USER’S MANUAL
Impact Receipt Printer
BTP-M280
Shandong New Beiyang Information Technology Co., Ltd.
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BTP-M280 User’s Manual
4.5 CONNECTING USB SIGNAL CABLE ........................................................................................................12
4.6 CONNECTING OPTIONAL SIGNAL CABLE .................................................................................................12
4.7 CONNECTING THE CASH DRAWER........................................................................................................12
4.8 INSTALLING RIBBON.............................................................................................................................12
4.9 LOADING PAPER ROLL.........................................................................................................................13
4.9.1 Paper type..................................................................................................................................13
4.9.2 Loading/replacing paper roll.......................................................................................................13
4.10 PRINTER SELF-TEST ..........................................................................................................................14
4.10.1 Turn on the printer....................................................................................................................14
4.10.2 self-test.....................................................................................................................................14
4.11 INSTALLING THE PRINTER DRIVER.......................................................................................................15
4.11.1 Typical setup.............................................................................................................................15
4.11.2 Advanced setup........................................................................................................................17
4.11.3 Installing the USB device driver................................................................................................19
4.12 HOW TO USE THE DRIVER..................................................................................................................21
4.12.1 User defined page....................................................................................................................21
4.11.2 Parameter explanation .............................................................................................................22
5 MAINTENANCE......................................................................................................................................28
5.1ROLLER CLEANING...............................................................................................................................28
5.2 MARK SENSOR CLEANING ....................................................................................................................28
5.3 CLEANUP PAPER JAM...........................................................................................................................28
6 INTERFACE SIGNAL .............................................................................................................................30
6.1 USB INTERFACE .................................................................................................................................30
6.2 PARALLEL INTERFACE ..........................................................................................................................30
6.3 SERIAL INTERFACE ..............................................................................................................................31
6.4 ETHERNET..........................................................................................................................................31
6.5 WLAN INTERFACE BOARD...................................................................................................................32
6.6 POWER INTERFACE DEFINITION ............................................................................................................33
6.7 CASHDRAWER DEFINITION ...................................................................................................................33
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7 TROUBLESHOOTING............................................................................................................................34
7.1 CUTTER ERROR TROUBLESHOOTING.....................................................................................................34
7.2 PRINTER DOESN’T WORK.....................................................................................................................34
7.3 ERROR LED AND BUZZER....................................................................................................................34
7.4 PROBLEMS DURING PRINTING..............................................................................................................34
7.5 PROBLEMS DURING USING DRIVER ......................................................................................................35
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BTP-M280 User’s Manual
Declaration
Information in this document is subject to change without notice. SHANDONG NEW BEIYANG
INFORMATION TECHNOLOGY CO., LTD. (hereinafter referred to as “SNBC”) reserves the right to
improve products as new technology, components, software, and firmware become available. If users
need further data about this product or have any doubt about safety issues that might arise from using it,
please feel free to contact SNBC or your local agents.
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose without the express written permission of SNBC
Copyright
Copyright © 2007 by SNBC
Printed in China
Version 2.0
Trademarks
SNBC registered trademarks are:
Warning and Caution
Warning: Items should be strictly followed to avoid damages to body and equipment.
Caution: Items with important information and prompts for operating the printer.
The quality control system of SNBC has been approved of the following certification.
（DNV）ISO9001:2000
The environmental control system of SNBC has been approved of the following certification.
(DNV)ISO14001:2004
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BTP-M280 User’s Manual
General Safety Instruction
Before installing and using the printer, please read the following items carefully:
1. Safety Instructions
Warning: Do not touch the tear-off bar of the printer.
Warning: The print head is at a high temperature during printing or just after operation, do not
touch it and its peripherals for reasons of safety.
Warning: The print head is an ESD-sensitive device. To prevent damage, do not touch either its
printing parts or connecting parts.
2. Cautions
1） Install the printer on a flat and stable surface.
2） Reserve adequate space around the printer so that convenient operation and maintenance can be
performed.
3） Keep the printer away from water source, direct sunlight, strong light and heat.
4） Do not use or store the printer in a place exposed to heat or fire, moisture or other pollution.
5） Do not place the printer on a place exposed to vibration or impact.
6） Avoid exposing the printer to condensation. In case of condensation, ensure it has been completely
removed before turn on the power.
7） Connect the power adapter to an appropriate grounded outlet. Avoid sharing a single electrical
outlet with large power motors and other devices that may cause the fluctuation in voltage.
8） The socket-outlet should be installed near the equipment and should be easily accessible.
9） Turn off the power if you do not use the printer for a long time.
10） Do not spill water or other electric substances (like metal) on the printer. If this happens, turn off the
power immediately.
11） Do not allow the printer to start printing when there is no paper, otherwise the print head and platen
roller will be damaged.
12） To ensure print quality and normal lifetime, use recommended or good quality paper and ribbon.
13） Shut down the printer when connecting or disconnecting interface connectors to avoid damage to
the control board.
14） Do not disassemble the printer without guidance from a technician, even for the purpose of repair.
15） Keep this manual safe and at hand for reference purpose.
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BTP-M280 User’s Manual
1 Overview
1.1 Outline
The BTP-M280 is a 9-pin serial impact dot matrix receipt printer offering high quality, high speed, and
stable performance. It is widely used in real-time printing on-site, such as POS system, kitchen and
finance applications.
The BTP-M280 can be connected with other devices via USB, parallel, serial, Ethernet and WLAN
interface. USB interface is a fixed interface of the printer, and the other interfaces are optional interface of
the printer. The BTP-M280 offers drivers and applications under WINDOWS 98/NT4.0
/2000/2003/XP/Vista.
1.2 Features
¾
¾
¾
¾
¾
¾
¾
¾
¾
¾
¾
¾
Bi-directional printing.
Two color printing
Bi-directional carriage return
Support multi-layer paper
Easy paper loading
Easy operation and maintenance.
Support marked paper and continuous paper for print.
Compatible with various wide paper.
Cutter paper automatically
Cash drawer control connector.
Communication interface optional.
Printer firmware updated online.
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2 Specifications
2.1 Main Specification
Item
Print mode
Specification
9-pin serial impact dot matrix
Max. 4.7LPS (400 dots/line)
Print speed
Print width
Max. 400(half dots)/200(full dots)
Continuous paper or marked paper
Paper type
Paper width: 80±0.5mm, 76±0.5mm, 69.5±0.5mm, 57.5±0.5mm;
Paper thickness: 0.06—0.085mm
Single layer
Paper
Paper width: 80±0.5mm, 76±0.5mm, 69.5±0.5mm, 57.5±0.5mm;
Paper thickness: 0.05—0.08mm, total thickness≤0.14 mm
Font A: 9×9 Font B: 7×9 Chinese: 16×16
Multi-layer paper
(1 original+1 copies)
Character type
80/76mm
33 CPL
40 CPL
22 CPL
69.5mm
30 CPL
36 CPL
20 CPL
57.5mm
25 CPL
30 CPL
16 CPL
Font A
Font B
Characters/line (Default)
Character
Chinese
Character size (Default)
Characters/inch (Default)
Receive buffer
Font A: 1.6×3.1mm Font B: 1.2×3.1mm Chinese: 2.7×2.9mm
Font A: 13.3CPI
4KB
Font B: 16CPI
Chinese: 8.9CPI
Data
NV bit image data area
buffer
128KB
User NV memory
8KB
Ribbon specification
ERC-38 ribbon cartridge
ERC-38(P)
ERC-38(B)
4,000,000 characters
3,000,000 characters
Ribbon lifetime
Black: 1,500,000 characters
Red: 750,000 characters
ERC-38(B/R)
Communication interface
Cash drawer connector
Power supply
USB (Fixed) + IEEE1284/RS-232/Ethernet / Wi-Fi interface (optional)
1～2 cash drawers
DC 24V±5% average current 1.5 A
10,000,000 lines
Printing Mechanism lifetime
Reliability
Print head lifetime
Cutter
150,000,000 characters
1,000,000 times
Operating temperature and humidity
Storage temperature and humidity
Dimensions
5～45℃，20～90%RH (40℃)
-40～60℃，20%～93%RH (40℃)
160mm(W)×245mm(D)×145mm(H)
2.9kg
Weight
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2.2 Cutter specification
Item
Parameters
Sliding blade
600ms
Remark
Cut method
Cut time
Time for one cutter action
30 cuts/minutes (Max.)
Cut interval
2s
Adapt Paper
Operation voltage
Max. repose current
Cutter lifetime
65～100μm
24VDC
Normal paper with same thickness
1.2A
24VDC
1,000,000cuts
Under standard test conditions
2.3 Paper Specification
2.3.1 Continuous paper
1） Normal paper
¾ Paper width: 80±0.5mm/76±0.5mm/69.5±0.5mm/57.5±0.5mm
¾ Max. paper roll O/D: Φ83mm
¾ Paper roll core: ID Φ12.5mm; OD Φ16mm
¾ Paper thickness: 0.06—0.085mm
2） Multi-layer paper (1 original +1 copies)
¾ Paper width: 80±0.5mm/76±0.5mm/69.5±0.5mm/57.5±0.5mm
¾ Paper thickness: 0.05—0.08mm, total thickness≤0.14 mm
Caution:
—
Use only multi-layer paper (1 original + 1 copies) of which the original layer on contact the print
head thicker than its under-layer.
2.3.2 Marked paper
Besides the requirements of the continuous paper, marked paper should follow the following
requirements:
1) Mark place
y BTP-M280 printer reserves 8 positions for mark sensor,
which can detect marks on either the front side or the
reverse side of the paper. Position of the sensor is as shown
in the figure.
y The position of the mark sensor can be adjusted according
to user’s need. The default position (Position 1) is on the
right side of the paper on the front side (paper feed direction)
as shown in the figure.
2) B/M size should meet the requirement as follow:
y Mark width (L1)：
5mm≤L1≤10mm
y Mark height (L2)：
12mm≤L2≤ paper width
20mm≤L3≤500mm
y Distance between marks (L3)：
3) The black mark’s reflectivity should be less than 15%, and the other part’s reflectivity should be
more than 85%. There should be no image between the two marks, such as the advertisement etc.
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Caution:
—
Do not paste the paper to the core.
2.4 Ribbon specification
2.4.1 Ribbon model
Model
Color
Purple
ERC-38（P）
ERC-38（B）
ERC-38（B/R）
Black
Black / Red
2.4.2 Demensions
Unit：mm
Caution：
—
Please use the recommended EPSON original ribbon to ensure the printing quality and lifetime of
the printer transmission part.
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2.5 Print and Tear-off Position
2.5.1 Print position
L1: Paper width
L2: Print width
L3: Print left margin
L4: Print right margin
According to the different paper width of the L1, the print width (L2) and the left/right margin (L3/L4)
should be changed as below:
Paper width (L1)
80/76mm
Print width (L2)
63.4mm
Left margin (L3)
6.8mm
Right margin (L4)
5.8mm
69.5mm
57mm
6.8mm
5.7mm
57.5mm
47.5mm
6.8mm
3.2mm
2.5.2Tear-off position
L1: About 21.5mm
L2: About 34mm
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3 Outline and Parts
3.1 Outline and Parts
1—Back cover
2—Tear-off bar
3—Front cover
4—POWER LED
5—ERROR LED
6—PAPER LED
7—FEED button
8—Power switch
9—Back cover latch
10—Communication interface
11—USB interface
12—Cash drawer connector
13—Power connector
14—Power pack(optional)
17—Paper near end sensor regulator
20—paper cabinet
15—Cutter sliding Blade
18—Ribbon
16—Platen roller
19—Paper near end sensor
22—Mark sensor
21—Paper sensor
24—Paper guide
23—Back cover sensor
Functions of parts：
1) POWER LED（4）
Indicate power status (on/off). When turning on printer, POWER LED is always on; when turning off
printer, POWER LED is always off.
2) ERROR LED（5）
Indicate all error status. Under normal conditions, ERROR LED is always off; under error conditions,
ERROR LED will flash
3) PAPER LED（6）
Indicate paper status of the printer. Under normal conditions, PAPER LED is always off; under paper
end or paper near end conditions, it is always on
4) FEED button（7）
¾
¾
Press the button while turning on the printer, a self-test page will be printed.
In the normal status, press the FEED button for a short time, the printer will feed paper one line at a
time. Under continuous paper mode, hold the FEED button, the printer will feed paper constantly.
Under marked paper mode, it will feed paper to the next mark
¾
¾
¾
In HP error status, hold the FEED button for a long time, the printer will recover from HP error and
start carriage verify check
In cutter error status, hold the FEED button for a long time, the printer will recover from cutter error
and start cut.
In error status other than described above, press FEED button, the printer will have no action
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5) Power switch（8）
Turn on/off the printer. “O” is to turn off the printer; “—” is to turn on the printer.
6) Back cover latch（9）
Catch back cover latch and pull it out to open the back cover.
7) Paper near end sensor（19）
Detect the status of paper roll. If paper near end, the PAPER LED will on, the ERROR LED will flash
and indicate user to replace paper. The printer will continue printing until the paper is end.
8) Paper sensor（21）
Paper sensor is used to detect the printer with or without paper.
9) Mark sensor（22）
When using mark paper, mark sensor is used to detect mark.
10) Back cover sensor（23）
Back cover sensor is used to detect the position of the back cover.
11) Paper guide（24）
There are three long slots at the bottom of paper cabinet. The paper guide could be plugged in
different slot which is suitable for different wide paper, such as 76.5±0.5 mm, 69.5±0.5 mm, 57.5±
0.5 mm. Without paper guide, paper width of the printer is 80±0.5 mm.
Caution：
—
The paper guide is a necessary part of the printer for adjusting paper width, please keep it carefully.
3.2 LEDs and Buzzer
The table below shows LEDs and buzzer in error status:
Error
HP error
Buzzer
Interval buzzing
Six sounds
ERROR LED
Interval flash
Six times
PAPER LED
Off
Off
Off
Off
Print head overheated
Abnormal voltage
Cutter error
Five sounds
Four sounds
Five times
Four times
Three sounds
(S-S-S)
Three sounds
(S-S-L)
Back cover up
Front cover up
Three times
Three times
Off
Off
Paper end
Paper near end*
Pause to wait
Two sounds
Two times
One time
Off
On
On
Flash
Caution：
—
The printer checks the print head temperature via thermal resistor. If the print head is extremely
overheated, the printer will stop printing.
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4 Installing
4.1 Unpacking
When unpacking, you should check whether all parts are present and undamaged in accordance with the
packing list. If any part is missing or damaged, please contact SNBC or your local agent.
4.2 Mounting the Printer
BTP-M280 has two mounting modes: horizontal mounting and wall-mount.
4.2.1 Horizontal mounting
The printer should be mounted on a flat and stable surface. For operation and maintenance, we suggest
you reserve space below the printer to ensure its reliability and easy operation.
¾
BTP-M280 power supply external：
¾
The height of printer will increase 38.5mm while using power pack:
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4.2.2 Wall-mounting (optional)
Wall-mount is an optional function. The wall-mount mode is shown as below.
1） Two 50mm-deep holes should be made with a hammer-drill in a suitable wall, of the sizes shown
below.
2） Insert plastic plugs and screws into Φ6 holes and ensure that the end sides of the plugs are flush with
the surface of the wall.
3） Put the screws into plastic plugs with screwdriver, keeping a distance of 10mm between screw head
and wall side.
4） Install the printer according to the arrowhead.
Caution：
—
—
In case of wall-mount, the printer must be oriented upwards.
The hook on the wall should be firmly positioned to avoid printer damage or risk of falling.
4.3 Connecting to a ground line
Printer housing should be grounded. Please ensure the material is AWG18 or
equivalent.
1) Turned off the printer.
2) Loosen the ground line screw and connect it to back case of printer with
screwdriver.
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4.4 Connecting the Power Adapter
1) With the flat side of the power adapter’s cable connector facing
downward, insert the cable connector into the power connector on the
backside of the printer.
2) Turn on the input power source of the adaptor.
Caution：
—
—
Use only the supplied power adapter or other equal model.
When connecting or disconnecting cable connector of the power adapter, you should pull on the
connector, not pull on the cable by force.
—
—
—
Do not pull on the power adapter cord. Otherwise the cord may be damaged or broken, causing a
risk of fire or electric shock.
Do not place the power adapter cord near a heating device, otherwise, the cover of the cord may
melt, causing a risk of fire or electric shock.
When the printer is not used for a long period of time, disconnect the power adapter from the wall
outlet for safety.
4.5 Connecting USB signal cable
1) Ensure the printer is turned off.
2) As shown the figure below, put the USB signal cable into the suitable
USB interface.
3) Connect other end of USB signal cable to host.
4.6 Connecting optional signal cable
1) Turned off the printer.
2) Put the signal cable into suitable connector and fix it with plug screw (or
clip spring).
3) Connect other end of the signal cable to host.
4.7 Connecting the Cash Drawer
1） Turned off the printer.
2） Insert the cash drawer cable into the cash drawer connector on the
backside of the printer.
Caution：
—
Do not connect a telephone line to the cash drawer connector; otherwise the printer and the
telephone line may be damaged.
4.8 Installing Ribbon
1) Ensure that ribbon type is standard ERC-38.
2) Open front cover of the printer as shown.
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3) Turn the ribbon knob two or three times according to the
mark to tighten the ribbon.
4) Refer to the figure to install ribbon to the correct
position.
5) Turn the ribbon knob two or three times according to
mark to tighten the ribbon again.
Caution：
—
The print head will become hot during printing. To avoid
harm or injury, please do not replace the ribbon until it cooled down.
—
Ribbon should be mounted between print head and paper, without folds or drapes.
4.9 Loading Paper Roll
4.9.1 Paper type
Before loading roll paper, you should confirm the type of the paper can be used for printer. The default
paper type is continuous paper. If marked paper will be used, please contact your local dealer for
assistance.
4.9.2 Loading/replacing paper roll
1） Press back cover button to open the back cover.
2） Hold the hole in the paper guide to install or offload it. When using 76mm, 69mm, 57mm width paper
roll, user needs to insert paper guide vertically into a suitable location. When using 80mm width paper
roll the paper guide doesn’t need to be placed into the printer, but please keep it safely in case of
using in the future.
Notes：
Without paper guide： 80±0.5mm
With paper guide：
A：76±0.5mm B：69.5±0.5mm C：57.5±0.5mm
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3） Ensure the paper head is trimmed and drop the paper roll into the paper cabinet.
4） Pull a certain length of paper along the paper-out direction, then close the back cover and tear off the
surplus paper.
Caution：
—
—
User should adjust the paper guide according to the width of paper roll being used.
Paper roll should be loaded as shown:
—
—
Paper roll should be rolled tightly to eliminate risk of paper jam or other faults.
Paper should be loaded in paper cabinet firmly and straight; otherwise, paper auto-load and print will
be affected.
—
The edge of the paper head is not allowed to deviate from the paper path.
4.10 Printer self-test
4.10.1 Turn on the printer
1) Ensure the printer is connected with power cable.
2) Press “—” of the power switch to turn on and initialize the printer.
4.10.2 self-test
1) Ensure the printer is connected with power cable; sufficient ribbon and paper roll have been loaded.
2) Ensure the printer is powered off.
3) Hold FEED button while pressing “—” of the power switch. After ERROR LED flashes once, release
FEED button. The printer will print out configuration information and following information: “Press and
Release FEED key to print characters” and “Press and Hold FEED key to configure the printer”, then
enter hold-on status. The PAPER LED flashes.
4) Press the FEED button for a short time, the printer will print a second page with a pattern using the
built-in character sets; press the FEED button for a long time, the printer will enter into button
configuration mode. For detail function and operation method of button configuration mode, please
contact your dealer.
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4.11 Installing the Printer Driver
BTP-M280 printer offers the drivers under Windows 98/Windows NT4.0/Windows 2000/Windows
XP/Windows server 2003/Windows Vista with the installing steps as below.
4.11.1 Typical setup
1) Run “Setup.exe” in the driver installing package and read the relative software licensing protocol
carefully. If you accept it, please click “I Accept”, then click “Next” button.
2) Select the model and the name of the printer to be installed. If you want to set it as default printer,
please select “Set As Default Printer”, then click “Next” button.
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3) Select the setup type “Typical”, then click “Next” button.
Select the current system type and click “Next” button.
4) Set printer port. The default port is “LPT1”. User can install it based on actual port. Under Windows
NT4.0 or above, please select “BYCOMx” for serial driver (x equals to 1,2,3,4,5,6,7 or 8). Click
“Finish” button to end the installation.
5) If the current system is Windows 98/Me, click “Yes” in the pop-up window to restart the computer.
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4.11.2 Advanced setup
Advanced setup is mainly used for users who have special requirements for printer drivers. Compared
with typical setup, advanced setup can support the divers installation of Multi USB printers and has the
function of printer driver mode setting. Setup steps are as follows.
1) Run “Setup.exe” in the driver installing package and read the relative software licensing protocol
carefully. If you accept it, please click “I Accept”, then click “Next” button.
2) Select the model and the name of the printer to be installed. If you want to set it as default printer,
please select “Set As Default Printer”, then click “Next” button.
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3) Select the setup type “Advanced”, then click “Next” button.
4) Select the current system type and click “Next” button.
5) Set driver mode and printer port of the printer. Default settings are: port is "LPT1" as default port and
supporting Multi USB printers. Click "Finish" to end the installation.
6) If the current system is Windows 98/Me, click “Yes” in the pop-up window to restart the computer
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4.11.3 Installing the USB device driver
If printer is using a USB interface to communicate, before installing the printer driver, the user needs to
install the USB device driver first. The steps for installing the USB device driver are as follows: (Take XP
system as example for detailed introduction)
¾
Windows XP system
1) Connect the printer USB interface with idle USB PC interface using USB cable. System will recognize
USB device automatically and popup "Add New Hardware Wizard". Select "Install from a list or
specific location", then click "Next".
2) Select "Search for the best driver in these locations" and "Include this location in the search", then
Click "Browse..." to browse the driver document. Default directory is “Driver installing
package\USBDRV2.20. Then click "Next".
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3) Click "Continue Anyway" on the digital signature interface.
4) Click on "Finish" to end the installation.
¾
Windows 98/Me system
1) Connect USB interface of the printer with idle USB interface of the PC Using USB cable. System will
recognize USB device automatically and popup "Add New Hardware Wizard", then click "Next".
2) Select "Search for the newest driver for your device", then click "Next".
3) Select "Specify a location", click "Browse" button to browse the driver document. Default directory is
“driver installing package\USBDRV2.20”, then click "Next".
4) The wizard will indicate the device driver’s name that have found. Then click "Next".
5) Click "Finish" to end the installation.
¾
Windows 2000 system
1) Connect USB interface of the printer with idle USB interface of the PC Using USB cable. System will
recognize USB device automatically and popup "Add New Hardware Wizard", then click "Next".
2) Select "Search for the best driver for your device", click on "Next"
3) Select "Specify a location", then click "Next".
4) Click "Browse" button to browse the driver program. Default directory is “Drivers installing
package\USBDRV2.20.
5) The wizard will indicate the device driver’s name that have found. Then click "Next"
6) Click "Yes" on the digital signature interface.
7) Click "Finish" to end the installation.
¾
Windows Server 2003 system
1) Connect USB interface of the printer with idle USB interface of the PC Using USB cable. System will
recognize USB device automatically and popup "Add New Hardware Wizard". Select “Install from a
list or specific location”, then click "Next".
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2) Select "Search for the best driver in these locations" and "Include this location in the search", then
Click on "Browse..." to browse the driver program. Default directory is “Driver installing
package\USBDRV2.20. Then click "Next".
3) Click "Continue Anyway" on the digital signature interface.
4) Click "Finish" to end the installation.
Caution：
—
Under operating systems Windows XP and Windows Server 2003, if other USB interfaces of PC
connected to USB interface of printer firstly. The system will also Pop-up "Add New Hardware
Wizard". If you have already installed USB device driver according to above steps, select "Automatic
installation" and click "Next", the wizard will search driver automatically, then the digital signature
interface will pop-up. Click on "Yes", and click "Finish" to end the installation.
4.12 How to Use the Driver
After installing the driver, you can print all characters and images in WORD, EXCEL or other file in
Windows programs, That is ‘’What You See Is What You Get’’. In order to print normally, you should set
the page and select parameters properly.
4.12.1 User defined page
If the page size defined by the driver can not meet user’s requirement, user can define the page size;
under Window 98 system, user defined page can be defined via page settings. But under Windows
NT4.0/ Windows 2000/ Windows XP/ Windows server 2003/Vista, user cannot define page size via page
settings. The following steps introduce how to define page size (take Windows XP system as an
example):
1) Ensure the system running normally.
2) Click “Start” button.
3) Click “Printers and faxes” in “Settings” item; or first click “Control panel” button, then click “Printers
and other hardware” in “Control panel”, next click “Printers and faxes” button.
4) After selecting BTP-M280, click “File” menus, then click “Service Properties” submenus
5) In “Forms” item, select “Create a new form”.
6) Define a name of self-defining paper in “Form name”.
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7) Take metric CM as measurement units. Define paper width, length, right/left and up/down margin
of the printing area according to user’s own need.
8) Click “Save Form” button to save the form.
9) Click “Apply” button to finish paper self-definition
Caution:
—
—
Before setting user defined page, please ensure that the printer driver has been installed properly.
In application, you can select the page in varieties of official software such as WORD, EXCEL and so
on.
4.12.2 Parameter explanation
The driver offers cut mode, paper type and cash drawer functions for users to use. Users can configure
the parameters according to their needs. Take Windows XP system as an example to describe how to set
the driver parameters.
¾
Setting paper type
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Optional paper type: roll paper and marked paper
Color choose
¾
In this option, user can choose Color or black and white. Only when user chooses Color they can print
two colors.
¾
Setting resolution parameter
BTP-M280 driver supports three kinds of resolutions: 160 x 144 dpi, 160 x 72 dpi, 80 x 72 dpi. Users can
select it according to their own need. High resolution has clear printing while lower print speed; low
resolution has higher print speed while less clear printing.
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¾
Single/ Bi-directional print setting
Set single/bi-directional print settings via this option.
Operation option
¾
User can set different setting of page via this option: start of document, start of page, end of page, end of
document.
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¾
Document setting option
User can set parameters via this option on the start of document, end of document, start of page and end
of page; Cash drawer (Cash drawer1, Cash drawer2, Cash drawer1+2，print messenger Herald) and
Cash drawer pulse width；Buzzer (Buzz 200ms, 600ms, 1s, 2s, 4s)； paper feed；paper cut (paper cut by
hand, partial cut, full cut), print Logo bitmap.
¾
Utility
User can set control font and print self test page via this option, at the same time user can set
user-defined page size.
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¾
Download
User can download firmware and Logo via this option.
Font
¾
User can select driver supported font and font size via this option.
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¾
Version information
User can see the printer driver version information via this option.
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5 Maintenance
Caution：
—
—
—
—
For daily maintenance be sure the printer is turned off.
Do not use gasoline, acetone or other organic liquids to clean any parts of the printer.
When cleaning the sensor, please leave the printer off until the alcohol completely dried.
Recommended maintenance cycle shall be no longer than a month.
5.1 Roller cleaning
Steps for roller cleaning are as follows:
1) Turn off the printer power.
2) Pull the latch to open the back cover, as shown in the figure:
3) Keep the back cover open, clean the dust and duty on the platen roller using a soft cotton cloth with
little moderate cleanser.
4) Wait until the cleanser is completely evaporated then close the back cover and finish roller cleaning.
5.2 Mark sensor cleaning
If the printer does not identify the mark effectively, you should clean the mark sensor:
Steps for mark sensor cleaning are as follows:
1) Turn off the printer.
2) Pull the latch to open the back cover of the printer.
3) Keep the back cover open, clean the dust and dirt off the mark sensor using a soft cotton cloth with a
little alcohol.
4) Wait until the anhydrous alcohol completely evaporated then close the back cover and finish mark
sensor cleaning.
5.3 Clear paper jam
When the printer in one the following situations, you should clear the paper jam:
¾
¾
Paper can not get out normally.
Excessive noise occurs with paper feeds.
Steps for cleanup paper jam are as follows：
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1) Turn off the printer
2) Pull the latch to open the back cover of the printer
3) Check if there is any paper in the paper path, if necessary, clear the jammed paper.
4) Close the back cover and finish clearing paper jam.
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6 Interface Signal
The BTP-M280 can be connected with other devices via USB, parallel, serial, Ethernet and WLAN
interface, USB interface is a fixed interface of the printer and other interfaces are optional.
6.1 USB interface
The printer USB interface supports USB1.1 protocol, of which the outlet is USB A type.
Interface signal is defined as below:
Pin
Lead
1
VCC
2
DATA-
DADA+
GND
3
4
6.2 Parallel interface
The parallel interface of printer is bi-directional and supports the BUSY/ACK handshake protocol and the
nibble protocol. The interface outlet is 36PIN CENTRONICS.
Pin
1
Signal resource
Signal definition
Pin
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
Signal resource
Signal definition
Signal Ground
Signal Ground
Signal Ground
Signal Ground
Signal Ground
Signal Ground
Signal Ground
Signal Ground
Signal Ground
Signal Ground
Signal Ground
Signal Ground
nInit
H
H
H
H
H
H
H
H
H
P
P
P
P
H
nStrobe
2
Data 0 (Least Significant Bit)
3
Data 1
Data 2
4
5
Data 3
6
Data 4
7
Data 5
8
Data 6
9
Data 7 (Most Significant Bit)
Ack
10
11
12
13
14
15
16
17
18
Busy
PError
Select
H
P
nAutoLF
nFault
Signal Ground
Not defined
Not defined
Logic Gnd
Chassis Gnd
Peripheral Logic High
Not defined
P
H
nSelectIn
Caution：
—
H means signal source from a host, and P means signal source from printer.
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6.3 Serial interface
The printer serial interface is compatible with RS-232 standard, of which the outlet is 25PIN female D
type.
Pin
1
Signal definition
Frame ground
TXD
2
3
RXD
4
RTS
5~6
7
Not connected
Signal Ground
Not connected
DTR
8~19
20
21~25
Not connected
User can query interface settings status via a printing configuration sample. The default setting is as
follows:
Baud rate: 9600bps
Data bit:
Parity bit:
Stop bit:
8bits
None
1 bit
Flow control: DTR/DSR
6.4 Ethernet
1) Interface features
¾
¾
¾
¾
¾
¾
¾
¾
Support of 10BASE-T communication
Compatible with Ethernet II standard frame type.
Indicator shows network connecting status and data transmission status
Supports 9100 port print
Supports status back
Supports parameter configuration
Supports firmware update on-line
Supports printer status query and interface module maintenance based on HTTP.
2) Protocols Supported:
¾
¾
¾
¾
¾
¾
¾
¾
IP
ARP
ICMP
TCP
UDP
DHCP
TFTP
HTTP
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3) Electrical features
Output signal:
¾
The available differential mode voltage is more than 450mV，and peak voltage is less than 13V.
The common mode AC peak voltage is less than 2.5V.
¾
Input signal:
The differential mode voltage that more than 160mV is identified as available signal
4) Interface shall use RJ45 outlet which accord with 10BASE-T standard of IEEE802.3.
5) Interface signal definition
Pin
1
Signal name
TX+
Instruction
Data transmission+
Data transmission-
Data receiving+
Reserve
2
TX-
3
RX+
NC
4
5
NC
Reserve
6
RX-
Data receiving-
Reserve
7
NC
8
NC
Reserve
6.5 WLAN Interface Board
1) Interface features
¾
¾
¾
¾
¾
¾
Supports 802.11b, 802.11g protocol
Supports 9100 port printing,LRP printing
Supports status back
Supports parameter configuration
Supports Firmware update on-line
Supports HTTP protocol
2) Protocols supported
¾
¾
¾
¾
¾
¾
¾
¾
IP
ARP
ICMP
TCP
UDP
DHCP
TFTP
HTTP
For detailed specification, please refer to User Manual Of WLAN Interface Module.
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6.6 Power interface definition
1) Pin definition
1: Positive pole (+24V)
2: Cathode（GND）
3: NC
2) Interface type
Printer end should use:
User end should use:
Unetop DC-002 or equivalent product.
Unetop DP-002 or equivalent product.
6.7 Cashdrawer definition
1) Electrical features
¾
¾
¾
Driving voltage: DC 24 V
Driving current: Max 0.8 A (within 510 ms)
Cash drawer status inspection signal:
“L” = 0～0.5 V
“H” = 3～5 V
2) Cash drawer interface outlet uses RJ11 6P connector.
3) Interface signal definition
Items
Signal
FG
Functions
1
Frame Ground
2
3
DRAWER 1
DRSW
VDR
Cash drawer 1 driving signal
Cash drawer status test signal
Cash drawer driving power
Cash drawer 2 driving signal
Circuit share ground
4
5
6
DRAWER 2
GND
Caution:
—
—
—
Do not connect or disconnect signal cable when printer power is on.
Signal cable should be far away strong current.
Signal cable should be far away from strong current sources.
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7 Troubleshooting
In case of printer fault, consult this section for solutions and advice.
If you do not find a solution in this section, please contact your local dealer for assistance.
7.1 Cutter error troubleshooting
When cutter fails to recover due to paper jam or sudden off-line status, perform the following actions:
1）Turn off power of the printer.
2）Pull the latch to open the back cover of the printer.
3）Power on the printer, the cutter will be reset automatically.
Caution：
—
To avoid injury, please do not touch the sliding blade of the cutter when printer is power on.
7.2 Printer doesn’t Work
Problems
Possible causes
Solution
Make sure that printer cable has been connected properly on both
Printer power is off
LED is off and the
printer
doesn’t work
ends.
Printer is not turned on
Circuit is damaged
Turn on printer.
Contact your local dealer.
7.3 Error LED and Buzzer
Problems
Possible causes
Solution
Paper near end
Paper end
Replace roll paper.
Replace roll paper.
Back cover up
Close back cover.
Cutter error
Refer to 7.1 Cutter error troubleshooting.
Turn off printer power and check input voltage.
Error LED flashes
and buzzer beeps
Input voltage abnormal
Turn off printer power and wait until the print head turn to normal
temperature.
Print head overheated
HP error
If ribbon is damaged, replace ribbon.
Press & hold FEED button or power on the printer again.
7.4 Problems during Printing
Problems
Possible causes
Ribbon ink is out
Solution
Printout is light and not clear
Always feed paper in printing
Printout is not clear or dirty
Replace ribbon.
Confirm if paper type matches
with the paper used
Replace with correct roll paper.
Print head or paper feed platen is dirty Clean print head or paper feed platen.
Open back cover to check paper path and
Paper cannot be fed normally Paper jam
remove paper jam.
Replace ribbon.
Ribbon is damaged
Print head error
Horizontal printout is missing
Contact your local dealer.
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7.5 Problems during Using Driver
Problems
Possible causes
Solution
Printer can not print when using
Refer to 4.11.3 Installing the USB
device driver.
Device driver is not installed.
USB interface
Print a self-test page to confirm serial
configuration of the current printer and
configure it correctly.
Print mass code with serial
interface
Configure serial parameter incorrectly
Configure two color printing please refer
to 4.11.2 Parameter explanation.
Change to two color ribbon.
Parameter of the printer not correct
Used one color ribbon
Can not print two color
Black mark fails to be positioned
normally
Select correct paper type in the
document setting option.
Extend the overtime of serial and
parallel
Page settings are not correct
Overtime setting is too short
Current port is occupied.
communication referring to the help file
in the package.
Printer can not work normally
under serial, parallel interface
Close other programs which use the
port.
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