Moxa Technologies Network Card CP 102U UL User Manual

CP-102U/UL User’s Manual  
2-Port RS-232 Serial Board for Universal PCI Bus  
Second Edition, December 2004  
Moxa Technologies Co., Ltd.  
Tel:  
+886-2-8919-1230  
Fax: +886-2-8919-1231  
MOXA Technical Support  
Worldwide:  
The Americas  
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Table of Contents  
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1
Chapter  
1
Introduction  
Moxa’s CP-102U/UL Universal PCI serial board meets the new slot standard for expansion boards,  
and works with both 3.3V and 5V PCI slots. The board has two independent RS-232 serial ports  
for connecting data acquisition equipment and other serial devices to a PC.  
The following topics are covered in this chapter:  
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Overview  
Applications  
Features  
Package Checklist  
Installation Flowchart  
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CP-102U/UL User’s Manual  
Introduction  
Overview  
Smartio—The Smart Multiport Async Solution  
CP-102U/UL is one of the newest members of Moxa’s well-known Smartio series of multiport  
serial boards, in which Smartio stands for Smart Multiport serial I/O solution. The 2-port RS-232  
CP-102U/UL board is designed for the plug-and-play 32-bit PCI bus, and is an economical  
solution for connecting terminals, modems, printers, scanners, cash registers, bar code readers,  
keypads, numeric displays, electronic scales, data acquisition equipment, and many other serial  
devices for the PC and compatible systems. The Smartio device driver makes full use of the 128  
byte Tx/Rx FIFO and on-chip H/W and S/W flow control. Your applications will be capable of  
transmitting data without loss at speeds as high as 921.6 Kbps, providing a reliable, high  
performance solution for multiport serial communications.  
PCI Solution  
The CP-102U/UL board complies with PCI Spec. 2.1. The IRQ and I/O addresses are assigned  
automatically by the PCI BIOS, and the ports’ transmission parameters are configured after the  
board is installed.. For this reason, the board MUST be plugged into the computer before installing  
the driver. For more PCI information, refer to the “Technical Reference” appendix.  
Surge Protection  
The CP-102U/UL board comes with built-in 15 KV ESD surge protection to prevent damage to the  
board from lightning or high potential voltage. The surge protection feature makes the  
CP-102U/UL board suitable for industrial, factory-type applications, and for use with applications  
that are subject to severe weather conditions.  
Operating System Support  
The CP-102U/UL board is compatible with all major industrial platforms, including Windows  
2000/XP/2003, Windows NT, Windows 95/98/Me, DOS, and Linux. MOXA device drivers are  
provided for smoother installation, configuration, and performance. In this manual, we give  
installation details for Windows 2003/XP, Windows XP, Windows NT, Windows 95/98, DOS, and  
Linux.  
Visit Moxa’s website at www.moxa.com to download the latest drivers and user’s manuals for all  
of Moxa’s products.  
Universal PCI  
The 32/64-bit PCI local bus specification requires that PCI hardware be compatible with both 3.3V  
and 5V connector types. Moxa’s universal PCI cards can be plugged into 3.3V or 5V, and 32-bit or  
64-bit slots.  
MOXA Serial Comm Tools  
For application development, MOXA provides an easy-to-use serial communication library called  
PComm that runs under Windows NT/2000/XP/2003/95/98. Use this library to develop your own  
applications with Visual Basic, Visual C++, Borland Delphi, etc. Utilities, such as Data Scope,  
Monitor, Terminal Emulator, and Diagnostics are included to make it easier to debug, monitor  
communication status, provide terminal emulation, and transfer files.  
1-2  
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CP-102U/UL User’s Manual  
Introduction  
Applications  
The CP-102U/UL board is suitable for many different applications, including:  
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Internet/Intranet Connections  
Remote Access  
Multi-user Applications  
Industrial Automation  
Office Automation  
Telecommunications  
PC-based Vending Machines and Kiosks  
POS (Point-of-Sale) Systems  
Features  
The CP-102U/UL board has the following outstanding features:  
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Over 800 Kbps data throughput, for top performance in the world  
Serial communication speed up to 921.6 Kbps  
128-byte FIFO and on-chip H/W, S/W flow control  
Universal PCI compatible, with 3.3/5V PCI and PCI-X  
MD1 Low profile board (CP-102UL) for compact-sized PCs  
Windows 2003/XP/2000/98/ME, Linux, Unix driver support  
Easy maintenance with on-board LED display and management software  
Embedded 15 KV ESD surge protection  
Package Checklist  
The following items are included in the CP-102U/UL package:  
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CP-102U/UL 2-port serial board  
Documentation and Software CD-ROM  
Quick Installation Guide  
1 male DB25 to 2 male DB9 cable (CP-102UL only)  
Low-profile bracket (CP-102UL only)  
NOTE: Notify your sales representative if any of the above items are missing or damaged.  
1-3  
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CP-102U/UL User’s Manual  
Introduction  
Installation Flowchart  
The following flowchart gives a brief summary of the procedure you should follow to install the  
CP-102U/UL board and which chapters to refer to for more detailed information:  
Install the board in a PCI or PCI-X  
Chapter 2, “Hardware Installation”  
expansion slot.  
Install the driver and configure the board  
Chapter 3, “Software Installation”  
and ports.  
Connect the serial devices to the  
Chapter 5, “Pin Assignments”  
CP-102U/UL board’s serial ports.  
Restart the system, and check the driver  
Chapter 3, “Software Installation”  
initialization status.  
Develop and run your serial  
Chapter 4, “Serial Programming Tools”  
communication applications  
1-4  
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2
Chapter  
2
Hardware Installation  
The CP-102U/UL Series hardware installation procedure is described in this chapter. Since the  
CP-102U/UL board’s IRQ number and I/O addresses are assigned automatically by the PCI BIOS,  
the board MUST be plugged in before installing the driver.  
The following topics are covered in this chapter:  
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Block Diagrams  
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CP-102U  
CP-102UL  
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Plugging the Board into an Expansion Slot  
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CP-102U/UL User’s Manual  
Hardware Installation  
Block Diagrams  
CP-102U  
120 mm  
MU860  
41.7 mm  
CP-102UL  
120 mm [4.72 in]  
121 mm  
[4.76 in]  
64.5 mm  
[2.53 in]  
MU860  
16 mm  
[0.63 in]  
41.7 mm  
[1.64 in]  
2-2  
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CP-102U/UL User’s Manual  
Hardware Installation  
Plugging the Board into an Expansion Slot  
Since the CP-102U/UL board’s IRQ number and I/O address are automatically assigned by the PCI  
BIOS, the board MUST be plugged into one of the computer’s expansion slots before installing the  
driver.  
Step 1: Power off the PC.  
WARNING  
To avoid damaging your system and board, make sure your computer is turned off before  
installing the board.  
Step 2: Remove the PC’s cover.  
Step 3: Remove the slot cover bracket if there is one.  
Step 4: Use the onboard DIP Switches to set the transmission mode for each port (see the  
previous section for details).  
Step 5: Plug the CP-102U/UL board firmly into a free 32-bit PCI slot.  
Step 6: Fasten the holding screw to fix the control board in place.  
Step 7: Replace the PC’s cover.  
Step 8: Power on the PC. The BIOS will automatically set the IRQ and I/O address.  
NOTE  
Each Moxa Universal PCI or PCI board uses one unique IRQ and I/O address, both of which are  
assigned automatically by the PCI BIOS.  
Step 9: Proceed with the software installation discussed in the next chapter, “Software  
Installation.”  
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3
Chapter  
3
Software Installation  
In this chapter, installation, configuration, and update/removal procedures for the driver are given  
for Windows (2003/XP, 2000, 98/95, NT), DOS, Linux, and SCO. Before proceeding with the  
software installation, complete the hardware installation discussed in the previous chapter,  
“Hardware Installation.”  
Refer to the next chapter, “Serial Programming Tools,” for information about developing your own  
serial programming applications. Note that up to 4 CP-102U/UL boards can be installed in one  
system, provided sufficient I/O address and IRQ number resources are available.  
Windows 2000/XP/2003, Windows NT, Windows 95/98, DOS, FreeBSD, and Linux drivers can be  
downloaded from the Moxa website.  
The following topics are covered in this chapter:  
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Windows Drivers  
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Windows 2003/XP  
Windows 2000  
Windows 95/98  
Windows NT  
Non-Windows Drivers  
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"
DOS  
Linux  
SCO  
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CP-102U/UL User’s Manual  
Software Installation  
Windows Drivers  
MOXA provides drivers that allow you to use the following serial board products under Windows  
2003/XP/2000, Windows 98/95, and Windows NT.  
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Universal PCI Boards: CP-118U, CP-168U, CP-104UL, CP-104JU, CP-102U, CP-102UL,  
CP-134U, CP-134U-I, CP-132UL, CP-132UL-I V2 (CP-132U-I V1)  
PCI Boards: C168H/PCI, C104H/PCI, C104HS/PCI, CP-114, CP-114I, CP-114S, CP-114IS,  
CP-132, CP-132I, CP-132S, CP-132IS  
ISA Boards: C168H, C168HS, C168P, C104H, C104HS, C104P, CI-104J, CI-104JS, CI-134,  
CI-134I, CI-134IS, CI-132, CI-132I, CI-132IS  
cPCI Boards: CT-114I  
The overall procedure for  
Plug the CP-102U/UL Series board into  
an empty PCI or PCI-X slot. See the  
Hardware Installation chapter.  
installing the Windows drivers  
for the CP-102U/UL Series  
boards is summarized in the  
flowchart at the right. Note that  
except for Windows NT, a newly  
installed board will be detected  
automatically by the Windows  
OS when it boots up.  
Turn on your PC. Windows will  
automatically detect the board (except  
for Windows NT).  
Driver already installed?  
No  
Yes  
Install the driver from the  
Documentation and Software CD. See  
the Installing the Driver for the First  
Time subsection for detailed  
instructions.  
Configure the board’s ports. See the  
Configuring the Ports subsection for  
detailed instructions.  
The CP-118U board and ports are ready  
to use.  
3-2  
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CP-102U/UL User’s Manual  
Software Installation  
Windows 2003/XP  
In this section, we describe the installation procedure for Windows XP. The installation procedure  
for Windows 2003 is similar.  
Windows 2003/XP support up to 256 serial ports, from COM1 to COM256. In order to utilize fully  
Windows 2003/XP’s multi-process/multi-thread advanced features, pure 32-bit Windows 2003/XP  
device drivers were developed for MOXA multiport boards. The drivers conform to the Win32  
COMM API standard.  
Installing the Driver  
The following procedure shows how to install the CP-102U/UL driver for the first time under  
Windows XP. First, make sure the board or boards have already been plugged into the system’s  
PCI or PCI-X slot(s).  
NOTE  
If you have already installed a CP-102U/UL or other MOXA Smartio/Industio board in your  
computer, and you install additional boards, Windows 2003/XP will automatically detect and  
install the new board(s) the next time you boot up the computer. In this case, proceed directly to  
the next section, “Configuring the Ports,” to configure the ports’ serial transmission parameters.  
1. After plugging the board into an expansion slot and powering  
on your PC, Windows XP will automatically detect the new  
board, and the Found New Hardware window will open in  
the bottom right corner of the Windows desktop.  
2. The Welcome to the Found New Hardware Wizard window will open automatically.  
Select Install from a list or specific location (Advanced), and then click on Next to  
continue.  
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Software Installation  
3. Select Search for the best driver in these locations, check Include this location in the  
search, and then click on Browse. Navigate to the  
\CP-102U_UL\Software\Win2K-XP-2003 folder on the software CD, and then click on  
Next to continue.  
4. Wait while the installation wizard searches. The next window that opens cautions you that  
although this software hasn’t passed Windows Logo testing, the driver has been tested and  
shown that it can support the Windows OS. Click on Continue Anyway to proceed.  
3-4  
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5. Wait while the driver software is installed.  
Software Installation  
6. The next window shows the model name of the board, and indicates that Windows has  
completed the driver installation. Click on Finish to proceed with the rest of the installation  
procedure.  
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Software Installation  
7. The Found New Hardware Wizard window will open to help you install the driver for  
MOXA Port 0. Select Install from a list or specific location (Advanced), and then click on  
Next to proceed.  
8. Select Search for the best driver in these locations, check Include this location in the  
search, and then click on Browse. If necessary, use the Browse button to navigate to the  
CP-102U_UL\Software\Win2K-XP-2003 folder, and then click on Next to proceed.  
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9. Wait while the installation wizard searches. The next window that opens cautions you that  
although this software hasn’t passed Windows Logo testing, the driver has been tested and  
shown that it can support the Windows OS. Click on Continue Anyway to proceed.  
10. Wait while the wizard installs the software.  
3-7  
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Software Installation  
11. After all files have been copied to the system, the Completing the Found New Hardware  
Wizard window will open to indicate that it has finished installing Port 0. Click on Finish to  
proceed with the rest of the installation.  
12. Repeat Step 7 through Step 11 for the remaining port.  
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13. The Found New Hardware pop-up window will reappear to inform you that the hardware  
was installed successfully.  
Configuring the Ports  
After the driver has been installed, use Device Manager to configure the CP-102U/UL serial ports.  
1. Click on Start # Settings # Control Panel # System, select the Hardware tab, and then  
click on Device Manager.  
2. Expand the Multi-port serial adapters tab, right click on MOXA CP-102U/UL Series (PCI  
Bus), and then click on Properties to open the board’s configuration panel.  
3-9  
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Software Installation  
3. Basic information about the board is displayed on the General page. Click on the Ports  
Configuration tab to configure the board’s serial ports.  
4. Click on the port you would like to configure to highlight it, and then click on Port Setting.  
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Software Installation  
5. Select a COM number for the port from the Port Number pull-down list.  
6. Check the Auto Enumerating COM Number checkbox to map subsequent ports  
automatically. The port numbers will be assigned in sequence. For example, if COM 3 is  
assigned to Port 1, then COM 4 (if not already occupied) will be assigned to Port 2, etc.  
7. Select an Rx FIFO Trigger from the Rx FIFO Level pull-down list. Rx FIFO trigger levels  
of High, Middle, and Low are available, with the default set to High (120 bytes). Check Set  
the change to all ports checkbox to apply this Rx FIFO Trigger to all ports.  
8. Select a Tx FIFO Level from the Tx FIFO Level pull-down list. Tx FIFO Levels of High,  
Middle, and Low are available, with the default set to High (128 bytes). Check Set the  
change to all ports checkbox to apply the just defined Tx FIFO Size to all ports.  
CP-102U/UL  
Tx FIFO Rx FIFO  
High  
Middle 64  
Low  
Unit: Bytes  
128  
120  
60  
1
1
3-11  
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Software Installation  
9. Click on OK to save the port settings, and then click on OK in the Property window to  
finish the port settings procedure.  
Using MOXA PComm Utility  
The PComm Diagnostic program is a useful tool for checking the status of MOXA’s multiport  
boards. The program can be used to test internal and external IRQ, TxD/RxD, UART, CTS/RTS,  
DTR/DSR, etc. Use this program to ensure that your MOXA boards and ports are working  
properly.  
To start the program, click on Start # Programs # PComm Lite 2000(XP Ver 1.2) # PComm  
Diagnostic.  
NOTE  
The PComm Lite software can downloaded for free from Moxa’s website at  
Using Event Log  
To use the Event Log to check the installation of your MOXA boards, click on Start # Settings  
# Control Panel # Administrative Tools # Event Viewer to enter the Event Viewer utility.  
Look under the System category to find the latest information relevant to MOXA’s drivers.  
3-12  
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Removing the Driver  
Software Installation  
1. To uninstall the driver, click on Start # Settings # Control Panel # System, select the  
Hardware tab, and then click on Device Manager. Use the mouse to place the cursor over  
the CP-102U/UL Series board under Multiport serial adapters, and then click the right  
mouse button. Select the Uninstall option.  
2. Click on OK to proceed with uninstalling the board.  
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Software Installation  
3. The Device Manager window refreshes automatically, showing that the driver and ports for  
the CP-102U/UL Series board have been removed.  
Windows 2000  
In this section, we describe the installation procedure for Windows 2000.  
Windows 2000 supports up to 256 serial ports, from COM1 to COM256. In order to utilize fully  
Windows 2000’s multi-process and multi-thread advanced features, pure 32-bit Windows 2000  
device drivers were developed for MOXA multiport boards. The drivers conform to the Win32  
COMM API standard.  
Installing the Driver for the First Time  
The following procedure shows how to install the CP-102U/UL driver for the first time under  
Windows 2000. First, make sure the board or boards have already been plugged into the system’s  
PCI or PCI-X slot(s).  
NOTE  
If you have already installed a CP-102U/UL or other MOXA Smartio/Industio board in your  
computer, and you install additional boards, Windows 2000 will automatically detect and install  
the new board(s) the next time you boot up the computer. In this case, proceed directly to the  
next section, “Configuring the Ports,” to configure the ports’ serial transmission parameters.  
3-14  
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Software Installation  
1. After plugging the board into an expansion slot and powering on your PC, Windows 2000  
will automatically detect the new board, and the Found New Hardware window will open.  
2. When the Welcome to the Found New Hardware Wizard window opens, click on Next to  
continue.  
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3. Select Search for a suitable driver for my device (recommended), and then click on Next  
to continue.  
4. Select Specify a location and then click on Next to continue.  
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5. Navigate to the \CP-102U_UL\Software\Win2K-XP-2003 folder on the software CD, and  
then click on OK to continue.  
6. Click on Next to copy the driver files to your system.  
7. Wait while the installation wizard searches. The next window that opens cautions you that  
although this software hasn’t passed Windows Logo testing, the driver has been tested and  
shown that it can support the Windows OS. Click on Yes to proceed.  
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8. Wait while the files are copied to your hard drive.  
9. The next window shows the model number of the board, and indicates that Windows has  
completed the driver installation. Click on Finish to continue with the rest of the installation  
procedure.  
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10. The Found New Hardware window will reappear and indicate that the board’s ports are  
being installed.  
11. The installation procedure is finished when the window closes. At this point, you can assume  
that the board and all of its ports have been installed successfully.  
Configuring the Ports  
After the driver has been installed, use Device Manager to configure the CP-102U/UL serial ports.  
1. Click on Start # Settings # Control Panel # System, select the Hardware tab, and then  
click on Device Manager.  
2. Expand the Multi-port serial adapters tab, right click on MOXA CP-102U/UL Series (PCI  
Bus), and then click on Properties to open the board’s configuration panel.  
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3. Basic information about the board is displayed on the General page. Click on the Ports  
Configuration tab to configure the board’s serial ports.  
4. Click on the port you would like to configure to highlight it, and then click on Port Setting.  
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5. Select a COM number for the port from the Port Number pull-down list.  
6. Check the Auto Enumerating COM Number checkbox to map subsequent ports  
automatically. The port numbers will be assigned in sequence. For example, if COM 3 is  
assigned to Port 1, then COM 4 (if not already occupied) will be assigned to Port 2, etc.  
7. Select an Rx FIFO Trigger from the Rx FIFO Level pull-down list. Rx FIFO trigger levels  
of High, Middle, and Low are available, with the default set to High (120 bytes). Check Set  
the change to all ports checkbox to apply this Rx FIFO Trigger to all ports.  
8. Select a Tx FIFO Level from the Tx FIFO Level pull-down list. Tx FIFO Levels of High,  
Middle, and Low are available, with the default set to High (128 bytes). Check Set the  
change to all ports checkbox to apply the just defined Tx FIFO Size to all ports.  
CP-102U/UL  
Tx FIFO Rx FIFO  
High  
Middle 64  
Low  
Unit: Bytes  
128  
120  
60  
1
1
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9. Click on OK to save the port settings, and then click on OK in the Property window to  
finish the port settings procedure.  
Using MOXA PComm Utility  
The PComm Diagnostic program is a useful tool for checking the status of MOXA’s multiport  
boards. The program can be used to test internal and external IRQ, TxD/RxD, UART, CTS/RTS,  
DTR/DSR, etc. Use this program to ensure that your MOXA boards and ports are working  
properly.  
To start the program, click on Start # Programs # PComm Lite 2000(XP Ver 1.2) # PComm  
Diagnostic.  
NOTE  
The PComm Lite software can downloaded for free from Moxa’s website at  
Using Event Log  
To use the Event Log to check the installation of your MOXA boards, click on Start # Settings  
# Control Panel # Administrative Tools # Event Viewer to enter the Event Viewer utility.  
Look under the System category to find the latest information relevant to MOXA’s drivers.  
3-22  
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Removing the Driver  
Software Installation  
1. To uninstall the driver, click on Start # Settings # Control Panel # System, select the  
Hardware tab, and then click on Device Manager. Use the mouse to place the cursor over  
the CP-102U/UL Series board under Multiport serial adapters, and then click the right  
mouse button. Select the Uninstall option.  
2. Click on OK to proceed with uninstalling the board.  
3-23  
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3. The Device Manager window refreshes automatically, showing that the driver and ports for  
the CP-102U/UL Series board have been removed.  
Windows 95/98  
In this section, we describe the installation procedure for Windows 98. The installation procedure  
for Windows 95 is similar.  
The Windows 95/98 driver supports up to 128 serial ports, from COM1 to COM128. To utilize  
fully the advanced multi-process and multi-thread features of Windows 95/98, pure 32-bit  
Windows 95/98 virtual device port drivers (VxD) compliant with communication drivers  
(VCOMM) have been developed for the CP-102U/UL and other MOXA multiport boards. The  
drivers conform to the Win32 COMM API standard.  
Installing the Driver for the First Time  
The following procedure shows how to install the CP-102U/UL driver for the first time under  
Windows 98. First, make sure the board or boards have already been plugged into the system’s PCI  
or PCI-X slot(s).  
NOTE  
If you have already installed a CP-102U/UL or other MOXA Smartio/Industio board in your  
computer, and you install additional boards, Windows 98/95 will automatically detect and install  
the new board(s) the next time you boot up the computer. In this case, proceed directly to the  
next section, “Configuring the Ports,” to configure the ports’ serial transmission parameters.  
3-24  
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CP-102U/UL User’s Manual  
Software Installation  
1. After plugging the board into an expansion slot and powering on your PC, Windows 98 will  
automatically detect the new board, and display the Found New Hardware window. When  
the Add New Hardware Wizard window opens, click on Next to continue.  
2. Select Display a list of all the drivers in a specific location, so you can select the driver  
you want. and then click on Next to proceed.  
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3. Select Other Devices and then click on Next to proceed.  
Software Installation  
4. Click on Have Disk.  
5. Use the Browse button to navigate to the \CP-102U_UL\Software\Win9x\Windows.95  
folder on the Documentation and Software CD, and then click on OK.  
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6. Click on CP-102U/UL Series [8-23-2004] to highlight it, and then click on Next.  
7. Verify that the CP-102U/UL Series driver will be installed, and then click on Next.  
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8. Basic configuration information will be displayed in the CP-102U/UL Series Installation  
window. Click on OK to complete the installation of the board.  
9. This completes the installation of the CP-102U/UL board. Click on Finish to exit the Add  
New Hardware Wizard.  
NOTE  
If an error message similar to “CP-102U/UL board (BusNo=x, DevNo=x, Port1=COMx)  
interrupt number is invalid!” pops up, refer to the “Troubleshooting” chapter for solutions.  
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Configuring the Ports  
Software Installation  
Follow the procedures given below to re-configure the board’s COM ports.  
Since CP-102U/UL is a Universal PCI board, when a new board is added or an existing board is  
removed, the board’s configuration will be added or removed automatically by the operating  
system when you restart the PC.  
1. Open the Control Panel and the double click on the System icon.  
2. Select the Device Manager tab, click on the desired CP-102U/UL board under Moxa  
Smartio/Industio multiport board to highlight it, and then click on Properties.  
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3. Basic information about the board is displayed on the General page. Click on the Ports  
Configuration tab to configure the board’s serial ports.  
4. Click on the port you would like to configure to highlight it, and then click on Port Setting.  
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5. Select a COM number for the port from the Port Number pull-down list.  
6. Check the Auto Enumerating COM Number checkbox to map subsequent ports  
automatically. The port numbers will be assigned in sequence. For example, if COM3 is  
assigned to Port 1, then COM4 (if not already occupied) will be assigned to Port 2, etc.  
7. Select an Rx FIFO Trigger from the Rx FIFO Level pull-down list. Rx FIFO trigger levels  
of High, Middle, and Low are available, with the default set to High (120 bytes). Check Set  
the change to all ports checkbox to apply this Rx FIFO Trigger to all ports.  
8. Select a Tx FIFO Level from the Tx FIFO Level pull-down list. Tx FIFO Levels of High,  
Middle, and Low are available, with the default set to High (128 bytes). Check Set the  
change to all ports checkbox to apply the just defined Tx FIFO Size to all ports.  
CP-102U/UL  
Tx FIFO Rx FIFO  
High  
Middle 64  
Low  
Unit: Bytes  
128  
120  
60  
1
1
9. Click on OK to save the port settings, and then click on OK in the Property window to  
finish the port settings procedure.  
Updating the Driver  
This section explains how to update the Windows 98 driver.  
1. Open the Control Panel, click on the System icon, and select the Device Manager tab.  
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2. Click on a MOXA CP-102U/UL board under Moxa Smartio/Industio multiport board to  
highlight it, and then click on Properties.  
3. Select the Driver tab, and click on Update Driver….  
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4. Click on Next.  
5. Select Display a list of all the drivers in a specific location, so you can select the driver  
you want., and then click on Next.  
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6. In the next window, the CP-102U/UL Series option should already be highlighted. Click on  
Have Disk… and then navigate to the folder that contains the new driver file.  
7. Follow the on-screen instructions to complete the driver update procedure.  
Removing the Driver  
This section explains how to remove the CP-102U/UL driver.  
1. Open the Control Panel, double click on the Add/Remove Programs icon, and then select  
the Install/Uninstall tab.  
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2. Click on the MOXA Smartio/Industio Driver option and then click on Add/Remove to  
start the driver removal process.  
3. Click on Yes to confirm that you want to remove the driver.  
4. Click on OK.  
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Windows NT  
Windows NT supports up to 256 serial ports, from COM1 to COM256. To utilize fully Windows  
NT’s multi-process and multi-thread advanced features, pure 32-bit Windows NT device drivers  
were developed for the CP-102U/UL boards and other MOXA multiport boards. The drivers  
conform to the Win32 COMM API standard.  
Installing the Driver for the First Time  
The following procedure explains how to install the Smartio CP-102U/UL driver for the first time.  
First make sure the board or boards are already plugged into the system’s PCI slot(s).  
1. Log into NT as Administrator.  
2. Copy the Windows.nt folder, located under \CP-102U_UL\Software\WinNT on the  
Documentation and Software CD, to your computer’s hard disk (under the C: drive, for  
example).  
3. Open the Control Panel, click on the Network icon, and select the Adapters tab.  
4. Click on Add and then Have Disk… to open the Select Network Adapter window.  
5. Specify the exact path and file name of the driver file, C:\Windows.nt, in the example shown  
here, and then click on OK to proceed.  
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6. Select MOXA Smartio/Industio Family multiport board in the Select OEM Option  
window, and then click on OK to start installing the driver.  
7. The Moxa Smartio/Industio Configuration Panel window appears. Click on Add to open  
the Property configuration window to change port settings and set advanced FIFO  
configuration options.  
8. Continue from Step 3 in the next section, “Configuring the Ports.”  
Configuring the Ports  
Follow the instructions in this subsection if the CP-102U/UL Windows NT driver is already  
installed, and you wish to re-configure a board’s ports or configure the ports of a newly installed  
board. In addition to the procedures listed below, you may also click on Start # Programs #  
MOXA Utility # MOXA Smartio/Industio Configuration Panel # Property, and then refer to  
the instructions in the previous section, “Installing the Driver for the First Time.”  
1. Open the Control Panel, click on the Network icon, and then select the Adapters tab. Click  
on MOXA Smartio/Industio Family Adapter to highlight it, and then click on Properties.  
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2. Select the board whose ports you wish to configure to highlight it, and then click on  
Property.  
3. Select the just installed CP-102U/UL board from the Board Type pull-down list, click on a  
specific port to highlight it, and then click on Port Setting to configure the port.  
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4. Select a COM number for the port from the Port Number pull-down list.  
5. Check the Auto Enumerating COM Number checkbox to map subsequent ports  
automatically. The port numbers will be assigned in sequence. For example, if COM3 is  
assigned to Port 1, then COM4 (if not already occupied) will be assigned to Port 2, etc.  
6. Select an Rx FIFO Trigger from the Rx FIFO Level pull-down list. Rx FIFO trigger levels  
of High, Middle, and Low are available, with the default set to High (120 bytes). Check Set  
the change to all ports checkbox to apply this Rx FIFO Trigger to all ports.  
7. Select a Tx FIFO Level from the Tx FIFO Level pull-down list. Tx FIFO Levels of High,  
Middle, and Low are available, with the default set to High (128 bytes). Check Set the  
change to all ports checkbox to apply the just defined Tx FIFO Size to all ports.  
CP-102U/UL  
Tx FIFO Rx FIFO  
High  
Middle 64  
Low  
Unit: Bytes  
128  
120  
60  
1
1
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8. Click on OK to save the settings, and then click on OK in the Property window to complete  
the port settings and return to the MOXA Smartio/Industio Configuration Panel window.  
The just configured CP-102U/UL board will be listed, as shown below. Click on OK to  
return to the Network window.  
9. Click on Close to close the Network window.  
10. Restart the PC to activate the new settings.  
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NOTE  
The driver configuration will NOT take effect until you restart the PC.  
Using Event Log  
Once the system restarts, you may check the event log recorded by the MOXA driver to verify that  
the board’s ports have been initialized successfully.  
To view the event log, enter the Administrative group, click the Event Viewer icon, and then  
select Log and System to check a message similar to “MOXA CP-102U/UL board, with first serial  
port COM3, has been enabled” for each newly configured board.  
NOTE  
If an error message similar to “Cannot find any configured MOXA Smartio/Industio series  
board!” pops up, refer to the Troubleshooting chapter for possible solutions.  
Removing a CP-102U/UL Board  
To remove a CP-102U/UL board, first shut down your PC, and then physically remove the board  
from the PCI or PCI-X slot. The next time you start up the PC, the system will automatically  
remove the configuration for the board. You do not need to click the Remove button in the Moxa  
Smartio/Industio Configuration Panel.  
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Removing the Driver  
Software Installation  
To remove the CP-102U/UL driver:  
1. Open the Control Panel, click on the Network icon, and select the Adapters tab.  
2. Click on MOXA Smartio/Industio Family Adapter in the Network Adapters list to  
highlight it.  
3. Click on Remove.  
4. Click on Close, and then restart the system.  
Updating the Driver  
To update the CP-102U/UL driver:  
1. Remove the current driver (see the previous subsection for instructions).  
2. Restart the system.  
3. Install the new driver. Refer to the “Installing the Driver for the First Time” section for  
instructions.  
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Software Installation  
Non-Windows Drivers  
Drivers are provided for DOS, Linux, and SCO.  
DOS  
MOXA DOS API-232 is a software package that assists users in developing new programs, or  
debugging existing programs for serial communications. This section explains how to install the  
package, how to set up the driver, and how to load or unload the driver.  
MOXA provides drivers that allow you to use the following serial board products under DOS:  
!
!
!
!
Universal PCI Boards: CP-118U, CP-168U, CP-104UL, CP-104JU, CP-102U, CP-102UL,  
CP-134U, CP-134U-I, CP-132UL, CP-132UL-I V2(CP-132U-I V1)  
PCI Boards: C168H/PCI, C104H/PCI, C104HS/PCI, CP-114, CP-114I, CP-114S, CP-114IS,  
CP-132, CP-132I, CP-132S, CP-132IS  
ISA Boards: C168H, C168HS, C168P, C104H, C104HS, C104P, CI-104J, CI-104JS, CI-134,  
CI-134I, CI-134IS, CI-132, CI-132I, CI-132IS  
cPCI Boards: CT-114I  
Installing the Driver  
1. Run the installation program, DOSINST.EXE from the \Software\DOS folder on the  
Documentation and Software CD. Specify the target API-232 directory (e.g. C:\MOXA) to  
which the driver will be copied. Press F2 to start the installation.  
2. After the installation is complete, a window will open to ask if you want to run SETUP.EXE.  
Press Y to run the program.  
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Setting up the Driver  
Software Installation  
This section covers some of the setup program’s most frequently used functions. For complete  
details, press F1 to open the on-line help file.  
1. Run BIN\SETUP.EXE.  
2. Press Enter to select the model name of the MOXA board you are installing.  
3. A window will open displaying basic configuration information for all boards of this type  
currently installed in the system. Press PgDn to configure the port settings.  
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4. You may enter or modify the settings of each port at this stage. The values displayed first are  
the port’s initial values that were set up when the driver was installed.  
5. Press F10 to save the changes and exit the SETUP program.  
Legends  
In this section, we explain the meaning of some of the fields and functions.  
Port number  
This is the ID of the port. Application software uses port number (ID) when referring to a port.  
Port numbers can be set to any number between 0 and 255 (inclusive). However, you must ensure  
that each port is assigned a unique port number. If you are developing your own application  
software, then you may want to select port numbers that take into consideration the structure of the  
program.  
TxD buffer size  
The TxD buffer is the transmission (output) buffer allocated by the system for each port.  
RxD buffer size  
The RxD buffer is the receiving (input) buffer allocated by the system for each port.  
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F5 Group Edit  
Software Installation  
This is a convenient function that allows you to edit the configuration of several ports at one time  
as a group.  
Loading the Driver  
After completing the setup procedure, run BIN\DP-DRV.EXE from the DOS prompt to load the  
driver. The driver will automatically detect the boards that have already been installed. If one or  
more board is detected, you will see a message similar the following:  
Smartio/Industio Family DOS driver Version 1.5  
Setup driver …  
CP-102U/UL series (Bus= x ,Dev=y) : OK!  
Device driver setup O.K.  
This means that the CP-102U/UL Series driver has been installed properly. At this point, you may  
execute applications that support API-232 functions, or start developing applications using the  
API-232 library.  
Unloading the Driver  
To unload (release) the driver from memory, type DP-DRV/Q at the DOS prompt and then press  
Enter.  
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Linux  
MOXA provides drivers that allow you to use the following serial board products under Linux.  
!
!
!
!
Universal PCI Boards: CP-118U, CP-168U, CP-104UL, CP-104JU, CP-102U, CP-102UL,  
CP-134U, CP-134U-I, CP-132UL, CP-132UL-I V2(CP-132U-I V1)  
PCI Boards: C168H/PCI, C104H/PCI, C104HS/PCI, CP-114, CP-114I, CP-114S, CP-114IS,  
CP-132, CP-132I, CP-132S, CP-132IS  
ISA Boards: C168H, C168HS, C168P, C104H, C104HS, C104P, CI-104J, CI-104JS, CI-134,  
CI-134I, CI-134IS, CI-132, CI-132I, CI-132IS  
cPCI Boards: CT-114I  
Execute the following commands from the Linux prompt:  
1. Execute the following commands from the Linux prompt:  
#mount /dev/cdrom /mnt/cdrom  
#cd /  
#mkdir moxa  
#cd moxa  
#cp /mnt/cdrom/<driver directory>/mxser.tgz .  
#tar xvfz mxser.tgz  
2. #cd mxser  
#make clean; make install  
3. #cd /moxa/mxser/driver  
#./msmknod  
4. #modprobe mxser  
5. Use the Moxa diagnostic utility to verify the driver status:  
#cd /moxa/mxser/utility/diag  
#./msdiag  
6. Use the Moxa terminal utility to test the tty ports:  
#cd /moxa/mxser/utility/term  
#./msterm  
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SCO  
MOXA provides drivers that allow you to use the following serial board products under Linux.  
!
!
!
Universal PCI Boards: CP-118U, CP-168U, CP-104UL, CP-104JU, CP-102U, CP-102UL  
PCI Boards: C168H/PCI, C104H/PCI, C104HS/PCI  
ISA Boards: C168H, C168HS, C168P, C104H, C104HS, C104P, CI-104J, CI-104JS  
Follow the steps given in this section to install the SCO driver. MOXA provides drivers for the  
following versions of SCO:  
!
!
!
SCO OpenServer  
SCO UnixWare 7  
SCO UnixWare 2.1  
The following steps are for installing the driver under SCO OpenServer. The installation  
procedures for SCO UnixWare 7 and SCO UnixWare 2.1 are similar.  
1. Copy the driver file .tar to your host.  
2. #tar xvf <driver tar file>  
/tmp/moxa/mxintall  
/tmp/moxa/sco.tar  
3. # cd/tmp/mxinstall  
# ./mxinstall  
4. The window shown below will open next. Press any key to continue.  
Copyright© 2004 Moxa Technologies Co., Ltd.  
All Rights Reserved.  
MOXA Smartio Family Device Driver Installation (Ver. 1.6)  
For SCO UNIX System V/386 Release 3.2  
Tar files, please wait…..O.K.  
Press any key to continue  
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5. The Basic Configuration window will open next. You can install up to four MOXA Smartio  
Multiport Serial Boards under SCO Unix/SCO Open Server.  
MOXA Smartio Family Installation Utility (Ver 1.6)  
Smartio Family Basic Configuration  
Board No.  
Board Type  
None  
I/O Address  
-------------  
-------------  
-------------  
-------------  
Interrupt  
-------------  
-------------  
-------------  
-------------  
Bus/Dev No.  
-------------  
-------------  
-------------  
-------------  
1
2
3
4
None  
None  
None  
PgDn: getty Setting  
Enter: Confirm Input Value  
Esc: Exit  
Tab: Change Item  
6. Press Enter to select the MOXA Multiport Serial Board you installed. For example, select  
“CP-168U” and then press Enter.  
None  
CP-118U Series  
C168 ISA Series  
C104 ISA Series  
C168 PCI Series  
C104 PCI Series  
CP-104U Series  
CP-168U Series  
CP-104JU Series  
CP-102U Series  
CP-102UL Series  
7. The board’s basic information, such as I/O address, Bus No., and Device No., will be shown  
next. Resources will be assigned by the SCO system to the PCI board you selected.  
PCI Boards Selecting  
1
I/O Addr=  
AC00, BusNo=2, DevNo=13  
ESC: Exit  
Enter: Select  
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8. Press Enter to return to the main screen.  
Smartio Family Installation Utility (Ver 1.6)  
Smartio Family Basic Configuration  
Board No.  
Board Type  
I/O Address  
AC00  
Interrupt  
Bus/Dev No.  
2/13  
1
2
3
4
CP-102U/UL  
None  
5
-------------  
-------------  
-------------  
-------------  
-------------  
-------------  
-------------  
-------------  
-------------  
None  
None  
PgDn: getty Setting  
Enter: Confirm Input Value  
Esc: Exit  
Tab: Change Item  
9. Press Esc to save the configuration and exit.  
Save configuration changes? (Y/N)  
10. The driver files will be copied to the SCO system. Press any key to continue.  
--------------------------[Message] --------------------------  
Copying driver files and configuring system. Please wait….  
Press any key to continue! _  
11. Press Y to rebuild the system.  
--------------------------[Message] --------------------------  
Do you want to rebuild the system? (y/n)_  
12. The window shown below will open next.  
--------------------------[Message] --------------------------  
Do you want to rebuild the system? (y/n)_  
Rebuilding kernel. Please wait….  
13. After the system is rebuilt, the system will return to shell command. At this point, you can  
begin to use your MOXA Smartio Multiport Serial Board.  
--------------------------[Message] --------------------------  
Do you want to rebuild the system? (y/n)_  
Rebuilding kernel. Please wait….  
Rebuilding kernel completed.  
Please remember to manually reboot your system later.  
Press any key to continue. _  
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4
Chapter  
4
Serial Programming Tools  
Moxa provides an easy to use yet powerful serial programming library, and communication  
troubleshooting utilities under Windows 2000/XP/2003, Windows 95/98, and Windows NT. The  
following sections give details about the installation, the library, and the utilities for various  
platforms.  
The following topics are covered in this chapter:  
!
!
MOXA PComm  
"
"
Installing PComm  
PComm Programming Library  
Utilities  
"
"
"
Diagnostic (for Moxa boards only)  
Monitor (for Moxa boards under Windows NT/2000/XP/2003)  
Terminal Emulator  
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Serial Programming Tools  
MOXA PComm  
PComm, a professional serial comm tool for PCs, is a software package that runs under Windows  
NT/2000/XP/2003/95/98. PComm provides:  
!
A powerful serial communication library that simplifies serial programming tasks for most  
popular programming languages. The serial communication library is useful for developing  
applications for data communications, remote access, data acquisition, and industrial control  
under Windows NT/2000/XP/2003/95/98, and is a simpler programming solution compared  
to the more complex Windows Win32 COMM API.  
!
!
!
Useful utilities such as diagnostic, monitor, and terminal emulator.  
Illustrative sample programs.  
Comprehensive on-line documentation.  
Installing PComm  
To install PComm, run \Setup.exe from the Documentation and Software CD. Note that the  
PComm diagnostic and monitor utilities are for Moxa boards only. To use these utilities, you must  
have a Moxa board and the appropriate Windows (95/98/NT/2000/XP/2003) device driver  
installed in your system. See the “Software Installation” chapter for instructions on how to install  
the drivers.  
After installing PComm, click on Start, select Program Files, and then the PComm Lite group  
to select from the list of utilities and documents.  
PComm Programming Library  
The serial communication library helps you develop serial communications programs for any  
COM port that complies with the Microsoft Win32 API. This library facilitates the implementation  
of multi-process, multi-thread serial communication programs, and greatly reduces the time  
required to develop applications.  
For a complete description of the library functions and sample programs for Visual C++, Visual  
Basic, and Delphi, check the help file and the sample programs in the PComm directory.  
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Serial Programming Tools  
Utilities  
In this section, we give brief descriptions of each utility. For more information about these utilities,  
read the on-line help from the Documentation and Software CD.  
Diagnostic (for MOXA boards only)  
This convenient diagnostic program, which only works with MOXA boards and ports, provides  
internal and external testing of IRQ, TxD/RxD, UART, CTS/RTS, DTR/DSR, DTR/DCD, etc. The  
diagnostic program allows the user to check the function of both software and hardware.  
To run the Diagnostic program, click on Start # Program # PComm Lite # Diagnostic. A  
typical test report for a Moxa board is shown below.  
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Serial Programming Tools  
Monitor (for Moxa boards under Windows NT/2000/XP/2003)  
This useful port status monitoring program allows you to monitor data transmission of selected  
Moxa COM ports. The program monitors data transmission/receiving throughput, and  
communication line status, with data updated and displayed on the screen at regular time intervals.  
Click on a specific port to see a graph of the current communication parameters and status of that  
port.  
To run the Monitor program, click on Start # Program # Pcomm Lite # Monitor.  
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Serial Programming Tools  
Terminal Emulator  
Use Terminal Emulator to connect to your PC’s serial ports to check if data is being transmitted  
correctly. Terminal Emulator features multi-windows, and supports VT100 and ANSI terminal  
types. You can transfer data interactively, send patterns periodically, and transfer files using ASCII,  
XMODEM, YMODEM, ZMODEM, and KERMIT protocols.  
To run Terminal Emulator, click on Start # Program # Pcomm Lite # Terminal Emulator.  
4-5  
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5
Chapter  
5
Pin Assignments  
The CP-102UL board, which has one female DB25 connector on the board, comes with a male  
DB25 to 2 x male DB9 cable (model name: CBL-M25M9x2). The CP-102U board has two male  
DB9 connectors on the board. The pin assignments for the male DB9 connectors on the  
CBL-M25M9x2 cable, and the pin assignments for the male DB9 connectors on the CP-102U  
board are the same.  
In the first section of this chapter, we give the female DB25 pin assignments for CP-102UL. In the  
second section of this chapter, we give the male DB9 pin assignments for CP-102U and  
CBL-M25M9x2.  
!
!
Female DB25 Connector (CP-102UL)  
Male DB9 Connector (CP-102U & CBL-M25M9x2-50)  
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CP-102U/UL User’s Manual  
Pin Assignments  
Female DB25 Connector (CP-102UL)  
Port 0  
Port 1  
12  
9
5
2
24 21 18 15  
Port Number  
Signal  
TxD  
0
1
18  
5
12  
24  
11  
23  
10  
22  
21  
9
RxD  
RTS  
CTS  
DSR  
GND  
DCD  
DTR  
17  
4
16  
3
2
15  
Pin Number  
Male DB9 Connector (CP-102U & CBL-M25M9x2-50)  
1
5
6
9
Signal  
Pin Number  
TxD  
RxD  
RTS  
CTS  
DSR  
GND  
DCD  
DTR  
3
2
7
8
6
5
1
4
5-2  
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6
Chapter  
6
Troubleshooting  
Common CP-102U/UL Series problems and possible solutions are listed below. If you still have  
problems after reading this chapter, contact your dealer or Moxa for help, or use the Problem  
Report Form at the end of this manual to report problems to your dealer.  
General Troubleshooting  
1. The MOXA CP-102U/UL board cannot be detected by the MOXA driver while  
installing the driver.  
Hardware causes and solutions:  
a. The board is not installed in the computer. Please install it.  
b. The board is not properly plugged into the system. If this is the case, re-plug the board  
into a 32-bit PCI slot. It is also possible that a slot has malfunctioned. In this case, try  
other slots until you find one that works.  
c. The motherboard does not have an available IRQ for the CP-102U/UL Series board. In  
this case, enter the BIOS and make sure there is an available IRQ under PCI/PnP  
settings.  
2. The MOXA CP-102U/UL board and driver are activated but cannot transfer  
(transmit/receive) data.  
Hardware Causes and Solutions:  
a. Make sure the cable wiring is connected correctly. Refer to the “Connection Cables and  
Cable Wiring” chapter for correct cable connections.  
b. The cable or the board could be defective. Try other ports, cables, or boards to verify  
this, or use the PComm Diagnostic utility to test the MOXA board and port conditions.  
If Diagnostic reports an error, replace the faulty components.  
Software Causes and Solutions:  
a. CP-102U/UL Series boards will check the line status (CTS) before transmitting data if  
the RTS/CTS flow control feature is set to Enable in the configuration or application  
program. Refer to the “Connection Cables and Cable Wiring” chapter for proper wiring  
diagrams, and check the line status of the suspected port using the diagnostic LED  
indicators on the mini tester.  
b. The board control application might not be written correctly according to the  
corresponding API of the operating system. To check this problem, run another  
application that you know is correct, or use the utilities provided by Moxa (such as  
Pcomm Terminal emulator or HyperTerminal under Windows NT and Windows 95/98).  
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CP-102U/UL User’s Manual  
Troubleshooting  
Windows NT  
This section is specifically for troubleshooting problems for Windows NT. For general problems  
and solutions, see the previous section, “General Troubleshooting.”  
1. After the system reboots, the error message “Another driver in the system, which did  
not report its resources, has already claimed the interrupt used by xxx.” appears in the  
Event Log.  
This indicates the MOXA board was found, but the IRQ is conflicting with another adapter.  
Check the PCI BIOS IRQ settings first and then select an IRQ that is available.  
2. After the system reboots, the error message “Cannot find any configured MOXA  
Smartio/Industio Series board!” appears in the Event Log.  
Make sure the PCI board is seated firmly in the expansion slot.  
3. The COM number of the CP-102U/UL Series conflicts with others.  
The COM numbers of different boards happen to be the same. Try changing the COM  
number mappings.  
4. Windows NT system panic (blue screen).  
This could be caused by an IRQ or memory conflict with other ISA Bus adapters, such as  
LAN and SCSI boards, or the system BIOS. Refer to the corresponding problem in the  
previous section, “General Troubleshooting,” for possible solutions.  
Windows 95/98  
This section is specifically for troubleshooting under Windows 95/98. For general problems and  
solutions, see the previous section, “General Troubleshooting.”  
1. The system fails to find the CP-102U/UL Series board!  
The board(s) is (are) not plugged in properly.  
2. The slot the boards are plugged into is defective. Try another slot until you find one that  
works.  
The board might be defective.  
3. After the system reboots, the error message “CP-102U/UL Series (BusNo=x, DevNo=x,  
Port1=COMx) interrupt number is invalid!” appears.  
This indicates that the MOXA board was found, but the IRQ conflicts with another adapter.  
Make sure the MOXA board’s IRQ does not conflict with other adapters’ IRQ. Check the PCI  
BIOS IRQ settings and select an available IRQ for MOXA boards.  
6-2  
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A
Appendix A  
Technical Reference  
Product Specifications  
Bus interface  
Number of ports  
I/O address  
IRQ  
32-bit PCI  
2
Assigned by PCI BIOS  
Assigned by PCI BIOS  
5, 6, 7, 8  
Data bits  
Stop bits  
Parity  
1, 1.5, 2  
none, even, odd, space, mark  
Moxa UART (16C550C or compatible)  
50 bps to 921.6 Kbps  
UART  
Speed  
Connector  
CP-102U:  
CP-102UL:  
Female DB25  
Male DB9  
Data signals  
RS-232  
TxD, RxD, RTS, CTS, DTR, DSR, DCD, GND  
Surge protection  
Operating temperature  
Power requirement  
Dimensions  
15 KV ESD  
0 to 55°C  
93 mA max. (+5V, RS-232)  
CP-102U:  
CP-102UL:  
120 × 80 mm (4.72 × 3.15 in)  
120 × 64.5 mm (4.72 × 2.54 in)  
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CP-102U/UL User’s Manual  
Technical Reference  
PCI  
The 32-bit CP-102U/UL Series board complies with PCI Specifications 2.1, and the IRQ and I/O  
address hardware configuration is automatically assigned by the PCI BIOS. This means that you  
must plug in the board before installing the driver.  
As opposed to ISA slots, different PCI slots in the same PC may have different bus numbers and  
device numbers with respect to the PCI specifications. The same PCI board will have different  
system configurations if switched to a different PCI slot; this is called slot-sensitivity or  
slot-dependency. This may also apply to PCI slots in a PC with a different motherboard, which  
may use different device number sets. For example, some use 17, 18, 19, and 20 for identifying the  
respective PCI slots, but some use 11, 12, 13, and 14.  
Due to slot-dependency, it is necessary to re-configure the driver software once the board is  
plugged into different PCI slots.  
Up to 4 CP-102U/UL Series boards are allowed in one system. When installing more than one  
board, remember the order the boards are installed to distinguish the installed boards from each  
other.  
MOXA UART  
The MOXA UART is an intelligent asynchronous controller that supports one full duplex channel  
that simultaneously transfers data at a transmission speed of 921.6 Kbps. To increase overall data  
throughput, special features such as on-chip FIFO and on-chip hardware flow control are used to  
reduce the number of interrupts to the onboard CPU, helping to prevent data loss.  
A-2  
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B
Appendix B  
Service Information  
This appendix shows you how to contact Moxa for information about this and other products, and  
how to report problems.  
In this appendix, we cover the following topics.  
!
!
!
MOXA Internet Services  
Problem Report Form  
Product Return Procedure  
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CP-102U/UL User’s Manual  
Service Information  
MOXA Internet Services  
Customer satisfaction is our number one concern, and to ensure that customers receive the full  
benefit of our products, Moxa Internet Services has been set up to provide technical support, driver  
updates, product information, and user’s manual updates.  
The following services are provided  
E-mail for technical support  
Moxa Group website for product information, driver downloads, documentation, and more:  
B-2  
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CP-102U/UL User’s Manual  
Service Information  
Problem Report Form  
MOXA CP-102U/UL Series  
Customer name:  
Company:  
Tel:  
Fax:  
Email:  
Date:  
1. Moxa Product: $ CP-102U  
$ CP-102UL  
2. Serial Number: _________________  
Problem Description: Please describe the symptoms of the problem as clearly as possible, including any error  
messages you see. A clearly written description of the problem will allow us to reproduce the symptoms, and  
expedite the repair of your product.  
B-3  
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CP-102U/UL User’s Manual  
Service Information  
Product Return Procedure  
For product repair, exchange, or refund, the customer must:  
Provide evidence of original purchase.  
Obtain a Product Return Agreement (PRA) from the sales representative or dealer.  
%
%
%
Fill out the Problem Report Form (PRF). Include as much detail as possible for a shorter  
product repair time.  
%
Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer. The  
PRA should be visible on the outside of the package, and include a description of the  
problem, along with the return address and telephone number of a technical contact.  
B-4  
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