HP Hewlett Packard OFFICEJET 330 User Manual
R
HP OfficeJet Series 300  
Printer S Fax S Copier S Scanner  
Technical Support Solutions Guide  
Model 300  
(PrinterSFaxSCopier Only)  
Model 330  
Model 350  
Introduction  
This Technical Support Solutions Guide contains information necessary to support the HP OfficeJet Series 300  
Printer/Fax/Copier/Scanner family of products. Although model and country-specific functionality may differ across  
the HP OfficeJet product line, the support and service strategy is consistent. The products covered in this guide will be  
commonly referred to as the HP OfficeJet Series 300 except where model or country-specific differences are noted.  
This guide is divided into six chapters as follows:  
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Chapter 1  
Chapter 2  
Chapter 3  
Chapter 4  
Chapter 5  
Chapter 6  
Product Information  
Installation and Configuration  
Routine Maintenance  
Calibration and Adjustment  
Problem Resolution  
Service and Support Information  
This Technical Support Solutions Guide is designed to be used with the HP OfficeJet Models 300, 330, and 350 User’s  
Guides as a complete technical support reference package. Typical user setup tasks are contained in the User’s Guides  
and answers to questions related to such tasks can be found there. Refer to the User’s Guide for your model when  
questions about setup, user settings and use are encountered. Refer to this guide for information on troubleshooting  
and service and support programs.  
Product Description  
The HP OfficeJet Model 300 is a plain paper, thermal inkjet printer,facsimile(fax),convenience copier machine. The  
HP OfficeJet Models 330 and 350 are plain paper, thermal inkjet printer, facsimile (fax), convenience copier, and  
scanner machines. Models 330 and 350 can also fax documents directly from a personal computer (PC) or scan  
documents into a PC. The Model 350 includes optical character recognition (OCR) software from Caere. For  
answers to questions about the OCR software, contact Caere directly. All members of this series are CCITT/ITU  
group 3-ECM compatible. Designed to fit on a desktop, they weigh 9.55 kg (21 lb). HP OfficeJet Series 300 machines  
have a full-featured printer, which can be used with your PC and either Windows or DOS drivers. Each has 256 KB of  
printer memory and a 16 KB printer buffer. The built-in fax machine feature provides many advanced fax features  
including speed dialing capability for 65 stations, with a 10 seconds per page transmission speed and 24 page fax  
memory. As a convenience copier, HP OfficeJet Series 300 machines can be set to copy up to 99 copies of an original  
at a speed of 50 seconds per page. The Model 330 and 350 versions of the HP OfficeJet Series 300 use Eclipse FAXR  
SE which provides the ability to send faxes directly from the PC, receive faxes to the PC, and scan images into  
PC-based files. HP OfficeJet Series 300 machines also use a management function that allows them to be set up from  
the PC using Windows-based menus. All HP OfficeJet Series 300 machines use cut–sheet plain paper (100 sheet  
paper tray capacity) and a thermal inkjet cartridge.  
1-2 Product Information  
SL1  
HP OfficeJet Model Series 300 Printer/Fax/Copier/Scanner  
Overview of Product Capabilities  
The following table provides an overview of HP OfficeJet Series 300 capabilities.  
Overview of HP OfficeJet Series 300 Capabilities  
Model 300  
Model 330  
Model 350  
Print from a PC  
Receive a Fax  
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F
F
F
F
F
F
F
F
Fax from the Automatic  
Document Feeder (ADF)  
Fax from memory  
Copy from the ADF  
Print from a PC  
F
F
F
F
F
F
F
F
F
F
F
F
F
F
F
F
Fax from a PC  
Receive a fax to a PC  
Scan a document to a PC  
Scan a document to a PC  
with OCR*  
Note: The Optical Character Recognition (OCR) package used with the Model 350  
is OmniPage Limited Edition.  
Product Information 1-3  
Product Features  
The following table lists the features of the HP OfficeJet Series 300 printer/fax/copier/scanner described in this guide.  
HP OfficeJet Series 300 Features  
Feature  
Description  
Shares a single line with the telephone and a  
telephone answering machine (TAM)  
Answering machine answers all calls. While your  
greeting plays, the HP OfficeJet listens for a fax tone.  
If fax tone is detected, the HP OfficeJet takes the call.  
Speed dialing  
A two-digit number represents a telephone number.  
Provides quick and easy dialing for up to 60 loca-  
tions and 5 groups of numbers.  
Fax settings  
Settings allow the user or service person to customize  
the fax for specific needs.  
Halftone scanning  
The ability to interpret shades of gray into dot  
patterns to produce an appearance of gray in an  
image. Improves the image quality of photographs.  
Error Correction Mode  
Automatic Journals  
Detects errors that occur during the transmission of a  
document and automatically requests resending of  
the erroneous portion.  
The HP OfficeJet can be set to print a summary sheet  
of each transaction or polling operation, to print a  
journal of the last 30 transactions, print a record of  
the speed dial numbers stored in memory, print a  
menu structure diagram with current settings and to  
print self-test and demo reports.  
Print from PC functionality  
Copy functionality  
Allows printing of print jobs from the personal  
computer, when using appropriate printer driver.  
Allows for up to 99 copies of an original, includes  
copy reduction.  
Polling and being polled  
Ability to have a document ready for retrieval by  
another fax station and to call other fax stations to  
retrieve information.  
Sending faxes at deferred times  
The ability to delay fax transmissions to another  
station until a user-set time is reached.  
Automatic and fixed print reduction modes  
Automatic and manual redialing  
Print reduction modes which fit an incoming  
document onto a given paper size.  
Automatically redials if the line is busy or no  
answer; retains the last number dialed. Redials up to  
5 times at 5 minute intervals.  
Backup (Out-of-paper, out-of-ink) reception  
Remote diagnostics  
Stores incoming faxes and print jobs in memory if  
out of paper or ink, or paper or ink is not installed.  
Allows remote access to all user settings and  
machine parameters.  
Sending to multiple fax numbers  
The ability to send a document to multiple (up to 10)  
fax numbers.  
(Continued on next page)  
1-4 Product Information  
HP OfficeJet Features (Continued)  
Feature  
Memory reception capacity  
Description  
Depending upon amount of information on pages  
sent, memory allows for up to 24 page storage.  
One-touch feature  
Ten programmable one-touch keys are provided for  
easier, speedier faxing.  
Fax to/from PC functionality  
(HP OfficeJet Models 330 and 350 only, using the  
Eclipse FAX SE software program provided)  
The ability to send and receive faxes from the PC  
using Eclipse FAX SE functionality. Faxes can be  
sent directly from the PC without printing them and  
faxes can be received either to paper or to the PC  
where they can be viewed, filed or printed.  
The Model 300 can receive and print a fax sent from  
a remote PC over the telephone line, but it cannot  
receive and upload a fax to a local PC.  
HP OfficeJet Series 300 Manager  
Allows the user to setup and monitor the status of the  
HP OfficeJet from the PC using Windows-based me-  
nus.  
Convenience Scanning  
(HP OfficeJet Models 330 and 350 only)  
Provides a convenience scanner to scan images into  
PC-based files.  
Software Programs  
Windows and DOS printer drivers, a scanner driver  
and printer fonts are provided.  
Product Information 1-5  
Simultaneous Tasking Features  
The HP OfficeJet Series 300 is capable of performing several tasks at the same time. Use the following chart as a  
reference of which tasks can be performed simultaneously. Attempting to perform concurrent tasks not supported  
may result in a display message or error condition.  
Can I?  
If HP OfficeJet  
Series 300 is ...  
Send  
a print job  
Receive  
a paper fax  
Send  
a paper fax  
Receive  
a PC fax  
Send  
a PC fax  
Scan  
to the PC  
All HP OfficeJet Series 300s  
HP OfficeJet 330 and 350  
Printing  
a PC file  
Yes  
prints when  
first print  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
Yes  
Yes  
Yes  
prints when  
PC print  
job ends  
job ends  
Printing  
a paper fax  
Yes  
Yes  
Yes  
Yes  
prints when  
fax printing  
ends  
prints when  
first print  
job ends  
Receiving  
Yes  
No  
No  
Yes (with  
a paper fax  
prints when phone line is phone line is phone line is  
delay) sent  
as soon as  
first fax is  
complete  
fax printing  
ends  
being used  
being used  
being used  
Sending  
a paper fax  
Yes  
No  
No  
No  
Yes (with  
delay) sent  
as soon as  
first fax is  
complete  
No  
ADF is  
being used  
phone line is phone line is phone line is  
being used  
being used  
being used  
Copying  
Yes  
prints when  
Yes  
prints when  
No  
ADF is  
Yes  
Yes  
No  
ADF is  
copying ends copying ends  
being used  
being used  
Receiving  
a PC fax  
Yes  
Yes  
Yes  
No  
No  
No  
Yes (with  
delay) sent  
as soon as  
first fax is  
complete  
Yes  
phone line is phone line is phone line is  
being used  
being used  
being used  
Sending  
a PC fax  
No  
No  
No  
Yes (with  
delay) sent  
as soon as  
first fax is  
complete  
Yes  
phone line is phone line is phone line is  
being used  
being used  
being used  
Scanning  
Yes  
No  
Yes  
Yes  
No  
ADF is  
being used  
ADF is  
being used  
1-6 Product Information  
The following task combinations can be performed simultaneously.  
1. An incoming fax will be stored in memory while:  
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faxes in memory are printing  
a local copy is printing  
a print job is printing  
a report is printing  
2. A fax can be sent from the automatic document feeder while:  
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faxes in memory are printing  
a print job is printing  
a report is printing  
3. Print jobs can be printed while:  
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a fax is being sent from the automatic document feeder  
a delayed send fax from memory is being sent  
a delayed send fax from the automatic document feeder is being sent  
a broadcast fax from memory is being sent  
a document is polled from the automatic document feeder  
4. A delayed send fax from memory can be sent while:  
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a print job is printing  
5. A broadcast fax from memory can be sent while:  
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a print job is printing  
6. A delayed send fax from the automatic document feeder can be sent while:  
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a print job is printing  
7. Remote fax machines can poll the HP OfficeJet Series 300 machine while:  
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faxes in memory are printing  
a print job is printing  
a report is printing  
8. Faxes in memory can be printed while:  
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an incoming fax is stored in memory (and takes over the display)  
Product Information 1-7  
Product Specifications  
Review the following table for product specifications of the HP OfficeJet Series 300 machines.  
HP OfficeJet Series 300 Specifications  
Function  
Specification  
Dimensions  
Description  
Overall Specifications  
17.25 w x 15.5 d x 11.125 h (inches)  
438 w x 394 d x 283 h (mm)  
Weight  
19.5 lb (8.85 kg)  
Power Source (autoranging)  
Power Consumption  
Operating Environment  
100-240 Vac, 1.0 A, 50-60 Hz  
10 watts at idle, 45 watts maximum  
Temperature range for best print quality:  
15°C (59°F) to 35°C (95°F)  
Allowable temperature/humidity range: 5°C  
(41°F) to 40°C (104°F), 15-80% RH non-  
condensing  
Maximum noise level generated:  
Sound Power, LwAd = 6.4 B(A)  
Sound Pressure, LpAm = 50 dB(A)  
Printer Specifications  
Print Method  
Plain paper drop-on-demand thermal inkjet  
16 KB printer buffer  
Printer Memory  
Printer Command Language  
Printer Interface  
Resolution  
HP PCL Level 3  
Parallel (Bi-Centronics)  
Windows:  
(dots per inch = dpi)  
Presentation mode = 600 x 300 dpi with  
REt  
Normal mode = 600 x 300 dpi with RE  
Fast mode = 300 dpi  
DOS (text):  
Letter quality = 600 x 300 dpi with RE  
Draft quality = 300 dpi with ink reduction  
Print Speed  
Windows print speed:  
(page(s) per minute = ppm)  
Presentation mode = 1 ppm  
Normal mode = 2.5 ppm  
Fast mode = 3 ppm  
DOS print speed:  
(characters per second = cps  
(characters per inch = cpi)  
Letter quality = 167 cps at 10 cpi  
Draft quality = 240 cps at 10 cpi  
Paper Sizes  
U.S. letter = 8.5 x 11 in.  
U.S. legal = 8.5 x 14 in.  
European A4 = 210 x 297 mm  
Executive = 7.25 x 10.5 in  
U.S. No. 10 envelope = 4.12 x 9.5 in  
European DL envelope = 220 x 110 mm  
U.S. transparency = 8.5 x 11 in.  
European A4 transparency = 210x297 mm  
1-8 Product Information  
HP OfficeJet Series 300 Specifications (continued)  
Specification Description  
Internal Fonts  
Function  
Printer Specifications  
(continued)  
Courier (Portrait Orientation):  
Pitch: 5, 10, 16.67, 20 cpi  
Point size: 6, 12 pt.  
CG Times (Portrait Orientation):  
Pitch: Proportional  
Point size: 5, 6, 7, 8, 10, 12, 14 pt.  
Letter Gothic (Portrait Orientation):  
Pitch: 6, 12, 24 cpi  
Point size: 6, 12 pt.  
Univers (Portrait Orientation):  
Pitch: Proportional  
Point size: 5, 6, 7, 8, 10, 12, 14 pt.  
Courier (Landscape Orientation):  
Pitch: 10, 16.67, 20 cpi  
Point size: 6, 12, 24 pt.  
Letter Gothic (Landscape Orientation):  
Point and Pitch: 6, 12, 24 pt for 12, 24 cpi;  
4.75, 9.5, 19 pt for 16.67 cpi  
Character Set Support  
Printing Margins  
PC-8, HP Roman 8, PC-8  
Danish/Nor, UK ISO 4, German ISO 21,  
French ISO 69, Italian ISO 15, Nor v.1 ISO  
60, Swed Names ISO 11, Spanish ISO 17,  
ASCII, Portug ISO 16, PC-850, ECMA-94  
Latin 1, HP Legal  
U.S. letter-size paper:  
Top margin = 1.0 mm ⟨± 1.0 mm)  
Bottom margin = 10.9 mm (± 0.6 mm)  
Left margin = 6.4 mm (± 1.0 mm)  
Right margin = 6.4 mm (± 1.0 mm)  
(These numbers represent the  
maximum printable area for this  
device. However, your printer  
driver may create a smaller  
printable area.)  
European A4-size paper:  
Top margin = 1.0 mm ⟨± 1.0 mm)  
Bottom margin = 10.9 mm (± 0.6 mm)  
Left margin = 3.4 mm (± 1.0 mm)  
Right margin = 3.4 mm (± 1.0 mm)  
Vertical Alignment  
±0.002 in.  
Scalable TrueTypet Fonts  
for MicrosoftE Windows  
Arial Black, CG Goudy Old Style,  
Phyllis, Graphite Light, CG Poster  
Bodoni, Lucida Casual, Gill Sans  
Shadow, Milestone Font, Signet  
Roundhand, and PL Benguiat Frisky  
Product Information 1-9  
HP OfficeJet Series 300 Specifications (continued)  
Function  
Specification  
Description  
Printer Specifications  
(continued)  
Software Compatibility  
Microsoft Windows 3.1  
Microsoft Windows 95  
MS Word for Windows (6.0 and above)  
WordPerfect for Windows (6.0a and above)  
WordPro (Ami Pro) for Windows  
(3.0 and above)  
MS Excel for Windows (5.0)  
Lotus 1-2-3 for Windows (4.0 and above)  
Also compatible with DOS application  
HP DeskJet 520  
Fax Specifications  
Coding Schemes  
Compatibility  
MH, MR, MMR  
CCITT/ITU Group 3  
Yes  
Distinctive Ring Detect  
Image Memory  
24 pages (CCITT/ITU chart #1, about  
400 kB)  
Modem Speed  
Paper Sizes  
9600, 7200, 4800 and 2400 bits per second  
U.S. letter = 8.5 x 11 in.  
U.S. legal = 8.5 x 14 in.  
European A4 = 210 x 297 mm  
Paper Weight (faxes sent)  
Scan Margins (faxes sent)  
16 to 24 lb (60 to 90 g/m2)  
Top margin = 3.0 mm ± 3.0 mm  
Bottom margin = 0.0 mm ± 4.0 mm  
Center line = 0.0 mm ± 2.5 mm  
Width = 216.2 mm ± 2.6 mm  
Scan Resolution  
Standard = 203 x 98 dpi  
Fine = 203 x 196 dpi  
Photo = 203 x 196 dpi (dithered)  
Scan Width  
Maximum = 8.5 inches (216 mm)  
60 locations and 5 groups  
Speed Dialing  
One-Touch Dialing  
Transmission Speed  
10 of the 60 Speed Dial locations  
10 seconds per page  
(CCITT/ITU chart #1 using ECM)  
Reception Speed  
20 seconds per page  
(CCITT/ITU chart #1 using ECM)  
Copier Specifications  
Copy Speed  
50 seconds per page  
Copier Resolution  
Fine or Standard = 300 x 300 dpi (Bi-level)  
Photo = 300 x 300 dpi (grayscale)  
Paper Sizes  
U.S. letter = 8.5 x 11 in.  
U.S. legal = 8.5 x 14 in.  
European A4 = 210 x 297 mm  
Multiple Copies  
Copy Reduction  
Up to 99 (per full paper tray)  
100%, 95%, 90%, 85%, 80%,  
75% (Legal-to-Letter), 70%  
1-10 Product Information  
HP OfficeJet Series 300 Specifications (continued)  
Specification Description  
Scan Margins  
Function  
Copier Specifications  
(Continued)  
Top margin = 3.0 mm ± 3.0 mm  
Bottom margin = 2.0 mm ± 3.0 mm  
Left: U.S. letter = 0.0 mm ± 3.0 mm  
A4 = 0.0 mm ± 0.0 mm  
Right: U.S. letter = 0.0 mm ± 3.0 mm  
A4 = 0.0 mm ± 0.0 mm  
Width = 216.2 mm ± 2.6 mm12  
Scan Width  
Maximum = 8.5 inches (216 mm)  
Current Connectivity  
Scan Resolution  
TWAIN 1.6 Interface  
PC Scan  
Specifications  
Software Determined  
203 x 196 dpi  
or 300 x 196 dpi  
Print Cartridges  
The HP OfficeJet uses one high–capacity black print cartridge, HP part number 51626A.  
When printing text only on letter-size media, ink lasts, on average, about 1000 pages. Text used was CCITT/ITU test  
image number 1, the Slerexe Company letter. If text of greater density is printed or quality mode is used, results may  
vary considerably. Ink cartridge longevity is also affected by larger paper sizes containing more printed matter or  
photos or illustrations. If the ink lasts much less than 1000 pages, ensure that you have removed both pieces of tape  
from the print cartridge before beginning to use it, and that the conductive part of the cartridge surface is clean.  
Software Programs  
Several software programs and drivers are provided. The Eclipse FAX SE is provided and used with Models 330 and  
350. The HP OfficeJet Series 300 Manager programs and Windows drivers are provided with all models.  
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Eclipse FAX SE allows the user to send high-quality faxes directly from the PC, receive faxes to the PC,  
and scan images into PC-based files.  
HP OfficeJet Series 300 Manager lets the user setup the HP OfficeJet Series 300 from the PC, using  
Windows-based menus, rather than the device’s front panel. The Manager also serves as a status monitor,  
displaying information and error messages. It also tells the user whether or not the HP OfficeJet Series  
300 is properly connected.  
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Windows drivers are provided. A DOS driver is provided with many applications, but one may be ordered  
separately from Hewlett Packard. See “Ordering Information” later in this chapter for information on how  
to order the DOS driver.  
Media  
An HP OfficeJet Series 300 works with ordinary bond and photocopy papers. Paper properties are subject to change by  
paper manufacturers, and Hewlett-Packard has no control over such changes. For optimum print quality, test paper  
(printing on both sides) for suitability, before you purchase large quantities.  
Use plain bond or white photocopy paper of high quality. It should be free of:  
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Carbon  
D Loose Particles  
D Dust  
Cuts or tears  
Grease spots  
D Curled, bent or frayed edges  
Product Information 1-11  
Colored bond and photocopy paper (such as pink, yellow, or blue) can be used, as long as it meets these specifications:  
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Paper Size  
U.S. letter 8 1/2 in x 11 in, (216 x 279 mm)  
U.S. legal 8 1/2 in x 14 in, (215 x 356 mm)  
Executive 7.25 x 10.5 in, (184 mm x 267 mm)  
A4 metric 8.27 x 11.7 in, (210 mm x 297 mm)  
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Envelope Size  
U.S. No. 10 4.12 x 9.5 in, (105 x 241 mm)  
European DL 8.66 x 4.33 in, (220 x 110 mm)  
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Paper Type  
Cut sheet  
Cut Edge Conditions  
Finishing Dimensions  
Paper Grain  
Sharp blade cut, with no visible fray  
± 0.0313 inch of nominal, corners 90_± 0.20_  
Long grain  
Moisture Content  
Opacity  
4% to 6% by weight  
84% minimum  
Packaging  
Polylaminated moisture-proof ream wrap  
60 to 135 g/m2 (16 lb to 36 lb), 75 g/m2 (20 lb) recommended  
2 inch minimum (Dennison)  
Paper weight  
Wax Pick  
When loading paper, observe the following precautions:  
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Handle all paper by the edges only  
Load all paper types the same way  
Use only one paper type in the printer’s paper tray at a time  
Always load paper print side up in the media tray  
Plain paper has a print side which is not visible to the naked eye, so before removing paper from its package for use in  
the printer, check the outside package label. Always load the paper into the machine with the print side facing down.  
The print side will be indicated by an arrow or other symbol on the label.  
Avoid the following types of media:  
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Paper greater than 135 g/m2 (36 lb) or less than 60 g/m2 (16 lb)  
Paper with cutouts or perforations  
Multiple part forms  
Carbon copy forms  
Paper sizes other than those listed in this document  
1-12 Product Information  
Media Tray Capacities  
Sheet capacity for the various paper tray is as follows:  
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Access door assembly (automatic document feed tray for faxes to be sent)  
= 20 pages (paper weight ≤ 20 lb or 75 g/m2)  
Minimum paper width = 6 in. (152 mm)  
Maximum paper width = 8.5 in. (216 mm)  
Maximum paper length = 17 in. (432 mm)  
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Input Tray = 100 sheets at a paper weight ≤ 20 lb (75 g/m2) or 20 envelopes (U.S. No. 10 or European  
DL)  
Output tray = 100 sheets at a paper weight ≤ 20 lb (75 g/m2)  
Product Information 1-13  
Media Print Area  
Maximum printable area for the HP OfficeJet is dependent upon the media size being used. The printable areas for the  
media sizes are shown in the following diagram. Data on the minimum margins that can be set effectively and the  
amount of variation in those margins is shown in the table above the diagram. The minimum margins are also shown  
on the diagram.  
Paper Size  
Left Margin  
Right Margin  
Top Margin  
Bottom Margin  
U.S. Letter  
8.5 x 11 in.  
(215 x 279 mm)  
0.25 in. ± 0.04 in.  
0.25 in. ± 0.04 in.  
0.04 in. ± 0.04 in.  
0.42 in. ± 0.02 in.  
(6.4 mm ± 1.0 mm) (6.4 mm ± 1.0 mm) (1.0 mm ± 1.0 mm) (10.9 mm ± 0.06 mm)  
European A4  
210 x 297 mm  
(8.27 x 11.7 in.)  
3.4 mm ± 1.0 mm  
3.4 mm ± 1.0 mm  
1.0 mm ± 1.0 mm  
10.9 mm ± 0.06 mm  
(0.13 in. ± 0.04 in.) (0.13 in. ± 0.04 in.) (0.04 in. ± 0.04 in.) (0.42 in. ± 0.02 in.)  
Paper Size:  
U.S. Letter 8.5 x 11 in. (215 x 279 mm)  
U.S. Legal 11 x 14 in. (279 x 356 mm)  
European A4 210 x 297 mm (8.27 x 11.7 in.)  
1.0 mm  
(0.04 in.)  
Printable area  
Letter:  
Legal:  
A4  
8.0 by 10.5 in.  
(203 by 267 mm)  
8.0 by 13.5 in.  
(203 by 343 mm)  
198 by 284 mm  
(7.8 by 11.2 in.)  
10.9 mm  
(0.42 in.)  
U.S. = 0.25 in. (6.4 mm)  
A4 = 3.4 mm (0.13 in.)  
U.S. = 0.25 in. (6.4 mm)  
A4 = 3.4 mm (0.13 in.)  
Maximum Media Print Area  
1-14 Product Information  
Ordering Information  
Information on ordering exchange units under the HP Exchange program is provided with the program information in  
Chapter 6 of this manual.  
To order the supplies and accessories listed in the table below, contact your HP dealer. If your dealer is out of stock,  
you can order directly from HP for fast shipping service:  
Within the U.S.:  
Outside the U.S.:  
Call 1-800-538-8787 for all supplies/accessories except documents.  
Call 1-800-227-8164 to order user’s guides and technical reference guides.  
For phone numbers and addresses of contacts in Australia, Europe, China, India and Korea,  
refer to the appropriate Product Support table in Chapter 6. The various countries have  
different organizations to contact for support.  
Availability, technical information and items shipped with the HP OfficeJet are subject to change without notice.  
Ordering Information  
Supply/Accessory  
Centronics Parallel Interface Cable (shielded)  
High Capacity InkJet Print Cartridge  
HP Reorder Part Number  
HP C2950A (2 meter), or HP C2951A (3 meter)  
51626A  
Media  
HP Premium Transparency Film (U.S. Letter)  
HP Premium Transparency Film (European A4)  
HP Premium Glossy Paper (U.S. Letter)  
HP Premium Glossy Paper (European A4)  
C3834A  
C3835A  
C3836A  
C3837A  
HP OfficeJet and HP OfficeJet Series 300 User’s  
Guides  
Model 300  
Model 330  
Model 350  
United States (English)  
Australia (English)  
France (French)  
C4662-90001  
C4661-90001  
C4661-90021  
C4661-90003  
C4661-90005  
C4661-90011  
C4661-90000  
C4663-90001  
German (German)  
Netherlands (Dutch)  
United Kingdom (English)  
India (English)  
C4662-90020  
Korea (Hungu)  
C4661-90018  
China (Chinese)  
C4662-90016  
C2170-90099  
C2890-60064  
C4661-80001  
HP DeskJet 500 Series Technical Reference Guide  
Access Door (see diagram on next page)  
Tray Wire (Document Catch) (see diagram on next  
page)  
Output Tray Assembly (see diagram on next page)  
Tray Bridge (see diagram on next page)  
Input Tray Assembly (see diagram on next page)  
DOS Drivers  
C4661-60004  
C4661-40006  
C4661-60003  
C2890-10012 (Call HP Driver Distribution Center,  
Ph (303) 339-7009. Ask for the DOS Driver for HP  
OfficeJet.)  
Product Information 1-15  
Access Door Assembly  
part number C2890Ć60064  
Tray Wire (Document Catch)  
part number C4661Ć80001  
Output Tray Assembly  
part number C4661Ć60004  
Tray Bridge  
part number C4661Ć40006  
Input Tray Assembly  
part number C4661Ć60003  
Tray Assemblies  
1-16 Product Information  
2
Installation and Configuration  
Subject  
Page  
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3  
Using Printer Driver Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3  
Using Microsoft Windows 3.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4  
Using Microsoft Windows 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4  
Using DOS software applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4  
Hardware and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4  
Installing the HP OfficeJet Series 300 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4  
Running the HP OfficeJet Series 300 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7  
Running Eclipse FAX SE from the HP OfficeJet Series 300 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8  
Changing Parameters and Solving Problems with the OfficeJet Service  
Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9  
Running the Service Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9  
HP OfficeJet Service Application Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10  
Changing Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11  
Printing a Parameter Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12  
Setting the Front Panel Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13  
Setting Remote Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14  
Using Other PC Fax Programs With Models 330 and 350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15  
Installing Control Panel and One-Touch Overlays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16  
Installing a Print Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17  
Installing an Interface Cable for Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18  
Installing the Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19  
Installing a Tray Wire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19  
Installing an Access Door Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20  
Installing an Output Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20  
Installing an Input Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21  
Loading Paper in the Input (Paper) Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22  
Loading Envelopes in the Input (Paper) Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23  
Setting the Paper Size in the Front Panel Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24  
Setting Up for Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25  
Setting Up for Faxing (U.S. and Australian Installations) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26  
Receive fax calls only – no voice calls, on a dedicated fax line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26  
Receive fax and voice calls at the same phone number – without an answering machine . . . . . . . . . . . . . 2-27  
Receive fax and voice calls at the same phone number – with an answering machine . . . . . . . . . . . . . . . 2-28  
Receive fax and voice calls on the same line with distinctive ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29  
Setting Up for Distinctive Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30  
Setting the Reception Mode for Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31  
Setting the Number of Rings to Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32  
Selecting Tone or Pulse Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33  
Entering the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34  
Entering the Header Information (company name and fax number) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35  
Setting Up for Faxing (U.K. Installation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37  
Receive fax calls only – no voice calls, on a dedicated fax line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38  
Receive fax and voice calls at the same phone number – without an answering machine . . . . . . . . . . . . . 2-38  
Receive fax and voice calls at the same phone number – with an answering machine . . . . . . . . . . . . . . . 2-39  
Setting Up for Faxing (Germany Installation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-40  
Receive fax calls only – no voice calls, on a dedicated fax line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41  
Installation and Configuration 2-1  
Subject  
Page  
Setting Up for Faxing (Germany Installation) (Continued)  
Receive fax and voice calls at the same phone number – without an answering machine . . . . . . . . . . . . . 2-41  
Receive fax and voice calls at the same phone number – with an answering machine . . . . . . . . . . . . . . . 2-42  
Setting Up for Faxing (France Installation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43  
Receive fax calls only – no voice calls, on a dedicated fax line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44  
Receive fax and voice calls at the same phone number – without an answering machine . . . . . . . . . . . . . 2-44  
Receive fax and voice calls at the same phone number – with an answering machine . . . . . . . . . . . . . . . 2-45  
Setting Up for Faxing (Netherlands Installation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-46  
Receive fax calls only – no voice calls, on a dedicated fax line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-47  
Receive fax and voice calls at the same phone number – without an answering machine . . . . . . . . . . . . . 2-47  
Receive fax and voice calls at the same phone number – with an answering machine . . . . . . . . . . . . . . . 2-48  
2-2 Installation and Configuration  
Introduction  
In this chapter contains information about installing the software applications provided with HP OfficeJet Series 300,  
including the:  
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Printer Drivers  
(including Windows driver software)  
HP OfficeJet Series 300 Software  
(including the HP OfficeJet Series 300 Manager and Eclipse FAX SE (PC fax applications)  
Included is information about installing the:  
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control panel overlay (if a new one is being installed)  
print cartridge  
interface cable for printing  
power cord  
Instructions for installing the following customer orderable and installable parts are provided:  
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access door assembly  
output tray assembly  
input tray assembly  
tray wire (document catch) (installation is optional)  
Also provided is information on how to:  
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load paper  
load envelopes  
set the paper size in the menu  
set up for printing  
set up for faxing  
Using Printer Driver Software  
Detailed information on each of the software installations and their use is provided in the HP OfficeJet Series 300  
User’s Guides. Also, the applications guides provided with each driver will provide specific information for the  
installation and use of the software package.  
Refer to the options listed below to determine which printer driver the user needs to install to make his computer and  
software work with the HP OfficeJet. Printer drivers (also called printer software) are software files that control the  
user’s printer and allow his software application to access the printer’s features.  
Installation and Configuration 2-3  
Using Microsoft Windows 3.1  
Install the HP OfficeJet Series 300 Printer Software for Microsoft Windows 3.1 provided with the HP OfficeJet Series  
300 machine. See the documentation that came with the printer software for installation instructions.  
Using Microsoft Windows 95  
Ensure that the user has installed the HP OfficeJet Series 300 Printer Software for Microsoft Windows 95 provided  
with the HP OfficeJet Series 300 machine. See the documentation that came with the printer software for installation  
instructions.  
Using DOS software applications  
For each DOS software application used, the user must install a specific printer driver. The user’s DOS software  
application supplies printer drivers for many printer models. A printer driver that supports printer features may  
already be in the software application. A DOS driver disk can also be ordered separately from Hewlett-Packard Driver  
Distribution Center. See the section labeled “Ordering Information” in chapter 1of this guide for details on how to  
order this disk. Additional information is provided in this section, see Setting Up for Printing.  
Hardware and Software Requirements  
The following are the minimum computer system requirements:  
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Parallel port must support bidirectional communication  
4 Megabytes (MB) of Random Access Memory (RAM). 8 MB RAM recommended  
5 MB hard disk space  
Windows 3.1 operating system  
Note: To have the customer add the HP OfficeJet Series 300 Manager to the Windows  
StartUp group, so that the HP OfficeJet Series 300 Manager will run automatically  
whenever Windows is started, make sure that the PC has enough memory to run the  
HP OfficeJet Series 300 Manager simultaneously with all the other applications that  
will be run. Then, have the customer open the HP OfficeJet Series 300 Manager  
and StartUp groups, press the Ctrl key, and click and drag the HP OfficeJet Series  
300 Manager icon into the StartUp group.  
Installing the HP OfficeJet Series 300 Software  
The information provided here will help with the installation of the HP OfficeJet Series 300 Software including the  
HP OfficeJet Series 300 Manager and Eclipse FAX SE software applications. Additionally, other PC Fax programs  
usable with the HP OfficeJet Series 300 are described. Detailed information on custom installation and usage is  
provided in the HP OfficeJet Series 300 User’s Guide for each model.  
2-4 Installation and Configuration  
Use the following instructions when helping the user install the software for the first time in the HP OfficeJet Series  
300. Have the user perform the following steps:  
1. Check that the HP OfficeJet Series 300 device has been properly set up, and that it is connected to the computer,  
turned on, and has paper loaded.  
2. Close any open applications, saving files if necessary.  
3. Insert Disk 1 of the HP OfficeJet Series 300 software  
into the flexible disk drive.  
4. From the Windows Program Manager menu bar,  
choose File/Run. The Run dialog box appears.  
5. In the Command Line box, type one of the following commands, depending on which flexible disk drive is used:  
A:SETUP.EXE or B:SETUP.EXE.  
6. An “initializing” screen appears, followed by a screen that asks the user to select Standard Installation,  
Custom Installation, or Uninstall.  
We recommend that first-time users choose Standard Installation, which copies all the HP OfficeJet Series 300  
software to the hard disk and sets up the device for printing, scanning, and PC faxing. For information about Custom  
Installation, see “Performing a Custom Installation” in the HP OfficeJet Series 300 User’s Guide. For information  
about the uninstall option, see “Using the Uninstall Option” in the HP OfficeJet Series 300 User’s Guide.  
Click the Standard Installation button and then the OK button.  
7. A screen appears, allowing the user to specify the directory in which the HP OfficeJet Series 300 software will be  
installed. The default directory is C:\HPOJET.  
If this is acceptable, click the OK button. If it is not acceptable, follow the instructions on the screen to select a  
different directory. Then click the OK button.  
8. As installation takes place, screens are displayed that provide “must know” information about the HP OfficeJet  
Series 300. Reading these screens will give the user a head start on understanding how his new product works. Be sure  
he has read these screens completely before inserting a new installation disk.  
9. After all the files have been copied to the hard disk, the setup program tries to communicate with the  
HP OfficeJet Series 300.  
If the device is properly connected and turned on, a screen appears, giving the name of the port to which the HP  
OfficeJet Series 300 is connected. Click the OK button.  
10. If the setup program cannot find the HP OfficeJet Series 300, follow the troubleshooting instructions on the screen  
to correct the problem. Then click the Retry button. The setup program tries again to communicate with the HP  
OfficeJet Series 300. If it succeeds, a screen appears, giving the name of the port to which the HP OfficeJet Series 300  
is connected. Click the OK button.  
11. The PC Fax Cover Sheet Information dialog box appears. Complete it as directed, pointing and clicking in each  
field to fill it in. When finished, click the OK button.  
12. The Fax Header dialog box appears. Complete it as directed and click the OK button.  
Installation and Configuration 2-5  
13. The Fax Receive Mode dialog box appears. Complete it as directed and click the OK button.  
If This Is the User’s Situation ...  
Choose This Setting  
The user has a separate telephone number dedicated to re-  
ceiving fax calls only (no voice calls).  
Auto.  
The user has one telephone number for both voice and fax  
calls, and doesn’t have a telephone answering machine.  
The user has one telephone number for both voice and fax  
calls, and does have a telephone answering machine.  
Manual.  
Auto (The “rings to answer” setting  
of the answering machine must be  
less than that of the HP OfficeJet.)  
The user has one telephone number for both voice and fax  
Auto, and click the Distinctive Ring  
calls, and subscribes to a distinctive ringing service from the button in the Settings box.  
telephone company.  
14. The Dialing Mode dialog box appears. Complete it as directed and click the OK button.  
15. Next, the setup program creates the HP OfficeJet Series 300 program group and places it on the Windows desktop.  
It should look similar to this:  
The HP OfficeJet  
Manager icon  
Not present on the  
Model 300  
16. As a last step, the setup program gives the user the option of reading tips that will help him understand the basic  
functions of the new product.  
As the first “tips” screen appears, the HP OfficeJet Series 300 prints a Self Test report. This report shows samples of  
new internal fonts, reviews the factory device settings, notifies the user about any print cartridge problems, and  
provides product revision information.  
Have the user click the Exit button when ready to leave the setup program.  
If difficulties arise with the installation, review the following recommendations:  
Problem  
Recommended Action  
When reinstalling the soft-  
Use the setup program to uninstall the HP OfficeJet Series 300 software. Then  
ware, and the setup program try installing again.  
says there isn’t enough disk  
space.  
The user’s C: drive is full,  
The HP OfficeJet Series 300 software requires several files to reside in the drive  
so he tried to install the soft- that contains the Windows application. If that drive is full, the setup program  
ware on his D: drive, but the cannot install the HP OfficeJet Series 300 software. Have the user free as much  
setup program still says he  
don’t have enough disk  
space.  
space on the drive as he can by either deleting unneeded files or moving files to  
a different drive or onto diskettes. Then tell the user to try installing again.  
The setup program cannot  
If the user has followed the troubleshooting directions on the screen, the most  
locate the HP OfficeJet Se- likely problem is that a different centronics cable is needed. (About 10% of  
ries 300.  
centronics cables cannot support bidirectional communications.)  
There is also a chance that user’s PC’s centronics port is either not set up for or  
cannot support bidirectional communications.  
2-6 Installation and Configuration  
Problem  
Recommended Action  
The user is reinstalling the  
software. It ran correctly  
before, but now the setup  
program cannot locate the  
device.  
Make sure that the HP OfficeJet Series 300 Manager is not running. Have the  
user Exit from Windows and then try again. Make sure that (1) the device is  
properly cabled to the PC, (2) the device is turned on, and (3) the front panel  
says “Ready.”  
The user is trying to  
uninstall the software, but  
the setup program says it  
cannot delete the directory.  
Either the directory contains files that do not belong to the HP OfficeJet Series  
300, or one or more files are open. Ascertain which of these conditions exists  
by questioning the user. Correct the problem and try again.  
Running the HP OfficeJet Series 300 Manager  
The HP OfficeJet Series 300 Manager is one of two software applications that may be included with the HP OfficeJet  
Series 300. The other software application is Eclipse FAX SE (available on the Models 330 and 350, but not on the  
Model 300), which lets the user do PC faxing and scanning.  
The HP OfficeJet Series 300 Manager allows the user to manage the way that his or her HP OfficeJet Series 300  
works. It can be used it to do the following:  
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Monitor the status of the HP OfficeJet Series 300  
Print logs and reports  
Change the device settings that were made during installation, and make additional settings that control  
faxing, printing, and copying  
Note:  
The HP OfficeJet Series 300 Manager has one other important function: it must  
be running in order to use Eclipse FAX SE. It can be either open as a window  
or minimized.  
To run the HP OfficeJet Series 300 Manager, the user must double-click the HP OfficeJet Series 300 Manager icon,  
which is placed in the HP OfficeJet Series 300 group during installation. The HP OfficeJet Series 300 Manager  
window appears.  
The HP OfficeJet  
Manager icon  
Not present on the  
Model 300  
The user can minimize or close the HP OfficeJet Series 300 Manager as he would any other Windows application.  
Remember that when this application is closed, the user can make copies, print, and send and receive paper faxes, but  
cannot use Eclipse FAX SE to send and receive PC faxes or do PC scanning. (If the user has a Model 300, the Eclipse  
FAX SE is not available.)  
Detailed information on use of the Manager is provided in the HP OfficeJet Series 300 User’s Guide.  
Installation and Configuration 2-7  
Running Eclipse FAX SE from the HP OfficeJet Series 300 Manager  
The HP OfficeJet Series 300 Models 330 and 350 include a software application, Eclipse FAX SE, that allows the user  
to send and receive faxes directly to his or her PC, rather than to the device itself, and to do PC scanning.  
Note:  
Eclipse FAX SE is a separate application from the HP OfficeJet Series 300  
Manager, and is not available in the Model 300. Some of the settings that can be  
made with the HP OfficeJet Series 300 Manager affect PC faxing. In addition,  
the HP OfficeJet Series 300 Manager must be running in order to use Eclipse  
FAX SE. It can be either open as a window or minimized.  
There may be times when the user wants to run Eclipse FAX SE directly from the HP OfficeJet Series 300 Manager.  
To do so, from the HP OfficeJet Series 300 Manager menu bar, have the user choose File/Run Eclipse FAX SE.  
Eclipse FAX SE makes it possible for the user to do the following:  
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Set up to six phonebooks (lists of names and fax numbers) for use with PC faxes. (Phonebooks are  
similar to the Speed Dial entries that are used for paper faxing.)  
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Create a document in any Windows application and then fax it directly from the PC  
Receive faxes directly to the PC. Once an incoming fax has been received, the user can use Eclipse FAX  
SE to view, print, and delete it  
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Forward a fax that has been received to another recipient  
Fax a document to a file in order to use it later as a fax document  
Scan a document into the PC to be sent as a fax, saved as a file, or printed  
Add text and images to the faxes  
Modify cover pages and include a letterhead and previously created second sheets with faxes.  
Send two or more documents as a fax.  
There are three ways to run Eclipse FAX SE.  
1. In the HP OfficeJet Series 300 Manager menu bar, choose File/Run Eclipse FAX SE  
2. Double-click the Eclipse FAX SE icon in the HP OfficeJet Series 300 program window.  
The Eclipse FAX SE icon (not available in the Model 300)  
The Eclipse FAX SE window appears. Note the menu bar across the top of the window. For additional information on  
using the Eclipse FAX SE application, refer to the HP OfficeJet Series 300 User’s Guide for the user’s model.  
3. Click the Fax or Scan button in the AutoPrompt window.  
Detailed information on use of the Eclipse FAX SE is provided in the HP OfficeJet Series 300 User’s Guide.  
2-8 Installation and Configuration  
Changing Parameters and Solving Problems with the OfficeJet Service  
Application  
With assistance from a service representative, the OfficeJet Service Application is a program that allows the user to  
easily change OfficeJet parameters from the PC. The service representative will use this tool to diagnose OfficeJet  
problems by suggesting parameter changes. The user will key in the changes, and further testing will indicate whether  
or not the problem is solved.  
Running the Service Application  
Ensure the the HP OfficeJet is connected and powered on. If the HP OfficeJet is not connected and powered on, your  
attempt to run the service application will produce the following error message:  
Windows 3.1 system: To run the Service Application, perform the following steps.  
1. From the Program Manager, choose File, then Run.  
2. Type the pathname: c:\hpojet\mgr\service.exe. The executable filename that you must run is service.exe.  
Note: The actual pathname may differ from c:\hpojet\mgr\service.exe after a  
custom installation. However, the service.exe file will always be in the  
same directory as the OfficeJet Manager.  
3. Click OK. The window that will appear is shown on the next page of this guide.  
Windows 95 system: To run the Service Application, perform the following steps.  
1. Click on Start. Then choose Run.  
2. Type the pathname: c:\hpojet\mgr\service.exe. The executable filename that you must run is service.exe.  
Note: The actual pathname may differ from c:\hpojet\mgr\service.exe after a  
custom installation. However, the service.exe file will always be in the  
same directory as the OfficeJet Manager.  
3. Click OK. The window that will appear is shown on the next page of this guide.  
Installation and Configuration 2-9  
The following window will appear:  
To access the HP OfficeJet Service Application, type the password solo. Then click OK. There will be a delay of  
approximately 5 to 12 seconds before the HP OfficeJet Series 300 service application appears on the screen.  
HP OfficeJet Service Application Characteristics  
When the HP OfficeJet Service Application is up and running, its window will appear as follows:  
Note: The “Code revision” number or “Last four error codes” numbers may differ  
from those shown.  
The OfficeJet Service Application contains five tab windows. They are:  
D
D
D
D
D
Information Displays the code revision and the last four system error codes  
Parameters  
Report  
Used to change HP OfficeJet Parameters  
Used to print an HP OfficeJet Parameter Report  
Used to set the HP OfficeJet front panel language  
Used to set the Remote Service ON or OFF  
Language  
Remote  
2-10 Installation and Configuration  
Click on the tab (Information, Parameters, Report, Language, or Remote to move between windows.  
The Apply button applies the selected parameter, language, or remote setting to the HP OfficeJet.  
Exiting the Service Application  
C
A
U
T
I
O
N
Whenever exiting the Service Application Program, allow 5 to 10 seconds for the hardware to  
terminate the factory and service capability.  
To exit or quit the program, click on the Exit button. After depressing the Exit button, be sure to wait 5 to 10 seconds  
for the hardware to terminate the factory and service capability before taking any other action. During the transition  
observe the HP OfficeJet front panel LCD display for the following events:  
D
D
D
The phrase “Enter header number” appears on the top line of the HP OfficeJet LCD display.  
A string of characters appears on the bottom line of the HP OfficeJet LCD display.  
The HP OfficeJet LCD display blanks out briefly and returns to the normal “ready” state  
Changing Parameters  
Clicking on the “Parameters” tab in the service application main menu causes the window to appear as follows:  
To change an HP OfficeJet parameter, perform the following steps:  
1. Enter the parameter number.  
2. Click on Retrieve to display the current value.  
3. Type the new value in the Enter new value dialog box.  
Note: If the user enters the same value in the “Enter new value” dialog box that appears  
in the “Current value” Dialog box, the Retrieve and Apply buttons will be grayed  
Installation and Configuration 2-11  
out. Either change the value in the “Enter new value” dialog box or enter a new  
parameter number into the Parameter number dialog box.  
4. Click on the Apply button to set the HP OfficeJet with the new parameter value.  
If you want to change another parameter, repeat step 1.  
Because there is no minimize button, use the alt and tab keys to hide or show the HP OfficeJet Service Application  
window if another application has covered the Service Application window.  
Exiting the Service Application  
C
A
U
T
I
O
N
Whenever exiting the Service Application Program, allow 5 to 10 seconds for the hardware to  
terminate the factory and service capability.  
To exit or quit the program, click on the Exit button. After depressing the Exit button, be sure to wait 5 to 10 seconds  
for the hardware to terminate the factory and service capability before taking any other action. During the transition  
observe the OfficeJet front panel LCD display for the following events:  
D
D
D
The phrase “Enter header number” appears on the top line of the HP OfficeJet LCD display.  
A string of characters appear on the bottom line of the HP OfficeJet LCD display.  
The HP OfficeJet LCD display blanks out briefly and returns to the normal “ready” state  
Printing a Parameter Report  
Clicking on the “Report tab in the service application main menu causes the window to appear as follows:  
To print a parameter report, click on the Print parameter report button.  
Note:  
There is a 5 second delay before printing begins.  
2-12 Installation and Configuration  
Exiting the Service Application  
C
A
U
T
I
O
N
Whenever exiting the Service Application Program, allow 5 to 10 seconds for the hardware to  
terminate the factory and service capability.  
To exit or quit the program, click on the Exit button. After depressing the Exit button, be sure to wait 5 to 10 seconds  
for the hardware to terminate the factory and service capability before taking any other action. During the transition  
observe the OfficeJet front panel LCD display for the following events:  
D
D
D
The phrase “Enter header number” appears on the top line of the HP OfficeJet LCD display.  
A string of characters appears on the bottom line of the HP OfficeJet LCD display.  
The HP OfficeJet LCD display blanks out briefly and returns to the normal “ready” state  
Setting the Front Panel Language  
Clicking on the “Language” tab in the service application main menu causes the window to appear as follows:  
Select the language. Then Click Apply to set the front panel language.  
Note:  
It takes 0 to 59 seconds (30 seconds on average) for the front panel menu of  
the OfficeJet to change.  
Exiting the Service Application  
C
A
U
T
I
O
N
Whenever exiting the Service Application Program, allow 5 to 10 seconds for the hardware to  
terminate the factory and service capability.  
To exit or quit the program, click on the Exit button. After depressing the Exit button, be sure to wait 5 to 10 seconds  
for the hardware to terminate the factory and service capability before taking any other action. During the transition  
observe the OfficeJet front panel LCD display for the following events:  
Installation and Configuration 2-13  
D
D
D
The phrase “Enter header number” appears on the top line of the HP OfficeJet LCD display.  
A string of characters appears on the bottom line of the HP OfficeJet LCD display.  
The HP OfficeJet LCD display blanks out briefly and returns to the normal “ready” state  
Setting Remote Service  
Clicking on the “Remote” tab in the service application main menu causes the window to appear as follows:  
Click the square by the text,“Enable remote operation” to select On, then click “Apply”. Enabling remote operation  
allows a service representative to diagnose HP OfficeJet from a remote location. When remote operations are  
complete, click the square by the text, “Enable remote operation”a second time to select Off, then click “Apply”.  
Exiting the Service Application  
C
A
U
T
I
O
N
Whenever exiting the Service Application Program, allow 5 to 10 seconds for the hardware to  
terminate the factory and service capability.  
To exit or quit the program, click on the Exit button. After depressing the Exit button, be sure to wait 5 to 10 seconds  
for the hardware to terminate the factory and service capability before taking any other action. During the transition  
observe the OfficeJet front panel LCD display for the following events:  
D
D
D
The phrase “Enter header number” appears on the top line of the HP OfficeJet LCD display.  
A string of characters appears on the bottom line of the HP OfficeJet LCD display.  
The HP OfficeJet LCD display blanks out briefly and returns to the normal “ready” state  
2-14 Installation and Configuration  
Using Other PC Fax Programs With Models 330 and 350  
The user can use most Windows-based PC fax software that supports standard CAS modems with the HP OfficeJet  
Models 330 and 350. If the user is in doubt as to which applications can be used with the HP OfficeJet Series 300  
Models 330 and 350, have him refer to the Software Compatibility Matrix that came with the machine. Please note  
that the HP OfficeJet Series 300 Manager must be installed and running in order to use PC fax software with the HP  
OfficeJet Series 300 Models 330 and 350.  
If the installation fails for any reason, have the user refer to the application’s installation instructions or to the  
“Troubleshooting” section in the HP OfficeJet Model 330 or 350 User’s Guide, Chapter 6.  
Note: In order to run the HP OfficeJet Series 300 Manager and Eclipse FAX SE for PC  
faxing and scanning, the user must be running Windows in 386 Enhanced Mode.  
(To find out which mode the user is running, have him or her choose Help/About  
Program Manager from the Windows Program Manager menu bar.) If the user has  
an 80386 processor with at least 2 MB of RAM, the user’s PC should run Windows  
in 386 Enhanced Mode by default. If the user has a 386 PC with at least 1 MB of  
RAM but the user’s PC does not run Windows 386 mode by default, the user can  
cause it to run in this mode by typing WIN/3 to run Windows, rather than WIN.  
Installation and Configuration 2-15  
Installing Control Panel and One-Touch Overlays  
Each HP OfficeJet Series 300 is shipped with a control panel overlay appropriate for the country of destination  
installed. The overlay has the HP logo and HP Model 300, Model 330, or Model 350 name as well as the control panel  
button names printed on it. If an overlay needs to be installed, remove the protective cover from the back of the overlay  
and carefully position the overlay on the control panel. Then press the overlay into place and remove the protective  
cover from the top of the overlay. The illustration below shows the overlay in place with the protective cover being  
removed.  
One-Touch Speed Dial  
SL50A  
Removing the Protective Cover from the Top of the Control Panel Overlay  
Each HP OfficeJet Series 300 is shipped with a One-Touch speed dial overlay and clear plastic protective cover for the  
overlay installed. If a new overlay and protective cover need to be installed, position the overlay and cover over the  
one-touch buttons as shown below. Press the overlay into place. Then place the protective cover over the overlay.  
Insure that the tabs on the protective cover are properly seated.  
Tab  
Protective  
Cover  
Overlay  
One-Touch Buttons  
FX-75  
Placing the OneĆTouch Speed Dial Overlay and Protective Cover Over the OneĆTouch Pane  
2-16 Installation and Configuration  
Installing a Print Cartridge  
With the control panel and top cover open, locate  
the print cartridge cradle inside the HP OfficeJet  
Series 300, near on the right side.  
Open the print cartridge box and container, then  
grasp the print cartridge by the green top and remove  
the cartridge from the container. Gently remove both  
pieces of tape – blue and white – covering the ink  
nozzles and vent hole.  
1
2
CAUTIONS: 1) If the user doesn’t remove the white  
tape, the cartridge will prematurely fail.  
2) Be careful not to touch the ink nozzles or the  
copper contacts. Fingerprints may damage them.  
Print cartridge cradle  
SL42A  
SL16  
Remove both pieces of tape!  
Place the print cartridge down into the cradle as  
shown. Align the green arrow on the cartridge  
top with the green dot on top of the cradle.  
Push the green arrow toward the green dot until  
3
4
the cartridge snaps into place.  
SL42  
SL43  
Close the top cover, then close the control panel.  
5
Helpful Hint:  
Be sure to close the control panel firmly, until it  
snaps into place.  
SL18A  
Installation and Configuration 2-17  
Installing an Interface Cable for Printing  
The user must purchase separately a shielded Centronics bi-directionsl parallel interface cable  
to connect the HP OfficeJet Series 300 to his computer for printing. He or she can use the HP  
C2950A (2 meter) or the HP C2951A (3 meter) Centronics parallel cable. See chapter 1of  
this guide for ordering information.  
Make sure the computer is turned off by pressing  
“O” on the On/Off switch (located on the left side  
of the machine’s base). Then remove the output  
tray from the HP OfficeJet Series 300 and set it  
aside.  
Place the HP OfficeJet Series 300 on a stable  
surface at a safe distance from the edge. Then tilt  
and rotate it on its side so that the bottom of the  
unit faces the user as shown below. Connect the  
printer end* of the interface cable firmly to the  
interface port on the HP OfficeJet.  
1
2
* The printer end of the interface cable has  
notches, and the computer end has screws.  
Output Tray  
SL54  
SL6  
Snap both clips into the notches on the connector  
as shown.  
Return the HP OfficeJet Model Series 300 to its  
upright position, making sure it does not rest on  
the interface cable. Insert the output tray.  
3
4
Now connect the computer end of the interface  
cable to the parallel (LPT 1) port on the  
computer and tighten the screws on the  
connector (not shown).  
SL31  
SL51  
2-18 Installation and Configuration  
Installing the Power Cord  
Make sure the printer is turned off by pressing  
Look on the back of the HP OfficeJet Series 300  
and locate the power socket. Then plug the power  
cord connector firmly into the power socket.  
1
2
“O” on the On/Off switch (located on the left side  
of the machine’s base).  
WARNING: To avoid the possibility of electric  
shock, plug the other end of the cord into a  
grounded electrical outlet only.  
Power  
socket  
SL27  
SL53  
Installing a Tray Wire  
The document catch tray will hold the original documents after they have been scanned for faxing or copying.  
Install the tray wire in the holes provided at the front of the output tray.  
Ensure that the ends of the tray wire are securely in the holes.  
1
Tray Wire  
SL84  
Installation and Configuration 2-19  
Installing an Access Door Assembly  
The access door assembly contains the document feed tray and extender and adjustable paper size guides.  
Originals of faxes to be sent or documents to be copied are placed on the feed tray for processing.  
The tray extender can be raised to support legal size documents being faxed or copied.  
The paper size guides are adjusted to fit the size of the original document being sent or copied.  
To remove the old access door assembly, lift  
open the control panel assembly and raise the  
access door assembly to the fully open position.  
Flex out the sides of the access door near  
the lower corners and lift the access door  
assembly straight up to remove it.  
Flex out the sides of the access door near the  
lower corners and lower the new access door  
assembly into place.  
Close the access door and control panel  
assemblies.  
2
1
Be sure to close the control panel firmly, until it  
snaps into place.  
SL30A  
SL30B  
Installing an Output Tray  
The output tray collects faxes, print jobs, reports and copies after they are received and printed.  
Remove the old output tray from the HP OfficeJet  
Series 300.  
Install the new output tray into the HP OfficeJet  
Series 300.  
1
2
SL51  
SL6  
2-20 Installation and Configuration  
Installing an Input Tray  
The input tray is also known as the paper supply tray. This tray is where paper is loaded for the printing  
of received faxes, print jobs, reports and copies. The tray holds 100 sheets of paper.  
Remove the output tray from the HP OfficeJet  
Series 300.  
Remove the old tray by pulling the input tray for-  
ward to expose the flex tabs. Press down firmly  
on the two flex tabs and pull the input tray out of  
the unit. If the tray does not easily release, the  
user may need to slide the tray in slightly, press  
the flex tabs down again and pull the tray forward  
and out of the unit..  
1
2
Flex Tab  
Flex Tab  
SL6  
SL2  
Pull the input tray out and check the posi-  
tion of the paper size setting. Adjust if  
necessary.  
When installing the new input tray, ensure  
that the tray is properly aligned with its seat  
and slide it all the way into the machine.  
4
3
Slide the green paper guide until it snaps into  
place at the appropriate paper size setting.  
Note: Only letter-, legal-, and A4-size paper  
can be loaded for fax reception and copying.  
Be sure to set the paper size in the menu.  
Paper Guide  
SL5  
SL3A  
Installation and Configuration 2-21  
Loading Paper in the Input (Paper) Tray  
Pull the input tray out until it is fully extended.  
Check the position of the paper size setting  
and adjust if necessary.  
1
2
Slide the green paper guide until it snaps into  
place at the appropriate paper size setting.  
Note: Only letter-, legal-, and A4-size paper  
can be loaded for fax reception and copying.  
Be sure to set the paper size in the menu.  
Remove the tray bridge by lifting it up and  
off of the handle grip..  
Paper Guide  
Tray Bridge  
SL2  
SL3  
Up to 100 sheets (about 1 cm. or 1/2-inch thick  
stack) can be loaded into the tray.  
3
4 Helpful Hints:  
Do not force the input tray all the way in when  
closing it. The paper must not buckle or a paper  
jam could occur.  
Load the paper (print side down), aligning the  
right edge of the paper to the right side of the  
tray. The paper stack should fit underneath the  
grip on the input tray handle.  
This table lists the allowable paper sizes.  
Install the tray bridge by pressing it down  
onto the handle grip.  
Description Size  
8.5 x 11 inches (216 x 279 mm)  
8.27 x 11.7 inches (210 x 297 mm)  
8.5 x 14 inches (216 x 356 mm)  
Letter  
1
A4  
Legal  
2
7.25 x 10.5 inches (184 x 267 mm)  
Executive  
The tray bridge lifts printed faxes and pages  
above the paper tray handle to prevent them  
from becoming jammed inside the machine.  
(The tray bridge must be used when receiving  
faxes to legal-size paper or when printing on  
glossy paper or HP Premium Transparency  
Film.)  
Input Tray Handle Grip  
1 A4 is the standard size for letters in European countries.  
SL28  
2
The user cannot make copies or receive faxes on this paper  
size.  
2-22 Installation and Configuration  
Loading Envelopes in the Input (Paper) Tray  
Pull the input tray out until it is fully extended.  
Load up to 20 envelopes flap up, with the  
top edge aligned to the right side of the  
HP OfficeJet Series 300, as shown.  
1
2
The user can remove the output tray to facilitate  
envelope loading as shown in this procedure. Be  
sure to install the output tray before printing.  
SL8  
SL7  
Slide the green paper guide until it snaps into  
place at the appropriate envelope size setting.  
The envelope guide will pop up to keep the  
envelopes vertically aligned. Install the output  
tray if not already installed.  
Install the output tray. If necessary refer to  
“Installing an Output Tray” earlier in this  
chapter.  
3
4
Helpful Hints:  
Do not force the input tray all the way in when  
closing it. The envelopes must not buckle or a  
paper jam could occur.  
An “out of fax paper” error will display on the  
front panel card of the HP OfficeJet Manager, if  
it is open. Although the device is unable to de-  
tect the presence of envelopes even when prop-  
erly loaded, it will print them.  
The following table lists the two allowable  
envelope sizes. Note that copies cannot be  
made and faxes cannot be received on any  
envelopes. Be sure to set the paper size in the  
menu to envelopes before printing.  
Paper Guide  
Description Size  
U.S. No. 10  
envelope  
U.S. No. 10  
envelopes  
9.5 x4.12 inches (241x105 mm)  
8.66x4.33 inches (220x110mm)  
European DL  
envelope  
SL9  
European DL  
envelopes  
Installation and Configuration 2-23  
Setting the Paper Size in the Front Panel Menu  
The paper size in an HP OfficeJet Series 300 is setup during installation of the software but can be changed using the  
HP OfficeJet Series 300 Manager software by selecting the Loaded Paper Size in the HP OfficeJet Series 300 Setup  
dialog box as described in the HP OfficeJet Series 300 User’s Guide for the user’s model.  
The paper size can also be set using the front panel menu as described below.  
Set the paper size in the menu to match the paper size loaded in the input tray. Setting the paper size allows the  
HP OfficeJet Series 300 to scale incoming faxes to fit the paper size loaded. The factory setting is Letter (8 1/2  
x 11 inches). If Letter size paper is loaded, no change is required unless the menu setting was previously  
changed and not reset to Letter size. If Legal or Envelope sizes are loaded, set the menu to the appropriate size.  
Using  
these buttons:  
Do this:  
For this display:  
Menu  
1. Press the Menu button to display  
MENU  
Time/Date, Header  
the menu.  
2. Press Right Arrow multiple  
MENU  
Paper Size  
times to move to “Paper Size.”  
3. Press Enter/Save to select “Paper  
Size.” The selected paper size is  
marked with an asterisk (*).  
Enter/Save  
PAPER SIZE  
Letter (8.5 x 11 in) *  
4. Press Right Arrow multiple times  
to move to the desired setting.  
(The example is “Legal.”)  
PAPER SIZE  
Legal (8.5x14 in)  
Enter/Save  
Enter/Save  
PAPER SIZE  
Legal (8.5x14 in) *  
5. Press Enter/Save to select the  
displayed setting. An asterisk (*)  
denotes the new selection.  
Ready  
Auto  
6. Press Enter/Save to return to the  
Ready display.  
Oct-10-95 10:47 AM  
2-24 Installation and Configuration  
Setting Up for Printing  
Using an HP OfficeJet Series 300 machine with the HP OfficeJet Series 300 Manager to control printing is briefly  
described earlier in this section. Detailed and custom setup information is provided in the HP OfficeJet Series 300  
User’s Guide for the user’s model.  
In order to use the HP OfficeJet Series 300 printer function with a PC, the interface cable and a printer driver must be  
installed to make the computer and computer software work with the HP OfficeJet. Printer drivers are software files  
that control the printer and allow the computer software applications to access the printer’s features.  
The HP OfficeJet Series 300 will work with Microsoft Windows 3.1, Windows 95, and DOS software applications.  
Windows drivers are supplied with the HP OfficeJet Series 300. The user’s DOS application may have the appropriate  
driver, if not, a separate DOS driver disk can be ordered from HP Driver Distribution Division. See the section,  
“Ordering Information” in chapter 1. Install the drivers according to the instructions supplied with the drivers. Since  
the HP OfficeJet Series 300 is compatible with HP DeskJet 520 and 510 printers, applications drivers for these  
printers can be used with the HP OfficeJet Series 300.  
Note: If using both Windows and DOS applications, be sure to exit Windows before  
running the DOS applications. Do not run DOS applications from the MS-DOS  
prompt from within Windows.  
Each DOS software application requires a specific printer driver. Access to some printer features such as font selection  
depends on the application and driver installed.  
Determine if the user’s software application provides a printer driver that he or she can use.  
Check the printer selection or printer setup menu in the user’s software application for a list of printer models. The list  
below identifies recommended printer driver selections the user can use with the HP OfficeJet Series 300 and the type  
of support that each offers:  
Use this printer driver selection: For this type of printer support:  
HP DeskJet 520 printer  
HP DeskJet 510 printer  
HP DeskJet 550C printer  
HP DeskJet Portable printer  
All printer features  
All printer features  
All printer features (except color)  
All printer features except  
envelope printing  
HP DeskJet 500 printer  
All printer features except for some  
fonts and envelope printing  
Note: Unlike the HP DeskJet 520 printer, the HP OfficeJet Series 300 cannot be used with  
external font cartridges nor accept character fonts downloaded from the PC.  
Have the user select the printer driver using the instructions provided in the software application manual.  
If the HP DeskJet 520 printer is not listed in the application, use one of the alternate printer drivers listed and have the  
user contact his software company to determine if an HP DeskJet 520 printer driver is available. The user could also  
try the HP DeskJet, HP DeskJet+ or other HP printer driver.  
Note: The user may need to add or change the MODE statement in the user’s  
AUTOEXEC.BAT file. The MODE statement tells the user’s computer where to  
send printing information. This statement is not always required. If the HP  
OfficeJet Series 300 will not print, have the user check the AUTOEXEC.BAT file to  
make sure the MODE statement for a Centronics bidirectional parallel connection  
to the LPT 1 port is: MODE LPT 1:,,P. If the user is not familiar with the  
AUTOEXEC.BAT file, have the user refer to the DOS manual for information.  
If the HP OfficeJet Series 300 will not print, reconnect the interface cable and try again before referring to the  
troubleshooting chapter in this manual.  
Installation and Configuration 2-25  
Setting Up for Faxing (U.S. and Australian Installations)  
Using an HP OfficeJet Series 300 with the HP OfficeJet Series 300 Manager and Eclipse FAX SE to control faxing is  
briefly described earlier in this section. Detailed information is provided in the HP OfficeJet Series 300 User’s Guide  
for the user’s model. On an HP OfficeJet Series 300, reception mode is set during installation of the software, but can  
be changed using the HP OfficeJet Series 300 Manager software as described in the HP OfficeJet Series 300 User’s  
Guide for the user’s model.The reception mode can also be changed from the front panel as described later in this  
chapter.  
The following four types of installations are the ones recommended for use with the HP OfficeJet Series 300 to  
achieve the best call-handling results. While other situations are possible, it is recommended that one of these be used.  
Determine which installation most closely meets the user’s needs and follow the instructions given.  
D
D
D
D
Receive fax calls only – no voice calls, on a dedicated fax line  
Receive fax and voice calls at the same phone number – without an answering machine  
Receive fax and voice calls at the same phone number – with an answering machine  
Receive fax and voice calls on the same line with distinctive ring  
After selecting the best installation to meet the user needs, the correct reception mode and certain station specific  
information will need to be set up. The procedures to accomplish this are in the following topics:  
D
D
D
D
D
D
Setting up for Distinctive Ring  
Setting the Reception Mode for incoming calls  
Setting the number of rings to answer  
Selecting Tone or Pulse dialing  
Entering the Date and Time  
Entering the header information (company name and fax number)  
Note: The HP OfficeJet Series 300 is not supported with roll-over phone systems (such as  
the automatic answering systems often used in large companies), voicemail, call  
waiting, and some other advanced features provided by the user’s phone company.  
If the user has call waiting or other features that can be temporarily turned off by  
pressing a series of buttons on the user’s phone, we recommend that having the user  
turn them off while sending and receiving faxes with the HP OfficeJet Series 300.  
Check with the user’s phone company if the user needs help.  
Receive fax calls only – no voice calls, on a dedicated fax line  
This installation is recommended when using a separate telephone line and number dedicated to receiving faxes only  
(no voice calls). Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack with the  
telephone cord provided with the machine and setting the Receive Mode to Auto. Auto receive mode is the factory  
default set at shipment. If the setting was changed and the user wants to use Auto mode reception, have the user set the  
mode to Auto. Instructions for setting the Reception Modes are provided later in this chapter.  
Note: In Auto receive mode, the HP OfficeJet Series 300 will pick up the line after  
detecting the number of rings specified in the Rings to Answer setting and then  
send a fax tone signal to the calling fax machine to start communication. The fax is  
then sent and the HP OfficeJet Series 300 will start to receive it. The Rings to  
Answer setting is user defined through the front panel menu. The user can choose  
from 2 to 5 rings. The factory default is 2 rings.  
2-26 Installation and Configuration  
Receive fax and voice calls at the same phone number – without an answering machine  
This installation is recommended when using one telephone number for both fax and voice calls and not using a  
telephone answering machine. Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall  
jack, connecting a telephone directly to the HP OfficeJet Series 300 and setting the Receive Mode to Manual.  
Instructions for setting the Receive Modes are provided later in this chapter.  
HP OfficeJet  
Series 300  
Telephone Wall Jack  
Optional: The user can  
connect a telephone to  
the “TEL” socket of the  
HP OfficeJet Series 300  
for outgoing voice calls  
if desired.  
Cord to socket labelled “LINE”  
SLX19  
Note: In Manual receive mode the HP OfficeJet Series 300 will never pick up the line to  
answer a call. All calls must be answered manually. Voice calls are treated as  
normal voice calls by answering the phone. To receive a fax, the user must first  
answer the phone, listen for the fax tone and then press the Start/Copy button on  
the front panel. For fax calls, the user must use the telephone that is directly  
connected to the TEL jack on the back of the HP OfficeJet Series 300. After  
answering the phone and the caller notifies the user that a fax is about to be sent to  
him, or the user hears a fax tone, presses the Start/Copy button and then hangs up  
the telephone. The fax is then sent and the HP OfficeJet Series 300 will start to  
receive it.  
If the user has a shared fax/voice line and wants to be able to receive faxes  
automatically, the user cannot use Manual receive mode. To receive faxes  
automatically, the user needs to either connect an answering machine to the HP  
OfficeJet Series 300 and use Auto receive mode or, if the user’s phone company has  
a distinctive ringing service available, he could connect his HP OfficeJet Series 300  
to receive fax and voice calls on the same line with distinctive ring in Auto receive  
mode. Information on using an answering machine or distinctive ring are provided  
later in this chapter.  
HP OfficeJet  
Series 300  
Telephone Wall Jack  
Cord to socket labelled “TEL”  
Telephone  
Cord to socket labelled “LINE”  
SLX20  
Installation and Configuration 2-27  
Receive fax and voice calls at the same phone number – with an answering machine  
This installation is recommended when using one telephone number for both fax and voice calls and using a telephone  
answering machine. Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack,  
connecting a telephone answering machine directly to the HP OfficeJet Series 300 and setting the Receive Mode to  
Auto. Instructions for setting the Receive Mode are provided later in this chapter, but, with an answering machine  
connected, ensure that the rings to answer setting of the HP OfficeJet is greater than the rings to answer setting of the  
answering machine. If the answering machine has answered, the HP OfficeJet will eavesdrop and take the call if  
another fax machine is calling. Two scenarios are possible when using an answering machine – one where the  
telephone handset is an attached part of the answering machine and one where the telephone is a separate item that  
must be connected to the answering machine that is directly connected to the HP OfficeJet Series 300. Both scenarios  
are depicted in the following diagram.  
HP OfficeJet  
Series 300  
Telephone Wall Jack  
Answering Machine  
Cord to socket labelled “LINE”  
Cord to socket labelled “TEL”  
Telephone  
To TAM socket labelled “TEL”  
To TAM socket labelled “Line” or “Wall”  
Note: TAM stands for Telephone Answering Machine  
SLX22  
Note: In Auto receive mode, if an answering machine has answered, the HP OfficeJet  
Series 300 will eavesdrop and, if a calling fax is detected, will pick up the line after  
detecting the number of rings specified in the Rings to Answer setting. It will then  
send a fax tone signal to the calling fax machine to start communication. If no  
answering machine has answered, the OfficeJet will wait to detect the number of  
rings specified in the Rings to Answer setting. It will then send a fax tone signal to  
the calling fax machine to start communication. The fax is then sent and the HP  
OfficeJet Series 300 will start to receive it. The Rings to Answer setting is user  
defined through the front panel menu. The user can choose from 1 to 5 rings. The  
factory default is 2 rings, but it should be set to a number greater than the number  
of rings to answer setting of the answering machine, if one is connected.  
2-28 Installation and Configuration  
Receive fax and voice calls on the same line with distinctive ring  
This installation is recommended when using one telephone number for both fax and voice calls and using a  
distinctive ringing service through the local telephone company. The telephone company’s distinctive ring service  
allows the use of 2 or 3 phone numbers on the same phone line. The HP OfficeJet Series 300, however, will only accept  
up to 2 numbers on a single line. Each of the phone numbers will have a distinctive ringing pattern: The first phone  
number will have a single ring (ring) and the second will have a double ring (ring-ring) pattern. When activated, the  
HP OfficeJet Series 300 distinctive ring feature can use the ring patterns to distinguish between fax and voice calls  
received on the same line. The feature will need to be set to On in the HP OfficeJet Series 300 if distinctive ring is to be  
used. If not used, the feature must be deactivated. Factory default for the feature is Off.  
Note: The distinctive ring feature is not available in all local telephone system networks.  
Currently, only certain U.S. regions and some Asian countries offer the service. The  
local telephone company should be contacted for availability of the service.  
This application can be used either with or without an answering machine attached to the HP OfficeJet Series 300.  
Installation and setup for use of distinctive ring is as follows:  
1. Connect the HP OfficeJet Series 300 to the telephone wall jack.  
2. If an answering machine is to be used, connected it to the HP OfficeJet Series 300, or to a separate wall jack.  
3. Set the HP OfficeJet Series 300 Receive Mode to Auto, or fax calls will not be received.  
4. Also, if connecting an answering machine for voice calls on this line, make sure the Rings to Answer setting on the  
HP OfficeJet Series 300 is set to a number greater than the setting on the answering machine that controls the number  
of rings before answering. For example, if the answering machine is set to 2 rings to answer, set the HP OfficeJet  
Series 300 to 3 or more rings to answer. CAUTION: If the user doen’t do this, he or she may not receive fax calls  
properly. Instructions on setting the Receive Mode and HP OfficeJet Series 300 Rings to Answer number are given  
later in this chapter.  
HP OfficeJet Series 300  
Optional: The user can  
connect a telephone or  
answering machine to the  
“TEL” socket of the HP  
OfficeJet Series 300.  
Cord to socket labelled “LINE”  
SLX19  
Telephone Wall Jack  
Note: If using the telephone company’s distinctive ring service, have the single-ring  
assigned to the phone number at which voice calls are to be received and the  
multiple-rings assigned to the phone number(s) at which the fax calls are to be  
received. When the HP OfficeJet Series 300’s Distinctive Ring feature is set to On,  
it will only answer the phone and receive faxes when it detects any multiple ring  
pattern.  
The factory default setting for the HP OfficeJet Series 300 distinctive ring feature is Off. The feature should not be set  
to On unless the user has already subscribed to the telephone company’s distinctive ring service. If set to On before  
service is established, the HP OfficeJet Series 300 will not receive faxes automatically.  
Installation and Configuration 2-29  
Setting Up for Distinctive Ring  
Distinctive Ring in an HP OfficeJet Series 300 is set Off, but can be set On using the HP OfficeJet Series 300 Manager  
software by selecting the Distinctive Ring in the Receive Fax Setup dialog box as described in the HP OfficeJet Series  
300 User’s Guide for the user’s model. To set the HP OfficeJet Series 300 distinctive ring feature to On at the front  
panel, use the following instructions:  
Do this:  
Using these buttons:  
For this display:  
Menu  
MENU  
Time/Date, Header  
a. Press the Menu button to display the menu.  
b. Press Right Arrow multiple times to move to  
MENU  
“Fax Settings.”  
Fax Settings  
Enter/Save  
FAX SETTINGS  
Speed Dial Setup  
c. Press Enter/Save to select “Fax Settings.”  
FAX SETTINGS  
Phone Setup  
d. Press Right Arrow multiple times to move to  
“Phone Setup.”  
Enter/Save  
PHONE SETUP  
Rings to Answer  
e. Press Enter/Save to select “Phone Setup.”  
f. Press Right Arrow multiple times to move to  
PHONE SETUP  
Distinctive Ring  
“Distinctive Ring.”  
g. Press Enter/Save to select “Distinctive Ring.”  
Note that an asterisk (*) denotes the current  
selection.  
Enter/Save  
DISTINCTIVE RING  
Off  
*
h. Press Right Arrow to move to the desired  
DISTINCTIVE RING  
On  
setting..  
Enter/Save  
Enter/Save  
i. Press Enter/Save to select the displayed setting.  
DISTINCTIVE RING  
An asterisk (*) denotes the user’s new selection.  
On  
*
Ready  
Auto  
j. Press Enter/Save again to return to the  
Ready display.  
Nov-10-95 12:45 PM  
2-30 Installation and Configuration  
Setting the Reception Mode for Incoming Calls  
The Reception Mode affects how the HP OfficeJet Series 300 answers incoming fax and voice calls. Use the following  
instructions to change the Reception Mode setting. Reception mode in an HP OfficeJet Series 300 is set during  
installation of the software, but can be changed using the HP OfficeJet Series 300 Manager software by selecting the  
Receive Mode in the Receive Fax Setup dialog box as described in the HP OfficeJet Series 300 User’s Guide for the  
user’s model. Below is a diagram detailing the steps to change the reception mode using the front panel followed by a  
table of the types of setups and the mode to use with each setup.  
Do this:  
Using these buttons:  
For this display:  
1. Make sure the HP OfficeJet Series 300  
is turned ON.  
Ready  
Nov-10-95 12:30 PM  
Auto  
2. Press the Receive Mode button to display  
the current Receive Mode setting, which is  
marked with an asterisk (*). (The example  
shown is Auto, the factory setting.)  
RECEIVE MODE  
Receive Mode  
Auto  
*
3. Press Receive Mode multiple times to get to  
the appropriate setting (see the following table)  
(“Manual,” shown at right, is only an example.)  
Receive Mode  
Enter/Save  
RECEIVE MODE  
Manual  
RECEIVE MODE  
4. Press Enter/Save to select the displayed setting.  
Manual  
*
Note that an asterisk (*) denotes the new selection.  
5. Press Enter/Save again to return to the Ready  
display. Note that the Receive Mode selected is  
displayed on the top line next to “Ready.”  
Enter/Save  
Ready  
Nov-10-95 12:32 PM  
Manual  
If the user has  
Set the  
this type of setup:  
Receive Mode to:  
And read this note:  
Dedicated fax line  
When Auto is selected with a dedicated fax line, the  
HP OfficeJet Series 300 answers all incoming calls  
after the number of rings specified in the Rings to  
Answer setting and sends out fax reception tones to  
receive a fax.  
Auto  
Manual  
Auto  
(receives only fax calls)  
Shared fax/voice line,  
no answering machine,  
telephone connected  
to HP OfficeJet Series  
300  
When Manual is selected, the HP OfficeJet Series  
300 never answers incoming calls. To receive a fax,  
pick up the handset of the phone connected to the  
HP OfficeJet Series 300, press the Start/Copy but-  
ton, then hang up the phone.  
Shared fax/voice line,  
with answering machine  
Select the rings to answer for the HP OfficeJet  
Series 300 to a number of rings greater than that  
selected for the answering machine. The HP  
OfficeJet answers all incoming calls after the  
number of rings selected if the answering machine  
hasn’t answered. If the answering machine answers,  
the HP OfficeJet will eavesdrop and take the call if  
another fax machine is calling.  
Shared fax/voice line,  
with Distinctive Ring  
feature (with or without  
an answering machine)  
Auto  
When Auto is selected and user has subscribed to a  
distinctive ring feature through the user’s phone com-  
pany, the HP OfficeJet Series 300 will only answer  
incoming calls with any multiple-ringing pattern.  
Installation and Configuration 2-31  
Setting the Number of Rings to Answer  
The number of rings setting is ONLY used when the HP OfficeJet Series 300 is in the Auto Receive Mode. This setting  
is determines the number of rings sensed before the HP OfficeJet Series 300 answers a call. Although the range of  
rings may vary for different countries, in the U.S.A., up to 5 rings can be set. The factory default setting is 2 rings. If an  
answering machine is connected to the HP OfficeJet Series 300, ensure that the rings to answer setting of the HP  
OfficeJet is greater than the rings to answer setting of the answering machine. If the answering machine has answered,  
the OfficeJet will eavesdrop and take the call if another fax machine is calling. The number of rings to answer in an HP  
OfficeJet Series 300 is set during installation of the software, but can be changed using the HP OfficeJet Series 300  
Manager software by setting the Rings to Answer in the Receive Fax Setup dialog box as described in the HP OfficeJet  
Series 300 User’s Guide for the user’s model. To change the rings to answer using the front panel use the following  
instructions:  
Do this:  
Using these buttons:  
For this display:  
Menu  
MENU  
Time/Date, Header  
1. Press the Menu button to display the Menu.  
MENU  
2. Press Right Arrow multiple times to move  
to “Fax Settings.”  
Fax Settings  
Enter/Save  
FAX SETTINGS  
Speed Dial Setup  
3. Press Enter/Save to select “Fax Settings.”  
FAX SETTINGS  
Phone Setup  
4. Press Right Arrow multiple times to move  
to “Phone Setup.”  
Enter/Save  
Enter/Save  
PHONE SETUP  
Rings to Answer  
5. Press Enter/Save to select “Phone Setup.”  
(“Rings to Answer” is displayed.)  
6. Press Enter/Save to select “Rings to  
Answer.” The allowable range (in brackets)  
and the factory setting (far right) are displayed.  
Rings to Answer  
[1-5]  
2
Rings to Answer  
[1-5]  
7. Enter a number up to 5, inclusive.  
5
(The example shows that 5 has been entered.)  
5
Enter/Save  
Ready  
Auto  
8. Press Enter/Save to save the new value and  
return to the Ready display.  
Nov-10-95 12:36 PM  
2-32 Installation and Configuration  
Selecting Tone or Pulse Dialing  
The HP OfficeJet Series 300 is factory set for touchtone (Tone) dialing telephone systems. If used with a rotary (Pulse)  
dialing telephone system, the HP OfficeJet Series 300 will need to be set for Pulse dialing. This procedure can be used  
to set for either dialing system as required. The dialing mode in an HP OfficeJet Series 300 is set during installation of  
the software, but can be changed using the front panel or using the HP OfficeJet Series 300 Manager software and  
selecting Tone or Pulse in the Dialing Mode menu of the Send Fax Setup dialog box as described in the HP OfficeJet  
Series 330 or 350 User’s Guide. To select the dialing mode from the front panel use the following instructions:  
Do this:  
Using these buttons:  
For this display:  
Menu  
MENU  
1. Press the Menu button to display the menu.  
Time/Date, Header  
MENU  
2. Press Right Arrow multiple times to move  
to “Fax Settings.”  
Fax Settings  
Enter/Save  
Enter/Save  
Enter/Save  
FAX SETTINGS  
Speed Dial Setup  
3. Press Enter/Save to select “Fax Settings.”  
FAX SETTINGS  
Phone Setup  
4. Press Right Arrow multiple times to move  
to “Phone Setup.”  
PHONE SETUP  
Rings to Answer  
5. Press Enter/Save to select “Phone Setup.”  
PHONE SETUP  
Dialing Mode  
6. Press Right Arrow multiple times to move  
to “Dialing Mode.”  
DIALING MODE  
Tone  
7. Press Enter/Save to select “Dialing Mode.”  
The factory setting, Tone, is displayed.  
*
DIALING MODE  
Pulse  
8. Press Right Arrow to move to “Pulse.”  
Enter/Save  
Enter/Save  
DIALING MODE  
Pulse  
9. Press Enter/Save to select “Pulse.” An  
asterisk (*) denotes the user’s new selec-  
tion.  
*
Ready  
Auto  
10.Press Enter/Save again to return to the  
Nov-10-94 12:41 PM  
Ready display.  
Installation and Configuration 2-33  
Entering the Date and Time  
Date and Time entries are required on all outgoing faxes. The fax log report will also reflect the date and time of  
transactions for reference. When entering the information, the current date and time should be entered for accurate  
reports and tracking of transactions. The date and time information in an HP OfficeJet Series 300 is set during  
installation of the software, but can be changed using the front panel or using the HP OfficeJet Series 300 Manager  
software , selecting the Send Fax Setup dialog box and entering the information as described in the HP OfficeJet  
Series 330 or 350 User’s Guide.  
Note: The Telephone Protection Act of 1991 requires that all faxes transmitted in the  
U.S.A. display the date and time they are sent in a header, footer or cover page.  
Most applications contain the information in the document header.  
The date and time can be entered from the front panel using the following procedure:  
Do this:  
Using these buttons:  
For this display:  
Menu  
MENU  
Time/Date, Header  
1. Press the Menu button to display the menu.  
(“Time/Date, Header” is displayed.)  
Enter/Save  
Enter/Save  
TIME/DATE, HEADER  
Time/Date  
2. Press Enter/Save to select “Time/Date,  
Header.” (“Time/Date” is displayed.)  
Enter time format  
1=AM/PM 2=24-hour  
3. Press Enter/Save to select “Time/Date.”  
4. Press “1” if entering the time in AM/PM  
format, or press “2” to enter the  
Enter time  
12:46 PM  
or  
1
0
2
9
time in 24-hour format. (The example shows  
the AM/PM format.)  
5. Enter the current time in the format  
selected. (Example shows AM/PM format.)  
Press the Backspace button to correct any  
mistakes.  
Enter 1=AM 2=PM  
08:05 PM  
through  
through  
Enter date  
11-10-95  
6. Enter the current date in month-day-year  
format.  
0
9
Ready  
Nov-10-95 08:05 AM  
Auto  
Enter/Save  
7. Press Enter/Save to save the date  
entered.  
2-34 Installation and Configuration  
Entering the Header Information (company name and fax number)  
Sender Identification and fax number entries are required on all outgoing faxes. This information will appear in the  
header of transactions for reference. The header information in an HP OfficeJet Series 300 is set during installation of  
the software, but can be changed using the HP OfficeJet Series 300 Manager software by selecting the Send Fax Setup  
dialog box and entering the information as described in the HP OfficeJet Series 300 User’s Guide.  
The header information can also be changed using the front panel menu. The procedures to change the header  
information using the front panel is shown on the next page of this guide.  
Note: The Telephone Protection Act of 1991 requires that all faxes transmitted in the  
U.S.A. display the sender’s identifying name and fax number in a header, footer or  
cover page. Most applications contain the information in the document header.  
Use the procedure on the next page to enter header information using the front panel.  
Installation and Configuration 2-35  
Do this:  
Using these buttons:  
For this display:  
Menu  
MENU  
Time/Date, Header  
1. Press the Menu button to display the menu.  
“Time/Date, Header” is displayed.  
Enter/Save  
Enter/Save  
TIME/DATE, HEADER  
Time/Date  
2. Press Enter/Save to select “Time/Date,  
Header.”  
TIME/DATE, HEADER  
Fax Header  
3. Press Right Arrow to move to “Fax Header.”  
4. Press Enter/Save to select “Fax Header.”  
Enter header name  
5. Type the desired name to be displayed in the  
header of the user’s outgoing faxes, using  
theseguidelines:  
ABC  
WXYZ  
Enter header name  
ACME Co.  
through  
2
9
•
•
Enter up to 25 characters, including letters, symbols, and spaces.  
Use the number buttons 2 through 9 to enter the lowercase and uppercase letters shown above the buttons.  
Note: When the cursor is at a given position, pressing a number button multiple times  
will cause the characters associated with that button to appear in succession. For  
example, pressing the number button, 2, will cause the letters, a, b, c, A, B, and C  
to appear in succession.  
•
After entering a character, use Right Arrow to move the cursor to the right before entering the next  
character.  
•
•
Use the Space button to enter a space.  
Use the Symbols button to enter punctuation and symbols, such as a period (.), an asterisk (*), or an at  
sign (@).  
S
To delete an unwanted character in the user’s header, move the cursor one space to the right of the character  
and press the Backspace button.  
Enter/Save  
Enter header number  
6. Press Enter/Save to save the name typed.  
7. Enter the telephone number of the fax line  
connected to the user’s HP OfficeJet Series  
300 using these guidelines:  
Enter header number  
619 555–1234  
through  
0
9
• Up to 20 characters are allowed, including numbers, spaces, dashes (–), and the plus sign (+).  
• Use the Space button to enter a space.  
• Use the Redial/Pause button to enter a dash (–).  
• Use the Symbols button to enter a plus sign (+) before the country code when dialing the user’s fax  
number from another country. (For example, +1 619 555–1234.) The country code for the U.S. and Canada  
is 1. For more information about international calls, contact the telephone company.  
S To delete an unwanted number or symbol, use the Backspace button.  
Enter/Save  
8. Press Enter/Save to save the fax number  
Ready  
Nov-10-95 08:15 AM  
Auto  
entered and return to the Ready display.  
2-36 Installation and Configuration  
Setting Up for Faxing (U.K. Installation)  
The following types of installations are the ones recommended for use with the HP OfficeJet Series 300 to achieve the  
best call-handling results. While other situations are possible, it is recommended that one of these be used. Determine  
which installation most closely meets the user’s needs and follow the instructions given.  
D
D
D
Receive fax calls only – no voice calls, on a dedicated fax line  
Receive fax and voice calls at the same phone number – without an answering machine  
Receive fax and voice calls at the same phone number – with an answering machine  
After selecting the best installation to meet the user needs, the correct reception mode and certain station specific  
information will need to be set up. The procedures to accomplish this are in the following topics which are presented  
in the HP OfficeJet Series 300 User’s Guide for the user’s model:  
D
D
D
D
D
Setting the Reception Mode for incoming calls  
Setting the number of rings to answer  
Selecting Tone or Pulse dialing  
Entering the Date and Time  
Entering the header information (company name and fax number)  
The above operations can also be accomplished from the front panel as described earlier in this chapter.  
Refer to the HP OfficeJet Series 300 User’s Guide for the user’s model about how to use the Mercury Telephone  
Network System.  
Using an HP OfficeJet Series 300 with the HP OfficeJet Series 300 Manager and Eclipse FAX SE to control faxing is  
briefly described earlier in this section. Detailed information is provided in the HP OfficeJet Series 300 User’s Guide.  
Reception mode in an HP OfficeJet Series 300 is set during installation of the software, but can be changed using the  
HP OfficeJet Series 300 Manager software by selecting the Receive Mode in the Receive Fax Setup dialog box as  
described in the HP OfficeJet Series 300 User’s Guide for the user’s model.  
The reception mode can also be changed using the front panel as described earlier in this chapter.  
Installation and Configuration 2-37  
Receive fax calls only – no voice calls, on a dedicated fax line  
This installation is recommended when using a separate telephone line and number dedicated to receiving faxes only  
(no voice calls). Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack using the  
telephone cord provided, and setting the Receive Mode to Auto. Refer to the HP OfficeJet Series 300 User’s Guide for  
the user’s model or to the instructions on setting up the Reception Mode from the front panel given earlier in this  
chapter.  
HP OfficeJet  
Series 300  
Telephone Wall Jack  
SLX1  
Receive fax and voice calls at the same phone number – without an answering machine  
This installation is recommended when using one telephone number for both fax and voice calls and not using a  
telephone answering machine. Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall  
jack, connecting the telephone directly to the HP OfficeJet Series 300 wall jack connector as shown, and setting the  
Receive Mode to Manual. Refer to the HP OfficeJet Series 300 User’s Guide for the user’s model or to the instructions  
on setting up the Reception Mode from the front panel given earlier in this chapter.  
HP OfficeJet  
Series 300  
Telephone  
Telephone Wall Jack  
SLX2  
2-38 Installation and Configuration  
Receive fax and voice calls at the same phone number – with an answering machine  
This installation is recommended when using one telephone number for both fax and voice calls and using a telephone  
answering machine. Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack,  
connecting the telephone answering machine directly to the HP OfficeJet Series 300 wall jack connector as shown,  
and setting the Receive Mode to Auto. Ensure that the rings to answer setting of the HP OfficeJet is greater than the  
rings to answer setting of the answering machine. If the answering machine has answered, the HP OfficeJet will  
eavesdrop and take the call if another fax machine is calling. Two scenarios are possible when using an answering  
machine – one where the telephone handset is an attached part of the answering machine and one where the telephone  
is a separate item that must be connected following the answering machine. Both scenarios are depicted in the  
following diagram.  
HP OfficeJet  
Series 300  
Answering Machine  
Telephone Wall Jack  
SLX3  
HP OfficeJet  
Series 300  
Telephone  
Telephone Wall Jack  
Answering Machine  
SLX4  
For use with separate telephone. Attach the telephone after the answering ma-  
chine cord is connected.  
Installation and Configuration 2-39  
Setting Up for Faxing (Germany Installation)  
The following types of installations are the ones recommended for use with the HP OfficeJet Series 300 to achieve the  
best call-handling results. While other situations are possible, it is recommended that one of these be used. Determine  
which installation most closely meets the user’s needs and follow the instructions given.  
D
D
D
Receive fax calls only – no voice calls, on a dedicated fax line  
Receive fax and voice calls at the same phone number – without an answering machine  
Receive fax and voice calls at the same phone number – with an answering machine  
After selecting the best installation to meet the user needs, the correct reception mode and certain station specific  
information will need to be set up. The procedures to accomplish this are in the following topics which are presented  
in the HP OfficeJet Series 300 User’s Guide for the user’s model:  
D
D
D
D
D
Setting the Reception Mode for incoming calls  
Setting the number of rings to answer  
Selecting Tone or Pulse dialing  
Entering the Date and Time  
Entering the header information (company name and fax number)  
The above operations can also be accomplished from the front panel as described earlier in this chapter.  
Refer to the HP OfficeJet Series 300 User’s Guide for the user’s model to find out how to use in a PBX system.  
Using an HP OfficeJet Series 300 with the HP OfficeJet Series 300 Manager and Eclipse FAX SE to control faxing is  
briefly described earlier in this section. Detailed information is provided in the HP OfficeJet Series 300 User’s Guide.  
Reception mode in an HP OfficeJet Series 300 is set during installation of the software, but can be changed using the  
HP OfficeJet Series 300 Manager software by selecting the Receive Mode in the Receive Fax Setup dialog box as  
described in the HP OfficeJet Series 300 User’s Guide for the user’s model. Reception modes can also be changed from  
the front panel as described earlier in this chapter.  
The types of installation recommended can be depicted in the same diagrams as shown on the next two pages.  
Installation consists of connecting the HP OfficeJet Series 300, telephone, and answering machine directly to the  
telephone wall jack as shown. Set the Receive Mode as specified in the HP OfficeJet Series 300 User’s Guide for the  
user’s model.  
2-40 Installation and Configuration  
Receive fax calls only – no voice calls, on a dedicated fax line  
This installation is recommended when using a separate telephone line and number dedicated to receiving faxes only  
(no voice calls). Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack using the  
telephone cord provided, and setting the Receive Mode to Auto. Refer to the HP OfficeJet Series 300 User’s Guide for  
the user’s model or to the instructions on setting up the Reception Mode from the front panel given earlier in this  
chapter.  
HP OfficeJet  
Series 300  
Telephone Wall Jack  
Connect the telephone to the left jack.  
SLX11  
Receive fax and voice calls at the same phone number – without an answering machine  
This installation is recommended when using one telephone number for both fax and voice calls and not using a  
telephone answering machine. Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall  
jack, connecting the telephone directly to the HP OfficeJet Series 300 wall jack connector as shown, and setting the  
Receive Mode to Manual. Refer to the HP OfficeJet Series 300 User’s Guide for the user’s model or to the instructions  
on setting up the Reception Mode from the front panel given earlier in this chapter.  
HP OfficeJet  
Series 300  
Telephone  
SLX12  
Connect the telephone to the center jack.  
Telephone Wall Jack  
Installation and Configuration 2-41  
Receive fax and voice calls at the same phone number – with an answering machine  
This installation is recommended when using one telephone number for both fax and voice calls and using a telephone  
answering machine. Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack,  
connecting the telephone answering machine directly to the HP OfficeJet Series 300 wall jack connector as shown,  
and setting the Receive Mode to Auto. If an answering machine is connected to the HP OfficeJet Series 300, ensure  
that the rings to answer setting of the HP OfficeJet is greater than the rings to answer setting of the answering machine.  
If the answering machine has answered, the HP OfficeJet will eavesdrop and take the call if another fax machine is  
calling. Two scenarios are possible when using an answering machine – one where the telephone handset is an  
attached part of the answering machine and one where the telephone is a separate item that must be connected  
following the answering machine. Both scenarios are depicted in the following diagram.  
HP OfficeJet  
Series 300  
Answering Machine  
Connect the answering  
machine to the right-hand jack.  
SLX13  
Telephone Wall Jack  
HP OfficeJet  
Series 300  
Answering Machine  
Telephone  
SLX14  
Connect the telephone to the center jack,  
answering machine to the right-hand jack.  
Telephone Wall Jack  
2-42 Installation and Configuration  
Setting Up for Faxing (France Installation)  
The following types of installations are the ones recommended for use with the HP OfficeJet Series 300 to achieve the  
best call-handling results. While other situations are possible, it is recommended that one of these be used. Determine  
which installation most closely meets the user’s needs and follow the instructions given.  
D
D
D
Receive fax calls only – no voice calls, on a dedicated fax line  
Receive fax and voice calls at the same phone number – without an answering machine  
Receive fax and voice calls at the same phone number – with an answering machine  
After selecting the best installation to meet the user needs, the correct reception mode and certain station specific  
information will need to be set up. The procedures to accomplish this are in the following topics which are presented  
in the HP OfficeJet Series 300 User’s Guide for the user’s model:  
D
D
D
D
D
Setting the Reception Mode for incoming calls  
Setting the number of rings to answer  
Selecting Tone or Pulse dialing  
Entering the Date and Time  
Entering the header information (company name and fax number)  
The above operations can also be accomplished from the front panel as described earlier in this chapter.  
Using an HP OfficeJet Series 300 with the HP OfficeJet Series 300 Manager and Eclipse FAX SE to control faxing is  
briefly described earlier in this section. Detailed information is provided in the HP OfficeJet Series 300 User’s Guide  
for the user’s model. Reception mode in an HP OfficeJet Series 300 is set during installation of the software, but can  
be changed using the HP OfficeJet Series 300 Manager software by selecting the Receive Mode in the Receive Fax  
Setup dialog box as described in the HP OfficeJet Series 300 User’s Guide for the user’s model. Reception modes can  
also be changed from the front panel as described earlier in this chapter.  
Installation and Configuration 2-43  
Receive fax calls only – no voice calls, on a dedicated fax line  
This installation is recommended when using a separate telephone line and number dedicated to receiving faxes only  
(no voice calls). Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack using the  
telephone cord provided, and setting the Receive Mode to Auto. Refer to the HP OfficeJet Series 300 User’s Guide for  
the user’s model or to the instructions on setting up the Reception Mode from the front panel given earlier in this  
chapter.  
HP OfficeJet  
Series 300  
Telephone Wall Jack  
SLX1  
Receive fax and voice calls at the same phone number – without an answering machine  
This installation is recommended when using one telephone number for both fax and voice calls and not using a  
telephone answering machine. Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall  
jack, connecting the telephone directly to the HP OfficeJet Series 300 wall jack connector as shown, and setting the  
Receive Mode to Manual. Refer to the HP OfficeJet Series 300 User’s Guide for the user’s model or to the instructions  
on setting up the Reception Mode from the front panel given earlier in this chapter.  
HP OfficeJet  
Series 300  
Telephone  
Telephone Wall Jack  
SLX6  
2-44 Installation and Configuration  
Receive fax and voice calls at the same phone number – with an answering machine  
This installation is recommended when using one telephone number for both fax and voice calls and using a telephone  
answering machine. Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack,  
connecting the telephone answering machine directly to the HP OfficeJet Series 300 wall jack connector as shown,  
and setting the Receive Mode to Auto. If an answering machine is connected to the HP OfficeJet Series 300, ensure  
that the rings to answer setting of the HP OfficeJet is greater than the rings to answer setting of the answering machine.  
If the answering machine has answered, the HP OfficeJet will eavesdrop and take the call if another fax machine is  
calling. Two scenarios are possible when using an answering machine – one where the telephone handset is an  
attached part of the answering machine and one where the telephone is a separate item that must be connected  
following the answering machine. Both scenarios are depicted in the following diagram.  
HP OfficeJet  
Series 300  
Answering Machine with  
attached handset  
Telephone Wall Jack  
SLX7  
HP OfficeJet  
Series 300  
Answering Machine  
Telephone  
Telephone Wall Jack  
For use with separate telephone if the phone handset  
is not part of the answering machine, attach after the  
answering machine cord is connected  
SLX9  
Installation and Configuration 2-45  
Setting Up for Faxing (Netherlands Installation)  
The following types of installations are the ones recommended for use with the HP OfficeJet Series 300 to achieve the  
best call-handling results. While other situations are possible, it is recommended that one of these be used. Determine  
which installation most closely meets the user’s needs and follow the instructions given.  
D
D
D
Receive fax calls only – no voice calls, on a dedicated fax line  
Receive fax and voice calls at the same phone number – without an answering machine  
Receive fax and voice calls at the same phone number – with an answering machine  
After selecting the best installation to meet the user needs, the correct reception mode and certain station specific  
information will need to be set up. The procedures to accomplish this are in the following topics which are presented  
in the HP OfficeJet Series 300 User’s Guide for the user’s model:  
D
D
D
D
D
Setting the Reception Mode for incoming calls  
Setting the number of rings to answer  
Selecting Tone or Pulse dialing  
Entering the Date and Time  
Entering the header information (company name and fax number)  
The above operations can also be accomplished from the front panel as described earlier in this chapter.  
Using an HP OfficeJet Series 300 with the HP OfficeJet Series 300 Manager and Eclipse FAX SE to control faxing is  
briefly described earlier in this section. Detailed information is provided in the HP OfficeJet Series 300 User’s Guide.  
Reception mode in an HP OfficeJet Series 300 is set during installation of the software, but can be changed using the  
HP OfficeJet Series 300 Manager software by selecting the Receive Mode in the Receive Fax Setup dialog box as  
described in the HP OfficeJet Series 300 User’s Guide for the user’s model or to the instructions on setting up the  
Reception Mode from the front panel given earlier in this chapter. Reception modes can also be changed from the front  
panel as described earlier in this chapter.  
2-46 Installation and Configuration  
Receive fax calls only – no voice calls, on a dedicated fax line  
This installation is recommended when using a separate telephone line and number dedicated to receiving faxes only  
(no voice calls). Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack using the  
telephone cord provided, and setting the Receive Mode to Auto. Refer to the HP OfficeJet Series 300 User’s Guide for  
the user’s model or to the instructions on setting up the Reception Mode from the front panel given earlier in this  
chapter.  
HP OfficeJet  
Series 300  
Telephone Wall Jack  
SLX15  
Receive fax and voice calls at the same phone number – without an answering machine  
This installation is recommended when using one telephone number for both fax and voice calls and not using a  
telephone answering machine. Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall  
jack, connecting the telephone directly to the HP OfficeJet Series 300 wall jack connector as shown, and setting the  
Receive Mode to Manual. Refer to the HP OfficeJet Series 300 User’s Guide for the user’s model or to the instructions  
on setting up the Reception Mode from the front panel given earlier in this chapter.  
HP OfficeJet  
Series 300  
Telephone  
Telephone Wall Jack  
SLX16  
Installation and Configuration 2-47  
Receive fax and voice calls at the same phone number – with an answering machine  
This installation is recommended when using one telephone number for both fax and voice calls and using a telephone  
answering machine. Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack,  
connecting the telephone answering machine directly to the HP OfficeJet Series 300 wall jack connector as shown,  
and setting the Receive Mode to Auto. If an answering machine is connected to the HP OfficeJet Series 300, ensure  
that the rings to answer setting of the HP OfficeJet is greater than the rings to answer setting of the answering machine.  
If the answering machine has answered, the HP OfficeJet will eavesdrop and take the call if another fax machine is  
calling. Two scenarios are possible when using an answering machine – one where the telephone handset is an  
attached part of the answering machine and one where the telephone is a separate item that must be connected  
following the answering machine. Both scenarios are depicted in the following diagram.  
HP OfficeJet  
Series 300  
Answering Machine with  
attached handset  
Telephone Wall Jack  
SLX17  
HP OfficeJet  
Series 300  
Answering Machine  
Telephone  
Telephone Wall Jack  
For use with separate telephone if the phone handset  
is not part of the answering machine, attach after the  
SLX18  
answering machine cord is connected  
2-48 Installation and Configuration  
3
Routine Maintenance  
Subject  
Page  
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2  
Changing a Print Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2  
Exterior Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3  
Routine Maintenance  
3-1  
Introduction  
Use the guidelines in this chapter to keep the HP OfficeJet 300, 330, or 350 in the best operating condition.  
Changing a Print Cartridge  
When installing or replacing a print cartridge, following these recommendations will optimize the performance and  
extend the lifetime of the ink cartridge.  
D
D
D
Keep print cartridges in the print cradle in the machine to reduce exposure to air  
Keep new unused cartridges in their sealed packaging until ready to use  
Do not turn the machine OFF before printing is complete  
Open the control panel, then the top cover.  
Pull the print cartridge toward you until it  
releases and snaps forward.  
1
2
SL44  
SL30  
Lift the print cartridge out of its cradle.  
Open the new print cartridge box and container,  
then grasp the print cartridge by the green top  
and remove the cartridge from the container.  
Gently remove both pieces of tape (blue and  
white) covering the ink nozzles and vent hole.  
3
4
CAUTIONS: 1) If you don’t remove the white  
tape, the ink in the cartridge will  
be depleted prematurely.  
2) Do not to touch the ink  
nozzles or the copper contacts.  
Fingerprints may damage them.  
SL45  
SL16  
Remove both pieces of tape!  
3-2 Routine Maintenance  
Place the print cartridge down into the cradle as  
shown. Align the green arrow on the cartridge  
top with the green dot on top of the cradle.  
Push the green arrow toward the green dot until  
the cartridge snaps into place.  
5
6
SL42  
SL43  
Close the top cover, then close the control panel.  
Helpful Hint:  
7
Be sure to close the control panel firmly, until  
both corners snap into place.  
SL18A  
Exterior Cleaning  
Follow the these recommendations when cleaning the exterior surfaces of the HP OfficeJet Series 300 machine.  
D
D
D
Use a soft cloth moistened with water to wipe dust off the exterior  
Do not clean the interior of the machine  
Keep liquids out of the interior of the unit  
Routine Maintenance  
3-3  
Notes:  
3-4 Routine Maintenance  
4
Calibration and Adjustment  
Subject  
Page  
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2  
Print Calibration Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2  
Calibration and Adjustment  
4-1  
Introduction  
The only procedure available outside of the factory environment is the calibration chart, which can be printed out and  
used to determine if the top margin must be adjusted. This procedure is used to adjust the top margin when performing  
a copy function. It is performed at the factory before shipment and should never need readjusting.  
Print Calibration Chart  
WARNING: This procedure should only be accomplished under the direction of a trained HP support agent.  
Do NOT perform this procedure unless directed to do so by the agent.  
The distance between the page detect sensor and the location of the scanner will vary between machines due to parts  
tolerances. This variation affects the top scanning margin. The scanner position calibration will adjust the top margin.  
A Calibration Chart is used for this procedure and contains the following features:  
D
D
D
A check to see if the calibration is successful or needed  
Instructions on how to perform the calibration  
Calibration scale used to select the correct parameter value  
To check if a calibration is needed, first print the Calibration Chart. Then cut the top of the chart along the dotted line.  
Set the HP OfficeJet Series 300 copy reduction setting to 100%. Make one copy of the chart by feeding the top end first  
into the document feeder. If the hour-glass printed on the chart is either completely visible or not visible at all, a  
calibration is needed. Ideally, exactly one-half of the hour-glass will be visible. Detailed instructions are provided in  
the following paragraphs. A sample chart is provided following this procedure.  
To print a calibration chart, you must enter the Service and Factory Menu. There are two methods that can be used to  
access the Service and Factory Menu:  
1. Press the * and 7 buttons simultaneously while powering on the HP OfficeJet Series 300.  
2. From the “Enter Header Number” display, first use the Backspace button to erase the currently displayed header  
number (if present), then press the Redial/Pause, *, Redial/Paus, 2, 3, 2 and Enter/Save buttons in sequence. Press  
the Menu button and scroll to the Service and Factory Menu.  
Once the Service and Factory Menu has been accessed, it will remain part of the main menu structure until the HP  
OfficeJet Series 300 is powered OFF. Cycling the power OFF and then ON will remove the Service and Factory  
Menu from the display and return to the regular user menu.  
The same method used to navigate and select user menu functions is also used for the Service and Factory Menu. A  
full description of the Service and Factory Menu is provided in chapter 5 of this manual.  
4-2 Calibration and Adjustment  
After accessing the Service and Factory Menu, scroll to the Print Calib Chart submenu and start printing the chart.  
The chart contains a complete description of the following procedure:  
1. Remove the top portion of the chart by cutting along the dotted line.  
2. Enter the Change Stored Parameter submenu and select parameter 200.  
3. Write down the existing value at parameter 200, then enter a new value of 1500.  
4. Press the front panel Resolution button until FINE is displayed on the front panel display.  
5. Using the front panel menu, set the Copy Reduction to 100%.  
6. Load the chart (with the top portion removed at the dotted line) into the automatic document feed tray and make one  
copy. Make sure the chart is loaded top end first with the print side facing down.  
7. Look at the copy and find the top-most visible tick mark of the Calibration Value Scale where the scale is cut off.  
8. Determine the Calibration Value corresponding to this tick mark by reading the “How to Read Scale” portion of the  
sample chart following this procedure. The normal range is 550 to 650 on the scale.  
9. Reenter the Service and Factory Menu.  
10. Scroll to the Change Stored Parameter submenu and access parameter 200.  
11. Enter the Calibration Value determined from the “How to Read Scale” into parameter location 200.  
12. The calibration test is complete. Check that the calibration is correct by making another copy of the chart  
previously used (with the top portion removed). Ideally, one-half of the hour-glass will be visible.  
A sample calibration chart is provided on the next page. Refer to it facilitate performing the procedure and to obtain  
the calibration value.  
Calibration and Adjustment  
4-3  
CUT HERE  
1
4
TOP  
FEED THIS END FIRST  
TOP  
5
950 850 750 650 550 450  
500 600 700 800 900  
6
CALIBRATION VALUE SCALE  
How to Read the Scale  
SET-UP  
640  
620  
Cut the top of this chart along the  
dashed line.  
1
2
630  
610  
630 530  
610 510  
590 490  
580 680  
560 660  
540 640  
Enter the “Change Parameter” menu and  
select parameter 200.  
a) note existing value:  
570  
470  
520 620  
650 550 450  
CALIBRATION VALUE SCALE  
500 600 700  
b) enter new value:  
1500  
MEASUREMENT  
Exit the Service Menu and  
3
a) set Copy Reduction to: 100%  
b) set Resolution to: FINE  
Moving from the left side to the right  
side, the scale increments by 10 for  
each scale tick mark (20 between  
tick marks on the same side). The  
highest readable value in this  
example is 640.  
Load this sheet (after the top portion  
is removed) into the FAX document  
feed tray (print side down, top end  
4
first).  
Make one copy.  
CALIBRATION  
Look at the copy and find the top most tick mark  
of the Calibration Value Scale which is visible.  
5
Determine the Calibration Value corresponding to this  
tick mark. See “How to Read the Scale”.  
6
7
Enter this value at parameter 200 location using the  
“Change Parameter” menu. Calibration is complete.  
4-4 Calibration and Adjustment  
COMMUNICATION ERROR CODES  
RECEIVE ERRORS (400 level codes) – Code numbers not listed are not used  
CODE  
DESCRIPTION  
DCN received  
COMMENTS  
401  
You are called by a fax that is polling and from the DIS you  
send, it is noted that there is no document to send. The call-  
ing fax then sends you a DCN (Sharp brand fax machines).  
402  
Line disconnect  
You transmitted a DCN and dropped the line after waiting 3  
seconds for a received frame from the transmitter or the line  
signal was gone more than 0.2 seconds.  
403  
404  
Time-out  
Typically occurs if you are called by a person instead of a fax.  
No fax commands are detected and you time-out.  
No document to be polled  
You have polled another fax that does not have a document to  
be polled. Ricoh FAX800 or an HP OfficeJet Series 300 will  
cause this error to be reported on the polling machine. Also  
may be caused if a Canon B200 polled the HP OfficeJet Se-  
ries 300 but the Canon user did not press the <START> key  
soon enough to force the Canon to poll rather than manual  
receive.  
411  
412  
No post MSG or local interrupt  
Line disconnect  
This error occurs if the line drops or the calling fax aborts  
during the training phase of the receive. For the first page at  
least, the message is “Connecting...”  
Time-out on the HDLC buffer. If the HDLC buffer finishes  
due to a line drop and loss of data, the system will wait for  
the message to finish to resynch and retransmit data to the  
receiver. Receiver sent DCN and dropped line after waiting 3  
seconds for a receive frame from the transmitter or the line  
signal was gone for more than 0.2 seconds.  
413  
DCN received  
You have polled a fax and it disconnects instead of sending a  
page. The sender fails to pick the next page in the scanner.  
The sender presses STOP as the sender starts to transmit.  
414  
415  
No documents to be polled  
Invalid DCS  
There were no documents to be polled.  
DCS was received in the command frame but was invalid. A  
valid DCS must correspond to the products request for ECM  
mode ON or OFF.  
416  
417  
Speed mismatch  
Set if the DCS frame received from a remote transmitter con-  
tains a minimum scan speed non-compatible with the receiv-  
er’s capabilities.  
T30R  
In the non- error correction mode, the unit sent an RTN signal  
indicating that the page received had many bad lines and may  
not be readable (noisy line). In the error correction mode, the  
unit fails to receive a complete correct page after all attempts  
at resending.  
(at least one page not confirmed)  
419  
421  
System exception  
The fax receive was aborted. The most common cause is lack  
of memory.  
Phone disconnected  
The user has disconnected the line after the voice session  
without continuing the fax session.  
(Continued on next page)  
Problem Resolution 5-35  
COMMUNICATION ERROR CODES (Continued)  
RECEIVE ERRORS (400 level codes continued) – Code numbers not listed are not used  
CODE  
DESCRIPTION  
Irrelevant response  
COMMENTS  
422  
In non-ECM mode the command received was none of the  
expected responses.  
431  
No local response for  
remote interrupt  
Set by a receiver when working in ECM mode. The post-  
message voice request command was received and there was  
no local line request during T3 time-out.  
432  
441  
451  
Phone disconnected  
Phone disconnected  
Phone disconnected  
The user has disconnected the line after the voice session  
without continuing the fax session while in ECM mode.  
The user has disconnected the line after the voice session  
without continuing the fax session while in ECM mode.  
The user has disconnected the line after the voice session  
without continuing the fax session while in ECM mode.  
461  
462  
Time-out  
T2 timer time-out waiting for a command following an RNR.  
DCN received  
A DCN was received in a command frame that was received  
in response to RNR. The local unit ran out of memory while  
receiving. When the sender asked RR (receive ready?), your  
unit sent RNR (receiver not ready). The sender will ask RR  
for 1–4 minutes and when it gives up waiting, will send a  
DCN (disconnect) back to you.  
463  
Line disconnect  
Receiver sent DCN and dropped the line after waiting 3 sec-  
onds for a received frame from the transmitter or the line sig-  
nal was gone more than 0.2 seconds.  
464  
471  
472  
Irrelevant response  
Time-out  
In ECM mode the command received was not expected.  
T2 timer time-out waiting for a command following an RNR.  
ERR transmitted  
Set by a receiver in ECM if a transmitter decides to abort re-  
transmissions of current block/page/document after 4 unsuc-  
cessful retries and possible fallbacks in modem speed.  
473  
474  
DCN received  
A DCN was received in a command frame that was received  
in response to RNR.  
Line disconnect  
Receiver sent DCN and dropped the line after waiting 3 sec-  
onds for a received frame from the transmitter or the line sig-  
nal was gone more than 0.2 seconds.  
475  
481  
Irrelevant response  
Irrelevant response  
In ECM mode the command received was not expected.  
In ECM mode, the command received was not RR.  
(Continued on next page)  
5-36 Problem Resolution  
COMMUNICATION ERROR CODES (Continued)  
TRANSMIT ERRORS (500 level codes) – Code numbers not listed are not used  
CODE  
DESCRIPTION  
Line busy  
COMMENTS  
501  
Busy tone detected during initial handshake. “BUSY” dis-  
played on journal.  
502  
DCN received  
A DCN was received in a command frame that was received  
in response to CNG. The remote side ended the session by  
sending DCN (disconnect) very early in the session setup.  
Between 2 HP OfficeJet Series 300s, you can cause this con-  
dition by pressing STOP on the receiving unit immediately  
upon seeing the “Answering...” display.  
503  
Line disconnect  
Receiver sent DCN and dropped the line after waiting 3 sec-  
onds for a received frame or the line signal was gone more  
than 0.2 seconds.  
504  
505  
Irrelevant response  
Time-out  
Command following CNG was not valid.  
T1 timer elapsed and no response received. “No answer” dis-  
played on journal report.  
511  
512  
Incompatible remote receiver  
Incompatible remote receiver  
Receiver is non-compatible for customizable functions.  
Receiver is non-compatible or polling was requested and de-  
nied.  
513  
514  
Polling password incorrect  
No documents to be polled  
You were polled and there was no document to send.  
The polling unit does not look at the DIS which says we do  
not have a document to poll and requests us to send one any-  
way.  
515  
521  
Time-out  
Timer has elapsed.  
DCN received  
DCN was received in a response frame following the training  
phase. The remote side ended the session by sending DCN  
(disconnect) during the session setup. Between 2 HP  
OfficeJet Series 300s, you can cause this condition by press-  
ing STOP on the receiving unit immediately upon seeing the  
“Connecting...” display.  
522  
523  
524  
525  
Line disconnect  
Receiver sent DCN and dropped the line after waiting 3 sec-  
onds for a received frame or the line signal was gone more  
than 0.2 seconds.  
No response on all retries  
Identification received  
Fallback impossible  
No response was received on all 3 attempts to establish con-  
nection with DCS.We lost connection with the receiver, either  
because the line dropped or because the receiver hung up.  
Failure to sync with the remote unit. The line may be defec-  
tive which keeps the remote unit from seeing the DCS com-  
mand.  
Fallback in modem speed is needed but impossible (for exam-  
ple: receiver supports V.29 but V.27 is needed). All attempts  
to train with the remote unit have failed. The HP OfficeJet  
Series 300 attempts to train at 9600, 7200, 4800 and 2400  
baud.  
(Continued on next page)  
Problem Resolution 5-37  
COMMUNICATION ERROR CODES (Continued)  
TRANSMIT ERRORS (500 level codes continued) – Code numbers not listed are not used  
CODE  
DESCRIPTION  
Irrelevant response  
COMMENTS  
526  
The response received following the DCS + training was not  
valid (expected CFR).  
531  
532  
533  
Irrelevant response  
DCN received  
The response received following the transmission of MPS,  
EOP, EOM was incorrect. Check diagnostic bits 11 and 12.  
DCN was received in a response to the transmittal signal.  
Check diagnostic bits 11 and 12.  
Line disconnect  
Receiver sent DCN and dropped the line after waiting 3 sec-  
onds for a received frame or the line signal was gone more  
than 0.2 seconds.  
534  
535  
No response on all retries  
Fallback impossible  
The connection was lost either because the line was dropped  
or the receiver hung up.  
Fallback in the transmission of post messages is not possible.  
Remote receiver does not respond with a RTP or RTN or the  
transmitter can’t retransmit. If the session is non-ECM and  
the receiver responded RTN after the sending unit sent a  
page, the sending unit will train down to a slower speed for  
the next page. After 2400 baud fails, the unit cannot train  
down any slower and reports error code 535. In ECM mode,  
the error might be possible, but the sequence would be differ-  
ent (not using RTN).  
536  
541  
At least one page not confirmed  
Phone disconnected  
Occurs in non-ECM mode when there are many errors on a  
page. The page received was not readable.  
The user has disconnected the line after the voice session  
without continuing the fax session.  
542  
543  
Time-out  
The T3 operator intervention timer has expired.  
Irrelevant response  
The response received after the transmission of a voice re-  
quest to the remote sender was not a DIS.  
551  
552  
DCN received  
DCN was received in a response to the transmitted signal.  
Check diagnostic bits 11 and 12.  
Line disconnect  
Receiver sent DCN and dropped the line after waiting 3 sec-  
onds for a received frame or the line signal was gone more  
than 0.2 seconds.  
553  
554  
No response on all retries  
Irrelevant response  
The connection was lost with the receiver either because the  
line was lost or the receiver hung up.  
The response received following the transmission of PPS-  
NULL, PPS-MPS, PPS-EOM was incorrect. Check diagnos-  
tic bits 11 and 12.  
555  
Fallback impossible  
System is unable to receive a valid ECM transmission at any  
baud rate.  
(Continued on next page)  
5-38 Problem Resolution  
COMMUNICATION ERROR CODES (Continued)  
TRANSMIT ERRORS (500 level codes continued) – Code numbers not listed are not used  
CODE  
DESCRIPTION  
DCN received  
COMMENTS  
561  
DCN was received in a response to the transmitted signal.  
Check diagnostic bits 11 and 12.  
562  
Line disconnect  
Receiver sent DCN and dropped the line after waiting 3 sec-  
onds for a received frame or the line signal was gone more  
than 0.2 seconds.  
563  
564  
No response on all retries  
Irrelevant response  
The connection was lost with the receiver either because the  
line was lost or the receiver hung up.  
The response received following the transmission of PPS-  
NULL, PPS-MPS, PPS-EOM was incorrect. Check diagnos-  
tic bits 11 and 12.  
565  
566  
No cont. with next message  
Set by a transmitter (ECM) when it aborted retransmissions  
of current block/page/document after 4 unsuccessful retries  
and possible fallbacks in modem speed.  
At least one page not confirmed  
ERR was received from the receiver in response to EOR–  
MPS, -EOP, -EOM, or -NULL.  
These examples will help understand how the communication error coding works.  
What the user sees on the display: NOISY LINE  
What is in the error code:  
Code description:  
463  
4 = Receive  
6 = State VIIIa  
3 = T30R LINE DISCONNECTED  
The user was receiving a document from a remote transmitter when  
the line disconnected.  
What it means:  
What the user sees on the display: LINE BUSY  
What is in the error code:  
Code description:  
501  
5 = Transmit  
0 = State T  
1 = T30R LINE BUSY  
What it means:  
The user was attempting to transmit a document and was in the first  
state (T) of transmit. The line on the other end was already  
off-hook.  
Problem Resolution 5-39  
Power-On Initialization Tests  
When first powered-on, the HP OfficeJet Series 300 performs a series of tests during the initialization sequence. The  
control panel will briefly display “Servo Processor Revision x.x.”, even if no firmware is installed. If the  
initialization cannot proceed past this display, the firmware should be checked (or installed if missing). The next  
display shown will be “Self Test Please Wait”.  
Refer to the following table for a description of the power-on self tests performed.  
Power-On Initialization Sequence Tests  
Test #  
Test  
Test RAM Memory  
Test ROM  
Description  
Checks RAM not used for system.  
1
2
3
Firmware checksum.  
Scanner Check  
Calibrates scanner. Calibrated sensitivity level checked against a  
minimum reference level.  
4
Printer Mechanism Check  
Paper drive motor is briefly driven, carriage driven to service sta-  
tion position, presence of encoder feedback checked, extreme left  
carriage position located, paper pick mechanism exercised, pen  
presence and ink level detected, carriage returned to service sta-  
tion.  
5
6
7
8
SRAM Checksum  
LIU Code #  
Catches SRAM corruption or SRAM lost due to a low or  
defective battery.  
Matches the LIU code read from the LIU to that which is  
already stored in SRAM.  
SRAM Version #  
LIU Check  
Compares the SRAM version number read from firmware to that  
which is already stored in SRAM.  
Checks if the LIU is present. A system error code will be  
displayed if there is no LIU.  
When the display reads “Ready (receive mode) (date) (time)”, the test is complete.  
If an error is detected, an error message or diagnostic code will be displayed. If necessary, refer to the display  
messages and diagnostic codes presented earlier in this chapter.  
5-40 Problem Resolution  
Special Menus and Functions  
Special menus and various functions can be accessed through multiple (simultaneous) button presses while powering  
on the HP OfficeJet Series 300. These button combinations should be held prior to and during powering on until the  
display reads “Self Test Please Wait”. Most of these functions can also be accessed through the Service and Factory  
menus described later in this section. Using these functions should be limited to only accessing the Service and  
Factory menus, for transferring the settings of one HP OfficeJet Series 300 to another, and for resetting parameter  
values.  
Refer to the following table for accessing the special menus and functions.  
Special Menus and Functions  
Buttons to be pressed  
Menu/Function accessed  
Use  
* and 7  
Menus access  
Accesses 3 menus: Service and Factory,  
Regulatory Settings and Underware. Only  
the Service and Factory menus should be  
accessed by persons other than HP  
authorized repair center personnel.  
4 and 7  
Local Receive  
Used when copying or transferring the user  
settings from one HP OfficeJet Series 300  
to another HP OfficeJet Series 300 locally.  
The two HP OfficeJet Series 300s are  
connected by a common phone cord  
between each LINE telephone connection.  
This HP OfficeJet Series 300 will be cloned  
to the other since this one is set to receive  
the data. The data transfer is  
automatic. It does not matter which HP  
OfficeJet Series 300 is powered on first.  
4 and 1  
Local Send  
Used when copying or transferring the user  
settings from one HP OfficeJet Series 300  
to another HP OfficeJet Series 300 locally.  
The two HP OfficeJet Series 300s are  
connected by a common phone cord  
between each LINE telephone connection.  
The other HP OfficeJet Series 300 will be  
cloned to this one since this one is set to  
send the data. The data transfer is  
automatic. It does not matter which HP  
OfficeJet Series 300 is powered on first.  
* and 1  
* and 4  
Full Reset  
Will reset all settings and user menu setup  
items to factory default settings except for  
parameter 200 (scanner calibration) unless  
this value is out of range. Header, speed  
dial numbers, etc. will be erased.  
Partial Reset  
Will reset most user menu setup items  
except for header name and number, speed  
dial numbers, journal entries, broadcast  
header and numbers, and the Mercury  
number (U.K. only). Parameters 1 through  
127, 155, 175 through 179, 200, 201, and  
226 through 229 are not reset.  
Problem Resolution 5-41  
Also, after the HP OfficeJet Series 300 is powered on and in the “Ready” state, pressing the 5 and 2 buttons  
simultaneously will produce a one-page demo printout which includes a listing of many of the product’s features and  
capabilities.  
Service and Factory Menu  
Located in the Service and Factory Menu structure are several unique tests and procedures which can be used to help  
isolate problems, perform remote diagnostics and change internal parameters.  
5-42 Problem Resolution  
Service and Factory Menu Structure  
This menu tree shows the structure of the Service and Factory Menu presented on the following pages.  
SHOW CODE REVISION  
SHOW FAILURE CODE  
(press * and 1)  
FACTORY DEFAULTS  
SET PANEL LANGUAGE  
(parameter 118 affected)  
English  
Dutch  
(default for U.S.)  
French  
German  
Spanish  
PRINT CALIB CHART  
(parameter 200 affected)  
PRINT STORED PARAMS  
CHANGE STORED PARAMS  
REMOTE OPERATIONS  
Receive from REMOTE  
Send to REMOTE  
(press 4 and 7)  
Receive from LOCAL  
(press 4 and 1)  
Send to LOCAL  
TEST MENU  
Printer Motor Test  
Scanner Motor Test  
Sensor Test  
Front Panel Test  
Scanner Light Test  
Transmission Test  
Monitor Test  
LIU Test  
Tel Test  
BENCH RUN TESTS  
Extended Bench Run  
Start std Bench Run  
Problem Resolution 5-43  
There are two methods that can be used to access the Service and Factory Menu as follows:  
D
D
Press the * and 7 buttons simultaneously while powering on the HP OfficeJet Series 300.  
From the “Enter Header Number” display, first use the Backspace button to erase the currently  
displayed header number (if present), then press the Redial/Pause, *, Redial/Pause, 2, 3, 2 and  
Enter/Save buttons in sequence.  
Two other menu headings will also appear. The Regulatory Settings and the Underware menu headings will be seen as  
well as the Service and Factory Menu headings. Do NOT attempt to access or use the Regulatory Settings or  
Underware menus. These should only be accessed by HP factory personnel.  
Once the Service and Factory Menu has been accessed, it will remain part of the main menu structure until the HP  
OfficeJet Series 300 is powered OFF. Cycling the power OFF and then ON will return the main menus back to normal  
(the Service and Factory Menu will no longer be accessible). To reaccess the Service and Factory Menu, this  
procedure will need to be restarted.  
When the Service and Factory Menu is made accessible, the following features will change:  
D
D
D
The menu settings report will print out all available menu structures.  
The Self Test report will also print out a complete parameter listing (firmware revision dependent).  
An error report will include a more detailed listing of the diagnostic code.  
The same method used to navigate and select user menu functions is also used for the Service and Factory Menu. All  
the various functions and tests available in the Service and Factory Menu are listed in the following paragraphs.  
Show Code Revision: The current firmware revision level is displayed for 5 seconds.  
Show Failure Code: The last system error failure code is displayed for 5 seconds.  
Factory Defaults:  
Sets all user and parameter settings to default. Once selected, pressing the Start/Copy  
button will continue the default procedure. Pressing any other button will exit the selection.  
The HP OfficeJet Series 300 must be powered OFF and then ON to begin using the default  
values. This menu item may also be selected by pressing the * and 1 buttons  
simultaneously while powering the unit ON.  
Set Panel Language: Will set the front panel display to the selected language option. Available options are  
English, Dutch, French, and German. The default language setting is determined by the Line  
Interface Unit installed as prescribed by the unit’s country of destination for shipment.  
Print Calib Chart:  
The distance between the page detect sensor and the location of the scanner will vary  
between machines due to parts tolerances. This variation affects the top scanning margin.  
The scanner position calibration will adjust the top margin. The Print Calib Chart is used for  
this procedure and contains the following features:  
1. A check to see if a calibration is successful or needed  
2. Instructions on how to perform the calibration  
3. Calibration scale used to select the correct parameter value  
To check if a calibration is needed, first print the Calibration Chart. Then cut the top of the  
chart along the dotted line. Set the HP OfficeJet Series 300 copy reduction setting to 100%.  
Make one copy of the chart by feeding the top end first into the document feeder. If the  
hour-glass figure printed on the chart is either completely visible or not visible at all, a  
calibration is needed. Ideally, one–half of the hour-glass figure should be visible. A detailed  
description of this procedure is provided in chapter 4 of this manual.  
5-44 Problem Resolution  
Print Stored Params:  
following:  
A four-page hard copy printout of all parameter values. The report provides the  
1. Parameter number  
2. Brief parameter description.  
3. Current parameter values.  
4. Default parameter values if different from the current value.  
Change Stored Params:  
Remote Operations:  
Provides the ability to change the value of any parameter. After selecting this  
item, the procedure to change a parameter value is as follows:  
1. Type in the parameter number to be changed, then press “Enter/Save”  
2. Type in the desired parameter value, then press “Enter/Save”  
The new value is now stored and will be retained even if the unit is powered  
OFF.  
Allows parameter values to be sent to, or received from, a remote or local  
device. There are four menu selections available from this menu item as  
follows:  
Receive from REMOTE: The remote device must have “Remote Service” selected to ON from the  
“Phone Setup” User Menu. After selecting this item, the display will request the  
remote fax machine’s number. The remote HP OfficeJet Series 300 will be  
called and all parameter values will be copied into the calling unit, including all  
the user menu setup items. The calling HP OfficeJet Series 300 will be  
effectively cloned to the remote HP OfficeJet Series 300.  
Send to REMOTE:  
The remote device must have “Remote Service” selected to ON from the  
“Phone Setup” User Menu. After selecting this item, the display will ask if you  
want to send the remote device all parameter values or only non-user menu  
items:  
1 = All (all parameter values)  
2 = Params only (non-user menu parameters only)  
Selecting ALL will effectively clone the remote device to the calling device  
including header information and speed dial numbers. Selecting Params only  
will not affect the remote device’s header or speed dial number information or  
any other settings from the normal user menu.  
Receive from LOCAL: This feature is used between two HP OfficeJet Series 300s that are connected by  
a common phone cord plugged into the LINE connector on each device. An  
outside phone service or telephone line simulator is not required. Selecting this  
menu item will clone this device to the other HP OfficeJet Series 300. The other  
HP OfficeJet Series 300 must be set to Send to LOCAL before data will actually  
be received. This feature may also be selected by pressing the 7 and 4  
buttons simultaneously while powering the unit ON.  
Send to LOCAL:  
This feature is used between two HP OfficeJet Series 300s that are connected by  
a common phone cord plugged into the LINE connector on each device. An  
outside phone service or telephone line simulator is not required. Selecting this  
menu item will clone the other HP OfficeJet Series 300 to this device. The other  
HP OfficeJet Series 300 must be set to Receive from LOCAL before data will  
actually be received. This feature may also be selected by pressing the 4 and  
1 buttons simultaneously while powering the unit ON.  
Note: The order in which you select Receive from LOCAL and Send to LOCAL  
devices is not important.  
Problem Resolution 5-45  
Test Menu:  
This menu allows access to the following separately selectable tests:  
Printer Motor Test:  
Scanner Motor Test:  
Remove any paper from the input tray before selecting this test. The paper pick  
mechanics are tested continuously until the Stop button is pressed. The front  
cover and access door may be opened after the test has started, to allow the test  
components to be viewed during the test. Components tested include:  
1. Printer stepper motor  
2. Carriage Actuated lever  
3. Engagement clutch  
The automatic document feed mechanism of the scanner is tested continuously.  
until the Stop button is pressed. The front cover may be opened after the test  
has started to allow viewing of the following tested components:  
1. Scanner stepper motor  
2. Transmission gears/clutch  
3. Pick roller  
4. Drive roller  
5. Kickout roller  
Sensor Test:  
Allows manual testing of the five optical and mechanical sensors. A five-digit  
binary word is displayed on the front panel. Each digit is assigned to a specific  
sensor and will toggle from “0” to “1” when the sensor is activated. A “0” is  
displayed when the sensor in inactive and a “1” displayed when the sensor is  
activated. The front cover may be opened after the test has started to allow  
access to some sensors. Pressing the Stop button will exit the test.  
In order, from left to right, the digits are assigned to the sensors indicated below:  
1. Front panel cover open sensor (micro switch)  
2. Print mechanism paper sensor  
3. Input tray paper sensor  
4. Scanner document present sensor  
5. Scanner end of document sensor  
Front Panel Test:  
A 2- by 14- digit binary array is displayed on the front panel display. Each  
binary digit is assigned to a particular front panel button. As each button is  
pressed, the assigned digit will toggle from “0” to “1” and from “1” to “0” when  
pressed again. Pressing the Stop button will exit the test.  
Scanner Light Test:  
Transmission Test:  
Lights all segments of the scanner bar LED. The front cover may be opened after  
the test has started to allow viewing of the LED bar during testing. Pressing the  
Stop button will exit the test.  
Pressing the left arrow (A) button will invoke the following transmission  
sequence (ensure the volume is loud enough to hear the signals):  
Off hook (should hear dial tone)  
V.29  
V.27  
V.21  
1100 Hz (CNG)  
Digit 1  
9600 bps  
4800 bps  
300 bps  
V.29  
V.27  
2100 Hz (CED)  
1000 Hz (Test)  
Digit 2  
7200 bps  
2400 bps  
Digit 3  
Digit 5  
Digit 3  
Digit 6  
Digit 7  
Digit 9  
Digit 8  
Digit 0  
Digit *  
Digit #  
On hook (no tone)  
5-46 Problem Resolution  
Monitor Test:  
This test is used to determine if the HP OfficeJet Series 300 is sensing a false  
calling CNG tone, which would cause the unit to interrupt a voice call while in  
Fax/TAM receive mode. Two modes are available in this test, On-hook and  
Off-hook monitor tests. Pressing the left arrow (A) button will toggle between  
the two monitor modes.The Off-hook monitor mode simply detects the  
presence of a dial tone. The On-hook monitor mode detects the presence of a  
ring and calling (CNG) tone. The number of rings detected as well as the ring  
frequency is displayed when the HP OfficeJet Series 300 is called. If a telephone  
handset or answering machineanswers the call, the number of CNG tones  
detected is displayed. Pressing the Stop button will exit the test.  
LIU Test:  
This test will check the following line interface unit functions:  
1. LIU identification  
2. LIU inputs  
3. LIU outputs  
The LIU identification includes the country-specific option and LIU revision  
level. LIU codes and their associated country assignments are as follows:  
LIU Code Country  
LIU Code Country  
15  
47  
35  
25  
6
USA  
23  
39  
31  
4
Australia  
Germany  
United Kingdom  
Korea  
France  
Netherlands  
India  
China  
The LIU inputs detected are defines as follows:  
rdt  
tlp  
ring detect will toggle between “Y/N” during an incoming call  
Telsep loop current will display “N” if the attached handset is  
On-hook and “Y” if it is Off-hook  
mlp  
Modem loop current is for Europe only and will display “Y” for  
Off-hook and “N” for On-hook  
The LIU outputs detected are defined as follows:  
ex  
pu  
sh  
gr  
press the 1 button to activate the exclusion relay which is the  
main Off-hook relay  
press the 2 button to activate the pulse dial relay which is used for  
pulse dialing  
press the 3 button to activate the shunt relay (used only in  
Europe)  
press the 4 button to activate the ground start relay (used for  
German PBX systems)  
Tel Test:  
Tests the dialing capability of the HP OfficeJet Series 300 without having to use  
the Fax portion of the mechanism.  
Bench Run Test:  
Allows testing of the HP OfficeJet Series 300 in unattended mode. Paper must  
be loaded in the input tray and up to twenty documents should be loaded in the  
automatic document feeder. Both printing and scanning functions are exercised.  
The two bench run optionsavailable are:  
1. Extended Bench Run – allows you to select how long to perform the bench  
run test  
2. Start std Bench Run – (standard test) runs through 120 cycles of the bench run  
test  
Note: The only way to exit the bench run test is to power the unit OFF.  
Problem Resolution 5-47  
System Error Codes  
System error codes may be displayed on the front panel display. They are recorded at parameter locations 176 through  
179. Printing the Stored Parameter Report from the Service and Factory Menu will provide a printed copy of all the  
parameter values. Individual parameter values may be viewed using the Changes Stored Parameters feature also in the  
Service and Factory Menu.  
The error codes are recorded sequentially starting at parameter location 176. If more than four system errors have  
occurred, the previously recorded error codes will be overwritten in a wrap-around manner. In this case, the last four  
error codes will be known but the last error that occurred cannot be determined.  
Refer to the following table for a description of the system error codes and recommended actions. Replacement of the  
Main PCA, LIU, scanner parts, and print mechanism should be referred to the HP Customer Support Center for repair  
arrangements. Do not attempt to repair the unit.  
System Error Codes  
Error Code Number  
105, 107  
Description  
ROM test failed  
Recommended Action  
Cycle power. If error persists, replace/reseat ROMs.  
Cycle power. If error persists, replace Main PCA battery.  
Replace Main PCA.  
106, 108, 110  
111  
RAM/SRAM failed  
Character ROM  
failed  
205, 208, 209, 210, 211,  
212, 213  
Scanner failure  
Cycle power. If error persists, check the scanner cable  
connections, clean the scanner glass, replace scanner.  
For codes 208 - 213, note the code number and call for  
service.  
301  
LIU failure  
Cycle power. If error persists, replace/reseat LIU.  
Replace Main PCA.  
all 400s and 500s  
all 600s and 700s  
778  
Fax firmware failure  
Firmware error  
Firmware error  
Servo shutdown  
Firmware error  
Battery failure  
Cycle power. If error persists, note the code number and  
call for service.  
Cycle power. If error persists, note the code number and  
call for service.  
If error occurs on power up, indicates Main Board revi-  
sion check failed.  
801  
Power OFF the unit. Check for obstruction of pen  
carriage. If error persists, replace print mechanism.  
all 800s except 801  
Cycle power. If error persists, note the code number and  
call for service.  
901  
Cycle power. If error persists, replace battery on Main  
PCA.  
“Stored data lost  
call for service”  
902  
SRAM corrupted  
Cycle power. If error persists, replace the Main PCA.  
“Stored data lost  
check settings”  
5-48 Problem Resolution  
User Menu - Associated Parameter Structure  
Certain user menu selections either affect, or are affected by, various internal parameters. The following diagram  
shows the various user menu functions and the associated parameter numbers whose values are affected by the user  
menu item.  
HP OfficeJet Series 300 User Menu - Associated Parameter Structure  
Menu Hierarchy – Left to right, top to bottom (Default settings are in bold typeface)  
Parameter  
Number(s)  
Affected  
Time/Date, Header  
Reports  
Time/Date-  
Fax Header  
(116 / 117)  
Fax log  
Print Now  
Last fax/Last 30 faxes  
Automatic Log  
Error only/Send or error/ (130)  
Send only/Off  
Speed Dial  
Menu Settings  
Self Test  
Print Demo  
Print All  
Fax/Copy Contrast  
Paper Size  
Normal/Lighten/Darken  
(143)  
(115)  
Letter = 8.5 x 11 in./A4 = 210 x 297 mm  
Legal = 8.5 x 14 in./Exec = 7.25 x 10.5 in./Envelopes  
Fax Settings  
Speed Dial Setup  
Group Dial Setup  
Phone Setup  
Rings to Answer 2, 3, 4, 5  
Ringer On/Off  
(005)  
(136)  
(141)  
(149)  
(067)  
(098)  
(004)  
(151)  
Ring/Beep Volume Soft/Loud  
Button Beeps On/Off  
Dialing Mode Tone/Pulse  
Auto Redial On/Off  
Distinctive Ring On/Off  
Remote Service On/Off  
Setup/Cancel Send  
Receive/Send  
Send Fax Later  
Polling Setup  
Backup Reception  
On/Off  
(139)  
(018)  
(140)  
Silent Detect  
Auto Reduction  
On/Off  
On/Off  
Printer Settings  
Character Set  
PC-8/HP Roman 8/PC-8 Danish/Nor/Uk ISO 4/  
German ISO 21/French ISO 69/Italian ISO 15/  
Nor V.1 ISO 60/Swed Names ISO 11/ASCII/  
Spanish ISO 17/Portug ISO 16/PC-850/  
ECMS-94/HP Legal  
(132)  
Carriage Return  
Perf Skip Mode  
Text Scale Mode  
CR only/CR and LF  
On/Off  
On/Off  
(133)  
(134)  
(135)  
Copier Settings  
Copy Reduction  
100% to 75% in 5% steps (Legal-to-Letter) /70% (142)  
Also, the following immediate action front panel buttons affect parameter values:  
(144, 145)  
(003, 017)  
Resolution  
Receive Mode  
Problem Resolution 5-49  
HP OfficeJet Series 300 Parameter Descriptions  
The parameter database is initialized from internal tables based on the LIU country code and revision. Many of these  
parameters are modifiable by the user or support person and are not initialized whenever the unit is powered ON.  
Changes made will normally be retained. Parameter values will initialize to default values under the following  
circumstances:  
D
D
D
D
First startup at factory  
Startup after battery failure  
Factory (or full) reset  
LIU replacement  
Refer to the following parameter listing for a description and value(s) for each parameter number. The units describe  
the range of selection (in parenthesis) and incremental units for that range. Default values for various countries are  
specified in the listing. Parameters shown with an “*” are affected by the User menu.  
LIU (Line Interface Unit) Identification  
Parameter #  
1
Description  
Units  
N/A  
LIU ID interface code. Code displayed depends on the country LIU installed  
Code  
15  
23  
47  
39  
35  
31  
25  
4
Country  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
6
China  
2
LIU Revision code. Also depends on the LIU installed. Values of 0 through 3 are  
supported. For example: Default = 0 (=rev. 0)  
0–3  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
1
Korea  
China  
5-50 Problem Resolution  
Ring Detection and Auto Answering  
Parameter #  
3*  
Description  
Units  
Auto answer enabled. Modified by the user using the <Receive Mode> key. If  
TRUE then HP OfficeJet Series 300 will automatically answer and attempt to  
receive a fax after the set rings to answe  
0 = FALSE  
1 = TRUE  
Country  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Default  
1
1
1
1
1
1
1
1
1
Korea  
China  
4*  
Distinctive ring detection mode. Determines the types of rings that are counted. HP 0 = OFF  
4 = ON  
OfficeJet Series 300 can only be set to detect any non–single ring. This parameter  
is selected by the customer from the Phone Setup menu  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
5*  
Rings to answer. Minimum number of rings that must be detected before HP  
OfficeJet Series 300 will automatically answer if the receive mode is set to AUTO.  
Users may select from 2 thru 5 rings from the Phone Setup menu.  
1 ring  
(1 ring to  
15 rings)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
2
2
2
2
2
2
2
2
2
Korea  
China  
Problem Resolution 5-51  
Parameter #  
6
Description  
Units  
Ring detect low frequency. Minimum valid frequency for the incoming ring signal. 1 Hz (10 Hz  
to 99 Hz)  
Country  
Default  
15  
13  
United States  
Australia  
France  
25  
Germany  
Netherlands  
United Kingdom  
India  
21  
20  
15  
15  
Korea  
15  
China  
15  
7
Ring detect high frequency. Maximum valid frequency for the incoming ring  
signal.  
1 Hz (10 Hz  
to 99 Hz)  
Country  
Default  
68  
58  
United States  
Australia  
France  
60  
Germany  
Netherlands  
United Kingdom  
India  
60  
55  
40  
68  
Korea  
68  
China  
68  
8
Ring envelope minimum ON time. Minimum time an entire ring signal must be  
present to be counted as 1 ring. The entire ring signal may consist of several ring  
bursts separated by periods of silence.  
1 ms  
(50 ms to  
10000 ms)  
Country  
Default  
150  
180  
500  
250  
300  
300  
150  
150  
150  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
5-52 Problem Resolution  
Parameter #  
9
Description  
Units  
Ring envelope maximum ON time. Maximum time an entire ring signal can be  
present to be counted as 1 ring. The entire ring signal may consist of several ring  
bursts separated by periods of silence.  
1 ms  
(50 ms to  
10000 ms)  
Country  
Default  
8000  
8000  
8000  
8000  
8000  
8000  
8000  
8000  
8000  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
10  
Ring envelope minimum OFF time. Minimum time between ring envelopes, where 1 ms  
(200 ms to  
20000 ms)  
each ring envelope may consist of a single or multiple rings. Once this time has  
expired the ring count is incremented.  
Country  
Default  
1000  
1000  
1000  
1000  
2000  
1000  
1000  
1000  
1000  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
11  
Ring envelope maximum OFF time. Maximum time between ring envelopes after  
which the ring count is reset to zero. When this period of silence has expired all  
ringing is considered complete.  
1 ms  
(200 ms to  
20000 ms)  
Country  
Default  
8000  
8000  
7000  
8000  
8000  
8000  
8000  
8000  
8000  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
Problem Resolution 5-53  
Parameter #  
12  
Description  
Units  
Ring burst minimum ON time. Minimum time a single ring signal must be active  
before it is counted. If this time is not exceeded the ring burst is ignored.  
1 ms  
(50 ms to  
1000 ms)  
Country  
Default  
100  
100  
100  
250  
100  
100  
100  
100  
100  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
14  
15  
16  
Ring burst minimum OFF time. Minimum time that must occur between two ring  
bursts if they are to be counted as two individual bursts.  
1 ms  
(50 ms to  
1000 ms)  
Country  
Default  
100  
100  
100  
250  
100  
100  
100  
100  
100  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
Minimum number of rings. This is the minimum ring count the user can enter. This 1 ring (1 ring  
to 15 rings)  
is used for data entry validation only.  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
1
1
2
2
2
2
1
1
1
Korea  
China  
Maximum number of rings. This is the maximum ring count that the user can enter. 1 ring (1 ring  
to 15 rings)  
This is used for data entry validation only.  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
6
6
5
6
7
6
6
6
6
Korea  
China  
5-54 Problem Resolution  
Eavesdrop Detection and Automatic Answering  
Parameter #  
17*  
Description  
Units  
Eavesdrop enable. If TRUE then HP OfficeJet Series 300 will attempt to detect an  
incoming fax when a downstream or parallel telephone (or TAM) answers. Selected  
by the user using the <Receive Mode> key.  
0 = FALSE  
1 = TRUE  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
1
1
1
1
1
1
1
1
1
Korea  
China  
18*  
Silent detect enable. Incoming faxes are detected though the presence of CNG tone 0 = FALSE  
1 = TRUE  
or a sufficient period of silence. If TRUE then silent detection is attempted.  
Selected by the user using the Fax Settings menu.  
Country  
Defaul  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
19  
Parallel detect enable. If TRUE, then eavesdrop detection is attempted when either 0 = FALSE  
1 = TRUE  
a parallel or downstream telephone (or TAM) answers. If FALSE then detection is  
attempted only with a downstream device.  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
1
1
1
1
1
1
1
1
1
Korea  
China  
Problem Resolution 5-55  
Parameter #  
20  
Description  
Units  
Eavesdrop evaluation time. Eavesdrop is automatically started (and restarted) when 1 sec  
(10 sec to  
each ring ends. It is automatically deactivated after this time.  
120 sec)  
Country  
Default  
60  
60  
United States  
Australia  
France  
30  
Germany  
Netherlands  
United Kingdom  
India  
60  
60  
60  
60  
Korea  
60  
China  
60  
21  
22  
23  
Calling tone minimum ON time. Minimum time a CNG tone must be present for  
the tone sequence to be valid.  
1 ms (100 ms  
to 1000 ms)  
Country  
Default  
350  
350  
350  
350  
350  
350  
350  
350  
350  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
Calling tone maximum ON time. Maximum time a CNG tone can be present for  
the tone sequence to be valid.  
1 ms (100 ms  
to 1000 ms)  
Country  
Default  
800  
800  
800  
800  
800  
800  
800  
800  
800  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
Calling tone minimum OFF time. Minimum period of silence that must exist  
between CNG tones for the tone sequence to be valid.  
1 ms  
(1000 ms to  
15000 ms)  
Country  
Default  
2000  
2000  
2000  
2000  
2000  
2000  
2000  
2000  
2000  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
5-56 Problem Resolution  
Parameter #  
24  
Description  
Units  
Calling tone maximum OFF time. Maximum period of silence that can exist  
between CNG tones for the tone sequence to be valid.  
1 ms  
(1000 ms to  
15000 ms)  
Country  
Default  
8000  
8000  
8000  
8000  
8000  
8000  
8000  
8000  
8000  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
25  
Calling tone maximum dropout time. Maximum duration of dropout which can  
interrupt a CNG tone. If the dropout is less than this time, then the CNG tone will  
be processed as a single continuous tone.  
1 ms  
(0 ms to  
500 ms)  
Country  
Default  
100  
100  
100  
100  
100  
100  
100  
100  
100  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
26  
Calling tone minimum count. Minimum number of CNG tones that must be  
detected for an incoming fax to be detected.  
1 tone (1 tone  
to 15 tones)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
2
2
1
2
2
2
2
2
2
Korea  
China  
27  
Calling tone detect threshold. Sets the detection threshold for any received CNG  
tone. If the CNG tone is below this level it will not be detected.  
10  
(260 to 510)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
350 (–0.1 dBm)  
350 (–0.1 dBm)  
450 (–0.1 dBm)  
350 (–0.1 dBm)  
350 (–0.1 dBm)  
350 (–0.1 dBm)  
450 (–0.1 dBm)  
350 (–0.1 dBm)  
450 (–0.1 dBm)  
Korea  
China  
Problem Resolution 5-57  
Parameter #  
28  
Description  
Units  
Silence minimum time. An incoming fax will be detected if this period of silence is 1 ms  
(1000 ms to  
15000 ms)  
detected. Silent detection is only intended to apply to downstream TADs. Silent  
detection will only start after an OGM has been detected and if downstream  
activity is detected.  
Country  
Default  
3000  
3000  
3000  
3000  
3000  
3000  
3000  
3000  
3000  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
29  
FAX TAM interface enable. If TRUE then the user will be able to select FAX/TAM 0 = FALSE  
1 = TRUE  
as a receive configuration. If FALSE the FAX/TAM selections will not be seen by  
the user when selecting a receive mode. Intended for countries which do not allow  
FAX/TAM support.  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
30  
Calling tone auto stop enable. If TRUE, HP OfficeJet Series 300 will stop  
transmitting the CNG signal as soon as 750 ms of an incoming CED signal has  
been detected. If this value is FALSE, it will transmit the CNG signal until T30  
frames are detected.  
0 = FALSE  
1 = TRUE  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
1
0
0
0
0
0
0
Korea  
China  
5-58 Problem Resolution  
Connection Establishment  
Parameter #  
31  
Description  
Units  
Line seizure delay timer. Specifies the minimum time between the completion of  
an outgoing or incoming call and the automatic dialing of the next outgoing call.  
1 ms (0 ms to  
15000 ms)  
Country  
Default  
5000  
5000  
6500  
7000  
7000  
3500  
5000  
5000  
5000  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
32  
Pre OFF hook shunt. Defines the time the LIU shunt will be active. The shunt is  
activated just prior to when HP OfficeJet Series 300 goes OFF hook. Not supported  
by all LIUs.  
1 ms (0 ms to  
1000 ms)  
Country  
Default  
United States  
Australia  
France  
0
325  
0
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
Korea  
0
China  
0
33  
34  
(Reserved)  
Modem loop current failure test enable. Controls is a modem loop current test is  
performed after HP OfficeJet Series 300 has dialed a number or after it has  
answered an incoming call. If TRUE it will continuously test for the absence of  
loop current. If no loop current is detected the fax session will be aborted.  
0 = FALSE  
1 = TRUE  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
Problem Resolution 5-59  
Parameter #  
35  
Description  
Units  
Modem loop current test enable. Controls if a modem loop current test is  
performed after HP OfficeJet Series 300 has connected to the external line and  
before dialing is started.. If TRUE, HP OfficeJet Series 300 will test for the  
presence of loop current after going OFF hook prior to dialing. If loop current is  
not detected, the fax session is aborted.  
0 = FALSE  
1 = TRUE  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
1
1
1
1
1
0
0
0
Korea  
China  
36  
Modem loop current detection time minimum. Minimum time that continuous  
modem loop current must be present when the machine fist connects and a loop  
current test is performed. Also, this is the minimum time that loop current must be  
absent once dialing has completed, when performing the loop current failure test.  
1 ms  
(0 ms to  
15000 ms)  
Country  
Default  
0
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
200  
250  
200  
200  
200  
0
Korea  
0
China  
0
37  
Modem loop current detection delay. The delay that occurs before starting the loop 1 ms  
(0 ms to  
15000 ms)  
current failure test. Allows time for the network to settle after dialing and prevents  
”open switch interrupts” from falsely being interpreted as problems with the  
connection.  
Country  
Default  
0
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
10000  
10000  
10000  
10000  
10000  
0
Korea  
0
China  
0
5-60 Problem Resolution  
Parameter #  
38  
Description  
Units  
Modem loop current evaluation time. Maximum time the machine will wait for  
loop current before dialing when performing a loop current test.  
1 ms  
(0 ms to  
15000 ms)  
Country  
Default  
0
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
4000  
4000  
4000  
4000  
4000  
0
Korea  
0
China  
0
39  
Telset loop current test enable. Controls whether a telset loop current test is  
performed before HP OfficeJet Series 300 is connected to the external line. The  
presence of loop current would indicate that a downstream telephone is active. If  
TRUE, the machine will check for telset loop current.  
0 = FALSE  
1 = TRUE  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
1
1
1
1
1
1
1
1
1
Korea  
China  
40  
Telset loop current detection time minimum. Minimum time that continuous telset  
loop current must be absent to be evaluated as absent. Once absent the line is  
considered available.  
1 ms  
(50 ms to  
15000 ms)  
Country  
Default  
1000  
1000  
5000  
1000  
1000  
1000  
1000  
1000  
1000  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
Problem Resolution 5-61  
Pause Control  
Parameter #  
Description  
Units  
41  
Pre dial pause mode. Specifies what type of pause HP OfficeJet Series 300 will  
perform before dialing. If BLIND WAIT, the WAIT BEFORE BLIND DIALING  
delay will be used before dialing. If CHECK FOR TONE, a PSTN dial tone must  
be detected before dialing. If CHECK FOR SPECIAL TONE, a special dial tone  
must be present. If CHECK FOR TONE OR BUSY, either a PSTN dial tone or  
busy tone must be detected. If a busy tone is found, the call will be aborted.  
0 = BLIND  
WAIT  
1 = CHECK  
FOR TONE  
2 = CHECK  
FOR SPCL  
TONE  
Country  
Default  
3 = CHECK  
FOR TONE  
OR BUSY  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
1
1
1
0
0
0
0
Korea  
China  
42  
Inter dial pause mode. Determines how a pause character is a dial string is  
processed. If BLIND WAIT, then the character is processed as a simple delay of  
duration TIME OF EACH PAUSE. If CHECK FOR TONE, then the character is  
processed as a wait for PSTN dial tone. If CHECK FOR SPECIAL TONE, then  
the character is processed as a wait for special dial tone.  
0 = BLIND  
WAIT  
1 = CHECK  
FOR TONE  
2 = CHECK  
FOR SPCL  
TONE  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
2
0
0
0
0
0
0
Korea  
China  
43  
Wait before blind dialing. Delay from OFF hook to the start of dialing when blind  
dialing.  
1 ms (500 ms  
to 15000 ms)  
Country  
Default  
3000  
2200  
2000  
2500  
5000  
4000  
3000  
3200  
3000  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
5-62 Problem Resolution  
Parameter #  
44  
Description  
Units  
Time of each pause. Duration of the delay when pause characters in a dial string are 1 ms (500 ms  
to 8000 ms)  
interpreted as delays.  
Country  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
Default  
3000  
3000  
2000  
2000  
2000  
2000  
3000  
3000  
3000  
45  
Number of user entered pauses allowed. Maximum number of pauses that a user  
can enter in a dial string.  
1 pause  
(1 pause to  
15 pauses)  
Country  
Default  
United States  
Australia  
France  
36  
36  
1
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
6
6
6
36  
36  
36  
Problem Resolution 5-63  
Dial Tone Detection  
Parameter #  
Description  
Units  
46  
Maximum wait for all dial tone detection. Maximum total time that HP OfficeJet  
Series 300 will wait for any dial tone.  
1 ms  
(1000 ms to  
30000 ms)  
Country  
Default  
10000  
5000  
10000  
15000  
18000  
8000  
10000  
10000  
10000  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
47  
PSTN dial tone detect. Indicates the frequency combination that is used to identify 1=1  
2=2  
3=1&2  
a PSTN dial tone.  
Country  
Default  
5=1or2  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
5
1
9
14  
9
5
5
5
5
6=1&2or3&4  
7=1or2or3&4  
8=1&2or3or4  
9=1or2or3or4  
10=1&2&3&4  
11=1or2&3&4  
12=1&2&3or4  
13=1or2&3or4  
14=1or2or3  
Korea  
China  
48  
PSTN dial tone detection time minimum. Indicates the total time a PSTN dial tone 1 ms (100 ms  
15000 ms)  
sequence must be present for a PSTN dial tone to be detected.  
Country  
Default  
500  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
1000  
1900  
2500  
1500  
1000  
500  
Korea  
500  
China  
500  
49  
PSTN dial tone minimum on time. This is the minimum duration of a cadenced  
PSTN dial tone must be present for a cadenced sequence to be valid.  
1 ms (50 ms  
to 20000 ms)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
5-64 Problem Resolution  
Parameter #  
50  
Description  
Units  
PSTN dial tone minimum off time. The minimum period of silence that must exist 1 ms (0 ms  
to 2000 ms)  
between cadenced PSTN dial tones if the tone sequence is to be valid.  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
51  
52  
53  
PSTN dial tone maximum off time. Maximum period of silence that can exist  
between cadenced PSTN dial tones if the tone sequence is to be valid.  
1 ms (0 ms  
to 2000 ms)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
PSTN dial tone detect threshold. Sets the detection threshold for a PSTN dial  
tone. If below this level, the PSTN tone will not be detected.  
1 (260 to  
510)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
320 (–0.1 dBm)  
350 (–0.1 dBm)  
400 (–0.1 dBm)  
350 (–0.1 dBm)  
380 (–0.1 dBm)  
320 (–0.1 dBm)  
450 (–0.1 dBm)  
320 (–0.1 dBm)  
450 (–0.1 dBm)  
Korea  
China  
PSTN dial tone frequency 1. The center frequency for the first component of the  
PSTN dial tone.  
1 Hz (100 Hz  
to 1200 Hz)  
Country  
Default  
350  
425  
440  
410  
415  
350  
350  
350  
350  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
Problem Resolution 5-65  
Parameter #  
54  
Description  
Units  
PSTN dial tone frequency 2. Center frequency for the second component of the  
PSTN dial tone.  
1 Hz (0 Hz  
to 1200 Hz)  
Country  
Default  
440  
0
510  
435  
415  
355  
440  
440  
440  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
55  
56  
57  
PSTN dial tone frequency 3. Center frequency for the third component of the  
PSTN dial tone.  
1 Hz (0 Hz  
to 1200 Hz)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
370  
460  
475  
0
0
Korea  
0
China  
0
PSTN dial tone frequency 4. Center frequency for the fourth component of the  
PSTN dial tone.  
1 Hz (0 Hz  
to 1200 Hz)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
300  
0
535  
0
0
Korea  
0
China  
0
Special dial tone detect. Indicates the frequency combination that is used to  
identify a special dial tone.  
0=no freq.  
1=1  
2=2  
Country  
Default  
3=1&2  
5=1or2  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
13  
0
0
1
0
0
0
6=1&2or3&4  
7=1or2or3&4  
8=1&2or3or4  
9=1or2or3or4  
10=1&2&3&4  
11=1or2&3&4  
12=1&2&3or4  
13=1or2&3or4  
14=1or2or3  
Korea  
China  
5-66 Problem Resolution  
Parameter #  
58  
Description  
Units  
Special dial tone detection time minimum. The total time a special dial tone  
sequence must be present for a special dial tone to be detected.  
1 ms (0 ms  
to 15000 ms)  
Country  
Default  
United States  
Australia  
France  
0
0
1300  
Germany  
Netherlands  
United Kingdom  
India  
0
0
1000  
0
Korea  
0
China  
0
59  
Special dial tone minimum on time. Minimum duration a cadenced special dial  
tone must be present for the cadenced sequence to be valid.  
1 ms (0 ms  
2000 ms)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
Problem Resolution 5-67  
Parameter #  
60  
Description  
Units  
Special dial tone minimum on time. Minimum period of silence that must exist  
between cadenced special tones if the tone sequence is to be valid.  
1 ms (0 ms  
to 2000 ms)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
61  
62  
63  
Special dial tone maximum on time. Maximum period of silence that can exist  
between cadenced special tones if the tone sequence is to be valid.  
1 ms (0 ms  
to 2000 ms)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
Special dial tone detect threshold. Sets the detection threshold for special dial  
tones. If the special dial tone is below this level it will not be detected.  
1 (0 to 510)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
450  
0
0
350  
0
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
Korea  
China  
0
0
Special dial tone frequency 1. Center frequency for the first component of the  
special dial tone.  
1 Hz (0 Hz  
to 1200 Hz)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
420  
0
0
1111  
0
Korea  
0
China  
0
5-68 Problem Resolution  
Parameter #  
64  
Description  
Units  
Special dial tone frequency 2. Center frequency for the second component of the  
special dial tone.  
1 Hz (0 Hz  
to 1200 Hz)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
460  
0
0
0
0
Korea  
0
China  
0
65  
Special dial tone frequency 3. Center frequency for the third component of the  
special dial tone.  
1 Hz (0 Hz  
to 1200 Hz)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
310  
0
0
0
0
Korea  
0
China  
0
66  
Special dial tone frequency 4. Center frequency for the fourth component of the  
special dial tone.  
1 Hz (0 Hz  
to 1200 Hz)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
350  
0
0
0
0
Korea  
0
China  
0
67*  
PSTN signaling. Indicates which type of signaling is used for dialing. This  
parameter is set by the user from the Phone Setup menu.  
0 = DTMF  
1 = PULSE  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
Problem Resolution 5-69  
Dialing  
Parameter #  
68  
Description  
Units  
Dial pulse code. Determines the number of pulses that are issued for each digit.  
This parameter is set by the LIU.  
NORMAL : 1=1 pulse...9=9 pulses...0=10 pulses  
REVERSE : 1=9 pulses...9=1 pulse...0= 10 pulses  
0 = NORMAL  
1 = REVERSE  
2 = 2START  
2START: 1=2pulses...9=10 pulses...0=1 pulse  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
69  
Pre dial shunt. The duration that the dial shunt relay is activated prior to pulse  
dialing the first digit in a dial string. Not present on all LIU. This parameter is set  
by the LIU.  
1 ms  
(0 ms to  
1000 ms)  
Country  
Default  
0
250  
250  
90  
250  
250  
0
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
0
China  
0
70  
Post dial shunt. The duration that the dial shunt relay remains active after the pulse 1 ms  
(0 ms to  
1000 ms)  
dialing the last digit in a dial string. Not present on all LIUs. This parameter is set  
by the LIU.  
Country  
Default  
0
250  
250  
90  
250  
250  
0
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
0
China  
0
5-70 Problem Resolution  
Parameter #  
71  
Description  
Units  
Dial pulse break time. The duration that the dial pulse relay will be opened to  
cause a break of loop current during pulse dialing. This parameter is set by the  
LIU.  
1 ms  
(10 ms to  
100 ms)  
Country  
Default  
60  
67  
United States  
Australia  
France  
66  
Germany  
Netherlands  
United Kingdom  
India  
60  
61  
67  
62  
Korea  
66  
China  
62  
72  
Dial pulse make time. The duration that the dial pulse relay will be closed to cause 1 ms  
(10 ms to  
a make of loop current during pulse dialing. This parameter is set by the LIU.  
100 ms)  
Country  
Default  
40  
33  
United States  
Australia  
France  
34  
Germany  
Netherlands  
United Kingdom  
India  
40  
39  
33  
38  
Korea  
34  
China  
38  
73  
Dial pulse interdigit time. The duration between digits when pulse dialing,  
measured from the end of the last make to the start of the first break of the next  
digit.  
1 ms  
(400 ms to  
1500 ms)  
Country  
Default  
800  
800  
900  
800  
800  
800  
800  
800  
800  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
74  
DTMF transmit level high group. The DTMF transmit level for the high group of  
frequencies in the DTMF tone pair.  
1 (0 to 150)  
Country  
Default  
50  
90  
United States  
Australia  
France  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
60  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
70  
90  
90  
70  
60  
70  
Problem Resolution 5-71  
Parameter #  
75  
Description  
Units  
DTMF transmit delta low group. The relative transmit level for the low group of  
frequencies in the DTMF tone pair.  
1 (0 to 40)  
Country  
Default  
20 (–0.1 dBm)  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
20 (–0.1 dBm)  
20 (–0.1 dBm)  
20 (–0.1 dBm)  
20 (–0.1 dBm)  
20 (–0.1 dBm)  
20 (–0.1 dBm)  
20 (–0.1 dBm)  
20 (–0.1 dBm)  
Korea  
China  
76  
DTMF duration and interdigit time. Duration of each DTMF signal and the  
duration of the interdigit silence.  
1 ms (40 ms  
to 200 ms)  
Country  
Default  
70  
85  
United States  
Australia  
France  
80  
Germany  
Netherlands  
United Kingdom  
India  
90  
80  
85  
70  
Korea  
China  
100  
70  
77  
(Reserved)  
5-72 Problem Resolution  
Call Progress  
Parameter #  
Description  
Units  
78  
Call progress detect. Indicates the frequency combination that is used to identify  
the call progress tone.  
0=no freq.  
1=1  
2=2  
Country  
Default  
3=1&2  
5=1or2  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
9
1
5
9
9
1
9
9
9
6=1&2or3&4  
7=1or2or3&4  
8=1&2or3or4  
9=1or2or3or4  
10=1&2&3&4  
11=1or2&3&4  
12=1&2&3or4  
13=1or2&3or4  
14=1or2or3  
Korea  
China  
79  
Call progress tone minimum on time. Minimum duration a call progress tone must 1 ms (50 ms  
to 2000 ms)  
be present for a cadenced sequence to be valid.  
Country  
Default  
150  
200  
350  
100  
150  
200  
150  
150  
150  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
80  
Call progress tone maximum on time. Maximum duration a call progress tone can 1 ms (50 ms  
to 4000 ms)  
be present for a cadenced sequence to be valid.  
Country  
Default  
750  
750  
750  
750  
750  
600  
750  
750  
750  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
Problem Resolution 5-73  
Parameter #  
81  
Description  
Units  
Call progress tone minimum off time. Minimum period of silence that must exist  
between cadenced call progress tones if the tone sequence is to be valid.  
1 ms (0 ms  
to 2000 ms)  
Country  
Default  
150  
275  
350  
200  
150  
290  
150  
150  
150  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
82  
83  
84  
Call progress tone maximum off time. Maximum period of silence that can exist  
between cadenced call progress tones if the tone sequence is to be valid.  
1 ms (50 ms  
to 4000 ms)  
Country  
Default  
750  
750  
750  
750  
750  
600  
750  
750  
750  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
Call progress detect threshold. Sets the detection threshold for the call progress  
tones. If the progress tones are below this level they will not be detected.  
1 (260 to 510)  
Country  
Default  
470  
370  
450  
430  
430  
370  
470  
470  
470  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
Korea  
China  
Call progress tone frequency 1. The center frequency for the first component of the 1 Hz (100 Hz  
to 1200 Hz)  
call progress tone.  
Country  
United States  
Australia  
Default  
620  
425  
420  
425  
355  
400  
620  
620  
620  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
5-74 Problem Resolution  
Parameter #  
85  
Description  
Units  
Call progress tone frequency 2. The center frequency for the second component of 1 Hz (0 Hz  
to 1200 Hz)  
the call progress tone.  
Country  
United States  
Australia  
Default  
480  
0
France  
Germany  
Netherlands  
United Kingdom  
India  
460  
450  
415  
450  
480  
480  
480  
Korea  
China  
86  
87  
88  
Call progress tone frequency 3. The center frequency for the third component of  
the call progress tone.  
1 Hz (0 Hz  
to 1200 Hz)  
Country  
Default  
350  
0
United States  
Australia  
France  
0
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
395  
475  
0
350  
350  
350  
Call progress tone frequency 4. The center frequency for the fourth component of 1 Hz (0 Hz  
to 1200 Hz)  
the call progress tone.  
Country  
United States  
Australia  
Default  
440  
0
France  
0
Germany  
475  
535  
0
440  
440  
440  
Netherlands  
United Kingdom  
India  
Korea  
China  
Disconnect if busy detected. Specifies the duration a busy sequence must be  
detected. If a valid busy sequence is detected the call is aborted.  
1 ms  
(1000 ms  
to 30000 ms)  
Country  
Default  
5000  
5000  
5000  
5000  
5000  
10000  
5000  
5000  
5000  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
Problem Resolution 5-75  
Modem Configuration  
Parameter #  
89  
Description  
Units  
Equalizer. Used to select the transmission compromise equalizer. equalizers 1,2 and 0 = NONE  
1 = EQL1  
2 = EQL2  
3 = EQL3  
3 are designed for lines 1.8, 3.6 and 7.2 kilometers respectively  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
90  
LIU receive loss. Specifies the LIU receive loss. The receive loss is introduced  
between the modem and the external telephone line interface jack. It is used to  
correctly adjust the internal modem receive level so that the receive level at the  
telephone line interface jack is as specified by MODEM MINIMUM CARRIER  
DETECTION LEVEL. This parameter is set by the LIU.  
1 (0 to 100)  
Country  
Default  
40 (–0.1 dBm)  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
15 (–0.1 dBm)  
26 (–0.1 dBm)  
15 (–0.1 dBm)  
22 (–0.1 dBm)  
22 (–0.1 dBm)  
70 (–0.1 dBm)  
40 (–0.1 dBm)  
70 (–0.1 dBm)  
Korea  
China  
91  
LIU transmit loss. Specifies the LIU transmit loss. This transmission loss is  
introduced between the modem and the telephone line interface jack. It is used to  
correctly adjust the modem and DTMF transmit levels so that the level at the  
telephone line interface jack is as specified by the MODEM TRANSMIT LEVEL.  
1 (0 to 100)  
Country  
Default  
70  
94  
United States  
Australia  
France  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
74  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
75  
70  
70  
66  
70  
66  
5-76 Problem Resolution  
Parameter #  
92  
Description  
Units  
Modem minimum carrier detection level. Specifies the minimum modem receive  
level that is presented from the PSTN at the external telephone interface jack. This  
parameter is set by the LIU.  
1 (350 to  
510)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
430 (–0.1 dBm)  
430 (–0.1 dBm)  
430 (–0.1 dBm)  
470 (–0.1 dBm)  
430 (–0.1 dBm)  
430 (–0.1 dBm)  
450 (–0.1 dBm)  
430 (–0.1 dBm)  
450 (–0.1 dBm)  
Korea  
China  
93  
Modem transmit level. Specifies the transmit level that is presented to the PSTN at 1 (0 to 255)  
the external telephone line interface jack.  
Country  
Default  
100  
105  
100  
115  
70  
100  
133  
100  
133  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
Korea  
China  
Problem Resolution 5-77  
Fax Session Configuration  
Parameter #  
94  
Description  
Units  
Answer inactivity abort timer. Specifies the time from going OFF hook and waiting 1 sec (0 sec  
to 255 secs)  
for an incoming fax handshake, until HP OfficeJet Series 300 disconnects because  
no incoming fax activity is detected.  
Country  
Default  
30  
40  
United States  
Australia  
France  
46  
Germany  
Netherlands  
United Kingdom  
India  
40  
40  
40  
30  
Korea  
30  
China  
30  
95  
Originate inactivity abort timer. Specifies the time from starting the outgoing fax  
handshake until HP OfficeJet Series 300 disconnects again if no response is  
detected from the answering machine.  
1 sec (0 sec  
to 255 secs)  
Country  
Default  
59  
United States  
Australia  
France  
60  
50  
Germany  
Netherlands  
United Kingdom  
India  
80  
110  
55  
49  
Korea  
45  
China  
49  
96  
Modem transmit level minimum. Specifies the minimum modem transmit signal  
level that can be entered by the user, when user adjustment is allowed.  
1 (0 to 255)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
Korea  
China  
5-78 Problem Resolution  
Parameter #  
97  
Description  
Units  
Modem transmit level maximum. Specifies the maximum modem transmit signal  
level that can be entered by the user, when user adjustment is allowed.  
1 (0 to 255)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
(–0.1 dBm)  
Korea  
China  
Problem Resolution 5-79  
Redialing  
Parameter #  
98  
Description  
Units  
Repeat call attempts enable. If FALSE, then no automatic redialing is attempted.  
This parameter is set by the user using the Phone Setup menu.  
0 = FALSE  
1 = TRUE  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
1
1
1
1
1
1
1
1
1
Korea  
China  
99  
Redial on busy enable. Determines the condition when redialing may occur. If  
TRUE then automatic redialing occurs when a call fails due to detection of a valid  
busy tone sequence.  
0 = FALSE  
1 = TRUE  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
1
1
1
1
1
1
1
1
1
Korea  
China  
100  
Redial on no answer enable. Determines the condition when redialing can occur. If 0 = FALSE  
1 = TRUE  
TRUE then automatic redialing occurs when a call fails due to no answer from the  
remote machine.  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
5-80 Problem Resolution  
Parameter #  
101  
Description  
Units  
Repeat call attempt timer 1 same number. Specifies the amount of time between  
repeat call attempts to the same number when the number of repeat call attempts is  
less than or equal to NUMBER OF CALL ATTEMPTS TIMER !  
1 sec  
(0 sec to  
1000 secs)  
Country  
Default  
60  
60  
United States  
Australia  
France  
60  
Germany  
Netherlands  
United Kingdom  
India  
60  
60  
60  
60  
Korea  
60  
China  
60  
102  
Repeat call attempt timer 2 same number. Specifies the amount of time between  
repeat call attempts to the same number when the number of repeat call attempts is  
greater than NUMBER OF CALL ATTEMPTS ! and less than or equal to  
NUMBER OF CALL ATTEMPTS TIMER 2.  
1 sec (0 sec  
to 1000 secs)  
Country  
Default  
300  
300  
300  
300  
300  
300  
300  
300  
300  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
103  
Repeat call attempt timer 3 same number. Specifies amount of time between real  
call attempts to the same number when the number of repeat call attempts is greater  
than NUMBER OF CALL ATTEMPTS TIMER 2.  
1 sec (0 sec  
to 1000 secs  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
Problem Resolution 5-81  
Parameter #  
104  
Description  
Units  
Number of call attempts timer 1. Specifies the number of repeat calls that are  
attempted using REPEAT CALL ATTEMPT TIMER 1 as the interval between call  
attempts. When this number of repeat calls has been attempted, redialing will  
continue using NUMBER OF CALL ATTEMPTS TIMER 2.  
1 retry  
(0 retries to  
15 retries)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
1
1
1
1
1
1
1
1
1
Korea  
China  
105  
Number of call attempts timer 2. Specifies the number if repeat calls that are  
attempted using REPEAT CALL ATTEMPT TIMER 2 as the interval between call  
attempts. When this number of repeat calls has been attempted, redialing will  
continue using NUMBER OF CALL ATTEMPTS TIMER 3.  
1 retry  
(0 retries to  
15 retries)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
4
4
4
4
4
4
4
2
4
Korea  
China  
106  
Number of call attempts timer 3. Specifies the number of repeat calls that are  
attempted using REPEAT CALL ATTEMPT TIMER 3 as the interval between call  
attempts. When this number of repeat calls has been attempted, all redialing to the  
number will be terminated.  
1 retry  
(0 retries to  
15 retries)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
5-82 Problem Resolution  
Parameter #  
107  
Description  
Units  
Blacklist enable. If TRUE, creates a list of numbers which have a history of no  
answer. Set by the LIU and used only in France.  
0 = FALSE  
1 = TRUE  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
1
0
0
0
0
0
0
Korea  
China  
Problem Resolution 5-83  
Miscellaneous Country Specific  
Parameter #  
108  
Description  
Units  
T5 timer. Determines the maximum time that a transmitting machine will wait for a 1 sec (0 sec  
to 1000 secs)  
receiving machine to stop sending RNR.  
Country  
Default  
240  
60  
United States  
Australia  
France  
60  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
60  
60  
60  
240  
240  
240  
109  
110  
111  
T30 V21 delay. Controls the delay between the end of high speed modem data  
transmission or tone transmission and the start of transmission of T30 frames.  
1 ms (10 ms  
to 1000 ms)  
Country  
Default  
220  
220  
80  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
80  
220  
220  
220  
220  
220  
T30 inter frame flags. Controls the number of SDLC flag bytes which are  
transmitted between successive T30 frames.  
1 (1 to 32)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
4
4
4
1
4
4
4
4
4
Korea  
China  
Modem dropout abort timer. Specifies the maximum disconnection time from  
which high speed data reception can recover. Once this time has been exceeded,  
data reception will be aborted.  
1 ms  
(1000 ms to  
60000 ms)  
Country  
Default  
5000  
5000  
5000  
5000  
5000  
5000  
5000  
5000  
5000  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
5-84 Problem Resolution  
Parameter #  
112  
Description  
Units  
Modem post dropout abort timer. Specifies the maximum time the fax session will 1 ms (0 ms  
to 60000 ms)  
wait to detect a T30 frame following a data reception abort due to a dropout.  
Country  
Default  
6000  
6000  
0
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
0
6000  
6000  
6000  
6000  
6000  
113  
Memory Minimum for Receive. Specifies the minimum amount of memory that  
must be available for a reception prior to automatically starting a reception and  
receiving a document.  
1 kB (1 kB to  
60000 kB)  
Country  
Default  
32  
32  
United States  
Australia  
France  
32  
Germany  
Netherlands  
United Kingdom  
India  
32  
32  
32  
32  
Korea  
32  
China  
32  
114  
BZT Compliance Enable. German BZT compliance requires a slightly different  
T30 implementation. The differences are primarily concerned with handling voice  
interrupts. If the value = 1 (True), the T30 operation will comply with BZT  
requirements. If 0 (False), the T30 operation is not in compliance with the CCITT  
requirement.  
0 = FALSE  
1 = TRUE  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
1
0
0
0
0
0
Korea  
China  
Problem Resolution 5-85  
Parameter #  
115*  
Description  
Units  
Paper size. Determines default paper size. Selected by the user using the Paper Size 1 = Exec  
2 = Letter  
3 = Legal  
26 = A4  
menu.  
Country  
United States  
Australia  
France  
Default  
2
26  
81 =Envelope  
26  
Germany  
Netherlands  
United Kingdom  
India  
26  
26  
26  
26  
Korea  
26  
China  
26  
116*  
Time format. Determines the default time format. Selected by the user in the  
Time/Date menu.  
0 = AM/PM  
1 = 24 hr  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
1
1
1
1
1
0
0
0
Korea  
China  
117*  
Date format. Determines the default date format. Selected by the user in the  
Time/Date menu.  
0=ddmmyy  
1=mmddyy  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
1
0
0
0
0
0
1
1
1
Korea  
China  
5-86 Problem Resolution  
Parameter #  
118  
Description  
Units  
Language index. Determines the language used by HP OfficeJet Series 300 in the  
front panel display and on reports. Selected by the LIU. Also selected from the  
Service and Factory menu.  
0=English  
1=German  
2=French  
5=Dutch  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
2
1
5
0
0
0
0
Korea  
China  
119  
120  
121  
PSTN dial tone maximum on time. Maximum duration a cadenced PSTN dial tone 1 ms (0 ms  
to 4000 ms)  
can be present for a cadenced sequence to be valid.  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
Special dial tone maximum on time. Maximum duration a cadenced special dial  
tone can be present for a cadenced sequence to be valid.  
1 ms (0 ms  
to 4000 ms)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
CED detect threshold. Sets the detection threshold for the CED tone. If the CED  
tone is below this level it will not be detected.  
1 (260 to 510)  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
470 (–47 dBm)  
470 (–0.1 dBm)  
470 (–0.1 dBm)  
470 (–0.1 dBm)  
470 (–0.1 dBm)  
470 (–0.1 dBm)  
450 (–0.1 dBm)  
470 (–0.1 dBm)  
450 (–0.1 dBm)  
Korea  
China  
Problem Resolution 5-87  
Parameter #  
122  
Description  
Units  
Line type. Determines the type of telephone line that the HP OfficeJet Series 300 is 0 = PSTN  
1 = PBX  
connected to. This can either be the public switched telephone network (PSTN) or  
a private branch exchange (PBX). The different selections cause HP OfficeJet  
Series 300 to make different checks for dial tone and use different length delays  
depending upon how the other relevant parameters are set.  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
123  
Flash type. Determines the type of flash that the machine will produce for countries 0=No flash  
1=Open  
2=Earth  
supporting the flash key. Flash keys are used for accessing outside lines or other  
features of PBX telephone systems where a flash signal is required.  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
1
1
1
1
1
1
1
1
1
Korea  
China  
124  
Open flash time. Controls the duration of the open flash when HP OfficeJet Series  
300 is configured to produce this flash type.  
1 ms (50 ms  
to 2000 ms)  
Country  
Default  
800  
800  
270  
110  
110  
110  
800  
800  
800  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
5-88 Problem Resolution  
Parameter #  
125  
Description  
Units  
Earth flash time. Controls the duration of the earth flash when HP OfficeJet Series 1 ms (50 ms  
to 2000 ms)  
300 is configured to product this flash type.  
Country  
Default  
300  
300  
300  
300  
300  
300  
300  
300  
300  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
126  
PBX pre dial pause mode. Specifies what type of pause HP OfficeJet Series 300  
will perform before dialing when configured for PBX operation. If BLIND WAIT,  
HP OfficeJet Series 300 will delay PBX WAIT BEFORE BLIND DIALING before  
dialing. If CHECK FOR TONE, HP OfficeJet Series 300 will attempt to detect a  
PSTN dial tone. If CHECK FOR SPECIAL TONE, HP OfficeJet Series 300 will  
attempt to detect a special tone.  
0=BLIND  
WAIT  
1=CHECK  
FOR TONE  
2=CHECK  
FOR SPCL  
TONE  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
0
0
0
0
0
0
0
Korea  
China  
127  
PBX wait before blind dialing. The delay from OFF hook to the start of dialing  
when blind dialing and HP OfficeJet Series 300 is configured for PBX operation.  
1 ms (0 ms  
to 15000 ms)  
Country  
Default  
2000  
2000  
2000  
3000  
5000  
2000  
2000  
2000  
2000  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
Korea  
China  
Problem Resolution 5-89  
Parameter #  
128  
Description  
Units  
Auto Pause Insert Enable. Specifies if s pause is automatically inserted into a dial  
string when a “special” string in encountered. For example: In France, the string 16  
is used for international access. If this parameter was 1 (True) and the string  
1614071234567 was entered, the machine would dial 16, pause, then dial the rest  
of the string.  
0 = FALSE  
1 = TRUE  
Country  
Default  
United States  
Australia  
France  
Germany  
Netherlands  
United Kingdom  
India  
0
0
1
0
0
0
0
0
0
Korea  
China  
5-90 Problem Resolution  
Miscellaneous Non-Country Specific Default Parameters  
Parameter #  
130  
Description  
Units  
Automatic reports. Determines when a journal report will be printed automatically. 0= OFF  
1=Send or  
Error  
Selected by the user with the Reports/FAX Log menu.  
Default value = 3.  
2=Send only  
3=Error only  
0=letter  
131  
PCL letter/draft quality.  
1=draft  
Default = 0.  
132*  
Character set. Selected by the user with the Printer menu.  
Default value = 1.  
1=PC–8  
2=HP  
Roman–8  
3=PC–8  
Danish Nor  
4=UK ISO 4  
5=German  
ISO 21  
6=French ISO  
69  
7=Italian ISO  
15  
8=Nor V.1  
ISO 60  
9=SWED  
Names ISO  
11  
10=Spanish  
ISO 17  
11=ASCII  
12=Portug  
ISO 16  
13=PC 850  
14=ECMA 94  
Latin 1  
15=HP Legal  
133*  
134*  
Carriage return mode. Defines which character are recognized to produce a carriage 0=CR only  
1=CR & LF  
return. Selected by the user with the Printer Settings menu.  
Default value = 0.  
Perforation skip mode. For Dos applications. When TRUE in portrait orientation,  
the top and bottom margins are both .5 in. (13mm) with 60 lines per page.  
Selected by the user from the Printer Settings Menu.  
Default value = 1.  
0 = FALSE  
1 = TRUE  
135*  
136*  
137  
Text scale mode. Used to print either 63 or 66 lines of text on a portrait–oriented  
page. Does not affect printing in landscape mode.  
Default value = 63.  
Ringer Noise. If TRUE, ringer is enabled. Selected by the user from the Phone  
Setup menu.  
Default value = 1.  
PCL online/offline status.  
63 or 66  
0 = FALSE  
1 = TRUE  
0 = online  
1 = offline  
Default value = 0.  
Problem Resolution 5-91  
Parameter #  
138  
Description  
Units  
Print TTI header. If TRUE, the header identification will be  
included on each fax page sent by HP OfficeJet Series 300.  
Default value = 1.  
0 = FALSE  
1 = TRUE  
139*  
140*  
Backup receive mode. If TRUE, received faxes will be received and stored into  
memory if the not able to be printed out. 400K bytes of memory is available for  
backup reception. This parameter is selected by the user from the Fax Settings  
menu.  
0 = FALSE  
1 = TRUE  
Default value = 1.  
Fax reduction. Sets the amount of reduction applied to received faxes. User may  
choose either OFF or ON where the amount of reduction is applied automatically  
based on the size of the incoming fax and media available for printing.  
Default value = 0%.  
0 = OFF  
100 = ON  
1 (70 to 100)  
141*  
142*  
143*  
144*  
Beep volume. Users may select SOFT or LOUD from the Phone Setup menu.  
Default value = 1.  
0 = OFF  
1 = SOFT  
2 = LOUD  
1 (70 to 100)  
Fixed copy reduction. Users may select 100%, 95%, 90%, 85%, 80%, 75%  
legal–to–letter, and 70% from the Copier Settings menu.  
Default value = 100%  
Scanner contrast. User selects from the FAX/Copy Contrast menu.  
Default value = 1.  
0 = Light  
1 = Normal  
2 = Dark  
0=Standard  
1=Fine  
FAX resolution. Controls the STANDARD and FINE resolution settings. Used in  
conjunction with parameter 145 to define PHOTO resolution. User selects from the  
<Resolution> key.  
Default value = 0.  
145*  
FAX halftone. Will select PHOTO resolution if parameter 144 is set to FINE. User 0 = FALSE  
1 = TRUE  
selects from the <Resolution> key.  
Default value = 0.  
147  
148  
PCL portrait/ landscape orient.  
Default value = 0  
Speaker mode.  
0 = Portrait  
1 = Landscape  
0 = Disable  
speaker  
Default value = 1.  
1 = Enable  
speaker  
2 = Enable  
speaker  
always  
149*  
150  
Button beeps. User may select from the Phone Setup menu.  
Default value = 1  
Menu flags. Not currently used.  
0 = OFF  
1 = On  
N/A  
Default value = 0.  
151*  
Remote diagnostics. Allows access to internal parameters using the remote  
operations from the Service and Factory menu. If TRUE, access is allowed. User  
may select from the Phone Setup menu.  
Default value = 0.  
0 = FALSE  
1 = TRUE  
5-92 Problem Resolution  
Parameter #  
152  
Description  
Units  
Ink out enable. If TRUE, ink detection of the pen cartridge is in effect. If FALSE,  
no ink detection will occur.  
Default value = 1.  
0 = FALSE  
1 = TRUE  
153  
154  
Send polling enable. If TRUE, HP OfficeJet Series 300 has been setup to be polled 0 = FALSE  
1 = TRUE  
by another fax. User selects from the Fax Setting menu.  
Default value = 0.  
Ink print enable. If TRUE, HP OfficeJet Series 300 will attempt to print even if the 0 = FALSE  
1 = TRUE  
print cartridge is out of ink.  
Default value = 0.  
155  
156  
157  
Printer reset delay duration setting.  
Default value = 1000 ms.  
ECM enabled. If TRUE, error correction mode is enabled.  
Default value = 1.  
1000 to  
10000 ms  
0 = FALSE  
1 = TRUE  
Coding mode. Three encoding schemes are possible: MH (modified Huffman), MR 1 = MH  
2 = MR  
3 = MRR  
(modified read) and MMR (modified modified read). This parameter specifies  
which coding scheme will be default.  
Default value = 3.  
158  
159  
Transmit start speed. Default bits per second (BPS) rate. The speed may be  
adjusted down as training occurs.  
Default value = 4.  
1 = 2400  
2 = 4800  
3 = 7200  
4 = 9600  
Depends on  
page size  
Maximum erred lines. When in non–error correction mode, the number of page  
lines indicating an error which will be accepted before the page is rejected.  
Default value = 60.  
160  
161  
Benchrun execution time. Factory use only.  
Default value = 0.  
Maximum scanner doc length. Maximum length the scanner will scan for before  
indicating a ”Scanner Jam” on the front panel display if the end of page was not  
sensed.  
N/A  
1 inch (0 to  
9999)  
Default value = 17.  
162  
Auto reduction when out of memory. Amount of automatic reduction that will  
occur if the entire document does not fit into HP OfficeJet Series 300 and a value  
must be guessed.  
1% (70 to  
100)  
Default value = 91.  
163  
164  
FAX/Copy print scale method. Selects whether a hardware or software scaling  
algorithm will be used to scale either faxes or copies.  
Default value = 2.  
Photo mode copy print scale method. Determines which algorithm will be used  
when copying a document using PHOTO resolution. Suggested value is 2.  
Default value = 2.  
1 = HW  
2 = SW  
1 or 2  
165  
166  
SW scaling switching threshold. For factory use only.  
Default value = 999.  
Maximum mech speed. Maximum speed at which the print mechanism will  
operate in inches/sec. For factory use only.  
N/A  
N/A  
Default value = 24 ips.  
Problem Resolution 5-93  
Parameter #  
167  
Description  
Units  
N/A  
SW scaling switching threshold in photo. For factory use only.  
Default value = 999.  
168  
Solo/SoloLite demo page. Determines whether a Model 330 or a Model 300 demo 0 = FALSE  
page will be produced on demand.  
Default = 0  
1 = TRUE  
169  
PCL normal/condensed font.  
Default = 0  
0 = Normal  
1 =  
Condensed  
1 to 1000 s  
170  
171  
172  
173  
Fax download timeout.  
Default = 10 s  
Fax upload timeout.  
Default = 20 s  
Scan upload timeout.  
Default = 20 s  
Upload format version number.  
1 to 1000 s  
1 to 1000 s  
N/A  
No. form =  
0x0101  
176  
175  
System failure code location. Parameter address location where the system error  
codes are stored. Always 176.  
176, 177, System failure code 1,2,3,4. Storage locations of the last four system error code  
178, 179 failures.  
N/A  
N/A  
200  
Scanner jam to window steps. Value used to adjust for the tolerance between the  
scanner location and the top of page sensor. This value will adjust the top margin  
when faxing or copying and is set as part of the Scanner Calibration procedure.  
Scanner gain. Calculated automatically each time the HP OfficeJet Series 300 is  
power ON.  
Total pages received. Counter which keeps track of how many fax pages were  
received by HP OfficeJet Series 300. Each fax page received increments the counter  
by one.  
201  
226  
N/A  
N/A  
227  
228  
Total pages sent. Counter which keeps track of how many fax pages were sent by  
HP OfficeJet Series 300. Each fax page sent increments the counter by one.  
Total pages copied. Counter which keeps track of how many pages were copied  
and how many copies of each page were made. Each printed copy increments the  
counter by one.  
N/A  
N/A  
229  
Total pages printed. Counter which keeps track of number of all pages printed  
from all HP OfficeJet Series 300 functions including printed faxes, printed copies  
and printing (as a printer).  
N/A  
5-94 Problem Resolution  
Index  
Current, Connectivity, 1Ć11  
A
Access Door Assembly, to install, 2Ć20  
D
Date, to enter, 2Ć34  
Accessories, Ordering, 1Ć15  
Answering Machine, to connect and use, 2Ć28  
Area, maximum print, 1Ć14  
Dedicated fax line, to use, 2Ć26  
Description, HP OfficeJet, 1Ć2  
Auto Answering, parameters and values, 5Ć51  
Diagnostic Codes  
descriptions of, 5Ć31  
phases where they appear  
to understand, 5Ć27  
Auto Receive Mode  
how it works, 2Ć26, 2Ć28  
,
5Ć28  
to set up  
,
2Ć31  
Diagnostics, to access remote, 5Ć42  
Dial Tone Detection, parameters and values, 5Ć64  
B
Dialing  
OneĆTouch, 1Ć10  
Beeping  
Noises, typical causes, 5Ć6  
Bench Run, testing, 5Ć47  
parameters and values, 5Ć70  
Speed, 1Ć10  
to select Tone or Pulse, 2Ć33  
Blinking Lights, typical causes, 5Ć6  
Dimensions, 1Ć8  
Display, to set language shown, 5Ć42  
C
Display Messages  
what they mean, 5Ć7  
what to do, 5Ć7  
Calibration, printing  
a
calibration chart, 4Ć2  
Calibration Chart, to print and use, 5Ć42  
Call Progress, parameters and values, 5Ć73  
Call waiting, use of, 2Ć26  
Distinctive Ring, to use, 2Ć29  
Distinctive Ring Feature, to set to ON, 2Ć30  
DOS  
Catch Tray, to install, 2Ć19  
Print speed, 1Ć8  
Resolution, 1Ć8  
Character Set, Printer supported, 1Ć9  
Cleaning, exterior surfaces, 3Ć3  
DOS driver, 2Ć4  
Drivers, 2Ć3  
Code Revision, to  
show, 5Ć42  
Codes, diagnostic, 5Ć27  
Company Name, to enter, 2Ć35  
E
Eavesdrop Detection, parameters and values, 5Ć55  
Connection Establishment, parameters and values,  
5Ć59  
Eclipse FAX SE, 1Ć11  
functions of, 2Ć8  
icon, 2Ć8  
Control Panel Overlay, to install, 2Ć16  
Copier, Specifications, 1Ć10  
Copy, Reduction percentages, 1Ć10  
running, 2Ć8  
Copying  
problem solving, 5Ć16  
Speed, 1Ć10  
Envelopes  
to load the input tray, 2Ć23  
usable sizes, 1Ć12  
Index  
I-1  
Error Codes  
I
Icon, HP OfficeJet LX Manager, 2Ć7  
400 level, 5Ć33  
500 level, 5Ć33  
system, 5Ć48  
Icons, Eclipse FAX SE, 2Ć8  
Errror, types of notification, 5Ć6  
Incoming Calls, to set reception mode, 2Ć31  
European DL envelope, loading for printing from your  
PC, 2Ć23  
Information  
customer resources, 6Ć4  
HP authorized dealers resources, 6Ć7  
reseller resources, 6Ć6  
support resources, 6Ć3  
Exchange, HP Express, 6Ć2  
Exchange Unit, ordering information, 6Ć3  
Input Tray  
to install, 2Ć21  
to load envelopes, 2Ć23  
to load paper, 2Ć22  
F
Factory Default Settings, to set to, 5Ć42  
Factory Menu, to access, 5Ć42  
Installation, fax setup, 2Ć26  
Installing  
the access door assembly, 2Ć20  
the catch tray, 2Ć19  
Failure Code, to show, 5Ć42  
Fax  
the control panel overlay, 2Ć16  
the input tray, 2Ć21  
the interface cable, 2Ć18  
the output tray, 2Ć20  
the power cord, 2Ć19  
the print cartridge, 2Ć17  
Coding schemes, 1Ć10  
Compatibility group, 1Ć10  
Specifications, 1Ć10  
Fax Log Report, the diagnostic codes, 5Ć27  
Fax Number, to enter, 2Ć35  
Interface Cable, to install, 2Ć18  
Interface cable, to order, 1Ć15  
Fax Session, protocol and phases, 5Ć28  
Fax Session Configuration, parameters and values, 5Ć78  
Fax/TAM Receive Mode, to set up, 2Ć31  
Faxing  
L
Languages, to set display for, 5Ć42  
Line Interface Unit (LIU), testing, 5Ć47  
Line Monitor, testing, 5Ć47  
problem solving, 5Ć16  
to set up for, 2Ć26  
Features, HP OfficeJet (LX), 1Ć4  
Fonts, Printer internal, 1Ć9  
Front panel, testing, 5Ć46  
LIU, parameters and values, 5Ć50  
Loading Envelopes, in the input tray, 2Ć23  
Loading Paper, in the input tray, 2Ć22  
H
M
Maintenance  
changing  
exterior cleaning, 3Ć3  
routine, 3Ć2  
Hardware, requirements, 2Ć4  
Header Information, to enter, 2Ć35  
HP Express Exchange, 6Ć2  
a
print cartridge, 3Ć2  
HP OfficeJet LX Manager, 1Ć11  
and Eclipse FAX SE, 2Ć8  
functions of, 2Ć7  
Manual Receive Mode  
how it works, 2Ć27  
to set up, 2Ć31  
icon, 2Ć7  
running, 2Ć7  
running Eclipse FAX SE from, 2Ć8  
Margins  
Printing, 1Ć9  
Scan (copier), 1Ć11  
Scan (fax), 1Ć10  
HP OfficeJet LX program group, 2Ć7, 2Ć8  
Index  
I-2  
Media  
See also Paper  
loading precautions, 1Ć12  
maximum print area, 1Ć14  
specifications, 1Ć12  
to order, 1Ć15  
Tray capacities, 1Ć13  
what to avoid, 1Ć12  
Source voltage, 1Ć8  
Power Cord, to install, 2Ć19  
Power-On  
initialization tests, 5Ć40  
special menus and functions, 5Ć41  
Print Area, maximum, 1Ć14  
Print Cartridge  
Memory  
Fax image, 1Ć10  
Printer, 1Ć8  
life expectancy, 1Ć11  
to change a, 3Ć2  
to install, 2Ć17  
to order, 1Ć15  
Menu Settings, setting paper size, 2Ć24  
Printer  
Character set  
Command language, 1Ć8  
Interface, type of, 1Ć8  
Internal fonts, 1Ć9  
Messages  
,
1Ć9  
typical causes, 5Ć6  
what they mean, 5Ć7  
what to do, 5Ć7  
Modem Configuration, parameters and values, 5Ć76  
Memory capacity, 1Ć8  
Resolution, 1Ć8  
Software compatibility, 1Ć10  
Specifications, 1Ć8  
TrueType fonts, 1Ć9  
N
Number of Rings to Answer, to set  
up, 2Ć32  
Printer Cable, to install, 2Ć18  
Printer Drivers, 2Ć3  
to install, 2Ć25  
O
Printer Motor, testing, 5Ć46  
Printer Software, 2Ć3  
Ordering Information  
Accessories and Supplies, 1Ć15  
exchange units, 6Ć3  
where to call, 1Ć15  
Printing  
Margins, 1Ć9  
Paper sizes usable, 1Ć8  
problem solving, 5Ć16  
Speed, 1Ć8  
Output Tray, to install, 2Ć20  
to set up for, 2Ć25  
P
Problem  
Solving, the process, 5Ć2  
Problem Solving, while printing, faxing or copying, 5Ć16  
Pulse Dialing, to select, 2Ć33  
Paper  
See also Media  
loading precautions, 1Ć12  
to determine print side, 1Ć12  
to load the input tray, 2Ć22  
usable sizes, 1Ć12  
R
Reception Modes, to set for incoming calls, 2Ć31  
document to copy, 5Ć11  
paper jam, while scanning  
a
Redialing, parameters and values, 5Ć80  
Paper Size, menu setting, 2Ć24  
Remote Diagnostics  
how to use them, 5Ć45  
to access, 5Ć42  
Parameter(s), descriptions and values, 5Ć50  
Parameters, associated user menu structure, 5Ć49  
Pause Control, parameters and values, 5Ć62  
PC Faxing, using other programs, 2Ć15  
PCA Date Code, interpreting format, 6Ć15  
Phone System, features not supported, 2Ć26  
what they are, 5Ć45  
Resolution  
Printer, 1Ć8  
Scan, 1Ć10  
Resources  
for Australian product support, 6Ć8  
for Chinese product support, 6Ć12  
Power  
Consumption, 1Ć8  
Index  
I-3  
for customers, 6Ć4  
Specifications  
Copier, 1Ć8, 1Ć10  
Fax, 1Ć8, 1Ć10  
HP OfficeJet, 1Ć8  
Media, 1Ć12  
Overall product, 1Ć8  
Printer, 1Ć8  
for Europian product support, 6Ć9  
for HP authorized dealers, 6Ć7  
for Indian product support, 6Ć13  
for Korean product support, 6Ć14  
for resellers, 6Ć6  
Return  
Speed  
for service, 6Ć2  
standard (U.S. only), 6Ć2  
Copying, 1Ć10  
Fax reception, 1Ć10  
Fax transmission, 1Ć10  
Modem, 1Ć10  
Print, 1Ć8  
Ring Detection, parameters and values, 5Ć51  
Rings, to set number of before answering, 2Ć32  
Roll-over phone systems, use of, 2Ć26  
Stored Parameters  
to change values of, 5Ć45  
to print listing of, 5Ć45  
to show, 5Ć42  
S
Supplies, Ordering, 1Ć15  
Sales Offices  
,
worldwide listing, 6Ć15  
System Error Codes, description of, 5Ć48  
Scan  
Margins, 1Ć10  
Resolution, 1Ć10  
Width, 1Ć11  
T
T30 Protocol, state table, 5Ć33  
Scanner, testing, 5Ć46  
Telephone, to connect and use, 2Ć27  
Temperature range, Operating environment, 1Ć8  
Scanner Motor, testing, 5Ć46  
Sender Identification, to enter, 2Ć35  
Sensors, testing optical and mechanical, 5Ć46  
Serial Number, interpreting format, 6Ć15  
Test Menu  
to access, 5Ć41  
use of the, 5Ć46  
Time, to enter, 2Ć34  
Service, to return  
a
unit for, 6Ć2  
Tone Dialing, to select, 2Ć33  
Transmission, testing, 5Ć46  
Service and Factory Menu, structure, 5Ć43  
Service Menu, to access, 5Ć42  
Tray Assemblies, ordering information, 1Ć15  
Trays, capacity of, 1Ć13  
Setting Up  
for faxing, 2Ć26  
to print, 2Ć25  
Setup for Faxing  
U
Australian Installation, 2Ć26  
Canada Installation, 2Ć26  
France Installation, 2Ć43  
Germany Installation, 2Ć40  
Mexico Installation, 2Ć26  
Netherlands Installation, 2Ć46  
U.K. Installation, 2Ć37  
U.S. Installation, 2Ć26  
U.S. No. 10 envelope, loading for printing from your  
PC, 2Ć23  
User Menu, associated parameter structure  
User's Guide, to order, 1Ć15  
,
5Ć49  
V
Voicemail, use of, 2Ć26  
Size, Product dimensions, 1Ć8  
Software  
Compatibility, 1Ć10  
installation, 2Ć4  
using, 2Ć3  
W
Warranty  
Software Programs, Eclipse FAX SE, HP OficeJet LX  
Manager, 1Ć11  
extended  
,
6Ć2  
Index  
I-4  
standard, 6Ć2  
Weight, 1Ć8  
Windows  
Print speed, 1Ć8  
Resolution, 1Ć8  
Windows driver, 2Ć4  
Index  
I-5  
Notes:  
Index  
I-6  
January 22, 1996  
Dear Authorized-HP Dealer,  
Enclosed is your copy of the HP OfficeJet Series 300 Technical Support Solutions Guide, part  
number 5964-6126EUS. This guide includes information on the HP OfficeJet Series 300 printer,  
fax, copier, scanner machines. This Guide also includes a final exam for CZ authorization.  
HP will use the Centralized Repair Strategy for the HP OfficeJet Series 300 machines. It is extremely  
important that you read the technical support solutions guide to become familiar with the new  
support procedures. The HP OfficeJet Series 300 Technical Support Solutions Guide provides you  
with the following:  
S
S
S
S
S
Product features summarized in table form  
Media and print cartridge installation instructions  
Solutions for paper jam, communication, and print problems  
Service and support information  
A final exam for CZ authorization on the HP OfficeJet Series 300 machines  
We are confident that you will find this HP OfficeJet Series 300 Technical Support Solutions Guide  
to be a valuable resource.  
Additional copies of the HP OfficeJet Family Technical Support Solutions Guide may be ordered  
through any of the following three methods:  
fax . . . . . . . (303) 330-7655  
phone . . . . . (303) 339-7009  
mail . . . . . . Hewlett-Packard Company  
ATTN: OfficeJet Family Technical Support Solutions Guide  
P.O. Box 1754  
Greeley, CO 80632  
HP OfficeJet Series 300  
Final Exam  
Final Exam Number 508  
When completing the Final Exam, your cooperation in following these directions is needed to ensure the  
prompt and accurate processing of your final exam answers.  
Side 1 of the Final Exam Answer Sheet  
Side 1 of the Final Exam Answer Sheet contains areas that will ensure accurate reporting of your final exam  
results. It is essential that you carefully enter the following information on side 1. Use a #2 common lead  
pencil to completely fill in the circles.  
S ARE YOU A HEWLETT-PACKARD EMPLOYEE? Fill in the appropriate circle.  
S FINAL EXAM NUMBER and FORM code. Fill in the information as shown in Figure 1  
(including any leading zeros) by filling in completely the appropriate circle beneath each entry.  
(Note: Figure 1 shows the correct FINAL EXAM NUMBER and FORM code for this final exam.)  
F
O
R
M
FINAL EXAM  
NUMBER  
0 0 0 5 0 8  
A
B
C
D
E
0
1
2
0
1
1
2
1
2
1
2
1
2
2
3
4
3
4
3
4
3
4
3
4
3
4
5
6
5
6
5
6
5
6
5
6
F
G
H
6
7
8
7
8
7
8
7
8
7
8
7
I
9
9
9
9
9
9
J
Figure 1. Final Exam Number and Form Code  
S PERSONAL ID NUMBER, COMPANY ID NUMBER, LAST NAME, and FIRST NAME  
Print all the information requested in the boxes and then fill in completely the appropriate circle  
beneath each entry. For PERSONAL ID NUMBER and COMPANY ID NUMBER, enter the number  
HP has assigned to you and start your entry in the left-most (first) column.  
S COURSE NAME, COMPANY NAME, STREET ADDRESS, CITY, STATE OR  
PROVINCE, COUNTRY, ZIP OR POSTAL CODE, and TELEPHONE NUMBER. Print all  
of the information requested in the spaces provided.  
Side 2 of the Final Exam Answer Sheet  
Side 2 of the Final Exam Answer Sheet provides important information about completing the Final Exam.  
Read the instructions on side 2 of the Final Exam Answer Sheet, then answer the questions in this Final Exam.  
After completing the Final Exam, return the answer sheet to:  
Hewlett-Packard Company  
Premier Support Administration MS54L-BI  
5301 Stevens Creek Blvd.  
Santa Clara, CA 95052  
Final Exam-1  
HP OfficeJet Series 300 TSSG  
Final Exam Questions  
Answer the following questions by filling in the correct circle on side 2 of the Final Exam Answer Sheet.  
1. HP OfficeJet Series 300 machines use one print cartridge (P/N ____________).  
A.  
B.  
51626A  
PC289X  
2. The HP OfficeJet Series 300 can be used with the following printer driver(s).  
A.  
B.  
C.  
D.  
Windows  
DOS  
neither of the above  
both DOS and Windows  
3. How large is the printer memory buffer in the HP OfficeJet Series 300?  
A.  
B.  
C.  
512 KB  
1 MB  
16 KB  
4. Which HP OfficeJet Series 300 feature allows your unit to request a fax transmission from a compatible re-  
mote unit?  
A.  
B.  
C.  
D.  
Deferred transmission  
Polling  
Print from PC  
A and C  
5. HP OfficeJet Series 300s can be set to simultaneously print a print job and receive faxes?  
A.  
B.  
True  
False  
6. Instructions for performing the scan position calibration procedure are found in:  
A.  
B.  
C.  
D.  
Chapter 1 of the TSSG  
Chapter 2 of the TSSG  
Chapter 4 of the TSSG  
Chapter 6 of the TSSG  
7. The HP OfficeJet Series 300 can make copies and receive faxes at the same time?  
A.  
B.  
True  
False  
Final Exam-2  
8. If a customer asks how to connect an answering machine to use with the HP OfficeJet Series 300, you would  
find the procedure in:  
A.  
B.  
C.  
D.  
Chapter 5 of the TSSG  
Chapter 3 of the TSSG  
Chapter 2 of the TSSG  
Chapter 1 of the TSSG  
9. When a print cartridge runs out of ink in the HP OfficeJet Series 300, the following occurs:  
A.  
B.  
C.  
D.  
A 500 level information code appears in the display.  
The message, “Out of Ink, Replace Pen” appears in the display.  
A message is sent to a computer requesting a print cartridge replacement.  
All of the above.  
10. A diagnostic code containing a 400 level communication error code extension indicates a _______ problem.  
A.  
B.  
C.  
D.  
transmit  
copy  
print  
receive  
11. The recommended reception mode on the HP OfficeJet Series 300 for a customer with no answering machine  
who normally receives voice and fax calls is:  
A.  
B.  
C.  
D.  
Auto mode  
Manual mode  
Fax/TAM mode  
Distinctive Ring mode  
12. The list of customer available resources for technical assistance is found in chapter ________ of the TSSG.  
A.  
B.  
C.  
D.  
6
1
5
2
13. Part numbers of orderable supplies and accessories are found in:  
A.  
B.  
C.  
D.  
Chapter 6 of the TSSG  
Chapter 5 of the TSSG  
Chapter 1 of the TSSG  
Chapter 3 of the TSSG  
Final Exam-3  
14. A delayed send fax from the automatic document feeder can be sent while a print job is printing?  
A.  
B.  
True  
False  
15. HP OfficeJet Series 300 printer control and printer feature access is through the:  
A.  
B.  
C.  
HP OfficeJet Series 300 menu  
Printer drivers  
Remote diagnostic feature  
16. When using the HP OfficeJet Series 300 with an answering machine to receive fax and voice calls, the recom-  
mended reception mode is:  
A.  
B.  
C.  
D.  
Distinctive ring  
Manual  
Auto  
Fax/TAM  
17. HP authorized dealers who have a current U.S. Dealer Channel Agreement are eligible to participate in the HP  
Dealer Premier Support Program.  
A.  
B.  
True  
False  
18. The meanings of the digits in the diagnostic code that is printed on a fax log report can be found in:  
A.  
B.  
C.  
D.  
Chapter 6 of the TSSG  
Chapter 5 of the TSSG  
Chapter 4 of the TSSG  
Chapter 3 of the TSSG  
19. The HP Express Exchange program will deliver a _____________ unit to the user.  
A.  
B.  
C.  
customer’s own purchased and repaired  
remanufactured  
new  
20. Hewlett–Packard Company service and support resources available to the customer include:  
A.  
B.  
C.  
D.  
HP Customer Information Center  
HP Customer Support Center  
HP FIRST  
All of the above  
Final Exam-4  
21. Paper size, Reception modes and Speed Dial numbers can be set through the HP OfficeJet Series 300 display  
menu?  
A.  
B.  
True  
False  
22. In the Technical Support Solutions Guide, problem solving information is provided in chapter  
.
A.  
B.  
C.  
D.  
2
7
5
3
23. The number of rings to answer setting is ONLY used in the ________ reception mode.  
A.  
B.  
C.  
Manual  
Auto  
Fax/TAM  
24. To access the Service and Factory menu, press the _____ and _____ buttons simultaneously while powering  
the unit ON.  
A.  
B.  
C
4 , 7  
Start , Menu  
Load Eject , Reset  
* , 7  
D
25. To transfer user settings from one HP OfficeJet Series 300 to another locally, you must connect the two units  
with a phone cord and press the _____ and _____ buttons on each while powering them ON.  
A.  
B.  
C.  
D.  
4 , 7  
* , 4  
* , 7  
* , *  
Final Exam-5  

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