MN-LGD011-XX-US
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Contents
4 Setting up security for incoming
connections 63
20
26
Connecting over a home or office network
Making a computer available for ILS
28
31
Making an Internet connection to a computer
behind a firewall
Connecting Over the Internet Using Laplink
80
86
Hosting a Remote Control session
36
Dialing in to a network through a network
server: Dial-Up Networking
Disabling the host keyboard and mouse and
blanking its screen
42
96
Changing CAPI 2.0/ISDN performance in
LapLink
Sharing clipboard information with remote
computers
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108
Setting File Transfer options for the results you
114
Speeding file transfers with SpeedSync and
7 Automating file synchronization with
Xchange Agent 119
132
Scheduling an Xchange Agent to run
automatically
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Why LapLink Gold?
LapLink Gold Corporate gives you the freedom to leave the office without giving up access to your
office computer and network resources. Whether you’re traveling on business or working from home, you
can still read your e-mail, share the latest files with coworkers, access network programs and databases,
browse the Internet and collaborate with colleagues. Things you once could do only in the office you can
now do remotely.
than during the previous two months combined! More grist
for the quarterly report you’re working on.
Suppose you work at home
Instead of joining the morning rush-hour traffic, you sit down
at your home computer, connect to your office, and begin
your workday as usual, by tackling your e-mail.
A final check of your e-mail confirms your suspicions. It’s off
to Chicago tomorrow for a two-day business trip.
While finishing your orange juice, you read your messages,
write new ones, send replies—in other words, you operate
much as you would in the office. You’re using LapLink Gold.
In particular, you’re using Remote Control, one of the
LapLink Gold services, to operate your office computer from
home.
Suppose you’re on a business trip
Settling into your hotel room, you notice the card on the
desk offering internet connectivity. That’s all you need to
know; all you have to do now is use the hotel’s internet con-
nection to connect to the internet, then open a LapLink Gold
connection to get access to your desktop, or to others.
On your home monitor you see what you would have seen
had you commuted to work, and you operate your e-mail
program as you would have from the office. You can even
set up LapLink Gold to print to your home printer for those
messages you’ll review later.
It’s been a busy day. You rush through your e-mail, finishing
in time to connect to a coworker’s computer. Her e-mail
sounded desperate: if you’re free before 7 o’clock this
evening, could you help with the cover art for the annual
report?
Forget to get the latest copy of a file before leaving the
office? Use File Transfer, another LapLink Gold service, and
drag the file from the folder on the office network to its loca-
tion on your hard drive at home. Since you’re updating a file
already on your home computer, the file is transferred
almost before you know it. (In fact, LapLink Gold merely
updates the file, transferring only the parts that have
changed.)
Now you’re looking at her monitor and talking to her at the
same time, using another LapLink Gold service, Voice Chat.
After some discussion, the two of you agree: make the logo
larger and reverse the colors. She’ll have a finished draft
waiting for you on the network in an hour. And then you can
download it using LapLink Gold’s File Transfer service later.
Suppose you manage IT support
Use Remote Control to start a network application and
access the company’s huge product database. Just as you
thought, customers ordered more blue widgets last month
Imagine that your phone rings at 11:30 at night. Your CEO is
calling, requesting that you help her get her laptop up and
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. . . Why LapLink Gold?
running. Now. With LapLink Gold, you can connect to her
computer from your home or hotel internet connection, and
using Remote Control, troubleshoot the problem yourself.
trally. This allows you to share saved connections with your
IT team, so that your team has all the connection informa-
tion that you have at their fingertips. Sharing the Address
Book provides your team access, allowing them to trouble-
shoot first, and call you last. So you might actually get some
sleep.
LapLink Gold can also help spread the workload and share
information. Let’s say the hotel’s internet connection is down
when the CEO calls. Using the powerful new Address Book
features, all the connection information can be stored cen-
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Staying in touch with the office
Whether you’re in a hotel on the road, at home on a Saturday, or with you laptop practically anywhere,
LapLink Gold Corporate lets you use whatever connection you have to get access to everything you
need. LapLink Gold Corporate supports connecting via modem, a network, a network server, the Internet
and more. You determine how to connect by considering your office setup and what you want to
accomplish when you are connected, and LapLink Gold helps you to get it done.
Connecting to the office requires that your home computer
Connecting to the office network
be able to connect to other computers, and LapLink Gold
If your office has a network, you can connect to the network
supports a variety of connection methods. It must also be
via a VPN or other methods, and then to any computer run-
running LapLink.
ning LapLink Gold on the network, including your own.
Depending on the type of office netwrok and its firewall pro-
tection, you can then make any or all of these kinds of con-
nections:
Using the Remote Control service, you can access any net-
work resources normally available to you from the office.
To connect to the office network, simply dial in to a dedi-
cated network dial-up server using Dial-up Networking, use
VPN or other connection methods.
• To your office computer directly via modem.
• To your office computer through the office network
VPN, via the internet.
Connecting over the Internet
• To your office computer through the Internet.
You can also use LapLink Gold to connect to another
LapLink Gold computer using a LapLink Everywhere con-
nection. LapLink Everywhere is a subscription service,
allowing you to connect in many ways. But your LapLink
Everywhere account also serves as a connnection service
between LapLink Gold computers. This type of connection
gives you the full range of LapLink Gold features from any
internet connection. To learn more about about LapLink
Everywhere, go to See “Connecting Over the Internet Using
Connecting directly to your office computer
If your home computer is equipped with a modem or other
internet connection, you can connect to the office computer
directly.
Leave LapLink Gold running when you leave the office, and
make sure you are connected , either by modem or other
method. Then connect from home, and run programs and
transfer files as you would normally.
If your office computer is attached to a network, you can
read your e-mail and access the customary network
resources, though you cannot connect to other computers
on the network.
Most workstations now have direct Internet access over
dedicated, high-speed connections. If your office computer
is one of these—and you have Internet access from your
home computer or your laptop—you can connect to the
office using Connect over Internet. If this connection
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. . . Staying in touch with the office
requires you connect through a firewall, see ”Making an
information.
Connecting without running LapLink Gold
There may be times when you need to connect to your
office computer running LapLink Gold from another com-
puter that doesn’t have LapLink Gold installed. You can
transfer files between these two computers using Laplink
Everywhere.
Before connecting over the Internet, set up your office com-
puter for Internet access by publishing its address through
the LapLink ILS server. Then be sure to leave LapLink Gold
running.
To learn more about the capabilities of this option, go to
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Connecting at the office
With greater resources at hand, you can make faster connections—and connect in more ways—while
working in the office. Connect over a corporate network, for example, for the fastest file transfers. Use a
LapLink Gold cable to synchronize your desktop and laptop before and after you travel. And take
advantage of your organization’s direct connection to the Internet for cheap connections to distant
locations.
Connect to other computers on your network
Connect your laptop to your desktop
If your office is equipped with a local network (LAN), you
can connect directly to any other computer on the network
running LapLink Gold, using Connect Over LAN (Network).
Because LapLink Gold connections over networks are fast,
they are ideal for sending large amounts of data in a short
time.
If you take your laptop—and your work—with you when you
leave the office, you know the routine: update files on your
laptop before you leave; update files on your desktop when
you return.
To update files on either computer, attach a LapLink Gold
cable and run LapLink Gold on both computers. A connec-
tion opens automatically.
Suppose it’s your job to distribute files to several computers
every Tuesday. To automate the operation, create an
Xchange Agent file by showing LapLink Gold which files to
copy and where to copy them. When Tuesday arrives, run
the Xchange Agent yourself or schedule it to run unat-
tended, at a time when the computers are usually idle.
LapLink Gold automatically connects to the computers,
transfers files to the designated folders, and disconnects, all
without assistance.
Instead of manually moving files and folders from one com-
puter to another, you can create an Xchange Agent to syn-
chronize your files and folders, so that both computers have
the latest versions of each file. You can even set the Agent
to synchronize automatically.
Connect to computers over the Internet
Does your office have a direct line to the Internet? By com-
bining LapLink Gold and the Internet, you can connect to
computers anywhere in the world.
It may also be your job to maintain those computers. With-
out leaving your desk, you can use Remote Control to trou-
bleshoot problems on other computers, chatting with their
users, if necessary.
Use LapLink Gold from the office or the road to connect to
other computers. You can connect from your desktop, lap-
top, even from an internet cafe on the road, using the capa-
bilities of your LapLink Everywhere account. To learn more
about the capabilities of LapLink Everywhere, go to ”Con-
NOTE A LapLink Gold license, either a single-user license
or a special volume license, must be purchased by each
person using LaLink in order to use LapLink Gold soft-
ware. Visit www.laplink.com to learn more about licensing
rules and opportunities.
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. . . Connecting at the office
If your office has a persistent connection to the internet, use
the ‘Connect Over ILS’ option, and simply supply the pub-
lished name or address of the host computer
so that their e-mail addresses, or other unique identifiers,
are “published” through an Internet directory . They then
must notify you of their new addresses in order to allow you
to connect.
Before you use Connect over Internet, other LapLink Gold
users will set up LapLink Gold as a host on their computers
11
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. . .
20
36
Connecting over a home or office network
2 Connecting
to other
Dialing in to a network through a network server: Dial-Up
Networking
computers
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How can I connect to other computers?
Determine how to connect to another computer from the resources available to the two computers. For
example, are both logged on to the same office network? Then connect over the network. Do both have
Internet access? Then connect over the Internet. Use the tables in this section to help decide how to
connect. No matter how you connect, you can always use File Transfer, Remote Control, and other
LapLink services.
LapLink provides sev-
eral ways to connect to
other computers.
Which method you use
depends on the
resources available to
the computers.
Connecting to the Officet
Can you connect to the Internet on
the local computer?
Then connect to another LapLink Gold Corporate Host computer over
the Internet this way:
For details
see
Yes, and there is no router or firewall at Connect to the Internet as usual and then use Connect over ILS in
the host end.
LapLink.
Use Connect over Dial-Up Networking to dial in to a network server and
No, but the office has a Windows
Remote Access server (RAS).
connect over the office network connection.
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. . . How can I connect to other computers?
Use Connect Over LapLink Everywhere, or use the firewall service (see
Yes, but the host is protected by a fire-
wall or router.
. For more information on what ports are used by LapLink, go to
www.laplink.com/support.
No, but the office does use a VPN
server for access to resources from the
Internet.
Establish a VPN connection to the office, then use Connect Over LAN
(Network) to supply the IP Address of the host computer.
Connecting over modems, networks, cables, or wireless devices
What resources are
available for connections
For details
Then connect to another LapLink computer this way:
see
on the local
computer?
on the remote
computer?
Use Connect over Modem and dial in to the modem on the remote computer.
modem
modem
Modem connections are available in all versions of Windows.
Use Connect overLAN (Network).
TCP/IP or IPX
network
TCP/IP or IPX
network
Network connections are available in all versions of Windows.
Attach a LapLink parallel or serial cable to each computer. The connection opens
automatically. To connect manually, choose Connect Over Cable.
USB, parallel or
serial port
USB, parallel or
serial port
Serial connections are available in all versions of Windows.
Parallel connections are available in Windows 95/98 and Windows Me.
USB connections are available in Windows 98, ME,2000, XP and 2003.
The connection opens automatically as soon as the devices come within range
of each other.
wireless device
wireless device
Wireless connections are available in Windows 95/98 and Windows Me.
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Connecting by cable
When you connect two computers by LapLink cable, attach the cable—serial, parallel, or USB - to
both computers and start LapLink on both computers. No separate cable driver installation is required.
Autoconnect, the default setting for cable connections, opens a connection automatically. To manually
connect, click the Connect Over button on the LinkBar, and then click Cable.
The blue LapLink serial cable
has two connectors at one
end, but only one connector is
attached at a time: Use the
larger connector if one of the
computers has an older 25-pin
serial port. Otherwise, attach
Attach one end of
one of the smaller connectors
to each computer.
the gold LapLink
USB cable to a
USB port on each
NOTE USB-to-serial
adapter or gender-
changing devices of
any kind are not sup-
ported for use with
LapLink Gold Corpo-
rate!
Attach one end of
the yellow LapLink
parallel cable to a
parallel port on
each computer.
Only available for
WIn95/98/ME
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. . . Connecting by cable
Choose the type of cable—serial, parallel, or USB (Univer-
and ports you have available.
If you don’t have a USB port available, you can also use a
serial or parallel port. You can obtain cables for these con-
nection types from Laplink.
Ports are the connectors to which you attach cables and
peripherals like printers and external modems. To find out
which types of ports are available, consult the documenta-
tion or the Windows Device Manager for your computer.
If there is more than one type of port available to you,
remember that USB cables, the fastest of the three, transfer
up to seven times faster than serial cables. Parallel cables
transfer data faster than serial cables.
Once you decide which kind of cable connection you’ll use,
plug a LapLink cable into both computers: attach a LapLink
serial cable to a serial port on each computer, a LapLink
parallel cable to a parallel port on each computer, or a
LapLink USB cable to a USB port on each computer.
Connecting to another computer by serial or parallel
cable
When you start LapLink on two computers connected by
cable, they will automatically connect. Autoconnect, the
default setting for cable connections, causes the computers
to connect automatically. If you change this setting, you can
connect to the other computer manually.
Before you connect by cable
• Attach an end of a LapLink cable to each computer.
TIP If the connection does not open automatically, click
Port Setup on the Options menu and verify that the appro-
priate port (COM, LPT, or USB) is enabled for cable.
NOTE When attaching the gold cable that comes with
LapLink Gold Corporate for the first time, Windows will
detect the device and install the drivers automatically. Sim-
ply click Next and Finish at the Found New Hardware wiz-
ard to complete driver installation and hardware setup.
To manually connect to another computer by serial or
parallel cable:
1 Click the Connect Over button on the LinkBar, and then
click Cable.
• Ensure that the proper port—serial, parallel, or USB—is
2 In the Connection list, click the name of the computer you
want to connect to.
• Run LapLink on both computers.
3 Under Services, check the services you want to use, such
as File Transfer and Remote Control.
Cables to use for LapLink connections
Use LapLink Gold Corporate’s gold USB cable to connect
as your first option.
4 Click OK.
TIP To turn Autoconnect off, click on the Options menu
and select Connect. On the Connect tab, clear the Enable
Autoconnect box.
1 Not all connection types are supported in all Windows
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Using an Address Book entry to connect using Cable
Connecting by Cable when multiple cable ports are
enabled
It’s a good idea to create an Address Book entry, especially
if you plan to use the connection more than once. LapLink
Gold allows you to connect directly from the Address Book,
which makes it even easier.
If your computer has multiple cable ports enabled, LapLink
Gold offers you the option of connecting through the cable
connection type you choose.
To create an entry in the Address Book for a cable con-
nection:
If you have multiple cable ports enabled, you will see the
screen below, which will allow you to choose the cable con-
nection.
1 Click the Address Book button on the LinkBar, then click
the Add button.
2 In the Description box, type a brief description of the remote
computer as a reference.
3 In the Computer Name box, type the exact name assigned
to the remote computer in LapLink. Remember this field is
case-sensitive.
4 Click the Connection tab. In the Connection Type list, click
Cable.
5 Click the Services tab. Choose the services you want to
enable when you connect to this computer.
6 Click OK to save this Address Book entry.
Click the Connect button to connect to this computer directly
from the Address Book.
Simply choose the cable port you want to connect through,
and click OK. Remember that USB cable speeds are signif-
icantly faster than serial or parallel cables.
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Connecting over a home or office network
Connect to any other computer running LapLink on your office network (LAN) and use Remote Control,
File Transfer, or any other LapLink service. Use Connect over LAN (Network) and click the name of the
computer you want to connect to or supply its TCP/IP address.
Use Connect over LAN
(Network) to link computers
on a home or office net-
work.
You can click the name of a
computer or switch to the
TCP/IP Addresses tab and
type the computer’s IP
address if necessary.
You can establish a LapLink connection to another com-
puter on your home or office network, whether it is an IPX
(Novell NetWare) network or a TCP/IP network.
You can usually open a network connection simply by click-
ing the computer’s name in a list of LapLink computers on
the network. To open a connection to a computer that lies
outside your portion (subnet) on a TCP/IP network, how-
ever, you must provide the computer’s TCP/IP address.
NOTE To simplify routine connections over a network, cre-
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. . . Connecting over a home or office network
Before you use Connect over LAN (Network)
Using an Address Book entry to connect over a home
or office network
• The security setup of the host computer must be config-
It’s a good idea to create an Address Book entry, especially
if you plan to use the connection more than once. LapLink
Gold allows you to connect directly from the Address Book,
which makes it even easier.
• The network ports (either TCP/IP or IPX) must be
for Internet connections. If you aren’t sure which protocol
is being used on your LAN, contact your network
administrator.
To create an entry in the Address Book for connecting
to a home or office network
1 Click the Address Book button on the LinkBar, then click
the Add button.
• LapLink must be running on both computers.
NOTE Not only does Connect over LAN (Network) Con-
nect Over LAN (Network)work over local networks, it also
connects over the Internet. For details see ”Checklist for
2 In the Description box, type a brief description of the remote
computer as a reference.
3 In the Computer Name box, type the exact name assigned
to the remote computer in LapLink. Remember this field is
case-sensitive.
To connect to another computer by network:
1 Click the Connect Over button on the LinkBar, and then
click LAN (Network).
4 Click the Connection tab. Click the down arrow by the Con-
nection Type list. When connecting over LAN (Network),
you have two different options for connecting.
2 In the Connect Over LAN (Network) dialog box, click the
name of the computer you want to connect to.
Network:Available Now- This connection type lets
LapLink Gold establish the connection
If the computer is not listed and you are attempting to
connect over a TCP/IP network, click the TCP/IP
Addresses tab. Then do either of the following:
OR
Network:TCP/IP Address: This connection type requires
you to enter the IP Address of the host machine in order
to connect.
• In the Connections list, click the name of the com-
puter you want to connect to. The names listed are
from the Address Book.
5 Click the Services tab. Choose the services you want to
enable when you connect to this computer.
• Under TCP/IP Name or Address, type the IP address
of the host computer.
6 Click OK to save this Address Book entry.
3 Under Services, check the services you want to use, such
as File Transfer and Remote Control.
Click the Connect button to connect to this computer directly
from the Address Book.
4 Click OK.
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2 TypeIPCONFIG and press ENTER.
Finding a TCP/IP address of the host computer
The TCP/IP address for that computer appears in the IP
Address line.
To find out a computer’s TCP/IP address in Windows 95
or Windows 98, or Windows ME:
1 On the Options menu, click Port Setup.
Filtering the list of available network computers
2 Click TCP/IP Network in the Ports list, and then click the
Configure button.
You can display the name of a particular computer in the
Connect Over LAN (Network) dialog box by typing all or part
of the name in the Computer Name Filter box; then click
Refresh List.
3 The TCP/IP address appears in the IP Address box.
To find out a computer’s TCP/IP address in Windows
NT, 2000, XP or 2003:
To display the names of all available computers again, click
the arrow next to the Computer Name Filter box, click All
Computers, and then click Refresh List.
1 Click the Windows Start button, point to Programs,
Accessories, and click Command Prompt.
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. . . Connecting over the Internet using an ILS
Connecting over the Internet using an ILS
Connect to the Internet using an ILS (Internet locator service) directory server, and you can open
connections to other LapLink computers anywhere in the world. To make a computer easy to find on the
Internet, LapLink Gold Corporate can"publish" the computer's Internet address to the ILS server.. Other
computers can then supply this address to open connections using Connect over ILS from the Connect
menu, above the Link Bar.
Go online and use Con-
nect over ILS to locate and
open connections to
LapLink computers any-
where on the Internet.
Make a connection by sup-
plying the address pub-
lished by a remote
computer to the LapLink
ILS server.
When you connect to another LapLink computer on the
Internet, you can use Remote Control, File Transfer, and
any of the other LapLink services you would use when con-
nected directly.
You can also publish your computer's address through an
ILS (Internet locator service) like the one hosted by LapLink
Software and then connect using Connect over ILS. Simply
supply the Internet address published through the ILS.
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Before you use Connect over ILS
Using an Address Book entry to connect over ILS
• Both computers must be actively connected to the
Internet.
It’s a good idea to create an Address Book entry, especially
if you plan to use the connection more than once. LapLink
Gold allows you to connect directly from the Address Book,
which makes it even easier.
• The host (remote) computer must have its Internet
address published through an ILS (Internet Locator
nections of this chapter.
To create an entry in the Address Book for Connecting
over ILS.
• The security setup of the remote computer must have
been configured to allow incoming connections. See
1 Click the Address Book button on the LinkBar, then click
the Add button.
2 In the Description box, type a brief description of the remote
computer as a reference.
• The TCP/IP ports must be enabled in LapLink on both
3 In the Computer Name box, type the exact name assigned
to the remote computer in LapLink. Remember this field is
case-sensitive.
• LapLink must be running on both computers.
• For more information on connecting behind a firewall or
router, go to ”Making an Internet connection to a computer
4 Click the Connection tab. In the Connection Type list,
choose Internet Address.
5 Enter the address the host machine has published to the
ILS server.
Using Connect over ILS
To connect to another LapLink computer using ILS:
1 Connect to the Internet as usual.
6 Click the Services tab. Choose the services you want to
enable when you connect to this computer.
2 Click the Connect menu above the LinkBar, and then click
Connect Over ILS.
7 Click OK to save this Address Book entry.
Click the Connect button to connect to this computer directly
from the Address Book.
3 If you have created an Address Book entry for the connec-
tion you want to open, click the Address Book entry, and
click Connect.
Opening Internet connections using Connect Over
LAN (Network)
Otherwise, click Manual Connect. In the Internet Address
box type the remote computer’s Internet address (the
one the remote computer has published to the ILS
Server).
The ILS server is not required for internet connections when
using LapLink Gold Corporate; it merely facilitates these
connections. Just as you use Connect Over LAN (Network)
for connections on a local TCP/IP network, so you can use it
for connections on the Internet, which is simply a global web
of TCP/IP networks.
4 Under Services, check the services you want to use.
5 Click OK.
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. . . Connecting over the Internet using an ILS
When you use Connect Over LAN (Network), you must
supply the computer’s public, routable IP address, not an
address published through an Internet directory.
Connect Over LAN (Network) is most useful when you con-
nect to computers whose IP addresses never change. For
more information about using Connect Over LAN (Net-
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Making a computer available for ILS connections
Internet connections are more easily established by the use of easy-to-remember names or addresses.
To make your computer available to other LapLink computers on the Internet, publish its address through
an ILS (Internet Locator Service) directory server. LapLink users who know this address can then locate
your computer on the Internet and open connections from anywhere in the world. LapLink maintains the
LapLink ILS server as a free service to our users..
To allow other LapLink computers to
connect to a computer on the Inter-
net, set up LapLink to have the com-
puter’s address published through the
LapLink ILS.
In Internet Directory Options, specify
an e-mail address or some other
unique identifier as the Internet
address.
Then notify other LapLink users so
that they can connect by supplying
the Internet address you have speci-
fied.
Connecting to computers on the Internet is easy—when
you know their IP addresses. But IP addresses can be hard
to determine, and they often change. If you dial in to an
Internet service provider, for example, your computer may
be assigned a different IP address each time you go online.
address (or other unique identifier) “published” as your Inter-
net address. You then let other LapLink users connect to
your computer by telling them your Internet address.
NOTEIf the computer is behind a firewall, there are addi-
computer behind a firewall, or use LapLink Everywhere. See
So how do you make your computer available to other
LapLink computers on the Internet? You have your e-mail
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. . . Making a computer available for ILS connections
Specify the address to be published and when it will be pub-
lished—for example, whenever you are using LapLink on
the Internet.
• To publish the address yourself, without a confirma-
tion dialog box, clear this box: When Manually Pub-
lishing My Address, Show Confirmation.
Use the LapLink Internet directory to publish your address;
the directory is available without cost to LapLink users, and
you don’t have to sign up to use it.
• To have LapLink publish your address for you, check
this box: Automatically Publish My Address When
I’m Connected.
Publishing your Internet address does not open your com-
puter to unwanted connections. LapLink users who know
your published address can connect; others cannot, even if
they are using NetMeeting or other programs that rely on
Internet directories.
4 Set the Internet directory to publish your computer’s
address like this: Use a LapLink Directory Server:
ils.laplink.com
5 Click OK.
TIP In addition to publishing a computer’s Internet
address, you must also change its security setup before
other computers can connect over the Internet. For more
information, see ”Protecting your security settings with a
NOTE Only the host computer requires publishing; the
guest computer does not.
To set up LapLink to have your computer’s address
published on the Internet:
1 On the Options menu, click Internet Directory Options.
Publishing your Internet address
2 In the Internet Address box, type your e-mail address or
another unique identifier.
You can set up LapLink to publish your address automati-
cally whenever you run LapLink on the Internet (step 3,
above). Or you can publish it yourself.
This will be your Internet address. Give it (as well as log-
in name and password) to any LapLink user you allow to
connect to your computer on the Internet.
To publish your Internet address yourself:
1 Connect to the Internet as usual.
3 Set options to determine how to publish your Internet
address:
2 On the Connect menu, click Publish My Internet Address.
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Making an Internet connection to a computer behind a firewall
In most cases, a firewall or router will block inbound connections from the internet, including LapLink
1
connections . Since configuration of the firewall is not easy, or even permitted by the network, LapLink
Gold offers a built-in solution: You can use LapLink Gold Corporate’s Firewall Connection Service to
make the connection.
When the guest computer (outside the firewall)
requests a connection, the host computer (inside the
firewall) uses the Address Book entry to initiate the
connection.
The Log-in name and password in the Log-in List
entry must match the log-in name and password in
the Address Book entry.
1 For more information on the ports that LapLink uses, and for up-to-date instructions on configuring firewalls, visit www.laplink.com/
support.
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. . . Making an Internet connection to a computer behind a firewall
NOTE A detailed tutorial is available by clicking on the
Help menu, and choosing “Tutorials on the Web.”
Before you connect to a computer behind a firewall:
• Both computers must be connected to the Internet.
• Only one of the two computers can be behind a firewall.
• The computer inside the firewall must publish its Inter-
net address through the LapLink Internet directory
• The computer inside the firewall must have an Address
Book entry that includes the unique computer name,
user name, and password for the computer outside the
firewall to use.
• The computer outside the firewall must be configured to
• The TCP/IP ports must be enabled in LapLink on both
To enable a firewall connection, choose the Connection tab
in the Address Book Entry, and under Connection Type,
choose Firewall.
• LapLink must be running on both computers.
Connecting to a computer behind a firewall:
1 Connect to the Internet as usual.
NOTE When the Connection Type is Firewall, no ser-
vices need to be selected, and are greyed out on the
Services tab.
2 Click the Connect menu above the LinkBar, and then click
Connect Over ILS.
You must configure both computers before you can make a
firewall connection. First, configure the host computer
(inside the firewall) to accept incoming connections using
either a Log-in List or configuring a Public System (Log-in
List is more secure) and then create an Address Book entry.
3 If you have created an Address Book entry for the connec-
tion you want to open, click the connection in the Connec-
tions list.
Otherwise, click Manual Connect. Type the Internet
address, log-in name, and password for the computer
behind the firewall.
You must also create a Log-in list entry on the computer out-
side the firewall. This entry must match the Address Book
entry you created on the computer inside the firewall.
NOTE You can get this information from the owner of the
computer behind the firewall.
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4 Under Services, check the services you want to use.
5 Click OK.
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. . . Connecting Over the Internet Using Laplink Everywhere
Connecting Over the Internet Using Laplink Everywhere
LapLink Everywhere offers the easiest and most flexible
in the traditional LapLink-to-Laplink way but from any device
with which you can browse the Internet, including cell
phones, PDAs, and public access computers like those
found in libraries and Internet cafés..
Internet connections. They are the easiest because they
maintain security without the need to wrestle with firewalls.
They are the most flexible because you can connect not just
You can use LapLink Everywhere connections for traditional
LapLink-to-LapLink connections.
Or you can connect from any Internet browser, without using
LapLink at all..
LapLink Everywhere and LapLink Gold are two programs
that have been designed to work separately or together.
Unlike LapLink Gold, LapLink Everywhere needs to be
installed only on the host computer-the home or office
computer you want to connect to. It does not have to bein-
stalled on the guest computer.
LapLink Everywhere is an optional subscription service. For
more information on LapLink Everywhere features and pric-
ing, visit www.laplink.com.
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Once the LapLink Everywhere program is installed on the
host computer, you can connect to it in two ways:
If you originally chose not to “Learn more about LapLink
Everywhere” after the installation of LapLink Gold Corpo-
rate, you may still do so at any time by visiting
You can use LapLink Everywhere connections for tradi-
tional LapLink-to-LapLink connections.
www.laplink.com, and there begin your free trial.
As with other kinds of connections, you must configure the
security setup of the host computer to allow incoming con-
•• Open a LapLink connection from a guest computer
running LapLink Gold. LapLink Gold must be running
on both computers, but LapLink Everywhere needs to
be installed and running only on the host.
If you intend to connect to the host computer from an Inter-
net browser for remote control, you must also install LapLink
Secure VNC on the host computer.
Or you can connect from any Internet browser, without
using LapLink at all.
NOTE LapLink Secure VNC is an additional service to
LapLink Everywhere, with an additional subscription fee.
•• Open a LapLink Everywhere connection from a web
browser, anywhere there is a connection to the internet.
Simply leave LapLink Everywhere running on the host
computer. You do not have to run LapLink at all on the
guest computer.
Connecting from another LapLink computer over
LapLink Everywhere
To connect over LapLink Everywhere to another com-
puter running LapLink Gold:
For maximum flexibility, leave both LapLink Gold and
LapLink Everywhere running on the host computer. You can
then connect from another computer running LapLink Gold
and from any device that allows you to browse the Internet.
1 Click the Connect Over button on the Linkbar and then
click Connect over LapLink Everywhere (Internet)
2 Type the user name and password set up for your LapLink
Everywhere account.
Only LapLink-to-LapLink connections offer the complete
range of LapLink features. When you use an Internet
browser, you can read e-mail, transfer files, and perform
remote control, but advanced features like automatic syn-
chronization are not available.
3 All LapLink Everywhere hosts associated with that account
will appear in a list, showing their current availability.
4 Choose the correct host computer, and click OK..
5 Depending on the security settings on the host, you may be
asked for the LapLink Gold username and password. Sup-
ply whatever is required by the LapLink Gold security setup
Preparing to use LapLink Everywhere
As part of the installation of LapLink Gold you are asked
whether you want to begin your free trial of the LapLink
Everywhere service by setting up your LapLink Everywhere
account and installing LapLink Everywhere. Simply create a
unique user name and password. If you install LapLink
Everywhere on more than one computer, be sure to use the
same user name and password for each one.
Connecting from any Internet browser
You can connect to the host computer from almost any
device equipped to browse the Internet-from another PC or
a Mac to a PDA or an Internet telephone. The chief require-
ment is that the device must be set up to allow cookies.
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. . . Connecting Over the Internet Using Laplink Everywhere
To connect to LapLink Everywhere from an Internet-
browser:
4 Click the Connection tab. In the Connection Type list,
choose LapLink Everywhere.
1 Log on to www.MyLapLink.com.
5 Enter your LapLink Everywhere User Name, Password,
and Computer Name in the appropriate fields. Note that the
computer name is case-sensitive.I
2 Type the user name and password set up for your LapLink
Everywhere account.
To get your LapLink
Everywhere Com-
puter Name, go to
www.mylaplink.com,
and login in using
your LapLink Every-
where User Name
and Password.
3 Click the Login button.
4 LapLink Everywhere features are not the same oas those
visit www.laplink.com.
NOTE Some features require JAVA and Active X controls.
Not all web-enabled devices support this technology.
Using an Address Book entry to connect over
LapLink Everywhere.
The PC Name listed
should be entered in
the Computer Name
field on the Connec-
tion tab, and should
match this name
It’s a good idea to create an Address Book entry, especially
if you plan to use the connection more than once. LapLink
Gold allows you to connect directly from the Address Book,
which makes it even easier.
exactly. Please note
that this field is case-
sensitive!
To create an entry in the Address Book for Connecting
Using LapLink Everywhere.
1 Click the Address Book button on the LinkBar, then click
the Add button.
2 In the Description box, type a brief description of the remote
computer as a reference.
Click the Services tab. Choose the services you want to
enable when you connect to this computer.
3 In the Computer Name box, type the exact name assigned
to the remote computer in LapLink. Remember this field is
case-sensitive.
6 Click OK to save this Address Book entry.
Click the Connect button to connect to this computer directly
from the Address Book
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Connecting directly by modem
Using modems and a phone line, you can connect to another computer or to an office network. For a
direct, LapLink to LapLink connection, dial to a modem on another computer using Connect over Modem.
Use Connect over Modem
to dial a modem on
another computer and
open a LapLink connection
to that computer.
Entries you have created
for modem connections in
the Address Book appear
in the connection list to
make connecting easier.
ware-based modems, such as external
(serial) modems. Most internal modems
the latest information, visit
www.laplink.com/support.
When you dial directly to another LapLink computer, and
Before Connecting over a modem
open a remote control session, you have access to all the
• The LapLink security setup of the computer you are
programs and files available to that computer (including any
connecting to must be changed to allow incoming con-
network resources if the computer is logged on to a net-
work).
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. . . Connecting directly by modem
• LapLink must be running on both computers.
4 Click the Dial button.
• Modem ports must be enabled in LapLink on both com-
puters.
Using an Address Book entry to connect over modem
It’s a good idea to create an Address Book entry, especially
if you plan to use the connection more than once. LapLink
Gold allows you to connect directly from the Address Book,
which makes it even easier.
To connect to another computer by modem:
1 Click the Connect button on the LinkBar, and then click
Modem.
2 In the Connections list, click the connection you want to
open.
To create an entry in the Address Book for Connecting
over a modem.
The connections listed under Manual Dial are your
Address Book entries for modem connections. To create
a new entry, click Address Book.
1 Click the Address Book button on the LinkBar, then click
the Add button.
2 In the Description box, type a brief description of the remote
computer as a reference.
3 In the Dialing Location list, click the location you’re dialing
from.
3 In the Computer Name box, type the exact name assigned
to the remote computer in LapLink. Remember this field is
case-sensitive.
4 Under Services, check services you want to use.
5 Click the Dial button.
4 Click the Connection tab. In the Connection Type list,
choose Modem.
Dialing manually
You can type the phone number without creating an
Address Book entry beforehand. LapLink dials the number
exactly as you type it, regardless of how you have set up
Dialing Properties in other address book entries.
5 In the Phone Number box, type the number to dial, using
any standard modem dial string (e.g.: a comma is treated as
a pause).
6 If you need to use area codes or country codes, make sure
to check the Use country code and area code checkbox.
To dial manually:
1 Click the Connect button on the LinkBar, and then click
Modem.
7 Click the Services tab. Choose the services you want to
enable when you connect to this computer.
2 Click Manual Dial.
8 Click OK to save this Address Book entry.
3 In the Telephone Number box, type the number EXACTLY
as it is to be dialed, including numbers dialed to get an out-
side line, area codes, country codes, and a “1” when dialing
long distance.
NOTE Click the Connect button to connect to this com-
puter directly from the Address Book.
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Dialing in to a network through a network server: Dial-Up Networking
Use Dial-Up Networking to dial in to a dial-up server (RAS) and log on to a network from outside the
office. Then connect to other LapLink computers on the network and use network resources as if you
were still in the office.
Use Dial-Up Networking to
dial in to a dial-up server
and connect to a network.
Then open connections to
other LapLink computers
on the network.
Use Dial-Up Networking to access a network remotely. By
Before you use Dial-Up Networking
dialing in to a dial-up server (RAS) on the network, you can
• Dial-Up Networking, a Windows feature, must be
connect to any computer running LapLink on that network.
installed on the the guest computer. See Windows help
You can also connect to LapLink computers on the Internet
and browse the Internet using the Internet connection in the
office. In short, you can access the same network resources
you use in the office.
for instructions.
• Your network must have a dedicated dial-up server
(such as Novell NetWare Connect, Windows Remote
Access Server, or Shiva NetModem). The computer
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. . . Dialing in to a network through a network server: Dial-Up Networking
you connect to must be connected to an IPX or TCP/IP
network.
To use Dial-Up Networking to connect to a network
computer:
• The LapLink Gold security setup on the host computer
must be configured to allow incoming connections. For
1 Click the Connect Over button on the LinkBar and then
click Dial-Up Networking.
2 In the list of connections, click the connection to your RAS
server.
• LapLink must be running on both computers.
• TCP/IP or IPX ports must be enabled.
3 Ensure that this box is checked: After Dialing, Connect to a
Computer on a Network.
4 Click the Dial button.
Setting up a Dial-Up Networking connection
5 When prompted, type the user name and password
required by the dial-up server. If your user name or pass-
word fail, contact your network administrator for assistance
with logging on to the RAS server.
Before using Dial-Up Networking, create a Dial-Up Net-
working connection to the network server by supplying the
number to dial.
To create a Dial-Up Networking connection:
6 In the Connect Over LAN (Network) dialog box, click the
name of the computer you want to connect to.
1 Click the Connect Over button on the LinkBar and then
click Dial-Up Networking.
If the computer is not listed and you are attempting to
connect over a TCP/IP network, click the TCP/IP
Addresses tab. Then do either of the following:
2 Click the New Connection button and follow the instructions
on your screen. This launches Windows “Make A New Con-
nection wizard. Alternatively, LapLink Gold Corporate can
use any existing dial-up connection available to Windows.
•In the Connections list, click the name of the computer
you want to connect to.
Connecting to a network computer using Dial-Up
Networking
•Under TCP/IP Name or Address, type the IP address of
the computer.
7 Under Services, verify that the services you want to use are
checked.
8 Click OK.
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Connecting by wireless
T
o connect to another computer using wireless devices, simply start LapLink, and the connection opens
automatically..
Connect over Wireless
works automatically,
connecting two
Win95,98 or WinME
computers when their
infrared or other wire-
less devices are within
range of each other.
Using LapLink, you can open short-range connections
between computers equipped with infrared (IrDA) ports.
Before you connect by wireless
1
• Prepare your infrared or other wireless devices to com-
municate with each other. (e.g.:move within range).
You can also connect using other wireless devices: With a
cellular modem, use Connect over Modem. With a wireless
LAN adapter, use Connect Over LAN (Network).
• Ensure that the wireless port on each computer is
enabled in LapLink. See ”Checklist for wireless connec-
1 Wireless connections are not available in Windows NT or
Windows 2000, XP or 2003.
• Run LapLink on both computers.
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. . . Connecting by wireless
4 Click OK.
Connecting to another computer by wireless
TIP To turn Autoconnect off, select the Options menu,
and click Connect Options. On the Connect tab, clear the
Enable Autoconnect box.
When you start LapLink on both computers, a connection
opens automatically over their wireless devices. Autocon-
nect, the default setting for wireless connections, forces the
computers to connect to each other. If you change this set-
ting, you can connect to the other computer manually.
TIP
Using infrared devices
TIP If the connection does not open automatically, click
Port Setup on the Options menu and verify that the appro-
priate COM port is enabled for wireless communications.
The infrared devices you use in LapLink must first be set up
in Windows. The Windows infrared driver supports a variety
of built-in devices, including fast infrared devices, as well as
adapters connected to serial ports. If the driver is not
installed on your computer, you can download it from the
Microsoft site on the Internet.
To manually connect to another computer by wireless:
1 Click the Connect Over button on the LinkBar and then
click Wireless.
2 In the Connection list, click the name of the computer you
want to connect to.
TIP When you install the infrared driver, specify any
COM port from COM1 to COM9 as the redirected port. In
LapLink, click Port Setup (Options menu) and enable the
same redirected port for wireless communications.
3 Under Services, check the services you want to use, such
as File Transfer and Remote Control.
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Connecting over CAPI 2.0/ISDN
If CAPI 2.0/ISDN lines are available to your computer and the computer you are connecting to—and if
both computers are set up for CAPI 2.0/ISDN communications—you can open a high-speed connection
and use Remote Control, File Transfer, and other LapLink services. To connect, click the Connect Over
button on the LinkBar, and then click CAPI 2.0/ISDN.
Use Connect over CAPI 2.0/
ISDN to link computers wher-
ever the CAPI 2.0 version of
ISDN is available.
Entries you have created for
CAPI 2.0/ISDN connections
in the Address Book appear
in the connection list to make
connecting easier.
NOTE Both modems must
be ISDN modems. DIgital
modems cannot communi-
cate directly with analog
modems.
CAPI 2.0/ISDN is an implementation of ISDN, an interna-
tional communications standard for sending voice, video,
and data over digital telephone lines, at faster rates than
those possible using modems.
CAPI 2.0/ISDN is widely used in Europe, particularly in Ger-
many. In North America ISDN seldom is implemented as
CAPI 2.0, but you can still use your ISDN device for high-
speed LapLink connections. If you use your ISDN device as
a modem, use Connect over Modem in LapLink. If you use
it to dial in to, and log on to, a network, use Connect Over
LAN (Network) in LapLink.
NOTE LapLink does not offer CAPI 2.0/ISDN as a means
of connecting unless CAPI 2.0/ISDN is installed on your
computer.
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. . . Connecting over CAPI 2.0/ISDN
Before using Connect over CAPI 2.0/ISDN
Connecting to a computer over CAPI 2.0/ISDN
• A CAPI 2.0/ISDN adapter and driver must be installed
on both computers.
To connect to a computer over CAPI 2.0/ISDN:
1 Click the Connect Over button on the LinkBar, and then
click CAPI 2.0/ISDN.
• Both computers must be running a version of LapLink
that supports CAPI 2.0/ISDN.
2 Click the name of the computer you want to connect to in
the Connection list or type a phone number under Dialing.
• The security setup of the remote computer (the one you
are connecting to) must be configured to allow incom-
The connections listed under Manual Dial are your
Address Book entries for CAPI connections. To create a
new entry, click Address Book.
• CAPI 2.0/ISDN ports must be enabled in LapLink on
both computers.
3 Under Services, check the services you want, such as File
Transfer and Remote Control.
• LapLink must be running on both computers.
4 Click the Dial button.
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Changing CAPI 2.0/ISDN performance in LapLink
Before using CAPI 2.0/ISDN in LapLink, you may want to customize the way that LapLink responds to
CAPI 2.0/ISDN calls and uses the two channels available for LapLink communications. For example, you
can specify that LapLink not respond to any incoming calls to a particular channel, or you can double the
rate at which data is transmitted over your CAPI 2.0/ISDN connections.
In Port Setup, you can
modify the way LapLink
implements CAPI 2.0/
ISDN connections.
42
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. . . Changing CAPI 2.0/ISDN performance in LapLink
To change CAPI 2.0/ISDN performance in LapLink:
TIP If you don’t want LapLink to answer any incoming
calls, clear the Enable box under Auto Answer; then make
sure that the Accept Calls Only on the Following Numbers
box is blank.
1 On the Options menu, click Port Setup.
2 Under Port Settings, click CAPI.
3 Click the Configure button.
TIP When typing the number to accept calls to, use only
numerals; avoid characters like dashes, parentheses,
slants, and periods. When typing more than one number,
use a semicolon to separate them.
4 If you do not want LapLink to answer any incoming CAPI
2.0/ISDN calls, clear the Enable box under Auto Answer.
To answer calls to only one number, type the number in
this box: Accept Calls Only on the Following Numbers.
Channel bonding
5 If you want to combine the two CAPI 2.0/ISDN channels for
faster connections, check the Enable box under Channel
Bonding.
CAPI 2.0/ISDN provides two channels that can be used for
LapLink communications. Each channel has a transmission
speed of 64 Kbps. By combining (“bonding”) these chan-
nels, the transmission rate can double to 128 Kbps.
Be sure that channel bonding is also enabled on the
computer you will connect to.
By default, LapLink does not use channel bonding, even
when both channels are available. This setting keeps trans-
mission costs to a minimum for users who pay additional
fees for each channel connection.
6 Customize the Timeout options as necessary.
The Callback Timeout, Callback Delay, and Redial Delay
settings are specified in seconds.
For faster transmissions, enable channel bonding. When
both channels are available, LapLink can then transmit at
speeds up to 128 Kbps.
7 Click OK.
Answering calls
TIP Be sure to enable channel bonding on both comput-
ers. LapLink may not be able to make a connection
between them otherwise.
By default, LapLink is set up to answer all incoming CAPI
2.0/ISDN calls on both channels. You can modify this so
that it does not answer any of these calls or it answers calls
to just one of the channels.
TIP When one channel is already in use, LapLink uses
the available channel to transmit at 64 Kbps, even when
channel bonding is enabled.
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Connecting automatically
Once you have established a connection, you can save it for easy restoration later. You can restore a
saved connection by double-clicking a shortcut icon, setting up LapLink to restore the connection
automatically when you start LapLink, or restoring the connection while running LapLink. When LapLink
restores a connection, it connects to the same computer or computers and opens the same services.
You can restore a saved connection three ways:
• Double-click its desktop icon.
• Set up LapLink to restore the connection
automatically, whenever you run LapLink.
• Restore the connection yourself, while
using LapLink.
Instead of spending time connecting to the same computer
and opening the same services time after time, you can
save the connection and use the saved connection as a
convenient way to reconnect later.
When you save a connection, you record such details as
the number and types of connections (modem, network,
Internet, cable), the names of computers, the user name
and password if necessary, and the kinds of services in use.
Each connection is saved as a file. Opening the file reopens
the connections and services and arranges windows to
appear much as they did before.
NOTE To connect to several computers at once, open
connections to each of those computers before saving
connections.
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. . . Connecting automatically
2 On the Startup tab, check this box: Restore Saved Connec-
tions at Startup.
Saving a connection
To save a connection:
3 Click the name of the connection file you want to open, or
type it in the Connection File box.
1 Open one or more connections as usual.
2 On the Connect menu, click Save Connections.
If the file does not appear in the list of files, click the
Browse button and locate the drive and folder containing
the file.
3 In the File Name box, type a name to identify the connection
file.
4 Click Save.
TIP Connection files have the .LLC extension. In Win-
dows 95 and Windows 98, as well as Windows ME, they
are stored in the My Documents folder. In Windows NT,
they are stored in the \Profiles\yourname\Personal folder
within the Windows folder (where yourname is your Win-
dows NT logon name).
5 When asked whether you want a shortcut icon for this con-
nection on your Windows desktop, click Yes or No.
Restoring a saved connection
Once you have saved a connection, you can restore it three
ways:
TIP In WIndows 2000, XP and 2003, they are stored in
C:\Documents and Settings\username\My Documents.
• If you created a shortcut icon on your Windows desk-
top, double-click the icon.
4 If you want the connection restored without confirmation,
click Automatically Connect at Startup. Otherwise, click Ask
Before Connecting.
• Set up LapLink to restore the connection when you run
LapLink again.
5 Click OK.
• Open the connection file while running LapLink.
To open a saved connection while running LapLink:
1 On the Connect menu, click Restore Connections.
NOTE To completely automate the connection process,
create entries in the Address Book for saved connections.
Include the log-in name and password required to open
each connection.
2 Click the name of the connection file you want to open, or
type it in the File Name box.
To set up LapLink to restore a saved connection when
you start the program:
If the file does not appear in the list of files, locate the
appropriate drive in the Look In box; then double-click the
folder containing the file.
1 On the Options menu, click Connect Options.
3 Click Open.
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Using the Address Book
LapLink Gold Corporate’s all-new Address Book offers expanded flexibility and
control to users. It allows you to save connections you use frequently, create folders,
organize your work, import and export connection information to and from a global
database, and allows connections to users directly from the address book itself.
To use the Address
The Address Book
screen.
Book, click on the
Address Book icon
on the toolbar..
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. . . View Options and Folders
View Options and Folders
The Address Book provides a folder structure and
other options for viewing connections to computers.
Renaming, Adding and Deleting Folders
LapLink Gold Corporate allows users to the ability to Add,
Rename or Delete Address Book folders
Favorites- LapLink Gold Corporate allows you to mark
Laplink computers you connect to as Favorites when you
create address book entries. One click on the Favorites
icon on the Address Book tree will list all users you have
marked as Favorites in the pane on the right. These might
be frequently accessed computers, VIP’s or other connec-
tions you want to keep on your Favorite list for easy access.
Adding a folder
To add a folder, select where in your address book you’d
like the new folder to appear. For instance, are these com-
puter connections you’d want to share with others? If so,
you might click Global, as shown below. Right-click on the
location you selected to see your User and Folder options.
Choose Folder.
All Users- Selecting All Users lists all connections you
have in your entire address book, including all folders and
subfolders.
Choosing Global lists the Global folders. Global folders
contain connections that may be accessed by many differ-
ent users in your organization. For instance, it might be
useful to provide a group of connections to your entire tech
support team, and another list to your IT team. Global fold-
ers can be shared among your teams using the Import/
Export features, which will be discussed later in this chapter
Choosing Local lists the Local folders on your system.
Local folders are used to store connections that you
wouldn’t need to share with the group. Local folders are not
affected by importing or exporting.
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A new folder will
appear under the
Global list called New
Folder, as shown left.
Type in the new folder
name in the box. The
new folder below is
called Remote Sites.
Once finished, click
outside the folder
name text box to fin-
ish.
Renaming a folder
Adding a Sub-folder
To rename a folder,
right-click on the folder
you want, and choose
Rename.
It is just as easy to
create a sub-folder
using LapLink Gold
Corporate. Simply
highlight the folder in
which you’d like to
create a sub-folder,
and right-click, then
choose Folder again.
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. . . View Options and Folders
folder and all of its contents, including any entries in that
folder.
Deleting a Folder
LapLink Gold Cor-
porate also allows
you to Cut and
Paste a folder, and
any connections in
the selected folder.
You can delete it
from your Address
Book in this man-
ner, or paste it to a
To delete a folder,
highlight the folder,
then right-click to
view folder options.
Select Delete to
remove this folder.
new location. For
instance, you might
have a local folder
you want to share
with your entire
team. You could
cut and paste this
folder from the
CAUTION LapLink
Gold Corporate
Local folders to your Global folders, and export it so that
everyone can use the connections. Importing/Exporting, is
explained in detail later in this chapter.
prompts you with the
confirmation screen
to the right, but it is
important to under-
stand that deleting a
folder will delete the
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The Button Bar
The Address Book button bar is the control panel
for much of the user function in the Address Book.
Below is a brief description of the function of each
button.
Close- Exits the user from the Address
Book.
Connect- Connects you to the selected
user.
Add- Brings up the Add User screen.
Edit- Allows you to edit a selected user.
Delete- Deletes the selected user.
Find- Bringsup a Search interface for
finding users.
Setup Global- Allows for the importing
and exporting of a global database.
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. . . Adding an Address Book Entry- General Tab
Adding an Address Book Entry- General Tab
Clicking on the Add button on the
Address Book toolbar brings you to the
Add Address Book Entry screen, on the
General tab, as seen here. The
address book allows you to create and
save connections, so that frequently
used connections can be instantly
accessed, without having to redefine
the connection information each time.
ing to EXACTLY, and is case-sensitive. This is not neces-
sarily the same as the Windows computer name. To see or
change the computer name on the host computer you are
connecting to, go to the Options menu in LapLink on that
machine, and choose ‘Computer Name’.
Description
This describes the connection you are making. It could be at
a person’s desk, or represent a server to you. LapLink Gold
Corporate automatically populates whatever is typed in the
Description field to the Computer Name field, though it is not
necessary for these fields to be identical.
The other fields in the top section (Company Name, Job
Title, Notes) allow you to describe the connection. Some-
times a computer is a person's desktop, sometimes it is a
server. These fields allow you to describe this computer
connection more fully.
Computer Name
NOTE The Computer Name information entered must
match the LapLink name of the computer you're connect-
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the Log-In Name and Password match exactly. However,
only the password field is case-sensitive.
Security information to send
If you are connecting to a computer that requires you to log
in, and use a password, enter these pieces of information
here. These fields are both case-sensitive, so make sure
Add To Favorites checkbox
Checking this box will allow this entry to be viewed when
clicking Favorites on the left Address Book pane.
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. . . Connection tab
Connection tab
The connection tab allows you to define how you want to
connect to this computer. LapLink Gold Corporate allows
many connection options, and these are discussed below.
Important Requirements:
NOTE LapLink Gold Corporate must be
installed and running on both machines:
Please note that no connection is possible,
regardless of connection method, unless
LapLink Gold Corporate is running on both
your computer and the computer to which
you are trying to connect. Make certain
LapLink Gold Corporate is set up on the host
computer before attempting to create a con-
nection.
Security Must Allow a Connection: On the
Host machine, or the machine to which you are
trying to connect, security must be set to allow a
connection; otherwise a connection is not possi-
ble. To learn more about creating secure con-
A Port Must Be Enabled: Each connection type
has different requirements for connection, and
LapLink Gold Corporate requires a port to be con-
figured for each connection type. Click the Port
Setup button to configure LapLink Gold Corpo-
rate to use your different port options. To learn
more about setting up ports, go to the chapter
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Connection Types
Laplink allows many different methods to connect to other
LapLink computers. To learn more about ways to connect
using LapLink Gold Corporate listed below, go to ”How can I
Cable
LapLink Gold Corporate accepts use of parallel, serial, or
USB cable as connection types.
NOTE It is generally not necessary to create an address
book entry for cable connections, as LapLink Gold Corpo-
rate asutomatically creates the connection when the
cables are attached (by default).
Network: Available Now
Use this connection type if the computer you are connecting
to normally appears in the list of available computers when
you use Connect over LAN (Network).
Firewall
Network: TCPIP Address
Use this connection type if you want to connect to this com-
puter using a TCPIP address.
If the host computer is behind a firewall or router, LapLink
offers an alternative to opening ports and configuring the
firewall by creating a persistent connection to the LapLink
server. To learn more, please go to the online tutorial http://
laplink.com/tutorials/firewall.asp for detailed instruction on
this connection type.
Internet Address
This connection type uses the address that the host com-
puter has published to the ILS server, such as Jane-
LapLink Everywhere
LapLink Everywhere is another connection type offered. To
use LapLink Everywhere as a connection type, LapLink
Gold Corporate must be running on both the client and host
computers, and LapLink Everywhere must be installed and
running on the Host computer.
Modem
Use Modem if you use a modem on your machine to con-
nect directly to a modem on this user's machine. Simply
enter in the modem number in the Phone Number fields.
LapLink Everywhere offers great flexibility by also allowing
you to access other LapLink hosts via a browser.
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. . . Services tab
Services tab
The Services tab is where you can define what you'll be
able to do once your connection is established. You can
choose as few or as many different services as you need.
To learn more about any of these services, click
on the links below:
NOTE Host Locking options
are only enabled when the
Remote Control service is
checked.
mouse and blanking its screen. Enable the options you
want to control once you connect by checking the appropri-
ate checkboxes.
Host Locking on Connect
From a guest computer, you can ensure privacy and pre-
vent interruptions at the host by disabling its keyboard and
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Once you’ve completed your selections on the three
Address Book tabs (General, Connection and Services)
click OK to save your changes.
On the Services tab
NOTE There are four fields in each entry that must be
filled in order to save an entry, and for a connection to be
possible.
•At least one Service must be selected
On the General tab
CAUTION Once these fields contain data, the OK and
Connect buttons become enabled, but this does not guar-
antee a connection. Make sure to use the correct com-
puter name, and that your connection type is correct,
before attempting to make a connection.
•The Description and Computer Name fields must con-
tain characters.
On the Connection tab
•A Connection Type must be selected
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. . . Other Toolbar Options
Other Toolbar Options
The toolbar has several other buttons that allow you to man-
age your address book in different ways.
Connect
Once you’ve created your Address Book entry, simply hit
the Connect button to instantly connect you to this com-
puter. This is great for computers you need to connect to
frequently.
Edit
If you need to change information in a particular Address
Book entry, click Edit to make changes.
Delete
If you want to delete a user or a user folder from your
Address Book, choose the user or folder and select the
Delete key.
CAUTION You will
see the confirma-
tion screen to the
right, but it is impor-
tant to remember
that if you choose a
folder, the folder
and all users in the
folder will be
Find
Find allows you to search your Address Book for a particu-
lar user or computer on your system. Search from a particu-
lar folder, or from any of the options on the Address Book
tree in the left pane. Find searches for Computer Name
only.
deleted.
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Choose the folder on the left pane you want to search, then
click the Find button, and enter the compter name you are
looking for. See below.
Using Find
If LapLink Gold Corporate is not able to
locate this computer in the selected
folder, it will ask you whether you’d like to
look through the rest of the Address book
to find it. See Below.
.
At this Point, LapLink Gold Corporate will
search the rest of the Computer Names
in the Address Book for the name or
name segment you entered, and provide
you all matches
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. . . Other Toolbar Options
with anyone in your corporation you choose, provided
LapLink Gold Corporate is installed on their desktop. This
makes it easy to create a single address book and easily
share it with your tech support or IT teams.
Setup Global
LapLink Gold Corporate provides the ability to link to a SQL
database through the Address Book. This allows you to cre-
ate a Global Address book, and share this Address Book
When clicking on the Setup Global button, the Import/
Export screen on the left appears. LapLink Gold Corpo-
rate requires a connection to an SQL database through
an ADO string. If you or your administrator know this
information, you can enter it on the left, or click the Build
ADO button, which will bring up the Windows Data Link
Properties screen seen below.
LapLink Gold Corporate uses Microsoft’s Data Link Prop-
erties utility to step you through the process of connecting
to your database. If you have questions about creating
this connection, consult with your company’s database
administrator for more information.
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Importing and Exporting
Importing
It is important to understand how importing and exporting
works in LapLink Gold Corporate’s address book..
Importing allows you to download a local copy of the Global
Address book. As the Address Book gets updated by other
users, who might add or delete users or folders, importing
allows you get any new folders and users in your address
book.
Once you’ve clicked the Build ADO
button and established a connection
to your database, your Import/Export
buttons will become enabled.
NOTE To import, you must have read access privileges to
the database. See your database administrator for more
information.
Exporting
Exporting allows you the capability of making changes to
your address book, then Exporting those changes to the
database. Exporting is primarily an administrative function.
Importing and
Exporting ONLY
affect the Global fold-
ers.
NOTE If you’ve made changes to your Global Address list,
and you want to share these changes with other LapLink
Gold users, you must first use Export to send those
changes back to the main database. Then, other LapLink
Gold users must use Import to receive the changes.
Connections in your
Local folders are
CAUTION If you make changes to your Global address
book, then Export it, those changes are permanent, both
in your Address Book, and in anyone’s Address Book who
later imports it.
computers only you
need to connect to,
and can’t be shared.
You can, however,
cut and paste or
Copy from your
Local folders to your
Global folders, and
then share these
connections using
Import/Export..
CAUTION Exporting requires write privileges. Database
administrators should carefully manage which users have
Address Book Exporting capabilities.
Help
Click the Help button to get information on all the different
components of the Address Book.
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Allowing incoming connections
As a safety precaution, LapLink’s default security setting is “Private System”. After you install LapLink,
you can connect to other computers, but other computers cannot open incoming connections to yours
except by cable or wireless. To allow incoming connections, you can change the security setting to “Public
System”. For more security, change the security setting to “Protected System” and create one or more
entries in the Log-in List. In each entry, specify the password and the log-in name the user must provide to
open an incoming connection, and grant the user permission to use services and other features.
Click Log-in List
Create an entry in
your Log-in List for
the remote user.
Only (Protected
System) and then
click the Log-in List
button.
The safest way to allow incoming connections is to set up
password-protection by creating entries in the Log-in List. If
you will be the only person to connect to this computer,
make a single Log-in List entry and grant yourself whatever
privileges you want. For other users, create separate entries
for each user or group of users according to privileges
granted.
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. . . Allowing incoming connections
To set up password-protected access to your com-
puter:
CAUTION For incoming connections from computers run-
ning versions earlier than LapLink 2000, type passwords
1
using ALL CAPITALS. If your Log-in List has passwords
for such connections, retype them as all capitals, or assign
new passwords.
1 Click the Security button on the LinkBar.
2 On the General tab, click Log-in List Only (Protected
System).
CAUTION If your Log-in List contains passwords
assigned in an earlier LapLink version, other computers
that have also upgraded may not be able to connect to
your computer until you assign new passwords.
3 Click the Log-in List button, and then click the Add button.
4 On the General tab, type the log-in name and the password
the user must provide to make a connection to your
computer.
CAUTION By default, security is not imposed on incoming
connections over a cable or by wireless. If you set up
password protection for modem and network connections,
however, you can extend that protection to cable and wire-
less connections as well. On the Local Security tab, check
this box: Enforce Security for Local Connections.
Reenter the password and click OK to confirm.
5 Under Services, check File Transfer, Remote Control, or
any of the other services you want to make available to that
user.
6 Under Locking Permissions, check options to determine
whether the user can blank the screen of your computer
and disable its mouse and keyboard.
Setting up a public system
If security is not an concern, you can open your computer to
any LapLink users. Though you do not require that they
type a password, you can limit the services, drives, and fold-
ers they can access.
TIP You can grant locking permissions only if you select
Remote Control as an available service.
7 To deny access to particular drives and folders, click the
To allow access to your computer without password
protection:
8 To specify whether or how a user opening a connection by
modem is to be called back, click the Modem Callback tab.
1 Click the Security button on the LinkBar.
2 On the General tab, click Anybody (Public System). Then
click the Public Privileges button.
Specifying passwords
3 On the General tab, check the services and locking
privileges you want to grant.
LapLink Gold passwords are case-sensitive (i and I, for
example, are treated differently). For incoming connections
from computers running LapLink Gold, you can specify
more secure passwords by mixing capital letters and lower-
case letters. The introduction of case sensitivity has these
important consequences:
4 On the Folder Security tab, deny access to drives and
1 Versions before LapLink 2000 include LapLink Pro,
LapLink Tech, and LapLink 7.5 or earlier.
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Denying access to certain drives and folders
When you open your computer to incoming connections, you can specify whether all drives and
folders—or only certain ones—are accessible to users who connect to your computer for File Transfer.
You can also grant different privileges to different users.
Folders removed from access in a
Log-in List entry...
...do not appear in File Transfer win-
dows on a remote computer.
Opening your computer to incoming connections does not
mean that files on all your drives and folders must be acces-
sible to other users. You can “hide” certain drives and fold-
ers so that other users will not see them in their File Transfer
windows and cannot copy files to or from them.
You can set up drive and folder security when you secure
your computer using the Log-in List. Specify a different
setup for each entry in the list if you like. Until you specify
otherwise, every user in your Log-in List has access to all of
your drives and folders.
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. . . Denying access to certain drives and folders
CAUTION Denying access to a drive or folder makes it
Access is now denied to all drives and folders.
invisible to anyone who connects for File Transfer but has
no effect in Remote Control. Anyone who connects for
Remote Control can still access all of your files.
5 In the list of drives and folders, highlight each one you want
to make accessible and click the Allow button.
TIP You can navigate through the drives and folders on the
Folder Security tab much as you do in a File Transfer window.
For fastest navigation, double-click a drive or folder or click
the plus sign beside it.
To limit access to certain drives and folders:
1 Click the Security button on the LinkBar.
2 Ensure that Log-in List (Protected System) is selected, and
click the Log-in List button.
NOTE You can also specify drive and folder security for a
computer designated as a public system (no password
required). Click the Security button on the LinkBar and
click the Public Privileges button. Then click the Folder
Security tab.
3 Click the Add button to create an entry in the Log-in List.
TIP If you want to change an existing entry, highlight it in
the list of current users and click the Edit button.
4 Click the Folder Security tab and then click Only Allow
Access as Specified Below.
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Locking out password crackers
When you open your computer to incoming connections, it’s a good idea to include Lockout protection
so that anyone who supplies an incorrect password more than a particular number of times is denied
access to your computer. You enable Lockout and set the number of allowable tries as part of Security
setup.
Use Lockout to protect
against someone who
attempts to guess your
passwords.
As set up here, Lockout
will take effect after five
failed attempts for each
log-in name.
Someone supplying the
log-in name NormaJean
has been locked out and
won’t be able to connect
even if he or she supplies
the correct password.
Like combination safes, security passwords can be compro-
mised. Password crackers use a variety of techniques;
some techniques are more sophisticated than others, but
almost all require guessing.
To guard against unauthorized access, use Lockout to bar
anyone who makes repeated attempts at guessing a pass-
word for entry to your computer.
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. . . Locking out password crackers
To lock out anyone who repeatedly tries to connect
using incorrect passwords:
To reset to zero the count for a single log-in name:
• Click the log-in name and click the Reset User button.
To reset to zero the count for all log-in names:
• Click the Reset All button.
1 Click the Security button on the LinkBar.
2 On the Lockout tab, check this box: Lock Out User after
Repeated Wrong Passwords.
Tips for more secure passwords
3 In the Lock Out After This Many Wrong Passwords box,
click the number you want to allow before Lockout takes
effect.
• Use at least six characters.
1
• Include letters (both lowercase and capitals), num-
TIP The lower the number, the less the security risk.
bers, punctuation, and symbols.
4 Click OK.
• Avoid any words found in dictionaries. (Some pass-
word-cracking programs rely on dictionaries to guess
passwords.)
Monitoring failed log-in attempts
Lockout is designed to monitor and control access accord-
ing to the log-in names in your Log-in List. A separate count
of failed attempts is kept for each log-in name; when a count
reaches your maximum (step 3 above), users can no longer
connect using that log-in name.
• Don’t make your passwords so complex or long that
you can’t remember them.
• Change your passwords at regular intervals.
• In order to gain access to your computer in LapLink, a
hacker would ALSO need LapLink installed and running
on their system, and would need to locate your LapLink
host, which is nearly impossible over the internet. If you
are using Laplink with a firewall or router, the hacker
would need to get around that security as well, before
they would be able to attempt to crack passwords. All of
this protection makes LapLink Gold Corporate very
secure.
Beside the log-in names listed on the Lockout tab appear
numbers for the number of incorrect passwords. When a
count reaches the maximum, the log-in name is labeled
Locked Out.
You can reset to zero the count for any or all of the log-in
names. This action also makes a locked out name usable
once again.
TIP Unless a log-in name has been labeled Locked Out,
its count is reset to zero automatically whenever a user
connects using that log-in name and the correct password.
For this reason, only consecutive failed attempts are
recorded permanently, not cumulative failed attempts.
1 Passwords for incoming connections from versions earlier
than LapLink 2000 are the exception. They must be all
capital letters.
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Allowing or requiring callbacks
When you allow incoming modem connections, you can require that the guest computer be called
back before a connection is opened. Or you can let the guest computer determine whether to be called
back. In both cases you can supply the phone number ahead of time or leave the number to the guest
computer. You set callback options in the Log-in List.
Laplink will call
you back using a
number you enter,
or will connect
without reversing
the call.
LapLink will call you
back at a number
you enter, or will dis-
connect.
LapLink will call
you back at a
LapLink will call you
back at a number
that has been speci-
fied, or will discon-
nect..
number that has
been specified, or
will connect you
without reversing
the call.
A callback occurs when the guestcomputer attempts to con-
nect to host computer by modem; instead of completing the
connection, the LapLink Gold Corporate host computer
reverses the call by hanging up and then dialing to the guest
computer. The connection is established when the guest
computer answers.
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. . . Allowing or requiring callbacks
You can use callbacks as a security measure: e.g; require a
callback to a phone number you specify. Or you can use
callbacks to save money, as when you are connecting to
your office from a hotel room.
• Optional, Specified Number Only Lets the guest
user decide whether to be called back to the number
you specify or to open the connection without any
callback. Only the number you specify in the Phone
Number box can be dialed for the callback.
You can set callback options when you secure your com-
puter using the Log-in List. Specify a different option for
each entry in the list if necessary.
• Required, Any Number Requires guest user to be
called back but allows them to specify the number to
be dialed. The number can vary from session to ses-
sion.
To set callback options:
1 Click the Security button on the LinkBar.
• Required, Specified Number Only Requires the
guest user to be called back to the number you spec-
ify in the Phone Number box.
2 Ensure that Log-in List (Protected System) is selected and
click the Log-in List button.
3 Click the Add button to create an entry in the Log-in List.
6 If you clicked either of the options for which you must specify
a phone number, type that number in the Phone Number
box.
TIP If you want to change an existing entry, highlight it in
the list of current users and click the Edit button.
4 Click the Modem Callback tab.
5 Click one of these options:
• None Prevents callbacks.
Type the entire number, including any prefixes or suffixes
necessary to dial the remote computer from this one.
(Your Dialing Properties settings do not apply here.)
TIP Do not require callbacks from computers that con-
nect by running Xchange Agents. The agents will not finish
because they cannot perform callbacks.
• Optional, Any Number Lets the guest user decide
whether to be called back; users who choose to be
called back can specify the number to dial. This is the
most flexible of all the options.
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Protecting your security settings with a password
Creating password protection for your LapLink security settings prevents unauthorized users from
compromising your security system; it also keeps them from viewing your Address Book entries and
using them to open connections to other computers. Protecting your security settings is a particularly
good idea if you allow others to control your computer remotely.
On the Local Security tab
in Security, check the Pro-
tect Local Security with a
Password box. Then click
the Set Password button.
Setting up password protection for your LapLink security
settings ensures that the protections you set up for your
computer cannot be compromised—either by someone
using your computer in your absence or by remote users.
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. . . Protecting your security settings with a password
Without knowledge of your password, users cannot view or
change any of this information:
3 In the Change Password dialog box, type a password at
least 4 characters long in the New Password box. In the
Confirm New Password box, type it again.
• Log-in names, passwords, and other security settings
TIP Passwords are case-sensitive: capital letters and low-
ercase letters are treated differently. For more secure
passwords, mix the two cases.
• Phone numbers, passwords, and other information
stored in your Address Book entries
• Privileges you have granted to guest computers and
other settings in Remote Control Options
4 Click OK.
TIP To remove password protection, clear this box: Pro-
tect Local Security with a Password. To change the pass-
word currently in effect, click the Set Password button.
In addition, the same password is required for access to
Connect over Modem and certain Logging features.
To protect your LapLink security settings:
1 Click the Security button on the LinkBar.
2 On the Local Security tab, check this box: Protect Local
Security with a Password.
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Encrypting information over incoming connections
Encryption is a good idea over Internet connections and other connections where your information
might be intercepted and compromised. You can use the encryption methods provided in LapLink, or use
the powerful encryption options available in Windows opertating system. The settings you make on the
host computer determine encryption level for incoming connections.
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. . . Encrypting information over incoming connections
By default, LapLink encrypts log-in names and passwords,
4 Click a method of encryption:
but nothing else. This setting is usually fine for transmitting
data over office networks or other secure connections.
• LapLink-compatible Encryption Provides com-
patibility with versions earlier than LapLink 2000.
On the Internet, intranets, or wide area networks, however,
it is usually a good idea to encrypt your data, including files,
text from chat sessions, and instructions sent to the remote
computer during Remote Control.
• CryptoAPI Encryption Using the Specified
2
Provider Sets a higher degree of security, using
an algorithm installed on your computer. Cannot be
used in connections with versions earlier than
LapLink 2000.
While opening your host computer to incoming connections,
you can specify whether and how data transmitted over
those connections will be encrypted. The settings on the
guest computer are irrelevant. It is the settings on the host
5 If you clicked the CryptoAPI Encryption option, click a
CryptoAPI provider in the box below the option.
Be sure to specify a provider that is installed on the
remote computer too. That computer cannot connect to
your computer otherwise.
1
computer that determine encryption.
To encrypt data over incoming connections:
1 Click the Security button on the LinkBar.
6 If you clicked the CryptoAPI Encryption option—but still
want to accept calls from earlier versions of LapLink (which
lack CryptoAPI)—check this box: Use LapLink Encryption If
Guest Doesn’t have CryptoAPI.
2 On the Encryption tab, check this box: Use Encryption to
Send Data.
3 If you want to limit encryption to connections over a TCP/IP
network or to dial-up connections to a TCP/IP network,
including the Internet, check this box: Only Encrypt When
Connecting over TCP/IP (Internet/Intranet).
CAUTION This option opens your computer to a lower
level of security than you specified in the previous step.
TIP Be sure to enable encryption before a connection is
opened. Changing the setting during a connection won’t
have any effect until the next connection.
1 The only exception occurs when you connect to a com-
puter running a version older than LapLink 2000. In this
case only, the settings on your newer LapLink 2000 guest
computer determine encryption levels.
2 CryptoAPI encryption is available only if your computer is
equipped with software written to the Microsoft CryptoAPI.
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Using Remote Control—Overview
When you open a Remote Control window, you can view and operate the host as if you were sitting in
front of it. Images from the host appear on your screen in a Remote Control window within the LapLink
workspace. .
Remote Control provides a way to operate another com-
puter at a distance. You begin Remote Control as soon as
you open a Remote Control window. While you are working
in this window, your mouse moves the mouse pointer on the
remote computer, your keyboard types characters on the
remote computer, and your Remote Control window shows
the remote computer’s screen.
ports multiple connections, the guest can maintain several
Remote Control windows, one for each host computer.
To open a Remote Control window while connecting:
• Click the Connect Over button on the LinkBar and then
click Modem, Network, or some other means of con-
necting. Under Services, check the Remote Control
box. (For more information about connecting to other
ers?)
Remote Control terminology
A LapLink Remote Control session consists of the following:
To open a Remote Control window after opening a con-
nection:
Guest The Remote Control window and the mouse and
keyboard on the guest are your links to the remote com-
puter. Working in the Remote Control window, you use your
mouse and keyboard to operate the host. Your work, mean-
while, is being processed on the host computer.
• Click the Open Remote Control button on LapLink Gold
Corporate’s left shortcut bar.. Or click Open Remote
Control on the Window menu.
Host There is no special procedure associated with setting
up a host. The computer need only be running LapLink and
configured to allow incoming connections. You do not need
to be at the computer. On the other hand, you may want to
join the guest as an observer or an active participant.
• If you have more than one connection, select a window
for the desired connection before clicking the Open
Remote Control button.
What you see
The host screen appears on your screen as a window within
LapLink. The name of the host computer appears in the
window’s title bar. You can move, resize, minimize, or maxi-
mize the window as you would any other window. Use the
scroll bars to view other parts of the host screen.
Opening a Remote Control window
On a guest, you can open a Remote Control window at the
time you connect to the host. Or you can open one some-
time after the connection is made. Because LapLink sup-
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Hosting a Remote Control session
For Remote Control to take place the host need only be running LapLink—you do not need to be at the
computer. Sensitive information is protected by the conditions of the connection. You can grant greater
access, or limit these conditions, through the LapLink security system.
After installation, change the default
security setting to allow your com-
puter to accept incoming connec-
tions and serve as a host.
To host a Remote Control session,
leave LapLink running. (Minimize it if
you wish.)
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. . . Hosting a Remote Control session
When you control a host, you specify who can connect to
that computer and the kinds of services they can use. For
example, you can limit a guest to Remote Control only, or
You can even allow a guest to blank your computer’s
screen or disable the mouse and keyboard. All of these
options are set in the LapLink security system.
click the icon, the LapLink workspace is restored to a win-
dow.
At the bottom of the restored LapLink workspace, you see
an icon for the Remote Control connection. The icon is iden-
tified by the name of the remote computer. Clicking this icon
displays a Windows menu with standard commands. Click-
ing Close closes the Remote Control connection.
You can leave the host computer unattended, giving an
authorized user exclusive control. Or you can stay at the
computer and interact with the guest by trading off control.
For example, the two of you could edit a document together,
participate in a training session, or explore a new program.
TIP You can make the LapLink workspace remain a win-
dow when a guest connects: Click Remote Control
Options on the Options menu, and then click the Host tab.
Clear this box: Minimize LapLink When This Computer Is
a Host.
When in a Remote Control session, both users can end up
competing to control the mouse and keyboard, which can
be frustrating and confusing for both parties. To avoid this
problem, consider using “Host Locking On Connect” to dis-
able the host machine’s keyboard and mouse, and if you
choose, to blank the host machine’s screen. See ”Disabling
more information.
Reversing a Remote Control session
There may be times when the guest and you want to switch
roles so that you become the guest controlling the remote
computer.
To reverse the direction of Remote Control, the current
Remote Control connection must be broken on either com-
puter. Then, as the prospective guest, you open a Remote
Control window and begin controlling the other computer.
TIP A host can be controlled by only one computer at a
time. In the meantime, however, other computers can con-
nect to the host using any other services.
TIP To avoid breaking the connection when a Remote
Control connection is closed, make sure that there is at
least one other service window open, such as File Trans-
fer. If Remote Control is the only service in use, open
another service window before closing Remote Control.
What you see on a host
When a guest connects and begins Remote Control, your
LapLink workspace is minimized on the host. If you double-
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Viewing the host
As a guest, you can alternate between two views of the host screen. Your first view appears in a
window within LapLink. Inside the window, you control the host; outside the window, you perform other
tasks, in LapLink or in other applications on your computer. Switch to a full-screen view when you want to
maximize your view of the host and use Remote Control exclusively. When you cannot see the entire host
screen even in full screen, you can change the resolution of the host screen or scale its image to fit within
your view.
To alternate between a window and a full-screen view of
the host, press CTRL+SHIFT+F.
In a window view, you have quick access to File Transfer,
Text Chat, and other LapLink features. You can also switch
to other applications on your computer.
Devoting your entire screen to a view of the host
You can view the host screen in two ways:
• In a window within LapLink (the default)
To maximize the area in which you view and control the
• As a full-screen display, hiding LapLink and the rest of
your Windows workspace
host, switch to a full-screen view. Your entire screen is now
devoted to controlling the host; you do not have access to
your own applications. When you want to do something
other than control the host, switch back to the window view.
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. . . Viewing the host
To switch between window and full-screen view:
You can then view all of the host screen in full-screen view.
The original resolution is restored automatically on discon-
nect or at your direction.
• Press CTRL+SHIFT+F.
TIP In full screen, you can also switch to a window from
the copy of LapLink running on the host: If LapLink is an
icon, click it to restore it to a window. Then click the icon
representing your Remote Control window, and click
Guest Full Screen to clear the check mark.
To lower the resolution of the host screen to match that
of your screen:
1 On the Options menu, click Remote Control Options.
2 On the Guest tab, check this box: Match Host to Guest.
TIP To make Remote Control alternate between full
screen and icon, bypassing the window view, click Remote
Control Options on the Options menu. On the Guest tab,
check the Always Use Full-Screen box.
Clearing the box restores the host to its original resolu-
tion.
3 Click OK.
Scaling the image of the host screen to fit You can
also view the entire host screen at once by scaling the
image to fit within the LapLink window. You always see all of
the host’s screen, whether you are working in full screen or
window, though the image may be distorted or compressed.
Viewing the entire host screen at once
There are two ways to fit the host screen into your view:
• From your computer, lower the resolution of a higher-
resolution host screen to match that of your screen.
To scale the image of the host screen to fit within your
view:
• Scale the image of the host screen to fit within your
view.
• Press CTRL+SHIFT+S.
Temporarily changing the resolution of the host dis-
play adapter When using a laptop to control a desktop,
you often can’t view the entire host screen at once if the
desktop operates at a higher screen resolution. From your
laptop, you can lower the desktop’s screen resolution to
• Pressing CTRL+SHIFT+S again restores the image to
normal.
1 You cannot lower the resolution of a host computer unless
its monitor and display adapter allow the change without
restarting Windows. The host must also be running a ver-
sion of LapLink that supports this feature.
1
match your laptop’s.
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Customizing keyboard control
By default, Windows system keys pressed on the guest computer take effect on the host. If you want
the system keys to operate on the guest while working in a Remote Control window, click Remote Control
Options on the Options menu. Then on the Guest tab, click Execute on Guest. Through Remote Control
Options, you can also change the key combinations that control your view of the host.
When you are working in a Remote
Control window, CTRL+TAB and
other Windows system keys you
press on your computer (the guest)
take effect on the remote computer
(the host).
To have system keys take effect on
your computer instead of the remote
computer, click Execute on Guest.
found on most keyboards is another example. By default,
Windows system keys
LapLink sends most system keys to the host during Remote
Control: pressing ALT+TAB on the guest, therefore,
switches to the program last used on the host.
Windows system keys are key combinations that perform a
variety of tasks. Pressing ALT+TAB, for example, switches
to the program you used last. The ‘Windows’ Start key
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. . . Customizing keyboard control
You can make system keys work on your own computer
(the guest) when you are working in a Remote Control win-
dow.
full-screen and window view of the host. Pressing
CTRL+SHIFT+S switches between scaled-to-fit and normal
TIP Windows system keys (except
CTRL+ALT+DELETE) always take effect on the host
when you are using Remote Control in the full-screen
view.
You can change these default key combinations to certain
other combinations. (To avoid interference with other
LapLink and Windows shortcut keys, you are limited in your
choice of replacements.)
TIP If you intend to control a remote computer using the
keyboard exclusively (without a mouse), set the Windows
system keys to execute on your computer (the guest).
When you want the keys to execute on the remote com-
puter (the host), switch to the full-screen view.
To change the LapLink shortcut key combinations:
1 On the Options menu, click Remote Control Options.
2 On the Guest tab, click in one of these boxes:
• Full-screen Toggle Changes the shortcut key that
alternates between full-screen and window view.
To execute Windows system keys on the guest:
• Scaling Toggle Changes the shortcut key that
1 On the Options menu, click Remote Control Options,
and then click the Guest tab.
alternates between scaled-to-fit and normal view.
3 Change to any of the following key combinations (where nis
2 Click Execute on Guest.
3 Click OK.
a number or a letter):
SHIFT+ALT+n
Remote Control shortcut keys
CTRL+SHIFT+n
CTRL+ALT+n
CTRL+SHIFT+ALT+n
LapLink offers two shortcut keys to change your view of a
host screen. Pressing CTRL+SHIFT+F switches between
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Disabling the host keyboard and mouse and blanking its screen
From a guest computer, you can ensure privacy and prevent interruptions at the host by disabling its
keyboard and mouse and blanking its screen. To perform any of these “locking” operations from the
guest, click the appropriate command on the Session menu. On the host, you must allow locking by
changing the default security setup.
On the host: Allow users to blank
the screen and disable the keyboard
and mouse when you grant them
access through the Log-in List.
On the guest: Blank the host screen
and disable its keyboard and mouse
through the Session menu.
your permission, and locking privileges you grant cannot be
changed during a Remote Control session.
Configuring a host for locking
You can configure a host to determine who can lock it and
how it will be locked. Guests cannot lock the host without
Whether you permit any kind of locking depends on how
you intend to use LapLink. If you want to use Text Chat, for
example, there should be no locking.
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. . . Disabling the host keyboard and mouse and blanking its screen
You grant locking permission by changing the security setup
on the host computer: Click the Security button on the Link-
Bar. You then have a choice:
• Disable the host keyboard The host’s keyboard is
locked, preventing anyone at the host from using the
keyboard to interrupt your work.
• Set up a Log-in List by specifying Log-in List (Protected
System) and adding one or more entries. In each entry,
check any of the three boxes under Locking Permis-
sions. The permissions apply only to guests whom you
provide with the appropriate log-in name and password.
For more information about setting up a Log-in List, see
To lock the host during a Remote Control session:
• On the Session menu, click any of these commands to
place a check mark beside the command: Blank Host
Screen, Lock Host Mouse, or Lock Host Keyboard.
• To disable locking, click the command again to clear the
check mark.
TIP If a command is dimmed, it is not available: either the
host cannot perform the action, or the security setup of the
host computer does not allow it. Support for screen blank-
ing is determined by test performed after the installation of
LapLink Gold Corporate, and after any changes to the
Windows display settings.
• If security is not an issue, open the system to any
LapLink user by clicking Anybody (Public System).
Click the Public Privileges button. On the General tab,
check the Remote Control box, and then check any of
the three boxes under Locking Permissions. The per-
missions apply to all guests.
TIP The Session menu is available only when you are
Locking the host from the guest
connected to another computer.
TIP Through the Address Book, you can request the
kinds of locking you want to take effect as soon as you
open a Remote Control session. Your requests will be
honored as long as they are allowed by the host. For infor-
mation on using the Address Book to make connections,
With the permission of the host computer, you can:
Blank the host screen The host’s screen is darkened,
preventing your work from being viewed at the host.
• Disable the host mouse The host’s mouse is locked,
preventing anyone at the host from using the mouse to
interrupt your work.
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Rebooting and logging on to the host
From a guest computer, you can reboot a host computer and restart Windows. To reboot a host from the
guest during Remote Control, click the Reboot Host command on the Session menu. To configure a host
for rebooting and restarting Windows, click Remote Control Options on the Options menu.
On the host: Allow users to reboot
the computer in Remote Control
Options.
On the guest: Reboot the host on
the Session menu.
To reboot the host from the guest during Remote Con-
trol:
From a guest computer you may want to restart a host to
put into effect changes you have made on that computer. Or
you may want to restart a host computer to ensure that no
one else can call in after you disconnect.
• On the Session menu, click Reboot Host.
If Reboot Host is dimmed on the Session menu, the host
has not set the option to allow rebooting by a guest.
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. . . Rebooting and logging on to the host
• Always Reboot When Guest
Logging onto Windows NT, Windows 2000, XP or
2003 from the guest
Disconnects Check this box to require that the
host be restarted whenever a guest breaks a con-
nection or the connection is broken accidentally.
You must always press CTRL+ALT+DELETE before you
can log on to Windows.
Ensuring access to the host after a reboot
To send CTRL+ALT+DELETE to the host, do one of
these:
At the same time you are configuring a host for rebooting,
you can configure it so that a guest can resume a LapLink
connection after the host is rebooted. You can do this by
setting up LapLink to run whenever Windows is started.
• Press the key combination specified for this purpose on
the host. By default: CTRL+SHIFT+D.
• On the host’s Session menu, click Send
CTRL+ALT+DELETE to the Host.
To configure a host so that it automatically runs
LapLink each time Windows is started:
• Click the Remote Control icon at the bottom of the
host’s LapLink workplace, and then click Feed
CTRL+ALT+DELETE.
• On the Advanced tab of Program Options (Options
menu), check this box: Always Start LapLink before
Windows Logon Prompt.
Configuring the host for rebooting
Logging on to Windows NT When a Windows NT, Win-
dows 2000, XP or 2003 host requires the user to press
CTRL+ALT+DELETE at logon, a guest can press a special
key combination specified on the host.
You must configure a host to allow any guest to restart it
during a Remote Control session. You can also require that
the host be restarted whenever a Remote Control connec-
tion is interrupted.
To specify the key combination for
CTRL+ALT+DELETE:
To configure a host computer for rebooting:
• On the Host tab of Remote Control Options (Options
menu), check either or both of these boxes:
1 On the Host tab of Remote Control Options (Options
menu), change the key combination in this box: Send
CTRL+ALT+DELETE to this computer when a guest
presses this key combination.By default, it is
CTRL+SHIFT+D.
• Allow Guest to Reboot on Command Check this
box to allow guests to restart the host using the
Reboot Host command on their computers.
2 Press one of the chosen key combinations
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Taking Screen Shots
Laplink now allows you to snap a screen shot from the host computer and save it to your hard drive during
a remote control session. This is very useful for capturing error messages, odd displays or other behavior
that might be hard to describe. Using Screen Shot will save technicians time when troubleshooting.
Full Screen view
Taking a Screen Shot
To take a screen shot, you must first establish a Remote
Control session with a host computer. Once this connection
has been established, simply click on theSession menu,
and choose Screen Shot to take a snapshot of the host
desktop. You will see the dialog box below.
Window view
Window or Full Screen?
Laplink allows you to take two different types of screen
shots. If you use Window, you will get a snapshot of the cur-
rent active window on the remote desktop. Choosing Full
Screen will provide you a picture of the entire remote desk-
top screen. See the difference on the screens to the right.
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. . . Taking Screen Shots
Saving a Screenshot
Once you’ve taken a snapshot of the screen, you can save
it to your hardrive for later viewing. Laplink saves the snap-
shot as a PNG file, which by default are viewed with Internet
Explorer.
NOTE:Internet Explorer 5.0 or higher must be in use in
order to view PNG files.
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Viewing a Screen Shot
To review snapshots you’ve taken, click on the Session menu, and select View Screen Shot. This opens
the View Screen Shot dialog, where you can view thumbnail screens of your snapshots, view them full
screen, and delete screenshots you no longer need. You can view captured screens anytime, whether
connected or not.
Viewing a Screen Shot
Highlight a thumb-
nail, and click View
to view captured
screens.
Select Sessions,
View Screen Shot to
access previously
captured screens.
NOTE:From the Sessions menu, choose View Screen
Shot. Note that screen viewing is enabled both during a
session and when not connected, and it is the only Ses-
sion option available when not connected. Once you’ve
selected a thumbnail snapshot, and clicked the View but-
ton, Laplink launches Internet Explorer or whatever appli-
cation your computer has associated with PNG files.
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. . . Viewing a Screen Shot
NOTE:If you want to access the PNG files themselves,
LapLink Gold Corporate saves them to the
C:\WINNT\TSI32\LLW directory.
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Saving System Information
Laplink makes it possible to capture important system information on the host computer, and save it to a
file on your local machine. This troubleshooting tool provides your support professionals with a single
report offering a great deal of useful information.
Saving System Information
To save system infor-
mation from the host
computer to your
local machine, you
must first be con-
nected via a Remote
Control session.
Once this connec-
tion has been estab-
lished, choose
Session, Save Sys-
tem information
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. . . Saving System Information
Laplink saves all Windows system information from the
remote computer, and exports it to your computer. For this
reason, you’ll see a popup message, seen below.
Laplink Gold lets you
know the report you
are about to create
may take a few min-
utes.
Next, it asks you
where to save the file.
Creating a Report
Laplink creates a report that saves your Windows System
information. Below are just a few of the headings of informa-
tion contained in your Laplink report.
•System summary information
•Hardware resources
•IRQ information
•Memory
•Components
•Audio and Video Codecs
•Devices
•Display
•Keyboard
•Adapters
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Sharing clipboard information with remote computers
Computers in a Remote Control connection share a common clipboard: you can copy or cut
information to the clipboard on one computer and paste this information on another. .
When you cut or copy information for pasting in another
document, the information is stored temporarily in the clip-
board. Normally, clipboard information is transferred
between documents on the same computer. When you use
Remote Control, however, you can use the clipboard to
transfer information from one computer to another. You can
copy text or graphics on the host computer, for example,
and paste it on the guest.
If you are controlling several host computers, information in
the clipboard on your computer is available to any of them. If
you want to transfer clipboard information from one com-
puter to another, however, you must first paste the informa-
tion into a document on your guest computer; then paste it
into a document on another remote computer.
Disabling clipboard sharing
By default, clipboard sharing is available during Remote
Control sessions unless you disable it.
TIP Only information placed in the clipboard during
Remote Control can be pasted on other computers. You
cannot share any information copied or cut to a clipboard
before a Remote Control connection is opened.
To disable clipboard sharing:
1 Open a Remote Control connection to another com-
puter.
TIP When you clear the contents of the clipboard on one
computer, you clear the clipboard contents of the other
computer as well.
2 On the Edit menu, click Link Clipboards to clear the check
mark.
Pasting from the clipboard during Remote Control
If there is data in the common clipboard that hasn’t been
transferred completely, you are asked whether to com-
plete the transfer.
When you copy or cut information to the clipboard during
Remote Control, only a small part of the information is trans-
ferred to the other computer immediately. The rest of the
information is transferred when you paste.
TIP To enable clipboard sharing again, repeat the proce-
dure to restore the check mark to Link Clipboards. Only
data placed in the clipboard after you enable this option
can be shared with other computers.
To prevent the loss of information added to the clipboard
from the remote computer during Remote Control, paste the
information before disconnecting.
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. . . Customizing Remote Control performance
Customizing Remote Control performance
As a guest, you can change several Remote Control settings either to speed up performance or to
enhance your view of the host screen. When speed is your priority, change the settings to enhance
performance. When you want the best view of the host screen, turn off the performance enhancements. .
Choose between enhancing your
view of the host screen and speeding
up Remote Control performance.
Click one of the preset options.
Or click the Settings button and
specify your own settings.
To improve Remote Control performance, LapLink tempo-
rarily alters the host screen by removing its wallpaper,
screen saver, and other visual enhancements. You can
restore any of these enhancements. Or you can improve
performance even more by minimizing the number of bit-
maps and bitmap colors transferred over a connection.
• Best Quality Improves the appearance of fonts
and does not change the appearance of the host
screen except to disable its screen saver.
• Best Performance Displays smaller bitmaps in
black and white and does not show larger bitmaps at
all; also changes the appearance of the host screen
to maximize performance.
To change Remote Control performance settings:
1 On the Options menu, click Remote Control Options.
2 On the Performance tab, click either of these options:
3 To customize the settings for any of these options, click the
Settings button.Changing your view of the host screen
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Click the Settings button in Remote Control Options to
change the quality of your view of the host screen without
affecting the host screen itself.
Use Solid Colors Displays solid colors instead of dith-
ered, or patterned, colors. Performance is not affected, but
your view of the host may improve.
Bitmap Color Selects the palette used to display bitmaps.
The values range from Monochrome to True Color (24 bit).
Choose a palette with fewer colors to improve performance.
On the Guest Display tab, adjust these options:
Send Font Information Displays text and symbols on
the guest computer. Checking this box speeds display per-
formance but may not present the most accurate represen-
tation of text and symbols.
Temporarily changing the host screen
Click the Settings button in Remote Control Options to alter
your view of the host by changing the appearance of the
host screen itself. When you disconnect, the host screen is
restored to its original appearance.
Prevent Display of Large Bitmaps Determines the
size of the largest bitmap to be displayed in your view, rang-
ing from 32 by 32 to 512 by 512 pixels. Choosing a smaller
size improves performance but may cause bitmaps not to
appear in some dialog boxes, wizards, and buttons. (Exper-
iment with the setting, increasing it as necessary to display
larger bitmaps.)
On the Host Display tab, change these settings:
Disable Screen Saver Keeps the host’s screen saver
from running.
On the Guest Colors tab, adjust these options:
Disable Special Windows Effects Disables several
Windows features, including desktop wallpaper or patterns,
animated windows, and Web Page view.
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Using File Transfer—Overview
Once you have connected to another computer and opened File Transfer windows, you are ready to
transfer files between the computers. First, display your target, and then select the files you want to
transfer. If you want the files on both computers, copy them. If you want to transfer the files to one
computer and delete them from the other, move the files.
You can open File Transfer windows at the time you con-
nect to a remote computer. Or you can open File Transfer
windows sometime after the connection is made.
To open File Transfer windows:
• Connect to another computer with the File Transfer ser-
vice selected, or click the Open File Transfer button on
the Shortcut bar. Or click Open File Transfer on the
Window menu.
NOTE In Windows, folder and subfolder are used in place
of directory and subdirectory.
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. . . Using File Transfer—Overview
NOTE If you click the ‘Open File Transfer Window’ button
when no active connection has been established, you’ll be
creating a local-to-local file transfer connection.
In the opposite File Transfer window, select the files you’ll
be transferring to the target you just displayed.
To select the folders and files you want to transfer:
• Two File Transfer windows appear: one for the remote
computer, one for your computer. Using these windows,
you can view all the files on any drive on both comput-
ers.
• On the right side of the window, click the folder or file
you want to transfer.
• To select more than one item, do either of the following:
• Hold down CTRL as you click each item.
Step one: display the target
• To select two or more items listed next to each other,
click the first item and press SHIFT while you click
the last item.
To use the drag-and-drop method of copying and moving
files, first find your target and make it visible on your screen.
A target is the drive or folder you want to transfer the files to.
NOTE If you prefer, select a group of files or folders by
clicking at a right corner of the group and dragging to the
opposite corner to form a selection box.
To display the target:
1 Identify the target window: it may be the window for your
computer or the remote computer—whichever you want
to receive the files.
Step three: drag and drop
Using the drag-and-drop method simplifies file transfers.
Keep in mind the difference between copying and moving:
Copying puts a copy of the files on the other computer, leav-
ing the originals where they were. Moving puts the files on
the other computer, deleting the originals.
2 On the left side of the target window, double-click the target
drive.
3 Click the target folder. Its contents now appear on the right.
4 If you are looking for a subfolder, click the plus sign (+)
beside the folder containing the subfolder. Then click the
subfolder itself.
To drag and drop the selected files:
• To copy the files, hold down CTRL and your left mouse
button as you drag them to the target folder.
NOTE To determine which File Transfer window is which,
look for the computer name in the title bar, at the top of
each window. In the case of a local-to-local connection,
each window will show the same name, followed by a (1)
or (2).
• To move the files, hold down SHIFT and your left
mouse button as you drag them to the target folder.
TIP If you drag without using CTRL or SHIFT, files are
copied when you drag to a different drive or computer and
moved when you drag to another location on the same
drive.
Step two: select the files
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Navigating through drives and folders
Each File Transfer window is split into a left and a right side. The left side is designed for navigating
through drives and folders: click or double-click a drive or folder to open it and display its contents. On the
right side, you see the contents of the open drive and folder. Commands on the View menu let you
change the appearance and the order of the contents.
Click a drive or folder to open it, with-
out showing its contents.
Double-click a drive or folder to open
it and show its contents.
Click a plus sign to show the con-
tents of a drive or folder without
opening it. Click a minus sign to hide
the contents.
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. . . Navigating through drives and folders
Follow these guidelines to navigate through the left side of a
File Transfer window:
By default, the contents appear in Detail view: file name,
size, type (based on the MS-DOS name extension), modifi-
cation date, and attributes.
• Double-click a drive or folder Opens and expands
the drive or folder, displaying its subfolders immediately
below. (Double-clicking is the fastest way to navigate
downward in a hierarchy of folders.)
To change the appearance of the items displayed on
the right side of a File Transfer window:
• On the View menu, click one of these commands:
Large Icons, Small Icons, or List.
• Click a drive or folder Opens the drive or folder with-
out expanding it.
Try the different views to find your preference. To return to
the original view, click Detail.
• Click a plus sign (+) Expands the drive or folder, dis-
playing its subfolders immediately below. The drive or
folder is not opened.
Sorting files and folders
Regardless of the view, you can rearrange the folders and
files on the right side of a File Transfer window according to
name, size, date, and so on.
• Click a minus sign (-) Collapses the drive or folder,
hiding its subfolders.
TIP Want to locate a particular folder or file? Type the first
letter of its name. The highlight moves to the next item
beginning with that letter. Typing the letter again finds the
next occurrence.
To change the order of files and folders:
• On the View menu, point to Arrange Icons; then click
one of these commands: By Name, By Type, By Size,
By Date, or By Attributes.
Changing the view
TIP If you are displaying files in Detail view, you can sort
them by name, size, type (file name extension), modifica-
tion date, or attribute: click the corresponding button at the
top of a column. Clicking the same button again reverses
the order.
When you open a drive or folder, you see its contents—sub-
folders and files—on the right side of the File Transfer win-
dow.
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Selecting files and folders
On the left side of a File Transfer window, you can select only one folder at a time. On the right side, you
can select multiple folders and files. To select a single item, point to it and click the left mouse button. To
select several items in sequence, click the first item; then hold down SHIFT while you click the last item.
To select items out of sequence, hold down CTRL while you click each one. You can also click Select All
or Select By on the File menu. To cancel an individual selection, hold down CTRL, and click the item.
Select a group of items by dragging
a selection box around them, from
right to left.
Select several items not listed
together by holding down CTRL
while you click the items.
You must select a folder or file before you can copy or move
it. When you select an item, its name and icon are high-
lighted.
You can select a single folder on either side of a File Trans-
fer window. You can select files and multiple folders only on
the right side.
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. . . Selecting files and folders
NOTE By default, selecting a folder selects all of its files
and its subfolders. To change the default, click File Trans-
fer Options (Options menu). On the Filter tab, clear this
box: Include Subfolders in Copies. (You can always over-
ride this setting when you are asked to confirm a copy or
move operation.)
To select folders and files using the Select By com-
mand:
1 On the File menu, click Select By.
2 In the Filter box, type the name of a file or folder. Or use wild-
cards to specify items with similar names.
For example, typing *.DOC selects all files with the .DOC
extension. The default (*.*) selects all files and folders.
To select a single file or folder:
• Place the mouse pointer on its name or icon, and click
the left mouse button.
You can specify several criteria at once by typing them
one after another and inserting a space or a comma
between them. For example, typing *.DOC,*.TXT dis-
plays all files with those extensions.
To select a group of items, do either of the following:
• Click the first item, and press SHIFT while you click the
last item.
3 If you want to select according to date, check the Enable
Date/Time Range box. Then type the dates and times
under Oldest File and Newest File.
• Click at a right corner of the group and drag to the
opposite corner to form a selection box.
To select two or more items out of sequence:
• Press CTRL while you click the items.
4 Click OK.
Clearing selections
To select all folders and files in the current folder:
To clear an individual selection:
• Hold down CTRL while you click the item.
To clear all selections:
•
On the File menu, click Select All.
TIP To select everything on a drive, click the drive and
then click Select All.
• On the File menu, click Clear Selection.
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Copying or moving files and folders
Once you have displayed the target and selected the items to be transferred, you are ready to use the
Copy or Move command. Or you can use the mouse to drag the items and drop them onto the target.
Before the transfer is completed in either case, you see a confirmation dialog box showing details of the
operation you are about to perform. You can then proceed immediately, change certain conditions, or
cancel the operation entirely.
Before copying or moving, you
can confirm that you have
selected the source and target
as you intended.
items using the Copy or Move commands or by dragging
them with the mouse.
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. . . Copying or moving files and folders
To prepare for a copy or move operation:
You now see the File Copy or File Move dialog box, as
described next.
1 Navigate through the left side of the target window to
display the folder where you want to put the selections.
NOTE Copy and Move also appear as buttons on the tool-
bar near the top of each File Transfer window.
2 In the source window, select the items you intend to transfer.
Make sure that the source and the target are still showing.
To complete the copy or move:
1 In the File Copy or File Move dialog box, you can verify
the source and the target, change the target, and set
options. Do any of the following:
NOTE Before attempting to transfer between computers,
open a File Transfer window for each of them.
• Under To, verify the target. You can choose a differ-
ent computer from the Computer list; in the Folder
box, you can type any drive and folder already on the
target.
To copy or move using drag and drop:
1 Place the mouse pointer over a single item or one of
several items you have selected on the source.
• Under Options, check or clear the boxes as you
2 Do either of the following:
• To copy, press CTRL and your left mouse button as
you move the pointer over to the target folder.
2 Click OK to complete the operation or Cancel to halt it.
You now see a dialog box reporting on the operation as it
proceeds. Click Cancel to halt the operation. If the Pro-
tected Files dialog box appears, select the files you want
to transfer, and click OK.
• To move, press SHIFT and your left mouse button as
you move the pointer over to the target folder.
3 Once the target is highlighted, release the mouse button
and the CTRL or SHIFT key.
TIP Dropping onto a drive puts the selections at the high-
est level of the hierarchy of folders.
You now see the File Copy or File Move dialog box, as
shown on the previous page.
TIP Dropping onto a folder puts the selections inside the
folder.
To copy or move using a command:
• With the source window still active, click Copy or Move
on the File menu.
TIP Dropping onto a file puts the selections on the same
level as the file.
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Setting File Transfer options for the results you want
Certain File Transfer options play a crucial role when you are copying or moving files. Depending on
how you set them, you can include or exclude subfolders, prevent the overwriting of files except by newer
copies, or copy only files you have backed up before. To specify global preferences for these options, click
File Transfer Options on the Options menu; then click the Filter tab. Whenever you confirm a copy or
move operation, you can change the settings for that operation.
Set global options on the Filter tab of File
Transfer Options.
When copying or moving, verify the settings
before clicking OK to continue.
There are three File Transfer options that determine which
files are transferred and which are overwritten:
• Include Subfolders in Copies
• Transfer Only If Files Are Already on Target
The first two options are in effect until you change them.
• Transfer Only If Files Are Newer
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. . . Setting File Transfer options for the results you want
To change your global preferences for File Transfer
options:
When the box is checked, Include Subfolders in Copies
extends your selection to include any subfolders within the
folders you have selected. When the box is cleared, your
selection is limited to the selected files and folders (including
the files in those folders); subfolders within folders are
excluded.
• On the Options menu, click File Transfer Options. Click
the Filter tab, and then check the appropriate boxes.
When you transfer files, you can tailor these options for that
operation before giving your confirmation.
Updating older copies of files
NOTE Before transferring files between computers,
ensure that their clocks are reasonably in sync. If they are
not, files that appear to be older may actually be newer,
and you could lose your most recent work.
One of the options—Transfer Only If Files Are Already on
Target—simplifies the task of updating older copies of files
without adding new ones. It is designed for anyone who reg-
ularly updates the same set of files. No matter how many
files you select on the source, only those already on the tar-
get will be copied; the others will be ignored.
Protecting newer copies of files
One of the options—Transfer Only If Files Are Newer—is
designed to preserve files that represent your most recent
work. It is also useful for speeding up file transfers; files that
do not need to be updated are excluded from the operation.
In preparation for using this option the first time, copy the
files to the target with the box cleared. When you are ready
to update the same files, check the box.
When the box is checked, Transfer Only If Files Are Newer
ensures that files are not overwritten by older copies of
those files. (Files not already on the target will be copied
anyway.) When the box is cleared, files are overwritten with-
out regard to their dates and times.
Deleting to the Recycle Bin
By default, any files you delete from a hard drive are “recy-
cled,” that is, moved to the Windows Recycle Bin, where
you can retrieve them later.
NOTE Whether files are recycled or permanently removed
is determined solely by the setting on the guest computer.
Including or excluding subfolders
One of the options—Include Subfolders in Copies—is
designed for copying a hierarchy of folders and subfolders
and is potentially the most powerful of the File Transfer
options. It can make the difference between copying hun-
dreds of files or only a few.
To permanently remove files when you delete them in
LapLink:
1 On the Options menu, click File Transfer Options.
2 On the Delete tab, clear this box: Move Deleted Files and
Folders to the Recycle Bin.
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Synchronizing folders with SmartXchange
Use SmartXchange to synchronize two folders in a two-way exchange of files. You can limit the scope
of the operation by including only the files already in both folders. You can also use SmartXchange to
update a backup folder quickly. In either case, older files are overwritten, but no files are deleted.
In SmartXchange
Files are copied when they are in
one folder but not the other.
Files are overwritten when there are
newer copies in the other folder.
Files are not copied when there are
identical copies in both folders.
After SmartXchange, the two folders
are identical.
selecting the items themselves. Select the folder on the left
side of a File Transfer window.
If you have ever copied files back and forth between com-
puters so that they share the latest files, you have synchro-
nized. Unlike the usual copy operation, synchronization
works in two directions: from one folder to the other and
back again.
With SmartXchange, you can accomplish this in one opera-
tion, one folder at a time. You can increase the scope of the
operation by including subfolders within the folder. You can
limit its scope by exchanging only the files that are on both
folders already.
NOTE With SmartXchange, you determine the items to be
copied by selecting the folder containing the items, not by
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. . . Synchronizing folders with SmartXchange
CAUTION SmartXchange is a tool for exchanging files
between folders. It does not merge the contents of files. If
• If you want to include subfolders in the exchange,
check this box: Include Subfolders.
you need to merge databases, schedules, or other shared
files, see the documentation for the program in which they
were created.
• If you merely want to update files—and not add new
ones—check this box: Transfer Only If Files Are
Already on Target. If you want the two folders to be
identical, the box must be cleared.
TIP If you synchronize the same folders on a routine
basis, consider using Xchange Agent instead of SmartX-
change. Xchange Agent automates the process of open-
ing connections, selecting the pairs of folders to be
synchronized, setting the appropriate options, initiating the
exchange, and disconnecting. For more information, see
4 Make sure that this box is cleared: One-way Transfer Only.
5 Click OK.
Updating backup folders
You can also use SmartXchange to simplify the process of
updating a folder to which you have backed up a set of files.
TIP Any files that you intentionally delete on one com-
puter will be automatically replaced by two-way synchroni-
zation. If you wish to use a two-way transfer, you must
manually delete the files in question on both computers
before running the SmartXchange. For more information
To use SmartXchange to update a backup folder:
1 On the left side of the target (backup) window, click the
folder you want to update.
2 On the left side of the source window, click the folder con-
taining the files you want to back up again.
To use SmartXchange to synchronize folders:
3 On the SyncTools menu, click SmartXchange.
1 On the left side of each File Transfer window, click the
folder (not an entire drive) containing the files you want
to exchange.
4 Verify that the source and target are correct. Change the tar-
get if necessary.
• If you want to include subfolders in the exchange,
check this box: Include Subfolders.
NOTE LapLink cannot synchronize an entire drive, the
folders containing the Windows operating system, or any
other data that is locked (in use).
• If you want to update files—and not add new ones—
check this box: Transfer Only If Files Are Already on
Target. If you want the folders to be identical, the box
must be cleared.
NOTE To verify which folder is open, look at the title bar, at
the top of the File Transfer window.
2 On the SyncTools menu, click SmartXchange. Or click the
Sync button on the toolbar near the top of the File Transfer
window, or hit F9.
5 Make sure that this box is checked: One-way Transfer Only.
6 Click OK.
3 Verify that the source and target are correct. If necessary,
change the target.
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Replacing one folder with another: Clone Folder
Clone Folder replicates one folder onto another by adding, deleting, and updating files on the target
until they match those on the source. After opening the target and the source folders, click Clone Folder
on the SyncTools menu. Then choose whether to include or exclude subfolders.
Source
Target
Use Clone Folder to replace the con-
tents of one folder (the target) with
the contents of another (the source).
Clone Folder has the effect of eras-
ing the target and copying the entire
source.
CAUTION This is the ONLY File
Transfer function of LapLink Gold
Corporate that allows data dele-
tion. Since this function cannot be
undone, consider carefully before
using a Clone folder.
Clone Folder replaces one folder (the target) with another
on the target and copying everything from the source.
NOTE With Clone Folder, you determine the items to be
copied by selecting the folder containing the items, not by
selecting the items themselves.
Cloning a folder adds and updates target files until they are
identical to those on the source. In addition, it deletes any
target file that has no counterpart on the source.
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. . . Replacing one folder with another: Clone Folder
It’s the deletion of files that makes Clone Folder useful, par-
2 On the left side of the source window, click the folder whose
ticularly when you are maintaining a backup folder. With the
usual copy operation, the backup folder over time accumu-
lates all the files you have deleted from the source. With
Clone Folder, those unwanted files are removed with each
backup.
contents you want to reproduce.
3 With the source window still active, click Clone Folder on the
SyncTools menu.
4 Verify that the source and target are correct. Change the tar-
get if necessary.
CAUTION Use this command with caution. Any subfolder
or file not on the source will be deleted from the target.
5 If you want to reproduce subfolders within the selected
folder, check this box: Include Subfolders.
To replace one folder with another:
6 Click OK.
1 On the left side of the target window, click the folder
whose contents you want to replace.
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Speeding file transfers with SpeedSync and compression
When you are updating files, SpeedSync can shorten transfer times by sending only the parts of the
files that have changed since the last update. SpeedSync is most effective when you update files that
have not been changed extensively since the last update. Compression, on the other hand, speeds file
transfers by “shrinking” files before they are sent and restoring them to their original sizes afterward.
Compression is most effective with large files that have not been compressed already. Though both
features are in effect by default, there may be circumstances in which you might improve transfer times by
disabling them.
With SpeedSync
Source and target files are compared
to locate changes in the source file.
Only the changes are copied, usually
resulting in faster transfers.
Without SpeedSync
Source and target files are not com-
pared for changes.
Entire files are copied, often resulting
in longer transfer times.
copied. Otherwise, the two files are compared to locate
changes in the source file. Only the changes located in the
source file are copied.
Using SpeedSync
SpeedSync is designed to cut transfer times when you are
updating files. It has no effect when you are copying files
that were not on the target before you started copying.
The time necessary to locate changes is usually more than
offset by the smaller amount of data that has to be trans-
ferred. The reverse may be true in a few circumstances,
Before a file is copied, SpeedSync searches the target for a
file with the same name. If none is found, the entire file is
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. . . Speeding file transfers with SpeedSync and compression
e.g.; when you are updating many small files over a fast
connection.
click SpeedSync Statistics on the SyncTools menu. You
see the statistics for your most recent transfer as well as
combined statistics for earlier transfers.
NOTE Whether SpeedSync and compression are used in
file transfers depends entirely on the settings of the guest
(the computer that opens the connection).
Using compression
Because compression usually results in the transfer of less
data, it is particularly useful when you transfer large files by
modem: the larger the files, the greater the savings.
CAUTION SpeedSync is a tool for decreasing transfer
times. It does not merge the contents of two files. The con-
tents of one file will always replace the contents of the
other. If you need to merge databases, schedules, or other
shared files, see the documentation for the program in
which they were created.
Since compression would actually slow the transfer of files
that have already been compressed (or zipped by another
file-compression program), LapLink automatically turns this
feature off while it is transferring such files.
To disable SpeedSync:
If you find a situation in which compression does not speed
up file transfer, you can disable it: On the Options menu,
click File Transfer Options. On the Performance tab, clear
this box: Use Compression When Transferring Files.
1 On the Options menu, click File Transfer Options.
2 On the Performance tab, clear this box: Use SpeedSync on
All File Transfers.
TIP To review the effect of SpeedSync on your past file
transfers, open at least one File Transfer window. Then
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Resuming an interrupted file transfer
If you lose your connection to another computer while transferring files, File Transfer Recovery lets you
connect again and continue the transfer where it left off. Any file—or portion of a file—copied before the
interruption is skipped; only the untransmitted data is copied.
If you lose a connection while
transferring a file, the data
transferred at the point of inter-
ruption is stored on the target
computer.
When you reconnect and
resume the transfer, the miss-
ing part of the file—not the
entire file—is copied, along with
the remaining files.
File Transfer Recovery lets you continue a file transfer even
when you have lost a connection. Instead of starting the
transfer at the beginning, File Transfer Recovery resumes
at the point where the connection was lost:
To resume an interrupted file transfer:
• If you were running an Xchange Agent when the inter-
ruption occurred, run the agent again.
• If you were transferring from File Transfer windows:
1 Re-establish the connection.
• Only the missing part of the interrupted file is copied.
• Files successfully copied before the interruption are not
copied again.
2 Select the same files and folders.
3 Begin the transfer again.
TIP File Transfer Recovery is particularly useful when
you copy large files over an unreliable modem connection.
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. . . Resuming an interrupted file transfer
Transfer Only If Files Are Newer Located on the Filter
tab, this box must be checked so that files successfully cop-
ied before the interruption are not copied again.
File Transfer Recovery and other options
Three options must be enabled for File Transfer Recovery
to work effectively. All three appear in File Transfer Options
(Options menu) and are enabled by default.
When a transfer is interrupted, File Transfer Recovery cre-
ates a file in the target folder containing whatever part of the
file has been transferred successfully. The file is named
!LAPLINK.TSI.
Enable File Transfer Recovery Located on the Copy/
Move tab, this box must be checked for File Transfer
Recovery to occur at all.
When File Transfer Recovery resumes a transfer, this file is
compared with the source file to determine what’s missing.
Once the file is complete, !LAPLINK.TSI is given its original
name. (If you do not use File Transfer Recovery to resume
the transfer, the file remains in the folder and can be safely-
deleted.
Use SpeedSync on All File Transfers Located on the
Performance tab, this box must be checked to allow the
transfer to resume with the missing part of a file. When it is
cleared, the entire file must be sent again.
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Using Xchange Agent—Overview
Xchange Agent takes the function of SmartXchange to a higher level, by automating
synchronization—the process of keeping your files updated. To set up an Xchange Agent, open a
connection to another computer, choose the pairs of folders to be synchronized; then preview and
perform the synchronization. After working on the files on either or both of the computers, run the saved
agent to reconnect and update the older copies of the files automatically. You can run an agent by double-
clicking its shortcut icon or by scheduling it to run unattended.
In the end, files in the synchronized
folders are identical.
Xchange Agent automatically copies the newer versions of all
files regardless of which computer they are on. Files that have
no match are copied onto the computer that lacks them.
Xchange Agent simplifies the repetitive process of keeping
two computers—often a laptop and a desktop—in sync.
the computers, Xchange Agent transfers files so that both
have only the newer copies of your files.
ting the appropriate options, initiating the exchange, and
disconnecting. To prevent unwanted results, you can pre-
view beforehand.
NOTE Xchange Agent is also useful for local synchroniza-
tions, as when you keep files on your desktop in sync with
files on a local network.
Xchange Agent automates the process of opening connec-
tions, selecting the pairs of folders to be synchronized, set-
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. . . Using Xchange Agent—Overview
TIP By default, agents are previewed before being run.
To bypass preview, click Properties on the File menu and
click an option on the Run Options tab. For more informa-
Creating an Xchange Agent
Open a LapLink connection—by modem, network, or any
other means—to the computer with which you want to
exchange files.
Running an Xchange Agent
Then use the Xchange Agent wizard to create your own
Xchange Agent:
There are several ways to run an Xchange Agent:
• Double-click its shortcut icon on the desktop.
• Schedule the agent to run unattended.
• Start LapLink and run the agent.
• From the hierarchy of folders displayed for each com-
puter, choose the pair of folders—one folder on each
computer—you want to synchronize. Choose as many
pairs as you want.
• Name your Xchange Agent file and save it.
• Double-click the agent file in Windows Explorer.
• Preview the agent you just created, making sure that
you set it up as intended.
CAUTION Xchange Agent exchanges files between fold-
ers. It does not merge the contents of files. To merge data-
bases and other shared files, use the program in which the
files were created.
Then run the agent to make the files in each pair of folders
identical.
NOTE Xchange Agent automatically copies the newer
versions of all the files regardless of which computer they
are on. Files that have no match are copied onto the com-
puter that lacks them.
Beyond the basics
Xchange Agent offers various options for customizing each
synchronization. For example, you can:
• Change the direction of copy: instead of a two-way
exchange of files, copy files in one direction only, from
one computer to the other.
Previewing an Xchange Agent
To prevent unintended consequences, you can preview an
agent before synchronizing. The preview screen shows
pairs of folders and files, with arrows to indicate the direction
in which files will be copied when the agent is run.
• Include or exclude (filter) files according to type or
name.
• Include or exclude subfolders within synchronized fold-
ers.
In a preview, you can customize the agent by excluding
pairs of files (and entire folders) from the current synchroni-
zation, leaving the files as they are on each computer.
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Creating an Xchange Agent
Once you connect to another computer, you create an Xchange Agent by selecting the pairs of
folders—one folder on each computer—which you want to keep synchronized. You can select the pairs
from a window displaying the folders on both computers, or you can drag folders from File Transfer
windows onto the Xchange Agent window. In either case, you can preview the agent to ensure that you
have set up the synchronizations as intended.
To create an Xchange Agent:
2 On the SyncTools menu, click either of these:
• Xchange Agent wizard
1 Start LapLink and open a connection with the computer
with which you want to synchronize files.
• New Xchange Agent
For a local synchronization, simply start LapLink.
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. . . Creating an Xchange Agent
Remote, click a folder on each side of the window.
Repeat the procedure to add other folder pairs.
Using the Xchange Agent wizard
The wizard guides you through the process of selecting
pairs of folders to be synchronized. After naming and saving
the agent file, you can preview the agent and change its set-
tings.
• Drag folders from File Transfer windows onto the
Xchange Agent window. Drag a folder first from one File
Transfer window, then from the other one. Repeat the
procedure to add other folder pairs.
To make the files in each folder pair identical, click the Run
button on the toolbar.
Once you have selected the pairs to be synchronized, you
can do any of the following:
NOTE There are two “modes” in Xchange Agent: edit and
preview. Certain operations are available in one mode and
not the other. To save an agent, for example, you must be
in edit mode. To change to edit mode from preview mode,
click the Close Preview button on the toolbar.
• Preview the agent: click the Preview button on the tool-
bar.
• Name and save the agent file: On the File menu, click
Save. In the File Name box, type a name, and click OK.
• Run the agent to make the files in each folder pair iden-
tical: click the Run button on the toolbar.
Using New Xchange Agent
After choosing New Xchange Agent from the SyncTools
menu, you can select the pairs of folders to be synchronized
in two ways:
TIP Xchange Agent files are given the .LLX extension. In
Windows 95 and Windows 98, Windows ME, XP, 2000
and 2003, they are stored in the My Documents folder. In
Windows NT, they are stored in the \Profiles\your-
name\Personal folder within the Windows folder (where
yourname is your Windows NT logon name).
• On the Edit menu, click Add Folder Pair. After specify-
ing whether the synchronization is Local-Local or Local-
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Previewing and running an Xchange Agent
Previewing an Xchange Agent lets you see exactly which folders will be synchronized and which files
will be overwritten. It also lets you skip pairs of folders and files and resolve conflicts. Unless you specify
otherwise, you preview each agent before you run it. You can run an agent from the Windows desktop,
from within LapLink, or you can schedule it to run in your absence.
A special icon appears when both files have been modified since a
previous synchronization. You can specify how these “conflicts” are
handled.
While previewing an Xchange Agent, you can
tell the direction of copy from the arrows.
Agent on the File menu.) Then click the agent file and
click Open.
Previewing
By default, a preview appears whenever you run Xchange
Agents. You can also open an agent and preview it.
2 Click the Preview button on the toolbar.
While previewing an agent you can do any of the following:
NOTE By default, only agents that you schedule to run
unattended will proceed without a preview. To set up
• Select files or folders to be omitted from the current
synchronization only Click a pair and click the Skip
Pair button on the toolbar. Skipping a folder skips all the
files and subfolders it contains.
To open and preview an Xchange Agent:
1 In LapLink, click Open Xchange Agent on the Sync-
Tools menu. (In Xchange Agent, click Open Xchange
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. . . Previewing and running an Xchange Agent
• Put skipped pairs back into a
Running an Xchange Agent
synchronization Click a skipped pair and then click
the Undo Skip button on the toolbar.
There are several ways to run a saved Xchange Agent:
• Double-click the agent’s shortcut icon on the desktop.
• Resolve conflicts Click a pair showing a conflict icon,
click the Resolve Conflict button on the toolbar, and
specify how you want the conflict resolved. For more
To create a shortcut icon for an open agent, click Create
Desktop Shortcut on the File menu.
• Schedule the agent to run at an appointed time. For
NOTE In a preview, arrows indicate the direction in which
files will be copied, and thus which files will be overwritten.
Special icons indicate conflicts between files.
• Run the agent from within LapLink: Click Run Xchange
Agent on the SyncTools menu. Then click the name of
the agent file and click Open.
CAUTION Once you have resolved conflicts or marked
pairs to be skipped, run the agent before closing the pre-
view. Your modifications will be lost otherwise.
• Run an agent you have opened in Xchange Agent: click
the Run button on the toolbar.
• In Windows Explorer, double-click the agent file. By
default, agent files have .LLX extensions, and are
saved to the ‘My Documents’ folder.
TIP To select every pair of folders and files in the agent,
click Select All on the Edit menu.
TIP To locate a pair with a conflict, click the Next Conflict
button on the toolbar.
Once an agent finishes synchronizing files, the connection
to the host computer is closed. If LapLink was not running to
begin with on the guest computer, it is shut down automati-
cally.
To close a preview:
• Click the Close Preview button on the toolbar. You are
now in edit mode.
TIP For a record of your latest synchronizations, refer to
the LapLink log file: on the Options menu, click Logging.
TIP While in edit mode you can customize an agent in
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Dealing with conflicts
When you are keeping folders on two computers in sync, a conflict occurs when a file has been
modified on both computers since the last time you synchronized. You can handle these conflicts when
you preview or run the agent, or you can set options to handle them automatically.
When you skip a conflict, you carry it over to future synchro-
nizations. There are now two categories of conflicts:
Conflicts occur when you modify a file on both of your com-
puters. Since both files are new, you need to decide how to
handle them. These are the choices you can make while
previewing or running an Xchange Agent:
• New conflicts Files have been changed on both
computers since the previous synchronization.
• Old conflicts Conflicts were left unresolved in earlier
synchronizations. The two computers now have differ-
ent versions of the same file, and both are dated prior to
the latest synchronization. You can treat these conflicts
like new conflicts, or ignore them and let both versions
remain.
• Copy either the older or the newer file to the other
folder, replacing the file already in that folder.
• Copy either the older or the newer file to the other folder
and give the file a new name. Nothing is replaced.
• Skip the conflict, without copying either file.
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. . . Dealing with conflicts
Changing how all conflicts are handled By default,
each conflict is presented for resolution when you run an
Xchange Agent. You can change this so that conflicts are
handled automatically.
2 On the File menu, click Properties.
3 On the Advanced tab, click this option: Exclude Previously
Skipped Files.
Other conflicts
To change how conflicts are handled by an Xchange
Agent:
You may encounter other kinds of conflicts in these situa-
tions:
1 Open the Xchange Agent.
• When you attempt to copy a file or folder with a long
name to a drive that does not accept long names.
2 On the File menu, click Properties.
3 On the Run Options tab, click this option: Run Unattended,
without Preview or Confirmations. Then click either of these
options:
• When you attempt to synchronize a file with a folder;
this happens only when a file and a folder have exactly
the same name.
• Do Not Copy Either; Keep Both Files
• Copy the Newer File over the Older
Long name conflicts If you do not shorten long names,
you are given this choice when you run an agent: copy the
file and give the copy a short name, or skip the conflict with-
out copying the file.
Ignoring old conflicts By default, old and new conflicts
are treated alike, according to the settings on the Run
Options tab in Properties. For example, if you specify that
conflicts are to be displayed every time you run an agent,
old conflicts will appear every time you run the agent. The
alternative is to exclude old conflicts, regardless of how
other conflicts are handled.
Conflicts between files and folders If you do not
rename the file to avoid the conflict, you are given this
choice when you run an agent: copy both the file and folder
and give the copies new names, or skip the conflict without
copying either.
NOTE To retain both versions of files in old conflicts, click
this option on the Advanced tab in Properties: Exclude
Previously Skipped Files.
The best way to handle either of these conflicts is to rename
files: shorten the long names or rename the file so that it
does not conflict with the name of the folder. True synchroni-
zation cannot occur otherwise. If you set an agent to run
unattended, for example, neither file in a conflict is copied.
To exclude old conflicts from synchronizations:
1 Open the Xchange Agent.
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Customizing an Xchange Agent
Instead of a two-way synchronization, you can customize an agent so that files within folder pairs are
copied in one direction only, from one computer to the other. Among other modifications, you can create a
shortcut icon to run an agent directly from the desktop, run an agent without a preview, and limit
synchronizations just to the files that already appear on both computers.
To change the direction of the copy, click one
or more of the folders.
Then click either the left or right arrow button to
specify the direction.
To customize an agent, you must open it from within
LapLink or Xchange Agent.
Changing the direction of copy
When you create an Xchange Agent, all folder pairs are set
for a two-way exchange of files. Files are copied in both
directions, until the folders on both computers are identical.
To open an agent:
• In LapLink, click Open Xchange Agent on the Sync-
Tools menu. Click the agent file and then click Open.
You can modify this by specifying that files in a folder pair be
copied in one direction only, so that only one folder updates
the other.
OR
• In Xchange Agent, click Open Xchange Agent on the
File menu. Click the agent file and then click Open.
NOTE To customize an agent, you must be in edit mode. If
you are previewing, click the Close Preview button on the
toolbar.
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. . . Customizing an Xchange Agent
To change the direction in which files are copied in a
folder pair:
• Set up the agent to run unattended: On the File menu,
click Properties. On the Run Options tab, click this
option: Run Unattended, without Preview or Confirma-
tions. Then determine how conflicts will be handled by
clicking either of these options: Copy the Newer File
over the Older or Do Not Copy Either; Keep Both Files.
1 Click the folder pair.
To change the direction of copy for all folder pairs, click
Select All on the Edit menu.
2 Click an arrow button on the toolbar to change the direction
of the copy.
Changing which files are included in synchronizations
By default, subfolders within folder pairs are included in syn-
chronizations. Read-only files are also included, but hidden
files and system files are not. To change these settings, click
Properties on the File menu. Then click the File Options tab
and change the settings as necessary.
Adding folder pairs
To add a pair of folders to an Xchange Agent:
1 Open a connection with the computer with which you
are synchronizing.
Also on the File Options tab, you can set an option to limit
synchronizations by exchanging only files that already
appear on both computers. To exclude files that have been
added to one computer and not the other, check this box:
Include Files Only If They Are Present in Both Folders.
2 On the Edit menu, click Add Folder Pair.
3 Click one folder for each computer and then click OK.
NOTE To delete a pair of folders, click the pair and click
Delete Pair(s) on the Edit menu. Then click Yes. The fold-
ers are deleted from the agent, not from the computers.
NOTE Filters offer another way of determining which files
are included in synchronizations. For more information,
Changing how an Xchange Agent is run
There are several ways to customize how an agent is run:
TIP Instead of changing the various options every time
you create a new agent, you can set default options to
apply to any agents you create in the future. These
defaults will take effect in new agents unless you specify
otherwise in Properties. To change the defaults, click Prop-
erties for New Agents on the Options menu.
• Create a shortcut icon for running an agent from the
desktop: on the File menu, click Create Desktop Short-
cut.
• Schedule the agent to run at the time you want: on the
File menu, click Schedule. For more information see
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Using filters to include or exclude files
Using preset filters or filters you create yourself, you can limit synchronizations by including only certain
files or types of files. Or you can use the same filters to exclude files and file types.
Click a filter in the list of
available filters. Then
click the Add button.
By default, filters limit syn-
chronization to files that
match the filters.
If you prefer, you can use
filters to exclude matching
files—and synchronize the
rest.
Xchange Agent includes filters for some of the most com-
mon types of files, including Microsoft Office file types, Lotus
1-2-3, and dBase. File types are defined by one or more
extensions. Word files, for example, are defined by the
extensions .DOC and .DOT.
To filter files by type using the preset filters:
1 Click a folder pair, and then click Set Filter on the Edit
menu.
To filter all folder pairs, click Select All on the Edit menu.
2 In the list of available filters, click a filter and then click the
Add button. Repeat the process to add other filters.
You can also create your own filters for different file types—
or for specific files.
3 To use the filters to exclude—not include—file types, check
this box: Exclude Files That Match These Filters.
You can use filters to synchronize only the files matching the
filters. Or you can exclude the files matching the filters and
synchronize the rest of the files.
4 Click OK.
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. . . Using filters to include or exclude files
To create and apply your own filter:
To remove the effects of a filter:
1 Click the filter in the list of active filters.
2 Click the Remove button.
1 Click a folder pair and then click Set Filter on the Edit
menu.
2 Under the list of available filters, click the New button.
3 In the Filter Name box, type a description for the filter.
Modifying a filter
You can modify any of the filters appearing in the list of
available filters. To apply the modifications, you must add
the filter to the list of active filters, even if the filter already
appears in that list.
4 In the Pattern(s) box, type one or more file extensions or file
names, using a semicolon (;) to separate them.
To specify file types, use extensions preceded by aster-
isks: *.png;*.jpg and so on. To specify certain files,
type their entire names:
To edit and apply a filter:
1 Click the filter in the list of available filters.
2 Click the Edit button.
annual.xls;march.xls;april.xls and so on.
5 Click OK.
3 Change the Filter Name or Pattern(s) as necessary and
then click OK.
Your filter now appears in the list of available filters.
6 Click the filter and then click the Add button.
4 In the list of available filters, click the filter then click the Add
button.
7 To use the filters to exclude—not include—file types, check
this box: Exclude Files That Match These Filters.
TIP To delete an available filter, click it and then click the
Delete button.
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Scheduling an Xchange Agent to run automatically
Y
ou can schedule an Xchange Agent to run at a certain time on the days you specify. Scheduled
agents can be configured to run unattended: there is no preview, and conflicts are handled automatically.
Xchange agents can be scheduled using the LapLink Schedule Wizard. To run the agent on schedule,
simply leave the scheduler running on the guest computer..
You can schedule an
Xchange Agent to run
unattended.
When the scheduled
time comes, LapLink
starts, the connection is
opened, files are syn-
chronized, the connec-
tion is closed, and
LapLink shuts down.
You can set up an Xchange Agent to run at a particular time
on one of these schedules:
• On certain days of the week (such as Monday and Fri-
day)
• Just once, on a particular date.
• Every day
• Once a month on a particular day (such as the first day
of each month)
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. . . Scheduling an Xchange Agent to run automatically
LapLink does not have to be running on the guest for an
TIP To change how an Xchange agent is scheduled,
access it throught the LapLink scheduler icon, which
appears at the right end of the Windows taskbar.
agent to run as scheduled. When the scheduled time
comes, LapLink starts, the connection is opened, files are
synchronized, the connection is closed, and LapLink shuts
down.
To run a scheduled agent:
• Leave your Windows operating system and your
scheduler running.
LapLink prepares an Xchange Agent to run on schedule by
setting it up in the LapLink scheduler program.
Running an agent unattended
NOTE You can also use the Windows Task Scheduler
included in Windows 98, ME, 2000, XP, and 2003. For
more information, consult your Windows documentation.
A scheduled agent runs without preview, even if you have
specified preview on the Run Options tab of Properties.
To schedule an Xchange Agent Using the LapLink
Scheduler:
When conflicts are encountered, they are ignored; neither
file is copied. If you prefer to have the newer file in each
conflict copied over the older one, click Properties on the
File menu. On the Run Options tab, click this option: Run
Unattended, without Preview or Confirmations. Then click
1 From within LapLink or Xchange Agent, open the agent.
2 On the File menu, click Schedule.
The Schedule wizard begins.
1
this option: Copy the Newer File over the Older.
3 Give a name to the schedule file.
TIP To ensure that an agent runs and synchronizes as
scheduled, the agent should originally be created while
connected to the host via an Address Book entry. This
stores the log-in name and password required by the
remote computer to open the connection.
4 Fill out the schedule by specifying the time and frequency.
TIP To create another schedule for the same agent,
repeat the above procedure and assign a different name
to the schedule file.
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. . .
8 Using Print
Redirection
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Using Print Redirection—Overview
There are two ways to print over a LapLink connection. While controlling a host computer, you can print
from that computer directly to your local printer. Or reverse direction and print directly from your local
computer to a host printer. Either way, you can use Print Redirection to send a document over LapLink to
be printed at the opposite end of the connection.
Once you have opened a LapLink connection, you can use
Print Redirection to send a document from the computer at
either end of the connection to a printer at the other end.
Printing a document over a LapLink connection is much like
printing it on a local printer: In the program in which you
have prepared the document, choose the standard Print
command. Normally you would then choose a printer close
at hand. In Print Redirection, however, you choose a printer
There are two ways to use Print Redirection over a LapLink
connection:
1
at the opposite end of the connection from the document.
• Print from remote to local While using Remote Con-
trol to view and operate a hostcomputer, you can send
a document from that computer to a printer at your loca-
tion. For example, you can prepare a document on your
office computer from home and print the document on
your home printer.
When printing from remote to local, use Remote Control to
choose Print on the remote computer; then choose a printer
attached to your local computer.
When printing from local to remote, choose Print on your
local computer; then choose a printer attached to the com-
puter at the other end of the LapLink connection.
• Print from local to remote When connected to a
LapLink host computer, you can print a document from
your computer to a printer at the remote location. For
example, after working on a report at home or on the
road, you can connect to your office computer and print
the report to a high-quality laser printer in your office.
Preparing for Print Redirection
To print documents from a computer to a printer at the other
end of a LapLink connection, you need to set up the desti-
nation printer on that computer, using the exact same driver.
If you want to print reports on the office printer while at
home, for example, set up the office printer on your home
Without Print Redirection, you’d have to transfer the doc-
ument to the other computer and then use Remote Con-
trol to run a program on the remote computer and print
the document.
2
computer.
1 For detailed instructions on printing over a LapLink con-
2 For detailed instructions on setting up a printer for Print
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. . . Using Print Redirection—Overview
You can set up a printer for Print Redirection during LapLink
Setup or afterward, using Print Redirection options in
LapLink.
Requirements for Print Redirection
There are three requirements for using Print Redirection:
• You must connect to another version of LapLink that
supports Print Redirection.
• The default security setup on the other computer must
be changed to allow Print Redirection.
• Both LapLink computers must have the same printer
driver (software) installed.
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Printing over a LapLink connection
To print over a LapLink connection, choose the standard Print command in any Windows program and
then choose a printer set up especially to receive print jobs from remote computers. The document is then
transmitted over the LapLink connection to a printer at the other end.
Print from a Windows
program as you normally
would, using the Print
command.
Then choose the
printer you set up
for Print Redirec-
tion.
Printing over a LapLink connection is much like printing to a
local printer. You simply choose a different printer—one that
has been installed especially to print over LapLink.
When printing from remote to local, choose a local printer
from the remote computer using Remote Control. When
printing from local to remote, choose a remote printer from
the local computer.
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. . . Printing over a LapLink connection
To print a document over a LapLink connection:
Choosing among several printers
1 Open a LapLink connection to the remote computer.
Normally, Print Redirection sends documents to the printer
that has been set up as the default printer on the connected
computer. If you send a print job from home to the office, for
example, the printer designated as the default on the office
computer automatically gets the job. (If there is only one
printer set up on a computer, that printer is always used.)
• To print from remote to local, include Remote Control
in the services you open.
• To print from local to remote, open Print Redirection
or any of the other services.
2 Open a word processor, spreadsheet, or other program and
prepare the document for printing.
If you want to use a printer other than the default, you need
to set up LapLink to prompt you with a list of available print-
ers whenever you print. Change this setting on the com-
puter the printers are attached to, not the computer with the
document.
3 Use the standard Print command for your program and
choose the printer you set up just for Print Redirection. (It is
typically a printer with [LapLink] at the end of its name.)
The Print Redirection icon on the LapLink status bar ani-
mates as the document is sent over a LapLink connection
to the destination printer.
TIP If you’re not in front of that computer, you can still
change this setting by remote controlling the computer.
To set up LapLink to prompt with a list of printers:
When the animation stops, the document has arrived at the
other computer. You can then close LapLink if you want.
1 On the computer the printers are attached to, click Print
Redirection Options on the Options menu.
TIP You can monitor the status of the printing document
after it’s been sent over a LapLink connection. On the
computer to which the printer is attached, click the Win-
dows Start button, point to Settings, and click Printers.
Then double-click the printer icon.
2 Click Prompt with a List of Available Printers.
Whenever you send a document to that computer to be
printed, you are prompted with a list of all the printers set up
on that computer.
NOTE You can use Print Redirection over a LapLink con-
nection even when it is not one of the services currently
open. Print Redirection becomes available on demand.
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Setting up printers for Print Redirection
To print documents from a computer to a printer at the other end of a LapLink connection, you need to
set up the destination printer on that computer. If you do not set it up while installing LapLink, you can set it
up later, using the Print Redirection Options in LapLink. For best results, set up a printer identical to the
one you will be printing to at the other end of the connection.
To set up a new printer, click the Setup button in the Print
Redirection Options dialog box.
Choose the printer from the list.
If your printer arrived with a setup disk,
click Have Disk.
Before you can use Print Redirection, you need to add a
printer for Print Redirection to the computer you’ll be printing
from (the location where your documents are kept).
For example, if you’re remote controlling your office com-
puter and want to print a document on that computer to your
printer at home, you need to set up your home printer on the
office computer.
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. . . Setting up printers for Print Redirection
If you want to print a document on your home computer to a
high-quality printer at your office, you need to set up that
printer on your home computer.
Setting up a printer
You can set up a printer during LapLink Setup or from within
LapLink after installation. You will probably need your Win-
dows CD-ROM or the disk that accompanied your printer.
The printer you set up for Print Redirection must match the
printer you’ll be printing to at the other end of the connec-
tion. If the destination printer was originally set up using a
manufacturer’s installation CD ROM or downloaded driver,
use that same installation method for both computers.
To set up a printer from within LapLink:
1 On the Options menu, click Print Redirection Options.
2 Click the Setup button to start the Print Redirection Setup
wizard.
CAUTIONUsing the Printer Redirection wizard in LapLink
Gold Corporate will not ensure that both computers are
using the same printer drivers. For more information about
configuring a printer for LapLink Printer Redirection, see
technical document #36 at www.laplink.com/support.
3 Follow the instructions in the wizard.
Once the printer is set up, you can print to it, and your docu-
ment is sent over your LapLink connection. In order to print,
LapLink must be running and connected to the computer
you want to print to.
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Exchanging typed messages using Text Chat
Text Chat lets you exchange typed messages with a person sitting at a remote computer. Used with a
service like Remote Control or File Transfer or by itself, Text Chat is useful for exchanging brief messages
and sending instructions. However, if you have a microphone, sound card, and speakers, you can use
Voice Chat instead.
Read messages sent from the
remote computer—as well as
your own—in the upper part of
the Text Chat window.
Type your messages in the lower
part. Press ENTER to send.
TIP If you have opened a connection to multiple remote
computers, click a window for the desired connection
before opening Text Chat.
When you connected to the remote computer, you may
have opened a Text Chat window. If not, you can open one
after you open the connection.
Sending messages
To open a Text Chat window:
A Text Chat window is divided into two parts:
• Click the Open Text Chat button on the Shortcut bar. Or
click Open Text Chat on the Window menu.
• The upper part displays the messages you have sent to
the remote user as well as those the remote user has
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. . . Exchanging typed messages using Text Chat
sent to you. Each message is identified by the name of
the computer from which it was sent.
2 In LapLink, click the lower part of the Text Chat window.
3 On the Edit menu, click Paste.
• The lower part serves as a note pad on which you write
your messages. It clears each time you send a mes-
sage.
NOTE To reverse your latest editing action in the lower
part of a Text Chat window, click Undo on the Edit menu.
Copying text from your Text Chat window
NOTE A Text Chat window pops to the foreground on your
screen whenever the remote user sends a message. To
keep the Text Chat window from activating automatically,
click Text Chat Options on the Options menu. Then clear
this option: Restore Text Chat Window Automatically.
You can copy part or all of a Text Chat conversation and
paste it into another Windows program.
To copy your Text Chat conversation:
1 In the upper part of the Text Chat window, highlight part
of the text, or select the entire conversation by clicking
Select All on the Edit menu.
To send a message to the remote user:
1 Click the Text Chat window.
2 Type your message.
2 On the Edit menu, click Copy.
Avoid pressing ENTER until your message is complete.
To start a new paragraph, press CTRL+ENTER.
3 Switch to another Windows program, and paste the text into
that program.
3 Press ENTER to send the message.
TIP As a guest during Remote Control, you can carry on
a Text Chat conversation with the host only by viewing the
host screen in a window. (In full-screen view, you cannot
see your own Text Chat window.) To arrange the Text Chat
window beside the Remote Control window, click Tile Side
by Side on the Window menu.
Pasting text into your Text Chat window
Instead of typing messages while connected, you can pre-
pare them ahead of time and paste them into the Text Chat
window as necessary.
To paste text into a Text Chat window:
1 In Notepad or another Windows text editor, select the
text and copy it.
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Talking to someone using Voice Chat
Voice Chat lets you speak with a person at the other end of a LapLink connection, using the same line that
transfers data between the two computers. Both computers must be configured for full duplex if you are to
talk as you would on the telephone. If either computer is configured for half duplex, you must wait for the
other person to stop talking before you begin.
How you talk to the other person
in Voice Chat depends on
whether the current conversation
is using half duplex or full duplex.
You can adjust the volume of the
speaker and microphone or mute
them entirely.
When you’re using half duplex,
watch the icon to determine when
to talk and when to listen.
Use Voice Chat to talk to someone you’re connected to over
LapLink while using other LapLink services like File Transfer
and Remote Control. To use Voice Chat, you must have a
computer that is capable of recording and playing sound.
You may have started Voice Chat when you connected to
the remote computer. If not, you can start it after you open
the connection.
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. . . Talking to someone using Voice Chat
Voice Chat conversations are always half duplex unless
both sound cards are configured for full duplex. The indica-
tor at the top of the Voice Chat window shows whether your
current conversation is half duplex or full duplex.
Starting Voice Chat
To start Voice Chat:
1 Click the Open Voice Chat button on the Shortcut bar.
Or click Open Voice Chat on the Window menu.
Voice Chat provides an alternate method you can use to
talk using Voice Chat, known as Manual mode; see page
150.
2 The person on the other end of the connection is “called”
and asked whether he or she wants to talk with you.
If the Voice Chat connection is accepted, a Voice Chat
window opens, and you can begin talking to the other
person.
Talking using half duplex
When you are having a half-duplex conversation, refer to
the stoplight icon in the lower right corner of the Voice Chat
window to know when you can talk. When the light is green
or the text says “Talk,” you can talk. When the light is red or
the text says “Don’t Talk,” you should wait until the other per-
son has finished talking.
TIP If you have opened a connection to multiple remote
computers, click a window for the desired connection
before starting Voice Chat.
Talking in Voice Chat
TIP Saying “over” when you are finished talking may help
facilitate conversation.
To use Voice Chat, you speak into the microphone and lis-
ten through headphones or speakers. If the other person
can’t hear you very well, increase the microphone level in
the Voice Chat window. If the other person’s voice is too
loud or too soft, change the speaker level.
Notice that the stoplight icon is also available on the LapLink
status bar, so you can minimize the Voice Chat window and
continue talking.
NOTE Although there are other volume/level controls in
Windows, it is recommended that you use the ones in
LapLink for best results.
Configuring your sound card for full duplex
Some sound cards can be reconfigured for full duplex
merely by updating to new sound card driver software. Con-
tact your sound card manufacturer to find out whether your
sound card is capable of full duplex. Updated sound card
drivers are usually available on the manufacturer’s website.
Depending on the configuration of the sound card in both
computers, you may be able to talk as you would on a tele-
phone; that is, your voice and the voice of the other user
can be transmitted simultaneously. This is known as full
duplex.
Remember that the sound card of the person you’re talking
to also must be configured as full duplex in order for you to
talk in full duplex.
If you and the other user are not using full duplex, you must
talk as you would on a walkie-talkie; that is, you must wait
for the other person to finish before you begin. The trans-
mission of just one voice at a time is known as half duplex.
NOTE Over slower connections, you may not be able to
use full duplex, because of the lower bandwidth of the con-
nection.
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Improving Voice Chat performance
T
o improve Voice Chat performance, click the Levels tab in the Voice Chat Options dialog box, and then
configure the microphone and speaker levels and specify information about your environment.
Use the Levels tab of the Voice
Chat Options dialog box to con-
figure your speaker, microphone,
and environment levels.
For the speaker and microphone
levels, click the button, and then
adjust the sliders to the desired
level.
For the environment level, click
the Setup button and follow the
instructions.
If you have already used a program that records and plays
sound in Windows, you probably do not have to change set-
tings for your speakers and microphone before using Voice
Chat. (For exceptions, see online help.)
However, Voice Chat lets you change settings for your
speaker, microphone, and environment to improve perfor-
mance in Voice Chat. It is recommended that you do this
once, preferably before you start using Voice Chat.
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. . . Improving Voice Chat performance
7 If you could not hear what you recorded, move the Micro-
phone Level slider towards High, and try using the Sound
Recorder again.
Setting levels in Voice Chat
The Levels tab on the Voice Chat Options dialog box lets
you perform recording and playback tests and measure
other speech qualities. Use the Levels tab when you’re not
using Voice Chat, (e.g.;before you begin chat).
8 Under Set Environment Level, click the Setup button. The
Environment Setup wizard begins, and you’re asked to
record a few seconds of background noise and a few sec-
onds of speech.
To configure levels in Voice Chat:
1 On the Options menu, click Voice Chat Options.
2 Click the Levels tab.
Setting the environment level helps avoid transmitting
sound that is not speech. It is recommended that you use
the Setup button, and not the slider, to adjust this level.
3 Under Set Speaker Level, click the Play Speech button.
TIP Some sound cards do not allow these settings to be
changed using software; in this case, the sliders won’t be
available.
Improving quality over a fast connection
Voice Chat works best over a fast connection. If you use
Voice Chat over a network or other fast connection, you
might be able to improve the Voice Chat sound quality.
4 While listening to the speech, move the Speaker Level slider
to a comfortable level.
To improve Voice Chat performance over a fast connec-
tion:
If you cannot hear the speech, move the slider towards
High. If the speech is too loud, move the slider towards
Low.
1 On the Options menu, click Voice Chat Options.
2 On the Advanced tab, change Transmission Quality to
Medium or High.
5 Under Set Microphone Level, click the Record button. The
Windows Sound Recorder opens.
Be sure to reset this option to Low when you use a
modem or other slow connection.
TIP If the Sound Recorder is not available, adjust this
option while you are using Voice Chat, instead.
CAUTION When you have a slow connection, using
Medium or High may cause problems with your connec-
tion.
6 Use the Sound Recorder to record and play back a few sec-
onds of speech.
It is recommended that you set up your environment level
every time you change the transmission quality.
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Using Manual conversation mode
Use Voice Chat’s Manual conversation mode if you’re having problems using Voice Chat or you want
additional control over when speech is sent over the connection. Manual mode requires that you press a
button in order to talk.
In Manual mode, click the
walkie-talkie button in order
to talk.
If you are using full duplex,
you can leave the button
down and still hear the
other person. If you are
using half duplex, you
must release the button to
hear the other person.
Voice Chat has two conversation modes: Automatic and
Manual.
• Manual mode requires you to click a button in order to
talk.
• Automatic is the normal conversation mode, and allows
hands-free operation of Voice Chat. Automatic mode
sends speech whenever you talk.
In most cases, Automatic mode is recommended.
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. . . Using Manual conversation mode
Use Manual mode if you’re having problems using Auto-
matic mode, or if your sound card does not support Auto-
matic mode. If your work environment is very noisy, you
might have problems using Automatic mode. You can also
use Manual mode to control exactly when speech is sent to
the other person.
Talking in Manual mode
Manual mode works differently depending on whether your
conversation is full duplex or half duplex.
• When using half duplex, you click the walkie-talkie but-
ton once in order to talk. While you’re talking, the other
person cannot talk to you (he or she sees a “Don’t Talk”
icon) until you click the button again to release it. The
other person can then talk.
To change to Manual conversation mode:
1 On the Options menu, click Voice Chat Options.
2 On the Advanced tab, click Manual Mode.
3 Click OK.
• When using full duplex, you also click the walkie-talkie
button once in order to talk, but you don’t need to
release it to allow the other person to talk, since in full
duplex, you can both talk at the same time.
The next time you use Voice Chat, the window includes a
walkie-talkie button that you use to talk.
Therefore, you can just leave the button down until you
and the other person are finished talking, since the other
person can talk to you when your button is pressed.
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10Troubleshooting
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Introduction to troubleshooting
This chapter provides checklists for solving problems and
improving performance. These checklists are designed as a
quick overview of possible solutions.
gested remedies. In some cases you will find shortcut but-
tons to dialog boxes; use these buttons to resolve the
problem faster.
For detailed, step-by-step information, consult the trouble-
shooters in online Help. The troubleshooters are designed
to solve problems you may encounter in opening connec-
tions and using the services once you have opened con-
nections.
For further assistance, visit www.laplink.com/support. In
addition to the latest technical information, you’ll have
access to the following support options: FAQ’s, Knowledge
Base, Web incident (email) support, live chat support, and
fee-based telephone support.
To use an online troubleshooter, open the Troubleshooting
book in Help Topics and display one of the topics. Then
answer the questions about your problem and try the sug-
Use the online troubleshooters for step-by-
step solutions.
On the Contents tab of Help Topics, open
the Troubleshooting Book and display one
Try the solution that
fits your problem.
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Checklist for modem connections
For Best Results: Use a hardware (controller-based)
tab, and click the appropriate port. Click More Info. If the test
fails, click the General tab, and remove the modem. Shut
down the computer and then restart it. Return to Modems in
the Control Panel and reinstall the modem.
modem, such as an external (serial) modem. LapLink
Gold works best when all the functions of the modem
are performed on the modem device itself. Use of soft-
ware-based (controller-less) modems often result in
poorer performanceandreliability, andthepossibility of
incompatibility with LapLink Gold. For a list of modems
that are known to be incompatible with LapLink Gold,
visit www.laplink.com/support.
Disable error control and data compression on both
computers
Some modems communicate better if error control and data
compression are disabled on both computers. In Port Setup
(Options menu), click Windows Modems, Configure, and
then Properties. On the Connection tab, click Advanced.
Then clear Use Error Control. Repeat this procedure on the
other computer.
Run LapLink on both computers
No connections are possible by modem or any other means
unless LapLink is running on both computers. You can con-
nect to a computer running LapLink Gold or another Win-
dows-based version of LapLink.
Set a longer timeout value
If the computer you are dialing takes a long time to answer
and complete the connection, try increasing its modem tim-
eout. In Port Setup (Options menu), click Windows Modems.
Click Configure and then Properties. On the Connection tab,
type a larger number in this box: Cancel the Call If Not Con-
nected Within.
Ensure that the modem can answer a call or dial out
A modem cannot answer an incoming call unless the Auto
Answer option is on. In Port Setup (Options menu), click
Windows Modems. Click Configure, and then verify that En-
abled under Auto Answer is checked.
Test the modem outside of LapLink Gold
Lower the modem speed on the computer opening the
connection
Does the modem work with other applications? Test the mo-
dem with other Windows tools, such as dialing your Internet
service, or using hyperterminal, to ensure the modem is
working properly.
In Port Setup (Options menu), click Windows Modems. Click
Configure and then Properties. On the General tab, click a
lower speed in the Maximum Speed box.
Check the settings for a Windows modem
Check the security setup on the remote computer
If your modem does not answer calls or dial after you have
enabled it as a Windows modem in LapLink, exit LapLink,
and make sure the modem is turned on. In the Windows
Control Panel, double-click Modems, click the Diagnostics
If you are denied the use of Remote Control or one of the
other services while connected to another computer, check
the security setup on that computer. You can gain access to
services through Security (Options menu).
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NOTE To let other computers connect to your computer by
modem, you must change the security setup established
during installation. Remember that passwords are case-
sensitive.
side line, area codes, country codes, and a “1” when dialing
long distance.
Disable other programs that use COM ports while run-
ning LapLink
Disable call waiting and answering machines
You may experience problems if you use LapLink to connect
by modem while running any other programs that monitor
serial (COM) ports; modem and fax programs as well as
PDA software, typically monitor serial ports for incoming
calls or faxes and may cause a modem to disconnect unex-
pectedly. Disable such programs while using LapLink.
Ensure that the call waiting feature is disabled on the tele-
phone systems at both ends of the connection. Call waiting
and answering machines can interfere with modem connec-
tions when incoming calls are detected.
Use Dialing Properties to simplify the dialing process.
In the Telephone Number box, type the number EXACTLY
as it is to be dialed, including numbers dialed to get an out-
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Checklist for Dial-Up Networking connections
Ensure that Dial-Up Networking is installed
Ensure that your computer is set up for network con-
nections
You can connect over Dial-Up Networking only if Microsoft
Dial-Up Networking has been installed. Dial-Up Networking
should already be installed. However, if necessary, you can
install this feature from your Windows 95/98/ME CDROM as
follows: In the Windows Control Panel, double-click Add/Re-
move Programs. Click the Windows Setup tab, and double-
click Communications. If Dial-Up Networking is checked, it is
installed. If it is not checked, click Dial-Up Networking, and
then click OK to begin installation.
Making connections to other LapLink computers through
Dial-Up Networking requires that your computer meet the re-
quirements for network connections in LapLink: a network
protocol must be installed, your network ports must be en-
abled in LapLink, and so on. For more information about net-
NOTE To let other computers connect to your computer
through Dial-Up Networking, you must change the security
setup established during installation.
NOTE For more information about Microsoft Dial-Up Net-
working, consult Windows Help.
Run LapLink on both computers
Once connected using Dial-Up Networking, connect to
your corporate network
No connections are possible by Dial-Up Networking or any
other means unless LapLink is running on both computers.
You can connect to a computer running LapLink Gold or an-
other Windows-based version of LapLink. Verify that the
computer has a network port enabled for the same kind of
network connection as your network port.
When you connect over Dial-Up Networking in LapLink, you
dial in to a remote access server and connect to a network.
Then you make LapLink connections in the Connect Over
LAN(Network)Connect Over LAN(Network) dialog box. Un-
less you specify otherwise, the list of available LapLink con-
nections appears automatically as soon as you are
connected to the network. If the list of connections does not
appear automatically, click the Connect button on the Link-
Bar and then click Network.
Use Dialing Properties to simplify the dialing process.
In the Telephone Number box, type the number EXACTLY
as it is to be dialed, including numbers dialed to get an out-
side line, area codes, country codes, and a “1” when dialing
long distance.
TIP To connect to another LapLink computer once a Dial-
Up Networking connection is established, make sure that
this box is checked in the Connect over Dial-Up Networking
dialog box: After Connecting to the Network, Choose a
LapLink Connection.
Disable other programs that use serial (COM) ports
while running LapLink
You may experience problems if you use LapLink to connect
by modem while running any other programs that monitor
serial (COM) ports; modem and fax software, as well as PDA
programs, typically monitor serial ports for incoming calls or
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faxes and may cause a modem to disconnect unexpectedly.
Disable such programs while using LapLink.
In most cases, the connection is completely broken after the
specified period. With Dial-Up Networking connections,
however, you must complete the process: click Disconnect
(Connect menu) and then click Disconnect All.
Disconnect a Dial-Up Networking connection manually
When connecting by modem, you can instruct LapLink to
break a connection after a specified number of minutes in
which there is no activity at either end of the connection:
Click Connect Options (Options menu). On the Disconnect
tab, check the Disconnect Inactive Connections box, and
type the number of minutes below.
TIP Consult the network administrator to ensure that the
RAS server is accessible and responding to connection
requests.
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Checklist for network connections
Enable the network port for LapLink connections
Type the password carefully
Access to a network by e-mail and other programs does not
automatically provide network access in LapLink. To con-
nect by network in LapLink, your network port must be en-
abled—that is, made available for use in LapLink. To enable
a network port in LapLink, click Port Setup (Options menu).
Click the type of network—either IPX or TCP/IP—in the
Ports list. Then check the Enable Port box. If the network is
IPX, click Configure, and ensure that Internetwork Name
Broadcast is checked.
In LapLink Gold, passwords are case-sensitive. For more in-
formation, see the security chapter.
Type the TCP/IP name or address
If you do not see a computer listed as an available connec-
tion over a TCP/IP network, you may have to type the com-
puter’s IP address. Click the Connect button on the LinkBar,
and then click Network. On the TCP/IP Addresses tab, type
the IP address or the Windows computer name in the TCP/
IP Name or Address box. (This name usually differs from the
name assigned to the computer in LapLink.)
Run LapLink on both computers
No connections are possible by network or any other means
unless LapLink is running on both computers. You can con-
nect to a computer running LapLink Gold or another Win-
dows-based version of LapLink. Verify that the computerhas
a network port enabled for the same kind of network connec-
tion as your network port.
TIP To determine the TCP/IP address for a Windows 95 or
Windows 98, or ME computer, click Port Setup (Options
menu); click TCP/IP in the Ports list; and then click Config-
ure. The computer’s address appears in the IP Address
box.
TIP To determine the TCP/IP address for a Windows NT,
XP 2000 or 2003 computer, click the Start button, click Run,
and then at the command line, type CMD.EXE, and press
Enter. Then type IPCONFIG and press ENTER. The
address appears on the IP Address line.
Refresh the list of connections
If LapLink was started on the other computer after you start-
ed connecting, you may need to refresh the list of available
connections in order to include the computer in the list. Click
the Refresh List button, and wait while the list of LapLink
computers is updated.
TIP If you cannot connect after typing a TCP/IP address,
disable any firewall software on the host machine.
Ensure that the network is installed
Check the security setup of the host computer
LapLink cannot connect by network unless a network proto-
col—either IPX or TCP/IP—is installed. Network protocols
are installed using the Networks option in the Windows Con-
trol Panel. See your Windows Help and documentation for
information on adding network protocols, or consult your net-
work administrator.
If you receive a “not authorized” error message, be sure to
change the security setting on the host from the default of
“Private System”. Access security settings from the Options
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menu, then choose Security. To learn more about allowing
try setting the frame type to Ethernet 802.2 or Ethernet
802.3. This setting should be changed on both computers
making a LapLink connection. Network protocols are in-
stalled using the Networks option in the Windows Control
Panel. See Windows Help and documentation for informa-
tion on changing the frame type.
IPX connections: change the type of frame on both
computers
Some IPX connections work better if the frame type for the
IPX connection is preset rather than selected automatically;
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Checklist for Internet connections
The computer you want to connect to must have its In-
Enable a TCP/IP port in LapLink
ternet address published by an Internet directory, and
you must know what the address is
To connect over the Internet in LapLink, a TCP/IP network
port must be enabled—that is, made available for use in
LapLink. To enable a TCP/IP port in LapLink, click Port Set-
up (Options menu). Click TCP/IP in the Ports list and then
check the Enable Port box.
Connect over Internet is designed for connecting to a com-
puter whose Internet address is “published” to the LapLink
IILS server. To set up the computer for this kind of connec-
tion, click Internet Directory Options (Options menu) and
type an e-mail address or other unique identifier to be pub-
lished as the computer’s Internet address. Let other LapLink
users connect by sharing the address with them.
Check the security setup on the host computer
If you receive a “not authorized” error message, be sure to
change the security setting on the host from the default of
“Private System”. Access security settings from the Options
menu, then choose Security. To learn more about allowing
TIP Set up Internet Directory Options to have the address
published automatically. Or publish the address yourself,
when you are online: on the Connect menu, click Publish
My Internet Address.
Internet connections between computers behind fire-
walls may require special configuration
TIP If you are connecting to a computer whose IP address
you know, use Connect Over LAN (Network) instead to sup-
ply the IP Address.
Without proper configuration, LapLink connections over the
Internet may be prevented if either of the computers is be-
hind a firewall or router. This may be a personal router appli-
ance, or a corporate network’s firewall.
Both computers must be on the Internet and running
LapLink
To facilitate LapLink connections over the Internet, LapLink
has registered port 1547 with the Internet Assigned Num-
bers Authority. This port is used by the host computer. To al-
low LapLink connections through a firewall, a network
administrator should forward port 1547 to the internal (pri-
vate) IP Address of the LapLink Gold computer behind the
firewall or router.
It doesn’t matter how it’s done—by dialing in to an ISP or
connecting over a high-speed connection—but both com-
puters must be connected to the Internet before they can
connect using Connect over Internet. LapLink must be run-
ning on both computers.
NOTE If you have any questions about your corporate
network, consult your network administrator.
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Other Tips
• Configure the firewallor router to allow LapLink con-
nections over CTCP port 1547. For more informa-
tion, visit www.laplink.com/support.
Confirm that the host computer is currently published
to the ILS Server:
TIP Do not attempt to connect two computer over the
internet through the same shared internet connection. The
computers will share the same public IP Address, and will
not be able to communicate. If you are testing a connec-
tion before travelling, contact LapLink technical support
staff to test the connection to the host for you. (Live Chat
support is ideal for performing internet connection testing.)
Confirm that both computers have an active connection to
the internet.
If the host computer is behind a firewall, there are 3 op-
tions to establish a connection.
TIP LapLink Everywhere troubleshooting- Ensure that
the host is accessible via web browser at www.myla-
plink.com.
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Checklist for cable connections
Important: Different cable types are supported for differ-
ent versions of Windows.
mouse) ports; connect only one end to each computer.
LapLink does not work over most other serial cables or any
printer cables. Attach a LapLink USB cable to a USB port at
each computer. Do not use a non-LapLink USB cable.
Serial cable: All versions of Windows
Parallel cable: Windows 95/98/ME
USB cable: Windows 98, ME, 2000, XP, and 2003.
Consult the Windows Device Manager when in doubt
about USB or other kinds of ports
Ensure that Autoconnect is turned on
If you are not certain whether you have a USB port or anoth-
er kind of port, check the Windows Device Manager: Right-
click My Computer; then click Properties. Look on the Device
Manager tab, or in the Device Manager button on the Hard-
ware tab.
Autoconnect opens cable connections for you automatically.
To ensure that Autoconnect is in effect, click Connect Op-
tions (Options menu). On the Connect tab, verify that this
box is checked: Enable Autoconnect. Below the option, ver-
ify that the services you want to use are also checked.
The LapLink Gold USB cable should appear in the device
manager under the the LapLink Gold USB devices category.
(Serial and parallel cables never appear in the Device Man-
ager.)
TIP If you have trouble maintaining a cable connection, try
disabling Autoconnect on one or both of the computers.
Run LapLink on both computers
Enable the port
No connections are possible by cable or any other means
unless LapLink is running on both computers. You can con-
nect to a computer running LapLink Gold or another Win-
dows-based version of LapLink.
You cannot connect by cable until a port is enabled—that is,
made available specifically to LapLink. To enable a port for
cable connections, click Port Setup (Options menu). Click
the port you want to enable. Then check the Enable Port
box.
For USB connections with the Gold USB 1.1 cable or the
Iogear Smartlink 2.0 USB cable, the other computer must be
running LapLink Gold, version 11.5 or higher.
TIP If a port is listed as unavailable, quit any program that
may be using the port, such as palm software, fax, et cetera.
Make sure that the cable is attached to an available port.
Check the cable
Make sure that each end of the cable is securely attached to
the proper port; check the port labels for proper identification.
Check a parallel cable for damaged pins. Try reconnecting
the cable to each port or even reversing the cable ends.
TIP Do not install any separate USB drivers for the LapLink
Gold USB 1.1 cable, or the Iogear USB 2.0 cable. LapLink
Gold has the drivers built-in. If the gold cable has been con-
figured on either computer for use with an older version of
LapLink (using USB network drivers), you may experience
problems connecting. Contact LapLink technical support for
TIP Attach a yellow LapLink cable to parallel/LPT (printer)
ports. Attach a blue LapLink cable to serial/COM (modem or
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assistance. Visit www.laplink.com/support for more informa-
tion.
Standard driver, and a Windows driver. The LapLink En-
hanced driver is preferable when you alternate between par-
allel communications and other types of communications:
you can leave the parallel port enabled without experiencing
any degradation of performance. The Windows driver, on
the other hand, generally provides better performance for
parallel connections; use the Windows driver if you intend to
use parallel connections exclusively. If you then want to
switch to modem or some other type of communication, be
sure to disable the parallel port beforehand.
Serial cable connections: lower the speed of a serial
port
In Port Setup (Options menu), click the COM port to which
the cable is attached. Click Configure. In the Port Speed box,
click 57600. Repeat this procedure on the other computer. If
you still can’t connect, repeat the procedure, lowering the
speed one step at a time until you can connect.
NOTE For maximum performance from an ECP port, use
the Windows driver for the parallel port to which the cable
is attached.
Restart the computer
If all else fails, remove the cable from both computers, and
restart the computers. Reattach the cable, and try the con-
nection again.
To change the parallel port driver, click Port Setup (Options
menu) and then click the appropriate LPT port. Ensure that
the Enable Port box is checked. Click Configure and then
click one of these options: Use the Windows Driver, Use the
LapLink Enhanced Driver, or Use the LapLink Standard
Driver.
Improving parallel cable performance in Windows 95
and Windows 98
There are three drivers you can use in LapLink for parallel
ports: the LapLink Enhanced driver (the default), the LapLink
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Checklist for wireless connections
Make sure you’re not trying to connect to a Windows
Ensure that Autoconnect is turned on
NT, 2000, XP, or Windows 2003 computer
Autoconnect opens wireless connections for you automati-
cally. To ensure that Autoconnect is in effect, click Connect
Options (Options menu), and verify that this box is checked:
Enable Autoconnect. Below the option, verify that the servic-
es you want to use are also checked.
Youcannot connect computers using wireless devices when
either or both of the computers are running Windows operat-
ing systems listed above. Wireless connection in LapLink
Gold work in Windows 95, 98 and ME exclusively.
Set up the Windows infrared driver
Run LapLink on both computers
The Windows infrared driver supports a variety of built-in
ports and devices attached to serial ports. When you set up
the driver, specify any serial port, from COM1 to COM9, as
the redirected port. In LapLink Port Setup (Options menu),
enable the redirected port for wireless communications.
No connections are possible by wireless or any other means
unless LapLink is running on both computers. You can con-
nect to a computer running LapLink Gold or another Win-
dows-based version of LapLink.
Check the cable, if any
NOTE In LapLink, wireless refers to short-range connec-
tions over infrared or radio devices. Other “wireless” con-
nections are available over wireless LAN adapters (using
Connect Over LAN (Network)) and cellular modems (using
Connect over Modem).
If you have an external wireless device, make sure that its
cable is securely attached to the proper port.
Lower the speed of the ports
If you are using wireless devices without the Windows infra-
red driver, try lowering the port speeds on both computers.
In Port Setup (Options menu), click the COM port to which
the wireless device is attached. Click Configure, and then
click 57600 in the Port Speed box. Repeat this procedure on
the other computer. If you still can’t connect, repeat the pro-
cedure, lowering the speed one step at a time.
Enable the wireless port
You cannot connect by wireless until a serial port is enabled
for wireless connections in LapLink. In Port Setup (Options
menu), click the COM port to which the wireless device is at-
tached. Click Wireless in the Type box, and then check the
Enable Port box.
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Checklist for CAPI 2.0/ISDN connections
Run CAPI-compatible versions of LapLink on both com-
If you are using ISDN in North America, avoid using the
puters
LapLink CAPI 2.0/ISDN
No connections are possible by CAPI 2.0/ISDN or any other
means unless LapLink is running on both computers. En-
sure that the version of LapLink running on that computer is
compatible with CAPI 2.0/ISDN.
In North America, ISDN doesn’t usually include CAPI 2.0 but
you can still use your ISDN device in LapLink. If the device is
set up as a Windows (TAPI) modem, you can open a
LapLink connection using Connect over Modem or Connect
over Dial-Up Networking. Simply ensure that the device is
enabled in LapLink Port Setup (Options menu) as a Win-
dows modem.If your ISDN device is set with its own dialer,
use the dialer to log on to a network. Then, in LapLink, use
Connect Over LAN (Network) to connect to other computers
running LapLink on that network.
Check the security setup on the remote computer
If you are denied the use of Remote Control or one of the
other services while connected to another computer, check
the security setup on that computer. You can gain access to
services through Security (Options menu).
Ensure that LapLink is set up to answer calls over CAPI
2.0/ISDN
Close some LapLink services to allow connections over
both channels
CAPI cannot answer an incoming call unless the Auto An-
swer option in LapLink is enabled. In Port Setup (Options
menu), click CAPI 2.0/ISDN. Click Configure, and then verify
that the Enable box under Auto Answer is checked.
Normally CAPI 2.0/ISDN hosts on which channel bonding is
not enabled can handle incoming connections on both chan-
nels. When only one connection is possible, try closing ser-
vices on that connection.
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Checklist for File Transfer
Drop files directly on target folder
Windows operating system. LapLink Gold cannot move
any data that has been locked or is in use, such as the
Windows Registry. If you wish to ‘clone’ a drive for the pur-
pose of making a bootable operating system on the target
drive, use drive imaging software designed for these pur-
poses instead of LapLink Gold.
The most common mistake in drag and drop is dropping files
on the wrong target folder (the folder to receive the files). To
help prevent this mistake, open the target folder first; the
name of the folder now appears in the title bar. Then open
the source folder and select and drag the files until the
mouse pointer rests on the open folder and the folder is high-
lighted. As soon as you release the mouse button, you re-
ceive a confirmation dialog box showing, among other
things, the target you just dropped on. Check the target, and
change it if necessary.
Use the Copy or Move command
Instead of using drag and drop, use the Copy or Move com-
mand. First, click the target folder. After selecting the files to
be transferred, click Copy or Move (File menu). Then verify
that the source and target are correct.
TIP To ensure that files are copied, press CTRL while drag-
ging. To ensure that files are moved, press SHIFT while
dragging.
Make File Transfer available to other computers
If you are denied the use of File Transfer or one of the other
services while connected to another computer, check the se-
curity setup on that computer. You can gain access to ser-
vices through Security (Options menu).
TIP If you are copying an entire folder (rather than files
within a folder), drop the folder on the target one level higher
than where you want the files to appear; this may be
another folder or a drive letter. Assume that you want to
update your Letters folder on your desktop computer with
your Letters folder from your laptop, and the Letters folder
appears at the highest level of folders on drive C. Drag the
folder from the laptop to the desktop and drop it on drive let-
ter C.
Log on to Windows before trying to use File Transfer
As a security measure, LapLink does not allow users to con-
nect to a computer and open File Transfer while the comput-
er is waiting to be logged on to Windows. (When you attempt
to open a File Transfer connection to a computer running
LapLink and displaying the Windows logon dialog box, you
see this message: “Creation of window failed.”)
TIP If you have File Transfer difficulties, such as error mes-
sages or disconnections, try reducing the amount of data
being sent, either by reducing the number of files sent or
size of sent files.
The solution is to open a Remote Control connection first.
Log the remote computer on to Windows and then open File
Transfer.
CAUTIONDo NOT attempt to move the entire contents
(root) of a drive. Windows may create hidden files or fold-
ers that could be in use and cannot be transferred. Like-
wise, do not attempt to transfer directories containing the
NOTE To set up LapLink to run before the Windows logon
dialog box appears, click the Options menu and choose
Program Options. Choose the Advanced tab, and check
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this box: Always Start LapLink before Windows Logon
Prompt.
•
Change the transfer mode to standard: in Port Setup
(Options menu), click the appropriate COM port; click
Configure; and click Standard under Transfer Mode.
General tips for faster transfers
Tips for transfers over modems
Follow these suggestions to improve transfer speeds:
Consult the documentation for your modem and verify that
the port speed is set for optimum performance: In Port Setup
(Options menu), click Windows Modems. Click Configure,
and click the modem you are using. Click Properties. In the
Maximum Speed list on the General tab, click the maximum
speed your modem can use.
•
Check the folders and files you have selected for trans-
fer, making sure that you are not including more than
necessary. For example, have you selected an entire
folder when you want to transfer only a few files within
the folder?
•
•
Use SpeedSync to improve file transfer times when
updating files, particularly over modems: on the Perfor-
mance tab of File Transfer Options, make sure that the
Use SpeedSync on All File Transfers box is checked.
Tips for transfers over a network
•
Transfer your files when there is less traffic on the net-
work.
Disable any ports that are not in use: in Port Setup
(Options menu), click an unused port, and then clear
the Enable Port box.
•
Ask your system administrator to verify that the network
drivers are current.
Tips for SmartXchange
•
•
Close other service windows and any connections to
other computers you may have opened in LapLink.
Use SmartXchange to update files in two folders so that the
folders share the latest files. Since SmartXchange always
overwrites older files, do not use it if you want to merge the
contents of two files. Use SmartXchange by opening the two
folders you want to update; do not select the individual files.
After clicking SmartXchange (SyncTools menu), verify that
you have opened the right folders. If you do not want to add
new files to either folder, check this box: Transfer Only If
Files Are Already on Target.
On laptop computers, disable power management
functions. Attach the AC adapter to the computer to
ensure steady voltage throughout the transfer.
•
•
Disable screen savers, and close other programs.
Serial cables transfer at 0.4mb/s, while the LapLink
Gold USB cable can transfer at up to 5 mb/s.
Tips for transfers over a serial cable
Ensure that you have read access rights to network files
you want to copy
•
Ensure that the serial port is configured for maximum
speed: in Port Setup (Options menu), click the appropri-
ate COM port; click Configure; and ensure that Port
Speed is set at 115200.
If you can locate the files you want to copy but then are de-
nied access when you attempt to copy them, contact the net-
work administrator. You can copy only files to which you
have been assigned read access.
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Checklist for Xchange Agent
Ensure that LapLink is running on the host computer
Turn off the LapLink callback feature
LapLink must be running on the remote computer before an
agent can connect to it and synchronize files. On the guest
computer merely keep Windows running. (LapLink will start
automatically when the agent runs.)
If the remote computer requires or requests a callback be-
fore opening a modem connection, the agent cannot run. On
the remote computer, turn off the callback feature: Click the
Security button on the LinkBar. On the Log-in List tab, click
the name of the guest computer and then click Edit. Under
Modem Callback, click None.
Make sure that a scheduler program is running
To schedule Xchange Agents—and have them run on
schedule—you must have a supported scheduler program
running.
Avoid moving or deleting agent files for which you have
created shortcut icons
If you have moved or deleted the Xchange Agent file, the
shortcut icon can no longer run the agent. Create the agent
again. You can reuse the shortcut icon by saving the new file
in the same location, with the same name, as the original file.
Or you can create a shortcut icon for the new agent file.
NOTE When LapLink Scheduler is running, a red alarm
clock icon appears on the Windows taskbar.
Change an Xchange Agent schedule in your scheduler
program
Once you've created an Xchange Agent schedule in
LapLink, revise or delete the schedule in the scheduler pro-
gram itself.
Create a filter to synchronize a single file
Xchange Agent always synchronizes by folder pairs, but you
can create a filter so that only one file within a folder pair is
synchronized. Open the agent in Xchange Agent and click
the folder pair. On the Edit menu, click Set Filter and then
click New. After typing a description for the filter, type the
complete name of the file, including its extension. (To add
more than one file name, type a semicolon and then the next
file name.) Click OK. Click the filter’s name in the Available
Filters list, and then click Add.
Close an Xchange Agent before it is scheduled to run
An agent cannot run on schedule while it remains open in
Xchange Agent.
Create an Address Book entry to meet the security re-
quirements of the remote computer
If the remote computer requires a name and password, cre-
ate an Address Book entry and include the name and pass-
word required by that computer. LapLink can then send this
information and connect automatically.
TIP Preview the agent to see if the correct files are included
in the synchronization.
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Use Preview to limit the files to be copied in the current
synchronization
TIP You can omit file and folder pairs only from the current
synchronization. To remove them from a future synchroni-
zation, you must use Preview again.
While previewing an agent, you can specify that certain pairs
of files and folders will be omitted from the current synchro-
nization: Click a pair of files or folders and then click the Skip
Pair button on the toolbar. Repeat this procedure for any oth-
er pairs you do not want synchronized. Then—before clos-
ing Preview or quitting Xchange Agent—run the agent.
Use Xchange Agent to overwrite, not merge, files
Xchange Agent overwrites files. Unless you specify other-
wise, it copies the newer file to the other computer. It does
not merge files. To merge databases and other shared files,
use the program in which the files were created.
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Checklist for Remote Control
Improve performance from the guest
CTRL+ALT+SHIFT and any of the arrow keys, PAGE UP,
PAGE DOWN, HOME, or END.
On the guest, you may be able to speed up Remote Control
connections by changing settings in Remote Control Op-
tions (Options menu) on your computer. On the Perfor-
mance tab, click the Best Performance option. (To further
customize settings, click the Settings button.) Your view of
the host should be updated faster, though you will now be
viewing the host screen in black and white, and larger bit-
maps will not be displayed.
Use the latest driver for your video adapter
Contact the manufacturer of your video adapter, on its Web
site or elsewhere, to verify that you are using the latest driver.
New computers do not necessarily ship with the the most
current drivers installed.
Avoid changing the color depth or display properties of
a host
Control the display properties of the host from the guest
By default, LapLink is configured to speed up Remote Con-
trol connections: any wallpaper or screen saver on the host
is temporarily disabled, along with certain other visual en-
hancements. From the guest, you can restore these en-
hancements to the host screen through settings on your
computer. On the Performance tab of Remote Control Op-
tions (Options menu), click Best Quality. (To further custom-
ize settings, click the Settings button.) Keep in mind that
changing these settings may slow Remote Control connec-
tions.
From the guest, avoid changing the number of colors dis-
played on the host while you're connected to it using Remote
Control. Also avoid changing the Refresh Frequency and
other settings in the host's Display Properties while connect-
ed. To safely change these properties, you should be seated
at the host and fully informed of the capabilities of its monitor.
Incorrect settings can damage a monitor.
Use a special key combination to log on to a Windows
NT, Windows 2000, XP or 2003 host
When you restart a Windows NT host, you must press
CTRL+ALT+DELETE to log on to Windows again. You can
accomplish this from the guest by pressing a special key
combination specified on the host. (Pressing
CTRL+ALT+DELETE on the guest affects the guest, not the
host.) To specify a key combination for use on the guest,
start LapLink on the host and click Remote Control Options
(Options menu). On the Host tab, type the key combination
in this box: Send CTRL+ALT+DELETE to This Computer
When a Guest Presses This Key Combination.
Make Remote Control available to other computers
If you are denied the use of Remote Control or one of the
other services while connected to another computer, check
the security setup on that computer. You can gain access to
services through Security (Options menu).
Use the keyboard to view the host screen
If the window in which you are viewing the host screen does
not show all of the host screen, you can use your keyboard
to view areas beyond the borders of the window: press
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TIP The easiest way to send a CTRL+ALT+DEL to the host
machine is to:
TIP To have CTRL+ALT+DELETE take effect on a host
computer, click Send CTRL+ALT+DELETE to Host on the
guest's Session menu.
1 Establish a Remote Control session with the host
machine.
Keep LapLink running before the Windows NT, Win-
dows 2000, XP or 2003 logon prompt
2 Click on the Session menu, and select “Send
CTRL+ALT+DEL to Host”.
If you have set up LapLink on the host computer to run be-
fore the Windows NT logon dialog box appears, avoid clos-
ing LapLink on that computer unless you have administrator
rights. If you close LapLink, you will have to restart the com-
puter in order to reset LapLink so that other people can con-
nect. (Restarting LapLink is not sufficient.)
Do not install other remote control products and
LapLink on the same computer
Because of possible incompatibilities, avoid installing
LapLink Gold and another remote control product on the
same computer.
Avoid running a Windows NT, Windows 2000, XP or
2003 host in VGA mode
Examples include PC Anywhere and Windows Terminal
Services.
When a Windows NT computer is running in VGA mode you
can make LapLink connections from it to other computers
using Remote Control and File Transfer, but the computer
cannot serve as a Remote Control host. That is, it cannot be
remotely controlled by other computers.
CAUTIONInstalling LapLink Gold with another remote
control application installed may result in a failure to reboot
(except in Windows Safe Mode.) For more information on
allowing these programs to coexist with LapLink, visit
www.laplink.com/support.
Run DOS in a window on a Windows NT, Windows 2000,
XP or 2003 host
Avoid pressing CTRL+ALT+DELETE when viewing a
Windows NT, Windows 2000, XP or 2003 host in full-
screen Remote Control
You cannot control full-screen DOS programs on a Windows
NT host. When you attempt to do so, LapLink minimizes the
program and displays a warning message. (To close the
DOS program, right-click the icon, and click Close.)
Pressing CTRL+ALT+DELETE on a Windows NT computer
always displays the Windows Security dialog box on that
computer. When you are working in a full-screen Remote
Control session, pressing CTRL+ALT+DELETE not only
displays the Security dialog box locally but also causes the
CTRL and ALT keys to be pressed—but not released—on
the host computer. To release these keys and resume nor-
mal keyboard operation press CTRL and ALT again.
Avoid this problem by setting up the Windows NT host to dis-
play DOS programs in a window. If you use a shortcut to a
DOS program, for example, right-click the shortcut icon, click
Properties, and then click the Options tab. Below Display
Options, check Window.
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Checklist for Print Redirection
Use the same printer driver on both ends of a connec-
however, you may want to use a printer other than the de-
tion
fault.
For best print results in Print Redirection, both computers
should be set up with the exact same printer driver. To add
a printer driver, you may a disk from the printer manufactur-
er, or you may be able to download the latest driver from the-
manufacturer’s website.
To set up LapLink to allow you to choose among the avail-
able printers, click Print Redirection Options (Options menu)
on the computer the printers are attached to. Then click
Prompt with a List of Available Printers.
When printing from 16-bit programs, use the default
printer
Use the Windows Control Panel to get additional infor-
mation
Before printing from 16-bit Windows programs (programs
written for versions of Windows prior to Windows 95, Win-
dows 98, and Windows NT 4.0), set up the destination print-
er as the default printer on the computer to which it is
attached. When using Print Redirection from the 16-bit Win-
dows program, print to the default printer instead of selecting
a printer from the list of available ones.
If the document you printed is sent over LapLink correctly but
does not print, examine the printer queue, accessed by click-
ing Start, Programs, Printers, to get additional information
about why the document didn’t print. Make sure the printer is
connected correctly and has enough paper, and the printer
cartridge is not empty.
When several printers are available, you can set up
LapLink to prompt you for the printer to use
Some printer drivers do not support Print Redirection
To use Print Redirection you must set up a printer to direct
print jobs to a special TSI port instead of the usual parallel
port. You cannot use a printer driver that does not allow you
to change the port in this way. You may want to contact the
printer manufacturer to see if an updated driver is available.
Normally, LapLink automatically directs print jobs to the print-
er currently set up as the default printer at the other end of
the connection. When there are several printers available,
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Checklist for Text Chat
Press ENTER to send your message
fore this limit is reached. To save a conversation, click in the
upper part of the Text Chat window. Click Select All (Edit
menu), and then click Copy (Edit menu). You can then
switch to another Windows program such as Notepad, paste
the text, and save it as a file.
Type your message in the lower part of the Text Chat win-
dow. (In some cases, you may have to click in the lower part
of the window before you can begin typing.) To send your
message to the remote computer, press ENTER.
TIP To begin a new paragraph, press CTRL+ENTER.
Shorten connection time by preparing messages be-
forehand
Open a Text Chat window after connecting
Instead of typing text while connected, you can prepare it
ahead of time in Notepad or a similar Windows program and
send it to a remote computer through Text Chat. In the other
application, select the text, and press CTRL+C to copy. In
the lower part of the Text Chat window, press CTRL+V to
paste. Then press ENTER to send.
If you are connected to more than one computer, be sure to
specify which computer you want to use Text Chat with:
Click the name of the computer on the Window menu. Then
click the Open Text Chat button on the Shortcut bar or Open
Text Chat on the Window menu.
Make Text Chat available to other computers
Use File Transfer for long messages
If you are denied the use of Text Chat or one of the other ser-
vices while connected to another computer, check the secu-
rity setup on that computer. You can gain access to services
through Security (Options menu).
Text Chat can send as many as 2,048 characters at once.
When you attempt to send a message that exceeds that lim-
it, part of the message will not be transmitted to the other
computer. Try sending the message in parts. Or save the
message as a file, and send the file using File Transfer. You
can still use the Text Chat window to let the remote user
know what you’re sending and to pass along additional
notes.
Save your Text Chat conversation from time to time
As a Text Chat conversation grows in length, the most recent
messages begin to replace the earliest. This starts to hap-
pen when the conversation exceeds 32,000 characters. If
you intend to save a lengthy conversation, begin saving be-
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Checklist for Voice Chat
Use full duplex sound card drivers on both ends of the
then adjust the microphone level using the Levels tab (Voice
connection
Chat Options).
Voice Chat is easiest to use over a full duplex connection;
you can hear and be heard at the same time, as on the tele-
phone.
Adjust your speakers or headphones to a comfortable
level
Most speakers, and some headphones, have a manual con-
trol that you can use to adjust volume. It is recommended
that you leave the manual controls at a medium level, and
adjust the volume of speakers and headphones in LapLink
(or in Windows).
For full duplex, both ends of the connection must have sound
cards with drivers that support full duplex. Contact your
sound card manufacturer to determine whether your sound
card supports full duplex; and find out whether drivers are
available.
Minimize background noise, if possible
When using half duplex, wait for the other person to fin-
ish talking
Try moving your microphone away from telephones, loud
computer power supplies, radios, and so on. Move your
speaker and microphones farther apart.
A common problem in half duplex conversations is knowing
when to start talking. Use the stoplight icon in LapLink as a
guideline for when you can talk and when you can’t. In some
cases, a verbal signal that you are finished speaking (saying
“over,” for instance) might be helpful, or it might help to sim-
ply pause a few seconds when you are done speaking.
If the person you’re talking to hears a lot of noise in your
background or doesn’t hear your voice, you might want to re-
set your environment level using the Levels tab (Voice Chat
Options).
If you’re using Manual mode, be sure to release the walkie-
talkie button; you might not be able to hear the other person
otherwise.
Tips for improving Voice Chat performance
Perform the tests on the Levels tab (Voice Chat Options) to
get the best performance. Adjust transmission quality to
match the conditions of the connection: On the Advanced
tab of Voice Chat Options (Options menu) click Low if you
are talking over a modem or other slow connection. Click
High if you are talking over a network or other fast connec-
tion.
Adjust your microphone to a comfortable level
Many microphones require adjustment in order to send clear
speech. Make sure your microphone is placed at a good dis-
tance from your mouth—not too far and not too close—and
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