Q115 Color Monitor
User’s Guide
Guide de l’utilisateur
(Latin American Spanish)
(Brazilian Portuguese)
with Plug & Play
21" (20.0"Viewable Diagonal)
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Power Cord Safety Guidelines (continued)
AC PLUG CORD PRECAUTIONS FORTHE UNITED KINGDOM
FOR YOUR SAFETY PLEASE READ THE FOLLOWING TEXT CAREFULLY.
IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE SOCKET OUTLET THEN THE
PLUG SHOULD BE CUT OFF AND DISPOSED OF SAFELY.
THERE IS A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT OFF PLUG IS
INSERTED INTO AN APPROPRIATE SOCKET.
If a new plug is to be fitted, please observe the wiring code as shown below.
If in any doubt, please consult a qualified electrician.
WARNING: THIS APPLIANCE MUST BE EARTHED.
IMPORTANT: The wires in this mains lead are coloured in accordance with the following code:
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N
G
L
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Green-and-Yellow:
Blue:
Brown:
Earth
Neutral
Live
If the coloured wires of the mains lead of this appliance do not correspond with the coloured
markings identifying the terminals in your plug, proceed as follows:
The wire which is coloured GREEN-AND-YELLOW must be connected to the terminal in the
plug which is marked by the letter E or by the Earth symbol or coloured GREEN or GREEN-
AND-YELLOW.
The wire which is coloured BLUE must be connected to the terminal in the plug which is
marked with the letter N or coloured BLACK. The wire which is coloured BROWN must be
connected to the terminal in the plug which is marked with the letter L or coloured RED.
IMPORTANT NOTICE CONCERNING POWER CORD SELECTION
The power cord for this unit has been packed separately and has been selected according to
the country of destination and must be used to prevent electric shock.Use the following
guidelines if it is necessary to replace the original cord set.
The female receptacle of the cord set must meet CEE-22 requirements and will look like
Figure 1 below:
Figure 1
For the United States and Canada
In the United States and Canada the male plug is a NEMA5-15 style (Figure 2) UL Listed
and CSA Labelled.For units which are mounted on a desk or table, type SVT or SJT cord
sets may be used. For units which sit on the floor, only SJT type cord sets may be used.The
cord set must be selected according to the current rating for your unit.Please consultTable A
below for the selection criteria for power cords used in the United States and Canada.
Figure 2
For European Countries
In Europe you must use a cord set which is appropriate for the receptacles in your country.
The cord set is HAR-Certified, and a special mark that will appear on the outer sheath, or on
the insulation of one of the inner conductors.
If you have any questions concerning which proper power cord to use, please consult with
the dealer from whom you purchased your monitor.
Table A
CordType
SJT
Size of Conductors In Cord
Maximum Current Rating of Unit
18AWG
16AWG
14AWG
10Amps
12Amps
12Amps
SVT
18AWG
17AWG
10Amps
12Amps
OptiquestQ115
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2
FCC Information
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
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FCCWarning:
To assure continued FCC compliance, the user must use the grounded power supply cord
and the provided shielded video interface cable with bonded ferrite cores. If BNC cable is
going to be used, use only shielded BNC(5) cable. Also, any unauthorized changes or
modifications not express ly approved by the party responsible for compliance could void
the user's authority to operate this device.
Power Supply Cord USA
For units with 100 - 120V input voltage in the USA, use the following :
UL Listed and CSA Certified Type SVT or SJT No. 18/3 AWG rated 125Vac 7A min.
One end terminated in a molded on parallel blade, grounding attachment cap or hooded attachment cap
(15A, 125V configuration), other end terminated in a mold-on appliance coupler.
Notice for Germany
The X-rays generated in this unit are shielded sufficiently. High voltage: Max. 29 kV. For ergonomic reasons, we
recommend that you do not display blue characters on a dark background. Doing so may produce insufficient
contrast that could lead to eye strain.
Notice for Japan
This equipment falls under the class B information Technology Equipment based on the standard established by the
self-imposed Control Council for Radio interference through information-processing Equipment (VCCI). This
equipment is designed to be used in a household environment, However, if it is used near radio and television
receiver units, radio disturbances can occur. Use this equipment appropriately according to the instruction manual.
CE Conformity
The device complies with the requirements of the EEC directive 89/336/EEC as
amended by 92/31/EEC and 93/68/EEC Art.5 with regard to “Electromagnetic
compatibility”, and 73/23/EEC as amended by 93/68/EEC Art. 13 with regard to
“safety”.
Required item
EMI*
Relative to StandardValue Relative to those Exceeding StandardValue Remarks
# 1
# 2
# 1
# 1
# 1
# 4
ESD*
# 3
# 3
# 3
RADIATED RF*
TRANSIENT F/B*
LINE HARMONICS
# 1: Satisfies the standards with no problems in performance and reliability.
# 2: Effects may appear temporarily on the screen but there will be no problem in reliability.
# 3: There is fear of the product breaking down.
# 4: If a signal cable other than that specified is used, it may be the cause of electromagnetic wave interruption of
peripheral devices. To assure continued CE compliance the user must use the provided 1.8m shielded video
signal cable with bonded ferrite cores at both ends of the cable.
Handle correctly in accordance with the instruction manual.
*EMI : Electromagnetic Interference *ESD : Electrostatic Discharge *RF : Radio Frequency *F/B : Fast Burst
OptiquestQ115
3
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CONTENTS
Getting Started
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Quick Installation* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
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Operation
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Front Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Other Information
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Cleaning the Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . back cover
*To meet your future needs, and to receive any additional product information as it becomes available,
Getting Started
OptiquestQ115
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Getting Started
Congratulations on your purchase of an Optiquest Q115 color monitor.
Important! Save the original box and all packing material for future
shipping needs.
NOTE: This product was designed for operating in the hemisphere where it was
purchased. Also, the word "Windows®" in this user guide refers to the following
Microsoft® operating systems: Windows '95, Windows '98, Windows NT® (5.0).
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Package Contents
Your Optiquest Q115 package includes the following:
•
Optiquest Q115 monitor with attached video cable (15 pin mini D-sub
connector)
•
•
•
Power cord
User’s guide
INF and ICM installation files onCD-ROM or diskette
IMPORTANT: The suppliedINF file assures compatibility withWindows operating
systems, and the ICM file (Image Color Matching) ensures accurate on-screen colors.
Optiquest® recommends that you install both files.
• For CD-ROM: Insert the CD-ROM into your system, wait for it to autoinstall, select
“Monitor Drivers,” and follow the on-screen instructions.
• For diskette: Insert the diskette into your system, run install.exe, and follow the on-
screen instructions.
Precautions
•
For best viewing conditions sit at
least 18" from the monitor.
•
Choose a well ventilated area to
position your monitor.Do not place
anything on the monitor that prevents
adequate dissipation of heat.
•
AVOID TOUCHINGTHE SCREEN
WITHYOUR FINGERS. Oils from
the skin are difficult to remove.
•
•
Ensure the area around the monitor is
clean and free of moisture.
•
•
NEVER REMOVETHE REAR
COVER.The monitor contains high-
voltage parts.You may suffer serious
injury if you touch these parts.
Keep the monitor away from magnets,
motors, transformers, speakers, and
televisions.
Avoid exposing the monitor to direct
sunlight or another heat source.The
monitor should be facing away from
direct sunlight to reduce glare.
•
•
Do not place heavy objects on the
monitor, video cable, or power cord.
If smoke, abnormal noise, or strange
odor is present, immediately switch the
monitor off and call your dealer or
ViewSonic. It is dangerous to continue
using the monitor.
• Always handle your monitor with
care when moving it.
OptiquestQ115
Getting Started
5
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Quick Installation
1 Connect video cable
5 Windows users: Setting the
Timing Mode (Resolution and
Refresh Rate)
Make sure both theQ115 and computer
are powered OFF.Connect the video
cable to the computer.
Example: 1280x600 @ 1024Hz
Macintosh® users: Connect a
Macintosh adapter (part No. GMAC-1)
to the video cable, then to the Q115.To
order an adapter, contact Optiquest®
(see the back cover of this guide).You
will need to provide your Q115's serial
number.
Resolution Right-click on theWindows
desktop > Properties > Settings >
"Desktop Area." Set the resolution.
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Refresh Rate (vertical frequency)
See your graphics card's user guide
for instructions.
6 Use the OnView® controls to
adjust the screen image.
2 Connect power cord
Connect the power cord to a properly
grounded AC outlet, then to the Q115.
See Operation, pages 7-11.
3 Power-ON computer and monitor
Power-ON the computer, then power-
ON the Q115 monitor.
Installation is complete!
NOTE: At this pointWindows® 98 users
may receive a message askingthem to
install the Q115’s INF file.
Enjoy your new Q115 Monitor!
To be best prepared for any future
customer service needs:
•
Write the serial number (see back
of the monitor) in"For your Records"
on page 1 of this guide.
4 Install INF and ICM files
• For CD-ROM: Insert the CD-ROM
into your system, wait for it to auto-
install, select“Monitor Drivers,” and
follow the on-screen instructions.
•
Register the warranty of your monitor
on the Internet at:
• For diskette: Insert the diskette into
your system, run install.exe, and
follow the on-screen instructions.
Back of Computer
Back of Monitor
Power cord
Video cable
Getting Started
OptiquestQ115
6
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Operation
Adjust your Optiquest Q115 monitor using the buttons and Control Wheel as
shown below.
Front Control Panel
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Power*
On/Off
Button
Control
Wheel
ENTER
Button
Power light:
MENU/EXIT
Button
Green = On
Orange = Power
(Flashing) Saving
Mode
To adjust the monitor, follow the numbered steps in sequence as shown below:
1 To display the OnView® (Picture Management) Main Menu push the
MENU/EXIT button.
2 To select the control you want to adjust, turn the Control Wheel.
Clockwise scrolls down through the menu; counter-clockwise scrolls up
through the menu.
3 With your selection highlighted, push the ENTER button. The adjustment
screen for the selected controls display.
NOTE: Many of the controls are grouped in pairs, so you may have to
push the ENTER button again to toggle to the control you want to adjust.
4 To adjust the control you selected, turn the Control Wheel. The number
displayed on the adjustment screen changes accordingly.
5 When finished making adjustments, press the MENU/EXIT button to save
your changes and return to the Main Menu.
6 To exit the menu, press the MENU/EXIT button again.
* The monitor automatically degausses each time you turn it on, removing the buildup of magnetic
fields that can affect color purity and convergence.To prevent possible damage, if you turn the
monitor off, wait 20 minutes before turning it on again. Do not turn the monitor on and off
repeatedly. To manually degauss the monitor, see the instructions on page 10.
OptiquestQ115
Operation
7
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To save changes and exit a menu or screen, press the MENU/EXIT button.
Main Menu
NOTE: For the descrip-
tions of all controls in
this section:
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"CW" = turn Control
Wheel
clockwise
"C-CW" = turn Control
Wheel counter-
clockwise
CONTRAST adjusts balance between background (black level) and
foreground (white level) of screen image.
CW to increase, C-CW to decrease.
BRIGHTNESS adjusts background (black level) of screen image.
CW to increase, C-CW to decrease.
ZOOM expands and contracts entire screen image.
CW to expand, C-CW to contract.
HORIZONTAL SIZE adjusts width of screen image.
CW to increase, C-CW to decrease.
HORIZONTAL POSITION moves screen image to right or left.
CW to move to right, C-CW to move to left.
VERTICAL SIZE adjusts height of screen image.
CW to increase, C-CW to decrease.
VERTICAL POSITION moves screen image up and down.
CW to move up, C-CW to move down.
PINCUSHION corrects for inward sagging or outward bowing
appearance of screen image's vertical sides.
CW to bend sides outward, C-CW to bend sides inward.
PINBALANCE curves screen's vertical edges to right or left.
CW to curve to right, C-CW to curve to left.
Operation
OptiquestQ115
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To save changes and exit a menu or screen, press the MENU/EXIT button.
TRAPEZOID makes vertical edges of screen image parallel.
CW to make bottom of screen image more narrow, C-CW to make the
top of screen image more narrow.
PARALLEL (Paralleogram) slants vertical sides of screen image to
the right or left.
CW to slant sides to right, C-CW to slant sides to left.
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TILT rotates entire screen image.
CW rotates screen image clockwise, C-CW rotates screen image
counter-clockwise.
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COLOR TEMPERATURE provides four color adjustment options:
three preset color temperatures (9300°, 6500, 5000) and USER Color,
which allows you to individually adjust red, green, and blue (R, G, B).
To select a preset color temperature, turn the Control Wheel until your
choice is highlighted, then press the ENTER button.
NOTE: The factory setting for the monitor is 9300°K , the color temperature most
frequently used in offices with fluorescent lights.
In this example, USER Color and
R (red) are currently selected.
Pressing the ENTER button
would select G (green).
To adjust individual USER colors:
1 With "USER" selected (see illustration above), press the ENTER
button to select R, G, or B.
2 Then turn the Control Wheel to adjust the selected color. The
adjustment level changes accordingly.
3 Press the ENTER button to select R, G, or B
4 Repeat this process for other colors you wish to adjust. When
finished, press the MENU/EXIT button to save your changes and
return to the Picture Management Main Menu.
RECALL returns all controls back to factory settings for the video
timing currently selected (see Preset Timing Modes on page 13).
Exception: USER COLOR settings will not be affected by this control.
To recall factory settings, select RECALL from Main Menu and press
the ENTER button.
OptiquestQ115
Operation
9
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To save changes and exit a menu or screen, press the MENU/EXIT button.
VIDEO LEVEL allows you to select the input level of the video
signal coming from your computer's graphic card.
Press the ENTER button to toggle between 0.7 Volts and 1.0 Volts.
NOTE: The default setting is 0.7V. The 1.0V option is typically used
for older graphics cards that requre it.
Shortcut: While no menu or screen is visible on screen, press the
ENTER button to display the VIDEO LEVEL control screen.
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LANGUAGE allows you to choose from among five languages for the
Main Menu and control screens:
1 Select the LANGUAGE icon from the Main Menu and press the
ENTER button.
2 Turn the Control Wheel to select English, French, German,
Italian, or Spanish.
3 Press the MENU/EXIT button to save your changes and return to
the Main Menu
INFORMATION displays the signal input (resolution, horizontal
frequency, and refresh rate) coming from the graphics card in your
computer.
1 Select the LANGUAGE icon from the Main Menu and press the
ENTER button.
2 Press the ENTER button again to toggle to the INFORMATION
feature.
Vertical Frequency
(Refresh Rate)
Horizontal
Frequency
NOTE:
PresetTiming Modes
(see page 12) are listed as:
Resolution
"Resolution" @ "Refresh Rate"
Example:
1024 x 768 @ 75 Hz
NOTE: See your graphics card's user guide for more information about changing the
resolution and refresh rate. Also visit the Optiquest web site for tips on maximizing
your monitor's refresh rate so the screen image does not flicker.This will prevent
possible eyestrain. (See the back cover for web site address.)
OSD TIME OUT sets the length of time the On-Screen-Display (menu
or screen) is displayed. For example, with a "30 sec." setting, if a
button is not pushed, the displayed menu will disappear afer 30
seconds.
Operation
OptiquestQ115
10
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To save changes and exit a menu or screen, press the MENU/EXIT button.
DEGAUSS removes the build-up of magnetic fields that can cause
irregular colors to appear around the edges of screen images.
With DEGUASS selected, press the ENTER button.
NOTE: The monitor automatically degausses each time you turn it on.
Important: Do not degauss repeatedly. Doing so can be harmful to the
monitor. Wait at least 20 minutes before using this control again.
H - OSD POSITION horizontally repositions all On-Screen-Display
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(OSD) screens.
CW to move right, C-CW to move left.
V - OSD POSITION vertically repositions all On-Screen-Display
(OSD) screens.
CW to move up, C-CW to move down.
H - MOIRE (Horizontal Moire) reduces vertical interference patterns
that appear as ripples, waves, or unwanted color background textures.
CW or C-CW to mimimize interference patterns.
NOTE: Moire interference patterns are most noticeable when viewing images having
closely spaced lines or finely detailed patterns.
V - MOIRE (Vertical Moire) reduces horizontal interference patterns
that appear as ripples, waves, or unwanted background color textures.
CW or C-CW to mimimize interference patterns.
H. CONVERGENCE (Horizontal Convergence) adjusts vertical color
alignment. Use this control only if you see red or blue around the
vertical segments of black letters on a white background.
CW or C-CW to adjust.
V. CONVERGENCE (Vertical Convergence) adjusts horizontal color
alignment. Use this control only if you see red or blue around the
horizontal segments of black letters on a white background.
CW or C-CW to adjust.
OptiquestQ115
Operation
11
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Other Information
Specifications
CRT
Type
21" (20.0" viewable diagonal), 0.26mm dot pitch,
90° deflection
Phosphor
Gass Surface
RGB Medium persistence
Anti-Reflection, Anti-Glare;TM= 46%
Input Signal
Compatibility
Video
Sync
RGB analog (0.7Vp-p, 75 ohms)
H/V separate (TTL), Sync on Green,
Composite Sync
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fH: 30-95 kHz, fV: 50-180 Hz
PC
Up to 1600 x 1200 NI
Power Macintosh compatible (up to 1600 x 1200)
Macintosh®*1
Maximum Refresh
Rates*2
640 x 480 @ 150 Hz
800 x 600 @ 146 Hz
1024 x 768 @ 116 Hz
1280 x 1024 @ 88 Hz
1600 x 1200 @ 76 Hz
Power
Voltage
AC 88-132/180-264V 50/60 Hz (auto switch)
Display Area
Default
Full Scan
380mm (H) x 285mm (V)Typical
400mm (H) x 300mm (V) (depends on signal timing)
Operating
Conditions
Temperature
Humidity
Altitude
32°F to 104°F (0°C to 40°C)
5% to 95% (no condensation)
To 10,000 feet
Storage
Conditions
Temperature
Humidity
Altitude
-4°F to +140°F (-40°C to +60°C)
5% to 95% (no condensation)
To 36,000 feet
Dimensions
Physical
(monitor)
500mm (W) x 490mm (D) x 504mm (H)
25.12 (W) x 25.35" (D) x 25.20" (H)
Weight
Net
29 kgs (63.8 lbs) Monitor only
Regulations
UL, CSA, TCO '92, DHHS, FCC-B, PTB, CE,
DOC-B, TUV, EN60950:1992, ISO9241-3, EPA
®
ENERGY STAR
Power saving
modes
On
170W typical (green LED)
DPMS™ Stand By <15W (orange LED)
DPMS Suspend <15W (orange LED)
DPMS Off
<5W (orange LED)
Preset Timing Modes
(Pre-adjusted to:VESA® 1280 x 1024 @ 75Hz and VESA 1600 x 1200 @ 75 Hz)
VGA 640 x 400 NI @ 70Hz
VESA 1280 x 1024 NI @ 75 & 85Hz
VESA 1600 x 1200 NI @ 75 Hz
Macintosh 832 x 624 NI @ 75Hz
Macintosh 1152 x 870 NI @ 75Hz
VESA 640 x 480 NI @ 75 Hz
VESA 800 x 600 NI @ 75 Hz
VESA 1024 x 768 NI @ 75 & 85Hz
1
*
A Macintoshcomputer requires GMAC-1 Macintoshadapter.To order an adapter, contact customer
support. See the back cover.You will need to provide your monitor's serial number.
Warning: Do not set the graphics card in your computer to exceed these maximum refresh rates.
Doing so may result in permanent damage to the monitor. (NI = Non Interlaced.)
2
*
Other Information
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12
Optiquest Q115
Troubleshooting
No power
•
Press Power button ON.
•
Make sure A/C power cord is securely connected to the back of the
monitor and to a power outlet.
•
Plug another electrical device (like a radio) into the power outlet to verify
that the outlet is supplying proper voltage.
Power on but no screen image
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•
Make sure the video cable supplied with the monitor is tightly secured to
the video output port on the back of the computer. If the other end of the
video cable is not attached permanently to the monitor, tightly secure it to
the monitor.
•
•
Adjust brightness and contrast.
Check this user's guide to see if an adapter is required for proper signal
continuity between graphics card and monitor.
Flickering
•
Not enough power supplied. Connect the monitor to a different outlet. If
using a surge protector, reduce the number of devices plugged in.
•
Make sure the graphics card in your computer can use non-interlaced
mode at the desired frequencies. To enable your graphics card to support
higher refresh rates, try selecting fewer colors or running lower
resolutions.
•
Remove any devices from the area around the monitor that emits
magnetic fields such as radios, surge protectors, unshielded speakers,
fluorescent lights, AC power converters, desk fans, etc.
Wrong or abnormal colors
•
If any colors (red, green, or blue) are missing, check the video cable to
make sure it is securely connected. Loose or broken pins in the cable
connector could cause an improper connection.
•
•
•
Connect the monitor to another computer.
Turn monitor OFF, wait one minute, then turn ON again. Do this only once.
If you have an older graphics card, contact Optiquest® Customer Support
for a non-DDC adapter.
Entire screen image scrolls (rolls) vertically
•
•
•
Make sure video input signals are within the monitor's specified frequency
range.
Try the monitor with another power source, graphics card, or computer
system.
Connect the video cable securely.
Control buttons do not work
Press only one button at a time.
•
Other Information
Optiquest Q115
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13
Cleaning the Monitor
• MAKE SURE THE MONITOR IS TURNED OFF.
• NEVER SPRAY OR POUR ANY LIQUID DIRECTLY ONTO THE
SCREEN OR CASE.
To clean the screen
1 Wipe the screen with a clean, soft, lint-free cloth. This removes dust
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and other particles.
2 If still not clean, apply a small amount of non-ammonia, non-alcohol
based glass cleaner onto a clean, soft, lint-free cloth, and wipe the
screen.
To clean the case
1 Use a soft, dry cloth.
2 If still not clean, apply a small amount of a non-ammonia, non-alcohol
based, mild non-abrasive detergent onto a clean, soft, lint-free cloth,
then wipe the surface.
DISCLAIMER
ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners
on the monitor screen or case. Some chemical cleaners have been reported to
damage the screen and/or case of the monitor.ViewSonic will not be liable for
damage resulting from use of any ammonia or alcohol-based cleaners.
Other Information
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14
Optiquest Q115
Limited Warranty
OptiquestQ115 Monitors
What the warranty covers:
ViewSonic® warrants its products to be free from defects in material and workmanship during
the warranty period. If a product proves to be defective in material or workmanship during the
warranty period, ViewSonic will, at its sole option, repair or replace the product with a like
product. Replacement product or parts may include remanufactured or refurbished parts or
components.
How long the warranty is effective:
The Optiquest Q115 color monitor, including the display tube, is warranted for three (3) years
for all parts and three (3) years for all labor from the date of the first consumer purchase.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
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a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized
product modification, or failure to follow instructions supplied with the product.
b. Repair or attempted repair by anyone not authorized by ViewSonic.
c. Any damage of the product due to shipment.
d. Removal or installation of the product.
e. Causes external to the product, such as electric power fluctuations or failure.
f. Use of supplies or parts not meeting ViewSonic’s specifications.
g. Normal wear and tear.
h. Any other cause which does not relate to a product defect.
3. Removal, installation, and set-up service charges.
How to get service:
1. For information about receiving service under warranty, contact Optiquest® Customer
Support. See the back cover of this user's guide.
2. To obtain warranted service, you will be required to provide (a) the original dated sales slip,
(b) your name, (c) your address, (d) a description of the problem, and (e) the serial number
of the product.
3. Take or ship the product freight prepaid in the original container to your Optiquest dealer,
any Optiquest service center or Optiquest.
4. For additional information or the name of the nearest Optiquest service center, contact your
Optiquest dealer or Optiquest.
Limitation of implied warranties:
THERE ARE NOWARRANTIES, EXPRESSED OR IMPLIED, WHICH EXTEND BEYONDTHE
DESCRIPTION CONTAINED HEREIN INCLUDINGTHE IMPLIEDWARRANTY OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Exclusion of damages:
VIEWSONIC'S LIABILITY IS LIMITEDTOTHE COST OF REPAIR OR REPLACEMENT OF
THE PRODUCT. VIEWSONIC SHALL NOT BE LIABLE FOR:
1. DAMAGETO OTHER PROPERTY CAUSED BY ANY DEFECTS INTHE PRODUCT,
DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OFTHE PRODUCT, LOSS
OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF
GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER
COMMERCIAL LOSS, EVEN IF ADVISED OFTHE POSSIBILITY OF SUCH DAMAGES.
2. ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.
3. ANY CLAIM AGAINSTTHE CUSTOMER BY ANY OTHER PARTY.
Effect of state law:
This warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. Some states do not allow limitations on implied warranties and/or do not
allow the exclusion of incidental or consequential damages, so the above limitations and
exclusions may not apply to you.
Sales outside the U.S.A.:
For Optiquest products sold outside of the U.S.A., contact your Optiquest dealer for warranty
information and service.
REV. 2/2/99
Other Information
Optiquest Q115
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15
NOTES
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Other Information
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16
Optiquest Q115
Customer Service
To receive the most prompt assistance,
dial the appropriate number below and
listen to all menu options before making
your selection: Customer Support,
Technical Support, Parts, etc.
U.S. and Canada only
1-800-843-6784
From outside U.S. and Canada
909-869-9216
Other Options
Technical Support Questions
Product or Dealer Questions
World Wide Web:
438 Cheryl Lane
Walnut, CA 91789
Tel (909) 869-9216
Tel (800) 843-6784
Fax (909) 468-3770
02/99
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