Operating Instructions
Maintenance Guide
Getting Started
Paper and Other Media
Replacing Consumables and Maintenance Kit
Cleaning and Adjusting the Printer
Troubleshooting
Appendix
For safety, please read this manual carefully before you use this product and keep it handy
for future reference.
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Introduction
This manual contains detailed instructions on the operation and maintenance of this machine. To get
maximum versatility from this machine all operators should carefully read and follow the instructions in
this manual. Please keep this manual in a handy place near the machine.
Please read “Safety Information” in this manual before using this machine. It contains important infor-
mation related to USER SAFETY and PREVENTING EQUIPMENT PROBLEMS.
Power Source
220-240V, 50/60 Hz, 4A or more
Please be sure to connect the power cable to a power source as above.
Operator Safety:
This printer is considered a class 1 laser device, safe for office/ EDP use. The printer contains 7 milli-
wat, 645 - 660 nanometer wavelength, AlGaInP Laser Diode. Direct (or indirect reflected) eye contact
with the laser beam might cause serious eye damage. Safety precautions and interlock mechanisms
have been designed to prevent any possible laser beam exposure to the operator.
The following label is attached on the back of the printer.
Laser Safety:
The optical housing unit can only be repaired in a factory or at a location with the requisite equipment.
The laser subsystem is replaceable in the field by a qualified Customer Engineer. The laser chassis is
not repairable in the field. Customer engineers are therefore directed to return all chassis and laser sub-
systems to the factory or service depot when replacement of the optical subsystem is required.
Important
Contents of this manual are subject to change without prior notice. In no event will the company be li-
able for direct, indirect, special, incidental, or consequential damages as a result of handling or oper-
ating the machine.
Caution:
Use of controls or adjustment or performance of procedures other than those specified in this manual
might result in hazardous radiation exposure.
Do not attempt any maintenance or troubleshooting other than that mentioned in this manual. This
printer contains a laser beam generator and direct exposure to laser beams can cause permanent eye
damage.
Two kinds of size notation are employed in this manual. With this machine refer to the metric version.
For good print quality, the supplier recommends that you use genuine toner from the supplier.
The supplier shall not be responsible for any damage or expense that might result from the use of parts
other than genuine parts from the supplier with your office products.
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TABLE OF CONTENTS
Trademarks.............................................................................................................1
Safety Information .................................................................................................2
Safety During Operation.............................................................................................2
ENERGY STAR Program .......................................................................................6
How to Read This Manual .....................................................................................7
1. Getting Started
Features of this Printer..........................................................................................9
Guide to the Printer .............................................................................................10
Exterior: Front View..................................................................................................10
Basic Model Printer Exterior: Rear View..................................................................11
Network Standard Model Exterior: Rear View..........................................................12
Inside........................................................................................................................13
Control Panel ...........................................................................................................14
2. Paper and Other Media
Paper and Other Media Supported by This Printer...........................................15
Paper Sizes..............................................................................................................15
Paper Recommendations.........................................................................................18
Loading Paper......................................................................................................22
Loading Paper in Tray 1/Optional Paper Feed Unit .................................................22
Loading Paper in the Bypass Tray...........................................................................24
3. Replacing Consumables and Maintenance Kit
Toner Cartridge....................................................................................................29
Waste Toner Bottle Type 125..............................................................................32
Photo Conductor Unit Type 125 Black/Color ....................................................34
Fusing Unit Type 125...........................................................................................38
Intermediate Transfer Unit Type 125..................................................................42
4. Cleaning and Adjusting the Printer
Cautions to Take When Cleaning.......................................................................47
Adjusting the Color Registration........................................................................48
Adjusting the Image Density...............................................................................49
Adjusting the Tray Registration .........................................................................51
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5. Troubleshooting
Error & Status Messages on the Control Panel ................................................53
Printer Does Not Print .........................................................................................62
Other Printing Problems .....................................................................................65
Removing Misfed Paper ......................................................................................69
When "Remove Misfeed A:Internal Path" Appears ..................................................69
When "Remove Misfeed B: Fusing Unit" Appears ...................................................70
When "Remove Misfeed Y: Paper Tray" Appears....................................................72
When "Remove Misfeed Z: Duplex Unit" Appears...................................................73
6. Appendix
Moving and Transporting the Printer.................................................................75
Moving the Printer....................................................................................................76
INDEX......................................................................................................... 77
ii
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Trademarks
Microsoft, Windows and Windows NT are registered trademarks of Microsoft
Corporation in the United States and/or other countries.
IPS-PRINT Printer Language Emulation Copyright© 1999-2000 Oak Technolo-
gy, Inc., All rights reserved.
Other product names used herein are for identification purposes only and might
be trademarks of their respective companies. We disclaim any and all rights in
those marks.
The proper names of the Windows operating systems are as follows:
• Microsoft® Windows® 95 operating system
• Microsoft® Windows® 98 operating system
• Microsoft® Windows® Millennium Edition (Windows Me)
• The product names of Windows® 2000 are as follows:
Microsoft® Windows® 2000 Advanced Server
Microsoft® Windows® 2000 Server
Microsoft® Windows® 2000 Professional
• The product names of Windows® XP are as follows:
Microsoft® Windows® XP Professional
Microsoft® Windows® XP Home Edition
• The product names of Windows NT® 4.0 are as follows:
Microsoft® Windows NT® Server 4.0
Microsoft® Windows NT® Workstation 4.0
Notes:
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please con-
tact your local dealer.
1
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Safety Information
When using your printer, the following safety precautions should always be fol-
lowed.
Safety During Operation
In this manual, the following important symbols are used:
R WARNING:
Indicates a potentially hazardous situation which, if instructions
are not followed, could result in death or serious injury.
R CAUTION:
Indicates a potentially hazardous situation which, if instructions are
not followed, may result in minor or moderate injury or damage to
property.
2
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R WARNING:
• It is dangerous to handle the plug with wet hands. Doing this may re-
sult in receiving an electric shock.
• Connect the power cord directly into a wall outlet and never use an ex-
tension cord.
• Disconnect the power plug (by pulling the plug, not the cable) if the
power cable or plug becomes frayed or otherwise damaged.
• Confirm that the wall outlet is near the machine and freely accessible,
so that in event of an emergency, it can be unplugged easily.
• Only connect the machine to the power source described in the man-
ual.
• Avoid multi-wiring.
• Do not damage, break or make any modifications to the power cord.
Do not place heavy objects on it, pull it hard or bend it more than nec-
essary. These actions could cause an electric shock or fire.
• To avoid hazardous electric shock or laser radiation exposure, do not
remove any covers or screws other than those specified in this manu-
al.
• Turn off the power and disconnect the power plug (by pulling the plug,
not the cable) if any of the following conditions exists:
• You spill something into the equipment.
• You suspect that your equipment needs service or repair.
• Your equipment's cover has been damaged.
• Do not incinerate spilled toner or used toner. Toner dust might ignite
when exposed to an open flame.
• Disposal should take place at our authorized dealer or at appropriate
collection sites.
• Dispose of the used toner cartridge in accordance with the local regu-
lation.
• Do not take apart or attempt any modifications to this machine. There
is a risk of fire, electric shock, explosion or loss of sight. If the machine
has laser systems, there is a risk of serious eye damage.
• Do not place the IC2 lithium battery near or into fire, or it will explode
and cause a burn.
• The User Account Enhance Unit installed on the controller board has
a IC2 lithium battery which can explode if replaced incorrectly. Re-
place the User Account Enhance Unit only with the indicated one.
3
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R CAUTION:
• Do not eat or swallow toner.
• Keep toner (used or unused) and toner cartridge out of reach of children.
• Protect the equipment from dampness or wet weather, such as rain, snow,
and so on.
• Unplug the power cord from the wall outlet before you move the equipment.
While moving the equipment, you should take care that the power cord will
not be damaged under the equipment.
• When you disconnect the power plug from the wall outlet, always pull the
plug (not the cable).
• Do not allow paper clips, staples, or other small metallic objects to fall inside
the equipment.
• For environmental reasons, do not dispose of the equipment or expended
supply waste at household waste collection points. Disposal can take place
at an authorized dealer or at appropriate collection sites.
• The inside of the machine becomes very hot. Do not touch the parts with a
"v" label (means hot surface). Touching a part with a "v" label (means hot
surface) could result in a burn.
• The fusing unit becomes very hot. When installing the new fusing unit, turn
off the printer and wait about 30 minutes. After that, install the new fusing
unit. Not waiting for the unit to cool down can result in a burn.
• Do not pull out the fusing unit forcefully. It may cause the unit to fall and re-
sult in an injury.
• When touching the fusing unit, do not touch any areas other than the handle
as it may cause a burn.
• Do not put an object on the right cover when it is open.
4
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R CAUTION:
• When removing misfed paper, do not touch the fusing unit because it could
be very hot.
• To prevent an injury, this printer should be lifted by at least two people.
• When moving the machine, each person should hold the handles that are
located on opposite sides, and then lift it slowly. Lifting it carelessly or drop-
ping it may cause an injury.
• Before installing options, the machine should be turned off and unplugged
for at least half an hour. Components inside the machine become very hot,
and can cause a burn if touched.
• When moving the Paper Feed Unit, hold the handles that are located on the
top of the unit, and then lift it slowly. Lifting it carelessly or dropping it may
cause an injury.
• Do not touch the inside of the controller board compartment. It may cause a
machine malfunction or a burn.
• Keep the machine away from humidity and dust. A fire or an electric shock
might occur.
• Place the machine on a strong and level surface. Otherwise, the machine
might fall and result in an injury.
• If you use the machine in a confined space, confirm that there is a continu-
ous flow of air.
• When pulling the paper tray out, be careful not to pull it strongly. If you do,
the tray might fall and cause an injury.
• This product uses low frequency electromagnetic fields and may cause
harmful interference to sensitive medical implant devices. If you have a car-
diac pacemaker or implantable defibrillator, please consult your doctor for
additional suggestion or advice.
5
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ENERGY STAR Program
As an ENERGY STAR Partner, we have determined
that this machine model meets the ENERGY STAR
Guidelines for energy efficiency.
The ENERGY STAR Guidelines intend to establish an international energy-saving system for
developing and introducing energy-efficient office equipment to deal with environmental is-
sues, such as global warming.
When a product meets the ENERGY STAR Guidelines for energy efficiency, the Partner shall
place the ENERGY STAR logo onto the machine model.
This product was designed to reduce the environmental impact associated with office equip-
ment by means of energy-saving features, such as Low-power mode.
❖ Low-power Mode (Energy Saver mode)
This printer automatically lowers its power consumption 60 minutes after the
last operation has been completed. To exit Low-power (Energy Saver) mode,
press any key on the control panel. For more information about how to con-
figure Energy Saver mode, see “Making Printer Settings with Control Panel” in
the Administrator Reference on the CD-ROM labeled "Operating Instruc-
tions".
❖ Specifications
Energy Saver mode
Power Consumption
Default Time
15 W or less
60 minutes
Recovery Time
3 seconds or less
6
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How to Read This Manual
Symbols
In this manual, the following symbols are used:
R WARNING:
This symbol indicates a potentially hazardous situation which, if instructions
are not followed, could result in death or serious injury.
R CAUTION:
This symbol indicates a potentially hazardous situation which, if instructions
are not followed, may result in minor or moderate injury or damage to property.
* The statements above are notes for your safety.
Important
If this instruction is not followed, paper might be misfed or data might be lost.
Be sure to read this.
Preparation
This symbol indicates the prior knowledge or preparations required before op-
erating.
Note
This symbol indicates precautions for operation, or actions to take after misop-
eration.
Limitation
This symbol indicates numerical limits, functions that cannot be used together,
or conditions in which a particular function cannot be used.
Reference
This symbol indicates a reference.
[
]
Keys that appear on the machine's panel display.
Keys and buttons that appear on the computer's display.
{
}
Keys built into the machine's control panel.
Keys on the computer's keyboard.
7
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8
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1. Getting Started
Features of this Printer
❖ High Image Quality
True 1200 x 1200 dpi resolution provides high resolution. You can print vari-
ous business documents in fine detail from presentations and newsletters
containing illustrations or graphics to catalogues, ads, and pictures. In addi-
tion, the built-in automatic color registration function assures high image
quality at all times.
❖ High Performance
By using an intermediate transfer belt with the single path method, we've
achieved short paper path architecture equivalent to the single drum method.
This printer is as compact as a monochrome printer but offers high perform-
ance output of 20 pages per minute (ppm) in black and white and 16 ppm in
full color. The printer performs duplex printing at the same speed as simplex
printing with the Interleave function installed. Also, by using induction-heat-
ing technology in the fusing unit, a short warm-up time after turning the
printer on has been achieved and also the recovery time from the Energy Sav-
er mode has been reduced for fast printout when you want to print immedi-
ately. The printer also comes with our advanced-technology high-speed
controller that allows fast printing and time saving on the total printing time
for large-volume data.
❖ Ease of Use
With a compact body like our other A4 20-ppm monochrome printer, it takes
up minimum space. Also, the optional duplex unit is installed on the front
cover so you don't need extra space or cover opening space. Replacing con-
sumables is easy so you don't need to spend time on maintenance.
By using induction-heating technology in the fusing unit, we've reduced the
time to reach the fusing temperature. And, the printer can reduce power con-
sumption to the lowest level possible when idle.
Many different interface options such as a USB 2.0 interface or wireless LAN
can be installed in the printer according to your requirements.
9
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Getting Started
Guide to the Printer
Exterior: Front View
1
1
2
4
5
3
6
7
ZHBH020E
1. Standard Tray
5. Front Cover
Output is stacked here with the print side
down.
Open this cover when replacing the fus-
ing unit or transfer roller, installing the
Duplex Unit, or removing misfed paper.
2. Upper Left Cover
Open this cover when replacing toner
cartridges.
6. Bypass Tray
Use to print onto thick paper, OHP trans-
parencies, custom size paper, and enve-
lopes as well as plain paper. When
printing on custom size paper , printer
driver settings are required.
3. Ventilator
The ventilator helps to keep the compo-
nents inside the printer from overheat-
ing. Do not block the ventilator as it may
cause a printer malfunction due to over-
heating.
7. Tray 1
Up to 530 sheets of plain paper can be
loaded.
4. Control Panel
Contains keys for printer control and a
panel display that shows the printer sta-
tus.
10
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Guide to the Printer
Basic Model Printer Exterior: Rear View
1
4
5
1
2
6
7
8
9
3
10
ZHBH031E
1. Ventilator
5. Controller Board
The ventilator helps to keep the compo-
nents inside the printer from overheat-
ing. Do not block the ventilator as it may
cause a printer malfunction due to over-
heating.
Slide this out when installing options
such as Memory Unit, Printer Hard Disk,
1394 Interface Unit, 802.11b Interface
Unit, USB2.0 Interface Unit or User Ac-
count Enhance Unit.
2. Right Cover
6. Parallel Port
Open this cover when replacing photo
conductor units, the transfer belt or waste
toner bottle.
Use a parallel cable to connect the printer
to the computer.
7. USB Port
Use a USB cable to connect the printer to
the host computer.
3. Power Switch
Use this switch to turn the power on and
off.
8. Ventilator
4. Standard Tray Extension
Pull out this extension when printing on
paper of its length is longer than that of
A4 or 8 1/2” × 11”.
The ventilator helps to keep the compo-
nents inside the printer from overheat-
ing. Do not block the ventilator as it may
cause a printer malfunction due to over-
heating
9. Optional Paper Feed Unit Con-
nector
Use the Paper Feed Unit connector to
connect the printer to the Paper Feed
Unit.
10. Power Port
Connect the power cable to this port and
the other end of the cable to the outlet.
ZHBH700E
11
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Getting Started
Network Standard Model Exterior: Rear View
1
4
5
1
2
6
7
8
9
10
3
11
ZHBH030E
1. Ventilator
5. Controller Board
The ventilator helps to keep the compo-
nents inside the printer from overheat-
ing. Do not block the ventilator as it may
cause a printer malfunction due to over-
heating.
Slide this out when installing options
such as Memory Unit, Printer Hard Disk,
1394 Interface Unit, 802.11b Interface
Unit, USB2.0 Interface Unit or User Ac-
count Enhance Unit.
2. Right Cover
6. Parallel Port
Open this cover when replacing photo
conductor units, the transfer belt or waste
toner bottle.
Use a parallel cable to connect the printer
to the computer.
7. USB Port
Use a USB cable to connect the printer to
the host computer.
3. Power Switch
Use this switch to turn the power on and
off.
8. Ethernet Port
Use a network interface cable to connect
the printer to the network.
4. Standard Tray Extension
Pull out this extension when printing on
paper of its length is longer than that of
A4 or 8 1/2” × 11”.
9. Ventilator
The ventilator helps to keep the compo-
nents inside the printer from overheat-
ing. Do not block the ventilator as it may
cause a printer malfunction due to over-
heating
10. Optional Paper Feed Unit Con-
nector
Use the Paper Feed Unit connector to
connect the printer to the Paper Feed
Unit.
ZHBH700E
11. Power Port
Connect the power cable to this port and
the other end of the cable to the outlet.
12
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Guide to the Printer
Inside
1
4
5
1
2
3
6
7
ZHBH040E
1. Fusing Unit
5. Photo Conductor Unit Color/Black
Fuses the image on paper.
When "Replace Color PCU" or "Replace
Black PCU" appears on the panel display,
replace the indicated Photo Conductor
Unit.
When "Replace Fusing Unit" appears on
the panel display, replace this unit.
2. Transfer Roller
When "Replace Fusing Unit" appears on
the panel display, replace this roller.
6. Transfer Belt
When "Replace Transfer Belt" appears on
the panel display, replace this unit.
3. Duplex Unit (optional for Basic
Model Printer)
Use to print on both sides of paper.
7. Waste Toner Bottle
Collects waste toner. When "Replace
Waste Toner" appears on the panel dis-
play, replace this bottle.
4. Toner Cartridges
When "Add Toner (color)" appears on the
panel display, replace the indicated color
of the toner cartridge.
13
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Getting Started
Control Panel
1
ZHBSA010E
1. Panel Display
Shows the current status of the printer
and error messages.
5. {Menu} Key
Press this key to make and check the cur-
rent printer settings.
2. {Job Reset} Key
6. Power Indicator
When the printer is online, press this key
to cancel any ongoing print job.
Power indicator is on while the power
switch is on. Power indicator is off when
the power is turned off or while the print-
er is in Energy Saver mode.
3. {On Line} Key
Indicates whether the printer is online or
offline.
Press this key to switch between online
and offline.
When the lamp is lit, the printer is online,
enabling data reception from the host
computer.
When the lamp is off, the printer is of-
fline, disabling data reception from the
host computer.
Press this key to return to the ready con-
dition.
7. Error Indicator
Lights when a printer error occurs. Goes
off when the printer goes in Energy Saver
mode.
8. Data In Indicator
Blinks while the printer is receiving data
from a computer. Stays on when there is
data to be printed.
9. {Escape} Key
Press this key to return to the previous
condition on the panel display.
4. {Form Feed} Key
When the printer is offline, press this key
to print all the data left in the printer's in-
put buffer.
10. {Enter #} Key
Press this key to execute menu items se-
lected on the panel display.
You can use this to force the printer to
print the data received in the online sta-
tus when the paper size or type does not
match with the actual set size or type.
11. {U}{T} Keys
Use these keys to increase or decrease
values on the panel display when making
settings. Keep pressing the key to quick-
en scrolling, and increase or decrease val-
ues on the panel display in units of 10.
14
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2. Paper and Other Media
Paper and Other Media Supported by This
Printer
Paper Sizes
This section describes the paper size, feed direction, and the maximum amount
of paper that can be loaded into each paper tray in this printer.
Note
❒ The following symbols and terminology are used to represent the feed direc-
tion.
In this manual
On the panel display
Paper feed direction
A4 (210 × 297)
8 1/2 × 11
K ↑ (Feed direction)
Short-edge feed direction
❒ Be careful of the paper feed direction. The direction is determined for each pa-
per size.
❖ Input Paper Sizes (Metric version)
A4
K
K
K
K
K
K
K
K
K
K
K
K
210 × 297
182 × 257
148 × 210
105 × 148
216 × 356
216 × 279
140 × 216
184 × 276
210 × 330
216 × 330
203 × 330
104.8 × 241.3
B5 JIS
A5
A6
Legal (LG, 81/2 × 14 inches)
Letter (LT, 81/2 × 11 inches)
51/2 × 81/2 inches
Executive (Exec., 71/4 × 101/2 inches)
Folio (81/4 × 13 inches)
Foolscap (F4, 81/2 × 13 inches)
F/GL (8 × 13 inches)
Com#10 Env (4 1/8 × 9 1/2 inches)
15
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Paper and Other Media
C5 Env (6.38 × 9.02 inches)
C6 Env (4.49 × 6.38 inches)
DL Env (4.33 × 8.66 inches)
Monarch Env (3 7/8 × 7 1/2 inches)
Custom Size
K
K
K
K
-
162 × 229
114 × 162
110 × 220
98.4 × 190.5
-
2
16K (7.68 × 101/2 inches)
K
195 × 267
•
Means that the size is supported and the printer selects the paper size au-
tomatically.
•
•
Means that the size is supported. See p.24 “Loading Paper in the Bypass
Tray”.
Means that the size is supported but the paper size should be set with the
control panel as a custom size. The supported size is approximately 90 -
216 mm in width and 148 - 356 mm in length.
•
Means that the size is not supported.
❖ Input Paper Sizes (Inch version)
Legal (LG)
K
K
K
K
K
K
K
K
81/2 × 14
81/2 × 11
Letter (LT)
5 1/2 × 8 1/2 inches
51/2 × 81/2
71/4 × 101/2
8.26 × 5.83
7.17 × 10.12
5.83 × 8.26
4.13 × 5.63
Executive (Exec.)
A4
B5 JIS
A5
A6
16
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Paper and Other Media Supported by This Printer
Folio
K
K
K
K
K
K
K
K
-
81/4 × 13
81/2 × 13
Foolscap F4
F/GL
2
8 × 13
Com#10 Env
C5 Env
4 1/8 × 9 1/2
6.38 × 9.02
4.49 × 6.38
4.33 × 8.66
3 7/8 × 7 1/2
-
C6 Env
DL Env
Monarch Env
Custom Size
16K
K
7.68 × 101/2
•
Means that the size is supported and the printer selects the paper size au-
tomatically.
•
•
Means that the size is supported. See p.24 “Loading Paper in the Bypass
Tray”
Means that the size is supported but the paper size should be set with the
control panel as a custom size. The supported size is approximately 3.5 -
8.5 inches in width and 5.8 - 14 inches in length.
•
Means that the size is not supported.
❖ Paper weight and number of sheets to be set
Maximum number of
sheets (plain paper) *1
Supported paper weight
60 - 105 g/m2
Tray 1
530 (80 g/m2, 20 lb. Bond)
100 (80 g/m2, 20 lb. Bond)
530 (80 g/m2, 20 lb. Bond)
(16 - 28 lb. Bond)
Bypass Tray
60 - 165 g/m2
(16 - 90 lb. Index)
PAPER FEED UNIT Type 3000
60 - 105 g/m2
(16 - 28 lb. Bond)
*1
Confirm that the top of the stack is not higher than the limit mark inside the tray.
17
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Paper and Other Media
Paper Recommendations
Loading Paper
Important
❒ Do not use paper that is meant for an ink-jet printer, or it may stick to the fus-
2
ing unit and cause a paper misfeed.
❒ Set the paper as described below
• Tray 1: Print side facing up
• Paper Feed Unit: Print side facing up
• Bypass Tray: Print side facing down
❒ Print quality cannot be guaranteed if paper other than the ones recommended
is used. For more information about recommended paper, contact your sales
or service representative.
Storing Paper
• Paper should always be stored properly. Improperly stored paper might re-
sult in poor print quality, paper misfeeds, or printer damage. Recommenda-
tions are as follows:
• Avoid storing paper in humid areas.
• Avoid exposing paper to direct sunlight.
• Store on a flat surface.
• Keep paper in the package in which the paper came.
Types of Paper and Other Media
❖ Plain Paper
• Plain paper refers to paper up to 105 g/m2 (28 lb. Bond). If you print on pa-
per heavier than 105 g/m2 (28 lb. Bond), use the Bypass Tray.
• Any input tray can be used.
• Tray 1 can hold up to 530 sheets.
PAPER FEED UNIT Type 3000 can hold up to 530 sheets.
(Up to two units can be installed to the printer.)
The Bypass Tray can hold up to 100 sheets.
Confirm that the top of the stack is not higher than the limit mark inside
the tray.
• The Bypass Tray supports custom size paper approximately 90 to 216 mm
(3.5 to 8.5 inches) in width, and approximately 148 to 356 mm (5.8 to 14
inches) in length.
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Paper and Other Media Supported by This Printer
• When printing on the reverse side of plain paper that has been already
printed on, load it on the Bypass Tray with print side down, and then select
[Plain:Dup. Back] with the control panel or the printer driver. Only the By-
pass Tray supports this function.
❖ Thick Paper
• Thick paper refers to paper between 106 g/m2 (28.2 lb. Bond) to 165 g/m2
(90 lb. Index).
2
• Use the Bypass Tray and select the thick paper mode with the control panel
or printer driver. Tray 1 or Paper Feed Unit cannot be used.
• Confirm that the top of the stack is not higher than the limit mark inside
the tray.
• When printing on the reverse side of thick paper that has been already
printed on, load it on the Bypass Tray with print side down, and then select
[Thick:Dup. Back] with the control panel or the printer driver. Only the By-
pass Tray supports this function.
Note
❒ The number of sheets to be set may vary depending on the paper thick-
ness and paper type.
❒ There may be noise when printing on thick paper. This is not a malfunc-
tion.
❖ Thin Paper
• Thin paper refers to paper between 60g/m2 (16 lb.Bond) to 70g/m2 (19
lb.Bond).
• Set the printer to Thin Paper mode using the control panel.
Reference
See “Specifying a paper type” or p.27 “Specifying a paper type for the By-
pass Tray”.
❖ Glossy Paper
• Glossy paper refers to paper 130 g/m2 (100 lb Text).
• Use the Bypass Tray and select glossy paper mode with the printer driver.
Tray 1 or Paper Feed Unit cannot be used.
❖ OHP transparencies
When printing on an OHP transparency that has a print side, be sure to print
on the print side. Otherwise, it may stick to the fusing unit and cause a paper
misfeed.
Print quality cannot be guaranteed if OHP transparencies other than the ones
recommended is used. For more information about recommended OHP
transparency, contact your sales or service representative.
• Use the Bypass Tray. Tray 1 or Paper Feed Unit cannot be used.
• The Bypass Tray can hold up to 50 sheets.
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Paper and Other Media
• Separate stuck OHP transparencies every time before printing.
• If OHP transparencies stick together when they feed, set them on the tray
one by one or select "Slip sheet" in the printer driver. For more information
about using "Slip sheet", see the printer driver's Help.
• Confirm that the top of the stack is not higher than the limit mark inside
the tray.
• When printing on OHP transparencies, select the Transparency mode with
the control panel or the printer driver.
2
• Remove OHP transparencies from the tray after use to prevent them from
sticking to each other.
❖ Envelopes
• Use the Bypass Tray. Tray 1 and the Paper Feed Unit cannot be used.
• The Bypass Tray can hold up to 10 envelopes.
• Load envelopes in the Bypass Tray with the print side down.
• Load only one size and type of envelope at a time.
• Do not forcibly push envelopes when loading.
• Confirm that the top of the stack is not higher than the limit mark inside
the tray.
• Use flat envelopes with no curl. If they have a curl, flatten them.
• Use completely flat envelopes that contain no air inside.
• Do not print on both sides of envelopes.
• Do not use the following envelopes:
Envelopes with multiple flaps
Envelopes with a peel-off adhesive strip
Envelopes with windows or clasps
Envelopes made of paper that is not supported by this printer (See p.20
“Paper not supported by this printer”)
• We recommend setting the margins to at least 15 mm (0.6 inch) for all four
directions.
• Envelopes may wrinkle or print quality may be poor depending on the
characteristics of the envelope such as weight and stiffness.
• See p.15 “Paper Sizes” for the supported sizes of envelopes.
❖ Paper not supported by this printer
Avoid using the following paper as they are not supported by this printer.
• Paper meant for an ink-jet printer
• Bent, folded, or creased paper
• Curled or twisted paper
• Torn paper
• Wrinkled paper
20
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Paper and Other Media Supported by This Printer
• Damp paper
• Paper that is dry enough to emit static electricity
• Paper that has already been printed onto, except a preprinted letterhead
• Special paper, such as thermal paper, aluminum foil, carbon paper and
conductive paper
• Paper whose weight is heavier or lighter than the limitation.
• Paper with windows, holes, perforations, cutouts, or embossing
• Adhesive label paper on which glue or base paper is exposed
• Paper with clips or staples
2
Print Area
The following shows the print area for this printer. Be sure to set the print mar-
gins correctly by the application.
A : Print area
B : Feed direction
C : Approx. 5 mm (0.2 inch)
Note
❒ The print area may vary depending on the paper size, printer language and
printer driver settings.
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Paper and Other Media
Loading Paper
R CAUTION:
C Adjust the side guides to the pa-
• When pulling the paper tray out,
be careful not to pull it strongly. If
you do, the tray might fall and
cause an injury.
per size you want to load.
2
Loading Paper in Tray
1/Optional Paper Feed Unit
A Pull the paper tray out of the
printer until it stops. After that,
lift it slightly, and then pull it out
completely. Place it on a flat sur-
face.
ZHBY060E
D Load paper into the paper tray
with the print side up.
ZHBY010E
ZHBY020E
Note
Important
❒ You can not pull Tray 1 out if
❒ Make sure that the top of the
stack is not higher than the limit
mark inside the tray.
the Bypass Tray is open.
B Press "Push", and then adjust the
rear guide to the paper size you
want to load.
❒ The side guides should be set
exactly to the paper size to
avoid paper misfeeds.
❒ Do not load different kinds of
paper in the tray.
E Slide the paper tray completely
into the printer.
Important
❒ Be sure to insert the paper tray
completely. Otherwise, mis-
feeds might occur.
ZHBY040E
22
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Loading Paper
D Adjust the side guides to the pa-
Changing paper size of the paper tray
per size you want to load.
A Pull the paper tray out of the
printer until it stops. After that,
lift it slightly, and then pull it out
completely. Place it on a flat sur-
face
2
ZHBY060E
E Load paper into the paper tray,
with the print side up.
ZHBY010E
B Remove the paper.
ZHBY020E
Important
❒ Confirm that the top of the stack
is not higher than the limit mark
inside the tray.
ZHBY030E
C Press "Push", and then adjust the
rear guide to the paper size you
are using.
F Slide the paper tray completely
into the printer.
Specifying a paper type
By selecting the paper type you want
to load, the printer can perform print-
ing better.
You can select from the following pa-
per types:
• Plain Paper, Recycled Paper, Spe-
cial Paper, Color Paper, Letter-
head, Preprinted, Prepunched,
Bond Paper, Cardstock
ZHBY040E
23
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Paper and Other Media
Note
Loading Paper in the Bypass
Tray
❒ When selecting "Plain Paper", se-
lect either "Thin" or "Normal" for
"PlainPaper Type" in the "Mainte-
nance" menu.
In addition to plain paper, you can
load thick paper, envelopes, glossy
paper and OHP transparencies onto
the Bypass Tray.
A Press the {Menu} key.
"Menu" appears on the panel dis-
play.
2
Note
❒ Paper sizes supported by the By-
pass Tray can be 90 - 216 mm (3.5 -
8.5 inches) in width, and 148 - 356
mm (5.8 - 14 inches) in length.
B Press the {U} or {T} key to dis-
play "Paper Input", and then
press the {Enter #} key.
❒ The paper size selected with the
printer driver overrides the one se-
lected with the control panel. You
do not have to make settings with
the control panel if you have al-
ready made them with the printer
driver. However, when using a
printer driver other than the RPCS
printer driver, you must make the
settings using the control panel.
For more information about the
printer driver, see the printer driv-
er's Help. Also, see p.27 “Specify-
ing a paper type for the Bypass
Tray”.
Menu:
Paper I nput
C Press the {U} or {T} key to dis-
play "Paper Type", and then press
the {Enter #} key.
Paper I nput:
Paper Type
D Press the {U} or {T} key to dis-
play "Tray 1", and then press the
{Enter #} key.
❒ If you load thick paper, or plain or
thick paper that has been already
printed on one side, make the set-
tings for the paper type with the
control panel or the printer driver.
See p.26 “Specifying a custom pa-
per size for the Bypass Tray”.
Paper Type:
Tray 1
E Press the {U} or {T} key to dis-
play the loaded paper type, and
then press the {Enter #} key.
❒ The number of pages that can be
loaded in the Bypass Tray differs
depending on the paper type.
Tray 1 :
Recycled Paper
In about two seconds, “Menu” ap-
pears on the panel display.
F Press the {On Line} key.
"Ready" appears on the panel dis-
play.
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Loading Paper
A Open the Bypass Tray.
D Adjust the side guides to the pa-
per width.
2
ZHBY070E
ZHBY100E
B Extend the Bypass Tray.
Important
❒ Confirm that the top of the stack
is not higher than the limit mark
inside the tray.
❒ Shuffle the paper before loading
the stack onto the tray so multi-
ple sheets are not fed in at the
same time.
E Set the paper size using the con-
ZHBY080E
trol panel as follows:
A Press the {Menu} key.
C Slide the side guides outwardA ,
and then load paper until it stops
with the print side down B.
"Menu" appears on the panel
display.
B Press the {U} or {T} key to dis-
play "Paper Input", and then
press the {Enter #} key.
Menu:
Paper I nput
C Confirm that "Bypass Size" is
displayed, and then press the
{Enter #} key.
ZHBY090E
Paper I nput:
Bypass Size
25
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Paper and Other Media
D Press the {U} or {T} key to dis-
play the size and direction of
the paper in the Bypass Tray.
B Press the {U} or {T} key to dis-
play "Paper Input", and then
press the {Enter #} key.
Bypass Size:
8 1 /2 × 1 3
Menu:
Paper I nput
In about two seconds, “Menu”
2
C Confirm that "Bypass Size" is dis-
played, and then press the {Enter
#} key.
appears on the panel display.
E Press the {On Line} key.
"Ready" appears on the panel
display.
Paper I nput:
Bypass Size
Specifying a custom paper size for the
Bypass Tray
D Press the {U} or {T} key to dis-
play "Custom size", and then
press the {Enter #} key.
Specify the paper size with the con-
trol panel when you load custom size
paper.
Bypass Size:
Custom Size
Note
❒ The printer cannot print from ap-
plications that do not support cus-
tom paper size.
E Press the {U} or {T} key to set the
vertical value, and then press the
{Enter #} key.
❒ Set the vertical value for A, and set
the horizontal value for B.
Custom Size:
Vert. 1 50mm
The unit on the panel display can
be changed to inches with the con-
trol panel.
F Press the {U} or {T} key to set the
horizontal value, and then press
the {Enter #} key.
ZHBY110E
Custom Size:
Horiz. 200mm
A Press the {Menu} key.
"Menu" appears on the panel dis-
play.
In about two seconds, "Menu" ap-
pears on the display panel.
G Press the {On Line} key.
"Ready" appears on the panel dis-
play.
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Loading Paper
C Press the {U} or {T} key to dis-
play "Paper Type", and then press
the {Enter #} key.
Specifying a paper type for the Bypass
Tray
By selecting the paper type you want
to load, the printer can perform print-
ing better.
Paper I nput:
Paper Type
You can select from the following pa-
per types:
2
D Press the {U} or {T} key to dis-
play "Bypass Tray", and then
press the {Enter #} key.
• Plain Paper, Recycled Paper, Spe-
cial Paper, Color Paper, Letterhead,
Preprinted, Prepunched, Labels
(adhesive label paper), Bond Pa-
per, Cardstock, Transparency
(OHP transparency), Thick Paper,
Plain:Dup.Back (reverse side of
plain paper), Thick:Dup.Back (re-
verse side of thick paper), Glossy
Paper
Paper Type:
Bypass Tray
E Press the {U} or {T} key to dis-
play the loaded paper type, and
then press the {Enter #} key.
Bypass Tray:
Thick Paper
Note
❒ When selecting "Plain Paper",
select either "Thin" or "Normal"
for "PlainPaper Type" in the
"Maintenance" menu.
F Press the {On Line} key.
"Ready" appears on the panel dis-
play.
Important
❒ You must specify the paper type
when using thick paper, adhe-
sive label paper, OHP transpar-
encies, or when printing on
plain or thick paper that has al-
ready been printed on one side.
A Press the {Menu} key.
"Menu" appears on the panel dis-
play.
B Press the {U} or {T} key to dis-
play "Paper Input", and then
press the {Enter #} key.
Menu:
Paper I nput
27
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Paper and Other Media
2
28
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3. Replacing Consumables
and Maintenance Kit
Toner Cartridge
Replace the toner cartridge of the in-
dicated color when the following
message appears on the panel dis-
play.
R WARNING:
• Do not incinerate spilled toner
or used toner. Toner dust is
flammable and might ignite
when exposed to an open
flame. Disposal should take
place at an authorized dealer
or an appropriate collection
site. If you dispose of the used
toner cartridges yourself, dis-
pose of them according to lo-
cal regulations.
Add Toner
XXX/XXX
or
Toner is Almost
Empty:XXX
R CAUTION:
Note
• Keep toner (used or unused) and
the toner cartridge out of reach
of children.
❒ The color is displayed for XXX.
❒ If cyan, magenta or yellow toner
runs out, you can print in black
and white using the black toner.
Change the color mode setting to
"Black and White" with the printer
driver.
Note
❒ The actual printable numbers vary
depending on the image volume
and density, number of pages to be
printed at a time, paper type and
paper size used, and environmen-
tal conditions such as temperature
and humidity. The quality of toner
lowers in time. Because of this, the
toner cartridge may require re-
placement earlier than expected.
We recommend that you prepare a
new toner cartridge beforehand.
❒ If black toner runs out, printing is
not possible until the black toner
cartridge is replaced.
A Open the upper left cover of the
printer.
ZHBH440E
29
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Replacing Consumables and Maintenance Kit
Important
B Remove the toner cartridge for
the color you want to replace.
❒ Do not open the shutter at the
bottom of the toner cartridge.
The toner may spill.
3
ZHBH900E
You can remove all four cartridges
in the same way.
ZHBH470E
In the illustration, yellow cartridge
is used as an example.
E Check that the toner color and lo-
cation are correct, and then insert
the toner cartridge vertically and
slowly.
Important
❒ Do not shake the removed toner
cartridge. The remaining toner
may spill.
C Take out a new toner cartridge
from the package.
D Shake the toner cartridge back
and forth about 10 times.
ZHBH480E
ZHBH460E
In the illustration, black cartridge
is used as an example.
30
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Toner Cartridge
F Insert the toner cartridge in the
direction of the arrow.
You can install all four cartridges
in the same way.
3
ZHBH490E
Important
❒ Do not repeatedly install and re-
move the toner cartridges. This
could result in a toner leak.
G Close the upper left cover of the
printer.
ZHBH500E
Note
❒ If the toner cartridge is not in-
stalled properly, you cannot
close the upper left cover of the
printer.
31
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Replacing Consumables and Maintenance Kit
Waste Toner Bottle Type 125
R WARNING:
D Unlock the waste toner bottle.
• Do not incinerate spilled toner
or used toner. Toner dust is
flammable and might ignite
when exposed to an open
flame. Disposal should take
place at an authorized dealer
or an appropriate collection
site. If you dispose of the used
toner containers yourself, dis-
pose of them according to lo-
cal regulations.
3
ZHBH630E
Important
R CAUTION:
❒ Do not lock the waste toner bot-
tle that has been removed. Ton-
er may spill.
• Keep toner (used or unused) and
the toner cartridge out of reach
of children.
• Do not put an object on the right
cover when it is open.
Replace the waste toner bottle when
the following message appears on the
panel display.
Replace
Waste Toner
ZHBH640E
A Turn off the power.
E Remove the used waste toner bot-
tle slowly.
B Open the right cover.
ZHBH650E
ZHBH290E
C Take out a new waste toner bottle
from the bag.
32
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Waste Toner Bottle Type 125
F Place the new waste toner bottle
in the position as shown in the il-
lustration.
3
ZHBH660E
G Lock the waste toner bottle.
ZHBH670E
Important
❒ Be sure to lock the waste toner
bottle to prevent toner from
leaking inside the printer.
H Close the right cover slowly.
ZHBH430E
I Turn on the power.
33
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Replacing Consumables and Maintenance Kit
Photo Conductor Unit Type 125
Black/Color
❖ Photo Conductor Unit Type 125 Black
R WARNING:
• Do not incinerate spilled toner
or used toner. Toner dust is
flammable and might ignite
when exposed to an open
flame. Disposal should take
place at an authorized dealer
or an appropriate collection
site. If you dispose of the used
toner containers yourself, dis-
pose of them according to lo-
cal regulations.
3
ZHBH680E
❖ Photo Conductor Unit Type 125 Color
R CAUTION:
• Keep toner (used or unused) and
the toner cartridge out of reach
of children.
• Do not put an object on the right
cover when it is open.
Replace the black or color photo con-
ductor unit when the following mes-
sage appears on the panel display.
ZHBH690E
Replace
Black PCU
A Turn off the power.
B Open the right cover.
or
Replace
Color PCU
Check the contents of the box for the
following items:
ZHBH290E
34
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Photo Conductor Unit Type 125 Black/Color
B Pull out the photo conductor
C Pull out the green levers on the
left and right that are fastening
the inner cover to unlock the le-
vers.
unit slowly.
3
ZHBH330E
ZHBH300E
Photo Conductor Unit Type 125
Color
D Lift the inner cover until it stays
up.
A Pinch the green lever to unlock
the unit.
ZHBH310E
ZHBH340E
E Remove the photo conductor unit.
B Pull out the photo conductor
unit slowly until it stops.
Photo Conductor Unit Type 125
Black
A Pinch the green lever to unlock
the unit.
ZHBH350E
ZHBH320E
35
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Replacing Consumables and Maintenance Kit
C Pinch the green part to unlock.
Important
❒ Do not remove the cover at-
tached to the bottom of the pho-
to conductor unit yet.
❒ After you take the new Photo
Conductor Unit out of the bag,
quickly install it.
H Align the green arrow at the tip of
the photo conductor unit to the
rail inside the printer.
ZHBHa910E
3
D Pull out the photo conductor
Important
unit slowly.
❒ Make sure the green arrow fits
securely on the rail before pro-
ceeding to the next step.
Important
❒ Be sure to hold the unit with
both hands, and then pull it
out slowly.
❖ Photo Conductor Unit Type 125
Black
F Take out the new photo conduc-
tor unit.
G Peel off the tape, which is around
Photo Conductor Unit by peeling
it downward, and remove the cov-
er on top of the Unit.
ZHBH370E
❖ Photo Conductor Unit Type 125
Color
ZHBH681E
ZHBH380E
ZHBHA680E
36
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Photo Conductor Unit Type 125 Black/Color
I Push the front of the photo con-
ductor unit slowly, sliding the
unit on the cover and into the ma-
chine until it stops.
J Lower the inner cover slowly.
❖ Photo Conductor Unit Type 125
Black
ZHBH410E
3
K Push the green lever to fasten the
inner cover.
ZHBH390E
❖ Photo Conductor Unit Type 125
Color
ZHBH420E
L Close the right cover slowly.
ZHBH400E
Important
❒ If you do not attach the green
arrow of the photo conductor
unit securely to the rail, you
may damage the photo conduc-
tor unit.
ZHBH430E
M Turn on the power.
37
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Replacing Consumables and Maintenance Kit
Fusing Unit Type 125
❖ Fusing Unit
❖ Transfer Roller
Important
R CAUTION:
• The inside of the machine be-
comes very hot. Do not touch the
parts with a "v" label (means
hot surface). Touching a part
with a "v" label (means hot sur-
face) could result in a burn.
• The fusing unit becomes very
hot. When installing the new fus-
ing unit, turn off the printer and
wait about 30 minutes. After that,
install the new fusing unit. Not
waiting for the unit to cool down
can result in a burn.
3
ZHBH200E
• Do not pull out the fusing unit
forcefully. It may cause the unit
to fall and result in an injury.
• When touching the fusing unit,
do not touch any areas other
than the handle as it may cause
a burn.
ZHBH590E
Replace the fusing unit when the fol-
lowing message appears on the panel
display.
❒ Be sure to make the setting from
the control panel after replacing
the fusing unit. Without it, the pro-
cedure is incomplete.
Replace Fusing
Unit Soon
or
A Turn off the power.
Replace
Fusing Unit
Important
❒ To prevent a burn, after the
power is turned off, be sure to
wait about 30 minutes until the
fusing unit cools down before
touching the fusing unit.
Check the contents of the box for the
following items:
38
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Fusing Unit Type 125
B Open the front cover by pushing
E Remove the fusing unit slowly.
the front cover release button.
ZHBH230E
3
ZHBP281E
F Take out the new fusing unit
C Pinch the connector lever, and
from the box.
then pull out the connector.
G Place the unit as shown, and then
insert the new fusing unit slowly.
ZHBH210E
ZHBH240E
D Push the green release buttons on
the left and right outwards to un-
lock the fusing unit.
H Insert the fusing unit until it
clicks, and then check that the
unit is locked.
ZHBH220E
ZHBH250E
39
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Replacing Consumables and Maintenance Kit
I Push in the connector.
L Hold the green part as shown, and
then insert the transfer roller into
the printer.
ZHBH260E
3
ZHBH620E
J Turn the green part in the direc-
tion of the arrow, and then re-
move the transfer roller.
Important
❒ The end with a longer shaft
must be on the left.
M Close the front cover slowly.
N Turn on the power.
O Make the setting from the control
panel.
ZHBH600E
When "Replace Fusing Unit"
Appears on the Panel Display
K Take out the new transfer roller.
A If the following message is on
the control panel, press the {Es-
cape} key for more than five
seconds. The message disap-
pears and a maintenance reset
is performed automatically.
Important
❒ Do not touch the roller part.
Replace
Fusing Unit
When "Replace Fusing Unit Soon"
Appears on the Panel Display
ZHBH610E
A Press the {Menu} key.
“Menu” appears on the panel
display.
40
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Fusing Unit Type 125
B Press the {U} or {T} key to dis-
play “Maintenance”, and then
press the {Enter #} key.
Menu:
Maintenance
C Press the {U} or {T} key to dis-
play “Maint. Reset”, and then
press the {Enter #} key.
3
Maintenance:
Maint. Reset
D Press the {U} or {T} key to dis-
play “Fusing Unit”, and then
press the {Enter #} key.
Maint. Reset
Fusing Unit
The following message appears.
Fusing Unit:
Press # to Reset
E Press the {Enter #} key. Wait for
a few seconds.
F Press the {On Line} key.
"Ready" appears on the panel
display.
41
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Replacing Consumables and Maintenance Kit
Intermediate Transfer Unit Type 125
R CAUTION:
• The inside of the machine be-
A Turn off the power.
comes very hot. Do not touch the
parts with a "v" label (means
hot surface). Touching a part
with a "v" label (means hot sur-
face) could result in a burn.
B Open the right cover of the print-
er.
Replace the transfer belt when the fol-
lowing message appears on the panel
display.
3
Replace Transfer
Belt soon
ZHBH290E
or
C Remove the Waste Toner Bottle.
Replace
Transfer Belt
Reference
See p.32 “Waste Toner Bottle
Type 125”.
Check the contents of the box for the
following items:
D Pull out the green levers on the
left and right that are fastening
the inner cover to unlock the le-
vers.
❖ Transfer Belt
ZHBH510E
ZHBH300E
Important
❒ Be sure to make the setting from
the control panel after replacing
the transfer belt. Without it, the
procedure is incomplete.
42
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Intermediate Transfer Unit Type 125
E Lift the inner cover until it stays
G Remove the waste toner bottle
up.
slowly.
3
ZHBH310E
ZHBH650E
F Unlock the waste toner bottle.
H Turn the green screws on the left
and right in the direction of the
arrows to loosen them.
ZHBH630E
Important
ZHBH520E
❒ Do not lock the waste toner bot-
tle that has been removed. Ton-
er may spill.
The screws are not removed.
I Pinch the both screws and remove
the transfer belt slowly until it
stops.
ZHBH640E
ZHBH530E
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Replacing Consumables and Maintenance Kit
J Raise the green cover, hold the
transfer belt as shown, and then
remove the transfer belt.
M Close the green cover, and then
insert it until it stops.
3
ZHBH920E
ZHBH540E
N Turn the green screws on the left
and right in the direction of the
arrows to tighten them.
Important
❒ Be sure to hold the unit with
both hands, and then pull it out
slowly.
❒ Do not touch the belt part.
K Take out the new transfer belt.
L Holding the transfer belt as
shown, insert the transfer belt in
the printer.
ZHBH580E
O Place the waste toner bottle in the
position as shown in the illustra-
tion.
ZHBH560E
ZHBH660E
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Intermediate Transfer Unit Type 125
P Lock the waste toner bottle.
S Close the right cover.
ZHBH670E
ZHBH430E
3
Important
T Turn on the power.
❒ Be sure to lock the waste toner
bottle to prevent toner from
leaking inside the printer.
U Make the setting from the control
panel.
Q Lower the inner cover slowly.
When "Replace Transfer Belt"
Appears on the Panel Display
A If the following message is on
the control panel, press the {Es-
cape} key for more than five
seconds. The message disap-
pears and a maintenance reset
is performed automatically.
ZHBH410E
When "Replace Transfer Belt
Soon" Appears on the Panel
Display
R Push the green levers to fasten the
inner cover.
A Press the {Menu} key.
"Menu" appears on the panel
display.
B Press the {U} or {T} key to dis-
play "Maintenance", and then
press the {Enter #} key.
Menu:
Maintenance
ZHBH420E
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Replacing Consumables and Maintenance Kit
C Press the {U} or {T} key to dis-
play "Maint. Reset", and then
press the {Enter #} key.
Maintenance:
Maint. Reset
D Press the {U} or {T} key to dis-
play "Transfer Belt", and then
press the {Enter #} key.
3
Maint. Reset:
Transfer Belt
The following message appears.
Transfer Belt:
Press # to Reset
E Press the {Enter #} key.
Wait for a few seconds.
F Press the {On Line} key.
"Ready" appears on the panel
display.
46
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4. Cleaning and Adjusting the
Printer
Cautions to Take When Cleaning
R WARNING:
• Do not remove any covers or screws other than those specified in this
manual. Some parts of the machine are at a high voltage and could
give you an electric shock. Also, if the machine has laser systems, di-
rect (or indirect) reflected eye contact with the laser beam may cause
serious eye damage. When the machine needs to be checked, adjust-
ed, or repaired, contact your service representative.
• Do not take apart or attempt any modifications to this machine. There
is a risk of fire, electric shock, explosion or loss of sight. If the machine
has laser systems, there is a risk of serious eye damage.
R CAUTION:
• When removing misfed paper, do not touch the fusing unit because it could
be very hot.
Clean the printer periodically to maintain fine printing.
Dry wipe the exterior with a soft cloth. If dry wiping is not enough, wipe with a
soft, wet cloth that is wrung out well. If you still cannot remove the stain or
grime, use a neutral detergent, and then wipe over with a well-wrung wet cloth,
dry wipe, and let it dry.
Important
❒ To avoid deformation, discoloration, or cracking, do not use volatile chemi-
cals, such as benzine and thinner, or spray insecticide on the printer.
❒ If there is dust or grime inside the printer, wipe with a clean, dry cloth.
47
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Cleaning and Adjusting the Printer
Adjusting the Color Registration
When the printer is moved, when the
C Press the {U} or {T} key to dis-
Fusing Unit is replaced, or after print-
ing repeatedly for some time, regis-
tration shifting might occur. By
performing color registration adjust-
ment, you can maintain optimum
print results.
play "Color Regist.", and then
press the {Enter #} key.
Maintenance:
Color Regist.
If the color documents show registra-
tion shifting, perform automatic color
adjustment.
The following message appears.
Press #
To Adjust
A Press the {Menu} key.
4
D Press the {Enter #} key.
Automatic color adjustment be-
gins, and the following message is
displayed.
Adjusting...
ZHBS010E
Important
❒ Do not turn off the power
switch while "Adjusting..." ap-
pears on the panel display to
avoid printer malfunction.
"Menu" appears on the panel dis-
play.
B Press the {U} or {T} key to dis-
play "Maintenance", and then
press the {Enter #} key.
Automatic color adjustment takes
about two minutes. When it is
complete, the following message
appears.
Menu:
Maintenance
Completed
Maintenance:
Color Regist.
48
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Adjusting the Image Density
Adjusting the Image Density
Adjust the image density when the
print side of the page is shaded or the
print image looks patchy.
C Press the {U} or {T} key to dis-
play "Image Density", and then
press the {Enter #} key.
Important
Maintenance:
I mage Density
❒ Extreme settings may create out-
put that appears dirty.
❒ Image density settings should be
made from the application or the
printer driver whenever possible.
The following message appears on
the panel display.
Note
I mage Density:
Prt. Test Sheet
4
❒ Changing the image density set-
ting might cause a deterioration of
color balance. We recommend that
you leave the image density at its
factory default setting.
D Press the {Enter #} key.
The following message appears on
the panel display, and then press
the {Enter #} key.
A Press the {Menu} key.
Prt.Test Sheet:
Press # to Start
Printing
E Compare the colors on the printed
image density test sheet with
those on the Image Density Ad-
justing Card.
ZHBS010E
"Menu" appears on the panel dis-
play.
Note
❒ If the image density of the Im-
age Density Adjusting Card is
equal to the framed part of the
test sheet, you do not need to
adjust the image density value.
B Press the {U} or {T} key to dis-
play "Maintenance", and then
press the {Enter #} key.
Menu:
Maintenance
49
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Cleaning and Adjusting the Printer
❒ If the image density of the Im-
age Density Adjusting Card is
equal to the density shown
above the frame, select “-” for
the image density setting. If the
image density of the Image
Density Adjusting Card is equal
to the density shown below the
frame, select “+” for the image
density setting.
F Press the {U} or {T} key to select
the color you want to adjust, and
then press the {Enter #} key.
4
I mage Density:
Black
G Press the {U} or {T} key to set the
image density value, and then
press the {Enter #} key.
Black:
( -1 0 +1 0) 0
Note
❒ You can adjust the image densi-
ty in 21 steps from -10 to +10. In-
creasing the value makes the
printouts darker and decreasing
the value makes the printouts
lighter.
❒ Pressing the {U} or {T} key
makes the value increase or de-
crease by one.
To adjust another color, repeat the
steps and
.
F
G
H Press the {On Line} key.
"Ready" appears on the panel dis-
play.
Ready
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Adjusting the Tray Registration
Adjusting the Tray Registration
You can adjust the registration of
D Print the test sheet to preview the
Tray 2 and Tray 3 (optional Paper
Feed Unit). The vertical adjustment is
used for all trays. Normally, you need
not update the registration. But when
the optional Paper Feed Unit or the
Duplex Unit is installed, updating the
registration is useful in some cases.
The following procedure describes
how to adjust the registration of Tray
2. You can use the same procedure to
adjust the other tray as well.
settings.
A Confirm that "Prt. Test Sheet"
is displayed, and then press
the {Enter #} key.
Registration:
Prt. Test Sheet
B Press the {U} or {T} key to dis-
play the tray to adjust, and
then press the {Enter #} key.
4
A Press the {Menu} key.
Prt. Test Sheet:
Tray 2
The test sheet is printed, and
then the printer returns to the
previous menu.
E Confirm the position of the image
on the test sheet, and then adjust
the registration value.
ZHBS010E
"Menu" appears on the panel dis-
play.
B Press the {U} or {T} key to dis-
play "Maintenance", and then
press the {Enter #} key.
Menu:
Maintenance
C Press the {U} or {T} key to dis-
play "Registration", and then
press the {Enter #} key.
Maintenance:
Registration
The following steps show how to
adjust the registration value to
make the margins equal.
51
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Cleaning and Adjusting the Printer
A Press the {Escape} key.
A : Print Area
B Press the {U} or {T} key to dis-
play "Adjustment", and then
press the {Enter #} key.
B : Feed Direction
❒ Pressing the {U} or {T} key
makes the value increase or
decrease by 0.5 mm steps.
Registration:
Adjustment
E Press the {Enter #} key.
F Press the {Escape} key.
C Press the {U} or {T} key to dis-
play the tray to adjust, and
then press the {Enter #} key.
F Print the test sheet to check the
settings you have made.
G Press the {On Line} key.
Adjustment:
Horiz.: Tray 2
"Ready" appears on the panel dis-
play.
4
D Press the {U} or {T} key to set
Ready
the registration value (mm).
Horiz.: Tray 2:
( -1 5 +1 5) 0
Note
❒ Increase the value to shift the
print area in the positive di-
rection, and decrease to shift
in the negative direction.
ZDJX900J
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5. Troubleshooting
Error & Status Messages on the Control
Panel
❖ Status Messages
Messages/Second messages
Status
Calibrating…
The printer is calibrating the color. Wait until "Ready" appears
on the panel display.
Energy Save Mode
Hex Dump Mode
The printer is in Energy Saver (low-power) mode. No action is
required.
The printer receives data in hexadecimal numbers in Hex
Dump mode. Turn off the printer after printing, and then turn
it back on.
Offline
The printer is offline. Make the printer online by pressing the
{On Line} key to start printing.
Please Wait
The printer is initializing the development unit or HDD. Wait
for a while.
This message may appear when printing with small size paper
continuously.
Wait for a while.
Processing…
The printer is processing the print job. Wait for a while.
Ready
The default ready message. The printer is ready for use. No ac-
tion is required.
Resetting Job…
Waiting…
The printer is resetting the print job. Wait until "Ready" ap-
pears on the panel display.
The printer is waiting for the next data to print. Wait for a
while.
Warming Up…
The printer is warming up and not ready. Wait until "Ready"
appears on the panel display.
❖ Alert Messages
Messages/Second messages
Description
Solution
Add Toner:
XXX
The printer is out of the indi- Replace with a new toner car-
cated toner(s).
tridge of the indicated
color(s). Even when yellow,
magenta or cyan toner runs
out, you can print in black and
white using the black toner.
XXX: Yellow/Magenta/Cy-
an/Black
See p.29 “Replacing Consum-
ables and Maintenance Kit”.
53
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Troubleshooting
Messages/Second messages
Description
Solution
Call Service: EC
Power Off On
A communication error sent
from the engine to the control- on. If the message appears
ler.
Turn the power switch off and
again, contact your sales or
service representative.
Cannot check
The signal strength for the
wireless LAN cannot be
checked because "Ad hoc" is
selected in "Comm. Mode" for
"IEEE 802.11b" in the Host In-
terface menu.
Change the transmission
mode to [Infrastructure] in the
Host Interface menu.
Signal in Ad hoc
Change Setting
Tray #
The paper size or paper type Load paper of the selected size
set in the indicated tray differs and type in the tray, and then
from the setting made.
change the paper setting with
the control panel.
/Paper Size:
Paper Type:
#: tray number
Or press the {Form Feed} key
several times until the tray
with the desired paper type
and paper size appears on the
panel display.
5
Or press the {Job Reset} key to
cancel the print job.
Close Front and/
or Right Cover
The front or right cover of the Close the front or right cover
printer is open.
of the printer.
Close Upper Left
Cover
The upper left cover of the
printer is open.
Close the upper left cover of
the printer.
Color Regist
Error
Color registration has failed.
Turn the power switch off and
on. If the message appears
again, contact your sales or
service representative.
Error: Tray #
There is a problem with the in- Press the {Form Feed} key to
dicated tray.
select another tray and make a
print, or turn the power
switch off and on. If the mes-
sage appears again, contact
your sales or service repre-
sentative.
Form Feed
#: tray number or Bypass Tray
/Reset The Job
Then Power OffOn
Hardware Problem
Black PCU
An error has occurred in the
black PCU (Photo Conductor on. If the message appears
Unit).
Turn the power switch off and
again, contact your sales or
service representative.
54
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Error & Status Messages on the Control Panel
Messages/Second messages
Description
Solution
Hardware Problem
Bypass Tray
An error has occurred in the
Bypass Tray.
Close the Bypass Tray and
then pull out Tray 1 partially.
Slide it completely into the
printer.
If the message appears yet,
turn the power switch off and
on.
If the message appears again,
contact your sales or service
representative.
Hardware Problem
Color PCU
An error has occurred in the
color PCU (Photo Conductor on. If the message appears
Unit).
Turn the power switch off and
again, contact your sales or
service representative.
Hardware Problem
DIMM
The printer detected a DIMM Turn the power switch off and
sum value error.
on. If the message appears
again, contact your sales or
service representative.
5
Hardware Problem
Ethernet
The printer detected an Ether- Turn the power switch off and
net error.
on. If the message appears
again, contact your sales or
service representative.
Hardware Problem
HDD
The printer detected a HDD
Board error.
Remove and reinstall the
Printer Hard Disk correctly. If
the message appears again,
contact your sales or service
representative.
See the Option Setup Guide.
Hardware Problem
IEEE1394
The printer detected an
IEEE1394 Board error.
Remove and reinstall
IEEE1394 Board correctly.
If the message appears again,
contact your sales or service
representative.
Hardware Problem
Wireless Board
An error has occurred in the
optional 802.11b Interface
Unit or Bluetooth.
Remove and reinstall the IEEE
802.11b board or Bluetooth
board.
If the message appears again,
contact your sales or service
representative.
Hardware Problem
NV-RAM
The printer detected a Memo- Remove and reinstall the op-
ry Switch error.
tional User Account Enhance
Unit.
If the message appears again,
contact your sales or service
representative.
55
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Troubleshooting
Messages/Second messages
Description
Solution
Hardware Problem
Option RAM
There is a problem with the
optional Memory Unit.
Remove and reinstall the op-
tional Memory Unit. If the
message appears again, con-
tact your sales or service rep-
resentative.
See the Option Setup Guide.
Hardware Problem
Parallel I/F
There is a problem with the
parallel interface.
If you use the parallel inter-
face, replace the interface ca-
ble that caused the error. If the
message appears again, con-
tact your sales or service rep-
resentative.
Hardware Problem
USB
There is a problem related to Remove and reinstall the USB
the Universal Serial Bus Con- board. If the message appears
nection and Hardware.
again, contact your sales or
service representative.
Invalid Password
Try Again
The entered password is not
correct.
Enter the correct password.
5
Load Correct
Size Paper
/Press #
The paper size set in the indi- Load paper of the selected size
cated tray differs from the set- in the tray, and then press the
ting made.
{Enter #} key to resume print-
ing. If you want to ignore the
message and continue print-
ing, press the {Enter #} key.
To Continue
Load Paper
/Paper Size:
Paper Type
The paper size set in the indi- Load paper of the selected size
cated tray differs from the set- in the tray, and then change
ting made.
the paper size setting with the
control panel.
Or press the {Form Feed} key
several times until the tray
with the desired paper type
and paper size appears on the
panel display.
Or press the {Job Reset} key to
cancel the print job.
Load paper of the selected
type in the tray, and then
change the paper size setting
with the control panel.
Or press the {Form Feed} key
several times until the tray
with the desired paper type
and paper size appears on the
panel display.
Or press the {Job Reset} key to
cancel the print job.
56
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Error & Status Messages on the Control Panel
Messages/Second messages
Description
Solution
Load Paper
Tray #
The indicated tray is out of pa- Load paper into the indicated
per.
paper tray.
#: tray number
Menu Protected
Cannot Change
The menu is protected.
The setting cannot be changed
for the selected menu.
No Files
Exist
There are no files available for You can check the error files in
Sample Print job or Locked
Print job.
the error log.
Remove Misfeed
B: Fusing Unit
There is a misfeed in the fus- Remove the misfed paper.
ing unit.
For more information, see
p.70 “When "Remove Misfeed
B: Fusing Unit" Appears”.
Remove Misfeed
A: Internal Path
There is a misfeed in the print- Remove the misfed paper.
er.
For more information, see
p.69 “When "Remove Misfeed
A:Internal Path" Appears”.
5
Remove Misfeed
Y: Paper Tray
There is a misfeed in the input Remove the misfed paper.
tray, or the printer is not feed-
ing paper.
For more information, see
p.72 “When "Remove Misfeed
Y: Paper Tray" Appears”.
Remove Paper
Standard Tray
The standard output tray is
full.
Remove paper from the stand-
ard output tray.
Replace
It is time to replace the black Replace the black PCU (Photo
PCU (Photo Conductor Unit). Conductor Unit) with a new
black PCU.
Black PCU
See p.29 “Replacing Consum-
ables and Maintenance Kit”.
Replace
It is time to replace the color
Replace the color PCU (Photo
PCU (Photo Conductor Unit). Conductor Unit) with a new
color PCU.
Color PCU
See p.29 “Replacing Consum-
ables and Maintenance Kit”.
Replace
It is time to replace the fusing Replace the fusing unit with a
unit.
new one.
Fusing Unit
See p.29 “Replacing Consum-
ables and Maintenance Kit”.
Replace Fusing
Unit Soon
It will be time to replace the
fusing unit soon.
Prepare a new fusing unit.
Prepare a new transfer belt.
Replace Transfer
Belt soon
It will be time to replace the
transfer belt soon.
57
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Troubleshooting
Messages/Second messages
Description
Solution
Replace
It is time to replace the waste Replace the waste toner bottle
toner bottle.
with a new waste toner bottle.
Waste Toner
See p.29 “Replacing Consum-
ables and Maintenance Kit”.
Reset PCU
Correctly
The black or color PCU is not Set the black or color PCU cor-
set correctly or is not set.
rectly.
See p.29 “Replacing Consum-
ables and Maintenance Kit”.
Reset Fusing
The fusing unit is not set cor- Set the fusing unit correctly.
rectly or is not set.
Unit Correctly
See p.29 “Replacing Consum-
ables and Maintenance Kit”.
Reset Paper
Bypass Tray
There is paper left in the By-
pass Tray.
Remove paper from the By-
pass Tray, and then reset the
paper.
Reset Toner
The indicated toner car-
Set the indicated toner car-
tridge(s) is/are not set correct- tridge correctly.
ly
/Yellow/Magenta/Cy-
an/Black
5
See p.29 “Replacing Consum-
ables and Maintenance Kit”.
Reset Tray #
Correctly
The indicated tray is not set or Set the tray correctly.
is not set correctly.
Or press the {Form Feed} key
#: tray number
several times until the tray
with the desired paper setting
appears on the panel display.
Or press the {Job Reset} key to
cancel the print job.
Reset
The duplex unit is not set cor- Remove and reinstall the du-
rectly or is not set.
plex unit. If the message ap-
pears again, contact your sales
or service representative. See
the Option Setup Guide.
Duplex Unit
Replace
It is time to replace the trans- Replace the transfer belt with
fer belt.
a new transfer belt.
Transfer Belt
See p.29 “Replacing Consum-
ables and Maintenance Kit”.
SC XXX-X
The Service Code or SC
number indicates the prob-
lem.
Turn the power switch off and
on. If the message appears
again, contact your sales or
service representative.
Power Off On
Toner is Almost
Empty: Black
The black toner is almost emp- Prepare a new black toner car-
ty. tridge.
Toner is Almost
Empty: Cyan
The cyan toner is almost emp- Prepare a new cyan toner car-
ty. tridge.
58
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Error & Status Messages on the Control Panel
Messages/Second messages
Description
Solution
Toner is Almost
Empty: Magenta
The magenta toner is almost
empty.
Prepare a new magenta toner
cartridge.
Toner is Almost
Empty: Yellow
The yellow toner is almost
empty.
Prepare a new yellow toner
cartridge.
5
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Troubleshooting
❖ Print Error Messages ("Error Log" in Configuration Page)
Messages/Second messages
Description
Solution
Collate Cancelled
The collate feature has been
cancelled.
Install the optional Printer
Hard Disk or increase the
memory capacity to 128MB or
more.
Driver Setting Error (Memo-
ry)
There is an error in the down- Reset the parameter for down-
loaded font(s). loading fonts.
Duplex Cancelled
Duplex printing has been can- Confirm that the paper used is
celed.
supported for duplex print-
ing. Or, increase the memory
capacity.
Exceeded Max. Pages (Col-
late)
The maximum number of
pages has been exceeded for
collation.
Install the optional Printer
Hard Disk or increase the
memory capacity to 128MB or
more.
Exceeded Max. Stored Files
The maximum number of files Delete the stored files or re-
5
has been exceeded during
duce the file size of them.
Sample Print or Locked Print.
Exceeded Max. Stored Pages The maximum number of
Reduce the number of pages
pages has been exceeded dur- to print.
ing Sample Print or Locked
Print.
HDD Full
The maximum hard disk area Delete unused form/font
size for form/font has been
exceeded.
types.
An HDD overflow error oc-
Delete the stored files or re-
curred during Sample Print or duce the file size of them.
Locked Print.
HDD Not Installed
The Sample Print or Locked
Print feature was tried with-
To use the Sample Print or
Locked Print feature, install
out the Printer Hard Disk in- the optional Printer Hard
stalled.
Disk. If the message appears
again, contact your sales or
service representative.
I/O Buffer Overflow
Print Overrun
The maximum size of the I/O Increase the size of the I/O
buffer has been exceeded.
buffer.
The image data has been
thinned out due to image
compression.
Increase the memory capacity.
60
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Error & Status Messages on the Control Panel
Messages/Second messages
Description
Solution
RPCS Graphic Error
There is not enough graphics Specify the correct memory
memory to print the data.
capacity in the [Change Acces-
sories…] option in the RPCS
printer driver's print settings
tab. For more information, see
the printer driver's Help.
To print the image correctly,
add memory to the printer, or
reduce the resolution of the
image.
RPCS Memory Overflow
A memory overflow occurred Specify the correct memory
during the print job. After part capacity in the [Change Acces-
of the data for the page was
sories…] option in the RPCS
printed, the print job was sus- printer driver's print settings
pended.
tab. For more information, see
the printer driver's Help.
To print the image correctly,
add memory to the printer, or
reduce the resolution of the
image.
5
RPCS Syntax Error
Bidirectional transmission
Confirm that the option set-
may not be working properly tings for the printer driver
or the RPCS printer driver set- match the options actually in-
tings may not be correct.
stalled on the printer.
There may not be enough
memory or the memory set-
tings for the printer driver
may not match the memory
Specify the correct memory
capacity in the [Change Acces-
sories…] option in the RPCS
printer driver's print settings
actually installed on the print- tab. For more information, see
er.
the printer driver's Help.
To print the image correctly,
add memory to the printer, or
reduce the resolution of the
image.
This message may appear
when the computer is con-
Set the parallel interface mode
of the computer to a mode
nected to the printer with par- other than ECP.
allel interface.
61
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Troubleshooting
Printer Does Not Print
Possible Cause
Solutions
Is the power on?
Confirm that the cable is securely plugged into the power outlet
and the printer.
Turn on the power.
Does the On Line indicator If not, press {On Line} to light it.
stay on?
Does the Error indicator
If so, check the error message on the panel display and take the re-
stay red?
quired action.
Is paper loaded?
Load paper into Tray 1 or on the Bypass Tray.
See p.22 “Loading Paper”.
Can you print a configura- If you cannot print a configuration page, it probably indicates a
tion page?
printer malfunction. Contact your sales or service representative.
See "Printing a Configuration Page" in the Administrator Reference.
5
Is the interface cable con-
nected securely to the
Connect the interface cable securely. If it has a fastener, fasten it
securely as well.
printer and the computer?
Are you using the correct
interface cable?
The type of interface cable you should use depends on the compu-
ter you use. Be sure to use the correct one.
If the cable is damaged or worn, replace it with a new one.
See "Specifications" in the Administrator Reference.
62
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Printer Does Not Print
Possible Cause
Solutions
Is the Data In indicator
blinking or lit after starting
the print job?
If not blinking or lit, the data is not being sent to the printer.
❖ If the printer is connected to the computer using the in-
terface cable
Make sure the following printer port settings are correct:
•
For a parallel port connection, port LPT1 or LPT2 should be
set.
•
•
For a USB port connection, port USB00 (n) *1 should be set.
For a IEEE 1394 (SCSI print) port connection, port
1394_00(n) *1 should be set.
(n) is the number of printers connected.
*1
•
Windows 95/98/Me
A Click [Start], point to [Settings] and then click [Printers].
B Click to select the icon of the printer. Next, on the [File]
menu, click [Properties].
C Click the [Details] tab.
5
D Check the [Print to the following port] box to confirm that
the correct port is selected.
•
•
Windows 2000
A Click [Start], point to [Settings] and then click [Printers].
B Click to select the icon of the printer. Next, on the [File]
menu, click [Properties].
C Click the [Port] tab.
D Check the [Print to the following port] box to confirm that
the correct port is selected.
Windows XP
A Access the [Printers and Faxes] window from [Start] on
the taskbar.
B Click to select the icon of the printer. Next, on the [File]
menu, click [Properties].
C Click the [Port] tab.
D Check the [Print to the following port(s).] box to confirm
that the correct port is selected.
•
Windows NT 4.0
A Click [Start], point to [Settings] and then click [Printers].
B Click to select the icon of the printer. Next, on the [File]
menu, click [Properties].
C Click the [Port] tab.
D Check the [Print to the following port] box to confirm that
the correct port is selected.
63
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Troubleshooting
Possible Cause
Solutions
When you use 1394 Inter-
face Unit Type 4510
❖ Network Connection
Contact your network administrator.
A Confirm that 1394 Interface Unit Type4510 is attached to the
computer correctly.
B Confirm that IEEE1394 interface cable is connected securely.
C Restart the computer.
If the error occurs even after executing above operation, go to
the following steps.
D Unplug the IEEE 1394 interface cable which is connected to the
printer.
E Execute the utility tool for 1394 Interface Unit Type 4510 which
is stored in the following path in the CD-ROM labeled "Printer
Drivers and Utilities".
UTILITY\1394
Important
❒
For more information about using the utility tool for IEEE
1394, see the README file in the same directory in the CD-
ROM.
5
64
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Other Printing Problems
Other Printing Problems
Status
Possible Causes, Descriptions, and Solutions
Toner smears appear on the
print side of the page.
When “Replace PCU” appears on the panel display, replace
the photo conductor unit.
See p.29 “Replacing Consumables and Maintenance Kit”.
Set the image density lighter with the control panel in the
"Maintenance" menu.
See p.47 “Cleaning and Adjusting the Printer”.
Confirm that the paper is not curled or bent. Envelopes can
be curled easily. Flatten paper before loading.
See p.15 “Paper and Other Media”.
Paper gets wrinkles.
Paper is damp. Use paper that has been stored properly.
See p.15 “Paper and Other Media”.
Paper is too thin.
5
See p.15 “Paper and Other Media”.
The fusing unit is deteriorated or damaged. Replace the unit.
See p.29 “Replacing Consumables and Maintenance Kit”.
The color of the printout is dif- If a specific color is missing, turn the power switch off and
ferent from the color specified. on. If this does not solve the problem, contact your sales or
service representative.
Color changes extremely when Do not extreme settings for the color balance under the [Print
adjusted with the printer driver. Quality] tab in the printer driver's dialog box.
See the printer driver's Help.
Photo images are coarse.
Some applications lower the resolution for making prints.
Black gradation is not natural.
Select "CMY+K" for [Gray Reproduction] in the printer driver's
dialog box.
See the printer driver's Help.
Color documents are printed in The printer driver is not set up for color printing.
black and white.
See the printer driver's Help.
Some applications print color files in black and white.
Fine dot pattern does not print. Change the [Dithering] setting in the printer driver's dialog
box.
See the printer driver's Help.
Images are cut off, or excess
pages are printed.
If you are using paper smaller than the paper size selected in
the application, use the same size paper as that selected in the
application. If you cannot load paper of the correct size, use
the reduction function to reduce the image, and then print.
See the printer driver's Help.
65
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Troubleshooting
Status
Possible Causes, Descriptions, and Solutions
It takes too much time to com-
plete the print job.
Photographs and other data intensive pages take a long time
for the printer to process, so simply wait when printing such
data.
Changing the settings with printer driver may help to speed
up printing.
See the printer driver's Help.
The data is so large or complex that it takes time to process
it. If the Data In indicator is blinking, the data is being proc-
essed. Just wait until it resumes.
If "Warming Up..." appears on the panel display, the printer
is now warming up. Wait for a while.
It takes too much time to resume The data is so large or complex that it takes time to process
printing.
it. If the Data In indicator is blinking, the data is being proc-
essed. Just wait until it resumes.
The printer was in the Energy Saver mode. To resume from
the Energy Saver mode, the printer has to warm up, and this
takes time until printing starts. To disable the Energy Saver
mode, select "Off" for "Energy Saver" in the System Settings
menu.
5
Multiple pages are fed at once. Number of paper set in the tray exceeds the limit. Confirm
that the top of the stack is not higher than the limit mark in-
side the tray.
See p.15 “Paper and Other Media”.
Paper is static. Use paper that has been stored properly.
When loading paper, separate paper from each other.
See p.15 “Paper and Other Media”.
Paper is either too thick or too thin.
See p.15 “Paper and Other Media”.
Paper is not fed from the select- When using the Bypass Tray, confirm that the paper size and
ed tray.
the feed direction on the tray are the same as the ones set
with the control panel.
See p.24 “Loading Paper in the Bypass Tray”.
When you are using a Windows operating system, the print-
er driver settings override those set using the control panel.
Set the desired input tray using the printer driver.
See the printer driver's Help.
66
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Other Printing Problems
Status
Possible Causes, Descriptions, and Solutions
Paper jams occur frequently.
The paper guide in the paper tray is not locked. Lock the pa-
per guide.
See p.22 “Loading Paper”.
The paper size and feed direction loaded on the Bypass Tray
are different from them set with the control panel. Either
change the setting or load paper to meet the setting.
See p.24 “Loading Paper in the Bypass Tray”.
The end guide in the paper tray is not set correctly. Set the
end guide correctly.
See p.22 “Loading Paper”.
Number of paper set in the tray exceeds the limit. Confirm
that the top of the stack is not higher than the limit mark in-
side the tray.
See p.22 “Loading Paper”.
Paper is damp. Use paper that has been stored properly.
5
See p.15 “Paper and Other Media”.
Paper is either too thick or too thin.
See p.15 “Paper and Other Media”.
Paper is bent or wrinkled. Use paper that have no bents or
wrinkles.
See p.15 “Paper and Other Media”.
Paper has already been printed on.
See p.15 “Paper and Other Media”.
The fusing unit is deteriorated or damaged. Replace them.
See p.29 “Replacing Consumables and Maintenance Kit”.
Solid areas, lines or text are
Select "K(black)" for [Gray Reproduction] in the printer driver's
shiny or glossy when created as dialog box.
a mixture of cyan, magenta, yel-
See the printer driver's Help.
low.
Solid lines are printed as broken Change the [Dithering] setting in the printer driver's dialog
lines.
box.
See the printer driver's Help.
The color of the printout is dif- The colors made using color toner are different from colors
ferent from the color on the
computer's display.
displayed on the display in its production system.
See "Appendix" in the Client Reference.
When [Toner Saving] is checked under the [Print Quality] tab in
the printer driver's dialog box, the color gradation may ap-
pear differently.
See the printer driver's Help.
Images are printed in the wrong The feed direction you selected and the feed direction select-
orientation.
ed in Option Setup of the printer driver might not be the
same. Make the proper settings.
67
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Troubleshooting
Status
Possible Causes, Descriptions, and Solutions
An error message on the control Open the front cover of the printer, and then close it.
panel stays on after removing
the misfed paper.
A print image is not clear.
Due to a sudden change in temperature, condensation might
appear inside the printer, reducing print quality. If this oc-
curs when you move the printer from a cold room to a warm-
er room, do not use the printer until it acclimatizes to the
temperature.
The print side of the page is a
hazy gray.
Adjust the image density.
To adjust the image density, press {Menu}, and select Image
Density from the “Maintenance” menu.
See p.49 “Adjusting the Image Density”.
If paper is curled, flatten it.
Curled or folded paper might cause a hazy gray print. Curl-
ing often occurs on envelopes, so be sure to flatten it before
printing.
5
A printed image is different
from the image on the compu-
ter's display.
When you use some functions, such as enlargement and re-
duction, the layout of the image might be different from that
displayed in the computer display.
You might have selected to replace True Type fonts with
printer fonts in the printing process.
To print an image similar to the image on the computer,
make the settings to print out True Type fonts as an image.
See the printer driver's Help.
Note
❒ If the problem cannot be solved, contact your sales or service representative.
68
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Removing Misfed Paper
Removing Misfed Paper
When a paper misfeed occurs, an er-
ror message appears on the panel dis-
play. Remove the misfed paper from
the location indicated.
Note
❒ Close the Bypass Tray if it is ex-
tended. If the Bypass Tray is ex-
tended, the front cover does not
open.
Important
❒ Toner dust may be on the misfed
B If you see the misfed paper, slow-
paper after removal. Be careful not
to get it on your hands or clothes.
ly pull it out.
❒ Toner dust may be on the paper
printed after removing misfed pa-
per. Make a few prints until smears
do not appear any more.
❒ Forcefully removing misfed paper
may cause paper to tear and leave
scraps of paper in the printer. This
might cause a misfeed and damage
the printer.
5
ZHBH120E
If you cannot remove paper easily,
do not forcefully pull it, but go to
next step.
When "Remove Misfeed
A:Internal Path" Appears
C Pull part "A" in the direction of
the arrow, and then open the cov-
er.
R CAUTION:
• The inside of the machine be-
comes very hot. Do not touch the
parts with a "v" label (means
hot surface). Touching a part
with a "v" label (means hot sur-
face) could result in a burn.
A Open the front cover by pushing
the front cover release button.
A
ZHBH070E
ZHBP281E
69
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Troubleshooting
D Remove the misfed paper.
When "Remove Misfeed B:
Fusing Unit" Appears
R CAUTION:
• The inside of the machine be-
comes very hot. Do not touch the
parts with a "v" label (means
hot surface). Touching a part
with a "v" label (means hot sur-
face) could result in a burn.
ZHBH080E
A Open the front cover by pushing
E Close the cover.
the front cover release button.
5
A
ZHBH090E
ZHBP281E
F Close the front cover slowly.
Note
❒ Close the Bypass Tray if it is ex-
tended. If the Bypass Tray is ex-
tended, the front cover does not
open.
B Pull out levers "B1" on the left and
right.
ZHBP282E
ZHBH110E
70
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Removing Misfed Paper
C Remove the misfed paper.
F Return the guide board.
ZHBH120E
ZHBH130E
If you cannot remove the paper
easily, do not forcefully pull it, but
go to the next step.
G Return levers "B1" on the left and
right.
D Pull part "B2" toward the front,
and then open the guide board.
5
ZHBH930E
H Close the front cover slowly.
ZHBH130E
E Remove the misfed paper.
ZHBP282E
ZHBH140E
71
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Troubleshooting
C Slide the paper tray completely
When "Remove Misfeed Y:
Paper Tray" Appears
into the printer.
A Pull out the tray.
ZHBH160E
Important
❒ Be sure to insert the paper tray
completely. Otherwise, mis-
feeds might occur.
ZHBH940E
Important
5
❒ When pulling it out, be careful not
to pull it strongly. If you do, the
tray might fall and cause an injury.
D Open the front cover by pushing
the front cover release button,
and then close it to reset the mis-
feed condition.
B Remove the misfed paper.
❖ Tray 1
ZHBH170E
Note
ZHBH760E
❒ You can apply this procedure
for both the paper tray and the
optional Paper Feed Unit.
❖ Tray 2/3
ZHBH770E
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Removing Misfed Paper
C Remove the misfed paper.
When "Remove Misfeed Z:
Duplex Unit" Appears
R CAUTION:
• The inside of the machine be-
comes very hot. Do not touch the
parts with a "v" label (means
hot surface). Touching a part
with a "v" label (means hot sur-
face) could result in a burn.
ZHBH190E
A Open the front cover by pushing
D Close the front cover slowly.
the front cover release button.
5
ZHBP282E
ZHBP281E
Note
❒ Close the Bypass Tray if it is ex-
tended. If the Bypass Tray is ex-
tended, the front cover does not
open.
B Pull lever "PULL" of the Duplex
Unit A, and then pull up the Du-
plex Unit until it stops B.
ZHBH180E
73
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Troubleshooting
5
74
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6. Appendix
Moving and Transporting the Printer
R CAUTION:
• When moving the machine, each person should hold the handles that are
located on opposite sides, and then lift it slowly. Lifting it carelessly or drop-
ping it may cause an injury.
• When you move the printer, remember to unplug the power cord from the
wall outlet to avoid a fire or an electric shock.
• When you pull out the plug from the socket, grip the plug, not the cord, to
avoid damaging the cord and causing a fire or an electric shock.
• When moving the printer after use, do not take out any of the Toners, Photo
Conductor Units, nor the Waste Toner Bottle to prevent toner spill inside the
machine.
Repack the printer in its original packing materials for transporting.
Note
❒ The printer weighs approximately 29.4 kg (64.8 lb.).
Important
❒ Be sure to disconnect all cables from the printer before transporting it.
❒ The printer is a precision piece of machinery. Take care to avoid damage dur-
ing shipment.
❒ If the optional Paper Feed Unit is installed, remove it from the printer, and
then move them separately.
75
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Appendix
Moving the Printer
R CAUTION:
• When lifting the machine, use the inset grips on both sides. Otherwise the
printer could break or cause an injury if dropped.
• Before moving the machine, unplug the power cord from the wall outlet. If
the cord is unplugged abruptly, it could become damaged. Damaged plugs
or cords can cause an electrical or fire hazard.
Moving the printer in a short distance
A Be sure to check the following points:
• The power switch is turned off.
• The power cable is unplugged from the wall outlet.
• The interface cable is unplugged from the printer.
B If the external options are installed, remove them.
See the Option Setup Guide and follow the steps backwards for removing op-
tions.
6
C Lift the printer with two people by using the inset grips on both side of the
printer, and then move it horizontally to the place where you want to install
it.
D If you removed options in step , reinstall them.
B
Note
❒ See the Option Setup Guide for installing options.
Important
❒ Be sure to move the printer horizontally. To prevent toner from scattering,
move the printer slowly.
❒ If the optional Paper Feed Unit is installed, remove it from the printer, and
then move them separately.
76
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INDEX
A
I
Adjusting the Color Registration, 48
Adjusting the Image Density, 49
Adjusting the Tray Registration, 51
Appendix, 75
Input Paper Sizes, 15
J
Job Reset Key, 14
B
L
Bypass Tray, 10
Loading Paper, 18
Bypass Tray, 24
Optional Paper Feed Unit, 22
paper size, 23
C
Caution,
2
Clearing and Adjusting the Printer, 47
paper type, 23
Controller Board, 11, 12
Tray 1, 22
Control Panel, 10, 14
M
D
Menu Key, 14
Data In Indicator, 14
Data In indicator, 63
Display panel, messages, 53
Duplex Unit, 13
messages, 53
Moving the Printer, 76
O
OHP transparencies, 19
Online indicator, 62
On Line Key, 14
E
Energy Star,
6
Enter # Key, 14
Envelopes, 20
Error, 53
Error Indicator, 14
Error indicator, 62
Escape Key, 14
Ethernet Port, 12
Online key, 62
Other Printing Problems, 65
P
Panel Display, 14
Paper Feed Unit Connector, 11, 12
Paper not supported by this printer, 20
Paper Recommendations, 18
Paper Size, 15
F
Form Feed Key, 14
Front Cover, 10
Paper weight and number of sheets to be set, 17
Parallel Port, 11, 12
Fusing Unit, 13, 38
Photo Conductor Unit, 13, 34
Plain Paper, 18
G
Power Indicator, 14
Power Port, 11, 12
Power Switch, 11, 12
Print Area, 21
Glossy Paper, 19
Guide to the Printer
Control Panel, 14
Printer Does Not Print, 62
Exterior -Front View, 10
Exterior -Rear View, 11, 12
Inside, 13
77
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R
Remove Misfed Paper
Duplex Unit, 73
Fusing Unit, 70
Internal Path, 69
Paper Tray, 72
Removing Misfed Paper, 69
Replacing Consumables and Maintenance
Kit, 29
Right Cover, 11, 12
S
Standard Tray, 10
Standard Tray Extension, 11, 12
Storing Paper, 18
T
Thick Paper, 19
Toner Cartridge, 13, 29
Transfer Belt, 13
Transfer Roller, 13
Transfer Unit, 42
Tray 1, 10
Troubleshooting, 53
U
Upper Left Cover, 10
USB Port, 11, 12
V
Ventilator, 10, 11, 12
W
Warning,
2
Waste Toner Bottle, 13, 32
78
EE
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GB G081
Declaration of Conformity
“The Product complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage
Directive 73/23/EEC.”
Notice to Users in EEA Countries
802.11b Interface Unit TypeA(R-WL11):
This product complies with the essential requirements and provisions of Directive 1999/5/EC of the Eu-
ropean Parliament and of the Council of 9 March 1999 on radio equipment and telecommunications
terminal equipment and the mutual recognition of their conformity.
This product is only for use in EEA or other authorized countries. Outdoor use of this product in Bel-
gium, France, Germany, Italy, or the Netherlands is prohibited.
The CE Declaration of Conformity is available on the Internet at URL:
In accordance with IEC 60417, this machine uses the following symbols for the main power switch:
a means POWER ON.
b means POWER OFF.
Copyright © 2002
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RICOH COMPANY, LTD.
15-5, Minami Aoyama 1-chome,
Minato-ku, Tokyo 107-8544, Japan
Phone: +81-(0)3-3479-3111
Overseas Affiliates
U.S.A.
RICOH CORPORATION
5 Dedrick Place
West Caldwell, New Jersey 07006
Phone: +1-973-882-2000
Spain
RICOH ESPAÑA S.A.
Avda. Litoral Mar, 12-14,
08005 Barcelona
Phone: +34-(0)93-295-7600
The Netherlands
RICOH EUROPE B.V.
Groenelaan 3, 1186 AA, Amstelveen
Phone: +31-(0)20-5474111
Italy
RICOH ITALIA SpA
Via della Metallurgia 12,
37139 Verona
Phone: +39-045-8181500
United Kingdom
Hong Kong
RICOH UK LTD.
Ricoh House,
RICOH HONG KONG LTD.
21/F., Tai Yau Building,
181, Johnston Road,
Wan Chai, Hong Kong
Phone: +852-2862-2888
1 Plane Tree Crescent, Feltham,
Middlesex, TW13 7HG
Phone: +44-(0)20-8261-4000
Germany
Singapore
RICOH DEUTSCHLAND GmbH
Mergenthalerallee 38-40,
65760 Eschborn
RICOH ASIA PACIFIC PTE.LTD.
260 Orchard Road,
Phone: +49-(0)6196-9060
#15-01/02 The Heeren,
Singapore 238855
France
RICOH FRANCE S.A.
Phone: +65-830-5888
383, Avenue du Général de Gaulle
BP 307-92143 Clamart Cedex
Phone: +33-(0)-821-01-74-26
Model number: Aficio CL3000, CL3000DN
Printed in The Netherlands
EE GB G081-6570
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