LASERJET PRO 300 COLOR MFP
LASERJET PRO 400 COLOR MFP
User Guide
M375
M475
HP LaserJet Pro 300 color MFP M375
and HP LaserJet Pro 400 color MFP
M475
User Guide
Copyright and License
Trademark Credits
Adobe®, Acrobat®, and PostScript® are
trademarks of Adobe Systems
Incorporated.
© 2011 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
Intel® Core™ is a trademark of Intel
Corporation in the U.S. and other countries.
Java™ is a US trademark of Sun
Microsystems, Inc.
The information contained herein is subject
to change without notice.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered
trademarks of Microsoft Corporation.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
UNIX® is a registered trademark of The
Open Group.
ENERGY STAR and the ENERGY STAR
mark are registered U.S. marks.
Edition 2, 10/2011
Part number: CE863-90907
Conventions used in this guide
TIP: Tips provide helpful hints or shortcuts.
NOTE: Notes provide important information to explain a concept or to complete a task.
CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging
the product.
WARNING! Warnings alert you to specific procedures that you should follow to avoid personal
injury, catastrophic loss of data, or extensive damage to the product.
ENWW
iii
iv
Conventions used in this guide
ENWW
Table of contents
1 Product basics ................................................................................................................................................ 1
2 Control panel menus .................................................................................................................................... 13
Quick Forms menu ............................................................................................................ 17
Fax Setup menu ................................................................................................................ 18
System Setup menu .......................................................................................................... 21
Copy menu ........................................................................................................................ 30
3 Software for Windows .................................................................................................................................. 37
Select the correct printer driver for Windows ..................................................................................... 38
ENWW
v
4 Use the product with Mac ............................................................................................................................ 45
5 Connect the product with Windows ............................................................................................................ 61
HP Smart Install for Windows wireless networks, method 1: Use the product control
vi
ENWW
HP Smart Install for Windows wireless networks, method 2: Temporarily connect a
6 Paper and print media .................................................................................................................................. 71
7 Print cartridges ............................................................................................................................................. 87
8 Print tasks .................................................................................................................................................... 107
ENWW
vii
9 Color ............................................................................................................................................................. 139
10 Copy ........................................................................................................................................................... 145
viii
ENWW
11 Scan ........................................................................................................................................................... 161
Scan methods ..................................................................................................................162
12 Fax .............................................................................................................................................................. 169
ENWW
ix
13 Manage and maintain ............................................................................................................................... 229
14 Solve problems ......................................................................................................................................... 245
x
ENWW
The control panel displays the message: The wireless feature on this product has
The printer driver does not automatically set up the selected product in the Print &
When connected with a USB cable, the product does not appear in the Print & Fax list
You are using a generic printer driver when using a USB connection ............................. 284
Appendix A Supplies and accessories ........................................................................................................ 285
Appendix B Service and support ................................................................................................................. 287
Appendix C Product specifications ............................................................................................................. 297
Appendix D Regulatory information ............................................................................................................ 299
xii
ENWW
ENWW
xiii
Index ................................................................................................................................................................. 319
xiv
ENWW
Product comparison
HP LaserJet Pro 300
color MFP M375nw
HP LaserJet Pro 400
color MFP M475dn
HP LaserJet Pro 400
color MFP M475dw
CE903A
CE863A
CE864A
Paper handling
Tray 1 (50-sheet
capacity)
Tray 2 (250-sheet
capacity
Optional Tray 3 (250-
sheet capacity)
Standard output bin (150-
sheet capacity)
Automatic duplex printing
Windows XP, 32-bit
Supported operating
systems
Windows Vista, 32-bit
and 64-bit
Windows 7, 32-bit and
64-bit
Windows 2003 Server
(32-bit, Service Pack 3),
printer and scan drivers
only
Windows 2008 Server,
printer and scan drivers
only
Windows 2008 Server
R2, printer and scan
drivers only
Mac OS X v10.5 and
later
Connectivity
Hi-Speed USB 2.0
10/100 Ethernet LAN
connection
Wireless network
connection
HP Smart Install for easy
software installation
(Windows only)
Memory
192 MB RAM,
expandable to 448 MB
2
Chapter 1 Product basics
ENWW
HP LaserJet Pro 300
color MFP M375nw
HP LaserJet Pro 400
color MFP M475dn
HP LaserJet Pro 400
color MFP M475dw
CE903A
CE863A
CE864A
Control-panel display
Print
Color graphical touch
screen
Prints 18 pages per
minute (ppm) on A4-size
paper and 19 ppm on
Letter-size paper
Prints 20 pages per
minute (ppm) on A4-size
paper and 21 ppm on
Letter-size paper
Automatic duplex printing
Walk-up USB printing (no
computer required
Copy
Copies at up to 18 ppm
Copies at up to 20 ppm
Copy resolution is 300
dots per inch (dpi)
50-page document
feeder that supports
page sizes from 127 to
356 mm (5 to 14 in) in
length and from 127 to
216 mm (5 to 8.5 in) in
width
Flatbed scanner supports
page sizes up to 297 mm
(11.7 in) in length and up
to 215 mm (8.5 in) in
width
Automatic duplex
copying
Product comparison
ENWW
3
HP LaserJet Pro 300
color MFP M375nw
HP LaserJet Pro 400
color MFP M475dn
HP LaserJet Pro 400
color MFP M475dw
CE903A
CE863A
CE864A
Scan
Scans in black and white
with resolution up to
1200 dpi
Scans in color with
resolution up to 600 dpi
Automatic duplex
scanning
Walk-up USB scanning
(no computer required)
Fax
V.34 with two RJ-11 fax
ports
4
Chapter 1 Product basics
ENWW
Environmental features
Duplex printing
Save paper by using the manual duplex printing option. Automatic duplex printing is available
with the HP LaserJet Pro 400 color MFP M475dn and HP LaserJet Pro 400 color MFP
M475dw models.
Print multiple pages per
sheet
Save paper by printing two or more pages of a document side-by-side on one sheet of paper.
Access this feature through the printer driver.
Copies multiple pages per
sheet
Save paper by copying two or four pages of an original document side-by-side on one sheet
of paper.
Recycling
Reduce waste by using recycled paper.
Recycle print cartridges by using the HP Planet Partners return process.
Energy savings
Instant on Fusing technology and sleep mode enable this product to quickly go into reduced
power states when not printing, thus saving energy.
Accessibility features
The product includes several features that aid users with accessibility issues.
●
●
●
Online user guide that is compatible with text screen-readers.
Print cartridges can be installed and removed by using one hand.
All doors and covers can be opened by using one hand.
Environmental features
ENWW
5
Product views
Front view
1
Document feeder cover
2
Document feeder input tray
Document feeder input tray extension
Document feeder output bin
Color touch screen control panel
Control-panel-adjustment lever
DIMM access door
3
4
5
6
7
8
Walk-up USB printing port
On/Off button
9
10
11
12
13
14
15
Optional Tray 3
Tray 2 (access for clearing jams)
Tray 1
Print-cartridge-door handle
Output bin stop
Output bin
6
Chapter 1 Product basics
ENWW
Control panel layout
1
2
Touch screen display
Wireless light: indicates the wireless network is enabled. The light blinks while the product is establishing a
connection to the wireless network. When connected, the light stops blinking and stays lit.
NOTE: Wireless models only
3
4
5
Ready light: indicates the product is ready
Attention light: indicates a problem with the product
Help button and light: provides access to the control panel help system
6
Right arrow button and light: moves the cursor to the right or moves the display image to the next screen
NOTE: This button illuminates only when the current screen can use this feature.
Cancel button and light: clears settings, cancels the current job or exits the current screen.
NOTE: This button illuminates only when the current screen can use this feature.
Back button and light: returns to the previous screen
7
8
NOTE: This button illuminates only when the current screen can use this feature.
Left arrow button and light: moves the cursor to the left
9
NOTE: This button illuminates only when the current screen can use this feature.
Home button and light: provides access to the Home screen
10
10
Chapter 1 Product basics
ENWW
Buttons on the Home screen
The Home screen provides access to the product features, and it indicates the product status.
NOTE: Depending on the product configuration, the features on the Home screen can vary. The
layout might also be reversed for some languages.
1
Web Services button: provides quick access to HP Web Services features, including HP ePrint.
HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product’s e-mail
address.
2
3
Setup
button: provides access to the main menus
Network
button: provides access to network settings and information. From the network settings screen,
you can print the Network Summary page.
4
Wireless
button: provides access to the Wireless menu and wireless status information.
NOTE: Wireless models only
NOTE: When you are connected to a wireless network, this icon changes to a set of signal strength bars.
5
6
Information
button: provides product status information. From the status summary screen, you can print the
Configuration Report page.
Supplies
button: provides information about supplies status. From the supplies summary screen, you can print
the Supplies Status page.
7
Fax button: provides access to the fax feature
8
Apps button: provides access to the Apps menu to print directly from select Web applications
Product status
9
10
11
12
Scan button: provides access to the scan feature
Copy button: provides access to the copy feature
USB button: provides access to the walk-up USB printing and scanning feature (no computer is required)
Product views
ENWW
11
Control panel help system
The product has a built-in Help system that explains how to use each screen. To open the Help
system, touch the Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specific topics. You
can browse through the menu structure by touching the buttons in the menu.
Some Help screens include animations that guide you through procedures, such as clearing jams.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the
options for that screen.
If the product alerts you of an error or warning, touch the Help button to open a message that
describes the problem. The message also contains instructions to help solve the problem.
12
Chapter 1 Product basics
ENWW
HP Web Services menu
Menu item
Description
Enable Web Services
Enables HP Web Services so you can use HP ePrint and the Apps menu.
HP ePrint is a tool that prints documents by using any e-mail enabled device to send them
to the product’s e-mail address.
Use the Apps menu to print directly from select Web applications.
Select whether to display the product's IP address on the control panel.
Display E-Mail Address
Print Information Sheet
Print a page that contains the e-mail address for the product as well as other information
for HP Web Services.
Turn ePrint On/Off
Turn Apps On/Off
Turn HP ePrint on or off.
Turn the Apps feature on or off.
Remove HP Web Services from this product.
Remove Web Services
Setup Menu
ENWW
15
Reports menu
Use the Reports menu to print reports that provide information about the product.
Menu item
Description
Demo Page
Menu Structure
Prints a page that demonstrates print quality
Prints a map of the control panel-menu layout. The active settings for each menu
are listed.
Configuration Report
Supplies Status
Prints a list of all the product settings. Includes basic network information when
the product is connected to a network.
Prints the status for each print cartridge, including the following information:
●
●
●
●
●
Estimated percentage of cartridge life remaining
Approximate pages remaining
Part numbers for HP print cartridges
Number of pages printed
Information about ordering new HP print cartridges and recycling used HP
print cartridges
Network Summary
Usage Page
Prints a list of all product network settings
Prints a page that lists pages that were jammed or mispicked in the product,
monochrome (black and white) or color pages, and reports the count for pages
scanned, faxed, and copied.
PCL Font List
PS Font List
Prints a list of all the PCL fonts that are installed.
Prints a list of all the PostScript (PS) fonts that are installed
Prints a list of all the PCL6 fonts that are installed
PCL6 Font List
Color Usage Log
Prints a report that shows the user name, application name, and color usage
information on a job-by-job basis
Service Page
Prints the service report
Diagnostics Page
Print Quality Page
Prints the calibration and color diagnostics pages
Prints a page that helps solve problems with print quality
16
Chapter 2 Control panel menus
ENWW
Quick Forms menu
Menu item
Sub-menu item
Narrow Rule
Wide Rule
Child Rule
1/8 inch
Description
Notebook Paper
Prints pages that have preprinted lines
Graph Paper
Checklist
Prints pages that have preprinted graph lines
5 mm
1-Column
2-Column
Portrait
Prints pages that have preprinted lines with check boxes
Prints pages that have preprinted lines for writing music
Music Paper
Landscape
Setup Menu
ENWW
17
Fax Setup menu
In the following table, items that have an asterisk (*) indicate the factory default setting.
Menu item
Sub-menu item
Sub-menu item
Description
Fax Set-Up Utility
This is a tool for configuring the fax settings. Follow the on-
screen prompts and select the appropriate response for each
question.
Basic Setup
Time/Date
(Settings for time
format, current time,
date format, and
current date.)
Sets the time and date setting for the product.
Fax Header
Enter your fax
number.
Sets the identifying information that is sent to the receiving
product.
Enter company
name.
Answer Mode
Automatic*
Manual
TAM
Sets the type of answer mode. The following options are
available:
●
●
Automatic: The product automatically answers an incoming
call on the configured number of rings.
Fax/Tel
Manual: The user must press the Start Fax button or use an
extension phone (press buttons 1-2-3 on the extension
phone) to make the product answer the incoming call.
●
●
TAM: A telephone answering machine (TAM) is attached to
the Aux phone port of the product. The product will listen for
fax tones after the answering machine has picked up the
call-and pick up a call if fax tones are detected.
Fax/Tel: The product will automatically pick up all calls and
determine if the call is a voice or fax call. If the call is a fax
call, the product handles the call as an incoming fax. If the
incoming call is detected as a voice call, the product will
generate an audible synthesized ring to alert the user of an
incoming voice call.
Rings to Answer
Sets the number of rings that must occur before the fax modem
answers. The default setting is 5.
18
Chapter 2 Control panel menus
ENWW
Menu item
Sub-menu item
Sub-menu item
All Rings*
Single
Description
Distinctive Ring
If you have distinctive ring phone service, use this item to
configure how the product responds to incoming calls.
●
●
●
●
●
All Rings: The product answers all ring patterns or calls that
come through the telephone line.
Double
Triple
Single: The product answers any calls that produce a
single-ring pattern.
Double and Triple
Double: The product answers any calls that produce a
double-ring pattern.
Triple: The product answers any calls that produce a triple-
ring pattern.
Double and Triple: The product answers any calls that
produce a double-ring or triple-ring pattern.
Dial Prefix
On
Specifies a prefix number that must be dialed when sending
faxes from the product. If you turn this feature on, the product
prompts you to enter the number and then it automatically
includes that number every time you send a fax.
Off*
Advanced Setup
Fax Resolution
Standard
Fine*
Sets the resolution for sent documents. Higher resolution images
have more dots per inch (dpi), so they show more detail. Lower
resolution images have fewer dots per inch and show less detail,
but the file size is smaller and the fax takes less time to transmit.
Superfine
Photo
Lighter/Darker
Fit to Page
Sets the darkness of outgoing faxes.
On*
Off
Shrinks incoming faxes that are larger than the paper size set for
the tray.
Glass Size
Letter
A4
Sets the default paper size for documents being scanned from
the flatbed scanner.
Dialing Mode
Redial if Busy
Redial if No Answer
Tone*
Pulse
On*
Off
Sets whether the product should use tone or pulse dialing.
Sets whether the product should attempt to redial if the line is
busy.
On
Sets whether the product should attempt to redial if the recipient
fax number does not answer.
Off*
Redial if Comm. Error On*
Off
Sets whether the product should attempt to redial the recipient
fax number if a communication error occurs.
Detect Dial Tone
On
Sets whether the product should check for a dial tone before
sending a fax.
Off*
Setup Menu
ENWW
19
Menu item
Sub-menu item
Sub-menu item
Description
Billing Codes
On
Enables the use of billing codes when set to On. A prompt
appears where you can enter the billing code for an outgoing fax.
Off*
On*
Off
Extension Phone
When this feature is enabled, you can press the 1-2-3 buttons on
the extension phone to cause the product to answer an incoming
fax call.
Stamp Faxes
On
Sets the product to print the date, time, sender's phone number,
and page number on each page of incoming faxes.
Off*
On
Private Receive
Setting the Private Receive feature to On requires you to set a
product password. After setting the password, the following
options are set:
Off*
●
●
●
The Private Receive feature is turned on.
All old faxes are deleted from memory.
Fax forwarding is set to Off and is not allowed to be
changed.
●
All incoming faxes are stored in memory.
Confirm Fax Number
Allow Fax Reprint
Fax/Tel Ring Time
On
Confirm a fax number by entering it a second time.
Off*
On*
Sets whether incoming faxes are stored in memory for reprinting
later.
Off
20*
Sets the time, in seconds, after which the product should stop
sounding the Fax/Tel audible ring to notify the user of an
incoming voice call.
30
40
70
Print Duplex
Fax Speed
On
Sets duplex printing as the default for faxes.
NOTE: This item is available only for duplex models.
Sets the allowed fax communication speed.
Off*
Fast (V.34)*
Medium (V.17)
Slow (V.29)
20
Chapter 2 Control panel menus
ENWW
System Setup menu
In the following table, items that have an asterisk (*) indicate the factory default setting.
Menu item
Sub-menu item
Sub-menu item
Sub-menu item
Description
Language
(List of available
control-panel
display
Sets the language in which the control panel displays
messages and product reports.
languages.)
Paper Setup
Default Paper Size Letter
Sets the size for printing internal reports, faxes, or any
print job that does not specify a size.
A4
Legal
Default Paper
Type
Lists available
Sets the type for printing internal reports, faxes, or any
print job that does not specify a type.
paper types.
Paper Type
Paper Size
Paper Type
Paper Size
Wait forever*
Cancel
Tray 1
Select the default size and type for Tray 1 from the list
of available sizes and types.
Tray 2
Select the default size and type for Tray 2 from the list
of available sizes and types.
Paper Out Action
Determines how the product reacts when a print job
requires a paper size or type that is unavailable or
when the tray is empty.
Override
●
●
●
●
Wait forever: The product waits until you load the
correct paper.
Override: Print on a different size paper after a
specified delay.
Cancel: Automatically cancel the print job after a
specified delay.
If you select either the Override or Cancel item,
the control panel prompts you for the number of
seconds to delay.
Print Quality
Color Calibration
Calibrate Now
Performs a full calibration.
Power-On
Calibration
●
●
Calibrate Now: Performs an immediate
calibration.
Power-On Calibration: Specify the length of time
the product should wait after you turn it on before
it calibrates.
Adjust Alignment
Print Test Page
Use this menu to shift the margin alignment to center
the image on the page from top to bottom and from left
to right. Before adjusting these values, print a test
page. It provides alignment guides in the X and Y
directions so you can determine which adjustments are
necessary.
Setup Menu
ENWW
21
Menu item
Sub-menu item
Sub-menu item
Sub-menu item
X1 Shift
Description
Adjust Tray <X>
Use the X1 Shift setting to center the image from side
to side on a single-sided page or for the second side of
a two-sided page.
X2 Shift
Y Shift
Use the X2 Shift setting to center the image from side
to side on the first side of a two-sided page.
Use the Y Shift setting to center the image from top to
bottom on the page.
Energy Settings
Sleep Delay
15 Minutes*
30 Minutes
1 Hour
Sets how long the product remains idle before it enters
Sleep mode. The product automatically exits Sleep
mode when you send a print job or press a control
panel button.
NOTE: The default Sleep Delay time is 15 minutes.
2 Hours
Off
1 Minute
Auto Power Down Power Down
Delay
30 Minutes*
1 Hour
Select the length of time after which the product
automatically turns off.
NOTE: The default Power Down Delay time is 30
2 Hours
minutes.
4 Hours
8 Hours
24 Hours
Never
Wake Events
USB Job
LAN Job
Wireless Job
Button Press
Select whether the product wakes when it receives
each of these types of jobs or actions.
The default for each option is Yes.
Volume Settings
Alarm Volume
Ring Volume
Set the volume levels for the product. The following
options are available for each volume setting:
●
●
●
●
Off
Key-Press Volume
Soft
Phone Line
Volume
Medium*
Loud
Time/Date
(Settings for time
format, current
Sets the time and date setting for the product.
time, date format,
and current date.)
22
Chapter 2 Control panel menus
ENWW
Menu item
Sub-menu item
Sub-menu item
Sub-menu item
Description
Product Security
On
Sets the product-security feature. If you select the On
setting, you must set a password.
Off
USB Flash Drive
Disable Fax
On
Enable or disable printing directly from the USB port on
the front of the product.
Off
On
Enable or disable the Fax feature.
Off
Supply Settings
Black Cartridge
Very Low Setting
Prompt
Continue*
Stop
Set how the product behaves when the black print
cartridge reaches the very low threshold.
●
Prompt: The product stops printing and prompts
you to replace the print cartridge. You can
acknowledge the prompt and continue printing. A
customer configurable option on this product is
"Prompt to Remind Me in 100 pages, 200 pages,
300 pages, or never." This option is provided as a
customer convenience and is not an indication
these pages will have acceptable print quality.
●
●
Continue: The product alerts you that the print
cartridge is very low, but it continues printing.
Stop: The product stops printing until you replace
the print cartridge.
Low Threshold
Enter percentage Use the arrow buttons to increase or decrease the
percentage of estimated life remaining at which the
product alerts you that the print cartridge is low.
For the black cartridge that ships with the product, the
default is 27%. For the standard replacement black
print cartridge, the default is 15%. For the high-
capacity replacement black print cartridge, the default
is 8%.
The default values are intended to provide
approximately two weeks of use before the cartridge
reaches the very low state.
Setup Menu
ENWW
23
Menu item
Sub-menu item
Sub-menu item
Sub-menu item
Stop
Description
Color Cartridges
Very Low Setting
Set how the product behaves when the one of the
color print cartridges reaches the very low threshold.
Prompt
●
Prompt: The product stops printing and prompts
you to replace the print cartridge. You can
Continue
Print Black*
acknowledge the prompt and continue printing. A
customer configurable option on this product is
"Prompt to Remind Me in 100 pages, 200 pages,
300 pages, or never." This option is provided as a
customer convenience and is not an indication
these pages will have acceptable print quality.
●
●
Continue: The product alerts you that the print
cartridge is very low, but it continues printing.
Print Black: The product has been customer
configured to print using only the black print
cartridge when the level of a color supply is very
low. The color supply might still be able to
produce acceptable print quality. To print in color,
either replace the color supply or reconfigure the
product.
When you choose to replace the very low print
cartridge, color printing resumes automatically.
●
Stop: The product stops printing until you replace
the print cartridge.
Low Threshold
Cyan
Enter percentage
Magenta
Yellow
Use the arrow buttons to increase or decrease the
percentage of estimated life remaining at which the
product alerts you that the print cartridge is low.
For the color print cartridges that ship with the product,
the default is 20%. For the replacement color print
cartridges, the default is 10%.
The default values are intended to provide
approximately two weeks of use before the cartridge
reaches the very low state.
24
Chapter 2 Control panel menus
ENWW
Menu item
Sub-menu item
Sub-menu item
Sub-menu item
Description
Store Usage Data On Supply*
Not on Supply
The product automatically stores print cartridge usage
data in its internal memory. It can also store this data
on memory chips in the print cartridges. Select the Not
on Supply option to store the data only in the product
memory.
The information stored on the print cartridge memory
chip helps HP design future products to meet our
customers' printing needs. HP collects a sampling of
memory chips from print cartridges returned to HP's
free return and recycling program. The memory chips
from this sampling are read and studied in order to
improve future HP products.
The data collected from the print cartridge memory
chip does not contain information that can be used to
identify a customer or user of the print cartridge or their
product.
Courier Font
Color Copy
Regular
Dark
On
Sets Courier font values.
Enables or disables color copying.
Off
Setup Menu
ENWW
25
Service menu
In the following table, items that have an asterisk (*) indicate the factory default setting.
Menu item
Sub-menu item
Clear Saved Faxes
Run Fax Test
Sub-menu item
Description
Fax Service
Clears all faxes in memory.
Performs a fax test to verify that the phone cord is plugged
in the correct outlet and that there is a signal on the phone
line. A fax test report is printed indicating the results.
Print T.30 Trace
Now
Prints or schedules a report that is used to troubleshoot fax
transmission issues.
Never*
If Error
At End of Call
On*
Error Correction
Fax Service Log
The error correction mode allows the sending device to re-
transmit data if it detects an error signal.
Off
The fax service log prints out the last 40 entries in the fax
log.
Cleaning Page
Cleans the product when specks or other marks appear on
printed output. The cleaning process removes dust and
excess toner from the paper path.
When selected, the product prompts you to load plain
Letter or A4 paper in Tray 1. Touch the OK button to begin
the cleaning process. Wait until the process completes.
Discard the page that prints.
NOTE: For models that do not have an automatic
duplexer, the product prints the first side and then prompts
you to remove the page from the output bin and reload it in
Tray 1, keeping the same orientation.
USB Speed
High*
Full
Sets the USB speed for the USB connection to the
computer. For the product to actually operate at high
speed, it must have high speed enabled and be connected
to an EHCI host controller that is also operating at high
speed. This menu item also does not reflect the current
operating speed of the product.
Less Paper
Curl
On
When printed pages are consistently curled, this option
sets the product to a mode that reduces curl.
Off*
On
Archive Print
When printing pages that will be stored for a long time, this
option sets the product to a mode that reduces toner
smearing and dusting.
Off*
Firmware
Datecode
Displays the current firmware datecode
26
Chapter 2 Control panel menus
ENWW
Menu item
Sub-menu item
Sub-menu item
Description
Restore
Defaults
Sets all settings to the factory default values
HP Smart
Install
On*
Off
Enable or disable the HP Smart Install tool.
Disable the tool if you want to connect to a network by
using an Ethernet cable.
If you disable HP Smart Install, you must use the product
software CD to install the product software.
Setup Menu
ENWW
27
Network Setup menu
In the following table, items that have an asterisk (*) indicate the factory default setting.
Menu item
Sub-menu item
Sub-menu item
Description
Wireless Menu
Wireless Direct Settings Wireless Direct On/Off
Wireless Direct Name
Enables or disables the Direct Wi-Fi wireless access
feature.
NOTE: You can also
access this menu by
touching the Wireless
button on the control
panel.
Set the product's Direct Wifi name, so you can access it
from other wireless devices that support the Wi-Fi Direct
protocol.
Wireless Direct Mode
Set the product's Direct Wifi mode.
●
●
Select the Print Only option (the default setting) to
allow wireless access to only the product print
functions from a mobile device.
Select the Open Network option to allow wireless
access to all product functions and settings from a
mobile device.
Wireless Setup Wizard
Wi-Fi Protected Setup
Guides you through the steps to set up the product on a
wireless network
If your wireless router supports this feature, use this
method to set up the product on a wireless network. This
is the simplest method.
Run Network Test
Tests the wireless network and prints a report with the
results.
Turn Wireless On/Off
Automatic*
Enables or disables the wireless network feature.
TCP/IP Config
Automatic: The product automatically configures all the
TCP/IP settings via DHCP, BootP or AutoIP.
Manual
Manual: You can manually configure the IP address,
subnet mask, and default gateway. The control panel
prompts you to specify values for each address section.
As each address is completed, the product prompts for
address confirmation before moving to the next one. After
all three addresses are set, the network reinitializes.
Auto Crossover
On*
Off
Enables or disables the use of a standard 10/100 network
cable when the product is directly connected to a
computer.
Network Services
Link Speed
IPv4
Enable or disable the IPv4 and IPv6 protocols. By default,
each protocol is enabled.
IPv6
Automatic*
10T Full
10T Half
100TX Full
100TX Half
Sets the link speed manually if needed.
After setting the link speed, the product automatically
restarts.
28
Chapter 2 Control panel menus
ENWW
Menu item
Sub-menu item
Sub-menu item
Description
HTTPS Enforcement
Yes
No*
Sets the product so that it communicates only with Web
sites that use hypertext transfer protocol secure (HTTPS).
Restore Defaults
Resets all network configurations to their factory defaults.
Setup Menu
ENWW
29
Function specific menus
The product features function-specific menus for copying, faxing, and scanning. To open these
menus, touch the button for that function on the control panel.
Copy menu
To open this menu, touch the Copy button, and then touch the Settings... button.
NOTE: Settings that you change with this menu expire 2 minutes after the last copy completes.
Menu item
Sub-menu item
Sub-menu item
Description
ID Copy
Copies both sides of
identification cards, or other
small-size documents, onto the
same side of one sheet of
paper.
NOTE: This item is available
from the main Copy screen. You
do not need to touch the
Settings... button to access it.
Number of Copies
Reduce/Enlarge
(1–99)
Specifies the number of copies
Specifies the size of the copy.
Original=100%*
Legal to Letter=78%
Legal to A4=83%
A4 to Letter=94%
Letter to A4=97%
Full Page=91%
Fit to Page
2 Pages per Sheet
4 Pages per Sheet
Custom: 25 to 400%
Lighter/Darker
Optimize
Specifies the contrast of the
copy.
Describe Original
Auto Select*
Mixed
Specifies the type of content in
the original document, so the
copy is the best match for the
original.
Text
Picture
Paper
Paper Size
Paper Type
Specifies the paper size and
type for copies.
30
Chapter 2 Control panel menus
ENWW
Menu item
Sub-menu item
Sub-menu item
Description
Multi-Page Copy
Off*
On
When this feature is on, the
product prompts you to load
another page onto the scanner
glass or to indicate that the job
is complete.
Collation
On*
Specifies whether to collate
copy jobs
Off
Tray Select
Auto Select*
Tray 1
Specifies which tray to use for
copies.
Tray 2
Two Sided
1-Sided to 1-Sided*
1-Sided to 2-Sided
2-Sided to 1-Sided
2-Sided to 2-Sided
Off*
Specifies the duplex setting for
copies.
NOTE: This item is available
for duplex models only.
Draft Mode
Specifies whether to use draft-
quality printing for copies
On
Image Adjustment
Lightness
Adjusts the image quality
settings for copies
Contrast
Sharpen
Background Removal
Color Balance
Grayness
Set as New Defaults
Restore Defaults
Saves any changes you have
made to this menu as the new
defaults
Restores the factory defaults for
this menu
Function specific menus
ENWW
31
Fax menu
To open this menu, touch the Fax button, and then touch the Fax Menu button.
Menu item
Sub-menu item
Sub-menu item
On Every Fax
On Send Fax Only
On Receive Fax Only
Never*
Description
Fax Reports
Fax Confirmation
Sets whether the product prints
a confirmation report after a fax
job.
Include First Page
Fax Error Report
On*
Sets whether the product
includes a thumbnail image of
the first page of the fax on the
report.
Off
On Every Error*
On Send Error
On Receive Error
Never
Sets whether the product prints
a report after a failed fax job.
Print Last Call Report
Fax Activity Log
Prints a detailed report of the
last fax operation, either sent or
received.
Print Log Now
Auto Log Print
Print Log Now: Prints a list of
the faxes that have been sent
from or received by this product.
Auto Log Print: Automatically
prints a report after every fax
job.
Print Phone Book
Print Junk Fax list
Print Billing Report
Prints a list of the speed dials
that have been set up for this
product.
Prints a list of phone numbers
that are blocked from sending
faxes to this product.
Prints a list of billing codes that
have been used for outgoing
faxes. This report shows how
many sent faxes were billed to
each code. This menu item
appears only when the billing
codes feature is turned on.
Print All Fax Reports
Send Fax Later
Prints all fax-related reports.
Send Options
Allows a fax to be sent at a later
time and date.
Broadcast Fax
Sends a fax to multiple
recipients.
32
Chapter 2 Control panel menus
ENWW
Menu item
Sub-menu item
Sub-menu item
Description
Fax Job Status
Displays pending fax jobs, and
allows you to cancel pending fax
jobs.
Fax Resolution
Standard
Fine
Sets the resolution for sent
documents. Higher resolution
images have more dots per inch
(dpi), so they show more detail.
Lower resolution images have
fewer dots per inch and show
less detail, but the file size is
smaller.
Superfine
Photo
Receive Options
Print Private Faxes
Prints stored faxes when the
private-receive feature is on.
This menu item appears only
when the private-receive feature
is turned on. The product
prompts you for the system
password.
Block Junk Faxes
Add Number
Modifies the junk fax list. The
junk fax list can contain up to 30
numbers. When the product
receives a call from one of the
junk fax numbers, it deletes the
incoming fax. It also logs the
junk fax in the activity log along
with job-accounting information.
Delete Number
Delete All Numbers
Print Junk Fax list
Reprint Faxes
Prints the received faxes stored
in available memory. This item
is available only if you have
turned on the Allow Fax Reprint
feature in the Fax Setup menu.
Forward Fax
On
Sets product to send all
received faxes to another fax
machine.
Off*
Polling Receive
Allows the product to call
another fax machine that has
polling send enabled.
Phone Book Setup
Individual Setup
Group Setup
Edits the fax phone book speed
dials and group-dial entries. The
product supports up to 120
phone book entries, which can
be either individual or group
entries.
Delete Entry
Deletes a specific phone book
entry.
Delete All Entries
Deletes all entries in the phone
book.
Function specific menus
ENWW
33
Menu item
Sub-menu item
Sub-menu item
Description
Print Report Now
Prints a list of all the individual
and group dial entries in the
phone book.
Change Defaults
Opens the Fax Setup menu.
Scan menu
Menu item
Sub-menu item
Sub-menu item
JPEG
Description
Scan to USB Drive
Scan File Type
Scans a document and stores it
as a .PDF file or .JPEG image
on the USB flash drive.
NOTE: Touch the Settings...
PDF
button to access the sub menus.
Scan Resolution
Scan Paper Size
75 dpi
Specifies the resolution to use
for the scanned image.
150 dpi
300 dpi
Scan quality increases with
higher resolution, but the file
size also increases.
Letter
Specifies the size of the page to
use for the scanned file.
Legal
A4
Scan Source
Document Feeder
Flatbed Scanner
Specifies whether the scanned
page is in the document feeder
or on the scanner glass.
File Name Prefix
Output Color
Provides a way to set a
standard name prefix for scan
job files.
Color
Specifies whether the scan
output file will be a color image
or a monochrome image.
Black & White
Set as New Defaults
Saves any changes you have
made to this menu as the new
defaults.
34
Chapter 2 Control panel menus
ENWW
USB Flash Drive
Menu item
Description
Print Documents
Prints documents stored on the USB drive. Use the arrow
buttons to scroll through the documents. Touch the names of
documents that you want to print.
Touch the summary screen to change settings such as the
number of copies, the paper size, or the paper type.
Touch the Print button when you are ready to print the
documents.
View and Print Photos
Scan to USB Drive
Previews photos on the USB drive. Use the arrow buttons to
scroll through the photos. Touch the preview image for each
photo that you want to print. You can adjust the settings, and
you can save the changes as the new default settings. When
you are ready to print the photos, touch the Print button.
Scans a document and stores it as a .PDF file or .JPEG
image on the USB flash drive.
Function specific menus
ENWW
35
36
Chapter 2 Control panel menus
ENWW
Supported operating systems and printer drivers for
Windows
The product supports the following Windows operating systems:
Recommended software installation
Print and scan drivers only
●
●
●
Windows XP (32-bit, Service Pack 2)
Windows Vista (32-bit and 64-bit)
Windows 7 (32-bit and 64-bit)
●
●
●
Windows 2003 Server (32-bit, Service Pack 3)
Windows 2008 Server
Windows 2008 Server R2
The product supports the following Windows printer drivers:
●
HP PCL 6 (this is the default printer driver included on the product CD and in the HP Smart
Install program)
●
●
HP Universal Print Driver for Windows Postscript
HP Universal Print Driver for PCL 5
The printer drivers include online Help that has instructions for common printing tasks and also
describes the buttons, checkboxes, and drop-down lists that are in the printer driver.
Select the correct printer driver for Windows
Printer drivers provide access to the product features and allow the computer to communicate with
the product (using a printer language). The following printer drivers are available at www.hp.com/go/
HP PCL 6 driver
●
Provided as the default driver. This driver is automatically installed unless
you select a different one.
●
●
Recommended for all Windows environments
Provides the overall best speed, print quality, and product-feature support for
most users
●
●
●
●
Developed to align with the Windows Graphic Device Interface (GDI) for the
best speed in Windows environments
Might not be fully compatible with third-party and custom software programs
that are based on PCL 5
Recommended for printing with Adobe® software programs or with other
highly graphics-intensive software programs
HP UPD PS driver
Provides support for printing from postscript emulation needs, or for
postscript flash font support
38
Chapter 3 Software for Windows
ENWW
HP UPD PCL 5
●
●
●
●
Recommended for general office printing in Windows environments
Compatible with previous PCL versions and older HP LaserJet products
The best choice for printing from third-party or custom software programs
The best choice when operating with mixed environments, which require the
product to be set to PCL 5 (UNIX, Linux, mainframe)
●
●
Designed for use in corporate Windows environments to provide a single
driver for use with multiple printer models
Preferred when printing to multiple printer models from a mobile Windows
computer
HP UPD PCL 6
●
●
Recommended for printing in all Windows environments
Provides the overall best speed, print quality, and printer feature support for
most users
●
●
Developed to align with Windows Graphic Device Interface (GDI) for best
speed in Windows environments
May not be fully compatible with third-party and custom solutions based on
PCL5
Select the correct printer driver for Windows
ENWW
39
HP Universal Print Driver (UPD)
The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to
virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built
on proven HP print driver technology and has been tested thoroughly and used with many software
programs. It is a powerful solution that performs consistently over time.
The HP UPD communicates directly with each HP product, gathers configuration information, and
then customizes the user interface to show the product’s unique, available features. It automatically
enables features that are available for the product, such as two-sided printing and stapling, so you do
not need to enable them manually.
UPD installation modes
Traditional mode
●
●
Use this mode if you are installing the driver from a CD for a single computer.
When installed from the CD that comes with the product, UPD operates like
traditional printer drivers. It operates with a specific product.
●
●
●
●
If you use this mode, you must install UPD separately for each computer and
for each product.
Dynamic mode
To use this mode, download UPD from the Internet. See www.hp.com/go/
upd.
Dynamic mode allows you to use a single driver installation, so you can
discover and print to HP products in any location.
Use this mode if you are installing UPD for a workgroup.
40
Chapter 3 Software for Windows
ENWW
Change print job settings for Windows
Priority for print settings
Changes to print settings are prioritized depending on where the changes are made:
NOTE: The names of commands and dialog boxes might vary depending on your software
program.
●
●
●
●
●
Page Setup dialog box: Click Page Setup or a similar command on the File menu of the
program you are working in to open this dialog box. Settings changed here override settings
changed anywhere else.
Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the
program you are working in to open this dialog box. Settings changed in the Print dialog box
have a lower priority and usually do not override changes made in the Page Setup dialog box.
Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open
the printer driver. Settings changed in the Printer Properties dialog box usually do not override
settings anywhere else in the printing software. You can change most of the print settings here.
Default printer driver settings: The default printer driver settings determine the settings used
in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties
dialog boxes.
Printer control panel settings: Settings changed at the printer control panel have a lower
priority than changes made anywhere else.
Change the settings for all print jobs until the software program is closed
1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
The steps can vary; this procedure is most common.
Change the default settings for all print jobs
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start
menu view): Click Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start
menu view): Click Start, click Settings, and then click Printers.
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and
Sound click Printer.
Windows 7: Click Start, and then click Devices and Printers.
2. Right-click the driver icon, and then select Printing Preferences.
Change print job settings for Windows
ENWW
41
Change the product configuration settings
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start
menu view): Click Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start
menu view): Click Start, click Settings, and then click Printers.
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and
Sound click Printer.
Windows 7: Click Start, and then click Devices and Printers.
2. Right-click the driver icon, and then select Properties or Printer properties.
3. Click the Device Settings tab.
42
Chapter 3 Software for Windows
ENWW
Remove the printer driver from Windows
Windows XP
1. Click the Start button, , and then click the Printers and Faxes item.
2. Find and right-click the product from the list, and then click the Delete item.
3. From the File menu, click the Server Properties item. The Print Server Properties dialog box
opens.
4. Click the Drivers tab, and in the list, select the driver to be removed.
5. Click the Remove button, and then click the Yes button to confirm the removal.
Windows Vista
1. Click the Start button , and then click the Control Panel item.
2. In the Hardware and Sound group, click the Printer item.
3. Find and right-click the product, click the Delete item, and then click the Yes button to confirm
the removal.
4. From the File menu, click the Server Properties item. The Print Server Properties dialog box
opens.
5. Click the Drivers tab, and in the list, select the driver to be removed.
6. Click the Remove button, and then click the Yes button to confirm the removal.
Windows 7
1. Click the Start button, and then click the Devices and Printers item.
2. Find and select the product from the list.
3. Click the Remove device button at the top of the dialog box, and then click the Yes button to
confirm the removal.
4. Click the Print server properties button at the top of the dialog box, and then click the Drivers
tab.
5. Select the product in the list, and then click the Remove button.
6. Select to delete only the driver and or the driver software package, and then click the OK button
Remove the printer driver from Windows
ENWW
43
Supported utilities for Windows
●
●
●
HP Web Jetadmin
HP Embedded Web Server
HP ePrint
Other Windows components and utilities
●
●
●
●
●
●
●
●
●
●
HP Smart Install — automates the printing system installation
Online Web registration
HP LaserJet Scan
PC Fax Send
HP Device Toolbox
HP Uninstall
HP Help & Learn Center
Reconfigure your HP device
HP Fax Setup Wizard
HP LaserJet Customer Participation Program
Software for other operating systems
OS
Software
UNIX
the HP Jetdirect printer installer for UNIX.
Linux
44
Chapter 3 Software for Windows
ENWW
Software for Mac
Supported operating systems and printer drivers for Mac
The product supports the following Mac operating systems:
●
Mac OS X 10.5 and 10.6
NOTE: For Mac OS X 10.5 and later, PPC and Intel® Core™ Processor Macs are supported. For
Mac OS X 10.6, Intel Core Processor Macs are supported.
The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, Printer Dialog
Extensions (PDEs), and the HP Utility for use with Mac OS X computers. The HP printer PPD and
PDE files, in combination with the built-in Apple PostScript printer drivers, provide full printing
functionality and access to specific HP printer features.
Install software for Mac operating systems
Install software for Mac computers connected directly to the product
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using
a cable that is no longer than 2 m (6.5 ft).
1. Connect the USB cable to the product and the computer.
2. Install the software from the CD.
3. Click HP Installer icon, and follow the onscreen instructions.
4. On the Congratulations screen, click the OK button.
5. Print a page from any program to make sure that the printing software is correctly installed.
46
Chapter 4 Use the product with Mac
ENWW
Install software for Mac computers on a wired network
Configure the IP address
1. Connect the network cable to the product and to the network.
2. Wait for 60 seconds before continuing. During this time, the network recognizes the product and
assigns an IP address or host name for the product.
Install the software
1. Install the software from the CD. Click the product icon, and follow the onscreen instructions.
2. Print a page from any program to make sure that the software is correctly installed.
Software for Mac
ENWW
47
Install software for Mac computers on a wireless network
Before installing the product software, make sure the product is not connected to the network using a
network cable. Make sure your Mac computer is connected to the same wireless network to which
you plan to connect the product.
Use one of the following procedures to connect the product to the wireless network.
●
●
If your router supports Wi-Fi Protected Setup (WPS), use that method to add the product to your
network. This is the simplest way to set up the product on a wireless network.
NOTE: Apple AirPort wireless routers do not support WPS button setup.
If your wireless router does not support Wi-Fi Protected Setup (WPS), obtain the wireless router
network settings from your system administrator, or complete the following tasks:
●
●
Obtain the wireless network name or service set identifier (SSID).
Determine the security password or encryption key for the wireless network.
Connect the product to a wireless network using WPS by using the control panel menus
1. On the front of the product, press the Wireless button. Look at the control panel display to see if
the Wireless Menu item has opened. If it has not opened, complete these steps:
a. At the control panel, press the OK button to open the menus.
b. Open the following menus:
●
●
Network Setup
Wireless Menu
2. Select the Wi-Fi Protected Setup item.
3. Use one of these methods to complete the setup:
●
Pushbutton: Select the Pushbutton option and follow the instructions on the control panel.
Establishing the wireless connection can take a few minutes.
●
PIN: Select the Generate PIN option. The product generates a unique PIN, which you must
type into the wireless router's setup screen. Establishing the wireless connection can take a
few minutes.
4. At the computer, open the Apple menu , click the System Preferences menu, and then click
the Print & Fax icon.
48
Chapter 4 Use the product with Mac
ENWW
5. Click the plus (+) symbol in the lower left corner of the Printer Names column.
By default, Mac OS X uses the Bonjour method to find the product over the local network and
add it to the printer pop-up menu. This method is best in most situations. If Mac OS X cannot
find the HP printer driver, an error message displays. Reinstall the software.
6. Print a page from any program to make sure that the software is correctly installed.
NOTE: If this method is not successful, try using the wireless network using a USB cable method.
Connect the product to a wireless network using a USB cable
If your wireless router does not support WiFi-Protected Setup (WPS), use this method to set up the
product on a wireless network. Using a USB cable to transfer settings makes setting up a wireless
connection easier. After the setup is complete, you can disconnect the USB cable and use the
wireless connection.
1. Insert the software CD into the computer CD tray.
2. Follow the on-screen instructions. When prompted, select the Configure your device for a
wireless network option. Connect the USB cable to the product when prompted.
CAUTION: Do not connect the USB cable until the installation program prompts you.
3. When the installation is complete, print a configuration page to make sure that the product has a
SSID name.
4. Print a page from any program to make sure that the software is correctly installed.
Remove the printer driver from Mac operating systems
You must have administrator rights to remove the software.
1. Open System Preferences.
2. Select Print & Fax.
3. Highlight the product.
4. Click the minus (-) symbol.
5. Click the Delete Printer button to remove the print queue.
NOTE: If you want to remove all the software associated with the project, use the HP Uninstaller
utility in the Hewlett-Packard program group.
Priority for print settings for Mac
Changes to print settings are prioritized depending on where the changes are made:
Software for Mac
ENWW
49
NOTE: The names of commands and dialog boxes might vary depending on your software
program.
●
●
●
●
Page Setup dialog box: Click Page Setup or a similar command on the File menu of the
program you are working in to open this dialog box. Settings changed here might override
settings changed anywhere else.
Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the
program you are working in to open this dialog box. Settings changed in the Print dialog box
have a lower priority and do not override changes made in the Page Setup dialog box.
Default printer driver settings: The default printer driver settings determine the settings used
in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties
dialog boxes.
Printer control panel settings: Settings changed at the printer control panel have a lower
priority than changes made anywhere else.
Change printer-driver settings for Mac
Change the settings for all print jobs until the software program is closed
1. On the File menu, click the Print button.
2. Change the settings that you want on the various menus.
Change the default settings for all print jobs
1. On the File menu, click the Print button.
2. Change the settings that you want on the various menus.
3. On the Presets menu, click the Save As... option and type a name for the preset.
These settings are saved in the Presets menu. To use the new settings, you must select the saved
preset option every time you open a program and print.
Change the product configuration settings
1. From the Apple menu , click the System Preferences menu and then click the Print & Fax
icon.
2. Select the product in the left side of the window.
3. Click the Options & Supplies button.
4. Click the Driver tab.
5. Configure the installed options.
50
Chapter 4 Use the product with Mac
ENWW
Software for Mac computers
HP Utility for Mac
Use the HP Utility to set up product features that are not available in the printer driver.
You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected
to a TCP/IP-based network.
Open the HP Utility
▲
From the dock, click HP Utility.
-or-
From Applications, open the Hewlett-Packard folder, and then click HP Utility.
HP Utility features
Use the HP Utility software to perform the following tasks:
●
●
●
●
Obtain information about supplies status.
Obtain information about the product, such as the firmware version and the serial number.
Print a configuration page.
For products connected to an IP-based network, obtain network information and open the
HP Embedded Web Server.
●
●
●
●
●
Configure the paper type and size for the tray.
Transfer files and fonts from the computer to the product.
Update the product firmware.
Display the color usage page.
Configure basic fax settings.
Supported utilities for Mac
HP Embedded Web Server
The product is equipped with the HP Embedded Web server, which provides access to information
about product and network activities. Access the HP Embedded Web Server from the HP Utility.
Open the Printer Settings menu, and then select the Additional Settings option.
Software for Mac
ENWW
51
You can also access the HP Embedded Web Server from the Safari Web browser:
1. Select the page icon in the left side of the Safari toolbar.
2. Click the Bonjour logo.
3. In the list of printers, double-click this product. The HP Embedded Web Server opens.
HP ePrint
With HP ePrint , you can print anywhere, anytime, from a mobile phone, laptop, or any other mobile
device. HP ePrint works with any email-capable device. If you can e-mail, you can print to an
NOTE: The product must be connected to a network and have Internet access to use HP ePrint.
HP ePrint is disabled as a default setting in the product. Use this procedure to enable it.
1. Type the product IP address into the address line of a Web browser to open the HP Embedded
Web Server.
2. Click the HP Web Services tab.
3. Select the option to enable Web Services.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to
the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in
the following applications:
●
●
●
●
Mail
Photos
Safari
Select third-party applications
To use AirPrint, the product must be connected to a wireless network. For more information about
using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/
52
Chapter 4 Use the product with Mac
ENWW
Basic print tasks with Mac
Cancel a print job with Mac
1. If the print job is currently printing, cancel it by pressing the Cancel
button on the product
control panel.
NOTE: Pressing the Cancel
button clears the job that the product is currently processing. If
more than one process is running, pressing the Cancel
currently appears on the product control panel.
button clears the process that
2. You can also cancel a print job from a software program or a print queue.
●
Software program: Typically, a dialog box appears briefly on the computer screen,
allowing you to cancel the print job.
●
Mac print queue: Open the print queue by double-clicking the product icon in the dock.
Highlight the print job, and then click Delete.
Change the paper size and type with Mac
1. On the File menu in the software program, click the Print option.
2. In the Copies & Pages menu, click the Page Setup button.
3. Select a size from the Paper Size drop-down list, and then click the OK button.
4. Open the Finishing menu.
5. Select a type from the Media-type drop-down list.
6. Click the Print button.
Resize documents or print on a custom paper size with Mac
Mac OS X 10.5 and 10.6
1. On the File menu, click the Print option.
2. Click the Page Setup button.
Use one of these methods.
3. Select the product, and then select the correct settings for the Paper Size
and Orientation options.
1. On the File menu, click the Print option.
2. Open the Paper Handling menu.
3. In the Destination Paper Size area, click the Scale to fit paper size box,
and then select the size from the drop-down list.
Create and use printing presets with Mac
Use printing presets to save the current printer driver settings for reuse.
Basic print tasks with Mac
ENWW
53
Create a printing preset
1. On the File menu, click the Print option.
2. Select the driver.
3. Select the print settings that you want to save for reuse.
4. In the Presets menu, click the Save As... option, and type a name for the preset.
5. Click the OK button.
Use printing presets
1. On the File menu, click the Print option.
2. Select the driver.
3. In the Presets menu, select the printing preset.
NOTE: To use printer-driver default settings, select the standard option.
Print a cover page with Mac
1. On the File menu, click the Print option.
2. Select the driver.
3. Open the Cover Page menu, and then select where to print the cover page. Click either the
Before Document button or the After Document button.
4. In the Cover Page Type menu, select the message that you want to print on the cover page.
NOTE: To print a blank cover page, select the standard option from the Cover Page Type
menu.
Use watermarks with Mac
1. On the File menu, click the Print option.
2. Open the Watermarks menu.
3. From the Mode menu, select the type of watermark to use. Select the Watermark option to print
a semi-transparent message. Select the Overlay option to print a message that is not
transparent.
4. From the Pages menu, select whether to print the watermark on all pages or on the first page
only.
5. From the Text menu, select one of the standard messages, or select the Custom option and
type a new message in the box.
6. Select options for the remaining settings.
54
Chapter 4 Use the product with Mac
ENWW
Print multiple pages on one sheet of paper with Mac
1. On the File menu, click the Print option.
2. Select the driver.
3. Open the Layout menu.
4. From the Pages per Sheet menu, select the number of pages that you want to print on each
sheet (1, 2, 4, 6, 9, or 16).
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
Print on both sides of the page (duplex printing) with Mac
Use automatic duplex printing
1. Insert enough paper into one of the trays to accommodate the print job.
2. On the File menu, click the Print option.
3. Open the Layout menu.
4. From the Two-Sided menu, select a binding option.
Print on both sides manually
1. Insert enough paper into one of the trays to accommodate the print job.
2. On the File menu, click the Print option.
3. Open the Finishing menu, and click the Manual Duplex tab or open the Manual Duplex menu.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button. Follow the instructions in the pop-up window that appears on the
computer screen before replacing the output stack in Tray 1 for printing the second half.
Basic print tasks with Mac
ENWW
55
6. Go to the product, and remove any blank paper that is in Tray 1.
7. Insert the printed stack face-up with the bottom edge feeding into the printer first in Tray 1. You
must print the second side from Tray 1.
8. If prompted, press the appropriate control-panel button to continue.
Set the color options with Mac
If you are using the HP Postscript printer driver for Mac, HP EasyColor technology scans all
documents and automatically adjusts all photographic images with the same improved photographic
results.
In the following example, the images on the left were created without using the HP EasyColor option.
The images on the right show the enhancements that result from using the HP EasyColor option.
The HP EasyColor option is enabled by default in the HP Mac Postscript printer driver, so you do not
need to make manual color adjustments. To disable the option so you can manually adjust the color
settings, use the following procedure.
1. On the File menu, click the Print option.
2. Select the driver.
3. Open the Color/Quality Options menu, and then click the HP EasyColor check box to clear it.
4. Open the Advanced menu, or select the appropriate tab.
5. Adjust the individual settings for text, graphics, and photographs.
56
Chapter 4 Use the product with Mac
ENWW
Use AirPrint
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to
the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in
the following applications:
●
●
●
●
Mail
Photos
Safari
Select third-party applications
To use AirPrint, the product must be connected to a network. For more information about using
Use AirPrint
ENWW
57
Fax with Mac
To send a fax by printing to a fax driver, complete the following steps:
1. Open the document that you want to fax.
2. Click File and then click Print.
3. In the Printer pop-up menu, select the fax print queue that you want to use.
4. In the Copies field, adjust the number of copies if necessary.
5. In the Paper Size pop-up menu, adjust the paper size if necessary.
6. In the Fax Information area, enter the fax number of one or more recipients.
NOTE: If you need to include a dialing prefix, enter it in the Dialing Prefix field.
7. Click Fax.
58
Chapter 4 Use the product with Mac
ENWW
Scan with Mac
Use the HP Scan software to scan images to a Mac computer.
1. Load the document onto the scanner glass or into the document feeder.
2. Open the Applications folder, and then click Hewlett-Packard. Double-click HP Scan.
3. Open the HP Scan menu and click Preferences. From the Scanner pop-up menu, select this
product from the list, and click Continue.
4. To use the standard preset settings, which produce acceptable results for images and text, click
the Scan button.
To use presets optimized for pictures or text documents, select a preset from the Scanning
Presets pop-up menu. To adjust the settings, click the Edit button. When you are ready to scan,
click the Scan button.
5. To scan more pages, load the next page and click Scan. Click Append to List to add the new
pages to the current list. Repeat until you have scanned all the pages.
6. Click the Save button, and then browse to the folder on your computer where you want to save
the file.
NOTE: To print the scanned images now, click the Print button.
Scan with Mac
ENWW
59
Solve problems with Mac
For information about solving problems with a Mac, see Solve product software problems with Mac
60
Chapter 4 Use the product with Mac
ENWW
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
Use HP Smart Install to connect to a computer, a wired
network, or a wireless network
The software installation files are in the product memory. The HP Smart Install program uses a USB
cable to transfer the installation files from the product to your computer. This installer supports USB
connections, wired networks, and wireless networks. It installs all files you need to print, copy, scan,
and fax. To use the HP Smart Install program, follow one of these procedures, depending on your
connection type.
NOTE: If you prefer not to use the HP Smart Install program, you can insert the product CD to
install the software.
HP Smart Install for Windows direct connections (USB)
1. Turn the product on.
2. Connect an A-to-B type USB cable to the computer and the product. The HP Smart Install
program might take a few minutes to start.
3. The HP Smart Install program should start automatically. Follow the onscreen instructions to
install the software.
NOTE: The HP Smart Install program might take a few minutes to start. If the HP Smart Install
program does not start automatically, AutoPlay might be disabled on the computer. Browse the
computer and double-click the HP Smart Install drive to run the program.
NOTE: If the HP Smart Install program fails, disconnect the USB cable, turn the product off
and then on again, and then insert the product CD into your computer. Follow the onscreen
instructions. Connect the cable only when the software prompts you.
HP Smart Install for Windows wired networks
1. Connect a network cable to the product and a network port. Allow a few minutes for an IP
address to be assigned.
2.
On the product control panel, touch the network
button to display the product IP address.
3. At the computer, open a Web browser and type the IP address in the URL address bar to open
the HP Embedded Web Server. Click the HP Smart Install tab and follow the onscreen
instructions.
NOTE: If the HP Smart Install program fails, insert the product CD into your computer. Follow the
onscreen instructions.
62
Chapter 5 Connect the product with Windows
ENWW
HP Smart Install for Windows wireless networks, method 1: Use the
product control panel
NOTE: Use this method only if you know your wireless network SSID and password.
1. On the product control panel, touch the Wireless
button. Touch the Wireless Menu button,
and then touch the Wireless Setup Wizard item. Follow the instructions to complete the wireless
setup.
2. On the product control panel, touch the wireless status
button to display the product IP
address.
3. At the computer, open a Web browser and type the IP address in the URL address bar to open
the HP Embedded Web Server. Click the HP Smart Install tab and follow the onscreen
instructions.
HP Smart Install for Windows wireless networks, method 2: Temporarily
connect a USB cable
1. Connect an A-to-B type USB cable to the computer and the product. The HP Smart Install
program might take a few minutes to start.
2. Follow the onscreen instructions. Choose the Wireless Network option for the installation type.
Remove the USB cable when instructed.
HP Smart Install for Windows wireless networks, method 3: Use WPS
1. On the product control panel, touch the Wireless
button. Touch the Wireless Menu button,
and then touch the Wi-Fi Protected Setup item. Follow the instructions to complete the wireless
setup.
2. On the product control panel, touch the wireless status
button to display the product IP
address.
3. At the computer, open a Web browser and type the IP address in the URL address bar to open
the HP Embedded Web Server. Click the HP Smart Install tab and follow the onscreen
instructions.
Use HP Smart Install to connect to a computer, a wired network, or a wireless network
ENWW
63
Connect with USB
NOTE: Use this procedure if you are not using the HP Smart Install.
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using
a cable that is no longer than 2 m (6.5 ft).
CAUTION: Do not connect the USB cable until the installation software prompts you to connect it.
CD installation
1. Quit all open programs on the computer.
2. Install the software from the CD, and follow the onscreen instructions.
3. When prompted, select the Directly connect to this computer using a USB cable option, and
then click the Next button.
4. When the software prompts you, connect the USB cable to the product and the computer.
5. At the end of the installation, click the Finish button.
6. On the More Options screen, you can install more software, or click the Finish button.
7. Print a page from any program to make sure that the printing software is correctly installed.
64
Chapter 5 Connect the product with Windows
ENWW
Connect to a network with Windows
Supported network protocols
To connect a networking-equipped product to a network, you need a network that uses one or more
of the following protocols.
●
●
●
●
TCP/IP (IPv4 or IPv6)
LPD Printing
SLP
WS-Discovery
Install the product on a wired network with Windows
NOTE: Use this procedure if you are not using the HP Smart Install.
Obtain the IP address
1. Connect the network cable to the product and to the network. Turn the product on.
2. Wait for 60 seconds before continuing. During this time, the network recognizes the product and
assigns an IP address or host name for the product.
3.
At the product control panel, press the Setup
button.
4. Touch the Reports menu, and then touch the Configuration Report button to print the
configuration report.
Connect to a network with Windows
ENWW
65
5. Find the IP address on the configuration report.
Jetdirect Page
HP Color LaserJet
Page 1
Install the software
1. Quit all programs on the computer.
2. Install the software from the CD.
3. Follow the onscreen instructions.
4. When prompted, select the Connect through a wired network option, and then click the Next
button.
5. From the list of available printers, select the printer that has the correct IP address.
6. Click the Finish button.
7. On the More Options screen, you can install more software, or click the Finish button.
8. Print a page from any program to make sure that the printing software is correctly installed.
Install the product on a wireless network with Windows (wireless models
only)
NOTE: Use this procedure if you are not using the HP Smart Install.
Before installing the product software, make sure the product is not connected to the network using a
network cable.
If your wireless router does not support Wi-Fi Protected Setup (WPS), obtain the wireless router
network settings from your system administrator, or complete the following tasks:
●
●
Obtain the wireless network name or service set identifier (SSID).
Determine the security password or encryption key for the wireless network.
66
Chapter 5 Connect the product with Windows
ENWW
Connect the product to a wireless network using WPS
If your wireless router supports Wi-Fi Protected Setup (WPS), this is the simplest way to set up the
product on a wireless network.
1. From the Home screen on the product control panel, touch the Wireless button.
2. Touch the Wireless Menu button, and then touch the Wi-Fi Protected Setup button.
3. Use one of these methods to complete the setup:
●
Pushbutton: Select the Pushbutton option and follow the instructions on the control panel.
Establishing the wireless connection can take a few minutes.
●
PIN: Select the Generate PIN option and follow the instructions on the control panel. The
product generates a unique PIN, which you must type into the wireless router's setup
screen. Establishing the wireless connection can take a few minutes.
NOTE: If this method is not successful, try using the Wireless Setup Wizard on the product control
panel or try using the USB cable connection method.
Connect the product to a wireless network using the Wireless Setup Wizard
If your wireless router does not support WiFi-Protected Setup (WPS), you can use this method to
install the product on a wireless network.
1. From the Home screen on the product control panel, touch the Wireless button.
2. Touch the Wireless Menu button, and then touch the Wireless Setup Wizard button.
3. The product scans for available wireless networks and returns a list of network names (SSIDs).
Select the SSID for your wireless router from the list if it is available. If the SSID for your wireless
router is not in the list, touch the Enter SSID button. When prompted for the type of network
security, select the option that your wireless router uses. A keypad opens on the control panel
display.
4. If your wireless router uses WPA security, type the passphrase on the keypad.
If your wireless router uses WEP security, type the key on the keypad.
5. Touch the OK button, and wait while the product establishes a connection with the wireless
router. Establishing the wireless connection can take a few minutes.
Connect the product to a wireless network using a USB cable
If your wireless router does not support WiFi-Protected Setup (WPS), use this method to set up the
product on a wireless network. Using a USB cable to transfer settings makes setting up a wireless
Connect to a network with Windows
ENWW
67
connection easier. After the setup is complete, you can disconnect the USB cable and use the
wireless connection.
1. Insert the software CD into the computer CD tray.
2. Follow the on-screen instructions. When prompted, select the Connect through a wireless
network option. Connect the USB cable to the product when prompted.
CAUTION: Do not connect the USB cable until the installation program prompts you.
3. When the installation is complete, print a configuration page to make sure that the product has a
SSID name.
4. When installation is complete, disconnect the USB cable.
Install the software for a wireless product currently on the network
If the product already has an IP address on a wireless network and you want to install product
software on a computer, complete the following steps.
1. From the product control panel, print a configuration page to obtain the product IP address.
2. Install the software from the CD.
3. Follow the on-screen instructions.
4. When prompted, select the Connect through a wireless network option, and then click the
Next button.
5. From the list of available printers, select the printer that has the correct IP address.
Configure IP network settings with Windows
View or change network settings
Use the embedded Web server to view or change IP configuration settings.
1. Print a configuration page, and locate the IP address.
●
If you are using IPv4, the IP address contains only digits. It has this format:
xxx.xxx.xxx.xxx
●
If you are using IPv6, the IP address is a hexadecimal combination of characters and digits.
It has a format similar to this:
xxxx::xxxx:xxxx:xxxx:xxxx
2. To open the HP Embedded Web Server, type the IP address (IPv4) into the address line of a
Web browser. For IPv6, use the protocol established by the Web browser for entering IPv6
addresses.
3. Click the Networking tab to obtain network information. You can change settings as needed.
68
Chapter 5 Connect the product with Windows
ENWW
Set or change the product password
Use the HP Embedded Web Server to set a password or change an existing password for a product
on a network.
1. Type the product IP address into the address line of a Web browser. Click the Networking tab,
and click the Security link.
NOTE: If a password has previously been set, you are prompted to type the password. Type
the password, and then click the Apply button.
2. Type the new password in the New Password box and in the Verify password box.
3. At the bottom of the window, click the Apply button to save the password.
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.
1.
Touch the Setup
button.
2. Scroll to and touch the Network Setup menu.
3. Touch the TCP/IP Config menu, and then touch the Manual button.
4. Use the numeric keypad to enter the IP address, and touch the OK button. Touch the Yes button
to confirm.
5. Use the numeric keypad to enter the subnet mask, and touch the OK button. Touch the Yes
button to confirm.
6. Use the numeric keypad to enter the default gateway, and touch the OK button. Touch the Yes
button to confirm.
Connect to a network with Windows
ENWW
69
Link speed and duplex settings
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most
situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex
settings might prevent the product from communicating with other network devices. If you need to
make changes, use the product control panel.
NOTE: The setting must match with the network product to which you are connecting (a network
hub, switch, gateway, router, or computer).
NOTE: Making changes to these settings causes the product to turn off and then on. Make changes
only when the product is idle.
1.
Touch the Setup
button.
2. Scroll to and touch the Network Setup menu.
3. Touch the Link Speed menu.
4. Select one of the following options.
Setting
Description
Automatic
The print server automatically configures itself for the highest link speed and
communication mode allowed on the network.
10T Half
10 megabytes per second (Mbps), half-duplex operation
10 Mbps, full-duplex operation
10T Full
100TX Half
100TX Full
100 Mbps, half-duplex operation
100 Mbps, full-duplex operation
5. Touch the OK button. The product turns off and then on.
70
Chapter 5 Connect the product with Windows
ENWW
Understand paper use
This product supports a variety of paper and other print media. Paper or print media that does not
meet the following guidelines might cause poor print quality, increased jams, and premature wear on
the product.
It is possible for paper to meet all of these guidelines and still not produce satisfactory results. This
might be the result of improper handling, unacceptable temperature and/or humidity levels, or other
variables over which Hewlett-Packard has no control.
CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might
cause problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard
warranty or service agreements.
●
For best results, use only HP-brand paper and print media designed for laser printers or
multiuse.
●
Do not use paper or print media made for inkjet printers.
CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very
precise dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper could
damage the product.
●
Hewlett-Packard Company cannot recommend the use of other brands of media because HP
cannot control their quality.
Use the following guidelines to obtain satisfactory results when using special paper or print media.
Set the paper type and size in the printer driver to obtain the best results.
Media type
Do
●
Do not
Envelopes
Store envelopes flat.
●
Do not use envelopes that are
wrinkled, nicked, stuck together, or
otherwise damaged.
●
Use envelopes where the seam
extends all the way to the corner
of the envelope.
●
Do not use envelopes that have
clasps, snaps, windows, or coated
linings.
●
Use peel-off adhesive strips that
are approved for use in laser
printers.
●
●
Do not use self-stick adhesives or
other synthetic materials.
Labels
●
Use only labels that have no
Do not use labels that have
wrinkles or bubbles, or are
damaged.
exposed backing between them.
●
●
Use labels that lie flat.
●
●
Do not print partial sheets of
labels.
Use only full sheets of labels.
Transparencies
●
Use only transparencies that are
approved for use in color laser
printers.
Do not use transparent print media
not approved for laser printers.
●
Place transparencies on a flat
surface after removing them from
the product.
72
Chapter 6 Paper and print media
ENWW
Media type
Do
Do not
Letterhead or preprinted forms
●
Use only letterhead or forms
●
●
Do not use raised or metallic
approved for use in laser printers.
letterhead.
Heavy paper
●
Use only heavy paper that is
approved for use in laser printers
and meets the weight
Do not use paper that is heavier
than the recommended media
specification for this product
unless it is HP paper that has
been approved for use in this
product.
specifications for this product.
Glossy or coated paper
●
Use only glossy or coated paper
that is approved for use in laser
printers.
●
Do not use glossy or coated paper
designed for use in inkjet products.
Understand paper use
ENWW
73
Change the printer driver to match the paper type and
size in Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Select a size from the Paper size drop-down list.
5. Select a paper type from the Paper type drop-down list.
6. Click the OK button.
74
Chapter 6 Paper and print media
ENWW
Supported paper sizes
NOTE: To obtain best print results, select the appropriate paper size and type in your print driver
before printing.
Table 6-1 Supported paper and print media sizes
Size
Dimensions
Tray 1
Tray 2 or optional
Tray 3
Automatic duplex
printing
Letter
Legal
A4
216 x 279 mm (8.5 x 11 inches)
216 x 356 mm (8.5 x 14 inches)
210 x 297 mm (8.27 x 11.69 inches)
184 x 267 mm (7.24 x 10.51 inches)
148 x 210 mm (5.83 x 8.27 inches)
105 x 148 mm (4.13 x 5.83 inches)
182 x 257 mm (7.17 x 10.12 inches)
Executive
A5
A6
B5 (JIS)
16k
184 x 260 mm (7.24 x 10.23 inches)
195 x 270 mm (7.68 x 10.62 inches)
197 x 273 mm (7.75 x 10.75 inches)
216 x 330 mm (8.5 x 13 inches)
8.5 x 13
4 x 6
107 x 152 mm (4 x 6 inches)
127 x 203 mm (5 x 8 inches)
100 x 150 mm (3.9 x 5.9 inches)
5 x 8
10 x 15 cm
Custom
Minimum: 76 x 127 mm (3 x 5 in)
Maximum: 216 x 356 mm (8.5 x 14 in)
Minimum: 102 x 153 mm (4 x 6 in)
Maximum: 216 x 356 mm (8.5 x 14 in)
Custom
Table 6-2 Supported envelopes and postcards
Size
Dimensions
Tray 1
Tray 2
Automatic duplex
printing
Envelope #10
Envelope DL
Envelope C5
105 x 241 mm (4.13 x 9.49 inches)
110 x 220 mm (4.33 x 8.66 inches)
162 x 229 mm (6.93 x 9.84 inches)
Supported paper sizes
ENWW
75
Table 6-2 Supported envelopes and postcards (continued)
Size
Dimensions
Tray 1
Tray 2
Automatic duplex
printing
Envelope B5
176 x 250 mm (6.7 x 9.8 inches)
98 x 191 mm (3.9 x 7.5 inches)
Envelope
Monarch
Postcard
100 x 148 mm (3.94 x 5.83 inches)
148 x 200 mm (5.83 x 7.87 inches)
Double
postcard
76
Chapter 6 Paper and print media
ENWW
Supported paper types and tray capacity
Table 6-3 Tray 1
Paper type
Weight
Capacity1
Paper orientation
60 to 90 g/m2 (16 to 24 lb)
Every day:
Up to 50 sheets
Side to be printed on face-up,
with the top edge at the back of
the tray
●
●
●
●
Plain
Light
Bond
Recycled
,
,
,
Presentation:
Up to 5 mm (0.2 in) stack height Side to be printed on face-up,
with the top edge at the back of
the tray
●
●
Matte paper, mid-weight to
heavy
Glossy paper, mid-weight
to heavy
Brochure:
Up to 5 mm (0.2 in) stack height Side to be printed on face-up,
with the top edge at the back of
the tray
●
●
Matte paper, mid-weight to
heavy
Glossy paper, mid-weight
to heavy
Photo/cover
Up to 5 mm (0.2 in) stack height Side to be printed on face-up,
with the top edge at the back of
the tray
●
●
●
●
●
●
Matte cover paper
Glossy cover paper
Matte photo paper
Glossy photo paper
Postcard
Cardstock
Supported paper types and tray capacity
ENWW
77
Table 6-3 Tray 1 (continued)
Paper type
Weight
Capacity1
Paper orientation
Other:
Up to 50 sheets, or 10
envelopes
Side to be printed on face-up,
with the top edge toward the
product
●
●
●
●
●
●
●
●
●
Color laser transparency4
Labels4
Letterhead
Envelope4
Preprinted
Prepunched
Colored
Rough
Tough4
1
Capacity can vary depending on paper weight and thickness, and environmental conditions.
The product supports up to 220 g/m2 (59 lb) for glossy, glossy photo paper, and postcards.
The product supports 60-160 g/m2 (16-42 lb) paper weight for automatic duplex printing.
This paper type is not supported for automatic duplex printing.
2
3
4
Table 6-4 Tray 2 and Tray 3
Media type
Weight
Capacity1
Paper orientation
60 to 90 g/m2 (16 to 24 lb)
Every day:
Up to 250 sheets
Side to be printed on face-up,
with the top edge at the back of
the tray
●
●
●
●
Plain
Light
Bond
Recycled
Presentation:
Up to 12.5 mm (0.5 in) stack
height
Side to be printed on face-up,
with the top edge at the back of
the tray
●
●
Matte paper, mid-weight to
heavy
Glossy paper, mid-weight
to heavy
Brochure:
Up to 12.5 mm (0.5 in) stack
height
Side to be printed on face-up,
with the top edge at the back of
the tray
●
●
Matte paper, mid-weight to
heavy
Glossy paper, mid-weight
to heavy
78
Chapter 6 Paper and print media
ENWW
Table 6-4 Tray 2 and Tray 3 (continued)
Media type
Weight
Capacity1
Paper orientation
Postcard: Up to 176 g/m2 (47 lb)
Photo/cover
Up to 12.5 mm (0.5 in) stack
height
Side to be printed on face-up,
with the top edge at the back of
the tray
●
●
●
●
●
●
Matte cover paper
Glossy cover paper
Matte photo paper
Glossy photo paper
Postcard
Cardstock
Other:
Up to 50 sheets, or 10
envelopes
Side to be printed on face-up,
with the top edge at the back of
the tray or the stamp-end at the
back of the tray
●
●
●
●
●
●
●
●
●
Color laser transparency3
Labels3
Letterhead
Envelope3
Preprinted
Prepunched
Colored
Rough
Tough3
1
Capacity can vary depending on paper weight and thickness, and environmental conditions.
The product supports 60-160 g/m2 (16-42 lb) paper weight for automatic duplex printing.
This paper type is not supported for automatic duplex printing.
2
3
Supported paper types and tray capacity
ENWW
79
3. If you are loading long sheets of paper, flip
out the extension.
4. Extend the paper guides fully (callout 1) and
then load the paper stack into Tray 1 (callout
2). Adjust the paper guides to the size of the
paper.
NOTE: Place the paper into Tray 1 with the
side to be printed on face-up and the top
toward the product.
Load Tray 2 or optional Tray 3
1. Pull the tray out of the product.
Load paper trays
ENWW
81
2. Slide open the paper length and width guides.
3. To load Legal-size paper, extend the tray by
pressing and holding the extension tab while
pulling the front of the tray toward you.
NOTE: When it is loaded with Legal-size
paper, the tray extends from the front of the
product approximately 64 mm (2.5 inches).
4. Place the paper in the tray and make sure
that it is flat at all four corners. Slide the side
paper width guides so that they align with the
paper-size marking in the bottom of the tray.
Slide the front paper length guide so that it
pushes the stack of paper against the back of
the tray.
82
Chapter 6 Paper and print media
ENWW
5. Push down on the paper to make sure that
the paper stack is below the paper limit tabs
on the side of the tray.
6. Slide the tray into the product.
Load the document feeder
The document feeder holds up to 50 sheets of 75 g/m2 (20 lb bond) paper.
CAUTION: To prevent damage to the product, do not load an original document that contains
correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals,
or fragile originals into the document feeder.
Load paper trays
ENWW
83
1. Insert the originals into the document feeder
face-up.
2. Adjust the guides until they are snug against
the paper.
84
Chapter 6 Paper and print media
ENWW
Configure trays
By default, the product pulls paper from Tray 1. If Tray 1 is empty, the product pulls paper from Tray
2, or Tray 3 if it installed. Configuring the tray on this product changes the heat and speed settings to
obtain the best print quality for the type of paper that you are using. If you are using special paper for
all or most print jobs on the product, change this default setting on the product.
The following table lists possible ways you can use the tray settings to meet your printing needs.
Paper use
Configure the product
Print
Load Tray 1 and one other tray with the Load paper in Tray 1. No configuration
From the software program, print the
same paper, and have the product pick is needed, if the default settings for type job.
paper from one tray if the other one is
empty.
and size have not been changed.
Occasionally use special paper, such
as heavy paper or letterhead, from a
tray that usually contains plain paper.
Load special paper in Tray 1.
From the software program print dialog,
chose the paper type that matches the
special paper loaded in the tray before
sending the print job.
Frequently use special paper, such as
heavy paper or letterhead, from one
tray.
Load special paper in Tray 1, and
configure the tray for the paper type.
From the software program print dialog,
chose the paper type that matches the
special paper loaded in the tray before
sending the print job.
Configure trays
1. Make sure the product is turned on.
2. Perform one of the following tasks:
●
Control panel: Open the System Setup menu, and open the Paper Setup menu. Select the
tray that you want to configure.
●
Embedded Web server: Click the Settings tab, and then click Paper Handling in the left
panel.
3. Change the desired tray setting, and then press OK or click Apply.
Configure trays
ENWW
85
86
Chapter 6 Paper and print media
ENWW
7 Print cartridges
The information contained herein is subject to change without notice. For the latest User Guide
●
●
●
●
●
Print cartridge information
Color
Cartridge number
Part number
Standard-capacity replacement black
print cartridge
305A
305X
CE410A
High-capacity replacement black print
cartridge
CE410X
Replacement cyan print cartridge
Replacement yellow print cartridge
Replacement magenta print cartridge
305A
305A
305A
CE411A
CE412A
CE413A
Accessibility: The print cartridge can be installed and removed by using one hand.
Environmental features: Recycle print cartridges by using the HP Planet Partners return and
recycling program.
Print cartridge information
ENWW
87
Manage print cartridges
Correctly using, storing, and monitoring the print cartridge can help ensure high-quality print output.
Change settings for print cartridges
Print when a print cartridge is at estimated end of life
Supply-related notifications are communicated on the product control panel.
●
A <Supply> Low message—where <Supply> is the color cartridge—appears when a print
cartridge is nearing the estimated end of its useful life.
●
A <Supply> Very Low message appears when the print cartridge is at its estimated end of
useful life. To ensure optimal print quality, HP recommends replacing a print cartridge when the
<Supply> Very Low message appears.
Print-quality problems can occur when using a cartridge that is at its estimated end of life. The supply
does not need to be replaced at this point in time unless the print quality is no longer acceptable.
NOTE: Using the Continue setting allows printing beyond Very Low without customer interaction
and can result in unsatisfactory print quality.
When a color print cartridge becomes very low, the product prints in black only to prevent fax
interruptions. To configure the product to print in color and use the remaining toner in the print
cartridge past very low, follow these steps:
1.
2. Open the following menus:
From the Home screen on the control panel, touch the Setup
button.
●
●
●
●
●
System Setup
Supply Settings
Color Cartridges
Very Low Setting
Continue
When you choose to replace the very low print cartridge, color printing resumes automatically.
Manage print cartridges
ENWW
89
Enable or disable the At Very Low settings from the control panel
You can enable or disable the default settings at any time, and you do not have to re-enable them
when you install a new print cartridge.
1.
2. Open the following menus:
From the Home screen on the control panel, touch the Setup
button.
●
●
●
●
System Setup
Supply Settings
Black Cartridge or Color Cartridges
Very Low Setting
3. Select one of the following options:
●
●
●
Select the Continue option to set the product to alert you that the print cartridge is very low,
but to continue printing.
Select the Stop option to set the product to stop printing (including printing faxes) until you
replace the print cartridge.
Select the Prompt option to set the product to stop printing (including printing faxes) and
prompt you to replace the print cartridge. You can acknowledge the prompt and continue
printing. A customer configurable option on this product is "Prompt to Remind Me in 100
pages, 200 pages, 300 pages, or never." This option is provided as a customer
convenience and is not an indication these pages will have acceptable print quality.
●
On the Color Cartridges menu only, select Print Black (the default option) to alert you when
the print cartridge is very low, but to continue printing in black only.
When the product is set to the Stop option, there is some risk that faxes will not print after the new
cartridge is installed if your product has received more faxes than the memory can hold while
stopped.
When the product is set to the Prompt option, there is some risk that faxes will not print after the new
cartridge is installed if your product has received more faxes than the memory can hold while the
product is waiting for the prompt to be acknowledged.
Once an HP supply has reached very low, HP’s premium Protection Warranty on that supply has
ended. All print defects or cartridge failures incurred when an HP supply is used in Continue at very
low mode will not be considered to be defects in materials or workmanship in the supply under the
HP Print Cartridge Warranty Statement.
Print with EconoMode
EconoMode uses less toner, which might extend the life of the print cartridge.
90
Chapter 7 Print cartridges
ENWW
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade and
is no longer acceptable, consider replacing the print cartridge.
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode check box.
Store and recycle supplies
Recycle supplies
To recycle a genuine HP print cartridge, place the used cartridge in the box in which the new
cartridge arrived. Use the enclosed return label to send the used supply to HP for recycling. For
complete information, see the recycling guide that is included with each new HP supply item.
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few
minutes.
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or
remanufactured.
NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and
service agreements.
HP anticounterfeit Web site
message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take
steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
●
●
●
The supplies status page indicates that a non-HP supply is installed.
You are experiencing a high number of problems with the print cartridge.
The cartridge does not look like it usually does (for example, the packaging differs from
HP packaging).
Manage print cartridges
ENWW
91
Replacement instructions
Replace the print cartridges
The product uses four colors and has a different print cartridge for each color: black (K), magenta (M),
cyan (C), and yellow (Y).
CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold
water. Hot water sets toner into the fabric.
1. Open the front door.
2. Pull out the print-cartridge drawer.
92
Chapter 7 Print cartridges
ENWW
3. Grasp the handle on the old print cartridge
and then pull the cartridge straight up to
remove it.
4. Remove the new print cartridge from the
packaging.
5. Gently rock the print cartridge from front to
back to distribute the toner evenly inside the
cartridge.
Replacement instructions
ENWW
93
6. Remove the orange, plastic shield from the
bottom of the new print cartridge.
7. Do not touch the imaging drum on the bottom
of the print cartridge. Fingerprints on the
imaging drum can cause print-quality
problems.
8. Insert the new print cartridge into the product.
94
Chapter 7 Print cartridges
ENWW
9. Pull the tab on the left side of the print
cartridge straight up to completely remove the
sealing tape. Recycle the sealing tape.
10. Close the print-cartridge drawer.
11. Close the front door.
12. Place the old print cartridge, the sealing tape,
and the orange plastic shield in the box for
the new print cartridge. Follow the recycling
instructions that are included in the box.
Replacement instructions
ENWW
95
Solve problems with supplies
Check the print cartridges
Check each print cartridge, and replace it if necessary, if you are having any of the following
problems:
●
●
●
The printing is too light or seems faded in areas.
Printed pages have small unprinted areas.
Printed pages have streaks or bands.
NOTE: If you are using a draft print setting, the printing might appear light.
If you determine that you need to replace a print cartridge, print the Supplies Status Page to find the
part number for the correct genuine HP print cartridge.
Type of print cartridge
Steps to resolve the problem
Refilled or remanufactured print
cartridge
Hewlett Packard Company cannot recommend the use of non-HP supplies, either
new or remanufactured. Because they are not HP products, HP cannot influence
their design or control their quality. If you are using a refilled or remanufactured
print cartridge and are not satisfied with the print quality, replace the cartridge with
a genuine HP cartridge.
Genuine HP print cartridge
1. The product control panel or the Supplies Status page indicates Very Low
status when the cartridge has reached the end of its estimated life. Replace
the print cartridge if print quality is no longer acceptable.
2. Print a Print Quality Page from the Reports menu. If streaks or marks are in
one color on the page, you might have a defect in that color cartridge. See
the instructions in this document for interpreting the page. Replace the print
cartridge if necessary.
3. Visually inspect the print cartridge for damage. See the instructions that
follow. Replace the print cartridge if necessary.
4. If printed pages have marks that repeat several times at the same distance
apart, print a cleaning page. If this does not solve the problem, use the
repetitive defects ruler in this document to identify the cause of the problem.
96
Chapter 7 Print cartridges
ENWW
Print the Supplies Status page
The Supplies Status page indicates the estimated life remaining in print cartridges. It also lists the
part number for the correct genuine HP print cartridge for your product so you can order a
replacement print cartridge, as well as other useful information.
1. At the control panel, press the OK button to open the menus.
2. Open the following menus:
●
●
Reports
Supplies Status
Solve problems with supplies
ENWW
97
Interpret the Print Quality Page
1. On the product control panel, open the Reports menu.
2. Select the Print Quality Page item to print it.
This page contains five bands of color, which are divided into four groups as indicated in the following
illustration. By examining each group, you can isolate the problem to a particular print cartridge.
Section
Print-cartridge
Yellow
1
2
3
4
Cyan
Black
Magenta
●
●
If dots or streaks appear in only one of the groups, replace the print cartridge that correlates with
that group.
If dots appear in more than one group, print a cleaning page. If this does not solve the problem,
determine if the dots are always the same color; for example, if magenta dots appear in all five
color bands. If the dots are all the same color, replace that print cartridge.
●
If streaks appear in multiple color bands, contact HP. A component other than the print cartridge
is probably causing the problem.
Inspect the print cartridge for damage
1. Remove the print cartridge from the product, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
98
Chapter 7 Print cartridges
ENWW
3. Examine the surface of the green imaging drum on the bottom of the print cartridge.
CAUTION: Do not touch the green roller (imaging drum) on the bottom of the cartridge.
Fingerprints on the imaging drum can cause print-quality problems.
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the print
cartridge.
5. If the imaging drum does not appear to be damaged, rock the print cartridge gently several times
and reinstall it. Print a few pages to see if the problem has resolved.
Repeating defects
If defects repeat at any of the following intervals on the page, a print cartridge might be damaged.
●
●
●
●
22 mm
27 mm
28 mm
75 mm
Solve problems with supplies
ENWW
99
Interpret control panel messages for supplies
10.100X Supply Memory Error
Description
A specific print cartridge has a faulty or missing memory chip.
"X" indicates the cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.
Recommended action
Check the memory chip. If it is broken or damaged, replace the cartridge.
Verify that the cartridge is installed in the correct location.
Reinstall the print cartridge.
Turn off and then turn on the product.
If the error is with a color cartridge, try swapping it with a different color cartridge in the tray. If the
same message appears, then there is an engine problem. If a different 10.100X message appears,
replace the cartridge.
If the problem is not solved, replace the cartridge.
Black Cartridge Low
Description
The print cartridge is nearing the end of its useful life.
Recommended action
Printing can continue, but consider having a replacement supply on hand.
Black in wrong position
Description
The print cartridge is installed in the incorrect slot.
Recommended action
Make sure that each print cartridge is installed in the correct slot. From front to back, the print
cartridges are installed in this order: black, cyan, magenta, and yellow.
Black Very Low
Description
The print cartridge is at the end of its useful life. The product continues printing to prevent fax
interruptions.
100
Chapter 7 Print cartridges
ENWW
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can
continue printing until you notice a decrease in print quality. Actual cartridge life may vary.
Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has
ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very
low mode will not be considered to be defects in materials or workmanship in the supply under the HP
Print Cartridge Warranty Statement.
Cyan Cartridge Low
Description
The print cartridge is nearing the end of its useful life.
Recommended action
Printing can continue, but consider having a replacement supply on hand.
Cyan in wrong position
Description
The print cartridge is installed in the incorrect slot.
Recommended action
Make sure that each print cartridge is installed in the correct slot. From front to back, the print
cartridges are installed in this order: black, cyan, magenta, and yellow.
Cyan Very Low
Description
The print cartridge is at the end of its useful life. When a color print cartridge becomes very low, the
product prints in black only to prevent fax interruptions. When you choose to replace the very low
print cartridge, color printing resumes automatically.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can
continue printing until you notice a decrease in print quality. Actual cartridge life may vary.
Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has
ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very
low mode will not be considered to be defects in materials or workmanship in the supply under the HP
Print Cartridge Warranty Statement.
Genuine HP supply installed
Description
A genuine HP supply was installed.
Solve problems with supplies
ENWW
101
Recommended action
No action necessary.
Incompatible <color>
Description
You have installed a print cartridge that is intended for use in a different HP product model. The
product might not function correctly with this print cartridge installed.
Recommended action
Install the correct print cartridge for this product.
Install [color] cartridge
Description
One of the color cartridges is not installed with the door closed.
Recommended action
Install the indicated color cartridge.
Magenta Cartridge Low
Description
The print cartridge is nearing the end of its useful life.
Recommended action
Printing can continue, but consider having a replacement supply on hand.
Magenta in wrong position
Description
The print cartridge is installed in the incorrect slot.
Recommended action
Make sure that each print cartridge is installed in the correct slot. From front to back, the print
cartridges are installed in this order: black, cyan, magenta, and yellow.
Magenta Very Low
Description
The print cartridge is at the end of its useful life. When a color print cartridge becomes very low, the
product prints in black only to prevent fax interruptions. When you choose to replace the very low
print cartridge, color printing resumes automatically.
102
Chapter 7 Print cartridges
ENWW
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can
continue printing until you notice a decrease in print quality. Actual cartridge life may vary.
Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has
ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very
low mode will not be considered to be defects in materials or workmanship in the supply under the HP
Print Cartridge Warranty Statement.
Remove shipping lock from <color> cartridge
Description
A print cartridge shipping lock is installed.
Recommended action
Pull the orange tab to remove the shipping lock from the cartridge.
Remove shipping locks from cartridges
Description
A print cartridge shipping lock is installed on one or more print cartridges.
Recommended action
Pull the orange tab to remove the shipping lock from the cartridge.
Replace [color]
Description
The print cartridge is at the end of its useful life, and the product is customer-configured to stop
printing when it reaches the very low state.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can
continue printing until you notice a decrease in print quality. Actual cartridge life may vary.
Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has
ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very
low mode will not be considered to be defects in materials or workmanship in the supply under the HP
Print Cartridge Warranty Statement.
Unsupported <color> Press [OK] to continue
Description
The product has detected a print cartridge that was not made by HP.
Solve problems with supplies
ENWW
103
Recommended action
Press the OK button to continue printing.
that are required as a result of using unsupported supplies is not covered under HP warranty.
Used <color> in use
Description
You are using a print cartridge that reached the default low threshold while it was installed in a
product.
Recommended action
Printing can continue, but consider having a replacement supply on hand.
Used [color] installed, to accept press OK
Description
A used color print cartridge has been installed or moved.
Recommended action
Touch the OK button to return to the Ready state.
Used supplies in use
Description
You are using more than one print cartridge that reached the default low threshold while it was
installed in a product.
Recommended action
Printing can continue, but consider having replacement supplies on hand.
Yellow Cartridge Low
Description
The print cartridge is nearing the end of its useful life.
Recommended action
Printing can continue, but consider having a replacement supply on hand.
Yellow in wrong position
Description
The print cartridge is installed in the incorrect slot.
104
Chapter 7 Print cartridges
ENWW
Recommended action
Make sure that each print cartridge is installed in the correct slot. From front to back, the print
cartridges are installed in this order: black, cyan, magenta, and yellow.
Yellow Very Low
Description
The print cartridge is at the end of its useful life. When a color print cartridge becomes very low, the
product prints in black only to prevent fax interruptions. When you choose to replace the very low
print cartridge, color printing resumes automatically.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can
continue printing until you notice a decrease in print quality. Actual cartridge life may vary.
Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has
ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very
low mode will not be considered to be defects in materials or workmanship in the supply under the HP
Print Cartridge Warranty Statement.
Solve problems with supplies
ENWW
105
106
Chapter 7 Print cartridges
ENWW
Cancel a print job
1. If the print job is currently printing, cancel it by pressing the Cancel
button on the product
control panel.
NOTE: Pressing the Cancel
button clears the job that the product is currently processing. If
more than one process is running, pressing the Cancel
currently appears on the product control panel.
button clears the process that
2. You can also cancel a print job from a software program or a print queue.
●
Software program: Typically, a dialog box appears briefly on the computer screen,
allowing you to cancel the print job.
●
Windows print queue: If a print job is waiting in a print queue (computer memory) or print
spooler, delete the job there.
◦
◦
◦
Windows XP, Server 2003, or Server 2008: Click Start, click Settings, and then click
Printers and Faxes. Double-click the product icon to open the window, right-click the
print job that you want to cancel, and then click Cancel.
Windows Vista: Click Start, click Control Panel, and then, under Hardware and
Sound, click Printer. Double-click the product icon to open the window, right-click the
print job that you want to cancel, and then click Cancel.
Windows 7: Click Start, and then click Devices and Printers. Double-click the
product icon to open the window, right-click the print job that you want to cancel, and
then click Cancel.
108
Chapter 8 Print tasks
ENWW
Basic print tasks with Windows
The methods to open the print dialog from software programs can vary. The procedures that follow
include a typical method. Some software programs do not have a File menu. See the documentation
for your software program to learn how to open the print dialog.
Open the printer driver with Windows
1. On the File menu in the software program,
click Print.
2. Select the product, and then click the
Properties or Preferences button.
Basic print tasks with Windows
ENWW
109
Change the number of print copies with Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then select the number of copies.
Save custom print settings for reuse with Windows
Use a printing shortcut with Windows
1. On the File menu in the software program,
click Print.
2. Select the product, and then click the
Properties or Preferences button.
Basic print tasks with Windows
ENWW
111
3. Click the Printing Shortcuts tab.
4. Select one of the shortcuts, and then click the
OK button.
NOTE: When you select a shortcut, the
corresponding settings change on the other
tabs in the printer driver.
Create printing shortcuts
1. On the File menu in the software program,
click Print.
112
Chapter 8 Print tasks
ENWW
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Printing Shortcuts tab.
4. Select an existing shortcut as a base.
NOTE: Always select a shortcut before
adjusting any of the settings on the right side
of the screen. If you adjust the settings and
then select a shortcut, all your adjustments
are lost.
Basic print tasks with Windows
ENWW
113
5. Select the print options for the new shortcut.
6. Click the Save As button.
7. Type a name for the shortcut, and click the
OK button.
Improve print quality with Windows
Select the page size with Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
114
Chapter 8 Print tasks
ENWW
3. Click the Paper/Quality tab.
4. Select a size from the Paper size drop-down list.
Select a custom page size with Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the Custom button.
5. Type a name for the custom size and specify the dimensions.
●
●
The width is the short edge of the paper.
The length is the long edge of the paper.
NOTE: Always load paper into the trays short edge first.
6. Click the OK button, and then click the OK button on the Paper/Quality tab. The custom page
size will appear in the list of paper sizes the next time you open the printer driver.
Select the paper type with Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper, and then click the paper
type that you are using.
Select the paper tray with Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Select a tray from the Paper source drop-down list.
Basic print tasks with Windows
ENWW
115
4. Select the Print on both sides (manually)
check box. Click the OK button to print the
first side of the job.
5. Retrieve the printed stack from the output bin,
and maintaining the same orientation, place it
with the printed side facing down in Tray 1.
6. On the control panel, press the OK button to
print the second side of the job.
Automatically print on both sides with Windows
1. On the File menu in the software program,
click Print.
Basic print tasks with Windows
ENWW
117
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Finishing tab.
4. Select the Print on both sides check box.
Click the OK button to print the job.
118
Chapter 8 Print tasks
ENWW
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Finishing tab.
4. In the Orientation area, select the Portrait or
Landscape option.
To print the page image upside down, select
the Rotate by 180 degrees option.
Basic print tasks with Windows
ENWW
121
Set color options with Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Color tab.
4. Click the HP EasyColor check box to clear it.
5. In the Color Options area, click the Manual option, and then click the Settings button.
6. Adjust the general settings for Edge Control, and settings for text, graphics, and photographs.
122
Chapter 8 Print tasks
ENWW
Use HP ePrint
Use HP ePrint to print documents by sending them as an e-mail attachment to the product's e-mail
address from any e-mail enabled device.
NOTE: The product must be connected to a wired or wireless network and have Internet access to
use HP ePrint.
1. To use HP ePrint, you must first enable HP Web Services.
a. From the Home screen on the product control panel, touch the Web Services button.
b. Touch the Enable Web Services button.
2. From the HP Web Services menu, touch the Display E-Mail Address button to display the
product's e-mail address on the control panel.
3. Use the HP ePrintCenter Web site to define security settings and to configure default print
settings for all HP ePrint jobs sent to this product.
b. Click Sign In, and enter your HP ePrintCenter credentials or sign up for a new account.
c. Select your product from the list, or click + Add printer to add it. To add the product, you
need the printer code, which is the segment of the product e-mail address that is before the
@ symbol.
NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If
it expires, follow the instructions to enable HP Web Services again, and obtain a new code.
d. To prevent your product from printing unexpected documents, click ePrint Settings, and
then click the Allowed Senders tab. Click Allowed Senders Only, and add the e-mail
addresses from which you want to allow ePrint jobs.
e. To set up default settings for all ePrint jobs sent to this product, click ePrint Settings, click
Print Options, and select the settings that you want to use.
4. To print a document, attach it to an e-mail message sent to the product's e-mail address.
Use HP ePrint
ENWW
123
Additional print tasks with Windows
Print colored text as black (grayscale) with Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Advanced tab.
4. Expand the Document Options section.
5. Expand the Printer Features section.
6. In the Print All Text as Black drop-down list, select the Enabled option.
Print on preprinted letterhead or forms with Windows
1. On the File menu in the software program,
click Print.
2. Select the product, and then click the
Properties or Preferences button.
124
Chapter 8 Print tasks
ENWW
3. Click the Paper/Quality tab.
4. From the Paper type drop-down list, click the
More... option.
5. Expand the list of Type is: options.
Additional print tasks with Windows
ENWW
125
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper type drop-down list, click the
More... option.
Additional print tasks with Windows
ENWW
127
5. Expand the list of Type is: options.
6. Expand the category of paper types that best
describes your paper.
NOTE: Labels and transparencies are in the
list of Other options.
7. Select the option for the type of paper you are
using, and click the OK button.
128
Chapter 8 Print tasks
ENWW
4. In the Special pages area, click the Print
pages on different paper option, and then
click the Settings button.
5. In the Pages in document area, select either
the First or Last option.
6. Select the correct options from the Paper
source and Paper type drop-down lists. Click
the Add button.
130
Chapter 8 Print tasks
ENWW
7. If you are printing both the first and last pages
on different paper, repeat steps 5 and 6,
selecting the options for the other page.
8. Click the OK button.
Scale a document to fit page size with Windows
1. On the File menu in the software program,
click Print.
Additional print tasks with Windows
ENWW
131
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Effects tab.
4. Select the Print document on option, and
then select a size from the drop-down list.
132
Chapter 8 Print tasks
ENWW
Add a watermark to a document with Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Effects tab.
4. Select a watermark from the Watermarks drop-down list.
Or, to add a new watermark to the list, click the Edit button. Specify the settings for the
watermark, and then click the OK button.
5. To print the watermark on the first page only, select the First page only check box. Otherwise,
the watermark is printed on each page.
Create a booklet with Windows
1. On the File menu in the software program,
click Print.
2. Select the product, and then click the
Properties or Preferences button.
Additional print tasks with Windows
ENWW
133
3. Click the Finishing tab.
4. Select the Print on both sides check box.
5. In the Booklet layout drop-down list, click the
Left binding or Right binding option. The
Pages per sheet option automatically
changes to 2 pages per sheet.
134
Chapter 8 Print tasks
ENWW
6. Retrieve the printed stack from the output bin,
and maintaining the same orientation, place it
with the printed-side facing down in Tray 1.
7. On the control panel, touch the OK button to
print the second side of the job.
Additional print tasks with Windows
ENWW
135
Walk-up USB printing
This product features printing from a USB flash drive, so you can quickly print files without sending
them from a computer. The product accepts standard USB storage accessories in the USB port on
the front of the product. You can print the following types of files:
●
●
.PDF
.JPEG
1. Insert the USB drive into the USB port on the
front of the product.
2. The USB Flash Drive menu opens. Touch
one of the following options.
●
●
●
Print Documents
View and Print Photos
Scan to USB Drive
3. To print a document, touch the Print
Documents item, and then touch the name of
the folder on the USB drive where the
document is stored. When the summary
screen opens, you can touch it to adjust the
settings. Touch the Print button to print the
document.
136
Chapter 8 Print tasks
ENWW
4. To print photos, touch the View and Print
Photos item, and then touch the preview
image for each photo that you want to print.
Touch the Done button. When the summary
screen opens, you can touch it to adjust the
settings. Touch the Print button to print the
photos.
5. To scan a document and save it as a .JPEG
or .PDF file onto the USB drive, load the
document onto the scanner glass or into the
document feeder. Touch the Scan to USB
Drive item. Touch the Settings... button to
adjust the scan settings.
Walk-up USB printing
ENWW
137
138
Chapter 8 Print tasks
ENWW
Adjust color
Manage color by changing the settings on the Color tab in the printer driver.
Change the color theme for a print job
1. On the File menu in the software program, click Print.
2. Click Properties or Preferences.
3. Click the Color tab.
4. Select a color theme from the Color Themes drop-down list.
●
Default (sRGB): This theme sets the product to print RGB data in raw device mode. When
using this theme, manage color in the software program or in the operating system for
correct rendering.
●
●
Vivid: The product increases the color saturation in the midtones. Use this theme when
printing business graphics.
Photo: The product interprets RGB color as if it were printed as a photograph using a
digital mini lab. The product renders deeper, more saturated colors differently than with the
Default (sRBG) theme. Use this theme when printing photos.
●
●
Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the
AdobeRGB color space rather than sRGB. Turn off color management in the software
program when using this theme.
None: No color theme is used.
140
Chapter 9 Color
ENWW
Change the color options
Change the color options settings for the current print job from the color tab of the printer driver.
1. On the File menu in the software program, click the Print item.
2. Click Properties or Preferences.
3. Click the Color tab.
4. Clear the HP EasyColor check box.
5. Click the Automatic or Manual setting.
●
●
Automatic setting: Select this setting for most color print jobs
Manual setting: Select this setting to adjust the color settings independent from other
settings.
NOTE: Changing color settings manually can impact output. HP recommends that only
color graphics experts change these settings.
6. Click the Print in Grayscale option to print a color document in black and shades of gray. Use
this option to print color documents for photocopying or faxing. You can also use this option to
print draft copies or to save color cartridge life.
7. Click the OK button.
Manual color options
Use manual color options to adjust the Neutral Grays, Halftone, and Edge Control options for text,
graphics, and photographs.
Adjust color
ENWW
141
Table 9-1 Manual color options
Setting description
Setting options
Edge Control
●
●
●
Off turns off both trapping and adaptive halftoning.
The Edge Control setting determines the rendering
of edges. Edge control has two components:
adaptive halftoning and trapping. Adaptive
Light sets trapping at a minimal level. Adaptive halftoning is on.
Normal sets trapping at a medium level. Adaptive halftoning is
on.
halftoning increases edge sharpness. Trapping
reduces the effect of color-plane misregistration by
overlapping the edges of adjacent objects slightly.
●
●
Maximum is the most aggressive trapping setting. Adaptive
halftoning is on.
Halftone
Smooth provides better results for large, solid-filled print areas
and enhances photographs by smoothing color gradations.
Select this option when uniform and smooth area fills are
important.
Halftone options affect color output clarity and
resolution.
●
●
●
Detail is useful for text and graphics that require sharp
distinctions among lines or colors, or images that contain a
pattern or a high level of detail. Select this option when sharp
edges and small details are important.
Neutral Grays
Black Only generates neutral colors (grays and black) by using
only black toner. This guarantees neutral colors without a color
cast. This setting is best for documents and grayscale
viewgraphs.
The Neutral Grays setting determines the method
for creating gray colors used in text, graphics, and
photographs.
4-Color generates neutral colors (grays and black) by combining
all four toner colors. This method produces smoother gradients
and transitions to other colors, and it produces the darkest black.
142
Chapter 9 Color
ENWW
Use the HP EasyColor option
If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically
improves mixed-content documents that are printed from Microsoft Office programs. This technology
scans documents and automatically adjusts photographic images in .JPEG or .PNG format.
HP EasyColor technology enhances the entire image at one time, rather than dividing it into several
pieces, which results in improved color consistency, sharper details, and faster printing.
If you are using the HP Postscript printer driver for Mac, HP EasyColor technology scans all
documents and automatically adjusts all photographic images with the same improved photographic
results.
In the following example, the images on the left were created without using the HP EasyColor option.
The images on the right show the enhancements that result from using the HP EasyColor option.
The HP EasyColor option is enabled by default in both the HP PCL 6 printer driver and the HP Mac
Postscript printer driver, so you do not need to make manual color adjustments. To disable the option
so you can manually adjust the color settings, open the Color tab in the Windows driver or the Color/
Quality Options tab in the Mac driver, and then click the HP EasyColor check box to clear it.
Use the HP EasyColor option
ENWW
143
Match colors to your computer screen
For most users, the best method for matching colors is to print sRGB colors.
The process of matching printer output color to your computer screen is complex, because printers
and computer monitors use different methods of producing color. Monitors display colors by using
light pixels that use an RGB (red, green, blue) color process, but printers print colors by using a
CMYK (cyan, magenta, yellow, and black) process.
Several factors can influence your ability to match printed colors to those on your monitor:
●
●
●
●
●
●
●
●
●
●
●
Print media
Printer colorants (inks or toners, for example)
Printing process (inkjet, press, or laser technology, for example)
Overhead lighting
Personal differences in perception of color
Software programs
Printer drivers
Computer operating systems
Monitors
Video cards and drivers
Operating environment (humidity, for example)
Keep these factors in mind when colors on your screen do not perfectly match your printed colors.
144
Chapter 9 Color
ENWW
Use copy functions
Copy
1. Load the document onto the scanner glass or into the document feeder.
2. From the Home screen, touch the Copy button.
3. Touch the Black or Color button to start copying.
Multiple copies
1. Load the document onto the scanner glass or into the document feeder.
2. From the Home screen, touch the Copy button.
146
Chapter 10 Copy
ENWW
3. Touch the arrows to change the number of copies, or touch the existing number and type the
number of copies.
4. Touch the Black or Color button to start copying.
Copy a multiple-page original
1. Insert the originals into the document feeder face-up.
2. Adjust the guides until they are snug against the paper.
3. From the Home screen, touch the Copy button.
4. Touch the Black or Color button to start copying.
Use copy functions
ENWW
147
Copy identification cards
Use the ID Copy feature to copy both sides of identification cards, or other small-size documents,
onto the same side of one sheet of paper. The product prompts you to copy the first side and then to
place the second side on a different area of the scanner glass and copy again. The product prints
both images at the same time.
1. Load the document onto the scanner glass.
2. From the Home screen, touch the Copy
button.
3. Touch the ID Copy button.
4. Touch the Black or Color button to start
copying.
5. The product prompts you to place the next
page on a different section of the scanner
glass.
6. Touch the OK button if you have more pages
to copy, or touch the Done button if this is the
last page.
7. The product copies all pages onto one side of
a sheet of paper.
148
Chapter 10 Copy
ENWW
Cancel a copy job
1. Touch the Cancel
button on the product control panel.
NOTE: If more than one process is running, touching the Cancel
button clears the current
process and all pending processes.
2. Remove the remaining pages from the document feeder.
Reduce or enlarge a copy
1. Load the document onto the scanner glass or
into the document feeder.
2. From the Home screen, touch the Copy
button.
3. Touch the Settings... button, and then touch
the Reduce/Enlarge button. Touch the arrow
buttons to scroll through the options, and then
touch an option to select it.
4. Touch the Black or Color button to start
copying.
Use copy functions
ENWW
149
Collate a copy job
1. Load the document onto the scanner glass or
into the document feeder.
2. From the Home screen, touch the Copy
button.
3. Touch the Settings... button, and then scroll to
and touch the Collation button. Touch the
arrow buttons to scroll through the options,
and then touch an option to select it.
4. Touch the Black or Color button to start
copying.
150
Chapter 10 Copy
ENWW
Copy settings
Change copy quality
The following copy-quality settings are available:
●
Auto Select: Use this setting when you are not concerned about the quality of the copy. This is
the default setting.
●
●
●
Mixed: Use this setting for documents that contain a mixture of text and graphics.
Text: Use this setting for documents that contain mostly text.
Picture: Use this setting for documents that contain mostly graphics.
1. Load the document onto the scanner glass or
into the document feeder.
2. From the Home screen, touch the Copy
button.
3. Touch the Settings... button, and then scroll to
and touch the Optimize button. Touch the
arrow buttons to scroll through the options,
and then touch an option to select it.
4. Touch the Black or Color button to start
copying.
152
Chapter 10 Copy
ENWW
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can
affect performance. This can cause vertical streaks on copy jobs from the document feeder, and
specks on copy jobs from the flatbed scanner glass. Use the following procedure to clean the scanner
glass and white plastic backing.
1. Use the power switch to turn off the product,
and then unplug the power cord from the
electrical socket.
2. Open the scanner lid.
3. For specks on flatbed copy jobs, clean the
scanner glass and the white plastic backing
with a soft cloth or sponge that has been
moistened with nonabrasive glass cleaner.
For vertical streaks on document feeder copy
jobs, clean the document feeder scanner strip
on the left side of the product with a soft cloth
or sponge that has been moistened with
nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the product; these
can damage the product. Do not place liquids
directly on the glass or platen. They might
seep and damage the product.
4. Dry the glass and white plastic with a chamois
or a cellulose sponge to prevent spotting.
5. Plug in the product, and then use the power
switch to turn on the product.
Copy settings
ENWW
153
Adjust the lightness or darkness for copies
1. Load the document onto the scanner glass or
into the document feeder.
2. From the Home screen, touch the Copy
button.
3. On the summary screen, touch the arrow
buttons to adjust the setting.
4. Touch the Black or Color button to start
copying.
Define custom copy settings
When you change the copy settings at the control panel, the custom settings remain in effect for
approximately 2 minutes after the job completes, and then the product returns to the default settings.
To immediately return to the defaults, press the Cancel
button from the Home screen.
Print or copy edge-to-edge
The product cannot print fully edge-to-edge. The maximum printing area is 203.2 x 347 mm (8 x
13.7 in), leaving a 4 mm unprintable border around the page.
Considerations for printing or scanning documents with cropped edges:
●
When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from
the corner indicated by the icon on the scanner. Recopy or scan in this position.
●
When the original is the size of the desired output, use the Reduce/Enlarge feature to reduce the
image so the copy is not cropped.
154
Chapter 10 Copy
ENWW
Set the paper size and type for copying on special paper
1. From the Home screen, touch the Copy
button.
2. Touch the Settings... button, and then scroll to
and touch the Paper button.
3. From the list of paper sizes, touch the name
of the paper size that is in Tray 1.
4. From the list of paper types, touch the name
of the paper type that is in Tray 1.
5. Touch the Black or Color button to start
copying.
Restore copy default settings
1. From the Home screen, touch the Copy
button.
2. Touch the Settings... button, and then scroll to
and touch the Restore Defaults button.
Copy settings
ENWW
155
Copy photos
NOTE: Copy photos from the scanner glass, not from the document feeder.
1. Place the photo on the scanner glass, picture-side down at the upper left corner of the glass,
and close the scanner lid.
2. From the Home screen, touch the Copy button.
3. Touch the Settings... button, and then touch the Optimize button.
4. Touch the Picture button.
5. Touch the Black or Color button to start copying.
156
Chapter 10 Copy
ENWW
Copy mixed size originals
Use the scanner glass to make copies of mixed size originals.
NOTE: You can use the document feeder to copy mixed size originals only if the pages share a
common dimension. For example, you can combine Letter and Legal size pages because they have
the same width. Stack the pages so the top edges are even with each other and so the pages have
the same width but varying lengths.
1. In Tray 1, load paper that is large enough for the largest page in the original document.
2. Place one page of the original document face down in the upper left corner of the scanner glass.
3. From the Home screen, touch the Copy button.
4. Touch the Settings... button, and then scroll to and touch the Paper button.
5. From the list of paper sizes, touch the name of the paper size that is loaded in Tray 1.
6. From the list of paper types, touch the name of the paper type that is loaded in Tray 1.
7. Touch the Black or Color button to start copying.
8. Repeat these steps for each page.
Copy mixed size originals
ENWW
157
Copy on both sides
Copy on both sides automatically (duplex models only)
1. Load the first page of the document onto the
scanner glass or into the document feeder.
2. From the Home screen, touch the Copy
button.
3. Touch the Settings... button, and then open
the Two Sided menu.
4. Select the duplexing option that you want to
use. For example, to copy a two-sided original
with two-sided output, select the 2-Sided to 2-
Sided option.
5. Touch the Black or Color button to start
copying.
158
Chapter 10 Copy
ENWW
Copy on both sides manually
1. Load the first page of the document onto the
scanner glass or into the document feeder.
2. From the Home screen, touch the Copy
button.
3. Touch the Black or Color button to start
copying.
4. Remove the printed copy from the output bin,
and load the pages into Tray 1 with the
printed side down and the top edge at the
back of the tray.
Copy on both sides
ENWW
159
5. Load the next page of the document onto the
scanner glass or into the document feeder.
6. From the Home screen, touch the Copy
button.
7. Touch the Black or Color button to start
copying.
8. Repeat these steps until the copy is complete.
160
Chapter 10 Copy
ENWW
Use scan functions
Use the product to scan a document from the scanner glass or document feeder. For duplex models,
you can also create two-sided scans.
Scan methods
Perform scan jobs in the following ways.
●
●
●
Scan to a USB flash drive from the product control panel.
Scan from the computer by using HP Scan software
Scan from TWAIN-compliant or Windows Imaging Application (WIA)-compliant software
NOTE: To learn about and use text-recognition software, install the Readiris program from the
software CD. Text-recognition software is also known as optical character recognition (OCR)
software.
Scan to a USB flash drive
1. Load the document onto the scanner glass or into the document feeder.
2. Insert a USB flash drive into the port on the front of the product.
3. From the Home screen, touch the Scan button.
4. Touch the Scan to USB Drive screen.
5. Touch the Scan button to scan and save the file. The product creates a folder named HP on the
USB drive, and it saves the file in .PDF or .JPG format using an automatically generated file
name.
NOTE: When the summary screen opens, you can touch it to adjust settings.
Scan by using HP Scan software (Windows)
1. Double-click the HP Scan icon on the computer desktop.
2. Select a scanning shortcut, and adjust the settings if necessary.
3. Click Scan.
NOTE: Click Advanced Settings to gain access to more options.
Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts.
Scan by using other software
The product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The product
works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning
devices and with Macintosh-based programs that support TWAIN-compliant scanning devices.
162
Chapter 11 Scan
ENWW
While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning
feature and scan an image directly into the open program. For more information, see the Help file or
the documentation that came with your TWAIN-compliant or WIA-compliant software program.
Scan from a TWAIN-compliant program
Generally, a software program is TWAIN-compliant if it has a command such as Acquire, File
Acquire, Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the
program is compliant or you do not know what the command is called, see the software program Help
or documentation.
When scanning from a TWAIN-compliant program, the HP Scan software program might start
automatically. If the HP Scan program starts, you can make changes while previewing the image. If
the program does not start automatically, the image goes to the TWAIN-compliant program
immediately.
Start the scan from within the TWAIN-compliant program. See the software program Help or
documentation for information about the commands and steps to use.
Scan from a WIA-compliant program
WIA is another way to scan an image directly into a software program. WIA uses Microsoft software
to scan, instead of the HP Scan software.
Generally, a software program is WIA-compliant if it has a command such as Picture/From Scanner
or Camera in the Insert or File menu. If you are unsure whether the program is WIA-compliant, see
the software program Help or documentation.
Start the scan from within the WIA-compliant program. See the software program Help or
documentation for information about the commands and steps to use.
-Or-
From the Windows control panel, in the Cameras and Scanner folder (located inside the Hardware
and Sound folder for Windows Vista and Windows 7), double-click the product icon. This opens the
standard Microsoft WIA Wizard, which enables you to scan to a file.
Scan by using optical character recognition (OCR) software
To import scanned text into your preferred word-processing program for editing, open the HP Scan
software and select the shortcut named Save as Editable Text (OCR).
You can also use third-party OCR software. The Readiris OCR program is included on a separate CD
that shipped with the product. To use the Readiris program, install it from the appropriate software
CD, and then follow the instructions in the online Help.
Cancel a scan
To cancel a scan job, use one of the following procedures.
●
●
On the product control panel, touch the Cancel
button.
Click the Cancel button in the on-screen dialog box.
Use scan functions
ENWW
163
Scan settings
Scanner resolution and color
If you are printing a scanned image, and the quality is not what you expected, you might have
selected a resolution or color setting in the scanner software that does not match your needs.
Resolution and color affect the following features of scanned images:
●
●
●
●
Image clarity
Texture of gradations (smooth or rough)
Scan time
File size
Scanning resolution is measured in pixels per inch (ppi).
NOTE: Scanning ppi levels are not interchangeable with printing dpi (dots per inch) levels.
Color, grayscale, and black and white define the number of colors possible. You can adjust the
scanner hardware resolution to up to 1200 ppi.
The resolution and color guidelines table lists simple tips that you can follow to meet your scanning
needs.
NOTE: Setting the resolution and color to a high value can create large files that take up disk space
and slow the scanning process. Before setting the resolution and color, determine how you are going
to use the scanned image.
164
Chapter 11 Scan
ENWW
Resolution and color guidelines
The following table describes the recommended resolution and color settings for different types of
scan jobs.
NOTE: The default resolution is 200 ppi.
Intended use
Fax
Recommended resolution
Recommended color settings
150 ppi
150 ppi
●
●
Black and White
E-mail
Black and White, if the image does not require
smooth gradation
●
Grayscale, if the image requires smooth
gradation
●
●
●
●
Color, if the image is in color
Black and White
Edit text
300 ppi
Print (graphics or text)
600 ppi for complex graphics, or if you
want to significantly enlarge the
document
Black and White for text and line art
Grayscale for shaded or colored graphics and
photos
300 ppi for normal graphics and text
150 ppi for photos
●
Color, if the image is in color
Display on screen
75 ppi
●
●
●
Black and White for text
Grayscale for graphics and photos
Color, if the image is in color
Color
You can set the color values to the following settings when scanning.
Setting
Recommended use
Color
Use this setting for high-quality color photos or documents in which the color is
important.
Black and White
Grayscale
Use this setting for text documents.
Use this setting when file size is an issue or when you want to scan a document or
photograph quickly.
Scan settings
ENWW
165
Scan quality
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can
affect performance. Use the following procedure to clean the scanner glass and white plastic backing.
1. Use the power switch to turn off the product,
and then unplug the power cord from the
electrical socket.
2. Open the scanner lid.
3. Clean the scanner glass and the white plastic
backing with a soft cloth or sponge that has
been moistened with nonabrasive glass
cleaner.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the product; these
can damage the product. Do not place liquids
directly on the glass or platen. They might
seep and damage the product.
4. Dry the glass and white plastic with a chamois
or a cellulose sponge to prevent spotting.
5. Plug in the product, and then use the power
switch to turn on the product.
166
Chapter 11 Scan
ENWW
Scan a photo
1. Place the photo on the scanner glass, picture-side down at the upper left corner of the glass,
and close the scanner lid.
2. Insert a USB flash drive into the port on the front of the product.
3. From the Home screen, touch the Scan button.
4. Touch the Scan to USB Drive button. The control panel shows a summary of scan settings.
Touch this screen to adjust any settings.
5. Touch the Scan button to scan the document and save it in a folder on the USB flash drive.
Scan a photo
ENWW
167
168
Chapter 11 Scan
ENWW
Set up fax
Install and connect the hardware
Connect fax to a telephone line
▲
Connect the telephone cable provided with the product to the fax “line in” port
and to the telephone jack on the wall.
on the product
The product is an analog faxing device. HP recommends using the product on a dedicated analog
telephone line. If you are using a digital environment, such as DSL, PBX, ISDN, or VoIP, make sure
to use the correct filters and configure the digital settings correctly. For more information, contact your
digital service provider.
NOTE: Some countries/regions might require an adapter to the phone cord that came with the
product.
Connect additional devices
The product includes two fax ports:
●
●
The fax “line in” port , which connects the product to the wall telephone jack.
The fax “telephone line out” port , which connects additional devices to the product.
Telephones used in conjunction with the product can be employed in two ways:
●
●
An extension phone is a phone plugged into the same phone line at another location.
A downstream phone is one that is plugged into the product or a device that is plugged into the
product.
Connect additional devices in the order that is described in the following steps. The output port for
each device is connected to the input port of the next, forming a "chain". If you do not want to connect
a specific device, skip the step that explains it and continue to the next device.
NOTE: Do not connect more than three devices to the telephone line.
NOTE: Voicemail is not supported with this product.
1. Unplug the power cords for all of the devices that you want to connect.
2. If the product is not yet connected to a telephone line, see the product installation guide before
proceeding. The product should already be connected to a telephone jack.
170
Chapter 12 Fax
ENWW
3. Remove the plastic insert from the "telephone line out" port (the port that is marked with the
telephone icon).
Set up fax
ENWW
171
4. To connect an internal or external modem on a computer, plug one end of a telephone cord into
the product “telephone line out” port
“line in” port.
. Plug the other end of the telephone cord into the fax
NOTE: Some modems have a second “line” port to connect to a dedicated voice line. If you
have two “line” ports, see your modem documentation to make sure that you connect to the
correct “line” port.
5. To connect a caller-ID box, plug a telephone cord into the previous device’s “telephone” port.
Plug the other end of the telephone cord into the caller-ID box “line” port.
172
Chapter 12 Fax
ENWW
6. To connect an answering machine, plug a telephone cord into the previous device’s “telephone”
port. Plug the other end of the telephone cord into the answering machine “line” port.
7. To connect a telephone, plug a telephone cord into the previous device’s “telephone” port. Plug
the other end of the telephone cord into the telephone “line” port.
8. After you have finished connecting additional devices, plug all of the devices into their power
sources.
Set up fax with a telephone answering machine
●
Set the product rings-to-answer setting for at least one ring more than the number of rings for
which the answering machine is set.
●
If an answering machine is connected to the same telephone line but on a different jack (in
another room, for example), it might interfere with the product's ability to receive faxes.
Set up fax with an extension phone
With this setting turned on, you can alert the product to pick up the incoming fax call by pressing
1-2-3 sequentially on the telephone keypad. The default setting is On. Turn this setting off only if you
use pulse dialing or if you have a service from your telephone company that also uses the 1-2-3
sequence. The telephone company service does not work if it conflicts with the product.
1.
On the control panel, touch the Setup
button.
2. Scroll to and touch the Fax Setup menu.
3. Scroll to and touch the Advanced Setup button.
4. Scroll to and touch the Extension Phone button, and touch the On button.
Set up fax
ENWW
173
Setup for stand-alone fax
1. Unpack and set up the product.
2.
From the Home screen, touch the Setup
button.
3. Touch the Fax Setup menu.
4. Touch the Fax Set-Up Utility button.
5. Follow the on-screen prompts and select the appropriate response for each question.
NOTE: The maximum number of characters for the fax number is 20.
NOTE: The maximum number of characters for the fax header is 25.
Configure fax settings
You can configure the product fax settings from the control panel, the Fax Setup Wizard (if the
software is installed), HP Device Toolbox (if the software is installed), or from the HP Embedded Web
Server (if the product is connected to a network).
In the United States and many other countries/regions, setting the time, date, and other fax header
information is a legal requirement.
Use the control panel to set the fax time, date, and header
To use the control panel to set the date, time, and header, complete the following steps:
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Basic Setup menu.
4. Scroll to and touch the Time/Date button.
5. Select the 12-hour clock or 24-hour clock.
6. Use the keypad to enter the current time, and then touch the OK button.
7. Select the date format.
8. Use the keypad to enter the current date, and then touch the OK button.
9. Touch the Fax Header menu.
10. Use the keypad to enter your fax number, and then touch the OK button.
NOTE: The maximum number of characters for the fax number is 20.
11. Use the keypad to enter your company name or header, and then touch the OK button.
NOTE: The maximum number of characters for the fax header is 25.
174
Chapter 12 Fax
ENWW
Use of common localized letters in fax headers
When using the control panel to enter your name in the header or to enter a name for a one-touch
key, speed-dial entry, or group-dial entry, touch the 123 button to open a keypad that contains special
characters.
Use the HP Fax Setup Wizard
If you did not complete the fax setup process at the time you installed the software, you can complete
it at any time by using the HP Fax Setup Wizard.
1. Click Start, and then click Programs.
2. Click HP, click the name of the product, and then click HP Fax Setup Wizard.
3. Follow the onscreen instructions in the HP Fax Setup Wizard to configure the fax settings.
Set up fax
ENWW
175
Use the phone book
You can store frequently dialed fax numbers (up to 120 entries) either as individual fax numbers or as
groups of fax numbers.
Use the control panel to create and edit the fax phone book
1. From the Home screen, touch the Fax button.
2. Touch the Fax Menu button.
3. Touch the Phone Book Setup button.
4. Touch the Individual Setup button to create a
speed dial entry.
5. Touch an unassigned number from the list.
6. Use the keypad to enter a name for the entry,
and then touch the OK button.
7. Use the keypad to enter the fax number for
the entry, and then touch the OK button.
Import or export Microsoft Outlook contacts into the fax phone book
1. Type the product IP address into the address line of a Web browser to open the HP Embedded
Web Server.
2. Click the Fax tab, and then click the Fax Phone Book option.
3. Browse to the program phone book, and then click the Import/Export Phone Book option.
Use phone-book data from other programs
NOTE: Before a phone book from another program can be imported, you must use the export
feature in that other program.
HP ToolboxFX can import contact information from the following software program phone books.
●
●
●
●
Microsoft Outlook
Lotus Notes
Microsoft Outlook Express
A phone book previously exported from another HP product's ToolboxFX software.
176
Chapter 12 Fax
ENWW
Delete phone book entries
You can delete all phone book entries that are programmed in the product.
CAUTION: After phone book entries are deleted, they cannot be recovered.
1. From the Home screen, touch the Fax button.
2. Touch the Fax Menu button.
3. Touch the Phone Book Setup button.
4. Touch the Delete Entry button. Or, to delete
all the entries, touch the Delete All Entries
button.
5. Touch the entry that you want to delete.
Use speed dials
Create and edit speed-dial entries
1. From the Home screen, touch the Fax button.
2. Touch the Fax Menu button.
3. Touch the Phone Book Setup button.
4. Touch the Individual Setup button.
5. Touch an unassigned number from the list.
6. Use the keypad to enter a name for the entry,
and then touch the OK button.
7. Use the keypad to enter the fax number for
the entry, and then touch the OK button.
Use the phone book
ENWW
177
Delete speed-dial entries
1. From the Home screen, touch the Fax button.
2. Touch the Fax Menu button.
3. Touch the Phone Book Setup button.
4. Touch the Delete Entry button. Or, to delete
all the entries, touch the Delete All Entries
button.
5. Touch the entry that you want to delete.
Manage group-dial entries
Create and edit group-dial entries
1. Create an individual entry for each fax number that you want in the group.
a. From the Home screen, touch the Fax button.
b. Touch the Fax Menu button.
c. Touch the Phone Book Setup button.
d. Touch the Individual Setup button.
e. Touch an unassigned number from the list.
f.
Use the keypad to enter a name for the entry, and then touch the OK button.
g. Use the keypad to enter the fax number for the entry, and then touch the OK button.
2. From the Phone Book Setup menu, touch the Group Setup button.
3. Touch an unassigned number from the list.
4. Use the keypad to enter a name for the group, and then touch the OK button.
5. Touch the name of each individual entry that you want to include in the group. When you are
finished, touch the Done Selecting button.
Delete group-dial entries
1. From the Home screen, touch the Fax button.
2. Touch the Fax Menu button.
178
Chapter 12 Fax
ENWW
3. Touch the Phone Book Setup button.
4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button.
5. Touch the entry that you want to delete.
Use the phone book
ENWW
179
Set fax settings
Send fax settings
Set special dialing symbols and options
You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialing
internationally or connecting to an outside line.
Special symbol
Button
Description
Dialing pause
The Redial/Pause button is available on the control panel keypad for
entering a fax number. You can also touch the comma button to insert a
dialing pause.
Pause for dial tone
Hook flash
The W button is available only when you are entering the fax number for
a phone book entry. This character causes the product to wait for a dial
tone before dialing the remainder of the telephone number.
The R button is available only when you are entering the fax number for a
phone book entry. This character causes the product to insert a hook
flash.
Set a dialing prefix
A dial prefix is a number or group of numbers that are automatically added to the beginning of every
fax number you enter at the control panel or from the software. The maximum number of characters
for a dial prefix is 50.
The default setting is Off. You might want to turn this setting on and enter a prefix if, for example, you
have to dial a number such as 9 to get a telephone line outside of your company telephone system.
While this setting is active, you can dial a fax number without the dial prefix by using manual dial.
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Basic Setup menu.
4. Scroll to and touch the Dial Prefix button, and then touch the On button.
5. Use the keypad to enter the prefix, and then touch the OK button. You can use numbers,
pauses, and dialing symbols.
Set the dial-tone detection
Normally, the product begins dialing a fax number immediately. If you are using the product on the
same line as your telephone, turn on the detect-dial-tone setting. This prevents the product from
sending a fax while someone is on the telephone.
180
Chapter 12 Fax
ENWW
The factory-set default for detect dial tone is On for France and Hungary, and Off for all other
countries/regions.
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Scroll to and touch the Detect Dial Tone button, and then touch the On button.
Set tone-dialing or pulse-dialing
Use this procedure to set the product to tone-dialing or pulse-dialing mode. The factory-set default is
Tone. Do not change this setting unless you know that the telephone line cannot use tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Scroll to and touch the Dialing Mode button, and then touch the Tone or Pulse button.
Set autoredial and the time between redials
If the product was unable to send a fax because the receiving fax machine did not answer or was
busy, the product attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-
communication-error options.
Set the redial-on-busy option
If this option is on, the product redials automatically if it receives a busy signal. The factory-set default
for the redial-on-busy option is On.
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Scroll to and touch the Redial if Busy button, and then touch the On button.
Set the redial-on-no-answer option
If this option is on, the product redials automatically if the receiving machine does not answer. The
factory-set default for the redial-on-no-answer option is Off.
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
Set fax settings
ENWW
181
3. Touch the Advanced Setup menu.
4. Scroll to and touch the Redial if No Answer button, and then touch the On button.
Set the redial-on-communication-error option
If this option is on, the product redials automatically if some sort of communication error occurs. The
factory-set default for the redial-on-communication-error option is On.
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Scroll to and touch the Redial if Comm. Error button, and then touch the On button.
Set light/dark and resolution
Set the default light/dark (contrast) setting
The contrast affects the lightness and darkness of an outgoing fax as it is being sent.
The default light/dark setting is the contrast that is normally applied to items that are being faxed. The
slider is set to the middle as the default setting.
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Touch the Lighter/Darker button, and then touch one of the arrows to adjust the slider.
Set resolution settings
NOTE: Increasing the resolution increases the fax size. Larger faxes increase the send time and
could exceed the available memory in the product.
Use this procedure to change the default resolution for all fax jobs to one of the following settings:
●
●
Standard: This setting provides the lowest quality and the fastest transmission time.
Fine: This setting provides a higher resolution quality than Standard that is usually appropriate
for text documents.
●
Superfine: This setting is best used for documents that mix text and images. The transmission
time is slower than the Fine setting but faster than the Photo setting.
●
Photo: This setting produces the best images, but greatly increases the transmission time.
The factory-set default resolution setting is Fine.
182
Chapter 12 Fax
ENWW
Set the default resolution setting
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Touch the Fax Resolution button, and then touch one of the options.
Cover-page templates
Several business and personal fax cover-page templates are available in the PC Fax Send software
program.
NOTE: You cannot alter cover-sheet templates, but you can edit the fields within the templates.
Set billing codes
If the billing codes feature is on, the product prompts you to enter a billing code for each fax. The
product increases the billing code count for each sent fax page. This includes all types of faxes
except for poll-received, fax-forwarded, or computer-downloaded faxes. For an undefined group or a
group-dial fax, the product increases the billing code count for each successful fax that is sent to each
destination.
The factory-set default for the billing-code setting is Off. The billing code can be any number from 1
through 250.
Set the billing-code setting
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Scroll to and touch the Billing Codes button, and then touch the On button.
Use billing codes
1. Load the document in the document feeder or on the scanner glass.
2. From the Home screen, touch the Fax button.
3. Enter the fax number, or select a speed-dial or group-dial entry.
4. Touch the Start Fax button.
5. Enter the billing code, and then touch the OK button.
Print the billing-code report
The billing-code report is a printed list of all the fax billing codes and the total number of faxes billed
to each code.
Set fax settings
ENWW
183
NOTE: After the product prints this report, it deletes all billing data.
1. From the Home screen, touch the Fax button.
2. Touch the Fax Menu button.
3. Touch the Fax Reports button.
4. Scroll to and touch the Print Billing Report button.
Receive fax settings
Set fax forwarding
You can set your product to forward incoming faxes to another fax number. When the fax arrives at
your product, it is stored in the memory. The product then dials the fax number that you have
specified and sends the fax. If the product cannot forward a fax because of an error (for example, the
number is busy) and repeated redial attempts are unsuccessful, your product prints the fax.
If the product runs out of memory while receiving a fax, it terminates the incoming fax and only
forwards the pages and partial pages that have been stored in the memory.
When it is using the fax-forwarding feature, the product (rather than the computer) must be receiving
the faxes, and the answer mode must be set to Automatic.
1. From the Home screen, touch the Fax button.
2. Touch the Fax Menu button.
3. Touch the Receive Options button.
4. Touch the Forward Fax button, and touch the On button.
5. Use the keypad to enter the fax-forwarding number, and then touch the OK button.
Set the answer mode
Depending on the situation, set the product answer mode to Automatic, TAM, Fax/Tel, or Manual.
The factory-set default is Automatic.
●
●
●
Automatic: The product answers incoming calls after a specified number of rings or upon
recognition of special fax tones.
TAM: The product does not automatically answer the call. Instead, it waits until it detects the fax
tone.
Fax/Tel: The product answers incoming calls immediately. If it detects the fax tone, it processes
the call as a fax. If it does not detect the fax tone, it creates an audible ring to alert you to answer
the incoming voice call.
●
Manual: The product never answers calls. You must start the fax-receiving process yourself,
either by touching the Start Fax button on the control panel or by picking up a telephone that is
connected to that line and dialing 1-2-3.
184
Chapter 12 Fax
ENWW
To set or change the answer mode, complete the following steps:
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Basic Setup menu.
4. Scroll to and touch the Answer Mode button, and then touch the name of the option that you
want to use.
Block or unblock fax numbers
If you do not want to receive faxes from specific people or businesses, you can block as many as 30
fax numbers by using the control panel. When you block a fax number and someone from that
number sends you a fax, the control-panel display indicates that the number is blocked, the fax does
not print, and the fax is not saved in memory. Faxes from blocked fax numbers appear in the fax
activity log with a “discarded” designation. You can unblock blocked fax numbers individually or all at
one time.
NOTE: The sender of a blocked fax is not notified that the fax failed.
1. From the Home screen, touch the Fax button.
2. Touch the Fax Menu button.
3. Touch the Receive Options button.
4. Touch the Block Junk Faxes button.
5. Touch the Add Number button.
6. Use the keypad to enter the fax number that you want to block, and then touch the OK button.
Set the number of rings-to-answer
When the answer mode is set to Automatic, the product rings-to-answer setting determines the
number of times the telephone rings before the product answers an incoming call.
If the product is connected to a line that receives both fax and voice calls (a shared line) and that also
uses an answering machine, you might need to adjust the rings-to-answer setting. The number of
rings-to-answer for the product must be greater than the rings-to-answer on the answering machine.
This allows the answering machine to answer the incoming call and record a message if it is a voice
call. When the answering machine answers the call, the product listens to the call and automatically
answers it if it detects fax tones.
The default setting for rings-to-answer is five for the U.S. and Canada, and two for other countries/
regions.
Use the following table to determine the number of rings-to-answer to use.
Set fax settings
ENWW
185
Type of telephone line
Recommended rings-to-answer setting
Dedicated fax line (receiving only fax calls)
Set to a number of rings within the range shown on the
control-panel display. (The minimum and maximum number
of rings allowed varies by country/region.)
One line with two separate numbers and a ring-pattern
service
One or two rings. (If you have an answering machine or
computer voicemail for the other telephone number, make
sure that the product is set to a greater number of rings than
the answering system. Also, use the distinctive-ring feature
to differentiate between voice and fax calls.)
Shared line (receiving both fax and voice calls) with only an
attached telephone
Five rings or more.
Shared line (receiving both fax and voice calls) with an
attached answering machine or computer voicemail
Two rings more than the answering machine or computer
voicemail.
To set or change the number of rings-to-answer, use the following steps:
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Basic Setup menu.
4. Touch the Rings to Answer button.
5. Use the keypad to enter the number of rings, and then touch the OK button.
Set distinctive ring
Ring-pattern or distinctive-ring service is available through some local telephone companies. The
service allows you to have more than one telephone number on a single line. Each telephone number
has a unique ring pattern, so that you can answer voice calls and the product can answer fax calls.
If you subscribe to a ring-pattern service with a telephone company, you must set the product to
answer the correct ring pattern. Not all countries/regions support unique ring patterns. Contact the
telephone company to determine if this service is available in your country/region.
NOTE: If you do not have ring-pattern service and you change the ring-pattern settings to
something other than the default, All Rings, the product might not be able to receive faxes.
The settings are as follows:
●
●
●
●
●
All Rings: The product answers any calls that come through the telephone line.
Single: The product answers any calls that produce a single-ring pattern.
Double: The product answers any calls that produce a double-ring pattern.
Triple: The product answers any calls that produce a triple-ring pattern.
Double and Triple: The product answers any calls that produce a double-ring or triple-ring
pattern.
186
Chapter 12 Fax
ENWW
To change ring patterns for call answering, complete the following steps:
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Basic Setup menu.
4. Touch the Distinctive Ring button, and then touch the name of an option.
Use autoreduction for incoming faxes
If the fit-to-page option is turned on, the product automatically reduces long faxes up to 75% to fit the
information on the default paper size (for example, the fax is reduced from legal to letter size).
If the fit-to-page option is turned off, long faxes print at full size on multiple pages. The factory-set
default for incoming fax autoreduction is On.
If you have the Stamp Faxes option turned on, you might also want to turn on autoreduction. This
reduces the size of the incoming faxes slightly, and prevents the page-stamp from forcing a fax onto
two pages.
NOTE: Make sure that the default paper size setting matches the size of the paper in the tray.
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Touch the Fit to Page button, and then touch the On button.
Set fax reprint settings
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Scroll to and touch the Allow Fax Reprint button, and then touch the On button.
Set the fax sounds volume
Control the volume of the fax sounds from the control panel. You can make changes to the following
sounds:
●
●
●
Alarm Volume
Ring Volume
Phone Line Volume
Set fax settings
ENWW
187
Set the alarm volume, phone-line volume, and ring volume
1.
From the Home screen, touch the Setup
button.
2. Touch the System Setup menu.
3. Touch the Volume Settings menu.
4. Touch the name of the volume setting that you want to adjust, and then touch one of the options.
Repeat this step for each volume setting.
Set stamp-received faxes
The product prints the sender identification information at the top of each received fax. You can also
stamp the incoming fax with your own header information to confirm the date and time that the fax
was received. The factory-set default for stamp-received faxes is Off.
NOTE: Turning on the stamp-received setting might increase the page size and cause the product
to print a second page.
NOTE: This option applies only to received faxes that the product prints.
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Scroll to and touch the Stamp Faxes button, and then touch the On button.
Set the private receive feature
When the private-receive feature is active, received faxes are stored in memory. A password is
required to print the stored faxes.
NOTE: When the product fax memory is full, the product cannot receive more fax jobs. If the private
receive setting is enabled, make sure that the received faxes are checked and printed or deleted on a
regular basis in order to avoid filling the fax memory.
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
188
Chapter 12 Fax
ENWW
4. Scroll to and touch the Private Receive button, and then touch the On button.
5. If you have not already set a system password, the product prompts you to create one.
NOTE: The system password is case-sensitive.
a. Touch the OK button, and then use the keypad to enter the system password.
b. Touch the OK button, confirm the password by entering it a second time, and then touch
the OK button to save the password.
Set fax polling
If someone else has set up a fax to be polled, you can request that the fax be sent to your product.
(This is known as polling another machine).
1. From the Home screen, touch the Fax button.
2. Touch the Fax Menu button.
3. Touch the Receive Options button.
4. Touch the Polling Receive button.
5. Use the keypad to enter the number of the fax machine that you want to poll, and then touch the
OK button.
The product dials the other fax machine and requests the fax.
Set fax settings
ENWW
189
Use fax
Fax software
Supported fax programs
The PC fax program that came with the product is the only PC fax program that works with the
product. To continue to use a PC fax program previously installed on the computer, use the modem
that is already connected to the computer; it will not function through the product modem.
Cancel a fax
Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted
or received.
Cancel the current fax
Press the Cancel
canceled. Pressing the Cancel
button on the control panel. Any pages that have not been transmitted are
button also stops group-dial jobs.
Cancel a pending fax job
Use this procedure to cancel a fax job in the following situations:
●
The product is waiting to redial after encountering a busy signal, an unanswered call, or a
communication error.
●
The fax is scheduled to be sent at a future time.
Use the following steps to cancel a fax job by using the Fax Job Status menu:
1. From the Home screen, touch the Fax button.
2. Touch the Fax Menu button.
3. Touch the Send Options button.
4. Touch the Fax Job Status button.
5. Touch the fax number for the job that you want to cancel.
Use fax on a DSL, PBX, or ISDN system
HP products are designed specifically for use with traditional analog phone services. They are not
designed to work on DSL, PBX, ISDN lines, or VoIP services, but they can work with the proper
filters, setup, and equipment from a digital services provider.
NOTE: HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the service
provider.
190
Chapter 12 Fax
ENWW
The HP LaserJet product is an analog device that is not compatible with all digital phone
environments (unless a digital-to-analog converter is used). HP does not guarantee that the product
will be compatible with digital environments or digital-to-analog converters.
DSL
A digital subscriber line (DSL) uses digital technology over standard copper telephone wires. This
product is not directly compatible with those digital signals. However, if the configuration is specified
during DSL setup, the signal can be separated so that some of the bandwidth is used to transmit an
analog signal (for voice and fax) while the remaining bandwidth is used to transmit digital data.
NOTE: Not all faxes are compatible with DSL services. HP does not guarantee that the product will
be compatible with all DSL service lines or providers.
A typical DSL modem employs a filter to separate the higher frequency DSL modem communication
from lower frequency analog phone and fax modem communication. It is often necessary to use a
filter with analog phones and analog fax products that are connected to a telephone line used by a
DSL modem. The DSL service provider usually provides this filter. Contact the DSL provider for more
information or for assistance.
PBX
The product is an analog device that is not compatible in all digital phone environments. Digital-to-
analog filters or converters may be needed for faxing functionality. If faxing issues occur in a PBX
environment, it might be necessary to contact the PBX provider for assistance. HP does not
guarantee that the product will be compatible with digital environments or digital-to-analog converters.
Contact the PBX provider for more information and for assistance.
ISDN
The product is an analog device that is not compatible in all digital phone environments. Digital-to-
analog filters or converters may be needed for faxing functionality. If faxing issues occur in an ISDN
environment, it might be necessary to contact the ISDN provider for assistance. HP does not
guarantee that the product will be compatible with ISDN digital environments or digital-to-analog
converters.
Use fax on a VoIP service
Voice over internet protocol (VoIP) services are often not compatible with fax machines unless the
provider explicitly states that it supports fax over IP services.
If the product experiences problems getting a fax to work on a VoIP network, verify that all cables and
settings are correct. Decreasing the fax-speed setting might allow the product to send a fax over a
VoIP network.
If the VoIP provider offers a "Pass through" mode for the connection, that will offer better fax
performance on VoIP. Also if the provider has "comfort noise" added to the line, fax performance can
be enhanced if this feature is not enabled.
If faxing problems continue, contact the VoIP provider.
Use fax
ENWW
191
Fax memory
Fax memory contents are retained when there is a loss of power
The flash memory protects against data loss when a power failure occurs. Other fax devices store fax
pages in either normal RAM or short-term RAM. Normal RAM immediately loses data when power is
lost, while short-term RAM loses data about 60 minutes after a power failure occurs. Flash memory
can maintain its data for years without power applied.
Delete faxes from memory
Use this procedure only if you are concerned that someone else has access to your product and
might try to reprint faxes from the memory.
CAUTION: In addition to clearing the reprint memory, this procedure clears any fax that is currently
being sent, unsent faxes that are pending redial, faxes that are scheduled to be sent at a future time,
and faxes that are not printed or forwarded.
1.
From the Home screen, touch the Setup
button.
2. Touch the Service menu.
3. Touch the Fax Service menu.
4. Touch the Clear Saved Faxes button.
Send a fax
Fax from the flatbed scanner
1. Place the document face-down on the
scanner glass.
2. From the Home screen, touch the Fax button.
3. Use the keypad to type the fax number.
4. Touch the Start Fax button.
192
Chapter 12 Fax
ENWW
5. The product prompts you to confirm that you
are sending from the scanner glass. Touch
the Yes button.
6. The product prompts you to load the first
page. Touch the OK button.
7. The product scans the first page and then
prompts you to load another page. If the
document has multiple pages, touch the Yes
button. Continue this process until you have
scanned all the pages.
8. When you have scanned the last page, touch
the No button at the prompt. The product
sends the fax.
Fax from the document feeder
1. Insert the originals into the document feeder
face-up.
NOTE: The document feeder capacity is up
to 50 sheets of 75 g/m2 or 20 lb paper.
CAUTION: To prevent damage to the
product, do not use an original that contains
correction tape, correction fluid, paper clips,
or staples. Also, do not load photographs,
small originals, or fragile originals into the
document feeder.
2. Adjust the paper guides until they are snug
against the paper.
3. From the Home screen, touch the Fax button.
Use fax
ENWW
193
4. Use the keypad to type the fax number.
5. Touch the Start Fax button.
Use speed dials and group-dial entries
1. Load the document into the document feeder or onto the scanner glass.
2. From the Home screen, touch the Fax button.
3. On the keypad, touch the fax phone book icon.
4. Touch the name of the individual or group entry that you want to use.
5. Touch the Start Fax button.
194
Chapter 12 Fax
ENWW
Send a fax from the software
The following information provides basic instructions for sending faxes by using the software that
came with the product. All other software-related topics are covered in the software Help, which can
be opened from the software-program Help menu.
You can fax electronic documents from a computer if you meet the following requirements:
●
The product is connected directly to the computer or to a network to which the computer is
connected.
●
●
The product software is installed on the computer.
The computer operating system is one that this product supports.
Send a fax from the software
The procedure to send a fax varies according to your specifications. The most typical steps follow.
1. Click Start, click Programs (or All Programs in Windows XP), and then click HP.
2. Click the product name, and then click Send fax. The fax software opens.
3. Enter the fax number of one or more recipients.
4. Load the document in the document feeder.
5. Click Send Now.
Send a fax from a third-party software program, such as Microsoft Word
1. Open a document in a third-party program.
2. Click the File menu, and then click Print.
3. Select the fax print driver from the printer driver drop-down list. The fax software opens.
4. Enter the fax number of one or more recipients.
5. Include any pages loaded at the product. This step is optional.
6. Click Send Now.
Use fax
ENWW
195
Send a fax by dialing from a telephone connected to the fax line
Occasionally, you might want to dial a fax number from a telephone that is connected to the same line
as the product. For example, if you are sending a fax to a person whose device is in the manual
receive mode, you can precede the fax with a voice call to let that person know that the fax is coming.
NOTE: The telephone must be connected to the product "telephone" port
.
1. Load the document into the document feeder.
2. From the Home screen, touch the Fax button.
3. Pick up the handset of a telephone that is connected to the same line as the product. Dial the fax
number by using the telephone keypad.
4. When the recipient answers, instruct the person to start the fax machine.
5. When you hear the fax tones, touch the Start Fax button on the control panel, wait until
Connecting appears on the control panel display, and then hang up the telephone.
Send a fax with confirmation
You can set the product so that it prompts you to enter the fax number a second time to confirm that
you are sending the fax to the correct number.
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Scroll to and touch the Confirm Fax Number button, and touch the On button.
5. Send the fax.
Schedule a fax to be sent later
Use the product control panel to schedule a fax to be sent automatically at a future time to one or
more people. When this procedure is completed, the product scans the document into memory and
then returns to the Ready state.
NOTE: If the product cannot transmit the fax at the scheduled time, that information is indicated on
the fax error report (if that option is turned on) or recorded in the fax activity log. The transmittal might
not be initiated because the fax-sending call is not answered, or because a busy signal stops the
redial attempts.
If a fax has been scheduled to be sent at a future time but it requires updating, send the additional
information as another job. All faxes that are scheduled to go to the same fax number at the same
time are delivered as individual faxes.
196
Chapter 12 Fax
ENWW
1. Load the document into the document feeder.
2. From the Home screen, touch the Fax button.
3. Touch the Fax Menu button.
4. Touch the Send Options button.
5. Touch the Send Fax Later button.
6. Use the keypad to enter the time of day to
send the fax. Touch the OK button.
7. Use the keypad to enter the date to send the
fax. Touch the OK button.
8. Use the keypad to type the fax number.
Touch the OK button. The product scans the
document and saves the file in memory until
the designated time.
Use access codes, credit cards, or calling cards
To use access codes, credit cards, or calling cards, dial manually to allow for pauses and dialing
codes.
Send faxes internationally
To send a fax to an international destination, dial manually to allow for pauses and international
dialing codes.
Use fax
ENWW
197
Receive a fax
Print a fax
When the product receives a fax transmission, it prints the fax (unless the private-receive feature is
enabled) and also stores it automatically to flash memory.
When a color print cartridge becomes very low, the product prints in black only to prevent fax
interruptions. To configure the product to print in color and use the remaining toner in the print
cartridge past very low, follow these steps:
1.
On the product control panel, touch the Setup
button.
button, and then touch the System Setup
2. Touch the At Very Low button, and then touch the Color Cartridges button.
3. Touch the Continue button.
When you choose to replace the very low print cartridge, color printing resumes automatically.
Print a stored fax when the private receive feature is on
To print stored faxes, you must provide the product security password. After the product prints the
stored faxes, the faxes are deleted from memory.
1. From the Home screen, touch the Fax button.
2. Touch the Fax Menu button.
3. Touch the Receive Options button.
4. Touch the Print Private Faxes button.
5. Use the keypad to enter the product security password, and then touch the OK button.
Reprint a fax
When the Allow Fax Reprint feature is on, the product stores received faxes in memory. The product
has about 3.2 MB of storage space, which holds about 250 pages.
These faxes are stored continuously. Reprinting them does not clear them from the memory.
Turn on the Allow Fax Reprint feature
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Scroll to and touch the Allow Fax Reprint button, and touch the On button.
198
Chapter 12 Fax
ENWW
Reprint faxes
1. From the Home screen, touch the Fax button.
2. Touch the Fax Menu button.
3. Touch the Receive Options button.
4. Touch the Reprint Faxes button.
5. Touch the entry for the fax that you want to reprint.
Receive faxes when fax tones are audible on the phone line
If you have a telephone line that receives both fax and telephone calls, and you hear fax tones when
you answer the telephone, you can start the receiving process in one of two ways:
●
●
If you are close to the product, press the Start Fax button on the control panel.
If not, press 1-2-3 in sequence on the telephone keypad, listen for fax transmission sounds, and
then hang up.
NOTE: In order for the second method to work, the Extension Phone setting must be set to Yes.
Use fax
ENWW
199
Solve fax problems
Fax troubleshooting checklist
●
Several possible fixes are available. After each recommended action, retry faxing to see if the
problem is resolved.
●
For best results during fax problem solving, make sure the line from the product is plugged
directly into the wall phone port. Disconnect all other devices that are connected to the product.
1. Verify that the telephone cord is plugged into the correct port on the back of the product.
2. Check the phone line by using the fax test:
a.
On the control panel, open the Setup
menu, and then open the Service menu.
b. Select the Fax Service option.
c. Select the Run Fax Test option. The product prints a fax test report.
The report contains the following possible results:
●
●
Pass: The report contains all of the current fax settings for review.
Fail: The cord is in the wrong port. The report contains suggestions for how to resolve
the issue.
●
Fail : The phone line is not active. The report contains suggestions for how to resolve
the issue.
3. Verify that the product firmware is current:
a. Print a configuration page from the control panel Reports menu to obtain the current
firmware date code.
1. Click the Support & Drivers link.
2. Click the Download drivers and software (and firmware) link option.
3. In the For product box, type the product model number, and then click the Go button.
200
Chapter 12 Fax
ENWW
4. Click the link for your operating system.
5. Scroll to the Firmware section of the table.
◦
If the listed version matches the version on the configuration page, you have the
most current version.
◦
If the versions are different, download the firmware upgrade and update the
firmware on the product following the instructions onscreen.
NOTE: The product must be connected to a computer with internet access to
upgrade firmware.
◦
Resend the fax.
4. Verify that the fax was set up when the product software was installed.
From the computer, in the HP program folder, run the Fax Setup Utility.
5. Verify that the telephone service supports analog fax.
●
If using ISDN or digital PBX, contact your service provider for information about configuring
to an analog fax line.
●
If using a VoIP service, change the Fax Speed setting to Slow (V.29) or disable Fast (V.34)
from the control panel. Ask if your service provider supports fax and for the recommended
fax modem speed. Some companies might require an adapter.
●
If using a DSL service, ensure that a filter is included on the phone line connection to the
product. Contact the DSL service provider or purchase a DSL filter if you do not have one.
If a DSL filter is installed, try another since these filters can be defective.
6. If the error persists, find more detailed problem-solving solutions in the sections that follow this
one.
Solve fax problems
ENWW
201
Fax error messages
Alert and warning messages appear temporarily and might require you to acknowledge the message
by touching the OK button to resume or by touching the Cancel button to cancel the job. With
certain warnings, the job might not complete or the print quality might be affected. If the alert or
warning message is related to printing and the auto-continue feature is on, the product will attempt to
resume printing the job after the warning has appeared for 10 seconds without acknowledgement.
Communication error.
Description
A fax communication error occurred between the product and the sender or receiver.
Recommended action
Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a
telephone, and try making a call. Plug the product phone cord into a jack for another phone line.
Try a different phone cord.
Set the Fax Speed option to the Slow (V.29) setting or disable the Fast (V.34) setting.
Turn off the Error Correction feature to prevent automatic error correction.
NOTE: Turning off the Error Correction feature can reduce image quality.
Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific
fax number.
LJColorMFPM475 or the support flyer that came in the product box.
Document feeder door is open. Canceled fax.
Description
The cover at the top of the document feeder is open, and the product cannot send the fax.
Recommended action
Close the cover, and send the fax again.
Fax is busy. Canceled send.
Description
The fax line to which you were sending a fax was busy. The product has canceled sending the fax.
Recommended action
Call the recipient to ensure that the fax machine is on and ready.
Check that you are dialing the correct fax number.
202
Chapter 12 Fax
ENWW
Check that the Redial if Busy option is enabled.
Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test
verifies that the phone cord is connected to the correct port and that the phone line has a signal. The
product prints a report with the results.
LJColorMFPM475 or the support flyer that came in the product box.
Fax is busy. Redial pending.
Description
The fax line to which you were sending a fax was busy. The product automatically redials the busy
number.
Recommended action
Allow the product to retry sending the fax.
Call the recipient to ensure that the fax machine is on and ready.
Check that you are dialing the correct fax number.
Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test
verifies that the phone cord is connected to the correct port and that the phone line has a signal. The
product prints a report with the results.
LJColorMFPM475 or the support flyer that came in the product box.
Fax receive error.
Description
An error occurred while trying to receive a fax.
Recommended action
Ask the sender to resend the fax.
Try faxing back to the sender or another fax machine.
Check for a dial tone on the phone line by touching the Start Fax button.
Check that the telephone cord is securely connected by unplugging and replugging the cord.
Make sure that you are using the telephone cord that came with the product.
Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test
verifies that the phone cord is connected to the correct port and that the phone line has a signal. The
product prints a report with the results.
Decrease the fax speed. Ask the sender to resend the fax.
Turn off error-correction mode. Ask the sender to resend the fax.
Solve fax problems
ENWW
203
NOTE: Turning off error-correction mode can reduce the quality of the fax image.
Connect the product to a different phone line.
LJColorMFPM475 or the support flyer that came in the product box.
Fax Send error.
Description
An error occurred while trying to send a fax.
Recommended action
Try resending the fax.
Try faxing to another fax number.
Check for a dial tone on the phone line by touching the Start Fax button.
Check that the telephone cord is securely connected by unplugging and replugging the cord.
Make sure that you are using the telephone cord that came with the product.
Make sure that the phone is working by disconnecting the product, plugging in a telephone to the
phone line, and making a voice call.
Connect the product to a different phone line.
Set the fax resolution to Standard instead of the default of Fine.
LJColorMFPM475 or the support flyer that came in the product box.
Fax storage is full. Canceling the fax receive.
Description
During the fax transmission, the product ran out of memory. Only the pages that fit into memory will
be printed.
Recommended action
Print all of the faxes, and then have the sender resend the fax. Have the sender divide the fax job into
multiple jobs before resending. Cancel all fax jobs or clear the faxes from memory.
Fax storage is full. Canceling the fax receive.
Description
The amount of available memory for storing faxes is insufficient to store an incoming fax.
204
Chapter 12 Fax
ENWW
Recommended action
If you are using the Private Receive feature, print all received faxes to regain some memory.
If you still need more memory, clear faxes from memory. Open the Service menu. In the Fax Service
menu, select the Clear Saved Faxes option.
Fax storage is full. Canceling the fax send.
Description
During the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work
correctly. Only the pages that fit into memory were sent.
Recommended action
Cancel the current job. Turn the product off, and then turn it on again. Try sending the job again.
If the error reoccurs, cancel the job and turn the product off and then on a second time. The product
might not have enough memory for some jobs.
No dial tone.
Description
The product could not detect a dial tone.
Recommended action
Check for a dial tone on the phone line by touching the Start Fax button.
Unplug the telephone cord from both the product and the wall and replug the cord.
Make sure that you are using the telephone cord that came with the product.
Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.
Make sure that the phone cord from the wall telephone jack is plugged into the line
Plug the product phone cord into a jack for another phone line.
port.
Check the phone line by using the Run Fax Test option from the Service menu on the control panel.
LJColorMFPM475 or the support flyer that came in the product box.
No fax answer. Canceled send.
Description
Attempts to redial a fax number failed, or the Redial if No Answer option was turned off.
Recommended action
Call the recipient to ensure that the fax machine is on and ready.
Solve fax problems
ENWW
205
Check that you are dialing the correct fax number.
Check that the redial option is enabled.
Unplug the telephone cord from both the product and the wall and replug the cord.
Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.
Make sure that the phone cord from the wall telephone jack is plugged into the line
Plug the product phone cord into a jack for another phone line.
port.
LJColorMFPM475 or the support flyer that came in the product box.
No fax answer. Redial pending.
Description
The receiving fax line did not answer. The product attempts to redial after a few minutes.
Recommended action
Allow the product to retry sending the fax.
Call the recipient to ensure that the fax machine is on and ready.
Check that you are dialing the correct fax number.
If the product continues to redial, unplug the product telephone cord from the wall, plug in a
telephone, and try making a voice call.
Make sure that the phone cord from the wall telephone jack is plugged into the line
port.
Plug the product phone cord into a jack for another phone line.
Try a different phone cord.
LJColorMFPM475 or the support flyer that came in the product box.
No fax detected.
Description
The product answered the incoming call but did not detect that a fax machine was calling.
Recommended action
Allow the product to retry receiving the fax.
Try a different phone cord.
Plug the product phone cord into a jack for another phone line.
206
Chapter 12 Fax
ENWW
Troubleshoot fax codes and trace reports
View and interpret fax error codes
Use fax error codes from the fax activity log to solve problems with the product fax features.
Code number Description
232
Possible causes include the following:
●
●
●
A communication failure has occurred between the two machines.
The user at the remote machine may have pressed the Stop button.
The power at the remote machine has been interrupted, or deliberately turned off causing the fax
session to be interrupted.
To solve the issue, try the following steps:
1. Resend the fax at a different time when telephone line conditions have improved.
2. If the error persists, and error correction is in use for the fax session, disable the Error Correction
setting.
282
The product has not received any data at the start of a page during reception in error correction mode, but
the modem has not detected a remote disconnect. The remote machine is probably transmitting sync
frames instead of data and has either jammed or broken.
The remote machine is probably transmitting sync frames instead of data and has either jammed or
broken. Have the sender resend the fax after first requesting that the sender verify that the sending
machine is working correctly.
321
There was a communication error with the receiving fax machine due to poor telephone line conditions.
Resend the fax at a different time when telephone line conditions have improved.
208
Chapter 12 Fax
ENWW
Code number Description
344-348
Possible causes include the following:
●
The remote machine has failed to respond to a fax command from the local machine due to the
connection being interrupted.
●
●
The user at the remote machine may have pressed the Stop button.
In rare instances, incompatibility between the two machines can cause the remote machine to simply
terminate the call.
To solve the issue, try the following steps:
1. Resend the fax at a different time when telephone line conditions have improved.
2. If the error persists, and error correction is in use for the fax session, disable the Error Correction
setting.
381
Possible causes include the following:
●
The remote machine has failed to respond to a fax command from the local machine due to the
connection being interrupted.
●
The user at the remote machine may have pressed the Stop button.
To solve the issue, try the following steps:
1. Resend the fax at a different time when telephone line conditions have improved.
2. If the error persists, and error correction is in use for the fax session, disable the Error Correction
setting.
Fax trace report
A fax T.30 trace report has information that can help resolve fax transmission problems. If you call HP
for help in resolving these problems, print a T.30 trace report before you call.
1.
From the Home screen, touch the Setup
button.
2. Touch the Service menu.
3. Touch the Fax Service menu.
4. Touch the Print T.30 Trace button, and then touch the Now button.
NOTE: This procedure prints a report for the last fax job, successful or not. To generate a report for
each unsuccessful fax job, select the If Error setting. To generate a report for each fax job, select the
At End of Call setting.
Fax logs and reports
Use the following instructions to print fax logs and reports:
Solve fax problems
ENWW
209
Print all fax reports
Use this procedure to print all of the following reports at one time:
●
●
●
●
●
●
●
Last Call Report
Fax Activity Log
Phone Book Report
Junk Fax List
Billing Report (when Billing Codes are turned on)
Configuration Report
Usage Page
1. From the Home screen, touch the Fax button.
2. Touch the Fax Menu button.
3. Touch the Fax Reports button.
4. Touch the Print All Fax Reports button.
Print individual fax reports
1. From the Home screen, touch the Fax button.
2. Touch the Fax Menu button.
3. Touch the Fax Reports button.
4. Touch the name of the report that you want to
print.
210
Chapter 12 Fax
ENWW
Set the fax error report
A fax error report is a brief report that indicates the product experienced a fax job error. You can set it
to print after the following events:
●
●
●
●
Every fax error (the factory-set default)
Send fax error
Receive fax error
Never
NOTE: With this option, you will have no indication that a fax failed to be transmitted unless
you print a fax activity log.
1. From the Home screen, touch the Fax button.
2. Touch the Fax Menu button.
3. Touch the Fax Reports button.
4. Touch the Fax Error Report button, and then
touch the printing option that you want to use.
Change error correction and fax speed
Set the fax-error-correction mode
Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If
the product detects an error during the transmission and the error-correction setting is On, the
product can request that the portion of the fax be resent. The factory-set default for error correction is
On.
You should turn off error correction only if you are having trouble sending or receiving a fax, and you
are willing to accept the errors in the transmission. Turning off the setting might be useful when you
are trying to send a fax overseas or receive one from overseas, or if you are using a satellite
telephone connection.
1.
From the Home screen, touch the Setup
button.
2. Touch the Service menu.
3. Touch the Fax Service menu.
4. Touch the Error Correction button, and then touch the On button.
Solve fax problems
ENWW
211
Change the fax speed
The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwide
standard for full-duplex modems that send and receive data across telephone lines at up to 33,600
bits per second (bps). The factory-set default for the fax-speed setting is Fast (V.34).
You should change the setting only if you are having trouble sending a fax to or receiving a fax from a
particular device. Decreasing the fax speed might be useful when you are trying to send a fax
overseas, or receive one from overseas, or if you are using a satellite telephone connection.
1.
From the Home screen, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Scroll to and touch the Fax Speed button, and then touch the speed setting that you want to use.
Solve problems sending faxes
●
●
●
●
●
●
●
●
●
An error message displays on the control panel
The Communication error. message appears
●
●
Allow the product to retry sending the fax. Re-sending temporarily reduces the fax speed.
Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug
the product phone cord into a jack for another phone line.
If the product is connected to a digital phone line, verify that you are using the correct filter and
settings provided by the digital service provider.
●
Try a different phone cord.
212
Chapter 12 Fax
ENWW
●
From the control panel, change the Fax Speed option to the Medium (V.17) setting or Slow (V.
29) setting.
a.
From the Home screen, touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Speed menu.
e. Select the correct setting.
●
Turn off the Error Correction option.
a.
From the Home screen, touch the Setup
button.
b. Open the Service menu.
c. Open the Fax Service menu.
d. Open the Error Correction menu.
e. Select the Off setting.
NOTE: Turning off the Error Correction option can reduce image quality.
●
LJColorMFPM475 or the support flyer that came in the product box.
No dial tone.
●
●
Make sure that the telephone cord is plugged into the correct port on the product.
Make sure that the telephone cord from the product is plugged directly into the wall telephone
jack.
●
●
Check for a dial tone on the phone line by using the Start Fax button.
Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice
call.
●
●
●
●
Unplug the telephone cord from both the product and the wall and replug the cord.
Make sure that you are using the telephone cord that came with the product.
Plug the product phone cord into a jack for another phone line.
Check the phone line by using the Run Fax Test option from the Service menu on the control
panel.
a.
From the Home screen, touch the Setup
button.
b. Open the Service menu.
Solve fax problems
ENWW
213
c. Open the Fax Service menu.
d. Select the Run Fax Test item.
The Fax is busy. message appears
●
●
●
●
●
Try sending the fax again.
Call the recipient to ensure that the fax machine is on and ready.
Check that you are dialing the correct fax number.
Check for a dial tone on the phone line by using the Start Fax button.
Make sure that the phone is working by disconnecting the product, plugging in a telephone to the
phone line, and making a voice call.
●
●
●
●
Plug the product phone cord into a jack for another phone line, and try sending the fax again.
Try a different phone cord.
Send the fax at a later time.
LJColorMFPM475 or the support flyer that came in the product box.
The No fax answer. message appears
●
●
●
●
Try to resend the fax.
Call the recipient to ensure that the fax machine is on and ready.
Check that you are dialing the correct fax number.
Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice
call.
●
●
●
Plug the product phone cord into a jack for another phone line.
Try a different phone cord.
Make sure that the phone cord from the wall telephone jack is plugged into the line
port.
●
Check the phone line by using the Run Fax Test option from the Service menu on the control
panel.
a.
From the Home screen, touch the Setup
button.
b. Open the Service menu.
c. Open the Fax Service menu.
d. Select the Run Fax Test item.
●
LJColorMFPM475 or the support flyer that came in the product box.
214
Chapter 12 Fax
ENWW
Document feeder paper jam
●
Verify that the paper meets product size requirements. The product does not support pages
longer than 381 mm (15 in) for faxing.
●
Copy or print the original to letter, A4, or legal size paper, and then resend the fax.
The Fax storage is full. message appears
●
●
Turn the product off then on.
Print stored faxes that have not been printed.
a. Touch the Fax button, and then touch the Fax Menu button.
b. Open the Receive Options menu.
c. Select the Print Private Faxes item.
d. Provide the password when the product prompts you.
Delete stored faxes from memory.
●
a.
From the Home screen, touch the Setup
button.
b. Open the Service menu.
c. Open the Fax Service menu.
d. Select the Clear Saved Faxes item.
●
Divide the large fax job into smaller sections, and then fax them individually.
Scanner error
●
Verify that the paper meets product size requirements. The product does not support pages
longer than 381 mm (15 in) for faxing.
●
Copy or print the original onto letter, A4, or legal size paper and then resend the fax.
The control panel displays a Ready message with no attempt to send the fax
●
Check the fax activity log for errors.
a. Touch the Fax button, and then touch the Fax Menu button.
b. Open the Fax Reports menu.
c. Open the Fax Activity Log menu.
d. Select the Print Log Now option.
●
●
●
If a phone is connected to the product, make sure that the phone is hung up.
Disconnect all other lines between the fax and the product.
Connect the product directly into the wall telephone jack and resend the fax.
Solve fax problems
ENWW
215
The control panel displays the message "Storing page 1" and does not progress
beyond that message
●
Delete stored faxes from memory.
a.
From the Home screen, touch the Setup
button.
b. Open the Service menu.
c. Open the Fax Service menu.
d. Select the Clear Saved Faxes item.
Faxes can be received, but not sent
Send fax and nothing happens.
1. Check for a dial tone on the phone line by using the Start Fax button.
2. Turn the product off then on.
3. Use the control panel or the HP Fax Setup Wizard to configure the fax time, date, and fax
header information.
a.
From the Home screen, touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Basic Setup menu.
d. Open the Fax Header menu.
e. Enter the correct settings.
4. Verify that any extension phones on the line are hung up.
5. If using a DSL service, make sure that the phone line connection to the product includes a high-
pass filter.
Unable to use fax functions from the control panel
●
The product might be password protected. Use the HP Embedded Web Server, HP Toolbox
software, or the control panel to set a password.
●
●
If you do not know the password for the product, contact your system administrator.
Verify with the system administrator that the fax functionality has not been disabled.
216
Chapter 12 Fax
ENWW
Unable to use speed dials
●
●
Make sure that the fax number is valid.
If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed
dial number.
a.
From the Home screen, touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Basic Setup menu.
d. Open the Dial Prefix menu.
e. Select the On setting.
Unable to use group dials
●
●
Make sure that the fax number is valid.
If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed
dial number.
a.
From the Home screen, touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Basic Setup menu.
d. Open the Dial Prefix menu.
e. Select the On setting.
●
Set up all entries in the group with speed dial entries.
a. Open an unused speed dial entry.
b. Enter the fax number for the speed dial.
c. Touch the OK button to save the speed dial.
Receive a recorded error message from the phone company when trying to send a fax
●
Make sure you dial the fax number correctly, and make sure that the phone service is not
blocked. For example, some phone services might prevent long distance calling.
●
If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed
dial number.
a.
From the Home screen, touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Basic Setup menu.
Solve fax problems
ENWW
217
d. Open the Dial Prefix menu.
e. Select the On setting.
NOTE: To send a fax without a prefix, when the Dial Prefix option is turned on, send the fax
manually.
●
Send a fax to an international number
a. If a prefix is required, manually dial the telephone number with the prefix.
b. Enter the country/region code before dialing the phone number.
c. Wait for pauses as you hear the tones on the phone.
d. Send the fax manually from the control panel.
Unable to send a fax when a phone is connected to the product
●
●
●
Make sure that the telephone is hung up.
Make sure that the telephone is not being used for a voice call when faxing.
Unplug the phone from the line, and then try sending the fax.
218
Chapter 12 Fax
ENWW
Solve problems receiving faxes
●
●
●
●
●
●
The fax does not respond
The fax has a dedicated phone line
●
Set the Answer Mode option to the Automatic setting from the control panel.
a.
From the Home screen, touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Basic Setup menu.
d. Open the Answer Mode menu.
e. Select the Automatic setting.
An answering machine is connected to the product
●
Set the Answer Mode option to the TAM setting and plug the answering machine into the
“telephone” port.
a.
From the Home screen, touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Basic Setup menu.
d. Open the Answer Mode menu.
e. Select the TAM setting.
If the TAM setting is unavailable, set the Answer Mode option to the Automatic setting.
●
Set the Rings to Answer setting to at least one ring more than the number of rings for which the
answering machine is set.
a.
From the Home screen, touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Basic Setup menu.
Solve fax problems
ENWW
219
d. Open the Rings to Answer menu.
e. Select the correct setting.
●
●
Plug the answering machine into the “telephone” port.
If the product has a telephone handset connected, set the Answer Mode option to the Fax/Tel
setting to route calls to the correct device. When detecting a voice call, the product generates a
ring tone that alerts you to pick up the telephone handset.
a.
From the Home screen, touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Basic Setup menu.
d. Open the Answer Mode menu.
e. Select the Fax/Tel setting.
A telephone handset is connected to the product
Set the Answer Mode option to the Automatic setting.
1.
From the Home screen, touch the Setup
button.
2. Open the Fax Setup menu.
3. Open the Basic Setup menu.
4. Open the Answer Mode menu.
5. Select the Automatic setting.
The Answer Mode setting is set to the Manual setting
●
Touch the Start Fax button on the control panel.
Voice mail is available on the fax line
●
Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on
the product to match the ring pattern supplied by the telephone company. Contact your
telephone company for information.
a. Verify that the answer mode is set to the Automatic setting.
b.
From the Home screen, touch the Setup
button.
c. Open the Fax Setup menu.
d. Open the Basic Setup menu.
220
Chapter 12 Fax
ENWW
e. Open the Distinctive Ring menu.
f. Select the correct setting.
●
●
Buy a dedicated line for faxing.
Set the Answer Mode option to the Manual setting.
a.
From the Home screen, touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Basic Setup menu.
d. Open the Answer Mode menu.
e. Select the Manual setting.
NOTE: You must be present to receive faxes.
The product is connected to a DSL phone service
●
Check the installation and features. A DSL modem requires a high-pass filter on the phone line
connection to the product. Contact your DSL service provider for a filter or buy a filter.
●
●
Verify that the filter is plugged in.
Replace the existing filter to make sure that it is not defective.
The product uses a fax over IP or VoIP phone service
●
Set the Fax Speed option to the Slow (V.29) or Medium (V.17) setting, or disable the Fast (V.34)
setting.
a.
From the Home screen, touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Speed menu.
e. Select the correct setting.
●
Contact your service provider to make sure that fax is supported and for a recommended fax
speed settings. Some companies might require an adapter.
Solve fax problems
ENWW
221
An error message displays on the control panel
The No fax detected. message appears
NOTE: This error does not always refer to a missed fax. If a voice call is made to a fax number by
mistake and the caller hangs up, the No fax detected. message appears on the control panel.
●
●
●
●
●
Ask the sender to resend the fax.
Make sure that the telephone cord from the product is plugged into the wall telephone jack.
Try a different phone cord.
Plug the product phone cord into a jack for another phone line.
Make sure the telephone line and phone wall jack are active by plugging in a telephone and
checking for a dial tone.
●
●
●
Make sure that the telephone cord is plugged into the “line” port on the product.
Check the phone line by running a fax test from the control panel.
LJColorMFPM475 or the support flyer that came in the product box.
The Communication error. message appears
●
●
Ask the sender to send the fax again or send at a later time when line conditions have improved.
Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug
the product phone cord into a jack for another phone line.
●
●
Try a different phone cord.
Set the Fax Speed option to the Slow (V.29) or Medium (V.17) setting, or disable the Fast (V.34)
setting.
a.
From the Home screen, touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Speed menu.
e. Select the correct setting.
●
Turn off the Error Correction feature to prevent automatic error correction.
NOTE: Turning off the Error Correction feature can reduce image quality.
a.
From the Home screen, touch the Setup
button.
b. Open the Service menu.
c. Open the Fax Service menu.
222
Chapter 12 Fax
ENWW
d. Open the Error Correction menu.
e. Select the Off setting.
●
Print the Fax Activity Log report from the control panel to determine if the error occurs with a
specific fax number.
a. Touch the Fax button, and then touch the Fax Menu button.
b. Open the Fax Reports menu.
c. Open the Fax Activity Log menu.
d. Select the Print Log Now option.
●
LJColorMFPM475 or the support flyer that came in the product box.
The Fax storage is full. message appears
●
●
●
●
Turn the product off then on.
Print all of the faxes, and then have the sender resend the fax.
Ask the sender to divide a large fax job into smaller sections, and then fax them individually.
Make sure that the resolution of the sending fax machine is not set to the Photo setting or the
Superfine setting.
a.
From the Home screen, touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Resolution menu.
e. Select the correct setting.
●
Cancel all fax jobs or clear the faxes from memory.
The Fax is busy. message appears
●
The product cannot receive a fax while attempting to send one. Cancel the fax send and try
sending at a later time.
●
Allow the product to try sending the fax again.
Solve fax problems
ENWW
223
A fax is received but does not print
The Private Receive feature is on
●
When the Private Receive feature is activated, received faxes are stored in memory. A password
is required to print the stored faxes.
●
Enter the password to print the fax. If you do not know the password, contact the product
administrator.
NOTE: Memory errors might occur if the faxes are not printed. The product will not answer if the
memory is full.
Sender receives a busy signal
A handset is connected to the product
●
●
Make sure the phone is hung up.
Change the Answer Mode option to match the product setup.
a.
From the Home screen, touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Basic Setup menu.
d. Open the Answer Mode menu.
e. Select the setting that matches the product setup.
Set the Answer Mode option to the Fax/Tel setting to automatically receive faxes. The Fax/
Tel setting automatically detects whether the incoming transmission is a fax or a voice call
and routes the call to the appropriate device.
A phone line splitter is being used
●
If you are using a phone line splitter, remove the splitter and set up the phone as a downstream
phone.
●
●
Make sure the phone is hung up.
Make sure the phone is not being used for a voice call when faxing.
No dial tone
●
If using a phone line splitter, remove the phone line splitter and set up the phone as a
downstream phone.
Cannot send or receive a fax on a PBX line
●
If you are using a PBX phone line, contact your PBX administrator to configure an analog fax
line for your product.
224
Chapter 12 Fax
ENWW
Solve general fax problems
●
●
●
Faxes are sending slowly
The product is experiencing poor phone line quality.
●
●
●
Retry sending the fax when the line conditions have improved.
Check with the phone service provider that the line supports fax.
Turn off the Error Correction setting.
a.
Open the Setup
menu.
b. Open the Service menu.
c. Open the Fax Service menu.
d. Open the Error Correction menu.
e. Select the Off setting.
NOTE: This can reduce image quality.
●
●
Use white paper for the original. Do not use colors such as gray, yellow, or pink.
Increase the Fax Speed setting.
a.
Open the Setup
menu.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Speed menu.
e. Select the correct setting.
●
●
Divide large fax jobs into smaller sections, and then fax them individually.
Change the fax settings on the control panel to a lower resolution.
a.
Open the Setup
menu.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Resolution menu.
e. Select the correct setting.
Solve fax problems
ENWW
225
Fax quality is poor
Fax is blurry or light.
●
Increase fax resolution when sending faxes. Resolution does not affect received faxes.
a.
Open the Setup
menu.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Resolution menu.
e. Select the correct setting.
NOTE: Increasing resolution slows transmission speed.
●
Turn on the Error Correction setting from the control panel.
a.
Open the Setup
menu.
b. Open the Service menu.
c. Open the Fax Service menu.
d. Open the Error Correction menu.
e. Select the On setting.
●
●
Check the print cartridges and replace if necessary.
Ask the sender to darken the contrast setting on the sending fax machine, and then resend the
fax.
Fax cuts off or prints on two pages
●
Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default
Paper Size settings.
a.
Open the Setup
menu.
b. Open the System Setup menu.
c. Open the Paper Setup menu.
226
Chapter 12 Fax
ENWW
d. Open the Default Paper Size menu.
e. Select the correct setting.
●
●
Set the paper type and size for the tray used for faxes.
Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper.
a.
Open the Setup
menu.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fit to Page menu.
e. Select the On setting.
NOTE: If the Fit to Page setting is off and the Default Paper Size setting is set to letter, a legal size
original prints on two pages.
Regulatory information and warranties
For regulatory and warranty information, see Additional statements for telecom (fax) products
Regulatory information and warranties
ENWW
227
228
Chapter 12 Fax
ENWW
Print information pages
Information pages reside within the product memory. These pages help diagnose and solve problems
with the product.
NOTE: If the product language was not correctly set during installation, you can set the language
manually so the information pages print in one of the supported languages. Change the language by
using the System Setup menu on the control panel or the HP Embedded Web Server.
1.
From the Home screen, touch the Setup
button.
2. Touch the Reports button.
3. Touch the name of the report that you want to print.
Menu Item
Description
Demo Page
Prints a page that demonstrates print quality
Menu Structure
Prints a control-panel menu layout map.
Configuration Report
Supplies Status
Prints a list of the product settings
Prints the print-cartridge status. Includes the following information:
●
●
●
●
●
Estimated percentage of cartridge life remaining
Approximate pages remaining
Part numbers for HP print cartridges
Number of pages printed
Information about ordering new HP print cartridges and recycling used HP print cartridges
Network Summary
Displays status for:
●
●
●
●
●
Network hardware configuration
Enabled features
TCP/IP and SNMP information
Network statistics
Wireless network configuration (wireless models only)
Usage Page
Displays the number of pages printed, faxed, copied, and scanned by the product
Prints a list of all installed PCL 5 fonts
PCL Font List
PS Font List
Prints a list of all installed PS fonts
PCL6 Font List
Color Usage Log
Service Page
Prints a list of all installed PCL 6 fonts
Prints information about the color supply usage
Prints the service page
230
Chapter 13 Manage and maintain
ENWW
Use the HP Embedded Web Server
This product is equipped with an embedded Web server (EWS), which provides access to information
about product and network activities. A Web server provides an environment in which web programs
may run, much in the same way that an operating system, such as Windows, provides an
environment for programs to run on a computer. The output from these programs can then be
displayed by a Web browser, such as Microsoft Internet Explorer, Safari, or Netscape Navigator.
An “embedded” Web server resides on a hardware device (such as an HP LaserJet product) or in
firmware, rather than as software that is loaded on a network server.
The advantage of an EWS is that it provides an interface to the product that anyone with a network-
connected product and computer can use. There is no special software to install or configure, but you
must have a supported Web browser on the computer. To gain access to the EWS, type the IP
address for the product in the address line of the browser. To find the IP address, print a configuration
page.
NOTE: For Macintosh operating systems, you can use the EWS over a USB connection after
installing the Macintosh software included with the product.
Open the HP Embedded Web Server
To open the HP Embedded Web Server, type the IP address or host name of the product in the
address field of a supported Web browser. To find the IP address or host name, print a configuration
page.
You can also open the HP Embedded Web Server from the printer driver. Open the Services tab and
click the supplies icon.
NOTE: If an error occurs while opening the HP Embedded Web Server, confirm that the proxy
settings are correct for your network.
TIP: After you open the URL, bookmark it so that you can return to it quickly in the future.
HP Embedded Web Server features
The EWS allows you to view product and network status and manage printing functions from a
computer. With the EWS, you can complete the following tasks:
●
●
●
●
●
●
View product status information
Enable HP Web Services, including HP ePrint.
Determine the remaining life on all supplies and order new ones
View and change part of the product configuration
View and print some internal pages
Select the language in which to display the EWS pages and control panel messages
232
Chapter 13 Manage and maintain
ENWW
●
●
View and change network configuration
Set, change, or clear the product security password.
NOTE: Changing network settings in the EWS might disable some of product software or features.
Use HP Web Jetadmin software
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of
networked HP devices, including printers, multifunction products, and digital senders. This single
solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and
imaging environment — ultimately increasing business productivity by helping you save time, control
costs, and protect your investment.
HP Web Jetadmin updates are periodically made available to provide support for specific product
more about updates.
Product security features
The product includes a password feature that restricts access to setup features while allowing basic
functions to continue. The password can be set from the EWS or the control panel.
Private receive can be used to store faxes on the product until you are at the product to print them.
Assign a system password
Assign a password for the product so that unauthorized users cannot change the product settings.
1. Open the HP Embedded Web Server by entering the product IP address into the address line of
a Web browser.
2. Click the Settings tab.
3. On the left side of the window, click the Security menu.
4. In the Device Security Settings area, click the Configure . . . button.
5. In the Device Password area, type the password in the New Password box, and type it again
in the Verify password box.
6. Click the Apply button. Make note of the password and store it in a safe place.
Use HP Web Jetadmin software
ENWW
233
Economy settings
Print with EconoMode
EconoMode uses less toner, which might extend the life of the print cartridge.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade and
is no longer acceptable, consider replacing the print cartridge.
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode check box.
Powersave modes
The product includes features that can help reduce energy consumption
The sleep mode feature reduces power consumption when the product has been inactive for an
extended period. You can set the length of time before the product enters sleep mode.
NOTE: This mode does not affect product warm-up time.
The Auto Power Down feature turns the product off after a certain length of time. You can adjust this
time setting.
Set sleep delay
1.
2. Open the following menus:
From the Home screen, touch the Setup
button.
●
●
●
System Setup
Energy Settings
Sleep Delay
3. Select the time for the sleep delay.
NOTE: The default value is 15 minutes.
234
Chapter 13 Manage and maintain
ENWW
Set the Auto Power Down delay
1.
2. Open the following menus:
From the Home screen, touch the Setup
button.
●
●
●
●
System Setup
Energy Settings
Auto Power Down
Power Down Delay
3. Select the time for the power-down delay.
NOTE: The default value is 30 minutes.
4. The product automatically wakes from the auto power-down mode when it receives jobs or when
you press a button on the control panel. You can change which events cause the product to
wake. Open the following menus:
●
●
●
●
System Setup
Energy Settings
Auto Power Down
Wake Events
To turn off a wake event, select the event and then select the No option.
Archive print
Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print
to create documents that you want to preserve or archive.
1.
2. Touch the Service menu.
3. Touch the Archive Print button, and then touch the On button.
From the Home screen, touch the Setup
button.
Economy settings
ENWW
235
Install memory DIMMs
This product comes with 192-megabyte (MB) random-access memory installed. You can install an
additional 256-megabyte of memory for the product by adding a dual inline memory module (DIMM).
You can also install a font DIMM to allow the product to print characters (for example, Chinese
language or the Cyrillic alphabet characters).
CAUTION: Static electricity can damage electronic parts. When handling electronic parts, either
wear an antistatic wrist strap, or frequently touch the surface of the antistatic package and then touch
bare metal on the product.
Install memory DIMMs
1. Turn the product off, and then disconnect all power and interface cables.
2. On the right side of the product, open the DIMM access door.
3. Remove the DIMM access door.
236
Chapter 13 Manage and maintain
ENWW
4. To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM
slot, lift the DIMM up at an angle, and pull it out.
CAUTION: Static electricity can damage electronic parts. When handling electronic parts,
either wear an antistatic wrist strap, or frequently touch the surface of the antistatic package and
then touch bare metal on the product.
5. Remove the new DIMM from the antistatic package, and then locate the alignment notch on the
bottom edge of the DIMM.
6. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an
angle.
Install memory DIMMs
ENWW
237
7. Push down on the DIMM until both latches engage the DIMM. When the installation is correct,
the metal contacts are not visible.
NOTE: If you have difficulty inserting the DIMM, make sure that the notch on the bottom of the
DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure that you are
using the correct DIMM type.
8. Reinsert the DIMM access door.
9. Close the DIMM access door.
10. Reconnect the power cable and USB or network cable, and then turn on the product.
238
Chapter 13 Manage and maintain
ENWW
Enable memory
Windows XP, Windows Server 2003,
1. Click Start.
Windows Server 2008, and Windows
Vista
2. Click Settings.
3. Click Printers and Faxes (using the default Start menu view) or click
Printers (using the Classic Start menu view).
4. Right-click the product driver icon, and then select Properties.
5. Click the Device Settings tab.
6. Expand the area for Installable Options.
7. Next to Automatic Configuration, select Update Now.
8. Click OK.
NOTE: If the memory is not updated correctly after using the Update Now
option, you can manually select the total amount of memory installed in the
product in the Installable Options area.
The Update Now option overwrites any existing product configuration settings.
1. Click Start.
Windows 7
2. Click Devices and Printers.
3. Right-click the product driver icon, and then select Printer properties.
4. Click the Device Settings tab.
5. Expand the area for Installable Options.
6. Next to Automatic Configuration, select Update Now.
7. Click OK.
NOTE: If the memory is not updated correctly after using the Update Now
option, you can manually select the total amount of memory installed in the
product in the Installable Options area.
The Update Now option overwrites any existing product configuration settings.
Mac OS X 10.5 and 10.6
1.
From the Apple menu , click the System Preferences menu and then click
the Print & Fax icon.
2. Select the product in the left side of the window.
3. Click the Options & Supplies button.
4. Click the Driver tab.
5. Configure the installed options.
Install memory DIMMs
ENWW
239
Check DIMM installation
After installing the DIMM, make sure that the installation was successful.
1. Turn the product on. Check that the Ready light is illuminated after the product has gone through
the startup sequence. If an error message appears, a DIMM might have been incorrectly
installed.
2. Print a configuration page.
3. Check the memory section on the configuration page and compare it to the configuration page
that was printed before the memory installation. If the amount of memory has not increased, the
DIMM might not be installed correctly, or the DIMM might be defective. Repeat the installation
procedure. If necessary, install a different DIMM.
NOTE: If you installed a product language (personality), check the "Installed Personalities and
Options" section on the configuration page. This area should list the new product language.
Memory allocation
Utilities or jobs that you download to the product sometimes include resources (for example, fonts,
macros, or patterns). Resources that are internally marked as permanent remain in the product
memory until you turn the product off.
Use the following guidelines if you use the page description language (PDL) ability to mark resources
as permanent. For technical details, see an appropriate PDL reference for PCL or PS.
●
Mark resources as permanent only when it is absolutely necessary that they remain in memory
while the product is turned on.
●
Send permanent resources to the product only at the beginning of a print job and not while the
product is printing.
NOTE: Overusing permanent resources or downloading them while the product is printing might
affect product performance or the ability to print complex pages.
240
Chapter 13 Manage and maintain
ENWW
Clean the product
Clean the paper path
During the printing process, paper, toner, and dust particles can accumulate inside the product. Over
time, this buildup can cause print-quality problems such as toner specks or smearing. This product
has a cleaning mode that can correct and prevent these types of problems.
Clean the paper path from the product control panel
1.
From the Home screen, touch the Setup
button.
2. Touch the Service menu.
3. Touch the Cleaning Page button.
4. Load plain letter or A4 paper when you are prompted.
5. Touch the OK button to begin the cleaning process.
A page feeds through the product slowly. Discard the page when the process is completed.
NOTE: For models that do not have an automatic duplexer, the product prints the first side and
then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the
same orientation.
Clean the scanner glass strip and platen
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can
affect performance. Use the following procedure to clean the scanner glass and white plastic backing.
1. Use the power switch to turn off the product, and then unplug the power cord from the electrical
socket.
2. Open the scanner lid.
Clean the product
ENWW
241
3. Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been
moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the product; these can damage the product. Do not place liquids
directly on the glass or platen. They might seep and damage the product.
4. Dry the glass and white plastic backing with a chamois or a cellulose sponge to prevent spotting.
5. Plug in the product, and then use the power switch to turn on the product.
Clean the document feeder pickup rollers and separation pad
If the product document feeder experiences paper-handling problems, such as jams or multiple-page
feeds, clean the document feeder rollers and separation pad.
1. Open the document feeder cover.
242
Chapter 13 Manage and maintain
ENWW
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt.
3. Close the document feeder cover.
Clean the touch screen
Clean the touch screen whenever it is necessary to remove fingerprints or dust. Wipe the touch
screen gently with a clean, water-dampened, lint-free cloth.
CAUTION: Use water only. Solvents or cleaners can damage the touch screen. Do not pour or
spray water directly onto the touch screen.
Clean the product
ENWW
243
Self help
In addition to the information in this guide, other sources are available that provide helpful
information.
HP Help and Learn Center
The HP Help and Learn Center and other documentation are on the CD that came
with the product or in the HP Program folder on your computer. The HP Help and
Learn Center is a product help tool that provides easy access to product
information, HP product Web support, troubleshooting, and regulatory and safety
information.
Quick Reference Topics
Quick Reference Guide
Control panel help
Several Quick Reference Topics for this product are available at this Web site:
You can print these topics and keep them near the product. They are a handy
reference for procedures that you perform frequently.
This guide contains procedures for the most commonly used product functions.
You can print this guide and keep it near the product.
The control panel has built-in help that guides you through several tasks, such as
replacing print cartridges and clearing jams.
246
Chapter 14 Solve problems
ENWW
Problem-solving checklist
Follow these steps when trying to solve a problem with the product.
●
●
●
●
●
●
●
●
●
Step 1: Check that the product power is on
1. Make sure the product is plugged in and turned on.
2. Make sure the power cable is connected to the product and the outlet.
3. Check the power source by connecting the power cable to a different outlet.
4. If the product motors do not rotate, make sure the print cartridges are installed and that the
doors are all closed. The control panel displays messages to indicate these problems.
5. If the document feeder motor does not rotate, open the document feeder cover and remove any
packing material or shipping tape.
6. If the scanner bulb does not light during copying, scanning, or faxing, contact HP support.
Step 2: Check the control panel for error messages
The control panel should indicate ready status. If an error message appears, resolve the error.
Step 3: Test print functionality
1.
From the control panel Home screen, touch the Setup
button.
2. Open the Reports menu, and select the Configuration Report item to print the report.
3. If the report does not print, make sure paper is loaded in the tray, and check the control panel to
see if paper is jammed inside the product.
NOTE: Make sure the paper in the tray meets specifications for this product.
Problem-solving checklist
ENWW
247
Step 4: Test copy functionality
1. Place the configuration page into the document feeder and make a copy. If paper does not feed
smoothly through the document feeder, you might need to clean the document feeder rollers and
separation pad. Make sure the paper meets specifications for this product.
2. Place the configuration page onto the scanner glass and make a copy.
3. If the print quality on the copied pages is not acceptable, clean the scanner glass and the small
glass strip.
Step 5: Test the fax sending functionality
1.
From the control panel Home screen, touch the Setup
button.
2. Open the Service menu, and then open the Fax Service menu. Touch the Run Fax Test button
to test the fax functionality.
3. Touch the Fax button on the product control panel, and then touch the Start Fax button.
Step 6: Test the fax receiving functionality
1.
From the control panel Home screen, touch the Setup
button.
2. Open the Service menu, and then open the Fax Service menu. Touch the Run Fax Test button
to test the fax functionality.
3. Use another fax machine to send a fax to the product.
4. If the product does not receive the fax, make sure that you do not have too many telephone
devices connected to the product, and that all telephone devices are connected in the correct
order.
5. Review and reset the product fax settings.
6. Turn off the Private Receive feature.
Step 7: Try sending a print job from a computer
1. Use a word-processing program to send a print job to the product.
2. If the job does not print, make sure you selected the correct printer driver.
3. Uninstall and then reinstall the product software.
Step 8: Test the walk-up USB printing functionality
1. Load a .PDF document or .JPEG photo onto a USB flash drive, and insert it in the slot on the
front of the product.
2. The USB Flash Drive menu opens. Try printing the document or photo.
3. If no documents are listed, try a different type of USB flash drive.
248
Chapter 14 Solve problems
ENWW
Factors that affect product performance
Several factors affect the time it takes to print a job:
●
●
●
●
●
●
●
●
The software program that you are using and its settings
The use of special paper (such as transparencies, heavy paper, and custom-size paper)
Product processing and download time
The complexity and size of graphics
The speed of the computer you are using
The USB or network connection
Whether the product is printing in color or in monochrome
The type of USB flash drive, if you are using one
Restore the factory-set defaults
CAUTION: Restoring the factory-set defaults returns all of the product and network settings to the
factory defaults, and it also clears the fax header name, phone number, and any stored faxes in the
product memory. This procedure also clears the fax phone book, and deletes any pages that are
stored in the memory. The procedure then automatically restarts the product.
1.
On the product control panel, touch the Setup
button.
2. Scroll to and touch the Service menu.
3. Scroll to and touch the Restore Defaults button, and then touch the OK button.
The product automatically restarts.
Restore the factory-set defaults
ENWW
249
Paper feeds incorrectly or becomes jammed
●
●
●
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Align the
guides with the paper-size markings in the bottom of the tray.
4. Check the product control panel to see if the product is waiting for you to acknowledge a prompt
to feed the paper manually. Load paper, and continue.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not
fan the paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specifications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray,
straighten the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Align the
guides with the paper-size markings in the bottom of the tray.
Prevent paper jams
To reduce the number of paper jams, try these solutions.
1. Use only paper that meets HP specifications for this product.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray,
straighten the stack, and then return some of the paper to the tray.
250
Chapter 14 Solve problems
ENWW
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the
guides so they are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the product.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and
feed sheets one at a time.
Paper feeds incorrectly or becomes jammed
ENWW
251
Clear jams
Jam locations
Jams can occur in these locations:
1
2
3
4
5
6
Document feeder
Rear door
Output bin
Tray 1
Tray 2
Tray 2 jam-access area
Loose toner might remain in the product after a jam. This problem typically resolves itself after a few
sheets have been printed.
252
Chapter 14 Solve problems
ENWW
4. Close the document feeder roller assembly.
5. Close the document feeder cover.
6. Open the scanner lid. If paper is jammed
behind the white plastic backing, gently pull it
out.
254
Chapter 14 Solve problems
ENWW
4. Remove the jammed sheet by pulling it
straight out.
5. Push the jam-access tray up to close it, and
then replace Tray 2.
NOTE: To close the tray, push in the middle
or with even pressure on both sides. Avoid
pushing on one side only.
256
Chapter 14 Solve problems
ENWW
Clear jams in the fuser area
1. Open the rear door.
CAUTION: The fuser, located in the back of
the product, is hot. Wait for the fuser to cool
before continuing.
2. If necessary, push the guide (callout 1) and
remove any visible paper (callout 2) from the
bottom of the delivery area.
NOTE: If the sheet tears, make sure that all
fragments are removed before you resume
printing. Do not use sharp objects to remove
fragments.
3. Close the rear door.
258
Chapter 14 Solve problems
ENWW
Clear jams in the duplexer (duplexing models only)
1. Open the rear door.
CAUTION: The fuser, located in the back of
the product, is hot. Wait for the fuser to cool
before continuing.
2. If necessary, pull the guide (callout 1) and
remove any visible paper (callout 2) from the
bottom of the delivery area.
3. If necessary, remove any visible paper from
bottom side of the duplexing unit.
260
Chapter 14 Solve problems
ENWW
4. If you can not see any jammed paper, lift the
duplexing unit using the tab on the side of the
duplexing unit.
5. If you can see the trailing edge of the paper,
remove the paper from the product.
6. If you can see the leading edge of the paper,
remove it from the product.
7. Close the rear door.
Clear jams
ENWW
261
Improve print quality
You can prevent most print-quality problems by following these guidelines.
●
●
●
●
●
●
●
●
Use the correct paper type setting in the printer driver
Check the paper type setting if you are having any of the following problems:
●
●
●
●
●
Toner is smearing on the printed pages.
Repeated marks occur on the printed pages.
Printed pages are curled.
Toner flakes off the printed pages.
Printed pages have small unprinted areas.
Change the paper type setting for Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand each category of paper types until you find the paper type that you are using.
7. Select the option for the type of paper you are using, and click the OK button.
Change the paper type setting for Mac
1. On the File menu in the software program, click the Print option.
2. In the Copies & Pages menu, click the Page Setup button.
262
Chapter 14 Solve problems
ENWW
3. Select a size from the Paper Size drop-down list, and then click the OK button.
4. Open the Finishing menu.
5. Select a type from the Media-type drop-down list.
6. Click the Print button.
Adjust color settings in the printer driver
Change the color theme for a print job
1. On the File menu in the software program, click Print.
2. Click Properties or Preferences.
3. Click the Color tab.
4. Select a color theme from the Color Themes drop-down list.
●
Default (sRGB): This theme sets the product to print RGB data in raw device mode. When
using this theme, manage color in the software program or in the operating system for
correct rendering.
●
●
Vivid: The product increases the color saturation in the midtones. Use this theme when
printing business graphics.
Photo: The product interprets RGB color as if it were printed as a photograph using a
digital mini lab. The product renders deeper, more saturated colors differently than with the
Default (sRBG) theme. Use this theme when printing photos.
●
●
Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the
AdobeRGB color space rather than sRGB. Turn off color management in the software
program when using this theme.
None
Improve print quality
ENWW
263
Change the color options
Change the color options settings for the current print job from the color tab of the printer driver.
1. On the File menu in the software program, click Print.
2. Click Properties or Preferences.
3. Click the Color tab.
4. Click the Automatic or Manual setting.
●
●
Automatic setting: Select this setting for most color print jobs
Manual setting: Select this setting to adjust the color settings independent from other
settings.
NOTE: Changing color settings manually can impact output. HP recommends that only
color graphics experts change these settings.
5. Click the Print in Grayscale option to print a color document in black and white. Use this option
to print color documents for photocopying or faxing.
6. Click the OK button.
264
Chapter 14 Solve problems
ENWW
Use paper that meets HP specifications
Use different paper if you are having any of the following problems:
●
●
●
●
●
The printing is too light or seems faded in areas.
Specks of toner are on the printed pages.
Toner is smearing on the printed pages.
Printed characters seem misformed.
Printed pages are curled.
Always use a paper type and weight that this product supports. In addition, follow these guidelines
when selecting paper:
●
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust,
wrinkles, voids, staples, and curled or bent edges.
●
●
Use paper that has not been previously printed on.
Use paper that is designed for use in laser printers. Do not use paper that is designed only for
use in Inkjet printers.
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.
Print a cleaning page
Print a cleaning page to remove dust and excess toner from the paper path if you are having any of
the following problems:
●
●
●
Specks of toner are on the printed pages.
Toner is smearing on the printed pages.
Repeated marks occur on the printed pages.
Use the following procedure to print a cleaning page.
1.
From the Home screen, touch the Setup
button.
2. Touch the Service menu.
3. Touch the Cleaning Page button.
4. Load plain letter or A4 paper when you are prompted.
5. Touch the OK button to begin the cleaning process.
A page feeds through the product slowly. Discard the page when the process is completed.
NOTE: For models that do not have an automatic duplexer, the product prints the first side and
then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the
same orientation.
Improve print quality
ENWW
265
Calibrate the product to align the colors
If the printed output has colored shadows, blurry graphics, or areas that have poor color, you might
need to calibrate the product to align the colors. Print the Diagnostics Page from the Reports menu
on the control panel to check the color alignment. If the blocks of color on that page are not aligned
with each other, you need to calibrate the product.
1. On the product control panel, open the System Setup menu.
2. Open the Print Quality menu, and select the Color Calibration item.
3. Select the Calibrate Now option.
Check the print cartridges
Check each print cartridge, and replace it if necessary, if you are having any of the following
problems:
●
●
●
The printing is too light or seems faded in areas.
Printed pages have small unprinted areas.
Printed pages have streaks or bands.
NOTE: If you are using a draft print setting, the printing might appear light.
If you determine that you need to replace a print cartridge, print the Supplies Status Page to find the
part number for the correct genuine HP print cartridge.
Type of print cartridge
Steps to resolve the problem
Refilled or remanufactured print
cartridge
Hewlett Packard Company cannot recommend the use of non-HP supplies, either
new or remanufactured. Because they are not HP products, HP cannot influence
their design or control their quality. If you are using a refilled or remanufactured
print cartridge and are not satisfied with the print quality, replace the cartridge with
a genuine HP cartridge.
Genuine HP print cartridge
1. The product control panel or the Supplies Status page indicates Very Low
status when the cartridge has reached the end of its estimated life. Replace
the print cartridge if print quality is no longer acceptable.
2. Print a Print Quality Page from the Reports menu. If streaks or marks are in
one color on the page, you might have a defect in that color cartridge. See
the instructions in this document for interpreting the page. Replace the print
cartridge if necessary.
3. Visually inspect the print cartridge for damage. See the instructions that
follow. Replace the print cartridge if necessary.
4. If printed pages have marks that repeat several times at the same distance
apart, print a cleaning page. If this does not solve the problem, use the
repetitive defects ruler in this document to identify the cause of the problem.
266
Chapter 14 Solve problems
ENWW
Print the Supplies Status page
The Supplies Status page indicates the estimated life remaining in print cartridges. It also lists the
part number for the correct genuine HP print cartridge for your product so you can order a
replacement print cartridge, as well as other useful information.
1. At the control panel, press the OK button to open the menus.
2. Open the following menus:
●
●
Reports
Supplies Status
Improve print quality
ENWW
267
Interpret the Print Quality Page
1. On the product control panel, open the Reports menu.
2. Select the Print Quality Page item to print it.
This page contains five bands of color, which are divided into four groups as indicated in the following
illustration. By examining each group, you can isolate the problem to a particular print cartridge.
Section
Print-cartridge
Yellow
1
2
3
4
Cyan
Black
Magenta
●
●
If dots or streaks appear in only one of the groups, replace the print cartridge that correlates with
that group.
If dots appear in more than one group, print a cleaning page. If this does not solve the problem,
determine if the dots are always the same color; for example, if magenta dots appear in all five
color bands. If the dots are all the same color, replace that print cartridge.
●
If streaks appear in multiple color bands, contact HP. A component other than the print cartridge
is probably causing the problem.
Inspect the print cartridge for damage
1. Remove the print cartridge from the product, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
268
Chapter 14 Solve problems
ENWW
3. Examine the surface of the green imaging drum on the bottom of the print cartridge.
CAUTION: Do not touch the green roller (imaging drum) on the bottom of the cartridge.
Fingerprints on the imaging drum can cause print-quality problems.
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the print
cartridge.
5. If the imaging drum does not appear to be damaged, rock the print cartridge gently several times
and reinstall it. Print a few pages to see if the problem has resolved.
Repeating defects
If defects repeat at any of the following intervals on the page, a print cartridge might be damaged.
●
●
●
●
22 mm
27 mm
28 mm
75 mm
Use the printer driver that best meets your printing needs
You might need to use a different printer driver if the printed page has unexpected lines in graphics,
missing text, missing graphics, incorrect formatting, or substituted fonts.
Improve print quality
ENWW
269
HP PCL 6 driver
●
Provided as the default driver. This driver is automatically installed unless
you select a different one.
●
●
Recommended for all Windows environments
Provides the overall best speed, print quality, and product-feature support for
most users
●
●
●
●
Developed to align with the Windows Graphic Device Interface (GDI) for the
best speed in Windows environments
Might not be fully compatible with third-party and custom software programs
that are based on PCL 5
Recommended for printing with Adobe® software programs or with other
highly graphics-intensive software programs
HP UPD PS driver
HP UPD PCL 5
Provides support for printing from postscript emulation needs, or for
postscript flash font support
●
●
●
●
Recommended for general office printing in Windows environments
Compatible with previous PCL versions and older HP LaserJet products
The best choice for printing from third-party or custom software programs
The best choice when operating with mixed environments, which require the
product to be set to PCL 5 (UNIX, Linux, mainframe)
●
●
Designed for use in corporate Windows environments to provide a single
driver for use with multiple printer models
Preferred when printing to multiple printer models from a mobile Windows
computer
HP UPD PCL 6
●
●
Recommended for printing in all Windows environments
Provides the overall best speed, print quality, and printer feature support for
most users
●
●
Developed to align with Windows Graphic Device Interface (GDI) for best
speed in Windows environments
May not be fully compatible with third-party and custom solutions based on
PCL5
Download additional printer drivers from this Web site: www.hp.com/go/LJColorMFPM375_software
270
Chapter 14 Solve problems
ENWW
Improve print quality for copies
If you encounter print quality problems in copied documents, review the solutions for printed
documents listed previously in this document. However, some print-quality problems occur only in
copied documents.
●
If streaks appear on copies made by using the document feeder, clean the small glass strip on
the left side of the scanner assembly.
●
If dots or other defects appear on copies made by using the scanner glass, clean the scanner
glass and the white plastic backing.
1. Use the power switch to turn off the product, and then unplug the power cord from the electrical
socket.
2. Open the scanner lid.
3. Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been
moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the product; these can damage the product. Do not place liquids
directly on the glass or platen. They might seep and damage the product.
4. Dry the glass and white plastic backing with a chamois or a cellulose sponge to prevent spotting.
5. Plug in the product, and then use the power switch to turn on the product.
Improve print quality
ENWW
271
The product does not print or it prints slowly
The product does not print
If the product does not print at all, try the following solutions.
1. Make sure the product is turned on and that the control panel indicates it is ready.
◦
If the control panel does not indicate the product is ready, turn the product off and then on
again.
◦
If the control panel indicates the product is ready, try sending the job again.
2. If the control panel indicates the product has an error, resolve the error and then try sending the
job again.
3. Make sure the cables are all connected correctly. If the product is connected to a network, check
the following items:
◦
◦
◦
Check the light next to the network connection on the product. If the network is active, the
light is green.
Make sure that you are using a network cable and not a phone cord to connect to the
network.
Make sure the network router, hub, or switch is turned on and that it is working correctly.
4. Install the HP software from the CD that came with the product. Using generic printer drivers can
cause delays clearing jobs from the print queue.
5. From the list of printers on your computer, right-click the name of this product, click Properties,
and open the Ports tab.
◦
If you are using a network cable to connect to the network, make sure the printer name
listed on the Ports tab matches the product name on the product configuration page.
◦
If you are using a USB cable and are connecting to a wireless network, make sure the box
is checked next to Virtual printer port for USB.
6. If you are using a personal firewall system on the computer, it might be blocking communication
with the product. Try temporarily disabling the firewall to see if it is the source of the problem.
7. If your computer or the product is connected to a wireless network, low signal quality or
interference might be delaying print jobs.
272
Chapter 14 Solve problems
ENWW
The product prints slowly
If the product prints, but it seems slow, try the following solutions.
1. Make sure the computer meets the minimum specifications for this product. For a list of
2. When you configure the product to print on some paper types, such as heavy paper, the product
prints more slowly so it can correctly fuse the toner to the paper. If the paper type setting is not
correct for the type of paper you are using, change the setting to the correct paper type.
3. If your computer or the product is connected to a wireless network, low signal quality or
interference might be delaying print jobs.
The product does not print or it prints slowly
ENWW
273
Solve walk-up USB printing problems
●
●
●
The USB Flash Drive menu does not open when you insert the USB
accessory
1. You might be using a USB storage accessory or a file system that this product does not support.
Save the files on a standard USB storage accessory that uses File Allocation Table (FAT) file
systems. The product supports FAT12, FAT16, and FAT32 USB storage accessories.
2. If another menu is already open, close that menu and then reinsert the USB storage accessory.
3. The USB storage accessory might have multiple partitions. (Some USB storage accessory
manufacturers install software on the accessory that creates partitions, similar to a CD.)
Reformat the USB storage accessory to remove the partitions, or use a different USB storage
accessory.
4. The USB storage accessory might require more power than the product can provide.
a. Remove the USB storage accessory.
b. Turn the product off and then on.
c. Use a USB storage accessory that has its own power supply or that requires less power.
5. The USB storage accessory might not be functioning correctly.
a. Remove the USB storage accessory.
b. Turn the product off and then on.
c. Try printing from another USB storage accessory.
The file does not print from the USB storage accessory
1. Make sure paper is in the tray.
2. Check the control panel for messages. If paper is jammed in the product, clear the jam.
274
Chapter 14 Solve problems
ENWW
The file that you want to print is not listed in the USB Flash Drive menu
1. You might be trying to print a file type that the USB printing feature does not support. The
product supports .PDF and .JPEG file types.
2. You might have too many files in a single folder on the USB storage accessory. Reduce the
number of files in the folder by moving them to subfolders.
3. You might be using a character set for the file name that the product does not support. In this
case, the product replaces the file names with characters from a different character set. Rename
the files using ASCII characters.
Solve product connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the cable.
●
●
●
Verify that the cable is connected to the computer and to the product.
Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable.
Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.
Solve network problems
Check the following items to verify that the product is communicating with the network. Before
beginning, print a configuration page from the product control panel and locate the product IP
address that is listed on this page.
●
●
●
●
●
●
●
Poor physical connection
1. Verify that the product is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
Solve product connectivity problems
ENWW
275
3. Look at the network port connection on the back of the product, and verify that the amber activity
light and the green link-status light are lit.
4. If the problem continues, try a different cable or port on the hub.
The computer is using the incorrect IP address for the product
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the
product is selected. The product IP address is listed on the product configuration page.
2. If you installed the product using the HP standard TCP/IP port, select the box labeled Always
print to this printer, even if its IP address changes.
3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of
the IP address.
4. If the IP address is correct, delete the product and then add it again.
The computer is unable to communicate with the product
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and
then type cmd.
b. Type ping followed by the IP address for your product.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all configured for the same network.
The product is using incorrect link and duplex settings for the network
Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). If you
change these settings, you must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct printer
driver.
The computer or workstation might be set up incorrectly
1. Check the network drivers, printer drivers, and the network redirection.
2. Verify that the operating system is configured correctly.
276
Chapter 14 Solve problems
ENWW
Solve wireless network problems
●
●
●
●
●
●
●
●
●
Wireless connectivity checklist
●
●
●
●
The product and the wireless router are turned on and have power. Also make sure the wireless
radio in the product is turned on.
The service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If
you are not sure the SSID is correct, run the wireless setup again.
With secured networks, make sure the security information is correct. If the security information
is incorrect, run the wireless setup again.
If the wireless network is working correctly, try accessing other computers on the wireless
network. If the network has Internet access, try connecting to the Internet over a wireless
connection.
●
●
●
The encryption method (AES or TKIP) is the same for the product as it is for the wireless access
point (on networks using WPA security).
The product is within the range of the wireless network. For most networks, the product must be
within 30 m (100 ft) of the wireless access point (wireless router).
Obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the product. Make sure poles, walls, or support columns containing metal or concrete
do not separate the product and wireless access point.
●
The product is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security
system cameras, other wireless networks, and some Bluetooth devices.
●
●
●
The printer driver is installed on the computer.
You have selected the correct printer port.
The computer and product connect to the same wireless network.
278
Chapter 14 Solve problems
ENWW
The control panel displays the message: The wireless feature on this
product has been turned off
1. Touch the Wireless Menu button.
2. Touch the Turn Wireless On/Off button, and then touch the On button.
The product does not print after the wireless configuration completes
1. Make sure the product is turned on and in the ready state.
2. Make sure you are connecting to the correct wireless network.
3. Make sure that the wireless network is working correctly.
a. Open the Network Setup menu, and then open the Wireless Menu item.
b. Select the Run Network Test item to test the wireless network. The product prints a report
with the results.
4. Make sure that the correct port or product is selected.
a. From the list of printers on your computer, right-click the name of this product, click
Properties, and then open the Ports tab.
b. Make sure the box is checked next to Virtual printer port for USB.
5. Make sure that your computer is working correctly. If necessary, restart your computer.
The product does not print, and the computer has a third-party firewall
installed
1. Update the firewall with the most recent update available from the manufacturer.
2. If programs request firewall access when you install the product or try to print, make sure you
allow the programs to run.
3. Temporarily turn off the firewall, and then install the wireless product on the computer. Enable
the firewall when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or
product
Make sure that the router or product connects to the same network that your computer connects to.
1. Open the Reports menu, and select the Configuration Report item to print the report.
2. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for your computer.
3. If the SSIDs are not the same, the devices are not connecting to the same network. Reconfigure
the wireless setup for your product.
Solve wireless network problems
ENWW
279
Cannot connect more computers to the wireless product
1. Make sure that the other computers are within the wireless range and that no obstacles block
the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access
point.
2. Make sure the product is turned on and in the ready state.
3. Turn off any third-party firewalls on your computer.
4. Make sure that the wireless network is working correctly.
a. On the product control panel, open the Network Setup menu, and then open the Wireless
Menu item.
b. Select the Run Network Test item to test the wireless network. The product prints a report
with the results.
5. Make sure that the correct port or product is selected.
a. From the list of printers on your computer, right-click the name of this product, click
Properties, and then open the Ports tab.
b. Click the Configure Port button to verify that the IP address matches the IP address listed
on the Run Network Test report.
6. Make sure that your computer is working correctly. If necessary, restart your computer.
The wireless product loses communication when connected to a VPN
●
Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
●
●
Make sure the wireless router is turned on and has power.
The network might be hidden. However, you can still connect to a hidden network.
280
Chapter 14 Solve problems
ENWW
The wireless network is not functioning
1. To verify if the network has lost communication, try connecting other devices to the network.
2. Test network communication by pinging the network.
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and
then type cmd.
b. Type ping followed by the service set identifier (SSID) for your network.
c. If the window displays round-trip times, the network is working.
3. Make sure that the router or product connects to the same network that your computer connects
to.
a. Open the Reports menu, and select the Configuration Report item to print the report.
b. Compare the service set identifier (SSID) on the configuration report to the SSID in the
printer configuration for your computer.
c. If the SSIDs are not the same, the devices are not connecting to the same network.
Reconfigure the wireless setup for your product.
Solve wireless network problems
ENWW
281
Solve product software problems with Windows
Problem
Solution
A printer driver for the product is Reinstall the product software.
not visible in the Printer folder
NOTE: Close any applications that are running. To close an application that has an icon in the
system tray, right-click the icon, and select Close or Disable.
Try plugging the USB cable into a different USB port on the computer.
Reinstall the product software.
An error message was
displayed during the software
installation
NOTE: Close any applications that are running. To close an application that has an icon in the task
bar, right-click the icon, and select Close or Disable.
Check the amount of free space on the drive where you are installing the product software. If
necessary, free up as much space as you can, and reinstall the product software.
If necessary, run the Disk Defragmenter, and reinstall the product software.
Print a Configuration page, and verify the product functionality.
The product is in Ready mode,
but nothing prints
Verify that all of the cables are correctly seated and within specifications. This includes the USB and
power cables. Try a new cable.
Verify the IP Address on the Configuration Page matches the IP address for the software port. Use
one of the following procedures:
Windows XP, Windows Server
2003, Windows Server 2008,
and Windows Vista
1. Click Start.
2. Click Settings.
3. Click Printers and Faxes (using the default Start menu view)
or click Printers (using the Classic Start menu view).
4. Right-click the product driver icon, and then select Properties.
5. Click the Ports tab, and then click Configure Port.
6. Verify the IP address, and then click OK or Cancel.
7. If the IP Addresses are not the same, delete the driver, and
reinstall the driver using the correct IP address.
Windows 7
1. Click Start.
2. Click Devices and Printers.
3. Right-click the product driver icon, and then select Printer
properties.
4. Click the Ports tab, and then click Configure Port.
5. Verify the IP address, and then click OK or Cancel.
6. If the IP Addresses are not the same, delete the driver, and
reinstall the driver using the correct IP address.
282
Chapter 14 Solve problems
ENWW
Solve product software problems with Mac
●
●
●
●
●
●
The printer driver is not listed in the Print & Fax list
1. Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/
PPDs/Contents/Resources. If necessary, reinstall the software.
2. If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the
software.
The product name does not appear in the product list in the Print & Fax
list
1. Make sure that the cables are connected correctly and the product is on.
2. Print a configuration page to check the product name. Verify that the name on the configuration
page matches the product name in the Print & Fax list.
3. Replace the USB or network cable with a high-quality cable.
The printer driver does not automatically set up the selected product in
the Print & Fax list
1. Make sure that the cables are connected correctly and the product is on.
2. Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/
PPDs/Contents/Resources. If necessary, reinstall the software.
3. If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the
software.
4. Replace the USB or network cable with a high-quality cable.
Solve product software problems with Mac
ENWW
283
A print job was not sent to the product that you wanted
1. Open the print queue and restart the print job.
2. Another product with the same or similar name might have received your print job. Print a
configuration page to check the product name. Verify that the name on the configuration page
matches the product name in the Print & Fax list.
When connected with a USB cable, the product does not appear in the
Print & Fax list after the driver is selected.
Software troubleshooting
▲
Make sure that your Mac operating system is Mac OS X 10.5 or later.
Hardware troubleshooting
1. Make sure that the product is turned on.
2. Make sure that the USB cable is connected correctly.
3. Make sure that you are using the appropriate high-speed USB cable.
4. Make sure that you do not have too many USB devices drawing power from the chain.
Disconnect all of the devices from the chain, and connect the cable directly to the USB port on
the computer
5. Check to see if more than two non-powered USB hubs are connected in a row on the chain.
Disconnect all of the devices from the chain, and then connect the cable directly to the USB port
on the computer.
NOTE: The iMac keyboard is a non-powered USB hub.
You are using a generic printer driver when using a USB connection
If you connected the USB cable before you installed the software, you might be using a generic
printer driver instead of the driver for this product.
1. Delete the generic printer driver.
2. Reinstall the software from the product CD. Do not connect the USB cable until the software
installation program prompts you.
3. If multiple printers are installed, make sure that you have selected the correct printer in the
Format For drop-down menu in the Print dialog box.
284
Chapter 14 Solve problems
ENWW
Order parts, accessories, and supplies
Order supplies and paper
Order genuine HP parts or accessories
Order through service or support providers
Contact an HP-authorized service or support provider.
Part numbers
Item
Part number
Cartridge number
Description
Print
CE410A
CE410X
305A
Standard-capacity black print cartridge with HP
ColorSphere toner
cartridges
305X
High-capacity black print cartridge with HP ColorSphere
toner
CE411A
CE412A
CE413A
CB423A
CF106A
305A
305A
305A
Cyan print cartridge with HP ColorSphere toner
Yellow print cartridge with HP ColorSphere toner
Magenta print cartridge with HP ColorSphere toner
256 MB memory DIMM
Memory
Paper-
250-sheet paper feeder (optional Tray 3)
handling
accessories
USB cable
8121-0868
2-meter A-to-B cable
yield depends on specific use.
286
Appendix A Supplies and accessories
ENWW
Hewlett-Packard limited warranty statement
HP PRODUCT
DURATION OF LIMITED WARRANTY
One year from date of purchase
HP LaserJet Pro 300 color MFP M375nw and HP LaserJet
Pro 400 color MFP M475dn, and M475dw
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from
defects in materials and workmanship after the date of purchase, for the period specified above. If HP
receives notice of such defects during the warranty period, HP will, at its option, either repair or
replace products which prove to be defective. Replacement products may be either new or equivalent
in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date
of purchase, for the period specified above, due to defects in material and workmanship when
properly installed and used. If HP receives notice of such defects during the warranty period, HP will
replace software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is
unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will
be entitled to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) operation outside of the published environmental specifications for the
product, or (e) improper site preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND
NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Some countries/regions, states or provinces do not allow limitations on the duration of an implied
warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific
legal rights and you might also have other rights that vary from country/region to country/region, state
to state, or province to province.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for
this product and where HP has marketed this product. The level of warranty service you receive may
vary according to local standards. HP will not alter form, fit or function of the product to make it
operate in a country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT
ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT
WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE,
WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
288
Appendix B Service and support
ENWW
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION
TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.
Hewlett-Packard limited warranty statement
ENWW
289
HP's Premium Protection Warranty: LaserJet print
cartridge limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or
operation outside of the published environmental specifications for the printer product or (c) exhibit
wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description
of the problem and print samples) or contact HP customer support. At HP's option, HP will either
replace products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION
TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.
290
Appendix B Service and support
ENWW
Data stored on the print cartridge
The HP print cartridges used with this product contain a memory chip that assists in the operation of
the product.
In addition, this memory chip collects a limited set of information about the usage of the product,
which might include the following: the date when the print cartridge was first installed, the date when
the print cartridge was last used, the number of pages printed using the print cartridge, the page
coverage, the printing modes used, any printing errors that might have occurred, and the product
model. This information helps HP design future products to meet our customers' printing needs.
The data collected from the print cartridge memory chip does not contain information that can be
used to identify a customer or user of the print cartridge or their product. However, a customer can
choose not to store usage data on the memory chip through the control panel.
HP collects a sampling of the memory chips from print cartridges returned to HP's free return and
are read and studied in order to improve future HP products. HP partners who assist in recycling this
print cartridge might have access to this data, as well.
Any third party possessing the print cartridge might have access to the anonymous information on the
memory chip.
Data stored on the print cartridge
ENWW
291
End User License Agreement
PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User
License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you
represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product
(“Software”). This EULA does not apply if there is a separate license agreement between you and HP
or its suppliers for the Software, including a license agreement in online documentation. The term
“Software” may include (i) associated media, (ii) a user guide and other printed materials, and (iii)
“online” or electronic documentation (collectively “User Documentation”).
RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO
ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING,
OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS EULA. IF YOU
DO NOT ACCEPT THIS EULA, DO NOT INSTALL, DOWNLOAD, OR OTHERWISE USE THE
SOFTWARE. IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA,
PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN
DAYS FOR A REFUND OF THE PURCHASE PRICE; IF THE SOFTWARE IS INSTALLED ON OR
MADE AVAILABLE WITH ANOTHER HP PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED
PRODUCT.
1. THIRD PARTY SOFTWARE. The Software may include, in addition to HP proprietary software
(“HP Software”), software under licenses from third parties (“Third Party Software” and “Third
Party License”). Any Third Party Software is licensed to you subject to the terms and conditions
of the corresponding Third Party License. Generally, the Third Party License is in a file such as
“license.txt” or a “readme” file. You should contact HP support if you cannot find a Third Party
License. If the Third Party Licenses include licenses that provide for the availability of source
code (such as the GNU General Public License) and the corresponding source code is not
included with the Software, then check the product support pages of HP's website (hp.com) to
learn how to obtain such source code.
2. LICENSE RIGHTS. You will have the following rights provided you comply with all terms and
conditions of this EULA:
a. Use. HP grants you a license to Use one copy of the HP Software. “Use” means installing,
copying, storing, loading, executing, displaying, or otherwise using the HP Software. You
may not modify the HP Software or disable any licensing or control feature of the
HP Software. If this Software is provided by HP for Use with an imaging or printing product
(for example, if the Software is a printer driver, firmware, or add-on), the HP Software may
only be used with such product (“HP Product”). Additional restrictions on Use may appear
in the User Documentation. You may not separate component parts of the HP Software for
Use. You do not have the right to distribute the HP Software.
b. Copying. Your right to copy means you may make archival or back-up copies of the
HP Software, provided each copy contains all the original HP Software’s proprietary notices
and is used only for back-up purposes.
3. UPGRADES. To Use HP Software provided by HP as an upgrade, update, or supplement
(collectively “Upgrade”), you must first be licensed for the original HP Software identified by HP
as eligible for the Upgrade. To the extent the Upgrade supersedes the original HP Software, you
may no longer use such HP Software. This EULA applies to each Upgrade unless HP provides
other terms with the Upgrade. In case of a conflict between this EULA and such other terms, the
other terms will prevail.
292
Appendix B Service and support
ENWW
4. TRANSFER.
a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer
of the HP Software to another end user. Any transfer will include all component parts,
media, User Documentation, this EULA, and if applicable, the Certificate of Authenticity.
The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer,
the end user receiving the transferred Software will agree to this EULA. Upon transfer of
the HP Software, your license is automatically terminated.
b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for
commercial timesharing or bureau use. You may not sublicense, assign or otherwise
transfer the HP Software except as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and User
Documentation are owned by HP or its suppliers and are protected by law, including applicable
copyright, trade secret, patent, and trademark laws. You will not remove any product
identification, copyright notice, or proprietary restriction from the Software.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or
disassemble the HP Software, except and only to the extent that the right to do so is allowed
under applicable law.
7. CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information
you provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of
support services related to the Software or the HP Product. All such information will be subject to
HP’s privacy policy. HP will not use such information in a form that personally identifies you
except to the extent necessary to enhance your Use or provide support services.
8. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire
liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will
be limited to the greater of the amount actually paid by you for the Product or U.S. $5.00. TO
THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOST PROFITS, LOST DATA,
BUSINESS INTERRUPTION, PERSONAL INJURY, OR LOSS OF PRIVACY) RELATED IN
ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF HP OR ANY
SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF
THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states or other
jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
9. U.S. GOVERNMENT CUSTOMERS. Software was developed entirely at private expense. All
Software is commercial computer software within the meaning of the applicable acquisition
regulations. Accordingly, pursuant to US FAR 48 CFR 12.212 and DFAR 48 CFR 227.7202, use,
duplication and disclosure of the Software by or for the U.S. Government or a U.S. Government
subcontractor is subject solely to the terms and conditions set forth in this End User License
Agreement, except for provisions which are contrary to applicable mandatory federal laws.
End User License Agreement
ENWW
293
10. COMPLIANCE WITH EXPORT LAWS. You will comply with all laws, rules, and regulations (i)
applicable to the export or import of the Software, or (ii) restricting the Use of the Software,
including any restrictions on nuclear, chemical, or biological weapons proliferation.
11. RESERVATION OF RIGHTS. HP and its suppliers reserve all rights not expressly granted to
you in this EULA.
© 2009 Hewlett-Packard Development Company, L.P.
Rev. 04/09
294
Appendix B Service and support
ENWW
OpenSSL
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit
(http://www.openssl.org/)
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED
OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN
NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND
ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young ([email protected]). This
product includes software written by Tim Hudson ([email protected]).
OpenSSL
ENWW
295
Customer support
Get telephone support for your country/region
Country/region phone numbers are on the flyer that was in
Have the product name, serial number, date of purchase,
and problem description ready.
Get 24-hour Internet support
Get support for products used with a Macintosh computer
Download software utilities, drivers, and electronic
information
Order additional HP service or maintenance agreements
Register your product
296
Appendix B Service and support
ENWW
Physical specifications
Table C-1 Physical specifications
Product
Height
Depth
Width
Weight
HP LaserJet Pro 300
color MFP M375nw
500 mm (19.7 inches)
483 mm (19.0 inches)
420 mm (16.5 inches)
28.2 kg (62.2 lb)
HP LaserJet Pro 400
color MFP M475dn
500 mm (19.7 inches)
500 mm (19.7 inches)
483 mm (19.0 inches)
483 mm (19.0 inches)
420 mm (16.5 inches)
420 mm (16.5 inches)
29.5 kg (65.0 lb)
29.5 kg (65.0 lb)
HP LaserJet Pro 400
color MFP M475dw
Power consumption, electrical specifications, and
acoustic emissions
for current information.
CAUTION: Power requirements are based on the country/region where the product is sold. Do not
convert operating voltages. This will damage the product and void the product warranty.
Environmental specifications
Recommended
15° to 32.5° C
(59° to 90.5° F)
20 to 70%
Operating
Storage
Temperature
15° to 32.5° C
(59° to 90.5° F)
10 to 80%
–20° to 40° C
(–4° to 104° F)
95% or less
Relative humidity
Altitude
0 to 3048 m (0 to 10,000 ft)
1
Values are subject to change.
298
Appendix C Product specifications
ENWW
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy. If this equipment is not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
●
●
●
●
Reorient or relocate the receiving antenna.
Increase separation between equipment and receiver.
Connect equipment to an outlet on a circuit different from that to which the receiver is located.
Consult your dealer or an experienced radio/TV technician.
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could
void the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize impacts on our
environment.
Ozone production
This product generates no appreciable ozone gas (O3).
Power consumption
Power usage drops significantly while in Ready or Sleep mode, which saves natural resources and
saves money without affecting the high performance of this product. Hewlett-Packard printing and
imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental
Protection Agency's ENERGY STAR specifications for imaging equipment. The following mark will
appear on ENERGY STAR qualified imaging products:
300
Appendix D Regulatory information
ENWW
Additional ENERGY STAR qualified imaging product model information is listed at:
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge. HP does not
recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the print cartridge. If print quality begins to degrade and is no longer
acceptable, consider replacing the print cartridge.
Paper use
This product’s manual/automatic duplex feature (two-sided printing) and N-up printing (multiple pages
printed on one page) capability can reduce paper usage and the resulting demands on natural
resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies
It’s easy to return and recycle your HP LaserJet print cartridges after use—free of charge—with
HP Planet Partners. Multilingual program information and instructions are included in every new
HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further
when you return multiple cartridges together rather than separately.
HP is committed to providing inventive, high-quality products and services that are environmentally
sound, from product design and manufacturing to distribution, customer use and recycling. When you
participate in the HP Planet Partners program, we ensure your HP LaserJet print cartridges are
recycled properly, processing them to recover plastics and metals for new products and diverting
millions of tons of waste from landfills. Since this cartridge is being recycled and used in new
materials, it will not be returned to you. Thank you for being environmentally responsible!
NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use
this label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty
returns. For information about recycling your HP inkjet cartridges please go to http://www.hp.com/
Environmental product stewardship program
ENWW
301
Return and recycling instructions
United States and Puerto Rico
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or
more HP LaserJet print cartridges after use. Please follow the applicable instructions below.
Multiple returns (more than one cartridge)
1. Package each HP LaserJet print cartridge in its original box and bag.
2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg
(70 lb).
3. Use a single pre-paid shipping label.
OR
1-800-340-2445 (holds up to 31 kg (70 lb) of HP LaserJet print cartridges).
2. Use a single pre-paid shipping label.
Single returns
1. Package the HP LaserJet print cartridge in its original bag and box.
2. Place the shipping label on the front of the box.
Shipping
For US and Puerto Rico HP LaserJet print cartridge recycling returns, use the pre-paid, pre-
addressed shipping label contained in the box. To use the UPS label, give the package to the UPS
driver during your next delivery or pick-up, or take it to an authorized UPS drop-off center.
(Requested UPS Ground pickup will be charged normal pick-up rates) For the location of your local
If you are returning the package with the FedEx label, give the package to either the U.S. Postal
Service carrier or FedEx driver during your next pick-up or delivery. (Requested FedEx Ground
pickup will be charged normal pick-up rates). Or, you can drop off your packaged print cartridge(s) at
any U.S. Post Office or any FedEx shipping center or store. For the location of your nearest U.S. Post
For more information, or to order additional labels or boxes for bulk returns, visit www.hp.com/recycle
or call 1-800-340-2445. Information subject to change without notice.
Residents of Alaska and Hawaii
Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal
Service provides no-cost cartridge return transportation services under an arrangement with HP for
Alaska and Hawaii.
302
Appendix D Regulatory information
ENWW
Non-U.S. returns
To participate in HP Planet Partners return and recycling program, just follow the simple directions in
the recycling guide (found inside the packaging of your new product supply item) or visit
www.hp.com/recycle. Select your country/region for information on how to return your HP LaserJet
printing supplies.
Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper
according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
This HP product contains a battery that might require special handling at end-of-life. The batteries
contained in or supplied by Hewlett-Packard for this product include the following:
HP LaserJet Pro 300 color MFP M375 and HP LaserJet Pro 400 color MFP M475
Type
Carbon monofluoride lithium
Weight
0.8 g
Location
User-removable
On formatter board
No
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the
Environmental product stewardship program
ENWW
303
Disposal of waste equipment by users in private households in the
European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of
with your other household waste. Instead, it is your responsibility to dispose of your waste equipment
by handing it over to a designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the time of disposal will
help to conserve natural resources and ensure that it is recycled in a manner that protects human
health and the environment. For more information about where you can drop off your waste
equipment for recycling, please contact your local city office, your household waste disposal service
or the shop where you purchased the product.
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No
1907/2006 of the European Parliament and the Council). A chemical information report for this
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example,
304
Appendix D Regulatory information
ENWW
For more information
To obtain information about these environmental topics:
●
●
●
●
●
Product environmental profile sheet for this and many related HP products
HP’s commitment to the environment
HP’s environmental management system
HP’s end-of-life product return and recycling program
Material Safety Data Sheets
Environmental product stewardship program
ENWW
305
Declaration of conformity
Declaration of Conformity
according to ISO/IEC 17050-1 and EN 17050-1
Hewlett-Packard Company DoC#: BOISB-1002-03-rel.1.0
Manufacturer's Name:
Manufacturer's Address:
11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA
declares, that the product
Product Name:
HP LaserJet Pro 400 color MFP M475dn
BOISB-1002-03
Regulatory Model Number2)
BOISB-0903-00 – (US-Fax Module LIU)
BOISB-0903-01 – (EURO-Fax Module LIU)
ALL
Product Options:
Print Cartridges:
CE410A, CE410X, CE411A, CE412A, CE413A
conforms to the following Product Specifications:
SAFETY: IEC 60950-1:2005 / EN60950-1: 2006+A11
IEC 60825-1:2007 / EN 60825-1:2007 (Class 1 Laser/LED Product)
IEC 62311:2007 / EN62311:2008
GB4943-2001
CISPR22:2005 +A1 / EN55022:2006 +A1 - Class B1)
EN 61000-3-2:2006
EMC:
EN 61000-3-3:2008
EN 55024:1998 +A1 +A2
FCC Title 47 CFR, Part 15 Class B1) / ICES-003, Issue 4
GB9254-2008, GB17625.1-2003
ES 203 021; FCC Title 47 CFR, Part 683)
Regulation (EC) No. 1275/2008
TELECOM:
ENERGY USE:
ENERGY STAR® Qualified Imaging Equipment Typical Electricity Consumption (TEC) Test
Procedure
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC, the
R&TTE Directive 1999/5/EC (Annex II), the EuP Directive 2005/32/EC and carries the CE-Marking accordingly.
306
Appendix D Regulatory information
ENWW
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired
operation.
1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2. For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product
name or the product number(s).
3. Telecom approvals and standards appropriate for the target countries/regions have been applied to this product, in addition to those
listed above.
4. This product uses an analog fax accessory module which Regulatory Model numbers are: BOISB-0903-00 (US-LIU) or
BOISB-0903-01 (EURO LIU), as needed to meet technical regulatory requirements for the countries/regions this product will be sold.
Boise, Idaho USA
October 2011
For regulatory topics only:
European Contact:
Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-
TRE / Standards Europe, Herrenberger Straße 140, D-71034, Böblingen (FAX: +49-7031-14-3143)
USA Contact:
Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho
83707-0015 (Phone: 208-396-6000)
Declaration of conformity
ENWW
307
Declaration of conformity (wireless models)
Declaration of Conformity
according to ISO/IEC 17050-1 and EN 17050-1
Manufacturer's Name:
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA
DoC#: BOISB-1002-02&-04 Rel.1.0
Manufacturer's Address:
declares, that the product
Product Name:
HP LaserJet Pro 300 color MFP M375nw
HP LaserJet Pro 400 color MFP M475dw
BOISB-1002-02, BOISB-1002-04
BOISB-0903-00 – (US-Fax Module LIU)
BOISB-0903-01 – (EURO-Fax Module LIU)
SDGOB – 0892 – (Radio Module)
ALL
Regulatory Model Number2)
Product Options:
Print Cartridges:
CE410A, CE410X, CE411A, CE412A, CE413A
conforms to the following Product Specifications:
SAFETY: IEC 60950-1:2005 / EN60950-1: 2006+A11
IEC 60825-1:2007 / EN 60825-1:2007 (Class 1 Laser/LED Product)
IEC 62311:2007 / EN 62311:2008
GB4943-2001
CISPR22:2005 +A1 / EN55022:2006 +A1 - Class B1)
EN 61000-3-2:2006
EMC:
EN 61000-3-3:2008
EN 55024:1998 +A1 +A2
FCC Title 47 CFR, Part 15 Class B1) / ICES-003, Issue 4
GB9254-2008, GB17625.1-2003
ES 203 021; FCC Title 47 CFR, Part 683)
TELECOM:
Radio5)
EN 301 489-1:V1.8.1 (2008-04) / EN 301 489-17:V2.1.1 (2009-05)
EN 300 328: V1.7.1 (2006-10)
FCC Title 47 CFR, Part 15 Subpart C (Section 15.247) / IC: RSS-210
Regulation (EC) No. 1275/2008
ENERGY USE:
ENERGY STAR® Qualified Imaging Equipment Typical Electricity Consumption (TEC) Test
Procedure
308
Appendix D Regulatory information
ENWW
Supplementary Information:
The product herewith complies with the requirements of the R&TTE; Directive 1999/5/EC Annex II and Annex IV, EMC Directive
2004/108/EC, the Low Voltage Directive 2006/95/EC, the EuP Directive 2005/32/EC and carries the CE-Marking
accordingly.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired
operation.
1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2. For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product
name or the product number(s).
3. Telecom approvals and standards appropriate for the target countries/regions have been applied to this product, in addition to those
listed above.
4. This product uses an analog fax accessory module which Regulatory Model numbers are: BOISB-0903-00 (US-LIU) or
BOISB-0903-01 (EURO LIU), as needed to meet technical regulatory requirements for the countries/regions this product will be sold.
5. This product uses a radio module device which Regulatory Model number is SDGOB-0892 as needed to meet technical regulatory
requirements for the countries/regions this product will be sold.
Boise, Idaho USA
October 2011
For regulatory topics only:
European Contact:
Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-
TRE / Standards Europe, Herrenberger Straße 140, D-71034, Böblingen (FAX: +49-7031-14-3143)
USA Contact:
Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho
83707-0015 (Phone: 208-396-6000)
Declaration of conformity (wireless models)
ENWW
309
Safety statements
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
has implemented regulations for laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The device is certified as a “Class 1” laser
product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation
emitted inside the device is completely confined within protective housings and external covers, the
laser beam cannot escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those
specified in this user guide may result in exposure to hazardous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». »
VCCI statement (Japan)
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the
product label. The product uses either 100-127 Vac or 220-240 Vac and 50/60 Hz.
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the
product.
Power cord statement (Japan)
310
Appendix D Regulatory information
ENWW
EMC statement (Korea)
Laser statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP LaserJet Pro 300 color MFP M375nw, HP LaserJet Pro 400 color MFP M475dn, M475dw,
laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen
suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on
määritetty standardin EN 60825-1 (2007) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för
osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet Pro 300 color MFP M375nw, HP LaserJet Pro 400 color MFP M475dn, M475dw -
kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa
ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota
väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja,
käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig
laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m
W Luokan 3B laser.
Safety statements
ENWW
311
GS statement (Germany)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz
vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt
nicht im unmittelbaren Gesichtsfeld platziert warden.
Substances Table (China)
Restriction on Hazardous Substances statement (Turkey)
Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur
Restriction on Hazardous Substances statement (Ukraine)
Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких
небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою
Кабінету Міністрів України від 3 грудня 2008 № 1057
312
Appendix D Regulatory information
ENWW
Additional statements for telecom (fax) products
EU Statement for Telecom Operation
This product is intended to be connected to the analog Public Switched Telecommunication Networks
(PSTN) of European Economic Area (EEA) countries/regions.
It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and carries appropriate CE
conformity marking.
For more details see Declaration of Conformity issued by the manufacturer in another section of this
manual.
However due to differences between individual national PSTNs the product may not guarantee
unconditional assurance of successful operation on every PSTN termination point. Network
compatibility depends on the correct setting being selected by the customer in preparation of its
connection to the PSTN. Please follow the instructions provided in the user manual.
If you experience network compatibility issues, please contact your equipment supplier or Hewlett-
Packard help desk in the country/region of operation.
Connecting to a PSTN termination point may be the subject of additional requirements set out by the
local PSTN operator.
New Zealand Telecom Statements
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has
accepted that the item complies with minimum conditions for connection to its network. It indicates no
endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it
provides no assurance that any item will work correctly in all respects with another item of
Telepermitted equipment of a different make or model, nor does it imply that any product is
compatible with all of Telecom’s network services.
This equipment may not provide for the effective hand-over of a call to another device connected to
the same line.
This equipment shall not be set up to make automatic calls to the Telecom “111” Emergency Service.
This product has not been tested to ensure compatibility with the FaxAbility distinctive ring service for
New Zealand.
Additional FCC statement for telecom products (US)
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
On the back of this equipment is a label that contains, among other information, a product identifier in
the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone
company.
The REN is used to determine the quantity of devices, which may be connected to the telephone line.
Excessive RENs on the telephone line may result in the devices not ringing in response to an
incoming call. In most, but not all, areas, the sum of the RENs should not exceed five (5.0). To be
Additional statements for telecom (fax) products
ENWW
313
certain of the number of devices that may be connected to the line, as determined by the total RENs,
contact the telephone company to determine the maximum REN for the calling area.
This equipment uses the following USOC jacks: RJ11C.
An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment
is designed to be connected to the telephone network or premises wiring using a compatible modular
jack, which is Part 68 compliant. This equipment cannot be used on telephone company-provided
coin service. Connection to Party Line Service is subject to state tariffs.
If this equipment causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. If advance notice is not practical,
the telephone company will notify the customer as soon as possible. Also, you will be advised of your
right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that
could affect the operation of the equipment. If this happens, the telephone company will provide
advance notice in order for you to make the necessary modifications in order to maintain
uninterrupted service.
If trouble is experienced with this equipment, please see the numbers in this manual for repair and
(or) warranty information. If the trouble is causing harm to the telephone network, the telephone
company may request you remove the equipment from the network until the problem is resolved.
The customer can do the following repairs: Replace any original equipment that came with the device.
This includes the print cartridge, the supports for trays and bins, the power cord, and the telephone
cord. It is recommended that the customer install an AC surge arrestor in the AC outlet to which this
device is connected. This is to avoid damage to the equipment caused by local lightning strikes and
other electrical surges.
Telephone Consumer Protection Act (US)
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer
or other electronic device, including fax machines, to send any message unless such message clearly
contains, in a margin at the top or bottom of each transmitted page or on the first page of the
transmission, the date and time it is sent and an identification of the business, other entity, or
individual sending the message and the telephone number of the sending machine or such business,
or other entity, or individual. (The telephone number provided cannot be a 900 number or any other
number for which charges exceed local or long distance transmission charges).
Industry Canada CS-03 requirements
Notice: The Industry Canada label identifies certified equipment. This certification means the
equipment meets certain telecommunications network protective, operational, and safety
requirements as prescribed in the appropriate Terminal Equipment Technical Requirement
document(s). The Department does not guarantee the equipment will operate to the user’s
satisfaction. Before installing this equipment, users should ensure that it is permissible for the
equipment to be connected to the facilities of the local telecommunications company. The equipment
must also be installed using an acceptable method of connection. The customer should be aware that
compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier.
Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give
314
Appendix D Regulatory information
ENWW
the telecommunications company cause to request the user to disconnect the equipment. Users
should ensure for their own protection that the electrical ground connections of the power utility,
telephone lines, and internal metallic water pipe system, if present, are connected together. This
precaution can be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate. The Ringer Equivalence
Number (REN) of this device is 0.0.
Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an
indication of the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the requirement
that the sum of the Ringer Equivalence Number of all the devices does not exceed five (5.0). The
standard connecting arrangement code (telephone jack type) for equipment with direct connections to
the telephone network is CA11A.
Vietnam Telecom wired/wireless marking for ICTQC Type approved
products
Additional statements for telecom (fax) products
ENWW
315
Additional statements for wireless products
FCC compliance statement—United States
Exposure to radio frequency radiation
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure
limits. Nevertheless, the device shall be used in such a manner that the potential for human contact
during normal operation is minimized.
In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human
proximity to the antenna shall not be less than 20 cm ( (8 in)) during normal operation.
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
CAUTION: Based on Section 15.21 of the FCC rules, changes of modifications to the operation of
this product without the express approval by Hewlett-Packard Company may invalidate its authorized
use.
Australia statement
This device incorporates a radio-transmitting (wireless) device. For protection against radio
transmission exposure, it is recommended that this device be operated no less than 20 cm from the
head, neck, or body.
Brazil ANATEL statement
Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra
interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a
sistemas operando em caráter primário.
Canadian statements
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions
from digital apparatus as set out in the radio interference regulations of the Canadian Department of
Communications. The internal wireless radio complies with RSS 210 of Industry Canada.
Pour l´usage d´intérieur. Le présent appareil numérique n´émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de Classe B prescribes dans le
règlement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada.
Le composant RF interne est conforme à la norme CNR-210 d´Industrie Canada.
European Union regulatory notice
The telecommunications functionality of this product may be used in the following EU and EFTA
countries/regions:
316
Appendix D Regulatory information
ENWW
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,
Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden,
Switzerland, and United Kingdom.
Notice for use in France
For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This equipment may be
used indoor for the entire 2400-2483.5 MHz frequency band (channels 1-13). For outdoor use, only
2400-2454 MHz frequency band (channels 1-9) may be used. For the latest requirements, see
L'utilisation de cet equipement (2.4 GHz Wireless LAN) est soumise à certaines restrictions : Cet
équipement peut être utilisé à l'intérieur d'un bâtiment en utilisant toutes les fréquences de
2400-2483.5 MHz (Chaine 1-13). Pour une utilisation en environnement extérieur, vous devez utiliser
les fréquences comprises entre 2400-2454 MHz (Chaine 1-9). Pour les dernières restrictions, voir,
Notice for use in Russia
Существуют определенные ограничения по использованию беспроводных сетей (стандарта
802.11 b/g) с рабочей частотой 2,4 ГГц: Данное оборудование может использоваться внутри
помещений с использованием диапазона частот 2400-2483,5 МГц (каналы 1-13). При
использовании внутри помещений максимальная эффективная изотропно–излучаемая
мощность (ЭИИМ) должна составлять не более 100мВт.
Korean statement
Additional statements for wireless products
ENWW
317
Index
A
replacing 92
storage 91
configuring
accessories
ordering 285, 286
advanced setup
fax 19
AirPrint 52, 57
answering machines, connecting
warranty 290
connecting to a wireless network
connectivity
USB 64
contrast settings
copy 154
cautions iii
change
checklist
clean
cleaning
color
fax 182
control panel
help 12
menus 14
B
billing codes, fax
using 183
adjusting 140
bin, output
manage 139
copies
changing number of
(Windows) 111
locating
booklets
busy signals, redialing options
matching 144
printing in grayscale
(Windows) 124
using 139
copying
color options
canceling 149
collation 150
C
canceling
faxes 190
cartridges
color settings
edge-to-edge 154
enlarging 149
one-touch 146
adjusting 263
comparison, product models
photos 156
non-HP 91
recycling 91, 301
Index
ENWW
319
faxing 19
scanning 164
drivers
errors
software 282
European Union, waste disposal
reducing 149
cover pages
changing paper types and
sizes 74
changing settings (Windows)
settings 41
universal 40
extension phones
printing on different paper
(Windows) 129
custom print settings (Windows)
custom-size paper settings
Macintosh 53
F
fax
autoreduction 187
blocking 185
customer support
online 296
canceling 190
D
DSL
darkness, contrast settings
copy 154
faxing 190
duplex printing (double-sided)
fax 182
dialing
E
dia
e-mail, scanning to
error-correction 211
extension phone receiving
factory-set defaults, restoring
forwarding 184
polling 189
printing 198
receiving when you hear fax
tones 199
reports 32
electronic faxes
redialing automatically,
settings 181
sending 195
dimensions 298
DIMMs
Embedded Web Server (EWS)
embedded Web server (EWS)
features 232
enlarging documents
copying 149
installing 236
document feeder
environmental features
environmental stewardship
program 300
resolution 182
jams 253
loading 83
locating
ePrint
door release, locating
dots per inch (dpi)
fax 182
double-sided printing (duplexing)
Mac 55
error report, fax
printing 211
rings-to-answer 185
dpi (dots per inch)
fax 182
320
Index
ENWW
interface ports
IP address
configuring 47
obtaining 65
ISDN
stamp-received 188
fax date, setup
G
grayscale
group-dial entries
creating 178
faxing 190
J
jams
use HP Fax Setup Wizard
deleting 178
editing 178
H
help
document feeder, clearing
locating 252
fax header, setup
use HP Fax Setup Wizard
printing options (Windows)
HP Easy Color
fax time, setup
disabling 143
using 143
HP ePrint
use HP Fax Setup Wizard
K
fax troubleshooting
checklist 200
L
description 52
labels
humidity specifications
environment 298
faxing
printing
(Windows) 126
from a computer (Windows)
landscape orientation
last page
printing on different paper
(Windows) 129
letterhead
lightness
Linux 44
Finnish laser safety statement
firewall 66
first page
printing on different paper
(Windows) 129
fonts
forms
fuser
I
identification cards
copying 148
input tray
loading paper
logs, fax
loading 80
locating
installing
error 211
Index
ENWW
321
Service 26
USB 35
opening printer drivers
(Windows) 109
M
Mac
changing paper types and
menus, control panel
Reports 16
operating environment,
specifications 298
sizes 53
faxing 58
problems, troubleshooting
model
optical character recognition
software 163
ordering
comparison
number, locating
ordering supplies
orientation
output bin
scanning from TWAIN-
supported operating systems
Macintosh
support 296
N
locating
network
outside lines
Macintosh driver settings
watermarks 54
configuring 28
Material Safety Data Sheet
(MSDS) 304
network port
P
page sizes
scaling documents to fit
(Windows) 131
media
pages per minute
custom-size, Macintosh
settings 53
paper
networks
memory
co
py se
ttings 155
covers, using different paper
models supporting
networks, wired
notes iii
custom-size, Macintosh
settings 53
included
installing 236
memory chip, print cartridge
description 291
menu
first and last pages, using
jams 250
printing on preprinted
letterhead or forms
(Windows) 124
copy 30
fax 32
O
obtaining
selecting 265
paper jams. See jams
scan 34
322
Index
ENWW
preprinted paper
product
model comparison
serial number, locating
paper path
paper pickup problems
solving 250
paper size
changing 74
paper sizes
print cartridges
door release, locating
non-HP 91
pulse-dialing 181
selecting 114
Q
quality
paper type
recycling 91, 301
storage 91
changing 262
paper types
warranty 290
R
changing 74
selecting 115
receiving faxes
print job
canceling 53, 108
print media
supported 75
print quality
improving 262
print quality page
print-cartridges
paper, special
PBX
faxing 190
universal 40
phone book, fax
importing 176
blocking
polling 189
reprinting 198
replacing 92
printer driver
configuring wireless network
HP printing supplies returns
and environmental program
phones
printer drivers
phones, downstream
photos
choosing 269
printer drivers (Mac)
settings 53
printer drivers (Windows)
settings 109
redialing
reducing documents
copying 149
copying 156
scanning 167
repeating defects,
troubleshooting 99, 269
repetitive defects,
pixels per inch (ppi), scanning
resolution 164
portrait orientation
ports
power
consumption 298
ppi (pixels per inch), scanning
resolution 164
supported 38
printing
edge-to-edge 154
from USB storage
accessories 136
printing on both sides
problem-solving
troubleshooting 99, 269
reports
fax 32
Index
ENWW
323
software license agreement
Solaris 44
supported operating systems
UNIX 44
reports, fax
TWAIN-compliant software
sending faxes
canceling 190
confirmation 196
delaying 196
forwarding 184
from downstream telephone
Windows 44
error 211
resize documents
Macintosh 53
Windows 131
resizing documents
copying 149
solve
solve problems
serial number, locating
settings
fax 225
solving
walk-up USB printing
problems 274
resolution
fax 182
scanning 164
ring tones
drivers 41
factory-set defaults, restoring
special paper
printin
specifications
priority 41, 49
distinctive 186
environmental 298
physical 298
shortcuts (Windows)
creating 112
S
using 111
speed dials
scale documents
Macintosh 53
Windows 131
scaling documents
copying 149
size 298
size, copy
sizes, media
sleep delay
programming 194
speed-dial entries
status
Home screen, control panel
disabling 234
scanner
scanning
enabling 234
small documents
copying 148
storing
environmental specifications
supplies
software
installing, USB connections
canceling 163
color 164
grayscale 165
methods 162
photos 167
Linux 44
problems 282
scanning from TWAIN or WIA
counterfeit 91
non-HP 91
ordering 285, 286
recycling 91, 301
status, viewing with HP Utility
resolution 164
settings 41, 49
324
Index
ENWW
walk-up USB printing
problems 274
HP Web Jetadmin,
downloading 233
Macintosh customer support
Material Safety Data Sheet
(MSDS) 304
support
online 296
T
TWAIN-compliant software,
two-sided printing
TCP/IP
manually configuring IPv4
parameters 69
technical support
online 296
weight 298
WIA-compliant software, scanning
from 162
U
telephones
UNIX 44
USB
configuring wireless network
Windows
telephones, downstream
temperature specifications
environment 298
tips iii
tone-dialing 181
toner cartridges. See print
cartridges
scanning from TWAIN or WIA
soft
ware 162
supported operating systems
wireless
configuring 28
wireless network
transparencies
trapping 142
USB port
configuring with the setup
wizard 67
Tray 1
USB storage accessories
Wireless Setup Wizard
configuring wireless network
Tray 2
Tray 3
V
VoIP
faxing 191
volume
settings 22
trays
WPS
included
locating
configuring wireless network
W
warnings iii
warranty
troubleshooting
license 292
checklist 247
product 288
watermarks 54
Web printing
fax error-correction setting
faxes 200
jams 250
Index
ENWW
325
326
Index
ENWW
© 2011 Hewlett-Packard Development Company, L.P.
www.hp.com
*CE863-90907*
*CE863-90907*
CE863-90907
|
