Plantronics Headphones W710 M User Manual

®
Savi W710-M/W720-M  
Multi Device Wireless Headset System  
User Guide  
TM  
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Welcome  
Congratulations on purchasing your new Plantronics product. This guide contains instructions  
for setting up and using your Savi W710-M/W720-M  
Please refer to the safety instructions in the quick start guide for important product safety  
information prior to installation or use of the product.  
System Requirements  
Computer  
• Supported Operating Systems: Windows® 7, Windows® 8, Windows XP®, Windows Vista®  
• Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor or  
equivalent (Recommended)  
• RAM: 96 MB (Minimum); 256 MB (Recommended)  
• Hard Disk: 280 MB (Minimum); 500 MB or more (Recommended)  
• Microsoft Windows XP-Service Pack 3 (SP3) or later (Recommended) Microsoft Windows Vista-  
Service Pack 1 (SP1) or later (Recommended)  
Display  
• At least 800 x 600, 256 colors  
• 1024 x 768 high color, 32-bit (Recommended)  
Browser  
• Internet Explorer® V6 or better must be on the user’s system (Required)  
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What's in the Box  
WH300 headset (monaural)  
WH350 headset (binaural)  
Base and charge cradle  
USB cable  
Telephone interface cable  
Power supply  
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Base and Headset Basics  
Base  
Power jack  
Handset lIfter jack  
Computer button  
1
2
3
4
5
6
7
8
9
10  
11  
12  
13  
Mobile phone button  
Desk phone button  
Bluetooth pairing button/LED  
Subscription button/LED  
Charging LED  
Telephone interface cable jack  
USB port  
Desk phone speaking volume  
Desk phone configuration switch  
Desk phone listening volume  
Headset  
Headset LED  
Volume up button  
Call control button  
Mute button  
Volume down button  
Microphone  
1
2
3
4
5
6
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Accessories  
Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk  
1
phone handset off hook. Enables remote call control with your headset.  
HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call  
2
control with your headset.  
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Customize Your Headset  
Optimize the comfort and fit of your headset.  
1
To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the  
headset receivers so that the foam cushions sit comfortably over the center of your ears.  
Adjust the Headband  
2
On the WH300, position the stabilizer T-bar above your ear.  
3
For a tighter fit, gently pull the opposite ends of the headset inward as shown.  
1
Carefully bend and shape the boom with both hands as shown. Avoid bending or twisting the  
boom near the microphone or earpiece.  
Adjust the Mouthpiece  
2
Position the click-stop turret and boom so that the microphone is two finger-widths from the  
corner of your mouth.  
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3
Make sure the front of the microphone faces your mouth. If necessary, twist the microphone  
slightly so it’s in the proper position. Do not use forceful twisting motions or try to turn the  
microphone completely around.  
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Charge Your Headset  
1
Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the  
base.  
2
Plug one end of power supply into power jack on back of the base and other end into working  
power outlet.  
3
Place the headset in the charge cradle. The charging LED will flash green when charging the  
headset and turn solid green when the headset is fully charged. Charge for at least 20 minutes  
prior to the first use. A full charge takes 3 hours.  
NOTE This product has a replaceable battery. Use only the battery type supplied by Plantronics.  
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Desk Phone: Connect and Call  
Choose a desk phone setup A, B or C and connect cables.  
Choose Desk Phone  
Setup  
A
Desk phone (standard)  
USE  
• Connect one end of the telephone interface cable to the back of the base  
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to the  
telephone interface cable junction box.  
• Finally connect the remaining end of the telephone interface cable into the open handset  
port on the desk phone.  
NOTE If your phone has a built-in headset port, you should only use the headset port if you will  
not be using the HL10 lifter. In this configuration, you must press both the headset button on your  
phone and the call control button on the headset to answer or end calls.  
B
Desk phone + HL10 lifter (sold separately)  
See the user guide at plantronics.com/accessories for details.  
USE  
C
Desk phone + EHS cable (sold separately)  
See the user guide at plantronics.com/accessories for details.  
USE  
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1
While wearing headset, short press base desk phone button.  
Make a Desk Phone Call  
NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove  
desk phone handset before each call.  
2
If you do not hear a dial tone, open side panel and adjust middle configuration switch A-G until  
you do. Default setting A works for majority of desk phones.  
3
4
Dial test call from desk phone.  
End call by pressing headset call control button.  
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Mobile: Connect and Call  
Your mobile phone can be paired to multiple headsets and hands-free  
devices, but it can only be connected to one device at a time. Following are  
instructions for pairing your mobile phone to the base.  
1
Press down and hold Bluetooth pairing button (4 seconds) on Savi base until indicator LED  
flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will  
need to press it again.  
2
Place Bluetooth mobile phone into search mode. Select SAVI 7xx from the list of found devices.  
3
If prompted by mobile phone, type 0000 as passcode.  
Bluetooth indicator LED on base will turn solid blue when base has an active connection with  
mobile phone.  
4
While wearing headset, short press base mobile button.  
5
6
Dial test call from mobile phone.  
End call by pressing headset call control button.  
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Computer: Connect and Call  
Connect the USB cable.  
Connect Your Computer  
1
While wearing your headset, short press the base computer button.  
Place a Softphone Call  
2
3
Dial a call from your computer softphone.  
End the call by pressing the headset call control button.  
The minimum recommended separation between your desk phone and the base is 6 inches.  
Position Your Base  
The minimum recommended separation between the base and computer is 12 inches. Incorrect  
position can cause noise and interference problems.  
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Headset Features  
Headset Controls  
Now that you’ve assembled your headset, installed the software and  
connected your phones, read this section to learn about the headset  
features, how to use the controls and more.  
Headset LED Flashes white when in use  
1
2
3
4
5
6
Volume up button Press to increase volume  
Call control button Press to place, answer, end a call  
Mute button During a call, press to mute  
Volume down button Press to decrease volume  
Flash During a call, long press the volume button up or down for 1.5 seconds, will put call on  
hold and answer second incoming call  
For your safety, do not use headset at high volumes for extended periods of time. Doing so can  
cause hearing loss. Always listen at moderate levels. For more information on headsets and  
If the headset battery is installed and charged, the headset is automatically on. The headset  
does not have an on/off button. If you won’t be using the headset for a long period of time and  
the headset will not be in the charging cradle, place the headset in sleep mode.  
Headset Power  
Place the Headset in Sleep Mode  
Placing the headset in sleep mode with a fully charged battery will provide up to 50 hours of  
standby time.  
1
While the headset is idle, press the call button for three seconds until you see the headset flash  
white twice.  
2
To wake the headset, press the call button again until you see two white flashes or hear three  
high tones.  
Battery Storage Time  
If you remove a fully charged battery from the headset, it will provide up to 75 days of battery  
storage time, stored under normal conditions.  
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Talk Time  
With a single full charge, the headset will provide up to 9 hours of continual talk time. Talk time  
will be reduced when operating in wideband mode and/or if the headset is used consistently at  
a long distance from the base.  
Low Battery Warning  
Headset Battery Level  
If you are on a call and the headset battery is critically low, you will hear a repeated single low  
tone every 15 seconds indicating that the battery is low. You should recharge the headset  
immediately or swap out the low battery with a fully-charged battery.  
If you are not on a call and press the call button, you will hear three low tones if the battery is  
critically low. You should recharge the headset immediately or swap out the low battery with a  
fully-charged battery.  
Headset Battery Status  
There are two ways to determine your headset battery status.  
View System Tray Icon  
With Plantronics software installed, a headset icon will appear in your system tray, displaying  
battery status. A warning will be issued if your headset’s battery is critically low.  
Use the Base  
When the system is idle, short press the base subscription button once to get feedback on the  
headset battery level. The computer, mobile and desk phone button LEDs will light up, indicating  
your headset battery level.  
Headset Battery  
Level  
Computer Button  
LED on base  
Mobile Button LED  
on base  
Desk Phone Button  
LED on base  
75–100%  
50–75%  
25–50%  
0–25%  
To mute/unmute a call, press the mute button.  
Mute your Headset  
During a Call  
When mute is activated, the base button will be solid red and you will hear three high tones  
(you will still be able to hear the caller). These tones will repeat every 60 seconds while mute is  
active. When unmuted, you will hear three low tones.  
Fine-tune your headset volume by pressing the volume up (increase) or down (decrease)  
button.  
Adjust Your Headset  
Volume  
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Make general volume adjustments for the desk phone with the base volume dials.  
For computer volume adjustments, use your softphone application controls or your computer’s  
audio control panel (see below). Mobile phone volume can be adjusted on the mobile phone.  
NOTE You can quickly access your system’s control panel by using the link in the Plantronics Control  
Panel on the Preferences Tab.  
For Windows Vista and Windows 7 systems  
Adjust your overall volume by going to: Start Menu > Settings > Control Panel > Sound >  
Playback. Click “OK” to confirm your change.  
For Windows XP systems  
Adjust your overall volume by going to: Start Menu > Settings > Control Panel > Sounds and  
Audio Devices > Audio tab > Sound Playback. Click OK to confirm changes.  
The headset LED will flash when you are on a call or the headset is in use. The LED can be  
turned off.  
Turn On/Off Headset LED  
When you are not on a call, press the headset volume down button for three seconds until the  
headset flashes white twice to toggle the LED on or off.  
If you are on a call and go out of the operating range, you will hear three low tones. You will  
hear a single mid tone when you are back in range.  
Out of Range Warning  
Tones  
If you stay out of range, active calls will be suspended. Calls will be re-established when you  
walk back into range. If you remain out of range for more than 5 minutes, the system will drop  
the call.  
If you are not on a call and go out of the operating range and press the call button, you will  
hear a single tone for the button press and three low tones for the failure to make a link.  
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Base Features  
This section describes the base, its buttons and their functions.  
Basics  
Base Buttons  
When you press on a base button, you are opening a phone line/audio channel. Depending on  
the circumstances, you won’t necessarily hear a dial tone until you’ve dialed from your phone.  
The base buttons allow you to switch to a different phone line/audio channel.  
Change your default outbound line  
This feature sets the preferred outbound line when the headset call control button is pushed  
while all lines are idle.  
With the system idle, you can change your default outbound line by pressing the desired  
outbound base button until it flashes green four times.  
You can also change the default outbound line using the Plantronics Control Panel by going to  
Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base.  
The headset and base that came in the box are subscribed (connected) to each other. However,  
if you wish to use a new headset or need to restore subscription to your current headset (base  
subscription button is red), the units can be subscribed to each other by the following  
methods.  
Base Subscription Button  
The subscription button is the silver trim with four dots on the front of the base.  
Automatic secure subscription  
With your system idle, docking a new headset will automatically subscribe it to the base,  
making it the primary headset. The base subscription LED will blink green/red during  
subscription mode and remain green when the new subscription is established.  
Manual secure subscription  
With your system idle and your headset docked, double press the subscription button on the  
base. The subscription light will flash red and green. When the subscription light on the base  
becomes solid green, the headset and base are subscribed to one another.  
Manual over-the-air subscription  
1
With your system idle and your headset undocked, double press the subscription button on the  
base. The subscription light will flash green and red.  
2
Press the volume up button on the headset for three seconds until the headset LED turns solid  
white. When the subscription light on the base remains solid green, the headset and base are  
subscribed to one another.  
NOTE If the base subscription LED goes solid red, after flashing red/green, the subscription attempt  
has failed and should be repeated.  
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End Subscription  
If the base is in subscription mode and you want to stop the base from searching for a headset,  
press the subscription button again. The subscription light will be solid red for four seconds and  
then go to its previous state.  
Disabling Over-the-Air Subscription  
The Savi system ships with the over-the-air subscription enabled. In a multi-shift environment,  
you may want to disable this mode of subscription. You can enable/disable over-the-air  
subscription with the base subscription button or with the Plantronics Control Panel.  
While your system is idle, hold the subscription button and the PC phone button down  
simultaneously until the PC phone button LED flashes. It will flash red for 4 seconds when over-  
the-air subscription has been disabled or green for 4 seconds when enabled.  
You can also enable/disable over-the-air subscription with the Plantronics Control Panel. Go to  
Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base > Over-the-  
Air-Subscription.  
Base Subscription Button LED  
Base Subscription LED  
Flashes green and red  
Solid green  
Base Status  
Primary headset subscription mode  
Primary headset subscribed to base  
Active conference call with guest headsets  
No headset subscribed  
Solid yellow  
Solid red  
Changing the range can help with desk phone/PC audio quality, improve user density or  
restrict range of users.  
Set the Range  
You can change the range using the subscription button on the base. With the system idle,  
press the subscription and desk phone buttons for three seconds. The desk phone button will  
flash green for high range. If you press the subscription button again for three seconds, the  
desk phone button will flash yellow for medium range. If you press the subscription button  
again for three seconds, the desk phone button will flash red for low range.  
Setting  
High  
Range  
up to 350 ft.  
up to 150 ft.  
up to 50 ft.  
Medium  
Low  
You can also set the range using the Plantronics Control Panel. Go to Start > Programs >  
Plantronics > Plantronics Control Panel > Device Settings > Base > Range.  
Auto Connect Feature  
Bluetooth Pairing Button  
Once you have paired and connected your mobile phone to the base, the base will automatically  
connect to it when you are in range of your base.  
You can manually disconnect your mobile phone from the base by short pressing the base  
Bluetooth pairing button when it is solid blue. However if you do this, you must manually  
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reestablish a connection with your mobile phone by pressing the base Bluetooth button again,  
before the auto connection feature will resume.  
You may customize this feature by using the Plantronics Control Panel by going to Start >  
Programs > Plantronics > Plantronics Control Panel > Devices > Device Settings > Base > Auto  
Connect to Mobile Phone.  
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Daily Use  
Answer a Call  
Incoming Calls  
The easiest way to answer an incoming call from the desk phone, mobile phone, or computer is  
to press the headset call button when you hear an incoming call.  
Alternatively, you can answer an incoming call by pressing the base button for the line that is  
ringing.  
NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove  
desk phone handset before each call.  
NOTE Remote answer/end capability for the PC is a software feature and dependent on a compatible  
softphone. If you do not install the software or don’t have a compatible softphone, you will need to  
press the headset call button first then answer the call using the softphone application. Visit  
plantronics.com/software for more information.  
Answer a Second Incoming Call With Your Headset  
If you are on a call and a second call comes in from one of the other devices, you can flash  
(answer) to the second call by pressing the headset volume up button for 1.5 seconds. This will  
put the first call on hold while answering the incoming call.  
You can flash to answer multiple incoming calls from the PC, however only one call is supported  
at any given time on the mobile phone or desk phone. You will need to manage multiple calls on  
the desk phone or mobile phone on the devices themselves.  
Answer a Call While Listening to Music or Audio  
If you are listening to music on a supported media player and a call comes in, the base will  
pause the music when you answer your call and resume the music when your call is over.  
Plantronics software must be installed for this feature to function.  
The Action to Media Player settings are defined in the preference tab of the Plantronics Control  
Panel.  
Answer a Call with Your Mobile Phone  
If you answer an incoming mobile call using the answer button on the mobile phone, the audio  
will remain in the phone. If you answer an incoming call using the headset or base, the audio  
will be in the headset.  
Reject a Mobile Call  
When you receive an incoming mobile phone call, the mobile button on the base will flash green.  
To reject the call, hold the base mobile button down for 3 seconds.  
Place a desk phone call  
Outgoing Calls  
1
While wearing your headset, short press the base desk phone button.  
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NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove  
desk phone handset before each call.  
2
3
Dial a call using your desk phone.  
To end the call, press the headset call button and hang up the handset.  
Alternatively, you can place an outgoing call by pressing your headset call control button, then  
dialing from your desk phone if the deskphone is the default line.  
Place a mobile phone call  
1
While wearing your headset, short press the base mobile button.  
NOTE If you place the mobile phone call without pressing the base mobile button first, the audio will  
stay on the mobile phone. If you would like to transfer the audio to your headset, short press the  
mobile base button.  
2
3
Dial a call from your mobile phone.  
End the call by pressing the headset call control button.  
Hands-free dialing  
To enable hands-free dialing, install the Plantronics software. Once installed, go to Start >  
Programs > Plantronics > Plantronics Control Panel > Device Settings > Base and activate Initiate  
Mobile voice commands. For hands-free dialing, initiate the mobile call from the base by  
pressing the base mobile button. Your mobile phone will prompt you for voice commands.  
Alternatively, you can dial a number from your mobile phone and then press the base mobile  
button to move the audio to the headset.  
Place a Softphone Call  
1
While wearing your headset, short press the base computer button.  
2
3
Dial a call from your computer softphone.  
End the call by pressing the headset call control button.  
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Softphone Compatibility  
Call control from the headset is available for compatible softphones with no additional steps by  
the user except Skype . For a list of compatible softphones visit plantronics.com/software . For  
Skype support, follow the steps below.  
Skype will display the following message while installing the Plantronics software:  
“PlantronicsURE.exe wants to use Skype”. Choose “Allow Access” to connect.  
NOTE You can also check your headset Skype connection status by going to Skype and checking the  
Tools > Options > Advanced > Advanced Settings > ”Manage Other Programs Access” setting.  
Multi-Phone Status (MPS) is supported for Microsoft Lync/Office Communicator and Skype.  
When a call is placed or received on your deskphone or mobile phone that is paired to a  
Plantronics Bluetooth headset, your presence in Microsoft Lync/Office Communicator and  
Skype will be automatically updated to reflect a busy status. When your call is terminated,  
your presence will return to its previous state.  
Multi-Phone Status  
If you answer an incoming mobile call using the answer button on the mobile phone, the audio  
will remain in the phone. If you answer an incoming call using the headset or base, the audio  
will be in the headset.  
Mobile Phone and  
Headset Audio  
If the mobile phone audio is in the mobile phone, you can move the audio to the headset by  
short pressing the base mobile button when the LED is off. To move the mobile phone audio  
from the headset back to the mobile phone, hold the base mobile button for 3 seconds until  
the solid green LED turns off. The audio will be pushed back to the mobile phone.  
You can combine the audio of any two devices by simultaneously holding the base buttons of  
any two of the three base buttons until the LEDs become solid green.  
This is useful as a mini-teleconference call.  
Combine Audio From Any  
Two Lines or Channels  
While on a call you can subscribe up to three additional headsets to your base for conferencing.  
Conference Up to Three  
Additional Headsets  
Join a conference call  
1
While the base has an active link, place the guest headset into primary user’s charge cradle (this  
connects the headset to the base).  
When the base subscription light stops flashing green and yellow and remains yellow, the  
primary headset/user will hear a tone indicating a guest wishes to join the call.  
2
Press the primary user’s call button to accept the guest headset within ten seconds. Otherwise  
the request is terminated and the guest will hear an error tone in their headset.  
NOTE To connect a guest headset that is of different variety than the primary headset, short press  
the base subscription button while the base has an active link. Next, press the guest headset volume  
up button until the indicator light turns on. When the base subscription LED stops flashing green and  
yellow and remains solid yellow, the request to join will be heard in the primary user’s headset and the  
primary user will have to press their call button within 10 seconds to accept the guest .  
Exit a conference call  
Guests headsets can remain as guests through multiple calls.  
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To remove a guest headset, press the guest headset’s call button or dock the primary user’s  
headset in the charge cradle.  
A single tone in the master headset will be heard as each guest leaves the call.  
View guest headsets  
As you add headsets to the base, an additional headset icon will appear in the Plantronics  
Control Panel screen with a number from 1 to 3 indicating the number of additional headset  
subscribed to the base. The first headset is the primary user’s headset and the number inside  
the next headset is the number of guest headsets subscribed to the base. The following example  
shows one primary headset with 2 guest headsets conferenced in.  
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Advanced Use  
User preferences and device settings that affect the performance of your  
headset can be changed using the Plantronics Control Panel.  
To access the Plantronics Control Panel, load Plantronics software by visiting  
plantronics.com/software and click on download button.  
Install Plantronics  
Software  
To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.  
Plantronics Control panel  
Phone conference and guest headsets  
During a phone conference, at the lower left corner of the screen, the first icon  
represents the primary user’s headset and the second icon represents the number of  
guest headsets connected to the base  
Devices tab  
Select your headset from the pulldown menu then select Device Settings to configure  
base, headset, security settings  
Applications tab  
Displays the status of Plantronics support for various applications such as softphones  
and media players  
Preferences tab  
Allows you to set preferences for the media player as well as other general settings  
About tab  
Provides online access to the user guide and support and displays your headset  
system’s information  
To configure your settings, select Plantronics Savi 7xx from the pull down menu and click the  
Device Settings button. Below are the setting options and defaults for the base and headset.  
NOTE Some parameters that do not apply to a particular Plantronics device may appear grayed out.  
Devices Tab  
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Device Settings > Base  
Tab  
Feature  
Default Line  
Range  
Settings  
Default  
Desk phone/PC/Mobile Desk phone  
High/Med/Low High  
General  
Desk phone audio  
bandwidth  
Wideband/Narrowband Narrowband  
Wideband/Narrowband Wideband  
PC audio bandwidth  
Bluetooth enabled  
Selected/Not selected  
Selected  
Selected  
Auto connect to mobile Selected/Not selected  
phone  
Stop auto connect to  
mobile when headset is  
docked  
Selected/Not selected  
Not selected  
Initiate mobile voice  
commands  
Selected/Not selected  
Selected/Not selected  
Not selected  
Selected  
Over-the-Air  
subscription  
Audio Limiting*  
80 dB/85 dB/Off  
2/4/6/8  
Off  
8
Audio Protection  
Hours on phone per  
day  
Anti-Startle  
G616*  
Selected/Not selected  
Selected/Not selected  
Not Selected  
Not Selected  
* The Audio and G616 Limiting features are based on a typical headset and recommended  
acoustic coupling between the headset and the ear. Please see Position Your Headset for  
optimal wearing position.  
Default Line  
This feature sets the preferred outbound line when the headset call control button is pushed.  
To change the default outbound line with the base see Change your default outbound line.  
Set the Range  
Changing the range can help with desk phone/PC audio quality, improve user density or  
restrict range of users.  
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Base Settings  
High  
Range  
up to 350 ft.  
up to 150 ft.  
up to 50 ft.  
Medium  
Low  
To change the range with the base see Setting the Range.  
Audio Bandwidth for Desk phone and PC  
Wideband audio delivers heightened speech clarity and life-like fidelity. However, wideband  
audio consumes more battery power and has more stringent access criteria which reduces the  
number of systems that can be deployed in a small area. All PCs support wideband audio but  
your desk phone must support wideband audio to experience the benefit of selecting  
“wideband” for that device. When switching between narrowband and wideband audio, you  
must re-establish the audio link for the changes to take effect.  
Bluetooth Enabled  
This feature disables/enables use of the Bluetooth interface to the mobile phone.  
The Bluetooth interface to the mobile phone can also be disabled/enabled manually by  
pressing the subscription and base mobile phone button until the base mobile phone LED  
flashes. When the base mobile phone button LED flashes red four times, Bluetooth is disabled  
and when it flashes green four times, it is enabled.  
A separate utility is also available at plantronics.com/software .  
Auto Connect to Mobile Phone  
This feature automatically establishes a Bluetooth link to the mobile phone whenever the  
mobile phone is within range. See the following setting for an optional restriction on this  
function.  
Stop Auto Connect to Mobile When Headset Is Docked  
If this feature is enabled, the base will not automatically establish a Bluetooth connection to  
your mobile phone when the headset is docked. Upon undocking the headset, the base will  
automatically establish a Bluetooth connection if “auto connect to mobile phone” is selected.  
Initiate Mobile Voice Commands  
This feature enables/disables mobile phone voice commands for hands-free dialing with your  
mobile phone. When this is enabled, you will be prompted for voice commands by your mobile  
phone when a call is initiated with the base mobile button. This feature requires mobile phone  
support for voice commands.  
Over-The-Air Subscription  
This feature allows a headset to be subscribed to the base without physically docking the  
headset. It is required when conferencing multiple models of Plantronics headsets.  
For more on subscription, see Base Subscription Buttons. For more on headset guest  
conferencing, see Conference Up to Three Additional Headsets.  
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Audio Limiting  
Audio Limiting provides advanced hearing protection for daily noise exposure. When Audio-  
Limiting is SELECTED, the system monitors and controls sound to ensure audio levels do not  
exceed 80 dBA or 85 dBA (whichever is selected) specified by current and imminent EU  
legislation. When Audio-Limiting is set to NOT SELECTED, the headset limits sound levels at 118  
dBA to protect your hearing.  
Hours On the Phone Per Day  
This feature allows users to customize the time variable used in the Audio Limiting algorithm  
to match their daily use. Choose a value that best represents the typical use of your  
Plantronics headset.  
Anti-Startle  
Anti-startle provides advanced hearing protection against sudden loud sounds. When Anti-  
startle is SELECTED, the system identifies and eliminates sudden loud sounds and rapidly  
reduces them to a comfortable level. When Anti-startle is NOT SELECTED, the headset limits  
sound levels at 118 dBA to protect your hearing.  
G616  
G616 Acoustic Limiting provides additional hearing protection against acoustic shock. When  
G616 Acoustic Limiting is SELECTED, the system provides additional acoustic shock protection.  
Sound levels are limited to 102 dBA as recommended in the G616: 2006 guideline issued by  
the Australian Communications Industry Forum (ACIF). When G616 Audio-Limiting is NOT  
SELECTED, the headset limits sound levels at 118 dBA to protect your hearing.  
The headset tab allows you to configure headset ringtones for the desk phone, computer and  
mobile phone and disable/enable the auto answer feature.  
Device Settings > Headset  
Tab  
Feature  
Settings  
Default  
General  
Mute Tone  
Standard/Low/Off  
Standard/Low/Off  
Off  
System Tones  
Second Inbound Call  
Standard  
Ring Continuously  
Ring Continuously/  
Ring Once/Ignore  
Auto Answer  
Selected/Not selected Not Selected  
Desk Phone  
Desk Phone ringtone  
Sound 1/Sound 2/  
Sound 3  
Sound 1  
Desk Phone volume  
PC ringtone  
Standard/Low/Off  
Standard  
Sound 2  
PC  
Sound 1/Sound 2/  
Sound 3  
PC volume  
Standard/Low/Off  
Standard  
Sound 3  
Mobile  
Mobile ringtone  
Sound 1/Sound 2/  
Sound 3  
Mobile volume  
Standard/Low/Off  
Standard  
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Auto Answer  
When enabled, this feature will configure your headset to automatically answer a call when it  
is removed from the charge cradle.  
Feature Set Lock  
Device Settings >  
Security Tab  
The Plantronics software allows all of the base settings to be locked to prevent changes. The  
ability to lock/unlock these settings requires a password. In order to lock/unlock any setting,  
follow these steps:  
1
Create a new passwordFrom the Security screen, create and confirm your new password in the  
Feature Set Lock section and press OK. This will store the password directly in the device.  
2
Lock/unlock a device settingFrom the Security screen, enter your password in the Feature Set  
Lock section. Lock/unlock each feature in the Base screen as desired and click Apply.  
Change Your Password  
You can always change the old password to a new one in the Change Password section in the  
Security screen.  
You are only able to change a password if there is a previous password set in the device.  
IMPORTANT If you forget your password, you must call Plantronics Technical Support for assistance.  
The Applications Tab displays the status of Plantronics support for various applications such  
as softphones and media players. The status is "Enabled" for all application modules that have  
installed support in Plantronics software. The status is "Running" for all supported applications  
that are currently running on the system.  
Applications Tab  
Preferences  
The Preferences Tab allows you to set preferences for the media player as well as other general  
settings.  
Options  
Features  
Settings  
Default  
Media Player  
When a call begins  
Mute/Pause/Do  
nothing  
Pause  
When a call ends  
Unmute/Play/Do  
nothing  
Play  
General  
Ring Both Headset and Selected/Not selected  
PC  
Not selected  
Not selected  
Selected  
Maintain Headset to PC Selected/Not selected  
Link  
Help us improve this  
software by allowing us  
to collect anonymous  
feature usage statistics  
Selected/Not selected  
Microsoft OC/Lync Dial- Selected/Not selected  
tone Enabled  
Selected  
Selected  
Audio Sensing Enabled  
Selected/Not selected  
Action to Media Player  
When a softphone call comes in and audio is playing, this feature controls the behavior of  
iTunes, Winamp and Windows Media Player.  
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Launch Audio Devices Control Panel  
Provides a shortcut to the Windows Sounds and Audio Devices control panel.  
Ring Both Headset and PC  
This feature gives you the option to have the PC ringtone played on both the headset as well as  
the PC speaker.  
When this feature is selected, the PC ringtone will be heard on both the PC speaker as well as  
the headset.  
When this feature is not selected, the PC ringtone will only be heard on either the headset or  
the PC speaker based on how the PC audio has been set up.  
Maintain Headset to PC Link  
This feature forces the radio link to the PC to stay active even after the call has ended. This can  
eliminate the need to re-establish the radio link when switching between PC audio  
applications.  
Help Us Improve This Software By Allowing Us To Collect Anonymous Feature Usage Statistics  
When selected, this will allow Plantronics to collect data on feature usage pattern. This  
information will only be used by Plantronics to improve the quality of our future software and  
hardware products.  
Microsoft Office Communicator/Lync Dial-tone Enabled  
If this feature is selected, when a PC radio link is established, Microsoft Office Communicator/  
Lync will assume the user is trying to place a VoIP call and provide a dial tone.  
If this feature is not selected, when a PC radio link is established, Microsoft Office  
Communicator/Lync will sit idle.  
Audio Sensing Enabled  
Audio Sensing is a special feature supported by Plantronics wireless devices that can detect an  
audio signal at the USB port and automatically establish a PC radio link between the Base and  
wireless headset without the user having to press the PC call button. If the parameter  
“Microsoft Office Communicator/Lync Dial-tone Enabled” is selected, then every time a PC  
radio link is established the Microsoft Office Communicator/Lync dial tone will be heard.  
However, the user may have pressed the PC call button to listen to music, etc., and does not  
want to hear the dial-tone. In this case, if the user selects the “Audio Sensing Enabled”  
parameter, the radio link will be established automatically when any PC audio is detected at  
the USB port, thus eliminating the need for the user to press the PC call button.  
The About Tab provides on-line access to this printable user guide and also includes  
Plantronics contact information. The current version of software and firmware currently  
running on your system is also shown here.  
About Tab  
Using Plantronics Update Manager, you can download new software and firmware versions  
when they are available. To change settings such as checking for updates manually or  
automatically or to install new updates, go to the Start menu > Programs > Plantronics >  
Plantronics Update Manager.  
Plantronics Update  
Manager  
Check for Updates Automatically  
Select the box "Check for Updates Automatically" and you will be notified automatically when  
new software and firmware updates are available.  
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Check for Updates Manually  
Check for available software and firmware updates at any time by clicking on the "Check For  
Updates Now" button.  
Install Updates  
If new updates are available after a manual or automatic check, click on the "Install Checked  
Updates" button and installation will begin.  
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Troubleshooting  
Headset  
Talk time performance is  
significantly degraded even after a  
full recharge.  
Battery is wearing out. Contact us at www.plantronics.com/  
I can’t hear a dial tone in the  
headset.  
Make sure your headset is charged.  
Make sure your headset is subscribed to base. SeeBase  
Press the base desk phone button.  
Make sure the lifter is lifting the handset high enough to operate  
the hookswitch; set to a higher setting if necessary.  
Adjust the configuration switch on the base until a dial tone is  
heard. The default A works for most phones. SeeMake a Desk  
Fine tune the listening volume with the headset call control  
If the volume is still too low, adjust the desk phone listening  
volume on the base. SeeAdjust Your Headset Volume  
I hear static.  
Make sure there is at least 12 inches between your base and your  
computer, and 6 inches between your base and your telephone. If  
adjusting the distance doesn’t help, your headset is going out of  
range, move closer to the base. SeePosition Your Base  
The sound is distorted.  
Lower the desk phone speaking volume and/or desk phone  
listening volume on the base. For most telephones the correct  
setting is position 3. SeeAdjust Your Headset Volume  
If your desk phone has a volume control, lower until the  
distortion disappears.  
If the distortion is still present, adjust the headset volume control  
to lower the headset speaker volume. SeeAdjust Your Headset  
Make sure there is 12 inches between your base and your  
computer, and 6 inches between your base and your telephone.  
I hear echo in the headset.  
Lower the desk phone speaking volume and/or desk phone  
listening volume on the base. For most telephones the correct  
setting is position 3. SeeAdjust Your Headset Volume  
If the audio level is too low in this position, increase the headset  
If your speaking volume is too low for your listener in this  
position, adjust the position of the headset to make sure the  
microphone is as close as possible to your mouth.  
Adjust the configuration switch on the base until a dial tone is  
heard. The default A works for most phones. SeeMake a Desk  
People I talk to can hear a buzz in  
the background.  
Move the base further away from your phone. SeePosition Your  
If the base power supply is plugged into a power strip, plug it  
into the wall directly.  
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Desk Phone  
Mobile  
The handset lifter is installed but  
does not lift the handset.  
Be sure the handset lifter power cord is firmly pushed into the  
handset lifter jack on the base.  
Pairing problems  
Ensure the Bluetooth LED on the base flashes red and blue by  
pressing the Bluetooth button for four seconds.  
Ensure the Bluetooth mobile phone is in search mode.  
When an active Bluetooth connection has been made, the base  
Bluetooth LED will be solid blue.  
Why doesn’t the base automatically  
reconnect with my mobile phone?  
Ensure Plantronic software had been installed.  
Ensure that the Auto Connect to Mobile Phone feature is Selected  
in the Plantronics Control Panel.  
Ensure that Stop Auto Connect to Moible When Headset is  
docked is Not Selected in the Plantronics Control Panel.  
Softphone  
When I dial from my softphone  
application, nothing happens.  
Ensure your headset is charged.  
Ensure your headset is subscribed to the base. See Subscribing a  
Headset.  
Ensure that the Plantronics software is installed. To download,  
visit plantronics.com/software.  
Ensure that you are using a compatible softphone application.  
For a list of compatible softphones, visit plantronics.com/  
software.  
If the Plantronics software is not installed and you do not have a  
compatible softphone, you must first press the base computer  
call button and then use the softphone interface to place/  
answer/end calls.  
Ensure that the headset is the default sound device. The  
Plantronics control panel will launch the sound devices control  
panel by going to Plantronics Control Panel > Preferences >  
General – Launch Audio Devices Control Panel.  
Restart your computer.  
Speaking and/or listening volume is  
too low or too high.  
Adjust headset listening volume with volume button.  
Adjust listening/speaking volumes in the computer’s sound  
control panel/system preferences.  
Adjust listening/speaking volumes in the softphone application.  
The sound is distorted or I hear an  
echo in the headset.  
Reduce speaking and/or listening volume on the computer using  
your softphone application.  
Point microphone towards your chin.  
If the distortion is still present, lower the volume on the headset.  
I can no longer hear any audio  
through my PC Speakers.  
For Windows XP systems  
• Refer to the “Audio” tab of the “Sounds and Audio Devices” option  
in your PC Control Panel.  
• Under “Sound Playback”, change the default setting from Savi  
Office to your PC speakers. Click “OK” to confirm your change.  
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For Windows Vista and Windows 7 systems  
• Refer to the “Sound” option in your PC Control Panel.  
• Under the “Playback” tab, change the default setting from  
“Speakers Savi Office” to your PC speakers. Click “OK” to confirm  
your change.  
For Mac OS X  
• Choose Apple menu > System Preferences and click Sound.  
• Click Output, and then select “Internal Speakers” or your speaker  
choice.  
No audio connection to PC.  
Unplug USB and power cables from base. Reconnect power cable  
first. Wait for power LED to illuminate, then re-connect USB  
cable. Quit and then re-start your PC audio or softphone  
application.  
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Avoid touching the contacts at the rear of the unit unnecessarily. If operation is interrupted by a static event, power-cycle the product to restore normal  
functions.  
NEED MORE HELP?  
1-800-544-4660  
Plantronics, Inc.  
Plantronics BV  
345 Encinal Street  
South Point Building C  
Santa Cruz, CA 95060 Scorpius 140  
United States  
2132 LR Hoofddorp  
©
2013 Plantronics, Inc. All rights reserved. Plantronics, the logo design, HL10, Savi, Sound Innovation are trademarks or registered trademarks of  
Plantronics, Inc. Windows is a registered trademark of Microsoft Corporation. Nortel is a trademark of Nortel Networks. Skype is a registered  
trademark of Skype Limited. All other trademarks are property of their respective owners.  
Patents: U.S. 7,633,963; D599,331; D582,901; D603,372; D589,031; China ZL200830005437.x; CN301013095D; EM 000873823-0004;  
001151336-0002; 000873823-0002; Taiwan D127496; D127399  
89945-06 (01.13)  
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