Nortel Networks IP Phone N0035509 User Manual

Nortel Communication Server 1000  
Nortel Mobile Voice Client 2050  
User Guide  
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Revision history  
Revision history  
March 2005  
Standard 1.00. This document is issued to support Nortel Mobile  
Voice Client 2050 Verison 2.00.0161 for Nortel Communication  
Server 1000.  
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Revision history  
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Contents  
Contents  
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Contents  
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About this guide  
About this guide  
This User Guide provides information about the Nortel Mobile Voice  
Client (MVC) 2050.  
The Nortel Mobile Voice Client (MVC) 2050 is designed to add wireless  
voice communication to the Personal Digital Assistant (PDA).  
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Mobile Voice Client 2050 overview  
Mobile Voice Client 2050  
overview  
Designed to work with your personal digital assistant (PDA) and IP-based  
telephone systems, the Mobile Voice Client (MVC) 2050 provides real-  
time voice service over the Internet.  
The MVC 2050 supports several features, including the following:  
6 programmable line/feature keys  
4 soft keys (self-labeled)  
12-button dialpad  
multifield display  
end user-selectable skins  
directory capabilities including Personal Directory, Redial List, and  
Callers List  
To make a call from your PDA using the MVC 2050, you can dial with  
your dialpad, use a macro, or copy and paste a number from another  
application. You also can use one of the methods on your PDA System  
Input Panel.  
If you are using Microsoft® Windows Mobile™ 2003 Second Edition for  
Pocket PC as your operating system, the MVC 2050 can also coexist with  
a secure Virtual Private Network (VPN) client, such as Apani™ Networks,  
for connection to a business network.  
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Mobile Voice Client 2050 overview  
Software dependencies  
The following are the MVC 2050 primary software dependencies:  
Windows Mobile 2003 for Pocket PC  
Windows Mobile 2003 Second Edition for Pocket PC  
Note: Windows Mobile 2003 SE AKU1 is not supported (Version  
4.21.1088 (Build 14132)). AKU1 has a bug which makes it impossible  
for third parties to use Settings applets. This is resolved with WM2003  
SE AKU2 (Version 4.21.1088 (Build 14260.2.0.5)).  
GIPS NetEQ (included with the MVC 2050 software)  
VPN client (for secure access to a network)  
For secure (VPN) access to a network, a VPN client is required. The  
Apani™ VPN client has been tested with the MVC 2050.  
Supported PDAs  
Since the PDA industry evolves at a rapid pace, refer to Nortel's web site  
(www.nortel.com/mvc2050) to determine the latest PDA models tested  
and supported, and any known issues.  
A list of supported PDA's can be found with other MVC 2050 technical  
main.jsp?cscat=documentation&tranProduct=13941.  
Alternatively follow the links on www.nortel.com to > Products & Services  
> Products > Soft Clients & Phones > Mobile Voice Client 2050 >  
Technical Specifications.  
For Nortel Technical Support use this link: http://www.nortel.com/support.  
PDA processor models, speed, and amount of memory vary. To maintain  
audio quality, do not overload the processor with intensive tasks while  
using the MVC 2050. For example, Nortel does not recommend using  
your PDA Internet browser while using the MVC 2050.  
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Mobile Voice Client 2050 overview  
PDA vendors offer two types of rechargeable battery: standard and  
extended-life. The extended-life battery is recommended to provide  
longer call duration and increased call volume.  
Headsets  
A headset is required in order to send and receive telephone calls using  
the MVC 2050 and your PDA. The headset is an important part of audio  
quality.  
PDAs that support stereo headphones with microphones, such as  
Plantronics M130 Adjustable Fit Headset, are recommended.  
The Dell specific headset with a button on the wire allows the MVC 2050  
to answer an incoming call or release an active call by pressing the  
button.  
CAUTION  
MVC 2050 does not support Bluetooth  
headsets.  
Contact your PDA vendor to obtain headset recommendations.  
For more information about Automatic Gain Control, see “MVC 2050  
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Mobile Voice Client 2050 overview  
MVC 2050 menus and screen features  
The MVC 2050 software provides menus and screen features for your  
PDA. Table 1 lists the MVC 2050 menus and their selections.  
Table 1: MVC 2050 menus  
Menu  
Selections  
File  
Run in background, Paste, Contacts, Settings,  
Exit  
Keys  
Help  
Answer, Goodbye, Hold, Features, Macros  
Diagnostics, Contents, About  
Note: Keys > Features and Keys > Macros selections in Table 1 also  
provide pop-up menus.  
The MVC 2050 supports both portrait and landscape modes. See “Call  
Handling screen (portrait)” on page 12 and “Call Handling screen  
(landscape)” on page 12. This landscape sample has the message  
waiting lamp displayed.  
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Mobile Voice Client 2050 overview  
Figure 1: Call Handling screen (portrait)  
Call handling icons  
Display  
Dialpad  
Soft keys  
(self-labeled)  
Programmable  
Line/Feature keys  
Toolbar  
Menu Bar  
Figure 2: Call Handling screen (landscape)  
Call  
handling  
icons  
Display  
Soft keys  
(self-labeled)  
Programmable  
Line/Feature keys  
Dialpad  
Menu Bar  
Toolbar  
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Mobile Voice Client 2050 overview  
Table 2 describes the MVC 2050 screen features.  
Table 2: MVC 2050 screen features  
Screen features  
Selections  
Call Handling icons  
Toolbar (portrait)  
Hold, Answer, Release  
The retractable toolbar is present only on the  
portrait skin. It contains keys that are not  
present on the remainder of the display.  
They are: Directory, Messages, Shift,  
Services, Expand, Copy, Exit, Redial List, and  
Callers List.  
The toolbar can be shown or retracted using  
the Toolbar icon on the menu bar. See  
Mute, Volume Up, and Volume Down icons  
are also present on the Toolbar, and appear  
on the skin when the Toolbar is retracted.  
Toolbar (landscape)  
The landscape skin has most of the  
retractable buttons on the normal (non-  
retractable) toolbar, some on the skin (Mute,  
Volume Up, and Volume Down) and the  
remainder (Settings, Contacts, and Paste)  
available from menu items. See Figure 2 on  
page 12.  
Toolbar icons  
Directory, Messages, Shift, Services, Expand,  
Copy, Quit, Callers List, Redial List  
Menu Bar icons  
Navigation  
Paste, Contacts, Settings, Toolbar  
The up, down, left, and right cursor control  
arrow keys are mapped to the hardware  
navigation buttons on the PDA hardware.  
These buttons are used for cursor control.  
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Installing and configuring the Mobile Voice Client 2050  
Installing and configuring the  
Mobile Voice Client 2050  
To install MVC 2050 on your PDA:  
1. If you have an older version of MVC 2050 installed on your PDA, you  
must remove it prior to installing a newer version. See “Removing a  
2. Place your PDA in its cradle.  
3. Synchronize your PDA with a desktop PC running Microsoft  
4. Install the MVC 2050 from a Desktop. See “Installing the MVC 2050  
Removing a previous version of MVC 2050  
If a previous version of the MVC 2050 is installed on your PDA, delete the  
old version before installing the new one, or the installation fails. See  
Use the following procedure to remove the MVC 2050 from your PDA:  
1. Select Start from the Main Application screen. A drop-down menu  
appears.  
2. Select Settings. The Settings dialog box appears.  
3. Select the System tab. The System dialog box appears.  
4. Select Remove Programs. A list of programs appears.  
5. Select Mobile Voice Client 2050.  
6. Select Remove. A dialog box appears, asking you to confirm this  
decision.  
7. Select Yes. A brief pause occurs while the PDA removes MVC 2050.  
After the pause, a dialog box appears asking if you want to perform a  
soft reset.  
8. Select Yes. Your PDA restarts.  
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Installing and configuring the Mobile Voice Client 2050  
Figure 3: Removing MVC 2050  
MVC 2050 installation method  
The MVC 2050 supports installation from a docked PDA with a Microsoft  
ActiveSync connection to a desktop PC.  
Connecting a PDA to a desktop PC using ActiveSync  
Use the following procedure to synchronize your PDA to your  
desktop PC:  
1. Place your PDA in its cradle.  
2. Ensure that ActiveSync is running. Connection is confirmed on the  
ActiveSync screen.  
3. Wait for the two PCs to synchronize. Synchronization is confirmed on  
the ActiveSync screen.  
See Figure 4 on page 16. For details about synchronization, refer to the  
User Manual for your PDA.  
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Installing and configuring the Mobile Voice Client 2050  
Figure 4: ActiveSync connected  
Installing the MVC 2050 from a Desktop PC using  
ActiveSync  
Use the following procedure to install MVC 2050 using the CD:  
1. Insert the MVC 2050 CD into the CD-ROM drive of your desktop PC.  
2. Go to your desktop, and double-click My Computer.  
3. Select the CD Drive.  
4. Select Setup.  
5. Follow the instructions on the screen. The Install Wizard displays a  
message asking you if you want to modify, install, or remove the  
MVC 2050.  
6. Select Install. The Install Wizard installs the MVC 2050. When the  
installation finishes, a message appears on the PC’s display  
requesting that you attend to your device (PDA), and a message  
appears on the PDA’s display asking you if you want to perform a soft  
restart.  
7. Select Yes. Your PDA restarts with the new version of the MVC 2050.  
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Installing and configuring the Mobile Voice Client 2050  
MVC 2050 configuration  
Enable ClearType  
The MVC 2050 uses a special screen font, which requires that  
ClearType® be enabled on your PDA.  
To enable ClearType:  
1. From the PDA’s Main Application screen, select Start.  
2. Select Settings.  
3. Select Screen.  
4. Select Enable Clear Type.  
Automatic Gain Control  
Since the MVC 2050 requires a headset to operate properly, disabling  
Automatic Gain Control is sometimes necessary to attain optimum audio  
quality.  
Note: When the PDA is used in handsfree mode, without a headset,  
the PDA microphone picks up sounds from the speaker, creating a  
feedback loop. Automatic Gain Control is used in this instance to  
avoid feedback. For further information about device hardware  
settings, see your PDA Help system.  
To disable Automatic Gain Control:  
1. Select Start.  
2. Select Settings.  
3. Select System.  
4. Select one of the following, depending on the PDA you are using:  
a. Audio  
b. Advanced Sounds  
c. Microphone  
5. Select Automatic Gain Control.  
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Installing and configuring the Mobile Voice Client 2050  
6. Select Disable.  
7. Select Yes.  
For further information about MVC 2050 configuration and settings, see  
the MVC 2050 Help system.  
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MVC 2050 Call Handling screen  
MVC 2050 Call Handling screen  
Starting the MVC 2050  
To start the MVC 2050 from your PDA:  
1. From your PDA Main Application screen, select Start.  
2. Select Programs. See Figure 5.  
3. Select Mobile Voice Client 2050. The Call Handling screen appears.  
Figure 5: Starting MVC 2050 from Main Application screen  
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MVC 2050 Call Handling screen  
Figure 6: Call Handling screen  
Call handling  
icons  
Hold  
Answer  
Release  
Message Lamp  
Display  
Soft keys  
(self-labeled)  
Programmable  
Line/Feature keys  
Dialpad  
Messages  
Directory  
Volume Up  
Volume Down  
Mute  
Shift  
Services  
Expand  
Copy  
Quit  
Toolbar  
Menu Bar  
System Input  
Paste  
Contacts  
Toolbar Toggle  
Settings  
Navigation  
You can use the up, down, left, and right cursor control arrow keys on  
your PDA as navigation buttons to move around the display of MVC 2050.  
Appearance  
The appearance of the Call Handling Screen differs with each available  
skin. For more information about skins, see “MVC 2050 graphical  
The MVC 2050 uses a special screen font, which requires that  
ClearType® be enabled on your PDA. ClearType software improves the  
appearance and readability of text on liquid crystal displays (LCDs),  
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MVC 2050 Call Handling screen  
pocket PC screens, and flat panel monitors. See “MVC 2050  
configuration” on page 17 for information about enabling ClearType.  
MVC 2050 graphical interface (skins)  
components  
The MVC 2050 skins are the graphical representation of the MVC 2050.  
The dialpad, menu, and icon buttons are located on the skin. Skins come  
in several colors and arrangements.  
To select a skin:  
1. Select Settings.  
2. Select Skin.  
3. Select a skin from the list.  
All skins share the following common components. See Figure 7 on  
programmable line/feature keys  
soft keys (self-labeled)  
dialpad  
display  
Call Handling icons  
Toolbar icons  
Menu Bar icons  
retractable toolbar  
System Input Panel icon  
See the following examples of the MVC 2050 skins: Figures 7 to 9 starting  
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MVC 2050 Call Handling screen  
Figure 7: Black skin  
Figure 8: Blue skin  
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MVC 2050 Call Handling screen  
Figure 9: Lime skin  
Display  
The display is located in the central area of the skin. See Figure 6 on  
Programmable line/feature keys  
Six programmable line/feature keys are located on the right side of the  
skin. They are aligned vertically and are the same color as the display.  
Soft keys (self-labeled)  
Four soft keys (self-labeled) are located in the bottom row of the display  
Note 1: The label on the key changes, based on the active feature.  
Note 2: A triangle before a key label indicates that the key is active.  
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MVC 2050 Call Handling screen  
Dialpad  
The 12-button dialpad is located on the left-hand side of the skin. See  
Message Lamp  
The Message Lamp lets you know if you have voicemail waiting. See  
Mute Indication Lamp  
The color of the Mute button changes to red when the call is muted. The  
Toolbar must be retracted to see this indicator. because the Toolbar icon  
for Mute does not change color when the microphone is muted. See  
Menus  
The MVC 2050 provides the following menus:  
File  
Keys  
Help  
File  
The following items are available from the File menu:  
Run in background  
Paste  
Contacts  
Settings  
Exit  
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MVC 2050 Call Handling screen  
Figure 10: File menu  
Run in background  
Select Run in Background to close the MVC 2050 and to keep it running  
in the background so that incoming calls can ring on your PDA.  
To accept an incoming call while the MVC 2050 is running in the  
background:  
1. From the Main Application screen, select Start.  
2. Select Recently Used Application.  
Note: You can also select Start > Today or Start > Home,  
depending on your PDA. When you select Start > Today or  
Start > Home, the MVC 2050 icon appears in the lower right corner  
of this screen.  
After you have completed your call, press the “X” in the upper right-hand  
corner of the PDA display to close the application. See Figure 10. This  
returns the MVC 2050 to Run In Background mode.  
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MVC 2050 Call Handling screen  
Paste  
Select Paste to paste a telephone number, copied from another  
application, into the MVC 2050. You can do this to place a call rather than  
entering it through your Call Handling screen dialpad.  
Contacts  
Select Contacts to launch the Contacts dialog box. The Contacts  
application reads a list of contacts from the PDA Contacts list. The PDA  
Contacts List application normally can be synchronized with Outlook on  
your desktop PC.  
Settings  
The following items are available on the File > Settings submenu:  
Profiles  
Server  
Skin  
Features  
Macros  
Audio  
About  
Language  
Hardware ID  
Advanced Audio  
Listener IP  
Sounds  
For more information about Settings, see “Mobile Voice Client 2050  
Exit  
Select Exit to close the MVC 2050. Once you select Exit, you cannot  
place or receive calls until you restart the application. For more  
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MVC 2050 Call Handling screen  
Note: Selecting Exit frees up PDA processing resources.  
Keys  
The following items are available from the Keys menu:  
Answer  
Goodbye  
Hold  
Features  
Macros  
Figure 11: Keys menu  
Answer  
Select Answer to answer an incoming call, or to obtain a dial tone to  
place a call. See also the Answer icon, top center in the Call Handling  
screen.  
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MVC 2050 Call Handling screen  
Goodbye  
Select Goodbye to end your call. See also the Goodbye icon, top right in  
the screen.  
Hold  
Select the Hold menu item to place a call on hold. See also the Hold  
icon, top left in the Call Handling screen.  
Features  
Select Features to access a menu of interface keys. The list of available  
features varies depending on the type of communication server you are  
connected to.  
See Figure 12 on page 29 to access the Features submenu from the  
Keys screen.  
See Figure 13 on page 29 to access the Features menu from the  
Settings screen.  
The following are the default Features:  
Message  
Shift  
Directory  
Services  
Expand  
Copy  
Quit  
Redial List  
Callers List  
Items in Features submenu can be reorganized using the Settings >  
Features tab; however, items cannot be added or removed.  
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MVC 2050 Call Handling screen  
Figure 12: Keys > Features screen  
Figure 13: Settings > Features screen  
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MVC 2050 Call Handling screen  
Macros  
Select Macros from the Keys menu to access macros available through  
the Settings > Macros dialog box. You can use macros to make speed  
dial calls, access voicemail, and perform routine functions faster and  
Help  
The following items are available from the Help menu:  
Contents  
Diagnostics  
About MVC 2050  
MVC 2050 offers a PDA-specific version of Help, shown in Figure 14.  
Figure 14: Help menu  
Contents  
Select Contents to access the MVC 2050 Help system.  
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MVC 2050 Call Handling screen  
Diagnostics  
Diagnostics provides access to a list of methods to determine server  
connection state.  
To access Diagnostics:  
1. Select Help.  
2. Select Diagnostics to see the following items in the drop-down list.  
— Ping  
— Trace Route  
— RUDP Ping  
About MVC 2050  
Select About MVC 2050 to see the MVC 2050 system product name,  
version number, copyright indication, Nortel name and logo, and Global  
IP Sound® name and logo. The MVC 2050 uses packet loss concealment  
provided by Global IP Sound NetEQ™ software.  
Figure 15: About screen  
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MVC 2050 Call Handling screen  
Icons  
See Figures 16 to view the icons available in the MVC 2050.  
Icons can be divided into three types:  
Call Handling icons  
Toolbar icons  
Menu Bar icons  
Figure 16: Call Handling screen  
Call handling  
icons  
Hold  
Answer  
Release  
Message Lamp  
Display  
Soft keys  
(self-labeled)  
Programmable  
Line/Feature keys  
Dialpad  
Messages  
Directory  
Volume Up  
Volume Down  
Mute  
Shift  
Services  
Expand  
Copy  
Quit  
Toolbar  
Menu Bar  
System Input  
Paste  
Contacts  
Toolbar Toggle  
Settings  
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MVC 2050 Call Handling screen  
Call Handling icons  
The Call Handling icons are:  
Hold  
Answer  
Goodbye  
These Call Handling icons are located at the top of the skin. See  
Hold  
Use the Hold icon to place calls on Hold and to remove them from Hold.  
Answer  
Use the Answer icon to receive and to place calls.  
Goodbye  
The Goodbye icon is used to terminate calls.  
Toolbar icons  
The Toolbar icons are:  
Directory  
Messages  
Shift  
Services  
Expand  
Copy  
Quit  
The Toolbar icons are visible when the Toolbar is retracted. See  
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MVC 2050 Call Handling screen  
Note 1: Select Keys > Features to view menu items that are exact  
equivalents to tapping these Toolbar icons.  
Note 2: Volume Up, Volume Down, and Mute (which are covered  
when the Toolbar is shown) also are repeated on the Toolbar.  
Directory  
The Directory icon, depending on how your system administrator has set  
up this service, allows access to a local directory, the Personal Directory  
with up to 100 entries, Password Administration, or some other server-  
based directory service.  
Select the Directory icon to place a call. Directory accessibility depends  
on the system to which you are connected.  
Inbox/Messages  
Select the Inbox/Messages icon to access your messages, or to return a  
call.  
Outbox/Shift  
Select the Outbox/Shift icon to shift between sets of programmable line/  
feature keys.  
Services  
Select the Services icon to access a list of network services.  
Expand  
Select the Expand icon to access additional services, depending on the  
system to which you are connected.  
Copy  
Select Copy to add contacts to the Personal Directory by copying entries  
from the Redial List, the Callers List, or other directory applications.  
Availability of the Copy feature depends on which type of communication  
server to which you are connected, and on how your system administrator  
has set up the Directory service.  
Note: If you are creating multiple entries in the Personal Directory,  
you can make and edit multiple copies in an existing entry.  
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MVC 2050 Call Handling screen  
Quit  
Select the Quit icon to exit a network service or feature.  
Callers List  
The Callers List icon provides access to information on up to 100  
telephone numbers of calls received.  
Redial List  
The Redial List icon provides access to information on up to 20  
telephone numbers you have dialed recently.  
Menu Bar icons  
The Menu Bar icons are:  
Paste  
Contacts  
Settings  
Toolbar toggle  
System Input  
Paste  
Use the Paste icon to paste a number from another application to the  
MVC 2050.  
Contacts List  
Use the MVC 2050 Contacts List icon to view, select, and dial contacts.  
The MVC 2050 Contacts List is a read-only list available from the PDA  
Contacts List. To add, modify, or delete entries, use the PDA Contacts  
application. The PDA Contacts List can also be updated by  
synchronizing it with your deskptop’s Outlook directory, using Microsoft®  
ActiveSync®. See your PDA user guide for a description of this feature.  
Settings  
Select the Settings icon to view the Settings screens. See “Mobile Voice  
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MVC 2050 Call Handling screen  
Toolbar  
Select the Toolbar icon to toggle the Toolbar display on and off.  
System Input  
The System Input icon in the system tray at the bottom right-hand corner  
of the PDA, shown in Figure 16 on page 32, provides access to the  
System Input Panel. Consult your PDA documentation for a description  
of the System Input Panel.  
You can use the System Input Panel to enter data for the MVC 2050 and  
other applications.  
The following are four methods you can use to input data on your PDA:  
Keyboard  
Transcriber  
Letter Recognizer  
Block Recognizer  
Using the MVC 2050 application, the PDA keyboard can act like a  
dialpad. For instance, the alphabetical J, K, or L is interpreted as a  
number five (5). Keys that are not alphanumeric are ignored.  
You can use a transcriber to write a telephone number on the display  
area to place a call. See Figure 17 on page 37.  
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MVC 2050 Call Handling screen  
Figure 17: Transcriber used to enter a number  
Menu and icon summaries  
File menu  
Table 3 summarizes the File menu selections.  
Table 3: File menu (Part 1 of 2)  
Selection  
Description  
Run in Background  
Closes the MVC 2050 application, but leaves it  
running in the background to allow incoming  
calls to be received.  
Paste  
Pastes a telephone number into the call  
interface to place a call (also available as a  
Menu Bar icon).  
Contacts  
Opens the Contacts List (also available as a  
Menu Bar Icon).  
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MVC 2050 Call Handling screen  
Table 3: File menu (Part 2 of 2)  
Selection  
Description  
Settings  
Provides access to the Settings dialog boxes  
(also available as a Menu Bar Icon).  
Exit  
Shuts down the MVC 2050 application (also  
available as a Menu Bar Icon).  
Keys menu  
Table 4 summarizes the Keys menu selections.  
Table 4: Keys menu  
Selection  
Description  
Answer  
Answers an incoming call or provides a dial tone so  
you can make a call (also available as the Answer  
icon located at the top center of the display).  
Goodbye  
Hold  
Releases the call.  
Places the current call on hold (also available as the  
Hold icon at the top left of the display).  
Features  
Macros  
Presents a menu of available features.  
Presents a menu of the programmed macros.  
Help menu  
Table 5 summarizes the Help menu selections.  
Table 5: Help menu  
Selection  
Description  
Contents  
Diagnostics  
About  
Accesses the Help system.  
Provides access to MVC 2050 diagnostics.  
Provides information about your MVC 2050 system.  
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Managing calls with Mobile Voice Client 2050  
Managing calls with  
Mobile Voice Client 2050  
Making a telephone call  
Use the following procedure to make a call from your PDA using the  
MVC 2050:  
1. Plug the headset into the PDA, and put the headset on.  
2. Select Mobile Voice Client 2050 from the Start > Settings/System  
menu or Start > Programs menu.  
3. Open the line by selecting one of the following:  
Answer icon  
Answer key from the Keys menu  
— a line key  
4. Dial the number by using one of the following:  
— dialpad  
— macro  
Contacts within the MVC 2050 interface  
— network Directory  
— Personal Directory  
— Callers List  
Redial List  
Paste icon or menu item to paste a number copied from another  
application  
— a PDA System Input Panel such as the keyboard, block  
recognizer, letter recognizer, or transcriber to write the number on  
the input screen  
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Managing calls with Mobile Voice Client 2050  
Note: To use the transcriber, select the System Input Panel icon,  
select transcriber from the drop-down list, and write the number in the  
application display area using your PDA’s transcriber.  
Answering a call  
Use the following procedure to answer a call from your PDA:  
1. Select one of the following:  
Answer icon  
Answer key from the Keys menu  
— ringing line key  
2. Speak into your headset microphone.  
Holding a call  
Select the Hold icon, or select Hold from the Keys menu, to place a call  
on hold.  
Retrieving a call  
Select the line key to retrieve a call from Hold.  
Ending a call  
Select the Goodbye icon, or select Goodbye from the Keys menu, to  
end your call.  
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Managing calls with Mobile Voice Client 2050  
Maintaining call quality  
If you are experiencing poor quality during a call on the MVC 2050, move  
closer to the WLAN access point. Distance from the access point reduces  
the throughput/data rate.  
Using MVC 2050 on a PDA in a closed area or indoors also reduces the  
throughput, compared to open space.  
MVC 2050 does not support Bluetooth accessory use. Bluetooth and  
802.11b operate on the same frequency band, and use the same WLAN  
hardware on the PDA.  
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Managing Contacts with Mobile Voice Client 2050  
Managing Contacts with  
Mobile Voice Client 2050  
You can place a call from your list of contacts in the PDA Contacts  
application using Mobile Voice Client (MVC) 2050. See Figure 18.  
Use the Contacts application to do the following:  
add or modify entries on the PDA  
download entries from the Outlook contacts on your PC  
use the infrared ports on two PDAs to transfer entries between them  
(beam)  
Figure 18: Starting Contacts and the Contacts application  
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Managing Contacts with Mobile Voice Client 2050  
Editing the Contacts list  
See the Contacts Help on your PDA for information about adding,  
deleting, and editing Contacts.  
See the appropriate Help screen for information on editing the Contacts  
in Outlook on your desktop PC.  
Accessing Contacts Help  
Use the following procedure to access your PDA Contacts Help system:  
1. Select Start. A drop-down list appears.  
2. Select Contacts. The Contacts screen appears.  
3. Select the word Contacts at the top of the screen. The drop-down list  
appears.  
4. Select Help. The Contacts Help screen appears.  
Accessing the PDA Contacts list  
Use the following procedure to access your PDA Contacts list:  
1. Open the PDA Today or Home screen.  
2. Select Start > Contacts. The Contacts read-only screen appears.  
Note: To view the Contacts list within the MVC 2050, select  
File > Contacts. See Figure 19 on page 44.  
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Managing Contacts with Mobile Voice Client 2050  
Figure 19: MVC 2050 Contacts screen  
Dialing a number from the Contacts list  
Use the following procedure to dial a number from the MVC 2050 using  
the Contacts list:  
1. Select File > Contacts. The Contacts list appears.  
2. Double-tap the name or number you want to dial. The Phone details  
dialog box appears. See Figure 20 on page 46.  
3. Use the Phone details dialog box to modify the number to be dialed,  
as needed.  
4. To dial the number, press the check mark in the lower left-hand  
corner of the display. See Figure 20 on page 46.  
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Managing Contacts with Mobile Voice Client 2050  
Dialing formats  
Numbers must be in the canonical dialing format in order for your PDA to  
use them for dialing.  
The canonical address format is a universal telephone number format  
recognized by the WIndows Telephony Application Interface (TAPI).  
The canonical format identifies the components of a telephone number,  
which TAPI translates according to a country’s or region’s dialing rules.  
The canonical format is:  
+ Country/Region Code (Area Code) Subscriber number  
Note: For further information on canonical dialing, refer to the  
Microsoft web site.  
When you select File > Contacts and double-tap a number to dial from  
the contacts list, the Phone details dialog box appears, shown in  
Figure 20 on page 46. The dialog box provides options for the criteria to  
properly route your call.  
Use the Phone details dialog box to:  
modify the number being dialed  
select or deselect canonical dialing rules  
interpret the number as a private network (ESN) number  
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Managing Contacts with Mobile Voice Client 2050  
Figure 20: Phone details dialog box  
The following are the components for creating and using canonical dialing  
numbers:  
area code, in the Contacts application  
dialing properties, called Dialing Locations (see Figure 21 on  
Note: Information in the Dialing Locations tab indicates the origin of  
the call.  
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Managing Contacts with Mobile Voice Client 2050  
Figure 21: Dialing locations  
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Managing Contacts with Mobile Voice Client 2050  
Set the patterns for local, long-distance, and international dialing using  
Dialing Patterns. See Figure 22.  
Figure 22: Dialing patterns  
Area code  
Set the Area code to provide the default area code for dialed numbers.  
To establish the default Area code:  
1. Select the PDA Contacts > Tools > Options.  
2. Assign the correct value to the Country/Region and Area code.  
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Managing Contacts with Mobile Voice Client 2050  
The Contacts application prefixes the default area code to numbers you  
enter in your Contacts application. The PDA attempts to interpret the  
numbers as canonical.  
For example: enter a seven-digit number. Contacts assumes that the  
number is in your area code, and the software adds the area code as a  
prefix to the seven-digit number to create a canonical number.  
In North America, if you enter a default area code of “415” in your  
Contacts and then enter the number “555-1212”, the following occurs:  
Contacts prefixes the area code to the number  
the displayed number changes to “(415) 555-1212”  
This number is interpreted as a canonical number that the PDA can use  
for dialing.  
Dialing Locations  
Dialing Locations describe the dialing rules to be applied when you dial a  
number. The dialing rules allow you to enter prefixes to access local and  
long-distance numbers. Use the location of your server. See Figure 21 on  
To establish the dialing rules:  
Select Start > Settings > Connections > Dialing Locations.  
Enter your server’s Area Code.  
Enter your server’s Country Code.  
Specify Tone dialing.  
Select Dialing Patterns.  
Enter or modify the dialing patterns for local calls, long-distance calls,  
and international calls.  
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Managing Contacts with Mobile Voice Client 2050  
Example  
An end user has a DN on a server located in Atlanta and another DN on a  
server located in New York. The end user has set up two dialing  
locations: one named “Atlanta”’, with an area code of 404, and another  
named “New York”, with an area code of 646. The end user also has  
entered ‘646’ as the default area code in the Contacts application.  
The end user also has programmed Dialing Patterns as follows:  
for local calls, dial: 9,G  
for long-distance calls, dial: 6,1FG  
for international calls, dial: 6,011,EFG  
Note: According to the Dialing Patterns dialog, E means insert  
country code, F means insert area code, and G means insert the  
number. Insertion of “,” (a comma) indicates a one half-second  
pause.  
— With the location of New York selected, the end user enters  
information for a contact whose business number is 555-1212.  
The Contacts application uses the Contacts Area code to  
determine the area code default (646).  
— With the location of New York selected, the end user enters  
information for a contact whose business number is 416-555-  
1212. The end user enters all ten digits to record the number in  
Contacts as (416) 555-1212.  
— With the location of New York selected, when the end user  
selects 555-1212 in the MVC 2050 Contacts list, and selects Dial  
Business, the Phone details dialog box appears and displays the  
number to be dialed as 9,5551212.  
— With the location of New York selected, when the end user  
selects 416-555-1212 in the MVC 2050 Contacts list, and selects  
Dial Business, the Phone details dialog box appears and displays  
the number to be dialed as 6,4165551212.  
— With the location of Atlanta selected, when the end user selects  
555-1212 in the MVC 2050 Contacts list, and selects Dial  
Business, the Phone details dialog box appears and displays the  
number to be dialed as 9,16465551212.  
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Managing Contacts with Mobile Voice Client 2050  
See your PDA Help system for a description of the values used in dialing  
patterns.  
ESN numbers  
To enter ESN numbers in Contacts, enter the ESN prefix followed by the  
number.  
Note: PDA Contacts does not accept the ‘~’ character used in the  
IP Softphone 2050 to express ESN numbers. You can provide a ‘~’  
character to your PDA Contacts application by storing a ‘~’ character  
prefix digit in your PC Outlook Contacts. Then use ActiveSync to  
synchronize your PDA with your PC Outlook. This transfers the ‘~’ to  
your PDA.  
To assign the ESN prefix:  
1. Dial a number using the Contacts list.  
2. When the Phone details dialog box appears, select ESN, and enter  
or modify the ESN prefix in the box.  
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Managing Contacts with Mobile Voice Client 2050  
Figure 23: ESN dialing  
Extension numbers  
The PDA Contacts application dials extension numbers only if they do not  
satisfy Microsoft criteria for numbers that require an area code.  
The following three methods can be used to manage dialing extension  
numbers:  
1. Select Extension in the Phone details dialog box. See Figure 24 on  
page 53.  
2. Enter extension numbers in your PC Outlook Contacts application,  
and ActiveSync your PC Outlook with your PDA Contacts.  
3. Select Keys > Macros, and enter the direct dial extension number in  
a macro. See “Macros” on page 74 for information about macros.  
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Managing Contacts with Mobile Voice Client 2050  
Figure 24: Extension number  
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Personal Directory, Redial List, and Callers List  
Personal Directory, Redial List,  
and Callers List  
Personal Directory, Redial List, and Callers List are features supported on  
CS 1000 systems running CS 1000 Release 4.0 software. The contents  
of these directories are maintained in a remote, central database called  
the Application Server.  
To open Personal Directory, Redial List, or Callers List:  
1. Tap the Directory icon.  
2. Make your selection from the following list:  
— Personal Directory  
— Callers List  
— Redial List  
— Password Administration  
Note: The Personal Directory, Redial List, and Callers List features  
have a one-minute timeout control period. If the application is idle for  
one minute during any of the operations, the application is closed,  
and your IP Softphone 2050 goes back to the idle state.  
The Personal Directory, Redial List, and Callers List features support:  
multiple languages  
access using the Directory key  
feature launch while in Call Transfer and Conference modes (your  
MVC 2050 does not have to be idle)  
Branch Office in normal mode only  
Virtual Office  
menu-driven configuration of Station Control Password (SCPW) from  
your IP Softphone  
database backup and restoration by your system administrator  
system administrator functions, such as unlocking your SCPW  
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Personal Directory, Redial List, and Callers List  
system administrator restoration of profiles for single, multiple, or all  
users  
User preferences for Personal Directory, Redial List,  
and Callers List  
The following is a list of options you can change:  
language  
date/time display format  
call timer  
name display format  
call log options  
— log all/unanswered calls  
— area code setup  
— preferred name match  
— new call indication  
To set user preferences:  
1. Tap the Services icon.  
2. Tap Telephone Options.  
3. Select one of the following:  
— Language  
Date/time  
4. Scroll down the list.  
5. Tap your selection.  
6. Tap Select or Cancel.  
Call Log Options  
The following is a list of Call Log Options:  
Log all/unanswered incoming calls  
New call indication  
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Personal Directory, Redial List, and Callers List  
Preferred name match  
Area code set-up  
Name display format  
Table 6 describes the Call Log Options.  
Table 6: Call Log Options (Part 1 of 2)  
Call Log Option  
Description  
Default value  
Log all/unanswered  
incoming calls  
Callers List logs all of  
the incoming calls or  
only the unanswered  
incoming calls.  
Log all calls  
New call indication  
Telephone displays a  
message indicating that  
a new incoming call  
was received.  
On  
Off  
Preferred name  
match  
If set to Off, the CPND  
from the Call Server is  
displayed for an  
incoming call. If set to  
On, the name stored in  
the Personal Directory  
is displayed, if a match  
is found.  
Area code set-up  
Incoming call phone  
numbers display in the  
order you set, if the  
area code matches one  
of the three that you  
have set up. Example:  
area code first or area  
code last.  
No area code  
specified  
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Personal Directory, Redial List, and Callers List  
Table 6: Call Log Options (Part 2 of 2)  
Call Log Option Description  
Default value  
Name display format You can define the  
format of the name  
First name/last  
name  
displayed for incoming  
calls. The options are:  
first name/last name or  
last name/first name  
To set Call Log Options:  
1. Tap the Services button.  
2. Tap Telephone Options.  
3. Tap Call Log Options.  
4. Tap one of the following:  
— Incoming Calls  
— Preferred Name Match  
— Area Code Setup  
Name display format  
5. Scroll through the selected list.  
6. Tap your selection.  
7. Tap Select or Cancel.  
Personal Directory  
You control your own Personal Directory. You can create up to 100  
entries. You can edit, copy, or delete individual entries, or delete the  
entire list, and you can copy entries from other applications to Personal  
Directory, or from Personal Directory to other applications.  
The following list describes the contents of a Personal Directory entry:  
last name (up to 24 characters)  
first name (up to 24 characters  
DN at work (up to 31 characters)  
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Personal Directory, Redial List, and Callers List  
DN at home (up to 31 characters  
cell phone (up to 31 characters)  
pager (up to 31 characters)  
To add a contact to Personal Directory:  
1. Tap the Directory icon.  
2. Tap Personal Directory.  
3. Tap the Add key to start a text editor.  
4. Enter the contact information.  
Note: You can tap the Pause soft key any time during data entry to  
add a pause in the number.  
5. Tap Done to submit the entry.  
You also can add contacts to the Personal Directory by copying entries  
from the Corporate Directory, the Redial List, the Callers List, or other  
available directory applications. If you are creating multiple entries in the  
Personal Directory, you can make and edit multiple copies of an existing  
entry.  
To edit a contact in the Personal Directory:  
1. Tap the Directory icon.  
2. Select Personal Directory from the Directory list.  
3. Search for the desired entry.  
4. Highlight the entry.  
5. Tap the Edit soft key and make the changes.  
6. Tap the Done soft key.  
You can temporarily edit contacts in the Redial List and the Callers List,  
then dial the edited entry. The changes are not retained.  
To dial from the Personal Directory:  
1. Tap the Directory icon.  
2. Scroll to the Personal Directory.  
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Personal Directory, Redial List, and Callers List  
3. Tap Personal Directory.  
4. Find the contact by one of the following:  
— Scroll to the desired contact.  
— Search for the contact by name or number.  
— Enter the number of the contact to find it.  
5. Double-tap the contact to dial the selected entry.  
Call Log features: Redial List and Callers List  
Redial List and Callers List are Call Log features. The content of Redial  
List and Callers List is generated by the system during call processing.  
You can delete individual entries, or the entire directory, in Redial List and  
Callers List, but you cannot add an entry or permanently change the  
content of an entry.  
Callers List  
The Callers List can contain up to 100 entries. When the list is full, the  
system overwrites the oldest entry.  
In Directory View mode, the caller’s name displays along with the Callers  
List entry count. Entries in the Callers List are sorted by Call Log time.  
The first entry you see is the first new entry. If you press the down  
navigation key, more new items in the Callers List display. If you press the  
up navigation key, an older item in the list displays.  
The following list describes the contents of a Callers List entry:  
last name (24 characters)  
first name (24 characters)  
DN (31 characters)  
time/date  
number of calls  
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Personal Directory, Redial List, and Callers List  
Dialing from the Callers List  
To dial from the Callers List:  
1. Do one of the following to open Callers List:  
— Tap the Callers List icon on the Toolbar.  
— Tap the Directory icon and tap Callers List.  
2. Find the contact by one doing of the following:  
— Scroll to the desired contact.  
— Search for the contact by name or number.  
— Enter the number of the contact.  
3. Double-click the contact to dial the selected entry.  
Redial List  
The Redial List can contain up to 20 entries. When the list is full, the  
system overwrites the oldest entry.  
In Directory View mode, the number you dialed is displayed. Redial List  
content is updated when you dial out. Entries in the Redial List are sorted  
by Call Log time. The oldest entry is at the beginning of the list. Press the  
down navigation key to go to the newest entry, and press the up  
navigation key to go to the oldest.  
The following list describes the contents of a Redial List entry:  
username (up to 24 characters)  
directory number (up to 31 digits)  
time of the last call occurrence  
time/date  
Dialing from the Redial List  
To dial from the Redial List:  
1. Do one of the following to open Redial List:  
— Tap Redial List on the Toolbar.  
Tap the Directory icon and tap Redial List.  
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2. Find the contact by one doing of the following:  
— Scroll to the desired contact.  
— Search for the contact by name or number.  
— Enter the number of the contact to find it.  
3. Double-tap the contact to dial the selected entry.  
To temporarily edit a contact, and dial it using the Redial List or the  
Callers List:  
1. Tap the Directory icon.  
2. Select Redial List or Callers List from the Directory list.  
3. Search for the desired entry.  
4. Highlight the entry.  
5. Tap the Edit soft key, and make the changes.  
6. Tap the Dial soft key to dial the edited entry.  
To find contacts in Personal Directory, Redial List, or Callers List:  
1. Tap the Directory icon.  
2. Tap the desired directory, and do one of the following:  
— Scroll through the directory to the desired entry.  
— Enter the number of the entry to go directly to it.  
— Search by first name, last name, or number.  
To delete a contact in Personal Directory, Redial List, or Callers List:  
1. Tap the Directory icon.  
2. Select the Personal Directory, Redial List, or Callers List.  
3. Search for the entry.  
4. Highlight the entry.  
5. Tap the Delete soft key.  
6. Tap the Confirm or Cancel key.  
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Personal Directory, Redial List, and Callers List  
To delete the Redial List or Callers List:  
1. Tap the Directory button.  
2. Select Redial List or Callers List.  
3. Tap the Del soft key.  
4. Tap Yes.  
Password Administration  
The Password Administration feature is available on the Directory list.  
The Station Control Password (SCPW) protects your private directory  
information. You can perform Password Administration from your  
MVC 2050, once your SCPW is defined by your system administrator on  
the Call Server. Password Administration includes turning on or off  
password protection and changing your password.  
When password protection is enabled, authentication is required before  
you can access Personal Directory, Redial List, or Callers List. You are  
prompted to enter your password in order to gain access to any of the  
password-protected features, such as Personal Directory, Redial List,  
Callers List, or Virtual Office.  
Note: The default setting for Password Protection is Off.  
To turn Password Protection On/Off:  
1. Tap the Directory icon.  
2. Select Change Protection mode.  
If Password Protection is enabled, you are prompted to enter your  
password.  
3. Tap one of the following:  
Ent to confirm  
Del to delete your password  
Clr to clear your password  
Can to cancel and return to the Directory list  
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Personal Directory, Redial List, and Callers List  
4. If you tapped Ent, select one of the following:  
— Enable Pwd Protection  
Disable Pwd Protection  
5. Tap one of the following:  
Yes to accept your selection  
No to return to the Directory list  
6. If you selected Yes, tap Done to enable or disable Password  
Protection.  
To change your password:  
1. Tap the Services icon.  
2. Select Telephone Options (you are prompted to enter your  
password).  
3. Enter your password.  
4. Select New Password.  
5. Tap one of the following:  
Sel to select New Password  
Del to return to the previous menu  
Clr to clear your password  
Can to end  
If you tapped Sel, you are prompted to enter a new password.  
6. Enter your new password and tap Sel. You are prompted to confirm  
your new password.  
7. Tap one of the following:  
Sel to select New Password  
Del to return to the previous menu  
Clr to clear your password  
Can to end  
If you tapped Sel, your password is changed.  
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Personal Directory, Redial List, and Callers List  
If you make three consecutive incorrect password attempts within an  
hour, you are locked out of the password-protected features for an hour.  
“Locked access” displays on your telephone.  
If Virtual Office is enabled, it also is locked out. If you fail to access Virtual  
Office due to incorrect password attempts, your access to other  
password-protected features also is locked out.  
Your system administrator can reset and unlock your access at any time,  
if you have been locked out or have forgotten your password.  
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Mobile Voice Client 2050 settings  
Mobile Voice Client 2050 settings  
Use the MVC 2050 Settings to select choices for the appearance,  
behavior, and operation of your PDA. The Settings tab provides access  
to the following selections:  
Skin  
Features  
Audio  
About  
Language  
Hardware ID  
Advanced Audio  
Listener IP  
This section provides information about setting sounds to accompany  
events, profiles creation and use, server assignment, and macro creation  
and use.  
Sounds  
The Mobile Voice Client (MVC) 2050 can make sounds to indicate server  
connection or disconnection.  
Sound files and sound settings are not saved or transmitted between  
device infrared ports (beamed) when profiles are saved or beamed.  
Therefore, the sounds must be programmed by the user.  
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Mobile Voice Client 2050 settings  
Audible notification of server connection or  
disconnection  
You can program sounds to accompany notification of server connection  
or disconnection events.  
To program up to three sounds for use with audible notification of server  
connection or disconnection:  
1. Select File.  
2. Select Settings.  
3. Select Sounds.  
Figure 25: Sounds - server connected  
Sounds are used for the following events (See Figure 26 on page 67):  
Server unreachable  
Server unresponsive  
Server connected  
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Mobile Voice Client 2050 settings  
Server unreachable  
The sound you select for this event plays when MVC 2050 loses contact  
with the server. The message “Server unreachable” displays on the PDA  
screen.  
Server unresponsive  
The sound you select for this event plays if MVC 2050 fails to connect to  
the server. The message “Server unresponsive” displays on the PDA  
screen.  
Server connected  
The sound you select for this event plays when MVC 2050 connects to a  
server. The message “Server connected” displays on the PDA screen.  
Figure 26: Events list  
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Mobile Voice Client 2050 settings  
Profiles  
Each profile is a named file that contains a combination of servers and  
other attributes that control the connection, behavior, and appearance of  
the MVC 2050.  
A number of profiles can be created and saved to allow easy switching  
among different servers, feature programming, and audio programming.  
Profiles can be created, selected, or deleted. Once selected, the name of  
the profile can be modified.  
When a profile is selected, all other Settings tabs refer to the selected  
profile.  
The name of the selected profile is shown in the lower-right corner on  
each tab. See Figure 27.  
Figure 27: Profiles screen  
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The profiles screen enables you to:  
create profiles  
delete profiles  
modify a profile name  
change the profile used by the application  
export profiles  
import profiles  
Creating a new profile  
Use the following procedure to create a new profile:  
1. Select New. A screen appears with an empty text box labeled Name.  
2. Enter the new profile name.  
3. Select OK.  
The Profiles screen reappears. The new profile is created and selected.  
The values on all the other tabs is set to their defaults for this profile. Any  
value modified on any of the other tabs is associated with this profile, until  
another profile is selected. To change settings on other tabs for this  
profile, select the tab you wish to change. For example, select the Server  
tab from the Settings screen to modify the default server settings. See  
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Figure 28: Selecting a profile  
Removing a profile  
Use the following procedure to remove a profile:  
1. From the drop-down list on the Profiles tab, select the profile you  
Note: “My Server” is a built-in profile name that cannot be deleted.  
2. Select Remove.  
The profile disappears from the list.  
Modifying the name of a profile  
Use the following procedure to modify the name of a profile:  
1. Select the profile you want to change from the drop-down list on the  
Profiles tab. See Figure 28.  
2. Select Modify. The profile name appears highlighted.  
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Mobile Voice Client 2050 settings  
3. Enter the new profile name.  
4. Select OK.  
The Profiles screen reappears. The new profile is selected.  
Changing the current profile  
Use the following procedure to select the profile for your MVC 2050:  
1. Select the name of the profile you want to change from the drop-down  
list at the top of the Profiles screen.  
2. Choose one of the following:  
a. If MVC 2050 is running, press Reset. The application  
disconnects from the current server, and attempts to connect to  
the server defined by the newly selected profile.  
b. If MVC 2050 is not running, press OK. The next time the  
application starts, it uses the selected profile.  
Note 1: To modify the profile itself, select the profile, and select the  
tabs you wish to change.  
Note 2: The application briefly indicates which profile is in use as it  
starts up.  
Exporting profiles  
Use the following procedure to export a profile to a file:  
1. Select Export. A dialog box appears.  
2. To save as a file, select “Export to a file”.  
3. Select OK.  
4. Enter a file name.  
5. Use the folder object to select a directory.  
6. Select OK.  
Note: To keep the profile as a backup, copy the profile to your  
desktop PC using ActiveSync.  
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Mobile Voice Client 2050 settings  
Use the following procedure to export a profile to another device:  
1. Select Export. A dialog box appears.  
2. To export to another device, select “Export to another device”.  
3. Select OK.  
4. Align the infrared ports of the two devices. The profile is exported to  
the other device.  
Importing profiles  
Use the following procedure to import a profile from a file:  
1. Select Import. A dialog box appears.  
2. To Import from a file, select “Import from a file”.  
3. Select OK.  
4. Use the file explorer to locate the file containing the profile.  
5. Select Cancel or Select.  
6. Select OK.  
7. Select the profiles to import.  
8. Select Cancel or Select.  
9. Select OK.  
Use the following procedure to import (beam) a profile from another  
device:  
1. Select Import. A dialog box appears.  
2. To Import from another device, select “Import from another device”.  
3. Select OK.  
4. Align the infrared ports of the two devices.  
5. Select the profiles to be imported.  
Server  
The Server tab contains all of the settings that enable MVC 2050 to  
contact a communication server. See Figure 29 on page 73.  
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Mobile Voice Client 2050 settings  
Your system administrator sets up your LAN server to direct your  
MVC 2050 to the communication server.  
Figure 29: Server screen  
When you want to connect to your home office communication server  
rather than the local office server, if you are not using a Dynamic Host  
Configuration Protocol (DHCP) server, you can create a profile to manage  
the connection.  
This profile contains the IP address of the server to which you want to  
connect, as well as the server port number and type. For more  
information about creating and selecting a profile, see “Profiles” on  
If your system is set up with DHCP, the primary and secondary server  
addresses both are assigned by way of DHCP, and no action is required.  
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Mobile Voice Client 2050 settings  
Figure 30: DHCP Setting on the Server screen  
Macros  
The Mobile Voice Client (MVC) 2050 Macros tab enables you to record  
and use macros. A macro is a recorded sequence of steps that saves you  
keystrokes.  
For example, you can create a macro that selects a particular line, and  
then dials that telephone number automatically. Another example of  
macro use is programming voicemail access numbers and codes for  
faster access.  
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Mobile Voice Client 2050 settings  
Figure 31: Keys > Macros menu  
Macro screen  
To enter a new macro name, or to select an existing macro to modify or  
delete, select the New icon to the right of the list box. See Figure 32.  
To select an existing macro, tap the down arrow in the Macro list box, and  
make your selection.  
To delete a selected macro, tap the Delete icon, the button to the right of  
the list box.  
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Mobile Voice Client 2050 settings  
Figure 32: Macro screen  
New  
Delete  
Dialpad  
AAA
Keys  
Once you have selected a macro name, tap the down arrow in the Keys  
drop-down list to select a key to add to the macro. Press the Add button  
to add the key.  
The Pause key is used to insert a short pause in the macro. A pause  
introduces a delay, which is required to access some Interactive Voice  
Response (IVR) applications and the voicemail systems.  
Contents  
A list of the macro contents appears in the Contents list box. When two  
or more entries are in this box, the keystrokes can be moved around by  
using the up and down navigation buttons, which appear to the right of the  
box.  
You can remove keystrokes from the Contents box by selecting a  
keystroke, and pressing the Remove button.  
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Mobile Voice Client 2050 settings  
Preview  
You can preview your macro in a single view by viewing the Read-only  
field under the Contents box.  
Dialpad  
You can select the Keys list box and press the Add button, or you can  
use the numbers on the dialpad, to enter numbers into your macro.  
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Mobile Voice Client 2050 for expert users  
Mobile Voice Client 2050 for  
expert users  
This section discusses the selections used to diagnose or correct error  
conditions, and are not used during normal operation of Mobile Voice  
Client 2050.  
Client diagnostics  
Client diagnostics are used to determine the connection status of the  
MVC 2050. Access client diagnostics from the Help > Diagnostics  
Diagnostics include:  
Ping  
TraceRoute  
RUDP Ping  
Ping tests whether the network destination in online.  
TraceRoute is an operation for sending trace packets to trace the route of  
user datagram protocol (UDP) from local host to remote host.  
RUDP Ping tests if the IP port is responding as a terminal proxy server  
(TPS).  
See also “Profiles” on page 68 for information on changing, importing,  
and exporting profiles to assist in troubleshooting.  
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Audio quality  
Audio quality of voice transmission depends on many factors, such as  
codec characteristics, echo canceller, jitter buffer size, and listener  
perception.  
Audio quality is controlled from two screens:  
Audio, the quality slider tab  
Advanced Audio (for expert users)  
Audio quality slider  
You can control audio quality by using the slider tab to reduce audio delay  
and increase audio clarity. See Figure 33. The slider controls the number  
of audio buffers the PDA uses to smooth out incoming audio streams.  
Figure 33: Audio quality screen  
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Audio delay  
If you experience audio delay, you can decrease the number of buffers,  
and reduce the delay, by adjusting the slider on the Audio screen.  
Audio clarity  
If you experience breakups in the receive audio stream, adjust the setting  
towards Higher Quality. This increases the number of audio buffers used  
to process incoming audio. If the delay is too large, you can decrease this  
setting.  
If you experience broken or choppy speech at either end of the call, or if  
the dial tone sounds choppy, avoid using your PDA volume control.  
Instead, use the volume controls on the MVC 2050 toolbar to adjust the  
volume of your call.  
Note: QoS 802.11 p/q is not supported due to device constraints.  
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Advanced Audio  
Advanced audio settings are recommended for use only by advanced  
NetEQ software, included with the MVC 2050 software, provides loss  
concealment and compensation; NetEQ is the default setting.  
You cannot adjust the MVC 2050 Advanced Audio settings.  
Figure 34: Advanced Audio screen  
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Items on the Advanced Audio screen  
Table 7 describes the selections available on the Advanced Audio screen.  
Table 7: Advanced Audio screen  
Selection  
Description  
NetEQ (Global IP Sound)  
NetEQ packet loss concealment  
software is the default mode of  
operation.  
Jitter Buffer  
The rate of arrival of voice frames is  
variable. A jitter buffer is used to  
minimize this variability by sending voice  
frames to your PDA sound system at a  
fixed rate. The value of “jitter” is the  
number of voice frames the application  
has in its jitter buffer.  
Highwater Mark  
Highwater mark indicates the maximum  
number of voice frames the application  
can have in its jitter buffer, before it starts  
discarding packets. Set this value to at  
least 2.5 times the value of jitter.  
Early Packet and Late  
Packet Resync  
Early Packet Resync and Late Packet  
Resync indicate the points at which  
MVC 2050 discards and restarts the jitter  
buffer contents. Set this value to at least  
5 times the highwater mark.  
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Listener IP  
See Figure 35. This screen is for expert users only. It can be used to  
override the port assignments when a conflicting application is on the  
PDA.  
Figure 35: Listener IP screen  
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Items on the Listener IP screen  
Table 8 describes selections available on the Listener IP screen.  
Table 8: Listener IP screen  
Selection  
Description  
Use a specific  
address  
The MVC 2050 normally listens to all IP  
addresses on the device for communication  
server-to-terminal (UNIStim) messaging on all the  
Network Interface Cards (NIC) on the device. This  
is the default mode of operation. To override this  
behavior, select the check box, and enter a  
specific IP address.  
Use a specific  
port  
The MVC 2050 listens to IP port 5000 on the  
device for communication server-to-terminal  
(UNIStim) messaging.  
Hardware ID  
The Hardware ID screen is for expert users and system administrators. It  
can be used to select the Media Access Control (MAC) address that the  
MVC 2050 reports to the communication server.  
The Hardware ID being used by MVC 2050 can be viewed on the  
MVC 2050 Settings > Hardware ID tab. See Figure 36 on page 85.  
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Figure 36: Hardware ID screen  
The Hardware ID is generated by reading MAC addresses from the PDA  
NIC. When the MVC 2050 is used with most server types, the Hardware  
ID it uses must be unique. Some software, such as VPN client software,  
creates artificial network interfaces with MAC addresses that are common  
to all installations of the software. As a result, the MAC address is the  
same on many different computers.  
Without a unique MAC address, users sometimes are unable to connect  
to a server, or will connect to a server, and subsequently cause another  
device with the same Hardware ID to be disconnected from the server. If  
the MVC 2050 is disconnected from the server, it automatically attempts  
to reconnect, and the resulting conflicts will prevent a stable connection  
from being made.  
Select the Auto-Create button on the Settings > Hardware ID screen to  
prevent conflict with another device. Auto-Create fabricates a random  
value, which is unlikely to be repeated by another device.  
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Table 9 describes items on the Hardware ID screen.  
Table 9: Hardware ID screen  
Selection  
Description  
Hardware ID  
This box contains the MAC address for the Ethernet  
hardware installed in your device. MVC 2050 uses the  
MAC address of the Ethernet hardware as its  
Hardware ID. You can change this value if there is  
more than one MAC address, or if the device is using  
an Extranet client that hides the true MAC address.  
For example, the Nortel Contivity Extranet Switch  
uses a single MAC address for all clients. This can  
cause connection problems with your communication  
server.  
Auto-Create  
This changes the MAC address that appears in the  
Hardware ID box. If your device has more than one  
MAC address, press the Auto-Create button to cycle  
through the set of MAC addresses on your computer.  
Auto-Create also makes up random Hardware IDs, in  
case the Ethernet hardware addresses are not unique  
to the communication server.  
Firmware  
Version  
Shows the build number of MVC 2050 installed on  
your device. This value is the version number of the  
application last reported by the server.  
Connection history  
Connection history writes indication messages to the registry key  
“\HKCU\Software\Nortel Networks\MVC2050\Log” for connection or  
disconnection events. This is a circular queue of 29 entries.  
Each time a connection or disconnection event occurs, a log entry is  
written. The entries contain a date and time, and a description of the  
connection or disconnection event.  
The following section describes connection and disconnection events.  
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Soft reset, server n  
This message indicates that the server has instructed the MVC 2050 to  
reset and connect to a server n, where the value of n is determined, and  
possibly written, by the server. This maps directly to a UNIStim message.  
Server connected  
This message indicates that the MVC 2050 has connected successfully to  
the server. It means that the MVC 2050 received the “AssignTerminalID”  
UNIStim message, which is the last message received by the MVC 2050  
before a normal session commences.  
Recovering: Server unreachable  
This message is generated when the MVC 2050 has lost its connection  
with the server. It indicates that the UNIStim “watchdog timer” has  
expired. This indicates loss of network connection.  
Hard Reset  
This message indicates that the server has instructed the MVC 2050 to  
reset and clear its UNIStim-related memory. This maps directly to a  
UNIStim message.  
WiFi  
You can ActiveSync your PDA with your PC using WiFi.  
WiFi use for a cradled PDA  
If you do not want to lose the MVC 2050 connection to the server when  
you return the PDA to its cradle, deactivate ActiveSync. Otherwise, the  
connection is lost, because ActiveSync uses Point-to-Point Protocol  
(PPP). This causes the PDA connection to the network to be dropped,  
and then connected to the PC.  
Application Server Administration  
This feature is available for your system administrator. The Personal  
Directory, Redial List, and Callers List features use a separate, central  
database, called the Application Server, to store directory data and user  
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profile options. Your system adminstrator can back up and restore the  
database, and manage user profiles, using the Application Server  
Administration feature.  
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Nortel Communication Server 1000  
Nortel Mobile Voice Client 2050  
User Guide  
Copyright © Nortel Networks Limited 2005  
All Rights Reserved  
Information is subject to change without notice. Nortel Networks reserves  
the right to make changes in design or components as progress in  
engineering and manufacturing may warrant.  
Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel  
(Design mark), SL-1, Meridian 1, and Succession are trademarks of  
Nortel Networks.  
Publication Number: N0035509  
Document Release: Standard 1.00  
Date: March 2005  
Produced in Canada  
Internet address  
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