NEC Telephone P N 1093099 User Manual

Empowered by Innovation  
DSX Telephone Feature  
Handbook  
P/N 1093099  
Rev 2, June 2006  
Printed in U.S.A.  
01.00.00  
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Table of Contents  
Table of Contents  
DSX Feature Handbook  
Table of Contents  
i
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Table of Contents  
ii  
Table of Contents  
DSX Feature Handbook  
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Table of Contents  
DSX Feature Handbook  
Table of Contents  
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Table of Contents  
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Table of Contents  
DSX Feature Handbook  
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Table of Contents  
DSX Feature Handbook  
Table of Contents  
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Table of Contents  
vi  
Table of Contents  
DSX Feature Handbook  
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Introduction  
Using the DSX Feature Handbook  
Using the DSX Feature Handbook  
How the Feature Handbook is Organized  
This feature handbook describes the features and operation of the DSX Multibutton Telephone. It is divided  
into two chapters, as follows:  
Introduction  
This is the chapter you are reading now. It provides a handy quick reference chart for the system feature  
codes, as well as key layout illustrations for each telephone.  
Features  
The Features chapter contains the description and operation for each DSX telephone system feature. For  
feature operation, use the convenient operation charts at the end of each feature.  
Additionally, at the end of this manual are the DSX Program List (page 929) and Index (page 947).  
The System Document CD  
The System Document CD provided with your system contains documentation, software, and other DSX  
resources. Insert this CD into your PC and browse through its contents.  
Checking your System’s Software Level  
How to Check your System’s Software Level  
To check your system’s software level:  
1.  
2.  
Press INTERCOM.  
Dial #*#*.  
• The system software level shows on the rst line of your display.  
You see: DSX-nn vxx.xx.xx  
3.  
Press SPEAKER to exit.  
DSX Feature Handbook  
Introduction  
1
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Charts  
Charts  
DSX Dial Codes by Feature (Page 1 of 2)  
For this feature  
Barge In (Intrusion)  
Call Forwarding  
Dial this code  
4
When you are  
Barging-In on a co-worker’s call  
INTERCOM + *30  
Canceling Call Forwarding at an  
extension  
INTERCOM + *32 + Extension or 0  
(for the operator)  
Enabling Call Forwarding Busy/No  
Answer  
INTERCOM + *33  
Setting up Call Forwarding Off  
Premise  
INTERCOM + *34 + Extension or 0  
(for the operator)  
Enabling Call Forwarding All Calls  
INTERCOM + *36 + Extension or 0  
(for the operator)  
Enabling Call Forwarding No Answer  
INTERCOM + *37 + 2 (all calls) or 8 Setting up Personal Answering  
(outside calls)  
Machine Emulation  
2 + Do not hang up  
Camping-On to a co-worker  
Leaving a Callback for a co-worker  
Call Waiting / Camp-On  
2 + Hang up  
INTERCOM + #9 + Line number  
(e.g., 01)  
Using Line Dial-Up to place an out-  
side call  
Central Ofce Calls, Placing  
INTERCOM + Line extension number Using Direct Line Access to place an  
(e.g., 101)  
outside call  
INTERCOM + 9 or 90-98  
Accessing a Line Group to place an  
outside call  
*
Previewing a number before dialing  
Dial Number Preview  
Directed Call Pickup  
INTERCOM + ** + Extension  
Intercepting a call ringing a  
co-worker’s extension  
#3  
Flashing a line at a single line  
extension  
Flash  
Forced Line Disconnect  
Group Call Pickup  
Hold  
#
Using Forced Line Disconnect to dis-  
connect a busy outside line  
INTERCOM + *#  
Answering a call ringing a phone in  
your Pickup Group  
INTERCOM + *4 + Line number (e.g., Picking up an outside call on System  
01)  
Hold at a co-worker’s extension  
INTERCOM + Extension (e.g., 301)  
Placing an Intercom call to a co-  
worker  
Intercom  
INTERCOM + #11 or # 12  
Setting up or joining a Meet-Me Con-  
ference  
Meet-Me Conference  
2
Introduction  
DSX Feature Handbook  
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Charts  
DSX Dial Codes by Feature (Page 2 of 2)  
For this feature  
Dial this code  
6
When you are  
Setting up Monitor after calling a busy  
co-worker  
Monitor / Silent Monitor  
** + UNA code (01-04)  
Answering a call ringing UNA at  
night  
Night Service / Night Ring  
INTERCOM + *1 + Page zone (1-7 or Making an internal Paging announce-  
0 for All Call) ment  
Paging  
Park  
INTERCOM + * + System Park Orbit Parking or retrieving a call from Sys-  
(60-69)  
tem Park Orbit  
INTERCOM + ** + Extension (e.g.,  
301)  
Using Personal Park to Park or  
retrieve a call at a co-workers exten-  
sion  
INTERCOM + #40 + Extension (e.g., Removing or returning an extension  
301) or line (e.g., 101) + 4 (to return) or line to service  
or 6 (to remove)  
Removing Lines and Extensions  
From Service  
INTERCOM + *38 + Message (00-16) Enabling a Selectable Display Mes-  
+ Hold + Add additional digits + Hold sage  
Selectable Display Messaging  
INTERCOM + # + System bin (201-  
299) or Personal bin (701-720)  
Dialing a System or Personal Speed  
Dial number  
Speed Dial  
Transfer  
INTERCOM + Extension (e.g., 301)  
Transferring a call to a co-worker’s  
extension  
INTERCOM + Extension (e.g., 301) + Transferring a call to a co-worker’s  
V-MAIL  
mailbox  
2
Queuing or leaving a Callback for a  
busy line  
Line Queuing / Line Callback  
Voice Mail  
INTERCOM + V-MAIL  
Calling your mailbox from your key-  
set  
Lift handset + *8  
Calling your mailbox from your single  
line telephone  
INTERCOM + Extension (e.g., 301) + Transferring a call to a co-worker’s  
V-MAIL  
mailbox from your keyset  
Hookash + Extension (e.g., 301) + 8 Transferring a call to a co-worker’s  
mailbox from your single line telephone  
INTERCOM + *37 + 2 (all calls) or 8 Setting up Personal Answering  
(outside calls)  
Machine Emulation  
INTERCOM + *30  
Canceling Personal Answering  
Machine Emulation  
9
Initiating a Voice Over to a busy  
extension (after hearing busy/ring  
tone)  
Voice Over  
DSX Feature Handbook  
Introduction  
3
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Telephone Illustrations  
Telephone Illustrations  
Ring/Message Lamp  
Alpanumeric Display  
Thu June 8  
Pat Smith  
Menu Dir VM:00 CL:00  
11:52 AM  
x301  
CHECK  
CLEAR  
Speed Dial  
Bin keys  
Soft keys  
Feature keys  
In DSX-40:  
Keys 1-8 are line keys.  
Keys 9-12 are undefined.  
Line 1  
Line 7  
Line 2  
Line 8  
Line 3  
Line 9  
Line 4  
Line 5  
Line 6  
Line 10  
Line 11  
Line 12  
In DSX-80/160:  
Keys 1-12 are line keys.  
ABC  
JKL  
TUV  
DEF  
TRANSFER  
INTERCOM  
For Attendants:  
FLASH  
REDIAL  
MUTE  
V-MAIL  
DND  
MNO  
GHI  
Key 12 is the  
Operator Call key.  
PQRS  
WXYZ  
CONF  
HOLD  
SPEAKER  
VOLUME  
Microphone  
Fixed Function keys  
22-Button Display Telephone  
4
Introduction  
DSX Feature Handbook  
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Telephone Illustrations  
Ring/Message Lamp  
Thu June 8  
Pat Smith  
Menu Dir VM:00 CL:00  
11:52 AM  
x301  
Alpanumeric Display  
CHECK  
CLEAR  
Speed Dial  
Bin keys  
Soft keys  
Feature keys  
Line 1  
Line 7  
Line 2  
Line 8  
Line 3  
Line 9  
Line 4  
Line 5  
Line 6  
In DSX-40:  
Keys 1-8 are line keys.  
Line 10  
Line 11  
Line 12  
Keys 9-24 are undefined.  
In DSX-80/160:  
Keys 1-12 are line keys.  
Keys 13-24 are undefined.  
ABC  
JKL  
TUV  
DEF  
TRANSFER  
INTERCOM  
FLASH  
REDIAL  
MUTE  
V-MAIL  
DND  
For Attendants:  
MNO  
GHI  
Key 24 is the  
Operator Call key.  
PQRS  
WXYZ  
CONF  
HOLD  
SPEAKER  
VOLUME  
Microphone  
Fixed Function keys  
34-Button Display Telephone  
DSX Feature Handbook  
Introduction  
5
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Telephone Illustrations  
Ring/Message Lamp  
Alpanumeric Display  
CHECK  
CLEAR  
Thu June 8  
Pat Smith  
11:52 AM  
x301  
Menu  
Director  
y
Soft keys  
V-Mail 00  
Calls 00  
Pa e  
Soft keys  
SP Dial 1  
SP Dial 2  
g
Feature keys  
Line 1  
Line 2  
Line 8  
Line 3  
Line 9  
Line 4  
Line 5  
Line 6  
In DSX-40:  
Keys 1-8 are line keys.  
Keys 9-24 are undefined.  
Line 7  
Line 10  
Line 11  
Line 12  
In DSX-80/160:  
Keys 1-12 are line keys.  
Keys 13-24 are undefined.  
ABC  
JKL  
TUV  
DEF  
TRANSFER  
INTERCOM  
FLASH  
REDIAL  
MUTE  
V-MAIL  
DND  
For Attendants:  
MNO  
GHI  
Key 24 is the  
Operator Call key.  
PQRS  
WXYZ  
CONF  
HOLD  
SPEAKER  
VOLUME  
Microphone  
Fixed Function keys  
34-Button Super Display Telephone  
6
Introduction  
DSX Feature Handbook  
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Telephone Illustrations  
300  
306  
301  
307  
302  
308  
303  
309  
315  
321  
327  
333  
339  
345  
304  
310  
305  
311  
312  
313  
314  
316  
317  
318  
319  
320  
322  
323  
324  
325  
326  
328  
329  
330  
331  
332  
334  
335  
336  
337  
338  
340  
341  
342  
343  
344  
346  
347  
ALL  
Page 1  
Park 62  
Page 2  
Park 63  
Page 3  
Park 64  
Park 60  
Park 66  
Park 61  
Night  
CALL  
Park 65  
ANSWER  
RELEASE  
TRANSFER  
60-Button DSS Console  
DSX Feature Handbook  
Introduction  
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Telephone Illustrations  
8
Introduction  
DSX Feature Handbook  
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Features  
Introduction  
Introduction  
How To Use This Chapter  
This chapter provides detailed information on the system’s features. The features in this chapterare in alpha-  
betical order, like a dictionary, and are subdivided into headings as follows:  
Description  
Read Description to get an overview of the feature.  
Operation  
Refer to this heading for convenient, compact, yet detailed operation charts for using each feature.  
DSX Feature Handbook  
Features  
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Account Codes  
Account Codes  
Description  
Use Account codes to categorize and/or restrict outside calls.  
Account Codes are user-dialed codes that help categorize and/or restrict outside calls. Account Codes are  
from 2-10 digits long, using any combination of the digits 0-9. There are three types of Account Codes:  
Optional (Unforced Account Codes)  
Forced Account Codes  
Veried Account Codes  
Optional (Unforced) Account Codes  
Optional Account Codes allow a keyset extension user to enter an Account Code while placing an outside  
call or any time while on a call. This type of Account Code is optional: the system does not require the user  
to enter it. If the keyset user is already talking on an outside call, their conversation continues uninterrupted  
while they enter an Account Code.  
Single line telephone users can only enter an Account Code while placing their outside call.  
Forced Account Codes  
Forced Account Codes require an extension user to enter an Account Code every time they place an outside  
call. If the user doesn’t enter the code, the system prevents the call. The system can require Forced Account  
Codes for all outside calls, or just for toll calls (as determined by Toll Restriction programming). Note that  
Forced Account Codes do not pertain to incoming calls.  
Veried Account Codes  
With Veried Account Codes, the system compares the Account Code the user dials with a list of codes pro-  
grammed into the Veried Account Code Table. If the Account Code is in the table, the call goes through  
(provided it is not prevented by an extension’s Toll Restriction programming). If the code is not in the table,  
the system prevents the call. Veried Account Codes, if enabled, apply only to Forced Account Codes.  
Using Account Codes and Speed Dial  
To simplify Account Code operation, Personal and System Speed Dial bins can contain Account Codes.  
Keep the following in mind when using Speed Dial and Account Codes:  
The Account Code can be either the rst or last entry in the bin, and must be preceded and followed by  
the # character. For example, the Account Code 1234 must be entered as #1234#.  
The Speed Dial bin can contain an Account Code followed by an outside number, or just the Account  
Code. The Account Code must be preceded and followed by a # entry. If the bin contains just the  
Account Code, the user must be sure to press the bin key before dialing the outside number.  
If the system has Veried Account Codes enabled, the Account Code entered in the Speed Dial bin must  
match an entry in the Veried Account Code Table.  
If the Speed Dial bin does not contain an Account Code, the user must enter the Account Code manually.  
If Forced Account Codes are enabled, the system requires the user to enter the Account Code before it  
outdials the stored Speed Dial number.  
An extension user can preselect a line for a Speed Dial call.  
Using Account Codes with Last Number Redial and Save  
Last Number Redial and Save do not store Account Codes. This means that the user must manually enter an  
Account Code to have it included with a call dialed using Last Number Redial and Save. If Forced Account  
Codes are enabled, the system requires the user to enter the Account Code before it outdials the stored num-  
ber saved by Last Number Redial or Save.  
An extension user can preselect a line for a Last Number Redial or Save call.  
10  
Features  
DSX Feature Handbook  
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Account Codes  
Account Codes and Emergency Calls  
Account Codes are never enforced for emergency (911 and 1+911) calls.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Optional (Unforced) Account Codes  
[Super Display Soft Key] - [Keyset Soft Key]  
For keysets, Optional Account Codes apply to both incoming and outgoing calls. For outgoing calls, you can enter the  
Account Code before or after dialing the outside number.  
For Single Line sets, Optional Account Codes apply only to outgoing calls. You must enter the Account Code after get-  
ting dial tone on the line but before dialing the outside number.  
To enter an Optional (Unforced) Account Code:  
1.  
2.  
Place or Answer outside call.  
Press Account Code soft key.  
[Acct Code]  
[Acct]  
You can optionally press an Account Code Feature Key or dial # (if enabled).  
When you see Enter Account Code, enter Account Code.  
• An Account Code can be up to 10 digits long, using the digits 0-9.  
3.  
Press Account Code soft key.  
You can optionally press an Account Code Feature Key or dial # (if enabled).  
[Acct Code]  
[Acct]  
4.  
5.  
For outside calls only:  
Dial your outside number.  
• Toll Restriction may still prevent you from dialing certain outside numbers.  
a.  
In these instructions:  
[Super Display Soft Key]  
Forced Account Codes  
[Super Display Soft Key] - [Keyset Soft Key]  
[Keyset Soft Key]  
Forced Account Codes may prevent Speed Dial from dialing 911 emergency services.  
Forced Account Codes do not apply to incoming calls.  
To enter a Forced Account Code:  
Access a line for an outgoing call.  
You hear three beeps.  
1.  
When you see Enter Account Code, enter Account Code.  
• An Account Code can be up to 10 digits long, using the digits 0-9.  
2.  
• If your system has Veried Account Codes enabled, you must enter one from the Veried Account Codes  
Table. If you enter an invalid Veried Account Code, your call will be cut off in the next step.  
• Skip this step to bypass Account Code entry (for example, when dialing a local call and your system requires  
Account Codes only for toll calls).  
Press Account Code soft key.  
You can optionally press an Account Code Feature Key or dial # (if enabled).  
[Acct Code]  
[Acct]  
3.  
4.  
Dial your outside number.  
• Toll Restriction may still prevent you from dialing certain outside numbers.  
DSX Feature Handbook  
Features  
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Alphanumeric Display  
Alphanumeric Display  
Description  
The Alphanumeric Display messages help the display telephone user process calls, identify  
callers and customize features.  
The 22- and 34-Button Display Telephones have a three-line, 24-character per line alphanumeric display.  
The rst line displays the date and time (while idle) and feature status messages. The second line is used  
extensively by IntraMail. The third line displays the Soft Key denitions.  
The 34-Button Super Display Telephone has a nine-line, 24-character per line alphanumeric display. The  
rst line displays the date and time (while idle) and feature status messages, just like the 22- and 34-Button  
Display Telephones. The second line is used extensively by IntraMail. Lines 4-9 are the comprehensive  
Super Display Telephone soft key denitions.  
To learn more about the display telephones:  
To learn more about the Soft Keys, see Interactive Soft Keys on page 92.  
Operation  
Refer to the individual features for feature operation.  
12  
Features  
DSX Feature Handbook  
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Attendant Call Queuing  
Attendant Call Queuing  
Description  
Attendant Call Queuing helps minimize call congestion in systems that use the attendant as  
the overow destination for unanswered calls.  
An unlimited number of callers can queue for the attendant. The callers hear ringback while they wait for the  
attendant to answer — not busy tone. If you have the attendant as the overow destination for Direct Inward  
Lines, for example, unanswered DILs will “stack up” at the attendant until they are answered.  
Operator Call Key  
The last Feature Key on an attendant telephone is permanently assigned as an Operator Call key. When the  
operator has Intercom calls waiting to be answered, the calls queue under this key. The key winks (on) when  
calls are queued.  
The Operator Call key is a permanent assignment for all extensions assigned as operators. You cannot  
change this assignment. Attendant Call Queuing is a permanent, non-programmable feature.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Attendant Call Queuing  
[Super Display Soft Key] - [Keyset Soft Key]  
To answer a call ashing the Operator Call Key:  
1.  
Press the ashing Operator Call key.  
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Features  
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Attendant Position  
Attendant Position  
Description  
The attendant is the system’s call processing focal point.  
The attendant is the focal point for call processing within the system. The system can have up to four atten-  
dants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities  
(refer to the respective feature for details):  
Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone.  
The attendant can break into another extension user’s established call. This option is enabled in the atten-  
dant’s Class of Service (COS 1).  
Direct Line Access lets the attendant user dial a code to access an individual line. This option is enabled  
in the attendant’s Class of Service (COS 1).  
In an emergency, the attendant can release (disconnect) another user’s active outside call. This option is  
enabled in the attendant’s Class of Service (COS 1).  
The attendant can Camp-On (queue) for a busy line. This option is enabled in the attendant’s Class of  
Service (COS 1).  
An attendant with a System Night key can put the system in the night mode. This option is enabled in the  
attendant’s Class of Service (COS 1).  
The attendant can remove problem lines from service —then return them to service once the problem is  
corrected. This option is enabled because the attendant has Direct Line Access enabled in their Class of  
Service (COS 1).  
The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most  
attendants should nd a DSS Console helpful when processing calls.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Attendant Position  
[Super Display Soft Key] - [Keyset Soft Key]  
To call the attendant:  
Press INTERCOM.  
You hear dial tone.  
1.  
2.  
Dial 0.  
You hear two beeps.  
• This calls the attendant assigned to your extension. If your system has multiple attendants, you can reach them  
by dialing 01-04.  
• In a multiple attendant system, you can dial 0 and wait on the line to automatically call operator 1.  
14  
Features  
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Auto Redial  
Auto Redial  
Description  
Instead of redialing, have Auto Redial periodically retry a busy outside number.  
Auto Redial periodically redials a busy outside number. If a keyset user places an outside call and the call  
recipient is busy, the user can press a soft key to enable Auto Redial. The keyset user doesn’t have to retry  
the number, hoping it will go through.  
Auto Redial will periodically retry the number up to 15 times. Auto Redial cancels when the called party  
rings or answers, or when the extension:  
Places or answers another outside call.  
Receives an Intercom voice announcement or answers an Intercom call by lifting the handset or pressing  
SPEAKER.  
Presses SPEAKER to cancel Auto Redial.  
Presses any other xed feature key except MIC.  
Lifts and replaces the handset.  
Presses the CANCEL soft key (Super Display only).  
Operation  
In these instructions:  
[Super Display Soft Key]  
Auto Redial  
[Super Display Soft Key] - [Keyset Soft Key]  
[Keyset Soft Key]  
To enable Auto Redial:  
1.  
2.  
Place an outside call and receive busy tone.  
[Auto Redial]  
[Alnd]  
Press to enable Auto Redial.  
• The system enables Auto Redial for the last outside call you dialed.  
WAITING (30 SEC)  
AUTO REDIAL 1 OF 15  
You see:  
The display shows the interval between callout attempts (e.g., 30 seconds), as  
well as how many times redial has occurred (e.g., 1 of 15).  
SPEAKER winks when your telephone has Auto Redial enabled.  
3.  
The system periodically redials the call, up to 15 times.  
Auto Redial cancels when you:  
• Place or answer another outside call.  
• Receive an Intercom voice announcement or answer an Intercom call by lifting the handset or  
pressing SPEAKER.  
• Press SPEAKER to cancel Auto Redial.  
• Lift and replace the handset.  
• Press the CANCEL soft key (Super Display only).  
If a Caller ID call rings while Auto Redial is enabled, your display will show the number and optional  
name of the incoming caller. However, the ringing does not cancel Auto Redial. In addition, the Auto  
Redial display will be restored after the Caller ID call stops ringing.  
DSX Feature Handbook  
Features  
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Automatic Handsfree  
Automatic Handsfree  
Description  
Automatic Handsfree is a convenience for workers who don’t have a free hand to answer a call  
or use a feature.  
Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key — with-  
out lifting the handset or pressing SPEAKER rst. If enabled, the system provides Automatic Handsfree for:  
Call Coverage keys  
Central Ofce Calls (line and loop calls)  
Group Call Pickup keys  
Hotline Keys  
Intercom (INTERCOM key)  
Last Number Redial (REDIAL key)  
Paging keys  
Park keys  
Personal Speed Dial bin keys  
Personal and System Speed Dial Feature Keys  
The system always provides Automatic Handsfree for:  
Dial Number Preview  
Directory Dialing  
Operation  
If enabled, Automatic Handsfree operation is automatic when you press the key.  
16  
Features  
DSX Feature Handbook  
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Background Music  
Background Music  
Description  
Broadcast music through the telephone speaker for a more pleasing work environment.  
Background Music (BGM) sends music from a customer-provided music source to speakers in keysets. If an  
extension user activates it, BGM plays whenever the extension is idle. Incoming calls and Paging announce-  
ments temporarily override (turn off) Background Music. Background Music requires a customer-provided  
external music.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Background Music  
[Super Display Soft Key] - [Keyset Soft Key]  
To turn Background Music on and off:  
1.  
2.  
Do not lift the handset or press SPEAKER.  
Press HOLD.  
DSX Feature Handbook  
Features  
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Barge In (Intrusion)  
Barge In (Intrusion)  
Description  
In an emergency, use Barge In to get through to a co-worker right away.  
Barge In permits an extension user to break into another extension user’s established call. This sets up a  
three-way conversation between the intruding extension and the two parties on the initial call. The user can  
Barge In on an Intercom call or outside call.  
CAUTION  
Unauthorized intrusion on calls using this feature may be interpreted as an  
invasion of privacy.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Barge In (Intrusion)  
[Super Display Soft Key] - [Keyset Soft Key]  
To Barge In on a call:  
Place one of the following types of call:  
1.  
Call busy extension.  
Press line key for busy line.  
Press INTERCOM and dial 101 for busy line (i.e., using Direct Line Access).  
Press INTERCOM and dial #901 for busy line (i.e., using Line Dial-up).  
Press INTERCOM and dial Line Group access code (e.g., 9).  
[Barge In]  
[MORE + Barg}  
Press to Barge In.  
• Alternately dial 4.  
You hear two beeps.  
2.  
3.  
Join the conversation in progress.  
18  
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Call Coverage Keys  
Call Coverage Keys  
Description  
Call Coverage keys allow an extension user to cover a co-worker’s calls from their own telephone.  
A keyset can have Call Coverage Keys for a co-worker’s extensions, Ring Group master numbers and UCD  
Group master numbers. The Call Coverage Key lights when the co-worker’s extension is busy, ashes slowly  
when the co-worker has an incoming call, and ashes fast when the co-worker is in Do Not Disturb. The Call  
Coverage Key can ring immediately when a call comes into the covered extension, ring after a delay or not  
ring at all. In addition, the keyset user can press the Call Coverage Key to intercept their co-worker’s incom-  
ing call. They can also go off hook and press the Call Coverage key to call the covered extension. An exten-  
sion can have as many Call Coverage Keys as they have available Feature Keys on their telephone.  
Call Coverage Key Busy Lamp Indications  
When the key is:  
The covered extension is:  
Off  
On  
Idle or not installed  
Busy  
Slow Flash  
Medium Flash  
Ringing  
Covered extension is in DND for outside  
calls (option 1).  
Fast Flash  
Covered extension is in DND for Intercom  
calls (option 2) or All Calls (option 3).  
Call Coverage Keys will intercept the following types of calls:  
Key Ring Calls  
Ringing Intercom calls  
Calls to a UCD Group master number  
Calls ringing a Group Ring master number  
Transferred calls  
Call Coverage Keys will not intercept a call ringing the attendant’s Operator Call Key.  
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Call Coverage Keys  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Answering Call Coverage Keys  
[Super Display Soft Key] - [Keyset Soft Key]  
To answer a call ringing or ashing a Call Coverage key:  
1.  
Press the ashing Call Coverage key.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Call Coverage Keys to Place Calls  
[Super Display Soft Key] - [Keyset Soft Key]  
To place a call from an idle Call Coverage key to the covered extension:  
Press the Call Coverage key.  
You hear two beeps or Intercom ringing.  
1.  
2.  
Speak with the co-worker at the covered extension.  
• The Call Coverage key lights green while you are connected.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Call Coverage Keys to Transfer Calls  
[Super Display Soft Key] - [Keyset Soft Key]  
To Transfer your call using a Call Coverage key:  
1.  
2.  
3.  
4.  
Do not hang up.  
Press TRANSFER.  
Press your Call Coverage key.  
Do one of the following.  
Announce the call to make a Screened Transfer.  
Hang up if your co-worker accepts the call.  
a.  
b.  
c.  
Hang up to send the call through as an Unscreened Transfer.  
Press the ashing line key to return to the call if your co-worker doesn’t want it.  
When you Transfer a call, it will recall to you if it is unanswered at the destination. If you don’t answer the recall, it  
diverts to Key Ring.  
5.  
User Programmable Feature  
Setting Call Coverage Key Ringing  
Feature  
Mnemonic  
#RA (#72)  
Operation  
Access Level  
Feature Key Ringing  
#RAC + Call Coverage key repeatedly to select ringing  
2-5  
mode + SPEAKER to exit.  
Call Coverage keys ash as follows:  
- Lamp only = On red  
- Immediate ring = On green  
- Delay ring = Fast ash green.  
20  
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Call Forwarding  
Call Forwarding  
Description  
Call Forwarding ensures that the user’s calls are covered when they are away from their work area.  
Call Forwarding permits an extension user to redirect their call to another extension. The types of Call For-  
warding are:  
Call Forwarding when Not Answered  
Calls ringing the extension forward when not answered.  
Call Forwarding when Busy or Not Answered  
Calls ringing the extension forward when not answered, and all calls forward while the extension is busy.  
Call Forwarding Immediate  
All calls to the extension forward immediately.  
You can set up Call Forwarding to reroute all calls or just outside calls. If an extension with forwarding set  
for outside calls only receives a screened Transfer, the initial voice-announcement broadcasts at the exten-  
sion. When the caller hangs up to complete the transfer, the outside call forwards as programmed.  
Call Forwarding Chaining  
Extension user’s can chain Call Forwards. For example, extension 301 can forward all calls immediately to  
304, which in turn can forward all calls immediately to extension 302. Any co-worker calling 301 or 304  
goes to 302 instead. If extension 302 is Call Forwarded to voice mail, callers to 301 or 304 go directly to  
302’s mailbox.  
Call Forwarding Cancel  
Call Forwarding cancel allows a keyset user to dial a code to simultaneously cancel all Call Forwarding sys-  
tem-wide. The extension must have access level 4 or 5.  
Call Forwarding Key  
A keyset user can have a key on their telephone or DSS Console assigned as a Call Forwarding key.  
While the extension is idle, pressing the key puts the extension in the Call Forwarding programming  
mode - the same as pressing INTERCOM and dialing *3.  
- If the extension has Call Forwarding enabled, and the user presses the key and waits (for at least 6  
seconds), Call Forwarding is automatically cancelled.  
- If the extension has Call Forwarding disabled, and the user presses the key and waits (for at least 6  
seconds), the prior Call Forwarding mode is automatically enabled (if any).  
While the extension is busy, pressing the key switches Call Forwarding on and off.  
Call Forwarding Key BLF  
This ash rate:  
Means:  
Off  
Call Forwarding is disabled.  
Fast ash  
The extension is in the Call For-  
warding programming mode.  
Slow ash  
Call Forwarding is enabled at the  
extension.  
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Call Forwarding  
Call Forwarding Toggle in a Personal Speed Dial Bin  
If an extension doesn’t have an available Feature Key for a Call Forwarding key, the user can program a Per-  
sonal Speed Dial bin for similar operation (without the BLF). To do this:  
While on hook, dial #77.  
Press the key for the Personal Speed Dial bin you want to program + HOLD.  
For LINE/GRP/ICM, press INTERCOM + HOLD.  
For NUM, dial *3 + HOLD.  
For NA, enter a name of your choosing + HOLD.  
Press SPEAKER to exit.  
While the extension is idle, pressing the bin key puts the extension in the Call Forwarding programming  
mode - the same as pressing INTERCOM and dialing *3.  
If the extension has Call Forwarding enabled, and the user presses the bin key and waits (for at least 6  
seconds), Call Forwarding is automatically cancelled.  
If the extension has Call Forwarding disabled, and the user presses the bin key and waits (for at least 6  
seconds), the prior Call Forwarding mode is automatically enabled (if any).  
Call Forwarding Conrmation Tone  
Keyset users will hear a single conrmation beep after enabling or cancelling Call Forwarding. Single line  
telephone users will hear Intercom dial tone after enabling or cancelling Call Forwarding.  
22  
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Call Forwarding  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Activating or Canceling Call Forwarding  
To activate Call Forwarding:  
1.  
Select the Call Forwarding options.  
[Menu + Call Forward]  
[Menu + Cfwd]  
Alternately do one of the following:  
• Press INTERCOM and dial *3.  
• Press your Call Forwarding Feature Key.  
2.  
Select or cancel a Call Forwarding type.  
[Immediate]  
[Immed]  
Select Call Forwarding Immediate.  
• Alternately dial 4.  
1
[Ring/No Ans]  
[RNA]  
Select Call Forwarding when Not Answered.  
• Alternately dial 6.  
1
[Busy/No Ans]  
[BNA]  
Select Call Forwarding when Busy or Not Answered.  
• Alternately dial 2.  
[Off-Premise]  
[MORE + OFFP]  
Select Call Forwarding Off Premises.  
• Alternately dial 3.  
[Ans Machine]  
[MORE + AME]  
Select Personal Answering Machine Emulation.  
• Alternately dial 7.  
[Message]  
[MORE + MSG]  
Select Selectable Display Messaging.  
• Alternately dial 8.  
[None]  
[MORE + MORE + NONE]  
Select to cancel Call Forwarding.  
• Alternately dial 0.  
Select the Call Forwarding destination:  
• An extension number or UCD Group master number.  
0 for the operator.  
3.  
4.  
V-MAIL for voice mail.  
Select the Call Forwarding mode.  
[All]  
[All]  
Select forwarding all calls.  
• Alternately dial 2.  
[Line Only]  
[Line]  
Select forwarding outside calls only.  
• Alternately dial 8.  
1
Option will not forward voice-announced Intercom calls.  
User Programmable Feature  
Canceling All Call Forwards System-Wide  
Feature  
Mnemonic  
#CC (#22)  
Operation  
Access Level  
Call Forwarding Clear All  
#CC +Y to clear (cancel) forwarding or N to exit without  
4 and 5  
clearing + SPEAKER to hang up.  
DSX Feature Handbook  
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Call Forwarding Off Premises  
Call Forwarding Off Premises  
Description  
When a user is out of the ofce, they can send their calls to their home ofce or cell phone.  
Off Premises Call Forwarding allows a keyset user to forward their calls to an off-site location (such as a cell  
phone or remote ofce) if allowed by their Class of Service. Keyset users can stay in touch by having Off  
Premises Call Forwarding automatically forward their calls while they are away from the ofce. To set up  
Off Premises Call Forwarding, the user selects the line or Line Group over which the call should route, as  
well as the number the system should dial. The number dialed can be from an extension’s Personal Speed  
Dial bin containing an outside number, or the user can enter an outside number directly into their Personal  
Speed Dial bin 720. When a call rings the forwarded extension, the system selects the specied line or group  
and then outdials the stored number.  
Off Premises Call Forwarding reroutes:  
Intercom calls  
Transferred calls  
Direct Inward Lines  
UTRF (unscreened transfer) calls routed from the voice mail Automated Attendant  
Circular and Terminal Extension Hunting calls  
Off Premises Call Forwarding does not reroute:  
Key Ring calls  
Calls to a UCD Group master number.  
Group Ring calls (i.e., calls to a Ring Group master number)  
UCD Group Calls (i.e., calls to a UCD Group master number)  
Ringing Call Coverage key calls  
You can set up Off Premises Call Forwarding to reroute all calls or just outside calls. If an extension with  
forwarding set for outside calls only receives a screened Transfer, the initial voice-announcement broadcasts  
at the extension. When the caller hangs up to complete the transfer, the outside call forwards as programmed.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Activating or Canceling Call Forwarding Off Premises  
To activate Call Forwarding:  
Select the Call Forwarding options.  
1.  
[Menu + Call Forward]  
[Menu + Cfwd]  
Alternately do one of the following:  
• Press INTERCOM and dial *3.  
• Press your Call Forwarding Feature Key.  
Select or cancel a Call Forwarding Off Premises.  
2.  
[Off-Premise]  
[MORE + OFFP]  
Select Call Forwarding Off Premises, then proceed to step 3 below.  
• Alternately dial 3.  
[None]  
[MORE + MORE + None]  
Select to cancel Call Forwarding.  
• Alternately dial 0 or press CLEAR.  
Do one of the following.  
3.  
a.  
To select a Personal Speed Dial bin as your Off Premises Call Forwarding number:  
24  
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Call Forwarding Off Premises  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Activating or Canceling Call Forwarding Off Premises  
[SPEED DIAL BIN]  
[Bin]  
Select the bin option.  
When you see BIN#:  
• Enter the Personal Speed Dial bin you want to use (701-720) + HOLD.  
b.  
To store a new Off Premises Call Forwarding number:  
• The system automatically stores this number in bin 720.  
[NUMBER]  
[Num]  
Select the number option.  
When you see LINE/GRP/ICM:  
• Enter the line number (e.g., 1 for line 1) or Line Group number (e.g.,  
90 for group 0) + HOLD.  
• Following Speed Dial programming methods, enter the number you  
want to store (up to 16 digits long) + HOLD.  
- Press MUTE to store a Pause.  
- Press FLASH to store a Flash.  
- You cannot enter a name using this option.  
If you see 720: IN USE OVERRIDE?  
[YES]  
[YES]  
Select to override the existing entry and enter a  
new number.  
[NO]  
[NO]  
Select to cancel and back up to step 3.  
c.  
To view the currently enabled Off Premises Call Forwarding number (if any):  
[VIEW]  
[View]  
Select to view the currently stored number.  
• Press SPEAKER to exit the view mode.  
Select the Call Forwarding mode.  
4.  
[All]  
[All]  
Select forwarding all calls.  
• Alternately dial 2.  
[Line Only]  
[Line]  
Select forwarding outside calls only.  
• Alternately dial 8.  
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Call Timer  
Call Timer  
Description  
Call Timer helps users that must keep track of their time on the phone.  
Call Timer lets a keyset user with a Call Timer key time their outside calls on the telephone display. There  
are two types of Call Timer keys:  
Manual Call Timer  
Any time while placing a call or while on a call, a display keyset user can press their Manual Call Timer  
key to start the Call Timer. The Call Timer will continue until the user hangs up or presses their Manual  
Call Timer key again.  
Automatic Call Timer  
In addition to the features of the Manual Call Timer key, the Automatic Call Timer key provides automatic  
timing for outside calls. When a display keyset with an Automatic Call Timer key places or answers an out-  
side call, the Call Timer automatically starts when that outside call connects. The Automatic Call Timer  
does not automatically start for Intercom calls. The Automatic Call Timer can also work like a Manual Call  
Timer key. There is no need to have a Manual and Automatic Call Timer key on the same phone.  
The Call Timer feature also provides:  
Review of Previously Timed Call  
Any time after hanging up from a timed call, a display keyset user can press their Manual or Automatic  
Call Timer key to review the duration of that call.  
Timer Reset for Current Call  
While the display keyset user is timing their call, they can press CLEAR at any time to reset the Call  
Timer to 00:00:00.  
Automatic Timer Stop  
The system assigns the Call Timer to the active call. When the user terminates the active call, the Call  
Timer automatically shuts down.  
Wrap-up Timer Display  
After hanging up a timed call, a display keyset will show the Call Timer data for 6 seconds before returning  
the display to idle. This gives the extension user adequate time to make a record of the timed call, if desired.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Automatically TimingYour Outside Call  
To time your outside call if you have an Automatic Call Timer key:  
Place or answer outside call.  
• The Call Timer starts automatically. The Automatic Call Timer key lights red while the system times the call.  
1.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Manually TimingYour Outside Call  
To manually time your Intercom or outside call:  
1.  
While placing or while on the call, do one of the following.  
[Timer]  
[Time]  
a.  
b.  
Press the Call Timer soft key.  
Press the Manual or Automatic Call Timer key.  
• The Automatic Call Timer key lights red while the system times the call.  
26  
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Call Timer  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Stopping and Restarting the Call Timer forYour Call  
To stop the Call Timer:  
1.  
Do one of the following.  
[Timer]  
[Time]  
a.  
b.  
Press the Call Timer soft key.  
Press the Manual or Automatic Call Timer key.  
2.  
The Call Timer disappears from the display.  
To restart the Call Timer:  
• The timer will restart from 00:00.  
1.  
Do one of the following.  
[Timer]  
[Time]  
a.  
Press the Call Timer soft key.  
b.  
Press the Manual or Automatic Call Timer key.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Resetting the Call Timer  
To reset the Call Timer while it is running (i.e., timing your call):  
Press CLEAR.  
• The Call Timer restarts from 00:00. It does not disappear from the display.  
1.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Reviewing a Call’s Duration  
To review the duration of your last timed call:  
1.  
2.  
Wait for the Manual or Automatic Call Timer key to go out.  
Press the Manual or Automatic Call Timer key.  
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Call Waiting / Camp-On  
Call Waiting / Camp-On  
Description  
Call Waiting helps busy extension users know when they have additional waiting calls. It also  
lets callers wait in line for a busy extension without being forgotten.  
With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging  
up. When the user Camps-On (by dialing 2), the system signals the busy extension with two beeps indicating  
the rst waiting call. (The busy extension can be on a handset or Handsfree call.) The call goes through when  
the extension becomes free.  
If an extension has more than one caller waiting, they queue on a rst-in/rst-out basis (FIFO). The exten-  
sion will not hear Camp-On beeps for additional waiting calls.  
Off-Hook Signaling also alerts the user when unanswered calls are waiting to get through. Turn to Off-Hook  
The following chart shows when the two types of Off-Hook Signaling occur. Note that Camp-On tones occur  
for an extension when they are the exclusive recipient of the call (such as a DIL).  
Off-Hook Ringing  
Camp-On Tones  
Key Ring  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
Yes  
Yes  
No  
Transferred Outside Call  
Direct Inward Line  
Transfer from voice mail (UTRF)  
Call Coverage Key  
Group Call Pickup Key  
No  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Camp-On to a Busy Extension  
To Camp-On to a busy extension:  
Call the busy extension.  
• Listen for busy or busy/ring tone.  
• With IntraMail installed, you will hear a voice prompt rst.  
1.  
Dial 2 but do not hang up.  
• If you hang up, the system converts your Camp-On to a Callback.  
2.  
3.  
When your co-worker hangs up their initial call, you hear:  
• Ringback as their telephone rings.  
Your co-worker’s voice when they answer.  
28  
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Callback  
Callback  
Description  
With Callback, a user does not have to repeatedly call a busy extension back, hoping to nd it idle.  
When an extension user calls a busy co-worker, they can leave a Callback request for a return call. The sys-  
tem services Callback requests as follows:  
Caller at extension A leaves a Callback at extension B.  
- Caller can place or answer additional calls in the mean time.  
When extension B becomes idle, the system rings extension A. This is the Callback ring.  
Once caller A answers the Callback ring, the system rings (formerly busy) extension B.  
- If caller A doesn’t answer the Callback ring, the system cancels the Callback.  
As soon as caller B answers, the system sets up an Intercom call between A and B.  
An extension user can leave a Callback at many extensions simultaneously. The system processes the Call-  
backs as the extensions become free. In addition, many extensions can leave a Callback at the same exten-  
sion. The system processes these Callbacks on a rst-in/rst-out (FIFO) basis.  
If an extension user leaves a Callback request and then fails to answer within four rings, the system cancels  
the Callback.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Leaving a Callback  
To leave a Callback at a busy extension:  
Call the busy extension.  
• Listen for busy or busy/ring tone.  
1.  
2.  
3.  
4.  
Dial 2 and hang up.  
• Stay on the line without hanging up if you want to Camp-On instead.  
When the busy co-worker becomes free:  
You hear Intercom ring.  
Answer the Intercom ring.  
• The system automatically places a call to your co-worker.  
• Speak to your co-worker when the call goes through.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Cancelling a Callback  
To cancel a Callback:  
Do not lift the handset, do not press INTERCOM, and do not press SPEAKER.  
1.  
2.  
Dial # + DC (32).  
• This cancels the Callback you have left. If you have left callbacks for several extensions, this simultaneously  
cancels all your Callbacks.  
DSX Feature Handbook  
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Caller ID  
Caller ID  
Description  
Caller ID automatically displays the phone number and optional name for incoming outside calls.  
Caller ID allows a display keyset to show an incoming caller’s telephone number (called Directory Number  
or DN) and optional name as the call is ringing. Caller ID supports the telco’s Called Number Identication  
(CNI) and Called Number Delivery (CND) service, when available. These services provide the Caller ID  
information (i.e., messages) between the rst and second ring burst of an incoming call.  
Caller ID provides the following features:  
Single and Multiple Message Format Compatibility  
There are two types of Caller ID message formats currently available: Single Data Message Format (SDMF)  
and Multiple Data Message Format (MDMF). With Single Message Data Format, the telco sends only the  
caller’s phone number (DN). The DN can be up to 10 digits long. In Multiple Data Message Format, the  
telco sends the DN and the caller’s name. The DN for this format can be up to 15 digits long, and the name  
provided can consist of up to 15 ASCII characters.  
If no DN is received, no number or error message displays.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Clearing the Display  
To cancel (clear) the Caller ID display and return your phone to its normal display:  
You can only do this while you are on a call, not while your phone is ringing.  
Press CLEAR.  
1.  
To turn the Caller ID display back on (after you press CLEAR to cancel it):  
Press CHECK.  
1.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Third Party Caller ID  
To display the Caller ID data for the third party’s call:  
Press INTERCOM + CHECK.  
1.  
2.  
Press one of the following keys for the call you want to check.  
You see Caller ID data for the line you select.  
Press a line key while the call is ringing or connected to the third party.  
Press a loop key while the call is ringing the third party.  
Press a Hotline key while the call is connected to the third party.  
Press a Call Coverage key while the call is ringing the third party.  
Hang up when you are done.  
3.  
30  
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Caller ID Logging  
Caller ID Logging  
Description  
An extension can store the caller’s name and phone number for easy review and redialing.  
When caller ID is enabled, Caller ID Logging stores a record of the caller’s number and name (if provided  
by the telco) for each outside call that rings an extension. This allows an extension user to easily review and  
redial their calls. The system can log records directly to an extension or to one of 8 Caller ID Logging  
Groups. All the extensions in the same Logging Group share the same Caller ID records. Each extension or  
Logging Group can store up to 99 Caller ID records. The system stores up to 1000 Caller ID records, allo-  
cated among all extensions and Caller ID Logging Groups. All Caller ID records are retained when the sys-  
tem is powered down or reset. If a line rings more than one extension simultaneously, the system logs the  
call at all ringing extensions.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Reviewing the Caller ID Log  
To review your Caller ID log:  
[Calls XX]  
[CLXX]  
Select the Caller ID log.  
Your Ring/Message Lamp will wink on (green) when you have Caller ID records  
that you have not yet reviewed.  
1.  
[View All]  
[All]  
Select to review all your Caller ID records.  
You see the following review options.  
• Press Volume Up and Volume Down to scroll through your records.  
Review Options  
• On a 3-line display telephone, press CHECK to switch between the name (page 1)  
and number (page 2) display.  
[Callback]  
[Call]  
Select to call the person back.  
[Delete]  
[Del]  
Select to delete the displayed record.  
[Store Bin]  
[Stor]  
Select to store the number in one of your Personal Speed Dial  
bins (following normal Speed Dial programming steps).  
[Delete All]  
[N/A]  
Select to delete all your Caller ID records.  
[Exit]  
[Exit]  
Back up to the beginning without making any changes.  
[View Unans]  
[Unan]  
Select to review Caller ID records for calls that rang your extension and  
were unanswered.  
• Go to the review options (see above).  
• Press Volume Up and Volume Down to scroll through your records.  
[Delete All]  
[Del*]  
Select to delete all Caller ID records logged at your phone or in your group.  
[View Ans]  
[N/A]  
Select to review Caller ID records for calls that rang your phone and were  
answered (somewhere in the system).  
• Press Volume Up and Volume Down to scroll through your records.  
• Go to the review options (see above).  
[Exit]  
[Exit]  
Select to exit.  
• Alternately dial 9.  
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Central Office Calls, Answering  
Central Ofce Calls, Answering  
Description  
The system allows outside calls to ring and be answered at any combination of system extensions.  
The system provides exible routing of incoming CO calls to meet the exact site requirements.  
Answering Priority  
When multiple calls ring an extension simultaneously, the system services the ringing calls in the follow-  
ing order:  
1. Ringing Intercom call  
2. Line or loop key (from lowest to highest)  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Answering Outside Calls  
To answer an outside call:  
• An incoming call on a line or loop key will ash red.  
• An incoming call on your Direct Inward Line will ash green.  
Lift handset.  
1.  
2.  
• If you have Ringing Line Preference, this will answer the incoming call.  
• If you have Automatic Handsfree, you can press the line or loop key without rst lifting the handset.  
Press ashing line or loop key.  
• The key will be on (green) after you answer the call.  
User Programmable Feature  
Setting Up Line Key Ringing  
Feature  
Mnemonic  
Operation  
Access Level  
#RAL  
(#725)  
Feature Keys  
Outside Line Keys: #RAL + Line Key repeatedly to select  
ringing mode + SPEAKER to exit.  
2-5  
Line keys ash as follows:  
- Lamp only = On red  
- Immediate ring = On green  
- Delay ring = Fast ash green  
- Night ring = Slow ash green  
32  
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Central Office Calls, Placing  
Central Ofce Calls, Placing  
Description  
Customize the call placing options to meet the site requirements and each individual’s needs.  
The system provides exibility in the way each extension user can place outgoing calls. A user can place a  
call by:  
Pressing a Line Key  
Any keyset can have line keys for one-touch access to specic lines.  
Pressing a Loop Key  
Loop Keys provide a user with one-touch access to the assigned Loop Group. Loop Groups can consist  
of one or more Line Groups.  
Using Line Dial-Up  
With Line Dial-Up, a user can select a specic line by pressing INTERCOM and dialing the Line  
Dial-Up code (#9) followed by the line number (1-64).  
Using Direct Line Access  
Direct Line Access allows a user to access a line by pressing INTERCOM and dialing the line’s exten-  
sion number (e.g., 101 for line 1, 102 for line 2. etc.).  
Dialing a Line Group Access Code  
User’s can also place outside calls by pressing INTERCOM and dialing a Line Group Access Code (90-98).  
Line Group Routing  
If the system has Line Group Routing enabled, user’s get the rst available line when they press INTER-  
COM and dial 9.  
Store and Forward  
Store and Forward is an alternate method of placing outside calls in which the system stores (“collects”) the  
digits a user dials, waits for the user to nish dialing, and then redials the digits on the selected line. Store  
and forward provides Intercom dial tone to the caller as soon as they dial a line access code or press a loop  
key, similar to conventional ARS operation. When the user has completed dialing, the system will dial out  
the call over the connected line after 6 seconds or when the user dials #. Store and Forward can also be an  
advantage when connected to a T1 service that does not provide line dial tone.  
Post dialing for Store and Forward calls is also available. After a user dials using Store and Forward, they  
can manually dial additional digits. The normal post dialing soft keys (such as AUTO REDIAL [ALND] for  
Auto Redial) are also enabled.  
Store and Forward does not apply to line keys, Direct Line Access, or line dial up (i.e., #9 plus the line  
number).  
You can use Account Codes with Store and Forward enabled (see Operation below).  
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Central Office Calls, Placing  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Placing Outside Calls Using Line Keys  
To place an outside call over a specic line using a line key:  
1.  
2.  
Lift handset.  
Press line key.  
You hear dial tone on the line you select and the line key lights green.  
• To use loop keys for placing calls, see Loop Keys (page 103).  
3.  
Dial outside number.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Placing Outside Calls Using Line Dial-up or Direct Line Access  
To place an outside call over a specic line using a Line Dial-up or Direct Line Access:  
1.  
2.  
3.  
Lift handset.  
Press INTERCOM.  
Do one of the following:  
a.  
For Line Dial-up:  
Dial #9 followed by the line number (e.g., 01 for line 1).  
• If you hear busy tone, you may be able to dial 2 to queue for the busy line.  
For Direct Line Access:  
b.  
Dial 1 plus the line number (e.g., 01 for line 1).  
• If you hear busy tone, you may be able to dial 2 to queue for the busy line.  
3.  
Dial outside number.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Placing Outside Calls Using Line Groups  
By default, pressing Intercom and dialing 911 or lifting the handset and dialing 911 will not call emergency services.  
To place an outside call over a Line Group:  
1.  
2.  
2.  
Lift handset.  
Press INTERCOM.  
Dial the Line Group code (90-98).  
• If you hear dial tone as soon as you dial 9, your system has Line Group Routing enabled. See Line Group  
3.  
Dial outside number.  
34  
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Central Office Calls, Placing  
Using Store and Forward  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Feature Name  
To place an outside call using Store and Forward:  
1.  
Do one of the following.  
a.  
Press INTERCOM and dial 9.  
You may optionally be able to dial 90-98.  
b.  
c.  
Press a Switched Loop key + Dial Line Group number (90-98).  
Press Fixed Loop key.  
2.  
3.  
Dial the outside telephone number.  
When you have nished dialing, wait 6 seconds or dial # for the call to go though,  
• The stored number dials out.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Store and Forward and Account Codes  
To place an outside call when both Store and Forward and Account Codes are enabled:  
• With Forced Account Codes for Toll Calls Only, you do not have to enter an Account Code for local calls. Just dial  
the call normally.  
1.  
Do one of the following.  
a.  
b.  
c.  
Press INTERCOM and dial 9 (or optionally 90-98).  
Press Switched Loop key + Dial the Line Group number (90-98).  
Press Fixed Loop key.  
2.  
3.  
Dial the outside telephone number.  
Do one of the following.  
a.  
b.  
c.  
Wait for three beeps (Forced Account Codes only).  
[Account Code]  
[ACCT]  
Select Account Code soft key.  
Press your Account Code Feature Key.  
4.  
5.  
Enter the Account Code.  
Do one of the following.  
a.  
b.  
c.  
Wait 6 seconds.  
[Account Code]  
[ACCT]  
Select Account Code soft key.  
Press your Account Code Feature Key.  
Dial #.  
d.  
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Check Key  
Check Key  
Description  
Quickly check keyset and DSS Console Feature Key assignments.  
A keyset user can use the CHECK key to check keyset and DSS Console Feature Key assignments and Per-  
sonal Speed Dial bin names.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Checking Feature Key Assignments  
To check a Feature Key assignment:  
Press CHECK.  
1.  
2.  
3.  
Press the Feature Key on keyset or DSS Console.  
Do one of the following.  
Press another Feature Key to check.  
a.  
b.  
Press SPEAKER to exit the check mode.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Checking Personal Speed Dial Bin Name and Number  
(22-Button and 34-Button 3-Line Keysets Only)  
To check a Personal Speed Dial name and number:  
Press CHECK.  
1.  
2.  
Do one of the following.  
a.  
b.  
Press the Personal Speed Dial bin key once to display the name for the lower numbered bin.  
• For example, pressing bin 1 in this step displays the name for 701.  
Press the Personal Speed Dial bin key a second time to display the number stored in the lower num-  
bered bin.  
• For example, pressing bin 1 in this step displays the number stored for 701.  
c.  
d.  
Press the Personal Speed Dial bin key a third time to display the name for the higher numbered bin.  
• For example, pressing bin 1 in this step displays the name stored for 711.  
Press the Personal Speed Dial bin key a fourth time to display the number stored in the higher num-  
bered bin.  
• For example, pressing bin 1 in this step displays the number stored for 711.  
Press another key or SPEAKER to exit the check mode.  
3.  
36  
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Conference  
Conference  
Description  
A user can set up a multiple-party telephone meeting without leaving the ofce.  
Conference lets an extension user add additional inside and outside callers to their conversation. The follow-  
ing table shows the system’s Conference capacities:  
Description  
Capacity  
Conference circuits  
32  
32  
Maximum simultaneous users in Conference  
(total of all Conferences system-wide)  
Maximum simultaneous conferences  
8
8
Maximum parties in any one Conference  
(lines and/or extensions)  
The system’s 32 Conference circuits are dynamically allocated as users request them.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Setting up a Conference  
To set up a Conference:  
Establish an Intercom or outside call.  
1.  
2.  
Press CONF.  
Your hear Intercom dial tone.  
Your caller hears Music on Hold (if installed) while they wait for you to set up the Conference.  
Do one of the following:  
3.  
a.  
b.  
c.  
Dial extension you want to add.  
Place or answer an outside call.  
Retrieve a call from Park Orbit.  
Press CONF to set up the Conference.  
• If you cannot add additional parties to your Conference, you have exceeded the system’s Conference limit.  
4.  
5.  
Repeat steps 2-4 to add additional parties to your Conference. You can also do one of the following.  
a.  
b.  
To optionally place a Conference on Hold:  
Press HOLD.  
To reinstate the Conference on Hold.  
Press CONF.  
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Conference  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Exiting a Conference  
To exit a Conference without affecting the other parties:  
Hang up.  
• The remaining parties can continue their conversation uninterrupted.  
1.  
• If you were in Conference with two outside lines, this may set up a tandem call. Refer to Tandem Calls /  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Conference at a Single LineTelephone  
To use Conference at a single line telephone:  
Establish an Intercom or outside call.  
1.  
2.  
3.  
Hookash and dial the extension or outside line you want to add.  
Hookash and dial #10 to set up the Conference.  
• If you cannot add additional parties to your Conference, you have exceeded the system’s Conference limit.  
Repeat steps 2 and 3 to add additional parties to your Conference.  
4.  
38  
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Cordless Telephone  
Cordless Telephone  
Description  
Provides cordless mobility and a rich feature set for employees away from their desks.  
The DSX Cordless Lite II Telephone (P/N 730087) is a 900 Mhz digital narrow band FM cord-  
less telephone that provides mobility, exibility and convenience for those who spend much of  
the workday away from their desk. Fully integrated with the DSX system, the DSX Cordless  
Lite II Telephone offers many standard features such as Call Forwarding, Call Coverage, Hot-  
line, and Voice Mail. Complemented by 4 fully programmable function keys (with LEDs), the  
DSX Cordless Lite II Telephone achieves a whole new level of convenience and mobility. An  
easy-to-read 16-character by 2-line LCD display (with four status icons), volume controls, a  
rechargeable Nickel Metal Hydride Battery Pack, and a handy belt clip round out the elegant  
and affordable DSX Cordless Lite II Telephone.  
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Dial Number Preview  
Dial Number Preview  
Description  
Dial Number Preview helps the user avoid dialing errors.  
Dial Number Preview lets a display keyset user dial and review a number before the system dials it out.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Dial Number Preview  
To dial using Dial Number Preview:  
Do not lift the handset and do not press SPEAKER or INTERCOM.  
1.  
2.  
Dial *.  
Your display shows: DIAL PREVIEW.  
Dial the number you want to call.  
Your display shows the digits for your call.  
3.  
4.  
Press a line key.  
Your call will dial out on the line selected.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Editing the Displayed Number  
To correct the displayed digits before dialing them out:  
Press Volume Up or Volume Down until the cursor replaces the digit you want to change.  
1.  
Volume Up moves the cursor left; Volume Down moves the cursor right.  
Dial the digit that you want to replace the cursor.  
Do one of the following.  
2.  
3.  
a.  
b.  
Press Volume Up or Volume Down to place the cursor over any other digits you want to edit.  
Press Volume Down until the entire number displays to the left of the cursor.  
• The system will only dial the digits to the left of the cursor.  
Press a line key to have the system automatically dial the displayed number.  
4.  
40  
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Dial Number Preview  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Dial Number Preview Editing Example  
To replace 2049265410 with 2039265400:  
Dial * followed by 2049265410. You see: 2049265410-  
Press Volume Up until you see: 20-9265410  
Dial 3. You see: 203-265410  
1.  
2.  
3.  
4.  
5.  
6.  
7.  
Press Volume Down until you see: 20392654-0  
Dial 0. You see: 203926540-  
Press Volume Down until the entire number displays to the left of the cursor. You see: 2039265400-  
Press line key to dial number.  
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Direct Inward Line  
Direct Inward Line  
Description  
A DIL lets an employee know which calls are just for them.  
A Direct Inward Line (DIL) is a line that rings an extension directly. Since DILs only ring one extension,  
employees always know which calls are for them. For example, a company operator can have a Direct  
Inward Line for International Sales Information. When outside callers dial the DIL’s phone number, the call  
rings the operator on the International Sales line key. The DIL does not ring other extensions.  
Assigning a DIL to an extension automatically provides immediate ringing and incoming access for the line,  
with no additional programming required.  
A DIL can ring:  
Extension numbers (including the attendant’s extension)  
Ring Group master numbers  
UCD Group master numbers (including the voice mail master number)  
Night Mode Control  
The extension to which the line is terminated controls the night mode of the line. For example, if extension  
301 has line 1 assigned as a DIL, the user can press DND to switch line 1 to its night routing destination.  
Switching line 1 to night mode at extension 301 has no affect on the night mode of the system. This exibil-  
ity could allow a service dispatcher with several DILs to independently send lines to their night destinations  
without affecting the night mode of the entire system.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
HandlingYour Direct Inward Lines  
To answer a call on your Direct Inward Line:  
The line or loop key for your DIL ashes green.  
1.  
2.  
Lift handset.  
• The key lights on green when you connect to your caller.  
To place your Direct Inward Line into the Night Mode:  
Press DND.  
Your DND ashes.  
1.  
• This also enables Do Not Disturb for your extension.  
42  
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Direct Line Access  
Direct Line Access  
Description  
Priority users can access lines directly. Direct Line Access also lets maintenance personnel  
access and test individual lines.  
Direct Line Access lets an extension user access (seize) an individual line. After seizing the line, the user can  
dial any outside telephone number without restriction. An extension’s Class of Service allows or denies  
Direct Line Access. Direct Line Access is normally only provided for attendants, priority users and mainte-  
nance personnel.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Direct Line Access  
To place a call over a specic line using Direct Line Access:  
Lift the handset.  
1.  
2.  
3.  
Press INTERCOM.  
Dial 1 plus the line number (e.g., 01 for line 1).  
• If you hear busy tone, you may be able to dial 2 to queue for the line. See Line Queuing / Line Callback  
Dial the outside number.  
4.  
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Direct Station Selection (DSS)  
Direct Station Selection (DSS)  
Description  
Quickly place and Transfer calls to co-workers, without having to look up or dial your co-  
worker’s extension numbers.  
Important  
If you enable an extension’s DSS Keys and leave the extension’s default Prime Line programming  
intact, the line keys automatically change to DSS keys when the user lifts the handset.  
If an extension’s Direct Station Selection (DSS) Keys are enabled, Feature Keys automatically become  
Direct Station Selection (DSS) keys when the user presses INTERCOM. Direct Station Selection provides an  
extension user with one-button Intercom access and Transfer to co-workers. Each DSS key also provides a  
Busy Lamp Field (BLF) for the assigned co-worker.  
When the DSS/BLF key is:  
The covered extension is:  
Off  
On  
Idle  
Busy or ringing  
In Do Not Disturb  
Flashing fast  
44  
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Direct Station Selection (DSS)  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Placing a Call using a DSS Key  
To place a call to a co-worker using a DSS key:  
Lift the handset.  
1.  
2.  
Press INTERCOM.  
Your DSS keys show the status of the assigned extension:  
Off = Idle  
On = Busy or ringing  
Fast ash = in Do Not Disturb  
Press DSS key for the co-worker you want to call.  
3.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Transferring a Call using a DSS Key  
To Transfer a call to a co-worker using a DSS key:  
Place or answer an outside call.  
1.  
2.  
Press INTERCOM.  
Your DSS keys show the status of the assigned extension:  
Off = Idle  
On = Busy or ringing  
Fast ash = in Do Not Disturb  
Press DSS key for the co-worker you want to call.  
Do one of the following:  
3.  
4.  
a.  
b.  
Press TRANSFER to have the Transfer go through unscreened.  
Wait for your co-worker to answer if you want them to screen the transfer, then pressTRANSFER.  
User Programmable Feature  
Setting Up DSS Keys  
Operation  
Feature  
Mnemonic  
Access Level  
#BLF  
(#253)  
DSS  
#BLF + Press Feature Key + HOLD + Enter extension  
number + Volume Up + Program another key or  
SPEAKER to exit.  
1-5  
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Direct Station Selection (DSS) Console  
Direct Station Selection (DSS) Console  
Description  
DSS Consoles provide one-touch access to extensions, lines, and system features.  
The DSS Console (P/N 1090024 for black and P/N 090029  
for white) gives a keyset user one-button access to exten-  
sions, lines, and selected features. This saves time for users  
that do a lot of call processing such as operators or dis-  
patchers).  
The system allows you to install 4 DSS Consoles maxi-  
mum per system. DSS Consoles use their own digital sta-  
tion port and do not require a separate power supply. In  
programming, you assign each installed console to an  
“owner” keyset. Each console can only have one owner.  
You can assign the following types of Feature Keys to a DSS Console.:  
Account Code  
Intercom Directory Dialing  
Line keys  
Save Number Dialed  
Speed Dial, Personal  
Call Coverage (immediate,  
delayed or no ring)  
Call Forwarding  
Message Center  
Night key  
Speed Dial, System  
Split  
Group Call Pickup (immedi-  
ate, delayed or no ring)  
Headset key  
Hotline  
Page Zones  
Park Orbit  
Voice Mail Conversation  
Record  
46  
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Direct Station Selection (DSS) Console  
Default DSS Console Key Assignments  
The following illustration shows the default DSS Console key assignments.  
300  
306  
301  
307  
302  
308  
303  
309  
315  
321  
327  
333  
339  
345  
304  
310  
305  
311  
312  
313  
314  
316  
317  
318  
319  
320  
322  
323  
324  
325  
326  
328  
329  
330  
331  
332  
334  
335  
336  
337  
338  
340  
341  
342  
343  
344  
346  
347  
ALL  
Page 1  
Park 62  
Page 2  
Park 63  
Page 3  
Park 64  
Park 60  
Park 66  
Park 61  
Night  
CALL  
Park 65  
ANSWER  
RELEASE  
TRANSFER  
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Direct Station Selection (DSS) Console  
DSS Console Feature Key Assignments  
DSS Console Feature Key Assignments (Page 1 of 4)  
Key Type  
Description  
Key Code and Data  
0
Operation  
Use this option to designate a Feature Key as  
undened (no function).  
N/A  
Undened  
3 + nn (line  
number 1-64)  
Use this option to assign a Feature Key as a  
line key.  
Press the key to  
place or answer call.  
Line  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . . . . Line is idle or not installed.  
On (red) . . . . . . . . . . . A co-worker is busy on the line or has the line on Exclusive Hold.  
On (green) . . . . . . . . . You are busy on the line.  
Wink On (red) . . . . . . . On System Hold at a co-worker’s extension.  
Wink On (green). . . . . . On System Hold at your extension.  
Double Wink On (green). On Exclusive Hold or recalling your extension.  
Slow Flash (red). . . . . . Line is ringing.  
Slow Flash (green):. . . . Lineisringingoryourextensiondirectly.  
4 + nn (Park Orbit  
60-69)  
Use this option to assign a Feature Key as a  
Park Orbit key.  
Press key to Park or  
retrieve parked call.  
Park Orbit  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . Orbit is idle.  
On . . . . . . . . . . . Orbit is holding a parked call.  
Wink On (green). . . Orbit is holding a call you parked.  
5 + nnn (extension  
number)  
Use this option to assign a Feature Key as a  
Hotline key. You cannot set up a hotline for an  
outside line.  
Press key to call  
Hotline partner.  
Hotline  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . Partner extension is idle.  
On . . . . . . . . . . . Partner extension is busy or ringing.  
Medium Flash . . . . Partner extension is in DND for outside calls (option 1).  
Fast Flash. . . . . . . Partner extension is in DND for Intercom calls (option 2) or All Calls (option 3).  
6 + nnn (extension  
number)  
Use this option to assign a Feature Key as an  
immediately ringing Call Coverage Key.  
Press key to call cov-  
ered extension or  
pick up ringing call.  
Call Coverage  
Immediate Ring  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . Covered extension is idle.  
On . . . . . . . . . . . Covered extension is busy.  
Slow Flash . . . . . . Covered extension is ringing.  
Medium Flash . . . . Covered extension is in DND for outside calls (option 1).  
Fast Flash. . . . . . . Covered extension is in DND for Intercom calls (option 2) or All Calls (option 3).  
48  
Features  
DSX Feature Handbook  
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Direct Station Selection (DSS) Console  
DSS Console Feature Key Assignments (Page 2 of 4)  
Key Type  
Description  
Key Code and Data  
Operation  
7 + nnn (extension  
number)  
Use this option to assign a Feature Key as a  
lamp only (no ring) Call Coverage Key.  
Press key to call cov-  
ered extension or  
pick up ringing call.  
Call Coverage No  
Ring  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . Covered extension is idle.  
On . . . . . . . . . . . Covered extension is busy.  
Slow Flash . . . . . . Covered extension is ringing.  
Medium Flash . . . . Covered extension is in DND for outside calls (option 1).  
Fast Flash. . . . . . . Covered extension is in DND for Intercom calls (option 2) or All Calls (option 3).  
8 + nnn (extension  
number)  
Use this option to assign a Feature Key as a  
delayed ringing Call Coverage Key.  
Press key to call cov-  
ered extension or  
pick up ringing call.  
Call Coverage  
Delay Ring  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . Covered extension is idle.  
On . . . . . . . . . . . Covered extension is busy.  
Slow Flash . . . . . . Covered extension is ringing.  
Medium Flash . . . . Covered extension is in DND for outside calls (option 1).  
Fast Flash. . . . . . . Covered extension is in DND for Intercom calls (option 2) or All Calls (option 3).  
9 + nn (Pickup Group  
1-16)  
Use this option to assign a Feature Key as an  
immediately ringing Group Call Pickup key.  
Press key to answer  
call ringing Pickup  
Group.  
Group Pickup  
Immediate Ring  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . No call is ringing the pickup group.  
Slow Flash (green) . A call is ringing the pickup group.  
10 + nn (Pickup  
Group 1-16)  
Use this option to assign a Feature Key as a  
lamp only (no ring) Group Call Pickup key.  
Press key to answer  
call ringing Pickup  
Group.  
Group Pickup No  
Ring  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . No call is ringing the pickup group.  
Slow Flash (green) . A call is ringing the pickup group.  
11 + nn (Pickup  
Group 1-16)  
Use this option to assign a Feature Key as a  
delay ring Group Call Pickup key.  
Press key to answer  
call ringing Pickup  
Group.  
Group Pickup  
Delay Ring  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . No call is ringing the pickup group.  
Slow Flash (green) . A call is ringing the pickup group.  
13 + n (Page Zone 1-  
7, 0 for All Call)  
Use this option to assign a Feature Key as a  
Page Zone key.  
Press key to Page  
into assigned zone.  
Page Zone  
Busy Lamp Field (BLF)  
On . . . . . . . . . . . The assigned Page zone is busy.  
On (green) . . . . . . The assigned Page zone is busy broadcasting an announcement you are making.  
Off . . . . . . . . . . . The assigned Page zone is idle.  
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Features  
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Direct Station Selection (DSS) Console  
DSS Console Feature Key Assignments (Page 3 of 4)  
Key Type  
Description  
Key Code and Data  
Operation  
14 + nnn (bin 001-  
999)  
Use this option to assign a Feature Key as a  
System Speed Dial key. You assign the key to  
specic System Speed Dial bin.  
Press key to dial  
stored number.  
System Speed  
Dial  
• There is no BLF for this key type.  
15 + nnn (01-20)  
Use this option to assign a Feature Key as a  
Personal Speed Dial key.You assign the key to  
a specic Personal Speed Dial bin.  
Press key to dial  
stored number.  
Personal Speed  
Dial  
• There is no BLF for this key type.  
17 + nnn (extension  
number of valid Sub-  
scriber Mailbox)  
Use this option to assign a Feature Key as a  
Voice Mail Record key.  
Press key to record  
conversation into  
mailbox.  
Voice Mail  
Record  
You must have voice mail installed to  
use this key.  
• A voice prompt and periodic beep will  
remind you that your calls are being  
recorded.  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . Conversation Record is off.  
Fast Flash (green) . Conversation Record is on.  
18 + CLEAR  
(System Night key)  
18 + UCD Group  
master number  
(UCD Night key)  
Use this option to assign a Feature Key as a  
Night key. There are two options: System  
Night key and UCD Night key. The System  
Night key puts all Key Ring lines and lines  
terminated to Ring Group master numbers  
into the night mode. The UCD Night key puts  
all lines terminated to the UCD Group master  
number into the night mode.  
Press key to put Key  
Ring lines and lines  
terminated to Ring  
Group master into  
night mode.  
Night  
OR  
Press key to put  
lines terminated to  
UCD master into  
night mode.  
Busy Lamp Field (BLF)  
On . . . . . . . . . . . Night mode is on.  
Off . . . . . . . . . . . Night mode is off.  
20  
21  
Use this option to assign a programmable key  
as a Split key.  
• There is no BLF for this key type.  
Split  
Use this option to assign a programmable key  
as an Intercom Directory Dialing key.  
Press key to access  
Intercom Directory  
Dialing.  
Intercom  
Directory Dialing  
Busy Lamp Field (BLF)  
On . . . . . . . . . . . Intercom Directory Dialing is active (being used).  
Off . . . . . . . . . . . Intercom Directory Dialing is inactive (off).  
24 + nnn (extension  
number)  
Use this option to assign a Feature Key as a  
Message Center key.  
Press key to call  
Message Center  
Mailbox.  
Message Center  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . No messages waiting in the Message Center Mailbox.  
Fast Flash (green) . Messages waiting in the Message Center Mailbox.  
50  
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Direct Station Selection (DSS) Console  
DSS Console Feature Key Assignments (Page 4 of 4)  
Key Type  
Description  
Key Code and Data  
25  
Operation  
Use this option to assign a Feature Key as a  
Save Number Dialed key.  
• There is no BLF for this key type.  
While on a call:  
Save Number  
Dialed  
Press key to save  
the number you just  
dialed.  
While idle:  
Press key to redial a  
previously saved  
number.  
26  
Use this option to assign a Feature Key as an  
Account Code key.  
1. Place or answer out-  
side call.  
Account Code  
2. Press key.  
3. Enter Account Code.  
4. Press key to return to  
the call.  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . Not in Account Code mode or not entering Account Codes.  
Fast Flash (green) . In the Account Code entry mode.  
On (green) . . . . . . On a call for which the user has entered an Account Code.  
27  
Use this option to assign a Feature Key as a  
Call Forwarding key.  
Press key instead of  
pressing INTER-  
Call Forwarding  
COM and dialing *3  
.
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . Extension not call forwarded or in the Call Forwarding setup mode.  
Fast Flash. . . . . . . In the Call Forwarding setup mode.  
Wink Off . . . . . . . . Extension has Call Forwarding enabled.  
28  
Use this option to assign a Feature Key as a  
Headset key.  
Press key to enable  
or disable headset  
mode.  
Headset  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . Extension is not in the headset mode.  
On . . . . . . . . . . . Extension is in the headset mode.  
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Direct Station Selection (DSS) Console  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using the Speed Processing Keys on the DSS Console  
To use the ANSWER key:  
1.  
Press ANSWER to answer any call ringing your extension.  
To use the RELEASE key:  
1.  
Press RELEASE to hang up (disconnect) your active call.  
To use the TRANSFER key:  
1.  
Press TRANSFER on your DSS Console instead of the TRANSFER key on your extension.  
User Programmable Feature  
DSS Console Hotline Key Assignments  
Feature  
Mnemonic  
#HL (#45)  
Operation  
Access Level  
Hotline  
#HL + Press ashing Hotline key + Enter extension for  
new Hotline partner + HOLD + Program another Hotline  
key or SPEAKER to exit.  
3-5  
52  
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Directed Call Pickup  
Directed Call Pickup  
Description  
Directed Call Pickup allows co-workers to answer each other’s calls.  
Directed Call Pickup permits an extension user to intercept any type of call ringing another extension. With  
Directed Call Pickup, an extension user can pick up:  
Outside (Key Ring) calls ringing an extension  
Direct Inward Lines  
Transferred outside calls  
Ringing Intercom calls  
Recalls (e.g., Hold recall)  
Ring Group Calls (by dialing either the ringing extension’s number or the Ring Group master number)  
Ringing Call Coverage key calls  
Ringing Group Call Pickup calls  
Calls ringing the operator’s Operator Call key  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Directed Call Pickup  
To intercept a call ringing a co-worker’s extension:  
Lift the handset.  
1.  
2.  
3.  
Dial * *.  
Dial the number of the extension whose call you want to intercept.  
• To intercept a call ringing an attendant, dial the attendant’s extension number (e.g., 300). Do not dial 0 or 01-04.  
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Features  
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Directory Dialing  
Directory Dialing  
Description  
Allows users to place Intercom or Speed Dial calls from a displayed list of names.  
Directory Dialing allows a display keyset user to select a co-worker or outside call from a list of names,  
rather than dialing the phone number. There are three types of directory Dialing:  
System (Company-Wide) Speed Dial names.  
Intercom names (including extension, Ring Group and UCD Group names).  
Personal Speed Dial names.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Directory Dialing  
To place a call using Directory Dialing:  
1.  
Select the Directory Dialing type.  
[DIRECTORY + EXTENSION]  
[DIR + EXT]  
Select Intercom Directory Dialing.  
You can optionally dial 34 (while on hook).  
[DIRECTORY + PERSONAL]  
[DIR + PERS]  
Select Personal Speed Dial Directory Dialing.  
You can optionally dial 37 (while on hook).  
[DIRECTORY + COMPANY]  
[DIR + CMPY]  
Select System Speed Dial Directory Dialing.  
You can optionally dial 32 (while on hook).  
2.  
Do one of the following:  
a.  
b.  
To place the call by scrolling:  
i.  
Press Volume Up or Volume Down until the name you want to call displays.  
[Dial]  
[Dial]  
ii.  
Select to call the displayed name.  
To place the call by alphabetical dialing:  
Dial the rst letter of the desired name.  
• For example, dial 4 if the name begins with G, H, or I.  
i.  
Look at your telephone’s display and dial the digit for the letter you want to call.  
• In the example in step i:  
- Dial 1 if the name begins with G.  
ii.  
- Dial 2 if the name begins with H.  
- Dial 3 if the name begins with I.  
• The rst name that begins with your selection displays. If you see UNLISTED NAME,  
there is no name stored for your selection.  
Press Volume Up or Volume Down to scroll through all the names that begin with the  
letter you selected.  
OR  
Skip to the next step if the display name is the one you want to call.  
iii.  
iv.  
[Dial]  
[Dial]  
Select to call the displayed name.  
To exit Directory Dialing at any time:  
1.  
Press SPEAKER.  
54  
Features  
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Distinctive Ringing  
Distinctive Ringing  
Description  
Allows users to customize their telephone’s ringing so they’ll know when calls are just for them.  
Distinctive Ringing allows the installer or keyset extension user to customize keyset ringing. This permits  
the user to determine the type of call just by listening to their keyset ring. Distinctive Ringing provides:  
Distinctive Ring Conguration at Each Keyset  
A keyset user can follow intuitive soft key menus to set up distinctive ringing for their phone. Their  
phone will even play back the new ring tones as the distinctive rings are being set up.  
Line Override (Distinctive Ringing by Line and Ringing Mode)  
Each line can have its own distinctive ringing for each ring mode (day, night, or delay). This allows a  
keyset user, for example, to easily differentiate between new ringing calls and calls that are ringing their  
phone after a delay.  
Extension Ring Override  
Each keyset extension can additionally override a line’s distinctive ringing with the extension’s own  
unique settings. Extension Ring Override helps identify ringing phones in large, open work areas.  
Key Ring Override  
A keyset extension can set up unique ringing for each of its Call Coverage, Group Call Pickup, and line  
keys. If a user needs to know what type of call is ringing their phone, Key Ring Override will help.  
Unique Ringing for UCD Groups and Ring Groups  
UCD Groups and Ring Groups can have their own distinctive rings. This allows a user to tell the differ-  
ence between Intercom calls ringing their phone and UCD or Ring Group Calls.  
The Distinctive Ringing Hierarchy  
An extension’s Distinctive Ringing uses the following hierarchy:  
1. Key Ring Override  
2. Extension Ring Override  
3. Line Override  
4. Default ringing assigned by the system  
This means that Line Override will replace the default ringing assigned by the system. Extension Ring Over-  
ride will in turn replace ringing set by Line Override. Finally, Key Ring Override will replace ringing set by  
Extension Override or ringing set by Line Override.  
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Distinctive Ringing  
Understanding Ring Types  
The Ring Types determine how different types of calls rings extensions. Each Ring Type sounds unique  
because it uses one of the 10 available ring tones. The rst four Ring Types are assigned by default (see the  
table below). The last two (B and C) are unassigned by default but you can assign on your phone using  
Extension Override and Key Ring Override.  
The Ring Types  
Ring Type  
Call Type  
Intercom  
Intercom ringing  
This includes ringing Intercom calls, as well as calls ringing Extension Hunting  
groups, Call Coverage keys and the operator’s Call key.  
Ring Group  
Recall  
Ring Group ringing  
Recall ringing  
This includes Hold, Park or Transfer recall ringing.  
Ring “A”  
Ring “B”  
Ring “C”  
Type A ringing  
This includes line key, loop key, Transfer, and DIL ringing. (You can reassign  
types A, B, and C ringing in Extension Override and Key Ring Override below.)  
Type B ringing  
Not used (unassigned) by default. (You can reassign types A, B, and C ringing in  
Extension Override and Key Ring Override below.)  
Type C ringing  
Not used (unassigned) by default. (You can reassign types A, B, and C ringing in  
Extension Override and Key Ring Override below.)  
When Multiple Calls Ring an Extension  
When multiple calls with different priorities are ringing an extension, the system prioritizes ringing accord-  
ing to the list below. All LEDs will ash as appropriate for the type of call, but the telephone will ring only  
for the highest priority call.  
1. INTERCOM Key  
2. Line Key (from lowest to highest)  
3. Loop Key (from lowest to highest)  
56  
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Distinctive Ringing  
Operation  
Distinctive Ring Conguration  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Distinctive Ring Conguration  
To customize a Ring Set for your extension:  
[Menu + Ring  
[Menu + MORE + Ring]  
1.  
2.  
3.  
Select the Distinctive Ringing options.  
[Cong]  
[Cnfg]  
Select Distinctive Ring Conguration.  
Do one of the following.  
a.  
Select a Ring Type to customize.  
[Intercom]  
[Icm]  
Select to change the Intercom Ring Type.  
Select to change the Ring Group Ring Type.  
[Ring Group]  
[Rgrp]  
[Recall]  
[Rcl]  
Select to change the Recall Ring Type.  
Select to change Type A Ring Type.  
Select to change Type B Ring Type.  
Select to change Type C Ring Type.  
[Ring “A”]  
[MORE + “A”]  
[Ring “B”]  
[MORE + “B”]  
[Ring “C”]  
[MORE + “C”]  
Select a new ring tone.  
Dial a new ring tone (0-9).  
You hear the selection you entered.  
You can optionally press SPEAKER to exit the Distinctive Ringing options.  
[Cancel]  
[Cncl]  
Select to cancel and back up to the previous step.  
Select to save your selection and back up to the  
previous step.  
[Save]  
[Save]  
b.  
Set your customized ringing back to the system default.  
Select to cancel any custom settings and choose a default Ring  
Set. You see: AreYou Sure?(Y/N)  
[Default]  
[MORE + MORE + Dt]  
[Yes]  
[Yes]  
Select to default your extension’s ringing.  
[No]  
[No]  
Select to back up without defaulting your ringing.  
c.  
Exit Distinctive Ring Conguration.  
[Exit]  
[MORE + MORE + EXIT]  
Select to exit Distinctive Ring Conguration.  
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Distinctive Ringing  
Extension Override  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Extension Override  
To customize ringing for your extension’s outside calls:  
[Menu + Ring]  
[Menu + MORE + Ring]  
1.  
2.  
3.  
Select the Distinctive Ringing options.  
Select Extension Override.  
[Assign]  
[Asgn]  
Select the ringing mode you want to change.  
[Day Ring]  
[Day]  
Select day ring.  
[Night Ring]  
[Nght]  
Select night ring.  
Select delay ring.  
[Delay Ring]  
[Dely]  
[Exit]  
[Exit]  
Select to back up to the previous step without making any changes.  
a.  
For the ringing mode selected, select the Ring Type.  
[RING “A” + EXIT]  
[“A” + MORE + EXIT]  
Select Ring Type A.  
[RING “B” + EXIT]  
[“B” + MORE + EXIT]  
Select Ring Type B.  
[RING “C” + EXIT]  
[“C” + MORE + EXIT]  
Select Ring Type C.  
[CO LINE]  
[MORE + Line + EXIT]  
Select to have ringing follow Line Override.  
Press repeatedly to back up step-by-step.  
[Exit]  
[Exit]  
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Distinctive Ringing  
Key Ring Override  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Key Ring Override  
To assign a Ring Type to a Call Coverage, Group Call Pickup, or line key:  
[Menu + Ring]  
[Menu + MORE + Ring]  
1.  
2.  
Select the Distinctive Ringing options.  
Select Key Ring Override.  
[Key]  
[Key]  
a.  
Select a key type to customize.  
Select your Call Coverage keys.  
Your Call Coverage keys light.  
[Call Coverage]  
[Cck]  
Select your Group Call Pickup keys.  
Your Group Call Pickup keys light.  
[Pickup]  
[Pkup]  
Select your line keys.  
Your line keys light.  
[Line]  
[Line]  
[Exit]  
[Exit]  
Press repeatedly to back up step-by-step.  
b.  
c.  
Press the key for which you want to set the Ring Type.  
Do one of the following.  
For the key selected, choose the Ring Type.  
• Dial 1 for Ring Type A.  
i.  
• Dial 2 for Ring Type B.  
• Dial 3 for Ring Type C.  
• Dial 0 to Select to have ringing follow Line Override.  
For the key selected, press the key repeatedly to choose the ringing mode.  
• For line key night ring only (lamp only in the day):  
- Press key until it ashes slowly green.  
- Not for Group Call Pickup or Call Coverage keys.  
• For delay ring day and night:  
ii  
- Press key until it ashes fast green.  
• For lamp only (no ring) day and night:  
- Press key until it is on red.  
• For immediate ring day and night:  
Press key until it is on green.  
d.  
Press another key to program, or SPEAKER to exit.  
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Do Not Disturb  
Do Not Disturb  
Description  
DND permits an extension user to work by the phone undisturbed by incoming calls and  
announcements.  
Do Not Disturb (DND) blocks incoming calls, Off-Hook Signaling and Paging announcements. An exten-  
sion user can activate DND anytime while on a call or while their phone is idle. Once activated, incoming  
outside calls still ash the line keys. The user may use the phone in the normal manner for placing and pro-  
cessing calls.  
Do Not Disturb provides the following 4 DND options:  
(1) Incoming outside calls blocked  
(2) Incoming Intercom calls blocked  
(3) All incoming calls blocked  
(0) Cancel Do Not Disturb  
Do Not Disturb Options  
This DND option:  
Blocks these calls:  
(1) Incoming Outside Calls Blocked  
Ringing for outside calls, including:  
Key Ring calls  
Off Hook Ringing  
Call Coverage Keys  
Group Call Pickup keys  
Transferred outside calls  
Hold, Park, and Transfer recalls  
Circular or Terminal Extension Hunting calls  
DILs to the extension (if the extension is not the  
night mode termination)  
DILs to a Ring Group or UCD Group master num-  
ber (if the extension is in the group)  
(2) Incoming Intercom Calls Blocked  
Incoming Intercom calls  
Transferred Intercom calls  
Paging announcements  
Ringing from Intercom calls to the Ring Group  
master number (if the extension is in the group)  
Extension hunting calls that normally ring the  
extension  
(3) All Incoming Calls Blocked  
(0) Cancel Do Not Disturb  
All calls blocked by Option 1 and Option 2.  
Option 0 cancels Do Not Disturb  
Do Not Disturb BLF for Hotline and Call Coverage Keys  
The following charts show the Do Not Disturb Busy Lamp Field ash rates for Hotline and Call Coverage keys.  
Hotline Busy Lamp Indications  
When the key is:  
The covered extension is:  
Off  
On  
Idle or not installed  
Busy or ringing Intercom call  
In DND for outside calls (option 1)  
Medium Flash  
Fast Flash  
In DND for Intercom calls (option 2)  
or All Calls (option 3)  
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Do Not Disturb  
Call Coverage Key Busy Lamp Indications  
When the key is:  
The covered extension is:  
Idle or not installed  
Off  
On  
Busy  
Ringing  
Slow ash  
Medium ash  
Fast Flash  
In DND for outside calls (option 1)  
In DND for Intercom calls (option 2)  
or All Calls (option 3)  
Note: When transferring an outside call to an extension in DND, the Transfer will be blocked if the extension  
has enabled DND for all calls (type 3) or DND for outside calls (type 1). The Transfer will be allowed if the  
extension has enabled DND for Intercom calls (type 2).  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Enabling or Disabling Do Not Disturb  
To enable or disable DND an extension:  
1.  
2.  
While on-hook, press DND.  
Select the DND type.  
• If you don’t select a type within 10 seconds:  
- If DND is enabled, the system automatically disables DND for your extension, or  
- If DND is disabled, the system automatically enables DND type 3 for your extension.  
Select to turn off (cancel) Do Not Disturb.  
• Alternately dial 0.  
[Off]  
[Off]  
Select to block incoming outside calls only.  
• Alternately dial 1.  
[External]  
[Ext]  
Select to block incoming Intercom calls only.  
• Alternately dial 2.  
[Intercom]  
[Icm]  
Your Intercom callers will hear DND tone and see the display DO NOT DISTURB.  
Select to block all incoming calls.  
• Alternately dial 3.  
[All]  
[All]  
Your Intercom callers will hear DND tone and see the display DO NOT DISTURB.  
[Exit]  
[N/A]  
Select to return to idle.  
Your telephone’s display shows the type of DND you enabled.  
Your DND key is on.  
3.  
If you are on a call (or anytime your telephone is not idle):  
1.  
Pressing DND does one of the following.  
a.  
b.  
If DND is enabled, the system automatically disables DND for your extension.  
If DND is disabled, the system automatically enables DND type 3 for your extension.  
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Do Not Disturb Override  
Do Not Disturb Override  
Description  
Easily override a co-worker’s Do Not Disturb.  
Do Not Disturb Override lets an extension user override another extension’s Do Not Disturb. This allows a  
priority employee (such as a supervisor or executive) to get through to a co-worker right away while the co-  
worker’s phone is in Do Not Disturb. DND Override is available to all extensions that have DND Override  
set in their Class of Service. It is also available to any extension that has a Hotline key for a co-worker, even  
without the Class of Service option enabled.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Do Not Disturb Override  
To use Do Not Disturb Override:  
Dial your co-worker’s extension or press their Hotline key.  
You hear DND tone and see DO NOT DISTURB in your display.  
• If you hear busy or ring/busy tone instead, your co-worker is busy on a call.  
1.  
Select to override the extension’s Do Not Disturb.  
• Alternately dial 1.  
[DND Override]  
[Ovrd]  
2.  
3.  
The system automatically places a ringing Intercom call to your co-worker.  
62  
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Door Box  
Door Box  
Description  
Use a Door Box to remotely monitor an entrance door.  
The Door Box (P/N 922450) is a self-contained analog Intercom unit typically used to monitor an entrance  
door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends  
chime tones or ringing to all extensions programmed to receive chimes. To answer the chime or ringing, the  
called extension user just lifts the handset. This lets the extension user talk to the visitor at the Door Box.  
The Door Box is convenient to have at a delivery entrance, for example. It is not necessary to have company  
personnel monitor the delivery entrance; they just answer the Door Box instead.  
Door Box Relays  
Any keyset extension that receives Door Box chimes or ringing can control a control relay, which in turn  
typically enables an electric strike on an entrance door next to the Door Box.  
Door Box Alerts  
The system uses Ring Groups to control Door Box alerts. When a visitor at the door presses the Door Box  
call button, the Door Box will alert (chime or ring) all the extensions in the Ring Group to which the Door  
Box belongs. For example, if Door Box 309 and extensions 301 and 302 are in Ring Group 1, pressing the  
call button alerts 301 and 302.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Calling from the Door Box  
To place a call from the Door Box:  
1.  
2.  
Press the Door Box call button.  
When someone inside the building answers your call, speak toward the Door Box.  
• Once you press the call button, you can not control the call. You must wait for someone to answer.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Calling to the Door Box  
To place a call to the Door Box from a keyset:  
Lift handset and press INTERCOM.  
• At a single line set, just lift the handset.  
1.  
2.  
Dial the Door Box extension number.  
You hear two beeps, then conversation with the visitor at the door.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Answering Door Box Chimes  
To answer Door Box chimes or ringing:  
Lift the handset.  
• Door Box chimes are not available at single line telephones.  
1.  
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Door Box  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Controlling the Door Strike  
To activate the Door Box relay (which in turn controls the door strike):  
• Once set up in programming, this option is available to any member of the Door Box Ring Group as well as any  
extension with a Call Coverage key for the Door Box Ring Group.  
1.  
2.  
Place or answer a Door Box call.  
Do one of the following.  
Select to open the Door Box relay (if closed/activated).  
• Alternately press FLASH.  
[Open]  
[Open]  
a.  
Select to close the Door Box relay (if open/deactivated).  
• Alternately press FLASH.  
[Close]  
[Close]  
b.  
c.  
At a single line telephone, hookash to open or close the Door Box relay,  
64  
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Extended Ringing  
Extended Ringing  
Description  
Lets calls ring longer that usual to assist co-workers that can’t readily get to their phones.  
Extended Ringing forces an unanswered call to ring a telephone an extended number of times before rerout-  
ing. This helps a users that cannot get to their phone quickly to pick up calls (such as a warehouse worker).  
Extended Ringing is available with the following features:  
Direct Inward Line  
DILs ring for an extended period before routing to the overow destination.  
Transfer  
Transferred outside calls ring for an extended period before recalling the transferring extension.  
Operation  
None  
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Extension Hunting  
Extension Hunting  
Description  
Automatically route calls to co-workers that work closely together.  
Extension Hunting routes calls to a predened group of hunt group member extensions. A call rings in  
sequence through the hunt group until answered at a member extension. Extension Hunting is helpful, for  
example, for a group of co-workers that share responsibility for answering calls. Each call cycles through the  
group until an available member picks it up.  
There are three types of Extension Hunting:  
Circular Hunting  
Terminal Hunting  
Uniform Call Distribution (UCD) Hunting  
Circular Hunting  
A Circular Hunting group consists of a group of extensions programmed into a Circular Hunting list. A call  
unanswered at a member extension rings the next extension in the programmed list. If unanswered, the call  
will continue to cycle through the hunt group. Depending on the hunt type (see below), Circular Hunting  
will occur for transferred outside calls, DILs to a hunt group member, and ringing Intercom calls. Hunting  
does not occur for Key Ring and Ring Group calls.  
Terminal Hunting  
A Terminal Hunting group consists of a group of extensions programmed into a Terminal Hunting list. A call  
unanswered at a member extension rings the next extension in the programmed list. The call will cycle  
through the group once, until it reaches the last extension in the list. Unlike Circular Hunting, the call will  
not cycle back to the top of the hunt list. Depending on the hunt type (see below), Terminal Hunting will  
occur for transferred outside calls, DILs to a hunt group member, and ringing Intercom calls. Hunting does  
not occur for Key Ring and Ring Group calls.  
Uniform Call Distribution (UCD) Hunting  
Like Circular and Terminal Hunting, a UCD Hunting also consists of a group of extensions programmed into  
a hunt list. The system routes calls into a UCD Group according to the frequency of use of the member  
extensions. The rst extension rung is the member that has been idle the longest. The last extension rung is  
the member that has been idle the shortest.  
Each member of the group is additionally associated with a UCD Master Extension Number. To activate  
UCD Hunting, an incoming call must route to the UCD Group master number. This is done by placing an  
Intercom call to the master number, transferring a call to the master number or setting up a DIL to the master  
number. When all members of the UCD Group are busy, the call can route to the programmed UCD Over-  
ow destination.  
66  
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Extension Hunting  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Sending a Call to a Terminal or Circular Hunting Group  
To send a call to a Terminal or Circular Hunting Group:  
1.  
Do one of the following.  
a.  
b.  
c.  
d.  
Transfer an outside call to a hunt group member.  
Set up a DIL to a hunt group member.  
Place a ringing Intercom call to a hunt group member.  
Set up a hunt group member as a line’s overow destination.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Sending a Call to a UCD Group  
To send a call to a UCD Group:  
1.  
Do one of the following.  
a.  
b.  
c.  
d.  
Transfer a call to the UCD Group master number.  
Set up a DIL to the UCD Group master number.  
Place an Intercom call to the UCD Group master number.  
Set up the UCD Group master number as a line’s overow destination.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Removing/Reinstalling your Extension from your UCD Group  
To temporarily remove/reinstall your extension from your UCD Group:  
1.  
2.  
Press INTERCOM and dial *5.  
Do one of the following:  
a.  
b.  
Dial 4 to return your extension to your UCD Group.  
Dial 6 to remove your extension from your UCD Group.  
3.  
Press SPEAKER to hang up.  
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Extension Locking  
Extension Locking  
Description  
When they leave the ofce, a keyset user can secure their phone to prevent unauthorized use.  
Extension Locking allows a keyset extension user to secure their phone when they leave the ofce. The user  
may want to do this if their phone has Toll Restriction and Class of Service options enabled that could be  
easily abused. While locked, the restrictions set up in Class of Service 15 and Toll Level 7 are in force at  
the extension. When the user returns, they just unlock their extension to return it to normal operation.  
You’ll need to program the restrictions in Class of Service 15 and Toll Level 7 separately.  
Walking Class of Service and Extension Locking  
Walking Class of Service overrides Extension Locking. For example:  
Extension 301 is permitted by their Class of Service and Toll Restriction to use Paging and place long  
distance calls.  
Extension 306 locks their extension. While locked, Class of Service 15 prevents Paging and Toll Level 7  
prevents long distance calls. These features are no longer available at extension 306.  
The extension 301 user goes to extension 306 and implements Walking Class of Service.  
The extension 301 user can then use 306 to make long distance calls and Page (even though 306 was  
locked to prevent those features).  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Locking and UnlockingYour Extension  
To lock your extension:  
Press INTERCOM and dial ##5.  
1.  
• While your extension is locked, DND winks on and you hear pulsating dial tone when you press INTERCOM.  
To unlock your extension:  
Press INTERCOM and dial ##5.  
Your hear pulsating dial tone when you press INTERCOM.  
1.  
2.  
When you see ENTER PIN CODE:  
• Enter your PIN number + HOLD.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Entering or ChangingYour PIN Number  
To enter your PIN number (if you don’t have one assigned):  
1.  
2.  
Press INTERCOM and dial ##6.  
When you see ENTER NEW PIN:  
• Enter your new PIN number + HOLD.  
• When entering your PIN number:  
- CLEAR erases your entire entry.  
- REDIAL backspaces over (erases) the last digit entered.  
When you see REENTER NEW PIN:  
• Conrm your entry by reentering your new PIN number.  
3.  
68  
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Extension Locking  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Entering or ChangingYour PIN Number  
4.  
When you see NEW PIN ACCEPTED:  
[Exit]  
[Exit]  
To change your PIN number (if you already have one assigned):  
1.  
2.  
Press INTERCOM and dial ##6.  
When you see ENTER PIN CODE:  
• Enter your current PIN number + HOLD.  
When you see ENTER NEW PIN:  
3.  
• Enter your new PIN number + HOLD.  
• When entering your PIN number:  
- CLEAR erases your entire entry.  
- REDIAL backspaces over (erases) the last digit entered.  
When you see REENTER NEW PIN:  
• Conrm your entry by reentering your new PIN number.  
4.  
5.  
When you see NEW PIN ACCEPTED:  
[Exit]  
[Exit]  
Select to exit PIN number programming.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Unlocking an Extension from the Attendant’s Phone  
To unlock an extension (and clear the extension’s PIN number) from the attendant’s phone:  
Press INTERCOM and dial ##3.  
You must have a PIN number entered for your phone to use this feature.  
1.  
2.  
3.  
4.  
When you see ENTER PIN CODE:  
• Enter your PIN number + HOLD.  
When you see ENTER EXTENSION:  
• Enter the number of the extension you want to unlock + HOLD.  
When you see CLEAR PIN: xxx, do one of the following:  
[YES]  
[YES]  
Select to unlock the extension entered in step 3 above.  
[NO]  
[NO]  
Select to back up to step 2 without unlocking.  
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Feature Keys  
Feature Keys  
Description  
Feature Keys simplify feature operation.  
Each keyset has Feature Keys. These Feature Keys simplify placing calls, answering calls and using certain  
features.You can customize the function of any keyset’s Feature Keys from the system program and the User  
Programmable Features.  
The 22-Button Standard and Display Tele-  
phones feature 12 Feature Keys.  
The 34-Button Display Telephone features 24  
Feature Keys.  
The 34-Button Super DisplayTelephone also  
features 24 Feature Keys.  
You can assign the following types of Feature Keys to an extension.  
Account Code  
Intercom Directory Dialing  
Line keys  
Park Orbit  
Call Coverage (immediate,  
delayed or no ring)  
Reverse Voice Over  
Call Forwarding  
Call Timer  
Message Center  
Save Number Dialed  
Speed Dial, Personal  
Speed Dial, System  
Loop Key, Fixed  
Loop Key, Switched  
Group Call Pickup (immedi-  
ate, delayed or no ring)  
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Feature Keys  
Headset key  
Hotline  
Night key  
Split  
Page Zones  
Voice Mail Conversation  
Record  
Extension Feature Key Assignments  
Extension Feature Key Assignments (Page 1 of 5)  
Key Type  
Description  
Key Code and Data  
00  
Operation  
Use this option to designate a Feature Key as  
undened (no function).  
N/A  
Undened  
01  
Use this option to assign a Feature Key as a  
Switched Loop key.  
Press the key to  
place or answer call.  
Loop Key  
(Switched)  
Busy Lamp Field (BLF)  
Off . . . . . . . . .Loop key idle.  
On (green) . . . .You are busy on a loop key call.  
Slow Flash . . . .Line is ringing.  
02 + nn (Line Group  
90-98)  
Use this option to assign a Feature Key as a  
Fixed Loop key.  
Loop Key (Fixed)  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . . . . Loop key idle.  
On (green) . . . . . . . . . You are busy on a loop key call.  
Slow Flash . . . . . . . . . Line is ringing.  
03 + nn (line  
number 1-64)  
Use this option to assign a Feature Key as a  
line key.  
Press the key to  
place or answer call.  
Line  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . . . . Line is idle or not installed.  
On (red) . . . . . . . . . . . A co-worker is busy on the line or has the line on Exclusive Hold.  
On (green) . . . . . . . . . You are busy on the line.  
Wink On (red) . . . . . . . On System Hold at a co-worker’s extension.  
Wink On (green). . . . . . On System Hold at your extension.  
Double Wink On (green). On Exclusive Hold or recalling your extension.  
Slow Flash (red). . . . . . Line is ringing.  
Slow Flash (green):. . . . Lineisringingoryourextensiondirectly.  
04 + nn (Park Orbit  
60-69)  
Use this option to assign a Feature Key as a  
Park Orbit key.  
Press key to Park or  
retrieve parked call.  
Park Orbit  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . . . . Orbit is idle.  
On. . . . . . . . . . . . . . . Orbit is holding a parked call.  
Wink On (green). . . . . . Orbit is holding a call you parked.  
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Feature Keys  
Extension Feature Key Assignments (Page 2 of 5)  
Key Type  
Description  
Key Code and Data  
Operation  
05 + nnn (extension  
number)  
Use this option to assign a Feature Key as a  
Hotline key.  
Press key to call  
Hotline partner.  
Hotline  
A keyset user can use the #HL user-program-  
mable procedure to change the Hotline assign-  
ments on their console.  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . . . . Partner extension is idle.  
On . . . . . . . . . . . . . . Partner extension is busy or ringing.  
Medium Flash . . . . . . . Partner extension is in DND for outside calls (option 1).  
Fast Flash . . . . . . . . . . Partner extension is in DND for Intercom calls (option 2) or All Calls (option 3).  
06 + nnn (extension  
number)  
Use this option to assign a Feature Key as an  
immediately ringing Call Coverage Key.  
Press key to call cov-  
ered extension or  
pick up ringing call.  
Call Coverage  
Immediate Ring  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . . . . Covered extension is idle.  
On . . . . . . . . . . . . . . Covered extension is busy.  
Slow Flash . . . . . . . . . Covered extension is ringing.  
Medium Flash . . . . . . . Covered extension is in DND for outside calls (option 1).  
Fast Flash . . . . . . . . . . Covered extension is in DND for Intercom calls (option 2) or All Calls (option 3).  
07 + nnn (extension  
number)  
Use this option to assign a Feature Key as a  
lamp only (no ring) Call Coverage Key.  
Press key to call cov-  
ered extension or  
pick up ringing call.  
Call Coverage No  
Ring  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . . . . Covered extension is idle.  
On . . . . . . . . . . . . . . Covered extension is busy.  
Slow Flash . . . . . . . . . Covered extension is ringing.  
Medium Flash . . . . . . . Covered extension is in DND for outside calls (option 1).  
Fast Flash . . . . . . . . . . Covered extension is in DND for Intercom calls (option 2) or All Calls (option 3).  
08 + nnn (extension  
number)  
Use this option to assign a Feature Key as a  
delayed ringing Call Coverage Key.  
Press key to call cov-  
ered extension or  
pick up ringing call.  
Call Coverage  
Delay Ring  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . . . . Covered extension is idle.  
On . . . . . . . . . . . . . . Covered extension is busy.  
Slow Flash . . . . . . . . . Covered extension is ringing.  
Medium Flash . . . . . . . Covered extension is in DND for outside calls (option 1).  
Fast Flash . . . . . . . . . . Covered extension is in DND for Intercom calls (option 2) or All Calls (option 3).  
09 + nn (Pickup  
Group 1-16)  
Use this option to assign a Feature Key as an  
immediately ringing Group Call Pickup key.  
Press key to answer  
call ringing Pickup  
Group.  
Group Pickup  
Immediate Ring  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . . . . No call is ringing the pickup group.  
Slow Flash (green) . . . . A call is ringing the pickup group.  
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Feature Keys  
Extension Feature Key Assignments (Page 3 of 5)  
Key Type  
Description  
Key Code and Data  
Operation  
10 + nn (Pickup  
Group 1-16)  
Use this option to assign a Feature Key as a  
lamp only (no ring) Group Call Pickup key.  
Press key to answer  
call ringing Pickup  
Group.  
Group Pickup No  
Ring  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . . . . No call is ringing the pickup group.  
Slow Flash (green) . . . . A call is ringing the pickup group.  
11 + nn (Pickup  
Group 1-16)  
Use this option to assign a Feature Key as a  
delay ring Group Call Pickup key.  
Press key to answer  
call ringing Pickup  
Group.  
Group Pickup  
Delay Ring  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . . . . No call is ringing the pickup group.  
Slow Flash (green) . . . . A call is ringing the pickup group.  
13 + n (Page Zone 1-  
7, 0 for All Call)  
Use this option to assign a Feature Key as a  
Page Zone key.  
Press key to Page  
into assigned zone.  
Page Zone  
Busy Lamp Field (BLF)  
On . . . . . . . . . . . . . . The assigned Page zone is busy.  
On (green). . . . . . . . . . The assigned Page zone is busy broadcasting an announcement you are making.  
Off . . . . . . . . . . . . . . The assigned Page zone is idle.  
14 + nnn (bin 001-  
999)  
Use this option to assign a Feature Key as a  
System Speed Dial key. You assign the key to  
specic System Speed Dial bin.  
Press key to dial  
stored number.  
System Speed  
Dial  
• There is no BLF for this key type.  
15 + nnn (bin 01-20)  
Use this option to assign a Feature Key as a  
Personal Speed Dial key.You assign the key to  
a specic Personal Speed Dial bin.  
Press key to dial  
stored number.  
Personal Speed  
Dial  
• There is no BLF for this key type.  
16 + n (1=manual,  
2=automatic)  
Use this option to assign a Feature Key as a  
Call Timer key. There are two types of timer  
key: manual and automatic.  
Press key to start or  
stop Call Timer.  
Call Timer  
Busy Lamp Field (BLF)  
On . . . . . . . . . . . . . . Call Timer on.  
Off . . . . . . . . . . . . . . Call Timer off.  
17 + nnn (extension  
number of valid Sub-  
scriber Mailbox)  
Use this option to assign a Feature Key as a  
voice mail Record key.  
Press key to record  
conversation into  
mailbox.  
Voice Mail  
Record  
You must have voice mail installed to  
use this key.  
• A voice prompt and periodic beep will  
remind you that your calls are being  
recorded.  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . . . . Conversation Record is off.  
Fast Flash (green) . . . . Conversation Record is on.  
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Feature Keys  
Extension Feature Key Assignments (Page 4 of 5)  
Key Type  
Description  
Key Code and Data  
Operation  
18 + CLEAR  
(System Night key)  
18 + UCD Group  
master number  
(UCD Night key)  
Use this option to assign a Feature Key as a  
Night key. There are two options: System  
Night key and UCD Night key. The System  
Night key puts all Key Ring lines and lines  
terminated to Ring Group master numbers  
into the night mode. The UCD Night key puts  
all lines terminated to the UCD Group master  
number into the night mode.  
Press key to put Key  
Ring lines and lines  
terminated to Ring  
Group master into  
night mode.  
Night  
OR  
Press key to put  
lines terminated to  
UCD master into  
night mode.  
Busy Lamp Field (BLF)  
On . . . . . . . . . . . . . . Night mode is on.  
Off . . . . . . . . . . . . . . Night mode is off.  
20  
21  
Use this option to assign a programmable key  
as a Split key.  
• There is no BLF for this key type.  
Split  
Use this option to assign a programmable key  
as an Intercom Directory Dialing key.  
Press key to access  
Intercom Directory  
Dialing.  
Intercom  
Directory Dialing  
Busy Lamp Field (BLF)  
On . . . . . . . . . . . . . . Intercom Directory Dialing is active (being used).  
Off . . . . . . . . . . . . . . Intercom Directory Dialing is inactive (off).  
23 + nnn (extension  
number)  
Use this option to assign a Feature Key as a  
Reverse Voice Over key.  
While on a handset  
call, press key to  
place a private  
Reverse Voice  
Over Key  
Intercom call to  
covered extension.  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . . . . Assigned extension is idle.  
On . . . . . . . . . . . . . . Assigned extension is busy or ringing.  
Medium Flash . . . . . . . Assigned extension is in DND for outside calls (option 1).  
Fast Flash . . . . . . . . . . Assigned extension is in DND for Intercom calls (option 2) or All Calls (option 3)  
24 + nnn (extension  
number)  
Use this option to assign a Feature Key as a  
Message Center key.  
Press key to call  
Message Center  
Mailbox.  
Message Center  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . . . . No messages waiting in the Message Center Mailbox.  
Fast Flash. . . . . . . . . . Messages waiting in the Message Center Mailbox.  
25  
Use this option to assign a Feature Key as a  
Save Number Dialed key.  
• There is no BLF for this key type.  
While on a call:  
Save Number  
Dialed  
Press key to save  
the number you just  
dialed.  
While idle:  
Press key to redial a  
previously saved  
number.  
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Feature Keys  
Extension Feature Key Assignments (Page 5 of 5)  
Key Type  
Description  
Key Code and Data  
26  
Operation  
Use this option to assign a Feature Key as an  
Account Code key.  
1. Place or answer out-  
side call.  
Account Code  
2. Press key.  
3. Enter Account Code.  
4. Press key to return to  
the call.  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . . . . Not in Account Code mode or not entering Account Codes.  
Fast Flash (green) . . . . In the Account Code entry mode.  
On (green) . . . . . . . . . On a call for which the user has entered an Account Code.  
27  
Use this option to assign a Feature Key as a  
Call Forwarding key.  
Press key instead of  
pressing INTER-  
Call Forwarding  
COM and dialing *3  
.
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . . . . Extension not call forwarded or in the Call Forwarding setup mode.  
Fast Flash. . . . . . . . . . In the Call Forwarding setup mode.  
Wink Off . . . . . . . . . . . Extension has Call Forwarding enabled.  
28  
Use this option to assign a Feature Key as a  
Headset key.  
Press key to enable  
or disable headset  
mode.  
Headset  
Busy Lamp Field (BLF)  
Off . . . . . . . . . . . . . . Extension is not in the headset mode.  
On . . . . . . . . . . . . . . Extension is in the headset mode.  
Operation  
User Programmable Feature  
Programming Feature Keys  
Operation  
Feature  
Mnemonic  
#KP (#57)  
Access Level  
Programmable Feature Key  
Assignments  
#KP + Press key you want to program + HOLD + INTER-  
COM + Press Volume Up or Volume Down to select key  
option + HOLD + (Enter any additional data, if required +  
HOLD) + Press Volume Up or Volume Down to select  
another key to program, or CONF + SPEAKER to exit.  
3-5  
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Flash  
Flash  
Description  
Extension users can access certain CO and PBX features by interrupting line loop current.  
Flash allows an extension user to access certain CO and PBX features by interrupting line loop current.  
Flash lets an extension user take full advantage of whatever features the connected telco or PBX offers. You  
must set the Flash parameters for compatibility with the connected telco.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Flashing and Outside Line  
To Flash the outside line you are on:  
Do one of the following.  
1.  
a.  
b.  
At a keyset, press FLASH.  
At a single line telephone, hookash and dial #3.  
76  
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Flexible Numbering Plan  
Flexible Numbering Plan  
Description  
Change the digits users dial for co-workers and other features.  
The system’s Flexible Numbering Plan allows you to change the digits users dial to reach the attendant,  
other co-worker’s, outside lines, UCD Groups, and Ring Groups. The following chart shows the areas of the  
system number plan you can change.  
You can change the digits a user  
dials to:  
These digits are  
normally:  
For this feature:  
Reach the system operator(s)  
Access a Line Group  
0 or 01-04  
90-98  
Directly access a line  
101-164  
700-707  
600-607  
300-427  
Reach a UCD Group master number  
Reach a a Ring Group master number  
Call a co-worker over the Intercom  
Operation  
None  
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Forced Line Disconnect  
Forced Line Disconnect  
Description  
Disconnect a co-worker’s outside call in an emergency.  
Forced Line Disconnect allows an extension user to disconnect (release) another extension’s active outside  
call. Forced Line Disconnect lets a user access a busy line in an emergency, when no other lines are avail-  
able. Maintenance technicians can also use Forced Line Disconnect to release a line on which there is no  
conversation. This can happen if a line does not properly disconnect when the outside party hangs up.  
CAUTION  
Forced Line Disconnect abruptly terminates the active call on the line. Only  
use this feature in an emergency and when no other lines are available.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Forced Line Disconnect  
To disconnect a busy line:  
1.  
Do one of the following.  
a.  
b.  
Press the line key for the busy line.  
Press INTERCOM and dial the line’s extension number (e.g., 101 for line 1).  
When you hear busy tone, dial # to disconnect the line.  
You hear Intercom dial tone and the line key goes out.  
You can now place a new call on the line.  
2.  
78  
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Group Call Pickup  
Group Call Pickup  
Description  
Easily answer a call ringing your Pickup Group, even if you don’t know which extension is ringing.  
Group Call Pickup allows an extension user to answer a call ringing an extension in their assigned Pickup  
Group. This permits co-workers in the same Pickup Group to easily answer each other’s ringing calls. The  
user can intercept the ringing call by dialing a code or pressing a programmed Group Call Pickup key. The  
system has a maximum of eight Pickup Groups, with an unlimited number of extensions in each group.  
However, an extension can be a member of only one pickup group.  
Group Call Pickup can answer the following types of calls:  
Ringing Intercom calls  
Transferred calls  
Direct Inward Lines  
Calls on lines assigned to the Pickup Group  
To simplify picking up calls, an extension can have Feature Keys assigned as Group Call Pickup keys. There  
are three types of Group Call Pickup keys: immediate ring, no ring (lamp only), or delayed ring.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Answering a Pickup Group Call  
To answer a call ringing a phone in your Pickup Group:  
1.  
2.  
Lift the handset.  
Do one of the following.  
a.  
b.  
Press the ashing Group Call Pickup key.  
Press INTERCOM and dial *#.  
User Programmable Feature  
Changing the Group Call Pickup Key Ringing  
Feature  
Mnemonic  
#RA (#72)  
Operation  
Access Level  
Group Call Pickup  
#RAP + Group Call Pickup key repeatedly to select ring-  
1-5  
ing mode + SPEAKER to exit.  
Call Coverage Keys ash as follows:  
- Lamp only = On red  
- Immediate ring = On green  
- Delay ring = Fast ash green.  
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Group Listen  
Group Listen  
Description  
Use Group Listen to talk to an important client or customer and have your co-workers listen in  
on the meeting.  
Group Listen permits a keyset user to talk on the handset and have their caller’s voice broadcast over the  
telephone speaker. This lets the keyset user’s co-workers listen to the conversation. Group Listen turns off  
the keyset’s Handsfree microphone so the caller does not hear the co-worker’s voices during a Group Listen.  
When a keyset user sets up Group Listen, they hear their caller’s voice over the telephone speaker as well as  
their handset.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Group Listen  
To set up Group Listen:  
1.  
2.  
Place or answer a call using the handset.  
Press SPEAKER twice (but do not hang up).  
SPEAKER ashes slowly red.  
Talk to the caller through your handset.  
You and your co-workers hear your caller’s voice over your telephone speaker.  
Your handsfree microphone and handset receiver are off.  
3.  
To talk Handsfree after initiating Group Listen:  
1.  
2.  
Press SPEAKER twice.  
Hang up.  
SPEAKER is on.  
• Talk to your caller using the Handsfree speaker and microphone.  
To cancel Group Listen and return to your handset:  
1.  
2.  
Do not hang up.  
Press ashing SPEAKER.  
SPEAKER is off.  
• Talk to your caller over your handset. Your co-workers can no longer hear your caller’s voice.  
80  
Features  
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Group Ring  
Group Ring  
Description  
Use Group Ring to call a group of co-worker’s simultaneously.  
Group Ring allows you to arrange extensions into Ring Groups for answering calls. When a call comes into  
the Ring Group master number, all extensions in the group ring simultaneously. Any user in the Ring Group  
can answer the call just by lifting the handset. The ringing call can be:  
A Direct Inward Line to the Ring Group (i.e., terminated to the Ring Group master number).  
An outside call transferred to the Ring Group master number.  
An intercom call to the Ring Group master number.  
The system provides up to 8 Ring Groups (1-8). The Ring Group master numbers are predened as 600-607,  
but can be any valid extension number not already in use.  
An unanswered DIL to the Ring Group master number can be picked up by the Ring Group Mailbox.  
Operation  
Placing and Transferring Ring Group Calls  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Placing an Intercom Call to a Ring Group  
To make an Intercom call to a Ring Group:  
1.  
2.  
3.  
Lift handset and press INTERCOM.  
Dial the Ring Group number (e.g., 600).  
Wait for co-worker to answer.  
• If all Ring Group members are busy, your call will continue to ring until a group member becomes free.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Transferring a Call to a Ring Group  
To Transfer your call to a Ring Group:  
1.  
2.  
3.  
Press INTERCOM.  
Dial the Ring Group number (e.g., 600).  
Do one of the following:  
a.  
To screen (announce) the Transfer:  
Wait for a Ring Group member to answer then press TRANSFER.  
b.  
To have the call go through unscreened (unannounced):  
Press TRANSFER.  
• If your Transfer is unanswered, the call will return to you.  
c.  
To return to the call before a Ring Group member picks it up:  
Press the ashing (green) line key.  
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Group Ring  
Answering Ring Group Calls  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Answer a Call to a Ring Group  
To answer a call ringing your Ring Group:  
1.  
Do one of the following:  
a.  
If the call doesn’t appear on a line or loop key:  
Lift handset.  
b.  
If the call appears on a line or loop key:  
Press the ashing line or loop key.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Answer a Call to Another Ring Group  
To answer a call ringing another Ring Group (of which you are not a member):  
1.  
2.  
Lift handset and press INTERCOM.  
Dial ** and the Ring Group number (e.g., 600).  
82  
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Handsfree and Handsfree Answerback  
Handsfree and Handsfree Answerback  
Description  
- Talk over the phone Handsfree, using the built-in speaker and microphone.  
- With Handsfree Answerback, answer an Intercom call by just speaking toward your phone.  
Handsfree  
Handsfree allows a keyset user to process calls using the speaker and microphone in the telephone (instead  
of the handset). Handsfree is a convenience for workers who don’t have a free hand to pick up the handset.  
For example, a terminal operator could continue to enter data with both hands while talking on the phone.  
Handsfree Answerback and Forced Intercom Ringing  
Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speak-  
ing toward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who  
don’t have a free hand to pick up the handset. Incoming Intercom calls alert with two beeps if the extension  
has Handsfree Answerback — a single beep if it does not.  
Forced Intercom Ringing causes an Intercom call to ring the destination extension. You can enable Forced  
Intercom Ringing system-wide (for all extensions), or a user can dial a code to have their Intercom call ring  
the destination.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Handsfree  
To use Handsfree instead of lifting the handset:  
1.  
Press SPEAKER.  
To talk on a Handsfree call:  
Speak toward your telephone.  
• To temporarily turn off the Handsfree microphone, see Microphone Mute (page 107).  
1.  
To change a handset call into a Handsfree call:  
1.  
2.  
Press SPEAKER.  
Hang up the handset.  
To change a Handsfree call into a handset call:  
1.  
Lift the handset.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Setting Up Incoming Voice Announcements  
To turn voice-announcements for your incoming Intercom calls on and off:  
Select the voice announce option.  
1.  
[Menu + Voice Announce]  
[Menu + Vann]  
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Handsfree and Handsfree Answerback  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Setting Up Incoming Voice Announcements  
Do one of the following.  
2.  
a.  
To turn incoming voice announcements on:  
[On + EXIT]  
[On + EXIT]  
b.  
To turn incoming voice announcements off:  
[Off + EXIT]  
[Off + EXIT]  
User Programmable Feature  
Setting Up Incoming Voice Announcements  
Feature  
Handsfree Answerback  
Mnemonic  
#VA (#82)  
Operation  
Access Level  
#VA + V for voice announce or R for ring + SPEAKER to  
exit.  
3-5  
84  
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Headset Compatibility  
Headset Compatibility  
Description  
Have the privacy of a handset call without having to hold the handset.  
A keyset user can utilize a customer-provided headset in place of the handset. Like using Handsfree, using  
the headset frees up the user’s hands for other work. However, the headset provides privacy not available  
from Handsfree.  
Headset Compatibility also provides the following features. (Note that while an extension is in the Headset  
mode, the system ignores all hookswitch depressions.)  
Background Music  
If programmed and connected, Background Music will broadcast over the telephone speaker while the  
extension is in the Headset mode.  
Central Ofce Calls, Answering  
An extension user in the Headset mode can press Volume Up and Volume Down to control the volume  
of any call ringing their phone.  
Handsfree and Handsfree Answerback  
An extension in the Headset mode can receive normal voice-announced Intercom calls, depending on sys-  
tem programming. The extension user can respond to the voice-announced call by speaking toward the  
phone (just like non-headset extensions). To answer the voice-announced call in the headset, the user just  
presses SPEAKER after hearing the voice-announcement.  
Microphone Mute  
While on a headset call, the extension user can press MUTE to mute (i.e., turn off) the headset micro-  
phone. While responding to an Intercom call using Handsfree Answerback, pressing MUTE mutes the  
Handsfree microphone.  
Off-Hook Signaling  
Outside Calls  
Depending on system programming, an extension in the headset mode can receive either Camp-On  
beeps or Off-Hook Ringing for incoming outside calls (just like non-headset extensions).  
Intercom Calls  
Depending on system programming, an extension in the headset mode can receive either Camp-On  
beeps or Voice Over announcements from a co-worker (just like non-headset extensions).  
Hotline Calls  
Depending on system programming, an extension in the headset mode can receive either Camp-On  
beeps or Voice Over announcements from their Hotline partner.  
Paging  
Internal Paging announcements broadcast over the telephone speaker while the extension is in the Head-  
set mode.  
Transfer  
Screened and unscreened transfers work just like non-headset extensions. For example, if a headset  
extension user presses SPEAKER to answer a screened transfer, the call will connect to their headset  
when the transferring party hangs up. Note that Handsfree Transfers always connect to the headset exten-  
sion’s headset, not speakerphone.  
Volume Control  
While on a headset call, the extension user can press Volume Up and Volume Down to adjust the  
receive volume in the headset.  
Headset Key  
A keyset user can have a Feature Key on their telephone or DSS Console assigned as a Headset key. The  
user presses the key to enable or disable the headset mode, as an alternative to using the #HL User Pro-  
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Headset Compatibility  
grammable Feature. The key lights while the extension is in the Headset mode, and is off while the Headset  
mode is disabled. If an extension user is on a call, pressing the Headset key automatically switches the  
active call to the headset. Pressing the Headset key again switches the call back to Handsfree.  
Off-Hook Signaling and Headsets  
Outside Calls (transfers and DILs)  
If the extension is set up to receive Camp-On tones for waiting (transferred) outside calls, the user will hear  
the Camp-On tones in their headset. They will also hear Camp-On tones in their headset for a waiting Direct  
Inward Line (DIL). The extension will not, however, receive Camp-On tones for Key Ring calls ringing the  
phone while it is in the headset mode.  
An extension in the headset mode will not hear Off-Hook Ringing.  
Intercom Calls  
If the extension is set up to receive Camp-On tones for waiting Intercom calls, the user will hear tones in  
their headset when a co-worker dials 2 to wait in line.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using the Headset  
To connect the headset:  
1.  
Plug a compatible headset into the telephone headset jack.  
To turn the headset mode on and off:  
1.  
Do one of the following.  
a.  
b.  
Press the headset Feature Key on your telephone or DSS Console.  
Use the User Programmable Features (see below).  
While in the headset mode:  
1.  
You can do the following.  
Press a line key to place or answer an outside call.  
a.  
b.  
c.  
Press INTERCOM to get Intercom dial tone.  
If on a call, press SPEAKER to hang up.  
User Programmable Feature  
Turning the Headset Mode On and Off  
Feature  
Mnemonic  
#HS (#47)  
Operation  
#HS +Y to enable or N to disable + SPEAKER to exit.  
Access Level  
Headset Compatibility  
3-5  
86  
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Hold  
Hold  
Description  
Have a call wait on Hold, then pick it up to continue the conversation.  
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music  
on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user  
may process calls or use a system feature. Outside calls left on Hold too long recall the extension that placed  
them on Hold. If the recall is unanswered, the call diverts to Key Ring.  
There are four types of Hold:  
System (Regular) Hold  
With System Hold, an outside call a user places on Hold ashes the line key (if programmed) at all other  
keysets. Any keyset user with the ashing line key can pick up the call.  
Exclusive Hold  
When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The line appears  
busy to all other keysets that have a key for the line. Exclusive Hold is important if the user doesn’t want a  
co-worker picking up their call on Hold.  
Automatic Hold  
Automatic Hold allows a user to be on an outside call, activate a feature, and automatically place the call on  
Hold without rst pressing the HOLD key. The system places a call on Hold automatically when the user  
presses CONF, INTERCOM, or a Hotline key. Automatic Hold optionally allows a user, busy on an outside  
call, to press another line key or a Call Coverage Key to automatically put their initial call on Hold.  
Intercom Hold  
A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other exten-  
sion. There is no Hold Recall for Intercom calls.  
Distinctive Flash Rate on Recall  
System Hold and Exclusive Hold recall feature a distinctive ash rate for line keys (see the chart below).  
This allows the keyset extension user to easily differentiate new calls that are ringing from held calls that  
are recalling.  
Distinctive Flash Rate on Recall  
You see this ash rate:  
For this type of call:  
System Hold  
Exclusive Hold  
Call that you placed on Hold  
Single Wink On (green)  
Double Wink On (green)  
Call that you initially placed on Hold  
recalling your phone  
Double Wink On (green)  
Single Wink On (red)  
Double Wink On (red)  
Double Wink On (green)  
None (On red)  
Call a co-worker placed on Hold at  
their extension  
Call a co-worker initially placed on  
Hold recalling your phone  
Double Wink On (red)  
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Hold  
Hold Recall Display  
The Hold recall display identies:  
The type of call recalling the extension.  
The extension which initially placed the call on Hold.  
The Hold recall displays occurs as the call is ringing the extension that initially placed it on Hold, and after  
the call diverts to Key Ring.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using System Hold  
To place a call on System Hold:  
Press HOLD.  
1.  
• The line key winks (on) while on Hold, double-wink (on) while recalling.  
• Line keys on Hold are green for your calls - red for your co-workers.  
If a call on Hold recalls, you see one of the following.  
If the extension that placed to call on Hold doesn’t have a name:  
Hold Recall  
STA 301  
a.  
If the extension that placed the call on Hold has a programmed name:  
Hold Recall  
300: Attendant  
b.  
To pick up an outside call on System Hold:  
Press the ashing line key.  
1.  
• The line key lights solid (green).  
To pick up an outside call on system Hold at a co-worker’s extension:  
You must know the number of the line that is on Hold.  
1.  
2.  
Lift the handset and press INTERCOM.  
Dial *4.  
Dial the number of the line that is on Hold.  
• For example, dial 01 for line 1.  
3.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Exclusive Hold  
To place an outside call on Exclusive Hold:  
Press HOLD twice.  
• For you, the line key winks (on green) while on Hold, ashes slowly while recalling.  
• For your co-workers, the line key is on red while on Hold, ashes slowly (red) while recalling.  
1.  
If a call on Hold recalls, you see one of the following.  
If the extension that placed to call on Hold doesn’t have a name:  
Hold Recall  
STA 301  
a.  
88  
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Hold  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Exclusive Hold  
If the extension that placed the call on Hold has a programmed name:  
Hold Recall  
300: Attendant  
b.  
To pick up an outside call on Exclusive Hold:  
Press the ashing line key.  
1.  
• The line key lights solid (green).  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Intercom Hold  
To place an Intercom call on Hold:  
Press HOLD.  
1.  
INTERCOM ashes with a double-wink (on green) while on Hold - slow ash (green) while recalling.  
To pick up an Intercom call from Hold:  
1.  
2.  
Lift the handset  
If you are not connected to the Intercom call, press INTERCOM.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Hold at a Single LineTelephone  
To place an outside or Intercom call on Exclusive Hold:  
• Single line telephones cannot place calls on System Hold.  
1.  
2.  
Hookash.  
Dial *7 and hang up.  
• If you leave the call on Hold too long, it will recall to you.  
• If you hookash and hang up without dialing *7, the call will recall immediately.  
• If you have a call on Exclusive Hold and have a Camped-On call waiting, dialing *7 will answer the waiting  
To retrieve your call from Exclusive Hold:  
1.  
Lift the handset and dial *7.  
To pick up an outside call on system Hold at a co-worker’s extension:  
You must know the number of the line that is on Hold.  
1.  
2.  
Lift the handset and dial *4.  
Dial *4.  
Dial the number of the line that is on Hold.  
• For example, dial 01 for line 1.  
3.  
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Hotline  
Hotline  
Description  
Hotline provides partner extensions with one-button calling and Transfer.  
Hotline gives a keyset user with a programmed Hotline key one-button calling and Transfer to another exten-  
sion (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call  
or Transfer calls to each other just by pressing a single key.  
In addition, the Hotline key shows the status of the partner’s extension:  
Hotline Busy Lamp Indications  
When the key is:  
The partner extension is:  
Off  
On  
Idle or not installed  
1
Busy or ringing  
Medium Flash  
Fast Flash  
Partner extension is in DND for outside  
calls (option 1).  
Partner extension is in DND for Intercom  
calls (option 2) or All Calls (option 3).  
1
Ringing Intercom and Group Ring calls light the Hotline key. DILs, Key Ring calls  
and transferred calls do not.  
Hotline Automatic Transfer  
With Hotline Automatic Transfer, the extension can Transfer their call to a co-worker just by pressing their  
Hotline key and hanging up. Without Hotline Automatic Transfer, the user must pressTRANSFER before  
pressing the Hotline key. If the user frequently uses their Hotline key for one-button Transfer to co-workers,  
Hotline Automatic Transfer is recommended. If the user prefers to consult with their Hotline partner rather  
than Transfer, disabling Hotline Automatic Transfer would be helpful.  
Pressing a Hotline key can Transfer a call to an uninstalled extension’s mailbox (if the mailbox is  
enabled).  
90  
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Hotline  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Hotline  
To place a call to your Hotline partner:  
1.  
Press your Hotline key.  
To transfer a call to your Hotline partner:  
1.  
2.  
While on a call, press your Hotline key.  
Do one of the following.  
If your partner answers, announce the call, press TRANSFER.  
If your extension has Hotline Automatic Transfer, just announce the call and hang up.  
a.  
b.  
Press TRANSFER to have the call wait at your Hotline partner unannounced.  
If your extension has Hotline Automatic Transfer, just hang up instead.  
3.  
The call recalls to you if it is not picked up.  
To answer a call from your Hotline partner:  
1.  
When you hear two beeps, speak towards the phone.  
User Programmable Feature  
Reassigning Hotline Keys  
Operation  
Feature  
Mnemonic  
#HL (#45)  
Access Level  
Hotline  
#HL + Press ashing Hotline key + Enter extension for  
new Hotline partner + HOLD + Program another Hotline  
key or SPEAKER to exit.  
3-5  
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Interactive Soft Keys  
Interactive Soft Keys  
Description  
Use advanced features just by pressing a soft key, without remembering feature codes.  
Interactive Soft Keys provide intuitive feature access. It is no longer necessary to remember feature codes to  
access the telephone’s advanced features because the function of the soft keys change as the user process calls.  
For example, while on an outside call a display keyset user can press the PARK soft key to Park their call in orbit.  
Operation  
See each feature.  
92  
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Intercom  
Intercom  
Description  
Use Intercom to call any co-worker.  
Intercom gives extension users access to other extensions. This provides the system with complete internal  
calling capability.  
Handsfree Answerback and Forced Intercom Ringing  
Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speak-  
ing toward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who  
don’t have a free hand to pick up the handset. Incoming Intercom calls alert with two beeps if the extension  
has Handsfree Answerback — a single beep if it does not.  
Forced Intercom Ringing causes an Intercom call to ring the destination extension. You can enable Forced  
Intercom Ringing system-wide (for all extensions), or a user can dial a code to have their Intercom call ring  
the destination.  
For more on setting up Handsfree Answerback and Forced Intercom Ringing, see Handsfree and Handsfree  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Placing and Answering Intercom Calls  
To place an Intercom call:  
1.  
2.  
Lift handset and press INTERCOM.  
Dial your co-worker’s extension number (300-427).  
• To call the operator, dial the operator’s extension number or dial 0 or 01-04 (depending on your system setup).  
• If your call voice-announces the destination, you can dial 1 to force the call to ring.  
To answer an intercom call:  
1.  
Do one of the following  
a.  
If you hear two beeps (your phone has Handsfree Answerback):  
• Speak toward the phone.  
OR  
• Lift handset for privacy.  
b.  
c.  
If you hear one beep (your phone does not have Handsfree Answerback):  
• Lift the handset for privacy.  
If you hear ringing, lift the handset.  
User Programmable Feature  
Setting Up Incoming Voice Announcements  
Feature  
Mnemonic  
#VA (#82)  
Operation  
Access Level  
Intercom  
#VA + V for voice ann. or R for ring + SPEAKER to exit.  
3-5  
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Key Ring  
Key Ring  
Description  
So they are not forgotten, unanswered calls automatically ring co-worker’s extensions.  
A Key Ring line rings an extension according to the settings in system programming. Multiple extensions  
can be enabled to ring immediately or after a programmed delay for each incoming line call. In addition,  
under certain conditions other types of outside calls divert to Key Ring if unanswered. The following condi-  
tions also initiate Key Ring:  
Direct Inward Line  
An unanswered DIL diverts to Key Ring if unanswered at the extension to which it is terminated. See  
Hold  
Calls left on Hold too long recall the extensions that initially placed them on Hold. If still unanswered,  
they divert to Key Ring.  
Park  
Calls parked in orbit recall the extension that initially parked them. If unanswered, the call diverts to  
Key Ring.  
Transfer  
An unanswered Transfer recalls the extension that initially transferred it. If still unanswered, the line  
diverts to Key Ring.  
Operation  
Key Ring is automatic for those extensions programmed to receive it.  
94  
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Language Selection  
Language Selection  
Description  
Set up a telephone to show displays and soft keys in English or Spanish.  
Language Selection provides telephone displays for soft keys and system programming in English and Span-  
ish.You can select the language for each extension in system programming, or the extension user can choose  
their language via the soft keys. Language Selection allows the system to easily accommodate bilingual  
installations (English and Spanish). The telephone user can have their telephone display the language with  
which they are most comfortable.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Selecting the Display Language  
To select the language (English or Spanish) for your telephone’s display:  
1.  
Select the display language option.  
[Menu + Language]  
[Menu + MORE + MORE + Lang]  
2.  
Do one of the following.  
[English (Ingles)]  
[Eng (Ing)]  
a.  
Select English as your display language.  
Select Spanish as your display language.  
Select to exit.  
[Spanish (Espanol)]  
[Spa (Esp)]  
b.  
[EXIT (SALIR)]  
[EXIT (SAL)]  
c.  
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Last Number Redial  
Last Number Redial  
Description  
Quickly redial the last number dialed.  
Last Number Redial allows an extension user to quickly redial the last outside number dialed. For example,  
a user may quickly recall a busy or unanswered number without manually dialing the digits. Last Number  
Redial saves in system memory the last 20 digits a user dials. The number can be any combination of digits  
0-9, # and *. The system remembers the digits regardless of whether the call was answered, unanswered or  
busy. The system normally uses the same line as for the initial call. However, if that line is busy and is part of  
a Line Group, Last Number Redial will automatically select the next line in the group. The user can also pre-  
select a specic line if desired.  
Enhanced Last Number Redial  
If enabled, Enhanced Last Number Redial allows the extension user to select from the last 5 outside numbers  
dialed. When the user places an outside call, the number dialed is stored in the Enhanced Last Number  
Redial buffer. This buffer saves the 5 most recent numbers (including Speed Dial calls), with the most recent  
call at the top of the buffer and the oldest number at the bottom of the buffer. Old calls get pushed off the bot-  
tom of the buffer to make room for new calls at the top. If a user dials a number that is already stored in the  
buffer, the system inserts the number at the top of the buffer and deletes the duplicate entry.  
The numbers stored in the Enhanced Last Number Redial buffer are retained if the system resets or is pow-  
ered down.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Last Number Redial  
To redial your last call:  
1.  
2.  
Lift the handset.  
(Optional) Press an idle line key to preselect a line.  
• If you skip this step, the system automatically selects a line from the same group as your initial call.  
Press REDIAL.  
3.  
• If you hear busy tone and your extension has Line Queuing, you can dial 2 to queue for a line to become free.  
If you hang up, the system converts the queue to a Line Callback.  
- With Line Queuing, the number automatically redials when a line is available.  
96  
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Last Number Redial  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Enhanced Last Number Redial  
To redial your last call at a 3-line display telephone:  
• If you select a line key before going to step 1, the system outdials your most recent call when you press REDIAL.  
1.  
Press REDIAL.  
At a 3-line display telephone you see (for example):  
LAST 5 DIALED [4]  
1-203-926-5400  
• The number to the right of the display shows the Last Number Redial record number (1-5). This is the total  
number of Last Number Redial calls stored at your extension.  
• To return to idle, press REDIAL again.  
2.  
3.  
(Optional) Press Volume Up or Volume Down to display the number you want to call.  
To redial the displayed number, do one of the following.  
a.  
b.  
Press SPEAKER.  
Lift the handset.  
The system tries to use the same line as that used for your initial call.  
4.  
• If that line is busy, the system automatically selects a line from the same group as your initial call.  
• If you hear busy tone and your extension has Line Queuing, you can dial 2 to queue for a line to become free.  
If you hang up, the system converts the queue to a Line Callback.  
- With Line Queuing, the number automatically redials when a line is available.  
To redial your last call at a Super Display Telephone:  
1.  
Press REDIAL.  
At a Super Display telephone you see (for example):  
LAST 5 DIALED  
1-212-555-1212  
1-203-926-5400  
411  
913-555-8764  
555-4113  
• To return to idle, press REDIAL again.  
Press the soft key for the number you want to recall.  
• The store number dials out.  
2.  
3.  
The system tries to use the same line as that used for your initial call.  
• If that line is busy, the system automatically selects a line from the same group as your initial call.  
• If you hear busy tone and your extension has Line Queuing, you can dial 2 to queue for a line to become free.  
If you hang up, the system converts the queue to a Line Callback.  
- With Line Queuing, the number automatically redials when a line is available.  
To erase (clear) all the numbers from your Enhanced Last Number Redial buffer:  
1.  
2.  
Press REDIAL + CLEAR.  
Do one of the following:  
[YES]  
[YES]  
a.  
Select to clear the buffer.  
[NO]  
[NO]  
b.  
Select to exit without clearing the buffer.  
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Line Group Routing  
Line Group Routing  
Description  
Dial a single code to place a call over the rst available line in a Line Group.  
With Line Group Routing enabled, an extension user can just press INTERCOM and dial 9 to place an out-  
side call. Line Group Routing automatically selects the rst available line in the extension’s programmed  
“dial 9” Line Group. This simplies placing calls in systems that have a lot of lines for outgoing calls.  
Rather than press one of many line keys, the user just dials 9 instead.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Line Group Routing  
By default, pressing Intercom and dialing 911 or lifting the handset and dialing 911 will not call emergency services.  
To place a call using Line Group Routing:  
1.  
2.  
Lift the handset and press INTERCOM.  
Dial 9.  
• If you don’t hear dial tone, Line Group Routing is not enabled.  
• If you hear busy tone and your extension has Line Queuing, you can dial 2 to queue for a line to become free.  
If you hang up, the system converts the queue to a Line Callback.  
3.  
Dial your outside number.  
98  
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Line Groups  
Line Groups  
Description  
Dial codes to access Line Groups for outgoing calls.  
Extension users can optionally dial Line Group access codes 90-98 to select an available line in the group for  
outgoing calls. This is helpful in applications that have different services arranged into Line Groups. For  
example, dialing 90 could access a group of DDD lines for local calls, and dialing 91 could access a group of  
WATS lines for long distance calls. Note that systems with Line Group Routing (page 98) enabled cannot  
also dial Line Group access codes 90-98.  
When a user dials a Line Group access code (90-98), the system selects the lowest number in the group that is  
available. If that line is busy, it automatically selects the next highest line. If all lines in the group are busy, the  
user can optionally queue for a line to become free. See Line Queuing / Line Callback (page 102) for more.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Line Groups  
By default, pressing Intercom and dialing 911 or lifting the handset and dialing 911 will not call emergency services.  
To place a call over a Line Group:  
1.  
2.  
Lift the handset and press INTERCOM.  
Dial the Line Group code (90-98).  
• If you hear busy tone and your extension has Line Queuing, you can dial 2 to queue for a line to become free.  
If you hang up, the system converts the queue to a Line Callback.  
• If you hear dial tone after dialing 9, Line Group Routing is enabled.  
3.  
Dial your outside number.  
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Line Keys  
Line Keys  
Description  
Press a line key for one-touch access to an outside line.  
A line key provides an extension user with one-button access to outside lines. The extension user just presses  
a line key to place or answer a call on the line. There is no need to dial codes to access or intercept outside  
calls. In addition, a line key provides a Busy Lamp Field (BLF) for the line to which it is assigned (see the  
table below).  
Line Key BLF Indications  
When the key is:  
The line is:  
Off  
Idle or not installed  
In use or on Exclusive Hold at a co-worker’s extension  
In use at your extension  
On (red)  
On (green)  
Wink On (red)  
Wink On (green)  
Double Wink On (green)  
Slow Flash (red)  
Slow Flash (green)  
On System Hold at a co-worker’s extension  
On System Hold at your extension  
On Exclusive Hold or recalling your extension  
Ringing into the system  
Ringing or recalling directly to your extension  
Answering Priority  
When multiple calls ring an extension simultaneously, the system services the ringing calls in the follow-  
ing order:  
1. Ringing Intercom call  
2. Line or loop key (from lowest to highest)  
- This option does not restrict loop keys.  
100  
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Line Keys  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using your Line Keys  
To place a call using a line key:  
1.  
2.  
3.  
Lift the handset.  
Press the line key.  
Dial the outside number.  
To answer an incoming call using a line key.  
Listen for ringing and look for the ashing line key.  
• Line keys that ash red are for you and your co-workers.  
• Line keys that ash green are just for you (such as DILs and transfers).  
1.  
2.  
3.  
Lift the handset.  
Press the ashing line key.  
• If you have Ringing Line Preference, lifting the handset answers the call.  
• If you have Automatic Handsfree, while on a call you can press another line key to put your rst call on Hold.  
User Programmable Feature  
Setting Line Key Ringing  
Feature  
Mnemonic  
#RA (#72)  
Operation  
Access Level  
Line Keys  
#RAL + Line key repeatedly to select ringing mode +  
2-5  
SPEAKER to exit.  
Line keys ash as follows:  
- Lamp only = On red  
- Immediate ring = On green  
- Delay ring = Fast ash green  
- Night ring = Slow ash green  
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Line Queuing / Line Callback  
Line Queuing / Line Callback  
Description  
- When all lines are busy, Line Queuing lets a user wait in line for a line to become free.  
- Line Callback will automatically call the user back when a line is available.  
Line Queuing  
Line Queueing permits an extension user to queue (wait in line) on hook for a busy line or Line Group to  
become free. The system connects the queued extension as soon as the line is available. The user does not  
have to manually retry the line later.  
Line Callback  
After queuing for a line, the extension user just hangs up to convert the Line Queue into a Line Callback.  
When the line becomes free, the system automatically recalls the extension. As soon as the extension user  
answers the callback ring, the system connects the extension to the line.  
An extension user can leave a Line Callback for many lines. The system processes the callbacks as the lines  
become free. In addition, many extensions can leave a Line Callback for the same line. The system processes  
the Callbacks on a rst-in/rst-out (FIFO) basis.  
If an extension user leaves a Line Callback request and then fails to answer the callback ring, the system can-  
cels the Callback.  
Line Queuing Priority  
Selected extensions can have Line Queuing Priority enabled in their Class of Service. If more than one  
extension queues or leaves a Callback for a busy line, the system services the extension with Line Queuing  
Priority rst. If more than one extension with priority is queued for the same busy line, the system services  
the priority extensions on a rst-in/rst-out (FIFO) basis.  
- This option does not restrict Line Callback.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Line Queuing and Line Callback  
To queue or leave a callback for a busy line:  
1.  
2.  
3.  
Do one of the following.  
a.  
b.  
Press the line key for the busy line.  
Press INTERCOM and dial the Direct Line Access code (e.g., 101 for line 1).  
Dial 2 and do one of the following.  
a.  
b.  
Wait on the line without hanging up for Line Queuing.  
Hang up for Line Callback.  
When the line becomes free, do one of the following.  
a.  
For Line Queuing, you hear outside dial tone so you can place your call again.  
For Line Callback, you hear the Line Callback ring. If you answer the ring:  
You hear outside dial tone.  
• Place your call again.  
b.  
102  
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Loop Keys  
Loop Keys  
Description  
Loop keys simplify answering and placing calls.  
Loop keys are Feature Keys that simplify the way extension users place and answer outside calls. There are  
two types of loop keys: Switched Loop keys and Fixed Loop keys.  
Switched Loop Keys  
For incoming calls, Switched Loop keys provide an appearance for any line not assigned to a line key for  
which the extension has access and ringing. Switched Loop keys insure that there is a visual appearance for  
lines that do not ring an extension’s line keys.  
For outgoing calls, Switched Loop keys provide convenient access to Line Groups. For example, instead of  
pressing INTERCOM and dialing 90 for Line Group 90, the user can just press the Switched Loop key and  
dial 0 instead.  
Fixed Loop Keys  
For outgoing calls, a Fixed Loop key is a loop key assigned to a specic Line Group. When the extension  
user presses the Fixed Loop key for an outgoing call, they get the rst line in the group assigned to the key.  
For incoming calls, the Fixed Loop key works just like a Switched Loop key. It provides an appearance for  
any line not assigned to a line key for which the extension has access and ringing.  
Answering Priority  
When multiple calls ring an extension simultaneously, the system services the ringing calls in the follow-  
ing order:  
1. Ringing Intercom call  
2. Line or loop key (from lowest to highest)  
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Loop Keys  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Loop Keys  
To answer a call on a loop key:  
1.  
2.  
3.  
Listen for ringing and look for the ashing (red) loop key.  
Lift the handset.  
Press the loop key.  
• The loop key will light green after you answer.  
• If you have Ringing Line Preference, lifting the handset answers the call.  
• If you have Automatic Handsfree, you can press the loop key without rst lifting the handset.  
To place a call on a loop key:  
1.  
2.  
Lift the handset.  
Press the loop key.  
• The loop key will light green.  
3.  
Dial the Line Group code (0-8 for groups 90-98).  
For a Switched Loop key:  
a.  
Dial the Line Group code (0-8 for groups 90-98).  
Dial the outside number.  
For a Fixed Loop key:  
Dial the outside number.  
b.  
104  
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Meet-Me Conference  
Meet-Me Conference  
Description  
Set up a multiple-party telephone conversation with your co-workers.  
With Meet-Me Conference, an extension user can set up a telephone meeting with their co-workers. Each  
party joins the Conference by dialing a Meet Me Conference code. Meet Me Conference lets extension users  
have a telephone meeting — without leaving the ofce. Users must join the meeting within the Meet-Me  
Conference interval.  
The system has two Meet-Me Conference codes (#11 and #12). After a Meet-Me Conference is set up and  
the Meet-Me Conference interval expires, the code used becomes available for a new meeting. Since Meet-  
Me Conference is a type of Conference, the system’s Conference capacity determines:  
The number of users that can join a Meet-Me Conference, and  
The number of simultaneous conferences.  
The following table shows the Conference capacities:  
Description  
Capacity  
Conference circuits  
32  
32  
Maximum simultaneous users in Conference  
(total of all Conferences system-wide)  
Maximum simultaneous conferences  
8
8
Maximum parties in any one Conference  
(lines and/or extensions)  
The system’s 32 Conference circuits are dynamically allocated as users request them.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Meet-Me Conference  
To set up a Meet-Me Conference:  
1.  
2.  
Page parties and announce the Meet-Me Conference code (#11 or #12).  
Do one of the following.  
You and your co-workers must join the conference within the Meet-Me Conference time.  
INTERCOM ashes fast (green) after the rst party joins the Conference; goes out after additional parties join.  
[Meet Me 11]  
[MT11]  
a.  
b.  
Select to join Meet Me Conference 11.  
Select to join Meet Me Conference 12.  
[Meet Me 12]  
[MT12]  
To join a Meet-Me Conference:  
1.  
2.  
Listen for paged invitation to join the conference.  
Press INTERCOM and dial the announced Meet-Me Conference code (#11 or #12).  
You and your co-workers must join the conference within the Meet-Me Conference time.  
INTERCOM ashes fast (green) after the rst party joins the Conference; goes out after additional parties join.  
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Message Waiting  
Message Waiting  
Description  
For systems without voice mail, leave a Message Waiting request for a return call.  
An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a  
return call. The indication is a ashing V-MAIL key and Ring/Message lamp at the called extension. Answer-  
ing the Message Waiting automatically calls the extension which left the indication. Message Waiting  
ensures that a user will not have to recall an unanswered extension. It also ensures that a user will not miss  
calls when their extension is busy or unattended.  
An extension user can leave Messages Waiting at any number of extensions. Also, any number of extensions  
can leave a Message Waiting at the same extension. If an extension has multiple messages waiting, the user  
can scroll through their Messages Waiting and select a co-worker to call back.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Message Waiting  
To leave a Message Waiting:  
Place Intercom call to a co-worker.  
• The extension you call can be unanswered, busy, or in Do Not Disturb.  
1.  
2.  
3.  
Press V-MAIL.  
Hang up.  
To answer a Message Waiting:  
1.  
2.  
Look at your V-MAIL key and Ring/Message Lamp - they should be ashing (red).  
Press INTERCOM + V-MAIL.  
• The system cancels the Message Waiting if the extension you call is busy, doesn’t answer, or is Do Not Disturb.  
• If the extension you call doesn’t answer, press V-MAIL to automatically leave them a Message Waiting.  
• If your V-MAIL key and Ring/Message Lamp continue to ash you have additional messages waiting.  
To review your Messages Waiting and select a message for a return call:  
1.  
2.  
3.  
Do not lift the handset.  
Press V-MAIL.  
When you see MSG xxx:  
• Press V-MAIL until the extension you want to call displays.  
4.  
5.  
When the extension you want to call displays, lift the handset.  
Press V-MAIL.  
• The system cancels the Message Waiting if the extension you call is busy, doesn’t answer, or is Do Not Disturb.  
• If the extension you call doesn’t answer, press V-MAIL to automatically leave them a Message Waiting.  
106  
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Microphone Mute  
Microphone Mute  
Description  
Talk to a co-worker in your ofce without your caller hearing the conversation.  
Microphone Mute lets a keyset user turn off their phone’s handset or Handsfree microphone at any time.  
While the extension is on-hook, Microphone Mute mutes the Handsfree microphone. While off-hook,  
Microphone Mute mutes the handset microphone. Once activated, Microphone Mute prevents the caller  
from hearing conversations in the user’s work area. The user can turn off the Handsfree or handset micro-  
phone while their telephone is idle, busy on a call, in DND or while an outside call is ringing. Answering a  
call automatically cancels Microphone Mute.  
While an extension has their microphone muted, an incoming voice-announced Intercom call announces  
with a single beep (splash tone).  
Handsfree Reply Soft Key  
Display keyset users can press their HF Reply (Hfrp) soft key to turn off their telephone’s Handsfree micro-  
phone for incoming Intercom calls.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Microphone Mute  
To activate or deactivate Microphone Mute:  
Press MUTE.  
You can do this any time while on the phone or idle (except when an Intercom call is ringing).  
1.  
• Microphone Mute automatically cancels when you lift the handset.  
• If you are in the headset mode, Microphone Mute cancels when you press SPEAKER.  
To turn off your telephone’s microphone for incoming Intercom calls:  
[Menu + HF Reply]  
[Menu + MORE + Hfrp]  
Select the Handsfree Reply option.  
• The rst line of the display indicates if Handsfree Reply is on or off:  
HF REPLY ON = Handsfree Reply on.  
1.  
HF REPLY OFF = Handsfree Reply off.  
2.  
Do one of the following.  
[On]  
[On]  
a.  
Select to turn Handsfree Reply on.  
[Off]  
[Off]  
Select to turn Handsfree Reply off.  
• While Handsfree Reply is off, you’ll hear a single beep for incoming voice-  
announced Intercom calls.  
b.  
To answer a voice-announced Intercom call when Handsfree Reply is off:  
1.  
Do one of the following.  
a.  
b.  
Lift the handset.  
Press MUTE to turn Handsfree Reply back on (for this call only).  
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Monitor / Silent Monitor  
Monitor / Silent Monitor  
Description  
Monitor a co-worker’s phone conversation without them knowing you are on the phone.  
Monitor lets an extension user listen to the conversation at a busy extension. To implement Monitor, an  
extension user just calls a busy extension and dials the Monitor code. The busy extension and their caller  
have no indication of the intrusion. There are no tones heard and there is no visual indication that monitoring  
is occurring. For example, Monitor could help the supervisor of a service department. The department super-  
visor could listen to the questions that callers ask without disturbing the service call.  
CAUTION  
Monitor provides no warning tones prior to intrusion. Monitor may be  
interpreted as an invasion of privacy.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Monitor / Silent Monitor  
To Monitor a call:  
Place an Intercom call to the busy extension.  
• Listen for busy or busy/ring tone.  
1.  
2.  
3.  
Dial 6.  
Listen to the conversation in progress.  
108  
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Music on Hold  
Music on Hold  
Description  
Callers can listen to music while waiting for their call to go through.  
Music on Hold (MOH) plays music to calls on Hold, parked calls, and transferred calls. The music lets the  
caller know that their call is waiting, not forgotten. Without Music on Hold, the system provides silence to  
these types of calls. Music on Hold is available from one of four sources: two internal beep tones and two  
audio input minijacks (which in turn connect to a customer-provided external music source.  
With Music on Hold enabled, transferred callers can optionally listen to ringback or MOH while their call  
waits at the transfer destination.  
Operation  
Music on Hold is automatic once enabled.  
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Names for Extensions and Lines  
Names for Extensions and Lines  
Description  
Names help identify lines and extensions.  
Extensions and lines can have names instead of just circuit numbers. These names show on a keyset’s dis-  
play when the user places or answers calls. Extension and line names make it easier to identify callers. The  
user does not have to refer to a directory when processing calls. Extension and line names can consist of  
upper and lower case letters, spaces and punctuation, and can be up to 18 characters long.  
Extension names display when placing or answering Intercom calls. Line names display when using the fol-  
lowing features:  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Programming Names  
To program your extension’s name:  
• If you have access level 4 or 5, use “To program a name for a co-worker’s extension . . .” below instead.  
[Menu + Name]  
1.  
2.  
3.  
Select name programming.  
[Menu + MORE + MORE + Name]  
Follow the instructions in the Name Programming Chart below.  
Press HOLD + SPEAKER to exit.  
To program a name for a co-worker’s extension, a Ring Group, or a UCD Group:  
[Menu + Name]  
[Menu + MORE + MORE + Name]  
1.  
2.  
Select name programming.  
When you see EXT:xxx, do one of the following.  
a.  
b.  
c.  
d.  
Enter the name of the extension you want to program + HOLD.  
Press HOLD to accept the displayed name.  
Enter the master number for the Ring Group you want to program + HOLD.  
Enter the master number for the UCD Group you want to program + HOLD.  
3.  
Follow the instructions in the Name Programming Chart below.  
110  
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Names for Extensions and Lines  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Programming Names  
4.  
Do one of the following.  
a.  
b.  
Press HOLD to back up to step 2 and program another name.  
Press HOLD + SPEAKER to exit.  
Name Programming Chart  
Name Programming Chart  
Press a key the indicated number of times for desired character  
Key  
1 Time  
2 Times  
3 Times  
4 Times  
5 Times  
6 Times  
7 Times  
8 Times  
9 Times  
1
&
-
/
1
2
3
4
5
6
7
8
9
0
#
*
A
B
E
H
K
N
Q
U
X
:
C
F
I
a
d
g
j
b
e
c
f
2
3
4
5
6
r
D
G
h
k
i
J
M
L
O
R
V
Y
0
l
m
S
t
n
p
u
w
o
q
v
x
P
s
z
7
9
T
8
y
W
Z
space  
Not used  
Not used  
After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance.  
Additional Name Programming Options  
HOLD  
Save name.  
SPEAKER  
Volume Up  
Volume Down  
Exit user name programming.  
Scroll the cursor to the right.  
Scroll the cursor to the left.  
While editing, clears character to the right.  
At beginning of line, erases entire entry.  
At end of line, becomes a backspace key  
CLEAR  
CHECK  
Restore the previous entry,  
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Night Service / Night Ring  
Night Service / Night Ring  
Description  
Use Night Service to reroute calls after hours.  
Night Service redirects outside calls to their night mode destination. Typically, the attendant or supervisor  
activates Night Service after normal working hours, when most employees are unavailable to answer calls.  
Lines can ring extensions directly at Night, providing specic answering points for Night Service calls. (For  
example, you can program lines to ring the security station at night.)  
To have outside lines ring the External Paging system (which users can answer by dialing a code), see Out-  
side Call Ringing Over External Page (page 116). To have the ringing call also activate the system relay, see  
Night Service Keys  
The night mode status of the system is controlled by the following 3 types of keys:  
Night Key Assigned as a System Night Key  
This type of key controls the night mode status of all Key Ring lines as well as all lines that are Direct  
Inward Lines (DILs) to Ring Group master numbers. The entry is 18 + CLEAR. Also see Direct Inward  
Night Key Assigned as a UCD Night Key  
This type of key controls the night mode status of all lines terminated to UCD Group master numbers. It  
has no affect on Key Ring lines or lines terminated to Ring Group master numbers. The entry is 18 +  
UCD Group master number.  
1
An Extension’s DND Key  
The DND key controls the night mode status of all lines that are DILs to the extension. In the day, the  
line rings the extension. When the user presses DND, the DILs ring their programmed night mode desti-  
nations. Also see Direct Inward Line (page 42).  
1. Do not use this option if you want lines to overow to voice mail. See Key Ring (page 94) instead.  
112  
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Night Service / Night Ring  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Night Service / Night Ring  
To activate or deactivate Night Service (i.e., to control the night mode of Key Ring and Ring Group lines):  
1.  
2.  
Do not lift the handset.  
Press your System night key.  
• While in the night mode, the key is on (red) and you see: SYSTEM IN NIGHT MODE.  
• While in the day mode, the key is off.  
To answer a call that rings a line or loop key at night:  
Listen for ringing and look for the ashing line or loop key.  
• Line and loop keys that ash red are for you and your co-workers.  
• Line keys that ash green are just for you (such as DILs and transfers).  
1.  
2.  
3.  
Lift the handset.  
Press the ashing line or loop key.  
• If you have Ringing Line Preference, lifting the handset answers the call.  
• If you have Automatic Handsfree, you can press the line or loop key without rst lifting the handset.  
To answer a call that is ringing over the Paging speakers:  
1.  
2.  
Lift the handset.  
Dial *0.  
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Off-Hook Signaling  
Off-Hook Signaling  
Description  
Off-Hook Signaling helps important callers get through.  
When a user is busy on a call, Off-Hook Signaling indicates that another caller is trying to get through.  
Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to  
become free. After the user hears the off-hook signal, they can use other system features (such as Hold or  
Park) to process their active call and then answer the waiting call.  
Off-Hook Signaling for Outside Calls  
While a keyset user is on a call, Off-Hook Signaling for outside calls can be:  
While on a handset call,  
- A ashing green Ring/Message lamp  
- A ashing red or green line/loop key  
- Muted off-hook ringing  
(While Off-Hook Signaling ringing is occurring, use Volume Up and Volume Down to adjust the vol-  
ume of ringing.)  
While on a handset or Handsfree call,  
- A ashing green line/loop key  
- Camp-On tones  
The following chart shows when the two types of Off-Hook Signaling occur. Note that Camp-On tones occur  
for an extension when they are the exclusive recipient of the call (such as a DIL).  
Off-Hook Ringing  
Camp-On Tones  
Key Ring  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
Yes  
Yes  
No  
Transferred Outside Call  
Direct Inward Line  
Transfer from Voice Mail (UTRF)  
Call Coverage Key  
Group Call Pickup Key  
No  
Off-Hook Signaling for Intercom Calls  
While an extension user is on a handset or Handsfree call, they can receive Camp-On tones from a co-worker  
that called them and dialed 2 to Camp-On. Turn to Call Waiting / Camp-On (page 28) for more on how to set  
this up. Off-hook ringing for Intercom calls is not available.  
Off-Hook Signaling for Hotline Calls  
While an extension is busy on a handset call, the system provides unique handling of Off-Hook Signaling for  
calls from their Hotline partner. This unique handling occurs when the Hotline partner calls the extension by  
rst pressing their Hotline key. The Off-Hook Signaling can be Camp-On tones or Voice Over. The default is  
Camp-On tones.  
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Off-Hook Signaling  
Operation  
User Programmable Feature  
Setting Up Off-Hook Signaling  
Operation  
Feature  
Mnemonic  
Access Level  
#OHR  
(#647)  
Off-Hook Signaling  
#OHR + Select mode (see below) + Select option (see  
below) + SPEAKER to exit.  
3-5  
Off-Hook Signaling Modes  
1 = Outside line  
2 = Hotline partner  
3 = Intercom  
Off-Hook Signaling Options  
For outside lines:  
1 = Camp-On tone  
2 = Off-hook ringing  
CLEAR = None  
For Hotline partner:  
1 = Camp-On tone  
2 = Voice Over  
CLEAR = None  
For Intercom:  
1 = Camp-On tone  
2 = Voice Over  
3 = None  
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Paging  
Paging  
Description  
Use Paging to broadcast announcements or quickly locate co-workers.  
Paging lets extension users broadcast announcements to other keyset users and to external Paging speakers.  
Paging allows a user to locate a co-worker or make an announcement without calling each extension individ-  
ually. There are two types of Paging: Internal Paging and External Paging.  
Internal Paging  
Internal Paging allows extension users to broadcast announcements into 7 internal Paging Zones and All Call  
(all zone). When a user makes a zone page, the announcement broadcasts to all extensions assigned to the  
specied zone. If the user makes an All Call announcement, the announcement simultaneously broadcasts to  
extensions in all zones. All Call Paging automatically overrides any zone pages already in progress. A sys-  
tem timer can optionally limit the duration of Paging announcements.  
To simplify Paging access, a keyset can have Feature Keys assigned as Page keys.  
Paging Key Busy Lamp Indications  
When the key is:  
The zone is:  
Off  
Idle  
On (red)  
A co-worker is Paging into the assigned  
zone  
On (green)  
The extension user is Paging into the  
assigned zone.  
External Paging  
When a user pages into Internal All Call Page or Internal page Zone 1, the system simultaneously broadcasts  
the announcement into the External Paging Zone. Refer to the system’s Hardware Manual for installation  
details.  
Page Relay Control  
Page Relay Control allows an announcement broadcast into a Paging zone to activate a system relay. This relay  
is typically used to activate a customer-provided Paging amplier. You can assign these relays for Door Box  
strike control or Page Relay Control, but not both. If the system relay is programmed for Page Relay Control,  
and an extension or line is set up to ring over External Paging, the relay will activate when the extension or  
line rings.  
Outside Call Ringing Over External Page  
Line ringing can optionally broadcast over External Paging speakers. For each line, the Paging speakers can  
broadcast ringing for all calls ringing the line, for calls ringing only at night, or for delay ring calls. While a  
line rings External Paging, any extension user can dial a code (INTERCOM + *0) to pick up the call. If the  
system relay is programmed for Page Relay Control, and the line is set up to ring over External Paging,  
the relay will activate when the line rings.  
If Door Box chimes, ringing, and Background Music are all programmed to output over External Paging, the  
system uses the following broadcast priority:  
Paging  
Door Box chimes  
Ringing  
Background Music  
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Paging  
Note that External Paging can broadcast either extension ringing or line ringing, not both. In addition, Exter-  
nal Paging requires additional customer-provided equipment. Refer to the Hardware Manual that came with  
your system for more.  
Intercom Ring Over External Page  
An extension’s ringing can optionally broadcast over External Paging. If enabled, any type of call that rings  
the extension will broadcast over the Paging speakers. While an Intercom call rings External Paging, any  
extension user can dial a code (INTERCOM + *0) to pick up the call. If the system relay is programmed for  
Page Relay Control, and an extension is set up to ring over External Paging, the relay will activate when  
the extension rings.  
Door Chime Over External Page  
Door Box chimes can optionally broadcast over External Paging. While Door Box chimes broadcast over  
External Paging, any extension user can dial a code (INTERCOM + *0) to answer the Door Box. After  
answering, a keyset user can press a soft key or FLASH to control the Door Box relay.  
Background Music Over External Page  
Background Music (BGM) can optionally play over the External Paging speakers while Paging is idle. BGM  
will automatically turn off while Paging, ringing or Door Box chimes broadcast from the external zone, and  
restart when the external zone again becomes idle.  
Ring Over Page Volume Adjustment  
You can adjust the volume of ringing over the External Paging system. There are three volume adjustments: low  
(5), medium (6), and high (4). This adjustment does not affect the volume of Background Music or Door Chimes.  
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Paging  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Making a Page Announcement  
To make an internal Paging announcement:  
1.  
2.  
Lift the handset.  
Do one of the following.  
a.  
Press INTERCOM, dial *1, then dial the page zone number ( for All Call).  
Press your Paging key.  
b
• If you are on an Intercom call when you press a Paging key, the system disconnects the internal  
call and activates the page.  
Make announcement and hang up.  
• The system may limit the length of your announcement.  
3.  
To answer a call that is ringing over the Paging speakers:  
1.  
2.  
3.  
Lift the handset.  
Dial *0.  
Converse with the caller.  
User Programmable Feature  
Enabling Incoming Paging  
Feature  
Mnemonic  
#VP (#87)  
Operation  
#VP +Y to enable or N to disable + SPEAKER to exit.  
Access Level  
Paging (Incoming)  
3-5  
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Park  
Park  
Description  
Park a call in orbit so a co-worker can pick it up. With Park, it is not necessary to locate a  
person to handle their calls.  
Park places an outside call in a waiting state (called a Park Orbit) so that an extension user may pick it up.  
There are two types of Park: System and Personal. Use System Park when you want to have the call wait in  
one of 10 system orbits (60-69). Personal Park allows you to Park a call at an extension so a co-worker can  
pick it up. After parking a call, a user can Page the person receiving the call and hang up. The paged party  
dials a code or presses a programmed System Park key to pick up the call. Many calls can be parked at the  
same extension, and are retrieved in LIFO (last-in, rst-out) order.  
A call parked in System Park Orbit for too long will recall the extension that initially parked it. The recall for  
System Park Orbits 68 and 69 is permanently xed at 5 minutes. If the recall remains unanswered, the call  
diverts to Key Ring.  
A call parked in Personal Park Orbit for too long will initially recall to the extension at which it is parked. If  
unanswered there, it recalls to the extension that parked the call. If still unanswered, it diverts to Key Ring.  
When an extension has System Park keys, the keys provide a Busy Lamp Field (BLF) for the orbit assigned  
to the key.  
Park Key Busy Lamp Indications  
When the key is:  
The Park orbit is:  
Off  
Idle  
On (red)  
A co-worker has parked a call in the orbit  
assigned to the key.  
Single wink on (green)  
The extension user has parked a call in the  
orbit assigned to the key.  
Distinctive Flash Rate on Recall  
Park recall features a distinctive ash rate for line keys (see the chart below). This allows the keyset exten-  
sion user to easily differentiate new calls that are ringing from Parked calls that are recalling.  
Distinctive Flash Rate on Park Recall  
For this type of call:  
Call that you Parked  
You see this ash rate:  
Double Wink On (green)  
Double Wink On (green)  
Call that you initially Parked recalling  
your phone  
On (red)  
Call Parked by a co-worker  
Double Wink On (red)  
Call initially Parked by a co-worker  
that is recalling your phone  
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Park  
Personal Park Orbit Recall Display  
The Personal Park Orbit recall display shows:  
On all extensions that are ringing with the recall:  
- The type of recall (i.e., Personal Park).  
On the extension at which the call is parked (while it is ringing):  
- The extension which initially parked the call.  
On all other extensions as they are ringing with the recall:  
- The extension at which the call was initially parked.  
The Personal Park Orbit recall display occurs:  
At the extension which initially received the Personal Park.  
At the extension which initially parked the call.  
At all other extensions after the call diverts to Key Ring.  
System Park Orbit Recall Display  
The System Park Orbit recall display shows:  
The orbit from which the call is recalling (e.g., 60).  
The extension that initially parked the call (e.g., 301).  
The System Park Orbit recall display occurs as the call is ringing the extension that initially parked it, and  
after the call diverts to Key Ring.  
120  
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Park  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Park  
To Park or retrieve a call in System Park Orbit:  
1.  
Do one of the following.  
[Park]  
[Park]  
Select Park.  
You cannot use this procedure to retrieve a parked call.  
a.  
(Park only)  
[Sys]  
[Orbit x]  
22-Button and 34-Button Display  
• Select System Park + Dial orbit number (0-9).  
Super Display  
• Select orbit (Orbit 0 - Orbit 9).  
Press TRANSFER and dial *.  
Dial the System Park Orbit (60-69).  
b.  
c.  
Press your Park key.  
Your Park key winks on (green) for calls you Park and is on steady for calls your co-worker’s Park.  
• The line/loop key for the parked call winks on (green) at your extension.  
2.  
If a call in System Park Orbits recalls, you see one of the following.  
If the extension that parked the call doesn’t have a name:  
Park xx Recall  
STA 301  
a.  
If the extension that parked the call has a programmed name:  
Park xx Recall  
300: Attendant  
b.  
To Park or retrieve a call in Personal Park Orbit:  
1.  
Do one of the following.  
[Park]  
[Park]  
Select Park.  
You cannot use this procedure to retrieve a parked call.  
a.  
(Park only)  
[Pers]  
[Personal]  
Select Personal Park.  
Dial the number of the extension at which you want to Park or retrieve  
the parked call.  
Press TRANSFER and dial **.  
Dial the number of the extension at which you want to Park the call.  
- The line/loop key for the parked call winks on (green) at your extension.  
b.  
2.  
If a call in Personal Park recalls, you see one of the following.  
If the extension that parked the call doesn’t have a name:  
Personal Park Recall  
STA 301  
a.  
If the extension that parked the call has a programmed name:  
Personal Park Recall  
300: Attendant  
b.  
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PBX / Centrex Compatibility  
PBX / Centrex Compatibility  
Description  
The DSX provides unique features when connected to a PBX or Centrex.  
PBX/Centrex Access Codes  
PBX Access Codes are the digits PBX extension users must dial to obtain outside lines. When the DSX is  
installed behind a PBX, users must dial these codes before the digits for their outside call. For example, if  
the PBX access code is 98, and the DSX user wants to reach 203-926-5400, they must dial 98-1-203-926-  
5400. Normally, DSX Toll Restriction and Forced Account Codes are applied to the digits dialed after the  
PBX Access Code. This is because any call dialed without the PBX access code is an internal PBX call, and  
usually won’t require the restrictions imposed by Forced Account Codes and Toll Restriction.  
Operation  
Operation is automatic when the feature is enabled in programming.  
122  
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Prime Line Preference  
Prime Line Preference  
Description  
Get dial tone for a new outside or Intercom call just by lifting the handset.  
Prime Line Preference allows an extension user to place or answer a call by just lifting the handset. The user  
does not have to press a line key, loop key, or the INTERCOM key rst. This simplies handling calls. In  
programming, you designate a line key, loop key, the INTERCOM key, a line, or a Line Group as the exten-  
sion’s Prime Line. With a line key, loop key, line, or Line Group, the associated line (or lines) becomes your  
Prime Line. With the INTERCOM key, you get Intercom dial tone when you lift the handset. Any number of  
extensions can have the same Prime Line assignment.  
There are two types of Prime Line Preference: Idle Prime Line and Intercom Prime Line.  
Idle Prime Line  
Idle Prime Line lets a user place or answer a Prime Line call by just lifting the handset. An extension’s Idle  
Prime Line can be any line or Line Group, regardless of whether the extension has a line or loop key for the  
line or group.  
Idle Prime Line to any line or Line Group is also available at single line telephones.  
Intercom Prime Line  
With Intercom Prime Line, an idle extension user hears Intercom dial tone whenever they lift the handset or  
press SPEAKER. Intercom Prime Line may help the extension user that most often uses Intercom functions  
or calls co-workers. If an extension’s Busy Lamp Field is disabled (which is the default), the Feature Keys  
do not go into the DSS mode when the user lifts the handset.  
Prime Line vs. Ringing Line Preference  
Ringing Line Preference has priority over Prime Line. For example, an extension with Ringing Line Prefer-  
ence will answer a ringing line, not get dial tone on their Prime Line. In addition, a Ringing Prime Line will  
have priority over any other ringing line. The seize priority is as follows:  
• Ringing Prime Line  
• Ringing non-Prime Line  
• Prime Line  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Prime Line Preference  
To place a call on your Prime Line:  
Lift the handset.  
• To bypass your prime line, press another key (such as a line or loop key) before lifting the handset.  
1.  
2.  
Dial call normally.  
User Programmable Feature  
Changing your Prime Line Assignment  
Feature  
Mnemonic  
Operation  
Access Level  
#PLA  
(#752)  
Prime Line Preference  
#PLA + Press one of your ashing programmable keys,  
INTERCOM, or CLEAR for none + SPEAKER to exit.  
3-5  
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Privacy  
Privacy  
Description  
Use Privacy to prevent interruptions at high priority extensions.  
An extension with Privacy blocks incoming Barge In attempts and Call Waiting (Camp-On) signals. Privacy  
helps extension users that don’t want their conversations interrupted.  
Note that if an extension with Privacy enabled is on a call with an extension with Privacy disabled, they are  
still subject to Barge In attempts and Call Waiting signals to the non-private extension.  
Operation  
None  
124  
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Privacy Release Groups  
Privacy Release Groups  
Description  
Quickly join in a co-worker’s outside call.  
You can program extensions into Privacy Release Groups to simplify sharing outside calls. Co-workers in  
the same Privacy Release Group can easily join another group member’s outside call just by pressing the  
busy line -key. The co-worker immediately joins in unannounced and uninvited. Privacy Release Groups are  
a quick alternative to Conference where control over the Conference is not required. In a Customer Service  
group, for example, a supervisor could just press a busy line key to monitor any agent’s call.  
If desired, an extension user can prevent other members of their Privacy Release Group from interrupting  
their active call. This ensures that group members will not interrupt condential calls.  
Any number of extensions can be in the same Privacy Release Group. However, an extension can only be in  
a single group. Members of the Group must have line keys and access to the lines they want to share.  
Privacy Release Groups utilizes a Conference circuit. The following table shows the Conference capacities:  
Description  
Capacity  
Conference circuits  
32  
32  
Maximum simultaneous users in Conference  
(total of all Conferences system-wide)  
Maximum simultaneous conferences  
8
8
Maximum parties in any one Conference  
(lines and/or extensions)  
The system’s 32 Conference circuits are dynamically allocated as users request them.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Privacy Release Groups  
To join an outside call with a member of your Privacy Release group:  
Look for the busy line key.  
• The busy line key is on (green) at your extension; on (orange) at the co-worker that initially placed or  
answered the call.  
1.  
Press the line key.  
Your line key goes on (green) when you join the call.  
You can also press a line key on your DSS Console.  
2.  
To prevent a member of you Privacy Release Group from joining your call:  
Place or answer an outside call on a line key.  
Your line key goes on (orange)  
1.  
2.  
3.  
Press the line key.  
Your line key goes on (green)  
Repeat step 2 to allow or prevent users from joining the call.  
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Private Line  
Private Line  
Description  
You can have a line reserved exclusively for your own use.  
A Private Line is a line reserved for a keyset for placing and answering calls. A user with a Private Line  
knows when important calls are for them. Additionally, the user has their own line for placing calls that is  
not available to others in the system.  
There are three types of Private Lines:  
Incoming Only  
The keyset has a Private Line only for incoming calls. The user cannot place a call on the Private Line. A  
customer service representative may want an incoming only Private Line to be sure customers can  
always get through.  
Outgoing Only  
The keyset has a Private Line only for outgoing calls. The Private Line does not ring for incoming calls.  
A service dispatcher may want an outgoing only Private Line so they can always get in touch with eld  
technicians.  
Both Ways  
The keyset has a Private Line for both incoming and outgoing calls. An executive may want a both ways  
Private Line that is available only to them for placing and answering calls.  
You can optionally set up shared Private Lines between a group of co-workers that work closely together.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using your Private Line  
To answer an incoming call on your Private Line:  
1.  
2.  
Look for your Private Line key ashing slowly (red).  
Lift the handset.  
To place a call over your Private Line:  
Press your Private Line key.  
• The key will light on (green).  
1.  
2.  
Dial the outside number.  
126  
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Programmable Idle Menu Soft Keys (Super Display)  
Programmable Idle Menu Soft Keys (Super Display)  
Description  
Customize the Super Display Telephone idle menu soft keys to exactly meet the user’s needs.  
The Super Display Telephone idle menu soft keys are customizable in system programming and by the  
extension user. This allows the idle mode display to be tailored to meet the needs of each Super Display  
Telephone user. The rst chart below shows the default idle menu soft key assignments. The second chart  
shows all the available idle mode soft keys, their denitions, and the related programming codes.  
Super Display Telephone Default Idle Menu Soft Key Assignments  
Key  
Display  
Directory  
Program  
V-Mail --  
Calls --  
Display  
Key  
1
(Blank)  
7
2
3
4
5
6
(Blank)  
(Blank)  
8
9
10  
11  
12  
SP Dial 1  
Page  
SP Dial 2  
(Blank)  
(Blank)  
Super Display Telephone Idle Menu Soft Key Options (Page 1 of 2)  
Entry  
Display  
Description  
00  
UNDEFINED  
The key has no function and the idle menu display is blank.  
Press to access additional soft keys for Intercom, System Speed Dial,  
and Personal Speed Dial Directory Dialing.  
01  
Directory  
02  
03  
Extension  
Personal  
Company  
Program  
Press to directly access Intercom Directory Dialing.  
Press to directly access Personal Speed Dial Directory Dialing.  
04  
05  
Press to directly access System Speed Dial Directory Dialing.  
Press to program the following:  
Call Forwarding  
Call Screening  
Distinctive Ringing  
Handsfree Reply  
Intercom Voice Announce and Forced Intercom Ringing  
Language Selection  
Name Programming  
Speed Dial  
Volume for Ringing, Off-Hook Ringing, and Page  
Press to call your voice mail mailbox. This soft key also shows the  
number of new messages in your mailbox.  
06  
V-Mail  
Press to review your Caller ID log. This soft key also shows the num-  
ber of new calls you have not yet reviewed.  
07  
08  
09  
Calls  
Page  
Press to initiate a Page announcement.  
Press to access Personal Speed Dial bins 701-710. The display shows  
the Speed Dial numbers (or names - if programmed).  
SP Dial 1  
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Programmable Idle Menu Soft Keys (Super Display)  
Super Display Telephone Idle Menu Soft Key Options (Page 2 of 2)  
Entry  
Display  
Description  
Press to access Personal Speed Dial bins 711-720. The display shows  
the Speed Dial number (or name - if programmed).  
SP Dial 2  
10  
Press to access the associated Personal Speed Dial bin (701-720). The  
display shows the Speed Dial number (or name - if programmed).  
PERS SPDL BIN 1-  
20  
11-30  
128  
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Programmable Idle Menu Soft Keys (Super Display)  
Operation  
In these instructions:  
[Super Display Soft Key]  
Customizing your Idle Menu Soft keys (Super Display Only)  
To customize your idle menu soft keys:  
1.  
2.  
Do not press any keys and do not lift the handset.  
Dial #SM (#76).  
You see KEY NUMBER?1.  
3.  
Do one of the following.  
a.  
Press the soft key you want to program.  
b.  
Press Volume Up or Volume Down to scroll through the keys.  
4.  
5.  
Press HOLD.  
Do one of the following.  
a.  
b.  
Enter the key option code from the Super Display Telephone Idle Menu Softy Key Options chart.  
Press INTERCOM.  
Press Volume Up or Volume Down to select the key option.  
6.  
7.  
Press HOLD.  
Do one of the following.  
a.  
b.  
Select another key to program.  
Press SPEAKER to exit.  
User Programmable Feature  
Customizing your Idle Menu Soft Keys  
Feature  
Mnemonic  
#SM (#76)  
Operation  
Access Level  
Programmable Idle Menu  
Soft Keys (Super Display)  
#SM + Press the soft key you want to program (or press  
Volume Up orVolume Down to scroll through the keys) +  
1-5  
HOLD  
select key option + HOLD  
+
INTERCOM  
+
Volume Up or Volume Down to  
SPEAKER to exit.  
+
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Pulse to Tone Conversion  
Pulse to Tone Conversion  
Description  
Use special services (such as telephone banking) over dial pulse lines.  
An extension can use Pulse to Tone Conversion while placing an outside call to change the dialing mode  
from dial pulse to DTMF. For a system in a dial pulse area, this permits users to access DTMF services (such  
as telephone banking) from their DP area. Pulse to tone conversion also helps dial pulse callers use another  
company’s automated attendant dialing options. The user can, for example:  
Place a call to their bank over a DP line.  
After the banking service answers, wait 6 seconds. (The system automatically converts dialing to DTMF.)  
Dial additional banking options.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Converting Dialing from DP to DTMF  
To convert your telephone’s dialing to DTMF after placing your call on a DP line:  
1.  
2.  
3.  
Dial the initial digits for the call.  
Wait six seconds.  
Dial additional digits.  
• The additional digits dial out as DTMF.  
130  
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Removing Lines and Extensions from Service  
Removing Lines and Extensions from Service  
Description  
Temporarily remove problem extensions and lines from service until they can be repaired.  
Supervisors and attendants can remove problem lines and extensions from service. This helps ensure maxi-  
mum system performance. For example, the attendant can busy-out a noisy line or problem extension until  
service personnel can repair the problem. The line or extension the appears busy to all callers. Following  
repair, the attendant or supervisor can return the line to service.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Removing Lines and Extensions from Service  
To remove or return an extension or line to service:  
1.  
2.  
3.  
Press INTERCOM.  
Dial #40.  
Do one of the following.  
a.  
b.  
Dial the number of the extension you want to remove or return to service (e.g., 302).  
Dial the extension number of the line you want to remove from service (e.g., 101 for line 1).  
4.  
5.  
Do one of the following.  
a.  
Dial 4 to return the line or extension to service.  
Dial 6 to remove the line or extension from service.  
b.  
• At the extension removed from service, you see Out of Service.  
• The line key for a line removed from service will be on (red).  
Press SPEAKER to hang up.  
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Reverse Voice Over  
Reverse Voice Over  
Description  
Privately call a co-worker while you’re busy on your handset.  
While on a handset call, Reverse Voice Over lets a busy keyset user make a private Intercom call to an idle  
co-worker. The busy user just presses and holds down a programmed Reverse Voice Over key to make a pri-  
vate call to the assigned co-worker. The initial caller cannot hear the Reverse Voice Over conversation. The  
private Intercom call continues until the Reverse Voice Over caller releases the key again. The initial handset  
call can be an outside call or an Intercom call. An extension can have Reverse Voice Over keys for more than  
one co-worker.  
Reverse Voice Over could help a salesperson, for example, when placing a call to an important client. The  
salesperson can talk with the client and give special instructions to an assistant — without interrupting the  
initial call.  
When the keyset is idle, the Reverse Voice Over key functions the same as a Hotline key. The key also shows  
at a glance the status of the associated extension:  
Reverse Voice Over Busy Lamp Indications  
When the key is:  
The covered extension is:  
Off  
On  
Idle or not installed  
Busy or ringing  
Medium Flash  
Assigned extension is in DND for outside  
calls (option 1)  
Fast Flash  
Assigned extension is in DND for Intercom  
calls (option 2) or All Calls (option 3)  
Reverse Voice Over uses a system Conference circuit while it is active. The following table shows the sys-  
tem’s Conference capacities:  
Description  
Capacity  
Conference circuits  
32  
32  
Maximum simultaneous users in Conference  
(total of all Conferences system-wide)  
Maximum simultaneous conferences  
8
8
Maximum parties in any one Conference  
(lines and/or extensions)  
The system’s 32 Conference circuits are dynamically allocated as users request them.  
132  
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Reverse Voice Over  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Reverse Voice Over  
To place a call using Reverse Voice Over:  
While on a handset call, press and hold your Reverse Voice Over key.  
You hear two beeps, then you can talk to your co-worker.  
• The key lights red as you press it.  
1.  
To return to your initial caller:  
Release your Reverse Voice Over key.  
• The key goes out.  
1.  
To place a call to your Reverse Voice Over partner:  
While your telephone is idle, press your Reverse Voice Over key.  
You hear two beeps, then you can talk to your co-worker. (Optionally lift handset for privacy.)  
• The key lights green.  
1.  
To Transfer a call using your Reverse Voice Over key:  
1.  
2.  
3.  
While on a call, press TRANSFER.  
Press your Reverse Voice Over key.  
Do one of the following.  
Announce the call to make a Screened Transfer.  
Hang up.  
a.  
b.  
Press the ashing line key to return to the call if your co-worker doesn’t want it.  
Hang up to send the call through unscreened.  
• The call will recall to you if unanswered at the destination. If you don’t answer the recall, it  
diverts to Key Ring.  
c.  
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Ringdown Extension  
Ringdown Extension  
Description  
Call another extension, group or voice mail just by lifting the handset.  
A Ringdown Extension automatically calls a co-worker, voice mail, a Ring Group, a UCD Group, or a Speed  
Dial number when the user lifts the handset. The call automatically goes through — there is no need for the  
user to dial digits or press additional keys. Ringdown extensions are frequently used for lobby phones, where  
the caller just lifts the handset to get the information desk.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Ringdown  
To use the Ringdown extension:  
1.  
Lift the handset or press SPEAKER.  
To bypass Ringdown:  
1.  
Press INTERCOM, a line/loop key, or a Feature Key before lifting the handset or pressing SPEAKER.  
134  
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Ringing Line Preference  
Ringing Line Preference  
Description  
Simply lift the handset to answer a ringing call.  
Ringing Line Preference lets a keyset user answer a ringing call by just lifting the handset. For a user that  
primarily answers calls, Ringing Line Preference ensures that ringing calls have priority. The tables below  
show the interaction between Ringing Line Preference and other features for both handset and headset calls.  
Keyset  
RLP =Y RLP = N  
Does lifting the handset answer the ringing call?  
Attendant  
RLP =Y RLP = N  
Feature  
Ringing Intercom calls  
No1  
Yes  
No1  
No  
Yes  
Yes  
No  
(Line/Loop Keys)  
Yes  
Yes  
Yes  
Yes  
No  
No  
Yes  
Yes  
Yes  
N/A  
No  
No  
N/A  
(Call to UCD master)  
No1  
Yes  
Yes  
No  
No  
No  
No  
No  
No  
No  
No  
No  
1Ringing Line Preference will not answer a call ringing the Operator Call Key.  
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Ringing Line Preference  
Keyset  
RLP =Y RLP = N  
Attendant  
RLP =Y RLP = N  
Feature  
Does pressing SPEAKER while in the Headset mode  
answer the ringing call?  
Ringing Intercom calls  
No1  
Yes  
No1  
No  
Yes  
Yes  
Yes  
No  
(Line/Loop Keys)  
Yes  
Yes  
Yes  
No  
No  
Yes  
Yes  
Yes  
N/A  
No  
No  
N/A  
(Call to UCD master)  
No1  
No1  
Yes  
Yes  
No  
No  
No  
No  
No  
No  
No  
No  
1Ringing Line Preference will not answer a call ringing the Operator Call Key.  
When multiple calls ring an extension simultaneously, the system services the ringing calls in the follow-  
ing order:  
1. INTERCOM Key  
2. Line Key (from lowest to highest)  
3. Loop Key (from lowest to highest)  
In addition, if two extensions with Ringing Line Preference answer the same outside call simultaneously, the  
system connects the call to the lowest numbered extension.  
Prime Line vs. Ringing Line Preference  
Ringing Line Preference has priority over Prime Line. For example, an extension with Ringing Line Prefer-  
ence will answer a ringing line, not get dial tone on their Prime Line. In addition, a ringing Prime Line will  
have priority over any other ringing line. The seize priority is as follows:  
Ringing Prime Line  
Ringing non-Prime Line  
Prime Line  
136  
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Ringing Line Preference  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Ringing Line Preference  
To use Ringing Line Preference:  
Lift the handset or press SPEAKER.  
You automatically answer the call.  
1.  
To bypass Ringing Line Preference:  
Before lifting the handset or pressing SPEAKER, press one of the following instead:  
1.  
INTERCOM  
• Line or loop key  
• Feature Key  
User Programmable Feature  
Using Ringing Line Preference  
Feature  
Mnemonic  
Operation  
Access Level  
#RLP  
(#757)  
Ringing Line Preference  
#RLP +Y to enable or N to disable + SPEAKER to exit.  
2-5  
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Save Number Dialed  
Save Number Dialed  
Description  
Save the number you just dialed for quick redialing.  
Save Number Dialed permits an extension user to save their last outside number and easily redial it later on.  
For example, an extension user can recall a busy or unanswered number without manually dialing the digits.  
The system retains the saved number until the user stores a new one in its place.  
Save Number Dialed saves in system memory a dialed number up to 20 digits. The system remembers the  
digits regardless of whether the call was answered, unanswered or busy. The system normally uses the same  
line as for the initial call. However, if that line is busy and is part of a Line Group, Save Number Dialed will  
automatically select the next line in the group.  
Save Number Dialed requires a uniquely programmed Feature Key on the extension or DSS Console.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Save Number Dialed  
To save the outside number you just dialed (up to 32 digits):  
1.  
Press the Save Number Dialed key on your extension or DSS Console.  
To redial a saved number:  
1.  
2.  
(Optional) Press a line key to preselect a line key for the call.  
Press the Save Number Dialed key on your extension or DSS Console.  
• If you hear busy, you may be able to dial 2 and wait in line for the line to become free.  
138  
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Selectable Display Messaging  
Selectable Display Messaging  
Description  
While you’re away from the phone, callers can receive personalized text messages you set up.  
An extension user can select a pre programmed Selectable Display Message for their extension. Keyset call-  
ers see the selected message when they call the user’s extension. Selectable Display Messaging provides per-  
sonalized text messaging. For example, an extension user could select the message “GONE FOR THE  
DAY.” Any keyset user calling the extension would see the message. Other than displaying the message, the  
system puts the call though normally.  
The are 16 Selectable Display Messages (01-16) set up in system programming. Messages 01-09 are preset  
by default, but can be changed to meet the site requirements. Messages 10-16 are initially undened. Any  
message can be appended by the extension user. For example, a user could select message 09 (OUT UNTIL)  
and append the time they are expected back (e.g., 5:00). The total length of the message plus any user  
appended entries cannot exceed 18. Selectable Display Messages cannot begin with numbers.  
Following are the 16 default Selectable Display Messages.  
Option  
Default  
Message 01  
Message 02  
Message 03  
Message 04  
Message 05  
Message 06  
Message 07  
Message 08  
Message 09  
Message 10  
Message 11  
Message 12  
Message 13  
Message 14  
Message 15  
Message 16  
CALL (plus 15 user entries)  
BACK BY (plus 12 user entries)  
MEETING IN ROOM (plus 4 user entries)  
OUT TO LUNCH (plus 7 user entries)  
GONE FOR THE DAY (plus 3 user entries)  
ON VACATION (plus 8 user entries)  
ON BUSINESS TRIP (plus 3 user entries)  
IN A MEETING (plus 7 user entries)  
OUT UNTIL (plus 10 user entries)  
Undened (up to 20 characters)  
Undened (up to 20 characters)  
Undened (up to 20 characters)  
Undened (up to 20 characters)  
Undened (up to 20 characters)  
Undened (up to 20 characters)  
Undened (up to 20 characters)  
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Selectable Display Messaging  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Setting Up Selectable Display Messaging  
To select a Selectable Display Message:  
Select the Call Forwarding options.  
1.  
[Menu + Call Forward]  
[Menu + Cfwd]  
Alternately do one of the following:  
• Press INTERCOM and dial *3.  
• Press your Call Forwarding Feature Key.  
Select Selectable Display Messaging.  
2.  
[None]  
[MORE + MORE + None]  
Select to cancel Call Forwarding and Selectable Display Messaging.  
• Alternately dial 0.  
[Message]  
[MORE + Msg]  
Select to set up Selectable Display Messaging.  
• Alternately dial 8.  
Do one of the following.  
3.  
a.  
b.  
Dial the message number (01-16).  
Press Volume Up or Volume Down to scroll through the message numbers.  
4.  
5.  
Press HOLD. The selected message displays.  
Do one of the following.  
a.  
b.  
Press Volume Up or Volume Down to scroll through the available messages.  
Press HOLD to program or append the message text.  
Enter any additional digits.  
6.  
7.  
• The total of all digits and characters cannot exceed 20.  
• See the Name Programming Chart on the next page when entering additional data.  
You cannot add additional digits to a blank (unprogrammed) message.  
Press HOLD.  
140  
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Selectable Display Messaging  
Name Programming Chart  
Name Programming Chart  
Press a key the indicated number of times for desired character  
Key  
1 Time  
2 Times  
3 Times  
4 Times  
5 Times  
6 Times  
7 Times  
8 Times  
9 Times  
1
&
-
/
1
2
3
4
5
6
7
8
9
0
#
*
A
B
E
H
K
N
Q
U
X
:
C
F
I
a
d
g
j
b
e
c
f
2
3
4
5
6
r
D
G
h
k
i
J
M
L
O
R
V
Y
0
l
m
S
t
n
p
u
w
o
q
v
x
P
s
z
7
9
T
8
y
W
Z
space  
Not used  
Not used  
After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance.  
Additional Name Programming Options  
HOLD  
Save name.  
SPEAKER  
Volume Up  
Volume Down  
Exit user name programming.  
Scroll the cursor to the right.  
Scroll the cursor to the left.  
While editing, clears character to the right.  
At beginning of line, erases entire entry.  
At end of line, becomes a backspace key  
CLEAR  
CHECK  
Restore the previous entry,  
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Single Line Telephones  
Single Line Telephones  
Description  
Connect analog devices such as single line telephones and fax machines to the system.  
The system is compatible with 500 type (dial pulse) and 2500 type (DTMF) analog telephone devices. This  
includes on-premises single line telephones (SLTs), fax machines, and modems.  
In DSX-40, SLTs connect to analog ports in the main equipment cabinet. In DSX-80/160, SLTs connect to  
SLIU PCBs. Each analog port provides power and ring voltage for the connected SLT. The analog ports use  
DTMF receivers. Each system provides 10 DTMF receivers that are shared by all connected analog ports.  
Message Waiting  
Both DSX-40 and DSX-80/160 support FSK Message Waiting lamps. DSX-80/160 also provides support for  
high voltage Message Waiting lamps – while DSX-40 does not.  
Operation  
Barge In  
1.  
Do one of the following.  
a.  
b.  
Call busy extension.  
Dial the line extension number (e.g., 101) for Direct Line Access.  
Dial #9 + Line number for Line Dial-up.  
c.  
d.  
Dial 9 for Line Group Access.  
2.  
3.  
Dial 4.  
Join the conversation in progress.  
Call Forwarding  
1.  
2.  
Lift the handset and dial *3.  
Do one of the following.  
a.  
b.  
c.  
d.  
Dial 0 for Cancel your extension’s Call Forwarding.  
Dial 2 for Call Forwarding Busy/No Answer.  
Dial 4 for Call Forwarding Immediate.  
Dial 6 for Call Forwarding No Answer.  
3.  
4.  
Dial destination extension, 0 for your operator, or voice mail master number.  
Do one of the following.  
a.  
b.  
Dial 2 to forward all calls.  
Dial 8 to forward just outside calls.  
5.  
Hang up.  
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Single Line Telephones  
Call Waiting / Camp-On  
1.  
2.  
Call busy extension.  
Dial 2 but do not hang up.  
• If you hang up, the system converts your Camp-On to a Callback.  
3.  
Speak to your co-worker when they answer their Camp-On ring.  
Callback  
1.  
2.  
Call busy extension.  
Dial 2 and hang up.  
• Stay on the line without hanging up if you want to Camp-On instead.  
3.  
4.  
When Callback rings your phone, lift handset to answer.  
Speak to your co-worker when call goes through.  
Central Ofce Calls, Answering  
1.  
When your telephone rings, lift the handset.  
Central Ofce Calls, Placing  
Lift the handset.  
1.  
2.  
Do one of the following.  
a.  
b.  
c.  
For Line Dial-Up:  
i.  
Dial #9 followed by the line number (e.g., #901 for line 1).  
For Direct Line Access:  
i.  
Dial 1 followed by the line number (e.g., 101 for line 1).  
For Line Group Access:  
i.  
Dial the Line Group code (9 or 90-98).  
3.  
Dial the outside number.  
Conference  
1.  
2.  
3.  
Establish Intercom or outside call.  
Hookash and dial the extension or line you want to add/  
Hookash and dial #10 to set up the Conference.  
• If you cannot add additional parties to your Conference, you have exceeded the system’s Conference limit.  
4.  
Repeat steps 2 and 3 to add additional parties to your Conference.  
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Single Line Telephones  
Direct Line Access  
Dial 1 plus the line number (e.g., 101 for line 1).  
1.  
2.  
Dial outside number.  
Directed Call Pickup  
1.  
2.  
3.  
Lift the handset.  
Dial **.  
Dial number of extension whose call you want to intercept.  
• To intercept a call ringing an attendant, dial the attendant’s extension number (e.g., 300); not 0 or 01-04.  
Door Box  
To place a call to the Door Box:  
1.  
2.  
Lift the handset.  
Dial the Door Box extension number.  
To answer the Door Box ringing:  
Lift the handset.  
• Door Box chimes are not available at single line telephones.  
1.  
To control the relay which in turn controls the Door Box strike:  
1.  
2.  
3.  
Place or answer the Door Box call.  
To open the relay, hookash.  
To close the relay, hookash.  
Flash  
1.  
2.  
Place or answer an outside call.  
Hooash and dial #3.  
• When you hear CO/PBX/Centrex dial tone, dial a new call or use other features provided externally by the  
connected service.  
Forced Line Disconnect  
1.  
2.  
3.  
Lift the handset.  
Dial the line’s Direct Line Access code (e.g., 101 for line 1).  
Dial # to disconnect the line.  
You hear Intercom dial tone. To place a call on the line, dial a line access code and then dial the number.  
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Single Line Telephones  
Group Call Pickup  
1.  
2.  
Lift the handset.  
Dial *#.  
Hold  
To retrieve a line on System Hold at a co-worker’s extension:  
1.  
2.  
3.  
Lift the handset.  
Dial *4.  
Dial the number of the line that is on Hold (e.g., 01 for line 1).  
To place a call on Exclusive Hold:  
1.  
2.  
Hookash and dial *7.  
Hang up.  
• If the call is left on Exclusive Hold too long, it will recall to you.  
• If you hang up without rst dialing *7, the call will recall immediately.  
• If you previously placed a call on Exclusive Hold or have a camped-on call waiting, dialing *7 will answer the  
waiting call. See Split for more.  
To retrieve a call from Exclusive Hold:  
1.  
Hookash and dial *7.  
Intercom  
To place an Intercom call:  
1.  
2.  
Lift the handset.  
Dial the extension number.  
• To call the operator, dial the operator s extension number or dial 0 or 01-04 (depending on how your system is  
set up).  
• If your call voice-announces the destination, you can dial 1 to force the call to ring.  
To answer an Intercom call:  
1.  
Lift the handset.  
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Single Line Telephones  
Meet-Me Conference  
To set up a Meet-Me Conference:  
Page the parties and announce the Meet-Me Conference code (#11 or #12).  
• See Paging (page 116) for more on how to page your co-workers.  
1.  
2.  
3.  
Hang up, then lift the handset.  
Dial the announced Meet-Me Conference code (#11 or #12).  
Your co-worker’s must join the telephone meeting within the Meet Me Conference time.  
To join a Meet-Me Conference:  
1.  
2.  
Listen for paged invitation to join the Conference.  
Dial announced Meet-Me Conference code (#11 or #12).  
You can join the telephone meeting within the Meet Me Conference time.  
Message Waiting  
To leave a message for a co-worker:  
Place Intercom call to co-worker.  
• The extension you call can be unanswered, busy, or in Do Not Disturb.  
1.  
2.  
Dial 8 and hang up.  
V-MAIL ashes fast at the extension you called.  
To answer a Message Waiting:  
1.  
2,  
Lift the handset.  
Dial *8.  
Night Service / Night Ring  
To answer a call ringing over the paging system:  
1.  
2.  
Lift the handset.  
Dial *0.  
Paging  
1.  
2.  
3.  
Lift the handset.  
Dial *1.  
Dial the Paging zone (1-7 or 0 for all call).  
• SLTs cannot receive Paging announcements.  
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Single Line Telephones  
Park  
To Park a call:  
1.  
2.  
3.  
Place or answer call.  
Hookash and dial *.  
Dial the orbit number.  
• System Park Orbits are 60-69.  
• Personal Park Orbits are *300-*427.  
To retrieve a parked call:  
1.  
2.  
3.  
Lift the handset.  
Dial *.  
Dial the orbit number.  
• System Park Orbits are 60-69.  
• Personal Park Orbits are *300-*427.  
Pulse to Tone Conversion  
This feature must be switched manually from the telephone. The system does not provide Pulse to Tone Conversion for SLTs.  
Removing Lines and Extensions from Service  
1.  
2.  
3.  
4.  
Lift the handset.  
Dial #40.  
Dial the line (101-164) or extension (300-427) you want to remove from service.  
So one of the following.  
a.  
b.  
Dial 4 to return a line or extension to service.  
Dial 6 to remove a line or extension from service.  
5.  
Hang up.  
Speed Dial  
To dial a Speed Dial number:  
1.  
2.  
Lift the handset.  
Dial # and the Speed Dial bin number.  
• Personal Speed Dial bins are 701-720.  
• System Speed Dial bins are normally 201-299.  
3.  
The stored number dials out.  
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Single Line Telephones  
Split  
A single line telephone can Split (alternate) between their current call and waiting calls. The waiting calls can include a call  
you previously placed on Exclusive Hold or camped-on calls.  
To Split (Alternate) between your current call and a waiting call:  
Hookash and dial *7.  
1.  
You are connected to your camped-on call (if any) or the call that has been on Hold the longest.  
• Repeat this procedure to cycle through all your waiting calls (from oldest to newest) and return to your rst call.  
Tandem Calls / Unsupervised Conference  
Establish outside call (e.g., lift handset, dial 9, and dial outside number)  
Hookash and dial another outside call.  
1.  
2.  
3.  
4.  
Hookash and dial #10 to set up the Conference.  
Hang up.  
• If the outside parties disconnect, the lines you selected do not have Tandem Calling capability.  
Transfer  
To transfer your call:  
1.  
2.  
Place or answer call.  
Hookash and dial the extension to which you want to Transfer the call.  
• To Transfer the call to the voice mail Automated Attendant, dial the voice mail master number (700).  
3.  
Do one of the following.  
a.  
b.  
To transfer the call unscreened, hang up.  
To screen the transfer, wait for the called party to answer before hanging up.  
To receive Transfer (if you get an Intercom call announcing it):  
Stay on the line.  
• The Transfer goes through when the calling party hangs up.  
1.  
Voice Mail  
To leave a voice mail message for a co-worker:  
Place Intercom call to co-worker.  
• The extension you call can be unanswered, busy, or in Do Not Disturb.  
1.  
2.  
Dial 8 and hang up.  
V-MAIL ashes fast at the extension you called.  
To call your voice mail mailbox:  
1.  
2,  
Lift the handset.  
Dial *8.  
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Speed Dial  
Speed Dial  
Description  
Instead of dialing a long telephone number to reach a client or customer, use Speed Dial  
instead. Also, store Intercom digits for quick access to commonly used features.  
Speed Dial gives an extension user quick access to frequently called numbers. There are two types of Speed  
Dial: System and Personal. Speed Dial numbers can be up to 32 digits long, using 0-9, # and *. Every Speed  
Dial can have a programmed name up to 18 characters long. The name shows in the telephone display as the  
Speed Dial number dials out.  
Speed Dial can store outside numbers and Intercom digits. The capability to store Intercom digits provides  
the user with “one-touch” access to features they use most often. For example, a user can have a Speed Dial  
bin that simplies forwarding calls to voice mail or a co-worker.  
System Speed Dial  
System Speed Dial gives every extension access to the same set of stored numbers. The system provides 999  
System Speed Dial numbers. Users can access these numbers by pressing a uniquely programmed System  
Speed Dial Feature Key or by dialing the Speed Dial bin number. Depending on the system option selected  
(see Programming below), users have dial access to either 9, 99 or 999 System Speed Dial bins.  
Personal Speed Dial  
Personal Speed Dial provides extensions with 20 numbers stored privately for their own use. The Personal  
Speed Dial keys on a DSS Console access the same bins as the extension to which it is attached.  
Unique Speed Dial Entries  
In addition to the digits 0-9, # and *, you can enter the following for additional dialing options:  
From system programming,  
press this key:  
From user programming,  
press this key:  
For this option:  
FLASH  
DND  
Flash  
Wait (not used)  
Pause  
Feature Key 1  
Feature Key 2  
Feature Key 3  
MUTE  
Storing Line Routing in a Speed Dial Bin  
When you program a Speed Dial bin, you can select either a line or a Line Group over which the call should  
route. For example, you can enter 1 for line 1 or 90 for Line Group 90.  
If you enter a Line Group number, the system will follow the Line Group programming and select an  
available line in the group for the call.  
If you enter a line number and the line is busy when the Speed Dial bin tries to dials out, the user hears  
busy tone. If their extension has Line Queuing, they can dial 2 to queue for a line to become free. If they  
hang up, the system converts the queue to a Line Callback.  
The capability to dial 90-98 to select a Line Group for a Speed Dial call is a permanent feature and not  
affected by programming.  
Centrex Compatibility  
Speed Dial offers unique compatibility with connected Centrex services. A Speed Dial number can accom-  
modate both placing a new call and outdialing the stored Speed Dial number on an active Centrex line. This  
enables features such as Centrex Transfer and Conference. Speed Dial adheres to the following rules.  
1. When a user active on an outside call presses TRANSFER and selects a Speed Dial number (using any  
method), the system examines the contents of the stored Speed Dial bin.  
2. If the rst entry in the bin is an F (Flash command), the system ashes the connected line and outdials  
the contents of the bin (ignoring the line selection associated with the bin).  
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Speed Dial  
Note that this unique Centrex integration also pertains to voice mail ports accessing stored Speed Dial numbers.  
Chaining Bins for Dialing Long Numbers  
A Speed Dial number can be up to 32 digits long. The system allows this by automatically using the next  
adjacent bin for entries longer than 16 digits. For example, assume you want to store a Personal Speed Dial  
number for a banking service (203-926 5400) followed by a pause and your 10 digit customer code  
(9876543210). If you store the entries in bin 701, the following occurs:  
The system stores the rst 16 digits (203 926 5400 Pause 98765) in bin 701.  
The system stores the remaining digits (43210) in bin 702.  
Chaining Notes:  
In the above example, bin 702 is inaccessible for viewing, programming, or dialing. It only becomes  
available if you reprogram bin 701 to be 16 digits or less.  
Since bin 720 is the last Personal Speed Dial bin, it can contain only 16 digits.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Programming and Dialing Personal Speed Dial  
Forced Account Codes may prevent Speed Dial from dialing 911 emergency services.  
To program a Personal Speed Dial number:  
1.  
2.  
3.  
Do not lift the handset or press any keys.  
Dial #SP (#77).  
Do one of the following.  
a.  
Dial the Personal Speed Dial bin number (701-720).  
Press a Personal Speed Dial bin key (for bins 701-710).  
b.  
4.  
5.  
Press HOLD.  
Do one of the following.  
a.  
b.  
Enter the line number you want the system to use when dialing your stored number (1-64).  
Enter the Line Group number you want the system to use when dialing your stored number (90-98).  
c.  
Press INTERCOM if you want to enter Intercom codes.  
Press HOLD.  
6.  
7.  
Enter the number you want to store (up to 32 digits long).  
• If storing Intercom codes, you can enter a valid dial sequence using the digits 0-9, #, and *.  
• To insert a pause, press MUTE. To insert a Flash, press FLASH.  
• Do not enter a pause or ash into an Intercom code.  
8.  
9.  
Press HOLD twice.  
Enter a name for the Speed Dial number.  
10. Press HOLD.  
11. Do one of the following.  
a.  
Repeat from step 3 to program another bin.  
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Speed Dial  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Programming and Dialing Personal Speed Dial  
b.  
Press SPEAKER to exit.  
To dial a stored Personal Speed Dial number:  
1.  
Do one of the following.  
a.  
b.  
c.  
Press INTERCOM, dial #, then dial the Personal Speed Dial bin number (701-720).  
24-Button or 34-Button Telephone Only  
Press bin key for bins 701-710.  
Press a Feature Key set up as a Personal Speed Dial key.  
Super Display Telephone Only  
d.  
Press Spd Dial 1 (bins 701-710) or Spd Dial 2 (bins 711-720).  
Press the soft key for the number you want to dial.  
To chain bins, wait for the rst bin to dial out, then press a bin key or Feature Key.  
If the programmed route is busy, press an idle line key to reroute the call.  
You cannot chain Intercom numbers.  
(Optional)  
2.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Programming and Dialing System Speed Dial  
Forced Account Codes may prevent Speed Dial from dialing 911 emergency services.  
To program a System Speed Dial number:  
1.  
2.  
3.  
4.  
5.  
Do not lift the handset or press any keys.  
Dial #SP (#77).  
Dial the System Speed Dial bin number (normally 201-299).  
Press HOLD.  
Do one of the following.  
a.  
b.  
Enter the line number you want the system to use when dialing your stored number (1-64).  
Enter the Line Group number you want the system to use when dialing your stored number (90-98).  
c.  
Press INTERCOM if you want to enter Intercom codes.  
Press HOLD.  
6.  
7.  
Enter the number you want to store (up to 32 digits long).  
• If storing Intercom codes, you can enter a valid dial sequence using the digits 0-9, #, and *.  
• To insert a pause, press MUTE. To insert a Flash, press FLASH.  
• Do not enter a pause or ash into an Intercom code.  
8.  
9.  
Press HOLD twice.  
Enter a name for the Speed Dial number.  
10. Press HOLD.  
11. Do one of the following.  
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Speed Dial  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Programming and Dialing System Speed Dial  
a.  
b.  
Repeat from step 3 to program another bin.  
Press SPEAKER to exit.  
To dial a stored System Speed Dial number:  
1.  
Do one of the following.  
Press INTERCOM, dial #, then dial the System Speed Dial bin number (normally 201-299).  
Press a Feature Key set up as a System Speed Dial key.  
a.  
c.  
To chain bins, wait for the rst bin to dial out, then press a bin key or Feature Key.  
If the programmed route is busy, press an idle line key to reroute the call.  
(Optional)  
2.  
User Programmable Features  
Programming Personal Speed Dial  
Feature  
Mnemonic  
#SP (#77)  
Operation  
Access Level  
Speed Dial  
#SP + Press bin key (for bins 701-710) + HOLD + Enter  
outside line (e.g., 1), Line Group (90-98), or INTERCOM  
for Intercom feature + HOLD + Number to store + HOLD  
twice + Name + HOLD + Press another bin key or  
SPEAKER to exit.  
1-5  
Programming System Speed Dial  
Feature  
Mnemonic  
Operation  
Access Level  
#SP (#77)  
Speed Dial  
#SP + Dial System Speed Dial bin number (e.g., 201) +  
HOLD + Enter outside line (e.g., 1), Line Group (e.g., 90),  
or INTERCOM for Intercom feature + HOLD + Number  
to store + HOLD twice + Name + HOLD + Dial another  
bin or SPEAKER to exit.  
4-5  
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Speed Dial  
Name Programming Chart  
Name Programming Chart  
Press a key the indicated number of times for desired character  
Key  
1 Time  
2 Times  
3 Times  
4 Times  
5 Times  
6 Times  
7 Times  
8 Times  
9 Times  
1
&
-
/
1
2
3
4
5
6
7
8
9
0
#
*
A
B
E
H
K
N
Q
U
X
:
C
F
I
a
d
g
j
b
e
c
f
2
3
4
5
6
r
D
G
h
k
i
J
M
L
O
R
V
Y
0
l
m
S
t
n
p
u
w
o
q
v
x
P
s
z
7
9
T
8
y
W
Z
space  
Not used  
Not used  
After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance.  
Additional Name Programming Options  
HOLD  
Save name.  
SPEAKER  
Volume Up  
Volume Down  
Exit user name programming.  
Scroll the cursor to the right.  
Scroll the cursor to the left.  
While editing, clears character to the right.  
At beginning of line, erases entire entry.  
At end of line, becomes a backspace key  
CLEAR  
CHECK  
Restore the previous entry.  
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Split (Alternate)  
Split (Alternate)  
Description  
Switch between active calls without Conferencing the calls together.  
With Split, an extension user can split (alternate) between a current call and a new call. Split lets the exten-  
sion user easily alternate between the calls without joining (Conferencing) the parties together.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Split  
To Split between your current Intercom call and a new Intercom call:  
1.  
2.  
Press HOLD to place your Intercom call on Hold.  
Press INTERCOM to answer your new Intercom call.  
INTERCOM winks off (green) to indicate that you have an Intercom call on Hold.  
3.  
Press your Split Feature Key to switch between your two Intercom calls.  
To Split between your current outside call and an Intercom call:  
1.  
2
Press TRANSFER to place your outside call on Hold.  
Place or answer your new Intercom call.  
3.  
Press your Split Feature Key to switch between your Intercom call and outside call.  
To Split between your current Intercom call and an outside call:  
1.  
2.  
3.  
Press HOLD to place your current Intercom call on Hold  
Answer the outside call.  
Press your Split Feature Key to switch between your outside call and Intercom call.  
To Split between your current outside call and a waiting outside call:  
1.  
2
Press INTERCOM to place your current outside call on Hold.  
Place or answer a new outside call.  
3.  
Press your Split Feature Key to switch between your two outside calls.  
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Station Key Telephones  
Station Key Telephones  
Description  
System keysets provide a host of sophisticated extension features.  
The system offers 22-Button, 34-Button, 34-Button Advanced, and Super Display keyset telephones. All  
telephone models are available in two colors: black and white.  
22-Button Display Telephone with Speakerphone  
The 22-Button Display Telephone features a large 3 line-  
by-24 character alphanumeric display with 4 Interactive  
Soft Keys for intuitive feature access. It also provides 10  
Personal Speed Dial bin keys, 12 programmable Feature  
Keys and 12 xed function keys for streamlined opera-  
tion. Additionally, this telephone offers a headset jack  
and built-in speakerphone. Unique features include dual  
LEDs, built-in wall mounting, and an innovative two  
position angle adjustment.  
34-Button Backlit Display Telephone with Speakerphone  
The 34-Button Display Telephone features a large 3 line-  
by-24 character backlit alphanumeric display with 4 Inter-  
active Soft Keys for intuitive feature access. It also pro-  
vides 10 Personal Speed Dial bin keys, 24 programmable  
Feature Keys and 12 xed function keys for streamlined  
operation. Additionally, this telephone offers a backlit  
keypad, a headset jack, and built-in speakerphone. Unique  
features include dual LEDs, built-in wall mounting, and  
an innovative two position angle adjustment.  
34-Button Backlit Display Telephone with Full-Duplex Speakerphone  
This feature-rich 34-Button Display Telephone features a  
large 3 line-by-24 character backlit alphanumeric display  
with 4 Interactive Soft Keys for intuitive feature access. It  
also provides 10 Personal Speed Dial bin keys, 24 pro-  
grammable Feature Keys and 12 xed function keys for  
streamlined operation. Additionally, this telephone offers a  
built-in full duplex speakerphone (with no external speaker  
or microphone required), a backlit keypad, and a headset  
jack. Unique features include dual LEDs, built-in wall  
mounting, and an innovative two position angle adjust-  
ment.  
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Station Key Telephones  
34-Button Backlit Super Display Telephone with Full-Duplex Speakerphone  
The Super Display Telephone is the system’s most sophis-  
ticated telephone instrument. It features a large 9 line-by-  
24 character backlit alphanumeric display with 12 Interac-  
tive Soft Keys for intuitive feature access. It also provides  
10 Personal Speed Dial bin keys, 24 programmable Fea-  
ture Keys and 12 xed function keys for streamlined oper-  
ation. Additionally, this telephone offers a built-in full  
duplex speakerphone (with no external speaker or micro-  
phone required), a backlit keypad, and a headset jack.  
Unique features include dual LEDs, built-in wall mount-  
ing, and an innovative two position angle adjustment.  
Ring/Message Lamp  
Each keyset has a Ring/Message Lamp. Located on the upper right of the keyset faceplate, the Ring/Message  
Lamp indicates for the following features:  
For this feature:  
Caller ID Logging  
The lamp does this:  
Double-wink on (green) when there is a new Caller ID  
record that has not been reviewed  
Central Ofce Calls, Answering  
Direct Inward Line  
Hold  
Slow ash (green) as call rings  
Slow ash (green) as call rings  
Slow ash (green) during Hold recall  
Slow ash (green) as call rings  
Intercom  
Fast ash (red) when user has a Message Waiting  
indication left  
Message Waiting  
Park  
Slow ash (green) during Park recall  
Transfer  
Voice Mail  
Slow ash (green as call rings) and during Transfer recall  
Fast ash (red) when messages are waiting in mailbox  
Operation  
Refer to the individual features.  
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Tandem Calls / Unsupervised Conference  
Tandem Calls  
/
Unsupervised Conference  
Description  
Join two callers in Conference, leave the call and let their conversation continue.  
Tandem Calls allows an extension user to join two outside callers in a line-to-line conference. The extension  
user can then drop out of the call, leaving the lines in an Unsupervised Conference. The extension user that  
established the Conference is not part of the conversation. The Conference continues until either outside  
party hangs up.  
Tandem Calls uses a Conference circuit. The following table shows the system’s Conference capacities:  
Description  
Capacity  
Conference circuits  
32  
32  
Maximum simultaneous users in Conference  
(total of all Conferences system-wide)  
Maximum simultaneous conferences  
8
8
Maximum parties in any one Conference  
(lines and/or extensions)  
The system’s 32 Conference circuits are dynamically allocated as users request them.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Setting up a Tandem Call  
To set up a Tandem Call:  
Establish outside call.  
1.  
2.  
Press CONF.  
Your hear Intercom dial tone.  
Your caller hears Music on Hold (if installed) while they wait for you to set up the Conference.  
Do one of the following:  
3.  
a.  
b.  
Place or answer an outside call.  
Retrieve a call from Park Orbit.  
Press CONF to set up the Conference.  
• If you cannot add additional parties to your Conference, you have exceeded the system’s Conference limit.  
4.  
5.  
Hang up.  
• The line/loop keys for the outside lines stay on (red).  
• If the outside parties disconnect, the lines you selected or your extension does not have Tandem Call capability.  
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Tandem Calls / Unsupervised Conference  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Disconnecting a Tandem Call  
To disconnect a tandem call (using Forced Line Disconnect):  
1.  
Do one of the following.  
a.  
b.  
Press the line key for the busy line.  
Press INTERCOM and dial the line’s Direct Line Access code (e.g., 101 for line 1).  
2.  
Dial # to disconnect the Tandem Call.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Barging in on a Tandem Call  
To Barge In on a Tandem Call:  
1.  
Do one of the following.  
a.  
Press the line key for the busy line.  
Press INTERCOM and dial the line’s Direct Line Access code (e.g., 101 for line 1).  
b.  
Dial 4.  
2.  
You hear two beeps and you join the Tandem Call.  
To place a Tandem Call on Hold (after Barging In):  
Press HOLD.  
1.  
• The tandem callers hear Music On Hold (if installed) while they wait on Hold.  
• While on Hold, the tandem callers cannot talk to each other.  
To rejoin a Tandem Call you have Placed on Hold:  
1.  
Press CONF.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Setting up a Tandem Call at a Single LineTelephone  
To set up a Tandem Call at a single line telephone:  
1.  
2.  
3.  
4.  
Establish an outside call.  
Hookash and establish another outside call.  
Hookash and dial #10 to set up a three-way Conference.  
Hang up.  
• If the outside parties disconnect, the lines you selected or your extension does not have Tandem Call capability.  
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Tandem Calls / Unsupervised Conference  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Line-to-Line Transfer to set up a Tandem Call  
To set up a Tandem Call via line-to-lineTransfer:  
1.  
2.  
3.  
4.  
Place or answer an outside call.  
Press TRANSFER.  
Place or answer another outside call.  
Hang up to set up a Tandem Call between your initial call and new call.  
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Time and Date  
Time and Date  
Description  
The Time and Date shows on telephone displays and prints on system reports.  
The system Time and Date appears on display telephones and Station Message Detail Recording reports.  
The system administrator can change the time and date from the system programming mode. In addition,  
extension users can change the time and date from the User Programmable Features. Although the data is  
entered in 24-hour format, it always displays in 12-hour format (e.g., 1300 = 1:00PM). The system can auto-  
matically adjust the time for Daylight Savings Time.  
Operation  
User Programmable Feature  
Changing the System Time and Date  
Feature  
Mnemonic  
#TD (#83)  
Operation  
Access Level  
Time and Date  
#TD + Enter time in 24-hour clock using hours (2 digits),  
minutes (2 digits) and seconds (2 digits) + HOLD + Enter  
date using month (2 digits), day (2 digits) and year (4 dig-  
its) + HOLD + SPEAKER to exit.  
4 and 5  
160  
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Transfer  
Transfer  
Description  
Send the outside call you are on to a co-worker.  
Transfer permits an extension user to send (i.e., extend) an active call to any other extension in the system,  
a Ring Group, UCD Group or voice mail. With Transfer, any extension user can quickly send a call to the  
desired co-worker. A call a user transfers automatically recalls if not picked up at the destination exten-  
sion. If a transferred outside call is still unanswered, the call diverts to Key Ring. This assures that users do  
not lose or inadvertently abandon their transfers. An extension user can Transfer both outside calls and  
Intercom calls.  
The system allows the following types of transfers:  
Screened Transfer  
The transferring user announces the call to the destination before hanging up.  
Unscreened Transfer  
The transferring party extends the call without an announcement.  
Distinctive Flash Rate on Recall  
Transfer recall features a distinctive ash rate for line keys (see the chart below). This allows the keyset  
extension user to easily differentiate new calls that are ringing from transferred calls that are recalling.  
Distinctive Flash Rate onTransfer Recall  
For this type of call:  
You see this ash rate:  
Call that you transferred  
Slow Flash (red)  
Call that you initially transferred  
recalling your phone  
Double Wink On (green)  
Transfer Recall Display  
The Transfer recall display occurs as the call is ringing the extension that initially transferred it as well as  
after the call diverts to Key Ring. It identies:  
The type of call recalling the extension.  
The extension to which the call was initially transferred.  
Handsfree Transfer  
Handsfree Transfer allows an extension user to Transfer an outside call directly to a co-worker’s speakerphone.  
Hotline Automatic Transfer  
With Hotline Automatic Transfer, the extension can Transfer their call to a co-worker just by pressing their  
Hotline key and hanging up. Without Hotline Automatic Transfer, the user must pressTRANSFER before  
pressing the Hotline key. If the user frequently uses their Hotline key for one-button Transfer to co-workers,  
Hotline Automatic Transfer is recommended. If the user prefers to consult with their Hotline partner rather  
than Transfer, disabling Hotline Automatic Transfer would be helpful.  
• Pressing TRANSFER + Call Coverage Key can Transfer a call to an uninstalled extension’s mailbox  
(if the mailbox is enabled).  
• Pressing a Hotline key can also Transfer a call to an uninstalled extension’s mailbox (if the mailbox is  
enabled).  
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Transfer  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Transfer  
To Transfer your call:  
1.  
2
Do not hang up.  
Press TRANSFER.  
Do one of the following.  
3.  
Dial your co-worker’s extension.  
• To Transfer your call directly to your co-worker’s mailbox, do this instead:  
a.  
- Press V-MAIL.  
- Dial their extension number.  
- Hang up.  
b.  
c.  
Press a DSS key.  
Dial a Ring Group or UCD Group master number.  
Press a Call Coverage or Hotline key.  
• If you have Hotline Automatic Transfer, you don’t have to pressTRANSFER before your Hot-  
line key.  
d.  
4.  
Do one of the following.  
a.  
b.  
Announce call to make a Screened Transfer, then hang up.  
Press the ashing line key to return to the call if your co-worker doesn’t want it.  
Hang up to send the call through unscreened.  
• The call will recall to you if unanswered by your co-worker. If you don’t answer the recall, the  
call diverts to Key Ring.  
c.  
d.  
Press V-MAIL to Transfer the call to your co-worker’s mailbox.  
5.  
If the transferred call is not picked up (i.e., recalls), you see one of the following.  
If the extension that transferred the call doesn’t have a name:  
Transfer Recall  
STA 301  
a.  
If the extension that transferred the call has a programmed name:  
Transfer Recall  
300: Attendant  
b.  
162  
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Transfer  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Transfer  
To Transfer a call to your co-worker’s speakerphone (i.e., use Handsfree Transfer):  
1.  
Do one of the following.  
While on an outside call:  
a.  
• Press TRANSFER.  
• Dial you co-worker’s extension number.  
b.  
Press Hotline key for your co-worker.  
Listen for two beeps.  
• If you hear ringing instead of two beeps, you cannot use Handsfree Transfer.  
2.  
3.  
Do one of the following.  
a.  
b.  
Press FLASH to send the call directly to your co-worker’s speakerphone.  
Press TRANSFER to get Intercom dial tone and select another co-worker for the Transfer.  
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User Programmable Features  
User Programmable Features  
Description  
Extension users can set up their telephones to meet their own unique requirements.  
User Programmable Features allow an extension user to dial mnemonics to customize the way certain features  
work on their telephone. With User Programmable Features, there is no need to rely on a SystemAdministra-  
tor or Communications Manager to set up each phone. These User-Programmable Features include:  
Call Forwarding Clear All  
Direct Station Selection (DSS) Assignment  
Feature Key Assignment  
Feature Key Ringing for Call Coverage Keys, Group Call Pickup Keys, and Line Keys  
Headset Mode  
Hotline Key Assignment  
See Hotline (page 90) for more. (Note that a keyset user with a DSS Console can use the #HL user-pro-  
grammable procedure to change the Hotline assignments on their console.)  
Off Hook Signaling Setup (including Camp-On, Off Hook Ringing for outside calls, and Voice Over for  
Intercom calls)  
Paging (Incoming)  
Prime Line Assignment  
Programmable Idle Menu Soft Keys (Super Display)  
Ringing Line Preference  
Speed Dial Bin Setup (Personal and System)  
Time and Date  
Voice Announce (For incoming Intercom calls)  
User Programmable Features  
To program a feature, press # and the feature’s code. For example, to enable incoming Paging, press # and dial V PY, then  
SPEAKER to hang up. By default, Call Forwarding Clear All, System Speed Dial, and Time and Date are only available to  
the attendant.  
Feature  
Mnemonic  
Numeric  
Operation  
Access Level  
#CC  
#22  
Call Forwarding Clear All  
#CC +Y to clear (cancel) forwarding or N to  
4 and 5  
exit without clearing + SPEAKER to hang up.  
#HS  
#47  
Headset Mode  
#HS +Y to enable or N to disable + SPEAKER  
to exit.  
3-5  
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User Programmable Features  
User Programmable Features  
To program a feature, press # and the feature’s code. For example, to enable incoming Paging, press # and dial V PY, then  
SPEAKER to hang up. By default, Call Forwarding Clear All, System Speed Dial, and Time and Date are only available to  
the attendant.  
Feature  
Mnemonic  
Numeric  
Operation  
Access Level  
#HL  
#45  
Hotline  
#HL + Press ashing Hotline key + Enter exten-  
sion for new Hotline partner + HOLD + Pro-  
gram another Hotline key or SPEAKER to exit.  
3-5  
#OHS  
#647  
Off Hook Signaling  
#OHS + Select mode (1 = Outside line  
,
2 =  
3-5  
Hotline partner, 3 = Intercom) + Select option  
(see below) + SPEAKER to exit.  
For outside lines: 1 = Camp-On tone, 2 = Off-  
hook Ringing, CLEAR = None  
For Hotline partner: 1 = Camp-On, 2 = Voice  
Over, CLEAR = None,  
For Intercom: 1 = Camp-On, 2 = Voice Over,  
CLEAR = None  
#VP  
#87  
Paging (Incoming)  
#VP +Y to enable or N to disable + SPEAKER  
to exit.  
3-5  
3-5  
#PLA  
#752  
Prime Line Assignment  
#PLA + Press one of your ashing programma-  
ble keys, INTERCOM, or CLEAR for none +  
SPEAKER to exit.  
#KP  
#57  
Feature Key Assignments  
#KP + Press key you want to program + HOLD  
+
3-5  
INTERCOM + Press Volume Up or Volume  
Down to select key option + HOLD + (Enter any  
1
additional data if required + HOLD) + Press  
Volume Up or Volume Down to select another  
key to program, or SPEAKER twice to exit.  
1
To set up a System Night key, press CLEAR  
instead of entering additional data.  
#RAC  
#722  
Feature Key Ringing  
Call Coverage Keys: #RAC + Call Coverage  
Key repeatedly to select ringing mode +  
SPEAKER to exit.  
2-5  
Call Coverage Keys ash as follows: Lamp only  
= On red, Immediate ring = On green, Delay  
ring = Fast ash green.  
#RAL  
#RAP  
#725  
#727  
Outside Line Keys: #RAL + Line Key repeatedly  
to select ringing mode + SPEAKER to exit.  
Line keys ash as follows: Lamp only = On red,  
Immediate ring = On green, Delay ring = Fast  
ash green, Night ring = Slow ash green.  
Group Call Pickup Keys: #RAP + Group Call  
Pickup Key repeatedly to select ringing mode +  
SPEAKER to exit.  
Group Call Pickup Keys ash as follows: Lamp  
only = On red, Immediate ring = On green,  
Delay ring = Fast ash green.  
#SM  
#76  
Programmable Idle Menu  
Soft Keys (Super Display)  
Press the soft key you want to program (or press  
Volume Up or Volume Down to scroll through  
the keys) + HOLD + INTERCOM +Volume Up  
or Volume Down to select key option + HOLD  
+ SPEAKER to exit.  
1-5  
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User Programmable Features  
User Programmable Features  
To program a feature, press # and the feature’s code. For example, to enable incoming Paging, press # and dial V PY, then  
SPEAKER to hang up. By default, Call Forwarding Clear All, System Speed Dial, and Time and Date are only available to  
the attendant.  
Feature  
Mnemonic  
Numeric  
Operation  
Access Level  
#RLP  
Ringing Line Preference  
#757  
#RLP +Y to enable or N to disable +  
2-5  
SPEAKER to exit.  
#SP  
#SP  
Speed Dial, Personal  
Speed Dial, System  
#77  
#77  
#SP + Press bin key (for bins 701-710) or dial  
the bin key (701-720) + HOLD + Dial outside  
line (e.g., 1), Line group (e.g., 90-98), or ICM  
for Intercom feature + HOLD + Number to store  
+ HOLD twice + Name + HOLD + Press another  
bin key or SPEAKER to exit.  
1-5  
#SP + Dial System Speed Dial bin number  
(e.g., 201) + HOLD + Dial outside line (e.g., 1),  
Line group (e.g., 90-98), or INTERCOM for  
Intercom feature + HOLD + Number to store +  
HOLD twice + Name + HOLD + Dial another  
System Speed Dial bin or SPEAKER to exit.  
4 and 5  
System Program Access  
Time and Date  
#*#*  
#*#* + Enter programming password  
3-5  
#TD  
#VA  
#83  
#82  
#TD + Enter time in 24-hour clock using hours  
(2 digits), minutes (2 digits) and seconds (2 dig-  
its) + HOLD + Enter date using month (2 digits),  
day (2 digits) and year (4 digits) + HOLD +  
SPEAKER to exit.  
4 and 5  
Intercom Voice Announce  
(for incoming Intercom  
calls)  
#VA + V for voice announce or R for ring +  
SPEAKER to exit.  
3-5  
Operation  
See the Operation heading in the above table.  
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Voice Mail  
Voice Mail  
Description  
Voice mail ends the frustration and cost of missed calls, inaccurate written messages and  
telephone tag, freeing up the company’s receptionists and secretaries for more production work.  
The system is fully compatible with IntraMail, UltraMail, and NVM-Series Voice Mail with Automated  
Attendant Systems. These systems provide telephone users with comprehensive voice mail and Automated  
Attendant features. Automated Attendant automatically answers the system’s incoming calls. After listening  
to a customized message, an outside caller can dial a system extension or use voice mail. When installing  
voice mail, refer to the documentation provided with your voice mail system for the specics.  
Integrated voice mail enhances the telephone system with the following features:  
Call Forwarding to Voice Mail  
An extension user can forward their calls to voice mail. Once forwarded, calls to the extension connect to  
that extension’s mailbox. The caller can leave a message in the mailbox instead of calling back later. For-  
warding can occur for all calls immediately, for unanswered calls or when the extension is busy, or just for  
unanswered calls.  
Leaving a Message  
Voice mail lets a keyset extension user easily leave a message at an extension that is unanswered, busy, or in  
Do Not Disturb. The caller just presses V-MAIL to leave a message in the called extension’s mailbox. There  
is no need to call back later.  
Transferring to Voice Mail  
By using Transfer to Voice Mail, an extension user can Transfer a call to the user’s own or a co-worker’s  
mailbox. After the Transfer goes through, the caller can leave a message in the mailbox. The caller will hear  
the entire mailbox greeting after the Transfer goes through.  
Conversation Record  
While on a call, an extension user can have voice mail record the conversation. The keyset user just presses  
their Record key. Once recorded, the voice mail stores the conversation as a new message in the user’s mail-  
box. After calling their mailbox, a user can save, edit or delete the recorded conversation. The ability to use  
Conversation Record is controlled by an extension’s Class of Service.  
Caution  
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone  
conversations or other sound activities, whether or not contemporaneous with transmission, may be ille-  
gal in certain circumstances under federal or state laws. Legal advice should be sought prior to imple-  
menting any practice that monitors or records any telephone conversation. Some federal and state laws  
require some form of notication to all parties to a telephone conversation, such as using a beep tone or  
other notication methods or requiring the consent of all parties to the telephone conversation, prior to  
monitoring or recording the telephone conversation.Some of these laws incorporate strict penalties.  
Conversation Record Key for a Co-worker’s Mailbox  
An extension user can have a Record key for a co-worker’s mailbox. While on a call, the user can press the  
key to record their conversation directly into the co-worker’s mailbox. The user can set up the Record key to  
record into any valid Subscriber Mailbox (including IntraMail Group Mailboxes and Master Mailboxes pro-  
grammed as Subscriber Mailboxes). This could help a dispatcher, for example, that wants to record a conver-  
sation with a client right into the responsible technician’s mailbox.  
An extension can have multiple Record keys, each associated with a different mailbox. In addition, setting  
up a Record key for a co-worker’s mailbox is also available on DSS Consoles.  
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Voice Mail  
Personal Answering Machine Emulation  
Refer to Call Screening (page 453). You may nd that Call Screening better meets your requirements.  
A keyset user can have their idle extension emulate a personal answering machine. This lets voice mail  
screen their calls, just like their answering machine at home. If activated, the extension’s incoming calls  
route to the user’s Subscriber Mailbox. Once the mailbox answers, the user hears the caller’s incoming mes-  
sage. The keyset user can then:  
Let the call go through to their mailbox.  
Intercept the call before it goes to their mailbox.  
Personal Answering Machine Emulation will intercept the following types of calls:  
Intercom calls  
Direct Inward Lines to the extension  
Automated Attendant Unscreened Transfers  
Automated Attendant Screened Transfers  
Personal Answering Machine Emulation will not intercept a call manually transferred to an extension.  
Voice Mail Overow  
Voice mail can be the overow destination for the following types of calls (refer to the individual features for  
the specics):  
A line that directly rings an extension can overow to voice mail.  
A line that rings an Extension Hunting group can overow to voice mail.  
A line that rings a group of extensions can overow to voice mail.  
A line ringing an extension’s line keys can overow to voice mail.  
Message Center Mailbox  
A Message Center Mailbox is a mailbox shared by more than one extension. Any keyset that has a Message  
Center Key for the shared mailbox can:  
Listen to the messages stored in the mailbox.  
Transfer calls to the shared mailbox.  
Use many other voice mail features previously available only at an extension’s individual mailbox.  
A Message Center Mailbox helps co-workers that work together closely - such as members of the same  
Pickup Group. For example, the group supervisor can send important messages to the shared Message Cen-  
ter Mailbox, to which any group member can respond when time allows. Each group member’s Message  
Center Key ashes (green) when messages are waiting.  
Interactive Soft Key Shows New Messages  
The Display and Super Display Telephone interactive soft keys show the number of new messages in the  
user’s mailbox. For example, if a Display Telephone user has 2 new messages in their mailbox, their voice  
mail soft key shows: VM02. If a Super Display Telephone user has 2 new messages in their mailbox, their  
voice mail soft key shows V-Mail 02. The new message count resets to 00 as soon as the user calls their mail-  
box (regardless of whether the new messages were listened to). The message count returns when the system  
updates the Ring/Message lamp on the phone.  
• Pressing TRANSFER + Call Coverage Key can Transfer a call to an uninstalled extension’s mailbox  
(if the mailbox is enabled).  
• Pressing a Hotline key can also Transfer a call to an uninstalled extension’s mailbox (if the mailbox is  
enabled).  
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Voice Mail  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
The Voice Mail Basics  
To call your mailbox:  
(Optional) Check the status of your mailbox.  
• On your display, V-Mail xx [VMxx] is the number of new messages in your mailbox.  
• In addition, your Ring/Message lamp ashes fast (red) when you have new messages.  
1.  
Press V-MAIL.  
2.  
3.  
V-MAIL is on (red) while you are connected to your mailbox.  
If requested, enter your Security Code.  
To hang up while using your mailbox:  
Press V-MAIL.  
• The key goes out.  
1.  
To leave a message in the mailbox of an unanswered extension:  
• The extension can be busy, in DND, or unanswered.  
Press V-MAIL.  
Voice mail will prompt you to leave a message.  
1.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Activating or Canceling Call Forwarding to your Mailbox  
To activate or cancel Call Forwarding to your mailbox:  
1.  
Select the Call Forwarding options.  
[Menu + Call Forward]  
[Menu + Cfwd]  
Alternately do one of the following:  
• Press INTERCOM and dial *3.  
• Press your Call Forwarding Feature Key.  
2.  
Select or cancel a Call Forwarding type.  
[Immediate]  
[Imm]  
Select Call Forwarding Immediate.  
• Alternately dial 4.  
[Ring/No Ans]  
[RNA]  
Select Call Forwarding when Not Answered.  
• Alternately dial 6.  
[Busy/No Ans]  
[BNA]  
Select Call Forwarding when Busy or Not Answered.  
• Alternately dial 2.  
[None]  
[MORE + MORE + NONE]  
Select to cancel Call Forwarding.  
• Alternately dial 0.  
3.  
4.  
Press V-MAIL.  
Select the Call Forwarding mode.  
[All]  
[All]  
Select forwarding all calls.  
Alternately dial 2.  
[Line Only]  
[Line]  
Select forwarding outside calls only.  
Alternately dial 8.  
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Voice Mail  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Transferring Calls to a Mailbox  
To Transfer your active call to a mailbox:  
Method A (Ring rst, then Transfer)  
1.  
2.  
Press TRANSFER.  
Dial the number of the mailbox to receive the Transfer.  
You can optionally press the DSS key for your co-worker.  
• To transfer the call to your own mailbox, dial your extension number.  
Press V-MAIL and hang up.  
3.  
4.  
Voice mail will prompt your caller to leave a message.  
• The caller will hear the entire mailbox greeting after the Transfer goes through.  
Press SPEAKER to hang up.  
Method B (Transfer without rst ringing)  
1.  
2.  
3.  
Press TRANSFER.  
Press V-MAIL.  
Dial the number of the mailbox to receive the Transfer.  
You can optionally press the DSS key for your co-worker.  
Voice mail will prompt your caller to leave a message.  
• The caller will hear the entire mailbox greeting after the Transfer goes through.  
4.  
Press SPEAKER to hang up.  
Method C (Using a Call Coverage or Hotline key)  
Press TRANSFER.  
• If your extension has Hotline Automatic Transfer, skip this step.  
1.  
2.  
3.  
Press the Call Coverage or Hotline key.  
Press V-MAIL.  
Voice mail will prompt your caller to leave a message.  
• The caller will hear the entire mailbox greeting after the Transfer goes through.  
4.  
Press SPEAKER to hang up.  
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Voice Mail  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Conversation Record  
To record your active call in a mailbox:  
1.  
Do one of the following.  
Press a Record Feature Key on your extension or DSS Console.  
• The record key can be assigned to yours or a co-worker’s mailbox.  
• The key will ash fast (green) on your keyset; ash fast (red) on your DSS Console.  
a.  
[Record]  
[Rec]  
Select to record your conversation.  
• The Conversation Record soft key is only available for outside calls.  
b.  
Once recording begins:  
2.  
You and your caller hear the voice prompt “Recording.”  
You see: RECORD MAILBOX XXX  
(where XXX is the number of the mailbox into which the conversation is recording).  
To turn Conversation Record off:  
Do one of the following.  
• The portion of the call already recorded is sent to your mailbox as a new message.  
1.  
a.  
b.  
Press V-MAIL.  
Press a Record Feature Key on your extension or DSS Console.  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using the Message Center  
To call the Message Center:  
(Optional) Check the status of the Message Center.  
• The Message Center key ashes fast when there are new messages waiting in the Message Center Mailbox.  
1.  
2.  
If requested, enter your Security Code.  
• The Message Center key goes out.  
To Transfer a call to the Message Center:  
1.  
2.  
While on an Intercom or outside call, press the Message Center key.  
Hang up.  
Your caller will be prompted to leave a message in the Message Center Mailbox.  
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Voice Mail  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Answering Machine Emulation  
To activate or cancel Personal Answering Machine Emulation:  
• Refer to Call Screening (page 453). You may nd that Call Screening better meets your requirements.  
1.  
2.  
Select the Call Forwarding options.  
[Menu + Call Forward]  
[Menu + Cfwd]  
Alternately do one of the following:  
• Press INTERCOM and dial *3.  
• Press your Call Forwarding Feature Key.  
Select or cancel a Personal Answering Machine Emulation.  
[Ans Machine]  
[MORE + AME]  
Select Personal Answering Machine Emulation.  
• Alternately dial 7.  
[None]  
[MORE + MORE + NONE]  
Select to cancel Call Forwarding.  
• Alternately dial 0.  
3.  
Select the Call Forwarding mode.  
[All]  
[All]  
Select forwarding all calls.  
Alternately dial 2.  
[Line Only]  
[Line]  
Select forwarding outside calls only.  
Alternately dial 8.  
When Personal Answering Machine Emulation broadcasts your caller’s voice:  
1.  
Do one of the following.  
a.  
b.  
c.  
Do nothing to have the caller’s message automatically recorded in your mailbox.  
Press SPEAKER or lift the handset to intercept the call.  
• If your extension is in the headset mode, you can only press SPEAKER.  
With Call Screening disabled:  
Press V-MAIL to stop the broadcast and send the call directly to your mailbox.  
• With Call Screening enabled:  
Press V-MAIL to switch to the Call Screening mode.  
d.  
Refer to Call Screening (page 453). You may nd that Call Screening better meets your requirements.  
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Voice Mail  
User Programmable Features  
Setting up a Conversation Record Key  
Feature  
Mnemonic  
#KP (#57)  
Operation  
Access Level  
Voice Mail  
#KP + Press key you want to program + HOLD + Dial 17  
+ Enter mailbox number or 0 for your own mailbox +  
HOLD + SPEAKER twice to exit.  
3-5  
Setting up a Message Center Key  
Feature  
Mnemonic  
#KP (#57)  
Operation  
Access Level  
Voice Mail  
#KP + Press key you want to program + HOLD + Dial 24  
+ Enter mailbox number + HOLD + CONF + SPEAKER  
twice to exit.  
3-5  
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Voice Over  
Voice Over  
Description  
Get through to a co-worker busy on a handset call — without interrupting their call.  
Voice Over lets a user get through to a keyset extension user busy on a handset call. With Voice Over, the  
busy keyset extension user hears an alert tone followed by the voice of the interrupting party. The keyset  
extension user can respond to the interrupting party without being heard by the original caller. If desired, the  
keyset extension user can easily switch between their original caller and the interrupting co-worker. The  
original caller and the interrupting party can never hear each other’s conversation.  
Voice Over could help a lawyer, for example, waiting for an urgent call. While on a call with another client, the  
lawyer’s paralegal could announce the urgent call as soon as it comes in. The lawyer could then give the para-  
legal instructions on how to handle the situation — all without the original client hearing the conversation.  
Either a keyset or SLT can initiate a Voice Over, but only a keyset can receive a Voice Over.  
Voice Over uses a system Conference circuit. The following table shows the system’s Conference capacities:  
Description  
Capacity  
Conference circuits  
32  
32  
Maximum simultaneous users in Conference  
(total of all Conferences system-wide)  
Maximum simultaneous conferences  
8
8
Maximum parties in any one Conference  
(lines and/or extensions)  
The system’s 32 Conference circuits are dynamically allocated as users request them.  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Voice Over  
To initiate a Voice Over to a busy extension:  
Listen for busy/ring tone.  
• If you don’t hear busy ring, you cannot Voice Over.  
1.  
2.  
Do one of the following.  
[Vovr]  
[Voice Over]  
a.  
b.  
Press to select Voice Over, then speak with your co-worker.  
Dial 9, then speak with your co-worker.  
To respond to a Voice Over alert one to your extension:  
1.  
2.  
3.  
Listen for two beeps while on a call.  
Press and hold MUTE.  
Release MUTE to talk to your initial caller.  
You can repeat this procedure as long as Voice Over initiator doesn’t hang up.  
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Volume, Brightness, and Contrast Controls  
Volume, Brightness, and Contrast Controls  
Description  
Easily adjust the volume of ringing, Paging, and other features.  
A keyset user can press Volume Up and Volume Down to interactively adjust the volume of the following  
features while they are active:  
Intercom handset calls  
Intercom Handsfree calls  
Outside handset calls  
Outside Handsfree calls  
Paging receive volume  
Background Music  
Ringing  
Off-Hook Ringing  
There are nine steps in the Volume Control adjustment range. This makes it easier for the keyset user to set  
up just the right volume levels. The settings a user makes are retained after a system reset or power-down.  
Volume Control Presets  
The volume control presets allow the keyset user to preset the default volume for Ringing, Off-Hook Ring-  
ing, and incoming Page announcements while their telephone is idle. Presets for the remaining volume con-  
trols are not required since the user can easily adjust those volumes while idle. For example, to adjust the  
volume of Background Music, just press HOLD to active BGM and then adjust the volume.  
Display Brightness and Contrast Control  
While a keyset is idle, pressing Volume Up or Volume Down adjusts the contrast of the display. There are  
eight user-selectable contrast control values. The value a user sets is “remembered” by the system and auto-  
matically restored in the event of a power down or system reset.  
The brightness and contrast control presets let the keyset user preset the default active brightness, idle  
brightness, and contrast for their keyset display. The brightness presets are not available to a 24-button key-  
set since it doesn’t offer a backlit display.  
Volume Settings  
Display Backlight and Key Pad Illumination Controls  
-
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Volume, Brightness, and Contrast Controls  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Adjusting your Telephone’s Volume  
To interactively adjust the volume while a feature is active:  
While the feature is active, press Volume Up and Volume Down.  
• Pressing Volume Up and Volume Down while idle adjusts the telephone’s display contrast.  
1
To adjust the display contrast:  
While your telephone is idle, press Volume Up and Volume Down.  
You see a display similar to: Contrast ------ 4  
1.  
• If you see BGM instead, your telephone is in the Background Music mode. Press HOLD and try again.  
To set up the volume control presets:  
[Menu + Volume]  
[Menu + MORE + Vol]  
1.  
2.  
Select the volume control preset mode.  
Do one of the following.  
[Ring]  
[Ring]  
Select to preset the ringing volume.  
When you see Ring ------, press Volume Up and Volume Down to adjust  
the incoming ring volume (1-9).  
a.  
[Off-Hook Ring]  
[Ofhk]  
Select to preset the off-hook ringing volume.  
When you see OffHk Ring ------, press Volume Up and Volume Down to  
adjust the Off-Hook Ringing volume (1-9).  
b.  
[Page]  
[Page]  
Select to preset the Page receive volume (1-9).  
When you see Page ------, press Volume Up and Volume Down to adjust  
the incoming Page volume.  
c.  
[Exit]  
[Exit]  
d.  
Select to exit the Volume Control preset mode.  
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Volume, Brightness, and Contrast Controls  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Adjusting your Telephone’s Volume  
To set up the display brightness, contrast control, and dial pad illummination presets:  
[Menu + Display]  
[Menu + MORE (2 or 3 times) + Dsply]  
1.  
2.  
Select the display preset mode.  
Do one of the following.  
[Contrast]  
[Cont]  
Select the display contrast preset.  
When you see Contrast ------, press Volume Up and Volume Down to set  
the contrast preset (0-8).  
a.  
[Brightness + Active]  
[Brght + Actv]  
Select the active brightness preset.  
When you see Active ------, press Volume Up and Volume Down to set the  
active brightness preset (0-8).  
b.  
[Brightness + Idle]  
[Brght + Idle]  
Select the idle brightness preset.  
When you see Idle ------, press Volume Up and Volume Down to set the  
idle brightness preset (0-8).  
c.  
[Dial Pad]  
[DlPad]  
T select the dial pad illumination preset, do one of the following.  
d.  
[On]  
[On]  
Turn dial pad illumination on.  
[Off]  
[Off]  
Turn dial pad illumination off.  
[Exit]  
Select to exit the display brightness and contrast control presets.  
Select to exit the display brightness and contrast control presets.  
[Exit]  
[Exit]  
3.  
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Walking Class of Service  
Walking Class of Service  
Description  
An extension user can temporarily use their Toll Restriction and Class of Service options at a  
co-worker’s phone.  
Walking Class of Service allows an extension user to temporarily implement their Toll Restriction and Class  
of Service settings at a co-worker’s keyset. This is normally used to override dialing restrictions at a tele-  
phone. For example, an executive with an unrestricted phone can walk to any keyset in the building, imple-  
ment Walking Class of Service, and dial without restriction. After the keyset goes idle, Walking Class of  
Service remains in effect for 10 seconds. This permits the user to make multiple calls before the keyset  
returns to its normal restrictions.  
Walking Class of Service and Extension Locking  
Walking Class of Service overrides Extension Locking. For example:  
Extension 301 is permitted by their Class of Service and Toll Restriction to use Paging and place long  
distance calls.  
Extension 306 locks their extension. While locked, Class of Service 15 prevents Paging and Toll Level 7  
prevents long distance calls. These features are no longer available at extension 306.  
The extension 301 user goes to extension 306 and implements Walking Class of Service.  
The extension 301 user can then use 306 to make long distance calls and Page (even though 306 was  
locked to prevent those features).  
Operation  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Using Walking Class of Service  
To enable Walking Class of Service at a co-worker’s extension:  
1.  
2.  
Press INTERCOM.  
Dial ##0.  
You see:  
WALKING COS  
ENTER EXTENSION:  
Enter your own extension number + HOLD.  
You see:  
3.  
4.  
xxx: WALKING COS  
ENTER PIN CODE:  
Enter your own PIN number + HOLD.  
You’ll hear error tone if your extension does not have Walking Class of Service capability.  
• If your entry is not accepted, you have either entered the wrong PIN number or your extension has no PIN  
number assigned.  
Place any call or use any feature allowed by your Toll Restriction and Class of Service settings.  
You can place additional calls.  
• Walking Class of Service automatically deactivates if the extension is idle for longer than 10 seconds.  
5.  
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Walking Class of Service  
In these instructions:  
[Super Display Soft Key]  
[Keyset Soft Key]  
Entering or ChangingYour PIN Number  
To enter your PIN number (if you don’t have one assigned):  
1.  
2.  
Press INTERCOM and dial ##6.  
When you see ENTER NEW PIN:  
• Enter your new PIN number + HOLD.  
• When entering your PIN number:  
- CLEAR erases your entire entry.  
- REDIAL backspaces over (erases) the last digit entered.  
When you see REENTER NEW PIN:  
• Conrm your entry by reentering your new PIN number.  
3.  
4.  
When you see NEW PIN ACCEPTED:  
[Exit]  
[Exit]  
To change your PIN number (if you already have one assigned):  
1.  
2.  
Press INTERCOM and dial ##6.  
When you see ENTER PIN CODE:  
• Enter your current PIN number + HOLD.  
When you see ENTER NEW PIN:  
3.  
• Enter your new PIN number + HOLD.  
• When entering your PIN number:  
- CLEAR erases your entire entry.  
- REDIAL backspaces over (erases) the last digit entered.  
When you see REENTER NEW PIN:  
• Conrm your entry by reentering your new PIN number.  
4.  
5.  
When you see NEW PIN ACCEPTED:  
[Exit]  
[Exit]  
Select to exit PIN number programming.  
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Walking Class of Service  
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NEC Unied Solutions, Inc.  
4 Forest Parkway, Shelton, CT 06484  
TEL: 203-926-5400 FAX: 203-929-0535  
www.necuniedsolutions.com  
( 1 0 9 3 0 9 9 )  
Printed in U.S.A.  
June 9, 2006, Rev 2  
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