Promise Technology Network Card TX2200 User Manual
FASTTRAK  
TX2200, TX2300  
USER MANUAL  
Version 3.2  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents  
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1  
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1  
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2  
FastTrak TX Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2  
WebPAM Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3  
Key Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3  
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6  
Chapter 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7  
Unpack Your FastTrak Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7  
Install the FastTrak Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8  
Install the Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9  
Create Your Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11  
WebPAM Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14  
Utility Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14  
Java Runtime Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . .15  
Operating System Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .15  
Install WebPAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15  
Chapter 3: Install Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23  
Make an Installation Floppy Diskette . . . . . . . . . . . . . . . . . . . . . . . .24  
Windows Server 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25  
New Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25  
Existing Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26  
Confirm Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26  
Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27  
New Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27  
Existing Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28  
Confirm Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28  
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29  
New Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29  
Existing Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30  
Confirm Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30  
iii  
Download from Www.Somanuals.com. All Manuals Search And Download.  
FastTrak TX2200, TX2300 User Manual  
Chapter 4: FastBuild™ Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31  
FastTrak BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31  
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32  
View Drive Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33  
Create a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34  
Create a Logical Drive: Create and Duplicate Option . . . . . . . . . . .36  
Delete Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39  
Controller Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41  
Logical Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42  
Chapter 5: WebPAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43  
Log-in to WebPAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43  
Regular Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43  
Secure Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43  
Log-out of WebPAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45  
User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45  
Add a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45  
Event Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46  
Delete a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49  
Change a User’s Password . . . . . . . . . . . . . . . . . . . . . . . . . . .49  
Change a User’s Email Address . . . . . . . . . . . . . . . . . . . . . . . .50  
Change a User’s Access Rights . . . . . . . . . . . . . . . . . . . . . . . .51  
Host Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53  
Utility Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54  
FastTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55  
Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56  
Controller Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56  
Controller Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57  
Controller Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58  
Controller Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59  
Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60  
Physical Drive View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60  
Media Patrol Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60  
Physical Drive Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .62  
Physical Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63  
Physical Drive Media Patrol . . . . . . . . . . . . . . . . . . . . . . . . . . .63  
Physical Drive Bad Sector Log . . . . . . . . . . . . . . . . . . . . . . . . .65  
Locate a Physical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66  
iv  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents  
Chapter 5: WebPAM, continued  
Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67  
Logical Drive View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67  
Create a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67  
JBOD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71  
Delete a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72  
Logical Drive Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72  
Logical Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73  
Logical Drive Migration and Expansion . . . . . . . . . . . . . . . . . . .74  
Logical Drive Rebuild . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77  
Synchronize/Redundancy Check All Logical Drives . . . . . . . . .79  
Logical Drive Synchronization/Redundancy Check . . . . . . . . .81  
Logical Drive Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83  
Logical Drive Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83  
Logical Drive Critical / Offline . . . . . . . . . . . . . . . . . . . . . . . . . .84  
Enclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88  
Enclosure View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88  
Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88  
Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90  
Chapter 6: Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91  
About FastTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91  
Adapter BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91  
Introduction to RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91  
RAID 0 – Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92  
RAID 1 – Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93  
JBOD – Single Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94  
Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94  
RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94  
RAID 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95  
JBOD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95  
Other Logical Drive Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96  
Stripe Block Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96  
Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96  
Hot Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96  
Cache Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96  
Logical Drive Expansion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96  
RAID Level Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97  
v
Download from Www.Somanuals.com. All Manuals Search And Download.  
FastTrak TX2200, TX2300 User Manual  
Chapter 7: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99  
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99  
Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106  
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109  
Return Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111  
Appendix A: Partition and Format . . . . . . . . . . . . . . . . . . . . . . . . . .113  
Appendix B: Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117  
BIOS and Firmware Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . .117  
Software Driver Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119  
WebPAM Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122  
vi  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 1: Introduction  
•
•
•
•
•
•
About This Manual, below  
Overview (page 2)  
FastTrak TX Series (page 2)  
WebPAM Software (page 3)  
Key Features and Benefits (page 3)  
Specifications (page 6)  
Thank you for purchasing Promise Technology’s FastTrak TX2200 or TX2300  
RAID Controller card.  
About This Manual  
This User Manual describes how to setup, use and maintain your FastTrak TX  
Series RAID Controller cards.  
This manual includes a full table of contents, chapter task lists and numerous  
cross-references to help you find the specific information you are looking for.  
Also included are four levels of notices:  
Note  
A Note provides helpful information such as hints or alternative  
ways of doing a task.  
Important  
An Important calls attention to an essential step or point required  
to complete a task. Important items include things often missed.  
Caution  
A Caution informs you of possible equipment damage or loss of  
data and how to avoid them.  
Warning  
A Warning notifies you of probable equipment damage or loss of  
data, or the possibility of physical injury, and how to avoid them.  
1
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
FastTrak TX2200, TX2300 User Manual  
Overview  
The PC which you are using either already contains FastTrak TX2200 or TX2300  
RAID Controller card installed by a third-party or you have acquired a FastTrak  
TX2200 or TX2300 retail product for your existing PC and plan to install the card  
yourself.  
•
For PC owners wishing to install their TX2200 or TX2300 RAID Controller  
card, go to Chapter 2: Installation on page 5.  
•
For PCs with a FastTrak TX2200 or TX2300 RAID Controller card already  
installed, and you are experiencing any difficulties with the disk drives being  
recognized by the card, go to Chapter 6: Troubleshooting on page 51.  
•
If your operating system has crashed for some reason or you have  
downloaded updated drivers from the Promise website (www.promise.com),  
you may wish to reinstall software drivers for the FastTrak TX2200 or  
TX2300 RAID controller card. See Chapter 4: Installing Drivers on page 33.  
FastTrak TX Series  
Promise originally designed the FastTrak TX2200 or TX2300 as a cost-effective,  
high performance RAID controller cards that add performance and/or reliability to  
PC desktops and/or servers using Serial ATA drives.  
FastTrak TX2200 and TX2300 have two independent data channels to support a  
maximum of two Serial ATA drives and supports:  
•
Stripe (RAID 0) – Identical drives can read and write data in parallel to  
increase performance.  
•
Mirror (RAID 1) – Mirror increases read performance through load balancing  
and elevator sorting while creating a complete backup of your files.  
A FastTrak TX2200 or TX2300 striped logical disk can double the sustained data  
transfer rate of Serial ATA drives.  
FastTrak TX2200 and TX2300 offer fault tolerant, data redundancy for entry-level  
network file servers or simply for desktop PC users wanting to continually protect  
valuable data on their PC.  
Should a drive that is part of a mirrored logical disk fail, FastTrak TX2200 or  
TX2300 use the mirrored drive (which contains identical data) to assume all data  
handling. When a new replacement drive is later installed, FastTrak TX2200 or  
TX2300 rebuild data to the new drive from the mirrored drive to restore fault  
tolerance.  
FastTrak TX2200 and TX2300 bootable BIOS supports individual drives larger  
than 137 GB. With FAT32 and NTFS partitioning, the logical disk can be  
addressed as one large single volume.  
2
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Chapter 1: Introduction  
WebPAM Software  
The Web-based Promise Array Management (WebPAM) RAID management  
software offers local management and monitoring of FastTrak disk arrays.  
Browser-based GUI provides email notification of all major events or alarms,  
memory cache management, logging for Windows servers, disk array  
maintenance, rebuild, and access to all components in disk array (server,  
controller, data channels, individual drives, and enclosure).  
WebPAM also displays messages about critical events on the Host PC’s monitor  
screen even if your browser is closed.  
For information on using WebPAM, refer to “Chapter 5: WebPAM” on page 43.  
Key Features and Benefits  
The following information offers an overview of the major features of your new  
Promise FastTrak TX2200 and TX2300.  
Advanced Hardware Design  
Features  
Benefits  
Supports 66 MHz PCI bus  
Allows maximum data transfers of up to 266MB  
motherboards (automatically per second (133 MB/s in 33 MHz slot) over the  
backward compatible with 33 bus to dramatically reduce the time to save and  
MHz PCI slots)  
retrieve large files.  
Supports:  
data stripe (RAID 0) and  
mirror (RAID 1)  
Provides dramatic increase in drive performance  
and/or fault tolerant options. Offers performance  
customization and data rebuilds from the BIOS  
menu.  
TX 2300 supports Serial ATA Burst data transfer rates up to 300 MB/s from  
Specification II  
Serial ATA drives to boost overall system  
performance.  
TX 2200 supports Serial ATA Burst data transfer rates up to 150 MB/s from  
Specification 1.0a  
Serial ATA drives to boost overall system  
performance.  
Independent data channels  
for Serial ATA drives  
Drives can multiply their data transfer  
performance when striped together and each  
drive uses a separate data channel.  
PCI Plug-n-Play, PCI Interrupt Easy to install; supports up to 4 Serial ATA  
sharing and coexists with  
motherboard IDE and SCSI  
controllers  
drives on the FastTrak RAID Controller card  
while still supporting 4 devices on motherboard  
ATA controller.  
3
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
FastTrak TX2200, TX2300 User Manual  
Advanced Hardware Design  
Benefits  
Features  
Supports multiple logical disks TX2200 and TX2300 support up to 2 logical  
disks.  
Supports online logical disk  
expansion  
Add disk drives to the logical disk without  
affecting data availability.  
Supports online logical disk  
migration  
Change RAID level without affecting data  
availability.  
Utilizes FastBuild™ automenu Has “Auto Setup” option for quick and easy  
from the FastTrak onboard  
BIOS  
logical disk builds.  
Displays status and error  
checking messages during  
bootup  
Notifies user of possible errors and allows for  
recovery of mirrored drive logical disks directly  
from FastBuild™.  
Supports S.M.A.R.T.  
monitoring and reporting  
Polls status every 15 minutes, reports through  
WebPAM.  
Employs the latest Promise  
PCI Serial ATA ASIC  
technology  
Fully supports Serial ATA specifications with 150  
and 300 MB/sec timing and CRC error-checking  
at high speeds.  
Mirror supports automatic  
background rebuilds  
Fault tolerance can be restored automatically  
without rebooting.  
DOS based flash upgrade of Verifies proper file, option to backup existing file.  
BIOS and Firmware  
Download files from Promise website.  
Gigabyte Rounding  
Allows easier interchangeability among disk  
drive vendors.  
System reboot not required  
System boot process continues without  
after create, delete, migrate or restarting.  
expand logical disk  
4
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 1: Introduction  
Compatibility  
Features  
Benefits  
Complies with PCI v2.3 Local Provides highest level of hardware compatibility.  
Bus standard  
Complies with SATA  
Specification 1.0a  
Provides full compatibility with first generation  
Serial ATA hard drives.  
Complies with Serial ATA II:  
Provides enclosure and drive monitoring  
Extensions to Serial ATA 1.0a compatibility.  
Specification  
Compliant with PCI Bus  
Master standard. PCI Bus  
Master support  
Provides 32-bit I/O and, Bus Master, and Serial  
ATA performance for optimal system  
performance.  
Tested compatibility to coexist Improves system performance and minimizes  
with motherboards that have system conflicts for new and existing  
integrated IDE controllers  
installations.  
Compatible with all major  
Promise performs verification testing with major  
SATA generation 1 and SATA drive manufacturers and development partners.  
generation 2, phase 1 and  
phase 2 disk drives  
Features LBA support  
Supports drives greater than 137 GB capacity.  
Supports BIOS Boot  
Specification  
All logical disks attached to the FastTrak card  
appear in the BBS-compliant motherboards  
BIOS boot list.  
Compatible with Promise  
SuperSwap enclosures  
Provides enclosure management including fan,  
temperature and voltages.  
5
Download from Www.Somanuals.com. All Manuals Search And Download.  
FastTrak TX2200, TX2300 User Manual  
Specifications  
•
•
•
Low-profile printed circuit board  
PCI Slot 33 MHz or 66 MHz  
Controller card dimensions (HWD):  
2.25 x 4.75 x 0.33 inches (57 x 121 x 8 mm)  
•
•
Operating temperatures: 32° to 122°F (0°C to 50°C)  
Operating humidity: 5% to 95% non-condensing  
6
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Chapter 2: Installation  
•
•
•
•
•
Unpack Your FastTrak Card (below)  
Install the FastTrak Card (page 8)  
Install the Disk Drives (page 9)  
Create Your Logical Drive (page 11)  
WebPAM Installation (page 14)  
This Chapter is designed to quickly get your FastTrak TX Series RAID Controller  
card up and running.  
If you plan to run the WebPAM software, you must also install the driver  
appropriate to your operating system. See “Chapter 3: Install Drivers” on  
page 23.  
Unpack Your FastTrak Card  
When you receive the FastTrak TX Series RAID Controller card, the package  
should contain the items listed below:  
•
•
•
FastTrak TX2200 or TX2300 Serial ATA RAID Controller card  
Quick Start Guide  
Two 1.5 Gb, 0.65 m (26 inch) SATA data cables for TX2200  
Two 3.0 Gb, 0.65 m (26 inch) SATA data cables for TX2300  
One Y power splitter cable  
•
•
CD with all Promise RAID Management (WebPAM) software, Windows  
drivers and FastTrak TX2200, TX2300 User Manual  
If any of the items are missing or appear to be damaged, please contact your  
dealer or distributor immediately.  
Warning  
The electronic components on the FastTrak RAID Controller card  
are sensitive to damage from Electro-Static Discharge (ESD).  
Observe appropriate precautions at all times when handling the  
FastTrak card or its subassemblies.  
Warning  
Before installing the adapter into an existing system, backup any  
important or useful data. Failure to follow this accepted PC  
practice could result in data loss.  
7
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
FastTrak TX2200, TX2300 User Manual  
Note  
The FastTrak TX Series RAID Controller card is a PCI Plug-n-Play  
(PnP) device. No changes are necessary in the motherboard  
CMOS/BIOS Setup for resources or drive types in most  
applications.  
Install the FastTrak Card  
The FastTrak TX2200 or TX2300 Serial ATA RAID card fits into any available  
PCI slot on your PC's motherboard (below):  
•
•
32-bit PCI slot (must be PCI 2.2 or 2.3 compliant)  
The 32-bit portion of a 64-bit PCI or PCI-X slot  
Attaching screw  
System frame  
Bracket  
FastTrak Serial  
ATA RAID card  
Motherboard  
PCI slots  
1. Remove the cover of your system.  
2. Install the FastTrak Serial ATA RAID card into the open PCI slot.  
8
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Chapter 2: Installation  
3. Fasten the controller card bracket to the system’s frame.  
4. Attach your system case’s 2- or 4-pin LED cable to the LED connector on the  
FastTrak card (see Install the Disk below).  
Install the Disk Drives  
Important  
If you wish to include your current bootable SATA drive using the  
Windows operating system as part of a bootable Mirrored (RAID  
1) logical drive on your FastTrak card, do NOT connect the disk  
drive to the FastTrak yet. You MUST install the Windows driver  
software first onto this drive while it is still attached to your existing  
disk drive controller.  
The FastTrak TX2200 and TX2300 Controller cards support only SATA disk  
drives. For optimal performance, install disk drives of the same model and  
capacity. The drives’ matched performance allows the logical drive to function  
better as a single drive.  
Level  
RAID 0  
RAID 1  
JBOD  
Number of Drives  
any number  
2 only  
1 only  
The table above shows the number of drives required for each RAID level. If you  
plan to create a mirror (RAID 1) for protection, you can use two new drives OR  
use an existing drive and a new drive. The new drive must be the same size or  
larger than the existing drive.  
1. Install the disk drives into the open drive bays of your system.  
Caution  
Use of removable physical (disk) drive enclosures other than  
Promise Technology’s SuperSwap is not supported and may  
result in performance loss or other undesired results.  
9
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
FastTrak TX2200, TX2300 User Manual  
Individual LED  
Connectors  
Aggregate LED  
Connectors  
Port 2 /  
Channel 2  
Port 1 /  
Channel 1  
FastTrak TX2200  
Management  
Connector  
FastTrak Controller card  
2. Attach one SATA data cable to each disk drive. Then attach the other ends  
of the cables to the connectors on the FastTrak card (above).  
3. Attach the Y-cable power splitters to your SATA disk drives.  
If you are using a Promise SuperSwap 1100 or 4100 enclosure in your PC:  
•
•
Connect the power cables to the SuperSwap enclosure.  
Attach a SMBus cable from the Management Connector on the  
FastTrak card to the Management Connector on the first enclosure  
These actions are described in Chapter 2 of the SuperSwap User Manual.  
10  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 2: Installation  
Create Your Logical Drive  
You will now use the onboard FastBuild BIOS utility to create a logical drive with  
the attached drives.  
For an explanation of the logical drive concepts, see Chapter 6  
Note  
You can omit this step, proceed with the WebPAM installation on  
page 15, then create your logical drive using WebPAM. See  
“Create a Logical Drive” on page 67.  
1. Boot your system. If this is the first time you have booted with the FastTrak  
card and drives installed, the Promise onboard BIOS will display the  
following screen (below).  
2. Press the Ctrl-F keys to display the FastBuild Utility Main Menu (below).  
3. Press 2 on the Main Menu screen to display the Define LD Menu (below).  
11  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
4. Press the arrow keys to highlight an logical drive number you want to define  
and press Enter to select it.  
The Define LD Menu for the logical drive number you selected will next  
appear (below).  
5. Choose the RAID Level you want. In the Define LD Menu section, press the  
Spacebar to toggle through logical drive types:  
•
•
•
RAID 0 (Stripe)  
RAID 1 (Mirror)  
JBOD (Single Drive)  
See “Introduction to RAID” on page 91 for more information.  
6. Press the arrow keys to move to the next option. Option choices depend on  
the RAID Level you selected.  
12  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 2: Installation  
•
•
Fast Init erases the Master Boot Record (MBR) of the physical drives  
when this feature is set to ON.  
Stripe Block Size. Press the Spacebar to toggle through 32 KB, 64 KB,  
or 128 KB. 64 KB is the default. Applies to RAID 0.  
7. Press the arrow keys to move to Disk Assignments. Press the spacebar to  
toggle between N and Y for each available drive. Y means this physical drive  
will be assigned to the logical drive.  
Assign the appropriate number of physical drives to your logical drive.  
8. Press Ctrl-Y to save your logical drive configuration.  
9. If you set Fast Init to ON, the following message displays:  
•
•
Press Ctrl-Y to continue logical drive creation and perform the Fast  
Initialization.  
Press any other key to cancel logical drive creation.  
If you set Fast Init to OFF, the following message displays:  
Press N to finish logical drive creation.  
10. Press Esc to exit to the Main Menu. Press Esc again to exit the Utility.  
11. Press Y to restart the computer.  
You have successfully created a new RAID logical drive.  
Important  
You must be partition and format your new logical drive before you  
can use it. Use the same method of partitioning and formatting a  
logical drive as you would any other fixed disk added to your  
computer system.  
13  
Download from Www.Somanuals.com. All Manuals Search And Download.  
FastTrak TX2200, TX2300 User Manual  
WebPAM Installation  
Important  
Install the FastTrak software drives for your operating system  
before installing WebPAM. See “Chapter 3: Install Drivers” on  
page 23 for instructions.  
WebPAM installation software will install two major components:  
•
•
Utility Server – WebPAM RAID monitoring and Networking software  
Java Runtime Environment (if not previously installed)  
Utility Server  
The Utility Server installs on the PC with the FastTrak RAID Controller card (the  
“Host PC”).  
The  
Internet  
Laptop PC  
Desktop PC  
with Internet  
browser  
with Internet  
browser  
Router & Firewall  
File Server with  
Utility Server  
Networked PC  
with Internet browser  
Host PC with  
FastTrak Controller  
Host PC with  
FastTrak Controller  
Host PC with  
FastTrak Controller  
Figure 12.WebPAM on a network  
14  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Chapter 2: Installation  
Java Runtime Environment  
If you are planning to use other applications that rely on JRE or JDK, always  
install them first before you install WebPAM. WebPAM will use the existing JRE  
rather than installing a second one.  
WebPAM will install JRE 1.4 on your system unless you already have JRE or  
JDK versions 1.3.0 or 1.4.  
Operating System Support  
On the Host PC where you install the FastTrak controller and WebPAM, Promise  
Technology recommends:  
•
•
•
•
•
Windows 2000  
Windows XP Professional  
Windows 2003  
Red Hat EL 4.0  
SuSE ES 9.0  
The Utility Server supports these operating systems. Choose one of them to take  
full advantage of all the features of WebPAM.  
Install WebPAM  
Windows  
Follow these steps to install WebPAM on your Windows-based PC or Server.  
1. Boot up the PC/server and launch Windows.  
If the computer is already running, exit all programs.  
2. Insert the software CD into your CD-ROM drive.  
3. Double-click on the Install CD's icon to open it.  
4. Double-click on the Installer icon to launch it (right).  
The first WebPAM installation dialog box appears. Go to  
“WebPAM Installation for Windows and Linux, continued” on page 16  
Linux  
Follow these steps to install WebPAM on your Linux-based PC or Server.  
1. Boot up the PC/server and launch the Linux GUI.  
If the computer is already running, exit all programs.  
2. Insert the software CD into your CD-ROM drive.  
3. In the CD window, double-click on the webpam...bin icon to  
begin installation (right).  
15  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
FastTrak TX2200, TX2300 User Manual  
4. When the Run or Display? dialog box appears, click Run in Terminal.  
After several moments, the Terminal window closes and the first WebPAM  
PRO installation dialog box appears.  
WebPAM Installation for Windows and Linux, continued  
The first WebPAM installation dialog box appears, as shown below.  
5. When the Introduction screen appears (above), click the Next button.  
16  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Chapter 2: Installation  
6. When the License Agreement appears (above), click the “I accept the terms  
of the license agreement” option. Then click the Next button.  
7. When the Choose Install Folder screen appears (above), make your  
selection of a folder for the WebPAM applications you are installing. The  
default folder is C:\Program Files\Promise\WebPAM\. If you want a  
different folder, type its location or click the Browse button and select a new  
location.  
17  
Download from Www.Somanuals.com. All Manuals Search And Download.  
FastTrak TX2200, TX2300 User Manual  
If you change your mind and want the default location, click on the Back  
button, then the Next button.  
Click the Next button when you are finished.  
8. When the SSL Security Options screen appears (above), you can check  
External Security. An explanation follows.  
External SSL Security – Applies security to all connections involving the  
Internet or outside your company firewall.  
Security options are invisible to authorized users.  
Promise Technology provides a default certificate for the server as well as  
for internal data communication. However, in some cases, it is better to  
install and verify your own certificate for the webserver. And, if possible,  
have your certificate verified by a certificate authority such as Verisign or  
Thwate. See your MIS Administrator for guidance.  
Click the Next button when you have made your choice.  
18  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Chapter 2: Installation  
9. When the Select Options screen appears (above), you have the option of  
choosing Local Monitoring Only.  
•
•
If you check this option, you can only log into WebPAM from the Host  
PC. You cannot log into WebPAM over a network.  
If you do not check this option, you can log into WebPAM from the Host  
PC or over a network.  
To continue, click the Next button.  
19  
Download from Www.Somanuals.com. All Manuals Search And Download.  
FastTrak TX2200, TX2300 User Manual  
10. When the Ready to Install screen appears (above), click the Install button.  
11. When the Install Complete screen appears (above), the installation process  
is finished. Click the Finish button to go to the Promise Registration website.  
20  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 2: Installation  
Important  
Registration of your FastTrak and WebPAM provides useful  
information that helps Promise Technologies to offer better  
products and support. Please take a few minutes to register.  
Thanks!  
This completes the WebPAM installation. Go to“Chapter 5: WebPAM” on page 43  
for information about using WebPAM.  
21  
Download from Www.Somanuals.com. All Manuals Search And Download.  
FastTrak TX2200, TX2300 User Manual  
22  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 3: Install Drivers  
•
Make a Driver Installation Diskette, page 24  
•
Windows Server 2003  
•
•
•
New, page 25  
Existing, page 26  
Confirm, page 26  
•
•
Windows XP  
•
•
•
New, page 27  
Existing, page 28  
Confirm, page 28  
Windows 2000  
•
•
•
New, page 29  
Existing, page 30  
Confirm, page 30  
Following are driver installation procedures for the Windows operating systems  
that support the FastTrak TX Series RAID Controller card. The FastTrak drivers  
for Windows are included on the CD.  
Drivers and installation instructions for Linux are downloadable from the Promise  
website at www.promise.com.  
Important  
If you wish to include your current bootable drive using the  
Windows 2000, XP or Server 2003 operating system as part of a  
bootable Mirrored (RAID 1) disk array, you MUST install the  
FastTrak driver to this drive while it is still attached to your existing  
disk drive controller.  
23  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
FastTrak TX2200, TX2300 User Manual  
Make an Installation Floppy Diskette  
This procedure requires one write-enabled blank 3.5-inch diskette.  
1. Place your blank diskette in the appropriate drive.  
2. Insert the Promise CD into your CD-ROM drive.  
The display screen should open automatically.  
If the display screen does not open, click on MyComputer > CD Drive D: and  
double-click on the Launch.exe icon.  
3. Click on the Windows Driver button.  
The Disk Copy Utility opens.  
4. Click the Create button in the Utility.  
A confirmation box appears.  
5. Click the Yes button in the confirmation box.  
The utility prepares your driver installation diskette.  
When the utility is finished, it displays a message.  
6. In the message, click the OK button.  
7. Click the Exit button to close the Promise CD.  
24  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Chapter 3: Install Drivers  
Windows Server 2003  
New Installation  
The following details the installation of the FastTrak TX Series RAID Controller  
drivers while installing Windows Server 2003.  
1. Start the installation:  
•
Floppy Install: Boot the computer with the Windows Server 2003  
installation diskettes.  
•
CD-ROM Install: Boot from the CD-ROM. Press F6 after the message  
“Press F6 if you need to install third party SCSI or RAID driver” appears.  
2. When the Windows Server 2003 Setup window is generated, press S to  
specify an Additional Device(s).  
3. Insert the FastTrak driver diskette into drive A: and press Enter.  
4. Choose Windows Promise FastTrak TX [2200, 2300] (tm) Controller from the  
list that appears on screen, and then press the Enter.  
5. Press S to use the driver on the floppy disk and then press Enter to continue  
with installation.  
6. The Windows Server 2003 Setup screen will appear again saying “Setup will  
load support for the following mass storage devices:” The list will include  
“Windows Promise FastTrak TX [2200, 2300] (tm) Controller”.  
NOTE: If there are any additional devices to be installed, specify them now.  
When all devices are specified, continue to the next step.  
7. From the Windows Server 2003 Setup screen, press the Enter. Setup will  
now load all device files and then continue the Windows Server 2003  
installation.  
25  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
FastTrak TX2200, TX2300 User Manual  
Existing Installation  
After installing the FastTrak TX Series RAID Controller card and rebooting your  
system, Windows Server 2003 setup will show a “Found New Hardware” dialog  
box. Under Windows 2003, “RAID Controller” will be displayed.  
1. Insert the FastTrak driver diskette into the A:\ drive.  
2. Choose Install the software automatically and press the Enter key.  
3. Choose Windows Promise FastTrak TX [2200, 2300] (tm) Controller from the  
list that appears on screen, and then press the Enter key.  
4. If using a driver that has not been digitally signed by Microsoft, you will be  
asked if you want to continue the installation. Click Continue anyway.  
5. When the New Hardware Wizard has finished installing the FastTrak driver,  
click Finish.  
Confirm Installation  
1. Right-click on the My Computer icon and select Manage from the popup  
menu.  
2. From the left panel, select Device Manager.  
3. Click the “+” in front of SCSI and RAID controllers. “Windows Promise  
FastTrak TX [2200, 2300] (tm) Controller” and “Promise RAID Console SCSI  
Processor Device” should appear.  
26  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Chapter 3: Install Drivers  
Windows XP  
New Installation  
The following details the installation of the FastTrak TX Series RAID Controller  
drivers while installing Windows XP.  
1. Start the installation:  
•
Floppy Install: Boot the computer with the Windows XP installation  
diskettes.  
•
CD-ROM Install: Boot from the CD-ROM. Press F6 after the message  
“Press F6 if you need to install third party SCSI or RAID driver” appears.  
2. When the Windows XP Setup window is generated, press S to specify an  
Additional Device(s).  
3. Insert the FastTrak driver diskette into drive A: and press Enter.  
4. Choose Windows Promise FastTrak TX [2200, 2300] (tm) Controller from the  
list that appears on screen, and then press the Enter.  
5. Press S to use the driver on the floppy disk and then press Enter to continue  
with installation.  
6. The Windows XP Setup screen will appear again saying “Setup will load  
support for the following mass storage devices:” The list will include  
“Windows Promise FastTrak TX [2200, 2300] (tm) Controller”.  
NOTE: If there are any additional devices to be installed, specify them now.  
When all devices are specified, continue to the next step.  
7. From the Windows XP Setup screen, press the Enter. Setup will now load all  
device files and then continue the Windows XP installation.  
27  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
FastTrak TX2200, TX2300 User Manual  
Existing Installation  
After installing the FastTrak TX Series RAID Controller card and rebooting your  
system, Windows XP setup will show a “Found New Hardware” dialog box.  
1. Insert the FastTrak driver diskette into the A:\ drive.  
2. Choose Install the software automatically and press the Enter key.  
3. Choose Windows Promise FastTrak TX [2200, 2300] (tm) Controller from the  
list that appears on screen, and then press the Enter key.  
4. If using a driver that has not been digitally signed by Microsoft, you will be  
asked if you want to continue the installation. Click Continue anyway.  
5. When the New Hardware Wizard has finished installing the FastTrak driver,  
click Finish.  
Confirm Installation  
1. Right-click on the My Computer icon and select Manage from the popup  
menu.  
2. From the left panel, select Device Manager.  
3. Click the “+” in front of SCSI and RAID controllers. “Windows Promise  
FastTrak TX [2200, 2300] (tm) Controller” and “Promise RAID Console SCSI  
Processor Device” should appear.  
28  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Chapter 3: Install Drivers  
Windows 2000  
New Installation  
The following details the installation of the FastTrak TX Series RAID Controller  
drivers while installing Windows 2000.  
1. Start the installation:  
•
Floppy Install: Boot the computer with the Windows 2000 installation  
diskettes.  
•
CD-ROM Install: Boot from the CD-ROM. Press F6 after the message  
“Press F6 if you need to install third party SCSI or RAID driver” appears.  
2. When the Windows 2000 Setup window is generated, press S to specify an  
Additional Device(s).  
3. Insert the FastTrak driver diskette into drive A: and press Enter.  
4. Choose Windows Promise FastTrak TX [2200, 2300] (tm) Controller from the  
list that appears on screen then press Enter.  
5. The Windows 2000 Setup screen will appear again saying “Setup will load  
support for the following mass storage devices:” The list will include  
“Windows Promise FastTrak TX [2200, 2300] (tm) Controller”.  
NOTE: If there are any additional devices to be installed, specify them now.  
When all devices are specified, continue to the next step.  
6. From the Windows 2000 Setup screen, press Enter. Setup will now load all  
device files and then continue the Windows 2000 installation.  
29  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
FastTrak TX2200, TX2300 User Manual  
Existing Installation  
After installing the FastTrak TX Series RAID Controller card and rebooting your  
system, Windows 2000 setup will show a “New Hardware Found” dialog box.  
Under Windows 2000, “PCI Mass Storage Controller” will be displayed.  
1. Choose Add New Hardware Wizard from the list, and then press Enter.  
2. Choose Add/Troubleshoot a device and click Next. The new hardware  
wizard will show device list  
3. Choose Mass Storage controller and click Next. At the following screen click  
Finish.  
4. Choose Display a list the known drivers for this device so that I can choose a  
specific driver then click Next.  
5. When the Windows 2000 supported SCSI adapter drivers list appears, click  
Have disk.  
6. Insert the FastTrak driver diskette in drive A:\.  
7. Type A:\Win2000 in the text box. Click OK.  
8. Choose Windows Promise FastTrak TX [2200, 2300] (tm) Controller from the  
list that appears on screen, then click Next.  
9. Click Yes to confirm continue the installation and copy the driver to system.  
10. Remove the diskette and click Finish to restart the system.  
Windows 2000 will then restart for the driver installation to take effect.  
Confirm Installation  
1. Right-click on the My Computer icon and select Manage from the popup  
menu.  
2. From the left panel, select Device Manager.  
3. Click the “+” in front of SCSI controllers. “Windows Promise FastTrak TX  
[2200, 2300] (tm) Controller” and “Promise RAID Console SCSI Processor  
Device” should appear.  
30  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Chapter 4: FastBuild™ Utility  
•
•
•
•
FastTrak BIOS (below)  
Main Menu (page 32)  
•
•
Delete Logical Drive (page 39)  
Controller Configuration (page 41)  
Logical Drive Problems (page 42)  
View Drive Assignments (page 33) •  
Create a Logical Drive (page 34)  
FastTrak BIOS  
The FastTrak BIOS is a built-in component of the FastTrak TX Series RAID  
Controller card.  
When the FastTrak BIOS loads during bootup, it displays pertinent information  
about the RAID logical drives that it finds. At this point, you can press Ctrl-F to  
enter the FastBuild Configuration Utility.  
When the FastTrak BIOS screen appears, press Ctrl-F to enter the FastBuild  
Utility.  
The FastTrak BIOS screen displays the following information:  
ID – An identification number assigned to each logical drive by the BIOS.  
Mode – The RAID mode (level) configuration of the logical drive  
Size – The data capacity of the logical drive in MB (Megabytes).  
Track-Mapping – This is the CHS (Cylinder/Head/Sector) equivalent of the  
logical drive geometry as hosted by the FastTrak BIOS int 13h disk services.  
Status – Shows one of three logical drive conditions:  
Functional – The logical drive is fully operational, and no problems are  
present.  
Critical – The logical drive is operational, but has lost its fault tolerance. For  
RAID 1, the logical drive contains a failed drive. You must identify and  
replace the failed disk drive.  
31  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
FastTrak TX2200, TX2300 User Manual  
Offline – The logical drive is no longer operational and the FastBuild utility  
cannot rebuild it. You must identify and replace the failed drive(s). Then you  
can create a new logical drive and copy your data to it from the last tape  
backup or other device.  
For RAID 1, both disk drives in the logical drive have failed.  
For a RAID 0 or JBOD, one disk drive has failed.  
Main Menu  
When the FastTrak BIOS displays on your computer screen, press Ctrl-F to  
launch the FastBuild utility and display the Main Menu.  
The Main Menu (above) has five options:  
•
•
Press 1 to view disk drive assignments  
Press 2 to create a logical drive or view information about an existing logical  
drive.  
•
•
•
Press 3 to delete a logical drive.  
Press 4 to view and change controller configuration.  
Press Esc (Escape) to exit the menu.  
32  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Chapter 4: FastBuild™ Utility  
View Drive Assignments  
From the Main Menu screen, press 1 to see the View Drive Assignments screen  
(below).  
This screen reports physical (disk) drive assignments and provides the following  
information:  
Channel: ID – Shows the FastTrak Controller channel ID (1 and 2) to which a  
particular disk drive is attached.  
Drive Model – Identifies the manufacturer, model, and model number (if  
applicable) of each disk drive.  
Capacity (MB) – Reflects the capacity in MB (megabytes) of the disk drive.  
Assignment – This field identifies the logical drive to which the disk drive  
belongs. LD 1 means logical drive 1. JBOD also appears as LD on this screen.  
Unassigned drives are labeled Free. Unassigned drives may also be used to  
create a new logical drive at any time.  
33  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
Create a Logical Drive  
To a create a RAID 1 logical drive using the Create and Duplicate option, see  
“Create a Logical Drive: Create and Duplicate Option” on page 36.  
To create all other logical drives:  
1. From the Main Menu screen, press 2 to display the Define LD Menu (below).  
2. Press the arrow keys to highlight an logical drive number you want to define  
and press Enter to select it.  
The Define LD Menu for the logical drive number you selected will next  
appear (below).  
3. Choose the RAID Level you want. In the Define LD Menu section, press the  
Spacebar to toggle through logical drive types:  
•
•
•
RAID 0 (Stripe)  
RAID 1 (Mirror)  
JBOD (Single Drive)  
34  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Chapter 4: FastBuild™ Utility  
See “Introduction to RAID” on page 91 for more information.  
4. Press the arrow keys to move to the next option. Option choices depend on  
the RAID Level you selected.  
•
Fast Init erases the Master Boot Record (MBR) of the disk drives when  
this feature is set to ON.  
•
Stripe Block Size. Press the Spacebar to toggle through 32 KB, 64 KB,  
or 128 KB. 64 KB is the default. Applies to RAID 0.  
5. Press the arrow keys to move to Disk Assignments. Press the spacebar to  
toggle between N and Y for each available drive. Y means this disk drive will  
be assigned to the logical drive.  
Assign the appropriate number of disk drives to your logical drive.  
6. Press Ctrl-Y to save your logical drive configuration.  
7. If you set Fast Init to ON, the following message displays:  
•
•
Press Ctrl-Y to continue logical drive creation and perform the Fast  
Initialization.  
Press any other key to cancel logical drive creation.  
If you set Fast Init to OFF, the following message displays:  
Press N to finish logical drive creation.  
35  
Download from Www.Somanuals.com. All Manuals Search And Download.  
FastTrak TX2200, TX2300 User Manual  
When the logical drive is created, the Define LD Menu displays with the new  
logical drive.  
Create a Logical Drive: Create and Duplicate Option  
The Create and Duplicate option is for RAID 1 logical drive where you want to  
copy the content of one of the disk drives to make a mirror of the content on the  
other drive.  
1. From the Main Menu screen, press 2 to display the Define LD Menu (below).  
2. Press the arrow keys to highlight an logical drive number you want to define  
and press Enter to select it.  
36  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Chapter 4: FastBuild™ Utility  
The Define LD Menu for the logical drive number you selected will next  
appear (below).  
3. In the Define LD Menu section, under RAID Mode, press the Spacebar to  
toggle to RAID 1.  
4. Press the arrow keys to move to the Fast Init option, then press the  
Spacebar to toggle to OFF.  
5. Press the arrow keys to move to Disk Assignments. Press the spacebar to  
toggle to Y for both drives.  
6. Press Ctrl-Y to save your logical drive configuration.  
The following message displays:  
7. Press Y to proceed with the Create and Duplicate option.  
37  
Download from Www.Somanuals.com. All Manuals Search And Download.  
FastTrak TX2200, TX2300 User Manual  
The Source Disk Selection screen displays:  
Caution  
Be sure you select the drive with the data as the source disk. If  
you select the wrong drive, all of your data will be lost.  
8. In the Source Disk Selection screen, press the arrow keys to highlight the  
source disk and press Enter.  
The following message displays:.  
9. Press Y to create a RAID 1 logical drive creation using the Create and  
Duplicate option.  
The following message displays:.  
Duplication takes several minutes, depending on the size of your disk drives.  
If you press N, Fast Build will create a regular RAID 1 logical drive.  
38  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 4: FastBuild™ Utility  
When the logical drive is created, the Define LD Menu displays with the new  
logical drive.  
Delete Logical Drive  
Caution  
Deletion of an existing logical drive will result in the loss of all data  
saved on the logical drive.  
Record all logical drive information, including RAID level, disk  
members, stripe block size and gigabyte boundary, in case you  
wish to undo a deletion.  
Logical drives may possibly be recovered after deletion by  
immediately re-defining the logical drive with information identical  
to the original configuration.  
To delete a logical drive:  
1. From the Main Menu screen, press 3 to display the Delete LD Menu (below).  
39  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
2. Highlight the logical drive you wish to delete and press the Del key or Alt-D.  
The Delete LD Menu for the selected logical drive appears (below).  
3. Press Ctrl-Y to confirm and complete logical drive deletion.  
The screen returns to the Delete LD Menu. Press Esc to return to the Main  
Menu.  
40  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 4: FastBuild™ Utility  
Controller Configuration  
From the Main Menu screen, press 4 to display the Controller Configuration  
Options screen (below).  
The information in the System Resources section might be helpful for  
troubleshooting purposes:  
•
•
•
•
•
The system IRQ used by the FastTrak card  
ATA IO Address  
XOR and HDMA IO Address  
Sequence Control IO Address  
Flash and SRAM IO Address  
41  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
Logical Drive Problems  
While disk drives are highly reliable, on occasion a disk drive can fail. Fault-  
tolerant (RAID 1) logical drives go Critical when a disk drive fails. Non-fault-  
tolerant logical drives (RAID 0) and JBOD go Offline when a disk drive fails.  
When you boot your system, the FastTrak BIOS screen informs you if there is a  
critical or offline logical drive. Allow your PC to finish booting and use WebPAM to  
identify the failed drive and to rebuild your logical drive.  
See “Logical Drive Critical / Offline” on page 84 for more information.  
42  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Chapter 5: WebPAM  
•
•
•
•
•
•
Log-in to WebPAM (page 43)  
Log-out of WebPAM (page 45)  
User Management (page 45)  
Host Management (page 53)  
Utility Configuration (page 54)  
FastTrak (page 55)  
•
•
•
•
•
Controller (page 56)  
Physical Drives (page 60)  
Logical Drives (page 67)  
Enclosures (page 88)  
Spare Drives (page 90)  
WebPAM is a RAID management software application. If you have not installed  
WebPAM on your PC, see “WebPAM Installation” on page 14.  
Log-in to WebPAM  
Double-click on the WebPAM icon on your desktop (right). Or,  
1. Launch your Browser.  
2. In the Browser address field, type in the IP address of the Host PC, as  
explained below.  
If you did not choose the External Security option during WebPAM  
installation (see page 18), use the Regular connection.  
If you chose the External Security option during WebPAM installation, use  
the Secure connection.  
Regular Connection  
•
•
•
•
WebPAM uses an HTTP connection . . . . . . . . . . . . . . . . . . . . .http://  
Enter the Host PC’s IP address. . . . . . . . . . . .127.0.0.1 or localhost  
Enter the Port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :8080  
Add to launch WebPAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . /promise  
Together, your entry looks like this:  
http://127.0.0.1:8080/promise or https://localhost:8443/promise  
Secure Connection  
•
WebPAM uses a secure HTTP connection . . . . . . . . . . . . . . .https://  
•
•
•
Enter the Host PC’s IP address. . . . . . . . . . . .127.0.0.1 or localhost  
Enter the Port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :8443  
Add to launch WebPAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . /promise  
Together, your entry looks like this:  
https://127.0.0.1:8443/promise or https://localhost:8443/promise  
43  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
FastTrak TX2200, TX2300 User Manual  
Note that the IP address shown above applies to a log-in at the Host PC.  
When you log in over a network, you will enter the Host PC’s actual IP  
address.  
When the opening screen appears (above):  
1. Type admin in the Login ID field.  
2. Type admin in the Password field.  
3. Click the Sign in button.  
This is the default login for the Administrator. Each user will have their own Login  
ID (the User ID) and password. See “Add a User” on page 45 and “Change a  
User’s Password” on page 49 for more information.  
The Login ID and Password are case sensitive.  
44  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 5: WebPAM  
Log-out of WebPAM  
There are two ways to log out of WebPAM PRO:  
•
•
Close your browser window  
Click Logout on the WebPAM banner (below)  
After logging out, you must enter your user name and password to log in again.  
Clicking Logout brings you back to the Login Screen.  
User Management  
•
•
•
Add a User (below)  
•
•
Change a User’s Password (page 49)  
Event Notification (page 46)  
Delete a User (page 49)  
Change a User’s Email Address  
(page 50)  
•
Change a User’s Access Rights  
(page 51)  
Add a User  
1. In Tree View, click on the User Management  
2. Click on the Create tab.  
icon.  
3. Type a User ID into the User ID field.  
45  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
FastTrak TX2200, TX2300 User Manual  
This will be the User’s login name.  
4. Type the user’s display name into the Display Name field.  
This could be the User’s actual name.  
5. Type a password into the Password field.  
Use up to 8 letters and numbers but no spaces or other characters.  
6. Type the same password into the Retype Password field.  
7. If you plan to set up Event Notification, type the user’s email address in the  
Email field.  
8. Under Host User Rights, check the boxes to select rights for this user.  
Right  
Creation  
Deletion  
Meaning  
Permission to create a logical drive and a spare drive  
Permission to delete a logical drive and a spare drive  
Maintenance Permission to migrate, rebuild and synchronize a logical  
drive; to run Media Patrol on a disk drive; make controller  
and disk drive settings  
Notification  
Permission to receive notification of events affecting the  
logical drive  
9. Click on the Submit button.  
Event Notification  
1. In Tree View, click on the User Management  
icon.  
2. Click on the User ID link.  
3. Click on the Settings tab.  
46  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Chapter 5: WebPAM  
The image above was shortened to fit into the available space.  
4. Check the boxes of the notification events that you want to have reported to  
you via email and popup messages.  
To select events by their severity, check one of the four Select Events boxes  
at the top of the window. See the table on the next page.  
5. Click on the Submit button.  
47  
Download from Www.Somanuals.com. All Manuals Search And Download.  
FastTrak TX2200, TX2300 User Manual  
Event Notification Severity Levels  
Information Events  
Information Events, continued  
Redundancy Check Resumed  
Redundancy Check Aborted  
Redundancy Check Progress  
Rebuild Started  
Disk Plugged In  
Disk BSL Update  
Disk BSL Cleared  
Disk Error Fixed  
Rebuild Completed  
Disk Patrol Progress  
Rebuild Paused  
Rebuild Resumed  
Rebuild Aborted  
Rebuild Restarted  
Disk Media Patrol Started  
Disk Media Patrol Completed  
Disk Media Patrol Paused  
Disk Media Patrol Resumed  
Disk Media Patrol Aborted  
Array Online  
Rebuild Progress  
Background Initialization Progress  
Background Initialization Started  
Background Initialization Completed  
Background Initialization Paused  
Background Initialization Resumed  
Background Initialization Aborted  
Migration Started  
Migration Completed  
Migration Paused  
Migration Resumed  
Migration Aborted  
Array Created  
Array Deleted  
Synchronization Started  
Synchronization Completed  
Synchronization Paused  
Synchronization Resumed  
Synchronization Aborted  
Synchronization Progress  
Synchronization Inconsistency Fixed  
Redundancy Check Started  
Redundancy Check Completed  
Redundancy Check Paused  
Migration Progress  
Warning Events  
Error Events  
Disk Unplugged  
Disk Timeout  
Task Error  
Disk Setdown  
Disk S.M.A.R.T. Error  
Array Offline  
Disk Media Patrol Aborted with Error Synchronization Aborted with Error  
Array Critical  
Array Degrade  
Redundancy Check Aborted with Error  
Redundancy Check Inconsistency  
Found  
Rebuild Aborted with Error  
Background Initialization Aborted with  
Error  
Migration Aborted with Error  
PCI System Error  
Unknown (error)  
Synchronization Requested  
Redundancy Check Rejected  
Fan Error  
Voltage 3.3 Out Of Range  
Voltage 5 Out Of Range  
Voltage 12 Out Of Range  
Temperature Above Threshold  
PCI Parity Error  
48  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 5: WebPAM  
Delete a User  
1. In Tree View, click on the User Management  
2. Click on the Delete tab.  
icon.  
3. Check the box to the left of the user you want to delete.  
4. Click the Delete button.  
5. In the Confirmation box, click the OK button.  
Change a User’s Password  
In WebPAM, each user can change his/her own password. To change a user’s  
password:  
1. Log into WebPAM under the User name.  
2. Click on your User ID link.  
3. Click on the Settings tab.  
49  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
FastTrak TX2200, TX2300 User Manual  
4. Type a new password in the New Password field.  
5. Retype the new password in the Retype Password field.  
6. Click the Submit button.  
Important  
If a user forgets his/her password, the Administrator must delete  
that User and create a new User, as described above.  
Change a User’s Email Address  
In WebPAM, each user can change his/her own email address or the  
Administrator can do it. To change a user’s email address:  
1. Click on the User ID link for the user whose email address will change.  
2. Click on the Settings tab.  
50  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Chapter 5: WebPAM  
3. Type a new email address in the Email field.  
4. Click the Submit button.  
Change a User’s Access Rights  
In WebPAM, the Administrator can change a user’s access rights. To change a  
user’s access rights:  
1. Log in as the Administrator.  
2. Click on the User ID link for the user whose access rights will change.  
3. Click on the Settings tab.  
51  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
4. Under Host User Rights, check the boxes to select rights for this user.  
Right  
Creation  
Deletion  
Meaning  
Permission to create a logical drive and a spare drive  
Permission to delete a logical drive and a spare drive  
Maintenance Permission to migrate, rebuild and synchronize a logical  
drive; to run Media Patrol on a disk drive; make controller  
and disk drive settings  
Notification  
Permission to receive notification of events affecting the  
logical drive  
5. Uncheck the boxes of rights to be deleted.  
6. Click the Submit button.  
52  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 5: WebPAM  
Host Management  
This function provides information only. There are no user settings. To access  
Host Management:  
1. Under Administrative Tools in Tree View, click on the Host Management  
icon.  
2. Under Host List, click on the link to the host you want to see.  
The Host IP address is always 127.0.0.1. If you log in over a network, the  
actual IP address of the PC or server with the FastTrak card is shown.  
The Information tab displays with information about the Host PC.  
•
•
•
WebPAM Version – The version number of the WebPAM software.  
Display Name – The display name of the Host PC. “localhost” is the default.  
IP Address – 127.0.0.1 is the IP address of the Host PC, accessed at the  
Host PC. Other addresses, such as 192.168.1.184, refer to a Host PC  
accessed over the network.  
•
•
Operating System – The Operating System running on the Host PC.  
Java Virtual Machine – The version number of JVM running on the Host PC.  
53  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
Utility Configuration  
Use this function to make email settings for WebPAM and also to set the  
refresh interval for the Event Frame.  
1. Under Administrative Tools in Tree View, click on the Utility Configuration  
icon.  
2. Enter the Sender’s address in the Email Sender field.  
Be sure the sender has an account in your email system. See your IT  
administrator.  
3. Enter your email server in the Email Server field.  
4. Keep or change the Email Subject line.  
5. Type a new interval (in seconds) in the Event Frame Refresh Time field.  
30 seconds is the default interval.  
6. Click the Submit button when you are done.  
54  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Chapter 5: WebPAM  
FastTrak  
The FastTrak–Information tab displays a photograph of the FastTrak TX Series  
RAID Controller card installed in your system.  
WebPAM will display the FastTrak controller installed in your system.  
To display this screen in Management View, click on the FastTrak  
Tree View.  
icon in  
If you have multiple FastTrak controller cards in the same system, they will  
appear under the FastTrak icon as Controller 1, Controller 2, and so on.  
55  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
Controller  
•
•
•
•
Controller Information (below)  
Controller Settings (page 57)  
Controller Schedule (page 58)  
Controller Lock (page 59)  
The term Controller refers to the device that controls your RAID. To access the  
controller, click on the Controller  
icon in Tree View.  
Controller Information  
The Information tab displays with information about the controller.  
•
•
•
•
•
Product Name – The Promise product name for this controller.  
BIOS Version – Version number of the controller’s BIOS.  
Driver Version – Version number of the controller’s software driver.  
Maximum Number of Ports – The number of ports on the controller.  
Maximum Physical Drives – The maximum number of physical (disk)  
drives the controller can support.  
•
Maximum Logical Drives – The maximum number of logical drives (arrays)  
the controller can support.  
56  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Chapter 5: WebPAM  
Controller Settings  
Click on the Settings tab to access controller settings.  
•
Rates – Allocates system resources between the background process (such  
as Rebuild, Media Patrol, Expansion/Migration, Initialization and  
Synchronization) and the data read/write activity.  
A High setting assigns most of the system resources to background  
processes. The process will finished sooner but read/write requests are  
handled slower.  
A Medium setting tries to balance system resources between the  
background processes and data input/output activity.  
A Low setting assigns most of the system resources to handling read/write  
requests. Read/write requests are handled at nearly normal speed while the  
background processes take longer.  
•
Automatic Rebuild Status – When enabled, a critical or degraded logical  
drive will rebuild itself automatically after you replace the failed disk drive.  
Automatic Rebuilding applies to RAID 1 logical drives only.  
•
•
Buzzer – When enabled, the FastTrak controller’s buzzer will sound to  
report a problem.  
S.M.A.R.T. Status – SMART, an acronym for Self-Monitoring Analysis and  
Reporting Technology, is a feature of the disk drive software. When enabled,  
the FastTrak controller polls the disk drives for SMART information and  
reports it to you.  
•
S.M.A.R.T. Check Polling Interval – The FastTrak controller periodically  
polls the physical drives for SMART information and displays it in WebPAM.  
57  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
Choose an interval from the dropdown menu. The range is 0 to 120 seconds.  
A setting of 0 seconds disables the polling function.  
Controller Schedule  
Click on the Schedule tab to access scheduled background processes (such as  
Rebuild, Media Patrol, Expansion/Migration, Initialization and Synchronization).  
To access or schedule a Rebuild, Expansion, Migration, Initialization or  
Synchronization, click on the Logical Drive  
appropriate tab in Management View.  
icon in Tree View then select the  
To access or schedule a Media Patrol, click on the Physical Drive  
View then select the Media Patrol tab in Management View.  
icon in Tree  
Delete a Scheduled Process  
To delete a scheduled process:  
1. Click on the Controller  
icon in Tree View.  
2. Select the Schedule tab in Management View.  
3. Check the box to the left of the process you want to delete.  
4. Click the Delete button.  
5. In the Confirmation box, click the OK button.  
Alternative method to delete a scheduled process:  
58  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Chapter 5: WebPAM  
1. Go to its function tab under the Physical Drive  
icon.  
icon or Logical Drive  
2. Under Schedule, click the Disable option.  
Controller Lock  
The Lock tab displays lock status and enables you to lock or unlock a subsystem  
controller. The locking mechanism isolates the controller during maintenance  
operations and other periods when you want to avoid interruption from other  
users trying to access the logical drives under this controller.  
To lock the Controller on the Host PC:  
1. Click on the Controller  
icon in Tree View.  
2. Select the Lock tab in Management View.  
3. From the dropdown menu, select a period of time to hold the lock.  
The lock time range is 1 to 30 minutes.  
4. Click on the Lock button to set the lock.  
The lock will release itself automatically at the end of the period you  
specified.  
5. To release the lock before the scheduled time, click the Unlock button.  
59  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
Physical Drives  
•
•
•
Physical Drive View (below)  
•
•
•
Physical Drive Media Patrol  
(page 63)  
Media Patrol Schedule (page 60)  
Physical Drive Bad Sector Log  
(page 65)  
Physical Drive Information  
(page 62)  
Locate a Physical Drive (page 66)  
•
Physical Drive Settings (page 63)  
Physical Drive View  
To access Physical Drive View, click on the Physical Drive View  
icon in Tree  
View. From this window, you can click on the links to access information and  
functions of individual physical drives and use the Split and Merge feature.  
Media Patrol Schedule  
The Physical Drive View–Media Patrol tab allows you to start Media Patrol on all  
physical (disk) drives. You can also run Media Patrol on individual physical  
drives, see page 63.  
Media Patrol is a routine maintenance procedure that checks the magnetic media  
on each physical drive, sector by sector. Media Patrol checks physical drives  
assigned to logical drives, spare drives and currently unassigned physical drives  
that were once part of a logical drive or a spare. Media Patrol does not check new  
physical drives that have never been configured nor physical drives assigned as  
JBOD.  
Unlike Synchronization and Redundancy Check, Media Patrol is concerned with  
the condition of the media itself, not the data recorded on the media. If Media  
60  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Chapter 5: WebPAM  
Patrol encounters a suspect sector, it will attempt to regenerate the data and  
write to the suspect sector. If the write operation is successful, Media Patrol  
continues checking other sectors. If the write operation fails, Media Patrol reports  
the error to your PC's system log and to the physical drive's Bad Sector Log (see  
page 65). This action triggers a BSL update message and an email message if  
you enabled that notification option (see page 46).  
To schedule Media Patrol:  
1. Click on the Physical Drive View  
icon in Tree View.  
2. Click on the Media Patrol tab in Management View.  
3. Click on the Enable option.  
4. Click on the by Day, by Week or by Month option.  
5. From the dropdown menus, select a start time and a day of the Week or  
Month, if applicable.  
Start time is based on a 24-hour clock.  
6. Click the Schedule button.  
To cancel the scheduled Media Patrol operation:  
1. Click on the Physical Drive View  
icon in Tree View.  
2. Click on the Media Patrol tab in Management View.  
3. Click the Disable option.  
61  
Download from Www.Somanuals.com. All Manuals Search And Download.  
FastTrak TX2200, TX2300 User Manual  
Physical Drive Information  
To access information about a physical drive:  
1. Click on the Physical Drive View  
icon in Tree View.  
2. Click on the Physical Drive  
icon.  
The information tab displays the following information:  
•
Drive Model – The physical (disk) drive manufacturer’s model name or  
number.  
•
•
Serial Number – The serial number of this physical drive.  
Firmware Version – The version number of the firmware on this physical  
(disk) drive.  
•
•
•
Enclosure – The model of SuperSwap enclosure in which the physical drive  
is installed. If there is no SuperSwap enclosure, the field says None.  
Drive Status – The operational of this physical drive. Functional means  
normal. The alternative status is Offline.  
Background Activity – The current background activity affecting this  
physical drive. Idle means no activity. Others include Initializing and  
Rebuilding.  
•
Capacity – The data capacity of this physical drive in GB.  
62  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Chapter 5: WebPAM  
•
•
Ultra DMA Mode – The UDMA mode in which this physical drive currently  
operates.  
S.M.A.R.T. Status – SMART, an acronym for Self-Monitoring Analysis and  
Reporting Technology, is a feature of the physical drive’s software. When  
this feature is supported, the drive will pass SMART information to the  
FastTrak controller when it polls the physical drives.  
•
Write Cache Status – Indicates whether the physical drive’s write cache is  
Enabled or Disabled. You can change this status under the Settings tab (see  
below).  
Physical Drive Settings  
Physical Drive Settings allows you to enable or disable the Write Cache and  
Native Command Queuing (NCQ) on an individual physical drive. To access the  
physical drive setting:  
1. Click on the Physical Drive View  
2. Click on the Physical Drive icon.  
icon in Tree View.  
3. Click on the Settings tab in Management View.  
4. Click the Write Cache Enable or Disable option.  
5. Click the NCQ Enable or Disable option.  
6. Click the Submit button.  
Physical Drive Media Patrol  
The Physical Drive–Media Patrol tab allows you to start Media Patrol on an  
individual physical (disk) drive. You can also run Media Patrol on all physical  
drives at the same time, see page 60.  
Media Patrol is a routine maintenance procedure that checks the magnetic media  
on each physical drive, sector by sector. Media Patrol checks physical drives  
assigned to logical drives, spare drives and currently unassigned physical drives  
that were once part of a logical drive or a spare. Media Patrol does not check new  
physical drives that have never been configured nor physical drives assigned as  
JBOD.  
63  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
FastTrak TX2200, TX2300 User Manual  
Unlike Synchronization and Redundancy Check, Media Patrol is concerned with  
the condition of the media itself, not the data recorded on the media. If Media  
Patrol encounters a suspect sector, it will attempt to regenerate the data and  
write to the suspect sector. If the write operation is successful, Media Patrol  
continues checking other sectors. If the write operation fails, Media Patrol reports  
the error to your PC's system log and to the physical drive's Bad Sector Log (see  
page 65). This action triggers a BSL update message and an email message if  
you enabled that notification option (see page 46).  
To start Media Patrol immediately:  
1. Click on the Physical Drive View  
2. Click on the Physical Drive icon.  
icon in Tree View.  
3. Click on the Media Patrol tab in Management View.  
4. Click the Start Now button.  
To schedule Media Patrol to run at a later time:  
1. Click on the Physical Drive View  
2. Click on the Physical Drive icon.  
icon in Tree View.  
3. Click on the Media Patrol tab in Management View.  
4. Click on the Enable option.  
64  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 5: WebPAM  
5. Click on the by Day, by Week or by Month option.  
From the dropdown menus, select a start time and a day of the Week or  
Month, if applicable.  
Start time is based on a 24-hour clock.  
6. Click the Schedule button.  
To cancel the scheduled Media Patrol operation:  
1. Click on the Physical Drive View  
2. Click on the Physical Drive icon.  
icon in Tree View.  
3. Click on the Media Patrol tab in Management View.  
4. Click the Disable option.  
Physical Drive Bad Sector Log  
On occasion, an error can arise with the media on a physical drive. WebPAM  
keeps track of bad sectors in order to inform you of the condition of individual  
physical drives.  
To access a physical drive’s bad sector log:  
1. Click on the Physical Drive View  
2. Click on the Physical Drive icon.  
icon in Tree View.  
3. Click on the BSL tab in Management View.  
If any bad sectors are found, they are listed here. WebPAM informs you by popup  
and email messages when a bad sector error is logged (see page 46).  
After 10 bad sectors have been discovered on a physical drive, WebPAM issues  
a warning to replace the drive.  
After 20 bad sectors have been discovered:  
•
On fault-tolerant (RAID 1) logical drives, the FastTrak controller will set down  
the physical drive (take it offline) and the logical drive will go critical.  
Replace the physical drive and rebuild your logical drive.  
•
On non-fault-tolerant (RAID 0) logical drives, the physical drive remains  
online.  
65  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
Backup your data, replace the physical drive, create a new logical drive and  
copy your data to it.  
See “Logical Drive Rebuild” on page 77 and “Logical Drive Critical / Offline” on  
page 84.  
See the SuperSwap User Manual for more information about replacing a physical  
drive.  
Locate a Physical Drive  
When it becomes necessary to access a physical drive installed in a SuperSwap  
enclosure, this function will help you identify the physical drive you want. To  
locate a physical drive:  
1. Click on the Physical Drive View  
2. Click on the Physical Drive icon.  
icon in Tree View.  
3. Click on the Locate Drive tab in Management View.  
4. Click the Locate Drive button.  
The Management Window will display the message “Identified started” and the  
Status LED for this physical drive will flash rapidly on the SuperSwap enclosure.  
If you remove the physical drive, the Status LED stops blinking, the Activity LED  
goes dark and WebPAM will report that the physical drive was unplugged. When  
you replace the drive, the LEDs will return to normal operation.  
If you do not remove the physical drive, click on the Located Release button to  
stop the Status LED from blinking. For more information, see the SuperSwap  
User Manual.  
66  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Chapter 5: WebPAM  
Logical Drives  
•
•
•
•
•
•
•
Logical Drive View (below)  
•
•
•
Synchronize/Redundancy Check  
All Logical Drives (page 79)  
Create a Logical Drive (page 67)  
JBOD (page 71)  
Logical Drive Synchronization/  
Redundancy Check (page 81)  
Delete a Logical Drive (page 72)  
Logical Drive Information (page 72)  
Logical Drive Settings (page 73)  
Logical Drive Initialization  
(page 83)  
•
•
Logical Drive Activation (page 83)  
Logical Drive Migration and  
Expansion (page 74)  
Logical Drive Critical / Offline  
(page 84)  
•
Logical Drive Rebuild (page 77)  
Logical Drive View  
Logical Drive View provides a list of all logical drives currently on the Host PC. To  
access Logical Drive View, click on the Logical Drive View icon in Tree View.  
From this screen, you can click on the links to access information and functions  
of individual logical drives and use the Create and Delete features.  
Create a Logical Drive  
A logical drive is a collection of physical drives in a RAID.  
To create a new logical drive:  
1. Click on the Logical Drive View  
2. Click on the Create tab.  
icon.  
67  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
FastTrak TX2200, TX2300 User Manual  
3. Select the option button beside the RAID level you want for your logical  
drive.  
WebPAM displays the RAID levels you can use with the available physical  
(disk) drives. You can also select JBOD on this screen.  
See “Choosing a RAID Level” on page 94 for information about the  
advantages and requirements of the available RAID levels and JBOD.  
4. In the Select Drive Group screen, click on the option button for one of the  
following:  
•
•
Free Drives – Select all Free (unassigned) physical drives  
Logical Drive – Select the Free portion of physical drives whose other  
portion is assigned to a Logical Drive  
The available choices depend on the RAID level you selected and the  
physical drives available.  
5. Click the Next button.  
68  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 5: WebPAM  
6. If you want to create a logical drive with unused capacity, enter the assigned  
(used) capacity in the Logical Drive Size field.  
To use the maximum capacity, check the Use Maximum Capacity box.  
7. Click on the physical drives to select them.  
Available drives have a black frame. Selected drives have a red frame.  
8. Click the Next button.  
If you selected JBOD, click the Finish button on the Select Drives screen.  
This completes the creation process for JBOD.  
9. Enter a name for the logical drive in the field provided.  
10. Click the Next button.  
69  
Download from Www.Somanuals.com. All Manuals Search And Download.  
FastTrak TX2200, TX2300 User Manual  
11. For RAID 0 logical drives, select a Stripe Block Size of 32 KB, 64 KB, or  
128 KB. 64 KB is the default.  
See “Stripe Block Size” on page 96 for more information.  
12. Select an Initialization policy from the dropdown menu.  
•
•
•
Fast Initialization – Erases the Master Boot Record (MBR) of the  
physical drives being added to the logical drive.  
Full Initialization – Erases all sectors of the physical drives being  
added to the logical drive.  
None – No initialization. This choice is not recommended.  
13. Click the Finish button.  
If there are physical drives available, the Select RAID Level screen appears  
again, where you can create an additional logical drive.  
70  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 5: WebPAM  
Click on the Logical Drive Icon to see all of the information about your new  
logical drive.  
Before you can use your new logical drive, you must partition and format the  
logical drive using your PC’s operating system. See “Appendix A: Partition and  
Format” on page 113 for more information.  
JBOD  
In WebPAM, JBOD is created, managed and deleted the same as a logical drive.  
You can also use the FastBuild utility for this purpose. See “Chapter 4:  
FastBuild™ Utility” on page 31 for more information.  
JBODs do not have Settings, Rebuild, Synchronization, or other functions that  
pertain to RAID logical drives. See page 74 for information about Migration and  
Expansion with a JBOD.  
71  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
If you attach a physical drive that was initialized using Windows disk  
management, that drive will be automatically recognized as a JBOD by the  
FastTrak controller and WebPAM.  
Delete a Logical Drive  
Warning  
When you delete a logical drive, you delete all data on the logical  
drive. Be sure to backup any important data before you delete a  
logical drive!  
To delete a logical drive:  
1. Click on the Logical Drive View  
2. Select the Delete tab.  
icon.  
3. Check the box to the left of the logical drive you want to delete.  
4. Click the Submit button.  
5. In the Confirmation box, click the OK button.  
6. In the Warning box, click the OK button.  
The selected logical drive is deleted.  
Logical Drive Information  
Logical Drive View provides a list of all logical drives currently on the Host PC. To  
access Logical Drive View:  
1. Click on the Logical Drive View  
2. Click on the Logical Drive  
icon in Tree View.  
icon of the logical drive you want to see.  
72  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Chapter 5: WebPAM  
From this screen, you can click on the links to access the Settings, Drive  
Mapping, Migration, Rebuild, Synchronization, Initialization and Activation  
features. The features that apply to this logical drive have blue tabs. Features  
that do not apply have grayed tabs.  
Logical Drive Settings  
Logical Drive Settings allows you to assign a name to a logical drive and to  
change its controller cache settings. To access logical drive settings:  
1. Click on the Logical Drive View  
icon in Tree View.  
2. Click on the Logical Drive  
icon of the logical drive you want to see.  
3. Click on the Settings tab in Management View.  
4. Enter a name in the Assigned Name field, as desired.  
5. Click the Submit button when you are done.  
73  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
Logical Drive Migration and Expansion  
The Logical Drive–Migration tab enables you to migrate or expand a logical drive.  
Migration is the process of changing the RAID level of an existing logical drive.  
Expansion is the process of adding more physical drives to a logical drive while  
keeping the same RAID level.  
The Migration feature applies to certain combinations of RAID level and number  
of physical drives, as described in the table below.  
From  
To  
Result  
RAID 0: 1 drive  
RAID 0: 2 drives  
Increased performance  
and capacity  
RAID 1: 2 drives  
Adds redundancy  
For more information, see “Logical Drive Expansion” on page 96 and “RAID Level  
Migration” on page 97.  
You can set up an Migration to begin immediately (on demand) or schedule a  
Migration for a time when there is less demand on the RAID system.  
Caution  
Before you begin logical drive Expansion or RAID Level Migration,  
always back up your important data.  
JBOD  
Migration and Expansion are not available for JBOD. Delete the JBOD to make it  
an unassigned physical drive. See “Delete a Logical Drive” on page 72.  
Then you can:  
•
Add the unassigned physical drive to an existing single-drive RAID 0 logical  
drive, as shown in the table above.  
•
Create a RAID 1 logical drive with two unassigned physical drives. See  
“Create a Logical Drive” on page 67.  
On Demand  
To migrate a logical drive:  
1. Click on the Logical Drive View  
icon in Tree View.  
2. Click on the Logical Drive  
icon of the logical drive you want to migrate.  
3. Click on the Migration tab in Management View.  
74  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Chapter 5: WebPAM  
4. Click on the free physical drive to select it.  
Available drives have a black frame. Selected drives have a red frame.  
5. Click the Start Now button.  
You can monitor Migration or Expansion progress on the Logical Drive Migration  
tab. Click the respective buttons to pause and resume the Migration.  
Scheduled  
To schedule a Migration or Expansion:  
1. Click on the Logical Drive View  
icon in Tree View.  
2. Click on the Logical Drive  
expand.  
icon of the logical drive you want to migrate or  
3. Click on the Migration tab in Management View.  
75  
Download from Www.Somanuals.com. All Manuals Search And Download.  
FastTrak TX2200, TX2300 User Manual  
4. Click on the free physical drive to select it.  
Available drives have a black frame. Selected drives have a red frame.  
5. Click on the Enable option.  
6. From the dropdown menus, select a start time.  
Start time is based on a 24-hour clock.  
7. Click in Start At field to display a popup calendar.  
8. Click on the start date in the calendar or enter a date manually.  
9. Click the Schedule button.  
Cancel a Schedule  
If you want to cancel the scheduled Migration, do the following:  
1. Click on the Logical Drive View  
2. Click on the Logical Drive icon.  
icon in Tree View.  
3. Click on the Migration tab in Management View.  
4. Click on the Disable option.  
76  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 5: WebPAM  
Logical Drive Rebuild  
Rebuild refers to the process of repairing a logical drive by reconstruction the  
data on one of its physical drives.This feature only RAID 1 logical drives.  
You can set up a Rebuild to:  
•
•
Begin immediately (on demand)  
Schedule a Rebuild for a time when there is less demand on the RAID  
system  
•
Begin automatically when you replace the failed physical drive  
On Demand  
To rebuild a logical drive:  
1. Click on the Logical Drive View  
icon in Tree View.  
2. Click on the Logical Drive  
icon of the logical drive you want to rebuild.  
3. Click on the Rebuild tab in Management View.  
4. Select the physical drive to use in the rebuild.  
Available drives have a black frame. Selected drives have a red frame.  
5. Click the Start Now button.  
You can monitor Rebuild progress on the Logical Drive Rebuild tab.  
77  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
Click the respective buttons to pause and resume the Rebuild.  
Click the Abort button to stop the Rebuild. After an abort, click the Restart button  
to start the Rebuild from the beginning (zero percent).  
Scheduled  
To schedule a Rebuild:  
1. Click on the Logical Drive View  
icon in Tree View.  
2. Click on the Logical Drive  
icon of the logical drive you want to rebuild.  
3. Click on the Rebuild tab in Management View.  
4. Select the physical drive you want to rebuild.  
Available drives have a black frame. Selected drives have a red frame.  
5. Click on the Enable option.  
6. From the dropdown menus, select a start time.  
Start time is based on a 24-hour clock.  
7. Click in Start At field to display a popup calendar.  
8. Click on the start date in the calendar or enter a date manually.  
9. Click the Schedule button.  
Cancel a Schedule  
If you want to cancel the scheduled Rebuild, do the following:  
1. Click on the Logical Drive View  
2. Click on the Logical Drive icon.  
icon in Tree View.  
78  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 5: WebPAM  
3. Click on the Rebuild tab in Management View.  
4. Click on the Disable option.  
Automatic Rebuild  
Automatic rebuilding of a logical drive is possible under the following conditions:  
•
The logical drive is a RAID 1.  
See “Create a Logical Drive” on page 67.  
•
•
You have replaced the failed physical (disk) drive with a new one.  
Automatic Rebuild Status is enabled in the Controller Settings.  
See “Controller Settings” on page 57.  
If the three above conditions are met, a logical drive will rebuild itself  
automatically. WebPAM will report the critical logical drive and automatic rebuild  
in its user interface as well as via popup messages. Depending on your Event  
Notification settings (see page 46), WebPAM can also notify you via email  
message.  
Synchronize/Redundancy Check All Logical Drives  
The Logical Drive View–Synchronization Schedule tab enables you to  
synchronize all logical drives. You can also synchronize an individual logical  
drive, see page 81.  
Synchronization refers to an automated process of checking and correcting data  
and parity. Unlike a Rebuild, Synchronization is a maintenance operation.  
Redundancy Check is an automated process of checking data and parity but it  
only reports and does not correct, any inconsistencies that it finds.  
Synchronization and Redundancy Check apply to RAID 1 logical drives. When an  
logical drive is first created and you select Full Initialization, the same action as  
Synchronization takes place.  
To schedule Synchronization for all logical drives:  
1. Click on the Logical Drive View  
icon in Tree View.  
2. Click on the Synchronization Schedule tab in Management View.  
79  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
3. In the Policy dropdown menu, select Fix if you want Synchronization or  
Redundancy Check if you do not want to correct inconsistencies.  
4. Click on the Enable option.  
5. Click on the by Day, by Week or by Month option.  
6. From the dropdown menus, select a start time and a day of the Week or  
Month, if applicable.  
Start time is based on a 24-hour clock.  
7. Click the Schedule button.  
If you want to cancel the scheduled Synchronization, do the following:  
1. Click on the Logical Drive View  
icon in Tree View.  
2. Click on the Synchronization tab in Management View.  
3. Click on the Disable option.  
80  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 5: WebPAM  
Logical Drive Synchronization/Redundancy Check  
Synchronization refers to an automated process of checking and correcting data  
and parity. Unlike a Rebuild, Synchronization is a maintenance operation. You  
can also synchronize all logical drives at the same time, see page 79.  
Redundancy Check is an automated process of checking data and parity but it  
only reports and does not correct, any inconsistencies that it finds.  
Synchronization and Redundancy Check apply to RAID 1 logical drives. When an  
logical drive is first created and you select Full Initialization, the same action as  
Synchronization takes place.  
You can set up a Synchronization or Redundancy Check to begin immediately  
(on demand) or schedule a Synchronization or Redundancy Check for a time  
when there is less demand on the RAID system.  
On Demand  
To Synchronize or Redundancy Check a logical drive:  
1. Click on the Logical Drive View  
icon in Tree View.  
2. Click on the Logical Drive  
synchronize.  
icon of the logical drive you want to  
3. Click on the Synchronization tab in Management View.  
4. In the Policy dropdown menu, select Fix if you want Synchronization or  
Redundancy Check if you do not want to correct inconsistencies.  
5. Click the Start Now button.  
81  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
You can monitor Migration progress on the Logical Drive Migration tab. Click the  
respective buttons to pause, resume or abort the Synchronization or Redundancy  
Check.  
Scheduled  
To schedule a Synchronization or Redundancy Check:  
1. Click on the Logical Drive View  
icon in Tree View.  
2. Click on the Logical Drive  
synchronize.  
icon of the logical drive you want to  
3. Click on the Synchronization tab in Management View.  
4. In the Policy dropdown menu, select Fix if you want Synchronization or  
Redundancy Check if you do not want to correct inconsistencies.  
5. Click on the Enable option.  
6. Click on the by Day, by Week or by Month option.  
7. From the dropdown menus, select a start time and a day of the Week or  
Month, if applicable.  
Start time is based on a 24-hour clock.  
8. Click the Schedule button.  
Cancel a Schedule  
If you want to cancel the scheduled Synchronization or Redundancy Check, do  
the following:  
1. Click on the Logical Drive View  
2. Click on the Logical Drive icon.  
icon in Tree View.  
82  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 5: WebPAM  
3. Click on the Synchronization tab in Management View.  
4. Click on the Disable option.  
Logical Drive Initialization  
When logical drive is first created, you can select one of three choices for  
initialization:  
•
•
•
Quick Initialization – Erases the reserve and master boot sectors of the  
physical drives being added to the logical drive.  
Full Initialization – Erases all sectors of the physical drives being added to  
the logical drive.  
None – No initialization. This choice is not recommended.  
When you select full initialization, the process takes some time, depending on the  
size of the physical drives selected for the logical drive. The Initialization tab  
enables you to pause the initialization process so that more of FastTrak's  
resources are available for other operations. When the other operations are  
done, you can resume the initialization of your new logical drive.  
1. Click on the Logical Drive View  
icon in Tree View.  
2. Click on the Logical Drive  
want to pause.  
icon of the logical drive whose initialization you  
3. Click on the Initialization tab in Management View.  
4. Click the Pause button.  
The initialization process stops.  
5. Click the Resume button.  
The initialization resumes from the point where you paused it.  
Logical Drive Activation  
This feature enables you to convert a RAID 1 logical drive from offline to critical  
status, so you can rebuild the logical drive and access your data. This condition  
occurs when a single physical (disk) drive from a RAID 1 logical drive is  
connected to the FastTrak Controller card.  
Note the this feature does not apply to an offline RAID 0 logical drive.  
In the example below, icons of a white X within a red circle appear over the  
FastTrak, Controller, Logical Drive View, and Logical Drive icons. In  
Management View, the status is shown as Offline.  
The image below was narrowed to fit on the page.  
83  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
FastTrak TX2200, TX2300 User Manual  
To activate an offline RAID 1 logical drive:  
1. Click on the Logical Drive View  
icon in Tree View.  
icon of the offline logical drive.  
2. Click on the Logical Drive  
3. Click on the Activation tab in Management View.  
4. Click the Activation button.  
The logical drive converts to Critical status. You can now rebuild the logical  
drive. See “Logical Drive Rebuild” on page 77.  
Logical Drive Critical / Offline  
A RAID 1 logical drive goes critical when a physical (disk) drive is removed or  
fails. Due to the fault tolerance of the logical drive, the data is still available and  
online. However, once the logical drive goes critical, it has lost its fault tolerance  
and performance may be adversely affected.  
If the fault was caused by a failed physical drive, the drive must be replaced by  
another drive, either identical or larger, in order for the RAID system to rebuild  
and restore optimal configuration.  
A non-fault tolerant logical drive—RAID 0—goes offline when a physical drive is  
removed or fails. Since the logical drive is not fault tolerant, the data stored in the  
disk array is no longer accessible.  
If one physical drive fails, all of the data on the logical drive is lost. You must  
replace the failed drive. Then, if the logical drive had more than one disk drive,  
delete the logical drive and re-create it. Restore the data from a backup source.  
84  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Chapter 5: WebPAM  
When a Disk Drive Fails  
The following will occur when a physical drive fails or goes offline:  
•
•
•
The FastTrak Controller’s audible alarm sounds (if the alarm is enabled).  
The SuperSwap Status LED changes from green to red.  
WebPAM displays a message in the upper right corner of the Host PC’s  
monitor screen. This message appears even if your browser is closed.  
•
WebPAM displays a popup message.  
•
•
WebPAM sends you an email message (if Event Notification is enabled).  
WebPAM reports the condition in Tree View and Management View.  
In the example above, amber ! icons appear over the FastTrak, Controller,  
Logical Drive View, and Logical Drive icons. Click on the Logical Drive View  
or Logical Drive  
icons to verify the condition of the logical drive.  
In this example, the Status is Critical and Background activity is Idle. This  
combination indicates that there is no automatic rebuild, so you must take action  
to restore the logical drive:  
1. Identify the failed physical drive.  
85  
Download from Www.Somanuals.com. All Manuals Search And Download.  
FastTrak TX2200, TX2300 User Manual  
2. Replace the failed physical drive.  
3. Rebuild your logical drive.  
Identify the Failed Physical Drive  
Click on the Physical Drive View  
icon in the WebPAM user interface. Look for  
a missing physical drive. A drive that used to be present but is suddenly absent is  
the failed disk drive.  
No drive  
on Port 2  
Port 1  
In this example, there were four disk drives connected to the FastTrak Controller.  
Notice that there is no drive on Port 2. This is the failed drive.  
Replace the Failed Physical Drive  
Replace the failed physical drive with a new one of equal or greater capacity.  
Then rebuild the logical drive. See “Install the Disk Drives” on page 9 and the  
SuperSwap User Manual for more information about replacing a physical drive.  
Rebuild Your Logical Drive  
1. Click on the Logical Drive View  
icon in Tree View.  
2. Click on the Logical Drive  
icon of the logical drive you want to rebuild.  
3. Click on the Rebuild tab in Management View.  
86  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 5: WebPAM  
4. Select the physical drive you just replaced.  
5. Click the Start Now button.  
You can monitor Rebuild progress on the Logical Drive Rebuild tab. Click the  
respective buttons to pause and resume the Rebuild. When the Rebuild is  
finished, your logical drive will be Functional again.  
87  
Download from Www.Somanuals.com. All Manuals Search And Download.  
FastTrak TX2200, TX2300 User Manual  
Enclosures  
Enclosure View  
Enclosure View provides a list of all enclosures currently on the Host PC. To  
access Enclosure View, click on the Logical Drive View  
icon in Tree View.  
From this window, you can click on the links to access information and functions  
of individual Enclosures.  
Enclosure  
To access information about an Enclosure:  
1. Click on the Enclosure View icon in Tree View.  
2. Click on the Enclosure icon.  
88  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Chapter 5: WebPAM  
The information tab displays the following information:  
•
•
•
Enclosure Type – The manufacturer’s model name or number.  
Fan Speed – The RPM of the enclosure’s cooling fans.  
Temperature – The internal temperature of the enclosure. Each reading  
reflects a separate measurement.  
•
Power Status – The voltages supplied by the enclosure’s 12V and 5V  
systems.  
The Fan, Temperature and Power icons change color when an error is  
indicated, as shown below.  
Fan Error  
Temperature Error  
LEDs  
Activity  
Power Error  
State  
Green  
Status  
Enclosure  
Disk drive is present Disk drive is present Normal status  
and ready  
n/a  
and ready  
Read/write activity  
n/a  
Blinking  
Amber  
n/a  
Disk drive:  
1 incident  
•
•
•
•
is spinning up  
is critical  
is rebuilding  
reports a SMART  
error  
(see below)  
Enclosure is critical  
but still functional  
Attention required  
Red  
Disk drive:  
n/a  
2 or more incidents  
(see below)  
•
•
is offline  
is not installed  
Dark  
Power is off  
Disk drive:  
Disk drives are  
spinning up  
•
•
has failed  
is not installed  
An incident refers to one occurrence of out-of-range voltage, temperature or fan  
speed. Any incident requires immediate attention.  
For more information on Enclosures, replacing disk drives and other repair  
operations, refer to the SuperSwap User Manual.  
89  
Download from Www.Somanuals.com. All Manuals Search And Download.  
FastTrak TX2200, TX2300 User Manual  
Spare Drives  
A spare drive is a physical drive designated to function as a hot spare drive. This  
feature is not applicable to FastTrak TX200 or TX2300 because these controllers  
only support two physical drives.  
90  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Chapter 6: Technology  
•
•
•
•
About FastTrak, below  
Introduction to RAID, below  
Choosing a RAID Level (page 94)  
Other Logical Drive Features (page 96)  
About FastTrak  
FastTrak TX Series RAID controller card features concurrent data channel  
operation and onboard BIOS. The channels on the FastTrak card support  
concurrent operation that allows for overlapped I/O under multi-tasking operating  
systems and sharing the workload between multiple drives.  
Adapter BIOS  
The FastTrak card contains a BIOS code that extends the standard disk service  
routine provided through Int13. The BIOS is bootable for DOS and other  
operating systems that rely on the system BIOS for drive operation. When the  
FastTrak BIOS appears during bootup, press Ctrl-F to enter the FastBuild setup  
to select from menu settings.  
Introduction to RAID  
RAID (Redundant Array of Independent Disks) allows multiple hard drives to be  
combined together into a logical drive. The operating system sees the logical  
drive as a single storage device, and treats it as such. The RAID software and/or  
controller handle all of the individual drives on its own. The benefits of a RAID  
can include:  
•
•
Higher data transfer rates for increased server performance  
Increased overall storage capacity for a single drive designation (such as, C,  
D, E, etc.)  
•
Data redundancy/fault tolerance for ensuring continuous system operation in  
the event of a hard drive failure  
Different types of logical drives use different organizational models and have  
varying benefits. Also see Choosing RAID Level on page 94. The following  
outline breaks down the properties for each type of RAID logical drive:  
91  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
FastTrak TX2200, TX2300 User Manual  
RAID 0 – Stripe  
When a logical drive is striped, the read and write blocks of data are interleaved  
between the sectors of multiple disk drives. Performance is increased, since the  
workload is balanced between drives or “members” that form the logical drive.  
Identical drives are recommended for performance as well as data storage  
efficiency. The logical drive's data capacity is equal to the number of drive  
members multiplied by the smallest logical drive member's capacity.  
Data  
Stripe  
Disk Drives  
Figure 1. RAID 0 Stripe interleaves data across multiple drives  
For example, one 100GB and three 120GB drives will form a 400GB (4 x 100GB)  
logical drive instead of 460 GB.  
RAID 0 logical drives on the FastTrak TX Series RAID consist of one or more  
disk drives.  
92  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Chapter 6: Technology  
RAID 1 – Mirror  
When a logical drive is mirrored, identical data is written to a pair of disk drives,  
while reads are performed in parallel. The reads are performed using elevator  
seek and load balancing techniques where the workload is distributed in the most  
efficient manner. Whichever drive is not busy and is positioned closer to the data  
will be accessed first.  
With RAID 1, if one disk drive fails or has errors, the other mirrored disk drive  
continues to function. This is called Fault Tolerance. Moreover, if a spare disk  
drive is present, the spare drive will be used as the replacement drive and data  
will begin to be mirrored to it from the remaining good drive.  
Data Mirror  
Disk Drives  
Figure 2. RAID 1 Mirrors identical data to two drives  
Due to the data redundancy of mirroring, the capacity of the logical drive is only  
the size of the smallest disk drive. For example, two 100GB disk drives which  
have a combined capacity of 200GB instead would have 100GB of usable  
storage when set up in a mirrored logical drive. Similar to RAID 0 striping, if disk  
drives of different capacities are used, there will also be unused capacity on the  
larger drive.  
RAID 1 logical drives on the FastTrak TX Series consist of two disk drives.  
93  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
JBOD – Single Drive  
An alternative to RAID, JBOD capacity is equal to the size of the disk drive itself.  
JBOD appears in the User Interface as one individual drive.  
There are no performance or fault-tolerance features. When one disk fails, all  
data on that disk is lost. The other disks are unaffected.  
Disk Drive  
Choosing a RAID Level  
There are several issues to consider when choosing the RAID Level for your  
FastTrak logical drive. The following discussion summarizes some advantages,  
disadvantages and applications for each choice.  
RAID 0  
Advantages  
Disadvantages  
Implements a striped disk logical drive, Not a true RAID because it is not fault-  
the data is broken down into blocks and tolerant  
each block is written to a separate disk  
drive  
The failure of just one drive will result in  
all data in an logical drive being lost  
I/O performance is greatly improved by  
spreading the I/O load across many  
environments  
channels and drives  
Should not be used in mission critical  
No parity calculation overhead is  
involved  
Recommended Applications for RAID 0  
•
•
•
Image Editing  
Pre-Press Applications  
Any application requiring high bandwidth  
94  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Chapter 6: Technology  
RAID 1  
Advantages  
Disadvantages  
Simplest RAID storage subsystem  
design  
Very high disk overhead - uses only  
50% of total capacity  
Can increase read performance by  
processing data requests in parallel  
since the same data resides on two  
different drives  
Recommended Applications for RAID 1  
•
•
•
•
Accounting  
Payroll  
Financial  
Any application requiring very high availability  
JBOD  
Advantages  
Disadvantages  
Enables you to manage a large number An alternative to RAID without any  
of disk drives from a single controller  
RAID advantages  
The failure of one drive has no effect  
upon the data in other disk drives  
Should not be used in mission critical  
environments  
Recommended Applications for JBOD  
•
Any application requiring multiple disk drives but where read/write speed or  
fault-tolerance are not important  
•
Applications were low-cost operation critical  
95  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
FastTrak TX2200, TX2300 User Manual  
Other Logical Drive Features  
Stripe Block Size  
The stripe block size value can be set to 32 KB, 64 KB, and 128 KB.  
64 KB is the default. This selection will directly affect performance. There are two  
issues to consider when selecting the stripe block size.  
•
Choose a stripe block size equal to or smaller than the smallest cache buffer  
found on any physical drive in your logical drive. A larger value slows the  
logical drive down because physical drives with smaller cache buffers need  
more time for multiple accesses to fill their buffers.  
•
If your data retrieval consists of fixed-size data blocks, such as some  
database and video applications, choose that data block size as your stripe  
block size.  
Generally speaking, email, POS and webservers prefer smaller stripe block  
sizes. Video and database applications prefer larger stripe block sizes.  
Initialization  
Fast Initialization erases the Master Boot Record (MBR) in all of the selected disk  
drives. Use this function when one or more disk drives has been used in a  
previous logical drive. This function is available in the FastBuild utility and in  
WebPAM.  
Full Initialization erases all the data on the selected disk drives, including the  
MBR. Use this function when one or more disk drives has been used in a  
previous logical drive and you want to remove all data stored on the drive. This  
function is available in WebPAM.  
Hot Spare Drive  
This feature does not apply to FastTrak TX2200 and TX2300 because the  
controller only supports two physical drives.  
Cache Settings  
Cache settings are not adjustable on the FastTrak TX Series RAID Controller  
card.  
Logical Drive Expansion  
To expand a logical drive is to increase the number of disk drives.  
The FastTrak TX Series RAID Controller card supports logical drive expansion.  
However, you must use the WebPAM software to access this function.  
96  
Download from Www.Somanuals.com. All Manuals Search And Download.  
               
Chapter 6: Technology  
See “Logical Drive Migration and Expansion” on page 74.  
Expansion takes place on an existing Functional logical drive without disturbing  
the existing data. While the logical drive is expanding, you can access the data as  
before. When expansion is complete, your logical drive will have a larger  
capacity.  
The following table lists the Expansion option supported by FastTrak TX Series.  
From  
To  
Result  
RAID 0: 1 drive  
RAID 0: 2 drives  
Increased performance  
and capacity  
JBOD  
Expansion is not available for JBOD. Delete the JBOD to make it an  
unassigned physical drive. See “Delete a Logical Drive” on page 72.  
Then you can add the unassigned physical drive to an existing single-drive  
RAID 0 logical drive, as shown in the table above.  
Caution  
Before you begin a logical drive Expansion, always back up your  
important data.  
RAID Level Migration  
To migrate a logical drive is to change its RAID level. The FastTrak TX Series  
RAID controller card supports RAID Level Migration. You must use the WebPAM  
software to access this function.  
See “Logical Drive Migration and Expansion” on page 74.  
Migration takes place on an existing Functional logical drive without disturbing  
the existing data. While the logical drive is migrating, you can access the data as  
before. When migration is complete, your logical drive will have a different RAID  
level and/or a larger capacity.  
The following table lists the RAID Level migration option supported by FastTrak  
TX Series.  
From  
To  
Result  
RAID 0: 1 drive  
RAID 1: 2 drives  
Adds redundancy  
97  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
FastTrak TX2200, TX2300 User Manual  
JBOD  
Migration is not available for JBOD. Delete the JBOD to make it an unassigned  
physical drive. See “Delete a Logical Drive” on page 72.  
Then you can create a RAID 1 logical drive with two unassigned physical drives.  
See “Create a Logical Drive” on page 67.  
Caution  
Before you begin a RAID Level Migration, always back up your  
important data.  
Important  
•
•
RAID 1 (mirror) works with two disk drives only  
You cannot migrate a logical drive when it is Critical or  
performing activities such as Synchronizing, Rebuilding and  
PDM  
•
RAID level migration is not possible to or from JBOD  
98  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 7: Support  
•
Frequently Asked Questions  
•
•
•
•
•
•
•
•
Pre-Installation, below  
Motherboard Issues (page 100)  
System CMOS Issues (page 100)  
Drive Issues (page 101)  
Operating System-Related Issues (page 103)  
Installation Issues (page 104)  
Post-Installation (page 105)  
Performance Tips (page 105)  
•
•
•
Contact Technical Support, page 106  
Limited Warranty, page 109  
Return Product for Repair, page 111  
Frequently Asked Questions  
This section lists frequently asked questions and other issues with the FastTrak  
TX Series RAID Controller card.  
Pre-Installation  
(Speed, Device Types, Capacity, Cabling)  
What kind of hard drives can I use for a FastTrak disk array?  
You can use any Serial ATA disk drive(s) to create disk arrays on the  
FastTrak Serial ATA RAID Controller card. Use matching drives for multiple-  
disk arrays to maximize capacity usage as well as performance.  
Will ACPI work with disk drives on the FastTrak?  
Yes.  
Can I use ATAPI devices on the FastTrak?  
No. The FastTrak TX Series does not support ATAPI devices.  
How can I change the resources that the FastTrak Controller uses?  
The FastTrak TX Series is fully PnP. This means all the resources that it  
uses are given to it by the PnP BIOS on the motherboard. The FastTrak  
Serial ATA RAID Controller does support IRQ sharing, but this will not work  
unless ALL the concerned devices support the feature. If your motherboard  
99  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
FastTrak TX2200, TX2300 User Manual  
allows you to control the assignment of these resources, you may be able to  
remedy the problem by:  
•
•
•
Changing the IRQ assignments to the PCI slots in the motherboard  
BIOS during boot up.  
Reset the configuration data in your CMOS. This is usually an option in  
the PnP section of your CMOS.  
Otherwise, switch the FastTrak card to a different PCI slot.  
Motherboard Issues  
Freeing additional IRQ resources  
Since the Promise card supports PCI Interrupt sharing, it is possible to use  
IRQs already assigned to another PCI card. Interrupt Sharing is not  
supported with onboard IDE controllers. If the onboard IDE controller(s) are  
not used, you may disable the controllers to free IRQ 14 and/or 15.  
Configuring PCI IRQ resources  
Setting the IRQ for a particular PCI slot will be different depending on the  
motherboard BIOS. This setting is usually made in the PCI Configuration  
and/or Plug and Play (PnP) section of the motherboard BIOS setup.  
Consult your motherboard manual for information that is specific to your  
motherboard.  
System CMOS Issues  
Set motherboard CMOS Boot sequence to boot to FastTrak Controller  
On some Motherboard BIOS, it is necessary to set the Boot sequence to  
SCSI, A:, C: since the Promise card is identified as a SCSI card.  
Motherboard CMOS displays C: or D: drive failure during startup  
See the Drive-Related Errors section.  
Using an onboard IDE card with FastTrak Controller  
If an onboard IDE controller is installed with hard disks, enable support in the  
Motherboard Standard CMOS Setup for the drives. Note that the onboard  
IDE hard drives will then be the bootable hard disk unless the system BIOS  
has a boot sequence setting with the option to specify booting to a different  
device.  
100  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Chapter 7: Support  
Drive Issues  
Can I add a drive to a FastTrak disk array via hot-swap and dynamically  
adjust the disk array size?  
Yes. The FastTrak TX Series supports dynamically adjustable RAID size  
and RAID level. See “Logical Drive Migration and Expansion” on page 74.  
Do the disk drives on the FastTrak have to be the same size?  
The disk drives connected to the FastTrak TX Series do not have to be the  
same size. If the sizes differ, the FastTrak controller will truncate the bigger  
drive so the drives match. The resulting difference in drive space is  
unusable, so avoid using disk drives of significantly different capacities.  
I already have a disk array on an older FastTrak controller. Can I move that  
disk array to my new FastTrak TX Series?  
Yes, provided your disk array was build using Serial ATA disk drives. All  
FastTrak controllers read the disk arrays the same way so you can move  
them from one controller to another.  
Can I take a drive used in a FastTrak disk array and access it directly with a  
different controller, such as the one integrated on the motherboard?  
Only Single-drive striped (RAID 0) and mirrored (RAID 1) disk array  
configurations allow the drive(s) to be accessed individually on another  
controller. Multiple-drive striped (RAID 0) drives will not work.  
If I have a problem with one of the drives on the FastTrak Controller, how  
can I low-level format it to correct the problem?  
Do NOT do this. Low-level formatting is unnecessary and generally does not  
correct problems commonly experienced. If you think the disk drive is faulty,  
run the drive manufacturer’s diagnostic utility on it.  
Errors such as bad sectors or ECC/CRC failure are best remedied by  
completely replacing the drive. For this reason, do NOT low-level format the  
drives attached to the FastTrak controller.  
Do I have to install disk management software on my disk array in order to  
access the full storage capacity of drives?  
No! Disk management software will only complicate things. The disk array  
should be fully addressable by your OS as it is. Remember that some  
operating systems have varying limits on the sizes of partitions and disk  
arrays that can be defined. Consult your OS documentation about  
partitioning larger drives.  
101  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
What system BIOS setup settings do I use for the drives on the FastTrak?  
None. The drives on the FastTrak TX Series are supported by the FastTrak  
BIOS and/or OS drivers, not by your system BIOS.  
How do I partition/format my FastTrak disk array?  
The FastTrak TX Series represents the disk array as a single disk drive to  
your system. Therefore, anything that you can do to a single disk drive you  
can do to a FastTrak disk array. You can partition the disk array as you see  
fit using any file system you want.  
Critical disk array (array) status error reported during boot  
If a critical status error message appears on the FastTrak BIOS startup  
screen for a RAID1 disk array, there is a drive in the disk array that has failed  
or is not responding. The mirrored disk array has lost its fault tolerance, but  
will still perform normal drive reads and writes. See “Logical Drive Critical /  
Offline” on page 84.  
Disk drives cannot be formed into a disk array  
Disk drives must support Serial ATA and be free of media defects in order to  
be added to a disk array. Promise recommends using new identical disk  
drives for each disk array. Also, re-check the data and power cabling and  
connections.  
System CMOS displays C: or D: drive failure during Startup  
Do not reference C: or D: in the Motherboard Standard CMOS for drives  
attached to the FastTrak Serial ATA RAID Controller. Only enter drive  
information in the Motherboard CMOS for drives attached to the onboard  
IDE controller.  
102  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 7: Support  
The disk array constantly goes critical or offline during reboot.  
This condition may occur when the Master Boot Record (MBR) of one of the  
drives has become corrupt or bad. Removing (erasing) the MBR will remedy  
any issue related directly to a bad MBR.  
Warning  
Before removing the MBR of the drive(s), backup any existing  
data. Removal of the MBR of any disk drive permanently deletes  
all existing data on the drive.  
To erase the MBR, follow these steps:  
1. Backup any important data from the disk array.  
2. Note the disk array information, including which drives are used, the  
number of drives, RAID Level, etc.  
3. Delete the disk array.  
4. Create a new disk array using the specifications from the previous disk  
array.  
5. During the disk array creation process:  
•
•
In FastBuild, set the Fast Init feature to ON  
In WebPAM, select Fast or Full Initialization  
6. Partition and format the disk array using your PC’s operating system.  
See “Appendix A: Partition and Format” on page 113.  
Unable to partition or format disk array  
See “The disk array constantly goes critical or offline during reboot,” above.  
Cannot rebuild mirrored (RAID 1) disk array  
See “The disk array constantly goes critical or offline during reboot,” above.  
Fatal errors or data corruption are constantly reported when reading or  
writing to the disk array  
See “The disk array constantly goes critical or offline during reboot,” above.  
Operating System-Related Issues  
The Operating System no longer boots after creating a Mirrored disk array  
using your existing boot drive using Windows  
This is due to Drive Geometry issues. You can verify this if you move the  
original drive back to the onboard controller and it boots successfully. Each  
controller can view a drive differently. This can be an issue for a new  
103  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
controller that loads the original Master Boot Record (MBR) and then has a  
problem translating it or the Operating System boot record.  
Promise recommends a clean install of the Operating System. This action  
restores the MBR and OS boot record. This action requires partitioning and  
formatting the drive.  
Promise Windows driver does not appear in Device Manager  
Windows may already be listing the controller under Other Devices instead  
of the Hard disk controllers section. In Device Manager under Other Devices  
to see if it lists a PCI Card or RAID Controller. If so, highlight this listing and  
click on the Properties button then click on the Driver tab. Depending on your  
version of Windows, choose either Change Driver or Update Driver. Follow  
the on-screen prompts to complete installation of the driver. If Windows asks  
if you want to test if the device can be removed safely, click on CANCEL.  
Reboot the system to complete installation of the driver.  
“Inaccessible Boot Device” message appears during floppyless installation  
of Windows  
The F6 key was not pressed at the appropriate time. Reboot the system, and  
press the F6 key when the message “Press F6 if you need to install third  
party SCSI or RAID driver” appears in Windows.  
“No Hard Drives Found” message appears during CD-ROM installation of  
Windows  
The F6 key was not pressed at the appropriate time. Reboot the system, and  
press the F6 key when the message “Press F6 if you need to install third  
party SCSI or RAID driver” appears in Windows.  
Installation Issues  
How can I change the system boot sequence in order to boot from the  
FastTrak disk array?  
The boot sequence is controlled by the system BIOS. As far as the system  
BIOS is concerned, the FastTrak Serial ATA RAID Controller and its defined  
disk arrays are categorized as a SCSI device. This allows you to set the boot  
sequence in your BIOS setup utility to boot from SCSI first, rather than IDE.  
If there are multiple SCSI add-in controllers in the system, then the boot  
sequence among is determined by their PCI slot priority. PCI slot #1 will be  
first, slot #2 second, etc. If you want to boot from the disk array, put the  
FastTrak Controller in the PCI slot where it will be accessed before the other  
SCSI controllers.  
104  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Chapter 7: Support  
How can I change the boot sequence between a PCI SCSI card and the  
FastTrak disk array?  
Since all PCI devices are PnP, it is difficult to determine which device is  
addressed first. Some newer motherboard BIOSes have advanced options  
that identify devices and allow you to select which device will be assigned  
resources first. Otherwise you may have to physically switch the device  
cards on the PCI slots so that the boot device is in the highest priority slot  
number, as described in the previous answer.  
Post-Installation  
Why can't I see the drives on the FastTrak Controller card under FDISK?  
You have not created a disk array yet. If no disk array has been created, the  
system will not recognize drive(s) attached to the FastTrak card.  
Why can't I log into WebPAM over the network?  
Verify that you have the correct IP address for the Host PC where the  
FastTrak controller card is installed.  
If you checked the Local Monitoring Only option when you installed  
WebPAM, you can only access WebPAM from the Host PC. To obtain  
network access, reinstall WebPAM and be sure you do NOT check the Local  
Monitoring Only option. See “Install WebPAM” on page 15.  
Performance Tips  
Here are some tips that may optimize performance in a RAID 0 striped disk array.  
If you are using an audio/video-editing card, we also recommend reviewing your  
card's documentation for additional information.  
Use FastTrak array as D: or other non-bootable drive in a striped disk array  
For Audio/Video editing, keep the original system boot drive on the standard  
IDE controller as C: drive. Partitioning software will see the disk array as one  
physical drive, D: or later. This will prevent file fragmentation and provide  
better accessibility to the disk array.  
Re-Configure PCI Latency Setting  
The PCI Latency setting appears in some Motherboard BIOS. The setting  
governs how much time is allocated to service each PCI slot. Promise  
recommends a value of 64. An optimal value will vary from system to  
system.  
105  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
FastTrak TX2200, TX2300 User Manual  
Contact Technical Support  
Promise Technical Support provides several support options for Promise users to  
access information and updates. We encourage you to use one of our electronic  
services, which provide product information updates for the most efficient service  
and support.  
If you decide to contact us, please have the following information available:  
•
•
•
•
Product model and serial number  
Firmware, BIOS and driver version numbers  
A description of the problem / situation  
System configuration information, including: motherboard and CPU type,  
hard drive model(s), SATA/ATA/ATAPI drives & devices, and other  
controllers.  
Technical Support Services  
Promise Online™ Web Site  
http://www.promise.com/support  
(technical documents, drivers, utilities, etc.)  
United States  
E-mail Support  
Fax Support  
e-Support On-Line  
(408) 228-1097 Attn: Technical Support  
(408) 228-1400 option 4  
Phone Support  
If you wish to write us for  
support:  
Promise Technology, Inc.  
580 Cottonwood Drive  
Milpitas, CA 95035, USA  
The Netherlands  
E-mail Support  
Fax Support  
e-Support On-Line  
+31 (0) 40 256 9463 Attn: Technical Support  
+31 (0) 40 235 2600  
Phone Support  
If you wish to write us for  
support:  
Promise Technology Europe B.V.  
Science Park Eindhoven 5542  
5692 EL Son, The Netherlands  
106  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Chapter 7: Support  
Germany  
E-mail Support  
e-Support On-Line  
Fax Technical Support  
+49 (0) 2 31 56 76 48 - 29  
Attn: Technical Support  
Phone Technical Support  
+49 (0) 2 31 56 76 48 - 10  
If you wish to write us for  
support:  
Promise Technology Germany  
Europaplatz 9  
44269 Dortmund, Germany  
Italy  
E-mail Support  
Fax Support  
e-Support On-Line  
0039 06 367 12400 Attn: Technical Support  
0039 06 367 12626  
Phone Support  
If you wish to write us for  
support:  
Promise Technology Italy  
Piazza del Popolo 18  
00187 Roma, Italia  
Taiwan  
E-mail Support  
e-Support On-Line  
Fax Support  
+886 3 578 2390 Attn: Technical Support  
+886 3 578 2395 (ext. 8811)  
Phone Support  
If you wish to write us for  
support:  
Promise Technology, Inc.  
2F, No. 30, Industry E. Rd. IX  
Science-based Industrial Park  
Hsin-Chu 30075, Taiwan (R.O.C.)  
107  
Download from Www.Somanuals.com. All Manuals Search And Download.  
FastTrak TX2200, TX2300 User Manual  
China  
E-mail Support  
Fax Support  
e-Support On-Line  
+86-10-8857-8015 Attn: Technical Support  
+86-10-8857-8085/8095  
Phone Support  
If you wish to write us for  
support:  
Promise Technology China  
Room 1205, Tower C  
Webok Time Center, No.17  
South Zhong Guan Cun Street  
Hai Dian District, Beijing 100081, China  
108  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 7: Support  
Limited Warranty  
Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the  
time of the delivery of the product to the original end user:  
a) the product will conform to Promise’s specifications;  
b) the product will be free from defects in material and workmanship under  
normal use and service.  
This warranty:  
a) applies only to products which are new and in cartons on the date of  
purchase;  
b) is not transferable;  
c) is valid only when accompanied by a copy of the original purchase  
invoice.  
d) Is not valid on spare parts, fans, and power supplies  
This warranty shall not apply to defects resulting from:  
a) improper or inadequate maintenance, or unauthorized modification(s),  
performed by the end user;  
b) operation outside the environmental specifications for the product;  
c) accident, misuse, negligence, misapplication, abuse, natural or  
personal disaster, or maintenance by anyone other than a Promise or a  
Promise-authorized service center.  
Disclaimer of other warranties  
This warranty covers only parts and labor, and excludes coverage on software  
items as expressly set above.  
Except as expressly set forth above, Promise DISCLAIMS any warranties,  
expressed or implied, by statute or otherwise, regarding the product, including,  
without limitation, any warranties for fitness for any purpose, quality,  
merchantability, non-infringement, or otherwise. Promise makes no warranty or  
representation concerning the suitability of any product for use with any other  
item. You assume full responsibility for selecting products and for ensuring that  
the products selected are compatible and appropriate for use with other goods  
with which they will be used.  
Promise DOES NOT WARRANT that any product is free from errors or that it will  
interface without problems with your computer system. It is your responsibility to  
back up or otherwise save important data before installing any product and  
continue to back up your important data regularly.  
109  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
No other document, statement or representation may be relied on to vary the  
terms of this limited warranty.  
Promise’s sole responsibility with respect to any product is to do one of the  
following:  
a) replace the product with a conforming unit of the same or superior  
product;  
b) repair the product.  
Promise shall not be liable for the cost of procuring substitute goods, services,  
lost profits, unrealized savings, equipment damage, costs of recovering,  
reprogramming, or reproducing of programs or data stored in or used with the  
products, or for any other general, special, consequential, indirect, incidental, or  
punitive damages, whether in contract, tort, or otherwise, notwithstanding the  
failure of the essential purpose of the foregoing remedy and regardless of  
whether Promise has been advised of the possibility of such damages. Promise  
is not an insurer. If you desire insurance against such damage, you must obtain  
insurance from another party.  
Some states do not allow the exclusion or limitation of incidental or consequential  
damages for consumer products, so the above limitation may not apply to you.  
This warranty gives specific legal rights, and you may also have other rights that  
vary from state to state. This limited warranty is governed by the State of  
California.  
Your Responsibilities  
You are responsible for determining whether the product is appropriate for your  
use and will interface with your equipment without malfunction or damage. You  
are also responsible for backing up your data before installing any product and  
for regularly backing up your data after installing the product. Promise is not  
liable for any damage to equipment or data loss resulting from the use of any  
product.  
110  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Chapter 7: Support  
Return Product For Repair  
If you suspect a product is not working properly, or if you have any questions  
about your product, contact our Technical Support Staff through one of our  
Technical Services, making sure to provide the following information:  
•
•
•
•
•
Product model and serial number (required)  
Return shipping address  
Daytime phone number  
Description of the problem  
Copy of the original purchase invoice  
The technician will assist you in determining whether the product requires repair.  
If the product needs repair, the Technical Support Department will issue an RMA  
(Return Merchandise Authorization) number.  
Important  
Obtain an RMA number from Technical Support before you return  
the product and write the RMA number on the label. The RMA  
number is essential for tracking your product and providing the  
proper service.  
Return ONLY the specific product covered by the warranty (do not ship cables,  
manuals, diskettes, etc.), with a copy of your proof of purchase to:  
USA and Canada:  
Other Countries:  
Promise Technology, Inc.  
Customer Service Dept.  
Attn.: RMA # ______  
47654 Kato Road  
Fremont, CA 94538  
Return the product to your dealer  
or retailer.  
Contact them for instructions  
before shipping the product.  
You must follow the packaging guidelines for returning products:  
•
•
•
•
Use the original shipping carton and packaging  
Include a summary of the product’s problem(s)  
Write an attention line on the box with the RMA number  
Include a copy of proof of purchase  
111  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
You are responsible for the cost of insurance and shipment of the product to  
Promise. Note that damage incurred due to improper transport or packaging is  
not covered under the Limited Warranty.  
When repairing returned product(s), Promise may replace defective parts with  
new or reconditioned parts, or replace the entire unit with a new or reconditioned  
unit. In the event of a replacement, the replacement unit will be under warranty  
for the remainder of the original warranty term from purchase date, or 30 days,  
whichever is longer.  
Promise will pay for standard return shipping charges only. You will be required  
to pay for any additional shipping options (such as express shipping).  
112  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Appendix A: Partition and Format  
In order for your operating system to recognize and work with the disk drives  
attached to your FastTrak TX Series RAID controller card, the drives must be  
partitioned and formatted.  
•
If your drives were previously partitioned and formatted they are ready to use  
and you can skip this procedure  
•
If your drives have not been partitioned and formatted, you must do that job  
before you can use them  
The actions of partitioning and formatting create a file structure on the disk drives  
with which your operating system can work. In the example below, we show how  
this is done in Windows. A similar procedure is required for Linux PC’s. However,  
partitioning and formatting in Linux is not automated, therefore please refer to  
your system documentation for the exact procedure.  
Note  
If you plan to boot your computer from this disk array, go to  
Windows and Device Driver Installation under the Installation  
section for instructions. The instructions here are for data disk  
arrays only.  
1. From the desktop, right-click on the My Computer icon and select Manage  
from the popup menu. The Computer Management window opens.  
2. From the left menu, click on Disk Management. The Disk Management  
window opens with your new disk array identified as Disk 1. The Initialize  
Wizard appears automatically.  
113  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
FastTrak TX2200, TX2300 User Manual  
3. Click the Next button to start the Wizard.  
4. In the following windows, select Disk 1 to Initialize. Do not select any disks to  
Convert. Click the Finish button to Initialize the disk array.  
5. Right-click on the Unallocated portion of Disk 1 and select New Partition...  
from the popup menu. The New Partition Wizard appears.  
114  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Appendix A: Partition and Format  
6. Click the Next button to start the wizard.  
7. In the following windows, do the following actions. Click Next to move to the  
next window.  
•
•
•
•
•
•
•
•
Select Primary Partition  
Specify the maximum available partition size in MB  
Assign the available drive letter of your choice  
Choose Format this partition with the following settings  
File system: NTFS  
Allocation unit size: Default  
Volume label: Enter your choice of name  
Do not check “Perform a quick format” or “Enable file and folder  
compression”  
8. Review your selections and click Finish. The New Partition Wizard will  
disappear while partitioning and formatting begin.  
This process will take some time. The Disk Management window displays  
the progress.  
115  
Download from Www.Somanuals.com. All Manuals Search And Download.  
FastTrak TX2200, TX2300 User Manual  
When formatting is complete, your disk array will appear as a hard drive in  
the Disk Management window (above) and the My Computer window  
(below).  
116  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Appendix B: Upgrades  
•
•
•
BIOS and Firmware Upgrade (page 117)  
Software Driver Upgrade (page 119)  
WebPAM Upgrade (page 122)  
BIOS and Firmware Upgrade  
Follow this procedure to upgrade the BIOS and Firmware on your FastTrak TX  
Series Controller card.  
The FastTrak card must be properly installed in your PC or server in order to  
perform the upgrade. See “Install the FastTrak Card” on page 8 for more  
information.  
Step 1: Preparation  
To perform this procedure, you need a:  
•
•
DOS-bootable diskette  
Blank DOS formatted diskette  
Step 2: Download BIOS File  
1. Go to the Promise website www.promise.com/support.  
2. Click on Downloads.  
3. Click on the Select Product popup menu and choose FastTrak TX2200 or  
TX2300 depending on which FastTrak controller you have.  
4. Click on the Select Category popup menu and choose BIOS.  
5. Click the GO button.  
The list of current BIOS options displays. Be sure you select the appropriate  
BIOS for your system.  
6. Click on BIOS you want.  
7. In the File Download dialog box, click the Save button.  
8. In the Save As dialog box, direct the file to save to a convenient location on  
your PC.  
9. Unzip the file and copy the contents to the DOS-bootable diskette.  
10. Label this diskette FastTrak Upgrade.  
Use the upgrade diskette to install the BIOS and firmware upgrade package  
to the FastTrak controller. Go to step 3, below.  
117  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
FastTrak TX2200, TX2300 User Manual  
Step 3: Install the BIOS Package  
Cautions  
•
•
•
Before you begin, backup any important or useful data.  
Do NOT skip any steps in the procedure.  
Do NOT power off your PC during the procedure.  
1. Boot your PC from the DOS-bootable diskette.  
2. When the A:\> prompt appears, remove the DOS-bootable diskette and  
insert the FastTrak Upgrade diskette.  
3. Find your model of FastTrak controller and type corresponding line at the  
A:\> prompt:  
•
•
TX2200, type pflash /f 571.bin and press Enter  
TX2300, type pflash /f 771.bin and press Enter  
4. When the A:\> prompt appears, remove the upgrade diskette and insert the  
DOS-bootable diskette.  
5. Reboot your PC from the DOS-bootable diskette.  
6. When the A:\> prompt appears, remove the DOS-bootable diskette and  
insert the FastTrak Upgrade diskette.  
7. Find your model of FastTrak controller and type corresponding line at the  
A:\> prompt:  
•
•
TX2200, type pflash /f 571.bin and press Enter  
TX2300, type pflash /f 771.bin and press Enter  
8. When the A:\> prompt appears, remove the FastTrak Upgrade diskette.  
9. Reboot your PC normally.  
This completes BIOS upgrade procedure.  
Note  
For systems with multiple FastTrak TX Series controllers:  
With the new BIOS installed, only the FastTrak in the lowest  
numbered PCI slot will appear in the BIOS screen. However, all  
properly installed FastTraks will appear in WebPAM.  
118  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Appendix B: Upgrades  
Software Driver Upgrade  
Follow this procedure to upgrade the FastTrak software drivers on your PC or  
server.  
Step 1: Preparation  
You need one blank, formatted diskette to perform this procedure.  
Step 2: Download Driver Files  
1. Go to the Promise website www.promise.com/support.  
2. Click on Downloads.  
3. Click on the Select Product popup menu and choose Windows Promise  
FastTrak TX2200 or TX2300 depending on which FastTrak controller you  
have.  
4. Click on the Select Category popup menu and choose Driver.  
5. Click the GO button.  
The list of current drivers displays. Promise provides 32-bit and 64-bit  
versions of its drivers. Be sure you select the appropriate driver for your  
system.  
6. Click on the driver you want.  
7. In the File Download dialog box, click the Save button.  
8. In the Save As dialog box, direct the driver to save to a convenient location  
on your PC.  
9. Copy the files to one of the blank, formatted floppy diskettes.  
For Windows driver files: Unzip the downloaded driver package and copy the  
files to the diskette.  
For Linux driver files:  
•
On a Windows PC, run the rawrite.exe utility and extract the image file  
to the diskette.  
•
On a Linux PC, run the command dd if=imagefilename  
of=floppydevicename bs-10k to copy the image file to the diskette.  
imagefilename = the disk image file name  
floppydevice name = the device name, such as /dev/fd0.  
10. Label the diskette FastTrak Driver.  
Use the FastTrak Driver diskette to upgrade to the latest software driver. Go  
to step 3, below.  
119  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
FastTrak TX2200, TX2300 User Manual  
Step 3: Install the Software Drivers  
Windows Server 2003, XP and 2000  
1. Insert the FastTrak Driver diskette in the A: drive.  
2. In the Start Menu, go to Settings > Control Panel. Double-click on the  
System icon. Click on the Hardware tab. Click on the Device Manager  
button.  
3. At the Device Manager, click on the “+” icon to the left of SCSI and RAID  
Controllers to expand the list.  
4. Right-click on Promise FastTrak TX [2200, 2300] (tm) Controller and select  
Update Driver...  
5. In the Hardware Update Wizard, select No, not this time and click Next.  
6. In the Hardware Update Wizard, select Install from a list or specific location  
(Advanced) and click Next.  
7. Under Please choose your search and installation options, select Don’t  
search. I will choose the driver to install and click Next.  
8. Under Select the device driver you want to install, click Have Disk...  
9. Under Install from Disk, type A:\ and click OK.  
10. Under Select the device driver you want to install, click Next.  
If a warning about Digital Signature appears, click Continue Anyway.  
11. Under Completing the Hardware Update Wizard, click Finish.  
12. Click Yes to restart your PC.  
13. Remove the FastTrak Driver diskette.  
Red Hat Enterprise Linux 4.0  
1. Insert FastTrak Driver diskette into the floppy drive.  
2. Log in as root.  
3. Run mount -r /dev/fd0 /media/floppy.  
4. Run cd /media/floppy.  
5. Run sh ./install.  
6. When the Installer asks, You are installing a driver on an existing OS. Is it  
true (y/n)?, type Y and press Enter.  
7. Run cd; umount /media/floppy.  
8. Remove the FastTrak Driver diskette.  
9. Run reboot to restart the system.  
120  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Appendix B: Upgrades  
SuSE Linux ES 9.0  
1. Insert FastTrak Driver diskette into the floppy drive.  
2. Log in as root.  
3. Run mount /dev/fd0 /media/floppy.  
4. Run cd /media/floppy.  
5. Run ./install.  
6. Run cd; umount /media/floppy.  
7. Remove the FastTrak Driver diskette.  
8. Run reboot to restart the system.  
121  
Download from Www.Somanuals.com. All Manuals Search And Download.  
FastTrak TX2200, TX2300 User Manual  
WebPAM Upgrade  
Follow this procedure to upgrade the WebPAM Software on your PC or server.  
Step 1: Download the WebPAM File  
1. Go to the Promise website www.promise.com/support.  
2. Click on Downloads.  
3. Click on the Select Product popup menu and choose FastTrak TX2200 or  
TX2300.  
4. Click on the Select Category popup menu and choose Utility.  
5. Click the GO button.  
The list of the current WebPAM software displays. Promise provides  
versions of WebPAM software for Windows and Linux. Be sure you select  
the appropriate version for your system.  
6. Click on the WebPAM you want.  
7. In the File Download dialog box, click the Save button.  
8. In the Save As dialog box, direct the software to save to a convenient  
location on your PC.  
9. Unzip the downloaded WebPAM package.  
The result is a single installer file. Go to step 2, below.  
Step 2: Install WebPAM  
You can install the latest version of WebPAM over an existing installation. The  
installer will delete the previous version and then install the new one. See “Install  
WebPAM” on page 15 for installation instructions.  
122  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 

Pelco Camcorder C1917M User Manual
Philips Battery Charger SCB1430NB User Manual
Philips Handheld TV PR 1309B User Manual
Philips Portable DVD Player PET944 58 User Manual
Philips Portable Speaker SBA1700 00 User Manual
Philips Surge Protector SPP7357WC User Manual
Pioneer Stereo Amplifier PRS D2000T User Manual
ProForm Home Gym PFEVEL24860 User Manual
ProForm Treadmill PFTL941051 User Manual
PYLE Audio Car Stereo System PLCD72MP User Manual