Operating Instructions
Troubleshooting
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
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Manuals for This Machine
Refer to the manuals that are relevant to what you want to do with the machine.
❖ About This Machine
Be sure to read the Safety Information in this manual before using the ma-
chine.
This manual provides an introduction to the functions of the machine. It also
explains the control panel, preparation procedures for using the machine,
how to enter text, and how to install the CD-ROMs provided.
❖ General Settings Guide
Explains User Tools settings, and Address Book procedures such as register-
ing e-mail addresses, and user codes. Also refer to this manual for explana-
tions on how to connect the machine.
❖ Trouble Shooting
Provides a guide to solving common problems, and explains how to replace
paper, toner, staples, and other consumables.
❖ Security Reference
This manual is for administrators of the machine. It explains security func-
tions that the administrators can use to protect data from being tampered, or
prevent the machine from unauthorized use.
Also refer to this manual for the procedures for registering administrators, as
well as setting user and administrator authentication.
❖ Copy/ Document Server Reference
Explains Copier and Document Server functions and operations. Also refer to
this manual for explanations on how to place originals.
❖ Printer Reference
Explains Printer functions and operations.
❖ Scanner Reference
Explains Scanner functions and operations.
❖ Network Guide
Explains how to configure and operate the machine in a network environ-
ment, and use the software provided.
This manual covers all models, and includes descriptions of functions and
settings that might not be available on this machine. Images, illustrations, and
information about operating systems that are supported might also differ
slightly from those of this machine.
i
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❖ Other manuals
• Information
• PostScript3 Supplement
• UNIX Supplement
• Manuals for DeskTopBinder Lite
Note
❒ Manuals provided are specific to machine types.
❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the
manuals as PDF files.
❒ For “UNIX Supplement”, please visit our Web site or consult an authorized
dealer.
❒ “PostScript3 Supplement” and “UNIX Supplement” include descriptions of
functions and settings that might not be available on this machine.
ii
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TABLE OF CONTENTS
Manuals for This Machine......................................................................................i
How to Read This Manual .....................................................................................1
Symbols .....................................................................................................................1
Names of Major Options ............................................................................................2
Indicators................................................................................................................3
Panel Tone..............................................................................................................4
Checking Machine Status and Settings...............................................................5
When a Job is Not Performed.............................................................................14
When a Message Appears...................................................................................19
Display During Connect Copy ............................................................................24
If Connect Copy is Cancelled .............................................................................25
If You Cannot Exit from Connect Copy..............................................................26
When Memory is Full ...............................................................................................33
Windows 95/98/Me...................................................................................................35
Windows 2000..........................................................................................................36
Windows XP, Windows Server 2003........................................................................36
Windows NT 4.0.......................................................................................................37
If USB Connection Fails ......................................................................................38
When a Message Appears...................................................................................39
Status Messages......................................................................................................39
Alert Messages ........................................................................................................40
Checking the Error Log ............................................................................................41
When You Cannot Print.......................................................................................42
Other Printing Problems .....................................................................................45
When Stored Files Cannot be Accessed .................................................................52
When the TWAIN Driver Cannot be Started ............................................................52
When Stored Files Cannot be Edited.......................................................................53
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When a Message is Displayed............................................................................54
Loading paper ......................................................................................................65
Loading paper into Tray 1 (Tandem Tray) ...............................................................65
Loading Paper into the A3/11” × 17” Tray Unit.........................................................67
Loading Paper into Tray 2 and 3..............................................................................68
Loading Paper into the Large Capacity Tray (LCT) .................................................69
Loading Paper into the Multi Bypass Tray (Tray 7)..................................................71
Loading Paper in the Interposer...............................................................................72
Changing the Paper Size.....................................................................................75
Changing the Paper Size in Tray 2 and 3 ................................................................76
Pausing Copy When Using Finisher ..................................................................86
Adding Toner........................................................................................................87
Inserting Toner.........................................................................................................89
Used Toner ..............................................................................................................89
Adding Staples.....................................................................................................90
Finisher ....................................................................................................................90
Booklet Finisher (Saddle Stitch)...............................................................................91
Removing Jammed Paper...................................................................................93
Locating Jammed Paper ..........................................................................................94
Removing Jammed Paper........................................................................................96
When Z-folded paper is not properly aligned .........................................................105
Removing Jammed Staples ..............................................................................106
Finisher ..................................................................................................................106
Booklet Finisher (Saddle Stitch).............................................................................107
Finisher ..................................................................................................................108
Where to Put Your Machine ..............................................................................109
Machine Environment ............................................................................................109
Moving....................................................................................................................111
Power Connection..................................................................................................112
Access to the Machine...........................................................................................113
Maintaining Your Machine ................................................................................114
Cleaning the Exposure Glass.................................................................................114
Cleaning the Auto Document Feeder.....................................................................114
Earth Leakage Circuit Breaker..........................................................................115
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How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates important safety notes.
Ignoring these notes could result in serious injury or death. Be sure to read these
notes. They can be found in the “Safety Information” section of About This Ma-
chine.
Indicates important safety notes.
Ignoring these notes could result in moderate or minor injury, or damage to the
machine or to property. Be sure to read these notes. They can be found in the
“Safety Information” section of About This Machine.
Indicates points to pay attention to when using the machine, and explanations
of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure
to read these explanations.
Indicates supplementary explanations of the machine’s functions, and instruc-
tions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find fur-
ther relevant information.
[ ]
Indicates the names of keys that appear on the machine’s display panel.
{ }
Indicates the names of keys on the machine’s control panel.
1
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1. When the Machine Does
Not Operate As wanted
This chapter explains basic troubleshooting procedures that are applicable to all
functions of this machine.
Indicators
This section explains Indicators displayed when the machine requires the user
to remove misfed paper, add paper, or other perform other procedures.
x: Misfeed indicator
Appears when a misfeed occurs.
B: Add Paper indicator
D: Add Toner indicator
d: Add Staple indicator
Appears when paper-out condition occurs.
Appears when toner runs out.
Appears when staples run out.
y: Empty Hole Punch Receptacle
indicator
Appears when the hole punch receptacle is full.
0: Empty Waste Staple Receptacle Appears when the waste staple receptacle is full.
indicator
L: Service Call indicator
Appears when the machine is mulfuncitoning, or needs
repairing.
M: Open Cover indicator
Appears when the front cover, etc, is open.
3
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When the Machine Does Not Operate As wanted
Panel Tone
The following table explains the meaning of the various beep patterns that the ma-
chine produces to alert users about left originals and other machine conditions.
1
Beep pattern
Meaning
Cause
Two long beeps.
Machine has warmed up. After cooling or being switched on, the
machine has fully warmed up and is
ready for use.
Single short beep.
Panel/screen input ac-
cepted.
A control panel or screen key was
pressed. Single short beeps are pro-
duced only when valid keys are
pressed.
Single long beep.
Four long beeps.
Job completed.
Soft alert.
A Copier/Document Server Features
job has finished.
The screen changes back to the initial
screen after the machine shifts to en-
ergy-saving mode, or the setting was
reset at the simplified display.
Four long beeps repeated Soft alert.
five times.
An original has been left on the expo-
sure glass, paper is empty, or the punch
waste box is full.
Five short beeps repeated Strong alert.
five time.
The machine requires user attention
because paper have jammed, the toner
needs replenishing, or other troubles
have occurred.
Note
❒ Users cannot mute the machine's beep alerts. When the machine beeps to alert
users of a paper jam or toner request, if the machine's covers are opened and
closed repeatedly within a short space of time, the beep alert might continue,
even after normal status has resumed.
Reference
For details about enabling or disabling beep alerts, see “The System Settings”,
General Settings Guide.
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Checking Machine Status and Settings
Checking Machine Status and Settings
You can check the machine's system status.
1
❖ Maintenance Info
You can check the following items under [Maintenance Info]:
• [Remaining Toner]
Displays the amount of remaining toner.
• [No Staples]
Displays where the staple is empty.
• [Punch Receptacle Full]
Displays whether the hole punch receptacle is full.
• [Waste Staple Receptcl Full]
Displays whether the waste staple receptacle is full.
• [Paper Tray]
Displays the paper type and size loaded in the paper tray.
• [Output Tray Full]
Displays whether the output tray is overloaded.
• [Original Misfeed]
Displays state of and solutions for original misfeeds.
• [Paper Misfeed]
Displays state of and solutions for paper jams.
• [Cover Open]
Indicates whether front cover, duplex unit, etc, is open.
❖ Data Storage
You can check the following items under [Data Storage]:
• [HDD Remaining Memory]
Displays the amount of available hard disk drive memory.
• [HDD File(s)]
Displays the total number of jobs stored in the hard disk drive.
• [Print Job(s)]
Displays the number of jobs for Hold print/Saved print/Locked
print/Sample print.
• [Memory Erase Status]
Displays the state of the memory data.
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When the Machine Does Not Operate As wanted
❖ Machine Address Info
You can check the following items under [Machine Address Info]:
• [Machine IPv4 Address]
Displays the machine's IPv4 address.
1
• [Machine IPv6 Address]
Displays the machine's IPv6 address.
❖ Inquiry
You can check the following items under [Inquiry]:
• [Machine Repairs]
Displays the machine number and contact number that are required for
service.
• [Sales Representative]
Displays the sales representative's telephone number.
• [Supply Order]
Displays the contact number for placing supply orders.
• [Supply Details]
Displays the name of toner, staples, etc, used on the machine.
A On the control panel, press [System Status] on the control panel.
B Press each tab and check the contents.
6
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Checking Machine Status and Settings
C After checking the information, press [Exit]. The previous screen returns.
1
Note
❒ [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear
only when these errors occur.
❒ For details about how to locate and remove misfeeds, see “Checking
Jammed Paper” or “Removing Jammed Paper”.
Reference
7
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When the Machine Does Not Operate As wanted
When an Indicator to the Left of a Function
Key is Lit
1
When an indicator to the left of a function key lights up, press the corresponding
function key. Then, follow the instructions displayed on the control panel.
Problem
Cause
Solution
Documents and reports
do not print out.
The paper output tray is Remove the paper from the tray.
full.
Documents and reports
do not print out.
There is no copy paper
left.
An error has occurred.
The function whose indi- Record the code number shown in the
cator is lit is defective.
display and contact your service repre-
sentative. See “When a Message dis-
played” of each chapter.
You can use other functions normally.
The machine is unable to A network error has oc-
•
Check the displayed message and
take an appropriate action. See
“When a Message displayed” of
each chapter.
connect to the network.
curred.
•
Check that the machine is correctly
connected to the network, and that
the machine is correctly set. See
“Network Settings”, General Set-
tings Guide.
•
•
Contact the administrator.
When the function key is still lit,
even if you take the measures
above, contact your service repre-
sentative.
Note
❒ If an error occurs in the function you are using, check the message that ap-
pears on the control panel, and then refer to “When a Message is Displayed”
for the relevant function.
Reference
8
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When You Have Problems Operating the Machine
When You Have Problems Operating the
Machine
1
The following chart gives explanations of common problems and messages.
If other messages appear, follow the instructions displayed.
Important
❒ Check the contact address and Serial No. of Machine shown in the call service
message, and then contact your service representative.
Problem
Cause
Solution
Although the copier
Functions other than the Wait a little longer.
screen appears when the copier function are not
machine is turned on us- yet ready.
ing the main power
switch, it cannot be
switched to another
screen by pressing the
{Printer} or {Scanner} key.
The machine has just
been turned on and the
Functions other than the Wait a little longer.
copier function are not
User Tools screen is dis- yet ready. Time required
played, but the User
Tools menu has items
missing.
varies by function. Func-
tions appear in the User
Tools menu when they
become ready for use.
The main power indica-
tor continues blinking
and does not turn off
when pressed.
This occurs in the follow- Close ADF, and check if the machine is
ing cases:
communicating with a computer.
•
•
ADF is open.
The machine is com-
municating with ex-
ternal equipment.
•
The hard disk is ac-
tive.
The display is off.
The display is off.
The machine is in Energy Press the {Energy Saver} key to cancel
Saver mode.
Energy Saver Mode. mode.
The operation switch is
turned off.
Turn on the operation switch.
Nothing happens when
the operation switch is
turned on.
The main power switch is Turn on the main power switch.
turned off.
This message appears
when you turn on the op-
eration switch.
Wait for the machine to get ready.
Wait for the machine to get ready.
“Please wait.” ap-
pears.
This message appears
when you change the ton-
er bottle.
“Please wait.” ap-
pears.
9
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When the Machine Does Not Operate As wanted
Problem
Cause
Solution
The scanned originals ex-
ceed the number of
sheets/pages that can be
stored in the hard disk.
•
•
Press [Store File] to store pages that
have been scanned. Delete unneces-
sary files with [Delete File].
“Memory is full.
Do you want to
store scanned
file?” appears.
Press [No] if you are not storing pag-
es that have been scanned. Delete
unnecessary files with [Delete File].
1
The machine is perform- The machine may perform periodic
ing image adjustment op- maintenance during operations. The
“Selfchecking...”
appears.
erations.
frequency and duration of maintenance
depends on the humidity, temperature,
and printing factors such as number of
prints, paper size, and paper type. Wait
for the machine to get ready.
The user code entry
screen is displayed.
Users are restricted by
user management.
Enter the user code (up to eight digits),
and then press [OK].
The Authentication
screen appears.
Basic Authentication,
Windows Authentica-
tion, LDAP Authentica-
Enter your login user name and user
password. See “When the Authentica-
tion Screen is Displayed”, About This
tion or Integration Server Machine.
Authentication is set.
The use of the function is Contact the administrator.
restricted to authenticat-
ed users only.
“You do not have
the privileges to
use this func-
tion.” is displayed.
This user code is not al-
lowed to use the function that the display goes off, and then press
selected. the Energy Saver key again. The display
Press the
{
Energy Saver
}
key. Confirm
“
You do not have
the privileges to
use this function.
continues to be displayed
even though you have
entered a valid user code.
{
}
”
will return to the user code entry dis-
play. When printing under the copier or
printer function, press the
key only after printing has finished.
{
Energy Saver
}
An error message re-
mains, even if misfed pa-
per is removed.
•
•
When a misfeed mes- Clear misfed paper, and then open and
and close the cover as
required.
Paper is still jammed
in the tray.
Original images are
printed on the reverse
side of the paper.
You may have loaded the Load paper correctly. Place paper in the
paper incorrectly.
paper tray with the print side up. Load
paper into the bypass tray with the
print side down. See p.74 “Orientation-
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When You Have Problems Operating the Machine
Problem
Cause
Solution
Misfeeds occur frequently. The tray's side fences
may not be locked.
•
•
Remove the paper. See p.93 “Re-
Check the side fences are locked.
1
Misfeeds occur frequently. The tray's end fence may
not be set properly.
•
•
Remove the paper. See p.93 “Re-
Check the end fence is set properly.
Misfeeds occur frequently. Paper of undetectable
size has been loaded.
•
•
Remove the paper. See p.93 “Re-
When loading the paper of unde-
tectable size, specify the paper size
in “Tray Paper Size”. See “Paper
Size: Tray 1-7”, General Settings
Guide and “Copy Paper”, About
This Machine.
Misfeeds occur frequently. There is a foreign object
on the finisher tray.
•
•
Remove the paper. See p.93 “Re-
Do not place anything on the finish-
er tray. It may cause a paper jam.
Misfeeds occur frequently. The staple cartridge is not The Booklet Finisher requires the sad-
set correctly.
dle stitch stapler cartridge also. See p.90
Cannot print in duplex
mode.
[1 Sided Copy] is selected
for Paper Type: Tray 1-7. Tray 1-7 See “Paper Size: Tray 1-7”,
Select [2 Sided Copy] for Paper Type:
General Settings Guide.
Cannot print in duplex
mode.
You cannot select duplex Select a paper type that allows duplex
printing if the paper type printing. See “Paper Size: Tray 1-7”,
is set to [OHP], [Tab Stock], General Settings Guide.
[Translucent] or [Label Pa-
per].
Authentication failed.
The entered login user
name or login password correct login user name and login pass-
is not correct. word.
Inquire the user administrator for the
Authentication failed.
The selected file(s) con-
The machine cannot per- Contact the administrator.
form authentication.
You have tried to delete
Files can be deleted by the person who
tained file(s) without ac- files without the authori- created the file. To delete a file which
cess privileges. Only
file(s) with access privi-
leges will be deleted.
ty to do so.
you are not authorized to delete, con-
tact the person who created the file.
11
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When the Machine Does Not Operate As wanted
❖ Document Server
Problem
Cause
The number of scanned
pages exceeds the capaci- [Store File]. Scanned data is stored as a
ty per file of the Docu-
Solution
To store scanned pages as a file, press
“Exceeded max.
number of pages
per file. Do you
want to store the
scanned pages as
1 file?” appears.
1
file in the Document Server. If you do
not want to store scanned pages, press
[No]. Scanned data is deleted.
ment Server.
You forgot your pass-
word.
You cannot access a pro- Contact the administrator.
tected file without enter-
To delete the files stored in the docu-
ing the password.
ment server, select [Delete All Files in Doc-
ument Server]. As this will permanently
delete every single file, make sure the
document server does not contain any
files you want to keep. See “Delete All
Files in Document Server”, General Set-
tings Guide.
You cannot find out what You may not be able to
You can switch the Select File screen be-
is stored in a file.
ascertain the contents of a tween [List] and [Thumbnail] display to
file simply from the file
check the contents of the file. In list dis-
play, the file name, date and time of
storage, and user name are shown. In
thumbnail display, an image of the
stored file appears. You can enlarge the
image by pressing [Preview]. Use the Se-
lect File screen to check information
other than the file name. See “Checking
the Details of a Stored Document”,
Copy/Document Server Reference.
name.
Memory frequently be-
comes full.
The document server
memory is full.
Delete unnecessary files. On the file se-
lection display, select unnecessary files,
and then press [Delete File]. If this does
not increase available memory, do the
following.
•
Switch to the scanner screen, and
then delete unnecessary files stored
under the scanner function.
•
Switch to the printer screen, and
then delete unnecessary files stored
under Sample Print, Locked Print,
Hold Print, or Stored Print.
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When You Have Problems Operating the Machine
Problem
Cause
Solution
You want to check print You can print a single
Check print quality by printing out
quality before making a
large print run.
copy without specifying only the first set using the {Sample
the setting again.
Copy} key.
Copier or Scanner func-
tion is in use.
To cancel a job in progress, first press
[Exit], and then press the {Copy} key or
{Scanner} key. Next, press the {Stop}
key. When the message “The Stop
key was pressed. Stop copy-
ing?” press [Stop].
1
“Originalisbeing
scannedbyanother
function. Please
wait.” appears.
The image data may have Pressing [Exit] displays the preview
been corrupted. screen without a thumbnail.
“Cannot display
preview of this
page.” appears, and
you can not check the
thumb nail image.
Note
❒ If you cannot make copies as you want because of paper type, paper size, or
paper capacity problems, use recommended paper. See “Copy Paper”, About
This Machine.
❒ Using curled paper often causes misfeeds, soiled paper edges, or slipped po-
sitions while performing staple or stack printing. When using curled paper,
take the stiffness out of the paper with your hands to straighten out the curl,
or load the paper up side down. Also, to prevent paper from curling, lay pa-
per on a flat surface, and do not lean it against the wall.
13
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When the Machine Does Not Operate As wanted
When a Job is Not Performed
If you cannot execute a function, it may be that the machine is being held up by
another function.
1
If you cannot execute a function, terminate any other functions currently active,
and then try executing the function again. In certain cases, you can carry out an-
other job (copier, document server, printer, scanner) without canceling the cur-
rent job being performed. Performing multiple functions simultaneously like
this is called “Multi-accessing”.
Combination Chart
❖ Function Compatibility
The chart shows Function Compatibility when print priority is set to “Inter-
leave”. See “Print Priority”, General Settings Guide.
: Simultaneous operations are possible.
: Operation is enabled when the relevant function key is pressed and re-
mote switching (of the scanner/external extension) is done.
: Operation is enabled when the {Interrupt} key is pressed to interrupt the
preceding operation.
→ : Operation is performed automatically once the preceding operation ends.
× : The operation must be started once the preceding operation ends. (Simul-
taneous operations are not possible.)
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When a Job is Not Performed
Mode after you select Copy
Printer
1
Mode before you select
Copy
Operations
for Copying
×
×
×
Stapling
→
→
→
×
Sort
→
→
×
Interrupt
Copying
Operations
for Copying
×
×
×
×
×
×
×
Copying
Data Reception
Printing
×
→
→
→
→
→
×
×
→
→
Printer
→
→
→
→
Stapling
→
Scanner
TWAIN
Operations
for scanning
×
×
×
Scanning
Scanning
×
×
×
×
×
×
×
×
×
×
×
×
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When the Machine Does Not Operate As wanted
Mode after you select Copy
Printer
1
Mode before you select
Document
Server
Operations
for Docu-
ment Server
×
×
×
×
×
×
Scanning a
×
×
×
Document to
Store in Doc-
ument Server
Printing
from Docu-
ment Server
DeskTop-
Binder
Printing
from Docu-
×
ment Server
Web Docu-
ment Server
Printing
×
*1
Simultaneous operations are only possible after the preceding job documents are all
scanned and [New Job] key appears.
*2
*3
*4
*5
You can scan a document after the preceding job documents are all scanned.
During stapling, printing automatically starts after the current job.
Stapling is not available.
Simultaneous operation become possible after you press [New Job] key.
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When a Job is Not Performed
Note
❒ Stapling cannot be used at the same time for multiple functions.
❒ If the machine is capable of executing multiple functions simultaneously,
specify which function should have priority in “Print Priority”. This setting is
factory-preset to “Display Mode”. For setting of Printing Priority Function,
see “Print Priority”, General Settings Guide.
1
❒ When Finisher or Booklet Finisher is installed on the machine, you can specify
the output tray where documents are delivered. See “Output tray settings”,
General Settings Guide.
❒ Operation speed might be reduced if you scan originals while a print job is in
progress.
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When the Machine Does Not Operate As wanted
1
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2. Troubleshooting When
Using the Copy Function
This chapter explains likely causes of and possible solutions for copier function
problems.
When a Message Appears
This section explains the machine's main messages. If other messages appear,
follow the instructions they contain.
Important
Message
Cause
Solution
Improper original is
placed.
Select paper manually, not in Auto Pa-
per Select mode, and do not use Auto
Reduce/Enlarge function. See “Sizes
difficult to detect”, Copy/Document
Server Reference.
Cannot detect
original size.
Improper original is
placed.
Place the original on the exposure glass.
See “Placing Originals on the Exposure
Glass” and “Sizes difficult to detect”,
Copy/Document Server Reference.
Cannot detect
original size.
Original is not placed.
Place your originals.
Cannot detect
original size.
Original is not placed in a Change the orientation of the original.
proper orientation.
Check original
orientation.
Improper paper size is
set.
If you press the {Start} key, copy will
Check paper size.
start onto the selected paper.
A size of paper for which Select the proper paper size. See “Sort”,
Rotate Sort is
not available
with this paper
size.
Rotate Sort is not avail-
able is selected.
Copy/Document Server Reference.
A size of paper for which Select the proper paper size. See “Sort”,
Rotate Sort is
not available
with this paper
size.
Rotate Sort is not avail-
able is selected.
Copy/Document Server Reference.
19
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Troubleshooting When Using the Copy Function
Message
Cause
Solution
The Punch function can- The following paper sizes are available
Cannot punch this
paper size.
not be used with paper
size selected.
for Punch mode:
•
2 holes:
A3L, B4L, A4KL, B5KL,
A5KL, B6L, A6L, 12”×18”L,
11”×17”L, Legal(81/2”×14”)L, Let-
ter(81/2”×11”)KL, Half Letter
(51/2”×81/2”)KL, Executive
(71/4”×101/2”)KL, F/GL
2
(8”×13”)L, Foolscap (81/2”×13”)L,
Folio (81/4”×13”)L, 11”×15”L,
11”×14”L, 10”×15”L, 10”×14”L,
81/4”×14”L, 8”×10”L, 8KL,
16KKL. Select one of these sizes.
•
•
3 holes:
A3L, B4L, A4K, B5K, 12”×18”L,
11”×17”L, Letter(81/2”×11”)K, Ex-
ecutive (71/4”×101/2”)K,
11”×15”L, 11”×14”L, 8KL,
16KK. Select one of these sizes.
4 holes:
Metric version:
A3L, B4L, A4K, B5K, 12”×18”L,
11”×17”L, Letter(81/2”×11”)K, Ex-
ecutive (71/4”×101/2”)K,
11”×15”L, 11”×14”L, 10”×15”L,
10”×14”L, 8KL, 16KK. Select one
of these sizes.
Narrow 2 × 2 version:
A3L, B4L, A4KL, B5KL,
A5KL, B6L, 12”×18”L,
11”×17”L, Legal(81/2”×14”)L, Let-
ter(81/2”×11”)KL, Half Letter
(51/2”×81/2”)KL, Executive
(71/4”×101/2”)KL, F/GL
(8”×13”)L, Foolscap (81/2”×13”)L,
Folio (81/4”×13”)L, 11”×15”L,
11”×14”L, 10”×15”L, 10”×14”L,
8KL, 16KKL. Select one of these
sizes.
The number of sheets per Check the stapler capacity. See “Sup-
Staplingcapacity
exceeded.
set is over the staple ca-
pacity.
plementary Informations”, Copy/Doc-
ument Server Reference.
The Staple function can- Select a paper size that can be used in
Cannot staple pa-
per of this size.
not be used with paper
size selected.
Staple mode. See “Supplementary In-
formations”, Copy/Document Server
Reference.
20
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When a Message Appears
Message
Cause
Solution
A paper size not available The following paper sizes are available
Duplex is not
in Duplex mode has been for Duplex mode: A3L, B4L, A4KL,
available with
this paper size.
selected.
B5KL, A5KL, B6L, A6L,
12”×18”L, 11”×17”L, Legal
(81/2”×11”)L, Letter (81/2”×11”)KL,
Half Letter (51/2”×81/2”)KL, Execu-
tive (71/4”×101/2”)KL, F/GL
2
(8”×13”)L, Foolscap (8”×13”)L, Folio
(81/4”×13”)L, 11”×15”L, 11”×14”L,
10”×14”L, 81/4”×14”L, 8”×10”L,
8KL, 16KKL. Select one of these sizes.
The number of copies ex- You can change the maximum copy
ceeds the maximum copy quantity. See “Max. Number of Sets”,
Maximum number of
sets is nn.
quantity.
General Settings Guide.
(A figure is placed at n.)
The scanned originals
have too many pages to
store as one document.
Press [Exit], and then store again with
an appropriate number of pages.
File being stored
exceeded max.
number of pages
per file. Copying
will be stopped.
You selected the Maga-
zine or Booklet function
for originals scanned us- the same function.
ing different functions,
Make sure originals for the Magazine
or Booklet function are scanned using
Magazine or Book-
let mode is not
available due to
mixed image mode.
such as copy and printer.
Document Server or
Scanner function is in
use.
To cancel the job in process, press [Exit],
Orig. is being
scannedbyanother
function. Please
wait.
and then press the {Document Server} or
{Scanner} key. Next, press the {Stop}
key. When the message “The Clear
/ Stop key was pressed. Are
you sure you want to stop
scanning?” appears, press [Cancel].
This user code is not al-
lowed to use the function
selected.
Contact the administrator.
You do not have
the privileges to
use this function.
This user code is not al-
lowed to use the function played and you cannot switch the
selected.
If the message continues to be dis-
You do not have
the privileges to
use this function.
screen, press the {Energy Saver} key.
Confirm that the display goes off, and
then press the {Energy Saver} key again.
The display will return to the user code
entry display. When printing under the
copier or printer function, press the
{Energy Saver} key only after printing
has finished.
21
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Troubleshooting When Using the Copy Function
Message
Cause
The entered login user
name or login password correct login user name and login pass-
is not correct. word.
Solution
Inquire the user administrator for the
Authentication
has failed.
The machine cannot per- Contact the administrator.
form authentication.
Authentication
has failed.
You have tried to delete
Files can be deleted by the person who
The selected
files without the authori- created the file. To delete a file which
2
file(s)contained
file(s) without
access privileg-
es. Only file(s)
with access priv-
ileges will be
deleted.
ty to do so.
you are not authorized to delete, con-
tact the person who created the file.
Thedestination listisbeing Wait until the message disappears. Do
updated from the network not switch off the power while this
Please wait.
using SmartDeviceMoni-
tor for Admin. Depending
on the number of destina-
tions to be updated, there
may be some delay before
you can resume operation.
Operations are not possi-
ble while this message is
displayed.
message is displayed.
A misfeed occurred when Remove the jammed sheet.
It will be neces-
sary to start
over and reload
the tab stock to
the trays.
unneeded tab stock was
ejected.
If cycle printing is specified for tab
stock sheets, both needed and unneed-
ed tab stock is ejected when copying re-
starts. Reload the tab stock trays before
the new print cycle begins.
After resetting the tab stock pages,
press [Exit]. To resume printing, press
the {Start} key.
❖ Connect Copy
Message
Cause
Solution
•
•
The L indicator is lit. Press [Exit] on the main machine and
Cannot connect to
the sub-machine.
Checkthestatusof
the sub-machine.
follow the instructions on the display.
The hard disk of the
sub-machine is mal-
functioning.
A paper misfeed has oc- Follow the instructions displayed. For
Cannot print from
the sub-machine.
Checkthestatusof
the sub-machine.
curred on the sub-ma-
chine, or toner or other
supplies need to be re-
plenished.
details, see p.87 “Adding Toner”, p.93
If the sub-machine's display indicates
that a cover is open, follow the instruc-
tions displayed.
22
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When a Message Appears
Message
Cause
Solution
The sub-machine's User
Tools menu is open.
Press the {User Tools} key to close the
Cannot print from
the sub-machine.
Checkthestatusof
the sub-machine.
User Tools menu.
The sub-machine is in In- Press the {Interrupt} key on the sub-ma-
Sub-machine is in
Interrupt mode.
terrupt mode.
chine to cancel Interrupt mode.
2
Paper type or tray set-
tings on the two ma-
chines do not match.
Make the same settings on both ma-
chines.
Sub-machine does
not have the same
paper setting(s).
Cover settings on the two Make the same settings on both ma-
The Cover Sheet
setting(s) of the
sub-machine is
different from
the main machine.
machines do not match.
chines.
Slip Sheet settings on the Make the same settings on both ma-
The Slip Sheet
setting(s) of the
sub-machine is
different from
the main machine.
two machines do not
match.
chines.
Designation Sheet set-
tings on the two ma-
chines do not match.
Make the same settings on both ma-
chines.
The Designation
Sheet setting(s)
of sub-machine is
different from
main machine.
Paper tray settings on the Make the same settings on both ma-
Sub-machinepaper
settings must be
the same to use
this tray.
two machines do not
match.
chines.
Stamp data on the sub-
machine has been delet- chine.
ed.
Reprogram the stamp on the sub-ma-
No stamp data in
the sub-machine.
The sub-machine has
stopped due to power
failure or communication
error.
Continue copying using the main ma-
chine.
Cannot print from
the sub-machine.
Sub-machine will
be disconnected.
Sort has not been selected Select the Sort function.
with Z-fold.
Z-fold is avail-
able only when
Sort mode is se-
lected in Connect
Copy.
Reference
23
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Troubleshooting When Using the Copy Function
Display During Connect Copy
This section explains about the display during Connect Copy.
Problem
Cause
Solution
[Connect Copy] is not dis- The sub-machine's main Turn on the sub-machine's main power.
played. power is off.
2
[Connect Copy] is not dis- Functions that cannot be Cancel the functions selected on the
played.
used with Connect Copy main machine.
are selected on the main
machine (such as storing
or copying the first page
of a document in the Doc-
ument Server).
[Connect Copy] is not dis- The main machine is in
played. Interrupt mode.
Press the {Interrupt} key on the sub-ma-
chine to cancel Interrupt mode.
[Connect Copy] is not dis- The [Connect Copy Key Dis- Select [Display] for the [Connect Copy Key
played. play] setting is off. Display] setting.
[Connect Copy] is not dis- The cable connecting the Contact your service representative.
played.
two machines is dam-
aged.
[Connect Copy] is not dis- The L is lit.
Follow the instructions displayed.
played.
[Connect Copy] appears
faded.
Functions that cannot be Press the {Clear Modes} key to clear the
used with Connect Copy settings.
have been set.
24
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If Connect Copy is Cancelled
If Connect Copy is Cancelled
This section explains about causes and remedies when Connect Copy is can-
celled.
Problem
Cause
Solution
The machine cancels
Connect Copy.
The main machine's
main power is off, or the or operation switch, and then press
operation switch has
Turn on the sub-machine's main power
2
[Connect Copy].
been pressed.
The machine cancels
Connect Copy.
The sub-machine's main A message instructing you to check the
power is off.
sub-machine appears on the display of
the main machine. Press [Cancel] to clear
Connect Copy. Turn on the sub-ma-
chine's main power, press [Connect
Copy] and then make your settings
again.
The machine cancels
Connect Copy.
The Weekly Timer set-
ting is coming into effect switch , and then press [Connect Copy].
Turn on the main machine's operation
on the main machine.
An error message indi-
cates the main machine
has broken down.
The L is lit.
Copying is not possible. Follow the in-
structions displayed.
25
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Troubleshooting When Using the Copy Function
If You Cannot Exit from Connect Copy
This section explains about causes and remedies if you cannot exit from Connect Copy.
Problem
Cause
Solution
There is no response when Scanning is in progress.
Press the {Stop} key on the main ma-
you press [Connect Copy]
.
chine, and then press [Stop].
2
There is no response when Copying is in progress.
Press the {Stop} key on the main ma-
you press [Connect Copy]
.
chine, and then press [Stop].
There is no response when A paper misfeed has oc- Follow the instructions displayed.
you press [Connect Copy]
.
curred on either the main
machine or sub-machine.
For details, see p.93 “Removing
If the sub-machine's display indicates
that a cover is open, follow the instruc-
tions displayed.
There is no response when A paper misfeed has oc- To cancel Connect Copy, Press the
you press [Connect Copy] curred on either the main {Stop} key on the main machine, and
or sub-machine. then press [Stop].
.
There is no response when A paper misfeed has oc- Follow the instructions displayed.
you press [Connect Copy]
.
curred on one of the ma-
chine, or toner or other
supplies need to be re-
placed.
For details, see p.65 “Loading paper”,
There is no response when A paper misfeed has oc- To cancel Connect Copy, press the
you press [Connect Copy]
.
curred on one of the ma- {Stop} key on the main machine, and
chine, or toner or other
supplies need to be re-
placed.
then press [Stop].
There is no response when A paper misfeed has oc- Removed the jammed paper.
you press [Connect Copy]
.
curred during stapling.
For details, see p.106 “Removing
To cancel Connect Copy, press the
{Stop} key on the main machine, and
then press [Stop].
26
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When You Cannot Make Clear Copies
When You Cannot Make Clear Copies
This section explains likely causes of and possible solutions for unclear copies.
Problem
Cause
Solution
Copies appear dirty.
Image density is too high. Adjust the image density. See “Adjust-
ing Copy Image Density”, Copy/Docu-
ment Server Reference.
2
Copies appear dirty.
Auto Image Density is
not selected.
Adjust the auto density. See “Adjusting
Copy Image Density”, Copy/Docu-
ment Server Reference.
The reverse side of an
original image is copied.
Image density is too high. Adjust the image density. See “Adjust-
ing Copy Image Density”, Copy/Docu-
ment Server Reference.
The reverse side of an
original image is copied. not selected.
Auto Image Density is
Adjust the auto density. See “Adjusting
Copy Image Density”, Copy/Docu-
ment Server Reference.
A shadow appears on
copies if you use pasted
originals.
Image density is too high. Adjust the image density. See “Adjust-
ing Copy Image Density”, Copy/Docu-
ment Server Reference.
Change the orientation of the original.
Put mending tape on the pasted part.
The same copy area is
dirty whenever making
copies.
The exposure glass or
ADF is dirty.
The same copy area is
dirty whenever making
copies.
The original that has al- Select [Generation Copy], and then begin
ready been printed is
copying. See “Generation Copy”,
scanned.
Copy/Document Server Reference.
Copies are too light.
Image density is too light. Adjust the image density. See “Adjust-
ing Copy Image Density”, Copy/Docu-
ment Server Reference.
Copies are too light.
A light copy may result
when you use damp or
rough grain paper.
Use the recommended paper. also, use
paper that has been stored in the rec-
ommended temperature and humidity
condition. See “Copy Paper”, About
This Machine.
Contact your service representative.
Copies are too light.
Toner bottle is almost
empty.
Parts of images are not
copied.
The original is not set cor- Set originals correctly. See “Placing
rectly.
Originals”, Copy/Document Server
Reference.
Parts of images are not
copied.
The correct paper size is Select the proper paper size.
not selected.
27
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Troubleshooting When Using the Copy Function
Problem
Cause
Solution
Images appear only par- The paper is damp.
tially.
Use paper that has been stored in the
recommended temperature and hu-
midity condition. See “Copy Paper”,
About This Machine.
Black lines appear.
White lines appear.
White lines appear.
Copies are blank.
The exposure glass is
dirty.
The exposure glass is
dirty.
2
er is beginning to run out.
The original is not set cor- When using the exposure glass, face the
rectly.
originals down. When using the ADF,
face them up.
A moiré pattern is pro-
duced on copies.
Your original has a dot
pattern image or many
lines.
Place the original on the exposure glass
at a slight angle.
Black spots appear on the Because of high humidi- Place the print on the exposure glass in
copy of a photographic
print.
ty, thephotographic print either of the following ways:
has stuck to the exposure
•
Place an OHP transparency on the
glass.
exposure glass, and then place the
print on top of the OHP transparen-
cy.
•
Place the print on the exposure
glass, and then place two or three
sheets of white paper on top of it.
Leave the auto-document feeder
(ADF) open when copying.
28
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When You Cannot Make Copies As Wanted
When You Cannot Make Copies As Wanted
This section explains likely causes of and possible solutions for unclear copies.
❖ Basic
Problem
Cause
Solution
Misfeeds occur frequently. The number of sheets
Load paper only as high as the upper
2
loaded exceeds the capac- limit markings on the side fence of the
ity of the machine.
paper tray or bypass tray. See “Copy
Paper”, About This Machine.
Misfeeds occur frequently. The paper is damp.
Use paper that has been stored in the
recommended temperature and hu-
midity condition. See “Copy Paper”,
About This Machine.
Misfeeds occur frequently. The paper is too thick or Use recommended paper. See “Copy
too thin.
Paper”, About This Machine.
Misfeeds occur frequently. The copy paper is
wrinkled or has been
Use recommended paper. Use paper
that has been stored in the recommend-
ed temperature and humidity condi-
tion. See “Copy Paper”, About This
Machine.
folded/creased.
Misfeeds occur frequently. Printed paper is being
used.
Use recommended paper. Do not use
paper that has been already copied or
printed onto. See “Copy Paper”, About
This Machine.
Copy paper becomes
creased.
The paper is damp.
Use paper that has been stored in the
recommended temperature and hu-
midity condition. See “Copy Paper”,
About This Machine.
Copy paper becomes
creased.
The paper is too thin.
Use recommended paper. See “Copy
Paper”, About This Machine.
Copies are not stapled.
Copies are not stapled.
The number of copies ex- Check the stapler capacity. See “Sup-
ceeds the capacity of the plementary Informations”, Copy/Doc-
stapler.
ument Server Reference.
Copies are not stapled.
Copy paper is curled.
Turn the copy paper over in the tray.
Staples are wrongly posi- Originals are not set cor- Check the correct position to place the
tioned.
rectly.
originals. See “Staple”, Copy/Docu-
ment Server Reference.
29
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Troubleshooting When Using the Copy Function
Problem
Cause
Solution
You cannot combine sev- Selected functions cannot Check the combination of functions
eral functions.
be used together.
and make the settings again. See “Func-
tion Compatibility”, Copy/Document
Server Reference.
When sorting, the pages The memory became full You can interrupt copying when the
are divided into two
blocks.
in the middle of sorting
and the pages were deliv- Full Auto Scan Restart”, General Set-
ered in two blocks. tings Guide.
memory becomes full. See “Memory
2
Paper does not output
during printing with sta- while using the staple
When you stop printing Press the {Clear Modes} key and cancel
copy settings, including stapling.
pling.
function, paper not sta-
pled during printing may
be left in the staple unit.
The copy is grayed out or You have copied a copy- Check the document. See “Using [Data
a text pattern appears in guarded document pro- Security for Copying]”, Printer Reference.
the background of the
tectedfromunauthorized
copy.
copying.
Images are skewed.
Images are skewed.
The side fences in the pa- Make sure the paper guide is locked.
per feed tray is not
locked.
❖ Edit
Problem
Cause
Solution
In Double Copies mode, Combination of original Select A3L for A4K originals and A4
parts of the original im-
age are not copied.
and copy paper is not cor- for A5 originals.
rect.
In Border, Centre, or Cen- You set a wide erased
Make the margin width narrower. You
can adjust it between 2 - 99 mm (0.1” -
3.9”). See “Erase Border Width” and
“Erase Centre Width”, General Settings
Guide.
tre/ Border mode, parts
of the original image are
not copied.
margin.
In Border, Centre, or Cen- Originals are not scanned Place the originals correctly.
tre/ Border mode, parts
of the original image are
not copied.
correctly.
In Margin Adjustment
mode, parts of the origi- margin.
nal image are not copied.
You set a wide erased
Set a narrower margin with User Tools.
You can set the width between 0 - 30
mm (0” - 1.2”).
See “Front Margin: Left/Right”, “Back
Margin: Left/Right”, “Front Margin:
Top/Bottom” and “Back Margin:
Top/Bottom”, General Settings Guide.
30
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When You Cannot Make Copies As Wanted
Problem
Cause
Solution
In Margin Adjustment
mode, parts of the origi- space on the opposite
There is a lack of margin Set a narrower margin with User Tools.
You can set the width between 0 - 30
nal image are not copied. side of the binding posi- mm (0” - 1.2”).
tion.
See “Front Margin: Left/Right”, “Back
Margin: Left/Right”, “Front Margin:
Top/Bottom” and “Back Margin:
Top/Bottom”, General Settings Guide.
2
In Image Repeat mode,
You selected copy paper Select copy paper larger than the origi-
the original image is not the same size as the origi- nals or select the proper reproduction
copied repeatedly.
nals, or you did not select ratio.
the proper reproduction
ratio.
❖ Stamp
Problem
Cause
Solution
The stamp position is
wrong.
The paper orientation is
wrong.
Check the paper orientation and stamp
position.
The stamp is not printed The back side stamp posi- Reset the back side stamp position. See
on the back side of sheets tion is incorrect for the
“Back Side Stamp Position in Duplex”,
when duplex copying.
paper size.
General Settings Guide.
❖ Combine
Problem
Cause
Solution
You cannot make a book You selected a setting
Change the setting. See “Orientation:
from Booklet or Maga-
zine mode by folding
copies.
(“Open to left”or “Open Booklet, Magazine”, General Settings
to right”) that does not
match the orientation of
originals.
Guide.
When using Combine,
parts of the image are not tion ratio that does not
You specified a reproduc- When you specify a reproduction ratio
using Manual Paper Select mode, make
copied. match the sizes of your
sure that the ratio matches your origi-
originals and copy paper. nals and the copy paper. Select the cor-
rect reproduction ratio before using
Combine mode.
Copies are not in correct You placed the originals When placing a stack of originals in the
order.
in the incorrect order.
ADF, the last page should be on the bot-
tom.
If you place an original on the exposure
glass, start with the first page to be cop-
ied.
31
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Troubleshooting When Using the Copy Function
❖ Duplex
Problem
Cause
Solution
Cannot print in duplex
mode.
You have selected a tray Set the tray to [2 Sided Copy] in [Tray Pa-
which is set to [1 Sided
per Settings] in [System Settings]. See
“System Settings”, General Settings
Copy] in [Tray Paper Set-
tings] in [System Settings]. Guide.
Copies are not in correct You placed the originals When placing a stack of originals in the
order.
in the incorrect order.
ADF, the last page should be on the bot-
tom.
2
If you place an original on the exposure
glass, start with the first page to be cop-
ied.
When using Duplex,
You placed the originals Place the original in the correct orienta-
copy is made Top to Bot- in the wrong orientation. tion. See “Original Orientation”,
tom even though [Top to
Copy/Document Server Reference.
Top] is selected.
❖ Connect Copy
Problem
Cause
Solution
You cannot staple,
punch, or Z-fold.
The main and sub-ma-
chines do not have the
same option installed.
Press [Connect Copy] to cancel Connect
Copy.
You get different copy re- The Copy Quality setting Make the same Copy Quality setting
sults from the main and
sub-machines.
differs on the two ma-
chines.
one the two machines.
32
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When You Cannot Make Copies As Wanted
When Memory is Full
This section explains likely causes of and possible solutions for problems related
to full memory.
Message
Cause
Solution
The scanned originals ex- Press [Print] to copy scanned originals
Memory is full.
ceeds the number of pag- and cancel the scanning data. Press
2
nn originals have
been scanned.
es that can be stored in
memory.
[Stop] to cancel the scanning data and
not copy.
Press [Print] to
copy scanned
originals. Do not
remove remaining
originals.
“n” in the message repre-
sents a changeable num-
ber.
The machine checked if
the remaining originals
should be copied, after
the scanned originals was
printed.
To continue copying, remove all copies,
and then press [Resume Printing]. To
stop copying, press [Stop].
Press [Continue]
to scan and copy
remaining origi-
nals.
❖ Connect Copy
Message
Cause
Solution
The quantity of data ex-
ceeds the capacity of the chine.
sub-machine.
Continue printing on the main ma-
Sub-machine memo-
ry is full. Sub-
machine will be
disconnected.
Note
❒ If you set [Memory Full Auto Scan Restart] in User Tools to [On], even if the mem-
ory becomes full, the memory overflow message will not be displayed. The
machine will make copies of the scanned originals first, then automatically
proceed scanning and copying the remaining originals. In this case, the result-
ing sorted pages will not be sequential. See “Input / Output”, General Set-
tings Guide.
33
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Troubleshooting When Using the Copy Function
2
34
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3. Troubleshooting When
Using the Printer Function
This chapter explains likely causes of and possible solutions for printer function
problems.
When a Message Appears during
Installation of the Printer Driver
This section explains what to do if a message appears when installing the printer
driver.
The following describes operations when a message appears during installation
of the printer driver. Message number 58 or 34 indicates that the printer driver
cannot be installed using Auto Run. Install the printer driver using [Add Printer]
or [Install Printer].
Message number 58 appears if there is a newer version of the printer driver al-
ready installed.
Windows 95/98/Me
This section explains the procedure under Windows 95/98/Me.
A On the [Start] menu, point to [Settings], and then click [Printers].
B Double-click the Add Printer icon.
C Follow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
• RPCS (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\RPCS\WIN9X_ME\(Language)\DISK1
• PCL 5e (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL5E\WIN9X_ME\(Language)\DISK1
• PCL 6 (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL6\WIN9X_ME\(Language)\DISK1
• PostScript 3 (“Scanner Driver and Utilities” CD-ROM)
D:\DRIVERS\PS\WIN9X_ME\(Language)\DISK1
If the installer starts, click [Cancel] to quit.
35
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Troubleshooting When Using the Printer Function
Windows 2000
This section explains the procedure under Windows 2000.
A On the [Start] menu, point to [Settings], and then click [Printers].
B Double-click the Add Printer icon.
C Follow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
3
• RPCS (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\RPCS\WIN2K_XP\(Language)\DISK1
• PCL 5e (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL5E\WIN2K_XP\(Language)\DISK1
• PCL 6 (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL6\WIN2K_XP\(Language)\DISK1
• PostScript 3 (“Scanner Driver and Utilities” CD-ROM)
D:\DRIVERS\PS\WIN2K_XP\(Language)\DISK1
If the installer starts, click [Cancel] to quit.
Windows XP, Windows Server 2003
This section explains the procedure under Windows XP or Windows Server
2003.
A On the [Start] menu, click [Printers and Faxes].
B Click [Add a printer].
C Follow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
• RPCS (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\RPCS\WIN2K_XP\(Language)\DISK1
• PCL 5e (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL5E\WIN2K_XP\(Language)\DISK1
• PCL 6 (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL6\WIN2K_XP\(Language)\DISK1
• PostScript 3 (“Scanner Driver and Utilities” CD-ROM)
D:\DRIVERS\PS\WIN2K_XP\(Language)\DISK1
If the installer starts, click [Cancel] to quit.
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When a Message Appears during Installation of the Printer Driver
Windows NT 4.0
This section explains the procedure under Windows NT 4.0.
A On the [Start] menu, point to [Settings], and then click [Printers].
B Double-click the Add Printer icon.
C Follow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
3
• RPCS (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\RPCS\NT4\(Language)\DISK1
• PCL 5e (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL5E\NT4\(Language)\DISK1
• PCL 6 (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\PCL6\NT4\(Language)\DISK1
• PostScript 3 (“Scanner Driver and Utilities” CD-ROM)
D:\DRIVERS\PS\NT4\(Language)\DISK1
If the installer starts, click [Cancel] to quit.
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Troubleshooting When Using the Printer Function
If USB Connection Fails
This section explains how to troubleshoot a problem related to USB connection.
Problem
Cause
Solution
The machine is not auto- The USB cable is not con- Turn off the power of the machine, re-
matically recognized.
nected properly.
connect the USB cable, and then turn it
on again.
Windows has already
configured the USB set-
tings.
Check whether the com- Open Windows' Device Manager, and
puter has identified the
machine as an unsup-
ported device.
then, under [Universal Serial Bus control-
lers], remove any conflicting devices.
Conflicting devices have a [!] or [?] icon
by them. Take care not to accidentally
remove required devices. For details,
see Windows Help.
3
When using Windows 2000 / XP or
Windows Server 2003, an erroneous de-
vice is displayed under [USB Controller]
in the [Device Manager] dialog box.
Windows Me and the
You need to download
Download USB Printing Support from
machine cannot be con- USB Printing Support for the supplier's website.
nected.
Windows Me.
Search the model name you use on the
supplier's website, and download USB
Printing Support.
38
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When a Message Appears
When a Message Appears
This section describes the principal messages that appear on the panel display.
If a message not described here appears, act according to the message.
Reference
Before turning the main power off, see “Turning On/Off the Power”, About
This Machine.
Status Messages
3
This section describes the machine status messages.
Message
Problem
This is the default ready message. The machine is ready
for use. No action is required.
Ready
The machine is printing. Wait a while.
Printing...
The machine is waiting for the next data to print.
Wait a while.
Waiting...
The machine is offline. To start printing, switch the ma-
Offline
chine online by pressing {Online} key.
The machine is preparing the development unit. Wait a
while.
Please wait.
Resetting job...
Setting change...
Hex Dump Mode
The machine is resetting the print job. Wait until
“Ready” appears on the display panel.
The machine is setting changing. Wait a while.
In the Hex Dump mode, the machine receives data in
hexadecimal format. Turn off the machine after print-
ing, and then turn back on.
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Troubleshooting When Using the Printer Function
Alert Messages
This section describes the machine Alert messages.
Message
Cause
Solution
•
IEEE 802.11b interface Turn off the machine and check the
unit was not inserted IEEE 802.11b interface unit is inserted
whenthemachinewas correctly. Then, turn the machine on
Cannotconnectwith
the wireless card.
Turn the main power
switch off, then
check the card.
turned on, or it was
pulled out after the
machine turned on.
again. If the message appears again, call
your service representative.
/
Problems with the
wireless card.
Problems with the
3
•
The settings are not
updated although the
unit is detected, or er-
rors are found while
accessing the unit.
/
wireless board.
An error may have oc-
curred in the IEEE 1394
board.
Turn off the main power switch, and back
on again. If the message appears again,
contact your service representative.
Problems with
IEEE 1394 Board.
An error has occurred in Turn off the main power switch, and back
Problem with Hard
Disk.
the hard disk drive.
on again. If the message appears again,
contact your service representative.
The password of the en- Enter the correct password.
crypted PDF file has been
entered incorrectly.
The entered pass-
wordisincorrect.
An error has occurred in Turn off the main power switch, and back
USB has a problem.
the USB interface.
on again. If the message appears again,
contact your service representative.
An error has occurred in Turn off the main power switch, and back
HardwareProblem:
Ethernet
the Ethernet board.
on again. If the message appears again,
contact your service representative.
Use of this function is re- Contact the administrator.
stricted.
You do not have
the privileges to
use this function.
•
•
The login user name
or password entered
is incorrect.
•
•
Check your login user name and
password.
Authentication
has failed.
Contact the administrator.
The machine current-
ly cannot perform au-
thentication.
An error has occurred in Turn off the main power switch, and
ParallelI/Fboard
has a problem.
the parallel interface
board.
back on again. If the message appears
again, contact your service representa-
tive.
An error has occurred in Contact your service representative.
the font settings.
Printer font er-
ror.
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When a Message Appears
Message
Cause
Solution
Maximum capacity of
Reduce the value of [Resolution] in the
Memory Overflow
PCL 5e/6 or PostScript 3 printer driver. Alternatively, select
list display has been ex- [Frame Priority] from [Memory Usage] in
ceeded.
[System]. If this message continues to
appear after taking these steps, de-
crease the number of files sent to the
machine.
Checking the Error Log
3
If files could not be stored due to printing errors, identify the cause of the errors
by checking the error log on the control panel.
A Press the {Printer} key to display the printer screen.
ANR103S
B Press [Error Log].
An error log list appears.
Note
❒ The most recent 50 errors are stored in the error log. If a new error is added
when there are 50 errors already stored, the oldest error is deleted. How-
ever, if the earliest error is a Sample Print, Locked Print, Hold Print, or
Stored print error, it is not deleted. The error is stored separately until the
number of errors reaches 30.
❒ If the main power switch is turned off, the log is deleted.
41
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Troubleshooting When Using the Printer Function
When You Cannot Print
Use the following procedures if printing does not start even after performing [Print].
Problem
Cause
Solution
Printing does not start.
The power is off.
Check the cable is securely plugged
into the power outlet and the machine.
Turn on the main power switch.
Printing does not start.
Printing does not start.
The machine is set to “Of- Press the {Online} key.
fline”.
3
The cause is displayed on Check the error message or warning
the display of the control status on the display panel and take the
panel. required action.
Printing does not start.
Printing does not start.
The interface cable is not Connect the interface cable securely. If
connected correctly.
it has a fastener, fasten that securely as
well. See “Connecting to the Interfac-
es”, General Settings Guide.
The correct interface ca-
ble is not being used.
The type of interface cable you should
use depends on the computer. Be sure
to use the correct one. If the cable is
damaged or worn, replace it. See “Con-
necting to the Interfaces”, General Set-
tings Guide.
Printing does not start.
Printing does not start.
The interface cable was
connected after the ma-
chine was switched on.
Connect the interface cable before turn-
ing on the machine.
If the machine is operat- To check signal status, press the {User
ing in an extended wire- Tools} key, and then press [System Set-
less LAN, failure to print tings] on the display panel. On the [Inter-
might result from a weak face Settings] tab, select [IEEE 802.11b],
wireless signal.
and then press [Wireless LAN Signal]. If
signal quality is poor, move the ma-
chine to a location where radio waves
can pass or remove objects that might
cause interference.
(You can check signal status only when
using wireless LAN in the infrastruc-
ture mode.)
Printing does not start.
If the machine is operat- Check using the machine's display pan-
ing in an extended wire- el that the SSID is correctly set. See
less LAN, SSID settings
are incorrect.
“Network Settings”, General Settings
Guide.
42
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When You Cannot Print
Problem
Cause
Solution
Printing does not start.
If the machine is operat- Check access point settings when in the
ing in an extended wire- infrastructure mode. Depending on the
less LAN, the receiver's
MAC address may be
access point, client access may be limit-
ed by MAC address. Also, check there
preventing communica- are no problems in transmission be-
tion with the access point. tween access point and wired clients,
and between access point and wireless
clients.
Printing does not start.
Printing does not start.
Printing does not start.
The extended wireless
LAN has not started.
Confirm the orange LED is lit, and the
green LED is lit or blinks during trans-
mission.
3
The login user name, log- Check the login user name, login pass-
in password, or driver
encryption key is invalid.
word, or driver encryption key.
Advancedencryptionhas Check the settings of the Extended Se-
been set using the Ex-
curity function with the administrator.
tended Security function.
Data-in lamp does not
blink or light up.
If the data-in lamp is unlit
or not flashing even after
performing [Print], the
machine has not received
the data.
•
When the machine is connected to a
computer via a cable, check the
computer print port settings are cor-
rect. See “Confirming the Connec-
tion Method”, Printer Reference.
•
When it is networked with a com-
puter, Contact the administrator.
The status indicator of
the printer is lit.
The cause is displayed on Check the error message on the display
panel.
The destination list is be- Wait until the message disappears. Do
Updating the desti-
“
ing updated from the
not switch off the power while this mes-
nation list...
network using SmartDe- sage is displayed. Depending on the
viceMonitor for Admin. number of destinations to be updated,
there may be some delay before you can
Please wait. Speci-
fied destination(s)
or sender's name has
been cleared.” appears.
resume operation. Operations are not
possible while this message is displayed.
[List / Test Print] is dis-
A mechanical error might Contact your service representative.
abled.
have occurred.
See “List/Test Print”, General Settings
Guide.
Printing does not start
The correct Communica- Turn the main power off and back on.
when using the extended tion mode is not set.
wireless LAN in Ad-hoc
mode.
See “Turning On/Off the Power”,
About This Machine.
Or, change the settings for [System Set-
tings], [Interface Settings], and [Network].
See “Network Settings”, General Set-
tings Guide.
If the printing does not start, consult your service representative.
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Troubleshooting When Using the Printer Function
❖ When the machine is connected to the computer using the interface cable
The following shows how to check the print port when the data-in lamp does
not light up or blink.
Check if the print port setting is correct. When it is connected using a parallel
interface, connect it to LPT1 or LPT2.
For Windows 95/98/Me
A Click the [Start] button, point to [Settings], and then click [Printers].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Details] tab.
3
D In the [Print to the following port:] list, confirm the correct port is selected.
For Windows 2000 or Windows NT 4.0
A Click the [Start] button, point to [Settings], and then click [Printers].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Ports] tab.
D In the [Print to the following port(s)] list, confirm the correct port is selected.
Windows XP
A Click the [Start] button, and then click [Printers and Faxes].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Ports] tab.
D In the [Print to the following port(s)] list, confirm the correct port is selected.
Windows Server 2003
A Click the [Start] button, point to [Settings], and then click [Printers and Faxes].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Ports] tab.
D In the [Print to the following port(s)] list, confirm the correct port is selected.
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Other Printing Problems
Other Printing Problems
This section explains likely causes of and possible solutions for problems that
can occur when printing from a computer.
Problem
Cause
Solution
Print is smudges.
Settings for thick pa-
per have not been
made when printing
on thick paper in the
bypass tray.
•
•
PCL 5e/6 and PostScript 3
Select [Thick] in the [Type:] list on the [Paper]
tab.
RPCS
Select [Thick] in the [Paper type:] list on the
3
[Print Settings] tab.
page is faded.
toner is beginning to
run out.
The print on the entire The paper is damp.
page is faded.
Use paper that has been stored in the recom-
mended temperature and humidity condition.
See “Copy Paper”, About This Machine.
The print on the entire The paper is unsuit-
Use the recommended paper. (Printing on
coarse or treated paper might result in faint
print image.) See “Copy Paper”, About This
Machine.
page is faded.
able.
The print on the entire If the [Toner saving]
For the RPCS printer driver, [Toner saving] is lo-
page is faded.
check box is selected cated on the [Print Quality] tab. For the Post-
in the printer driver
settings, the entire
page will be faded
when printed.
Script 3 printer driver, see PostScript 3
Supplement. See the printer driver Help.
Image bleeds when
rubbed.
If you are using thick On the printer driver's [Setup] tab, set [Paper
paper, [Paper type:]
might not be set to
[Thick].
type:] to [Thick]. See the printer driver Help.
Paper is not fed from When you are using a Set the desired input tray using the printer
the selected tray.
Windows operating
system, printer driver
settings override
those set using the
display panel.
driver. See the printer driver Help.
The printed image is With certain func-
In the application, change the layout, character
different from the im- tions, such as enlarge- size, and character settings.
age on the computer's ment and reduction,
display.
image layout might
be different to that on
the computer display.
The printed image is You might have se-
To print an image similar to that of the com-
different from the im- lected to replace True puter display, make settings to print True
age on the computer's Type fonts with ma-
Type fonts as an image. See the printer driver
Help.
display.
chine fonts in the
printing process.
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Troubleshooting When Using the Printer Function
Problem
Cause
Solution
slant.
might not be locked.
Print is slanted.
The paper is feeding
in at a slant.
Load the paper correctly. See p.65 “Loading
Misfeeds occur fre-
quently.
The number of sheets Load paper only as high as the upper limit mark-
loaded exceeds the ca- ings on the side fences of the paper tray or bypass
pacity of the machine. tray. See “Copy Paper”, About This Machine.
Misfeeds occur fre-
quently.
The paper is damp.
Use paper that has been stored in the recom-
mended temperature and humidity condition.
See “Copy Paper”, About This Machine.
3
Misfeeds occur fre-
quently.
The paper is too thick Use recommended paper. See “Copy Paper”,
or too thin.
About This Machine.
Misfeeds occur fre-
quently.
The copy paper is
wrinkled or has been been stored in the recommended temperature
Use recommended paper. Use paper that has
folded/creased.
and humidity condition. See “Copy Paper”,
About This Machine.
Misfeeds occur fre-
quently.
Printed paper is being Use recommended paper. See “Copy Paper”,
used.
About This Machine.
Copy paper becomes The paper is damp.
creased.
Use paper that has been stored in the recom-
mended temperature and humidity condition.
See “Copy Paper”, About This Machine.
Copy paper becomes The paper is too thin. Use recommended paper. See “Copy Paper”,
creased.
About This Machine.
White lines appear.
toner is beginning to
run out.
When printing graph- If the printer driver is If you want to print accurately, set the printer
ics, the output and the configured to use the driver to print without using the graphics
screen are different.
graphics command,
command. See the printer driver Help.
the graphics com-
mand from the ma-
chine is used to print.
Garbled characters
are printed.
The correct printer
language might have
not been selected.
Set the correct printer language.
Images are printed in The feed orientation
Set the machine's feed orientation and the
printer driver's feed orientation accordingly.
the wrong orienta-
tion.
you selected and the
feed orientation select- See the printer driver Help.
ed in the printer driv-
er's optionsetup might
not be the same.
There is considerable “Off mode / Sleep
The machine requires time to warm up if it has
been in “Off mode/Sleep mode”. Specify “Off
mode/Sleep mode” in [System Settings], [Auto
Off Timer].
delay between the
print start instruction
and actual printing.
mode” might be set.
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Other Printing Problems
Problem
Cause
Solution
There is considerable Processing time de-
delay between the pends on data vol-
print start instruction ume. High volume
If the data-in lamp is blinking, data has been
received by the printer. Wait for a moment.
Making the following setting on the printer
driver may reduce the computer's workload.
and actual printing.
data, such as graph-
ics-heavy documents,
take longer to process.
❖ PCL 5e/6
Select the lower value for [Resolution] on
the [Print Quality] tab in the printer proper-
ties dialog box.
❖ PostScript 3
3
Select the lower value in [Resolution]. The
location of this setting is given below. If
your operating system is Windows, select
[PostScript (optimize for speed)] in [PostScript
Output Option]. [PostScript Output Option] is
located as follows:
•
Windows 95 / 98 / Me
[Print Quality] tab in the printer proper-
ties dialog box.
•
Windows 2000 / XP, Windows Server 2003
[PostScript Output Option] in [PostScript
Options] on [Advanced...] on [Layout] tab
in the printing preferences dialog box.
•
Windows NT 4.0
[File] on [Advanced...] on [Document De-
faults] tab in the printing preferences di-
alog box.
•
•
Mac OS 9.x
[Printer Specifications] in the print dialog
box.
Mac OS X
[Set 3] tab in [Printer Features] in the print
dialog box.
If you use Windows, select [PostScript (opti-
mize for speed)].
•
•
•
Windows 95 / 98 / Me
[PostScript output format:] on the [Post-
Script] tab in the printer properties dia-
log box.
Windows 2000 / XP, Windows Server 2003
[PostScript Output Option] in [PostScript
Options] on [Advanced...] on [Layout] tab
in the printing preferences dialog box.
Windows NT 4.0
[File] on [Document Defaults] on [Ad-
vanced...] tab in the printing preferences
dialog box.
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Troubleshooting When Using the Printer Function
Problem
There is considerable Processing time de-
delay between the pends on data vol-
print start instruction ume. High volume
Cause
Solution
❖ RPCS
Select the lower value for [Resolution:] on
the [Print Quality] tab in the printer driver's
dialog box.
Select [Fast] for the [Document type] list on
the [Print Quality] tab in the printer driver's
dialog box.
and actual printing.
data, such as graph-
ics-heavy documents,
take longer to process.
To enable [Change User Settings...], select the
[User settings] check box.
See the printer driver Help.
3
Images are cut off, or You may be using pa- Use the same size paper as that selected in the
excess is printed.
per smaller than the
application. If you cannot load paper of the
size selected in the ap- correct size, use the reduction function to re-
plication.
duce the image, and then print. See the printer
driver Help.
Page layout is not as
expected.
Print areas differ de-
pending on machine
used. Information that tab in the RPCS printer driver. See the printer
fits on a single page on driver Help.
one machine may not
Adjust the [Printable area:] setting in the [Printer
Configuration...] dialog box on the [Print Settings]
fit on a single page of
another machine.
Photo images are
coarse.
Some applications
print at lower resolu- er resolution.
Use the application's settings to specify a high-
tion.
Solid lines are printed Dither patterns do not Make the following settings with the printer
as broken lines.
match.
driver: Change the [Dithering:] setting on the
[Image Adjustments] tab in the [Change User Set-
tings...] dialog box, on the [Print Quality] tab in
the RPCS printer driver. See the printer driver
Help.
Optional components Bidirectional commu- Set up optional devices on the Properties of the
connected to the ma- nication is not work- printer.
chine are not recog-
nized when using
Windows 95 / 98 /
Me, Windows 2000 /
XP, Windows Server
2003, and Windows
NT 4.0.
ing.
See the printer driver Help.
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Other Printing Problems
Problem
Cause
Solution
When using duplex printing, make settings to
Duplex printing is
malfunctioning.
Duplex printing can-
not be done with paper use paper from a tray other than the bypass
set in the bypass tray. tray.
Duplex printing is
malfunctioning.
The upper tray cannot Specify a another output tray.
be used as an output
destination in duplex
mode.
Duplex printing is
malfunctioning.
Duplex printing can-
not be done with a tray [2 Sided Copy] on the System Settings menu.
for which [1 Sided Copy] See “System Settings”, General Settings
Change the Paper Type setting for the tray to
3
has been specified as
Paper Type on the Sys-
tem Settings menu.
Guide.
When using Windows The correct applica-
Make sure the application's paper size and ori-
95 / 98 / Me / 2000 / tion or printer driver entation settings match those of the printer
XP, Windows Server
2003, or Windows NT
4.0, combined printing
or booklet printing
does not come out as
expected.
settings are not made. driver. If a different paper size and orientation
are set, select the same size and orientation.
A print instruction
was issued from the
computer, but print-
ing did not start.
User Authentication
may have been set.
Contact the administrators.
No transmission
when using 1394 in-
terface connection.
•
•
Interface connec-
tion has not been
made.
Check using the following procedure:
A Confirm the IEEE 1394 interface cable is
connected securely.
The correct com-
puter settings are
not made.
B Restart the computer. If the error occurs
even after executing the above operation,
proceed to the following steps.
C Unplug the IEEE 1394 interface cable con-
nected to the computer.
D Run the utility tool for the IEEE 1394 inter-
face board, which is stored in the following
path on the CD-ROM “Printer Drivers and
Utilities”:
\UTILITY\1394\
(For more information about using the util-
ity tool for IEEE 1394, see the README file
in the same directory on the CD-ROM.)
E Restart the computer.
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Troubleshooting When Using the Printer Function
Problem
Cause
Solution
PDF files do not print PDF files are pass-
To print password-protected PDF files, enter
the password in the [PDF Menu] or on Web Im-
age Monitor.
out/cannot perform
word-protected.
[PDF Direct Print].
•
For details about [PDF Menu], see “PDF
Menu”, General Settings Guide.
•
For details about Web Image Monitor, see
the Web Image Monitor Help.
PDF files do not print PDF files cannot be
Change the PDF File Security setting.
out/cannot perform
[PDF Direct Print].
printed if they are
print-disabled via
PDF File Security.
3
PDF files do not print High compression
Open the application used to create the PDF,
out/cannot perform
PDF files created us- and then print the file using the application's
[PDF Direct Print].
ing the machine's
scanner function can-
not print directly.
driver.
Re-save the file in normal (non-compressed)
PDF format.
Some types of High Compression PDF files are
not supported. Consult your sales representa-
tive about the supported file types.
[PDF Direct Print] pro-
duces strange or mal- bedded.
formed characters.
Fonts were not em-
Embed fonts in the PDF file you want to print
and then print.
Printing by Bluetooth The number of jobs
Reduce the number of jobs.
is slow.
exceeds the capacity
of the machine.
Printing by Bluetooth
is slow.
•
A communication
error might have
occurred.
•
•
Remove the machine from close proximity
with IEEE 802.11b wireless LAN devices.
If there are active IEEE 802.11b wireless
LAN devices or other Bluetooth devices
nearby, relocate the machine or disable
those devices.
•
Interference from
IEEE 802.11b
(wireless LAN)
devicescanreduce
communication
speed.
•
Bluetooth trans-
missionspeedsare
not high.
If the problem cannot be solved, contact your service representative.
50
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4. Troubleshooting When
Using the Scanner Function
This chapter explains likely causes of and possible solutions for scanner function
problems.
When Scanning is Not Done as Expected
This section explains causes and remedies when scan results are not as expected.
Problem
Cause
Solution
The scanned image is
dirty.
ment feeder (ADF) is dirty.
The image is distorted The original was moved during
or out of position. scanning.
Do not move the original during
scanning.
The image is distorted The original was not pressed flat Make sure that the original is
or out of position.
against the exposure glass.
pressed flat against the exposure
glass.
The scanned image is
upside down.
The original was placed upside
down.
Place the original in the correct
orientation. See “Placing Origi-
nals”, Copy/Document Server
Reference.
No image results from The original was placed with the When the original is placed direct-
scanning.
front and back reversed.
ly on the exposure glass, the side
to be scanned must face down.
When the original is fed via the
ADF, the side to be scanned must
face up. See “Placing Originals”,
Copy/Document Server Refer-
ence.
Images are scanned in
rotated.
If you set the original with its up- When placing a stack of originals
per edge backward and save full in the ADF, place their lower edg-
color/grey scale images as a TIFF es first.
or JPEG file, they are scanned in
rotated.
See “Various Scan Settings”,
Scanner Reference.
The scanned image
contains white spaces.
•
If you scan originals using
functions other than the net-
work TWAIN scanner func-
tion, certain paper size and
resolution settings may pro-
duce scanned images that are
larger than the specified size
because of margins being
added to the sides.
Scanning at a higher resolution
may reduce the margins.
•
If the File Format Converter
(optional ) is installed, the
margins may become wider.
51
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Troubleshooting When Using the Scanner Function
When You Cannot Send Scanned Files
The following sections explain likely causes of and solutions for Network Deliv-
ery and E-mail Sending-related problems.
When Stored Files Cannot be Accessed
This section explains likely causes of and possible solutions for job access-relat-
ed problems.
Problem
Cause
Solution
The stored file is locked The file, which is password pro- Contact the administrator.
and is not accessible.
tected, is locked because the pass-
word was incorrectly entered ten
times.
4
When You Cannot Browse the Network to Send a Scan file
This section explains likely causes of and possible solutions for the Browser Net-
work failing to operate when files are sent.
Problem
Cause
Solution
The network cannot be The following machine settings
Check the settings. See “Network
Settings ”, General Settings
Guide.
browsed when speci-
fying the destination
folder.
may not be correct:
•
•
IPv4 address
Subnet Mask
When the TWAIN Driver Cannot be Started
This section explains likely causes of and possible solutions for the TWAIN driv-
er failing to operate.
Problem
Cause
Solution
The Scanner Properties Advanced encryption has been
For details about the extended se-
dialog box cannot be
displayed.
specified in the extended security curity setting, contact an admin-
setting. istrator.
52
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When You Cannot Send Scanned Files
When Stored Files Cannot be Edited
This section explains likely causes of and possible solutions for the TWAIN driv-
er failing to operate.
Problem
Cause
Solution
Stored files cannot be
Limits have been imposed using Contact the administrator.
deleted. File names and the available extended security
passwords cannot be
changed. Files cannot
be redelivered.
function.
When the Network Delivery Function Cannot be Used
4
This section explains likely causes of and possible solutions for the Network De-
livery function failing to operate.
Problem
Cause
Solution
The network delivery
function cannot be
used.
The delivery software may be an Contact the administrator.
old version or a security setting
may be specified.
The network delivery
function cannot be
used.
The network delivery function
setting is not correct.
Specify it correctly. See “Settings
Required to Use the Network De-
livery Scanner”, General Settings
Guide.
Operations are not possible when messages appear
This section explains likely causes of and possible solutions for messages that
appear and when the machine fails to operate.
Message
Cause
Solution
The destination list is being up-
dated from the network using
SmartDeviceMonitor for Admin. er while this message is
Depending on the number of des- displayed.
tinations to be updated, there
may be some delay before you
can resume operation. Opera-
tions are not possible while this
message is displayed.
Wait until the message disap-
pears. Do not switch off the pow-
Destinationlist/
machine settings
are updated. Se-
lected destina-
tions or function
settingshavebeen
cleared. Please
re-select the set-
tings.
53
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Troubleshooting When Using the Scanner Function
When a Message is Displayed
This section explains likely causes of and possible solutions for error messages
that may appear on the machine's control panel.
When a Message is Displayed on the Control Panel
This section explains causes and remedies if an error message appears on the
display of the control panel.
Important
❒ If a message not described here appears, act according to the message. For in-
formation about how to turn off the main power switch, see About This Ma-
chine.
4
Message
Cause
Solution
A network error has oc-
curred and connection
has failed. Try the opera- crowded. Check the information of Sys-
Try the operation once more. If the mes-
sage is still shown, the network may be
Connection with
LDAP server has
failed. Check the
server status.
tion once more.
tem Settings. See “System Settings”,
General Settings Guide.
The user name and pass- Make settings correctly for the user
word differ from those name and the password for LDAP serv-
set for LDAP Authentica- er authentication.
tion.
LDAP server au-
thentication has
failed. Check the
settings.
A specified destination or Specify the destination or sender's
The destination
list has been up-
dated. Specified
destination(s)or
sender's name has
been cleared.
sender's name was
name again.
cleared when the destina-
tion list in the delivery
server was updated.
A network error has oc-
curred.
Check whether the server is connected.
Updating the des-
tination list has
failed. Try again?
A network error has oc-
curred.
If a destination or sender's name was al-
ready selected, re-select it after this
message disappears.
The destination
list has been up-
dated. Specified
destination(s)or
sender's name has
been cleared.
54
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When a Message is Displayed
Message
Cause
Solution
The number of files ex-
ceeded the maximum
number possible.
Reduce the number of files and send
them again.
Exceeded max.
number of files
which can be sent
at the same time.
Reduce the number
of the selected
files.
You have loaded paper of
a size not shown on the
paper size selector.
•
•
•
Place the original correctly.
Specify the scan size.
Cannot detect
original size.
Place original
again, then press
the Start key.
When placing an original directly
on the exposure glass, the lifting/
lowering action of the ADF triggers
the automatic original size detection
process. Lift the ADF by more than
30 degrees. See “Placing Originals”,
Copy/Document Server Reference.
4
Search results have ex-
ceeded the max. display- conditions.
able number.
Search again after changing the search
Exceeded max. No.
of results to
display. Max.:
The machine has not been Contact the administrator.
set to allow you to use the
function.
You do not have
the privileges to
use this function.
The maximum number of There are 100 files waiting in the send-
standby files was exceed- ing queue for e-mail, Scan to Folder, or
Exceeded max.
number of standby
files.Try again
after the current
file is sent.
ed.
delivery functions. Wait until files have
been sent.
A network error has oc-
curred and connection
has failed.
Try the operation once more. If the mes-
sage is still shown, the network may be
crowded. Check the information of Sys-
tem Settings. See “System Settings”,
General Settings Guide.
Exceeded time
limit for LDAP
server search.
Check the server
status.
The specified group con- To select destinations for sending by e-
tains some destinations mail, press [Select] for the message dis-
The specified group
contains some des-
tination(s) that do
not have access
privileges. Do you
want to select only
the privileged des-
tination(s)?
for sending by e-mail
and some destinations
for sending by Scan to
Folder.
played on the e-mail screen. To select
destination for sending by Scan to Fold-
er, press [Select] for the message dis-
played on the Scan to Folder screen.
55
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Troubleshooting When Using the Scanner Function
Message
Cause
Solution
The destination comput- Check whether the computer name and
er name or folder name is the folder name for the destination are
Cannot find the
specified path.
Please check the
settings.
invalid.
correct.
The maximum number of The maximum number of characters
specifiable alphanumeric which can be entered for the path is 128.
Exceeded max.
number of alpha-
numeric charac-
ters for the path.
characters in a path has
been exceeded.
Check the number of character you en-
tered, and then enter the path again.
See “Transmission function”, Scanner
Reference.
You have tried to delete
The files can be deleted by the file ad-
The selected
files without the authori- ministrator. To delete a file which you
file(s)contained
file(s) without
access privileg-
es. Only file(s)
with access priv-
ileges will be
deleted.
ty to do so.
are not authorized to delete, contact the
administrator.
4
You cannot delete a file
which is waiting to be
transmitted (“Waiting...” and then delete the file.
status displayed) or
whose information is be-
ing changed with Desk-
TopBinder.
Canceltransmission(“Waiting...”status
cleared) or the DeskTopBinder setting,
Some of selected
files are cur-
rently in use.
They could not be
deleted.
You cannot change the
name of a file whose sta- delivery or completing editing.
tus is “Waiting...” or that
is being edited with
DeskTopBinder.
Change the file name after canceling
Selected file is
currently in use.
Cannot change
file name.
You cannot change the
name of a file whose sta- livery or completing editing.
tus is “Waiting...” or that
is being edited with
DeskTopBinder.
Delete the password after canceling de-
Selected file is
currently in use.
Cannot change
password.
You cannot change the
password of a file whose before sending e-mail. Send e-mail after
status is “Waiting...” or
that is being edited with
DeskTopBinder.
A sender's name should be specified
Selected file is
currently in use.
Cannot change
user name.
specifying the sender's name.
56
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When a Message is Displayed
Message
Cause
Solution
The correct Network set-
tings are not made.
•
•
•
Check the network settings of the
client computer.
Connection with
the destination
has failed. Check
the status and
connection. To
check the current
status, press
[Scanned Files
Status].
Check that components such as the
LAN cable are connected properly.
Check that the server settings are
correct and the server is working
properly.
The entered user name or
password was invalid.
•
•
•
Check that the user name and pass-
word are correct.
Authentication
with the destina-
tion has failed.
Check settings.
To check the cur-
rent status,
Check that the ID and password for
the destination folder are correct.
4
A password of 128 or more charac-
ters may not be recognized.
press [Scanned
Files Status].
The sender's name was
not specified.
A sender's name should be specified
before sending e-mail. Send e-mail after
specifying the sender's name.
Sender has not
been specified.
Themaximume-mailsize
has been exceeded.
•
•
Increase the size of [Max. E-mail Size].
Exceeded max. E-
mailsize.Sending
E-mail has been
cancelled. Check
[Max.E-mailSize]
in Scanner Fea-
tures.
Set [Divide & Send E-mail] to [Yes (per
Page)] or [Yes (per Max. Size)].
See “Send Settings”, General Settings
Guide.
A network error has oc-
curred and a file was not cally after the preset interval. If sending
sent correctly.
Wait until sending is retried automati-
Sending the data
has failed. The
data will be re-
sent later.
fails again, contact the administrator.
While a file was being
sent, a network error oc- sage is still shown, the network may be
curred and the file could crowded. Contact the administrator. If
Try the operation once more. If the mes-
Transmission has
failed. To check
the current sta-
tus, press
[Scanned Files
Status].
not be sent correctly.
multiple files were sent, use the
Scanned Files Status screen to check for
which file the problem occurred.
57
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Troubleshooting When Using the Scanner Function
Message
Cause
Solution
Transmission has failed. Allocate sufficient space.
There was not enough
free space on the hard
disk of the SMTP server,
FTP server, or client com-
Transmission has
failed. Insuffi-
cient memory in
the destination
hard disk. To
check the current
status, press
[Scanned Files
Status].
puter at the destination.
The file being stored has Specify whether to use the data or not.
exceeded the max. num- Scan the pages that were not scanned
ber of pages for one file. and store them as a new file. See Storing
Files Using the Scanner Function Scan-
Output buffer is
full. Sending the
data has been
cancelled.Please
try again later.
ner Reference.
4
Too many files are wait- Please try again after they have been
Exceeded maximum
number of file to
store. Delete all
unnecessary
ing to be delivered.
delivered.
files.
Too many files are wait- Please try again after they have been
Exceeded max.
number of stored
files. Cannot
send the scanned
data as capturing
files is unavail-
able.
ing to be delivered.
delivered.
The maximum number of Check the files stored by the other func-
files that can be stored in tions, and then delete unneeded files.
the document server has See “Document Server”, Copy/Docu-
Exceeded max.
number of files
which can be used
in Document Serv-
er at the same
time.
been exceeded.
ment Server Reference.
The correct protect desti- Make sure the protection code is cor-
Entered protec-
tion code for
destination is
incorrect.Please
re-enter.
nation code was not en-
tered.
rect, and then enter it again. See “Regis-
tering a Protection Code”, General
Settings Guide.
The entered password is Check the authentication setting, and
incorrect. then specify a correct password.
Entered user code
is not correct.
58
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When a Message is Displayed
Message
Cause
Solution
The maximum enterable Make sure the maximum number of
number of alphanumeric characters which can be entered, and
Exceeded max.
number of alpha-
numeric charac-
ters.
characters has been ex-
ceeded.
then enter it again. See “Values of vari-
ous set items for transmission/stor-
age/delivery function”, Scanner
Reference.
The entered login user
name or login password password. The machine is unable to au-
is incorrect. thenticate. Contact an administrator.
Check the login user name and login
Authentication
has failed.
The entered path format Confirm the destination computer and
is incorrect. the path, and then enter it again.
The entered path
is not correct.
Please re-enter.
The maximum number of Reduce the number of pages in the
Captured file ex-
ceededmax.number
of pages per file.
Cannot send the
scanned data.
4
pages per file has been
exceeded.
transmitted file, and then resend the
file. See “Storage function”, Scanner
Reference.
The machine is using an- Retry scanning after the operation with
Original is being
scanned by anoth-
er function.
other function such as
copying.
the other function is completed.
Please wait.
[Copier][Document Server]...
The entered e-mail ad-
dress is incorrect.
Make sure the e-mail address is correct,
and then enter it again.
E-mail address
entered is not
correct. Please
re-enter.
Because there is not
Specify whether to use the data or not.
Memory is full.
Scanning has been
cancelled. Press
[Send] to send
the scanned data,
or press [Cancel]
to delete.
enough free hard disk
space in the machine for
delivering or sending by
e-mail while storing in
the Document Server,
only some of the pages
could be scanned.
Because of insufficient
hard disk space, the first
page could not be
scanned.
Try one of the following measures:
Memory is full.
Cannot scan. The
scanned data will
be deleted.
•
Wait for a while, and then retry the
scan operation.
•
Reduce the scan area or scanning
resolution. See “Setting items for
Scan Settings”, Scanner Reference.
•
Delete unneeded stored files. See
“Deleting a Stored File”, Scanner
Reference.
59
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Troubleshooting When Using the Scanner Function
Message
Cause
Solution
Because there is not
Specify whether to use the data or not.
Memory is full.
Do you want to
store scanned
file?
enough free hard disk
space in the machine for
storing in the Document
Server, only some of the
pages could be scanned.
No paper is set in the
specified paper tray.
Load paper of the sizes listed in the
message.
No paper. Load
paper of one of
the following
sizes, then press
[Start Printing].
The scanned original ex- Specify the scan size and resolution
Exceededmax.data
capacity.Check
the scanning reso-
lution,thenreset
original(s).
ceeded maximum data
capacity.
again. Note that it may not be possible
to scan very large originals at a high
resolution. See “Relationship between
Resolution and File Size”, Scanner Ref-
erence.
4
The scanned data exceed- Specify the scan size and resolution
ed maximum data capac- again. Note that it may not be possible
Exceededmax.data
capacity.Check
scanning resolu-
tion, then press
Start key again.
ity.
to scan very large originals at a high
resolution. See “Relationship between
Resolution and File Size”, Scanner Ref-
erence.
The number of scanned
pages exceeded maxi-
mum page capacity.
Select whether to send the data so far.
Exceeded max.
page capacity per
file. Press
[Send] to send
the scanned data,
or press [Cancel]
to delete.
60
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When a Message is Displayed
When a Message is Displayed on the Client Computer
This section explains likely causes of and possible solutions for the main error
messages displayed on the client computer when using the TWAIN driver.
Important
❒ If a message not described here appears, act according to the message. For in-
formation about how to turn off the main power switch, see About This Ma-
chine.
Message
Cause
Solution
A paper misfeed has oc- Remove jammed originals, and place
Clear Misfeed(s)
in ADF.
curred inside the ADF.
them again.
Check whether the originals are suit-
able to be scanned by the machine.
4
You are using an invalid Install the operating system of the com-
Invalid Winsock
version. Please
use version 1.1
or higher.
version of Winsock.
puter or copy Winsock from the operat-
ing system CD-ROM.
You tried to register a
name that is already in
use.
Use another name.
The name is al-
ready in use.
Check the regis-
tered names.
The set original was mis-
aligned.
•
•
•
Place the original correctly.
Specify the scan size.
Cannot detect the
paper size of the
original. Specify
the scanning size.
When placing an original directly
on the exposure glass, the lift-
ing/lowering action of the ADF
triggers the automatic original size
detection process. Lift the ADF by
more than 30 degrees.
The maximum number of The maximum number of modes that
Cannot add any
more scanning
mode.
registerable scan modes
can be stored is 100. Delete unneeded
has been exceeded.
modes.
The maximum number of The maximum number of scanning ar-
Cannot specify
any more scanning
area.
registerable scan areas
eas that can be stored is 100. Delete un-
has been exceeded.
needed scanning area.
An unrecoverable error
has occurred in the ma-
chine.
Call your service representative.
Call Service
Please call your
service represen-
tative.
The TWAIN scanner
function cannot be used
on this machine.
Contact your service representative.
Scanner is not
available on the
specified device.
61
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Troubleshooting When Using the Scanner Function
Message
Cause
Solution
•
•
The machine's main
power switch is off.
•
•
Set the main power switch to “On”.
Scanner is not
available. Check
the scanner con-
nection status.
Check whether the machine is con-
nected to the network correctly.
The machine is not
connected to the net-
work correctly.
•
•
Deselect the personal firewall func-
tion of the client computer.
Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine’s protocol. See
“Network Settings”, General Set-
tings Guide and “Using telnet”,
Network Guide.
The machine or client
computer is not connect- computer is connected to the network
ed to the network correct- correctly.
ly.
Check whether the machine or client
No response from
the scanner.
4
The network is crowded. Wait for a while, and then try to recon-
nect.
No response from
the scanner.
The application-speci-
fied scan conditions have made with the application exceed the
exceeded the setting
range of the machine.
Check whether the scanning settings
Errorhasoccurred
in the scanner.
setting range of the machine.
An unrecoverable error
has occurred on the ma- the machine. Call your service repre-
chine.
An unrecoverable error has occurred in
Fatal error has
occurred in the
scanner.
sentative.
An access mask is set.
Contact the network or scanner admin-
istrator.
Cannot connect to
thescanner.Check
thenetworkAccess
Mask settings in
User Tools.
The ADF cover is open.
Check whether the ADF cover is closed.
Scanner is not
ready. Check the
scanner and the
options.
Scanner memory is insuf-
ficient.
•
•
•
Reset the scan size.
Insufficient mem-
ory. Reduce the
scanning area.
Lower the resolution.
Set with no compression. See
TWAIN Driver help.
The problem may be due to the follow-
ing cause:
•
“The Relationship between the Res-
olution and the Scanning Area”
chart in Help for halftone scanning
might not always apply. Scanning
cannot be performed if large values
are set for brightness when using
halftone or high resolution.
62
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When a Message is Displayed
Message
Cause
Solution
•
•
The main power
•
•
Check whether the main power
switch of the scanner used for the
previous scan is turned off.
Cannot find "XXX"
scanner used for
the previous
scan. "YYY" will
be used instead.
switch of the previ-
ously used scanner is
not set to “On”.
Check the previously used scanner
is connected to the network correct-
ly.
The machine is not
connected to the net-
work correctly.
(“XXX” and “YYY” indi-
cate scanner names.)
•
•
Cancel the Personal Firewall of the
client computer.
Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine’s protocol. See
“Network Settings”, General Set-
tings Guide and “Using telnet”,
Network Guide.
4
•
•
Select the scanner used for the pre-
vious scan.
An error has occurred in
the driver.
Check whether the network cable is
connected correctly to the client
computer.
Error has oc-
curred in the
scanner driver.
•
•
Check whether the Ethernet board
of the client computer is recognized
correctly by Windows.
Check whether the client computer
can use the TCP/IP protocol.
A communication error
has occurred on the net- use the TCP/IP protocol.
work.
Check whether the client computer can
Communication er-
ror has occurred
on the network.
A function of the machine Wait for a while and reconnect.
Scanner is in use
for other func-
tion. Please wait.
other than the scanner
function is being used
such as the copier func-
tion.
Memory is insufficient.
•
•
Close all the unnecessary applica-
tions running on the client computer.
Insufficient
memory. Closeall
other applica-
tions, then re-
start scanning.
Uninstall the TWAIN driver, and
then reinstall it after restarting the
computer.
Access is restricted with Contact the administrator of the ma-
No User Code is
registered. Con-
sult your system
administrator.
user codes.
chine.
The entered login user
name, password, or driv-
er encryption key was in-
valid.
•
•
Check the login user name, login
password, and driver encryption
key.
Any of Login User
Name, Login Pass-
word or Driver
Encryption Key is
incorrect.
Permission to use this function has
not been granted. Contact the ad-
ministrator.
63
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Troubleshooting When Using the Scanner Function
Message
Cause
Solution
Failed to authenticate the Contact the administrator of the ma-
user at the authentication chine.
server because the ad-
Cannot register
the user because
the scanner's ad-
dress book is full.
dress book is full.
Failed to authenticate the Contact the administrator of the ma-
user at the authentication chine.
server because same user
name has been already
registered in the address
The user has been
alreadyregistered
in the scanner's
address book.
book.
4
64
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5. Adding paper, Toner and
Staples
This chapter explains troubleshooting procedures that are applicable to all the
machine's functions.
Loading paper
This section explains what to do when paper runs out and needs reloading.
R CAUTION:
• When loading paper, take care not to trap or injure your fingers.
Note
❒ Fan the paper before loading.
❒ Straighten curled or warped paper before loading.
❒ When paper in trays that are set to automatically eject unnecessary tab stock
sheets runs out, reload the tab stock from the beginning of the cycle (the first
sheet).
❒ For paper types and sizes, see “Recommended Paper Sizes and Types”,
About This Machine.
❒ To load paper in the multi bypass tray (Tray 7), see “Using the Multi Bypass
Tray (Tray 7)”, Copy/Document Server Reference.
Loading paper into Tray 1 (Tandem Tray)
The following procedure explains how to load paper into Tray 1.
Important
❒ When paper loaded in the right side of Tray 1 runs out, paper on the left is
automatically shifted to the right. While the paper is moving, a message in-
structing you to wait appears. Do not pull out the tray at this time.
❒ For the right stack, align the right edge of the copy paper with the right edge
of the tray. For the left stack, align the left edge of the copy paper to the left
edge of the tray.
❒ Tray 1 uses only letter size (81/2"×11"K) paper. If you want to load A4K, con-
tact your service representative.
❒ Do not stack paper over the limit mark.
65
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Adding paper, Toner and Staples
A Carefully pull out the paper tray until it stops.
ANQ001S
B Square the paper and place it print side down.
• Whole tray pulled out
5
ANQ002S
• Left half of the tray pulled out
ANQ003S
C Carefully slide the paper tray fully in.
Note
❒ You can load paper even while making copies from Tray 1. You can pull
out the left half of the tray while copying is in.
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Loading paper
Loading Paper into the A3/11” × 17” Tray Unit
The following procedure explains how to load paper into the A3/11” × 17” tray
unit. To use the A3/11” × 17” tray unit, you must replace Tray 1.
Important
❒ Make sure that the paper stack is flush to the right side fence.
❒ Do not stack paper over the limit mark.
A Carefully pull out the paper tray until it stops.
5
ANQ008S
B Place the paper in the tray along the edge on the left.
ANQ009S
C Carefully slide the paper tray fully in.
Note
❒ The tray can hold up to 550 sheets.
67
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Adding paper, Toner and Staples
Loading Paper into Tray 2 and 3
The following procedure explains how to load paper into Tray 2 and 3.
Important
❒ Various sizes of paper can be loaded in Tray 2 and 3 by adjusting the positions
of side fence and end fence.
❒ Check the paper edges are aligned at the right side.
❒ Do not stack paper over the limit mark.
A Carefully pull out the paper tray until it stops.
5
ANQ004S
B Square the paper and load it print side down.
ANQ005S
C Carefully slide the paper tray fully in.
Note
❒ If you load a paper size that is not selected automatically, you will need to
specify the paper size with the control panel. Following paper sizes that
are not selected automatically.
❒ The tray can hold up to 550 sheets.
Reference
68
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Loading paper
Loading Paper into the Large Capacity Tray (LCT)
The following procedure explains loading paper into the large capacity tray
(LCT). The LCT is identified as Tray 4, Tray 5, and Tray 6.
Important
❒ Various sizes of paper can be loaded in Tray 4 and Tray 5 by adjusting the po-
sitions of side fence and end fence.
❒
If you want to change the paper size of Tray 6, contact your service representative.
❒ Check the paper's edges are aligned at the left side.
❒ Do not stack paper over the limit mark.
A Carefully pull out the paper tray until it stops.
5
ANQ006S
B Load paper into the paper tray by pushing it against to the left side of the
paper tray.
Load the paper print side up.
ANQ007S
C Carefully slide the paper tray fully in.
Note
❒
The tray can hold up to 1,100 sheets in Tray 4 and 5, and 2,800 sheets in Tray 6.
Reference
69
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Adding paper, Toner and Staples
Loading Paper into the Wide Large Capacity Tray (Wide LCT)
The following procedure explains loading paper into the wide large capacity
tray (Wide LCT). The Wide LCT is identified as Tray 4, Tray 5, and Tray 6.
Important
❒ Various sizes of paper can be loaded in the Wide LCT by adjusting the posi-
tions of side fence and end fence.
❒ Check that the paper edges are aligned at the left side.
❒ Do not load paper above the upper mark in the paper tray
A Carefully pull out the paper tray until it stops.
5
ANQ060S
B Load paper into the paper tray by pushing the paper to the left side of the
paper tray.
Place paper with printing side up.
ANQ065S
C Carefully slide the paper tray fully in.
Note
❒
The tray can hold up to 1,100 sheets in Tray 4 and 6, and 2,200 sheets in Tray 5.
❒ If you load paper that cannot be automatically detected, specify its size us-
ing the control panel.
Reference
70
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Loading paper
Loading Paper into the Multi Bypass Tray (Tray 7)
The following procedure explains loading paper into the multi bypass tray (Tray 7).
Important
❒ Check that the paper edges are aligned at the left side.
❒ The maximum number of sheets you can load into the multi bypass tray (Tray 7)
depend on paper type. The number should not exceed the upper limit.
A Set the side fence to the paper size.
5
APF028S
B Place paper in the multi bypass tray (Tray 7).
C Set the end fence.
ANQ068S
To remove the end fence, slide it to the right.
ANQ069S
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Adding paper, Toner and Staples
D Press the elevator switch on the multi bypass tray (Tray 7).
APF030S
The green lamp of the elevator switch is blinking while the tray is going up
and down, and keeps lit when it stops.
Press the elevator switch to move down original table if you want to either
add paper or remove jammed ones.
Note
5
❒ The tray can hold up to 550 sheets.
❒ For details about using the multi bypass tray (Tray 7), see “Using the Multi
Bypass Tray (Tray 7)”, Copy/Document Server Reference.
Reference
Loading Paper in the Interposer
The following procedure explains loading paper into the interposer.
Important
❒ Load paper on the side already printed (the front side). If you are using the
Booklet Finisher (Saddle Stitch), load sheets print side down.
❒ Load paper in the interposer in the same orientation as paper in the paper
tray.
❒ The staple or punching location will be on the left side of the paper, when you
are facing the machine.
❒ Do not place anything on top of or leave documents on the sensor. This may
lead to the paper size not being correctly scanned or paper jams.
❒ When using the Z-fold function, the paper in the interposer must be of the
same size as the prints after they have been Z-folded. If the paper in the inter-
poser is larger than the Z-folded sheets, a misfeed might occur.
72
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Loading paper
A While pressing the release lever, align the side fence with the paper size to
be loaded.
ANQ010S
B Load paper orderly. Tightly fit the side fence to the loaded paper.
5
ANQ012S
C When loading paper larger than A4, draw out the paper extender.
Note
❒ To set the paper in the interposer, align the orientation of originals in the
ADF as shown below.
ANR026S
❒ When paper is loaded which cannot be detected automatically, the user
must set the paper size on the control panel.
Reference
73
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Adding paper, Toner and Staples
Orientation-Fixed Paper or Two-Sided Paper
The following describes paper with its orientation and printing surface specified
(letterhead paper).
Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead
paper, punched paper, or copied paper) might not print correctly, depending on
how the originals and paper are placed. Select [On] in [Letterhead Setting] under
[Copier / Document Server Features], and then place the original and paper as
shown below. See “Letterhead Setting”, General Settings Guide. When printing
with the printer function, placement orientation is the same.
For printing using the printer function, load paper in the same orientation.
❖ Paper orientation
5
Note
❒ Press the {Tray Paper Setting} key, specify Letterhead as “Paper Type” for the
paper tray you want to use. See “Tray Paper Settings”, General Settings
Guide.
74
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Changing the Paper Size
Changing the Paper Size
This section explains how to change a paper size.
Procedures for changing the paper size differ depending on the tray (tray 1 or
other optional paper tray units). Make sure you are following the appropriate
procedure before you begin.
Note
❒ Be sure to select the paper size with User Tools. If you do not, misfeeds might
occur.
❒ Fan the paper before loading.
❒ Straighten curled or warped paper before loading.
❒ For details about paper sizes and types, see “Copy Paper”, About This Ma-
chine.
5
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Adding paper, Toner and Staples
Changing the Paper Size in Tray 2 and 3
The following procedure explains how to change a paper size in Tray 2 and 3.
Important
❒ If a paper tray is pushed vigorously when putting it back into place, the posi-
tion of the tray's side fence may slip out of place.
❒ Check that the paper edges are aligned at the right side.
❒ Do not stack paper over the limit mark.
A Check that paper in the paper tray is not being used for copying, and then
pull the tray carefully out until it stops.
5
ANQ014S
B Remove paper if loaded.
C Release the lock on the side fence.
ANQ015S
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Changing the Paper Size
D While pressing down the release lever, slide the side fences until they are
aligned the paper size you want to load.
ANQ016S
E Slide the end fence until it is aligned with the size of paper to you want to
load.
5
ANQ017S
F Square the paper and load it print side up.
Re-lock the side fences again.
ANQ018S
G Carefully slide the paper tray fully in.
H Check the size on the display.
Note
❒ If there is space between the side fence and paper, bring the side fence
flush against the edge of the paper.
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Adding paper, Toner and Staples
Changing the Paper Size in the Large Capacity Tray (Tray 4 and 5)
The following procedure explains how to change a paper size in the LCT (Tray 4
and 5).
Important
❒ As for changing paper sizes of Tray 6, contact your service representative.
❒ Check that the paper edges are aligned at the left side.
❒ Do not stack paper over the limit mark.
A Carefully pull out the paper tray until it stops.
5
ANQ006S
B Pull out the screws fixing the side fence.
ANQ020S
C Set the side fences to the size you want.
ANQ021S
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Changing the Paper Size
D Fasten the side fence with the screws.
ANQ022S
E Set the end fence along the paper size.
5
ANQ023S
F Square the paper and set it in the tray.
ANQ024S
G
Set the paper size selector in the innermost part of the tray to he new paper size.
ANQ025S
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Adding paper, Toner and Staples
H Carefully slide the paper tray fully in.
I Check the size on the display.
Load A4K, 81/2” × 11”K into the Large Capacity Tray (Tray 4 and 5)
Follow the procedure below to set the end fence for A4K, 81/2” × 11”K.
A Set the end fence according to the paper size.
5
ANQ076S
A A4K
B 81/2” × 11”K
B Fasten the end fence using the screw provided.
ANQ077S
Note
❒ When loading index tabs, shift the end fence for A4K, 81/2” × 11”Kto po-
sition before setting the end fence for index tabs.
80
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Changing the Paper Size
Changing the Paper Size in the Wide Large Capacity Tray
The following procedure explains how to change a paper size in the wide large
capacity tray (Wide LCT).
Important
❒ Check that the paper edges are aligned at the left side.
❒ Do not stack paper over the limit mark.
A Carefully pull out the paper tray until it stops.
5
ANQ060S
B Pull out the screws fixing the side fence.
ANQ061S
C Take the grip of the side fence with your fingers, and adjust the side fence
to the paper size.
ANQ062S
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Adding paper, Toner and Staples
D Fasten the side fence with the screws.
ANQ063S
E Release the lock on the back fence.
5
ANQ064S
F Square the paper and set it in the tray.
ANQ066S
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Changing the Paper Size
G Tightly fit the back fence to the loaded paper and then re-lock the back
fence again.
ANQ067S
H Carefully slide the paper tray fully in.
I Check the size on the display.
5
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Adding paper, Toner and Staples
Changing to a Size that is Not Automatically Detected
If you load a paper size that is not selected automatically, you need to specify the
paper size with the control panel. This section explains how to load these paper
taking 11”× 15”L as an example.
Important
❒ Following paper sizes that are not selected automatically.
• Tray 2, Tray 3:
11” × 15”L, 11” × 14”L, 10” × 15”L, 10” × 14”L, 81/4” × 14”L, 8” ×
10”L
• Tray 4, Tray 5, Tray 6 (Wide LCT):
A4L, B5L, A5K, B6L, A6L, 81/2" × 14"L, 81/2" × 13"L, 81/4" × 13"L,
101/2" × 71/4"KL, 11" × 15"L, 10" × 14"L, 81/4" × 14"L
• Multi Bypass Tray (Tray 7), Interposer:
A4L, B5L, A5K, B6L, 81/2" × 14"L, 81/2" × 13"L, 81/4" × 13"L, 101/2"
× 71/4"KL, 11" × 15"L, 10" × 14"L, 81/4" × 14"L, 8" × 10"L
5
A Press the {Tray Paper Setting} key.
ANR102S
The Tray Paper Settings screen appears.
B Select the tray number on the screen.
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Changing the Paper Size
C Press [Paper Size] tab.
D Select a combination of the specified paper size and orientation, and then
press [OK].
5
The paper size and orientation appear.
E Press the {Tray Paper Setting} key.
The initial display is shown.
Note
❒ If you want to print on paper that is selected automatically after printing
on a paper size that is not selected automatically, you must return the set-
setting is returned to “Auto Detect”.
85
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Adding paper, Toner and Staples
Pausing Copy When Using Finisher
You can pause a large volume of copies when using Finisher.
A Press the {Suspend/Resume} key.
The key lights up.
ANQ082S
5
B Remove the stack of paper from the finisher shift tray.
ANQ083S
C Press the {Suspend/Resume} key.
The key turns off, and then copying restarts.
Note
❒ You can suspend copy only when the output tray is specified as the finish-
er shift tray.
86
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Adding Toner
Adding Toner
This section explains adding and storing toner.
R WARNING:
• Do not incinerate used toner or toner containers. Toner dust might ig-
nite when exposed to an open flame. Dispose of used toner containers
in accordance with local regulations.
R CAUTION:
• Keep toner (used or unused) and toner containers out of reach of children.
See a doctor immediately if you accidentally swallow toner.
R CAUTION:
• If toner or used toner is inhaled, gargle with plenty of water and move into a
fresh air environment. Consult a doctor if necessary.
R CAUTION:
5
• If toner or used toner gets into your eyes, flush immediately with large
amounts of water. Consult a doctor if necessary.
R CAUTION:
• If toner or used toner is swallowed, dilute by drinking a large amount of wa-
ter. Consult a doctor if necessary.
R CAUTION:
• Avoid getting toner on your clothes or skin when removing a paper jam or
replacing toner. If your skin comes into contact with toner, wash the affected
area thoroughly with soap and water.
• If toner gets on your clothing, wash with cold water. Hot water will set the
toner into the fabric and may make removing the stain impossible.
R CAUTION:
• Our products are engineered to meet high standards of quality and function-
ality, and we recommend that you use only the expendable supplies avail-
able at an authorized dealer.
R CAUTION:
• Open toner cartridges carefully. If you open them forcefully, toner can spill,
dirtying your clothes or hands, and possibly resulting in accidental ingestion.
87
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Adding paper, Toner and Staples
Important
❒ Faults may occur if you use toner other than the recommended type.
❒ When adding toner, do not turn off the operation switch. If you do, settings
will be lost.
❒ Always add toner when the machine instructs you.
❒ Do not use recycled toner. This will damage the machine.
❒ During toner adding, the toner bottle is rotating. Do not touch the toner bot-
tle.
❒ If toner remains in the bottle, you cannot remove the bottle. Do not remove
the bottle forcibly.
❒ Be sure to set the new toner bottle in the lower hole first.
❒ Store toner containers in a cool, dry place free from direct sunlight.
❒ Store toner on a flat surface.
Note
5
❒ If both toner bottles are empty, D will appear.
❒ You can still make about 200 copies after D appears, but replace the toner ear-
ly to copy degradation.
❒ If one of the toner bottle is empty, you can keep copying by using the other
bottle.
❒ You can change the toner bottle during copying.
❒ If toner remains in the bottle, you cannot pull it out.
❒ When you change one toner bottle, do not touch the other one.
❒ Press [System Status] to check contact number for consumables' order. For sys-
tem status, see p.5 “Checking Machine Status and Settings”.
88
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Adding Toner
Inserting Toner
The following describes how to replace toner.
Important
❒ Do not shake the toner bottle with its mouth down after removing it. Residual
toner may scatter.
5
ANR001S
Used Toner
Toner cannot be re-used.
Bring the stored used container to your sales representative or service represen-
tative for recycling through our recycling system. If you discard it on your own,
treat it as general plastic waste material.
89
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Adding paper, Toner and Staples
Adding Staples
This section explains what to do when staples need replacing.
R CAUTION:
• Keep your hands clear of the booklet finisher tray when pulling out or push-
ing in the finisher's staple unit. You can trap your fingers if you do not.
Important
❒ Stapling failures or jams may occur if you use a staple cartridge other than
that recommended.
Refill the stapler according to the finisher type. (Check the type if you are un-
sure.) For details about type of finisher, see “Options”, About This Machine.
Finisher
5
The following procedure explains how to add staples to the Finisher.
ANR002S
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Adding paper, Toner and Staples
5
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6. Clearing Misfeeds
This chapter explains what to do when paper or originals misfeed (become
jammed inside the machine).
Removing Jammed Paper
R CAUTION:
• The inside of the machine could be very hot. Do not touch any parts other
than specified in this document when removing misfed paper. Otherwise, it
may cause burn injury.
R CAUTION:
• The fusing section of this machine might be very hot. Caution should be tak-
en when removing misfed paper.
R CAUTION:
• Keep your hands clear of the booklet finisher tray when pulling out or push-
ing in the finisher's staple unit. You can trap your fingers if you do not.
Important
❒ When clearing misfeeds, do not turn off the operation switch. If you do, your
copy settings will be lost.
❒ To prevent misfeeds, do not leave any torn scraps of paper inside the ma-
chine.
❒ Remove the fusing unit only when necessary.
❒ Contact your service representative if misfeeds occur frequently.
Note
❒ For details about how to locate and remove misfeeds, see “Checking Jammed
Paper” or “Removing Jammed Paper”.
Reference
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Clearing Misfeeds
Locating Jammed Paper
If a misfeed happens, remove the misfed paper or original following the proce-
dures stated on the sticker on the rear of main unit front cover.
A misfeed has occurred in the place corresponding to the letter displayed on the
control panel.
6
ANQ030S
A
Press the key of the section from where you want to remove the jammed paper.
94
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Removing Jammed Paper
B After each step is complete, press [Next]. To go back to the previous step,
press [Previous].
C Press [Entire View], the entire machine is displayed.
6
D When all jammed paper are removed, restore the machine to the original
state.
Note
❒ More than one misfeed may be indicated. When this happens, check all the
areas indicated.
95
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Clearing Misfeeds
Removing Jammed Paper
The following procedure explains how to remove jammed paper.
Important
❒ The fusing section of this machine might be very hot. Caution should be taken
when removing misfed paper.
❒ When removing jammed sheets, take care to touch only those areas explicitly
indicated in the manual.
❒ Do not remove the fusing unit. Doing so will result in loss of print quality.
Note
❒ Your machine might differ from that shown in these illustrations, depending
on the options installed on it.
• When A is lit
6
ANR004S
• When B1 is lit
• When B4 is lit
ANR006S
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Removing Jammed Paper
• When C is lit
ANR007S
• When D is lit
6
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Clearing Misfeeds
• When M is lit (when Booklet Finisher is installed)
6
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Removing Jammed Paper
ANR019S
• When N1 is lit (when Z-Folding Unit is installed)
6
ANS008S
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Clearing Misfeeds
• When N2 or N3 is lit (when Z-Folding Unit is installed)
ANS009S
• When P1 is lit (when ADF is installed)
6
ANR011S
• When P2 is lit (when ADF is installed)
ANR027S
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Removing Jammed Paper
• When Q1 or Q2 is lit (when Interposer is installed)
ANR016S
• When Q3 or Q4 is lit (when Interposer is installed)
6
ANR017S
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Clearing Misfeeds
• When R is lit (when Finisher is installed)
6
ANR021S
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Removing Jammed Paper
• When U is lit (when Large Capacity Tray is installed)
ANR012S
• When U is lit (when Wide Large Capacity Tray is installed)
6
ANR013S
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Clearing Misfeeds
• When V is lit (when Multi Bypass Tray (Tray 7) is installed)
ANR020S
ANR009S
ANR010S
• When Z1 is lit
6
• When Z4 is lit
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Removing Jammed Paper
Note
❒ Inside the finisher, or inside the front cover, there is a sticker explaining how
to remove misfed paper.
❒ If a detailed removal instruction appears on the right of the screen, follow it.
❒ You can also use the procedure indicated in [System Status] to remove jammed
paper.
When Z-folded paper is not properly aligned
The following procedure explains when Z-folded copies are not properly
aligned.
A Press the {Suspend/Resume} key.
The key lights up.
6
ANQ082S
B Remove the copies.
C Set the auxiliary tray for the finisher shift tray.
ANQ075S
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Clearing Misfeeds
Removing Jammed Staples
This section explains how to remove jammed staples.
R CAUTION:
• Keep your hands clear of the booklet finisher tray when pulling out or push-
ing in the finisher's staple unit. You can trap your fingers if you do not.
Important
❒ Curled paper may cause staples to jam. To avoid this, turn copy paper over
in the tray.
❒ When the finisher is installed, after removing jammed staples, staples will not
be ejected the first few times you try to use the stapler.
Remove the jammed staples according to the finisher type. (Check the type if
you are unsure.) For details about type of finisher, see “Options”, About This
Machine.
Finisher
6
The following procedure explains how to remove jammed staples from the Finisher.
ANR022S
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Clearing Misfeeds
Removing Punch and Staple Waste
This section explains how to remove punch and staple waste.
Note
❒ While “Hole Punch Receptacle is full.” or “Waste Staple Recepta-
cle is full.” is displayed, you cannot use the Punch function or the Staple
function.
Finisher
The following procedure explains how to remove punch and staple wastes from
the Finisher.
• Remove punch wastes
6
ANR025
• Remove staple wastes
ANR024
Note
❒ If the message is still displayed, reinstall the waste box.
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7. Remarks
This chapter describes how to maintain and operate the machine.
Where to Put Your Machine
This section provides precautions for installation, movement and disposal.
Machine Environment
Choose your machine's location carefully.
Environmental conditions greatly affect its performance.
Optimum environmental conditions
The following describes precautions when moving the machine.
R CAUTION:
• Keep the machine away from humidity and dust. Otherwise a fire or an elec-
tric shock might occur.
• Do not place the machine on an unstable or tilted surface. If it topples over,
an injury might occur.
R CAUTION:
• After you move the machine, use the caster fixture to fix it in place. Other-
wise the machine might move or come down to cause an injury.
R CAUTION:
• Make sure the room where you are using the machine is well ventilated and
spacious. Good ventilation is especially important when the machine is used
heavily.
• Temperature: 10-32 °C (50-89.6 °F) (humidity to be 54% at 32 °C, 89.6 °F)
• Humidity: 15-80% (temperature to be 27 °C, 80.6 °F at 80%)
• A strong and level base.
• The machine must be level within 5 mm, 0.2 inches: both front to rear and left
to right.
• To avoid possible buildup of ozone, make sure to locate this machine in a
large well ventilated room that has an air turnover of more than 30
m3/hr/person.
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Remarks
Environments to avoid
• Locations exposed to direct sunlight or other sources of strong light (more
than 1,500 lux).
• Locations directly exposed to cool air from an air conditioner or heated air
from a heater. (Sudden temperature changes can cause condensation to form
inside the machine.)
• Locations close to machines generating ammonia, such as a diazo copy ma-
chine.
• Places where the machine will be subject to frequent strong vibration.
• Dusty areas.
• Areas with corrosive gases.
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Where to Put Your Machine
Moving
The following describes precautions when moving the machine.
R CAUTION:
• Contact your service representative if you need to lift the machine (such as
when relocating it to another floor). Do not attempt to lift the machine without
the assistance of your service representative. The machine will be damaged
if it topples or is dropped, resulting in malfunction and risk of injury to users.
The machine's various handling areas are for service engineer use only. Do
not touch these areas.
R CAUTION:
• Before moving the machine, be sure to disconnect all external connections,
especially the power cord from the wall outlet. Damaged power cords are a
fire and electric shock hazard.
R CAUTION:
• Unplug the power cord from the wall outlet before you move the machine.
While moving the machine, you should take care that the power cord will not
be damaged under the machine.
Important
❒ Be careful when moving the machine. Take the following precautions:
7
• Turn off the main power.
• Unplug the power cord from the wall outlet. When you pull out the plug
from the socket, grip the plug to avoid damaging the cord, thereby reduc-
ing the risk of fire or electric shock.
• Close all covers and trays, including the front cover and bypass tray.
❒ Keep the machine level and carry it carefully, taking care not to jolt or tip it.
Rough handling may cause a malfunction or damage the hard disk or mem-
ory, resulting in loss of stored files.
❒ Do not take off the holding stand.
❒ Protect the machine from strong shocks. Impact can damage the hard disk
and cause stored files to be lost. As a precautionary measure, files should be
copied to another computer.
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Remarks
Power Connection
The following explains power supply.
R WARNING:
• The supplied power cord is for use with this equipment only. Do not
use with other appliances. Doing so may result in fire, electric shock,
or injury.
R WARNING:
• Connect the machine only to the power source described on the inside
front cover of this manual. Connect the power cord directly into a wall
outlet and do not use an extension cord.
• Do not damage, break or make any modifications to the power cord.
Do not place heavy objects on it. Do not pull it hard nor bend it more
than necessary. These actions could cause an electric shock or fire.
R WARNING:
• If the power cord is damaged (exposure of the core, disconnection,
etc.), contact your service representative to change a new one. Oper-
ating the machine with a damaged power cord may cause an electric
shock or fire.
R CAUTION:
7
• When you disconnect the power plug from the wall outlet, always pull the
plug (not the cable).
R CAUTION:
• To disconnect the power code, pull it out by plug. Do not drag the code itself.
Doing so may result in damage to the code, leading to fire or electric shock.
• Make sure the plug is inserted firmly in the wall outlet.
• Voltage must not fluctuate by more than 10%.
• The wall outlet shall be installed near the machine and shall be easily accessible.
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Where to Put Your Machine
Access to the Machine
Place the machine near the power source, providing the clearance areas shown.
1. Rear: more than 20 cm (7.8”)
2. Right: more than 3 cm (1.1”)
3. Front: more than 55.5 cm (21.6”)
4. Left: more than 40 cm (15.7”)
Note
❒ For the required space when options are installed, contact your service repre-
sentative.
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Remarks
Maintaining Your Machine
If the exposure glass or ADF belt is dirty, copy clarity may be reduced. Clean
these parts if they are dirty.
Important
❒ Do not use chemical cleaners or organic solvents, such as thinner or benzene.
If such substances get inside the machine or melt plastic parts, a failure might
occur.
❒ Do not clean parts other than those explicitly specified in this manual. Other
parts should only be cleaned by your service representative.
❖ How to maintain
Cleaning the machine Wipe the machine with a soft, damp cloth, and then
wipe it with a dry cloth to remove the water.
Cleaning the Exposure Glass
The following procedure explains how to clean the exposure glass.
7
ANQ080S
Wipe the surface of the exposure glass.
Cleaning the Auto Document Feeder
The following procedure explains how to clean the ADF.
ANQ081S
Wipe the surface of the belt, moving it.
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Earth Leakage Circuit Breaker
Earth Leakage Circuit Breaker
This section explains how to test the earth leakage circuit breaker. For details, see
“Guide to Components”, About This Machine.
R WARNING:
• Do not turn the earth leakage circuit breaker from the off to the on po-
sition. Otherwise it might lead to an electric shock, fire or smoke, or
cause the circuit breakers to trip.
To prevent electric shock this machine has an earth leakage circuit breaker. The
earth leakage circuit breaker is normally in the on position.
Once a month, check that it functions properly by following the procedure below.
Important
❒ If the earth leakage circuit breaker is not functioning normally, contact your
sales or service representative.
A Turn off the power.
B Using the tip of a ball-point pen, press the test button of the earth leakage
circuit breaker.
7
ANQ087S
C Confirm that the earth leakage circuit breaker switch moves to the off po-
sition.
ANQ088S
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Remarks
D Turn the switch to the on position.
ANQ089S
E Turn on the main power switch of the machine.
Note
❒ If the power does not come on, check if the earth leakage circuit breaker is
in the off position. If so, do not turn it to the on position. Contact your sales
or service representative immediately.
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N
T
Network Delivery Function
Troubleshooting
O
Operations are Not Possible
U
P
W
When a Message Appears
Scanner Function (Client Computer)
When a Message Appears during
,
R
When an Indicator
When the Machine
When Z-folded paper
Wide Large Capacity Tray (Wide LCT)
,
S
118
EN
USA
B235-7757
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In accordance with IEC 60417, this machine uses the following symbols for the main power switch:
a means POWER ON.
c means STAND BY.
Copyright © 2005
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EN USA B235-7757
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