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Contents
Toner Cartridge Life ...................................................17
Replacing the Toner Cartridge ...................................17
Image Drum ....................................................................19
When to Replace the Image Drum Cartridge .............19
Image Drum Cartridge Life.........................................19
Replacing the Image Drum Cartridge ........................19
Resetting the Drum Counter ......................................20
Fonts ...............................................................................21
What Is a Font? ...........................................................21
Printing a Font List.....................................................21
Using Fonts.................................................................21
Symbol Sets ................................................................21
Status Messages..............................................................22
Printer Maintenance .......................................................26
Maintenance Menu ....................................................26
Generating a Cleaning Page .......................................27
Cleaning the LED Array .............................................28
Basic Trouble Shooting .................................................29
Paper Jams ..................................................................29
Input Jam from Cassette Tray .....................................29
Feed Jam or Exit Jam ..................................................30
Print Quality Problems ...............................................31
Software Problems ......................................................34
Hardware Problems .....................................................35
Specifications .................................................................36
Index ...............................................................................37
Safety Instructions ............................................................4
Important Wiring Instructions .......................................... 6
Printer Control Panel ........................................................ 7
OKIPAGE 12i/n............................................................. 7
OKIPAGE 10ex ............................................................. 7
The Ready Light ..........................................................7
The Display Window ....................................................7
Printer Buttons ............................................................. 7
Button Functions..........................................................8
Printer Menus ...................................................................9
Viewing and Modifying Menu Settings ......................9
Level 1 Menu .............................................................10
Level 2 Menu .............................................................12
Paper ...............................................................................14
Choosing Paper ..........................................................14
Transparencies/Adhesive Labels................................14
Paper Sizes ..................................................................14
Paper Weight ..............................................................14
Installing Paper...........................................................15
Printing Envelopes .....................................................16
Choosing Envelopes ..................................................16
Printing Transparencies ..............................................16
Feeding Heavyweight Paper or Cardstock .................16
Print QualityAdjustments for Different Paper ...........16
Toner ...............................................................................17
When to Replace the Toner Cartridge ........................17
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Safety Instructions
Your Oki printer has been carefully designed to give you years
of safe, reliable performance. As with all electrical equipment,
however, there are a few basic precautions you should take to
avoid hurting yourself or damaging the printer:
• Be certain that your power source matches the rating listed
on the back of the printer. If you are not sure, check with
your dealer or with your local power company.
• Your printer has an earthed, 3-pin plug as a safety feature,
and it will only fit into an earthed outlet. If you can not
plug it in, chances are you have an older, non-earthed outlet;
contact an electrician to have the outlet replaced. Do not
use an adapter to defeat the earthing.
• Read the setup instructions in this handbook carefully. Be
sure to save it for future reference.
• Read and follow all warning and instruction labels on the
printer itself.
• To avoid damaging the power cord, do not put anything on
it or place it where it will be walked on. If the cord becomes
damaged or frayed, replace it immediately.
• Unplug the printer before you clean it. Use only a damp
cloth; do not use liquid or aerosol cleaners.
• Place your printer on a firm, solid surface. If you put it on
something unsteady, it may fall and be damaged; if you
place it on a soft surface, such as a rug, sofa, or bed, the
vents may become blocked, causing the printer to overheat.
• If you are using an extension cord or power strip with the
printer, make sure that the total of the amperes required by
all the equipment on the extension is less than the
extension’s rating. The total ratings of all equipment
plugged into the outlet should not exceed 15 amperes.
• To protect your printer from overheating, make sure all
openings on the printer are not blocked. Do not put the
printer on or near a heat source, such as a radiator or heat
register. Keep it out of direct sunlight. Allow enough room
around the printer for adequate ventilation and easy access
to the paper trays.
• The power outlet into which you plug your printer must
remain accessible at all times.
• Lifting the top cover exposes hot surfaces. These are clearly
labelled. Do NOT touch them.
• Do not insert anything into the ventilation slots on the
printer; you could get a shock or cause a fire.
• Do not use your printer near water, or spill liquid of any
kind into it.
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• Aside from the routine maintenance described in this
handbook, do not try to service the printer yourself;
opening the cover may expose you to shocks or other
hazards.
• Do not make any adjustments other than those outlined in
the handbook you may cause damage requiring extensive
repair work.
• It is recommended that the printer be switched off prior to
opening or removing covers.
If anything happens that indicates that your printer is not
working properly or has been damaged, unplug it immediately
and contact your dealer.
These are some of the things to look for:
• The power cable or plug is frayed or damaged.
• Liquid has been spilled into the printer, or it has been
exposed to water.
• The printer has been dropped, or the cabinet is damaged.
• The printer does not function normally when you are
following the operating instructions.
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Important Wiring Instructions
This product complies with the requirements of the Council
Directives89/336/EECand73/23/EEContheapproximationof
the laws of the member states relating to electromagnetic
compatibilityandlowvoltage.
The wires in the power cable are coloured in accordance with
the following code:
Green and Yellow
Blue
—
—
—
Earth
Neutral
Live
AsanENERGY STAR Partner, Okihasdeterminedthatthisproduct
meets the ENERGY STAR guidelines for energy efficiency.
Brown
If the colours of the wires in the power cable of this printer
do not correspond with the markings of the terminals of your
plug, proceed as follows:
• Green and Yellow must be connected to the terminal
marked with the letter E (or the safety earth symbol) or
the terminal coloured Green or Green & Yellow.
• Brown must be connected to the terminal marked with
the letter L or coloured Red.
• Blue must be connected to the terminal marked with the
letter N or coloured Blue or Black.
This printer must be earthed.
If you are in any doubt regarding the wiring, please contact
a qualified electrician.
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Printer Control Panel
The Ready Light
ON
Printer is on-line ready to receive data.
OKIPAGE 12i/n
OFF
Printer is off-line, cannot receive data. All
button functions are now active.
BLINKING
Printer is receiving data.
The Display Window
Indicates the following:
• What the printer is doing during normal operation.
• When you need to add paper or change consumables.
• When there is something wrong with the printer.
OKIPAGE 10ex
Printer Buttons
These allow the user to access, view and change printer settings.
Quick menus are also available from the panel to allow rapid
access to more frequently used functions.
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ON LINE
Button Functions
When printer is off-line:
switches printer to on-line.
To access the primary function on a button, press momentarily
and release. To gain access to the secondary function, press and
hold the button for at least two seconds.
When printer is on-line:
switches printer to off-line.
When in menu mode:
MENU 1/Menu 2
press to end Menu session.
When printer is off-line:
PAPER SIZE/Print Menu
press to access printer menu 1.
When the printer is off-line:
press and hold to access printer menu 2.
press to enter the Paper Size Quick Menu.
/Recover
When in printer menu mode:
press and hold to print the current Menu Settings. When
the display shows MENU HP PCL6, press ENTER.
press to reverse through items in a menu category.
TRAY TYPE/Print Fonts
When printer is offline:
When the printer is off-line:
press to enter the Tray Type Quick Menu.
press and hold to resume printing after an error
condition (if possible, depending on nature of error).
press and hold to print a sample of all the resident, card
and soft fonts present. When the display shows FONTS
HP PCL6, press ENTER.
/Reset
When in printer menu mode:
press to advance through items in a menu category.
FORM FEED/Print Demo
When printer is offline:
press and hold to reset the printer.
Press to print all the remaining data in the printer buffer and
eject the page.
ENTER/Power Save
When the printer is off-line:
When in printer menu mode:
press and hold to print the Demo page. When the display
shows DEMO HP PCL6, press ENTER.
press to make current setting active. An asterisk ( ) will
appear in the display.
*
When printer is offline:
press and hold to enter power save menu.
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Printer Menus
Viewing and Modifying Menu Settings
It is possible, using the front panel buttons, to change the Two menus are available:
default configuration of your printer to accommodate your
1. Press ON LINE to place the printer off-line.
software application, specific paper size, method of paper
feed and interface connection.
2. Enter Menu 1 or Menu 2 as required.
Menu 1 is selected by momentarily pressing and releasing
the MENU 1/Menu 2 button.
The menu structure consists of three levels:
Category
Menu 2 is selected by holding down the MENU 1/Menu 2
button for at least two seconds.
Each category consists of several items, selected by pressing
the MENU 1/Menu 2 button (with the printer off-line). When
the required category is displayed press the ENTER button to
display a list of items.
3. Once the first menu category is displayed, further presses
of the MENU 1/Menu 2 button move on to the next category.
4. To enter a category and display an item, press the ENTER
button. The display will show the item in the top line and
the current parameter in the bottom line.
Item
Each item consists of several parameters displayed on the
upper line in the message window by pressing the MENU 1/
Menu 2 button.
5. The current active parameter is indicated with an asterisk*.
To alter the parameter, press the
new parameter active, press the ENTER button when that
parameter is displayed.
buttons. To make a
Parameter
The parameter will be displayed on the lower line of the message
window by pressing the left & right buttons. When the required
parameter is displayed press the ENTER button.
6. To move on to a new item or category, press the MENU 1/
Menu 2 button. To exit the menu, press the ON LINE button.
If your software can control a feature that is also controlled in the
printer menu, the software will override the menu setting. Use your
software to control printer features whenever possible.
The following tables list printer menu selections. Factory default
settings are indicated in bold type.
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Level 1 Menu
Category
Items
Parameters
PERSONALITY
TRAY SELECT
EMULATE
AUTO, HP PCL 6, EPSONFX, IBM PPR, ADOBE PS (OKIPAGE 12/n)
MANUAL
OFF, ON
PAPER IN
TRAY 1, TRAY 2 (if installed), FEEDER (if installed)
AUTO TRAY (if Tray 2 is installed)
OFF, ON
EDIT SIZE
EDT SIZE
CASSETT, LETTER, EXEC, LEGAL14, LEGAL13, A4 SIZE, A5 SIZE, A6 SIZE,
B5 SIZE, COM-9, COM-10, MONARCH, DL ENV, C5 ENV
PAPER SIZE
TRAY 1
A4 SIZE, A5 SIZE, A6 SIZE, B5 SIZE, LETTER, EXEC, LEGAL14, LEGAL13
MANUAL
A4 SIZE, A5 SIZE, A6 SIZE, B5 SIZE, COM-9, COM-10, MONARCH, DL ENV,
C5 ENV, LETTER, EXEC, LEGAL14, LEGAL13
TRAY 2 (appears if installed)
A4 SIZE, A5 SIZE, A6 SIZE, B5 SIZE, LETTER, EXEC, LEGAL14, LEGAL13
A4 SIZE, A5 SIZE, A6 SIZE, B5 SIZE, COM-9, COM-10, MONARCH, DL ENV,
FEEDER (appears if installed)
TRAY1/TRAY 2 (if installed)
FEEDER (if installed)
MANUAL
C5 ENV, LETTER, EXEC, LEGAL14, LEGAL13
MEDIATYPE
MEDIUM, M HEAVY, HEAVY, LIGHT, M LIGHT
MEDIUM, M HEAVY, HEAVY, LIGHT, M LIGHT
MEDIUM, M HEAVY, TRANSPR, HEAVY, LIGHT, M LIGHT
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Category
Items
Parameters
PAPER SIZE CHK
COPIES
SIZE CHK
ENABLE, DISABLE
1 to 999
COPIES
FONTS & SYMBOLS
FONT SRC
RESIDENT, CARD (appears if installed)
DLLSOFT (appears if loaded)
FONT NO.
I000 to I048
FONT CPI (appears if selected font is scalable/fixed spaced)
FONT HGT (appears if selected font is scalable proportional spaced)
SYMBOL
10.00, 0.44 to 99.99
12.00, 4.00 to 999.75
PC-8, (89 symbol sets are available)
PAGE LAYOUT 1
PAGE LAYOUT 2
A4 WIDTH
BLNKSKIP
CR FUNCTION
LF FUNCTION
78 COL, 80 COL
OFF, ON
CR, CR+LF
LF, LF+CR
ORIENT
PORTRT, LANDSCP
LINES/PG
64 LNS, 5 to 128 LNS
HOST I/F
(OKIPAGE 12i/n)
PARALL
NETWORK
ENABLE, DISABLE
ENABLE, DISABLE
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Level 2 Menu
Category
Items
Parameters
PRINT MODE
MODE (resolution)
AUTOCONT
600, V1200 (600 × 1200 dpi), 300
AUTO OPERATION
OFF, ON
WAIT TIME
OKIPAGE 10ex: OFF, ON, 5 secs, 6 secs....300 secs
OKIPAGE 12i/n: OFF, ON, 5 secs, 6 secs...90 secs...300 secs
MAN TIME
PR PROTEK
DARKNESS
POWER SAVING
LOW TNR
60 secs, OFF, 30 secs
GOOD, BETTER, BEST
0, +1, +2, -2, -1
DARKNESS CONTROL
POWER SAVING
LOW TONER
0 SEC, 8 MIN, DISABLE
ON, OFF
TONER SAVING
TONER
DISABLE, MEDIUM, LIGHT
ON, JOB
CLEARABLE WARNINGS
ERROR REPORT
PARALLEL I/F
CLR WRNG
ERREPORT
OFF, ON
SPEED
BI-DIRCT
I-PRIME
HIGH, MEDIUM
ENABLE, DISABLE
OFF, ON
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Category
Items
Parameters
NETWORK
(OKIPAGE 12i/n)
FRAME
TCP/IP
DHCP
AUTO, 802.2, 802.3, SNAP, ETHER2
ENABLE, DISABLE
OFF, ON
RARP
OFF, ON
IP BYTE 1
IP BYTE 2
IP BYTE 3
IP BYTE 4
SM BYTE 1
SM BYTE 2
SM BYTE 3
SM BYTE 4
GW BYTE 1
GW BYTE 2
GW BYTE 3
GW BYTE 4
NETWARE
ETHERTALK
NET MNT
SELF TEST
193, 0-255
132, 0-255
3, 0-255
99, 0-255
255, 0-255
255, 0-255
255, 0-255
0, 0-255
192, 0-255
168, 0-255
99, 0-255
254, 0-255
ENABLE, DISABLE
ENABLE, DISABLE
STATUS - STATUS18
OK, NG
LANGUAGE
LANGUAGE
ENGLISH, DEUTSCH, FRANCIS, ITALIAN, CASTLAN, SVENSKA, NORSK,
DANSK, NEDERL, TÜRKCE, PORTUG, POLSKI
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Paper
Choosing Paper
Paper Sizes
• For best results, use paper that is smooth and of high
quality, like copier type paper or paper with a Sheffield
rating of 100-250.
• Store paper in its ream wrapper until you are ready to
use it. Keep it away from moisture or other conditions
that can cause it to wrinkle or curl.
LETTER
EXEC
LEGAL 14
LEGAL 13
A4
COM-9*
COM-10*
MONARCH*
DL ENV*
C5 ENV*
A5
• Preprinted forms must not scorch, melt, offset, or release
hazardous emissions when heated to 392° F (200° C) for
0.1 second.
*
A6
B5
( manual feed only)
• Avoid printing on both sides of the paper or on
preprinted documents that have been in a photocopier.
Paper Weight
• Try paper before you buy it in quantity.
Paper Tray:
16 - 24 lb (60 - 90g/m²)
16 - 32 lb (60 - 120g/m²)
Manual Feed:
Transparencies/Adhesive Labels
• Always use Manual Feed
• Always use rear output.
• Media must be specifically made for laser printers or
photocopiers.
• Must be able to withstand 200°C for 0.1 sec.
• Labels should cover entire carrier sheet.
• Carrier sheet or adhesive must not be exposed to any
part of the printer.
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Installing Paper
1. Remove the paper tray from the bottom of the printer and 3. Adjust the paper guides (1).
place plain paper in the tray, carefully keeping the level
of the paper in the tray below the guide marks (1).
1
1
2. Adjust the rear paper support (2) to the size of paper you are 4. Replace the tray in the printer. The paper level indicator (3)
using by lifting up and sliding forwards or backwards as
necessary.
provides a visual indication of how much paper is left in the
tray.
2
3
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Printing Envelopes
Feeding Heavyweight Paper or Cardstock
1. Pull out the rear exit extender until it locks and lift out The normal paper path from a main paper tray to the top
the support bar. Pull down the manual feed tray and adjust output stack involves two complete U-turns. This may
the paper guides.
sometimes cause very heavyweight paper or cardstock to jam
or misfeed.
2. Insert the envelope, flap down and to the left, until the
printer grips it.
3. Set envelope size and landscape orientation in your
software, then issue the print command.
Choosing Envelopes
• Always use rear output.
• No windows or metal clasps.
• Media no heavier than 28 lbs.
• Smooth even surface.
Use the front tray to feed this type of paper and the rear paper
exit to collect your printed output. This gives a nearly straight
paper path through the machine, and may prove more reliable
in this type of application.
• No self-sealing flaps.
• Seams down the sides, not across the middle.
• Squared-off flaps that do not cover the print area.
Print Quality Adjustments for Different Paper
The process used to fuse (fix) the printed image to the paper
involves a mixture of pressure and heat. Too much heat will
cause lightweight paper to crease or curl, while too little heat
will cause the image not to fuse fully into heavyweight paper.
Printing Transparencies
Select and print transparencies using the MANUAL FEED
option under MEDIA TYPE in MENU 1. Select TRANSPR to
ensure the correct fusing temperature is set. Damage may
occur to your transparencies if an incorrect setting is used.
Use the MEDIA TYPE setting in MENU 1 to adjust for different
thicknesses of paper.
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Toner
When to Replace the Toner Cartridge
Replacing the Toner Cartridge
Do NOT remove cartridge from packaging.
Replace the toner cartridge after TONER LOW displays in the
printer control panel window. After TONER LOW displays,
the printer will print about 100 more pages, then display
TONER EMPTY and stop printing. Printing will resume after a
new toner cartridge has been installed.
Use OKI Type 5 image drum and toner cartridges only.
1. Open the cover and remove the used toner cartridge.
TheuseofOKItonerishighlyrecommended.Usingcompatibleor
counterfeittonerscanseriouslydamageyourprinter.
Toner Cartridge Life
How long your toner cartridge lasts depends on the print
density; the percentage of the page that prints black. A typical
letter has 3% to 5% print density; graphics usually have higher
density. Higher print density means toner is used up faster.
At 5% print density, a toner cartridge will print an average of
2,000 pages. Remember, this is only an average: actual results 2. Shake the toner cartridge to evenly distribute toner.
may vary.
The first toner cartridge in your new printer has to fill the drum
reservoir and saturate the developing roller with toner. It
normally produces about 1,000 pages.
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3. Unwrap the new cartridge.
6. Push the coloured tab forward to release the toner into the
toner hopper.
4. Remove the tape.
5. Insert the cartridge into the printer, left end first as illustrated. 7. Close the printer cover.
2
1
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Image Drum
When to Replace the Image Drum Cartridge
Replacing the Image Drum Cartridge
When the drum reaches 90% of its life, the CHG DRUM The image drum is fragile. To avoid damage to the new drum,
message will display in the printer control panel window. take these precautions while handling the new image drum
Change the image drum cartridge when the print becomes cartridge:
faint or begins to deteriorate. Ideally you should keep a new
• Do not touch the green drum surface.
cartridge on hand.
• Do not set the cartridge down on anything that might
scratch the surface of the drum.
Image Drum Cartridge Life
• Do not expose the drum to direct sunlight and do not
expose it to room light for more than 5 minutes. Leave it
in the package until you are ready to install it into the
printer.
The life of an image drum depends on a number of factors,
including temperature and humidity, the type of paper you
use, and the number of pages per job.
The image drum cartridge should last about 9,000 pages at one
page per job, 14,000 pages at three pages per job and 20,000
pages at fifteen pages per job. These numbers are approximate,
since you do not print the same number of pages each time, and
environmental conditions and paper type used may vary.
1. Open the cover and remove the used image drum
cartridge.
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2. Remove the new image drum from the package.
3. Remove the protective paper.
5. Remove the shipping insert from the toner well and discard.
Reset the drum counter (see below), and install a new toner
cartridge following the instructions in the previous section.
Resetting the Drum Counter
After replacing the image drum cartridge, reset the drum
counter to keep a correct count of the number of pages printed
on the image drum.
1. Turn the printer on while holding the MENU 1/Menu 2
button. USERMNT displays in the control panel window.
4. Install the new image drum cartridge into the printer placing
the alignment pins on each end into the slots in the printer.
2. Press MENU 1/Menu 2 three times. DRUM CNT RESET
displays.
3. Press ENTER. The counter will reset and the printer will go
ON-LINE
.
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Fonts
Printing a Font List
1. Press the ON-LINE button to take the printer off line.
What Is a Font?
2. Press the TRAY TYPE/Print Fonts button for at least two
seconds. The display shows FONTS HP PCL6
.
Strictly speaking, a font refers to a set of printable characters
in a particular typeface of a specific size (e.g. 12 point) and
style (e.g. roman, bold or bold-italic). In computer printing,
however, this term has been used in a wider context to refer
to all sizes and styles of a particular typeface. In printers,
fonts may be divided into two basic types: bitmap fonts and
scalable (or outline) fonts.
3. Press the ENTER button.
4. After a short delay two pages of font information will be
printed, including samples.
Using Fonts
Bitmap fonts are made up of a pattern of dots (at the printer
resolution) to form the image of each printable character. These
are of a fixed size, and scaling makes them look ragged.
Some MS-DOS and most Windows programs provide an easy
method of font selection within documents. In these cases the
printer’s font selection is controlled by the host PC software
application (or by Windows itself). On other software platforms
special codes (escape sequences) must be embedded with the
print data. This topic is beyond the scope of this Help Guide.
However, the font list referred to in the previous topic contains
a list of the required codes. Use of these codes is best left to a
professional programmer.
Scalable fonts are stored as a set of mathematical curves. At
print time the printer uses the stored curves to make up a
bitmap of each character required, at the required size, and
in the required style, at the full printer resolution. Such fonts
are therefore said to be scalable, and do not appear ragged at
enlarged sizes.
Symbol Sets
Your printer provides special sets of characters for technical,
legal and foreign language uses, as well as sets of drawing
characters and standard alphanumeric characters. Each font
uses symbols from one or more of these sets.
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Message
Status
Status Messages
Indicates the printer is in ON LINE mode.
XXX = HP PCL6, FX, PPR, WIN, AUTO.
Ready
ON-LINE
This section contains explanations of the different messages
you will see, displayed on one, or both lines in the LCD
window of your printer.
XXX
Indicates the printer is in OFF-LINE mode.
Indicates that the printer is receiving data.
Ready
Ready
Ready
OFF-LINE
Ready Light Status
PROCSING
XXX
ON
OFF
Indicates that there is data in the printer
buffer.
DATA
XXX
BLINK
UNDEFINED
Printer is printing.
Ready
Ready
PRINTING
NO PS
Control Panel Messages
Indicates that the PJL command has
selected a printer language that is not
installed in the printer.
tttttt = TRAY1, FEEDER, TRAY2 (option).
TRAY1
TRAY2
= upper tray
= lower tray
FEEDER = multi media feeder
Indicates that the printer is operating in
power saving mode.
Ready
Ready
PWR SAVE
»
Indicates that the second line is a scrolling display.
Indicates the amount of toner left in the
toner cartridge is low. Print quality may be
affected.
TONERLOW
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Message
Status
Message
Status
Toner sensor error.
The printer will print current menu
settings.
Ready ON – Initiated by software command.
Ready BLINK – Initiated by button.
Ready
Ready
PRINT
TONERSNS
MENU
Indicates that the printer has reached the
end of its life (image drum).
Print quality may be affected
Ready
Ready
Ready
CHG DRUM
MANUAL
#REQUEST
The printer is asking you to insert requested
size paper. # = Paper Size.
Indicates that copy pages are being printed.
nnn = current page.
mmm = total pages.
PRINTING
nnn/mmm
Ready
Ready
CLEANING
MANUAL #
The printer is requesting # size paper to be
inserted for cleaning process.
tttttt
PAPEROUT
The printer clears the remaining data in its
buffer and resets the menu to user default
settings. Temporary DLL/Macro data is
also cleared.
Indicates that the paper tray is empty.
Indicates that the cover to tray 2 is open.
Ready
Ready
RESET
Ready
Ready
COVER T2
OPEN
The printer will print all the available fonts.
Ready ON – initiated by software command.
Ready BLINK – initiated by button.
PRINT
FONTS
tttttt
A request for paper of size mmm.
tttttt = TRAY1, FEEDER, TRAY2 (option).
mmm»
PAPER»
REQUEST
Indicates that the printer is cleaning.
Ready
Ready
PRINT
CLEANING
The printer will print a demo page.
Ready ON – Initiated by software command.
Ready BLINK – Initiated by button.
PRINT
DEMO
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Message
Status
Message
Status
Memory has overflowed for one of the
following reasons.
• Too much data on page.
Indicates that TONER LOW has been
exceeded and the cartridge should be
replaced.
Ready
Ready
MEMORY
OVERFLOW
TONER
EMP
• Too much macro data.
• Too much DLL data.
Press RECOVER to continue. Install extra
memory or reduce data on page.
Wrong paper size found. Open and close
printer cover to continue. Check paper size
or paper double feed.
Ready
Ready
Ready
Ready
Ready
tttttt
SIZE ERR
The receive buffer memory has overflowed.
Press RECOVER to continue. The PC
ignores printer busy signal in the interface,
check cable pin assignments.
Paper jam found, when fed from paper tray.
Check paper in the tray. Open and close
printer cover to continue.
Ready
Ready
REC BUF
tttttt
INPUTJAM
OVERFLOW
Paper jam found, during paper feed.
Remove misfed paper and close printer
cover to continue.
tttttt
FEED JAM
Print processing speed could not follow the
paper feed speed. Press RECOVER to
continue. Simplify page formatting data or
select Page Protection menu.
PRINT
OVERRUN
Paper jam found in paper exit area. Open
printer cover, remove paper, close printer
cover to continue.
tttttt
EXIT JAM
Indicates an error in the network or RS232C
interface. Check protocols of printer and
host. Press RECOVER to continue.
Ready
HOST I/F
ERROR
Settings Menu.
MENU
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Message
Status
Cover is open. Press down firmly to close.
Ready
COVER
OPEN
EEPROM ID check error. Press RECOVER
to reset EEPROM to factory default.
Ready
Ready
EEPROM
RESETING
Abnormality found in the printer. Switch
printer off then on again to clear, if problem
persists, contact service representative.
ERROR nn
Abnormality found in the controller. Switch
printer off then on again to clear, if problem
persists, contact service representative.
aaaaaaaa = error address
Ready
Ready
ERROR 0n
aaaaaaaa
Flash SIMM sum check error.
SIMM-ROM
ERROR
Displayed in window for one second after
switching on power, for test purposes.
Ready
Ready
Ready
Printer is in initialization mode after
switching on, prior to on- line mode.
INITIAL-
IZING
Printer is requesting RESET button to be
pressed for more than 2 seconds, to write
new menu data to EEPROM.
RESET TO
SAVE
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Printer Maintenance
Maintenance Menu
This menu includes printer maintenance and operating functions. To enter the Maintenance Menu:
1. Turn off the printer.
2. Press and hold MENU 1/Menu 2 and turn the printer on. USER MNT displays.
3. Press MENU 1/Menu 2 repeatedly to advance to the category you want.
4. Press ENTER to invoke a function; or press
to see other options, then press ENTER to select the option you want.
Press ON LINE to exit.
MENU RESET
HEX DUMP
ResetLevel1menutofactorysettings.
Printahexadecimaldumpofreceiveddatafordiagnostics. Toexit,turnofftheprinter.
Resetthedrumcounterafterreplacingtheimagedrumcartridge.
DRUM CNT RESET
OP MENU
DISABLE = DisablesallcontrolpanelbuttonsexceptONLINE
ENABLE = Allbuttonsareactive.
Auto,8KB,20KB,50KB,100KB.(Default=Auto.)
.
REC BUFF
X ADJUST
Adjust horizontal print position in 0.25 mm increments. Plus (+) indicates right movement, minus
(-) indicates left movement.
Y ADJUST
2ND TRAY
Adjust vertical print position in 0.25 mm increments. Plus (+) indicated downward movement,
minus (-) indicates upward movement.
1…16. (2nd paper tray address. Default = 5.)
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Generating a Cleaning Page
If your printer shows signs of fading, streaking or erratic 4. Insert a sheet of A4 plain paper into the manual feed tray.
marks, you may be able to clear the problem by generating a
drum cleaning page as follows:
1. Press the ON-LINE button to take the printer off line.
2. Hold down the
seconds.
buttons together for at least two
The display will show CLEANING and MANUAL A4 SIZE
REQUEST
.
3. Carefully pull the tab (1) until the panel is in the fully
lowered position.
5. The display will show PRINT CLEANING as the paper is fed.
The paper will emerge from the printer with grey shading.
This sheet may be discarded.
6. Return the printer on line by pressing the ON LINE button.
If subsequent printing appears faded or uneven, try replacing
the toner cartridge.
1
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Cleaning the LED Array
Clean the LED array
• whenever you install a new toner cartridge.
• if you see faded vertical areas or light printing down a
page.
1
Wipe the LED array (1) gently with the cleaning pad that
came with your toner cartridge. You can also use a clean,
soft cloth with a small amount of rubbing alcohol on it.
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Basic Trouble Shooting
Paper Jams
Input Jam from Cassette Tray
Your printer may experience a paper jam in one of three 1. Remove the paper tray (1) from the printer.
areas. The display message will indicate which area has
2. Remove any crumpled or folded paper.
caused the jam:
INPUT JAM
FEED JAM
EXIT JAM
Paper has failed to leave the selected tray and
enter the printer’s internal paper path.
2
Paper has entered the printer but failed to
reach the exit.
1
Paper has reached the exit but has failed to
exit completely from the printer.
3. Remove any paper from the underside (2) of the printer.
4. Replace the paper tray. After successfully removing any
damaged or misfed paper the printer should continue
printing.
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Feed Jam or Exit Jam
1. Remove the tray and clear any mis-fed sheets, as 4. Remove any jammed sheets from the paper path.
described in the previous example.
5. Re-install the image drum cartridge, ensuring that it
2. Open the cover.
correctly locates into the slots on each side of the printer.
The fuser area will be hot. This area is clearly marked.
Do not touch it.
3. Carefully lift out the image drum unit, complete with the
toner cartridge. Be careful not to touch or scratch the
green drum surface.
6. Close the top cover and press down to latch it closed.
The printer will warm up and commence printing when
ready. The page lost through the jam will normally be
reprinted.
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Print Quality Problems
Before consulting a service representative regarding a print quality problem, check the table below to see if there is a
solution, or something you might have overlooked.
Symptom
Problem
Solution
Blank sheets printed.
Image drum cartridge not properly installed.
Empty or missing toner cartridge.
Reinstall image drum cartridge.
Install new toner cartridge.
Install new toner cartridge.
Entire page prints faintly.
Empty toner cartridge. Pages get fainter when
toner is used up.
LED array is dirty.
Clean LED array.
Page has grey background.
Static electricity, generally from dry environments,
causes toner to stick to background.
Change papers to a smoother laser bond or
use a humidifier.
Page prints all black.
Hardware problem.
Contact your service representative.
Page has repetitive marks.
Damaged image drum cartridge causes repetitive
marks every 1.6 inches (4.06 cm) due to surface
nicks and scratches.
Generate a Cleaning Page, repetitive marks
may be temporary.
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Symptom
Problem
Solution
Oblong area of faint print
appears on each page.
Dropout caused by using paper exposed to high
humidity.
Change paper stocks, check paper storage
environment or use a dehumidifier; check
toner level.
Vertical white streaking or faint
areas on page.
Toner is low and does not distribute properly, or
the drum is worn out.
Replace toner cartridge. Check drum and
replace the drum, if necessary. Contact
service.
LED array is dirty.
Hardware problem.
LED array is dirty.
Clean LED array.
Vertical black lines.
Fuzzy print.
Contact service.
Clean LED array.
Distorted print.
Paper path, lamp assembly, or fusing unit
problem.
Generate Cleaning Page.
Contact service.
Faded print.
Toner cartridge is not correctly installed.
Install toner cartridge correctly.
Contact service.
Smeared or blotched print.
Dirty rollers; toner dropped inside printer or image
drum problem.
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Symptom
Problem
Solution
Printed page is light/blurred.
Is toner low?
Replace toner cartridge.
Use recommended paper.
Clean LED array.
Is paper meant for laser printers?
LED array is dirty.
Toner is low.
Bold characters and dark lines
are smeared.
Install new toner cartridge.
Print is darker than usual.
Pages curl excessively.
Darkness setting is too high.
Change darkness setting.
Printing on wrong side of paper.
Turn paper over in tray. (Note arrow on paper
package). Install paper print side down in
tray.
Moisture in paper. Improper storage.
High humidity.
Avoid storing paper in areas of excessive
temperature and humidity. Store paper in
protective wrapping.
Recommended operating humidity:
20-80%
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Software Problems
Your software (operating environment, applications and printer drivers) controls the printing process. Make sure you have
selected the right driver for use with your printer. See your software documentation for more information.
Symptom
Problem
Solution
Printing is “garbled”.
Incorrect driver is installed.
Install an appropriate driver.
Printer’s output is below rated
speed.
Much of the printing delays will be caused by
your application. Sometimes purely text
documents will print slowly depending on the
selected fonts and how they are transferred to
the printer.
For maximum speed, use text in your
document and use a printer resident font.
Size of top margin increases
with each page printed.
“Creeping text.” Number of lines per page in
software is not equal to number of lines per page
of printer.
Many software packages assume 66 lines
per page, but your printer’s default is 64.
Adjust software accordingly, or set LINES Per
PAGE in the soft control panel to equal lines
per page in your software.
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Hardware Problems
Symptom
Problem
Solution
Graphic image prints partly on
one page, partly on the next.
Insufficient printer memory for this image at this
resolution.
Change the resolution, reduce the image
size, or install more memory in your printer.
When you try to print nothing
happens, but printer indicates
it is ready to receive data.
Configuration error.
Check cable connection. If more than one
printer is available, make sure your printer
has been selected.
“Garbage” prints.
Incorrect cable configuration.
(Also, see “Software Problems.”)
Check cable configuration, continuity, and
length.
Printer freezes or displays
error message when computer
is rebooted.
Booting the computer while the printer is on can
cause a communications error.
Turn printer off before rebooting computer.
Odours.
Gases are given off by forms or adhesives
passing through the hot fusing unit.
Make sure the forms you use can withstand
heating, and provide adequate ventilation.
Printer is on but must “warm
up” before a job is printed.
Power Save mode is set on to conserve energy.
The fuser must heat up before you can begin
printing the next job.
To eliminate warm up delay, change Power
Save setting in the soft control panel.
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Specifications
Printing Process:
LED array imaging to organic photoconductive
drum.
Emulation:
HPLJ6p PCL6, IBM Proprinter, Epson,
PostScript 2 (OKIPAGE 12i/n)
Paper Handling:
Power Supply:
1st tray (fitted): 250 sheets
Voltage:
Frequency:
230V+6%,-14% — 240V ±10% AC
50/60Hz ±2%
2nd tray (opt.): 500 sheets
Paper weight: 1st/2nd/multi trays:
manual:
60–105g/m²
60–120g/m²
Power Cable: 1.8m separate cable, terminated with country
specific plug.
Output:
150 sheets face down, 50 sheets face-up (rear
output)
Physical:
Dimensions:
200 × 330 × 377mm (H × W × D)
10 kg with legal/universal cassette installed.
Product life:
Duty:
Weight:
180 KP, 5 years, maximum of 15KPPM (12i/n)
180 KP, 5 years, maximum of 6KPPM (10ex)
MTBF; 5,700 PH, MTTR; 20 minutes
Resolution:
Reliability:
LED Head:
600dpi
Consumables: Fuser; 180KP, Transfer roller; 180KP,
Image drum; 20KP (continuous), Toner; 2KP @
5% density
Max. Input:
Output:
600×1200dpi
600×1200dpi
Power Consumption:
Environment:
Operating Non-operating Storage
Transit
Power Save:
Idle:
18 W
61 W
(1 month) (I month)
Temperature:
Humidity:
Noise:
10–32°C
20–80%
0–43°C -20–50°C -29–50°C
Normal:
Peak:
215 W
460 W
10–90%
10–90%
10–90%
Operating: 48dBA
Standby: 38dBA
Power Save: below measurable limit
Memory:
OKIPAGE 10ex OKIPAGE 12i/n
RAM (fitted):
RAM (max.):
ROM:
2MB
35MB
6MB
4MB
36MB
6MB
Interface:
IBM Centronics (CEN 36), RS232C (option),
10BaseT (OKIPAGE 12i/n)
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Index
A
E
I
N
AUTO OPERATION ............... 12
EDIT SIZE .............................. 10
emulation .......................... 10, 22
ERROR (nn) .......................... 25
ERROR 0n ............................. 25
EXIT JAM ............................... 24
Exit Jam .................................. 30
Image Drum
Network interface card ........... 37
life ...................................... 19
replacing ............................ 19
when to replace ................. 19
INPUT JAM ............................ 24
Input jam ................................ 29
Interface cable. see Parallel cable
B
O
bitmapped fonts ...................... 21
black lines printed ................... 32
blank sheets printed ............... 31
blurred output ......................... 33
buttons ................................. 7, 8
Odours ................................... 35
OP MENU .............................. 26
P
F
PAGE LAYOUT1 ...................... 11
PAGE LAYOUT2 ...................... 11
Pages curl .............................. 33
Paper Jams ............................ 29
PAPER SIZE .......................... 10
PARALLEL I/F ........................ 13
Power cable ............................. 5
Power Save ............................ 12
POWER SAVING.................... 22
PRINT CLEANING ................. 27
PRINT MODE ........................ 12
Print quality ............................. 31
print quality adjustments ......... 16
PRINTER
L
Faded print ............................. 32
faint print ................................ 31
FEED JAM ............................. 24
Feed Jam ............................... 30
Fonts ...................................... 21
FONTS & SYMBOLS .............. 11
fuser unit ................................ 30
Fuzzy print .............................. 32
C
LANGUAGE ........................... 13
LED array ............................... 28
Level 1 Menu .......................... 10
Level 2 Menu .......................... 12
Low toner message ................ 22
cable ......................................... 5
cardstock ................................ 16
Cartridge Life ......................... 17
CHG DRUM message ............ 19
CLEANING
cleaning the led array......... 30
drum cleaning Page ........... 27
CLEARABLE WARNINGS ..... 13
COPIES ................................... 11
M
maintenance ........................... 26
Maintenance Menu ................. 26
MANUAL REQUEST .............. 23
MEDIA TYPE .......................... 10
MEMORY USAGE .................. 12
Menu ........................................ 9
Menu features ........................ 20
MENU RESET ....................... 26
G
Garbage printed ..................... 35
Gases ..................................... 35
grey background .................... 31
D
buffer ................................. 24
LANGUAGE ....................... 13
Menus .................................. 9
PRINT OVERRUN ................. 24
DARKNESS CONTROL ......... 12
Distorted print ......................... 32
DRUM CNT RESET ........ 20, 26
H
HEX DUMP ............................ 26
humidity .................................. 33
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Problems ................................ 29
protective sheet ...................... 20
TONER LOW message .......... 22
top margin .............................. 34
TRAY SELECT ....................... 10
Q
X
Quick Menus ............................. 8
XADJUST .............................. 26
R
Y
rated speed ............................ 34
REC BUFF ............................. 26
REC BUFOVERFLOW ........... 24
repetitive marks ...................... 31
RESET ................................... 23
RESET TO SAVE ................... 25
YADJUST .............................. 26
S
scalable fonts .......................... 21
SECOND TRAY ..................... 26
smeared print ......................... 32
streaking ................................. 32
symbol Sets ............................ 21
T
Toner
cartridge life ....................... 17
replacing ............................ 17
when to replace ................. 17
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Oki Systems (UK) Limited
550 Dundee Road
Slough Trading Estate
Slough
Berks. SL1 4LE
Tel: 01753-819819
Fax: 01753-819899
Oki Systems (Ireland) Limited
The Square Industrial Complex Hawthorn Business Centre
Tallaght
Dublin 24
Adelaide Industrial Estate
Falcon Road
Belfast BT12 6HP
Tel: (01) 4598666
Fax: (01) 4598840
Tel: (01232) 572355
Fax: (01232) 572350
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