Nortel Networks Telephone NN10300 020 User Manual

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Nortel IP Phone 2007 User  
Guide (CICM)  
Release: (I)SN10  
Document Revision: 02.03  
www.nortel.com  
NN10300-020  
.
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7
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New in this release  
The following sections detail what is new in Nortel IP Phone 2007 User  
Guide (CICM), (NN10300-020) for release (I)SN10.  
Features  
See the following section for information about feature changes:  
Softkey Enhancement  
The following feature changes were made:  
Other changes  
See the following sections for information about changes that are not  
feature-related:  
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8
New in this release  
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9
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Overview  
The IP Phone 2007 brings voice and data to the desktop by connecting  
directly to a Local Area Network (LAN) through an Ethernet connection.  
When you are logged on to the system, the handset and keypad of the IP  
Phone 2007 operate in the same way as a standard Meridian Business  
Set (MBS) telephone. With the correct permissions, additional services  
and features can be accessed using the softkeys of the function display  
area. The four softkeys located below the display area can consist of a  
Menu softkey and three feature softkeys. The navigation keys can be  
used to select a particular menu option. The three feature softkeys can be  
configured by your system administrator to activate features provisioned  
on the line without having to use the dedicated feature key. The default  
Centrex features available on the softkeys are Transfer, Forward, and  
Conference. For more information, see “Softkey functionality” (page 14).  
The Figure 1 "IP Phone 2007 components" (page 9) identifies the location  
of the keys and components on the IP Phone 2007.  
Figure 1  
IP Phone 2007 components  
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10 Overview  
IP Phone terminal description  
The IP Phone 2007 offers these features:  
five light-emitting diode (LED) indicator lamps  
message waiting lamp  
mute lamp  
headset lamp  
handsfree lamp  
link lamp  
volume control keys  
standard telephone dialpad  
large, color touch panel display screen  
adjustable contrast  
adjustable backlight  
fourteen programmable feature keys  
seven dedicated feature keys  
Inbox  
Directory  
Outbox  
Quit  
Expand  
Services  
Copy  
four softkeys; one softkey is for navigation and selection of menu  
options, three remaining softkeys can be configured to support features  
on-screen keyboard  
navigation key  
three audio modes  
handsfree speak and listen  
headset (autodetect)  
handset  
one USB port  
future support for USB mouse and keyboard  
automatic network configuration  
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Touch panel description 11  
upgradeable firmware  
wideband audio support  
Touch panel description  
Point-and-click operations are performed using the touch panel. The touch  
panel is used with the graphical user interface (GUI) to present soft keys  
directly on the display. Activate all feature keys and soft keys by touching  
the item in the display.  
The display uses a cold cathode fluorescent lamp (CCFL) for backlighting.  
The display is not visible without the backlight, which turns off  
automatically after a period of inactivity. You can configure the timeout  
period. There is on-off and brightness controls and adjustable contrast.  
of the touch panel application area.  
Figure 3 "Touch panel tools area" (page 13) identifies the sections of the  
touch panel tool area.  
Application area  
The application area provides feature key and soft key status; date and  
time display; caller name and number; menu options, directories, Inbox,  
and Outbox information.  
The four softkeys allow you to have three softkeys configured to  
support features and one softkey to select menu options, see “Softkey  
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12 Overview  
Figure 2  
Touch panel application area  
This table lists the components of the touch panel application area.  
Table 1  
Touch panel application area  
Component  
Description  
Programmable line DN/feature keys  
Maximum of 14 feature keys available, but only  
6 appear at a time. Use the navigation key to  
access these keys.  
Multifield display screen  
date and time display  
call party information  
feature status information  
menu options information  
directories, Inbox, and Outbox information  
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Touch panel description 13  
Table 1  
Touch panel application area (cont’d.)  
Component  
Description  
Four soft keys  
Softkey labels are context sensitive.  
Softkeys can be configured to support features.  
Dedicated feature keys  
Inbox  
Directory  
Outbox  
Quit  
Expand  
Services  
Copy  
Tools area  
The tools area provides controls for navigating between features and  
selecting tools. This area is visible and functional at all times.  
Figure 3  
Touch panel tools area  
This table lists the components of the touch panel tools area.  
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14 Overview  
Table 2  
Touch panel tools area  
Components  
Description  
Tools  
Provides access to the tools used on the  
terminal.  
Primary application  
Applications  
Shows you the primary graphical external  
application, as configured by the administrator,  
for example My CallPilot. Also used to launch  
the application.  
Shows a list of registered external graphical  
applications. Also used to launch an application.  
Graphical applications are registered by the  
administrator.  
Telephone  
Keyboard  
Provides access to the telephone screen.  
Displays the virtual keyboard.  
Two soft keys  
Soft key labels are context sensitive.  
Calibration  
Calibrate the touch panel when touch panel actions are not interpreted  
correctly.  
Softkey functionality  
Softkey functionality allows access to a small subset of Centrex features  
on Nortel IP Phone 2007 softkeys, located below the main display. The  
administrator has the ability to change, enable, or disable the softkeys.  
The default features for these softkeys are Transfer, Forward, and  
Conference. The softkeys can be utilized when you are not navigating the  
CICM menus.  
The features must be provisioned on the LINE to be displayed on the  
softkeys. For a LINE that does not have an m522 extension module, the  
softkey features reside on the first 14 feature keys. For a LINE that has  
one m522 extension module, the softkey features reside on keys 1 to 36.  
For a line that has two m522 extension modules, the softkey features  
reside on keys 1 to 58.  
For more information, see Nortel CICM IP Phones Fundamentals,  
(NN10300-135).  
Stylus  
Operate the touch panel using the stylus. Nortel recommends that you use  
the stylus to avoid damaging the touch panel.  
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Terminal indicators 15  
Touch screen maintenance  
The touch screen will need occasional cleaning.  
CAUTION  
Do not use any liquids or powders on the telephone. Using  
anything other than a soft, dry cloth can contaminate telephone  
components and cause premature failure.  
Terminal indicators  
The IP Phone terminal uses light-emitting diodes (LEDs) of different colors  
to indicate the current state of the terminal. The following table describes  
each color and its associated state.  
A steady indicator means that the extension or feature beside it is active.  
A flashing indicator means the line is on hold or the feature is in the  
process of being programmed.  
Indicator  
LED color  
Meaning  
Message waiting  
Red (located at the top of the  
set)  
Lit when a message is waiting  
or a call is missed. The light  
turns off after you retrieve your  
message.  
Headset  
Handsfree  
Mute  
Red (located on the front near  
the Headset key)  
Lit when the headset is in use.  
Red (located on the front near  
the Handsfree key)  
Lit when the handsfree mode is  
active  
Red (located on the front near  
the Mute key)  
Lit when the mute feature  
is active. The system  
administrator can configure  
the mute lamp to be steady on  
or blinking.  
Link/Data  
Red (located at the back on the Lit when the link is alive and  
PCB near the CAT5 jack)  
flashes to indicate activity.  
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16 Overview  
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17  
.
IP Phone 2007 menu systems  
After you successfully log on, the menu systems are active and available.  
An up or down arrow indicates the navigation key to press to scroll to the  
next item. Labels appear on the soft keys, in response to items selected  
on the screen.  
Some IP Phone functions can be accessed through the main menu and  
the Tools menu.  
Main menu  
The IP Phone main menu system provides access to these menus and  
functions.  
Logoff  
Use this item to log off from the network.  
Audio  
If you have permission to change the default volume on the handset,  
headset, and handsfree speaker, the audio item appears in the main  
menu. If you do not have this permission, audio profile appears instead.  
Use the audio menu to:  
view and edit your audio profile  
change the volume of the handset, headset, and handsfree speaker  
select a ring tone  
Display  
Use this item to adjust the contrast level of the display.  
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18 IP Phone 2007 menu systems  
Feature  
Use the Feature menu to access these submenus:  
Assign  
Use the Assign menu to:  
define the key type  
enable and disable AutoScroll  
enable and disable the Inbox feature  
Label  
Use the Label item to change a label associated with a feature key.  
Options  
Use the Options menu to:  
enable and disable auto hide  
define your default feature  
enable the Outbox feature  
Reset  
Use the Reset item to reset the feature keys to the default settings.  
Language  
Use the Language item to select the language used in the display.  
Time  
Use the Time menu to:  
select a time zone  
enable or disable Daylight Saving Time  
select the format used to display the time  
select the format used to display the date  
reset the time to the defaults  
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Main menu 19  
Use the User menu to:  
User  
view your username  
view your login type  
enable or disable auto login feature  
change your password  
History  
Use History menu to:  
reset the Inbox  
reset the Outbox  
Diagnostics  
Use the Diagnostics item to test the local mode.  
Upgrade  
Use the Upgrade item to perform a firmware upgrade. This item only  
appears if a firmware upgrade is available.  
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20 IP Phone 2007 menu systems  
Menu hierarchy  
Tools menu  
The tools menu provides access to these options.  
If password protection is enabled the system prompts you for a password  
when you open the Tools menu.  
See Figure 3 "Touch panel tools area" (page 13) for location of the Tools  
key.  
Network configuration  
Use the Network Configuration option to display the information configured  
during installation. This tool is used by administrators only.  
Local diagnostics  
Use the Local Diagnostics option to diagnose local problems. This tool is  
used by administrators only.  
Touch panel setup  
Use the Touch Panel Setup option to calibrate the touch panel.  
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How to use the navigation keys 21  
Contrast and brightness  
Use the Contrast and Brightness option to adjust these levels of the  
display, and to reset the sleep timer. To extend the life of the touch panel  
display, the IP Phone uses a sleep timer, which turns off the backlight  
when the preset time elapses.  
USB devices  
Use the USB Devices option to view information about the device  
connected to the USB port.  
USB devices are not supported in release (I)SN09FF.  
TFTP upgrade  
Use the TFTP option to upgrade the firmware. This tool is used by  
administrators only.  
Preferences  
Use the Preferences option to access the Button Customizing Tool. Use  
the Button Customizing Tool to change the look of the dedicated feature  
keys.  
How to use the navigation keys  
The IP Phone terminal has four keys that you use to navigate the menus,  
and to help you to enter text in the display. See Figure 1 "IP Phone 2007  
components" (page 9) for the location of these keys.  
When the menu system is active, the navigation keys behave this way:  
up key—return to the previous menu item  
down key—got to the next menu item  
left/right key—active when you can enter text. To move the cursor to  
the left, press the left key. Press the right key to move the cursor to  
the right.  
After you select an option, you can press Ok on the touch screen to  
execute the selection.  
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22 IP Phone 2007 menu systems  
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23  
.
Connecting the IP Phone to the LAN  
Follow this procedure to connect the terminal to the Local Area Network  
(LAN), and to a power source.  
CAUTION  
Risk of equipment damage  
Do not plug the IP Phone into a regular telephone jack. This  
causes severe damage to the terminal. Consult your system  
administrator to ensure that you plug your telephone into a  
10/100BaseT Ethernet jack.  
Prerequisites  
IP Phones can be powered by an AC adapter or over a LAN. Contact your  
installation technician to identify the correct power option.  
Step  
1
Action  
Connect one end of the CAT-5 line cable to the LAN Ethernet  
port, identified with a LAN icon, located on the underside of the  
terminal.  
2
Connect the other end of the CAT-5 line cable to the IP network  
jack.  
For a terminal sharing LAN access with a PC, connect a second  
CAT-5 line cable into the PC Ethernet port located on the back of  
the terminal, identified with a PC icon. Connect the other end of  
the cable into the Ethernet port on the computer.  
3
4
For a secure power connection, thread the cord around the strain  
relief retaining hook and through the channel on the underside  
of the terminal.  
Secure the terminal footstand to the terminal base.  
--End--  
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24 Connecting the IP Phone to the LAN  
Procedure job aid  
Figure 4  
IP Phone connectors  
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25  
.
Logging on  
This section describes how to log on to the network. If the Centrex IP  
Client Manager (CICM) is set up as part of a group of CICMs, you can  
choose which CICM to connect to. After you select a gateway, the terminal  
directs itself at that CICM and the Username screen appears.  
If a firmware upgrade for the IP Phone is available, the system prompts  
you to upgrade when you log on. If the firmware level is between the  
minimum and maximum level set by the administrator, Yes and No options  
appear on the soft keys. If the terminal is below the minimum level, the  
only option available is Yes. You cannot log on until you perform the  
upgrade.  
To perform an upgrade, see “Performing a firmware upgrade” (page 75).  
Step  
1
Action  
If the Selective Gateway Login feature is configured on your  
system, navigate through the list to select the gateway.  
2
When the gateway you want appears, press Ok, or start entering  
your username.  
If the Username Screen appears when you start to enter your  
user name, the characters you already entered appear at the  
beginning of the Username field.  
3
If you make a mistake, press Clear to clear the field, and then  
enter the user name again.  
If your user name is too long for the display (longer than 15  
characters), the digits scroll to the left and an ellipsis appears to  
the left of the user name.  
4
5
6
Press Ok.  
The Password screen appears.  
Enter your password. For security, the password characters are  
displayed as asterisks (*).  
If you make an error, press Clear to clear the field, and then  
enter the password again.  
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26 Logging on  
7
Press Ok.  
You are logged on and the Menu screen appears.  
--End--  
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27  
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Logging off  
Follow this procedure to log off from the network.  
Step  
Action  
1
2
From the touch panel, select Logoff.  
Press Ok.  
A confirmation screen appears.  
3
Confirm the action.  
You are logged off from the network.  
--End--  
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28 Logging off  
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29  
.
Maintaining the touch panel  
Follow these procedures to maintain the touch panel.  
Navigation  
Calibrating the touch panel  
Follow this procedure to calibrate the touch panel.  
See Figure 3 "Touch panel tools area" (page 13) for location of the Tools  
button.  
Step  
1
Action  
Press Tools.  
The Tools menu opens.  
2
3
Press Touch Panel Setup.  
A calibration map appears.  
The system prompts you to touch the center of the red dot.  
Use the stylus to press each dot, in order, starting with the dot  
in the lower-left portion of the screen. Follow the sequence as  
prompted.  
After the third dot is pressed, the display changes to indicate the  
result of the calibration.  
If the calibration is successful, the system displays a data  
calibration correct message. You are prompted to save the  
calibration.  
If the calibration is unsuccessful, the system displays a data  
calibration wrong message. You are prompted to repeat the  
calibration.  
4
Perform one of the actions:  
If the calibration is correct, press Yes to save the settings.  
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30 Maintaining the touch panel  
You will exit to the main display.  
If the calibration is incorrect and you want to try again, press  
Yes. Repeat step 3.  
--End--  
Cleaning the touch panel  
Follow this procedure to clean the touch panel.  
CAUTION  
Do not use any liquids or powders on the telephone. Using  
anything other than a soft, dry cloth can contaminate telephone  
components and cause premature failure.  
Step  
Action  
1
2
Press and hold the Goodbye key.  
Gently wipe the screen with a soft, dry cloth.  
--End--  
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31  
.
Making calls  
Follow one of these procedures to make a call.  
Navigation  
Making a call using off-hook dialing  
Follow this procedure to make a call using off-hook dialing.  
Step  
Action  
Lift the handset from the cradle.  
1
The primary extension is active and you hear a dial tone.  
2
3
Use the dialpad to enter the number.  
When the call is answered, begin speaking.  
--End--  
Making a call using handsfree dialing  
Follow this procedure to make a call using handsfree dialing.  
See Figure 1 "IP Phone 2007 components" (page 9) for the location of the  
Handsfree key.  
Step  
1
Action  
Press a line key.  
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32 Making calls  
A line is selected and you hear a dial tone.  
Use the dialpad to enter the number.  
When the call is answered, begin speaking.  
For privacy, lift the handset.  
2
3
4
5
To return to handsfree mode, press the Handsfree key and  
place the handset in the cradle.  
The handsfree feature is active.  
--End--  
Making a call using predial  
Follow this procedure to use the predial feature to make a call.  
Step  
Action  
Before you press a line key or lift the handset, use the dialpad to  
1
enter the number.  
The number is entered into the terminal.  
2
3
When you want to make the call, press Ok.  
The number is dialed.  
When the call is answered, begin speaking.  
--End--  
Editing a predialed number  
Follow this procedure to edit a number held in the predialed state.  
Prerequisites  
A number must be predialed.  
Step  
1
Action  
Perform one of these actions.  
To delete numbers that appear to the left of the cursor, press  
Bkspc.  
To delete numbers that appear to the right of the cursor,  
press Delete.  
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Editing a predialed number 33  
2
Use the dialpad to enter the new number.  
--End--  
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34 Making calls  
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35  
.
Answering calls  
Follow these procedures to answer calls. Incoming calls cause the  
telephone to sound and the message indicator lamp to flash.  
See Figure 1 "IP Phone 2007 components" (page 9) for the location of the  
keys.  
Answering a call  
Follow this procedure to answer a call.  
Action  
Perform one of these actions to answer a call:  
Lift the handset.  
To answer a call using handsfree, press the Handsfree key.  
To answer a call while wearing a headset, press the Headset  
key.  
Answering a second call  
Follow this procedure to answer a call when you are engaged in a call.  
If another call comes in while the primary line is engaged, the phone  
sounds and a message indicator icon on the display flashes. While the  
indicator is flashing you have the opportunity to put the first call on hold  
and answer the second call.  
Step  
Action  
1
2
Press the Hold key to put the active on hold.  
Press the line key for the second call.  
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36 Answering calls  
The call is answered.  
--End--  
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37  
.
Ending a call  
Follow this procedure to terminate an active call.  
The goodbye key is useful for dropping out of a conference call or exiting  
location of the key.  
Action  
Perform one or these actions.  
Return the handset to the cradle.  
Press the Goodbye key.  
The call is ended.  
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38 Ending a call  
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39  
.
While on an active call  
Follow these procedures to put a call on hold, transfer a call, use the mute  
key, and use the conference call feature.  
See Figure 1 "IP Phone 2007 components" (page 9) for the location of the  
keys.  
Navigation  
Using call hold  
The hold feature allows you to suspend a call without terminating it. Follow  
this procedure to use the hold feature.  
Step  
1
Action  
To put the call on hold, press the Hold key.  
The call is suspended. On the display, an indicator flashes  
beside the line on which the call is held.  
2
Press the key beside the flashing indicator in the display.  
The call is active again.  
--End--  
Transferring a call  
Follow this procedure to transfer a call to another extension.  
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40 While on an active call  
Step  
1
Action  
On the screen, touch the key to which the Transfer feature is  
assigned.  
The call is put on hold and a dial tone sounds. On the display,  
an indicator flashes beside the line on which the call is held.  
2
3
Use the dialpad to enter the number to which to transfer the call.  
When that number rings or is answered, touch the transfer key  
again.  
The call is transferred.  
4
If the call is not answered, press the line key to resume and  
terminate the call.  
--End--  
Using conference call  
Follow this procedure to engage in a conference call.  
The Three Way Call (3WC) feature allows you to add three calls to a  
conference. If six port conference is available, you can add a maximum of  
six calls to a conference. If six port conference is available, 6WC appears  
beside a feature key in the display.  
Step  
1
Action  
On the screen, touch the key to which the conference call feature  
is assigned, either 3WC or 6WC.  
The call is put on hold and a dial tone sounds. On the display,  
an indicator flashes beside the line on which the call is held.  
2
Dial the number of the person you want to add to the call.  
At this time, you can talk privately to the person you are adding,  
to announce the conference.  
3
4
5
Touch the conference key again to merge the calls.  
Repeat steps 2 and 3 to add more calls to the conference.  
If you make a mistake dialing, or a party does not want to be  
included in the conference, press the extension key of the  
conference call to reconnect to the conference.  
--End--  
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Using the mute feature 41  
Using the mute feature  
Muting prevents the transmission of sounds through the microphone.  
Follow this procedure to use the mute feature.  
Step  
1
Action  
During a call, press the Mute key.  
A red light is turned on to indicate the feature is enabled.  
2
To turn off the feature, press the Mute key again.  
The light is turned off and the feature is disabled.  
--End--  
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42 While on an active call  
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43  
.
Using call forward  
Follow this procedure to forward calls to another IP Phone when you are  
away from your desk.  
Step  
1
Action  
To activate call forward without lifting the handset, on the screen,  
touch the key to which the Forward feature is assigned.  
2
3
4
Use the dialpad to enter the number of the extension to which to  
forward your calls.  
Touch the forward key again.  
An icon appears in the display, beside the forward key label.  
To turn off call forward, touch the forward key.  
The feature is deactivated and the icon disappears from the  
display.  
--End--  
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44 Using call forward  
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45  
.
Navigating the menu system  
Follow the procedures in this section to access and use the menu system.  
You can select menu items using shortcut keys. The shortcut key is the  
number on the dialpad that corresponds to the number of the menu item.  
Only items numbered 0 through 9 have a shortcut key.  
Navigation  
Navigating the main menu  
Follow this procedure to navigate the main menu.  
Step  
Action  
Press Menu, or press the services key.  
1
The main menu opens.  
2
To select an item in a menu, perform one of these actions:  
Select the item and press Ok.  
Press the shortcut key.  
The selected menu opens.  
--End--  
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46 Navigating the menu system  
Navigating the Audio menu  
If you have permission to change the default volume on the handset,  
headset, and handsfree speaker, the audio item appears in the main  
menu. If you do not have this permission, audio profile appears instead.  
Follow this procedure to use the Audio menu.  
Step  
1
Action  
From the main menu, select and open Audio.  
The Audio menu opens.  
2
Perform one of these actions:  
Select and open Profile.  
Select and open Default Volumes.  
Select and open Play Ring Patterns.  
--End--  
Navigating the Feature menu  
Follow this procedure to open the Feature menu.  
Step  
Action  
From the main menu, select and open Feature.  
1
The Feature menu opens.  
2
Perform one of these actions:  
Select and open Assign.  
Select and open Label.  
Select and open Options. See “Using the Options menu”  
Select and open Reset. See “Resetting the feature key to the  
--End--  
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Navigating the User menu 47  
Navigating the Time menu  
Follow this procedure to navigate the Time menu. Use this menu to  
configure the formats used by the display to show the time and date.  
Step  
1
Action  
From the main menu, select and open Time.  
The Time menu opens.  
2
Perform one of these actions:  
Select and open Hours from GMT.  
Select and open Daylight Saving.  
Select and open Time Format.  
Select and open Date Format.  
Select and open Reset.  
--End--  
Navigating the User menu  
Following this procedure to open the User menu.  
Step  
Action  
From the main menu, select and open User.  
1
The User menu opens.  
2
Perform one of these actions:  
Select and open Username.  
Select and open Login Type.  
Select and open Auto Login.  
Select and open Password.  
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48 Navigating the menu system  
--End--  
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49  
.
Using the Audio menu  
Follow these procedures to view and edit your audio settings. Your system  
administrator must grant you permission to edit your audio settings.  
Navigation  
Viewing and editing your audio profile  
Follow this procedure to view and edit your audio profile.  
The audio profiles available to you depend on those selected by the  
system administrator. The administrator sets various CODECs, for  
example, G711, G729, and Quality of Service levels. Contact your  
administrator for recommended profiles.  
Prerequisites  
You must have permission to edit the audio profile. If the administrator has  
granted you permission, a check mark appears beside the active profile in  
the display.  
Step  
1
Action  
From the main menu, and perform one of these actions:  
If Audio appears in the main menu, select and open Audio.  
Then from the Audio menu, select and open Profile.  
If Audio Profile appears in the main menu, select and open it.  
The Profile screen appears, showing your audio profile. If you  
have permission to edit your profile, a check mark appears  
beside the active profile.  
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50 Using the Audio menu  
2
If you have permission, and want to edit you audio profile, press  
Ok.  
A list of available profiles appears.  
3
4
Select the profile you want.  
A check mark appears beside the selection.  
Press Ok to save the setting.  
The new profile is saved and you return to the main menu  
--End--  
Viewing and editing the default volumes  
Follow this procedure to change the default volume of the handset,  
headset, handsfree speaker, ringer, or buzzer.  
Step  
Action  
1
2
From the main menu, select Audio.  
From the Audio Menu, use the up/down cursor keys to select  
Default Volumes and press Ok.  
3
4
You are now presented with a list of audio devices whose default  
volumes may be adjusted. Use the up/down cursor keys to find  
the device you wish to adjust and press Ok.  
If you selected Handset or Handsfree, another menu opens. The  
selected audio device is listed on the screen and the current  
default volume setting is depicted in a bargraph display on the  
screen.  
5
Press the right cursor key to increase the default volume level of  
the selected audio device; press the left cursor key to decrease  
the default volume level of the selected audio device. Press OK  
and the settings will be saved. Press cancel to exit this menu  
without saving any changes made to the default volume level for  
the selected audio device. Pressing reset will set the volume  
level to the nominal level of 0dB and save this new setting.  
6
7
If you selected Ringer or Buzzer, another menu opens. The  
selected audio device is listed on the screen and the current  
default volume setting is depicted in a bargraph display on the  
screen.  
Press the right cursor key to increase the default volume level of  
the selected audio device; press the left cursor key to decrease  
the default volume level of the selected audio device. Press  
cancel to exit this menu without saving any changes made to  
the default volume level for the selected audio device. Pressing  
reset will set the volume level to the nominal level. Press OK and  
the settings will be saved.  
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Resetting a default volume 51  
8
9
You may also press Play to hear the volume level of the Ringer  
or Buzzer volume settings.  
Also included in the menu for default volumes is the Help option.  
--End--  
Viewing and editing the dialpad feedback  
Follow this procedure to view and edit the dialpad feedback.  
Step  
Action  
From the main menu, select Audio.  
1
2
3
4
From the Audio Menu, use the up/down cursor keys to select  
Dialpad feedback.  
You are now presented with a list of options for Dialpad  
feedback. The currently selected option has a tick against it.  
To change the settings, use the up/down cursor keys to find the  
option you want and then press ok.  
--End--  
Resetting a default volume  
Follow this procedure to reset the default volume of the handset, the  
headset, or the handsfree speaker.  
Step  
1
Action  
From the main menu, select and open Audio.  
The Audio menu opens.  
2
3
4
Navigate through the menu and select Default Volumes.  
Select the transducer you want to reset to the default.  
Press Ok.  
The Default Volumes menu opens.  
5
6
Scroll through the menu and select Default.  
Press Apply to confirm the action.  
The default volume is applied the next time the transducer is  
used.  
--End--  
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52 Using the Audio menu  
Selecting a ring tone  
Follow this procedure to select a ring tone.  
You can listen to a ring tone before you select it, through the Play and  
Stop options.  
Prerequisites  
The system administrator must grant you permission to change your ring  
tone.  
Step  
1
Action  
From the main menu, select and open Audio.  
The Audio menu opens.  
2
3
Navigate through the menu and select Play Ring Patterns.  
The list of ring tones opens.  
To hear a ring tone before you select it, select one from the list  
and press Play.  
Press Stop to stop the ring tone from playing.  
4
To select a ring tone, press Apply.  
--End--  
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53  
.
Adjusting the contrast and brightness  
of the display  
Follow this procedure to adjust the contrast level of the display.  
Step  
Action  
1
2
Open the Tools menu.  
Select and open Display  
The Contrast screen appears showing:  
Contrast, and a set of Down and Up keys  
Brightness, and a set of Down and Up keys  
Sleep in xxx (where xxx is a time in minutes or hours), and a  
set of Down and Up soft keys  
3
4
Perform one of these actions:  
To increase the contrast, press Up beside the Contrast label.  
To decrease the contrast, press Down beside the Contrast  
label.  
The level decreases or increases each time you press the key.  
Perform one of these actions:  
To increase the display brightness, press Up beside the  
Brightness label.  
To decrease the display brightness, press Down beside the  
Contrast label.  
The level decreases or increases each time you press the key.  
5
6
Stop pressing the key when you find the contrast or brightness  
you like.  
Press Exit.  
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54 Adjusting the contrast and brightness of the display  
The current contrast level is saved and you return to the previous  
screen.  
--End--  
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55  
.
Using the Feature menu  
Follow these procedures to use the Feature menu.  
When you access the Features menu, a numbered list of the features  
provisioned on each key is displayed. The number displayed indicates the  
key to which the feature is assigned to your line on the Communication  
Server 2000 (CS2K).  
Features are assigned by your system administrator, so the features you  
have available may differ from those described in this User Guide.  
Changing the keys to which a feature is associated does not create new  
functionality.  
Navigation  
Using the Assign menu  
Follow this procedure to open the Assign menu.  
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56 Using the Feature menu  
Step  
Action  
1
2
From the main menu, open the Feature menu.  
On the terminal, select the key that you want to assign to a  
different feature.  
3
4
From the Feature menu, select and open Assign.  
Press Ok.  
The Assign menu opens.  
--End--  
Defining the key type  
Follow this procedure to define the key type.  
Each feature key can be defined in one of two ways: Central or Local.  
A feature key defined as Central can have a Centrex feature, such as  
Call Forward, assigned to it. A feature key defined as Local can have a  
directory entry assigned to it. By default, all feature keys are defined as  
Central.  
For further information about Centrex features, see Nortel CICM  
Fundamentals, (NN10044-111).  
Step  
1
Action  
From the main menu, open the Feature menu.  
A list of the feature keys and their current assignments appears.  
2
3
Select a key to change.  
The Feature submenu appears.  
Select and open Assign.  
If the key you selected in step 2 is assigned to a Centrex feature,  
these soft key labels appear: Key Type and Autoscroll.  
If the selected key is assigned to a local feature, these soft key  
labels appear: Key Type and Feature.  
4
5
Press Key Type.  
The Key Type screen appears. A check mark appears beside  
the type currently assigned to the key.  
Perform one of these actions:  
To change Central to Local, select Local.  
To change Local to Central, select Central.  
6
Press Ok.  
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Using the Assign menu 57  
The key type is changed and a check mark appears beside the  
selection.  
7
To assign a directory entry to a Local key, see “Assigning a  
--End--  
Assigning a directory entry to a feature key  
Follow this procedure to assign a directory entry to a feature. Assigning  
a directory entry to a feature key gives you the ability to speed dial that  
number when you press the key.  
Prerequisites  
The feature key you select must be defined as Local. See “Defining the  
Step  
1
Action  
From the main menu, open the Feature menu.  
A list of the feature keys and their current assignments appears.  
2
3
4
5
Select the key defined as Local.  
The Assign menu appears.  
Press Feature.  
The directory contact list opens.  
Scroll through the list and select the entry to assign to the feature  
key.  
Press Ok.  
A check mark appears beside that entry in the directory. The  
number is dialed when you press the key.  
--End--  
Enabling or disabling autoscroll  
If autoscroll is enabled, the IP Phone automatically directs you to the  
screen for the active feature. For example, if your secondary Directory  
Number (DN) is configured on screen two, and you receive a call to that  
number, the feature screens scroll to page two. You can answer the call  
immediately without searching for the screen.  
Follow this procedure to enable or disable the autoscroll feature.  
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58 Using the Feature menu  
Step  
Action  
1
2
From the main menu, open the Feature menu.  
From the Feature menu, select and open Assign.  
The Assign menu opens.  
3
4
From the Assign menu, select AutoScroll.  
Press Ok.  
The AutoScroll screen appears.  
5
Perform one of these actions.  
To enable AutoScroll, select Enable.  
To disable AutoScroll, select Disable.  
6
Press Ok.  
A check mark appears beside the item to indicate your choice.  
You return to the Assign menu.  
--End--  
Enabling or disabling the Inbox  
Follow this procedure to enable the Inbox feature. The Inbox maintains a  
log of the 10 most recent incoming calls.  
Step  
Action  
1
2
From the main menu, open the Feature menu.  
From the Feature menu, select and open Assign.  
The Assign menu opens.  
3
4
From the Assign menu, select and open Inbox.  
The Inbox screen appears.  
Perform one of these actions:  
To enable the Inbox, select Enable.  
To disable the Inbox, select Disable.  
5
Press Ok.  
A check mark appears beside the item to indicate your choice.  
You return to the Assign menu.  
--End--  
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Using the Options menu 59  
Labeling a feature key  
Follow this procedure to change the label associated with a feature.  
Text entries are made using the on-screen keyboard or the dialpad. See  
Step  
Action  
1
2
From the main menu, open the Feature menu.  
From the Feature menu, select and open Label.  
The Enter Label screen appears.  
3
4
5
6
Press Clear to delete the current label.  
Enter the new label.  
To correct the label, press Bkspc.  
When you have correctly entered the new label, press Ok.  
The new label is applied. You return to the Feature menu.  
--End--  
Using the Options menu  
Follow this procedure to open the Options menu.  
Step  
Action  
From the main menu, open the Feature menu.  
1
2
3
From the Feature menu, select and open Options.  
Press Ok.  
The Options menu opens.  
--End--  
Enabling or disabling auto hide  
When you enable the Auto Hide feature, only those features that are  
relevant to the current activity on your phone are shown in the display.  
For example, the Call Transfer and Three Way call features can only be  
activated when a user has a call in progress. Auto Hide prevents features  
such as Call Transfer and Three Way Call from being displayed on a IP  
Phone while the user’s line is idle. Instead, Auto Hide will display a feature  
provisioned on the user’s line that is relevant to their current call state,  
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60 Using the Feature menu  
such as Call Forward and Make Set Busy, (which can only be activated  
while the user’s line is idle). Conversely, displaying either of these features  
against a key while the user is active in a call is not necessary.  
Some features are configured so that they are never hidden, because they  
are relevant when the user’s line is both idle and active.  
The features relevant states are configured by your administrator.  
You cannot change the administrator settings for each feature, but you can  
enable Auto Hide (to show only the relevant features), or disable Auto Hide  
(to show all features all of the time, regardless of their relevance to the  
current state of the phone).  
Follow this procedure to enable or disable the Auto Hide feature. When  
you complete this procedure, you must log out, and then log back in for the  
functionality to take effect.  
Step  
Action  
1
2
From the main menu, open the Feature menu.  
From the Feature menu, select and open Options.  
The Options menu opens.  
3
4
From the Options menu, select and open Auto Hide.  
The Auto Hide screen appears.  
Perform one of these actions:  
To enable Auto Hide, select Enable.  
To disable Auto Hide, select Disable.  
5
Press Ok.  
A check mark appears beside your selection. You return to the  
Options menu.  
--End--  
Selecting the default line key  
Follow this procedure to select a feature key to be your default line key.  
Step  
Action  
From the main menu, open the Feature menu.  
1
2
From the Feature menu, select and open Options.  
The Options menu opens.  
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Using the Options menu 61  
3
4
5
From the Options menu, select and open Default Feature.  
The Default Features screen appears, showing a list of DN keys.  
Scroll through the list to select the key that you want to assign  
as your default line key.  
Press Ok.  
The selected key is now your default line key. You return to the  
Options menu  
--End--  
Resetting the feature key to the default settings  
Follow this procedure to reset the feature keys to the default settings.  
Step  
Action  
1
2
From the main menu, open the Feature menu.  
From the Feature menu, select and open Reset.  
The Reset screen appears.  
3
Press Yes.  
The keys are reset to the default settings. You return to the  
Feature menu.  
--End--  
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62 Using the Feature menu  
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63  
.
Selecting the language  
Follow this procedure to select your language preference.  
Step  
Action  
From the main menu, select and open Language  
1
A list of available languages appears.  
2
3
Scroll through the list and select your preferred language.  
Press Ok.  
The terminal now displays text in the selected language.  
4
Press Cancel.  
You return to the main menu.  
--End--  
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64 Selecting the language  
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65  
.
Using the Time menu  
Follow procedures in this section to configure time and date formats.  
Navigation  
Setting the time zone  
Follow this procedure to select the time zone.  
Step  
Action  
1
2
From the main menu, open the Time menu.  
From the Time menu, select and open Hours from GMT.  
The Hours from GMT screen appears.  
3
4
Scroll through the list and select the time zone.  
Press Ok.  
The time displayed changes to that of the selected zone.  
--End--  
Enabling Daylight Saving Time  
Follow this procedure to enable Daylight Saving Time.  
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66 Using the Time menu  
Step  
Action  
1
2
From the main menu, open the Time menu.  
From the Time menu, select and openDaylight Saving.  
The Daylight Saving screen appears. The word Off appears with  
a check mark beside it, to indicate that the feature is disabled.  
3
4
Select On.  
Press Ok.  
Daylight Savings Time is enabled. The word On appears with a  
check mark beside it, to indicate the feature is enabled.  
You return to the previous screen.  
--End--  
Disabling Daylight Saving Time  
Follow this procedure to disable Daylight Saving Time.  
Step  
Action  
From the main menu, open the Time menu.  
1
2
From the Time menu, select and open Daylight Saving.  
The Daylight Saving screen appears. The word On appears with  
a check mark beside it, if the feature is enabled.  
3
4
Select Off.  
Press Ok.  
Daylight Saving Time is disabled. The word Off appears in the  
display, with a check mark beside it.  
You return to the previous screen.  
--End--  
Setting the time format  
Follow this procedure to set the time format the terminal uses to display  
the current time. The time format choices are:  
12-hour clock  
French  
24-hour clock  
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Setting the date format 67  
Step  
Action  
1
2
From the main menu, open the Time menu.  
From the Time menu, select and open Time Format.  
The Time Format screen appears.  
3
4
Scroll through the Time Format options to select the format you  
want.  
A check mark appears beside the format currently in use.  
To enable a format, select it and press Ok.  
The time is displayed in the selected format. You return to the  
previous screen.  
--End--  
Setting the date format  
Follow this procedure to set the date format the terminal uses to display  
the current date. When month (mmm) is selected, the display shows an  
abbreviated name, Oct for example, and not a number.  
The date format choices are:  
mmmdd  
ddmmm  
mm/dd  
dd/mm  
Step  
Action  
1
2
From the main menu, open the Time menu.  
From the Time menu, select and open Date Format.  
The Date Format screen appears.  
3
4
Scroll through the Date Format options to select the format you  
want.  
A check mark appears beside the format currently in use.  
To enable a format, select it and press Ok.  
The date is displayed in the selected format. You return to the  
previous screen.  
--End--  
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68 Using the Time menu  
Resetting the default time  
Follow this procedure to reset the terminal to the default time.  
Step  
Action  
From the main menu, open the Time menu.  
1
2
Form the Time menu, select and open Reset.  
A confirmation screen appears.  
3
Confirm the action.  
The terminal reverts to the default time settings. You return to  
the previous screen.  
--End--  
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69  
.
Using the User menu  
Follow procedures in this section to view and edit your User profile.  
Navigation  
Viewing your username  
Follow this procedure to view your user name.  
Step  
Action  
1
2
From the main menu, open the User menu.  
From the User menu, select and open Username.  
The Username screen appears, showing your user name.  
--End--  
Viewing your login type  
Follow this procedure to view your login type.  
The terminal can operate in one of two login types:  
Unique—the ability to join a session with an m6350 Softclient is not  
enabled.  
Joint—the ability to operate in a joint session with an m6350 Softclient  
is enabled.  
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70 Using the User menu  
Step  
Action  
1
2
From the main menu, open the User menu.  
From the User menu, select and open Login Type.  
If Unique is enabled, Ok appears above the far left soft key.  
--End--  
Viewing, disabling, or enabling the auto login feature  
Any maintenance activity, for example a firmware upgrade, forces a log off  
from the network. If you enable auto login, you are automatically logged on  
to the IP Client Manager when the terminal is available again.  
Prerequisites  
You must have permission to edit the auto login feature. If you have  
permission, a check mark appears next to Enabled when the screen  
appears.  
Follow this procedure to view, enable, or disable the auto login feature.  
Step  
Action  
1
2
From the main menu, open the User menu.  
From the User menu, select and open Auto Login.  
The Auto Login screen appears displaying your Auto Login  
profile.  
If you do not have permission to edit this feature, the procedure  
is complete.  
3
4
If you have permission to edit this feature, press Ok.  
The Enabled screen appears. A check mark appears if the  
feature is enabled.  
Perform one of these actions:  
To enable Auto Login, select Enable.  
To disable Auto Login, select Disable.  
5
Press Ok.  
A check mark appears beside the item you selected. You return  
to the Auto Login screen.  
--End--  
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Changing your password 71  
Changing your password  
Follow this procedure to change your password.  
Text entries are made using the on-screen keyboard or the dialpad. See  
Step  
Action  
1
2
From the main menu, open the User menu.  
From the User menu, select and open Password.  
The Old Password screen appears. They system prompts you to  
enter your old password.  
3
4
Enter the old password.  
After you enter the old password, enter the new password in the  
same screen.  
5
Press Ok.  
The password is changed and you return to the previous menu.  
Use the new password the next time you log on.  
--End--  
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72 Using the User menu  
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73  
.
Testing the local mode  
The Diagnostics menu is used by an administrator for registering the  
terminal with a Survivable Remote Gateway.  
Follow this procedure to test the local mode.  
Step  
Action  
1
2
From the main menu, open the Diagnostics menu.  
From the Diagnostics menu, select and open Test Local Mode.  
A confirmation screen appears.  
3
Press Ok.  
The terminal transitions to its secondary IP address and  
temporarily disconnects from the IP Client Manager.  
--End--  
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74 Testing the local mode  
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75  
.
Performing a firmware upgrade  
If a firmware upgrade for the IP Phone is available, the system prompts  
you to upgrade when you log on. If the firmware level is between the  
minimum and maximum level set by the administrator, Yes and No options  
appear on the soft keys. If the terminal is below the minimum level, the  
only option is yes. You cannot log on until you perform the upgrade.  
While an upgrade is in progress, the terminal reboots and becomes  
temporarily unavailable.  
Follow this procedure to upgrade the IP Phone firmware.  
Step  
1
Action  
From the main menu, select and open Upgrade.  
The Upgrade confirmation screen appears.  
2
3
Confirm the action.  
A second confirmation screen appears.  
Press Yes.  
The firmware is downloaded.  
--End--  
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76 Performing a firmware upgrade  
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77  
.
Using the directory  
Follow procedures in this section to use the directory feature.  
Navigation  
Adding or editing a directory entry  
Follow this procedure to add or edit a directory entry. The directory stores  
a maximum of 16 entries. See Figure 1 "IP Phone 2007 components"  
(page 9) for the location of the Directory key.  
Text entries are made using the on-screen keyboard or the dialpad. See  
Step  
1
Action  
Press the directory key to access the directory.  
The directory opens.  
2
Perform one of these actions:  
If this is a new entry, press Ok.  
If you are editing an existing entry, navigate through the list to  
select the entry and press Ok.  
The Directory menu opens.  
3
4
From the Directory menu, select and open New Entry.  
The New Entry menu opens.  
To add or edit the number, perform these steps:  
a From the New Entry menu, select and open Number.  
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78 Using the directory  
b Enter the number.  
c Press Ok.  
The number is entered in the directory, and you return  
to the New Entry menu.  
5
To add or edit the surname, perform these steps:  
a From the New Entry menu, select and open Surname.  
b Enter the surname.  
c Press Ok.  
The surname is entered in the directory, and you return  
to the New Entry menu.  
6
To add or edit the first name, perform these steps:  
a From the New Entry menu, select and open First Name.  
b Enter the first name.  
c Press Ok.  
The first name is entered in the directory, and you  
return to the New Entry menu.  
7
8
When you finish entering or editing the information for an entry,  
select Save.  
You are asked to confirm the action.  
Perform one of these actions:  
To save, press Yes.  
To edit the information, press No.  
The Resume Editing? message appears. Press Yes to edit  
the information. Press No to exit the directory without saving  
the information.  
--End--  
Deleting an entry from the directory  
Follow this procedure to delete an entry from the directory. See Figure 1  
"IP Phone 2007 components" (page 9) for the location of the directory key.  
Step  
1
Action  
Press the directory key to access the Directory menu.  
The directory opens.  
2
3
From the directory list, select the name you want to delete.  
Press Ok.  
The Directory menu opens.  
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Making a call using the directory 79  
4
5
Press the down navigation key until the Delete option appears.  
Press Ok.  
A confirmation screen appears.  
6
Press Ok and then press Yes to confirm the action.  
--End--  
Making a call using the directory  
Follow this procedure to make a call from within the directory. See Figure  
1 "IP Phone 2007 components" (page 9) for the location of the directory  
key.  
Step  
Action  
1
2
Press the directory key to access the directory menu.  
From the Directory list, select the name or number that you want  
to call.  
3
4
Press Ok.  
The Dial screen appears.  
Press Ok.  
The number is dialed.  
--End--  
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80 Using the directory  
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81  
.
Using the Inbox  
Follow these procedure to use the Inbox.  
The IP Phone 2007 has a dedicated fixed key for the Inbox. The system  
logs the incoming key number, time and date, as well as the display shown  
on the IP Phone at the time of the incoming call. The information from the  
display is captured only if the call lasts for more than two seconds.  
The Inbox can store a maximum of 10 calls. When the maximum is  
reached, the oldest call is dropped. Calls appear in the list in order in  
which they were received, with the most recent call at the top of the list.  
The Inbox call display consists of a time or date stamp, and a name or  
number. A time stamp appears beside calls you receive on the same  
day on which you view the Inbox. A date stamp appears beside calls that  
arrive prior to the day of viewing. If no name or number was extracted from  
the display of the incoming call, the No Details message appears. Use the  
up and down navigation keys to scroll through the list.  
If you have a message waiting or you have missed a call, the message  
waiting lamp is turned on. The lamp turns off after you check your Inbox or  
retrieve the waiting message.  
See Figure 1 "IP Phone 2007 components" (page 9) for the location of the  
Inbox key.  
Navigation  
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82 Using the Inbox  
Accessing the Inbox  
Follow this procedure to access and use the Inbox.  
Step  
1
Action  
Press the Inbox key.  
The Inbox screen appears, showing a list of the 10 most recent  
incoming calls.  
2
3
Select an item from the list and press Ok.  
Perform one of these actions:  
Select Dial to call the number.  
Select Display to view call information.  
Select Store to store the number in the directory.  
--End--  
Viewing Inbox call information  
Follow this procedure to view the information about a call in the Inbox.  
Step  
Action  
Press the Inbox key.  
1
The Inbox screen appears, showing a list of the 10 most recent  
incoming calls.  
2
3
Select a number from the list.  
Press Ok.  
A list of options appears.  
4
Select and open Display.  
The caller information appears.  
--End--  
Storing a number from the Inbox  
Follow this procedure to select a number from the Inbox and save it to the  
directory.  
Step  
1
Action  
Press the Inbox key.  
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Resetting the Inbox 83  
The Inbox screen appears, showing a list of the 10 most recent  
incoming calls.  
2
3
Select a number from the list.  
Press Ok.  
The Dial screen appears.  
4
5
Press the down navigation key to select Store.  
The directory submenu opens.  
--End--  
Using the Inbox to make a call  
Follow this procedure to make a call from within the Inbox.  
Step  
Action  
Press the Inbox key.  
1
The Inbox screen appears, showing a list of the 10 most recent  
incoming calls.  
2
3
4
5
Select the number you want to dial.  
Press Ok.  
Select Dial  
Press Ok.  
The Predial screen appears with the number entered in the  
display.  
6
Perform one of these actions:  
To edit the number, see “Editing a predialed number” (page  
32).  
To make the call, see “Making a call using predial” (page 32).  
--End--  
Resetting the Inbox  
Follow this procedure to delete the contents of the Inbox.  
Step  
1
Action  
From the main menu, select and open History.  
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84 Using the Inbox  
2
3
From the History menu, select Reset Inbox.  
Press Ok.  
The calls in the Inbox are deleted. You return to the previous  
menu.  
--End--  
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85  
.
Using the Outbox  
Follow the procedures in this section to use the Outbox feature.  
The IP Phone 2007 has a dedicated fixed key for the Outbox. Information  
about outgoing calls is stored in the Outbox. The system logs the outgoing  
key number, time, and date. If the duration of the call is more than two  
seconds, the system captures the display as it appeared when the call  
was made.  
The Outbox can store a maximum of 10 calls. When the maximum is  
reached, the oldest call is dropped. Calls appear in the list in order in  
which they were made, with the most recent call at the top of the list.  
The Outbox call display consists of a time or date stamp and a name or  
number. A time stamp appears beside calls you make on the same day on  
which you view the Outbox. A date stamp appears beside calls that were  
made prior to the day of viewing. If no name or number was extracted from  
the display of the outgoing call, the numbered dialed appears. Use the up  
and down navigation keys to scroll through the list. The list does not wrap  
around.  
See Figure 1 "IP Phone 2007 components" (page 9) for the location of the  
Outbox key.  
Navigation  
Accessing the Outbox  
Follow this procedure to access and use the Outbox.  
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86 Using the Outbox  
Step  
Action  
1
Press the Outbox key.  
The Outbox screen appears, showing a list of the 10 most recent  
outgoing calls.  
2
3
Select an item from the list and press Ok.  
Perform one of these actions:  
Select Dial, to call the number.  
Select Display to view call information.  
Select Store to store the number in the directory.  
--End--  
Viewing Outbox call information  
Follow this procedure to view the information about a call in the Outbox.  
Step  
Action  
Press the Outbox key.  
1
The Outbox screen appears, showing a list of the 10 most recent  
outgoing calls.  
2
3
Select a number from the list.  
Press Ok.  
A list of options appears.  
4
Select and open Display.  
The caller information appears.  
--End--  
Storing a number from the Outbox  
Follow this procedure to select a number from the Outbox and store it in  
the directory.  
Step  
1
Action  
Press the Outbox key.  
The Outbox screen appears, showing a list of the 10 most recent  
outgoing calls.  
2
Select a number from the list.  
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Resetting the Outbox 87  
3
4
5
Press Ok.  
A list of options appears.  
Press the down navigation key to select Store.  
The directory submenu appears.  
--End--  
Using the Outbox to make a call  
Follow this procedure to make a call from within the Outbox.  
Step  
Action  
Press the Outbox key.  
1
The Outbox screen appears, showing a list of the 10 most recent  
outgoing calls.  
2
3
4
Select the number you want to dial.  
Press Ok.  
Select Dial.  
The number is dialed.  
--End--  
Resetting the Outbox  
Follow this procedure to delete the contents of the Outbox.  
Step  
Action  
1
2
3
From the main menu, select and open History.  
From the History menu, select Reset Outbox.  
Press Ok.  
The calls in the Outbox are deleted. You return to the previous  
menu.  
--End--  
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88 Using the Outbox  
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89  
.
Adjusting the sleep timer  
Follow this procedure to reset the sleep timer. To extend the life of the  
touch panel display, the IP Phone uses a sleep timer, which turns off the  
backlight when the preset time elapses.  
Selecting a sleep time of never reduces the life span of the display screen.  
The sleep timer is user-configurable. Choose one of these settings:  
5m (five minutes)  
15m (15 minutes)  
30m (30 minutes)  
1h (one hour — default)  
2h (two hours)  
Never (backlight never turns off).  
Step  
Action  
1
2
Open the Tools menu.  
Select Contrast and Brightness.  
The screen opens showing:  
Contrast, and a set of Down and Up keys  
Brightness, and a set of Down and Up keys  
Sleep in xxx (where xxx is a time in minutes or hours), and a  
set of Down and Up keys  
3
Perform one of these steps:  
To increase the time of the sleep timer from the default value  
of 1h (one hour), press Up beside the Sleep in label.  
To decrease the time of the sleep timer from the default value  
of 1h (one hour), press Down beside the Sleep in label.  
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90 Adjusting the sleep timer  
The time increases or decreases each time you press the key.  
4
5
Continue to press the Up or Down key until the time you want  
appears in the display.  
Press Exit to return to the main display.  
The sleep timer is reset.  
--End--  
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91  
.
Using the Preferences tool  
Follow this procedure to change the look of the dedicated feature keys.  
The preferences tool allows you to:  
change a default label to an icon  
change an icon to a default label  
define your own label  
Step  
Action  
1
2
3
Open the Tools menu.  
Press Preferences.  
Press Button Customizing Tool.  
The button customizing screen appears. See “Procedure job aid”  
(page 24) for a sample of this screen.  
A black outline around a column indicates the current settings.  
4
Perform one of these actions:  
To change a default label to an icon, go to step 5.  
To change an icon to a default label, go to step 6.  
To define your own label, go to step 7.  
5
6
7
Press the key in the Buttons column.  
A black outline appears around the icon to indicate the current  
setting.  
Press the button in the Icon column.  
A black outline appears around the button to indicate the current  
setting.  
To define your own label for a key, perform these actions:  
Press twice on the associated field in the Label column.  
Enter the new label. The system truncates the label if it is too  
long.  
Press anywhere on the screen to stop editing the field.  
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92 Using the Preferences tool  
8
Perform one of these actions:  
To save the changes, press Apply.  
A saving in progress message will appear, followed by a  
saving is complete message.  
To quit without saving the changes, press Exit.  
The system prompts you to save the changes.  
Press No.  
9
Press Exit.  
You return to the Preferences menu.  
10  
To return to the main display, press Exit again.  
--End--  
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Procedure job aid 93  
Procedure job aid  
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94 Using the Preferences tool  
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95  
.
Using the on-screen keyboard to enter  
text  
Follow this procedure to use the on-screen keyboard to enter text. You  
may also use the dialpad to enter text. See “Using the dialpad to enter  
See Figure 1 "IP Phone 2007 components" (page 9) for the location of the  
keyboard icon.  
Step  
1
Action  
Press the keyboard icon.  
The on-screen keyboard is displayed.  
2
Use the on-screen keys to enter text.  
The text appears on the display.  
--End--  
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96 Using the on-screen keyboard to enter text  
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97  
.
Using the dialpad to enter text  
Follow this procedure to use the dialpad to enter text. You may also use  
the on-screen keyboard to enter text. See “Using the on-screen keyboard  
On the dialpad, keys numbered 2 through 9 each have three letters  
associated with them. When entering text, press the key once to enter the  
first letter, twice to enter the second letter, and three times to enter the  
third letter.  
Step  
1
Action  
To enter text, find the number key associated with the letter you  
want to enter, and perform one of these actions:  
To enter the first letter, press the key once.  
To enter the second letter, press the key twice.  
To enter the third letter, press the key three times.  
The letter appears on the display.  
2
To enter special characters, see “Procedure job aid” (page  
24) for the list of special characters that are available.  
On the screen, touch the Symbol soft key.  
A list of symbols opens.  
Scroll through the list and select a symbol.  
Press Ok to enter the symbol.  
--End--  
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98 Using the dialpad to enter text  
Figure 5  
Procedure job aid  
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99  
.
Access Code summary  
Contact your system administrator for a list of features available on your  
IP Phone, and the corresponding Access Codes.  
Use Table 1 to keep track of the feature Access Codes.  
Feature  
Access Code  
Feature  
Access Code  
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100 Access Code summary  
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Carrier VoIP  
Nortel IP Phone 2007 User Guide (CICM)  
Copyright © 2007, 2008 Nortel Networks  
All Rights Reserved.  
Release: (I)SN10  
Publication: NN10300-020  
Document status: Standard  
Document revision: 02.03  
Document release date: 7 March 2008  
To provide feedback or to report a problem in this document, go to www.nortel.com/documentfeedback.  
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