hp psc 2170 series
all-in-one
reference guide
tutorial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
load envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
print a proof sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
copy options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
6 use the scan features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
scan an original . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
stop scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
learn more . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
iii
work with print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
11 warranty information. . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
warranty upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
returning your hp psc 2170 series for service . . . . . . . . . . . . . . . . . . .65
hewlett-packard limited global warranty statement . . . . . . . . . . . . . . . .65
iv
hp psc 2170 series
index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
v
vi
hp psc 2170 series
get help
1
This Reference Guide contains information on using your HP PSC and provides
additional troubleshooting assistance for the installation process. The Reference
Guide also contains information on how to order supplies and accessories,
technical specifications, support, and warranty information.
The table below lists additional sources of information for your HP PSC.
help
Setup Poster
description
The Setup Poster provides instructions for setting up and configuring your
HP PSC. Make sure you use the correct poster for your operating system
(Windows or Macintosh).
HP Photo & Imaging The HP Photo & Imaging Help provides detailed information on using the
Help
software for your HP PSC.
For Windows users: Go to the HP Director, and click Help.
For Macintosh users: Go to the HP Director, and click Help, then click hp
photo and imaging help.
Troubleshooting help For Windows users: In the HP Director, click Help. Open the
Troubleshooting book in the HP Photo & Imaging Help, then follow the
links to general troubleshooting as well as links to Troubleshooting help
that is specific to your HP PSC. Troubleshooting is also available from the
Help button that appears on some error messages.
For Macintosh users: Open the Apple Help Viewer, click hp photo and
imaging troubleshooting, then click hp psc 2170 series.
Internet help and
technical support
If you have Internet access, you can get help from the HP website at:
The website also provides answers to frequently-asked questions,
troubleshooting tips, and software patches.
Readme file
After you install your software, you can access the Readme file from either
the HP PSC 2170 Series CD-ROM or the HP PSC 2170 Series program
folder. The Readme file contains late-breaking information that does not
appear in the Reference Guide or the online help. To access the Readme
file, do the following:
For Windows: go to the Windows taskbar, click Start, point to Programs
or All Programs (XP), point to Hewlett-Packard, point to HP PSC
2170 Series, and then choose View the Readme File.
For Macintosh: go to the
HD:Applications:HP PSC Software folder.
Dialog-box help
For Windows: Clicking Help in a dialog box displays information about
options and settings within the dialog box.
1
chapter 1
2
hp psc 2170 series
front panel overview
2
You can perform many functions using either the front panel or the HP PSC
software.
Even if you do not connect your HP PSC to a computer, you can use the front
panel to copy documents or photos, print a proof sheet for a photo card, and
print photos from a photo card. You can change a wide variety of settings using
the front-panel buttons and menu system.
tutorial
This brief tutorial teaches you how to use your HP PSC to make a copy, adjust
copy settings, and print a report. This is not a comprehensive tutorial; its purpose
is to familiarize you with the front panel and the different buttons. It should take
about ten minutes to complete the tutorial, after which you can experiment on
your own.
Note: We highly recommend that you take this tutorial before you start
tasks covered in this online help.
•
•
•
•
•
before you begin
front panel features
make a copy
enhance your copy
setup button
before you begin
Do the following:
•
Follow the instructions in the Setup Poster to set up your HP PSC. You
should install the HP PSC software before connecting the HP PSC to the
computer.
•
•
•
Make sure paper is loaded in the paper tray. If you need more
information, see load paper on page 9.
Have available a color photograph or picture that is smaller than Letter or
A4 size. You will use this image for tutorial activities.
Obtain a two or three-page document. You will use it for tutorial activities.
front panel features
Review the illustrations below and identify the location of the buttons on the front
panel.
3
chapter 2
1
2
4
5
3
6
7
9
8
10
11
14
12
13
button
purpose
On: Turn the HP PSC on or off.
Cancel: stop a job, exit a menu, or exit settings.
1
2
3
Copy: select the copy function. When the button is lit, the copy function is selected. This
button is lit by default.
4
5
Scan: select the scan function. When the button is lit, the scan function is selected.
Photo Card: select the Photo Card function. When the button is lit, the Photo Card
function is selected. Use this button to print photos from a photo card or to save photos
to your PC.
6
7
Setup: access the menu system for reports and maintenance.
Proof Sheet: print a proof sheet when a photo card has been inserted in a photo card
slot. A proof sheet shows thumbnail views of all the photos on the photo card. You can
select photos on the proof sheet, then print those photos by scanning the proof sheet.
8
Left Arrow: scroll through settings, or to delete one character at a time from a text entry.
Right Arrow: scroll through settings.
9
10
Options: display copy, scan, or photo card print options. Press Copy, Scan, or Photo
Card, then press Options to modify options for the selected function. You can also
display options for the selected function by pressing Copy, Scan, or Photo Card
repeatedly.
11
12
13
14
Enter: select or save the displayed setting.
Keypad: enter values.
Start Black: start a black and white copy, scan, or photo card print job.
Start Color: use to start a color copy, scan, or photo card print job.
4
hp psc 2170 series
front panel overview
Review the rest of this HP PSC 2170 Series help to find out how to make
other changes and use other features.
make a copy
Follow the instructions below to make a copy of your color photo or picture.
1
Open the lid of your HP PSC and place your picture face down in the
bottom-right corner of the scanner glass with the sides of the picture
touching the right and bottom edges.
lid
Top edge of
original
2
Press Start Color.
If you had wanted to save the picture to the computer, you would have
pressed Scan, then Start Color. For this tutorial, you will continue making a
copy.
The default is a single copy. Pressing the Start Color button on the HP PSC
automatically prints one color copy of the picture on the glass. If you had
pressed the Start Black button, the HP PSC would have made a single
black-and-white copy of your color picture.
enhance your copy
1
Without moving your photo or picture from the glass, press the Copy
button, or the Options button, then press
to increase the number of
copies to 2.
2
Press Start Black on the front panel.
The HP PSC makes two black-and-white copies of your picture.
Notice that you did not have to do anything else but select the number of
copies and press a start key. Now you will change an additional setting
before making more copies.
3
Press the Copy button, or the Options button, then press
number of copies to 3.
to increase the
4
5
Press Options until Reduce/Enlarge appears.
Press
until Custom 100% appears in the front-panel display, then press
Enter.
Use this option to reduce or enlarge your picture.
Press until 75% appears, then press Enter.
Press Start Color on the front panel.
6
7
The HP PSC prints three color copies of your picture, reduced to 75% of its
original size.
reference guide
5
chapter 2
If you do not do anything else with your HP PSC, the settings that you
adjusted will return to their default settings within two minutes. The number
of copies returns to one and the copy percentage returns to 100%.
8
9
If you do not want to wait for two minutes, press Cancel.
Next you will use the Fit to Page option to enlarge your photograph.
Press Options until Reduce/Enlarge appears.
10 Press
until Fit to Page appears.
11 Press Start Black or Start Color.
A copy of your picture is printed, which fills the whole page.
setup button
The Setup button lets you enter the menu system that you use to change scan
setup, as well as perform maintenance and print reports.
1
2
Press Setup.
The first submenu appears.
Press Setup repeatedly to view all the submenus.
The submenus are as follows:
–
–
1:Print Report
2:Maintenance
3
4
Press Setup until Print Report appears, then press Enter.
Press until Self-Test Report appears, then press Enter.
A self-test report is printed.
This concludes the brief tutorial.
Review the rest of this HP PSC 2170 Series help to find out how to make
other changes and use other features.
use your hp psc with a computer
If you installed the HP PSC software on your computer according to the Setup
Poster, you can access all the features of the HP PSC using the HP Director.
review the hp photo & imaging director
The HP Director is available through the desktop shortcut.
for windows users
1
Do one of the following:
–
–
Double-click the hp director icon on the desktop.
In the Windows taskbar, click Start, point to Programs or All Programs
(XP), point to Hewlett-Packard, point to hp psc 2170, then choose
hp photo & imaging director.
2
3
In the Select Device box, click to see a list of installed HP devices.
Select hp psc 2170.
The Director displays only the buttons that are appropriate for the selected
device.
6
hp psc 2170 series
front panel overview
1
2
9
8
6
7
3
4
5
the hp photo & imaging director
feature
purpose
1
Select Device: Use this feature to select the product you
want to use from the list of installed HP products.
2
Settings: Use this feature to view or change various settings
for your HP device, such as print, scan, copy, or image
unload.
3
4
5
Scan Picture: Scans an image and displays it in the HP
Photo & Imaging Gallery.
Scan Document: Scans text and displays it in the selected
destination text editing software program.
Make Copies: Displays the Copy dialog box where you can
select the copy quality, the number of copies, the color, the
size, and can start a copy.
6
View & Print: Displays the HP Photo & Imaging Gallery,
where you can view and edit images, use HP Creative
Printing, make and print a photo album, e-mail an image,
unload an image to the Web, or copy an image to another
application.
7
8
Unload Images: Saves images from a photo card to your
PC.
Help: Provides access to HP Photo & Imaging Help, which
provides software help, a product tour, and
troubleshooting information.
9
Click this arrow to access tool tips, which explain each of
the Director options.
for macintosh users
`
Do one for the following:
–
–
For OS 9, double-click the HP Director icon on the desktop.
For OS X, double-click the HP Director icon on the dock.
reference guide
7
chapter 2
The following figure shows some of the features available through the
HP Director for Macintosh. Consult the legend for a brief explanation of a
specific feature.
3
6
8
4
5
7
2
1
the hp photo and imaging director for macintosh, in OS9 and OSX
feature
purpose
1
2
Unload Images: Unloads the images from a photo card.
Scan Picture: Scans an image and displays it in the HP Photo and Imaging
Gallery.
3
4
Use this pull-down list to select the product you want to use from the list of
installed HP products.
Scan Document: Scans text and displays it in the selected destination text
editing software program.
5
6
7
8
Make Copies: Copies in black and white or color.
Settings: Accesses the device settings.
Maintain Printer: Opens the printer utility.
View and Print: Displays the HP Photo and Imaging Gallery, where you
can view and edit images.
8
hp psc 2170 series
load originals and load paper
3
You can make copies from originals loaded on the glass. You can also print and
copy onto a variety of paper types, weights, sizes, and transparency films. It is
important, however, that you choose the appropriate paper and make sure that
it is loaded correctly and not damaged.
load originals
You can copy or scan any original by placing it on the glass.
Note: Many of the Reduce/Enlarge options, such as Fit to Page or Poster,
will not work correctly if the glass and lid backing are not clean. For more
information, see clean the glass on page 37 and clean the lid backing on
page 37.
1
Lift the lid and place the original face down on the glass in the front-right
corner with the sides of the originals touching the right and front edges.
It is important to use the front-right corner when using the copy feature.
Tip: If you are copying from a transparency (that is, your original is printed
on transparency film), place a blank piece of paper on top of the
transparency.
Top edge of
original
2
Close the lid.
load paper
Following is the basic procedure for loading paper. There are specific
considerations for loading certain types of paper, transparency film, postcards,
and envelopes. After you review this procedure, see tips for loading other types
of paper in the paper tray on page 13, load 4 x 6 inch photo paper on
page 12, load envelopes on page 11, and load postcards or hagaki cards on
page 12.
For information on choosing paper for printing and copying, see recommended
papers and papers to avoid in the HP Photo & Imaging Help.
9
chapter 3
For best results, adjust the paper settings each time you change paper types or
paper sizes. For more information, see set the paper type on page 14.
to load the paper tray
1
Remove the output tray, and slide the paper-width and paper-length
guides to their outermost positions.
Note: Diagrams stamped on the output tray provide tips for installing print
cartridges. The location of the Support Web site for HP PSC products,
www.hp.com/support, is also provided.
2
3
Tap the stack on a flat surface to align the edges of the paper, and then
check the paper for the following:
–
–
Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
Make sure all the paper in the stack is the same size and type, unless
you are working with photo paper.
Insert paper into the paper tray print-side down until it stops. If you are
using letterhead, insert the top of the page first.
Be careful not to use too much or too little paper. Check that the stack of
paper contains several sheets but is no higher than the top of the paper-
length guide.
4
Slide the paper-width and paper-length guides in until they stop at the
edges of the paper. Make sure that the paper stack lies flat in the paper
tray and fits under the tab of the paper-length guide.
5
Replace the output tray.
10
hp psc 2170 series
load originals and load paper
6
To prevent printed paper from falling off the tray, fully extend the output-
tray extender.
load envelopes
Use the print feature of your software to print to envelopes with your HP PSC.
Your HP PSC provides two methods for working with envelopes. Do not use
shiny or embossed envelopes, or envelopes that have clasps or windows.
•
If you are printing one envelope, slide the envelope into the envelope slot,
which is located on the right side toward the back of the output tray. Insert
the envelope with the flap up and on the left, as shown in the illustration.
Slide the envelope until it stops.
•
If you are printing multiple envelopes, remove all paper from the paper
tray, and then slide a stack of envelopes into the tray, with the envelope
flaps up and to the left (print-side down), until they stop.
Adjust the paper-width guide against the envelopes (be careful not to bend
the envelopes). Make sure the envelopes fit within the tray (do not
overload it).
Consult the help files in your word processing software for details on how
to format text for printing on envelopes.
reference guide
11
chapter 3
load 4 x 6 inch photo paper
Following is the procedure for loading 4-by-6 inch (10-by-15 cm) photo paper
into your HP PSC.
1
Remove all paper from the paper tray, and then slide a stack of photo
paper into the tray until it stops.
Make sure the print side (glossy) faces down.
If the photo paper you are using has perforated tabs, load the photo
paper so that the tabs are closest to you. Refer to the icons stamped on the
input that indicate how tabbed media should be loaded.
2
Adjust the paper-width guide against the stack of photo paper, and then
slide the paper-length guide in until it stops.
Make sure the photo paper fits within the tray (do not overload it).
Note: Make sure you set the paper type and paper size before printing.
See set the paper type on page 14 and set the paper size on page 14.
load postcards or hagaki cards
Following is the procedure for loading postcards or hagaki cards.
1
Remove all paper from the paper tray, and then slide a stack of cards into
the tray until they stop.
Make sure the print side faces down.
2
Adjust the paper-width guide against the cards, and then slide the paper-
length guide in until it stops.
Make sure the cards fit within the tray (do not overload it).
12
hp psc 2170 series
load originals and load paper
tips for loading other types of paper in the paper tray
The following table provides guidelines for loading certain types of paper and
transparency film. For best results, adjust the paper settings each time you
change paper types and paper sizes. For more information, see set the paper
type on page 14.
paper
tips
• HP Premium Inkjet Paper: Locate the gray arrow on the nonprinting side
of the paper, and then insert paper with the arrow side facing up.
HP papers
• HP Premium or Premium Plus Photo Paper: Load the glossy (print) side
down. Always load at least five sheets of regular paper in the paper
tray first, and then place the photo paper on top of the regular paper.
• HP Premium Inkjet Transparency Film: Insert the film so that the white
transparency strip (with arrows and the HP logo) is on top and is going
into the tray first.
• HP Inkjet T-shirt Transfer Iron-On: Flatten the transfer sheet completely
before using it; do not load curled sheets. (To prevent curling, keep
transfer sheets sealed in the original package until you are ready to use
them.) Manually feed one sheet at a time, with the unprinted side
facing down (the blue stripe faces up).
• HP Matte Greeting Cards, HP Glossy Greeting Cards, or HP Felt-
Textured Greeting Cards: Insert a small stack of HP greeting-card
paper, with the print-side down, into the paper tray until it stops.
• Always use letter-size or A4-size label sheets designed for use with
HP inkjet products (like Avery Inkjet Labels), and make sure that the
labels are not over two years old.
Labels
(works only with
printing)
• Fan the stack of labels to make sure none of the pages are sticking
together.
• Place a stack of label sheets on top of standard paper in the paper
tray, print-side down. Do not insert labels one sheet at a time.
Postcards or hagaki
cards (only works
with printing)
Insert a stack of postcards or hagaki cards with the print-side down into
the paper tray until it stops. Line the postcards up on the right side of the
paper tray, slide the width guide up against the left side of the cards, and
then slide the paper-length guide in until it stops.
reference guide
13
chapter 3
paper
tips
Continuous (banner) Continuous banner paper is also known as computer or z-fold paper.
paper
(works only with
printing)
• Before loading banner paper, remove all other paper from the paper
tray, then remove the output tray.
• If you use non-HP banner paper, use 20-lb. paper and fan the paper
before loading it.
• Verify that the stack of banner paper contains at least five pages in the
stack.
• Carefully tear off the perforated edge strips from both sides of the
paper stack, if any, and unfold and refold the paper to make sure the
pages do not stick together.
• Put the paper in the paper tray so that the unattached edge is at the
top of the stack. Insert the first edge into the paper tray until it stops, as
shown in the illustration below.
• Replace the output tray.
set the paper type
The default paper type is Automatic. The HP PSC will, in most cases, detect the
paper type and automatically adjust the settings. If you want to use a different
type of paper, such as photo paper, transparency film, Iron-On T-shirt transfers,
or brochures, simply load that paper in the paper tray. You can then change the
paper type settings to ensure the best print quality.
HP recommends paper type settings according to the type of paper you’re using.
This setting refers to copy or photo card options only. If you want to set the paper
type for printing from a computer, set the properties in the Print dialog box of
the software.
1
2
3
4
Press Copy or Photo Card, if not already lit.
Press Options until Paper Type appears.
Press
until the appropriate paper type appears.
Press Enter to choose the displayed paper type.
set the paper size
The HP PSC can use Letter or A4 paper. If you are printing photos from a photo
card, you can also use 4-by-6 inch (10-by-15 cm) photo paper. Use the
following procedure to set the paper size for copy or photo card options.
14
hp psc 2170 series
load originals and load paper
1
2
3
4
Press Copy or Photo Card, if not already lit.
Press Options until Paper Size appears.
Press
until the appropriate paper size appears.
Press Enter to choose the displayed paper size.
To avoid jams, remove papers from the output tray frequently. The output tray
capacity is affected by the type of paper and the amount of ink you are using.
For more information about output-tray capacity, see technical information on
page 51.
reference guide
15
chapter 3
16
hp psc 2170 series
use a photo card
4
what is a photo card?
If your digital camera uses a photo card to store photos, you can insert the photo
card in your HP PSC to print or save your photos.
You can print a Proof Sheet, which may be several pages long and shows
thumbnail views of photos stored on the photo card, and print photos from the
photo card, even if your HP PSC is not connected to a computer.
Your HP PSC can read SmartMedia, CompactFlash, Memory Stick, and
SecureDigital photo cards. Each of these cards can have up to 128 megabytes
of memory.
Your HP PSC features four different slots for photo card input, shown in the
illustration below with the photo card that corresponds to each slot.
CompactFlash
SecureDigital
Memory
Stick
SmartMedia
The IBM Microdrive photo card uses the same slot as the Compact Flash photo
card, as shown in the following illustration.
Note: You can only use one photo card in your HP PSC at a time.
Note: By default, Windows XP will format a CompactFlash photo card of
64MB or more with FAT32 format. Digital cameras and other devices use
the FAT (FAT16) format and cannot operate with a FAT32 formatted card.
Either format your CompactFlash card in your camera or select FAT format
to format your CompactFlash card in a Windows XP PC.
17
chapter 4
insert a photo card
After you take photos with your digital camera, you can print them immediately
or save them directly to your computer.
1
Insert the photo card into the appropriate slot on your printer.
When the photo card is inserted correctly, both the Photo Card button on
the front panel and the LED next to the slot blink.
2
Reading camera photo card... appears on the front panel display. The
light next to the card slot blinks green when the card is being accessed.
When the HP PSC is finished reading the card, the Photo Card button
stops blinking and stays On and the light next to the card slot stops
blinking.
3
Another message appears showing the number of files found on the photo
card, followed by a prompt to save or print the photos.
1 Save to PC
2 Print Photos
Note: You may safely remove the card only when the LED next to the slot
is off.
cards inserted incorrectly
If you insert a photo card backwards, the light next to the card slot blinks amber
and the front panel may display an error message such as Photo card is in
backwards or Card is not fully inserted.
save files to the computer
You can save directly from a photo card to your computer. When you save
photos to your computer, you can view them in the
HP Photo & Imaging Gallery, edit them, create photo collages, and album
pages — the possibilities are endless.
When you are connected to a computer, you should save all the photos to your
computer. This allows you to reuse your photo card.
1
Make sure that the photo card is inserted into the appropriate slot on your
HP PSC.
2
Press 1 when Save to PC appears on the front panel display.
This saves all the photos from the photo card to your computer using the
HP PSC software.
For Windows: by default, files are saved in month and year folders
depending on when the photos were taken. The folders are created under
the C:\MyDocuments\MyPictures folder. You can change the default
location or the folders in which the files are saved.
For Macintosh: files are saved to the computer in the default location
HardDrive/Documents/HP All-in-One Data/Photos directory.
18
hp psc 2170 series
use a photo card
hp photo & imaging gallery
You can use the HP Photo & Imaging Gallery for viewing and editing image
files. You can print images, send images by e-mail or fax to family and friends,
upload images to a website, or use images in fun and creative printing projects
with the HP Photo & Imaging Gallery.
When you save photo card files to your computer, the
HP Photo & Imaging Gallery opens automatically and displays thumbnails
(small versions) of your images.
For Windows: if you want to open the HP Photo & Imaging Gallery at a later
time, open the Director and click the View & Print icon, which is located in the
middle of the Director window.
For Macintosh: if you want to open the HP Photo and Imaging Gallery at a later
time, open the Director and click View and Print Images.
print a proof sheet
A Proof Sheet is a simple and convenient way to make prints directly from a
photo card without the need for a computer. A Proof Sheet, which may be
several pages long, shows thumbnail views of photos stored on the photo card.
The file name, index number, and date appear under each thumbnail.
After printing a Proof Sheet, fill in the circles with a pencil or black pen and
place the Proof Sheet on the glass. The Proof Sheet is scanned and photo prints
are generated automatically, without a computer.
1
2
Insert the photo card into the appropriate slot on your printer.
Press the Proof Sheet button.
The front panel displays the message:
Proof Sheet
1 = Print 2 = Scan
3
Press 1.
The Proof Sheet prints.
If the photo card contains more than 20 photos, you will be prompted to
select photos. You can select all photos, which will be printed on multiple
pages, or the last 20 photos, which will be printed on a single page.
Note: You can use the Proof Sheet index number to select which photos to
print. This number may be different from the number associated with the
photo on your digital camera. If you add photos to, or delete photos from,
index numbers.
complete the proof sheet
After you have printed a proof sheet (shown below), as described in print a proof
sheet, you can select photos to be printed.
reference guide
19
chapter 4
1
2
3
Select the photos to print by filling in the circles located underneath the
thumbnail images on the Proof Sheet with a dark pen.
Select the number of prints, image size, paper size, and frame style by
filling in the circles in step 2 of the Proof Sheet.
Place the top of the Proof Sheet face down on the scanner glass in the
edges, then close the lid.
print photos by scanning a proof sheet
After you have printed and completed a Proof Sheet (see print a proof sheet on
page 19 and complete the proof sheet on page 19), you can print photos from
the photo card by scanning the proof sheet.
Note: You may want to use a photo print cartridge for superior print
quality. With the color and photo print cartridges installed, you have a six-
ink system. See work with print cartridges on page 38 for more information.
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hp psc 2170 series
use a photo card
1
Make sure that the photo card used to print the proof sheet is inserted into
the appropriate slot on your HP PSC.
2
3
4
Load the appropriate paper, such as photo paper, in the paper tray.
Place the proof sheet on the glass.
Press Proof Sheet, then press 2.
The glass is scanned and the HP PSC prints the photos you specified on
the Proof Sheet.
print selected photos directly from a photo card
Note: When printing photos, you should select options for the correct
paper type and photo enhancement. You may also want to use the photo
print cartridge for superior print quality. See work with print cartridges on
page 38 for more information.
You can print:
•
•
•
Selected photos
More than one copy of a selected photo
A Digital Print Order Format (DPOF) file created by your camera
print individual photos
If you don’t know the photo index number, you may want to print a photo Proof
Sheet before selecting individual photos to print.
Index number
Date
File name
1
Insert the photo card into the appropriate slot on your printer.
The Photo Card button lights up.
2
3
4
5
Press 2 to Print Photos.
Press Enter to select Photos on Card.
Press
until Select Photos appears, then press Enter.
Enter the photo index numbers for the photos you want to print.
A comma is inserted automatically as the cursor advances to the right.
Note: You can erase index number by pressing
. As the bottom line gets
filled, the data entry field scrolls left to show the number as it is entered.
6
Press Enter when you are finished entering the photo index numbers.
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chapter 4
7
8
Press Options or Photo Card repeatedly to scroll through, and modify,
Photo Card options.
Press Start Black or Start Color.
print a DPOF file
The Digital Print Order Format (DPOF) is an industry-standard print file request
that can be created by some digital cameras. See your digital camera
documentation to see if it supports Digital Print Order Format (DPOF).
The DPOF file is stored by the digital camera on a photo card and specifies the
following information:
•
•
1
2
3
Which photos to print
The quantity of each photo to be printed
Insert the photo card into the appropriate slot on your printer.
Press Photo Card, then press 2.
Press Options or Photo Card, then press Enter to select Print What?
The Print What? option is only available when the photo card that has
been inserted contains a DPOF file.
4
5
Press Enter to select Use DPOF.
Press Options or Photo Card repeatedly to scroll through, and modify,
Photo Card options.
6
Press Start Black or Start Color.
how to print the best quality photos
a photo print cartridge. Remove the black print cartridge and insert the photo
print cartridge in its place. With the color print cartridge and photo print
cartridge installed, you have a six-ink system, which provides better quality
photos.
For more information, see order print cartridges on the inside of the back cover,
and work with print cartridges on page 38.
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hp psc 2170 series
chapter 4
24
hp psc 2170 series
use the copy features
5
The copy features let you do the following:
•
•
•
•
Produce high-quality color and black-and-white copies using a variety of
paper types and sizes, including iron-on transfers.
Reduce or enlarge the size of the copies you make from 25% to 400% of
the copy’s original size. (Percentages vary by model.)
Make the copy lighter or darker, adjust the color intensity, select the
number of copies, and specify the quality of the copies you make.
Use special copying features to create a poster, make many sizes of
to create transparencies.
Note: When copying a photo, you must select options for the correct paper
type and photo enhancement. You may also want to use the photo print
cartridge for superior print quality. With the color and photo print cartridges
installed, you have a six-ink system. See work with print cartridges on
page 38 for more information.
Note: You can only copy to A4 or Letter-sized paper.
make copies
You can make copies using the front panel of your HP PSC or by using the
HP PSC software on your computer. Many copy features are available using
either method. However, you may find that the software offers easier access to
special copy features.
All copy settings that you select on the front panel are reset two minutes after
the HP PSC completes the copy, unless you save the settings as the default
settings.
make a copy
1
Load your original on the glass.
Press Copy, if not already lit.
Press Start Black or Start Color.
2
3
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chapter 5
increase copy speed or quality
The HP PSC provides three options that affect copy speed and quality.
•
Best produces the highest quality for all paper and eliminates the banding
(striping) effect that sometimes occurs in solid areas. Best copies more
slowly than the other quality settings.
•
•
Normal delivers high-quality output and is the recommended setting for
most of your copying. Normal copies faster than Best.
Fast copies faster than the Normal setting. The text is of comparable quality
to the Normal setting, but the graphics may be of lower quality. Using Fast
also cuts down on the frequency of replacing your print cartridges,
because it uses less ink.
1
2
3
4
5
Load your original on the glass.
Press Copy, if not already lit.
Press Options until Copy Quality appears.
Press
until the desired quality appears.
Press Start Black or Start Color.
set the number of copies
You can set the number of copies using the front panel.
1
2
3
Press Copy, if not already lit.
Press Options until Number of Copies appears.
Press
or
to select the number of copies.
If you hold down either of the arrow buttons, the number of copies
changes by increments of 5 to make it easier to set a large number of
copies. You can also enter the number of copies using the keypad.
4
Press Start Black or Start Color.
reduce or enlarge a copy
You can reduce or enlarge a copy of an original using Reduce/Enlarge.
Note: You can only copy to A4 or Letter-sized paper.
For more information about additional copy options such as Fit to Page and
Poster, see perform special copy jobs on page 28.
1
2
3
Press Copy, if not already lit.
Press Options until Reduce/Enlarge appears.
Press
to choose a Reduce/Enlarge option.
If you select the Custom option, press Enter, then press
or
to select
a percentage. You can also enter the percentage using the keypad. Press
Enter when the desired percentage is displayed.
4
Press Start Black or Start Color.
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hp psc 2170 series
use the copy features
make copies lighter or darker
Use Lighter/Darker to adjust the lightness and darkness of the copies you make.
1
2
Press Copy, if not already lit.
Press Options until Lighter/Darker appears.
The range of Lighter/Darker values appears as a circle on a scale on the
front-panel display.
3
4
Press
to lighten the copy or
to darken it.
The circle moves to the left or right, depending on the button you press.
Press Start Black or Start Color.
change color intensity
You can adjust color intensity to make colors on your copy more vivid or more
subtle.
1
2
Press Copy, if not already lit.
Press Options until Color Intensity appears.
The range of color intensity values appears as a circle on a scale on the
front-panel display.
3
4
Press
vivid.
to make the image more pale or
to make the image more
The circle moves to the left or right, depending on the button you press.
Press Start Black or Start Color.
enhance text sharpness and photo colors
Use Text enhancements to sharpen edges of black text. Use Photo for
photographs or pictures to enhance light colors that may otherwise appear
white. Use Mixed when your original has both text and graphics.
Text enhancement is the default option. You can turn off Text enhancement by
selecting Photo or None if the following occur:
•
•
•
•
1
2
3
Stray dots of color surround some text on your copies.
Large, black typefaces look splotchy (not smooth).
Thin, colored objects or lines contain black sections.
Horizontal grainy or white bands appear in light- to medium-gray areas.
Press Copy, if not already lit.
Press Options until Enhancements appears.
Press
appears.
until the desired enhancement (Text, Photo, Mixed, or None)
4
Press Start Black or Start Color.
change settings for all copy tasks
Save the copy settings you use most often by setting them as the default.
1
2
3
Make any desired changes to the copy Options.
Press Options until Set New Defaults appears.
Press
until Yes appears.
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chapter 5
4
Press Enter to set the option as a default.
perform special copy jobs
following:
•
•
•
•
•
copy a photo
fit a copy to the page
print several copies on one page
make a poster
prepare a color t-shirt transfer
copy a photo
When copying a photo, you should select options for the correct paper type and
photo enhancement. You may also want to use the photo print cartridge for
superior print quality. See work with print cartridges on page 38 for more
information.
1
2
3
4
5
Load the photo on the glass.
If you are using photo paper, load it in the paper tray.
Press Copy, if not already lit.
Press Options until Paper Type appears.
Press
until the desired paper option appears.
The default paper type is Automatic, which means the HP PSC will
automatically detect and determine the paper type. You can choose the
specific paper type by pressing
Press Options until Enhancements appears.
Press until Photo appears.
until the desired paper type appears.
6
7
8
Press Start Black or Start Color.
Tip: To enlarge a photo automatically to a full page, use the Fit to
Page feature.
fit a copy to the page
Use Fit to Page when you want to automatically enlarge or reduce your original
to fit the paper size you have loaded. You can enlarge a small photo to fit a full-
size page, as shown below. Using Fit to Page may also prevent unwanted
cropping of text or images around the margins.
Tip: Make sure that the glass is clean and the original has been
placed in the bottom-right corner of the glass.
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hp psc 2170 series
use the copy features
Fit to Page
Original
1
2
3
4
5
Load the original on the glass.
Press Copy, if not already lit.
Press Options until Reduce/Enlarge appears.
Press
until Fit to Page appears.
Press Start Black or Start Color.
print several copies on one page
You can place multiple copies of an original on one page by selecting a photo
size and then selecting the number of copies you want.
There are several common photo sizes available from the Reduce/Enlarge
option, which you access from the Options button. After you select one of the
available sizes by pressing Enter, you may be prompted to select the number of
copies that can be placed on the page if there is room for more than one.
Original
Copy
1
2
3
4
5
Load the original on the glass.
Press Copy, if not already lit.
Press Options until Reduce/Enlarge appears.
Press
until the desired photo size appears, then press Enter.
Press
to select the maximum number of images that will fit on the page
or one image per page.
Some larger sizes do not prompt you for a number of images. In this case,
only one image is copied to the page.
6
Press Start Black or Start Color.
Tip: If the selected number of photos will not fit on the page, an
error message appears. Turn the original sideways (90 degrees)
on the glass and start the copy again.
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chapter 5
make a poster
When you use the Poster feature you divide your original into sections, then
enlarge the sections so you can assemble them into a poster.
Original
Poster
1
2
3
4
Load the original on the glass.
Press Copy, if not already lit.
Press Options until Reduce/Enlarge appears.
Press until Poster appears, then press Enter.
The default poster size is 2-pages wide.
5
6
Do one of the following:
–
–
Press Enter to select the default poster size.
Press to select other poster size options, and then press Enter.
Press Start Black or Start Color.
Tip: After you select the poster width, the HP PSC adjusts the
length automatically to maintain the proportions of the original. If
the original cannot be enlarged to the selected poster size, an
error message appears that tells you the number of pages wide
that are possible. Select a smaller poster size and make the copy
again.
prepare a color t-shirt transfer
You can copy an image or text onto a T-shirt transfer, then iron it onto a T-shirt.
Original
Iron-On
Tip: We recommend that you practice applying a T-shirt transfer
on an old garment first.
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hp psc 2170 series
use the copy features
1
2
3
4
5
Load the original on the glass.
Load the T-shirt transfer paper in the paper tray.
Press Copy, if not already lit.
Press Options until Paper Type appears.
Press
until Iron-On appears.
Selecting this option automatically copies a mirror-image of your original
so that it appears properly on the T-shirt.
6
Press Start Black or Start Color.
stop copying
`
To stop copying, press Cancel on the front panel.
copy options
The following diagram shows the copy options that are available when the
Options button is selected.
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chapter 5
Copy
Quality
Paper Type
Number of
Copies
Reduce/Enlarge
Lighter/Darker
Normal
Best
Fast
Plain Paper
Actual Size
Fit to Page
Custom 100%
hagaki
1 Copy
(numeric input,
1 - 99)
Premium Inkjet
Premium Photo
Photo Paper
PhotoQual Inkjet
Everyday Photo
Transparency
Iron-On
2L-Size
Mutsugiri
Card
E-Size
Brochure Glossy
Brochure Matte
Automatic
L-Size
Poster
Paper Size
Color Intensity
Set New Defaults
Enhancements
A4
Letter
No
Yes
Text
Photo
Mixed
None
Press Options or Copy to display the copy options.
Press and to move to the setting you want.
Press Enter to select the displayed setting.
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hp psc 2170 series
use the scan features
6
Scanning is the process of converting text and pictures into an electronic format
for your computer. You can scan just about anything:
•
•
•
•
Photos
Magazine articles
Text documents (PC only)
3D objects (be careful not to scratch the glass) to put into catalogs and
flyers
Because the scanned image is an electronic format, you can bring it into your
graphics program and modify it to suit your needs. You can do the following:
•
•
•
Scan text from an article into your word processor and quote it in a report,
saving you a lot of retyping. (PC only)
Scan in a logo and use it in your publishing software, allowing you to print
business cards and brochures for yourself.
Scan in photos of your kids and e-mail them to relatives, create a
photographic inventory of your house or office, or create an electronic
scrapbook.
Tip: To use the scan features, your HP PSC and computer must be
icon in the system tray. On a Macintosh, the HP PSC software is
always running.
This section contains the following topics:
•
•
scan an original
stop scanning
For more information about scanning your pictures from the HP PSC software, see
scan pictures and documents in the HP Photo & Imaging Help for more
information.
scan an original
scan to the hp photo & imaging gallery
You can start a scan from your computer or from your HP PSC.
to scan an original, from the front panel, to your Windows computer
1
2
3
Load your original on the glass.
Press Scan, if not already lit.
Press Start Black or Start Color.
A scan of the original appears in the HP Image Viewer.
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chapter 6
4
In the HP Preview window, you can edit the scanned image. When you
have finished, click Accept.
For more information about making changes to an image during the
preview, see adjust an image during the preview in scan pictures and
documents in the HP Photo & Imaging Help for more information.
The HP PSC does a final scan of the original and sends the image to the
HP Photo & Imaging Gallery.
See manage images in how to use the software for more information about
using the HP Photo & Imaging Gallery.
to scan an original, from the front panel, to your Macintosh computer
1
Load your original on the glass.
For more information, see load originals.
2
3
Press Scan, if not already lit.
Press Start Black or Start Color.
The HP PSC scans the original and sends the image to the HP Photo and
Imaging Gallery.
See the HP Photo and Imaging Gallery online help for more information.
scan to a different software program
If you prefer to scan your document to a software program other than the
HP Photo & Imaging Gallery, you can choose a different program from the Scan
launches the selected software program, and displays the scanned image in that
program.
Note: If a software application installed on your PC doesn't appear in the
Scan To list, then the hp psc doesn't support this application.
1
Load your original.
For more information, see load originals on page 9.
2
3
4
Press Scan, if not already lit.
Press Options.
Press
to scroll through the Scan To list until the desired scan-to software
program appears.
5
Press Start Black or Start Color.
The HP PSC scans your original and displays it in the selected software
program.
stop scanning
You can stop a scan by pressing the Cancel button located on the front panel.
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hp psc 2170 series
use the scan features
learn more
For Windows, see scan pictures and documents in how to use the software in
the HP Photo & Imaging Help to learn more about:
•
scanning pictures or documents
•
scanning documents using optical character recognition (Readiris OCR
software) to create editable text
•
•
•
scanning from other programs
adjusting scanned images
changing scan settings
For Macintosh, see the Scan chapter in the HP PSC 2170 Series section of the
HP Photo and Imaging Help for more information about:
•
•
•
•
scanning pictures or documents
scanning from other programs
adjusting scanned images
changing scan settings
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chapter 6
36
hp psc 2170 series
maintain your hp psc
7
This section provides instructions for keeping your HP PSC in top working
condition. Perform these maintenance procedures as necessary.
clean the glass
Dirty glass, from fingerprints, smudges, hair, and so on, slows down
performance and affects the accuracy of features such as Fit to Page and Copy.
1
2
Turn off the unit, unplug the power cord, and raise the lid.
Clean the glass with a soft cloth or sponge slightly moistened with a
nonabrasive glass cleaner.
Caution! Do not use abrasives, acetone, benzene, or carbon
tetrachloride on the glass; these can damage it. Do not place
liquids directly on the glass. They may seep under it and damage
the unit.
3
Dry the glass with a chamois or cellulose sponge to prevent spotting.
clean the lid backing
Minor debris can accumulate on the white document-backing located
underneath the unit’s lid.
1
2
Turn off the unit, unplug the power cord, and raise the lid.
Clean the white document-backing with a soft cloth or sponge slightly
moistened with a mild soap and warm water.
3
4
Wash the backing gently to loosen debris; do not scrub the backing.
Dry the backing with a chamois or soft cloth.
Caution! Do not use paper-based wipes as these may scratch the
backing.
5
If this does not clean the backing well enough, repeat the previous steps
using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a
damp cloth to remove any residual alcohol.
clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the case.
The interior of the unit does not require cleaning. Keep fluids away from the
interior of the unit as well as the front panel.
Note: To avoid damage to painted parts of the unit, do not use alcohol or
alcohol-based cleaning products on the front panel or the lid of the unit.
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chapter 7
work with print cartridges
To ensure the best print quality from your HP PSC, you will need to perform some
simple maintenance procedures, and when prompted by a front-panel message,
replace the print cartridges.
print a self-test report
If you are experiencing problems with printing, before cleaning or replacing the
print cartridges, you should print a self-test report. This report provides useful
information about your print cartridges, including status information.
1
2
Press Setup.
Press 1, then press 2.
This selects Print Report, and then selects Self-Test.
A self-test report is printed for your HP PSC.
handle print cartridges
Before you replace or clean a print cartridge, you should know the part names
and how to handle the print cartridge.
Copper contacts
Ink nozzles
under tape
Plastic tape
(must be removed)
Do not touch the copper contacts or the ink nozzles
use the print cartridge protector
When you purchase a photo print cartridge, you also receive a print cartridge
protector. The print cartridge protector is designed to keep your print cartridge
secure when it is not being used. Whenever you remove a print cartridge from
the printer, store it in the print cartridge protector that came with your printer.
•
To insert a print cartridge into the print cartridge protector, slide the print
cartridge into the print cartridge protector at a slight angle and snap it
securely into place.
•
To remove the print cartridge from the print cartridge protector, press
down and back on the top of the print cartridge protector to release the
print cartridge, then slide the print cartridge out of the print cartridge
protector.
38
hp psc 2170 series
maintain your hp psc
replace the print cartridges
Front-panel display messages appear to let you know that you should replace
your print cartridges.
You may also need to replace a print cartridge when you want to use the photo
print cartridge for printing high-quality photos.
See order print cartridges on the inside back cover for information on ordering
replacement print cartridges.
1
Turn on the unit, then open the print-carriage access door by lifting the
handle until the door locks into place.
The print carriage moves to the center of the unit.
latches
2
After the carriage stops moving, lift the latch to release the print cartridge,
then pull it toward you out of its slot.
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39
chapter 7
3
4
If you are removing the black print cartridge in order to install the photo
print cartridge, store it in the print cartridge protector.
Remove the new print cartridge from its packaging and, being careful to
touch only the black plastic, gently remove the plastic tape.
Caution! Do not touch the copper contacts or ink nozzles.
5
Push the new print cartridge into the appropriate slot until it clicks into
place.
The tri-color print cartridge goes on the left and the black or photo print
cartridge goes on the right.
40
hp psc 2170 series
maintain your hp psc
6
Pull the end of the latch toward you, press down until it stops, and then
release. Make sure the latch catches below the bottom tabs.
7
Close the print-carriage access door.
align the print cartridges
The HP PSC prompts you to align cartridges every time you install or replace a
print cartridge. Aligning the cartridges ensures high-quality output.
To align the print cartridges when prompted:
1
Press Enter on the front panel.
A page of patterns is printed. The cartridges are aligned correctly. Recycle
or discard the page.
To align the cartridges at any other time:
1
2
Press Setup.
Press 2, then press 2.
This selects Maintenance, and then selects Align Print Cartridges.
A page of patterns is printed. The cartridges are aligned correctly. Recycle
or discard the page.
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chapter 7
clean the print cartridges
Use this feature when the Self-Test Report shows streaking or white lines through
any of the colored bars. Do not clean print cartridges unnecessarily. This wastes
ink and shortens the life of the ink nozzles.
1
2
Press Setup.
Press 2, then press 1.
This selects the Maintenance menu, and then selects the Clean Print
Cartridges option.
If copy or print quality still seem poor after you clean the print cartridges,
replace the print cartridge that is affected.
troubleshooting print cartridge problems
Refer to the HP PSC Troubleshooting in the HP Photo & Imaging Help for
information on problems with print cartridges. In the Search tab, enter
“incorrect”, then click List Topics. The “Incorrect print cartridge” topic describes
how to determine which print cartridge is having a problem.
restore factory defaults
You can restore the original factory settings to what they were when you
purchased your HP PSC. Choosing to restore your factory defaults restores all
settings, except date information.
You can perform this process from the front panel only.
1
2
Press Setup.
Press 2, then press 3.
This selects Maintenance, and then selects Restore Factory Defaults.
The factory default settings are restored.
set the power save time
The bulb in your HP PSC remains on for a specified period so that the unit is
immediately ready to respond to your request. When the HP PSC has not been
used within that specified period, it turns the bulb off to preserve power and
displays Power Save On in the front-panel display. (You can exit this mode by
pressing any button on the front panel.)
Your unit is automatically set to enter power-save mode after 12 hours. Follow
these steps if you want the HP PSC to enter this mode earlier.
1
2
Press Setup.
Press 2, then press 5.
This selects Maintenance, and then selects Power Save Mode Time.
3
Press
until the desired time appears, then press Enter.
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hp psc 2170 series
maintain your hp psc
set scroll speed
The Scroll Speed option lets you control the rate that text messages appear in
the front-panel display. You can choose Normal, Fast, or Slow. The default is
Normal.
1
2
Press Setup.
Press 2, then press 6.
This selects Maintenance, and then selects Set Scroll Speed.
3
Press
until the desired speed appears, then press Enter.
set the prompt delay time
The Prompt Delay option lets you control the amount of time before a message
is displayed in the front-panel display. You can choose Normal, Fast, or Slow.
The default is Normal.
1
2
Press Setup.
Press 2, then press 8.
This selects Maintenance, and then selects Set Prompt Delay Time.
3
Press
until the delay time appears, then press Enter.
setup menu options
The following options are available from the Setup button.
2: Maintenance
1: Print Report
1:Clean Print
Cartridges
1:Menu Settings
2:Self-Test Report
2:Align Print
Cartridges
3:Restore Factory
Defaults
4:Set Language
and Country/
Region
5:Set Power Save
Mode Time
6:Set Scroll Speed
7:Set View Angle
Use Setup to display the Print Report and
Maintenance options.
Press
and
to move to the setting you want.
Press Enter to select the displayed setting.
8:Set Prompt
Delay Time
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hp psc 2170 series
additional setup information
8
This section covers how to handle messages that may or may not appear during
installation, how to set up the connection between your computer and your
HP PSC, and how to add and remove the HP PSC software. The standard
installation instructions are provided in your Setup Poster, which you should
keep for later use.
If the HP Director displays all of the icons in the example below, then the
software has been successfully installed.
possible installation problems
If you follow the instructions in the Setup Poster correctly, you should not have
any problems with the installation of your HP PSC. If you do not follow the
instructions, you may see any of the following problems:
If you installed the hp psc software as requested on the setup poster and
Microsoft’s New Hardware Found message did not appear
If you are a Windows 98/2000/ME/XP user, a series of Microsoft New
Hardware Found messages should have appeared on your screen after
software installation and after the HP PSC was connected to your computer.
If the Microsoft messages did not appear, try the following:
•
Verify that you are using a full-speed (12 Mbps) USB cable and that it
does not exceed 3 meters in length (9.8 feet).
•
Verify that the computer is USB-ready. For more information about
determining whether your computer is USB-ready, see your computer’s
documentation or check with the computer’s manufacturer.
•
Verify that the cable is plugged fully into your HP PSC and directly
connected to the USB port on your computer. After the cable is connected
properly, turn your HP PSC off and then on again.
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chapter 8
•
•
Turn your HP PSC off and then on again, then restart your computer.
If the previous steps do not solve the problem, remove and reinstall the
software. For more information, see remove and reinstall your hp psc
software on page 48.
If you set up your hp psc and connected it to your computer before installing the
software and the New Hardware Message appears
If you are a Windows 98/2000/ME/XP user, you may see one of the following
dialog boxes:
To avoid errors, install the HP PSC software before you connect the HP PSC to
your computer. If one of the above messages appeared and you clicked Next or
OK, do the following:
1
2
3
4
Press Esc on your keyboard to exit.
Turn off your HP PSC.
Disconnect the HP PSC from your computer (detach the USB cable).
Follow the software installation steps outlined in the Setup Poster that came
with your HP PSC.
If the previous version installed message appears
If you receive a message that you have a previously installed version, you will
see a message asking if you want to install a second version or remove the
existing version.
If your computer is unable to communicate with your HP PSC
If communication cannot be established between your computer and HP PSC (for
example, the HP PSC status icon has the yellow error triangle), try the same tasks
outlined under If you installed the hp psc software as requested on the setup
poster and Microsoft’s New Hardware Found message did not appear on
page 45.
46
hp psc 2170 series
additional setup information
Note: You may also want to refer to the readme file for more information
on possible installation problems. On Windows, you can access the
readme file from the Start button on the taskbar; select Programs, Hewlett-
Packard, hp psc 2000 series, View the Readme File. On Macintosh, you
can access the readme file by double-clicking on the icon located in the top-
level folder of the HP PSC software CD-ROM.
set the language and country/region
Usually, the language and country or region are set when you install the
HP PSC. If you set the country/region or language incorrectly during
installation, use the following procedure.
1
2
Press Setup.
Press 2, then press 4.
This selects Maintenance, and then selects Set Language & Country/
Region.
You are prompted with a list of languages. You can also scroll through the
languages using
or
.
3
4
Using the keypad, enter the two-digit number for the desired language.
When prompted, press Enter for Yes or Cancel for No.
You are prompted with all the countries/regions for the selected
language. You can also scroll through the countries/regions using
.
or
5
Using the keypad, enter the two-digit number for the desired country/
region.
6
7
When prompted, press Enter for Yes or Cancel for No.
You can confirm the language and country/region by printing a Self-Test
Report, as follows:
a. Press Setup.
b. Press 1, then press 2.
This selects Print Report, and then selects Self-Test Report.
set the front-panel view angle
If you have difficulty seeing the text in the front-panel display, you may need to
change the view angle. The View Angle option lets you control the viewing
angle of the text in the front-panel display. You can change the angle so that it
displays text best when you view it from a standing position or from a seated
position.
1
2
Press Setup.
Press 2, then press 7.
This selects Maintenance, and then selects View Angle.
3
Press Enter, press
or
until the text in the front-panel display
appears as desired, then press Enter.
reference guide
47
chapter 8
connect your hp psc to your computer
Your HP PSC supports HOT Swapping, meaning you can connect to the HP PSC
while the power is on at your computer and on the HP PSC.
Note: HP recommends that you install the HP PSC software before
attempting to HOT Swap your HP PSC.
connect your usb port
Connecting your computer to your HP PSC with USB is straightforward. Simply
plug one end of the USB cable into the back of your computer and the other in
the back of the HP PSC.
Note: HP recommends a USB cable of 3m or less.
what works
what does not work
Plugging into the USB port on your Plugging into the USB port located
computer on the keyboard
Plugging into a powered hub that is Plugging into a non-powered USB
connected to the USB port on your hub
computer
Note: AppleTalk is not supported.
connecting to the USB port on your computer
connect your hp psc to more than one computer
You can connect more than one computer to your HP PSC by using a powered
hub. Both computers must have the HP PSC software installed. Connect each
computer to the hub, then connect the hub to the HP PSC.
remove and reinstall your hp psc software
Do not simply delete the HP PSC program files from your hard drive. Be sure to
remove them properly using the uninstall utility provided in the HP PSC program
group.
48
hp psc 2170 series
additional setup information
to uninstall from a Windows computer
1
On the Windows taskbar, click Start, choose Programs or All Programs
(XP), choose Hewlett-Packard, choose hp psc 2000 series, then choose
uninstall software.
2
3
Follow the directions on the screen.
If you are asked whether you would like to remove shared files, click No.
Other programs that use these files may not work properly if the files are
deleted.
4
5
6
After the program finishes removing the software, disconnect your
HP PSC, and restart your computer.
To reinstall the software, insert the HP PSC 2170 Series CD-ROM into your
computer’s CD-ROM drive, and follow the instructions that appear.
After the software is installed, connect and turn on yourHP PSC.
to uninstall from a Macintosh computer
1
2
3
4
Double-click on Applications:HP All-in-One Software folder.
Double-click on Uninstaller.
Follow the directions that appear on the screen.
After the program finishes removing the software, disconnect your
HP PSC, and restart your computer.
5
To re-install the software, insert the HP PSC 2170 Series CD-ROM into
your computer’s CD-ROM drive, and follow the instructions that appear.
Note: When re-installing the software, follow the instructions on the Setup
Poster. Do not connect the HP PSC to your computer until after you have
completed the software installation.
reference guide
49
chapter 8
50
hp psc 2170 series
technical information
9
system requirements
The following specifications are subject to change without notice.
PC Requirements
Item
Minimum
Recommended
Processor
Windows 98
Any Intel Pentium II, Celeron, or
compatible processor
Intel Pentium III or higher
Windows 98SE
Windows 2000
Windows Millennium Edition
Windows XP
RAM
Windows 98
64 MB
128 MB or more
Windows 98SE
Windows 2000
Windows Millennium Edition
Windows XP
Disk space needed for installation
600 MB
Additional disk space needed for scanned images
50 MB
Monitor
Media
SVGA 800 x 600 with 16-bit color
CD-ROM drive
I/O
Available USB port
Internet access
Sound card
Other
Recommended
Recommended
I.E. 5.0 or higher
Adobe Acrobat 4 or higher
Macintosh Requirements
Item
Minimum
Recommended
Processor
G3 Processor
G4 Processor or higher
RAM
Macintosh OS 9
Macintosh OS X
64 MB
128 MB
128 MB
256 MB
Disk space needed for installation
200 MB
Additional disk space needed for scanned images
50 MB
Monitor
SVGA 800 x 600
CD-ROM drive
Available USB port
Media
I/O
Internet access
Sound card
Recommended
Recommended
51
chapter 9
paper specifications
This section contains the following topics:
•
•
paper-tray capacities
paper sizes
paper-tray capacities
1
2
Type
Paper Weight
Input Tray
Output Tray
Plain paper
Legal paper
Cards
16 to 24 lb.
100
50 black, 20 color
(60 to 90 gsm)
20 to 24 lb.
(75 to 90 gsm)
100
40
50 black, 20 color
110 lb. max
(200 gsm)
40
10
Envelopes
20 to 24 lb.
(75 to 90 gsm)
15
Banners
16-24 lb. (60-90 gsm)
20
25
20
30
20 or less
25 or less
20
Transparency film
Labels
N/A
N/A
4 x 6 inch (10 x 15 cm) Photo 145 lb.
(236 gsm)
30
1 Maximum capacity
2 Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends
emptying the tray frequently.
paper sizes
Type
Size
Paper
Letter: 8.5 x 11 in. (216 x 279 mm)
Legal: 8.5 x 14 in. (216 x 355.6 mm)
Executive: 7.25 x 10.5 in. (184.2 x 266.7 mm)
A4: 210 x 297 mm
A5: 148 x 210 mm
B5: 182 x 257 mm
Banner
Letter: 8.5 x 11 in. (216 x 279 mm)
A4: 8.27 x 11.69 in. (210 x 297 mm)
Envelopes
U.S. #10: 4.12 x 9.5 in. (104.8 x 241.3 mm)
A2: 4.37 x 5.75 in. (111 x 146 mm)
DL: 4.33 x 8.66 in. (110 x 220 mm)
C6: 4.49 x 6.38 in. (114 x 162 mm)
Transparency films
Cards
Letter: 8.5 x 11 in. (216 x 279 mm)
A4: 210 x 297 mm
3 x 5 in. (76.2 x 127 mm)
4 x 6 in. (101.6 x 152 mm)
5 x 8 in. (127 x 203.2 mm)
A6: 105 x 148.5 mm
hagaki post card: 100 x 148 mm
Labels
Letter: 8.5 x 11 in. (216 x 279 mm)
A4: 210 x 297 mm
Custom
3 x 5 in. up to 8.5 x 14 in. (76.2 x 127 up to 216 x 356 mm)
52
hp psc 2170 series
technical information
print specifications
•
•
•
•
•
•
•
1200 x 1200 dpi black with resolution enhancement technology (REt)
1200 x 1200 dpi color with HP PhotoREt III
Method: Drop-on-demand thermal inkjet
Language: HP PCL Level 3, PCL3 GUI or PCL 10
Print speeds vary according to the complexity of the document.
Duty cycle: 500 printed pages per month (average)
Duty cycle: 3000 printed pages per month (maximum)
Mode
Resolution (dpi)
Speed (ppm)
Best/inkjet/1200
Black
Color
1200 x 1200
2
1200 x 1200
.5
(up to 4800 dpi optimized1
)
Normal
Everyday
Fast
Black
Color
Black
Color
Black
Color
600 x 600
600 x 600
600 x 600
600 x 600
300 x 300
300 x 300
7
4
8
6
up to 17.0
up to 12.0
1 Up to 4800 x 1200 optimized dpi color printing on premium photo papers and 1200 x 1200 input dpi when
printing from a computer.
print margin specifications
Top
Bottom
(trailing edge)
Left
Right
1
(leading edge)
Sheet Paper
U.S. letter
U.S. legal
U.S. executive
ISO A4
.07 in. (1.8 mm)
.07 in. (1.8 mm)
.07 in. (1.8 mm)
.07 in. (1.8 mm)
.07 in. (1.8 mm)
.07 in. (1.8 mm)
.46 in. (11.7 mm) .25 in. (6.4 mm)
.46 in. (11.7 mm) .25 in. (6.4 mm)
.46 in. (11.7 mm) .25 in. (6.4 mm)
.46 in. (11.7 mm) .13 in. (3.2 mm)
.46 in. (11.7 mm) .13 in. (3.2 mm)
.46 in. (11.7 mm) .13 in. (3.2 mm)
.25 in. (6.4 mm)
.25 in. (6.4 mm)
.25 in. (6.4 mm)
.13 in. (3.2 mm)
.13 in. (3.2 mm)
.13 in. (3.2 mm)
ISO A5
JIS B5
Envelopes
U.S. No. 10
A2 (5.5 baronial)
Intnl. DL
.13 in. (3.2 mm)
.13 in. (3.2 mm)
.13 in. (3.2 mm)
.13 in. (3.2 mm)
.46 in. (11.7 mm) .13 in. (3.2 mm)
.46 in. (11.7 mm) .13 in. (3.2 mm)
.46 in. (11.7 mm) .13 in. (3.2 mm)
.46 in. (11.7 mm) .13 in. (3.2 mm)
.13 in. (3.2 mm)
.13 in. (3.2 mm)
.13 in. (3.2 mm)
.13 in. (3.2 mm)
Intnl. C6
Cards
U.S. 3 x 5 in.
U.S. 4 x 6 in.
U.S. 5 x 8 in.
.07 in. (1.8 mm)
.07 in. (1.8 mm)
.07 in. (1.8 mm)
.46 in. (11.7 mm) .13 in. (3.2 mm)
.46 in. (11.7 mm) .13 in. (3.2 mm)
.46 in. (11.7 mm) .13 in. (3.2 mm)
.13 in. (3.2 mm)
.13 in. (3.2 mm)
.13 in. (3.2 mm)
reference guide
53
chapter 9
Top
Bottom
(trailing edge)
Left
Right
1
(leading edge)
ISO and JIS A6
.07 in. (1.8 mm)
.46 in. (11.7 mm) .13 in. (3.2 mm)
.46 in. (11.7 mm) .13 in. (3.2 mm)
.13 in. (3.2 mm)
hagaki (100 x 148 mm)
Borderless photo (4 x 6 in.)
.07 in. (1.8 mm)
.13 in. (3.2 mm)
0
0
.46 in. (11.7 mm)
.46 in. (11.7 mm)
0
0
0
0
Borderless A6 card
(105 x 148.5 mm)
Borderless hagaki (100 x 148 mm)
0
.46 in. (11.7 mm)
0
0
1 This margin is not LaserJet-compatible, however, the total writing area is compatible. The writing area is offset
from center by .21 inches (5.4 mm), which causes asymmetric top and bottom margins.
copy specifications
•
•
•
•
•
•
Digital image processing
Up to 99 copies from original (varies by model)
Digital zoom from 25 to 400% (varies by model)
Fit to page, Poster, Many on page
Up to 17 cpm black, 12 cpm color (varies by model)
Copy speeds vary according to the complexity of the document
1
Mode
Color/Black
Black
Speed (ppm)
up to 0.8
up to 0.8
up to 7
Print Resolution (dpi)
1200 x 12002
1200 x 12002
600 x 1200
Scan Resolution (dpi)
1200 x 2400
1200 x 2400
600 x 1200
Best
Color
Normal
Fast
Black
Color
up to 4
600 x 600
600 x 1200
Black
up to 17
up to 12
300 x 1200
600 x 1200
Color
600 x 300
600 x 1200
1 Maximum at 400% scaling
2 On photo paper or premium inkjet paper
photo card specifications
The hp psc supports the following photo cards:
•
•
•
•
Compact Flash (R) Type I and II (including IBM Microdrive)
Smart Media (R)
Sony Memory Stick (R)
Secure Digital
scan specifications
•
•
•
Create photo projects
Image editor included
Readiris OCR software automatically converts to editable text
54
hp psc 2170 series
technical information
•
Scan speeds vary according to the complexity of the document
Item
Description
Resolution
Color
1200 x 2400 dpi optical, up to 9600 dpi enhanced
48-bit color
8-bit grayscale (256 levels of gray)
Interface
TWAIN-compliant
US Letter, A4
Scanning Area
physical specifications
•
•
•
•
Height: 8.7 in. (22 cm)
Width: 18.2 in. (46.3 cm)
Depth: 15.7 in. (40 cm)
Weight: 19.5lb. (8.85 kg)
power specifications
•
•
•
•
Power consumption: 75W maximum
Source (Input) Voltage: 100 to 240 VAC, grounded
Input Frequency: 50/60 Hz
Current: 1.0 A maximum
environmental specifications
•
•
•
•
Recommended Operating Temperature Range: 15º to 32º C (59º to 90º F)
Allowable Operating Temperature Range: 5º to 40º C (41º to 104º F)
Humidity: 15% to 85% RH non-condensing
Non-operating (Storage) Temperature Range: -40º to 60º C (-40º to 140º F)
additional specifications
•
Memory: 8.0-MB ROM, 16.0-MB RAM
If you have Internet access, you can get acoustic information from the HP website at:
environmental product stewardship program
protecting the environment
Hewlett-Packard is committed to providing quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize impacts on
our environment.
For more information, visit HP’s Commitment to the Environment website at:
ozone production
This product generates no appreciable ozone gas (O3).
reference guide
55
chapter 9
energy consumption
Energy usage drops significantly while in Power Save mode, which saves natural
resources, and saves money without affecting the high performance of this product. This
product qualifies for ENERGY STAR®, which is a voluntary program established to
encourage the development of energy-efficient office products.
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR
partner, HP has determined that this product meets ENERGY STAR guidelines for energy
efficiency.
For more information on ENERGY STAR guidelines, visit the following web site:
paper use
This product is suited for the use of recycled paper according to DIN 19309.
plastics
Plastic parts over 25 grams are marked according to international standards that enhance
the ability to identify plastics for recycling purposes at the end of the product’s life.
material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP web site at:
If you are in the United States or Canada and do not have access to the Internet, call the
U.S. HP FIRST fax-on-demand service at (800) 231-9300. Use Index number 7 for a listing
of the material safety data sheets.
International customers without Internet access should call (404) 329-2009 for further
information.
recycling program
HP offers an increasing number of product return and recycling programs in many
countries/regions, as well as partnering with some of the largest electronic recycling
centers throughout the world. HP also conserves resources by refurbishing and reselling
some of its most popular products.
regulatory notices
The following sections are statements from various regulatory agencies.
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified
that the following notice be brought to the attention of users of this product.
Declaration of Conformity: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may
cause undesired operation. Class B limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy, and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there
56
hp psc 2170 series
technical information
is not guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•
•
•
Reorient the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Product Regulations Manager, Hewlett-Packard Company, San Diego, (858) 655-4100.
The user may find the following booklet prepared by the Federal Communications
Commission helpful: How to Identify and Resolve Radio-TV Interference Problems. This
booklet is available from the U.S. Government Printing Office, Washington DC, 20402.
Stock No. 004-000-00345-4.
Caution! Pursuant to Part 15.21 of the FCC Rules, any changes or
modifications to this equipment not expressly approved by the Hewlett-
Packard Company, may cause harmful interference and void the FCC
authorization to operate this equipment.
doc statement / déclaration de conformité (Canada)
Le présent appareil numérique n'émet pas de bruit radioélectrique dépassant les limites
applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le
brouillage radioélectrique édicté par le ministère des Communications du Canada.
This digital apparatus does not exceed the Class B limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
notice to users of the Canadian telephone network
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operational and safety
requirements as prescribed in the appropriate Terminal Equipment Technical
Requirements document(s). The Department does not guarantee the equipment will
operate to the user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected
to the facilities of the local telecommunications company. The equipment must also be
installed using an acceptable method of connection. The customer should be aware that
compliance with the above conditions may not prevent degradation of service in some
situations.
Repairs to certified equipment should be coordinated by a representative designated by
the supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request the user to
disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the
power utility, telephone lines and internal metallic water pipe system, if present, are
connected together. This precaution may be particularly important in rural areas.
Caution! Users should not attempt to make such connections themselves,
but should contact the appropriate electric inspection authority, or
electrician, as appropriate.
Note: The Ringer Equivalence Number (REN) assigned to each terminal device
provides an indication of the maximum number of terminals allowed to be
connected to a telephone interface. The termination on an interface may consist of
any combination of devices subject only to the requirement that the sum of the
Ringer Equivalence Numbers of all the devices does not exceed 5.
The REN for this product is 0.3B, based on FCC Part 68 test results.
reference guide
57
chapter 9
notice to all users of the European Economic Area (EEA)
This product is designed to interwork with the analogue telephone networks in the
following countries/regions:
German
France
UK
Netherlands
Italy
Spain
Belgium
Austria
Luxembourg
Denmark
Finland
Portugal
Sweden
Ireland
Norway
Greece
Switzerland
Network compatibility depends on customer selected settings, which must be reset to use
the equipment on a telephone network in a country/region other than where the product
was purchased. Contact the vendor or Hewlett-Packard Company if addition product
support is necessary.
This equipment has been certified by the manufacturer in accordance with Directive
1999/5/EC (annex II) for Pan-European single-terminal connection to the public switched
telephone network (PSTN). However, due to differences between the individual PSTNs
provided in different countries/regions, the approval does not, of itself, give an
unconditional assurance of successful operation on every PSTN network termination point.
In the event of problems, you should contact your equipment supplier in the first instance.
notice to users of the Irish telephone network
This equipment is designed for DTMF tone dialing and loop disconnect dialing. In the
unlikely event of problems with loop disconnect dialing, it is recommended to use this
equipment only with the DTMF tone dial setting.
notice to users of the German telephone network
The HP 2170 Series products are designed to connect only to the analogue public-
switched telephone network (PSTN). Please connect the TAE N telephone connector plug,
provided with the hp psc 2170 series, into the wall socket (TAE 6) code N. The
hp psc 2170 series products can be used as a single device and/or in combination (in
serial connection) with other approved terminal equipment.
geräuschemission
LpA < 70 dB
am Arbeitsplatz
im Normalbetrieb
nach DIN 45635 T. 19
VCCI-2 (Japan)
58
hp psc 2170 series
technical information
notice to Korean customers
reference guide
59
chapter 9
60
hp psc 2170 series
get hp psc 2170 series support
10
This section explains the support services information provided by Hewlett-Packard.
If you are unable to find the answer you need in the printed or onscreen documentation
supplied with your product, you can contact one of the HP support services listed in the
following pages. Some support services are available only in the U.S. and Canada, while
others are available in many countries/regions worldwide. If a support service number is
not listed for your country/region, contact your nearest authorized HP dealer for help.
get support and other information from the internet
If you have Internet access, you can get help from the following HP Web site:
The Web site offers technical support, drivers, supplies, and ordering information.
hp customer support
Software programs from other companies may be included with your HP PSC. If you
experience problems with any of those programs, you will receive the best technical
assistance by calling the experts at that company.
If you need to contact HP Customer Support, do the following before you call.
1
Make sure that:
a. Your unit is plugged in and turned on.
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.
2
Reset your unit:
a. Turn off the unit using the On button located on the unit’s front panel.
b. Unplug the power cord from the back of the unit.
c. Plug the power cord back into the unit.
d. Turn on the unit using the On button.
3
4
For more information, check the HP website at:
If you are still experiencing problems and need to speak with an HP Customer
Support Representative:
–
Have your serial number and service ID ready. To display your serial number,
on the front panel, press Enter and Start Copy, Black at the same time, until the
serial number appears in the front-panel display. To display your service ID, on
the front panel, press Enter and Start Copy, Color at the same time, until SERV
ID: and the number appear in the front-panel display
–
Print a Self-Test Report. See print a self-test report on page 38 for information
on printing this report.
–
–
Make a color copy.
Be prepared to describe your problem in detail.
5
Call HP Customer Support. Be near your unit when you call.
call in the U.S. during warranty
Call (208) 323-2551. This service is free during the warranty period; however, your
standard long-distance phone charges still apply. A fee may apply outside the warranty
period.
61
chapter 10
U.S. phone support is available in both English and Spanish languages 24 hours a day,
7 days a week (days and hours of support may change without notice).
call elsewhere in the world
The numbers listed below are current as of the printing date of this guide. For a list of
current international HP Support Service numbers, visit this address and choose your own
country/region or language:
For Korea, you can also visit this address:
You can call the HP support center in the following countries/regions. If your country/
region is not listed, contact your local dealer or nearest HP Sales and Support Office to
find out how to obtain services.
Support service is free during the warranty period; however, your standard long-distance
phone charges will apply. In some cases, a flat fee per single incident will also apply.
For phone support in Europe, please check for the details and conditions of phone support
in your country/region by consulting the following Web site:
Alternatively, you can ask your dealer or call HP at the phone number indicated in this
booklet.
As part of our constant efforts to improve our phone support service, we advise you to
check our website on a regular basis for new information regarding service features and
delivery.
country/region
Algeria1
hp technical support
+212 22404 747
0810-555-5520
country/region
Malaysia
hp technical support
1-800-805405
01-800-472-6684
5258-9922
Argentina
Mexico
Australia
+61 3 8877 8000
1902 910 910
Mexico (Mexico City)
Austria
+43 (0) 810 00 6080
+971 4 883 8454
+32 (0) 2 626 8806
+32 (0) 2 626 8807
(11) 3747 7799
Morocco1
Netherlands
New Zealand
Norway
Oman
+212 22404 747
+31 (0) 20 606 8751
+64 (9) 356 6640
+47 22 11 6299
+971 4 883 8454
+971 4 883 8454
001-800-7112884
0-800-10111
Bahrain (Dubai)
Belgium (Dutch)
Belgium (French)
Brazil (Grande Sao Paulo)
Brazil (Demais Localidades) 0800 157751
Palestine
Panama
Canada during warranty
(905) 206 4663
1-877-621-4722
Canada post-warranty
(per-call charge)
Peru
Caribbean & Central
America
1-800-711-2884
Philippines
632-867-3551
Chile
800-10111
Poland
+48 22 865 98 00
+351 21 3176333
1-877-232-0589
China
86 10 6868 7980
9-800-114-726
Portugal
Puerto Rico
Qatar
Colombia
Costa Rica
Czech Republic
0-800-011-0524
+42 (0) 2 6130 7310
+971 4 883 8454
Romania
+40 1 315 44 42
01 3154442
62
hp psc 2170 series
get hp psc 2170 series support
country/region
Denmark
hp technical support
+45 39 29 4099
1-800-225528
country/region
Russia, Moscow
Russia, St. Petersburg
Saudi Arabia
hp technical support
+7 095 797 3520
+7 812 346 7997
+800 897 14440
(65) 6272-5300
Ecuador
Europe (English)
Egypt
+44 (0) 207 512 5202
02 532 5222
Singapore
Finland
+358 (0) 203 47 288
+0836696022
Slovakia
+421 2 682 08080
086 000 1030
France (0.34 Euro/min.)
South Africa (RSA)
Germany (0.12 Euro/min.) +49 (0) 180 52 58 143
South Africa, Outside Republic +27-11 258 9301
Greece
+30 1060 73 603
+85 (2) 3002 8555
1800-999-5305
Spain
+34 902 321 123
+46 (0)8 619 2170
+41 (0) 84 880 1111
Hong Kong (SAR)
Guatemala
Hungary
Sweden
Switzerland 2
Taiwan
+36 (0) 1 382 1111
+886-2-2717-0055
0800 010 055
India
1-600-112267
91 11 682 6035
Thailand
+66 (2) 661 4000
Indonesia
Ireland
Israel
62-21-350-3408
Tunisia1
+216 1891 222
+353 (0) 1 662 5525
+972 (0) 9 9524848
+39 0226410350
Turkey
+90 216 579 7171
+7 (380-44) 490-3520
+971 4 883 8454
Ukraine
Italy
United Arab Emirates
United Kingdom
Japan
0570 000 511
+81 3 3335 9800
+44 (0) 207 512 52 02
Jordan
+971 4 883 8454
Venezuela
0800-47468368 or
800-477-7777
Korea (Seoul)
Korea (outside Seoul)
+82 (2) 3270 0700
080 999 0700
Venezuela (Caracas)
(502) 207-8488
Kuwait
+971 4 883 8454
+971 4 883 8454
Vietnam
Yemen
84 (0) 8-823-4530
+971 4 883 8454
Lebanon
1 This Call Center supports French speaking customers from the following countries/regions: Morocco, Tunisia, and
Algeria.
2 This Call Center supports German, French and Italian speaking customers in Switzerland.
call in Australia post-warranty
If your product is not under warranty, you can call 03 8877 8000. A per-incident, out-of-
warranty support fee of $27.50 (inc GST) will be charged to your credit card. You can
also call 1902 910 910 ($27.50 charged to your phone account) from 9:00 A.M. to
5:00 P.M. Monday through Friday. (Charges and support hours are subject to change
without notice.)
prepare your unit for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are
requested to send your unit in for service, please follow the power off and rebox steps
below to avoid further damage to the HP product.
reference guide
63
chapter 10
1
Turn on the unit.
Disregard steps 1 through 6, if your unit will not turn on and the print carriage is in
the home position. You will not be able to remove the print cartridges. Proceed to
step 7.
2
3
Open the print cartridge access door.
Remove the print cartridges from their holders, and lower the latches. See replace
the print cartridges on page 39 for information on removing the print cartridges.
Place cartridges in an airtight bag.
Caution! Remove both print cartridges and lower both latches. Failure to
do so may damage your unit.
4
5
6
Turn off the unit.
Close the print cartridge access door.
Pack the unit for shipment using adequate packing materials.
Shipping damage caused by improper packaging and/or improper transportation
is not covered under the warranty.
7
8
Place the return shipping label on the outside of the box.
Include the following items in the box:
–
–
–
A brief description of symptoms for service personnel (samples of print quality
problems are helpful).
A copy of the sales slip or other proof of purchase to establish the warranty
coverage period.
Your name, address, and a phone number where you can be reached during
the day.
hp distribution center
To order HP PSC software, a copy of the printed Reference Guide, a setup poster, or other
customer-replaceable parts, do one of the following:
•
•
In the U.S. or Canada, call (208) 323 2551.
Visit this website:
64
hp psc 2170 series
warranty information
11
hp psc 2170 series
Duration of Limited Warranty (hardware and labor): 1 Year
Duration of Limited Warranty (CD media): 90 Days
Duration of Limited Warranty (print cartridges): Until the HP ink is depleted or the “end of
warranty” date printed on the cartridge has been reached, whichever occurs first.
warranty service
express service
To obtain HP express repair service, the customer must contact an HP service office or an
HP Customer Support Center for basic troubleshooting first. See hp customer support on
page 61 for steps to take before calling Customer Support.
If a customer unit needs a minor part replacement and these parts can normally be
replaced by the customer, the customer-replaceable components may be serviced through
expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes;
provide telephone assistance on replacement of the component; and pay shipping
charges, duty, and taxes for any part that HP asks to be returned.
The HP Customer Support Center may direct customers to designated authorized service
providers who are certified by HP to service the HP product.
warranty upgrades
Upgrade your standard factory warranty to a total of three years with the
HP SUPPORTPACK. Service coverage begins on product purchase date and the pack must
be purchased within the first 180 days of product purchase. This program offers phone
support from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST) Monday through
call it is determined that you need a replacement product, then HP will ship you this
product next business day free of charge. Available in U.S. only.
For more information, please call 1-888-999-4747 or visit the following HP Web site:
Outside the U.S., please call your local HP Customer Support office. See call elsewhere in
the world on page 62 for a list of international Customer Support numbers.
returning your hp psc 2170 series for service
Before returning your HP PSC for service, you must call HP Customer Support. See
hp customer support on page 61 for steps to take before calling Customer Support.
hewlett-packard limited global warranty statement
extent of limited warranty
Hewlett-Packard (“HP”) warrants to the end-user customer (“Customer”) that each HP PSC
2170 Series product (“Product”), including related software, accessories, media, and
supplies, shall be free from defects in material and workmanship for the duration, which
begins on the date of purchase by the Customer.
65
chapter 11
For each software Product, HP’s limited warranty applies only to a failure to execute
programming instructions. HP does not warrant that the operation of any Product shall be
uninterrupted or error free.
HP’s limited warranty covers only those defects which arise as a result of normal use of a
Product, and does not cover any other problems, including those which arise as a result
of (a) improper maintenance or modification, (b) software, accessories, media, or
supplies not provided or supported by HP, or (c) operation outside the Product’s
specifications.
For any hardware Product, the use of a non-HP print cartridge or a refilled print cartridge
does not affect either the warranty to the Customer or any HP support contract with the
Customer. However, if Product failure or damage is attributable to the use of a non-HP or
refilled print cartridge, HP shall charge its standard labor and materials charges to service
the Product for the failure or damage.
If HP receives, during the applicable warranty period, notice of a defect in any Product,
HP shall either repair or replace the defective Product, at HP’s option. Where labor
charges are not covered by HP’s limited warranty, repairs shall be at HP’s standard
charges for labor.
If HP is unable to repair or replace, as applicable, a defective Product which is covered
by HP’s warranty, HP shall, within a reasonable time after being notified of the defect,
refund the purchase price for the Product.
HP shall have no obligation to repair, replace, or refund until the Customer returns the
defective Product to HP.
Any replacement product may be either new or like-new, provided that it has functionality
at least equal to that of the Product being replaced.
HP products, including each Product, may contain remanufactured parts, components, or
materials equivalent to new in performance.
HP's limited warranty for each Product is valid in any country/region or locality where HP
has a support presence for the Product and where HP has marketed the Product. The level
of warranty service may vary according to local standards. HP shall have no obligation
to alter the form, fit, or function of the Product in order to make it operate in a country/
region or locality for which the Product was never intended to operate.
limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY
SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, WITH RESPECT TO THE COVERED HP PRODUCTS, AND
SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE.
limitations of liability
To the extent allowed by local law, the remedies provided in this Limited Warranty
Statement are the Customer’s sole and exclusive remedies.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS
SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY STATEMENT, IN NO EVENT
SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT,
TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES.
local law
This Limited Warranty Statement gives the Customer specific legal rights. The Customer
may also have other rights which vary from state to state in the United States, from
province to province in Canada, and from country/region to country/region elsewhere
in the world.
66
hp psc 2170 series
warranty information
To the extent this Limited Warranty Statement is inconsistent with local law, this Statement
shall be deemed modified to be consistent with such local law. Under such local law,
certain disclaimers and limitations of this Statement may not apply to the Customer. For
example, some states in the United States, as well as some governments outside the United
States (including provinces in Canada), may:
Preclude the disclaimers and limitations in this Statement from limiting the statutory rights
of a consumer (e.g. the United Kingdom);
Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations;
or
Grant the Customer additional warranty rights, specify the duration of implied warranties
which the manufacturer cannot disclaim, or not allow limitations on the duration of implied
warranties.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS
IN THIS LIMITED WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO,
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE COVERED
HP PRODUCTS TO SUCH CUSTOMERS.
reference guide
67
chapter 11
68
hp psc 2170 series
index
enhancements 27
Numerics
4-by-6 inch photo paper
load 12
lighten 27
make a poster 30
make copies 25
G
A
additional specifications 55
adjust settings
view angle 47
reduce 26
align print cartridges 41
specifications 54
speed 26
B
HP Web site 61
HP Director
banner paper
tips on loading 14
best copy quality 26
buttons
review 6
stop 31
HP papers
Gallery 19, 34
HP PSC
front panel 3
setup 6
Start Black 33
Start Color 33
call from U.S. 61
C
D
cancel
copy 31
scan 34
I
cartridges
cartridges
align 41
replace 39
inkjet paper
E
load 13
clean
insert
print cartridges 42
the exterior 37
the glass 37
photo card 18
intensity of color copy 27
introduction
envelopes
the lid backing 37
environmental product
environmental specifications 55
color
intensity of copy 27
CompactFlash 17
contact Customer Support 61
continuous paper
tips on loading 14
contrast
L
F
restore 42
fast copy quality 26
fit to page 28
front panel
lid backing
front-panel display 47
clean 37
copy
light power save mode 42
lighten or darken copies 27
load
button 3
change default settings 27
color intensity 27
darken 27
display 3
features 3
scan from 33
scroll speed of display 43
change the paper type 14
envelopes 11
defaults 27
enhance photo colors 27
original on the glass 9
69
paper 9
CompactFlash 17
HP Photo & Imaging
proof sheet
photo paper 12
postcards 12, 13
print cartridges 39
set the paper size 14
tips 13
scan 20
scan a proof sheet 20
SmartMedia 17
photo paper
protector
M
maintenance
quality
align print cartridges 41
clean print cartridges 42
clean the glass 37
clean the lid backing 37
power save mode time 42
replace print cartridges 39
restore factory defaults 42
self-test report 38
copy 26
quick start 3
use with a computer 6
R
regulatory notices 56
reports
load 12
photos
memory card, see photo card
Memory Stick 17
menus
print directly from photo
card 21
copy setup 31
resize a copy 5, 26, 28
returning your HP PSC 2170
maintenance 43
print reports 43
multiple copies on a page 29
print individual photos 21
select on proof sheet 19
postcards
load 12, 13
poster
N
S
normal copy quality 26
number of copies
set 5, 26
save
O
power save mode time 42
power specifications 55
print
options menu
from front panel 33
photo card commands 23
order print cartridges 74
originals
how to place on glass 9
output tray 14
to HP Photo & Imaging
extender 11
scroll speed
prompt delay 43
scroll speed 43
view angle 47
settings
P
paper
proof sheet 19
change the type 14
load 9
paper size specifications 52
set the size 14
specifications 52
tips on loading 13
paper-tray
capacities 52
load 9
phone numbers
support services 61
photo card
to banner paper 14
print cartridges
align 41
clean 42
handling 38
protector 38
best copy quality 26
copy 27
copy a photo 28
copy color intensity 27
replace 39
store 38
prompt delay
set 43
70
hp psc 2170 series
copy defaults 27
copy quality 26
power 55
print 53
T-shirt transfer 30
copy speed 26
darken a copy 27
enlarge a copy 26
fast copy quality 26
lighten a copy 27
normal copy quality 26
power save mode 42
prompt delay 43
reduce a copy 26
scroll speed 43
U
stop
USB cable installation 48
text enhancement 27
scan 34
V
setup
support 61
additional information 45
button 6
SmartMedia 17
software
introduction 6
remove and reinstall 48
specifications
W
warranty 61
service 65
statement 65
upgrades 65
T
telephone numbers 61
text
enhance copy 27
transparency film
additional 55
copy 54
71
72
hp psc 2170 series
declaration of conformity
According to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name and Address:
Hewlett-Packard Company, 16399 West Bernardo Drive, San Diego, CA 92127-1899, USA
declares that the
product
Product Name:
hp psc 2170 series (Q3066A)
Model Number(s):
psc 2170 (Q3067A), psc 2175 (Q3068A), psc 2175xi (Q3069A), psc
2175v (Q3070A), psc 2171 (Q3072A), psc 2179 (Q3071A)
Product Options:
All
conforms to the following Product Specifications:
Safety:
EN60950:1992 +A1, A2, A3, A4 & A11
IEC60950:1991 +A1, A2, A3 & A4
UL1950/CSA 22.2 No. 950, 3rd Edn: 1995
NOM-019-SCFI-1993
EMC:
CISPR22:1993 +A1 & A2 / EN55022:1994, +A1 & A2 -Class B
CISPR24:1997/EN55024:1998
IEC 61000-3-2:1995 / EN61000-3-2:1995
IEC 61000-3-3:1994 / EN61000-3-3:1995
AS/NZS 3548: 1992
CNS13438
FCC Part 15-Class B / ICES-003, Issue 2 / VCCI-2
GB 9254-1998
Supplementary Information
The Product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC, the
EMC Directive 89/336/EEC and carries the CE marking accordingly.
European Contact for regulatory topics only: Your local Hewlett-Packard Sales and Service Office
or
Hewlett-Packard GmbH.
Department HQ-TRE, Herrenberger Strasse 140, D-71034 Böblingen, Germany (FAX + 49-7031-
14-3143)
order media
To order media such as HP Premium Inkjet Paper, HP Premium Inkjet
Transparency Film, HP Iron-On T-shirt Transfer paper, or HP Greeting
Cards, go to
For orders in countries other than the U.S. and Canada, select other
countries, then click Yes to leave hpshopping.com. From this website, you
can access hpshopping.com for your specific language or region.
order print cartridges
print cartridges
hp reorder number
HP black print cartridge
HP black print cartridge
#56, 19 ml black print cartridge
#27, 10 ml black print cartridge
HP color print cartridge
HP photo color print cartridge
HP tricolor print cartridge
#57, 17 ml color print cartridge
#58, 17 ml color print cartridge
#28, 8 ml color print cartridge
If you have Internet access, you can get more information from the
HP website at:
Visit the hp psc information center
It has everything you need to get the most value from your HP PSC.
•
•
•
•
Technical Support
Supplies and Ordering Information
Project Tips
Ways to Enhance Your Product
© 2003 Hewlett-Packard Company
Printed in the U.S.A., Mexico, Germany, or Korea.
*Q3066-90152*
*Q3066-90152*
Q3066-90152
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