HP Hewlett Packard Pro Mfp M521dn Laser Printer A8P79ABGJ User Manual
LASERJET PRO MFP  
User Guide  
2
M521  
HP LaserJet Pro MFP M521  
User Guide  
Copyright and License  
Trademark Credits  
Adobe®, Acrobat®, and PostScript® are  
trademarks of Adobe Systems Incorporated.  
© 2013 Copyright Hewlett-Packard  
Development Company, L.P.  
Reproduction, adaptation, or translation  
without prior written permission is  
prohibited, except as allowed under the  
copyright laws.  
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Apple Computer, Inc., registered in the U.S.  
and other countries. iPod is a trademark of  
Apple Computer, Inc. iPod is for legal or  
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steal music.  
The information contained herein is subject  
to change without notice.  
Bluetooth is a trademark owned by its  
proprietor and used by Hewlett-Packard  
Company under license.  
The only warranties for HP products and  
services are set forth in the express warranty  
statements accompanying such products and  
services. Nothing herein should be  
construed as constituting an additional  
warranty. HP shall not be liable for technical  
or editorial errors or omissions contained  
herein.  
Microsoft®, Windows®, Windows® XP,  
and Windows Vista® are U.S. registered  
trademarks of Microsoft Corporation.  
UNIX® is a registered trademark of The  
Open Group.  
Edition 2, 4/2013  
Part number: A8P80-90908  
Table of contents  
1 Product introduction ......................................................................................................... 1  
Product comparison .................................................................................................................. 2  
Product views .......................................................................................................................... 4  
Product front view ..................................................................................................... 4  
Product back view ..................................................................................................... 5  
Interface ports ........................................................................................................... 6  
Serial number and model number location ................................................................... 7  
Control panel .......................................................................................................................... 8  
Control-panel layout .................................................................................................. 8  
Control-panel Home screen ........................................................................................ 9  
Control panel help system ........................................................................................ 10  
Print product reports ............................................................................................................... 11  
2 Paper trays .................................................................................................................... 13  
Supported paper sizes ............................................................................................................ 14  
Supported paper types ........................................................................................................... 16  
Tray 1 .................................................................................................................................. 17  
Tray capacity and paper orientation .......................................................................... 17  
Load Tray 1 ............................................................................................................ 18  
Tray 2 and optional Tray 3 ..................................................................................................... 20  
Tray capacity and paper orientation .......................................................................... 20  
Load Tray 2 and optional Tray 3 ............................................................................... 21  
Use paper output options ........................................................................................................ 23  
Print to the standard output bin ................................................................................. 23  
Print to the rear output bin ........................................................................................ 23  
3 Parts, supplies, and accessories ...................................................................................... 25  
Order parts, accessories, and supplies ..................................................................................... 26  
HP policy on non-HP supplies .................................................................................................. 27  
HP anticounterfeit Web site ..................................................................................................... 28  
Print when a toner cartridge is at estimated end of life ................................................................ 29  
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iii  
Enable or disable the Very Low Setting ...................................................................... 29  
Customer self-repair parts ........................................................................................................ 31  
Accessories ........................................................................................................................... 33  
Toner cartridge ...................................................................................................................... 34  
Toner-cartridge view ................................................................................................ 34  
Toner-cartridge information ...................................................................................... 35  
Recycle the toner cartridge ........................................................................ 35  
Toner-cartridge storage ............................................................................. 35  
HP policy on non-HP toner cartridges .......................................................... 35  
Replace the toner cartridge ...................................................................................... 36  
4 Print ............................................................................................................................... 39  
Supported print drivers (Windows) ........................................................................................... 40  
HP Universal Print Driver (UPD) ................................................................................. 40  
UPD installation modes ............................................................................. 41  
Change print-job settings (Windows) ........................................................................................ 42  
Priority for changing print-job settings ........................................................................ 42  
Change the settings for all print jobs until the software program is closed ....................... 42  
Change the default settings for all print jobs ............................................................... 43  
Change the product configuration settings .................................................................. 43  
Change print-job settings (Mac OS X) ....................................................................................... 44  
Priority for changing print-job settings ........................................................................ 44  
Change the settings for all print jobs until the software program is closed ....................... 44  
Change the default settings for all print jobs ............................................................... 44  
Change the product configuration settings .................................................................. 45  
Print tasks (Windows) ............................................................................................................. 46  
Use a printing shortcut (Windows) ............................................................................. 46  
Create printing shortcuts (Windows) .......................................................................... 48  
Automatically print on both sides (Windows) .............................................................. 51  
Manually print on both sides (Windows) .................................................................... 53  
Print multiple pages per sheet (Windows) ................................................................... 57  
Select the page orientation (Windows) ...................................................................... 59  
Select the paper type (Windows) .............................................................................. 61  
Print the first or last page on different paper (Windows) ............................................... 64  
Scale a document to fit page size (Windows) ............................................................. 67  
Create a booklet (Windows) ..................................................................................... 69  
Select the paper size (Windows) ............................................................................... 70  
Select a custom paper size (Windows) ...................................................................... 70  
Print watermarks (Windows) ..................................................................................... 71  
Cancel a print job (Windows) ................................................................................... 72  
Print tasks (Mac OS X) ............................................................................................................ 73  
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Use a printing preset (Mac OS X) .............................................................................. 73  
Create a printing preset (Mac OS X) ......................................................................... 73  
Automatically print on both sides (Mac OS X) ............................................................. 74  
Manually print on both sides (Mac OS X) ................................................................... 75  
Print multiple pages per sheet (Mac OS X) .................................................................. 75  
Select the page orientation (Mac OS X) ..................................................................... 75  
Select the paper type (Mac OS X) ............................................................................. 76  
Print a cover page (Mac OS X) ................................................................................. 76  
Scale a document to fit page size (Mac OS X) ............................................................ 76  
Create a booklet (Mac OS X) ................................................................................... 76  
Select the paper size (Mac OS X) .............................................................................. 77  
Select a custom paper size (Mac OS X) ..................................................................... 77  
Print watermarks (Mac OS X) .................................................................................... 77  
Cancel a print job (Mac OS X) ................................................................................. 78  
Create archival-quality prints ................................................................................................... 79  
Use HP ePrint ......................................................................................................................... 80  
Use AirPrint ........................................................................................................................... 81  
Use walk-up USB printing ........................................................................................................ 82  
5 Copy .............................................................................................................................. 83  
Set new default copy settings ................................................................................................... 84  
Restore copy default settings .................................................................................................... 85  
Make a single copy ................................................................................................................ 86  
Make multiple copies .............................................................................................................. 87  
Copy a multiple-page original ................................................................................................. 88  
Copy identification cards ........................................................................................................ 89  
Collate a copy job ................................................................................................................. 90  
Copy on both sides (duplex) .................................................................................................... 91  
Copy on both sides automatically .............................................................................. 91  
Copy on both sides manually ................................................................................... 92  
Reduce or enlarge a copy ....................................................................................................... 93  
Optimize copy quality ............................................................................................................ 94  
Adjust the lightness or darkness for copies ................................................................................ 95  
Copy in draft mode ................................................................................................................ 96  
Set the paper size and type for copying on special paper ........................................................... 97  
6 Scan ............................................................................................................................... 99  
Scan by using the HP Scan software (Windows) ...................................................................... 100  
Scan by using the HP Scan software (Mac OS X) ..................................................................... 101  
Scan to a USB flash drive ...................................................................................................... 102  
Set up scan to network folder and scan to email features .......................................................... 103  
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Configure the scan to network folder feature .............................................................103  
Configure the scan to email feature ......................................................................... 103  
Scan to a network folder ....................................................................................................... 105  
Scan to email ...................................................................................................................... 106  
Scan by using other software .................................................................................................107  
Scan from a TWAIN-compliant program (Windows) ..................................................107  
Scan from a WIA-compliant program (Windows) ...................................................... 107  
Scan by using optical character recognition (OCR) software .......................................107  
7 Fax .............................................................................................................................. 109  
Set up the product for fax ......................................................................................................110  
Connect the fax port to a telephone line ...................................................................110  
Connect additional devices .................................................................................... 110  
Set up fax with a telephone answering machine .........................................111  
Set up fax with an extension phone .......................................................... 112  
Set up for stand-alone fax ...................................................................................... 113  
Configure the fax time, date, and header .................................................................113  
Use the control panel to set the fax time, date, and header ..........................113  
Use the HP Fax Setup Wizard to set the fax time, date, and header  
(Windows) ............................................................................................ 114  
Use the phone book ............................................................................................................. 115  
Create and edit speed-dial entries ........................................................................... 115  
Create and edit group-dial entries ........................................................................... 115  
Delete speed-dial entries ........................................................................................ 116  
Delete group-dial entries ........................................................................................ 116  
Configure send fax settings ................................................................................................... 117  
Set special dialing symbols and options ................................................................... 117  
Set a dialing prefix .................................................................................117  
Set the dial tone detection ...................................................................................... 118  
Tone dial or pulse dial ............................................................................ 118  
Set autoredial options ............................................................................................ 118  
Set light/dark and resolution .................................................................................. 119  
Set the default light/dark (contrast) setting ................................................. 119  
Set resolution settings ..............................................................................119  
Set billing codes ................................................................................................... 120  
Configure receive fax settings ................................................................................................ 122  
Set fax forwarding ................................................................................................ 122  
Set the answer mode ............................................................................................. 122  
Block or unblock fax numbers ................................................................................. 123  
Set the number of rings-to-answer ............................................................................ 123  
Set distinctive ring ................................................................................................. 124  
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Use autoreduction for incoming faxes ...................................................................... 125  
Set fax reprint settings ............................................................................................ 125  
Set the fax sounds volume ...................................................................................... 126  
Set the alarm volume, phone-line volume, and ring volume .......................... 126  
Set stamp-received faxes ........................................................................................ 126  
Set the private receive feature ................................................................................. 126  
Set fax polling ..................................................................................................................... 127  
Use fax ............................................................................................................................... 128  
Supported fax programs ........................................................................................ 128  
Cancel a fax ........................................................................................................ 128  
Cancel the current fax ............................................................................. 128  
Cancel a pending fax job ....................................................................... 129  
Delete faxes from memory ...................................................................................... 129  
Use fax on a DSL, PBX, or ISDN system ................................................................... 129  
DSL ...................................................................................................... 129  
PBX ...................................................................................................... 130  
ISDN .................................................................................................... 130  
Use fax on a VoIP service ....................................................................................... 130  
Fax memory contents are retained when there is a loss of power ................................ 130  
Security issues when connecting internal networks to public phone lines ....................... 131  
Fax from the flatbed scanner .................................................................................. 131  
Fax from the document feeder ................................................................................. 132  
Use speed dials and group-dial entries .................................................................... 133  
Send a fax from the software (Windows) ................................................................. 133  
Send a fax by dialing from a telephone connected to the fax line ................................ 134  
Send a fax with confirmation .................................................................................. 134  
Schedule a fax to be sent later ................................................................................ 135  
Send a fax combining an electronic and paper document .......................................... 135  
Use access codes, credit cards, or calling cards ....................................................... 136  
Send faxes internationally ....................................................................... 136  
Print a fax ............................................................................................................ 137  
Reprint a fax .......................................................................................... 138  
Automatically print on both sides of received faxes ..................................... 139  
Print a stored fax when the private receive feature is on .............................. 139  
Receive faxes when fax tones are audible on the phone line ....................................... 139  
8 Manage and maintain .................................................................................................. 141  
Use the HP Reconfiguration Utility to change the product connection (Windows) .......................... 142  
Set up HP Wireless Direct Printing .......................................................................................... 143  
Use HP Web Services applications ......................................................................................... 144  
Configure IP network settings ................................................................................................. 145  
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Printer sharing disclaimer ....................................................................................... 145  
View or change network settings ............................................................................. 145  
Manually configure IPv4 TCP/IP parameters from the control panel ............................. 145  
Rename the product on a network ........................................................................... 146  
Link speed and duplex settings ................................................................................ 147  
HP Device Toolbox (Windows) .............................................................................................. 148  
HP Utility for Mac OS X ........................................................................................................ 150  
Open HP Utility ..................................................................................................... 150  
HP Utility features .................................................................................................. 150  
Use HP Web Jetadmin software ............................................................................................. 151  
Economy settings ................................................................................................................. 152  
Print with EconoMode ............................................................................................ 152  
Set the Sleep Delay ............................................................................................... 152  
Set the Auto Power Down delay .............................................................................. 152  
Product security features ........................................................................................................ 154  
Lock the product .................................................................................................... 154  
Set or change the product password ........................................................................ 154  
Upgrade the firmware .......................................................................................................... 155  
Manually upgrade the firmware .............................................................................. 155  
Set the product to automatically upgrade the firmware ............................................... 155  
9 Solve problems ............................................................................................................. 157  
Solve problems checklist ....................................................................................................... 158  
Step 1: Make sure that the product is set up correctly ................................................ 158  
Step 2: Check the cabling or wireless connection ...................................................... 158  
Step 3: Check the control panel for error messages ................................................... 159  
Step 4: Check the paper ........................................................................................ 159  
Step 5: Check the software ..................................................................................... 159  
Step 6: Test print functionality ................................................................................. 159  
Step 7: Test copy functionality ................................................................................ 160  
Step 8: Test the fax functionality .............................................................................. 160  
Step 9: Check the toner cartridge ............................................................................ 160  
Step 10: Try sending a print job from a computer ..................................................... 160  
Step 11: Verify that the product is on the network ..................................................... 160  
Restore the factory-set defaults ............................................................................................... 161  
Control panel help system ..................................................................................................... 162  
Paper feeds incorrectly or becomes jammed ............................................................................ 163  
The product does not pick up paper ........................................................................ 163  
The product picks up multiple sheets of paper ........................................................... 163  
The document feeder jams, skews, or picks up multiple sheets of paper ....................... 164  
Prevent paper jams from the paper trays .................................................................. 164  
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Clear jams .......................................................................................................................... 165  
Jam locations ........................................................................................................165  
Clear jams in the document feeder .......................................................................... 166  
Clear jams in the output area ................................................................................. 168  
Clear jams in Tray 1 ..............................................................................................170  
Clear jams in Tray 2 or optional Tray 3 ................................................................... 173  
Clear jams in the fuser ........................................................................................... 177  
Clear jams in the duplexer ..................................................................................... 179  
Improve print quality .............................................................................................................181  
Print from a different software program ....................................................................181  
Set the paper-type setting for the print job ................................................................ 181  
Check the paper-type setting (Windows) ................................................... 181  
Check the paper-type setting (Mac OS X) .................................................. 182  
Check the toner-cartridge status .............................................................................. 182  
Print a cleaning page ............................................................................................ 182  
Visually inspect the toner cartridge .......................................................................... 183  
Check the paper and printing environment ............................................................... 183  
Use paper that meets HP specifications ..................................................... 183  
Check the product environment ................................................................ 183  
Check the EconoMode settings ............................................................................... 184  
Try a different print driver .......................................................................................184  
Improve copy quality ............................................................................................................ 186  
Check the scanner glass for dirt and smudges ...........................................................186  
Check the paper settings ........................................................................................ 187  
Optimize for text or pictures ................................................................................... 187  
Edge-to-edge copying ............................................................................................ 188  
Clean the pickup rollers and separation pad in the document feeder ........................... 188  
Improve scan quality ............................................................................................................ 190  
Check the scanner glass for dirt and smudges ...........................................................190  
Clean the pickup rollers and separation pad in the document feeder ........................... 191  
Improve fax quality .............................................................................................................. 193  
Check the scanner glass for dirt and smudges ...........................................................193  
Check the send-fax resolution setting ....................................................................... 194  
Check the error correction setting ............................................................................ 195  
Send to a different fax machine .............................................................................. 195  
Clean the pickup rollers and separation pad in the document feeder ........................... 195  
Check the fit-to-page setting ....................................................................................196  
Check the sender's fax machine ..............................................................................196  
The product does not print or it prints slowly ............................................................................197  
The product does not print ......................................................................................197  
The product prints slowly ........................................................................................198  
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ix  
Solve walk-up USB printing problems ......................................................................................199  
The USB Flash Drive menu does not open when you insert the USB flash drive .............. 199  
The file does not print from the USB flash drive ......................................................... 199  
The file that you want to print is not listed in the USB Flash Drive menu ........................ 200  
Solve fax problems ............................................................................................................... 201  
Checklist for solving fax problems ........................................................................... 201  
Perform a fax diagnostic test ................................................................................... 202  
Fax trace report .................................................................................................... 203  
Fax error report printing ......................................................................................... 203  
Print all fax reports ................................................................................. 203  
Print individual fax reports ....................................................................... 203  
Set the fax error report ............................................................................ 204  
Set the fax-error-correction mode ............................................................................. 204  
Change the fax speed ........................................................................................... 204  
Solve problems sending faxes ................................................................................. 205  
An error message displays on the control panel ......................................... 205  
The Communication error message appears ............................... 205  
No dial tone ........................................................................... 206  
The Fax is busy message appears ............................................. 206  
The No fax answer message appears ........................................ 207  
Document feeder paper jam ..................................................... 207  
The Fax storage is full message appears .................................... 208  
Scanner error ......................................................................... 208  
The control panel displays a Ready message with no attempt to send the fax . 208  
The control panel displays the message "Storing page 1" and does not  
progress beyond that message ................................................................. 209  
Faxes can be received, but not sent .......................................................... 209  
Product is password protected ................................................................. 209  
Unable to use fax functions from the control panel ...................................... 209  
Unable to use speed dials ....................................................................... 210  
Unable to use group dials ....................................................................... 210  
Receive a recorded error message from the phone company when trying to  
send a fax ............................................................................................. 210  
Unable to send a fax when a phone is connected to the product .................. 211  
Solve problems receiving faxes ............................................................................... 211  
The fax does not respond ........................................................................ 211  
The fax has a dedicated phone line ........................................... 211  
An answering machine is connected to the product ..................... 212  
The Answer Mode setting is set to the Manual setting ................... 212  
Voice mail is available on the fax line ........................................ 213  
The product is connected to a DSL phone service ........................ 213  
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The product uses a fax over IP or VoIP phone service ................... 213  
An error message displays on the control panel ......................................... 214  
The No fax detected. message displays ..................................... 214  
The Communication error message appears ............................... 214  
The Fax storage is full message appears .................................... 215  
The Fax is busy message appears ............................................. 215  
A fax is received but does not print .......................................................... 216  
The Private Receive feature is on ............................................... 216  
Sender receives a busy signal ..................................................................216  
A handset is connected to the product ........................................216  
A phone line splitter is being used ............................................. 216  
No dial tone ..........................................................................................216  
Cannot send or receive a fax on a PBX line ............................................... 216  
Solve general fax problems .................................................................................... 217  
Faxes are sending slowly ........................................................................ 217  
Fax quality is poor ................................................................................. 218  
Fax cuts off or prints on two pages ........................................................... 218  
Solve USB connection problems ............................................................................................. 220  
Solve wired network problems ............................................................................................... 221  
Poor physical connection ....................................................................................... 221  
The computer is using the incorrect IP address for the product .....................................221  
The computer is unable to communicate with the product ........................................... 222  
The product is using incorrect link and duplex settings for the network ......................... 222  
New software programs might be causing compatibility problems .............................. 222  
The computer or workstation might be set up incorrectly .............................................222  
The product is disabled, or other network settings are incorrect ...................................222  
Solve wireless network problems ............................................................................................ 223  
Wireless connectivity checklist ................................................................................ 223  
The product does not print after the wireless configuration completes ...........................224  
The product does not print, and the computer has a third-party firewall installed ........... 224  
The wireless connection does not work after moving the wireless router or product ........ 224  
Cannot connect more computers to the wireless product .............................................224  
The wireless product loses communication when connected to a VPN .......................... 225  
The network does not appear in the wireless networks list .......................................... 225  
The wireless network is not functioning .....................................................................225  
Perform a wireless network diagnostic test ................................................................226  
Reduce interference on a wireless network ............................................................... 226  
Solve product software problems with Windows ...................................................................... 227  
A print driver for the product is not visible in the Printer folder .................................... 227  
An error message was displayed during the software installation ................................ 227  
The product is in Ready mode, but nothing prints ...................................................... 227  
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Solve product software problems with Mac OS X ..................................................................... 229  
The print driver is not listed in the Print & Fax or Print & Scan list ................................. 229  
The product name does not appear in the product list in the Print & Fax or Print & Scan  
list ....................................................................................................................... 229  
The print driver does not automatically set up the selected product in the Print & Fax or  
Print & Scan list ..................................................................................................... 229  
A print job was not sent to the product that you wanted ............................................. 230  
When connected with a USB cable, the product does not appear in the Print & Fax or  
Print & Scan list after the driver is selected. ............................................................... 230  
You are using a generic print driver when using a USB connection ............................. 230  
Remove software (Windows) ................................................................................................. 231  
Remove software (Mac OS X) ................................................................................................ 232  
Solve scan to email problems ................................................................................................ 233  
Cannot connect to the email server .......................................................................... 233  
The email failed .................................................................................................... 233  
Unable to scan ..................................................................................................... 233  
Solve scan to network folder problems .................................................................................... 234  
The scan failed ..................................................................................................... 234  
Index ............................................................................................................................... 235  
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1 Product introduction  
Product comparison  
Product views  
●
●
●
●
Control panel  
Print product reports  
ENWW  
1
 
Product comparison  
M521dn  
A8P79A  
M521dw  
A8P80A  
Paper handling  
Tray 1 (100-sheet capacity)  
Tray 2 (500-sheet capacity)  
Optional Tray 3 (500-sheet  
capacity)  
Standard output bin (250-sheet  
capacity)  
Rear output bin (50-sheet  
capacity)  
Automatic duplex printing  
Supported operating  
systems  
Windows XP, 32-bit, Service  
Pack 2 and greater  
Windows Vista, 32-bit and 64-  
bit  
Windows 7, 32-bit and 64-bit  
Windows 2003 Server (32-bit,  
Service Pack 1 or greater), print  
and scan drivers only  
Windows 2008 Server (32-bit,  
64-bit, and R2), print and scan  
drivers only  
Mac OS X v10.6.8 and later  
Hi-Speed USB 2.0  
Connectivity  
10/100/1000 Ethernet LAN  
connection  
Wireless network connection  
256 MB RAM  
Memory  
Control-panel display  
Print  
Color graphical touch screen  
Prints 40 pages per minute (ppm)  
on A4-size paper and 42 ppm  
on Letter-size paper  
Walk-up USB printing (no  
computer required  
2
Chapter 1 Product introduction  
ENWW  
M521dn  
A8P79A  
M521dw  
A8P80A  
Copy  
Copies at up to 20 ppm  
Copy resolution is 300 dots per  
inch (dpi)  
This document feeder holds up to  
50 pages and supports page  
sizes from 127 to 356 mm (5 to  
14 in) in length and from 127 to  
216 mm (5 to 8.5 in) in width  
Flatbed scanner supports page  
sizes up to 297 mm (11.7 in) in  
length and up to 215 mm (8.5  
in) in width  
Automatic duplex copying  
Scan  
Scans in black and white with  
resolution up to 1200 dpi from  
the flatbed glass  
Scans in color with resolution up  
to 300 dpi from the document  
feeder and up to 600 dpi from  
the flatbed glass  
Automatic duplex scanning  
Scan to Email (no software  
required)  
Scan to Network Folder (no  
software required)  
Walk-up USB scanning (no  
computer required)  
Fax  
V.34 with two RJ-11 fax ports  
Product comparison  
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3
Product views  
Product front view  
●
●
●
●
Product back view  
Interface ports  
Serial number and model number location  
Product front view  
1
2
12  
11  
10  
9
3
4
8
5
7
2
6
1
Automatic document feeder  
Document-feeder output bin  
2
3
Walk-up USB port (for printing and scanning without a computer)  
4
Control panel with color touchscreen graphical display  
5
On/off button  
6
Optional Tray 3  
7
Tray 2  
8
Tray 1  
9
Front-door-release button (access to the toner cartridge)  
Output-bin extension for long paper  
Standard output bin  
10  
11  
12  
Handle to raise the scanner lid  
4
Chapter 1 Product introduction  
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Product back view  
1
2
4
3
1
2
3
4
Rear door and face-up output bin (access for clearing jams)  
Dust cover for Tray 2 (for printing on legal-size paper)  
Power connection  
I/O ports and security lock  
Product views  
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5
   
Interface ports  
1
2
3
4
5
1
2
3
4
5
Slot for a cable-type security lock  
Local area network (LAN) Ethernet (RJ-45) network port  
Hi-Speed USB 2.0 printing port  
Telephone “line out” port for attaching an extension phone, answering machine, or other device  
Fax “line in” port for attaching the fax phone line to the product  
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Chapter 1 Product introduction  
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Serial number and model number location  
The model number and serial number are listed on an identification label located on the back of the  
product. They are also listed on the inside of the front door. The serial number contains information  
about the country/region of origin, the product version, production code, and the production number of  
the product.  
Model name  
M521dn  
Model number  
A8P79A  
M521dw  
A8P80A  
Product views  
ENWW  
7
 
Control panel  
Control-panel layout  
●
●
●
Control-panel Home screen  
Control panel help system  
Control-panel layout  
1
2
3
Touchscreen display  
Provides access to the product features and indicates the current status of the product  
Provides access to the control-panel help system  
Help button and light  
Right arrow button and light  
Moves the cursor to the right or moves the display image to the next screen  
NOTE: This button illuminates only when the current screen can use this feature.  
Clears settings, cancels the current job, or exits the current screen  
4
5
Cancel button and light  
NOTE: This button illuminates only when the current screen can use this feature.  
Wireless light (wireless models  
only)  
Indicates the wireless network is enabled. The light blinks while the product is establishing a  
connection to the wireless network.  
6
7
8
Attention light  
Indicates a problem with the product  
Ready light  
Indicates the product is ready  
Back button and light  
Returns to the previous screen  
NOTE: This button illuminates only when the current screen can use this feature.  
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Chapter 1 Product introduction  
ENWW  
     
9
Left arrow button and light  
Home button and light  
Moves the cursor to the left  
NOTE: This button illuminates only when the current screen can use this feature.  
Provides access to the Home screen  
10  
NOTE: This button illuminates only when the current screen can use this feature.  
Control-panel Home screen  
The Home screen provides access to the product features, and it indicates the product status.  
NOTE: Depending on the product configuration, the features on the Home screen can vary. The  
layout might also be reversed for some languages.  
1
Provides quick access to HP Web Services features, including HP ePrint  
Web Services  
button  
HP ePrint is a tool that prints documents by using any email enabled device to send  
them to the product’s email address.  
2
3
Provides access to the main menus  
Setup  
button  
Provides access to the Wireless menu and wireless status information  
Wireless  
button (wireless  
models only)  
NOTE: When you are connected to a wireless network, this icon changes to a set of  
signal strength bars.  
4
Provides access to network settings and information. From the network settings screen,  
you can print the Network Summary page.  
Network  
button (for  
products connected to a  
network only)  
5
6
7
Provides product status information. From the status summary screen, you can print the  
Configuration Report page.  
Information  
button  
Provides information about supplies status. From the supplies summary screen, you can  
print the Supplies Status page.  
Supplies  
button  
Fax button  
Provides access to the Fax feature  
Control panel  
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9
   
8
Apps button  
Provides access to the Apps menu to print directly from Web applications that you have  
downloaded from the HP ePrintCenter Web site at www.hpeprintcenter.com  
9
Product status  
Scan button  
Copy button  
USB button  
Indicates whether the product is ready or is processing a job  
Provides access to the scan feature  
10  
11  
12  
Provides access to the copy feature  
Provides access to the walkup-USB feature (for printing and scanning without a  
computer)  
Control panel help system  
The product has a built-in Help system that explains how to use each screen. To open the Help system,  
touch the Help button in the upper-right corner of the screen.  
For some screens, the Help opens to a global menu where you can search for specific topics. You can  
browse through the menu structure by touching the buttons in the menu.  
Some Help screens include animations that guide you through procedures, such as clearing jams.  
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options  
for that screen.  
If the product alerts you of an error or warning, touch the Help button to open a message that  
describes the problem. The message also contains instructions to help solve the problem.  
10  
Chapter 1 Product introduction  
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Print product reports  
From the Reports menu, you can print several informative pages about the product.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Reports button.  
3. Touch the name of the report that you want to print.  
Menu item  
Demo Page  
Description  
Prints a page that demonstrates print quality  
Menu Structure  
Prints a map of the control panel-menu layout. The active settings for each menu are  
listed.  
Configuration Report  
Supplies Status  
Prints a list of all the product settings. Includes network information when the  
product is connected to a network.  
Prints the status for each toner cartridge, including the following information:  
Estimated percentage of cartridge life remaining  
Approximate pages remaining  
●
●
●
●
Part numbers for HP toner cartridges  
Number of pages printed  
Network Summary  
Usage Page  
Prints a list of all product network settings  
Prints a page that lists PCL pages, PCL 6 pages, PS pages, pages that were jammed  
or mispicked in the product, number of pages printed; and reports the page count  
PCL Font List  
Prints a list of all the PCL fonts that are installed  
Prints a list of all the PostScript (PS) fonts that are installed  
Prints a list of all the PCL6 fonts that are installed  
Prints the service report  
PS Font List  
PCL6 Font List  
Service Page  
Print Quality Page  
Prints a page that helps solve problems with print quality  
Print product reports  
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11  
                               
12  
Chapter 1 Product introduction  
ENWW  
2 Paper trays  
Supported paper sizes  
Supported paper types  
Tray 1  
●
●
●
●
●
Tray 2 and optional Tray 3  
Use paper output options  
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13  
 
Supported paper sizes  
NOTE: To obtain the best results, select the correct paper size and type in the print driver before  
printing.  
Table 2-1 Supported paper sizes  
Size and dimensions  
Tray 1  
Tray 2 and the  
optional 500-  
sheet trays  
Automatic duplex  
printing  
Letter  
216 x 279 mm (8.5 x 11 in)  
Legal  
216 x 356 mm (8.5 x 14 in)  
Executive  
184 x 267 mm (7.25 x 10.5 in)  
8.5 x 13 in  
216 x 330 mm (8.5 x 13 in)  
A4  
210 x 297 mm (8.3 x 11.7 in)  
A5  
148 x 210 mm (5.8 x 8.3 in)  
A6  
104 x 148 mm (4.1 x 5.8 in)  
B5 (JIS)  
182 x 257 mm (7.2 x 10.1 in)  
16K  
184 x 260 mm (7.2 x 10.25 in)  
16K  
197 x 273 mm (7.75 x 10.75 in)  
Postcard (JIS)  
100 x 148 mm (3.9 x 5.8 in)  
Double Postcard (JIS)  
200 x 148 mm (7.9 x 5.8 in)  
Custom  
76 x 127 mm to 216 x 356 mm (3.0 x 5.0 in to  
8.5 x 14 in)  
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Chapter 2 Paper trays  
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Table 2-1 Supported paper sizes (continued)  
Size and dimensions  
Tray 1  
Tray 2 and the  
optional 500-  
sheet trays  
Automatic duplex  
printing  
Custom  
105 x 148 mm to 216 x 356 mm (4.1 x 5.8 in to  
8.5 x 14 in)  
Custom  
210 x 280 mm to 216 x 356 mm (8.3 x 11 in to  
8.5 x 14 in)  
Envelope #10  
105 x 241 mm (4.1 x 9.5 in)  
Envelope DL  
110 x 220 mm (4.3 x 8.7 in)  
Envelope C5  
162 x 229 mm (6.4 x 9.8 in)  
Envelope B5  
176 x 250 mm (6.9 x 9.8 in)  
Envelope Monarch  
98 x 191 mm (3.9 x 7.5 in)  
Supported paper sizes  
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15  
Supported paper types  
For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/  
ljmfpM521series.  
NOTE: To obtain the best results, select the correct paper size and type in the print driver before  
printing.  
Table 2-2 Supported paper types  
Paper type  
Tray 1  
Tray 2 and optional  
500-sheet trays  
Automatic duplex  
printing  
Plain  
HP EcoSMART  
Light 60–74g  
Midweight 96–110g  
Heavy 111–130g  
Extra Heavy 131–175g  
Transparency  
Labels  
Letterhead  
Envelope  
Preprinted  
Prepunched  
Colored  
Bond  
Recycled  
Rough  
16  
Chapter 2 Paper trays  
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Tray 1  
Tray capacity and paper orientation  
Load Tray 1  
●
●
Tray capacity and paper orientation  
To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For  
short/narrow and heavy/glossy paper, load paper to less than half of the tray full indicators.  
Table 2-3 Tray 1 capacity  
Paper type  
Specifications  
Quantity  
Paper  
Range:  
Maximum stack height: 12 mm (0.5 in)  
Equivalent to 100 sheets of 75 g/m2 (20 lb)  
Up to 10 envelopes  
60 g/m2 (16 lb) to 220 g/m2 (58 lb)  
75 g/m2 (20 lb) to 90 g/m2 (24 lb)  
0.10 to 0.14 mm (0.004 to 0.006 in) thick  
0.10 to 0.14 mm (0.004 to 0.006 in) thick  
Envelopes  
Labels  
Maximum stack height: 12 mm (0.5 in)  
Maximum stack height: 12 mm (0.5 in)  
Transparencies  
Table 2-4 Tray 1 paper orientation  
Single-sided printing  
Automatic duplex printing and  
Alternative Letterhead Mode  
Envelopes  
Face-up  
Face-down  
Face-up  
Top edge leading into the product  
Bottom edge leading into the product  
Short, postage end leading into the product  
Tray 1  
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17  
     
Load Tray 1  
1. Open Tray 1.  
2. Pull out the paper support and fold out the  
extension.  
18  
Chapter 2 Paper trays  
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3. Load the paper into the tray. Make sure that  
the paper fits under the tabs and below the  
maximum-height indicators.  
4. Adjust the side guides so that they lightly touch  
the paper stack but do not bend the paper.  
Tray 1  
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19  
Tray 2 and optional Tray 3  
Tray capacity and paper orientation  
●
Load Tray 2 and optional Tray 3  
●
Tray capacity and paper orientation  
To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For  
short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.  
Table 2-5 Tray 2 and optional Tray 3 capacity  
Paper type  
Specifications  
Quantity  
Equivalent to 500 sheets of 75 g/m2 (20 lb)  
Paper  
Range:  
60 g/m2 (16 lb) to 130 g/m2 (35 lb)  
Table 2-6 Tray 2 and optional Tray 3 paper orientation  
Single-sided printing  
Automatic duplex printing and  
Envelopes  
Alternative Letterhead Mode  
Face-down  
Face-up  
Print envelopes only from Tray 1.  
Top edge at the front of the tray  
Bottom edge at the front of the tray  
20  
Chapter 2 Paper trays  
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Load Tray 2 and optional Tray 3  
NOTE: The procedure to load paper for Tray 3 is the same as for Tray 2. Only Tray 2 is shown here.  
1. Pull the tray out and lift up slightly to remove it  
completely from the product.  
2. Pinch the release that is located on the left  
guide and slide the side guides to the correct  
paper size.  
3. Pinch the release that is located on the rear  
paper guide and slide it to the correct paper  
size.  
Tray 2 and optional Tray 3  
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21  
   
4. Load the paper into the tray. Make sure that  
the stack is flat at all four corners and that the  
top of the stack is below the maximum-height  
indicators.  
5. Slide the tray completely into the product.  
1
2
2
22  
Chapter 2 Paper trays  
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Use paper output options  
Print to the standard output bin  
The standard output bin collects paper face-down, in the correct order. Use this bin for most print jobs,  
including transparencies. To use the standard output bin, be sure that the rear output bin is closed. To  
avoid jams, do not open or close the rear output bin while the product is printing.  
The standard output bin holds up to 250 sheets of 75 g/m2 (20 lb) paper.  
Print to the rear output bin  
The product always prints to the rear output bin if it is open. Paper that is printed to this bin will exit  
face-up, with the last page on top (reverse order).  
The rear output bin holds up to 50 sheets of 75 g/m2 (20 lb) paper.  
Printing from Tray 1 to the rear output bin provides the straightest path. Opening the rear output bin  
might improve performance with the following items:  
Envelopes  
●
●
●
●
●
Labels  
Small custom-size paper  
Postcards  
Paper heavier than 120 g/m2 (32 lb)  
To open the rear output bin, grasp the handle at the top of the bin. Pull the bin down to a 45° angle,  
and slide out the extension.  
NOTE: Opening the rear output bin makes the duplexer and the top output bin unavailable. To avoid  
jams, do not open or close the rear output bin while the product is printing.  
Use paper output options  
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23  
           
24  
Chapter 2 Paper trays  
ENWW  
3 Parts, supplies, and accessories  
Order parts, accessories, and supplies  
HP policy on non-HP supplies  
HP anticounterfeit Web site  
Print when a toner cartridge is at estimated end of life  
Customer self-repair parts  
●
●
●
●
●
●
●
Accessories  
Toner cartridge  
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25  
 
Order parts, accessories, and supplies  
HP original toner cartridges and paper  
Order genuine HP parts or accessories  
Order through service or support providers  
www.hp.com/go/suresupply  
www.hp.com/buy/parts  
Contact an HP-authorized service or support provider.  
26  
Chapter 3 Parts, supplies, and accessories  
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HP policy on non-HP supplies  
Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or  
remanufactured.  
NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does  
not affect either the warranty to the customer or any HP support contract with the customer. However, if  
product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner  
cartridge, HP will charge its standard time and materials charges to service the product for the  
particular failure or damage.  
HP policy on non-HP supplies  
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27  
   
HP anticounterfeit Web site  
Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel  
message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps  
to resolve the problem.  
Your toner cartridge might not be a genuine HP toner cartridge if you notice the following:  
The supplies status page indicates that a non-HP supply is installed.  
●
●
●
You are experiencing a high number of problems with the toner cartridge.  
The cartridge does not look like it usually does (for example, the packaging differs from  
HP packaging).  
28  
Chapter 3 Parts, supplies, and accessories  
ENWW  
   
Print when a toner cartridge is at estimated end of  
life  
Black cartridge is low: The product indicates when a toner cartridge level is low. Actual toner  
cartridge life remaining may vary. Consider having a replacement available to install when print  
quality is no longer acceptable. The toner cartridge does not need to be replaced now.  
Black cartridge is very low: The product indicates when the toner cartridge level is very low.  
Actual toner cartridge life remaining may vary. Consider having a replacement available to install  
when print quality is no longer acceptable. The toner cartridge does not need to be replaced now  
unless the print quality is no longer acceptable.  
Once an HP toner cartridge has reached “very low”, HP’s Premium Protection Warranty on that toner  
cartridge has ended.  
You can change the way the product reacts when supplies reach the Very Low state. You do not have  
to re-establish these settings when you install a new toner cartridge.  
Enable or disable the Very Low Setting  
You can enable or disable the default settings at any time, and you do not have to re-enable them  
when you install a new toner cartridge.  
1.  
From the Home screen on the product control panel, touch the Setup  
2. Open the following menus:  
button.  
System Setup  
●
●
●
●
Supply Settings  
Black Cartridge  
Very Low Setting  
3. Select one of the following options:  
Select the Continue option to set the product to alert you that the toner cartridge is very low,  
but to continue printing.  
●
●
●
Select the Stop option to set the product to stop printing (including printing faxes) until you  
replace the toner cartridge.  
Select the Prompt option to set the product to stop printing (including printing faxes) and  
prompt you to replace the toner cartridge. You can acknowledge the prompt and continue  
printing. A customer configurable option on this product is "Prompt to Remind Me in 100  
pages, 200 pages, 300 pages, 400 pages, or never." This option is provided as a customer  
convenience and is not an indication these pages will have acceptable print quality.  
When the product is set to the Stop option, there is some risk that faxes will not print after the new  
cartridge is installed if your product has received more faxes than the memory can hold while stopped.  
Print when a toner cartridge is at estimated end of life  
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29  
     
When the product is set to the Prompt option, there is some risk that faxes will not print after the new  
cartridge is installed if your product has received more faxes than the memory can hold while the  
product is waiting for the prompt to be acknowledged.  
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner  
cartridge has ended. All print defects or cartridge failures incurred when an HP toner cartridge is used  
in Continue at very low mode will not be considered to be defects in materials or workmanship in the  
toner cartridge under the HP Toner Cartridge Warranty Statement.  
30  
Chapter 3 Parts, supplies, and accessories  
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Customer self-repair parts  
The following customer self-repair parts are available for the product.  
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are  
willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot  
support is not provided under the HP product warranty.  
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request  
●
for no additional charge during the product warranty period.  
NOTE: For more information, go to www.hp.com/go/learnaboutsupplies.  
Table 3-1 Customer self-repair parts  
Item  
Description  
Self-replacement options  
Part number  
Toner cartridge, standard  
capacity  
Replacement toner cartridge  
Mandatory  
CE255-67901  
Toner cartridge, high capacity  
Tray 2 cassette assembly  
Replacement toner cartridge  
Replacement Tray 2  
Mandatory  
Mandatory  
Mandatory  
CE255-67902  
RM1-8512-000CN  
CE530-69001  
Complete 500 Sheet Feeder  
(Optional Tray 3)  
Optional 500-sheet feeder and  
installation instructions  
Document feeder roller  
maintenance kit  
Replacement roller for the  
document feeder  
Optional  
Optional  
A8P79-65001  
A8P79-65010  
Document feeder separation pad Replacement separation pad for  
maintenance kit  
the document feeder  
Power cable 220V-10A  
Power cable 110V-13A  
Power cable 220V-10A  
Replacement cable – China  
Replacement cable – Taiwan  
Mandatory  
Mandatory  
Mandatory  
8121-0943  
8121-0964  
8121-0731  
Replacement cable – Korea, EU  
Generic  
Power cable 220V-6A  
Replacement cable – India  
Mandatory  
Mandatory  
8121-0564  
8121-0739  
Power cable 220V – 10A  
Replacement cable – UK/Asia  
Pacific  
Power cable 220V – 10A  
Replacement cable – Australia/  
New Zealand  
Mandatory  
8121-0837  
Power cable 220V – 10A  
Power cable 220V – 10A  
Power cable 220V – 10A  
Replacement cable – Israel  
Mandatory  
Mandatory  
Mandatory  
8121-1004  
8121-0733  
8121-0737  
Replacement cable – Denmark  
Replacement cable – South  
Africa  
Power cable 220V – 10A  
Power cable 110V – 10A  
Power cable 220V – 10A  
Replacement cable – Switzerland Mandatory  
8121-0738  
8121-1071  
8121-0729  
Replacement cable – Brazil  
Mandatory  
Mandatory  
Replacement cable – Argentina  
Customer self-repair parts  
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31  
   
Table 3-1 Customer self-repair parts (continued)  
Item  
Description  
Self-replacement options  
Part number  
Power cable 220V – 10A  
Replacement cable – South  
America/Chile/Peru  
Mandatory  
8121-0735  
Power cable 220 / 110V  
Power cable 110V – 10A  
Replacement cable – Thailand/  
Philippines  
Mandatory  
Mandatory  
8121-0734  
8121-0740  
Replacement cable – Saudi  
Arabia/Others  
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Chapter 3 Parts, supplies, and accessories  
ENWW  
Accessories  
Item  
Description  
Part number  
Optional 500-sheet tray and feeder unit Optional tray to increase paper  
capacity.  
CE530A  
MFP Stand  
A storage cabinet that is installed  
beneath the product.  
CF338A  
USB cable  
2-meter standard USB-compatible device C6518A  
connector  
Accessories  
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33  
     
Toner cartridge  
Toner-cartridge view  
●
●
●
Toner-cartridge information  
Replace the toner cartridge  
Toner-cartridge view  
2
3
1
1
Imaging drum  
CAUTION: Do not touch the shutter or the surface of the roller. Doing so can damage the cartridge.  
2
3
Memory chip  
Pull tab for the sealing tape  
34  
Chapter 3 Parts, supplies, and accessories  
ENWW  
     
Toner-cartridge information  
Capacity  
Cartridge number  
Part number  
Standard-capacity replacement black  
toner cartridge  
55A  
CE255A  
High-capacity replacement black toner  
cartridge  
55X  
CE255X  
For more information about supplies, go to www.hp.com/go/learnaboutsupplies.  
The information contained herein is subject to change without notice. For the latest supplies information  
go to www.hp.com/support/ljmfpM521series.  
Recycle the toner cartridge  
To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge  
arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete  
information, see the recycling guide that is included with each new HP supply item.  
Toner-cartridge storage  
Do not remove the toner cartridge from its package until you are ready to use it.  
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few  
minutes.  
HP policy on non-HP toner cartridges  
Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or  
remanufactured.  
NOTE: Any damage caused by a non-HP toner cartridge is not covered under the HP warranty and  
service agreements.  
Toner cartridge  
ENWW  
35  
               
Replace the toner cartridge  
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold  
water. Hot water sets toner into fabric.  
NOTE: Information about recycling used toner cartridges is on the toner-cartridge box.  
1. Press the front-door-release button.  
2
2. Open the front door.  
1  
2
36  
Chapter 3 Parts, supplies, and accessories  
ENWW  
   
3. Remove the used toner cartridge from the  
product.  
2
4. Remove the new toner cartridge from the bag.  
Place the used toner cartridge in the bag for  
recycling.  
5. Grasp the front and back of the toner  
cartridge, and distribute the toner by gently  
rocking the toner cartridge five or six times.  
CAUTION: Do not touch the shutter or the  
surface of the roller.  
6. Remove the sealing tape from the new toner  
cartridge. Recycle the tape with the used toner  
cartridge.  
Toner cartridge  
ENWW  
37  
7. Align the toner cartridge with the tracks inside  
the product, and insert the toner cartridge until  
it is firmly seated.  
1
2
8. Close the front door.  
1
2
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Chapter 3 Parts, supplies, and accessories  
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4 Print  
Supported print drivers (Windows)  
●
●
●
●
●
●
●
●
●
Change print-job settings (Windows)  
Change print-job settings (Mac OS X)  
Print tasks (Windows)  
Print tasks (Mac OS X)  
Create archival-quality prints  
Use HP ePrint  
Use AirPrint  
Use walk-up USB printing  
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39  
 
Supported print drivers (Windows)  
Print drivers provide access to the product printing system. The following print drivers are available at  
www.hp.com/go/ljmfpM521series_software.  
HP PCL 6 driver  
Provided as the default driver on the in-box CD. This driver is automatically  
installed unless you select a different one.  
●
Recommended for all Windows environments  
●
●
Provides the overall best speed, print quality, and product-feature support for  
most users  
Developed to align with the Windows Graphic Device Interface (GDI) for the  
best speed in Windows environments  
●
●
●
●
Might not be fully compatible with third-party and custom software programs  
that are based on PCL 5  
Recommended for printing with Adobe® software programs or with other  
highly graphics-intensive software programs  
HP UPD PS driver  
HP UPD PCL 5  
Provides support for printing from postscript emulation needs, or for postscript  
flash font support  
Recommended for general office printing in Windows environments  
Compatible with previous PCL versions and older HP LaserJet products  
The best choice for printing from third-party or custom software programs  
●
●
●
●
The best choice when operating with mixed environments, which require the  
product to be set to PCL 5 (UNIX, Linux, mainframe)  
Designed for use in corporate Windows environments to provide a single  
driver for use with multiple product models  
●
●
Preferred when printing to multiple product models from a mobile Windows  
computer  
HP UPD PCL 6  
Recommended for printing in all Windows environments  
●
●
Provides the overall best speed, print quality, and printer feature support for  
most users  
Developed to align with Windows Graphic Device Interface (GDI) for best  
speed in Windows environments  
●
●
Might not be fully compatible with third-party and custom software programs  
that are based on PCL 5  
HP Universal Print Driver (UPD)  
The HP Universal Print Driver (UPD) for Windows is a single print driver that gives you instant access to  
virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on  
proven HP print driver technology and has been tested thoroughly and used with many software  
programs. It is a powerful solution that performs consistently over time.  
40  
Chapter 4 Print  
ENWW  
       
The HP UPD communicates directly with each HP product, gathers configuration information, and then  
customizes the user interface to show the product’s unique, available features. It automatically enables  
features that are available for the product, such as two-sided printing and stapling, so you do not need  
to enable them manually.  
For more information, go to www.hp.com/go/upd.  
UPD installation modes  
Traditional mode  
To use this mode, download UPD from the Internet. Go to www.hp.com/go/  
upd.  
●
Use this mode if you are installing the driver for a single computer.  
It operates with a specific product.  
●
●
●
If you use this mode, you must install UPD separately for each computer and  
for each product.  
Dynamic mode  
To use this mode, download UPD from the Internet. Go to www.hp.com/go/  
upd.  
●
●
Dynamic mode allows you to use a single driver installation, so you can  
discover and print to multiple networked HP products in any location.  
Use this mode if you are installing UPD for a workgroup.  
Do not use this mode for USB-connected products.  
●
●
Supported print drivers (Windows)  
ENWW  
41  
 
Change print-job settings (Windows)  
Priority for changing print-job settings  
●
●
●
●
Change the settings for all print jobs until the software program is closed  
Change the default settings for all print jobs  
Change the product configuration settings  
Priority for changing print-job settings  
Changes to print settings are prioritized depending on where the changes are made:  
NOTE: The names of commands and dialog boxes might vary depending on your software program.  
Page Setup dialog box: Click Page Setup or a similar command on the File menu of the  
program you are working in to open this dialog box. Settings changed here override settings  
changed anywhere else.  
●
●
●
Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the  
program you are working in to open this dialog box. Settings changed in the Print dialog box  
have a lower priority and usually do not override changes made in the Page Setup dialog box.  
Printer Properties dialog box (print driver): Click Properties in the Print dialog box to  
open the print driver. Settings changed in the Printer Properties dialog box usually do not  
override settings anywhere else in the printing software. You can change most of the print settings  
here.  
Default print driver settings: The default print driver settings determine the settings used in all  
print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog  
boxes.  
●
●
Product control-panel settings: Settings changed at the product control panel have a lower  
priority than changes made anywhere else.  
Change the settings for all print jobs until the software program is  
closed  
The steps can vary; this procedure is most common.  
1. From the software program, select the Print option.  
2. Select the product, and then click Properties or Preferences.  
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Change the default settings for all print jobs  
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the  
default Start menu view): Click Start, and then click Printers and Faxes.  
Windows XP, Windows Server 2003, and Windows Server 2008 (using the  
Classic Start menu view): Click Start, click Settings, and then click Printers.  
Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control  
Panel, and then click Printers.  
Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click  
Devices and Printers.  
2. Right-click the print-driver icon for this product, and then select Printing Preferences.  
Change the product configuration settings  
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the  
default Start menu view): Click Start, and then click Printers and Faxes.  
Windows XP, Windows Server 2003, and Windows Server 2008 (using the  
Classic Start menu view): Click Start, click Settings, and then click Printers.  
Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control  
Panel, and then click Printers.  
Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click  
Devices and Printers.  
2. Right-click the print-driver icon for this product, and then select Properties or Printer  
properties.  
3. Click the Device Settings tab.  
Change print-job settings (Windows)  
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43  
   
Change print-job settings (Mac OS X)  
Priority for changing print-job settings  
●
●
●
●
Change the settings for all print jobs until the software program is closed  
Change the default settings for all print jobs  
Change the product configuration settings  
Priority for changing print-job settings  
Changes to print settings are prioritized depending on where the changes are made:  
NOTE: The names of commands and dialog boxes might vary depending on your software program.  
Page Setup dialog box: Click Page Setup or a similar command on the File menu of the  
program you are working in to open this dialog box. Settings changed here might override  
settings changed anywhere else.  
●
●
●
●
Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the  
program you are working in to open this dialog box. Settings changed in the Print dialog box  
have a lower priority and do not override changes made in the Page Setup dialog box.  
Default printer driver settings: The default printer driver settings determine the settings used  
in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties  
dialog boxes.  
Product control-panel settings: Settings changed at the procuct control panel have a lower  
priority than changes made anywhere else.  
Change the settings for all print jobs until the software program is  
closed  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,  
and then open a menu for which you want to change the print settings.  
4. For each menu, select the print settings that you want to change.  
5. Change the settings that you want on the various menus.  
Change the default settings for all print jobs  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
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3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,  
and then open a menu for which you want to change the print settings.  
4. For each menu, select the print settings that you want to save for reuse.  
5. In the Presets menu, click the Save As... option, and enter a name for the preset.  
6. Click the OK button.  
These settings are saved in the Presets menu. To use the new settings, you must select the saved preset  
option every time you open a program and print.  
Change the product configuration settings  
1.  
At the computer, open the Apple  
menu, click the System Preferences item, and then click  
the Print & Fax icon or the Print & Scan icon.  
2. Select the product in the left side of the window.  
3. Click the Options & Supplies button.  
4. Click the Driver tab.  
5. Configure the installed options.  
Change print-job settings (Mac OS X)  
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45  
 
Print tasks (Windows)  
Use a printing shortcut (Windows)  
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Create printing shortcuts (Windows)  
Automatically print on both sides (Windows)  
Manually print on both sides (Windows)  
Print multiple pages per sheet (Windows)  
Select the page orientation (Windows)  
Select the paper type (Windows)  
Print the first or last page on different paper (Windows)  
Scale a document to fit page size (Windows)  
Create a booklet (Windows)  
Select the paper size (Windows)  
Select a custom paper size (Windows)  
Print watermarks (Windows)  
Cancel a print job (Windows)  
Use a printing shortcut (Windows)  
1. From the software program, select the Print  
option.  
2. Select the product, and then click the  
Properties or Preferences button.  
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3. Click the Printing Shortcuts tab.  
4. Select one of the shortcuts. Click the OK  
button to close the Document Properties  
dialog box.  
NOTE: When you select a shortcut, the  
corresponding settings change on the other  
tabs in the print driver.  
5. In the Print dialog box, click the OK button to  
print the job.  
Print tasks (Windows)  
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47  
Create printing shortcuts (Windows)  
1. From the software program, select the Print  
option.  
2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Printing Shortcuts tab.  
4. Select an existing shortcut as a base.  
NOTE: Always select a shortcut before  
adjusting any of the settings on the right side  
of the screen. If you adjust the settings and  
then select a shortcut, all your adjustments are  
lost.  
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5. Select the print options for the new shortcut.  
6. Click the Save As button.  
Print tasks (Windows)  
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49  
7. Enter a name for the shortcut, and then click  
the OK button.  
8. Click the OK button to close the Document  
Properties dialog box. In the Print dialog  
box, click the OK button to print the job.  
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Automatically print on both sides (Windows)  
The product supports the following paper sizes for automatic duplex printing:  
Letter  
Legal  
A4  
●
●
●
●
8.5 x 13  
The product supports the following paper types for automatic duplex printing:  
Unspecified  
Plain  
●
●
●
●
●
●
●
●
●
●
●
HP EcoSMART Lite  
Light 60–74 g  
Midweight 96–110 g  
Letterhead  
Preprinted  
Prepunched  
Colored  
Bond  
Recycled  
For other paper types or sizes, use manual duplex printing.  
1. From the software program, select the Print  
option.  
2. Select the product, and then click the  
Properties or Preferences button.  
Print tasks (Windows)  
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51  
   
3. Click the Finishing tab.  
4. Select the Print on both sides check box.  
Click the OK button to close the Document  
Properties dialog box.  
5. In the Print dialog box, click the OK button to  
print the job.  
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Manually print on both sides (Windows)  
For paper sizes and types that the automatic duplexer does not support, use manual duplex printing. To  
use this option, the product must be configured to enable manual duplexing. The first five steps of the  
following task need to be performed only one time. After that, you can manually print on both sides by  
starting with step 6.  
1. Windows XP, Windows Server 2003,  
and Windows Server 2008 (using the  
default Start menu view): Click Start,  
and then click Printers and Faxes.  
Windows XP, Windows Server 2003,  
and Windows Server 2008 (using the  
Classic Start menu view): Click Start,  
click Settings, and then click Printers.  
Windows Vista: Click the Windows icon in  
the lower-left corner of the screen, click  
Control Panel, and then click Printers.  
Windows 7: Click the Windows icon in the  
lower-left corner of the screen, and then click  
Devices and Printers.  
2. Right-click the print-driver icon, and then select  
Printer properties.  
3. Click the Device Settings tab.  
4. Expand the list of Installable options, and  
in the drop-down list next to Allow Manual  
Duplexing: select Enabled.  
5. Click the OK button.  
Print tasks (Windows)  
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53  
   
6. Load Tray 1 with the paper for your document.  
7. From the software program, select the Print  
option.  
8. Select the product, and then click the  
Properties or Preferences button.  
9. Click the Paper/Quality tab.  
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10. Select the appropriate paper size for your  
document, and select the type of paper you  
are using. In the Paper source drop-down  
list, select the Manual Feed in Tray 1  
option.  
11. Click the Finishing tab.  
12. Select the Print on both sides (manually)  
check box. Click the OK button to print the  
first side of the job.  
Print tasks (Windows)  
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55  
13. Retrieve the printed stack from the output bin,  
and place it with the printed-side facing down  
in Tray 1.  
NOTE: Do not rotate or turn over the pages.  
14. If prompted, touch the appropriate control  
panel button to continue.  
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Print multiple pages per sheet (Windows)  
1. From the software program, select the Print  
option.  
2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Finishing tab.  
4. Select the number of pages per sheet from the  
Pages per sheet drop-down list.  
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57  
   
5. Select the correct Print page borders,  
Page order, and Orientation options.  
Click the OK button to close the Document  
Properties dialog box.  
6. In the Print dialog box, click the OK button to  
print the job.  
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Select the page orientation (Windows)  
1. From the software program, select the Print  
option.  
2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Finishing tab.  
Print tasks (Windows)  
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59  
   
4. In the Orientation area, select the Portrait  
or Landscape option.  
To print the page image upside down, select  
the Rotate by 180 degrees option.  
Click the OK button to close the Document  
Properties dialog box.  
5. In the Print dialog box, click the OK button to  
print the job.  
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Select the paper type (Windows)  
1. From the software program, select the Print  
option.  
2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Paper/Quality tab.  
4. From the Paper type drop-down list, click the  
More... option.  
Print tasks (Windows)  
ENWW  
61  
   
5. Expand the list of Type is: options.  
6. Expand the category of paper types that best  
describes your paper.  
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ENWW  
7. Select the option for the type of paper you are  
using, and click the OK button.  
8. Click the OK button to close the Document  
Properties dialog box. In the Print dialog  
box, click the OK button to print the job.  
Print tasks (Windows)  
ENWW  
63  
Print the first or last page on different paper (Windows)  
1. From the software program, select the Print  
option.  
2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Paper/Quality tab.  
4. In the Special pages area, click the Print  
pages on different paper option, and  
then click the Settings button.  
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Chapter 4 Print  
ENWW  
   
5. In the Pages in document area, select  
either the First or Last option.  
6. Select the correct options from the Paper  
source and Paper type drop-down lists.  
Click the Add button.  
7. If you are printing both the first and last pages  
on different paper, repeat steps 5 and 6,  
selecting the options for the other page.  
Print tasks (Windows)  
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65  
8. Click the OK button.  
9. Click the OK button to close the Document  
Properties dialog box. In the Print dialog  
box, click the OK button to print the job.  
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Scale a document to fit page size (Windows)  
1. From the software program, select the Print  
option.  
2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Effects tab.  
Print tasks (Windows)  
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67  
   
4. Select the Print document on option, and  
then select a size from the drop-down list.  
Click the OK button to close the Document  
Properties dialog box.  
5. In the Print dialog box, click the OK button to  
print the job.  
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Create a booklet (Windows)  
1. From the software program, select the Print  
option.  
2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Finishing tab.  
4. Select the Print on both sides check box.  
Print tasks (Windows)  
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69  
   
5. In the Booklet layout drop-down list, click  
the Left binding or Right binding option.  
The Pages per sheet option automatically  
changes to 2 pages per sheet.  
Click the OK button to close the Document  
Properties dialog box.  
6. In the Print dialog box, click the OK button to  
print the job.  
Select the paper size (Windows)  
1. From the software program, select the Print option.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Paper/Quality tab.  
4. Select a size from the Paper size drop-down list.  
5. Click the OK button.  
6. In the Print dialog box, click the OK button to print the job.  
Select a custom paper size (Windows)  
1. From the software program, select the Print option.  
2. Select the product, and then click the Properties or Preferences button.  
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3. Click the Paper/Quality tab.  
4. Click the Custom button.  
5. Type a name for the custom size and specify the dimensions.  
The width is the short edge of the paper.  
The length is the long edge of the paper.  
●
●
6. Click the Save button, and then click the Close button.  
7. Click the OK button to close the Document Properties dialog box. In the Print dialog box,  
click the OK button to print the job.  
Print watermarks (Windows)  
1. From the software program, select the Print option.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Effects tab.  
4. Select a watermark from the Watermarks drop-down list.  
Or, to add a new watermark to the list, click the Edit button. Specify the settings for the  
watermark, and then click the OK button.  
5. To print the watermark on the first page only, select the First page only check box. Otherwise,  
the watermark is printed on each page.  
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box,  
click the OK button to print the job.  
Print tasks (Windows)  
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71  
   
Cancel a print job (Windows)  
1. If the print job is currently printing, cancel it by pressing the Cancel  
button on the product  
control panel.  
NOTE: If the print job is too far into the printing process, you might not have the option to  
cancel it.  
NOTE: Pressing the Cancel  
more than one process is running, pressing the Cancel  
displays on the product control panel.  
button clears the job that the product is currently processing. If  
button clears the process that currently  
2. You can also cancel a print job from a software program or a print queue.  
Software program: Typically, a dialog box displays briefly on the computer screen,  
●
allowing you to cancel the print job.  
Windows print queue: If a print job is waiting in a print queue (computer memory) or  
●
print spooler, delete the job there.  
Windows XP, Server 2003, or Server 2008: Click Start, click Settings, and  
then click Printers and Faxes. Double-click the product icon to open the window,  
right-click the print job that you want to cancel, and then click Cancel.  
◦
◦
◦
Windows Vista: Click the Windows icon in the lower left corner of the screen, click  
Settings, and then click Printers. Double-click the product icon to open the window,  
right-click the print job that you want to cancel, and then click Cancel.  
Windows 7: Click the Windows icon in the lower left corner of the screen, and then  
click Devices and Printers. Double-click the product icon to open the window, right-  
click the print job that you want to cancel, and then click Cancel.  
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Print tasks (Mac OS X)  
Use a printing preset (Mac OS X)  
Create a printing preset (Mac OS X)  
Automatically print on both sides (Mac OS X)  
Manually print on both sides (Mac OS X)  
Print multiple pages per sheet (Mac OS X)  
Select the page orientation (Mac OS X)  
Select the paper type (Mac OS X)  
Print a cover page (Mac OS X)  
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Scale a document to fit page size (Mac OS X)  
Create a booklet (Mac OS X)  
Select the paper size (Mac OS X)  
Select a custom paper size (Mac OS X)  
Print watermarks (Mac OS X)  
Cancel a print job (Mac OS X)  
Use a printing preset (Mac OS X)  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
3. In the Presets menu, select the printing preset.  
4. Click the Print button.  
NOTE: To use print-driver default settings, select the standard option.  
Create a printing preset (Mac OS X)  
Use printing presets to save the current print settings for reuse.  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,  
and then open a menu for which you want to change the print settings.  
4. For each menu, select the print settings that you want to save for reuse.  
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73  
       
5. In the Presets menu, click the Save As... option, and enter a name for the preset.  
6. Click the OK button.  
Automatically print on both sides (Mac OS X)  
The product supports the following paper sizes for automatic duplex printing:  
Letter  
Legal  
A4  
●
●
●
●
8.5 x 13  
The product supports the following paper types for automatic duplex printing:  
Unspecified  
Plain  
●
●
●
●
●
●
●
●
●
●
●
HP EcoSMART Lite  
Light 60–74 g  
Midweight 96–110 g  
Letterhead  
Preprinted  
Prepunched  
Colored  
Bond  
Recycled  
For other paper types or sizes, use manual duplex printing.  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,  
and then click the Layout menu.  
4. Select a binding option from the Two-Sided drop-down list.  
5. Click the Print button.  
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Manually print on both sides (Mac OS X)  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select this product.  
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,  
and then click the Manual Duplex menu.  
4. Click the Manual Duplex box, and select a binding option.  
5. Click the Print button.  
6. Go to the product, and remove any blank paper that is in Tray 1.  
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the  
input tray.  
NOTE: Do not rotate or turn over the pages.  
8. If prompted, touch the appropriate control panel button to continue.  
Print multiple pages per sheet (Mac OS X)  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,  
and then click the Layout menu.  
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on  
each sheet.  
5. In the Layout Direction area, select the order and placement of the pages on the sheet.  
6. From the Borders menu, select the type of border to print around each page on the sheet.  
7. Click the Print button.  
Select the page orientation (Mac OS X)  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
3. In the Copies & Pages menu, click the Page Setup button.  
4. Click the icon that represents the page orientation that you want to use, and then click the OK  
button.  
5. Click the Print button.  
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75  
           
Select the paper type (Mac OS X)  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,  
and then click the Finishing menu.  
4. Select a type from the Media-type drop-down list.  
5. Click the Print button.  
Print a cover page (Mac OS X)  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,  
and then click the Cover Page menu.  
4. Select where to print the cover page. Click either the Before Document button or the After  
Document button.  
5. In the Cover Page Type menu, select the message that you want to print on the cover page.  
NOTE: To print a blank cover page, select the standard option from the Cover Page Type  
menu.  
6. Click the Print button.  
Scale a document to fit page size (Mac OS X)  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,  
and then click the Paper Handling menu.  
4. In the Destination Paper Size area, click the Scale to fit paper size box, and then select  
the size from the drop-down list.  
5. Click the Print button.  
Create a booklet (Mac OS X)  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,  
and then click the Layout menu.  
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4. Select a binding option from the Two-Sided drop-down list.  
5. Open the menus drop-down list, and then click the Booklet Printing menu.  
6. Click the Format Output as Booklet box, and select a binding option.  
7. Select the paper size.  
8. Click the Print button.  
Select the paper size (Mac OS X)  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
3. In the Copies & Pages menu, click the Page Setup button.  
4. Select a size from the Paper Size drop-down list, and then click the OK button.  
5. Click the Print button.  
Select a custom paper size (Mac OS X)  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
3. In the Copies & Pages menu, click the Page Setup button.  
4. From the Paper Size drop-down list, select the Manage Custom Sizes option.  
5. Specify the dimensions for the page size, and then click the OK button.  
6. Click the OK button to close the Page Setup dialog.  
7. Click the Print button.  
Print watermarks (Mac OS X)  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,  
and then click the Watermarks menu.  
4. From the Mode menu, select the Watermark option.  
5. From the Pages drop-down list, select whether to print the watermark on all pages or on the first  
page only.  
6. From the Text drop-down list, select one of the standard messages, or select the Custom option  
and type a new message in the box.  
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7. Select options for the remaining settings.  
8. Click the Print button.  
Cancel a print job (Mac OS X)  
1. If the print job is currently printing, cancel it by pressing the Cancel  
button on the product  
control panel.  
NOTE: If the print job is too far into the printing process, you might not have the option to  
cancel it.  
NOTE: Pressing the Cancel  
more than one print job is waiting, pressing the Cancel  
displays on the product control panel.  
button clears the job that the product is currently processing. If  
button clears the print job that currently  
2. You can also cancel a print job from a software program or a print queue.  
Software program: Typically, a dialog box displays briefly on the computer screen,  
●
allowing you to cancel the print job.  
Mac print queue: Open the print queue by double-clicking the product icon in the dock.  
Highlight the print job, and then click Delete.  
●
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Create archival-quality prints  
Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to  
create documents that you want to preserve or archive.  
NOTE: Archival-quality printing is accomplished by increasing the temperature of the fuser. Because  
of the increased temperatures, the product prints at half-speed to avoid damage.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Service menu.  
3. Touch the Archive Print button, and then touch the On button.  
Create archival-quality prints  
ENWW  
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Use HP ePrint  
Use HP ePrint to print documents by sending them as an email attachment to the product's email  
address from any email enabled device.  
NOTE: The product must be connected to a wired or wireless network and have Internet access to use  
HP ePrint.  
1. To use HP ePrint, you must first enable HP Web Services.  
a. From the Home screen on the product control panel, touch the Web Services  
b. Touch the Enable Web Services button.  
button.  
2. From the HP Web Services menu, touch the Display E-Mail Address button to display the product's  
email address on the control panel.  
3. Use the HP ePrintCenter Web site to define security settings and to configure default print settings  
for all HP ePrint jobs sent to this product.  
a. Go to www.hpeprintcenter.com.  
b. Click Sign In, and enter your HP ePrintCenter credentials or sign up for a new account.  
c. Select your product from the list, or click + Add printer to add it. To add the product, you  
need the printer code, which is the segment of the product email address that is before the @  
symbol. You can get this code by printing the Web Services page from the product control  
panel.  
After you have added your product, you will have the option to customize the product email  
address.  
NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it  
expires, follow the instructions to enable HP Web Services again, and obtain a new code.  
d. To prevent your product from printing unexpected documents, click ePrint Settings, and  
then click the Allowed Senders tab. Click Allowed Senders Only, and add the email  
addresses from which you want to allow ePrint jobs.  
e. To set up default settings for all ePrint jobs sent to this product, click ePrint Settings, click  
Print Options, and select the settings that you want to use.  
4. To print a document, attach it to an email message sent to the product's email address. Both the  
email message and the attachment will print.  
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Use AirPrint  
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to  
the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in  
the following applications:  
Mail  
●
●
●
●
Photos  
Safari  
Select third-party applications  
To use AirPrint, the product must be connected to a network. For more information about using AirPrint  
and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint.  
NOTE: You might need to upgrade the product firmware to use AirPrint. Go to www.hp.com/go/  
ljmfpM521series_firmware.  
Use AirPrint  
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Use walk-up USB printing  
1. Insert the USB flash drive into the USB port on  
the front of the product.  
2
2. The USB Flash Drive menu opens. Touch the  
arrow buttons to scroll through the options.  
Print Documents  
●
●
●
View and Print Photos  
Scan to USB Drive  
3. To print a document, touch the Print Documents  
screen, and then touch the name of the folder  
on the USB drive where the document is  
stored. When the summary screen opens, you  
can touch it to adjust the settings. Touch the  
Print button to print the document.  
4. To print photos, touch the View and Print  
Photos screen, and then touch the preview  
image to select each photo that you want to  
print. Touch the Done button. When the  
summary screen opens, you can touch it to  
adjust the settings. Touch the Print button to  
print the photos.  
5. Retrieve the printed job from the output bin,  
and remove the USB flash drive.  
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5 Copy  
Set new default copy settings  
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●
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●
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●
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●
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●
Restore copy default settings  
Make a single copy  
Make multiple copies  
Copy a multiple-page original  
Copy identification cards  
Collate a copy job  
Copy on both sides (duplex)  
Reduce or enlarge a copy  
Optimize copy quality  
Adjust the lightness or darkness for copies  
Copy in draft mode  
Set the paper size and type for copying on special paper  
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Set new default copy settings  
You can save any combination of copy settings as the default settings to use for every job.  
1. From the Home screen, touch the Copy button.  
2. Touch the Settings button.  
3. Configure the copy settings to meet your preferences, and then scroll to and touch the Set as New  
Defaults button.  
4. Touch the Yes button.  
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Restore copy default settings  
Use this procedure to restore the factory default copy settings.  
1. From the Home screen, touch the Copy button.  
2. Touch the Settings button.  
3. Scroll to and touch the Restore Defaults button.  
4. Touch the OK button to restore the defaults.  
Restore copy default settings  
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Make a single copy  
1. Load the document onto the scanner glass or  
into the document feeder.  
NOTE: If documents are in the document  
feeder and on the scanner glass at the same  
time, the product processes the document in  
the document feeder and not the one on the  
scanner glass.  
2. If you loaded the document into the document  
feeder, adjust the guides until they are snug  
against the paper.  
3. From the Home screen on the product control  
panel, touch the Copy button.  
4. Touch the Start Copy button to start copying.  
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Make multiple copies  
1. Load the document onto the scanner glass or  
into the document feeder.  
NOTE: If documents are in the document  
feeder and on the scanner glass at the same  
time, the product processes the document in  
the document feeder and not the one on the  
scanner glass.  
2. If you loaded the document into the document  
feeder, adjust the guides until they are snug  
against the paper.  
3. From the Home screen on the product control  
panel, touch the Copy button.  
4. Touch the arrows to change the number of  
copies, or touch the existing number and enter  
the number of copies.  
5. Touch the Start Copy button to start copying.  
Make multiple copies  
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Copy a multiple-page original  
1. Insert the originals into the document feeder  
face-up.  
2. Adjust the guides until they are snug against  
the paper.  
3. From the Home screen, touch the Copy button.  
4. Touch the Start Copy button to start copying.  
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Copy identification cards  
Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto  
the same side of one sheet of paper. The product prompts you to copy the first side and then to place  
the second side on a different area of the scanner glass and copy again. The product prints both  
images at the same time.  
1. Load the document onto the scanner glass.  
2. From the Home screen, touch the Copy button.  
3. Touch the ID Copy button.  
4. Touch the Start Copy button to start copying.  
5. The product prompts you to place the next  
page on a different section of the scanner  
glass.  
6. Touch the OK button if you have more pages  
to copy, or touch the Done button if this is the  
last page.  
7. The product copies all pages onto one side of  
a sheet of paper.  
Copy identification cards  
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Collate a copy job  
1. Load the document onto the scanner glass or  
into the document feeder.  
NOTE: If documents are in the document  
feeder and on the scanner glass at the same  
time, the product processes the document in  
the document feeder and not the one on the  
scanner glass.  
2. From the Home screen on the product control  
panel, touch the Copy button.  
3. Touch the Settings button, and then scroll to  
and touch the Collation button. Touch the  
arrow buttons to scroll through the options,  
and then touch an option to select it.  
4. Touch the Start Copy button to start copying.  
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Copy on both sides (duplex)  
Copy on both sides automatically  
1. Load the original documents into the document  
feeder with the first page facing up, and with  
the top of the page leading.  
2. Adjust the paper guides to fit the size of the  
document.  
3. From the Home screen on the product control  
panel, touch the Copy button.  
4. Touch the Settings button.  
5. Scroll to and touch the Two-Sided button.  
6. Touch the arrow buttons to scroll through the  
options, and then touch an option to select it.  
7. Touch the Start Copy button to start copying.  
Copy on both sides (duplex)  
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Copy on both sides manually  
1. Place the document face-down on the scanner  
glass with the upper-left corner of the page in  
the upper-left corner of the glass. Close the  
scanner.  
2. From the Home screen on the product control  
panel, touch the Copy button.  
3. Touch the Settings button.  
4. Scroll to and touch the Two-Sided button.  
5. Touch the arrow buttons to scroll through the  
options, and then touch an option to select it.  
6. Touch the Start Copy button to start copying.  
7. The product prompts you to load the next  
original document. Place it on the glass, and  
then touch the OK button.  
8. Repeat this process until you have scanned the  
last page. Touch the Done button to finish  
printing the copies.  
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Reduce or enlarge a copy  
1. Load the document onto the scanner glass or  
into the document feeder.  
NOTE: If documents are in the document  
feeder and on the scanner glass at the same  
time, the product processes the document in  
the document feeder and not the one on the  
scanner glass.  
2. From the Home screen on the product control  
panel, touch the Copy button.  
3. Touch the Settings button, and then touch the  
Reduce/Enlarge button. Touch the arrow  
buttons to scroll through the options, and then  
touch an option to select it.  
4. Touch the Start Copy button to start copying.  
Reduce or enlarge a copy  
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Optimize copy quality  
The following copy-quality settings are available:  
Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the  
●
default setting.  
Mixed: Use this setting for documents that contain a mixture of text and graphics.  
Text: Use this setting for documents that contain mostly text.  
Picture: Use this setting for documents that contain mostly graphics.  
●
●
●
1. Load the document onto the scanner glass or  
into the document feeder.  
2. From the Home screen, touch the Copy button.  
3. Touch the Settings button, and then scroll to  
and touch the Optimize button. Touch the  
arrow buttons to scroll through the options,  
and then touch an option to select it.  
4. Touch the Start Copy button to start copying.  
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Adjust the lightness or darkness for copies  
1. Load the document onto the scanner glass or  
into the document feeder.  
2. From the Home screen, touch the Copy button.  
3. Touch the Settings button.  
4. Touch the Lighter/Darker button.  
5. Touch the “+” or “-” button to adjust the  
setting, and then touch the OK button.  
6. Touch the Start Copy button to start copying.  
Adjust the lightness or darkness for copies  
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Copy in draft mode  
Using draft mode can use less toner. However, using draft mode can also reduce print quality.  
HP does not recommend the full-time use of draft mode. If draft mode is used full-time, the toner supply  
might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no  
longer acceptable, consider replacing the toner cartridge.  
1. Load the document onto the scanner glass or  
into the document feeder.  
2. From the Home screen, touch the Copy button.  
3. Touch the Settings button.  
4. Scroll to and touch the Draft Mode button.  
5. Touch the On button.  
6. Touch the Start Copy button to start copying.  
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Set the paper size and type for copying on special  
paper  
1. From the Home screen, touch the Copy button.  
2. Touch the Settings button, and then scroll to and touch the Paper button.  
3. From the list of paper sizes, touch the name of the paper size that is in Tray 1.  
NOTE: The product supports these sizes for copying: Letter, Legal, and A4.  
4. From the list of paper types, touch the name of the paper type that is in Tray 1.  
5. Touch the Start Copy button to start copying.  
Set the paper size and type for copying on special paper  
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6 Scan  
Scan by using the HP Scan software (Windows)  
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●
●
●
●
●
●
Scan by using the HP Scan software (Mac OS X)  
Scan to a USB flash drive  
Set up scan to network folder and scan to email features  
Scan to a network folder  
Scan to email  
Scan by using other software  
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Scan by using the HP Scan software (Windows)  
1. Double-click the HP Scan icon on the computer desktop. If the icon is not on the computer  
desktop, open the Programs folder, click HP, open the folder for this product, and then click HP  
Scan.  
2. Select a scanning shortcut, and adjust the settings if necessary.  
3. Click Scan.  
NOTE: Click Advanced Settings to gain access to more options.  
Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts.  
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Scan by using the HP Scan software (Mac OS X)  
1. Open the HP Scan software, which is located in the Hewlett-Packard folder inside the  
Applications folder.  
2. Follow the on-screen instructions to scan the document.  
3. When you have scanned all the pages, click the Send button to print the pages or save them to a  
file.  
Scan by using the HP Scan software (Mac OS X)  
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Scan to a USB flash drive  
1. Load the document onto the scanner glass or into the document feeder.  
2. Insert a USB flash drive into the port on the front of the product.  
3. From the Home screen on the product control panel, touch the Scan button.  
4. Touch the Scan to USB Drive screen.  
5. Touch the Scan button to scan and save the file. The product creates a folder named HPSCANS  
on the USB drive, and it saves the file in .PDF or .JPG format using an automatically generated file  
name.  
NOTE: When the summary screen opens, you can touch it to adjust settings.  
You also can change the folder name.  
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Set up scan to network folder and scan to email  
features  
To use these scan features, the product must be connected to a network. These scan features are not  
available until you configure them. Use the Scan to Network Folder Setup Wizard (Windows) and the  
Scan to Email Wizard (Windows) at the end of the product software installation process, or use the HP  
Embedded Web Server to configure these features. The following instructions describe configuring the  
scan features by using the HP Embedded Web Server.  
Configure the scan to network folder feature  
1.  
From the Home screen on the product control panel, touch the Network  
product IP address.  
button to find the  
2. To open the HP Embedded Web Server, enter the product IP address into the address line of a  
Web browser.  
NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for  
Windows or the HP Utility for Mac OS X.  
3. Click the Scan tab.  
4. Click the Scan to Network Folder Setup link in the left pane of the screen.  
5. To set up a new folder, click the New button.  
6. Complete the fields on this screen.  
7. Click the Save and Test button at the bottom of the screen to save the settings and test the setup.  
Configure the scan to email feature  
1.  
From the Home screen on the product control panel, touch the Network  
product IP address.  
button to find the  
2. To open the HP Embedded Web Server, enter the product IP address into the address line of a  
Web browser.  
NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for  
Windows or the HP Utility for Mac OS X.  
3. Click the Scan tab.  
4. Click the Scan to E-mail Setup link in the left pane of the screen.  
5. Click the Outgoing E-mail Profiles link, and then click the New button.  
6. Complete the fields on this screen. Ask your network administrator or your Internet service provider  
for the SMTP Server information. If the SMTP server requires authentication, you also need to know  
the SMTP User ID and password.  
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7. Click the Save and Test button at the bottom of the screen to save the settings and test the setup.  
8. You can add contacts to the Email Address Book or configure other default Email Settings. These  
steps are optional. Click the E-mail Address Book link and the E-mail Options links in the  
left pane of the screen to set up these features.  
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Scan to a network folder  
Use the product control panel to scan a document and save it to a folder on the network.  
NOTE: In order to use this feature, the product must be connected to a network and the scan feature  
must be configured using the HP Embedded Web Server.  
1. Load the document onto the scanner glass or into the document feeder.  
2. From the Home screen on the product control panel, touch the Scan button.  
3. Touch the Scan to Network Folder item.  
4. In the list of network folders, select the folder to which you want to save the document.  
5. The control panel screen displays the scan settings.  
If you want to change any of the settings, touch the Settings button, and then change the  
settings.  
●
If the settings are correct, go to the next step.  
●
6. Touch the Scan button to start the scan job.  
Scan to a network folder  
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Scan to email  
Use the product control panel to scan a file directly to an email address. The scanned file is sent to the  
address as an email message attachment.  
NOTE: In order to use this feature, the product must be connected to a network and the scan feature  
must be configured using the HP Embedded Web Server.  
1. Load the document onto the scanner glass or into the document feeder.  
2. From the Home screen on the product control panel, touch the Scan button.  
3. Touch the Scan to E-mail item.  
4. Touch the Send an E-mail item.  
5. Select the From address that you want to use. This is also known as an “outgoing email profile.”  
NOTE: If the PIN feature has been set up, enter the PIN and touch the OK button. However, a  
PIN is not required to use this feature.  
6. Touch the To button and pick the address or group to which you want to send the file. Touch the  
Done button when finished.  
7. Touch the Subject button if you would like to add a subject line  
8. Touch the Next button.  
9. The control panel screen displays the scan settings.  
If you want to change any of the settings, touch the Settings button, and then change the  
settings.  
●
If the settings are correct, go to the next step.  
●
10. Touch the Scan button to start the scan job.  
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Scan by using other software  
If you install the full product software, the product is TWAIN-compliant and Windows Imaging  
Application (WIA)-compliant. If you install the minimum product software, the product is WIA-compliant.  
The product works with Windows-based programs that support TWAIN-compliant or WIA-compliant  
scanning devices.  
While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning  
feature and scan an image directly into the open program. For more information, see the Help file or  
the documentation that came with your TWAIN-compliant or WIA-compliant software program.  
For Mac OS X, scan by using the Readiris OCR program that is available on the product CD.  
Scan from a TWAIN-compliant program (Windows)  
Generally, a software program is TWAIN-compliant if it has a command such as Acquire, File  
Acquire, Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the  
program is compliant or you do not know what the command is called, see the software program Help  
or documentation.  
When scanning from a TWAIN-compliant program, the HP Scan software program might start  
automatically. If the HP Scan program starts, you can make changes while previewing the image. If the  
program does not start automatically, the image goes to the TWAIN-compliant program immediately.  
Start the scan from within the TWAIN-compliant program. See the software program Help or  
documentation for information about the commands and steps to use.  
Scan from a WIA-compliant program (Windows)  
WIA is another way to scan an image directly into a software program. WIA uses Microsoft software  
to scan, instead of the HP Scan software.  
Generally, a software program is WIA-compliant if it has a command such as Picture/From  
Scanner or Camera in the Insert or File menu. If you are unsure whether the program is WIA-  
compliant, see the software program Help or documentation.  
Start the scan from within the WIA-compliant program. See the software program Help or  
documentation for information about the commands and steps to use.  
-Or-  
From the Windows control panel, in the Cameras and Scanner folder (located inside the  
Hardware and Sound folder for Windows Vista and Windows 7), double-click the product icon.  
This opens the standard Microsoft WIA Wizard, which enables you to scan to a file.  
Scan by using optical character recognition (OCR) software  
The Readiris OCR program is included on a separate CD that shipped with the product. To use the  
Readiris program, install it from the appropriate software CD, and then follow the instructions in the  
online Help.  
Scan by using other software  
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Chapter 6 Scan  
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7 Fax  
Set up the product for fax  
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●
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Use the phone book  
Configure send fax settings  
Configure receive fax settings  
Set fax polling  
Use fax  
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Set up the product for fax  
Connect the fax port to a telephone line  
1. Connect the telephone cable to the fax port on  
the product and to the telephone jack on the  
wall.  
The product is an analog device. HP recommends using the product on a dedicated analog telephone  
line.  
NOTE: Some countries/regions might require an adapter to the telephone cable that came with the  
product.  
Connect additional devices  
The product includes two fax ports:  
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●
The fax “line in” port , which connects the product to the wall telephone jack.  
The fax “telephone line out” port , which connects additional devices to the product.  
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Telephones used in conjunction with the product can be employed in two ways:  
An extension phone is connected to the same phone line at another location.  
●
●
A downstream phone is connected to the product or to another device that is connected to the  
product.  
Connect additional devices in the order that is described in the following steps. The output port for each  
device is connected to the input port of the next, forming a "chain". If you do not want to connect a  
specific device, skip the step that explains it and continue to the next device.  
NOTE: Do not connect more than three devices to the telephone line.  
NOTE: Voicemail is not supported with this product.  
1. Disconnect the power cords for all of the devices that you want to connect.  
2. Connect the product to a telephone jack.  
3.  
Remove the plastic insert from the "telephone line out" port  
.
4. To connect an internal or external modem on a computer, connect one end of a telephone cord  
into the product “telephone line out” port . Connect the other end of the telephone cord into the  
fax “line in” port on the modem or computer.  
NOTE: Some modems have a second “line” port to connect to a dedicated voice line. If you  
have two “line” ports, see your modem documentation to make sure that you connect to the correct  
“line” port.  
5. To connect a caller-ID box, connect a telephone cord into the previous device’s “telephone” port.  
Connect the other end of the telephone cord into the caller-ID box “line” port.  
6. To connect an answering machine, connect a telephone cord into the previous device’s  
“telephone” port. Connect the other end of the telephone cord into the answering machine “line”  
port.  
7. To connect a telephone, connect a telephone cord into the previous device’s “telephone” port.  
Connect the other end of the telephone cord into the telephone “line” port.  
8. After you have finished connecting additional devices, connect all of the devices to their power  
sources.  
Set up fax with a telephone answering machine  
If you connect a telephone answering machine to the product, follow these steps to configure the  
product:  
NOTE: If an answering machine is connected to the same telephone line but on a different jack (in  
another room, for example), it might interfere with the product's ability to receive faxes.  
1.  
From the Home screen on the product control panel, touch the Setup  
2. Touch the Fax Setup button.  
button.  
Set up the product for fax  
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3. Touch the Basic Setup button.  
4. Touch the Rings to Answer button.  
5. Set the product rings-to-answer setting for at least one ring more than the number of rings for  
which the answering machine is set. Use the keypad to enter the number of rings, and then touch  
the OK button.  
6. Touch the back button to return to the Basic Setup menu.  
7. Scroll to and touch the Answer Mode button.  
8. Touch the TAM button. With this setting, the product listens for fax tones after the answering  
machine has picked up the call. The product picks up a call if fax tones are detected.  
Set up fax with an extension phone  
If you connect an extension phone to the product, follow these steps to configure the product:  
1.  
On the control panel, touch the Setup  
2. Scroll to and touch the Fax Setup button.  
button.  
3. Scroll to and touch the Advanced Setup button.  
4. Scroll to and touch the Extension Phone button, and confirm that the On option is selected.  
With this setting turned on, you can alert the product to pick up the incoming fax call by pressing  
1-2-3 sequentially on the telephone keypad. Turn this setting off only if you use pulse dialing or if  
you have a service from your telephone company that also uses the 1-2-3 sequence. The telephone  
company service does not work if it conflicts with the product.  
5. Touch the back button twice to return to the Fax Setup menu.  
6. Touch the Basic Setup button.  
7. Scroll to and touch the Answer Mode button.  
8. Touch the Fax/Tel button. With this setting, the product automatically picks up all calls and  
determines if the call is a voice or fax call. If the call is a fax call, the product handles the call as  
an incoming fax. If the incoming call is detected as a voice call, the product generates an audible  
synthesized ring to alert you of an incoming voice call.  
9. Touch the back button twice to return to the Fax Setup menu.  
10. Scroll to and touch the Advanced Setup button.  
11. Scroll to and touch the Fax/Tel Ring Time button.  
12. Select the number of seconds after which the product should stop sounding the Fax/Tel audible  
ring to notify you of an incoming voice call.  
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Set up for stand-alone fax  
You can use the product as a stand-alone fax machine without connecting it to a computer or a  
network.  
1. Unpack and set up the product.  
2.  
From the Home screen on the product control panel, touch the Setup  
button.  
3. Touch the Fax Setup button.  
4. Touch the Fax Set-Up Utility button.  
5. Follow the on-screen prompts and select the appropriate response for each question.  
NOTE: The maximum number of characters for the fax number is 20.  
NOTE: The maximum number of characters for the fax header is 25.  
Configure the fax time, date, and header  
If you did not complete the fax setup process at the time you installed the software, you can complete it  
at any time by using one of these methods.  
Use the control panel to set the fax time, date, and header  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup button.  
3. Touch the Basic Setup button.  
4. Scroll to and touch the Time/Date button.  
5. Select the 12-hour clock or 24-hour clock.  
6. Use the keypad to enter the current time, and then touch the OK button.  
7. Select the date format.  
8. Use the keypad to enter the current date, and then touch the OK button.  
9. Touch the Fax Header button.  
10. Use the keypad to enter your fax number, and then touch the OK button.  
NOTE: The maximum number of characters for the fax number is 20.  
11. Use the keypad to enter your company name or header, and then touch the OK button.  
To enter special characters that are not on the standard keypad, touch the 123 button to open a  
keypad that contains special characters.  
NOTE: The maximum number of characters for the fax header is 25.  
Set up the product for fax  
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Use the HP Fax Setup Wizard to set the fax time, date, and header (Windows)  
1. Click Start, and then click Programs.  
2. Click HP, click the name of the product, and then click HP Fax Setup Wizard.  
3. Follow the on-screen instructions in the HP Fax Setup Wizard to configure the fax settings.  
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Use the phone book  
You can store frequently dialed fax numbers (up to 120 entries) as speed-dial entries. Speed-dial entries  
can be individual fax numbers or groups of fax numbers.  
Create and edit speed-dial entries  
Create and edit group-dial entries  
Delete speed-dial entries  
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Delete group-dial entries  
Create and edit speed-dial entries  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Phone Book Setup button.  
4. Touch the Individual Setup button.  
5. Touch an unassigned number from the list.  
6. Use the keypad to enter a name for the entry, and then touch the OK button.  
7. Use the keypad to enter the fax number for the entry, and then touch the OK button.  
Create and edit group-dial entries  
1. Create an individual entry for each fax number that you want in the group.  
a. From the Home screen on the product control panel, touch the Fax button.  
b. Touch the Fax Menu button.  
c. Touch the Phone Book Setup button.  
d. Touch the Individual Setup button.  
e. Touch an unassigned number from the list.  
f. Use the keypad to enter a name for the entry, and then touch the OK button.  
g. Use the keypad to enter the fax number for the entry, and then touch the OK button.  
2. From the Phone Book Setup menu, touch the Group Setup button.  
3. Touch an unassigned number from the list.  
4. Use the keypad to enter a name for the group, and then touch the OK button.  
5. Touch the name of each individual entry that you want to include in the group. When you are  
finished, touch the Done Selecting button.  
Use the phone book  
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Delete speed-dial entries  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Phone Book Setup button.  
4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button.  
5. Touch the entry that you want to delete.  
6. Touch the OK button to confirm the deletion.  
Delete group-dial entries  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Phone Book Setup button.  
4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button.  
5. Touch the entry that you want to delete.  
6. Touch the OK button to confirm the deletion.  
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Configure send fax settings  
Set special dialing symbols and options  
Set the dial tone detection  
Set autoredial options  
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Set light/dark and resolution  
Set billing codes  
Set special dialing symbols and options  
You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialing  
internationally or connecting to an outside line.  
Special symbol  
Button  
Description  
Dialing pause  
The Redial/Pause button is available on the control panel keypad for  
entering a fax number. You can also touch the comma button to insert a  
dialing pause.  
Pause for dial tone  
Hook flash  
This character causes the product to wait for a dial tone before dialing the  
remainder of the telephone number. This button is available only in  
contexts where it is appropriate.  
This character causes the product to insert a hook flash. This button is  
available only in contexts where it is appropriate.  
Set a dialing prefix  
A dial prefix is a number or group of numbers that are automatically added to the beginning of every  
fax number you enter at the control panel or from the software. The maximum number of characters for  
a dial prefix is 50.  
The default setting is Off. You might want to turn this setting on and enter a prefix if, for example, you  
have to dial a number such as 9 to get a telephone line outside of your company telephone system.  
While this setting is active, you can dial a fax number without the dial prefix by using manual dial.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Basic Setup menu.  
4. Scroll to and touch the Dial Prefix button, and then touch the On button.  
5. Use the keypad to enter the prefix, and then touch the OK button. You can use numbers, pauses,  
and dialing symbols.  
Configure send fax settings  
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Set the dial tone detection  
Normally, the product begins dialing a fax number immediately. If you are using the product on the  
same line as your telephone, turn on the detect-dial-tone setting. This prevents the product from sending  
a fax while someone is on the telephone.  
The factory-set default for detect dial tone is On for France and Hungary, and Off for all other  
countries/regions.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Detect Dial Tone button, and then touch the On or Off button.  
Tone dial or pulse dial  
Use this procedure to set the product to tone-dialing or pulse-dialing mode. The factory-set default is  
Tone. Do not change this setting unless you know that the telephone line cannot use tone dialing.  
NOTE: The pulse-dialing option is not available in all countries/regions.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Dialing Mode button, and then touch the Tone or Pulse button.  
Set autoredial options  
If the product was unable to send a fax because of a communication error or the receiving fax machine  
did not answer or was busy, the product attempts to redial based on the redial-on-busy, redial-on-no-  
answer, and redial-on-communication-error options.  
Set the redial-on-busy option  
If this option is on, the product redials automatically if it receives a busy signal. The factory-set default  
for the redial-on-busy option is On.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Redial if Busy button, and then touch the On or Off button.  
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Set the redial-on-no-answer option  
If this option is on, the product redials automatically if the receiving machine does not answer. The  
factory-set default for the redial-on-no-answer option is Off.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Redial if No Answer button, and then touch the On or Off button.  
Set the redial-on-communication-error option  
If this option is on, the product redials automatically if some sort of communication error occurs. The  
factory-set default for the redial-on-communication-error option is On.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Redial if Comm. Error button, and then touch the On or Off button.  
Set light/dark and resolution  
Set the default light/dark (contrast) setting  
The contrast affects the lightness and darkness of an outgoing fax as it is being sent.  
The default light/dark setting is the contrast that is normally applied to items that are being faxed. The  
slider is set to the middle as the default setting.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Touch the Lighter/Darker button, and then touch one of the arrows to adjust the slider.  
Set resolution settings  
NOTE: Increasing the resolution increases the fax file size. Larger faxes increase the send time and  
could exceed the available memory in the product.  
The following settings are available:  
Standard: This setting provides the lowest quality and the fastest transmission time.  
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Fine: This setting provides a higher resolution quality than Standard that is usually appropriate for  
text documents.  
Configure send fax settings  
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Superfine: This setting is best used for documents that mix text and images. The transmission time  
is slower than the Fine setting but faster than the Photo setting.  
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Photo: This setting produces the best images, but greatly increases the transmission time.  
Set the fax resolution for the current fax job  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Send Options button.  
4. Touch the Fax Resolution button, and then touch one of the options.  
NOTE: The factory-set default resolution setting is Fine.  
Set the default resolution setting for all fax jobs  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Touch the Fax Resolution button, and then touch one of the options.  
NOTE: The factory-set default resolution setting is Fine.  
Set billing codes  
If the billing codes feature is on, the product prompts you to enter a billing code for each fax. The  
product increases the billing code count for each sent fax page. This includes all types of faxes except  
for poll-received, fax-forwarded, or computer-downloaded faxes. For an undefined group or a group-  
dial fax, the product increases the billing code count for each successful fax that is sent to each  
destination.  
The factory-set default for the billing-code setting is Off. The billing code can be any number from 1  
through 250.  
Set the billing-code setting  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Billing Codes button, and then touch the On button.  
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Use billing codes  
1. Load the document in the document feeder or on the scanner glass.  
2. From the Home screen on the product control panel, touch the Fax button.  
3. Enter the fax number, or select a speed-dial or group-dial entry.  
4. Touch the Start Fax button.  
5. Enter the billing code, and then touch the OK button.  
Print the billing-code report  
The billing-code report is a printed list of all the fax billing codes and the total number of faxes billed to  
each code. This report is available only when the billing code feature is on.  
NOTE: After the product prints this report, it deletes all billing data.  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Fax Reports button.  
4. Scroll to and touch the Print Billing Report button.  
Configure send fax settings  
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Configure receive fax settings  
Set fax forwarding  
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Set the answer mode  
Block or unblock fax numbers  
Set the number of rings-to-answer  
Set distinctive ring  
Use autoreduction for incoming faxes  
Set fax reprint settings  
Set the fax sounds volume  
Set stamp-received faxes  
Set the private receive feature  
Set fax forwarding  
You can set your product to forward incoming faxes to another fax number. When the fax arrives at  
your product, it is stored in the memory. The product then dials the fax number that you have specified  
and sends the fax. If the product cannot forward a fax because of an error (for example, the number is  
busy) and repeated redial attempts are unsuccessful, your product prints the fax.  
If the product runs out of memory while receiving a fax, it terminates the incoming fax and only  
forwards the pages and partial pages that have been stored in the memory.  
When it is using the fax-forwarding feature, the product (rather than the computer) must be receiving  
the faxes, and the answer mode must be set to Automatic.  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Receive Options button.  
4. Touch the Forward Fax button, and touch the On button.  
5. Use the keypad to enter the fax-forwarding number, and then touch the OK button.  
Set the answer mode  
Depending on the situation, set the product answer mode to Automatic, TAM, Fax/Tel, or Manual. The  
factory-set default is Automatic.  
Automatic: The product answers incoming calls after a specified number of rings or upon  
recognition of special fax tones.  
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TAM: The product does not automatically answer the call. Instead, it waits until it detects the fax  
tone.  
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Fax/Tel: The product answers incoming calls immediately. If it detects the fax tone, it processes the  
call as a fax. If it does not detect the fax tone, it creates an audible ring to alert you to answer the  
incoming voice call.  
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Manual: The product never answers calls without intervention. You must start the fax-receiving  
process yourself, either by touching the Start Fax button on the control panel or by picking up a  
telephone that is connected to that line and dialing 1-2-3.  
To set or change the answer mode, complete the following steps:  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Basic Setup menu.  
4. Scroll to and touch the Answer Mode button, and then touch the name of the option that you want  
to use.  
Block or unblock fax numbers  
If you do not want to receive faxes from specific people or businesses, you can block as many as 30  
fax numbers by using the control panel. When you block a fax number and someone from that number  
sends you a fax, the control-panel display indicates that the number is blocked, the fax does not print,  
and the fax is not saved in memory. Faxes from blocked fax numbers appear in the fax activity log with  
a “discarded” designation. You can unblock blocked fax numbers individually or all at one time.  
NOTE: The sender of a blocked fax is not notified that the fax failed.  
NOTE: If the sender has not configured the fax header, the number cannot be blocked.  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Receive Options button.  
4. Touch the Block Junk Faxes button.  
5. Touch the Add Number button.  
6. Use the keypad to enter the fax number that you want to block, and then touch the OK button.  
Set the number of rings-to-answer  
When the answer mode is set to Automatic, the product rings-to-answer setting determines the number  
of times the telephone rings before the product answers an incoming call.  
If the product is connected to a line that receives both fax and voice calls (a shared line) and that also  
uses an answering machine, you might need to adjust the rings-to-answer setting. The number of rings-  
to-answer for the product must be greater than the rings-to-answer on the answering machine. This  
allows the answering machine to answer the incoming call and record a message if it is a voice call.  
Configure receive fax settings  
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When the answering machine answers the call, the product listens to the call and automatically  
answers it if it detects fax tones.  
The default setting for rings-to-answer is varies by country/region.  
Use the following table to determine the number of rings-to-answer to use.  
Type of telephone line  
Recommended rings-to-answer setting  
Dedicated fax line (receiving only fax calls)  
Set to a number of rings within the range shown on the  
control-panel display. (The minimum and maximum number of  
rings allowed varies by country/region.)  
One line with two separate numbers and a ring-pattern  
service  
One or two rings. (If you have an answering machine or  
computer voicemail for the other telephone number, make sure  
that the product is set to a greater number of rings than the  
answering system. Also, use the distinctive-ring feature to  
differentiate between voice and fax calls.)  
Shared line (receiving both fax and voice calls) with only an  
attached telephone  
Five rings or more.  
Shared line (receiving both fax and voice calls) with an  
attached answering machine or computer voicemail  
Two rings more than the answering machine or computer  
voicemail.  
To set or change the number of rings-to-answer, use the following steps:  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Basic Setup menu.  
4. Touch the Rings to Answer button.  
5. Use the keypad to enter the number of rings, and then touch the OK button.  
Set distinctive ring  
Ring-pattern or distinctive-ring service is available through some local telephone companies. The service  
provides a way to have more than one telephone number on a single line. Each telephone number has  
a unique ring pattern, so that you can answer voice calls and the product can answer fax calls.  
If you subscribe to a ring-pattern service with a telephone company, you must set the product to answer  
the correct ring pattern. Not all countries/regions support unique ring patterns. Contact the telephone  
company to determine if this service is available in your country/region.  
NOTE: If you do not have ring-pattern service and you change the ring-pattern settings to something  
other than the default, All Rings, the product might not be able to receive faxes.  
The settings are as follows:  
All Rings: The product answers any calls that come through the telephone line.  
Single: The product answers any calls that produce a single-ring pattern.  
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Double: The product answers any calls that produce a double-ring pattern.  
Triple: The product answers any calls that produce a triple-ring pattern.  
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Double and Triple: The product answers any calls that produce a double-ring or triple-ring pattern.  
To change ring patterns for call answering, complete the following steps:  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Basic Setup menu.  
4. Touch the Distinctive Ring button, and then touch the name of an option.  
Use autoreduction for incoming faxes  
If the fit-to-page option is turned on, the product automatically reduces long faxes up to 75% to fit the  
information on the default paper size (for example, the fax is reduced from legal to letter size).  
If the fit-to-page option is turned off, long faxes print at full size on multiple pages. The factory-set  
default for incoming fax autoreduction is On.  
If you have the Stamp Faxes option turned on, you might also want to turn on autoreduction. This  
reduces the size of the incoming faxes slightly, and prevents the page-stamp from forcing a fax onto  
two pages.  
NOTE: Make sure that the default paper size setting matches the size of the paper in the tray.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Touch the Fit to Page button, and then touch the On button.  
Set fax reprint settings  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Allow Fax Reprint button, and then touch the On button.  
After this feature is turned on, a Reprint Faxes button is available in the Fax Menu > Receive  
Options menu.  
Configure receive fax settings  
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Set the fax sounds volume  
Use this setting to control the volume of the fax sounds from the control panel. You can make changes  
to the following sounds:  
Alarm Volume  
Ring Volume  
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Phone Line Volume  
Set the alarm volume, phone-line volume, and ring volume  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the System Setup menu.  
3. Touch the Volume Settings menu.  
4. Touch the name of the volume setting that you want to adjust, and then touch one of the options.  
Repeat this step for each volume setting.  
Set stamp-received faxes  
The product prints the sender identification information at the top of each received fax. You can also  
stamp the incoming fax with your own header information to confirm the date and time that the fax was  
received. The factory-set default for stamp-received faxes is Off.  
NOTE: Turning on the stamp-received setting might increase the page size and cause the product to  
print a second page.  
NOTE: This option applies only to received faxes that the product prints.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Stamp Faxes button, and then touch the On button.  
Set the private receive feature  
When the private-receive feature is active, received faxes are stored in memory and not printed. A  
password is required to print the stored faxes.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
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4. Scroll to and touch the Private Receive button, and then touch the On button.  
5. If you have not already set a system password, the product prompts you to create one.  
NOTE: The system password is case-sensitive.  
a. Touch the OK button, and then use the keypad to enter the system password.  
b. Touch the OK button, confirm the password by entering it a second time, and then touch the  
OK button to save the password.  
After this feature is turned on, a Print Private Faxes button is available in the Fax Menu > Receive  
Options menu.  
Set fax polling  
If someone else has set up a fax to be polled, you can request that the fax be sent to your product. (This  
is known as polling another machine).  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Receive Options button.  
4. Touch the Polling Receive button.  
5. Use the keypad on the touchscreen to enter the number of the fax machine that you want to poll,  
and then touch the OK button.  
The product dials the other fax machine and requests the fax.  
Set fax polling  
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Use fax  
Supported fax programs  
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Cancel a fax  
Delete faxes from memory  
Use fax on a DSL, PBX, or ISDN system  
Use fax on a VoIP service  
Fax memory contents are retained when there is a loss of power  
Security issues when connecting internal networks to public phone lines  
Fax from the flatbed scanner  
Fax from the document feeder  
Use speed dials and group-dial entries  
Send a fax from the software (Windows)  
Send a fax by dialing from a telephone connected to the fax line  
Send a fax with confirmation  
Schedule a fax to be sent later  
Send a fax combining an electronic and paper document  
Use access codes, credit cards, or calling cards  
Print a fax  
Receive faxes when fax tones are audible on the phone line  
Supported fax programs  
The PC fax program that came with the product is the only PC fax program that works with the product.  
To continue to use a PC fax program previously installed on the computer, use the modem that is  
already connected to the computer; it will not function through the product modem.  
Cancel a fax  
Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or  
received.  
Cancel the current fax  
Press the Cancel  
canceled. Pressing the Cancel  
button on the control panel. Any pages that have not been transmitted are  
button also stops group-dial jobs.  
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Cancel a pending fax job  
Use this procedure to cancel a fax job in the following situations:  
The product is waiting to redial after encountering a busy signal, an unanswered call, or a  
communication error.  
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The fax is scheduled to be sent at a future time.  
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Use the following steps to cancel a fax job by using the Fax Job Status menu:  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Send Options button.  
4. Touch the Fax Job Status button.  
5. Touch the fax number for the job that you want to cancel.  
Delete faxes from memory  
Use this procedure only if you are concerned that someone else has access to your product and might  
try to reprint faxes from the memory.  
CAUTION: In addition to clearing the reprint memory, this procedure clears any fax that is currently  
being sent, unsent faxes that are pending redial, faxes that are scheduled to be sent at a future time,  
and faxes that are not printed or forwarded.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Service menu.  
3. Touch the Fax Service menu.  
4. Touch the Clear Saved Faxes button.  
Use fax on a DSL, PBX, or ISDN system  
HP products are designed specifically for use with traditional analog phone services. They are not  
designed to work on DSL, PBX, ISDN lines, or VoIP services, but they work with the proper setup and  
equipment.  
NOTE: HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the service provider.  
The HP LaserJet product is an analog device that is not compatible with all digital phone environments  
(unless a digital-to-analog converter is used). HP does not guarantee that the product will be compatible  
with digital environments or digital-to-analog converters.  
DSL  
A digital subscriber line (DSL) uses digital technology over standard copper telephone wires. This  
product is not directly compatible with those digital signals. However, if the configuration is specified  
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during DSL setup, the signal can be separated so that some of the bandwidth is used to transmit an  
analog signal (for voice and fax) while the remaining bandwidth is used to transmit digital data.  
NOTE: Not all faxes are compatible with DSL services. HP does not guarantee that the product will  
be compatible with all DSL service lines or providers.  
A typical DSL modem employs a filter to separate the higher frequency DSL modem communication  
from lower frequency analog phone and fax modem communication. It is often necessary to use a filter  
with analog phones and analog fax products that are connected to a telephone line used by a DSL  
modem. The DSL service provider usually provides this filter. Contact the DSL provider for more  
information or for assistance.  
PBX  
The product is an analog device that is not compatible in all digital phone environments. Digital-to-  
analog filters or converters may be needed for faxing functionality. If faxing issues occur in a PBX  
environment, it might be necessary to contact the PBX provider for assistance. HP does not guarantee  
that the product will be compatible with digital environments or digital-to-analog converters.  
Contact the PBX provider for more information and for assistance.  
ISDN  
The product is an analog device that is not compatible in all digital phone environments. Digital-to-  
analog filters or converters may be needed for faxing functionality. If faxing issues occur in an ISDN  
environment, it might be necessary to contact the ISDN provider for assistance. HP does not guarantee  
that the product will be compatible with ISDN digital environments or digital-to-analog converters.  
Use fax on a VoIP service  
Voice over internet protocol (VoIP) services are often not compatible with fax machines unless the  
provider explicitly states that it supports fax over IP services.  
If the product experiences problems getting a fax to work on a VoIP network, verify that all cables and  
settings are correct. Decreasing the fax-speed setting might allow the product to send a fax over a VoIP  
network.  
If the VoIP provider offers a "Pass through" mode for the connection, that will offer better fax  
performance on VoIP. Also if the provider has "comfort noise" added to the line, fax performance can  
be enhanced if this feature is not enabled.  
If faxing problems continue, contact the VoIP provider.  
Fax memory contents are retained when there is a loss of power  
The flash memory protects against data loss when a power failure occurs. Other fax devices store fax  
pages in either normal RAM or short-term RAM. Normal RAM immediately loses data when power is  
lost, while short-term RAM loses data about 60 minutes after a power failure occurs. Flash memory can  
maintain its data for years without power applied.  
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Security issues when connecting internal networks to public phone  
lines  
The product can send and receive fax data over telephone lines that conform to public switch telephone  
network (PSTN) standards. The secure fax protocols make it impossible for computer viruses to be  
transferred from the telephone line to a computer or network.  
The following product features prevent virus transmission:  
No direct connection exists between the fax line and any devices that are connected to the USB or  
Ethernet ports.  
●
The internal firmware cannot be modified through the fax connection.  
●
●
All fax communications go through the fax subsystem, which does not use Internet data-exchange  
protocols.  
Fax from the flatbed scanner  
1. Place the document face-down on the scanner  
glass.  
NOTE: If documents are in the document  
feeder and on the scanner glass at the same  
time, the product processes the document in  
the document feeder and not the one on the  
scanner glass.  
2. From the Home screen on the product control  
panel, touch the Fax button.  
3. Use the keypad to enter the fax number.  
4. Touch the Start Fax button.  
5. The product prompts you to confirm that you  
are sending from the scanner glass. Touch the  
Yes button.  
6. The product prompts you to load the first page.  
Touch the OK button.  
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7. The product scans the first page and then  
prompts you to load another page. If the  
document has multiple pages, touch the Yes  
button. Continue this process until you have  
scanned all the pages.  
8. When you have scanned the last page, touch  
the No button at the prompt. The product  
sends the fax.  
Fax from the document feeder  
1. Insert the originals into the document feeder  
face-up.  
NOTE: The document feeder capacity is up  
to 50 sheets of 75 g/m2 (20 lb) paper.  
CAUTION: To prevent damage to the  
product, do not use an original that contains  
correction tape, correction fluid, paper clips,  
or staples. Also, do not load photographs,  
small originals, or fragile originals into the  
document feeder.  
NOTE: If documents are in the document  
feeder and on the scanner glass at the same  
time, the product processes the document in  
the document feeder and not the one on the  
scanner glass.  
2. Adjust the paper guides until they are snug  
against the paper.  
3. From the Home screen on the product control  
panel, touch the Fax button.  
4. Use the keypad to enter the fax number.  
5. Touch the Start Fax button.  
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Use speed dials and group-dial entries  
1. Load the document onto the scanner glass or  
into the document feeder.  
2. From the Home screen on the product control  
panel, touch the Fax button.  
3. On the keypad, touch the fax phone book  
icon.  
4. Touch the name of the individual or group  
entry that you want to use.  
5. Touch the Start Fax button.  
Send a fax from the software (Windows)  
The following information provides basic instructions for sending faxes by using the software that came  
with the product. All other software-related topics are covered in the software Help, which can be  
opened from the software-program Help menu.  
You can fax electronic documents from a computer if you meet the following requirements:  
The product is connected directly to the computer or to a network to which the computer is  
connected.  
●
The product software is installed on the computer.  
●
●
The computer operating system is one that this product supports.  
Send a fax from the software  
The procedure to send a fax varies according to your specifications. The most typical steps follow.  
1. Click Start, click Programs (or All Programs in Windows XP), and then click HP.  
2. Click the product name, and then click HP Send fax. The fax software opens.  
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3. Enter the fax number of one or more recipients.  
4. Load the document in the document feeder.  
5. Click Send Now.  
Send a fax from a third-party software program, such as Microsoft Word  
1. Open a document in a third-party program.  
2. Click the File menu, and then click Print.  
3. Select the fax print driver from the print driver drop-down list. The fax software opens.  
4. Enter the fax number of one or more recipients.  
5. Include any pages loaded at the product. This step is optional.  
6. Click Send Now.  
Send a fax by dialing from a telephone connected to the fax line  
Occasionally, you might want to dial a fax number from a telephone that is connected to the same line  
as the product. For example, if you are sending a fax to a person whose device is in the manual  
receive mode, you can precede the fax with a voice call to let that person know that the fax is coming.  
NOTE: The telephone must be connected to the product "telephone" port  
.
1. Load the document into the document feeder.  
2. From the Home screen on the product control panel, touch the Fax button.  
3. Pick up the handset of a telephone that is connected to the same line as the product. Dial the fax  
number by using the telephone keypad.  
4. When the recipient answers, instruct the person to start the fax machine.  
5. When you hear the fax tones, touch the Start Fax button on the control panel, wait until the control  
panel displays the Connecting message, and then hang up the telephone.  
Send a fax with confirmation  
You can set the product so that it prompts you to enter the fax number a second time to confirm that you  
are sending the fax to the correct number.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Confirm Fax Number button, and touch the On button.  
5. Send the fax.  
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Schedule a fax to be sent later  
Use the product control panel to schedule a fax to be sent automatically at a future time to one or more  
people. When this procedure is completed, the product scans the document into memory and then  
returns to the Ready state.  
NOTE: If the product cannot transmit the fax at the scheduled time, that information is indicated on  
the fax error report (if that option is turned on) or recorded in the fax activity log. The transmittal might  
not be initiated because the fax-sending call is not answered, or because a busy signal stops the redial  
attempts.  
If a fax has been scheduled to be sent at a future time but it requires updating, send the additional  
information as another job. All faxes that are scheduled to go to the same fax number at the same time  
are delivered as individual faxes.  
1. Load the document into the document feeder.  
2. From the Home screen on the product control  
panel, touch the Fax button.  
3. Touch the Fax Menu button.  
4. Touch the Send Options button.  
5. Touch the Send Fax Later button.  
6. Use the keypad to enter the time of day to  
send the fax. Touch the OK button.  
7. Use the keypad to enter the date to send the  
fax. Touch the OK button.  
8. Use the keypad to enter the fax number. Touch  
the OK button. The product scans the  
document and saves it in memory until the  
designated time.  
Send a fax combining an electronic and paper document  
Use the HP Send Fax software to set up this feature. To start the software program, from the Windows  
Start menu, navigate to the program group for this product, and then click the HP Send Fax item.  
Use the software to combine the documents into a single fax job.  
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Use access codes, credit cards, or calling cards  
To use access codes, credit cards, or calling cards, dial manually to allow for pauses and dialing  
codes.  
Send faxes internationally  
To send a fax to an international destination, dial manually to allow for pauses and international  
dialing codes.  
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Print a fax  
When the product receives a fax transmission, it prints the fax (unless the private-receive feature is  
enabled) and also stores it automatically to flash memory.  
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Reprint a fax  
When the Allow Fax Reprint feature is on, the product stores received faxes in memory. The product  
has about 3.2 MB of storage space, which holds about 250 pages.  
These faxes are stored continuously. Reprinting them does not clear them from the memory.  
The default setting for this feature is Off.  
Turn on the Allow Fax Reprint feature  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Allow Fax Reprint button, and touch the On button.  
Reprint faxes  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Receive Options button.  
4. Touch the Reprint Faxes button.  
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Automatically print on both sides of received faxes  
Use the product control panel to configure the product to print two-sided copies of received faxes.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup button.  
3. Touch the Advanced Setup button.  
4. Touch the Print Duplex button.  
5. Touch the On button.  
Print a stored fax when the private receive feature is on  
To use this feature, you must enable the Private Receive feature on the product. Use the following  
procedure to enable this feature.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup button.  
3. Touch the Advanced Setup button  
4. Scroll to and touch the Private Receive button.  
5. Touch the On button.  
To print stored faxes, you must provide the product security password. After the product prints the  
stored faxes, the faxes are deleted from memory.  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Receive Options button.  
4. Touch the Print Private Faxes button.  
5. Use the keypad on the touchscreen to enter the product security password, and then touch the OK  
button.  
Receive faxes when fax tones are audible on the phone line  
If you have a telephone line that receives both fax and telephone calls, and you hear fax tones when  
you answer the telephone, you can start the receiving process in one of two ways:  
Touch the Start Fax button on the product control panel.  
●
●
Press 1-2-3 in sequence on the telephone keypad, listen for fax transmission sounds, and then  
hang up.  
NOTE: For the second method to work, the Extension Phone option must be turned on. This option is  
one of the Advanced Setup options in the Fax Setup menu.  
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Use the HP Reconfiguration Utility to change the product connection (Windows)  
Set up HP Wireless Direct Printing  
Use HP Web Services applications  
Configure IP network settings  
●
●
●
●
●
●
●
●
●
●
HP Device Toolbox (Windows)  
HP Utility for Mac OS X  
Use HP Web Jetadmin software  
Economy settings  
Product security features  
Upgrade the firmware  
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Use the HP Reconfiguration Utility to change the  
product connection (Windows)  
If you are already using the product and you wish to change the way it is connected, use the  
HP Reconfiguration Utility to set up the connection. For example, you can reconfigure the product to use  
a different wireless address, to connect to a wired or wireless network, or change from a network  
connection to a USB connection. You can change the configuration without inserting the product CD.  
After you select the type of connection you wish to make, the program goes directly to the portion of  
the product setup procedure that needs to change.  
The HP Reconfiguration Utility is located in the HP programs group on your computer.  
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Set up HP Wireless Direct Printing  
NOTE: This feature is available with wireless models only.  
The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an  
HP Wireless Direct-enabled product without requiring connection to an established network or the  
Internet. Use HP Wireless Direct to print wirelessly from the following devices:  
iPhone, iPad, or iTouch using Apple AirPrint  
●
●
Mobile devices that run Android, iOS, or Symbian using the HP ePrint Home & Biz application  
To set up HP Wireless Direct from the control panel, complete the following steps:  
NOTE: This feature requires you to set up a security password for the product. If you have not  
previously configured a password, you are prompted to configure one after you enable the feature.  
1. From the Home screen on the product control panel, touch the Wireless  
2. Open the following menus:  
button.  
Wireless Menu  
Wireless Direct Settings  
On/Off  
●
●
●
NOTE: If the Wireless Direct Settings item does not appear on the control panel, you need to  
upgrade the product firmware. To get the current version, go to www.hp.com, enter the HP  
product number in the search box, select the specific product model, and then click the Software  
& Driver Downloads link.  
3. Touch the On menu item. The product might prompt you to set a security password. The product  
saves the setting and then returns the control panel to the Wireless Direct Settings menu.  
Set up HP Wireless Direct Printing  
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Use HP Web Services applications  
1. From the Home screen on the product control panel, touch the Web Services  
button.  
2. Touch the Enable Web Services button.  
After you download an application from the HP ePrintCenter Web site, it is available in the Apps menu  
on the product control panel. This process enables both HP Web Services and the Apps menu.  
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Configure IP network settings  
Printer sharing disclaimer  
●
●
●
●
●
View or change network settings  
Manually configure IPv4 TCP/IP parameters from the control panel  
Rename the product on a network  
Link speed and duplex settings  
Printer sharing disclaimer  
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems  
and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.  
View or change network settings  
Use the HP Embedded Web Server to view or change IP configuration settings.  
1.  
From the Home screen on the product control panel, touch the Network  
product IP address.  
button to find the  
2. To open the HP Embedded Web Server, enter the IP address into the address line of a Web  
browser.  
NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for  
Windows or the HP Utility for Mac OS X.  
3. Click the Networking tab to obtain network information. You can change settings as needed.  
Manually configure IPv4 TCP/IP parameters from the control panel  
Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Scroll to and touch the Network Setup menu.  
3. Touch the TCP/IP Config menu, and then touch the Manual button.  
4. Use the keypad on the touchscreen to enter the IP address, and touch the OK button. Touch the  
Yes button to confirm.  
5. Use the keypad on the touchscreen to enter the subnet mask, and touch the OK button. Touch the  
Yes button to confirm.  
6. Use the keypad on the touchscreen to enter the default gateway, and touch the OK button. Touch  
the Yes button to confirm.  
Configure IP network settings  
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Rename the product on a network  
If you want to rename the product on a network so that it can be uniquely identified, use the  
HP Embedded Web Server.  
1.  
From the Home screen on the product control panel, touch the Network  
product IP address.  
button to find the  
2. To open the HP Embedded Web Server, enter the product IP address into the address line of a  
Web browser.  
NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for  
Windows or the HP Utility for Mac OS X.  
3. Open the System tab.  
4. On the Device Information page, the default product name is in the Device Status field. You  
can change this name to uniquely identify this product.  
NOTE: Completing the other fields on this page is optional.  
5. Click the Apply button to save the changes.  
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Link speed and duplex settings  
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.  
The link speed and communication mode of the print server must match the network hub. For most  
situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings  
might prevent the product from communicating with other network devices. If you need to make  
changes, use the product control panel.  
NOTE: The setting must match with the network product to which you are connecting (a network hub,  
switch, gateway, router, or computer).  
NOTE: Making changes to these settings causes the product to turn off and then on. Make changes  
only when the product is idle.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Scroll to and touch the Network Setup menu.  
3. Touch the Link Speed menu.  
4. Select one of the following options.  
Setting  
Description  
Automatic  
The print server automatically configures itself for the highest link speed and  
communication mode allowed on the network.  
10T Full  
10 Mbps, full-duplex operation  
10T Half  
10 megabytes per second (Mbps), half-duplex operation  
100 Mbps, full-duplex operation  
100TX Full  
100TX Half  
1000T Full  
100 Mbps, half-duplex operation  
1000 Mbps, full-duplex operation  
5. Touch the OK button. The product turns off and then on.  
Configure IP network settings  
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HP Device Toolbox (Windows)  
Use the HP Device Toolbox for Windows to check product status or to view or change product settings  
from your computer. This tool opens the HP Embedded Web Server for the product.  
NOTE: This tool is available only if you performed a full installation when you installed the product.  
Depending on how the product is connected, some features might not be available.  
1. Click the Start button, and then click the Programs item.  
2. Click your HP product group, and then click the HP Device Toolbox item.  
Tab or section  
Description  
Home tab  
Device Status: Shows the product status and shows the approximate percent life  
●
remaining of HP supplies.  
Provides product, status, and  
configuration information.  
Supplies Status: Shows the approximate percent life remaining of HP supplies.  
Actual supply life remaining can vary. Consider having a replacement supply  
available to install when print quality is no longer acceptable. The supply does not  
need to be replaced unless the print quality is no longer acceptable.  
●
Device Configuration: Shows the information found on the product configuration  
page.  
●
●
●
Network Summary: Shows the information found on the product network  
configuration page.  
Reports: Print the configuration and supplies status pages that the product  
generates.  
Event Log: Shows a list of all product events and errors.  
●
●
●
●
●
System tab  
Device Information: Provides basic product and company information.  
Paper Setup: Change the default paper-handling settings for the product.  
Print Quality: Change the default print-quality settings for the product.  
Provides the ability to configure the  
product from your computer.  
EcoSMART Console: Change the default times for entering Sleep mode and for  
Auto Power Down mode. Configure which events cause the product to wake.  
Paper Types: Configure print modes that correspond to the paper types that the  
●
product accepts.  
System Setup: Change the system defaults for the product.  
Service: Perform the cleaning procedure on the product.  
●
●
●
Save and Restore: Save the current settings for the product to a file on the  
computer. Use this file to load the same settings onto another product or to restore  
these settings to this product at a later time.  
Administration: Set or change the product password. Enable or disable product  
●
pictures.  
NOTE: The System tab can be password-protected. If this product is on a network,  
always consult with the administrator before changing settings on this tab.  
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Tab or section  
Description  
Print tab  
Printing: Change the default product print settings, such as number of copies and  
●
paper orientation. These are the same options that are available on the control  
panel.  
Provides the ability to change  
default print settings from your  
computer.  
PCL5c: View and change the PCL5c settings.  
●
●
●
●
●
●
PostScript: Turn off or on the Print PS Errors feature.  
Receive Options: Configure how the product handles incoming faxes.  
Phone Book: Add or delete entries in the fax phone book.  
Junk Fax List: Set fax numbers to block from sending faxes to the product.  
Fax Activity Log: Review recent fax activity for the product.  
Fax tab  
Scan tab  
Configure the Scan to Network Folder and Scan to E-mail features.  
Network Folder Setup: Configure folders on the network to which the product  
●
can save a scanned file.  
Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature.  
●
●
Outgoing E-mail Profiles: Set an email address that will appear as the “from”  
address for all emails sent from the product. Configure the SMTP Server information.  
E-mail Address Book: Add or delete entries in the email address book.  
●
●
E-mail Options: Configure a default subject line and body text. Configure default  
scan settings for emails.  
Networking tab  
Network administrators can use this tab to control network-related settings for the product  
when it is connected to an IP-based network. It also allows the network administrator to  
set up Wireless Direct functionality. This tab does not appear if the product is directly  
connected to a computer.  
Provides the ability to change  
network settings from your  
computer.  
HP Web Services tab  
HP Smart Install tab  
Use this tab to set up and use various Web tools with the product.  
Use this tab to disable HP Smart Install or to download and install the product software.  
HP Device Toolbox (Windows)  
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HP Utility for Mac OS X  
Use the HP Utility for Mac OS X to view or change product settings from your computer.  
You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-  
based network.  
Open HP Utility  
From the Finder, double-click Applications, double-click Hewlett-Packard, and then click HP  
Utility.  
If HP Utility is not included in the Utilities list, use the following procedure to open it:  
1.  
At the computer, open the Apple  
menu, click the System Preferences menu, and then click  
the Print & Fax icon or the Print & Scan icon.  
2. Select the product in the left side of the window.  
3. Click the Options & Supplies button.  
4. Click the Utility tab.  
5. Click the Open Printer Utility button.  
HP Utility features  
Use the HP Utility software to perform the following tasks:  
Obtain information about supplies status.  
●
●
●
●
●
●
●
Obtain information about the product, such as the firmware version and the serial number.  
Print a configuration page.  
Configure the paper type and size for the tray.  
Transfer files and fonts from the computer to the product.  
Upgrade the product firmware.  
Change the Bonjour name for the product on the Bonjour network.  
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Use HP Web Jetadmin software  
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of  
networked HP products, including printers, multifunction products, and digital senders. This single  
solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and  
imaging environment — ultimately increasing business productivity by helping you save time, control  
costs, and protect your investment.  
HP Web Jetadmin upgrades are periodically made available to provide support for specific product  
features. Go to www.hp.com/go/webjetadmin and click the Self Help and Documentation link to  
learn more about upgrades.  
Use HP Web Jetadmin software  
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Economy settings  
Print with EconoMode  
●
●
●
Set the Sleep Delay  
Set the Auto Power Down delay  
Print with EconoMode  
This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less  
toner. However, using EconoMode can also reduce print quality.  
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner  
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and  
is no longer acceptable, consider replacing the toner cartridge.  
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web  
Server  
1. From the software program, select the Print option.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Paper/Quality tab.  
4. Click the EconoMode check box.  
Set the Sleep Delay  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Open the following menus:  
System Setup  
Energy Settings  
Sleep Delay  
●
●
●
3. Select the time for the sleep delay.  
NOTE: The default value is 15 Minutes.  
Set the Auto Power Down delay  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Open the following menus:  
System Setup  
●
●
Energy Settings  
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Auto Power Down  
Power Down Delay  
●
●
3. Select the time for the power-down delay.  
NOTE: The default value is 30 Minutes.  
4. The product automatically wakes from the auto power-down mode when it receives jobs or when  
you touch the screen on the product control panel. You can change which events cause the  
product to wake. Open the following menus:  
System Setup  
●
●
●
●
Energy Settings  
Auto Power Down  
Wake Events  
To turn off a wake event, select the event and then select the No option.  
Economy settings  
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Product security features  
The product supports security standards and recommended protocols that help you keep the product  
secure, protect critical information on your network, and simplify the way you monitor and maintain the  
product.  
For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/  
secureprinting. The site provides links to white papers and FAQ documents about security features.  
Lock the product  
1. You can attach a security cable to the slot on  
the back of the product.  
Set or change the product password  
Use the HP Embedded Web Server to set a password or change an existing password for a product on  
a network.  
1.  
From the Home screen on the product control panel, touch the Network  
product IP address.  
button to find the  
2. To open the HP Embedded Web Server, enter the product IP address into the address line of a  
Web browser.  
NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for  
Windows or the HP Utility for Mac OS X.  
3. Click the System tab, and click the Administration link.  
NOTE: If a password has previously been set, you are prompted to provide the password. Enter  
the password, and then click the OK button.  
4. Enter the new password in the Password box and in the Confirm password box.  
5. At the bottom of the window, click the Apply button to save the password.  
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Upgrade the firmware  
HP offers periodic upgrades to the product firmware. You can load the firmware upgrades manually, or  
you can set the product to automatically load firmware upgrades.  
Manually upgrade the firmware  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Open the following menus:  
Service  
●
●
●
LaserJet Update  
Check For Updates Now  
3. Touch the Yes button to prompt the product to search for firmware upgrades. If the product detects  
an upgrade, it will begin the upgrade process.  
Set the product to automatically upgrade the firmware  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Open the following menus:  
Service  
●
●
●
●
LaserJet Update  
Manage Updates  
Prompt Before Install  
3. Touch the Install automatically option.  
Upgrade the firmware  
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9 Solve problems  
Solve problems checklist  
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Restore the factory-set defaults  
Control panel help system  
Paper feeds incorrectly or becomes jammed  
Clear jams  
Improve print quality  
Improve copy quality  
Improve scan quality  
Improve fax quality  
The product does not print or it prints slowly  
Solve walk-up USB printing problems  
Solve fax problems  
Solve USB connection problems  
Solve wired network problems  
Solve wireless network problems  
Solve product software problems with Windows  
Solve product software problems with Mac OS X  
Remove software (Windows)  
Remove software (Mac OS X)  
Solve scan to email problems  
Solve scan to network folder problems  
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Solve problems checklist  
Follow these steps when trying to solve a problem with the product.  
Step 1: Make sure that the product is set up correctly  
Step 2: Check the cabling or wireless connection  
Step 3: Check the control panel for error messages  
Step 4: Check the paper  
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Step 5: Check the software  
Step 6: Test print functionality  
Step 7: Test copy functionality  
Step 8: Test the fax functionality  
Step 9: Check the toner cartridge  
Step 10: Try sending a print job from a computer  
Step 11: Verify that the product is on the network  
Step 1: Make sure that the product is set up correctly  
1. Press the power button to turn on the product or to deactivate the Auto Power Down mode.  
2. Check the power-cable connections.  
3. Make sure that the line voltage is correct for the product power configuration. (See the label on  
the back of the product for voltage requirements.) If you are using a power strip and its voltage is  
not within specifications, connect the product directly to the wall outlet. If it is already connected to  
a wall outlet, try a different outlet.  
4. If none of these measures restores power, contact HP Customer Care.  
Step 2: Check the cabling or wireless connection  
1. Check the cable connection between the product and the computer. Make sure that the connection  
is secure.  
2. Make sure that the cable itself is not faulty by using a different cable, if possible.  
3. If the product is connected to a network, check the following items:  
Check the light next to the network connection on the product. If the network is active, the  
light is green.  
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Make sure that you are using a network cable and not a phone cord to connect to the  
network.  
Make sure the network router, hub, or switch is turned on and that it is working correctly.  
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If your computer or the product is connected to a wireless network, low signal quality or  
interference might be delaying print jobs.  
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●
If the product is connected wirelessly, print a Wireless Network Test Report to verify that the  
wireless connection is working correctly.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Touch the Self Diagnostics button.  
c. Touch the Run Wireless Test button to print the report.  
4. If you are using a personal firewall system on the computer, it might be blocking communication  
with the product. Try temporarily disabling the firewall to see if it is the source of the problem.  
Step 3: Check the control panel for error messages  
The control panel should indicate ready status. If an error message displays, resolve the error.  
Step 4: Check the paper  
1. Make sure that the paper that you are using meets specifications.  
2. Make sure that the paper is loaded correctly in the input tray.  
Step 5: Check the software  
1. Make sure that the product software is installed correctly.  
2. Verify that you have installed the print driver for this product. Check the program to make sure that  
you are using the print driver for this product.  
Step 6: Test print functionality  
1. Print a configuration report.  
a. From the Home screen on the product control panel, touch the Information  
b. Touch the Report button to print the configuration report.  
2. If the page does not print, verify that the input tray contains paper.  
3. If the page jams in the product, clear the jam.  
button.  
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Step 7: Test copy functionality  
1. Place the configuration page into the document feeder and make a copy. If paper does not feed  
smoothly through the document feeder, you might need to clean the document feeder rollers and  
separation pad. Make sure the paper meets specifications for this product.  
2. Place the configuration page onto the scanner glass and make a copy.  
3. If the print quality on the copied pages is not acceptable, clean the scanner glass and the small  
glass strip.  
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these can damage the product. Do not place liquids  
directly on the scanner glass. They might seep and damage the product.  
Step 8: Test the fax functionality  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Open the following menus:  
Service  
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●
Fax Service  
3. Touch the Run Fax Test button to print the Fax Test Report, which provides information about fax  
functionality.  
Step 9: Check the toner cartridge  
Print a supplies status page and check remaining life of the toner cartridge.  
1. From the Home screen on the product control panel, touch the Supplies  
2. Touch the Report button to print the supplies status page.  
button.  
Step 10: Try sending a print job from a computer  
1. Try printing the job from another computer that has the product software installed.  
2. Check the USB or network cable connection. Direct the product to the correct port, or reinstall the  
software, selecting the connection type that you are using.  
3. If the print quality is unacceptable, verify that the print settings are correct for the paper that you  
are using.  
Step 11: Verify that the product is on the network  
For networked products, open a Web browser, and enter the product IP address (from the previously  
printed configuration page) in the address box to open the HP Embedded Web Server (EWS). If the  
HP EWS does not open, reinstall the product on the network.  
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Restore the factory-set defaults  
Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It  
will not reset the page count, tray size, or language. To restore the product to the factory-default  
settings, follow these steps.  
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it  
also deletes any pages that are stored in the memory.  
1.  
On the product control panel, touch the Setup  
2. Scroll to and touch the Service menu.  
button.  
3. Scroll to and touch the Restore Defaults button, and then touch the OK button.  
The product automatically restarts.  
Restore the factory-set defaults  
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Control panel help system  
The product has a built-in Help system that explains how to use each screen. To open the Help system,  
touch the Help button in the upper-right corner of the screen.  
For some screens, the Help opens to a global menu where you can search for specific topics. You can  
browse through the menu structure by touching the buttons in the menu.  
Some Help screens include animations that guide you through procedures, such as clearing jams.  
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options  
for that screen.  
If the product alerts you of an error or warning, touch the Help button to open a message that  
describes the problem. The message also contains instructions to help solve the problem.  
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Paper feeds incorrectly or becomes jammed  
The product does not pick up paper  
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The product picks up multiple sheets of paper  
The document feeder jams, skews, or picks up multiple sheets of paper  
Prevent paper jams from the paper trays  
The product does not pick up paper  
If the product does not pick up paper from the tray, try these solutions.  
1. Open the product and remove any jammed sheets of paper.  
2. Load the tray with the correct size of paper for your job.  
3. Make sure the paper size and type are set correctly on the product control panel.  
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the  
guides to the appropriate indentation in the tray.  
5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt  
to feed the paper manually. Load paper, and continue.  
6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened  
with warm water.  
The product picks up multiple sheets of paper  
If the product picks up multiple sheets of paper from the tray, try these solutions.  
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not  
fan the paper. Return the stack of paper to the tray.  
2. Use only paper that meets HP specifications for this product.  
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different  
package.  
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray,  
straighten the stack, and then return some of the paper to the tray.  
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the  
guides to the appropriate indentation in the tray.  
6. Make sure the printing environment is within recommended specifications.  
Paper feeds incorrectly or becomes jammed  
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The document feeder jams, skews, or picks up multiple sheets of  
paper  
The original might have something on it, such as staples or self-adhesive notes, that must be  
removed.  
●
Make sure that the document-feeder cover is closed.  
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●
The pages might not be placed correctly. Straighten the pages and adjust the paper guides to  
center the stack.  
The paper guides must be touching the sides of the paper stack to work correctly. Make sure that  
the paper stack is straight and the guides are against the paper stack.  
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Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.  
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Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free  
cloth moistened with warm water.  
Prevent paper jams from the paper trays  
To reduce the number of paper jams, try these solutions.  
1. Use only paper that meets HP specifications for this product.  
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different  
package.  
3. Use paper that has not previously been printed or copied on.  
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray,  
straighten the stack, and then return some of the paper to the tray.  
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the  
guides so they are touching the paper stack without bending it.  
6. Make sure that the tray is fully inserted in the product.  
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and  
feed sheets one at a time.  
8. Verify that the tray is configured correctly for the paper type and size.  
9. Make sure the printing environment is within recommended specifications.  
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Clear jams  
Jam locations  
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Clear jams in the document feeder  
Clear jams in the output area  
Clear jams in Tray 1  
Clear jams in Tray 2 or optional Tray 3  
Clear jams in the fuser  
Clear jams in the duplexer  
Jam locations  
Use this illustration to identify locations of jams. In addition, instructions display on the control panel to  
direct you to the location of jammed paper and how to clear it.  
NOTE: Internal areas of the product that might need to be opened to clear jams have green handles  
or green labels.  
1
2
3
4
7
5
2
6
3
1
2
3
4
5
Document-feeder area  
Output-bin area  
Top-cover and toner-cartridge area  
Tray 1 area  
Tray 2 pickup area  
Duplexing area (remove Tray 2 for access)  
Optional Tray 3  
6
7
Rear door  
Clear jams  
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Clear jams in the document feeder  
1. Open the document-feeder cover.  
2. Gently pull the jammed paper out.  
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3. Close the document-feeder cover. Make sure it  
is completely closed.  
4. Open the scanner lid. If paper is jammed in  
the scanner lid, gently pull it out.  
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Clear jams in the output area  
1. If paper is visible from the output bin, grasp  
the leading edge and remove it.  
2
2. Open the rear door, and push down so it is  
fully opened to a 90° angle.  
NOTE: The rear door has two positions. It  
opens to a 45° angle for the rear output bin  
and to a 90° angle for clearing jams.  
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3. Remove any jammed paper.  
4. Close the rear door.  
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Clear jams in Tray 1  
1. If most of the sheet of paper is visible in the  
tray, slowly pull the jammed paper out of the  
product.  
If most of the sheet of paper has been pulled  
inside the product, continue with the following  
steps.  
2. Press the front-door-release button.  
2
3. Open the front door.  
1  
2
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4. Remove the toner cartridge.  
2
5. Lift the jam-access covers and remove any  
jammed paper.  
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6. Reinsert the toner cartridge.  
1
2
7. Close the front door.  
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2
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Clear jams in Tray 2 or optional Tray 3  
1. Remove the tray from the product.  
2. Remove the paper from the tray, and discard  
any damaged paper.  
3. Verify that the rear paper guide is adjusted to  
the indentation for the correct paper size. If  
necessary, pinch the release and move the  
rear paper guide to the correct position. It  
should click into place.  
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4. Load the paper into the tray. Make sure that  
the stack is flat at all four corners and that the  
top of the stack is below the maximum-height  
indicators.  
5. Reinsert and close the tray.  
1
2
2
6. Press the front-door-release button.  
2
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7. Open the front door.  
2
8. Remove the toner cartridge.  
2
9. Lift the jam-access covers and remove any  
jammed paper.  
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10. Reinsert the toner cartridge.  
1
2
11. Close the front door.  
1
2
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Clear jams in the fuser  
1. Press the front-door-release button.  
2
2. Open the front door.  
1  
2
3. Remove the toner cartridge.  
1
2
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4. Lift the jam-access covers and remove any  
jammed paper.  
5. Reinsert the toner cartridge.  
2
6. Close the front door.  
2
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Clear jams in the duplexer  
1. Completely remove Tray 2 from the product.  
2. Push the green button to release the duplex  
pan.  
3. Remove any jammed paper.  
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4. Close the duplex pan.  
5. Reinsert Tray 2.  
1
2
2
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Improve print quality  
Print from a different software program  
Set the paper-type setting for the print job  
Check the toner-cartridge status  
Print a cleaning page  
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Visually inspect the toner cartridge  
Check the paper and printing environment  
Check the EconoMode settings  
Try a different print driver  
Print from a different software program  
Try printing from a different software program. If the page prints correctly, the problem is with the  
software program from which you were printing.  
Set the paper-type setting for the print job  
Check the paper type-setting if you are printing from a software program and the pages have any of  
these problems:  
smeared print  
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●
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●
●
fuzzy print  
dark print  
curled paper  
scattered dots of toner  
loose toner  
small areas of missing toner  
Check the paper-type setting (Windows)  
1. From the software program, select the Print option.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Paper/Quality tab.  
4. From the Paper type drop-down list, click the More... option.  
5. Expand the list of Type is: options.  
6. Expand the category of paper types that best describes your paper.  
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7. Select the option for the type of paper you are using, and click the OK button.  
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box,  
click the OK button to print the job.  
Check the paper-type setting (Mac OS X)  
1. Click the File menu, and then click the Print option.  
2. In the Printer menu, select the product.  
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,  
and then click the Finishing menu.  
4. Select a type from the Media-type drop-down list.  
5. Click the Print button.  
Check the toner-cartridge status  
Check the supplies status page for the following information:  
Estimated percentage of cartridge life remaining  
Approximate pages remaining  
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●
Part numbers for HP toner cartridges  
Number of pages printed  
Use the following procedure to print the supplies status page:  
1. From the Home screen on the product control panel, touch the Supplies  
2. Touch the Report button to print the supplies status page.  
button.  
Print a cleaning page  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Service menu.  
3. Touch the Cleaning Page button.  
4. Load plain letter or A4 paper when you are prompted.  
5. Touch the OK button to begin the cleaning process.  
The product prints the first side and then prompts you to remove the page from the output bin and  
reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the  
page that prints.  
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Visually inspect the toner cartridge  
1. Remove the toner cartridge from the product, and verify that the sealing tape has been removed.  
2. Check the memory chip for damage.  
3. Examine the surface of the green imaging drum on the toner cartridge.  
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-  
quality problems.  
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner  
cartridge.  
5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times  
and reinstall it. Print a few pages to see if the problem has resolved.  
Check the paper and printing environment  
Use paper that meets HP specifications  
Use different paper if you are having any of the following problems:  
The printing is too light or seems faded in areas.  
Specks of toner are on the printed pages.  
Toner is smearing on the printed pages.  
Printed characters seem misformed.  
Printed pages are curled.  
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●
●
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●
Always use a paper type and weight that this product supports. In addition, follow these guidelines  
when selecting paper:  
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust,  
wrinkles, voids, staples, and curled or bent edges.  
●
Use paper that has not been previously printed on.  
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●
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use  
in inkjet printers.  
Use paper that is not too rough. Using smoother paper generally results in better print quality.  
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Check the product environment  
Verify that the product is operating within the environmental specifications listed in the product  
Warranty and Legal Guide.  
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Check the EconoMode settings  
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner  
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and  
is no longer acceptable, consider replacing the toner cartridge.  
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that  
driver, you can enable the feature by using the HP Embedded Web Server.  
Follow these steps if the entire page is too dark or too light.  
1. From the software program, select the Print option.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Paper/Quality tab, and locate the Print Quality area.  
4. If the entire page is too dark, use these settings:  
Select the 600 dpi option.  
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●
Select the EconoMode check box to enable it.  
If the entire page is too light, use these settings:  
Select the FastRes 1200 option.  
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●
Clear the EconoMode check box to disable it.  
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click  
the OK button to print the job.  
Try a different print driver  
You might need to use a different print driver if the printed page has unexpected lines in graphics,  
missing text, missing graphics, incorrect formatting, or substituted fonts.  
HP PCL 6 driver  
Provided as the default driver. This driver is automatically installed unless you  
select a different one.  
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Recommended for all Windows environments  
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Provides the overall best speed, print quality, and product-feature support for  
most users  
Developed to align with the Windows Graphic Device Interface (GDI) for the  
best speed in Windows environments  
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●
Might not be fully compatible with third-party and custom software programs  
that are based on PCL 5  
Recommended for printing with Adobe® software programs or with other  
highly graphics-intensive software programs  
HP UPD PS driver  
Provides support for printing from postscript emulation needs, or for postscript  
flash font support  
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HP UPD PCL 5  
Recommended for general office printing in Windows environments  
Compatible with previous PCL versions and older HP LaserJet products  
The best choice for printing from third-party or custom software programs  
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The best choice when operating with mixed environments, which require the  
product to be set to PCL 5 (UNIX, Linux, mainframe)  
Designed for use in corporate Windows environments to provide a single  
driver for use with multiple product models  
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●
Preferred when printing to multiple product models from a mobile Windows  
computer  
HP UPD PCL 6  
Recommended for printing in all Windows environments  
●
●
Provides the overall best speed, print quality, and product feature support for  
most users  
Developed to align with Windows Graphic Device Interface (GDI) for best  
speed in Windows environments  
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●
Might not be fully compatible with third-party and custom solutions based on  
PCL5  
Download additional print drivers from this Web site: www.hp.com/go/ljmfpM521series_software.  
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Improve copy quality  
Check the scanner glass for dirt and smudges  
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●
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●
Check the paper settings  
Optimize for text or pictures  
Edge-to-edge copying  
Clean the pickup rollers and separation pad in the document feeder  
Check the scanner glass for dirt and smudges  
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can  
affect performance. Use the following procedure to clean the scanner.  
1. Press the power button to turn the product off,  
and then disconnect the power cable from the  
electrical outlet.  
2
2. Open the scanner lid.  
3. Clean the scanner glass, the document feeder  
strips, and the white plastic backing with a soft  
cloth or sponge that has been moistened with  
nonabrasive glass cleaner.  
CAUTION: Do not use abrasives, acetone,  
benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these  
can damage the product. Do not place liquids  
directly on the glass or platen. They might seep  
and damage the product.  
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4. Dry the glass and white plastic parts with a  
chamois or a cellulose sponge to prevent  
spotting.  
5. Connect the power cable to an outlet, and  
then press the power button to turn the product  
on.  
2
Check the paper settings  
1. From the Home screen on the product control panel, touch the Copy button.  
2. Touch the Settings button, and then scroll to and touch the Paper button.  
3. From the list of paper sizes, touch the name of the paper size that is in Tray 1.  
4. From the list of paper types, touch the name of the paper type that is in Tray 1.  
5. Touch the Start Copy button to start copying.  
Optimize for text or pictures  
The following copy-quality settings are available:  
Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the  
default setting.  
●
Mixed: Use this setting for documents that contain a mixture of text and graphics.  
Text: Use this setting for documents that contain mostly text.  
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●
Picture: Use this setting for documents that contain mostly graphics.  
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1. Load the document onto the scanner glass or  
into the document feeder.  
2. From the Home screen on the product control  
panel, touch the Copy button.  
3. Touch the Settings button, and then scroll to  
and touch the Optimize button. Touch the  
arrow buttons to scroll through the options,  
and then touch an option to select it.  
4. Touch the Start Copy button to start copying.  
Edge-to-edge copying  
The product cannot print fully edge-to-edge. There is a 4 mm unprintable border around the page.  
Considerations for printing or scanning documents with cropped edges:  
When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from  
the corner indicated by the icon on the scanner. Recopy or scan in this position.  
●
When the original is the size of the printed output that you want, use the Reduce/Enlarge feature  
to reduce the image so the copy is not cropped.  
●
Clean the pickup rollers and separation pad in the document  
feeder  
If the product document feeder experiences paper-handling problems, such as jams or multiple-page  
feeds, clean the document-feeder rollers and separation pad.  
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1. Open the document-feeder cover.  
2. Use a moist, lint-free cloth to wipe both pickup  
rollers and the separation pad to remove dirt.  
CAUTION: Do not use abrasives, acetone,  
benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these  
can damage the product. Do not place liquids  
directly on the glass or platen. They might seep  
and damage the product.  
3. Close the document-feeder cover.  
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Improve scan quality  
Check the scanner glass for dirt and smudges  
●
Clean the pickup rollers and separation pad in the document feeder  
●
Check the scanner glass for dirt and smudges  
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can  
affect performance. Use the following procedure to clean the scanner.  
1. Press the power button to turn the product off,  
and then disconnect the power cable from the  
electrical outlet.  
2
2. Open the scanner lid.  
3. Clean the scanner glass, the document feeder  
strips, and the white plastic backing with a soft  
cloth or sponge that has been moistened with  
nonabrasive glass cleaner.  
CAUTION: Do not use abrasives, acetone,  
benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these  
can damage the product. Do not place liquids  
directly on the glass or platen. They might seep  
and damage the product.  
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4. Dry the glass and white plastic parts with a  
chamois or a cellulose sponge to prevent  
spotting.  
5. Connect the power cable to an outlet, and  
then press the power button to turn the product  
on.  
2
Clean the pickup rollers and separation pad in the document  
feeder  
If the product document feeder experiences paper-handling problems, such as jams or multiple-page  
feeds, clean the document-feeder rollers and separation pad.  
1. Open the document-feeder cover.  
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2. Use a moist, lint-free cloth to wipe both pickup  
rollers and the separation pad to remove dirt.  
CAUTION: Do not use abrasives, acetone,  
benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these  
can damage the product. Do not place liquids  
directly on the glass or platen. They might seep  
and damage the product.  
3. Close the document-feeder cover.  
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Improve fax quality  
Check the scanner glass for dirt and smudges  
●
●
●
●
●
●
●
Check the send-fax resolution setting  
Check the error correction setting  
Send to a different fax machine  
Clean the pickup rollers and separation pad in the document feeder  
Check the fit-to-page setting  
Check the sender's fax machine  
Check the scanner glass for dirt and smudges  
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can  
affect performance. Use the following procedure to clean the scanner.  
1. Press the power button to turn the product off,  
and then disconnect the power cable from the  
electrical outlet.  
2
2. Open the scanner lid.  
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3. Clean the scanner glass, the document feeder  
strips, and the white plastic backing with a soft  
cloth or sponge that has been moistened with  
nonabrasive glass cleaner.  
CAUTION: Do not use abrasives, acetone,  
benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these  
can damage the product. Do not place liquids  
directly on the glass or platen. They might seep  
and damage the product.  
4. Dry the glass and white plastic parts with a  
chamois or a cellulose sponge to prevent  
spotting.  
5. Connect the power cable to an outlet, and  
then press the power button to turn the product  
on.  
2
Check the send-fax resolution setting  
If the product was unable to send a fax because the receiving fax machine did not answer or was busy,  
the product attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-  
communication-error options.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Open the Fax Resolution menu.  
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Check the error correction setting  
Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If  
the product detects an error during the transmission and the error-correction setting is On, the product  
can request that the portion of the fax be resent. The factory-set default for error correction is On.  
You should turn off error correction only if you are having trouble sending or receiving a fax, and you  
are willing to accept the errors in the transmission. Turning off the setting might be useful when you are  
trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone  
connection.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Service menu.  
3. Touch the Fax Service menu.  
4. Touch the Error Correction button, and then touch the On button.  
Send to a different fax machine  
Send the fax job to a different fax machine to see if another machine will successfully receive the fax  
job.  
Clean the pickup rollers and separation pad in the document  
feeder  
If the product document feeder experiences paper-handling problems, such as jams or multiple-page  
feeds, clean the document-feeder rollers and separation pad.  
1. Open the document-feeder cover.  
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2. Use a moist, lint-free cloth to wipe both pickup  
rollers and the separation pad to remove dirt.  
CAUTION: Do not use abrasives, acetone,  
benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these  
can damage the product. Do not place liquids  
directly on the glass or platen. They might seep  
and damage the product.  
3. Close the document-feeder cover.  
Check the fit-to-page setting  
If the product printed a fax job off the page, turn on the fit-to-page feature from the product control  
panel.  
NOTE: Make sure that the default paper size setting matches the size of the paper in the tray.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Touch the Fit to Page button, and then touch the On button.  
Check the sender's fax machine  
Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.  
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The product does not print or it prints slowly  
The product does not print  
If the product does not print at all, try the following solutions.  
1. Make sure the product is turned on and that the control panel indicates it is ready.  
If the control panel does not indicate the product is ready, turn the product off and then on  
again.  
◦
If the control panel indicates the product is ready, try sending the job again.  
◦
2. If the control panel indicates the product has an error, resolve the error and then try sending the  
job again.  
3. Make sure the cables are all connected correctly. If the product is connected to a network, check  
the following items:  
Check the light next to the network connection on the product. If the network is active, the  
light is green.  
◦
◦
◦
Make sure that you are using a network cable and not a phone cord to connect to the  
network.  
Make sure the network router, hub, or switch is turned on and that it is working correctly.  
4. Install the HP software from the CD that came with the product. Using generic print drivers can  
cause delays clearing jobs from the print queue.  
5. From the list of printers on your computer, right-click the name of this product, click Properties,  
and open the Ports tab.  
If you are using a network cable to connect to the network, make sure the printer name listed  
◦
on the Ports tab matches the product name on the product configuration page.  
If you are using a USB cable and are connecting to a wireless network, make sure the box is  
◦
checked next to Virtual printer port for USB.  
6. If you are using a personal firewall system on the computer, it might be blocking communication  
with the product. Try temporarily disabling the firewall to see if it is the source of the problem.  
7. If your computer or the product is connected to a wireless network, low signal quality or  
interference might be delaying print jobs.  
The product does not print or it prints slowly  
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The product prints slowly  
If the product prints, but it seems slow, try the following solutions.  
1. Make sure the computer meets the minimum specifications for this product. For a list of  
specifications, go to this Web site: www.hp.com/support/ljmfpM521series.  
2. When you configure the product to print on some paper types, such as heavy paper, the product  
prints more slowly so it can correctly fuse the toner to the paper. If the paper type setting is not  
correct for the type of paper you are using, change the setting to the correct paper type.  
3. If your computer or the product is connected to a wireless network, low signal quality or  
interference might be delaying print jobs.  
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Solve walk-up USB printing problems  
The USB Flash Drive menu does not open when you insert the USB flash drive  
●
●
●
The file does not print from the USB flash drive  
The file that you want to print is not listed in the USB Flash Drive menu  
The USB Flash Drive menu does not open when you insert the USB  
flash drive  
1. You might be using a USB flash drive or a file system that this product does not support. Save the  
files on a standard USB flash drive that uses File Allocation Table (FAT) file systems. The product  
supports FAT12, FAT16, and FAT32 USB storage accessories.  
2. If another menu is already open, close that menu and then reinsert the USB flash drive.  
3. The USB flash drive might have multiple partitions. (Some USB flash drive manufacturers install  
software on the drive that creates partitions, similar to a CD.) Reformat the USB flash drive to  
remove the partitions, or use a different USB flash drive.  
4. The USB flash drive might require more power than the product can provide.  
a. Remove the USB flash drive.  
b. Turn the product off and then on.  
c. Use a USB flash drive that has its own power supply or that requires less power.  
5. The USB flash drive might not be functioning correctly.  
a. Remove the USB flash drive.  
b. Turn the product off and then on.  
c. Try printing from another USB flash drive.  
The file does not print from the USB flash drive  
1. Make sure paper is in the tray.  
2. Check the control panel for messages. If paper is jammed in the product, clear the jam.  
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The file that you want to print is not listed in the USB Flash Drive  
menu  
1. You might be trying to print a file type that the USB printing feature does not support. The product  
supports .PDF and .JPEG file types.  
2. You might have too many files in a single folder on the USB flash drive. Reduce the number of files  
in the folder by moving them to subfolders.  
3. You might be using a character set for the file name that the product does not support. In this case,  
the product replaces the file names with characters from a different character set. Rename the files  
using ASCII characters.  
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Solve fax problems  
Checklist for solving fax problems  
Perform a fax diagnostic test  
Fax trace report  
●
●
●
●
●
●
●
●
●
Fax error report printing  
Set the fax-error-correction mode  
Change the fax speed  
Solve problems sending faxes  
Solve problems receiving faxes  
Solve general fax problems  
Checklist for solving fax problems  
Several possible fixes are available. After each recommended action, retry faxing to see if the  
●
problem is resolved.  
For best results during fax problem solving, make sure the line from the product is connected  
directly to the wall phone port. Disconnect all other devices that are connected to the product.  
●
1. Verify that the telephone cord is connected to the correct port on the back of the product.  
2. Check the phone line by using the fax test:  
a.  
From the Home screen on the product control panel, touch the Setup  
touch the Service menu.  
button, and then  
b. Select the Fax Service menu.  
c. Select the Run Fax Test option. The product prints a fax test report.  
The report contains the following possible results:  
Pass: The report contains all of the current fax settings for review.  
●
●
Fail: The report indicates the nature of the error and contains suggestions for how to  
resolve the issue.  
3. Verify that the product firmware is current:  
a. Print a configuration page from the control panel Reports menu to obtain the current firmware  
date code.  
b. Go to www.hp.com.  
1. Click the Support & Drivers link.  
2. Click the Download drivers and software (and firmware) link option.  
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3. In the For product box, enter the product model number, and then click the Go button.  
4. Click the link for your operating system.  
5. Scroll to the Firmware section of the table.  
If the listed version matches the version on the configuration page, you have the  
most current version.  
◦
If the versions are different, download the firmware upgrade file and upgrade the  
firmware on the product following the on-screen instructions.  
◦
NOTE: The product must be connected to a computer with internet access to  
upgrade firmware.  
Resend the fax.  
◦
4. Verify that the fax was set up when the product software was installed.  
From the computer, in the HP program folder, run the Fax Setup Utility.  
5. Verify that the telephone service supports analog fax.  
If using ISDN or digital PBX, contact your service provider for information about configuring  
to an analog fax line.  
●
If using a VoIP service, change the Fax Speed setting to Slow(V.29) from the control panel.  
Ask if your service provider supports fax and for the recommended fax modem speed. Some  
companies might require an adapter.  
●
If you are using a DSL service, make sure that a filter is included on the phone-line connection  
to the product. Contact the DSL service provider, or purchase a DSL filter if you do not have  
one. If a DSL filter is installed, try another filter because filters can be defective.  
●
6. If the error persists, find more detailed problem-solving solutions in the sections that follow this one.  
Perform a fax diagnostic test  
From the product control panel, you can run a diagnostic test that provides information about the  
product fax settings.  
1.  
From the Home screen on the product control panel, touch the Setup  
2. Open the following menus:  
button.  
Service  
●
●
Fax Service  
3. Touch the Run Fax Test button to start the test. The product prints a test page that shows test results.  
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Fax trace report  
A fax T.30 trace report has information that can help resolve fax transmission problems. If you call HP  
for help in resolving these problems, print a T.30 trace report before you call.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Service menu.  
3. Touch the Fax Service menu.  
4. Touch the Print T.30 Trace button, and then touch the Now button.  
NOTE: This procedure prints a report for the last fax job, successful or not. To generate a report for  
each unsuccessful fax job, select the If Error setting. To generate a report for each fax job, select the At  
End of Call setting.  
Fax error report printing  
Use the following instructions to print fax logs and reports:  
Print all fax reports  
Use this procedure to print all of the following reports at one time:  
Last Call Report  
●
●
●
●
●
●
●
Fax Activity Log  
Phone Book Report  
Junk Fax List  
Billing Report (when Billing Codes are turned on)  
Configuration Report  
Usage Page  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Fax Reports button.  
4. Touch the Print All fax Reports button.  
Print individual fax reports  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
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3. Touch the Fax Reports button.  
4. Touch the name of the report that you want to print.  
Set the fax error report  
A fax error report is a brief report that indicates the product experienced a fax job error. You can set it  
to print after the following events:  
Every fax error (the factory-set default)  
Send fax error  
●
●
●
●
Receive fax error  
Never  
NOTE: With this option, you will have no indication that a fax failed to be transmitted unless  
you print a fax activity log.  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Fax Reports button.  
4. Touch the Fax Error Report button, and then touch the printing option that you want to use.  
Set the fax-error-correction mode  
Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If  
the product detects an error during the transmission and the error-correction setting is On, the product  
can request that the portion of the fax be resent. The factory-set default for error correction is On.  
You should turn off error correction only if you are having trouble sending or receiving a fax, and you  
are willing to accept the errors in the transmission. Turning off the setting might be useful when you are  
trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone  
connection.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Service menu.  
3. Touch the Fax Service menu.  
4. Touch the Error Correction button, and then touch the On button.  
Change the fax speed  
The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwide  
standard for full-duplex modems that send and receive data across telephone lines at up to 33,600 bits  
per second (bps). The factory-set default for the fax-speed setting is Fast(V.34).  
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You should change the setting only if you are having trouble sending a fax to or receiving a fax from a  
particular device. Decreasing the fax speed might be useful when you are trying to send a fax  
overseas, or receive one from overseas, or if you are using a satellite telephone connection.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Fax Speed button, and then touch the speed setting that you want to use.  
Solve problems sending faxes  
An error message displays on the control panel  
●
●
●
The control panel displays a Ready message with no attempt to send the fax  
The control panel displays the message "Storing page 1" and does not progress beyond that  
message  
Faxes can be received, but not sent  
●
●
●
●
●
●
●
Product is password protected  
Unable to use fax functions from the control panel  
Unable to use speed dials  
Unable to use group dials  
Receive a recorded error message from the phone company when trying to send a fax  
Unable to send a fax when a phone is connected to the product  
An error message displays on the control panel  
The Communication error message appears  
Allow the product to retry sending the fax. Re-sending temporarily reduces the fax speed.  
●
●
Disconnect the product telephone cord from the wall, connect a telephone to the phone jack on the  
wall, and try making a call. Connect the product phone cord to a jack for another phone line.  
Try a different phone cord.  
●
●
From the control panel, change the Fax Speed option to the Medium(V.17) setting or Slow(V.29)  
setting.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Advanced Setup menu.  
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d. Open the Fax Speed menu.  
e. Select the correct setting.  
Turn off the Error Correction option.  
●
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Service menu.  
c. Open the Fax Service menu.  
d. Open the Error Correction menu.  
e. Select the Off setting.  
NOTE: Turning off the Error Correction option can reduce image quality.  
If the error persists, contact HP. See www.hp.com/support/ljmfpM521series or the support flyer  
that came in the product box.  
●
No dial tone  
Make sure that the telephone cord is connected to the correct port on the product.  
●
●
Make sure that the telephone cord from the product is connected directly to the wall telephone  
jack.  
Check for a dial tone on the phone line by using the Start Fax button.  
●
●
Disconnect the product telephone cord from the wall, connect a telephone to the phone jack on the  
wall, and try making a voice call.  
Disconnect the telephone cord from both the product and the wall and reconnect the cord.  
Make sure that you are using the telephone cord that came with the product.  
Connect the product phone cord to a jack for another phone line.  
●
●
●
●
Check the phone line by using the Run Fax Test option from the Service menu on the control panel.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Service menu.  
c. Open the Fax Service menu.  
d. Select the Run Fax Test item.  
The Fax is busy message appears  
Try sending the fax again.  
●
●
●
Call the recipient to ensure that the fax machine is on and ready.  
Check that you are dialing the correct fax number.  
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Check for a dial tone on the phone line by using the Start Fax button.  
●
●
Make sure that the phone line is working by disconnecting the product, connecting a telephone to  
the phone line, and making a voice call.  
Connect the product phone cord to a jack for another phone line, and try sending the fax again.  
Try a different phone cord.  
●
●
●
●
Send the fax at a later time.  
If the error persists, contact HP. See www.hp.com/support/ljmfpM521series or the support flyer  
that came in the product box.  
The No fax answer message appears  
Try to resend the fax.  
●
●
●
●
Call the recipient to ensure that the fax machine is on and ready.  
Check that you are dialing the correct fax number.  
Disconnect the product telephone cord from the wall, connect a telephone to the phone jack on the  
wall, and try making a voice call.  
Connect the product phone cord to a jack for another phone line.  
Try a different phone cord.  
●
●
●
Make sure that the phone cord from the wall telephone jack is connected to the line  
port.  
Check the phone line by using the Run Fax Test option from the Service menu on the control panel.  
a.  
●
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Service menu.  
c. Open the Fax Service menu.  
d. Select the Run Fax Test item.  
If the error persists, contact HP. See www.hp.com/support/ljmfpM521series or the support flyer  
that came in the product box.  
●
Document feeder paper jam  
Verify that the paper meets product size requirements. The product does not support pages longer  
●
than 381 mm (15 in) for faxing.  
Copy or print the original to letter, A4, or legal size paper, and then resend the fax.  
●
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The Fax storage is full message appears  
Turn the product off then on.  
●
●
Print stored faxes that have not been printed.  
a. Touch the Fax button, and then touch the Fax Menu button.  
b. Open the Receive Options menu.  
c. Select the Print Private Faxes item.  
d. Provide the password when the product prompts you.  
Delete stored faxes from memory.  
●
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Service menu.  
c. Open the Fax Service menu.  
d. Select the Clear Saved Faxes item.  
Divide the large fax job into smaller sections, and then fax them individually.  
●
Scanner error  
Verify that the paper meets product size requirements. The product does not support pages longer  
than 381 mm (15 in) for faxing.  
●
Copy or print the original onto letter, A4, or legal size paper and then resend the fax.  
●
The control panel displays a Ready message with no attempt to send the fax  
Check the fax activity log for errors.  
●
a. Touch the Fax button, and then touch the Fax Menu button.  
b. Open the Fax Reports menu.  
c. Open the Fax Activity Log menu.  
d. Select the Print Log Now option.  
If a phone is connected to the product, make sure that the phone is hung up.  
Disconnect all other lines between the fax and the product.  
Connect the product directly into the wall telephone jack and resend the fax.  
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The control panel displays the message "Storing page 1" and does not  
progress beyond that message  
Delete stored faxes from memory.  
a.  
●
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Service menu.  
c. Open the Fax Service menu.  
d. Select the Clear Saved Faxes item.  
Faxes can be received, but not sent  
Send fax and nothing happens.  
1. Check for a dial tone on the phone line by using the Start Fax button.  
2. Turn the product off then on.  
3. Use the control panel or the HP Fax Setup Wizard to configure the fax time, date, and fax header  
information.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Fax Header menu.  
e. Enter the correct settings.  
4. Verify that any extension phones on the line are hung up.  
5. If using a DSL service, make sure that the phone line connection to the product includes a high-  
pass filter.  
Product is password protected  
If a network administrator has set a product password, then you must obtain the password in order to  
use the product fax features.  
Unable to use fax functions from the control panel  
The product might be password protected. Use the HP Embedded Web Server, HP Toolbox  
software, or the control panel to set a password.  
●
If you do not know the password for the product, contact your system administrator.  
Verify with the system administrator that the fax functionality has not been disabled.  
●
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Unable to use speed dials  
Make sure that the fax number is valid.  
●
●
If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed  
dial number.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Dial Prefix menu.  
e. Select the On setting.  
Unable to use group dials  
Make sure that the fax number is valid.  
●
●
If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed  
dial number.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Dial Prefix menu.  
e. Select the On setting.  
Set up all entries in the group with speed dial entries.  
a. Open an unused speed dial entry.  
b. Enter the fax number for the speed dial.  
c. Touch the OK button to save the speed dial.  
●
Receive a recorded error message from the phone company when trying to  
send a fax  
Make sure you dial the fax number correctly, and make sure that the phone service is not blocked.  
For example, some phone services might prevent long distance calling.  
●
If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed  
dial number.  
●
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
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d. Open the Dial Prefix menu.  
e. Select the On setting.  
NOTE: To send a fax without a prefix, when the Dial Prefix option is turned on, send the fax  
manually.  
Send a fax to an international number  
●
a. If a prefix is required, manually dial the telephone number with the prefix.  
b. Enter the country/region code before dialing the phone number.  
c. Wait for pauses as you hear the tones on the phone.  
d. Send the fax manually from the control panel.  
Unable to send a fax when a phone is connected to the product  
Make sure that the telephone is hung up.  
●
●
●
Make sure that the telephone is not being used for a voice call when faxing.  
Disconnect the phone from the line, and then try sending the fax.  
Solve problems receiving faxes  
The fax does not respond  
●
●
●
●
●
●
An error message displays on the control panel  
A fax is received but does not print  
Sender receives a busy signal  
No dial tone  
Cannot send or receive a fax on a PBX line  
The fax does not respond  
The fax has a dedicated phone line  
Set the Answer Mode option to the Automatic setting from the control panel.  
a.  
●
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Answer Mode menu.  
e. Select the Automatic setting.  
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An answering machine is connected to the product  
Set the Answer Mode option to the TAM setting and connect the answering machine to the  
●
“telephone” port.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Answer Mode menu.  
e. Select the TAM setting.  
If the TAM setting is unavailable, set the Answer Mode option to the Automatic setting.  
Set the Rings to Answer setting to at least one ring more than the number of rings for which the  
answering machine is set.  
●
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Rings to Answer menu.  
e. Select the correct setting.  
Connect the answering machine to the “telephone” port.  
●
●
If the product has a telephone handset connected, set the Answer Mode option to the Fax/Tel  
setting to route calls to the correct device. When detecting a voice call, the product generates a  
ring tone that alerts you to pick up the telephone handset.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Answer Mode menu.  
e. Select the Fax/Tel setting.  
The Answer Mode setting is set to the Manual setting  
Touch the Start Fax button on the product control panel.  
●
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Voice mail is available on the fax line  
Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on the  
●
product to match the ring pattern supplied by the telephone company. Contact your telephone  
company for information.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Distinctive Ring menu.  
e. Select the correct setting.  
Buy a dedicated line for faxing.  
●
●
Set the Answer Mode option to the Manual setting.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Answer Mode menu.  
e. Select the Manual setting.  
NOTE: You must be present to receive faxes.  
The product is connected to a DSL phone service  
Check the installation and features. A DSL modem requires a high-pass filter on the phone line  
connection to the product. Contact your DSL service provider for a filter or buy a filter.  
●
Verify that the filter is connected.  
●
●
Replace the existing filter to make sure that it is not defective.  
The product uses a fax over IP or VoIP phone service  
Set the Fax Speed option to the Slow(V.29) or Medium(V.17) setting.  
a.  
●
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Advanced Setup menu.  
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d. Open the Fax Speed menu.  
e. Select the correct setting.  
Contact your service provider to make sure that fax is supported and for a recommended fax  
speed settings. Some companies might require an adapter.  
●
An error message displays on the control panel  
The No fax detected. message displays  
NOTE: This error does not always refer to a missed fax. If a voice call is made to a fax number by  
mistake and the caller hangs up, the No fax detected. message displays on the control panel.  
Ask the sender to resend the fax.  
●
●
●
●
●
Make sure that the telephone cord from the product is connected to the wall telephone jack.  
Try a different phone cord.  
Connect the product phone cord to a jack for another phone line.  
Make sure the telephone line and phone wall jack are active by connecting a telephone and  
checking for a dial tone.  
Make sure that the telephone cord is connected to the “line” port on the product.  
Check the phone line by running a fax test from the control panel.  
●
●
●
If the error persists, contact HP. See www.hp.com/support/ljmfpM521series or the support flyer  
that came in the product box.  
The Communication error message appears  
Ask the sender to send the fax again or send at a later time when line conditions have improved.  
●
●
Disconnect the product telephone cord from the wall, connect a telephone to the phone jack on the  
wall, and try making a call. Plug the product phone cord into a jack for another phone line.  
Try a different phone cord.  
●
●
Set the Fax Speed option to the Slow(V.29) or Medium(V.17) setting.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Advanced Setup menu.  
d. Open the Fax Speed menu.  
e. Select the correct setting.  
Turn off the Error Correction feature to prevent automatic error correction.  
●
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NOTE: Turning off the Error Correction feature can reduce image quality.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Service menu.  
c. Open the Fax Service menu.  
d. Open the Error Correction menu.  
e. Select the Off setting.  
Print the Fax Activity Log report from the control panel to determine if the error occurs with a  
specific fax number.  
●
a. Touch the Fax button, and then touch the Fax Menu button.  
b. Open the Fax Reports menu.  
c. Open the Fax Activity Log menu.  
d. Select the Print Log Now option.  
If the error persists, contact HP. See www.hp.com/support/ljmfpM521series or the support flyer  
that came in the product box.  
●
The Fax storage is full message appears  
Turn the product off then on.  
●
●
●
●
Print all of the faxes, and then have the sender resend the fax.  
Ask the sender to divide a large fax job into smaller sections, and then fax them individually.  
Make sure that the resolution of the sending fax machine is not set to the Photo setting or the  
Superfine setting.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Advanced Setup menu.  
d. Open the Fax Resolution menu.  
e. Select the correct setting.  
Cancel all fax jobs or clear the faxes from memory.  
●
The Fax is busy message appears  
The product cannot receive a fax while attempting to send one. Cancel the fax send and try  
sending at a later time.  
●
Allow the product to try sending the fax again.  
●
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A fax is received but does not print  
The Private Receive feature is on  
When the Private Receive feature is activated, received faxes are stored in memory. A password is  
●
required to print the stored faxes.  
Enter the password to print the fax. If you do not know the password, contact the product  
administrator.  
●
NOTE: Memory errors might occur if the faxes are not printed. The product will not answer if the  
memory is full.  
Sender receives a busy signal  
A handset is connected to the product  
Make sure the phone is hung up.  
●
●
Change the Answer Mode option to match the product setup.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Answer Mode menu.  
e. Select the setting that matches the product setup.  
Set the Answer Mode option to the Fax/Tel setting to automatically receive faxes. The Fax/  
Tel setting automatically detects whether the incoming transmission is a fax or a voice call  
and routes the call to the appropriate device.  
A phone line splitter is being used  
If you are using a phone line splitter, remove the splitter and set up the phone as a downstream  
●
phone.  
Make sure the phone is hung up.  
●
●
Make sure the phone is not being used for a voice call when faxing.  
No dial tone  
If using a phone line splitter, remove the phone line splitter and set up the phone as a downstream  
phone.  
●
Cannot send or receive a fax on a PBX line  
If you are using a PBX phone line, contact your PBX administrator to configure an analog fax line  
for your product.  
●
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Solve general fax problems  
Faxes are sending slowly  
●
●
●
Fax quality is poor  
Fax cuts off or prints on two pages  
Faxes are sending slowly  
The product is experiencing poor phone line quality.  
Retry sending the fax when the line conditions have improved.  
Check with the phone service provider that the line supports fax.  
Turn off the Error Correction setting.  
●
●
●
a. Open the Setup Menu menu.  
b. Open the Service menu.  
c. Open the Fax Service menu.  
d. Open the Error Correction menu.  
e. Select the Off setting.  
NOTE: This can reduce image quality.  
Use white paper for the original. Do not use colors such as gray, yellow, or pink.  
Increase the Fax Speed setting.  
●
●
a. Open the Setup Menu menu.  
b. Open the Fax Setup menu.  
c. Open the Advanced Setup menu.  
d. Open the Fax Speed menu.  
e. Select the correct setting.  
Divide large fax jobs into smaller sections, and then fax them individually.  
Change the fax settings on the control panel to a lower resolution.  
a. Open the Setup Menu menu.  
●
●
b. Open the Fax Setup menu.  
c. Open the Advanced Setup menu.  
d. Open the Fax Resolution menu.  
e. Select the correct setting.  
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Fax quality is poor  
Fax is blurry or light.  
Increase fax resolution when sending faxes. Resolution does not affect received faxes.  
●
a. Open the Setup Menu menu.  
b. Open the Fax Setup menu.  
c. Open the Advanced Setup menu.  
d. Open the Fax Resolution menu.  
e. Select the correct setting.  
NOTE: Increasing resolution slows transmission speed.  
Turn on the Error Correction setting from the control panel.  
a. Open the Setup Menu menu.  
●
b. Open the Service menu.  
c. Open the Fax Service menu.  
d. Open the Error Correction menu.  
e. Select the On setting.  
Check the toner cartridges and replace if necessary.  
Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.  
●
●
Fax cuts off or prints on two pages  
Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default  
●
Paper Size settings.  
a. Open the Setup Menu menu.  
b. Open the System Setup menu.  
c. Open the Paper Setup menu.  
d. Open the Default Paper Size menu.  
e. Select the correct setting.  
Set the paper type and size for the tray used for faxes.  
Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper.  
a. Open the Setup Menu menu.  
●
●
b. Open the Fax Setup menu.  
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c. Open the Advanced Setup menu.  
d. Open the Fit to Page menu.  
e. Select the On setting.  
NOTE: If the Fit to Page setting is off and the Default Paper Size setting is set to letter, a legal size  
original prints on two pages.  
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Solve USB connection problems  
If you have connected the product directly to a computer, check the cable.  
Verify that the cable is connected to the computer and to the product.  
●
●
●
Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable.  
Verify that the cable is working correctly by connecting it to another product. Replace the cable if  
necessary.  
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Solve wired network problems  
Check the following items to verify that the product is communicating with the network. Before  
beginning, print a configuration page from the product control panel and locate the product IP address  
that is listed on this page.  
Poor physical connection  
●
●
●
●
●
●
●
The computer is using the incorrect IP address for the product  
The computer is unable to communicate with the product  
The product is using incorrect link and duplex settings for the network  
New software programs might be causing compatibility problems  
The computer or workstation might be set up incorrectly  
The product is disabled, or other network settings are incorrect  
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft  
operating systems and not of the HP print drivers. For more information, go to Microsoft at  
www.microsoft.com.  
Poor physical connection  
1. Verify that the product is attached to the correct network port using a cable of the correct length.  
2. Verify that cable connections are secure.  
3. Look at the network port connection on the back of the product, and verify that the amber activity  
light and the green link-status light are lit.  
4. If the problem continues, try a different cable or port on the hub.  
The computer is using the incorrect IP address for the product  
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the  
product is selected. The product IP address is listed on the product configuration page.  
2. If you installed the product using the HP standard TCP/IP port, select the box labeled Always  
print to this printer, even if its IP address changes.  
3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of  
the IP address.  
4. If the IP address is correct, delete the product and then add it again.  
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The computer is unable to communicate with the product  
1. Test network communication by pinging the network.  
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and  
then type cmd.  
b. Type ping followed by the IP address for your product.  
For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in  
the Ping pane.  
c. If the window displays round-trip times, the network is working.  
2. If the ping command failed, verify that the network hubs are on, and then verify that the network  
settings, the product, and the computer are all configured for the same network.  
The product is using incorrect link and duplex settings for the  
network  
Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). If you change  
these settings, you must also change them for your network.  
New software programs might be causing compatibility problems  
Verify that any new software programs are correctly installed and that they use the correct print driver.  
The computer or workstation might be set up incorrectly  
1. Check the network drivers, print drivers, and the network redirection.  
2. Verify that the operating system is configured correctly.  
The product is disabled, or other network settings are incorrect  
1. Review the configuration page to check the status of the network protocol. Enable it if necessary.  
2. Reconfigure the network settings if necessary.  
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Solve wireless network problems  
Wireless connectivity checklist  
●
●
●
●
●
●
●
●
●
●
The product does not print after the wireless configuration completes  
The product does not print, and the computer has a third-party firewall installed  
The wireless connection does not work after moving the wireless router or product  
Cannot connect more computers to the wireless product  
The wireless product loses communication when connected to a VPN  
The network does not appear in the wireless networks list  
The wireless network is not functioning  
Perform a wireless network diagnostic test  
Reduce interference on a wireless network  
Wireless connectivity checklist  
Verify that the network cable is not connected.  
●
Verify that the product and the wireless router are turned on and have power. Also make sure that  
the wireless radio in the product is turned on.  
●
Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the  
SSID. If you are not sure the SSID is correct, run the wireless setup again.  
●
●
●
●
●
●
With secured networks, verify that the security information is correct. If the security information is  
incorrect, run the wireless setup again.  
If the wireless network is working correctly, try accessing other computers on the wireless network.  
If the network has Internet access, try connecting to the Internet over a wireless connection.  
Verify that the encryption method (AES or TKIP) is the same for the product as it is for the wireless  
access point (on networks using WPA/WPA2 security).  
Verify that the product is within the range of the wireless network. For most networks, the product  
must be within 30 m (100 ft) of the wireless access point (wireless router).  
Verify that obstacles do not block the wireless signal. Remove any large metal objects between the  
access point and the product. Make sure poles, walls, or support columns containing metal or  
concrete do not separate the product and wireless access point.  
Verify that the product is located away from electronic devices that might interfere with the  
wireless signal. Many devices can interfere with the wireless signal including motors, cordless  
phones, security system cameras, other wireless networks, and some Bluetooth devices.  
●
Verify that the print driver is installed on the computer.  
Verify that you have selected the correct printer port.  
●
●
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Verify that the computer and product connect to the same wireless network.  
For Mac OS X, verify that the wireless router supports Bonjour.  
●
●
The product does not print after the wireless configuration  
completes  
1. Make sure that the product is turned on and in the ready state.  
2. Turn off any third-party firewalls on your computer.  
3. Make sure that the wireless network is working correctly.  
4. Make sure that your computer is working correctly. If necessary, restart the computer.  
5. Verify that you can open the product HP Embedded Web Server from a computer on the network.  
The product does not print, and the computer has a third-party  
firewall installed  
1. Update the firewall with the most recent update available from the manufacturer.  
2. If programs request firewall access when you install the product or try to print, make sure you  
allow the programs to run.  
3. Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the  
firewall when you have completed the wireless installation.  
The wireless connection does not work after moving the wireless  
router or product  
1. Make sure that the router or product connects to the same network that your computer connects to.  
2. Print a configuration page.  
3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer  
configuration for the computer.  
4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure  
the wireless setup for the product.  
Cannot connect more computers to the wireless product  
1. Make sure that the other computers are within the wireless range and that no obstacles block the  
signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.  
2. Make sure that the product is turned on and in the ready state.  
3. Turn off any third-party firewalls on your computer.  
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4. Make sure that the wireless network is working correctly.  
5. Make sure that your computer is working correctly. If necessary, restart the computer.  
The wireless product loses communication when connected to a  
VPN  
Typically, you cannot connect to a VPN and other networks at the same time.  
●
The network does not appear in the wireless networks list  
Make sure the wireless router is turned on and has power.  
●
The network might be hidden. However, you can still connect to a hidden network.  
●
The wireless network is not functioning  
1. Make sure that the network cable is not connected.  
2. To verify if the network has lost communication, try connecting other devices to the network.  
3. Test network communication by pinging the network.  
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and  
then type cmd.  
b. Type ping followed by the router IP address.  
For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in  
the Ping pane.  
c. If the window displays round-trip times, the network is working.  
4. Make sure that the router or product connects to the same network that the computer connects to.  
a. Print a configuration page.  
b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer  
configuration for the computer.  
c. If the numbers are not the same, the devices are not connecting to the same network.  
Reconfigure the wireless setup for the product.  
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Perform a wireless network diagnostic test  
From the product control panel, you can run a diagnostic test that provides information about the  
wireless network settings.  
1.  
From the Home screen on the product control panel, touch the Setup  
2. Open the Self Diagnostics menu.  
button.  
3. Touch the Run Wireless Test button to start the test. The product prints a test page that shows test  
results.  
Reduce interference on a wireless network  
The following tips can reduce interference in a wireless network:  
Keep the wireless devices away from large metal objects, such as filing cabinets, and other  
electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt  
radio signals.  
●
Keep the wireless devices away from large masonry structures and other building structures. These  
objects can absorb radio waves and lower signal strength.  
●
●
Position the wireless router in a central location in line of sight with the wireless products on the  
network.  
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Solve product software problems with Windows  
A print driver for the product is not visible in the Printer folder  
An error message was displayed during the software installation  
The product is in Ready mode, but nothing prints  
●
●
●
A print driver for the product is not visible in the Printer folder  
1. Reinstall the product software.  
NOTE: Close any applications that are running. To close an application that has an icon in the  
system tray, right-click the icon, and select Close or Disable.  
2. Try connecting the USB cable to a different USB port on the computer.  
An error message was displayed during the software installation  
1. Reinstall the product software.  
NOTE: Close any applications that are running. To close an application that has an icon in the  
system tray, right-click the icon, and select Close or Disable.  
2. Check the amount of free space on the drive where you are installing the product software. If  
necessary, free up as much space as you can, and reinstall the product software.  
3. If necessary, run the Disk Defragmenter, and reinstall the product software.  
The product is in Ready mode, but nothing prints  
1. Print a configuration page, and verify the product functionality.  
2. Verify that all of the cables are correctly seated and within specifications. This includes the USB  
and power cables. Try a new cable.  
3. Verify the IP address on the configuration page matches the IP address for the software port. Use  
one of the following procedures:  
Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista  
a. Click Start.  
b. Click Settings.  
c. Click Printers and Faxes (using the default Start menu view) or click Printers (using the  
Classic Start menu view).  
d. Right-click the product driver icon, and then select Properties.  
e. Click the Ports tab, and then click Configure Port.  
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f. Verify the IP address, and then click OK or Cancel.  
g. If the IP addresses are not the same, delete the driver, and reinstall the driver using the  
correct IP address.  
Windows 7  
a. Click Start.  
b. Click Devices and Printers.  
c. Right-click the product driver icon, and then select Printer properties.  
d. Click the Ports tab, and then click Configure Port.  
e. Verify the IP address, and then click OK or Cancel.  
f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the  
correct IP address.  
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Solve product software problems with Mac OS X  
The print driver is not listed in the Print & Fax or Print & Scan list  
●
●
●
The product name does not appear in the product list in the Print & Fax or Print & Scan list  
The print driver does not automatically set up the selected product in the Print & Fax or Print &  
Scan list  
A print job was not sent to the product that you wanted  
●
●
When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan  
list after the driver is selected.  
You are using a generic print driver when using a USB connection  
●
The print driver is not listed in the Print & Fax or Print & Scan list  
1. Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/  
PPDs/Contents/Resources. If necessary, reinstall the software.  
2. If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the  
software.  
The product name does not appear in the product list in the Print &  
Fax or Print & Scan list  
1. Make sure that the cables are connected correctly and the product is on.  
2. Print a configuration page to check the product name. Verify that the name on the configuration  
page matches the product name in the Print & Fax (Print & Scan in Mac OS X v10.7) list.  
3. Use the + button to add the product to the Print & Fax (Print & Scan in Mac OS X v10.7) list.  
4. Replace the USB or network cable with a high-quality cable.  
The print driver does not automatically set up the selected product  
in the Print & Fax or Print & Scan list  
1. Make sure that the cables are connected correctly and the product is on.  
2. Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/  
PPDs/Contents/Resources. If necessary, reinstall the software.  
3. If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the  
software.  
4. Use the + button to add the product to the Print & Fax (Print & Scan in Mac OS X v10.7) list.  
5. Replace the USB or network cable with a high-quality cable.  
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A print job was not sent to the product that you wanted  
1. Open the print queue and restart the print job.  
2. Another product with the same or similar name might have received your print job. Print a  
configuration page to check the product name. Verify that the name on the configuration page  
matches the product name in the Print & Fax (Print & Scan in Mac OS X v10.7) list.  
When connected with a USB cable, the product does not appear in  
the Print & Fax or Print & Scan list after the driver is selected.  
Software troubleshooting  
1. Make sure that your Mac operating system is Mac OS X 10.6 or later.  
2. Use the + button to add the product to the Print & Fax (Print & Scan in Mac OS X v10.7) list.  
Hardware troubleshooting  
1. Make sure that the product is turned on.  
2. Make sure that the USB cable is connected correctly.  
3. Make sure that you are using the appropriate Hi-Speed USB cable.  
4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnect  
all of the devices from the chain, and then connect the cable directly to the USB port on the  
computer.  
5. Check to see if more than two non-powered USB hubs are connected in a row on the chain.  
Disconnect all of the devices from the chain, and then connect the cable directly to the USB port  
on the computer.  
NOTE: The iMac keyboard is a non-powered USB hub.  
You are using a generic print driver when using a USB connection  
If you connected the USB cable before you installed the software, you might be using a generic print  
driver instead of the driver for this product.  
1. Delete the generic print driver.  
2. Reinstall the software from the product CD. Do not connect the USB cable until the software  
installation program prompts you.  
3. If multiple printers are installed, make sure that you have selected the correct printer in the  
Format For drop-down menu in the Print dialog box.  
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Remove software (Windows)  
Windows XP  
1. Click Start, and then click Programs.  
2. Click HP, and then click the product name.  
3. Click Uninstall, and then follow the on-screen instructions to remove the software.  
Windows Vista and Windows 7  
1. Click Start, and then click All Programs.  
2. Click HP, and then click the product name.  
3. Click Uninstall, and then follow the on-screen instructions to remove the software.  
Remove software (Windows)  
ENWW  
231  
   
Remove software (Mac OS X)  
You must have administrator rights to remove the software.  
1. Disconnect the product from the computer.  
2. Open Applications.  
3. Open Hewlett Packard.  
4. Open HP Uninstaller.  
5. Select the product from the list of devices, and then click the Uninstall button.  
6. After the software is uninstalled, restart the computer and empty the Trash.  
232  
Chapter 9 Solve problems  
ENWW  
   
Solve scan to email problems  
If scan to email problems occur, try these solutions:  
Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in  
the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up.  
●
●
●
Make sure the Scan to Email feature is enabled. If it has been disabled, enable the feature through  
the HP Device Toolbox (Windows) or HP Utility for Mac OS X software.  
Make sure the product is connected to a computer or to a network.  
Cannot connect to the email server  
Make sure the SMTP server name is correct. Check this setting with your system administrator or  
●
Internet Service Provider.  
If the product cannot establish a secure connection to the SMTP server, try without the secure  
connection or try a different server or port. Check this setting with your system administrator or  
Internet Service Provider.  
●
If the SMTP server requires authentication, make sure a valid user name and password are used.  
●
●
If the SMTP server uses an authentication method that is not supported, try a different server.  
Check this setting with your system administrator or Internet Service Provider.  
The email failed  
Verify that email addresses entered are correct.  
●
If the size of the email was too large, send fewer pages or reduce the scan resolution.  
●
Unable to scan  
If you are prompted for a PIN, enter the correct PIN for the outgoing profile.  
●
Make sure at least one email address is selected in the To field.  
●
Solve scan to email problems  
ENWW  
233  
       
Solve scan to network folder problems  
If scan to network folder problems occur, try these solutions:  
Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in  
the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up.  
●
●
Make sure the Scan to Network Folder feature is enabled. If it has been disabled, enable the  
feature through the HP Device Toolbox (Windows) or HP Utility for Mac OS X software.  
Make sure the product is connected to a network.  
●
●
Use the test option on the Scan tab of the HP Device Toolbox (Windows) or the HP Utility (Mac OS  
X) to verify the Scan to Network Folder feature is set up correctly.  
The scan failed  
Make sure the network path is in the correct format (//host/share/path) and the folder exists.  
●
●
●
Make sure the network directory is readable and writeable.  
If you are using the default file names for scanned documents, make sure there are no conflicting  
file names. Remove some of the previously scanned documents.  
Use the IP address instead of the host name. Make sure the product and host are connected to the  
same network.  
●
●
If the network folder is password protected, make sure to enter the correct user name and  
password.  
If a Disk full message displays, remove some files from the network folder.  
Turn the product off, and then on. Scan again.  
●
●
234  
Chapter 9 Solve problems  
ENWW  
   
Index  
recycling 35  
replacing 36  
storage 35  
supplies status page 11  
cover pages  
printing on different paper  
(Windows) 64  
covers, locating 4  
custom-size copies 93  
customer self-repair  
part numbers 31  
A
Accessories  
part numbers 33  
accessories  
ordering 26  
checklist  
AirPrint 81  
fax troubleshooting 201  
for solving problems 158  
wireless connectivity 223  
answer mode, setting 122  
answering machines, connecting  
111  
fax settings 123  
anticounterfeit supplies 28  
applications  
downloading 144  
Apps menu 144  
archival-quality printing 79  
autoreduction settings, fax 125  
D
cleaning  
darkness, contrast settings  
copy 95  
fax 119  
default copy settings  
glass 186, 190, 193  
paper path 182  
collating copies 90  
configuration page 11  
contrast settings  
copy 95  
fax 119  
control panel  
changing 84  
restoring to factory settings 85  
default gateway, setting 145  
defaults, restoring 161  
delaying fax sending 135  
deleting faxes from memory 129  
dial tone detection settings 118  
dialing  
B
buttons and lights 8  
help 10, 162  
Home screen 9  
locating 4  
billing codes, fax  
using 120  
bins, output  
from a telephone 134  
pauses, inserting 117  
prefixes, inserting 117  
redialing automatically,  
settings 118  
locating 4  
menu map, printing 11  
Reports menu 11  
copying  
selecting 23  
blocking faxes 123  
booklets  
creating (Windows) 69  
printing (Mac) 76  
busy signals, redialing options  
118  
collation 90  
contrast, adjusting 95  
draft mode 96  
tone or pulse settings 118  
distinctive-ring settings 124  
document feeder 91  
copying two-sided documents  
91  
enlarging 93  
light/dark settings 95  
multiple copies 87  
multiple-page originals 88  
paper size and type 97  
quality, adjusting 94  
reducing 93  
C
caller-ID boxes, connecting 111  
canceling  
jams 166  
paper-feeding problems 164  
double-sided copying 91, 92  
double-sided printing  
Mac 75  
Windows 53  
draft mode, copying 96  
faxes 128  
print job (Mac) 78  
print job (Windows) 72  
cartridges  
restore default settings 85  
set new default settings 84  
single copies 86  
two-sided documents 91, 92  
counterfeit supplies 28  
non-HP 27, 35  
order numbers 35  
Index  
ENWW  
235  
 
drivers  
changing paper sizes 70  
F
fax header, setup  
use control panel 113  
use HP Fax Setup Wizard 114  
fax time, setup  
use control panel 113  
use HP Fax Setup Wizard 114  
fax troubleshooting  
checklist 201  
factory-set defaults, restoring 161  
fax  
changing settings (Mac) 44  
changing settings (Windows)  
42  
paper types 16  
presets (Mac) 73  
selecting 184  
answer mode 122  
autoreduction 125  
billing codes 120  
blocking 123  
canceling 128  
faxing  
settings (Mac) 73  
universal 40  
usage page 11  
confirming number 134  
contrast setting 119  
delaying sending 135  
deleting from memory 129  
detect-dial-tone settings 118  
dial prefixes 117  
dialing, tone or pulse 118  
error report, printing 204  
error-correction 204  
extension phone receiving  
112  
from a computer (Mac) 133  
from a computer (Windows)  
133  
DSL  
faxing 129  
duplex 91  
first page  
printing on different paper  
(Windows) 64  
Fit to Page setting, fax 125  
fonts  
lists, printing 11  
forwarding faxes 122  
fraud Web site 28  
fuser  
duplex printing  
Mac 74, 75  
duplex printing (double-sided)  
settings (Windows) 51  
Windows 53  
duplex settings, changing 147  
duplexer  
forwarding 122  
pauses, inserting 117  
polling 127  
jams 177  
jams 179  
duplexing  
printing 137  
G
manually (Mac) 75  
manually (Windows) 53  
printing private faxes 139  
private receive 126  
receiving when you hear fax  
tones 139  
gateway, setting default 145  
glass, cleaning 186, 190, 193  
group-dial entries  
creating 115  
E
EconoMode setting 152, 184  
economy settings 152  
electronic faxes  
redial settings 118  
reports, printing all 203  
reprinting faxes 125  
reprinting from memory 138  
resolution 119  
deleting 116  
editing 115  
sending 133  
H
heav  
Embedded Web Server 160  
changing network settings 145  
changing password 154  
changing product name 146  
opening 145, 146, 154  
enlarging documents  
copying 93  
y paper  
ring patterns 124  
output bin, selecting 23  
help, control panel 10, 162  
Home screen, control panel 9  
HP Device Toolbox, using 148  
HP Embedded Web Server 160  
changing network settings 145  
changing password 154  
changing product name 146  
opening 145, 146, 154  
HP ePrint, using 80  
HP fraud Web site 28  
HP Reconfiguration Utility  
network installation 142  
HP Scan software (Mac) 101  
HP Scan software (Windows) 100  
HP Universal Print Driver 40  
HP Utility 150  
rings-to-answer 123  
security, private receive 126  
sending from a telephone 134  
sending from software 133  
solve general problems 217  
solving problems 160  
speed dials 133  
stamp-received 126  
unable to receive 211  
unable to send 205  
using DSL, PBX, or ISDN 129  
using VoIP 130  
envelopes  
output bin, selecting 23  
error messages, fax 205, 211  
error report, fax  
printing 204  
error-correction setting, fax 204  
errors  
software 227  
extension phones  
V.34 setting 204  
volume settings 126  
fax date, setup  
receiving faxes from 112  
sending faxes from 134  
use control panel 113  
use HP Fax Setup Wizard 114  
236  
Index  
ENWW  
lock  
product 154  
logs, fax  
error 204  
printing all 203  
IPv4 address 145  
models supporting 2  
settings report 11  
HP Utility for Mac  
Bonjour 150  
features 150  
HP Utility, Mac 150  
HP Web Jetadmin 151  
HP Web Services  
applications 144  
enabling 144  
HP Web Services, enabling 80  
subnet mask 145  
non-HP supplies 27, 35  
number of copies, changing 87  
M
Mac  
driver settings 44, 73  
O
OCR software 107  
on/off button, locating 4  
online help, control panel 10,  
162  
optical character recognition  
software 107  
ordering  
supplies and accessories 26  
orientation  
problems, troubleshooting 229  
scanning from TWAIN-  
compliant software 107  
I
identification cards  
copying 89  
interface ports  
locating 5, 6  
IPv4 address 145  
ISDN  
Macintosh  
HP Utility 150  
maintenance kits  
part numbers 31  
managing network 145  
manual duplex  
Mac 75  
Windows 53  
media  
changing (Mac) 75  
selecting, Windows 59  
output bin  
faxing 129  
J
jams  
jams 168  
causes of 164  
document feeder, clearing  
166  
duplexer 179  
fuser 177  
loading Tray 1 18  
loading Tray 2 21  
memory  
locating 4  
outside lines  
dial prefixes 117  
pauses, inserting 117  
deleting faxes 129  
included 2  
locations 165  
output bin 168  
tracking number of 11  
Tray 1 170  
Tray 2 173  
Jetadmin, HP Web 151  
P
reprinting faxes 138  
menus, control panel  
map, printing 11  
Microsoft Word, faxing from 134  
modems, connecting 111  
multiple copies 87  
multiple pages per sheet  
printing (Mac) 75  
printing (Windows) 57  
multiple-page originals  
copying 88  
page count 11  
page orientation  
changing (Mac) 75  
page sizes  
scaling documents to fit (Mac)  
76  
L
scaling documents to fit  
(Windows) 67  
pages per minute 2  
pages per sheet  
selecting (Mac) 75  
selecting (Windows) 57  
paper  
labels  
output bin, selecting 23  
printing (Windows) 61  
landscape orientation  
changing (Mac) 75  
selecting, Windows 59  
last page  
printing on different paper  
(Windows) 64  
lightness  
copy contrast 95  
fax contrast 119  
link speed settings 147  
loading  
N
network  
password, changing 154  
password, setting 154  
product name, changing 146  
settings, changing 145  
settings, viewing 145  
networks  
covers, using different paper  
64  
fax autoreduction settings 125  
first and last pages, using  
different paper 64  
jams 164  
loading Tray 1 18  
loading Tray 2 21  
ordering 26  
configuration page 11  
default gateway 145  
HP Web Jetadmin 151  
installing the product 142  
toner cartridges 34  
Tray 1 18  
Tray 2 21  
selecting 183  
Index  
ENWW  
237  
supported paper sizes 14  
supported sizes 14  
supported types 16  
paper jams. See jams  
paper pickup problems  
solving 163  
power switch, locating 4  
power-down delay  
setting 152  
prefixes, dial 117  
presets (Mac) 73  
print drivers  
rings-to-answer settings 123  
stamp-received setting 126  
when you hear fax tones 139  
recycling supplies 35  
redialing  
automatically, settings 118  
reducing documents  
copying 93  
paper size  
selecting 184  
supported 40  
changing 70  
replacing printing cartridges 36  
reports  
paper sizes  
print drivers (Mac)  
changing settings 44  
settings 73  
print drivers (Windows)  
changing settings 42  
print job  
canceling (Mac) 78  
canceling (Windows) 72  
print on both sides  
Mac 74, 75  
copy settings 97  
selecting (Mac) 77  
selecting custom sizes (Mac)  
77  
configuration report 11  
demo page 11  
menu structure 11  
network summary 11  
PCL font list 11  
PCL6 font list 11  
selecting custom sizes  
(Windows) 70  
paper type  
selecting (Windows) 61  
paper types  
print quality page 11  
PS  
font list 11  
copy settings 97  
selecting (Mac) 76  
paper, covers  
printing (Mac) 76  
part numbers  
manually, Windows 53  
Windows 53  
print quality  
improving 181  
printing  
service page 11  
supplies status 11  
usage page 11  
Reports menu 11  
reports, fax  
customer self-repair 31  
maintenance kits 31  
supplies 31  
from USB flash drives 82  
product reports 11  
settings (Mac) 73  
printing on both sides  
settings (Windows) 51  
private receive 126  
problem-solving  
no response 197  
slow response 198  
protocol settings, fax 204  
PS font list 11  
error 204  
printing all 203  
reprinting faxes 125, 138  
resize documents  
copying 93  
Mac 76  
Windows 67  
resolution  
trays 33  
pauses, inserting 117  
PBX  
faxing 129  
PCL drivers  
universal 40  
fax 119  
PCL font list 11  
phone book, fax  
adding entries 133  
phones  
receiving faxes from 112, 139  
phones, connecting extra 111  
phones, downstream  
sending faxes from 134  
polling faxes 127  
portrait orientation  
changing (Mac) 75  
selecting, Windows 59  
ports  
restoring factory-set defaults 161  
ring patterns 124  
ring tones  
distinctive 124  
rings-to-answer setting 123  
rough paper  
pulse-dialing 118  
R
Readiris OCR software 107  
rear output bin  
printing to 23  
receiving faxes  
output bin, selecting 23  
S
answer mode, setting 122  
autoreduction settings 125  
blocking 123  
error report, printing 204  
from extension phone 112  
polling 127  
reprinting 138  
reprinting faxes 125  
ring patterns, settings 124  
scale documents  
Mac 76  
Windows 67  
scaling documents  
copying 93  
scanner  
locating 6  
postcards  
output bin, selecting 23  
power connection  
locating 5, 6  
glass cleaning 186, 190, 193  
238  
Index  
ENWW  
scanning from TWAIN or  
WIA 107  
sending faxes 133  
uninstalling for Mac 232  
uninstalling for Windows 231  
telephones, connecting extra 111  
telephones, downstream  
sending faxes from 134  
tone-dialing 118  
toner cartridge  
low threshold settings 29  
using when low 29  
toner cartridges  
scanning  
from HP Scan software (Mac)  
101  
from HP Scan software  
(Windows) 100  
OCR software 107  
to email, setup 103  
to network folder, setup 103  
TWAIN-compliant software  
107  
solve  
fax problems 205  
solve problems  
fax 217  
solving  
loading 34  
non-HP 27, 35  
WIA-compliant software 107  
sending faxes  
walk-up USB printing  
problems 199  
special paper  
printing (Windows) 61  
special paper for covers  
printing (Mac) 76  
speed dials  
programming 133  
speed-dial entries  
creating 115  
order numbers 35  
recycling 35  
replacing 36  
storage 35  
supplies status page 11  
billing codes 120  
canceling 128  
confirmation 134  
delaying 135  
error report, printing 204  
forwarding 122  
from downstream telephone  
134  
top output bin  
printing to 23  
transp  
arencies  
output bin 23  
printing (Windows) 61  
from software 133  
service page 11  
settings  
deleting 116  
editing 115  
status  
Tray 1  
jams 170  
loading 18  
driver presets (Mac) 73  
drivers 42  
drivers (Mac) 44  
factory-set defaults, restoring  
161  
Home screen, control panel 9  
HP Utility, Mac 150  
supplies, printing report 11  
storing  
toner cartridges 35  
straight-through paper path 23  
subnet mask 145  
supplies  
tray 1  
capacity 17  
Tray 2  
jams 173  
loading 21  
tray 2  
capacity 20  
trays  
network report 11  
setup  
scan to email and network  
folder 103  
counterfeit 28  
included 2  
shortcuts (Windows)  
low threshold settings 29  
non-HP 27, 35  
ordering 26  
locating 4  
part numbers 33  
troubleshooting  
creating 48  
using 46  
size, copy  
reducing or enlarging 93  
sizes, media  
Fit to Page setting, faxing 125  
sleep delay  
part numbers 31  
recycling 35  
replacing toner cartridges 36  
status, viewing with HP Utility  
for Mac 150  
checklist 158  
fax error-correction setting  
204  
faxes 201  
jams 164  
disabling 152  
enabling 152  
small documents  
copying 89  
small paper  
output bin, selecting 23  
software  
using when low 29  
supplies status page 11  
supported paper 14  
Mac problems 229  
network problems 221  
paper feed problems 163  
receive fax 211  
send fax 205  
USB connection 220  
walk-up USB printing  
problems 199  
T
TCP/IP  
manually configuring IPv4  
parameters 145  
telephones  
HP Utility 150  
problems 227  
Readiris OCR 107  
Windows problems 227  
receiving faxes from 112, 139  
Index  
ENWW  
239  
wired network 221  
wireless network 223  
TWAIN-compliant software,  
scanning from 107  
wireless network interference 226  
wireless printing  
solving problems 158  
Word, faxing from 134  
two-sided copying 91, 92  
two-sided printing  
settings (Windows) 51  
U
unblocking fax numbers 123  
uninstalling Mac software 232  
uninstalling Windows software  
231  
universal print driver 40  
usage page 11  
USB connection  
troubleshooting 220  
USB flash drives  
printing from 82  
V
V.34 setting 204  
VoIP  
faxing 130  
volume, adjusting 126  
W
walk-up USB printing 82  
watermarks  
printing (Mac) 77  
printing (Windows) 71  
Web Services  
applications 144  
enabling 144  
Web sites  
fraud reports 28  
HP Web Jetadmin,  
downloading 151  
universal print driver 40  
WIA-compliant software, scanning  
from 107  
Windows  
driver settings 42  
faxing from 133  
scanning from TWAIN or WIA  
software 107  
universal print driver 40  
Windows print drivers  
supported 40  
wireless network  
troubleshooting 223  
240  
Index  
ENWW  
© 2013 Hewlett-Packard Development Company, L.P.  
www.hp.com  
*A8P80-90908*  
*A8P80-90908*  
A8P80-90908  

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