Polycom Server 1725 36028 001 User Manual

Spec tra Link 8000 Telephony  
G a tewa y  
Administra tion G uide  
Utilizing Spec tra Link Ra dio Protoc ol (SRP)  
July 2008 Edition  
1725-36028-001  
Version T  
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About This G uide  
This document explains how to install, configure, administer, and  
troubleshoot the SpectraLink 8000 Telephony Gateway.  
Polycom Model Numbers  
This document covers the following registered model numbers:  
TGA108, TGA116, TGU108, TGU116  
Referenced Documents  
SpectraLink 8000 SVP Server Administration Guide for SRP  
(1725-36032-001)  
SpectraLink e340/h340/i640 Wireless Telephone: Configuration and  
Administration Guide (SRP) (72-1065-09)  
SpectraLink 8020/8030 Wireless Telephone Administration Guide for SRP  
(1725-36030-001)  
Available at  
Polycom WLAN Compatibility Table (1725-36040-001)  
Access Point Configuration Guide (1725-36xxx-001 where xxx indicates a  
number corresponding to the type of access point)  
Available at  
LinkPlus Interface Guide (1725-361xx-001 where xx indicates a number  
corresponding to the type of PBX)  
Available at  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
Deploying Enterprise-Grade Wi-Fi Telephony  
Available at  
Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless  
Telephones  
Available at  
Customer Support  
Polycom wants you to have a successful installation. If you have  
questions please contact the Customer Support Hotline at  
(800) 775-5330. The hotline is open Monday through Friday,  
6 a.m. to 6 p.m. Mountain time.  
For Technical Support: [email protected]  
For Knowledge Base:  
For Return Material Authorization: [email protected]  
Icons and Conventions  
This manual uses the following icons and conventions.  
Caution! Follow these instructions carefully to avoid danger.  
Note these instructions carefully.  
Label  
This typeface indicates a key, label, or button on SpectraLink  
hardware.  
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C ontents  
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C ontents  
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1
Spec tra Link Overview  
The SpectraLink 8000 Telephony Gateway provides telephone  
functionality to SpectraLink Wireless Telephones over a wireless local  
area network (LAN). The installation process connects the Gateway to  
an existing host telephone system and LAN. The configuration  
process covers downloading current software, setting network  
parameters, setting Gateway parameters, assigning wireless  
telephones to the lines controlled by the Gateway, and establishing  
feature programming. Maintenance covers adding and deleting  
handsets, upgrading software, etc. The Troubleshooting chapter  
provides directions for analyzing system functioning via the System  
Status menu.  
System Architecture  
The SpectraLink 8000 Telephony Gateway and SpectraLink Wireless  
Telephone are Polycom's wireless LAN-based telephony products.  
SpectraLink products operate in the 2.400-2.483 GHz unlicensed band,  
using either the frequency hopping (FH) or direct sequence (DS)  
spread spectrum technology which is compatible with the IEEE 802.11  
wireless LAN standard. There are two models of the SpectraLink 8000  
Telephony Gateway: an 8-line model and a 16-line model.  
Note that the 16-port Gateway and the 8-port Gateway are installed  
and configured identically. Both support eight simultaneous calls.  
However, the 8-port Gateway will be limited to eight line interfaces.  
SpectraLink Wireless Telephones operate as clients on the wireless  
LAN, alongside other mobile 802.11 devices. Wireless LAN fixed  
radios, called access points (APs), receive IP voice packets from  
handsets and forward them to the SpectraLink 8000 Telephony  
Gateway over the Ethernet LAN. The Telephony Gateway connects to  
the host telephone switch using digital or analog line interfaces. Using  
Polycom’s exclusive LinkPlus digital interface technology, handsets  
are able to emulate proprietary digital telephone sets, making  
advanced switch features such as multiple line appearances and  
display features available to mobile users.  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
Up to forty SpectraLink 8000 Telephony Gateways may be connected  
to the LAN for a maximum capacity of 640 SpectraLink Wireless  
Telephones. When five or more SpectraLink 8000 Telephony  
Gateways are installed, the SpectraLink 8000 SVP Server must also be  
installed to manage the increased load.  
SpectraLink Voice Priority (SVP)  
and Quality of Service  
SVP is the SpectraLink quality of service (QoS) mechanism that is  
implemented in the handset and an access point (AP) to enhance  
voice quality over the wireless network. SVP gives preference to voice  
packets over data packets on the wireless medium, increasing the  
probability that all voice packets are transmitted efficiently and with  
minimum or no delay. SVP is fully compatible with the IEEE 802.11  
standards.  
The SpectraLink 8000 SVP Server is an Ethernet LAN device that  
works with the APs to provide QoS on the wireless LAN. Voice  
packets to and from the handsets are intercepted by the SpectraLink  
8000 SVP Server and encapsulated for prioritization as they are routed  
to and from the SpectraLink 8000 Telephony Gateway. See SpectraLink  
8000 SVP Server Administration Guide for SRP for detailed information  
about this device.  
System Timing  
The SpectraLink 8000 Telephony Gateways provide SVP when there  
are four or fewer Gateways in the system. In this configuration,  
system timing is done through the IPC cables between each Gateway.  
If a SpectraLink 8000 SVP Server is installed in a system with four or  
fewer Gateways, the IPC cables are not required. If there are five or  
more Gateways in the system, then one or more SpectraLink 8000 SVP  
Server must be installed to handle the increased load and additional  
timing requirements. See SpectraLink 8000 SVP Server Administration  
Guide for SRP.  
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Spec tra Link Overview  
System Speed  
SpectraLink Wireless Telephones can operate up to 54 Mb/s in  
802.11a and 802.11g modes, and up to 11 Mb/s in 802.11b and b/g-  
mixed modes. In the b and b/g-mixed modes, if certain versions of  
legacy SpectraLink Wireless Telephones are used in the system, all  
handsets running in that mode will operate at the lowest common  
capability.  
System Components  
SpectraLink Wireless Telephones  
Employees can carry handsets to place and receive calls as they move  
throughout the building. The handsets are to be used on-premises;  
they are not cellular or satellite phones. They are connected to the  
facility's existing telephone system and to the SpectraLink 8000  
Telephony Gateway. Just like wired telephones, they can receive calls  
directly, receive transferred calls, transfer calls to other extensions,  
and make outside and long distance calls (subject to the restrictions  
applied in your facility.)  
SpectraLink 8000 Telephony Gateway  
The SpectraLink 8000 Telephony Gateway serves as the connecting  
point, or gateway, between the LAN and the existing telephone  
system. One or more SpectraLink 8000 Telephony Gateways are  
typically installed in the telephone equipment room. The eight port  
model supports up to eight telephone lines and handsets and the 16  
port model supports up to 16 telephone lines and handsets. Up to 40  
SpectraLink 8000 Telephony Gateways can be connected to the LAN  
to support additional telephone lines. If five or more SpectraLink 8000  
Telephony Gateways are connected to the LAN, a SpectraLink 8000  
SVP Server must be installed to handle the increased call volume.  
Polycom offers digital SpectraLink 8000 Telephony Gateways that  
work with the digital ports on most common brands of telephone  
systems (PBX or key systems). We also offer an analog SpectraLink  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
8000 Telephony Gateway that works with telephone systems (CO,  
PBX, or Key Systems) with analog (loop start) ports.  
Access points  
Access points (APs) are supplied by third party vendors, APs provide  
the connection between the wired Ethernet LAN and the wireless  
(802.11) LAN. APs must be positioned in all areas where SpectraLink  
Wireless Telephones will be used. The number and placement of APs  
will affect the coverage area and capacity of the wireless system.  
Typically, the requirements for use of SpectraLink Wireless  
Telephones are similar to that of wireless data devices. Contact  
Polycom, or a certified Polycom distributor, for specific information  
about your facility’s needs.  
The SpectraLink 8000 System must connect to APs that utilize SVP.  
Refer to the SpectraLink Wireless Telephone WLAN Compatibility List for  
a list of APs that support SVP.  
Ethernet switch  
The Ethernet switch is a component in the wired Ethernet LAN  
infrastructure. Switches interconnect multiple network devices,  
including APs and SpectraLink 8000 Telephony Gateways. Ethernet  
switches are required to provide the higher performance network  
connections needed to handle combined voice and data traffic.  
Router  
A router is an optional component in the wired Ethernet LAN  
infrastructure that separates a wired LAN into segments so that  
network traffic is restricted to those segments that are directly  
involved in the communication. Installation of a network router is  
recommended in larger networks, where there may be significant  
network traffic not related to the wireless LAN. A router will isolate  
the wireless LAN from the associated wired LAN so that they are not  
impacted by each other’s traffic. The SpectraLink 8000 Telephony  
Gateways, the APs, and their associated Ethernet switch must all be  
on the same subnet because certain network traffic, such as required  
multicast events, will not be passed through a router.  
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Spec tra Link Overview  
SpectraLink 8000 SVP Server  
The SpectraLink 8000 SVP Server manages call volume and speed. It  
is required in any system when five or more SpectraLink 8000  
Telephony Gateways are connected to the LAN. With 40 SpectraLink  
8000 Telephony Gateways cabled together, a single SpectraLink 8000  
SVP Server supports 120 simultaneous handset calls. Multiple SVP  
Servers can be installed to maximize system capacity.  
Administrative computer  
An administrative computer is required for setup and maintenance of  
the SpectraLink 8000 Telephony Gateway and the SpectraLink 8000  
SVP Server. This computer may be only temporarily connected to the  
Ethernet switch; a dedicated computer is not required. Some  
installations use a laptop to configure and maintain system  
components. The administrative computer can also be used to  
periodically upgrade the SpectraLink 8000 Telephony Gateway  
software via FTP and the handset and SVP Server software via TFTP.  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
System Diagram  
Administrative  
computer  
Access point  
SpectraLink 8000  
SVP Server  
Ethernet switch  
Wireless  
Telephones  
Access point  
SpectraLink 8000  
Telephony Gateway  
optional  
SpectraLink 8000  
Telephony Gateway  
Wireless  
POS  
SpectraLink 8000  
Telephony Gateway  
SpectraLink 8000  
Telephony Gateway  
SpectraLink 8000  
Telephony Gateway  
Demarc block  
CAT 5 cable  
25 pair cable  
Multiple phone cables  
Phone cable  
PBX  
Device supplied  
by Polycom  
desksets  
Five SpectraLink 8000 Telephony Gateways with SpectraLink 8000 SVP Server example  
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Spec tra Link Overview  
The Front Panel of the SpectraLink 8000  
Telephony Gateway  
The SpectraLink 8000 Telephony Gateway's front panel contains the  
connections to other SpectraLink 8000 Telephony Gateways, the  
telephone system and LAN, as well as status LEDs.  
9
5
6
7
2
3
4
1
2
3
4
5
PWR  
!
STATUS  
L
N
K
O
K
A
C
T
E
C
O
L
CONN  
B
R
R
O
R
OUT  
IN  
10  
IPC  
NETWORK  
CONN  
A
RS-232  
8
1
1 = RS-232 Port: Male DB-9 connector (DTE) used for RS-232  
connection to a terminal, terminal emulator, or modem for system  
administration.  
2 = IPC Out: Connects one SpectraLink 8000 Telephony Gateway to  
another.  
3 = IPC In:Connects one SpectraLink 8000 Telephony Gateway to  
another.  
4 = Link LEDs:  
LNKOK: Lit when there is a network connection.  
ACT: Lit if there is system activity.  
COL: Lit if there are network collisions.  
5 = Network: Connects to wired (Ethernet) LAN using a 10Base-T RJ-  
45 connector.  
6 = Error LED: Lit when the system has detected an error.  
7 = Status LEDs: Indicate system error messages and status.  
1: Heartbeat that indicates gateway is running  
2: Lit if line(s) in use  
3: Currently unused  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
4: Timing Master  
5: Lit if this gateway is the master gateway, used for timing only  
8 = Conn A, Conn B: RJ-21 connector to the telephone cross-connect  
demarc block. Connector B is used only with four-wire interface  
Digital SpectraLink 8000 Telephony Gateways that work with the  
most common brands of telephone systems' (PBX or key systems)  
digital ports.  
9 = PWR: Power jack that connects to the AC adapter supplying power  
to the system.  
Use only the Polycom-provided Class II AC Adapter with output 24V  
DC, 1A.  
10 = Grounding Terminal: (on back panel) Used for grounding when  
installing TGA116.  
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2
Insta lla tion a nd C onfigura tion  
Steps  
Installation and configuration has several phases. In some cases, a  
separate person is responsible for each phase. It is important to  
coordinate the activities among the persons involved.  
The customer or vendor installs the APs per the Configuration Guide  
for the AP being used. This is normally done before the SpectraLink  
8000 Telephony Gateway installation, but should be done before step  
3 below.  
The first two steps are usually done by the customer up to the point of  
installing and connecting the SpectraLink 8000 Telephony Gateway(s)  
to the telephone demarc blocks and LAN access device. At that point,  
a qualified Polycom installer assists the customer in completing the  
remaining steps.  
1. Site Prepa ra tion: Done by the customer or a wire  
technician/contractor.  
2. Spec tra Link 8000 Telephony G a tewa y Insta lla tion: Done by  
the customer or Polycom.  
If five or more SpectraLink 8000 Telephony Gateways are to be  
installed, a SpectraLink 8000 SVP Server is required and would  
also be installed in this step.  
3. Spec tra Link 8000 Telephony G a tewa y C onfigura tion: Done by  
the customer or Polycom.  
Conditional:  
Spec tra Link 8000 SVP Server C onfigura tion: If a SpectraLink  
8000 SVP Server has been installed, its configuration would also  
be done in this step per SpectraLink 8000 SVP Server Administration  
Guide for SRP.  
4. Spec tra Link Wireless Telephone C onfigura tion: Done by the  
customer or Polycom specialist per SpectraLink [model] Wireless  
Telephone Administration Guide.  
5. System C ertific a tion: Done after installation to confirm the  
system is working properly per SpectraLink [model] Wireless  
Telephone Administration Guide.  
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3
Site Prepa ra tion  
As shown in the system diagram in the previous section, the  
SpectraLink 8000 Telephony Gateway is connected to both the  
Ethernet switch and the wired telephone system; the SpectraLink 8000  
SVP Server is connected to the Ethernet switch only. The  
specifications covered here allow for great flexibility in physical  
placement of the components within stated guidelines.  
This unit must be installed by a service person familiar with the  
installation of electronic equipment.  
Do not power up the unit before it has been properly grounded to a  
protective earth. See Chapter 6 Install SpectraLink 8000 Telephony  
Gateway - Grounding instructions.  
Required Materials  
The customer must provide the following equipment.  
Power Outlet(s): Must accept Polycom provided AC adapter, one  
for each SpectraLink 8000 Telephony Gateway and one for the  
SpectraLink 8000 SVP Server (if required). For multiple  
SpectraLink 8000 Telephony Gateway installations, provide  
power strips with sufficient outlets and built-in power switches to  
enable the Telephony Gateways to be powered on and off at the  
same time.  
C ross-C onnec t Bloc k: Required to connect the PBX ports to the  
SpectraLink 8000 Telephony Gateway(s).  
25 Pa ir C a bles: RJ-21 male at SpectraLink 8000 Telephony  
Gateway end, required to connect each SpectraLink 8000  
Telephony Gateway to the cross-connect blocks.  
Ba c kboa rd spa c e: The SpectraLink 8000 Telephony Gateway  
and the SpectraLink 8000 SVP Server are designed to be wall  
mounted to 3/4” plywood securely screwed to the wall.  
Sc rews: Required to mount the SpectraLink 8000 Telephony  
Gateway and the SpectraLink 8000 SVP Server (if required) to the  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
wall. Four #8 x 3/4” panhead wood screws (or similar device) are  
required for each component.  
10Ba seT C a bles: RJ-45 connector at each SpectraLink 8000  
Telephony Gateway. Connection to Ethernet switch.  
C AT 5 C a ble: RJ-45 connector at the SpectraLink 8000 SVP  
Server. Connection to Ethernet switch.  
Modem C a ble: DB-9 female, null-modem cable. Required for  
initial setup of the SpectraLink 8000 Telephony Gateway and SVP  
Server.  
Outlet Strip: For installations with more than one SpectraLink  
8000 Telephony Gateway, use an outlet strip with a built in power  
switch to allow SpectraLink 8000 Telephony Gateways to be  
turned on and off together.  
Grounding materials per section below Grounding Instructions.  
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Site Prepa ra tion  
LAN Requirements  
Network infrastructure  
The SpectraLink 8000 Telephony Gateway connects to your local area  
network (LAN). To provide adequate bandwidth and limit collisions,  
an Ethernet switch is required. The traffic between the SpectraLink  
8000 Telephony Gateway and wireless LAN APs should be isolated as  
much as possible to avoid additional latency. The SpectraLink 8000  
Telephony Gateway and APs must be on the same logical IP subnet.  
Inter-subnet roaming is not permitted for wireless devices.  
Each SpectraLink 8000 Telephony Gateway to be installed requires a  
10 Mb/s switched Ethernet connection.  
The SpectraLink 8000 Telephony Gateway and wireless telephones  
rely on wireless LAN APs to transmit and receive packets from  
wireless telephone devices. The APs must be compatible with the  
IEEE 802.11 standard for wireless LANs, either frequency hopping or  
direct sequence spread spectrum radios. To configure a wireless LAN  
to support SpectraLink 8000 Telephony Gateways and wireless  
telephones refer to Best Practices for Deploying Enterprise-Grade Wi-Fi  
Telephony.  
IP addressing  
The SpectraLink 8000 Telephony Gateway, along with each of the  
handsets associated with it, requires an IP address. The system  
administrator must determine what IP addresses are to be used by the  
SpectraLink 8000 Telephony Gateway and APs. Handsets can be  
configured to use DHCP or Static IP addressing. Record IP address  
assignments on the Wireless Device Planning Worksheets—one for each  
SpectraLink 8000 Telephony Gateway. These worksheets may be  
started when the system is installed. The information recorded on  
them is used in the configuration and continuing administration of  
the system.  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
IP multicast addresses are used by the SpectraLink i640 and 8030  
Wireless Telephone. This requires that multicasting be enabled on  
the subnet used for the SpectraLink Wireless Telephones, SVP  
Server, and Telephony Gateways.  
Routers are typically configured with filters to prevent multicast  
traffic from flowing outside of specific domains. The wireless LAN  
can be placed on a separate VLAN or subnet to reduce the effects  
of broadcast and multicast traffic from devices in other network  
segments.  
Location of SpectraLink 8000  
Telephony Gateway and SVP Server  
The specifications covered here allow for great flexibility in physical  
placement of the components within stated guidelines.  
Each SpectraLink 8000 Telephony Gateway and SpectraLink 8000 SVP  
Server measures approximately 4 x 12.5 x 7 inches, and weighs about  
five pounds. The units are designed to be wall mounted—vertically or  
horizontally—over 3/4” plywood or mounted in a standard 19-inch  
rack mount cabinet with a Rack Mount Kit.  
Locate the SpectraLink 8000 Telephony Gateway and SpectraLink  
8000 SVP Server in a space with:  
Sufficient backboard mounting space and proximity to the LAN  
access device (switched Ethernet switch), telephone switch, and  
power source.  
Easy access to the front panel, which is used for cabling.  
For the SpectraLink 8000 Telephony Gateway, a maximum  
distance of 250 feet from the host telephone switch for a digital  
interface, and 325 feet (100 meters) from the Ethernet switch.  
For the SpectraLink 8000 SVP Server, a maximum distance of 325  
feet (100 meters) from the Ethernet switch.  
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4
Telephone Interfa c e  
C onfigura tion  
The customer or the customer's wire contractor is responsible for  
adhering to all local codes for wiring.  
Prepare Demarcation (Demarc) Blocks  
The SpectraLink 8000 Telephony Gateway is connected to the existing  
telephone system using RJ-21 connections. A SpectraLink 8000  
Telephony Gateway is designed to operate with a specific interface to  
the telephone system: two-wire digital, two-wire analog, or four-wire  
digital. A four-wire system may require two demarc blocks.  
Based on the number and type of interfaces in the system, determine  
the number of 25-pair cables required to connect telephone line ports  
to the demarcation blocks.  
If the wiring between the SpectraLink 8000 Telephony Gateway and  
the telephone system leaves the building, consult your telephone  
system manual for instructions on providing adequate lightning and  
other over-current protection.  
All SpectraLink 8000 Telephony Gateways (except the TGA116)  
are intended only for connection to the isolated side of an on-  
premises PBX or key system.  
The interfaces are intended to connect to digital PBX ports that  
provide signals of 5Vp-p (max) AC components. Some PBXs  
provide a 48 V DC offset.  
Modem administration  
The SpectraLink 8000 Telephony Gateway can also be accessed  
remotely using its internal modem and a dedicated telephone line. If  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
your site will use administration by modem, this connection should  
be included in the wiring installation.  
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Telephone Interfa c e C onfigura tion  
Install Telephone Demarc Blocks  
The demarcation blocks used to connect the telephone system to the  
Telephony Gateway should be installed on 3/4” telephone facility  
backboard. Although this manual uses 66-blocks as examples, any  
standard cross-connect blocks are acceptable.  
Assign and Program Telephone Ports  
The wire contractor should inform the system administrator which  
telephone line numbers have been designated for the wireless devices  
and the remote diagnostics modem line.  
The system administrator must assign extension numbers associated  
with the wireless devices and plan the functions (trunk access, toll  
restrictions, system features, ringing options, etc.) to be programmed.  
This programming will be done after the wireless devices are  
assigned to the SpectraLink 8000 Telephony Gateway, but will be  
faster if planned in advance by verifying the parameters and features  
on the current telephone system and wired phones.  
For more detail, consult the Polycom LinkPlus Digital Interface  
document for the type of telephone system in use at your location.  
Connect Telephone Lines to Demarc Blocks  
Telephone cables are punched down onto the cross-connect blocks as  
shown in the following demarc block diagrams.  
Photocopy the Wireless Device Planning Worksheets as needed. Use the  
forms to track the telephone line assignments connected to each  
SpectraLink 8000 Telephony Gateway. As the installer punches down  
each telephone connection, record the information on the form to  
identify the user and extension assigned. A copy of this form should  
be posted near the cross-connect block.  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
Two-wire analog or digital demarc block  
The demarc block for the two-wire analog or digital interface should  
be wired as follows.  
tip  
ring  
tip  
LINE1  
LINE 2  
LINE 3  
LINE 4  
LINE 5  
LINE 6  
LINE 7  
LINE 8  
LINE 9  
LINE 10  
LINE 11  
LINE 12  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
25 PAIR MALE  
CONNECTOR  
CABLE TO  
GATEWAY  
CONNECTOR A  
Telephone  
Ports  
LINE 13  
LINE 14  
ring  
tip  
ring  
tip  
LINE 15  
LINE 16  
ring  
UNUSED  
PAIRS  
DO NOT  
USE  
Two-Wire Connector  
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Telephone Interfa c e C onfigura tion  
Four-wire digital demarc block (Connector A)  
The four-wire digital interface requires two demarc blocks, one to  
Connector A and one to Connector B on the SpectraLink 8000  
Telephony Gateway. They should be wired as follows.  
tip  
Line 1 TX  
ring  
tip  
Line 2 TX  
Line 3 TX  
Line 4 TX  
Line 5 TX  
Line 6 TX  
Line7 TX  
Line 8 TX  
Line 9 TX  
Line 10 TX  
Line 11 TX  
Line 12 TX  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
25 PAIR MALE  
CONNECTOR  
CABLE TO  
GATEWAY  
CONNECTOR A  
Telephone  
Ports  
Note:  
TX denotes  
data transmitted  
from the telephone  
system to the  
Gateway  
Line 13 TX  
Line 14 TX  
ring  
tip  
ring  
tip  
Line 15 TX  
Line 16 TX  
ring  
UNUSED  
PAIRS  
DO NOT  
USE  
Four-Wire Connector A  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
Four-wire digital demarc block (Connector B)  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
ring  
tip  
Line 1 RX  
Line 2 RX  
Line 3 RX  
Line 4 RX  
Line 5 RX  
Line 6 RX  
Line 7 RX  
Line 8 RX  
Line 9 RX  
Line 10 RX  
Line 11 RX  
Line 12 RX  
Line 13 RX  
Line 14 RX  
25 PAIR MALE  
CONNECTOR  
CABLE TO  
GATEWAY  
CONNECTOR B  
Telephone  
Ports  
Note:  
RX denotes  
data received by  
the telephone  
system from  
Gateway  
ring  
tip  
ring  
tip  
ring  
tip  
Line 15 RX  
Line 16 RX  
ring  
Unused  
Pairs  
DO NOT  
USE  
Four-Wire Connector B  
28  
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5
Pre-Insta lla tion Verific a tion  
Verify Pre-Installation Requirements  
Check the site to be sure pre-installation work has been completed  
correctly. This includes:  
Location chosen for the SpectraLink 8000 Telephony Gateway is  
adequate and power is available.  
APs are interoperable with SVP and coverage is adequate.  
Telephone lines for the wireless devices are installed and properly  
terminated.  
When installing a TGA116, the grounding terminal in the rear  
panel of each unit must be electrically connected to earth ground.  
See Chapter 6 Install SpectraLink 8000 Telephony Gateway -  
Grounding instructions.  
Dedicated line is available for remote access to diagnostic modem.  
Telephone system administrator is on-site to program the existing  
telephone system.  
Check Components  
The following items should be at the installation site.  
Spec tra Link 8000 Telephony G a tewa y: Depending on the size  
of your system there may be four or more SpectraLink 8000  
Telephony Gateways which will be linked together to support  
additional users.  
AC Ada pter: Supplies power to the SpectraLink 8000 Telephony  
Gateway.  
Use only the provided Class II AC Adapter with output 24V DC, 1A.  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
Sc rews: Four, 3/4”, #8 panhead screws for each SpectraLink 8000  
Telephony Gateway to be wall mounted.  
Sta r Wa shers: When installing multiple SpectraLink 8000  
Telephony Gateways, two per SpectraLink 8000 Telephony  
Gateway, to provide static protection.  
ESD Bonding Stra ps: When installing multiple SpectraLink 8000  
Telephony Gateways, one per SpectraLink 8000 Telephony  
Gateway, to provide static protection.  
IPC C a ble: Each SpectraLink 8000 Telephony Gateway is shipped  
with one IPC cable to carry signals between SpectraLink 8000  
Telephony Gateways. It is used only when four or fewer  
SpectraLink 8000 Telephony Gateways are linked together and no  
SpectraLink 8000 SVP Server is installed.  
You MUST use the IPC cable provided by Polycom when  
connecting four or fewer SpectraLink 8000 Telephony Gateways  
without a SpectraLink 8000 SVP Server.  
Spec tra Link 8000 SVP Server: If required, see next section.  
Modem C a ble: DB-9 female, null-modem cable. Required for  
initial setup of the SpectraLink 8000 Telephony Gateway and SVP  
Server.  
Doc umenta tion: Provided on compact disk (CD): Polycom  
Installation Manuals, User Documentation.  
30  
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6
Insta ll Spec tra Link 8000  
Telephony G a tewa y  
Mount to Rack or Wall  
The SpectraLink 8000 Telephony Gateways can be wall mounted  
either horizontally or vertically. Gateways may also be rack mounted  
in a standard 19-inch rack. A Rack Mount Kit must be purchased  
separately for a rack mount installation.  
To Mount  
Gateways…  
Connector A is… Mount the Units… Clearance Between Gateways  
Horizontally  
To the right side of On top of one  
Leave a little more than 1/4” between  
adjacent units, allowing easy removal of  
units via the keyhole openings on the rear  
panel.  
the SpectraLink  
8000 Telephony  
Gateway, with  
labels in correct  
position.  
another  
Do not leave more than 1/2” spacing or the  
ESD bonding strap will not fit correctly.  
To set the desired unit spacing, leave (0.9”  
+ desired gap) between adjacent mounting  
holes.  
Vertically  
At the top of the  
SpectraLink 8000  
Telephony  
Side by side  
Adjacent units should be physically  
touching.  
Gateway  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
Mount the SpectraLink 8000 Telephony Gateway  
to rack  
The Rack Mount Kit is designed for mounting equipment in a  
standard 19-inch rack and should contain the following equipment:  
Mounting plates: Two for each Gateway to be mounted.  
Screws: Four rack mount screws for each Gateway to be mounted.  
Follow these steps to mount the Gateway to a rack:  
1. Remove the corner screws from the Gateway.  
2. Screw the U-shaped end (round screw holes) of the two mounting  
plates to the Gateway.  
3. Screw the other end of the two mounting plates (oblong screw  
holes) to the rack. Connector A should be to the right.  
Mount the SpectraLink 8000 Telephony Gateway  
to wall  
Follow these steps to mount one SpectraLink 8000 Telephony  
Gateway to a wall:  
1. Using a 1/8” drill bit, drill four pilot holes, on 1.84” by 12.1”  
centers (approximately equivalent to 1-13/16” by 12-1/8”).  
2. If installing only one SpectraLink 8000 Telephony Gateway, insert  
the #8 x 3/4” screws in the pilot holes and tighten, leaving a 1/8”  
to 1/4” gap from the wall. Position the SpectraLink 8000  
Telephony Gateway with Connector A to the right (horizontal) or  
bottom (vertical).  
3. Slide the SpectraLink 8000 Telephony Gateway over the screws  
until the unit drops into place in the keyhole opening.  
Grounding instructions  
The metal chassis of this unit may contain leakage currents (i.e.,  
"touch" current) which is cumulative when multiple units are  
connected together to form a system. To prevent the summation of  
leakage currents from being present on exposed metal surfaces, the  
following installation procedure must be followed.  
Safety  
Warning  
32  
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Insta ll Spec tra Link 8000 Telephony G a tewa y  
All system units must be grounded to a protective earth by means of  
the grounding stud located on the rear panel. Refer to the illustration  
below for recommended continuity connection.  
No more than 15 units may be grounded through one connection to  
the protective earth ground. Systems involving more than 15 units  
must be broken up into groups of 15 or fewer units with each group  
provided with an independent protective earthing conductor.  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
Installing Multiple SpectraLink 8000  
Telephony Gateways  
If installing more than one SpectraLink 8000 Telephony Gateway, the  
ESD bonding strap(s) must be installed between adjacent Gateways.  
Mount Gateway  
1. See directions for installing a single Gateway in previous section.  
Measure carefully to allow no more than 1/2” between Gateways.  
Drill holes and place screws.  
2. Position each SpectraLink 8000 Telephony Gateway with  
Connector A to the right (horizontal) or bottom (vertical). Slide the  
SpectraLink 8000 Telephony Gateway over the screws until the  
unit drops into place in the keyhole opening.  
3. Tighten screws fully.  
4. Ground the unit per Grounding instructions above.  
Install bonding straps  
1. Remove the screws from the bottom (vertical mount) or left  
(horizontal mount) of adjacent units.  
2. Place the ESD strap over the pilot holes that span two units and  
hold it against the plywood backboard or rack.  
3. Place the star washer on top of the ESD strap.  
4. Insert the #8 x 3/4” screw and tighten to leave a 1/8” to 1/4” gap  
from the wall.  
5. Repeat for all ESD straps.  
When installing a TGA116, the grounding terminal in the rear panel  
of each unit must be electrically connected to earth ground. See  
Grounding instructions above.  
34  
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Insta ll Spec tra Link 8000 Telephony G a tewa y  
Install IPC cables  
To connect IPC cables on four or fewer SpectraLink 8000 Telephony  
Gateways (without a SpectraLink 8000 SVP Server):  
1. Mount the SpectraLink 8000 Telephony Gateways.  
2. Connect the IPC cable from the IPC OUT Port of the first unit to the  
IPC IN Port of the adjacent unit.  
3. Repeat step 2 until all units are connected.  
The following illustration shows a horizontally mounted system, with  
SpectraLink 8000 Telephony Gateway number one at the bottom.  
1
1
1
1
2
3
4
5
5
5
5
PWR  
!
STATUS  
L
N
K
O
K
A
C
T
E
R
R
O
R
C
O
L
CONN  
CONN  
CONN  
CONN  
B
B
B
B
OUT  
I
NETWORK  
CONN  
CONN  
CONN  
CONN  
A
A
A
A
Maximum  
spacing  
between units  
1/2 inch  
R-23
2
3
4
PWR  
!
STATUS  
L
N
K
O
K
A
C
T
E
R
R
O
R
C
O
L
OUT  
IC  
NETWORK  
R-2
2
3
4
PWR  
!
STATUS  
L
N
K
O
K
A
C
T
E
R
R
O
R
C
O
L
OUT  
I
NETWORK  
R-2
2
3
4
PWR  
!
STATUS  
L
N
K
O
K
A
C
T
E
R
R
O
R
C
O
L
OUT  
IN  
IPC  
NETWORK  
RS-232  
Four-Unit SpectraLink 8000 Telephony Gateway  
(Rack mount or horizontal wall mount formation, unit one is at the bottom)  
No IPC cable is connected to the IN port of the first unit or to the  
OUT port of the last unit.  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
When installing a system with four or fewer SpectraLink 8000  
Telephony Gateways and a SpectraLink 8000 SVP Server, no IPC  
cables are required. For this configuration, follow the directions for  
connecting five or more SpectraLink 8000 Telephony Gateways.  
Connect five or more SpectraLink 8000 Telephony  
Gateways  
To mount five or more SpectraLink 8000 Telephony Gateways:  
1. Mount the SpectraLink 8000 Telephony Gateways on the  
backboard or rack.  
2. No IPC cable connection is required for five or more SpectraLink  
8000 Telephony Gateways. Simply connect each SpectraLink 8000  
Telephony Gateway to the local area network via an Ethernet  
Switch per Connect SpectraLink 8000 Telephony Gateway to LAN  
below.  
3. This system configuration requires a SpectraLink 8000 SVP Server.  
See the document SpectraLink 8000 SVP Server Administration Guide  
for SRP.  
Connect SpectraLink 8000 Telephony Gateway to Demarc  
Blocks  
Connect the male RJ-21 connector from the appropriate demarcation  
block to the designated RJ-21 connector (A or B) on each SpectraLink  
8000 Telephony Gateway. Secure the cables using the keeper.  
Connect SpectraLink 8000 Telephony Gateway to LAN  
Each Gateway requires a separate Ethernet connection on an Ethernet  
switch. Using an RJ-45 cable, connect the NETWORK port on each  
SpectraLink 8000 Telephony Gateway to the connecting port on the  
same Ethernet switch.  
Connect power  
1. Once the units have been properly grounded, connect the power  
plug from the AC adapter to the jack labeled PWR on the  
SpectraLink 8000 Telephony Gateway.  
36  
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Insta ll Spec tra Link 8000 Telephony G a tewa y  
Use only the provided Class II AC Adapter with output 24V DC, 1A.  
For proper operation, all SpectraLink 8000 Telephony Gateways  
must be powered on and off at the same time.  
For installations with more than one SpectraLink 8000 Telephony  
Gateway, use an outlet strip with a built in power switch to allow  
SpectraLink 8000 Telephony Gateways to be turned on and off  
together.  
2. Plug the AC adapter into an 110V AC outlet or switch on the  
outlet strip to apply power to the SpectraLink 8000 Telephony  
Gateway.  
3. Verify that leakage current ("touch" current) is below 250 μA rms  
on exposed metal surfaces.  
4. If leakage is excessive, power off the system and re-verify ground  
path continuity.  
5. The system will cycle through diagnostic testing and the LEDs  
will blink for about one minute. When the system is ready for use:  
The E (error) LED should be off on each SpectraLink 8000  
Telephony Gateway  
Status 1 should be blinking on each SpectraLink 8000  
Telephony Gateway  
Status 5 should be lit on one and only one SpectraLink 8000  
Telephony Gateway. If Status 5 is lit on more than one  
SpectraLink 8000 Telephony Gateway, the SpectraLink 8000  
Telephony Gateways are not correctly connected to one  
another.  
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7
Spec tra Link 8000 Telephony  
G a tewa y Administra tion  
Overview  
The SpectraLink 8000 Telephony Gateway(s) and wireless telephones  
are administered and maintained through a series of menu options for  
each SpectraLink 8000 Telephony Gateway in the system. The  
SpectraLink 8000 SVP Server has a separate set of menus that are  
covered in a separate document: SpectraLink 8000 SVP Server  
Administration Guide for SRP.  
System menus are usually viewed via an administrative computer  
that is connected to a SpectraLink 8000 Telephony Gateway via the  
serial port or through a Telnet session on the LAN. Alternately, an  
external modem may be used for viewing system menus. The series of  
screens containing menus and options for configuring and  
maintaining the SpectraLink 8000 components is called the  
Administration Console. Maintenance functions include:  
Configuring the SpectraLink 8000 Telephony Gateway’s network  
parameters and its interface to the host telephone system.  
Configuring each SpectraLink 8000 Telephony Gateway’s  
handsets, including adding and deleting handsets.  
Programming the handset’s menu and features associated with  
PBX functions.  
Reviewing system status to check usage and diagnose system  
problems.  
Wireless telephones have a separate administration document that is  
used in conjunction with this one for complete system configuration  
and administration. See SpectraLink e340/h340/i640 Wireless Telephone:  
Administration Guide or SpectraLink 8020/8030 Wireless Telephone  
Administration Guide.  
APs move information between the wireless local area network (LAN)  
and the wired LAN. They are NOT configured from the  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
Administration Console. They are administered independently as  
covered in the Configuration Guide for the specific type of AP in use.  
40  
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Spec tra Link 8000 Telephony G a tewa y Administra tion Overview  
SpectraLink 8000 Telephony Gateway  
Configuration Sequence  
This section covers the steps that must be taken to configure the  
SpectraLink 8000 Telephony Gateway for operation. The usual course  
of setup procedures will follow these general steps in the following  
order:  
1. Configure the APs per the Configuration Guide for the type of APs  
in use at the site. Ensure the data rates are correctly set for your  
system design.  
2. Download and install updates to the SpectraLink 8000 Telephony  
Gateway software per Chapter 18 Software Maintenance. Note that  
you may also download code for the SpectraLink Wireless  
Telephone software and the SVP Server software (if used) at this  
time. For the SpectraLink 8000 SVP Server code refer to the  
SpectraLink 8000 SVP Server Administration Guide for SRP  
document, section on Software Maintenance. For SpectraLink  
Wireless Telephone updates, refer to the SpectraLink e340/h340/i640  
Wireless Telephone Administration Guide or SpectraLink 8020/8030  
Wireless Telephone Administration Guide.  
3. Connect to the SpectraLink 8000 Telephony Gateway(s) per the  
instructions located in Chapter 8, Connecting to the SpectraLink 8000  
Telephony Gateway, and select a SpectraLink 8000 Telephony  
Gateway to administer. Initial configuring of the SpectraLink 8000  
Telephony Gateway(s) is done via a serial connection if a DHCP  
server is not available.  
4. Set the network configuration options per Chapter 10, Network  
Configuration.  
5. Configure additional SpectraLink 8000 Telephony Gateways:  
Connect to each additional SpectraLink 8000 Telephony Gateway  
in your system and use the Network Configuration and Change  
Password (if desired) screens to configure them. Reset each  
Gateway as the last configuration step.  
6. Reset all SpectraLink 8000 Telephony Gateways: After you have  
configured and reset the last SpectraLink 8000 Telephony  
Gateway, do not unplug the serial cable. Log in again and  
navigate to the Gateway Configuration screen. Use the arrow keys  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
to highlight Reset All Systems and press Enter. Respond with a Y  
to the reset prompt.  
7. For each Gateway, assign handsets to telephone lines controlled  
by each SpectraLink 8000 Telephony Gateway per Chapter 13,  
Telephone Line Configuration.  
8. For each Gateway (using Send All as indicated): Establish feature  
programming per Chapter 14 Features Programming Menu and the  
LinkPlus Interface Guide for your telephone system.  
9. At this point, the SpectraLink 8000 Telephony Gateway is  
configured. The remaining steps are done on the handsets. These  
steps are detailed in the handset administration document:  
SpectraLink e340/h340/i640 Wireless Telephone Administration Guide  
or SpectraLink 8020/8030 Wireless Telephone Administration Guide.  
10. Configure, test and verify each handset.  
11. Perform AP coverage test per Certifying the Wireless Telephones.  
12. Call Customer Support at Polycom for Site Certification clearance.  
Send All  
Depending on your system configuration, each SpectraLink 8000  
Telephony Gateway may have identical settings. Relevant selections,  
such as DNS and WINS options, have an S=Send All option allowing  
you to send that configuration parameter to every SpectraLink 8000  
Telephony Gateway on the LAN. Send All can only be used after the  
IP address is established on EACH SpectraLink 8000 Telephony  
Gateway via the serial connection. If you anticipate identical settings  
across the LAN, set just the IP address and custom hostname (if  
desired) for each SpectraLink 8000 Telephony Gateway using the  
initial serial connection. Then connect via the LAN and use Send All  
to set identical configuration options for all SpectraLink 8000  
Telephony Gateways.  
If Send All is to be utilized in your system, all passwords must be  
identical. DO NOT CHANGE THE PASSWORD AT THE INITIAL  
CONFIGURATION IF THE SEND ALL OPTION IS DESIRED. Use  
the default password and change it globally if desired after a LAN  
connection is established for all SpectraLink 8000 Telephony  
Gateways.  
If independent administration of each SpectraLink 8000 Telephony  
Gateway is desired, the passwords may be set at initial configuration.  
42  
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Spec tra Link 8000 Telephony G a tewa y Administra tion Overview  
Navigating through the Administration  
Console Screens  
Use the following keys to move around the Administration Console  
screens.  
To Perform this Function:  
Press:  
Select function from menu  
Use arrow keys to highlight selection, press Enter  
Display menu associated with  
highlighted field  
Enter: the Enter key will either display the options associated with an  
item or allow you to type an entry into the field.  
Exit Screen  
Esc: the Esc key will take you to the previous screen.  
Corresponding arrow key  
Move one line up  
Move one line down  
Move one field to the left  
Move one field to the right  
Scroll  
If a screen has more lines of information than can be displayed at  
once, the scroll feature uses the arrow keys and wraps. Pressing the  
down arrow key at the last line will move the cursor to the top line.  
Pressing the up arrow key at the top line will move the cursor to the  
last line.  
The top line of each administration screen displays the hostname and  
IP address of the current SpectraLink 8000 Telephony Gateway  
connection.  
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8
C onnec ting to the  
Spec tra Link 8000 Telephony  
G a tewa y  
For the initial configuration of each SpectraLink 8000 Telephony  
Gateway, you should have the Wireless Device Planning Worksheet(s)  
that was filled out during the installation of the system. There should  
be one for each SpectraLink 8000 Telephony Gateway. The following  
items included in the Worksheets must be known before proceeding  
with the setup:  
SpectraLink 8000 Telephony Gateway hostname (usually the  
default name is replaced with a locally-designated identifier)  
PBX (Private Branch Exchange) type  
Active calls per AP (see the Configuration Note for the system’s  
APs for this data)  
IP address (if static IP addresses are established by the LAN  
administrator)  
If you have a DHCP Server, it will assign an IP address to the  
SpectraLink 8000 Telephony Gateway. In this case, you can use  
Telnet to configure and administer the Gateway and do not need an  
initial serial connection to assign the IP address.  
Connect via the Serial Port  
The serial connection is used in lieu of DHCP in systems that choose  
not to assign SpectraLink 8000 Telephony Gateway IP addresses via a  
DHCP Server, in which case a static IP address is required.  
1. Using a DB-9 female, null-modem cable, connect any SpectraLink  
8000 Telephony Gateway to the serial port of a terminal or PC.  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
2. Run a terminal emulation program (such as HyperTerminal™) or  
use a VT-100 terminal with the following configuration:  
Bits per second: 9600  
Data bits: 8  
Parity: None  
Stop bits: 1  
Flow control: None  
3. Press Enter to display the SpectraLink 8000 Telephony Gateway  
login screen.  
4. Enter the default login: admin and default password: admin.  
These are case sensitive.  
Select a SpectraLink 8000 Telephony  
Gateway  
to Administer  
After connecting to the SpectraLink 8000 Telephony Gateway, the first  
Administrative Console screen is the Gateway Connection Selection  
screen. It allows you to select the SpectraLink 8000 Telephony  
Gateway to be administered. Once they are configured, this screen  
lists all SpectraLink 8000 Telephony Gateways by hostname and IP  
address. The hostname may either be the default name or a custom  
name established from the Network Configuration screen. The  
following example shows just one SpectraLink 8000 Telephony  
Gateway in a system:  
46  
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C onnec ting to the Spec tra Link 8000 Telephony G a tewa y  
If using a serial connection, only the SpectraLink 8000 Telephony  
Gateway that is connected via the serial cable is shown.  
1. From the NetLink 8000 System menu, navigate to the Network  
Configuration screen and set the IP address.  
Note that the Allow Telnet Connections option must remain at the  
default Yes in order to access this SpectraLink 8000 Telephony  
Gateway via the LAN.  
2. You may optionally change the default host name, if desired. This  
is the name of the SpectraLink 8000 Telephony Gateway to which  
you are connected, for identification purposes only. This is the  
identifier that comes up on the initial connection screen as shown  
above. You cannot enter spaces in this field.  
3. After entering the static IP address, navigate to the Gateway  
Configuration screen and reset the Gateway.  
Once you have established the IP address via the Network  
Configuration menu and reset the Gateway, you may use Telnet to  
continue the configuration of the Gateway.  
4. If you have multiple SpectraLink 8000 Telephony Gateways to  
configure with static IP addresses, ensure each one is connected to  
the Ethernet Switch as shown in the Installation sections of this  
document. Use the serial connection to set the IP address for each  
one, resetting each before moving on to the next. After you have  
configured and reset the last SpectraLink 8000 Telephony  
Gateway, do not unplug the serial cable. Synchronize the  
Gateways by logging in again and navigating to the Gateway  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
Configuration screen. Use the arrow keys to highlight Reset All  
Systems and press Enter. Respond with a Y to the reset prompt.  
Note that after IP addresses are established and the SpectraLink  
8000 Telephony Gateways are functioning on the LAN, the  
S=Send All command can be used to send configuration  
information to every SpectraLink 8000 Telephony Gateway in  
your LAN.  
5. Unplug the serial cable.  
48  
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C onnec ting to the Spec tra Link 8000 Telephony G a tewa y  
Connecting via Telnet  
In addition to the serial connection described in the previous section,  
connection to the SpectraLink 8000 Telephony Gateway may be done  
via the network using Telnet. Once the IP addresses are configured,  
every SpectraLink 8000 Telephony Gateway is accessible through a  
connection to any SpectraLink 8000 Telephony Gateway.  
If you do not have a DHCP Server, Telnet can only be used after  
the SpectraLink 8000 Telephony Gateway’s IP address is  
configured. See the previous section.  
The Telnet method of connection is used for routine maintenance of  
the system for both local and remote administration, depending on  
your network.  
To connect via Telnet, run a Telnet session to the IP address of any  
SpectraLink 8000 Telephony Gateway. Once you connect to any  
SpectraLink 8000 Telephony Gateway and log in, the Gateway  
Connection Selection screen displays.  
Select the SpectraLink 8000 Telephony Gateway you wish to  
administer and press Enter.  
The top line of each administration screen displays the hostname and  
IP address of the SpectraLink 8000 Telephony Gateway on which you  
are currently operating.  
Connecting via External Modem  
The external modem method of connection is most frequently used  
for routine maintenance of the system when administration of the  
system is remotely done, and the network itself is not remotely  
accessible.  
You will need a standard analog phone line for the modem.  
(A digital line from a digital PBX will not work.) Consult with your  
telephone system vendor or the Telephone Company for more  
information about dialing into a modem.  
If needed, the external modem generally should maintain its default  
settings, except Hardware Flow Control must be disabled.  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
The following settings use the US Robotics® Sportster® modem. Other  
modem models may be used, but the particular model’s settings will  
have to be adapted to conform to those listed in the following table.  
Configure modem internal settings  
(US Robotics Sportster)  
1. Connect the modem to a PC using a standard modem cable. Plug  
the 9-pin connector into the RS-232 port on the PC, and the 25-pin  
connector into the modem’s port.  
2. Using a standard communications package such as ProComm  
Plus or HyperTerminal™, bring up the modem and type the  
following commands. Press Enter after typing each command.  
Command  
Description  
AT&F1  
Loads factory default settings  
AT&H0  
AT&R1  
AT&W0  
Sets Transmit Data Flow control to disabled  
Sets modem to ignore Request to Send (RTS)  
Saves the configuration  
3. Power off the modem, and then turn it back on.  
4. Type: ATI4 and press Enter. The settings should match those  
shown in the following figure, which was taken from ProComm  
Plus.  
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C onnec ting to the Spec tra Link 8000 Telephony G a tewa y  
Connect the modem  
Unplug the modem from the PC’s serial port and plug it into the  
SpectraLink 8000 Telephony Gateway.  
Connecting via Internal Modem  
An internal 2400-baud modem is built into the SpectraLink 8000  
Telephony Gateway. Line one can be configured to connect via this  
modem. The modem is only used by Polycom Customer Service to  
assist in troubleshooting problems by remotely accessing the  
Gateway. If this is required, Customer Service personnel will give  
instructions on how to configure the modem.  
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9
Ma in Menu  
The NetLink 8000 System menu provides a list of options for the  
maintenance of the SpectraLink 8000 Telephony Gateway and the  
handsets it supports.  
Menu Option  
Function  
System Status  
Provides status of SpectraLink 8000 Telephony Gateway and its  
communications links. Used to view the system operation and troubleshoot  
problem areas.  
Telephone Line  
Configuration  
Used to add, delete, and maintain handsets  
Gateway Configuration  
Used to enter and maintain configuration information for the operation of  
the SpectraLink 8000 Telephony Gateway.  
Network Configuration  
Used to enter and maintain configuration information for the SpectraLink  
8000 Telephony Gateway as a component on the LAN.  
Features Programming  
Menu  
Features Programming associates telephone system features with FCN  
keys and/or softkeys on the handset.  
Change Password  
Used to change the administration password.  
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10  
Network C onfigura tion  
IP address and additional LAN settings are set and changed in the  
Network Configuration screen, available from the NetLink Wireless  
Telephone System menu.  
Scroll to remaining options:  
The options listed below with the arrow bullet ¾ are minimal settings  
required for SpectraLink 8000 Telephony Gateway functioning.  
Additional settings may be required by your system. Do not change  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
settings until you have studied this section and are familiar with the  
consequences any change will produce.  
When the settings marked with an arrow bullet ¾ are changed, the  
SpectraLink 8000 Telephony Gateway automatically goes into  
Maintenance Lock and prevents any new calls from starting.  
Resetting terminates any active calls and clears the Maintenance  
Lock.  
Ethernet Address: The MAC address of the SpectraLink 8000  
Telephony Gateway, set at the factory and not user configurable.  
¾ IP Address: Established in the initial serial connection and may be  
changed as needed. This is the IP address of the SpectraLink 8000  
Telephony Gateway as defined by your network administrator. Enter  
the complete address including digits and periods. DHCP may be  
entered and if so, the S=Send All option allows you to configure all  
SpectraLink 8000 Telephony Gateways with DHCP.  
¾ Hostname: The hostname identifies this particular SpectraLink 8000  
Telephony Gateway and is for identification purposes only. The  
default name may be changed to something locally suitable. You  
cannot enter spaces in this field.  
Subnet Mask: The network administrator must define the subnet  
mask.  
Default Gateway: IP address of a router on the local subnet.  
Allow Telnet Connections: Enter Yes to allow connection to the  
SpectraLink 8000 Telephony Gateway via Telnet; enter No if you do  
not want to allow Telnet connection.  
Allow FTP Connections: Enter Yes to allow the SpectraLink 8000  
Telephony Gateway to communicate via FTP; enter No if you do not  
want to allow this. FTP is used for software updates as well as to  
backup and restore software configuration. See the Software  
Maintenance section for more information about FTP.  
The Allow Telnet and Allow FTP Connections options are security  
points. If both of these are disabled, the only method for accessing  
the SpectraLink 8000 Telephony Gateway will be via serial  
connection.  
DNS server and DNS domain: These settings are used to configure  
Domain Name services. Consult your system administrator for the  
correct settings. These can also be set to DHCP. This will cause the  
DHCP client in the gateway to attempt to automatically get the  
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Network C onfigura tion  
correct setting from the DHCP server. The DHCP setting is only valid  
when the IP address is also acquired using DHCP.  
WINS servers: These setting are used for Windows Internet Name  
Services. Consult your system administrator for the correct settings.  
These can also be set to DHCP. This will cause the DHCP client in the  
gateway to attempt to automatically get the correct setting from the  
DHCP server. The DHCP setting is only valid when the IP address is  
also acquired DHCP.  
When the name services are set up correctly, the SpectraLink 8000  
Telephony Gateway can translate hostnames to IP addresses.  
Using Telnet, it is also possible to access the SpectraLink 8000  
Telephony Gateways using their hostname instead of the IP  
address.  
Logging and Log server: Logging can be set to Syslog or NONE. The log  
server is the IP address or hostname of the Syslog server on the  
network. The gateway will output syslog format diagnostic messages.  
This is usually not needed.  
SNTP: The SNTP (Simple Network Time Protocol) server provides a  
time stamp for syslog messages. See the Configuration and  
Administration document for the SpectraLink Wireless Telephone for  
detailed information about syslog messages. If syslog is being used,  
then SNTP server should be set to the hostname or IP address of an  
SNTP server.  
GMT Offset: Difference in hours from Greenwich Mean Time, used for  
time stamping by SNTP. There is no automatic adjustment for  
Daylight Savings Time. Enter –0 to –12 for zones that are earlier than  
GMT and +0 to +12 for zones that are later than GMT. Example:  
Mountain Standard Time is –7, or –6 during DST.  
SNMP: Simple Network Management Protocol: Enter the IP address of  
the SNMP server to allow alarms and other simple events to be sent  
from the SpectraLink 8000 Gateway to the SNMP server. More  
specific configuration information is not sent.  
IGMP: Internet Group Management Protocol: Yes enables, No disables.  
This is used for managing multicast traffic. It should typically be set  
to Yes.  
Maintenance Lock: The system automatically sets this option to Yes  
after certain maintenance activities that require reset. These are  
indicated in this list with an arrow bullet. Maintenance Lock prevents  
any new calls from starting. Note that the administrator cannot  
change this option. It is automatically set by the system. Reset the  
system at exit to clear Maintenance Lock.  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
Press Esc to return to the SpectraLink 8000 System menu.  
Note that resetting the SpectraLink 8000 Telephony Gateway(s) will  
terminate any calls in progress on the SpectraLink 8000 Telephony  
Gateway(s) being reset.  
All SpectraLink 8000 Telephony Gateways should be reset at the  
end of any maintenance procedure that requires any one  
SpectraLink 8000 Telephony Gateway to be reset either via  
Maintenance Lock or manually via Reset System. Resetting them all  
keeps the SpectraLink 8000 Telephony Gateways synchronized,  
which is important for proper system function.  
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11  
Set or C ha nge Pa ssword  
Passwords may be set uniquely for each SpectraLink 8000 Telephony  
Gateway. If this is done, each must be administered independently  
and the Send All command will not work.  
If Send All is to be utilized in your system, all passwords must be  
identical. Once all SpectraLink 8000 Telephony Gateways are on the  
LAN, a global password may be set.  
If independent administration of each SpectraLink 8000 Telephony  
Gateway is desired, the passwords must be set in each SpectraLink  
8000 Telephony Gateway.  
A password must meet the following requirements:  
It must be more than four characters, but cannot exceed 16  
characters,  
The first character must be a letter,  
Numbers or letters are allowed,  
No dashes, spaces, or punctuation marks, etc. are allowed.  
Select the Change Password option from the NetLink Wireless  
Telephone System menu.  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
If you forget a password, call Polycom Customer Service for  
assistance.  
In order for Send All to function across all SpectraLink 8000  
Telephony Gateways, all passwords must be identical. If one or  
more SpectraLink 8000 Telephony Gateways are configured with  
different passwords, the Send All command will not configure them  
and they must be administered independently.  
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Spec tra Link 8000 Telephony  
G a tewa y C onfigura tion  
Select Gateway Configuration from the NetLink Wireless Telephone  
System menu.  
Scroll to remaining option:  
The options listed below with the arrow bullet ¾ are minimal settings  
required for SpectraLink 8000 Telephony Gateway functioning. Do  
not change settings until you have studied this section and are  
familiar with the consequences any change will produce.  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
Where available, S=Send All may be used to send identical  
configuration settings to every other SpectraLink 8000 Telephony  
Gateway in the system.  
¾ Telephone Switch Type: Press Enter to change this field. From the  
sub-menu of PBX types, select the telephone switch type you are  
using.  
¾ Use SVP100 for QOS: This must be set to No when using four or  
fewer gateways with the IPC cables and no SpectraLink 8000 SVP  
Server It must be set to Yes when using a SpectraLink 8000 SVP  
Server.  
Gateway ID Number: For a Norstar PBX, this should be set to a unique  
number for each Gateway. Every other system should retain the  
default.  
Flash Delay Time: (analog interface only) The time the system should  
wait after the “on-hook” flash signal ends before allowing other keys  
to be transmitted to the host telephone system. The allowed range is  
from .01 to 2 seconds. The value depends on the requirements of the  
host telephone system.  
Flash Disconnect Time: (analog interface only) The length of time the  
system should be “on-hook” when the user presses the Start key  
during a call, or uses a macro that includes a Flash code. The allowed  
range is from .01 to 2 seconds. The value depends on the requirements  
of the host telephone system.  
¾ Calls Per Access Point: Maximum number of active handset calls  
per AP. Refer to the Configuration Notes for your APs for this  
information or consult your wireless LAN system administrator. This  
number should be the same on all SpectraLink 8000 Telephony  
Gateways in the system.  
¾ Companding Type: Signal compression type. Mu-law is standard  
format in most host telephone systems in North America. A-law is  
typically used in Mexico. If the companding type of the SpectraLink  
8000 Telephony Gateway does not match that of the host telephone  
system the handsets will have distorted dial tone and unintelligible  
voice quality.  
OAI hostname: Valid entries:  
Local: If the OAI Gateway is on the same subnet.  
IP Address: If the OAI Gateway is on another subnet.  
NONE: If no OAI Gateway is on the system.  
TFTP Download Master: This entry indicates the source of software  
updates for the handsets associated with this SpectraLink 8000  
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Spec tra Link 8000 Telephony G a tewa y C onfigura tion  
Telephony Gateway. Software updates received from Polycom must  
be placed in this location. See section 18, Software Maintenance, for  
more information. When the handset is turned on, it checks this  
source for confirmation that it is running the correct software version.  
If there is any discrepancy, the handset will download the software  
that resides in this source location.  
Valid source location entries are:  
Gateway: (SpectraLink 8000 Telephony Gateway default)  
Indicates that the handsets will get software from this Gateway.  
IP Address: The IP address of a network TFTP server that will be  
used to transfer software updates to the handsets.  
Hostname: The hostname of the network TFTP server that will be  
used to transfer software updates to the handsets. DNS or WINS  
must be configured correctly to use a hostname.  
NONE: Disables the TFTP download of handsets.  
DSCP tag not in call/in call: DSCP (Differentiated Services Code Point)  
is a QoS mechanism for setting relative priorities. Packets are tagged  
with a DSCP field in the IP header for type of service. The value may  
be set as a number from 0-255 and may be different for in call/not in  
call modes. The default values are as shown in the above screen – not  
in call = 16, in call = 48.  
Inactivity Timeout (min): Set the number of minutes the administrative  
module can be left unattended before the system closes it. This  
number can be from 1 to 100. If it is set to zero (0), the administrative  
module will not close due to inactivity.  
System Locked: This option is used to take the system down for  
maintenance. The default entry is No. Set it at Yes to prevent any new  
calls from starting. Return to No to restore normal operation.  
Maintenance Lock: The system automatically sets this option to Yes  
after certain maintenance activities that require reset, and certain  
alarms that cause the system to be inoperable. Such maintenance  
activities are indicated in this list with an arrow bullet. Maintenance  
Lock prevents any new calls from starting. Note that the  
administrator cannot change this option. It is automatically set by the  
system. Reset the system at exit to clear Maintenance Lock.  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
The SpectraLink 8000 Telephony Gateway monitors the condition  
of any SpectraLink 8000 SVP Server(s) on the system. In a single  
SpectraLink 8000 SVP Server system, when the SVP Server goes  
into Maintenance Lock, the Telephony Gateway will also lock and  
set an alarm. No new calls will be allowed but calls in progress will  
not be affected.  
In multiple SVP Server systems, when one SVP Server goes into  
Maintenance Lock, it sends a message to the Telephony  
Gateway(s) which will stop using the locked SVP Server. It may  
take up to 30 seconds for the message to reach the Telephony  
Gateway. If all SVP Servers lock, then the Telephony Gateway will  
also lock and set an alarm. No new calls will be allowed but calls in  
progress will not be affected.  
Checkout all phones: If the TFTP server is on a PC, this command is  
used to upgrade each handset without having to reset the Gateway.  
This command forces all the handsets on the system to check in with  
the Gateway. They will check their current software version vs. the  
version stored on the TFTP server and download if needed. Any  
handsets in a call will perform their checkout after the call is  
complete.  
Reset System: If this option is selected, you will be prompted to reset  
this SpectraLink 8000 Telephony Gateway.  
Reset All Systems: If this option is selected, you will be prompted to  
reset all SpectraLink 8000 Telephony Gateways.  
Press Esc to return to the NetLink Wireless Telephone System menu.  
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Spec tra Link 8000 Telephony G a tewa y C onfigura tion  
Reset the SpectraLink 8000 Telephony  
Gateway  
Note that resetting the SpectraLink 8000 Telephony Gateway(s) will  
terminate any calls in progress on the SpectraLink 8000 Telephony  
Gateway(s) being reset.  
All SpectraLink 8000 Telephony Gateways should be reset at the  
end of any maintenance procedure that requires any one  
SpectraLink 8000 Telephony Gateway to be reset either via  
Maintenance Lock or manually via Reset System. Resetting them all  
keeps the SpectraLink 8000 Telephony Gateways synchronized,  
which is important for proper system functioning.  
The SpectraLink 8000 Telephony Gateways are ready to operate. The  
next step is to configure the lines used by the handsets. See the next  
section: Telephone Line Configuration.  
Note that after the handsets are added and the system is running,  
additional configuration options may be chosen to adjust the system  
for your usage situation.  
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13  
Telephone Line C onfigura tion  
Telephone line configuration is performed after the initial SpectraLink  
8000 Telephony Gateway installation is complete and the Gateway is  
configured. The configuration procedure associates a handset with its  
telephone port in the SpectraLink 8000 Telephony Gateway.  
For the line configuration of handsets, please have the handsets to be  
configured and the Wireless Device Planning Worksheet(s). There should  
be one worksheet per SpectraLink 8000 Telephony Gateway that lists  
the port assignment, extension, and user name for each handset. The  
steps to add a handset will need to be done for each handset on each  
SpectraLink 8000 Telephony Gateway.  
Note that an 8-port Gateway will only show eight line interfaces on  
the configuration screen.  
Adding or Changing a Handset  
When adding or changing a handset, a MAC address must be entered.  
Handset registration may be accomplished over the air by simply  
selecting the appropriate line MAC address field with the arrow keys,  
typing R for On Air Register and powering on the handset. The MAC  
address is automatically captured. Optionally, the party’s name and  
extension number may be recorded. Use the arrow keys to navigate to  
the name and extension fields and manually enter the associated data.  
The system will not allow you to register the same handset to two  
different lines. Use Esc to cancel out of any unwanted transaction.  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
1. Navigate to the NetLink Wireless Telephone System menu for the  
SpectraLink 8000 Telephony Gateway that serves the port to be  
configured. Select Telephone Line Configuration.  
2. Enter the following information for each assigned line. Use the  
arrow keys to navigate through the fields.  
MAC Address: The MAC address is printed on the sticker  
underneath the battery on the handset. It can also be displayed on  
the handset by turning off the handset, and then pressing and  
holding the Power On button. The MAC address appears on the  
first line of the display (12 characters).  
The MAC address can be manually entered by typing the entire  
address including digits and colons.  
The MAC address can be automatically entered by typing R and  
following the prompts to turn on the handset.  
Name: Enter the user name assigned to the telephone. This is for  
record keeping only; it does not communicate the name to the  
PBX or the handset.  
Extension: Enter the extension assigned to this telephone. This is  
for record keeping only; it does not communicate the extension to  
the PBX or the handset.  
3. Write the MAC address on the Wireless Planning Device  
Worksheet.  
4. Repeat steps 2, 3, and 4 for each handset to be added or changed.  
5. Press Esc to return to the NetLink Wireless Telephone System  
menu.  
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Telephone Line C onfigura tion  
A handset may be associated with one and only one telephone line.  
The same MAC address may not be assigned to two or more  
telephone lines.  
Deleting a Handset  
To delete a handset from the SpectraLink 8000 Telephony Gateway  
configuration:  
1. Navigate to the NetLink Wireless Telephone System menu of the  
SpectraLink 8000 Telephony Gateway that serves the port for the  
line being used by the handset. Select Telephone Line  
Configuration.  
2. Use the arrow keys to highlight the line to be deleted.  
3. Press D to delete the handset information.  
4. Press Y to accept changes.  
5. Press Esc to return to the NetLink Wireless Telephone System  
menu.  
If the SpectraLink 8000 Telephony Gateway has been programmed  
in the Feature Programming menu for the ADMIN function, a  
handset may be added or deleted via another handset. See the  
later section on Feature Programming for information about  
programming and using this feature.  
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14  
Fea tures Progra mming Menu  
Two basic types of wired telephone systems exist—analog and digital.  
Both types offer special features such as hold, transfer, conference,  
camp on, and speed dial. In both types of systems, these features are  
activated in a telephone by pressing a series of keys or a single  
programmed button on a deskset.  
The Feature Programming option is used in systems that either do not  
have SpectraLink Wireless Telephones that use softkeys, or in systems  
that have a combination of SpectraLink Wireless Telephones: some  
models with softkeys and some without.  
In systems that only use SpectraLink Wireless Telephones with  
softkeys—the SpectraLink e340/h340/i640 and 8020/8030 Wireless  
Telephones—all feature programming is done via the Softkey Feature  
Programming option.  
The Docking Station Feature Keys Programming option is not used.  
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Fea ture Progra mming  
(no Softkeys)  
If your system is utilizing any SpectraLink Wireless Telephones that  
do not have softkeys (PT800 series or earlier), Feature Programming is  
used to allow these handsets to access system features.  
Mute and optional OAI (Open Application Interface) must be  
programmed in the Feature Programming screen for both analog and  
digital systems.  
In digital systems, feature programming is done in the PBX. These  
features are also programmed into the handsets according to the  
directions outlined in the LinkPlus Interface Guide for your PBX.  
In analog systems, the Feature Programming screen is used to  
program special features. With Feature Programming you can access  
special features by pressing the FCN key on the handset followed by  
another key. This shortcut is called a “macro”. You may define  
macros for the digits 1-9, *, 0, and #. After programming, when you  
press FCN followed by a digit or character, you will have access to the  
associated feature.  
The feature programming settings are usually the same for every  
SpectraLink 8000 Telephony Gateway. Note that the settings done on  
one SpectraLink 8000 Telephony Gateway as described below should  
be done on the rest of the SpectraLink 8000 Telephony Gateways  
sharing the same PBX so that all handsets have access to the same  
special features.  
You must use this screen to program all analog features and to  
program the MUTE function to FCN 1 in all analog and digital  
systems.  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
Navigate to the NetLink Wireless Telephone System menu for the  
SpectraLink 8000 Telephony Gateway and select Feature  
Programming. A screen similar to the following displays:  
Programming Digital PBX Features  
The numbers and symbols along the left side of the screen indicate  
which number or digit key is being pressed after the FCN key to  
activate the feature.  
1. Navigate to key 1 and type MUTE.  
2. If a SpectraLink 8000 OAI Gateway is part of the system, navigate  
to the key the OAI function is to be assigned to and type OAI.  
3. See below for programming the ADMIN feature.  
All other digital features are programmed in the PBX per the LinkPlus  
Interface Guide for your system.  
Programming Analog PBX Features  
For analog systems, follow the above steps for digital programming,  
then proceed with the steps below:  
1. The table below displays the default menu options that are  
programmed into the handsets for an analog system. You may set  
these same functions here or change them to something else. If  
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Fea tures Progra mming (no Softkeys)  
you change them, be sure to enter the corresponding changes in  
the Menu Programming screen in the next section.  
Function Key  
Feature  
Key Sequence  
FCN+1  
Mute  
MUTE  
FCN+2  
FCN+3  
FCN+4  
FCN+5  
FCN+6  
FCN+7  
FCN+8  
FCN+9  
FCN+0  
FCN+*  
FCN+#  
Xfer  
Conn  
Conf  
Fwd  
Redial  
Pick  
Camp  
Exit Menus  
(Leave Blank)  
Consult your wired telephone system documents for the key  
sequence that matches the feature in the above table. Blank cells  
are provided for your data.  
Note that the zero (0), star (*), and pound (#) keys are not  
assigned by default, but may be programmed here and in the  
default menus on the handsets.  
2. Navigate to the function key, press Enter, and type the key  
sequence that corresponds to the feature you want to activate for  
that function. Press Enter after each entry.  
3. Type F to assign the FLASH function.  
Example: If the Transfer feature key sequence is “Flash Star 7” and  
you wish to keep the default at FCN+2, navigate to key 2, press  
Enter, type F*7 and press Enter.  
4. Repeat for each feature you wish to program to a function key  
macro.  
Remember to note the features and macros so that they can be edited  
in the handset menu, if necessary, and programmed into any other  
SpectraLink 8000 Telephony Gateways on the same PBX if Send All is  
not being used.  
When you have finished programming the macros, press Esc to return  
to the NetLink Wireless Telephone System menu.  
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Programming the ADMIN Feature  
The ADMIN option allows the system administrator to add and delete  
handsets via another handset, rather than via the SpectraLink 8000  
Telephony Gateway. Any function key sequence may be programmed  
to ADMIN by typing ADMIN next to the desired key. The ADMIN  
feature may be programmed on only one SpectraLink 8000 Telephony  
Gateway (the one that contains the line used by the system  
administrator) in order to limit its accessibility system-wide.  
When the ADMIN function is active, pressing the function key  
sequence on the handset will open the ADMIN function. The  
following steps allow the administrator to add or delete a handset:  
1. Press FCN plus the assigned key. Once in the ADMIN function,  
pressing the FCN key will cancel the action and return to the  
previous menu level.  
2. Enter the SpectraLink 8000 Telephony Gateway password using  
the handset keypad. Note that the password is case sensitive. The  
key steps through each letter and number as it is repetitively  
pressed.  
3. Once the password is accepted, the SpectraLink 8000 Telephony  
Gateways are listed. Use the arrow keys to scroll through the list.  
Press 0 (the zero key) to select the correct SpectraLink 8000  
Telephony Gateway.  
4. The handsets assigned to the selected SpectraLink 8000 Telephony  
Gateway are listed by the last three byte numbers in the MAC  
address. If a line is not assigned to a handset, not used will  
display. Use the arrow keys to scroll through the lines.  
5. Display the line to add or delete a handset and follow the prompts  
displayed on the handset.  
6. If a name or extension must be associated with an added handset  
for record keeping purposes, it must be entered on the  
SpectraLink 8000 Telephony Gateway Telephone Line  
Configuration screen.  
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16  
Menu Progra mming (no  
softkeys)  
If your system is utilizing any SpectraLink Wireless Telephones that  
do not have softkeys (PTB800 series or earlier), Menu Programming is  
used to enable these handsets to display a list of system features that  
have been programmed for end user access.  
The handset displays a menu of functions when the FCN key is  
pressed. The menu should match the feature programming  
established in the Feature Programming screen for analog systems or  
in the PBX for digital systems per the LinkPlus Interface Guide for your  
PBX.  
The handset displays four menus as the FCN key is pressed  
repeatedly. Each menu has two display lines that are programmed in  
the Menu Programming screen, which displays all four menus at once.  
The default factory settings are for features most commonly accessed  
by users of the type of PBX installed with the SpectraLink 8000  
System. The sample screen shows default menus:  
All of the settings can be customized to conform to the feature  
programming established at the site. Each SpectraLink 8000  
Telephony Gateway should be programmed with identical menus.  
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For analog interfaces, the features defined for the custom menus  
should match the features programmed in the Feature  
Programming screen. For example, if you have defined FCN 2 on  
Feature Programming as Xfer, then you should also define FCN 2  
on Menu Programming as Xfer.  
For digital interfaces, the features defined for the custom menus  
should match the programming assigned through the PBX. For  
example, if you have assigned Xfer to the key that corresponds to  
FCN 2 on the digital telephone that is being emulated by the  
handset, you should define FCN 2 on Menu Programming as Xfer.  
See the Link Plus Interface Guide for your PBX for information on  
key assignments for your type of telephone system.  
Note that some key assignments cannot be customized on certain  
types of telephone systems.  
Navigate to the NetLink Wireless Telephone System menu for the  
SpectraLink 8000 Telephony Gateway and select Menu Programming.  
The screen will display the defaults for your system.  
Each of the four menus displays two lines. The numbers followed by  
the equal sign indicate which key to press on the handset to activate  
the feature, such as 2=Xfer (Transfer). These lines will display on the  
handset exactly as programmed here. All SpectraLink 8000 Telephony  
Gateways should be programmed identically.  
If any of the factory defaults have been changed via Feature  
Programming or in the steps outlined in the LinkPlus Interface Guide for  
your PBX, the menu items here should be changed so that they  
correspond to what has been programmed elsewhere.  
The Delay function is utilized when the PBX uses softkeys. With  
Delay, when the FCN key is pressed, the handset displays the features  
that are associated with the softkeys so that one of these features can  
be selected first. If Delay is programmed, pressing FCN twice will  
bring up the programmed menus immediately.  
Restore Factory Defaults allows you to reset the menus. See the  
LinkPlus Interface Guide for your PBX for the default menus  
programmed by Polycom.  
To change the menu settings:  
1. Navigate to the menu display screen number (1-4) to be edited.  
2. Press Enter to change the information, then enter the information  
to be displayed on each line of the menu.  
3. Press Enter to save the entries.  
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Fea tures Progra mming (no Softkeys)  
4. Repeat for each menu as needed.  
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17  
Softkey a nd Shortc ut Key  
Progra mming  
The softkeys on the SpectraLink e340/h340/i640 and 8020/8030  
Wireless Telephones enable quick access to system features. The  
softkey programming screen establishes the correspondence between  
the PBX features, the softkeys, and the shortcut keys.  
There are 16 possible features displayed in the four levels of the  
softkey function display area. The default softkeys are at level 0  
(zero). The end user scrolls through the softkey display levels by  
pressing the FCN key to move to the next level. The softkeys are  
labeled A, B, C, and D and their corresponding display areas on the  
handset are shown below.  
The handset emulates a specific deskset in your vendor’s PBX system.  
See the LinkPlus Interface Guide for your system for emulation  
information.  
The shortcut keys are 1-9, 0, #, and *. Any shortcut key may be  
pressed by the user while scrolling through the softkeys or while in  
the shortcut menu to activate a feature. The feature will activate  
whether or not that feature is currently displayed or highlighted.  
The sample screens on the next page illustrate the programming  
required. The levels are on the left side of the screen and are labeled  
Level 0, 1, 2, and 3. The softkeys are labeled A, B, C, and D.  
The Softkey Function display area displays level 0 features by  
default. Therefore Level 0 softkey features are sometimes not  
assigned a shortcut key, as they are readily available.  
Use the following screen and the table to construct your  
correspondences.  
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Sample screen:  
Scroll to remaining options:  
The Action column indicates that the handset will perform the  
corresponding function of the emulated desk set. Action field entries  
are described in the table on the next page.  
The Menu Label is a description of the feature. The Softkey Label is the  
up to four-letter feature abbreviation that is displayed on the handset.  
Example: To assign FCN + 8 to the Transfer feature, Level 0, softkey C,  
displayed as Xfer and with the #8 shortcut:  
Softkey  
Label  
Level  
Softkey  
Shortcut Menu Label  
Transfer  
Action  
0
C
8
Xfer  
F8  
With the above programming, Xfer will appear in the Cccc display  
area at Level 0 and the end user can use the FCN+8 shortcut or press  
the C softkey to transfer a call.  
Use the LinkPlus Interface Guide for your system to determine what  
features to assign to softkeys.  
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Softkey a nd Shortc ut Key Progra mming  
Speakerphone softkey programming  
(SpectraLink 8020/8030 only)  
The SpectraLink 8020/8030 Wireless Telephones have an internal  
speakerphone which is activated through a softkey. Polycom  
recommends programming Level 0, softkey A for the speakerphone  
as that position matches the standby position the handset  
automatically assigns to the speakerphone.  
The speakerphone softkey will be blank on the e340/h340/i640  
handsets. If the speakerphone is disabled in the Admin menu, the  
Spkr softkey will not appear during standby. However, if it has been  
programmed in the SpectraLink 8000 Telephony Gateway, the Spkr  
softkey will appear during active mode but it will be non-functional.  
Softkey  
Label  
Level  
Softkey  
Shortcut Menu Label  
Action  
0
A
Speakerphone  
Spkr  
SPKR  
Action Entry Description  
Example  
(blank)  
No action is assigned to softkey.  
F
Used with 0-9, #, *.  
Label: Mail  
Sends a message to the PBX to activate  
Action: F2  
the feature programmed to this sequence. Activates message retrieval.  
L
Used with 0-9, #, *.  
Sends a message to the PBX to activate  
Label: ReleaseLine  
Action: L0  
the feature associated with this sequence. Releases the current line appearance.  
MUTE  
ADMIN  
OAI  
Mutes handset  
Label: Mute  
Action: MUTE  
Activates Mute function in handset.  
Initiates Admin sequence  
Label: Admin  
Action: ADMIN  
Activates an administrative function in the PBX.  
Used with 0-9, #, *.  
Label: Phone Book  
Initiates assigned application  
Action: OAI7  
Activates application that opens the OAI  
application assigned to F7 in the OAI  
configuration.  
FLASH  
HOLD  
SPKR  
Initiates hookflash  
The FLASH action may have keys  
following for feature activation  
Label: Redial  
Action: FLASH##4  
Activates the redial feature.  
Places active call on hold  
Label: HOLD  
Action: HOLD  
Hold message to PBX.  
Activates the speakerphone in the  
SpectraLink 8020/8030 handsets  
Label: Spkr  
Action: SPKR  
Activates the speakerphone  
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Use this table to develop your own programming correspondence:  
Level Softkey Shortcut Menu Label Softkey Label Action  
0
1
2
3
A
B
C
D
A
B
C
D
A
B
C
D
A
B
C
D
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18  
Softwa re Ma intena nc e  
The SpectraLink 8000 Telephony Gateways and the wireless  
telephones use proprietary software programs written and  
maintained by Polycom Corporation. The software versions that are  
running on the system components can be displayed via the System  
Status screen.  
Downloads for the SpectraLink 8000 Telephony Gateway are  
available from  
http://www.polycom.com/usa/en/support/voice/wi-  
fi/spectralink_8000_telephony.html.  
Software Updates  
After software updates are obtained from Polycom, they must be  
transferred to the appropriate location in the LAN to update the  
component code. Three methods of transfer are used: automatic; FTP  
(File Transfer Protocol); or TFTP (Trivial File Transfer Protocol).  
The following table shows which method is used by which  
SpectraLink 8000 System component:  
Device/update method  
File name  
fnctla.bin,  
auxlry.bin  
SpectraLink 150 Telephony Gateway  
FTP file name to SpectraLink 8000 Telephony Gateway  
mog600.bin  
OAI Telephony Gateway  
Automatic from SpectraLink 8000 Telephony Gateway *  
* as set in the TFTP Code Update screen for OAI  
See SpectraLink Wireless Telephone: OAI Gateway Installation  
pdt02c.bin,  
pft02c.bin,  
phintl.bin  
SpectraLink Wireless Telephones  
Automatic from SpectraLink 8000 Telephony Gateway or TFTP Server **  
** as set in the Gateway Configuration screen, WT TFTP Download Master, IP  
address.  
pdt06c.bin  
pd11spc.bin  
phintl24.bin  
pd11gl3.bin  
pd11spc3.bin  
SpectraLink e340/ h340/ i640 Wireless Telephones (w/softkeys)  
Automatic from SpectraLink 8000 Telephony Gateway or TFTP Server***  
*** as set in the Gateway Configuration screen, WT TFTP Download Master, IP  
address.  
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pd14udsp.bin  
pd14csp.bin  
pi1400sp.bin  
pd14odsp.bin  
slnk_cfg.cfg  
SpectraLink 8020/8030 Wireless Telephones  
Automatic from SpectraLink 8000 Telephony Gateway or TFTP Server***  
*** as set in the Gateway Configuration screen, WT TFTP Download Master, IP  
address.  
SVP100.toc  
Flashfs  
Zvmlinux  
SpectraLink 8000 SVP Server  
Load the updates onto the TFTP server and reboot the SpectraLink 8000 SVP Server.  
Updating Larger Systems  
A network TFTP server will simultaneously update the handsets  
while the SpectraLink 8000 Telephony Gateway updates handsets one  
at a time. Therefore, in a larger system, it is best to install and specify  
a system TFTP server for the TFTP Download Master (see section 12  
SpectraLink 8000 Telephony Gateway Configuration) rather than using  
the SpectraLink 8000 Telephony Gateway as the TFTP server.  
When using Telephony Gateways as the TFTP Download Master in a  
multiple Gateway system, configure each Gateway to be the TFTP  
Download Master for the handsets registered to it. An update only  
takes about a minute and a half, but when that is multiplied by 16  
handsets per Gateway, the entire process can take up to half an hour.  
Do not specify one Gateway to be the TFTP Download Master for all  
handsets. If there are hundreds of handsets queued for updating by  
one Gateway, the wait will be very long. Note that if a handset is  
updated and then powered off and then back on during this updating  
process, it will be placed at the end of the queue and will not be able  
to check in with the Gateway until the rest of the handsets have been  
updated.  
Using FTP  
FTP procedure  
Navigate to the Gateway Configuration screen and place the  
system in System Lock before proceeding with the FTP procedure.  
Note that this will prevent new calls from starting. No calls may be  
in progress during the FTP procedure.  
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Softwa re Ma intena nc e  
When using FTP, use a host system to connect to a remote system. In  
this example, the host is the client and the server is the Telephony  
Gateway. The “put” command means to copy the files from the host  
to the remote system. The “get” command means to copy the files  
from the remote system to the host.  
Note that FTP commands vary with the program being used. Use  
the following steps as a general guide but be aware that your FTP  
program may use different terms to describe the procedure.  
Note: You MUST delete unneeded handset image files on the  
SpectraLink 8000 Telephony Gateway to create needed space for  
newer software. FTP programs differ in how this is done but  
generally allow you to delete files in the host and client location.  
To transfer the software using FTP:  
1. Connect to the Telephony Gateway using the command: FTP  
<hostname> or FTP <IP address>.  
2. Log in using the administrator login (“admin”) and password  
(default is “admin”). A login confirmation message will display,  
followed by the FTP> prompt.  
3. At the FTP prompt, type binary. A confirmation message will  
display.  
At the FTP prompt, type Hash. File transfer progress will be  
displayed during the transfer.  
4. At the FTP prompt, use the Put command to transfer the required  
files to the client server or Telephony Gateway.  
5. After files are transferred, use the Quit command to quit FTP.  
6. Navigate to the main menu for the Telephony Gateway and select  
System Status. Then select Software Versions to verify that  
software versions for the Telephony Gateway are correct.  
7. Reset the system via the Gateway Configuration screen in order to  
restore Maintenance Lock to No.  
Note: For all systems with multiple SpectraLink 8000 Telephony  
Gateways, ALL upgradeable software files must match exactly (be  
the same version).  
Note: A graphical user interface FTP client may be utilized in lieu of  
the aforementioned command line FTP procedure.  
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Updating Wireless Telephone Software  
SpectraLink handsets allow over-the-air transfer of software updates  
from the SpectraLink 8000 Telephony Gateway or designated TFTP  
server to the handsets.  
The downloader function in the handset checks its software version  
every time the handset is turned on. If there is any discrepancy in the  
functional code (pdt02c.bin or pft02c.bin or pd11spc.bin or  
pdt06c.bin) or the image (phintl.bin or phintl24.bin) the handset  
immediately begins to download the update.  
You may use the Checkout all phones option in the Gateway  
Configuration menu to update all handsets. If the TFTP server is on a  
PC, this command may be used to upgrade each handset without  
having to reset the Gateway. This command forces all the handsets on  
the system to check in with the Gateway. They will check their  
current software version against the version stored on the TFTP  
server and download if needed. Any handset in a call will perform  
their checkout after the call has been completed.  
Normal download messages  
When the handset is powered on, it displays a series of messages  
indicating that it is searching for new software, checking the versions,  
and downloading. The normal message progression is:  
Message  
Description  
Checking  
Code  
Handset is contacting the Download Master to determine if it has a newer version of  
software that should be downloaded.  
Erasing  
Memory  
Handset has determined that a download should occur and is erasing the current  
software from memory. This message also displays a progress bar. When the progress  
bar fills the display line the erase operation is complete.  
Updating  
Code  
Handset is downloading new software into memory. The number icons at the bottom of  
the display indicate which file number is currently being downloaded. This message  
also displays a progress bar. When the progress bar fills the display line the update  
operation is complete on that file.  
While the handset is updating, the NO SVC message displays, and the  
handset should NOT be powered off.  
When the update is complete, the handset displays the extension  
number, and is ready for use.  
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Softwa re Ma intena nc e  
Download failure or recovery messages  
The following display messages indicate a failure or recovery  
situation during the download process.  
Message  
Description  
Server Busy  
Handset is attempting to download from a Download Master that is busy downloading other  
phones and refusing additional downloads. The handset will automatically retry the download  
every few seconds.  
TFTP  
A failure has occurred during the TFTP download of one of the files. (x) = The file number  
ERROR(x):yy which was being downloaded; yy is an error code describing the particular failure. Possible  
error codes are:  
01 = TFTP server did not find the requested file.  
02 = Access violation (reported from TFTP server).  
07 = TFTP server reported "No such user" error. Check the TFTP server configuration.  
81 = File put into memory did not CRC. The handset will attempt to download the file again.  
FF = Timeout error. TFTP server did not respond within a specified period of time.  
Erase Failed  
Waiting  
Download process failed to erase the memory in the handset. This operation will retry.  
Handset has attempted some operation several times and failed, and is now waiting for a  
period of time before attempting that operation again.  
(Internal  
Errors)  
OE = Error while writing the Flash (return handset to factory)  
OF = No functional code (return handset to factory)  
Backup and Restore SpectraLink 8000  
Telephony Gateway Configuration  
Proper software maintenance activities include backing up the system  
to safeguard the configuration of the SpectraLink 8000 Telephony  
Gateway. FTP is used to copy the Gateway configuration (filename  
config.bin) from the SpectraLink 8000 Telephony Gateway for backup  
purposes. The files can then be restored to the system as needed, also  
using FTP.  
The following is an example of software transfer using FTP.  
FTP commands may vary depending on your FTP program.  
To copy the configuration from/to the SpectraLink 8000 Telephony  
Gateway:  
1. Connect to the SpectraLink 8000 Telephony Gateway.  
2. Log in using the administrator login and password. A login  
confirm message will display, followed by the FTP> prompt.  
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3. At the FTP prompt, type binary. A confirm message will display.  
4. Use Get to backup the files and Put to restore files.  
Backup: At the FTP prompt, use the get command to transfer the  
required files from the SpectraLink 8000 Telephony Gateway to  
the server: get config.bin.  
Restore: At the FTP prompt, use the put command to transfer the  
required files from the server to the SpectraLink 8000 Telephony  
Gateway: put config.bin.  
The get and put commands will copy files. If you have multiple  
SpectraLink 8000 Telephony Gateways, be careful not to overwrite  
the config.bin files. To avoid this, you can:  
Change directories before you connect and copy each  
Gateway’s config.bin file to its own directory.  
Use the local file name form of the get (or put) command to  
rename the file when it is copied. For example,  
get config.bin gateway1.bin  
copies config.bin as gateway1.bin to the host.  
Remember to copy the correct files when restoring configuration  
files. For example  
put gateway1.bin config.bin  
copies gateway1.bin as config.bin to the Telephony Gateway  
that you have designated as gateway1.  
5. After files are transferred, use the Quit command to quit FTP.  
6. Reset the system via the Gateway Configuration screen in order to  
restore Maintenance Lock to No.  
7. Navigate to the Gateway Configuration and Telephone Line  
Configuration screens to ensure all configuration information has  
been restored.  
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19  
Troubleshooting via the  
System Sta tus Menu  
Troubleshooting requires full information about the components of  
the SpectraLink 8000 System and the larger system, which includes  
both the host telephone system and the LAN. SpectraLink 8000  
Telephony Gateways provide a “window” into the functioning of the  
various wireless components via the System Status Menu.  
Additional essential information should be provided by a map,  
blueprint, or diagram of the facility that clearly shows hardware  
components including AP position and handset assignment. Wireless  
Telephone Assignment Worksheets should be maintained and accessible  
to the wireless telephone system administrator.  
A thorough understanding of the configuration of the system and the  
information contained in this document is necessary for anyone who  
wishes to handle system malfunction.  
Information about telephone line status, system alarms, and network  
status displays on various screens accessed through the System Status  
Menu screen, opened from the NetLink Wireless Telephone System  
menu of each Telephony Gateway.  
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Access Point Status: Shows information about the APs that have been  
utilized by the handsets.  
Error Status: Displays alarm and error message information.  
Network Status: Displays information about the Ethernet network to  
which the SpectraLink 8000 Telephony Gateway is connected.  
Telephone Line Status: Displays information about the PBX lines to  
which the SpectraLink 8000 Telephony Gateway is attached and the  
handsets associated with these lines.  
Wireless Telephone Status: Contains network communications  
statistics for each handset.  
Software Versions: Lists the software version for each component in  
the SpectraLink 8000 System.  
Options on the System Status Menu provide a window into the real  
time operation of the components of the SpectraLink 8000 System.  
Use this data to determine system function and to troubleshoot areas  
that may be experiencing trouble.  
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Troubleshooting via the System Sta tus Menu  
Access Point Status  
During a call, handsets send information about their APs to the  
SpectraLink 8000 Telephony Gateway. The SpectraLink 8000  
Telephony Gateway maintains information on the last 16 APs on  
which it has received reports and displays this information on the  
Access Point Status screen. Your wireless LAN vendor, and/or  
Polycom Customer Support will use the data on this screen to  
troubleshoot AP problems.  
From the System Status Menu, select Access Point Status. The screen  
displays a maximum of 16 APs, one per row. If the list is full and a  
different AP is used by a handset, the AP that has not been heard  
from for the longest time is replaced. A sample screen is displayed  
here.  
Access Point MAC: The MAC address of the AP.  
NumWTs: The number of handsets currently in communication with  
this AP.  
MaxWTs: The maximum number of handsets that have simultaneously  
used the AP since last reset.  
NotBest: The number of times a handset indicates that it is not using  
the best AP.  
Last Heard: The time a report from a handset was received that  
included information about the AP. A significant difference between  
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Last Heard and System Uptime indicates that the AP has not been used  
recently which might indicate that there has been a break in  
communications.  
System Uptime: Is the time elapsed since the SpectraLink 8000  
Telephony Gateway was last reset or power cycled. This indicator  
allows you to check AP activity against SpectraLink 8000 Telephony  
Gateway functionality.  
If the SpectraLink 8000 Telephony Gateway should be hearing from  
an AP due to an active handset that should be using it, but isn’t, there  
will be a significant variation in the APs Last Heard time and the  
System Uptime.  
Clear: Clearing the statistics sets Num WTS, Max WTS, and Not Best to  
zero. It does not remove any APs from the displayed array. The Clear  
function allows you start over and view AP activity from that point in  
time.  
Unless noted otherwise, times are displayed using the format:  
D - HH : MM : SS  
D is day, HH is hours, MM is minutes, and SS is seconds.  
Error Status  
The Error Status screen displays any alarms that indicate some system  
malfunction. Some of these alarms are easily remedied and others  
require a call to Polycom’s Customer Support Department.  
From the System Status Menu, select Error Status. The screen displays  
active alarms on the SpectraLink 8000 Telephony Gateway. The  
following sample screen displays two Line Sync alarms.  
94  
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Troubleshooting via the System Sta tus Menu  
The tables on the following pages display the list of alarm types,  
display messages, and description of the error.  
Alarm  
Message  
Error Description  
Action  
Config  
GW software version  
difference  
Conflicting software versions on two Upgrade the down rev.  
SpectraLink 8000 Telephony  
Gateways  
Config  
Config  
No IP address  
No IP address set in configuration  
Set IP address for  
SpectraLink 8000 Telephony  
Gateway.  
No Ethernet address  
No Flash1 data  
Bad software or bad flash memory  
Bad software or bad flash memory  
Call Polycom Customer  
Service.  
Config  
Config  
Too many wireless  
gateways  
More than five SpectraLink 8000  
Telephony Gateways on the  
Check the SpectraLink 8000  
SVP Server for QOS setting  
network without correct SpectraLink in SpectraLink 8000  
8000 SVP Server setup  
Telephony Gateway setup  
menu, or remove SpectraLink  
8000 Telephony Gateways  
from the network.  
Config  
Config  
Unexpected SVPII  
box found on net  
A SpectraLink 8000 SVP Server is  
on the network, but the gateway is  
not configured to use it.  
Check the SpectraLink 8000  
SVP Server for QOS setting  
in SpectraLink 8000  
Telephony Gateway setup  
menu.  
No SVPII box  
available on net  
System is setup to use a  
SpectraLink 8000 SVP Server, but  
none is available.  
Check the status of the  
SpectraLink 8000 SVP  
Server.  
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Alarm  
Message  
PBX table unavailable Bad software load on  
SpectraLink 8000 Telephony  
Error Description  
Action  
DAA  
Call Polycom Customer  
Service.  
Gateway  
DAA  
DAA  
PBX type unavailable  
DAA type Mismatch  
Bad software load on  
SpectraLink 8000 Telephony  
Gateway  
Installed PBX interface cannot  
be used to attach to the  
specified PBX.  
Change the specified PBX or  
replace the SpectraLink  
8000 Telephony Gateway  
with a model that supports  
the desired PBX.  
DAA  
DAA  
DAA  
DAA  
DAA  
DAA  
DAA  
DAA  
Spoonfeed  
unavailable  
Bad software load on  
SpectraLink 8000 Telephony  
Gateway  
Call Polycom Customer  
Service.  
Bootload unavailable  
Bad software load on  
SpectraLink 8000 Telephony  
Gateway  
DSP code unavailable Bad software load on  
SpectraLink 8000 Telephony  
Gateway  
DSP 1 keepalive  
DSP 2 keepalive  
DSP 1 download  
DSP 2 download  
AUX DAA Unknown  
Hardware problem on  
SpectraLink 8000 Telephony  
Gateway  
Reset.  
If problem persists, call  
Polycom Customer Service.  
Hardware problem on  
SpectraLink 8000 Telephony  
Gateway  
Hardware problem on  
SpectraLink 8000 Telephony  
Gateway  
Hardware problem on  
SpectraLink 8000 Telephony  
Gateway  
Hardware problem on  
Call Polycom Customer  
Service.  
SpectraLink 8000 Telephony  
Gateway. Auxiliary DAA was  
detected but type is unknown.  
DAA  
DAA  
FPGA Download  
Bad software load on  
SpectraLink 8000 Telephony  
Gateway  
FPGA Code  
Unavailable  
Bad software load on  
SpectraLink 8000 Telephony  
Gateway  
Reset = reset SpectraLink 8000 Telephony Gateway  
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Alarm  
Message  
Error Description  
Action  
Line Sync  
Line [XX] out of sync  
(where XX is 1-16)  
The line from the host  
Check cabling from  
telephone system is not  
communicating with the  
SpectraLink 8000 Telephony  
Gateway.  
telephone system to  
SpectraLink 8000 Telephony  
Gateway. Check PBX type  
to be sure it is correctly  
configured.  
CT  
CT  
CT  
CT  
CT  
CT  
Bootload unavailable  
Bad software load on  
SpectraLink 8000 Telephony  
Gateway  
Call Polycom Customer  
Service.  
DSP code unavailable Bad software load on  
SpectraLink 8000 Telephony  
Gateway  
DSP 1 keepalive  
DSP 2 keepalive  
DSP 1 download  
DSP 2 download  
Hardware problem on  
SpectraLink 8000 Telephony  
Gateway  
Reset  
If problem persists, call  
Polycom Customer Service.  
Hardware problem on  
SpectraLink 8000 Telephony  
Gateway  
Hardware problem on  
SpectraLink 8000 Telephony  
Gateway  
Hardware problem on  
SpectraLink 8000 Telephony  
Gateway.  
Alarm  
Message  
Error Description  
Action  
Note: Module alarms listed below should only occur in conjunction with CT/DAA alarms, shown above.  
Module  
Module  
Module  
Module  
Module  
Init data failed  
Internal software error, usually  
seen in conjunction with other  
errors.  
Correct the CT/DAA alarms first  
and if the Module alarm persists,  
contact Polycom Customer  
Support.  
Verify SpectraLink  
8000 Telephony  
Gateway failed  
Internal software error, usually  
seen in conjunction with other  
errors.  
Config hardware data  
failed  
Internal software error, usually  
seen in conjunction with other  
errors.  
Start hardware failed  
Init data failed  
Internal software error, usually  
seen in conjunction with other  
errors.  
Internal software error, usually  
seen in conjunction with other  
errors.  
Reset = reset SpectraLink 8000 Telephony Gateway  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
Alarm  
Message  
Error Description  
Action  
Note: Radio alarms usually indicate internal software errors. Usually there will be no external indication  
of a problem.  
Radio  
Invalid Free Level  
Internal software error  
Call Polycom Customer  
Service.  
Radio  
Radio  
Radio  
No IP Address  
No IP Packet  
IP Packet Error  
Internal software error  
Internal software error  
An IP packet with insufficient IP Possible network problem,  
header length  
contact network vendor.  
Radio  
SRP1 Packet Error  
Incompatible software between  
handset and SpectraLink 8000  
Telephony Gateway  
Call Polycom Customer  
Service.  
Provide software version  
information.  
Radio  
SRP Invalid AID  
Incompatible software between  
handset and SpectraLink 8000  
Telephony Gateway.  
Call Polycom Customer  
Service. Provide software  
version information.  
If versions are compatible,  
contact network  
Possible network error.  
administrator.  
Radio  
SRP Invalid Hook  
State  
Incompatible software between  
handset and SpectraLink 8000  
Telephony Gateway  
Call Polycom Customer  
Service.  
Provide software version  
information.  
Radio  
Radio  
Key Buffer Full  
Key presses are too fast to  
process.  
Slower key presses  
SRP Opcode Error  
Incompatible software between  
handset and SpectraLink 8000  
Telephony Gateway  
Call Polycom Customer  
Service.  
Provide software version  
information.  
Radio  
Unknown Timeout  
State  
Internal software error  
Call Polycom Customer  
Service.  
Radio  
Radio  
Radio  
Unknown line event  
Unknown SRP event  
Internal software error  
Internal software error  
SRP event alloc failed Too many network events  
queued for handset. Possible  
network problem or  
Contact network  
administrator.  
interference.  
Radio  
Audio TX queue not  
empty  
Unable to process all  
transmissions within 10 ms.  
Contact Polycom Customer  
Service to diagnose traffic  
Indicates high traffic on network problem.  
1 SpectraLink Radio Protocol: See Network Status section.  
98  
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Troubleshooting via the System Sta tus Menu  
Network Status  
The SpectraLink 8000 Telephony Gateway is connected to the  
Ethernet network, referred to as the LAN or Local Area Network. The  
information about that connection is provided through the Network  
Status screen.  
From the System Status Menu, select Network Status. The screen  
displays information about the Ethernet network. This information  
can help troubleshoot network problems. A sample screen is  
displayed here.  
Three items display at the top of the screen:  
Ethernet Address: MAC address of the SpectraLink 8000 Telephony  
Gateway (hexadecimal).  
Stats Time Period: The length of time the statistics have been  
accumulating in the Pkts and Bytes columns. This is either the system  
uptime, or the time since a user pressed C=Clear while viewing this  
display.  
User Time Period: The length of time (in seconds) statistics will  
accumulate in the Userpkts column before resetting to zero. When  
troubleshooting a problem, use this setting to isolate statistics for a  
given time period (for example, one hour). This is the only field in this  
screen that can be changed by the user.  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
The rest of the display is a table of Ethernet statistics. The Pkts and  
UserPkts columns list the count of Ethernet packets received or  
transmitted. The Bytes column is the count of bytes received or  
transmitted during the amount of time indicated by Stats Time.  
Data is transmitted over the SpectraLink 8000 System by  
proprietary technology developed by Polycom Corporation. The  
SpectraLink Radio Protocol (SRP) packets and bytes can be  
differentiated from other types of transmissions and are used to  
evaluate system functioning by Polycom customer support and  
engineering personnel.  
RX SRP: Indicates the number of SRP (SpectraLink Radio Protocol)  
packets and bytes received. (RX=“received”)  
RX Not SRP: Number of packets and bytes received addressed to the  
SpectraLink 8000 Telephony Gateway that are not SRP packets.  
RX Broadcast: The number of broadcast packets and bytes received.  
RX Multicast: The number of packets and bytes received with the  
multicast address. (A “multicast” message is sent to more than one  
destination on the network.)  
RX Not For Us: The number of multicast packets and bytes received  
that were not for the SpectraLink 8000 Telephony Gateway.  
TX SRP: The number of SRP packets and bytes transmitted.  
(TX=“transmitted”)  
TX Not SRP: The total number of packets and bytes transmitted that are  
not SRP packets.  
Interrupts: The number of times the Ethernet controller has signaled  
the microprocessor that it has received or sent a packet.  
Collisions: The number of times the Ethernet controller has attempted  
to send a packet, but another device on the network transmitted at the  
same time, corrupting the transmission.  
Collision Drops: The number of packets the Ethernet controller has  
discarded because there were over sixteen collisions. After sixteen  
collisions the Ethernet controller hardware discards the current  
packet and attempts to send the next packet in its buffer.  
CRC Errors: The number of packets discarded by the Ethernet  
controller because of a CRC (Cyclic Redundancy Check) error.  
Frame Align: The number of packets the Ethernet controller discarded  
because of an error in their frame alignment.  
100  
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Missed Slots: Occurs when the SpectraLink 8000 Telephony Gateway  
does not have sufficient time to process audio. This number should  
always be 0 or 1.  
Buffer Overflow: Number of times Ethernet controller received more  
packets than it had buffers to store them. Indicates extreme traffic.  
Telephone Line Status  
Each SpectraLink 8000 Telephony Gateway associates handsets with  
lines from the host telephone system (PBX) as configured in the  
system setup. Operational information about each handset connection  
is provided through the Telephone Line Status screen. This  
information corresponds with the configuration information set up  
from Telephone Line Configuration option on the NetLink Wireless  
Telephone System menu.  
When the SpectraLink 8000 Telephony Gateway needs to be  
maintained, current call activity can be checked on this screen to  
determine the level of service interruption a shut down will involve.  
From the System Status Menu, select Telephone Line Status. The  
SpectraLink 8000 Telephony Gateway supports up to 16 lines.  
A sample SpectraLink 8000 Telephony Gateway screen is displayed  
below.  
Line: Telephone line number (1-16).  
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Name: Person or name associated with the line for identification  
purposes.  
Extension: Extension number associated with the line for identification  
purposes.  
Status: Status of the lines from the host telephone system (PBX) to the  
SpectraLink 8000 Telephony Gateway.  
In Sync: Indicates there is communication between the  
SpectraLink 8000 Telephony Gateway and the PBX.  
NoSync: Indicates there is no communication between the  
SpectraLink 8000 Telephony Gateway and the PBX. Check to see if  
PBX ports are correctly configured. Check connections between  
the PBX and the SpectraLink 8000 Telephony Gateway.  
Unconf: The line is not configured.  
Phone: Status or activity of the handset.  
NoChkIn: The handset has not checked in with an AP. It is out of  
range or powered off.  
ChkIn: The handset has checked in and is in communication with  
an AP.  
In Call: The handset is in use.  
# Calls / Duration: The total number of calls made on this line since the  
system was brought up, and the total duration of the calls.  
System Uptime: Length of time the SpectraLink 8000 Telephony  
Gateway has been powered on.  
Wireless Telephone Status  
Each SpectraLink 8000 Telephony Gateway tracks its handsets’  
activity and provides this information through the Wireless Telephone  
Status screen.  
These stats are used to help determine the source of audio quality  
problems.  
From the System Status Menu, select Wireless Telephone Status. The  
SpectraLink 8000 Telephony Gateway displays up to 16 lines. A  
sample SpectraLink 8000 Telephony Gateway screen is displayed  
here.  
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WT MAC: The MAC address of the handset.  
Current AP: The MAC address of the AP the handset is using or last  
used. If the handset is not checked in, the SpectraLink 8000 Telephony  
Gateway will display ‘none’.  
The handset computes the “rate” for the following statistics by  
calculating the number to increase quickly when retries begin. As  
retries lessen to zero and the transmissions become more reliable,  
the number peaks and decreases slowly.  
Viewing speed of increase/decrease as well as total count reached  
will give you an accurate picture of the Retry and Missed  
characteristics.  
TX Retry: The rate at which packets the handset sent to the AP had to  
be retried. See below for an extended explanation of TX and RX Retry.  
RX Retry: The rate at which packets the handset sent to the AP had to  
be retried.  
TX Miss: The rate at which audio packets were successfully transmitted  
by the handset. There is usually a burst of missed packets at the start  
of a call; the number should quickly drop to less than 100.  
RX Miss: The rate at which audio packets were never received by the  
handset.  
The three statistics across the bottom of the screen give the following  
information:  
System Uptime: The time since the SpectraLink 8000 Telephony  
Gateway was power cycled or reset.  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
Num Calls: The number of currently active calls on the SpectraLink  
8000 Telephony Gateway.  
Max Simul Calls: The maximum number of simultaneous active calls  
on the SpectraLink 8000 Telephony Gateway.  
Software Version  
Each SpectraLink 8000 Telephony Gateway and wireless telephone  
runs Polycom’s proprietary software that is controlled and  
maintained through versioning. The Software Version screen provides  
information about the version currently running on the components.  
This information will help you determine if you are running the most  
recent version and will assist Polycom Customer Support in  
troubleshooting software problems.  
From the System Status Menu, select Software Version. A sample  
SpectraLink 8000 Telephony Gateway screen is displayed below:  
If obsolete versions are listed here, use your FTP program to delete  
them to make room for newer code. See the list of software  
filenames in section 18 Software Maintenance.  
The Gateway SVP Mode and Radio Speed items display information  
about the 801.11 rate in the SVP Server.  
104  
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20  
Wireless Devic e Pla nning Worksheet  
Copy and complete this worksheet to track parameters for each SpectraLink 8000 Telephony Gateway.  
Spec tra Link 8000 Telephony G a tewa y Hostna me:  
___________________________________________________  
MAC : ____________________________________  
IP Address: __________________________________  
______ Host Switc h Type:  
Subnet Ma sk: ________________________  
_____________________________  
Wireless Telephones per AP: _________________  
________________________________  
Telnet Port ID:  
Gateway Port  
Dialing Ext.  
MAC Address  
Switch Port ID IP Address  
User Name  
1
2
3
4
5
6
7
8
9
10  
11  
12  
13  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
14  
15  
16  
106  
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Sa fety Notic es  
Important Safety Information  
Follow these general precautions while installing telephone  
equipment:  
Never install telephone wiring during a lightning storm.  
Never install telephone jacks in wet locations unless the jack is  
specifically designed for wet locations.  
Never touch uninsulated telephone wires or terminals unless the  
telephone line has been disconnected at the network interface.  
Use caution when installing or modifying telephone lines.  
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Index  
A
F
Access point  
Feature Programming, configuration of............69  
FTP Procedure.......................................................81  
Configuration ...................................................39  
Description........................................................12  
Status .................................................................87  
Administration Console Navigation..................42  
Alarms....................................................................88  
G
Grounding .............................................................33  
H
C
Hotline......................................................................4  
Cabling, demarcation blocks...............................24  
Checking code.......................................................82  
Configuration  
I
Access Point......................................................39  
Feature Programming .....................................69  
Initial setup .......................................................41  
Menus ................................................................73  
Telephone Lines ...............................................63  
Connection to Telephone System .......................23  
Customer Support ..................................................4  
Interface Modules, types......................................23  
IPC Cables..............................................................30  
M
MAC Address........................................................64  
Macros....................................................................69  
Menus, configuration of.......................................73  
D
N
Delete Wireless Telephone ..................................65  
Demarcation blocks  
NetLink Telephony Gateway  
Alarms ...............................................................88  
Components......................................................29  
Front Panel........................................................15  
Location.............................................................22  
Mounting...........................................................31  
Network Status .....................................................93  
Four wire digital...............................................26  
Installing............................................................24  
Two wire analog or digital .............................25  
Download master .................................................59  
Download messages  
Failure or Recover............................................83  
Normal...............................................................82  
Downloading Software Updates ........................79  
P
Power......................................................................19  
E
S
Erasing memory....................................................82  
Error Status............................................................88  
Ethernet switch, description................................12  
External Modem....................................................46  
Serial Connection..................................................43  
Site Preparation.....................................................19  
Site Survey .............................................................29  
Software Updates..................................................79  
SpectraLink Voice Priority (SVP)  
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Spec tra Link 8000 Telephony G a tewa y Administra tion G uide  
Description........................................................10  
W
Wireless Device Planning Worksheet................99  
Wireless Telephone  
T
Telephone Line Status..........................................95  
Telephone Lines, configuration of......................63  
Telephone System, connecting to .......................23  
Telnet......................................................................46  
Time format...........................................................88  
Add ....................................................................63  
Change...............................................................63  
Delete.................................................................65  
Description........................................................11  
Software updates..............................................59  
Wireless Telephone Status...................................96  
WT TFTP Download Master ...............................59  
U
Updating code.......................................................82  
110  
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