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Ooma Telo Package Contents
Quick Start Guide
Ethernet Cable
AC Adapter
Ooma Telo
a
b
Getting Started
Have a Question or Need Assistance?
Here is where you can look for help:
Installing Ooma is easy! In fact, most users are up and
calling in less than 15 minutes. This guide will walk you
through setting up your Ooma Telo and introduce the
basics of using your Ooma service.
Knowledge base: www.ooma.com/support
User manuals: www.ooma.com/userguide
Community forum: www.ooma.com/forums
Live Customer Care: 1-888-711-6662 (US)
1-866-929-6662 (Canada)
Step 1
Go to
700-0127-300
Power On
Activate Online
Step 4
Step 1
Power Outlet
Begin by activating your Ooma Telo device online.
Locate the seven-digit activation code printed
on the bottom of the Telo.
Next, navigate a web browser to:
The activation wizard will guide you through:
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Selecting a phone number
Registering your 911 address
Adding billing information
b
Creating your My Ooma account
Plug in your Ooma Telo
If your device requires a software upgrade,
the Ooma logo will blink purple while it is
downloading the newest version.
Plug the provided AC adapter
port. It is normal for the lights on the Telo to blink for a
couple of minutes while it boots up.
into the POWER
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You’ll receive an email confirmation once
your device is activated.
!
This may take 5-10 minutes depending on the speed of
your Internet connection. Do not unplug the Telo while
it is upgrading. It will automatically reboot after the
upgrade is complete.
The Ooma logo will light up blue once the device is
ready to be used. Pick up the phone and listen for the
musical Ooma dialtone to confirm that your set up is
complete.
Step 2
Go to
Connect To Your Router
Congratulations, You’re Done!
Step 2
Place your first phone call
Pick up the phone you connected to the Ooma Telo
and dial just like you always do. Call a friend
or family member and experience firsthand the quality
of Ooma PureVoice™ technology. While you are at it,
you might want to tell them about Ooma!
Router
Set up your voicemail
Initializing your voicemail account takes only a few
minutes. To get started, pick up the phone connected
to the Ooma Telo and press the
key on the Telo.
The system will walk you through configuring your
account and recording a personal greeting.
a
Check out My Ooma
Connect the Ooma Telo to your Router
Alternative Setup Options
Access your online control panel at my.ooma.com.
Here you’ll unlock the capabilities of your system:
a
Using the included Ethernet cable
, connect the
While we recommend that you begin with this
setup, the Ooma Telo is flexible enough to fit into
any home network. Please see the back side of
this guide for other network installation options.
INTERNET port of the Telo to an open Ethernet port
on your router.
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Check voicemail and call logs
Configure preferences and set up advanced features
Purchase additional services and add-ons
And much more! The first time you log in, our Setup
Wizard will help you configure our most popular features.
Step 3
Go to
Connect Your Phone
What’s Next?
Step 3
Transfer your phone number
In most areas, you can port your existing phone number to Ooma for a one-time fee. You must
maintain phone service with your current provider until the porting process is completed, which
usually takes about 3-4 weeks. To check availability, to learn more, or to get started, please visit:
my.ooma.com/port
Explore Ooma Premier™
Ooma Premier is a bundle of enhanced calling features that will get your home phone service
firing on all cylinders! Each Ooma Telo includes a free trial of Ooma Premier, giving you the
chance to test drive more than 25 premium calling features.
See the Ooma Premier section for an overview of our most popular features. To learn more
about all the features and benefits included in a subscription to Ooma Premier, go to:
Corded or
Cordless Phone
my.ooma.com/premier
More information
on the other side
Plug your phone into the Ooma Telo
Using your existing phone cable, plug your corded phone or cordless
phone base station into the PHONE port.
Step 4
Go to
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