HP Officejet J4500 All-in-One series
User Guide
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HP Officejet J4500 All-in-One series
User Guide
9. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
Copyright information
© 2008 Copyright Hewlett-Packard
Development Company, L.P.
Accessibility
The device provides a number of
features that make it accessible for
people with disabilities.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
Visual
The device software is accessible for
users with visual impairments or low
vision through the use of your
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-
Packard, except as allowed under
copyright laws.
operating system's accessibility
options and features. It also supports
most assistive technology such as
screen readers, Braille readers, and
voice-to-text applications. For users
who are color blind, colored buttons
and tabs used in the software and on
the device control panel have simple
text or icon labels that convey the
appropriate action.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.
Mobility
For users with mobility impairments,
the device software functions can be
executed through keyboard
commands. The software also
supports Windows accessibility
options such as StickyKeys,
Acknowledgements
Windows, Windows XP, and Windows
Vista are U.S. registered trademarks
of Microsoft Corporation.
ToggleKeys, FilterKeys, and
MouseKeys. The device doors,
buttons, paper trays, and paper
guides can be operated by users with
limited strength and reach.
ENERGY STAR and the ENERGY
STAR mark are registered U.S. marks.
Safety information
Support
For more details about the
accessibility of this product and HP's
commitment to product accessibility,
visit HP's Web site at www.hp.com/
accessibility.
Always follow basic safety
precautions when using this product
to reduce risk of injury from fire or
electric shock.
For accessibility information for the
Mac OS, visit the Apple Web site at
www.apple.com/accessibility.
1. Read and understand all
instructions in the documentation that
comes with the device.
2. Use only a grounded electrical
outlet when connecting this product to
a power source. If you do not know
whether the outlet is grounded, check
with a qualified electrician.
3. Observe all warnings and
instructions marked on the product.
4. Unplug this product from wall
outlets before cleaning.
5. Do not install or use this product
near water, or when you are wet.
6. Install the product securely on a
stable surface.
7. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord cannot be damaged.
8. If the product does not operate
normally, see Maintain and
troubleshoot.
Contents
1
Get started
Find other resources for the product .........................................................................................7
Understand the device parts .....................................................................................................8
Front view ...........................................................................................................................8
Printing supplies area .........................................................................................................9
Back view ...........................................................................................................................9
Device control panel buttons and lights ............................................................................10
Connection information .....................................................................................................11
2
Use the device
Use device control panel menus .............................................................................................12
Device control-panel message types ......................................................................................12
Status messages ..............................................................................................................13
Warning messages ...........................................................................................................13
Error messages ................................................................................................................13
Critical error messages .....................................................................................................13
Change device settings ..........................................................................................................13
Use the HP Solution Center (Windows) ..................................................................................14
Use the HP photo and imaging software ................................................................................14
Load originals .........................................................................................................................15
Load an original on the scanner glass ..............................................................................16
Load an original in the automatic document feeder (ADF) ................................................16
Select print media ...................................................................................................................17
Tips for selecting and using print media ...........................................................................17
Understand specifications for supported media ................................................................18
Understand supported sizes .......................................................................................19
Understand supported media types and weights ........................................................21
Set minimum margins .......................................................................................................22
Load media .............................................................................................................................23
Print on special and custom-sized media ...............................................................................23
Print borderless ......................................................................................................................24
Set up speed-dial entries ........................................................................................................26
Set up fax numbers as speed-dial entries or groups ......................................................... 26
Set up speed-dial entries ............................................................................................26
Set up a speed-dial group ...........................................................................................26
Print and view a list of speed-dial entries ..........................................................................27
View a list of speed-dial entries ..................................................................................27
3
Print
Change print settings ..............................................................................................................28
Change settings from an application for current jobs (Windows) ......................................28
Change default settings for all future jobs (Windows) .......................................................28
Change settings (Mac OS) ...............................................................................................29
Cancel a print job ....................................................................................................................29
1
4
Copy
Make copies from the device control panel .............................................................................30
Change the copy settings .......................................................................................................31
Set the number of copies ........................................................................................................31
Set the copy paper size ..........................................................................................................31
Set the copy paper type ..........................................................................................................32
Change copy speed or quality ................................................................................................33
Resize an original to fit onto letter or A4 paper .......................................................................34
Copy a legal-size document onto letter paper ........................................................................34
Adjust the lightness and darkness of your copy ......................................................................35
Enhance blurred areas of your copy .......................................................................................35
Enhance light areas of your copy ...........................................................................................36
Cancel a copy job ...................................................................................................................36
5
Scan
Scan an original ......................................................................................................................37
Scan an original to a program on a computer (direct connection) .....................................37
Scan from a TWAIN-compliant or a WIA-compliant program ..................................................38
Scan from a TWAIN-compliant program ...........................................................................38
Scan from a WIA-compliant program ................................................................................38
Edit a scanned original ...........................................................................................................39
Edit a scanned photo or graphic .......................................................................................39
Edit a scanned document using optical character recognition (OCR) software ................39
Change scan settings .............................................................................................................39
Cancel a scan job ...................................................................................................................39
6
Fax
Send a fax ..............................................................................................................................40
Send a basic fax ...............................................................................................................41
Send a fax manually from a phone ...................................................................................41
Send a fax using monitor dialing .......................................................................................42
Send a fax from memory ..................................................................................................43
Schedule a fax to send later .............................................................................................43
Send a fax to multiple recipients .......................................................................................44
Send a fax to multiple recipients from the device control panel ..................................44
Send a color original or photo fax .....................................................................................45
Change the fax resolution and Lighter / Darker settings .................................................45
Change the fax resolution ...........................................................................................46
Change the Lighter / Darker setting ..........................................................................46
Set new default settings ..............................................................................................47
Send a fax in Error Correction Mode ................................................................................47
2
Contents
Receive a fax ..........................................................................................................................48
Receive a fax manually .....................................................................................................48
Set up backup fax .............................................................................................................49
Reprint received faxes from memory ................................................................................50
Poll to receive a fax ..........................................................................................................50
Forward faxes to another number .....................................................................................51
Set the paper size for received faxes ................................................................................51
Set automatic reduction for incoming faxes ......................................................................52
Block junk fax numbers .....................................................................................................52
Add numbers to the junk fax list ..................................................................................52
Remove numbers from the junk fax list .......................................................................53
Receive faxes to your computer .......................................................................................53
Activate Fax to PC ......................................................................................................54
Modify Fax to PC settings ...........................................................................................54
Change fax settings ................................................................................................................55
Configure the fax header ..................................................................................................55
Set the answer mode (Auto answer) .................................................................................56
Set the number of rings before answering ........................................................................56
Change the answer ring pattern for distinctive ring ...........................................................56
Set the fax error correction mode .....................................................................................57
Set the dial type ................................................................................................................57
Set the redial options ........................................................................................................58
Set the fax speed ..............................................................................................................58
Fax over the Internet ............................................................................................................... 59
Test fax setup .........................................................................................................................59
Use reports .............................................................................................................................60
Print fax confirmation reports ............................................................................................60
Print fax error reports ........................................................................................................61
Print and view the fax log ..................................................................................................61
Cancel a fax ............................................................................................................................62
7
Configure and manage
Manage the device .................................................................................................................63
Monitor the device ............................................................................................................63
Administer the device .......................................................................................................64
Use device management tools ...............................................................................................64
Toolbox (Windows) ...........................................................................................................64
Open the Toolbox .......................................................................................................65
Toolbox tabs ...............................................................................................................65
HP Printer Utility (Mac OS) ...............................................................................................66
Open the HP Printer Utility ..........................................................................................66
HP Printer Utility panels ..............................................................................................66
Understand the self-test report ...............................................................................................66
3
Set up faxing for the device ....................................................................................................67
Set up faxing (parallel phone systems) .............................................................................68
Choose the correct fax setup for your home or office .................................................69
Select your fax setup case ..........................................................................................70
Case A: Separate fax line (no voice calls received) ....................................................72
Case B: Set up the device with DSL ...........................................................................73
Case C: Set up the device with a PBX phone system or an ISDN line .......................74
Case D: Fax with a distinctive ring service on the same line ......................................74
Case E: Shared voice/fax line .....................................................................................75
Case F: Shared voice/fax line with voice mail .............................................................76
Case G: Fax line shared with computer modem (no voice calls received) ..................77
Case H: Shared voice/fax line with computer modem ................................................80
Case I: Shared voice/fax line with answering machine ...............................................84
Case J: Shared voice/fax line with computer modem and answering machine ...........85
Case K: Shared voice/fax line with computer dial-up modem and voice mail .............89
Serial-type fax setup .........................................................................................................91
Configure the device (Windows) .............................................................................................92
Install the software before connecting the device (recommended) ...................................92
Connect the device before installing the software ............................................................. 93
Share the device on a locally shared network ..................................................................93
Configure the device (Mac OS) ..............................................................................................94
To install the software .......................................................................................................94
Share the device on a locally shared network ..................................................................94
Uninstall and reinstall the software .........................................................................................95
8
Maintain and troubleshoot
Work with ink cartridges ..........................................................................................................98
Supported ink cartridges ...................................................................................................98
Handle the ink cartridges ..................................................................................................99
Replace the ink cartridges ................................................................................................99
Align the ink cartridges ...................................................................................................102
Clean the ink cartridges ..................................................................................................104
Clean the ink cartridge contacts ...................................................................................... 105
Clean the area around the ink nozzles ...........................................................................106
Store printing supplies ....................................................................................................108
Clean the device ...................................................................................................................109
Clean the scanner glass .................................................................................................109
Clean the exterior ...........................................................................................................110
Clean the automatic document feeder ............................................................................110
General troubleshooting tips and resources .........................................................................113
Solve printing problems ........................................................................................................114
The device shuts down unexpectedly .............................................................................114
Error message appears on control-panel display ............................................................ 114
The device is not responding (nothing prints) .................................................................115
Device takes a long time to print .....................................................................................115
Blank or partial page printed ...........................................................................................115
Something on the page is missing or incorrect ...............................................................116
Placement of the text or graphics is wrong .....................................................................116
The device prints half a page, then ejects the paper ......................................................117
4
Contents
Poor print quality and unexpected printouts ..........................................................................117
Common poor quality printout problems .........................................................................118
Meaningless characters print ..........................................................................................118
Ink is smearing ................................................................................................................ 119
Ink is not filling the text or graphics completely ...............................................................119
Output is faded or dull colored ........................................................................................120
Colors are printing as black and white ............................................................................120
Wrong colors are printing ................................................................................................120
Printout shows bleeding colors .......................................................................................121
Colors do not line up properly .........................................................................................121
Lines or dots are missing from text or graphics ..............................................................121
Solve paper-feed problems ...................................................................................................121
Solve copy problems ............................................................................................................123
No copy came out ...........................................................................................................123
Copies are blank .............................................................................................................123
Documents are missing or faded ....................................................................................124
Size is reduced ...............................................................................................................124
Copy quality is poor ........................................................................................................124
Copy defects are apparent .............................................................................................124
The device prints half a page, then ejects the paper ......................................................125
Error messages appear ..................................................................................................125
Paper mismatch ..............................................................................................................125
Solve scan problems ............................................................................................................126
Scanner did nothing ........................................................................................................126
Scan takes too long ........................................................................................................126
Part of the document did not scan or text is missing .......................................................127
Text cannot be edited .....................................................................................................127
Error messages appear ..................................................................................................128
Scanned image quality is poor ........................................................................................128
Scan defects are apparent ..............................................................................................129
Solve fax problems ...............................................................................................................129
The fax test failed ...........................................................................................................130
Troubleshoot installation issues ............................................................................................142
Hardware installation suggestions ..................................................................................142
Software installation suggestions .................................................................................... 143
Clear jams ............................................................................................................................144
Clear paper jams ............................................................................................................144
Avoid paper jams ............................................................................................................146
A
B
HP supplies and accessories
Order printing supplies online ...............................................................................................147
Supplies ................................................................................................................................147
HP media ........................................................................................................................147
Support and warranty
Hewlett-Packard limited warranty statement .........................................................................149
Obtain electronic support ......................................................................................................150
5
Obtain HP telephone support ...............................................................................................150
Before you call ................................................................................................................150
Support process .............................................................................................................. 151
HP support by phone ......................................................................................................151
Phone support period ...............................................................................................151
Telephone support numbers .....................................................................................151
Placing a call .............................................................................................................151
After the phone support period .................................................................................151
Additional warranty options .............................................................................................152
HP Quick Exchange Service (Japan) ..............................................................................152
Call HP Korea customer support ....................................................................................152
Prepare the device for shipment ...........................................................................................153
Remove the ink cartridges before shipment ...................................................................153
Pack the device ....................................................................................................................154
C
Device specifications
Physical specifications ..........................................................................................................156
Product features and capacities ...........................................................................................156
Processor and memory specifications ..................................................................................156
System requirements ............................................................................................................157
Print specifications ................................................................................................................158
Copy specifications ...............................................................................................................158
Fax specifications .................................................................................................................158
Scan specifications ...............................................................................................................158
Environmental specifications ................................................................................................159
Electrical specifications .........................................................................................................159
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) ...............159
D
Regulatory information
FCC statement .....................................................................................................................161
Notice to users in Korea .......................................................................................................161
VCCI (Class B) compliance statement for users in Japan ....................................................162
Notice to users in Japan about the power cord .....................................................................162
RoHS notices (China only) ...................................................................................................162
Noise emission statement for Germany ................................................................................162
Notice to users of the U.S. telephone network: FCC requirements .......................................163
Notice to users of the Canadian telephone network .............................................................164
Notice to users in the European Economic Area ..................................................................165
Notice to users of the German telephone network ................................................................165
Australia wired fax statement ................................................................................................165
Regulatory model number ....................................................................................................166
Declaration of conformity ......................................................................................................166
Environmental product stewardship program .......................................................................167
Paper use .......................................................................................................................167
Plastics ...........................................................................................................................167
Material safety data sheets .............................................................................................167
Recycling program ..........................................................................................................167
HP inkjet supplies recycling program ..............................................................................167
Disposal of waste equipment by users in private households in the European Union ....168
Energy Star® notice ........................................................................................................ 169
Index...........................................................................................................................................170
6
1 Get started
This guide provides details about how to use the device and to resolve problems.
•
•
Find other resources for the product
Understand the device parts
Find other resources for the product
You can obtain product information and further troubleshooting resources that are not
included in this guide from the following resources:
Resource
Description
Location
Setup poster
Provides illustrated setup
information.
A printed version of the
document is provided with
the device.
Readme file and release notes Provide late-breaking
information and
Included on the Starter CD.
troubleshooting tips.
Toolbox (Microsoft®
Windows®)
Provides access to
maintenance services.
The Toolbox is typically
installed with the device
software as an available
installation option.
For more information, see
Toolbox (Windows).
HP Printer Utility (Mac OS)
Contains tools to configure
print settings, calibrate the
device, clean the ink
cartridges, print the
The HP Printer Utility is
typically installed with the
device software.
configuration page, order
supplies online, and find
support information from the
Web site.
For more information, see HP
Printer Utility (Mac OS).
Device control panel
Provides status, error, and
warning information about
operations.
For more information, see
Device control panel buttons
and lights.
Logs and reports
Provides information about
events that have occurred.
For more information, see
Monitor the device.
Self-Test diagnostic page
Device information:
For more information, see
Understand the self-test
report.
•
Product name
ƕ
ƕ
ƕ
ƕ
Model number
Serial number
Firmware version
number
Number of pages printed
from the trays and
accessories
•
Get started
7
Chapter 1
(continued)
Resource
Description
Location
Ink levels
•
•
Ink cartridge health status
HP Web sites
Provide the latest printer
software, and product and
support information.
www.hp.com/support
www.hp.com
HP telephone support
Lists information to contact
HP. During the warranty
period, this support is often
free of charge.
For more information, see
Obtain HP telephone support.
HP photo and imaging
software help
Provides information about
using the software.
For more information, see
Use the HP photo and
imaging software.
Control Panel Guide
Device control panel
instructions
Available through Solution
Center and Toolbox
(Windows).
Understand the device parts
•
•
•
•
•
Front view
Printing supplies area
Back view
Device control panel buttons and lights
Connection information
Front view
1
Device control panel
Main tray
2
3
Front access door
8
Get started
(continued)
4
5
Scanner glass
Automatic document feeder
Printing supplies area
1
2
Front access door
Ink cartridges
Back view
1
2
3
4
Rear universal serial bus (USB) port
Power input
1-LINE (fax)
2-EXT (phone)
Understand the device parts
9
Chapter 1
Device control panel buttons and lights
The following diagram and related table provide a quick reference to the device control
panel features.
Label
Name and Description
1
2
3
4
5
6
7
Keypad: Enters values.
Attention light: Indicates an error condition.
Back button: Reverts back to its previous setting or upper level menu.
Left arrow button: Navigates forward through settings in the menus.
OK button: Selects the current menu or setting.
Right arrow button: Navigates in reverse through settings in the menus.
Setup: Presents the Setup menu for generating reports and other maintenance settings, and
for accessing the Help menu. The topic that you select from the Help menu opens a help
window on your computer screen.
8
Start: Initiates a copy, fax, or scan job. Pressing Start processes the job according to the
function selected.
9
Cancel: Stops a job, exits a menu, or exits settings.
Scan function indicator
10
11
12
13
14
15
Copy Color function indicator
Copy B&W function indicator
Fax Color function indicator
Fax B&W function indicator
Power: Turns the device on or off. The Power button is lit when the device is on. The light
blinks while performing a job.
When the device is turned off, a minimal amount of power is still supplied. To completely
disconnect the power supply, turn the device off, and then unplug the power cord.
16
Low ink indicator
10
Get started
(continued)
Label
17
Name and Description
Original loaded indicator
Paper jam indicator
18
Connection information
Description
Recommended
Supported software
features
Setup instructions
number of connected
computers for best
performance
USB connection
One computer
All features are
supported.
Follow the setup poster
guide for detailed
instructions.
connected with a USB
cable to the rear USB
2.0 high-speed port on
the device.
Printer sharing
Up to five computers.
All features resident on
the host computer are
supported. Only print is
supported from the
other computers.
Follow the instructions
in Share the device on a
locally shared network.
The host computer must
be turned on at all
times, or the other
computers cannot print
to the device.
Understand the device parts
11
2 Use the device
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
Use device control panel menus
Device control-panel message types
Change device settings
Use the HP Solution Center (Windows)
Use the HP photo and imaging software
Load originals
Select print media
Load media
Print on special and custom-sized media
Print borderless
Set up speed-dial entries
Use device control panel menus
The following sections provide a quick reference to top-level menus that appear on the
control-panel display. To display a menu, press the menu button for the function you
want to use.
•
Scan menu: Presents a list of destinations. Some destinations require the HP
Photosmart Software to be loaded.
•
Copy menu: Menu options include:
ƕ
ƕ
ƕ
Selecting copy quantities
Reducing/enlarging
Selecting media type and size
•
Fax menu: Allows you to enter a fax or speed-dial number, or display the Fax
menu. Menu options include:
ƕ
ƕ
ƕ
ƕ
Modifying resolution
Lightening/darkening
Sending delayed faxes
Setting up new defaults
Device control-panel message types
This section contains the following topics:
•
•
•
•
Status messages
Warning messages
Error messages
Critical error messages
12
Use the device
Status messages
Status messages reflect the current state of the device. They inform you of normal
operation and require no action to clear them. They change as the state of the device
changes. Whenever the device is ready, not busy, and has no pending warning
messages, the date and time appear if the device is turned on.
Warning messages
Warning messages inform you of events that require your attention, but they do not
prevent the device from operating. An example of a warning message is Low On Ink.
Error messages
Error messages communicate that some action must be performed, such as adding
media or clearing a media jam. These messages are usually accompanied by a
blinking red Attention light. Take the appropriate action to continue printing.
If the error message shows an error code, press the Power button to turn off the
device, and then turn it on again. In most situations, this action solves the problem. If
the message persists, your device might need service.
Critical error messages
Critical error messages inform you of a device failure. Some of these messages can
be cleared by pressing the Power button to turn off the device, and then turning it on
again. If a critical error persists, service is required. For more information, see Support
and warranty.
Change device settings
You can change the device settings from these places:
•
•
From the device control panel.
From the HP Solution Center (Windows) or HP Device Manager (Mac OS). For
more information, see Use the HP photo and imaging software.
NOTE: When you are configuring settings in HP Solution Center or in the HP
Device Manager, you cannot see the settings that have been configured from the
device control panel (such as the copy settings).
To change settings from the device control panel
1. At the device control panel, press the left or right arrow keys to navigate to the
function you are using (for example, Copy Color). Press OK to select that function.
2. To reach the option that you want to change, use one of the following methods:
•
Press a control-panel button, and then use the left or right arrow keys to adjust
the value.
•
Select the option from the menu on the control-panel display.
3. Select the value that you want, and then press OK.
13
Change device settings
Chapter 2
To change settings from the HP Solution Center (Windows)
Ÿ See Use the HP photo and imaging software.
To change settings from the HP photo and imaging software (Mac OS)
1. Click the HP Device Manager icon in the Dock.
2. Select the device in the Devices drop-down menu.
3. On the Information and Settings menu, click an item that you want to change.
Use the HP Solution Center (Windows)
On a Windows computer, the HP Solution Center is the entry point for the
HP Photosmart Software. Use the HP Solution Center to change print settings, order
supplies, and access the onscreen Help.
The features available in the HP Solution Center vary depending on the devices you
have installed. The HP Solution Center is customized to show icons that are
associated with the selected device. If the selected device is not equipped with a
particular feature, then the icon for that feature does not appear in the HP Solution
Center.
If the HP Solution Center on your computer does not contain any icons, an error might
have occurred during the software installation. To correct this, use the Control Panel in
Windows to completely uninstall the HP Photosmart Software, and then reinstall the
software. For more information, see the onscreen Help that came with the device.
For information about opening the HP Solution Center, see Use the HP photo and
imaging software.
Use the HP photo and imaging software
You can use the HP photo and imaging software to access many features that are not
available from the device control panel.
The software is installed on your computer during setup. For further information, see
the setup documentation that came with your device.
Access to the HP photo and imaging software differs by operating system (OS). For
example, if you have a Windows computer, the HP photo and imaging software entry
point is the HP Photosmart Software window. If you have a Macintosh computer, the
HP photo and imaging software entry point is the HP Photosmart Studio window.
14
Use the device
Regardless, the entry point serves as the launching pad for the HP photo and imaging
software and services.
To open the HP Photosmart Software on a Windows computer
1. Do one of the following:
•
•
On the Windows desktop, double-click the HP Photosmart Software icon.
In the system tray at the far right of the Windows taskbar, double-click the HP
Digital Imaging Monitor icon.
•
On the taskbar, click Start, point to Programs or All Programs, select HP,
and then click HP Photosmart Software.
2. If you have more than one HP device installed, select the tab with your product's
name.
NOTE: On a Windows computer, the features available in the HP Photosmart
Software vary depending on the devices you have installed. The software is
customized to show icons that are associated with the selected device. If the
selected device is not equipped with a particular feature, then the icon for that
feature does not appear in the software.
TIP: If the HP Photosmart Software on your computer does not contain any
icons, an error might have occurred during the software installation. To correct
this, use the Control Panel in Windows to completely uninstall the
HP Photosmart Software; then reinstall the software. For more information, see
the setup poster that came with your device.
To open the HP Photosmart Studio software on a Macintosh computer
1. Click the HP Photosmart Studio icon in the Dock.
The HP Photosmart Studio window appears.
2. In the HP Photosmart Studio task bar, click Devices.
The HP Device Manager window appears.
3. Select your device from the Device drop-down menu.
From here, you can scan, import documents, and perform maintenance
procedures such as checking the ink levels for the ink cartridges.
NOTE: On a Macintosh computer, the features available in the
HP Photosmart Studio software vary depending on the selected device.
TIP: When the HP Photosmart Studio software is opened, you can gain
access to the Dock menu shortcuts by selecting and holding the mouse button
over the HP Photosmart Studio icon in the Dock.
Load originals
You can load an original for a copy or a scan job on the scanner glass.
•
•
Load an original on the scanner glass
Load an original in the automatic document feeder (ADF)
Load originals
15
Chapter 2
Load an original on the scanner glass
You can copy, scan, or fax up to letter- or A4-size originals by loading them on the
glass.
NOTE: Many of the special features will not work correctly if the glass and lid
backing are not clean. For more information, see Clean the device.
To load an original on the scanner glass
1. Lift the scanner lid.
2. Load your original print side down in the right front corner of the glass.
TIP: For more help on loading an original, refer to the guide along the edge of
the glass.
3. Close the lid.
Load an original in the automatic document feeder (ADF)
You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or letter-size
document by placing it in the document feeder tray.
CAUTION: Do not load photos in the ADF; this might cause damage to your
photos.
NOTE: Some features, such as the Fit to Page copy feature, do not work when
you load your originals in the ADF. You must load your originals on the glass.
The document feeder tray holds a maximum of 50 sheets of plain paper.
To load an original in the document feeder tray
1. Load your original, with the print side up, into the document feeder tray. Place the
pages so that the top edge of the document goes in first. Slide the media into the
16
Use the device
automatic document feeder until you hear a beep or see a message on the display
indicating that the loaded pages were detected.
TIP: For more help on loading originals in the automatic document feeder,
refer to the diagram engraved in the document feeder tray.
2. Slide the width guides inward until they stop at the left and right edges of the media.
NOTE: Remove all originals from the document feeder tray before lifting the lid on
the device.
Select print media
The device is designed to work well with most types of office media. It is best to test a
variety of print media types before buying large quantities. Use HP media for optimum
print quality. Visit the HP Web site at www.hp.com for more information about HP
media.
•
•
•
Tips for selecting and using print media
Understand specifications for supported media
Set minimum margins
Tips for selecting and using print media
For the best results, observe the following guidelines.
•
Always use media that conforms to the device specifications. For more
information, see Understand specifications for supported media.
•
•
Load only one type of media at a time into a tray.
Load media print-side down and aligned against the right and back edges of the
tray. For more information, see Load media.
17
Select print media
Chapter 2
•
•
Do not overload the trays. For more information, see Understand specifications for
supported media.
To prevent jams, poor print quality, and other printing problems, avoid the following
media:
ƕ
ƕ
ƕ
ƕ
ƕ
Multipart forms
Media that is damaged, curled, or wrinkled
Media with cutouts or perforations
Media that is heavily textured, embossed, or does not accept ink well
Media that is too lightweight or stretches easily
Cards and envelopes
•
Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or
windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or
areas that are wrinkled, torn, or otherwise damaged.
•
•
Use tightly constructed envelopes, and make sure the folds are sharply creased.
Load envelopes with the flaps facing up.
Photo media
•
Use the Best mode to print photographs. Note that in this mode, printing takes
longer and more memory is required from your computer.
•
Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack
up may cause smearing.
Transparencies
•
Insert transparencies with the rough side down and the adhesive strip pointing
towards the back of the device.
•
Use the Normal mode to print transparencies. This mode provides longer drying
time and ensures that the ink dries completely before the next page is delivered to
the main tray.
•
Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack
up may cause smearing.
Custom-sized media
•
•
Use only custom-sized media that is supported by the device.
If your application supports custom-sized media, set the media size in the
application before printing the document. If not, set the size in the print driver. You
might need to reformat existing documents to print them correctly on custom-sized
media.
Understand specifications for supported media
Use the Understand supported sizes and Understand supported media types and
weights tables to determine the correct media to use with your device, and determine
what features will work with your media.
•
•
Understand supported sizes
Understand supported media types and weights
18
Use the device
Understand supported sizes
Media size
Main tray
Standard media sizes
8.5 x 13 inches (216 x 330 mm)
U.S. Legal (216 x 356 mm; 8.5 x 14 inches)
A4 (210 x 297 mm; 8.3 x 11.7 inches)
U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches)
B5 (182 x 257 mm; 7.17 x 10.12 inches)
A5 (148 x 210 mm; 5.8 x 8.3 inches)
B7 JIS
Borderless B7 JIS
Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches)
Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches)
Borderless B5 (182 x 257 mm; 7.17 x 10.12 inches)
Ofuku hagaki
Borderless B7 ISO
Borderless hagaki (100 x 148 mm)
Borderless (10 x 15 cm, tab)
Borderless (4 x 6 inches, tab)
Borderless (4 x 6 inches, tab)
Borderless (10 x 20 cm, tab)
Borderless (4 x 8 inches, tab)
Borderless HV
Borderless A6
Borderless cabinet
Borderless 2L (same dimension as 5 x 7 inches)
Borderless (13 x 18 cm), same dimension as 5 x 7 inches
Borderless (8.5 x 11 inches)
19
Select print media
Chapter 2
(continued)
Media size
B7 ISO
Main tray
10 x 15 cm (tab)
4 x 6 inches (tab)
10 x 20 cm (tab)
4 x 8 inches (tab)
HV
Cabinet
2L (same dimension as 5 x 7 inches)
13 x 18 cm (same dimension as 5 x 7 inches)
Envelopes
U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)
Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches)
Card Envelope (111 x 152 mm; 4.4 x 6 inches)
A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)
DL Envelope (110 x 220 mm; 4.3 x 8.7 inches)
C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches)
Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches)
Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches)
Cards
Index card (76.2 x 127 mm; 3 x 5 inches)
Index card (102 x 152 mm; 4 x 6 inches)
Index card (127 x 203 mm; 5 x 8 inches)
A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)
Borderless A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)
Hagaki** (100 x 148 mm; 3.9 x 5.8 inches)
Photo media
Photo media (102 x 152 mm; 4 x 6 inches)
20
Use the device
(continued)
Media size
Main tray
Photo media (5 x 7 inches)
Photo media (8 x 10 inches)
Photo media (10 x 15 cm)
Photo L (89 x 127 mm; 3.5 x 5 inches)
Borderless photo media (102 x 152 mm; 4 x 6 inches)
Borderless photo media (5 x 7 inches)
Borderless photo media (8 x 10 inches)
Borderless photo media (8.5 x 11 inches)
Borderless photo media (10 x 15 cm)
Borderless Photo L (89 x 127 mm; 3.5 x 5 inches)
Other media
Custom-sized media between between 76.20 to 210.06 mm wide and
101.60 to 762.00 mm long (3 to 8.5 inches wide and 4 to 30 inches
long)
Panorama (4 x 12 inches)
Borderless panorama (4 x 12 inches)
** The device is compatible with plain and inkjet hagaki from Japan Post only. It is not
compatible with photo hagaki from Japan Post.
Understand supported media types and weights
Tray
Type
Weight
Capacity
60 to 105 g/m2
Main tray
Paper
Up to 100 sheets of
plain paper
(16 to 28 lb bond)
(25 mm or 1 inch
stacked)
Transparencies
Photo media
Labels
Up to 70 sheets
(17 mm or 0.67 inch
stacked)
280 g/m2
Up to 100 sheets
(75 lb bond)
(17 mm or 0.67 inch
stacked)
Up to 100 sheets
(17 mm or 0.67 inch
stacked)
21
Select print media
Chapter 2
(continued)
Tray
Type
Weight
Capacity
75 to 90 g/m2
Envelopes
Up to 30 sheets
(17 mm or 0.67 inch
stacked)
(20 to 24 lb bond
envelope)
Up to 200 g/m2
(110 lb index)
Cards
Up to 80 cards
Main tray
All supported media
Up to 100 sheets of
plain paper (text
printing)
Set minimum margins
The document margins must match (or exceed) these margin settings in portrait
orientation.
Media
(1) Left
margin
(2) Right
margin
(3) Top
margin
(4) Bottom
margin*
U.S. Letter
U.S. Legal
A4
3.0 mm
(0.118
inches)
3.0 mm
(0.118
inches)
3.0 mm
(0.118 inches) (0.118
inches)
3.0 mm
U.S. Executive
U.S. Statement
B5
A5
Cards
Custom-sized media
Photo media
Envelopes
3.0 mm
(0.118
inches)
3.0 mm
(0.118
inches)
3.0 mm
(0.118 inches) (0.563
inches)
14.3 mm
* To achieve this margin setting on a computer running Windows, click the Advanced
tab in the print driver, and select Minimize Margins.
22
Use the device
Load media
This section provides instructions for loading media into the device.
To load main tray
1. Insert the media print-side down along the right of the main tray. Make sure the
stack of media aligns with the right and back edges of the tray, and does not
exceed the line marking in the tray.
NOTE: Do not load paper while the device is printing.
2. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
3. Pull out the tray extender.
Print on special and custom-sized media
To print on special or custom-sized media (Windows)
1. Load the appropriate media. For more information, see Load media.
2. With a document open, click Print on the File menu, and then click Setup,
Properties, or Preferences.
3. Click the Paper/Features tab.
23
Print on special and custom-sized media
Chapter 2
4. Select the media size from the Size is drop-down list.
To set a custom media size:
a. Click the Custom button.
b. Type a name for the new custom size.
c. In the Width and Height boxes, type the dimensions, and then click Save.
d. Click OK twice to close the properties or preferences dialog box. Open the
dialog box again.
e. Select the new custom size.
5. To select the media type:
a. Click More in the Type is drop-down list.
b. Click the desired media type, and then click OK.
6. Select the media source from the Source is drop-down list.
7. Change any other settings, and then click OK.
8. Print your document.
To print on special or custom-sized media (Mac OS)
1. Load the appropriate media. For more information, see Load media.
2. On the File menu, click Page Setup.
3. Verify that the correct printer is selected.
4. Select the media size.
5. To set a custom media size:
a. Click Manage Custom Sizes in the Paper Size pull-down menu.
b. Click New and type a name for the size in the Paper Size Name box.
c. In the Width and Height boxes, type the dimensions and set the margins, if
desired.
d. Click Done or OK, and then click Save.
6. On the File menu, click Page Setup, and then select the new custom size.
7. Click OK.
8. On the File menu, click Print.
9. Open the Paper Handling panel.
10. Under Destination Paper Size, click the Scale to fit paper size button, and then
select the customized paper size.
11. Change any other desired settings, and then click OK or Print.
Print borderless
Borderless printing lets you print to the edges of certain media types and a range of
standard media sizes.
NOTE: Open the file in a software application and assign the image size. Make
sure the size corresponds to the media size on which you are printing the image.
You can also gain access to this feature from the Printing Shortcuts tab. Open
the printer driver, select the Printing Shortcuts tab, and select the printing
shortcut for this print job drop-down list.
24
Use the device
NOTE: Borderless printing is not supported on plain media.
To print a borderless document (Windows)
1. Load the appropriate media. For more information, see Load media.
2. Open the file that you want to print.
3. From the application, open the print driver:
a. Click File, and then click Print.
b. Click Properties or Setup.
4. Click the Paper/Quality tab.
5. Select the media size from the Size is drop-down list.
6. Select the Borderless Printing check box.
7. Select the media source from the Source is drop-down list.
8. Select the media type from the Type is drop-down list.
NOTE: Borderless printing is not supported on plain media.
9. If you are printing photos, select Best from the Print Quality drop-down list.
Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized
dpi* for optimum print quality.
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting
might temporarily use a large amount of hard disk space (400 MB or more) and will
print more slowly.
10. Change any other print settings, and then click OK.
11. Print the document.
12. If you printed on photo media with a tear-off tab, remove the tab to make the
document completely borderless.
To print a borderless document (Mac OS)
1. Load the appropriate media. For more information, see Load media.
2. Open the file that you want to print.
3. Click File, and then click Page Setup.
4. Verify that the correct printer is selected.
5. Select the borderless media size, and then click OK.
6. Click File, and then click Print.
7. Open the Paper Type/Quality panel.
8. Click the Paper tab, and then select the media type from the Paper type drop-
down list.
NOTE: Borderless printing is not supported on plain media.
9. If you are printing photos, select Best from the Quality drop-down list.
Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized
dpi*.
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting
might temporarily use a large amount of hard disk space (400 MB or more) and will
print more slowly.
Print borderless
25
Chapter 2
10. Select the media source. If you are printing on thick or photo media, select the
manual feed option.
11. Change any other print settings, and then click Print.
12. If you printed on photo media with a tear-off tab, remove the tab to make the
document completely borderless.
Set up speed-dial entries
You can set up frequently used fax numbers as speed-dial entries. This lets you dial
those numbers quickly by using the device control panel.
•
•
Set up fax numbers as speed-dial entries or groups
Print and view a list of speed-dial entries
Set up fax numbers as speed-dial entries or groups
You can store fax numbers or groups of fax numbers as speed-dial entries. For
information about printing a list of the speed-dial entries that are set up, see Print and
view a list of speed-dial entries.
•
•
Set up speed-dial entries
Set up a speed-dial group
Set up speed-dial entries
•
•
•
HP Solution Center (Windows): Open the HP Solution Center and follow the
instructions in the onscreen Help.
HP Device Manager (Mac OS): Launch HP Device Manager, click Information
and Settings, and then select Fax Speed Dial Settings from the drop-down list.
Device control panel: Press Setup, select the Speed Dial option, and then press
OK.
ƕ
To add or change an entry: Select New Speed Dial or Group Speed Dial, and
then press the arrow keys to move to an unused entry number, or type a
number on the keypad. Type the fax number, and then press OK. Include any
pauses or other required numbers, such as an area code, an access code for
numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
Type the name, and then press OK.
ƕ
To delete one entry or all entries: Select Delete Speed Dial, press the arrow
keys to highlight the speed-dial entry that you want to delete, and then press OK.
Set up a speed-dial group
If you send information to the same group of fax numbers on a regular basis, you can
set up a speed-dial entry for a group in order to simplify the task. The speed-dial entry
for a group can be associated with a speed-dial button on the device control panel.
26
Use the device
A group member must be a member of the speed-dial list before you can add the
member to a speed-dial group. You can add up to 20 fax numbers to each group (with
up to 50 characters for each fax number).
•
•
•
HP Solution Center (Windows): Open the HP Solution Center and follow the
instructions in the onscreen Help.
HP Device Manager (Mac OS): Launch HP Device Manager, click Information
and Settings, and then select Fax Speed Dial Settings from the drop-down list.
Device control panel: Press the Setup button, select the Speed Dial option, and
then press OK.
ƕ
ƕ
ƕ
To add a group: Select Group Speed Dial, select an unassigned speed-dial
entry, and then press OK. Use the arrow keys to highlight a speed-dial entry,
and then press OK to select it. Repeat this step to add additional speed-dial
entries to this group. When finished, exit the menu.
To add entries to a group: Select Group Speed Dial, select the group speed-
dial entry that you want to change, and then press OK. Use the arrow keys to
highlight a speed-dial entry, and then press OK to select it. Repeat this step to
add additional speed-dial entries to this group. When finished, exit the menu.
To delete an entry from a group: Select Group Speed Dial, select the group
speed-dial entry that you want to change, and then press OK. Use the arrow
keys to highlight a speed-dial entry, and then press OK to select it. Repeat this
step to remove additional speed-dial entries from this group. When finished,
exit the menu.
ƕ
To delete a group: Select Delete Speed Dial, press the arrow keys to highlight
the speed-dial entry that you want to delete, and then press OK.
Print and view a list of speed-dial entries
You can print or view a list of all of the speed-dial entries that have been set up. Each
entry in the list contains the following information:
•
•
•
Speed-dial number
Name associated with the fax number or group of fax numbers
For the fax speed-dial list, the fax number (or all of the fax numbers for a group)
View a list of speed-dial entries
•
HP Device Manager (Mac OS): Launch HP Device Manager, click Information
and Settings, and then select Fax Speed Dial Settings from the drop-down list.
•
HP Solution Center (Windows): Open the HP Solution Center and follow the
instructions in the onscreen Help.
Set up speed-dial entries
27
3 Print
This section contains the following topics:
•
•
Change print settings
Cancel a print job
Change print settings
You can change print settings (such as paper size or type) from an application or the
printer driver. Changes made from an application take precedence over changes
made from the printer driver. However, after the application is closed, the settings
return to the defaults configured in the driver.
NOTE: To set print settings for all print jobs, make the changes in the printer
driver.
For more information about the features of the Windows printer driver, see the
online help for the driver. For more information about printing from a specific
application, see the documentation that came with the application.
•
•
•
Change settings from an application for current jobs (Windows)
Change default settings for all future jobs (Windows)
Change settings (Mac OS)
Change settings from an application for current jobs (Windows)
To change the settings
1. Open the document that you want to print.
2. On the File menu, click Print, and then click Setup, Properties, or Preferences.
(Specific options may vary depending on the application that you are using.)
3. Change the settings that you want, and then click OK, Print, or a similar command.
Change default settings for all future jobs (Windows)
To change the settings
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2. Right-click the printer icon, and then click Properties, Document Defaults, or
Printing Preferences.
3. Change the settings that you want, and then click OK.
28
Print
Change settings (Mac OS)
To change the settings
1. On the File menu, click Page Setup.
2. Verify that the correct printer is selected.
3. Change the settings that you want (such as paper size), and then click OK.
4. On the File menu, click Print to open the print driver.
5. Change the settings that you want (such as media type), and then click OK or Print.
Cancel a print job
You can cancel a print job using one of the following methods.
Device control panel: Press (Cancel button). This clears the job that the device is
currently processing. It does not affect jobs waiting to be processed.
Windows: Double-click the printer icon that appears in the lower-right corner of the
computer screen. Select the print job, and then press the Delete key on the keyboard.
Mac OS: Open the System Preferences and select Printer & Faxes. Double-click the
printer in the Printer Browser. Select the print job, click Hold, and then click Delete.
29
Cancel a print job
4 Copy
You can produce high-quality color and grayscale copies on a variety of paper types
and sizes.
NOTE: Copying from the HP photo and imaging software is only available on the
Mac OS.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the
device memory until the copying finishes. This can reduce the number of fax pages
stored in memory.
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
•
Make copies from the device control panel
Change the copy settings
Set the number of copies
Set the copy paper size
Set the copy paper type
Change copy speed or quality
Resize an original to fit onto letter or A4 paper
Copy a legal-size document onto letter paper
Adjust the lightness and darkness of your copy
Enhance blurred areas of your copy
Enhance light areas of your copy
Cancel a copy job
Make copies from the device control panel
You can make quality copies from the device control panel.
To make a copy from the device control panel
1. Make sure you have paper loaded in the main tray.
2. Place your original face down on the scanner glass. For more information, see
Load originals.
3. Use the left arrow or right arrow to select one of the following functions:
•
•
Copy B&W: To select a black-and-white copy job.
Copy Color: To select a color copy job.
NOTE: If you have a color original, selecting the Copy B&W function
produces a black-and-white copy of the color original, while selecting the Copy
Color function produces a full-color copy of the color original.
4. Press OK.
5. Press Start.
30
Copy
Change the copy settings
You can customize the copy settings to handle nearly any task.
When you change copy settings, the changes are for the current copy job only. You
must set the changes as defaults for the settings to apply to all future copy jobs.
To save the current settings as defaults for future jobs
1. Press left arrow or right arrow to navigate between different copy options,
make any changes to the copy function settings, and then press OK to accept the
changes.
2. Press right arrow until Set As Default appears, and then press OK.
3. Press right arrow to select Yes, and then press OK.
Set the number of copies
You can set the number of copies that you want to print by using the No. of Copies
option on the device control panel.
To set the number of copies from the device control panel
1. Make sure you have paper loaded in the main tray.
2. Place your original face down on the scanner glass.
3. Press the left arrow or right arrow to select Copy B&W or Copy Color, and
then press OK.
4. Press right arrow or use the keypad to enter the number of copies, and then
press OK.
TIP: If you hold down either of the arrow buttons, the number of copies
changes by increments of 5 to make it easier to set a large number of copies.
5. Press Start.
NOTE: Copy functions can also be performed using the HP Photosmart Studio
Software (Mac OS). See the software's Help for more information.
Set the copy paper size
You can set the paper size on the device. The paper size you select should match
what is loaded in the main tray.
To set the paper size from the device control panel
1. Press the left arrow or right arrow to select Copy B&W or Copy Color, and
then press OK.
2. Press right arrow until Copy Paper Size appears, and then press OK.
3. Press right arrow until the appropriate paper size appears, and then press OK.
4. Press Start.
31
Set the copy paper size
Chapter 4
NOTE: Copy functions can also be performed using the HP Photosmart Studio
Software (Mac OS). See the software's Help for more information.
Set the copy paper type
You can set the paper type on the device.
To set the paper type for copies from the device control panel
1. Press the left arrow or right arrow to select Copy B&W or Copy Color, and
then press OK.
2. Press right arrow until Copy Paper Type appears, and then press OK.
3. Press right arrow until the appropriate paper type appears, and then press OK.
4. Press Start.
Refer to the following table to determine which paper type setting to choose based on
the paper loaded in the main tray.
Paper type
Device control panel setting
Plain Paper
Plain paper
HP Bright White Paper
Plain Paper
HP Premium Presentation Paper, Matte
Other inkjet papers
Premium Inkjet
Premium Inkjet
Photo Paper
HP Premium Plus Photo Papers
HP Premium Photo Papers
HP Advanced Photo Paper
HP Everyday Photo Paper, Semi-gloss
HP Everyday Photo Paper, Matte
Other photo papers
Photo Paper
Photo Paper
Photo Paper
Premium Inkjet
Photo Paper
HP Premium Inkjet Transparency
HP Iron-on Transfer
Premium Inkjet
Premium Inkjet
Photo Paper
HP Photo Cards
Other specialty papers
Premium Inkjet
Photo Paper
Glossy Greeting Card
Matte Greeting Card
Premium Inkjet
Photo Paper
HP Brochure & Flyer Paper, Glossy
HP Brochure & Flyer Paper, Matte
Other Glossy Brochure
Premium Inkjet
Photo Paper
Other Matte Brochure
Premium Inkjet
32
Copy
(continued)
Paper type
Plain hagaki
Inkjet hagaki
Photo hagaki
Device control panel setting
Plain Paper
Premium Inkjet
Photo Paper
NOTE: Copy functions can also be performed using the HP Photosmart Studio
Software (Mac OS). See the software's Help for more information.
Change copy speed or quality
The device provides three options that affect copy speed and quality:
•
Best produces the highest quality for all paper and eliminates the banding
(striping) effect that sometimes occurs in solid areas. Best copies slower than the
other quality settings.
•
•
Normal delivers high-quality output and is the recommended setting for most of
your copying. Normal copies faster than Best and is the default setting.
Fast copies faster than the Normal setting. The text is comparable to the quality of
the Normal setting, but the graphics might be lower quality. The Fast setting uses
less ink and extends the life of your ink cartridges.
To change the copy quality from the device control panel
1. Make sure you have paper loaded in the main tray.
2. Place your original face down on the glass.
3. Press the left arrow or right arrow to select Copy B&W or Copy Color, and
then press OK.
4. Press right arrow until Copy Quality appears, and then press OK.
5. Press right arrow until the appropriate paper quality appears, and then press OK.
6. Press Start.
NOTE: Copy functions can also be performed using the HP Photosmart Studio
Software (Mac OS). See the software's Help for more information.
33
Change copy speed or quality
Chapter 4
Resize an original to fit onto letter or A4 paper
If the image or text on your original fills the entire sheet with no margins, use Fit to
Page or Full Page 91% to reduce your original and prevent unwanted cropping of the
text or images at the edges of the sheet.
TIP: You can also use Fit to Page to enlarge a small photo to fit within the
printable area of a full-size page. In order to do this without changing the
proportions of the original or cropping the edges, the device might leave an uneven
amount of white space around the edges of the paper.
To resize a document from the device control panel
1. Make sure you have paper loaded in the main tray.
2. Place your original face down on the scanner glass.
3. Press the left arrow or right arrow to select Copy B&W or Copy Color, and
then press OK.
4. Press right arrow until Reduce / Enlarge appears, and then press OK.
5. Press right arrow until Full Page 91% appears, and then press OK.
6. Press Start.
NOTE: Copy functions can also be performed using the HP Photosmart Studio
Software (Mac OS). See the software's Help for more information.
Copy a legal-size document onto letter paper
You can use the Legal > Ltr 72% setting to reduce a copy of a legal-size document to
a size that fits onto letter paper.
NOTE: The percentage in the example, Legal > Ltr 72%, might not match the
percentage that appears in the display.
34
Copy
To copy a legal-size document onto letter paper
1. Make sure you have paper loaded in the main tray.
2. Place your original face up in the ADF.
3. Press the left arrow or right arrow to select Copy B&W or Copy Color, and
then press OK.
4. Press right arrow until Reduce / Enlarge appears, and then press OK.
5. Press right arrow until Legal > Ltr 72% appears, and then press OK.
6. Press Start.
Adjust the lightness and darkness of your copy
You can use the Lighter / Darker option to adjust the contrast of the copies you make.
To adjust the copy contrast from the device control panel
1. Make sure you have paper loaded in the main tray.
2. Place your original face down on the scanner glass.
3. Press the left arrow or right arrow to select Copy B&W or Copy Color, and
then press OK.
4. Press right arrow until Lighter / Darker appears, and then press OK.
5. Do one of the following:
•
•
Press right arrow to darken the copy, and then press OK.
Press the left arrow to lighten the copy, and then press OK.
6. Press Start.
NOTE: Copy functions can also be performed using the HP Photosmart Studio
Software (Mac OS). See the software's Help for more information.
Enhance blurred areas of your copy
You can use the Enhancements feature to adjust the quality of text documents by
sharpening edges of black text or adjust photographs by enhancing light colors that
might otherwise appear white.
35
Enhance blurred areas of your copy
Chapter 4
The Mixed enhancement is the default option. Use the Mixed enhancement to
sharpen edges of most originals.
To copy a blurred document from the device control panel
1. Make sure you have paper loaded in the main tray.
2. Place your original face down on the scanner glass.
3. Press the left arrow or right arrow to select Copy B&W or Copy Color, and
then press OK.
4. Press right arrow until Enhancements appears, and then press OK.
5. Press right arrow until the Text setting appears, and then press OK.
6. Press Start.
If any of the following occur, turn off Text enhancement by selecting Photo or None:
•
•
•
•
Stray dots of color surround some text on your copies
Large, black typefaces look splotchy (not smooth)
Thin, colored objects or lines contain black sections
Horizontal grainy or white bands appear in light- to medium-gray areas
Enhance light areas of your copy
You can use Photo enhancements to enhance light colors that might otherwise
appear white. You can also use Photo enhancements to eliminate or reduce any of
the following that might occur when copying with Text enhancements:
•
•
•
•
Stray dots of color surround some text on your copies
Large, black typefaces look splotchy (not smooth)
Thin, colored objects or lines contain black sections
Horizontal grainy or white bands appear in light- to medium-gray areas
To copy an overexposed photo from the device control panel
1. Make sure you have paper loaded in the main tray.
2. Place your original face down on the scanner glass.
3. Press the left arrow or right arrow to select Copy B&W or Copy Color, and
then press OK.
4. Press right arrow until Enhancements appears, and then press OK.
5. Press right arrow until the Photo enhancement setting appears, and then press
OK.
6. Press Start.
Cancel a copy job
To stop copying, press Cancel on the device control panel.
36
Copy
5 Scan
You can scan originals and send them to a variety of destinations, such as a folder on
the network or a program on a computer. You can use the device control panel, the
HP photo and imaging software, and TWAIN-compliant or WIA-compliant programs on
a computer.
Scan functions are only available after you install the software.
This section contains the following topics:
•
•
•
•
•
Scan an original
Scan from a TWAIN-compliant or a WIA-compliant program
Edit a scanned original
Change scan settings
Cancel a scan job
Scan an original
You can start a scan from a computer or from the device control panel. This section
explains how to scan from the device control panel only.
NOTE: You can also use the HP Photosmart Software to scan an image,
including panorama images. Using this software, you can edit a scanned image
and create special projects using a scanned image. For information about how to
scan from the computer, and how to adjust, resize, rotate, crop, and sharpen your
scans, see the onscreen HP Photosmart Software Help that came with your
software.
To use the scan features, your device and computer must be connected and turned
on. The printer software must also be installed and running on your computer prior to
scanning. To verify that the printer software is running on a computer running
Windows, look for the device icon in the system tray at the lower-right side of the
screen, near the clock. To verify this on a computer using the Mac OS, open the HP
Device Manager, and click Scan Picture. If a scanner is available, it will launch the HP
ScanPro application. If it is not available, a message appears to let you know that a
scanner was not found.
NOTE: Closing the HP Digital Imaging Monitor icon in your Windows system tray
can cause your device to lose some of its scan functionality and result in the No
Connection error message. If this happens, you can restore full functionality by
restarting your computer or by starting the HP Photosmart Software.
•
Scan an original to a program on a computer (direct connection)
Scan an original to a program on a computer (direct connection)
Use the following steps if your device is directly connected to a computer via a USB
cable.
Scan
37
Chapter 5
When the scan is complete, the program that you have selected opens and displays
the document that you have scanned.
To send a scan to a program on a computer from the HP photo and imaging
software
1. On the computer, open the HP photo and imaging software. For more information,
see Use the HP photo and imaging software.
2. See the onscreen Help for further instructions.
To send a scan to a program on a computer from the device control panel (direct
connect)
1. Load the original on the scanner glass. For more information, see Load originals.
2. Press the left arrow or the right arrow to select the Scan function, and then
press OK.
3. Press right arrow to select the program that you want to use (such as the HP
photo and imaging software), and then press OK.
4. Press Start.
Scan from a TWAIN-compliant or a WIA-compliant program
The device is TWAIN-complaint and WIA-compliant and works with programs that
support TWAIN-compliant and WIA-compliant scanning devices. While you are in a
TWAIN-compliant or WIA-compliant program, you can gain access to the scanning
feature and scan an image directly into the program.
TWAIN is supported in all Windows and Mac OS operating systems.
In Windows operating systems, WIA is supported only for Windows XP and Vista
direct connections. WIA is not supported for the Mac OS.
•
•
Scan from a TWAIN-compliant program
Scan from a WIA-compliant program
Scan from a TWAIN-compliant program
Generally, a software program is TWAIN-compliant if it has a command such as
Acquire, File Acquire, Scan, Import New Object, Insert from, or Scanner. If you
are unsure whether the program is compliant or you do not know what the command is
called, see the software program Help or documentation.
Start the scan from within the TWAIN-compliant program. See the software program
Help or documentation for information about the commands and steps to use.
Scan from a WIA-compliant program
Generally, a software program is WIA-compliant if it has a command such as Picture/
From Scanner or Camera in the Insert or File menu. If you are unsure whether the
program is compliant or you do not know what the command is called, see the
software program Help or documentation.
Start the scan from within the WIA-compliant program. See the software program Help
or documentation for information about the commands and steps to use.
38
Scan
Edit a scanned original
You can edit a scanned image using the HP Photosmart Software. You can also edit a
scanned document by using your Optical Character Recognition (OCR) software.
NOTE: To edit a scanned image, OCR software must be installed on your
computer.
•
•
Edit a scanned photo or graphic
Edit a scanned document using optical character recognition (OCR) software
Edit a scanned photo or graphic
You can edit a scanned photo or graphic using the HP Photosmart Software. Use this
software to adjust the brightness, contrast, color saturation, and more. You can also
rotate the image using the HP Photosmart Software.
For more information, see the onscreen HP Photosmart Software Help.
Edit a scanned document using optical character recognition (OCR) software
You can use OCR software to import scanned text into your preferred word-processing
program for editing. This allows you to edit letters, newspaper clippings, and many
other documents.
You can specify the word-processing program that you want to use for editing. If the
word-processing icon is not present or active, either you do not have word-processing
software installed on your computer, or the scanner software did not recognize the
program during the installation. See the onscreen Help for the HP photo and imaging
software for information about how to create a link to the word-processing program.
The OCR software does not support scanning colored text. Colored text is always
converted to black-and-white text before being sent to OCR. Thus, all text in the final
document is in black and white, regardless of the original color.
Because of the complexity of some word-processing programs and their interaction
with the device, it is sometimes preferable to scan to Wordpad (a Windows
accessory), and then cut and paste the text into the preferred word-processing
program.
Change scan settings
To change scan settings
•
HP Device Manager (Mac OS): Launch HP Device Manager, click Information
and Settings, and then select Scan Preferences from the drop-down list.
•
Windows: Open the device software, select Settings, select Scan Settings and
Preferences, then select from the available options and make your selections.
Cancel a scan job
To cancel a scan job, press Cancel on the device control panel.
39
Cancel a scan job
6
Fax
You can use the device to send and receive faxes, including color faxes. You can
schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly
and easily to frequently used numbers. From the device control panel, you can also
set a number of fax options, such as resolution and the contrast between lightness
and darkness on the faxes you send.
If the device is directly connected to a computer, you can use the HP photo and
imaging software to perform fax procedures that are not available from the device
control panel. For more information, see Use the HP photo and imaging software.
NOTE: Before you begin faxing, make sure you have set up the device properly
for faxing. You might have already done this as part of the initial setup, by using
either the device control panel or the software that came with the device. You can
verify the fax is set up correctly by running the fax setup test from the device
control panel. To run the fax test, press Setup, select Tools, select Run fax test,
and then press OK.
This section contains the following topics:
•
•
•
•
•
•
•
Send a fax
Receive a fax
Change fax settings
Fax over the Internet
Test fax setup
Use reports
Cancel a fax
Send a fax
You can send a fax in a variety of ways. Using the device control panel, you can send
a black-and-white or color fax. You can also send a fax manually from an attached
phone. This allows you to speak with the recipient before sending the fax.
•
•
•
•
•
•
•
•
•
Send a basic fax
Send a fax manually from a phone
Send a fax using monitor dialing
Send a fax from memory
Schedule a fax to send later
Send a fax to multiple recipients
Send a color original or photo fax
Change the fax resolution and Lighter / Darker settings
Send a fax in Error Correction Mode
40
Fax
Send a basic fax
You can easily send a single- or multiple-page black-and-white fax by using the device
control panel.
NOTE: If you need printed confirmation that your faxes were successfully sent,
enable fax confirmation before sending any faxes.
TIP: You can also send a fax manually from a phone or by using monitor dialing.
These features allow you to control the pace of your dialing. They are also useful
when you want to use a calling card to charge the call and you have to respond to
tone prompts while dialing.
NOTE: The Speed Dial and Redial buttons are only available with the HP
Officejet J4660 All-in-One.
To send a basic fax from the device control panel
1. Load your originals. For additional information, see Load originals.
2. Press the left arrow or right arrow to select Fax B&W or Fax Color, and then
press OK.
3. Enter the fax number by using the keypad, or by pressing Speed Dial or Redial to
redial the last number dialed (HP Officejet J4660).
TIP: To add a pause in the fax number you are entering, press Redial, or
press the * button repeatedly, until a dash (-) appears on the display.
NOTE: After entering a number, you can select a fax number from the speed
dial list. You can also select a number from the speed dial list, and then enter a
phone number after the number. You cannot enter a fax number that has more
than 50 characters.
4. Press Start.
If the device detects an original loaded in the automatic document feeder, it
sends the document to the number you entered.
TIP: If the recipient reports issues with the quality of the fax you sent, you can
try changing the resolution or contrast of your fax.
Send a fax manually from a phone
Sending a fax manually allows you to make a phone call and talk with the recipient
before you send the fax. This is useful if you want to inform the recipient that you are
going to send them a fax before sending it. When you send a fax manually, you can
hear the dial tones, telephone prompts, or other sounds through the handset on your
telephone. This makes it easy for you to use a calling card to send your fax.
Depending on how the recipient has their fax machine set up, the recipient might
answer the phone, or the fax machine might take the call. If a person answers the
phone, you can speak with the recipient before sending the fax. If a fax machine
41
Send a fax
Chapter 6
answers the call, you can send the fax directly to the fax machine when you hear the
fax tones from the receiving fax machine.
To send a fax manually from an extension phone
1. Load your originals. For additional information, see Load originals.
2. Press the left arrow or right arrow to select Fax B&W or Fax Color, and then
press OK.
3. Dial the number by using the keypad on the phone that is connected to the device.
NOTE: Do not use the keypad on the device control panel of the device when
manually sending a fax. You must use the keypad on your phone to dial the
recipient's number.
TIP: To switch between Fax B&W or Fax Color, press the Back button.
4. If the recipient answers the telephone, you can engage in a conversation before
sending your fax.
NOTE: If a fax machine answers the call, you will hear fax tones from the
receiving fax machine. Proceed to the next step to transmit the fax.
5. When you are ready to send the fax, press Start.
NOTE: If prompted, select Send Fax, and then place the original in the ADF.
If you were speaking with the recipient before sending the fax, inform the recipient
that they should press Start on their fax machine after they hear fax tones.
The telephone line is silent while the fax is transmitting. At this point, you can hang
up the telephone. If you want to continue speaking with the recipient, remain on
the line until the fax transmission is complete.
Send a fax using monitor dialing
Monitor dialing allows you to dial a number from the device control panel as you would
dial a regular telephone. When you send a fax using monitor dialing, you can hear the
dial tones, telephone prompts, or other sounds through the speakers on the device.
This enables you to respond to prompts while dialing, as well as control the pace of
your dialing.
TIP: If you do not enter your calling card PIN fast enough, the device might start
sending fax tones too soon and cause your PIN not to be recognized by the calling
card service. If this is the case, you can create a speed dial entry to store the PIN
for your calling card.
NOTE: Make sure the volume is turned on, or you will not hear a dial tone.
42
Fax
To send a fax using monitor dialing from the device control panel
1. Load your originals. For additional information, see Load an original in the
automatic document feeder (ADF).
2. Press the left arrow or right arrow to select Fax B&W or Fax Color, and then
press Start.
If the device detects an original loaded in the automatic document feeder, you will
hear a dial tone.
3. When you hear the dial tone, enter the number by using the keypad on the device
control panel.
4. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling
card PIN stored as a speed dial, when prompted to enter your PIN, press
Speed Dial to select the speed dial entry where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Send a fax from memory
You can scan a black-and-white fax into memory and then send the fax from memory.
This feature is useful if the fax number you are trying to reach is busy or temporarily
unavailable. The device scans the originals into memory and sends them once it is
able to connect to the receiving fax machine. After the device scans the pages into
memory, you can immediately remove the originals from the document feeder tray.
NOTE: You can only send a black-and-white fax from memory.
To send a fax from memory
1. Load your originals. For additional information, see Load originals.
2. Press the left arrow or right arrow to select Fax B&W or Fax Color, and then
press OK.
3. Enter the fax number by using the keypad, press Speed Dial to select a speed
dial, or press Redial/Pause to redial the last number dialed.
4. Press right arrow until Fax Method appears, and then press OK.
5. Press right arrow until Scan & Fax appears, and then press OK.
6. Press Start.
The device scans the originals into memory and sends the fax when the receiving
fax machine is available.
Schedule a fax to send later
You can schedule a black-and-white fax to be sent within the next 24 hours. This
enables you to send a black-and-white fax late in the evening, when phone lines are
not as busy or phone rates are lower, for example. The device automatically sends
your fax at the specified time.
You can only schedule one fax to be sent at a time. You can continue to send faxes
normally, however, while a fax is scheduled.
NOTE: You can only send faxes in black and white due to memory limitations.
43
Send a fax
Chapter 6
To schedule a fax from the device control panel
1. Load your originals. For additional information, see Load originals.
2. Press the left arrow or right arrow to select Fax B&W or Fax Color, and then
press OK.
3. Press right arrow until Fax Method appears, and then press OK.
4. Press right arrow until Send Fax Later appears, and then press OK.
5. Enter the send time by using the numeric keypad, and then press OK. If prompted,
use the arrow keys to select AM or PM.
6. Enter the fax number by using the keypad, press Speed Dial to select a speed
dial, or press Redial/Pause to redial the last number dialed.
7. Press Start.
The device scans all pages and the scheduled time appears on the display. The
fax is sent at the scheduled time.
To cancel a scheduled fax
1. Press the left arrow or right arrow to select Fax B&W or Fax Color, and then
press OK.
2. Press right arrow until Fax Method appears, and then press OK.
3. Press right arrow until Normal Fax appears, and then press OK.
If there is a fax already scheduled, the Cancel prompt appears on the display.
4. Press 1 to select Yes.
NOTE: You can also cancel the scheduled fax by pressing Cancel on the
device control panel when the scheduled time is visible on the display.
Send a fax to multiple recipients
This section contains the following topics:
Send a fax to multiple recipients from the device control panel
•
Send a fax to multiple recipients from the device control panel
You can send a fax to multiple recipients at once by grouping individual speed dial
entries into group speed dial entries.
To send a fax to multiple recipients using group speed dial
1. Load your originals. For additional information, see Load originals.
2. Press the left arrow or right arrow to select Fax B&W, and then press OK.
44
Fax
3. Press the left arrow or right arrow until the appropriate group speed dial entry
appears.
TIP: You can also select a speed dial entry by entering its speed dial code
using the keypad on the device control panel or you can press the Speed Dial
button repeatedly (HP Officejet J4660 only).
4. Press Start.
If the device detects an original loaded in the automatic document feeder, it sends
the document to each number in the group speed dial entry.
NOTE: You can only use group speed dial entries to send faxes in black and
white, because of memory limitations. The device scans the fax into memory
then dials the first number. When a connection is made, it sends the fax and
dials the next number. If a number is busy or not answering, the device follows
the settings for Busy Redial and No Answer Redial. If a connection cannot be
made, the next number is dialed and an error report is generated.
Send a color original or photo fax
You can fax a color original or photo from the device. If it determines that the
recipient's fax machine only supports black-and-white faxes, the fax is sent in black
and white.
HP recommends that you use only color originals for color faxing.
To send a color original or photo fax from the device control panel
1. Load your originals. For additional information, see Load originals.
2. Press the left arrow or right arrow to select Fax Color, and then press OK.
3. Enter the fax number by using the keypad, press Speed Dial to select a speed
dial, or press Redial/Pause to redial the last number dialed.
4. Press Start.
If the device detects an original loaded in the automatic document feeder, it sends
the document to the number you entered.
NOTE: If the recipient's fax machine only supports black-and-white faxes, the
HP All-in-One automatically sends the fax in black and white. A message
appears after the fax has been sent indicating that the fax was sent in black
and white. Press OK to clear the message.
Change the fax resolution and Lighter / Darker settings
You can change the Resolution and Lighter / Darker settings for documents that you
are faxing.
NOTE: These settings do not affect copy settings. Copy quality and lightness/
darkness are set independently from fax resolution and lightness/darkness. Also,
the settings that you change from the device control panel do not affect faxes you
send from your computer.
45
Send a fax
Chapter 6
This section contains the following topics:
•
•
•
Change the fax resolution
Change the Lighter / Darker setting
Set new default settings
Change the fax resolution
The Resolution setting affects the transmission speed and quality of faxed black-and-
white documents. If the receiving fax machine does not support the resolution you
have chosen, the HP All-in-One sends faxes at the highest resolution supported by the
receiving fax machine.
NOTE: You can only change the resolution for faxes that you are sending in black
and white. The device sends all color faxes using Fine resolution.
The following resolution settings are available for sending faxes: Fine, Very Fine,
Photo, and Standard.
•
Fine: provides high-quality text suitable for faxing most documents. This is the
default setting. When sending faxes in color, the device always uses the Fine
setting.
•
Very Fine: provides the best quality fax when you are faxing documents with very
fine detail. If you choose Very Fine, be aware that the faxing process takes longer
to complete and you can only send black-and-white faxes using this resolution. If
you send a color fax, it will be sent using Fine resolution instead.
•
•
Photo: provides the best quality fax when sending photographs in black and white.
If you choose Photo, be aware that the faxing process takes longer to complete.
When faxing photographs in black and white, HP recommends that you choose
Photo.
Standard: provides the fastest possible fax transmission with the lowest quality.
When you exit the Fax menu, this option returns to the default setting unless you set
your changes as the default.
To change the resolution from the device control panel
1. Load your originals. For additional information, see Load originals.
2. Press the left arrow or right arrow to select Fax B&W, and then press OK.
3. Enter the fax number by using the keypad, press Speed Dial to select a speed
dial, or press Redial/Pause to redial the last number dialed.
4. Press right arrow until Resolution appears, and then press OK.
5. Press right arrow to select a resolution setting, and then press OK.
6. Press Start.
If the device detects an original loaded in the automatic document feeder, it sends
the document to the number you entered.
Change the Lighter / Darker setting
You can change the contrast of a fax to be darker or lighter than the original. This
feature is useful if you are faxing a document that is faded, washed out, or
handwritten. You can darken the original by adjusting the contrast.
46
Fax
NOTE: The Lighter / Darker setting applies to black-and-white faxes only, not
color faxes.
When you exit the Fax menu, this option returns to the default setting unless you set
your changes as the default.
To change the Lighter / Darker setting from the device control panel
1. Load your originals. For additional information, see Load originals.
2. Press the left arrow or right arrow to select Fax B&W, and then press OK.
3. Enter the fax number by using the keypad, press Speed Dial to select a speed
dial, or press Redial/Pause to redial the last number dialed.
4. Press right arrow until Lighter / Darker appears, and then press OK.
5. Press the left arrow to lighten the fax or press right arrow to darken it, and
then press OK.
The indicator moves to the left or right as you press an arrow button.
6. Press Start.
If the device detects an original loaded in the automatic document feeder, it sends
the document to the number you entered.
Set new default settings
You can change the default value for the Resolution and Lighter / Darker settings
through the device control panel.
To set new default settings from the device control panel
1. Make changes to the Resolution and Lighter / Darker fax settings, and then
press OK.
2. Press right arrow until Set As Default appears, and then press OK.
3. Press right arrow until Yes appears, and then press OK.
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by
detecting errors that occur during transmission and automatically requesting
retransmission of the erroneous portion. Phone charges are unaffected, or might even
be reduced, on good phone lines. On poor phone lines, ECM increases sending time
and phone charges, but sends the data much more reliably. The default setting is On.
Turn ECM off only if it increases phone charges substantially, and you can accept
poorer quality in exchange for reduced charges.
Before turning the ECM setting off, consider the following. If you turn ECM off
•
•
•
The quality and transmission speed of faxes you send and receive are affected.
The Fax Speed is automatically set to Medium.
You will no longer be able to send or receive faxes in color.
To change the ECM setting from the device control panel
1. Press Setup.
2. Press right arrow until Fax Settings appears, and then press OK.
47
Send a fax
Chapter 6
3. Press right arrow until Error Correction Mode appears, and then press OK.
4. Press right arrow to select On or Off, and then press OK.
Receive a fax
You can receive faxes automatically or manually. If you turn off the Auto Answer
option, you must receive faxes manually. If you turn on the Auto Answer option (the
default setting), the device automatically answers incoming calls and receives faxes
after the number of rings that are specified by the Rings to Answer setting. (The
default Rings to Answer setting is five rings.)
If you receive a legal-size fax and the device is not currently set to use legal-size
paper, the device reduces the fax so that it fits on the paper that is loaded. If you have
disabled the Automatic Reduction feature, the device prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the
device memory until the copying finishes. This can reduce the number of fax pages
stored in memory.
•
•
•
•
•
•
•
•
•
Receive a fax manually
Set up backup fax
Reprint received faxes from memory
Poll to receive a fax
Forward faxes to another number
Set the paper size for received faxes
Set automatic reduction for incoming faxes
Block junk fax numbers
Receive faxes to your computer
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax
while you are still connected. This is referred to as manual faxing. Use the instructions
in this section to receive a manual fax.
NOTE: You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is:
•
•
Directly connected to the device (on the 2-EXT port)
On the same phone line, but not directly connected to the device
To receive a fax manually
1. Make sure the device is turned on and you have paper loaded in the main tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the
incoming call before the device answers. Or, turn off the Auto Answer setting so
that the device does not automatically answer incoming calls.
48
Fax
4. If you are currently on the phone with the sender, instruct the sender to press Start
on their fax machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. Press the left arrow or the right arrow to select Fax B&W or Color fax.
b. Press Start.
c. After the device begins to receive the fax, you can hang up the phone or
remain on the line. The phone line is silent during fax transmission.
Set up backup fax
Depending on your preference and security requirements, you can set up the device to
store all the faxes it receives, only the faxes it receives while the device is in an error
condition, or none of the faxes it receives.
The following Backup fax modes are available:
On
The default setting. When Backup fax is On, the device stores all
received faxes in memory. This enables you to reprint up to eight of the
most recently printed faxes if they are still saved in memory.
NOTE: When device memory is low, it overwrites the oldest, printed
faxes as it receives new faxes. If the memory becomes full of unprinted
faxes, the device stops answering incoming fax calls.
NOTE: If you receive a fax that is too large, such as a very detailed
color photo, it might not be stored in memory due to memory limitations.
On Error Only
Causes the device to store faxes in memory only if an error condition
exists that prevents the device from printing the faxes (for example, if the
device runs out of paper). The device continues to store incoming faxes
as long as there is memory available. (If the memory becomes full, the
device stops answering incoming fax calls.) When the error condition is
resolved, the faxes stored in memory print automatically, and then they
are deleted from memory.
Off
Faxes are never stored in memory. For example, you might want to turn
off Backup fax for security purposes. If an error condition occurs that
prevents the device from printing (for example, the device runs out of
paper), the device stops answering incoming fax calls.
NOTE: If Backup fax is enabled and you turn off the device, all faxes stored in
memory are deleted, including any unprinted faxes that you might have received
while the device was in an error condition. You must contact the senders to ask
them to resend any unprinted faxes. For a list of the faxes you have received, print
the Fax Log. The Fax Log is not deleted when the device is turned off.
To set backup fax from the device control panel
1. Press Setup.
2. Press right arrow until Tools appears, and then press OK.
3. Press right arrow until Backup fax appears, and then press OK.
4. Press right arrow to select On, On Error Only, or Off.
5. Press OK.
49
Receive a fax
Chapter 6
Reprint received faxes from memory
If you set the Backup fax mode to On, the received faxes are stored in memory,
whether the device has an error condition or not.
NOTE: After the memory becomes full, the oldest, printed faxes are overwritten
as new faxes are received. If all the stored faxes are unprinted, the device does
not receive any fax calls until you print or delete the faxes from memory. You might
also want to delete the faxes in memory for security or privacy purposes.
Depending on the sizes of the faxes in memory, you can reprint up to eight of the most
recently printed faxes, if they are still in memory. For example, you might need to
reprint your faxes if you lost the copy of your last printout.
To reprint faxes in memory from the device control panel
1. Make sure you have paper loaded in the main tray.
2. Press Setup.
3. Press right arrow until Print Report appears, and then press OK.
4. Press right arrow until Reprint Faxes appears, and then press OK.
The faxes are printed in the reverse order from which they were received with the
most recently received fax printed first, and so on.
5. Press Start.
6. If you want to stop reprinting the faxes in memory, press Cancel.
To delete all the faxes in memory from the device control panel
Ÿ Turn off the device by pressing the Power button.
All faxes stored in memory are deleted from memory when you turn off the power.
Poll to receive a fax
Polling allows the HP All-in-One to ask another fax machine to send a fax that it has in
its queue. When you use the Poll to Receive feature, the HP All-in-One calls the
designated fax machine and requests the fax from it. The designated fax machine
must be set for polling and have a fax ready to send.
NOTE: The HP All-in-One does not support polling pass codes. Polling pass
codes are a security feature that require the receiving fax machine to provide a
pass code to the device it is polling in order to receive the fax. Make sure the
device you are polling does not have a pass code set up (or has not changed the
default pass code) or the HP All-in-One will not be able to receive the fax.
To set up poll to receive a fax from the device control panel
1. Press the left arrow or the right arrow to select Fax B&W or Color fax, and
then press OK.
2. Press right arrow until Fax Method appears, and then press OK.
3. Press right arrow until Poll to Receive appears, and then press OK.
50
Fax
4. Enter the fax number of the other fax machine.
5. Press Start.
NOTE: If you selected Color Fax but the sender sent the fax in black and
white, the device prints the fax in black and white.
Forward faxes to another number
You can set up the device to forward your faxes to another fax number. A received
color fax is forwarded in black and white.
HP recommends that you verify the number you are forwarding to is a working fax line.
Send a test fax to make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the device control panel
1. Press Setup.
2. Press right arrow until Fax Settings appears, and then press OK.
3. Press right arrow until Fax Forwarding appears, and then press OK.
4. Press right arrow until On appears, and then press OK.
NOTE: If the device is not able to forward the fax to the designated fax
machine (for example, if it is not turned on), the device prints the fax. If you set
up the device to print error reports for received faxes, it will also print an error
report.
5. At the prompt, enter the number of the fax machine that will receive the forwarded
faxes, and then press OK.
Fax Forwarding appears on the device control panel display.
If the device loses power when Fax Forwarding is set up, it saves the Fax
Forwarding setting and phone number. When the power is restored to the device,
the Fax Forwarding setting is still On.
NOTE: You can cancel fax forwarding by pressing Cancel on the device
control panel when the Fax Forwarding message is visible on the display, or
you can select Off from the Fax Fwd, Black menu.
Set the paper size for received faxes
You can select the paper size for received faxes. The paper size you select should
match what is loaded in your main tray. Faxes can be printed on letter, A4, or legal
paper only.
NOTE: If an incorrect paper size is loaded in the main tray when you receive a
fax, the fax does not print and an error message appears on the display. Load
letter, A4, or legal paper, and then press OK to print the fax.
To set the paper size for received faxes from the device control panel
1. Press Setup.
2. Press right arrow until Fax Settings appears, and then press OK.
3. Press right arrow until Paper Options appears, and then press OK.
51
Receive a fax
Chapter 6
4. Press right arrow until Fax Paper Size appears, and then press OK.
5. Press right arrow to select an option, and then press OK.
Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what the HP All-in-One does if it
receives a fax that is too large for the default paper size. This setting is turned on by
default, so the image of the incoming fax is reduced to fit on one page, if possible. If
this feature is turned off, information that does not fit on the first page is printed on a
second page. Automatic Reduction is useful when you receive a legal-size fax and
letter-size paper is loaded in the main tray.
To set automatic reduction from the device control panel
1. Press Setup.
2. Press right arrow until Fax Settings appears, and then press OK.
3. Press right arrow until Paper Options appears, and then press OK.
4. Press right arrow until Auto Fax Resize appears, and then press OK.
5. Press right arrow to select Off or On.
6. Press OK.
Block junk fax numbers
If you subscribe to a caller ID service through your phone provider, you can block
specific fax numbers so the device does not print faxes received from those numbers.
When an incoming fax call is received, the device compares the number to the list of
junk fax numbers to determine if the call should be blocked. If the number matches a
number in the blocked fax numbers list, the fax is not printed. (The maximum number
of fax numbers you can block varies by model.)
NOTE: This feature is not supported in all countries/regions. If it is not supported
in your country/region, Junk Fax Blocker does not appear in the Fax Settings
menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that the
user has not signed up for the Caller ID service with the phone company.
•
•
Add numbers to the junk fax list
Remove numbers from the junk fax list
Add numbers to the junk fax list
You can block specific numbers by adding them to the junk fax list.
To manually enter a number to block
1. Press Setup.
2. Press right arrow to select Fax Settings, and then press OK.
3. Press right arrow to select Junk Fax Blocker, and then press OK.
4. Press right arrow to select Add, and then press OK.
52
Fax
5. To select a fax number to block from the caller ID list, select Select no.
- or -
To manually enter a fax number to block, select Enter no.
6. After entering a fax number to block, press OK.
Make sure you enter the fax number as it appears on the control-panel display,
and not the fax number that appears on the fax header of the received fax, as
these numbers can be different.
7. When the Enter Another? prompt appears, do one of the following:
•
If you want to add another number to the list of junk fax numbers, press
Yes, and then repeat step 5 for each number you want to block.
•
If you are done, press No.
Remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove a number from your junk
fax list.
To remove numbers from the list of junk fax numbers
1. Press Setup.
2. Press Fax Settings, and then press OK.
3. Press Junk Fax Blocker, and then press OK.
4. Press Delete, and then press OK.
5. Press the right arrow button to scroll through the numbers you have blocked.
When the number you want to remove appears, press OK to select it.
6. When the Delete Another? prompt appears, do one of the following:
•
If you want to remove another number from the list of junk fax numbers,
press Yes, and then repeat step 5 for each number you no longer want to block.
•
If you are done, press No.
Receive faxes to your computer
Use Fax to PC to automatically receive faxes and save faxes directly to your
computer. With Fax to PC, you can store digital copies of your faxes easily and also
eliminate the hassle of dealing with bulky paper files. Received faxes are saved as
TIFF (Tagged Image File Format). Once the fax is received, you get a notification with
a link to the folder where the fax is saved.
The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X
is the sender's information, Y is the date, and Z is the time that the fax was received.
NOTE: Fax to PC is available for receiving black-and-white faxes only. Color
faxes are printed instead of being saved to the computer.
NOTE: Fax to PC is only supported on Windows.
NOTE: Faxes stored in the device memory will be lost if power is lost.
This section contains the following topics:
•
•
Activate Fax to PC
Modify Fax to PC settings
53
Receive a fax
Chapter 6
Activate Fax to PC
Use the Fax to PC Setup Wizard to activate Fax to PC. The Fax to PC Setup Wizard
can be started from the Solution Center.
NOTE: If you turn on Fax to PC, make sure the Backup Fax Reception is set to
"On".
Fax to PC requirements:
•
The administrator program, the computer that activated the Fax to PC feature,
must be on at all times. Only one computer can act as the Fax to PC administrator
computer.
•
The destination folder's computer or server, if different than the Fax to PC
administrator computer, must be on at all times. The destination computer must
also be awake, faxes will not be saved if the computer is asleep or in hibernate
mode.
•
•
HP Digital Imaging monitor in Windows Taskbar must be on at all times.
Paper must be loaded in the input tray.
To start the Fax to PC Setup Wizard from the Solution Center
1. Open the Solution Center. For more information, see Use the HP Solution Center
(Windows).
2. Select Settings, and then select Fax to PC Setup Wizard.
3. Follow the onscreen instructions to set up Fax to PC.
Modify Fax to PC settings
You can update the Fax to PC settings from your computer at any time from the Fax
settings page in the Solution Center. You can turn off Fax to PC and disable printing
faxes from the device control panel.
To modify Fax to PC settings from the device control panel
1. Press the Setup button, select Fax Settings, and then Fax to PC.
2. Select the setting that you want to change. You can change the following settings:
•
View PC hostname: View the name of the computer that is set up to
administer Fax to PC.
•
Turn Off: Turn off Fax to PC.
NOTE: Use the Solution Center to turn on Fax to PC.
•
Disable Fax Print: Choose this option to print faxes as they are received. If
you turn off printing, color faxes will still print.
NOTE: Because color faxes are not saved to the computer, color faxes
are still printed. However, some multi-page color faxes may be too large for
the device memory.
54
Fax
To modify Fax to PC settings from the Solution Center
1. Open the Solution Center. For more information, see Use the HP Solution Center
(Windows).
2. Select Settings, and then select Fax Settings.
3. Select the Fax to PC Settings tab.
4. Make any changes to the settings you want to modify. Press OK.
NOTE: Any changes you make will overwrite the original settings.
Change fax settings
After completing the steps in the getting started guide that came with the device, use
the following steps to change the initial settings or to configure other options for faxing.
•
•
•
•
•
•
•
•
Configure the fax header
Set the answer mode (Auto answer)
Set the number of rings before answering
Change the answer ring pattern for distinctive ring
Set the fax error correction mode
Set the dial type
Set the redial options
Set the fax speed
Configure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP
recommends that you set up the fax header by using the software that you installed
with the device. You can also set up the fax header from the device control panel, as
described here.
NOTE: In some countries/regions, the fax header information is a legal
requirement.
To set or change the fax header
1. Press Setup.
2. Press right arrow to select Fax Settings, and then press OK.
3. Press right arrow to select Fax Header, and then press OK.
4. Enter your personal or company name using the numeric keypad, and then press OK.
5. Enter your fax number by using the numeric keypad, and then press OK.
55
Change fax settings
Chapter 6
Set the answer mode (Auto answer)
The answer mode determines whether the device answers incoming calls.
•
Turn on the Auto Answer setting if you want the device to answer faxes
automatically. The device answers all incoming calls and faxes.
•
Turn off the Auto Answer setting if you want to receive faxes manually. You must
be available to respond in person to the incoming fax call or the device does not
receive faxes.
To set the answer mode to manual or automatic via the device control panel
1. Press Setup.
2. Press right arrow to select Fax Settings, and then press OK.
3. Press right arrow to select Answer Options, and then press OK.
4. Press right arrow to select Auto Answer, and then press OK.
5. Press right arrow to select On or Off as appropriate for your setup, and then
press OK.
When Auto Answer is On, the device answers calls automatically. When Auto
Answer is Off, it does not answer calls.
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before
incoming calls are automatically answered.
The Rings to Answer setting is important if you have an answering machine on the
same phone line as the device, because you want the answering machine to answer
the phone before the device does. The number of rings to answer for the device
should be greater than the number of rings to answer for the answering machine.
For example, set your answering machine to a low number of rings and the device to
answer in the maximum number of rings. (The maximum number of rings varies by
country/region.) In this setup, the answering machine answers the call and the device
monitors the line. If the device detects fax tones, it receives the fax. If the call is a
voice call, the answering machine records the incoming message.
To set the number of rings before answering via the device control panel
1. Press Setup.
2. Press right arrow to select Fax Settings, and then press OK.
3. Press right arrow to select Answer Options, and then press OK.
4. Press right arrow to select Rings to Answer, and then press OK.
5. Enter the appropriate number of rings by using the keypad, or press left arrow or
right arrow to change the number of rings.
6. Press OK to accept the setting.
Change the answer ring pattern for distinctive ring
Many phone companies offer a distinctive ring feature that allows you to have several
phone numbers on one phone line. When you subscribe to this service, each number
is assigned a different ring pattern. You can set up the device to answer incoming calls
that have a specific ring pattern.
56
Fax
If you connect the device to a line with distinctive ring, have your telephone company
assign one ring pattern to voice calls and another ring pattern to fax calls. HP
recommends that you request double or triple rings for a fax number. When the device
detects the specified ring pattern, it answers the call and receives the fax.
If you do not have a distinctive ring service, use the default ring pattern, which is All
Rings.
NOTE: The HP fax cannot receive faxes when the main phone number is off the
hook.
To change the answer ring pattern for distinctive ring via the device control panel
1. Verify that the device is set to answer fax calls automatically.
2. Press Setup.
3. Press right arrow to select Basic Settings, and then press OK.
4. Press right arrow to select Ring Pattern, and then press OK.
When the phone rings with the ring pattern assigned to your fax line, the device
answers the call and receives the fax.
Set the fax error correction mode
Typically, the device monitors the signals on the phone line while it is sending or
receiving a fax. If it detects an error signal during the transmission and the error-
correction setting is on, the device can request that a portion of the fax be resent.
Turn off error correction only if you are having trouble sending or receiving a fax, and
you want to accept the errors in the transmission. Turning off the setting might be
useful when you are trying to send a fax to another country/region or receive a fax
from another country/region, or if you are using a satellite phone connection.
To set the fax error-correction mode
1. Press Setup.
2. Press right arrow to select Fax Settings, and then press OK.
3. Press right arrow to select Error Correction, and then press OK.
4. Press right arrow to select On or Off, and then press OK.
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is
Tone. Do not change the setting unless you know that your phone line cannot use
tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. Press Setup.
2. Press right arrow to select Basic Settings, and then press OK.
3. Press right arrow to select Tone or Pulse, and then press OK.
4. Press right arrow to select the appropriate option, and then press OK.
57
Change fax settings
Chapter 6
Set the redial options
If the device was unable to send a fax because the receiving fax machine did not
answer or was busy, the device attempts to redial based on the settings for the busy-
redial and no-answer-redial options. Use the following procedure to turn the options on
or off.
•
Busy redial: If this option is turned on, the device redials automatically if it
receives a busy signal. The factory-set default for this option is ON.
•
No answer redial: If this option is turned on, the device redials automatically if the
receiving fax machine does not answer. The factory-set default for this option is OFF.
To set the redial options
1. Press Setup.
2. Press right arrow to select Fax Settings, and then press OK.
3. Press right arrow to select Redial Options, and then press OK.
4. Press right arrow to select the appropriate Busy Redial or No Answer Redial
options, and then press OK.
Set the fax speed
You can set the fax speed used to communicate between your device and other fax
machines when sending and receiving faxes. The default fax speed is Fast.
If you use one of the following, setting the fax speed to a slower speed might be
required:
•
•
•
•
An Internet phone service
A PBX system
Fax over Internet Protocol (FoIP)
An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, you might want to try setting
the Fax Speed setting to Medium or Slow. The following table provides the available
fax speed settings.
Fax speed setting
Fast
Fax speed
v.34 (33600 baud)
v.17 (14400 baud)
v.29 (9600 baud)
Medium
Slow
To set the fax speed from the device control panel
1. Press Setup.
2. Press right arrow to select Fax Settings, and then press OK.
3. Press right arrow to select Fax Speed, and then press OK.
4. Select an option using the arrow keys, and then press OK.
58
Fax
Fax over the Internet
You may subscribe to a low cost phone service that allows you to send and receive
faxes with your device by using the Internet. This method is called Fax over Internet
Protocol (FoIP). You probably use a FoIP service (provided by your telephone
company) if you:
•
•
Dial a special access code along with the fax number, or
Have an IP converter box that connects to the Internet and provides analog phone
ports for the fax connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the
port labeled "1-LINE" on the device. This means that your connection to the
Internet must be done either through a converter box (which supplies regular
analog phone jacks for fax connections) or your telephone company.
Some Internet faxing services do not work properly when the device is sending and
receiving faxes at high speed (33600bps). If you experience problems sending and
receiving faxes while using an Internet fax service, use a slower fax speed. You can
do this by changing the Fax Speed setting from High (the default) to Medium. For
information on changing this setting, see Set the fax speed.
If you have questions about internet faxing, contact your internet faxing services
support department.
Test fax setup
You can test your fax setup to check the status of the device and to make sure it is set
up properly for faxing. Perform this test after you have completed setting up the device
for faxing. The test does the following:
•
•
•
•
•
•
Tests the fax hardware
Verifies the correct type of phone cord is connected to the device
Checks that the phone cord is plugged into the correct port
Checks for a dial tone
Checks for an active phone line
Tests the status of your phone line connection
The device prints a report with the results of the test. If the test fails, review the report
for information on how to fix the problem and rerun the test.
To test fax setup
1. Set up the device for faxing according to your particular home or office setup
instructions.
2. Make sure the ink cartridges are installed, and that full-size paper is loaded in the
main tray before starting the test.
3. From the device control panel, press Setup.
4. Press right arrow to select Tools, and then press OK.
59
Test fax setup
Chapter 6
5. Press right arrow to select Run Fax Test, and then press OK.
The device displays the status of the test on the display and prints a report.
6. Review the report.
•
If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause problems faxing.
•
If the test fails, review the report for more information on how to fix any
problems found.
Use reports
You can set up the device to print error reports and confirmation reports automatically
for each fax you send and receive. You can also manually print system reports as
required; these reports provide useful system information about the device.
By default, the device is set to print a report only if there is a problem sending or
receiving a fax. A confirmation message that indicates whether a fax was successfully
sent appears briefly on the control-panel display after each transaction.
•
•
•
Print fax confirmation reports
Print fax error reports
Print and view the fax log
Print fax confirmation reports
If you require printed confirmation that your faxes were successfully sent, follow these
instructions to enable fax confirmation before sending any faxes. Select either On Fax
Send or Send & Receive.
The default fax confirmation setting is Off. This means that a confirmation report is not
printed for each fax sent or received. A confirmation message indicating whether a fax
was successfully sent appears briefly on the control-panel display after each
transaction.
To enable fax confirmation
1. Press Setup.
2. Press right arrow to select Print Report, and then press OK.
60
Fax
3. Press right arrow to select Fax Confirmation, and then press OK.
4. Press right arrow to select one of the following, and then press OK.
Off
Does not print a fax confirmation report when you send and receive
faxes successfully. This is the default setting.
On Fax Send
Prints a fax confirmation report for every fax you send.
Prints a fax confirmation report for every fax you receive.
Prints a fax confirmation report for every fax you send and receive.
On Fax Receive
Send & Receive
TIP: If you choose On Fax Send or Send & Receive, and scan your fax to
send from memory, you can include an image of the first page of the fax on the
Fax Sent Confirmation report. Press Setup, press Fax Confirmation, and
then press On Fax Send again. Select On from the Image on Fax Send
Report menu.
Print fax error reports
You can configure the device so that it automatically prints a report when there is an
error during transmission or reception.
To set the device to print fax error reports automatically
1. Press Setup.
2. Press right arrow to select Print Report, and then press OK.
3. Press right arrow to select Fax Error, and then press OK.
4. Press right arrow to select one of the following, and then press OK.
Send & Receive
Off
Prints whenever a fax error occurs. This is the default setting.
Does not print any fax error reports.
On Fax Send
On Fax Receive
Prints whenever a transmission error occurs.
Prints whenever a receiving error occurs.
Print and view the fax log
The logs list faxes that have been sent from the device control panel and all faxes that
have been received.
You can print a log of faxes that have been received and sent by the device. Each
entry in the log contains the following information:
•
•
•
•
•
•
Transmission date and time
Type (whether received or sent)
Fax number
Duration
Number of pages
Result (status) of transmission
61
Use reports
Chapter 6
To view the fax log from the HP photo and imaging software
1. At the computer, open the HP photo and imaging software. For more information,
see Use the HP photo and imaging software.
2. See the onscreen Help for the HP photo and imaging software for further
instructions.
The log lists faxes that have been sent from the device control panel and the HP
photo and imaging software and all faxes that have been received.
To print the fax log from the device control panel
1. Press Setup.
2. Press right arrow to select Print Report, and then press OK.
3. Press right arrow to select Fax Log, and then press OK.
4. Press OK again to print the log.
Cancel a fax
You can cancel a fax you are sending or receiving at any time.
To cancel a fax
Ÿ Press Cancel on the device control panel to stop a fax you are sending or
receiving. If the device does not stop faxing, press Cancel again.
The device prints any pages it has already started printing and then cancels the
remainder of the fax. This can take a few moments.
To cancel a number you are dialing
Ÿ Press Cancel to cancel a number you are currently dialing.
62
Fax
7 Configure and manage
This section is intended for the administrator or individual who is responsible for
managing the device. This section contains information about the following topics.
•
•
•
•
•
•
•
Manage the device
Use device management tools
Understand the self-test report
Set up faxing for the device
Configure the device (Windows)
Configure the device (Mac OS)
Uninstall and reinstall the software
Manage the device
The following, common tools can be used to manage the device. For information about
accessing and using the tools, see Use device management tools.
NOTE: Specific procedures might include other methods.
Windows
•
•
•
Device control panel
Printer driver
Toolbox
Mac OS
•
•
Device control panel
HP Printer Utility
•
•
Monitor the device
Administer the device
Monitor the device
This section provides instructions for monitoring the device.
Use this tool...
to obtain the following information...
Device control panel
Obtain information about the status of jobs
that are being processed, the operating status
of the device, and the status of ink cartridges.
Toolbox (Windows)
Ink cartridge information: Click the
Estimated Ink Levels tab to view the ink-
level information, and then scroll to display
the Cartridge Details button. Click the
Cartridge Details button to view information
about replacement ink cartridges.*
Configure and manage
63
Chapter 7
(continued)
Use this tool...
to obtain the following information...
HP Printer Utility (Mac OS)
Ink cartridge information: Open the
Information and Support panel and click
Supplies Status. *
* Ink level warnings and indicators provide estimates for planning purposes only.
When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace the
ink cartridges until print quality becomes unacceptable.
Administer the device
This section provides information about administering the device and modifying
settings.
Use this tool...
to do the following...
Device control panel
Language and country/region: Press Setup,
select Basic Settings, and then select Set
Langugage.
•
•
Set the date and time: Press Setup, press
Basic Settings, and then press Date and Time.
Perform device maintenance tasks: Click the
Device Services tab.
Toolbox (Windows)
HP Printer Utility (Mac OS)
Change tray settings: Click Paper Handling
from the Printer Settings panel.
•
•
Perform device maintenance tasks: Open
the Information and Support panel, and then
click the option for the task that you want to
perform.
Use device management tools
•
Toolbox (Windows)
•
HP Printer Utility (Mac OS)
Toolbox (Windows)
The Toolbox provides maintenance information about the device.
NOTE: The Toolbox can be installed from the Starter CD by selecting the full
installation option if the computer meets the system requirements.
•
•
Open the Toolbox
Toolbox tabs
64
Configure and manage
Open the Toolbox
•
From the HP Solution Center, click the Settings menu, point to Print Settings,
and then click Printer Toolbox.
•
Right-click the HP Digital Imaging Monitor in the taskbar, point to Printer Model
Name and then click Display Printer Toolbox.
Toolbox tabs
The Toolbox contains the following tabs.
Tabs
Contents
Estimated Ink Level
Ink Level Information: Shows estimated ink
level for each cartridge.
•
NOTE: Ink level warnings and indicators
provide estimates for planning purposes only.
When you receive a low-ink warning message,
consider having a replacement cartridge
available to avoid possible printing delays. You
do not need to replace the ink cartridges until
print quality becomes unacceptable.
Shop Online: Provides access to a Web site
from which you can order printing supplies for
the device online.
•
•
Order by Phone: Shows telephone numbers
that you can call to order supplies for the
device. Telephone numbers are not available
for all countries/regions.
Cartridge Details: Shows order numbers and
expiration dates of the installed ink cartridges.
•
Information
Printer Information: Shows the device hardware.
Information tab options include:
Hardware information
Device Services
Print a Diagnostic Page: Allows you to print a
report that gives device information, including
connection type, errors, and firmware
information.
•
•
Print a Test Page: Allows you to print the self-
test report of the device. This page contains
information about the device and ink
cartridges. For more information, see
Understand the self-test report.
Align the Ink Cartridges: Guides you through
aligning the ink cartridges. For more
information, see Align the ink cartridges.
•
•
Clean the Ink Cartridges: Guides you through
cleaning the ink cartridgeys. For more
information, see Clean the ink cartridges.
Back of Page Smear Cleaning: Cleans the
ribs of the device if ink is smearing on the page.
•
•
Paper Feed Cleaning: Cleans the paper
rollers of the device.
Use device management tools
65
Chapter 7
HP Printer Utility (Mac OS)
The HP Printer Utility contains tools to configure print settings, calibrate the device,
order supplies online, and find Web site support information.
•
•
Open the HP Printer Utility
HP Printer Utility panels
Open the HP Printer Utility
To open the HP Printer Utility from the Desktop
1. From the Finder, select Computer from the Go menu.
2. Select the computer's hard disk, select Library, and then select Printers.
3. Select HP, select Utilities, and then select HP Printer Selector.
4. Select the device and click Launch Utility.
To open the HP Printer Utility from the HP Device Manager
1. Click the HP Device Manager icon in the Dock.
2. Select the device in the Devices drop-down menu.
3. On the Information and Settings menu, click Maintain Printer.
4. Select the device and click Launch Utility.
HP Printer Utility panels
Information and Support panel
•
•
•
Supplies Status: Shows the information about currently installed ink cartridges.
Supply Info: Shows the ink cartridge replacement options.
Device Information: Displays information about the model and serial number.
This page contains information about the device and the supplies.
•
•
•
Clean: Guides you through cleaning the ink cartridges.
Align: Guides you through aligning the ink cartridges.
HP Support: Gain access to HP Web site where you can find support for the
device, register the device, and find information about returning and recycling used
printing supplies.
Understand the self-test report
Use the self-test report to:
•
•
View current device information and ink cartridge status
Help troubleshoot problems
The self-test report also contains a log of recent events.
66
Configure and manage
If you need to call HP, it is often useful to print the self-test report before calling.
1. Printer Information: Shows device information (such as the product name, model
number, serial number, and firmware version number), and the number of pages
printed from the tray.
2. Nozzle test pattern: Missing lines indicate problems with the ink cartridges. Try
cleaning the cartridges, or replacing the cartridges.
3. Color bars and boxes: Uneven, faded, or faint color bars or boxes indicate low
ink. Check the ink levels.
4.
Event Log: Shows a log of recent events that have occurred.
To print the Self-Test Report
•
•
Device control panel: Press Setup, select Print Report, select Self-Test, and
then press OK.
HP Printer Utility (Mac OS): Click Device Information from the Information and
Support panel, and then click Print Configuration Page.
Set up faxing for the device
After completing all the steps in the getting started guide, use the instructions in this
section to complete your fax setup. Keep your getting started guide for later use.
In this section, you will learn how to set up the device so that faxing works successfully
with equipment and services you might already have on the same phone line.
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Set up faxing for the device
Chapter 7
TIP: You can also use the Fax Setup Wizard (Windows) or HP Fax Setup Utility
(Mac OS) to help you quickly set up some important fax settings such as the
answer mode and fax header information. You can access the Fax Setup Wizard
(Windows) or HP Fax Setup Utility (Mac OS) through the software you installed
with the device. After you run the Fax Setup Wizard (Windows) or HP Fax Setup
Utility (Mac OS), follow the procedures in this section to complete your fax setup.
•
•
Set up faxing (parallel phone systems)
Serial-type fax setup
Set up faxing (parallel phone systems)
Before you begin setting up the device for faxing, determine which kind of phone
system your country/region uses. The instructions for fax setup differ depending on
whether you have a serial- or parallel-type phone system.
•
If you do not see your country/region listed in the table below, you probably have a
serial-type phone system. In a serial-type phone system, the connector type on
your shared telephone equipment (modems, phones, and answering machines)
does not allow a physical connection to the "2-EXT" port on the device. Instead, all
equipment must be connected at the telephone wall jack.
NOTE: In some countries/regions that use serial-type phone systems, the
phone cord that came with the device might have an additional wall plug
attached to it. This enables you to connect other telecom devices to the wall
jack where you plug in the device.
•
If your country/region is listed in the table below, you probably have a parallel-type
telephone system. In a parallel-type phone system, you are able to connect shared
telephone equipment to the phone line by using the "2-EXT" port on the back of
the device.
NOTE: If you have a parallel-type phone system, HP recommends you use
the 2-wire phone cord supplied with the device to connect it to the telephone
wall jack.
Table 7-1 Countries/regions with a parallel-type phone system
Argentina
Canada
Colombia
Indonesia
Korea
Australia
Chile
Brazil
China
Greece
Ireland
India
Japan
Latin America
Philippines
Russia
Malaysia
Poland
Saudi Arabia
Taiwan
Venezuela
Mexico
Portugal
Singapore
Thailand
Spain
USA
68
Configure and manage
Countries/regions with a parallel-type phone system (continued)
Vietnam
If you are unsure which kind of telephone system you have (serial or parallel), check
with your telephone company.
•
•
•
•
•
•
•
•
•
•
•
•
•
Choose the correct fax setup for your home or office
Select your fax setup case
Case A: Separate fax line (no voice calls received)
Case B: Set up the device with DSL
Case C: Set up the device with a PBX phone system or an ISDN line
Case D: Fax with a distinctive ring service on the same line
Case E: Shared voice/fax line
Case F: Shared voice/fax line with voice mail
Case G: Fax line shared with computer modem (no voice calls received)
Case H: Shared voice/fax line with computer modem
Case I: Shared voice/fax line with answering machine
Case J: Shared voice/fax line with computer modem and answering machine
Case K: Shared voice/fax line with computer dial-up modem and voice mail
Choose the correct fax setup for your home or office
To fax successfully, you need to know what types of equipment and services (if any)
share the same phone line with the device. This is important because you might need
to connect some of your existing office equipment directly to the device, and you might
also need to change some fax settings before you can fax successfully.
To determine the best way to set up the device in your home or office, first read
through the questions in this section and record your answers. Next, refer to the table
in the following section and choose the recommended setup case based on your
answers.
Make sure to read and answer the following questions in the order they are presented.
1. Do you have a digital subscriber line (DSL) service through your telephone
company? (DSL might be called ADSL in your country/region.)
If you answered Yes, proceed directly to Case B: Set up the device with DSL. You
do not need to continue answering questions.
If you answered No, continue answering questions.
2. Do you have a private branch exchange (PBX) phone system or an integrated
services digital network (ISDN) system?
If you answered Yes, proceed directly to Case C: Set up the device with a PBX
phone system or an ISDN line. You do not need to continue answering questions.
If you answered No, continue answering questions.
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Set up faxing for the device
Chapter 7
3. Do you subscribe to a distinctive ring service through your telephone company that
provides multiple phone numbers with different ring patterns?
If you answered Yes, proceed directly to Case D: Fax with a distinctive ring service
on the same line. You do not need to continue answering questions.
If you answered No, continue answering questions.
Are you unsure if you have distinctive ring? Many phone companies offer a
distinctive ring feature that allows you to have several phone numbers on one
phone line.
When you subscribe to this service, each phone number will have a different ring
pattern. For example, you can have single, double, and triple rings for the different
numbers. You might assign one phone number with a single ring to your voice
calls, and another phone number with double rings to your fax calls. This allows
you to tell the difference between voice and fax calls when the phone rings.
4. Do you receive voice calls at the same phone number you will use for fax calls on
the device?
Continue answering questions.
5. Do you have a computer dial-up modem on the same phone line as the device?
Are you unsure if you use a computer dial-up modem? If you answer Yes to any of
the following questions, you are using a computer dial-up modem:
•
•
•
Do you send and receive faxes directly to and from your computer software
applications through a dial-up connection?
Do you send and receive e-mail messages on your computer through a dial-up
connection?
Do you access the Internet from your computer through a dial-up connection?
Continue answering questions.
6. Do you have an answering machine that answers voice calls at the same phone
number you will use for fax calls on the device?
Continue answering questions.
7. Do you subscribe to a voice mail service through your telephone company at the
same phone number you will use for fax calls on the device?
After you have completed answering the questions, proceed to the next section to
select your fax setup case.
Select your fax setup case
Now that you have answered all the questions about the equipment and services that
share the phone line with the device, you are ready to choose the best setup case for
your home or office.
From the first column in the following table, choose the combination of equipment and
services applicable to your home or office setting. Then look up the appropriate setup
case in the second or third column based on your phone system. Step-by-step
instructions are included for each case in the sections that follow.
If you have answered all the questions in the previous section and have none of the
described equipment or services, choose "None" from the first column in the table.
70
Configure and manage
NOTE: If your home or office setup is not described in this section, set up the
device as you would a regular analog phone. Make sure you use the phone cord
supplied in the box to connect one end to your telephone wall jack and the other
end to the port labeled 1-LINE on the back of the device. If you use another phone
cord, you might experience problems sending and receiving faxes.
Other equipment/services
sharing your fax line
Recommended fax setup
for parallel-type phone
systems
Recommended fax setup
for serial-type phone
systems
None
Case A: Separate fax line (no Refer to your country in
voice calls received)
Serial-type fax setup
(You answered No to all
questions.)
DSL service
Case B: Set up the device
with DSL
Refer to your country in
Serial-type fax setup
(You answered Yes to
question 1 only.)
PBX or ISDN system
Case C: Set up the device
with a PBX phone system or
an ISDN line
Refer to your country in
Serial-type fax setup
(You answered Yes to
question 2 only.)
Distinctive ring service
Case D: Fax with a distinctive Refer to your country in
ring service on the same line Serial-type fax setup
(You answered Yes to
question 3 only.)
Voice calls
Case E: Shared voice/fax line Refer to your country in
Serial-type fax setup
(You answered Yes to
question 4 only.)
Voice calls and voice mail
service
Case F: Shared voice/fax line Refer to your country in
with voice mail
Serial-type fax setup
(You answered Yes to
questions 4 and 7 only.)
Computer dial-up modem
Case G: Fax line shared with
computer modem (no voice
calls received)
Not applicable.
(You answered Yes to
question 5 only.)
Voice calls and computer dial- Case H: Shared voice/fax line Not applicable.
up modem
with computer modem
(You answered Yes to
questions 4 and 5 only.)
Voice calls and answering
machine
Case I: Shared voice/fax line
with answering machine
Not applicable.
Not applicable.
(You answered Yes to
questions 4 and 6 only.)
Voice calls, computer dial-up
modem, and answering
machine
Case J: Shared voice/fax line
with computer modem and
answering machine
(You answered Yes to
questions 4, 5, and 6 only.)
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Set up faxing for the device
Chapter 7
(continued)
Other equipment/services
sharing your fax line
Recommended fax setup
for parallel-type phone
systems
Recommended fax setup
for serial-type phone
systems
Voice calls, computer dial-up
Case K: Shared voice/fax line Not applicable.
modem, and voice mail service with computer dial-up modem
and voice mail
(You answered Yes to
questions 4, 5, and 7 only.)
Case A: Separate fax line (no voice calls received)
If you have a separate phone line on which you receive no voice calls, and you have
no other equipment connected on this phone line, set up the device as described in
this section.
Figure 7-1 Back view of the device
1
2
Telephone wall jack
Use the phone cord supplied in the box with the device to connect to
the 1-LINE port
To set up the device with a separate fax line
1. Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
NOTE: If you do not use the supplied cord to connect from the telephone wall
jack to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
2. Turn on the Auto Answer setting.
3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
4. Run a fax test.
When the phone rings, the device answers automatically after the number of rings you
set in the Rings to Answer setting. The device begins emitting fax reception tones to
the sending fax machine and receives the fax.
72
Configure and manage
Case B: Set up the device with DSL
If you have a DSL service through your telephone company, and do not connect any
equipment to the device, use the instructions in this section to connect a DSL filter
between the telephone wall jack and the device. The DSL filter removes the digital
signal that can interfere with the device, so the device can communicate properly with
the phone line. (DSL might be called ADSL in your country/region.)
NOTE: If you have a DSL line and you do not connect the DSL filter, you will not
be able to send and receive faxes with the device.
Figure 7-2 Back view of the device
1
2
3
Telephone wall jack
DSL (or ADSL) filter and cord supplied by your DSL provider
Use the phone cord supplied in the box with the device to connect to
the 1-LINE port
To set up the device with DSL
1. Obtain a DSL filter from your DSL provider.
2. Using the phone cord supplied in the box with the device, connect one end to the
open port on the DSL filter, and then connect the other end to the port labeled 1-
LINE on the back of the device.
NOTE: If you do not use the supplied cord to connect from the DSL filter to
the device, you might not be able to fax successfully. This special phone cord
is different from the phone cords you might already have in your home or office.
As only one phone cord is supplied, you may will need to obtain additional
phone cords for this setup.
3. Connect an additional phone cord from the DSL filter to the telephone wall jack.
4. Run a fax test.
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Set up faxing for the device
Chapter 7
Case C: Set up the device with a PBX phone system or an ISDN line
If you are using either a PBX phone system or an ISDN converter/terminal adapter,
make sure you do the following:
•
If you are using either a PBX or an ISDN converter/terminal adaptor, connect the
device to the port that is designated for fax and phone use. Also, make sure that
the terminal adapter is set to the correct switch type for your country/region, if
possible.
NOTE: Some ISDN systems allow you to configure the ports for specific
phone equipment. For example, you might have assigned one port for
telephone and Group 3 fax and another port for multiple purposes. If you have
problems when connected to the fax/phone port of your ISDN converter, try
using the port designated for multiple purposes; it might be labeled "multi-
combi" or something similar.
•
If you are using a PBX phone system, set the call waiting tone to "off."
NOTE: Many digital PBX systems include a call-waiting tone that is set to "on"
by default. The call waiting tone will interfere with any fax transmission, and
you will not be able to send or receive faxes with the device. Refer to the
documentation that came with your PBX phone system for instructions on how
to turn off the call-waiting tone.
•
•
If you are using a PBX phone system, dial the number for an outside line before
dialing the fax number.
Make sure you use the supplied cord to connect from the telephone wall jack to
the device. If you do not, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your home
or office. If the supplied phone cord is too short, you can purchase a coupler from
your local electronics store and extend it.
Case D: Fax with a distinctive ring service on the same line
If you subscribe to a distinctive ring service (through your telephone company) that
allows you to have multiple phone numbers on one phone line, each with a different
ring pattern, set up the device as described in this section.
Figure 7-3 Back view of the device
74
Configure and manage
1
2
Telephone wall jack
Use the phone cord supplied in the box with the device to connect to
the 1-LINE port
To set up the device with a distinctive ring service
1. Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
NOTE: If you do not use the supplied cord to connect from the telephone wall
jack to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
2. Turn on the Auto Answer setting.
3. Change the Distinctive Ring setting to match the pattern that the telephone
company assigned to your fax number.
NOTE: By default, the device is set to answer all ring patterns. If you do not
set the Distinctive Ring to match the ring pattern assigned to your fax
number, the device might answer both voice calls and fax calls or it might not
answer at all.
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
5. Run a fax test.
The device automatically answers incoming calls that have the ring pattern you
selected (Distinctive Ring setting) after the number of rings you selected (Rings to
Answer setting). The device begins emitting fax reception tones to the sending fax
machine and receives the fax.
Case E: Shared voice/fax line
If you receive both voice calls and fax calls at the same phone number, and you have
no other office equipment (or voice mail) on this phone line, set up the device as
described in this section.
Figure 7-4 Back view of the device
75
Set up faxing for the device
Chapter 7
1
2
Telephone wall jack
Use the phone cord supplied in the box with the device to connect to
the 1-LINE port
3
Telephone (optional)
To set up the device with a shared voice/fax line
1. Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
NOTE: If you do not use the supplied cord to connect from the telephone wall
jack to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
2. Do one of the following:
•
If you have a parallel-type phone system, remove the white plug from the port
labeled 2-EXT on the back of the device, and then connect a phone to this port.
•
If you have a serial-type phone system, you might plug your phone directly on
top of the device cable which has a wall plug attached to it.
3. Now you need to decide how you want the device to answer calls, automatically or
manually:
•
If you set up the device to answer calls automatically, it answers all incoming
calls and receives faxes. The device will not be able to distinguish between fax
and voice calls in this case; if you suspect the call is a voice call, you will need
to answer it before the device answers the call. To set up the device to answer
calls automatically, turn on the Auto Answer setting.
•
If you set up the device to answer faxes manually, you must be available to
respond in person to incoming fax calls or the device cannot receive faxes. To
set up the device to answer calls manually, turn off the Auto Answer setting.
4. Run a fax test.
If you pick up the phone before the device answers the call and hear fax tones from a
sending fax machine, you will need to answer the fax call manually.
Case F: Shared voice/fax line with voice mail
If you receive both voice calls and fax calls at the same phone number, and you also
subscribe to a voice mail service through your telephone company, set up the device
as described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at
the same phone number you use for fax calls. You must receive faxes manually;
this means you must be available to respond in person to incoming fax calls. If you
want to receive faxes automatically instead, contact your telephone company to
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
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Configure and manage
Figure 7-5 Back view of the device
1
2
Telephone wall jack
Use the phone cord supplied in the box with the device to connect to
the "1-LINE" port
To set up the device with voice mail
1. Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
NOTE: If you do not use the supplied cord to connect from the telephone wall
jack to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
2. Turn off the Auto Answer setting.
3. Run a fax test.
You must be available to respond in person to incoming fax calls, or the device cannot
receive faxes. You must initiate the manual fax before voicemail picks up the line.
Case G: Fax line shared with computer modem (no voice calls received)
If you have a fax line on which you receive no voice calls, and you also have a
computer modem connected on this line, set up the device as described in this section.
NOTE: If you have a computer dial-up modem, your computer dial-up modem
shares the phone line with the device. You will not be able to use both your modem
and the device simultaneously. For example, you cannot use the device for faxing
while you are using your computer dial-up modem to send an e-mail or access the
Internet.
•
•
Set up the device with a computer dial-up modem
Set up the device with a computer DSL/ADSL modem
77
Set up faxing for the device
Chapter 7
Set up the device with a computer dial-up modem
If you are using the same phone line for sending faxes and for a computer dial-up
modem, follow these directions for setting up the device.
Figure 7-6 Back view of the device
1
2
Telephone wall jack
Use the phone cord supplied in the box with the device to connect to
the "1-LINE" port
3
Computer with modem
To set up the device with a computer dial-up modem
1. Remove the white plug from the port labeled 2-EXT on the back of the device.
2. Find the phone cord that connects from the back of your computer (your computer
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone
wall jack and plug it into the port labeled 2-EXT on the back of the device.
3. Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
NOTE: If you do not use the supplied cord to connect from the telephone wall
jack to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
4. If your modem software is set to receive faxes to your computer automatically, turn
off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your
modem software, the device will not be able to receive faxes.
5. Turn on the Auto Answer setting.
6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
7. Run a fax test.
When the phone rings, the device automatically answers after the number of rings you
set in the Rings to Answer setting. The device begins emitting fax reception tones to
the sending fax machine and receives the fax.
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Configure and manage
Set up the device with a computer DSL/ADSL modem
If you have a DSL line and use that phone line to send faxes, follow these instructions
to set up your fax.
1
2
3
Telephone wall jack
Parallel splitter
DSL/ADSL filter
Connect one end of the phone jack that was supplied with the device
to connect to the 1-LINE port on the back of the device. Connect the
other end of the cord to the DSL/ADSL filter.
4
5
Computer
Computer DSL/ADSL modem
NOTE: You will need to purchase a parallel splitter. A parallel splitter has one
RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line
phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on
the front and a plug on the back.
To set up the device with a computer DSL/ADSL modem
1. Obtain a DSL filter from your DSL provider.
2. Using the phone cord provided in the box with the device, connect one end to the
DSL filter, and then connect the other end to the port labeled 1-LINE on the back
of the device.
NOTE: If you do not use the supplied cord to connect from the DSL filter to
the back of the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
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Set up faxing for the device
Chapter 7
3. Connect the DSL filter to the parallel splitter.
4. Connect the DSL modem to the parallel splitter.
5. Connect the parallel splitter to the wall jack.
6. Run a fax test.
When the phone rings, the device automatically answers after the number of rings you
set in the Rings to Answer setting. The device begins emitting fax reception tones to
the sending fax machine and receives the fax.
Case H: Shared voice/fax line with computer modem
If you receive both voice calls and fax calls at the same phone number, and you also
have a computer modem connected on this phone line, set up the device as described
in this section.
NOTE: Since your computer modem shares the phone line with the device, you
cannot use both your modem and the device simultaneously. For example, you
cannot use the device for faxing while you are using your computer modem to
send an e-mail or access the Internet.
•
•
Shared voice/fax with computer dial-up modem
Shared voice/fax with computer DSL/ADSL modem
Shared voice/fax with computer dial-up modem
If you use your phone line for both fax and telephone calls, use these instructions to
set up your fax.
There are two different ways to set up the device with your computer based on the
number of phone ports on your computer. Before you begin, check your computer to
see if it has one or two phone ports.
•
If your computer has only one phone port, you will need to purchase a parallel
splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11
port on the front and two RJ-11 ports on the back. Do not use a two-line phone
splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front
and a plug on the back.)
Figure 7-7 Example of a parallel splitter
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Configure and manage
•
If your computer has one phone port, set up the device as described below.
Figure 7-8 Back view of the device
1
2
Telephone wall jack
Phone cord provided with the device plugged into the 1-LINE port on
the back of the device
3
4
5
Parallel splitter
Computer
Telephone
To set up the device on the same phone line as a computer with one phone port
1. Remove the white plug from the port labeled 2-EXT on the back of the device.
2. Find the phone cord that connects from the back of your computer (your computer
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone
wall jack and plug it into the parallel splitter.
3. Connect a phone cord from the parallel splitter to the port labeled 2-EXT on the
back of the device.
4. Connect a phone to the parallel splitter.
5. Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
NOTE: If you do not use the supplied cord to connect from the telephone wall
jack to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
6. If your modem software is set to receive faxes to your computer automatically, turn
off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your
modem software, the HP device will not be able to receive faxes.
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7. Now you need to decide how you want the device to answer calls, automatically or
manually:
•
If you set up the device to answer calls automatically, it answers all incoming
calls and receives faxes. The device will not be able to distinguish between fax
and voice calls in this case; if you suspect the call is a voice call, you will need
to answer it before the device answers the call. To set up the device to answer
calls automatically, turn on the Auto Answer setting.
•
If you set up the device to answer faxes manually, you must be available to
respond in person to incoming fax calls or the device cannot receive faxes. To
set up the device to answer calls manually, turn off the Auto Answer setting.
8. Run a fax test.
NOTE: If your computer has two telephone ports on the back, you do not need to
use a parallel splitter. You can plug the telephone into the “OUT” port on the
computer dial-up modem.
If you pick up the phone before the device answers the call and hear fax tones from a
sending fax machine, you will need to answer the fax call manually.
If you use your phone line for voice, fax, and your computer dial-up modem, follow
these directions to set up your fax.
Shared voice/fax with computer DSL/ADSL modem
Use these instructions if your computer has a DSL/ADSL modem
1
2
3
4
5
6
7
Telephone wall jack
Parallel splitter
DSL/ADSL filter
Phone cord supplied with the device
DSL/ADSL modem
Computer
Telephone
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NOTE: You will need to purchase a parallel splitter. A parallel splitter has one
RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line
phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on
the front and a plug on the back.
To set up the device with a computer DSL/ADSL modem
1. Obtain a DSL filter from your DSL provider.
NOTE: Phones in other parts of the home/office sharing the same phone
number with DSL service will need to be connected to additional DSL filters,
otherwise you will experience noise when making voice calls.
2. Using the phone cord supplied in the box with the devices, connect one end to the
DSL filter, then connect the other end to the port labeled 1-LINE on the back of the
device.
NOTE: If you do not use the supplied cord to connect from the DSL filter to
the device, you might not be able to fax successfully. This special phone cord
is different from phone cords you might already have in your home or office.
3. If you have a parallel-type phone system, remove the white plug from the port
labeled 2-EXT on the back of the device, and then connect a phone to this port.
4. Connect the DSL filter to the parallel splitter.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Run a fax test.
When the phone rings, the device automatically answers after the number of rings you
set in the Rings to Answer setting. The device begins emitting fax reception tones to
the sending fax machine and receives the fax.
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Case I: Shared voice/fax line with answering machine
If you receive both voice calls and fax calls at the same phone number, and you also
have an answering machine that answers voice calls at this phone number, set up the
device as described in this section.
Figure 7-9 Back view of the device
1
2
Telephone wall jack
Use the phone cord provided to connect to the 1-LINE port on the back of
the device
3
4
Answering machine
Telephone (optional)
To set up the device with a shared voice/fax line with answering machine
1. Remove the white plug from the port labeled 2-EXT on the back of the device.
2. Unplug your answering machine from the telephone wall jack, and connect it to the
port labeled 2-EXT on the back of the device.
NOTE: If you do not connect your answering machine directly to the device,
fax tones from a sending fax machine might be recorded on your answering
machine, and you probably will not be able to receive faxes with the device.
3. Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
NOTE: If you do not use the supplied cord to connect from the telephone wall
jack to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
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4. (Optional) If your answering machine does not have a built-in phone, for
convenience you might want to connect a phone to the back of your answering
machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external
phone, you can purchase and use a parallel splitter (also known as a coupler)
to connect both the answering machine and telephone to the device. You can
use standard phone cords for these connections.
5. Turn on the Auto Answer setting.
6. Set your answering machine to answer after a low number of rings.
7. Change the Rings to Answer setting on the device to the maximum number of
rings supported by your device. (The maximum number of rings varies by country/
region.)
8. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you
have set, and then plays your recorded greeting. The device monitors the call during
this time, "listening" for fax tones. If incoming fax tones are detected, the device emits
fax reception tones and receives the fax; if there are no fax tones, the device stops
monitoring the line and your answering machine can record a voice message.
Case J: Shared voice/fax line with computer modem and answering machine
If you receive both voice calls and fax calls at the same phone number, and you also
have a computer modem and answering machine connected on this phone line, set up
the HP device as described in this section.
NOTE: Since your computer dial-up modem shares the phone line with the HP
device, you cannot use both your modem and the device simultaneously. For
example, you cannot use the HP device for faxing while you are using your
computer dial-up modem to send an e-mail or access the Internet.
•
•
Shared voice/fax line with computer dial-up modem and answering machine
Shared voice/fax line with computer DSL/ADSL modem and answering machine
Shared voice/fax line with computer dial-up modem and answering machine
There are two different ways to set the HP device with your computer based on the
number of phone ports on your computer. Before you begin, check your computer to
see if it has one or two phone ports.
•
If your computer has only one phone port, you will need to purchase a parallel
splitter, as shown below. (A parallel splitter has one RJ-11 port on the front and
two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter,
or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)
Figure 7-10 Example of a parallel splitter
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Set up faxing for the device
Chapter 7
•
If your computer has one phone port, set up the HP device as described below.
Figure 7-11 Back view of the device
1
2
3
4
5
6
7
Telephone wall jack
Telephone cord connected to the parallel splitter
Parallel splitter
Telephone (optional)
Answering machine
Computer with modem
Use the phone cord supplied in the box with the device to connect to
the "1-LINE" port
To set up the device on the same phone line as a computer with one phone port
1. Remove the white plug from the port labeled 2-EXT on the back of the HP device.
2. Find the phone cord that connects from the back of your computer (your computer
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone
wall jack and plug it into the port labeled 2-EXT on the back of the device.
3. Unplug your answering machine from the telephone wall jack, and connect it to the
port labeled 2-EXT on the back of the device.
NOTE: If you do not connect your answering machine directly to the device,
fax tones from a sending fax machine might be recorded on your answering
machine, and you might not be able to receive faxes with the device.
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4. Using the phone cord supplied in the box with the HP device, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE on
the back of the HP device.
NOTE: If you do not use the supplied cord to connect from the telephone wall
jack to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
5. (Optional) If your answering machine does not have a built-in phone, for
convenience you might want to connect a phone to the back of your answering
machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external
phone, you can purchase and use a parallel splitter (also known as a coupler)
to connect both the answering machine and telephone to the device. You can
use standard phone cords for these connections.
6. If your modem software is set to receive faxes to your computer automatically, turn
off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your
modem software, the device will not be able to receive faxes.
7. Turn on the Auto Answer setting.
8. Set your answering machine to answer after a low number of rings.
9. Change the Rings to Answer setting on the HP device to the maximum number of
rings supported by your HP device. (The maximum number of rings varies by
country/region.)
10. Run a fax test.
NOTE: If you are using a computer with two telephone ports, you do not need
a parallel splitter. You can plug the answering machine into the “OUT” port on
the back of the computer.
When the phone rings, your answering machine answers after the number of rings you
have set, and then plays your recorded greeting. The device monitors the call during
this time, "listening" for fax tones. If incoming fax tones are detected, the device emits
fax reception tones and receives the fax; if there are no fax tones, the device stops
monitoring the line and your answering machine can record a voice message.
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Shared voice/fax line with computer DSL/ADSL modem and answering machine
1
2
3
4
Telephone wall jack
Parallel splitter
DSL/ADSL filter
Phone cord provided with the device connected to the 1-LINE port on
the back of the device
5
6
7
8
DSL/ADSL modem
Computer
Answering machine
Telephone (optional)
NOTE: You will need to purchase a parallel splitter. A parallel splitter has one
RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line
phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on
the front and a plug on the back.
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Configure and manage
To set up the device with a computer DSL/ADSL modem
1. Obtain a DSL/ADSL filter from your DSL/ADSL provider.
NOTE: Phones in other parts of the home/office sharing the same phone
number with DSL/ADSL service will need to be connected to additional DSL/
ADSL filters, otherwise you will experience noise when making voice calls.
2. Using the phone cord supplied in the box with the device, connect one end to the
DSL/ADSL filter, then connect the other end to the port labeled 1-LINE on the back
of the device.
NOTE: If you do not use the supplied cord to connect from the DSL/ADSL
filter to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
3. Connect the DSL/ADSL filter to the splitter.
4. Unplug the answering machine from the telephone wall jack, and connect it to the
port labeled 2-EXT on the back of the device.
NOTE: If you do not connect your answering machine directly to the device,
fax tones from a sending fax machine might be recorded on your answering
machine, and you probably will not be able to receive faxes with the device.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Set your answering machine to answer after a low number of rings.
8. Change your Rings to Answer setting on the device to the maximum number of
rings supported by the device.
NOTE: The maximum number of rings varies by country/region.
9. Run a fax test.
When the phone rings, your answering machine will answer after the number of rings
you have set, and then play your recorded greeting. The device monitors the call
during this time, “listening” for fax tones. If incoming fax tones are detected, the device
will emit fax reception tones and receive the fax; if there are no fax tones, the device
stops monitoring the line and your answering machine can record a voice message.
If you use the same phone line for telephone, fax, and have a computer DSL modem,
follow these instructions to set up your fax.
Case K: Shared voice/fax line with computer dial-up modem and voice mail
If you receive both voice calls and fax calls at the same phone number, use a
computer dial-up modem on the same phone line, and subscribe to a voice mail
service through your telephone company, set up the device as described in this section.
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Set up faxing for the device
Chapter 7
NOTE: You cannot receive faxes automatically if you have a voice mail service at
the same phone number you use for fax calls. You must receive faxes manually;
this means you must be available to respond in person to incoming fax calls. If you
want to receive faxes automatically instead, contact your telephone company to
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Since your computer dial-up modem shares the phone line with the device, you cannot
use both your modem and the device simultaneously. For example, you cannot use
the device for faxing if you are using your computer dial-up modem to send an e-mail
or access the Internet.
There are two different ways to set up the device with your computer based on the
number of phone ports on your computer. Before you begin, check your computer to
see if it has one or two phone ports.
•
If your computer has only one phone port, you will need to purchase a parallel
splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11
port on the front and two RJ-11 ports on the back. Do not use a two-line phone
splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front
and a plug on the back.)
Figure 7-12 Example of a parallel splitter
•
If your computer has two phone ports, set up the device as described below.
Figure 7-13 Back view of the device
1
2
Telephone wall jack
Use the phone cord supplied in the box with the device to connect to
the 1-LINE port
3
4
Parallel splitter
Computer with modem
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Configure and manage
5
Telephone
To set up the device on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the device.
2. Find the phone cord that connects from the back of your computer (your computer
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone
wall jack and plug it into the port labeled 2-EXT on the back of the device.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4. Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
NOTE: If you do not use the supplied cord to connect from the telephone wall
jack to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
5. If your modem software is set to receive faxes to your computer automatically, turn
off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your
modem software, the device will not be able to receive faxes.
6. Turn off the Auto Answer setting.
7. Run a fax test.
You must be available to respond in person to incoming fax calls, or the device cannot
receive faxes.
Serial-type fax setup
For information on setting up the device for faxing using a serial-type phone system,
see the Fax Configuration Web site for your country/region.
Austria
www.hp.com/at/faxconfig
www.hp.com/de/faxconfig
www.hp.com/ch/fr/faxconfig
www.hp.com/ch/de/faxconfig
www.hp.com/uk/faxconfig
www.hp.fi/faxconfig
Germany
Switzerland (French)
Switzerland (German)
United Kingdom
Finland
Denmark
www.hp.dk/faxconfig
Sweden
www.hp.se/faxconfig
Norway
www.hp.no/faxconfig
Netherlands
Belgium (Dutch)
www.hp.nl/faxconfig
www.hp.be/nl/faxconfig
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(continued)
Belguim (French)
www.hp.be/fr/faxconfig
www.hp.pt/faxconfig
Portugal
Spain
www.hp.es/faxconfig
France
Ireland
Italy
www.hp.com/fr/faxconfig
www.hp.com/ie/faxconfig
www.hp.com/it/faxconfig
Configure the device (Windows)
NOTE: Microsoft Internet Explorer 6.0 or higher must be installed on the
computer system to run the installation program.
In addition, you must have administrator privileges to install a printer driver on
Windows 2000, Windows XP, or Windows Vista.
When setting up the device, HP recommends that you connect it after you install the
software because the installation program is designed to provide you with the easiest
setup experience. However, if you have connected the cable first, see Connect the
device before installing the software.
Connect the device directly to your computer using a USB cable.
NOTE: If you install the device software and connect the device to a computer
running Windows, you can connect additional devices to the same computer with
USB cables without reinstalling the device software.
•
•
•
Install the software before connecting the device (recommended)
Connect the device before installing the software
Share the device on a locally shared network
Install the software before connecting the device (recommended)
To install the software
1. Close any applications that are running.
2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD
menu does not start automatically, double-click the setup icon on the Starter CD.
3. On the CD menu, click the appropriate installation option and follow the onscreen
instructions.
4. When prompted, turn on the device and connect it to the computer using a USB
cable. The Found New Hardware wizard appears on the computer screen, and
the device icon is created in the Printers folder.
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Configure and manage
NOTE: You may connect the USB cable at a later time when you need to use the
device.
You can also share the device with other computers using a simple form of
networking known as locally shared networking. For more information, see Share
the device on a locally shared network.
Connect the device before installing the software
If you connected the device to the computer before installing the device software, the
Found New Hardware wizard displays on the computer screen.
NOTE: If you turned on the device, do not turn it off or unplug the cable from the
device while the installation program is running. If you do so, the installation
program will not finish.
To connect the device
1. In the Found New Hardware dialog box that displays methods for locating the
printer driver, select the Advanced option, and then click Next.
NOTE: Do not allow the Found New Hardware wizard to perform an
automatic search for the printer driver.
2. Select the check box for specifying the driver location, and ensure that the other
check boxes are clear.
3. Insert the Starter CD into the CD drive. If the CD menu appears, close it.
4. Browse to locate the root directory on the Starter CD (for example, D), and then
click OK.
5. Click Next and follow the onscreen instructions.
6. Click Finish to close the Found New Hardware wizard. The wizard automatically
starts the installation program (this might take a short while).
7. Complete the installation process.
NOTE: You can also share the device with other computers using a simple form
of networking known as locally shared networking. For more information, see
Share the device on a locally shared network.
Share the device on a locally shared network
In a locally shared network, the device is connected directly to the USB connector of a
selected computer (known as the server) and is shared by other computers (clients).
NOTE: When sharing a directly connected device, use the computer with the
newest operating system as the server. For example, if you have a computer
running Windows XP and another computer running an older version of Windows,
use the computer running Windows XP as the server.
Use this configuration only in small groups or when usage is low. The connected
computer is slowed down when many users print to the device.
Only the printing function is shared. Scan and Copy functions are not shared.
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Configure the device (Windows)
Chapter 7
To share the device
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2. Right-click the device icon, click Properties, and then click the Sharing tab.
3. Click the option to share the device, and give it a share name.
4. To share the device with client computers that use other versions of Windows,
click Additional Drivers to install those drivers as a convenience to the users. You
must have the Starter CD in your CD drive.
Configure the device (Mac OS)
You can use the device with a single Macintosh computer using a USB cable, or you
can share it among other users on a network.
This section contains the following topics:
•
•
To install the software
Share the device on a locally shared network
To install the software
1. Connect the device to your computer with a USB cable.
2. Insert the Starter CD into the CD drive. Double-click the CD icon on the desktop,
and then double-click the setup icon. Also, you can locate the Installer folder on
the Starter CD.
3. Click Install Software and follow the onscreen instructions.
4. If necessary, share the device with other Macintosh computer users. For more
information, see Share the device on a locally shared network.
Share the device on a locally shared network
When you connect the device directly, you can share it with other computers using a
simple form of networking known as locally shared networking. Use this configuration
only in small groups or when usage is low. The connected computer is slowed down
when many users print to the device.
Basic requirements for sharing in the Mac OS environment include the following items:
•
•
•
The Macintosh computers must be communicating on the network using TCP/IP,
and they must have IP addresses. (AppleTalk is not supported.)
The device that is being shared must be connected to a built-in USB port on the
host Macintosh computer.
Both the host Macintosh computer and the client Macintosh computers that are
using the shared device must have printer sharing enabled, and the driver or PPD
for the device that is installed.
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Configure and manage
For more information about USB device sharing, see the support information on the
Apple Web site (www.apple.com) or the Apple Macintosh Help on the computer.
To share the device among computers running Mac OS
1. Turn on printer sharing on all Macintosh computers (host and clients) that are
connected to the printer. Depending on the OS version you are using, do one of
the following:
•
Mac OS 10.3: Open System Preferences, click Print & Fax, and then check
the box next to Share my printers with other computers.
•
Mac OS 10.4: Open System Preferences, click Print & Fax, click the Sharing
tab, check the box next to Share these printers with other computers, and
then select the printer to be shared.
•
Mac OS 10.5: Open System Preferences, click Print & Fax, click the Sharing
tab, check the box next to Share these printers with other computers, and
then select the printer to be shared.
2. To print from the other Macintosh computers (the clients) on the network, do the
following:
a. Click File, and then select Page Setup in the document you want to print.
b. In the drop-down menu next to Format for, select Shared Printers, and then
select your device.
c. Select the Paper Size, and then click OK.
d. In the document, click File, and then select Print.
e. From the drop-down menu next to Printer, select Shared Printers, and then
select your device.
f. Make additional settings, if necessary, and then click Print.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to a Windows
computer before being prompted by the software installation screen, you might need
to uninstall and then reinstall the software. Do not simply delete the device application
files from your computer. Make sure to remove them properly using the uninstall utility
provided when you installed the software that came with the device.
There are three methods to uninstall the software on a Windows computer, and one
method to uninstall on a Macintosh computer.
To uninstall from a Windows computer, method 1
1. Disconnect the device from your computer. Do not connect it to your computer until
after you have reinstalled the software.
2. Press the Power button to turn off the device.
3. On the Windows taskbar, click Start, select Programs or All Programs, select
HP, select Officejet J4500 Series, and then click Uninstall.
4. Follow the onscreen instructions.
5. If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
6. Restart your computer.
Uninstall and reinstall the software
95
Chapter 7
7. To reinstall the software, insert the device Starter CD into your computer's CD-
ROM drive, follow the onscreen instructions, and also see Install the software
before connecting the device (recommended).
8. After the software is installed, connect the device to your computer.
9. Press the Power button to turn the device on.
After connecting and turning on the device, you might have to wait several minutes
for all of the Plug and Play events to complete.
10. Follow the onscreen instructions.
When the software installation is complete, the HP Digital Imaging Monitor icon
appears in the Windows system tray.
To uninstall from a Windows computer, method 2
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
1. On the Windows taskbar, click Start, select Settings, select Control Panel, and
then click Add/Remove Programs.
- Or -
Click Start, click Control Panel, and then double-click Programs and Features.
2. Select HP Officejet All-in-One Series, and then click Change/Remove or
Uninstall/Change.
Follow the onscreen instructions.
3. Disconnect the device from your computer.
4. Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5. Insert the device Starter CD into your computer's CD-ROM drive and then start the
Setup program.
6. Follow the onscreen instructions and also see Install the software before
connecting the device (recommended).
To uninstall from a Windows computer, method 3
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
1. Insert the device Starter CD into your computer's CD-ROM drive, and then start
the Setup program.
2. Disconnect the device from your computer.
3. Select Uninstall and follow the onscreen directions.
4. Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5. Start the Setup program for the device again.
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Configure and manage
6. Select Install.
7. Follow the onscreen instructions and also see Install the software before
connecting the device (recommended).
To uninstall from a Macintosh computer
1. Launch HP Device Manager.
2. Click Information and Settings.
3. Select Uninstall HP AiO Software from the pull-down menu.
Follow the onscreen instructions.
4. After the software is uninstalled, restart your computer.
5. To reinstall the software, insert the device Starter CD into your computer's CD-
ROM drive.
6. On the desktop, open the CD-ROM, and then double-click HP All-in-One Installer.
7. Follow the onscreen instructions and also see To install the software.
Uninstall and reinstall the software
97
8 Maintain and troubleshoot
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
Work with ink cartridges
Clean the device
General troubleshooting tips and resources
Solve printing problems
Poor print quality and unexpected printouts
Solve paper-feed problems
Solve copy problems
Solve scan problems
Solve fax problems
Troubleshoot installation issues
Clear jams
Work with ink cartridges
This section contains the following topics:
Supported ink cartridges
Handle the ink cartridges
•
•
•
•
•
•
•
•
Replace the ink cartridges
Align the ink cartridges
Clean the ink cartridges
Clean the ink cartridge contacts
Clean the area around the ink nozzles
Store printing supplies
Supported ink cartridges
The availability of ink cartridges varies by country/region. The ink cartridges might
come in different sizes.
You can find the ink cartridge number in the following places:
•
•
On the label of the ink cartridge you are replacing.
Windows: From the Toolbox, if you have bidirectional communication, click the
Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then
click Cartridge Details.
•
Mac OS: From the HP Printer Utility, click Supply Info from the Information and
Support panel, and then click Retail Supplies Information.
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Maintain and troubleshoot
Handle the ink cartridges
Before you replace or clean an ink cartridge, you should know the part names and
how to handle the ink cartridges.
1
2
3
Copper-colored contacts
Plastic tape with pink pull tab (must be removed before installing)
Ink nozzles under tape
Hold the ink cartridges by their black plastic sides, with the label on top. Do not touch
the copper-colored contacts or the ink nozzles.
NOTE: Handle the ink cartridges carefully. Dropping or jarring cartridges can
cause temporary printing problems, or even permanent damage.
Replace the ink cartridges
Follow these instructions when the ink level is low.
NOTE: When the ink level for an ink cartridge is low, a message appears on the
display. You can also check the ink levels by using the printer Toolbox (Windows)
or the HP Printer Utility (Mac OS).
NOTE: Ink from the cartridges is used in the printing process in a number of
different ways, including in the initialization process, which prepares the device and
cartridges for printing. In addition, some residual ink is left in the cartridge after it is
used. For more information see www.hp.com/go/inkusage.
Ink level warnings and indicators provide estimates for planning purposes only. When
you receive a low-ink warning message, consider having a replacement cartridge
Work with ink cartridges
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Chapter 8
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
To order ink cartridges for the device, go to www.hpshopping.com. If prompted,
choose your country/region, follow the prompts to select your product, and then click
one of the shopping links on the page.
To replace the ink cartridges
1. Make sure the device is on.
CAUTION: If the HP All-in-One is off when you open the front access door to
access the ink cartridges, the device will not release the cartridges for
changing. You might damage the device if the ink cartridges are not docked
safely when you try to remove them.
2. Open the front access door.
The print carriage moves to the far right side of the device.
3. Wait until the print carriage is idle and silent, and then lightly press down on an ink
cartridge to release it.
If you are replacing the tri-color ink cartridge, remove the ink cartridge from the slot
on the left.
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Maintain and troubleshoot
If you are replacing the black, photo, or gray photo ink cartridge, remove the ink
cartridge from the slot on the right.
4. Pull the ink cartridge toward you out of its slot.
5. If you are removing the black ink cartridge in order to install the photo or gray
photo ink cartridge, store the black ink cartridge in the ink cartridge protector or an
airtight plastic container.
6. Remove the new ink cartridge from its packaging and, being careful to touch only
the black plastic, gently remove the plastic tape by using the pink pull tab.
1
2
3
Copper-colored contacts
Plastic tape with pink pull tab (must be removed before installing)
Ink nozzles under tape
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do
not re-tape the ink cartridges. Doing so can result in clogs, ink failure, and bad
electrical connections.
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Chapter 8
7. Hold the ink cartridge with the HP logo on top, and insert the new ink cartridge into
the empty cartridge slot. Make sure you push the ink cartridge in firmly until it
snaps into place.
If you are installing the tri-color ink cartridge, slide it into the left slot.
If you are installing a black, photo, or gray photo ink cartridge, slide it into the right
slot.
8. Close the front access door.
If you installed a new ink cartridge, the device prints an ink cartridge alignment
page.
9. When prompted, ensure plain white paper is loaded in the input tray, then press OK.
10. Load the ink cartridge alignment sheet face down on the scanner glass in the front
right corner with the top of the page to the right, and then press OK. For more
information, see Load an original on the scanner glass.
The HP All-in-One aligns the ink cartridges. Recycle or discard the ink cartridge
alignment sheet.
Align the ink cartridges
The HP All-in-One prompts you to align cartridges every time you install or replace an
ink cartridge. You can also align the ink cartridges at any time from the device control
panel or by using the software you installed with the device. Aligning the ink cartridges
ensures high-quality output.
NOTE: If you remove and reinstall the same ink cartridge, the device will not
prompt you to align the ink cartridges. It remembers the alignment values for that
ink cartridge, so you do not need to realign the ink cartridges.
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Maintain and troubleshoot
To align the ink cartridges from the device control panel when prompted
1. Make sure you have letter or A4 unused plain white paper loaded in the input tray,
and then press OK.
NOTE: If you have colored paper loaded in the input tray when you align the
ink cartridges, the alignment will fail. Load unused plain white paper into the
input tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or ink cartridge.
Contact HP Support. Go to www.hp.com/support. If prompted, choose your
country/region, and then click Contact HP for information on calling for
technical support.
The HP All-in-One prints an ink cartridge alignment sheet.
2. Load the ink cartridge alignment sheet face down on the scanner glass in the front
right corner with the top of the page to the right, and then press OK. For more
information, see Load an original on the scanner glass.
The HP All-in-One aligns the ink cartridges. Recycle or discard the ink cartridge
alignment sheet.
To align the cartridges from the device control panel at any time
1. Load letter, A4, or legal unused plain white paper into the input tray.
NOTE: If you have colored paper loaded in the input tray when you align the
ink cartridges, the alignment will fail. Load unused plain white paper into the
input tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or ink cartridge.
Contact HP Support. Go to www.hp.com/support. If prompted, choose your
country/region, and then click Contact HP for information on calling for
technical support.
2. Press Setup.
3. Selects Tools and then select Align Cartridge.
The HP All-in-One prints an ink cartridge alignment sheet.
4. Load the ink cartridge alignment sheet face down on the scanner glass in the front
right corner with the top of the page to the right, and then press OK. For more
information, see Load an original on the scanner glass.
The HP All-in-One aligns the ink cartridges. Recycle or discard the ink cartridge
alignment sheet.
To align the ink cartridges from the HP Photosmart Software (Windows)
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Services tab, and then
click Service this device.
The Printer Toolbox appears.
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3. Click the Device Services tab.
4. Click Align the ink Cartridges.
The HP All-in-One prints an ink cartridge alignment sheet.
5. Load the ink cartridge alignment sheet face down on the scanner glass in the front
right corner with the top of the page to the right, and then press OK. For more
information, see Load an original on the scanner glass.
The HP All-in-One aligns the ink cartridges. Recycle or discard the ink cartridge
alignment sheet.
To align the ink cartridges from the HP Photosmart Studio Software (Mac OS)
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. HP Printer Utility (Mac OS): Open the HP Printer Utility. For more information,
see HP Printer Utility (Mac OS). Click Align and follow the onscreen instructions.
The HP All-in-One prints an ink cartridge alignment sheet.
3. Load the ink cartridge alignment sheet face down on the scanner glass in the front
right corner with the top of the page to the right, and then press OK. For more
information, see Load an original on the scanner glass.
The HP All-in-One aligns the ink cartridges. Recycle or discard the ink cartridge
alignment sheet.
Clean the ink cartridges
Use this feature when there is streaking, white lines through any of the lines of color or
when a color is muddy. Do not clean ink cartridges unnecessarily, as this wastes ink
and shortens the life of the ink nozzles.
To clean the ink cartridges from the device control panel
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. Press Setup.
3. Select Tools, and then select Clean Cartridge.
The device prints a page that you can recycle or discard.
If copy or print quality still seems poor after you clean the ink cartridges, try
cleaning the ink cartridge contacts before replacing the affected ink cartridge.
To clean the ink cartridges from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Services tab, and then
click Service this device.
The Printer Toolbox appears.
3. Click the Device Services tab.
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Maintain and troubleshoot
4. Click Clean the ink cartridges.
5. Follow the prompts until you are satisfied with the quality of the output, and then
click Done.
If copy or print quality still seems poor after you clean the ink cartridges, try
cleaning the ink cartridge contacts before replacing the affected ink cartridge.
HP Printer Utility (Mac OS)
1. Open the HP Printer Utility. For more information, see HP Printer Utility (Mac OS).
2. Click Clean and follow the onscreen instructions.
Clean the ink cartridge contacts
Clean the ink cartridge contacts only if you get repeated messages on the display
prompting you to check an ink cartridge after you already have cleaned or aligned the
ink cartridges.
Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that
nothing is covering the ink cartridge contacts, then reinstall the ink cartridge. If you
continue to get messages to check the ink cartridges, clean the ink cartridge contacts.
Make sure you have the following materials available:
•
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning ink cartridges.
•
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the ink cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the ink cartridge
contacts. These can damage the ink cartridge or the HP All-in-One.
To clean the ink cartridge contacts
1. Turn on the device and open the ink cartridge door.
The print carriage moves to the far right side of the device.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the device.
NOTE: Depending how long the HP All-in-One is unplugged, the date and
time might be erased. You might need to reset the date and time later, when
you plug the power cord back in.
3. Lightly press down on the ink cartridge to release it, and then pull it toward you out
of the slot.
4. Inspect the ink cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze
any excess water from it.
6. Hold the ink cartridge by its sides.
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Chapter 8
7. Clean only the copper-colored contacts. Allow the ink cartridges to dry for
approximately ten minutes.
1
2
Copper-colored contacts
Ink nozzles (do not clean)
8. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it
clicks into place.
9. Repeat if necessary for the other ink cartridge.
10. Gently close the ink cartridge door and plug the power cord into the back of the
device.
Clean the area around the ink nozzles
If the device is used in a dusty environment, a small amount of debris might
accumulate inside the device. This debris can include dust, hair, carpet, or clothing
fibers. When debris gets on the ink cartridges, it can cause ink streaks and smudges
on printed pages. Ink streaking can be corrected by cleaning around the ink nozzles
as described here.
NOTE: Clean the area around the ink nozzles only if you continue to see streaks
and smudges on your printed pages after you have already cleaned the ink
cartridges by using the device control panel or the software you installed with the
HP All-in-One.
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Maintain and troubleshoot
Make sure you have the following materials available:
•
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning ink cartridges.
•
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the ink cartridges).
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.
To clean the area around the ink nozzles
1. Turn on the device and open the ink cartridge door.
The print carriage moves to the far right side of the device.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the device.
NOTE: Depending how long the HP All-in-One is unplugged, the date and
time might be erased. You might need to reset the date and time later, when
you plug the power cord back in.
3. Lightly press down on the ink cartridge to release it, and then pull it toward you out
of the slot.
NOTE: Do not remove both ink cartridges at the same time. Remove and
clean each ink cartridge one at a time. Do not leave an ink cartridge outside the
device for more than 30 minutes.
4. Place the ink cartridge on a piece of paper with the ink nozzles facing up.
5. Lightly moisten a clean foam rubber swab with distilled water.
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Chapter 8
6. Clean the face and edges around the ink nozzle area with the swab, as shown
below.
1
2
Nozzle plate (do not clean)
Face and edges around the ink nozzle area
CAUTION: Do not clean the nozzle plate.
7. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it
clicks into place.
8. Repeat if necessary for the other ink cartridge.
9. Gently close the ink cartridge door and plug the power cord into the back of the
device.
Store printing supplies
The ink cartridge protector is designed to keep an ink cartridge secure and prevent it
from drying out when it is not being used. Whenever you remove an ink cartridge from
the device with the intention of using it again later, store it in the ink cartridge
protector. For example, store the black ink cartridge in an ink cartridge protector if you
are removing it so you can print high-quality photos with the photo and tri-color ink
cartridges.
NOTE: If you do not have an ink cartridge protector, you can order one from HP
Support. For more information, see Support and warranty. You can also use an air-
tight container, such as a plastic tub. Make sure the nozzles are not touching
anything when you store the ink cartridges.
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Maintain and troubleshoot
To insert an ink cartridge into the ink cartridge protector
Ÿ Place the n ink cartridge into the n ink cartridge protector at a slight angle and
snap it securely into place.
To remove the ink cartridge from the ink cartridge protector
Ÿ Press down on the top of the ink cartridge protector to release the ink cartridge,
then gently remove the ink cartridge out of the ink cartridge protector.
Clean the device
This section provides instructions for keeping the device in top working condition.
Perform these maintenance procedures as necessary.
Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow
down performance, degrade the quality of scans, and affect the accuracy of special
features such as fitting copies to a certain page size.
•
•
•
Clean the scanner glass
Clean the exterior
Clean the automatic document feeder
Clean the scanner glass
To clean the scanner glass
1. Turn off the device.
2. Lift the scanner lid.
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Clean the device
Chapter 8
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild
glass cleaner. Dry the glass with a dry, soft, lint-free cloth.
CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners
that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which
can damage the scanner glass. Avoid isopropyl alcohol because it can leave
streaks on the glass.
CAUTION: Do not spray the glass cleaner directly on the glass. If too much
glass cleaner is applied, the cleaner could leak under the glass and damage
the scanner.
4. Close the scanner lid, and turn on the device.
Clean the exterior
NOTE: Before cleaning the device, turn off the power and unplug the power cord
from the electrical socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The
exterior of the device does not require cleaning. Keep fluids away from the interior of
the device, as well as from the device control panel.
Clean the automatic document feeder
If the automatic document feeder picks up multiple pages or if it does not pick up plain
paper, you can clean the rollers and separator pad. Lift the automatic document feeder
cover to access the pick assembly inside the automatic document feeder, clean the
rollers or separator pad, and then close the cover.
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Maintain and troubleshoot
If you have lines or dust appearing on scanned documents or faxes, clean the mylar
strip in the ADF.
To clean the rollers or separator pad
1. Remove all originals from the document feeder tray.
2. Lift the automatic document feeder cover (1).
This provides easy access to the rollers (2) and separator pad (3), as shown below.
1
2
3
Automatic document feeder cover
Rollers
Separator pad
3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess
liquid from the cloth.
4. Use the damp cloth to wipe any residue off the rollers or separator pad.
NOTE: If the residue does not come off using distilled water, try using
isopropyl (rubbing) alcohol.
5. Close the cover of the automatic document feeder.
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Clean the device
Chapter 8
To clean the plastic strip inside the automatic document feeder
1. Turn off the device and unplug the power cord.
NOTE: Depending how long the device is unplugged, the date and time might
be erased. You might need to reset the date and time later, when you plug the
power cord back in.
2. Lift the cover of the automatic document feeder until it stops, and then gently pry
the cover to release the catch.
3. Continue lifting the automatic document feeder cover to the vertical position.
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Maintain and troubleshoot
4. Lift the automatic document feeder mechanism.
5. Clean the plastic strip with a soft cloth or sponge slightly moistened with a
nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride
on the plastic strip, since they can damage it. Do not place or spray liquid
directly on the plastic strip. The liquid might seep under the glass and damage
the device.
6. Insert the plastic strip, hooking the holes in the plastic strip over the tabs. Gently
lower the automatic document feeder mechanism to avoid dislodging the plastic
strip, and then close the cover of the automatic document feeder.
7. Plug in the power cord, and then turn on the device.
NOTE: If you still see dust or lines on scans after cleaning the plastic strip,
you may need to order a new plastic strip. For more information, see Support
and warranty.
General troubleshooting tips and resources
Try these when you begin troubleshooting a printing problem.
•
•
For a paper jam, see Clear paper jams.
For paper-feed problems, such as the paper skew and paper pick, see Solve
paper-feed problems.
•
•
Power light is on and not blinking. When the device is turned on for the first time, it
takes approximately 12 minutes to initialize it after the ink cartridges are installed.
Power cord and other cables are working, and are firmly connected to the device.
Make sure the device is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see Electrical
specifications.
•
•
Media is loaded correctly in the input tray and is not jammed in the device.
All packing tapes and materials are removed.
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General troubleshooting tips and resources
Chapter 8
•
The device is set as the current or default printer. For Windows, set it as the
default in the Printers folder. For the Mac OS, set it as the default in the Printers &
Faxes section of the System Preferences. See your computer's documentation for
more information.
•
•
Pause Printing is not selected if you are using a computer running Windows.
You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task
again.
Troubleshooting topics
•
•
•
•
•
•
•
Solve printing problems
Poor print quality and unexpected printouts
Solve paper-feed problems
Solve copy problems
Solve scan problems
Solve fax problems
Troubleshoot installation issues
Solve printing problems
This section contains the following topics:
•
•
•
•
•
•
•
•
The device shuts down unexpectedly
Error message appears on control-panel display
The device is not responding (nothing prints)
Device takes a long time to print
Blank or partial page printed
Something on the page is missing or incorrect
Placement of the text or graphics is wrong
The device prints half a page, then ejects the paper
The device shuts down unexpectedly
Check the power and power connections
Make sure the device is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see Electrical specifications.
Error message appears on control-panel display
A non-recoverable error has occurred
Disconnect all cables (such as power cord and USB cable), wait about 20 seconds,
and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/
support) for the latest troubleshooting information, or product fixes and updates.
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Maintain and troubleshoot
The device is not responding (nothing prints)
There are print jobs stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. Try to print
after the computer reboots. Refer to the Help system for the operating system for more
information.
Check the device setup
For more information, see General troubleshooting tips and resources.
Check the device software installation
If the device is turned off when printing, an alert message should appear on your
computer screen; otherwise, the device software might not be installed correctly. To
resolve this, uninstall the software completely, and then reinstall the device software.
For more information, see Uninstall and reinstall the software.
Check the cable connections
•
•
Make sure both ends of the network/USB cable are secure.
If the device is connected to a network, check the following:
ƕ
ƕ
Check the Link light on the back of the device.
Make sure you are not using a phone cord to connect the device.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
the device. If there is a problem communicating with the device, try temporarily
disabling the firewall. If the problem persists, the firewall is not the source of the
communication problem. Re-enable the firewall.
Device takes a long time to print
Check the system configuration and resources
Make sure the computer meets the minimum system requirements for the device. For
more information, see System requirements.
Check the device software settings
Print speed is slower when Best or Maximum dpi is selected as the print quality. To
increase the print speed, select different print settings in the device driver. For more
information, see Change print settings.
Blank or partial page printed
Clean the ink cartridge
Complete the ink cartridge cleaning procedure. For more information, see Clean the
ink cartridges.
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Solve printing problems
Chapter 8
Check the media settings
•
Make sure you select the correct print quality settings in the printer driver for the
media loaded in the trays.
•
Make sure the page settings in the printer driver match the page size of media
loaded in the tray.
More than one page is being picked
For more information on paper-feed problems, see Solve paper-feed problems.
There is a blank page in the file
Check the file to make sure there is no blank page.
Something on the page is missing or incorrect
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of
the device. For more information, see Set minimum margins.
Check the color print settings
Make sure Print in Grayscale is not selected in the print driver.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see Manage the device and Work with ink cartridges.
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack
of media, and make sure the tray is not overloaded. For more information, see Load
media.
Check the media size
•
Content on a page might be cut off if the document size is larger than the media
that you are using.
•
Make sure the media size selected in the printer driver match the size of media
loaded in the tray.
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Maintain and troubleshoot
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin
settings for the document do not exceed the printable area of your device. For more
information, see Set minimum margins.
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see Change print settings.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings properly. See the release notes for known
software conflicts, refer to the application's documentation, or contact the software
manufacturer for specific help.
The device prints half a page, then ejects the paper
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see Manage the device and Work with ink cartridges.
HP cannot guarantee the quality of non-HP ink cartridges.
Poor print quality and unexpected printouts
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
Common poor quality printout problems
Meaningless characters print
Ink is smearing
Ink is not filling the text or graphics completely
Output is faded or dull colored
Colors are printing as black and white
Wrong colors are printing
Printout shows bleeding colors
Colors do not line up properly
Lines or dots are missing from text or graphics
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Poor print quality and unexpected printouts
Chapter 8
Common poor quality printout problems
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see Manage the device and Work with ink cartridges.
HP cannot guarantee the quality of non-HP ink cartridges.
Check the paper quality
The paper might be too moist or too rough. Make sure the media meets HP
specifications, and try to print again. For more information, see Understand
specifications for supported media.
Check the type of media loaded in the device
Make sure the tray supports the type of media you have loaded. For more information,
see Understand specifications for supported media.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Align the ink cartridges
Align the ink cartridges. For more information, see Align the ink cartridges.
Clean the ink cartridge
The ink cartridges may need to be cleaned. For more information, see, Clean the ink
cartridges.
Meaningless characters print
If an interruption occurs to a job that is printing, the device might not recognize the rest
of the job.
Cancel the print job and wait for the device to return to the ready state. If the device
does not return to the ready state, cancel all jobs and wait again. When the device is
ready, resend the job. If prompted by the computer to retry the job, click Cancel.
Check the cable connections
If the device and computer are connected with a USB cable, the problem may be due
to a poor cable connection.
Make sure the cable connections at both ends are secure. If the problem persists, turn
off the device, disconnect the cable from the device, turn on the device without
connecting the cable, and delete any remaining jobs from the print spooler. When the
Power light is on and not flashing, reconnect the cable.
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Maintain and troubleshoot
Check the document file
The document file may be damaged. If you can print other documents from the same
application, try printing a backup copy of your document, if available.
Align the ink cartridges
Align the ink cartridges. For more information, see Align the ink cartridges.
Ink is smearing
Check the print settings
•
When you print documents that use much ink, allow more time to dry before
handling the printouts. This is especially true for transparencies. In the printer
driver, select the Best print quality, and also increase the ink drying time and
reduce the ink saturation using the ink volume under the advanced features
(Windows) or ink features (Mac OS). However, note that decreasing ink saturation
might give printouts a "washed-out" quality.
•
Color documents that have rich, blended colors can wrinkle or smear when printed
using the Best print quality. Try using another print mode, such as Normal, to
reduce ink, or use HP Premium Paper designed for printing vivid color documents.
For more information, see Change print settings.
Check the media type
Some types of media do not accept ink well. For these types of media, ink will dry
more slowly and smearing may occur. For more information, see Understand
specifications for supported media.
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see Manage the device and Work with ink cartridges.
HP cannot guarantee the quality of non-HP ink cartridges.
Clean the ink cartridge
The ink cartridges may need to be cleaned. For more information, see, Clean the ink
cartridges.
Ink is not filling the text or graphics completely
Check the media type
Some media types are not suitable for use with the device. For more information, see
Understand specifications for supported media.
Check the ink cartridges
Make sure the ink cartridges are not low on ink. For more information, see Manage the
device and Work with ink cartridges.
HP cannot guarantee the quality of non-HP ink cartridges.
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Poor print quality and unexpected printouts
Chapter 8
Clean the ink cartridge
The ink cartridges may need to be cleaned. For more information, see, Clean the ink
cartridges.
Output is faded or dull colored
Check the print mode
The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is
good for printing drafts. To get better results, select Normal or Best. For more
information, see Change print settings.
Check the paper type setting
When printing on transparencies or other special media, select the corresponding
media type in the print driver. For more information, see Print on special and custom-
sized media.
Clean the ink cartridge
The ink cartridges may need to be cleaned. For more information, see, Clean the ink
cartridges.
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see Manage the device and Work with ink cartridges.
HP cannot guarantee the quality of non-HP ink cartridges.
Colors are printing as black and white
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. For information on
changing this setting, see Change print settings.
Wrong colors are printing
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. For information on
changing this setting, see Change print settings.
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see Manage the device and Work with ink cartridges.
HP cannot guarantee the quality of non-HP ink cartridges.
Clean the ink cartridge
The ink cartridges may need to be cleaned. For more information, see, Clean the ink
cartridges.
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Maintain and troubleshoot
Printout shows bleeding colors
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see Manage the device and Work with ink cartridges.
HP cannot guarantee the quality of non-HP ink cartridges.
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. For information on
changing this setting, see Change print settings.
Check the media type
Some types of media do not accept ink well. For these types of media, ink will dry
more slowly and smearing may occur. For more information, see Understand
specifications for supported media.
Colors do not line up properly
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see Manage the device and Work with ink cartridges.
HP cannot guarantee the quality of non-HP ink cartridges.
Check the graphics placement
Use the zoom or print preview feature of your software to check for gaps in the
placement of graphics on the page.
Align the ink cartridges
Align the ink cartridges. For more information, see Align the ink cartridges.
Lines or dots are missing from text or graphics
Check the ink cartridges
Make sure the ink cartridges are not low on ink. For more information, see Work with
ink cartridges.
HP cannot guarantee the quality of non-HP ink cartridges.
Solve paper-feed problems
Media is not supported for the printer or tray
Use only media that is supported for the device and the tray being used. For more
information, see Understand specifications for supported media.
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Solve paper-feed problems
Chapter 8
Media is not picked up from a tray
•
Make sure media is loaded in the tray. For more information, see Load media. Fan
the media before loading.
•
Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
•
•
Make sure media in the tray is not curled. Uncurl paper by bending it in the
opposite direction of the curl.
When using thin special media, make sure that the tray is completely loaded. If you
are using special media that is only available in small quantities, try placing the
special media on top of other paper of the same size to help fill the tray. (Some
media is picked up more easily if the tray is full.)
•
If you are using thick special media (such as brochure paper), load media so that
the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the stack height is within this range.
Media is not coming out correctly
•
Make sure the output tray extension is extended; otherwise, printed pages may fall
off the device.
•
Remove excess media from the output tray. There is a limit to the number of
sheets the tray can hold.
Pages are skewing
•
Make sure the media loaded in the trays is aligned to the paper guides. If needed,
pull out the trays from the device and reload the media properly, making sure that
the paper guides are properly aligned.
•
Load media into the device only when it is not printing.
Multiple pages are being picked up
•
•
Fan the media before loading.
Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
•
Make sure the tray is not overloaded with paper.
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Maintain and troubleshoot
•
When using thin special media, make sure that the tray is completely loaded. If you
are using special media that is only available in small quantities, try placing the
special media on top of other paper of the same size to help fill the tray. (Some
media is picked up more easily if the tray is full.)
•
•
If you are using thick special media (such as brochure paper), load media so that
the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the stack height is within this range.
Use HP media for optimum performance and efficiency.
Solve copy problems
If the following topics do not help, see Support and warranty for information about HP
support.
•
•
•
•
•
•
•
•
•
No copy came out
Copies are blank
Documents are missing or faded
Size is reduced
Copy quality is poor
Copy defects are apparent
The device prints half a page, then ejects the paper
Error messages appear
Paper mismatch
No copy came out
•
Check the power
Make sure that the power cord is securely connected, and the device turned on.
•
Check the status of the device
ƕ
The device might be busy with another job. Check the control-panel display for
information about the status of jobs. Wait for any job that is processing to finish.
ƕ
The device might be jammed. Check for jams. See Clear paper jams.
•
Check the trays
Make sure that media is loaded. See Load media for more information.
Copies are blank
•
Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See Understand specifications for supported
media for more information.
•
•
Check the settings
The contrast setting might be set too light. Use the Copy button on the device
control panel to create darker copies.
Check the trays
If you are copying from the ADF, make sure that the originals have been loaded
correctly. For more information, see Load an original in the automatic document
feeder (ADF).
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Chapter 8
Documents are missing or faded
•
•
•
Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See Understand specifications for supported
media for more information.
Check the settings
The quality setting of Fast (which produces draft-quality copies) might be
responsible for the missing or faded documents. Change to the Normal or Best
setting.
Check the original
ƕ
The accuracy of the copy depends on the quality and size of the original. Use
the Copy menu to adjust the brightness of the copy. If the original is too light,
the copy might not be able to compensate, even if you adjust the contrast.
ƕ
Colored backgrounds might cause images in the foreground to blend into the
background, or the background might appear in a different shade.
Size is reduced
•
The reduce/enlarge or other copy feature might have been set from the device
control panel to reduce the scanned image. Check the settings for the copy job to
make sure that they are for normal size.
•
The HP photo and imaging software settings might be set to reduce the scanned
image. Change the settings, if needed. See the onscreen Help for the HP photo
and imaging software for more information.
Copy quality is poor
•
Take steps to improve the copy quality
ƕ
ƕ
Use quality originals.
Load the media correctly. If the media is loaded incorrectly, it might skew,
causing unclear images. See Understand specifications for supported media
for more information.
ƕ
Use or make a carrier sheet to protect your originals.
•
Check the device
ƕ
ƕ
The scanner lid might not be closed properly.
The scanner glass or lid backing might need cleaning. See Clean the device
for more information.
ƕ
The ADF might need cleaning. See Clean the device for more information.
Copy defects are apparent
•
Vertical white or faded stripes
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See Understand specifications for supported
media for more information.
•
Too light or dark
Try adjusting the contrast and copy-quality settings.
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Maintain and troubleshoot
•
•
Unwanted lines
The scanner glass, lid backing, or frame might need cleaning. See Clean the
device for more information.
Black dots or streaks
Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass or lid backing. Try cleaning the device. See Clean the device for more
information.
•
•
Copy is slanted or skewed
ƕ
ƕ
Make sure that the ADF input tray is not too full.
Make sure that the ADF width adjusters are snug against the sides of the media.
Unclear text
ƕ
ƕ
Try adjusting the contrast and copy-quality settings.
The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
information, see Change the copy settings.
•
•
Incompletely filled text or graphics
Try adjusting the contrast and copy-quality settings.
Large, black typefaces look splotchy (not smooth)
The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
information, see Change the copy settings.
•
Horizontal grainy or white bands in light-gray to medium-gray areas
The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
information, see Change the copy settings.
The device prints half a page, then ejects the paper
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see Manage the device and Work with ink cartridges.
HP cannot guarantee the quality of non-HP ink cartridges.
Error messages appear
“Reload document and then reload job”
Press the OK button, and then reload the remaining documents (up to 20 pages) in
the ADF. For more information see Load originals.
Paper mismatch
Check the settings
Verify that the loaded media size and type matches the control panel settings.
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Solve copy problems
Chapter 8
Solve scan problems
If the following topics do not help, see Support and warranty for information about HP
support.
NOTE: If you are starting the scan from a computer, see the software Help for
troubleshooting information.
•
•
•
•
•
•
•
Scanner did nothing
Scan takes too long
Part of the document did not scan or text is missing
Text cannot be edited
Error messages appear
Scanned image quality is poor
Scan defects are apparent
Scanner did nothing
•
Check the original
Make sure that the original is placed on the scanner glass correctly. For more
information, see Load an original on the scanner glass.
•
Check the device
The device might be coming out of PowerSave mode after a period of inactivity,
which delays processing a short while. Wait until the device reaches the READY
state.
•
Check the software
Make sure the software is properly installed.
Scan takes too long
•
Check the settings
ƕ
If you set the resolution too high, the scan job takes longer and results in larger
files. To obtain good results when scanning or copying, do not use a resolution
that is higher than needed. You can lower the resolution to scan more quickly.
ƕ
If you acquire an image through TWAIN, you can change the settings so that
the original scans in black and white. See the onscreen Help for the TWAIN
program for information.
•
Check the status of the device
If you sent a print or copy job before you tried to scan, the scan starts if the
scanner is not busy. However, the printing and scanning processes share memory,
which means that the scan might be slower.
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Maintain and troubleshoot
Part of the document did not scan or text is missing
•
Check the original
ƕ
Make sure that you loaded the original correctly. For more information, see
Load originals.
ƕ
Colored backgrounds can cause images in the foreground to blend into the
background. Try adjusting the settings before you scan the original, or try
enhancing the image after you scan the original.
•
Check the settings
ƕ
Make sure that the input media size is large enough for the original that you
are scanning.
ƕ
If you are using the HP photo and imaging software, the default settings in the
HP photo and imaging software might be set to automatically perform a
specific task other than the one that you are attempting. See the onscreen
Help for the HP photo and imaging software for instructions about changing the
properties.
Text cannot be edited
•
Check the settings
ƕ
ƕ
Make sure that the OCR software is set to edit text.
When you scan the original, make sure that you select a document type that
creates editable text. If text is classified as a graphic, it is not converted to text.
ƕ
Your OCR program might be linked to a word-processing program that does
not perform OCR tasks. See the product software Help for more information
about linking programs.
•
Check the originals
ƕ
Make sure that you placed the original correctly on the scanner glass. For
more information, see Load originals.
ƕ
The OCR program might not recognize text that is tightly spaced. For example,
if the text that the OCR program converts has missing or combined characters,
"rn" might appear as "m."
ƕ
ƕ
The accuracy of the OCR program depends on the image quality, text size,
and structure of the original and the quality of the scan itself. Make sure that
your original has good image quality.
Colored backgrounds can cause images in the foreground to blend too much.
Try adjusting the settings before you scan the original, or try enhancing the
image after you scan the original. If you are performing an OCR operation on
an original, any colored text on the original does not scan well, if at all.
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Solve scan problems
Chapter 8
Error messages appear
"Unable to activate TWAIN source" or "An error occurred while acquiring the
image"
ƕ
If you are acquiring an image from another device, such as a digital camera or
another scanner, make sure that the other device is TWAIN-compliant. Devices
that are not TWAIN-compliant do not work with the device software.
ƕ
ƕ
Make sure that you have connected the USB Device Cable to the correct port on
the back of your computer.
Verify that the correct TWAIN source is selected. In the software, check the
TWAIN source by selecting Select Scanner on the File menu.
Scanned image quality is poor
The original is a second-generation photo or picture
Reprinted photographs, such as those in newspapers or magazines, are printed by
using tiny dots of ink that make an interpretation of the original photograph, which
degrades the quality. Often, the ink dots form unwanted patterns that can be detected
when the image is scanned or printed or when the image appears on a screen. If the
following suggestions do not solve the problem, you might need to use a better-quality
version of the original.
ƕ
ƕ
ƕ
To eliminate the patterns, try reducing the size of the image after scanning.
Print the scanned image to see if the quality is better.
Make sure that the resolution and color settings are correct for the type of scan job.
Text or images on the back of a two-sided original appear in the scan
Two-sided originals can "bleed" text or images from the back side to the scan if the
originals are printed on media that is too thin or too transparent.
The scanned image is skewed (crooked)
The original might have been placed incorrectly. Be sure to use the media guides
when you place the original on the scanner glass. For more information, see Load
originals.
The image quality is better when printed
The image that appears on the screen is not always an accurate representation of the
quality of the scan.
ƕ
Try adjusting your computer monitor settings to use more colors (or levels of gray).
On Windows computers, you typically make this adjustment by opening Display
on the Windows control panel.
ƕ
Try adjusting the resolution and color settings.
The scanned image shows blots, lines, vertical white stripes, or other defects
ƕ
If the scanner glass is dirty, the image produced does not have optimum clarity.
See Clean the device for cleaning instructions.
ƕ
The defects might be on the original and not a result of the scanning process.
Graphics look different from the original
The graphics settings might not be suitable for the type of scan job that you are
performing. Try changing the graphics settings.
128
Maintain and troubleshoot
Take steps to improve the scan quality
ƕ
ƕ
Use high-quality originals.
Place the media correctly. If the media is placed incorrectly on the scanner glass, it
might skew, which causes unclear images. For more information, see Load originals.
ƕ
ƕ
ƕ
Adjust the software settings according to how you plan to use the scanned page.
Use or make a carrier sheet to protect your originals.
Clean the scanner glass. See Clean the scanner glass for more information.
Scan defects are apparent
•
Blank pages
Make sure that the original document is placed correctly. Place the original
document face down on the flatbed scanner with the top-left corner of the
document located in the lower-right corner of the scanner glass.
•
Too light or dark
ƕ
Try adjusting the settings. Be sure to use the correct resolution and color
settings.
ƕ
The original image might be very light or dark or might be printed on colored
paper.
•
•
Unwanted lines
Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass. Try cleaning the scanner glass. See Clean the device for more information.
Black dots or streaks
ƕ
Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass, the scanner glass might be dirty or scratched, or the lid backing might be
dirty. Try cleaning the scanner glass and lid backing. See Clean the device for
more information. If cleaning does not correct the problem, the scanner glass
or lid backing might need to be replaced.
ƕ
The defects might be on the original and not a result of the scanning process.
•
•
Unclear text
Try adjusting the settings. Make sure that the resolution and color settings are
correct.
Size is reduced
The HP software settings might be set to reduce the scanned image. See the
product software Help for more information about changing the settings.
Solve fax problems
This section contains fax setup troubleshooting information for the device. If the device
is not set up properly for faxing, you might experience problems when sending faxes,
receiving faxes, or both.
If you are having faxing problems, you can print a fax test report to check the status of
the device. The test will fail if the device is not set up properly for faxing. Perform this
test after you have completed setting up the device for faxing. For more information,
see Test fax setup.
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Solve fax problems
Chapter 8
If the test fails, review the report for information on how to fix any problems found. For
more information, see The fax test failed.
•
•
•
•
•
•
•
•
•
•
The fax test failed
The display always shows Phone Off Hook
The device is having problems sending and receiving faxes
The device is having problems sending a manual fax
The device cannot receive faxes, but can send faxes
The device cannot send faxes, but can receive faxes
Fax tones are recorded on my answering machine
The phone cord that came with my device is not long enough
Color faxes do not print
The computer cannot receive faxes (Fax to PC)
The fax test failed
If you ran a fax test and the test failed, review the report for basic information about
the error. For more detailed information, check the report to see which part of the test
failed, and then review the appropriate topic in this section for solutions to try.
This section contains the following topics:
•
•
•
•
•
•
The "Fax Hardware Test" failed
The "Fax Connected to Active Telephone Wall Jack" test failed
The "Phone Cord Connected to Correct Port on Fax" test failed
The "Using Correct Type of Phone Cord with Fax" test failed
The "Dial Tone Detection" test failed
The "Fax Line Condition" test failed
The "Fax Hardware Test" failed
Solution:
•
Turn off the device by using the Power button located on the device control
panel and then unplug the power cord from the back of the device. After a few
seconds, plug the power cord in again, and then turn the power on. Run the
test again. If the test fails again, continue reviewing the troubleshooting
information in this section.
•
•
Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
If you are running the test from the Fax Setup Wizard (Windows) or HP Fax
Setup Utility (Mac OS), make sure the device is not busy completing another
task, such as receiving a fax or making a copy. Check the display for a
message indicating that the device is busy. If it is busy, wait until it is finished
and in the idle state before running the test.
130
Maintain and troubleshoot
•
•
Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone
cord that came with the device, run the fax test again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the device directly to the telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it
passes and the device is ready for faxing. If the Fax Hardware Test continues to
fail and you experience problems faxing, contact HP Support. Go to www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
Solution:
•
Check the connection between the telephone wall jack and the device to make
sure the phone cord is secure.
•
Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone
cord that came with the device, run the fax test again.
•
Make sure you have correctly connected the device to the telephone wall jack.
Using the phone cord supplied in the box with the device, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the device. For more information on setting up the device for
faxing, see Set up faxing for the device.
•
•
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the device directly to the telephone wall jack.
Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the device and check for a dial tone. If you do not hear a dial
tone, contact your telephone company and have them check the line.
Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
After you resolve any problems found, run the fax test again to make sure it
passes and the device is ready for faxing.
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Chapter 8
The "Phone Cord Connected to Correct Port on Fax" test failed
Solution: Plug the phone cord into the correct port.
1. Using the phone cord supplied in the box with the device, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the device.
NOTE: If you use the 2-EXT port to connect to the telephone wall jack,
you will not be able to send or receive faxes. The 2-EXT port should only
be used to connect other equipment, such as an answering machine.
Figure 8-1 Back view of the device
1
2
Telephone wall jack
Use the phone cord supplied in the box with the device to connect to the "1-LINE"
port
2. After you have connected the phone cord to the port labeled 1-LINE, run the
fax test again to make sure it passes and the device is ready for faxing.
3. Try to send or receive a test fax.
•
Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone
cord that came with the device, run the fax test again.
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the device directly to the telephone wall jack.
The "Using Correct Type of Phone Cord with Fax" test failed
Solution:
•
Make sure you used the phone cord supplied in the box with the device to
connect to the telephone wall jack. One end of the phone cord should be
132
Maintain and troubleshoot
connected to the port labeled 1-LINE on the back of the device, and the other
end to your telephone wall jack, as shown below.
1
2
Telephone wall jack
Use the phone cord supplied in the box with the device to connect to the "1-LINE"
port
If the phone cord that came with the device is not long enough, you can use a
coupler to extend the length. You can purchase a coupler at an electronics
store that carries phone accessories. You will also need another phone cord,
which can be a standard phone cord that you might already have in your home
or office.
•
•
Check the connection between the telephone wall jack and the device to make
sure the phone cord is secure.
Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone
cord that came with the device, run the fax test again.
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the device directly to the telephone wall jack.
The "Dial Tone Detection" test failed
Solution:
•
Other equipment, which uses the same phone line as the device, might be
causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything from the phone line, and then run the test again. If the
Dial Tone Detection Test passes without the other equipment, then one or
more pieces of the equipment is causing problems; try adding them back one
at a time and rerunning the test each time, until you identify which piece of
equipment is causing the problem.
•
Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the device and check for a dial tone. If you do not hear a dial
tone, contact your telephone company and have them check the line.
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Solve fax problems
Chapter 8
•
Make sure you have correctly connected the device to the telephone wall jack.
Using the phone cord supplied in the box with the device, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the device.
•
•
•
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the device directly to the telephone wall jack.
If your telephone system is not using a standard dial tone, such as some PBX
systems, this might cause the test to fail. This will not cause a problem sending
or receiving faxes. Try sending or receiving a test fax.
Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the
test might fail and you might have problems sending and receiving faxes.
Make sure you connect the device to an analog phone line or you will not be
able to send or receive faxes. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
Connect the device to an analog phone line and try sending or receiving a fax.
•
Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone
cord that came with the device, run the fax test again.
After you resolve any problems found, run the fax test again to make sure it
passes and the device is ready for faxing. If the Dial Tone Detection test
continues to fail, contact your telephone company and have them check the phone
line.
The "Fax Line Condition" test failed
Solution:
•
Make sure you connect the device to an analog phone line or you will not be
able to send or receive faxes. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
Connect the device to an analog phone line and try sending or receiving a fax.
•
•
Check the connection between the telephone wall jack and the device to make
sure the phone cord is secure.
Make sure you have correctly connected the device to the telephone wall jack.
Using the phone cord supplied in the box with the device, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the device.
134
Maintain and troubleshoot
•
Other equipment, which uses the same phone line as the device, might be
causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything from the phone line, and then run the test again.
ƕ
If the Fax Line Condition Test passes without the other equipment, then
one or more pieces of the equipment is causing problems; try adding them
back one at a time and rerunning the test each time, until you identify which
piece of equipment is causing the problem.
ƕ
If the Fax Line Condition Test fails without the other equipment, connect
the device to a working phone line and continue reviewing the
troubleshooting information in this section.
•
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the device directly to the telephone wall jack.
Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone
cord that came with the device, run the fax test again.
After you resolve any problems found, run the fax test again to make sure it
passes and the device is ready for faxing. If the Fax Line Condition test continues
to fail and you experience problems faxing, contact your telephone company and
have them check the phone line.
The display always shows Phone Off Hook
Solution: You are using the wrong type of phone cord. Make sure you are using
the phone cord that came with the device to connect the device to your phone line.
If the phone cord that came with the device is not long enough, you can use a
coupler to extend the length. You can purchase a coupler at an electronics store
that carries phone accessories. You will also need another phone cord, which can
be a standard phone cord that you might already have in your home or office.
Solution: Other equipment that uses the same phone line as the device might be
in use. Make sure extension phones (phones on the same phone line, but not
connected to the device) or other equipment are not in use or off the hook. For
example, you cannot use the device for faxing if an extension phone is off the
hook, or if you are using a computer dial-up modem to send e-mail or access the
Internet.
The device is having problems sending and receiving faxes
Solution: Make sure the device is turned on. Look at the display on the device. If
the display is blank and the Power light is not lit, the device is turned off. Make
sure the power cord is firmly connected to the device and plugged into a power
outlet. Press the Power button to turn on the device.
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Chapter 8
After turning on the device, HP recommends you wait five minutes before sending
or receiving a fax. The device cannot send or receive faxes while it is initializing
after being turned on.
Solution: If Fax to PC has been enabled, you may not be able to send or receive
faxes if the fax memory is full (limited by device memory).
Solution:
•
Make sure you used the phone cord supplied in the box with the device to
connect to the telephone wall jack. One end of the phone cord should be
connected to the port labeled 1-LINE on the back of the device and the other
end to your telephone wall jack, as shown below.
1
2
Telephone wall jack
Use the phone cord supplied in the box with the device to connect to the "1-LINE"
port
If the phone cord that came with the device is not long enough, you can use a
coupler to extend the length. You can purchase a coupler at an electronics
store that carries phone accessories. You will also need another phone cord,
which can be a standard phone cord that you might already have in your home
or office.
•
•
Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the device and check for a dial tone. If you do not hear a dial
tone, call your local telephone company for service.
Other equipment, which uses the same phone line as the device, might be in
use. For example, you cannot use the device for faxing if an extension phone
is off the hook, or if you are using a computer dial-up modem to send an e-mail
or access the Internet.
•
Check to see if another process has caused an error. Check the display or
your computer for an error message providing information about the problem
and how to solve it. If there is an error, the device will not send or receive a fax
until the error condition is resolved.
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Maintain and troubleshoot
•
The phone line connection might be noisy. Phone lines with poor sound quality
(noise) can cause faxing problems. Check the sound quality of the phone line
by plugging a phone into the telephone wall jack and listening for static or other
noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing
again. For information about changing ECM, see the onscreen Help. If the
problem persists, contact your telephone company.
•
•
If you are using a digital subscriber line (DSL) service, make sure that you
have a DSL filter connected or you will not be able to fax successfully. For
more information, see Case B: Set up the device with DSL.
Make sure the device is not connected to a telephone wall jack that is set up
for digital phones. To check if your phone line is digital, connect a regular
analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a phone line set up for digital phones.
•
•
If you are using either a private branch exchange (PBX) or an integrated
services digital network (ISDN) converter/terminal adapter, make sure the
device is connected to the correct port and the terminal adapter is set to the
correct switch type for your country/region, if possible. For more information,
see Case C: Set up the device with a PBX phone system or an ISDN line.
If the device shares the same phone line with a DSL service, the DSL modem
might not be properly grounded. If the DSL modem is not properly grounded, it
can create noise on the phone line. Phone lines with poor sound quality (noise)
can cause faxing problems. You can check the sound quality of the phone line
by plugging a phone into the telephone wall jack and listening for static or other
noise. If you hear noise, turn off your DSL modem and completely remove
power for at least 15 minutes. Turn the DSL modem back on and listen to the
dial tone again.
NOTE: You might notice static on the phone line again in the future. If the
device stops sending and receiving faxes, repeat this process.
If the phone line is still noisy, contact your telephone company. For information
on turning your DSL modem off, contact your DSL provider for support.
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the device directly to the telephone wall jack.
The device is having problems sending a manual fax
Solution:
NOTE: This possible solution applies only in the countries/regions that
receive a 2-wire phone cord in the box with the device, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
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Chapter 8
•
Make sure the telephone you use to initiate the fax call is connected directly to
the device. To send a fax manually, the telephone must be connected directly
to the port labeled 2-EXT on the device, as shown below.
1
2
Telephone wall jack
Use the phone cord supplied in the box with the device to connect to the "1-LINE"
port
3
Telephone
•
If you are sending a fax manually from your phone that is connected directly to
the device, you must use the keypad on the telephone to send the fax. You
cannot use the keypad on the device control panel of the device.
NOTE: If using a serial-type phone system, please connect your phone
directly on top of the device cable which has a wall plug attached to it.
The device cannot receive faxes, but can send faxes
Solution:
•
•
•
If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring feature on the device is set to All Rings. For more
information, see Change the answer ring pattern for distinctive ring.
If Auto Answer is set to Off, you will need to receive faxes manually;
otherwise, the device will not receive the fax. For information on receiving
faxes manually, see Receive a fax manually.
If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that you
must be available to respond in person to incoming fax calls. For information
on setting up the device when you have a voice mail service, see Case F:
Shared voice/fax line with voice mail. For information on receiving faxes
manually, see Receive a fax manually.
138
Maintain and troubleshoot
•
•
If you have a computer dial-up modem on the same phone line with the device,
check to make sure that the software that came with your modem is not set to
receive faxes automatically. Modems that are set up to receive faxes
automatically take over the phone line to receive all incoming faxes, which
prevents the device from receiving fax calls.
If you have an answering machine on the same phone line with the device, you
might have one of the following problems:
ƕ
ƕ
Your answering machine might not be set up properly with the device.
Your outgoing message might be too long or too loud to allow the device to
detect fax tones, and the sending fax machine might disconnect.
ƕ
Your answering machine might not have enough quiet time after your
outgoing message to allow the device to detect fax tones. This problem is
most common with digital answering machines.
The following actions might help solve these problems:
ƕ
When you have an answering machine on the same phone line you use for
fax calls, try connecting the answering machine directly to the device as
described in Case I: Shared voice/fax line with answering machine.
ƕ
ƕ
Make sure the device is set to receive faxes automatically. For information
on setting up the device to receive faxes automatically, see Receive a fax.
Make sure the Rings to Answer setting is set to a greater number of rings
than the answering machine. For more information, see Set the number of
rings before answering.
ƕ
ƕ
Disconnect the answering machine and then try receiving a fax. If faxing is
successful without the answering machine, the answering machine might
be causing the problem.
Reconnect the answering machine and record your outgoing message
again. Record a message that is approximately 10 seconds in duration.
Speak slowly and at a low volume when recording your message. Leave at
least 5 seconds of silence at the end of the voice message. There should
be no background noise when recording this silent time. Try to receive a
fax again.
NOTE: Some digital answering machines might not retain the
recorded silence at the end of your outgoing message. Play back your
outgoing message to check.
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Solve fax problems
Chapter 8
•
If the device shares the same phone line with other types of phone equipment,
such as an answering machine, a computer dial-up modem, or a multi-port
switch box, the fax signal level might be reduced. The signal level can also be
reduced if you use a splitter or connect extra cables to extend the length of
your phone. A reduced fax signal can cause problems during fax reception.
To find out if other equipment is causing a problem, disconnect everything
except the device from the phone line, and then try to receive a fax. If you can
receive faxes successfully without the other equipment, one or more pieces of
the other equipment is causing problems; try adding them back one at a time
and receiving a fax each time, until you identify which equipment is causing the
problem.
•
If you have a special ring pattern for your fax phone number (using a distinctive
ring service through your telephone company), make sure that the Distinctive
Ring feature on the device is set to match. For more information, see Change
the answer ring pattern for distinctive ring.
The device cannot send faxes, but can receive faxes
Solution:
•
The device might be dialing too fast or too soon. You might need to insert
some pauses in the number sequence. For example, if you need to access an
outside line before dialing the phone number, insert a pause following the
access number. If your number is 95555555, and 9 accesses an outside line,
you might insert pauses as follows: 9-555-5555. To enter a pause in the fax
number you are typing, press Redial/Pause, or press the Space (#) button
repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to
the phone line as you dial. You can set the pace of your dialing and respond to
prompts as you dial. For more information, see Send a fax using monitor dialing.
•
The number you entered when sending the fax is not in the proper format or
the receiving fax machine is having problems. To check this, try calling the fax
number from a telephone and listen for fax tones. If you cannot hear fax tones,
the receiving fax machine might not be turned on or connected, or a voice mail
service could be interfering with the recipient's phone line. You can also ask
the recipient to check the receiving fax machine for any problems.
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Maintain and troubleshoot
Fax tones are recorded on my answering machine
Solution:
•
When you have an answering machine on the same phone line you use for fax
calls, try connecting the answering machine directly to the device as described
in Case I: Shared voice/fax line with answering machine. If you do not connect
the answering machine as recommended, fax tones might be recorded on your
answering machine.
•
Make sure the device is set to receive faxes automatically and that the Rings
to Answer setting is correct. The number of rings to answer for the device
should be greater than the number of rings to answer for the answering
machine. If the answering machine and the device are set to the same number
of rings to answer, both devices answer the call and fax tones are recorded on
the answering machine.
•
Set your answering machine to a low number of rings and the device to answer
in the maximum number of rings supported. (The maximum number of rings
varies by country/region.) In this setup, the answering machine answers the
call and the device monitors the line. If the device detects fax tones, the device
receives the fax. If the call is a voice call, the answering machine records the
incoming message. For more information, see Set the number of rings before
answering.
The phone cord that came with my device is not long enough
Solution: If the phone cord that came with the device is not long enough, you
can use a coupler to extend the length. You can purchase a coupler at an
electronics store that carries phone accessories. You will also need another phone
cord, which can be a standard phone cord that you might already have in your
home or office.
TIP: If the device came with a 2-wire phone cord adaptor, you can use it with
a 4-wire phone cord to extend the length. For information on using the 2-wire
phone cord adaptor, see the documentation that came with it.
To extend your phone cord
1. Using the phone cord supplied in the box with the device, connect one end to
the coupler, then connect the other end to the port labeled 1-LINE on the back
of the device.
2. Connect another phone cord to the open port on the coupler and to the
telephone wall jack.
Color faxes do not print
Cause: The Incoming Fax Printing option is turned off.
Solution: To print color faxes, make sure that the Incoming Fax Printing option in
the device control panel is turned on.
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Chapter 8
The computer cannot receive faxes (Fax to PC)
Cause: The HP Digital Imaging monitor is turned off.
Solution: Check the taskbar and ensure that the HP Digital Imaging monitor is
turned on at all times.
Cause: The computer selected to receive faxes is turned off.
Solution: Make sure the computer selected to receive faxes is switched on at all
times.
Cause: Different computers are configured for setup and receiving faxes and one
of them may be switched off.
Solution: If the computer receiving faxes is different from the one used for setup,
both computers should be switched on at all times.
Cause: Fax to PC is not activated or the computer is not configured to receive
faxes.
Solution: Activate Fax to PC and make sure the computer is configured to
receive faxes.
Cause: HP Digital Imaging Monitor is not operating properly.
Solution: Restart the HP Digital Imaging Monitor or restart the computer.
Troubleshoot installation issues
If the following topics do not help, see Support and warranty for information about HP
support.
•
•
Hardware installation suggestions
Software installation suggestions
Hardware installation suggestions
Check the device
•
Make sure that all packing tape and material have been removed from outside and
inside the device.
•
•
Make sure that the device is loaded with paper.
Make sure that no lights are on or blinking except the Ready light, which should be
on. If the Attention light is blinking, check for messages on the device control panel.
Check the hardware connections
•
•
Make sure that any cords and cables that you are using are in good working order.
Make sure that the power cord is connected securely to both the device and to a
working power outlet.
•
Make sure that the phone cord is connected to the 1-LINE port.
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Maintain and troubleshoot
Check the ink cartridges
•
Whenever you install a new ink cartridge, the device aligns the ink cartridges
automatically. If the alignment fails, check to make sure the cartridges are installed
correctly, and start the ink cartridge alignment. For more information, see Align the
ink cartridges.
•
Make sure that all latches and covers are closed properly.
Check the computer system
•
•
Make sure that your computer is running one of the supported operating systems.
Make sure that the computer meets at least the minimum system requirements.
Check the device to ensure the following
•
Power light is on and not blinking. When the device is first turned on, it takes
approximately 45 seconds to warm up.
•
The device is in the Ready state, and no other lights on the device control panel
are lit or blinking. If lights are lit or blinking, see the message on the device control
panel.
•
Ensure power cord and other cables are working, and are firmly connected to the
device.
•
•
•
•
All packing tapes and materials are removed from the device.
Duplexer is locked into place.
Paper is loaded correctly in the tray, and is not jammed in the device.
All latches and covers are closed.
Software installation suggestions
Verify installation preliminaries
•
Make sure to use the Starter CD that contains the correct installation software for
your operating system.
•
•
Before installing software, make sure that all other programs are closed.
If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
•
If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the
Starter CD for damage. You can download the device driver from the HP Web site
(www.hp.com/support).
Check or perform the following
•
•
Make sure the computer meets the system requirements.
Before installing software on a Windows computer, ensure all other programs are
closed.
•
•
If the computer does not recognize the path to the CD drive that you typed, ensure
you are specifying the correct drive letter.
If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for
damage. You can download the device driver from the HP Web site (www.hp.com/
support).
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Troubleshoot installation issues
Chapter 8
•
•
In the Windows device manager, make sure that the USB drivers have not been
disabled.
If you are using a computer running Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to
perform a clean uninstallation of the device driver. Restart your computer, and
reinstall the device driver.
Check the computer system
•
•
Make sure that your computer is running one of the supported operating systems.
Make sure that the computer meets at least the minimum system requirements.
Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before
you attempt to clear the jam.
•
Make sure that you are printing with media that meets specifications. For more
information, see Understand specifications for supported media.
•
•
•
Make sure that you are printing with media that is not wrinkled, folded, or damaged.
Make sure that the device is clean. For more information, see Clean the device.
Make sure that the trays are loaded correctly and are not too full. For more
information, see Load media.
This section contains the following topics:
•
•
Clear paper jams
Avoid paper jams
Clear paper jams
If the paper was loaded in the main tray, you might need to clear the paper jam from
the rear door.
Paper can also jam in the automatic document feeder. Several common actions can
cause paper to jam the automatic document feeder:
•
Placing too much paper in the document feeder tray. For information on the
maximum number of sheets allowed in the automatic document feeder, see Load
originals.
•
•
Using paper that is too thick or too thin for the device.
Trying to add paper to the document feeder tray while the device is feeding pages.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the device.
CAUTION: Trying to clear a paper jam from the front of the device can
damage the print mechanism. Always access and clear paper jams through the
rear door.
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Maintain and troubleshoot
2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the device. If you do not remove all the pieces of paper from the device, more
paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place.
4. Press OK to continue the current job.
To clear a paper jam in the automatic document feeder
1. Lift the cover of the automatic document feeder.
2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the device. If you do not remove all the pieces of paper from the device, more
paper jams are likely to occur.
3. Close the cover of the automatic document feeder.
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Clear jams
Chapter 8
Avoid paper jams
To help avoid paper jams, follow these guidelines.
•
•
Remove printed papers from the output tray frequently.
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable
bag.
•
•
•
Ensure that paper loaded in the input tray lays flat and the edges are not bent or
torn.
Do not combine different paper types and paper sizes in the input tray; the entire
stack of paper in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make
sure the paper-width guide does not bend the paper in the input tray.
•
•
Do not force paper too far forward in the input tray.
Use paper types that are recommended for the device. For more information, see
Understand specifications for supported media.
•
Do not leave originals on the glass. If you load an original in the automatic
document feeder while there is already an original on the glass, the original can
jam in the automatic document feeder.
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Maintain and troubleshoot
A
HP supplies and accessories
This section provides information on HP supplies and accessories for the device. The information
is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You
may also make purchases through the Web site.
•
•
Order printing supplies online
Supplies
Order printing supplies online
Besides the HP Web site, you may order printing supplies using the following tools:
•
•
Toolbox (Windows): On the Estimated Ink Level tab, click Shop Online.
HP Printer Utility (Mac OS): Click Supplies Status from the Information and Support
panel, click the Shop for HP Supplies drop-down menu, and then choose Online.
Supplies
•
HP media
HP media
To order media such as HP Premium Plus Photo Paper or HP Premium Paper, go to www.hp.com.
Choose your country/region, and then select Buy or Shopping.
147
HP supplies and accessories
B
Support and warranty
The information in Maintain and troubleshoot suggests solutions to common problems. If your
device is not operating correctly and those suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
•
•
•
•
Hewlett-Packard limited warranty statement
Obtain electronic support
Obtain HP telephone support
Prepare the device for shipment
Pack the device
148
Support and warranty
Hewlett-Packard limited warranty statement
149
Hewlett-Packard limited warranty statement
Appendix B
Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
This Web site also offers technical support, drivers, supplies, ordering information and other
options such as:
•
•
•
•
Access online support pages.
Send HP an e-mail message for answers to your questions.
Connect with an HP technician by using online chat.
Check for software updates.
You can also obtain support from the Toolbox (Windows) or HP Printer Utility (Mac OS), which
provide easy, step-by-step solutions to common printing problems. For more information, see
Toolbox (Windows) or HP Printer Utility (Mac OS).
Support options and availability vary by product, country/region, and language.
Obtain HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
This section contains the following topics:
•
•
•
•
•
•
Before you call
Support process
HP support by phone
Additional warranty options
HP Quick Exchange Service (Japan)
Call HP Korea customer support
Before you call
Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product
fixes and updates.
To assist our Customer Care Center representatives to serve you better, prepare the following
information if you need to call HP.
1. Print the self-test report of the device. For more information, see Understand the self-test
report. If the device does not print, get the following information ready:
•
•
Device model
Model number and serial number (check the back of the device)
2. Check the operating system that you are using, such as Windows XP.
3. Note how the device is connected to your system, such as through USB or network
connection.
4. Obtain the version number of the printer software. (To find the version number of the printer
driver, open the printer settings or properties dialog box, and click the About tab.)
5. If you have a problem printing from a particular application, note the application and version
number.
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Support and warranty
Support process
If you have a problem, follow these steps
1. Check the documentation that came with the device.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is available
to all HP customers. It is the fastest source for up-to-date device information and expert
assistance and includes the following features:
•
•
•
•
Fast access to qualified online support specialists
Software and driver updates for the HP All-in-One
Valuable troubleshooting information for common problems
Proactive device updates, support alerts, and HP newsgrams that are available when
you register the HP All-in-One
3. Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
This section contains the following topics:
•
•
•
•
Phone support period
Telephone support numbers
Placing a call
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico).
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period. However,
some of the support numbers might not be toll free.
For the most current list of telephone support numbers, see www.hp.com/support.
Placing a call
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to
provide the following information:
•
•
•
•
Model number (located on the label on the front of the device)
Serial number (located on the back or bottom of the device)
Messages that appear when the situation occurs
Answers to these questions:
ƕ
ƕ
ƕ
Has this situation happened before?
Can you re-create it?
Did you add any new hardware or software to your computer at about the time that this
situation began?
ƕ
Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was
moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
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Obtain HP telephone support
Appendix B
Additional warranty options
Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/
support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
HP Quick Exchange Service (Japan)
For instructions on how to pack your device for exchange, see Pack the device.
Call HP Korea customer support
152
Support and warranty
Prepare the device for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send the device in for service, make sure you remove and keep the following items before
returning your device:
•
•
•
•
The ink cartridges
The power cord, USB cable, and any other cable connected to the device
Any paper loaded in the main tray
Remove any originals you might have loaded in the device
This section contains the following topics:
Remove the ink cartridges before shipment
•
Remove the ink cartridges before shipment
Before you return the device, make sure you remove the ink cartridges.
NOTE: This information does not apply to customers in Japan.
To remove ink cartridges before shipment
1. Turn on the device and wait until the print carriage is idle and silent. If the device will not turn
on, skip this step and go to step 2.
NOTE: If the device does not turn on, you can unplug the power cord and then
manually slide the print carriage to the far right side to remove the ink cartridges.
2. Gently pull open the ink cartridge cover.
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Prepare the device for shipment
Appendix B
3. Remove the ink cartridges from their slots by grasping each between your thumb and
forefinger and pulling it firmly toward you.
4. Place the ink cartridges in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the device unless the HP customer support call agent instructs
you to.
5. Close the front access door and wait a few minutes for the print carriage to move back to its
home position (on the left side).
6. After the scanner is idle and has returned to its parked position, press the Power button to
turn off the device.
Pack the device
Complete the following steps after you have prepared the device for shipment.
To pack the device
1. If available, pack the device for shipment by using the original packaging materials, or use
the packaging materials that came with your replacement device.
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Support and warranty
If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation is
not covered under the warranty.
2. Place the return shipping label on the outside of the box.
3. Include the following items in the box:
•
•
•
A complete description of symptoms for service personnel (samples of print quality
problems are helpful).
A copy of the sales slip or other proof of purchase to establish the warranty coverage
period.
Your name, address, and a phone number where you can be reached during the day.
155
Pack the device
C
Device specifications
For media and media-handling specifications, see Understand specifications for supported media.
•
•
•
•
•
•
•
•
•
•
•
Physical specifications
Product features and capacities
Processor and memory specifications
System requirements
Print specifications
Copy specifications
Fax specifications
Scan specifications
Environmental specifications
Electrical specifications
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)
Physical specifications
Size (width x depth x height)
433.5 x 401.5 x 216.7 mm (17.1 x 15.8 x 8.5 inches)
Device weight (does not include print supplies)
5.9 kg (13 lb)
Product features and capacities
Feature
Capacity
Connectivity
Ink cartridges
Supply yields
USB 2.0-compliant high speed device
Black and tri-color ink cartridge
Visit www.hp.com/pageyield/ for more
information on estimated ink cartridge yields.
Device languages
Duty cycle
HP PCL 3 GUI
Up to 3000 pages per month
Device control panel language support
Bulgarian, Croatian, Czech, Danish, Dutch,
English, Finnish, French, German, Greek,
Hungarian, Italian, Japanese, Korean,
Norwegian, Polish, Portuguese, Romanian,
Russian, Simplified Chinese, Slovak,
Slovenian, Spanish, Swedish, Traditional
Chinese, Turkish.
Language availability varies by country/region.
Processor and memory specifications
Device processor
ARM9 180 MHz
156
Device specifications
Device memory
16 MB RAM
System requirements
NOTE: For the most current information about supported operating systems and system
requirements, visit http://www.hp.com/support/
Operating system compatibility
•
Windows 2000, Windows XP Home, Windows XP Professional, Windows XP Professional
x64, Windows Vista, Windows Vista x64
NOTE: For Windows 2000 and Windows XP x64, only printer drivers, scanner drivers,
and the Toolbox are available.
•
•
Mac OS X (10.3.9, 10.4, 10.5)
Linux
Minimum requirements
•
•
•
Windows 2000 Service Pack 4: Intel Pentium II or Celeron processor, 128 MB RAM, 200
MB free hard disk space
Windows XP (32-bit): Intel Pentium II or Celeron processor, 512 MB RAM, 410 MB free hard
disk space
Microsoft® Windows® x64: AMD Athlon 64, AMD Opteron, Intel Xeon processor with Intel
EM64T support, or Intel Pentium 4 processor with Intel EM64T support, 128 MB RAM, 200
MB free hard disk space, Microsoft Internet Explorer 6.0
•
•
•
Windows Vista: 800 MHz 32-bit (x86) or 64-bit (x64) processor, 512 MB RAM, 765 MB free
hard disk space
Mac OS X (v10.3.9, v10.4.9, v10.5): PowerPC G3, G4, G5, or Intel Core Duo processor, 256
MB memory, 500 MB free hard disk space
Microsoft Internet Explorer 6.0 (Windows 2000, Windows XP); Internet Explorer 7.0
(Windows Vista)
•
•
Quick Time 5.0 (Mac OS)
Adobe Acrobat Reader 5 or later
Recommended requirements
•
•
•
Windows 2000 Service Pack 4: Intel Pentium III or higher processor, 256 MB RAM, 300 MB
free hard disk space
Windows XP (32-bit): Intel Pentium III or higher processor, 512 MB RAM, 450 MB free hard
disk space
Microsoft® Windows® XP x64: AMD Athlon 64, AMD Opteron, Intel Xeon processor with
Intel EM64T support, or Intel Pentium 4 processor with Intel EM64T support, 256 MB RAM,
300 MB free hard disk space
•
•
•
Windows Vista: 1 GHz 32-bit (x86) or 64-bit (x64) processor, 1 GB RAM, 800 MB free hard
disk space
Mac OS X (v10.3.9, v10.4.9, v10.5): PowerPC G3, G4, G5, or Intel Core Duo processor, 512
MB memory, 500 MB free hard disk space
Microsoft Internet Explorer 6.0 or later (Windows 2000, Windows XP); Internet Explorer
7.0 or later (Windows Vista)
•
•
Quick Time 5.0 or later (Mac OS)
Adobe Acrobat Reader 5 or later
157
System requirements
Appendix C
Print specifications
Black print resolution
Up to 600 dpi rendered black (when printing from a computer)
Color print resolution
Up to 4800 x 1200 optimized dpi color on select HP photo papers with 1200 input dpi. Photo
papers include the following:
•
•
•
•
HP Premium Plus Photo
HP Premium Photo
HP Advanced Photo
Photo Hagaki
Copy specifications
•
•
•
•
•
Digital image processing
Up to 100 copies from original (varies by model)
Digital zoom: from 25 to 400% (varies by model)
Fit to page, pre-scan
Copy speeds vary according to the complexity of the document
Fax specifications
•
•
•
Walk-up black-and-white and color fax capability.
Up to 99 speed dials (varies by model).
Up to 100-page memory (varies by model, based on ITU-T Test Image #1 at standard
resolution). More complicated pages or higher resolution takes longer and uses more
memory. Also, other product functions, such as copying, might affect the number of pages
that can be stored in memory.
•
•
•
•
•
•
Manual fax send and receive.
Automatic busy redial up to five times (varies by model).
Confirmation and activity reports.
CCITT/ITU Group 3 fax with Error Correction Mode.
33.6 Kbps transmission.
3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard
resolution). More complicated pages or higher resolution take longer and use more memory.
•
Ring detect with automatic fax/answering machine switching.
Photo (dpi)
Very Fine (dpi)
Fine (dpi)
Standard (dpi)
Black
Color
196 x 203 (8-bit
grayscale)
300 x 300
196 x 203
196 x 98
300 x 300
200 x 200
200 x 200
200 x 200
Scan specifications
•
•
•
Image editor included
Integrated OCR software automatically converts scanned text to editable text
Scan speeds vary according to the complexity of the document
158
Device specifications
•
•
•
Twain-compliant interface
Resolution: 1200 x 2400 dpi optical, up to 19200 dpi enhanced
Color: 16-bit per RGB color, 48-bit total (from glass); 8-bit per RGB color, 24-bit total (from
ADF)
•
Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches)
Environmental specifications
Operating environment
Operating temperature: 5° to 40° C (41° to 104° F)
Recommended operating conditions: 15° to 32° C (59° to 90° F)
Recommended relative humidity: 20 to 80% noncondensing
Storage environment
Storage temperature: -40° to 60° C (-40° to 140° F)
Storage relative humidity: Up to 90% noncondensing at a temperature of 65° C (150° F)
Electrical specifications
Power supply
Universal power adapter (external)
Power requirements
Input voltage: 100 to 240 VAC (± 10%), 50/60 Hz (± 3Hz)
Output voltage: 32 Vdc, LPS (600 mA min)
Power consumption
17 watts printing
Acoustic emission specifications (print in Draft mode, noise levels
per ISO 7779)
Sound pressure (bystander position)
LpAd 56 (dBA)
Sound power
LwAd 7.0 (BA)
159
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)
D
Regulatory information
The device meets product requirements from regulatory agencies in your country/region.
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
FCC statement
Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord
RoHS notices (China only)
Noise emission statement for Germany
Notice to users of the U.S. telephone network: FCC requirements
Notice to users of the Canadian telephone network
Notice to users in the European Economic Area
Notice to users of the German telephone network
Australia wired fax statement
Regulatory model number
Declaration of conformity
Environmental product stewardship program
160
Regulatory information
FCC statement
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified
that the following notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason-
able protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•
•
•
Reorient the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
For further information, contact:
Manager of Corporate Product Regulations
Hewlett-Packard Company
3000 Hanover Street
Palo Alto, Ca 94304
(650) 857-1501
Modifications (part 15.21)
The FCC requires the user to be notified that any changes or modifications made to this
device that are not expressly approved by HP may void the user's authority to operate the
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.
Notice to users in Korea
Notice to users in Korea
161
Appendix D
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord
RoHS notices (China only)
Toxic and hazardous substance table
Noise emission statement for Germany
Geräuschemission
LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19
162
Regulatory information
Notice to users of the U.S. telephone network: FCC requirements
Notice to users of the U.S. telephone network: FCC requirements
This equipment complies with FCC rules, Part 68. On this equipment is a label that
contains, among other information, the FCC Registration Number and Ringer Equivalent
Number (REN) for this equipment. If requested, provide this information to your telephone
company.
An FCC compliant telephone cord and modular plug is provided with this equipment. This
equipment is designed to be connected to the telephone network or premises wiring using
a compatible modular jack which is Part 68 compliant. This equipment connects to the
telephone network through the following standard network interface jack: USOC
RJ-11C.
The REN is useful to determine the quantity of devices you may connect to your telephone
line and still have all of those devices ring when your number is called. Too many devices
on one line might result in failure to ring in response to an incoming call. In most, but not
all, areas the sum of the RENs of all devices should not exceed five (5). To be certain of the
number of devices you may connect to your line, as determined by the REN, you should call
your local telephone company to determine the maximum REN for your calling area.
If this equipment causes harm to the telephone network, your telephone company might
discontinue your service temporarily. If possible, they will notify you in advance. If advance
notice is not practical, you will be notified as soon as possible. You will also be advised of
your right to file a complaint with the FCC. Your telephone company might make changes
in its facilities, equipment, operations, or procedures that could affect the proper operation
of your equipment. If they do, you will be given advance notice so you will have the
opportunity to maintain uninterrupted service. If you experience trouble with this equipment,
please contact the manufacturer, or look elsewhere in this manual, for warranty or repair
information. Your telephone company might ask you to disconnect this equipment from the
network until the problem has been corrected or until you are sure that the equipment is not
malfunctioning.
This equipment may not be used on coin service provided by the telephone company.
Connection to party lines is subject to state tariffs. Contact your state public utility commis-
sion, public service commission, or corporation commission for more information.
This equipment includes automatic dialing capability. When programming and/or making
test calls to emergency numbers:
•
•
Remain on the line and explain to the dispatcher the reason for the call.
Perform such activities in the off-peak hours, such as early morning or late evening.
Note The FCC hearing aid compatibility rules for telephones are not applicable
to this equipment.
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a
computer or other electronic device, including fax machines, to send any message unless
such message clearly contains in a margin at the top or bottom of each transmitted page
or on the first page of transmission, the date and time it is sent and an identification of the
business, other entity, or other individual sending the message and the telephone number
of the sending machine or such business, other entity, or individual. (The telephone number
provided might not be a 900 number or any other number for which charges exceed local
or long-distance transmission charges.) In order to program this information into your fax
machine, you should complete the steps described in the software.
Notice to users of the U.S. telephone network: FCC requirements
163
Appendix D
Notice to users of the Canadian telephone network
Note à l’attention des utilisateurs du réseau téléphonique
canadien/Notice to users of the Canadian telephone network
Cet appareil est conforme aux spécifications techniques des équipements terminaux
d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
L’abréviation IC qui précède le numéro d’enregistrement indique que l’enregistrement a été
effectué dans le cadre d’une Déclaration de conformité stipulant que les spécifications
techniques d’Industrie Canada ont été respectées. Néanmoins, cette abréviation ne signifie
en aucun cas que l’appareil a été validé par Industrie Canada.
Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées
à la terre de la source d’alimentation, des lignes téléphoniques et du circuit métallique
d’alimentation en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution
est particulièrement importante dans les zones rurales.
Remarque Le numéro REN (Ringer Equivalence Number) attribué à chaque
appareil terminal fournit une indication sur le nombre maximal de terminaux qui
peuvent être connectés à une interface téléphonique. La terminaison d’une
interface peut se composer de n’importe quelle combinaison d’appareils, à
condition que le total des numéros REN ne dépasse pas 5.
Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.0B.
This equipment meets the applicable Industry Canada Terminal Equipment Technical
Specifications. This is confirmed by the registration number. The abbreviation IC before the
registration number signifies that registration was performed based on a Declaration of
Conformity indicating that Industry Canada technical specifications were met. It does not
imply that Industry Canada approved the equipment.
Users should ensure for their own protection that the electrical ground connections of the
power utility, telephone lines and internal metallic water pipe system, if present, are
connected together. This precaution might be particularly important in rural areas.
Note The REN (Ringer Equivalence Number) assigned to each terminal device
provides an indication of the maximum number of terminals allowed to be
connected to a telephone interface. The termination on an interface might consist
of any combination of devices subject only to the requirement that the sum of the
Ringer Equivalence Numbers of all the devices does not exceed 5.
The REN for this product is 0.0B, based on FCC Part 68 test results.
164
Regulatory information
Notice to users in the European Economic Area
Notice to users in the European Economic Area
This product is designed to be connected to the analog Switched Telecommunication
Networks (PSTN) of the European Economic Area (EEA) countries/regions.
Network compatibility depends on customer selected settings, which must be reset to use
the equipment on a telephone network in a country/region other than where the product
was purchased. Contact the vendor or Hewlett-Packard Company if additional product
support is necessary.
This equipment has been certified by the manufacturer in accordance with Directive
1999/5/EC (annex II) for Pan-European single-terminal connection to the public switched
telephone network (PSTN). However, due to differences between the individual PSTNs
provided in different countries, the approval does not, of itself, give an unconditional
assurance of successful operation on every PSTN network termination point.
In the event of problems, you should contact your equipment supplier in the first instance.
This equipment is designed for DTMF tone dialing and loop disconnect dialing. In the
unlikely event of problems with loop disconnect dialing, it is recommended to use this
equipment only with the DTMF tone dial setting.
Notice to users of the German telephone network
Hinweis für Benutzer des deutschen Telefonnetzwerks
Dieses HP-Fax ist nur für den Anschluss eines analogen Public Switched Telephone Network
(PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des
HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann
als einzelnes Gerät und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelass-
enen Endgeräten verwendet werden.
Australia wired fax statement
In Australia, the HP device must be connected to Telecommunication Network through a line
cord which meets the requirements of the Technical Standard AS/ACIF S008.
Australia wired fax statement
165
Appendix D
Regulatory model number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SDGOB-0831. This regulatory number should not
be confused with the marketing name (HP Officejet J4500 All-in-One series) or product number.
Declaration of conformity
DECLARATION OF CONFORMITY
according to ISO/IEC 17050-1 and EN 17050-1
Supplier’s Name:
Hewlett-Packard Company
DoC#: SDGOB-0831-rel.1.0
16399 West Bernardo Drive
San Diego, CA 92127-1899, USA
Supplier’s Address:
declares, that the product
Product Name:
HP Officejet J4500 series
SDGOB-0831
All
Regulatory Model Number:1)
Product Options:
Power Adapter:
0957-2242
conforms to the following Product Specifications and Regulations:
IEC 60950-1:2001 / EN60950-1:2001
SAFETY:
EN 60825-1 1994+A1:2002+A2: 2001
CISPR 22:2005/ EN 55022: 2006 Class B
EN 55024:1998 +A1:2001 + A2:2003
EN 61000-3-2: 2000 + A2: 2005
EMC:
EN 61000-3-3:1995 +A1: 2001
FCC CFR 47, Part 15 Class B / ICES-003, Issue 4 Class B
TBR 21: 19983)
FCC Rules and Regulations 47CFR Part 68
TIA-968-A-1 +A-2 +A-3+A-4 Telecommunications – Telephone Terminal Equipment
CS-03, Part I, Issue 9, Feb 2005
TELECOM:
Supplementary Information:
1. This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design.
The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports,
this number should not be confused with the marketing name or the product numbers.
2. This product complies with the requirements of the Low Voltage Directive 2006/95/EC, the EMC Directive
2004/108/EC & the R&TTE Directive 1999/5/EC and carries the CE-marking accordingly. In addition, it
complies with the WEEE Directive 2002/96/EC and RoHS Directive 2002/95/EC.
3. This product complies with TBR21:1998, except clause 4.7.1 (DC characteristics), which complies with ES
203 021-3, clause 4.7.1.
4. This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
5. The product was tested in a typical configuration.
San Diego, CA, USA
July, 2007
Local contact for regulatory topics only:
EMEA: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany www.hp.com/go/certificates
USA : Hewlett-Packard, 3000 Hanover St., Palo Alto 94304, U.S.A. 650-857-1501
166
Regulatory information
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been
kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have
been designed to separate easily. Fasteners and other connections are easy to locate, access,
and remove using common tools. High priority parts have been designed to access quickly for
efficient disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
This section contains the following topics:
•
•
•
•
•
•
•
Paper use
Plastics
Material safety data sheets
Recycling program
HP inkjet supplies recycling program
Disposal of waste equipment by users in private households in the European Union
Energy Star® notice
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the
ability to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
www.hp.com/go/msds
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/
regions, and partners with some of the largest electronic recycling centers throughout the world.
HP conserves resources by reselling some of its most popular products. For more information
regarding recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used ink cartridges and ink cartridges
free of charge. For more information, go to the following Web site:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
167
Environmental product stewardship program
Appendix D
Disposal of waste equipment by users in private households in the European Union
Disposal of Waste Equipment by Users in Private Households in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment
at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where
you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne
La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.
Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage des
équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et de s'assurer
que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter
votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.
Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU
Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwortung, das
Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung und das
Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, die keine
Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhalten Sie bei
den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.
Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea
Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo
smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclaggio
separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate
nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza,
il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.
Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea
Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es
responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de estos residuos
en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información adicional sobre los
lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos domésticos o con la
tienda donde adquirió el producto.
Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU
Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé
zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení samostatným
sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další informace o tom, kam můžete
vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v obchodě, kde jste produkt
zakoupili.
Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU
Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr
ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug af dit affaldsudstyr på
tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt miljøet. Hvis du vil vide mere
om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produktet.
Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie
Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte apparatuur
af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerking van uw afgedankte
apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt. Voor meer informatie over
waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdienst of de winkel waar u het product
hebt aangeschaft.
Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus
Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja elektroonikaseadmete
utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervisele ja keskkonnale ohutult.
Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist või kauplusest, kust te seadme
ostsite.
Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella
Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä laite
toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös,
että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai tuotteen
jälleenmyyjältä.
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση
Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είναι να
απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστή συλλογή και
ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον τρόπο, ώστε να προστατεύεται η υγεία των
ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες
αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.
A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban
Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata,
hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik.
A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása az
egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, forduljon
a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.
Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās
Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās ierīces,
to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un otrreizējā pārstrāde
palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrādei var
nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierīci.
Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas
Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atiduodami ją
į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama, kad įranga
yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarnybą, namų ūkio
atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.
Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej
Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny za
dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadów
przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń można
uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.
Descarte de equipamentos por usuários em residências da União Européia
Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipamentos
a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momento do
descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Para obter mais
informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou a loja em que
adquiriu o produto.
Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu
Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zbernom
mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a
zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom úrade,
vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili.
Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije
Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirnem
mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili,
da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite na občini,
v komunalnem podjetju ali trgovini, kjer ste izdelek kupili.
Kassering av förbrukningsmaterial, för hem- och privatanvändare i EU
Produkter eller produktförpackningar med den här symbolen får inte kasseras med vanligt hushållsavfall. I stället har du ansvar för att produkten lämnas till en behörig återvinningsstation
för hantering av el- och elektronikprodukter. Genom att lämna kasserade produkter till återvinning hjälper du till att bevara våra gemensamma naturresurser. Dessutom skyddas både
människor och miljön när produkter återvinns på rätt sätt. Kommunala myndigheter, sophanteringsföretag eller butiken där varan köptes kan ge mer information om var du lämnar
kasserade produkter för återvinning.
168
Regulatory information
Energy Star® notice
This product is designed to reduce power consumption and save natural resources without
compromising product performance. It has been designed to reduce total energy consumption
both during operation and when the device is not active. This product qualifies for ENERGY
STAR® which is a voluntary program established to encourage the development of energy-
efficient office products.
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR
partner, HP has determined that this product meets ENERGY STAR guidelines for energy
efficiency.
For more information on ENERGY STAR guidelines, go to the following Web site:
www.energystar.gov
169
Environmental product stewardship program
Index
ink cartridge ink nozzle
area 106
ink cartridges 104
scanner glass 109
Symbols/Numerics
(ADF) automatic document
feeder
B
Back button 10
backup fax 49
baud rate 58
clean 110
color
feeding problems,
troubleshoot 110
10 x 15 cm photo paper
copy 31
best copy quality 33
black and white pages
copy 30
copies 36
fax 45
color copy 30
fax 40
colored text, and OCR 39
colors
4 x 6 inch photo paper
copy 31
troubleshoot 120
black dots or streaks,
troubleshoot
bleeding 121
faded or dull 120
print black and white,
troubleshoot 120
troubleshoot 121
wrong 120
copies 125
scan 129
blank pages, troubleshoot
copy 123
print 115
scan 129
blocked fax numbers
set up 52
borderless printing
Mac OS 25
A
accessibility 3
accessories
self-test report 67
warranty 149
computer modem
shared with fax (parallel
phone systems) 77
shared with fax and
answering machine
(parallel phone
acoustic emissions 159
ADF (automatic document
feeder)
capacity 16
load originals 16
administrator
Windows 25
broadcast faxing
send 44
systems) 85
settings 64
shared with fax and voice
line (parallel phone
systems) 80
shared with fax and voice
mail (parallel phone
systems) 89
ADSL, fax setup with
parallel phone systems 73
after the support period 151
align ink cartridges 102
answer ring pattern
change 56
parallel phone systems 74
answering machine
fax tones recorded 141
set up with fax (parallel
phone systems) 84
set up with fax and
modem 85
buttons, device control panel 10
C
cancel
copy 36
print job 29
scan 39
confirmation reports, fax 60
connections
features available 11
connectors, locating 9
contrast, fax 46
copy
scheduled fax 44
Cancel button 10
capacity
ADF 16
tray 21
cancel 36
enhance light areas 36
from the device control
panel 30
legal to letter 34
number of copies 31
paper size 31
automatic document feeder
(ADF)
cards
guidelines 18
sizes supported 20
tray supporting 21
clean
capacity 16
clean 110
feeding problems,
troubleshoot 110
load originals 16
automatic fax reduction 52
automatic document
feeder 110
exterior 110
ink cartridge contacts 105
paper types,
recommended 32
photos, enhance 35
quality 33, 124
170
Index
reduce 34
dial type, setting 57
dial-up modem
F
settings 31
faded copies 124
faded stripes on copies,
troubleshoot 124
fast copy quality 33
fax
specifications 158
speed 33
text, enhance 35
shared with fax (parallel
phone systems) 77
shared with fax and
answering machine
(parallel phone sy
anstems) 85
shared with fax and voice
line (parallel phone
systems) 80
troubleshoot 123
Copy B&W function indicator 10
Copy Color function indicator 10
Copy menu 12
correct port test, fax 132
critical error messages 13
custom-sized media
guidelines 18
answer mode 56
answering machine and
modem, shared with
(parallel phone
systems) 85
shared with fax and voice
mail (parallel phone
systems) 89
answering machine
troubleshoot 141
answering machine, set up
(parallel phone
systems) 84
auto answer 56
print on 23
sizes supported 21
customer support
electronic 150
distinctive ringing
change 56
parallel phone systems 74
DOC 166
Korea 152
backup fax 49
phone support 150
warranty 152
cut-off pages, troubleshoot 116
documentation 7
dots or streaks, troubleshoot
copies 125
blocking numbers 52
confirmation reports 60
contrast 46
dots, troubleshoot
scan 129
driver
darken or lighten 46
default settings 47
deleting from memory 50
dial tone test, failed 133
dial type, setting 57
distinctive ringing setup
(parallel phone
systems) 74
distinctive ringing, change
pattern 56
D
dark images, troubleshoot
copies 124
settings 28
version 150
warranty 149
scans 129
darken
DSL, fax setup with
parallel phone systems 73
duty cycle 156
copies 35
faxes 46
Declaration of Conformity
(DOC) 166
DSL, set up (parallel phone
systems) 73
error correction mode 47
error reports 61
error-correction mode 57
forwarding 51
header 55
Internet, over 59
ISDN line, set up (parallel
phone systems) 74
lighten or darken 46
line condition test, failed 134
log, print 61
manual receive 48
modem and answering
machine, shared with
(parallel phone
default settings
copy 31
E
ECM. See error correction mode
edit
device control panel 13
driver 28
fax 47
scanned images 39
text in OCR program 39
electrical specifications 159
envelopes
print 28
deleting faxes from memory 50
device control panel
administrator settings 64
buttons 10
guidelines 18
sizes supported 20
tray supporting 21
environmental
specifications 159
environmental sustainability
program 167
copy from 30
lights 10
locating 8
menus 12
messages 12
scan from 37
error correction mode 47
error messages
send faxes 41
send scans to programs 38
settings, change 13
Device Services tab, Toolbox
(Windows) 65
dial tone test, failure 133
device control panel 13
unable to activate TWAIN
source 128
systems) 85
modem and voice line,
shared with (parallel
phone systems) 80
error reports, fax 61
error-correction mode, fax 57
event log 67
171
modem and voice mail,
shared with (parallel
phone systems) 89
modem, shared with
(parallel phone
Fax B&W function indicator 10
Fax Color function indicator 10
firewalls, troubleshoot 115
fit to page 34
clean ink nozzle area 106
handle 99
locating 9
order online 147
part names 99
FoIP 59
systems) 77
forwarding faxes 51
remove 153
monitor dialing 42, 44
paper size 51
parallel phone systems 68
PBX system, set up
(parallel phone
replace 99
status 63
supported 98, 156
test 67
warranty 149
G
glass, scanner
clean 109
load originals 16
locating 8
systems) 74
yields 156
phone cord connection test,
failed 132
phone cord too short 141
phone cord type test,
failed 132
photos 45
poll to receive 50
receive 48
receive, troubleshoot 135,
138
redial options 58
reduction 52
reports 60
reprint 50
resolution 46
rings to answer 56
schedule 43
send 40
send to multiple
recipients 44
send, troubleshoot 135,
137, 140
separate line setup (parallel
phone systems) 72
set up 67
settings 45
settings, change 55
setup types 69
ink smearing, troubleshoot 119
installation
software for Mac OS 94
software for Windows 92
troubleshoot 142
Internet
fax, using 59
ISDN line, set up with fax
parallel phone systems 74
grainy or white bands on
copies, troubleshoot 125
graphics
incompletely filled on
copies 125
ink not filling in 119
look different from original
scan 128
missing lines or dots 121
groups, speed-dial
set up 26
J
jams
clear 144
media to avoid 18
paper 144, 146
jobs
settings 13
junk fax mode 52
H
hardware, fax setup test 130
header, fax 55
help 148
see also customer support
Help button 10
Hewlett-Packard Company
notices 3
HP Photosmart Software
send scans to programs 38
HP Photosmart Studio
send scans to programs 38
HP Printer Utility (Mac OS)
administrator settings 64
opening 66
panels 66
HP Solution Center 14
humidity specifications 159
K
keypad, device control panel
locating 10
L
language, printer 156
left navigation button 10
legal paper
copy 31
letter paper
copy 32
light images, troubleshoot
copies 124
scans 129
lighten
copies 35
faxes 46
lights, device control panel 10
line condition test, fax 134
shared phone line setup
(parallel phone
systems) 75
specifications 158
speed 58
speed-dial entries, set up 26
speed-dial groups, set up 26
test failed 130
I
Information tab, Toolbox
(Windows) 65
ink cartridge door, locating 9
ink cartridge latch, locating 9
ink cartridges
test setup 59
troubleshoot 129
voice mail, set up (parallel
phone systems) 76
wall jack test, failed 131
align 102
clean 104
clean contacts 105
172
Index
lines
menus, device control panel 12
missing lines or dots,
troubleshoot 121
missing or incorrect
information, troubleshoot 116
model number 67
pages per month (duty
cycle) 156
paper
copies, troubleshoot 125
scans, troubleshoot 128,
129
jams 144, 146
load
main tray 23
log, fax
legal to letter copy 34
recommended copy
types 32
modem
print 61
Low ink indicator 10
shared with fax (parallel
phone systems) 77
shared with fax and
answering machine
(parallel phone
size, set for fax 51
Paper jam indicator 11
paper size
copy setting 31
M
paper-feed problems,
troubleshoot 121
parallel phone systems
answering machine
setup 84
Mac OS
systems) 85
borderless printing 25
HP Photosmart Studio 14
HP Printer Utility 66
install software 94
print on special, or custom-
sized media 24
shared with fax and voice
line (parallel phone
systems) 80
shared with fax and voice
mail (parallel phone
systems) 89
countries/regions with 68
distinctive ringing setup 74
DSL setup 73
print settings 29
sharing device 94, 95
system requirements 157
uninstall software 97
main tray
load media 23
media supported 22
maintenance
align ink cartridges 102
clean ink cartridges 104
replace ink cartridges 99
manual faxing
receive 48
send 41, 42
margins
setting, specifications 22
media
monitor dialing 42, 44
monitoring tools 63
multi-feeds, troubleshoot 122
ISDN setup 74
modem and answering
machine setup 85
modem and voice mail
setup 89
modem setup 77
modem shared with voice
line setup 80
PBX setup 74
separate line setup 72
setup types 69
N
networks
connector illustration 9
firewalls, troubleshoot 115
Mac OS setup 94
sharing, Windows 93
noise information 159
normal copy quality 33
number of copies 31
shared line setup 75
PBX system, set up with fax
parallel phone systems 74
PCL 3 support 156
phone cord
O
OCR
connected to correct port
test failed 132
correct type test failed 132
extend 141
ADF capacity 16
borderless printing 25
clear jams 144
HP, order 147
load tray 23
edit scanned documents 39
troubleshoot 127
OK button 10
On button 10
operating environment
specifications 159
operating systems
supported 157
Original loaded indicator 11
originals
phone customer support 150
phone line, answer ring
pattern 56
phone support 151
phone support period
period for support 151
phone, fax from
receive 48
send, 41
photo media
print on custom-sized 23
selecting 17
skewed pages 122
specifications 18
supported sizes 19
troubleshoot feeding 122
types and weights
supported 21
edit scans 39
scan 37
output tray
memory
locating 8
guidelines 18
sizes supported 20
photo paper
deleting faxes 50
reprint faxes 50
save faxes 49
P
packing the device 154
copy 32
specifications 157
173
photos
borderless printing 25
rear access panel
clear jams 144
illustration 9
receive faxes
Scan menu 12
scanner glass
clean 109
load originals 16
locating 8
schedule fax 43
self-test report
information on 66
print 67
send faxes
edit scans 39
enhance copies 36
fax 45
auto answer mode 56
automatically 48
blocking numbers 52
forwarding 51
manually 48
polling 50
Photosmart Software
send scans to programs 38
Photosmart Studio
send scans to programs 38
poll to receive fax 50
ports, specifications 156
power
specifications 159
troubleshoot 114
power input, locating 9
power on button 10
print
rings to answer 56
troubleshoot 135, 138
recycle
ink cartridges 167
redial options, setting 58
reduce fax 52
reduce/enlarge copies
resize to fit letter 34
resize to fit letter or A4 34
regulatory information 160
regulatory model number 166
release notes 7
remove ink cartridges 153
replace ink cartridges 99
reports
basic fax 41
color fax 45
manually 41
memory, from 43
monitor dialing 42, 44
multiple recipients 44
schedule 43
cancel 29
fax logs 61
fax reports 60
faxes 50
self-test report 67
settings 28
slow 115
troubleshoot 135, 137, 140
send scans
for OCR 39
to a program 37
troubleshoot 126
serial number 67
serial phone systems
countries/regions with 68
setup types 69
settings
speed-dial entries 27
troubleshoot 114
print driver
confirmation, fax 60
error, fax 61
settings 28
version 150
fax test failed 130
reprint
administrator 64
copy 31
warranty 149
print quality
troubleshoot 117
print-carriage access door,
locating 9
faxes from memory 50
resolution, fax 46
right navigation button 10
rings to answer 56
device control panel 13
driver 28
fax 45
scan 39
speed, fax 58
printer driver
setup
S
settings 28
version 150
warranty 149
answering machine
(parallel phone
systems) 84
answering machine and
modem (parallel phone
systems) 85
computer modem (parallel
phone systems) 77
computer modem and
answering machine
(parallel phone
systems) 85
save
default settings 13
faxes in memory 49
scan
processor specifications 156
pulse dialing 57
cancel 39
edit images 39
error messages 128
from a TWAIN- or WIA-
compliant program 38
from device control panel 37
OCR 39
Q
quality, copy 33
quality, troubleshoot
copy 124
print 117
scan 128
quality 128
computer modem and
voice line (parallel phone
systems) 80
computer modem and
voice mail (parallel
phone systems) 89
scan specifications 158
send to a program 37
settings for 39
R
readme 7
slow 126
troubleshoot 126
Scan function indicator 10
174
Index
connection types 11
electrical 159
media 18
tests, fax
dial tone, failed 133
distinctive ringing 56
distinctive ringing (parallel
phone systems) 74
DSL (parallel phone
systems) 73
operating environment 159
physical 156
processor and memory 156
storage environment 159
system requirements 157
failed 130
fax line condition 134
fax phone cord type test
failed 132
hardware, failed 130
port connection, failed 132
setup 59
fax 67
fax scenarios 69
fax, with parallel phone
systems 68
ISDN line (parallel phone
systems) 74
PBX system (parallel
phone systems) 74
separate fax line (parallel
phone systems) 72
shared phone line (parallel
phone systems) 75
test fax 59
voice mail (parallel phone
systems) 76
voice mail and computer
modem (parallel phone
systems) 89
speed
copy 33
troubleshoot for
scanner 126
telephone wall jack 131
text
troubleshoot print 115
cannot be edited after
scan, troubleshoot 127
enhance on copies 35
incompletely filled on
copies 125
missing from scan,
troubleshoot 127
splotchy on copies 125
troubleshoot 116, 119, 121
unclear on copies,
troubleshoot 125
speed dial
fax numbers, set up 26
groups, set up 26
print and view 27
send fax 41
Start button 10
status
messages 13
self-test report 67
supplies 63
storage environment
specifications 159
streaks, troubleshoot
copies 125
unclear scans 129
tone dialing 57
Toolbox (Windows)
about 64
Windows 92
Setup button 10
setup poster 7
sharing 11
sharing device
scan 129
administrator settings 64
Device Services tab 65
Estimated Ink Level tab 65
Information tab 65
opening 65
stripes on scans,
troubleshoot 128
subscriber identification code 55
supplies
Mac OS 94
Windows 93
shipping the device 153
size
scans, troubleshoot 129
troubleshoot copy 124
skew, troubleshoot
copy 125
order online 147
self-test report 67
status 63
transparencies
copy 32
tray
yields 156
capacity 21
support. See customer support
support process 151
system requirements 157
media sizes supported 19
media types and weights
supported 21
print 122
scan 128
trays
slow print, troubleshoot 115
software
capacities 21
clear jams 144
load media 23
locating 8
T
technical information
copy specifications 158
fax specifications 158
scan specifications 158
telephone customer support 150
telephone line, answer ring
pattern 56
connection types 11
HP Photosmart 14
installation on Mac OS 94
installation on Windows 92
OCR 39
uninstall from Mac OS 97
uninstall from Windows 95
warranty 149
media sizes supported 19
paper guides illustration 8
troubleshoot feeding 122
troubleshoot
answering machines 141
blank pages printed 115
bleeding colors 121
colors 120, 121
copy 123
telephone wall jack, fax 131
telephone, fax from
receive 48
Solution Center 14
sound pressure 159
specifications
send 41
temperature specifications 159
acoustic emissions 159
copy quality 124
175
cut-off pages, incorrect text
or graphics
placement 116
device control panel
messages 12
USB connection
features available 11
port, locating 8, 9
setup Mac OS 94
specifications 156
fax 129
fax dial tone test failed 133
fax hardware test failed 130
fax line test failed 134
fax phone cord connection
test failed 132
fax phone cord type test
failed 132
fax tests 130
fax wall jack test, failed 131
firewalls 115
ink not filling text or
graphics 119
ink smearing 119
installation 142
V
vertical stripes on copies,
troubleshoot 124
view
speed-dial entries 27
voice mail
set up with fax (parallel
phone systems) 76
set up with fax and
computer modem
(parallel phone
systems) 89
voltage specifications 159
jams, paper 146
meaningless characters
print 118
media not picked up from
tray 122
missing lines or dots 121
missing or incorrect
information 116
multiple pages are
picked 122
W
wall jack test, fax 131
warning messages 13
warranty 149, 152
Web sites
accessibility information 3
Apple 95
customer support 150
environmental
programs 167
order supplies and
accessories 147
nothing prints 115
paper-feed problems 121
power 114
supply yield data sheet 156
white bands or stripes,
troubleshoot
print 114
print quality 117
receive faxes 135, 138
scan 126
copies 124, 125
scans 128
scan quality 128
self-test report 66
send faxes 135, 137, 140
skewed copies 125
skewed pages 122
slow print 115
WIA (Windows Image
Application), scan from 38
Windows
borderless printing 25
HP Photosmart Software 14
HP Solution Center 14
install software 92
print on special or custom-
sized media 23
tips 113
TWAIN
scan from 38
unable to activate
source 128
print settings 28
sharing device 93
system requirements 157
uninstall software 95
Windows Image Application
(WIA), scan from 38
U
uninstall software
Mac OS 97
Windows 95
176
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