Roberts Gorden Patio Heater HE 100 User Guide

FOR YOUR SAFETY  
If you smell gas:  
1. Open windows.  
2. DO NOT try to light any appliance.  
3. DO NOT use electrical switches.  
4. DO NOT use any telephone in  
your building.  
®
5. Extinguish any open flame.  
6. Leave the building.  
7. Immediately call your local gas  
supplier after leaving the building.  
Follow the gas supplier’s  
instructions.  
Vantage HE  
Gas-Fired, Low Intensity  
Unitary Heater Designed for  
Harsh Environments  
8. If you cannot reach your gas  
supplier, call the Fire Department.  
WARNING  
Installation, Operation &  
Service Manual  
Fire Hazard  
Keep all flammable objects, liquids and  
vapors the minimum required clear-  
ances to combustibles away from  
heater.  
HE-40  
HE-60  
HE-80  
Some objects will catch fire or explode  
when placed close to heater.  
HE-100  
HE-125  
HE-150  
HE-175  
Failure to follow these instructions can  
result in death, injury or property  
damage.  
Installer  
WARNING  
Please take the time to read and understand  
these instructions prior to any installation.  
Installer must give a copy of this manual to the owner.  
Improper installation, adjustment, alteration, service  
or maintenance can result in death, injury or  
property damage. Read the Installation, Operation  
and Service Manual thoroughly before installing or  
servicing this equipment.  
Owner  
Keep this manual in a safe place in order to provide  
your serviceman with necessary information.  
Installation must be done by a contractor qualified  
in the installation and service of gas-fired heating  
equipment or your gas supplier.  
Roberts-Gordon LLC  
1250 William Street  
P.O. Box 44  
Buffalo, New York 14240-0044  
Telephone: +1.716.852.4400  
Fax: +1.716.852.0854  
Toll Free: 800.828.7450  
P/N 132100NA Rev. H 03/12  
© 2012 Roberts-Gordon LLC  
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TABLE OF CONTENTS  
Burners.................................................................... 46  
Line Voltage Thermostat on Control........................ 46  
10.6 Electrical Connection to Burner Box with Optional  
12.1 Honeywell SmartValve® II Troubleshooting.............. 53  
Warranty ......................................................... 61  
(Not For Outdoor Use)................................................32  
(Not For Outdoor Use)................................................32  
(Not For Outdoor Use)................................................34  
Roberts-Gordon LLC  
© 2012  
All rights reserved. No part of this work covered by the copyrights herein may be reproduced  
or copied in any form or by any means - graphic, electronic, or mechanical, including  
photocopying, recording, taping or information storage and retrieval systems - without the  
written permission of Roberts-Gordon LLC.  
Printed in U.S.A.  
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TABLE OF FIGURES  
LIST OF TABLES  
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SECTION 1: HEATER SAFETY  
SECTION 1: HEATER SAFETY  
Your Safety is Important to Us!  
1.1 Manpower Requirements  
This symbol is used throughout  
the manual to notify you of possi-  
ble fire, electrical or burn hazards.  
Please pay special attention when  
reading and following the warn-  
ings in these sections.  
To prevent personal injury and damage to the heater,  
two persons will be required for installation.  
1.2 Safety Labels and Their Placement  
Product safety signs or labels should be replaced by  
the product user when they are no longer legible.  
Please contact Roberts-Gordon LLC or your ROB-  
Installation, service and annual inspection of heater  
must be done by a contractor qualified in the installa-  
tion and service of gas-fired heating equipment.  
®
ERTS GORDON independent distributor to obtain  
replacement signs or labels. See Page 2, Figure 1  
Read this manual carefully before installation, opera-  
tion or service of this equipment.  
1.3 California Proposition 65  
In accordance with California Proposition 65 require-  
ments, a warning label must be placed in a highly  
visible location on the outside of the equipment (i.e.,  
near equipment’s serial plate). See label placement  
drawing on Page 2, Figure 1 for label location. Avoid  
placing label on areas with extreme heat, cold, corro-  
sive chemicals or other elements. To order additional  
labels, please contact Roberts-Gordon LLC or your  
This heater is designed for heating nonresidential  
indoor or outdoor spaces. Do not install in residential  
spaces. These instructions, the layout drawing, local  
codes and ordinances, and applicable standards that  
apply to gas piping, electrical wiring, venting, etc.  
must be thoroughly understood before proceeding  
with the installation.  
®
Protective gear is to be worn during installation, oper-  
ation and service. Thin sheet metal parts, including  
the aluminum reflector portion of the heater and the  
various venting components, have sharp edges. To  
prevent injury, the use of work gloves is recom-  
mended. The use of gloves will also prevent the  
transfer of body oils from the hands to the surface of  
the reflector.  
ROBERTS GORDON independent distributor.  
Before installation, check that the local distribution  
conditions, nature of gas and pressure, and  
adjustment of the appliance are compatible.  
This heater must be applied and operated under the  
general concepts of reasonable use and installed  
using best building practices.  
This appliance is not intended for use by persons  
(including children) with reduced physical, sensory or  
mental capabilities, or lack of experience and knowl-  
edge, unless they have been given supervision or  
instruction concerning use of the appliance by a per-  
son responsible for their safety. Children should be  
supervised to ensure that they do no play with the  
appliance.  
For additional copies of the Installation, Operation  
and Service Manual, please contact Roberts-Gordon  
LLC.  
1
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
FIGURE 1: Top and Bottom Panel Label Placement  
Proposition 65 Label  
Description  
Logo Label  
Rating Plate Label  
Gas Connection Label  
Proposition 65 Label  
Part Number  
91013201  
91010401  
91018122  
91070015  
2
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SECTION 1: HEATER SAFETY  
FIGURE 2: Side and Back Panel Label Placement  
Control Side Panel  
Clearances to Combustibles Label  
Control Side Panel (Inside)  
Wiring Label  
Vent Length Label  
Back Panel  
Lighting Instruction Plate Label  
Description  
Clearances to Combustibles Label  
Wiring Label  
Vent Length Label  
Lighting Instruction Plate Label  
Part Number  
91013415  
91013300  
91039500  
91029602  
3
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
SECTION 2: INSTALLER RESPONSIBILITY  
The installer is responsible for the following:  
system which minimizes the lateral movement or  
swing which might damage reflectors. See Page  
To install the heater, as well as the gas and elec-  
trical supplies, in accordance with applicable  
specifications and codes. Roberts-Gordon LLC  
recommends the installer contact a Local Building  
inspector or Fire Marshal for guidance.  
• Washbays/car washes: The heater must not be  
exposed to the direct spray from a pressure  
washer. To reduce the possibility of spray enter-  
ing the burner, utilize an outside combustion air  
To use the information given in a layout drawing  
and in the manual together with the cited codes  
and regulations to perform the installation.  
The heater has been extensively tested under  
extreme conditions and is highly resistant to the out-  
door elements. Care must be taken to design the  
proper hanging brackets and suspension (See Page  
17, Figure 15) for the heater in high wind areas.  
To install the heater in accordance with the  
clearances to combustibles.  
To furnish all needed materials not furnished as  
standard equipment.  
• Plan location of supports. Locate a support near  
all elbows.  
2.1 Wall Tag  
A laminated wall tag is available for the heater as a  
permanent reminder of the safety instructions and  
the importance of the required clearances to com-  
bustibles. Please contact Roberts-Gordon LLC or  
To provide access to burners for servicing on all  
sides and for burner removal.  
To provide the owner with a copy of this installa-  
tion, operation and service manual.  
®
your ROBERTS GORDON independent distributor  
to obtain the wall tag. Affix the tag by peeling off the  
backing of the adhesive strips on the rear surface  
and position the tag on a wall near the heater’s con-  
trols (e.g. thermostat or ROBERTS GORDON Con-  
troller).  
To never use heater as support for a ladder or  
other access equipment and never hang or sus-  
pend anything from heater.  
®
To ensure there is adequate air circulation around  
the heater and to supply air for combustion, venti-  
lation and distribution in accordance with local  
codes.  
A copy of the wall tag (P/N 91037912) is illustrated on  
the back cover. For an immediate solution, you may  
affix this copy on the wall near the heater.  
To safely and adequately install heater using  
materials with a minimal working load of 75 lbs  
(33 kg).  
Know your model number and installed configuration.  
Model number and installed configuration are found  
on the burner and in the Installation, Operation and  
10, Figure 12. Write the proper clearance dimensions  
in permanent ink according to your model number  
and configuration in the open spaces on the tag.  
To ensure the heater is placed in an approved  
application.  
• Be sure the heater has a downward pitch of 1/2"  
per 20' (1 cm per 6 m) away from the burner.  
• A minimum of 10' (3 m) of tubing on HE-60/80 and  
a minimum of 15' (4.6 m) of tubing on HE-100/  
125/150/175 are required between the burner and  
the first elbow.  
• Indoor hanging: Provide a suspension with verti-  
cal length of chain or swinging rod which has at  
least 2" (5 cm) of horizontal travel for each burner  
in a straight run. Be sure the suspension system  
is sufficiently flexible to accomodate thermal  
expansion, which occurs as the system heats up,  
• Outdoor hanging: Chain should not be used when  
installing the unit outdoors. Use a suspension  
4
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SECTION 2: INSTALLER RESPONSIBILITY  
2.2 Corrosive Chemicals  
CAUTION  
Product Damage Hazard  
Do not use heater in area containing  
corrosive chemicals.  
Refer to appropriate Material Safety Data  
Sheets (MSDS).  
Failure to follow these instructions can result  
in product damage.  
Roberts-Gordon LLC cannot be responsible for  
ensuring that all appropriate safety measures are  
undertaken prior to installation; this is entirely the  
responsibility of the installer. It is essential that the  
contractor, the sub-contractor, or the owner identifies  
the presence of combustible materials, corrosive  
chemicals or halogenated hydrocarbons* anywhere  
in the premises.  
* Halogenated Hydrocarbons are a family of chemical  
compounds characterized by the presence of halogen  
elements (fluorine, chlorine, bromine, etc.). These com-  
pounds are frequently used in refrigerants, cleaning  
agents, solvents, etc. If these compounds enter the air  
supply of the burner, the life span of the heater compo-  
nents will be greatly reduced. An outside air supply must  
be provided to the burners whenever the presence of  
these compounds is suspected. Warranty will be invalid if  
the heater is exposed to halogenated hydrocarbons.  
2.3 National Standards and Applicable Codes  
All appliances must be installed in accordance with  
the latest revision of the applicable standards and  
national codes. This refers also to the electric, gas  
and venting installation. Note: Additional standards  
for installations in Public Garages, Aircraft Hangars,  
etc. may be applicable.  
5
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
SECTION 3: CLEARANCES TO COMBUSTIBLES  
3.1 Required Clearances to Combustibles  
• Maintain clearances from swinging and overhead  
doors, overhead cranes, vehicle lifts, partitions,  
storage racks, hoists, building construction, etc.  
WARNING  
• In locations used for the storage of combustible  
materials, signs must be posted to specify the  
maximum permissible stacking height to maintain  
required clearances from the heater to the com-  
bustibles. Signs must be posted adjacent to the  
heater thermostat. In the absence of a thermo-  
stat, signs must be posted in a conspicuous  
location.  
Fire Hazard  
Keep all flammable objects, liquids and  
vapors the minimum required clearances to  
combustibles away from heater.  
• Consult local Fire Marshal, Fire Insurance Carrier  
or other authorities for approval of proposed  
installation when there is a possibility of exposure  
to combustible airborne materials or vapors.  
Some objects will catch fire or explode when  
placed close to heater.  
• Hang heater in accordance to the minimum sus-  
Failure to follow these instructions can result  
in death, injury or property damage.  
pension requirements on Page 16, Figure 14.  
• If the radiant tubes must pass through the building  
structure, be sure that adequate sleeving and fire  
stop is installed to prevent scorching and/or fire  
hazard.  
Clearances are the required distances that combusti-  
ble objects must be away from the heater to prevent  
serious fire hazards. Combustibles are materials that  
may catch on fire and include common items such as  
wood, paper, rubber, fabric, etc. Maintain clear-  
ances to combustibles at all times for safety.  
Clearances for all heater models are located on the  
burner of the heater and on Page 7, Figure 3 through  
Page 10, Figure 12 in this manual. Check the clear-  
ances on each burner for the model heater being  
installed to make sure the product is suitable for your  
application and the clearances are maintained. Read  
and follow the safety guidelines below:  
• Keep gasoline or other combustible materials  
including flammable objects, liquids, dust or  
vapors away from this heater or any other appli-  
ance.  
• The stated clearances to combustibles represents  
a surface temperature of 90° F (50°C) above room  
temperature. Building materials with a low heat tol-  
erance (such as plastics, vinyl siding, canvas, tri-  
ply, etc) may be subject to degradation at lower  
temperatures. It is the installer’s responsibility to  
assure that adjacent materials are protected from  
degradation.  
• Maintain clearances from heat sensitive  
equipment and workstations.  
• Maintain clearances from vehicles parked below  
the heater.  
6
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SECTION 3: CLEARANCES TO COMBUSTIBLES  
NOTE: 1. All dimensions are from the surfaces of all tubes, couplings and elbows.  
2. Clearances B, C and D can be reduced by 50% after 25' (7.5 m) of tubing downstream  
from where the burner and burner tube connect.  
FIGURE 3: STANDARD REFLECTOR  
(inches)  
(centimeters)  
Model  
HE-40  
A
6
6
6
6
6
6
8
B
27  
35  
38  
40  
46  
50  
52  
C
53  
63  
66  
71  
77  
80  
82  
D
27  
35  
38  
40  
46  
50  
52  
A
16  
16  
16  
16  
16  
16  
21  
B
C
D
69  
135  
161  
168  
181  
196  
204  
209  
69  
HE-60  
89  
89  
HE-80  
97  
97  
HE-100  
HE-125  
HE-150  
HE-175  
102  
117  
127  
133  
102  
117  
127  
133  
FIGURE 4: ONE SIDE REFLECTOR  
Model  
(inches)  
(centimeters)  
A
6
6
6
6
6
6
8
B
9
9
9
9
9
9
9
C
53  
63  
70  
77  
83  
86  
88  
D
44  
47  
54  
59  
65  
69  
73  
A
16  
16  
16  
16  
16  
16  
21  
B
23  
23  
23  
23  
23  
23  
23  
C
D
HE-40  
135  
161  
178  
196  
211  
219  
224  
112  
120  
138  
150  
166  
176  
186  
A
HE-60  
HE-80  
B
D
HE-100  
HE-125  
HE-150  
HE-175  
C
FIGURE 5: TWO SIDE REFLECTORS  
Model  
(inches)  
(centimeters)  
A
6
6
6
6
6
6
8
B
15  
23  
25  
27  
32  
35  
40  
C
53  
66  
72  
78  
84  
88  
91  
D
15  
23  
25  
27  
32  
35  
40  
A
16  
16  
16  
16  
16  
16  
21  
B
39  
59  
64  
69  
82  
89  
102  
C
D
39  
59  
64  
69  
82  
89  
102  
HE-40  
HE-60  
135  
168  
183  
199  
214  
224  
232  
A
HE-80  
B
D
HE-100  
HE-125  
HE-150  
HE-175  
C
7
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
NOTE: 1. All dimensions are from the surfaces of all tubes, couplings and elbows.  
2. Clearances B, C and D can be reduced by 50% after 25' (7.5 m) of tubing downstream  
from where the burner and burner tube connect.  
FIGURE 6: 45° TILT REFLECTOR  
Model  
(inches)  
(centimeters)  
A
8
B
8
8
8
8
8
8
8
C
51  
60  
66  
74  
78  
84  
85  
D
46  
54  
60  
64  
69  
74  
79  
A
21  
21  
21  
26  
26  
31  
31  
B
21  
21  
21  
21  
21  
21  
21  
C
D
HE-40  
HE-60  
130  
153  
168  
188  
199  
214  
216  
117  
138  
153  
163  
176  
188  
201  
8
HE-80  
8
HE-100  
HE-125  
HE-150  
HE-175  
10  
10  
12  
12  
FIGURE 7: U-TUBE, STANDARD REFLECTOR  
(inches)  
(centimeters)  
Model  
HE-40  
A
B
C
D
A
B
C
D
- UNAPPROVED -  
- UNAPPROVED -  
HE-60  
6
6
6
6
6
8
35  
38  
40  
46  
50  
54  
63  
69  
76  
79  
84  
87  
30  
37  
39  
43  
47  
51  
16  
16  
16  
16  
16  
21  
89  
97  
161  
176  
194  
201  
214  
221  
77  
94  
HE-80  
HE-100  
HE-125  
HE-150  
HE-175  
102  
117  
127  
138  
100  
110  
120  
130  
FIGURE 8: U-TUBE, 45°  
(inches)  
(centimeters)  
Model  
HE-40  
A
B
C
D
A
B
C
D
A
- UNAPPROVED -  
- UNAPPROVED -  
B
HE-60  
8
8
8
8
8
8
8
8
60  
66  
74  
78  
42  
46  
52  
61  
21  
21  
21  
21  
21  
21  
21  
21  
153  
168  
188  
199  
107  
117  
133  
155  
D
HE-80  
HE-100  
HE-125  
C
HE-150  
HE-175  
8
8
8
8
84  
85  
66  
70  
21  
21  
21  
21  
214  
216  
168  
178  
8
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SECTION 3: CLEARANCES TO COMBUSTIBLES  
NOTE: 1. All dimensions are from the surfaces of all tubes, couplings and elbows.  
2. Clearances B, C and D can be reduced by 50% after 25' (7.5 m) of tubing downstream  
from where the burner and burner tube connect.  
FIGURE 9: U-TUBE, OPPOSITE 45° REFLECTOR  
(inches)  
(centimeters)  
Model  
HE-40  
A
B
C
D
A
B
C
D
A
- UNAPPROVED -  
- UNAPPROVED -  
HE-60  
8
54  
60  
64  
70  
74  
76  
60  
66  
74  
78  
84  
85  
22  
22  
22  
22  
22  
22  
21  
21  
26  
26  
31  
31  
138  
153  
163  
178  
188  
194  
153  
168  
188  
199  
214  
216  
56  
56  
56  
56  
56  
56  
HE-80  
8
D
B
C
HE-100  
HE-125  
HE-150  
HE-175  
10  
10  
12  
12  
FIGURE 10: 2-FOOT DECO GRILLE AND PROTECTIVE GRILLE  
(inches)  
(centimeters)  
Model  
HE-40  
A
6
6
6
6
6
6
8
B
27  
35  
38  
40  
46  
50  
52  
C
53  
63  
66  
71  
77  
80  
82  
D
27  
35  
38  
40  
46  
50  
52  
A
16  
16  
16  
16  
16  
16  
21  
B
69  
C
D
69  
135  
161  
168  
181  
196  
204  
209  
A
HE-60  
89  
89  
HE-80  
97  
97  
HE-100  
HE-125  
HE-150  
HE-175  
102  
117  
127  
133  
102  
117  
127  
133  
C
B
D
FIGURE 11: LOWER CLEARANCE SHIELD*  
Model  
(inches)  
(centimeters)  
A
6
6
6
6
6
6
B
34  
39  
40  
50  
54  
55  
C
27  
33  
38  
44  
48  
50  
D
34  
39  
40  
50  
54  
55  
A
16  
16  
16  
16  
16  
16  
B
C
69  
D
HE-40  
87  
87  
A
HE-60  
HE-80  
100  
102  
127  
138  
140  
84  
100  
102  
127  
138  
140  
97  
B
D
HE-100  
HE-125  
HE-150  
HE-175  
112  
122  
127  
C
- UNAPPROVED -  
- UNAPPROVED -  
*When installed in the first 10' (3 m).  
9
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
NOTE: 1. All dimensions are from the surfaces of all tubes, couplings and elbows.  
2. Clearances B, C and D can be reduced by 50% after 25' (7.5 m) of tubing downstream  
from where the burner and burner tube connect.  
FIGURE 12: VENTING  
(inches)  
(centimeters)  
Model  
HE-40  
A
14  
14  
20  
20  
20  
20  
20  
E
F
A
36  
36  
51  
51  
51  
51  
51  
E
F
A
E
18  
18  
24  
24  
24  
18  
18  
18  
18  
18  
18  
18  
46  
46  
61  
61  
61  
46  
46  
46  
46  
46  
46  
46  
Unvented  
Vent  
HE-60  
Pipes  
HE-80  
Radiant Tubes  
HE-100  
HE-125  
HE-150  
HE-175  
Vented  
F
30  
30  
77  
77  
10  
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SECTION 4: NATIONAL STANDARDS AND APPLICABLE CODES  
SECTION 4: NATIONAL STANDARDS AND  
APPLICABLE CODES  
4.1 Gas Codes  
4.3 Public Garages  
The type of gas appearing on the nameplate  
must be the type of gas used. Installation must  
comply with national and local codes and  
requirements of the local gas company.  
Installation in garages must be in accordance  
with the following codes:  
United States: Refer to Standard for Parking  
Structures NFPA 88A - latest revision or the  
Code for Motor Fuel Dispensing Facilities and  
Repair Garages, NFPA 30A - latest revision.  
Canada: Refer to Natural Gas and Propane  
Installation Code CSA B149.1 - latest revision.  
United States: Refer to National Fuel Gas Code  
NFPA 54/ANSI Z223.1 - latest revision.  
Canada: Refer to Natural Gas and Propane  
Installation Code CSA B149.1 - latest revision.  
• Heaters must not be installed less than 8'  
(2.4 m) above the floor. Minimum clearances to  
combustibles must be maintained from vehicles  
parked below the heater.  
4.2 Aircraft Hangars  
Installation in aircraft hangars must be in  
accordance with the following codes:  
• When installed over hoists, minimum  
clearances to combustibles must be maintained  
from the upper most point of objects on the hoist.  
United States: Refer to Standard for Aircraft  
Hangars, NFPA 409 - latest revision.  
Canada: Refer to Natural Gas and Propane  
Installation Code CSA B149.1 - latest revision.  
4.4 Electrical  
In aircraft storage and servicing areas, heaters  
shall be installed at least 10' (3 m) above the  
upper surface of wings or of engine enclosures  
of the highest aircraft which may be housed in  
the hangar. The measurement shall be made  
from the wing or engine enclosure (whichever is  
higher from the floor) to the bottom of the heater.  
The heater must be electrically grounded in  
accordance with the following codes:  
®
United States: Refer to National Electrical Code ,  
NFPA 70 - latest revision. Wiring must conform to  
®
the most current National Electrical Code , local  
ordinances and any special diagrams furnished.  
Canada: Refer to Canadian Electrical Code,  
CSA C22.1 Part 1 - latest revision.  
• In shops, offices and other sections of aircraft  
hangars communicating with aircraft storage or  
servicing areas, heaters shall be installed not  
less than 8' (2.4 m) above the floor.  
4.5 Venting  
• Suspended or elevated heaters shall be so  
located in all spaces of aircraft hangars that they  
shall not be subject to injury by aircraft, cranes,  
movable scaffolding or other objects. Provisions  
shall be made to assure accessibility to  
suspended heaters for recurrent maintenance  
purposes.  
The venting must be installed in accordance with  
the requirements within this manual and the  
following codes:  
United States: Refer to National Fuel Gas Code  
NFPA 54/ANSI Z223.1 - latest revision.  
Canada: Refer to Natural Gas and Propane  
Installation Code CSA B149.1 - latest revision.  
4.6 High Altitude  
These heaters are approved for installations up  
to 2000' (610 m)(US), 4500' (1370 m)(Canada)  
without modification. Consult factory if US  
installation is above 2000' (610 m) or Canadian  
installation is above 4500' (1370 m).  
11  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
SECTION 5: MAJOR COMPONENTS  
FIGURE 13: Major Component Descriptions  
Reflector  
(Stainless Steel  
or Aluminum)  
Burner with Tube Gasket  
Must be installed with the  
flame observation  
Alternate  
window facing down.  
overlap as shown  
on overview and on Page  
19, Figure 17. Minimum  
overlap is 6" (16 cm).  
Vent Cap  
Tube  
Heat Treated  
Aluminized tube supplied  
in 10' (3 m) lengths.  
Burner Tube  
Supplied in 10'  
(3 m) lengths. Burner tube is  
always the first tube after the burner.  
Attach at flue end  
and air inlet with  
vent adapter,  
where required.  
Coupling Assembly  
with Lock  
Tube and Reflector Hanger  
with Clamp Package  
Position this hanger no more  
than 4" (10 cm) away from  
the burner.  
Reflector End Cap  
Punch out center  
section to  
accommodate tube.  
Tube and Reflector Hanger  
Suspend system from these  
hangers.  
Vent Adapter  
Reflector Support Strap &  
Wire Form  
Turbulator  
Turbulator must  
be installed in the last  
standard section of tube.  
Turbulator is not required on the  
HE-125/150/175. For installation  
Vinyl Coated Flex Gas  
Line with Shut Off Cock  
12  
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SECTION 5: MAJOR COMPONENTS  
5.1 Standard Parts List  
Table 1: Contents of Heater Burner Carton  
Part No.  
Description  
HE-40  
HE-60  
HE-80  
HE-100  
HE-125  
HE-150  
HE-175  
032XXXXX Burner Assembly (Rate and Fuel Varies)  
02568200 Gasket (Burner to Burner Tube)  
132100NA Installation, Operation and Service Manual  
94273914 Hex Head Bolts 5/16-18 Rolok  
96411600 Split Lock washer  
1
1
1
4
4
1
2
1
1
2
1
1
1
1
4
4
1
2
1
1
4
-
1
1
1
4
4
1
2
1
1
4
-
1
1
1
4
4
1
2
1
1
2
-
1
1
1
4
4
1
2
1
-
1
1
1
4
4
1
2
1
-
1
1
1
4
4
1
2
1
-
91221100 Nipple 1/2" NPT x 4" Galv.  
91317300 1/4” Quick Disconnect (Wire)  
*91412204 Vinyl Coated Flexible Gas Connector Assembly - 3/4" NPT  
03051503 Turbulator Adapter  
03051504 Turbulator Aluminized Steel  
03051505 Turbulator Stainless Steel  
-
-
-
-
-
-
*Canadian Models: Rubber (Type 1) Gas Hoses available as an accessory. See Page 43, Section 9  
.
Table 2: Contents of Core and Extension Packages  
Core Packages  
Extension Packages  
Aluminized with  
Aluminum  
Aluminized with  
Stainless Steel  
Reflector  
Aluminized with  
Aluminum  
Aluminized with  
Stainless Steel  
Reflector  
Reflector  
Reflector  
Part No.  
Description  
10' 20' 30' 40' 10' 20' 30' 40' 10' 20' 30' 40' 10' 20' 30' 40'  
(3 m) (6 m) (9 m) (12 m) (3 m)  
(6 m)  
(9 m) (12 m) (3 m) (6 m) (9 m) (1 2m)  
(3 m)  
(6 m)  
(9 m)  
(12 m)  
91409408 Tube, HT Aluminized, 10' (3 m)  
-
-
1
-
2
1
3
1
-
-
1
-
2
1
3
1
1
-
2
-
3
-
4
-
1
-
2
-
3
-
4
-
®
03051101 Burner Tube, ALUMI-THERM Steel,  
10' (3 m)  
®
03051601 Burner Tube, HT ALUMI-THERM  
1
1
-
-
1
1
-
-
-
-
-
-
-
-
-
-
Steel, 10' (3 m)  
01312700 Coupling Assembly  
02750303 Standard Reflector, 8' (3.5 m)  
027503SS* Stainless Steel Reflector, 8' (3.5 m)  
02750800 End Cap  
-
2
-
1
3
-
2
4
-
3
6
-
-
-
1
-
2
-
3
-
1
2
-
2
3
-
3
4
-
4
6
-
1
-
2
-
3
-
4
-
2
-
3
-
4
-
6
-
2
-
3
-
4
-
6
-
2
-
2
-
2
-
2
-
-
-
-
-
027508SH* Stainless Steel End Cap with Hole  
03090100 Tube and Reflector Hanger  
91907302 S-Hook  
2
2
2
2
2
3
3
4
2
4
4
5
2
5
5
7
-
-
-
-
-
-
-
-
2
2
1
3
3
2
4
4
3
5
5
5
1
1
2
2
2
3
3
3
4
4
4
6
1
1
2
2
2
3
3
3
4
4
4
6
03050010 Reflector Support Package  
(Strap, Wire Form, Screws)  
91107720 U-Clip Package  
90502700 Vent Adapter  
01318901 Tube Clamp Package  
Part Number  
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
1
1
2
1
1
2
1
1
2
1
-
1
-
1
-
1
-
1
-
1
-
1
-
1
-
-
-
-
-
-
-
-
-
* Optional with the aluminized core package.  
13  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
Table 3: Component Package Guide  
Core and Extension Packages  
Model  
Tubing Length  
Aluminized  
Stainless Steel  
CP10ALUMSS  
HE-40  
HE-60  
10' (3 m)  
20' (6 m)  
20' (6 m)  
30' (9 m)  
40' (12 m)  
50' (15 m)  
60' (18 m)  
CP10ALUM  
CP20ALUM  
CP20ALUMSS  
HE-80  
CP20ALUM  
CP20ALUMSS  
HE-100  
HE-125  
HE-150  
HE-175  
CP30ALUM  
CP30ALUMSS  
CP40ALUM  
CP40ALUMSS  
CP30ALUM + EXP20ALUM  
CP30ALUM + EXP30ALUM  
CP30ALUMSS+ EXP20ALUMSS  
CP30ALUMSS + EXP30ALUMSS  
Table 4: Accessories Package (03200001)  
Part No.  
Description  
Quantity  
90502300 4" Metalbestos Vent Cap  
90502700 Vent Adapter  
2
1
Additional tubing length may be added to heater. Tubing must be heat-treated, aluminized or porcelain  
coated. Any additional tubing lengths are considered as vent length for length determination. Maximum  
venting length for minimum heater length is 45' (13.7 m) total.  
14  
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SECTION 6: HEATER INSTALLATION  
SECTION 6: HEATER INSTALLATION  
Expansion and contraction of the tube dictates that  
the minimum suspension lengths in the table on  
Page 16, Figure 14 be maintained.  
WARNING  
Severe Injury Hazard  
Secure burner to burner tube with bolts and  
lockwashers.  
Hang heater with materials with a minimum  
working load of 75 lbs (33 kg).  
Failure to follow these instructions can result  
in death, injury or property damage.  
WARNING  
Cut/Pinch Hazard  
Wear protective gear during installation,  
operation and service.  
Edges are sharp.  
Failure to follow these instructions can result  
in injury.  
To ensure your safety, and comply with the terms of  
the warranty, all units must be installed in accor-  
dance with these instructions.  
The gas or the electrical supply lines must not be  
used to support the heater.  
Do not locate the gas or electric supply lines directly  
over the path of the flue products from the heater.  
The heater must be installed in a location that is  
readily accessible for servicing.  
The heaters must be installed in accordance with  
clearances to combustibles as indicated on the rating  
plate and in this instruction manual.  
The minimum and maximum gas inlet pressures  
must be maintained as indicated on the rating plate.  
Typical installation configurations are shown in  
15  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
FIGURE 14: Critical Hanger Placement (Indoor Installation)  
Typical Suspension Details  
Beam Clamp  
Concrete Beam  
Wood Beam  
Locknut  
Anchor  
Screw Hook  
3/8"  
Chain Size  
3/16"  
Minimum  
Washers  
Rod 3/8"  
24" min.*  
(61 cm)  
“X”*  
S-hooks  
Turnbuckle  
Not Included  
* Allows for thermal expansion of system  
S-hooks  
Hanger  
Side View  
Hanger  
Reflector  
Must Be Within 4" (10 cm)  
Front View  
45° Angle  
Minimum  
“X” Length  
12' (30 cm)  
18' (46 cm)  
24' (61 cm)  
Run Length  
Typical Expansion  
Description  
S-Hook  
Tube/Reflector Hanger  
Part Number  
91907302  
03090100  
10' - 50' (3 m-15 m)  
51' - 60' (15.5 m-18 m)  
61' - 70' (18.5 m-21 m)  
1" (3 cm)  
2" (5 cm)  
3" (8 cm)  
16  
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SECTION 6: HEATER INSTALLATION  
6.1 Outdoor Mounting  
may be parked within the clearances to  
combustibles.  
The heater is meant for stationary mounting in all sit-  
uations and should not be suspended from any struc- The bottom of the combustion air inlet shall not be  
ture which may become mobile or from any organic less than 12" (30 cm) above a surface which could  
structures such as trees. Clearances to combustibles support snow, ice, or debris. See Page 17, Figure 15.  
must be maintained in all cases; do not install heat-  
ers in a location such as a parking area, where a  
vehicle with a painted or non-metallic uppersurface,  
FIGURE 15: Critical Hanger Placement (Outdoor Installation)  
Typical Outdoor Suspension Details  
I-Beam  
Unistrut  
Beam Clamp  
24" (60 cm)  
Minimum  
Locknut  
Fully Closed  
Turnbuckle  
(Not Included)  
Angle Iron or  
Metal Channel  
Spring clip or other closed device capable  
of supporting at least 75 lbs (33 kg).  
Eyebolt  
17  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
FIGURE 16: Linear Heater Assembly Overview  
*
18  
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SECTION 6: HEATER INSTALLATION  
FIGURE 17: Linear Heater Layout Overview  
b
c
LEGEND  
g
d
Burner  
Reflector  
Tube  
f
HE-40  
10' (3 m) Tube Length  
Tube/Reflector  
Hanger  
b
c
Coupling  
Assembly  
g
d
e
Vent Adapter  
a = 14" (36 cm)  
reflector width (not shown)  
f
HE-60  
HE-80  
20' (6 m) Tube Length  
b = 2" (5 cm)  
end cap to burner  
c = 2" (5 cm)  
end cap to hanger  
b
c
g
d
e
e
d = 7'6" (2.3 m)  
distance from first hanger  
to second hanger  
e = 10' (3 m)  
distance between hangers  
f
f = 9.5" (24 cm)  
burner height  
30' (9 m) Tube Length  
HE-100  
g = 17.5" (44 cm)  
burner length  
b
c
g
d
e
e
e
f
40' (12 m) Tube Length  
HE-125  
b
c
g
d
e
e
e
e
f
HE-150  
50' (15 m) Tube Length  
b
c
g
d
e
e
e
e
e
f
60' (18 m) Tube Length  
HE-175  
19  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
Step 6.2 Burner Tube Installation  
Hanging hardware shown is for indoor  
installation only. See Page 17, Figure 15  
for outdoor suspension details.  
NOTE:  
Tubing requires a downward  
slope of 1/2" (1.3 cm)  
per 20' (6 m) away  
from burner.  
Offset mounting  
hole must be  
to the top.  
.
S-hook  
Hanger  
Burner Tube  
Weld seam  
must be to the  
bottom of the tube.  
7' 6" ± 1'  
(229 cm ± 25 cm)  
Description  
Burner Tube  
S-Hook  
Part Number  
03051XXX  
91907302  
Tube/Reflector Hanger  
03090100  
Step 6.3 Tube Clamp Package Installation  
Hanging hardware shown is for indoor instal-  
lation only. See Page 17, Figure 15 for out-  
door suspension details.  
Bolt  
Tube Clamp  
Flat  
Washer  
Nut  
(Torque 120 in/lb  
13.56 Nm)  
Description  
Tube Clamp Package  
Tube Clamp  
Bolt  
Flat Washer  
Nut  
Part Number  
01318901  
01396801  
97113940  
95211600  
92113900  
20  
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SECTION 6: HEATER INSTALLATION  
Step 6.4 Coupling and Tube Assembly  
Close coupling  
Awith tab  
Start Slide bar/Coupling Lock  
B onto coupling  
Tab  
Slide Bar/Coupling Lock  
Wide End  
Coupling  
Open  
3" (8 cm) to  
4" (10 cm)  
Closed  
Insert tubes into coupling  
Tighten coupling to join tubes  
C
D
Slide Bar/Coupling Lock  
Coupling  
Orient coupling so that  
the impact block is in the  
2:00 or 10:00 o’clock  
positions.  
Tube  
Tube  
Description  
Coupling  
Part Number  
01329600  
Tube  
Slide bar/Coupling Lock  
Tube  
01329700  
91409XXX  
Step 6.4.1 Coupling and Tube Assembly (Continued)  
Tighten slide bar as shown below  
Drive slide bar until tight.  
End of slide bar should be  
within tolerance listed below.  
± 2" (5 cm)  
Correct slide bar  
dimensions  
Incorrect slide bar  
position  
• Repeat Step 6.4 A - D until all tubes are assembled. See Page 22, Section 6.4.2.  
21  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
Step 6.4.2 Coupling and Tube Assembly (Continued)  
Model  
HE-40  
HE-60  
HE-80  
HE-100  
HE-125  
HE-150  
HE-175  
Tube Length  
10' (3 m)  
20' (6 m)  
20' (6 m)  
30' (9 m)  
40' (12 m)  
50' (15 m)  
60' (18 m)  
7' 6" 1'  
(2.3 m .25 m)  
10' 1'  
(3 m .25 m)  
Hanging hardware shown  
is for indoor installation  
15 for outdoor suspension  
details.  
Total Overall  
Tube Length  
Step 6.5 Turbulator Installation  
Turbulator must be installed in  
the last standard section of  
tube. Turbulator is not required  
on the HE-125/150/175.  
Turbulator Installation  
Model  
HE-40  
HE-60  
HE-80  
HE-100  
HE-125  
HE-150  
HE-175  
Tube Section  
1st 10' Section  
2nd 10' Section  
2nd 10' Section  
3rd 10' Section  
N/A  
Turbulator  
Section  
Turbulator  
Adapter  
Tab  
N/A  
N/A  
Turbulator Section  
(stainless) used in HE-40  
heaters must be in the section of  
tube nearest to the burner.  
Pull String  
Fold tab around outside  
of tube nearest to the vent to hold turbulator  
in place.  
Description  
Part Number  
Turbulator Adapter  
Turbulator Section  
Turbulator Section (Stainless)  
Tube  
03051503  
03051504  
03051505  
91409XXX  
22  
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SECTION 6: HEATER INSTALLATION  
Step 6.6 Reflector Installation  
WARNING  
Fire Hazard  
Support reflector with reflector hanger  
and support strap.  
Reflector must not touch tube.  
Failure to follow these instructions can result  
in death, injury or property damage.  
NOTE: All tube surfaces must be covered  
by a reflector, except for a U-Tube.  
Hanging hardware shown is for indoor  
installation only. See Page 17, Figure 15  
for outdoor suspension details.  
Hanger  
Burner Tube  
Reflector  
Description  
Tube/Reflector Hanger  
Burner Tube  
Part Number  
03090100  
03051XXX  
02750303  
Reflector  
23  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
Step 6.6.1 Reflector, U-Clip and Reflector Support Installation  
The pictorial drawings of the heater construction in  
tor supports and U-clips depends on the individual  
Section 6 are schematic only and provide a general installation. Use either pop rivets or sheet metal  
guideline of where hangers, reflector supports and U- screws instead of u-clips when installing end caps  
clips are to be installed.  
and joint pieces in areas where impact and high wind  
may be a factor. The following rules must be  
observed.  
To ensure proper expansion and contraction move-  
ment of the reflectors, a combination of U-clips and  
reflector supports are used. The positioning of reflec-  
Hanging hardware shown is for indoor installation only. See Page 17, Figure 15 for outdoor suspension details.  
1. The first reflector after the burner must be affixed in  
the middle of the reflector with a reflector support and  
tight screws.  
Tight  
Sheet Metal  
Screw  
Wire Form  
Reflector  
End Cap  
First Reflector  
Reflector Support  
Strap  
U-clips  
2 B  
Slip Overlap  
Overlap must be a  
minimum of " (16 cm).  
6"  
(16 cm)  
Reflector  
Reflector  
Support  
6
2. The overlap at the first and second reflector is a slip overlap.  
Thereafter, every third reflector joint is a slip overlap. A slip  
overlap is achieved by either:  
Loose screws  
loosened 1/16"  
(.16 cm) to allow  
slippage.  
a.) both reflectors lay inside a hanger.  
(No reflector support needed.)  
b.) using a reflector support with  
loose screws at the reflector  
2 A  
Slip Overlap  
overlap.  
3. The remaining reflector overlaps require a non-slip  
overlap connection. To affix the reflectors together in  
a non-slip overlap either:  
3 A  
Non-Slip Overlap  
a.) use reflector support and tight screws.  
b.) if both reflectors lay inside a hanger, u-clips or  
sheet metal screws may be used.  
Reflector  
This section of three reflectors joined together must  
be affixed to the tube with at least one reflector support  
with tight screws.  
Tight  
Screws  
3 B  
Non-Slip Overlap  
Description  
Part Number  
03050010  
91908004  
03050000  
94320812  
91107720  
027508XX  
Reflector Support Package  
Wire Form  
U-clip  
Reflector Support Strap  
Screw #8 x 3/4  
(2 Clips per  
Non-slip Overlap  
Inside a Hanger)  
U-Clip Package  
Reflector End Cap  
24  
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SECTION 6: HEATER INSTALLATION  
Step 6.7 Burner Installation  
Hanging hardware shown is for indoor instal-  
lation only. See Page 17, Figure 15 for out-  
door suspension details.  
Gasket  
S-hook  
Burner Tube  
Burner  
Lock  
Washer  
Bolt  
(Torque 120 in/lb  
13.56 Nm)  
Description  
Bolt  
Burner  
Lock Washer  
Gasket  
Part Number  
94273914  
032XXXXX  
96411600  
02568200  
25  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
SECTION 7: OPTIONAL HEATER ACCESSORIES  
WARNING  
Cut/Pinch Hazard  
Wear protective gear during installation,  
operation and service.  
Edges are sharp.  
Failure to follow these instructions can result  
in injury.  
7.1 U-Tube Configuration  
Heaters (except HE-40) are approved for optional U-  
Tube configurations.  
The U-Tube may be installed in either a standard  
horizontal position, a 45° position or in an  
opposite 45° position as shown on Page 8, Figure 7  
through Figure 9. When using a U-Tube  
configuration, the following additional rules must be  
adhered to:  
• A minimum of 10' (3 m) on HE-60/80 and a  
minimum of 15' (4.5 m) on HE-100/125/150/175 is  
required between the burner and the U-Tube.  
• The correct turbulator (See Page 22, Figure 6.5)  
must be installed in the last standard section of  
tube.  
• The burner must never be operated in a tilted  
position.  
• The heater must be properly supported at all  
locations. See Page 28, Figure 19.  
26  
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SECTION 7: OPTIONAL HEATER ACCESSORIES  
FIGURE 18: U-Tube Heater Assembly Overview  
U-tube  
Support Bracket  
Reflector  
Support  
Vent  
Cap  
Vent  
Adapter  
Burner  
Vent  
Cap  
*
Turbulator  
(With Select  
Models)  
Reflector  
Tube Clamp  
Package  
Tube  
Burner  
Tube  
U-tube, Standard  
Couplings  
1
2
U-clips  
Reflector  
End Caps  
*
U-tube, Full 45°  
*
Tight U-bolt  
Loose U-bolt  
1
2
4" (10 cm) U-bolt,  
4" (10 cm) U-bolt,  
2
secured to burner tube  
with 1/4" (6 mm)  
lockwashers and  
1/4"-20 hex nuts  
secured to bracket with  
1/4" (6 mm) lockwashers  
and 1/4"-20 hex nuts on  
top and bottom to  
allow for tube expansion  
and contraction  
U-tube  
18" (45.7 cm)  
Center to Center  
1
*Additional tube clamp package  
U-tube, Opposite 45°  
U-bolt  
comes with stainless steel tube  
packages and stainless steel  
u-tube packages.  
Nut  
Lock Washer  
Lock Washer  
Nut  
1
2
Mounting hardware shown is for indoor installation only.  
See Page 17, Figure 15 for outdoor suspension details.  
27  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
FIGURE 19: U-Tube heater Layout Overview  
28  
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SECTION 7: OPTIONAL HEATER ACCESSORIES  
7. 2 E l b o w Pa c k a ge Configuration  
Step 7.2.1 Elbow Installation  
Tube  
Coupling  
Minimum Distance Required Between  
Burner and Elbow  
Model  
HE-40  
HE-60  
HE-80  
HE-100  
HE-125  
HE-150  
HE-175  
MinimumDistance  
-
Description  
Elbow Package  
90° Elbow  
Part Number  
02718702  
01335801  
01312700  
02750800  
02750900  
91107720  
10' (3 m)  
10' (3 m)  
15' (4.5 m)  
15' (4.5 m)  
15' (4.5 m)  
15' (4.5 m)  
90° Elbow  
Coupling  
Reflector End Cap  
Reflector Joint Piece  
U-Clip Package  
Step 7.2.2 Elbow Installation  
Tube  
Coupling  
Step 7.2.3 Reflector Joint Installation  
29  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
Step 7.2.4 Reflector Joint Installation  
Step 7.2.5 Reflector Joint Detail  
FIGURE 20: Reflector Joint Detail  
30  
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SECTION 7: OPTIONAL HEATER ACCESSORIES  
7.3 Reflector Side Extension (Not For Outdoor Use)  
Step 7.3.1 Bracket Installation  
Tube  
Reflector  
Tube and Reflector Hanger  
Reflector Support  
Reflector Side  
Extension Bracket  
(2 per Reflector)  
Use additional supports  
in high air movement  
applications.  
Description  
Part Number  
02712700  
01368000  
02751200  
94118106  
Reflector Side Extension Package  
Reflector Side Extension  
Retainer Clips  
Sheet Metal Screws  
Order Separately  
Reflector Side Extension  
01329910  
Step 7.3.2 Side Reflector Installation  
#8 x 3/8 (3.9 x 9.5 mm) Sheet Metal Screw  
Cut relief notches for  
supports and hangers.  
Retainer Clip  
(2 per Side)  
Reflector Side Extension  
31  
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Description  
Aluminium Grille 2' x 4' (.6m x 1.2m)  
Part Number  
91407000  
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SECTION 7: OPTIONAL HEATER ACCESSORIES  
Step 7.5.2 Frame Shield Installation  
Description  
Deco Grille Shield  
Part Number  
01365900  
Step 7.5.3 Reflector Side Extension Installation for Decorative Grilles  
Distance "A"  
Extension  
Part No.  
Minimum  
Maximum  
6" (15 cm)  
10" (26 cm)  
14" (37 cm)  
Width  
2" (4 cm)  
6" (15 cm)  
10" (26 cm)  
01370408  
01370412  
01370416  
8" (20 cm)  
12" (30 cm)  
16" (40 cm)  
Description  
Part Number  
Reflector Side Extension  
01370412  
33  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
7.6 Protective Grille Installation (Not For Outdoor Use)  
Step 7.6.1 Silicone Cap Installation  
Silicone Cap  
Description  
Grille Section  
Grille End Cap  
Silicone Cap  
Part Number  
08050001  
08050002  
Grille  
Finger  
91915951-6P  
Step 7.6.2 Grille End Cap Installation  
B
D
A
Grille  
Grille End Cap  
C
Bend up 90°.  
Pull outward.  
Step 7.6.3 Grille Installation  
Reflector  
40"  
(101 cm)  
Final Grille  
Section  
Grille  
Grille  
End Cap  
34  
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SECTION8:VENTING  
SECTION 8: VENTING  
FIGURE 21: Outdoor Vent Cap Installation  
WARNING  
Carbon Monoxide Hazard  
Heaters installed unvented must be interlocked  
with sufficient building exhaust.  
Heaters must be installed according to the  
installation manual.  
Apply  
Silicone  
Sealant  
Vent Cap  
Burner  
Failure to follow these instructions can result  
in death or injury.  
For outdoor installations, vent caps must be installed  
at inlet and flue end. (See Page 37, Section 8.7).  
Any portion of vent pipe passing through a  
combustible wall must have an approved thimble  
to conform with the above listed codes.  
WARNING  
Vent pipe must be sloped downward away from the  
burner 1/2'' (1 cm) for every 20' (6 m).  
The heater may be individually vented or common  
vented. When venting horizontally, a maximum of two  
heaters can be commonly vented. See Page 39,  
Section 8.10. When venting vertically, a maximum of  
four heaters can be commonly vented. See Page 40,  
Cut/Pinch Hazard  
Wear protective gear during installation,  
operation and service.  
Edges are sharp.  
The heater may also be installed unvented in certain  
circumstances according to building ventilation  
codes. Refer to the above codes and Page 36,  
Section 8.2 for further information. Unvented  
operation also requires compliance with the  
clearances to combustibles given on Page 10, Figure  
12.  
Failure to follow these instructions can result  
in injury.  
8.1 General Venting Requirements  
This heater must be vented in accordance with the  
rules contained in this manual and with the following  
national codes and any state, provincial or local  
codes which may apply:  
The bottom of the vent or air intake terminal shall not  
be located less than 1' (.3 m) above grade level.  
The vent shall not terminate less than 7' (2.1 m)  
above grade where located adjacent to public  
walkways.  
United States: Refer to National Fuel Gas Code  
NFPA 54/ANSI Z223.1 - latest revision.  
Vent terminal must be installed at a height sufficient  
to prevent blockage by snow, and building materials  
protected from degradation by flue gases.  
Canada: Refer to Natural Gas and Propane  
Installation Code CSA B149.1 - latest revision.  
Exhaust end of heater will accept a 4'' (10 cm) vent  
pipe using the vent adapter (P/N 90502700). To  
prevent leakage of condensation, install the vent  
adapter with the seam on top and seal the joint using  
a high temperature silicone sealant.  
Secure all joints with #8 x 3/8 sheet metal screws.  
Seal all joints with high temperature silicone sealant.  
Vent terminal must be beyond any combustible  
overhang.  
All vent joints should be sealed using suitable  
product such as General Electric RTV106 or  
Permatex Form-a-Gasket red high temperature  
silicone adhesive sealant.  
35  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
8.1.1 United States Requirements  
FIGURE 22: Tube Termination  
Vent must terminate at least 3' (.9 m) above any  
forced air inlet located within 10' (3.1 m).  
Vent must terminate at least 4' (1.2 m) below, 4'  
(1.2 m) horizontally from, or 1' (.3 m) above any door,  
operable window, or gravity air inlet into any building.  
8.1.2 Canadian Requirements  
The vent shall not terminate within 6' (1.8 m) of a  
mechanical air supply inlet to any building.  
8.6 Length Requirements  
The maximum vent length allowed is 45' (13.7 m).  
The maximum outside air supply duct length allowed  
is 45' (13.7 m).  
The vent shall not terminate within 3' (.9 m) of a  
window or door that can be opened in any building,  
any non-mechanical air supply inlet to any building,  
or of the combustion air inlet of any other appliance.  
The total vent length, plus outside air duct length,  
plus any extensions to minimum heat exchanger  
lengths, cannot exceed 65' (19.8 m).  
8.2 Unvented Operation  
Sufficient ventilation must be provided in the amount  
of 4 cfm per 1000 Btu/h firing rate (United States); 3  
cfm per 1000 Btu/h firing rate (Canada).  
Vent length should be limited to less than 20' (6 m). If  
using vent lengths greater than 20' (6 m),  
condensation will form in the vent pipe. Insulation  
and additional sealing measures (high temperature  
silicone at all seams) are required. Optional heat  
exchanger beyond minimum lengths is considered as  
vent length for length determination.  
Use of optional outside combustion air is not  
recommended with unvented heaters.  
If exhaust fans are used to supply ventilation air, an  
interlock switch must be used to prevent the heater  
from coming on when the fans are off. This may be  
done using a pressure switch.  
Subtract 15' (4.6 m) of maximum allowed vent or duct  
length per vent elbow if more than two are used.  
8.3 Horizontal Venting  
In noncombustible walls only, vent terminal  
(P/N 02537801-1P) may be used.  
For 4'' (10 cm) vents in either combustible or  
noncombustible walls, use Tjernlund VH1-4 (P/N  
90502100) or equivalent, insulated vent terminal.  
Follow the manufacturer's instructions for proper  
installation.  
For 6'' (15 cm) common vents in either combustible  
or noncombustible walls, use Tjernlund VH1-6 (P/N  
90502101) or equivalent, insulated vent terminal.  
Follow the manufacturer's instructions for proper  
installation.  
8.4 Vertical Venting  
For 4'' (10 cm), an approved vent cap  
(P/N 90502300) must be used.  
For 6'' (15 cm) common vent, an approved vent cap  
(P/N 90502302) must be used.  
For common vertical venting of more than two  
A vent shall not extend less than 2' (.6m) above the  
highest point where it passes through a flat roof of a  
building.  
8.5 Unvented Operation Tube Termination  
Turndown type vent terminal with a screen must be  
installed at the exhaust end of the tube. Vent terminal  
design shall not incorporate backdraft flap.  
36  
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SECTION8:VENTING  
8.7 Venting Options  
Indoor Harsh/Corrosive Environments  
4" (10 cm)  
Fresh  
Single  
Air In  
Wall Pipe  
Burner Tube  
Burner  
Vent Out  
Vent Adapter  
Vent  
Cap  
Vent Terminal  
Indoor Vented and Unvented  
Burner Tube  
Vent  
Cap  
Burner  
Vent Out  
Vent Adapter  
Vent Terminal  
Burner Tube  
Vent Terminal  
Burner  
Vent Adapter  
Outdoor  
Fresh  
Air In  
Burner Tube  
Vent  
Cap  
Burner  
Vent Adapter  
(seam down)  
Vent  
Cap  
37  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
8.8 Horizontal Ventilation 4" (10 cm) Pipe  
Description  
Vent Terminal (Comb. Wall)  
Vent Terminal  
Part Number  
90502100  
02537801-XX  
90502300  
Vent Cap 4" (10 cm)  
8.9 Vertical Ventilation 4" (10 cm) Pipe  
Description  
Part Number  
Vent Cap 4" (10 cm)  
90502300  
38  
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SECTION8:VENTING  
8.10 Common Sidewall Venting  
TOP VIEW  
Vent Terminal  
Tjernlund VH1-6 or Equivalent  
Outside Wall  
Sweeping 'T'  
Connection  
6" (15 cm) Single Wall Pipe  
Vent Adapter  
Vent Adapter  
4" (10 cm) Single Wall Pipe  
Vent Terminal  
Tjernlund VH1-6 or Equivalent  
Outside Wall  
6" (15 cm) Single Wall Pipe  
Vent Adapter  
Sweeping 'Y'  
Connection  
4" (10 cm) Single Wall Pipe  
4" (10 cm) Single Wall Pipe  
Description  
Vent Terminal 6" (15 cm)  
Part Number  
90502101  
Vent Adapter  
Requirements:  
• Maximum of two heaters can be commonly  
vented through a side wall.  
• Heaters must be of the same BTU output.  
• Heaters must be controlled by a common  
thermostat.  
39  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
8.11 Common Vertical Venting  
Requirements:  
• Maximum of four heaters can be commonly vented  
through the roof.  
• Heaters must be of the same BTU output.  
• Heaters must be controlled by a common  
thermostat.  
• Connections to a common stack must be posi-  
tioned to avoid direct opposition between streams  
of combustion gases.  
8.12 Outside Combustion Air Supply  
IMPORTANT: If the building has a slight negative  
40  
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SECTION8:VENTING  
pressure or corrosive contaminants, such as  
halogenated hydrocarbons, are present in the air, an  
outside combustion air supply to the heater is  
required. Seal all combustion air pipe joints.  
8.12.1 Length Requirements  
Follow the constraints listed on Page 36, Section 8.6.  
Use of optional outside combustion air is not  
recommended with unvented heaters.  
The air supply duct may have to be insulated to  
prevent condensation on the outer surface. The  
outside air terminal must not be more than 1' (31 cm)  
above the vent terminal.  
8.12.2 Vertical Outside Air Supply for Single Heater Installation  
Description  
Part Number  
Vent Cap 4" (10 cm)  
90502300  
8.12.3 Horizontal Outside Air Supply for Single Heater Installation  
4" (10 cm)  
Single Wall Pipe  
Vent Cap  
Flex Hose  
(Recommended)  
Burner  
Band Clamp  
(Recommended)  
Description  
Part Number  
Vent Cap 4" (10 cm)  
90502300  
41  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
8.12.4 Vertical Outside Air Supply for Double Heater Installation  
Vent Cap  
Roof  
6" (15 cm) Single Wall Pipe  
Sweeping 'T'  
Connection  
Flex Hose  
(Recommended)  
Burner  
Burner  
4" (10 cm)  
Single Wall Pipe  
Flex Hose  
(Recommended)  
Band Clamp  
(Recommended)  
Requirements:  
• Heaters must be controlled by a common thermostat.  
8.12.5 Horizontal Outside Air Supply for Double Heater Installation  
6" (15 cm) Single Wall Pipe  
Flex Hose  
(Recommended)  
Vent Cap  
Burner  
Sweeping 'Y'  
Connection  
4" (10 cm) Single Wall Pipe  
(Seal All Joints)  
Burner  
Band Clamp  
(Recommended)  
Description  
Vent Cap 6" (15 cm)  
Part Number  
90502302  
Requirements:  
• Heaters must be controlled by a common thermostat.  
42  
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SECTION 9: GAS PIPING  
SECTION 9: GAS PIPING  
There is an expansion of the tube with each firing  
cycle, this will cause the burner to move with respect  
to the gas line. This can cause a gas leak resulting in  
an unsafe condition if the gas connection is not made  
strictly in accordance with Figure 23.  
WARNING  
Meter and service must be large enough to handle all  
the burners being installed plus any other connected  
load. The gas line which feeds the system must be  
large enough to supply the required gas with a maxi-  
mum pressure drop of 1/2" wc. When gas piping is  
not included in the layout drawing, the local gas sup-  
plier will usually help in planning the gas piping.  
Fire Hazard  
Tighten gas hose fittings to connect gas  
supply according to Figure 23.  
Gas lines must meet applicable codes:  
United States: The Flexible Stainless Steel Gas  
Hose (US models) supplied with the heater is certi-  
fied per the Standard for Connectors for Gas Appli-  
ances, ANSI Z21.24/CSA 6.10 - latest revision.  
Canada: The Rubber Type 1 Gas Hose (Canadian  
models) optional with the heater is certified as being  
in compliance with the Standard for Elastomeric  
Composite Hose and Hose Couplings for Conducting  
Propane and Natural Gas, CAN/CGA 8.1 - Latest  
revision.  
Gas hose can crack when twisted.  
Gas hose moves during normal operation.  
Use only 36" (91 cm) long connector of 1/2" or  
3/4" nominal ID.  
Connector supplied with heater for U.S.  
models (not with Canadian models).  
Failure to follow these instructions can result  
in death, injury or property damage.  
• Check the pipe and tubing ends for leaks  
before placing heating equipment into ser-  
vice. When checking for gas leaks, use a soap  
and water solution; never use an open flame.  
WARNING  
Explosion Hazard  
Leak test all components of gas piping  
before operation.  
Gas can leak if piping is not installed  
properly.  
Do not high pressure test gas piping with  
heater connected.  
Failure to follow these instructions can result  
in death, injury or property damage.  
Install the gas hose as shown in Figure 23. The gas  
hose accommodates expansion of the heating sys-  
tem and allows for easy installation and service of  
the burner. Before connecting the burners to the sup-  
ply system, verify that all high pressure testing of the  
gas piping has been completed.  
43  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
FIGURE 23: Gas Connection with Flexible Gas Hose  
CAUTION  
Product Damage Hazard  
Hold gas nipple securely with pipe wrench  
when attaching gas hose.  
Failure to follow these instructions can result  
in product damage.  
3" (8 cm)  
max. displacement  
12"  
(30 cm)  
Side View  
Heater Movement  
INCORRECT POSITIONS (WRONG INSTALLATION)  
Heater Movement  
Heater Movement  
Heater Movement  
Heater Movement  
Description  
Part Number  
91412204  
91412207  
3/4" Flexible Stainless Steel Gas Hose (US Models)  
3/4" Rubber Type 1 Gas Hose (Canadian Models)  
44  
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SECTION10:WIRING  
SECTION 10: WIRING  
Management System. Section 10.1 below illustrates  
the connection for heaters controlled by a line voltage  
thermostat. NOTE: In order to use line voltage ther-  
mostats, the low voltage terminal located at the back  
of each burner must be connected as shown in the  
detail. For a single heater on a low voltage thermo-  
stat, See Section 10.2 below. To control multiple  
heaters on one low voltage thermostat, See Page 46,  
Section 10.3. NOTE: In order to control multiple heat-  
ers on one low voltage thermostat, the low voltage  
terminals on each heater must be connected as  
shown in detail. Heaters must be grounded in accor-  
dance with applicable codes: United States: refer to  
DANGER  
Electrical Shock Hazard  
Disconnect electric before service.  
Heater must be properly grounded.  
®
National Electrical Code ANSI/NFPA 70 - latest revi-  
sion Canada: refer to Canadian Electrical Code CSA  
C22.1 Part I - latest revision.  
Failure to follow these instructions can result  
in death or electrical shock.  
If any of the original internal wiring must be replaced,  
it must be replaced with wiring materials having a  
temperature rating of at least 105° C and 600 V.  
Heaters can be controlled using several methods.  
Normally thermostats are used to control the heaters  
but they can also be controlled by an Energy  
10.1 Line Voltage Thermostat Wiring  
Burner 1  
Burner 2  
Line Voltage  
Thermostat  
Gnd.  
Gnd.  
T
120 V-60 Hz  
Supply Circuit  
H
N
H
N
L1  
L2  
Additional  
Burners  
Gnd.  
10.2 Low Voltage Thermostat with One Burner  
Thermostat  
Wires  
(Black)  
120 V-60 Hz  
Supply Circuit  
Gnd.  
Purple  
Blue  
H
N
T
L1  
L2  
Gnd.  
Low Voltage  
Thermostat  
Low voltage  
terminal detail  
45  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
10.3 Low Voltage Thermostat Wiring with Multiple Burners  
10.4 Electrical Connection to the Burner Box using Line Voltage Thermostat on Control  
Connect wires together with  
suitable approved wire connections.  
White  
Green  
Black  
Green to Gnd.  
White to L2  
Black to L1  
L1  
L2  
Gnd.  
Internal Wire Bundle  
Burner Box  
Liquid Tight Flexible  
Conduit for Outdoor  
Use or Equivilent  
Conduit Hole  
Liquid Tight  
Conduit Connector  
46  
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SECTION10:WIRING  
10.5 For External Thermostat Connection  
Run two wires from low voltage thermostat through  
connections off the ends of the blue and purple wires  
conduit as shown. The purple wire from the valve and and strip the ends approximately 1/2" (1.3 cm). Con-  
the blue wire from the transformer have 1/4" (6 mm) nect these 2 wires to the thermostat wires using suit-  
blade female electrical terminals, which are con-  
able wire connectors.  
nected by a black jumper wire. Cut the female  
10.6 Electrical Connection to Burner Box with Optional External Low Voltage Thermostat  
Green to Gnd.  
White to L2  
Black to L1  
White  
Thermostat Wire to Blue  
Thermostat Wire  
Green  
Black  
L1  
L2  
Thermostat Wire  
to Purple  
Gnd.  
Internal Wire Bundle  
Burner Box  
From External  
Thermostat  
Liquid Tight Flexible  
Conduit for Outdoor  
Use or Equivilent  
Conduit Hole  
Liquid Tight  
Conduit Connector  
10.7 Internal Wiring  
SMART  
VALVE  
WHITE  
TRANSFORMER  
5
1
3
1
WHITE  
ORANGE  
YELLOW  
120  
VAC  
BLACK  
YELLOW  
BLUE  
PURPLE  
PLUG  
4
3
GREEN  
TO THERMOSTAT  
GREEN  
PRESSURE SWITCH  
NO  
COM  
DOOR SWITCH  
BLACK  
BLACK  
WHITE  
WHITE  
WHITE  
BLACK  
BLACK  
TERMIAL  
BUSHING  
GREY  
IGNITOR  
MOTOR/BLOWER  
FLAME  
SENSOR  
green  
47  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
10.8 Ladder Diagram  
L
L
2
1
TRANSFORMER  
WHITE  
BLACK  
BLUE  
ORANGE  
VALVE  
TO  
THERMOSTAT  
WHITE  
PRESSURE  
SWITCH  
YELLOW  
YELLOW  
PURPLE  
HOT SURFACE IGNITER  
WHITE  
WHITE  
WHITE  
BLACK  
GREY  
FLAME  
SENSOR  
DOOR  
SWITCH  
MOTOR  
WHITE  
BLACK  
48  
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SECTION 11: OPERATION AND MAINTENANCE  
SECTION 11: OPERATION AND MAINTENANCE  
WARNING  
DANGER  
Electrical Shock Hazard  
Explosion Hazard  
Burn Hazard  
Cut/Pinch Hazard  
Turn off gas supply to Allow heater to cool  
heater before service. before service.  
Wear protective gear  
during installation,  
operation and service.  
Disconnect electric  
before service.  
Heater must be  
connected to a properly  
grounded electrical  
source.  
Tubing may still be hot  
after operation.  
Edges are sharp.  
Failure to follow these instructions can result in death, electric shock, injury or property damage.  
®
The heater is equipped with a hot-surface ignition  
the module/SmartValve II will lockout for one  
system.  
hour or until reset.  
6. If the flame extinguishes during operation, the  
igniter module will provide multiple trial  
11.1 Sequence of Operation  
1. Turn the thermostat up. When the thermostat  
sequences described in step 5. If ignition is not  
re-established, the module/SmartValve II will  
®
®
calls for heat, the SmartValve II will energize.  
After a short period, power is supplied to the  
lockout for one hour or until reset.  
blower motor.  
7. After lockout, reset by turning down thermostat  
for five seconds, and then raising it again to  
desired temperature, or by disconnecting power  
and then reconnecting.  
2. When the motor approaches nominal running  
RPM, the pressure switch closes and signals  
the ignition module/SmartValve II.  
®
®
3. The ignition module/SmartValve II then ener-  
gizes the hot-surface igniter for a timed warm-up  
period (approximately 45 to 60 seconds). After  
the warm-up period, the gas valve is energized.  
11.2 To Shut Off Heater  
Set thermostat to lowest setting.  
Turn OFF electric power to heater.  
Turn OFF manual gas valve in the heater supply line.  
4. If a flame is detected, the gas valve remains  
open and the igniter is de-energized. When the  
call for heat is satisfied, and the system control  
mechanism de-energizes the burner line voltage  
supply, the gas is turned off.  
11.3 To Start Heater  
Turn gas valve and electric power OFF and wait five  
minutes for unburned gases to vent from heater.  
5. If no flame is detected by the flame sensing rod,  
Turn ON main gas valve.  
the igniter is de-energized and the module/  
Turn ON electric power.  
®
SmartValve II will close and a purge period  
begins. After the purge, the module/SmartValve  
®
Set thermostat to desired temperature. Burner  
should light automatically.  
II acts to power the igniter for a second warm-up  
period and a second trial for ignition period. If  
flame is still not established, a third purge,  
warm-up, and trial cycle begins. After four trials,  
11.4 Pre-Season Maintenance and Annual  
Inspection  
To ensure your safety and years of trouble-free oper-  
49  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
ation of the heating system, service and annual  
inspections must be done by a contractor qualified in All installation and service of ROBERTS GORDON  
Installation Code and Annual Inspections:  
®
the installation and service of gas-fired heating  
equipment must be performed by a contractor  
equipment.  
qualified in the installation and service of equipment  
sold and supplied by Roberts-Gordon LLC and  
conform to all requirements set forth in the  
Turn off gas and electric supplies before performing  
service or maintenance. Allow heater to cool before  
servicing.  
®
ROBERTS GORDON manuals and all applicable  
governmental authorities pertaining to the  
installation, service, operation and labeling of the  
equipment.  
Before every heating season, a contractor qualified in  
the installation and service of gas-fired heating  
equipment must perform a thorough safety inspec-  
tion of the heater.  
To help facilitate optimum performance and safety,  
Roberts-Gordon LLC recommends that a qualified  
contractor conduct, at a minimum, annual inspec-  
For best performance, the gas, electrical, thermostat  
connections, tubing, venting, suspensions and over-  
all heater condition should be thoroughly inspected.  
®
tions of your ROBERTS GORDON equipment and  
perform service where necessary, using only  
replacement parts sold and supplied by Roberts-  
Gordon LLC.  
NOTE: Gas flow and burner ignition are among the  
first things that should be inspected.  
Please see Page 50, Section 11.5 for suggested  
items to inspect.  
11.5 Maintenance Checklist  
The Vicinity of the Heater Do not store or use flammable objects, liquids or vapors near the heater.  
Immediately remove these items if they are present. See Page 6, Section 3.  
Vehicles and Other  
Objects  
Maintain the clearances to combustibles.  
Do not hang anything from, or place anything on, the heater.  
Make sure nothing is lodged underneath the reflector, in between the tubes or  
in the decorative or protective grilles (included with select models).  
Immediately remove objects in violation of the clearances to combustibles.  
Reflector  
Support reflector with reflector hanger and support strap.  
Reflector must not touch tube.  
Make sure there is no dirt, sagging, cracking or distortion.  
Do not operate if there is sagging, cracking or distortion.  
Make sure reflectors are correctly overlapped. See Page 24, Section 6.6.1.  
Clean any debris from top and surface of reflectors with a damp cloth.  
Check for evidence of animals such as squirrels or birds and remove any  
nests prior to firing.  
Vent Pipe  
Venting must be intact. Using a flashlight, look for obstructions, cracks on the  
pipe, gaps in the sealed areas or corrosion.  
The area must be free of dirt and dust.  
Remove any carbon deposits or scale using a wire brush.  
Check for evidence of animals such as squirrels or birds and remove any  
nests prior to firing. See Page 35, Section 8.  
Outside Air Inlet  
Inlet must be intact. Look for obstructions, cracks on the pipe, gaps in the  
sealed areas or corrosion.  
The area must be free of dirt and dust. Clean and reinstall as required.  
50  
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SECTION 11: OPERATION AND MAINTENANCE  
Reflector Support Straps Verify that the reflector support straps are securely clamped to tube and  
Verify tight and loose screws at reflector overlaps.  
Tubes  
Make sure there are no cracks.  
Make sure tubes are connected and suspended securely.  
Make sure there is no sagging, bending or distortion.  
Clean any debris from top of tubes or replace as required.  
Check the inside of the firing tube with a flashlight. If carbon or scale are pres-  
ent remove the turbulator(s). Scrape out the deposits with a wire brush or rod,  
or metal plate attached to a wooden pole and replace turbulator(s) in tube.  
Check for evidence of animals such as squirrels or birds and remove any  
nests prior to firing.  
Gas Line  
Check for gas leaks. See Page 43, Section 9.  
Burner Observation  
Window  
Make sure it is clean and free of cracks or holes.  
Clean and replace as required.  
Drain Hole  
Be sure that the drain hole in the bottom of the burner compartment is not  
blocked or clogged.  
Blower Scroll, Wheel and  
Motor  
Compressed air or a vacuum cleaner may be used to clean dust and dirt.  
Burner Cup and Orifice  
Clear of obstructions (even spider webs will cause problems).  
Carefully remove any dust and debris from the burner.  
Replace if cracked or broken.  
Hot-Surface Igniter  
Thermostat  
There should be no exposed wire or damage to the thermostat.  
Suspension Points  
Make sure the heater is hanging securely. Look for signs of wear on the chain  
or ceiling.  
Decorative and Protective The grille must be securely attached.  
Grille (optional)  
Check that the side reflector extensions are installed correctly and secured in  
place if necessary (Decorative grille only).  
Make sure shield is installed correctly and secured in place if necessary.  
(Decorative grille only.) See Page 33, Section 7.5.2.  
Lower Clearance Shield  
(optional)  
The lower shield must be securely attached. Inspect shield support straps  
and lower clearance shield anchor points. See Page 32, Section 7.4.  
Make sure shield is installed correctly and secured in place if necessary.  
Wall Tag  
If wall tag is present, make sure it is legible and accurate. Please contact  
Roberts-Gordon LLC or your ROBERTS GORDON independent distributor,  
®
if you need a wall tag. See Page 4, Section 2.1.  
Safety Labels  
Product safety signs or labels should be replaced by the product user when  
they are no longer legible. Please contact Roberts-Gordon LLC or your ROB-  
®
ERTS GORDON independent distributor to obtain replacement signs or  
51  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
SECTION 12: TROUBLESHOOTING  
DANGER  
Electrical Shock Hazard  
Disconnect electric before service.  
Heater must be properly grounded.  
Failure to follow these instructions can result  
in death or electrical shock.  
WARNING  
Fire Hazard  
Explosion Hazard  
Burn Hazard  
Cut/Pinch Hazard  
Keep all flammable  
objects, liquids and  
vapors the minimum  
required clearances to  
combustibles away  
from heater.  
Turn off gas supply to Allow heater to cool  
heater before service. before service.  
Wear protective gear  
during installation,  
operation and service.  
Tubing may still be hot  
after operation.  
Edges are sharp.  
Some objects will catch  
fire or explode when  
placed close to heater.  
Failure to follow these instructions can result in death, injury or property damage.  
52  
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SECTION12:TROUBLESHOOTING  
®
12.1 Honeywell SmartValve II Troubleshooting  
WARNING  
This heater is supplied with the Honeywell Smart-  
Valve II control system. This system is equipped with  
®
a diagnostic function that will assist in performing  
troubleshooting. The LED (Light Emitting Diode) indi-  
®
cator at the top of the SmartValve II control will flash  
in various patterns to indicate status. The LED status  
indication chart provided below gives a summary of  
possible faults.  
Electrical Shock Hazard  
Do not disconnect ground leads inside heater.  
LED Status Indicates  
Do not interchange grounded and ungrounded  
leads on transformer or ignition module.  
Off  
No power to the control  
Bright-Dim  
Normal Operation.This indication  
shows whenever the system is pow-  
ered, unless some abnormal event  
has occurred.  
Failure to follow these instructions can result  
in death or electrical shock.  
Page 56, Section 12.3 will provide the information  
needed to test the manifold gas pressure setting.  
Page 54, Section 12.2 will guide you through several  
troubleshooting steps to determine possible prob-  
lems with the systems.  
2 Flashes  
Pressure switch remains closed lon-  
ger than 30 seconds after a call for  
heat begins (pressure switch stuck  
®
closed). The SmartValve II checks  
the status of the pressure switch con-  
tacts and must see a change in the  
contact with every firing cycle. Placing  
a jumper at the switch out of  
sequence will result in a fault, with the  
LED indicator flashing 2 times.  
3 Flashes  
Pressure switch remains open longer  
than 30 seconds after combustion air  
blower is energized. Check for correct  
blower operation, blower intake  
obstructions, pressure switch tubing  
and wiring.  
4 Flashes  
5 Flashes  
6 Flashes  
Limit string open, 2" white jumper wire  
on valve is loose.  
Flame signal sensed out of proper  
sequence.  
System Lockout. Flame sensing cir-  
cuit is not functioning properly. Per-  
form the checks following the "Does  
the burner stay lit?" bubble in the trou-  
bleshooting flow chart on Page 54,  
53  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
12.2 Troubleshooting Flow Chart  
54  
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SECTION12:TROUBLESHOOTING  
55  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
12.3 Manifold Gas Pressure Setting  
Valve Outlet  
Valve Inlet  
Top View of Heater  
6
5
4
3
2
1
0
1
2
3
4
5
6
6
5
4
3
2
Manometer  
1
3.5 in wc  
10.5 in wc  
0
1
2
3
4
5
6
Natural Gas  
LP Gas  
56  
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SECTION 13: REPLACEMENT PARTS  
SECTION 13: REPLACEMENT PARTS  
WARNING  
DANGER  
Electrical Shock Hazard  
Explosion Hazard  
Carbon Monoxide Hazard  
Fire Hazard  
Use only genuine ROBERTS GORDON® replacement parts per this installation, operation and  
service manual.  
Failure to follow these instructions can result in death, electric shock, injury or property damage.  
57  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
Motor and Blower Assembly  
Blower Inlet Gasket  
Door Switch  
Burner Cup  
Assembly  
Orifice  
Mica Window  
Assembly  
Air Adapter Collar  
Gas Valve  
Hot Surface  
Igniter  
Pressure Switch  
Gas Valve  
Flame Sensor  
Tube Gasket  
Blower Side  
Air Pressure Tap  
Burner Side  
Air Pressure Tap  
Transformer  
58  
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SECTION 13: REPLACEMENT PARTS  
Description  
Part Number  
90068300  
90068302  
02568200  
03050900  
90708600-P  
91911700  
90436800  
03020100  
90436603K  
02553203  
90439300  
90436900K  
03200100  
Gas Valve (Natural)  
Gas Valve (LP)  
Tube Gasket  
Blower Inlet Gasket  
Motor and Blower Assembly  
Air Adapter Collar  
Door Switch  
Burner Cup Assembly  
Hot Surface Igniter  
Mica Window Assembly  
Flame Sensor  
Transformer  
Gasket - Valve  
Pressure Switch:  
(175)  
90439802K  
90439803K  
90439810K  
90439805K  
(100)  
(80,150)  
(40, 60, 125)  
59  
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HE-SERIES INSTALLATION, OPERATION AND SERVICE MANUAL  
SECTION 14: GENERAL SPECIFICATIONS  
14.1 Material Specifications  
14.1.1 Reflectors  
14.3 Suspension Specifications  
Hang heater with materials with a minimum working  
load of 75 lbs (33 kg). See Page 16, Figure 14.  
.024 Aluminum or .024 Stainless Steel Type 304  
14.2 Heater Specifications  
14.2.1 Ignition  
14.4 Controls Specifications  
Time switches, thermostats, etc. can be wired into  
the electrical supply. External controls supplied as an  
optional extra.  
®
®
Honeywell SmartValve II combines gas valve and  
hot surface electronic ignition control. Fully auto-  
matic, four-try, 100% shut-off, prepurge, auto reset,  
LED indicator status.  
General Specifications for the heaters are as follows:  
Side View  
End View  
Reflector  
13.5"  
(34 cm)  
17.5"  
(44 cm)  
9.5"  
(24 cm)  
Turbulator (Some Models)  
Length “A”  
Overall length “C”  
Heat Input  
Length A”  
Rate  
Recommended  
Minimum Mounting Height*  
Model  
HE-40  
(Bth/h) x (1000)  
Space  
Spot  
40  
60  
10' (3 m)  
20' (6 m)  
20' (6 m)  
30' (9 m)  
40' (12 m)  
50' (15 m)  
60' (15 m)  
8'-10' (2.4 - 3 m)  
10'-12' (3 - 3.6 m)  
12'-15' (3.6 - 4.5 m)  
12'-15' (3.6 - 4.5 m)  
15'-20' (4.5 - 6 m)  
20'-25' (6 - 7.6 m)  
25' (7.6 m)  
8' (2.3 m)  
HE-60  
9' (2.7 m)  
11' (3.3 m)  
12' (3.7 m)  
15' (4.6 m)  
20' (6.1 m)  
23' (7 m)  
HE-80  
80  
HE-100  
HE-125  
HE-150  
HE-175  
100  
125  
150  
175  
*See Page 6, Section 3 for clearances to combustibles. Recommended mounting height for outdoor use will  
generally be lower than recommended spot heating heights, (8' (2.3 m) minimum).  
GAS PRESSURE AT MANIFOLD:  
GAS INLET PRESSURE:  
Natural Gas:  
Natural Gas:  
3.5" wc  
LP Gas:  
PIPE CONNECTION:  
3/4" NPT  
DIMENSIONS:  
Vent Connection Size:  
Outside Air Connection Size: 4" (10 cm)  
Refer to figure above for dimensional information.  
10.5" wc  
for 40,60,80,100,125,150  
for 175  
4.6" wc Minimum  
5.0" wc Minimum  
14.0" wc Maximum  
11.0" wc Minimum  
14.0" wc Maximum  
LP Gas:  
4" (10 cm)  
ELECTRICAL RATING (ALL MODELS):  
120V - 60 Hz., 1.0 A (run) 5.0 A (Start)  
60  
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®
®
SECTION 15: THE ROBERTS GORDON VANTAGE HE WARRANTY  
The ownership of the ROBERTS GORDON® VANTAGE®  
HE is moved or transferred. This warranty is  
nontransferable.  
Roberts-Gordon LLC is not permitted to inspect the  
damaged equipment and/or component parts  
®
SECTION 15: THE ROBERTS GORDON  
®
VANTAGE HE WARRANTY  
ROBERTS-GORDON LLC WILL PAY FOR:  
Within 36 months from date of purchase by buyer or 42  
months from date of shipment by Roberts-Gordon LLC  
(whichever occurs first), replacement parts will be provided  
free of charge for any part of the product which fails due to  
a manufacturing or material defect.  
.
READ YOUR INSTALLATION, OPERATION AND  
SERVICE MANUAL  
Roberts-Gordon LLC will require the part in question to be If you have questions about your equipment, contact your  
returned to the factory. Roberts-Gordon LLC will, at its sole installing professional. Should you need Replacement  
discretion, repair or replace after determining the nature of Parts or have additional questions, call or write:  
the defect and disposition of part in question.  
ROBERTS GORDON® Replacement Parts are warranted  
Roberts-Gordon LLC  
1250 William Street  
P. O. B ox 4 4  
Buffalo, New York 14240-0044  
for a period of 12 months from date of shipment from  
Roberts-Gordon LLC or the remaining ROBERTS  
GORDON® VANTAGE® HE warranty.  
Telephone: +1.716.852.4400  
Fax: +1.716.852.0854  
ROBERTS-GORDON LLC WILL NOT PAY FOR:  
Service trips, service calls and labor charges.  
Toll Free: 800.828.7450  
Shipment of replacement parts.  
Claims where the total price of the goods have not  
www.rg-inc.com  
been paid.  
Damage due to:  
• Improper installation, operation or maintenance.  
• Misuse, abuse, neglect, or modification of the  
Roberts-Gordon LLC's liability, and your exclusive  
remedy, under this warranty or any implied  
warranty (including the implied warranties of  
merchantability and fitness for a particular  
purpose) is limited to providing replacement  
parts during the term of this warranty. Some  
jurisdictions do not allow limitations on how long an  
implied warranty lasts, so this limitation may not apply to  
you. There are no rights, warranties or conditions,  
expressed or implied, statutory or otherwise, other than  
those contained in this warranty.  
ROBERTS GORDON® VANTAGE® HE in any way.  
• Use of the ROBERTS GORDON® VANTAGE® HE for  
other than its intended purpose.  
• Incorrect gas or electrical supply, accident, fire, floods,  
acts of God, war, terrorism, or other casualty.  
• Improper service, use of replacement parts or acces-  
sories not specified by Roberts-Gordon.  
• Failure to install or maintain the ROBERTS GORDON®  
VANTAGE® HE as directed in the Installation, Opera-  
tion and Service manual.  
• Relocation of the ROBERTS GORDON® VANTAGE®  
HE after initial installation.  
• The use of the ROBERTS GORDON® VANTAGE® HE  
in a corrosive atmosphere containing contaminants.  
Roberts-Gordon LLC shall in no event be responsible  
for incidental or consequential damages or incur  
liability for damages in excess of the amount paid by  
you for the ROBERTS GORDON® VANTAGE® HE. Some  
jurisdictions do not allow the exclusion or limitation of  
incidental or consequential damages, so this limitation or  
exclusion may not apply to you. This warranty gives you  
specific legal rights, and you may also have other rights  
which vary from jurisdiction to jurisdiction.  
• The use of the ROBERTS GORDON® VANTAGE® HE  
in the vicinity of a combustible or explosive material.  
• Any defect in the ROBERTS GORDON® VANTAGE®  
HE arising from a drawing, design, or specification  
supplied by or on behalf of the consumer.  
• Damage incurred during shipment. Claim must be filed  
with carrier.  
Roberts-Gordon LLC shall not be responsible for failure to  
perform under the terms of this warranty if caused by  
circumstances out of its control, including but not limited to  
war, fire, flood, strike, government or court orders, acts of  
God, terrorism, unavailability of supplies, parts or power.  
No person is authorized to assume for Roberts-Gordon  
LLC any other warranty, obligation or liability.  
WARRANTY IS VOID IF:  
The ROBERTS GORDON® VANTAGE® HE is not installed  
by a contractor qualified in the installation and service of  
gas fired heating equipment.  
You cannot prove original purchase date and required  
annual maintenance history.  
LIMITATIONS ON AUTHORITY OF  
REPRESENTATIVES:  
No representative of Roberts-Gordon LLC, other than an  
Executive Officer, has authority to change or extend these  
provisions. Changes or extensions shall be binding only if  
confirmed in writing by Roberts-Gordon LLC's duly  
authorized Executive Officer.  
The data plate and/or serial number are removed,  
defaced, modified or altered in any way.  
61  
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