Samsung Cell Phone 9630 User Guide

BlackBerry® TourTM 9630 Smartphone  
© 2009 Sprint. Sprint and other trademarks are the property of Sprint. Other marks are the property of their  
respective owners.  
6/26/09  
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Sprint WorldwideSM Wireless Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44  
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Getting Started With Your BlackBerry 9630  
Congratulations on purchasing a BlackBerry® TourTM 9630 smartphone.  
This Basics Guide introduces you to Sprint Service and all the features of your new  
BlackBerry® device. Whether you are a first-time BlackBerry device user or you are already  
familiar with BlackBerry device technology, this guide is designed to make getting started  
as easy as possible.  
Get introduced to your BlackBerry device in Getting to Know Your BlackBerry 9630  
1
Follow the set-up instructions and get connected to the Nationwide Sprint Network  
in Setting Up Your BlackBerry 9630 on page 4.  
2
Select and configure your email options in Setting Up Email on Your BlackBerry 9630  
3
Learn how to use your BlackBerry device’s basic functions, from making a phone  
call and sending email to adding contacts and using Bluetooth, in Using Your  
BlackBerry 9630 on page 15.  
4
Learn about some of the entertaining options at your command, including  
Sprint TV and Sprint Music Store, in Using Advanced Sprint Services on page 35.  
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Learn how to use your BlackBerry device’s international roaming capabilities,   
from inserting a SIM card to making and receiving international calls, in Sprint  
WorldwideSM Wireless Service on page 35.  
6
Get a brief tutorial on your BlackBerry device’s screen icons, navigation, and  
keyboard shortcuts in BlackBerry 9630 Basics and Shortcuts on page 57.  
7
8
Find answers to some of your questions – and find out how to learn even more – in  
Frequently Asked Questions on page 67.  
Before using your BlackBerry device or any accessories provided with the device,  
please read the Safety and Product Information Guide, which is printed and  
included in the box. You can also find it on the BlackBerry® User Tools CD.  
Tip  
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Getting to Know Your BlackBerry 9630  
The BlackBerry Tour 9630 Smartphone  
Mute key  
Play/pause a media file  
Mute a call  
Headset jack  
Volume keys  
Adjust the volume  
Lock key  
Lock the device/keyboard  
Escape key  
Left Convenience key  
Open the voice dialing  
application  
Right Convenience key  
Open an assigned application  
Menu key  
Send key  
End/Power key  
Micro-USB port  
Trackball  
Backspace/Delete key  
Enter key  
Alt key  
Type the alternate  
character on a key  
Speakerphone key  
Turn speakerphone  
on or off during a call  
Left Shift key  
Capitalize letters  
Symbol key  
Open the symbol list  
Right Shift key  
Capitalize letters  
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1
     
Navigating With Your BlackBerry 9630  
Send key  
Open the phone  
Call a highlighted  
phone number  
End/Power key  
End a call  
Turn off the device  
Return to the Home screen  
Menu key  
Open the menu in an  
Escape key  
Move back a screen  
Close a menu  
Trackball  
Roll to move around a screen  
Click (press) to select an item  
application  
Applications  
Explore the many useful applications that your BlackBerry® device has to offer.   
Here are a few to get you started:  
Click Setup Wizard in the Setup folder (  
) to learn about typing, change options to  
personalize your device, and set up your email address. The setup wizard also  
provides links to information about common tasks.  
Click Email Settings in the Setup folder (  
) to integrate one or more email addresses  
or change BlackBerry® Internet Service email options.  
Click Browser to visit Web pages, browse for download items, and set browser options.  
Your BlackBerry device might have more than one browser.  
Click Messages to view the messages list, compose new messages, and set  
options for email messages.  
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*
Click Camera to take a picture.  
* **  
Video Camera  
Applications  
folder to record a video.  
Click  
Click  
in the  
Media  
to view your saved videos, ring tones, pictures, and songs.  
Click Options to find the main list of BlackBerry device options (including   
setting the Convenience keys), Bluetooth settings, and wireless settings.  
Contacts  
Group Connect lists.  
Click  
to view your contact list or to add new contacts or   
Help  
Click  
to view help topics for your BlackBerry device.  
*
Camera and Video Camera are not available in all BlackBerry Tour 9630 Smartphones.  
** Before using the Video Camera, the microSD card must be properly inserted into the media card  
holder. (The microSD card is preinstalled in your BlackBerry device. See page 29.)  
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Setting Up Your BlackBerry 9630  
Set-Up Checklist  
Setting up your BlackBerry® device is easy. Follow these steps to get started:  
1
2
3
4
5
6
Insert the Battery (page 5).  
Charge the Battery (page 7).  
Turn Your BlackBerry 9630 On (page 8).  
Complete the Setup Wizard (page 8).  
Connect to the Nationwide Sprint Network (page 9).  
Set Up Your Sprint Voicemail (page 10).  
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Insert the Battery  
1
Use only those accessories approved by Research In Motion (RIM). Using any  
WARNING  
accessories not approved by RIM for use with this particular BlackBerry device  
model might invalidate any approval or warranty applicable to the device, might  
result in the non-operation of the device, and may be dangerous. See the Safety  
and Product Information Guide included on the BlackBerry® User Tools CD that  
was packaged with your BlackBerry device for more information about safe  
battery usage.  
For more information on purchasing RIM approved batteries and accessories, please see  
To insert the battery:  
1. Press and hold the release button (1) and slide off the battery cover (2).  
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2. Insert the battery so that the metal contacts on the battery align with the metal contacts  
on your BlackBerry device.  
3. Slide the metal notches on the battery cover into the slots at the top of the device and  
push down until the battery cover clicks into place.  
If the battery is charged, your BlackBerry device should turn on. If the BlackBerry device  
does not turn on, charge the battery.  
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Charge the Battery  
2
1. Connect the small end of the travel charger to the micro-USB port on the side of your  
BlackBerry device.  
2. Depending on the type of travel charger that you received with your BlackBerry device,  
slide the plug blade attachment into the power adapter or pull the plug blades down.  
3. Plug the power adapter into a power outlet.  
4. Charge the battery to full power.  
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If you install the BlackBerry Desktop Software included on the BlackBerry®  
®
Note  
User Tools CD that was packaged with your BlackBerry device, you can charge  
your BlackBerry device by connecting it to your computer. See “Can I charge my  
information.  
Turn Your BlackBerry 9630 On  
3
To turn the BlackBerry® device on or off, press and hold the End/Power key (  
on the front of the device.  
)   
End/Power key  
Complete the Setup Wizard  
4
Your BlackBerry device features a setup wizard which is designed to help you learn about  
typing, change options to personalize your BlackBerry device, and set up one or more  
supported email addresses. The setup wizard takes approximately ten minutes to complete.  
1. On the Welcome screen, read the setup wizard introduction and then roll the trackball  
to highlight Continue. Click (press) the trackball to continue.  
If you do not see the Welcome screen, press the Menu key (  
screen, click Setup ( ), and then click Setup Wizard ( ).  
) from the Home  
Note  
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2. Read the setup wizard introduction.  
3. Click Next to continue.  
4. Follow the onscreen instructions to complete the setup wizard.  
/PTIONS  
(IGHLIGHT A FIELD AND CLICK THE  
TRACKBALL TO VIEW AVAILABLE  
OPTIONS  
-ORE INDICATOR  
2OLL THE TRACKBALL DOWN TO  
VIEW MORE TEXT ON THE SCREEN  
#LOSEꢀ "ACKꢀ AND .EXT BUTTONS  
#LICK TO MOVE BETWEEN  
SCREENS IN THE WIZARD  
For more information about selecting and setting up your email options, please see  
Note  
Connect to the Nationwide Sprint Network  
5
When you turn on your BlackBerry device by pressing and holding the End/Power   
key ( ), it should automatically connect to the Nationwide Sprint Network.  
To connect to the network successfully, your Sprint service must be active, and you must   
be in a Nationwide Sprint Network service area. For more information about wireless  
coverage indicators, please see the chart on page 62.  
If your BlackBerry device is on but the wireless radio is turned off (the coverage indicator  
reads  
Connections (  
), you can turn the radio on and connect to the network by clicking Manage  
) and selecting Mobile Network.  
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Using Your BlackBerry 9630 Without a Wireless Connection  
When your BlackBerry device is not connected to a wireless network (or if the wireless  
radio is turned off) you can continue to use features that do not require a connection to a  
network. For example, you can type and save draft email messages, manage tasks, or use  
the calculator.  
Set Up Your Sprint Voicemail  
6
Sprint voicemail is designed to transfer all unanswered calls to your BlackBerry device   
to your voicemail, whether your BlackBerry device’s phone is in use or turned off. You  
should set up your voicemail and personal greeting as soon as your BlackBerry device   
is activated.  
1. From the Home screen, press and hold  
.
2. Follow the system prompts to:  
Create your passcode.  
Record your name announcement.  
Record your greeting.  
Choose whether or not to activate One-Touch Message Access (a feature that lets   
you access messages simply by pressing and holding , bypassing the need for you  
to enter your passcode).  
Voicemail Passcode  
Note  
Sprint strongly recommends that you create a passcode when setting up your  
voicemail to protect against unauthorized access. Without a passcode, anyone who  
has access to your device is able to access your voicemail messages.  
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Setting Up Email on Your BlackBerry 9630  
Choosing Your Email Setup Option  
To begin sending and receiving email messages on your BlackBerry device, you must   
set up your BlackBerry device with a supported email account (up to 10 supported  
accounts). The Setup Wizard (see “Complete the Setup Wizard” on page 8) guides you  
through the process. The following options will be available:  
BlackBerry Internet Service Option  
Use this option to create a new email address for your BlackBerry device or to associate  
your BlackBerry device with one or more (up to 10) existing email addresses. This option is  
most common for individual users.  
Select the I want to create or add an email address option in the setup wizard on your  
BlackBerry device and follow the prompts.  
BlackBerry Enterprise Server Option  
Use this option to associate your BlackBerry device with a Microsoft® Outlook® work email  
account, IBM® Lotus Notes® work email account, or Novell® GroupWise® work email account  
and to take advantage of advanced capabilities for wireless data synchronization.  
If your administrator has provided you with an activation password, select the I want to use a  
work email account with a BlackBerry Enterprise Server option in the setup wizard on your  
BlackBerry device. If you do not have an enterprise activation password, contact your  
system administrator.  
BlackBerry Desktop Redirector Option  
Use this email setup option to associate your BlackBerry device with a Microsoft Outlook  
(Workgroup Installation) email account. You can set up email using this option by installing  
the BlackBerry® Desktop Software and selecting the BlackBerry Desktop Redirector option. If  
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you use this email setup option, you must keep your computer turned on to receive your  
email messages.  
Using the BlackBerry Internet Service Option  
You can set up for email using the setup wizard on your BlackBerry device.  
To set up for email, you may be required to create a BlackBerry user name and password.  
The first time that you log in, you can add a supported email address, create a BlackBerry  
email address, or do both.  
Add an email address if you have an existing, supported email account (up to 10) that  
you want to access from your BlackBerry device.  
Create a BlackBerry email address if you do not have another existing, supported email  
account, or if you need an additional email address that you can use to send and receive  
email messages.  
To set up your email account(s) from your BlackBerry device:  
1. In the setup wizard, on the email setup screen, select the I want to create or add an email  
address option and then click Next.  
2. Click Next to open the BlackBerry Internet Service setup application on your  
BlackBerry device.  
3. If necessary, click Create New Account.  
4. Carefully review the Legal Terms and Conditions. If you agree, click Yes and then click   
I Agree.  
5. If necessary, type the login information and click Next.  
User name: Type a user name of your choice for the BlackBerry Internet Service setup  
application.  
Password: Type a login password of six or more characters, and repeat it in the  
Confirm Password field.  
6. Write down your user name and password and keep the information in a safe place.  
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7. Follow the onscreen prompts to add an email address and complete the setup.  
8. To log out of the email setup website and return to the setup wizard, click Log Out   
or Close.  
Using the BlackBerry Enterprise Server Option  
If your system administrator has provided you with an Enterprise Activation password, you  
can set up your supported email account directly from your BlackBerry device.  
To use Enterprise Activation from your BlackBerry device:  
1. In the setup wizard, on the email setup screen, select the I want to use a work email  
account with a BlackBerry Enterprise Server option and then click Next.  
2. Type your supported corporate email account address.  
3. Type the Enterprise Activation password provided by your system administrator, and  
then click Activate.  
4. To log out of the email setup area and return to the setup wizard, click Log Out.  
Using the BlackBerry Desktop Redirector Option  
If you do not have access to a BlackBerry Enterprise Server and you want to associate your  
BlackBerry device with a corporate Microsoft Outlook (Workgroup Installation) email  
account, you can install the BlackBerry® Desktop Redirector software on your computer to  
associate your BlackBerry device with that email account.  
To install the BlackBerry Desktop Redirector, select BlackBerry Desktop Redirector as  
your message redirection option when installing the BlackBerry® Desktop Software.  
about installing the software.  
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When using the BlackBerry Desktop Redirector, your computer must be on and the  
BlackBerry Desktop Redirector must be active to send and receive messages on  
your BlackBerry device.  
Note  
Finding More Information  
See the BlackBerry Internet Service Online Help for more information about adding  
supported email accounts, creating a BlackBerry email address, or managing email  
settings and message delivery options.  
To view the BlackBerry Internet Service Online Help, log into the BlackBerry Internet  
Service website at www.sprint.blackberry.com and click the Help link.  
If you log into the BlackBerry Internet Service website using a browser on your  
BlackBerry device, click the Help link on the Web page.  
Note  
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Using Your BlackBerry 9630  
Now that you have your BlackBerry® device set up and ready to use, you can start taking  
advantage of all the features of your BlackBerry device. This section outlines many of the  
basic features of your BlackBerry device. For complete details, click Help (  
) or access  
your complete user guide on the BlackBerry® User Tools CD that was packaged with your  
BlackBerry device.  
Here’s a list of basic features to get you started:  
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Making and Answering Phone Calls  
Making a Phone Call  
On the Home screen or on the phone screen, type a phone number and press the  
Send key (  
). To end the call, press the End/Power key (  
).  
Press the Send key on any screen to open the phone screen.  
Note  
Select a contact, call log, or phone number link on any screen and press the Send   
key ( ) to make a call.  
Answering a Phone Call  
To answer an incoming call, click Answer or press the Send key (  
To end the call, press the End/Power key ( ).  
).   
In-Call Options  
During an active call, press  
to display a menu of available in-call options, which may  
include Hold, Add Participant, Swap, Join Conference, Enhance Call Audio, Mute, Notes, New  
Call, Call Voice Mail, Activate Speakerphone/Handset, View Contacts, View Calendar, View  
Messages, Switch Application, and Home Screen.  
Using the Mute Option  
To mute the microphone during a call, press the Mute key on the top of the BlackBerry  
device or click the trackball and then click Mute. To turn the microphone back on, press  
the Mute key again or click the trackball and then click Turn Mute Off.  
Using the Speakerphone  
To turn the speakerphone on or off during a call, press the Speakerphone key ( ).  
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Call Waiting  
To answer an incoming call waiting call:  
When you hear the tone and see the “Waiting Call” message, press the   
Send key ( ) to answer the incoming call and put the other call on hold.  
To switch between calls:  
Click the trackball and then click Flash.  
Call Forwarding  
To forward all incoming calls to another number:  
1. Press > Options > Call Forwarding.  
2. Do one of the following:  
>
To forward all calls to a call forwarding number, click All Calls and then set the   
Forward All Calls field to a call forwarding number.  
To forward only unanswered calls:  
Click All Calls and then set the Forward All Calls field to Do Not Forward.  
Click Busy, No Answer, or Unreachable, and then set the If Busy, If No Reply, or   
If Unreachable fields to a call forwarding number.  
3. Press  
To deactivate Call Forwarding:  
1. Press > Options > Call Forwarding.  
2. Click Forward All Calls > Do Not Forward,  
and then click Save.  
>
3. Press  
and then click Save.  
You are charged a higher rate for calls you have forwarded.  
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Adding and Changing Call Forwarding Numbers  
To add a call forwarding number:  
1. Press  
>
> Options > Call Forwarding.  
2. Press  
and then click New Number.  
3. Type a phone number and press the Enter key (  
4. Press and then click Close.  
To change a call forwarding number:  
).  
1. Press  
>
> Options > Call Forwarding.  
and then click Edit Numbers.  
> Edit.  
4. Change the phone number and press the Enter key (  
5. Press and then click Close.  
2. Press  
3. Highlight a number and press  
).  
Making Emergency Calls  
Your BlackBerry device is designed to make emergency calls even when it is locked, when  
your account is restricted, or, depending on the country you’re in, when no SIM card is  
inserted, provided you are within range of a compatible wireless network.  
To make an emergency call:  
Dial the emergency access number for the country you are in (for example 911 in the  
U.S. or 112 in countries that are part of the European Union), and then press  
.
To make an emergency call if your BlackBerry device is locked:  
Press , click Emergency, and then click Yes.  
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Enhanced 911 (E911) Information  
Your BlackBerry device features an embedded Global Positioning System (GPS) chip  
necessary for utilizing E911 emergency location services where available.  
When you place an emergency 911 call, the GPS feature of your BlackBerry device begins  
to seek information to calculate your approximate location. Depending on several variables,  
including availability and access to satellite signals, it may take up to 30 seconds or more to  
determine and report your approximate location.  
Always report your location to the 911 operator when placing an  
emergency call. Some designated emergency call takers, known as Public  
Safety Answering Points (PSAPs) may not be equipped to receive GPS  
location information from your BlackBerry device.  
IMPORTANT  
The GPS feature on your BlackBerry device can help emergency personnel  
determine your location in instances where you are in a wireless coverage area, your  
device is able to communicate with a GPS-enabled satellite, and your emergency  
response center is equipped to process such information.  
Note  
Voicemail  
For information about setting up voicemail on your BlackBerry device, see “Set Up  
Note  
New Voicemail Message Alerts  
When you receive a new voice message, your BlackBerry device alerts you and prompts  
you to call your voicemail.  
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Retrieving Your Voicemail Messages  
You can review your messages directly from your BlackBerry device or from any other  
touch-tone phone.  
Using Your BlackBerry 9630 to Access Your Voicemail Messages  
From the phone screen, press  
and then click Call Voice Mail. (Your BlackBerry  
device will dial your voicemail box.) If prompted, enter the passcode to access your  
voicemail.  
Using Another Phone to Access Your Voicemail Messages  
1. Dial your wireless phone number.  
2. When your voicemail answers, press the asterisk key ( ).  
*
3. Enter your voicemail passcode to access your voicemail.  
Voicemail Options  
When you are connected to your voicemail box, follow the spoken instructions to set your  
voicemail options, including enabling or disabling Expert Mode, setting up group  
distribution lists, selecting reply options, and recording an extended absence greeting.  
Entering Text  
Entering text on your BlackBerry device works the same as entering text on any full  
keyboard. Here are a few tips to help you along the way.  
Typing Tips  
To capitalize a letter, hold the letter key until the capitalized letter appears or press the  
key and the letter key.  
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To type the alternate character on a key, press the  
example, to type a question mark (?), press the  
key and the character key. For  
key and then press  
.
To type a symbol, press the  
Type the letter that appears below the symbol.  
key. To view more symbols, press the  
key again.   
To type an accented or special character, press and hold the letter key and roll the  
trackball left or right. Release the letter key when the accented or special character  
appears. For example, to type ü, press and hold  
and roll the trackball to the left until ü  
appears.  
To turn on NUM lock, press the  
press the key.  
key and press the  
key. To turn off NUM lock,   
Sending Email Messages  
You must set up a supported email account (up to 10) to use with your BlackBerry device  
before you can send and receive email messages. See “Setting Up Email on Your  
BlackBerry 9630” on page 11 for more information.  
1. Click Messages (  
) to display a message list, and then press  
.
2. Click Compose Email.  
3. In the To field, type an email address or a contact name.  
4. Type a message, click the trackball, and then click Send.  
If you have set up more than one supported email account on your BlackBerry  
device, you can select an account to send the message from. At the top of the  
message, in the Send Using field, press the Space key until the preferred email  
account appears.  
Note  
Accessing Email Messages  
1. Click Messages (  
) to display a message list.  
2. Highlight a message and click the trackball to display the message.  
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Sending Text Messages (SMS)  
You can send text messages (SMS) to up to 10 recipients.  
1. Click Messages (  
) and then press  
.
2. Click Compose SMS.  
3. In the To field, do one of the following:  
Type an email address.  
Type a compatible phone number (include country code and area code).  
Type a contact name.  
Type part of a contact name and then click the desired contact.  
4. Type a message, and then press  
and click Send.  
Sending PIN Messages  
A personal identification number (PIN) uniquely identifies each BlackBerry device on the  
network. If you know the PIN of another BlackBerry device user, you can send a PIN  
message to that person. To find your PIN, click Options (  
) > Status from the Home  
screen.  
1. Click Messages (  
) to display the messages list, and then press  
.
2. Click Compose PIN.  
3. In the To field, type a PIN or a contact name.  
4. Type a message and then click the trackball.  
5. Click Send.  
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Contacts  
Adding Contacts  
1. Click Contacts (  
) to display the contacts list, and then press  
.
2. Click New Contact.  
3. Type the contact information, click the trackball, and then click Save.  
If you have installed BlackBerry® Desktop Manager software on your computer (see  
Note  
by connecting your BlackBerry device to your computer and synchronizing with a  
compatible Personal Information Management (PIM) address book. See the  
BlackBerry Desktop Manager Online Help for details.  
If you have contacts saved on your SIM card, you can copy them to your BlackBerry  
device’s contacts list. From the contacts list, press > SIM Phone Book >  
Tip  
>
Copy All To Contacts (to copy all entries) or Add to Contacts (to copy an individual  
entry). To copy individual contacts from the BlackBerry device contact list to your SIM  
card, highlight a contact and then press  
> Copy to SIM Phone Book.  
Calendar  
Adding an Appointment  
1. Click Calendar (  
) to display the calendar view, and then press  
.
2. Click New.  
3. Type the appointment details.  
4. Click the trackball, and then click Save.  
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Viewing and Editing Appointments  
1. Click Calendar (  
) to display the calendar view, and then press  
.
2. Click the desired calendar view (View Week, View Month, or View Agenda).  
If you are in Month view, you will need to click on a specific day to view appointments  
for that day.  
Note  
3. Select an appointment, press  
, and then click Open.  
If the selected item is a recurring appointment, select Open the series to edit all  
occurrences or Open this occurrence to edit only the selected occurrence.  
Note  
4. Confirm or edit the information as needed. When you have finished, click the trackball  
and then click Save to save your changes.  
Calendar Status Indicators  
reminder set  
meeting  
recurring appointment or  
meeting  
exception to recurring  
appointment or meeting  
calendar entry with notes  
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Camera  
1. Click Camera (  
) to launch the camera.  
2. Using the display screen as a viewfinder, click the trackball to take a picture.  
3. Select an option to continue.  
Click  
Click  
Click  
to take another picture.  
to delete the picture you just took.  
and follow the onscreen instructions to assign the picture as Caller ID or as  
the Home Screen Image.  
Click  
and follow the instructions to send the picture via email.  
to rename and save the picture.  
Click  
Camera Status Indicators  
flash is turned on  
flash is turned off  
automatic flash mode  
slow shutter speed  
Cameras are not available in all BlackBerry Tour 9630 smartphones.  
Note  
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Video Camera  
Before using the Video Camera, a microSD card must be inserted into the media card  
holder. The microSD card is preinstalled in your BlackBerry device. See “Inserting a  
Note  
1. Make sure a microSD card is present, and then click Video Camera (  
video camera.  
) to launch the  
To make sure a microSD card is installed, click Options (  
the bottom of the screen. If Media Card is shown along with Total Space and Free  
) > Memory and scroll to  
Tip  
Space, the microSD card is properly installed and ready.  
2. Using the display screen as a viewfinder, click the trackball to begin recording.  
3. Select an option to continue.  
Click the trackball to pause recording. Click the trackball again to resume recording.  
Click  
Click  
Click  
Click  
Click  
to stop recording and save the video.  
to play the video.  
to delete the video you just recorded.  
and follow the onscreen instructions to send the video to an email address.  
to rename the video.  
Video cameras are not available in all BlackBerry Tour 9630 smartphones.  
Note  
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Going to Web Pages  
Click Browser (  
) to display the browser, and then do one of the following:  
If a Web address field appears, type a Web address (URL) and press  
.
If no Web address field appears, press  
highlight a Web address and press  
, click Go To, and then either type or  
.
To insert a period, press the Space key.  
Tips  
To insert a slash mark (/), press the Shift key + the Space key.  
The Go To dialog box tracks the Web addresses that you type. To go to a Web page  
on the list, click the Web address and then click OK.  
Setting a BlackBerry 9630 Password  
1. Click Options (  
) > Password.  
2. Click Set Password.  
3. Type a password and then click the trackball.  
4. Retype the password and then click the trackball again to save. (Setting and saving a  
password automatically enables the password.)  
To enable or disable the password:  
1. Click Options (  
2. Click Enabled (or Disabled), select an option, and click the trackball.  
3. Press and click Save.  
4. If prompted, enter the password and click the trackball.  
) > Password.  
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Locking and Unlocking the BlackBerry 9630  
To lock your BlackBerry device:  
With a password set and enabled, on the Home screen, click Lock (  
To unlock your BlackBerry device:  
On the Lock screen, roll the trackball. Click Unlock. Type your password and then press  
the Enter key ( ) or click the trackball.  
).  
When the BlackBerry device is locked, you should be able to make an emergency  
call without dialing the emergency access number, provided you are within range of a  
Note  
compatible wireless network. Press  
, click Emergency, and then click Yes.  
For additional options and shortcuts, including locking the keyboard, see “Navigating  
Tip  
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Inserting a microSD Card  
Use an optional microSDTM media card to extend the memory available on your BlackBerry  
device for storing your media files such as videos, ring tones, pictures, or songs. Your  
BlackBerry device comes with a microSD card preinstalled.  
Your use of third-party products or services shall be governed by and subject to you  
agreeing to the terms of separate licenses, if any, for those products or services. Any  
third-party products or services that are provided (if applicable) with RIM's products  
and services are provided “as is.” RIM makes no representation, warranty or  
guarantee whatsoever in relation to the third-party products or services and RIM  
assumes no liability whatsoever in relation to the third-party products and services  
even if RIM has been advised of the possibility of such damages or can anticipate  
such damages.  
Note  
1. Press the release button for the battery cover and slide the cover off. (See “Insert the  
2. Hold the media card so that the metal contacts on the media card face down and point  
toward the right side of your device.  
3. Slide the media card into the media card slot until it stops.  
4. Slide the battery cover back onto the device and press down until it clicks into place.  
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Location Settings  
Your BlackBerry device is equipped with a Location feature for use in connection with  
location-based services that may be available.  
Where services are available, the Location feature allows the network to detect your  
position. Turning Location off will hide your location from everyone except 911 (where  
compatible wireless coverage is available and the emergency response center is equipped  
to process such information).  
Turning Location on will allow the network to detect your position using GPS  
technology, making some applications and services easier to use. Turning Location  
off will disable the GPS location function for all purposes except 911, but will not hide  
your general location based on the cell site serving your call. No application or service  
may use your location without your request or permission. GPS-enhanced 911 is not  
available in all areas.  
Note  
To enable your BlackBerry device’s Location feature:  
1. Click Options ( ) > Advanced Options > GPS.  
2. Click the option next to GPS Services.  
3. Click Location ON, press , and then click Save.  
For more information about location-based services, such as the BlackBerry® Maps  
application, please click Help ( ) or go online to see your complete user guide.  
Note  
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Using Bluetooth With Your BlackBerry 9630  
Turning the Bluetooth Radio On or Off  
To turn the Bluetooth® radio on or off:  
Click Manage Connections (  
), and then click the Bluetooth checkbox to turn  
Bluetooth on or off. (A checkmark indicates that Bluetooth is enabled; no checkmark  
indicates that Bluetooth is disabled.)  
Pairing With a Bluetooth-Enabled Device  
1. From the Manage Connections screen, click Set Up Bluetooth to display the Bluetooth  
setup application.  
2. Click Search or Listen.  
3. If necessary, click the name of a Bluetooth-enabled device.  
4. If necessary, type the passkey for the Bluetooth-enabled device on your   
BlackBerry device.  
5. If necessary, type the passkey for the Bluetooth-enabled device on the   
Bluetooth-enabled device.  
Verify that the Bluetooth-enabled device that you want to pair with is in the correct  
mode for pairing.  
Notes  
The names of the Bluetooth-enabled devices with which you have already paired  
appear in the list of paired Bluetooth-enabled devices. They do not appear in the list of  
Bluetooth-enabled devices that appears when using the Bluetooth setup application.  
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Installing the BlackBerry Desktop Software  
Install the BlackBerry® Desktop Software on a computer to allow you to perform any of the  
following actions:  
Synchronize organizer data such as contacts, calendar entries, tasks, and memos  
between your BlackBerry device and your computer.  
Back up and restore BlackBerry device data.  
Transfer files between your BlackBerry device and your computer.  
Add applications to your BlackBerry device.  
Set up and manage email message forwarding or wireless calendar synchronization if  
your system administrator has advised you to do so.  
Set up and manage email message forwarding using the BlackBerry® Desktop  
Redirector to forward email messages from a Microsoft® Outlook® (Workgroup installation)  
email account that resides on a Microsoft Exchange Server version 5.5 or later.  
To install the BlackBerry Desktop Software, the following system requirements apply:  
Intel®-compatible 486 or higher computer that is compliant with USB 1.1 or later.  
Microsoft® Windows® 2000 or later.  
CD drive.  
Available USB port.  
To install the BlackBerry Desktop Software:  
1. Verify that your BlackBerry device is not connected to your computer.  
2. Insert the BlackBerry® User Tools CD into your CD drive.  
3. Click Begin > BlackBerry Desktop Software.  
4. Follow the onscreen instructions to:  
Select a language.  
Select a country or region.  
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Carefully review the terms of the license agreement. If you agree, click the appropriate  
button to accept the agreement.  
Enter the requested customer information.  
5. Perform one of the following actions:  
If you do not want to use the BlackBerry Desktop Software to synchronize certificates  
between your BlackBerry device and your computer, select the Typical option and  
then click Next.  
If you want to use the BlackBerry Desktop Software to synchronize certificates  
between your computer and your BlackBerry device, select the Custom option and  
click Next. in the Certificate Synchronization drop-down list, click This feature, and all  
subfeatures, will be installed on local hard drive.  
6. Complete the onscreen instructions.  
7. When the installation is complete, connect the smaller end of the USB cable to the USB  
port on the side of your BlackBerry device.  
8. Connect the larger end of the USB cable to an available USB port on your computer.  
9. If the BlackBerry Desktop Manager does not open automatically, on the Windows®  
taskbar, click Start > (All) Programs > BlackBerry > Desktop Manager.  
To find more information about the features of the BlackBerry Desktop Software, click  
Help > Desktop Help Contents.  
Note  
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Finding Help With Other Features  
To access a full list of help topics for your BlackBerry device, click Help (  
Home screen.  
) from the  
To access a list of topics that are associated with the program that you are using,   
press and then click Help.  
To open the main list of topics for all programs, click Index from any open Help screen.  
User Guide  
The full user guide for your BlackBerry device, can be found on the BlackBerry User Tools  
CD that was packaged with your device.  
Additional Resources  
If you use the BlackBerry® Internet Service, log in to your account using a desktop browser.  
menu bar, click Help to view the BlackBerry Internet Service Online Help for more information  
about email message troubleshooting.  
If you use the BlackBerry Desktop Software, on the menu bar, click Help to find the  
BlackBerry Desktop Software Online Help and the BlackBerry User Guide.  
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Using Advanced Sprint Services  
With your BlackBerry® device and advanced data services from Sprint, you have access to  
a variety of entertaining and useful features – only on the Now NetworkTM.  
Advanced Sprint service features include:  
Your use of third-party products or services shall be governed by and subject to you  
Notes  
agreeing to the terms of separate licenses, if any, for those products or services. Any  
third-party products or services that are provided (if applicable) with RIM's products  
and services are provided “as is.” RIM makes no representation, warranty or  
guarantee whatsoever in relation to the third-party products or services and RIM  
assumes no liability whatsoever in relation to the third-party products and services  
even if RIM has been advised of the possibility of such damages or can anticipate  
such damages.  
Sprint data service is not included. Depending on the plan and options selected,  
additional charges may apply.  
Sprint TV  
With Sprint, you can watch live TV on the go right on your BlackBerry device. Accessing  
your Sprint TV channels is as easy as using the remote control in your living room. Browse  
through the available free channels or subscribe to one of the premium offerints. Wherever  
you go on the Nationwide Sprint Network, you can get more out of your Sprint TV service.  
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To access your BlackBerry device’s Sprint TV channels:  
1. From the Home screen, click Sprint TV (  
). (The first time you use the application,  
follow the prompts to download it to your BlackBerry device.)  
2. Click Sprint TV, Sprint Radio, Sprint Movies, or Premium Channels to proceed to the  
channel listings.  
3. Browse through the available programming and click a clip or channel to view the  
program.  
The first time you access a channel that requires a subscription, you will be prompted  
to purchase access. Select Subscribe to purchase access, or select Preview to see a  
preview of the selected channel.  
Note  
Coverage not available everywhere. Content and lineup subject to change. Select  
channels also available for casual usage. Go to sprint.com/tvguide for more  
information.  
Sprint Music  
Sprint lets you use your BlackBerry device as a portable personal jukebox. With access to  
the Sprint Music Store, you can purchase and download digital music files to play on your  
BlackBerry device.  
Accessing the Sprint Music Store  
You can access the Sprint Music Store right from your BlackBerry device, anywhere on the  
Nationwide Sprint Network. When you enter the store for the first time, you will be prompted  
to set up your user identification and password.  
1. From the Home screen, click Downloads (  
) > Sprint Music Store (  
).  
2. The first time you access the service, follow the onscreen instructions to download the  
application and set up your account.  
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Use of the Sprint Music Store requires that a microSD card is properly installed in your  
device. Your BlackBerry device comes with a microSD card preinstalled. See page 29  
for details.  
Note  
Tip  
Your User ID for the Sprint Music Store is your 10-digit wireless phone number. The  
password may be any 4-digit number.  
3. After you have entered your password, scroll through the options to explore the store.  
Purchasing and Downloading Music  
Once you have entered the store, you can shop for songs to purchase and download to  
your BlackBerry device’s microSD card.  
1. From the Sprint Music Store opening page, select an option to browse the store:  
Featured Music offersa revolving selection of highlighted songs and artists.  
Categories allows you to choose from categories such as Top 10s, New This Week,  
What’s Hot, Songs You Know, and specific musical genres.  
Search gives you the option of searching for specific songs or artists. Just use your  
keypad to enter your search criteria.  
2. Select a song and click on it. (The song information screen is displayed.)  
3. Select an option:  
Preview to play an audio clip of the selected song.  
Buy Song to purchase the song and download it to your BlackBerry device’s   
microSD card.  
When you select Buy Song, the file downloads to the microSD card. (If there is no  
microSD card installed or if there is not enough free memory space on the card,  
you will see an alert.)  
Once the song has been downloaded, options allow you to listen to the song, add  
it to a playlist, or continue shopping.  
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Playing Music on Your BlackBerry 9630  
Music downloaded through the Sprint Music Store may be organized and played using the  
Sprint Music Store Player tab.  
Accessing the Music Player  
1. From the Sprint Music Store opening page, click the Player tab  
2. From the Player display, select an option:  
Playlists to select a customized playlist. Select Create Playlist... and add songs to  
create a new playlist.  
Artists to browse through your music by artist.  
All Songs to browse through all of your saved music, including music purchased from  
the Sprint Music Store and any additional songs you have loaded onto your microSD  
card from your computer.  
Albums to browse through your music by album.  
Genres to browse through your music by genre.  
3. To begin playing your music, select a song and click on the title.  
To pause or resume playing, press the space key.  
To skip to the next or previous song, roll the trackball right or left.  
To view the current playlist, roll the trackball up or down. To begin playing another  
song, highlight the title and click the trackball.  
You can close the music player and continue listening to music while using other  
features of your BlackBerry device. Press to exit the music player and  
Note  
display the Home screen. To stop playback, return to the Player screen and press  
> Close.  
If you make or receive a phone call while listening to music, playback will pause until  
the call is over. Using certain applications, such as the Camera, will stop playback  
altogether.  
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Backing Up Your Downloaded Music Files  
Sprint recommends you back up your downloaded music files to your computer. Although  
the downloaded files can only be played on your device and on your account, backing  
them up to your computer lets you access the files in case your microSD card is lost or  
damaged, or if you install a new microSD card.  
To back up your downloaded music files:  
1. Connect your BlackBerry® device using the USB Sync cable.  
2. Use your computer to navigate to the microSD card’s Music folder.  
3. Select and copy the music files to a folder on your computer’s hard drive.  
Although you can store files downloaded from the Sprint Music Store on your  
computer, they will only be playable on your BlackBerry device and on your account.  
If you copy the files to a new microSD card, you will need to create a folder on the card  
called “MUSIC” to be able to play the music files.  
Note  
Pocket Express  
With Pocket Express, you can personalize your data services to suit your needs. Pocket  
Express makes it easier than ever to retrieve the most popular Web information and  
categories instantly. It uses the ZIP code you provide to customize the content you receive,  
so you can get the information you want right now.  
Getting Started With Pocket Express  
1. From the Home screen, click Pocket Express (  
the application.  
) and follow the prompts to download  
2. Enter your preferred ZIP code and click Next.  
3. Follow the onscreen instructions to accept the terms and conditions and set up your  
account.  
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Accessing Pocket Express Information  
1. From the Home screen, click Pocket Express (  
).  
2. Roll the trackball to scroll through categories (News, Sports, Weather, Stocks, Entertain,  
Search, Travel, Maps, and Assist). Click on a category to select it.  
As they’re highlighted, category names are expanded. For example, when highlighted,  
the News category becomes Breaking News Photos & Opinion.  
Note  
3. Within the main category, click on a subcategory or an item to display more  
information. Additional options such as Full Story or Picture may appear at the bottom  
of the page.  
4. For additional categories and premium options, click on the Extras tab on the left side  
of the main Pocket Express page.  
Navigation Tips  
To return to the previous screen, press the Escape key (  
).  
To return to the Pocket Express main screen, press  
> PageOne.  
To update any page, press  
> Update or Update All.  
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GPS Navigation  
Sprint Navigation gives you turn-by-turn directions onscreen and over speakerphone.  
Depending on your service plan, Sprint Navigation may require a monthly  
subscription. Contact Sprint for information and pricing.  
Note  
Getting Started With Sprint Navigation  
1. From the Home screen, click Downloads (  
) > Sprint Navigation (  
).  
2. The first time you access the service, follow the onscreen instructions to download and  
register the application.  
Using Sprint Navigation  
1. From the Home screen, click Downloads (  
) > Sprint Navigation (  
).  
2. Select an option and follow the onscreen instructions to get directions or view maps.  
Drive To lets you enter an address (vocally or using the keyboard) or select from  
categories such as My Favorites, Recent Places, or Businesses to search for   
turn-by-turn directions.  
Directory provides a categorized list of locations such as Gas Stations, Grocery Stores,  
and Hospitals to help find local businesses and services.  
Maps & Traffic lets you view maps and get traffic information for your current location  
or for any other location. It uses the same categories as Drive To.  
Tools/Extras provides access to additional services such as Record Location,  
Compass, and Preferences.  
For more information, visit www.sprint.com/navigation.  
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Additional Sprint Services  
More advanced services, including NASCAR Sprint Cup Mobile, NFL Mobile Live,  
Facebook, and Flickr, are available for use on your BlackBerry device.  
1. From the Home screen, click the icon for the feature you want to use, such as NASCAR  
Sprint Cup Mobile or NFL Mobile Live. (Some available features may be found in the  
Downloads  
folder).  
2. The first time you access the feature, follow the prompts to download and set up the  
application.  
3. Once you’re set up, follow the instructions to take advantage of your Sprint services.  
Sprint Software Store  
With Sprint, you have access to a variety of Premium Service content, such as  
downloadable Games, Ringers, and other applications. (Additional charges may apply.)  
The basic steps required to access and download content are outlined here.  
Accessing the Download Menus  
To access the download menus:  
1. From the Home screen, click Sprint Software Store (  
).  
2. Select Applications, Games, Ringers, or Screen Savers to go to the corresponding  
download menu.  
Selecting an Item to Download  
Browsing options help you find what you’re looking for:  
Featured displays a rotating selection of featured items.  
Search allows you to use your keypad to enter search criteria to locate an item. You may  
enter an entire word or title or perform a partial-word search.  
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Downloading an Item  
Once you’ve selected an item, click it to view a summary page.  
To download a selected item:  
1. From the information page, click Buy Now.  
If you have not previously purchased an item, follow the prompts to create your  
purchasing profile.  
Note  
2. Follow the onscreen prompts to download and assign or configure your purchase.  
For information about using downloaded applications, visit www.sprint.com.  
Note  
Visit http://softwarestore.sprint.com for additional purchase and download options.  
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Sprint WorldwideSM Wireless Service  
Your BlackBerry device allows you to roam throughout the world using both CDMA (Code  
Division Multiple Access) and GSM (Global System for Mobile Communications) networks.  
(Subject to network availability. For a complete list of countries, visit www.sprint.com/sww.)  
To use Sprint international roaming services, you must be a current Sprint subscriber.  
You must also meet international toll authorization and credit requirements to roam in  
most places outside of the United States. Depending on your overseas location and  
coverage, you may not have access to all features. Service may be interrupted if you  
change phones or phone numbers before traveling abroad.  
Note:  
Getting Started With Sprint Worldwide Service  
Before using your BlackBerry device in global roaming mode, you must activate Sprint  
Worldwide service.  
To activate Sprint Worldwide service:  
Chat with or email an international support rep by visiting www.sprint.com/international  
and clicking the Chat with us or Email us link on the right side of the screen.  
– or –  
Call Sprint Worldwide Customer Support at 1-888-226-7212, option 2.  
Your BlackBerry device is compatible with European and worldwide voltage  
standards; however, an additional power adapter is required. To purchase an  
approved adapter, please visit www.shopblackberry.com.  
Note:  
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Your SIM Card  
Your BlackBerry device comes with a preinstalled SIM (Subscriber Identity Module) card to  
support roaming on compatible GSM networks.  
Your SIM card should be preinstalled. If you need to reinstall your SIM card, please  
follow the instructions below.  
Note:  
The SIM included contains information specific to your BlackBerry device and should  
be retained with the device for use on GSM networks.  
1. Press and hold the release button (1) and slide off the battery cover (2).  
2. If necessary, remove the battery.  
3. Remove the SIM card from any packaging, and hold the card so that the metal contacts  
on the SIM card face down and the cutoff corner points toward the top-left corner of the  
BlackBerry device.  
Sprint Worldwide Wireless Service  
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4. Slide the SIM card into the SIM card slot until it stops.  
5. Replace the battery and battery cover. (See “Insert the Battery” on page 5.)  
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Activating Global Roaming Mode  
Your BlackBerry device is designed to enter global roaming mode automatically when you  
activate your Sprint Worldwide service, meaning that it should automatically connect to an  
appropriate CDMA network or GSM network when you travel. You may also set global  
roaming options by clicking the Manage Connections (  
) icon on the Home screen.  
To set your global roaming options:  
1. Click Manage Connections (  
) > Mobile Network Options.  
2. Scroll to Network Technology and click the trackball.  
3. Select an option and click the trackball:  
GSM/UMTS to allow connections to GSM networks only.  
1XEV to allow connections to CDMA networks only.  
Global to allow connections to available CDMA or GSM networks.  
4. Press  
and click Save to save the setting.  
Making and Receiving Worldwide Calls  
When traveling on international networks, you can place and answer calls as you would on  
the Sprint network (see “Making and Answering Phone Calls” on page 16), although some  
additional instructions may be required to place a call. Certain features and services are not  
available in all countries. For more information on services that are available while roaming,  
Making Calls Using Plus (+) Code Dialing  
Placing calls from one country to another country is simple with the Plus (+) Code Dialing  
feature. When placing international calls, you can use Plus Code Dialing to enter the  
appropriate international access code for your location (for example, 011 for international  
calls placed from the United States).  
Sprint Worldwide Wireless Service  
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Plus Code Dialing is only available when roaming internationally on GSM networks  
and on certain CDMA networks in the United States, Canada, and the Caribbean.  
Note:  
International access codes and dialing information are available online at  
To use Plus Code Dialing to place an international call:  
1. From the phone dial screen, press  
to insert a “+” on the phone dial screen.  
2. Enter the country code, city code or area code, and the phone number you’re calling,  
and then press  
.
(The access code for international dialing will automatically be dialed, followed by the  
country code, city or area code, and the phone number.)  
Direct Dial  
Dial the international access code, the country code, the city or area code, and the  
phone number, and then press to place the call.  
Making Calls Within a Country (Local or Long Distance Dialing)  
The steps for placing a call within a country are identical to those for calling country-to-  
country, except it is not necessary to enter the country code.  
Some countries require additional dialing steps for calling a mobile number; you will  
need to verify you are dialing the number the same as you would from a wireline  
phone in that country.  
Note:  
Always check the local requirements for placing emergency calls. When  
traveling in GSM locations, the emergency number is 112. In CDMA mode,  
the emergency number will vary by country.  
IMPORTANT  
Emergency 911 (E911) location services are not available when roaming  
internationally.  
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Calling the United States From Another Country  
To place a call to the United States from another country:  
1. If you are on a GSM network, press  
to insert a “+” on the phone dial screen.   
(The “+” symbol automatically inserts the international access code for the country  
from which you are calling.)  
– or –  
If you are on a CDMA network outside Canada or the Caribbean, enter the international  
access code for the country from which you are calling.  
2. Press  
to insert the U.S. country code, and then enter the area code and number.  
to place the call.  
3. Press  
Sprint Voicemail Service  
Your Sprint voicemail will follow you as you travel. All of your unanswered calls will be  
forwarded to your Sprint voicemail. You will need to be sure your voicemail box is already  
set up and that you know your voicemail passcode (see page 10).  
In India, Sprint voicemail is not available while roaming on the GSM network; it does  
work while on the CDMA network  
Note:  
Setting Up Your Voicemail Access Number  
To simplify accessing your Sprint voicemail while traveling, you can set up your voicemail  
access number as a Contacts entry. This will make it faster and easier to access your  
messages while roaming internationally.  
1. Click Contacts (  
2. Type a name for the entry (for example, “Voicemail”).  
3. Enter (+ 1), your area code, and your wireless phone number.  
), press  
, and click New Address.  
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4. Press  
and click Save to save the entry.  
Accessing Your Voicemail  
New Message Indicators  
Your voicemail message indicators may be displayed differently when roaming  
internationally.  
A “Message Waiting” indicator icon or a text message is displayed when a voicemail  
message is received.  
You may see “Missed Call” on your screen prior to receiving a message notification.  
You must call voicemail in order to retrieve messages. Follow the instructions on the  
previous page to store your voicemail number for easy access.  
Retrieving Voicemail Messages  
The voicemail retrieval process while traveling is the same as on the Sprint network;  
however, you will be required to enter your voicemail passcode.  
To retrieve your voicemail messages:  
1. Click Contacts (  
), highlight the voicemail access entry (see “Setting Up Your  
.
2. When your voicemail answers, press the asterisk key ( ), enter the passcode, and  
press the pound key ( ) to access your voicemail.  
Voicemail Troubleshooting  
Please keep the following tips in mind when using Sprint voicemail while traveling:  
Some carriers may not support voicemail indicators. It may be necessary to call your  
voicemail to see if you have any new messages.  
If you hear the message “Please enter the number of the subscriber you wish to call,”  
enter your 10-digit wireless phone number.  
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International Data Roaming  
Sprint Worldwide Wireless Service can also keep you connected via email   
and Web browsing when traveling in countries in which Sprint offers data   
service. Data services are available on both CDMA and GSM networks; check  
www.sprint.com/sww to determine the services available where you are traveling.  
Prior to using your Sprint Worldwide GSM Data Services, you must establish and  
utilize your CDMA data services domestically on the Nationwide Sprint Network.  
Note:  
Getting Started With Data Services  
To use Sprint Worldwide Data Services, you will need to have these services activated on  
your account.  
To activate, call Sprint Worldwide Customer Support at 1-888-226-7212, option 2.  
Representatives are available 24 hours a day, 7 days a week to assist you.  
Once your services are activated, you may need to select a GSM data services provider for  
the country you’re in.  
Accessing Your Email and Data Services on GSM Networks  
To access your email and browse the Web when traveling, you may need to manually  
select the carrier that provides Sprint service in your location. You can find a list of carriers  
for each country where GSM data service is offered at www.sprint.com/sww. Then, follow the  
instructions below to select the appropriate carrier network on your BlackBerry device.  
To select a GSM data service carrier for a specific country:  
1. Click Manage Connections > Mobile Network Options.  
2. Select Network Mode > GSM.  
3. Select Network Selection Mode > Manual. The BlackBerry device searches and lists the  
available networks.  
Sprint Worldwide Wireless Service  
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4. Select the network that supports Sprint International GSM Data Roaming. (Check  
www.sprint.com/sww for a list of which carriers in which countries support GSM Data.)  
When traveling, it may be necessary to select a new compatible GSM data service  
carrier each time you enter a new country.  
Note:  
Accessing Your Email and Data Services on CDMA Networks  
If data service is available on a CDMA network, then you only need to set the phone to  
CDMA; you will not need to select the specific carrier. Selecting a specific carrier is only  
necessary for providers on the GSM network. If your device has automatically selected a  
GSM network while traveling, then you will need to set the phone to CDMA to access  
www.sprint.com/sww for a list of services available for each country.  
You will also want to periodically get the latest PRL (Preferred Roaming List) release by  
either calling customer service or visiting a local retail store. The PRL provides your device  
with information to select the optimal network for where you are traveling.  
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Understanding Status Messages  
You may receive status messages under certain conditions. Before contacting Sprint Worldwide  
Customer Support, note the message, numeric code, and the conditions under which it  
appeared. The following table lists and describes the status messages.  
Status  
Message Description  
Messages  
Number Not in  
Service  
The number that you entered is not valid.  
User Not  
Available  
The phone that you called is either busy, out-of-range, or turned off.  
Please try again later.  
User Not  
Authorized  
The party that you called has not purchased this service.  
Please Try  
Later  
This service is temporarily not available. Please try again later.  
Service  
Restricted  
Service may not be activated properly. Please contact Sprint  
Customer Service to report the issue for resolution.  
Service Not  
Available  
This feature is not available on the current network.  
Emergency  
Calls Only  
Either the service is not activated properly or the current network is  
available for emergency calling only. Adjust your network settings to  
check for other available networks. See page 47 for details. If service  
is still not available after adjusting settings, contact Sprint Customer  
Service to report the issue for resolution  
System Busy  
Try Later  
The system is experiencing heavy traffic. Please try again later.  
Sprint Worldwide Wireless Service  
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Service  
Conflict  
This service cannot be enabled because an incompatible service  
has already been turned on.  
Please Try  
Again  
An error occurred. Note the error code and try again.  
Self Check  
Error  
A fault was detected with your phone. If this error recurs, note the  
error and contact Sprint Customer Service.  
Self Check Fail  
An operational fault was detected with your phone. Note the  
numeric code, turn your phone off, and contact Sprint Customer  
Service.  
Wrong PIN  
You have entered an incorrect SIM PIN number. You have only three  
attempts to enter your PIN. After a third unsuccessful attempt, your  
phone will be locked and you will have to call Sprint Customer  
Service to have it unlocked. Sprint sets the default to PIN off; if you  
elect to enable the PIN then you will need to contact Sprint for the  
default PIN and PUK.  
PIN Blocked  
Call Your  
Provider  
An incorrect SIM PIN was entered three consecutive times. You will  
be unable to send or receive calls on your phone. Contact Sprint  
Customer Service to obtain the PIN Unblocked Key (PUK) code.  
Sprint sets the default to PIN off; if you elect to enable the PIN then  
you will need to contact Sprint for the default PIN and PUK.  
Insert SIM  
Your SIM Card is not being detected. Please check to ensure that  
you have inserted the SIM Card.  
Check SIM  
Card  
Please check your SIM card to make sure it is properly inserted.  
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Contacting Sprint  
If you experience any issues with voice or data services while outside of the United States,  
Sprint offers customer support 24 hours a day. In the event that you do experience an issue,  
try the following actions:  
First try powering your device off and then back on; this will force your BlackBerry®  
device to reregister with the network.  
Try manually selecting another network. Information for selecting networks can be found  
in the phone guide.  
If neither of these actions resolves your issue, you will need to contact customer service  
(see below). When calling to report an issue the following information will be beneficial in  
trying to resolve your issue as quickly as possible:  
Your wireless phone number.  
The city and country you are traveling in.  
Any error messages that display on your BlackBerry® device or that you heard when  
trying to place a call.  
If the issue is with data, were you able to place voice calls?  
If the issue is with voice service were you able to access data?  
Please call the numbers below if you need assistance:  
While in the United States:  
Call 1-888-226-7212, option 2.  
While traveling outside the United States:  
In GSM mode: press and hold  
and then dial 1-817-698-4199, option 2.  
In CDMA mode: enter the country code and then dial 1-817-698-4199, option 2.  
There is no charge for this call from your BlackBerry device.  
Sprint Worldwide Wireless Service  
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From a landline phone when outside the United States:  
Sprint Worldwide Customer Support can be reached from a landline phone at   
1-817-698-4199, option 2. Access or connection fees may apply. The toll free numbers below  
can also be used to contact Sprint Worldwide Customer Support in the following countries:  
Country  
From Landline Phone  
1-888-226-7212  
1-888-226-7212  
1-888-226-7212  
1-888-226-7212  
0800-903200  
Anguilla  
Barbados  
Cayman Islands  
Dominica  
France  
Germany  
0800-80-0951  
Italy  
800-787-986  
Mexico  
001-877-294-9003  
1-800-201-7545  
0808-234-6616  
Trinidad and Tobago  
United Kingdom  
This toll-free service is available at ordinary landline and some public pay phones.  
This service does not cover any hotel access charges.  
Note:  
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BlackBerry 9630 Basics and Shortcuts  
Navigating Screens  
Lock the BlackBerry® device keyboard  
From the Home screen or Applications  
list, click Keyboard Lock  
Unlock the BlackBerry device keyboard  
Lock the BlackBerry device  
Press  
and press  
With a password set (see page 28), from  
the Home screen or Applications list, click  
Lock  
Unlock the BlackBerry device  
Return to the previous screen  
Return to the Home screen  
Click an item  
Type your password and press  
Press the Escape key (  
)
Press the End/Power key (  
)
Highlight the item and then click (press)  
the trackball  
Select multiple items  
Press and hold  
and roll the trackball  
Switch between programs  
Press and hold  
and press the  
Escape key (  
)
Turn the BlackBerry device on or off  
Press and hold the End/Power key  
(
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Typing and Editing  
Capitalize a letter  
Insert a period  
Press and hold the letter  
Press  
twice  
Type the alternate character on a key  
Insert a symbol  
Press  
Press  
and press the desired key  
and type the letter that appears  
below the desired symbol  
Insert an accented character  
Press and hold a letter and roll the  
trackball left or right  
Select text  
Press  
and roll the trackball  
and roll the trackball  
Select characters  
Press and hold  
Copy selected text  
Cut selected text  
Paste selected text  
Cancel a selection  
Click the trackball and click Copy  
Click the trackball and click Cut  
Click the trackball and click Paste  
Press the Escape key (  
)
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Fields  
To change values in a field, highlight the field, click the  
trackball, and click a value.  
On an option screen, you can also select an option and  
click the trackball. Click Change Option, and then click a  
value.  
Menus  
To view a menu, press  
. If there is more than one  
available action for the item, a short menu of available  
actions is displayed.  
To view more available actions for the selected item,  
press  
or click  
.
Full Menu  
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59  
   
Status Indicators  
Shift mode  
sending data  
receiving data  
Bluetooth® on  
filed message  
Number lock mode  
Alt mode  
sent message  
message is sending  
message not sent  
alarm set  
paired with Bluetooth  
device  
missed call count  
unopened message  
opened message  
draft message  
missed call  
unopened message  
count  
missed calendar  
reminder  
message with an  
attachment  
received call  
placed call  
voicemail message  
message is high  
priority  
roaming  
SMS text message  
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Battery Status Indicators  
Full battery power  
Low battery power  
Charging  
Battery Tips  
Try the following tips to extend your BlackBerry device’s battery life:  
Set the BlackBerry device to turn on and turn off automatically.  
Turn off the connection to a wireless network when you are not in a wireless coverage  
area.  
Delete the original message when you send a reply.  
Lower the brightness of the backlighting.  
Turn off the flash in the camera.  
Send messages to multiple contacts using Add To, Add Cc, or Add Bcc.  
Charge your BlackBerry device regularly.  
Store your BlackBerry device in the carry pouch that was included with your BlackBerry  
device.  
For information about these options, click Help (  
) or access your complete user guide  
on the BlackBerry® User Tools CD that was packaged with your BlackBerry device.  
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Wireless Network Coverage  
You must be connected to the Nationwide Sprint Network to begin using many of the   
features of your BlackBerry device. To connect to or disconnect from the network, click  
Manage Connections (  
). Indicators on the Home screen show the wireless coverage level  
for the area in which you are using your BlackBerry device.  
You can use the phone, send and receive email messages, PIN messages,  
and SMS text messages. You can use the phone and send and receive  
email messages or use the browser simultaneously.  
You can use the phone, send and receive email messages, PIN messages,  
and SMS text messages, and use the browser with a high-speed data  
connection.  
You can use the phone, send and receive email messages, PIN messages,  
and SMS text messages, and use the browser.  
You can use the phone and send and receive SMS text messages.  
You can only make emergency calls.  
Your connection to the wireless network is turned off.  
You are not in a wireless coverage area  
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Shortcuts  
Your BlackBerry device offers a number of keyboard shortcuts to help make navigating  
your device easier and faster.  
Phone Shortcuts  
Open the phone screen or make a phone  
call  
Press  
End a call  
Press  
Turn mute on or off during a call  
Press the Mute key on the top of your  
BlackBerry device  
Turn speakerphone on or off during a call  
Press  
Change the volume during a call  
Dial a letter in a phone number  
Press the volume keys up or down  
Press and hold  
letter key  
and then press the  
and then type the  
Add an extension to a number  
Press  
and  
extension  
Open the contact list from the phone  
screen  
Press and hold  
Redial a number  
Press  
twice  
Call voicemail access number  
Press and hold  
Assign speed dial to a number key  
Press and hold an unassigned key and  
then select a Contacts entry  
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Browser Shortcuts  
Open a selected link  
Press  
or click the link  
Go to a specific Web page  
Insert a period in the Web address field  
Press  
Press  
Press  
Insert a slash mark (/) in the Web address  
field  
and  
Go back one page  
Exit the browser  
Press the Escape key (  
)
Press and hold the Escape key (  
)
Open the bookmark list  
Press  
Add a bookmark  
Press  
Press  
Go down one page  
Go up one page  
Press  
and  
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Message List Shortcuts  
Open a selected message  
Reply to sender  
Press  
Press  
Press  
Press  
Reply to all  
Forward message  
Move to the next unopened message  
Press  
Press  
Press  
Move down one screen  
Move up one screen  
and  
Move to the top of the list  
Move to the bottom of the list  
Compose a message  
Press  
Press  
Press  
Press  
Press  
Display the phone call log  
Display the Direct Connect call log  
and  
and  
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Calendar Shortcuts  
Go to the next day, week, or month  
Go to the previous day, week, or month  
Press  
Press  
and  
Move the cursor horizontally in week view Roll the trackball left or right  
Move the cursor vertically in month view  
Roll the trackball up or down  
For the Calendar shortcuts to work in Day view, in the calendar options, set the Enable  
Quick Entry field to No.  
Note  
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Frequently Asked Questions  
Why does my BlackBerry device not turn on?  
The power might be off. Press and hold the End/Power key (  
).  
The battery might not be charged. See “Charge the Battery” on page 7 for more  
information.  
Why does my BlackBerry device not charge?  
A connection might not be complete. Check that all cables and plugs are fully inserted  
into ports and power outlets. See “Charge the Battery” on page 7 for more information.  
The battery might not be inserted properly. Remove and reinsert the battery. Verify that  
the connectors align. See “Insert the Battery” on page 5 for more information.  
If you connect your BlackBerry device to your computer to charge (see below), verify that  
the computer is turned on. If you connect your BlackBerry device to the computer using  
a USB hub, the hub must be self powered to provide enough power to charge your  
device.  
Can I charge my BlackBerry device by connecting it to my computer?  
If you have installed the BlackBerry® Desktop Software or the BlackBerry® Device Manager  
on your computer, you can connect your BlackBerry device to the computer to charge the  
battery.  
1. Verify that the computer is turned on.  
2. Connect the smaller end of the USB cable to your BlackBerry device.  
3. Connect the larger end of the USB cable to an available USB port on your computer.  
To find more help with connecting your BlackBerry device to the computer, click   
Help in the BlackBerry Desktop Software to view the BlackBerry Desktop Software  
Online Help.  
Note  
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Why can I not send or receive email messages?  
Verify that your BlackBerry device is connected to the Nationwide Sprint Network and that  
you are in a wireless coverage area. See “Connect to the Nationwide Sprint Network” on  
page 9 for more information.  
Verify that you have set up a supported email account for use with your BlackBerry device.  
If you are using the BlackBerry® Internet Service, see the BlackBerry Internet Service Online  
Help for more information about email message troubleshooting.  
If you continue to be unable to send and receive messages, reset your BlackBerry device  
by removing and reinserting the battery.  
To find more help with sending and receiving email messages, in the messages list,  
click the trackball. Click Help > Email Messages.  
Note  
Can I integrate my BlackBerry device with a corporate email account if I do not have access to a  
BlackBerry Enterprise Server?  
If you use Microsoft Outlook (Workgroup installation) with an email account on a Microsoft  
Exchange Server version 5.5 or later and your BlackBerry device does not have access to a  
BlackBerry® Enterprise Server, your system administrator might permit you to install the  
BlackBerry® Desktop Redirector on your computer to integrate your BlackBerry device with  
your supported email account.  
To integrate your BlackBerry device with a supported email account using the BlackBerry  
Desktop Redirector, when you install the BlackBerry Desktop Software, select BlackBerry  
Desktop Redirector as your message redirection option. See “Installing the BlackBerry  
Desktop Software” on page 32 for more information about installing the BlackBerry  
Desktop Software.  
Your computer must be on and the BlackBerry Desktop Redirector must be running to  
send and receive messages on your BlackBerry device.  
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Can I set up for email using both the BlackBerry Enterprise Server and BlackBerry Internet  
Service?  
If your wireless service permits email setup using more than one service, first complete the  
Contact Sprint Customer Service for more information about availability and the fees that  
might be associated with email setup using both BlackBerry Enterprise Server and  
BlackBerry Internet Service.  
How do I reset my BlackBerry device?  
To reset your BlackBerry device hardware and programs, remove and then reinsert the  
battery.  
How do I clean the screen?  
Clean the screen and your BlackBerry device using only a soft dry cloth. Do not use liquid,  
aerosol cleaners, or solvents on or near your BlackBerry device. Disconnect any cables  
from the computer and unplug any charging accessories from the electrical outlet before  
cleaning.  
See the Safety and Product Information booklet for more information about caring for  
your BlackBerry device.  
Note  
Where can I buy accessories for my BlackBerry device?  
You can buy approved accessories, including batteries and chargers, for your BlackBerry  
device at Sprint Stores or online at:  
www.sprint.com – Click on the Accessories link.  
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Use only those accessories approved by Research In Motion (RIM). Using any  
accessories not approved by RIM might invalidate any approval or warranty  
applicable to your BlackBerry device, might result in the non-operation of the device,  
and may be dangerous.  
Note  
Where can I download games and ring tones for my BlackBerry device?  
Ring tones are available by clicking Media ( ) > Ring Tones > > Download Ring Tones.  
Many third-party vendors offer games, ring tones, and other programs for your BlackBerry  
device online. You can download new programs using your BlackBerry® Browser, or  
download them using your computer and load them onto your BlackBerry device using the  
Application Loader tool of the BlackBerry Desktop Software.  
For example, you can visit the following website using the browser on your BlackBerry  
device: mobile.blackberry.com.  
Your use of third-party products or services shall be governed by and subject to you  
agreeing to the terms of separate licenses, if any, for those products or services. Any  
third-party products or services that are provided (if applicable) with RIM's products  
and services are provided “as is”. RIM makes no representation, warranty or  
guarantee whatsoever in relation to the third-party products or services and RIM  
assumes no liability whatsoever in relation to the third-party products and services  
even if RIM has been advised of the possibility of such damages or can anticipate  
such damages.  
Note  
Why does the screen on my BlackBerry device turn off?  
When you do not use your BlackBerry device for a period of time, the screen turns off to  
conserve battery power. Press any key to turn the screen on again.  
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BlackBerry Internet Service – Frequently Asked Questions  
How do I change or update the BlackBerry device I want to use with the BlackBerry Internet  
Service?  
The BlackBerry Internet Service is associated with your particular BlackBerry device. If you  
switch BlackBerry devices, you can log in to the BlackBerry Internet Service website at  
www.sprint.blackberry.com to update the device PIN that is associated with the BlackBerry  
information. See the BlackBerry Internet Service Online Help or contact Sprint for more  
information about changing or updating your BlackBerry device.  
Why can I not add a supported email address?  
Verify that the email account that is associated with the email address that you want to add  
supports POP3 or IMAP4. Contact your email provider for more information about the  
address types that you can add. See the BlackBerry Internet Service Online Help for more  
information about adding supported email addresses.  
When I add a supported email address, how does it work with the BlackBerry Internet Service?  
When you add a supported email account (up to 10) to the BlackBerry Internet Service, a  
link is established between the BlackBerry Internet Service and the email account that is  
associated with the email address you have added. This link allows you to send and  
receive email messages from your BlackBerry device using the email account that you  
have added. Email messages continue to be delivered to the original email account as they  
were before you added the email account to the BlackBerry Internet Service. You also see  
email messages from the account that you have added in the message list on your  
BlackBerry device. Email messages that you read, file, or delete on your BlackBerry device  
should be reflected as read, filed, or deleted wirelessly in your email account. Changes that  
you make to email messages from another access interface are not reflected on your  
BlackBerry device. If you have a Microsoft Exchange or IBM Lotus Domino work email  
account, or an IMAP personal email account, email messages that you send from the  
BlackBerry device are copied to the Sent Items folder in your supported email account.  
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Likewise, email messages that you delete from the BlackBerry device are copied to the  
Deleted Items folder.  
Depending on your email account type or mail implementation, wireless email  
reconciliation might not be available for your BlackBerry device.  
Note  
To synchronize personal information management (PIM) data such as contacts, tasks, and  
appointments, you must install the BlackBerry Desktop Software. See “Installing the  
Where Can I Find More Information?  
User Guide  
The user guide is only a few clicks away on your BlackBerry device. To learn more about  
how to use your BlackBerry device, click Help ( ) from the Home screen.  
In any menu on your BlackBerry device, press  
associated with the program that you are using.  
and then click Help to see help topics  
Additional Resources  
If you use the BlackBerry Internet Service, log in to your account using a desktop browser.  
menu bar, click Help to view the BlackBerry Internet Service Online Help.  
If you use the BlackBerry Desktop Software, on the menu bar, click Help to find the  
BlackBerry Desktop Manager Help and the BlackBerry User Guide.  
For additional BlackBerry device help and troubleshooting information, visit:  
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Sprint Subscriber Agreement:  
General Terms and Conditions of Service  
Please note these terms may not be the most current version. A current version of the terms  
is available at our website or upon request.  
Terms and Conditions  
Basic Definitions  
In this document: (1) “we,” “us,” “our,” and “Sprint” mean Sprint Solutions, Inc. and its affiliates doing  
business as Sprint or Sprint PCS; (2) “you,” “your,” “customer,” and “user” mean an account holder or  
user with us; (3) “Device” means any phone, device, accessory or other product we sell to you or that is  
active on your account with us; and (4) “Service” means our offers, rate plans, options, wireless services  
or Devices on your account with us.  
The Subscriber Agreement  
The Subscriber Agreement (“Agreement”) is a contract under which we provide and you accept our  
Services. In addition to these Terms and Conditions of Service (“Ts&Cs”), there are several parts to the  
Agreement, including, but not limited to, the detailed plan or other information on Services we provide or  
refer you to during the sales transaction, and any confirmation materials we may provide you. It is  
important that you carefully read all of the terms of the Agreement.  
Services Covered By These Ts&Cs & Additional Terms  
These Ts&Cs apply to our standard wireless Services and any other Service we offer you that references  
these Ts&Cs. Different terms will apply to most business accounts. Additional terms will apply when you  
use certain Services, typically those you can access online (for example, picture/video Services, online  
forums, etc.). Additional terms will also apply if you activate Services as part of a bundle with another  
company’s services (for example, cable services, home phone services, etc.). The additional terms for  
bundled Services may either modify or replace certain provisions in these Ts&Cs, including terms  
relating to activation, invoicing/payment, and disputing charges. Also, a different dispute resolution  
provision may apply to services provided by another company (the dispute resolution provisions in this  
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Agreement still apply to our Services). You will be provided details on any additional terms with your  
selection of any bundled Service.  
Our Policies  
Services are subject to our business policies, practices and procedures (“Policies”), including, but not  
limited to, our Privacy Policy and Acceptable Use Policy and Visitor Agreement – both available at our  
website. You agree to all of our Policies when you use our Services. Our Policies are subject to change at  
anytime with or without notice.  
When You Accept The Agreement  
You must have the legal capacity to accept the Agreement. You accept the Agreement when you do any  
of the following: (a) sign a contract with us on paper or electronically; (b) accept Agreement through an  
oral or electronic statement; (c) attempt to or in any way use the Services; (d) pay for the Services; or (e)  
open any package or start any program that says you are accepting the Agreement when doing so. If  
you don’t want to accept the Agreement, don’t do any of these things.  
Term Commitments & Early Termination Fees  
Many of the Services (for example, rate plans and Device discounts) that we offer require you to maintain  
certain Services with us for a minimum term, usually 1 or 2 years (“Term Commitment”). You will be  
charged a fee (“Early Termination Fee”) for each line of Service that you terminate early (i.e., prior to  
satisfying the Term Commitment) or for each line of Service that we terminate early for good reason  
(for example, violating the payment or other terms of the Agreement). Early Termination Fees are a  
part of our rates. Your exact Term Commitment and Early Termination Fee may vary based on the  
Services you select and will be disclosed to you during the sales transaction. Carefully review any Term  
Commitment and Early Termination Fee requirements prior to selecting Services. After you have  
satisfied your Term Commitment, your Services continue on a month-to-month basis without any Early  
Termination Fee, unless you agree to extend your Term Commitment or agree to a new Term  
Commitment. As explained directly below, there are instances when you will not be responsible for an  
Early Termination Fee for terminating Services early.  
When You Don’t Have To Pay An Early Termination Fee  
You aren’t responsible for paying an Early Termination Fee when terminating Services: (a) provided on a  
month-to-month basis; (b) consistent with our published trial period return policy; or (c) in response to a  
materially adverse change we make to the Agreement as described directly below.  
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Our Right To Change The Agreement & Your Related Rights  
We may change any part of the Agreement at any time, including, but not limited to, rates, charges,  
how we calculate charges, or your terms of Service. We will provide you notice of material changes,  
and may provide you notice of non-material changes, in a manner consistent with this Agreement (see  
“Providing to Each Other Under the Agreement” section). If a change we make to the Agreement is  
material and has a material adverse effect on Services under your Term Commitment, you may  
terminate each line of Service materially affected without incurring an Early Termination Fee only if  
you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that  
you wish to cancel Services because of a material change to the Agreement that we have made. If you  
do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate  
Services before the end of any applicable Term Commitment.  
Our Right To Suspend Or Terminate Services  
We can, without notice, suspend or terminate any Service at any time for any reason, including, but not  
limited to: (a) late payment; (b) exceeding an Account Spending Limit (“ASL); (c) harassing/threatening  
our employees or agents; (d) providing false information; (e) interfering with our operations; (f) using/  
suspicion of using Services in any manner restricted by or inconsistent with the Agreement; (g)  
breaching the Agreement, including our Policies; (h) providing false, inaccurate, dated or unverifiable  
identification or credit information, or becoming insolvent or bankrupt; (i) modifying a Device from its  
manufacturer specifications; or (j) if we believe the action protects our interests, any customer’s interests  
or our network.  
Your Ability To Change Services & When Changes Are Effective  
You typically can change Services upon request. In some instances, changes may be conditioned on  
payment of an Early Termination Fee or certain other charges, or they may require you to accept a new  
Term Commitment. Changes to Services are usually effective at the start of your next full invoicing cycle.  
If the changes take place sooner, your invoice may reflect pro-rated charges for your old and new  
Services.  
Your Right To Terminate Services  
You can terminate Services at any time by calling us and requesting that we deactivate all Services. You  
are responsible for all charges billed or incurred prior to deactivation. If Services are terminated before  
the end of your invoicing cycle, we won’t prorate charges to the date of termination and you won’t receive  
a credit or refund for any unused Services. Except as provided above, you must also pay us an Early  
Termination Fee for each line of Service that you terminate early.  
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Credit Checks & Credit Information  
We agree to provide you Services on the condition you have and maintain satisfactory credit according  
to our standards and policies. You agree to provide information we may request or complete any  
applications we may provide you to facilitate our review. We rely on the credit information you furnish,  
credit bureau reports or other data available from commercial credit reference services, and other  
information (such as payment history with us) to determine whether to provide or continue to provide you  
Services. The Services we offer you can vary based on your credit history. We may at any time, based on  
your credit history, withdraw or change Services, or place limits or conditions on the use of our Services.  
You agree to provide us updated credit information upon request. We may provide your payment history  
and other account billing/charge information to any credit reporting agency or industry clearinghouse.  
Account Spending Limits (“ASL)  
An ASL is a temporary or permanent limit (typically based on credit history, payment history, or to prevent  
fraud) we place on the amount of unpaid charges you can accumulate on your account, regardless of  
when payment on those charges is due. We reserve the right to determine which charges count towards  
an ASL. If you have an ASL, we may suspend your Services without prior notice if your account balance  
reaches the ASL, even if your account is not past due. We may impose or increase an ASL at any time  
with notice. An ASL is for our benefit only and should not be relied on by you to manage usage.  
Deposits & Returning Deposits  
We may at any time require a deposit, as a guarantee of payment, for you to establish or maintain  
Service (“Deposit”). By providing us a Deposit, you grant us a security interest for all current or future  
amounts owed to us. We may change the Deposit at any time with notice. You can’t use a Deposit to  
make or delay payments. The Deposit, the length of time we hold the Deposit, and changes to the  
Deposit are determined based on your credit history, payment history and other factors. Unless  
prohibited by law, we may mix Deposits with our other funds and it won’t earn interest and we reserve the  
right to return the Deposit as a credit on your invoice at anytime. If your Services are terminated for any  
reason, we may keep and apply your Deposit to any outstanding charges. We’ll send any remaining  
portion of the Deposit to your last known address within 90 days after your final invoice – if it is returned  
to us, we will forward it on to the appropriate state authorities to the extent required by law.  
Restrictions On Using Services  
You can’t use our Services: (a) to transmit content/messages that are, or in any manner that is, illegal,  
fraudulent, threatening, abusive, defamatory, or obscene; (b) in a way that could cause damage or  
adversely affect our customers, reputation, network, property or Services; (c) to communicate any  
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unsolicited commercial voice, text, SMS, or other message; (d) to infringe on the copyright of another, or  
upload or transmit any “virus,” “worm,” or malicious code; or (e) in any way prohibited by the terms of  
our Services, the Agreement or our Policies.  
Your Device, Number & E-mail Address; Caller ID  
We don’t manufacture any Device we might sell to you or that is associated with our Services, and we  
aren’t responsible for any defects, acts or omissions of the manufacturer. The only warranties on your  
Device are the limited warranties given to you by the manufacturer directly or that we pass through.  
Your Device is designed to be activated on the Sprint network and in other coverage areas we make  
available to you. As programmed, it will not accept wireless service from another carrier. Except for any  
legal right you may have to port/transfer your phone number to another carrier, you have no and cannot  
gain any (for example, through publication, use, etc.) proprietary, ownership or other rights to any phone  
number, identification number, e-mail address or other identifier we assign to you, your Device or your  
account. We’ll notify you if we decide to change or reassign them. Your CDMA Sprint PCS phone has a  
software programming lock that protects certain of the handset’s operating parameters against  
unauthorized reporgramming. If you wish to obtain the software program lock code for your CDMA Sprint  
PCS phone, please visit Sprint.com or call 1-888-211-4727 for information and eligibility requirements.  
Porting/Transferring Phone Numbers  
We don’t guarantee that number transfers to or from us will be successful. If you authorize another carrier  
to transfer a number away from us, that is considered a request by you to us to terminate all of the  
Services associated with that number. You’re responsible for all charges billed or incurred prior to  
deactivation and for any applicable Early Termination Fees.  
Coverage; Where Your Device Will Work  
Our coverage maps are available at our stores and on our website. The specific network coverage you  
get will depend on the radio transmissions your Device can pick up and Services you’ve chosen. Our  
coverage maps provide high level estimates of our coverage areas when using Services outdoors  
under optimal conditions. Coverage isn’t available everywhere. Estimating wireless coverage and  
signal strength is not an exact science. There are gaps in coverage within our estimated coverage  
areas that, along with other factors both within and beyond our control (network problems, software,  
signal strength, your Device, structures, buildings, weather, geography, topography, etc.), may result  
in dropped and blocked connections, slower data speeds, or otherwise impact the quality of Service.  
Services that rely on location information, such as E911 and GPS navigation, depend on your Device’s  
ability to acquire satellite signals (typically not available indoors) and network coverage.  
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Roaming  
“Roaming” typically refers to coverage on another carrier’s network that we make available to you based  
on our agreements with other carriers. These agreements may change from time to time and roaming  
coverage is subject to change. Your ability to receive roaming coverage depends on the radio  
transmissions your Device can pick up. You can pick up roaming coverage both within and outside our  
network coverage areas. Your Device will generally indicate when you’re roaming. Depending on your  
Services, separate charges or limits on the amount of minutes used while roaming may apply. Certain  
Services may not be available or work the same when roaming (including data Services, voicemail, call  
waiting, etc.).  
About Data Services & Content  
Our data Services and your Device may allow you to access the internet, text, pictures, video, games,  
graphics, music, email, sound and other materials (“Data Content”) or send Data Content elsewhere.  
Some Data Content is available from us or our vendors, while other Data Content can be accessed from  
others (third party websites, games, ringers, etc.). We make absolutely no guarantees about the Data  
Content you access on your Device. Data Content may be: (1) unsuitable for children/minors; (2)  
unreliable or inaccurate; or (3) offensive, indecent or objectionable. You’re solely responsible for  
evaluating the Data Content accessed by you or anyone on your account. We strongly recommend  
you monitor data usage by children/minors. Data Content from third parties may also harm your Device  
or its software. To protect our network, Services, or for other reasons, we may place restrictions on  
accessing certain Data Content (such as certain websites, applications, etc.), impose separate charges,  
limit throughput or the amount of data you can transfer, or otherwise limit or terminate Services. If we  
provide you storage for Data Content you have purchased, we may delete the Data Content with notice  
or place restrictions/limits on the use of storage areas. You may not be able to make or receive voice  
calls while using data Services.  
Specific Terms & Restrictions On Using Data Services  
In addition to the rules for using all of our other Services, unless we identify the Service or Device you  
have selected as specifically intended for that purpose (for example, wireless routers, Data Link, etc.), you  
can’t use our data Services: (1) with server devices or host computer applications, or other systems that  
drive continuous heavy traffic or data sessions; and (2) as a substitute or backup for private lines or  
frame relay connections. We reserve the right to limit, suspend, or constrain any heavy, continuous data  
usage that adversely impacts our network performance or hinders access to our network. If your  
Services include web or data access, you also can’t use your Device as a modem for computers or  
other equipment, unless we identify the Service or Device you have selected as specifically intended   
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for that purpose (for example, with “phone as modem” plans, connection card plans, wireless router  
plans, etc.).  
Activation & Miscellaneous Charges  
Based on our Policies, we may charge activation, prepayment, reactivation, program or other fees to  
establish or maintain Services. Certain transactions may also be subject to a charge (for example,  
convenience payment, changing phone numbers, handset upgrades, etc.). You will be provided notice of  
these types of fees before we complete the requested transaction.  
Account & Service Charges; Pro-rating; Unused Minutes  
You are responsible for all charges associated with your account and the Services on your account,  
no matter who adds or uses the Services. Charges include, but are not limited to, the monthly recurring  
charges, usage charges, taxes, surcharges and fees associated with your Services. These charges are  
described or referred to during the sales transaction, in our marketing materials, and in confirmation  
materials we may send to you. If you (the account holder) allow end users to access or use your Devices,  
you authorize end users to access, download and use Services.  
How We Calculate Your Charges For Billing Purposes  
Regular Voice Calls: We round up partial minutes of use to the next full minute. Time starts when you  
press “Talk” or your Device connects to the network and stops when you press “End” or the network  
connection otherwise breaks. You’re charged for all calls that connect, even to answering machines. You  
won’t be charged for unanswered calls or if you get a busy signal. For incoming calls answered, you’re  
charged from the time shortly before the Device starts ringing until you press END or the network  
connection otherwise breaks. If charges vary depending on the time of day that you place or receive  
calls (e.g., Nights and Weekend plans), you’re charged for the entire call based on the rate that applies to  
the time period in which the call starts.  
Walkie-Talkie Charges: Charges for walkie-talkie calls are billed to the person who starts the call and  
calculated by multiplying the duration of the call by the applicable rate and number of participants. You’re  
charged at least 6 seconds of airtime for each call you start; subsequent communications in the same call  
are rounded up to and billed to the next second. Time begins when you press any button to start a walkie-  
talkie call and ends approximately 6 seconds after completion of a communication to which no participant  
responds – subsequent walkie-talkie communications are considered new calls. Depending on your plan,  
nationwide, international or group walkie-talkie calls may use the local walkie-talkie minutes in your plan  
and result in additional charges. Responses to call alert transmissions are treated as new walkie-talkie  
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transmissions even when responding within 6 seconds of receiving the alert. Walkie-talkie billing methods  
are subject to change as we introduce new walkie-talkie Services.  
Data Usage: Unless we specifically tell you otherwise, data usage is measured in bytes, kilobytes and  
megabytes – not in minutes/time. 1024 bytes equals 1 kilobyte (“KB”), and 1024 KB equals 1 megabyte.  
Bytes are rounded up to kilobytes, so you will be charged at least 1 KB for each data usage session  
(“data session”). Rounding occurs at the end of each data session, and sometimes during a data  
session. Depending on your data Services, usage may be charged against an allowance or on a fixed  
price per KB. If you are charged on a fixed price per KB, any fractional cents will be rounded up to the  
next cent. You are charged for all data directed to your Device’s internet address, including data sessions  
you did not initiate and for incomplete transfers. As long as your Device is connected to our data  
network, you may incur data charges. Examples of data you will be charged for includes the size of a  
requested file or Data Content (game, ringer, etc.), web page graphics (logos, pictures, banners,  
advertisement, etc.), additional data used in accessing, transporting and routing the file on our network,  
data from partial or interrupted downloads, re-sent data, and data associated with unsuccessful attempts  
to reach websites or use applications. These data charges are in addition to any charges for the Data  
Content itself (game, ringer, etc.). Data used and charged to you will vary widely, even between identical  
actions or data sessions. Estimates of data usage – for example, the size of downloadable files – are not  
reliable predictors of actual usage. Your bill won’t separately list the number of KB attributed to a specific  
action/data session.  
Your Bill  
Your bill provides you notice of your charges. It reflects monthly recurring charges (usually billed one bill  
cycle in advance) and usage/transaction specific charges (usually billed in the bill cycle in which they’re  
incurred). Some usage charges, such as those that depend on usage information from a third party, may  
be billed in subsequent bill cycles and result in higher than expected charges for that month. Bill cycles  
and dates may change from time to time. Your bill may also include other important notices (for  
example, changes to this Agreement, to your Service, legal notices, etc.). Your paper bill may not  
include individual call detail. Your call detail is available online. Paper bills with call detail may be subject  
to an additional charge. If you choose internet billing, you will not receive paper bills.  
Your Payments; Late Fees  
Payment is due in full as stated on your bill. If we do not receive payment in full by the date specified on  
your bill, a late payment charge, which may be charged at the highest rate permissible by law, may be  
applied to the total unpaid balance. We may also charge you any costs we pay to a collection agency to  
collect unpaid balances from you. If we bill you for amounts on behalf of a third party, payments received  
are first applied to our charges. You may be charged additional fees for certain methods of payment. We  
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may charge you, up to the highest amount permitted by law, for returned checks or other payments paid  
by you and denied for any reason by a financial institution. Acceptance of payments (even if marked  
“paid in full”) does not waive our right to collect all amounts that you owe us. We may restrict your  
payment methods to cashier’s check, money order, or other similar secure form of payment at any time  
for good reason.  
Taxes & Government Fees  
You agree to pay all federal, state and local taxes, fees and other assessments that we’re required by law  
to collect and remit to the government on the Services we provide to you. These charges may change  
from time to time without advance notice. If you’re claiming any tax exemption, you must provide us with  
a valid exemption certificate. Tax exemptions generally won’t be applied retroactively.  
Surcharges  
You agree to pay all surcharges (“Surcharges”), which include, but are not limited to: Federal Universal  
Service, various regulatory fees, Sprint administrative charges, gross receipts charges, and charges for  
the costs we incur in complying with governmental programs. Surcharges are not taxes and are not  
required by law. They are rates we choose to collect from you and are kept by us in whole or in part.  
The number and type of Surcharges may vary depending upon the location of your primary billing  
address and can change over time. We determine the rate for these charges and these amounts are  
subject to change as are the components used to calculate these amounts. We will provide you notice  
of any changes to Surcharges in a manner consistent with this Agreement (see “Providing Notice To  
Each Other Under The Agreement” section). However, since some Surcharges are based on amounts  
set by the government or based on government formulas, it will not always be possible to provide  
advance notice of new Surcharges or changes in the amount of existing Surcharges. Information on  
Surcharges is provided during the sales transaction and is available on our website.  
Disputing Charges - You Must Still Pay Undisputed Charges  
Any dispute to a charge on your bill must be made within 60 days of the date of the bill that initially  
contained the charge. Disputes can only be made by calling or writing us as directed on your invoice or  
elsewhere. You accept all charges not properly disputed within the above time period – undisputed  
charges must still be paid as stated on your bill.  
Protecting Our Network & Services  
We can take any action to: (1) protect our network, our rights and interests, or the rights of others; or (2)  
optimize or improve the overall use of our network and Services. Some of these actions may interrupt or  
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prevent legitimate communications and usage – for example, message filtering/blocking software to  
prevent SPAM or viruses, limiting throughput, limiting access to certain websites, applications or other  
Data Content, etc. For additional information on what we do to protect our customers, network, Services  
and equipment, see our Acceptable Use Policy and Visitor Agreement at our website.  
Your Privacy  
You agree to the terms of our Privacy Policy, available at our website, when you use our Services. This  
policy may change from time to time, so review this policy with regularity and care. Among other things,  
the policy includes important information on what information we collect about you, how we use that  
information, and with whom we share that information (for example, to provide you certain Services, to  
protect our rights and interests, to respond to legal process, to facilitate a merger, etc.). Also, to ensure  
the quality of our Services and for other lawful purposes, we may also monitor or record calls between  
us (for example, your conversations with our customer service or sales departments). If you do not agree  
with the terms of our Privacy Policy, do not purchase or use our Services.  
We encourage you (the account holder) to protect the privacy of your account information by  
establishing passwords (including for your online accounts), which may include an answer to a backup  
shared secret question. These authenticators will be used when you access your account. This is the  
most effective way for you to protect your account. We treat the holder of your password(s) and/or your  
answer to a backup shared secret question as an authorized person on your account. Please do not  
share your authentication information with anyone that you do not wish to have access to your account.  
You agree that we may contact you in our discretion about important account related matters through the  
contact information you provide, through the Services or Devices to which you subscribe or through  
other available means. We also may allow you to set preferences for your preferred means of contact.  
As we provide telecommunications Products and Services to you (the account holder), we develop  
information about the quantity, technical configuration, type and destination of telecommunications  
Products and Services you use, as well as some other information found on your bill (“CPNI”). Under  
federal law, you have the right, and we have a duty, to protect the confidentiality of your CPNI. For  
example, we implement safeguards that are designed to protect your CPNI, including authentication  
procedures when you contact us. For some accounts with a dedicated Sprint representative, we may rely  
on contacting your pre-established point of contact as the standard authentication measure.  
Location Based Services  
Our network generally knows the location of your Device when it is outdoors and/or turned on. By using  
various technologies to locate your Device, we can provide enhanced emergency 911 services, and  
optional location-sensitive services provided by us or a third party. Environmental factors (such as  
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structures, buildings, weather, geography, landscape, and topography) can significantly impact the ability  
to access your Device’s location information and use of location-sensitive services. The terms and  
conditions of any location-sensitive service that you purchase from us may provide more information  
about how location information is used and disclosed. Use of some of location-sensitive services may  
require network coverage. If any Device on your account uses a location-sensitive service, you (the  
account holder) authorize the end user to download, access and use location-sensitive services and  
agree to clearly and regularly notify the end user of your device that their location may be tracked or  
discovered. For additional information on location-sensitive services, see our Privacy Policy at our  
website.  
911 Or Other Emergency Calls  
Public Safety Officials advise that when making 911 or other emergency calls, you should always be  
prepared to provide your location information. Unlike traditional wireline phones, depending on a  
number of factors (e.g., whether your Device is GPS enabled, where you are, whether local emergency  
service providers have upgraded their equipment, etc.), 911 operators may not know your phone  
number, your location or the location of your Device. In certain circumstances, an emergency call may  
be routed to a state patrol dispatcher or alternative location set by local emergency service providers.  
Enhanced 911 service (“E911”), where enabled by local emergency authorities, uses GPS technology to  
provide location information. Even when available, however, E911 does not always provide accurate  
location information. If your Device is indoors or for some other reason cannot acquire a satellite signal,  
you may not be located. Some Devices have a safety feature that prevents use of the keypad after dialing  
911 – you should follow voice prompts when interacting with emergency service providers employing  
IVR systems to screen calls.  
If Your Device Is Lost or Stolen  
Call us immediately if your Device is lost or stolen because you may be responsible for usage charges  
before you notify us of the alleged loss or theft. You agree to cooperate if we choose to investigate the  
matter (provide facts, sworn statements, etc.). We may not waive any Early Termination Fees if you  
choose to terminate Services as a result of loss or theft of your Device.  
Disclaimer of Warranties  
WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (TO THE  
EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT  
OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES (INCLUDING YOUR  
DEVICE). WE DON’T PROMISE UNINTERRUPTED OR ERROR-FREE SERVICES AND DON’T  
AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF.  
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You Agree We Are Not Responsible For Certain Problems  
You agree that neither we nor our vendors, suppliers or licensors are responsible for any damages  
resulting from: (a) anything done or not done by someone else; (b) providing or failing to provide  
Services, including, but not limited to, deficiencies or problems with a Device or network coverage (for  
example, dropped, blocked, interrupted calls/messages, etc.); (c) traffic or other accidents, or any health-  
related claims relating to our Services; (d) Data Content or information accessed while using our  
Services; (e) an interruption or failure in accessing or attempting to access emergency services from a  
Device, including through 911, Enhanced 911 or otherwise; (f) interrupted, failed, or inaccurate location  
information services, (g) information or communication that is blocked by a spam filter, or (h) things  
beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake,  
hurricane, etc.), riot, strike, war, terrorism or government orders or acts.  
You Agree Our Liability Is Limited - No Consequential Damages.  
TO THE EXTENT ALLOWED BY LAW, OUR LIABILITY FOR MONETARY DAMAGES FOR ANY CLAIMS  
YOU MAY HAVE AGAINST US IS LIMITED TO NO MORE THAN THE PROPORTIONATE AMOUNT OF  
THE SERVICE CHARGES ATTRIBUTABLE TO THE AFFECTED PERIOD. UNDER NO CIRCUMSTANCES  
ARE WE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OF ANY  
NATURE WHATSOEVER ARISING OUT OF OR RELATED TO PROVIDING OR FAILING TO PROVIDE  
SERVICES IN CONNECTION WITH A DEVICE, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS  
OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES.  
DISPUTE RESOLUTION  
We Agree To First Contact Each Other With Any Disputes  
We each agree to first contact each other with any disputes and provide a written description of the  
problem, all relevant documents/information and the proposed resolution. You agree to contact us with  
disputes by calling or writing us as instructed on your invoice. We will contact you by letter to your billing  
address or on your Device.  
Instead Of Suing In Court, We Each Agree To Arbitrate Disputes  
We each agree to finally settle all disputes (as defined and subject to any specific exceptions below) only  
by arbitration. In arbitration, there’s no judge or jury and review is limited. However, just as a court would,  
the arbitrator must honor the terms and limitations in the Agreement and can award the same damages  
and relief, including any attorney’s fees authorized by law. The arbitrator’s decision and award is final and  
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binding, with some exceptions under the Federal Arbitration Act (“FAA”), and judgment on the award  
may be entered in any court with jurisdiction. We each also agree as follows:  
(1) “Disputes” are any claims or controversies against each other related in any way to our  
Services or the Agreement, INCLUDING, but not limited to, coverage, Devices, privacy, or  
advertising, even if it arises after Services have terminated – this includes claims you bring against  
our employees, agents, affiliates or other representatives, or that we bring against you.  
(2) If either of us wants to arbitrate a dispute, we agree to send written notice to the other providing a  
description of the dispute, previous efforts to resolve the dispute, all supporting documents/  
information, and the proposed resolution. Notice to you will be sent to your billing address and notice  
to us will be sent to: General Counsel; Arbitration Office; 2001 Edmund Halley Drive VARESP0513-  
502; Reston, Virginia 20191. We agree to make attempts to resolve the dispute. If we cannot resolve  
the dispute within forty-five (45) days of receipt of the notice to arbitrate, then we may submit the  
dispute to formal arbitration.  
(3) The FAA applies to this Agreement and arbitration provision. We each agree the FAA’s provisions,  
not state law, govern all questions of whether a dispute is subject to arbitration.  
(4) The arbitration will be administered by the International Institute for Conflict Prevention and  
Resolution (“CPR”) under its arbitration rules. If any of the CPR’s rules conflict with the terms of the  
Agreement, the terms of the Agreement apply. You can obtain procedures, rules, and fee information  
(5) Unless we each agree otherwise, the Arbitration will be conducted by a single neutral arbitrator  
and will take place in the county of your last billing address. The federal or state law that applies to the  
Agreement will also apply during the arbitration.  
(6) We each agree not to pursue arbitration on a classwide basis. We each agree that any  
arbitration will be solely between you and us (not brought on behalf of or together with another  
individual’s claim). If for any reason any court or arbitrator holds that this restriction is  
unconscionable or unenforceable, then our agreement to arbitrate doesn’t apply and the dispute  
must be brought in court.  
(7) We each are responsible for our respective costs relating to counsel, experts, and witnesses, as  
well as any other costs relating to the arbitration. However, we will cover any arbitration administrative  
or filing fees above: (a) $25 if you are seeking less than $1,000 from us; or (b) the equivalent court  
filing fees for a court action in the appropriate jurisdiction if you are seeking $1,000 or more from us.  
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Exceptions To Our Agreement To Arbitrate Disputes  
Either of us may bring qualifying claims in small claims court. In addition, this arbitration provision does  
not prevent you from filing your dispute with any federal, state or local government agency that can, if the  
law allows, seek relief against us on your behalf.  
No Class Actions  
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A  
CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR  
ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN  
ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.  
No Trial By Jury  
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY  
LAWSUIT, ARBITRATION OR OTHER PROCEEDING.  
Indemnification  
You agree to indemnify, defend and hold us harmless from any claims arising out of your actions,  
including, but not limited to, failing to provide appropriate notices regarding location-sensitive services  
(see “Location Based Services” section), failure to safeguard your passwords, backup question to your  
shared secret question or other account information, or violating this Agreement, any applicable law or  
regulation or the rights of any third party.  
Providing Notice To Each Other Under The Agreement  
Except as the Agreement specifically provides otherwise, you must provide us notice by calling or writing  
us as instructed on your invoice. We will provide you notice in your bill, correspondence to your last  
known billing address, to any fax number or e-mail address you’ve provided us, by calling you on your  
home phone or Device, by voice message on your Device or home phone, or by text message on your  
Device.  
Other Important Terms  
Subject to federal law or unless the Agreement specifically provides otherwise, this Agreement is  
governed solely by the laws of the state encompassing the area code assigned to your Device, without  
regard to the conflicts of law rules of that state. If either of us waives or doesn’t enforce a requirement  
under this Agreement in an instance, we don’t waive our right to later enforce that requirement. Except as  
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the Agreement specifically provides otherwise, if any part of the Agreement is held invalid or  
unenforceable, the rest of this Agreement remains in full force and effect. This Agreement isn’t for the  
benefit of any 3rd party except our corporate parents, affiliates, subsidiaries, agents, and predecessors  
and successors in interest. You can’t assign the Agreement or any of your rights or duties under it. We  
can assign the Agreement. The Agreement and the documents it incorporates make up the entire  
agreement between us and replaces all prior written or spoken agreements – you can’t rely on any  
contradictory documents or statements by sales or service representatives. The rights, obligations and  
commitments in the Agreement that, by their nature, would logically continue beyond the termination of  
Services (including, but not limited to, those relating to billing, payment, 911, dispute resolution, no class  
action, no jury trial), survive termination of Services.  
MAT-18050-001  
PRINTSPEC-024  
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Legal Notice  
© 2009 Sprint. All rights reserved. Sprint and the logo are trademarks of Sprint.   
© 2009 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and  
related trademarks, names and logos are the property of Research In Motion Limited and are registered  
and/or used in the U.S. and countries around the world. Used under license from Research In Motion  
Limited.  
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks is  
under license. IBM, Lotus, Domino, and Lotus Notes are trademarks of International Business Machines  
Corporation. Intel is a trademark of Intel Corporation. Microsoft, Outlook, and Windows are trademarks of  
Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. All other brands, product  
names, company names, trademarks, and service marks are the properties of their respective owners.  
Portions of the BlackBerry® Device Software are copyright © 2007 The FreeType Project  
(www.freetype.org). All rights reserved.  
The BlackBerry® device and/or associated software are protected by copyright, international treaties, and  
various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694;  
6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in various  
countries around the world. Visit www.rim.com/patents for a listing of RIM (as hereinafter defined) patents.  
Use only those accessories approved by Research In Motion (RIM). Using any accessories not approved  
by RIM for use with your BlackBerry device may invalidate any approval or warranty applicable to your  
BlackBerry device, might result in the non-operation of your BlackBerry device, and may be dangerous.  
This document is provided “as is” and Research In Motion Limited and its affiliated companies (“RIM”)  
assume no responsibility for any typographical, technical, or other inaccuracies in this document. In  
order to protect RIM proprietary and confidential information and/or trade secrets, this document may  
describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically  
change information that is contained in this document; however, RIM makes no commitment to provide  
any such changes, updates, enhancements, or other additions to this document to you in a timely  
manner or at all. RIM MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS, OR COVENANTS,  
EITHER EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED  
WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT,  
MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE OR NON-  
PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN OR PERFORMANCE OF ANY SERVICES  
REFERENCED HEREIN). IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION, NEITHER RIM  
NOR ITS DIRECTORS, OFFICERS, EMPLOYEES, OR CONSULTANTS SHALL BE LIABLE TO YOU FOR  
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ANY DAMAGES WHATSOEVER BE THEY DIRECT, ECONOMIC, COMMERCIAL, SPECIAL,  
CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR INDIRECT DAMAGES, EVEN IF RIM HAS BEEN  
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF  
BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR  
A FAILURE TO REALIZE EXPECTED SAVINGS.  
This document might contain references to third-party sources of information, hardware or software,  
products or services and/or third-party websites (collectively the “Third-Party Information”). RIM does not  
control, and is not responsible for, any Third-Party Information, including, without limitation the content,  
accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or  
any other aspect of Third-Party Information. The inclusion of Third-Party Information in this document  
does not imply endorsement by RIM of the Third-Party Information or the third party in any way.  
Installation and use of Third-Party Information with RIM's products and services may require one or more  
patent, trademark, or copyright licenses in order to avoid infringement of the intellectual property rights of  
others. Any dealings with Third-Party Information, including, without limitation, compliance with  
applicable licenses and terms and conditions, are solely between you and the third party. You are solely  
responsible for determining whether such third-party licenses are required and are responsible for  
acquiring any such licenses relating to Third-Party Information. To the extent that such intellectual  
property licenses may be required, RIM expressly recommends that you do not install or use Third-Party  
Information until all such applicable licenses have been acquired by you or on your behalf. Your use of  
Third-Party Information shall be governed by and subject to you agreeing to the terms of the Third-Party  
Information licenses. Any Third-Party Information that is provided with RIM's products and services is  
provided “as is.” RIM makes no representation, warranty or guarantee whatsoever in relation to the Third-  
Party Information and RIM assumes no liability whatsoever in relation to the Third-Party Information even  
if RIM has been advised of the possibility of such damages or can anticipate such damages.  
MAT-24446-001  
PRINTSPEC-024  
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