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Table of Contents
Chapter 1, W660/W680 Overview
Welcome to the W660/W680 .................................................... 1-2
Using This Guide ....................................................................... 1-2
System Requirements ................................................................ 1-3
Getting Help .............................................................................. 1-3
Online Help......................................................................... 1-3
Phone Support .................................................................... 1-4
Before You Call .................................................................... 1-4
The World Wide Web ......................................................... 1-4
Printer Options .......................................................................... 1-4
Ordering Supplies ...................................................................... 1-5
Chapter 2, Setting Up the W660/W680 Printer
Unpacking the Printer ............................................................... 2-2
Package Contents ................................................................ 2-3
Setting Up the W660/W680 ...................................................... 2-4
Choosing a Location for Your Printer ...................................... 2-5
Important Safety Notes ............................................................. 2-5
Assembling the W660/W680..................................................... 2-6
1. Attach the Wireframe to the Printer .............................. 2-7
2. Install the Sliding Fence .................................................. 2-8
3. Position the Output Stacker Tray ................................... 2-9
4. Connect the Parallel Cable or Serial Cable .................... 2-10
5. Connect the Power Cord ................................................ 2-12
6. Install the Ink Jet Cartridges (Color & Black) ............... 2-13
Removing the Ink Jet Cartridges............................................... 2-15
Chapter 3, W660/W680 Basics
Printer Features.......................................................................... 3-2
Speed ................................................................................... 3-2
Print Qualities ..................................................................... 3-2
Internal Fonts ...................................................................... 3-2
Font Size .............................................................................. 3-2
Material Thickness .............................................................. 3-3
Media Size ........................................................................... 3-3
Approved Media Types ....................................................... 3-3
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Setting Up a Job ......................................................................... 3-4
1. Set the Separator Gap ..................................................... 3-6
2. Center the Wireframe under the Material ..................... 3-9
3. Set the Feed Angle ........................................................... 3-10
4. Position the Sliding Fence .............................................. 3-11
5. Load Material .................................................................. 3-12
6. Adjust the Position of the Feed Ramp ........................... 3-13
7. Adjust the Media Thickness Lever ................................. 3-14
8. Adjust the Exit Rollers .................................................... 3-15
9. Print a Test Piece ............................................................. 3-16
Chapter 4, Using the W660/W680 With Your
Computer
Installing the Printer Driver ...................................................... 4-2
Selecting Printer Properties....................................................... 4-10
Using the Printer Properties Window ...................................... 4-11
Selecting the W660/W680 Printer from a Windows
Application .......................................................................... 4-25
Envelope Designer™.................................................................. 4-26
Chapter 5, Printer Maintenance
Preventive Maintenance ............................................................ 5-2
Cleaning ..................................................................................... 5-2
Print Quality Problems ............................................................. 5-2
Exit Rollers ................................................................................. 5-3
Sensor ......................................................................................... 5-3
Floor Assembly and Top Cover ................................................. 5-3
Chapter 6, Troubleshooting
Problems and Solutions ............................................................ 6-2
Feed Problems ..................................................................... 6-2
Print Quality Problems....................................................... 6-3
Interface Problems .............................................................. 6-4
Connector Diagram ............................................................ 6-5
Motor Problems .................................................................. 6-6
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Table of Contents
Barcode Problems ............................................................... 6-6
Other Problems ................................................................... 6-7
Appendix A, Control Panel Menus
Using the Control Panel ............................................................ A-2
Using the Menus ........................................................................ A-3
Using the Main Menu................................................................ A-5
Main Menu Diagram ................................................................. A-6
1. Address Layout ................................................................ A-7
2. Print Quality ................................................................... A-10
3. Font Selection.................................................................. A-12
4. Barcode ............................................................................ A-14
5. Address Recovery ............................................................ A-16
6. Clear Counter .................................................................. A-18
7. Job Settings ...................................................................... A-18
Using the Setup Menu ............................................................... A-20
Setup Menu Diagram ................................................................ A-21
1. Heavy Media Mode ......................................................... A-22
2. Test Print Head................................................................ A-22
3. Purge Print Head ............................................................ A-23
4. Lines Per Address ............................................................ A-23
5. Communications ............................................................ A-24
6. Hex Dump Mode ............................................................ A-26
7. Language.......................................................................... A-28
8. Envelope Feed Delay ....................................................... A-30
9. Auto Envelope Eject ........................................................ A-30
10. ROM Revision Number ................................................ A-31
Appendix B, Specifications
W660/W680 Specifications ....................................................... B-1
Index
Index to the Contents of this Manual....................................... i-1
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Chapter 1
The W660/W680
Printer Overview
The Pitney Bowes W660/W680
is a versatile, easy-to-use desk-
top printer designed for ad-
dressing applications.
This chapter explains what's in
this guide, and tells you how to
order supplies and where to get
more information about using
your W660/W680.
In this chapter:
Welcome to the W660/W680 Ink Jet
Printer .................................................1-2
Using This Guide...............................1-2
System Requirements .................... 1-3
Getting Help ......................................1-3
Printer Options .................................1-4
Ordering Supplies .............................1-4
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1 • W660/W680 Printer - Overview
Welcome to
The Pitney Bowes W660/W680 ink jet printer is a desktop printer
used to print addresses, graphics and other information, in color
(W680), on a wide range of material of various sizes, construc-
tion and composition. With the W660/W680 you can define the
font, placement, print quality and bar code characteristics for
your addresses.
the W660/
W680 Ink Jet
Printer
This Operator Guide shows you how to:
•
•
•
•
•
Set up the W660/W680 printer
Connect it to your computer
Define your envelope layout
Print a test mail piece
Send a mail job to the printer from your computer
application.
Using This
Guide
Refer to this guide for information about printer setup, operation
and troubleshooting. It is divided into the following chapters:
Chapter 1, Introduction
Contains an overview of the W660/W680 Operator Guide,
information about ordering supplies and a list of help resources.
Chapter 2, Setting Up the the printer.
Contains instructions for assembling your printer.
Chapter 3, Printer Basics
Explains how to set up your printer to run a job.
Chapter 4, Using the Printer With Your Computer
Contains instructions for installing the printer driver, selecting
the printer from your software program and sending a mail job
from your computer.
Chapter 5, Printer Maintenance
Describes how to keep the printer clean and functioning prop-
erly.
Chapter 6, Troubleshooting
Contains a list of possible problems and their solutions.
1-2
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W660/W680 Printer - Overview • 1
Appendix A, Control Panel Menus
Explains the Main Menu and Setup Menu options available on
the W660/W680 control panel.
Appendix B, Specifications
Provides hardware and material specifications. Your printer will
run at its best when your material conforms to our specifications.
System
Requirements
In order to operate the W660/W680 with your computer, your
system must meet the following requirements:
CPU
80486 or Pentium recommended
8 MB RAM recommended; 16 MB
or more preferred
Operating System
Parallel Cable
Windows 95/98/2000/NT/ME
A parallel cable is supplied with your
printer. If you choose to use another
cable, make sure it isn't any longer than
10 feet.
Or Serial Cable
To use the serial port, a serial cable of no
more than 15 feet in length is required.
Getting Help
As you use your printer, there may be times when you need help
to solve a specific application problem, or you may want addi-
tional information about printer operation. Pitney Bowes pro-
vides several information resources.
Online Help
The W660/W680 Print Driver has a built-in help system. To get
to the driver, click on Properties from Windows print dialog box.
Right- click on items in question for the "What's This" Help
button.
If you're using Pitney Bowes programs such as Envelope De-
signer™ or SmartMailer™, press the F1 key while you're using the
program to display information about the open screen. Select the
Help menu to display a list of topics or search for a term. Refer to the
documentation supplied with these programs for more information.
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1 • W660/W680 Printer - Overview
Phone Support
If you need technical support, call the Pitney Bowes National
Diagnostic Center at:
Getting Help
(continued)
(800) 253-6565
Before You Call...
Please see Chapter 6, Troubleshooting, for a description of
common problems and their solutions. If you need to call, please
have the following information at hand:
•
•
•
Product name: W660/W680.
Serial number: See back of unit.
Nature of problem: What happens and when does it
happen?
•
The steps you've already taken to solve the problem and
the results.
The World Wide Web
We encourage you to visit our web site at:
http://www.pb.com
You'll find the latest information about our products and services
as well as answers to frequently asked technical questions.
Printer Options Pitney Bowes offers several very useful options for your W660/
W680:
•
Envelope Designer™ lets you create a professional
looking envelope in a matter of seconds—you don't have
to bother with the print driver or make manual settings.
The W853 Ink Dryer helps to eliminate smudging on
difficult materials like glossy stock.
The W760 Power Stacker holds up to 300 #10 envelopes.
It helps maintain a neat stack in ZIP Code order when
you run long jobs.
•
•
•
SmartMailer software refines and presorts mailing list
entries to enable faster mail delivery at the lowest pos-
sible rates.
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W660/W680 Printer - Overview • 1
Ordering
Supplies
You can order supplies for your W660/W680 printer directly
through the Pitney Bowes Supply Line. To place an order, call:
(800) 243-7824
The following supplies are available for your W660/W680
printer:
•
•
Single Black Ink Cartridge (order number 711-1)
Single Color Ink Cartridge (W680 only) (order number
660-5)
•
4 Pack of Black Ink Cartridges (order number 660-9)
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1 • W660/W680 Printer - Overview
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Chapter 2
Setting Up the
W660/W680
Printer
This chapter explains how to
unpack, assemble and connect
your new printer.
In this chapter:
Unpacking the Printer .....................2-2
Package Contents ............................2-3
Setting Up the W660/W680 .......2-4
Choosing a Location .......................2-5
Important Safety Notes ................2-5
Assembling the W660/W680 ..... 2-6
Attaching the Wire Frame.............. 2-7
Installing the Fence ........................ 2-8
Positioning the
Output Stacker............................... 2-9
Connecting the Parallel or
Serial Cable ..................................... 2-10
Connecting the Power Cord .......... 2-12
Installing the Ink Jet Cartridge .. 2-13
Removing the Ink Jet Cartridge .. 2-15
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2 • Setting Up the W660/W680 Printer
As you remove the W660/W680 contents from the box, check the
parts against the list on the opposite page.
Unpacking the
Printer
7
1
2
3
4
5
6
(Shipped Assembled)
2-2
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Setting Up the W660/W680 Printer • 2
Unpacking the
Printer
Package Contents
1. W660 or W80 Printer
2. Output Stacker
3. Wire Frame with Feed Ramp, Washer and Retaining
Knob (Input Material Stacker assembled)
4. Long Sliding Fence
5. Power Cord
6. Short Sliding Fence
7. Parallel Cable
Not Shown:
•
Printer Driver Software (SAPS)
•
Ink Jet Cartridges (Color - W680 only, and Black -
both models)
•
•
•
•
•
•
Quick Setup Instructions
Printer Operating Guide
Operator Training Guide
PostNet Certificate
Installation Quality Report
Operator Safety Tip Card
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2 • Setting Up the W660/W680 Printer
The assembled printer should look like the picture below. The
parts you have to put together are identified.
Setting Up the
W660/W680
Wireframe
Input Stacker
Feed Ramp
and Lock Knob
Sliding
Fence
Output Stacker
Refer to this picture as you set up your printer. Follow the steps
on pages 2-7 through 2-15. The following product orientation
will be useful in performing these steps:
Front is the area of the printer housing the LCD.
Rear is the area of the printer with the cable interface panel.
Left side is the input area of the printer.
Right side is the output area of the printer.
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Setting Up the W660/W680 Printer • 2
Follow these guidelines and safety precautions when selecting a
location for your printer.
Choosing a
Location for
Your Printer
•
Place the printer on a table or other stable, level surface
within the cable's length (Parallel 10 feet max. - Serial 15
feet max.) of your computer.
•
Allow for adequate space. The W660/W680 is 14.7 inches
high, 16.2 inches wide and 21.7 inches deep, without the
wire frame input stacker.
•
•
Allow for adequate ventilation around the base and rear
of the printer.
Protect the printer from heat, dust and moisture. Avoid
placing the printer in direct sunlight.
Important
Safety Notes
•
To protect against electric shock, plug the machine into a
properly grounded wall outlet. DO NOT use an adapter
plug. Use of an adapter could compromise the ground
and cause a possible shock hazard or damage to the
equipment in the event of a short circuit.
•
•
DO NOT remove the ground pin from the line cord.
Avoid using outlets controlled by wall switches. Someone
could accidently shut your printer off.
•
The power cord wall plug is the primary means of
disconnecting the machine from the AC power. The wall
outlet should be near the machine and easily accessible.
•
•
•
DO NOT route the power cord over sharp edges or trap
it between pieces of furniture.
Insure that there is no strain on the power cord where it
passes between the equipment, walls or furniture.
Be certain the area in front of the wall receptacle into
which the machine is plugged is free from obstruction.
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2 • Setting Up the W660/W680 Printer
•
Do not remove covers. The machine covers serve to
Important
Safety Notes
enclose hazardous parts. If the machine has been
dropped or has otherwise had the covers stressed in any
way, report it to your Pitney Bowes Customer Service
Representative.• Keep fingers, loose clothing, jewelry and
long hair away from the moving parts.
•
•
To reduce the risk of fire and/or electrical shock, do not
attempt to disassemble this machine. If service is re-
quired, contact your Pitney Bowes Customer Service
Representative.
Use only Pitney Bowes approved supplied ink cartridges
and cleaners. Read all instructions before attempting to
operate the equipment.
In addition, follow any specific occupational safety and health
standards for your workplace or area.
Once you've placed the printer in a suitable location, assemble
the printer components in the following order:
Assembling the
W660/W680
NOTE: Do not plug the printer into the power source until
you've completed steps 1-4.
1. Install the wireframe input stacker (page 2-7).
2. Install the sliding fence (page 2-8).
3. Position the output stacker (page 2-9).
4. Connect the parallel or serial cable (page 2-10).*
5. Attach the power cord and turn the printer ON (page
2-11).
6. Install the ink jet cartridges (page 2-13).
Instructions for installing each of these components start on
the next page.
* Requires use of a small flat-head screwdriver.
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Setting Up the W660/W680 Printer • 2
1. Attach the Wire Frame to the Printer.
Assembling the
W660/W680
(continued)
1. Hook the bottom edge of the wire frame under the tabs
in the frame slide.
2. Rotate the wire frame and insert the curved metal bar on
the bottom of the frame into the height adjustment slot.
See photos below.
Tabs
Lock
Lever
Height
Adjustment
Slot
Lock
Knob
Curved
metal Bar
Wire
Frame
Bottom
Edge
3. Adjust the height of the wireframe so it's positioned at
about a 45 degree angle. Turn the lock knob on the side
of the slide clockwise to hold the wireframe in position.
You can adjust both the height and side-to-side position
of the wireframe to accommodate the size and type of
the material you're running. We talk about this in the
next chapter.
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2 • Setting Up the W660/W680 Printer
2. Install the Sliding Fence
Assembling the
W660/W680
(continued)
The W660/W680 has two fences—a long one and a short one.
Use the short fence when printing material smaller than a #10
envelope. Use the long fence for larger material.
Slide the square edge of the sliding fence into the slots on the
frame slide as shown below. The fence fits snugly in the slots to
ensure accurate positioning during operation. The next chapter
explains how to set the fence to the width of the material you're
running.
Sliding Fence
in Position
2-8
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Setting Up the W660/W680 Printer • 2
3. Position the Output Stacker Tray
Assembling the
W660/W680
(continued)
Printed material is deposited in the output stacker tray. The tray
can stack up to 150 #10 envelopes. Slide it under the output area
of the printer as shown below, then center it on the output area.
Right to left placement of the tray varies with the size of the
media being printed.
Output Stacker
Tray
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2 • Setting Up the W660/W680 Printer
4. Connecting the Parallel Cable or Serial Cable
Connecting the
W660/W680
to Your
Use the parallel cable supplied to connect the W660/W680 to
your computer, or use an approved serial cable.
Computer
Each end of the parallel cable has a connector. One end is labelled
“Printer” and the other is labelled “Computer.”
1. To connect the Parallel Cable to the printer, align the end
of the cable connector labelled “Printer” with the parallel
port on the interface panel at the rear of the printer. (See
the figure below.) Push the cable connector into the port.
Serial Port
Parallel Port
Power Switch
Fuse
Power Receptacle
2-10
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Setting Up the W660/W680 Printer • 2
2. Secure the connector by snapping the two wire clips over
the corresponding tabs on the connector, as shown in the
figure below.
3. Align the end of the cable connector labelled “Computer”
with the printer port on your computer, then push the
cable connector into the port. Secure the connection by
tightening the screws on either side of the connector.
4. To connect a Serial Cable to the printer, align the 25 pin
male connector end of the cable with the serial port on
the left side of the printer's interface. Attach the cable to
the printer and the computer's hex jack screws using the
thumb screws in the connectors.
5. Initialize the W660/W680's communication port by
sending data to either the parallel or serial port. When
the serial interface is used, the W660/W680 Communica-
tions menu settings must be configured to match the
computer settings. Configure the computer to use either
the XON/XOFF or DTR handshaking settings to commu-
nicate with the W660/W680. Use the following sub
menus to change the W660/W680 serial communica-
tions: A. Baud Rate, B. Parity, C. Word Length and D.
Line Termination.
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2 • Setting Up the W660/W680 Printer
5. Connect the Power Cord
Connecting to
Power
1. Connect the female end of the power cord to the power
receptacle in the interface panel. Refer to the figure on
page 2-10.
2. Plug the male end of the power cord into a grounded
outlet. Please review the safety information on pages
2-9 and 2-10.
Once you've connected the cable, press the printer’s power switch
to the “|” (ON) position. The switch is located next to the power
cord receptacle.
Turning On the
W660/W680
When you turn the printer on:
•
•
The LCD menu shows the "STARTUP" and "INITIALIZ-
ING" screens.
After the print head carriage moves to the right and
parks in the maintenance station, the LCD shows the
"ON LINE" screen.
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Setting Up the W660/W680 Printer • 2
6. Install the Ink Jet Cartridges (Color & Black).
Installing and
Removing the
Ink Jet
The printer uses Ink Jet Cartridges for printing. You must install a
black only cartridge (W660), or a black and a color cartridge
(W680), before you can print. To begin:
Cartridges
1. With the printer on, press the On Line key until the
display reads OFF LINE.
2. Open the Transport Door of the printer.
3. Press the Cartridge+ key on the control panel to move
the carriage to the middle of the printer.
4. Remove the color (W680 only) or black cartridge (both
models) from its shipping container by peeling the top
cover off. Be careful not to touch the copper ribbon.
WARNING! The ink in the cartridge may be
harmful if swallowed. Keep new and used car-
tridges out of reach of children. Discard empty
cartridges immediately.
5. Gently remove the tape covering the ink nozzles on the
print cartridge. Be careful not to touch the copper nozzles.
6. Gently insert the cartridge (color to the right, black to
the left) into the carriage at approximately a 20 degree
angle with copper strip to the bottom and in first. Press
down on the cartridge until it is seated.
Note: The print
cartridge photos in
this section are of
the W680 printer.
The W660 has only
one cartridge.
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2 • Setting Up the W660/W680 Printer
7. Push the cartridge forward (away from you) until it
Installing and
Removing the
Ink Jet
snaps in place.
Cartridges
(continued)
8. Close the Transport Door.
9. The prompt asks about resetting the ink level. Select
"YES" if you have installed a new cartridge. Otherwise,
select "NO".
10. Press Enter. The display returns to the "OFF LINE"
screen.
Note: The print cartridge photos in this section are of the W680
printer. The W660 has only one cartridge.
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Setting Up the W660/W680 Printer • 2
Removing the Ink Jet Cartridges
Installing and
Removing the
Ink Jet
Cartridges
(continued)
To remove or replace the ink jet cartridges, follow these steps:
1. With the printer on, press the On Line key until the
display reads OFF LINE.
2. Open the Transport Door of the printer.
3. Press the Cartridge key on the control panel.
This moves the carriage to the middle of the printer.
4. To remove the ink jet cartridge (color or black), place
your thumb on the grooved surface and press down until
it pops loose.
5. Lift the print cartridge out of the cradle.
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Chapter 3
W660/W680
Basics
In this chapter you'll learn
about key features of the
W660/W680 printer and how
to adjust it to meet the re-
quirements of your print jobs.
In this chapter:
Printer Features ...............................3-2
Set Up the Job ................................ 3-4
Set the Separator Gap ................. 3-6
Center the Wireform....................... 3-9
Set the Feed Angle ........................3-10
Position the Feed Fence ................. 3-11
Load Materials ............................... 3-12
Adjust Feed Ramp ......................... 3-13
Adjust Media Thickness Lever .... 3-14
Adjust Upper Exit Rollers ............ 3-15
Print a Test Piece ...........................3-16
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3 • W660/W680 Basics
The W660/W680 has the following features:
Printer Features
Speed (pieces per hour):
9000 # 10 envelopes, 3 lines,
10 pt, Black
Print Qualities
Internal Fonts:
Draft, Letter, Executive
13 (14 including Code 39
Barcode)
Optional Font Card
Font Point Size:
Material Thickness:
4 to 30
0.003" to .118"
Speed
Printer speed refers to the number of pieces of mail that can be
processed in an hour. The W660/W680 can process 9000 number
10 envelopes per hour, depending on the address content and
configuration. Printer speed depends on the number of charac-
ters per line, the number of lines, character size, font, interface,
barcode, material size and graphics.
Print Qualities
The printer has three selectable print qualities: Draft (fastest
speed), Letter (medium speed) and Executive (slowest speed).
Internal Fonts
A font is a set of characters (letters, numbers and symbols) that
use the same typeface. The W660/W680 has thirteen (plus Code
39 barcode) different typefaces: Courier, Sans Serif, Roman, OCR
A, Quincy, Springer, Hancock, Alpine, Baxter, Marina, Stencil,
Windmill, and Silicon. You can select these fonts from the printer
control panel menus.
If you set up a print job from your computer, you can use any
font that is available from your software application.
Font Size
Font size refers to the size of each typeface. The W660/W680 uses
from 4 to 30 point size for internal or downloaded fonts.
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W660/W680 Basics • 3
Material Thickness
Printer Features
(continued)
Thickness refers to the size of the material that is processed
through the printer. The W660/W680 can handle material from
.003" up to .118" thick.
Media Size
The W660/W680 can print on the following range of material
sizes.
Width
Height
Thickness
Maximum
Minimum
12.5"
(317.5 mm)
15"
(381 mm)
.118"
(3.0 mm)
3 "
(76 mm)
5"
.003"
(.0762 mm)
(127 mm)
For envelope addressing purposes, the W660/W680 is compatible
with any word processor or database application that can print a
mailing label.
Approved Media Types
The printer can be used with the following types of material:
•
•
•
Envelopes
Booklets-Tabbed
Catalog envelopes
•
•
•
Postcards
Self Mailers
Paper
All envelopes must be without windows, empty and unsealed.
Any folded material needs to be tabbed.
Refer to Appendix B, Specifications, for detailed specifications for
the W660/W680, including specific requirements for using each
type of material.
Other printer features include:
•
Ink Jet technology with shuttling head.
•
Interface to a standard IBM® compatible computer.
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•
•
•
•
•
Prints USPS POSTNET certified bar code.
LCD menu display available in seven languages.
Memory capable of storing up to eight jobs.
Printing virtually anywhere on an envelope.
Graphic printing capability.
Setting up a print job means adjusting the printer to accommo-
date the width, height, thickness and weight of your material.
There are two things that determine how reliably your printer
feeds: the setup adjustments and the quality of your material. A
good setup minimizes misfeeds and jams. And your printer will
perform at its best when you run material that falls within our
published specifications. Please see Appendix B for complete
material specifications.
Setting Up A
Job
The figure on the next page calls out key machine components,
each of which is briefly described in the text that follows. Refer to
the figure on the next page for component location.
1. H-Block Separators
Adjust to the thickness of your material. The gap between the H-
Block separator fingers and the feed rollers should be just enough
to allow a single piece to feed through the printer.
2. Input Area
Where you stack material for printing. You'll make most setup
adjustments in this general area.
3. Interface Panel (Not Shown)
Located on the lower part of the rear cover, the panel has the ON/
OFF switch, parallel cable connector and power cord receptacle.
4. Wire Frame
Supports the material stack. Adjust the feed angle to accommo-
date the weight of the material you're running. Adjust its side-to-
side position so it's centered under the stack.
3-4
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5. Feed Ramp and Lock Knob
Setting Up A
Job (continued)
The feed ramp adds a gentle slope to the stack to help feeding.
Lower the feed ramp until the top of the bottom piece in the
stack reaches the middle of the feed ram. Secure the feed ramp
with the lock knob.
6. Wireframe Slide
Slides the wireframe side to side. Lock in position with the lock
lever (Item 7).
7. Wireframe Slide Lock Lever (Not Shown)
Locks the wireframe slide in position.
3
4
2
1
13
12
11
10
5
6
7
9
8
8. Feed Fence
Helps confine the stack. Adjust to the width of your material plus
1/16" clearance.
9. Control Panel
Use the control panel buttons to access printer menus, define
print options, run the print job, position the print carriage and
turn the printer on and off line. See Appendix A, Printer Menus,
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for detailed instructions. If you have the W660/W680 print driver
loaded on your computer, you can easily perform these functions
from within your application.
Setting Up A
Job (continued)
10. OutputStacker Tray
Printed material is deposited in the stacker (catch) tray. The tray
holds about 5" of material.
11. Output Area
Where printed material is ejected from the printer.
12. Exit Rollers (Not Shown)
Guides the printed material as it exits the printer. Adjust so that
each roller overlaps the edge of the material by 1/4".
13. Transport Door
Open to gain access to the print cartridge and exit rollers.
The following procedure describes the steps for setting up a
job.
1. Set the Separator Gap
Switching from one material type to another requires setting the
gap between the separators and the feed roller before printing
begins. To find the correct spacing, refer to the figure on the next
page and follow the instructions below:
1. Loosen the lock knobs to unlock all three H-Blocks.
2. Lift all three H-Blocks to their highest position and lock
in place.
3. Place a sample piece of material into the input area.
Align the sample with the left wall of the input area, then
place it between the separator fingers (the lower section
of the H-Blocks) and the feed roller.
4. Lower only the H-Blocks that come in direct contact with
the sample material. Make sure the material is between
the separator fingers and the feed rollers, and that the
separator fingers do not directly contact the feed rollers.
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5. Lock each separator in place.
Setting Up A
Job (continued)
NOTE: If the separator gap is not set properly, the printer
will misfeed or jam. If the gap is to big, the printer will feed
doubles (two or more pieces at the same time). If the gap is
too small, material will jam at the feed roller entrance. If
you're running post cards and have feeding problems, set a
smaller gap between the H-Block separators and feed rollers,
or use thinner media.
Setting the Separator Gap
H-Block Separator
Lock Knob
Support Plate
Place a
sample piece
against the
input wall and
between the
separator
fingers and the
feed roller
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Setting Up A
Setup Example Using # 10 Envelopes:
Job (continued)
When you set the feed gap for a number 10 envelope, the width
of the envelope will fall completely under the inside and middle
H-Blocks, but only half way under the outer H-Block.
In this case, remove the sliding fence, then follow this procedure:
1. Slide the #10 envelope over until it is under both fingers
of the outermost H-Block.
2. Lower the outer H-Block so it contacts the material, then
lock the H-Block in place.
3. With all H-Blocks locked in position, slide the envelope
back to its original position.
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2. Center the Wireform under the Material
Setting Up A
Job (continued)
1. Place a sample piece of material in the feed area, up
against the support plate.
2. Push down on the wireframe lock lever to free the
wireframe slide.
3. Center the wireframe under your sample piece of mate-
rial.
4. Pull up on the lock lever to secure the wireframe in
position.
Lock Lever
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3. Set the Feed Angle
Setting Up A
Job (continued)
The feed angle of the wireframe input stacker depends on the
type of material you're running:
•
•
•
Heavy material—adjust to a low angle
Standard material—adjust to the center (45 degree angle)
Light material—adjust to a high angle
To make the adjustment:
1. Loosen the lock knob on the wireframe slide.
2. Move the wireframe up or down as required.
3. Tighten the lock knob to secure the wireframe.
Wire Frame
Lock Knob
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4. Position the Sliding Fence
Setting Up A
Your printer comes with two sliding fences—a long one and a
short one. Use the long fence for number 10 envelopes and larger
materials. Use the short fence for materials smaller than a num-
ber 10 envelope.
Job (continued)
To position the fence:
1. Place a sample piece or trial stack of material in the input
area.
2. Slide the fence until it almost touches the stack of
material.
3. Check that there's about 1/16" clearance (the thickness of
adime) between the fence and the stack.
NOTE: Proper clearance is important. If you push the fence
tight up against the stack, it could retard feeding and cause
jams. If the clearance is too great, pieces could skew as they
feed into the printer.
Sliding Fence
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5. Load Material
Setting Up A
Once your printer is set up, you can load material and make a test
print. Avoid misfeeds by following these precautions:
Job (continued)
1. Make sure the input area is free of dust and other matter.
2. Take a manageable amount of material and while holding
it as shown, fan all sides of the material to separate each
piece. This step helps keep misfeeds to a minimum.
3
4
Tamp the material on a flat surface, making sure that the
stack is square.
Shingle the stack as you load it into the input area. Load
envelopes so the side to be printed faces up. Flaps should
be down and oriented away from the feed roller (flaps
trailing).
5. Position the right edge of the envelopes flush against the
support plate. Begin with just a few envelopes to start
the stack and get the proper contour, then add several
more pieces. Then, add the remainder of the stack.
NOTE: Envelope feeding is generally more reliable if there
are more than just a couple of envelopes in the input bin.
6. Adjust the position of the feed ramp as described on the
next page.
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6. Adjust the Position of the Feed Ramp
Setting Up A
Job (continued)
With a stack of material loaded:
1. Loosen the lock knob that holds the feed ramp in posi-
tion.
2. Lower the feed ramp until the top of the bottom piece of
the stack reaches the middle of the feed ramp.
3. Tighten the feed ramp's lock knob to hold it in position.
Feed Ramp
At this point, it's a good idea to recheck your setup adjustments:
•
•
•
•
Is the separator gap adjustment correct?
Is the wireframe centered under the material?
Is the feed angle okay?
Is there a slight clearance between the sliding fence and
the edge of the stack?
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7. Adjust the Media Thickness Lever
Setting Up A
Job (continued)
The media thickness lever sets the distance between the printhead
and the material. Use it to compensate for different material
thicknesses. The lever is located inside the printer under the
transport door, as shown below.
Set for approximate material thickness. Up position for thicker
material (.118"), down position for paper or card stock (.010").
Media Thickness
Lever
Print a test piece (page 3-16) with the lever in the middle posi-
tion. If the address appears blurred or too light, lower the lever; if
the address appears smeared, raise the lever
A Note about Print Quality
The W660/W680 is designed to feed and print on a range of
materials with various finishes and coatings. However, the
sharpness of the print may vary with different materials, depend-
ing on how absorbent the surface is, as well as other qualities.
You'll get best results using white wove bonded stock. Printing is
less sharp on Tyvek, recycled and glossy material. It is also
possible that ink may not dry thoroughly on certain very glossy
materials. Always test high gloss materials for their drying
qualities before you buy them in quantity and attempt to run a
print job.
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8. Adjust the Upper Exit Rollers
Setting Up A
Job (continued)
Adjust the upper exit rollers so the outside edge of the rollers
overlap the left and right edges of the material by 1/4". Slide the
rollers from side to side to make the adjustment.
IMPORTANT: Make sure the rollers do not touch any
printed area of the material. If this happens, the rollers will
act like a printing press and imprint a faint impression at
incremental distances on the material. If this happens, move
the roller or rollers toward the nearest clear zone, that is, an
area free of printing.
Output Stack Height
The output stacker holds up to five inches of material before it
becomes necessary to remove the stack from the bin. The op-
tional W760 stacker increases capacity to 300 #10 envelopes.
NOTE: As the stack approaches the 5" limit, there is a poten-
tial for stacking misfeed (pieces not neatly stacked one on top
of the other). This can cause envelopes to stack out of ZIP
Code sequence.
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9. Print a Test Piece
Setting Up A
1. Make sure material is loaded properly. (Or you can use a
single test piece if you'd like to check your setup adjust-
ments.)
Job (continued)
2. Turn the printer ON. The On/Off switch is located on the
interface panel at the rear of the machine. Wait for the
printer to finish its startup routine and for the "ON
LINE" screen to appear on the LCD.
3. Press the On Line button on the printer control panel
until the LCD display reads OFF LINE.
4. Press the "Test Env." button. A single envelope will feed
and a sample address should print.
5. Check the print quality. If it's not what you want, adjust
the media thickness lever (page 3-14) as required and run
another test piece by pressing the Test Env. button on the
interface panel at the rear of the machine.
Test Env.
Display
On Line
When you're satisfied with the setup adjustments, you're ready to
run the job. The next chapter explains use of the printer with
your computer.
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Chapter 4
Using the W660/
W680 With Your
Computer
This chapter has instructions
for installing the W660/W680
printer driver and selecting the
printer from a computer appli-
cation.
In this chapter:
Installing the Printer Driver .........4-2
Selecting Printer Properties...... 4-10
Using Printer Properties
Windows ......................................... 4-11
Selecting the W660/W680
from a Windows® Application..........
....................................................... 4-25
Using Envelope Designer with
the W660/W680 ....................... 4-26
NOTE: Graphics that show the
W680 also represent the W660.
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4 • Using the W660/W680 with Your Computer
Before using the W660/W680 printer with your computer, you
Installing the
W660/W680
Printer Driver
must install the W660/W680 printer driver. The driver gives your
computer information about the printer you're using, and tells
the printer about the settings you want to use in your print job.
To install the W660/W680 printer driver, follow these steps:
1. Turn on your computer and wait for it to finish booting.
2. Insert the Pitney Bowes Stand Alone Printing (Envelope
Designer Plus) software into the CD-ROM drive. After a
few seconds, the ADDRESSRIGHT Printing System
Welcome message displays on the monitor. If it doesn't,
do the following:
•
•
Click the Start menu, then select the Run option.
Click "Browse" and type D:\setup.exe ("D" equals the
CD-ROM drive letter). If your CD-ROM drive is
designated by a different drive letter, type the correct
letter in the command line.
•
Click "OK" in the Run window. The Run window
closes and the ADDRESSRIGHT Printing System
Welcome window appears.
3. When you are ready, click "OK" to proceed with the
installation.
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An install update message displays briefly, followed by the Install
window which displays a prompt for restarting the system.
Installing the
W660/W680
Printer Driver
(continued)
4. Click "OK" to restart the computer.
5. When the Applications Running window appears, shut
down any running applications, then click "OK".
The Options List window displays.
6. Select the desired components, then click "OK".
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4 • Using the W660/W680 with Your Computer
An install update message window displays briefly, followed by
the Destination Directory window.
Installing the
W660/W680
Printer Driver
(continued)
An install update message window displays briefly, followed by
the Program Folder window.
8. Select the desired folder, then click "OK".
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An install update message window displays briefly, followed by
a prompt to create a printer.
Installing the
W660/W680
Printer Driver
(continued)
9. Click "OK" to enter the program for adding a printer to
your computer setup.
An install update message displays briefly, followed by the first
window in the Add Printer Wizard. It prompts you to begin
installing the printer.
10. Click "Next" to begin the installation process.
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4 • Using the W660/W680 with Your Computer
The window for designating the printer connection displays.
Installing the
W660/W680
Printer Driver
(continued)
11. Select from the available options, then click "Next".
The window for identifying the printer manufacturer and model
displays.
12. Select Pitney Bowes from the Manufactures area and
Pitney Bowes W660 or W680 from the Printers area.
Then, click the "Next" button.
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Using the W660/W680 with Your Computer • 4
The window for selecting the port displays. The default port is
highlighted
Installing the
W660/W680
Printer Driver
(continued)
When the next window displays, Pitney Bowes W660 or W680
appears in the printer name area. The prompt asks you to indi-
cate if you want to use this printer as the default setting.
14. Select "Yes" if you plan to dedicate your system to
mailings. Otherwise, select "No". After making the
desired selection, click "Finish".
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4 • Using the W660/W680 with Your Computer
The Envelope Printer Accelerator Setup window displays.
Installing the
W660/W680
Printer Driver
(continued)
15. Select "Proceed with installation" if you intend to use
non-Pitney Bowes applications and refer to step 17 on
the next page for additional instructions. Otherwise,
select "Cancel".
If you selected "Cancel", the Update Complete window displays.
16. Remove the printer CD-ROM, then click "OK". The
system automatically restarts and the installation process
is finished.
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If you selected "Proceed with installation", the 3rd Party Envelope
Printing Setup window displays.
Installing the
W660/W680
Printer Driver
(continued)
17. Select the printer to be targeted by the Accelerator, then
click "Next".
The Successful Configuration window displays.
18. Click "OK" to complete the installation process.
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4 • Using the W660/W680 with Your Computer
This section describes printer properties and use of the windows
for selecting the available options. To access the main properties
window, follow these steps:
Selecting
Printer
Properties
1. Click the "Start" button in the task bar, then select
"Settings".
2. Click "Printers." The Printer window displays.
3. Right click the Pitney Bowes icon, then left click the
Properties option.
The Properties window opens and displays eight tabs, each of
which allows access to different printer options. Note that the
General tab window displays when the Properties window opens.
To access another option, left click on the appropriate tab. A
window for the selected option displays.
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NOTE: An explanation of items in the tab windows is also
available by doing the following:
Using the
Printer
Properties
Window
•
•
Right click an item to display the "What's This" button.
Right or left click this button to display the information
about the selected item.
Use of the window for each tabbed item follows, starting with the
General tab window.
If the General tab window is not currently active, left click the
General tab.
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Use the Comment area to make a statement about the printer.
Using the
Printer
Properties
Window
For example, you might want to indicate what the printer should
be used for and when it is available. If this printer is shared, the
comment entered in this area displays on the computers sharing
this printer.
Use the Separator page area to insert a page between each printed
document. Options for this item are available through the pull-
down menu and include: none; Full; and Simple. To insert a page
that includes a graphic, select Full. To insert a page that has text
only, select Simple.
To look for and select the file that you want to use as the separa-
tor page, click the "Browse" button
To print a test page to ensure that the printer is set up correctly,
click the "Print Test Page" button.
The "OK, "Cancel", and "Apply" buttons display at the bottom of
each tab window and work the same way in each window. Note
that the "Apply" button is active only after a setting in the tab
window is changed.
•
•
•
To save the selected settings and close the Properties
window, click the "OK" button.
To save the selected setting and keep open the Properties
window, click the "Apply" button.
To close the dialog box without saving any changes made
to the options in a tab window, click the "Cancel" button.
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Using the
Printer
Properties
Window
To display the Details window, left click the Details tab in the
Properties window.
Use the Print to the following port area to select the port to
which the printer is connected or the path to your network
printer. Options for designating the port include the following:
•
•
•
Type in the path.
Selecting a path from the drop-down list.
Click on "Add Port" to select the type of port you want to
add.
The "Delete Port" option allows point and click removal of
unwanted port designations.
Use the Print using the following drive area to display the type
of printer in use. A drop-down menu shows the available op-
tions. The selected driver must match the printer or be compat-
ible with it.
To change or update the printer driver, click the "New Driver"
option.
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4 • Using the W660/W680 with Your Computer
Use the "Capture Printer Port" option to map a path to the
network drive.
Using the
Printer
Properties
Window
Use the "End Capture" option to remove the mapping of a port
from a network drive.
Use the Timeout Settings in the following manner:
•
Choose the "Not Selected" area to specify the time (in
seconds) that Windows will wait for the printer to be
online before reporting an error.
•
Choose the "Transmission retry "area to specify the time
(in seconds) that Windows will wait for the printer to be
ready to print before reporting an error.
Use "Spool Settings" to specify how the document is sent to the
printer, ". Use the "What's This" feature to clarify the choices
available in the Spool Settings menu.
Use "Port Settings" to change the printer port settings.
If you make any changes to the original settings, click "Apply" to
save the settings and keep the Properties window open. Click"
OK" to save the settings and close the Properties window.
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Using the
Printer
Properties
Window
To display the Color Management window, left click the Color
Management tab in the Properties window.
Choosing "Automatic" allows the system to select the best colors
from the available profile. The "Automatic" option is the manu-
facturer-recommended choice.
Choosing "Manual" allows you to choose the desired colors.
If you make any changes to the original settings, click "Apply" to
save the settings and keep the Properties window open. Click
"OK" to save the settings and close the Properties window.
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4 • Using the W660/W680 with Your Computer
Using the
Printer
Properties
Window
To display the Paper window, left click the Paper tab in the
Properties window.
Use the Paper Size area to select the size or envelope that is to be
printed. Click on the desired size from the selection that includes
three paper sizes, eight envelope sizes, and an option to customize
the size.
Use the Orientation area to select how the document is posi-
tioned on the paper when it is printed. Options for this item are
Portrait and Landscape.
Use the Paper source area to specify the location of the paper to
be used in the print job. Different printers support different
paper sources and offer options such as, upper tray, envelope
feed, and manual feed. For the W660/W680 the only paper
source option is Auto sheet feeder.
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Use the "Restore Defaults" button to return the printer to the
manufacturer recommended paper settings
Using the
Printer
Properties
Window
If you make any changes to the original settings, click "Apply" to
save the settings and keep the Properties window open. Click
"OK"" to save the settings and close the Properties window.
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4 • Using the W660/W680 with Your Computer
Using the
Printer
Properties
Window
To display the Graphics window, left click the Graphics tab in the
Properties window.
Use the Resolution area to select the DPI (dots per square inch)
for the printer. The setting for the W660/W680 is 300 DPI.
Use the Dither area to select one of the following options to
blend pure colors into patterns:
•
•
•
•
Select None for no dithering.
Select Fine for resolution settings of 200 DPI or less.
Select Coarse for resolution settings of 300 DPI or higher.
Select Line art for well-defined borders of graphic art
with black, white, and gray shadings.
•
Select Error diffusion for photographs or pictures
without sharp, well-defined edges.
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Using the W660/W680 with Your Computer • 4
Use the Intensity scale to select the desired level of darkness for
the printed document.
Using the
Printer
Properties
Window
Use the "Color" button to display the color and rendering con-
trols. Use the "What's This" feature for help in selecting the
options best suited to do the job.
Use the "Restore Defaults" button to return the printer to the
manufacturer-recommended graphic settings.
If you make any changes to the original settings, click "Apply" to
save the settings and keep the Properties window open. Click
"OK" to save the settings and close the Properties window.
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4 • Using the W660/W680 with Your Computer
Using the
Printer
Properties
Window
To display the Fonts window, left click the Font tab in the
Properties window.
Use the Download True Type fonts as bitmap fonts: options for
maximum printing speed. With this option selected, each
character is sent to the printer and remembered and doesn't need
to be sent again for the rest of the job.
Use the Print True Type as graphics option to print graphics over
text. With this option selected, all text is sent as graphics and
resent on every page, thus greatly reducing print speed.
Use the "Restore Defaults" button to return the printer to the
manufacturer-recommended font settings
If you make any changes to the original settings, click "Apply" to
save the settings and keep the Properties window open. Click
"OK" to save the settings and close the Properties window.
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Using the W660/W680 with Your Computer • 4
Using the
Printer
Properties
Window
To display the Device Options window, left click the Device
Options tab in the Properties window.
Use the Image Control option to change the way graphics and
text are printed. Three options are available. Right click on each
option to use the "What's This" feature to determine the option
best suited to the job
The Printer Memory areas specify use of the printer memory.
The first area indicates the amount of available memory. For the
W660/W680, it is unchangeable at 2.5MB.
While the Printer memory tracking permits user adjustment of
the printer memory to the level of complexity of the document
being printed, the recommended setting is the manufacturer
default.
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4 • Using the W660/W680 with Your Computer
Use the "Restore Defaults" button to return the printer to the
manufacturer-recommended settings
Using the
Printer
Properties
Window
If you make any changes to the original settings, click "Apply" to
save the settings and keep the Properties window open. Click
"OK" to save the settings and close the Properties window.
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Using the W660/W680 with Your Computer • 4
Using the
Printer
Properties
Window
To display the Settings window, left click the Settings tab in the
Properties window.
Use the Print Quality area to select the desired level of reproduc-
tion of the printed documented. Three levels are available:
•
Draft prints readable documents of low contrast at the
fastest printing speed.
•
Letter prints documents with acceptable contrast.
Printing speed with option is slower than Draft printing,
but faster than Executive printing.
•
Executive prints documents of high contrast. With this
option selected, printing is slower than that of the other
two options.
Use the Feed Delay area to select the time (in seconds) that the
printer will pause before feeding the next mailpiece. Settings for
this option range from 0 to 30 seconds.
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4 • Using the W660/W680 with Your Computer
Use the Heavy Media option when the job consists of stuffed or
Using the
Printer
Properties
Window
thick envelopes, newsletters, or multi-page catalogs. Selecting
this option decreases printer throughput, as the heavier media
feeds 25% slower than regular weight envelopes. Also, more
torque is applied to the motor, which ultimately prolongs
the motor's life.
Use the Inverted Printing option to do the following:
•
•
print of the left side of an oversized envelope
when the printer head cannot reach the far end of an
oversized envelope (larger than 9 1/4"). Note that
envelopes must be fed flap first into the printer to have
the addresses line up properly.
When the Auto Eject option is checked, the last piece of media in
a stack automatically ejects itself from the printer.
When the "About" button is clicked, a window displays and
indicates the Pitney Bowes W660/W680 Printer Driver version
and copyright information.
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Using the W660/W680 with Your Computer • 4
The following steps explain how to select the W660/W680 printer
from a Windows software application. The steps are similar for
most applications. You can also refer to your application's
documentation for specific instructions on installing selecting
printers.
Selecting the
W660/W680
Printer From a
Windows
Application
1. Start the software application that you use when printing
envelopes with the W660/W680 printer and open the file
you want to use.
2. From the File menu, select Print. The Print dialog box
appears.
3. Click on the arrow in the Printer Name box. When you
click on the arrow, a drop-down list box appears contain-
ing the names of the available printers.
The illustration below shows a typical print dialog box with the
W660 or W680 selected.
4. Click OK to send the job to the printer.
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4 • Using the W660/W680 with Your Computer
Once you've made this selection, your print job will automati-
Selecting the
W660/W680
Printer From a
Windows
cally go to the W660/W680 printer when you select File/Print
provided the W660/W680 is selected as the default printer).
Remember to change the printer selection back to your regular
printer for your other printing jobs.
Application
(continued)
The Pitney Bowes Envelope Designer™ is an easy-to-use pro-
gram that helps you create professional-looking envelope layouts
quickly. With Envelope Designer, you can create and position a
mailing address, return address, single-line message, barcode and
graphics. Envelope Designer has an extensive online help system
and a Wizard that guides you through the entire design process.
Envelope Designer virtually eliminates the need for setting up
your envelope manually, using either the print driver options or
the printer's control panel menu options.
Envelope
Designer™
To access Envelop Designer, follow these steps:
1. Click Start in the task bar, then select Programs.
2. Select Pitney Bowes Printing, then left click Envelope
Designer (TM) Plus. The program displays a sample
envelope for you to customize.
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Chapter 5
Printer
Maintenance
This chapter describes the
maintenance procedures you
should perform on a regular
basis to keep your printer run-
ning trouble-free.
In this chapter:
Preventive Maintenance ..................5-2
Cleaning .............................................5-2
Print Quality Problems ....................5-2
Exit Rollers....................................... 5-3
Sensor .............................................. 5-3
Floor Assembly and Top Cover ..... 5-3
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5 • Printer Maintenance
Preventive
Maintenance
The Pitney Bowes W660/W680 Ink Jet Printer is designed for
trouble- free service with a minimal amount of care. You should
schedule regular cleaning of the Feed Rollers, Exit Rollers and
Lower Guide.
Cleaning
Caution
Clean print head, cartridge, ink surfaces and covers with plain
water only. (Water works best!)
Clean all rubber rollers with isopropyl, denatured and rubbing
alcohol only.
Use of any other cleaning solvents will void all warranties.
Keep petroleum based cleaning solvents away from rubber or
plastic parts. Anything but alcohol will cause premature break-
down of the rubber compound.
Print Quality
Problems
The print head performs a self cleaning cycle periodically. If print
quality is unacceptable, try the following:
•
•
Adjust the media thickness lever (page 3-13) to see if
print quality improves.
Clean the print head cartridge: dampen a soft cotton
cloth with water and wipe the nozzles clean.
•
•
Install a new ink cartridge (page 2-13).
From the Setup Menu, select 3. Purge Printhead. The
purging process clears any clogged ink on the print
nozzle. Often this returns the print quality to a normal
level. See Appendix A, Control Panel Menus, for informa-
tion on using this feature.
5-2
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Printer Maintenance • 5
Exit Rollers
Sensor
If the right and left exit rollers are misaligned, that is, contact
printed surfaces, they can become contaminated with ink. Use
water to dampen a soft cloth and remove the ink from the rollers.
A film and/or dust can build up on the sensors and cause
misfeeds of the material. Lift the transport door and use com-
pressed air to blow dust from the sensors. Cans of compressed air
are available from many computer supply houses.
Sensor Location
Periodically wipe the cover and floor assembly (feed deck) with a
soft cotton cloth, dampened with water only.
Floor Assembly
and Top Cover
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Chapter 6
Troubleshooting
This chapter lists some common
printer problems and offers sug-
gestions on how to fix them.
In this chapter:
Problems and Solutions .......6-2
Feed Problems ........................6-2
Print Quality Problems......... 6-3
Interface Problems ................6-4
Serial Pin Connector
Diagram ...................................6-5
Motor Problems .................... 6-6
Barcode Problems ................. 6-6
Other Problems ..................... 6-8
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6 • Troubleshooting
Problems and
Solutions
Before calling our National Diagnostic Center or your Pitney
Bowes Customer Service Representative, look for your problem
below. If you can solve the problem yourself, you will be able to
resume printing sooner.
Problem
Reason:
Solution:
Intermittent Feed
Feed Problems
Feed ramp not used.
The feed ramp adds a gentle slope to the stack
and helps feeding. If you're using the prop, check
the H-Block gap for proper separation. Also
make sure the wire frame is centered under the
material. See pages 3-9 and 3-13.)
Reason:
Dirty feed rollers.
Solution:
Clean the feed roller with denatured alcohol. DO
NOT use any other solvents or detergents. They
could damage the feed rollers.
Reason:
Paper dust present (yellow or white residue),
blocking feed sensor.
Solution:
Clean sensor with compressed air (see page 5-3).
Problem
Multifeed (Feeds Doubles) or Skewing
Reason:
Separators (H-blocks) not set correctly. Also
sliding fence set incorrectly.
Solution:
Adjust H-blocks to thickness of material. See
page 3-6. Check sliding fence position. See page
3-11.
6-2
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Troubleshooting • 6
Problem
Reason:
Solution:
No Print
Print Quality
Problems
Ink cartridge problem.
Purge ink cartridge (pg A-23).
Clean cartridge jets with soft cotton
cloth and water (in line with colors as
shown).
Change to a new cartridge.
Problem
Gray or Light Print - Black Ink
Off Color or Low Intensity - Color Ink - W680
only
Reason:
Ink supply is low.
Solution:
Check adjustment of the media thickness lever
(page 3-14). If this fails to correct the problem,
replace ink cartridge (pages 2-13, 2-15).
Problem
Address Smudging
Reason:
Incorrect media thickness lever setting.
Ink may not dry on very high gloss material.
Solution:
Check whether media thickness lever is adjusted
too low (page 3-13).
Try using less glossy material.
Check exit rollers.
Problem
Address Printing is not Sharp
Reason:
Incorrect media thickness lever setting. Also,
unsuitable material.
Solution:
Check whether envelope thickness lever is
adjusted too high (page 3-14).
Print quality is less sharp when using Tyvek,
recycled or glossy media.
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6 • Troubleshooting
Print Quality
Problems
(continued)
Problem
Unwanted Bolding
Reason:
Escape sequence turning on bold or bold
selection in printer's menu options is set to bold.
Solution:
Turn off bolding in software and/or turn bold
selection in printer menu OFF. See Appendix A
for instructions. If problem still exists, call Pitney
Bowes for service.
Problem
Reason:
Solution:
Addresses "Walking"
Incorrect Address Setup.
Count carriage returns and line feeds and adjust
Lines Per Address to the same number. Also
check line termination: Typical, CR=CR; LF=LF.
Other choices, (CR=CR+LF;LF=LF), (CR=CR;
LF=CR+LF), (CR=CR+LF;LF=CR+LF), double
spacing.
Problem
Reason:
Solution:
No Communications; Printer Does Not Re-
spond
Interface
Problems
Incorrect print driver, bad parallel or serial cable,
bad printer controller board.
Use W660/W680 print driver; replace parallel or
serial cable. Make sure cable connections are
tight, and that they are correct. Refer to serial
pin diagram on the next page. If the problem still
persists, call Pitney Bowes for service.
Clear memory (pg A-16).
Cycle power.
6-4
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Troubleshooting • 6
Connector
Diagram
Serial Pin Connector Diagram
PRINTER
DB25
COMPUTER
DB25
1
2
3
5
6
7
20
1
3
2
20
7
5
CHS GND
RXD
TXD
DTR
SIG GND
CTS
CHS GND
TXD
RXD
CTS
DSR
SIG GND
DTR
6
DSR
DB25
DB9
1
2
3
5
6
20
7
CHS GND
TXD
2
3
4
6
8
5
RXD
TXD
DTR
DSR
CTS
SIG GND
RXD
CTS
DSR
DTR
SIG GND
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6 • Troubleshooting
Problem
Motor Turning but no Feed Roller Movement
Mechanical problem.
Motor Problems
Reason:
Solution:
Call Pitney Bowes for Service.
Barcode
Problems
Problem
Reason:
Solution:
Barcode (Lower Right) is not Printing
Barcode not enabled
Turn barcode ON using Envelope Designer™, or
the W660/W680 print driver or the printer’s
control panel menus.
Reason:
Solution:
Reason:
Solution:
Missing ZIP Code.
Insert ZIP Code.
Invalid ZIP Code format.
Check ZIP Code for invalid character. Example:
Zero (0) can only be the number, not the letter
(O). Verify that there is a dash inserted between
the 5 + 4 ZIP Code Per DMM manual specifica-
tions.
Reason:
Address too low.
Solution:
Verify the bottom of the last line of the address
field is not less than 5/8" from bottom edge of
the media.
6-6
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Troubleshooting • 6
Problem
Address too High
Barcode
Problems
(continued)
Reason:
Address field is within 1/10" of the top edge of
the media.
Solution:
Move address field down to within DMM
specifications.
Problem
Reason:
Solution:
Reason:
Solution:
Paper Out or Paper Jam
Input area is empty.
Other Problems
Refill the input area.
H-Block separators not adjusted correctly.
Adjust the H-Blocks to the thickness of the
material you're running. See page 3-6.
Reason:
Solution:
Reason:
Solution:
Paper jam obstructing paper path.
Clear obstructed path.
Dirty paper feed sensor.
Clean sensor with compressed air. See page
5-3.
Problem
Shuttle Jam
Reason:
Envelope thickness lever is set too low for
material.
Solution:
Open the transport door and adjust the media
thickness lever. See page 3-14.
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6 • Troubleshooting
Reason:
Lower rail shaft dirty.
Other Problems
(continued)
Solution:
Wipe lower rail shaft clean.
Problem
Memory Card Error
Reason:
The card was removed while the printer was
reading it.
Solution:
Do not remove the card while the printer is in
use. If the card has been removed, insert the card,
turn the printer off, then turn the printer on
again.
Problem
Out of Memory
Reason:
The printer can run out of memory when
downloading fonts or graphics.
Solution:
This generally means you’re trying to use a
graphic (artwork) that’s too big or you have too
many fonts or too large a font size. If the out-of-
memory message appears, try reducing the size
of your art and limiting the number and size of
your fonts. Then shut the printer OFF, then ON
and retry.
6-8
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Appendix A
Using the Control
Panel Menus
The printer menus are used to
control how your printed mate-
rial looks. This chapter de-
scribes each menu and its
options.
In this Appendix:
Using the Control Panel ................. A-2
Using the Menus............................. A-3
Main Menu........................................ A-5
Setup Menu ...................................A-20
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Appendix A • Control Panel Menus
Use the buttons on the control panel to get to the printer menus,
define the print options, run a print job, position the print
carriage and turn the printer on line and off line.
Using the
Control Panel
If you’ve installed the W660/W680 printer driver on your
computer, you’ll normally perform these actions from within
the application you’re using to set up your envelope layout.
The buttons on the control panel perform the following func-
tions:
This Button...
On Line
Does This...
Toggles (switches) between ON LINE
(communicates with host) and OFF
LINE (no communications with host).
Note that the functions of two buttons,
Eject/- and Cartridge/+, vary, depend
ing on whether the printer is ONLINE
or OFFLINE.
Eject/-
(minus)
When printer is offline, press to eject
the last printed piece from the printer.
When printer is online, press to scroll
through menu items from bottom to
top.
A-2
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Appendix A • Control Panel Menus
Menu
Enter
Displays the options on the Main
Menu and the Setup Menu. The
printer must be OFF LINE to access
the menus.
Press to select the currently displayed
menu option.
Cartridge/+(plus)
With the printer OFFLINE, press
to move the ink cartridge holder to
the center of the printer. This makes it
easy to remove the cartridge.
With the printer ONLINE, press to
scroll forward through the menu
options.
Test Env.
Prints a test envelope. This is very
useful when you set up a print job.
Using the Menus
The W660/W680 has two menus, both displayed on the LCD:
•
•
Use the Main Menu to control how your printed
material looks.
Use the Setup Menu to configure your printer so it
will function correctly with your computer.
NOTE: The printer must be OFFLINE to access the menu options.
To select an option:
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Appendix A • Control Panel Menus
To select an option:
Using the Menus
(continued)
1. Press the On Line button until the LCD message
displays “OFF LINE”.
2. To access the MAIN MENU, press the Menu button.
3. To access the SETUP MENU, press and hold the Menu
button for four (4) seconds.
4. Press the plus (+) or minus (–) buttons to move
through the list of menu options.
5. When the appropriate menu option appears, press the
Enter button to display the choices associated with
that option.
6. Press + or – to scroll through the choices. When an
option has an asterisk (*) in front of it, means that
option is presently selected.
Upon receipt of the printer from the factory, the
asterisk is typically the default setting.
When you press the Enter button to define a new
option, an asterisk will appear before the selected
option.
7. Press the Menu button several times to back out of the
Menu until the printer displays OFF LINE. Then press
the ON LINE button to print
A-4
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Appendix A • Control Panel Menus
The Main Menu options are:
Using the Main
Menu
1. Address Layout
2. Print Quality
3. Font
4. Barcode
5. Address Recovery
6. Clear Counter
7. Job Settings
NOTE: The settings you define in a software application
such as SmartMailer™ override any settings you choose in
the printer menus.
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Appendix A • Control Panel Menus
Main Menu
Menu Options
Using the Main
Menu
(continued)
A. DISTANCE TO RIGHT
B. DISTANCE TO BOTTOM
C. LINE SPACING
1. ADDRESS LAYOUT
D. ORIENTATION
E. ORIENTATION CONTROL
2. PRINT QUALITY
3. FONT
DRAFT
EXECUTIVE
LETTER
A. NAME
B. SIZE
C. WIDTH
D. BOLD
E. ITALIC
F. OUTLINE
A. LOCATION
B. 5 DIGIT ON/OFF
C. 9 DIGIT ON/OFF
4. BARCODE
5. ADDRESS RECOVERY
6. CLEAR COUNTER
7. JOB SETTINGS
A. GET ADDRESS
B. CLEAR MEMORY
CLEAR ADDRESS (YES/NO)
PIECE COUNTERS
A. LOAD
B. SAVE
NOTE: To print a list of the Main Menu and Setup Menu
settings, press the test button when ROM REV is displayed -
in the Setup Menu.
A-6
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Appendix A • Control Panel Menus
Use the Address Layout option to set up the way an address
appears on the printed material. The printable width is limited
to 9.4” from the right side of the mail piece. The printable
height is 15” measured from the bottom edge of the mail piece.
1. Address Layout
Define the following options from this menu:
A. Distance to Right (Left Margin)
This option sets the start of the address (the left side of the
address) as measured from the right side of the envelope. For #
10 envelopes this should be about 5.5”.
Press the + or – buttons to increase or decrease the Distance to
Right, ( + MORE or – LESS) defined in inches or millimeters.
The left margin is the distance measured from the right edge
of the material to the first printable character. Press the Enter
button to select the desired measurement.
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Appendix A • Control Panel Menus
B. Distance to Bottom (Bottom Margin)
Use this option to set the distance from the top address line to
the bottom of the envelope. For #10 envelopes this should be
about two inches.
1. Address Layout
(continued)
Press the + or – buttons to increase or decrease the Distance to
Bottom, (+ MORE or – LESS) defined in inches or millimeters.
The bottom margin is the distance between the bottom edge of
the material and base of first line of the address. Minimum
distance between the last line of the address and the bottom edge
of the material is 5/8 inches. If less than 5/8 inches, the lower
right barcode will not be printed. Press the Enter button to
enable the desired measurement.
C. Line Spacing
Press the + or – buttons to increase or decrease the Line Spacing
(i.e., 3, 4, 6, 8 lines/inch or Automatic), defined in lines per inch.
Automatic line pitch selection is based on industry-standard
definitions for line spacing for each print pitch and style se-
lected. The printer will automatically select the correct setting
for the font and size of the characters being printed.
D. Orientation
The choices are Normal and Inverted. Select Normal for most
applications. This tells the printer that the bottom edge of the
material feeds first, with the right side running against the right
side of the printer.
The Inverted option tells the printer that the top edge of the
material feeds first. Select this option if, for example, you need
to feed envelopes flap first.
E. Orientation Control
The choices are Automatic and Manual. When Orientation
Control is set to Automatic, the printer acknowledges the
orientation commands sent from the computer. Setting Orien-
tation to Manual notifies the printer to use the menu settings for
orientation.
A-8
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Appendix A • Control Panel Menus
To use the Address Layout option:
1. Address Layout
(continued)
1. Press the On Line button until the display reads OFF
LINE.
2. Press the Menu button to display the Main Menu.
3. Press the + or - buttons to scroll through the Main
Menu options until 1. ADDRESS LAYOUT appears on
the LCD panel.
4. Press the Enter button to select this option.
5. Press the + or – buttons to scroll through the
ADDRESS LAYOUT options.
6. Press the Enter button to select the desired option (A,
B, C, D or E).
7. Press the + or - buttons to scroll through the choices
associated with each option.
8. When you’ve finished making selections, press the
menu button several times to back out of the menu
until the printer displays OFF LINE. Then press the
On Line button to enable the printer.
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Appendix A • Control Panel Menus
Use the print quality option to select the resolution of the
printed addresses—Executive, Letter or Draft.
2. Print Quality
Note: All color print quality specifications only apply to the
W680.
A. Executive Quality
Black - 600 x 600 DPI - Color 300 x 300 DPI
This is the darkest of the three print qualities. It prints at the
slowest speed, uses the most ink and delivers the best quality
printout. Executive quality prints envelopes that require a
professional appearance.
B. Letter Quality
Black - 300 x 600 DPI - Color 300 x 200 DPI
Letter quality is used for envelopes that require a finished,
polished appearance.
C. Draft Quality (150 DPI)
Black - 300 x 300 DPI - Color 300 x 150 DPI
This is the lightest of the three and prints at the fastest speed.
Draft quality prints envelopes at the highest speed and saves ink.
To use the Print Quality option:
1. Press the ON LINE button until the display reads OFF
LINE.
2. Press the Menu button to display the Main Menu.
3. Press the + or – buttons to scroll through the Main
Menu options until the Print Quality option is displayed
on the LCD panel.
4. Press the Enter button to select the option you want.
A-10
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Appendix A • Control Panel Menus
2. Print Quality
(continued)
5. Press the + or – buttons to scroll through the Print
Quality options, until the desired option (Executive,
Letter or Draft) is displayed on the LCD panel.
6. Press the Enter button to select the desired option.
7. After you’ve made your selection, press the Menu
button several times to back out of the Menu until the
printer displays OFF LINE. Then, press the On Line
button to enable the printer.
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Appendix A • Control Panel Menus
The W660/W680 has thirteen available fonts (typefaces, plus
3. Font Selection
barcode): Courier, Sans Serif, Roman, OCR A, Quincy,
Springer, Hancock, Alpine, Baxter, Marina, Stencil, Windmill,
and Silicon. All fonts are scalable from 4 to 30 point size, and
can be printed in regular, bold, italic. and outline style. The
W660/W680 also supports downloaded fonts. This means that
if you are using Windows, all the fonts installed in Windows
are available. This also applies to any DOS™ applications that
can download fonts.
The options on this menu are Name, Width, Bold and Italic.
A. Name
The printer has thirteen internal fonts as described above, and
one barcode font.
B. Size
The font size (internal or external) can be set from 4 to 30
point.
C. Width
The font width is Normal (100%), thin (75%), condensed
(50%), wide (125%) or expanded (150%).
D. Bold
This is the darkest imprint because character stroke weight
(thickness of print) is increased. Use Bold to emphasize or
highlight text in an address.
A-12
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E. Italic
3. Font Selection
(continued)
Italic characters have decreased stroke weight, print at an
oblique angle and print somewhat lighter than standard or
bold typefaces. Use italic to provide emphasis and add flair to
address text that requires a finished, polished appearance.
F. Outline
Use this option to print only the outline or the edge of the
font’s shape. All records printed using Outline will appear as
hollow text.
To select the font options:
1. Press the + or – buttons to scroll through the Main
Menu options until the “FONT” option displays on
the LCD panel.
2. Press the + or – buttons to scroll through the Font
options until the desired option appears on the LCD
panel.
3. Press the Enter button to select the desired option (A,
B, C, D, E or F).
4. After making your selections, press the Menu button
several times to back out of the Menu until the printer
displays OFF LINE. Then, press the On Line button to
enable the printer.
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4. Barcode
Use this option to include a USPS-certified barcode on your
mailpieces. The W660/W680 can print a 5- or 11-digit barcode.
If you select Off, it means that if the computer sends a 5-digit
ZIP Code, it won’t print a barcode; only the 9-digit ZIP Codes
and Delivery Points will print.
The options on the barcode menu are Location and 5-Digit On/
Off.
A. Location
Press the Enter and + buttons to select the Location where you
want the barcode to print. (Lower Right Corner, Above Address,
Below Address or turn Barcode Off).
B. 5-Digit On / Off
If a 5-digit barcode is required, selecting the 5-digit barcode
option (5-Digit ON) lets you print either 5-digit or 11-digit
barcodes as requested by the computer.
1. Press the + or – buttons to scroll through the Main
Menu options until the BARCODE option displays on
the LCD panel.
2. Press the Enter button to select this option.
3. Press the + or – buttons to scroll through the Barcode
options, until the desired option (A. Location and B. 5-
Digit On/Off) displays on the LCD panel.
4. Press the Enter button to select an option.
Use this option to define where the U.S. Postal Service
POSTNET™ Barcode will print.
A-14
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4. Barcode
(continued)
5. Press the Enter button at the 5-digit barcode prompt
and use + or – to turn the option ON or OFF.
6. After making your selections, press the Menu button
several times to back out of the menu until the printer
displays OFF LINE. Then, press the On Line button to
enable the printer.
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Use this option to direct the printer’s memory to go back a
5. Address
Recovery
certain number of addresses when an error occurs in order to
reprint the address. The options on this menu are A. Get Ad-
dresses and B. Clear Memory.
A. Get Addresses
Select Get Addresses after a jam is cleared and you want to
restart printing at the point where the printer left off just before
the jam occurred. To retrieve any address in the data buffer,
press the Enter button. The first 16 characters of the first line of
the last address printed will be displayed on the LCD. Press the +
or – buttons to scroll through the addresses. When the desired
address appears, press the Enter button to print that address
plus the remaining addresses in the buffer.
B. Clear Memory
Select Clear Memory before you start a new batch printing.
This is required because the memory will contain up to twenty
addresses from the previous batch.
To use this menu option:
1. Press the + or – buttons to scroll through the Main
Menu options until the ADDRESS RECOVERY option
displays on the LCD panel.
2. Press the Enter button to select this option.
3. Press the + or – buttons to scroll through the Address
Recovery options until the desired option (A. Get
Address or B. Clear Memory) displays on the LCD
panel.
A-16
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4. Press the Enter button to select the desired option.
5. Address
Recovery
5. After making your selection, press the Menu button
several times to back out of the Menu, until the
printer displays OFF LINE. Then, press the On Line
button to enable the printer.
(continued)
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6. Clear Counter
Use this option to clear the piece (batch) counter.
1. Press the + or – buttons to scroll through the Main
Menu options until the 6. CLEAR PIECE COUNTER
option displays on the LCD panel.
2. Press the Enter button to select this option.
3. Press the + or – button to select CLEAR PIECE
COUNTER, (+ YES or – NO).
4. After you’ve made your selection, press the Menu button
several times to back out of the Menu, until the printer
displays OFF LINE. Then, press the On Line button to
enable the printer.
7. Job Settings
The W660/W680 Printer can hold eight job presets in memory.
This eliminates the need for changes to the printer setup when
you change print jobs. The options on this menu are A. LOAD
and B. SAVE.
A. Load
Select this option to retrieve a previous job setup. Press + (for
more) or – (for less) to increase or decrease the desired job
number. Press the Enter button to select the desired option.
B. Save
Use this option to save the current envelope setup (address
position, barcode position, number of lines per inch, and so on).
The printer saves the setup as a job number (1 through 8). You
must keep a record of these setups and the number you as-
signed. Press + (MORE) or – (LESS) to increase or decrease the
desired job number. Press the Enter button to select the desired
option.
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7. Job Settings
(continued)
To use this option to direct the printer to Load or Save the Job
Setting as a certain number:
1. Press the + or – buttons to scroll through the Main
Menu options until the 7. JOB SETTINGS option
appears on the LCD panel.
2. Press the Enter button to select this option.
3. Press the + or – buttons to select A. Load or B. Save.
4. Press the Enter button to select the desired option.
5. After making your selection, press the Menu button
several times to back out of the Menu, until the
printer displays OFF LINE. Then, press the On Line
button to enable the printer.
NOTE: If your printer is attached to a computer, use this
menu to configure your printer so it is compatible with
your computer’s setup.
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Using the Setup
Menu
To access the Setup Menu, the printer must be OFF LINE. (The
LCD display toggles between ON LINE and OFF LINE). If the
printer is ON LINE, press the On Line button once so the LCD
displays OFF LINE. Then, press and hold the Menu button for
four seconds to display the Setup Menu.
The Setup Menu options are:
1. Heavy Media Mode
2. Test Print Head
3. Purge Print Head
4. Lines Per Address
5. Communications
6. Hex Dump Mode
7. Languages
8. Envelope Feed Delay
9. Envelope Auto Eject
10. ROM Revision
A-20
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Setup Menu
Menu Options
Using the Setup
Menu
1. HEAVY MEDIA MODE
2. TEST PRINT HEAD
3. PURGE PRINT HEAD
4. LINES PER ADDRESS
5. COMMUNICATIONS
(continued)
A. BAUD RATE
B. PARITY
C. WORD LENGTH
D. LINE TERMINATION
6. HEX DUMP MODE
7. LANGUAGE
A. SYMBOL SET
B. INCH/MILLIMETER
C. MENU LANGUAGE
8. ENVELOPE FEED DELAY
9. ENVELOPE AUTO EJECT
10. ROM REVISION # AND
MAINTENANCE COUNT
NOTE: To print a list of the Main Menu and Setup Menu
settings, press the test button when ROM REV displays.
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The only time you need to turn this mode on is when you are
using long, heavy envelopes. This option increases motor
torque. This option is normally OFF.
1. Heavy Media
Mode
To use this option:
1. Press the + or – buttons to scroll through the Setup
Menu options until the 1. HEAVY MEDIA LOAD
appears on the LCD panel.
2. Press the Enter button to select this option.
3. Press the + or – buttons to select A. ON or B. OFF.
4. Press the Enter button to select the desired option.
5. After making your selection, press the Menu button
several times to back out of the Menu, until the printer
displays OFF LINE. Then, press the On Line button to
enable the printer.
Before you select this option, make sure that the material is
loaded in the printer input area so you can print a test pattern.
2. Test Print Head
To use this option:
1. Press the + or – buttons to scroll through the Setup
Menu options until the 2. TEST PRINT HEAD option
appears on the LCD panel.
2. Press the Enter button to select this option.
The LCD will display “Print test pattern?”
3. Press + for Yes to print the test pattern, or press – for No
to cancel.
If you press +,“Please wait...Test pattern is printing”
A-22
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2. Test Print Head
(continued)
displays. The printer prints a diagonal line across the
material. If a gap is present within the diagonal line,
the nozzle may be blocked and need to be cleaned.
4. Press the Menu button to back out of the menu until
the printer displays OFF LINE. Then press the On
Line Button to enable the printer.
3. Purge Print Head
The purging process clears any clogged ink on the print nozzle.
Often this will return the print quality to a normal level. To
select this option:
1. Press the + or – buttons to scroll through the Setup
Menu options until 3. PURGE TEST HEAD appears
on the LCD panel.
2. Press the Enter button to select this option.
3. To select Purge Print Head cycle, press Enter when the
“Purge Print Head?” message displays.
This option can be enabled by pressing the + button
(YES) or disabled by pressing the – button (NO). If
enabled, the printer will display “Please wait...Ink Jets
being purged”.
4. Press the Menu button to back out of the menu until
the printer displays “OFF LINE”. Then press the On
Line Button to enable the printer.
Use this option to set the number of lines in the address field.
4. Lines Per
Address
1. Press the + or – buttons to scroll through the Setup
Menu options until 4. LINES PER ADDRESS appears on
the LCD panel.
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2. Press the Enter button to select this option.
4. Lines Per
Address
(continued)
3. The LCD displays “LINES/ADDRESS + (MORE) or –
(LESS)”.
The range is from 1 to 66 lines. To select the range, press
the + button (MORE) or – button (LESS). The printer
can print an address which is typically between 3 and 8
lines.
4. Press the Menu button to back out of the menu until the
printer displays OFF LINE. Then, press the On Line
Button to enable the printer.
5. Communications
Transmitting data from the computer to the W660/W680 is by
way of the parallel interface or the serial interface. The printer
automatically senses the interface through which data is being
sent. When the computer uses the W660/W680’s parallel inter-
face no communication settings are required.
When the serial interface is used, the W660/W680 Communica-
tions menu settings must be configured to match the computer
settings. Configure the computer to use either the XON/XOFF or
DTR handshaking settings to communicate with the W660/
W680. Use the following sub menus to change the W660/W680
serial communications. A. Baud Rate, B Parity, C. Word Length
and D. Line Termination.
NOTE: To verify that the computer and the W660/W680 are
communicating, with the printer on-line, type DIR>PRN
and press Enter.
A-24
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5. Communications
(continued)
A. Baud Rate
The Baud Rate choices are (1200), (2400), (4800), (9600) and
(19200).
B. Parity
Parity determines the integrity of data that is sent. The choices
are (ODD), (EVEN) AND (NONE).
C. Word Length
The choices are (7 DATA BITS) and (8 DATA BITS).
D. Line Termination
Typical software line termination is CR=CR;LF=LF. If your
software is not typical, the line termination can be modified.
The menu choices are (CR=CR;LF=LF), (CR=CR+LF;LF=LF),
(CR=CR;LF=CR+LF), (CR=CR+LF;LF=CR+LF).
To use the Communications option:
1. Press the ON LINE button until the display reads OFF
LINE.
2. Press the Menu button for four seconds to display the
Setup Menu.
3. Press the + or – buttons to scroll through the Setup
Menu options until the Communications option
displays on the LCD panel.
4. Press the Enter button to select the options you want.
Continue to press menu, the + and - buttons and
enter to scroll to and select the options’ next levels.
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6. Hex Dump Mode
The information provided here is for those of our customers
who are technically inclined.
The Hex Dump Mode option causes the printer to print all
commands and data it receives from the computer in a hexa-
decimal format. Use this feature to check the integrity of your
data. When you enable this option, instead of addresses printing,
a HEX dump of the data stream prints on the material. To use
this option, the printer must be attached to a computer.
1. Press the + or – buttons to scroll through the Setup
Menu options until 6. HEX DUMP MODE appears.
2. Press the Enter button to select this option which
configures the printer to print raw ASCII data.
This is very useful when troubleshooting computer
(software) installation problems. See the HEX chart
below for review.
MSB
0
0
16
1
32 48 64 80 96 112
DEC
2
3
4
5
6
7
HEX
0
0
NUL DLE
SOH DC1
STX DC2
ETX DC3
EOT DC4
ENQ NAK
ACK SYN
BEL ETB
SP
!
0
1
2
3
4
5
6
7
8
9
:
@
A
B
C
D
E
F
P
Q
R
S
T
U
V
W
X
Y
Z
[
`
a
b
c
d
e
f
p
q
r
1
2
1
2
3
4
5
6
7
8
9
A
B
C
D
E
"
3
#
$
%
&
′
s
t
4
5
u
v
w
x
y
z
{
6
LSB
7
G
H
I
g
h
i
8
BS
NT
LF
VT
FF
CR
SO
SI
CAN
EM
(
9
)
10
11
12
13
14
15
SUB
ESC
FS
*
J
j
+
,
;
K
L
k
l
<
=
>
?
\
|
GS
–
•
M
N
O
]
m
n
o
}
RS
^
-
DEL
F
US
/
_
A-26
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EXAMPLE:
6. Hex Dump Mode
(continued)
The capital letter A is a HEX 41. Find the letter A on the above
chart, and look towards the top of the chart (MSB) and locate
the HEX number 4. Then look to the left side of the chart (LSB)
and locate the HEX number 1. Therefore the HEX number is
MSB=4 and LSB 1= 41.
This chart can be easily understood by memorizing five HEX
codes: Capital A is 41 Hex, numbers are 30’s (0 is 30 HEX, 1 is
31 HEX etc.), Carriage Return (CR) is 0D, Line Feed (LF) is 0A
and Form Feed is 0C.
When HEX Mode is disabled, a typical address will be printed
on a single envelope. When Hex Mode is enabled, the same
address will be printed on several envelopes (3 to 5) because
HEX codes are two digits each separated by brackets. Since a
capital letter A is a Hex [41], there are 4 elements printed for
each character of the address.
When reviewing addresses printed in HEX mode, start from
the end of the address (ZIP Code 30’s number) and count
backward toward the beginning of the address. Count the
number of CRs [0D] and LFs [0A]. Verify that the printer’s
address setup has the same number of CRs and LFs as the
address printed. If there is a variation in the number of CRs or
LFs between addresses, then the address MUST be terminated
with a (form feed) FF [0C] (within the data sent to the
printer).
When you’re finished using this option, use the Menu button
to back out of the menu until the printer displays OFF LINE.
Then press the On Line button and send addresses to the
printer.
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7. Language
The W660/W680 has several language sets installed. The
options on the language menu are: A. Symbol Set, B. Inch /
Millimeter, C. Menu Language.
A. Symbol Set
The symbol set contains the International Standards Organiza-
tion (ISO) character set substitution tables. They include the
following:
ISO 6 ANSI ASCII
ISO 69 FRENCH
ISO 21 GERMAN
ISO 4 UK
ISO 60 NORW/DAN
ISO 11 SWED/FIN
ISO 15 ITALIAN
ISO 17 SPANISH
ISO 61 NORW/DAN
ISO 10 SWED/FIN
ISO 16 PORTUGUESE
ISO CHAR SET
ISO 8859
Roman 8
WINDOWS LATIN
PC 8
A-28
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7. Language
(continued)
B. Inch / Millimeter
This option selects the printer Measurement system—Inch or
Millimeter.
C. Menu Languages
This option changes the LCD control panel menu to the
language you want. Supported languages are English, German,
French, Italian, Spanish, Dutch and Polish.
To use this option:
1. Press the + or – buttons to scroll through the Setup
Menu options until 7. LANGUAGE appears on the
LCD panel.
2. Press the Enter button to select this option.
3. Press Enter to select the Language option you want to
use—A, B or C.
4. Press the + button or – button to view the menu
languages available. Press Enter to select an option.
5. When you’ve finished making selections, press the
Menu button to back out of the menu until the printer
displays OFF LINE. Then, press the On Line Button to
enable the printer.
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Use this option to feed very glossy material or if extra ink drying
time is needed. This option slightly reduces the overall through-
put of the printer.
8. Envelope Feed
Delay
To use this option:
1. Press the + or – buttons to scroll through the Setup
Menu options until 8. FEED DELAY appears on the
LCD panel.
2. Press the Enter button to select this option.
The time delay (0 to 30 seconds) can be adjusted by
pressing the + button (MORE) or – button (LESS).
3. When you’ve finished making selections, press the Menu
button to back out of the menu until the printer dis-
plays OFF LINE. Then, press the On Line Button to
enable the printer.
9. Auto Envelope
Eject
Use this option to automatically eject the last envelope in your
job.
To use this option:
1. Press the + or – buttons to scroll through the Setup
Menu options until 9. AUTO ENVELOPE EJECT
appears on the LCD panel.
2. Press the Enter button to select this option.
3. Press the + button (ON) or the - button (OFF).
4. Press the Menu button to back out of the menu until the
printer displays “OFF LINE”. Then, press the On Line
Button to enable the printer.
A-30
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This option is extremely useful whenever it is necessary to
verify the Firmware Revision installed in the printer. It is also
useful to determine if your printer requires an upgrade.
10. ROM Revision
Number
The Maintenance Count, which is the total number of print
cycles accumulated, is also displayed. This information is
helpful in determining solutions to printer problems.
To momentarily view the ROM Revision and the Maintenance
Count:
1. Press the + or – buttons to scroll through the Setup
Menu options until 10. ROM REVISION NUMBER
appears on the LCD panel.
2. Press the Enter button to select this option.
3. Press the Menu button to back out of the menu until
the printer displays “OFF LINE”. Then, press the On
Line Button to enable the printer.
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Appendix B
W660/W680
Specifications
This Appendix contains detailed
hardware and material specifi-
cations for the W660/W680
printer.
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Appendix B • Specifications
4 • Operating the Printer
Physical Dimensions
14.7" (37.3 cm) high; 16.2" (41.2 cm) wide; 21.7" (55.1 cm) deep (without wireform).
Equipment
Specifications
Weight
44.11 lbs. (20 kg), including print cartridges (B & C) and catch bin.
Electrical
Domestic (W660/W680): 120VAC, 60Hz, 1A
International (W661/W681): 220-240VAC, 50Hz, 0.5A
Agency Approvals
UL/cUL/VDE-GS
Interface
Centronics Parallel and Serial.
Control Language
PCL5, modified
Driver Compatibility
Windows 95/98/2000/NT/ME compatible
Address Recovery
Memory buffer holds a maximum of 20 addresses
Print Modes (Print Resolution)
Note: All color print quality specifications only apply to the W680.
•
•
•
Draft:
Letter Quality: Black - 300 x 600 DPI
Executive: Black - 600 x 600 DPI
Black - 300 x 300 DPI
-
-
-
Color 300 x 150 DPI
Color 300 x 200 DPI
Color 300 x 300 DPI
Fonts
Resident Fonts
Courier, Sans Serif, Roman, OCR A, Quincy, Springer, Hancock, Alpine, Baxter,
Marina, Stencil, Windmill, Silicon, and Code 39 Barcode (All fonts are
scalable from 4 to 30 pt size.)
Resident Font Enhancements
•
Bold
•
Expanded
•
Outline
•
Condensed
•
Italic
B-2
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Appendix B • Specifications
Operating the Printer • 4
Downloadable Fonts
Equipment
Specifications
(continued)
Supports bitmapped, downloadable fonts.
Cartridge Fonts
Not Required. Fonts are downloaded with addresses.
Barcode Printing
The W660/W680 can print a 5- or 11-digit USPS NAIC-certified POSTNET barcode in
one of three positions: the lower right of the envelope; above the address block; and below
the address block.
User-Definable Parameters
•
•
•
•
Font Characteristics
Address Placement
Barcode Characteristics
Print Quality
Throughput
Nine thousand (9,000) pieces per hour, depending on print mode, media size, number
of address lines, and barcode imprinting. The following throughput specifications are
typical for number 10 envelopes, size 10 point type and 3 lines per address:
Destination Address
Throughput
Three lines, 18 characters per line, no barcode, margin 5 inch (12.7 cm), Black Only
Draft
9,000
Letter
8,000
Executive
7,000
Five lines, 18 characters per line, no barcode, margin 5 inch (12.7 cm), Black Only
Draft
5,600
Letter
5,600
Executive
4,400
Margin 5 inch (12.7 cm) Black & Color
Draft
1,000
NOTE: Graphics will affect throughput speed.
Stacker Capacity
Input Stacker: 200 #10 Envelopes
Output Stacker: 150 #10 Envelopes
Effective Print Area
The printable width is 9.4 inches measured from the right side of the mailpiece. The
printable height is 15 inches measured from the bottom edge of the mailpiece. See the
figure at the top of the next page.
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Appendix B • Specifications
4 • Operating the Printer
Trailing Edge (Top)
Flap on opposite side
Feed Direction
Right
Left
Leading Edge (Bottom)
NOTES:
1. All edges are viewed from the front surface of the material.
2. Two clear zones, each 0.3 inches wide, are required on the mailpiece to allow clearance for the exit rollers.
3. Printing is allowed to the top edge of the media, however print quality will be degraded.
4. The lower 5/8 inch of the material is reserved for the lower right barcode when it is used.
Equipment
Specifications
(continued)
Printhead/InkJet Cartridges
Cartridges: User-replaceable ink jet
Single Black Ink Cartridge - 711-1
Single Color Ink Cartridge - 660-5 - W680 only
4 Pack of Black Ink Cartridges - 660-9
Print Position Accuracy
For a #10 envelope (Acclaim #10 WW Commercial, Regular):
Horizontal: within +/- 1.5mm
Vertical: within +/- 1.5mm
Skew: within +/- 1 degree
For other media:
Horizontal: within +/- 3.0mm
Vertical: within +/- 3.0mm
Skew: within +/- 2-1/2 degrees
Environmental Limits
Operating Conditions
Temperature: 55 to 95°F (12 to 35°C)
Humidity: 8 to 80%
Maximum Wet Bulb Temperature: 80°F
(27°C)
B-4
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Appendix B • Specifications
Operating the Printer • 4
Storage Conditions
Temperature (Printer): 42 to 100°F
Equipment
Specifications
(continued)
(5 to 40°C)
Humidity (Supplies): 10 to 90%
Maximum Wet Bulb Temperature: 85°F
(29°C)
Shipment Conditions:
Temperature (Printer): -40 to 140°F
Humidity (Supplies): 5 to 100%
Maximum Wet Bulb Temperature: 85°F
(29°C)
Noise Level
Idle Mode: <6.6 Bel (A)
Operating Mode: <7.3 Bel(A)
Operator position: no more than 65 dBa referenced to 20 µpa.
Recommended Usage
Pitney Bowes has tested this machine under many different conditions and
recommends that you do not exceed the usage levels specified below:
•
•
Monthly usage is 77,000 pieces
NOTE: Usage beyond these recommended cycles is not covered under your
Equipment Maintenance Agreement.
Product life is 5 years or 4,620,000 cycles
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Appendix B • Specifications
4 • Operating the Printer
Approved Media
Material
Specifications
The paper types listed below are approved for use with the W660/W680 Printer. Please
note that the dimensional limits above apply in all cases, and that all media (flats,
envelopes, postcards, catalog envelopes, etc.) must be without windows, unstuffed
and unsealed.
•
•
•
•
•
•
•
White Wove
Bond paper
Recycled paper
Coated paper
Card stock
Brown kraft
Manila
Material Size and Thickness
Width
Height
Thickness
Minimum
Maximum
3" (76mm)
5" (127mm)
15" (381mm)
.003" (.0762mm)
.125" (3.175mm)
12.5" (317.5mm)
Also see the table on the next page.
Material Notes
Envelopes have a flap along the long edge and are processed by the printer non-flap
edge first. Envelopes may have either a diagonal or straight edge along the envelope
flap.
Booklets are defined as media having physical dimensions 6 x 9" or larger. Booklets
have an opening along their long edge which is covered by a flap with an adhesive seal.
Catalog envelopes have an opening along their short edge which is closed by a flap
with an adhesive seal.
Postcards have no folds or bends. The printable side may have a higher surface
roughness than the non-printable side.
Self-mailers may be of "C," "Z," or 1/2-folded construction. They may not exceed the
maximum allowable thickness as specified on the previous page and must be tabbed
per postal regulations.
A catalog may consist of multiple pages bound by adhesive or tabs on the feed edge
or at 90 degrees with respect to the feed edge.
Sheet stock may consist of 16 to 28 lb. bond as well as 60 to 80 lb. coated stock. The
size and thickness constraints specified above apply.
B-6
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Appendix B • Specifications
Operating the Printer • 4
Envelope Sizes
Name
Style
Dimensions (Inch)
Height x Width
Dimensions (Metric)
Height x Width
#6-1/4
#6-1/2
#6-3/4
#8-1/2
#4
#5
#5-1/2
#6
#7-3/4
#7
#8-5/8
#9
#10
#11
3-1/2 x 6"
89 x 152 mm
165 x 165
216 x 165
261 x 261
92 x 130
105 x 142
110 x 171
121 x 165
98 x 190
Square
Commercial
Square
Baronial
Baronial
Baronial
Baronial
Official
Official
Official
Official
Official
6-1/2 x 6-1/2"
3-5/8 x 6-1/2"
8-1/2 x 8-1/2"
3-5/8" x 5-1/8"
4-1/8 x 5-5/8"
4-3/8 x 6-3/4"
4-3/4 x 6-1/2"
3-7/8 x 7-1/2"
3-3/4 x 6-3/4
3-5/8 x 8-5/8"
3-7/8 x 8-7/8"
4-1/8 x 9-1/2"
4-1/2 x 10-3/8"
4-3/4 x 11"
5 x 11-1/2"
3-7/8 x 7-1/2"
9 x 12-3/4"
6-3/8 x 9"
4-1/2 x 6-3/8"
4-3/8 8-11/16"
95 x 171
92 x 219
98 x 225
104 x 241
114 x 263
120 x 279
127 x 292
98 x 190
229 x 324
162 x 229
114 x 162
110 x 220
Official
Official
Official
#12
#14
Monarch
C4
C5
DIN C4
DIN C5
DIN C6
C6
DL
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Index
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Index
Preventive Maintenance 5-2
Print Head Cartridge 5-2
Rubber Rollers 5-2
Sensor 5-3
Index
Cleaning Printhead Cartridge 5-2
Clear Counter
Symbols
Using Menu to A-18
Clear Counter A-18
Clear Memory A-16
Communications A-24
Baud Rate A-25
DTR handshaking A-24
Line Termination A-25
parallel interface A-24
Parity A-25
5-Digit On / Off A-14
A
Address High 6-6
Address Layout
Setting with Menu A-7
Address Recovery
Specification B-2
Using Menu to invoke A-16
Address Smudging 6-3
Addresses "Walking" 6-4
Agency Approvals B-2
Approved Media B-6
Approved Media Types 3-3
Attach the Material Prop 2-7
Auto Envelope Eject A-30
Using Menu to Enable A-30
serial interface A-24
Word Length A-25
XON/XOFF A-24
Control Language B-2
Control Panel 3-5
Control Panel Buttons
A-2
CPU
Recommended 1-3
B
D
Barcode 4-4, A-14, A-15
Barcode (Lower Right) is not Printing 6-5
Barcode Options
Setting with Menu A-14
Barcode Printing B-3
Barcode Problems 6-5
Bold Type
Distance to Bottom A-8
Distance to Right A-7
Downloadable Fonts B-3
Draft Print Quality A-10
Driver Compatibility B-2
Drying Times B-2
E
Unwanted 6-4
Effective Print Area B-3
Electrical
C
Cartridge Fonts B-3
Choosing a Location for Your Printer 2-5
Cleaning
Specifications B-2
Envelope Designer™ 4-4
Envelope Feed Delay A-30
Using Menu to set A-30
Envelope Sizes
Exit Rollers 5-3
Floor Assembly and Top Cover 5-3
Precautions 5-2
Listing of B-7
i-2
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Index
Environmental Limits B-4
Executive Print Quality A-10
Exit Rollers 3-6, 3-14
Cleaning 5-3
Installing 2-13
Removing 2-14
Input Area 3-4
Installation Quality Report 2-3
Installing
Ink Jet Cartridge 2-13
Installing the Printer Driver 4-2
Interface
Centronics Parallel B-2
Interface Panel 3-4
Interface Problems 6-4
Intermittent Feed 6-2
Internal Fonts 3-2
F
Feed Angle 3-9
Fence, sliding 3-5, 3-11
Feed Gap, setting
3-6
Feed Problems 6-2
Feed Roller
Doesn't Move 6-6
Floor Assembly and Top Cover
Cleaning 5-3
J
Font
Jam
Selecting with Menu A-12
Font Menu A-12, A-13
Font Size 3-2
Paper 6-6
Shuttle 6-6
Job Settings A-18
Fuzzy Printing 6-3
L
G
Language
Get Addresses A-16
Getting Help 1-3, 1-4
Glossy Material
Using Menus to select A-28
Letter Print Quality A-10
Light Material 3-10
Light Print 6-3
Print Quality 3-13
Line Spacing A-8
Lines Per Address
H
Using Menu to Set A-23, A-24, A-25
Loading Material 3-12
Location, Barcode A-14
H-Block Separators 3-4
Heavy Material 3-10
Heavy Media A-22
Heavy Media Mode
Using Menu to Select A-22
Hex Dump Mode A-26, A-27
M
Main Menu Options
Address Layout A-7
Barcode A-14, A-15
Clear Counter A-18
Fonts A-12, A-13
Job Settings A-18
Print Quality A-10, A-11
Material
I
Important Safety Notes 2-5
Inch / Millimeter
Using Menu to Select A-29
Inch/Millimeter A-29
Ink Jet Cartridge 2-3
Loading 3-12
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Index
Material Notes B-6
Physical Dimensions B-2
PostNet Certificate 2-3
Power Cord 2-3
Material Size and Thickness B-6
Material Thickness 3-3
Media Size 3-3
Connecting 2-12
Media Thickness Lever 3-14 5-2
Memory Card Error 6-7
Menu Languages A-29
Misfeeds 6-2
Receptacle Location 2-12
Preventive Maintenance 5-2
Print
No printing 6-3
Motor Problems 6-5
Print Driver
Multifeed (Feeds Doubles) 6-2
Installation 4-2
Print Head
Purge A-23
N
Test A-22, A-23
No Communications 6-4
No Print 6-3
Noise Level B-5
Using Menu to A-22
Print Modes (Print Resolution)
Available B-2
Print Position Accuracy B-4
Print Qualities 3-2
Print Quality 3-13, A-10, A-11
Setting with Menu A-10
Print Quality Problems 5-2, 6-3
Printer Does Not Respond 6-4
Printer Driver Software 2-3
Printer Features 3-3
Printer Operating Guide 2-3
Printhead
O
Operating System
Recommended 1-3
Operator Safety Tip Card 2-3
Ordering Supplies 1-5
Orientation A-8
Out of Memory 6-7
Output Area 3-6
Output Stack Height 3-14
Output Stacker 2-3
Output Stacker Tray
Assembling 2-10
Purging 5-2
Printhead/InkJet Cartridge B-4
Printing
Light 6-3
Not Sharp 6-3
P
Test Piece 3-15
Package Contents
Problems and Solutions 6-2
Purge Print Head A-23
Using Menu to A-23
Purging Printhead 5-2
Unpacking the Printer 2-3
Paper Jam 6-6
Parallel Cable 2-3
Cable Length 2-5
Connecting 2-11
Parallel Port
Q
Cable Length 1-3
Location of 2-11
Quick Start Card 2-3
Petroleum Based Cleaning Solvents 5-2
Phone Support 1-4
i-4
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Index
Auto Envelope Eject A-30
Envelope Feed Delay A-30
Heavy Media A-22
Hex Dump Mode A-26, A-27
Language A-28, A-29
R
Recommended Usage B-5
Recycled Material
Print Quality 3-13
Resident Font Enhancements B-2
Resident Fonts
Listing B-2
ROM Revision Number A-31
Using Menu to View A-31
Lines per Address A-23, A-24, A-25
Purge Print Head A-23
ROM Revision Number A-31
Test Print Head A-22, A-23
Shingling
Stack 3-11
Shuttle Jam 6-6
S
Skew
Avoiding 3-10
Sliding Fence 2-3
Assembling 2-8
Selecting the W650 Printer From a Windows
Applicat 4-3
Sensor
Cleaning 5-3
Sliding Fence (short) 2-3
Smudging
Address 6-3
Separator Gap 3-6
Serial Cable 1-3, 2-11
Cable Length 2-11
Specifications
Connecting 2-11
Address Recovery B-2
Agency Approvals B-2
Approved Media B-6
Barcode Printing B-3
Cartridge Fonts B-3
Control Language B-2
Downloadable Fonts B-3
Driver Compatibility B-2
Drying Times B-2
Effective Print Area B-3
Electrical B-2
Location of 2-5
Setting Up the W650 2-4
Setup Adjustments
Exit Rollers 3-14
Feed Angle 3-9
Feed Ramp 3-13
Media Thickness Lever 3-14
Output Stack Height 3-14
Separator Gap 3-7
SlidingFence 3-10
Wireform 3-9
Envelope Sizes B-7
Environmental Limits B-4
Fonts B-2
Setup Menu
Envelope Auto Eject A-30
Envelope Feed Delay A-30
Heavy Media Mode A-22
Hex Dump Mode A-26, A-27
Language A-28, A-29
Lines per Address A-23, A-24, A-25
Purge Print Head A-23
Rom Revision Number A-31
Test Print Head A-22, A-23
Setup Menu Graphic A-21
Setup Menu Options
Interface B-2
Material Notes B-6
Material Size and Thickness B-6
Noise Level B-5
Physical Dimensions B-2
Print Modes (Print Resolution) B-2
Print Position Accuracy B-4
Printhead/InkJet Cartridge B-4
Recommended Usage B-5
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Index
Resident Font Enhancements B-2
U
Resident Fonts B-2
Stacker Capacity B-3
Throughput B-3
Unpacking the Printer 2-2
Unwanted Bolding 6-4
User-Definable Parameters B-3
Using the Menus A-3, A-4, A-5, A-6
Using This Guide 1-2
User-Definable Parameters B-3
Weight B-2
Speed
Printer 3-2
W
Stacker Capacity B-3
Stacker Tray 3-6
Standard Material 3-10
Supplies
Weight B-2
Wire Frame 3-4
Assembling 2-8
Wire Frame (Input Material Stacker) 2-3
Wireform 3-9s
Ordering 1-4
T
Technical Support 1-4
Phone Number 1-4
Test Piece 3-15
Test Print Head A-22, A-23
Throughput B-3
Top Cover 3-6
Troubleshooting 6-1
Address Printing is not Sharp 6-3
Address Smudging 6-3
Address too High 6-6
Addresses "Walking" 6-4
Barcode (Lower Right) is not Printing 6-5
Intermittent Feed 6-2
Memory Card Error 6-7
Motor Turning but no Feed Roller Move-
ment 6-5
Multifeed (Feeds Doubles) 6-2
No Communications; Printer Does Not
Respond 6-4
No Print 6-3
Out of Memory 6-7
Paper Out or Paper Jam 6-6
Shuttle Jam 6-6
Unwanted Bolding 6-4
Tyvek
Print Quality 3-14
i-6
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