®
POWERWARE 5115A USB
User’s Guide
500-1400 VA
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®
POWERWARE 5115A USB
500-1400 VA
User’s Guide
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Special Symbols
The following are examples of symbols used on the UPS to alert you to important information.
CAUTION
Risk of Electric Shock
Do Not Open Cover
CAUTION To reduce the risk of electric shock,
Do not remove cover (or back)
No user-serviceable parts inside
Refer servicing to the factory
RISK OF ELECTRIC SHOCK - Indicates that a risk of electric shock is
present and the associated warning should be observed.
CAUTION: REFER TO OPERATOR’S MANUAL - Refer to your operator’s
manual for additional information, such as important operating and
maintenance instructions.
SAFETY EARTHING TERMINAL - Indicates the primary safety ground.
LOAD ON/OFF - Press the button with this symbol to energise the output
receptacles (
receptacles (
indicator illuminates) or to de-energise the output
is off).
RJ-45 RECEPTACLE - This receptacle provides network interface
connections. Do not plug telephone or telecommunications equipment into this
receptacle.
This symbol indicates that you should not discard the UPS or the UPS
batteries in the trash. The UPS may contain sealed, lead-acid batteries.
Batteries must be recycled.
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TA B L E O F C O N T E N T S
1
2
Powerware 5115 -Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Inspecting the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Installing the UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
UPS Rear Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
3
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Turning the UPS On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Starting the UPS on Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Turning the UPS Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Standby Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
UPS Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Initiating the Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
4
5
Additional UPS Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Communication Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Network Transient Protector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
UPS Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
UPS and Battery Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Storing the UPS and Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Replacing Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Testing New Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Recycling the Used Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
6
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
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7
8
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Audible Alarms and UPS Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Silencing an Audible Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
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CHA P T E R 1
POWERWARE 5115 - INTRODUCTION
The Powerware 5115 uninterruptible power system (UPS) protects your sensitive
electronic equipment from power problems such as power failures, power sags, power
surges, brownouts, and line noise.
Power failure can occur when you least expect it and power quality can be erratic.
Power problems have the potential to corrupt critical data, destroy unsaved work
sessions and damage hardware - causing hours of lost productivity and expensive
repairs.
With the Powerware 5115, you can safely eliminate the effects of power disturbances
and guard the integrity of your equipment. The Powerware 5115’s flexibility to handle an
array of network devices makes it the perfect choice to protect your LANs, servers,
workstations and other electrical equipment.
Figure 1. Powerware 5115
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Powerware 5115 - Introduction
Because an integral part of power protection is power management software, the
Powerware 5115 comes fully equipped with a communication port, USB port, serial
cable and a CD containing both LanSafe III for networked systems and FailSafe III for
standalone systems.
Providing outstanding performance and reliability, the Powerware 5115’s unique benefits
include the following:
•
•
Advanced Battery Management (ABM ™) doubles battery service life, optimises
recharge time and provides advanced warning before the end of battery life.
Buck and Boost voltage regulation ensures consistent voltage to your load by
correcting voltage fluctuations.
•
•
•
Hot-swappable batteries simplify maintenance by allowing you to replace
batteries safely without powering down the critical load.
Network Transient Protector guards your modem, fax machine and other network
communications equipment from surges.
Start-on-battery capability allows you to power up the UPS even if utility power
is not available.
•
The Powerware 5115 is backed by worldwide agency approvals.
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CHA P T E R 2
INSTALLATION
This section explains
•
•
•
•
Equipment inspection
Safety precautions
UPS Installation
UPS rear panels
I n sp ect i n g t h e E q u i p men t
If the UPS has been damaged during shipment, contact your vendor immediately.
S af et y P recau t i o n s
Read the following precautions before you install the UPS.
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS.
This manual contains important instructions that you should follow during installation and
maintenance of the UPS and batteries. Please read all instructions before operating the
equipment and save this manual for future reference.
WARNING
•
•
This UPS contains its own energy source (batteries). The output receptacles
may carry live voltage even when the UPS is not connected to an AC supply.
Do not remove or unplug the input cord when the UPS is turned on. This
removes the safety ground from the UPS and the equipment connected to the
UPS.
•
•
To reduce the risk of fire or electric shock, install this UPS in a temperature and
humidity controlled, indoor environment, free of conductive contaminants.
o
Ambient temperature must not exceed 40 C. Do not operate near water or
excessive humidity (95% max).
To comply with international standards, the sum of earth leakage current from
the load connected to the UPS must not exceed 1.5 mA.
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Installation
I n stal l i n g t h e UP S
The following steps explain how to install the UPS. Figure 2 shows a typical installation
only. See “UPS Rear Panels” on page 6 for the rear panel of each model.
1.
If you are installing power management software, connect your computer
to the USB port of UPS communication port using the supplied
communication cable.
2.
Plug the power cord supplied into the input connector on the UPS rear
panel.
Figure 2. Typical UPS Installation
3.
Plug the UPS power cord into a power outlet.
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4.
5.
Plug the equipment to be protected into the UPS outlet sockets.
DO NOT protect laser printers with the UPS because of the
exceptionally high power requirements of the heating elements.
Start the UPS by pressing the
button as shown in Figure 2. The
indicator illuminates, indicating that power is available from the UPS
output receptacles.
The UPS conducts a self-test and enters Normal mode. If the alarm
beeps or a UPS alarm indicator stays on, see Table 8 on page 26.
The installation is complete. To learn how to operate the UPS, see
“Operation” on page 9.
NOTE The batteries charge to 90% capacity in approximately 3 hours.
However, it is recommended that the batteries charge for 6 to 24 hours after
installation or long-term storage.
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Installation
UP S Rear P an el s
This section shows the rear panels of the Powerware 5115 models.
USB Port
Network Transient
Protector
Communication Port
3 x 10A Australian
Output Receptacles
IEC 320 10A Input
Connector
Figure 3. 500VA Rear Panel
USB Port
Network Transient
Protector
Communication Port
Fan
3 x 10A Australian
Output Receptacles
IEC 320 10A
Input Connector
Figure 4. 750VA Rear Panel
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USB Port
Network Transient
Protector
Communication Port
Fan
3 x 10A Australian
Output Receptacles
IEC 320 10A
Input Connector
Figure 5. 1000VA Rear Panel
USB Port
Network Transient
Protector
Communication Port
Fan
3 x 10A Australian
Output Receptacles
IEC 320 10A Input
Connector
Figure 6. 1400VA Rear Panel
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CHA P T E R 3
OPERATION
This section describes
•
•
•
•
•
Turning the UPS on and off
Starting the UPS on battery
Standby mode
The UPS front panel and LEDs
Initiating the self-test
Tu rn i n g t h e UP S O n
To turn on the UPS, press the
button on the front panel (shown in Figure 7). After
the UPS is turned on, it conducts a self-test and enters Normal mode. The
illuminates indicating that power is available from the UPS output receptacles.
indicator
Starting the UPS on Battery
To turn on the UPS without using utility power, press and hold the
button for two
seconds. When the UPS starts on battery, it does not conduct a self-test to conserve
battery power.
NOTE The UPS does not auto-detect the input frequency when starting on battery; the
default is the last frequency used by the UPS.
Tu rn i n g t h e UP S O f f
To turn off the UPS, press the
button on the front panel and then unplug the UPS
from the power outlet. If you do not unplug the UPS, it remains in Standby mode.
Stan d b y M o d e
When the UPS is turned off and remains plugged into a power outlet, the UPS is in
Standby mode. The battery recharges when necessary and the indicator is off,
indicating that power is not available from the UPS output receptacles.
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Operation
UP S F ro n t P an el
The UPS front panel indicates the UPS status and also identifies potential power
problems. Figure 7 shows the UPS front panel indicators and controls
Figure 7. UPS Front Panel
If the alarm beeps or any alarm indicators are on, see Table 8 on page 26 to identify
and correct the problem
I n i t i at i n g t h e S el f - Test
Press and hold the
button for three seconds to initiate the self-test. If the UPS finds
a problem, an LED indicates where the problem is. For more information, see
“Troubleshooting” on page 26.
NOTE The batteries must be fully charged and the UPS must not be in Battery mode
to perform the self-test.
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CHA P T E R 4
ADDITIONAL UPS FEATURES
This section describes
•
•
•
Using the communication port
Using the USB Port
The Network Transient Protector
Co mmu n i cat i o n P o rt
To establish communication between the UPS and a computer, connect your computer
to the UPS communication port using the supplied communication cable.
When the communication cable is installed, power management software can exchange
data with the UPS. The software polls the UPS for detailed information on the status of
the power environment. If a power emergency occurs, the software initiates the saving
of all data and an orderly shutdown of the equipment
Figure 8. Communication Port
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Additional UPS Features
Table 1. Communication Port Pin Assignment
Pin
Number
1
Signal Name
Function
Direction from
the UPS
Out
Low Batt
Low Battery relay contact; 20 mA, 30 Vdc contact
rating
2
3
4
5
6
RxD
TxD
Transmit to external device
Out
In
Receive from external device
DTR
GND
DSR
PnP (Plug and Play) from external device (tied to Pin 6)
Signal common (tied to chassis)
To external device (tied to Pin 4)
In
-
Out
7
8
-
No Connection
-
AC Fail
AC Fail relay contact; 20 mA, 30 Vdc contact
rating
Out
9
Power Source
+V (8 to 24 Volts DC Power)
Out
US B P o rt
The UPS can communicate with a USB-compliant computer using LanSafe Power
Management Software (v5.0 or higher). To establish communication between the UPS
and a computer:
1.
Connect the USB cable to the USB port on the UPS rear panel.
Connect the other end of the USB cable to the USB port on your computer.
USB Port
Figure 9. USB Port
2.
Install the LanSafe software and USB drivers according to the instructions
provided with the Powerware Software Suite CD.
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Net w o rk Tran si en t P ro t ect o r
The Network Transient Protector, shown in Figure 10, is located on the rear panel and
has jacks labelled IN and OUT. This feature accommodates a single RJ-45 (10BaseT)
network connector.
Connect the input connector of the equipment you are protecting in the jack labelled IN.
Connect the output connector to the jack labelled OUT.
NOTE Do not connect or attempt to connect this connector to telephone circuits.
Figure 10 Network Transient Protector
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CHA P T E R 5
UPS MAINTENANCE
This section explains how to:
•
•
•
•
Care for the UPS and batteries
Replace the batteries
Test new batteries
Recycle used batteries
UP S an d Bat t ery Care
For the best preventive maintenance, keep the area around the UPS clean and dust-
free. If the atmosphere is very dusty, clean the outside of the system with a vacuum
cleaner.
For full battery life, keep the UPS at an ambient temperature of 25oC.
Storing the UPS and Batteries
If you store the UPS for a long period, recharge the battery every 6 months by plugging
the UPS into a power outlet. The batteries charge to 90% capacity in approximately 3
hours. However, it is recommended that the batteries charge for 24 hours after long-
term storage.
Check the battery recharge date on the shipping carton label. If the date has expired
and the batteries were never recharged, do not use the UPS. Contact your service
representative.
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UPS Maintenance
Rep l aci n g Bat t eri es
The hot-swappable battery feature allows you to replace the UPS batteries easily
without turning the UPS off or disconnecting the load.
If you prefer to remove input power to change the battery, press the
unplug the UPS.
button and then
Consider all warnings, cautions and notes before replacing batteries.
WARNING
•
Batteries can present a risk of electrical shock or burn from high short circuit
current. The following precautions should be observed: 1) Remove watches,
rings or other metal objects; 2) Use tools with insulated handles; 3) Do not lay
tools or metal parts on top of batteries.
•
•
•
ELECTRICAL ENERGY HAZARD. Do not attempt to alter any battery wiring or
connectors. Attempting to alter wiring can cause injury.
Replace batteries with the same number and type of batteries as originally
installed in the UPS.
DO NOT DISCONNECT the batteries while the UPS is in Battery mode.
CAUTION
Pull the battery out onto a flat, stable surface. The battery is unsupported when you pull
it out of the UPS.
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Use the following steps to replace the batteries:
Pull the top left corner forward and remove the front panel.
1.
2.
3.
Slide up and remove the metal battery cover.
500VA units. Disconnect the red battery cable and then disconnect the black
battery cable Pull the battery out onto a flat, stable surface.
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UPS Maintenance
4.
750-1400VA units. Disconnect the red battery cable and then pull the battery
out onto a flat, stable surface. Disconnect the black battery cable to the UPS
as shown.
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5.
6.
Replace the battery. See “Recycling the Used Battery” for proper disposal.
Connect the black battery cable to the new battery and then connect the red
battery cable.
7.
8.
Reinstall the battery.
Reinstall the metal battery cover and front panel.
Test i n g New Bat t eri es
NOTE: It is recommended that the batteries charge for 6 to 24 hours before testing.
Press and hold the
button for three seconds to initiate a self-test. The 15-second
test automatically distributes the load to the batteries and tests the battery’s
performance. While the test is in progress, the indicators cycle through and the alarm
sounds. When complete, the UPS returns to Normal mode as indicated by the
indicator.
If there is a problem with the battery, the alarm beeps, the
indicator illuminates and
the indicator flashes. Check the battery connections and be sure the battery is fully
charged. Call your service representative if the problem persists.
Recycl i n g t h e Used Bat t ery
Contact your local recycling or hazardous waste centre for information on proper
disposal of the used battery.
WARNING
•
•
Do not dispose of the battery or batteries in a fire. Batteries may explode. Proper
disposal of batteries is required. Refer to your local codes for disposal requirements.
Do not open or mutilate the battery or batteries. Released electrolyte is harmful to the
skin and eyes. It may be toxic.
CAUTION
Do not discard the UPS or the UPS batteries in the trash. This product contains sealed, lead-acid
batteries and must be disposed of properly. For more information, contact your local recycling or
hazardous waste centre.
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CHA P T E R 6
SPECIFICATIONS
This section provides the following specifications for the Powerware 5115 models:
•
•
•
•
Electrical input and output
Mass and dimensions
Environmental and safety
Battery
Table 2. Model List and Mechanical
UPS Models
PW5115 500A USB
PW5115 750A USB
PW5115 1000A USB
PW5115 1400A USB
500VA: 150 x 193 x 270 mm
750-1000VA: 150 x 193 x335 mm
1400VA: 150 x 193 x 390 mm
500VA: 7.8 kg
UPS Dimensions
(W x H x D)
UPS Mass
750VA: 12.4 kg
1000VA: 12.6 kg
1400VA: 16.8 kg
Table 3. Weights and Dimensions
Nominal Voltage
240V
Voltage Range
20% for nominal voltage at full load
45-65 Hz, 50/60 Hz auto-sensing
95%
Nominal Frequency
Efficiency (Normal mode)
Noise Filtering
Full-time EMI/RFI filtering
Resettable input overcurrent protector
10A, IEC-320 Input connector
Overcurrent Protection
Connections
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Specifications
Table 4. Electrical Output
Power Levels (rated at
nominal inputs)
500VA, 320W
750VA, 500W
1000VA, 670W
1400VA, 950W
Power Factor
500VA, 0.64
750-1400VA, 0.67
-10% to +6% of nominal voltage
240V +5%
Regulation (Normal mode)
Regulation (Battery mode)
Voltage Waveform
Sine wave
Overcurrent Protection
Output Receptacles
Inverter saturation current limited
3 x 10A, Australian
Table 5. Environmental and Safety
Operating Temperature
Up to 1,500 metres: 0oC to 40oC
Over 1,500 metres: 0oC to 350C
-15oC to 55oC
Transit/Storage Temperature
Relative Humidity
Operating Altitude
Audible Noise
5-95% noncondensing
Up to 3,000 metres above sea level
Less than 45 dBA typical
AS/NZS 61000.4.5 1999 Level 3
EN 50091-1-1 and IEC 60950
AS62040.2.2001
Surge Suppression
Safety Conformance
EMC (Class B)
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Table 6. Battery
Configuration
500VA: (1) 12V, 9 Ah internal battery
750VA: (2) 12V, 7 or 7.2 Ah internal batteries
1000VA: (2) 12V, 9 Ah internal batteries
1400VA: (3) 12V, 9 Ah internal batteries
500VA: 12 Vdc
Voltage
750-1000VA: 24 Vdc
1400VA: 36 Vdc
Type
Sealed, maintenance free, valve regulated, lead acid
Advanced charging for faster recovery; less than 3 hours to
90% usable capacity at nominal line and no supplementary
power supply load
Charging
Monitoring
Advanced monitoring for earlier failure detection and warning
Table 7. Battery Run Times (in Minutes)
UPS Models by VA Ratings
Load (VA)
200
Watts
128
192
320
402
503
603
670
804
938
500
750
38
27
14
9
1000
41
28
15
10
8
1400
58
41
28
19
14
10
8
17
11
5
-
300
500
600
750
-
6
900
-
-
6
1000
1200
1400
-
-
5
-
-
-
6
-
-
-
5
NOTE Battery times are approximate and may vary depending on the load configuration and battery charge.
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CHA P T E R 7
TROUBLESHOOTING
If you have a question or problem, the troubleshooting table may help (See Table 8). If
you need assistance, phone Powerware Service or your local Powerware office. Please
have the model number and serial number (located on the rear of the unit) available.
If the unit must be returned, Powerware will give you a Return Authorisation (RA)
number. Phone Powerware National Service & Repair Centre on 1300 303 059 for an
RA number before returning the unit for any reason.
This section explains:
•
•
•
UPS alarms and conditions
How to silence an alarm
Service and Support
Au d i b l e Al arms an d UP S Co n d i t i o n s
The UPS has an audible alarm feature to alert you of potential power problems. When
the alarm is activated, the UPS beeps in different intervals according to a particular
condition. Use Table 8 to determine and resolve the UPS alarms and conditions.
Silencing an Audible Alarm
To silence the alarm for an existing fault, press the
button. If UPS status changes,
the alarm beeps, overriding the previous alarm silencing. The alarm does not silence if
there is a UPS fault, low battery condition, or if the battery needs to be replaced.
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Troubleshooting
Indicator Legend
Lit
Flashing
Table 8. Troubleshooting Guide
Alarm or Condition
Possible Cause
Action
The
indicator is not on,. The power cord is not
Check the power cord connections.
the UPS does not start
connected correctly.
The wall outlet is faulty.
Have a qualified electrician test and repair the
outlet.
The UPS operates in Battery The input overcurrent
Save your work and turn off your equipment. Turn off
the UPS. Reduce the load, then press the input
overcurrent protector on the UPS rear panel.
mode only, even though
protector is open
normal utility power is present
UPS does not provide the
expected backup time.
The batteries may be fully
Plug the UPS into a power outlet for 24 hours to
discharged because of:
• long-term storage
• frequent power outages
• end of battery life
charge the battery. Press the
button, if the alarm
beeps, see “Replacing the Batteries” on page 16 to
replace the battery.
During extended power outages, turn off the UPS after
saving your work and shutting down your computer to
conserve battery charge
Normal operation.
None. The UPS in operating in Normal mode and
automatically provides consistent voltage with the
Buck and Boost feature.
Utility power failure.
The UPS is powering your equipment with its internal
battery. If this is an extended power outage, save your
work and turn off your equipment to conserve battery
power.
1 beep every 4 seconds
1 beep every 2 seconds
The battery is running low.
2 minutes or less of battery power remains (depending
on load configuration and battery charge).
Prepare for a shutdown.Save your work and turn off
your equipment. The alarm cannot be silenced.
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Table 8. Troubleshooting Guide (continued)
Alarm or Condition
Possible Cause
Action
1 beep
every 2
seconds
The UPS is running on
battery power because the
input voltage is too high or
too low.
Correct the input voltage, if possible. The UPS
continues to operate on battery until the condition is
corrected or the battery is completely discharged.
If the condition persists, the input voltage in your area
may differ from the UPS nominal.
1 beep per
second
Power requirements exceed
UPS capacity (overload is
greater than 120%) or the
load is defective.
The UPS will automatically shut down in 3 minutes.
Save your work immediately and turn off your
equipment. Turn off the UPS.
Remove some of the equipment from your UPS. You.
may need to obtain a larger capacity UPS.
1 beep per
second
The UPS is on battery and
the power requirements
exceed UPS capacity
(overload is greater than
120%) or the load is
defective.
Shutdown is imminent (30 seconds). Save your work
and turn off your equipment. Turn off the UPS.
Remove some of the equipment from the UPS. You
may need to obtain a larger capacity UPS.
Continuous
beep
Battery test failed.
Check the battery connections and be sure the
battery is fully charged.
If the
indicator still flashes, see “UPS
Maintenance” on page 15 to replace the battery. Call
your service representative if the problem persists
Continuous
beep
UPS internal temperature is
too high.
Shutdown is imminent. Save your work and turn off
your equipment. Turn off the UPS.
Clear vents and remove any heat sources. Wait at
least 5 minutes and restart the UPS. If the condition
persists, contact your service representative.
Continuous
beep
UPS fan fault (750-1400VA
models only)
Save your work and turn off your equipment. Turn off
the UPS. Contact your service representative.
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Troubleshooting
Table 8. Troubleshooting Guide (continued)
Alarm or Condition
Possible Cause
Action
3 beeps
every 10
Failed attempt to start the
UPS on battery.
Plug the UPS into a power outlet for 24 hours to
charge the battery. After charging the battery, press
seconds
and hold the
button for 3 seconds.
Then check the
indicator. If the
still
flashes, see “UPS Maintenance” on page 15 to
replace the battery.
Continuous
beep
The output wave is
abnormal while the UPS is
on battery.
Shutdown is imminent. Save your work and turn off
your equipment. Turn off the UPS. Contact your
service representative.
Continuous
beep
The output voltage is below
or above the limit while the
UPS is on battery.
Save your work and turn off your equipment. Turn off
the UPS. Contact your service representative.
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Service and Support
If you have a question or problem, Table 8, Troubleshooting Guide, may help. If you need more
help, please have your UPS model number and serial number (on the back label) nearby,
and call the Powerware National Service and Repair Centre . . . . . . .1300 303 059
Powerware’ service technicians have in-depth knowledge of the UPS and power problems.
Powerware may tell you the UPS must be returned. If this happens, we will give you a Return
Authorisation (RA) number. When you return a Powerware 5115 to the factory for any
reason, please use the original packing material in which your unit was shipped to you.
You may be responsible for repair charges for damaged units which are not packed in
Powerware packing material. If you have discarded the original packing material, please call
the nearest Powerware office so that we can ship new packing material to you. If you have any
questions, please feel free to call or fax the nearest Powerware office. Please do not return your
Powerware 5115 without calling Powerware first. Powerware will advise you where to ship your
Powerware 5115.
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CHA P T E R 8
WARRANTY INFORMATION
This Warranty is subject to Eaton Power Quality Pty Ltd (EPQ) standard Conditions of Sale which
govern all sales of products by Eaton Power Quality Pty Ltd.
1. EPQ products, in general, are warranted against failure due to faulty materials and/or
workmanship for a period of two years from despatch date (ex EPQ store) as per invoice.
Ferroresonant and 95 Series Power Conditioners and Dry Type Transformers have an
extended warranty - 5 years from date of despatch.
2. If, within the applicable Warranty period, any EPQ product does not meet the warranty
specified above, and the product was installed and operated in accordance with Australian
standards and EPQ standard installation procedures, EPQ shall thereupon correct any
defects due to faulty materials and/or workmanship.
3. Any modifications made to the product other than those made by EPQ or its authorised
representative may cause the Warranty to be void.
4. For units up to 3kVA that are installed as a portable device, the Warranty covers repair or
replacement of defective parts at the factory, or other service locations as nominated by EPQ,
provided the unit has been returned by the user packed adequately to prevent shipping
damage, and approval has been obtained from EPQ before shipment. All costs associated
with the return of the product to EPQ are at the customer’s expense.
For hardwired products 3kVA and above, the Warranty covers on site repair (Metropolitan
area, Capital Cities only) during normal working hours, by EPQ technicians or appointed
agents. For units installed in remote locations, EPQ may, at its discretion, request the
equipment to be recovered and returned to the factory or other nominated service locations.
In this case, it is the customer’s responsibility to pack the equipment adequately to prevent
shipping damages and pay freight charges to the location nominated by EPQ. Approval to
return goods must be obtained from EPQ before the goods are despatched.
5. Units returned for in-warranty repairs, which are found not to be defective, will be subject to
an inspection and handling charge, plus transportation charges.
6. High grade batteries, designated for Uninterruptible Power Supply (UPS) applications, are
supplied by EPQ for use with Powerware UPS equipment. These batteries have a finite life
expectancy depending on a number of variables, including rate of discharge, depth of
discharge, operating temperature, etc.
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Warranty Information
7. Providing that the batteries are used within the limits as set out in the battery manufacturer’s
warranty statement and are provided as an integral part of new equipment, they are
guaranteed for two years, from despatch date as per invoice. A copy of this warranty
statement is available on request. Batteries provided as spare parts or replacements have a
one year warranty. Other optional warranty terms for batteries are available on request.
8. EPQ reserves the right to charge for replacement batteries if within the one year guarantee
period replacement batteries are necessary as a result of misuse or misapplication by the
purchaser or end user.
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within 30 days and receive the
Ten-Year Pro-Rated Warranty and $50,000 Load Protection Guarantee
Absolutely FREE!
Disclaimers
The warranties and guaranties below, together with Powerware's Two-Year Limited Warranty, are exclusive
and in lieu of all other express and implied warranties whatsoever, including but not limited to implied war-
ranties of merchantability and fitness for particular purpose.
Powerware shall not be subject to any disclaims: 1) Any other obligations or liabilities arising out of breach
of contract or of warranty, 2) Any obligations whatsoever arising from tort claims (including negligence and
strict liability) or arising under other theories of law with respect to products sold by Powerware, or any
undertakings, acts or omissions relating thereto, and 3) All consequential, incidental, and contingent dam-
ages whatsoever.
Extended Ten-Year Pro-Rated Warranty and Computer/Load Protection Guarantee
Applies only to original purchasers for end use in Australia & New Zealand who
file the
Warranty Registration Card on line within 30 days of purchase.
In addition to its standard Two-Year Limited Warranty and $50,000 Computer/Load Protection Guarantee
below, Powerware further warrants its UPS will have a service life of ten years from the date of shipment
from Powerware's factory when used in accordance with the storage, handling, installation, operation, and
maintenance procedures prescribed in the following section of this warranty and in the Operator's Manual.
"Service life" means the UPS' ability to deliver at least 80% of it original rated backup time.
If Powerware finds that any UPS has not provided the ten-year warranted service life, Powerware will, as
its sole obligation and the user's sole remedy for breach of this warranty, repair or replace the unit, at its
option, F.O.B. Powerware Corporation's factory, for a charge pro-rated on the following basis. The user will
be allowed a credit against the list price of equivalent equipment at the time of return to Powerware, in pro-
portion to the percentage of the warranted service life remaining at the time of return to Powerware
Corporation. (In calculating the available credit, the remaining warranted service life will be rounded up or
down to the nearest whole year.) The user will be responsible to pay the balance of the list price of equiva-
lent equipment; and Powerware reserves the right to require payment prior to delivery of the repaired or
replacement equipment.
Powerware's complete warranty responsibilities are therefore summarised as follows:
Years 1-2
-
-
Unit Repaired or Replaced Free of Charge
Credit ($) = Current List Price
Years 3-10
X
Years of Unexpired Life
10 Years of Warranted Life
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Warranty Information
Required Operating Conditions and Extended Ten-Year Pro-Rated Warranty Exclusions
1. If you plan to store the UPS or battery cabinets prior to use, store them in a cool, dry environment.
Storage temperature should not exceed 95°F (35°C) in order to preserve battery life. For longer term
storage, energise the UPS and battery cabinet for approximately 8 hours every 90 days in order to
maintain battery charge. Whenever the units are not energised, verify that the circuit breaker on all
battery cabinets is returned to the OFF (O) position.
2. Average annual temperature at equipment site shall not exceed 77°F (25°C).
3. The above warranty does not apply to units with broken or damaged enclosures, input cables or out
put receptacles, or to units that have been frozen or damaged due to neglect, accident, or abuse such
as fire, flooding, explosives, or exposure to weather conditions.
4. The above warranty also does not apply to units that have been improperly installed, altered, or
tampered with in any way, or if the equipment was not used under normal operating conditions and in
accordance with labels and instructions.
Extended Ten-Year Pro-Rated Warranty Claims Procedure
Powerware will not accept any product for return, credit, or exchange unless expressly authorised by
Powerware in writing and delivered to F.O.B. Powerware's factory. Nor will Powerware be responsible for
any charges for testing, checking, removal, or installation of a warranted UPS or component part of a UPS.
All defective UPS units and parts, when returned and replaced, become the property of Powerware.
This warranty applies only to the original end user of the equipment and is nontransferable.
$50,000 Computer/Load Protection Guarantee
For the lifetime of the original purchaser who has filed the Warranty Registration, Powerware promises to
repair or replace (at Powerware's option) equipment (valued up to $50,000) that is damaged by an AC
power line surge, spike, or other transient when properly connected to Powerware's UPS (reimbursement
for or restoration of data loss excluded). This guarantee applies only in all of the following circumstances:
1. The UPS is plugged in to properly grounded and wired outlets using no extension cords, adaptors,
other ground wires, or other electrical connections.
2. The installation of the UPS complies with all applicable electrical and safety codes described by the
AS/NZ Standards.
3. The UPS was used under normal operating conditions and in accordance with all labels and
instructions.
4. The UPS was not damaged by accident (other than AC power line transient), misuse, or abuse.
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P ower war e A us t r alia/ New Z ealand O ff ic es
Head Office - Sydney
Eaton Power Quality Pty Ltd ABN 82 054 056 709
119-127 Wicks Road
North Ryde NSW 2113
Phone: 61-2-9878 5000
Fax: 61-2-9887 2186
National Service and Repair Centre
1300 303 059
Web Site:
Customer Service Offices
Adelaide
Brisbane
PO Box 481, Marlestone Business Centre
SA 5033
Phone: 08-8347-3622
Fax: 08-8445-6328
Unit 4, 11 Donkin Street
West End QLD 4101
Phone: 07-3891-1211
Fax: 07-3891-2492
Melbourne
Perth
13 Healey Road
23 Geddes Street
Balcatta WA 6021
Phone: 08-9240-2412
Fax: 08-9240-5644
Dandenong VIC 3175
Phone: 03-9797-9097
Fax: 03-9794-9150
Sydney
Auckland
119-127 Wicks Road
North Ryde NSW 2113
Phone: 02-9878-5000
Fax: 02-9887-2186
PO Box 39-572
Howick 1705
Auckland New Zealand
Phone: 09-535 3084
Fax: 09-535 3083
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You have purchased a UPS that will provide you with many years of service, protecting your equipment
from surges, sags, and blackouts. This product incorporates the highest quality standards in engineering,
manufacturing and testing, and carries a 2 year warranty against defects in material and workmanship.
This product is backed by over 60 years of pride and integrity. We are sure you will agree, there is no
substitute for a Powerware product.
Did you know that Powerware also makes:
•
•
•
•
•
•
•
•
•
•
•
Single Phase UPS systems up to 15kVA
Three Phase UPS systems to 700kVA
Parallel Three Phase UPS Systems to 1MVA
Plug in Power Conditioners to 3kVA
Hardwired Single Phase Power Conditioners to 22.5kVA
Constant Voltage Transformers to 7.5kVA
AC/DC switching and linear Power Supplies
CVDC Constant Voltage Ferroresonant Power Supplies
Low Voltage General Purpose Transformers
Industrial Control Transformers
Telecommunications DC Systems
Powerware products are available through an extensive distribution network. These distributors offer
literature, technical assistance, and a wide array of off-the-shelf products for the fastest possible delivery.
In addition, Powerware field sales offices are conveniently located to provide prompt attention to customer
needs. Call Powerware direct to find the location of your closest authorised distributor.
Powerware: Worldwide Manufacturers of Power Protection, Conversion and Transformation
Products
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