Kaidan Camera Accessories QuickPan Panoramic Tripod Head User Manual

®
QuickPan  
PanoramicTripod Head  
User’s Guide -V1.2 - 12 Jan 2005  
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The QuickPan III / IV Family  
Introducing the QuickPan III / IV Components  
Rotator Base (QuickPan L, III & IV)  
Standard Camera Bracket  
This heavy-duty design is lighter and more com-  
pact than previous models and the competition.  
The QuickPan bases employ interchangeable  
indexing ClickDiscs or rings that support various  
click-stop positions. These can be easily swapped  
at any time and contribute to the light weight.  
The indexing mechanism requires no lubrication  
or adjustments and has no loose parts.The base  
contains an integral circular bubble level and ac-  
commodates either 1/4” or 3/8” tripod threads.  
The latest QuickPan IV Rotator Base (Aug 04)  
will also accept older Kaidan camera brackets  
(i.e. KiWi+, QuickPan).  
The Standard Camera Bracket is designed  
to support most digital and film cameras in a  
portrait orientation. Used primarily to shoot  
single-row cylindrical panoramas it is adjusted  
along the horizontal arm to locate the camera  
in the side-to-side orientation.There are three  
slots in the bracket, that when used with various  
positioning aids, provide the fore-aft adjustment  
of the camera's nodal point, over the rotational  
center of the tripod head. Earlier models used  
an aluminum bracket while recent models use a  
high-strength composite material (inset).A Quick  
Release Plate is optional.  
Twin-Axis Adapter  
Spherical Camera Bracket  
TheTwin-Axis Adapter is designed to support most  
digital and film cameras that are equipped with  
fisheye lenses, or will appeal to those users who de-  
sire two independent axes of adjustment. It can be  
used with either the Standard Camera Bracket or  
with the Compact Camera Bracket.The two axes  
of adjustment positions the lens in such a manner  
so as not to capture any more of the Rotator Base  
than necessary. When a camera equipped with a  
circular fisheye lens is installed on the bracket, only  
a small segment of the Rotator Base will appear in  
the image.This feature makes theTwin-Axis Adapter  
ideal for those using iPIX software, Panoweaver and  
other software applications that use circular fisheye  
images. Both camera brackets support optional  
Quick Release Camera Plates.  
The Spherical Camera Bracket is designed to  
support most digital and film cameras and to  
permit the angular up/down elevation for the  
capture of multirow spherical and QuickTime®  
VR Cubic panoramas.This bracket is ideal for  
those software applications that stitch multiple  
rows of images, including up/down "cap" shots  
such as REALVIZ Stitcher.The Spherical Camera  
Bracket can also be positioned at a level zero  
degrees, thus fulfilling the same functions as the  
Standard Camera Bracket. You can also use the  
Spherical Camera Bracket for shooting single-  
row cylinders as well. An optional Arca-Quick  
Release Camera Plate is also available.  
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QuickPan III Rotator Base  
How to install and remove the indexing rings and adjusting the indexing force  
Installing  
Removing  
Indexing Rings  
Indexing Rings  
On the lower portion of the  
black Indexing Ring, there is  
gold colored pin visible through  
the hole in the side. Insert the  
tip of a ball point pen or a pa-  
per clip end into the hole and  
push the gold pin inward till the  
Indexing Ring drops down,then  
slide the Indexing Ring off the  
Rotator Base.  
1)Slide the Indexing Ring onto  
the Rotator Base from the bot-  
tom,keeping the portion of the  
Indexing Ring with the degree  
label facing up until it makes  
contact with the brass plunger.  
The brass plunger will eventu-  
ally snap into the hole that is in  
the side of the Indexing Ring.  
Adjusting the Force  
of the Spring Plunger  
2) Rotate the Indexing Ring  
to line up the notch on the top  
of the Indexing Ring with the  
black slanted alignment pin at  
the top of the Rotator Base.  
The pin will eventually go into  
the notch.  
The screw, shown at left, can  
be used to position the spring  
plunger up and down.You can  
use a screwdriver (or a coin) to  
adjust the indexing or click-stop  
force.The spring plunger is set  
from the factory, but you may  
find that you prefer a harder  
click-stop action.  
Be sure to not overtighten the  
plunger so that the metal body  
of the plunger would come in  
contact with the indexing ring.  
Also be sure that the plunger  
is not set deep enough as this  
will cause excessive play in the  
indexing action.  
3) Depress the brass plunger  
and push up on the Indexing  
Ring until the brass plunger  
pops into the plunger hole and  
the pin slides into the notch.  
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QuickPan IV Rotator Base  
How to install and remove the indexing discs and adjusting the indexing force  
Installing Detent Discs  
4) The new Detent Disc is  
installed by pushing it into  
the recessed area in the top  
of the Rotator Hub as shown  
at left.  
1) To install or change the  
Detent Discs simply loosen  
the silver thumbscrew on  
the side of the black Rotator  
Silver  
5) Replace the Horizontal  
Bracket Assembly into the  
Rotator Hub. Push the as-  
sembly down into the hub  
to fully engage and collapse  
the plunger, then tighten the  
thumbscrew.  
Hub by turning it in a counter  
Thumbscrew  
clockwise direction. Do not  
remove the screw, just turn  
several times.You do not need  
to remove the head from the  
tripod.  
2) Once the thumbscrew is  
loosened, pull the Horizontal  
Bracket Assembly upward out  
of the Rotator Hub.You may  
need to wiggle it a bit as you  
lift it out of the hub.  
Adjusting the Force  
of the Spring Plunger  
The screw, shown at left, can  
be used to position the spring  
plunger up and down.You can  
use a screwdriver (or a thin  
coin) to adjust the indexing  
or click-stop force.The spring  
plunger is set from the factory,  
but you may find that you pre-  
fer a harder click-stop action.  
3) Once the Horizontal  
Bracket Assembly is removed,  
the Detent Disc can be  
changed by grabbing the  
protruding tab on the detent  
Be sure to not overtighten  
the plunger so that the metal  
body of the plunger would  
come in contact with the  
indexing ring.Also be sure  
that the plunger is not set  
deep enough as this will cause  
excessive play in the indexing  
action.  
Note: The QuickPan IV rotator uses a stainless steel  
ring and pulling it up out of  
the Rotator Housing.  
ball plunger that is different from the plastic nosed  
plunger on the QuickPan III. Be sure to use only the  
stainless steel ball plungers (available from Kaidan) on  
the QuickPan IV rotators.  
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QuickPan III / IV Rotator Base  
Tripod threaded bushing adapter  
The QuickPan III / IV Rotator Bases comes  
with a tripod adapter bushing which ac-  
commodates both 1/4 inch and 3/8 inch  
tripod mounts.  
1/4 inchTripod  
If your tripod has a 1/4 inch threaded  
mount, leave the brass bushing in the  
center hole in the bottom of the rotator as  
shown at right.  
3/8 inchTripod  
If your tripod has 3/8 inch threaded mount,  
remove the brass bushing by unscrewing it  
in a counterclockwise direction and screw-  
ing it into the adjacent hole in a clockwise  
direction using a coin (or large screwdriver)  
as shown at right.  
Use the spare outer hole to store the brass  
bushing when you're using the 3/8 inch thread.  
That way, you won't lose the bushing!  
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Standard Camera Bracket - Camera Mounting  
Mounting your camera on the Standard Camera Bracket  
To mount your camera, first select  
the appropriate slot in theVertical  
Camera Bracket that will best  
locate the tripod mounting thread  
on your camera.You may need to  
reposition the Captive Camera  
Knob.To remove the knob simply  
slide it along the slot to the end  
that has the threaded hole. Care-  
fully unscrew the knob out of the  
threaded hole, being careful not to  
crossthread the knob. Replace the  
knob into the appropriate slot by  
reversing the procedure.  
Turn the inner knob into the cam-  
era until it bottoms out, then turn  
the outer knob clockwise until  
the camera is tight on theVertical  
Bracket. Don’t worry about get-  
ting the camera level at this time,  
as this is a task you’ll need to do  
when you’re ready to shoot.  
The left-right adjustment to center  
your lens over the pivot point is  
accomplished by loosening the  
purple knob and sliding the brack-  
et. Be sure to tighten the knob to  
lock the bracket in place.  
Standard Camera Bracket  
Aluminum Design (up to 2004)  
Note: Whatever side of the  
Vertical Bracket you mount your  
camera on always keep the offset  
portion of theVertical Bracket  
towards the rear of the camera.  
The fore-aft adjustment is made  
by loosening the camera knob  
and sliding the camera along the  
slot.There are camera adjustment  
shoes and lugs to locate your  
camera on the bracket and to help  
position the camera along the slot.  
These devices will also make it  
easy to remove and replace your  
camera when you use it for other  
tasks.  
The camera knob is a two piece  
knob, with a inner and outer knob.  
Before installing the camera knob  
in theVertical Bracket, turn the in-  
ner knob clockwise into the outer  
knob until it won’t turn anymore.  
Next, install the knob into the ap-  
propriate slot then into the tripod  
mounting hole of your camera.  
Standard Camera Bracket  
High-Strength  
Composite Design  
(starting in 2005)  
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Spherical Camera Bracket - Camera Mounting  
Mounting your camera on the Spherical Bracket  
The Spherical Camera Mounting  
Bracket has a rotating swing arm  
which is held into position by large  
black locking knob. The knob allows  
you to position the arm and your  
camera from plus 90 degrees to minus  
90 degrees .  
be necessary to use one of the various  
slots on the bracket.  
There are camera mounting shoes (flat  
shaped) and lugs (triangle shaped) that  
are provided for you to help locate  
and position the camera.These are  
also helpful when you want to remove  
and replace the camera and return it  
to the proper location.  
Mounted on the swing arm is an  
adjustable camera mount.This mount  
can be adjusted along the length  
of the swing arm by loosening and  
tightening the purple clamping knob.  
To remove the camera mount, simply  
loosen the knob and slide the mount  
off of the swing arm.There is a spring-  
loaded plastic ball which provides drag  
on the camera mount as well as the  
camera bracket.When you replace the  
mount or the camera bracket onto  
their respective arms, you’ll need to  
push it sharply so as to overcome the  
spring force.  
An optional camera mount is also  
available with a quick-release mount. In  
this case you would attach the a plate  
(Arca-Swiss) to your camera and this  
plate would then dovetail into a mating  
plate on the optional camera mount.  
Adjusting the camera position for the  
nodal point is made by loosening the  
appropriate locking knobs and sliding  
either the camera mount plate along  
the swing arm, or sliding the entire  
assemblage along the arm of the  
Rotator Base. Be sure to tighten the  
knobs when you’re done positioning  
the camera.  
The standard camera mount (shown)  
has a number of slots for you to  
choose from to mount your cam-  
era. It’s important to make sure that  
the centerline of your camera’s lens  
intersects the pivot axis of the swing  
arm. Since some cameras have tripod  
mounting threads that are not inline  
with the center of the camera, it may  
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Camera Mounting - Standard Camera Bracket  
Mounting your camera on the camera brackets  
For the Standard Camera Bracket,  
shown at right, select the appropriate  
slot in the bracket that will best locate  
the tripod mounting thread on your  
particular camera.You may need to re-  
position the camera knob to another  
slot in order to achieve this.To re-  
move the knob simply slide the knob  
along the slot to the end that has the  
threaded hole. Carefully unscrew the  
knob out of the threaded hole, being  
careful not to crossthread the knob.  
Replace the knob into the appropriate  
slot by reversing the procedure.  
complished by loosening the purple  
knob and sliding the camera bracket  
in and out of the slider. Be sure to  
tighten the knob to lock the bracket  
in place.  
The fore-aft adjustment is made by  
loosening the other purple knob on  
the slider and then moving the entire  
assembly along the arm of the Rotator  
Base.  
There are camera adjustment shoes  
and lugs (shown at left) to help locate  
your camera on the bracket and to  
help position the camera along the  
slot.These devices will also make it  
easy to remove and replace your cam-  
era when you use it for other tasks.  
The camera knob is a 2 piece knob,  
with an inner and outer knob. Before  
installing the camera knob in the  
bracket, turn the inner knob clockwise  
into the outer knob until it won’t turn  
anymore. Install the knob into the  
appropriate slot then into the tripod  
mounting hole of your camera.Turn  
the inner knob into the camera until  
it bottoms out, then turn the outer  
knob clockwise until the camera is  
tight on the bracket. Don’t worry  
about getting the camera level at this  
time, as this is a task you’ll need to do  
when you’re ready to shoot.  
Note:You can also mount the optional  
Quick Release Plate onto the Standard  
Camera Bracket.  
QuickPan IV Rotator with Standard Camera Bracket and  
optionalTwin-Axis Adapter.  
The left-right adjustment to center  
your lens over the pivot point is ac-  
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Camera Mounting - Compact Camera Bracket  
Mounting your camera on the camera brackets  
For the Compact Camera Bracket,  
shown at right, select the ap-  
propriate mounting hle in the  
bracket that will best locate the  
tripod mounting thread on your  
particular camera.You may need  
to reposition the camera knob to  
another hole in order to achieve  
this. Carefully unscrew the knob  
out of the threaded hole, being  
careful not to crossthread the  
knob. Replace the knob into the  
appropriate hole by reversing the  
procedure.  
is a task you’ll need to do when  
you’re ready to shoot.  
The left-right adjustment to center  
your lens over the pivot point is  
accomplished by loosening the  
purple knob and sliding the camera  
bracket in and out along theTwin-  
Axis Adapter. Be sure to tighten  
the knob to lock the bracket in  
place.  
The fore-aft adjustment is made by  
loosening the other purple knob  
on theTwin-Axis Adapter and then  
moving the entire assembly along  
the arm of the Rotator Base.  
The camera knob is a 2 piece  
knob, with an inner and outer  
knob. Before installing the camera  
knob in the bracket, turn the inner  
knob clockwise into the outer  
knob until it won’t turn anymore.  
Install the knob into the appro-  
priate hole then into the tripod  
mounting hole of your camera.  
Turn the inner knob into the cam-  
era until it bottoms out, then turn  
the outer knob clockwise until  
the camera is tight on the bracket.  
Don’t worry about getting the  
camera level at this time, as this  
The Compact Camera Bracket  
can also be equipped with a Quick  
Release Plate. Compared to the  
Standard Bracket, the Compact  
Bracket has no camera shoes or  
lugs to retain the camera.There-  
fore, the Compact Camera Bracket  
is best used in combination with  
the Quick Release option.The  
main advantage to the Compact  
bracket is the smaller size and  
lighter weight.  
QuickPan IV Rotator with Compact Camera Bracket and  
optionalTwin-Axis Adapter. Quick Release Plate not shown.  
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QuickPan-L Rotator  
Using the QuickPan-L Rotator  
The QuickPan-L is a unique model  
which has three concentric rings  
of 24, 18 and 14 positions.There  
are three corresponding plunger  
positions in the rotator cap.You  
can move the plunger from one  
position to another and select  
any one of the three rows.The 24  
position is the outermost, the 18  
position is in the middle and the  
14 position is one on the inside.  
position in degrees.The subsequent  
rows below the angular position  
show the number of positions for  
24, 12, 8, 6, 4, 3 and 2 respectively.  
The engraved number indexes  
below the angular engraving on the  
QuickPan-L barrel is for use with  
the 24 click position only.  
Please note that only the angular  
position index will be of use when  
you’re working in the 18 or 14  
click positions.  
By double-clicking (skipping over  
one position) you can index your  
QuickPan-L accordingly:  
24  
18  
24 Position - 12 shots  
18 Position - 9 shots  
14 Position - 7 shots  
14  
By triple-clicking (skipping over  
two positions) you can index your  
QuickPan-L accordingly:  
24 Position - 8 shots  
18 Position - 6 shots  
14 Position - N/A  
(does not divide equally)  
The top index shows the angular  
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Nodal Point  
What is it and how do I find it?  
This is one of the most frequently  
asked questions when it comes to  
stitcher-based panorama creation.  
Once you understand the basics,  
you’ll be able to easily locate the  
nodal point for any camera and  
lens combination.  
about six inches away from your  
open eye. Rock your head from  
side to side. Notice how your  
finger moves with respect to  
the background.This relative  
movement is due to the fact that  
you’re not rotating your head  
around your eye’s nodal point,  
which is somewhere in the center  
of your eyeball. Instead, you’re  
rotating about your spine which  
is several inches to the rear and  
off to one side. It is this relative  
side-to-side motion that we will  
strive to eliminate when setting up  
Simply put, the nodal point is the  
point inside your camera where  
the light rays converge and flip  
over.When shooting a panorama  
it’s necessary to rotate about  
this point to eliminate the image  
mismatch caused by parallax error.  
a camera forVR panoramas.  
It’s also worth noting that the  
nodal point is not the same as  
the film plane, which is often  
Parallax error can be easily demonstrated.It’s the relative move-  
ment caused by a shifting point of view.In this example,you eye  
Step 1:The side-to-side adjustment  
marked on the underneath side of is moving with respect to your hand and the background.  
many 35mm cameras. Generally,  
for most 35mm cameras and  
lenses, the nodal point is located  
somewhere towards the center of  
Once your camera is fastened to  
your camera bracket, move to the  
front of the tripod head so you’re  
looking into the lens.Adjust the  
camera bracket so that the center  
of the lens is directly over the  
pivot axis of the tripod head.Try  
to be as accurate as possible.You  
should strive to get this adjust-  
ment within plus/minus a 1/16th of  
an inch.  
the lens barrel.  
Parallax error can be easily  
demonstrated by this simple  
experiment. Close one eye and  
hold your index finger upright  
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Nodal Point (continued)  
What is it and how do I find it?  
Step 2: Fore-Aft Adjustment  
move with respect to each other  
as you rotate the pan from left to  
right. Slide the camera to the front  
or rear as required to eliminate  
This step is most easily  
accomplished out of doors. Find  
a vertical edge or line, such as a  
doorway or edge of a building.  
Position your camera and tripod  
about 2-1/2 feet away, or as close  
as possible with the edge still in  
this relative movement.  
Step 3: RecordYour Results  
After you’ve discovered the two  
location dimensions, be sure to  
record the settings.The QuickPan  
III has convenient indicator  
scales for this purpose.These  
numbers represent the nodal  
point for this given camera and  
lens combination. If you change  
cameras or lenses, this procedure  
may have to be repeated  
focus when you look through  
the viewfinder. If you’re using  
a multirow head such as the  
QuickPan III Spherical, set the  
swing arm to a level horizontal  
position (zero degrees).  
Looking through the viewfinder align a close object (brick wall)  
with a faraway object (telephone pole).As you rotate the camera  
from side-to-side there should be no relative movement between  
the two objects as shown to the right.  
Looking through the camera’s  
viewfinder, nd another vertical  
edge or line that is far away, such  
as another building or telephone  
pole.Align the two objects and  
rotate the pan head so they are in  
the left hand side of the viewfinder.  
Step 5: How About Rangefinder  
Cameras?  
A rangefinder camera is a  
camera where you look through  
a separate viewfinder and not  
through the actual lens. The  
process is basically the same.  
Locate the Side-to-Side adjustment  
as discussed in Step 1.When it  
Rotate the pan head so the two  
objects move over to the right  
hand side of the viewfinder. Unless  
you’ve managed to unwittingly  
locate the right position, you  
If, as shown above, the two objects move with respect to one  
and another in the viewinder, slide the camera fore or aft in  
order to eliminate this movement. Here, the telephone pole  
has moved behind the brick wall.  
should notice the two objects will  
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Nodal Point (continued)  
What is it and how do I find it?  
comes to the Fore-Aft adjustment,  
you won’t be able to look through  
the viewfinder to determine the  
proper setting since the viewfinder  
is a separate optical path that  
doesn’t really “see” the same image  
as the film.  
Instead, you’ll have to start with  
the bracket all the way to the  
front and take pairs of test shots.  
Each pair will have the vertically  
aligned objects in the left and then  
the right side of the viewfinder.  
After each pair of photos, slide the  
bracket rearward and repeat the  
process. Slide the bracket the same  
increment each time (i.e. 10mm).  
Be sure to record the scale setting  
for each pair of images. Process  
the film, or in the case of digital  
cameras, download the images to  
your computer.  
At the end of this process you will  
be able locate the pair of images  
with the least relative movement.  
If no single image is optimum, you  
may need to interpolate between  
two images to find the closest value.  
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Shooting Panoramas  
How do I begin?  
constantly repeats from shot to shot.You  
may need to experiment somewhat to  
obtain the best results.  
aligned with respect to rotation when  
viewed from the front (looking into the  
lens).  
How much Overlap?  
The amount you turn the camera for each  
shot varies. It is dependent on a number of  
factors such as the field of view (the angle)  
of your camera and lens, as well as which  
program you intend to use. For example,  
in their QuickTimeVR Authoring Studio,  
Apple recommended that the images  
should overlap by anywhere from one-third  
to one-half. That’s a good rule of thumb  
for most stitching applications.You should  
check with the recommendations of the  
software that you intend to use in order to  
Taking the Photos  
This can happen because the camera is not  
seated flush against the upright bracket.  
This is pretty common since many cameras  
have mounting screws that are not in the  
center of the base. Many cameras have  
screws off to one end of the camera or at  
the edge of the camera and this can cause  
the camera to not be pulled down evenly  
onto the tripod head mounting plate.  
When you’re ready to shoot, make sure  
that the camera is securely attached to the  
QuickPan III.You should use a tripod that is  
sturdy, ideally one that has a center support  
system of braces to help keep the camera  
from flexing.  
Proper leveling is important and often  
misunderstood.When it comes to leveling  
there are two things that are fairly  
important.With multirow panoramas  
(i.e. Stitcher) the issue of leveling is less  
crucial and primarily involves aestethics  
and placement of the horizon.We’ll  
concentrate primarily on cylindrical or  
single-row panoramas.  
determine overlap requirements.  
Another problem is that CCDs may not  
be accurately positioned within the camera  
body and respect to the mounting surface.  
It only takes a fraction of degree and with  
other manufacturing tolerances this can  
add up to be noticeable.  
How many Shots?  
Once you’ve determined the overlap, you’ll  
be able to figure out how many shots.  
The easiest way to do this is to simply  
look through the viewfinder and turn the  
camera to achieve the desired amount of  
overlap.You then check the angle readout  
to see how far you turned the camera.  
Round the angular value to the nearest  
convenient value. For most stitching  
programs, it is generally not that important  
to use a precise overlap value. However, it  
should be noted that some programs are  
more sensitive to an overlap value that  
This misalignment can also happen if the  
upright bracket is bent or is not exactly  
perpendicular to the rotation plane of the  
head.At Kaidan we check this dimension  
very closely to ensure it's as close to 90° as  
reasonbly possible.  
First, the camera's optical axis should be  
parallel with the rotation plane of the  
tripod head. In other words the camera  
should not be pointed up or down with  
respect to the plane of rotation.  
Secondly, it's also somewhat important for  
the camera and film/CCD to be properly  
The effect of a rotated camera (when  
viewed looking into the lens) is a  
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Shooting Panoramas (continued)  
How do I begin?  
stairstepping of images as you progress  
around the panorama. Stairstepping has  
nothing to do with the state of the entire  
head being level with respect to the  
horizon.This can be corrected by rotating  
all the images a slight amount in your  
authoring program.  
rotation plane and the camera/CCD is not  
rotated, slight variations in level as the head  
rotates is generally not a problem.  
As you shoot around the circle, try to  
avoid capturing any moving objects that  
might come into your field of view.There  
is no harm in waiting, for example, while  
a person walks past before shooting the  
photo.  
You can also shim the camera/head to  
compensate for such misalignment errors  
as well.A few layers of tape is usually all  
that it takes. Let me also reiterate what's  
not as important as some people think.  
You may also want to check with the  
software developer of the stitching  
software that you’re using to get their  
recommendations for exposure settings  
and other camera settings.  
We hope you enjoy shooting your  
panoramas and if you have any questions or  
problems using our equipment, please let  
The overall level of the head/camera is  
not as critical in order to produce good  
stitched results.As long as the camera is  
not tilted or rotated and as long as the  
camera is positioned so that the optical  
axis is parallel to the rotation plane, you  
can tilt or position the entire head so that  
it's not level to the horizon and it won't  
affect the image.  
us know.  
Now, it might produce a panorama that is  
tilted with respect to the horizon but that  
might be an artistic choice or something  
you want to do on purpose.  
As long as the optical axis is parallel to the  
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Warranty and Product Return Information  
Copyright © 2004 Kaidan,Inc.All Rights Reserved.First Edition,June 2002.QuickPan  
is a trademark of Kaidan, Inc. Other products mentioned herein may be trademarks  
of their respective companies. Patents Pending.  
damages,or limitations on how long an implied warranty lasts,so the above exclusions  
or limitations may not apply to you.This warranty and any claims which arise with the  
Kaidan product(s) are governed by the laws of the state of Pennsylvania.By purchasing  
this product, customer acknowledges and agrees to these Limits and Exclusions. If a  
problem with your Kaidan product develops during the warranty period,immediately  
contact Kaidan for assistance.  
their shipping company.  
• If damages occur in shipping, customer must submit claim with shipping company  
prior to any action by Kaidan.  
Information in this manual is subject to change without notice and does not represent  
a commitment on the part of Kaidan. No part of this manual may be reproduced  
or transmitted in any form or by any means, electronic or mechanical, including  
photocopying, recording, or information storage and retrieval systems, or translated  
to another language, for any purpose other than the licensee’s personal use and  
as specifically allowed in the licensing agreement, without the express written  
permission of Kaidan.  
Items Part of Special Bundle  
If item(s) are part of a special bundle offer, return of part of the bundle will void any  
special pricing and the item(s) remaining in the possession of the customer will revert  
to their regular Suggested Retail Price (SRP).The credit, to customer, will reflect the  
difference of the actual product SRP from the amount of credit due customer.  
C • Product Return Policy  
All Kaidan products come with a 30-day return policy (a minimum 10 percent  
restocking fees may apply) from date of purchase, with the exception of software or  
videotapes.Both of the aforementioned items are copyrighted and subject to the laws  
concerning intellectual property.Kaidan will replace defective software/videotapes free  
of charge upon return receipt of defective item(s).Products returned under this policy,  
excluding replacement of defective items, must be shipped at purchaser’s expense.  
Purchaser must ship product with an approved traceable service, such as FedEx, and  
with appropriate levels of shipping insurance for the item being returned.Kaidan will  
not be held responsible for returned items lost or damaged in transit.Kaidan will issue  
a refund to customer’s account if the following conditions are satisfied:  
Shipping Costs  
KaidanWarranty and Return Policy  
A • LimitedWarranty  
All shipping costs,VAT, duties and return costs are sole responsibility of customer. If  
customer purchases thru Kaidan distributor or reseller, customer is responsible for  
all shipping andVAT costs incurred by that distributor or reseller.These charges are  
non-refundable. For instructions on the return of your product, follow the Product  
Return Procedure below  
In the event of a defect in materials or workmanship, Kaidan will repair the product  
with new or rebuilt parts for a period of three-hundred and sixty five (365) days  
from the date of original purchase. Such work will be performed free of charge.  
Follow the Product Return Procedure (Section D following). Likewise, any software  
purchased from Kaidan also comes with a one year warranty if your disc or media  
is defective or damaged.This warranty is extended only to the original purchaser  
and is not transferable.A purchase receipt or other proof of original purchase will  
be required before warranty performance is rendered. This warranty only covers  
failures due to defects in materials or workmanship which occur during normal  
use. It does not cover damages or failures which are caused from accident, misuse,  
abuse, neglect, mishandling, misapplication, alteration, faulty installation, modification,  
service by anyone other than an authorized representative of Kaidan,Acts of God,  
or by products not supplied by Kaidan.  
D • Product Return Procedure  
1) Receipt of item(s) in a restockable condition.  
Criteria for Restockable Condition is as follows:  
When returning a product, customer must first contact Kaidan (or the distributor/  
reseller) and obtain a Return MaterialAuthorization Number (RMA#).After receiving  
the RMA#,customer will be instructed to return product directly to Kaidan.Returned  
goods must be shipped with an approved traceable service, such as FedEx, and with  
appropriate levels of shipping insurance for the item being returned. Kaidan will not  
be held responsible for returned items lost or damaged in transit. RMA numbers  
are valid for 15 days, and the product(s) must be received by Kaidan before the  
RMA expires.We are unable to accept for return any product(s) received after the  
expiration of the RMA.  
• All parts are included in box; hardware, manuals, discs, nuts/bolts, tools.  
• No signs of damage; scratches, bent parts, missing pieces, markings, alterations, or  
additions to the product.  
• All packaging materials are intact; foam, peanuts, cardboard, bubble bags.  
• No signs of excess usage or wear to the product.  
This warranty covers any damage incurred during original shipment of product to  
customer.Any item resold,or distributed by,and not explicitly manufactured by Kaidan  
will be covered by their respective company’s product warranty.  
Items of Non-Restockable Condition are subject to the following:  
Return Packaging  
• Restocking Fee(s) - a minimum of 10% and possible additional fees based on  
the condition of the product (how the product best meets the criteria above), at  
Kaidan’s discretion.  
B Warranty Exclusions  
The product packaging must reflect customer name, address, RMA# as well as  
Kaidan information:  
There are no express warranties except as listed above.  
Non-Restockable Condition - constitutes the following:  
Kaidan Incorporated  
Kaidan shall not be liable for special, incidental, consequential or punitive damages,  
including,without limitation,loss of goodwill,profits or revenue,loss of the use of this  
product or any associated equipment,cost of substitute equipment,downtime costs,  
or claims of any party dealing with buyer for such damages,resulting from use of this  
product or arising from breach of warranty or contract,negligance,or any other legal  
theory .All express and implied warranties,including the warranties of merchantability  
and fitness for a particular purpose,are limited to the applicable warranty period set  
forth above. Some states do not allow the exclusion or limitation of consequential  
703 E. Pennsylvania Blvd • Feasterville, PA 19053 • U.S.A.  
Attention: Return Department per RMA# ______  
• Missing parts; hardware, manuals, discs, nuts/bolts, tools, and packaging materials;  
foam, peanuts, cardboard, bubble bags.  
• Signs of damage; scratches, bent parts, missing pieces, markings, alterations, ad-  
ditions to the product.  
• Signs of excess usage or wear to the product.  
• Damage or loss incurred during uninsured shipping to Kaidan. In this case, Kaidan  
cannot issue any type of refund. Customer will be responsible to submit claim with  
Contact Information:Voice: 215-364-1778 • Fax: 215-322-4186  
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