Spec tra Link 8000 Telephony
G a tewa y
Administra tion G uide
Utilizing Spec tra Link Ra dio Protoc ol (SRP)
July 2008 Edition
1725-36028-001
Version T
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About This G uide
This document explains how to install, configure, administer, and
troubleshoot the SpectraLink 8000 Telephony Gateway.
Polycom Model Numbers
This document covers the following registered model numbers:
TGA108, TGA116, TGU108, TGU116
Referenced Documents
SpectraLink 8000 SVP Server Administration Guide for SRP
(1725-36032-001)
SpectraLink e340/h340/i640 Wireless Telephone: Configuration and
Administration Guide (SRP) (72-1065-09)
SpectraLink 8020/8030 Wireless Telephone Administration Guide for SRP
(1725-36030-001)
Available at
Polycom WLAN Compatibility Table (1725-36040-001)
Access Point Configuration Guide (1725-36xxx-001 where xxx indicates a
number corresponding to the type of access point)
Available at
LinkPlus Interface Guide (1725-361xx-001 where xx indicates a number
corresponding to the type of PBX)
Available at
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide
Deploying Enterprise-Grade Wi-Fi Telephony
Available at
Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless
Telephones
Available at
Customer Support
Polycom wants you to have a successful installation. If you have
questions please contact the Customer Support Hotline at
(800) 775-5330. The hotline is open Monday through Friday,
6 a.m. to 6 p.m. Mountain time.
For Technical Support: [email protected]
For Knowledge Base:
For Return Material Authorization: [email protected]
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label
This typeface indicates a key, label, or button on SpectraLink
hardware.
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C ontents
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide
Blocks............................................................................................36
Sequence.............................................................................................41
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C ontents
Using FTP...........................................................................................86
Configuration ....................................................................................89
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1
Spec tra Link Overview
The SpectraLink 8000 Telephony Gateway provides telephone
functionality to SpectraLink Wireless Telephones over a wireless local
area network (LAN). The installation process connects the Gateway to
an existing host telephone system and LAN. The configuration
process covers downloading current software, setting network
parameters, setting Gateway parameters, assigning wireless
telephones to the lines controlled by the Gateway, and establishing
feature programming. Maintenance covers adding and deleting
handsets, upgrading software, etc. The Troubleshooting chapter
provides directions for analyzing system functioning via the System
Status menu.
System Architecture
The SpectraLink 8000 Telephony Gateway and SpectraLink Wireless
Telephone are Polycom's wireless LAN-based telephony products.
SpectraLink products operate in the 2.400-2.483 GHz unlicensed band,
using either the frequency hopping (FH) or direct sequence (DS)
spread spectrum technology which is compatible with the IEEE 802.11
wireless LAN standard. There are two models of the SpectraLink 8000
Telephony Gateway: an 8-line model and a 16-line model.
Note that the 16-port Gateway and the 8-port Gateway are installed
and configured identically. Both support eight simultaneous calls.
However, the 8-port Gateway will be limited to eight line interfaces.
SpectraLink Wireless Telephones operate as clients on the wireless
LAN, alongside other mobile 802.11 devices. Wireless LAN fixed
radios, called access points (APs), receive IP voice packets from
handsets and forward them to the SpectraLink 8000 Telephony
Gateway over the Ethernet LAN. The Telephony Gateway connects to
the host telephone switch using digital or analog line interfaces. Using
Polycom’s exclusive LinkPlus digital interface technology, handsets
are able to emulate proprietary digital telephone sets, making
advanced switch features such as multiple line appearances and
display features available to mobile users.
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide
Up to forty SpectraLink 8000 Telephony Gateways may be connected
to the LAN for a maximum capacity of 640 SpectraLink Wireless
Telephones. When five or more SpectraLink 8000 Telephony
Gateways are installed, the SpectraLink 8000 SVP Server must also be
installed to manage the increased load.
SpectraLink Voice Priority (SVP)
and Quality of Service
SVP is the SpectraLink quality of service (QoS) mechanism that is
implemented in the handset and an access point (AP) to enhance
voice quality over the wireless network. SVP gives preference to voice
packets over data packets on the wireless medium, increasing the
probability that all voice packets are transmitted efficiently and with
minimum or no delay. SVP is fully compatible with the IEEE 802.11
standards.
The SpectraLink 8000 SVP Server is an Ethernet LAN device that
works with the APs to provide QoS on the wireless LAN. Voice
packets to and from the handsets are intercepted by the SpectraLink
8000 SVP Server and encapsulated for prioritization as they are routed
to and from the SpectraLink 8000 Telephony Gateway. See SpectraLink
8000 SVP Server Administration Guide for SRP for detailed information
about this device.
System Timing
The SpectraLink 8000 Telephony Gateways provide SVP when there
are four or fewer Gateways in the system. In this configuration,
system timing is done through the IPC cables between each Gateway.
If a SpectraLink 8000 SVP Server is installed in a system with four or
fewer Gateways, the IPC cables are not required. If there are five or
more Gateways in the system, then one or more SpectraLink 8000 SVP
Server must be installed to handle the increased load and additional
timing requirements. See SpectraLink 8000 SVP Server Administration
Guide for SRP.
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Spec tra Link Overview
System Speed
SpectraLink Wireless Telephones can operate up to 54 Mb/s in
802.11a and 802.11g modes, and up to 11 Mb/s in 802.11b and b/g-
mixed modes. In the b and b/g-mixed modes, if certain versions of
legacy SpectraLink Wireless Telephones are used in the system, all
handsets running in that mode will operate at the lowest common
capability.
System Components
SpectraLink Wireless Telephones
Employees can carry handsets to place and receive calls as they move
throughout the building. The handsets are to be used on-premises;
they are not cellular or satellite phones. They are connected to the
facility's existing telephone system and to the SpectraLink 8000
Telephony Gateway. Just like wired telephones, they can receive calls
directly, receive transferred calls, transfer calls to other extensions,
and make outside and long distance calls (subject to the restrictions
applied in your facility.)
SpectraLink 8000 Telephony Gateway
The SpectraLink 8000 Telephony Gateway serves as the connecting
point, or gateway, between the LAN and the existing telephone
system. One or more SpectraLink 8000 Telephony Gateways are
typically installed in the telephone equipment room. The eight port
model supports up to eight telephone lines and handsets and the 16
port model supports up to 16 telephone lines and handsets. Up to 40
SpectraLink 8000 Telephony Gateways can be connected to the LAN
to support additional telephone lines. If five or more SpectraLink 8000
Telephony Gateways are connected to the LAN, a SpectraLink 8000
SVP Server must be installed to handle the increased call volume.
Polycom offers digital SpectraLink 8000 Telephony Gateways that
work with the digital ports on most common brands of telephone
systems (PBX or key systems). We also offer an analog SpectraLink
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide
8000 Telephony Gateway that works with telephone systems (CO,
PBX, or Key Systems) with analog (loop start) ports.
Access points
Access points (APs) are supplied by third party vendors, APs provide
the connection between the wired Ethernet LAN and the wireless
(802.11) LAN. APs must be positioned in all areas where SpectraLink
Wireless Telephones will be used. The number and placement of APs
will affect the coverage area and capacity of the wireless system.
Typically, the requirements for use of SpectraLink Wireless
Telephones are similar to that of wireless data devices. Contact
Polycom, or a certified Polycom distributor, for specific information
about your facility’s needs.
The SpectraLink 8000 System must connect to APs that utilize SVP.
Refer to the SpectraLink Wireless Telephone WLAN Compatibility List for
a list of APs that support SVP.
Ethernet switch
The Ethernet switch is a component in the wired Ethernet LAN
infrastructure. Switches interconnect multiple network devices,
including APs and SpectraLink 8000 Telephony Gateways. Ethernet
switches are required to provide the higher performance network
connections needed to handle combined voice and data traffic.
Router
A router is an optional component in the wired Ethernet LAN
infrastructure that separates a wired LAN into segments so that
network traffic is restricted to those segments that are directly
involved in the communication. Installation of a network router is
recommended in larger networks, where there may be significant
network traffic not related to the wireless LAN. A router will isolate
the wireless LAN from the associated wired LAN so that they are not
impacted by each other’s traffic. The SpectraLink 8000 Telephony
Gateways, the APs, and their associated Ethernet switch must all be
on the same subnet because certain network traffic, such as required
multicast events, will not be passed through a router.
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Spec tra Link Overview
SpectraLink 8000 SVP Server
The SpectraLink 8000 SVP Server manages call volume and speed. It
is required in any system when five or more SpectraLink 8000
Telephony Gateways are connected to the LAN. With 40 SpectraLink
8000 Telephony Gateways cabled together, a single SpectraLink 8000
SVP Server supports 120 simultaneous handset calls. Multiple SVP
Servers can be installed to maximize system capacity.
Administrative computer
An administrative computer is required for setup and maintenance of
the SpectraLink 8000 Telephony Gateway and the SpectraLink 8000
SVP Server. This computer may be only temporarily connected to the
Ethernet switch; a dedicated computer is not required. Some
installations use a laptop to configure and maintain system
components. The administrative computer can also be used to
periodically upgrade the SpectraLink 8000 Telephony Gateway
software via FTP and the handset and SVP Server software via TFTP.
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide
System Diagram
Administrative
computer
Access point
SpectraLink 8000
SVP Server
Ethernet switch
Wireless
Telephones
Access point
SpectraLink 8000
Telephony Gateway
optional
SpectraLink 8000
Telephony Gateway
Wireless
POS
SpectraLink 8000
Telephony Gateway
SpectraLink 8000
Telephony Gateway
SpectraLink 8000
Telephony Gateway
Demarc block
CAT 5 cable
25 pair cable
Multiple phone cables
Phone cable
PBX
Device supplied
by Polycom
desksets
Five SpectraLink 8000 Telephony Gateways with SpectraLink 8000 SVP Server example
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Spec tra Link Overview
The Front Panel of the SpectraLink 8000
Telephony Gateway
The SpectraLink 8000 Telephony Gateway's front panel contains the
connections to other SpectraLink 8000 Telephony Gateways, the
telephone system and LAN, as well as status LEDs.
9
5
6
7
2
3
4
1
2
3
4
5
PWR
!
STATUS
L
N
K
O
K
A
C
T
E
C
O
L
CONN
B
R
R
O
R
OUT
IN
10
IPC
NETWORK
CONN
A
RS-232
8
1
1 = RS-232 Port: Male DB-9 connector (DTE) used for RS-232
connection to a terminal, terminal emulator, or modem for system
administration.
2 = IPC Out: Connects one SpectraLink 8000 Telephony Gateway to
another.
3 = IPC In:Connects one SpectraLink 8000 Telephony Gateway to
another.
4 = Link LEDs:
LNKOK: Lit when there is a network connection.
ACT: Lit if there is system activity.
COL: Lit if there are network collisions.
5 = Network: Connects to wired (Ethernet) LAN using a 10Base-T RJ-
45 connector.
6 = Error LED: Lit when the system has detected an error.
7 = Status LEDs: Indicate system error messages and status.
1: Heartbeat that indicates gateway is running
2: Lit if line(s) in use
3: Currently unused
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide
4: Timing Master
5: Lit if this gateway is the master gateway, used for timing only
8 = Conn A, Conn B: RJ-21 connector to the telephone cross-connect
demarc block. Connector B is used only with four-wire interface
Digital SpectraLink 8000 Telephony Gateways that work with the
most common brands of telephone systems' (PBX or key systems)
digital ports.
9 = PWR: Power jack that connects to the AC adapter supplying power
to the system.
Use only the Polycom-provided Class II AC Adapter with output 24V
DC, 1A.
10 = Grounding Terminal: (on back panel) Used for grounding when
installing TGA116.
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2
Insta lla tion a nd C onfigura tion
Steps
Installation and configuration has several phases. In some cases, a
separate person is responsible for each phase. It is important to
coordinate the activities among the persons involved.
The customer or vendor installs the APs per the Configuration Guide
for the AP being used. This is normally done before the SpectraLink
8000 Telephony Gateway installation, but should be done before step
3 below.
The first two steps are usually done by the customer up to the point of
installing and connecting the SpectraLink 8000 Telephony Gateway(s)
to the telephone demarc blocks and LAN access device. At that point,
a qualified Polycom installer assists the customer in completing the
remaining steps.
1. Site Prepa ra tion: Done by the customer or a wire
technician/contractor.
2. Spec tra Link 8000 Telephony G a tewa y Insta lla tion: Done by
the customer or Polycom.
If five or more SpectraLink 8000 Telephony Gateways are to be
installed, a SpectraLink 8000 SVP Server is required and would
also be installed in this step.
3. Spec tra Link 8000 Telephony G a tewa y C onfigura tion: Done by
the customer or Polycom.
Conditional:
Spec tra Link 8000 SVP Server C onfigura tion: If a SpectraLink
8000 SVP Server has been installed, its configuration would also
be done in this step per SpectraLink 8000 SVP Server Administration
Guide for SRP.
4. Spec tra Link Wireless Telephone C onfigura tion: Done by the
customer or Polycom specialist per SpectraLink [model] Wireless
Telephone Administration Guide.
5. System C ertific a tion: Done after installation to confirm the
system is working properly per SpectraLink [model] Wireless
Telephone Administration Guide.
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3
Site Prepa ra tion
As shown in the system diagram in the previous section, the
SpectraLink 8000 Telephony Gateway is connected to both the
Ethernet switch and the wired telephone system; the SpectraLink 8000
SVP Server is connected to the Ethernet switch only. The
specifications covered here allow for great flexibility in physical
placement of the components within stated guidelines.
This unit must be installed by a service person familiar with the
installation of electronic equipment.
Do not power up the unit before it has been properly grounded to a
protective earth. See Chapter 6 Install SpectraLink 8000 Telephony
Gateway - Grounding instructions.
Required Materials
The customer must provide the following equipment.
•
Power Outlet(s): Must accept Polycom provided AC adapter, one
for each SpectraLink 8000 Telephony Gateway and one for the
SpectraLink 8000 SVP Server (if required). For multiple
SpectraLink 8000 Telephony Gateway installations, provide
power strips with sufficient outlets and built-in power switches to
enable the Telephony Gateways to be powered on and off at the
same time.
•
•
C ross-C onnec t Bloc k: Required to connect the PBX ports to the
SpectraLink 8000 Telephony Gateway(s).
25 Pa ir C a bles: RJ-21 male at SpectraLink 8000 Telephony
Gateway end, required to connect each SpectraLink 8000
Telephony Gateway to the cross-connect blocks.
•
•
Ba c kboa rd spa c e: The SpectraLink 8000 Telephony Gateway
and the SpectraLink 8000 SVP Server are designed to be wall
mounted to 3/4” plywood securely screwed to the wall.
Sc rews: Required to mount the SpectraLink 8000 Telephony
Gateway and the SpectraLink 8000 SVP Server (if required) to the
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide
wall. Four #8 x 3/4” panhead wood screws (or similar device) are
required for each component.
•
•
•
10Ba seT C a bles: RJ-45 connector at each SpectraLink 8000
Telephony Gateway. Connection to Ethernet switch.
C AT 5 C a ble: RJ-45 connector at the SpectraLink 8000 SVP
Server. Connection to Ethernet switch.
Modem C a ble: DB-9 female, null-modem cable. Required for
initial setup of the SpectraLink 8000 Telephony Gateway and SVP
Server.
•
•
Outlet Strip: For installations with more than one SpectraLink
8000 Telephony Gateway, use an outlet strip with a built in power
switch to allow SpectraLink 8000 Telephony Gateways to be
turned on and off together.
Grounding materials per section below Grounding Instructions.
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Site Prepa ra tion
LAN Requirements
Network infrastructure
The SpectraLink 8000 Telephony Gateway connects to your local area
network (LAN). To provide adequate bandwidth and limit collisions,
an Ethernet switch is required. The traffic between the SpectraLink
8000 Telephony Gateway and wireless LAN APs should be isolated as
much as possible to avoid additional latency. The SpectraLink 8000
Telephony Gateway and APs must be on the same logical IP subnet.
Inter-subnet roaming is not permitted for wireless devices.
Each SpectraLink 8000 Telephony Gateway to be installed requires a
10 Mb/s switched Ethernet connection.
The SpectraLink 8000 Telephony Gateway and wireless telephones
rely on wireless LAN APs to transmit and receive packets from
wireless telephone devices. The APs must be compatible with the
IEEE 802.11 standard for wireless LANs, either frequency hopping or
direct sequence spread spectrum radios. To configure a wireless LAN
to support SpectraLink 8000 Telephony Gateways and wireless
telephones refer to Best Practices for Deploying Enterprise-Grade Wi-Fi
Telephony.
IP addressing
The SpectraLink 8000 Telephony Gateway, along with each of the
handsets associated with it, requires an IP address. The system
administrator must determine what IP addresses are to be used by the
SpectraLink 8000 Telephony Gateway and APs. Handsets can be
configured to use DHCP or Static IP addressing. Record IP address
assignments on the Wireless Device Planning Worksheets—one for each
SpectraLink 8000 Telephony Gateway. These worksheets may be
started when the system is installed. The information recorded on
them is used in the configuration and continuing administration of
the system.
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide
IP multicast addresses are used by the SpectraLink i640 and 8030
Wireless Telephone. This requires that multicasting be enabled on
the subnet used for the SpectraLink Wireless Telephones, SVP
Server, and Telephony Gateways.
Routers are typically configured with filters to prevent multicast
traffic from flowing outside of specific domains. The wireless LAN
can be placed on a separate VLAN or subnet to reduce the effects
of broadcast and multicast traffic from devices in other network
segments.
Location of SpectraLink 8000
Telephony Gateway and SVP Server
The specifications covered here allow for great flexibility in physical
placement of the components within stated guidelines.
Each SpectraLink 8000 Telephony Gateway and SpectraLink 8000 SVP
Server measures approximately 4 x 12.5 x 7 inches, and weighs about
five pounds. The units are designed to be wall mounted—vertically or
horizontally—over 3/4” plywood or mounted in a standard 19-inch
rack mount cabinet with a Rack Mount Kit.
Locate the SpectraLink 8000 Telephony Gateway and SpectraLink
8000 SVP Server in a space with:
•
Sufficient backboard mounting space and proximity to the LAN
access device (switched Ethernet switch), telephone switch, and
power source.
•
•
Easy access to the front panel, which is used for cabling.
For the SpectraLink 8000 Telephony Gateway, a maximum
distance of 250 feet from the host telephone switch for a digital
interface, and 325 feet (100 meters) from the Ethernet switch.
•
For the SpectraLink 8000 SVP Server, a maximum distance of 325
feet (100 meters) from the Ethernet switch.
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4
Telephone Interfa c e
C onfigura tion
The customer or the customer's wire contractor is responsible for
adhering to all local codes for wiring.
Prepare Demarcation (Demarc) Blocks
The SpectraLink 8000 Telephony Gateway is connected to the existing
telephone system using RJ-21 connections. A SpectraLink 8000
Telephony Gateway is designed to operate with a specific interface to
the telephone system: two-wire digital, two-wire analog, or four-wire
digital. A four-wire system may require two demarc blocks.
Based on the number and type of interfaces in the system, determine
the number of 25-pair cables required to connect telephone line ports
to the demarcation blocks.
If the wiring between the SpectraLink 8000 Telephony Gateway and
the telephone system leaves the building, consult your telephone
system manual for instructions on providing adequate lightning and
other over-current protection.
All SpectraLink 8000 Telephony Gateways (except the TGA116)
are intended only for connection to the isolated side of an on-
premises PBX or key system.
The interfaces are intended to connect to digital PBX ports that
provide signals of 5Vp-p (max) AC components. Some PBXs
provide a 48 V DC offset.
Modem administration
The SpectraLink 8000 Telephony Gateway can also be accessed
remotely using its internal modem and a dedicated telephone line. If
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide
your site will use administration by modem, this connection should
be included in the wiring installation.
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Telephone Interfa c e C onfigura tion
Install Telephone Demarc Blocks
The demarcation blocks used to connect the telephone system to the
Telephony Gateway should be installed on 3/4” telephone facility
backboard. Although this manual uses 66-blocks as examples, any
standard cross-connect blocks are acceptable.
Assign and Program Telephone Ports
The wire contractor should inform the system administrator which
telephone line numbers have been designated for the wireless devices
and the remote diagnostics modem line.
The system administrator must assign extension numbers associated
with the wireless devices and plan the functions (trunk access, toll
restrictions, system features, ringing options, etc.) to be programmed.
This programming will be done after the wireless devices are
assigned to the SpectraLink 8000 Telephony Gateway, but will be
faster if planned in advance by verifying the parameters and features
on the current telephone system and wired phones.
For more detail, consult the Polycom LinkPlus Digital Interface
document for the type of telephone system in use at your location.
Connect Telephone Lines to Demarc Blocks
Telephone cables are punched down onto the cross-connect blocks as
shown in the following demarc block diagrams.
Photocopy the Wireless Device Planning Worksheets as needed. Use the
forms to track the telephone line assignments connected to each
SpectraLink 8000 Telephony Gateway. As the installer punches down
each telephone connection, record the information on the form to
identify the user and extension assigned. A copy of this form should
be posted near the cross-connect block.
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide
Two-wire analog or digital demarc block
The demarc block for the two-wire analog or digital interface should
be wired as follows.
tip
ring
tip
LINE1
LINE 2
LINE 3
LINE 4
LINE 5
LINE 6
LINE 7
LINE 8
LINE 9
LINE 10
LINE 11
LINE 12
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
25 PAIR MALE
CONNECTOR
CABLE TO
GATEWAY
CONNECTOR A
Telephone
Ports
LINE 13
LINE 14
ring
tip
ring
tip
LINE 15
LINE 16
ring
UNUSED
PAIRS
DO NOT
USE
Two-Wire Connector
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Telephone Interfa c e C onfigura tion
Four-wire digital demarc block (Connector A)
The four-wire digital interface requires two demarc blocks, one to
Connector A and one to Connector B on the SpectraLink 8000
Telephony Gateway. They should be wired as follows.
tip
Line 1 TX
ring
tip
Line 2 TX
Line 3 TX
Line 4 TX
Line 5 TX
Line 6 TX
Line7 TX
Line 8 TX
Line 9 TX
Line 10 TX
Line 11 TX
Line 12 TX
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
25 PAIR MALE
CONNECTOR
CABLE TO
GATEWAY
CONNECTOR A
Telephone
Ports
Note:
TX denotes
data transmitted
from the telephone
system to the
Gateway
Line 13 TX
Line 14 TX
ring
tip
ring
tip
Line 15 TX
Line 16 TX
ring
UNUSED
PAIRS
DO NOT
USE
Four-Wire Connector A
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide
Four-wire digital demarc block (Connector B)
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
ring
tip
Line 1 RX
Line 2 RX
Line 3 RX
Line 4 RX
Line 5 RX
Line 6 RX
Line 7 RX
Line 8 RX
Line 9 RX
Line 10 RX
Line 11 RX
Line 12 RX
Line 13 RX
Line 14 RX
25 PAIR MALE
CONNECTOR
CABLE TO
GATEWAY
CONNECTOR B
Telephone
Ports
Note:
RX denotes
data received by
the telephone
system from
Gateway
ring
tip
ring
tip
ring
tip
Line 15 RX
Line 16 RX
ring
Unused
Pairs
DO NOT
USE
Four-Wire Connector B
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5
Pre-Insta lla tion Verific a tion
Verify Pre-Installation Requirements
Check the site to be sure pre-installation work has been completed
correctly. This includes:
•
Location chosen for the SpectraLink 8000 Telephony Gateway is
adequate and power is available.
•
•
APs are interoperable with SVP and coverage is adequate.
Telephone lines for the wireless devices are installed and properly
terminated.
•
When installing a TGA116, the grounding terminal in the rear
panel of each unit must be electrically connected to earth ground.
See Chapter 6 Install SpectraLink 8000 Telephony Gateway -
Grounding instructions.
•
•
Dedicated line is available for remote access to diagnostic modem.
Telephone system administrator is on-site to program the existing
telephone system.
Check Components
The following items should be at the installation site.
•
Spec tra Link 8000 Telephony G a tewa y: Depending on the size
of your system there may be four or more SpectraLink 8000
Telephony Gateways which will be linked together to support
additional users.
•
AC Ada pter: Supplies power to the SpectraLink 8000 Telephony
Gateway.
Use only the provided Class II AC Adapter with output 24V DC, 1A.
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•
•
Sc rews: Four, 3/4”, #8 panhead screws for each SpectraLink 8000
Telephony Gateway to be wall mounted.
Sta r Wa shers: When installing multiple SpectraLink 8000
Telephony Gateways, two per SpectraLink 8000 Telephony
Gateway, to provide static protection.
•
•
ESD Bonding Stra ps: When installing multiple SpectraLink 8000
Telephony Gateways, one per SpectraLink 8000 Telephony
Gateway, to provide static protection.
IPC C a ble: Each SpectraLink 8000 Telephony Gateway is shipped
with one IPC cable to carry signals between SpectraLink 8000
Telephony Gateways. It is used only when four or fewer
SpectraLink 8000 Telephony Gateways are linked together and no
SpectraLink 8000 SVP Server is installed.
You MUST use the IPC cable provided by Polycom when
connecting four or fewer SpectraLink 8000 Telephony Gateways
without a SpectraLink 8000 SVP Server.
•
•
Spec tra Link 8000 SVP Server: If required, see next section.
Modem C a ble: DB-9 female, null-modem cable. Required for
initial setup of the SpectraLink 8000 Telephony Gateway and SVP
Server.
•
Doc umenta tion: Provided on compact disk (CD): Polycom
Installation Manuals, User Documentation.
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6
Insta ll Spec tra Link 8000
Telephony G a tewa y
Mount to Rack or Wall
The SpectraLink 8000 Telephony Gateways can be wall mounted
either horizontally or vertically. Gateways may also be rack mounted
in a standard 19-inch rack. A Rack Mount Kit must be purchased
separately for a rack mount installation.
To Mount
Gateways…
Connector A is… Mount the Units… Clearance Between Gateways
Horizontally
To the right side of On top of one
Leave a little more than 1/4” between
adjacent units, allowing easy removal of
units via the keyhole openings on the rear
panel.
the SpectraLink
8000 Telephony
Gateway, with
labels in correct
position.
another
Do not leave more than 1/2” spacing or the
ESD bonding strap will not fit correctly.
To set the desired unit spacing, leave (0.9”
+ desired gap) between adjacent mounting
holes.
Vertically
At the top of the
SpectraLink 8000
Telephony
Side by side
Adjacent units should be physically
touching.
Gateway
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Mount the SpectraLink 8000 Telephony Gateway
to rack
The Rack Mount Kit is designed for mounting equipment in a
standard 19-inch rack and should contain the following equipment:
•
•
Mounting plates: Two for each Gateway to be mounted.
Screws: Four rack mount screws for each Gateway to be mounted.
Follow these steps to mount the Gateway to a rack:
1. Remove the corner screws from the Gateway.
2. Screw the U-shaped end (round screw holes) of the two mounting
plates to the Gateway.
3. Screw the other end of the two mounting plates (oblong screw
holes) to the rack. Connector A should be to the right.
Mount the SpectraLink 8000 Telephony Gateway
to wall
Follow these steps to mount one SpectraLink 8000 Telephony
Gateway to a wall:
1. Using a 1/8” drill bit, drill four pilot holes, on 1.84” by 12.1”
centers (approximately equivalent to 1-13/16” by 12-1/8”).
2. If installing only one SpectraLink 8000 Telephony Gateway, insert
the #8 x 3/4” screws in the pilot holes and tighten, leaving a 1/8”
to 1/4” gap from the wall. Position the SpectraLink 8000
Telephony Gateway with Connector A to the right (horizontal) or
bottom (vertical).
3. Slide the SpectraLink 8000 Telephony Gateway over the screws
until the unit drops into place in the keyhole opening.
Grounding instructions
The metal chassis of this unit may contain leakage currents (i.e.,
"touch" current) which is cumulative when multiple units are
connected together to form a system. To prevent the summation of
leakage currents from being present on exposed metal surfaces, the
following installation procedure must be followed.
ꢀ
Safety
Warning
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Insta ll Spec tra Link 8000 Telephony G a tewa y
All system units must be grounded to a protective earth by means of
the grounding stud located on the rear panel. Refer to the illustration
below for recommended continuity connection.
No more than 15 units may be grounded through one connection to
the protective earth ground. Systems involving more than 15 units
must be broken up into groups of 15 or fewer units with each group
provided with an independent protective earthing conductor.
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Installing Multiple SpectraLink 8000
Telephony Gateways
If installing more than one SpectraLink 8000 Telephony Gateway, the
ESD bonding strap(s) must be installed between adjacent Gateways.
Mount Gateway
1. See directions for installing a single Gateway in previous section.
Measure carefully to allow no more than 1/2” between Gateways.
Drill holes and place screws.
2. Position each SpectraLink 8000 Telephony Gateway with
Connector A to the right (horizontal) or bottom (vertical). Slide the
SpectraLink 8000 Telephony Gateway over the screws until the
unit drops into place in the keyhole opening.
3. Tighten screws fully.
4. Ground the unit per Grounding instructions above.
Install bonding straps
1. Remove the screws from the bottom (vertical mount) or left
(horizontal mount) of adjacent units.
2. Place the ESD strap over the pilot holes that span two units and
hold it against the plywood backboard or rack.
3. Place the star washer on top of the ESD strap.
4. Insert the #8 x 3/4” screw and tighten to leave a 1/8” to 1/4” gap
from the wall.
5. Repeat for all ESD straps.
When installing a TGA116, the grounding terminal in the rear panel
of each unit must be electrically connected to earth ground. See
Grounding instructions above.
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Insta ll Spec tra Link 8000 Telephony G a tewa y
Install IPC cables
To connect IPC cables on four or fewer SpectraLink 8000 Telephony
Gateways (without a SpectraLink 8000 SVP Server):
1. Mount the SpectraLink 8000 Telephony Gateways.
2. Connect the IPC cable from the IPC OUT Port of the first unit to the
IPC IN Port of the adjacent unit.
3. Repeat step 2 until all units are connected.
The following illustration shows a horizontally mounted system, with
SpectraLink 8000 Telephony Gateway number one at the bottom.
1
1
1
1
2
3
4
5
5
5
5
PWR
!
STATUS
L
N
K
O
K
A
C
T
E
R
R
O
R
C
O
L
CONN
CONN
CONN
CONN
B
B
B
B
OUT
I
NETWORK
CONN
CONN
CONN
CONN
A
A
A
A
Maximum
spacing
between units
1/2 inch
R-23
2
3
4
PWR
!
STATUS
L
N
K
O
K
A
C
T
E
R
R
O
R
C
O
L
OUT
IC
NETWORK
R-2
2
3
4
PWR
!
STATUS
L
N
K
O
K
A
C
T
E
R
R
O
R
C
O
L
OUT
I
NETWORK
R-2
2
3
4
PWR
!
STATUS
L
N
K
O
K
A
C
T
E
R
R
O
R
C
O
L
OUT
IN
IPC
NETWORK
RS-232
Four-Unit SpectraLink 8000 Telephony Gateway
(Rack mount or horizontal wall mount formation, unit one is at the bottom)
No IPC cable is connected to the IN port of the first unit or to the
OUT port of the last unit.
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide
When installing a system with four or fewer SpectraLink 8000
Telephony Gateways and a SpectraLink 8000 SVP Server, no IPC
cables are required. For this configuration, follow the directions for
connecting five or more SpectraLink 8000 Telephony Gateways.
Connect five or more SpectraLink 8000 Telephony
Gateways
To mount five or more SpectraLink 8000 Telephony Gateways:
1. Mount the SpectraLink 8000 Telephony Gateways on the
backboard or rack.
2. No IPC cable connection is required for five or more SpectraLink
8000 Telephony Gateways. Simply connect each SpectraLink 8000
Telephony Gateway to the local area network via an Ethernet
Switch per Connect SpectraLink 8000 Telephony Gateway to LAN
below.
3. This system configuration requires a SpectraLink 8000 SVP Server.
See the document SpectraLink 8000 SVP Server Administration Guide
for SRP.
Connect SpectraLink 8000 Telephony Gateway to Demarc
Blocks
Connect the male RJ-21 connector from the appropriate demarcation
block to the designated RJ-21 connector (A or B) on each SpectraLink
8000 Telephony Gateway. Secure the cables using the keeper.
Connect SpectraLink 8000 Telephony Gateway to LAN
Each Gateway requires a separate Ethernet connection on an Ethernet
switch. Using an RJ-45 cable, connect the NETWORK port on each
SpectraLink 8000 Telephony Gateway to the connecting port on the
same Ethernet switch.
Connect power
1. Once the units have been properly grounded, connect the power
plug from the AC adapter to the jack labeled PWR on the
SpectraLink 8000 Telephony Gateway.
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Insta ll Spec tra Link 8000 Telephony G a tewa y
Use only the provided Class II AC Adapter with output 24V DC, 1A.
For proper operation, all SpectraLink 8000 Telephony Gateways
must be powered on and off at the same time.
For installations with more than one SpectraLink 8000 Telephony
Gateway, use an outlet strip with a built in power switch to allow
SpectraLink 8000 Telephony Gateways to be turned on and off
together.
2. Plug the AC adapter into an 110V AC outlet or switch on the
outlet strip to apply power to the SpectraLink 8000 Telephony
Gateway.
3. Verify that leakage current ("touch" current) is below 250 μA rms
on exposed metal surfaces.
4. If leakage is excessive, power off the system and re-verify ground
path continuity.
5. The system will cycle through diagnostic testing and the LEDs
will blink for about one minute. When the system is ready for use:
— The E (error) LED should be off on each SpectraLink 8000
Telephony Gateway
— Status 1 should be blinking on each SpectraLink 8000
Telephony Gateway
— Status 5 should be lit on one and only one SpectraLink 8000
Telephony Gateway. If Status 5 is lit on more than one
SpectraLink 8000 Telephony Gateway, the SpectraLink 8000
Telephony Gateways are not correctly connected to one
another.
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7
Spec tra Link 8000 Telephony
G a tewa y Administra tion
Overview
The SpectraLink 8000 Telephony Gateway(s) and wireless telephones
are administered and maintained through a series of menu options for
each SpectraLink 8000 Telephony Gateway in the system. The
SpectraLink 8000 SVP Server has a separate set of menus that are
covered in a separate document: SpectraLink 8000 SVP Server
Administration Guide for SRP.
System menus are usually viewed via an administrative computer
that is connected to a SpectraLink 8000 Telephony Gateway via the
serial port or through a Telnet session on the LAN. Alternately, an
external modem may be used for viewing system menus. The series of
screens containing menus and options for configuring and
maintaining the SpectraLink 8000 components is called the
Administration Console. Maintenance functions include:
•
•
•
•
Configuring the SpectraLink 8000 Telephony Gateway’s network
parameters and its interface to the host telephone system.
Configuring each SpectraLink 8000 Telephony Gateway’s
handsets, including adding and deleting handsets.
Programming the handset’s menu and features associated with
PBX functions.
Reviewing system status to check usage and diagnose system
problems.
Wireless telephones have a separate administration document that is
used in conjunction with this one for complete system configuration
and administration. See SpectraLink e340/h340/i640 Wireless Telephone:
Administration Guide or SpectraLink 8020/8030 Wireless Telephone
Administration Guide.
APs move information between the wireless local area network (LAN)
and the wired LAN. They are NOT configured from the
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Administration Console. They are administered independently as
covered in the Configuration Guide for the specific type of AP in use.
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Spec tra Link 8000 Telephony G a tewa y Administra tion Overview
SpectraLink 8000 Telephony Gateway
Configuration Sequence
This section covers the steps that must be taken to configure the
SpectraLink 8000 Telephony Gateway for operation. The usual course
of setup procedures will follow these general steps in the following
order:
1. Configure the APs per the Configuration Guide for the type of APs
in use at the site. Ensure the data rates are correctly set for your
system design.
2. Download and install updates to the SpectraLink 8000 Telephony
Gateway software per Chapter 18 Software Maintenance. Note that
you may also download code for the SpectraLink Wireless
Telephone software and the SVP Server software (if used) at this
time. For the SpectraLink 8000 SVP Server code refer to the
SpectraLink 8000 SVP Server Administration Guide for SRP
document, section on Software Maintenance. For SpectraLink
Wireless Telephone updates, refer to the SpectraLink e340/h340/i640
Wireless Telephone Administration Guide or SpectraLink 8020/8030
Wireless Telephone Administration Guide.
3. Connect to the SpectraLink 8000 Telephony Gateway(s) per the
instructions located in Chapter 8, Connecting to the SpectraLink 8000
Telephony Gateway, and select a SpectraLink 8000 Telephony
Gateway to administer. Initial configuring of the SpectraLink 8000
Telephony Gateway(s) is done via a serial connection if a DHCP
server is not available.
4. Set the network configuration options per Chapter 10, Network
Configuration.
5. Configure additional SpectraLink 8000 Telephony Gateways:
Connect to each additional SpectraLink 8000 Telephony Gateway
in your system and use the Network Configuration and Change
Password (if desired) screens to configure them. Reset each
Gateway as the last configuration step.
6. Reset all SpectraLink 8000 Telephony Gateways: After you have
configured and reset the last SpectraLink 8000 Telephony
Gateway, do not unplug the serial cable. Log in again and
navigate to the Gateway Configuration screen. Use the arrow keys
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to highlight Reset All Systems and press Enter. Respond with a Y
to the reset prompt.
7. For each Gateway, assign handsets to telephone lines controlled
by each SpectraLink 8000 Telephony Gateway per Chapter 13,
Telephone Line Configuration.
8. For each Gateway (using Send All as indicated): Establish feature
programming per Chapter 14 Features Programming Menu and the
LinkPlus Interface Guide for your telephone system.
9. At this point, the SpectraLink 8000 Telephony Gateway is
configured. The remaining steps are done on the handsets. These
steps are detailed in the handset administration document:
SpectraLink e340/h340/i640 Wireless Telephone Administration Guide
or SpectraLink 8020/8030 Wireless Telephone Administration Guide.
10. Configure, test and verify each handset.
11. Perform AP coverage test per Certifying the Wireless Telephones.
12. Call Customer Support at Polycom for Site Certification clearance.
Send All
Depending on your system configuration, each SpectraLink 8000
Telephony Gateway may have identical settings. Relevant selections,
such as DNS and WINS options, have an S=Send All option allowing
you to send that configuration parameter to every SpectraLink 8000
Telephony Gateway on the LAN. Send All can only be used after the
IP address is established on EACH SpectraLink 8000 Telephony
Gateway via the serial connection. If you anticipate identical settings
across the LAN, set just the IP address and custom hostname (if
desired) for each SpectraLink 8000 Telephony Gateway using the
initial serial connection. Then connect via the LAN and use Send All
to set identical configuration options for all SpectraLink 8000
Telephony Gateways.
If Send All is to be utilized in your system, all passwords must be
identical. DO NOT CHANGE THE PASSWORD AT THE INITIAL
CONFIGURATION IF THE SEND ALL OPTION IS DESIRED. Use
the default password and change it globally if desired after a LAN
connection is established for all SpectraLink 8000 Telephony
Gateways.
If independent administration of each SpectraLink 8000 Telephony
Gateway is desired, the passwords may be set at initial configuration.
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Spec tra Link 8000 Telephony G a tewa y Administra tion Overview
Navigating through the Administration
Console Screens
Use the following keys to move around the Administration Console
screens.
To Perform this Function:
Press:
Select function from menu
Use arrow keys to highlight selection, press Enter
Display menu associated with
highlighted field
Enter: the Enter key will either display the options associated with an
item or allow you to type an entry into the field.
Exit Screen
Esc: the Esc key will take you to the previous screen.
Corresponding arrow key
Move one line up
Move one line down
Move one field to the left
Move one field to the right
Scroll
If a screen has more lines of information than can be displayed at
once, the scroll feature uses the arrow keys and wraps. Pressing the
down arrow key at the last line will move the cursor to the top line.
Pressing the up arrow key at the top line will move the cursor to the
last line.
The top line of each administration screen displays the hostname and
IP address of the current SpectraLink 8000 Telephony Gateway
connection.
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8
C onnec ting to the
Spec tra Link 8000 Telephony
G a tewa y
For the initial configuration of each SpectraLink 8000 Telephony
Gateway, you should have the Wireless Device Planning Worksheet(s)
that was filled out during the installation of the system. There should
be one for each SpectraLink 8000 Telephony Gateway. The following
items included in the Worksheets must be known before proceeding
with the setup:
•
SpectraLink 8000 Telephony Gateway hostname (usually the
default name is replaced with a locally-designated identifier)
•
•
PBX (Private Branch Exchange) type
Active calls per AP (see the Configuration Note for the system’s
APs for this data)
•
IP address (if static IP addresses are established by the LAN
administrator)
If you have a DHCP Server, it will assign an IP address to the
SpectraLink 8000 Telephony Gateway. In this case, you can use
Telnet to configure and administer the Gateway and do not need an
initial serial connection to assign the IP address.
Connect via the Serial Port
The serial connection is used in lieu of DHCP in systems that choose
not to assign SpectraLink 8000 Telephony Gateway IP addresses via a
DHCP Server, in which case a static IP address is required.
1. Using a DB-9 female, null-modem cable, connect any SpectraLink
8000 Telephony Gateway to the serial port of a terminal or PC.
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide
2. Run a terminal emulation program (such as HyperTerminal™) or
use a VT-100 terminal with the following configuration:
Bits per second: 9600
Data bits: 8
Parity: None
Stop bits: 1
Flow control: None
3. Press Enter to display the SpectraLink 8000 Telephony Gateway
login screen.
4. Enter the default login: admin and default password: admin.
These are case sensitive.
Select a SpectraLink 8000 Telephony
Gateway
to Administer
After connecting to the SpectraLink 8000 Telephony Gateway, the first
Administrative Console screen is the Gateway Connection Selection
screen. It allows you to select the SpectraLink 8000 Telephony
Gateway to be administered. Once they are configured, this screen
lists all SpectraLink 8000 Telephony Gateways by hostname and IP
address. The hostname may either be the default name or a custom
name established from the Network Configuration screen. The
following example shows just one SpectraLink 8000 Telephony
Gateway in a system:
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C onnec ting to the Spec tra Link 8000 Telephony G a tewa y
If using a serial connection, only the SpectraLink 8000 Telephony
Gateway that is connected via the serial cable is shown.
1. From the NetLink 8000 System menu, navigate to the Network
Configuration screen and set the IP address.
Note that the Allow Telnet Connections option must remain at the
default Yes in order to access this SpectraLink 8000 Telephony
Gateway via the LAN.
2. You may optionally change the default host name, if desired. This
is the name of the SpectraLink 8000 Telephony Gateway to which
you are connected, for identification purposes only. This is the
identifier that comes up on the initial connection screen as shown
above. You cannot enter spaces in this field.
3. After entering the static IP address, navigate to the Gateway
Configuration screen and reset the Gateway.
Once you have established the IP address via the Network
Configuration menu and reset the Gateway, you may use Telnet to
continue the configuration of the Gateway.
4. If you have multiple SpectraLink 8000 Telephony Gateways to
configure with static IP addresses, ensure each one is connected to
the Ethernet Switch as shown in the Installation sections of this
document. Use the serial connection to set the IP address for each
one, resetting each before moving on to the next. After you have
configured and reset the last SpectraLink 8000 Telephony
Gateway, do not unplug the serial cable. Synchronize the
Gateways by logging in again and navigating to the Gateway
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide
Configuration screen. Use the arrow keys to highlight Reset All
Systems and press Enter. Respond with a Y to the reset prompt.
Note that after IP addresses are established and the SpectraLink
8000 Telephony Gateways are functioning on the LAN, the
S=Send All command can be used to send configuration
information to every SpectraLink 8000 Telephony Gateway in
your LAN.
5. Unplug the serial cable.
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C onnec ting to the Spec tra Link 8000 Telephony G a tewa y
Connecting via Telnet
In addition to the serial connection described in the previous section,
connection to the SpectraLink 8000 Telephony Gateway may be done
via the network using Telnet. Once the IP addresses are configured,
every SpectraLink 8000 Telephony Gateway is accessible through a
connection to any SpectraLink 8000 Telephony Gateway.
If you do not have a DHCP Server, Telnet can only be used after
the SpectraLink 8000 Telephony Gateway’s IP address is
configured. See the previous section.
The Telnet method of connection is used for routine maintenance of
the system for both local and remote administration, depending on
your network.
To connect via Telnet, run a Telnet session to the IP address of any
SpectraLink 8000 Telephony Gateway. Once you connect to any
SpectraLink 8000 Telephony Gateway and log in, the Gateway
Connection Selection screen displays.
Select the SpectraLink 8000 Telephony Gateway you wish to
administer and press Enter.
The top line of each administration screen displays the hostname and
IP address of the SpectraLink 8000 Telephony Gateway on which you
are currently operating.
Connecting via External Modem
The external modem method of connection is most frequently used
for routine maintenance of the system when administration of the
system is remotely done, and the network itself is not remotely
accessible.
You will need a standard analog phone line for the modem.
(A digital line from a digital PBX will not work.) Consult with your
telephone system vendor or the Telephone Company for more
information about dialing into a modem.
If needed, the external modem generally should maintain its default
settings, except Hardware Flow Control must be disabled.
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide
The following settings use the US Robotics® Sportster® modem. Other
modem models may be used, but the particular model’s settings will
have to be adapted to conform to those listed in the following table.
Configure modem internal settings
(US Robotics Sportster)
1. Connect the modem to a PC using a standard modem cable. Plug
the 9-pin connector into the RS-232 port on the PC, and the 25-pin
connector into the modem’s port.
2. Using a standard communications package such as ProComm
Plus or HyperTerminal™, bring up the modem and type the
following commands. Press Enter after typing each command.
Command
Description
AT&F1
Loads factory default settings
AT&H0
AT&R1
AT&W0
Sets Transmit Data Flow control to disabled
Sets modem to ignore Request to Send (RTS)
Saves the configuration
3. Power off the modem, and then turn it back on.
4. Type: ATI4 and press Enter. The settings should match those
shown in the following figure, which was taken from ProComm
Plus.
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C onnec ting to the Spec tra Link 8000 Telephony G a tewa y
Connect the modem
Unplug the modem from the PC’s serial port and plug it into the
SpectraLink 8000 Telephony Gateway.
Connecting via Internal Modem
An internal 2400-baud modem is built into the SpectraLink 8000
Telephony Gateway. Line one can be configured to connect via this
modem. The modem is only used by Polycom Customer Service to
assist in troubleshooting problems by remotely accessing the
Gateway. If this is required, Customer Service personnel will give
instructions on how to configure the modem.
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9
Ma in Menu
The NetLink 8000 System menu provides a list of options for the
maintenance of the SpectraLink 8000 Telephony Gateway and the
handsets it supports.
Menu Option
Function
System Status
Provides status of SpectraLink 8000 Telephony Gateway and its
communications links. Used to view the system operation and troubleshoot
problem areas.
Telephone Line
Configuration
Used to add, delete, and maintain handsets
Gateway Configuration
Used to enter and maintain configuration information for the operation of
the SpectraLink 8000 Telephony Gateway.
Network Configuration
Used to enter and maintain configuration information for the SpectraLink
8000 Telephony Gateway as a component on the LAN.
Features Programming
Menu
Features Programming associates telephone system features with FCN
keys and/or softkeys on the handset.
Change Password
Used to change the administration password.
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10
Network C onfigura tion
IP address and additional LAN settings are set and changed in the
Network Configuration screen, available from the NetLink Wireless
Telephone System menu.
Scroll to remaining options:
The options listed below with the arrow bullet ¾ are minimal settings
required for SpectraLink 8000 Telephony Gateway functioning.
Additional settings may be required by your system. Do not change
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settings until you have studied this section and are familiar with the
consequences any change will produce.
When the settings marked with an arrow bullet ¾ are changed, the
SpectraLink 8000 Telephony Gateway automatically goes into
Maintenance Lock and prevents any new calls from starting.
Resetting terminates any active calls and clears the Maintenance
Lock.
Ethernet Address: The MAC address of the SpectraLink 8000
Telephony Gateway, set at the factory and not user configurable.
¾ IP Address: Established in the initial serial connection and may be
changed as needed. This is the IP address of the SpectraLink 8000
Telephony Gateway as defined by your network administrator. Enter
the complete address including digits and periods. DHCP may be
entered and if so, the S=Send All option allows you to configure all
SpectraLink 8000 Telephony Gateways with DHCP.
¾ Hostname: The hostname identifies this particular SpectraLink 8000
Telephony Gateway and is for identification purposes only. The
default name may be changed to something locally suitable. You
cannot enter spaces in this field.
Subnet Mask: The network administrator must define the subnet
mask.
Default Gateway: IP address of a router on the local subnet.
Allow Telnet Connections: Enter Yes to allow connection to the
SpectraLink 8000 Telephony Gateway via Telnet; enter No if you do
not want to allow Telnet connection.
Allow FTP Connections: Enter Yes to allow the SpectraLink 8000
Telephony Gateway to communicate via FTP; enter No if you do not
want to allow this. FTP is used for software updates as well as to
backup and restore software configuration. See the Software
Maintenance section for more information about FTP.
The Allow Telnet and Allow FTP Connections options are security
points. If both of these are disabled, the only method for accessing
the SpectraLink 8000 Telephony Gateway will be via serial
connection.
DNS server and DNS domain: These settings are used to configure
Domain Name services. Consult your system administrator for the
correct settings. These can also be set to DHCP. This will cause the
DHCP client in the gateway to attempt to automatically get the
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Network C onfigura tion
correct setting from the DHCP server. The DHCP setting is only valid
when the IP address is also acquired using DHCP.
WINS servers: These setting are used for Windows Internet Name
Services. Consult your system administrator for the correct settings.
These can also be set to DHCP. This will cause the DHCP client in the
gateway to attempt to automatically get the correct setting from the
DHCP server. The DHCP setting is only valid when the IP address is
also acquired DHCP.
When the name services are set up correctly, the SpectraLink 8000
Telephony Gateway can translate hostnames to IP addresses.
Using Telnet, it is also possible to access the SpectraLink 8000
Telephony Gateways using their hostname instead of the IP
address.
Logging and Log server: Logging can be set to Syslog or NONE. The log
server is the IP address or hostname of the Syslog server on the
network. The gateway will output syslog format diagnostic messages.
This is usually not needed.
SNTP: The SNTP (Simple Network Time Protocol) server provides a
time stamp for syslog messages. See the Configuration and
Administration document for the SpectraLink Wireless Telephone for
detailed information about syslog messages. If syslog is being used,
then SNTP server should be set to the hostname or IP address of an
SNTP server.
GMT Offset: Difference in hours from Greenwich Mean Time, used for
time stamping by SNTP. There is no automatic adjustment for
Daylight Savings Time. Enter –0 to –12 for zones that are earlier than
GMT and +0 to +12 for zones that are later than GMT. Example:
Mountain Standard Time is –7, or –6 during DST.
SNMP: Simple Network Management Protocol: Enter the IP address of
the SNMP server to allow alarms and other simple events to be sent
from the SpectraLink 8000 Gateway to the SNMP server. More
specific configuration information is not sent.
IGMP: Internet Group Management Protocol: Yes enables, No disables.
This is used for managing multicast traffic. It should typically be set
to Yes.
Maintenance Lock: The system automatically sets this option to Yes
after certain maintenance activities that require reset. These are
indicated in this list with an arrow bullet. Maintenance Lock prevents
any new calls from starting. Note that the administrator cannot
change this option. It is automatically set by the system. Reset the
system at exit to clear Maintenance Lock.
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Press Esc to return to the SpectraLink 8000 System menu.
Note that resetting the SpectraLink 8000 Telephony Gateway(s) will
terminate any calls in progress on the SpectraLink 8000 Telephony
Gateway(s) being reset.
All SpectraLink 8000 Telephony Gateways should be reset at the
end of any maintenance procedure that requires any one
SpectraLink 8000 Telephony Gateway to be reset either via
Maintenance Lock or manually via Reset System. Resetting them all
keeps the SpectraLink 8000 Telephony Gateways synchronized,
which is important for proper system function.
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11
Set or C ha nge Pa ssword
Passwords may be set uniquely for each SpectraLink 8000 Telephony
Gateway. If this is done, each must be administered independently
and the Send All command will not work.
If Send All is to be utilized in your system, all passwords must be
identical. Once all SpectraLink 8000 Telephony Gateways are on the
LAN, a global password may be set.
If independent administration of each SpectraLink 8000 Telephony
Gateway is desired, the passwords must be set in each SpectraLink
8000 Telephony Gateway.
A password must meet the following requirements:
•
It must be more than four characters, but cannot exceed 16
characters,
•
•
•
The first character must be a letter,
Numbers or letters are allowed,
No dashes, spaces, or punctuation marks, etc. are allowed.
Select the Change Password option from the NetLink Wireless
Telephone System menu.
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If you forget a password, call Polycom Customer Service for
assistance.
In order for Send All to function across all SpectraLink 8000
Telephony Gateways, all passwords must be identical. If one or
more SpectraLink 8000 Telephony Gateways are configured with
different passwords, the Send All command will not configure them
and they must be administered independently.
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12
Spec tra Link 8000 Telephony
G a tewa y C onfigura tion
Select Gateway Configuration from the NetLink Wireless Telephone
System menu.
Scroll to remaining option:
The options listed below with the arrow bullet ¾ are minimal settings
required for SpectraLink 8000 Telephony Gateway functioning. Do
not change settings until you have studied this section and are
familiar with the consequences any change will produce.
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Where available, S=Send All may be used to send identical
configuration settings to every other SpectraLink 8000 Telephony
Gateway in the system.
¾ Telephone Switch Type: Press Enter to change this field. From the
sub-menu of PBX types, select the telephone switch type you are
using.
¾ Use SVP100 for QOS: This must be set to No when using four or
fewer gateways with the IPC cables and no SpectraLink 8000 SVP
Server It must be set to Yes when using a SpectraLink 8000 SVP
Server.
Gateway ID Number: For a Norstar PBX, this should be set to a unique
number for each Gateway. Every other system should retain the
default.
Flash Delay Time: (analog interface only) The time the system should
wait after the “on-hook” flash signal ends before allowing other keys
to be transmitted to the host telephone system. The allowed range is
from .01 to 2 seconds. The value depends on the requirements of the
host telephone system.
Flash Disconnect Time: (analog interface only) The length of time the
system should be “on-hook” when the user presses the Start key
during a call, or uses a macro that includes a Flash code. The allowed
range is from .01 to 2 seconds. The value depends on the requirements
of the host telephone system.
¾ Calls Per Access Point: Maximum number of active handset calls
per AP. Refer to the Configuration Notes for your APs for this
information or consult your wireless LAN system administrator. This
number should be the same on all SpectraLink 8000 Telephony
Gateways in the system.
¾ Companding Type: Signal compression type. Mu-law is standard
format in most host telephone systems in North America. A-law is
typically used in Mexico. If the companding type of the SpectraLink
8000 Telephony Gateway does not match that of the host telephone
system the handsets will have distorted dial tone and unintelligible
voice quality.
OAI hostname: Valid entries:
Local: If the OAI Gateway is on the same subnet.
IP Address: If the OAI Gateway is on another subnet.
NONE: If no OAI Gateway is on the system.
TFTP Download Master: This entry indicates the source of software
updates for the handsets associated with this SpectraLink 8000
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Telephony Gateway. Software updates received from Polycom must
be placed in this location. See section 18, Software Maintenance, for
more information. When the handset is turned on, it checks this
source for confirmation that it is running the correct software version.
If there is any discrepancy, the handset will download the software
that resides in this source location.
Valid source location entries are:
Gateway: (SpectraLink 8000 Telephony Gateway default)
Indicates that the handsets will get software from this Gateway.
IP Address: The IP address of a network TFTP server that will be
used to transfer software updates to the handsets.
Hostname: The hostname of the network TFTP server that will be
used to transfer software updates to the handsets. DNS or WINS
must be configured correctly to use a hostname.
NONE: Disables the TFTP download of handsets.
DSCP tag not in call/in call: DSCP (Differentiated Services Code Point)
is a QoS mechanism for setting relative priorities. Packets are tagged
with a DSCP field in the IP header for type of service. The value may
be set as a number from 0-255 and may be different for in call/not in
call modes. The default values are as shown in the above screen – not
in call = 16, in call = 48.
Inactivity Timeout (min): Set the number of minutes the administrative
module can be left unattended before the system closes it. This
number can be from 1 to 100. If it is set to zero (0), the administrative
module will not close due to inactivity.
System Locked: This option is used to take the system down for
maintenance. The default entry is No. Set it at Yes to prevent any new
calls from starting. Return to No to restore normal operation.
Maintenance Lock: The system automatically sets this option to Yes
after certain maintenance activities that require reset, and certain
alarms that cause the system to be inoperable. Such maintenance
activities are indicated in this list with an arrow bullet. Maintenance
Lock prevents any new calls from starting. Note that the
administrator cannot change this option. It is automatically set by the
system. Reset the system at exit to clear Maintenance Lock.
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The SpectraLink 8000 Telephony Gateway monitors the condition
of any SpectraLink 8000 SVP Server(s) on the system. In a single
SpectraLink 8000 SVP Server system, when the SVP Server goes
into Maintenance Lock, the Telephony Gateway will also lock and
set an alarm. No new calls will be allowed but calls in progress will
not be affected.
In multiple SVP Server systems, when one SVP Server goes into
Maintenance Lock, it sends a message to the Telephony
Gateway(s) which will stop using the locked SVP Server. It may
take up to 30 seconds for the message to reach the Telephony
Gateway. If all SVP Servers lock, then the Telephony Gateway will
also lock and set an alarm. No new calls will be allowed but calls in
progress will not be affected.
Checkout all phones: If the TFTP server is on a PC, this command is
used to upgrade each handset without having to reset the Gateway.
This command forces all the handsets on the system to check in with
the Gateway. They will check their current software version vs. the
version stored on the TFTP server and download if needed. Any
handsets in a call will perform their checkout after the call is
complete.
Reset System: If this option is selected, you will be prompted to reset
this SpectraLink 8000 Telephony Gateway.
Reset All Systems: If this option is selected, you will be prompted to
reset all SpectraLink 8000 Telephony Gateways.
Press Esc to return to the NetLink Wireless Telephone System menu.
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Spec tra Link 8000 Telephony G a tewa y C onfigura tion
Reset the SpectraLink 8000 Telephony
Gateway
Note that resetting the SpectraLink 8000 Telephony Gateway(s) will
terminate any calls in progress on the SpectraLink 8000 Telephony
Gateway(s) being reset.
All SpectraLink 8000 Telephony Gateways should be reset at the
end of any maintenance procedure that requires any one
SpectraLink 8000 Telephony Gateway to be reset either via
Maintenance Lock or manually via Reset System. Resetting them all
keeps the SpectraLink 8000 Telephony Gateways synchronized,
which is important for proper system functioning.
The SpectraLink 8000 Telephony Gateways are ready to operate. The
next step is to configure the lines used by the handsets. See the next
section: Telephone Line Configuration.
Note that after the handsets are added and the system is running,
additional configuration options may be chosen to adjust the system
for your usage situation.
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13
Telephone Line C onfigura tion
Telephone line configuration is performed after the initial SpectraLink
8000 Telephony Gateway installation is complete and the Gateway is
configured. The configuration procedure associates a handset with its
telephone port in the SpectraLink 8000 Telephony Gateway.
For the line configuration of handsets, please have the handsets to be
configured and the Wireless Device Planning Worksheet(s). There should
be one worksheet per SpectraLink 8000 Telephony Gateway that lists
the port assignment, extension, and user name for each handset. The
steps to add a handset will need to be done for each handset on each
SpectraLink 8000 Telephony Gateway.
Note that an 8-port Gateway will only show eight line interfaces on
the configuration screen.
Adding or Changing a Handset
When adding or changing a handset, a MAC address must be entered.
Handset registration may be accomplished over the air by simply
selecting the appropriate line MAC address field with the arrow keys,
typing R for On Air Register and powering on the handset. The MAC
address is automatically captured. Optionally, the party’s name and
extension number may be recorded. Use the arrow keys to navigate to
the name and extension fields and manually enter the associated data.
The system will not allow you to register the same handset to two
different lines. Use Esc to cancel out of any unwanted transaction.
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1. Navigate to the NetLink Wireless Telephone System menu for the
SpectraLink 8000 Telephony Gateway that serves the port to be
configured. Select Telephone Line Configuration.
2. Enter the following information for each assigned line. Use the
arrow keys to navigate through the fields.
MAC Address: The MAC address is printed on the sticker
underneath the battery on the handset. It can also be displayed on
the handset by turning off the handset, and then pressing and
holding the Power On button. The MAC address appears on the
first line of the display (12 characters).
The MAC address can be manually entered by typing the entire
address including digits and colons.
The MAC address can be automatically entered by typing R and
following the prompts to turn on the handset.
Name: Enter the user name assigned to the telephone. This is for
record keeping only; it does not communicate the name to the
PBX or the handset.
Extension: Enter the extension assigned to this telephone. This is
for record keeping only; it does not communicate the extension to
the PBX or the handset.
3. Write the MAC address on the Wireless Planning Device
Worksheet.
4. Repeat steps 2, 3, and 4 for each handset to be added or changed.
5. Press Esc to return to the NetLink Wireless Telephone System
menu.
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Telephone Line C onfigura tion
A handset may be associated with one and only one telephone line.
The same MAC address may not be assigned to two or more
telephone lines.
Deleting a Handset
To delete a handset from the SpectraLink 8000 Telephony Gateway
configuration:
1. Navigate to the NetLink Wireless Telephone System menu of the
SpectraLink 8000 Telephony Gateway that serves the port for the
line being used by the handset. Select Telephone Line
Configuration.
2. Use the arrow keys to highlight the line to be deleted.
3. Press D to delete the handset information.
4. Press Y to accept changes.
5. Press Esc to return to the NetLink Wireless Telephone System
menu.
If the SpectraLink 8000 Telephony Gateway has been programmed
in the Feature Programming menu for the ADMIN function, a
handset may be added or deleted via another handset. See the
later section on Feature Programming for information about
programming and using this feature.
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14
Fea tures Progra mming Menu
Two basic types of wired telephone systems exist—analog and digital.
Both types offer special features such as hold, transfer, conference,
camp on, and speed dial. In both types of systems, these features are
activated in a telephone by pressing a series of keys or a single
programmed button on a deskset.
The Feature Programming option is used in systems that either do not
have SpectraLink Wireless Telephones that use softkeys, or in systems
that have a combination of SpectraLink Wireless Telephones: some
models with softkeys and some without.
In systems that only use SpectraLink Wireless Telephones with
softkeys—the SpectraLink e340/h340/i640 and 8020/8030 Wireless
Telephones—all feature programming is done via the Softkey Feature
Programming option.
The Docking Station Feature Keys Programming option is not used.
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15
Fea ture Progra mming
(no Softkeys)
If your system is utilizing any SpectraLink Wireless Telephones that
do not have softkeys (PT800 series or earlier), Feature Programming is
used to allow these handsets to access system features.
Mute and optional OAI (Open Application Interface) must be
programmed in the Feature Programming screen for both analog and
digital systems.
In digital systems, feature programming is done in the PBX. These
features are also programmed into the handsets according to the
directions outlined in the LinkPlus Interface Guide for your PBX.
In analog systems, the Feature Programming screen is used to
program special features. With Feature Programming you can access
special features by pressing the FCN key on the handset followed by
another key. This shortcut is called a “macro”. You may define
macros for the digits 1-9, *, 0, and #. After programming, when you
press FCN followed by a digit or character, you will have access to the
associated feature.
The feature programming settings are usually the same for every
SpectraLink 8000 Telephony Gateway. Note that the settings done on
one SpectraLink 8000 Telephony Gateway as described below should
be done on the rest of the SpectraLink 8000 Telephony Gateways
sharing the same PBX so that all handsets have access to the same
special features.
You must use this screen to program all analog features and to
program the MUTE function to FCN 1 in all analog and digital
systems.
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Navigate to the NetLink Wireless Telephone System menu for the
SpectraLink 8000 Telephony Gateway and select Feature
Programming. A screen similar to the following displays:
Programming Digital PBX Features
The numbers and symbols along the left side of the screen indicate
which number or digit key is being pressed after the FCN key to
activate the feature.
1. Navigate to key 1 and type MUTE.
2. If a SpectraLink 8000 OAI Gateway is part of the system, navigate
to the key the OAI function is to be assigned to and type OAI.
3. See below for programming the ADMIN feature.
All other digital features are programmed in the PBX per the LinkPlus
Interface Guide for your system.
Programming Analog PBX Features
For analog systems, follow the above steps for digital programming,
then proceed with the steps below:
1. The table below displays the default menu options that are
programmed into the handsets for an analog system. You may set
these same functions here or change them to something else. If
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Fea tures Progra mming (no Softkeys)
you change them, be sure to enter the corresponding changes in
the Menu Programming screen in the next section.
Function Key
Feature
Key Sequence
FCN+1
Mute
MUTE
FCN+2
FCN+3
FCN+4
FCN+5
FCN+6
FCN+7
FCN+8
FCN+9
FCN+0
FCN+*
FCN+#
Xfer
Conn
Conf
Fwd
Redial
Pick
Camp
Exit Menus
(Leave Blank)
Consult your wired telephone system documents for the key
sequence that matches the feature in the above table. Blank cells
are provided for your data.
Note that the zero (0), star (*), and pound (#) keys are not
assigned by default, but may be programmed here and in the
default menus on the handsets.
2. Navigate to the function key, press Enter, and type the key
sequence that corresponds to the feature you want to activate for
that function. Press Enter after each entry.
3. Type F to assign the FLASH function.
Example: If the Transfer feature key sequence is “Flash Star 7” and
you wish to keep the default at FCN+2, navigate to key 2, press
Enter, type F*7 and press Enter.
4. Repeat for each feature you wish to program to a function key
macro.
Remember to note the features and macros so that they can be edited
in the handset menu, if necessary, and programmed into any other
SpectraLink 8000 Telephony Gateways on the same PBX if Send All is
not being used.
When you have finished programming the macros, press Esc to return
to the NetLink Wireless Telephone System menu.
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Programming the ADMIN Feature
The ADMIN option allows the system administrator to add and delete
handsets via another handset, rather than via the SpectraLink 8000
Telephony Gateway. Any function key sequence may be programmed
to ADMIN by typing ADMIN next to the desired key. The ADMIN
feature may be programmed on only one SpectraLink 8000 Telephony
Gateway (the one that contains the line used by the system
administrator) in order to limit its accessibility system-wide.
When the ADMIN function is active, pressing the function key
sequence on the handset will open the ADMIN function. The
following steps allow the administrator to add or delete a handset:
1. Press FCN plus the assigned key. Once in the ADMIN function,
pressing the FCN key will cancel the action and return to the
previous menu level.
2. Enter the SpectraLink 8000 Telephony Gateway password using
the handset keypad. Note that the password is case sensitive. The
key steps through each letter and number as it is repetitively
pressed.
3. Once the password is accepted, the SpectraLink 8000 Telephony
Gateways are listed. Use the arrow keys to scroll through the list.
Press 0 (the zero key) to select the correct SpectraLink 8000
Telephony Gateway.
4. The handsets assigned to the selected SpectraLink 8000 Telephony
Gateway are listed by the last three byte numbers in the MAC
address. If a line is not assigned to a handset, not used will
display. Use the arrow keys to scroll through the lines.
5. Display the line to add or delete a handset and follow the prompts
displayed on the handset.
6. If a name or extension must be associated with an added handset
for record keeping purposes, it must be entered on the
SpectraLink 8000 Telephony Gateway Telephone Line
Configuration screen.
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16
Menu Progra mming (no
softkeys)
If your system is utilizing any SpectraLink Wireless Telephones that
do not have softkeys (PTB800 series or earlier), Menu Programming is
used to enable these handsets to display a list of system features that
have been programmed for end user access.
The handset displays a menu of functions when the FCN key is
pressed. The menu should match the feature programming
established in the Feature Programming screen for analog systems or
in the PBX for digital systems per the LinkPlus Interface Guide for your
PBX.
The handset displays four menus as the FCN key is pressed
repeatedly. Each menu has two display lines that are programmed in
the Menu Programming screen, which displays all four menus at once.
The default factory settings are for features most commonly accessed
by users of the type of PBX installed with the SpectraLink 8000
System. The sample screen shows default menus:
All of the settings can be customized to conform to the feature
programming established at the site. Each SpectraLink 8000
Telephony Gateway should be programmed with identical menus.
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•
For analog interfaces, the features defined for the custom menus
should match the features programmed in the Feature
Programming screen. For example, if you have defined FCN 2 on
Feature Programming as Xfer, then you should also define FCN 2
on Menu Programming as Xfer.
•
For digital interfaces, the features defined for the custom menus
should match the programming assigned through the PBX. For
example, if you have assigned Xfer to the key that corresponds to
FCN 2 on the digital telephone that is being emulated by the
handset, you should define FCN 2 on Menu Programming as Xfer.
See the Link Plus Interface Guide for your PBX for information on
key assignments for your type of telephone system.
Note that some key assignments cannot be customized on certain
types of telephone systems.
Navigate to the NetLink Wireless Telephone System menu for the
SpectraLink 8000 Telephony Gateway and select Menu Programming.
The screen will display the defaults for your system.
Each of the four menus displays two lines. The numbers followed by
the equal sign indicate which key to press on the handset to activate
the feature, such as 2=Xfer (Transfer). These lines will display on the
handset exactly as programmed here. All SpectraLink 8000 Telephony
Gateways should be programmed identically.
If any of the factory defaults have been changed via Feature
Programming or in the steps outlined in the LinkPlus Interface Guide for
your PBX, the menu items here should be changed so that they
correspond to what has been programmed elsewhere.
The Delay function is utilized when the PBX uses softkeys. With
Delay, when the FCN key is pressed, the handset displays the features
that are associated with the softkeys so that one of these features can
be selected first. If Delay is programmed, pressing FCN twice will
bring up the programmed menus immediately.
Restore Factory Defaults allows you to reset the menus. See the
LinkPlus Interface Guide for your PBX for the default menus
programmed by Polycom.
To change the menu settings:
1. Navigate to the menu display screen number (1-4) to be edited.
2. Press Enter to change the information, then enter the information
to be displayed on each line of the menu.
3. Press Enter to save the entries.
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Fea tures Progra mming (no Softkeys)
4. Repeat for each menu as needed.
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17
Softkey a nd Shortc ut Key
Progra mming
The softkeys on the SpectraLink e340/h340/i640 and 8020/8030
Wireless Telephones enable quick access to system features. The
softkey programming screen establishes the correspondence between
the PBX features, the softkeys, and the shortcut keys.
There are 16 possible features displayed in the four levels of the
softkey function display area. The default softkeys are at level 0
(zero). The end user scrolls through the softkey display levels by
pressing the FCN key to move to the next level. The softkeys are
labeled A, B, C, and D and their corresponding display areas on the
handset are shown below.
The handset emulates a specific deskset in your vendor’s PBX system.
See the LinkPlus Interface Guide for your system for emulation
information.
The shortcut keys are 1-9, 0, #, and *. Any shortcut key may be
pressed by the user while scrolling through the softkeys or while in
the shortcut menu to activate a feature. The feature will activate
whether or not that feature is currently displayed or highlighted.
The sample screens on the next page illustrate the programming
required. The levels are on the left side of the screen and are labeled
Level 0, 1, 2, and 3. The softkeys are labeled A, B, C, and D.
The Softkey Function display area displays level 0 features by
default. Therefore Level 0 softkey features are sometimes not
assigned a shortcut key, as they are readily available.
Use the following screen and the table to construct your
correspondences.
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Sample screen:
Scroll to remaining options:
The Action column indicates that the handset will perform the
corresponding function of the emulated desk set. Action field entries
are described in the table on the next page.
The Menu Label is a description of the feature. The Softkey Label is the
up to four-letter feature abbreviation that is displayed on the handset.
Example: To assign FCN + 8 to the Transfer feature, Level 0, softkey C,
displayed as Xfer and with the #8 shortcut:
Softkey
Label
Level
Softkey
Shortcut Menu Label
Transfer
Action
0
C
8
Xfer
F8
With the above programming, Xfer will appear in the Cccc display
area at Level 0 and the end user can use the FCN+8 shortcut or press
the C softkey to transfer a call.
Use the LinkPlus Interface Guide for your system to determine what
features to assign to softkeys.
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Softkey a nd Shortc ut Key Progra mming
Speakerphone softkey programming
(SpectraLink 8020/8030 only)
The SpectraLink 8020/8030 Wireless Telephones have an internal
speakerphone which is activated through a softkey. Polycom
recommends programming Level 0, softkey A for the speakerphone
as that position matches the standby position the handset
automatically assigns to the speakerphone.
The speakerphone softkey will be blank on the e340/h340/i640
handsets. If the speakerphone is disabled in the Admin menu, the
Spkr softkey will not appear during standby. However, if it has been
programmed in the SpectraLink 8000 Telephony Gateway, the Spkr
softkey will appear during active mode but it will be non-functional.
Softkey
Label
Level
Softkey
Shortcut Menu Label
Action
0
A
Speakerphone
Spkr
SPKR
Action Entry Description
Example
(blank)
No action is assigned to softkey.
F
Used with 0-9, #, *.
Label: Mail
Sends a message to the PBX to activate
Action: F2
the feature programmed to this sequence. Activates message retrieval.
L
Used with 0-9, #, *.
Sends a message to the PBX to activate
Label: ReleaseLine
Action: L0
the feature associated with this sequence. Releases the current line appearance.
MUTE
ADMIN
OAI
Mutes handset
Label: Mute
Action: MUTE
Activates Mute function in handset.
Initiates Admin sequence
Label: Admin
Action: ADMIN
Activates an administrative function in the PBX.
Used with 0-9, #, *.
Label: Phone Book
Initiates assigned application
Action: OAI7
Activates application that opens the OAI
application assigned to F7 in the OAI
configuration.
FLASH
HOLD
SPKR
Initiates hookflash
The FLASH action may have keys
following for feature activation
Label: Redial
Action: FLASH##4
Activates the redial feature.
Places active call on hold
Label: HOLD
Action: HOLD
Hold message to PBX.
Activates the speakerphone in the
SpectraLink 8020/8030 handsets
Label: Spkr
Action: SPKR
Activates the speakerphone
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Use this table to develop your own programming correspondence:
Level Softkey Shortcut Menu Label Softkey Label Action
0
1
2
3
A
B
C
D
A
B
C
D
A
B
C
D
A
B
C
D
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18
Softwa re Ma intena nc e
The SpectraLink 8000 Telephony Gateways and the wireless
telephones use proprietary software programs written and
maintained by Polycom Corporation. The software versions that are
running on the system components can be displayed via the System
Status screen.
Downloads for the SpectraLink 8000 Telephony Gateway are
available from
http://www.polycom.com/usa/en/support/voice/wi-
fi/spectralink_8000_telephony.html.
Software Updates
After software updates are obtained from Polycom, they must be
transferred to the appropriate location in the LAN to update the
component code. Three methods of transfer are used: automatic; FTP
(File Transfer Protocol); or TFTP (Trivial File Transfer Protocol).
The following table shows which method is used by which
SpectraLink 8000 System component:
Device/update method
File name
fnctla.bin,
auxlry.bin
SpectraLink 150 Telephony Gateway
FTP file name to SpectraLink 8000 Telephony Gateway
mog600.bin
OAI Telephony Gateway
Automatic from SpectraLink 8000 Telephony Gateway *
* as set in the TFTP Code Update screen for OAI
See SpectraLink Wireless Telephone: OAI Gateway Installation
pdt02c.bin,
pft02c.bin,
phintl.bin
SpectraLink Wireless Telephones
Automatic from SpectraLink 8000 Telephony Gateway or TFTP Server **
** as set in the Gateway Configuration screen, WT TFTP Download Master, IP
address.
pdt06c.bin
pd11spc.bin
phintl24.bin
pd11gl3.bin
pd11spc3.bin
SpectraLink e340/ h340/ i640 Wireless Telephones (w/softkeys)
Automatic from SpectraLink 8000 Telephony Gateway or TFTP Server***
*** as set in the Gateway Configuration screen, WT TFTP Download Master, IP
address.
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pd14udsp.bin
pd14csp.bin
pi1400sp.bin
pd14odsp.bin
slnk_cfg.cfg
SpectraLink 8020/8030 Wireless Telephones
Automatic from SpectraLink 8000 Telephony Gateway or TFTP Server***
*** as set in the Gateway Configuration screen, WT TFTP Download Master, IP
address.
SVP100.toc
Flashfs
Zvmlinux
SpectraLink 8000 SVP Server
Load the updates onto the TFTP server and reboot the SpectraLink 8000 SVP Server.
Updating Larger Systems
A network TFTP server will simultaneously update the handsets
while the SpectraLink 8000 Telephony Gateway updates handsets one
at a time. Therefore, in a larger system, it is best to install and specify
a system TFTP server for the TFTP Download Master (see section 12
SpectraLink 8000 Telephony Gateway Configuration) rather than using
the SpectraLink 8000 Telephony Gateway as the TFTP server.
When using Telephony Gateways as the TFTP Download Master in a
multiple Gateway system, configure each Gateway to be the TFTP
Download Master for the handsets registered to it. An update only
takes about a minute and a half, but when that is multiplied by 16
handsets per Gateway, the entire process can take up to half an hour.
Do not specify one Gateway to be the TFTP Download Master for all
handsets. If there are hundreds of handsets queued for updating by
one Gateway, the wait will be very long. Note that if a handset is
updated and then powered off and then back on during this updating
process, it will be placed at the end of the queue and will not be able
to check in with the Gateway until the rest of the handsets have been
updated.
Using FTP
FTP procedure
Navigate to the Gateway Configuration screen and place the
system in System Lock before proceeding with the FTP procedure.
Note that this will prevent new calls from starting. No calls may be
in progress during the FTP procedure.
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Softwa re Ma intena nc e
When using FTP, use a host system to connect to a remote system. In
this example, the host is the client and the server is the Telephony
Gateway. The “put” command means to copy the files from the host
to the remote system. The “get” command means to copy the files
from the remote system to the host.
Note that FTP commands vary with the program being used. Use
the following steps as a general guide but be aware that your FTP
program may use different terms to describe the procedure.
Note: You MUST delete unneeded handset image files on the
SpectraLink 8000 Telephony Gateway to create needed space for
newer software. FTP programs differ in how this is done but
generally allow you to delete files in the host and client location.
To transfer the software using FTP:
1. Connect to the Telephony Gateway using the command: FTP
<hostname> or FTP <IP address>.
2. Log in using the administrator login (“admin”) and password
(default is “admin”). A login confirmation message will display,
followed by the FTP> prompt.
3. At the FTP prompt, type binary. A confirmation message will
display.
At the FTP prompt, type Hash. File transfer progress will be
displayed during the transfer.
4. At the FTP prompt, use the Put command to transfer the required
files to the client server or Telephony Gateway.
5. After files are transferred, use the Quit command to quit FTP.
6. Navigate to the main menu for the Telephony Gateway and select
System Status. Then select Software Versions to verify that
software versions for the Telephony Gateway are correct.
7. Reset the system via the Gateway Configuration screen in order to
restore Maintenance Lock to No.
Note: For all systems with multiple SpectraLink 8000 Telephony
Gateways, ALL upgradeable software files must match exactly (be
the same version).
Note: A graphical user interface FTP client may be utilized in lieu of
the aforementioned command line FTP procedure.
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Updating Wireless Telephone Software
SpectraLink handsets allow over-the-air transfer of software updates
from the SpectraLink 8000 Telephony Gateway or designated TFTP
server to the handsets.
The downloader function in the handset checks its software version
every time the handset is turned on. If there is any discrepancy in the
functional code (pdt02c.bin or pft02c.bin or pd11spc.bin or
pdt06c.bin) or the image (phintl.bin or phintl24.bin) the handset
immediately begins to download the update.
You may use the Checkout all phones option in the Gateway
Configuration menu to update all handsets. If the TFTP server is on a
PC, this command may be used to upgrade each handset without
having to reset the Gateway. This command forces all the handsets on
the system to check in with the Gateway. They will check their
current software version against the version stored on the TFTP
server and download if needed. Any handset in a call will perform
their checkout after the call has been completed.
Normal download messages
When the handset is powered on, it displays a series of messages
indicating that it is searching for new software, checking the versions,
and downloading. The normal message progression is:
Message
Description
Checking
Code
Handset is contacting the Download Master to determine if it has a newer version of
software that should be downloaded.
Erasing
Memory
Handset has determined that a download should occur and is erasing the current
software from memory. This message also displays a progress bar. When the progress
bar fills the display line the erase operation is complete.
Updating
Code
Handset is downloading new software into memory. The number icons at the bottom of
the display indicate which file number is currently being downloaded. This message
also displays a progress bar. When the progress bar fills the display line the update
operation is complete on that file.
While the handset is updating, the NO SVC message displays, and the
handset should NOT be powered off.
When the update is complete, the handset displays the extension
number, and is ready for use.
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Softwa re Ma intena nc e
Download failure or recovery messages
The following display messages indicate a failure or recovery
situation during the download process.
Message
Description
Server Busy
Handset is attempting to download from a Download Master that is busy downloading other
phones and refusing additional downloads. The handset will automatically retry the download
every few seconds.
TFTP
A failure has occurred during the TFTP download of one of the files. (x) = The file number
ERROR(x):yy which was being downloaded; yy is an error code describing the particular failure. Possible
error codes are:
01 = TFTP server did not find the requested file.
02 = Access violation (reported from TFTP server).
07 = TFTP server reported "No such user" error. Check the TFTP server configuration.
81 = File put into memory did not CRC. The handset will attempt to download the file again.
FF = Timeout error. TFTP server did not respond within a specified period of time.
Erase Failed
Waiting
Download process failed to erase the memory in the handset. This operation will retry.
Handset has attempted some operation several times and failed, and is now waiting for a
period of time before attempting that operation again.
(Internal
Errors)
OE = Error while writing the Flash (return handset to factory)
OF = No functional code (return handset to factory)
Backup and Restore SpectraLink 8000
Telephony Gateway Configuration
Proper software maintenance activities include backing up the system
to safeguard the configuration of the SpectraLink 8000 Telephony
Gateway. FTP is used to copy the Gateway configuration (filename
config.bin) from the SpectraLink 8000 Telephony Gateway for backup
purposes. The files can then be restored to the system as needed, also
using FTP.
The following is an example of software transfer using FTP.
FTP commands may vary depending on your FTP program.
To copy the configuration from/to the SpectraLink 8000 Telephony
Gateway:
1. Connect to the SpectraLink 8000 Telephony Gateway.
2. Log in using the administrator login and password. A login
confirm message will display, followed by the FTP> prompt.
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3. At the FTP prompt, type binary. A confirm message will display.
4. Use Get to backup the files and Put to restore files.
Backup: At the FTP prompt, use the get command to transfer the
required files from the SpectraLink 8000 Telephony Gateway to
the server: get config.bin.
Restore: At the FTP prompt, use the put command to transfer the
required files from the server to the SpectraLink 8000 Telephony
Gateway: put config.bin.
The get and put commands will copy files. If you have multiple
SpectraLink 8000 Telephony Gateways, be careful not to overwrite
the config.bin files. To avoid this, you can:
•
•
Change directories before you connect and copy each
Gateway’s config.bin file to its own directory.
Use the local file name form of the get (or put) command to
rename the file when it is copied. For example,
get config.bin gateway1.bin
copies config.bin as gateway1.bin to the host.
•
Remember to copy the correct files when restoring configuration
files. For example
put gateway1.bin config.bin
copies gateway1.bin as config.bin to the Telephony Gateway
that you have designated as gateway1.
5. After files are transferred, use the Quit command to quit FTP.
6. Reset the system via the Gateway Configuration screen in order to
restore Maintenance Lock to No.
7. Navigate to the Gateway Configuration and Telephone Line
Configuration screens to ensure all configuration information has
been restored.
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19
Troubleshooting via the
System Sta tus Menu
Troubleshooting requires full information about the components of
the SpectraLink 8000 System and the larger system, which includes
both the host telephone system and the LAN. SpectraLink 8000
Telephony Gateways provide a “window” into the functioning of the
various wireless components via the System Status Menu.
Additional essential information should be provided by a map,
blueprint, or diagram of the facility that clearly shows hardware
components including AP position and handset assignment. Wireless
Telephone Assignment Worksheets should be maintained and accessible
to the wireless telephone system administrator.
A thorough understanding of the configuration of the system and the
information contained in this document is necessary for anyone who
wishes to handle system malfunction.
Information about telephone line status, system alarms, and network
status displays on various screens accessed through the System Status
Menu screen, opened from the NetLink Wireless Telephone System
menu of each Telephony Gateway.
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Access Point Status: Shows information about the APs that have been
utilized by the handsets.
Error Status: Displays alarm and error message information.
Network Status: Displays information about the Ethernet network to
which the SpectraLink 8000 Telephony Gateway is connected.
Telephone Line Status: Displays information about the PBX lines to
which the SpectraLink 8000 Telephony Gateway is attached and the
handsets associated with these lines.
Wireless Telephone Status: Contains network communications
statistics for each handset.
Software Versions: Lists the software version for each component in
the SpectraLink 8000 System.
Options on the System Status Menu provide a window into the real
time operation of the components of the SpectraLink 8000 System.
Use this data to determine system function and to troubleshoot areas
that may be experiencing trouble.
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Troubleshooting via the System Sta tus Menu
Access Point Status
During a call, handsets send information about their APs to the
SpectraLink 8000 Telephony Gateway. The SpectraLink 8000
Telephony Gateway maintains information on the last 16 APs on
which it has received reports and displays this information on the
Access Point Status screen. Your wireless LAN vendor, and/or
Polycom Customer Support will use the data on this screen to
troubleshoot AP problems.
From the System Status Menu, select Access Point Status. The screen
displays a maximum of 16 APs, one per row. If the list is full and a
different AP is used by a handset, the AP that has not been heard
from for the longest time is replaced. A sample screen is displayed
here.
Access Point MAC: The MAC address of the AP.
NumWTs: The number of handsets currently in communication with
this AP.
MaxWTs: The maximum number of handsets that have simultaneously
used the AP since last reset.
NotBest: The number of times a handset indicates that it is not using
the best AP.
Last Heard: The time a report from a handset was received that
included information about the AP. A significant difference between
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Last Heard and System Uptime indicates that the AP has not been used
recently which might indicate that there has been a break in
communications.
System Uptime: Is the time elapsed since the SpectraLink 8000
Telephony Gateway was last reset or power cycled. This indicator
allows you to check AP activity against SpectraLink 8000 Telephony
Gateway functionality.
If the SpectraLink 8000 Telephony Gateway should be hearing from
an AP due to an active handset that should be using it, but isn’t, there
will be a significant variation in the APs Last Heard time and the
System Uptime.
Clear: Clearing the statistics sets Num WTS, Max WTS, and Not Best to
zero. It does not remove any APs from the displayed array. The Clear
function allows you start over and view AP activity from that point in
time.
Unless noted otherwise, times are displayed using the format:
D - HH : MM : SS
D is day, HH is hours, MM is minutes, and SS is seconds.
Error Status
The Error Status screen displays any alarms that indicate some system
malfunction. Some of these alarms are easily remedied and others
require a call to Polycom’s Customer Support Department.
From the System Status Menu, select Error Status. The screen displays
active alarms on the SpectraLink 8000 Telephony Gateway. The
following sample screen displays two Line Sync alarms.
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Troubleshooting via the System Sta tus Menu
The tables on the following pages display the list of alarm types,
display messages, and description of the error.
Alarm
Message
Error Description
Action
Config
GW software version
difference
Conflicting software versions on two Upgrade the down rev.
SpectraLink 8000 Telephony
Gateways
Config
Config
No IP address
No IP address set in configuration
Set IP address for
SpectraLink 8000 Telephony
Gateway.
No Ethernet address
No Flash1 data
Bad software or bad flash memory
Bad software or bad flash memory
Call Polycom Customer
Service.
Config
Config
Too many wireless
gateways
More than five SpectraLink 8000
Telephony Gateways on the
Check the SpectraLink 8000
SVP Server for QOS setting
network without correct SpectraLink in SpectraLink 8000
8000 SVP Server setup
Telephony Gateway setup
menu, or remove SpectraLink
8000 Telephony Gateways
from the network.
Config
Config
Unexpected SVPII
box found on net
A SpectraLink 8000 SVP Server is
on the network, but the gateway is
not configured to use it.
Check the SpectraLink 8000
SVP Server for QOS setting
in SpectraLink 8000
Telephony Gateway setup
menu.
No SVPII box
available on net
System is setup to use a
SpectraLink 8000 SVP Server, but
none is available.
Check the status of the
SpectraLink 8000 SVP
Server.
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Alarm
Message
PBX table unavailable Bad software load on
SpectraLink 8000 Telephony
Error Description
Action
DAA
Call Polycom Customer
Service.
Gateway
DAA
DAA
PBX type unavailable
DAA type Mismatch
Bad software load on
SpectraLink 8000 Telephony
Gateway
Installed PBX interface cannot
be used to attach to the
specified PBX.
Change the specified PBX or
replace the SpectraLink
8000 Telephony Gateway
with a model that supports
the desired PBX.
DAA
DAA
DAA
DAA
DAA
DAA
DAA
DAA
Spoonfeed
unavailable
Bad software load on
SpectraLink 8000 Telephony
Gateway
Call Polycom Customer
Service.
Bootload unavailable
Bad software load on
SpectraLink 8000 Telephony
Gateway
DSP code unavailable Bad software load on
SpectraLink 8000 Telephony
Gateway
DSP 1 keepalive
DSP 2 keepalive
DSP 1 download
DSP 2 download
AUX DAA Unknown
Hardware problem on
SpectraLink 8000 Telephony
Gateway
Reset.
If problem persists, call
Polycom Customer Service.
Hardware problem on
SpectraLink 8000 Telephony
Gateway
Hardware problem on
SpectraLink 8000 Telephony
Gateway
Hardware problem on
SpectraLink 8000 Telephony
Gateway
Hardware problem on
Call Polycom Customer
Service.
SpectraLink 8000 Telephony
Gateway. Auxiliary DAA was
detected but type is unknown.
DAA
DAA
FPGA Download
Bad software load on
SpectraLink 8000 Telephony
Gateway
FPGA Code
Unavailable
Bad software load on
SpectraLink 8000 Telephony
Gateway
Reset = reset SpectraLink 8000 Telephony Gateway
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Troubleshooting via the System Sta tus Menu
Alarm
Message
Error Description
Action
Line Sync
Line [XX] out of sync
(where XX is 1-16)
The line from the host
Check cabling from
telephone system is not
communicating with the
SpectraLink 8000 Telephony
Gateway.
telephone system to
SpectraLink 8000 Telephony
Gateway. Check PBX type
to be sure it is correctly
configured.
CT
CT
CT
CT
CT
CT
Bootload unavailable
Bad software load on
SpectraLink 8000 Telephony
Gateway
Call Polycom Customer
Service.
DSP code unavailable Bad software load on
SpectraLink 8000 Telephony
Gateway
DSP 1 keepalive
DSP 2 keepalive
DSP 1 download
DSP 2 download
Hardware problem on
SpectraLink 8000 Telephony
Gateway
Reset
If problem persists, call
Polycom Customer Service.
Hardware problem on
SpectraLink 8000 Telephony
Gateway
Hardware problem on
SpectraLink 8000 Telephony
Gateway
Hardware problem on
SpectraLink 8000 Telephony
Gateway.
Alarm
Message
Error Description
Action
Note: Module alarms listed below should only occur in conjunction with CT/DAA alarms, shown above.
Module
Module
Module
Module
Module
Init data failed
Internal software error, usually
seen in conjunction with other
errors.
Correct the CT/DAA alarms first
and if the Module alarm persists,
contact Polycom Customer
Support.
Verify SpectraLink
8000 Telephony
Gateway failed
Internal software error, usually
seen in conjunction with other
errors.
Config hardware data
failed
Internal software error, usually
seen in conjunction with other
errors.
Start hardware failed
Init data failed
Internal software error, usually
seen in conjunction with other
errors.
Internal software error, usually
seen in conjunction with other
errors.
Reset = reset SpectraLink 8000 Telephony Gateway
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Alarm
Message
Error Description
Action
Note: Radio alarms usually indicate internal software errors. Usually there will be no external indication
of a problem.
Radio
Invalid Free Level
Internal software error
Call Polycom Customer
Service.
Radio
Radio
Radio
No IP Address
No IP Packet
IP Packet Error
Internal software error
Internal software error
An IP packet with insufficient IP Possible network problem,
header length
contact network vendor.
Radio
Incompatible software between
handset and SpectraLink 8000
Telephony Gateway
Call Polycom Customer
Service.
Provide software version
information.
Radio
SRP Invalid AID
Incompatible software between
handset and SpectraLink 8000
Telephony Gateway.
Call Polycom Customer
Service. Provide software
version information.
If versions are compatible,
contact network
Possible network error.
administrator.
Radio
SRP Invalid Hook
State
Incompatible software between
handset and SpectraLink 8000
Telephony Gateway
Call Polycom Customer
Service.
Provide software version
information.
Radio
Radio
Key Buffer Full
Key presses are too fast to
process.
Slower key presses
SRP Opcode Error
Incompatible software between
handset and SpectraLink 8000
Telephony Gateway
Call Polycom Customer
Service.
Provide software version
information.
Radio
Unknown Timeout
State
Internal software error
Call Polycom Customer
Service.
Radio
Radio
Radio
Unknown line event
Unknown SRP event
Internal software error
Internal software error
SRP event alloc failed Too many network events
queued for handset. Possible
network problem or
Contact network
administrator.
interference.
Radio
Audio TX queue not
empty
Unable to process all
transmissions within 10 ms.
Contact Polycom Customer
Service to diagnose traffic
Indicates high traffic on network problem.
1 SpectraLink Radio Protocol: See Network Status section.
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Troubleshooting via the System Sta tus Menu
Network Status
The SpectraLink 8000 Telephony Gateway is connected to the
Ethernet network, referred to as the LAN or Local Area Network. The
information about that connection is provided through the Network
Status screen.
From the System Status Menu, select Network Status. The screen
displays information about the Ethernet network. This information
can help troubleshoot network problems. A sample screen is
displayed here.
Three items display at the top of the screen:
Ethernet Address: MAC address of the SpectraLink 8000 Telephony
Gateway (hexadecimal).
Stats Time Period: The length of time the statistics have been
accumulating in the Pkts and Bytes columns. This is either the system
uptime, or the time since a user pressed C=Clear while viewing this
display.
User Time Period: The length of time (in seconds) statistics will
accumulate in the Userpkts column before resetting to zero. When
troubleshooting a problem, use this setting to isolate statistics for a
given time period (for example, one hour). This is the only field in this
screen that can be changed by the user.
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide
The rest of the display is a table of Ethernet statistics. The Pkts and
UserPkts columns list the count of Ethernet packets received or
transmitted. The Bytes column is the count of bytes received or
transmitted during the amount of time indicated by Stats Time.
Data is transmitted over the SpectraLink 8000 System by
proprietary technology developed by Polycom Corporation. The
SpectraLink Radio Protocol (SRP) packets and bytes can be
differentiated from other types of transmissions and are used to
evaluate system functioning by Polycom customer support and
engineering personnel.
RX SRP: Indicates the number of SRP (SpectraLink Radio Protocol)
packets and bytes received. (RX=“received”)
RX Not SRP: Number of packets and bytes received addressed to the
SpectraLink 8000 Telephony Gateway that are not SRP packets.
RX Broadcast: The number of broadcast packets and bytes received.
RX Multicast: The number of packets and bytes received with the
multicast address. (A “multicast” message is sent to more than one
destination on the network.)
RX Not For Us: The number of multicast packets and bytes received
that were not for the SpectraLink 8000 Telephony Gateway.
TX SRP: The number of SRP packets and bytes transmitted.
(TX=“transmitted”)
TX Not SRP: The total number of packets and bytes transmitted that are
not SRP packets.
Interrupts: The number of times the Ethernet controller has signaled
the microprocessor that it has received or sent a packet.
Collisions: The number of times the Ethernet controller has attempted
to send a packet, but another device on the network transmitted at the
same time, corrupting the transmission.
Collision Drops: The number of packets the Ethernet controller has
discarded because there were over sixteen collisions. After sixteen
collisions the Ethernet controller hardware discards the current
packet and attempts to send the next packet in its buffer.
CRC Errors: The number of packets discarded by the Ethernet
controller because of a CRC (Cyclic Redundancy Check) error.
Frame Align: The number of packets the Ethernet controller discarded
because of an error in their frame alignment.
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Troubleshooting via the System Sta tus Menu
Missed Slots: Occurs when the SpectraLink 8000 Telephony Gateway
does not have sufficient time to process audio. This number should
always be 0 or 1.
Buffer Overflow: Number of times Ethernet controller received more
packets than it had buffers to store them. Indicates extreme traffic.
Telephone Line Status
Each SpectraLink 8000 Telephony Gateway associates handsets with
lines from the host telephone system (PBX) as configured in the
system setup. Operational information about each handset connection
is provided through the Telephone Line Status screen. This
information corresponds with the configuration information set up
from Telephone Line Configuration option on the NetLink Wireless
Telephone System menu.
When the SpectraLink 8000 Telephony Gateway needs to be
maintained, current call activity can be checked on this screen to
determine the level of service interruption a shut down will involve.
From the System Status Menu, select Telephone Line Status. The
SpectraLink 8000 Telephony Gateway supports up to 16 lines.
A sample SpectraLink 8000 Telephony Gateway screen is displayed
below.
Line: Telephone line number (1-16).
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Name: Person or name associated with the line for identification
purposes.
Extension: Extension number associated with the line for identification
purposes.
Status: Status of the lines from the host telephone system (PBX) to the
SpectraLink 8000 Telephony Gateway.
In Sync: Indicates there is communication between the
SpectraLink 8000 Telephony Gateway and the PBX.
NoSync: Indicates there is no communication between the
SpectraLink 8000 Telephony Gateway and the PBX. Check to see if
PBX ports are correctly configured. Check connections between
the PBX and the SpectraLink 8000 Telephony Gateway.
Unconf: The line is not configured.
Phone: Status or activity of the handset.
NoChkIn: The handset has not checked in with an AP. It is out of
range or powered off.
ChkIn: The handset has checked in and is in communication with
an AP.
In Call: The handset is in use.
# Calls / Duration: The total number of calls made on this line since the
system was brought up, and the total duration of the calls.
System Uptime: Length of time the SpectraLink 8000 Telephony
Gateway has been powered on.
Wireless Telephone Status
Each SpectraLink 8000 Telephony Gateway tracks its handsets’
activity and provides this information through the Wireless Telephone
Status screen.
These stats are used to help determine the source of audio quality
problems.
From the System Status Menu, select Wireless Telephone Status. The
SpectraLink 8000 Telephony Gateway displays up to 16 lines. A
sample SpectraLink 8000 Telephony Gateway screen is displayed
here.
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Troubleshooting via the System Sta tus Menu
WT MAC: The MAC address of the handset.
Current AP: The MAC address of the AP the handset is using or last
used. If the handset is not checked in, the SpectraLink 8000 Telephony
Gateway will display ‘none’.
The handset computes the “rate” for the following statistics by
calculating the number to increase quickly when retries begin. As
retries lessen to zero and the transmissions become more reliable,
the number peaks and decreases slowly.
Viewing speed of increase/decrease as well as total count reached
will give you an accurate picture of the Retry and Missed
characteristics.
TX Retry: The rate at which packets the handset sent to the AP had to
be retried. See below for an extended explanation of TX and RX Retry.
RX Retry: The rate at which packets the handset sent to the AP had to
be retried.
TX Miss: The rate at which audio packets were successfully transmitted
by the handset. There is usually a burst of missed packets at the start
of a call; the number should quickly drop to less than 100.
RX Miss: The rate at which audio packets were never received by the
handset.
The three statistics across the bottom of the screen give the following
information:
System Uptime: The time since the SpectraLink 8000 Telephony
Gateway was power cycled or reset.
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Num Calls: The number of currently active calls on the SpectraLink
8000 Telephony Gateway.
Max Simul Calls: The maximum number of simultaneous active calls
on the SpectraLink 8000 Telephony Gateway.
Software Version
Each SpectraLink 8000 Telephony Gateway and wireless telephone
runs Polycom’s proprietary software that is controlled and
maintained through versioning. The Software Version screen provides
information about the version currently running on the components.
This information will help you determine if you are running the most
recent version and will assist Polycom Customer Support in
troubleshooting software problems.
From the System Status Menu, select Software Version. A sample
SpectraLink 8000 Telephony Gateway screen is displayed below:
If obsolete versions are listed here, use your FTP program to delete
them to make room for newer code. See the list of software
filenames in section 18 Software Maintenance.
The Gateway SVP Mode and Radio Speed items display information
about the 801.11 rate in the SVP Server.
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20
Wireless Devic e Pla nning Worksheet
Copy and complete this worksheet to track parameters for each SpectraLink 8000 Telephony Gateway.
Spec tra Link 8000 Telephony G a tewa y Hostna me:
___________________________________________________
MAC : ____________________________________
IP Address: __________________________________
______ Host Switc h Type:
Subnet Ma sk: ________________________
_____________________________
Wireless Telephones per AP: _________________
________________________________
Telnet Port ID:
Gateway Port
Dialing Ext.
MAC Address
Switch Port ID IP Address
User Name
1
2
3
4
5
6
7
8
9
10
11
12
13
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14
15
16
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Sa fety Notic es
Important Safety Information
Follow these general precautions while installing telephone
equipment:
•
•
Never install telephone wiring during a lightning storm.
Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
•
•
Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.
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Index
A
F
Access point
Feature Programming, configuration of............69
FTP Procedure.......................................................81
Configuration ...................................................39
Description........................................................12
Status .................................................................87
Administration Console Navigation..................42
Alarms....................................................................88
G
Grounding .............................................................33
H
C
Hotline......................................................................4
Cabling, demarcation blocks...............................24
Checking code.......................................................82
Configuration
I
Access Point......................................................39
Feature Programming .....................................69
Initial setup .......................................................41
Menus ................................................................73
Telephone Lines ...............................................63
Connection to Telephone System .......................23
Customer Support ..................................................4
Interface Modules, types......................................23
IPC Cables..............................................................30
M
MAC Address........................................................64
Macros....................................................................69
Menus, configuration of.......................................73
D
N
Delete Wireless Telephone ..................................65
Demarcation blocks
NetLink Telephony Gateway
Alarms ...............................................................88
Components......................................................29
Front Panel........................................................15
Location.............................................................22
Mounting...........................................................31
Network Status .....................................................93
Four wire digital...............................................26
Installing............................................................24
Two wire analog or digital .............................25
Download master .................................................59
Download messages
Failure or Recover............................................83
Normal...............................................................82
Downloading Software Updates ........................79
P
Power......................................................................19
E
S
Erasing memory....................................................82
Error Status............................................................88
Ethernet switch, description................................12
External Modem....................................................46
Serial Connection..................................................43
Site Preparation.....................................................19
Site Survey .............................................................29
Software Updates..................................................79
SpectraLink Voice Priority (SVP)
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Description........................................................10
W
Wireless Device Planning Worksheet................99
Wireless Telephone
T
Telephone Line Status..........................................95
Telephone Lines, configuration of......................63
Telephone System, connecting to .......................23
Telnet......................................................................46
Time format...........................................................88
Add ....................................................................63
Change...............................................................63
Delete.................................................................65
Description........................................................11
Software updates..............................................59
Wireless Telephone Status...................................96
WT TFTP Download Master ...............................59
U
Updating code.......................................................82
110
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