SmartNode™ Branch eXchange Series
SIP 3CX Based Private
Branch Exchange
User Manual
Sales Office: +1 (301) 975-1000
Technical Support: +1 (301) 975-1007
E-mail: [email protected]
WWW: www.patton.com
Important—This is a Class B device and is intended for use in a light
industrial or residential environment. It is not intended nor approved for
use in an industrial environment.
Part Number: 07MSNBX-UM, Rev. B
Revised: June 25, 2014
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Summary Table of Contents
1
2
3
4
5
A
B
General information ....................................................................................................................................... 13
Installing the SNBX........................................................................................................................................ 16
Version Control .............................................................................................................................................. 18
WMI and Controls.......................................................................................................................................... 21
Contacting Patton for assistance ................................................................................................................... 27
Compliance information ................................................................................................................................ 31
Specifications .................................................................................................................................................. 33
3
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Table of Contents
Summary Table of Contents ........................................................................................................................... 3
Table of Contents ............................................................................................................................................. 4
List of Figures .................................................................................................................................................. 7
List of Tables .................................................................................................................................................... 8
About this guide ............................................................................................................................................... 9
Audience................................................................................................................................................................ 9
Structure ................................................................................................................................................................ 9
Precautions .......................................................................................................................................................... 10
Safety when working with electricity ............................................................................................................11
General observations .....................................................................................................................................12
Typographical conventions used in this document ............................................................................................. 12
General conventions ......................................................................................................................................12
1
2
General information ....................................................................................................................................... 13
SNBX Overview ..................................................................................................................................................14
SNBX Panels........................................................................................................................................................14
SNBX64 rear panel ........................................................................................................................................14
SNBX front panel ..........................................................................................................................................15
Installing the SNBX........................................................................................................................................ 16
Setting up the SNBX............................................................................................................................................17
Accessing the SNBX/W3CX ...............................................................................................................................17
Accessing the WMI .......................................................................................................................................17
Accessing the Windows System ....................................................................................................................17
Accessing 3CX ..............................................................................................................................................17
Accessing Abyss ............................................................................................................................................17
3
Version Control .............................................................................................................................................. 18
Overview..............................................................................................................................................................19
WMI .....................................................................................................................................................................19
Checking the WMI Version ...........................................................................................................................19
3CX Version.........................................................................................................................................................20
Checking 3CX Version ..................................................................................................................................20
Updating 3CX Version ..................................................................................................................................20
Windows Version.................................................................................................................................................20
Checking the Windows Version ....................................................................................................................20
Updating the Windows Version .....................................................................................................................20
4
WMI and Controls.......................................................................................................................................... 21
Patton Website......................................................................................................................................................22
Reboot ............................................................................................................................................................22
About .............................................................................................................................................................22
IP Settings ............................................................................................................................................................22
4
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IP Configuration ............................................................................................................................................22
Current IP Settings .........................................................................................................................................22
3CX Management (SNBX*/W3CX only)............................................................................................................22
3CX Settings ..................................................................................................................................................22
3CX Reports ..................................................................................................................................................22
WebServer Settings..............................................................................................................................................23
WebServer Main Menu ..................................................................................................................................23
WebServer User Settings ...............................................................................................................................23
WebServer Statistics ......................................................................................................................................23
SmartNode Configurator......................................................................................................................................23
SmartNode Analog ........................................................................................................................................24
Upload Configuration ....................................................................................................................................24
3CX Backup Settings ...........................................................................................................................................24
Schedule Backup ...........................................................................................................................................24
View Backup Schedule ..................................................................................................................................25
Delete Scheduled Task ..................................................................................................................................25
5
Contacting Patton for assistance ................................................................................................................... 27
Additional 3rd Party Documentation ...................................................................................................................28
3CX Documentation ......................................................................................................................................28
Abyss Documentation ....................................................................................................................................28
Windows Documentation ..............................................................................................................................28
Further Resources on 3CX .............................................................................................................................28
Patton Contact information ..................................................................................................................................28
Patton support headquarters in the USA ........................................................................................................28
Alternate Patton support for Europe, Middle East, and Africa (EMEA) .......................................................29
Warranty Service and Returned Merchandise Authorizations (RMAs)...............................................................29
Warranty coverage .........................................................................................................................................29
Out-of-warranty service ...........................................................................................................................29
Returns for credit .....................................................................................................................................29
Return for credit policy ............................................................................................................................29
RMA numbers ...............................................................................................................................................30
Shipping instructions ...............................................................................................................................30
A
B
Compliance information ................................................................................................................................ 31
Compliance...........................................................................................................................................................32
EMC Compliance ..........................................................................................................................................32
Low-Voltage Directive (Safety): ...................................................................................................................32
CE Declaration of Conformity.............................................................................................................................32
Authorized European Representative...................................................................................................................32
FCC Part 15..........................................................................................................................................................32
Specifications .................................................................................................................................................. 33
Hardware Specifications ......................................................................................................................................34
Processor ........................................................................................................................................................34
Memory ..........................................................................................................................................................34
5
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Ethernet ..........................................................................................................................................................34
Operating System ...........................................................................................................................................34
3CX Phone System ........................................................................................................................................34
Dimensions ....................................................................................................................................................34
Weight ............................................................................................................................................................34
External Power Supply ..................................................................................................................................34
Capacity .........................................................................................................................................................34
3CX Phone System Features................................................................................................................................35
General Phone System Features ....................................................................................................................35
Softphones .....................................................................................................................................................35
SIP Standards Support ...................................................................................................................................35
Management and Scalability ..........................................................................................................................35
Unified Communications & Mobility ............................................................................................................36
IP Phone Management ...................................................................................................................................36
3CX MyPhone ...............................................................................................................................................36
3rd Party Applications Integration .................................................................................................................37
Devices and Providers ...................................................................................................................................37
Codecs (Voice Compression) ........................................................................................................................37
6
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List of Figures
Checking the WMI Version (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Checking the WMI Version (2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Upload Configuration File dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
View Backup Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Delete Scheduled Task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
10 View Backup Schedule Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
7
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List of Tables
3
General conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Rear panel ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
8
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About this guide
This guide describes the SNBX hardware, installation and basic configuration.
Audience
This guide is intended for the following users:
• Operators
• Installers
• Maintenance technicians
Structure
This guide contains the following chapters and appendices:
For best results, read the contents of this guide before you install the SNBX.
9
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About this guide
Precautions
Notes, cautions, and warnings, which have the following meanings, are used throughout this guide to help you
become aware of potential problems. Warnings are intended to prevent safety hazards that could result in per-
sonal injury. Cautions are intended to prevent situations that could result in property damage or
impaired functioning.
Note
A note presents additional information or interesting sidelights.
The alert symbol and IMPORTANT heading calls attention to
important information.
IMPORTANT
The alert symbol and CAUTION heading indicate a potential haz-
ard. Strictly follow the instructions to avoid property damage.
CAUTION
CAUTION
WARNING
WARNING
The shock hazard symbol and CAUTION heading indicate a
potential electric shock hazard. Strictly follow the instructions to
avoid property damage caused by electric shock.
The alert symbol and WARNING heading indicate a poten-
tial safety hazard. Strictly follow the warning instructions
to avoid personal injury.
The shock hazard symbol and WARNING heading indicate
a potential electric shock hazard. Strictly follow the warn-
ing instructions to avoid injury caused by electric shock.
10
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About this guide
Safety when working with electricity
•
•
Do not open the device when the power cord is connected. For sys-
tems without a power switch and without an external power
adapter, line voltages are present within the device when the
power cord is connected.
For devices with an external power adapter, the power adapter
shall be a listed Limited Power Source The mains outlet that is uti-
lized to power the device shall be within 10 feet (3 meters) of the
device, shall be easily accessible, and protected by a circuit
breaker in compliance with local regulatory requirements.
WARNING
•
•
•
•
For AC powered devices, ensure that the power cable used meets
all applicable standards for the country in which it is to be
installed.
For AC powered devices which have 3 conductor power plugs (L1,
L2 & GND or Hot, Neutral & Safety/Protective Ground), the wall
outlet (or socket) must have an earth ground.
For DC powered devices, ensure that the interconnecting cables
are rated for proper voltage, current, anticipated temperature,
flammability, and mechanical serviceability.
WAN, LAN & PSTN ports (connections) may have hazardous volt-
ages present regardless of whether the device is powered ON or
OFF. PSTN relates to interfaces such as telephone lines, FXS,
FXO, DSL, xDSL, T1, E1, ISDN, Voice, etc. These are known as
“hazardous network voltages” and to avoid electric shock use cau-
tion when working near these ports. When disconnecting cables
for these ports, detach the far end connection first.
•
Do not work on the device or connect or disconnect cables during
periods of lightning activity
This device contains no user serviceable parts. This
device can only be repaired by qualified service personnel.
WARNING
In accordance with the requirements of council directive 2002/96/
EC on Waste of Electrical and Electronic Equipment (WEEE),
ensure that at end-of-life you separate this product from other
waste and scrap and deliver to the WEEE collection system in
your country for recycling.
11
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About this guide
Always follow ESD prevention procedures when removing and
replacing cards.
Wear an ESD-preventive wrist strap, ensuring that it makes good
skin contact. Connect the clip to an unpainted surface of the
chassis frame to safely channel unwanted ESD voltages
to ground.
CAUTION
To properly guard against ESD damage and shocks, the wrist
strap and cord must operate effectively. If no wrist strap is avail-
able, ground yourself by touching the metal part of the chassis.
General observations
• Clean the case with a soft slightly moist anti-static cloth
• Place the unit on a flat surface and ensure free air circulation
• Avoid exposing the unit to direct sunlight and other heat sources
• Protect the unit from moisture, vapors, and corrosive liquids
Typographical conventions used in this document
This section describes the typographical conventions and terms used in this guide.
General conventions
The procedures described in this manual use the following text conventions:
Table 1. General conventions
Convention
Meaning
Indicates a cross-reference hyperlink that points to a figure, graphic, table, or sec-
tion heading. Clicking on the hyperlink jumps you to the reference. When you
have finished reviewing the reference, click on the Go to Previous View but-
ton in the Adobe® Acrobat® Reader toolbar to return to your starting point.
Garamond blue type
Helvetica bold type
Commands and keywords are in boldface font.
Helvetica bold-italic type
Parts of commands, which are related to elements already named by the user,
are in boldface italic font.
Italicized Helvetica type
Variables for which you supply values are in italic font
Indicates the names of fields or windows.
Helvetica type
Indicates the names of command buttons that execute an action.
Garamond bold type
12
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Chapter 1 General information
Chapter contents
SNBX Overview....................................................................................................................................................14
SNBX Panels.........................................................................................................................................................14
SNBX64 rear panel .........................................................................................................................................14
SNBX front panel ...........................................................................................................................................15
13
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1 • General information
SNBX Overview
Patton’s SNBX is an appliance product line bringing in “known” reliable hardware and allowing customers an
open environment to build reliable systems.
Currently Patton’s offering includes an SNBX preloaded with 3CX’s IP PBX in a Microsoft Windows based
platform. The product line is set to expand and encompass other PBX's and Open Source product offerings.
SNBX Panels
SNBX64 rear panel
Figure 1. SNBX rear panel
Table 2. Rear panel ports
Port
Description
DC-IN
HDMI
VGA
Power input for the SNBX64
High Definition Digital Video Output for recovery situations
Standard Definition Analog Digital Output for recovery situations
Not utilized in standard Use Cases
Digital Audio
USB Ports
LAN
External Storage or Keyboard/Mouse in recovery situations
Ethernet port for network connectivity for the SNBX
SNBX Overview
14
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1 • General information
SNBX front panel
Figure 2. SNBX front panel
Table 3. SNBX LED definitions
Element
Description
Power Button/LED
The Power Button will glow green to indicate power to the SNBX's main board
and can be set to shutdown/put to sleep the device when pressed.
USB Ports
The USB Ports can be used for inserting removable storage to allow the SNBX to
backup your PBX.
SNBX Panels
15
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Chapter 2 Installing the SNBX
Chapter contents
Setting up the SNBX.............................................................................................................................................17
Accessing the SNBX/W3CX..................................................................................................................................17
Accessing the WMI .........................................................................................................................................17
Accessing the Windows System .......................................................................................................................17
Accessing 3CX ................................................................................................................................................17
Accessing Abyss ...............................................................................................................................................17
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2 • Installing the SNBX
Setting up the SNBX
The SNBX is shipped in a state that will ideally allow you to access the WMI and the PBX with out needing a
KVM (Keyboard Video and Mouse). To do this all you will need to plug in is power and Ethernet, RDP into
the unit to initiate the log in, you can do this from any windows machine with the command "mstsc".
By default, the SNBX has an IP Address of 192.168.200.10 with a gateway of 192.168.200.1. This will allow
you to access the WMI immediately with out accessing the Windows Console. Registry edits can be made to
log in automatically, invalidating this step. However, due to security concerns this is not how the unit is
shipped.
Accessing the SNBX/W3CX
Accessing the WMI
Once the SNBX has powered on (allow 2 to 5 minutes) and finished its boot process you will need to log in a
single time to start the needed services. It is possible to set the SNBX to log in automatically through a Registry
change, this however, is never recommended due to major security concerns.
Once needed services are started, you can access the Web GUI by typing http://192.168.200.10:5000/ into a
web-browser (For best results, please use Chrome or FireFox). This will bring you to a login screen. The default
username and password is admin/admin.
There are several layers of authentication:
1. WMI
2. WebServer Settings
3. 3CX Settings
Each of these layers is controlled by different usernames and passwords to allow customizing of rights. By
default all passwords are admin/admin. It is important to understand which layer you are in to avoid confusion.
For simplification upon shipment all passwords and usernames are the same. It is recommended that this is
changed.
Accessing the Windows System
To access the windows system, hook up a KVM or utilize RDP on port 3389.
Accessing 3CX
To directly access the 3CX System and bypass the Patton WMI you can directly Navigate to:
To directly access the 3CX Reporting System and bypass the Patton WMI, you can directly navigate to:
Accessing Abyss
To directly access the Abyss Webserver Settings and bypass the Patton WMI, you can directly navigate to:
Setting up the SNBX
17
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Chapter 3 Version Control
Chapter contents
Overview...............................................................................................................................................................19
WMI.....................................................................................................................................................................19
Checking the WMI Version ............................................................................................................................19
3CX Version..........................................................................................................................................................20
Checking 3CX Version ...................................................................................................................................20
Updating 3CX Version ...................................................................................................................................20
Windows Version..................................................................................................................................................20
Checking the Windows Version ......................................................................................................................20
Updating the Windows Version ......................................................................................................................20
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3 • Version Control
Overview
Knowing the version you are on when operating any system is crucial when dealing with support and docu-
mentation about the device. This chapter will effectively relay the different parts of the SNBX, and how to
check the specific versions.
WMI
The Patton WMI is the Ext-Js written scripting that controls your basic HUD (Head-up Display) when log-
ging onto the SNBX. This part is wholly unique to the Patton Solution.
Checking the WMI Version
To check the version of the WMI version (both current and at factory), select the logo in the top left of the
WMI as seen in the figure below:
Figure 3. Checking the WMI Version (1)
In the drop down menu, you will see the About button. Select it to reveal the WMI Version (the current
installed version) and the build version shipped at factory (useful for support inquiries) in a dialog similar to
the one below:
Figure 4. Checking the WMI Version (2)
Overview
19
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3 • Version Control
3CX Version
Checking 3CX Version
The 3CX version can be seen at the log-in screen of the 3CX Web interface, by either direct navigation or
through the Patton WMI. An example is shown below:
Figure 5. Checking the 3CX Version
Note
SNBX Hardware has not yet been tested on 3CX Version 12, but will be
coming soon.
Updating 3CX Version
Once in the 3CX Web GUI, you can select the option on the left, for “3CX Phone System Updates”. For more
information, please refer to 3CX’s documentation.
Windows Version
Checking the Windows Version
Checking the Windows Version can be done through the console, via RDP or a KVM. Once logged into Win-
dows, click the ‘Start’ button, right-click on ‘Computer’, and then click Properties. Under ‘Windows Edition’,
you will find the version and edition that your PC is running. For more information, visit:
Updating the Windows Version
Updating the Windows Version is done through the standard method through the console. You can set updates
to happen automatically and cause automatic reboot, though this might not be desirable in some situations. To
For more information, visit: http://windows.microsoft.com/en-us/windows7/change-how-windows-installs-
or-notifies-you-about-updates
3CX Version
20
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Chapter 4 WMI and Controls
Chapter contents
Patton Website......................................................................................................................................................22
Reboot ............................................................................................................................................................22
About ..............................................................................................................................................................22
IP Settings.............................................................................................................................................................22
IP Configuration .............................................................................................................................................22
Current IP Settings .........................................................................................................................................22
3CX Management (SNBX*/W3CX only)..............................................................................................................22
3CX Settings ...................................................................................................................................................22
3CX Reports ...................................................................................................................................................22
WebServer Settings................................................................................................................................................23
WebServer Main Menu ...................................................................................................................................23
WebServer User Settings .................................................................................................................................23
WebServer Statistics ........................................................................................................................................23
SmartNode Configurator.......................................................................................................................................23
SmartNode Analog .........................................................................................................................................24
Upload Configuration .....................................................................................................................................24
3CX Backup Settings.............................................................................................................................................24
Schedule Backup .............................................................................................................................................24
View Backup Schedule ....................................................................................................................................25
Delete Scheduled Task ....................................................................................................................................25
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4 • WMI and Controls
Patton Website
The Patton drop down is used for generic and general settings in the SNBX, it is marked with the
icon.
The ‘Patton Website’ launches windowed version of the Patton homepage found at: http://www.patton.com.
Reboot
The ‘Reboot’ button triggers a full warm restart of MS Windows and Services upon confirmation.
About
The ‘About’ button shows version information.
IP Settings
The IP Settings dropdown is used for IP Based settings of the TCP/IP Stack on the Windows Server. For 3CX
IP Settings, you must refer to the 3CX GUI.
IP Configuration
The ‘IP Configuration’ button enables you to enter new IP Address, Subnet Mask, and Gateway.
Current IP Settings
The ‘Current IP Settings’ shows you the output of an 'ipconfig /all' command on the SNBX itself.
3CX Management (SNBX*/W3CX only)
The 3CX Management drop down is only available on SNBX Versions utilizing 3CX. It is where PBX specific
configurations are found.
3CX Settings
The ‘3CX Settings’ button will launch a windowed version of the 3CX Gui, for full page configuration you can
navigate directly to http://ipaddress:5000/3cx.aspx
3CX Reports
The ‘3CX Reports’ button will launch a windowed version of the 3CX GUI, for full page configuration you
can navigate directly to http://ipaddress:5000/reports/
Patton Website
22
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4 • WMI and Controls
WebServer Settings
The Webserver settings drop down reveals the Abyss Web Server by Aprelium SARL settings used by 3CX (in
the SNBX*/W3CX versions).
WebServer Main Menu
The ‘WebServer MainMenu’ button will launch a windowed version of the Abyss GUI, for full page configura-
WebServer User Settings
The ‘WebServer MainMenu’ button will launch a windowed version of the Abyss GUI at the User and Groups
Settings page, for full page configuration you can navigate directly to:
WebServer Statistics
The ‘WebServer Statistics’ button will launch a windowed version of the Abyss GUI at the Statistics page, for
SmartNode Configurator
In the current versions of 3CX, there are some gaps in auto configuration of the SmartNode™, this helps fill
those gaps in the mean time. The two options below allow you to add Configurations to the SNBX’s config
folder, this will allow a SmartNode to use it as an auto provisioning server via our ‘Redirection Server’ or
DHCP Option 66.
When a SmartNode first powers on it checks seven locations to find a provisioning server, using any of these is
possible when trying to use your SNBX as a Provisioning Server. Please find the seven locations below:
• Location 1 - < Check Redirection Server>
• Location 2 - $(dhcp.66)
• Location 3 - $(dhcp.66)/$(system.mac).cfg
• Location 4 - http://$(dhcp.66)/$(dhcp.67)
• Location 6 - tftp://$(dhcp.66)/$(dhcp.67)
For more information on the SmartNode’s provisisoing capabilities, please refer to our documentation on the
SmartNode at http://www.patton.com/kb/.
WebServer Settings
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4 • WMI and Controls
SmartNode Analog
The ‘Smartnode Analog’ button opens up a form to generate and automatically save an Analog Terminal
Adapter configuration on the SNBX for the SmartNode to grab, to view the files in plain text or download
them simply navigate to http://ipaddress:5000/config/<file.name>.cfg
Upload Configuration
The ‘Upload Configuration’ button opens up a window (see figure 6) which enables you to upload custom
built Configs to the directory listed above. This allows more flexibility in the provisioning capacity of the
SNBX. Please be advised that ALL files uploaded will be renamed with the suffix ‘.cfg’ this is for security rea-
sons protecting against harmful scripts.
Figure 6. Upload Configuration File dialog
3CX Backup Settings
If you purchased an 8GB Patton SNBX Flash Drive (SKU: 07K-8GB-USB-SNBX) You can utilize the auto-
backup feature in the Patton WMI. It is a planned enhancement to have this control all remote storage, but at
this time Drive Letters do not match up. For any non-Patton Storage device you can utilize standard 3CX
Backup Procedures.
Schedule Backup
The ‘Schedule Backup’ button allows you to schedule automatic backups to the Patton SNBX Flash Drive.
The format to input is #:##AM or #:##PM. As is shown on the dialog box below:
Figure 7. Schedule Backup
3CX Backup Settings
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4 • WMI and Controls
View Backup Schedule
The ‘View Backup Schedule’ button shows you the output of an inquiry made of the scheduled tasks. An
example is shown below.
Figure 8. View Backup Schedule
Delete Scheduled Task
The ‘Delete Scheduled Task’ button allows you to remove auto backups of the 3CX Phone System®. The dia-
log box (pictured below) will ask you to enter an index number of the scheduled task to remove.
Figure 9. Delete Scheduled Task
3CX Backup Settings
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4 • WMI and Controls
To find the index number please refer back to the ‘View Backup Schedule’ button, before each task the index
number is show. Please refer to the figure below for an example.
Figure 10. View Backup Schedule Button
3CX Backup Settings
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Chapter 5 Contacting Patton for assistance
Chapter contents
Additional 3rd Party Documentation ....................................................................................................................28
3CX Documentation ......................................................................................................................................28
Abyss Documentation .....................................................................................................................................28
Windows Documentation ...............................................................................................................................28
Further Resources on 3CX ..............................................................................................................................28
Patton Contact information ..................................................................................................................................28
Patton support headquarters in the USA .........................................................................................................28
Alternate Patton support for Europe, Middle East, and Africa (EMEA) ..........................................................29
Warranty Service and Returned Merchandise Authorizations (RMAs)...................................................................29
Warranty coverage ..........................................................................................................................................29
Out-of-warranty service .............................................................................................................................29
Returns for credit ......................................................................................................................................29
Return for credit policy .............................................................................................................................29
RMA numbers ................................................................................................................................................30
Shipping instructions ................................................................................................................................30
27
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5 • Contacting Patton for assistance
Additional 3rd Party Documentation
The Patton SNBX is built in collaboration with other software developers. To ensure that you are able to utilize
this system to its fullest extent please view each other Companies documentation and follow their designated
support procedures for issues with their system.
3CX Documentation
For more information on 3CX, visit their main page at http://www.3cx.com, or to navigate directly to their
Abyss Documentation
For more information on Abyss, visit Aprelium’s main page at http://www.aprelium.com, or to navigate
directly to their user guide, go to http://www.aprelium.com/data/doc/2/abyssws-win-doc-html/index.html.
Windows Documentation
For more information on Microsoft Windows, visit Microsoft’s main page at http://www.microsoft.com or
visit Microsoft's interactive documentation at http://windows.microsoft.com/en-us/windows7/help/getting-
started.
Further Resources on 3CX
Another good resource for 3CX Phone System is the book “3CX Version 11” written by Kerry Garrison. You
can find this book online with the ISBN-10 Number: 0983163928.
Patton Contact information
Patton Electronics offers a wide array of free technical services. If you have questions about any of our other
products we recommend you begin your search for answers by using our technical knowledge base. Here, we
have gathered together many of the more commonly asked questions and compiled them into a searchable
database to help you quickly solve your problems.
Patton support headquarters in the USA
• Telephone support: standard telephone support is available five days a week—from 8:00 am to
5:00 pm EST (1300 to 2200 UTC/GMT)—by calling +1 (301) 975-1007
• Fax: +1 (253) 663-5693
Additional 3rd Party Documentation
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5 • Contacting Patton for assistance
Alternate Patton support for Europe, Middle East, and Africa (EMEA)
• Telephone support: standard telephone support is available five days a week—from 9:00 am to
5:30 pm CET (0800 to 1630 UTC/GMT)—by calling +41 (0)31 985 25 55
• Fax: +41 (0)31 985 25 26
Warranty Service and Returned Merchandise
Authorizations (RMAs)
Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship-
ment. All of our products are backed by a comprehensive warranty program.
Note
If you purchased your equipment from a Patton Electronics reseller, ask
your reseller how you should proceed with warranty service. It is often
more convenient for you to work with your local reseller to obtain a replace-
ment. Patton services our products no matter how you acquired them.
Warranty coverage
Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod-
uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work-
manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or
unauthorized modification.
Out-of-warranty service
Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no
longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or other catastro-
phes may require replacement.
Returns for credit
Customer satisfaction is important to us, therefore any product may be returned with authorization within 30
days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or
you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is
not responsible for equipment returned without a Return Authorization.
Return for credit policy
• Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.
• 30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).
• Over 60 days: Products will be accepted for repairs only.
Warranty Service and Returned Merchandise Authorizations (RMAs)
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5 • Contacting Patton for assistance
RMA numbers
RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:
• By calling +1 (301) 975-1007 and speaking to a Technical Support Engineer
All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use
the original packing material that the device came in or pack the unit securely to avoid damage during shipping.
Shipping instructions
The RMA number should be clearly visible on the address label. Our shipping address is as follows:
Patton Electronics Company
RMA#: xxxx
7622 Rickenbacker Dr.
Gaithersburg, MD 20879-4773 USA
Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return
shipping costs.
Warranty Service and Returned Merchandise Authorizations (RMAs)
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Appendix A Compliance information
Chapter contents
Compliance...........................................................................................................................................................32
EMC Compliance ...........................................................................................................................................32
Low-Voltage Directive (Safety): ......................................................................................................................32
CE Declaration of Conformity..............................................................................................................................32
Authorized European Representative.....................................................................................................................32
FCC Part 15..........................................................................................................................................................32
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A • Compliance information
Compliance
EMC Compliance
• FCC Part 15, Class B
• EN55022, Class B
• EN55024
Low-Voltage Directive (Safety):
• IEC/EN60950-1 2nd Edition
CE Declaration of Conformity
Patton Electronics, Inc declares that this device is in compliance with the essential requirements and other rele-
vant provisions of Directive 2004/108/EC relating to electromagnetic compatibility, Directive 2006/95/EC
relating to electrical equipment designed for use within certain voltage limits and Directive 2011/65/EU relat-
ing to RoHS compliance. The Declaration of Conformity may be obtained from Patton Electronics, Inc at
The safety advice in the documentation accompanying this device shall be obeyed. The conformity to the
above directive is indicated by CE mark on the device.
Authorized European Representative
D R M Green, European Compliance Services Limited.
Greyfriars Court, Paradise Square, Oxford, OX1 1BE, UK
FCC Part 15
This device generates and uses radio frequency energy, and if not installed and used properly-that is, in strict
accordance with the manufacturer’s instructions-may cause interference to radio and television reception. The
device has been tested and found to comply with the limits for a Class B computing device in accordance with
specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection from
such interference in a commercial installation. However, there is no guarantee that interference will not occur
in a particular installation. If the device does cause interference to radio or television reception, which can be
determined by disconnecting the unit, the user is encouraged to try to correct the interference by one or more
of the following measures: moving the computing equipment away from the receiver, re-orienting the receiving
antenna and/or plugging the receiving equipment into a different AC outlet (such that the computing equip-
ment and receiver are on different branches).
Compliance
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Appendix B Specifications
Chapter contents
Hardware Specifications ........................................................................................................................................34
Processor .........................................................................................................................................................34
Memory ..........................................................................................................................................................34
Ethernet ..........................................................................................................................................................34
Operating System ...........................................................................................................................................34
3CX Phone System .........................................................................................................................................34
Dimensions .....................................................................................................................................................34
Weight ............................................................................................................................................................34
External Power Supply ....................................................................................................................................34
Capacity ..........................................................................................................................................................34
3CX Phone System Features..................................................................................................................................35
General Phone System Features ......................................................................................................................35
Softphones ......................................................................................................................................................35
SIP Standards Support ....................................................................................................................................35
Management and Scalability ...........................................................................................................................35
Unified Communications & Mobility ............................................................................................................36
IP Phone Management ...................................................................................................................................36
3CX MyPhone ................................................................................................................................................36
3rd Party Applications Integration ..................................................................................................................37
Devices and Providers .....................................................................................................................................37
Codecs (Voice Compression) ..........................................................................................................................37
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B • Specifications
Hardware Specifications
Processor
Intel Dual Core Atom with Hyper Threading 1.8 Ghz
Memory
4GB of DDR3 RAM 250GB hardrive
Ethernet
1 10/100/1000 Ethernet Port
Operating System
Windows 7
3CX Phone System
Version 11
Dimensions
1.4 x 7.5 x 7.7 in.
Weight
2.8 lbs. (1.27 kg)
External Power Supply
12 Volt 5 Amp
Capacity
64 calls with Transcoding
128 calls with RTP Relay
20 cps
100 CAPS
Hardware Specifications
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B • Specifications
3CX Phone System Features
General Phone System Features
Call Logging, Call Reporting
Blind Call Transfer, Attended Call Transfer
Call Forward on Busy or No Answer
Call Routing (DID)/Caller ID
Conference Calling
Auto Attendant/Digital Receptionist
VoiceMail/Music on Hold
Ring Groups & Hung Groups
Central Phonebook
Call Parking and Pickup
Call Queuing
Call Recording
Dial by Name
MWI—Message Waiting Indicator
BLF Status Updates
Conference Rooms
Intercom/Paging
Softphones
Supports Windows, Android 1.6 and iPhone 4.0 and Up
Manage Softphone from Management Console
Includes Tunnel to Avoid NAT Problems
Auto-Provisioning
Remote Configure
SIP Standards Support
Fully Supports RFC 3261
SIP Forking
Establish SIP Trunks with other SIP Servers
Management and Scalability
Web-Based Management Console
Configuration Wizard
3CX Phone System Features
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B • Specifications
Real-Time Web-based System Status
Integrated Web Server
Automated Backup and Restore
Firewall/NAT Friendly Configuration of External Extensions via Tunnel
MS Windows Server Certified
Integrated Enterprise Database (PostgreSQL)
VM Ware/Hyper V
Unified Communications & Mobility
3CX MyPhone Self-Service User Portal
Receive VoiceMail via Email
Make Video Calls
Advanced Forwarding Rules Based on Caller ID, Time and Type of Call
Integrate Branch Offices with 3CX Bridges
Standards-based Presence Information
Integrated Fax Server
Receive Faxes via Email as PDF
IP Phone Management
Automatic Phone Provisioning
Remotely manage IP phones
Manage IP Phones Network-Wide
Plug and Play Support
Provision Network-Wide with Correct Settings
Restart one or all Phones Remotely
Manage Firmware Network-Wide
Update Firmware Network-Wide
3CX MyPhone
Web-based Utility
Transfer Calls
Shows Incoming Calls
Shows Caller ID
Shows Personal Call History
Divert Calls to VoiceMail v Queue Monitoring
3CX Phone System Features
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B • Specifications
Shows Status of Other Extensions
Run as Presence Monitor with Desk Phone
3rd Party Applications Integration
Microsoft Outlook Integration
Salesforce Integration
HTTP API to Integrate with any Web CRM
Microsoft Exchange 2007 / 2010 UM
Devices and Providers
Supports Popular IP Phones
Supports VOIP Gateways & cards
Make and Receive Skype Calls
Supports Popular SIP/VoIP Providers
SIP Trunking Support
Free Communiation Link to 3CX and other SIP Servers
Codecs (Voice Compression)
G711 (A-law and -law), GSM, Speex, llbc
G722 /G729
3CX Phone System Features
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