620-05600390 — Release 5.6.2
LINKSYS SPA-941 OR SPA-942
TELEPHONE USER GUIDE
WWW
www.tekelec.com
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Table of Contents
• • • • • •
Introduction .................................................................................................1
In This Manual....................................................................................................... 1
Telephone Description ...............................................................................1
Moving Your Telephone .............................................................................3
Adjusting the Volume .................................................................................5
Answering a Call .........................................................................................5
Hanging Up .................................................................................................6
Line Indicators ............................................................................................6
Making an External Call .............................................................................6
Making an Internal Call ..............................................................................6
Managing Missed Calls ..............................................................................7
Viewing the Missed Calls List................................................................................ 7
Preferences .................................................................................................8
Directory Services ......................................................................................9
Dialing from the Directory.................................................................................... 10
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Feature Activation Digit ...........................................................................13
Abbreviated Dial .......................................................................................13
Creating an Abbreviated Dial Code..................................................................... 13
Modifying an Abbreviated Dial Code................................................................... 14
Blind Transfer ...........................................................................................16
Billing Codes .............................................................................................16
Blocking Number of Last Call Received.............................................................. 17
Adding Numbers to Call Block List...................................................................... 18
Call Forward (All Calls) ............................................................................20
Disabling Call Forward (All)................................................................................. 21
Call Forward (Busy) ..................................................................................21
Disabling Call Forward (Busy)............................................................................. 23
Enabling Call Forward (No Answer).................................................................... 23
Enabling Call Forward (Out of Service)............................................................... 25
Disabling Call Forward (Out of Service).............................................................. 26
Call Pickup ................................................................................................26
Directed Call Pickup............................................................................................ 26
Call Return ................................................................................................27
Call Trace ..................................................................................................27
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Call Waiting ...............................................................................................27
Call Waiting with Caller ID .......................................................................28
Caller ID Block ..........................................................................................29
Conference ................................................................................................29
Conference Call Tips........................................................................................... 29
Group Speed Dial .....................................................................................30
Hold ............................................................................................................30
Hold-on Queuing ......................................................................................31
Hunt Groups ..............................................................................................31
Meet-Me Conference ................................................................................32
To Join a Meet-Me Conference..................................................................... 32
Silencing Announcements............................................................................. 34
Muting a Conference Call.............................................................................. 36
Scheduling a Meet-Me Conference..................................................................... 37
MultiCall Park ............................................................................................40
Music on Hold ...........................................................................................40
Mute ...........................................................................................................40
On-hook Dialing ........................................................................................41
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Picking Up a Parked Call .........................................................................41
Priority Call ...............................................................................................42
Deleting Priority Call Members............................................................................ 43
Privacy Guard ...........................................................................................44
Entering an Access Code.............................................................................. 45
Enabling/Disabling Privacy Guard....................................................................... 47
Changing the Access Code........................................................................... 47
Listening to Access Code.............................................................................. 47
Managing the Selective Caller List...................................................................... 48
Redial .........................................................................................................50
Using the Phone.................................................................................................. 50
Setting or Changing Remote Forwarding............................................................ 50
Canceling Remote Forwarding............................................................................ 50
Remote Phone ..........................................................................................51
Dial-in Setup of Remote Phone........................................................................... 52
Selective Call Forward .............................................................................53
Adding Forwarded Phone Numbers.................................................................... 55
Listing Forwarded Phone Numbers..................................................................... 55
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Deleting Forwarded Phone Numbers.................................................................. 56
Speed Dial .................................................................................................57
Programming a Speed Dial Key.......................................................................... 57
Deleting a Speed Dial Number............................................................................ 58
Transfer .....................................................................................................59
From your phone................................................................................................. 64
From any outside touchtone phone..................................................................... 65
Dialing Main Number..................................................................................... 65
Dialing Your Telephone................................................................................. 66
From the email program on your PC................................................................... 66
Rewind to the Beginning of a Message............................................................... 67
Compose and Send a Message.......................................................................... 68
Replaying a Message ...............................................................................71
Saving a Message .....................................................................................71
Deleting a Message ..................................................................................71
Replying to a Message .............................................................................72
Dialing Back a Caller ................................................................................73
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Personal Greetings ...................................................................................73
Recording Personalized Mailbox Greetings ........................................................ 74
Listening to Your Greetings................................................................................. 74
Editing or Modifying a Group............................................................................... 76
From your phone................................................................................................. 85
From any outside touchtone phone..................................................................... 86
Dialing Main Number..................................................................................... 86
Dialing Your Telephone................................................................................. 87
From the email program on your PC................................................................... 87
Rewind to the Beginning of a Message............................................................... 88
Compose and Send a Message.......................................................................... 89
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Replaying a Message ...............................................................................92
Saving a Message .....................................................................................92
Deleting a Message ..................................................................................93
Replying to a Message .............................................................................93
Dialing Back a Caller ................................................................................94
Personal Greetings ...................................................................................94
Recording Personalized Mailbox Greetings ........................................................ 95
Listening to Your Greetings................................................................................. 95
Editing or Modifying a Group............................................................................... 98
From your phone............................................................................................... 104
From any outside touchtone phone................................................................... 105
Dialing Main Number................................................................................... 105
Dialing Your Telephone............................................................................... 106
From the email program on your PC................................................................. 106
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Rewind to the Beginning of a Message............................................................. 107
Compose and Send a Message........................................................................ 108
Replaying a Message .............................................................................111
Saving a Message ...................................................................................111
Deleting a Message ................................................................................111
Replying to a Message ...........................................................................112
Dialing Back a Caller ..............................................................................112
Personal Greetings .................................................................................113
Listening to Your Greetings............................................................................... 114
Editing or Modifying a Group............................................................................. 116
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Table of Contents
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Your Linksys SPA-941 or SPA-942
Telephone
1
Introduction
This guide describes how to use all of the features that are provided by the Tekelec
6000 telephone system on your Linksys SPA-941 or Linksys SPA-942 telephone.
Accessing Phone Features
Some features require you to dial an activating digit followed by a numeric code.
The default value for this activating digit is 5 and it is used throughout this guide.
However, your system administrator may choose to use another digit for this
function. In that case, substitute your activating digit for the default. All feature
operation will be exactly the same.
In This Manual
•
•
•
Chapter 1 discusses the telephone hardware
Chapter 2 contains an alphabetical summary of each telephone feature
Chapter 3 contains an alphabetical summary of the T6000 telephone
features
•
•
•
•
Chapter 4 discusses voice mail features (default menu).
Chapter 5 discusses voice mail features (Option A menu).
Chapter 6 discusses voice mail features (Option B menu).
Chapter 7 discusses setting up Outlook for TAPI.
Telephone Description
The Linksys IP phone is a full-featured telephone that provides voice
communication over an IP network. The phone functions much like a traditional
analog phone, allowing you to place and receive telephone calls. The phones also
supports features such as call forwarding, redialing, speed dialing, transferring
calls, conference calls, and accessing voice mail. The Linksys telephone has
several key components, which are shown in the following figure.
Linksys SPA-941/942 Telephone User Guide
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Linksys SPA-941/942 Features Table
Ringer
Indicator
Four
Softkeys
Display
Four Line
Buttons
Scroll Key
and “More” key
Voice Mail
Hold
Settings
Mute
Volume
Headset
Speakerphone
Numeric
Keypad
Figure 1: Linksys SPA-941/942 IP Telephone
Linksys SPA-941/942 Features Table
Features
Descriptions
Display
The LCD display shows call status, dialing and
directory information as well as menu items.
Ringer Indicator
Four Softkeys
This indicator flashes red when there is an incoming
call.
The functions of these softkeys will change depending
on the current phone operation. These softkeys are
used to access individual features or options visible on
the display.
Four Line Buttons
A line button provides access to the extension/line
appearance for incoming and outgoing calls. Pressing
a line button will take the phone offhook if there is no
active call on that line. If there is an active call, pressing
this button will put the call on Hold. The button will flash
red while the associated line is on hold.
2
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In This Manual
Features
Descriptions
Scroll Key and “More” Key
The buttons allow the user to scroll up and down menu
items on the display. Pressing the right side of the
button provides “More” information/additional choices
for the menu options shown on the display
Voice Mail
Hold
Acts as a speed dial to the user’s voice mail.
Places the call on Hold. The Line button for the call that
is on hold will be flashing red while the call is on hold.
To resume the held call, press the blinking Line button.
Settings
Mute
Allows user to access menu options for viewing and
modifying the phone configuration.
Mutes the active audio input/microphone so that the
called party cannot hear local audio. The Mute button
will light red when the call is muted.
Volume
Allows the user to adjust the ringer, handset, headset
and speaker volume.
Headset
This button toggles the headset function on and off and
takes the phone offhook or hangs up the phone. The
button turns green when the headset is being used.
Speakerphone
Turns on and off the speakerphone and takes the
phone offhook or hangs up the phone. The button turns
green when the speakerphone is being used.
Numeric Keypad
Press the keypad buttons to dial a phone number.
Moving Your Telephone
Before moving your telephone, you should check with your system administrator to
make sure that there is power for the telephone at the new location. You need a
power adapter for your phone at the new location as well.
To move your phone, follow these steps:
1.
Unplug the telephone from the LAN connection jack and the power adapter
from the wall.
2.
3.
Take the telephone to the new location.
Plug the telephone into the LAN connection jack and the power adapter into
a wall outlet.
4.
Watch to ensure that the phone registers and boots up properly. If it does not,
contact your system administrator.
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Moving Your Telephone
4
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Basic Phone Features
2
Adjusting the Volume
1.
2.
Activate the handset, headset, or speakerphone.
Press the Volume key once. A horizontal scale displays on the phone to
indicate the volume level.
3.
Press the Scroll key (up or down) to adjust the volume as desired. The
setting is automatically saved.
Adjusting the Ringer Volume
1.
While the phone is ringing, press the Volume key once. A horizontal scale
displays on the phone to indicate the volume level.
2.
Press the Scroll key (up or down) to adjust the volume as desired. The
setting is automatically saved.
Answering a Call
When you hear your phone ring, answer in any of the following ways:
•
•
•
•
Lift the handset.
Press the line key that is blinking to activate the speakerphone.
Press the Speaker ( ) key to turn on the speakerphone.
Press the Headset ( ) key to use the headset.
Answering a Second Call (Call Waiting)
When a second call comes in while you are already on a call, you will hear a tone
every few seconds indicating there is a call waiting. To answer the second call,
press the blinking line key to pick up the waiting call.
The first call will be placed on hold automatically. When you disconnect the second
call, the line key for the call on hold will be blinking red.
Press the blinking line key to resume the call.
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Hanging Up
Hanging Up
To hang-up the phone, use one of these options:
•
•
•
•
Replace the handset in its cradle.
Press the line key and replace the handset.
Press the Headset ( ) key (if using a headset).
Press the Speaker ( ) key (if using the speakerphone).
Line Indicators
The numbers assigned to each of the line keys on the Linksys phone appear on the
LCD display. Each line key has a light indicator that indicates the state of the call
on the line:
•
•
•
Solid green – the line is free with no active calls.
Solid red – there is an active call on the line.
Blinking red – a call is incoming or there is a call on hold. Press the
blinking line key to pick up the call.
Making an External Call
Several options exist for you to make an external call from your telephone. You
may use any of the following options: the handset (traditional), a headset attached
to the phone, the speakerphone, or the keypad (direct dialing).
1.
2.
Optionally lift the handset, press the Speaker ( ) key, or if using a headset,
press the Headset ( ) key.
Enter the desired number that you wish to call. Press 9 (or the digit that is
required to access an outside line) plus the desired number.
NOTE: If you make a mistake in typing the number, you can press the delChr softkey to
re-enter the digits.
3.
Press the dial softkey.
Making an Internal Call
1.
Optionally lift the handset, press the Speaker ( ) key, or if using a headset,
press the Headset ( ) key.
Enter the desired extension (e.g., 1105).
Press the dial softkey.
2.
3.
6
Basic Phone Features
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Using the Main Display softkeys
Managing Missed Calls
The Linksys phone will display the number of missed calls. You can view the caller
ID and return the call, if desired.
Using the Main Display softkeys
When you have missed calls, the softkeys on the main display will show “lcr” (last
call redial) on the left, and “miss” on the right.
•
•
If you press the lcr softkey, the phone will redial the first missed call.
If you press the miss softkey, you can view the missed calls, and choose
which one to redial.
Viewing the Missed Calls List
If you press the miss softkey to view the missed calls, and then press cancel to
exit the Missed Calls display, the display will be cleared of the missed calls. To view
the missed calls after clearing the display, use the following procedure.
1.
2.
3.
4.
5.
Press the the Settings ( ) key.
Press 3 or use the scroll key to highlight the Call History entry in the list.
Press the select softkey.
Use the scroll key to highlight the Missed Calls entry in the list.
Press the select softkey.
Missed Calls Display Softkeys
The Missed Calls display lists the Caller ID of the call, the phone number of the
caller, and the date and time of the call. The following keys can be used on the
Missed Calls display:
•
•
•
•
•
•
Scroll key - allows selection of a missed call from the list
dial - allows you to dial the phone number of the selected call
edit - allows you to edit the number shown for the selected call
delete - allows deletion of the selected call from the list
cancel - exits the Missed Calls display
More - (central round navigation key) displays the following softkeys:
•
save - allows you to save the call information in the phone’s directory.
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Preferences
Preferences
There are many Preference settings that can be configured on your Linksys
telephone. The possible configuration items are:
•
•
•
•
•
•
•
•
•
•
Block Caller ID
Block Anonymous Call
Do Not Disturb (unsupported)
Secure Call
Dial Assistance
Preferred Audio Device
Auto Answer Page
Send Audio to Speaker
Time Format
Date Format
To configure your phone preferences:
1.
Press the Settings ( ) key and press 5 or use the scroll down key to select
Preferences from the list.
2.
3.
Press the select softkey.
Use the scroll down key to highlight the desired configuration item from the
list.
4.
5.
If the item is configurable, you will see the edit softkey appear on the right.
Press the edit softkey to change the configuration item.
Press the save softkey to save your changes, or press the More key to
display the cancel softkey if you want to exit without saving.
Redialing Calls from Call History
The Linksys phone keeps a history of all calls you make, receive or have missed,
including the caller ID, time, and date of the call. You can redial a party from the
Call History lists.
1.
Access the call history using one of the following methods:
•
•
Press the redial softkey or
Press the Settings ( ) key and select the Call History entry from the
list.
2.
3.
Use the scroll key to select the desired call that you would like to redial.
Either lift the handset, or press the dial softkey, or the speaker or headset
key to dial the selected entry or press cancel to exit the Call History.
8
Basic Phone Features
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Accessing the Directory
Directory Services
The Linksys telephone allows you to create a directory of commonly used phone
numbers. You can manually add entries, or save incoming call information in the
directory. This section describes how to set up and use the directory.
Accessing the Directory
You can view the currently stored directory by doing one of the following:
•
•
pressing the dir softkey, when it is displayed, or
by pressing the Settings ( ) key and highlighting the Directory entry
and pressing the select softkey.
While in the directory, you can add entries by pressing the add softkey, or use the
scroll key to highlight an entry to dial by pressing the dial softkey.
Adding Entries to the Directory
You can manually add entries to the directory or save incoming call information in
the directory.
To manually add a directory entry:
1.
Access the directory:
•
•
With the handset on-hook, press the dir softkey or
press the Settings ( ) key and highlight the Directory entry and press
the select softkey.
2.
3.
Press the add softkey.
Use the number pad to enter the following:
•
•
•
Name (use 0 for a space)
Number - use the scroll down key to select the field
Ring type, if desired - press the option softkey to change the ring
4.
5.
Click the save softkey to save the entry.
Press the cancel softkey twice to exit the Directory menu.
To add a received call to the directory:
1.
2.
Press the Settings ( ) key and highlight the Call History entry and press
the select softkey.
Use the scroll key to highlight one of the lists from which you want to add a
call to the directory:
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Using the Speakerphone
•
•
•
Redial List
Answered Calls
Missed Calls
3.
4.
Press the select softkey.
Press the More key once to where you can press the save softkey.
The information is saved in the phone’s Directory.
Dialing from the Directory
You can dial any of the phone numbers you have stored in the phone’s Directory.
1.
2.
Press the Settings ( ) key and highlight the Call History entry and press
the select softkey.
Use the scroll key to highlight one of the lists:
•
•
•
Redial List
Answered Calls
Missed Calls
3.
4.
Use the scroll key to select the desired call that you would like to dial.
Either lift the handset, or press the dial softkey, or the Speaker or Headset
key to dial the selected entry or press cancel to exit the Call History.
Using the Speakerphone
Your telephone contains a speakerphone that lets you converse “hands free”
without having to use the handset. A speakerphone also allows others in the room
to listen and participate in a telephone conversation.
When your phone rings, to use speakerphone, do one of the following:
•
•
Press the Speaker ( ) key.
Press the red blinking line key.
To activate or deactivate the speakerphone anytime during a call, press the
Speaker ( ) key on your phone and lift the handset to continue the conversation.
When the speaker is active, the handset becomes inactive, and vice versa.
10
Basic Phone Features
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Speakerphone Troubleshooting
Speakerphone Troubleshooting
Problem
Solution
You can’t hear callers on the
speaker.
Increase the speaker volume by pressing the
Volume key once. Press the Scroll key to
adjust the volume as desired.
Callers can’t hear you when you use
the speakerphone.
Make sure nothing is blocking the microphone,
which is located on the left side of the
telephone under the handset cradle.
Move closer to the microphone and face the
microphone when speaking.
The caller’s voice echoes.
Decrease the speaker volume by pressing the
Volume key once. Press the Scroll key to
adjust the volume as desired.
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Using the Speakerphone
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Basic Phone Features
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System Telephone Features
3
This chapter contains an alphabetical summary of all features that may be provided
on your telephone. You will only be able to use those features that have been
configured on to your telephone by the system administrator.
NOTE: The features on your phone are set by the service provider. It is possible that
some system features are not provided for your phone. If you do not have a
feature listed in this chapter and would like to have it on your phone, contact your
service provider for help.
Feature Activation Digit
Some features require you to dial an activating digit followed by a numeric code
(example: 588). The default value for this activating digit is 5 and it is used
throughout this document. However, your system administrator may choose to use
another digit for this function. In that case, substitute your activating digit for the
default. Operation of all features will be exactly the same.
NOTE: The feature codes (“star codes”) listed in these procedures are the default values
for your phone system at the time of installation. They may be changed by your
service provider. Any list of feature codes given to you by your service provider
should be used in place of the codes listed here.
Abbreviated Dial
This feature lets a you create, modify, delete, verify and use a personal list of up to
100 Abbreviated Dial codes. Abbreviated Dial codes must be entered as two digits
when programming and dialing (Example: enter 04 instead of 4).
Creating an Abbreviated Dial Code
1.
Press 75*.
2.
Press the dial soft key or pickup the handset.
A voice prompt will lead you through the remaining steps.
Press 1 to program (set) the Abbreviated Dial code.
3.
4.
Press the digits (00-99) you wish to use as the Abbreviated Dial code or enter
* to exit.
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Abbreviated Dial
5.
Dial the phone number you want to assign to this Abbreviated Dial code,
followed by #.
The phone number you entered for this Abbreviated Dial number is repeated
back.
NOTE: Be sure to enter all the numbers normally required to dial the call. This includes
the area code for long distance calls and may include the area code for local calls
in some areas.
6.
7.
Press # to save or * to exit without saving.
Program or verify another Abbreviated Dial code or hang up to exit.
Using an Abbreviated Dial Code
1.
2.
3.
Press *3 then the desired Abbreviated Dial code (00-99).
Press the dial soft key or pickup the handset.
Wait for the called party to answer.
Modifying an Abbreviated Dial Code
1.
2.
Press 75*.
Press the dial soft key or pickup the handset.
A voice prompt will lead you through the remaining steps.
3.
4.
Press 1 to program (set) the Abbreviated Dial code (00-99).
Press the digits of the Abbreviated Dial code to modify followed by # or press
* to exit.
5.
Dial the phone number you want to assign to this Abbreviated Dial code
followed by the # sign, or press * to cancel.
The phone number you entered for this Abbreviated Dial number is repeated
back.
NOTE: Be sure to enter all the numbers normally required to dial the call. This includes
the area code for long distance calls and may include the area code for local calls
in some areas.
6.
7.
Press # to save the changes or * to exit without saving.
Program or verify another Abbreviated Dial code or hang up to exit.
Deleting an Abbreviated Dial Code
1.
Press 75*.
14
System Telephone Features
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Verifying an Abbreviated Dial Number
2.
Press the dial soft key or pickup the handset.
A voice prompt will lead you through the remaining steps.
3.
4.
Press 1 to program (set) the Abbreviated Dial code (00-99).
Press the digits of the Abbreviated Dial code to delete followed by the # sign.
A confirmation message tells you: “No number was entered.”
Program or verify another Abbreviated Dial code or hang up to exit.
5.
Verifying an Abbreviated Dial Number
1.
2.
3.
4.
Press 75*.
Press the dial soft key or pickup the handset.
Press 2 to verify (check) an Abbreviated Dial code (00-99).
Press the Abbreviated Dial code you wish to verify.
The phone number you entered for this Abbreviated Dial number is repeated
back.
5.
Program or verify another Abbreviated Dial code or hang up to exit.
Anonymous Call Rejection
When enabled, this feature rejects calls from callers who block the display of their
caller ID information.
Enabling Anonymous Call Rejection
1.
2.
3.
Press *77 on the telephone keypad.
Press the dial soft key or pickup the handset.
Hang up.
On any subsequent incoming call that provides no caller ID, the calling party gets
a message that the party they are calling does not accept anonymous calls.
Disabling Anonymous Call Rejection
1.
Press *87 on the telephone keypad.
2.
3.
Press the dial soft key or pickup the handset.
Hang up.
Authorization Code Calling
This feature is available system-wide to allow/deny long distance and other types
of dialing and does not appear as a button on your telephone.
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Blind Transfer
If you are required to enter an authorization code for a call, follow these steps:
1.
2.
3.
Access an outside line.
Press the # sign.
Enter the authorization code (obtained from your system administrator).
When the correct code is entered, you hear dial tone.
4.
Enter the desired number you want to call.
Blind Transfer
Use this feature to transfer a call to another number without having to announce it.
See also “Transfer” on page 59.
1.
2.
3.
4.
5.
Tell the calling party that you will transfer the call.
Press the xfer soft key.
Dial the number to which you want to transfer the call.
Press the dial soft key.
Before the called party answers, do one of the following:
•
•
Press xfer to complete the transfer of the call.
To cancel the transfer, hang up the handset or press the speaker button.
Press the blinking red line button to return to the holding party.
6.
If the called party does not answer, do the following:
•
•
Hang up the handset or press the speaker button to cancel the transfer.
Press the blinking red line button to return to the holding party.
Billing Codes
This feature lets you assign a project or client code (up to 30 characters) to any call.
The code entered is recorded in the Call Data Record (CDR) file for the call.
Contact your system administrator to retrieve the billing records from the CDR file.
While in an active call, follow these steps:
1.
Notify the other party that you need to put them on hold for a moment. Press
the Transfer button.
2.
3.
Enter *02.
Enter the desired billing code followed by the pound sign (#). You will hear a
fast-busy signal.
4.
Press the blinking line button to resume the call.
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Enabling/Disabling Call Block
Call Block (Selective Call Rejection)
Call Block (also known as Selective Call Rejection) allows you to program your
phone to reject calls from a list of telephone numbers. All calls from phones on the
list receive a message which says you are not accepting calls.
To use this feature (*60), you create a list of telephone numbers (internal or
external) that receive the message when a call with that caller ID appears at your
telephone.
Call Block is managed through a menu of commands activated by pressing digits
on the keypad. The menu commands are:
•
•
•
•
•
1 - Enable/disable feature
2 - Add last caller to blocked list
3 - Add numbers to blocked list
4 - List numbers to blocked list
5 - Delete numbers from blocked list
The display on your telephone will show the options for each menu level. For
example, if you press 5 to delete a number, the display will show:
“1=Num, 2=List, 3=Del All, *=Main Menu”.
Enabling/Disabling Call Block
The T6000 system allows you to turn the Call Block feature on and off (i.e., decide
when calls from your list will be forwarded and when they will ring at your telephone
as usual). Disabling (turning off) the feature does not delete the list of callers who
are blocked and receive the message.
1.
2.
Press *60 or *80 on the telephone keypad.
Press the dial soft key or pickup the handset.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
3.
Press 1 to enable Call Block if it is disabled or to disable the feature if it is
enabled.
Blocking Number of Last Call Received
1.
2.
Press *60 or *80 on the telephone keypad.
Press the dial soft key or pickup the handset.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
3.
Press 2 to add the number of the last call you received to the blocked list.
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Call Block (Selective Call Rejection)
You are returned to the Selective Call Forward menu.
Select a menu item or hang up.
4.
NOTE: Adding a number this way does not affect any numbers already on your list, but
simply adds the most recent caller to your blocked list.
Adding Numbers to Call Block List
1.
Press *60 or *80 on the telephone keypad.
2.
Press the dial soft key or pickup the handset.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
3.
4.
Press 3 to add telephone numbers to the list of numbers that will be blocked.
Enter the number with no spaces, dashes or special characters followed by
the # key.
5.
6.
Press # to save the entry or * to exit without saving.
Select a menu item or hang up.
Listing Blocked Numbers
1.
2.
Press *60 or *80 on the telephone keypad.
Press the dial soft key or pickup the handset.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
3.
4.
Press 4 to hear the list of numbers which will be blocked.
The voice prompt announces the list and the first number.
Press # to hear the next number or press * to return to the Call Block menu.
As long as you press # for the next number, the system will scroll through
the list of member numbers, starting over with the first number after the last
number is spoken.
5.
6.
Repeat the previous two steps until you have heard as many of the numbers
as you want.
Press * to return to the Call Block menu when you are finished listening to
member numbers.
Deleting Numbers from Call Block
1.
2.
Press *60 or *80 on the telephone keypad.
Press the dial soft key or pickup the handset.
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Deleting Numbers from Call Block
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
3.
4.
Press 5 to delete telephone numbers from the list of numbers which will be
blocked.
The voice prompt provides options for deleting members including:
•
•
•
•
Press 1 if you know the number to delete;
(see Step 4)
Press 2 for a list of numbers;
(see Step 8)
Press 3 to delete all numbers;
(see Step 14)
Press * to return to the Call Block menu.
5.
6.
Press 1 to remove a specific number.
Enter the number to delete with no spaces, dashes or special characters
followed by the # key.
The voice prompt repeats the number you just entered.
Press # to save the entry (delete it from your list) or press * to cancel the entry.
Select a menu item or hang up.
7.
8.
9.
Press 2 to hear the list of numbers and have the option to delete them as you
go through the list.
The voice prompt announces the list and the first number.
10. Press # until you find the number you wish to delete.
11. Press 1 to delete the number, # to hear the next number or * to return to the
Call Block menu.
The number is deleted immediately and the next number in the list is
announced.
12. You can press 1 to delete it, # to hear the next number or * to return to the
Call Block menu.
13. Repeat the previous three steps until you have found and deleted as many of
the numbers as you want.
14. Press * to return to the Call Block menu or hang up
15. Press 3 to immediately delete all member numbers.
The voice prompt announces that all phone numbers have been removed
from the list and you are returned to the Call Block menu.
16. Select a menu item or hang up.
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Call Forward (All Calls)
Call Forward (All Calls)
Call Forward (All Calls) allows you to forward all calls for your phone to the number
you enter. Calls will not ring at your phone and will be sent to the number you
entered as the forward destination. If your telephone has a display, it will show that
your telephone is forwarded. You can forward calls to an IP or non-IP phone.
If your phone does not have an indicator showing that the phone is forwarded, then
it will emit one short ring or “ping ring” when a call comes in to the phone. The “ping
ring” is provided to remind you that your phone is forwarded to another number.
NOTE: If an incoming call is marked “Urgent”, then the call will not be forwarded.
Calls forwarded to an external number (7 or more digits) that are unanswered will
roll over to voice mail (if available) at that number. Calls forwarded to an internal
number (4-digit to 6-digit extension) that are unanswered will roll over to voice mail
(if available) for the called party (not the forwarding destination).
External forwarding must be supported by your system for external numbers to be
accepted. Be sure to include the access code for an outside line and the area code,
if necessary, with the external number. Up to 20 digits may be entered.
Enabling Call Forward (All)
NOTE: The display will show the available options as the prompts are played. Depending
on available space on the display, the final entry (usually * for re-enter or exit) may
not appear completely.
1.
Press 72* on the telephone keypad and press the dial soft key.
•
If you do not have a previously configured forward number, you will be
instructed to enter a forwarding number and press #.
•
If you previously configured a forwarding number, you will be instructed
to do one of the following:
•
•
Press 1 to enable forwarding. Go to step 8.
Press 2 to change the current forwarding number. Go to step 2.
2.
Enter the number to which you want to forward all your calls. Be sure to enter
the number exactly as you would if you were to call that number. Include the
area code, if necessary.
3.
4.
Press #.
A prompt asks you to confirm the forwarding number:
•
•
Press # to confirm
Press * to re-enter the forwarding number
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Disabling Call Forward (All)
If you entered an external number, but are not allowed to forward calls to
external numbers, a prompt states the number is invalid and requests you
enter a number.
5.
6.
If you pressed *, return to step 2 or hang up.
If you pressed #, you are offered the option to verify the forwarding number.
•
•
Press 1 to verify the number you entered.
Press 2 to enable the number. Go to step 8.
7.
If you pressed 1, the forwarding number is dialed.
•
•
•
Call is answered by a person: Explain your call, have them hang up,
and then press # to enable the forwarding number or * to exit without
enabling forwarding.
Call is not answered: Press # to end the verification attempt. A prompt
explains the call is not connected and asks you to press # to enable the
forwarding number or * to exit without enabling forwarding.
Answering machine or voice mail answers: Press # to escape. A
prompt explains the call is not connected and asks you to press # to
enable the forwarding number or * to exit without enabling forwarding.
8.
Forwarding for all calls is enabled.
Disabling Call Forward (All)
1.
2.
3.
Press 73* on the telephone keypad.
Press the dial soft key.
Call forwarding (all) is disabled and the phone hangs up.
Call Forward (Busy)
Call Forward (Busy) allows you to forward calls arriving at your phone while it is
busy to be forwarded to the number you enter. Calls will not ring at your phone and
will be sent to the number entered as the forward destination.
Calls forwarded to an external number (7 or more digits) that are unanswered will
roll over to voice mail (if available) at that number. Calls forwarded to an internal
number (4- to 6-digit extension) that are unanswered will roll over to voice mail (if
available) for the called party (not the forwarding destination).
External forwarding must be supported by your system for external numbers to be
accepted. Be sure to include the access code for an outside line and the area code,
if necessary, with the external number. Up to 20 digits may be entered.
NOTE: If an incoming call is marked “Urgent”, then the call will not be forwarded.
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Call Forward (Busy)
Enabling Call Forward (Busy)
NOTE: The display will show the available options as the prompts are played. Depending
on available space on the display, the final entry (usually * for re-enter or exit) may
not appear completely.
1.
Press 76* on the telephone keypad and press the dial soft key.
•
If you do not have a previously configured forward number, you will be
instructed to enter a forwarding number and press #.
•
If you previously configured a forwarding number, you will be instructed
to do one of the following:
•
•
Press 1 to enable forwarding. Go to step 8.
Press 2 to change the current forwarding number. Go to step 2.
2.
Enter the number to which you want to forward your calls when the line is
busy. Be sure to enter the number exactly as you would if you were to call
that number. Include the area code, if necessary.
3.
4.
Press #.
A prompt asks you to confirm the forwarding number:
•
•
Press # to confirm
Press * to re-enter the forwarding number
If you entered an external number, but are not allowed to forward calls to
external numbers, a prompt states the number is invalid and requests you
enter a number.
5.
6.
If you pressed *, return to step 2 or hang up.
If you pressed #, you are offered the option to verify the forwarding number.
•
•
Press 1 to verify the number you entered.
Press 2 to enable the number. Go to step 8.
7.
If you pressed 1, the forwarding number is dialed.
•
•
•
Call is answered by a person: Explain your call, have them hang up,
and then press # to enable the forwarding number or * to exit without
enabling forwarding.
Call is not answered: Prompt explains call not connected and asks you
to press # to enable the forwarding number or * to exit without enabling
forwarding.
Answering machine or voice mail answers: Press # to escape, and
then press # to enable the forwarding number or * to exit without enabling
forwarding.
8.
Forwarding for all calls is enabled.
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Disabling Call Forward (Busy)
Disabling Call Forward (Busy)
1.
2.
3.
Press 77* on the telephone keypad.
Press the dial soft key.
Call forwarding (all) is disabled and the phone hangs up.
Call Forward (No Answer)
Call Forward (No Answer) allows you to forward calls that are unanswered at your
phone (when the phone is not being used) to the number you enter.
NOTE: If you are on a call and another call comes to your phone, the phone is considered
busy. If the second call is not answered, it will follow the Call Forward - Busy
treatment.
Calls forwarded to an external number (7 or more digits) that are unanswered will
roll over to voice mail (if available) at that number. Calls forwarded to an internal
number (less than 7-digit extension) that are unanswered will roll over to voice mail
(if available) for the called party or the forwarding destination, depending on the
system configuration.
External forwarding must be supported by your system for external numbers to be
accepted. Be sure to include the access code for an outside line and the area code,
if necessary, with the external number. Up to 20 digits may be entered.
Enabling Call Forward (No Answer)
NOTE: The display will show the available options as the prompts are played. Depending
on available space on the display, the final entry (usually * for re-enter or exit) may
not appear completely.
1.
Press 78* on the telephone keypad and press the dial soft key.
•
If you do not have a previously configured forward number, you will be
instructed to enter a forwarding number and press #.
•
If you previously configured a forwarding number, you will be instructed
to do one of the following:
•
•
Press 1 to enable forwarding. Go to step 8.
Press 2 to change the current forwarding number. Go to step 2.
2.
3.
Enter the number to which you want to forward your calls when the phone is
unanswered. Be sure to enter the number exactly as you would if you were
to call that number. Include the area code, if necessary.
Press #.
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Call Forward (Out of Service)
4.
A prompt asks you to confirm the forwarding number:
•
•
Press # to confirm
Press * to re-enter the forwarding number
NOTE: If you entered an external number, but are not allowed to forward calls to external
numbers, a prompt states the number is invalid and requests you enter a number.
5.
6.
If you pressed *, return to step 2 or hang up.
If you pressed #, you are offered the option to verify the forwarding number.
•
•
Press 1 to verify the number you entered.
Press 2 to enable the number. Go to step 8.
7.
If you pressed 1, the forwarding number is dialed.
•
•
•
Call is answered by a person: Explain your call, have them hang up,
and then press # to enable the forwarding number or * to exit without
enabling forwarding.
Call is not answered: Prompt explains call not connected and asks you
to press # to enable the forwarding number or * to exit without enabling
forwarding.
Answering machine or voice mail answers: Press # to escape, and
then press # to enable the forwarding number or * to exit without enabling
forwarding.
8.
Forwarding for all calls is enabled.
Disabling Call Forward (No Answer)
1.
2.
3.
Press 79* on the telephone keypad.
Press the dial soft key.
Call forwarding (all) is disabled and the phone hangs up.
Call Forward (Out of Service)
Call Forward (Out of Service) allows you to forward for your phone when it is out of
service to the number you enter. Calls will not ring at your phone and will be sent
to the number you entered as the forward destination. You can forward calls to an
IP or non-IP phone.
Calls forwarded to an external number (7 or more digits) that are unanswered will
roll over to voice mail (if available) at that number. Calls forwarded to an internal
number (4-digit to 6-digit extension) that are unanswered will roll over to voice mail
(if available) for the called party (not the forwarding destination).
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Enabling Call Forward (Out of Service)
External forwarding must be supported by your system for external numbers to be
accepted. Be sure to include the access code for an outside line and the area code,
if necessary, with the external number. Up to 20 digits may be entered.
Enabling Call Forward (Out of Service)
NOTE: The display will show the available options as the prompts are played. Depending
on available space on the display, the final entry (usually * for re-enter or exit) may
not appear completely.
1.
Press 70* on the telephone keypad and press the dial soft key.
•
If you do not have a previously configured forward number, you will be
instructed to enter a forwarding number and press #.
•
If you previously configured a forwarding number, you will be instructed
to do one of the following:
•
•
Press 1 to enable forwarding. Go to step 8.
Press 2 to change the current forwarding number. Go to step 2.
2.
Enter the number to which you want to forward your calls when your phone
is out of service. Be sure to enter the number exactly as you would if you were
to call that number. Include the area code, if necessary.
3.
4.
Press #.
A prompt asks you to confirm the forwarding number:
•
•
Press # to confirm
Press * to re-enter the forwarding number
If you entered an external number, but are not allowed to forward calls to
external numbers, a prompt states the number is invalid and requests you
enter a number.
5.
6.
If you pressed *, return to step 2 or hang up.
If you pressed #, you are offered the option to verify the forwarding number.
•
•
Press 1 to verify the number you entered.
Press 2 to enable the number. Go to step 8.
7.
If you pressed 1, the forwarding number is dialed.
•
•
Call is answered by a person: Explain your call, have them hang up,
and then press # to enable the forwarding number or * to exit without
enabling forwarding.
Call is not answered: Prompt explains call not connected and asks you
to press # to enable the forwarding number or * to exit without enabling
forwarding.
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Call Pickup
•
Answering machine or voice mail answers: Press # to escape, and
then press # to enable the forwarding number or * to exit without enabling
forwarding.
8.
Forwarding for all calls is enabled.
Disabling Call Forward (Out of Service)
1.
2.
3.
Press 71* on the telephone keypad.
Press the dial soft key.
Call forwarding (all) is disabled and the phone hangs up.
Call Pickup
This feature lets you use one phone to answer another phone that is ringing. There
are two types of Call Pickup: Directed Call Pickup and Group Call Pickup. Both
phones must be members of the same Call Pickup Group. Your system
administrator should tell you if you are in a pickup group and who the members are.
Directed Call Pickup
Directed Call Pickup lets you answer another phone from your phone when you
hear the other phone ringing. Both phones must be members of the same Directed
Call Pickup Group. Your system administrator should tell you if you are in a pickup
group and who the members are.
1.
2.
3.
4.
Press *12 on the telephone keypad.
Press the dial soft key
Pickup the handset or press the line or Speaker button.
Dial the ringing extension number to begin speaking with the caller.
Group Call Pickup
Group Call Pickup lets you answer another phone that is in your Call Pickup Group.
Both phones must be members of the same Call Pickup Group. Your system
administrator should tell you if you are in a pickup group and who the members are.
1.
2.
3.
4.
Press *06 on the telephone keypad.
Press the dial soft key.
Pick up the handset or press line or Speaker button.
Begin speaking with the caller.
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Group Call Pickup
Call Return
Using this feature dials the telephone number of the last incoming call. However, if
the caller is shown as “Unknown”, then Call Return will not work.
1.
2.
3.
4.
Press *69 on the telephone keypad.
Press the dial soft key.
Pickup the handset or press a line or Speaker button.
A voice prompt will repeat the last incoming number. You may press 1 to
return the call or hang up.
5.
If you entered 1, wait for the called party to answer.
Call Trace
Call Trace allows you to record the telephone number of an offending call, but must
be performed immediately after the offending call is ended.
NOTE: The feature will not work if Call Waiting is triggered while you are receiving the
offending call.
1.
2.
3.
4.
Hang up.
Press *57 on the telephone keypad.
Press the dial soft key.
Pick up the handset, or press a line or the Speaker button.
The last number that called you is traced. After you initiate Call Trace, a recording
informs you if the trace succeeded and provides you with an 800 number you can
use to take legal action.
Your phone number and the caller ID of the offending caller is recorded in the
phone system’s Call Data Record (CDR). Check with your service provider to
retrieve the phone number of the traced call from the CDR. Note the time and date
that you traced the call, as this will help the system administrator find the call in the
CDR file.
Call Waiting
If your phone is configured with Call Waiting, you can answer an incoming call
without disconnecting from the current call.
If a call comes in while you are on the phone, you will hear a single beep repeated
approximately every ten seconds.
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Call Waiting with Caller ID
NOTE: If your phone is configured to be part of a Hunt Group, it will skip to the next phone
in the hunt group before you will be able to pick up the second incoming call.
Answering the Second Call
To answer a second call without ending the current call, press the red blinking line
key. The first call is automatically placed on hold and you are connected to the
incoming call.
Switching Between Held Calls
To switch between calls, press the red blinking line button. The other line will
automatically be put on hold.
Suspending Call Waiting
You can suspend Call Waiting just for the next call by entering *70 and then
entering the number you wish to call. Any subsequent call coming in will go directly
to your voice mail or other specified “no answer” destination. Call Waiting will be
enabled again when you disconnect from the call.
Call Waiting with Caller ID
If you have both the call waiting and caller ID capabilities, you can see the caller ID
of a call waiting call on your telephone's display.
Call Waiting with ID Manager
While already on a phone call, this feature allows the user to view the Caller ID of
a second incoming phone call and decide how the second call should be handled.
The user has four options:
•
•
•
•
Answer the new call and put the current on hold.
Press 1 to send the call to voice mail.
Press 2 to send a "Please Hold" announcement to the incoming caller.
Press 3 to send a "Call Me Back" announcement to the incoming caller.
After the announcement is played, the call is disconnected.
This feature must be turned on by your system administrator for you to have access
to its functions.
NOTE: If you have a line-appearance of another phone on your phone, and a call comes
in for the other line, you can only use the 2 - “Please Hold” feature to put the call
on hold.
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Conference Call Tips
Pressing 1 or 3 for an incoming call for the other line-appearance will disconnect
the caller from your phone, but the call will continue to ring on the other
phone.The “send to voice mail” and “Call Me Back” features are not available
because the call may still be picked up on the phone that the line is assigned to as
a prime line.
Caller ID Block
This feature blocks the display of your phone number to the called party for this call
only. Be aware that if the person you are calling does not accept anonymous calls,
your call will be rejected since no Caller ID information is provided.
1.
Press *67 on the telephone keypad.
2.
3.
Press the dial soft key or lift the handset.
Dial the phone number that you do not want to show your Caller ID to.
Conference
If supported by your system, you can conference several internal and/or external
parties together. Check with your system administrator for the availability of this
feature on your system.
To create a conference call, follow these steps:
1.
2.
3.
Make a call or be engaged in a call.
Press the conf soft key.
Dial the number of the person that you want to include in the conference and
press the dial soft key.
4.
5.
When the person answers, inform the party about the conference and then
press the conf button to add that party into the conference call.
Repeat steps 1-3 to add additional parties to the conference.
Conference Call Tips
•
The parties connected to the conference call remain connected to each
other while you add additional parties. They may carry on a conversation
with each other while you finish adding parties to the conference.
•
•
Even if the call initiator disconnects, any of the other parties (who have
the conference feature) can use it to add new parties.
To place a conference call on hold, press the Hold button. The other
parties can talk among themselves but they can’t hear you.
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Dial Tone and Ringer Patterns
•
•
When you put the call on hold, a beeping tone automatically sounds every
few seconds. To avoid disrupting the other callers, consider muting the
call instead. To mute the call, press the Mute button.
To transfer a conference call to another telephone, press the xfer soft key.
Dial the number to which you want to transfer the call and then press xfer
key again.
Dial Tone and Ringer Patterns
The FrameMaker telephone system generates different ringer and dial tones,
depending on call conditions.
There are two types of dial tone:
•
•
Internal Dial Tone – A continuous, higher-pitched tone
External (Outside) Dial Tone – A continuous, lower-pitched tone
There are several types of ringers – all are answered the same way:
•
One Ring – Internal (Extension-to-Extension) Calls and when the system
has called your extension to remind you or to notify you about something.
•
•
Two Rings – External Calls
Distinctive Rings – A different ring tone is provided for up to two
additional Direct Inward Dial (DID) numbers assigned to your telephone
by the system administrator. These numbers do not appear as lines on
your telephone, but ring your prime line with the appropriate ring when
they are dialed.
•
Priority Ring – The call screening feature allows users to designate
specific callers as important enough to ring through to their telephone
even if Do Not Disturb is activated. A different ring tone is provided for
calls assigned the Priority Call option. See “Priority Call” on page 42.
Group Speed Dial
This feature provides additional speed dialing capabilities beyond those provided
by the Abbreviated Dial feature. With Group Speed Dialing, you have access to a
common speed dial list of up to 1,000 entries managed by your service provider.
Group Speed Dial numbers are extension numbers that have been programmed to
dial another number, usually an external number. Your service provider will provide
you with a list of Group Speed Dial numbers and their destinations.
Hold
This feature lets you place a call on hold. While a call is holding, the holding party
occupies the associated line.
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Conference Call Tips
1.
2.
During a conversation, press the Hold button ( ). Depending on your
system configuration, the party may hear music, a recorded announcement,
or silence while holding.
To resume the conversation, press the red blinking line button.
NOTE: Starting one minute after the party is on hold, and occurring each minute after
that, you will hear 3 ring sounds. This is to remind you that you have a call on
hold.
For more details on handling two calls at once, see “Switching Between Held Calls”
on page 28.
Hold-on Queuing
This feature allows you to wait for a busy outgoing line to become available.
When you try to make an external call and all outgoing lines are unavailable, you
will hear a recorded announcement.
•
•
Hold for a line to become available.
When a line becomes available, the system automatically dials the
external number for you.
Hunt Groups
The Hunt Group feature allows the system to distribute calls made to a specific
"pilot" number or to any member of a defined group based on the specified hunting
order. If you have a phone with a display, you will see either the caller ID for the call
or the hunt group name, depending on how your hunt group is configured.
Your system administrator or manager should tell you if you are a member of a hunt
group, who the other members are, and what should appear on your phone’s
display, if you have a display.
This feature allows you to wait for a busy outgoing line to become available.
When you try to make an external call and all outgoing lines are unavailable, you
will hear a recorded announcement.
•
•
Hold for a line to become available.
When a line becomes available, the system automatically dials the
external number for you.
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Intercom Calls (Receive Only)
Intercom Calls (Receive Only)
Incoming Intercom calls are announced by a brief dial-tone followed by the
intercom tones. A tone is played every 60 seconds during active intercom calls.
Meet-Me Conference
If supported by your system, Meet-Me Conferencing provides the ability to
schedule conference calls where the moderator (who has control of the
conference) and other members (internal or external) call into the conference and
are connected at the appropriate time to carry on the conference call.
Moderators can do any of the following:
•
•
•
•
Schedule a conference
Cancel a conference
Modify a conference
List all conferences
Check with your system administrator to find out if you are authorized to schedule
Meet-Me Conferences. The default internal access number is 523, but check with
your system administrator if the default does not work for your system. If a DID
number was created for outside access, you can dial in from an external telephone
to schedule Meet-Me Conferences. Your system administrator can provide you
with the external access number.
Anyone can join Meet-Me Conferences from both internal and external telephones
by dialing the correct numbers and entering the required ID. The default internal
access number is 522, but your system may be different. Check with your system
administrator for the internal access number you should use. If you need to join a
Meet-Me Conference from outside the system, check with either the conference
moderator (the person who set up the conference) or your system administrator to
get the external access number for the Meet-Me Conference.
Joining a Meet-Me Conference
Joining a conference call is done by dialing the correct number and entering the
Moderator or Guest ID. The system provides helpful prompts when dialing in too
early or entering an incorrect ID. Only Moderators may extend a meet-me
conference call.
To Join a Meet-Me Conference
1.
If dialing internally, dial the Meet-Me Join number (default is 522). Otherwise,
dial the ten-digit conference access number.
2.
Either press the dial soft key or pick up the handset.
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Joining a Meet-Me Conference
NOTE: If you press Dial you will be connected to the conference in a listen-only mode. To
be able to partitipate fully in the conference call you must pick up the handset and
press the Hold button.
3.
Enter the ID of the conference you wish to join.
•
•
If you are the moderator of the conference, enter the Moderator ID.
If you are a guest, enter the Guest ID (provided by the moderator of the
conference).
4.
Press the # key.
•
You will be prompted by the system:
“Please record your name after the tone, press the # key when you are
done.”
5.
Record your name and press the # key within 5 seconds.
If you do not complete this step within 5 seconds, you will be connected to
the conference without being identified. Within the 5 seconds, you may
press the * key to cancel the current recording and start the recording over.
•
Under normal operations, when you successfully enter the Guest or
Moderator ID and are not too early, the system will play the following
greetings to you:
•
If you are the first to join the conference:
“Your conference call is active. You are the first caller to join this
conference. Please wait for the next participant.”
•
•
If participants have already joined the conference:
“You are now being connected to the conference”.
If you are within 5 minutes before the start of the conference call:
“Your conference will start in a few minutes, please wait or call back
later.”
•
When you join the conference, if you are the third (or later) conferee to
join, the system will play your recorded name and the join tone to the
moderator and the other conference participants.
NOTE: As participants leave the conference call, a “ding” sound will alert the moderator
and all remaining participants that someone has left the conference call.
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Meet-Me Conference
Silencing Announcements
You may not wish to hear the repeating announcements that “you are the first
caller” or “the conference will start soon”. Dialing #2 will toggle the current
announcement with silence.
To disable the announcement or revert to the announcement, press #2.
Silence will end under the following conditions:
When...
And if...
Then
You dial #2.
N/A
You hear the
announcement that was
playing at time silence was
started
The conference
reservation state changes
You are the only caller
connected to the
You hear the First Caller
announcement.
from Starts Soon to Active. conference.
The conference
reservation state changes
There are additional callers You are connected to the
connected to the conference.
from Starts Soon to Active. conference.
The conference
reservation state changes
from Active to Ends Soon.
You are the moderator and You hear the Ends Soon
only caller connected to the announcement.
conference.
Another participant joins
the conference.
You were listening to the
First Caller announcement the conference.
when silence was started.
You will be connected to
You are the moderator.
You perform any floor
control operation.
You will be prompted with
the appropriate
announcement and
connected to the
appropriateannouncement
based on the conference
state.
The Start Soon
announcementwasplaying unmutes you.
when silence was started.
The moderator mutes or
You will hear the Starts
Soon announcement.
The conference bridge
state changes for some
reason.
N/A
You will hear the Starts
Soon, First Caller or Ends
Soon announcement
depending on the
conference reservation
state.
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Joining a Meet-Me Conference
Dialing In Too Early
If you dial the Meet-Me Conferencing number more than five minutes prior to the
scheduled conference call time, you will hear the following message and the
system will then disconnect:
“Your conference is not scheduled to start until (time) on (day, date). Please
call back at that time.”
Entering an Incorrect ID
If you enter the wrong Guest or Moderator ID, the system informs you the
conference you wish to join could not be found and prompts you to press 1 to re-
enter the conference ID or press the * key to end the call.
If you pressed 1, do the following:
1.
2.
Enter the ID of the conference you wish to join.
Press the # key.
Extending the Conference Duration
Five minutes prior to the end of the call, the system plays a message to the
moderator that the conference will end in five minutes. Instructions are provided to
the moderator on how to extend the conference call, if desired. The moderator can
extend the conference in increments of 5 minutes at any time during the call by
pressing *6 for as long as needed or until the next scheduled conference call.
Roll Call
During a conference call, the moderator may initiate a roll call of the participants
that have signed in by pressing *2. All conference call participants will hear:
“There are (n) people in the conference. The following people have joined
the conference. (System plays the name of each participant as recorded.)
Roll call complete.”
Adding More Ports to an Active Meet-Me Conference
During an active conference call, the moderator may add more ports if needed. To
add more ports, do the following:
1.
Press *3. The moderator will hear:
“Please enter the number of ports you wish to add followed by the # key.”
2.
Enter the number of ports to be added, then press the # key. The system will
check the availability of the ports and report results to the moderator. For
example, the moderator wants to add six ports:
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Meet-Me Conference
•
If all six ports are available, the moderator will hear:
“Six additional ports have been reserved for this conference.”
If only 5 of 6 ports are available, the moderator will hear:
“Five of six additional ports have been reserved for this conference.”
If no ports are available, the moderator will hear:
“We are sorry, additional ports are not available at this time.”
•
•
Dropping a Conference Call
Should it be necessary, a moderator may be drop (end) a conference call while in
progress. Reasons for dropping a conference call may include participants
becoming loud, not allowing others to talk, and lack of courtesy, among others. To
drop a conference call, press *7. All callers will be disconnected from the
conference call and the call terminated.
However, the meet-me conference reservation remains in effect and partitipants
can be invited to re-join the conference by dialing the meet-me conference number
and entering the appropriate guest ID.
Muting a Conference Call
Only the moderator of the meet-me conference call can mute (disable the ability to
speak in the conference) all parties in the meet-me conference call. The moderator
also has the ability to un-mute (restore conversation).
The Mute function is toggled from the keypad by pressing *5 to enable or disable
the mute function.
When Mute is in effect, the moderator can still speak to all members of the
conference, but members of the conference cannot heard. Also the moderator may
leave and re-join the muted conference, but will not be muted (i.e., the moderator
can still talk to conference members).
When a meet-me conference is muted, all parties in the conference hear an
announcement that the conference has been muted.
Once Mute is enabled (before or during the conference call), anyone joining the
active conference will be muted as soon as they are connected to the conference
call. Callers joining the conference when mute is in effect hear an announcement
that the conference is muted after the announcement that the conference is active.
Members of the conference will hear the join tone and the caller’s name.
Locking a Conference Call
Locking a meet-me conference prevents additional callers from joining the
conference. Unlocking the conference allows additional callers to join the
conference.
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Scheduling a Meet-Me Conference
The Lock function is toggled from the keypad by pressing *4 to enable or disable
the lock function.
When the moderator locksor unlocks a conference, only the moderator will hear an
announcement that the conference has been locked or unlocked.
Callers who try to join the conference when it is locked hear an announcement that
the conference is locked and they should contact the moderator for assistance.
Raising/Lowering Hands in a Conference Call
NOTE: The moderator must be using the Meet-Me Moderator Floor Control application in
the Web Portal to see and acknowledge raised hands.
If you are a member of a meet-me conference you can ask to be recognized or
respond to a moderator’s question by raising and lowering your hand - in a virtual
manner.
•
•
Press #8 to raise your hand
Press #9 to lower your hand
Raising your hand can be used to ask for permission to speak when the conference
has been muted. It can also be used if the moderator wants to poll partiticpants and
asks for a show of hands. Both guest participants and the moderator can raise/
lower their hands using these coeds.
Scheduling a Meet-Me Conference
Scheduling a conference call is done by dialing the correct number and entering
the date, time and length of the conference and number of conference members.
1.
If dialing internally, dial the Meet-Me Schedule number (default is 523).
Otherwise, dial the ten-digit conference access number.
2.
3.
4.
5.
6.
Either press the dial soft key or pick up the handset.
Press 1 to schedule a conference call.
Enter the two-digit year of the conference, followed by the # key.
Enter the two-digit month of the conference, followed by the # key.
Enter the two-digit day of the conference, followed by the # key.
The date must be within 365 days of the current date.
7.
Enter the 4-digit start time of the conference call in 24-hour format (HHMM).
All start times must be in quarter hour increments (e.g., 0800, 0815, 0830,
0845)
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Meet-Me Conference
8.
9.
Enter the length of the conference call in 5-minute increments, but with a
minimum of 15 minutes (e.g., 15, 20, 25, etc.) followed by the # key.
Enter the number of participants (conference ports to reserve) followed by the
# key.
The system repeats your conference call settings to you as “You have
requested to reserve a conference call for (day of week, date), at (time) with
a duration of (X) minutes and (X) ports.”
10. Press the # key if the information is correct, otherwise press 1 to re-enter the
conference call parameters.
NOTE: If you pressed # to accept the settings, the system speaks your conference call
meeting IDs including the Moderator ID, Guest ID, and the dial-in number.
Write down this information. It should also be displayed across your display
telephone.
11. Do one of the following:
•
•
•
Press 1 to hear the information again, or
Press * to return to the Meet-Me Conference setup menu, or
Hang up.
Canceling a Meet-Me Conference
You may cancel a conference reservation at any time; however, conference
reservations are frozen 30 minutes before the start time and cannot be cancelled
after that time.
1.
If dialing internally, dial the Meet-Me Schedule number (default is 523).
Otherwise, dial the ten-digit conference access number.
2.
3.
4.
Either press the dial soft key or pick up the handset.
Press 2 to cancel a conference call.
Enter the Moderator ID of the conference you wish to cancel followed by the
# key.
The system confirms your decision to cancel the conference call including
speaking the scheduled day and date, time, duration and ports.
5.
Press the # key to confirm the cancellation or press the * key to return to the
Meet-Me Conference setup menu.
•
If you pressed #, the system announces that your conference reservation
has been cancelled.
•
If you pressed *, the Meet-Me Conference setup menu is played.
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Modifying a Meet-Me Conference
Modifying a Meet-Me Conference
You may modify a conference reservation at any time up to 5 minutes before the
start time. The moderator may, however, modify the conference while it is in
progress (add ports, add participants, etc.)
1.
If dialing internally, dial the Meet-Me Schedule number (default is 523).
Otherwise, dial the ten-digit conference access number.
2.
3.
4.
Either press the dial soft key or pick up the handset.
Press 3 to modify a conference call.
Enter the Moderator ID that was received when the conference was
scheduled followed by the # key.
The system announces the selected conference call settings to you as “You
have selected to modify a conference call scheduled for (day), (date), at
(time) with a duration of (X) minutes and (X) ports.”
5.
Press the # key to confirm you want to modify this reservation or press * if this
is the wrong reservation and return to the conference menu.
6.
7.
8.
Enter the two-digit year of the conference, followed by the # key.
Enter the two-digit month of the conference, followed by the # key.
Enter the two-digit day of the conference, followed by the # key.
The date must be within 365 days of the current date.
9.
Enter the 4-digit start time of the conference call in 24-hour format (HHMM).
All start times must be in quarter hour increments (e.g., 0800, 0815, 0830,
0845)
10. Enter the length of the conference call in 15-minute increments (e.g., 15, 30,
45, etc.) followed by the # key.
11. Enter the number of participants (conference ports to reserve) followed by the
# key.
The system repeats your conference call settings to you as “You have
requested to reserve a conference call for (day of week, date), at (time) with
a duration of (X) minutes and (X) ports.”
12. Press the # key if the information is correct, otherwise press 1 to re-enter the
conference call parameters.
Getting a List of Meet-Me Conferences
You can listen to a list of Meet-Me Conferences you have scheduled as a
moderator. you may need to do this to find the moderator ID for a conference in
case you need to modify or delete the conference or the guest ID to distribute it to
the attendees.
1.
If dialing internally, dial the Meet-Me Schedule number (default is 523).
Otherwise, dial the ten-digit conference access number.
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MultiCall Park
2.
3.
Either press the dial soft key or pick up the handset.
Press 4 to list all conference call reservations.
The system announces the number of conference reservations you currently
have and then announces each conference providing the day of week and
date, time, duration, ports, moderator ID and guest ID. After the last confer-
ence listing, the system informs you that there are no more conferences.
4.
The conference menu is played and you may make a selection or hang up.
MultiCall Park
This feature lets you park more than one call from your phone or pick up a specific
parked call. When parked, a call is assigned an ID number by the system. This ID
number makes Multicall Park possible. Parking a call is similar to placing a call on
hold, except that when a call is parked, you can pick up the parked call from
anywhere in the system. Once the call is parked, the line is free again.
1.
2.
3.
Tell the caller that you are going to place them on hold.
Press the xfer soft key.
Enter *11 and press the dial soft key.
You will hear a prompt stating the extension where the call is parked.
NOTE: Write down the Park Number because you will need to know it to retrieve this
parked call.
4.
Hang up.
Music on Hold
Your telephone provides crystal clear voice conversations. However, if you listen to
music on hold, you may notice that some types of music sound slightly distorted.
This is normal. The FrameMaker system has been optimized to transmit and
receive speech; music contains a variety of sounds that are considerably higher
and lower in pitch than the human voice, so some of these musical sounds are not
included in the audio signal.
Mute
Press the Mute button ( ) to turn off the speakerphone/handset microphone
during a conversation. This way, you can converse with someone else without the
party on the phone hearing the conversation. Press and hold the Mute button again
to turn the speakerphone/handset microphone back on.
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Retrieveing the Parked Call
On-hook Dialing
You can dial a number while the handset is on-hook by doing one of the following:
•
•
Dial the phone number on the keypad and press the dial softkey.
Press the dir softkey, use the scroll keys to select a person to call, then
press the dial softkey.
•
Press the redial softkey, use the scroll keys to select a person to call, then
press the dial softkey.
NOTE: You can pick the handset up at any time to conduct a private conversation.
Permanent Caller ID Block Release
If you chose to have your caller ID information blocked on all calls, this feature
allows your caller ID information to be sent for this call only.
Your caller ID may be required for some calls to be completed. If your call will not
be accepted without caller ID information you may get a message that the number
you called will not accept anonymous (no caller ID) calls. You may use this feature
to send caller ID information for that call only.
To allow your caller ID to be displayed on the phone you are calling:
1.
2.
3.
Press *82.
Press the dial soft key or pickup the handset.
Dial the desired phone number.
The called number should either ring or be busy. You should not get the
anonymous call rejection message.
Picking Up a Parked Call
This feature lets you pick up a specific parked call from a group of parked calls.
When parked, a call is assigned an ID number by the system. Using the parked call
ID, you can pick up the parked call from anywhere in the system.
NOTE: This telephone does not allow calls to be parked. The phone can only be used to
retrieve parked calls.
Retrieveing the Parked Call
1.
Pick up the handset or press the speaker button (if available).
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Priority Call
2.
3.
Dial the call ID number of the parked call you wish to retrieve and press the
Dial button.
Speak with the parked caller.
Priority Call
The Priority Call feature allows you to define numbers that will ring at your
telephone with a special ring that tells you this is an important call. To use this
feature, you manage a list of telephone numbers (internal or external) that cause
the priority ring to sound when a call with that caller ID appears at your telephone.
Priority Call is managed through a menu of commands activated by pressing digits
on the keypad. The commands are:
•
•
•
•
1 - Enable/disable feature
2 - Add members
3 - List members
4 - Delete members
The display area on your telephone will show the options for each menu level. For
example, if you press 4 to delete a number, the display will show:
“1=Del Num, 2=List, 3=Del All, *=Menu”.
Enabling/Disabling Priority Call
The T6000 system allows you to turn the Priority Call feature on and off (i.e., set
the feature not to use the priority ring). Disabling (turning off) the feature does not
delete your list of callers assigned to receive the priority ring.
1.
2.
Press *61.
Press the dial soft key or pickup the handset.
A voice prompt tells you whether Priority Call is enabled or disabled and
then gives the menu choices.
3.
4.
Press 1 to enable Priority Call if it is disabled or to disable the feature if it is
enabled.
Hang up.
Adding Members to the Priority Call List
1.
2.
Press *61.
Press the dial soft key or pickup the handset.
A voice prompt tells you whether Priority Call is enabled or disabled and
then gives the menu choices.
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Listing Priority Call Members
3.
4.
Press 2 to add telephone numbers to the list of members who will trigger the
priority ring.
Enter the number with no spaces, dashes or special characters followed by
the # key.
5.
6.
Press # to save the entry (add it to your list) or press * to cancel the entry,
Select a menu item or hang up.
Listing Priority Call Members
1.
2.
Press *61.
Press the dial soft key or pickup the handset.
A voice prompt tells you whether Priority Call is enabled or disabled and
then gives the menu choices.
3.
4.
Press 3 to hear the list of telephone numbers which will trigger the priority
ring.
Press # to hear the next number or press * to return to the Priority Call menu.
As long as you press # for the next number, the system will scroll through
the list of member numbers, starting over with the first number after the last
number is spoken.
5.
6.
Repeat the previous two steps until you have heard as many of the numbers
as you want.
Press * to return to the Priority Call menu when you are finished listening to
member numbers.
Deleting Priority Call Members
1.
2.
Press *61.
Press the dial soft key or pickup the handset.
A voice prompt tells you whether Priority Call is enabled or disabled and
then gives the menu choices.
3.
Press 4 to delete telephone numbers from the list of members who will trigger
the priority ring.
The voice prompt provides options for deleting members including:
•
•
•
•
Press 1 if you know the number to delete;
(see Step 3)
Press 2 for a list of numbers;
(see Step 8)
Press 3 to delete all numbers;
(see Step 13)
Press * to return to the Priority Call menu.
4.
Press 1 to remove a specific number.
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Privacy Guard
You are prompted to enter the number to delete followed by the # key.
Enter the number with no spaces, dashes or special characters.
Press the # key.
5.
6.
The voice prompt speaks the number you just entered and you are
prompted to press # to save the entry (delete it from your list) or press * to
cancel the entry,
7.
Press # or *.
You are returned to the Priority Call menu.
Select a menu item or hang up.
8.
9.
Press 2 to hear the list of numbers and have the option to delete them as you
go through the list.
The voice prompt announces the list, speaks the first number and prompts
you to press 1 to delete it, # to hear the next number or * to return to the Pri-
ority Call menu.
10. Press # until you find the number you wish to delete.
11. Press 1 to delete the number.
You are prompted to press 1 to delete it, # to hear the next number or * to
return to the Priority Call menu.
NOTE: If you press 1 to delete the number, it is deleted immediately and the next number
in the list is announced.
12. Repeat the previous two steps until you have found and deleted as many of
the numbers as you want.
13. Press * to return to the Priority Call menu or hang up.
14. Press 3 to immediately delete all member numbers.
The voice prompt announces that all phone numbers have been removed
from the list and you are returned to the Priority Call menu.
15. Select a menu item or hang up.
Privacy Guard
Privacy Guard is a call screening service that works with Caller ID to identify all
incoming calls that have no Caller ID, such as calls that are Anonymous,
Unavailable, Out-of-Area, or Private. It forces callers to identify themselves by
entering an access code or recording their name in order to complete the call. You
will know who is calling and have four options for handling the call.
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Access Codes
Access Codes
Privacy Guard provides the ability to create two kinds of access codes that you can
give to family members, friends or business associates to allow them to identify
themselves if they call and their caller ID is not available. You decide who gets
which code.
For phones with a display, access codes are shown on the display as shown:
Privacy Guard (<access code>)
The Access Code is a 3-digit code that, when required, is entered followed by the
# key. There is only one Access Code.
The Selective Caller List is a list of up to ten codes. Each code must be 10-digits.
When required, a caller enters the code followed by the # key.
NOTE: When creating the codes for the Selective Caller List, you want codes that are
easy for the caller to remember and use. If the code will be used for an individual,
you might want to use the phone number most commonly used by that person. If it
is for a group of people or a business, use a number that will be easy for them to
use and you to recognize, such as a main business number.
Caller Actions
When Privacy Guard is enabled, calls that do not have any Caller ID information
are automatically answered and the caller hears an announcement followed by a
series of prompts.
The announcement explains you do not accept unidentified calls and that their
Caller ID information was not received. They are instructed to do one of the
following:
•
•
Press 1 to enter an access code.
Press 2 to record their name so that the call can be announced, .
If they enter anything other than the menu options, they will be prompted two more
times to enter a valid menu option. If they do not select a valid option in the allowed
time, the call is dropped.
Entering an Access Code
If a caller presses 1, they are asked to enter an access code, which can be either
the Access Code or one of the codes in the Selective Call List, followed by the #
key. A prompt tells them to wait while the call is completed.
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Privacy Guard
If an invalid access code is entered, the caller will be prompted two more times to
enter a valid access code. If they do not enter a valid access in the allowed time,
the call is dropped.
Recording a Name
If a caller presses 2, they are asked to record either their name or their company
name and press the # key. After playing the beep, the system will record up to 5
seconds.
When the user presses # or the recording time ends, a prompt tells them to wait
while the call is completed.
The system records whatever is spoken during the 5 seconds, which can be either
the caller’s name or silence. If the caller does not record a name, no name will be
spoken when you answer the call.
Answering Privacy Guard Call
Once a caller has entered an access code or recorded their name, the call will ring
on your phone. If you have a display and receive caller ID information, you will see
“From Privacy Guard” on the display. If the caller entered an access code, the
access code digits will be displayed also.
If the caller entered an access code, your telephone rings normally and you are
connected to the caller when you answer the call.
If the caller recorded their name, your telephone rings with a priority ring. When you
answer the call, a prompt is played that announces the call and offers the following
options:
•
•
•
Press 1 to answer the call.
Press 2 to play an announcement to the caller that you are unavailable.
Press 3 to transfer the caller to voice mail.
NOTE: Option 3 will be available if you have a voice mail button on your telephone for
your voice mail mailbox or for another voice mail mailbox, such as the main
number (attendant phone) or another person’s mailbox (executive assistant
phone). However, if you do not have your own mailbox and choose this option,
you will get reorder (fast busy). If you do not have a voice mail button on your
phone, this option is not available.
•
Press 4 to deliver a message that you do not accept sales or soliciation
calls and you are not to be called again.
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Enabling/Disabling Privacy Guard
If you enter anything other than the available menu options, you will be prompted
two more times to enter a valid menu option. If you do not select a valid option in
the allowed time or if you hang up without making a choice, the system plays the
announcement that you are unavailable and disconnects the call.
Enabling/Disabling Privacy Guard
The T6000 system allows you to turn the Privacy Guard feature on and off (i.e.,
decide when calls without Caller ID information will be screened). Disabling
(turning off) the feature does not delete any access codes already entered for the
feature.
1.
2.
Press *88 on the telephone keypad.
Press the dial soft key or pick up the handset.
A voice prompt tells you whether Privacy Guard is enabled or disabled and
then gives the menu choices.
3.
4.
Press 1 to enable Privacy Guard if it is disabled or to disable the feature if it
is enabled.
Choose another option or hang up.
Managing the Access Code
Your 3-digit Access Code is managed using the keypad on your telephone. You can
change the code at any time and can listen to your chosen number if you forget
what you set.
Changing the Access Code
1.
Press *88 on the telephone keypad.
2.
Press the dial soft key or pick up the handset.
A voice prompt tells you whether Privacy Guard is enabled or disabled and
then gives the menu choices.
3.
4.
Press 2 to set or change the 3-digit Access Code.
Enter the Access Code by pressing the desired digit keys on the telephone
keypad.
5.
6.
Press # to save the entry or * to exit without saving.
Select a menu item or hang up.
Listening to Access Code
1.
2.
Press *88 on the telephone keypad.
Press the dial soft key or pick up the handset.
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Privacy Guard
A voice prompt tells you whether Privacy Guard is enabled or disabled and
then gives the menu choices.
3.
4.
5.
Press 3 to hear the 3-digit Access Code.
Listen to the Access Code.
Select a menu item or hang up.
Managing the Selective Caller List
Your 10-digit Selective Call List access codes are managed using the keypad on
your telephone. You can change the codes at any time and can listen to the
numbers you have programmed. You can delete numbers from the list which will
end their ability to call you, change the numbers, or to remove an old or no longer
used number so you can add new numbers.
Adding to the List
1.
Press *88 on the telephone keypad.
2.
Press the dial soft key or pick up the handset.
A voice prompt tells you whether Privacy Guard is enabled or disabled and
then gives the menu choices.
3.
4.
5.
6.
Press 4 to add numbers to the Selective Call List.
Enter the number by pressing the desired digit keys on the telephone keypad.
Press # to save the entry or * to exit without saving.
Select a menu item or hang up.
NOTE: If you try to add a number when you already have 10 numbers, a prompt tells you
the list is full, no more numbers can be added and that a number must be deleted
to add a new number.
Listening to the List
1.
Press *88 on the telephone keypad.
2.
Press the dial soft key or pick up the handset.
A voice prompt tells you whether Privacy Guard is enabled or disabled and
then gives the menu choices.
3.
4.
5.
Press 5 to hear the numbers in the Selective Call List.
The first number in the Selective Call List is played.
Press # to hear the next number.
Continue pressing # until you have heard all the numbers. When you reach
the end of the list, the system will take you back to the beginning of the list.
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Managing the Selective Caller List
6.
7.
When you are done listening to numbers, press * to return to the main menu.
Select a menu item or hang up.
Deleting from the List
1.
2.
Press *88 on the telephone keypad.
Press the dial soft key or pick up the handset.
A voice prompt tells you whether Privacy Guard is enabled or disabled and
then gives the menu choices.
3.
4.
Press 6 to delete the numbers in the Selective Call List.
Select from the available options:
•
•
•
•
If you know the phone number you wish to delete, press 1.
To hear a list of numbers to delete, press 2.
To delete all numbers, press 3,
To return to the main menu, press the * key
5.
6.
7.
If you pressed 1, do the following:
a. Enter the number to remove.
b. Press # to remove or press * to cancel (return to the main menu).
c. If you pressed #, the system repeats the number you entered.
d. Press # to delete the entry or * to exit without saving.
e. Select a menu item or hang up.
If you pressed 2, do the following:
a. The first number in the Selective Call List is played.
b. Press 1 to delete the number or # to hear the next number.
c. Repeat these steps until you are finished deleting numbers.
d. Press * to exit.
e. Select a menu item or hang up.
If you pressed 3, all numbers in the list are immediately deleted and you
return to the main menu.
C A U T I O N
There is no confirmation for deleting all numbers in the Selective Call List.
As soon as you press 3 all numbers are deleted. Be very sure this is what
you want to do before pressing 3.
8.
Select a menu item or hang up.
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Redial
Redial
This feature lets you redial the last number (internal or external) that you dialed.
Using the Phone
1.
Press the redial soft key.
2.
3.
4.
Use the up and down scroll keys to highlight a number to call.
Press the dial soft key.
Speak to the called party.
Using Star Codes
1.
2.
Dial *07 and press the dial soft key or pick up the handset.
Speak to the called party.
Remote Access to Call Forwarding
This feature allows you to call a DID number from any telephone and set, change
or cancel the destination phone number that is the forwarding target for all incoming
calls to your telephone. Contact your system administrator for the DID number to
call to make use of this feature.
Setting or Changing Remote Forwarding
1.
Dial the DID number for Remote Access to Call Forwarding.
(If calling from an internal business phone, dial 9 first.)
A voice prompt leads you through the remaining steps.
2.
3.
Enter the complete phone number of your IP phone, followed by the # key.
EXAMPLE: 9723353421# or 9723352100*2001# for Non-DID numbers.
Enter the phone’s password, followed by the # key
If you have your phone forwarded to another phone, your current forwarding
number is announced.
4.
Enter the new forwarding number followed by the # key. Enter the number as
if you were dialing it, including the area code if necessary.
You hear an announcement that the forwarding number has been changed
and the call is idled.
Canceling Remote Forwarding
1.
Dial the DID number for Remote Access to Call Forwarding.
(If calling from an internal business phone, dial 9 first.)
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Canceling Remote Forwarding
A voice prompt leads you through the remaining steps.
2.
3.
Enter the complete phone number you want to access, followed by the # key.
EXAMPLE: 9723353421# or 9723352100*2001# for Non-DID numbers.
Enter the phone’s password, followed by the # key
If you have your phone forwarded to another phone, your current forwarding
number is announced.
4.
Do one of the following:
•
Press # to cancel remote forwarding
You hear an announcement that the forwarding number has been changed
and the call is idled.
or
•
Hang up without pressing any keys to quit the canceling operation.
Remote Phone
The Remote Phone feature provides the capability to set up a remote phone to act
as if it were your VoIP phone. Instead of placing and receiving calls from your VoIP
phone, calls are made and answered from the Remote Phone.
For example, if you configure your cell phone to be your remote phone, all calls
coming into your VoIP phone would ring at your desk and on your cell phone
simultaneously.
For this feature to be available, a Remote button must be provided on your VoIP
phone by your service provider. However, the VoIP phone does not have to be in
service for the Remote Phone feature to be operational.
W A R N I N G
If you dial an emergency number (such as 911) from the remote phone
while it is in remote mode (the phone will be playing on-hold music),
an announcement tells you that number is not allowed from Remote
Phone and advises you to hang up the phone and try again. Until you
hang up the phone and disconnect from the Remote Phone feature,
you will receive the announcement.
There are two ways to enable the Remote Phone feature:
•
•
by dialing a special DID number, or
through the Web Portal under Options > Remote
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Remote Phone
Dial-in Setup of Remote Phone
To set up a remote phone by dialing in, you must call using the remote phone where
your VoIP phone calls will be forwarded.
1.
From the remote phone (example, your cell phone or a hotel phone), dial the
Remote Phone access DID number.
Your service provider should have provided this number to you.
Enter the phone number of your VoIP phone followed by the pound sign (#).
EXAMPLE: 9723353421# or 9723352100*2001# for Non-DID numbers.
Enter the password for your VoIP phone followed by #.
2.
3.
4.
5.
6.
DO NOT hang up the destination phone. Leave it off-hook.
If a call comes in, press star (*) to answer the call.
Disconnect from a call by pressing “###”, which will leave the Remote Phone
active (you will hear hold music playing).
NOTE: Be aware that if you are using a cell phone, the phone is still in an active call.
Deactivating Dial-up Remote Phone
If you hang up the remote phone, it will disconnect the call and deactivate the
Remote Phone mode.
Web Portal Setup of Remote Phone
The remote phone feature can be activated via the Web Portal by selecting
Options > Remote. You must check the box labeled Enable Remote User, then
enter the phone number of the remote phone (for example, a cell phone or hotel
phone number).
From the Web Portal, you can check a box to Enable Remote Caller ID. When
checked, the caller’s Caller ID will display on your remote phone display (if it has
one). When unchecked, your IP phone number will be displayed. This way, when
you see your own VoIP phone number on the Caller ID, you will know that it is an
incoming remote call.
You can also set the number of seconds the phone will ring unanswered before the
call is redirected to voice mail or other destination.
C A U T I O N
If you are engaged in a remote phone call, and you change the Remote
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Deactivating Remote Phone via Web Portal
Phone number through the Web Portal, when you click “Save”, it will
disconnect your current remote phone call.
In the Web Portal, when the Auto Enable When Phone OOS checkbox is
checked, the system will automatically enable Remote Phone and route calls to the
Remote Phone number when the phone is out of service. The Remote Phone
feature will not be auto-enabled until a call arrives after the phone has been
declared out of service. If a call arrives at the phone before the Call Agent has
determined the phone is out of service, the Call Agent will send the call to the No
Answer destination. As soon as the Call Agent determines the phone is out of
service, the Remote Phone feature will be automatically enabled and all further
calls will be sent to the Remote Phone number.
When the phone with Auto Enable When Phone OOS checked returns to service
after the outage, Remote Phone is not disabled. Both the phone and Remote
Phone will ring for each incoming call. The user must disable remote mode using
the Web Portal or by pressing the Remote button on the phone.
Deactivating Remote Phone via Web Portal
To completely deactivate the Remote Phone mode, you must uncheck the Enable
Remote User checkbox on the Web Portal or press the Remote button on your
VoIP phone.
If you just hang up the remote phone, it will disconnect the call, but Remote Phone
mode will still be enabled. The next call coming in to your VoIP phone will ring the
remote phone.
Feature Interaction: Remote Phone with Find-Me
The Remote Phone mode works in conjunction with the Find-Me function that will
transfer the call to each phone you have listed in your Find-Me list. When your
VoIP phone is in Remote Phone mode, and you have Find-Me set up, first the call
will try ringing the remote phone. If it is not answered, the Find-Me function takes
over and will try the next numbers in your Find-Me list.
If you set up Remote Phone from the Web Portal, and you do not answer so Find-
Me takes over, then Remote Phone mode will remain enabled and the next call
coming in will also ring the remote phone.
Selective Call Forward
Selective Call Forward allows you to program your phone to send calls from a list
of telephone numbers to another telephone number. All calls from phones on the
list go to the same destination, which can be changed at any time.
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Selective Call Forward
To use this feature, you designate the forward destination and manage a list of
telephone numbers (internal or external) that are forwarded to that number when a
call with that caller ID appears at your telephone.
Selective Call Forward is managed through a menu of commands activated by
pressing digits on the phone keypad. The commands are:
•
•
•
•
•
•
1 - Enable/disable feature
2 - Enter the forward (destination) number
3 - ID (forward destination number)
4 - Add members (to list to be forwarded)
5 - List members (of list to be forwarded)
6 - Delete members (from list to be forwarded)
The display on your telephone will show the options for each menu level. For
example, if you press 6 to delete a number, the display will show:
“1=Num, 2=List, 3=Del All, *=Main Menu”.
Enabling/Disabling Selective Call Forward
The FrameMaker system allows you to turn the Selective Call Forward feature on
and off (i.e., decide when calls from your list will be forwarded and when they will
ring at your telephone as usual). Disabling (turning off) the feature does not delete
the list of callers assigned for forwarding.
1.
2.
Press *63 or *83.
Press the dial soft key or pickup the handset.
A voice prompt tells you whether Selective Call Forward is enabled or dis-
abled and then gives the menu choices.
3.
4.
Press 1 to enable Selective Call Forward if it is disabled or to disable the
feature if it is enabled.
Hang up.
Entering the Forwarding Destination Number
1.
2.
Press *63 or *83.
Press the dial soft key or pickup the handset.
A voice prompt tells you whether Selective Call Forward is enabled or dis-
abled and then gives the menu choices.
3.
4.
5.
6.
Press 2 to enter the forwarding number (destination for forwarded calls).
Enter the forwarding number followed by the # key
Press # to save the entry (add it to your list), or press * to cancel the entry,
Select another menu item or hang up.
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Identifying the Forwarding Destination Number
Identifying the Forwarding Destination Number
1.
2.
Press *63 or *83.
Press the dial soft key or pickup the handset.
A voice prompt tells you whether Selective Call Forward is enabled or dis-
abled and then gives the menu choices.
3.
Press 3 to hear the forwarding number (destination for forwarded calls).
The voice prompt tells you the forwarding number and you are returned to
the Selective Call Forward menu.
Adding Forwarded Phone Numbers
1.
2.
Press *63 or *83.
Press the dial soft key or pickup the handset.
A voice prompt tells you whether Selective Call Forward is enabled or dis-
abled and then gives the menu choices.
3.
4.
Press 4 to add telephone numbers to the list of members who will be
forwarded.
Enter the number with no spaces, dashes or special characters, followed by
the # key.
5.
6.
Press # to save the entry (add it to your list) or press * to cancel the entry,
Select another menu item or hang up.
Listing Forwarded Phone Numbers
1.
2.
Press *63 or *83.
Press the dial soft key or pickup the handset.
A voice prompt tells you whether Selective Call Forward is enabled or dis-
abled and then gives the menu choices.
3.
4.
Press 5 to list telephone numbers of members who will be forwarded.
Press # to hear the next number or press * to return to the Selective Call
Forward menu.
As long as you press # for the next number, the system will scroll through
the list of member numbers, starting over with the first number after the last
number is spoken.
5.
6.
7.
Repeat the previous two steps until you have heard as many of the numbers
as you want.
Press * to return to the Selective Call Forward menu when you are finished
listening to member numbers.
Select another menu item or hang up.
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Selective Call Forward
Deleting Forwarded Phone Numbers
1.
2.
Press *63 or *83.
Press the dial soft key or pickup the handset.
A voice prompt tells you whether Selective Call Forward is enabled or dis-
abled and then gives the menu choices.
3.
4.
Press 6 to delete telephone numbers from the list of numbers which will be
forwarded.
The voice prompt provides options for deleting members including:
•
•
•
•
Press 1 if you know the number to delete;
(see Step 4)
Press 2 for a list of numbers;
(see Step 8)
Press 3 to delete all numbers;
(see Step 14)
Press * to return to the Selective Call Forward menu.
5.
6.
Press 1 to remove a specific number.
Enter the number with no spaces, dashes or special characters, followed by
the # key.
7.
Press # to save the entry (delete it from your list), or press * to cancel the
entry,
8.
9.
Select another menu item or hang up.
Press 2 to hear the list of number and have the option to delete them as you
go through the list.
The voice prompt announces the list, speaks the first number and prompts
you to press 1 to delete it, # to hear the next number or * to return to the
Selective Call Forward menu.
10. Press # until you find the number you wish to delete.
11. Press 1 to delete the number.
The number is deleted immediately and the next number in the list is
announced.
12. Press 1 to delete it, # to hear the next number or * to return to the Selective
Call Forward menu.
13. Repeat the previous three steps until you have found and deleted as many of
the numbers as you want.
14. Press * to return to the Selective Call Forward menu or hang up.
15. Press 3 to immediately delete all member numbers.
The voice prompt announces that all phone numbers have been removed
from the list and you are returned to the Selective Call Forward menu.
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Programming a Speed Dial Key
16. Select another menu item or hang up.
Speed Dial
The Linksys SPA-941 provides speed dial buttons that can be programmed
through the Linksys phone menu or preset by your service provider. If you have any
preset speed dials, you will see them in the speed dial list. The preset speed dials
can be modifed, and new ones can be added, by dialing 74* on your phone.
The way the speed dials are used depends on whether they are programmed from
the phone or preset.
Table 1: Speed Dial Operation
If programmed from:
Then to use the speed dial:
The Linksys phone menu
Dial the speed dial number and press the dial softkey.
Service provider or by dialing Dial the speed dial number followed by *, then press
74* the dial softkey.
NOTE: If you set a speed dial number to the same digit as your outside access number (9
for example), then to dial an external number, you will need to dial the outside line
access number followed immediately by the phone number before pressing the
dial softkey.
Programming a Speed Dial Key
You can add speed dials using the directory entries in the phone’s menu or you can
add them by dialing 74*.
To add one of your directory entries to a speed dial, do the following:
1.
2.
3.
4.
5.
Press the Settings ( ) key.
Use the scroll down arrow key to highlight option number 2, Speed Dial .
Press the select softkey below the phone display.
Use the up and down scroll key to highlight speed dial to be assigned.
Press one of the following softkeys:
•
•
edit - to add or edit the selected speed dial information
cancel - to exit the speed dial list
6.
If you selected edit, then enter the name of the label for the speed dial key.
Use the number pad to enter letters, and use 0 for a space.
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Speed Dial
7.
8.
When you begin typing a letter, you will see a list of possible names from your
directory that can be added to the speed dial button. Use the scroll key to
highlight the desired caller and press ok to select.
After you have made the desired edits, press the cancel softkey twice to save
the changes and revert to the main display.
To program a speed dial using the star code, follow these steps:
1.
Press 74* on the telephone keypad.
A voice prompt leads you through the remaining steps.
Press keypad digit 1.
2.
3.
4.
Press the number (1-9) that you wish to program.
Enter the telephone number on the keypad followed by the pound # key.
If the speed dial number is an external number, be sure to enter the area
code if required.
5.
Do one of the following:
•
•
Press # to save the speed dial number and hang up, or
Press * to cancel and return to the main menu
6.
Make another selection from the main menu or hang up.
Using a Speed Dial Button
To use the speed dials programmed on the phone, simply type the number of the
speed dial (2, for example) and press the dial softkey or lift the handset.
Identifying the Number Assigned to a Speed Dial key
To view the currently assigned speed dials on your phone, do the following:
1.
2.
3.
4.
5.
Press the Settings ( ) key.
Use the scroll down arrow key to highlight option number 2, Speed Dial .
Press the select softkey below the phone display.
Use the scroll key to highlight or view the assigned speed dials.
Press the cancel softkey twice to revert to the main display.
Deleting a Speed Dial Number
To delete one of your speed dials through the phone menu, do the following:
1.
2.
Press the Settings ( ) key.
Use the scroll key to highlight option number 2, Speed Dial .
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Deleting a Speed Dial Number
3.
4.
5.
Press the select softkey below the phone display.
Use the up and down scroll key to highlight speed dial to be assigned.
Press one of the following softkeys:
•
•
edit - to add or edit the selected speed dial information
cancel - to exit the speed dial list
6.
7.
8.
9.
If you selected edit, then press the More key once.
Press the clear softkey to clear the speed dial.
Press the More key until you see the ok softkey.
Press the ok softkey to save the changes.
10. After you have made the desired edits, press the cancel softkey twice to
revert to the main display.
Transfer
Use this feature to transfer a call to another number.
1.
Tell the calling party you will transfer the call, then press the xfer soft key.
The call is placed on hold and you hear a dial tone.
2.
3.
Dial the number to which you want to transfer the call and press the dial soft
key.
If the called party answers, you can inform them of the transfer and do one of
the following:
•
•
Press xfer to complete the transfer of the call.
To cancel the transfer, hang up the handset or press the speaker button.
Press the blinking red line button to return to the holding party.
4.
If the called party does not answer, do the following:
•
•
Hang up the handset or press the speaker button to cancel the transfer.
Press the blinking red line button to return to the holding party.
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Transfer
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Voice Mail Features (Default Menu)
4
You can access the voice mail system on your phone by dialing *09 or by pressing
the Voice Mail button.
System settings determine the number (and length) of voice mail messages that
are stored in your voice mailbox. If supported by your system, callers can press “0”
while they are “in” your mailbox to transfer to your main number or operator.
The voice mail system also provides both personal and group distribution lists
which let you send a voice mail to a defined group of people as easily as sending
a voice mail to a single user. Combining the ability to compose a voice mail
message before sending it with a distribution list, you can easily create and send a
voice mail message to multiple users or lists.
NOTE: The voice mail system can only save a certain number messages as configured
by your service provider. If the maxium number of messages is reached and you
receive a new voice mail message, it will not be stored. You must delete some old
voice mail messages to receive any more.
Menus and Commands
The following commands allow you to access your voice mail system.
Table 2: Voice Mail Main Menu
Access Code
Function
1
2
3
4
Play inbox messages
Play saved messages
Change password
Playback personal greetings (for options see “Voice Mail Personal
Greeting List” on page 63)
5
6
Record personal greetings (for options see “Voice Mail Personal
Greeting List” on page 63)
Access personal distribution groups (for options see “Voice Mail
Distribution List” on page 63)
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Menus and Commands
Table 2: Voice Mail Main Menu
Function
Access Code
7
8
Compose a message (for options see “Voice Mail Compose List”
on page 63)
Manage custom operator number (Not supported for stand-alone
mailboxes.) [for options see “Voice Mail Custom Operator (Zero
Out) List” on page 64)
Exit the voice mail system
* (star)
#
• When pressed while message header is playing, goes to directly
to the message.
• When pressed while message is playing, skips to the next
message.
Table 3: Voicemail Message Controls
Before Mail
Message
After Mail
Message
During Mail
Message
Feature
Rewind
NA
NA
7
Rewind to beginning
Next message
NA
8
NA
8
77
#
Forward message
Reply message
Dial Back Originator
Replay message
Delete
6
6
6
2
2
2
3
3
3
7
7
NA
4
4
4
Save
5
5
5
Pause/Unpause Play
Fast Forward
NA
NA
NA
*
NA
NA
NA
*
8
9
Fast Forward to the End
99
*
Skip to Previous Menu
Options
NOTE: If you are listening to the introductory message and you press *, you will exit from
voice mail.
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Table 4: Voice Mail Personal Greeting List
Access Code Function
1
No Answer greeting
2
Do Not Disturb greeting
3
Busy greeting
4
Name greeting
5
Replace personal greetings with default greetings
Return to main voice mail menu
* (star)
Table 5: Voice Mail Distribution List
Access Code
Function
1
2
Hear a list of all distribution groups
Edit a distribution group
1 - list of members
2 - add a member
3 - delete a member
4 - hear the group name
5 - change the name
* - return to the previous menu
3
Create a distribution group
Delete a distribution group
Return to main voice mail menu
4
* (star)
Table 6: Voice Mail Compose List
Function
Access Code
1
2
3
4
Send message
Change message (re-record)
Review message (listen to recorded message)
Set message options (for options see “Voice Mail Message
Options List” on page 64)
Return to main voice mail menu
* (star)
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Accessing Your Voice Mail
Table 7: Voice Mail Message Options List
Function
Access Code
1
Marks message as Urgent
2
3
Marks message as Private (it cannot be forwarded).
Requests Return Receipt - you are notified recipient as accessed
the message
9
Clears all options
Return to main voice mail menu
* (star)
NOTE: Occassionally a return receipt may be returned without the recipient hearing the
message if your message is the first new message and the recipient hangs up or
skips to the next message before listening to the message.
NOTE: Selecting any of the numbered options immediately returns to the Voice Mail
Compose List. This is also true for callers leaving voice mail who select options
after leaving their voice mail.
Table 8: Voice Mail Custom Operator (Zero Out) List
Access Code
Function
1
2
Change number of custom operator (zero out target)
Restore default number of custom operator (zero out target)
Return to main voice mail menu
* (star)
Accessing Your Voice Mail
You can access your voice mailbox from several different sources:
•
•
•
•
Your phone
Any other internal phone
Any touchtone phone outside your office.
The email program on your PC (password required)
From your phone
1.
Press the messages button or dial *09 to access your voice mail system.
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From any other internal phone
2.
3.
If you dialed *09, press the Dial soft key or line or speaker button or pickup
the handset.
Enter your password (if required).
If you have new voice mail, the messages are identified and played. Other-
wise, you will be prompted with choices to play your inbox messages, play
your saved messages, change your password, playback your greetings,
record new greetings, or exit the voice mail system.
4.
Press the corresponding digit on your phone to select the desired voice mail
function.
From any other internal phone
1.
Dial 555 (or the code provided by your system administrator).
NOTE: Some phones may require a # after the dialed digits in order to dial the number. If
you do not hear the greeting immediately after dialing the last digit. Press # to
complete dialing.
You hear a welcome greeting and are prompted to enter your extension
number.
2.
3.
Enter your extension number. You are prompted to enter your password.
Enter your numeric password, followed by the # key.
If you have new, or previously heard but not saved or deleted, voice mail, the
message is identified and played. Otherwise, you are prompted with choices
to play your saved messages, change your password, playback your greet-
ings, record new greetings, or exit the voice mail system.
4.
Press the corresponding digit on your phone to select the desired voice mail
function.
From any outside touchtone phone
Dialing Main Number
1.
Dial your main telephone number for the Auto Attendant feature and press
555 (or the code provided by your system administrator).
You hear a welcome greeting and are prompted to enter your extension
number.
NOTE: If your system is set up for direct voice mail access, dial the telephone number
you have been given for voice mail system access by your system administrator.
2.
Enter your extension number.
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Accessing Your Voice Mail
3.
4.
You will be prompted to enter your password.
Enter your numeric password, followed by the # key.
If you have new, or previously heard but not saved or deleted, voice mail, the
message is identified and played. Otherwise, you are prompted with choices
to play your saved messages, change your password, playback your greet-
ings, record new greetings, or exit the voice mail system.
5.
Press the corresponding digit on your phone to select the desired voice mail
function.
NOTE: Pressing the * key from the main voice mail menu will send you to the main auto-
attendant menu. You may then dial extension numbers to reach internal parties or
access any other feature available from the auto attendant.
Dialing Your Telephone
1.
Call your telephone number.
NOTE: You must be able to dial your number directly from outside the system to use this
method.
2.
3.
4.
5.
Wait for your phone to forward to your voice mail mailbox.
Press the * key.
You will be prompted to enter your password.
Enter your numeric password, followed by the # key.
If you have new, or previously heard but not saved or deleted, voice mail, the
message is identified and played. Otherwise, you are prompted with choices
to play your saved messages, change your password, playback your greet-
ings, record new greetings, or exit the voice mail system.
6.
Press the corresponding digit on your phone to select the desired voice mail
function.
NOTE: Pressing the * key from the main voice mail menu will send you to the main auto-
attendant menu. You may then dial extension numbers to reach internal parties or
access any other feature available from the auto attendant.
From the email program on your PC
1.
Open your email reader.
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Rewind/Fast Forward
2.
3.
Open the email message containing the voice mail.
Open the attachment in the email message.
•
If this is the first time you have opened a voice mail in your email
application, you will be asked to associate the file type to the media player
you wish to use to listen to the voice mail file type.
4.
5.
Your default media player will open.
•
If you get an error message, the voice mail has not been recorded in a
compatible file format and cannot be played.
Select “open the file” on the dialog box that appears to play the message
The voice mail message plays concurrently with any audio (such as music
CDs or streaming music) coming from your speakers. Stop or mute other
features before playing the voice mail message to increase the clarity of the
message. DO NOT mute the other applications by clicking on the speaker in
the Windows System Tray since this will mute the speakers for all sources,
including the voice mail you are trying to play. Also remember to check the
volume level on your speakers before playing any voice mail messages.
6.
Close the media player when you are finished listening to voice mails.
Using Controls While Playing Messages
The system provides you with message control options as described in the
following sections.
Rewind/Fast Forward
While listening to a message follow these steps:
•
•
•
Press 7 to skip back in 5 second increments.
Press 9 to skip forward in 5 second increments.
Repeat the process to further rewind or fast forward.
Rewind to the Beginning of a Message
If you want to return to the beginning of the message:
Press 77.
•
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Composing Messages before Sending
Fast Forward to the End of a Message
If you want to forward to the end of a message:
Press 99.
•
Pause Play of a Message
To pause play of a message or to resume play of a paused message:
Press 8.
•
Composing Messages before Sending
The compose feature of the voice mail system allows you to record a message and
review or change it before sending it to any number of users or distribution groups.
You first enter the extensions and distribution group numbers of the recipients and
then record and send your message.
Compose and Send a Message
1.
Access the voice mail system.
2.
3.
Press 7 to select compose a message.
Enter the phone numbers or group numbers of those persons you want to
receive the message followed by the # key.
4.
5.
6.
When you are finished, press # again to complete your mailing list.
Record your message after the tone and press # when finished.
You are prompted to perform one of the following:
•
•
•
•
•
Press 1 to send
Press 2 to change
Press 3 to review (your message is played back to you)
Press 4 to set message options
Press * to return to the voice mail main menu
7.
Press a number to act on your message.
•
•
If you pressed 1, your message is sent and voice mail disconnects.
If you pressed 2, your are returned to the prompt to record your message.
Record again and follow the prompts.
•
•
If you pressed 3, your message is played back to you and you are then
prompted to perform an action from the previous list.
If you pressed 4, go to step 8.
8.
Press a number to set any message delivery options.
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Compose and Send a Message
•
•
•
Press 1 to mark the message as urgent
Press 2 to mark the message as private
Press 3 to mark the message as return receipt requested (you want to be
notified when the recipient access the message)
•
•
Press 4 to clear message options
Press * to return to the voice mail main menu
9.
If you pressed any key from 1 -4, you are returned to the Compose Message
menu (step 6).
10. Repeat steps 6 - 8 until you press 1 to send or * to return to the voice mail
main menu or hang up.
Marking a Message as Urgent
To mark a message as urgent, which places it in the recipient(s) voice mailbox
before any regular messages, follow these steps:
1.
2.
3.
Record a message.
Press #.
Press 9 to mark as urgent and send.
NOTE: If your system administrator has turned on message notification, messages
marked as urgent will automatically notify of the recipient that they have an urgent
voice message.
Changing Your Password
The system default for your voice mail password is your extension number. To keep
others from listening to your voice mail messages, you should change your
password to something only you know.
1.
2.
3.
4.
Access the voice mail system.
Press 3 to change your password.
Enter your new password by pressing numbers on the keypad followed by #.
Enter your new password again. A prompt will tell you if you have successfully
changed your password.
NOTE: If you have messages in your voice mail box, but you want to skip them and
change your password, press * to get the main menu, then follow the above steps.
Otherwise listen to your messages and then follow the above steps.
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Skipping the Mail Menu to Hear Messages
Skipping the Mail Menu to Hear Messages
To immediately begin listening to voice mail, press # during the voice mail menu
announcement.
Returning to the Auto Attendant or Operator
When calling from outside of the VoIP system, you can escape from voice mail to
the auto attendant or operator using the star (*) key. Press * to move from the
selected option to the previous menu. When you reach the main voice mail menu,
press * to transfer to the main number or operator, depending on your system
configuration.
Zeroing Out to a Custom Operator
When callers reach your voice mail, you can give them the option to leave a
message or dial zero (0) and reach your custom operator (which may be the auto
attendant or another phone number). By default, the system will route callers to the
auto attendant when they press zero. You can change the destination from the
voice mail main menu.
TIP: When you record your greetings, be sure to tell callers than they can
press zero (0) to be transferred to the auto attendant or to your designated
alternate phone number.
NOTE: This feature is not supported for stand-alone mailboxes.
To hear or change where pressing zero (0) goes, follow these steps:
1.
2.
3.
Access the voice mail system.
Press 8 to hear or change your custom operator selection.
You should hear an announcement that your custom operator is a phone
number you previously programmed or the default selection.
NOTE: If a custom operator is not available, you will hear a message to that effect.
4.
Do one of the following:
•
•
•
Press 1 to change your custom operator number, see step 5.
Press 2 to restore the default custom operator, see step 6.
Press * to return to the voice mail main menu, see step 7.
5.
If you pressed 1, enter your custom operator number, press # and listen to
the confirmation announcement.
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Compose and Send a Message
6.
7.
If you pressed 2, listen to the announcement that your default custom
operator has been restored.
If you pressed *, listen to the voice mail main menu.
NOTE: Entered numbers must match a valid dial plan (i.e., extensions must match your
4-, 5- or 6-digit plan, or a valid outside number, including all necessary access and
area code numbers), cannot be the same extension as your mail box, and you
must be able to dial the number entered from your phone. You will receive an error
message if you enter an invalid number or are not allowed to enter a long distance
number as your custom operator.
TIP: If you cannot make long distance calls from your phone and attempt to
enter a long distance number as the custom operator without the access
codes, the system will accept the digits, but when the caller presses zero (0),
the call will be disconnected.
Replaying a Message
To replay a voice mail message, press 7.
Saving a Message
To save a voice mail message, press 5.
NOTE: When you save a voice mail message, the message is moved to the saved
messages, and is unavailable until you exit and re-enter voice mail.
Skipping to the Next Message
To skip to the next voice mail message, press 8 while.listening to the message
header or message handling options. During the message, press # to skip to the
next message.
Deleting a Message
To delete a voice mail message, press 4.
NOTE: When you delete a voice mail message, the message is deleted, but the caller ID
and message received information (date, time, etc.) remains in the inbox listing
until you exit voice mail.
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Forwarding a Message to Another Mailbox
Forwarding a Message to Another Mailbox
To forward a voice mail message to another mailbox, follow these steps:
1. Press 6.
You hear a prompt to enter the number of the person(s) to whom you want to
forward the message.
2.
3.
Enter the phone number and then either:
•
•
press # to enter another number or,
press ## if this is the only (or last) person to receive the forwarded
message.
You get a prompt to leave an introduction to the forwarded message:
a. Record your introductory message.
To forward the voice mail immediately without an introductory message,
press # immediately after the prompt.
b. Press # to accept the message.
4.
Choose one of the following options to finish forwarding:
•
•
•
•
•
Press 1 to forward the message.
Press 2 to change the introductory message.
Press 3 to review the introductory message.
Press 9 to mark urgent and forward.
Press * to cancel the forward.
Press * at anytime to cancel the forward. If you press *, you must reenter the
extension(s) and any desired introduction.
Replying to a Message
To reply to a message you receive:
1.
Press 2 to reply to the message.
You hear a prompt to record your reply.
Record your reply message.
2.
3.
Press # to accept your message.
Your voice mail system gives you the following options:
•
•
•
•
Press 1 to send reply.
Press 2 to change reply.
Press 3 to review reply.
Press 9 to mark urgent and reply.
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Compose and Send a Message
•
Press * to cancel the reply and re-record.
You hear the message options again.
Dialing Back a Caller
To dial a caller who left a message (if Caller ID information is available):
Press 3.
Sending a Message Directly to an Extension
You can send a voice mail message directly to an extension without dialing their
extension and having to wait for the call to roll to the voice mail system.
To go directly to someone’s voice mailbox:
1.
Dial 577 (or the code provided by your system administrator) on the keypad.
You hear a voice prompt to enter the extension number of the person you
want to send a message to.
2.
3.
Dial the extension number.
You hear a greeting and voice prompt to enter a message.
Record your message and hang up.
NOTE: You can press * on your phone at any time during the greeting to skip to the end of
it.
Personal Greetings
You can record a different voice mail greeting for each of the conditions that
transfers a caller to your voice mailbox:
•
•
when your phone rings and you don’t answer it (the “No Answer” greeting)
when you have activated the Do Not Disturb feature (if this feature is
provided on your telephone)
•
when you are talking on the phone (the “Busy” greeting)
Additional features include the ability to:
•
•
Record your name so that when you leave messages for other users, they
will hear your name instead of your extension.
Replace your personal greetings with the default greetings.
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Receiving Pager Notification
TIP: When you create your greeting be sure to tell the caller they can dial
zero (0) to reach either the automated attendant or the person you have pro-
grammed to answer “zero out” calls.
Recording Personalized Mailbox Greetings
To record a personalized greeting:
1.
2.
Access the voice mail system.
Press 5 from the main voice mail menu and choose the greeting you want to
record by pressing the corresponding digit key.
•
•
•
•
•
•
Press 1 to record the No Answer greeting.
Press 2 to record the Do Not Disturb greeting.
Press 3 to record the Busy greeting.
Press 4 to record your name.
Press 5 to replace your personal greetings with the default greetings.
Press * to return to the main menu.
Listening to Your Greetings
You may want to check your personalized greetings to make sure they are still
appropriate.
1.
2.
Access the voice mail system.
Press 4 from the main voice mail menu and choose the greeting you want to
play by pressing the corresponding digit key.
•
•
•
•
•
Press 1 to play the No Answer greeting.
Press 2 to play the Do Not Disturb greeting.
Press 3 to play the Busy greeting.
Press 4 to play your name.
Press * to return to the main menu.
Receiving Pager Notification
The T6000 system provides the ability for you to be alerted on your mobile phone
or pager that you have received a voice message. You must set this service up with
your system administrator or via Web Portal.
Mobile devices support different types of alerts:
•
•
•
Basic numeric pages accept only keypad phone digits (1-0, * and #).
Cell phones support voice streaming.
Some cell phone models can receive text-only e-mails.
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What You Receive on Your Pager/Cell Phone
•
E-mail pagers can accept text-only e-mail messages.
You may choose to be alerted:
•
•
Each time you receive any voice message.
Only when you receive a message marked as urgent.
What You Receive on Your Pager/Cell Phone
Numeric - You receive the numbers you entered in the Pager Info box; when you
set up the pager option with the system administrator. The number could be a code
that means something to you.
Voice - when you answer the page, voice mail plays a welcome announcement
followed by a request for the account password. Enter the password and listen to
the normal voice mail menu options. If the voice message is marked as "Urgent",
the first voice message you receive is the urgent message.
When someone leaves a voice mail message on your phone, the system
immediately dials your pager or cellular phone. The system tries to reach you every
five minutes, up to three times if you don’t answer. If you take the call, but you don’t
enter digits at the prompt, the system acts like you never answered the call and
continues trying to reach you as stated above. If you have caller id, your “office”
phone number/name is displayed as the caller.
E-Mail -The message you receive, reads as follows:
Subject: Voice Mail from calling party
Body: the text entered by the system administrator (i.e. Please call me! I need to
talk to you.)
NOTE: If the system administrator left the body text empty, you get as the body: calling
party called you on “date” at “time”.
Managing Distribution Groups
Voice messaging distribution groups can be created as either personal or corporate
groups. Up to 20 personal groups can be created by individuals for their own use
while up to 70 corporate groups can be created.
Corporate (customer) distribution lists are created by an administrator or a user
with access to a customer’s main number voice mail box and are available for use
by all of a customer’s users. By default, corporate group number 10 in each
customer partition is named “Everyone”, includes all mailboxes within a company
and is available to all users. The “Everyone” group is updated whenever a mailbox
assigned to the customer partition is added or deleted.
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Managing Distribution Groups
The following options are available when you access the distribution groups menu
item:
•
•
•
•
•
List all distribution groups
Create a group
Edit a group
Delete a group
Return to the main menu
Creating a New Group
1.
2.
3.
4.
Access the voice mail system.
Press 6 for distribution groups.
Press 3 to create a group.
Enter the number of the group to be created and record the name of the
group.
•
The group number must be from the allowed range and cannot already
exist as a group.
•
•
If the voicemail account is corporate, then allowed range is 10-79.
If the voicemail account is personal, then the allowed range is 80-99.
5.
6.
7.
8.
9.
Press # to confirm or * to cancel.
Enter the extension number of one of the members of the group.
Press # key.
Repeat steps the previous two steps until all members are added.
Press the # key again.
TIP: A group can be created without any members in it. Members can be
added later by using the edit menu to add members. To create a group with
no members, follow the previous steps with one exception. When prompted
to enter members, just press the # key.
NOTE: To create group (corporate or company) distribution lists, you must be in the
mailbox for your company's main number.
Editing or Modifying a Group
1.
Access the voice mail system.
2.
3.
4.
5.
Press 6 for distribution groups.
Press 2 to edit a group.
Enter the number of the group to be edited.
Press a number to select an option from the edit menu:
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Editing or Modifying a Group
•
•
•
•
•
•
List all members - press 1
Add a member - press 2
Delete a member - press 3
Play the group name - press 4
Change the name - press 5
Go back to the previous menu - press *.
NOTE: To edit group (corporate or company) distribution lists, you must be in the mailbox
for your company's main number. If the group does not exist, the user will hear
“The group number xx does not exist, Please try again.”
Listing All Group Members
If you pressed 1 for a list of all distribution group members, the following happens:
1.
2.
3.
The total number of members in the group is announced.
The extension of each member is announced.
Press # to skip to the next entry in the list before the number being announced
is finished.
Adding a Member to the Group
If you pressed 2 to add a distribution group member, do the following:
1.
2.
After the prompt, enter the extension number of the member you wish to add.
Press the # sign.
•
The extension number you entered is played back to you for confirmation.
3.
Press the # key to add the user or * key to cancel.
•
•
•
If you press # and the member does not exist, you will hear “The member
has been successfully added to this group.”
If you press # and the member already exists, you will hear “The member
already exists in this group, please try again.”
If you press *, you will be asked to reenter the extension number to add.
Deleting a Group Member
If you pressed 3 to delete a distribution group member, do the following:
1.
2.
After the prompt, enter the extension number of the member you wish to
delete.
Press the # sign.
•
The extension number you entered is played back to you for confirmation.
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Managing Distribution Groups
3.
Press the # key to delete the user or * key to cancel.
•
•
•
If you press # and the member exists, you will hear “The member has
been successfully deleted from this group.”
If you press # and the member does not exist, you will hear “The member
does not exist in this group, please try again.”
If you press *, you will be asked to reenter the extension number to
delete.
Playing the Group Name
After accessing the voice mail system, if you pressed 4 to play the name of the
distribution group, the voice mail system plays the previously recorded name of this
group. If there is no recording for this group, you will hear “Unknown.”
Changing the Group Name
If you pressed 5 to change the name of the distribution group, do the following:
1.
The voicemail system plays the prompt:
“Please record the name for this group after the tone, when your recording is
complete press the # key.”
2.
3.
Record the new name for the group.
Press the # sign.
NOTE: To change the group name of a (corporate or company) distribution list, you must
be in the mailbox for your company's main number.
Deleting a Group
1.
Access the voice mail system.
2.
3.
4.
5.
Press 6 for distribution groups.
Press 4 to delete a group.
Enter the number of the group to be deleted.
Press # to confirm this is the correct group or * to reject the group.
If you entered the wrong group number and pressed *, you will be prompted
for the number of the group to delete. Enter a different group number or
press * again to return to the distribution group menu.
6.
Press # to finish the delete or press * to cancel the delete process and return
to the distribution group menu.
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Listening to a List of Distribution Groups
NOTE: To delete group (corporate or company) distribution lists, you must be in the
mailbox for your company's main number.
Listening to a List of Distribution Groups
1.
2.
Access the voice mail system.
Press 6 for distribution groups.
3.
4.
Press 1 to list all your groups.
Listen to the playback of your groups as follows
•
•
•
the number of groups
the group number
the group name
•
•
If there is no recording for the group name, you will hear “Unknown”.
The corporate group 10 will always be named as “Everyone”.
•
the total number of members in the group.
While reviewing the list of groups, you can skip to the next group by pressing or
clicking the # button.
NOTE: To list all group (corporate or company) distribution lists, you must be in the
mailbox for your company's main number.
Exiting the Voice Mail System
To exit the voice mail system, simply hang up.
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Exiting the Voice Mail System
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Voice Mail Features (Option A Menu)
5
You can access the voice mail system on your phone by dialing *09 or by pressing
the Voice Mail button.
System settings determine the number (and length) of voice mail messages that
are stored in your voice mailbox. If supported by your system, callers can press “0”
while they are “in” your mailbox to transfer to your main number or operator.
The voice mail system also provides both personal and group distribution lists
which let you send a voice mail to a defined group of people as easily as sending
a voice mail to a single user. Combining the ability to compose a voice mail
message before sending it with a distribution list, you can easily create and send a
voice mail message to multiple users or lists.
NOTE: The voice mail system can only save a certain number messages as configured
by your service provider. If the maxium number of messages is reached and you
receive a new voice mail message, it will not be stored. You must delete some old
voice mail messages to receive any more.
Menus and Commands
The following commands allow you to access your voice mail system.
Table 9: Voice Mail Menu Keys
Access Code
Function
Top Menu
1
2
3
4
5
Play inbox messages
Compose a message
Play saved messages
Playback personal greetings
Record personal greetings (for options see “Voice Mail Personal
Greeting List” on page 84)
6
7
Access personal distribution groups (for options see “Voice Mail
Distribution List” on page 84)
Change password
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Menus and Commands
Table 9: Voice Mail Menu Keys
Function
Access Code
8
Hear or change custom operator number
(Not supported for stand-alone mailboxes) [for options see “Voice
Mail Custom Operator (Zero Out) List” on page 85)
Exit the voice mail system
* (star)
Play Control Keys
* (star)
• When pressed while sender, date, and time information
(message header) is playing, returns to Alternate Voice Mail Top
Menu
• When pressed while message is playing, returns to message
header.
#
• When pressed while message header is playing, goes to directly
to the message.
• When pressed while message is playing, goes to Message
Handling Control Menu.
1
Rewind
11
2
Rewind to the beginning
Pause/Resume
Fast Forward
3
33
Fast Forward to the end
Message Handling Message Control Menu
* (star)
Return to Alternate Voice Mail Top Menu
#
Next message
Replay message
Forward
4
6
7
Delete
8
Reply
9
Save
88
Call originator
Table 10: Voicemail Message Handling Controls
Before Mail
Message
After Mail
Message
During Mail
Message
Feature
Rewind
NA
NA
NA
NA
1
Rewind to beginning
11
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Table 10: Voicemail Message Handling Controls
Before Mail
Message
After Mail
Message
During Mail
Message
Feature
Fast Forward
NA
NA
Fast Forward to end
Next
NA
#
NA
#
NA
Pause/Unpause Play
Main Menu
NA
*
NA
*
NA
*
Return to message header
Message Handling Menu
NA
NA
NA
NA
#
Table 11: Voice Mail Message Controls
Before Mail
Message
After Mail
Message
During Mail
Message
Feature
Return to Envelope
Return to Previous Menu
Skip Envelope
Go to Next Message
Rewind
NA
NA
* (star)
* (star)
#
* (star)
NA
#
NA
NA
NA
1
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
4
Rewind to the beginning
Pause/Resume
Fast Forward
11
2
3
Fast Forward to the end
Replay message
Forward
33 or #
#4
6
#6
Delete
7
#7
Reply
8
#8
Save
9
#9
Call originator
88
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Menus and Commands
Table 12: Voice Mail Personal Greeting List
Access Code Function
No Answer greeting
1
2
3
4
5
Do Not Disturb greeting
Busy greeting
Name greeting
Replace personal greetings with
default greetings
Return to main voice mail menu
* (star)
Table 13: Voice Mail Distribution List
Access Code
Function
1
2
Hear a list of all distribution groups
Edit a distribution group
1 - list of members
2 - add a member
3 - delete a member
4 - hear the group name
5 - change the name
* - return to the previous menu
3
Create a distribution group
Delete a distribution group
Return to main voice mail menu
4
* (star)
Table 14: Voice Mail Compose List
Function
Access Code
1
2
3
4
Send message
Change message (re-record)
Review message (listen to recorded message)
Set message options (for options see “Voice Mail Message
Options List” on page 85)
Return to main voice mail menu
* (star)
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From your phone
Table 15: Voice Mail Message Options List
Access Code
Function
1
2
3
Marks message as Urgent
Marks message as Private (it cannot be forwarded)
Requests Return Receipt - you are notified recipient as accessed
the message
9
Clears all options
Return to main voice mail menu
* (star)
NOTE: Occassionally a return receipt may be returned without the recipient hearing the
message if your message is the first new message and the recipient hangs up or
skips to the next message before listening to the message.
NOTE: Selecting any of the numbered options immediately returns to the Voice Mail
Compose List. This is also true for callers leaving voice mail who select options
after leaving their voice mail.
Table 16: Voice Mail Custom Operator (Zero Out) List
Access Code
Function
1
2
Change number of custom operator (zero out target)
Restore default number of custom operator (zero out target)
Return to main voice mail menu
* (star)
Accessing Your Voice Mail
You can access your voice mailbox from several different sources:
•
•
•
•
Your phone
Any other internal phone
Any touchtone phone outside your office.
The email program on your PC (password required)
From your phone
1.
Press the messages button or dial *09 to access your voice mail system.
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Accessing Your Voice Mail
2.
3.
If you dialed *09, press the Dial soft key or line or speaker button or pickup
the handset.
Enter your password (if required).
If you have new voice mail, the messages are identified and played. Other-
wise, you will be prompted with choices to play your inbox messages, play
your saved messages, change your password, playback your greetings,
record new greetings, or exit the voice mail system.
4.
Press the corresponding digit on your phone to select the desired voice mail
function.
From any other internal phone
1.
Dial 555 (or the code provided by your system administrator).
NOTE: Some phones may require a # after the dialed digits in order to dial the number. If
you do not hear the greeting immediately after dialing the last digit. Press # to
complete dialing.
You hear a welcome greeting and are prompted to enter your extension
number.
2.
3.
Enter your extension number. You are prompted to enter your password.
Enter your numeric password, followed by the # key.
If you have new, or previously heard but not saved or deleted, voice mail, the
message is identified and played. Otherwise, you are prompted with choices
to play your saved messages, change your password, playback your greet-
ings, record new greetings, or exit the voice mail system.
4.
Press the corresponding digit on your phone to select the desired voice mail
function.
From any outside touchtone phone
Dialing Main Number
1.
Dial your main telephone number for the Auto Attendant feature and press
555 (or the code provided by your system administrator).
You hear a welcome greeting and are prompted to enter your extension
number.
NOTE: If your system is set up for direct voice mail access, dial the telephone number
you have been given for voice mail system access by your system administrator.
2.
Enter your extension number.
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From the email program on your PC
3.
4.
You will be prompted to enter your password.
Enter your numeric password, followed by the # key.
If you have new, or previously heard but not saved or deleted, voice mail, the
message is identified and played. Otherwise, you are prompted with choices
to play your saved messages, change your password, playback your greet-
ings, record new greetings, or exit the voice mail system.
5.
Press the corresponding digit on your phone to select the desired voice mail
function.
NOTE: Pressing the * key from the main voice mail menu will send you to the main auto-
attendant menu. You may then dial extension numbers to reach internal parties or
access any other feature available from the auto attendant.
Dialing Your Telephone
1.
Call your telephone number.
NOTE: You must be able to dial your number directly from outside the system to use this
method.
2.
3.
4.
5.
Wait for your phone to forward to your voice mail mailbox.
Press the * key.
You will be prompted to enter your password.
Enter your numeric password, followed by the # key.
If you have new, or previously heard but not saved or deleted, voice mail, the
message is identified and played. Otherwise, you are prompted with choices
to play your saved messages, change your password, playback your greet-
ings, record new greetings, or exit the voice mail system.
6.
Press the corresponding digit on your phone to select the desired voice mail
function.
NOTE: Pressing the * key from the main voice mail menu will send you to the main auto-
attendant menu. You may then dial extension numbers to reach internal parties or
access any other feature available from the auto attendant.
From the email program on your PC
1.
Open your email reader.
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Using Controls While Playing Messages
2.
3.
Open the email message containing the voice mail.
Open the attachment in the email message.
•
If this is the first time you have opened a voice mail in your email
application, you will be asked to associate the file type to the media player
you wish to use to listen to the voice mail file type.
4.
5.
Your default media player will open.
•
If you get an error message, the voice mail has not been recorded in a
compatible file format and cannot be played.
Select “open the file” on the dialog box that appears to play the message
The voice mail message plays concurrently with any audio (such as music
CDs or streaming music) coming from your speakers. Stop or mute other
features before playing the voice mail message to increase the clarity of the
message. DO NOT mute the other applications by clicking on the speaker in
the Windows System Tray since this will mute the speakers for all sources,
including the voice mail you are trying to play. Also remember to check the
volume level on your speakers before playing any voice mail messages.
6.
Close the media player when you are finished listening to voice mails.
Using Controls While Playing Messages
The system provides you with message control options as described in the
following sections.
Rewind/Fast Forward
While listening to a message follow these steps:
•
•
•
Press 1 to skip back in 5 second increments.
Press 3 to skip forward in 5 second increments.
Repeat the process to further rewind or fast forward.
Rewind to the Beginning of a Message
If you want to return to the beginning of the message:
Press 11.
•
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Fast Forward to the End of a Message
Fast Forward to the End of a Message
If you want to forward to the end of a message:
Press 33.
•
Pause Play of a Message
To pause play of a message or to resume play of a paused message:
Press 2.
•
Composing Messages before Sending
The compose feature of the voice mail system allows you to record a message and
review or change it before sending it to any number of users or distribution groups.
You first enter the extensions and distribution group numbers of the recipients and
then record and send your message.
Compose and Send a Message
1.
Access the voice mail system.
2.
3.
Press 2 to select compose a message.
Enter the phone numbers or group numbers of those persons you want to
receive the message followed by the # key.
4.
5.
6.
When you are finished, press # again to complete your mailing list.
Record your message after the tone and press # when finished.
You are prompted to perform one of the following:
•
•
•
•
Press 1 to send
Press 2 to change
Press 3 to review (your message is played back to you)
Press 4 to set message options
7.
Press a number to act on your message.
•
•
If you pressed 1, your message is sent and voice mail disconnects.
If you pressed 2, your are returned to the prompt to record your message.
Record again and follow the prompts.
•
•
If you pressed 3, your message is played back to you and you are then
prompted to perform an action from the previous list.
If you pressed 4, go to step 8.
8.
Press a number to set any message delivery options.
Press 1 to mark the message as urgent
•
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Changing Your Password
•
•
Press 2 to mark the message as private
Press 3 to mark the message as return receipt requested (you want to be
notified when the recipient access the message)
•
•
Press 4 to clear message options
Press * to return to the voice mail main menu
9.
If you pressed any key from 1 -4, you are returned to the Compose Message
menu (step 6).
10. Repeat steps 6 - 8 until you press 1 to send or * to return to the voice mail
main menu or hang up.
Marking a Message as Urgent
To mark a message as urgent, which places it in the recipient(s) voice mailbox
before any regular messages, follow these steps:
1.
2.
3.
Record a message.
Press #.
Press 1 to mark as urgent and send.
NOTE: If your system administrator has turned on message notification, messages
marked as urgent will automatically notify of the recipient that they have an urgent
voice message.
Changing Your Password
The system default for your voice mail password is your extension number. To keep
others from listening to your voice mail messages, you should change your
password to something only you know.
1.
2.
3.
4.
Access the voice mail system.
Press 7 to change your password.
Enter your new password by pressing numbers on the keypad followed by #.
Enter your new password again. A prompt will tell you if you have successfully
changed your password.
NOTE: If you have messages in your voice mail box, but you want to skip them and
change your password, press * to get the main menu, then follow the above steps.
Otherwise listen to your messages and then follow the above steps.
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Marking a Message as Urgent
Skipping the Mail Menu to Hear Messages
To immediately begin listening to voice mail, press # during the voice mail menu
announcement.
Returning to the Auto Attendant or Operator
When calling from outside of the VoIP system, you can escape from voice mail to
the auto attendant or operator using the star (*) key. Press * to move from the
selected option to the previous menu. When you reach the main voice mail menu,
press * to transfer to the main number or operator, depending on your system
configuration.
Zeroing Out to a Custom Operator
When callers reach your voice mail, you can give them the option to leave a
message or dial zero (0) and reach your custom operator (which may be the auto
attendant or another phone number). By default, the system will route callers to the
auto attendant when they press zero. You can change the destination from the
voice mail main menu.
TIP: When you record your greetings, be sure to tell callers than they can
press zero (0) to be transferred to the auto attendant or to your designated
alternate phone number.
NOTE: This feature is not supported for stand-alone mailboxes.
To hear or change where pressing zero (0) goes, follow these steps:
1.
2.
3.
Access the voice mail system.
Press 8 to hear or change your custom operator selection.
You should hear an announcement that your custom operator is a phone
number you previously programmed or the default selection.
NOTE: If a custom operator is not available, you will hear a message to that effect.
4.
Do one of the following:
•
•
•
Press 1 to change your custom operator number, see step 5.
Press 2 to restore the default custom operator, see step 6.
Press * to return to the voice mail main menu, see step 7.
5.
If you pressed 1, enter your custom operator number, press # and listen to
the confirmation announcement.
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Replaying a Message
6.
7.
If you pressed 2, listen to the announcement that your default custom
operator has been restored.
If you pressed *, listen to the voice mail main menu.
NOTE: Entered numbers must match a valid dial plan (i.e., extensions must match your
4-, 5- or 6-digit plan, or a valid outside number, including all necessary access and
area code numbers), cannot be the same extension as your mail box, and you
must be able to dial the number entered from your phone. You will receive an error
message if you enter an invalid number or are not allowed to enter a long distance
number as your custom operator.
TIP: If you cannot make long distance calls from your phone and attempt to
enter a long distance number as the custom operator without the access
codes, the system will accept the digits, but when the caller presses zero (0),
the call will be disconnected.
Replaying a Message
To replay a voice mail message, press 4.
Saving a Message
To save a voice mail message, press 9.
NOTE: When you save a voice mail message, the message is moved to the saved
messages, and is unavailable until you exit and re-enter voice mail.
Skipping to the Next Message
To skip to the next voice mail message:
•
•
•
Press ### while.listening to the message header
Press ## while.listening to the message.
Press # while.listening to the message handling options.
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Marking a Message as Urgent
Deleting a Message
To delete a voice mail message, press 7.
NOTE: When you delete a voice mail message, the message is deleted, but the caller ID
and message received information (date, time, etc.) remains in the inbox listing
until you exit voice mail.
Forwarding a Message to Another Mailbox
To forward a voice mail message to another mailbox, follow these steps:
1.
Press 6.
You hear a prompt to enter the number of the person(s) to whom you want to
forward the message.
2.
Enter the phone number and then either:
•
•
press # to enter another number or,
press ## if this is the only (or last) person to receive the forwarded
message.
3.
4.
You get a prompt to leave an introduction to the forwarded message:
a. Record your introductory message.
To forward the voice mail immediately without an introductory message,
press # immediately after the prompt.
b. Press # to accept the message.
Choose one of the following options to finish forwarding:
•
•
•
•
•
Press 1 to forward the message.
Press 2 to change the introductory message.
Press 3 to review the introductory message.
Press 9 to mark urgent and forward.
Press * to cancel the forward.
Press * at anytime to cancel the forward. If you press *, you must reenter the
extension(s) and any desired introduction.
Replying to a Message
To reply to a message you receive:
1.
Press 2 to reply to the message.
You hear a prompt to record your reply.
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Dialing Back a Caller
2.
3.
Record your reply message.
Press # to accept your message.
Your voice mail system gives you the following options:
•
•
•
•
•
Press 1 to send reply.
Press 2 to change reply.
Press 3 to review reply.
Press 9 to mark urgent and reply.
Press * to cancel the reply and re-record.
You hear the message options again.
Dialing Back a Caller
To dial a caller who left a message (if Caller ID information is available):
Press 88.
Sending a Message Directly to an Extension
You can send a voice mail message directly to an extension without dialing their
extension and having to wait for the call to roll to the voice mail system.
To go directly to someone’s voice mailbox:
1.
Dial 577 (or the code provided by your system administrator) on the keypad.
You hear a voice prompt to enter the extension number of the person you
want to send a message to.
2.
3.
Dial the extension number.
You hear a greeting and voice prompt to enter a message.
Record your message and hang up.
NOTE: You can press * on your phone at any time during the greeting to skip to the end of
it.
Personal Greetings
You can record a different voice mail greeting for each of the conditions that
transfers a caller to your voice mailbox:
•
•
when your phone rings and you don’t answer it (the “No Answer” greeting)
when you have activated the Do Not Disturb feature (if this feature is
provided on your telephone)
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Recording Personalized Mailbox Greetings
•
when you are talking on the phone (the “Busy” greeting)
Additional features include the ability to:
•
•
Record your name so that when you leave messages for other users, they
will hear your name instead of your extension.
Replace your personal greetings with the default greetings.
TIP: When you create your greeting be sure to tell the caller they can dial
zero (0) to reach either the automated attendant or the person you have pro-
grammed to answer “zero out” calls.
Recording Personalized Mailbox Greetings
To record a personalized greeting:
1.
2.
Access the voice mail system.
Press 5 from the main voice mail menu and choose the greeting you want to
record by pressing the corresponding digit key.
•
•
•
•
•
•
Press 1 to record the No Answer greeting.
Press 2 to record the Do Not Disturb greeting.
Press 3 to record the Busy greeting.
Press 4 to record your name.
Press 5 to replace your personal greetings with the default greetings.
Press * to return to the main menu.
Listening to Your Greetings
You may want to check your personalized greetings to make sure they are still
appropriate.
1.
2.
Access the voice mail system.
Press 4 from the main voice mail menu and choose the greeting you want to
play by pressing the corresponding digit key.
•
•
•
•
•
Press 1 to play the No Answer greeting.
Press 2 to play the Do Not Disturb greeting.
Press 3 to play the Busy greeting.
Press 4 to play your name.
Press * to return to the main menu.
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Receiving Pager Notification
Receiving Pager Notification
The T6000 system provides the ability for you to be alerted on your mobile phone
or pager that you have received a voice message. You must set this service up with
your system administrator or via Web Portal.
Mobile devices support different types of alerts:
•
•
•
•
Basic numeric pages accept only keypad phone digits (1-0, * and #).
Cell phones support voice streaming.
Some cell phone models can receive text-only e-mails.
E-mail pagers can accept text-only e-mail messages.
You may choose to be alerted:
•
•
Each time you receive any voice message.
Only when you receive a message marked as urgent.
What You Receive on Your Pager/Cell Phone
Numeric - You receive the numbers you entered in the Pager Info box; when you
set up the pager option with the system administrator. The number could be a code
that means something to you.
Voice - when you answer the page, voice mail plays a welcome announcement
followed by a request for the account password. Enter the password and listen to
the normal voice mail menu options. If the voice message is marked as "Urgent",
the first voice message you receive is the urgent message.
When someone leaves a voice mail message on your phone, the system
immediately dials your pager or cellular phone. The system tries to reach you every
five minutes, up to three times if you don’t answer. If you take the call, but you don’t
enter digits at the prompt, the system acts like you never answered the call and
continues trying to reach you as stated above. If you have caller id, your “office”
phone number/name is displayed as the caller.
E-Mail -The message you receive, reads as follows:
Subject: Voice Mail from calling party
Body: the text entered by the system administrator (i.e. Please call me! I need to
talk to you.)
NOTE: If the system administrator left the body text empty, you get as the body: calling
party called you on “date” at “time”.
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Creating a New Group
Managing Distribution Groups
Voice messaging distribution groups can be created as either personal or corporate
groups. Up to 20 personal groups can be created by individuals for their own use
while up to 70 corporate groups can be created.
Corporate (customer) distribution lists are created by an administrator or a user
with access to a customer’s main number voice mail box and are available for use
by all of a customer’s users. By default, corporate group number 10 in each
customer partition is named “Everyone”, includes all mailboxes within a company
and is available to all users. The “Everyone” group is updated whenever a mailbox
assigned to the customer partition is added or deleted.
The following options are available when you access the distribution groups menu
item:
•
•
•
•
•
List all distribution groups
Create a group
Edit a group
Delete a group
Return to the main menu
Creating a New Group
1.
2.
3.
4.
Access the voice mail system.
Press 6 for distribution groups.
Press 3 to create a group.
Enter the number of the group to be created and record the name of the
group.
•
The group number must be from the allowed range and cannot already
exist as a group.
•
•
If the voicemail account is corporate, then allowed range is 10-79.
If the voicemail account is personal, then the allowed range is 80-99.
5.
6.
7.
8.
9.
Press # to confirm or * to cancel.
Enter the extension number of one of the members of the group.
Press # key.
Repeat steps the previous two steps until all members are added.
Press the # key again.
TIP: A group can be created without any members in it. Members can be
added later by using the edit menu to add members. To create a group with
no members, follow the previous steps with one exception. When prompted
to enter members, just press the # key.
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Managing Distribution Groups
NOTE: To create group (corporate or company) distribution lists, you must be in the
mailbox for your company's main number.
Editing or Modifying a Group
1.
2.
3.
4.
5.
Access the voice mail system.
Press 6 for distribution groups.
Press 2 to edit a group.
Enter the number of the group to be edited.
Press a number to select an option from the edit menu:
•
•
•
•
•
•
List all members - press 1
Add a member - press 2
Delete a member - press 3
Play the group name - press 4
Change the name - press 5
Go back to the previous menu - press *.
NOTE: To edit group (corporate or company) distribution lists, you must be in the mailbox
for your company's main number. If the group does not exist, the user will hear
“The group number xx does not exist, Please try again.”
Listing All Group Members
If you pressed 1 for a list of all distribution group members, the following happens:
1.
2.
3.
The total number of members in the group is announced.
The extension of each member is announced.
Press # to skip to the next entry in the list before the number being announced
is finished.
Adding a Member to the Group
If you pressed 2 to add a distribution group member, do the following:
1.
2.
After the prompt, enter the extension number of the member you wish to add.
Press the # sign.
•
The extension number you entered is played back to you for confirmation.
3.
Press the # key to add the user or * key to cancel.
•
If you press # and the member does not exist, you will hear “The member
has been successfully added to this group.”
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Deleting a Group
•
•
If you press # and the member already exists, you will hear “The member
already exists in this group, please try again.”
If you press *, you will be asked to reenter the extension number to add.
Deleting Group Member
If you pressed 3 to delete a distribution group member, do the following:
1.
2.
After the prompt, enter the extension number of the member you wish to
delete.
Press the # sign.
•
The extension number you entered is played back to you for confirmation.
3.
Press the # key to delete the user or * key to cancel.
•
•
•
If you press # and the member exists, you will hear “The member has
been successfully deleted from this group.”
If you press # and the member does not exist, you will hear “The member
does not exist in this group, please try again.”
If you press *, you will be asked to reenter the extension number to
delete.
Playing the Group Name
After accessing the voice mail system, if you pressed 4 to play the name of the
distribution group, the voice mail system plays the previously recorded name of this
group. If there is no recording for this group, you will hear “Unknown.”
Changing the Group Name
If you pressed 5 to change the name of the distribution group, do the following:
1.
The voicemail system plays the prompt:
“Please record the name for this group after the tone, when your recording is
complete press the # key.”
2.
3.
Record the new name for the group.
Press the # sign.
NOTE: To change the group name of a (corporate or company) distribution list, you must
be in the mailbox for your company's main number.
Deleting a Group
1.
2.
Access the voice mail system.
Press 6 for distribution groups.
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Exiting the Voice Mail System
3.
4.
5.
Press 4 to delete a group.
Enter the number of the group to be deleted.
Press # to confirm this is the correct group or * to reject the group.
If you entered the wrong group number and pressed *, you will be prompted
for the number of the group to delete. Enter a different group number or
press * again to return to the distribution group menu.
6.
Press # to finish the delete or press * to cancel the delete process and return
to the distribution group menu.
NOTE: To delete group (corporate or company) distribution lists, you must be in the
mailbox for your company's main number.
Listening to a List of Distribution Groups
1.
2.
Access the voice mail system.
Press 6 for distribution groups.
3.
4.
Press 1 to list all your groups.
Listen to the playback of your groups as follows
•
•
•
the number of groups
the group number
the group name
•
•
If there is no recording for the group name, you will hear “Unknown”.
The corporate group 10 will always be named as “Everyone”.
•
the total number of members in the group.
While reviewing the list of groups, you can skip to the next group by pressing or
clicking the # button.
NOTE: To list all group (corporate or company) distribution lists, you must be in the
mailbox for your company's main number.
Exiting the Voice Mail System
To exit the voice mail system, simply hang up.
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Voice Mail Features (Option B Menu)
6
You can access the voice mail system on your phone by dialing *09 or by pressing
the Voice Mail button.
System settings determine the number (and length) of voice mail messages that
are stored in your voice mailbox. If supported by your system, callers can press “0”
while they are “in” your mailbox to transfer to your main number or operator.
The voice mail system also provides both personal and group distribution lists
which let you send a voice mail to a defined group of people as easily as sending
a voice mail to a single user. Combining the ability to compose a voice mail
message before sending it with a distribution list, you can easily create and send a
voice mail message to multiple users or lists.
NOTE: The voice mail system can only save a certain number messages as configured
by your service provider. If the maxium number of messages is reached and you
receive a new voice mail message, it will not be stored. You must delete some old
voice mail messages to receive any more.
Menus and Commands
The following commands allow you to access your voice mail system.
Table 17: Voice Mail Main Menu
Access Code
Function
4
5
Record and listen to personal greetings (for options see “Voice
Mail Personal Greeting List” on page 102)
Play new messages
Play saved messages
192
6
Compose a message (for options see “Voice Mail Compose List”
on page 103)
16
9
Mailbox Options (for options see “Voice Mail Malbox Options List”
on page 104)
Exit the voice mail system
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Menus and Commands
Table 18: Voicemail Message Controls
Before Mail
Message
After Mail
Message
During Mail
Message
Feature
Rewind
NA
NA
NA
3
2
Rewind to beginning
Delete
NA
3
22
3
Fast Forward
Fast Forward to end
Next
NA
NA
5
NA
NA
5
4
44, #
5
Save
7
7
7
Pause/Unpause Play
Replay
NA
8
NA
8
*
NA
13
14
17
NA
Forward
13
14
17
*
13
14
17
*
Call Back Originator
Reply
Main Menu
Table 19: Voice Mail Personal Greeting List
Record
Access Code
Play
1
2
3
4
5
#
No Answer greeting
Do Not Disturb greeting
Busy greeting
No Answer greeting
Do Not Disturb greeting
Busy greeting
Replace with default greetings Name
Play personal greetings
NA
NA
Return to main voice mail
menu
NA
Return to main voice mail menu
* (star)
Table 20: Voice Mail Distribution List
Access Code
Function
1
Hear a list of all distribution groups
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Table 20: Voice Mail Distribution List
Access Code
Function
2
Edit a distribution group
1 - list of members
2 - add a member
3 - delete a member
4 - hear the group name
5 - change the name
* - return to the previous menu
3
Create a distribution group
Delete a distribution group
Return to main voice mail menu
4
* (star)
Table 21: Voice Mail Compose List
Function
Access Code
1
2
3
#
Send message
Change message (re-record)
Review message (listen to recorded message)
Set message options (for options see “Voice Mail Message
Options List” on page 103)
Table 22: Voice Mail Message Options List
Function
Access Code
1
4
Requests Return Receipt (you are notified recipient as accessed
the message) and sends the message
Marks message as Private (it cannot be forwarded) and then
sends the message
6
#
Marks message as Urgent and sends the message
Sends the message without any options
NOTE: Occassionally a return receipt may be returned without the recipient hearing the
message if your message is the first new message and the recipient hangs up or
skips to the next message before listening to the message.
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Accessing Your Voice Mail
NOTE: Selecting any of the numbered options immediately returns to the Voice Mail
Compose List. This is also true for callers leaving voice mail who select options
after leaving their voice mail.
Table 23: Voice Mail Custom Operator (Zero Out) List
Access Code
Function
1
Change number of custom operator (zero out target)
Restore default number of custom operator (zero out target)
Return to main voice mail menu
2
* (star)
Table 24: Voice Mail Malbox Options List
Access Code
Function
Change Password
2
5
6
8
#
Custom Operator Assistant
Personal Distribution Groups
Record Name
Main Menu
Accessing Your Voice Mail
You can access your voice mailbox from several different sources:
•
•
•
•
Your phone
Any other internal phone
Any touchtone phone outside your office.
The email program on your PC (password required)
From your phone
1.
2.
Press the messages button or dial *09 to access your voice mail system.
If you dialed *09, press the Dial soft key or line or speaker button or pickup
the handset.
3.
Enter your password (if required).
If you have new voice mail, the messages are identified and played. Other-
wise, you will be prompted with choices to play your inbox messages, play
your saved messages, change your password, playback your greetings,
record new greetings, or exit the voice mail system.
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From any other internal phone
4.
Press the corresponding digit on your phone to select the desired voice mail
function.
From any other internal phone
1.
Dial 555 (or the code provided by your system administrator).
NOTE: Some phones may require a # after the dialed digits in order to dial the number. If
you do not hear the greeting immediately after dialing the last digit. Press # to
complete dialing.
You hear a welcome greeting and are prompted to enter your extension
number.
2.
3.
Enter your extension number. You are prompted to enter your password.
Enter your numeric password, followed by the # key.
If you have new, or previously heard but not saved or deleted, voice mail, the
message is identified and played. Otherwise, you are prompted with choices
to play your saved messages, change your password, playback your greet-
ings, record new greetings, or exit the voice mail system.
4.
Press the corresponding digit on your phone to select the desired voice mail
function.
From any outside touchtone phone
Dialing Main Number
1.
Dial your main telephone number for the Auto Attendant feature and press
555 (or the code provided by your system administrator).
You hear a welcome greeting and are prompted to enter your extension
number.
NOTE: If your system is set up for direct voice mail access, dial the telephone number
you have been given for voice mail system access by your system administrator.
2.
3.
4.
Enter your extension number.
You will be prompted to enter your password.
Enter your numeric password, followed by the # key.
If you have new, or previously heard but not saved or deleted, voice mail, the
message is identified and played. Otherwise, you are prompted with choices
to play your saved messages, change your password, playback your greet-
ings, record new greetings, or exit the voice mail system.
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Accessing Your Voice Mail
5.
Press the corresponding digit on your phone to select the desired voice mail
function.
NOTE: Pressing the * key from the main voice mail menu will send you to the main auto-
attendant menu. You may then dial extension numbers to reach internal parties or
access any other feature available from the auto attendant.
Dialing Your Telephone
1.
Call your telephone number.
NOTE: You must be able to dial your number directly from outside the system to use this
method.
2.
3.
4.
5.
Wait for your phone to forward to your voice mail mailbox.
Press the * key.
You will be prompted to enter your password.
Enter your numeric password, followed by the # key.
If you have new, or previously heard but not saved or deleted, voice mail, the
message is identified and played. Otherwise, you are prompted with choices
to play your saved messages, change your password, playback your greet-
ings, record new greetings, or exit the voice mail system.
6.
Press the corresponding digit on your phone to select the desired voice mail
function.
NOTE: Pressing the * key from the main voice mail menu will send you to the main auto-
attendant menu. You may then dial extension numbers to reach internal parties or
access any other feature available from the auto attendant.
From the email program on your PC
1.
Open your email reader.
2.
Open the email message containing the voice mail.
3.
Open the attachment in the email message.
•
If this is the first time you have opened a voice mail in your email
application, you will be asked to associate the file type to the media player
you wish to use to listen to the voice mail file type.
4.
Your default media player will open.
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Rewind/Fast Forward
•
If you get an error message, the voice mail has not been recorded in a
compatible file format and cannot be played.
5.
Select “open the file” on the dialog box that appears to play the message
The voice mail message plays concurrently with any audio (such as music
CDs or streaming music) coming from your speakers. Stop or mute other
features before playing the voice mail message to increase the clarity of the
message. DO NOT mute the other applications by clicking on the speaker in
the Windows System Tray since this will mute the speakers for all sources,
including the voice mail you are trying to play. Also remember to check the
volume level on your speakers before playing any voice mail messages.
6.
Close the media player when you are finished listening to voice mails.
Using Controls While Playing Messages
The system provides you with message control options as described in the
following sections.
Rewind/Fast Forward
While listening to a message follow these steps:
•
•
•
Press 2 to skip back in 5 second increments.
Press 4 to skip forward in 5 second increments.
Repeat the process to further rewind or fast forward.
Rewind to the Beginning of a Message
If you want to return to the beginning of the message:
Press 22.
•
Fast Forward to the End of a Message
If you want to forward to the end of a message:
Press 44.
•
Pause Play of a Message
To pause play of a message or to resume play of a paused message:
Press *.
•
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Composing Messages before Sending
Composing Messages before Sending
The compose feature of the voice mail system allows you to record a message and
review or change it before sending it to any number of users or distribution groups.
You first enter the extensions and distribution group numbers of the recipients and
then record and send your message.
Compose and Send a Message
1.
Access the voice mail system.
2.
3.
Press 6 to select compose a message.
Enter the phone numbers or group numbers of those persons you want to
receive the message followed by the # key.
4.
5.
6.
When you are finished, press # again to complete your mailing list.
Record your message after the tone and press # when finished.
You are prompted to perform one of the following:
•
•
•
•
Press 1 to send
Press 2 to change
Press 3 to review (your message is played back to you)
Press # to set message options
7.
Press a number to act on your message.
•
•
If you pressed 1, your message is sent and voice mail disconnects.
If you pressed 2, your are returned to the prompt to record your message.
Record again and follow the prompts.
•
•
If you pressed 3, your message is played back to you and you are then
prompted to perform an action from the previous list.
If you pressed #, go to step 8.
8.
Press a number to set any message delivery options.
•
Press 1 to mark the message as return receipt requested (you want to be
notified when the recipient access the message)
•
•
•
Press 4 to mark the message as private
Press 6 to mark the message as urgent
Press # to send the message without any options
Marking a Message as Urgent
To mark a message as urgent, which places it in the recipient(s) voice mailbox
before any regular messages, follow these steps:
1.
2.
Record a message.
Press #.
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Marking a Message as Urgent
3.
Press 6 to mark as urgent and send.
NOTE: If your system administrator has turned on message notification, messages
marked as urgent will automatically notify of the recipient that they have an urgent
voice message.
Changing Your Password
The system default for your voice mail password is your extension number. To keep
others from listening to your voice mail messages, you should change your
password to something only you know.
1.
2.
3.
4.
5.
Access the voice mail system.
Press 16 to access the Mailbox Options menu.
Press 2 to change your password.
Enter your new password by pressing numbers on the keypad followed by #.
Enter your new password again. A prompt will tell you if you have successfully
changed your password.
NOTE: If you have messages in your voice mail box, but you want to skip them and
change your password, press * to get the main menu, then follow the above steps.
Otherwise listen to your messages and then follow the above steps.
Skipping the Mail Menu to Hear Messages
To immediately begin listening to voice mail, press 5 during the voice mail menu
announcement.
Returning to the Auto Attendant or Operator
When calling from outside of the VoIP system, you can escape from voice mail to
the auto attendant or operator using the star (*) key. Press * or # (as directed by the
prompts) to move from the selected option to the previous menu. When you reach
the main voice mail menu, press 9 to transfer to the main number or operator.
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Zeroing Out to a Custom Operator
Zeroing Out to a Custom Operator
When callers reach your voice mail, you can give them the option to leave a
message or dial zero (0) and reach your custom operator (which may be the auto
attendant or another phone number). By default, the system will route callers to the
auto attendant when they press zero. You can change the destination from the
voice mail main menu.
TIP: When you record your greetings, be sure to tell callers than they can
press zero (0) to be transferred to the auto attendant or to your designated
alternate phone number.
NOTE: This feature is not supported for stand-alone mailboxes.
To hear or change where pressing zero (0) goes, follow these steps:
1.
2.
3.
4.
Access the voice mail system.
Press 16 to access the Mailbox Options menu.
Press 5 to hear or change your custom operator selection.
You should hear an announcement that your custom operator is a phone
number you previously programmed or the default selection.
NOTE: If a custom operator is not available, you will hear a message to that effect.
5.
Do one of the following:
•
•
•
Press 1 to change your custom operator number, see step 6.
Press 2 to restore the default custom operator, see step 7.
Press * to return to the voice mail main menu, see step 8.
6.
7.
8.
If you pressed 1, enter your custom operator number, press # and listen to
the confirmation announcement.
If you pressed 2, listen to the announcement that your default custom
operator has been restored.
If you pressed *, listen to the voice mail main menu.
NOTE: Entered numbers must match a valid dial plan (i.e., extensions must match your
4-, 5- or 6-digit plan, or a valid outside number, including all necessary access and
area code numbers), cannot be the same extension as your mail box, and you
must be able to dial the number entered from your phone. You will receive an error
message if you enter an invalid number or are not allowed to enter a long distance
number as your custom operator.
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Marking a Message as Urgent
TIP: If you cannot make long distance calls from your phone and attempt to
enter a long distance number as the custom operator without the access
codes, the system will accept the digits, but when the caller presses zero (0),
the call will be disconnected.
Replaying a Message
To replay a voice mail message, press 8.
Saving a Message
To save a voice mail message, press 7.
NOTE: When you save a voice mail message, the message is moved to the saved
messages, and is unavailable until you exit and re-enter voice mail.
Skipping to the Next Message
To skip to the next voice mail message, press 5 at any time.
Deleting a Message
To delete a voice mail message, press 3.
NOTE: When you delete a voice mail message, the message is deleted, but the caller ID
and message received information (date, time, etc.) remains in the inbox listing
until you exit voice mail.
Forwarding a Message to Another Mailbox
To forward a voice mail message to another mailbox, follow these steps:
1.
Press 13.
You hear a prompt to enter the number of the person(s) to whom you want to
forward the message.
2.
Enter the phone number and then either:
•
•
press # to enter another number or,
press ## if this is the only (or last) person to receive the forwarded
message.
3.
You get a prompt to leave an introduction to the forwarded message:
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Replying to a Message
a. Record your introductory message.
To forward the voice mail immediately without an introductory message,
press # immediately after the prompt.
b. Press # to accept the message.
4.
Choose one of the following options to finish forwarding:
•
•
•
•
•
Press 1 to forward the message.
Press 2 to change the introductory message.
Press 3 to review the introductory message.
Press 9 to mark urgent and forward.
Press * to cancel the forward.
Press * at anytime to cancel the forward. If you press *, you must reenter the
extension(s) and any desired introduction.
Replying to a Message
To reply to a message you receive:
1.
Press 17 to reply to the message.
You hear a prompt to record your reply.
Record your reply message.
2.
3.
Press # to accept your message.
Your voice mail system gives you the following options:
•
•
•
•
•
Press 1 to send reply.
Press 2 to change reply.
Press 3 to review reply.
Press 9 to mark urgent and reply.
Press * to cancel the reply and re-record.
You hear the message options again.
Dialing Back a Caller
To dial a caller who left a message (if Caller ID information is available):
Press 14.
Sending a Message Directly to an Extension
You can send a voice mail message directly to an extension without dialing their
extension and having to wait for the call to roll to the voice mail system.
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Recording Personalized Mailbox Greetings
To go directly to someone’s voice mailbox:
1.
Dial 577 (or the code provided by your system administrator) on the keypad.
You hear a voice prompt to enter the extension number of the person you
want to send a message to.
2.
3.
Dial the extension number.
You hear a greeting and voice prompt to enter a message.
Record your message and hang up.
NOTE: You can press * on your phone at any time during the greeting to skip to the end of
it.
Personal Greetings
You can record a different voice mail greeting for each of the conditions that
transfers a caller to your voice mailbox:
•
•
when your phone rings and you don’t answer it (the “No Answer” greeting)
when you have activated the Do Not Disturb feature (if this feature is
provided on your telephone)
•
when you are talking on the phone (the “Busy” greeting)
Additional features include the ability to:
•
Record your name so that when you leave messages for other users, they
will hear your name instead of your extension.
•
Replace your personal greetings with the default greetings.
TIP: When you create your greeting be sure to tell the caller they can dial
zero (0) to reach either the automated attendant or the person you have pro-
grammed to answer “zero out” calls.
Recording Personalized Mailbox Greetings
To record a personalized greeting:
1.
2.
Access the voice mail system.
Press 4 from the main voice mail menu and choose the greeting you want to
record by pressing the corresponding digit key.
•
•
•
•
•
Press 1 to record the No Answer greeting.
Press 2 to record the Do Not Disturb greeting.
Press 3 to record the Busy greeting.
Press 4 to replace your personal greetings with the default greetings.
Press 5 to play your personal greetings.
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Receiving Pager Notification
•
Press # to return to the main menu.
To record your name:
1.
2.
3.
Access the voice mail system.
Press 16 for Mailbox Options.
Press 8 to record your name.
Listening to Your Greetings
You may want to check your personalized greetings to make sure they are still
appropriate.
1.
2.
3.
Access the voice mail system.
Press 4 on the main voice mail menu to reach the Greetings menu.
Press 5 from the greetings menu and choose the greeting you want to play
by pressing the corresponding digit key.
•
•
•
•
•
Press 1 to play the No Answer greeting.
Press 2 to play the Do Not Disturb greeting.
Press 3 to play the Busy greeting.
Press 4 to play your name.
Press * to return to the main menu.
Receiving Pager Notification
The T6000 system provides the ability for you to be alerted on your mobile phone
or pager that you have received a voice message. You must set this service up with
your system administrator or via Web Portal.
Mobile devices support different types of alerts:
•
•
•
•
Basic numeric pages accept only keypad phone digits (1-0, * and #).
Cell phones support voice streaming.
Some cell phone models can receive text-only e-mails.
E-mail pagers can accept text-only e-mail messages.
You may choose to be alerted:
•
•
Each time you receive any voice message.
Only when you receive a message marked as urgent.
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What You Receive on Your Pager/Cell Phone
What You Receive on Your Pager/Cell Phone
Numeric - You receive the numbers you entered in the Pager Info box; when you
set up the pager option with the system administrator. The number could be a code
that means something to you.
Voice - when you answer the page, voice mail plays a welcome announcement
followed by a request for the account password. Enter the password and listen to
the normal voice mail menu options. If the voice message is marked as "Urgent",
the first voice message you receive is the urgent message.
When someone leaves a voice mail message on your phone, the system
immediately dials your pager or cellular phone. The system tries to reach you every
five minutes, up to three times if you don’t answer. If you take the call, but you don’t
enter digits at the prompt, the system acts like you never answered the call and
continues trying to reach you as stated above. If you have caller id, your “office”
phone number/name is displayed as the caller.
E-Mail -The message you receive, reads as follows:
Subject: Voice Mail from calling party
Body: the text entered by the system administrator (i.e. Please call me! I need to
talk to you.)
NOTE: If the system administrator left the body text empty, you get as the body: calling
party called you on “date” at “time”.
Managing Distribution Groups
Voice messaging distribution groups can be created as either personal or corporate
groups. Up to 20 personal groups can be created by individuals for their own use
while up to 70 corporate groups can be created.
Corporate (customer) distribution lists are created by an administrator or a user
with access to a customer’s main number voice mail box and are available for use
by all of a customer’s users. By default, corporate group number 10 in each
customer partition is named “Everyone”, includes all mailboxes within a company
and is available to all users. The “Everyone” group is updated whenever a mailbox
assigned to the customer partition is added or deleted.
The following options are available when you access the distribution groups menu
item:
•
•
•
List all distribution groups
Create a group
Edit a group
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Managing Distribution Groups
•
•
Delete a group
Return to the main menu
Creating a New Group
1.
2.
3.
4.
5.
Access the voice mail system.
Press 16 for Mailbox Options.
Press 6 for distribution groups.
Press 3 to create a group.
Enter the number of the group to be created and record the name of the
group.
•
The group number must be from the allowed range and cannot already
exist as a group.
•
•
If the voicemail account is corporate, then allowed range is 10-79.
If the voicemail account is personal, then the allowed range is 80-99.
6.
7.
8.
9.
Press # to confirm or * to cancel.
Enter the extension number of one of the members of the group.
Press # key.
Repeat steps the previous two steps until all members are added.
10. Press the # key again.
TIP: A group can be created without any members in it. Members can be
added later by using the edit menu to add members. To create a group with
no members, follow the previous steps with one exception. When prompted
to enter members, just press the # key.
NOTE: To create group (corporate or company) distribution lists, you must be in the
mailbox for your company's main number.
Editing or Modifying a Group
1.
Access the voice mail system.
2.
3.
4.
5.
6.
Press 16 for Mailbox Options.
Press 6 for distribution groups.
Press 2 to edit a group.
Enter the number of the group to be edited.
Press a number to select an option from the edit menu:
•
•
•
List all members - press 1
Add a member - press 2
Delete a member - press 3
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Editing or Modifying a Group
•
•
•
Play the group name - press 4
Change the name - press 5
Go back to the previous menu - press *.
NOTE: To edit group (corporate or company) distribution lists, you must be in the mailbox
for your company's main number. If the group does not exist, the user will hear
“The group number xx does not exist, Please try again.”
Listing Members of a Group
If you pressed 1 for a list of all distribution group members, the following happens:
1.
2.
3.
The total number of members in the group is announced.
The extension of each member is announced.
Press # to skip to the next entry in the list before the number being announced
is finished.
Adding a Member to a Group
If you pressed 2 to add a distribution group member, do the following:
1.
2.
After the prompt, enter the extension number of the member you wish to add.
Press the # sign.
•
The extension number you entered is played back to you for confirmation.
3.
Press the # key to add the user or * key to cancel.
•
•
•
If you press # and the member does not exist, you will hear “The member
has been successfully added to this group.”
If you press # and the member already exists, you will hear “The member
already exists in this group, please try again.”
If you press *, you will be asked to reenter the extension number to add.
Deleting a Group Member
If you pressed 3 to delete a distribution group member, do the following:
1.
2.
After the prompt, enter the extension number of the member you wish to
delete.
Press the # sign.
•
The extension number you entered is played back to you for confirmation.
3.
Press the # key to delete the user or * key to cancel.
•
If you press # and the member exists, you will hear “The member has
been successfully deleted from this group.”
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Managing Distribution Groups
•
•
If you press # and the member does not exist, you will hear “The member
does not exist in this group, please try again.”
If you press *, you will be asked to reenter the extension number to
delete.
Playing the Group Name
After accessing the voice mail system, if you pressed 4 to play the name of the
distribution group, the voice mail system plays the previously recorded name of this
group. If there is no recording for this group, you will hear “Unknown.”
Changing the Group Name
If you pressed 5 to change the name of the distribution group, do the following:
1.
The voicemail system plays the prompt:
“Please record the name for this group after the tone, when your recording is
complete press the # key.”
2.
3.
Record the new name for the group.
Press the # sign.
NOTE: To change the group name of a (corporate or company) distribution list, you must
be in the mailbox for your company's main number.
Deleting a Group
1.
Access the voice mail system.
2.
3.
4.
5.
6.
Press 16 for Mailbox Options.
Press 6 for distribution groups.
Press 4 to delete a group.
Enter the number of the group to be deleted.
Press # to confirm this is the correct group or * to reject the group.
If you entered the wrong group number and pressed *, you will be prompted
for the number of the group to delete. Enter a different group number or
press * again to return to the distribution group menu.
7.
Press # to finish the delete or press * to cancel the delete process and return
to the distribution group menu.
NOTE: To delete group (corporate or company) distribution lists, you must be in the
mailbox for your company's main number.
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Listening to a List of Distribution Groups
Listening to a List of Distribution Groups
1.
2.
3.
4.
5.
Access the voice mail system.
Press 16 for Mailbox Options.
Press 6 for distribution groups.
Press 1 to list all your groups.
Listen to the playback of your groups as follows
•
•
•
the number of groups
the group number
the group name
•
•
If there is no recording for the group name, you will hear “Unknown”.
The corporate group 10 will always be named as “Everyone”.
•
the total number of members in the group.
While reviewing the list of groups, you can skip to the next group by pressing or
clicking the # button.
NOTE: To list all group (corporate or company) distribution lists, you must be in the
mailbox for your company's main number.
Exiting the Voice Mail System
To exit the voice mail system, simply hang up.
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Exiting the Voice Mail System
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Set Up Outlook for TAPI
7
This chapter explains how you can set up and use Microsoft Outlook to use TAPI
to dial phone numbers using your telephone. Information includes the following:
•
•
•
•
Using TAPI to call from Outlook
Installing the TAPI 2.1-compliant support software
Configuring Windows so that Outlook can use TAPI
Configuring Outlook to use the VocalData telephone number
NOTE: Although Outlook is used as the example, this information can also be applied to
other TAPI-enabled applications.
Using TAPI to Call from Outlook
Once you have configured Outlook or another TAPI-enabled program to dial using
the system, you can place calls through your telephone from the application. You
must be connected to the same network that your phone is connected to for TAPI-
enabled dialing to work with your phone.
This example uses Outlook, but other TAPI-enabled programs will be similar. The
application documentation or online help should have information on making calls
using the TAPI functionality.
To place a call from Outlook, use the following steps:
1.
2.
3.
Start Outlook (if not already running).
Click the Contacts icon to switch to the Contacts listing.
Right click on the contact you wish to call to bring up the Actions pop-up
menu.
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Using TAPI to Call from Outlook
4.
Click Call Contact on the menu (circled in the previous screen) to open the
New Call dialog box.
5.
Click Start Call to dial the telephone number displayed in the Number field.
NOTE: You cannot call four-digit extensions from Outlook. A complete 7- or 10-digit
phone number must be used.
TIP: Always check to be sure you have the correct number selected before
starting a call. If you have multiple phone numbers entered for the person
you are calling, you must use the drop-down list to select the number to call.
6.
The speaker on your telephone should be activated and you should hear
ringing or a busy signal as the call is connected to the dialed number.
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7.
If the person you called answers, carry-on the conversation in the usual
manner.
NOTE: Do NOT click the Close button or icon in the New Call dialog box while carrying
on a conversation on the speakerphone (if available on your phone). Closing the
New Call dialog box while using the speakerphone will end the call immediately.
Minimize the New Call dialog box or, if you need to close the dialog box, pick up
the handset. Picking up the handset moves control of the call to the physical
phone from the computer under Outlook and TAPI.
8.
End the call by hanging up the handset, pressing the speaker button or
clicking the Close button or icon in the New Call dialog box.
Installing the TAPI Support Software
To install and set up the TAPI 2.1-compliant software, use the following steps:
1.
2.
Start Web Portal.
Click the Options tab.
3.
4.
Click the PC Integration tab.
Click Install TAPI Service Provider to begin the installation process.
5.
Depending on the PC’s operating system and security settings, a security
warning window may be displayed as part of the install. Select a method for
the installation and click OK. This procedure uses the Save this program to
disk option so that the install is available if needed again.
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Installing the TAPI Support Software
6.
Choose where to save the TAPI.EXE file and click Save. This example saves
it to the desktop so that it is easy to find.
7.
Find the TAPI.EXE file (shown here on the PC desktop) and double-click it to
run the install program.
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8.
Depending on the PC’s operating system and security settings, a security
warning window may be displayed as part of the install. Click Run to install
or Cancel to not install TAPI.
9.
Click Next in the Welcome dialog box to install the TAPI program.
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Installing the TAPI Support Software
10. Click Next to start the installation.
11. The Installing dialog box shows the progress of the installation.
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NOTE: A dialog box may appear while the Installation dialog is still running. Do NOT click
Cancel or the close icon when the dialog box appears. You will be returning to this
dialog box after completing two steps.
12. When the dialog box appears while the Installing dialog box continues to run,
do the following:
a. Enter the IP addresses provided by your system administrator in the
Server IP Address 1 and
2
fields.
b. Click Add to add your telephone number (the one that will be used with
the TAPI-enabled program [such as Outlook]).
13. Enter your telephone number and password and click OK.
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Configuring Windows for TAPI
14. Click OK in the dialog box.
15. Click Finish in the Installation Complete dialog box to complete the TAPI
program installation.
Configuring Windows for TAPI
For TAPI-enabled programs to be able to dial using the TAPI Service Provider,
Windows must be configured correctly to be able to use the proper line, get an
outside line, and dial correctly.
General Information
The following notes apply to all TAPI-enabled programs:
•
•
•
The program must be set to use Tekelec T6000 Telephone Service
Provider that must be installed on your PC.
The access codes required for outside calls (usually 9 or 8) must be
configured.
Instructions for handling area codes and, if necessary, 10-digit dialing
must be configured.
Setting Up TAPI
Use the following steps to set up TAPI 2.1-compliant Service Provider in Windows.
These steps are from Windows XP. Other Windows versions should be similar.
1.
2.
Click Start and Control Panel to open the Control panel window.
Double click Phone and Modem Options (circled).
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3.
Click Edit (circled) in the Phone and Modem Options dialog box.
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Configuring Windows for TAPI
4.
In the Edit Location dialog box, click the General tab (if not selected) and do
the following:
a. Enter a Location name, if desired (boxed).
b. Make sure the Country/Region and Area Code information match your
location and area code (see arrows).
c. Set the outside access digits in the Dialing Rules section to the digit that
must be dialed to make an outside call (circled).
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5.
6.
Click Apply.
Click the Area Code Rules tab and do one of the following:
•
•
Click New to add an area code to the list.
Highlight an existing entry and click Edit to make changes.
NOTE: If you have never configured Phone and Modem Options for your Windows
computer, the Area Code Rules field will be empty. If you have setup Phone and
Modem Options before for any device or application, the previously entered
information will be displayed.
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Configuring Windows for TAPI
7.
Enter the three-digit area code in the Area Code field for each area code
where you have special rules that need to apply - such as dialing all 10 digits
within your area code or having multiple area codes that are not long distance
- by filling in the necessary information in the New/Edit Area Code Rule dialog
box.
NOTE: Depending on whether you clicked New or Edit, the dialog box will say either New
Area Code Rule or Edit Area Code Rule. If you clicked Edit, the area code you
highlighted will be displayed in the Area Code field.
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Example: Residents in the Dallas area have three area codes (shown in the
Edit Locations), must dial the entire 10-digit number for all calls and do not
need to dial 1 before making calls to any of those three area codes. As a
result, the information in the Edit Area Code Rule box for 214 is set as fol-
lows:
•
•
•
“Include all the prefixes within this area code” is selected.
“Dial 1” is unchecked.
“Include the area code” is checked.
8.
Click Apply when the information is correctly set and do one of the following:
•
•
•
Click New to add another area code to the list.
Highlight another existing entry and click Edit to make changes.
Click Calling Card if you use a calling card for calls, select the type of
calling card you use and fill in the appropriate fields.
NOTE: If you need additional information about using Calling Card, please consult the
Windows on-line help from the Start menu.
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Configuring Windows for TAPI
9.
When you are finished entering information in the New Location or Edit
Location dialog box, click OK to accept the dialing properties, and close the
dialog box and return to the Phone and Modem Options dialog box.
10. Click the Advanced tab to see the list of available telephone providers.
11. If you completed the T6000 setup as part of the TAPI install from Web Portal
you should see the Tekelec T6000 Telephony Service Provider (circled) and
can skip to “Configuring Outlook to Use TAPI”.
12. If you did not complete the T6000 setup as part of the TAPI install from Web
Portal, click Add to open the Add Provider dialog box.
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13. Select Tekelec T6000 Telephony Service Provider and click Add.
14. When the Tekelec dialog box appears, do the following:
a. Enter the IP addresses provided by your system administrator in the
Server IP Address 1 and 2 fields.
b. Click Add to add your telephone number (the one that will be used with
the TAPI-enabled program [such as Outlook]).
15. Enter your telephone number and password and click OK.
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Configuring Outlook to Use TAPI
16. Click OK to return to the Phone and Modem Options dialog box.
17. Click Close in the Phone and Modem Options dialog box.
Windows is now configured to allow users to make calls from their contacts, but the
TAPI-enabled program must be configured to use the line for dialing. For
information on configuring the program to use the telephone line for dialing, go to
“Configuring Outlook to Use TAPI”.
Configuring Outlook to Use TAPI
To configure Outlook or another TAPI-enabled program to dial using the system,
use the following steps:
1.
2.
3.
If not already running, start Outlook (or the TAPI-enabled application).
Click the Contacts icon to switch to the Contacts listing.
Right click any contact to bring up the Actions shortcut menu.
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4.
Click Call Contact on the menu (circled in the previous screen) to open the
New Call dialog box.
5.
6.
Click Dialing Options to open the Dialing Options dialog box.
Click on the drop-down menu in the Connect using line field and scroll down
any entries until you find your telephone number (circled).
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Configuring Outlook to Use TAPI
7.
8.
Select your telephone number and click OK to return to the New Call dialog
box.
You may call this contact or close the New Call dialog box.
NOTE: Outlook (or your TAPI-enabled application) is now configured to place calls using
your telephone number.
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B
Index
Basic Features
• • • • • •
Adjusting the Volume 5
Line Button Indicators 6
Basic Phone Features 5
Adjust Ringer Volume 5
Answer Phone 5
A
Abbreviated Dial 13
Abbreviated Dial Code
Create 13
Answering Second Call 5
Dial Tones 30
Directory, Accessing 9
Directory, Adding Entries 9
Directory, Using 9
Ending Call 6
Feature Activation Digit 13
Hanging Up 6
Listening to Music on Hold 40
Making External Calls 6
Making Internal Calls 6
Missed Calls 7
Redial 8
Ringer Patterns 30
Speakerphone
Delete 14
Modify 14
Use 14
Verify 15
Accessing Voice Mail
From any other internal phone
Default Menu 65
Option A Menu 86
Option B Menu 105
From any Outside Touchtone Phone
Dialing Main Number (Default Menu) 65
Dialing Main Number (Option A Menu) 86
Dialing Main Number (Option B Menu) 105
Dialing Your Telephone (Default Menu) 66
Dialing Your Telephone (Option A Menu) 87
Dialing Your Telephone (Option B Menu) 106
From any outside touchtone phone
Default Menu 65
Using 10
Troubleshooting Speakerphone 11
Billing Codes 16
Blind Transfer 16
Option A Menu 86
Option B Menu 105
From the Email Program on your PC
Default Menu 66
Option A Menu 87
Option B Menu 106
From your phone
C
Call Answering 5
Second Call (Answer) 5
Call Block
Add Members 18
Add Number of Last Call 17
Delete Members 18
Disable 17
Enable 17
List Members 18
Default Menu 64
Option A Menu 85
Option B Menu 104
Add Voice Mail Distribution Group Members
Default Menu 77
Call Block (Selective Call Rejection) 17
Call Forward (All Calls) 20
Phone Feature Buttons
Disable Call Forward 21
Set Forward 20
Option A Menu 98
Option B Menu 117
Adjust Ringer Volume 5
Adjusting the Volume 5
Anonymous Call Rejection 15
Disable 15
Enable 15
Answering a Call 5
Answering Second Call 5
Authorization Code Calling 15
Auto Attendant
Call Forward (Busy) 21
Disable 23
Enable 22
Call Forward (No Answer) 23
Disable 24
Enable 23
Call Forward (Out of Service) 24
Disable 26
Returning to
Enable 25
Default Menu 70
Option A Menu 91
Option B Menu 109
Call Forward, Selective 53
Add Forwarded Numbers 55
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Delete Forwarded Numbers 56
Enable 54
Enter Forward Number 54
Identify Forwarding Destination Number 55
List Forwarded Numbers 55
Default Menu 71
Option A Menu 93
Option B Menu 111
Deleting Voice Mail Distribution Group
Default Menu 78
Option A Menu 99
Option B Menu 118
Dial Tones 30
Call Pickup 26
Directed 26
Group 26
Call Return 27
Call Trace 27
Call Waiting 27
Dialing Back a Caller
Default Menu 73
Option A Menu 94
Option B Menu 112
Directed Call Pickup 26
Directory 9
Answering the Second Call 28
Suspending 28
Switch Between Calls 28
Caller ID Block 29
Accessing 9
Calling
Adding Entries 9
Disable Call Forward (All Calls) 21
Distinctive Ring 30
Distribution Groups
Add Members
External 6
Internal 6
Change Voice Mail Distribution Group Name
Default Menu 78
Option A Menu 99
Default Menu 77
Option A Menu 98
Option B Menu 117
Change Name
Option B Menu 118
Changing Your Voice Mail Password
Default Menu 69
Option A Menu 90
Default Menu 78
Option A Menu 99
Option B Menu 118
Creating
Option B Menu 109
Cisco Telephone Features Table 2
Components
Descriptions 1
Composing Messages before Sending
Default Menu 68
Default Menu 76
Option A Menu 97
Option B Menu 116
Delete Members
Default Menu 77
Option A Menu 99
Option B Menu 117
Deleting
Option A Menu 89
Option B Menu 108
Steps
Default Menu 68
Option A Menu 89
Option B Menu 108
Conference 29
Default Menu 78
Option A Menu 99
Option B Menu 118
Editing
Default Menu 76
Option A Menu 98
Option B Menu 116
List Members
Default Menu 77
Option A Menu 98
Option B Menu 117
Listing Groups
Default Menu 79
Option A Menu 100
Option B Menu 119
Modifying
Tips 29
Configuring Outlook to Use TAPI 136
Configuring Windows for TAPI 128
Setting Up TAPI 128
Connecting Your Telephone 3
Creating New Voice Mail Distribution Group
Default Menu 76
Option A Menu 97
Option B Menu 116
D
Delete Voice Mail Distribution Group Members
Default Menu 77
Option A Menu 99
Option B Menu 117
Deleting a Voice Mail Message
Default Menu 76
Option A Menu 98
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Option B Menu 116
Play Name
G
Group Call Pickup 26
Group Speed Dial 30
Default Menu 78
Option A Menu 99
Option B Menu 118
H
Hands-Free Calling with Speakerphone 10
Hanging Up 6
Hold 30
Hold-on Queuing 31
How to
E
Editing Voice Mail Distribution Group
Add Members
Default Menu 77
Option A Menu 98
Option B Menu 117
Change Name
Answer the Phone 5
Hang up 6
Mark a Message as Urgent
Default Menu 69
Option A Menu 90
Option B Menu 108
Reply to a Message
Default Menu 72
Option A Menu 93
Option B Menu 112
Suspend Call Waiting 28
Use Controls While Playing Messages
Default Menu 67
Default Menu 78
Option A Menu 99
Option B Menu 118
Default Menu 76
Delete Members
Default Menu 77
Option A Menu 99
Option B Menu 117
List Members
Default Menu 77
Option A Menu 98
Option B Menu 117
Option A Menu 98
Option B Menu 116
Play Name
Option A Menu 88
Option B Menu 107
Hunt Groups 31
Default Menu 78
I
Option A Menu 99
Option B Menu 118
Enable Call Forward (All Calls)
Phone Feature Buttons 20
Ending Call 6
Installing TAPI 123
Intercom Calls (Receive Only) 32
Internal Calls 6
Internal Dial Tone 30
Internal Ring 30
Introduction 1
Accessing Phone Features 1
In This Manual 1
IP Telephones
Exiting the Voice Mail System
Default Menu 79
Option A Menu 100
Option B Menu 119
External Calls 6
Components
External Dial Tone 30
External Ring 30
Descriptions 1
L
F
Line Button Indicators 6
List Voice Mail Distribution Group Members
Default Menu 77
Feature Activation Digit 13
Features 13
Features Table 2
Find-Me
with Remote Phone 53
Forwarding a Voice Mail Message
Default Menu 72
Option A Menu 98
Option B Menu 117
Listening to Music on Hold 40
Listening to Your Voice Mailbox Greetings
Default Menu 74
Option A Menu 93
Option B Menu 111
Option A Menu 95
Option B Menu 114
Listing of Voice Mail Distribution Groups
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Default Menu 79
Option A Menu 100
Option B Menu 119
MIssed Calls
Managing 7
Viewing 7
Missed Calls
M
Main Display Softkeys 7
Managing Distribution Groups
Missed Calls Display Softkeys 7
Modifying Voice Mail Distribution Group
Add Members
Available Options
Default Menu 75
Option A Menu 97
Default Menu 77
Option B Menu 115
Default Menu 75
Option A Menu 97
Option A Menu 98
Option B Menu 117
Change Name
Option B Menu 115
Meet-Me Conference 32
Adding More Ports to an Active Conference 35
Cancel (Delete) 38
Dialing in to Join 32
Dialing in Too Early 35
Dropping 36
Default Menu 78
Option A Menu 99
Option B Menu 118
Default Menu 76
Delete Members
Default Menu 77
Option A Menu 99
Option B Menu 117
List Members
Entering an Incorrect ID 35
Extending the Conference Duration 35
Join 32
Default Menu 77
List of 39
Locking 36
Lowering Hands 37
Modify (Edit) 39
Muting 36
Option A Menu 98
Option B Menu 117
Option A Menu 98
Option B Menu 116
Play Name
Raising Hands 37
Default Menu 78
Roll Call 35
Option A Menu 99
Option B Menu 118
Moving Your Telephone 3
Music on Hold 40
Mute 40
Schedule (Create) 37
Menus and Commands
Default Menu 61
Option A Menu 81
Option B Menu 101
Message Controls for Voice Mail
Default Menu 67
N
Fast Forward to the End of a Message
Default Menu 68
Number/URL Mode
Line Button Indicators 6
Option A Menu 89
Option B Menu 107
Option A Menu 88
O
On-hook Dialing 41
Option B Menu 107
Pause Play of a Message
Default Menu 68
Operator
Returning to
Default Menu 70
Option A Menu 91
Option B Menu 109
Zero Out to
Option A Menu 89
Option B Menu 107
Rewind to the Beginning of a Message
Default Menu 67
Default Menu 70
Option A Menu 91
Option B Menu 110
Outlook
Option A Menu 88
Option B Menu 107
Rewind/Fast Forward
Default Menu 67
Configuring to use TAPI 136
Installing TAPI 123
Set up for TAPI 121
Option A Menu 88
Option B Menu 107
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Using TAPI to Make Calls 121
Option B Menu 113
Redial 8
P
Phone Feature Buttons 50
Star Codes 50
Remote Access to Call Forwarding 50
Canceling Remote Forwarding 50
Setting or Changing Remote Forwarding 50
Remote Phone 51
Pager Notification
Information Received
Default Menu 75
Option A Menu 96
Option B Menu 115
Park - MultiCall 40
Password
Dial-in Deactivation 52
Web Portal Deactivation 53
with Find-Me 53
Voice Mail, Changing
Default Menu 69
Remote VOISS Phone
Dial-in Support for Remote Phone 52
Web Portal Support for Remote Phone 52
Replaying a Voice Mail Message
Default Menu 71
Option A Menu 90
Option B Menu 109
Permanent Caller ID Block Release 41
Personal Greetings
Default Menu 73
Option A Menu 92
Option A Menu 94
Option B Menu 113
Phone Components
Descriptions 1
Option B Menu 111
Replying to Voice Mail Messages
Default Menu 72
Option A Menu 93
Play Voice Mail Distribution Group Name
Default Menu 78
Option B Menu 112
Ringer
Option A Menu 99
Option B Menu 118
Priority Call 42
Adjust Volume 5
Ringer Patterns 30
Distinctive Ring 30
Add Members 42
External Ring 30
Delete Members 43
Disable 42
Internal Ring 30
Priority Ring 30
Enable 42
List Members 43
S
Priority Ring 30
Saving a Voice Mail Message
Privacy Guard 44
Access Codes 45
Answering Call 46
Caller Actions 45
Default Menu 71
Option A Menu 92
Option B Menu 111
Selecting a Dialing Mode
Line Button Indicators 6
Selective Call Forward 53
Add Forwarded Numbers 55
Delete Forwarded Numbers 56
Disable 54
Entering Access Codes 45
Recording Name 46
Disabling 47
Enabling 47
Managing Access 47
Managing Access Codes
Changing the Code 47
Listening to Codes 47
Selective Call List 48
Adding Numbers 48
Deleting Numbers 49
Listening to Numbers 48
Enable 54
Enter Forward Number 54
Identify Forwarding Destination Number 55
List Forwarded Numbers 55
Sending a Voice Mail Message Directly to an Extension
Default Menu 73
Option A Menu 94
Option B Menu 112
R
Set Up Oulook for TAPI
Configuring Windows for TAPI
Setting Up TAPI 128
Recording Personalized Voice Mailbox Greetings
Default Menu 74
Installing TAPI 123
Option A Menu 95
Using TAPI to Call from Outlook 121
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Set Up Outlook for TAPI 121
Configuring Windows for TAPI 128
Skipping the Voice Mail Menu
Default Menu 70
Selective Call Forward 53
System Features
Remote Phone 51
Dial-in Deactivation 52
Option A Menu 91
Option B Menu 109
Web Portal Deactivation 53
Remote VOISS Phone
Skipping to the Next Voice Mail Message
Default Menu 71
Dial-in Support for Remote Phone 52
Web Portal Support for Remote Phone 52
Option A Menu 92
Option B Menu 111
T
Speakerphone
TAPI
Troubleshooting 11
Using 10
Speed Dial 57
Configuring Outlook to use 136
Set up Outlook for 121
Using to call from Outlook 121
Telephone
Deleting a Number 58
Identify Assigned Number 58
Program Speed Dial Number 57
Use 57
Settings
Adjust Ringer Volume 5
Adjusting the Volume 5
Telephone Components
Descriptions 1
Identify Assigned Number 58
Speed Dial Buttons
Modify 57
Star Codes
Telephone Features 13
Abbreviated Dial 13
Create Abbreviated Dial Code 13
Delete Abbreviated Dial Code 14
Modify Abbreviated Dial Code 14
Use Abbreviated Dial Code 14
Verify Abbreviated Dial Code 15
Anonymous Call Rejection 15
Disable 15
Abbreviated Dial 13
Add Members to Priority Call 42
Anonymous Call Rejection 15
Billing Codes 16
Call Block (Selective Call Rejection) 17
Call Forward (All Calls) 20
Call Forward (Busy) 21
Call Forward (No Answer) 23
Call Forward (Out of Service) 24
Call Return 27
Enable 15
Authorization Code Calling 15
Billing Codes 16
Call Trace 27
Blind Transfer 16
Caller ID Block 29
Call Block
Delete Priority Call Members 43
Enable/Disable Priority Call 42
List Priority Call Members 43
Permanent Caller ID Block Release 41
Privacy Guard 44
Add Members 18
Add Number of Last Call 17
Delete Members 18
Disable 17
Enable 17
Access Codes 45
List Members 18
Answering Call 46
Caller Actions 45
Call Block (Selective Call Rejection) 17
Call Forward (All Calls) 20
Call Forward (Busy) 21
Disable 23
Entering Access Codes 45
Recording Name 46
Disabling 47
Enable 22
Enabling 47
Call Forward (No Answer) 23
Disable 24
Enable 23
Call Forward (Out of Service) 24
Disable 26
Managing Access 47
Managing Access Codes
Changing the Code 47
Listening to Codes 47
Selective Call List 48
Adding Numbers 48
Enable 25
Call Pickup 26
Deleting Numbers 49
Listening to Numbers 48
Call Return 27
Call Trace 27
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Call Waiting 27
Answering the Second Call 28
Selective Call List (Deleting Numbers) 49
Selective Call List (Listening to Numbers) 48
Suspending 28
Switch Between Calls 28
Caller ID Block 29
Redial
Phone Feature Buttons 50
Redial 50
Conference 29
Star Codes 50
Tips 29
Remote Access to Call Forwarding 50
Canceling Remote Forwarding 50
Setting or Changing Remote Forwarding 50
Selective Call Forward 53
Add Forwarded Numbers 55
Delete Forwarded Numbers 56
Disable 54
Directed Call Pickup 26
Group Call Pickup 26
Group Speed Dial 30
Hold 30
Hold-on Queuing 31
Hunt Groups 31
Intercom Calls (Receive Only) 32
Meet-Me Conference 32
Adding More Ports to an Active Conference 35
Cancel (Delete) 38
Dialing in to Join 32
Dialing in Too Early 35
Dropping 36
Enable 54
Enter Forward Number 54
Identify Forwarding Destination Number 55
List Forwarded Numbers 55
Speed Dial 57
Deleting a Number 58
Identify Assigned Number 58
Program Speed Dial Number 57
Use 57
Entering an Incorrect ID 35
Extending the Conference Duration 35
Join 32
Speed Dial Buttons
List of 39
Modify 57
Locking 36
Transfer 59
Lowering Hands 37
Modify (Edit) 39
Telephone Features Table 2
Telephones
Muting 36
Raising Hands 37
Answering Second Call 5
Call Answering 5
Roll Call 35
Ending Call 6
Schedule (Create) 37
Mute 40
On-hook Dialing 41
Permanent Caller ID Block Release 41
Priority Call 42
Hanging Up 6
Making External Calls 6
Making Internal Calls 6
Moving Your Telephone 3
Transfer 59
Blind 16
Add Members 42
Troubleshooting
Delete Members 43
Disable 42
Enable 42
Speakerphone 11
U
List Members 43
Urgent Pager Notification
Privacy Guard 44
Option A Menu 96
Access Codes 45
Answering Call 46
Caller Actions 45
Caller Actions (Access Codes) 45
Caller Actions (Record Name) 46
Disabling 47
Using TAPI to Call from Outlook 121
Using the Speakerphone 10
V
Enabling 47
Voice Mail
Managing Access 47
Managing Access Codes (Changing) 47
Managing Access Codes (Listening) 47
Selective Call List 48
Selective Call List (Adding Numbers) 48
Controls
Default Menu 67
Option A Menu 88
Option B Menu 107
Fast Forward to the End of a Voice Mail
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Default Menu 68
Option A Menu 89
Option B Menu 107
Marking a Message as Urgent
Default Menu 69
Option B Menu 112
Editing Voice Mail Distribution Group
Default Menu 76
Option A Menu 98
Option B Menu 116
Option A Menu 90
Exiting Voice Mail
Option B Menu 108
Pause Play of a Message
Default Menu 68
Default Menu 79
Option A Menu 100
Option B Menu 119
Option A Menu 89
Forwarding a Message
Default Menu 72
Option B Menu 107
Replying to a Message
Default Menu 72
Option A Menu 93
Option B Menu 111
Option A Menu 93
Introduction
Option B Menu 112
Rewind to the Beginning of a Message
Default Menu 67
Default Menu 61
Option A Menu 81
Option B Menu 101
Option A Menu 88
Listening to Your Greetings
Default Menu 74
Option B Menu 107
Rewind/Fast Forward
Default Menu 67
Option A Menu 95
Option B Menu 114
Option A Menu 88
Managing Distribution Groups
Available Options (Default Menu) 75
Available Options (Option A Menu) 97
Available Options (Option B Menu) 115
Default Menu 75
Option B Menu 107
Voice Mail Features
Accessing Your Mailbox
Default Menu 64
Option A Menu 85
Option A Menu 97
Option B Menu 104
Changing Your Password
Default Menu 69
Option B Menu 115
Menus and Commands
Default Menu 61
Option A Menu 90
Option A Menu 81
Option B Menu 109
Composing Messages before Sending
Default Menu 68
Option B Menu 101
Modifying Voice Mail Distribution Group
Default Menu 76
Option A Menu 89
Option A Menu 98
Option B Menu 108
Steps (Default Menu) 68
Steps (Option A Menu) 89
Steps (Option B Menu) 108
Creating New Voice Mail Distribution Group
Default Menu 76
Option B Menu 116
Pager Notification
Information Received (Default Menu) 75
Information Received (Option A Menu) 96
Information Received (Option B Menu) 115
Personal Greetings
Option A Menu 97
Default Menu 73
Option B Menu 116
Deleting a Message
Default Menu 71
Option A Menu 94
Option B Menu 113
Receiving Pager Notification
Default Menu 74
Option A Menu 93
Option B Menu 111
Deleting Voice Mail Distribution Group
Default Menu 78
Option A Menu 96
Option B Menu 114
Recording a Personalized Mailbox Greeting
Default Menu 74
Option A Menu 99
Option B Menu 118
Dialing Back a Caller
Default Menu 73
Option A Menu 95
Option B Menu 113
Replaying a Message
Default Menu 71
Option A Menu 94
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Option A Menu 92
Option B Menu 111
Returning to Auto Attendant
Default Menu 70
Default Menu 70
Option A Menu 91
Option B Menu 110
Option A Menu 91
Option B Menu 109
Returning to Operator
Default Menu 70
Option A Menu 91
Option B Menu 109
Saving a Message
Default Menu 71
Option A Menu 92
Option B Menu 111
Sending a Message Directly to an Extension
Default Menu 73
Option A Menu 94
Option B Menu 112
Skipping the Mail Menu
Default Menu 70
Option A Menu 91
Option B Menu 109
Skipping to the Next Message
Default Menu 71
Option A Menu 92
Option B Menu 111
Voice Mail Distribution Group Listing
Default Menu 79
Option A Menu 100
Option B Menu 119
Zero Out to Operator
Default Menu 70
Option A Menu 91
Option B Menu 110
Voice Mailbox Greetings
Listening to Personalized
Default Menu 74
Option A Menu 95
Option B Menu 114
Recording Personalized
Default Menu 74
Option A Menu 95
Option B Menu 113
Volume
Adjusting the Volume 5
Ringer 5
W
Windows
Configuring for TAPI 128
Setting Up TAPI 128
Z
Zero Out to Operator
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