Global Management System
User Guide
Download from Www.Somanuals.com. All Manuals Search And Download.
Table of Contents
What’s New..................................................................................................................2
System Requirements................................................................................................3
Before you Begin........................................................................................................5
Endpoint setup.......................................................................................................6
Installation Instructions..............................................................................................8
Installing Global Management System...................................................................8
Overview..............................................................................................................13
Installation and Configuration Tips.........................................................................17
Logging on.................................................................................................................20
Product Overview......................................................................................................22
Feature summary.................................................................................................22
System Management Console.................................................................................26
Modifying the System List........................................................................................30
Other System Management Functions ...................................................................35
System Information Window....................................................................................38
Global Directory Console.........................................................................................40
Modifying the Address Book....................................................................................42
New Address Books.............................................................................................42
Modifying Addresses in the Global Directory.........................................................43
New Addresses....................................................................................................44
New Addresses....................................................................................................45
Editing Addresses................................................................................................47
Deleting an Address.............................................................................................49
Importing and Exporting the Global Directory.......................................................50
Global Directory Configuration................................................................................51
Global Directory Password...................................................................................52
Adding LDAP and ILS Support.............................................................................53
LDAP....................................................................................................................54
ILS........................................................................................................................57
iPower Configuration for the Global Directory.......................................................60
ViaVideo Configuration for the Global Directory....................................................61
V-Series Configuration for the Global Directory....................................................62
Global Management System User’s Guide
iii
Download from Www.Somanuals.com. All Manuals Search And Download.
Table of Contents
Software Update Console.........................................................................................64
Software Update Configuration...............................................................................71
5. Provisioning
Provisioning Console...............................................................................................73
ManagingEndpointAccounts...................................................................................84
Account Configuration.............................................................................................85
7. Reports
Call Detail Record......................................................................................................87
Video Network Status Report....................................................................................94
System Configuration Overview..............................................................................97
Group Administration...............................................................................................98
User Administration................................................................................................101
Server Preferences..................................................................................................103
Remote Alert Notification.......................................................................................107
Global Management System User’s Guide
iv
Download from Www.Somanuals.com. All Manuals Search And Download.
Table of Contents
System Information Window - ViaVideo.............................................................129
System Information Window - VTX 1000.............................................................141
Troubleshooting..........................................................................................205
Global Management System User’s Guide
v
Download from Www.Somanuals.com. All Manuals Search And Download.
1
Getting Started
Welcome to Polycom® Global Management System™, a client/server software tool designed
to enable and support centralized management of your enterprise-wide video communications
network.
Global Management System can:
•
•
Manage and update a network of Polycom endpoints from your local desktop and
minimize time spent maintaining video conferencing infrastructure.
Obtain a global view of Polycom video endpoints connected to your network.
Perform remote software management for SoundStation VTX 1000.
•
•
Proactively and remotely identify when network errors and problems with ISDN lines or IP
connections occur.
About this Guide
The Global Management System User Guide provides detailed information about the product
and how to operate it. This manual is designed to be used as a reference tool for Polycom video
communications network management.
About the Online Help
An Online Help system has been integrated with Global Management System. The Help contains
the same information in the User Guide but offers immediate access when running Global
Management System.
Conventions used
NOTE: Points out that the features and functionality or instructions noted are crucial.
Bold Text: Indicates that these are command buttons or terms emphasizing a function
in Global Management System.
AAA > BBB > CCC: Represents a menu or selection tree.
“Items encased by quotes” are referring to when the user highlights an on-screen item
with the mouse.
Global Management System User’s Guide
Chapter 1
Getting Started
1
Download from Www.Somanuals.com. All Manuals Search And Download.
What’s New
What’s New?
•
•
•
Full support for VSX3000 and V500
Support for VTX 1000 conference phones
VSX Group as the device type has been changed to V-Series. This new device type also
includes VSX3000 and V500.
Global Management System User’s Guide
Chapter 1
Getting Started
2
Download from Www.Somanuals.com. All Manuals Search And Download.
System Requirements
Server Requirements
•
•
•
•
650MHz Intel® Pentium® III or compatible
128MB RAM (256MB recommended for Windows® 2000 Server)
At least 300MB free hard-drive space
One of the following:
Windows 2003 Server
Windows 2000 Server or Advanced Server with Service Pack 3
Microsoft Internet Information Services 4.0
Microsoft Active Directory (if using the LDAP directory services option)
Internet Explorer 6.0 or higher with Service Pack 1
•
•
•
Client Console Requirements
Client machines running the Global Management System browser interface must meet the follow-
ing requirements:
•
•
One of the following:
Windows XP
Windows 2000 (Professional or Server)
Windows 98
Windows NT 4.0 (Workstation or Server)
Internet Explorer 5.0 or higher (IE 6.0 is recommended)
Global Management System User’s Guide
Chapter 1
Getting Started
3
Download from Www.Somanuals.com. All Manuals Search And Download.
System Requirements
Endpoint Software Requirements
V-Series Software
•
All software versions are supported
ViaVideo Software
•
ViaVideo 5.0 or greater
iPower Software
•
iPower 5.0 or greater
PathNavigator
•
MGC
•
PathNavigator 1.0 or greater
MGC version 5.0 or greater
WebCommander
•
WebCommander 4.0 or greater
VTX 1000
•
VTX Software Release 1.30 or greater
Global Management System User’s Guide
Chapter 1
Getting Started
4
Download from Www.Somanuals.com. All Manuals Search And Download.
Before You Begin
Steps to Deploying Global Management System
1. Activate your license. This can be accomplished on the Product Activation page,
http://extranet.polycom.com. For more information, refer to the Licensing section in this
User Guide. This step must be done prior to Product Activation because the serial number
of the product is established at this step.
2. Register your product. Product registration associates you as the user of the product, this
is a separate step from Product Activation.
3. Install Global Management System.
This may include installing MSDE, the Polycom Datastore and this version of Global
Management System.
4. Make sure that your endpoints are ready and connected to your local area network. For
more information, refer to Endpoint setup on the next page.
5. Log into Global Management System by navigating to http://server IP address/pwx/
admin.asp.
6. Search the network for the video endpoints by selecting the appropriate IP address range.
For more information, refer to this section in the System Management section of this User
Guide.
7. Register the endpoints to the Global Directory. This can easily be accomplished by
setting up a profile in Provisioning and sending the Global Directory information to all of
the managed endpoints. Refer to the Global Directory and Provisioning sections of this
User Guide for more information.
Global Management System User’s Guide
Chapter 1
Getting Started
5
Download from Www.Somanuals.com. All Manuals Search And Download.
Before You Begin
Endpoint setup
V-Series
Make sure the unit is connected to the LAN and is turned on. V-Series will auto detect LAN prop-
erties and provide guidance in setting up this feature.
ViewStation Support
For Global Management System to fully support management and monitoring of the ViewStation,
You will need to:
•
•
Connect ViewStations to the LAN
Install Global Management System software on a computer that meets the minimum
system requirements
•
Update the ViewStations software to at least version 6.0
You must update ViewStations software to at least Version 6.0, otherwise, Global Management
System cannot provide the system status information for ViewStations that are not yet updated.
For instructions on connecting your ViewStations to your LAN please refer to page 114.
ViaVideo Support
Install the latest ViaVideo software version. Updating the ViaVideo software cannot be done
through Global Management System Software Update feature. This must be done manually from
each PC unit.
Make sure the PC is connected to the LAN.
For iPower Support:
Install the latest iPower software version. Updating the iPower software cannot be done through
the Global Management System Software Update feature. This must be done manually for each
iPower unit. Please refer to page 115 for instructions on enabling Global Management System
support on iPower.
For SoundStation VTX 1000 Support:
•
Upgrade SoundStation VTX 1000 Software to release 1.30 or later.
NOTE
If a SoundStation VTX 1000 has code that is down-rev to version 1.30 (1.29 or earlier), the
phone must be manually updated to version 1.30 through the SoundStation VTX 1000 user
interface (see Administrator’s Guide) before the Global Management System can provide
remote software support.
Global Management System User’s Guide
Chapter 1
Getting Started
6
Download from Www.Somanuals.com. All Manuals Search And Download.
Before You Begin
•
Install at least 1 Rapidport multi-port modem on the Global Management System Server.
Upon installation of the modem with the installation CD provided, be sure that the very
latest modem drivers are installed by downloaded them from -
http://www.ionetworks.com/support/epdrivers.jsp#E2K
•
Install the software on a computer that meets the minimum system requirements ;
SoundStation VTX 1000 support is provided in Global Management System software
releases 6.10 and later.
Global Management System User’s Guide
Chapter 1
Getting Started
7
Download from Www.Somanuals.com. All Manuals Search And Download.
Installation Instructions
Installing Global Management System
The software must be installed on a unit which will serve as the server. To install and uninstall
this program, you must have administrative privileges for the server onto which Global Manage-
ment System will be installed.
Guidelines for Installation
For both the download version and the CD version, click on “setup.exe” and follow the onscreen
instructions found in the Polycom Installer.
The Polycom Installer can test your system for compatibility with your Polycom software, and
will automatically install any supporting software needed once installation begins (note that the
Polycom Installer cannot perform major system updates, such as updating Windows Service
Packs or Internet Explorer). It also provides easy access to the Release Notes.
Figure 1.1 Polycom Installer > Home Page
The main window has the following buttons:
Button Name
Description
View Installation
Instructions
Displays more detailed installation instructions.
View Release Notes
Displays the Release Notes (requires Adobe Acrobat
Reader).
Test for Minimum
Requirements
Performs tests to determine if your system meets
the minimum software requirements to install Global
Management System.
Setup GMS
Next
Begins installation. This performs all the pre-installation
tests before launching the GMS setup utility.
Functions identically to the “Install Global Management
System” button.
Cancel
Exits the Polycom Installer.
Global Management System User’s Guide
Chapter 1
Getting Started
8
Download from Www.Somanuals.com. All Manuals Search And Download.
Installation Instructions
Installing the Polycom Datastore
The Polycom Datastore is a data repository for Global Management System. The Polycom
Datastore also requires MSDE as its database program. If an older version of MSDE is not
installed or found on this machine, Global Management System will prompt to install the
supported version located on the install CD.
Figure 1.2 Polycom Installer > MSDE Prompt
You can choose what directory you install MSDE into by browsing into the appropriate directory
when that dialog prompt appears. If a reboot is required, the Polycom Installer will automatically
be relaunched after the server reboots.
After the initial installation requirements have been met, the Global Management System
installer will inform the user that Polycom Datastore is about to be installed. Follow the onscreen
instructions which will guide you through the Polycom Datastore installation.
MSDE Login
Global Management System will detect and prompt for a username and password to the MSDE
database. If the login information is not known, Global Management System will not install. Enter
the login information for MSDE, the default username is “sa” and the password is “mypass”.
TCP port
The Polycom Datastore TCP port is the port used for communications between the Polycom
Datastore and Global Management System. The port number should not have conflicts with
other applications using that port. The default port is 9090.
Global Management System User’s Guide
Chapter 1
Getting Started
9
Download from Www.Somanuals.com. All Manuals Search And Download.
Installation Instructions
You may specify a different port if the default port is already in use by another application. If you
are certain the selected port is free and yet the Port Test continues to fail, you may force the
Polycom Datastore to sue the selected port by clicking “Force Selection of TCP Port”. Be aware
that this may cause Global Management System or some other server application to function
abnormally.
Figure 1.3 Installation > MSDE Login
Licensing
The installation will require a serial number and a key code. The key code is the activation
number for this version of Global Management System. You can obtain a key code by
registering your license information at http://extranet.polycom.com and going to Product
Activation.
Figure 1.4 Installation > License Verification
Global Management System User’s Guide
Chapter 1
Getting Started
10
Download from Www.Somanuals.com. All Manuals Search And Download.
Installation Instructions
Installing Global Management System
You will be asked to respond to the following.
A. Accept End User License Agreement.
B. Enter Manager URL.
C. Choose Default Web Page
Manager URL
The Manager URL is what the ViewStations use to communicate with Global Management
System. In cases where the system has multiple IP addresses, this allows the selection of one
particular address for use with Global Management System. In most cases except for systems
with multiple IP addresses, the default shown should work.
In some applications, it is preferable to use a host name instead of an IP address. If this is the
case, enter the fully qualified domain name for the Manager URL For example, if your Global
Management System server host name is “GMSMain” and the domain name is “companyA.com”,
then “GMSMain.companyA.com” should be entered as the Manager URL for the installation.
Figure 1.5 Installation > Management URL
Default Web Page
If “Yes” is selected, setup will overwrite the default web page with a web page that points to the
Global Management System. When uninstalling, the original default web page will be restored.
If ‘no’ is selected, the original default web page is preserved but users connecting to the Global
Management System server will need to type in the complete web address. (E.g. by default, http:
//SystemIP/pwx/admin.asp, where SystemIP is the IP address or URL of the Global Management
System server).
Global Management System User’s Guide
Chapter 1
Getting Started
11
Download from Www.Somanuals.com. All Manuals Search And Download.
Installation Instructions
Figure 1.6 Installation > Default Web Page
Installation Type
Standard installation will install Global Management System on the default drive using the
following directory drive:”\Program files\[Polycom folder]”. Custom installation enables you to
choose a different drive or directory to install the program files to.
Upgrading from a previous version
Click on setup.exe and follow the onscreen instructions.
Licensing
Enter the key code provided to you in the email notification sent from Polycom regarding the
Global Management System release. If your email is inaccessible, you can look up your key
code information by going to Product Activation. If there is no information available, please
contact Technical Support.
Global Management System User’s Guide
Chapter 1
Getting Started
12
Download from Www.Somanuals.com. All Manuals Search And Download.
Licensing Information
Overview
Global Management System Licenses are based on the number of subscribed endpoints. Global
Management System is a software application that enables the user to enter as many license
keys needed to manage endpoints within a video communications network. Each of these
license keys will correspond to one of the following predefined license packs enabling ‘n’ number
of devices: 1, 5, 25, 100, 500, or 3000 seats. These license packs will combine to form the
number of endpoints that can register with Global Management System.
Adding more Licenses
In order to increase the number of licenses that are currently supported, the user will have to
purchase a new license pack of 1, 5, 25, 100, 500 or 3000. This new license key can be added to
the current installation of Global Management System to increase the seat count appropriately.
Demo version
A fully functional demo version of Global Management System is only available for evaluation
purposes. Each demo version allows for 3 endpoints to be managed for 90 days. Each demo
must also have an demo code entered into Global Management System to be operable. To
obtain an demo code, please go to this website: http://extranet.polycom.com and go to the
Global Management System downloads area.
The 3-user demo version is not a registered license and cannot be coupled with registered
license keys. For example, if a 5-Pack license key was purchased, it cannot be coupled with the
3-user demo to generate 8 registered licenses.
Global Management System User’s Guide
Chapter 1
Getting Started
13
Download from Www.Somanuals.com. All Manuals Search And Download.
Licensing Information
Product Activation
Proper licensing is necessary to operate Global Management System. In order to activate Global
Management System, all license numbers must be activated and converted into a key code.
First time Installation
1. Launch a web browser and go to this URL, http://extranet.polycom.com and go to Product
Activation.
Figure 1.7 Polycom Resource Center > Product Activation page
2. Enter the license number in the “License Number field” on the label of the packaging. A
“First Time Installation” check box will appear. When checked, the serial number will auto-
populate in the “Serial Number” Field if this is the first time registration.
3. Click Generate and copy as it appears the key code for installation. Record the serial
number and key code for future use.
** If additional licenses are required, install Global Management System first with the
key code that was generated when the serial number was established. Then, follow the
instructions for Adding additional license seats.
Adding additional license seats
Adding License seats key codes will be referred to as Configurator keys in the historical key code
data in the Polycom Resource center Product Activation page. Configurator key codes cannot
be used to install Global Management System.
To add license seats, enter each license number and the serial number of the application into
the appropriate fields in the Product Activation page in the Polycom Resource center, this can be
found on the Configuration > License Authentication page of the Global Management System.
Global Management System User’s Guide
Chapter 1
Getting Started
14
Download from Www.Somanuals.com. All Manuals Search And Download.
Licensing Information
Click Generate after entering each license number. When applying the configurator key codes
into Global Management system, use the last key code generated because this will contain the
cumulative number of seats for this serial number.
Applying the key code in Global Management System
When adding additional licenses and no installation is involved, the key code can be applied
by logging into Global Management System and navigating to the Configuration > License
Authentication screen.
Upon entering the key, the information for the license capacity should reflect the actual number
of seats registered.
Figure 1.8 Configuration > License Authentication
Global Management System User’s Guide
Chapter 1
Getting Started
15
Download from Www.Somanuals.com. All Manuals Search And Download.
Licensing Information
Premier Service
Global Management System comes with an initial 90-day warranty entitling the customer to
maintenance support including software updates (bug fixes), as well as software upgrade (new
feature) releases. Bug Fixes may come in the form of a new revision of software or just a patch
release. Once the initial 90-day period is over, if the customer wishes to continue to receive
support, updates and new product releases, purchasing a maintenance contract is the most
economical solution. Customers should contact their Polycom Reseller or a Polycom Sales
representative for details.
Receiving Key Codes
If your installation is under maintenance, when there is a new release you will receive a
notification that contains the key code that will enable you to upgrade to the corresponding
release of Global Management System.
Global Management System User’s Guide
Chapter 1
Getting Started
16
Download from Www.Somanuals.com. All Manuals Search And Download.
Installation and Configuration Tips
Introduction
In order to achieve maximum performance and proper operation of Global Management System,
the server upon which it is installed must be configured correctly. The following guidelines aids
in configuring a Windows 2000 or 2003 server that can provide the best performance and avoid
compatibility or operational problems.
Hardware
The hardware platform hosts the server operating system and the Global Management System
must meet the minimum requirements specified in the User’s Manual, page 3. The system must
have a minimum of 128 megabytes of RAM, a Pentium III processor running at 650 MHz or
higher and at least 300 megabytes of free hard-drive space.
TIP: Make sure your server is up to the task
For best performance (and for supporting ViewStation networks of 50 systems or more), 256
megabytes of RAM or more is required for optimal performance. A processor running at 1 GHz
or greater is strongly recommended for best server response.
Operating System
Windows 2000 Server and Windows server 2003 are required to support Global Management
System. Global Management System is a server-based application and will not run on desktop
operating systems such as Windows 2000 Professional or Windows XP.
Server Configuration
Global Management System can be installed on a server that is part of an NT domain or as
a standalone server.
Network Configuration: Single Static IP Address
Configuring the server with a static IP address is highly recommended. If the server is configured
to obtain an IP address automatically, the IP address issued to it by the DHCP server will not
remain the same over a long period of time. If the IP address changes, endpoints configured to
send status updates will not be informed of the change.
Network Configuration: Dynamic Address
If your server uses DHCP and its address is likely to change, use a host name as opposed to
using IP addresses for the Manager URL. Enter the fully qualified domain name (i.e., host name
+ domain name) when the Manager URL is requested during the installation process.
TIP: Assign a domain-name to your server
Although not necessary, it is recommended that the server be configured with a domain-name
that is resolvable through DNS. Contact your IT department to have a domain-name assigned
to your server. When setting up Global Management System, specify this domain name as the
address that ViewStations will use to send status updates to.
Global Management System User’s Guide
Chapter 1
Getting Started
17
Download from Www.Somanuals.com. All Manuals Search And Download.
Installation and Configuration Tips
The server should not be configured with multiple IP addresses. If the machine is dedicated
to hosting Global Management System as is recommended, a single IP address is adequate.
Having multiple IP addresses will complicate the Global Management System configuration
process.
Service Pack Installation: Windows 2000 Service Pack 3
If you are running Windows 2000 Server, Windows 2000 SP3 is required. This service pack con-
tains fixes from Microsoft to key elements of the operating system that are necessary to insure
the proper operation of Global Management System.
No Service Packs are currently required for Windows Server 2003.
Firewall Port Configuration
Protocol
HTTP
Port
80
Direction
Bidirectional
FTP
21
Unidirectional to endpoint
Bidirectional
For ViaVideo
For Global Directory
For Polycom Datastore
3603
3601
Default 9090
Bidirectional
Bidirectional
These ports must be open for information to go through the firewall. Global Management System
uses port 80 and 21 for endpoint management, port 3603 for ViaVideo and port 3601 for Global
Directory listing and retrieving.
Software
Internet Explorer 6
Internet Explorer 6.0 SP1 or later must be installed on the Global Management System server.
You can download Internet Explorer 6.0 SP1 directly from Microsoft by clicking the following link:
http://www.microsoft.com/windows/ie/download/default.htm.
TIP: Don’t configure a proxy server in Internet Explorer
After installing Internet Explorer on the server, do not enable any proxy server configuration or
automatic configuration detection even if your network normally requires it. In order for Global
Management System to communicate with endpoints correctly, it must have a direct connection
to the unit with no proxy server or firewall. Proxy server configurations in Internet Explorer will
affect all applications that use Internet session services.
To insure that Internet Explorer is correctly configured for Global Management System, open a
browser window and select Tools | Internet Options from the menu, select the Connections tab,
then click the LAN Settings button. Make sure that Automatically detect settings, Use automatic
Global Management System User’s Guide
Chapter 1
Getting Started
18
Download from Www.Somanuals.com. All Manuals Search And Download.
Installation and Configuration Tips
configuration script and Use a proxy server are not checked. If any of these settings is enabled,
uncheck it, click OK and reboot the server to insure that the new settings take effect.
Internet Information Services
Global Management System is a web-based application built using facilities provided by Micro-
soft Internet Information Services (IIS). If you are using Windows 2000, IIS should have been
installed by default. If you need to install Internet Information Services, you can through the
Add/Remove Program files icon on the Window 2000 Control Panel. IIS 5.0 is available on the
Windows 2000 CD.
IIS 6.0 is included on the Windows Server 2003 installation CD, but is not installed by default. To
install IIS 6.0 use the “Add or Remove” programs Control Panel. “Internet Information Server” is
found in the “Application Server” Component under the “Add\Remove Windows Components”
options.
TIP: Don’t change Internet Information Server settings unless it is necessary
Global Management System is designed to operate correctly using a standard installation of
Internet Information Services using the default options selected by the IIS setup program. Do not
change any web server configuration settings or security settings unless it is necessary. Always
test the web server configuration settings before implementation in a production environment.
TIP: Keep the machine in an IT operations facility
The Global Management System server should be located in a secure information services
facility rather than in an office or location where it could be inadvertently turned off, unplugged
or damaged. The Global Management System user-interface is web-based and can be access
using a browser from any desktop, therefore, once the server is setup and configured, there is
no reason to use it directly. Ideally, the server should be kept in a locking server rack to prevent
tampering or being turned off.
TIP: Use a UPS
An uninterruptible power-supply (UPS) is strongly recommended. In order for services such as
call-detail recording, Global Directory accessing, account validating and network status monitor-
ing to work effectively, the server must be running at all times. Sudden power-loss to the server
will often result in hard-drive corruption.
Global Management System User’s Guide
Chapter 1
Getting Started
19
Download from Www.Somanuals.com. All Manuals Search And Download.
Logging on
Accessing the Global Management System Console
To access the Global Management System console user interface from the server or the client,
open Internet Explorer and enter the IP address or name of the server that hosts the Global
Management System services.
If the option to select a default web page was not selected, you will need to enter the full URL of
the Global Management System application:
To access from the server console
Launch Internet Explorer, type the following:
http://localhost/pwx/admin.asp
Where server-name is the name or IP address of the Global Management System server.
To access from the client
Launch Internet Explorer, type the following:
http://server-name/pwx/admin.asp
NOTE
If the server does not have a name, you can type in the IP address of the system
Global Management System User’s Guide
Chapter 1
Getting Started
20
Download from Www.Somanuals.com. All Manuals Search And Download.
Logging on
Logging on to Global Management System
User name: admin (This is the default user name.)
Password: blank as in no characters (Upon initial login, the system will immediately require a
change in the password to something containing characters.)
NOTE: The logon for Global Management System is not the same as the logon for the Polycom
Datastore.
Figure 1.9 Global Management System Login screen
To learn how to make changes to the user name and password, please refer to page 101.
Global Management System User’s Guide
Chapter 1
Getting Started
21
Download from Www.Somanuals.com. All Manuals Search And Download.
Product Overview
The program’s default page is the System Management page. The main navigation on the left
hand side of the screen provides easy access to all of the sections of Global Management
System.
Figure 1.10 Global Management System product overview
Set SNMP,
Remote Alert
Notification
Goes Back
to System
Management
Access
Online Help
Monitor and
Manage
Centralized
Directory
Update
Endpoint
Software
Provision
Endpoint
profiles
Create Accounts
Call Detail
Record, Network
Status
Feature summary
System Management
Add, edit and delete systems from the Database.
Provides details of video endpoints, PathNavigator, WebCommander and Other Device status
Remote Management of Polycom video endpoints
Global Directory
Creates, edits, archives, imports and exports address books
LDAP and ILS supports replication of address entries for different Global Directory Servers
Automatic registering of video endpoints on the LAN into the Global Directory
Software Update
Polycom video endpoints can be updated immediately or at a scheduled time
Provides status of software updates and maintains a log for troubleshooting failed updates
Global Management System User’s Guide
Chapter 1
Getting Started
22
Download from Www.Somanuals.com. All Manuals Search And Download.
Product Overview
Feature summary continued
Provisioning
Push new configuration settings to a group of Polycom group video endpoints
Create separate profiles tailored to different Polycom group video endpoints
Account Management
Set up accounts used to track video calls
Reports
Call Detail Record - Details information of ViewStation, V-Series, iPower, and ViaVideo video
calls
Network Status - Describes statistics of endpoint usage
Device Tracing - Diagnose endpoint issues by logging endpoint activity
System Configuration
Group Administration - Group Administration - Add, remove and modify groups and create group
permission levels
User Administration - Add, remove and modify users and permissions
Server Preferences - Configure defaults for Software Update, Provisioning, Email Remote Alerts
and Device specific behavior
Remote Alert Notification - Set criteria for email alerts and SNMP alerts
NOTE
SoundStation VTX 1000 features are limited to 1) phone database configuration, 2) software
update/upgrade scheduling and status. All other features listed herein which are related to
IP endpoint support do not apply to SoundStation VTX 1000 which is soft modem-enabled
circuit switched (analog) telephony device.
Global Management System User’s Guide
Chapter 1
Getting Started
23
Download from Www.Somanuals.com. All Manuals Search And Download.
Product Overview
The table below shows which Global Management System features support which devices.
Features
ViewStation, ViaVideo iPower VTX 1000
MGC
Other
FX and EX,
V-Series
Device
PathNavigator
WebCommander
System
Management
X
X
X
X
X
X
X
X
X
X
X
X
X
No
No
No
No
X
X
No
No
No
No
X
Global
Directory
No
No
No
No
No
No
Software
Update
No
No
No
X
X
Provisioning
X
Account
Management
No
X
Reports
Remote Alert
Notification
X
X
X
X
Global Management System User’s Guide
Chapter 1
Getting Started
24
Download from Www.Somanuals.com. All Manuals Search And Download.
2
System Management
System Management Overview
The System Management window provides a list of Polycom endpoints and third party devices
connected to the network. Management of your Video Communication network begins here.
Global Management System enables the monitoring and management of video endpoints. Also,
monitoring capabilities have been extended to include other Polycom management tools such as
the MGC, WebCommander, PathNavigator and third party endpoints.
Figure 2.1 System Management
Device List
View Status
of Systems
Modify
System List
Send
Message
and Remote
Management
Icon Legend
Describes
icons used
System
Details
shown here
Global Management System User’s Guide
Chapter 2 System Management
25
Download from Www.Somanuals.com. All Manuals Search And Download.
System Management Console
Overview
•
•
•
•
The System status of listed endpoints can be seen at a glance
Search for, add and delete systems to/from your network
Remotely administer a system using the Manage System button
Send Message button allows for communication between the System Administrator and
the ViewStation, ViaVideo or iPower user
•
More detailed information for a specific device is summarized in the System Information
window, which is right below the system list
Figure 2.2 System Management
Connectivity
Status
Endpoint
Status
Errors and
Warnings
Sort Feature
The system list defaults to an alphabetical listing of the device names. Since Global Management
System can manage different devices, a pull down menu allows the display of the list by device
type or all devices.
You can modify the systems list, send messages or manage video endpoints by using the
Utility buttons on the right. Below the system list, you can view status information specific to the
highlighted device in the system list, including call status, line status and statistics on the video
call connection.
Global Management System User’s Guide
Chapter 2 System Management
26
Download from Www.Somanuals.com. All Manuals Search And Download.
System Management Console
The table below details what the icons represent for each column in the System Management
Page.
NOTE
SoundStation VTX 1000 features supported below include Connectivity Status, System Name,
Device Type and Address, with the address indicating the phone number (or extension) of the
system in question, not the IP address. Connectivity Status indicates that the SoundStation
VTX 1000 in question has been configured for remote software support, but it not an indication
of real-time connectivity status.
Column header
Description
Green network icon - Indicates that Global Management
Global Management
System Connectivity
Status
System can successfully communicate with the system.
Green network icon with log - Global Management system
is logging system information.
Red network icon- The server is unable to communicate
with a system. This may indicate:
•
•
•
System power off, malfunctioning
System network cable disconnected
Network switch or hub malfunctioning
Yellow network icon - Indicates that Global Management
System is able to query the system, but is unable to
receive status updates. The following are prioritized in the
order you should check to diagnose the problem.
•
•
•
Endpoint password required
Software update required for endpoints
Manager URL not set in the video endpoint
Endpoint Status
The video endpoint is not in a call.
A video endpoint is in a call. When a video endpoint is
initiating a call, this column will show the change in ball
state starting with a blue ꢀ sphere, to a yellow ꢁ sphere,
then to an orange ꢂ sphere progressing to the fully
connected call, a green sphere. These spheres represent
the progress of connecting the conference call.
A video endpoint user in a conference room can send
a message to the system administrator by requesting
help. When the server receives a help-request alert, a
red cross will appear in this column until help-request is
acknowledged.
Global Management System User’s Guide
Chapter 2 System Management
27
Download from Www.Somanuals.com. All Manuals Search And Download.
System Management Console
Column header
Description
The number on the icon indicates the number of errors or
Errors and Warnings
warnings occurring with the system. Errors and warnings
can occur with a system concurrently. For this case, the
number of errors and warnings occurring with a system
will appear on the combination icon. This information will
be detailed on the Alerts Tab. Errors are generally critical
to the operation of the unit. Warnings indicate that the
user may be inconvenienced during the operation of the
unit.
Error Types
ISDN Line error
The video endpoint fails to detect signal from ANY of the
ISDN lines. For example, if an endpoint with three ISDN
lines has 2 lines working but 1 line is down, then this unit
gets a red arrow.
Lost Gatekeeper
The video endpoint cannot find the gatekeeper that it
normally registers with. The gatekeeper might be in an
offline state.
Microphone unplugged
The iPower is detected to have unplugged microphone
from the main unit of the video endpoint.
Camera unplugged
The iPower is detected to have an unplugged camera
from the main unit of the video endpoint.
Internal System error
The iPower is detected to have an internal system error.
Cannot find server
This pertains to Web Commander and Other Device.
Global Management System is detecting HTTP errors
coded either 4XX or 5XX from the device’s web server.
Internal System Error
The iPower system has experienced an unexpected
malfunction. Restart the system. If the problem persists,
contact Polycom Technical Support.
Global Management System User’s Guide
Chapter 2 System Management
28
Download from Www.Somanuals.com. All Manuals Search And Download.
System Management Console
Column header
Description
Errors and Warnings
cont.
Warnings
Low Battery
The battery in the video endpoint remote control is
running low.
Lost Directory Server
The iPower cannot display the Global Directory. The
Directory server may be offline.
Web Server Redirect
Redirect response string (HTTP 3XX) returned from an
Other Device server.
iPower User Interface not running
The iPower user interface is not operating
System Name
Address Name
Device Type
Name of endpoint
IP address of endpoint
Identifies device type
Global Management System User’s Guide
Chapter 2 System Management
29
Download from Www.Somanuals.com. All Manuals Search And Download.
Modifying the System List
The utility buttons on the right hand side of the screen allow you to change the information in the
system list.
Search
Search for systems on the network which have not
been added to the database. After performing a
search, system can be added from the query results
Allows you to add a system to the database to be
managed by Global Management System
Removes a system from the database
Add System
Delete System
Edit System
Informs Global Management System a system IP
address and password change or enables device
tracing for a system.
Searching for Systems
One way to add a system is to search for units of a certain device type. The search function
allows you to find video endpoints connected to the network but not yet managed by the
program.
1. To search for addresses, click on Search. The search dialog box appears.
2. ViewStation, ViewStation FX and EX, V-Series, ViaVideo and iPower are default to check.
If desired, uncheck the device type that does not require search.
3. Enter the Start and End IP addresses. The End IP field will auto complete the range that
you entered in the Start IP field.
4. Click on OK to start search. All of the systems found on that subnet not yet managed by
Global Management System will be listed.
5. The results will return with all systems auto-selected. Deselect the systems you do not
wish to Manage, then click on Manage Selected Systems.
Global Management System User’s Guide
Chapter 2 System Management
30
Download from Www.Somanuals.com. All Manuals Search And Download.
Modifying the System List
Adding a System
Use this feature to add Polycom video endpoints, SoundStation VTX 1000 conference phone
endpoints, and management programs or other (third party) device to the Global Management
System database.
Adding a ViewStation
1. Click on Add System. A new window will appear.
2. Choose the device type you want to add with the pull down menu.
3. Enter the IP address or LAN host name of the system and the password if the system has
a password set.
4. Click on OK. The System Management window will refresh and the device name and
address will appear.
NOTE
A ViewStation cannot be added to the database through the “Add System” function without
specifying that password in the password field if it has an administration password set on it .
NOTE
The characters used for the ViewStation system name must conform to the character set
found in the ViewStation soft keypad.
Adding a ViewStation FX and EX.
Follow the same steps for adding a ViewStation.
Adding a V-Series
Follow the same steps for adding a ViewStation.
Adding a ViaVideo
Follow the same steps as for adding a ViewStation.
Adding an iPower
Follow the same steps as for adding a ViewStation. If the admin password is set on the iPower
system, it needs to be entered here. To learn how to set the iPower system password, refer to
page 115.
Adding a VTX 1000
Follow the same steps as for adding a ViewStation. Enter each endpoints’ phone number (versus
IP address) with requisite prefixing and dialing codes, just as if a phone call (versus modem call)
were being placed to the endpoint.
Global Management System User’s Guide
Chapter 2 System Management
31
Download from Www.Somanuals.com. All Manuals Search And Download.
Modifying the System List
Adding a System
Adding a PathNavigator or a WebCommander
1. Click on Add System. A new window will appear.
2. Choose PathNavigator or Web Commander from the pull down menu.
3. Enter the IP address or LAN host name of the system and the name you would like to
identify this system by.
4. Click on OK. The System Management window will refresh and the device name and
address will appear.
Adding an MGC
1. Click on Add System. A new window will appear.
2. Choose MGC from the pull down menu.
3. Enter the IP address or LAN host name of the system and the name you would like to
identify this system by.
4. Enter the Login and password for the MGC.
5. Enter the computer name which is the name of the computer on which GMS is running,
and is displayed in the MGC Manager UI as part of the “Connection” information.
4. Click on OK. The System Management window will refresh and the device name and
address will appear.
NOTE
An MGC-25 is not manageable by Global Management System.
Adding an Other Device (Third Party)
Third party devices can be added to Global Management System for monitoring if it has a
web-based interface.
1. Click on Add System. A new window will appear.
2. Choose the device type “Other” from the pull down menu.
Enter the following information:
•
•
•
•
IP Address or LAN Host Name
Port: Port on the device used to access the device’s management interface.
Name: The name that you would like to call the system
File (Optional): Web management entry file. If the device’s web server has the
appropriate default website; no file is necessary
Management URL: This is a read only field which displays the specified URL which Global
Management uses to access the web interface.
3. Click on OK. The System Management window will refresh and the device name and
address will appear.
Global Management System User’s Guide
Chapter 2 System Management
32
Download from Www.Somanuals.com. All Manuals Search And Download.
Modifying the System List
Editing a System
Normally, the Global Management System automatically detects IP address changes for
ViewStations and ViaVideos and updates its database with the new information. However, certain
circumstances can arise where the server and the endpoints are unable to communicate with
one another and this automatic detection is not possible. This is especially true in the case of
IP address changes for WebCommander and third party endpoints. In this case, the IP address
stored in the database must be updated manually.
Device Tracing allows for all video endpoint actions to be traced and recorded in a Device trace
log. Device tracing can be enable here in the Edit System window or in the Reports > Device
Tracing page in Global Management System.
For SoundStation VTX 1000, tracking endpoints and correct/current phone numbers is a manual
process. It is recommended that once the SoundStation VTX 1000 endpoints are configured, the
Global Management System administrator set a policy that he/she be contacted in the event that
SoundStation VTX conference phones are relocated. This will assure that the Global Management
System has the correct phone number for software updates and upgrades.
Edit System
1. Select an Endpoint and click on Edit System. A dialog box will appear.
2. Enter the relevant information for the system or enable device tracing.
3. Click on OK.
Password
Global Management System can manage a Polycom group video endpoint when the password set
in Global Management System matches the password that is manually set on the endpoint. For
security reasons, the administration password for an endpoint can be set only from the endpoint.
If the password is changed manually from the endpoint, you must update Global Management
System with the new password otherwise the system can longer be managed. By default,
endpoints do not have an administration password set.
As with the endpoint, the administration password for an endpoint can only be set from the
endpoint unit. Any password changes for any given unit must also be updated in Global
Management System. To learn how to change the password for the endpoint, please refer to
page 115.
NOTE
Entering a password here does not mean that the administration password for a ViewStation
has been set. If an administration password is needed, then it must be set at the unit.
Global Management System User’s Guide
Chapter 2 System Management
33
Download from Www.Somanuals.com. All Manuals Search And Download.
Modifying the System List
Deleting a System
When a system is deleted from the Global Management System database, it is still connected
to the network but is no longer being managed via Global Management System, (except
SoundStation VTX 1000).
1. Select the device you wish to remove from the list.
2. Click on Delete System. The Delete System dialog box appears which states, “Are you
sure?”
3. Click on Yes to confirm.
Global Management System User’s Guide
Chapter 2 System Management
34
Download from Www.Somanuals.com. All Manuals Search And Download.
Other System Management Functions
Acknowledge Help
Send Message
Clears help icon and sends a message to the user
Sends a message to the ViewStation or ViaVideo
Manage System
Launches management web page for the selected device
Below is a table showing which buttons support which device.
Device Type
Acknowledge Send
Help Message
Manage
System
X
ViewStation and
FX/EX
X
X
V-Series
X
X
X
X
ViaVideo
X
X
iPower
X
X
X
iPower
No
No
No
No
No
No
No
No
No
No
No
X
MGC
PathNavigator
WebCommander
Third Party Device
X
X
X
Acknowledge Help
While operating a video endpoint, a user might request help from the system administrator.
When help is requested, a red cross will appear next to the user’s device in the System List to
signal the administrator.
To clear the help request indicator and send a message:
1. Select the endpoint signaling help.
2. Click on Acknowledge Help. A window will pop up with information sent by the user and
a space to enter a message to send back to the user.
3. Click on Send.
Sending a Message
Click on this button to send a text message that will appear on the monitor for the selected
Polycom endpoint for a brief period. The text message can be up to 100 characters in length.
This feature can be used to discreetly notify the endpoint user that their scheduled conference
time has expired.
To send a message:
1. Select the video endpoint you would like to send a message to.
2. Click on Send Message. A pop up window will appear.
3. Type the message you wish to send and click on OK. The message will appear on the
device’s monitor for a brief period of time.
NOTE
If the endpoint is in a call, the far site will not see the message.
Global Management System User’s Guide
Chapter 2 System Management
35
Download from Www.Somanuals.com. All Manuals Search And Download.
Other System Management Functions
Manage System
Polycom Video Endpoints
Polycom video endpoints have an embedded web server that allows you to manage the unit
from a remote PC on the same local area network. Any endpoint can be managed by calling up
it’s IP address in any web browser. To remotely manage a system through Global Management
System, select the system of interest in the system list and then click on the Manage System
button. A new browser window will appear displaying the endpoint’s web page.
Remote Management allows you to:
•
•
•
Run diagnostic tests on a system
Change the system configuration for the endpoint
Place a call from the system for line status verification
Certain video endpoint models require specific setups in order to access the web interface. See
below.
ViaVideo
For versions below 5.0:
To manage ViaVideo, the “Web Access Password” must be set through ViaVideo. If the “Web
Access Password” is not configured, Global Management System cannot access the web
interface of ViaVideo.
To set the web access password from the ViaVideo interface, go to:
System Information > Setup > Global Services > Global Management
Enter the “Web Access Password”.
For 5.0 and above
To set the web access password from the ViaVideo interface, go to:
Setup > Web/GMS >
Enter the “Admin Password”.
iPower
iPower like the ViewStation also has an embedded web server that allows remote administration.
Manage System launches iPower WebRemote. WebRemote lets you make calls, configure the
system, diagnose operating problems, and monitor system performance from a web browser
running on a remote PC. In order to use WebRemote, it must be enabled on the system.
To learn how to enable WebRemote, refer to page 115.
Global Management System User’s Guide
Chapter 2 System Management
36
Download from Www.Somanuals.com. All Manuals Search And Download.
Other System Management Functions
IPower cont.
After launching WebRemote, the password has to be manually entered. This is the administrator
password on the iPower system. If you are already logged in to a Windows domain account that
has administrator privileges on the iPower system, then you are automatically authenticated
when launching WebRemote. Therefore, a password is not required.
MGC
When a MGC is selected from the System List and the Manage System button is clicked, you
will be asked to download an object that is used to detect whether MGC Manager is located on
your machine and where that location is. If you decline to download this object, then Global
Management System cannot launch MGC Manager, if installed on this client, when the Manage
System button is clicked for a specific MGC. When this object is installed, clicking on the
Manage Button will result in either launching MGC Manager or informing you that the MGC
Manager is not installed on this client machine.
Polycom Management Applications – WebCommander and PathNavigator
When the application is selected and Manage System is clicked, the application’s web
management page is displayed in a separate browser window.
Other Device
When a third party device is selected, the website that opens is the URL specified when this
device was added to Global Management System. If the URL is incorrect, the information for the
selected device can be corrected by using the “Edit System” Feature.
Global Management System User’s Guide
Chapter 2 System Management
37
Download from Www.Somanuals.com. All Manuals Search And Download.
System Information Window
This window contains information specific to the device selected in the System list. Below is a
screenshot of System Information tabs for a ViewStation.
Figure 2.3 System Management Tabs
Detailed information regarding the tabs for each device is found in the appendix on page 118.
General
With the exception of the General Tab, the descriptions below pertain
to the video endpoints.
Displays general system information for video endpoints, server status
for WebCommander and response strings for Other Device
Interface
Reveals the network configurations for the selected video endpoints
Detailed call status information
Call Status
Network Stats
Advanced Stats
Video
Describes the video and audio protocols used
Displays audio and video transmission rates
Shows video sent and received by the selected ViewStation
QoS
Displays the components that allows the differentiation and
preferential treatment of network traffic for iPowers
Details
Displays detailed information on video and audio configuration for
ViaVideo
Summary
Management
Alerts
Displays summary information on endpoint and bandwidth statistics in
PathNavigator
Displays the URL of the different servers that manage the selected
video endpoints
Lists errors and/or warnings that are occurring with the selected video
endpoints
Global Management System User’s Guide
Chapter 2 System Management
38
Download from Www.Somanuals.com. All Manuals Search And Download.
3
Global Directory
The Global Directory allows you to manage an enterprise wide address book server that can
support ISDN and IP dialing.
With automatic video endpoint registration into the Global Directory, dialing information, country
codes and dialing rules are automatically captured and updated. So calling anywhere in the
world will be as simple as using the speed dial function on your telephone.
The replication of Global Directory entries uses LDAP (lightweight directory access protocol)
and ILS (internet locator server) support. The added benefit from LDAP and ILS support is the
consolidation of Global Directory entries from multiple networked Global Management System
Global Management System User’s Guide
Chapter 3
Global Directory
39
Download from Www.Somanuals.com. All Manuals Search And Download.
Global Directory Console
Address Book Pull Down Menu
The Address Book Menu lists the Address Books created in Global Management System or
imported address books from other servers. The default address book is titled “MAIN” unless an
administrator has modified its name. Other address books can be viewed by using the pull down
menu.
Figure 3.1 Global Directory
Alphabetical
list of systems
System Type
ViewStation or
ViaVideo
System’s IP
address and
ISDN number
Pull down
menu for
Address Books
Modify static
and dynamic
addresses
Create, edit
address
books
Import
and export
addresses
Set LDAP
and ILS
support
Address window
The Address window lists the addresses for the selected address book. These entries include
static, dynamic and replicated entries. Static entries are addresses that have been manually
added to the database. Dynamic entries are endpoint entries that auto-register with Global
Management System. Replicated entries are addresses that were replicated from another Global
Management System server through ILS or LDAP replication. More detailed information on these
three types of entries is provided on page 43.
•
•
•
The red booklet is an entry that has been dynamically added to the system.
Devices with a white booklet are entries that have been added to the system manually.
A blue booklet indicates that these entries are replicated entries from another Directory
servers.
All of the information that is pertinent for calling by video is listed on this screen. The name
and more importantly, the IP address or ISDN number is also listed. The right hand side of this
window contains the utility buttons for address book modification and management, importing
and exporting the Global Directory and for server configurations.
Global Management System User’s Guide
Chapter 3
Global Directory
40
Download from Www.Somanuals.com. All Manuals Search And Download.
Global Directory Console
Multiple Address Books
Multiple address books can be stored in the Global Directory for different departments, countries,
buildings, etc.
The accessibility of address books can be configured so to limit access of certain address books
by a video user. The system administrator can restrict access to certain address books. For
example, the CEO’s address book may have restricted access. Therefore all video endpoints will
not have access to the addresses in the CEO’s address book. Setting restrictions on address
books are made when editing the address of an automatically registered video endpoint. Refer to
Editing an Address in the Modifying Address section to learn how to set these restrictions.
NOTE
The ViewStation’s local address book can be remotely managed with the Address Book
Utility found in the GMS common directory.
Global Management System User’s Guide
Chapter 3
Global Directory
41
Download from Www.Somanuals.com. All Manuals Search And Download.
Modifying the Address Book
New Address Books
Upon installation of the program, the Global Directory will automatically contain a default address
book that is accessible by all registered Polycom video endpoints. As long as a video endpoint is
configured with the server’s IP address it will dynamically register with the Global Directory and
appear in the default or main address book. Hence, the Global Directory will contain addresses
of video endpoints pointing to that server.
The Address Book utility is described below:
New Address Book
Edit Address Book
Create a new address book
Edit the name or description of the address book
Delete Address Book Delete the address book form the pull-down menu
Creating an address book
1. Click on the New Address Book button. A new screen will appear.
2. Enter the new address book’s name and description.
3. Click on OK. The new address book will appear in the pull down menu.
Editing an address book
1. Select the address book from the pull down menu.
2. Click on Edit Address Book. A pop up window will appear.
3. Enter the necessary information to correct the entry.
4. Click on OK.
Deleting an address book
1. Select the address book from the pull down menu.
2. Click on Delete Address book. The Address book entry will automatically be removed
from the list.
NOTE
You cannot delete the default address book
Global Management System User’s Guide
Chapter 3
Global Directory
42
Download from Www.Somanuals.com. All Manuals Search And Download.
Modifying Addresses in the Global Directory
Modifying addresses in the Global Directory works differently with dynamic entries, static entries
and replicated entries. Polycom video endpoints that automatically register their addresses into
the Global Directory are dynamic entries. Static entries are addresses that are manually entered
into the Global Directory.
Dynamic entries
Dynamic entries are Polycom video endpoint addresses that register automatically with the
Global Directory. Polycom video endpoints register with the server every ten minutes. So
depending on the state of the endpoint, dynamic entries will appear or disappear from the
endpoint’s view of the Global Directory. A dynamic entry for an endpoint can occur only if the
endpoint is configured to report to the server. If the server’s IP address is not entered in the
appropriate field when setting up the endpoint, auto registration will not occur.
The information corresponding with a dynamic entry is supplied by the endpoint configuration.
You cannot delete dynamic entries but the endpoint will reappear unless it is permanently
removed by unregistering the endpoint.
Static entries
A static address is a record that is manually entered into the Global Directory. Static addresses
are for video endpoints that cannot register with the server. Devices not located on the LAN
and require manual entry can be entered into the Global Directory through the static entry
mechanism. Static entries will remain in the Global Directory until it is removed.
Replicated entries
Replicated entries, designated with by a blue booklet, are video endpoint entries that have been
replicated through Lightweight Directory Access Protocol (LDAP) or Internet Locator Server
(ILS). When the replication of different Global Management System directories occur, auto
registered video endpoints and manually entered systems contained in the default address
books are replicated to and from each server. As a result, entries from Directory A’s default
address book will appear in Directory B’s default address book and vice versa. Note that entries
contained in address books other than the designated default will not be replicated.
Although you can select a replicated entry in the Global Directory and can click on Edit Address,
these entries cannot be edited. However, the specifics of a replicated system are detailed when
Edit Address is performed.
Global Directory will also permit you to delete a replicated entry. However, deleting a replicated
entry is useless because the deleted replicated entry will reappear during the next replication
cycle.
Global Management System User’s Guide
Chapter 3
Global Directory
43
Download from Www.Somanuals.com. All Manuals Search And Download.
Modifying Addresses in the Global Directory
As the administrator, there are three functions that are allowed in modifying Global Directory
entries:
New Address
Creates a static entry in the Global Directory
Edit the contact information
Edit a static address
Edit a dynamic address Change the list and view settings for the video
endpoint entry
Delete Address
Deletes an entry
New Addresses
Creating a dynamic entry
In order for Polycom video endpoints to register with the Global Directory you must configure the
video endpoint to report to this Global Directory server. To learn how to do this, refer to page 59
- 62. Once the video endpoints are configured, the endpoints should register with the Global
Directory after being powered off and then back on.
Creating a static entry
Unlike dynamic Global Directory registration, the information entered here is “static”. If changes
are made to the system such as the acquisition of a new ISDN number or IP address, the user
must edit the information using the “Edit Address” function otherwise the information in the
Global Directory will be outdated.
1. Click on the New Address button. A pop up screen will appear with entry fields requiring
Name and Protocol.
2. Choose the type of entry by marking either the IP or ISDN checkbox.
3. Fill out the Name.
4. Fill out the appropriate information. The following page provides more information on the
items displayed in the New Address window.
5. Once the appropriate information is filled out, click on OK.
Global Management System User’s Guide
Chapter 3
Global Directory
44
Download from Www.Somanuals.com. All Manuals Search And Download.
Modifying Addresses in the Global Directory
New Addresses
Figure 3.2 Global Directory > New Address
For IP
IP Address: IP address of video unit
E.164: H.323 alias that this unit can be identified by as a dial string.
Rate: The maximum speed which this unit can be called at.
For ISDN
ISDN Country Code: Country code where unit resides
ISDN Area Code: Area or City code where unit resides
ISDN Number A: ISDN Number of unit
ISDN Number B: If this unit has a 2x64 ISDN line configuration, the second ISDN number.
ISDN Extension: Dialed Extension number, which comes after Gateway number in a dial
string
Rate: Maximum speed which this unit can be called at.
Global Management System User’s Guide
Chapter 3
Global Directory
45
Download from Www.Somanuals.com. All Manuals Search And Download.
Modifying Addresses in the Global Directory
New Addresses
Determining video call rate for ISDN entries
Entering the call rate information when creating a Static entries is relevant for non-Polycom
endpoint entries. However, you can enter the call rate for Polycom endpoints that cannot auto
register with the Global Directory.
For ISDN, the model of the video endpoint determines the rate and the maximum number of
ISDN lines the endpoint is equipped with.
Determining video call rate for IP entries
For IP calls, like ISDN, the model of the video endpoint determines the call rate. There are many
dependencies that affect the call rate of a video endpoint, which include type of model (i.e.,
ViewStation 128 can only make a 128 Kbps call), bandwidth capacity on the LAN and maximum
upload and download speed through your ISP provider. The table below lists the maximum rate
each family model can call at.
Endpoint Model
ViewStation FX
ViewStation and EX
ViewStation SP
iPower
Maximum Rate
1920 Kbps
768 Kbps
384 Kbps
4000 Kbps
V-Series
512 Kbps ISDN/ 2000 Kbps IP
Global Management System User’s Guide
Chapter 3
Global Directory
46
Download from Www.Somanuals.com. All Manuals Search And Download.
Modifying Addresses in the Global Directory
Editing Addresses
Editing a dynamic entry
When a dynamic entry is selected, there is no option to edit the contact information. The Edit
Address feature functions differently for dynamic entries: the administrator can select which
address book a video endpoint will appear in. Also, the administrator can set the address book
permissions for a video endpoint.
Selecting which address book the endpoint will appear in
1. Highlight the preferred video endpoint in the Address window.
2. Click on Edit Address.
3. In the right column, under the section View, contains a list of address books from the
Global Directory. Click on the address books that this endpoint will have access to.
4. Click on Update.
Once the record is updated, the video endpoint will appear in the selected address books.
Results can be viewed by selecting an address book from the pull down menu. The video
endpoint entry will only appear in the address book(s) chosen.
To set permission access for viewing Global Directory entries from address books other
than the default address book
1. Select the video endpoint in the Address window.
2. Click on Edit.
3. The right column, under the section View, contains a list of address books from the Global
Directory. Click on the address books that the video endpoint will have access to.
4. Click on Update.
Once the record has been updated, the video endpoint can only access the selected Address
books. The addresses that appear in the selected address book will also show up in the video
endpoint’s Global Address book.
Global Management System User’s Guide
Chapter 3
Global Directory
47
Download from Www.Somanuals.com. All Manuals Search And Download.
Modifying Addresses in the Global Directory
Editing Addresses
Editing a static entry
You can only edit the contact information. Listing a static entry in multiple address books works
differently than dynamic address books. This address will only appear in the address book that
it was created in. In order for this address to be listed in multiple address books, it has to be
entered into each address book.
1. Select the video endpoint of interest
2. Click on Edit Address.
3. Correct the information and click on Update.
Global Management System User’s Guide
Chapter 3
Global Directory
48
Download from Www.Somanuals.com. All Manuals Search And Download.
Modifying Addresses in the Global Directory
Deleting an Address
Dynamic entries can be deleted but if the endpoint is still online, it will re-register within 10
minutes. If the endpoint is offline, then the entry will remain deleted until the endpoint comes
back online. The Global Directory will allow you to permanently remove static entries. Since
static addresses are manually added, these addresses will remain in the Global Directory until
the entry is removed.
Deleting a Dynamic entry
For Polycom endpoints
If you want to permanently delete a Polycom endpoint from the Global Directory, delete the IP
address of the server from the following the Global Directory Services page.
Deleting a static entry
Highlight Address and click on Delete Address. The address will automatically be removed from
the list.
Global Management System User’s Guide
Chapter 3
Global Directory
49
Download from Www.Somanuals.com. All Manuals Search And Download.
Importing and Exporting the Global Directory
Information on Importing the Directory
Click on this button to import a comma-delimited (.csv) address book exported from another
Global Directory. Use this feature to share address book information between sites that cannot
register with the same Global Directory server. For example, a satellite office without a full-time
Internet connection might want to periodically import address books from the corporate server.
This allows a video endpoint at a remote office to have dialing information of other systems
within that organization. These imported addresses will be normalized with GlobalDial for the
location of the remote sales office.
Import
Export
Imports a .csv file into the Global Directory
Exports a .csv file from the Global Directory
Importing an Address book
1. Click on the Import button. A new dialog box will appear.
2. Browse to the file location on client machine.
3. Click on check box import entries as static addresses if importing addresses that will not
register with the Global Directory.
4. Click on check box import entries as static if importing addresses that will not register with
the Global Directory.
5. Click on Import data.
NOTE
Keep Import entries as Static Addresses as deselected when importing an address directory
containing endpoints that will register with the Global Directory.
This will prevent the Global Directory, you are importing to, from removing dynamic entries
that register with the Global Directory that you are exporting from. If this imported directory
contains video endpoints that report to another Global Directory server, these endpoint
entries cannot be dynamic entries to this Global Directory.
By leaving that check box deselected, the Global Directory will remove the imported dynamic
entries that do not register with Global Directory within 35 minutes. Static addresses will not
be removed from the Global Directory unless a user removes it manually.
NOTE
If “Do not overwrite existing static address entries” box remains unchecked, static address
entries with the same name and protocol type will be modified with the import address
information. If there is no existing entry with the same name and protocol a new static
address entry will be added.
Exporting the Global Directory
1. Click on Export. A pop up window will appear.
2. Determine the file path for the location you wish to place this file on the server.
3. Select the Address book(s) you would like to export.
Global Management System User’s Guide
Chapter 3
Global Directory
50
Download from Www.Somanuals.com. All Manuals Search And Download.
Global Directory Configuration
Configuration button
This window shows how the Global Directory password can be set and how to configure your
server for ILS and LDAP support.
General
LDAP
ILS
Set passwords to the Global Directory
Configuration settings
Configuration Settings
Global Management System User’s Guide
Chapter 3
Global Directory
51
Download from Www.Somanuals.com. All Manuals Search And Download.
Global Directory Configuration
Global Directory Password
The Administration Password gives the video endpoints access to the Global Directory and its
administration tools. If this password is set on the Global Directory server, the password must
be entered in the video endpoint’s Global Address Preferences screen before a user can access
the Global Directory. If the server has no password set, the password field in the Global Address
Book Preferences screen must be left blank.
Figure 3.3 Global Directory > Configuration
NOTE
If the password is changed all endpoints that access the Global Directory must be configured
with the new password or they will lose their connection to the server the next time the
endpoint is turned off and then turned back on.
If you choose to have password protection when using the Global Directory, the password
must be set in the Global Directory server.
Global Management System User’s Guide
Chapter 3
Global Directory
52
Download from Www.Somanuals.com. All Manuals Search And Download.
Global Directory Configuration
Adding LDAP and ILS Support
Support for your Lightweight Directory Access Protocol (LDAP) and Internet Locator Server
(ILS) server is a new feature and poses many advantages. LDAP support can be used in email
programs and Web Browsers to access directory listings. ILS is a dynamic directory service
which maintains a dynamic database of users online to facilitate real-time communication over IP
for Microsoft NetMeeting™.
One reason to configure your LDAP and ILS Server for the Global Address book, since the
Global Directory is LDAP-compliant and ILS compliant, is to replicate the Global Directory
information to all networked Global Address Books. Instead of having to import address books
via the “Import” feature in Global Directory, automated replication of the directory information
occurs when you have LDAP or ILS support.
Global Management System User’s Guide
Chapter 3
Global Directory
53
Download from Www.Somanuals.com. All Manuals Search And Download.
Global Directory Configuration
LDAP
Organizations with remote and international campuses will have their local endpoints reporting
to a local Global Directory server. Since Global Management System supports LDAP, the Global
Directory will replicate the directory entries to and from LDAP. The information replicated onto the
LDAP server from one Global Directory can then be replicated to another Global Directory within
that organization. As a result, campus A Global Directory will have the same directory information
as campus B Global Directory. The Global Directory will replicate the information into LDAP
every 15 minutes. Note that entries from an LDAP or ILS server imported via Global Directory
replication from LDAP will be designated with a blue booklet icon.
Figure 3.4 LDAP Representation
The Microsoft version of LDAP2.0 is supported in Global Management System.
NOTE
Only entries in the Default Address Book (i.e., “Main”) will be replicated. The entries in the
other address book will not be replicated.
Global Management System User’s Guide
Chapter 3
Global Directory
54
Download from Www.Somanuals.com. All Manuals Search And Download.
Global Directory Configuration
Configuring the server for LDAP
1. From the Global Directory window, select the Configuration button. A pop up window will
appear.
2. Two tabs are labeled with ILS or LDAP. Select the LDAP tab.
3. Enter the following information:
Field header
Address
Description
Name or IP address of server
Use 0 to accept the default protocol
Required*
Port
LOGIN
PASSWORD
Required*
NOTE
The name and password entered for LDAP configuration must be for an account that has
permission to modify the schema on the LDAP server. Refer to the following page on how to
modify the schema.
4. Click on Update.
Deleting your configuration settings
If changes have been made to LDAP server, select the configuration button. Click on the LDAP
tab and then click on delete. The LDAP configuration entry will be deleted.
Global Management System User’s Guide
Chapter 3
Global Directory
55
Download from Www.Somanuals.com. All Manuals Search And Download.
Global Directory Configuration
Configuring your Server to Allow Updates to the Active Directory Schema
1. Open a DOS command prompt.
2. Run command: “regsvr32 c:\winnt\system32\schmmgmt.dll”. If successful a window will
appear and state Dll Register Server Succeeded.
3. From the Start Menu:
Select Run and type the following command line: “mmc /a” and the Microsoft Management
Console window will open up.
4. From the console drop down menu: select Add/Remove Snap in. A new window will open
up.
5. In Add/Remove Snap-in window:
6. Click on Add and select “Active Directory schema” from list.
7. Click on Add then click Close.
8. Close “Add/Remove Snap-in” window by clicking on OK.
9. From the console window:
Select Active Directory Schema in the left pane within the console
10.In this window:
11. Select Operations Master from the action pull down menu.
12.Change Schema Master window opens up. Make sure that the “Schema may be modified
on this Domain Controller” is checked.
13.Select OK and close window.
Global Management System User’s Guide
Chapter 3
Global Directory
56
Download from Www.Somanuals.com. All Manuals Search And Download.
Global Directory Configuration
ILS
An Internet Locator Server (ILS) server is a directory that stores names, aliases, Email
addresses, and IP addresses of registered users. ILS works differently in the replication of
directory information but yields the same result of all networked Global Directories containing the
same directory information.
Networked directories will report to one ILS server. The entries from all networked Global
Directories will post their directory entries to the ILS server. Each Global Directory will then pull
the cumulative new entries from the ILS server. Hence, all address books will contain the same
directory entries.
Figure 3.5 ILS pictorial representation
ILS Server on Site Server 3.0 or Site Service ILS Service on Windows 2000 Server is supported
by Global Management System 2.X or higher. When configuring Global Management System to
communicate with either of these servers, keep in mind that Site Server 3.0 is default to port 389
while Site Server ILS (Win2000) is default to port 1002.
NOTE
The ILS replication feature will not replicate any H.320 entries. Only H.323 entries will be
replicated into the Global Directory.
NOTE
ILS may stop replicating entries into the Global Directory address book. If this occurs, reboot
the ILS server.
Global Management System User’s Guide
Chapter 3
Global Directory
57
Download from Www.Somanuals.com. All Manuals Search And Download.
Global Directory Configuration
Configuring the server for ILS
1. From the Global Directory window, select the Configuration button. A pop up window will
appear.
2. Two tabs are labeled with ILS or LDAP. Select the ILS tab.
3. Enter the following information:
Field
Description
Address
Port
Name or IP address of server
Use 0 to accept the default protocol
If ILS is from Site Server 3.0, then its port is 389.
If ILS is from Windows 2000, the its port is 1002.
Optional
LOGIN
PASSWORD
Optional
4. Click on Update.
Deleting your configuration settings
If changes have been made to ILS server, select the configuration button. Click on the ILS tab
and then click on delete. The ILS configuration entry will be deleted.
Global Management System User’s Guide
Chapter 3
Global Directory
58
Download from Www.Somanuals.com. All Manuals Search And Download.
ViewStation Configuration for the Global Directory
In order for a ViewStation to auto register with the Global Directory, the ViewStation must be
configured to look up the server. This allows the ViewStation to access and register with the
Global Directory.
From the ViewStation’s main screen go to:
System Info > Admin Setup > LAN/H.323 >
Global Address Book > Server >
From the ViewStation web page
Highlight the system of interest in the System list and click on Manage System. Go to:
System Info > Admin Setup > LAN, H.323 and Global Services >
Global Address Book > Server >
Field
Description
Enter Server IP Address
Server Password
Display Global Address
Register this system when
Powered On
Server IP address
*******
Place check mark in check box
Place check mark in check box
NOTE If unchecked after being
checked, the ViewStation will
disappear from the Global Directory
Server immediately.
Global Management System User’s Guide
Chapter 3
Global Directory
59
Download from Www.Somanuals.com. All Manuals Search And Download.
iPower Configuration for the Global Directory
In order for an iPower to auto register with the Global Directory, the iPower must be configured to
look up the server. This allows the iPower to access and register with the Global Directory.
From the iPower web page go to:
Highlight the system of interest in the System list and click on Manage System. Go to:
System Info > Admin Tools > Directories >
Directory options > Central and Personal Directories >
Set up Central Directory
Field
Description
Server DNS Name
The server on which the Central Directory
resides.
Server IP address:
Port number:
An alternate way for the system to find the
Central Directory.
3601
The port number that the system assigns
automatically when you select the Polycom
Global Directory as the Server Type. You
cannot modify this number.
Server Access Account
name:
The system account name on the Directory
server. You can get this information from
the Directory Server administrator. This
information is not required for systems
configured to use the Polycom Global
Directory.
Account password:
Lets you enter and confirm the Directory
Server password. You can get this
information from the Directory Server
administrator.
Automatically register this
Allows the system to automatically create
system’s information with the or update its own entry in the Directory
server:
Server at startup. This setting is always
enabled for systems configured to use the
Polycom Global Directory.
Global Management System User’s Guide
Chapter 3
Global Directory
60
Download from Www.Somanuals.com. All Manuals Search And Download.
ViaVideo Configuration for the Global Directory
In order for a ViaVideo to auto register with the Global Directory, the ViaVideo must be
configured to look up the server. This allows the ViaVideo to access and register with the Global
Directory without having to be replicated through an ILS Server.
From the ViaVideo web page go to:
Highlight the system of interest in the System list and click on Manage System. Go to:
System Info > Global Services > Directories >
Field
Description
Server Name
The name of the server on which the
Global Directory resides.
Register with this Server
Registered
Click this check box to register with this
Global Directory server
This checkmark indicates that this
ViaVideo in registered with the Global
Directory in the Server Name
Global Management System User’s Guide
Chapter 3
Global Directory
61
Download from Www.Somanuals.com. All Manuals Search And Download.
V-Series Configuration for the Global Directory
In order for a V-Series to auto register with the Global Directory, the V-Series must be configured
to look up the server.
From the V-Series admin interface go to:
Admin Settings > Global Services > Directory Servers
Field
Description
Global Directory
(GDS)
Specifies the IP address or DNS address
of the Global Directory Server.
Registers this system with the Global
Directory Server.
Register
Password
Lets you enter the Global Directory
password, if there is one.
Display Global Addresses
Displays other registered systems in the
Global Directory.
Display Name in Global
Directory
Specifies whether to display the system’s
name in the global directories of other
registered systems.
Save Global
Copies the Global Directory to this local
system.
Directory to System
Setting Description
Global Management System User’s Guide
Chapter 3
Global Directory
62
Download from Www.Somanuals.com. All Manuals Search And Download.
4
Software Update
In the Software Update window, Polycom video endpoints connected to your network can be
updated with the latest software release. Software Update enables you to update multiple
systems simultaneously even with the different software requirements for each model.
Figure 4.1 Software Update
System status
column now
added
Model Type
and Software
version
For determining
time zone of
endpoint
Monitor Status
of Software
Update
Selection
Buttons
Update Button
Leads to page
to set Soft
Update file path
New tab
section to get
detailed info
NOTE
The status information shown in the connectivity and endpoint status columns will not be
relevant to the VTX1000.
Global Management System User’s Guide
Chapter 4
Software Update
63
Download from Www.Somanuals.com. All Manuals Search And Download.
Software Update Console
The table below defines what information is displayed with each column header.
Column header
Description
Connectivity Status
Green network icon - Indicates that Global Management System can
successfully communicate with the system.
Green network icon with log - Global Management system is logging
system information.
Red network icon- The server is unable to communicate with a
system.
Yellow network icon - Indicates that Global Management System is
able to query the system, but is unable to receive status updates.
Endpoint Status
Gray ball -The video endpoint is not in a call.
Green ball - A video endpoint is in a call.
Red Cross - A video endpoint user is requesting help.
System Name
Model
System Identifier
Model of video endpoint
Software Version
GMT
Software version currently loaded on endpoint
Offset from Greenwich mean time
Status
Whether software updates are updating, pending, successful, failed
Software Update Tabs
Tabs have been added to the Software Update so that the administrator can easily access
detailed information for a system without having to click to the System Management Page.
General Tab
Contains pertinent information for software update, such as call status, software version and the
system’s local time. Descriptors for these fields can be found here.
Status
Contains details explaining why the selected device is remaining in a pending state or why
software update failed for this device. More information about “Status Details” on page 27.
Status Details - Descriptor for current status.
Failure Reason - Describes why Soft Update failed.
Next Update Time - Details when this system will be updated.
The following only applies to a ViewStation model:
Remove Address Book entries -Yes indicates that Address book entries will be removed
after an update
Remove System files - Yes indicates the endpoint settings will be removed after an update
Passive FTP - Yes indicates the Global Management System will perform Software Update
in Passive FTP mode vs. Active FTP.
Details
Records all steps during the Software Update process for the selected system. If Soft Update
failed during the process, then all steps until the point of failure will be logged here.
Global Management System User’s Guide
Chapter 4
Software Update
64
Download from Www.Somanuals.com. All Manuals Search And Download.
Updating ViewStation Software
How to perform a Software Update
1. Configure Software Update by setting the file path for each model’s softupdate.exe file.
2. Select endpoints for Software Update.
3. Choose Update.
4. Monitor Status of Software Update.
When Software Update is completed, the status indicated should say successful for the updated
endpoint. The software update status for the selected endpoints can be cleared by clicking on
the Clear Status button.
To cancel Software Update, the endpoint must be in pending status.
NOTE
If an endpoint has a password set, this password must be set in the server’s database.
NOTE
If the endpoint is engaged in a call, Global Management System will wait until the call ends
before performing a Software Update. Global Management System will check a system that
is in a call every 15 minutes until the call is over.
If an endpoint is offline and scheduled to be updated, Global Management System will check
every hour until the system is back online. Once the system is back online, it will be updated
with the latest software.
Selecting systems for Software Update
You can choose to update by model type, each individual one, or all of them. Selecting by model
type is not exclusive two models at a time can be updated.
To select all systems, click on the Select All button. A check mark will appear next to all systems.
To select the model of choice, click on the Select Type button. A dialog window will list Polycom
models that support Software upgrade. Click on the check box(es) next to the model(s) you wish
to update. Click on OK. Check marks will appear next to the endpoints corresponding to the
chosen model type.
To select a particular endpoint, click on the check box next to the desired endpoint in the
Software Update window.
Global Management System User’s Guide
Chapter 4
Software Update
65
Download from Www.Somanuals.com. All Manuals Search And Download.
Updating ViewStation Software
Update Function
1. Choose the option “Now” or “Later”.
2. Click on OK.
Now
Choosing Now will result in the immediate software update of the selected Polycom video
endpoints.
Later
The Later option allows you to update devices by Server Date/Time or by Device Date/Time.
When clicking on Update Later, a dialog box will appear requesting the date and time.
•
•
Enter the date in the following format: dd/mm/yyyy
Using the radio button, you can then choose to update by either Server Date/Time, or
Device Date/Time.
NOTE
If your endpoints are networked worldwide, you must take into consideration the activity
time frame for each endpoint when Update All at Server Date/Time is selected.
Server Date/Time
Choosing Server Date/Time will update the endpoint software once the designated time takes
place where the Server is housed. For instance, if the server is housed in Austin, TX and the
endpoint is housed in Raleigh, NC and the designated time for Software Update is 22:00:
00(GMT-5) or (10:00pm CDT), the time that endpoint will be updated is 23:00:00(GMT-4) or (11:
00pm EDT).
This is for ViewStation only
Remove Address Book entries -Yes indicates that Address book entries will be removed after an
update
Remove System files - Yes indicates the endpoint settings will be removed after an update
Passive FTP - Software Update will be performed in Passive FTP vs. Active FTP mode.
Global Management System User’s Guide
Chapter 4
Software Update
66
Download from Www.Somanuals.com. All Manuals Search And Download.
Updating ViewStation Software
ViewStation Date/Time
Choosing to update your machines by Device Date/Time will update the device at the designated
time.
If you choose to update by this feature, your device must be configured with the correct time
difference from Greenwich Mean Time (GMT). To configure your ViewStation follow the steps
below:
From the ViewStation’s main screen go to
System Info > Admin Setup > LAN/H.323 >
Global Management > Global Management System Setup >
Field
Description
Time Difference between Greenwich
Mean Time
-08:00 (if the ViewStation resides in
PST region)
Daylight Savings Time
Place check mark in check box (if your
state or country observes Daylight
Savings Time)
Select “Time difference from Global Management System:”, and choose the offset that
corresponds to you local time zone. For example, you would choose -08:00 if your ViewStation
resides in the Pacific Time Zone. Directly beneath is a checkbox for Daylight Savings Time.
Check this box, if your state or country observes Daylight Savings Time.
You can also set the ViewStation time remotely by doing the following
Highlight the system of interest in the System list and click on Manage System
Admin Setup> LAN & H.323 > Global Management >
Field
Description
Time Difference between Greenwich
Mean Time
-08:00 (if the ViewStation resides in
PST region)
Daylight Savings Time
Place check mark in check box (if your
state or country observes Daylight
Savings Time)
Global Management System User’s Guide
Chapter 4
Software Update
67
Download from Www.Somanuals.com. All Manuals Search And Download.
Updating ViewStation Software
Status
You can validate your Software Updates by viewing the status column in the Software Update
window. The following are possible results when proceeding with Software Update.
Status Column
Pending
Description
Pending to update
Updating
Software Update in progress
Software Update completed
Could not perform Software Update
Successful
Failed
If the Status for a system is pending or failed, these are the possible reasons why a system has
not yet been updated with the latest software.
Pending State
1. The device is offline.
2. Device is currently in a call.
Failure State
1. Software Update location not specified for the device and/or model.
2. Software Update file location does not exist.
3. The device is no longer managed by this server.
4. Device password needed.
5. Network error.
6. Update timed out
7. Internal error occurred. Please reboot the selected device.
8. Error unknown. Please reboot the selected device.
Global Management System User’s Guide
Chapter 4
Software Update
68
Download from Www.Somanuals.com. All Manuals Search And Download.
Updating ViewStation Software
Software Update Log
Every time Software Update is performed, Global Management System creates a log of all
the software update events that occur. This log file details the steps to completion for a given
Software Update.
If Software Update failed during the process, then all steps until the point of failure will be logged
here. Using this file, further analysis can be made in determining why the ViewStation did not
update.
A Polycom folder will be created in either the install folder or the install drive. Software logs will
appear in this folder.
If GMS is installed in drive:\Program files\Polycom\PWX, the file path will appear like this:
drive:\Polycom\PWX\log\1_1_1_1_@_yyyy-mm-dd-ss.log
If GMS is installed in drive:\gms\pwx, the file path will appear like this:
drive:\gms\pwx\log\softupdate\1_1_1_1_@_yyyy-mm-dd-ss.log
1_1_1_1_
_yyyy-mm-dd
-ss
IP address of the system
Date of occurrence
Time Software Update started
Global Management System User’s Guide
Chapter 4
Software Update
69
Download from Www.Somanuals.com. All Manuals Search And Download.
Updating ViewStation Software
Cancel Software Update
The cancel feature allows cancellation of the pending Software Updates. This can be done by
selecting endpoints you wish to cancel Software Update for. Once the selection(s) is made, click
on Cancel Update.
NOTE
To cancel Software Update, the endpoints can only be in pending status.
Global Management System User’s Guide
Chapter 4
Software Update
70
Download from Www.Somanuals.com. All Manuals Search And Download.
Software Update Configuration
Configuring Your Server for Software Update
In the previous version of Global Management System, the location of the Software update
executable files on the server had to be specified in Global Management System for this feature
to work. Now the Software Update executable files can be uploaded onto the server straight
from your client machine.
Upload
Sets the file path of softupdate.exe
To Configure Software Update:
1. Click on the Configure Software Update button which links to the Software Update
Configuration page.
2. Select the Device type from the drop down list on this page and click on Upload.
3. Browse to the location of the Software Update executable file for the specified device type
on the client machine.
4. Provide a description so that this file can be identified on this list.
5. Click on OK.
Deleting a Software Update
1. Select the model and description from the list
2. Click on the Delete button. A dialog box will appear stating, “Are you sure?”
3. Click on OK. The file will be removed from the server.
Global Management System User’s Guide
Chapter 4
Software Update
71
Download from Www.Somanuals.com. All Manuals Search And Download.
5
Provisioning
Provisioning is key to centralized management of your video network. With provisioning, the
administrator can simultaneously configure a group of video endpoints from a single location.
Provisioning replaces the endpoint’s files by uploading a new set of files that contain different
settings. This feature eliminates the need for the administrator to configure the endpoint manually
each time an endpoint is deployed or when a group of endpoints need to be reconfigured.
Provisioning is extremely useful when a setting needs to have the same value for a group of
endpoints. For instance, in the page below:
System Info > Admin Setup > LAN / H.323 > Global Address > Server
The fields on this page are Server IP address and Server Password. The values for these fields
will be the same for most endpoints belonging to a certain campus. Provisioning can easily
update these values for a group of endpoints if, let’s say, the server IP address changes.
Examples of when Provisioning is advantageous:
*
*
*
*
*
*
Deployment of endpoints
Server IP address changes
Changes for Security settings
Implementation of Gatekeeper within enterprise
Implementation of Gateway within enterprise
Changes in QoS settings
Applications for provisioning are not limited to updating large groups of endpoints; small groups
(i.e., 2-4 endpoints) can also be provisioned with new settings.
Chapter 5
Provisioning
Global Management System User’s Guide
72
Download from Www.Somanuals.com. All Manuals Search And Download.
Provisioning Console
Here is a screenshot of the provisioning console.
Figure 5.1 Provisioning
System status
column added
Current profile
for selected
endpoint
For determining
time zone of
endpoint
Monitor
Provisioning
Status
Profile that is to
be provisioned
Selection
Buttons
Provisioning
buttons
Page for setting
provisioning
profiles
Tab section to
get detailed
info for systems
Provisioning functional buttons
Provision
Click on this button to schedule Provisioning for the endpoints. The scheduler works just like the
Soft Update scheduler.
Cancel Provisioning
Cancels Provisioning for the selected endpoints. The endpoint must be in pending status.
Clear Status
The status for provisioning will remain on record until it has been cleared.
Configure Provisioning
Opens the Provisioning Configurations page. Provisioning profiles determine endpoint settings.
Multiple profiles can be created tailored to different groups of endpoints.
Global Management System User’s Guide
Chapter 5
Provisioning
73
Download from Www.Somanuals.com. All Manuals Search And Download.
Provisioning Console
Column header
Description
Connectivity Status
Green network icon - Indicates that Global Management System can
successfully communicate with the system.
Green network icon with log - Global Management system is logging
system information.
Red network icon- The server is unable to communicate with a
system.
Yellow network icon - Indicates that Global Management System is
able to query the system, but is unable to receive status updates.
Endpoint Status
Gray ball -The video endpoint is not in a call.
Green ball - A video endpoint is in a call.
Red Cross - A video endpoint user is requesting help.
System Name
Model
System Identifier
Model of endpoint
Software Version
GMT
Software version currently loaded on endpoint
Offset from Greenwich mean time
Whether software updates are updating, pending, successful, failed
Status
Provisioning Tabs
Tabs have been added to Provisioning so that the administrator can easily access detailed
information for a system without having to click to the System Management Page.
General Tab
Contains pertinent information for Provisioning, such as call status, software version and the
system’s local time. Descriptors for these fields can be found here.
Status
Status Details - Descriptor for current status.
Failure Reason - Describes why Provisioning failed.
Next Update Time - Details when this system will be provisioned.
More information about “Status Details” on page 27.
Details
Records all steps during the Provisioning process for the selected system. If Provisioning
failed during the process, then all steps until the point of failure will be logged here. Global
Management System also creates a text file of the details recorded.
Chapter 5
Provisioning
Global Management System User’s Guide
74
Download from Www.Somanuals.com. All Manuals Search And Download.
Provisioning Scheduler
How to schedule Provisioning
1. Select the endpoints by either choosing the Select All button or individually clicking on
each preferred endpoint
2. Click on the Provision button, the Date/Time to provision window will pop up.
2. Choose a profile from the pull down menu. To learn how to create profiles, see page 79.
3. Choose “Now” or “Later”: If “later” is chosen, designate the scheduled time to perform
provisioning and “Server Date/Time” or “Device Date/Time”. For more information click on
either Server Date/Time (see page 66) or Device Date/Time (see page 67).
4. Monitor Status of Provisioning, on the console screen.
When Provisioning is completed, the status indicated should display successful for the
provisioned endpoint. The provisioning status for the selected endpoint can be cleared by clicking
on the “Clear Status” button.
NOTE
If the endpoint is engaged in a call, Global Management System will wait until the call ends
before performing a Software Update. Global Management System will check a system that
is in a call every 15 minutes until the call is over.
If a endpoint is offline and scheduled to be updated, Global Management System will check
every hour until the system is back online . Once the system is back online, it will be updated
with the latest software.
NOTE
Provisioning may be cancelled only for a endpoint in a pending status.
NOTE
If a endpoint has a password set, this password must set in the server’s database.
Global Management System User’s Guide
Chapter 5
Provisioning
75
Download from Www.Somanuals.com. All Manuals Search And Download.
Provisioning Scheduler
Status
Here are the possible states that are returned when provisioning.
Status Column
Description
Pending
Updating
Successful
Failed
Pending to Provision
Provisioning in progress
Provisioning completed
Could not perform Provisioning
Here is a list of the possible reasons why a system is not yet provisioned or failed to provisioned.
Pending State
1. The device is offline.
2. Device is in a call.
Failure State
1. Provisioning profile does not exist
2. Provisioning profile does not contain any provisioning information.
3. The device is no longer managed by this server.
4. Device password needed.
5. The device is busy.
6. Network error.
7. Incomplete transfer of provisioning information.
8. Provisioning timed out
9. Internal error occurred. Please reboot the selected device.
10.Error unknown. Please reboot the selected device.
Chapter 5
Provisioning
Global Management System User’s Guide
76
Download from Www.Somanuals.com. All Manuals Search And Download.
Provisioning Scheduler
Provisioning Log file
If Provisioning shows that the system has failed to receive the new settings, a file will be sent to
one of the folders below. This log file will detail the steps to completion for a Software Update if
the ViewStation failed to provisioned.
If GMS is installed in drive:\Program files\Polycom\PWX, the file path will appear like this:
drive:\Polycom\PWX\log\1_1_1_1_@_yyyy-mm-dd-ss.log
If GMS is installed in drive:\gms\pwx, the file path will appear like this:
drive:\gms\pwx\log\Provisioning\1_1_1_1_@_yyyy-mm-dd-ss.log
1_1_1_1
_yyyy-mm-dd
-ss
IP address of the system
Date of occurrence
Time Provisioning executed
Chapter 5
Provisioning
Global Management System User’s Guide
77
Download from Www.Somanuals.com. All Manuals Search And Download.
Provisioning Configurations
This screen contains a list of profiles that were created and its associated device type. A profile
defines pages with fields that can be configured in the endpoint. These are a subset of the fields
that appear when the admin screen is called up from the endpoint interface or web browser.
Figure 5.2 Provisioning > Provisioning Configurations
List of profiles
Device type
associated with
profile
Pull-down
menu display
selected device
Modify profile
buttons
Summarizes
detail of profile
Profiles makes it easier to modify a group of endpoints. Profiles can be set up for a specific group
of endpoints. How these groups are defined is up to the administrator.
Here are some examples of groups:
•
A group can consist of endpoints that are proximally near each other and report to the
same Global Directory server.
•
•
A group of endpoints that are the same model
Endpoints that have the same H.323 services such as registration to the same
Gatekeeper.
Global Management System User’s Guide
Chapter 5
Provisioning
78
Download from Www.Somanuals.com. All Manuals Search And Download.
Provisioning Configurations
Adding a profile
Figure 5.3 Provisioning > Provisioning Configurations > Add configuration profile
1. Click on Add, the Add Configuration Profile window will pop up.
2. Choose the Device type from the drop down menu.
3. Enter a profile Name to identify the profile.
If based on an existing profile, check this box and choose the base profile from the drop
down menu.
NOTE
Profiles can be based on other profiles. A base profile is a template containing settings that
are global for endpoints in an enterprise. Base profiles eliminate the need to configure the
same settings every single time.
4. Click on Continue, the Add Profile window will open.
Chapter 5
Provisioning
Global Management System User’s Guide
79
Download from Www.Somanuals.com. All Manuals Search And Download.
Provisioning Configurations
Add Profile Window
Figure 5.4 Provisioning > Provisioning Configurations > Add configuration profile
Must click on
Save Profile to
update profile.
Navigate
For page to
through the
ViewStation
admin window
be provisioned
make sure this
is checked
The navigational menu in the main frame corresponds to the Admin Setup page on the endpoint
interface. Not all fields are provisionable since some fields are unique to each endpoint such
as the ISDN phone number. Tables containing the fields, the associated values and meaning is
listed on the following page.
1. Navigate to the sections on the tree menu that are to be provisioned.
2. Click on “Enable this page for provisioning” check box.
NOTE
The check box “Enable this page for provisioning” must be checked in order for the settings
on that page to be provisioned. If this checkbox is not checked, Global Management System
will skip uploading the files associated with that page during provisioning.
Chapter 5
Provisioning
Global Management System User’s Guide
80
Download from Www.Somanuals.com. All Manuals Search And Download.
Provisioning Configurations
Add Profile Window cont.
3. Enter the necessary information required by the fields. When “Enable this for provisioning”
is checked, all items on that page will overwrite information in the current identical fields
in the endpoint’s settings. For example, as in the screenshot above, “Auto Answer” is
configured to Yes and “Allow User Setup” to No. If the “Allow User Setup” is currently set
to Yes on the ViewStation, after provisioning “Allow User Setup” will change from Yes to
No and ”Auto Answer” will have a Yes value.
NOTE
If a field is left blank on any of the pages which have “Enable this for provisioning” then the
equivalent field on the endpoint will be erased when provisioned.
4. Navigate to the next section. Repeat step 3.
NOTE
The Add Profile feature saves the settings when navigating from one section to the
next. However, these settings are only temporarily saved. In order for the settings to be
permanently saved, the Save Profile button on the bottom of the window must be clicked on.
5. Once the profile configuration is complete, click on the Save Profile button on the bottom
of the window. This saves all pages within the Admin Setup directory, not just the page
shown in the example screenshot.
NOTE
The endpoint cannot be configured beyond the model capabilities. Even though it seems
that you are able to provision a settings which your endpoint model may not inherently
have, these configuration pages are not model specific. For instance, do NOT attempt to
provision a 512 Kbps dialing speed to a ViewStation SP128. This will render the ViewStation
inoperable.
Editing a Profile
Editing a profile works in a similar fashion to adding a profile.
1. Select the profile you wish to edit from the list.
2. Click on Edit, the Configuration Profile window will pop up.
3. Navigate to the sections on the tree menu that need to be modified.
4. Once the profile is complete, click on the Save Profile button on the bottom of the window
Chapter 5
Provisioning
Global Management System User’s Guide
81
Download from Www.Somanuals.com. All Manuals Search And Download.
Provisioning Configurations
Endpoint Administration Setup
The following menus mirrors the primary navigation level in the Add Profile window for a V-
Series, ViewStation and iPower. Some of the selection items found in the video endpoint
interface and Web Pages are not present. These selection items are not provisionable through
Global Management System. For a more in depth view that explains what each field is in the
ViewStation Admin Setup Menu or iPower Admin Tools Menu, please refer to Appendix.
ViewStation Provisioning Menu
General - Sets basic administrative and ViewStation information
LAN/H.323 - The H.323 screen is used to configure IP networking for the ViewStation
Phone/Audio - Configures analog telephone information connected to your ViewStation
Video/Camera - Configures ViewStation video and camera properties
Security - Set the ViewStation password
iPower Provisioning Menu
General - Sets basic administrative and iPower information
ISDN- Configure settings for ISDN
LAN - The H.323 screen is used to configure IP networking for the iPower
Video - Configures iPower video and camera properties
Directory - Sets iPower Directory settings
Utilities - Sets various controls for iPower
Internal MCU - Configures settings for embedded multipoint functionality
V-Series Provisioning Menu
General Settings - Configure the general behavior of the system to accommodate your
environment.
Video Network - Configures settings that enables the system to operate within the video
network.
Global Services - Configures settings that enables the system to be managed by Global
Management System and use the Global Directory
Monitors - Allows for customization of displays to suit your room and equipment
configuration.
Cameras - The Cameras screens let you specify camera settings.
Audio Settings - Sets audio settings of the video endpoints
LAN Properties - Configure the system to work with the LAN.
Chapter 5
Provisioning
Global Management System User’s Guide
82
Download from Www.Somanuals.com. All Manuals Search And Download.
6
Account Management
This feature is used to set up accounts to track endpoint usage time. Accounts can be created
for a particular group or department. If the account user accesses an endpoint shared by many
departments, the usage time can be tracked with the results shown in Call Detail Record.
Account Management is useful for the accounting department to reconcile usage time by account
number and to bill the department for ISDN minutes accrued.
Figure 6.1 Account Management
Global Management System User’s Guide
Chapter 6
Account Management
83
Download from Www.Somanuals.com. All Manuals Search And Download.
Managing Endpoint Accounts
Adding an Account
1. Click on Add Account; a pop up window will appear.
2. Enter the appropriate account name/number and description.
3. Click on OK. The screen will reload and the account information entered will appear on
the Account Management screen.
Removing an Account
1. Select on the desired account for removal.
2. Click on Remove Account, a dialog box will appear.
3. Click on OK to confirm removal of account. The screen will refresh with that account
removed.
NOTE
These are the valid characters for use in Account Validation.
0-9, a-Z, period, semicolon, colon, comma, #, *, -, _ , \, /, @, +, (, ), &, ‘, =
NOTE
Endpoints making calls with an account number will be validated by the first Global
Management System server in the Manager URL list, under the Management Tab in the
System Management page. If there are more than two Global Management System servers
managing an endpoint, the second server will not validate the account.
Importing Accounts
Accounts can now be imported in batch into Global Management System. Users can now enter
as many accounts at one time instead of entering accounts one by one. To import accounts,
the file must be in csv form with the account code and description delimited by a comma. The
maximum number of accounts that can be imported into Global Management System is 10000.
1. Click on Import Account and browse to the location of the file on the client machine.
2. Click on Import Data.
Example of csv data
12345,Accounting
45612,Marketing
6874231,John Smith
781357,Marcy Kestral
98645,Sales
564897,Helen Critendon
Global Management System User’s Guide
Chapter 6
Account Management
84
Download from Www.Somanuals.com. All Manuals Search And Download.
Account Configuration
In order for Global Management System to record account usage in Call Detail Record, Account
Validation must be configured on the endpoint:
System Info > Admin Setup > LAN/H.323 >
Global Management > Global Management System Setup >
Field
Description
Must be checked
Optional
Require Account Number to Dial
Validate Account
Require Account Number to Dial
When this feature is checked, the endpoint user must first enter an account number before
proceeding with a conference call. Any account number can be entered at this point even though
that account number may not exist in the Account Management list. If the account needs to be
validated, then “Validate Account” must be checked.
Validate Account
This feature cross-references with Global Management System whether the account entered is
a valid account. If the account does not exist in the database, the endpoint user who attempts to
make a video call will not be able to proceed with the call.
Global Management System User’s Guide
Chapter 6
Account Management
85
Download from Www.Somanuals.com. All Manuals Search And Download.
7
Reports
Global Management System will generate reports of video endpoint usage. The implementation
of the report feature is for administrator access to the historical activity of network events.
Two types of reports can be generated in Global Management System:
Call Detail Record
Detailed information regarding video endpoint
calls are displayed in this report
Export Call Detail Record as a comma
delimited file for analysis.
Network Status Report
Device Trace Report
This report describes statistics of all endpoints
managed by Global Management System
View log files of endpoints that have or have
had device tracing enabled.
Global Management System User’s Guide
Chapter 7 Reports
86
Download from Www.Somanuals.com. All Manuals Search And Download.
Call Detail Record
Calll Detail Record Introduction
Global Management System will generate call usage reports for each Polycom video endpoint to
that server. These reports can be used for billing purposes or for troubleshooting purposes. Call
Detail Record has been revamped in this version of Global Management System. The change
in the graphical user interface reflects a more consistent look and feel with the rest of Global
Management System.
The new features that have been added to Call Detail Record are:
•
•
Customizable Reporting feature
Selectable Date features
Option to include ISDN and/or IP calls
Option to include Outbound and/or Inbound
Option to include successful and/or failed calls
Serial number of endpoint is now provided
•
Figure 7.1 Call Detail Record
Name of ViewStation,
V-Series, ViaVideo or
iPower
Device type
Pull-down
menu display
selected device
Selection tools
Opens Report
Customization
window
Global Management System User’s Guide
Chapter 7 Reports
87
Download from Www.Somanuals.com. All Manuals Search And Download.
Call Detail Record
Call Detail Record for Billing
The Call Detail Record Feature can be used to bill back departments for their video usage or, if
you are a service provider, customers. Billing back through Call Detail Record is most effective
when used in conjunction with Account Management. The account numbers, which are set up in
Account Management, allows for reconciling the cost of video usage with an identifiable user.
The report has been streamlined for accounting with the addition of many optional features in
generating reports. Also, these options make differentiating between ISDN and IP calls easy.
Other options, such as, only including outbound calls when generating a report further adds to
the ease of billing.
The reports can be exported as a .csv file, a comma delimited file, which can be imported to any
database program that accepts that format.
Call Detail Record for Troubleshooting
Call Detail Record provides troubleshooting information such as how many channels connected
in an ISDN call and how many failed calls were made (calls that did not connect) when these
options are selected in the “Customize Report” window. These details can provide insight to
errors that occur during the video calls. In addition, usage data can be extracted from Call Detail
Record to determine network traffic.
Chapter 7 Reports
Global Management System User’s Guide
88
Download from Www.Somanuals.com. All Manuals Search And Download.
Call Detail Record
Generating a Call Detail Record
Instructions on creating a report. Details are given below.
1. From the Reports menu, click on “Call Detail Record”.
2. Select Systems for reports
3. Click on Generate Report.
4. Choose options for report customization. This is an optional step.
5. Once the options have been selected, click on Generate.
Figure 7.2 Call Detail Record > Report Customization Options
Selecting Systems
The Call Detail Record screen will list all systems currently being managed by Global
Management System and all previously managed system that have a call history. The pull down
menu enables you to view the list by ViewStation units,V-Series units, ViaVideo units or all units.
All systems selected is the default for report generation. You can select systems by clicking on the
check boxes next to the system of interest. You can also select systems by clicking on the Select
All button. The Select All Button will select all systems appearing on the list, which is dependent
on the selected option for the “Device Type” pull down menu.
Chapter 7 Reports
Global Management System User’s Guide
89
Download from Www.Somanuals.com. All Manuals Search And Download.
Call Detail Record
Generating a Call Detail Record
Generate Report
If no options are chosen and the Generate Button is clicked on, then the report will be based on
the following default settings.
•
•
•
•
ISDN calls
Outbound calls
Successful calls - calls that only connected
Date range is defaulted to all calls in the database for selected endpoints.
Customizing Reports
You will be able to select different options for generating a report customized to your needs.
Call types:
•
•
•
•
•
•
Predefined selectable date ranges or custom date settings under Report type
Option to include only ISDN and/or IP calls
Options to include outbound and/or inbound calls
Option to include successful and/or failed calls
Automatic CSV file format report generation
Option to include headers in the CSV file
Other options:
Generate CSV file - Generates a CSV file and an html report concurrently.
Include column headers with CSV file - Provides column headers to note what column is what in
the CSV file.
Chapter 7 Reports
Global Management System User’s Guide
90
Download from Www.Somanuals.com. All Manuals Search And Download.
Call Detail Record
Interpreting the Report
Figure 7.3 Call Detail Record > Report
Account
Name of video
endpoint
Date and time
of call
Far site
address
Direction of
call: Inbound or
Outbound
numbers
appear here
Duration of
video call
Number of
channels used
Save file to
.CSV format
The order given here is the same order for both the html report and the .csv report. The table
below describes the meaning of each for report interpretation.
Column
header
Acc’t
Description
Account. Account number designated in Account Management
Name of System
System
Date/Time
Far Site
Date and time when call was made
Type of call. Designates whether the call is IP-based or an ISDN call and
displays the IP address or Phone Number of other endpoint
Whether the call is inbound or outbound
Direction
Chan.
Channels. The number channels connected during a call specific to ISDN.
For ISDN calls, the number of channels connected will be shown. In general,
every 2 channels connected equals 1 ISDN line. However, the number of
lines connected is dependent on how many channels were connected, i.e.
(2 channels = 1 ISDN line, 3 channels = 2 ISDN lines) If an odd number of
channels connect, the number of ISDN lines connected is equal to the next
even number divided by 2.
Chapter 7 Reports
Global Management System User’s Guide
91
Download from Www.Somanuals.com. All Manuals Search And Download.
Call Detail Record
Interpreting the Report cont
Column
header
Description
Chan. cont.
NOTE
iPower systems show only 0 or 1 for the number of channels, regardless
of the actual number of ISDN channels used in an H.320 calls
Providers usually charge by how many lines connected, so in general, every
2 channels connected equals 1 ISDN line. If the endpoint has ISDN bonding,
then the number of channels shown connected is what is shown. However,
the number of lines connected is dependent on how many channels were
connected, i.e. (2 channels = 1 ISDN line, 3 channels = 2 ISDN lines) If an
odd number of channels connect, the number of ISDN lines connected is
equal to the next even number divided by 2, i.e., (5 channels= 6/2 = 3 ISDN
lines).
When IP based calls are made, only 1 channel will be shown in this column.
BW
Bit rate which call is made at. Not all video endpoints provide call bit rate.
Minutes. Duration of the cal
Min.
Cause
ISDN Cause Code. Cause Code. The V-Series and Polycom endpoints will
report ISDN Cause Codes, shown in this column.
NOTE
This field is only available if CDR synchronization is enabled.
Disconnect Reason
Disconnect
These are the disconnect reasons for the following error codes, applicable to
the V-Series, ViewStation models and FX and EX models. The reason text
may be long and may be truncated in the UI. The full text length will be visible
when the report is exported into CSV.
NOTE
This field is only available if CDR synchronization is enabled.
If failed calls were selected for the query, these calls will show up with 0 minutes for duration and
0 channels connected.
Chapter 7 Reports
Global Management System User’s Guide
92
Download from Www.Somanuals.com. All Manuals Search And Download.
Call Detail Record
Exporting Call Detail Record
Call Detail Record can be saved as a comma-delimited file and imported to a spread sheet
program for further analysis. To save Call Detail Record:
To save Call Detail Record
1. Click on Generate CSV file in the Generate Report window or click on To CSV at the
bottom of the report page. A File Download dialogue box will appear.
2. Choose your options stated in the dialogue box.
Double clicking on the .csv file or choosing “Open this file from its current location” may open the
report on your computer’s default spreadsheet program.
Chapter 7 Reports
Global Management System User’s Guide
93
Download from Www.Somanuals.com. All Manuals Search And Download.
Network Status Report
Video Network Status Report
The Video Network Status Report summarizes details such as how many systems are online,
how many systems are being managed. At the top, the report provides information of the overall
management status for the video network. Also, the information is broken down to summarize
the details for each device type. The section of the report that summarizes video endpoint
network status is very comprehensive and includes details such as Provisioning and Soft Update
status.
The report is dynamically written. Meaning, that if a particular device type is not managed by
Global Management System (i.e., WebCommander), then, the only information reported for this
device type is the number of managed systems = 0. If a WebCommander is finally added to the
Global Management System database, then the report will also provide status information on
errors.
Global Management System User’s Guide
Chapter 7 Reports
94
Download from Www.Somanuals.com. All Manuals Search And Download.
Network Status Report
Video Network Status Report
The table below describes which report features support each device type:
Feature
ViewStation, ViaVideo iPower Path
MGC Web
Other
Device
FX/EX and
V-Series
X
Navigator Commander
Managed
Online
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Requesting
Help
X
X
No
No
No
No
No
No
X
No
X
No
X
Having errors
No
No
X
X
Having
warnings
In Call
X
X
X
No
No
No
X
No
No
No
No
Software
Update
No
No
pending
Software
Update failed
Provisioning
pending
X
X
X
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
Provisioning
failed
Chapter 7 Reports
Global Management System User’s Guide
95
Download from Www.Somanuals.com. All Manuals Search And Download.
Device Tracing
Device tracing provides diagnostic capabilities in Global Management System. Endpoint activity
such as the handling of the remote control or gatekeeper communications is logged when device
tracing is enabled. If issues are occurring with an endpoint, enabling device tracing can help
with diagnosing the situation.
Figure 7.5 Device Tracing
Currently, the device types supported in Device Tracing are the ViewStation and V-Series
models. For endpoints that have device tracing enabled, the device trace log file is generated
once everyday. These log files will be maintained on the server for the number of days
designated under the “Modify Device Tracing” section found within the Configuration > Server
Preferences > Device Specific Configuration page.
Enabling Device Tracing
Device Tracing can be enabled in one of two ways. First, when editing a Device tracing
supported device, an option to enable device tracing is provided within that window. The
second way to enable device tracing is within the Reports > Device Tracing page. All managed
endpoints that support device tracing will appear here. When the Tracing button is clicked on
for a selected item, “Device Tracing” can be enabled by choosing that option in the drop down
menu. Endpoints that have device tracing enabled will have the green network icon with logging
appear next to it.
Once Device Tracing has been enabled, trace log files will appear in the “Tracing” tab.
Depending on endpoint activity, these files can be very large in size.
NOTE
If Device Tracing is enabled for a device, other users will not be able to Telnet into this device.
Global Management System User’s Guide
Chapter 7 Reports
96
Download from Www.Somanuals.com. All Manuals Search And Download.
8
System Configuration
System Configuration Overview
Changing the server configurations can be found by clicking on the wrench icon in the top right
hand corner of your browser window. On this screen, you will find a gateway to different pages
where the following can be set:
Group Administration
Add, modify and remove groups. Set group
permission levels.
User Administration
Add, remove and modify users
Adjust preferences for this server
Adjust Email notification settings
Add key code, please see page 13.
Server Preferences
Remote Alert Notification
License Authentication
Global Management System User’s Guide
Chapter 8
System Configuration
97
Download from Www.Somanuals.com. All Manuals Search And Download.
Group Administration
Group Administration enables for setting up group permissions. Users of Global Management
System can belong to one of the 3 default groups: Administrator, Operator, AR/Billing or a newly
created group.
Administrator: Has the complete access to all facets of the application. This includes
monitoring, management and reporting. The administrator can make changes to all items in
menus stated above.
Operator: The administrator determines access. Operator may have access to view the
registrant list, active calls and network usage. They may be able to view configurations and
diagnostics but not reporting. They generally have no rights in making changes to management
and configuration pages. If administrator wants operator to have more rights, this can be granted
to the operator.
AR/Billing: Access is granted to view and generate Call Detail Record and Network Status
Reports only.
Groups can be created and modified here. Unique permission levels can be applied to created
groups. To learn more about permission levels, click here.
Permission Levels
The permissible levels for a specific group grants a member of that group accessibility to certain
functions or pages. For instance if a member belonged to the AR/Billing group configured with
default permissions, none of the other top-level icons (System Management, Global Directory,
Provisioning, etc.) would appear when accessing Global Management System. When the user
logged in, the application would default to the Reports page.
The levels of permission include:
•
•
•
Access to view the pages
Device specific operations
Modify, configure pages or perform related task
For example if a user belonged to the operator group with the default settings, when accessing
the endpoint page, they will not see the full range of functional buttons, i.e., Add, Edit and
Remove will be missing. The user will only see the Unregister button and View Log. Whereas,
a user belonging to the Administrator Group will have full access to all functional button on
this page.
Global Management System User’s Guide
Chapter 8
System Configuration
98
Download from Www.Somanuals.com. All Manuals Search And Download.
Group Administration
Adding a Group
1. Click on the Add Group button. A Dialog Box will appear and ask for the required
information: name and description.
Figure 8.1 Configuration > Group Administration > Add Group
2. Enter Group Name and Description.
3. Click on OK. The window will enlarge.
The Group Name and Description will be listed in the top section of the window. The left hand
side mirrors the main navigation in Global Management System. When selecting between the
main sections, all menu items specific to each section will be listed.
Figure 8.2 Configuration > Group Administration > Add Group
Global Management System User’s Guide
Chapter 8
System Configuration
99
Download from Www.Somanuals.com. All Manuals Search And Download.
Group Administration
If an item such as System Management is selected, the permission levels are to View, Perform
Device Specific Task and Manage Device Configuration. Select the level of access for the
specified group.
4. Navigate through all major sections and select the level of access for the specified group.
The View permission level must be checked in order for the other selectable permission
levels appear.
5. Click on Save Group.
NOTE
When selecting between the major sections, your selections will remain saved. To
permanently save the selections Save Group must be clicked on. If not all settings selected
will be lost.
Editing a Group
1. Select a group from the list.
2. Click Edit a Group. A window will pop up.
3. Navigate through all major sections and select the level of access for the specified group.
The View permission level must be checked in order for the other selectable permission
levels to appear.
4. Click on OK.
Removing a Group
1. Select the desired Group from the list.
2. Click on Remove Group. A dialog box asking for confirmation of your decision to remove
the group will come up.
NOTE
If there are users in the group, this dialog will appear, “Removing this group will result in the
removal of the group’s members from the User Administration list. Are you sure you want to
continue?”
3. Click on Yes. The screen will refresh with the group removed from the list.
NOTE
The administrator group cannot be deleted.
Global Management System User’s Guide
Chapter 8
System Configuration
100
Download from Www.Somanuals.com. All Manuals Search And Download.
User Administration
On this screen you will be able to add users to access Global Management System. All users
have complete access to managing all sections of the program. As the default, the user name:
admin can never be deleted from the list.
Adding a User
1. Click on the Add User button. A Dialog Box will appear.
2. Fill in the required information:
•
•
•
Enter the Name. The Name cannot be longer than 10 characters.
Choose the Group which this user will be a member of.
Enter and Confirm the password cannot be longer than 10 characters.
3. Once the information is entered click on OK. The user’s name will appear on the User’s
list.
Modifying a User
1. Select a user from the list.
2. Click Edit User. A dialog box will pop up.
3. Change the required information for the selected user.
4. Click on OK.
Removing a User
1. Select the desired user from the User’s list.
2. Click on Remove User. A dialog box asking for confirmation of your decision to remove
the user will come up.
3. Click on Yes. The screen will refresh with the user removed from the list.
NOTE
The “Admin” user cannot be deleted from the User Administration list.
Global Management System User’s Guide
Chapter 8
System Configuration
101
Download from Www.Somanuals.com. All Manuals Search And Download.
Server Preferences
On this screen you will find the links for Software Update Configurations, ViewStation Status
URL, Database compaction and Email server setting.
Software Update Configuration
Please refer to page 71 for more information on Software Update Configuration.
Provisioning Configuration
Please refer to page 78 for more information on Provisioning Configuration.
Email Configuration
Enter the address of the email server here for Remote Alert Notification to send emails. The
email server must be SMTP compliant in order for this feature to work. Also, you can set the
“From” field for emails sent by Global Management System in the “Originating email address”
field.
Device Specific Configuration
On this screen, set the configuration parameters for the Polling interval for each device, Default
Password and Database Maintenance. To learn more, refer to the following page.
Device Tracing Configuration
This new window will set the configuration parameters for the number of devices that can have
data logged at one time.
CDR Maintenance Configuration
The configuration parameters for CDR database maintenance are set here.
CDR Synchronization Configuration
The synchronization settings are configured here.
Global Management System User’s Guide
Chapter 8
System Configuration
102
Download from Www.Somanuals.com. All Manuals Search And Download.
Server Preferences
Device Specific Configuration
Select the desired device type from the pull-down menu.
For all Devices
Polling
Global Management System polls the devices it is managing, with a polling period specific for
each the device type.
The default polling period for each device type is shown below.
Device Type
ViewStation and FX/EX and
V-Series
Default Cycle
300 sec
ViaVideo
600 sec
300 sec
300 sec
120 sec
300 sec
300 sec
iPower
PathNavigator
MGC
WebCommander
Other
If your settings are left at the default, Global Management System will poll a specific ViewStation,
for example, every 5 minutes. Note that, if a ViewStation is turned off within that 5 minute cycle,
it will not be designated online until Global Management System polls that device again (up to 5
minutes later). If the ViaVideo application is closed but it’s PC remains connected to the network,
it will immediately show up as not responding.
You can change the default setting to have more frequent polling. However if a video device is in
a call, the video quality during the call may be compromised.
To change the polling frequency
1. Select the device type from the pull-down menu.
2. Change the value to the desired value representing the time between polls. Remember
this is in seconds.
3. Click on Update Setting.
Global Management System User’s Guide
Chapter 8
System Configuration
103
Download from Www.Somanuals.com. All Manuals Search And Download.
Server Preferences
Device Specific Configuration
For Polycom Video Endpoints
Default Password
If each video endpoint in your organization has the same administrative password, enter the
default password information. This will enable you to manage systems that have an existing
administrative password. This does NOT reset the administrative password on the video
endpoint. Instead, by setting the default password on the server, Global Management System will
now be aware of the unit’s password. If you want to configure an administrative password for all
Polycom group video endpoints on your network, you will need to provision this setting.
To set the default password, click on the “Modify default password” check box and enter the
password in the Password field and the Verify field in the Default Password section.
Otherwise, leave these fields blank if the Polycom group video endpoints in your organization
require individual passwords or have no passwords.
For ViewStation only
Hide Admin Password
When connecting to a ViewStation via the Manage System button, the unit’s admin password is
exposed in the URL line at the bottom left hand corner of the browser window. Check this option
to hide the password and require the user to enter the admin password (in a login dialog box) for
each Manage System request.
Modify Tracing Setting
The duration for when a “Device Trace” log file is generated for a specific endpoint is specified
under “Days to keep tracing logs”. The default is 7 days, however, the default can be specified
at a higher number. The longer the file is kept, the more files will be maintained on the server.
Check this option to specify the number of days to keep the tracing logs on the server.
Global Management System User’s Guide
Chapter 8
System Configuration
104
Download from Www.Somanuals.com. All Manuals Search And Download.
Server Preferences
Device Tracing Configuration
This new window will set the configuration parameters for the number of devices that can have
data logged at one time. The recommended maximum number of devices to be traced at one
time is 60. Any number set higher than 60 risks increased network traffic.
To enable device tracing for the endpoint, go to the Device Tracing page under Reports or on
the System Management page, edit an endpoint.
Global Management System User’s Guide
Chapter 8
System Configuration
105
Download from Www.Somanuals.com. All Manuals Search And Download.
Server Preferences
CDR Maintenance Configuration
Report configuration enables the user to set the variables for storing CDR data.
Archive data older than - How often data is archived and written to disk. At this point, the data
that is archived is removed from the database and can only be viewed by using the archived
files on disk.
Delete archives older than - The number of days archived data remains on disk before
deletion. After these archives are deleted, the data is no longer under the control of Global
Management System.
Local time for archive maintenance - The time of day when archive maintenance occurs. The
time should be a period of the day when there is not expected to be much traffic through Global
Management System.
The CDR data is stored to disk and can be found in the directory shown below on the server
where Global Management System is installed. Note that the archived files are in .csv format.
drive:\program files\polycom\pwx\CDR\<device type>
CDR Synchronization Configuration
For ViewStations and V-Series that are not connected to Global Management System, CDR
data is still being collected by these endpoints. CDR Synchronization allows for the synching
up of call data between the endpoint and Global Management System. This feature prevents
the loss of data when an endpoint is not connected to Global Management System because
the ethernet cable to the endpoint is unplugged but the endpoint is still in an ISDN call. When
the ethernet cable is reconnected with the endpoint, thus resulting in the reestablishing of the
Global Management System - endpoint connection, Global Management System will retrieve
the call data recorded by the endpoint when it was disconnected from the LAN during the
synchronization period specified in this page.
Enable CDR synchronization - Enables this feaure.
Synchronize every - The frequency at which Global Management System is synchronizing call
record data, the default is 0 days. The maximum interval is every 21 days.
Local time for synchronization - The time of day that the server will be synchronizing call
data.
Global Management System User’s Guide
Chapter 8
System Configuration
106
Download from Www.Somanuals.com. All Manuals Search And Download.
Remote Alert Notification
A Remote Alert Notification system has been implemented for 24/7 troubleshooting. Due to the
high mobility of a system administrator’s job, the remote alert notification system can inform
the administrator of network errors for endpoints. Two types of remote alert notifications can be
created: Email and SNMP. SNMP is now accessible as a remote alert.
Email Notification sends alerts to the administrator’s email informing of endpoints requesting
help, systems reporting connectivity problems, errors, warnings or systems not responding. The
email can be forwarded to the administrator’s pager for instant notification.
Simple Network Management Protocol (SNMP) is a network monitoring and control protocol
to inform the administrator the current status of the network. An SNMP Agent, a reporter of
activity process, will set traps when ViewStation networking mishaps occur. The SNMP agent will
return information contained in a MIB (Management Information Base).
Figure 8.3 Configuration > Remote Alert Notification
Name of Alert
Alert type:
Email or SNMP
Summarizes
details of the
alert
Multiple remote alerts can now be created in Global Management System. A remote alert can
be tailored to a system administrator’s job function. For example, Joe and Jane are part of the
IT administration team. Both cover video support, however, Jane focuses on desktop systems
and Joe focuses on group systems and infrastructure. Jane can customize the remote alerts to
receive alerts specific to her core job function.
Global Management System User’s Guide
Chapter 8
System Configuration
107
Download from Www.Somanuals.com. All Manuals Search And Download.
Remote Alert Notification
Email Notification
Email Notification has been enhanced to be more customizable in alert configuration. This
enables the administrator to receive a more tailed remote alert. The category types now match
the redesigned endpoint columns.
Figure 8.4 Configuration > Remote Alert Notification > Add Email Alert
Enter the alert
name. This is
used to identify
the alert
This box must
be checked
for Email
notification to
be enabled
Enter email
address which
receives alerts
Check off
which error
messages you
want to receive
for each device
Indicate how
often you want
to receive error
messages
The table above shows what type of messages are sent for each device.
Adding an Email alert
1. Click on Add, a new window will pop up.
2. Name the Alert. The Alert Name can be a person’s name.
3. Choose the Alert type from the pull down menu: Email
4. Click on Enable email Remote Alert Notification. This must be checked for emails to
be sent out.
5. Enter the email address of who is to receive the remote alerts.
6. Click on the check boxes for messages to be sent to the administrator’s specified email
address. For more information please refer to the next page for notification configuration.
7. Specify how many minutes apart each email should be sent from Remote Alerts.
8. Click on the Save Settings button to ensure the settings are saved.
NOTE
For email notification to work, the email address must be entered in the “Set Email
Configuration” window and the email server must SMTP compliant.
Global Management System User’s Guide
Chapter 8
System Configuration
108
Download from Www.Somanuals.com. All Manuals Search And Download.
Remote Alert Notification
Email Notification
Message
Example of Problem
System(s) is/are not responding
System is off, Network issues, not reachable by IP
Connectivity problem
Indicates that Global Management System is
able to query the system, but is unable to receive
status updates.
System(s) reporting errors
Lost Gatekeeper
The video endpoint cannot find the gatekeeper
that it normally registers with. The gatekeeper
might be in an offline state.
Microphone unplugged
The iPower is detected to have unplugged
microphone from the main unit of the video
endpoint.
Camera unplugged
The iPower is detected to have an unplugged
camera from the main unit of the video endpoint.
Video mode
Major error occurring on MGC unit or in one of the
cards.
System reporting warnings
Low Battery
The battery in the video endpoint remote control is
running low.
Lost Directory Server
The iPower cannot display the Global Directory.
The Directory server may be offline.
Web Server Redirect
Redirect response string (HTTP 3XX) returned
from an Other Device server.
iPower User Interface not running
The iPower user interface is not operating.
Minor error occurring on MGC unit or in one of the
cards.
System(s) requesting help
User requested assistance
Editing an Email alert
1. Select the alert name that needs to be edited from the list.
2. Click on Edit, a window will pop up.
3. Edit the items that require changing.
4. Click on the Save Settings button to ensure the settings are saved.
Global Management System User’s Guide
Chapter 8
System Configuration
109
Download from Www.Somanuals.com. All Manuals Search And Download.
Remote Alert Notification
Email Notification
Here’s an example email that is sent when a user requests for help.
From: GMS - LAN Host Name [Originating Email Address]
Sent: Friday, September 01, 2001 10:00 AM
To: Video Communications Network Administrator
Subject: GMS Alert: 2 system(s) requesting help
Body:
VS
Conference Room #1001 - Call 565-1212
Marketing Conference Room - Call 565-1213
An email of a particular type (i.e., help request) will only be sent once for each status change.
For instance, if a user requests help, an email will be sent to the email address specified. No
other emails based on that instance will be sent until help requested is acknowledged officially in
Global Management System. Once the user’s help is acknowledged, then an email will be sent
to the administrator noting that “All help requests has been acknowledged.”
If 2 users request help several minutes apart more than the specified separator time and neither
request has been acknowledged, then, 2 emails will be sent. The first email will contain the
System name of the first system that requested help. The second email will contain the names
of requests from both systems. This second email was driven by the second system requesting
help. The newly added second system will have an asterisks next to its name to note that this is
new on the list.
Global Management System User’s Guide
Chapter 8
System Configuration
110
Download from Www.Somanuals.com. All Manuals Search And Download.
Remote Alert Notification
SNMP Configuration
Figure 8.4 Configuration > Remote Alert Notification > Add SNMP Alert
Enter the Alert
Name. This is
used to identify
the Alert.
This box must
be checked
for SNMP
notification to
be enabled
Check off
which error
messages you
want to receive
for each device
type
Indicate how
often you want
to receive error
messages
The table above shows what type of messages are sent for each device.
Adding a SNMP alert
1. Click on Add, a new window will pop up.
2. Name the Alert. The Alert Name can be a person’s name.
3. Choose the Alert type from the pull down menu: SNMP
4. Click on Enable SNMP Remote Alert Notification. This must be checked for SNMP traps to
be sent out to the SNMP manager.
5. Click on the check boxes to specify which SNMP traps are to be sent for each device type.
For more information on the notification configuration, please refer to the next page.
6. Specify how many minutes apart each SNMP trap should be issued from Remote Alerts.
7. Click on the Save Settings button to ensure the settings are saved.
For the definitions of the MIB, please refer to the appendix section Global Management System
User Guide.
For instructions on how to send SNMP traps from the Global Management System server, please
refer to the “Sending SNMP traps” document in the documents folder.
Global Management System User’s Guide
Chapter 8
System Configuration
111
Download from Www.Somanuals.com. All Manuals Search And Download.
Remote Alert Notification
SNMP Configuration
Notification Configuration
Message
Example of Problem
System(s) is/are not responding
System is off, Network issues, not reachable by IP
Connectivity problem
Indicates that Global Management System is
able to query the system, but is unable to receive
status updates.
System(s) reporting errors
Lost Gatekeeper
The video endpoint cannot find the gatekeeper
that it normally registers with. The gatekeeper
might be in an offline state.
Microphone unplugged
The iPower is detected to have unplugged
microphone from the main unit of the video
endpoint.
Camera unplugged
The iPower is detected to have an unplugged
camera from the main unit of the video endpoint.
Video mode
Major error occurring on MGC unit or in one of the
cards
System reporting warnings
Low Battery
The battery in the video endpoint remote control is
running low.
Lost Directory Server
The iPower cannot display the Global Directory.
The Directory server may be offline.
Web Server Redirect
Redirect response string (HTTP 3XX) returned
from an Other Device server.
iPower User Interface not running
The iPower user interface is not operating
Minor error occurring on MGC unit or in one of the
cards
System(s) requesting help
User requested assistance
NOTE
If your system does not have SNMP, this function will be disabled. You will not be able to
configure the traps for errors that occur in your network. To enable an SNMP agent, install
the Microsoft SNMP from a Windows 2000 or 2003 CD.
Global Management System User’s Guide
Chapter 8
System Configuration
112
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
Connecting ViewStations to the LAN
Make sure that a LAN cable connected from the local area network is connected to the orange
connector on the back of your ViewStation. See the ViewStation QuickStart booklet for details.
1. Turn on the ViewStation.
2. Press the right arrow button on the remote control to select the System Info icon. Then
press the SELECT button to select it.
3 Press the right arrow button on the remote to go to the screens:
Setup > LAN/SNMP > LAN/Intranet >
If your LAN uses DHCP, press the up arrow on the remote to go to the DHCP field. Use
the arrow button to set the DHCP setting to Client. This enables the ViewStation to obtain
an IP address from a server on your network.
If your LAN does not use DHCP, set DHCP to off in the LAN/Intranet screen and manually
enter the IP address, subnet mask and gateway address provided by your system
administrator.
4. Restart your ViewStation by turning it off then on again. Go to the System Information
screen. You should see your system’s IP address. If the IP address displays “...waiting...”,
the ViewStation did not get an address from a server on your LAN. Check the LAN
connection and try again. The green light on the connector should be illuminated and the
yellow light should be blinking.
This ViewStation can now be added to the database.
Global Management System User’s Guide
Appendix
114
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
Enabling Global Management System on the iPower
Two items need to be configured in the iPower system before Global Management System can
manage the iPower.
•
•
Enable WebRemote in the iPower.
Configure the gms_admin user in the Administrator Tools folder in Windows.
An optional but recommended item would be to change the iPower system password.
Enable WebRemote in iPower AdminTools
1. Go to Start > PictureTel iPower > Administrator Information > Admin Tools.
2. In the main navigation section, click on Utilities, then click on the Network Management
Tab.
3. Check “Allow Web Remote Management”.
Configuring the gms_admin user
1. Go to Start Menu > Settings > Control Panel > Administrative Tools > Computer
Management >
2. In the side navigation under System Tools, click on Local Users and Groups and then
Users.
3. Click on gms_admin users in the User List. Open the Properties window.
4. In the General Tab, make sure that “Account is disabled” is unchecked and apply the
changes.
Changing the iPower password
It is also a good idea to change the default blank password to something else for security
reasons.
1. Go to Start Menu > Settings > Control Panel > Administrative Tools > Computer
Management >
2. In the side navigation under System Tools, click on Local Users and Groups and then
Users.
3. Click on gms_admin users in the User List.
4. Select the menu item Action -> Set Password.
This password also needs to be entered into Global Management when adding the iPower
system to the list of systems managed by Global Management System.
Global Management System User’s Guide
Appendix
115
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
Modem Installation for SoundStation VTX 1000 Device Support
The Global Management System (GMS) version 6.10 and above, provides Device Support
for SoundStation VTX 1000 conference phones. Unlike other devices supported under GMS,
SoundStation VTX 1000 is an analog conference phone that requires that a modem to be installed
to the GMS Server for device support.
The recommended modem for SoundStation VTX 1000 Device Support under GMS is the
RapidPort/4 Dual Unit PN: 301-1012-08. The RapidPort/4 Dual Unit provides 8 modem ports
for GMS to upload software to 8 SoundStation VTX 1000s simultaneously, minimizing upload
times for multi-unit upgrades. Software uploads to SoundStation VTX 1000, depending on
modem connection parameters, averages 15 – 20 minutes per unit so the Dual Port modem is
recommended for large SoundStation VTX 1000 deployments. For smaller deployments, the 4-
port version is fine alternative, PN: 301-1012-04
RapidPort/4 modems are not sold by Polycom, but are available worldwide through a broad
reseller network. Please visit Digi International’s web site for purchase information and a reseller
in your area.
http://www.digi.com/products/usb/rapidport4.jsp
Modem Installation:
Install the RapidPort/4 modem on the GMS Server in accordance with the installation
instructions provided with the unit. Digi updates RapidPort/4 modem drivers frequently, so it
is highly recommended that the latest modem drivers be installed after the initial installation
process for maximum performance, from the following link:
http://www.ionetworks.com/support/epdrivers.jsp#E2K
Using Other Modems:
Using modems other than the RapidPort/4 for SoundStation VTX 1000 Device Support is not
recommended and Polycom does not support such modems for the GMS/VTX application.
However, other modems may perform the same function adequately.
NOTE
If a modem other than RapidPort/4 is used, be sure to configure “MODEM CALL TONE
WAIT” to “ON” in the SoundStation VTX 1000 Admin Setup section of the user interface of
SoundStation VTX 1000 (not GMS). This VTX configuration change must be made for all
VTX units supported by non-RapidPort/4 modems; please see the SoundStation VTX 1000
Administrator’s Guide for more details.
Global Management System User’s Guide
Appendix
116
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - ViewStation
General Tab
This window displays the following System Management information for the selected
ViewStation.
Field
Description
System Name
Host name
IP Address
Line Status
Name of ViewStation
LAN Host Name
IP Address of ViewStation
Displays a row of icons each indicating the state of
an ISDN line or IP connection.
A green arrow pointing up indicates the line is
connected and initialized.
A red arrow pointing down indicates the line could
not be initialized. It may have been disconnected or
is improperly configured. A yellow square indicates
that the ViewStation is attempting to initialize the
line.
A green GK icon indicates that the system is
registered with a gatekeeper.
A yellow GK icon indicates that the system is
attempting to register with a gatekeeper.
A red GK icon indicates that the system has failed in
it’s attempt to register with a gatekeeper.
Call Status
For H.323 calls, one green ball represents system
is in a call.
For H.320 calls, each green ball represents an
ISDN channel that is connected during a call.
Software version
Video Number
Model
Version of software installed on ViewStation
ISDN number of ViewStation
ViewStation model
Serial
Serial number of ViewStation
Local time
The current local time of the ViewStation. In order
for the local time to be correctly expressed.
NOTE
The time difference must be set in the
ViewStation. Refer to page 67, to learn how
to set ViewStation time.
Global Management System User’s Guide
Appendix
117
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - ViewStation
Interface Tab
The type of network connections, associated addresses and network names for the selected
ViewStation are revealed in this window.
Field
Description
WAN enabled
States whether this ViewStation is connected to the
WAN
WAN Type
Line Status
The type of WAN interface connected to the
ViewStation such as ISDN BRI, ISDN Quad-BRI,
V.35/RS-449, PRI, etc.
Shows the status of each WAN interface line
connected to the system.
A green arrow indicates the line is initialized
and ready, A red arrow indicates the line is not
connected or not functioning properly and a yellow
block indicates the line is being initialized
LAN enabled
Indicates whether this ViewStation is connected to
the LAN
IP Address
IP Address of the ViewStation
LAN Host Name
H.323 Name
System name recognized by the network
The name that other H.323-enabled systems may
use to call this unit.
H.323 Ext
An extension that allows systems to call this system
through an H.320 to H.323 gateway
Global Management System User’s Guide
Appendix
118
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - ViewStation
Call Status Tab
On this screen you will find detailed information regarding the video call. Each row represents a
channel the ViewStation can potentially use.
When the call status ball is green that system is in a call and all the data shown in this window
is current for that system. If the call status ball is grey, the data shown represents information for
that last incoming or outgoing call.
Video Calls over IP
If the ViewStation establishes an H.323 (video over IP) call, then the video call would be repre-
sented by one channel.
Video Calls over ISDN
If the ViewStation uses H.320 (video over ISDN) then the ViewStation video call would be repre-
sented by the number of ISDN channels used for the call.
Video Calls Over PRI
PRI-T1 (US) lines have 23 video (B) channels and one data (D) channel. PRI-E1 (Europe) has
30 (B) channels and one data (D) channel.
Cause Codes
Cause Codes are only relevant to ISDN video calls. If an error occurs with one of the chan-
nels for a video call, a cause code will appear. The common cause codes for video connection
errors are listed in this linked documentation. To view this list for data interpretation, please view
page 149 in the appendix.
Caller ID
These numbers represent the last ISDN number this channel connected to. If the channel 1 last
connected via an IP call, then this channel shows the IP number. If channel 2 last connected with
ISDN then channel 2 shows that ISDN number.
Global Management System User’s Guide
Appendix
119
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - ViewStation
Network Stats Tab
This window is only active during a call. The Network Statistics screen describes the video and
audio protocols used and the rates at which a call travels over the network and to the party you
are calling. If the ViewStation is not in a call, the statistics will appear as dashes.
Field
Description
B1
B2
Tx Clock Rate
Transmission rate
Transmission rate
Rx Clock Rate
Errors
Receiving clock rate
Receiving clock rate
The number of CRC errors that
have occurred during the current have occurred during the current
The number of CRC errors that
call
call
Sync
The number of synchronization
errors that have occurred during errors that have occurred during
the current call the current call
The number of synchronization
Video Protocol
Video format
Audio Protocol
Comm Protocol
The current video protocol in use The current video protocol in use
(H.261, H.263, etc.)
(H.261, H.263, etc.)
The format of the video data
(QCIF, FCIF, etc.)
The format of the video data
(QCIF, FCIF, etc.)
The current audio protocol in use The current audio protocol in use
(G.711, G.722, G.728, etc.)
(G.711, G.722, G.728, etc.)
The communications protocol in
use (H.221, H.223, etc.)
The communications protocol in
use (H.221, H.223, etc.)
Global Management System User’s Guide
Appendix
120
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - ViewStation
Advanced Stats Tab
The Advance Network Statistics screen contains information about the status of a call. It
describes how fast audio and video is coming in and going out during a call. The statistics will
continually refresh throughout the duration of the video call. If the ViewStation is not in a call, the
statistics will appear as dashes.
Field
Description
Tx
Rx
Audio rate
Audio Rate transmitted
Receiving Audio rate
Video rate
Transmitting video rate
Receiving video rate
Video Rate Used
Video Frame Rate
Video FEC Errors
LSD Protocol
LSD Rate
The actual amount of bandwidth The actual amount of bandwidth
being used for video data
being used for video data
The current number of video
frames per second
The current number of video
frames per second
The number of Forward Error
The number of Forward Error
Correction (FEC) errors that have Correction (FEC) errors that have
corrected in the current call
corrected in the current call
The current Low Speed Data
(LSD) channel protocol in use
The current Low Speed Data
(LSD) channel protocol in use
The rate used for Low
Speed Data (LSD) channel
communications
The rate used for Low
Speed Data (LSD) channel
communications
MLP Protocol
MLP Rate
The current MLP channel
protocol in use
The current MLP channel
protocol in use
The rate used for MLP channel
communications
The rate used for MLP channel
communications
Remote System ID
An identifier string sent by
the remote site (usually a
manufacturer name)
An identifier string sent by
the remote site (usually a
manufacturer name)
Global Management System User’s Guide
Appendix
121
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - ViewStation FX and EX
Advanced Stats Tab
The Advance Network Statistics screen contains information about the status of a call. It
describes how fast audio and video is coming in and going out during a call. The statistics will
continually refresh throughout the duration of the video call. If the ViewStation is not in a call, the
statistics will appear as dashes.
Field
Description
Tx
Rx
Audio rate
Audio Rate transmitted
Receiving Audio rate
Video rate
Transmitting video rate
Receiving video rate
Video Rate Used
The actual amount of bandwidth The actual amount of bandwidth
being used for video data
being used for video data
Video Frame Rate
Video FEC Errors
The current number of video
frames per second
The current number of video
frames per second
The number of Forward Error
Correction (FEC) errors that have Correction (FEC) errors that have
The number of Forward Error
corrected in the current call
corrected in the current call
LSD Protocol
LSD Rate
The current Low Speed Data
(LSD) channel protocol in use
The current Low Speed Data
(LSD) channel protocol in use
The rate used for Low
Speed Data (LSD) channel
communications
The rate used for Low
Speed Data (LSD) channel
communications
MLP Protocol
MLP Rate
The current MLP channel
protocol in use
The current MLP channel
protocol in use
The rate used for MLP channel
communications
The rate used for MLP channel
communications
Remote System ID
An identifier string sent by
the remote site (usually a
manufacturer name)
An identifier string sent by
the remote site (usually a
manufacturer name)
Audio Packet loss
Audio Jitter
The number of audio packets lost The number of receiving audio
in transmission packets lost in the call
The variance from average audio The variance from average audio
transmission rate receiving rate
Video packet loss
Video Jitter
The number of video packets lost The number of video packets
in the call lost in the call
The variance from average video The variance from average video
transmission rate transmission rate
Global Management System User’s Guide
Appendix
122
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - ViewStation
Video Tab
Administrators will be able to view video sent and received by the selected ViewStation and con-
firm connection. The video window displays updates approximately once every five seconds. The
screen on the left-hand side shows near video, video out, and the screen on the right displays far
video, video in.
NOTE
To ensure security and privacy, the feature of viewing video sent and received by a
ViewStation can only be used if remote monitoring is enabled. Remote monitoring is disabled
by default. It may only be enabled using the ViewStation remote control.
To Enable Remote Monitoring
Using the ViewStation remote control navigate to:
System Info > User Setup > LAN & H.323 > Global Management >
Click on the “Allow Remote Monitoring” button to enable this feature.
Global Management System User’s Guide
Appendix
123
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - V-Series
General Tab
This window displays the following System Management information for the selected V-Series.
Field
Description
System Name
Host name
IP Address
Line Status
Name of V-Series
LAN Host Name
IP Address of V-Series
Displays a row of icons each indicating the state of
an ISDN line or IP connection.
A green arrow pointing up indicates the line is
connected and initialized.
A red arrow pointing down indicates the line could
not be initialized. It may have been disconnected or
is improperly configured. A yellow square indicates
that the ViewStation is attempting to initialize the
line.
A green GK icon indicates that the system is
registered with a gatekeeper.
A yellow GK icon indicates that the system is
attempting to register with a gatekeeper.
A red GK icon indicates that the system has failed in
it’s attempt to register with a gatekeeper.
Call Status
For H.323 calls, one green ball represents system
is in a call.
For H.320 calls, each green ball represents an
ISDN channel that is connected during a call.
Software version
Video Number
Model
Version of software installed on V-Series
ISDN number of V-Series
V-Series model
Serial
Serial number of V-Series
Local time
The current local time of the V-Series. In order for
the local time to be correctly expressed.
Global Management System User’s Guide
Appendix
124
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - V-Series
Interface Tab
The type of network connections, associated addresses and network names for the selected V-
Series are revealed in this window.
Field
Description
WAN enabled
States whether this V-Series is connected to the
WAN
WAN Type
Line Status
The type of WAN interface connected to the V-
Series such as ISDN BRI, ISDN Quad-BRI, V.35/
RS-449, PRI, etc.
Shows the status of each WAN interface line
connected to the system.
A green arrow indicates the line is initialized
and ready, A red arrow indicates the line is not
connected or not functioning properly and a yellow
block indicates the line is being initialized
LAN enabled
Indicates whether this V-Series is connected to the
LAN
IP Address
IP Address of the V-Series
LAN Host Name
H.323 Name
System name recognized by the network
The name that other H.323-enabled systems may
use to call this unit.
H.323 Ext
An extension that allows systems to call this system
through an H.320 to H.323 gateway
Global Management System User’s Guide
Appendix
125
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - V-Series
Call Status Tab
This table displays the following Call Status information for the selected V-Series.
Field
Description
Call Status
For H.323 calls, one green ball represents system is
in a call.
For H.320 calls, each green ball represents an ISDN
channel that is connected during a call.
Call Type
Call Protocol used
Far Site Name
Far Site Number
Local Number
Cause Code
Name of far site endpoint
Number of IP address of far site endpoint
Number of IP address used to call
Relevant to ISDN calls, If the call ended due to an
error, a cause code for that error appears here.
Global Management System User’s Guide
Appendix
126
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - V-Series
Network Statistics Tab
This table displays the following Network Statistics information for the selected V-Series.
Field
Description
B1
B2
Tx Clock Rate:
Rx Clock Rate:
Transmission rate
Receiving clock rate
Transmission rate
Receiving clock rate
The number of CRC errors that
have occurred during the current
call
The number of CRC errors that have
occurred during the current call
Errors:
The number of synchronization
errors that have occurred during
the current call
The number of synchronization errors
that have occurred during the current call
Sync:
Total number of packets lost in
the call.
Packet Loss:
Total number of packets lost in the call.
Percentage of packets lost to all
packets transferred during the
call.
Packet Loss
(%):
Percentage of packets lost to all packets
transferred during the call.
The current video protocol in use The current video protocol in use (H.261,
Video Protocol:
Video Format:
Audio Protocol:
Comm Protocol
(H.261, H.263, etc.)
H.263, etc.)
The format of the video data
(QCIF, FCIF, etc.)
The format of the video data (QCIF,
FCIF, etc.)
The current audio protocol in
use (G.711, G.722, G.728, etc.)
The current audio protocol in use (G.711,
G.722, G.728, etc.)
The communications protocol in The communications protocol in use
use (H.221, H.223, etc.) (H.221, H.223, )
Global Management System User’s Guide
Appendix
127
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - V-Series
Advanced Statistics Tab
This table displays the following Advanced Statistics information for the selected V-Series.
Field
Description
Tx
Rx
Audio rate:
Video rate:
Audio Rate transmitted
Transmitting video rate
Receiving Audio rate
Receiving video rate
Video Rate
Used:
The actual amount of bandwidth The actual amount of bandwidth being
being used for video data
used for video data
Video Frame
Rate:
The current number of video
frames per second
The current number of video frames per
second
The number of Forward Error
Correction (FEC) errors that
have corrected in the current call current call
The number of Forward Error Correction
(FEC) errors that have corrected in the
Video FEC
Errors:
Audio Packet
Loss:
The number of audio packets
lost in transmission
The number of receiving audio packets
lost in the call.
The variance from average
audio transmission rate.
The variance from average audio receiving
rate.
Audio Jitter:
Video Packet
Loss:
The number of video packets
lost in the call.
The number of video packets lost in the
call.
An identifier string sent by
the remote site (usually a
manufacturer name)
Remote System
ID:
An identifier string sent by the remote site
(usually a manufacturer name)
Global Management System User’s Guide
Appendix
128
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - ViaVideo
General Tab
This window displays the following System Management information for the selected ViaVideo.
Field
Description
System Name
LAN Host name
IP Address
Name of ViaVideo
Computer name entered in your Windows network
configuration settings
IP address of ViaVideo
Model
ViaVideo Model
Country
Country where this ViaVideo resides
Call Status
For H.323 calls, one green ball represents system
is in a call.
Software version
Firmware version
Operating System
Auto Answer
Local time
Version of software installed on ViaVideo
ViaVideo firmware version
Operating System of computer hosting ViaVideo
States whether incoming calls answer without
human acknowledgement
The current local time of ViaVideo
Global Management System User’s Guide
Appendix
129
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - ViaVideo
Interface Tab
The type of network connections, associated addresses and network names for the selected
ViaVideo are revealed in this window.
Field
Description
IP Address
IP Address of computer hosting ViaVideo
H.323 Name
H.323 Extension
Use Fixed Ports
TCP Start
The system name of ViaVideo. Generally used with
Gatekeeper
The H.323 extension, or gatekeeper extension
Specifies the fixed ports assigned to ViaVideo when
working with a firewall
Starting TCP port which range is open in firewall
UDP Start
Starting TCP port which range is open in firewall
Use Gatekeeper
Gatekeeper Address
Gatekeeper Message
Use NAT
Notes whether this ViaVideo is registered with a
Gatekeeper
Gatekeeper IP address which this ViaVideo is
registered with
Message returned from gatekeeper
Alerts ViaVideo to use the IP address that appears
in the NAT outside (WAN) address field as its
external IP address.
Auto Discover NAT
ViaVideo can automatically discover the NAT
external IP address
NAT Outside Address
Specifies the external IP address used by your NAT
Global Management System User’s Guide
Appendix
130
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - ViaVideo
Call Status Tab
The type of network connections, associated addresses and network names for the selected
ViaVideo are revealed in this window.
Field
Description
State
Status of the call (connected or disconnected)
Call ID
Number of system ViaVideo is connected to at this
moment
Name
Name of System ViaVideo is connected to at this
moment
Extension
Rate
If used, H.323 extension used to make call
Rate at which the current call is made
Call Placed
Calls Received
Calls Connected
Total Call Time
Time in Last Call
Number of calls placed (whether the calls actually
connect or not).
Number of calls received
Number of calls connected
Total time in calls for calls already completed
Length in minutes of the last call
Global Management System User’s Guide
Appendix
131
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - ViaVideo
Network Stats Tab
This window is only active during a call. The Network Statistics screen describes the video and
audio protocols used and the rates at which a call travels over the network and to the party you
are calling. If the ViaVideo is not in a call, the statistics will appear as dashes.
Field
Description
Rate
The clock rate for outgoing packet transfer
The video transfer protocol used for the call
The video format used for encoding and decoding.
Video Protocol
Video Format
Audio Protocol
Comm Protocol
Packet Loss
Packet Loss (%)
The audio protocol used for the call.(G.711, G.722,
G.728, etc.)
The communications protocol used for the
call.(H.221, H.223, etc.)
Total number of packets lost in the call
Percentage of packets lost to all packets transferred
during the call
Global Management System User’s Guide
Appendix
132
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - ViaVideo
Advanced Stats Tab
The Advance Network Statistics screen contains information about the status of a call. It
describes how fast audio and video is coming in and going out during a call. The statistics will
continually refresh throughout the duration of the video call. If the ViaVideo is not in a call, the
statistics will appear as dashes.
Field
Description
Tx
Rx
Video rate
The actual rate of video packet
transfer
The actual rate of video packet
transfer
Video Rate Used
Video Frame Rate
Video Packet Loss
Video Jitter
The actual amount of bandwidth The actual amount of bandwidth
being used for video data being used for video data
The video transfer rate in frames The video transfer rate in frames
per second per second
The number of video packets lost The number of video packets
in the call lost in the call
The variance from average video The variance from average video
transmission rate transmission rate
Audio rate
The rate of audio packet transfer Receiving rate of audio packet
transfer
Audio Packet Loss
Audio Jitter
The number of audio packets lost The number of receiving audio
in transmission
The variance from average audio The variance from average audio
transmission rate receiving rate
packets lost in the call
Remote System ID
The ID of the remote system. This is the manufacturer’s ID of the
remote system.
Global Management System User’s Guide
Appendix
133
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - ViaVideo
Details Tab
The type of network connections, associated addresses and network names for the selected
ViewStation are revealed in this window.
Video
Field
Description
Color Depth
Display Mode
Driver
Number of colors set for monitor properties
Type of video mode
Video card driver
VGA Resolution
Monitor resolution
Audio
Field
Description
Output
Audio output (i.e., ‘Headphones or Speakers’ or
‘Handset with Microphones’)
Volume (0-24)
Driver
Volume output is set at
Driver for audio device on PC during the call.
Field
Description
USB Controller
Type of USB controller
Global Management System User’s Guide
Appendix
134
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - iPower
General Tab
This table displays the following System Management information for the selected iPower.
Field
Description
Site Name
LAN Host name
Name of iPower unit
Computer name entered in your Windows network
configuration settings.
IP Address
Line Status
IP address of the iPower
Displays a row of icons each indicating the state of an
ISDN line or IP connection.
A green arrow pointing up indicates the line is
connected and initialized.
A red arrow pointing down indicates the line could not
be initialized. It may have been disconnected or is
improperly configured. A yellow square indicates that
the ViewStation is attempting to initialize the line.
A green GK icon indicates that the system is registered
with a gatekeeper.
A yellow GK icon indicates that the system is
attempting to register with a gatekeeper.
A red GK icon indicates that the system has failed in
it’s attempt to register with a gatekeeper.
Call Status
For H.323 or H.320 calls, one green ball represents
system is in a call.
Model
iPower model
Software Version
Operating System
Auto Answer
iPower software version
Operating System of iPower
States whether incoming calls answer without human
acknowledgement
Serial
Serial number of the iPower system
The current local time of the iPower.
Local time
Global Management System User’s Guide
Appendix
135
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - iPower
Interface Tab
The type of network connections, associated addresses and network names for the selected
iPower are revealed in this window.
Field
Description
WAN enabled
WAN Type
States whether this iPower is connected to the WAN
The type of WAN interface connected to the iPower
such as ISDN BRI, ISDN Quad-BRI, V.35/RS-449,
PRI, etc.
Video Number
Line Status
Video Number of iPower
Shows the status of each WAN interface line
connected to the system. A green arrow indicates the
line is initialized and ready, a red arrow indicates the
line is not connected or not functioning properly and a
yellow block indicates the line is being initialized
LAN enabled
IP Address
Indicates whether this iPower is connected to the LAN
IP Address of the iPower
Use Gatekeeper
Notes whether this iPower is configured to registered
with a Gatekeeper. This can be ‘Yes’ indicates a
Gatekeeper registration but not an active connection
to Gatekeeper.
Gatekeeper Address
H.323 Name (video)
H.323 Ext (video)
Gatekeeper IP address which this iPower is configured
to register with
The name that other H.323-enabled systems may use
to call this unit.
Also known as the E.164 ID. An extension that allows
system to call this system through an H.320 to H.323
gateway.
H.323 Name (voice)
H.323 Ext (voice)
The name that other H.323-enabled systems may use
to call this unit, for voice-only calls (VoIP)
Also known as the E.164 ID. An extension that allows
system to call this system, for voice-only calls (VoIP)
Global Management System User’s Guide
Appendix
136
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - iPower
Call Status Tab
This table displays the following Call Status information for the selected iPower. On this screen
you will find detailed information regarding the video call. All calls are represented by a single
ball, regardless of the number of channels used. When the call status ball is green, that system
is in a call and all the data shown in this window is current for that system. If the call status ball
is gray, the data shown represents information for that last incoming or outgoing call.
ISDN voice and VoIP call info is not supported here.
Field
Description
State
Current state of the call. “Call Cleared” means last call
ended normally. “Call disconnected” means last call
ended abnormally. “Call failed” means last call did not
connect.
Call ID
The phone number of the system that iPower is
connected to at this moment
Rate
Rate at which the current call is made
H.320 calls placed
Number of H.320 calls placed since system
installation, including failed calls.
H.320 calls received
H.323 calls placed
Voice calls placed
Voice calls received
Time in calls
Number of H.320 calls received since system
installation, including failed calls.
Number of H.323 calls placed since system
installation, including failed calls and VoIP calls.
Number of ISDN voice calls placed since system
installation, including failed calls.
Number of ISDN voice calls received since system
installation, including failed calls.
Time in H.320, H.323, and VoIP calls since system
installation
Time in voice calls
Time in ISDN voice calls since system installation
Time in calls since restart
Time in H.320, H.323, and VoIP calls since system
restart
Time in voice calls since
restart
Time in ISDN voice calls since system restart
Uptime since restart
Time system has been up since restart
Global Management System User’s Guide
Appendix
137
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - iPower
Network Stats Tab
This table displays the following Network Statistics information for the selected iPower. ISDN
voice and VoIP call information is not supported here.
Field
Description
Video Protocol for people and The video transfer protocol in use (H.261, H.263, etc.)
content
for transmit and receive.
Video Format for people and
content
The format of the video data (QCIF, FCIF, etc.) for
transmit and receive
Audio Protocol
The current audio protocol in use (G.711, G.722,
G.728, etc.) for transmit and receive
Rate
The rate for outgoing data transfer.
Comm Protocol
The communications protocol used for the call.(H.320,
H.323, etc.)
Packet Loss
(H.323 only) Total number of packets lost in the call.
Packet Loss (%)
(H.323 only) Percentage of packets lost to all packets
transferred during the call.
Sync
(H.320 only) True or False, if the video is in sync or
not.
Global Management System User’s Guide
Appendix
138
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - iPower
Advanced Stats Tab
This table displays the following Advanced Statistics information for the selected iPower.
Field
Description
Tx
Rx
Video Rate for
people and content
Transmitting video rate
Receiving video rate
Video Rate Used for The actual amount of bandwidth The actual amount of bandwidth
people and content
being used for video data
being used for video data
Video Frame Rate
for people and
content
The current number of video
frames per second.
The current number of video
frames per second.
Video Packet Loss
for people and
content
(H.323 only) The number of
video packets lost in the call.
(H.323 only) The number of
video packets lost in the call.
Latency for people
and content
(H.323 only) Average video
packet round trip latency. This is packet round trip latency. This is
a weighted average, with most
recent measurements having
highest weighting.
(H.323 only) Average video
a weighted average, with most
recent measurements having
highest weighting.
Audio rate
Receiving rate of audio packet
transfer.
The rate of audio packet transfer.
Audio Packet Loss
(H.323 only) The number of
receiving audio packets lost in
the call.
(H.323 only) The number of
audio packets lost in the call
Audio Latency
(H.323 only) Average audio
packet round trip latency. This is packet round trip latency. This is
(H.323 only) Average audio
a weighted average, with most
recent measurements having
highest weighting.
a weighted average, with most
recent measurements having
highest weighting.
Video FEC Errors
LSD Protocol
LSD Rate
The number of Forward Error
Correction (FEC) errors that have Correction (FEC) errors that have
corrected in the current call
The number of Forward Error
corrected in the current call
(H.320) The current Low Speed
Data (LSD) channel protocol in
use
(H.320) The current Low Speed
Data (LSD) channel protocol in
use
(H.320) The rate used for Low
Speed Data (LSD) channel
communications
(H.320) The rate used for Low
Speed Data (LSD) channel
communications
MLP Protocol
MLP Rate
(H.320) The current MLP channel (H.320) The current MLP channel
protocol in use
protocol in use
(H.320) The rate used for MLP
channel communications
(H.320) The rate used for MLP
channel communications
Global Management System User’s Guide
Appendix
139
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - iPower
QoS Tab
Quality of Service is a set of components that allows the differentiation and preferential treatment
of network traffic. This table displays the following QoS information for the selected iPower.
Field
Description
For People video,
content video and
Audio
Tx
Rx
Service Type
Service Type specifies the level
of service required by the data
flow.
Service Type specifies the level
of service required by the data
flow.
Status
RSVP (Resource Reservation
Protocol) status. RSVP carries
RSVP (Resource Reservation
Protocol) status. RSVP carries
QoS requests and information to QoS requests and information to
a QoS-aware network devices a QoS-aware network devices
along the path between a sender along the path between a sender
and one or more receivers
and one or more receivers
Specifies the data transmission
rate.
Average Bandwidth Specifies the data transmission
rate.
Peak Bandwidth
Specifies the maximum amount
of data transmitted in a given
period of time.
Specifies the maximum amount
of data transmitted in a given
period of time..
Bucket Size
Bucket Size field limits the
number of credits that can
accrue for a given flow.
Bucket Size field limits the
number of credits that can
accrue for a given flow.
System Information Window - ViewStation/FX and EX, ViaVideo and iPower
Management Tab
More than one Global Management System server can manage video endpoints units. This
window displays the URL of the different servers that manage the selected endpoint in the
system window.
Global Management System User’s Guide
Appendix
140
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - VTX 1000
General Tab
This window displays the following System Management information for the selected VTX1000.
Field
Description
System Name
Phone Number:
Device Serial Number:
Model:
Name of VTX 1000
Phone Number of VTX 1000
Serial Number of VTX 1000
VTX 1000 model type.
Software Version:
GMT:
Current Version of Software on VTX 1000
The current local time of the VTX Series expressed
in GMT.
Global Management System User’s Guide
Appendix
141
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - PathNavigator
General Tab
Field
Description
System Name
Title entered in the Gatekeeper Description field in
PathNavigator
IP Address
IP Address of PathNavigator
Software Version of PathNavigator
The current local time of PathNavigator.
Gatekeeper Identifier
Software Version
Local Time
Gatekeeper ID
Summary Tab
This table provides a summary of endpoint and bandwidth statistics for PathNavigator.
Field
Description
Registrants
Number of endpoints registered with PathNavigator
Number of registrants allowed by license
Maximum Registrants
Current IP Bandwidth
Current Calls
IP Bandwidth used over network
Current calls that PathNavigator is aware of
Number of Calls allowed by license
Maximum Calls
Global Management System User’s Guide
Appendix
142
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - MGC
General Tab
Field
Description
System Name
Computer Name
IP Address
MCU Status
Name describing the selected MGC
Computer name of MGC
IP Address of this MGC
Indicates there is an error or warning occurring with
the MGC. This may stem from an error or warning
in a card if one of the cards indicate a major error.
If none of the cards indicate an error, then, the error
is inherent to the unit itself.
Product version
MGC chassis type
MCU Software Version
MCMS Software Version
Software Version of MCU
Software Version of MCMS
Global Management System User’s Guide
Appendix
143
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - Web Commander
General Tab
Field
Description
System server status
A 3-digit integer result code of the attempt to
understand and satisfy the request.
2xx: Success - The action was successfully
received, understood, and accepted
3xx: Redirection - Further action must be taken in
order to complete the request
4xx: Client Error - The request contains bad syntax
or cannot be fulfilled
5xx: Server Error - The server failed to fulfill an
apparently valid request
From the world wide web consortium, http:
//www.w3.org/Protocols/rfc2616/rfc2616-
sec6.html#sec6
Name
System Name
Management URL
URL + port which Global Management uses to
access web server
Global Management System User’s Guide
Appendix
144
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - Other Device
General Tab
Field
Description
System server status
A 3-digit integer result code of the attempt to
understand and satisfy the request.
2xx: Success - The action was successfully
received, understood, and accepted
3xx: Redirection - Further action must be taken in
order to complete the request
4xx: Client Error - The request contains bad syntax
or cannot be fulfilled
5xx: Server Error - The server failed to fulfill an
apparently valid request
From the world wide web consortium, http:
//www.w3.org/Protocols/rfc2616/rfc2616-
sec6.html#sec6
Name
System Name
Management URL
URL + port which Global Management uses to
access web server
Global Management System User’s Guide
Appendix
145
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - Video endpoints
Alerts Tab
Errors
This column will list errors occurring with this system. The possible error types are as follows:
Error Types
Lost Gatekeeper
The video endpoint cannot find the gatekeeper that it normally registers with. The gatekeeper
might be in an offline state.
Microphone unplugged
The iPower is detected to have unplugged microphone from the main unit of the video
endpoint.
Camera unplugged
The iPower is detected to have an unplugged camera from the main unit of the video
endpoint.
Internal System error
The iPower is detected to have an internal system error.
Cannot find server
This pertains to Web Commander and Other Device. Global Management System is
detecting HTTP errors coded either 4XX or 5XX from the device’s web server.
Warnings
This column will list warnings occurring with this system. The possible warning types are as
follows:
Warning types
Low Battery
The battery in the video endpoint remote control is running low.
Lost Directory Server
The iPower cannot display the Global Directory. The Directory server may be offline.
Web Server Redirect
Redirect response string (HTTP 3XX) returned from an Other Device server.
iPower User Interface not running
The iPower user interface is not operating
Global Management System User’s Guide
Appendix
146
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
System Information Window - MGC
Alerts Tab
Error
System
Yes indicates there is a major error occurring with the MGC inherent to the unit itself not
stemming from the card. Please consult the MGC Administrator User Guide for troubleshooting
information.
Cards
Slot Number - Slot where card resides.
Card Type - Type of card, PRI cards, H.323 cards, etc.
Error - Yes indicates a major error is occurring on that card.
Warnings
System
Yes indicates a minor error occurring with the MGC inherent to the unit itself not stemming from
the card. Please consult the MGC Administrator User Guide for troubleshooting information.
Cards
Slot Number - Slot where card resides.
Card Type - Type of card, PRI cards, H.323 cards, etc.
Warning - Yes indicates a minor error is occurring on that card.
Global Management System User’s Guide
Appendix
147
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
ISDN Information
Service Profile Identifiers
Service Profile Identifiers (SPIDs) are only allocated by service providers in the United States
and Canada. Service providers in these markets create a service profile based on which ISDN
features you require, then assign you a unique Service Profile Identifier (SPID) which allows you
to use these particular features.
Switch Type
SPIDs Allocated
None
AT&T 5ESS Custom
AT&T 5ESS NI-1
NT DMS-100 NI-1
NI-2
1 per B-channel
1 per B-channel
1 per device
1 per B-channel
1 per device
None
Siemens EWSD NI-1
Siemens EWSD NI-2
International (outside of United States
or Canada)
Depending on your ISDN variant, your ISDN line will have zero, one, or two assigned SPIDs.
The following table describes ISDN standard cause values that are sent from the ISDN switch
to the router to indicate ISDN call status.
Although the cause values are standardized, each ISDN service provider uses its own version of
the cause message wording. Therefore, the cause messages shown in the table below might not
be the exact messages that appear on the terminal.
Global Management System User’s Guide
Appendix
148
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
ISDN Cause Codes
Cause Cause Description
Code
Definition
1
Unassigned number
The switch received the sent ISDN number in the correct
format; however, no destination equipment uses the number.
2
No route to specified transit The ISDN exchange cannot recognize the intermediate
network
network through which to route the call.
3
No route to destination
The intermediate network through which the call is routed does
not service the destination address.
6
Channel unacceptable
The specified channel does not provide sufficient service
quality to accept the requested connection.
7
Call awarded and delivered The user is assigned an incoming call that is being connected
to an already-established call channel.
16
17
18
19
21
22
25
27
Normal call clearing
User busy
Normal call clearing has occurred.
All B channels are in use; the called system acknowledges the
connection request, but is unable to accept the call.
No user responding
The destination does not respond to the call so the connection
cannot be completed.
No answer from user (user The destination fails to complete the connection within the
alerted)
prescribed time after responding to the connection request.
The problem occurs at the remote end of the connection.
Call rejected
The destination rejects the call for an unknown reason,
although capable of accepting the call.
Number changed
No system has been assigned the ISDN number used to set
up the call. (The diagnostic field of the message may return an
alternate address is assigned to the called equipment.)
Non-selected user clearing The destination rejected the call, although capable of accepting
it, because the call was not assigned to the user.
Destination out of order
A signaling message cannot be delivered because the interface
is not functioning correctly, and therefore the destination can
not be reached. This condition might be temporary, though of
extended duration; for instance, remote equipment might be
turned off.
28
Invalid number format
Destination address presented in an unrecognizable format or
an incomplete destination address made the connection unable
to be established.
Global Management System User’s Guide
Appendix
149
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
ISDN Cause Codes
Cause Cause Description
Code
Definition
Facility rejected
The network cannot provide facility requested by the user.
29
30
31
34
38
Response to STATUS
ENQUIRY
The prior receipt of a status inquiry message generated the
status message.
Normal, unspecified
A normal even has occurred with no standard cause applying.
No resulting action is required.
No circuit/channel available The call cannot be taken because no appropriate channel is
available to establish the connection.
Network out of order
The network is not functioning correctly and this condition
may persist for an extended period. The call can not reach
the destination and an immediate attempt to reconnect will
probably fail.
Temporary failure
The network is not functioning correctly and an error occurred.
The problem will be resolved shortly.
41
42
43
44
47
49
Switching equipment
congestion
The network switching equipment is temporarily overloaded
and the destination can not be reached.
Access information
discarded
The network cannot provide the requested access information.
Requested circuit/channel
not available
An unknown reason prevents the remote equipment from
providing the requested channel. This might be a temporary
problem.
Resource unavailable,
unspecified
An unknown reason prevents the remote equipment from
providing the requested channel. This might be a temporary
problem.
Quality of service
unavailable
The network cannot provide the requested quality of service
(as defined by CCITT recommendation X.213). This might be a
subscription problem.
Requested facility not sub The remote equipment supports the requested supplementary
50
57
58
scribed
service, but only by subscription.
Bearer capability not
authorized
The caller has requested a bearer capability that the network
can provide, but the user is not authorized to use. This might
be a subscription problem.
Bearer capability not
presently available
The network normally provides the requested bearer capability,
but not at the present time. This might be due to a temporary
network problem or to a subscription problem.
Global Management System User’s Guide
Appendix
150
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
ISDN Cause Codes
Cause Cause Description
Code
Definition
Service or option not
available, unspecified
An unspecified reason prevents the network or remote
equipment from providing the requested service option. This
might be a subscription problem.
63
65
66
69
70
79
81
Bearer capability not
implemented
The network cannot provide the bearer capability requested by
the user.
Channel type not
implemented
The network or the destination equipment does not support the
requested channel type.
Requested facility not
implemented
The supplementary service is not supported by remote
equipment.
Only restricted digital
information bearer is
available
The network is unable to provide unrestricted digital
information over bearer capability.
Service or option not
available, unspecified
The network or remote equipment is unable to provide the
requested service option for an unspecified reason. This might
be a subscription problem.
Invalid call reference
value
The remote equipment received a call with a call reference that
is not currently in use on the user-network interface.
Identified channel does not The receiving equipment is requested to use a channel that is
exist not activated on the interface for calls.
82
83
84
85
86
A suspended call exists but The network received a call resume request. The call resume
this call identity does not
request contained a call identify information element that
indicates that the call identity is in use for a suspended call.
Call identity in use
The network received a call resume request that contained a
Call Identify information element that indicates that it is in use
for a suspended call.
No call suspended
The network received a call resume request when there was
not a suspended call pending. This might be a transient error
that will be resolved by successive call retries.
Call having requested call
identity has been cleared
The network received a call resume request. The call resume
request contained a call identity information element, which
once indicated a suspended call. How ever, the suspended call
was cleared either by time-out or by the remote user.
Incompatible destination
Indicates that an attempt was made to connect to non-ISDN
equipment. For example, to an analog line.
88
91
95
Invalid transit network
specified
The ISDN exchange was asked to route the call through an
unrecognized intermediate network.
Invalid message,
unspecified
An invalid message was received, and no standard cause
applies. This is usually due to a D-channel error. If this error
occurs systematically, report it to your ISDN service provider.
Global Management System User’s Guide
Appendix
151
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
ISDN Cause Codes
Cause Cause Description
Code
Definition
Mandatory information
element is missing
The receiving equipment received a message that did not
include one of the mandatory information elements. This
is usually due to a D-channel error. If this error occurs
systematically, report it to your ISDN service provider.
96
97
98
99
Message type nonexistent
or not implemented
The receiving equipment received an unrecognized message,
either because the message type was invalid or because the
message type was valid but not supported. Cause 97 is due to
either a problem the local D channel.`
Message incompatible with The remote equipment received an invalid message, and
call state or message type
nonexistent.
no standard cause applies. Cause 98 is usually due to a D-
channel error. If this error occurs systematically, report it to
your ISDN service provider.
Information element
nonexistent or not
implemented
The remote equipment received a message that includes
information elements, which were not recognized. This
is usually due to a D-channel error. If this error occurs
systematically, report it to your ISDN service provider
Invalid information element The remote equipment received a message that includes
100
101
102
111
127
145
146
contents
invalid information in the information element. This is usually
due to a D-channel error.
Message not compatible
with call state
The remote equipment received an unexpected message that
does not correspond to the current state of the connection.
This is usually due to a D-channel error.
Recovery on timer expiry
Protocol error, unspecified
Interworking, unspecified
A timer expiry initiated an error-handling (recovery) procedure.
This problem is typically temporary.
An unspecified D-channel error when no other standard cause
applies.
An event occurred, but the network does not provide causes
for the action that it takes. The precise problem is unknown.
ISDN layer 1 and/or 2 link
not established.
User needs to check cabling, ISDN adapter status and network
connections.
ISDN layer 3 connection to A switch protocol error exists, or (in the United States or
the ISDN switch/network
inactive.
Canada) a SPID assignment problem. There is either a switch
protocol error, or (in the United States or Canada) a SPID
assignment problem.
ISDN command processing The ISDN signaling code has encountered an error processing
error an ISDN action. ISDN adapter busy-wait and retry.
255
Global Management System User’s Guide
Appendix
152
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
ViewStation Admin Setup Menu
System Info :: Admin Setup :: General Setup
General Setup
ViewStation Field
Type
Meaning
Auto Answer
Checkbox
option
Checked - Enables the ViewStation answer
incoming calls automatically
Allow Dialing
Checkbox
option
Checked - Enables users to place calls. You can still
place calls from the web interface
Checked - Enables users to have be full access of
changing ViewStation configuration
Checked - Enables users to add or modify address
book entries
Allow User Setup
Checkbox
option
Allow Address Book
Changes
Checkbox
option
Keypad Audio
Confirmation
Checkbox
option
Checked - Enables voice response of number keys
pressed in remote
Maximum Time in Call User Defined
Value
Specifies the maximum time a call can be
connected
Additional Fields for FX
ViewStation FX Field Type
Meaning
Display my IP and
ISDN information
Checkbox
option
• Both – Displays both number types on the
system’s Home screen.
• IP only – Display the system IP number on the
Home screen.
• ISDN only – Displays the system ISDN number on
the Home screen.
• None – The system will not display contact
numbers on the Home screen.
Yes - Accepts incoming point to point calls
automatically.
Auto Answer Point to
Point calls
Checkbox
option
Auto Answer Multipoint Checkbox
Yes - Accepts incoming multipoint calls
automatically.
calls
option
Display Speed Dial
Checkbox
option
Checked - Displays speed dial information
Screen Saver Wait
time
Pull down menu The time the system will delay before going into
standby mode after non use
Global Management System User’s Guide
Appendix
153
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
ViewStation Admin Setup Menu
System Info :: Admin Setup :: LAN / H.323 :: H.323
Gatekeeper
ViewStation Field
Type
Meaning
Use Gatekeeper
Radio Button
Used to enable, disable or configure an H.323
gatekeeper
Gatekeeper Address
User Defined
Value
IP Address of Gatekeeper with which the
ViewStation will register
Default Outbound Call Radio Buttons
Route
Gateway selected - Calls made to the outside will be
routed through gateway
ISDN selected - Calls made to the outside will be
routed through the unit’s native ISDN line
Gateway Number
ViewStation Field
Type
Meaning
Gateway Number type Radio Buttons
Direct Inward Dial(DID) - Specifies whether unit has
its own number when accessing from outside
Number + Extension - Specifies whether unit has a
number + extension when accessing from outside
This number refers to the 7 digits in the dialed
number after the country code and area code.
Specifies how many digits are in the extension
Number of digits in
DID number
User Defined
Value
Number of digits in
extension
User Defined
Value
Gateway Setup
ViewStation Field
Type
Meaning
Prefix/Suffix
User Defined
Value
The Prefix and Suffix is pre-programmed on the
Gateway and is also associated with a bandwidth
used for the Gateway to make a call.
Global Management System User’s Guide
Appendix
154
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
ViewStation Admin Setup Menu
System Info :: Admin Setup :: LAN / H.323 :: H.323
QoS
ViewStation Field
Type
Meaning
Used Fixed Ports
Checkbox
option
Checked - Specifies the fixed ports assigned to
ViewStation when working with a firewall
TDP Ports open in firewall for IP communication
TCP Ports
User Defined
Value
UDP Ports
User Defined
Value
UDP Ports open in firewall for IP communication
Type of Service Field
Radio Buttons
Specifies whether to use IP Prec or DiffServ
parameters for the Type of Service
Specifies the priority given IP packages sent to the
ViewStation.
Type of Service Value User Defined
(IP Precedence) Value
Type of Service Value User Defined
Specifies IP packet service requirements
(DiffServ)
Value
System is behind a
NAT
User Defined
Value
Alerts ViewStation to use the IP address that
appears in the NAT outside (WAN) address field as
its external IP address. When using a Virtual Private
Network (VPN) for network connection, make sure
that System is behind a NAT is NOT selected.
Checked - Option for the ViewStation to discover its
NAT outside (WAN) address automatically
Auto discover NAT
address
Checkbox
option
Global Management System User’s Guide
Appendix
155
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
ViewStation Admin Setup Menu
System Info :: Admin Setup :: LAN / H.323 :: Global Address
Server
ViewStation Field
Type
Meaning
Server IP Address
User Defined
Value
IP address for the Global Directory server
Server Password
User Defined
Value
Global Directory server password
Display Global
Addresses
Checkbox
option
Checked - Enables Global Directory addresses to
appear in the ViewStation address book
Register this system
when powered on
Checkbox
option
Checked - Enables the ViewStation address to
appear in the Global Directory when powered on. If
disabled, the ViewStation has access to the Global
Directory but does not appear in the Global Address
books of other ViewStations.
Preferences
ViewStation Field
Show Addresses:
ISDN Video Calls/
H.323 Calls/Both
Type
Meaning
Radio Button
This displays the ISDN number in H.320 calls/H.323
calls/ or Both
Max Line Speed: ISDN Drop Down
Define the maximum speed used for a H.320 call
when calling from the Global Directory
Video Calls
Menu
Max. Line Speed:
International ISDN
Calls
Drop Down
Menu
Define the maximum speed used for an international
H.320 call when calling from the Global Directory
Max Line Speed: LAN/ Drop Down
Internet Calls Menu
Define the maximum speed used for a H.323 call
when calling from the Global Directory
Global Management System User’s Guide
Appendix
156
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
ViewStation Admin Setup Menu
System Info :: Admin Setup :: LAN / H.323 :: Global Address
Advanced Preferences
ViewStation Field
Primary Call Type
Choice
Type
Meaning
Drop Down
Menu
The default call type for address book entries with
multiple call type choices.
Secondary Call Type
Choice
Drop Down
Menu
The second choice call type for address book entries
with multiple call type choices.
Preferred Alias
ViewStation Field
Type
Meaning
Preferred Alias
Radio Buttons
Gateway Number - The Gateway Number will
appear as this unit’s video number in the Global
Directory
ISDN Number - The ISDN number will appear as
this unit’s video number in the Global Directory
Called Line Identifier (CLID) -The CLID will appear
as this unit’s video number in the Global Directory
Extension -The extension will appear as this unit’s
video number in the Global Directory
Global Management System User’s Guide
Appendix
157
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
ViewStation Admin Setup Menu
System Info :: Admin Setup :: LAN / H.323 :: Global Address
Dialing Rules 1
ViewStation Field
Number of Digits in
Extension
Type
Meaning
User Defined
Value
Sets the number of digits in the dialing extension.
Usually applies to systems that are on a PBX.
Prefix required to place international calls. This
prefix is automatically appended to any international
calls made from the Global Directory. This overrides
the international dialing prefix that is normally set in
the ViewStation Country Setup screen.
Enables this system to dial calls outside of your
private network.
International Dialing
Prefix
User Defined
Value
Public Network Access Drop Down
Menu
Public Network Dialing User Defined
Dialing prefix as required by the PBX to dial out
to the public network. This prefix is automatically
inserted before the dialing numbers to the public
network from the Global Directory.
Prefix
Value
Public Network Prefix User Defined
Dialing prefix required by your PBX to dial out to the
public network. This prefix is automatically inserted
before the dialing numbers to the public network in
the Global Directory.
(same area code)
Value
Private Network
Access
Drop Down
Menu
Enables this system to use a private network for
calls.
Private Network Prefix User Defined
Dialing prefix that is used to access an organization
from outside the private network.
(same area code)
Value
Dialing Rules 2
ViewStation Field
Type
Meaning
Always dial area code Checkbox
option
Checked - User will need the area code to dial
sites that have the same local area code as the
ViewStation.
Area Code
Prefix
User Defined
Value
Area code for configuration
User Defined
Value
Set prefixes dialed before the area code.
Global Management System User’s Guide
Appendix
158
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
ViewStation Admin Setup Menu
System Info :: Admin Setup :: LAN / H.323 :: Global Management
GMS Setup
ViewStation Field
Time Difference from
GMT
Type
Meaning
Drop Down
Menu
Time difference from where the ViewStation is
installed and Greenwich Mean Time (GMT). This
allows the Global Management administrator to view
the local time of the managed ViewStation.
Enable this option if the area where the ViewStation
is installed participates in Daylight Savings Time.
Checked - Requires the user to dial an account
number before the call can go through.
Checked - Enables Global Management System
to verify whether an account exist when a user is
placing a call. If the account does not exist, the call
is disconnected.
Daylight Savings Time Checkbox
option
Require Account
Number to Dial
Validate Account
Number
Checkbox
option
Checkbox
option
Global Management Server URLs
ViewStation Field
Global Management
Server URLs
Type
Meaning
Value from
Global
Lists all Global Management System URLs
managing this system
Management
System
Global Management System User’s Guide
Appendix
159
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
ViewStation Admin Setup Menu
System Info :: Admin Setup :: LAN / H.323 :: Global Management
Contact Information
ViewStation Field
Type
Meaning
Contact Person
User Defined
Value
The name or title of the person who operates the
Global Management System
Contact Number
Contact Email
Contact Fax
Tech Support User
City
User Defined
Value
The phone number (country, area code, and phone
number of the contact person
User Defined
Value
The email address of the contact person
User Defined
Value
The fax number of the contact person
User Defined
Value
An individual who is familiar with the ViewStation
City for the contact person or ViewStation
State/Province of the contact person or ViewStation
Country of the contact person or ViewStation
User Defined
Value
State / Province
Country
User Defined
Value
User Defined
Value
Global Management System User’s Guide
Appendix
160
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
ViewStation Admin Setup Menu
System Info :: Admin Setup :: Phone/Audio
Phone/Audio
ViewStation Field
Mute Auto Answer
Calls
Type
Meaning
Checkbox
option
Checked - The ViewStation will automatically place
the Microphone Pod in Mute when an incoming call
is automatically answered by the ViewStation.
Unchecked - The ViewStation will send audio to the
far site when a call is automatically answered.
Adjusts the volume of the sounds that the
ViewStation makes when you select an object on the
screen with the remote control.
Sound Effects Volume User Defined
Value
VCR Audio Out Always Checkbox
Checked - When a device (VCR, DVD or other) is
connected to the VCR IN port, the audio from that
device is “Always On”
On
option
Un-checked - When the same device (VCR, DVD
or other) is connected to both the VCR IN and OUT
ports of the ViewStation, un-check this to prevent an
audio feedback loop.
Audio Quality
User Defined
Value
The Audio Quality Preference screen adjusts the line
speed. At above 168 kilobits per second, the system
uses G.722 48Kb high-fidelity audio. When placing a
call at 168 Kilobits per second and below, the system
uses G.728 16Kb audio.
Acoustic Plus 716
Checked - Enables endpoint to transmit audio at less
than half the rate of the previous standard. Hence,
there is more bandwidth left over for video.
Global Management System User’s Guide
Appendix
161
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
ViewStation Admin Setup Menu
System Info :: Admin Setup :: Video / Camera
Cameras
ViewStation Field
Type
Meaning
Snapshot Camera
Radio Buttons
Select the camera used for snapshots.
1 The ViewStation will use camera number 1
for snapshots.
2. The ViewStation will use camera number 2
for snapshots.
3. The ViewStation will use camera number 3
for snapshots.
4. The ViewStation will use camera number 4
for snapshots.
PIP
Radio Buttons
Auto: The PiP window is displayed when a call is
made and when the remote control is not resting on
a flat surface.
On: The PiP is displayed continuously.
Off: The PiP is not displayed.
Far Control of Near
Camera
Checkbox
option
Checked - The Far Control of Near Camera allows
a user on the far site to manipulate the camera by
pressing the FAR button on the remote control.
Checked - The camera automatically adjusts for low
lighting.
Backlight
Checkbox
option
Compensation
Camera Direction
Radio Buttons
Normal - Normal camera direction is used when
a speaker is behind the ViewStation facing an
audience. When the left button is pressed, the
camera will move right and when the right button is
pressed, the camera will move right.
Reversed - The reversed camera direction is used
for videoconferencing when the speaker is sitting at
a conference table.
Global Management System User’s Guide
Appendix
162
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
ViewStation Admin Setup Menu
System Info :: Admin Setup :: Video / Camera
Cameras
ViewStation Field
Type
Meaning
Primary Camera
Radio Buttons
Primary Camera: Select the primary camera used
each the ViewStation is powered on. The main
camera cannot be disconnected. However, it does
not have to be the primary camera.
1. Camera 1 or the Main Camera (default).
2. Camera 2 if connected to the ViewStation.
3. Camera 3 if connected to the ViewStation.
4. Camera 4 if connected to the ViewStation
Monitors
ViewStation Field
Type
Meaning
Snapshot Timeout
Checkbox
option
Select the camera used for snapshots.
Checked - By default, all slides and snapshots
are displayed for a period of 4 minutes. When the
display times out after 4 minutes, the ViewStation
automatically returns to live video.
Un-checked - The snapshot or slide stays on screen
indefinitely until the user presses the snapshot
button on the remote control to return of live video.
1: The ViewStation will use monitor number one.
Number of Monitors
Radio Buttons
2: The ViewStation will use monitor number two.
Global Management System User’s Guide
Appendix
163
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
ViewStation Admin Setup Menu
System Info :: Admin Setup :: Security
Security
ViewStation Field
Type
Meaning
Admin Password
User Defined
Value
The password used to access the ViewStation web
interface screen.
Meeting Password
User Defined
Value
The Meeting Password is used to view PowerPoint
slides over the web.
Software Update
Password
User Defined
Value
A software update password is required when
updating the software over an H.320 or ISDN.
NOTE This password does not affect soft
update through Global Management System.
A conference password is sometimes required for a
multi-point conference that uses a third-party MCU.
Radio Buttons
and User
Defined Value
Global Management System User’s Guide
Appendix
164
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
V-Series Admin Setup Menu
System Info :: Admin Setup :: General Settings
System Settings
V-Series Field
Type
Meaning
Maximum Time in Call User Defined
Field
Maximum number of minutes allowed for call
length.
Allow Mixed IP and
ISDN calls
Checkbox
option
If you have both IP and ISDN capabilities, specify
whether users can make mixed calls.
Auto-Answer Point to
Point
Pull down menu Yes - Accepts incoming point to point calls
automatically.
Auto-Answer Multipoint Pull down menu Yes - Accepts incoming multipoint calls
automatically.
Allow directory
Changes
Checkbox
option
Unchecked - Locks down the Directory and prevent
users from making any changes.
Checked - Allows Directory changes
Checked - Prompts user to confirm new Directory
entries.
Confirm directory
Additions
Checkbox
option
Confirm Directory
Deletions
Checkbox
option
Checked - Prompts user to confirm deletions of
Directory entries.
Allow Access to User
Settings
Checkbox
option
Checked - Displays User Settings button on the
Admin Settings screen.
Far site Name Display Pull down menu Specifies how long the far site name to appear on
time
the screen when the call is first connected.
Pull down menu Displays time that the current call has been
connected.
Display time in Call
Keypad Audio
Confirmation
Checkbox
option
Checked - Allows user to hear a voice confirmation
of the numbers selected with the remote control.
Checked - Allows calls to be recorded
Call Detail Report
Check box
option
Recent Calls
Checkbox
option
Checked - Provides navigational tool for call history.
Color Scheme
Pull down menu Enables the customization of the look of the system
with five different color schemes.
Screen Saver Wait
Time
Pull down menu The time the system will delay before going into
standby mode after nonuse
Global Management System User’s Guide
Appendix
165
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
V-Series Admin Setup Menu
System Info :: Admin Setup :: General Settings
Home ScreenSettings
V-Series Field
Type
Meaning
Dialing Display
Pull down menu Dialing entry field - Includes the dialing entry field
on the Home screen.
Display Marquee - Allows the addition of text to the
dialing entry field of the Home screen.
Enter Marquee Text
Call Quality
User Defined
Field
The Marquee text that will appear in the “Dialing
entry field” when Display Marquee is selected.
Checked - Allow users to select the speed/
bandwidth of the call.
Checkbox
option
H.323 Extension
(E.164)
Checkbox
option
Checked - Displays the IP dialing extension on the
main call screen
Directory
Checkbox
option
Checked - Includes the Directory button on
the Home screen.
System
Checkbox
option
Checked - Includes the System button on
the Home screen.
Multipoint
System Name
Checkbox
option
Checked - Includes the Multipoint navigational item
on the Home screen.
Checkbox
option
Checked - Includes the System Name on the home
screen.
IP or ISDN Information Pull Down
Menu
• Both – Displays both number types on the
system’s Home screen.
• IP only – Display the system IP number on the
Home screen.
• ISDN only – Displays the system ISDN number on
the Home screen.
• None – The system will not display contact
numbers on the Home screen.
Local Date and Time
Do Not Disturb Icon
Sites
Checkbox
option
Checked - Displays the local time on the Home
screen.
Checkbox
option
Checked - Displays “Do not disturb icons” on Home
screen.
Checkbox
option
Checked - Displays icons created for frequently
called sites on Home screen.
Global Management System User’s Guide
Appendix
166
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
V-Series Admin Setup Menu
System Info :: Admin Setup :: General Settings
Security
V-Series Field
Type
Meaning
Admin Password
User Defined
Field
The password used to access the V-Series web
interface screen.
Meeting Password
Enable FTP Access
User Defined
Field
The meeting password used by the system
for dialing into an MCU for a multipoint conference
with a password already set.
Checkbox
option
Checked- Enables the system to have files
transferred to it via FTP; required for some Global
Management System features.
Enable Web Access
Enable Telnet Access
Checkbox
option
Checked - Enables remote access of the system
through its web interface.
Checkbox
option
Checked - Enables the system to be accessed
via Telnet; required for Device Tracing in Global
Management System.
Enable Encryption
Checkbox
Specifies whether to encrypt calls with other sites
that support AES encryption.
Location
V-Series Field
Date Format
Type
Meaning
Pull down menu Specifies your format preference for the date
display and lets you enter your local date.
Time Format
Pull down menu Specifies your format preference for the time
display and lets you enter your local time.
Daylight Savings Time Checkbox
option
Daylight Saving Time Specifies whether it is
daylight saving time.
Time Difference from
GMT
Pull down menu Specifies the time difference between GMT
(Greenwich Mean Time) and your location.
Time Server
Pull down menu Specifies connection to a time server for automatic
system time settings.
Time Server Address
Pull down menu IP address of time server
Global Management System User’s Guide
Appendix
167
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
V-Series Admin Setup Menu
System Info :: Admin Setup :: Video Network :: IP Network
H.323 Settings
V-Series Field
Type
Meaning
Enable IP H.323
Checkbox
option
Checked - Enables IP dialing.
Display H.323
extension
Checkbox
option
Checked - Displays the IP dialing extension on the
main call screen.
Gatekeeper
V-Series Field
Use Gatekeeper
Type
Meaning
Pull down menu Indicates whether a gatekeeper will be used
Gatekeeper IP address User Defined
Field
IP address of Gatekeeper
Outbound Call Route
Pull down menu Gateway—Select this option if your outbound call
needs to be handled by a Gateway.
ISDN—Select this option if the system is connected
to an ISDN line. ISDN is the default.
Use PathNavigator for Checkbox
Multipoint Calls
Specifies whether multipoint calls use the system’s
internal multipoint capability or the PathNavigator
Conference on Demand feature.
Gateway
V-Series Field
Type
Meaning
Country Code
User Defined
Field
Country code for the country in which the gateway
is located.
Area Code
Number
User Defined
Field
Area code of the gateway.
User Defined
Field
Number of the gateway.
Gateway Number Type Pull down menu Specifies the gateway number type when dialing
this endpoint.
Number of Digits in
DID
User Defined
Field
Number of digits in the subscriber number, e.g.,
United States is 7
Number of Digits in
extension
User Defined
Field
Number of digits as determined by the dialing plan
of the organization to which the system belongs to.
Global Management System User’s Guide
Appendix
168
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
V-Series Admin Setup Menu
System Info :: Admin Setup :: Video Network :: IP Network
Firewall
V-Series Field
Type
Meaning
Fixed Ports
Checkbox
option
Checked: Enables the use of fixed ports on this
system.
Fixed TCP ports lower User Defined
limit Field
Fixed TCP ports upper User Defined
limit Field
Fixed UDP ports lower User Defined
limit Field
Fixed UDP ports upper User Defined
Specifies lower limit for TCP fixed ports used by this
system.
Specifies higher limit for TCP fixed ports used by
this system.
Specifies lower limit for UDP fixed ports used by
this system.
Specifies higher limit for UDP fixed ports used by
this system.
limit
Field
NAT Configuration
Pull Down
Menu
Specifies whether the system should determine the
NAT Public WAN Address automatically.
• If the system is behind a NAT that allows HTTP
traffic, select Auto.
• If the system is behind a NAT that does not allow
HTTP traffic, select Manual.
• If the system is connected to the IP network
through a Virtual Private Network
(VPN), select Off.
NAT Public Address
Checkbox
Checkbox
Checkbox
Checked - Displays the address that callers from
outside the LAN use to call your system.
Checked - Displays this system’s address in the
public or private Global Directory.
Checked - Specifies that the NAT is H.323
compatible.
Address Displayed in
Global Directory
NAT is H.323
Compatible
Global Management System User’s Guide
Appendix
169
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
V-Series Admin Setup Menu
System Info :: Admin Setup :: Video Network :: ISDN BRI Protocol
ISDN BRI Protocol
V-Series Field
Type
Meaning
Enable ISDN H.320
Checkbox
option
Checked - Enables ISDN dialing.
Number of ISDN
Channels to Dial in
Parallel
User Defined
Field
This is the number of ISDN bearer channels that
will be dialed in parallel when placing an outgoing
ISDN call from a BRI or PRI NIC located in slot 0.
ISDN Switch Protocol
Pull down menu The current ISDN switch protocol that is in use by
the network card in slot 0.
Outside Line Dialing
Prefix
User Defined
Field
The prefix number that the system needs to dial (if
any) before making calls.
System Info :: Admin Setup :: Video Network :: Call Quality
Call Quality
V-Series Field
Primary Call Type
Choice
Type
Meaning
Pull Down
Menu
Specifies protocol used and order when placing
outgoing calls from the directory
Specifies protocol and order used when placing
outgoing calls from the directory
Secondary Call Type
Choice
Pull Down
menu
System Info :: Admin Setup :: Video Network :: Preferred Line Speeds
Preferred Line Speeds
V-Series Field
Type
Meaning
Preferred Line Speed
Pull Down
menu
Select the preferred line speed for the following
call types:
• IP Calls (H.323)
• ISDN Video Calls (H.320)
• International ISDN Calls
Global Management System User’s Guide
Appendix
170
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
V-Series Admin Setup Menu
System Info :: Admin Setup :: Global Services
Directory Servers
V-Series Field
Type
Meaning
Global Directory (GDS) User Defined
Field
IP address for the Global Directory server
Register
Checkbox
Checked -Enables this system to appear in the
Global Directory when powered on
Password
User Defined
Field
Global Directory server password
Display Global
Addresses
Checkbox
option
Checked -Enables the Global Directory addresses
to appear in the V-Series address book
Checked - Displays other registered systems in the
Global Directory.
Display Name in
Global Directory
Checkbox
option
Save Global Directory Checkbox
Checked - Enables the V-Series address to
appear in the Global Directory when powered on.
If disabled, the V-Series has access to the Global
Directory but does not appear in the Global Address
books of other V-Series.
to System
option
My Information
V-Series Field
Contact Person
Type
Meaning
User Defined
Field
The name or title of the person who operates the
Global Management System
Contact Number
Contact Email
Contact Fax
Tech Support
City
User Defined
Field
The phone number (country, area code, and phone
number of the contact person)
User Defined
Field
The email address of the contact person
User Defined
Field
The fax number of the contact person
User Defined
Field
An individual who is familiar with the V-Series
City for the contact person or V-Series
User Defined
Field
State / Province
Country
User Defined
Field
State/Province of the contact person or V-Series
Country of the contact person or V-Series
User Defined
Field
Global Management System User’s Guide
Appendix
171
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
V-Series Admin Setup Menu
System Info :: Admin Setup :: Monitors
Monitors
V-Series Field
Type
Meaning
Monitor 1
Pull Down
Menu
Monitor 2
PIP
Pull Down
Menu
Pull Down
Menu
The PIP (Picture in Picture) allows the near site
to adjust near-camera views while in a call. The
following initial settings are available:
Auto – The PIP window is displayed when the call
is first connected and when the remote control is
not resting on a flat surface.
On – The PIP window stays on the duration of the
call. The first position is the bottom right corner of
the screen.
Off – The PIP window is not displayed during the
call.
Note that the PIP can be turned on and off during
the call and can be moved to different areas of the
screen by pressing the PIP button on the remote
control.
Graphics Content
Display
Pull Down
Menu
If you are using two monitors with your system,
you can specify the monitor for the display of any
graphics content.
Display Icons in a Call Checkbox
option
Selecting this option displays all on-screen
graphics, including icons and informational text,
during a call. This option is enabled by default.
Snapshot Timeout
Checkbox
option
Dual Monitor
Emulation
Checkbox
option
Selecting this option when you are in a call, splits
the screen in two. Both the near and far cameras
are displayed together, as opposed to seeing far
camera in the main view and the near camera in
the PIP.
Graphics VGA
VGA Resolution
Pull Down
Menu
Global Management System User’s Guide
Appendix
172
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
V-Series Admin Setup Menu
System Info :: Admin Setup :: Cameras
Cameras
V-Series Field
Far Control of near
camera
Type
Meaning
Checkbox
option
Specifies whether the far site can control the
position of the near-site camera. When this option
is selected, a user at the far site can control the
framing and angle of the camera for the best view
of the near site.
Backlight
Checkbox
option
Specifies whether to have the camera automatically
adjust for a light background. Backlight
compensation is best used in situations where the
subject appears darker than the background.
Specifies which camera is the main camera.
Compensation
Primary Camera
Camera Direction
Pull Down
menu
Pull Down
menu
Specifies the direction the camera moves when
using the arrow buttons on the remote control.
Global Management System User’s Guide
Appendix
173
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
V-Series Admin Setup Menu
System Info :: Admin Setup :: Audio Settings
Audio Settings
V-Series Field
Type
Meaning
Sound Effects Volume Pull Down
Menu
Sets the volume level of the ring tone and user alert
tones.
Incoming Video Call
Pull Down
Menu
Specifies the ring tone used for incoming calls.
User Alert Tones
Pull Down
Menu
Specifies the tone used for user alerts.
Mute Auto-Answer
Calls
Pull Down
Menu
Specifies whether to mute incoming calls.
Incoming calls are muted by default until you press
the Mute button on the microphone pod or on the
remote control.
Line Input (Red)
Pull Down
Menu
Specifies the equipment you are connecting to the
audio input connectors on the back of the unit – an
audio mixer or the audio
connections for a VCR.
Line Input Level (red)
Pull Down
Menu
Sets the volume level for the line with which it is
associated.
Line Echo Canceller
(red)
Pull Down
Menu
Line Input (white)
Pull Down
Menu
Specifies the equipment you are connecting to the
audio input connectors on the back of the unit – an
audio mixer or the audio
connections for a VCR.
Line Input Level
(white)
Pull Down
Menu
Sets the volume level for the line with which it is
associated.
Line Echo Canceller
(white)
Pull Down
Menu
Line Outputs
Pull Down
Menu
Specifies how the audio output behaves. The
default selection, Monitor - Far Site Audio, supplies
audio to the Monitor 1 audio outputs only when the
system is receiving audio from the far site.
If you have connected a VCR to record the
conference, select VCR - Far and Near Audio to
supply audio from both the far site and the system’s
microphone pods to the VCR.
Global Management System User’s Guide
Appendix
174
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
Line Outputs Level
Master Audio Volume
Midrange Speaker
Pull Down
Menu
Sets the volume level for the line with which it is
associated.
Pull Down
Menu
Sets the volume level for audio from the far site.
Pull Down
Menu
Specifies whether to use the system’s built-in
midrange speaker.
You may prefer to turn off the midrange speaker if
you connect the audio output to Monitor 1.
Subwoofer Speaker
Pull Down
Menu
Specifies whether to use the system’s subwoofer.
You may prefer to turn off the subwoofer speaker
if you connect the audio output to Monitor 1. The
system will not operate if you disconnect the
subwoofer.
Subwoofer Level
Bass
Pull Down
Menu
Sets the volume level for the subwoofer without
changing the master audio volume.
Pull Down
Menu
Sets the volume level for the lower frequencies
without changing the master audio volume.
Sets the volume level for the higher frequencies
without changing the master audio volume.
Treble
Pull Down
Menu
Global Management System User’s Guide
Appendix
175
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
V-Series Admin Setup Menu
System Info :: Admin Setup :: LAN Properties
LAN Properties
V-Series Field
Type
Meaning
Connect to my LAN
Checkbox
option
Specifies whether the system is part of the LAN.
Allow IP calls
IP Address
User Defined
Field
Enables the system to make and receive IP calls.
Specifies how the system obtains an IP address.
Pull Down
menu
• Obtain IP Address Automatically — Select if the
system gets an IP address from the DHCP server
on the LAN.
• Enter IP Address Manually — Select if the IP
address will not be assigned automatically.
If the system obtains its IP address automatically,
this area displays the IP address currently assigned
to the system.
Use the Following IP
Address
Pull Down
menu
If you selected Enter IP Address Manually, enter the
IP address here.
DNS Servers
Default Gateway
Subnet Mask
User Defined
Field or Auto
Populated with
DHCP
Displays the DNS servers currently assigned to the
system.
If the system does not automatically obtain a DNS
server address, enter up to four DNS servers here.
Displays the gateway currently assigned to the
system.
User Defined
Field or Auto
Populated with
DHCP
If the system does not automatically obtain a
gateway IP address, enter one here.
Displays the subnet mask currently assigned to the
system.
User Defined
Field or Auto
Populated with
DHCP
If the system does not automatically obtain a subnet
mask, enter one here.
Global Management System User’s Guide
Appendix
176
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
WINS Server
User Defined
Field or Auto
Populated with
DHCP
Displays the WINS server currently assigned to the
system.
If the system does not automatically obtain a WINS
server IP address, enter one here.
WINS Resolution
LAN Speed
Checkbox
option
Sends a request to the WINS server for WINS
name resolution.
Pull Down
menu
Specify the LAN speed to use. Note that the speed
you choose must be supported by the switch.
Choose Auto to have the network switch negotiate
the speed automatically. If you choose 10 Mbps or
100 Mbps, you must also select a duplex mode.
Specify the Duplex mode to use. Note that the
Duplex mode you choose must be supported by the
switch.
Duplex Mode
Pull Down
menu
Choose Auto to have the network switch negotiate
the Duplex mode automatically.
Global Management System User’s Guide
Appendix
177
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
V-Series Admin Setup Menu
System Info :: Admin Setup :: Global Services
Dialing Rules
V-Series Field
Number of Digits in
Extension
Type
Meaning
User Defined
Value
Sets the number of digits in the dialing extension.
Usually applies to systems that are on a PBX.
Prefix required to place international calls. This
prefix is automatically appended to any international
calls made from the Global Directory. This overrides
the international dialing prefix that is normally set in
the V-Series Country Setup screen.
International Dialing
Prefix
User Defined
Value
Public Network Access Drop Down
Menu
Enables this system to dial calls outside of your
private network
Public Network Dialing User Defined
Dialing prefix as required by the PBX to dial out
to the public network. This prefix is automatically
inserted before the dialing numbers to the public
network from the Global Directory.
Prefix
Value
Public Network (same User Defined
Dialing prefix required by your PBX to dial out to the
public network. This prefix is automatically inserted
before the dialing numbers to the public network in
the Global Directory.
area code) Prefix
Value
Private Network
Access
Drop Down
Menu
Enables this system to use a private network for
calls
Public Network (same User Defined
Dialing prefix that is used to access an organization
from outside the private network
area code) Prefix
If Area Code =
Value
User Defined
Value
Area code for configuration
Dial Prefix
User Defined
Value
Set prefixes dialed before the area code
Always dial area code Checkbox
option
Checked - User will need the area code to dial sites
that have the same local area code as the V-Series.
Enable this option if you must dial a “1” before the
area code.
Dial 1+ for all USA
calls
Checkbox
Option
Global Management System User’s Guide
Appendix
178
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
V-Series Admin Setup Menu
System Info :: Admin Setup :: Global Services
Account Validation
V-Series Field
Require Account
Number to Dial
Type
Meaning
Checkbox
option
Checked - Enables account validation feature.
Prompts user to enter an account number before
placing a call.
Validate Account
number
Checkbox
option
Checked - Validates account number that was
entered
Global Management System User’s Guide
Appendix
179
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
iPower Admin Setup Menu
Admin Tools :: General :: Call Preferences
Automatic Answer
iPower Field
Type
Meaning
Answer incoming video Check box
calls automatically
Checked - Enables the ViewStation answer
incoming calls automatically
Mute audio for
automatically
answered calls
Check box
Checked - The iPower will automatically be placed
in mute when an incoming call is automatically
answered.
Unchecked - The iPower will send audio to the far
site when a call is automatically answered
Automatic Answer
iPower Field
Type
Meaning
Display number last
dialed
Radio button
Never: Call information is not displayed. In order to
redial, users must type the number again.
Only if call fails: Call information is saved for
redialing when a call fails to connect.
Always: All calls can be redialed. This is the default
setting.
Log File Security
iPower Field
Type
Meaning
Record numbers in the Check box
Call Log file
When checked, the system will include dialed
numbers in the User Call Log entries. To ensure
user privacy, leave this box unchecked. Calls are
then entered in the log without the dialed numbers
Check this box if you want to activate T.120 over a
LAN, independent of a video call. If you want T.120
enabled automatically as part of a video call, leave
this box unchecked.
Disable integrated
T.120 data and
Check box
application sharing
Global Management System User’s Guide
Appendix
180
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
iPower Admin Setup Menu
Admin Tools :: General :: Logon and Security
Logon
iPower Field
Type
Meaning
Standard Windows
Logon
Radio button
Lets users log on by entering the user name and
password for a local Windows user account, a
Windows domain account, or the system default
user account. Users have the privileges you define
for these accounts.
Auto Logon
Check box
Lets users log on without entering a user name or
password. The system displays the Logon dialog
box with the default user name and the password
already filled in. This means that anyone can use
the system. Users have the privileges defined for
the default user account.
Default user name
Set Password
User Defined
Field
Name used for a generic account that is required
when you choose Auto Logon. For systems using
Auto Logon, the default user account logs the user
on to both Windows and the collaboration system.
Displays a dialog box where you set the password
for the default user account (required for Auto
Logon).
User Defined
Field
Global Management System User’s Guide
Appendix
181
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
iPower Admin Setup Menu
Admin Tools :: General :: Logon and Security
Logon
iPower Field
Type
Meaning
Standard Windows
Logon
Radio button
Lets users log on by entering the user name and
password for a local Windows user account, a
Windows domain account, or the system default
user account. Users have the privileges you define
for these accounts.
Auto Logon
Check box
Lets users log on without entering a user name or
password. The system displays the Logon dialog
box with the default user name and the password
already filled in. This means that anyone can use
the system. Users have the privileges defined for
the default user account.
Default user name
Set Password
User Defined
Field
Name used for a generic account that is required
when you choose Auto Logon. For systems using
Auto Logon, the default user account logs the user
on to both Windows and the collaboration system.
Displays a dialog box where you set the password
for the default user account (required for Auto
Logon).
User Defined
Field
Global Management System User’s Guide
Appendix
182
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
iPower Admin Setup Menu
Admin Tools :: General :: Logoff and Standby
Logoff
iPower Field
Type
Meaning
Show logoff reminder
after call
Check box
Specifies that the system should remind the user to
log off at the end of each call.
Log off automatically
after _ minutes
Check box
Number of inactive minutes until the system logs
the user off and restarts the computer. The default
setting is 20 minutes. After you select this option,
you must restart your computer. .
Pull down menu
Countdown for _
seconds
Pull down menu Number of seconds before automatic logoff that the
system begins showing the time left before logoff
Standby
iPower Field
Type
Meaning
Put the system in
Check box
Pull down menu
Number of minutes after which the system goes
into Standby mode. Make sure that the number of
minutes you enter here is less than the number you
enter for automatic logoff, or else the system will log
off before it can go into Standby mode.
standby mode after _
minutes of inactivity
Global Management System User’s Guide
Appendix
183
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
iPower Admin Setup Menu
Admin Tools :: General :: Monitor
Monitor
iPower Field
Type
Meaning
Use second monitor
Check box
Check the box if your system uses a second
monitor. The system automatically sets the second
monitor’s type (NTSC or PAL) to match the main
camera type.
Picture-in-Picture (PIP) Radio button
Position on Second
If you are using a second monitor with your system,
you can change the position of the PIP (Picture-in-
Picture) on the second monitor. The default setting
is Bottom Right. Changes to this setting take effect
immediately.
Monitor
Global Management System User’s Guide
Appendix
184
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
iPower Admin Setup Menu
Admin Tools :: ISDN :: ISDN Configuration
Configuration
iPower Field
Type
Meaning
Allow ISDN calls on
this system
Check box
Check this box to allow ISDN calls to be made to
and from this system.
Advanced ISDN Configuration
iPower Field Type
Meaning
Use local number filter Check box
for Multi-Subscriber
For lines used by multiple devices, allows the
system to filter out calls to devices other than
the videoconferencing system. This option is set
automatically for 5ESS Multipoint, 5ESS Point-to-
Point, or DMS 100.
Number (MSN) line
Allow rate adaption to Check box
56 kbps if 64 kbps fails
Allows the system to use 56 kbps to redial
connections that fail at 64 kbps
Send this system’s
Calling Party Number
to near-end network or
PBX
Check box
This feature includes the system’s phone number in
the call request sent to the network. Some networks
or PBXs require this information; others prohibit it.
In addition, some networks need this information for
Caller ID to work correctly.
Transmit a Sending
Complete information
element
Check box
By default, used for Euro ISDN, NET3 (Taiwan), and
VN3.
Number type
User Defined
field
By default, used for protocols and switch types other
than 5ESS Point-to-Point and 5ESS Multipoint.
By default, used for protocols and switch types other
than 5ESS Point-to-Point and 5ESS Multipoint.
Number plan
User Defined
field
Global Management System User’s Guide
Appendix
185
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
iPower Admin Setup Menu
Admin Tools :: ISDN :: ISDN Bandwidth
Bandwidth
iPower Field
Type
Meaning
Standard
Radio button
Rate used when a user chooses Standard as the
bandwidth for a call.
Premium
Default
Radio button
Rate used when a user chooses Premium as the
bandwidth for a call.
Radio button
Check box
Rate used when a user doesn’t specify a bandwidth
for a call
Always restrict call
bandwidth to 56 kbps
per channel
Forces calls to connect at 56 kbps per channel.
(This setting is also known as “Restricted.”)
Line Use and Line Reservation
iPower Field Type
Meaning
Use this line for voice- Pull down menu The line you want to use for voice calls. Line 4 is the
add and voice-only
calls
default.
Reserve this line for
voice
Check box
Restricts this line exclusively to voice transmission.
To use the line for either voice or video, leave the
box unchecked.
Use this line for
network management
via RAS:
Pull down menu Lets administrators use a RAS (Remote Access
Server) connection to manage and configure the
system. If you have already specified a line for
voice calls, you cannot use the same line for remote
management.
Reserve this line for
network management
Check box
Restricts this line exclusively for network
management.
Global Management System User’s Guide
Appendix
186
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
iPower Admin Setup Menu
Admin Tools :: ISDN :: IMUX Setup
IMUX Setup
iPower Field
Type
Meaning
IMUX type
Pull Down
menu
None
The external network device does not use rate
codes, or users prefer to dial the code themselves.
DICA OASIS
The system is attached to a DICA OASIS IMUX. The
system will automatically generate rate codes for
outgoing calls based on this IMUX type.
Lucent Multiband
The system is attached to a Lucent Multiband IMUX.
The system will automatically generate rate codes
for outgoing calls based on this IMUX type.
Other
The system is attached to an IMUX that uses rate
codes, but not to one of the known types listed
above. Please fill in the table so the system can
generate rate codes for outgoing calls.
IMUX Call Mode
Pull Down
menu
Dialed
This is the default mode. The system can place an
outgoing call by dialing a number. It can also receive
incoming calls.
DCE Signaled
(non-dialed)
The network does not need a phone number to
route a call. Typically, the network is pre-configured
to a specific destination. V.35/RS-449 control leads
signal the start and end of a call.
DCE Dedicated
(non-dialed)
The network provides a permanent connection.
The V.35/RS-449 control leads are constant and
do not signal the start or end of a call. Instead, the
system uses framing patterns in the transmitted and
received data to signal the start and end of a call.
Maximum call rate
IMUX Code setup
Pull down menu Call rate supported by IMUX box.
Table Please refer to the iPower administrator user guide.
Global Management System User’s Guide
Appendix
187
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
iPower Admin Setup Menu
Admin Tools :: ISDN :: Gateway Setup
Gateway Setup
iPower Field
Type
Meaning
Use gateway for
outgoing ISDN and
voice calls
Pull Down
menu
Specify whether to use a near-end gateway as the
default for all outgoing calls. If users want to use
ISDN for a call, they can override this setting in
the Advanced Call Options dialog box. If you use a
gateway for outgoing calls, you must also configure
a gatekeeper.
Gateway(s)
Pull Down
menu
List of gateways available for use by this system.
You can configure gateways for this system even if
you do not specify a default near-end gateway for
calls.
Set as Default
Pull down menu Specifies that the selected gateway should be used
for all outgoing video calls from this system. Users
can choose a different gateway for a call in the
Advanced Call Options dialog box.
Global Management System User’s Guide
Appendix
188
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
iPower Admin Setup Menu
Admin Tools :: LAN :: LAN Configuration
LAN Configuration
iPower Field
Type
Meaning
Allow LAN (H.323)
calls on this system
Check box
Lets the system make LAN calls, provided there is a
LAN connection and TCP/IP has been configured.
Admin Tools :: LAN :: Gatekeeper setup
Gatekeeper Setup
iPower Field
Type
Meaning
Use a gatekeeper
Check box
Specifies that your network uses a gatekeeper. If
your system uses gateways, then it must also be
configured to use a gatekeeper.
Specify the
Radio button
Allows you to manually select a gatekeeper.
Gatekeeper
Gatekeeper DNS
name or IP address
User defined
field
The DNS name or IP address of the collaboration
system on which the gatekeeper is installed.
Automatically find a
Gatekeeper
Radio button
Allows the iPower system to select a gatekeeper
automatically. If the system locates a gatekeeper, it
displays the IP address automatically.
LAN Call Dialing
iPower Field
Type
Meaning
Allow E.164 numbers
to be used for outgoing
LAN calls
Check box
Lets the system place calls using extension
numbers, provided there is a LAN connection and
TCP/IP has been configured.
PathNavigator Conference On Demand
iPower Field
Type
Meaning
Use ISDN to initiate
multipoint calls from
this system
Check box
Specifies that all multipoint calls initiated by this
system must be ISDN. This setting is available
only for systems configured to use a PathNavigator
gatekeeper.
Global Management System User’s Guide
Appendix
189
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
iPower Admin Setup Menu
Admin Tools :: LAN :: LAN Bandwidth
Outgoing Call Bandwidth
iPower Field
Type
Meaning
Standard
Pull down menu Bandwidth used when the user chooses to make a
call at the Standard rate.
Premium
Default
Pull down menu Bandwidth used when the user chooses to make a
call at the Premium rate.
Pull down menu Bandwidth used automatically when the user does
not choose a rate for a call.
Incoming Call Bandwidth
iPower Field
Type
Meaning
Maximum bandwidth
Pull down menu Used by the gatekeeper to control the bandwidth of
calls over the network. The highest setting is used,
unless the gatekeeper requests that the bandwidth
be reduced.
Global Management System User’s Guide
Appendix
190
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
iPower Admin Setup Menu
Admin Tools :: Audio :: Audio Preferences
Audio algorithm for ISDN (H.320) and LAN (H.323) calls
iPower Field
Type
Meaning
Audio algorithm for
ISDN calls
Pull down menu Please refer to the iPower administrator guide for
the specifics of each protocol.
Audio algorithm for
LAN calls
Pull down menu Please refer to the iPower administrator guide for
the specifics of each protocol.
Encoding law for G.711
iPower Field
Type
Meaning
Automatic
a-law
µ-law
Radio button
Sets the G.711 encoding law to use when a video
call begins. The µ-law is used in North America and
some parts of Japan. The a-law is used in most
European countries and parts of Japan.
Admin Tools :: Audio :: Audio Inputs
Microphone
iPower Field
Type
Meaning
Use echo cancellation Check box
(IDEC)
Integrated Dynamic Echo Cancellation (IDEC)
automatically cancels the echoes caused when
microphones pick up sounds coming from the
monitor’s speakers. Keep echo cancellation enabled
for normal use..
Use noise suppression Check box
Filters out background noise from your
videoconference, such as air conditioners or
ventilation system noise. Keep automatic noise
suppression enabled for normal use.
Use Automatic Gain
Control (AGC)
Lets the far end hear a constant sound level, even
when the sound level changes at the near end. For
example, when a speaker at the near end moves
away from a microphone, the far end detects no
difference in volume. Keep this feature enabled for
normal use.
Auxiliary Audio input
iPower Field
Type
Meaning
Use Automatic Gain
Control (AGC) for
auxiliary audio source
Radio button
Adjusts Automatic Gain Control for additional audio
inputs (such as a VCR) in order to keep them
consistent with PowerMic volume levels, so that
the volume does not change as people move or
different people speak.
Global Management System User’s Guide
Appendix
191
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
iPower Admin Setup Menu
Admin Tools :: Video :: Video Preferences
Video Algorithm
iPower Field
Type
Meaning
Video algorithm for
ISDN calls
Pull down menu This video algorithm determines the encoding
law used on calls over an ISDN network. For
instructions on choosing the algorithm, see
the iPower administrator guide.
Pull down menu This video algorithm determines the encoding law
used on calls over a LAN network. For instructions
on choosing the algorithm, seethe iPower
Video algorithm for
LAN calls
administrator guide.
Flicker Reduction
iPower Field
Type
Meaning
Check this to eliminate Check box
video artifacts caused
by using an NTSC
Check or uncheck the box, depending upon the type
of monitor and lighting.
camera and 50 Hz
fluorescent lighting.
Dual Images
iPower Field
Type
Meaning
Enable (Share
Radio button
Enables the iPower collaboration system to share
bandwidth between People and Content when
Content is being shown. This allows conference
participants to see both People and Content
simultaneously.
bandwidth between
People and Content)
Allow system to
Check box
Select this option if you want the system to allocate
bandwidth to the video source (People or Content)
that needs it the most at any given time. For
example, if a conference participant is presenting a
slide show, the system provides more bandwidth to
Content when the participant changes a slide.
Use Disable only when you want to allow more
bandwidth for content images so they can be
transmitted with greater clarity.
dynamically adjust
People and Content
bandwidth allocation]
Disable
Radio button
Global Management System User’s Guide
Appendix
192
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
iPower Admin Setup Menu
Admin Tools :: Video :: Cameras and Video Sources :: Main Camera
Main Camera to Use
iPower Field
Type
Meaning
Standard main camera Radio button
Standard main camera refers to the camera that is
attached to the front of the computer unit. .
Optional main camera refers to a camera (such as
the PictureTel 80) that is attached to the back of the
computer unit.
Optional main camera Radio button
Admin Tools :: Video :: Cameras and Video Sources :: For all video sources
Settings
iPower Field
Type
Meaning
Always Appears in the Check box
Shows this source in the People and Content list
even when the source is disconnected.
People and Content
list
Camera or video
source label (optional)
Preferred capture
resolution
User Defined
field
Name that appears in the People and Content list.
Pull down menu Resolution to use for the selected camera or video
source. Not all sources support all resolutions. If
you choose a resolution higher than the source
supports, the system will fall back to the highest
supported resolution. Please refer to the iPower
Administrator’s guide for more information on
default settings for video resolution.
Video Source type
iPower Field
Type
Meaning
People
Content
Radio button
Determines whether the source will appear in the
People list or the Content list, and whether it follows
the display rules for People or Content sources.
Global Management System User’s Guide
Appendix
193
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
iPower Admin Setup Menu
Admin Tools :: Video :: Camera Control and VCR
Camera Control
iPower Field
Type
Meaning
Allow far-end sites to
control the camera on
this system
Check box
Lets participants at the other site move your
camera, if their system supports this feature.
Allow near-end
Automatic Camera
Pointing
Check box
Lets you use the remote control to turn Automatic
Camera Pointing on and off.
Pan Direction of Near End Cameras
iPower Field
Type
Meaning
Normal
Radio button
Behaves in the same manner as a scroll bar. For
example, press the right arrow to look further to
the right on the monitor; press the left arrow to look
further to the left. This is the recommended setting.
Makes the camera move to the right when you
press the right arrow.
Mirrored
Radio button
VCR Setup
iPower Field
Type
Meaning
One VCR
Radio button
Use one VCR for either recording or playback.
Two VCRs
Radio button
Use two VCRs, one VCR for recording and one
VCR for playback.
Global Management System User’s Guide
Appendix
194
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
iPower Admin Setup Menu
Admin Tools :: Directory :: Directory Options
Directory Options
iPower Field
Type
Meaning
Local Directory (store Radio button
on system)
Specifies that users can make calls from a directory
located on this system.
Central and personal
Directories (stored on
an LDAP-compatible
server)
Radio button
Specifies that users can choose to use a centrally-
maintained read-only directory or a personal
directory that they manage themselves. Both of
these directories are located on a remote server.
Admin Tools :: Directory :: Central Directory and Server Settings
Central Directory Server Settings
iPower Field
Type
Meaning
Server DNS name
User defined
field
The server on which the Central Directory resides.
Server IP address
Port number
User defined
field
An alternate way for the system to find the Central
Directory. If your network assigns IP addresses
dynamically, leave this field blank. If you enter an IP
address here, the system will ping the LDAP server
when you leave this page.
User defined
field
If this is the only LDAP server on your network, use
port 389 (the default LDAP server port number). If
your network already has another LDAP server that
uses this port number, enter a different port number
to use.
Directory service root
Server type
User defined
field
The database for the visual collaboration system
directory on the LDAP server. You can get this
information from the LDAP server administrator.
User defined
field
The type of LDAP server. Netscape is the default
server type. You can get this information from the
LDAP server administrator.
Server Access Account User defined
name field
The system’s account name on the LDAP server.
You can get this information from the LDAP server
administrator.
Global Management System User’s Guide
Appendix
195
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
iPower Admin Setup Menu
Admin Tools :: Utilities :: File Transfer
File Transfer
iPower Field
Type
Meaning
Allow incoming file
transfers during a
conference.
Check box
Allows files to be transferred from another system.
Admin Tools :: Utilities :: Readiness Monitoring
Components to Monitor
iPower Field
Type
Meaning
Remote devices
(remote control and
LAMB)
Check box
Monitors low battery state.
Color depth and
resolution
Check box
Check box
Monitors the graphics board’s capability.
Camera(s)
Monitors whether the main camera is plugged in
and ready.
Microphone(s)
Check box
Check box
Monitors whether a microphone is plugged in and
working.
Document Server(s)
Monitors the system’s ability to communicate with
the Document Server. Monitors the system’s ability
to retrieve and store documents.
Gatekeeper
Check box
Check box
Monitors the system’s ability to communicate with
the gatekeeper
Central Directory
Server
Monitors the system’s ability to communicate with
the Central Directory server. Monitors the system’s
ability to retrieve and store numbers.
Global Management System User’s Guide
Appendix
196
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
iPower Admin Setup Menu
Admin Tools :: Utilities :: Network Management
Network Management
iPower Field
Type
Meaning
Allow WebRemote
Management
Check box
Allows administrators to configure and manage the
system using a web browser.
SNMP Setup
iPower Field
Type
Meaning
Allow management via Check box
SNMP
Allows administrators to manage the system
remotely using SNMP.
Community String:
User defined
field
Defines security characteristics between the agent
and SNMP management stations. It serves as a
kind of password for the system, defined by the
agent. The community string determines access
privileges between the agent and management
stations, such as none or read-only.
Management station
IP address
User defined
field
List of management stations that will be receiving
notifications from the SNMP agent.
Enable support for the Check box
Microsoft subagents
Admin Tools :: Utilities :: Custom Control
Custom Control
iPower Field
Type
Meaning
This system can be
Check box
Allows you to use a custom control panel with your
iPower system as long as that control panel uses
the iPower Control Protocol. You can continue to
use the iPower keyboard and remote control along
with the custom control panel.
controlled by a custom
control panel that uses
the iPower Protocol.
The control connects
through the serial port.
Global Management System User’s Guide
Appendix
197
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
iPower Admin Setup Menu
Admin Tools :: Utilities :: Internal Multipoint
Default Multipoint Preference
iPower Field
Type
Meaning
PathNavigator
Radio button
Uses available multipoint unit registered with
PathNavigator
Internal Multipoint
Radio button
Check box
Initiates a multipoint conference using the iPower
system.
Allow internal
Allows this endpoint to use embedded MCU for
multipoint conferences.
multipoint conferences
on this system
Default Video Display
iPower Field
Type
Meaning
Voice-activated
Radio button
Participants in a multipoint conference view the
current speaker or view Content.
(recommended when
sharing content video)
Continuous presence
Radio button
Participants in a multipoint conference view up to
four sites (People or Content) simultaneously in a
quadrant display.
Audio-Video Preferences
iPower Field
Type
Meaning
Audio algorithm
Pull down menu The method used to compress the transmitted
audio.
Video algorithm for
voice-activated
Pull down menu The method used to compress the transmitted
video.
Global Management System User’s Guide
Appendix
198
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
SNMP MIB
POLYCOM-GMS-MIB DEFINITIONS ::= BEGIN
IMPORTS
Enterprises
FROM RFC1155-SMI
OBJECT-TYPE
FROM RFC-1212
DisplayString
FROM RFC1213-MIB
TRAP-TYPE
FROM RFC-1215;
-- - - - - - - - -
-- Global Defines
-- - - - - - - - -
polycom
OBJECT IDENTIFIER ::= { enterprises 2684 }
polycomVideo
polycomAudio
polycomData
polycomNetwork
OBJECT IDENTIFIER ::= { polycom 1 }
OBJECT IDENTIFIER ::= { polycom 2 }
OBJECT IDENTIFIER ::= { polycom 3 }
OBJECT IDENTIFIER ::= { polycom 4 }
-- - - - - - - - - - - -
-- Management Products
-- - - - - - - - - - - -
polycomGMS
OBJECT IDENTIFIER ::= { polycomNetwork 1 }
-- - - - - - - - - - - - - -
--
-- Global Management System
--
-- - - - - - - - - - - - - -
polycomGMSService
polycomGMSNode
OBJECT IDENTIFIER ::= { polycomGMS 1 }
OBJECT IDENTIFIER ::= { polycomGMS 2 }
-- - - - - - - - - - - - -
-- GMS Service Variables
-- - - - - - - - - - - - -
polycomGMSVersion OBJECT-TYPE
SYNTAX
DisplayString
ACCESS
read-only
STATUS
mandatory
DESCRIPTION
“GMS server software version string.”
::=
{ polycomGMSService 1 }
Global Management System User’s Guide
Appendix
199
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
SNMP MIB
- - - - - - - - - - - -
-- GMS Node Variables
-- - - - - - - - - - - -
polycomGMSNumberOfManagedNodes OBJECT-TYPE
SYNTAX
INTEGER
ACCESS
read-only
STATUS
mandatory
DESCRIPTION
“Total number of managed nodes in the GMS database.”
::=
{ polycomGMSNode 1 }
polycomGMSNodesActive
OBJECT-TYPE
INTEGER
read-only
SYNTAX
ACCESS
STATUS
mandatory
DESCRIPTION
“Number of nodes that are actively responding to GMS requests.”
::=
{ polycomGMSNode 2 }
polycomGMSNodesInactive
OBJECT-TYPE
INTEGER
read-only
SYNTAX
ACCESS
STATUS
mandatory
DESCRIPTION
“Number of nodes that can not be contact and are reporting events to GMS.”
::=
{ polycomGMSNode 3 }
polycomGMSNodesInCall
OBJECT-TYPE
INTEGER
read-only
SYNTAX
ACCESS
STATUS
mandatory
DESCRIPTION
“Number of nodes in a conference call.”
::=
{ polycomGMSNode 4 }
polycomGMSNodesWithErrors OBJECT-TYPE
SYNTAX
INTEGER
ACCESS
read-only
STATUS
mandatory
DESCRIPTION
“Number of nodes reporting errors.”
::=
{ polycomGMSNode 5 }
polycomGMSHelpRequests
OBJECT-TYPE
INTEGER
read-only
SYNTAX
ACCESS
STATUS
mandatory
DESCRIPTION
“Number of nodes reporting user help requests.”
::=
{ polycomGMSNode 6 }
Global Management System User’s Guide
Appendix
200
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
SNMP MIB
-- - - - - - - - - - -
--
-- Trap Definitions
--
-- - - - - - - - - - -
nodesInactive TRAP-TYPE
ENTERPRISE
polycomGMS
VARIABLES { polycomGMSNodesInactive }
DESCRIPTION
::= 1
“Indicates the inactive nodes threshold has been hit.”
nodesInCall TRAP-TYPE
ENTERPRISE
polycomGMS
VARIABLES { polycomGMSNodesInCall }
DESCRIPTION
::= 2
“Indicates the nodes-in-call threshold has been hit.”
nodeErrors TRAP-TYPE
ENTERPRISE
polycomGMS
VARIABLES { polycomGMSNodesWithErrors }
DESCRIPTION
::= 3
“Indicates the nodes-with-errors threshold has been hit.”
helpRequests TRAP-TYPE
ENTERPRISE
polycomGMS
VARIABLES { polycomGMSHelpRequests }
DESCRIPTION
::= 4
“Indicates the help request threshold has been hit.”
END
Global Management System User’s Guide
Appendix
201
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
Communication Service Ports used for Polycom Management Software
applications
Communication across the network for Polycom products requires the usage of certain Internet
service ports. Global Management System communicates with the web client, video devices
and other services. In the tables below, “Direction” indicates how a particular communication is
initiated; for example, “Web browserà Global Management System” means the web browser
opens a connection with Global Management System which is then used to interchange
information.
The Web Client
The web client is a web browser running on a PC station that is used to access Global
Management System, Path Navigator, or video devices. The table below shows the protocol
and port used. The ports listed must be open for two-way communication.
Direction
Protocol
Ports
Purpose
HTTP: TCP 80
Web client communicating with
Global Management System
Web browserà Global
Management System
HTTP: TCP 80
Web client communicating with
video devices user interface
Web browseràvideo
devices except for
ViaVideo
HTTP: TCP 3603
Web client communicating with
ViaVideo web interface
Web browseràViaVideo
HTTP: TCP Arbitrary port
(assigned by
Web client communicating with
Other Devices web interface
Web browseràOther
Devices web server
admin when
adding this
device to Global
Management
System)
HTTP: TCP 80
Web client communicating with
PathNavigator
Web browser à
PathNavigator
Global Management System and video devices communications
Different features offered in Global Management System use different ports when
communicating with video devices. The port most often used is port 80. However, other
protocols such as FTP and Telnet require the usage of ports other than 80.
Global Management System User’s Guide
Appendix
202
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
Global Management System to / from ViewStation model
Direction
Protocol
Ports
Purpose
Global Management
System à video
devices
HTTP: TCP 80
Monitoring and Management
HTTP: TCP 80
Monitoring and Management
Video devices à Global
Management System
Global Management
System à video
devices
FTP: TCP
21
Management, Provisioning,
SoftUpdate
FTP (data): Dynamic port
TCP
Management, Provisioning,
SoftUpdate
Video devices à Global
Management System
Global Management
System à video
devices
Telnet: TCP 23
Diagnostic Logging (next release
of Global Management System)
Proprietary: 3601
TCP
Global Address Book
Video devices à Global
Management System
Global Management System to / from iPower (model)
Direction
Global Management
System à Video
devices
Protocol
Port
Purpose
HTTP: TCP 80
Monitoring and Management
HTTP: TCP 80
Monitoring and Management
Video devices à Global
Management System
Global Management System to / from ViaVideo
Direction
Global Management
System à Video
devices
Protocol
Ports
Purpose
HTTP: TCP 3603
Monitoring and Management
HTTP: TCP 80
Monitoring and Management
Video devices à Global
Management System
Global Management System to / from WebCommander, PathNavigator (EP)
Direction
Protocol
Ports
Purpose
Global Management
System à endpoint
HTTP: TCP 80
Monitoring and Management
Global Management System User’s Guide
Appendix
203
Download from Www.Somanuals.com. All Manuals Search And Download.
Appendix
Global Management System to /from Other Devices (EP)
Direction
Protocol
Ports
Purpose
Global Management
System à endpoint
HTTP: TCP, Arbitrary port
(assigned by
Monitoring and Management
admin when
adding this
device to Global
Management
System)
Global Management System communications with other services
Global Management System uses other services to replicate information to other databases or
to perform other tasks such as sending remote alerts to an SNMP server. Non-HTTP protocols
are used here and require ports other than 80 to be opened.
Global Management System to / from other Services
Direction
Global Management
System à ILS
Protocol
Ports
Purpose
Global Address Replication to
ILS server
LDAP: TCP 389 or 1002
LDAP: TCP 389
SNMP: UDP 162
SMTP: TCP 25
Global Management
System à LDAP
Global Management
System à SNMP
Global Management
System à SMTP
Global Address Replication to
LDAP server
Remote Alerts to an SNMP
server
Remote Email Alerts
Global Management System User’s Guide
Appendix
204
Download from Www.Somanuals.com. All Manuals Search And Download.
Troubleshooting Guide
Running Global Management System
How do I calculate Greenwich Mean Time offset?
Click on date and time in the control panel on your computer. A pull down menu will state
what the GMT offset is at your location.
What is the posting frequency from the video endpoints?
Video endpoints does not auto post to Global Management System at a specific interval.
Instead the video endpoints posts information whenever it receives a request from Global
Management System. For example, a user clicks on the Call Status tab, which causes the
video endpoints to post call status information.
When the server address is entered, the browser page appears with an HTTP 404 error.
The browser cannot find the default web page. Default website location may not properly
set. On IIS, check the path on the Default Website properties for the correct location. It
should be “drive:/Inetpub/wwwroot” where Global Management System web folders are
stored under.
Why can’t I access the web interface of ViaVideo but can with a ViewStation through the
Manage System feature of Global Management System?
ViaVideo must be password protected before Global Management System can access the
web interface. By default, ViaVideo does not have password protection enabled. To set the
password in ViaVideo, navigate to System info > Global Services > Global Management
in the ViaVideo web interface. On this page, there is a Web Access Password field.
Once a password is entered, this unit’s web interface can be accessed through Global
Management System when the login in information is filled in through the Manage System
feature.
What is “Other” device type and how to use it?
“Other” device type can be any web server that supports HTTP. What is required is the
ability to understand HTTP web request. For example, Sony® Contact 1600 has a web
server which can be monitor by using “Other” device type. When adding using “Other”
device type, user specifies the IP address, the port, and the HTML file (if it is not the
default.htm file). Global Management System will be able to detect whether the system is
online or offline based on the response string of that device.
Does Global Management System work through the firewall?
This depends on the setup of the video network behind the firewall. As long as the IP
address of the managed endpoints aren’t translated through NAT (Network Address
Translation), port 80 (HTTP), port 21 (FTP), and port 3601 (GAB protocol), Global
Management System will function properly. Some firewall policies don’t allow request
outside the firewall to be made. If this is the case, Global Management System can’t
manage the endpoints inside the network. It is then required to have policy change to
allow TCP request from the Global Management System server.
Global Management System User’s Guide
Appendix
205
Download from Www.Somanuals.com. All Manuals Search And Download.
Troubleshooting Guide
Installation
Manager URL
During installation I was prompted to enter a URL address for my server, however my
server has multiple addresses. Which address do I enter?
If the server has multiple IP addresses assigned to it and only one of them is used by
IIS, then you would want to enter the IP address used by IIS. For instance, if your server
is using addresses 123.45.6.1, 123.45.6.2, 123.45.6.3 and 123.45.6.4 and IIS is using
123.45.6.4, you will need to enter the address 123.45.6.4 because Global Management
System will select the first address, 123.45.6.1, by default.
My server uses DHCP and its address is likely to change, what should I enter when
prompted to enter the URL address for the server.
Global Management System also accepts WINS name as opposed to only using IP
addresses for the Manager URL.
My server IP address has changed, how do I change the Manager URL?
The Manager URL can only be changed during installation. If you need to change the
URL, you will have to re-run the Global Management System installation program. When
re-running the installation program, choose “YES” when prompted to save existing files
otherwise all data will be lost.
Global Management System User’s Guide
Appendix
206
Download from Www.Somanuals.com. All Manuals Search And Download.
Troubleshooting Guide
System Management
Call Status
How can my video endpoint be in a call when the line status shows a red arrow pointing
down?
If the video endpoint is configured to use both IP and ISDN, it can still make IP calls
even if the ISDN line is down. Also, Global Management System shows the red arrow
in the system list whenever any of the ISDN lines is down. Therefore, a video endpoint
configured to use four ISDN lines (512K) could have one line down, and yet still be able to
make a call using the remaining three ISDN lines (384K).
Video endpoints do not display the in-call icon when they are in a call and sometimes
display the in-call icon when not in a call.
This is usually caused by having an incorrect Manager URL. Select a video endpoint and
click on the Management tab to view the Manager URL. Make sure that the IP address
shown is the one used by your Global Management System server. If it is different, you will
have to re-install Global Management System to change the Manager URL. This can also
be caused by video endpoints trying to send status information to a Global Management
System server behind a firewall. If Global Management System is trying to manage a
video endpoint outside the firewall, be sure that the firewall allows bi-directional traffic
between them on port 80.
Some of the video endpoints display line-problems when all of their lines are working
soundly.
The Manager URL is not correctly entered in the video endpoint. Select a video endpoint
and click on the Management tab to view the Manager URL. Make sure that the IP
address shown is the one used by your Global Management System server. If it is
different, you will have to re-install Global Management System to change the Manager
URL.
After I change my server IP address, Global Management System shows a yellow network
status icon for all video endpoints.
This is cause by mismatch between actual Global Management System IP address and
the address on the video endpoint Global Management System URL. Don’t change the
server address after installing Global Management System. When this happens, you
will have re-install Global Management System and add all video endpoints into Global
Management System again. Always use static IP address when assigning it to Global
Management System server.
Global Management System User’s Guide
Appendix
207
Download from Www.Somanuals.com. All Manuals Search And Download.
Troubleshooting Guide
Search
Searches take a long time. How can I decrease the time it takes to search for systems?
You can decrease the amount of time Search takes by limiting the range to only the
addresses that your endpoints are actually using. The time it takes to search a range
is linear, and depends on the speed of your server, and the bandwidth of your network.
Therefore, it takes twice as long to search a range of 200 addresses as it does to search a
range of 100 addresses.
Can I search across multiple subnets?
Yes, as long as the subnets are contiguous.
The search function can not find all the video endpoints on our company wide network.
Here are the most likely reasons why the search function cannot find all the video endpoints
•
*
•
Search will only find systems that have not already been added to the list
Search will not find systems that are turned off or disconnected from the network
Search may not find systems that are behind a firewall or within a network using Network
Address Translation (NAT)
Adding Systems
When I performed the function Add System, my video endpoint failed to add onto the
System list.
This can be caused by:
1. Entering the incorrect IP address of the video endpoint.
2. Trying to add a video endpoint when it is turned off.
3. Trying to add a video endpoint that has a password set.
If the message you get says “Could not add system”, then either the IP address is
incorrect, or the video endpoint is not responding. Try pinging the IP address of the video
endpoint. If ping gets a reply, try to access the video endpoint’s internal web server by
entering its address in a browser window.
If the message you get says “You did not have the correct password for the system”, then
either the video endpoint has a password set, and you did not enter a password in the
Add System window, or the password you entered is not the same as the password on the
video endpoint. Verify that you have the correct password (Admin Password) for the video
endpoint you are trying to add.
Do I have to go to every video endpoint and enter the IP address of the Global
Management System Server to manage the these endpoints?
If your video endpoint is on the LAN and you have added the system to the Global
Management System database, the IP address of the server will be sent to the system.
Global Management System User’s Guide
Appendix
208
Download from Www.Somanuals.com. All Manuals Search And Download.
Troubleshooting Guide
The endpoint appears in the Global Directory as a registered entry, however it does not
appear in the System Management list. Why is the endpoint not listed in the System list?
The endpoint probably has the Global Directory Server IP address configured correctly for
the Global Address book settings. However, the endpoint was not added either through
the “Search” or “Add System” Function. Global Management System can only manage
systems when systems are added to the database via the above functions via the System
Management page.
Global Directory
The video endpoints aren’t showing up in the Global Directory and the video endpoint
itself doesn’t see other video endpoints.
Many possible reasons can cause the video endpoints to not show in the Global Directory.
Verify the followings:
1. Verify that Global Directory Server IP address is correctly set and that “Register System
when Power On” checkbox is enabled for each video endpoint that is registered with
Global Management System.
2. Verify that Global Management System is managing the video endpoint by checking the
Global Management System Server URL on the Management tab.
3. Verify that Polycom GAB Service and Polycom GAB Directory Service NT services on the
Global Management System have Started and Automatic.
4. If there is firewall between video endpoint and the Global Management System server,
3601 should be open for bi-directional communication.
5. If Global Directory password is set on Global Management System, the video endpoint
must have this same password set on it.
6. V-Series endpoints may take up to 10 minutes to register with the Global Directory.
Can I use the Address Book Maintenance Utility to export my ViewStation’s local address
book to import into the Global Management System Global Directory?
The address book files exported from the Address Book Maintenance Utility can not be
imported into Global Management System’s Global Directory. Nor can the files exported
from the Global Directory be imported into the Address Book Maintenance Utility.
Global Management System User’s Guide
Appendix
209
Download from Www.Somanuals.com. All Manuals Search And Download.
Troubleshooting Guide
Software Update
Software Update Now doesn’t work. I get the following status: “Failed”, “Location
Unspecified” and “File does not exist”.
LOCATION UNSPECIFIED:
The softupdate.exe for a specific model indicates that the file was not uploaded onto the
server.
FILE DOES NOT EXIST:
The softupdate.exe file was uploaded onto the server but was deleted from the server
through some means other than Global Management System.
FAILED:
This usually happens because Global Management System does not have the correct
password for the video endpoint, or because the video endpoint was turned off or
disconnected from the network.
You can find out the cause of the failure by looking at the update log for that system. The
update log files are usually located in the drive:\Polycom\PWX\log\1_1_1_1_@_yyyy-mm-
dd-ss.logon the Global Management System server machine, and they are named with the
IP address of the ViewStation, followed by the date and time that the update was run. For
instance, the file 111_11_11_111_@_2000-11-01-10-57-38.log is for the update that was
run at 10:57:38, on Nov. 1, 2000, for the ViewStation at the address 111.11.11.111. Within
this log, the message “Error in password” means that Global Management System does
not have the correct password for this ViewStation. The message “Could not connect”
means that the ViewStation was not responding.
Account Validation
I have created several accounts and set Account Validation on ViewStation to enable.
When making video call, ViewStation always drop call even when I enter the correct
account. To me, Account Validation does not work.
Account Validation only works with the first URL in the Manager URL list. If your
ViewStation is being managed by more than 1 Global Management System, or if a
previous Global Management System was shut down, and the ViewStation was then
added to a new Global Management System, then you could have more than 1 URL in the
Manager URL list on the ViewStation.
Select that ViewStation in the Systems list, and click on the Management tab. You will see
the list of URL’s for that ViewStation. Make sure that the address of Global Management
System server where you created the accounts is in the first position.
Global Management System User’s Guide
Appendix
210
Download from Www.Somanuals.com. All Manuals Search And Download.
Troubleshooting Guide
POLYCOM Support
If you have any other questions on Global Management System, contact us at:
1.800.POLYCOM or 408.474-2050
Global Management System User’s Guide
Appendix
211
Download from Www.Somanuals.com. All Manuals Search And Download.
Index
tion Window: Details Tab
ViaVideo 134
A
Account Management 23, 24, 83–85
Device Specific Configuration 102, 103–105, 105
Device Tracing 23, 33, 102, 105, 96
Dynamic Address 17
Account Configuration 85
Adding an Account 84
Removing an Account 84
Validate Account 85
E
Acknowldege Help 35
Email Configuration 102
Active Directory Schema. See also Global Direc-
tory: Adding LDAP and ILS Support: LDAP
Advanced Stats Tab 38
Email Notification 107, 108–110
Adding an email alert 108
Editing an email alert 109
errors 107, 109, 112, 119, 120, 121, 122, 139,
200, 201
System Information Window. See System
Information Window: Advanced Stats Tab
Alerts Tab 28, 146, 147
F
C
Firewall Port Configuration 18
Call Detail Record 23, 86, 87–93
CDR Synchronization Configuration 106
Database maintenance 106
Exporting Call Detail Record 93
failed calls 92
G
General Tab
Provisioning 74
Software Update 64
Generating a Call Detail Record 89–90
Call types 90
System Information 38. See System Informa-
tion Window: General Tab
Global Directory 22, 24, 39–60
Adding LDAP and ILS Support 53–58
ILS 57–58
Customizing Reports 90
Interpreting the Report 91–92
Call Status Tab 38. See System Information
Window: Call Status Tab
Configuring the server for ILS 58
ViaVideo entries 57
CDR. See Call Detail Record
Channels. 91
LDAP 54–55
Client Console Requirements 3
Communication Service Ports 202, 202–204
Connecting ViewStations to the LAN 114
Active Directory Schema 56
Configuring 55
Deleting an Address 49
D
Deleting a dynamic entry 49
Deleting a static entry 49
Dynamic entries 43
Database maintenance
Call Detail Record 106
Default Password 104
Default Web Page 11
Details Tab
Editing Addresses 48–49
Global Directory Configuration 51–58
Global Directory Password 52
Global Directory Password. See Global
Directory: Global Directory Password
Importing and Exporting the Global Directory
Provisioning 74
Software Update 64
System Information 38. See System Informa-
Global Management System User’s Guide
Index
212
Download from Www.Somanuals.com. All Manuals Search And Download.
Index
50
Information Window: Interface Tab
iPower 6, 24, 31, 35, 103, 141
Enabling Global Management System 115
Global Directory 60
Exporting the Global Directory 50
Importing an address book 50
iPower Configuration 60
New Addresses 44
iPower Admin Setup Menu 82. See also iP-
ower: Provisioning: iPower Admin Setup
Menu
Creating a dynamic entry 44
Creating a static entry 44–46
video call rate 46
Manage System 36
New Address Books 42
Creating an address book 42
Deleting an address book 42
Editing an address book 42
Replicated entries 43
Provisioning
iPower Admin Setup Menu 180–198
System Information Window 135–140
ISDN Cause Codes 149–152
ISDN Information 148–152
Service Provider 148
Static entries 43
ViaVideo Configuration 61, 62
ViewStation Configuration 59–60
V-Series Configuration 62
K
L
Key Code. See Licensing
Group Administration 23, 97, 98–100
Adding a group 99–100
Administrator 98
LDAP 3, 22, 39, 40, 43, 51, 53, 54, 55, 58. See
also Global Directory: Replicated entries
Configuring the server for LDAP 55
Licensing Information 13–16
AR/Billing 98
Editing a group 100
Operator 98
Permission Levels 98
Removing a group 100
Logging on 20–21
M
H
I
Management Tab 38
Manager URL 11–12
Manage System 35, 36–37
iPower 36
Hide Admin Password 104
ILS 22, 39, 40, 43, 51, 53, 54, 55, 57, 58.
See Global Directory: Replicated entries
Configuring the server for ILS 58
Installation 8–11
MGC 37
Other Device 37
ViaVideo 36
ViewStation 36
Upgrading 12
MGC 32, 37, 109, 112, 143, 147
Adding an MGC 32
System Information Window 143, 147
Installation and Configuration Tips
Hardware 17–20
Server Configuration 17–15
Software 18–21
N
Interface Tab 38
Network Stats Tab 38
System Information Window. See System
System Information Window. See System
Global Management System User’s Guide
Index
213
Download from Www.Somanuals.com. All Manuals Search And Download.
Index
Information Window: Network Stats Tab
SNMP Configuration 111–113
Reports 23, 24, 98
Network Status 23, 94–95
Network Status Report 86
Call Detail Record 86, 87–93
Network Status Reports 86, 94–95
Requesting Help 95
O
P
Other Device 24, 32, 37, 103
S
System Information Window 145, 146
Send Message 35
Server Date/Time. See Software Update: Server
Date/Time
Passwords
Server Preferences 23, 97
CDR Synchronization Configuration 106
Server Requirements 3
Default Password. See Default Password
Hide Admin Password. See Hide Admin
Password
SNMP 107, 111, 111–112, 112, 114, 199–201,
200, 201
iPower password 115
System Management. See Hide Admin Pass-
word
Adding an SNMP alert 111
Software Update 22, 24, 63–73, 95
Performing a Software Update 65–66
Server Date/Time 66
User Administration 101
PathNavigator 35, 103, 142, 143
Polling 103
Software Update Configuration 71–73, 102
Software Update Log 69
Premier Service 16
Private Network. See Global Directory: Static
entries
Status 68
Update Function 66
Provisioning 23, 24, 72, 72–82, 73, 74, 75, 76,
77, 94, 95, 98, 102
ViewStation Date/Time 67
Static IP Address 17
Endpoint Administration Setup 82
iPower Admin Setup Menu 82, 180–198
Provisioning Configurations 78–82, 102
Adding a Profile 79–81
Status Tab
Provisioning 74
Software Update 64
Summary Tab 38
Editing a Profile 81
System Information Window. See System
Information Window: Summary Tab
System Configuration 97–111
System Information Window 117–137
Advanced Statistics Tab 128
Advanced Stats Tab 121, 122, 133, 139
Call Status Tab 119, 126, 131, 137
Details Tab 134
Provisioning Log File 77
Scheduling Provisioning 75
Status 76
ViewStation Admin Setup 153–164
VSX7000 Admin Setup 165–173
Q
R
General Tab 31, 117, 124, 125, 126, 129,
135, 142, 143, 144, 145
QoS 38, 72, 140, 155
Interface Tab 118, 125, 126, 130, 136
Management Tab 141
Remote Alert Notification 23, 24, 97, 107–113
Email Notification 107, 108–110
Network Statistics Tab 127
Network Stats Tab 120, 132, 138
Global Management System User’s Guide
Index
214
Download from Www.Somanuals.com. All Manuals Search And Download.
Index
Summary Tab 142
Video Tab 123
Adding a System 31
Connecting to LAN 114
VSX7000 124–128
Global Directory 59
System Management 22, 24, 25–36
Add System 30, 31–32
Adding an iPower 31
Manage System 36
System Information window 117–122
ViewStation Admin Setup 153–164. See
also Provisioning: ViewStation Admin Setup
ViewStation Date/Time 67
VTX 1000 1, 2, 4, 6, 7, 23, 24, 27, 33, 34
Adding a System 31
Adding an Other Device 32
Adding a ViaVideo 31
Adding A ViewStation 31
Adding a VTX 1000 31
Adding a V-Series 31
Modem Installation 116
Adding a WebCommander 32
Delete System 30, 34
Edit System 30, 33, 34
Password 33
V-Series 6, 24, 31, 35, 92, 95, 106
Account Configuration 95
Adding a System 31
Connecting to LAN 6
Search 30
Global Directory 62
System Requirements 3, 4
Client Console Requirements 3
Server Requirements 3
Manage System 95
System Information Window 124–128
VSX7000 Admin Setup 165–173
T
W
Third Party Device 35
Warnings 26, 28, 29, 146, 147
WebCommander 24, 32, 35, 103, 144
Web Access Password. See ViaVideo: Web
Access Password
U
Upgrading 12
User Administration 23, 97, 101
Adding a user 101
Modifying a user 101
Removing a user 101
V
ViaVideo 6, 24, 35, 103, 141
Global Directory Configuration 61, 62
Manage system 36
System Information Window 129–134
Web Access Password 36
Video Tab 38
System Information Window. See System
Information Window: Video Tab
ViewStation 6, 24, 35, 103, 141
Account Configuration 85
Global Management System User’s Guide
Index
215
Download from Www.Somanuals.com. All Manuals Search And Download.
|