hp LaserJet 3015
use
hp LaserJet 3015 all-in-one
User Guide
Copyright Information
Trademark Credits
© Copyright 2003 Hewlett-Packard
Development Company, L.P.
Adobe® and PostScript® are trademarks of
Adobe Systems Incorporated.
Reproduction, adaptation or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
Microsoft®, Windows®, and Windows NT®
are U.S. registered trademarks of Microsoft
Corporation.
The information contained herein is subject
to change without notice.
UNIX® is a registered trademark of The
Open Group.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
All other products mentioned herein may be
trademarks of their respective companies.
A user of the Hewlett-Packard product
associated with this user guide is granted a
license to: a) print hard copies of this user
guide for PERSONAL, INTERNAL or
COMPANY use subject to the restriction not
to sell, re-sell or otherwise distribute the hard
copies; and b) place an electronic copy of
this user guide on a network server, provided
access to the electronic copy is limited to
PERSONAL, INTERNAL users of the
Hewlett-Packard product associated with
this user guide.
Part number: Q2669-90902
Edition 1, 10/2003
Hewlett-Packard Development Company, L.P.
20555 S.H. 249
Houston, TX 77070
Table of contents
Identifying the hp LaserJet 3015 all-in-one ...............................................................................2
Package contents ...............................................................................................................2
Device features .........................................................................................................................3
Identifying the hardware components .......................................................................................4
Identifying the device control panel components ......................................................................5
Identifying the software components ........................................................................................6
Print-media specifications .........................................................................................................7
Using the hp toolbox ...............................................................................................................10
Supported operating systems ...........................................................................................10
Supported browsers .........................................................................................................10
To view the hp toolbox ......................................................................................................10
The hp toolbox sections ....................................................................................................11
Using the device control panel ................................................................................................13
Printing a configuration page ............................................................................................13
Changing the device control panel display language .......................................................14
To print by using manual feed ..........................................................................................18
Printer drivers ..........................................................................................................................20
Changing print settings .....................................................................................................20
Optimizing print quality for media types ..................................................................................23
To gain access to the optimizing feature ..........................................................................23
Device media specifications ....................................................................................................24
Guidelines for using media .....................................................................................................25
Paper ................................................................................................................................25
Labels ...............................................................................................................................25
Transparencies .................................................................................................................2 6
ENWW
iii
Envelopes .........................................................................................................................26
Card stock and heavy media ............................................................................................27
Selecting media for the automatic document feeder (ADF) ....................................................29
Printing on envelopes ..............................................................................................................30
To print on one envelope ..................................................................................................30
Printing on transparencies and labels .....................................................................................33
To print on letterhead and preprinted forms .....................................................................35
Printing on both sides of the media (manual duplexing) .........................................................37
To manually duplex ..........................................................................................................37
To print multiple pages on a single sheet .........................................................................39
Printing booklets ......................................................................................................................40
To print booklets ...............................................................................................................40
Printing watermarks ................................................................................................................42
To use the watermark feature ...........................................................................................42
Loading originals to copy ........................................................................................................44
Starting a copy job ..................................................................................................................46
Canceling a copy job ...............................................................................................................46
Adjusting the copy quality .......................................................................................................47
To adjust the default copy quality .....................................................................................47
Reducing or enlarging copies .................................................................................................49
To change the default copy-collation setting ....................................................................52
To change the default number of copies ..........................................................................53
Copying two-sided originals ....................................................................................................54
Loading originals to scan ........................................................................................................56
Understanding scanning methods ..........................................................................................58
Canceling a scan job ...............................................................................................................59
Scanning from the device control panel ..................................................................................60
Scanning to e-mail ............................................................................................................60
Scanning to a folder ..........................................................................................................60
Scanning by using hp LaserJet Scan software .......................................................................61
Scanning to e-mail ............................................................................................................61
To scan to a file ................................................................................................................61
iv
ENWW
Using TWAIN-compliant and WIA-compliant software .....................................................64
Scanning by using OCR ..........................................................................................................65
Readiris .............................................................................................................................65
Scanner resolution and color ..................................................................................................66
Color .................................................................................................................................67
..................................................................................................................................................70
..........................................................................................................................................7. 0
Cleaning the outside of the device ..........................................................................................72
To clean the exterior .........................................................................................................72
To clean the glass ............................................................................................................72
Cleaning the media path .........................................................................................................73
To clean the media path ...................................................................................................73
Device does not turn on ..........................................................................................................76
Is power reaching the device? ..........................................................................................76
Black lines or dots ............................................................................................................77
Pages print but are totally blank ..............................................................................................78
Pages did not print ..................................................................................................................79
Are media jams present? ..................................................................................................79
Is the print quality poor? ...................................................................................................80
Is the printed page different from what appears onscreen? .............................................80
Onscreen error messages appear ..........................................................................................81
Paper-handling problems exist ...............................................................................................82
Print is skewed (crooked) .................................................................................................82
More than one sheet feeds at one time ............................................................................82
Media curls when fed through device ...............................................................................82
ENWW
v
Media jams occur in the printer ...............................................................................................85
To clear a media jam ........................................................................................................85
To clear other media jams ................................................................................................87
Tips to avoid media jams ..................................................................................................88
Print quality is unacceptable ...................................................................................................89
Light print or fade ..............................................................................................................89
Toner specks ....................................................................................................................89
Dropouts ...........................................................................................................................90
Vertical lines .....................................................................................................................90
Gray background ..............................................................................................................91
Toner smear .....................................................................................................................91
Loose toner .......................................................................................................................92
Vertical repetitive defects .................................................................................................92
Misformed characters .......................................................................................................93
Page skew ........................................................................................................................93
Curl or wave ......................................................................................................................94
Wrinkles or creases ..........................................................................................................94
Toner scatter outline .........................................................................................................95
Resolving common error messages .................................................................................96
Critical error messages .....................................................................................................96
Alert messages .................................................................................................................9 7
Warning messages ...........................................................................................................97
No copy came out ...................................................................................................................99
Does the original have a colored background? ..............................................................100
Copy quality is unacceptable ................................................................................................101
Preventing problems .......................................................................................................101
Copy defects are apparent ....................................................................................................104
Blank pages ....................................................................................................................104
Too light or dark ..............................................................................................................105
Unwanted lines ...............................................................................................................105
Black dots or streaks ......................................................................................................105
Unclear text .....................................................................................................................105
Reduced size ..................................................................................................................105
Scanned image is of poor quality ..........................................................................................106
defect? ............................................................................................................................106
Do graphics look different from the original? ..................................................................106
Part of the image did not scan ..............................................................................................107
vi
ENWW
Does the original have a colored background? ..............................................................107
Is the original too small? .................................................................................................107
Is the media size correct? ...............................................................................................107
The scan takes too long ........................................................................................................108
Is your resolution or color level set too high? .................................................................108
Scan quality is unacceptable ................................................................................................110
Preventing problems .......................................................................................................110
Blank pages ....................................................................................................................110
Too light or dark ..............................................................................................................110
Unwanted lines ...............................................................................................................110
Black dots or streaks ......................................................................................................110
Unclear text .....................................................................................................................110
HP LaserJet 3015 all-in-one .................................................................................................113
................................................................................................................................................117
FCC regulations ....................................................................................................................118
IC CS-03 requirements .........................................................................................................120
Safety statements .................................................................................................................121
Laser safety statement ...................................................................................................121
Canada DOC regulations ...............................................................................................121
Korean EMI statement ....................................................................................................122
Australia .........................................................................................................................1. 23
Declaration of Conformity .....................................................................................................124
Protecting the environment .............................................................................................125
Ozone production ...........................................................................................................125
Energy consumption .......................................................................................................125
Toner consumption .........................................................................................................125
Paper use .......................................................................................................................125
Plastics ...........................................................................................................................125
U.S. returns .....................................................................................................................126
Non-U.S. returns .............................................................................................................126
Paper ..............................................................................................................................126
Material restrictions ........................................................................................................126
Nederlands .....................................................................................................................127
For more information ......................................................................................................127
ENWW
vii
Ordering HP parts and accessories ......................................................................................132
HP LaserJet print cartridges .................................................................................................134
To install a print cartridge ...............................................................................................134
Storing print cartridges ...................................................................................................134
Recycling print cartridges ...............................................................................................134
Saving toner ....................................................................................................................135
Obtaining hardware service ..................................................................................................138
To obtain hardware service ............................................................................................138
Extended warranty ................................................................................................................140
Service information form .......................................................................................................141
viii
ENWW
Identifying the hp LaserJet 3015 all-in-one
Use the following illustration to make sure that the package contents are complete.
Package contents
1
2
3
4
5
6
7
8
9
Print cartridge
Power cord
Getting started guide and support flyer
Media input tray
CD-ROMs containing device software and electronic user guide
Automatic document feeder (ADF) input tray
Fax guide
Phone cord
ADF output support
10 Ouput bin support
11 Control panel cover
12 HP LaserJet 3015 all-in-one
Use the phone cord and the power cord that came with the device. Using other phone cords
or power cords can adversely affect the performance of the device.
Note
Learn more about the device by using these sources of information:
●
●
●
The HP toolbox. Use this software component to perform many of the tasks described in
this user guide and to set print, fax, copy, and scan settings.
The start guide. Use this guide to set up the device, connect it to your computer, and
install the software.
The fax guide. Use this guide to set up and use the fax functions of the device.
2
Chapter 1 Getting to know your device
ENWW
Device features
Speed
●
●
Prints and copies up to 15 pages per minute (ppm)
Paper handling
A 30-page automatic document feeder (ADF), a 150-sheet media
input tray, and a 10-sheet priority input slot
Memory
●
●
32 megabytes (MB) of random-access memory (RAM) (9 MB for the
system and 23 MB of RAM available to the user)
Connectivity
A universal serial bus (USB) port (compatible with 2.0
specifications) and an IEEE 1284-B parallel port (Note: cables are
not included)
Fax
●
Full-functionality fax capabilities with a V.34 fax, including a phone
book, fax polling, and delayed-fax features
ENWW
Device features
3
Identifying the hardware components
Use the following illustrations to identify the device hardware components.
HP LaserJet 3015 all-in-one hardware components
1
2
3
4
5
6
7
8
9
Automatic document feeder (ADF) input tray
ADF media lever
Device control panel
ADF output bin
Print-cartridge-door release
Device output bin
Priority input slot
Media input tray
Parallel port
10 USB port
11 Fax interface ports
12 Power switch
13 Power receptacle
4
Chapter 1 Getting to know your device
ENWW
Identifying the device control panel components
Use the following illustration to learn about the device control panel components.
1
2
Fax controls. Use the fax controls to send and receive faxes and to change commonly used fax
settings. See the fax guide for information about using the fax controls.
Alphanumeric buttons. Use the alphanumeric buttons to type data into the device control panel
display and dial phone numbers for faxing. For information about using alphanumeric key
characters, see the fax guide.
3
4
5
Menu and cancel controls. Use these controls to select menu options, determine the device
status, and cancel the current job.
Copy controls. Use these controls to change commonly used default settings and to start copying.
Scan controls. Use these controls to scan to e-mail or to a folder. For instructions about scanning,
ENWW
Identifying the device control panel components
5
Identifying the software components
The software components that are installed depend on the operating system (OS) and the
Note
installation type. See the start guide for more information.
The following software items are included with the device:
●
●
●
●
●
●
●
HP toolbox
HP LaserJet Scan
TWAIN or WIA scan driver
HP LaserJet Fax
Readiris OCR (not installed with other software; separate installation is required)
Printer drivers (PCL 6, PCL 5e, PostScript Level 2 emulation)
Installer/uninstaller
The PCL 6 printer driver is intalled automatically when you use the Typical option during the
installation of the software. To install the PostScript Level 2 emulation printer driver, select the
Custom option during the installation of the software. To install the PCL 5e printer driver, use
the printer wizard after the software has been installed.
Note
6
Chapter 1 Getting to know your device
ENWW
Print-media specifications
For optimum results, use conventional 75 g/m2 to 90 g/m2 (20 to 24 lb) photocopy paper.
Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles,
dust, wrinkles, curls, or bent edges.
The printer supports a wide range of standard and custom sizes of print media. The capacity
of trays and bins can vary depending on media weight and thickness and environmental
conditions. Smoothness—100 to 250 (Sheffield).
Note
Use only transparencies designed for use with HP LaserJet printers.
Supported paper weights and sizes
Media input tray paper sizes
Media input tray
Dimensions
Weight or thickness
Capacity
60 to 163 g/m2
(16 to 43 lb bond)
Minimum-size paper
76 by 127 mm
(3 by 5 in)
150 sheets
(60 g/m2; 16 lb bond)
60 to 163 g/m2
(16 to 43 lb bond)
Maximum-size paper
216 by 356 mm
(8.5 by 14 in)
150 sheets
(60 g/m2; 16 lb bond)
75 to 120 g/m2
(20 to 32 lb bond)
Minimum-size glossy
paper
76 by 127 mm
(3 by 5 in)
Maximum stack height:
18 mm (0.7 in)
75 to 120 g/m2
(20 to 32 lb bond)
Maximum-size glossy
paper
216 by 356 mm
(8.5 by 14 in)
Maximum stack height:
18 mm (0.7 in)
Minimum-size
transparencies
76 by 127 mm
(3 by 5 in)
0.10 to 0.13 mm thick
(4 to 5 mils thick)
75 sheets
75 sheets
15 envelopes
15 envelopes
60 sheets
60 sheets
60 sheets
60 sheets
Maximum-size
transparencies
216 by 356 mm
(8.5 by 14 in)
0.10 to 0.13 mm thick
(4 to 5 mils thick)
75 to 105 g/m2
(20 to 28 lb bond)
Minimum-size
envelopes
90 by 160 mm
(3.5 by 6.3 in)
75 to 105 g/m2
(20 to 28 lb bond)
Maximum-size
envelopes
178 by 254 mm
(7 by 10 in)
60 to 216 g/m2
(22 to 80 lb cover)
Minimum-size label
76 by 127 mm
(3 by 5 in)
60 to 216 g/m2
(22 to 80 lb cover)
Maximum-size label
216 by 356 mm
(8.5 by 14 in)
135 to 157 g/m2
(36 to 42 lb bond)
Minimum-size card
stock
76 by 127 mm
(3 by 5 in)
135 to 157 g/m2
(36 to 42 lb bond)
Maximum-size card
stock
216 by 356 mm
(8.5 by 14 in)
ENWW
Print-media specifications
7
Priority input slot paper sizes
Priority input slot
Dimensions
Weight or thickness
Capacity
60 to 163 g/m2
(16 to 43 lb bond)
Minimum-size paper
76 by 127 mm
(3 by 5 in)
10 sheets
(75 g/m2; 20 lb bond)
60 to 163 g/m2
(16 to 43 lb bond)
Maximum-size paper
216 by 356 mm
(8.5 by 14 in)
10 sheets
(75 g/m2; 20 lb bond)
75 to 120 g/m2
(20 to 32 lb bond)
Minimum-size glossy
paper
76 by 127 mm
(3 by 5 in)
Maximum stack height:
1.5 mm (0.06 in)
75 to 120 g/m2
(20 to 32 lb bond)
Maximum-size glossy
paper
216 by 356 mm
(8.5 by 14 in)
Maximum stack height:
1.5 mm (0.06 in)
Minimum-size
transparencies
76 by 127 mm
(3 by 5 in)
0.10 to 0.13 mm thick
(4 to 5 mils thick)
5 sheets
Maximum-size
transparencies
216 by 356 mm
(8.5 by 14 in)
0.10 to 0.13 mm thick
(4 to 5 mils thick)
5 sheets
60 to 90 g/m2
(16 to 24 lb bond)
Minimum-size
envelopes
76 by 127 mm
(3 by 5 in)
Individual envelopes
Individual envelopes
4 sheets
60 to 90 g/m2
(16 to 24 lb bond)
Maximum-size
envelopes
216 by 356 mm
(8.5 by 14 in)
60 to 216 g/m2
(22 to 80 lb cover)
Minimum-size label
76 by 127 mm
(3 by 5 in)
60 to 216 g/m2
(22 to 80 lb cover)
Maximum-size label
216 by 356 mm
(8.5 by 14 in)
4 sheets
135 to 163 g/m2
(36 to 43 lb bond)
Minimum-size card
stock
76 by 127 mm
(3 by 5 in)
4 sheets
135 to 163 g/m2
(36 to 43 lb bond)
Maximum-size card
stock
216 by 356 mm
(8.5 by 14 in)
4 sheets
Automatic document feeder (ADF) paper sizes
ADF
Dimensions
Weight or thickness
Capacity
60 to 90 g/m2
(16 to 24 lb bond)
Minimum-size paper
74 by 105 mm
(2.9 by 4.1 in)
30 sheets
(75 g/m2; 20 lb bond)
60 to 90 g/m2
(16 to 24 lb bond)
Maximum-size paper
215 by 356 mm
(8.5 by 14 in)
30 sheets
(75 g/m2; 20 lb bond)
The ADF output bin holds one sheet of legal-size media (215 by 356 mm (8.5 by 14 inches)).
Subsequent sheets of legal-size media slide off of the ADF output bin.
Note
8
Chapter 1 Getting to know your device
ENWW
Changing the settings by using
the hp toolbox or the device
control panel
2
You can change the settings for the device by using the HP toolbox or the device control
panel. Often, the easier method for changing the device settings is to use the HP toolbox.
The following table lists some of the settings that you can change by using the HP toolbox and
the device control panel. For information about how to use the HP toolbox to change settings,
see the HP toolbox Help. You can open the HP toolbox Help by clicking How Do I on the left
access to the HP toolbox.) For information about how to use the device control panel to
change the device settings, review the information in this chapter.
Settings that are established in the software program take precedence over printer-driver
settings. Printer-driver settings override the HP toolbox and device control panel settings.
Note
Setting or feature
HP toolbox
Control panel
Restore the factory-set defaults.
X
X
X
X
Print information pages, such as the configuration
page, device control panel menu map, and usage
page.
Change the device control panel display language.
Change the HP toolbox language.
X
X
X
X
X
X
X
Set up status alerts.
Configure the fax-send and fax-receive settings.
View or forward faxes that have been received to the
computer.
Configure the scan to e-mail or a folder settings.
Change the copy settings.
X
X
X
X
X
Add, delete, or modify the destinations in the Fax
Phone Book.
Gain access to the online user guide.
Check the device status remotely.
X
X
ENWW
9
Using the hp toolbox
The HP toolbox is a Web application that you can use for the following tasks.
●
●
●
●
Monitor the device status.
View and configure the device settings for print, fax, copy, and scan.
View troubleshooting and "How do I" information.
Provide access to fax and scan software capabilities.
You can view the HP toolbox when the device is directly connected to a computer, or when the
device is connected to a network. You must have performed a complete software installation
to use the HP toolbox.
You do not need Internet access to open and use the HP toolbox. However, if you click a link
in the Other Links area, you must have Internet access to go to the site associated with the
Note
Supported operating systems
The HP toolbox is supported for the following operating systems:
●
Windows 98, Windows 2000, Windows Millennium Edition (Me), and Windows XP
The transmission control protocol/Internet protocol (TCP/IP) must be installed in the operating
system for the HP toolbox to function.
Note
Supported browsers
To use the HP toolbox, you must have one of the following browsers:
●
●
●
Microsoft Internet Explorer 5.5 or later
Netscape Navigator 6.2 or later
Opera 7.0 or later
All pages can be printed from the browser.
To view the hp toolbox
Open the HP toolbox in one of the following ways:
●
●
On the desktop, double-click the HP toolbox icon
.
Double-click the Status Client icon that is located in the system tray, which is at the far
right of the taskbar.
●
On the Start menu, point to HP LaserJet, and then select hp Toolbox.
The HP toolbox opens in a Web browser.
After you open the URL, you can bookmark it so that you can return to it quickly in the future.
Note
10
Chapter 2 Changing the settings by using the hp toolbox or the device control panel
ENWW
The hp toolbox sections
The HP toolbox contains the following sections:
●
●
●
●
●
Status tab
Fax tab
Scan to... tab
Troubleshooting tab
Documentation tab
Other links
Each page in the HP toolbox contains links to the HP website for device registration and
device support, and links for ordering supplies. You must have Internet access to use any of
these links. If you use a dial-up connection and did not connect when you first opened the HP
toolbox, you must connect before you can view these websites.
Status tab
The Status tab has links to the following main pages:
●
Device Status. View device status information. This page indicates device conditions
such as a media jam or an empty input tray. After you correct a problem with the device,
click Refresh to update the device status.
●
Set up Status Alerts. Use alerts to configure the device to notify you automatically of
device alerts. From this page you can turn alerts on or off, specify when the device sends
an alert, and select the type of alert (either a pop-up message or a taskbar icon) that you
want to receive. To activate status alert settings, click Apply.
●
●
View Configuration. View settings available for the device. This page also displays any
accessories that have been installed, such as DIMMs. The View Configuration page
displays the same information that is shown on the configuration page.
Print Info pages. Print the configuration page and other information pages that are
available for the device.
Fax tab
The Fax tab has links to the following main pages:
●
●
●
●
●
●
Fax Tasks
Fax Phone Book
Fax Send Log
Fax Data Properties
Fax Reports
Detailed Fax Settings
For more information about fax functions and features, see the fax guide.
Note
ENWW
Using the hp toolbox
11
Scan to... tab
The Scan to... tab has links to the following main pages:
●
●
Scan to E-mail or a Folder
Scan Preferences
The scan preferences apply to only Scan to E-mail or a Folder.
Note
Troubleshooting tab
The Troubleshooting tab has links to various device troubleshooting information, such as how
to clear a media jam; how to resolve print-quality problems; and how to resolve fax, copy, or
scan problems.
Documentation tab
The Documentation tab contains links to the following information sources:
●
User Guide. The user guide contains information about using the device, warranty,
specifications, and support. The user guide is available in both HTML and PDF format.
●
Late Breaking News. This document contains late-breaking information about the
device. It is available in English only.
12
Chapter 2 Changing the settings by using the hp toolbox or the device control panel
ENWW
Using the device control panel
You can also configure settings at the device control panel. This section describes how to
perform the following tasks:
●
●
●
●
●
●
●
Printing a configuration page
You can see which device settings are currently selected by printing a configuration page.
To print a configuration page
1. Press MENU/ENTER.
2. Use the < or the > button to select Reports, and then press MENU/ENTER.
3. Use the < or the > button to select Config report, and then press MENU/ENTER.
The device exits the menu settings and prints the report.
Printing a device control panel menu map
You can see all of your device control panel menu options by printing a device control panel
menu map.
To print a device control panel menu map
1. On the device control panel, press MENU/ENTER.
2. Use the < or the > button to select Reports, and then press MENU/ENTER.
3. Use the < or the > button to select Menu structure, and then press MENU/ENTER.
A menu map prints, showing all of the device control panel menu options.
Restoring the factory-set defaults
Restoring the factory-set defaults returns all of the settings to the factory defaults and clears
the fax header name and phone number. (See the fax guide for information about how to add
your information to the fax header.) This procedure clears fax numbers and names that are
associated with one-touch keys and speed-dial codes, and deletes any pages that are stored
in the memory. The procedure then automatically restarts the device.
ENWW
Using the device control panel
13
To restore the factory-set defaults
1. Press MENU/ENTER.
2. Use the < or the > button to select Service, and then press MENU/ENTER.
3. Use the < or the > button to select Restore defaults, press MENU/ENTER, and then press
MENU/ENTER again to confirm your selection.
The device automatically restarts.
Changing the device control panel display language
Use this procedure to have reports print in, and messages on the the device control panel
display appear in, a language other than the default for your country/region.
The Demo page prints in English only.
Note
To change the device control panel display language
1. Press MENU/ENTER.
2. Use the < or the > button to select Common settings, and then press MENU/ENTER.
3. Use the < or the > button to select Language, and then press MENU/ENTER.
4. Use the < or the > button to select the language that you want.
5. Press MENU/ENTER to save your selection.
The device automatically restarts.
Changing the default media size
The media size should be set to the size of media that you normally load in the media input
tray. The device uses this setting for copying, printing reports, printing faxes, and determining
autoreduction for incoming faxes.
To change the default paper size
1. Press MENU/ENTER.
2. Use the < or the > button to select Common settings, and then press MENU/ENTER.
3. Use the < or the > button to select Def. paper size, and then press MENU/ENTER.
4. Use the < or the > button until the size of paper that you have loaded appears. You can
select Letter, Legal, or A4.
5. Press MENU/ENTER to save your selection.
Using the device volume controls
You can control the volume of the following sounds:
●
●
The alarm sound that the device emits when it requires attention, such as when the device
door is open.
The beeps that are emitted when you press the device control panel buttons.
14
Chapter 2 Changing the settings by using the hp toolbox or the device control panel
ENWW
●
●
The phone line sounds for outgoing faxes.
The ring volume for incoming faxes.
To change the alarm volume
The alarm sounds when the device is presenting an alert or critical error message. The alarm
duration length is either one or three seconds, depending on the type of error.
1. Press MENU/ENTER.
2. Use the < or the > button to select Common settings, and then press MENU/ENTER.
3. Use the < or the > button to select Volume settings, and then press MENU/ENTER.
4. Press MENU/ENTER to select Alarm volume.
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press MENU/ENTER to save your selection.
The factory-set default for the alarm volume is Soft.
Note
To change the volume for the fax
This setting determines the volume of various fax sounds that occur when the device is
sending or receiving fax jobs.
1. Press MENU/ENTER.
2. Use the < or the > button to select Common settings, and then press MENU/ENTER.
3. Use the < or the > button to select Volume settings, and then press MENU/ENTER.
4. Use the < or the > button to select PhoneLine Volume, and then press MENU/ENTER.
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press MENU/ENTER to save your selection.
The factory-set default is Soft.
Note
To change the ring volume of the fax
The fax ring sounds when the device is initially sending or receiving a call. The ring duration
length depends on the local telecom ring-pattern length.
1. Press MENU/ENTER.
2. Use the < or the > button to select Common settings, and then press MENU/ENTER.
3. Use the < or the > button to select Volume settings, and then press MENU/ENTER.
4. Press the < or the > button once to select Ring volume, and then press MENU/ENTER.
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press MENU/ENTER to save your selection.
The factory-set default is Soft.
Note
ENWW
Using the device control panel
15
To change the device control panel key-press volume
The key-press volume controls the sound that is made when a device control panel button is
pressed.
1. Press MENU/ENTER.
2. Use the < or the > button to select Common settings, and then press MENU/ENTER.
3. Use the < or the > button to select Volume settings, and then press MENU/ENTER.
4. Use the < or the > button to select Key Press volume, and then press MENU/ENTER.
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press MENU/ENTER to save your selection.
The factory-set default for the device control panel key-press volume is Soft.
Note
16
Chapter 2 Changing the settings by using the hp toolbox or the device control panel
ENWW
Printing by using manual feed
Use manual feed when printing on mixed media (for example, printing on an envelope, then a
letter, then an envelope, and so on). Load an envelope in the priority input tray and load
letterhead in the media input tray.
To print by using manual feed
1. Open the device properties or printer setup (printer driver) in the software program.
2. On the Paper tab or the Paper/Quality tab, select Manual Feed (Tray 1) from the Source
is: or Paper Source drop-down list. (For instructions about opening the printer driver from
3. Send the print job.
4. After you have changed the setting, wait until Manual feed appears on the device control
panel, and then press MENU/ENTER to print each job.
18
Chapter 3 Printing
ENWW
Stopping or canceling a print job
If your print job is currently printing, you can cancel it by pressing CANCEL on the device control
panel.
Pressing CANCEL clears the job that the device is currently processing. If more than one
process is running (for example, the device is printing a document while receiving a fax),
pressing CANCEL clears the process that currently appears on the device control panel.
CAUTION
You can also cancel a print job from a software program or a print queue.
To stop the print job immediately, remove the remaining print media from the device. After
printing stops, use one of the following options:
●
●
●
Device control panel: To cancel the print job, press and release CANCEL on the device
control panel.
Software program: Typically, a dialog box appears briefly on the computer screen,
allowing you to cancel the print job.
Windows print queue: If a print job is waiting in a print queue (computer memory) or
print spooler, delete the job there. Go to the Printer screen in Windows 98, Windows Me,
Windows 2000, and Windows XP. Click Start, Settings, and Printers. Double-click the
device icon to open the window, select your print job, and then click Delete.
ENWW
Stopping or canceling a print job
19
Printer drivers
When you installed the device software, you selected one of the following printer drivers:
PCL 6 driver (default driver): Use the PCL 6 driver to take full advantage of the device
features. Unless complete backward compatibility with previous printer control language
(PCL) drivers or older printers is necessary, the PCL 6 driver is recommended.
PCL 5e driver: Use the PCL 5e driver if you need print results to look consistent with those
from older HP LaserJet printers. Certain features (FastRes 1200 and 300 dpi) are not available
in this driver. (Do not use the PCL 5e driver that is provided with this device with older
printers.)
PS driver: Use the PostScript® (PS) driver for compatibility with PS needs. Certain features
(manual duplexing, printing booklets, watermarks, and printing more than four pages per
sheet) are not available with this driver.
The device automatically switches between PS emulation and PCL printer languages
depending on the driver that you have selected. The PS emulation emulates Adobe®
PostScript Level 2. For information about gaining access to your printer driver see Changing
Note
Changing print settings
After installation, you can gain access to print settings from the device printer driver or from
another software program. These settings do not affect other users on a network.
You can also change some of the printer settings through the HP toolbox. For more
To change default settings across all programs
Windows 98, Windows Me, and Windows XP Home: From the Start menu, point to
Settings, and then click Printers. Right-click the device icon, and then click Properties. Make
the necessary changes to the settings, and then click OK.
Windows NT 4.0, Windows 2000, and Windows XP Professional: From the Start menu,
point to Settings, and then click Printers. For Windows 2000, right-click the device icon, and
then click Printing Preferences. For Windows NT 4.0, right-click the device icon, and then
click Document Defaults.Make the necessary changes to the settings, and then click OK.
The actual steps can vary; these are the most common methods.
Note
To change settings for a print job
On the File menu, click Print. In the Print dialog box, click Properties. Change the settings
that you want to apply for the current print job, and then click OK.
20
Chapter 3 Printing
ENWW
Understanding print-quality settings
Print-quality settings affect how light or dark the print is on the page and the style in which the
graphics are printed. You can also use the print-quality settings to optimize the print quality for a
You can change the settings in the device properties to accommodate the types of jobs that
you are printing. The following settings are available, depending on the printer driver that you
are using:
●
Best Quality (FastRes 1200): The resolution is rendered differently so that the job can
print faster. This is the default setting.
●
●
●
600 dpi
300 dpi
Custom: This setting produces the same resolution as the Faster Printing setting, but you
can change the scale patterns.
●
EconoMode (Save Toner): Text is printed with less toner. This setting is useful when you
are printing drafts. You can use this setting independently of other print-quality settings.
Changing the resolution can change the formatting of your text.
Note
To temporarily change print-quality settings
To change the print-quality settings only for the current software program, open the properties
settings for more information.
To change print-quality settings for all future jobs
For Windows 98, Windows 2000, and Windows Me:
1. In the Windows system tray, click Start, select Settings, and then click Printers.
2. Right-click the device icon.
3. Click Properties (in Windows 2000, you can also click Printing Preferences).
4. Change the settings, and click OK.
For Windows XP:
1. In the Windows system tray, click Start, select Settings, and then click Printers and
Faxes.
2. Right-click the device icon.
3. Click Properties, or click Printing Preferences.
4. Change the settings, and click OK.
To use EconoMode (to save toner)
EconoMode is a feature that allows the device to use less toner per page. Selecting this option
extends the life of the toner supply and reduces the cost per page. However, it also reduces
print quality. The printed image is lighter, but it is adequate for printing drafts or proofs.
ENWW
Understanding print-quality settings
21
Hewlett-Packard does not recommend full-time use of EconoMode. If EconoMode is used
full-time when the average toner coverage is significantly less than five percent, it is possible
that the toner supply will outlast the mechanical parts in the print cartridge. If print quality
begins to degrade under these circumstances, you will need to install a new print cartridge,
even if toner remains in the cartridge.
Not all device features are available from all printer drivers or operating systems. See the
device properties (driver) online Help for information about available features for the driver.
Note
Note
1. To enable EconoMode, open the device properties (or printing preferences in Windows
2. On the Paper/Quality tab or the Finishing tab, select the EconoMode check box.
EconoMode setting for all future print jobs.
22
Chapter 3 Printing
ENWW
Optimizing print quality for media types
Media type settings control the temperature of the device fuser. You can change the settings
for the print media that you are using to optimize the print quality. The following are the media
types that you can optimize for:
●
●
●
●
●
●
●
●
●
●
●
●
●
●
plain paper
preprinted paper
prepunched paper
letterhead
transparency
labels
bond paper
recycled paper
color paper
light paper (less than 75 g/m2 or 20 lb)
heavy paper (90 to 105 g/m2 or 24 to 28 lb)
card stock (105 to 176 g/m2 or 28 to 47 lb)
envelope
rough paper
To gain access to the optimizing feature
You can gain access to the optimizing feature on the Paper tab or the Paper/Quality tab in
Printing speeds might vary depending on the type and size of media used.
Note
You might need to change the setting again to optimize for the type of media on which you
normally print.
ENWW
Optimizing print quality for media types
23
Device media specifications
HP LaserJet devices produce excellent print quality. The device prints on a variety of media,
such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, and
custom-sized media. Properties such as weight, grain, and moisture content are important
factors affecting device performance and output quality.
The device can use a variety of paper and other print media in accordance with the guidelines
in this user guide. Media that does not meet these guidelines might cause the following
problems:
●
●
●
poor print quality
increased media jams
premature wear on the device, requiring repair
For best results, use only HP-brand paper and print media. Hewlett-Packard Company cannot
recommend the use of other brands. Because they are not HP products, HP cannot influence
or control their quality.
It is possible for media to meet all of the guidelines in this user guide and still not produce
satisfactory results. This might be the result of improper handling, unacceptable temperature
and humidity levels, or other variables over which Hewlett-Packard has no control.
Before you purchase a large quantity of media, make sure that it meets the requirements
specified in this user guide and in the HP LaserJet Printer Family Print Media Guide. (See
Ordering HP parts and accessories for more information about ordering the guidelines.)
Always test media before you purchase a large quantity.
Using media that does not meet Hewlett-Packard specifications might cause problems for the
device, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service
agreements.
CAUTION
Note
For information about supported media sizes, weights, and other specifications, see Print-
24
Chapter 3 Printing
ENWW
Guidelines for using media
Use the guidelines in this section when selecting and using print media.
Paper
For best results, use conventional paper. Make sure that the paper is of good quality and free
of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.
If you are unsure about what type of paper you are loading (such as bond or recycled), check
the label on the package.
Some paper causes print quality problems, jamming, or damage to the device.
Do not use letterhead that is printed with low-temperature inks, such as those used in some
types of thermography.
Note
Do not use raised letterhead.
The device uses heat and pressure to fuse toner to the media. Make sure that any colored
media or preprinted forms use inks that are compatible with the device temperature (200° C or
392° F for 0.1 second).
Common media problems table
Symptom
Problem with media
Solution
Poor print quality or toner
adhesion, or problems with
feeding.
Too moist, too rough, too
smooth, or embossed.
Try another kind of media
between 100 and 250 Sheffield
and 4 to 6 percent moisture
content.
Faulty media lot.
Dropouts, jamming, or curl.
Media has been stored
improperly.
Store media flat in its moisture-
proof wrapping.
Increased gray background
shading.
The media weight is too heavy.
Use lighter media.
Excessive curl, or problems with Too moist, wrong grain direction, Use long-grain media.
feeding. or short-grain construction.
Jamming, or damage to device. Cutouts or perforations.
Do not use media with cutouts or
perforations.
Problems with feeding.
Ragged edges.
Use good-quality media.
Labels
Note
ENWW
Guidelines for using media
25
When selecting labels, consider the quality of the following factors:
●
●
●
●
Adhesives: The adhesive material should be stable at 200° C (392° F), the device
maximum temperature.
Arrangement: Use only labels that have no exposed backing between them. Labels can
peel off sheets that have spaces between the labels, causing serious jams.
Curl: Before printing, labels must lie flat with no more than 13 mm (0.5 inch) of curl in any
direction.
Condition: Do not use labels that have wrinkles, bubbles, or other indications of
separation. Never use a sheet of labels that has already been run through the device.
Transparencies
Transparencies must be able to withstand 200° C (392° F), the device maximum temperature.
Envelopes
When selecting envelopes, consider the quality of the following factors.
Envelope construction
Envelope construction is critical. Envelope fold lines can vary considerably, not only between
manufacturers, but also within a box from the same manufacturer. Successful printing on
envelopes depends on the quality of the envelopes, which includes the following factors:
Weight: The weight of the envelope paper should not exceed 105 g/m2 (28 lb), or jamming
might result.
●
●
●
●
Construction: Before printing, envelopes should lie flat with less than 6 mm (0.25 inch)
curl and should not contain air. Envelopes that trap air might cause problems.
Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise
damaged.
Sizes: Supported envelope sizes range from 90 by 160 mm (3.5 by 6.3 inches) to 178 by
254 mm (7 by 10 inches).
26
Chapter 3 Printing
ENWW
Envelopes with double-side seams
An envelope with double-side-seam construction has vertical seams at both ends of the
envelope rather than diagonal seams. This style is more likely to wrinkle during printing. Make
sure that the seam extends all the way to the corner of the envelope as shown in the following
illustration:
Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal
must use adhesives that are compatible with the heat and pressure in the device (200° C or
392° F). The extra flaps and strips might cause wrinkling, creasing, or jams.
Envelope storage
Proper storage of envelopes contributes to good print quality. You should store envelopes flat.
If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle during
printing.
Card stock and heavy media
You can print on many types of card stock from the input trays, including index cards and
postcards. Some card stock performs better than others because the construction is better
suited for feeding through a laser device.
For optimum device performance, do not use media heavier than 157 g/m2 (42 lb). Media that
is too heavy might cause misfeeds, stacking problems, media jams, poor toner fusing, poor
print quality, or excessive mechanical wear.
You might be able to print on heavier media if you do not fill the input trays to capacity and if
you use media with a smoothness rating of 100 to 180 Sheffield.
Note
Card stock construction
Smoothness: 135 to 157 g/m2 (36 to 42 lb) card stock should have a smoothness rating
of 100 to 180 Sheffield. 60 to 135 g/m2 (16 to 36 lb) card stock should have a smoothness
rating of 100 to 250 Sheffield.
●
●
Construction: Card stock should lie flat with less than 5 mm (0.2 inch) of curl.
ENWW
Guidelines for using media
27
●
●
Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.
Sizes: Use card stock that is within the following size ranges only:
●
●
Minimum: 76 by 127 mm ( (3 by 5 inches))
Maximum: 216 by 356 mm ( (8.5 by 14 inches))
The ADF output bin holds one sheet of legal-size media (215 by 356 mm (8.5 by 14 inches)).
Subsequent sheets of legal-size media slide off of the ADF output bin.
Note
Card stock guidelines
Set margins at least 2 mm ( (0.08) inch) away from the edges.
28
Chapter 3 Printing
ENWW
Selecting media for the automatic document feeder (ADF)
Use the following guidelines when selecting media for the ADF.
Automatic document feeder (ADF) specifications
Input capacity: The ADF holds up to 30 sheets of flat, 60 to 90 g/m2 (16 to 24 lb),
●
copier-grade paper.
●
Media size: Use copier-grade paper that is within the following size ranges only:
●
●
Minimum: 74 by 105 mm (2.9 by 4.1 inches)
Maximum: 215.9 by 356 mm (8.5 by 14 inches)
The ADF is recommended only for paper faxing, copying, and scanning.
Note
The ADF output bin holds one sheet of legal-size media (215 by 356 mm (8.5 by 14 inches)).
Subsequent sheets of legal-size media slide off of the ADF output bin.
ENWW
Selecting media for the automatic document feeder (ADF)
29
Printing on envelopes
Use one of the following methods to print on envelopes.
●
●
To print on one envelope
Use only envelopes that are recommended for laser printers. See Device media specifications
for more information.
Use the priority input slot for printing on one envelope. Use the media input tray for printing on
multiple envelopes.
Note
1. Before loading the envelope, slide the media guides outward so that they are slightly
wider than the envelope.
2. If the envelope has a flap that folds along the long edge, place the flap-fold edge to the
left, with the side to be printed on facing up. If the envelope has a flap that folds along the
short edge, feed that edge into the device first, with the side to be printed on facing up.
3. Adjust the media guides to the width of the envelope.
4. On the Paper tab or the Paper/Quality tab in the printer driver, select Envelope from the
Type is: drop-down list.
Not all device features are available for all printer drivers or operating systems. See the device
properties (driver) online Help for information about the available features for the driver.
Note
30
5. Print on the envelope.
Chapter 3 Printing
ENWW
To print on multiple envelopes
Use only envelopes that are recommended for laser printers. See Device media specifications
for more information.
Use the priority input slot for printing on one envelope. Use the media input tray for printing on
multiple envelopes.
Note
1. Open the media input tray and remove any media.
2. Before loading the envelopes, slide the media guides outward so that they are slightly
wider than the envelopes.
3. If the envelopes have a flap that folds along the long edge, place the flap-fold edge to the
left, with the side to be printed on facing up. If the envelopes have a flap that folds along
the short edge, feed that edge into the device first, with the side to be printed on facing
up. Stack up to 15 envelopes.
4. Adjust the media guides to the length and width of the envelopes.
ENWW
Printing on envelopes
31
5. On the Paper tab or the Paper/Quality tab in the printer driver, select Envelope from the
Type is: drop-down list.
Not all device features are available for all printer drivers or operating systems. See the device
properties (driver) online Help for information about the available features for the driver.
Note
6. Print on the envelopes.
32
Chapter 3 Printing
ENWW
Printing on transparencies and labels
Use only transparencies and labels that are recommended for use in laser printers, such as
information.
Inspect the media to make sure that it is not wrinkled or curled and that it does not have any
torn edges or missing labels. Do not send the labels through the device more than once. The
adhesive can damage the device.
CAUTION
CAUTION
To print on transparencies or labels
Be sure to set the correct media type in the device settings (printer driver) as instructed in the
following procedure. The device adjusts the fuser temperature according to the media type
setting. When printing on special media such as transparencies or labels, this adjustment
prevents the fuser from damaging the media as it passes through the device.
1. Load a single page in the priority input slot or load multiple pages in the media input tray.
Make sure that the top of the media is forward and the side to be printed on (the rough
side of transparencies) is facing up.
2. Adjust the media guides.
ENWW
Printing on transparencies and labels
33
3. On the Paper tab or the Paper/Quality tab in the printer driver, select the correct media
type from the Type is: drop-down list.
Not all device features are available for all printer drivers or operating systems. See the device
properties (driver) online Help for information about the available features for the driver.
Note
4. Print the document. Remove the media from the output bin as it exits to prevent it from
sticking together, and place the printed pages on a flat surface.
34
Chapter 3 Printing
ENWW
Printing on letterhead and preprinted forms
Only use letterhead or preprinted forms that are recommended for use in laser printers, such
information.
Use these instructions to print documents on letterhead or preprinted forms.
To print on letterhead and preprinted forms
1. Load the print media with the top forward and the side to be printed on facing up.
2. Adjust the media guides to fit the width of the print media.
3. Print the document.
To print a single-page cover letter on letterhead, followed by a multiple-page document, load
the standard paper in the media input tray first, and then load the letterhead into the priority
input slot. The device automatically prints from the priority input slot first.
Note
ENWW
Printing on letterhead and preprinted forms
35
Printing on custom-sized media or card stock
The device can print on custom-sized media and card stock that is between 76 by 127 mm (3
by 5 inches) and 216 by 356 mm (8.5 by 14 inches) in size. Depending on the media, you can
print up to 10 sheets from the priority input slot. Use the media input tray for more than 10
sheets.
Make sure that the sheets are not stuck together before you load them.
Note
To print on custom-sized media or card stock
1. Load the media with the narrow side forward and the side to be printed on facing up.
Adjust the side and rear media guides to fit the media.
2. On the Paper tab or the Paper/Quality tab in the printer driver, click Custom. Specify the
dimensions of the custom-sized media.
Not all device features are available for all printer drivers or operating systems. See the device
properties (driver) online Help for information about the available features for the driver.
Note
3. If printing on card stock, on the Paper tab or the Paper/Quality tab, select Cardstock from
the Type is: drop-down list.
4. Print the document.
36
Chapter 3 Printing
ENWW
Printing on both sides of the media (manual duplexing)
To print on both sides of the media (manual duplexing), you must send the media through the
device twice.
Manual duplexing can cause the device to become dirty, which reduces print quality. If the
To manually duplex
The printer driver also contains instructions and graphics for manually duplexing.
Note
Note
1. In the software program, open the device properties (printer driver). For instructions, see
2. On the Finishing tab, select Print on Both Sides.
If the Print on Both Sides option is dimmed or unavailable, open the device properties
Device Settings tab or the Configure tab, select Allow Manual Duplexing, and then click OK.
Repeat steps 1 and 2.
3. Print the document.
4. After side one has been printed, remove the remaining media from the input tray, and set
it aside until after you finish your manual duplexing job.
5. Gather the printed pages, keep the printed side facing down, and straighten the stack.
ENWW
Printing on both sides of the media (manual duplexing)
37
6. Place the stack of media in the input tray again. Side one should be facing down with the
top edge feeding into the device first.
7. Click OK (on the computer screen), and then wait for side two to print.
38
Chapter 3 Printing
ENWW
Printing multiple pages on a single sheet of media
You can select the number of pages that you want to print on a single sheet of media. If you
choose to print more than one page per sheet, the pages appear smaller and are arranged on
the sheet in the order that they would otherwise be printed. You can specify up to 16 pages
per sheet of media.
To print multiple pages on a single sheet
settings for instructions.
2. On the Finishing tab under Pages Per Sheet, select the number of pages per sheet that
you want to print.
3. Select the check box for page borders if you want the printed pages to have borders. Use
the drop-down list to select the order in which pages are printed on the sheet.
ENWW
Printing multiple pages on a single sheet of media
39
Printing booklets
You can print booklets on letter, legal, or A4 print media.
To print booklets
1. Load the print media in the media input tray.
2. In the software program, open the device properties (printer driver). For instructions, see
3. On the Finishing tab, select Print on Both Sides.
If the Print on Both Sides option is dimmed or unavailable, open the device properties
Device Settings tab or the Configure tab, select the option to allow manual duplexing, and
then click OK. Repeat steps 2 and 3.
Note
Not all device features are available for all printer drivers or operating systems. See the device
properties (driver) online Help for information about the available features for the driver.
4. Set the number of pages per sheet to two. Select the appropriate binding option, and click
OK.
5. Print the booklet.
6. After side one has been printed, remove the remaining paper from the media input tray,
and set it aside until your booklet job is complete.
7. Gather the printed pages, turn the printed side down, and straighten the stack of paper.
40
Chapter 3 Printing
ENWW
8. Place the pages from side one in the input tray again. Side one should be facing down
with the bottom edge feeding into the device first.
9. Click OK (on the computer screen), and wait for side two to print.
10. Fold and staple the pages.
ENWW
Printing booklets
41
Printing watermarks
You can use the watermark option to print text “underneath” (in the background) of an existing
document. For example, you might want to have large gray letters that spell Draft or
Confidential printed diagonally across the first page or all of the pages of a document.
To use the watermark feature
settings for instructions.
2. On the Effects tab, use the drop-down list to select the watermark that you want to print
on your document. To print the watermark on only the first page of the document, select
the First Page Only check box.
42
Chapter 3 Printing
ENWW
Loading originals to copy
Use these instructions to load originals into your device for copying. See Selecting media for
the automatic document feeder (ADF) for information about choosing original documents for
copying.
To load originals into the automatic document feeder (ADF)
input tray
Note
ADF capacity is up to 30 sheets of 75 g/m2 (20 lb) media (depending on the thickness of the
media), or until the ADF input tray is full.
The minimum size for media in the ADF is 74 by 105 mm ( (2.9 by 4.1 inches)). The maximum
size for media in the ADF is 215 by 356 mm ( (8.5 by 14 inches)). The ADF output bin holds
one sheet of legal-size media (215 by 356 mm (8.5 by 14 inches)). Subsequent sheets of
legal-size media slide off of the ADF output bin.
1. Adjust the ADF media lever, if necessary.
Move the ADF media lever to the right (single-sheet setting) if you are printing on a single
sheet of thick media.
Note
2. Load the stack of originals to be copied into the automatic document feeder (ADF) with
media stack face-down and the first page to be copied at the bottom of the stack.
3. Slide the media stack into the ADF until the media does not move any farther. You might
have to tap the stack into the ADF.
44
Chapter 4 Copying
ENWW
4.
Adjust the media guides until they are snug against the media.
5. The document is now ready to be copied.
To prevent damaging the device, do not use an original that contains correction tape,
correction fluid, or staples.
CAUTION
If you moved the ADF media lever to the right in step 1, move it back to the left when you have
finished printing. Printing on regular media with the ADF media lever moved to the right can
cause jams.
ENWW
Loading originals to copy
45
Starting a copy job
To make copies with your device, use the following instructions.
1. Load your original document face-down into the automatic document feeder (ADF) input
tray.
2. Press START/COPY on the device control panel to start copying.
3. Repeat the process for each copy.
For more detailed instructions about loading originals into the ADF input tray, see Loading
Canceling a copy job
To cancel a copy job, press CANCEL on the device control panel. If more than one process is
running, pressing CANCEL clears the process that currently appears on the device control panel
display.
If you cancel a copy job, clear the original document from the automatic document feeder
(ADF).
Note
46
Chapter 4 Copying
ENWW
Adjusting the copy quality
The factory-set default for copy quality is Text. This setting is the best for items that contain
mostly text.
When making a copy of a photo or graphic, you can select the Photo setting to increase the
quality of your copy, or select the Best Photo setting for the highest photo quality.
If you want to conserve toner, and the copy quality is not as important, select Draft.
To adjust the copy quality for the current job
1. On the device control panel, press QUALITY to see the current quality setting for the copy.
2. Use the < or the > button to scroll through the quality setting options.
3. Select a resolution setting, and then press START/COPY to save the selection and
immediately start the copy job, or press MENU/ENTER to save the selection without starting
the job.
The change in the copy quality setting remains active for about two minutes after the copy job
has been completed. During this time, Settings=Custom appears on the device control panel
display.
Note
To adjust the default copy quality
1. On the device control panel, press MENU/ENTER.
2. Use the < or the > button to select Copy setup, and then press MENU/ENTER.
3. Press MENU/ENTER to select Default Quality.
4. Use the < or the > button to scroll through the choices.
5. Press MENU/ENTER to save the selection.
ENWW
Adjusting the copy quality
47
Adjusting the lighter/darker (contrast) setting
The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use the
following procedure to change the contrast for the current copy job only.
To adjust the lighter/darker setting for the current job
1. On the device control panel, press LIGHTER/DARKER to see the current contrast setting.
2. Use the < or the > button to adjust the setting. Move the slider to the left to make the copy
lighter than the original, or move the slider to the right to make the copy darker than the
original.
3. Press START/COPY to save the selection and immediately start the copy job, or press MENU/
ENTER to save the selection without starting the job.
The change in the setting remains active for about two minutes after the copy job has been
Note
completed. During this time, Settings=Custom appears on the device control panel display.
To adjust the default lighter/darker setting
1. On the device control panel, press MENU/ENTER.
2. Use the < or the > button to select Copy setup, and then press MENU/ENTER.
3. Use the < or the > button to select Def. Light/Dark, and then press MENU/ENTER.
4. Use the < or the > button to adjust the setting. Move the slider to the left to make all of the
copies lighter than the original, or move the slider to the right to make all of the copies
darker than the original.
5. Press MENU/ENTER to save the selection.
48
Chapter 4 Copying
ENWW
Reducing or enlarging copies
The device can reduce copies to as little as 25 percent of the original or enlarge copies to as
much as 400 percent of the original. It can also make the following reductions or enlargements
automatically:
You must change the default paper size in the media input tray to match the output size, or
Note
●
●
●
●
●
●
●
●
●
Original=100%
Lgl > Ltr=78%
Lgl > A4=83%
A4 > Ltr=94%
Ltr > A4=97%
Full Page=91%
2 pages/sheet
4 pages/sheet
Custom: 25-400%
After selecting the 2 pages/sheet or 4 pages/sheet option, you must select the page
Note
orientation (portrait or landscape).
ENWW
Reducing or enlarging copies
49
To reduce or enlarge copies for the current job
To reduce or enlarge copies for the current job only, use the following instructions.
1. On the device control panel, press REDUCE/ENLARGE.
2. Select the size to which you would like to reduce or enlarge the copies in this job. You can
select:
●
●
●
●
●
●
●
●
●
Original=100%
Lgl > Ltr=78%
Lgl > A4=83%
A4 > Ltr=94%
Ltr > A4=97%
Full Page=91%
2 pages/sheet
4 pages/sheet
Custom: 25-400%
If you select Custom: 25-400%, type a percentage by using the alphanumeric buttons.
If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or
landscape).
3. Press START/COPY to save the selection and immediately start the copy job, or press MENU/
ENTER to save the selection without starting the job.
The change in the setting remains active for about two minutes after the copy job has been
Note
completed. During this time, Settings=Custom appears on the device control panel display.
To change the default copy size
The default copy size is the size to which copies are normally reduced or enlarged. If you keep
the factory-default size setting of Original=100%, all copies will be the same size as the
original document.
1. Press MENU/ENTER.
2. Use the < or the > button to select Copy setup, and then press MENU/ENTER.
3. Use the < or the > button to select Def. Redu/Enlrg, and then press MENU/ENTER.
50
Chapter 4 Copying
ENWW
4. Use the < or the > button to select the option for how you normally want to reduce or
enlarge copies. You can select:
●
●
●
●
●
●
●
●
●
Original=100%
Lgl > Ltr=78%
Lgl > A4=83%
A4 > Ltr=94%
Ltr > A4=97%
Full Page=91%
2 pages/sheet
4 pages/sheet
Custom: 25-400%
If you select Custom: 25-400%, type in the percentage of the original size that you
normally want for copies.
If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or
landscape).
5. Press MENU/ENTER to save your selection.
ENWW
Reducing or enlarging copies
51
Changing the default copy-collation setting
You can set the device to automatically collate multiple copies into sets. For example, if you
are making two copies of three pages and the automatic collation is on, the pages print in this
order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3.
To use the automatic collation, the original document must fit into the memory. If it does not,
the device makes only one copy and a message appears notifying you of the change. If that
happens, use one of the following methods to finish the job:
●
●
●
●
Split the job into smaller jobs that contain fewer pages.
Make only one copy of the document at a time.
Turn off the automatic collation.
If using the Best Photo quality setting, try using the Photo setting instead.
The collation setting you select is in effect for all copies until you change the setting.
The collation setting can also be changed from the device software. For instructions about
To change the default copy-collation setting
1. On the device control panel, press MENU/ENTER.
2. Use the < or the > button to select Copy setup, and then press MENU/ENTER.
3. Press MENU/ENTER to select Def. Collation.
4. Use the < or the > button to select On or Off.
5. Press MENU/ENTER to save your selection.
The factory-set default for automatic copy collation is On.
Note
52
Chapter 4 Copying
ENWW
Changing the default number of copies
You can choose to have the default number of copies be any number from 1 to 99.
To change the default number of copies
1. On the device control panel, press MENU/ENTER.
2. Use the < or the > button to select Copy setup, and then press MENU/ENTER.
3. Use the < or the > button to select Def. # of copies, and then press MENU/ENTER.
4. Use the alphanumeric buttons to type the number of copies (between 1 and 99) that you
want as the default.
5. Press MENU/ENTER to save your selection.
The factory-set default for the number of copies is 1.
Note
ENWW
Changing the default number of copies
53
Copying two-sided originals
To copy a multiple-page stack of two-sided originals
1. Load the stack of originals to be copied into the automatic document feeder (ADF) input
tray with the first page facing down, and with the top of the page leading into the ADF.
2. Press START/COPY. The odd-numbered pages are copied and printed.
3. Remove the stack from the ADF output tray and reload the stack with the last page facing
down, and with the top of the page leading into the ADF.
4. Press START/COPY. The even-numbered pages are copied and printed.
5. Collate the odd- and even-numbered printed copies.
54
Chapter 4 Copying
ENWW
Loading originals to scan
Use these instructions to load originals into the device for scanning. See Selecting media for
the automatic document feeder (ADF) for information about choosing original documents for
scanning.
Loading originals into the automatic document feeder (ADF)
input tray
Note
Note
Automatic document feeder (ADF) capacity is up to 30 sheets of 75 g/m2 (20 lb) media
(depending on the thickness of the media), or until the ADF input tray is full.
The minimum size for media in the ADF input tray is 74 by 105 mm (2.9 by 4.1 inches). The
maximum size for media in the ADF input tray is 215 by 356 mm (8.5 by 14 inches).
1. Adjust the ADF media lever, if necessary.
Move the ADF media lever to the right (single-sheet setting) if you are printing on a single
sheet of thick media.
2. Put the top end of the original media stack into the ADF input tray, with the media stack
face down and the first page to be scanned at the bottom of the stack.
3. Slide the media stack into the ADF until the media does not move any farther. You might
have to tap the stack into the ADF.
4.
Adjust the media guides until they are snug.
5. The document is now ready to be scanned.
56
Chapter 5 Scanning
ENWW
To prevent damaging the device, do not use an original that has correction fluid, correction
tape, or staples.
CAUTION
If you moved the ADF media lever to the right in step 1, move it back to the left when you have
finished printing. Printing on regular media with the ADF media lever moved to the right can
cause jams.
ENWW
Loading originals to scan
57
Understanding scanning methods
You can scan an item in the following ways.
●
●
Scan from the device: Start scanning directly from the device by using the device
control panel scan buttons. The SCAN TO button can be programmed to scan to e-mail or to
Scan from hp LaserJet Scan software: Press START SCAN on the device control panel to
start the HP LaserJet Scan program. Pressing START SCAN to start the HP LaserJet Scan
software is not supported when the device is connected to a network. (Direct-connect
only.) You can also start HP LaserJet Scan software directly from the computer. For more
HP LaserJet Scan software is not supported for networked connections.
Note
Note
●
Scan from TWAIN-compliant or WIA-compliant software: The device is TWAIN-
compliant and WIA-compliant and works with Windows-based programs that support
TWAIN-compliant or WIA-compliant scanning devices. The device scanning software is
also TWAIN-compliant and WIA-compliant. For more information, see Scanning by using
To learn about and use optical character recognition (OCR) software, install the Readiris
program from the software CD-ROM.
58
Chapter 5 Scanning
ENWW
Canceling a scan job
To cancel a scan job, use one of the following procedures.
●
●
Press CANCEL on the device control panel.
Click the Cancel button in the onscreen dialog box.
If you cancel a scan job, remove the original document from the automatic document feeder
(ADF) input tray.
ENWW
Canceling a scan job
59
Scanning from the device control panel
Use the following instructions to scan directly from the device control panel.
The computer that is connected to the device must be turned on.
Note
Programming the Scan to button
To program the device SCAN TO button, you must gain access to the device settings. Go to the
Scan section of the HP toolbox and click the Scan to... tab. For more information, see the HP
toolbox Help.
Scanning to e-mail
To scan to e-mail by using the SCAN TO button on the device control panel, use the following
procedure:
To use this feature, an e-mail recipient must be programmed in the Scan to... tab. See
Note
1. Load the originals that are to be scanned face-down in the automatic document feeder
(ADF) input tray, with the top of the document leading into the device. Adjust the media
guides to hold the originals in place.
2. Press SCAN TO on the device control panel.
3. Use the < or the > button to select an e-mail recipient.
4. Press START SCAN or MENU/ENTER. The scanned item is attached to an e-mail message,
which is then sent automatically to the e-mail recipient that you selected in step 3.
Scanning to a folder
To scan to a folder by using the SCAN TO button on the device control panel, use the following
instructions.
To use this feature, a folder must be set up in the Scan to... tab prior to use. See
Note
1. Load the originals that are to be scanned face-down in the automatic document feeder
(ADF) input tray, with the top of the document forward, and adjust the media guides.
2. Press SCAN TO on the device control panel.
3. Use the < or the > button to select a folder.
4. Press START SCAN or MENU/ENTER. The document is scanned to a file, which is then saved in
the folder that you selected in step 3.
60
Chapter 5 Scanning
ENWW
Scanning by using hp LaserJet Scan software
Use the HP LaserJet Scan software program to scan an item to any of the following:
e-mail
a folder
●
●
●
●
another software program that you specify
the Readiris OCR program, if it is installed on the computer
For more detailed instructions about loading original documents into the automatic document
Scanning to e-mail
1. Adjust the automatic document feeder (ADF) media lever to accommodate either a single
2. Load the originals that are to be scanned face-down in the ADF, with the top of the
document leading into the device. Adjust the media guides to hold the originals in place.
3. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3015, and then
select Scan.
OR
Press START SCAN on the device. HP LaserJet Scan software opens on the computer.
Pressing START SCAN to start the HP LaserJet Scan software is not supported when the
device is connected to a network. (Direct-connect only.)
4. In the HP LaserJet Scan dialog box, select Send it through e-mail.
5. Click Settings.
6. Set the scanning options that you want, and then click OK to return to the HP LaserJet
Scan dialog box.
You can save the settings using the Quick Sets option on the General tab. If you then select
the check box after saving a Quick Set, the saved settings will be the default settings the next
time you scan to e-mail.
Note
Note
7. Click Scan. The original is scanned, attached to a new e-mail message, and sent
automatically.
If no e-mail recipient is entered on the E-mail tab, the original is scanned and attached to a
new e-mail message, but is not sent. You can then enter an e-mail recipient, add text or other
attachments, and then send the message.
The options that you set in step 6 are for the current job only, unless you save them as a
Quick Set.
To scan to a file
1. Adjust the automatic document feeder (ADF) media lever to accommodate either a single
2. Load the originals that are to be scanned face-down in the ADF, with the top of the
document leading into the device. Adjust the media guides to hold the originals in place.
ENWW
Scanning by using hp LaserJet Scan software
61
3. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3015, and then
select Scan.
OR
Press START SCAN on the device. HP LaserJet Scan software opens on the computer.
Pressing START SCAN to start the HP LaserJet Scan software is not supported when the
device is connected to a network. (Direct-connect only.)
4. In the HP LaserJet Scan dialog box, select Send it to a file.
5. Click Settings.
6. Set the scanning options that you want, and then click OK to return to the HP LaserJet
Scan dialog box.
You can save the settings using the Quick Sets option on the General tab. If you then select
the check box after saving a Quick Set, the saved settings will be the default settings the next
time you scan to a file.
Note
Note
7. Click Scan. If prompted, enter a file name.
The options that you set in step 6 are for the current job only, unless you save them as a
Quick Set.
Scanning to another software program
Scanning to another software program allows you to scan to a program that is not TWAIN-
compliant or WIA-compliant.
1. Adjust the automatic document feeder (ADF) media lever to accommodate either a single
2. Load the originals that are to be scanned face-down in the ADF, with the top of the
document leading into the device. Adjust the media guides to hold the originals in place.
3. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3015, and then
select Scan.
OR
Press START SCAN on the device. HP LaserJet Scan software opens on the computer.
Pressing START SCAN to start the HP LaserJet Scan software is not supported when the
device is connected to a network. (Direct-connect only.)
4. In the HP LaserJet Scan dialog box, select Send it to another software application.
5. Click Settings.
6. Set the options that you want. On the Other Applications tab, click Browse to locate the
program's executable file, which has the file extension ".exe." You can also type the
location of the executable file.
You can save the settings using the Quick Sets option on the General tab. If you then select
the check box after saving a Quick Set, the saved settings will be the default settings the next
time you scan to another software program.
Note
7. Select the file type supported by this program.
8. Click OK to return to the HP LaserJet Scan dialog box.
9. Click Scan.
62
Chapter 5 Scanning
ENWW
The options that you set in step 6 are for the current job only, unless you save them as a
Quick Set.
Note
Scanning to the Readiris OCR software
1. Adjust the automatic document feeder (ADF) media lever to accommodate either a single
2. Load the originals that are to be scanned face-down in the automatic document feeder
(ADF) input tray, with the top of the document leading into the device. Adjust the media
guides to hold the originals in place.
3. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3015, and then
select Scan.
OR
Press START SCAN on the device. HP LaserJet Scan software opens on the computer.
Pressing START SCAN to start the HP LaserJet Scan software is not supported when the
device is connected to a network. (Direct-connect only.)
4. In the HP LaserJet Scan dialog box, select Send it to the Readiris OCR software.
5. Click Scan.
Readiris must be installed on the computer before the device can scan to the Readiris OCR
program. The software CD-ROM that came with the device includes the Readiris OCR
program.
Note
ENWW
Scanning by using hp LaserJet Scan software
63
Scanning by using TWAIN-compliant and WIA-compliant software
The device is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The
device works with Windows-based programs that support TWAIN-compliant or WIA-compliant
scanning devices.
If the software program you are using is not TWAIN-compliant or WIA-compliant, see
Note
Using TWAIN-compliant and WIA-compliant software
While you are in a TWAIN-enabled or WIA-enabled program, you can gain access to the
scanning feature and scan an image directly into the open program. For more information, see
the Help file or the documentation that came with your TWAIN-compliant or WIA-compliant
software program.
Scanning from a TWAIN-enabled program
Generally, a software program is TWAIN-enabled if it has a command such as Acquire, File
Acquire, Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the
program is compliant or you do not know what the command is called, see the software
program Help or documentation.
When scanning from a TWAIN-enabled program, the HP LaserJet Scan software might start
automatically. If the HP LaserJet Scan software starts, you can make changes while you are
previewing the image. If the program does not start automatically, the image goes to the
TWAIN-enabled program immediately.
To scan from a TWAIN-enabled program
Start the scan from within the TWAIN-enabled program. See the software program Help or
documentation for information about the commands and steps to use.
Scanning from a WIA-enabled program (Windows XP only)
WIA is another way to scan an image directly into a software program, such as Microsoft®
Word. WIA uses Microsoft software to scan, instead of HP LaserJet Scan software.
Generally, a software program is WIA-enabled if it has a command such as Picture/From
Scanner or Camera in the Insert or File menu. If you are unsure whether the program is
WIA-enabled, see the software program Help or documentation.
To scan from a WIA-enabled program
Start the scan from within the WIA-enabled program. See the software program Help or
documentation for information about the commands and steps to use.
OR
In the Cameras and Scanner folder, double-click the device icon. This opens the standard
WIA-enabled software program, which enables you to scan to a file.
64
Chapter 5 Scanning
ENWW
Scanning by using OCR
You can use OCR software to import scanned text into your preferred word-processing
program for editing.
Readiris
The software CD-ROM includes the Readiris OCR program. If you want to use the Readiris
program, install it from the software CD-ROM, and then follow the instructions in the online
Help.
ENWW
Scanning by using OCR
65
Scanner resolution and color
If you are printing a scanned image, and the quality is not what you expected, you might have
selected a resolution or color setting in the scanner software that does not match your needs.
Resolution and color affect the following features of scanned images:
●
●
●
●
Image clarity
Texture of gradations (smooth or rough)
Scan time
File size
Resolution is measured in dots per inch (dpi). Color, grayscale, and black and white define the
number of colors possible. You can adjust the scanner hardware resolution to up to 600 dpi.
The software can perform an enhanced resolution up to 9,600 dpi. You can set color and
grayscale at 1 bit (black and white), or at 8 bit (256 levels of gray) to 24 bit (true color).
The resolution and color guidelines table lists simple tips that you can follow to meet your
scanning needs.
Setting the resolution and color to a high value can create large files that take up disk space
and slow the scanning process. Before setting the resolution and color, determine how you are
going to use the scanned image.
Note
Resolution and color guidelines
The following table describes the recommended resolution and color settings for different
types of scan jobs.
Intended use
Fax
Recommended resolution
Recommended color settings
150 dpi
150 dpi
●
●
Black and White
E-mail
Black and White, if the
image does not require
smooth gradation
●
Grayscale, if the image
requires smooth gradation
●
●
●
Color, if the image is in color
Black and White
Edit text
300 dpi
Print (graphics or text)
600 dpi for complex graphics, or
if you want to significantly
enlarge the document
Black and White for text and
line art
●
Grayscale for shaded or
colored graphics and
photos
300 dpi for normal graphics and
text
150 dpi for photos
75 dpi
●
Color, if the image is in color
Black and White for text
Display on screen
●
●
Grayscale for graphics and
photos
●
Color, if the image is in color
ENWW
66
Chapter 5 Scanning
Color
You can set the color values to the following settings when scanning.
Setting
Recommended use
Color
Use this setting for high-quality color photos or
documents in which the color is important.
Black and White
Grayscale
Use this setting for text documents.
Use this setting when file size is an issue or when
you want a document or photograph to be
scanned quickly.
ENWW
Scanner resolution and color
67
68
Chapter 5 Scanning
ENWW
Cleaning the outside of the device
To clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the exterior of the
device.
To clean the glass
Over time, specks of debris might collect on the scanner glass and affect performance. Use
the following procedure to clean the scanner glass.
1. Turn off the device, and unplug the power cord from the electrical socket.
2. Tilt the device control panel forward.
3. Clean the glass strip with a soft cloth or sponge that has been moistened with nonabrasive
glass cleaner.
Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the device; these can damage the device. Do not place liquids directly on the
glass. They might seep under it and damage the device.
CAUTION
4. Dry the glass with a chamois or cellulose sponge to prevent spotting.
72
Chapter 7 Cleaning and maintenance
ENWW
Cleaning the media path
If you are experiencing toner specks or dots on the printouts, clean the media path.
To clean the media path
1. Press MENU/ENTER.
2. Use the < or the > button to find the Service menu.
3. Press MENU/ENTER.
4. Use the < or the > button to find Cleaning Mode.
5. Press MENU/ENTER.
ENWW
Cleaning the media path
73
74
Chapter 7 Cleaning and maintenance
ENWW
Troubleshooting
8
Use this section to find tips for solving problems with the device:
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Many of the functions that are described in this chapter also can be performed by using the HP
toolbox. For instructions about using the HP toolbox, see Changing the settings by using the
Note
ENWW
75
Device does not turn on
Try the tips in this section if the device does not turn on.
Is power reaching the device?
●
If you are using a power strip, make sure that the power strip is turned on. Or, try plugging
the device directly into the power outlet.
●
●
●
Test the power outlet to make sure that it is working.
If you have plugged the device into a switched outlet, make sure that the switch is on.
Make sure that the power switch on the back of the device is turned on.
If the problem persists after you try the preceding remedies, the device might be experiencing a
mechanical failure. Unplug the device from the power outlet and contact HP. See the support
flyer that came with the device for information about contacting HP.
WARNING!
76
Chapter 8 Troubleshooting
ENWW
The device control panel display has black lines or dots, or fades
Try the tips in this section if the device control panel display has black lines or dots, or fades.
Black lines or dots
Static electricity can cause unexpected black lines or dots to appear on the device control
panel display. Do not touch the device control panel display if there is a chance that you have
collected a static electric charge (for example, by walking on carpet in a low-humidity
environment).
CAUTION
Unexpected lines or dots might appear on the device control panel display if the device
control panel display is exposed to a static electric charge. Wait until the black lines or dots
fade away (usually within a few minutes).
Do not print while the black lines or dots are visible.
Note
Do not turn the device off and on. This does not solve the problem.
Faded device control panel display
Magnets or strong electric fields can cause the device control panel display to fade. Do not
place the device near magnets or strong electric fields.
CAUTION
The device control panel display might fade if the device is exposed to magnets or strong
electric fields. Move the device away from the magnets or strong electric fields, and wait until
the device control panel display returns to normal (usually within a few minutes).
Do not print while the device control panel display is faded.
Note
Do not turn the device off and on unless you are moving it to a different location. This does
not solve the problem.
ENWW
The device control panel display has black lines or dots, or fades
77
Pages print but are totally blank
Try the tips in this section if pages exit the device, but have nothing printed on them.
Is the sealing tape still in the print cartridge?
The sealing tape might still be in the print cartridge. Remove the print cartridge and pull out the
sealing tape. Reinstall the print cartridge. Try printing the document again.
Does the configuration page print?
instructions.
Does the document contain blank pages?
The document might contain blank pages. Check the document that you are printing to see if
content appears on all of the pages.
Is the original loaded correctly?
If you are making a copy, the original might be loaded incorrectly. The original must be loaded
into the automatic document feeder (ADF) with the print-side facing down. If the original is
loaded print-side up, the copy prints out blank.
78
Chapter 8 Troubleshooting
ENWW
Pages did not print
Try these tips when the device does not print any pages.
Does a message appear on your computer screen?
Is media being pulled into the device correctly?
Are media jams present?
printer for more information.
Is the parallel or USB Device Cable (A/B) working, and is it
connected correctly?
The parallel or USB Device Cable (A/B) might be defective. Try the following remedies:
●
●
●
Disconnect the parallel or USB Device Cable (A/B) at both ends and reconnect it.
Try printing a job that has printed in the past.
Try using a different IEEE 1284-B-compliant parallel cable or USB Device Cable (A/B).
●
Contact the manufacturer of your computer about changing parallel port settings to an
extended capabilities port (ECP) mode.
Are other devices running on your computer?
●
The device might not share a parallel port. If you have an external hard drive or network
switchbox that is connected to the same port as the device, the other device might be
interfering. To connect and use the device, you must disconnect the other device or you
must use two parallel ports on the computer.
●
You might need to add another interface card. Hewlett-Packard strongly recommends an
ECP parallel interface card.
ENWW
Pages did not print
79
Onscreen error messages appear
If the following messages appear onscreen, use the appropriate procedures to remedy the
problem.
Printer not responding/error writing to LPT1
Check the following conditions:
●
●
Is the device in the Ready state?
Are the power cord and the IEEE 1284-B-compliant parallel or USB Device Cable (A/B)
correctly connected?
●
Are other printer drivers installed on the computer?
Try the following remedies:
●
Disconnect the power cord and IEEE 1284-B-compliant parallel or USB Device Cable (A/
B) at both ends and reconnect them.
●
●
Use another IEEE 1284-B-compliant parallel or USB Device Cable (A/B).
Make sure that another device or printer is not selected as the default printer.
Cannot access port (in use by another application)
A device conflict exists. This might occur if another device is installed on your computer and is
running status software. The status software dominates the parallel port on the computer and
denies the device access to the port.
Try the following remedies:
●
●
Disable all of the status windows for other devices.
Make sure that the device port setting is correct. Change the port settings on the Details
tab or the Ports tab in the device properties.
●
Make sure that bidirectional support is disabled for the device. On the Details tab or the
Ports tab in the device properties, make sure that the bidirectional support option is not
selected.
In some operating systems, you must click Spool Settings on the Details tab in order to see
Note
the bidirectional support option.
ENWW
Onscreen error messages appear
81
Paper-handling problems exist
Use the tips in this section when the device experiences paper-handling problems.
Print is skewed (crooked)
Are the media guides adjusted properly?
Remove all media from the input tray, straighten the stack, and then load the media in the
input tray again. Adjust the media guides to the width and length of the media that you are
information.
More than one sheet feeds at one time
Is the media input tray too full?
See the start guide for more information about loading media input trays.
Is the media wrinkled, folded, or damaged?
Make sure the media is not wrinkled, folded, or damaged. Try printing on media from a new or
different package.
Is the automatic document feeder (ADF) media lever set incorrectly?
Make sure the ADF media lever is set to the multiple-sheet setting (to the left).
Device does not pull media from the media input tray
Is the device in manual feed mode?
Try one of the following remedies:
●
If Manual feed appears on the device control panel display, press MENU/ENTER to print the
job.
●
Make sure that the device is not in manual feed mode and print your job again.
Is the pickup roller dirty or damaged?
Media curls when fed through device
82
Chapter 8 Troubleshooting
ENWW
Printed page is different from what appears onscreen
Try the tips in this section when what is printed on the page differs from what appears
onscreen.
Is the text garbled, incorrect, or incomplete?
page for instructions. If the configuration page prints successfully, try the following remedies:
●
●
●
Disconnect the cable and reconnect it at both ends.
Try printing a job that has printed correctly in the past.
If possible, attach the cable and device to another computer, and then try printing a job
that you know has printed correctly.
●
●
●
Try using a new IEEE 1284-B-compliant parallel or USB Device Cable (A/B). See Ordering
HP parts and accessories for information.
The wrong printer driver might have been selected when the device software was
installed. Make sure that the device is selected in the device properties.
The software program might be experiencing a problem. Try printing from another
software program.
Are graphics or text missing? Are there blank pages?
●
If the software progam you are using has a Print Preview option, can you see the missing
graphics or text in the Print Preview screen?
●
●
Make sure that the document does not contain blank pages.
The sealing tape might still be in the print cartridge. Remove the print cartridge, and pull
out the sealing tape.
●
●
●
Reinstall the print cartridge. See the start guide for more information about print
cartridges.
instructions.
The graphic settings in the device properties might not be correct for the type of job that
you are printing. Try a different graphic setting in the device properties. See Changing
print settings for more information.
●
The printer driver might not work for the type of job that you are printing. Try using a
different printer driver.
If you use a different printer driver, some device features might not be available.
Note
ENWW
Printed page is different from what appears onscreen
83
Is the page format different from the format on another printer?
If you used an older or different printer driver (printer software) to create the document or the
device properties settings in the software are different, the page format might change when
you try to print using your new printer driver or settings. To help eliminate this problem, try the
following remedies:
●
Create documents and print them using the same printer driver (printer software) and
device properties settings regardless of which device you use to print the documents.
●
Change the resolution, media size, font settings, and other settings. See Changing print
settings for more information.
Is the quality of the graphics poor?
The graphics settings might be unsuitable for your print job. Try the following remedies:
●
●
Check the graphic settings, such as resolution, in the device properties and adjust them
Try using a different printer driver (printer software).
If you use a different printer driver, some device features might not be available.
Note
84
Chapter 8 Troubleshooting
ENWW
Media jams occur in the printer
Occasionally, media becomes jammed during a print job. Try the following remedies before
you attempt to clear the jam:
●
Make sure that you are printing on media that meets HP specifications. See Device media
specifications for more information.
●
●
●
Make sure that you are printing on media that is not wrinkled, folded, or damaged.
Make sure that the input trays are loaded properly and are not too full. See the start guide
for more information about loading input trays.
When you add new media, always remove all of the media from the input tray and straighten
the stack of new media. This helps prevent multiple sheets of media from feeding through the
device at one time, which reduces media jams.
Note
You are notified of a media jam by an error in the software program and a jam message on the
information.
It is not necessary to remove the media input tray to clear a media jam. Remove the media
input tray only to return the device for hardware service. For information about removing the
CAUTION
CAUTION
To clear a media jam
Media jams might result in loose toner on the page. If you get any toner on your clothes, wash
them in cold water. Hot water will permanently set the toner into the fabric. If you get any toner
on your hands, wash them in cold water.
Do not use a sharp object, such as a pencil or scissors, to remove jammed media.
ENWW
Media jams occur in the printer
85
When clearing jams, including jams in the output bin, always push the print-cartridge-door
release to open the top cover, and remove the print cartridge. Keep the top cover open and
the cartridge out until the jam has been cleared. Opening the top cover and removing the print
cartridge relieves tension on the printer rollers, which makes removing jammed pages easier.
Note
1. Push the print-cartridge-door release and open the top cover.
2. Grasp the handle of the print cartridge and remove it. Set it aside.
To prevent damage to the print cartridge, do not expose it to light any longer than necessary.
Place the print cartridge in a paper bag or other opaque container until you can place it back in
the device.
CAUTION
3. With both hands, grasp the side of the media that is most visible (this includes the
middle), and carefully pull it free from the device.
4. When you have removed the jammed media, replace the print cartridge.
5. Press the supporting springs, and close the top cover.
86
Chapter 8 Troubleshooting
ENWW
6. Open the media input tray and remove any media.
7. Slide the media guides inward as far as they will go. Press and hold down the tabs inside
the media input tray, and slide the media input tray out of the device.
8. With both hands, grasp the side of the media that is most visible (this includes the
middle), and carefully pull it free from the device.
9. Replace the input tray into the device.
10. After clearing the media jam, you might need to turn the device off, and then turn it on
again.
When you add new media, remove all of the media from the input tray, straighten the stack of
media after adding the new media, and then place the stack in the tray.
Note
To clear other media jams
Do not use a sharp object, such as a pencil or scissors, to remove jammed media.
CAUTION
If the media has jammed where it exits the device, grasp the leading edge of the media and
pull the media out through the output bin.
ENWW
Media jams occur in the printer
87
If you turned the device off before clearing the media jam, turn it on again, and then restart
your printing or copying job.
Note
If the media has jammed in the automatic document feeder (ADF), see Media jams occur in
Tips to avoid media jams
●
Make sure the automatic document feeder (ADF) media lever is in the correct position for
the media you are using. Slide it to the single-sheet setting (to the right) when you are
printing on thick media. Slide it to the multiple-sheet setting (to the left) when you are
●
Make sure that the input tray is not overfilled. The input tray capacity varies depending on
the type of print media that you are using.
●
●
●
Check that the input tray is securely in place.
Do not add print media into the input tray while the device is printing.
information about print media types.
●
●
Do not let print media stack up in the output bin. The print media type and the amount of
toner used affect the output bin capacity.
Check the power connection. Make sure that the power cord is firmly connected to both
the device and the power supply box. Plug the power cord into a grounded AC power
outlet.
88
Chapter 8 Troubleshooting
ENWW
Print quality is unacceptable
This section provides information about identifying and correcting print defects.
Hewlett-Packard does not recommend the use of uninterrupted power supply (UPS) battery-
backup devices or surge suppressors with this device. Many surge suppressors and battery-
backups can cause print defects.
Note
Light print or fade
●
●
The media might not meet Hewlett-Packard media specifications (for example, the media
whole page is light, the print density adjustment is too light or EconoMode might be turned
on. Adjust the print density and turn off EconoMode in the device properties. See Saving
toner for more information.
Toner specks
●
●
The media might not meet Hewlett-Packard media specifications (for example, the media
ENWW
Print quality is unacceptable
89
Dropouts
●
●
A single sheet of media might be defective. Try reprinting the job.
The moisture content of the media is uneven or the media has moist spots on the surface.
●
●
●
The media lot is bad. The manufacturing processes can cause some areas to reject toner.
Try a different type of media.
information.
Check Type is: on the Paper tab or the Paper/Quality tab of the printer driver, and make
more information.
If these steps do not correct the problem, contact an HP-authorized dealer or service
representative. See the support flyer that came with your device for information about
contacting HP.
Note
Vertical lines
●
●
Make sure that the priority input slot is in place.
The photosensitive drum inside the print cartridge might be scratched. Try installing a new
HP print cartridge. See the start guide for instructions.
90
Chapter 8 Troubleshooting
ENWW
Gray background
●
●
Make sure that the priority input slot is in place.
Decrease the print density setting by using the HP toolbox. This decreases the amount of
background shading. See the device software Help for more information.
●
●
●
information.
Check the device environment. Very dry (low humidity) conditions can increase the
amount of background shading.
Install a new HP print cartridge. See the start guide for instructions.
Toner smear
●
●
The fuser temperature might be too low. Check Type is: on the Paper tab or the Paper/
Quality tab of the printer driver, and make sure that it is set to the appropriate media. See
Optimizing print quality for media types for more information.
If toner smears appear on the leading edge of the media, the media guides might be dirty.
information.
●
●
Check the media type and quality.
Try installing a new HP print cartridge. See the start guide for instructions.
ENWW
Print quality is unacceptable
91
Loose toner
●
Select Type is: on the Paper tab or the Paper/Quality tab of the printer driver, and select
This feature is also available in the HP toolbox.
●
●
●
●
Try installing a new HP print cartridge. See the start guide for instructions.
Plug the device directly into an alternating current (AC) outlet instead of into a power strip.
Vertical repetitive defects
●
●
The print cartridge might be damaged. If a repetitive mark occurs at the same spot on the
page, install a new HP print cartridge. See the start guide for instructions.
information. If the defects occur on the back of the page, the problem will probably correct
itself after a few more pages are printed.
●
Select Type is: on the Paper tab or the Paper/Quality tab of the printer driver, and select
information. This feature is also available in the HP toolbox.
92
Chapter 8 Troubleshooting
ENWW
Misformed characters
●
●
●
If characters are improperly formed, producing hollow images, the print media that you are
information.
If characters are improperly formed, producing a wavy effect, the device might need
information.
If the characters are improperly formed, contact an HP-authorized dealer or service
representative. See the support flyer that came with your device for more information
about contacting HP.
Page skew
●
Make sure that the media is loaded correctly and that the media guides are not too tight or
too loose against the media stack. See the start guide for information about loading input
trays.
●
●
The automatic document feeder (ADF) input tray might be too full. See the start guide for
information about loading input trays.
ENWW
Print quality is unacceptable
93
Curl or wave
●
●
●
Check the media type and quality. Both high temperature and humidity can cause media
The media might have been in the input tray for a long time. Turn over the stack of media
in the input tray. Also, try rotating the media 180° in the input tray.
instructions. This feature is also available in the HP toolbox.
You can also adjust the fuser temperature using the device control panel. The Less paper
curl setting in the Service menu sets the fuser temperature to the lowest setting. The
factory-set default is Off. Use the following instructions to turn this setting on.
1. On the device control panel, press MENU/ENTER.
2. Use the < or the > button to select Service, and then press MENU/ENTER.
3. Use the < or the > button to select Less paper curl, and then press MENU/ENTER.
Wrinkles or creases
●
Make sure that the media is loaded properly. See the start guide for information about
loading input trays.
●
●
Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray.
94
Chapter 8 Troubleshooting
ENWW
Device control panel error messages appear
This section contains information about error messages that can appear on the device control
panel display, and how to clear them.
Resolving common error messages
The following messages are the most common error messages that can appear on the device
control panel display.
Door open or no print cartridge
The print cartridge door is open or no print cartridge has been installed. Make sure that you
have correctly installed the print cartridge in the device. For information about installing the
print cartridge, see the start guide.
After you have checked the print cartridge, close the print cartridge door securely.
When the problem is solved, the device either completes the current job or returns to the
Ready state.
Add paper. [enter] to continue
The device is out of print media. Load media into the media input tray or the priority input slot.
For information about loading media into the input trays, see the start guide.
If media is already loaded, remove the stack of media, check for and clear any media jams,
and reload the input tray.
When the problem is solved, press MENU/ENTER. The device either completes the current job or
returns to the Ready state.
Critical error messages
When a critical error occurs, the current copying or scanning job stops and one of the following
messages appears on the device control panel:
●
●
●
●
●
●
50 Fuser Error
51 Laser Error
52 Scanner Error
57 Fan Error
79 Error
CIS Scanner
Error
●
Scanner Bulb
failure
If one of these messages appears on the device control panel display, the device is
experiencing a critical device error. Unplug the device for five minutes, and then plug it back
in. If the error persists, contact HP customer service at the number provided on the support
96
Chapter 8 Troubleshooting
ENWW
Alert messages
Alert messages indicate that some action must be performed, such as adding print media or
clearing a jam. When an alert message appears, the device automatically stops the current
task and the job does not proceed until someone attends to the situation. After you correct the
error, the device either completes the task or returns to the Ready state. The exception to this
is when you want to use the main menus system. Then the device changes the display so
that you can use the menus system.
The following messages are generic alert messages that might appear on the device control
panel display:
●
●
●
●
●
●
●
●
Doc feeder jam
Clear, Reload
Document feeder
mispick. Reload
Door open or no
print cartridge
Manual feed
Press [enter]
Memory is low
Press [enter]
Add paper.
[enter] to continue
No print
cartridge
Printer jam
Clear paper path
printer for more information about media jams.
Note
Warning messages
Warning messages are important enough to warrant notification. They are of short duration,
but the condition that they describe might affect the completion of the task or the quality of the
output. When a warning message appears, the active job might be canceled. The message
appears on the device control panel display for five seconds.
The following messages are generic warning messages that might appear on the device
control panel display:
●
Device error
[enter] to cont.
Device is busy
Try again later
●
ENWW
Device control panel error messages appear
97
●
●
●
●
Engine comm.
error
Memory is low
Try again later
Page too complex
[enter] to cont.
Settings cleared
If a warning message is related to a printing task and the auto continue setting is on, then the
message appears for 10 seconds. If you do not press MENU/ENTER or CANCEL, the device
continues processing the print job. If the auto continue setting is off, then the print-related
warning message appears until you either press MENU/ENTER to proceed, or press CANCEL to
cancel the job.
The auto continue setting is available in the printer driver and the HP toolbox. To find out
whether the auto continue setting is turned on, print a configuration page. See Printing a
configuration page for more information.
Note
98
Chapter 8 Troubleshooting
ENWW
No copy came out
Is media loaded in the input tray?
Is the original loaded correctly?
Make sure that the original is loaded correctly in the automatic document feeder (ADF) input
tray. The original should be loaded top down in the ADF input tray, with the side to be copied
more information.
Is the ADF media lever set correctly?
Make sure the automatic document feeder (ADF) media lever is in the correct position for the
media you are using. Slide it to the single-sheet setting (to the right) when you are printing on
thick media. Slide it to the multiple-sheet setting (to the left) when you are printing on regular
ENWW
No copy came out
99
Copies are blank, or images are missing or faded
Has the sealing tape been removed from the print cartridge?
The sealing tape might not have been removed from the print cartridge. Remove the print
cartridge from the device, pull out the sealing tape, and reinstall the print cartridge. See the
start guide for information about installing a print cartridge.
Is the print cartridge low on toner?
The print cartridge is used for making copies. If the print cartridge is low on toner, the copies
will be faded.
Is the original of poor quality?
The accuracy of the copy depends on the quality and size of the original. If your original is too
light, the copy might not be able to compensate, even if you adjust the contrast.
Does the original have a colored background?
Colored backgrounds might cause images in the foreground to blend into the background, or
the background might appear in a different shade.
100 Chapter 8 Troubleshooting
ENWW
Copy quality is unacceptable
This section provides information about the following topics:
Preventing problems
Identifying and correcting copy defects
●
●
Preventing problems
The following are a few simple steps you can take to improve copy quality:
●
●
Use quality originals.
Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear
instructions.
●
●
If your device frequently feeds more than one page at a time, the separation pad might
need to be replaced. Contact HP. See the support flyer that came with your device for
information about contacting HP.
Use or make a carrier sheet to protect your originals.
Recurring feed problems indicate the copier/separation pad is worn. See Ordering HP parts
and accessories to order a new separation pad.
Note
ENWW
Copy quality is unacceptable 101
Media jams occur in the automatic document feeder (ADF)
Occasionally, media becomes jammed during a copy, scan, or fax job.
You are notified of a media jam by a software error message and the Doc feeder jam Clear,
Reload message that appears on the device control panel display.
●
more information.
●
The media does not meet HP specifications. See Selecting media for the automatic
document feeder (ADF) for more information.
Typical automatic document feeder (ADF) jam locations
●
●
●
Input tray areas: If the page is sticking out of the input tray, try to remove it gently from the
input tray without tearing the page. If you feel resistance, see To clear a media jam from
the automatic document feeder (ADF) for instructions.
Output paths: If the page is sticking out of the output bin, try to remove it gently without
tearing the page. If you feel resistance, see To clear a media jam from the automatic
document feeder (ADF) for instructions.
Intermediate location: If the page is sticking out of both the input tray and into the output
instructions.
Automatic document feeder (ADF) media lever
If you are using thick media, slide the media lever to the single-sheet setting (to the right).
Load a single sheet of media into the ADF.
When you have finished, copying, scanning, or faxing, slide the ADF media lever back to the
multiple-sheet setting (to the left).
102 Chapter 8 Troubleshooting
ENWW
To clear a media jam from the automatic document feeder
(ADF)
1. Using both hands, pull the device control panel door toward you.
2. Remove any jammed media.
Use only your hands to remove jammed media. Using other objects can damage internal
parts.
Note
3. Make sure that all of the pieces of media are removed, and then close the device control
panel door.
ENWW
Media jams occur in the automatic document feeder (ADF)
103
Copy defects are apparent
Vertical white or faded stripes
●
●
The media might not meet Hewlett-Packard media specifications (for example, the media
Blank pages
●
The original might have been loaded upside down. In the automatic document feeder
(ADF), load the original with the narrow side forward and the side to be scanned facing
●
●
●
The media might not meet Hewlett-Packard media specifications (for example, the media
The toner might be out. See the start guide for information about installing a print
cartridge.
The tape might not have been removed from the print cartridge. See the start guide for
instructions.
104 Chapter 8 Troubleshooting
ENWW
Wrong original was copied
●
Make sure that the automatic document feeder (ADF) is empty.
Too light or dark
●
Try adjusting the settings.
●
more information.
Unwanted lines
●
●
●
Make sure that the priority input slot is in place.
The photosensitive drum inside the print cartridge might be scratched. Install a new HP
print cartridge. See the start guide for instructions.
Black dots or streaks
●
Ink, glue, correction fluid, or another unwanted substance might be on the automatic
document feeder (ADF). Try cleaning the device. See Cleaning the outside of the device
for instructions.
Unclear text
●
Try adjusting the settings.
●
more information.
●
See the device software Help for more information about changing the settings.
Reduced size
●
The software settings might be set to reduce the scanned image.
●
See the device software Help for more information about changing the settings.
ENWW
Copy defects are apparent 105
Scanned image is of poor quality
Is the original a second-generation photo or picture?
Reprinted photographs, such as those in newspapers or magazines, are printed by using tiny
dots of ink that make an interpretation of the original photograph, which dramatically
decreases the quality. Often, the ink dots form unwanted patterns that can be detected when
the image is scanned, printed, or appears onscreen. If the following suggestions do not solve
your problem, you might need to use a better-quality version of the original.
●
●
●
To eliminate the patterns, try reducing the size of the image after scanning.
Print the scanned image to see if the quality is better.
Make sure that your resolution and color settings are correct for the type of scan job that
Is the image quality better when the document is printed?
The image that appears on the screen is not always an accurate representation of the quality
of the scan.
●
Try adjusting your computer monitor settings to use more colors (or levels of gray).
Typically, you make this adjustment by opening Display in Windows Control Panel.
●
Try adjusting the resolution and color settings in the scanner software. See Scanner
resolution and color for more information.
Is the image skewed (crooked)?
The original might have been loaded incorrectly. Be sure to use the media guides when you
more information.
Does the scanned image show blotting, lines, vertical white
stripes, or any other defect?
If the scanner is dirty, the image that it produces does not have optimum clarity. See Cleaning
the outside of the device for instructions.
Do graphics look different from the original?
The graphics settings might not be suitable for the type of scan job that you are performing.
106 Chapter 8 Troubleshooting
ENWW
Part of the image did not scan
Was the original loaded correctly?
instructions.
Does the original have a colored background?
Colored backgrounds can cause images in the foreground to blend into the background. Try
adjusting the settings before you scan the original or enhancing the image after you scan the
Are text or images on the back of a two-sided original
appearing in the scan?
Two-sided originals can "bleed" text or images from the back side to the scan if the originals
are printed on media that is too thin or too transparent.
Is the original longer than 381 mm (15 inches)?
The maximum scannable length is 381 mm (15 inches) when you use the automatic
document feeder (ADF). If the page exceeds the maximum length, the scanner stops. (Copies
can be longer.)
Do not try to pull the original from the ADF; you might damage the scanner or your original.
CAUTION
Is the original too small?
The minimum size that the automatic document feeder (ADF) supports is 51 by 89 mm (2 by
3.5 inches). The original might be jammed. See Media jams occur in the automatic document
feeder (ADF) for instructions.
Is the media size correct?
In Scan settings, make sure that the input media size is large enough for the document that
ENWW
Part of the image did not scan 107
The scan takes too long
Is your resolution or color level set too high?
If you set the resolution and color level too high, the scan job takes longer and results in
larger files. To obtain good results when scanning or copying, it is important that you use the
more information.
Is your software set to scan in color?
The system default is color, which takes longer to scan even when scanning a monochrome
original. If you acquire an image through TWAIN or WIA, you can change the settings so that
the original scans in grayscale or black-and-white. See the device software Help for details.
Did you send a print job or copy job before you tried to scan?
If you sent a print job or copy job before you tried to scan, the scan will start if the scanner is
not busy. However, the printer and scanner share memory, which means that the scan might
be slower.
Is your computer set for bidirectional communication?
See the documentation that came with your computer to change the basic input/ouput settings
(BIOS). The recommended bidirectional setting for the parallel port is ECP. The USB
connection is always bidirectional.
108 Chapter 8 Troubleshooting
ENWW
Error messages appear
If one of the following messages appears on the screen, use this information to remedy the
problem.
Common scanning error messages
This section describes common scanning error messages, and how to remedy them. The
most common scanning error messages include the following:
●
●
●
●
Unable to activate TWAIN source
An error occurred while acquiring the image
Scanner initiation failed
Error communicating with scanner
Make sure that you have connected the USB Device Cable (A/B) or IEEE 1284-B-compliant
parallel cable to the correct port on the back of your computer. If you have another port, try
attaching the cable to the other port. Make sure that you have an EPP-(bidirectional) or ECP-
compliant parallel port on your computer. An EPP parallel port is the minimum requirement;
use of an ECP parallel port is strongly recommended. See the documentation that came with
your computer for more information about your port.
Some devices might not share the parallel port with the device. If you have an external hard
drive, or you have a network switchbox connected to the same USB or parallel port as the
device, the other device might be interfering. To connect and use the device, you must
disconnect the other device or you must use two ports on the computer. You might need to
add another parallel interface card. Hewlett-Packard strongly recommends that you use an
ECP parallel interface card. See the documentation that came with your computer for more
information about installing an additional parallel interface card or resolving device conflicts.
Verify that the correct TWAIN source is selected. In the software, check the TWAIN source by
selecting Select Scanner from the File menu.
ENWW
Error messages appear 109
Scan quality is unacceptable
This section provides information about improving scan quality by preventing or correcting
problems.
Preventing problems
The following are a few simple steps you can take to improve copy and scan quality:
●
●
Use high-quality originals.
Load the media correctly. If the media is loaded incorrectly, it might skew, which causes
●
●
●
Adjust the software settings according to how you plan to use the scanned page. See
Scanner resolution and color for more information.
Recurring feed problems indicate that the separation pad is worn. See Ordering HP parts
and accessories to order a new separation pad.
Use or make a carrier sheet to protect your originals.
Blank pages
●
The original might have been loaded upside down. In the automatic document feeder
(ADF), put the top end of the stack of originals into the ADF, with the media stack face-
scan for instructions.
Too light or dark
●
Try adjusting the settings.
color for more information.
Unwanted lines
●
Ink, glue, correction fluid, or an unwanted substance might be on the scanner. Try
Black dots or streaks
●
Ink, glue, correction fluid, or an unwanted substance might be on the scanner surface. Try
Unclear text
●
Try adjusting the settings.
color for more information.
110 Chapter 8 Troubleshooting
ENWW
Specifications
A
See these sections for specifications information about the following:
●
●
Physical specifications
Product
Height
Depth
Width
Weight
HP LaserJet 3015 445 mm
all-in-one
(17.7 in)
470 mm
(18.5 in)
426 mm
(16.8 in)
9.1 kg
(20 lbs)
Environmental specifications
Category
Specification
Operating environment (unit plugged into an AC
outlet)
●
●
Temperature: 15° to 32.5° C (59° to 90.5° F)
Humidity: 10 percent to 80 percent relative
humidity (no condensation)
Storage environment (unit not plugged into an AC
outlet)
●
●
Temperature: -20° to 40° C (-4° to 104° F)
Humidity: Less than 95 percent relative
humidity (with no condensation)
Electrical specifications1
Item
110-volt models
220-volt models
1102 to 127 V (+/- 10 %)
50 to 60 Hz (+/- 2 Hz)
Power supply
220 to 240 V (+/- 10 %)
50 to 60 Hz (+/- 2 Hz)
Power consumption (typical)
During printing
During standby
Power Save mode
Off mode
300 W (average)
14 W (average)
14 W (average)
0 W (average)
300 W (average)
14 W (average)
14 W (average)
0 W (average)
Heat output
During printing
BTU/hr
BTU/hr
ENWW
111
Item
110-volt models
220-volt models
Minimum recommended circuit
capacity
4.5 A
2.3 A
information.
2Note: The power sources are not interchangeable.
Acoustic emissions1
Activity level
Operator (<1m)
Bystander (1m)
Sound power
Active
L
pAm
56 dB (A)
L
48 dB (A)
L
6.1 Bels (A)
pAm
WAd
Idle
L
pAm
N/A dB (A)
L
N/A dB (A)
L
N/A Bels (A)
pAm
WAd
(inaudible)
(inaudible)
(inaudible)
information. During other operations, acoustic emissions can vary.
112 Appendix A Specifications
ENWW
HP LaserJet 3015 all-in-one
●
●
HP LaserJet 3015 all-in-one specifications
Printer capacities and ratings
Print speed
●
●
15 pages per minute (ppm) for letter size
paper and 14 ppm for A4-size paper
First page out in less than 10 seconds
150 sheets of regular-weight 60 g/m2 (16 lb) paper
or up to 30 envelopes
Media input tray capacity
Priority input slot capacity
Output bin capacity
10 sheets of regular-weight 75 g/m2 (20 lb) paper
or 1 envelope
Up to 125 sheets of regular-weight 16 lb (60 g/m2)
paper
Minimum paper size
Maximum paper size
76 by 127 mm (3 by 5 inches)
216 by 356 mm (8.5 by 14 inches). The output bin
holds one sheet of legal-size media (215 by 356
mm (8.5 by 14 inches)). Subsequent sheets of
legal-size media slide off of the output bin.
Output bin: 60 to 105 g/m2 (16 to 28 lb)
Media weight
Base memory
8 MB of ROM/Flash and 32 MB of RAM (9 MB for
the device and 23 MB available to the user)
1200 dpi effective output quality (600x600x2 dpi,
using HP Resolution Enhancement Technology
[REt]).
Print resolution
Duty cycle
●
●
7,000 single-sided pages per month
(maximum)
800 single-sided pages per month (average)
PCL (Printer Control Language)
PostScript (PS)
Level 5e and 6
Emulates Adobe PostScript® Level 2
Copier capacities and ratings
Copy speed
Up to 15 ppm
Multiple copies
Up to 99 per job
25 percent to 400 percent
6.3 Bel sound power level
Copy reduction or enlargement
Acoustic emissions (per ISO 9296) while copying
Scanner capacities and ratings
ENWW
HP LaserJet 3015 all-in-one 113
3.05 mm (0.12 inch) right and left
4.06 mm (0.16 inch) top and bottom
Margins for scanned items
2,000 single-sided items per month
600 dpi color
Scanner Duty Cycle
Scan resolution
Automatic document feeder (ADF) input tray specifications
Up to 30 sheets of flat 60 to 75 g/m2 (16 to 20 lb)
media
Input capacity
60 to 105 g/m2 (16 to 28 lb)
Media weight
Media size
74 by 105 mm (2.9 by 4.1 inches) to 216 mm by
356 mm (8.5 by 14 inches). The ADF output bin
holds one sheet of legal-size media (215 by 356
mm (8.5 by 14 inches)). Subsequent sheets of
legal-size media slide off of the ADF output bin.
Speed
Up to 12 ppm for letter-size or A4-size media
1,000 pages per month
Duty cycle
Port availability
USB
Compatible with USB 2.0 specification
Parallel
●
●
IEEE 1284-B level 2 device with an IEEE
1284-B receptacle
Set the host computer to ECP (enhanced
capabilities mode)
Fax capabilities and ratings
Fax transmission speed
Right/left margins for printed pages
Top/bottom margins for printed pages
Fax compatibility
3 seconds per page (ITU-T Test Image #1)
6.3 mm (0.25 inch)
5.08 mm (0.2 inch)
ITU Group 3; ECM
Fax coding schemes
MH, MR, and MMR
Up to 33,600 bits per second (bps)
Yes
Modem speed
Speed dialing
Distinctive ring detect
Fax resolution (standard)
Fax resolution (fine)
Yes
203 by 98 dpi
203 by 196 dpi
Fax resolution (superfine)
Fax resolution (photo)
Fax page storage
300 by 300 dpi (no halftone)
300 by 300 dpi (halftone enabled)
Up to 110 Slerexe pages
114 Appendix A Specifications
ENWW
HP LaserJet 3015 all-in-one battery
Battery material
Battery type
Polycarbon Monoflouride Lithium
Button or coin cell battery
Quantity per device
Weight
1
Approximately 1 gram
Solid
Lithium type
Battery manufacturers
Rayovac of Madison, Wisconsin, USA; and
Panasonic of Secaucus, New Jersey, USA.
ENWW
HP LaserJet 3015 all-in-one battery 115
116 Appendix A Specifications
ENWW
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
●
●
●
Reorient or relocate the receiving antenna.
Increase separation between equipment and receiver.
Connect equipment to an outlet on a circuit different from that to which the receiver is
located.
●
Consult your dealer or an experienced radio/TV technician.
Any changes or modifications to the printer that are not expressly approved by HP could void
the user’s authority to operate this equipment.
Note
Note
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of
FCC rules.
FCC Part 68 Requirements (United States)
This equipment complies with FCC rules, Part 68. On the back of this equipment is a label
that contains, among other information, the FCC registration number and ringer equivalence
number (REN) for this equipment. If requested, this information must be provided to the
telephone company. The REN is used to determine the quantity of devices which may be
connected to the telephone line. Excessive RENs on the telephone line may result in the
devices not ringing in response to an incoming call. In most, but not all, areas, the sum of the
RENs should not exceed five (5.0). To be certain of the number of devices that may be
connected to the line, as determined by the total RENs, contact the telephone company to
determine the maximum REN for the calling area.
This equipment uses the following USOC jacks: RJ11C.
118 Appendix B Regulatory Information
ENWW
An FCC-compliant telephone cord and modular plug is provided with this equipment. This
equipment is designed to be connected to the telephone network or premises wiring using a
compatible modular jack which is Part 68 compliant. This equipment cannot be used on
telephone company-provided coin service. Connection to Party Line Service is subject to state
tariffs. If this equipment causes harm to the telephone network, the telephone company will
notify you in advance that temporary discontinuance of service may be required. If advance
notice isn't practical, the telephone company will notify the customer as soon as possible.
Also, you will be advised of your right to file a complaint with the FCC if you believe it is
necessary. The telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the operation of the equipment. If this happens, the
telephone company will provide advance notice in order for you to make the necessary
modifications in order to maintain uninterrupted service. If trouble is experienced with this
equipment, please see the numbers in the front of this manual for repair and (or) warranty
information. If the trouble is causing harm to the telephone network, the telephone company
may request you remove the equipment from the network until the problem is resolved. The
following repairs can be done by the customer: Replace any original equipment that came with
the product. This includes the print cartridge, the supports for trays and bins, the power cord,
and the telephone cord. It is recommended that the customer install an AC surge arrestor in
the AC outlet to which this device is connected. This is to avoid damage to the equipment
caused by local lightning strikes and other electrical surges.
Telephone consumer protection act (United States)
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a
computer or other electronic device, including fax machines, to send any message unless
such message clearly contains, in a margin at the top or bottom of each transmitted page or
on the first page of the transmission, the date and time it is sent and an identification of the
business, other entity, or individual sending the message and the telephone number of the
sending machine or such business, other entity, or individual. (The telephone number provided
cannot be a 900 number or any other number for which charges exceed local or long-distance
transmission charges.) In order to program this information into your facsimile, please see the
fax guide.
ENWW
Telephone consumer protection act (United States) 119
IC CS-03 requirements
NOTICE: The Industry Canada label identifies certified equipment. This certification means the
equipment meets certain telecommunications network protective, operational, and safety
requirements as prescribed in the appropriate Terminal Equipment Technical Requirement
document(s). The Department does not guarantee the equipment will operate to the user’s
satisfaction. Before installing this equipment, users should ensure that it is permissible for the
equipment to be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection. The customer
should be aware that compliance with the above conditions may not prevent degradation of
service in some situations. Repairs to certified equipment should be coordinated by a
representative designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company cause to
request the user to disconnect the equipment. Users should ensure for their own protection
that the electrical ground connections of the power utility, telephone lines, and internal metallic
water pipe system, if present, are connected together. This precaution can be particularly
important in rural areas.
Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate. The Ringer Equivalence
Number (REN) of this device is 0.7.
CAUTION
Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an
indication of the maximum number of terminals allowed to be connected to a telephone
interface. The termination on an interface may consist of any combination of devices subject
only to the requirement that the sum of the Ringer Equivalence Number of all the devices does
not exceed five (5.0). The standard connecting arrangement code (telephone jack type) for
equipment with direct connections to the telephone network is CA11A.
Regulatory information for the European Union countries/regions
This equipment has been designed to work in all of the countries/regions of the European
Economic Area (Public Switched Telephone Networks) only. Network compatibility is
dependent on internal software settings. Contact your equipment supplier if it is necessary to
use the equipment on a different telephone network. For further product support, contact
Hewlett-Packard at the phone numbers provided in the support flyer that came with the
product.
120 Appendix B Regulatory Information
ENWW
Safety statements
Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug
Administration has implemented regulations for laser products manufactured since August 1,
1976. Compliance is mandatory for products marketed in the United States. This printer is
certified as a “Class 1” laser product under the U.S. Department of Health and Human
Services (DHHS) Radiation Performance Standard according to the Radiation Control for
Health and Safety Act of 1968. Since radiation emitted inside this printer is completely
confined within protective housings and external covers, the laser beam cannot escape during
any phase of normal user operation.
Using controls, making adjustments, or performing procedures other than those specified in
this manual can result in exposure to hazardous radiation.
WARNING!
Canada DOC regulations
This equipment complies with Canadian EMC Class B requirements.
Conforme á la classe B des normes canadiennes de compatibilité électromagnétiques. <<
CEM>>.
ENWW
Safety statements 121
Laser statement for Finland
LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP LaserJet 3015 all-in-one-laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite.
Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen
ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1:1994 + A11:1996 + A2:2001
mukaisesti.
VAROITUS!
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING!
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren
utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet 3015 all-in-one-kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita.
Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi
huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita
käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan
suorittaa ilman erikoistyökaluja.
VARO!
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen
ollessa toiminnassa. Älä katso säteeseen.
VARNING!
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för
osynlig laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 770-795 nm
Teho 5 mW
Luokan 3B laser
Korean EMI statement
122 Appendix B Regulatory Information
ENWW
Declaration of Conformity
Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:
Manufacturer’s Address:
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA
declares that the product
Product Name:
Product Number:
Product Options:
HP LaserJet 3015 all-in-one
Q2669A (Regulatory Model3: BOISB-0307-00
All
conforms to the following Product Specifications:
Safety:
EMC:
IEC 60950:1999 / EN60950:2000
IEC 60825-1:1993 + A1:1996 + A2:2001 / EN 60825-1:1994 + A11:1996 + A2:2001 (Class 1 Laser/LED Product)
GB4943-1995
CISPR 22:1998 / EN 55022:1998 - Class B1
EN 61000-3-2:1995 / A14:2000
EN 61000-3-3:1995
EN 55024:1998
FCC Title 47 CFR, Part 15 Class B2 / ICES-003, Issue 3
GB9254-1998
Telecom: TBR-21:1998; EG 201 121:1998
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 89/336/EEC, the Low Voltage Directive 73/23/EEC, the R&TTE
Directive 1999/5/EC (Annex II), and carries the CE-Marking accordingly
1The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems
2This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation
3For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the marketing name
(HP LaserJet 3015) or the product number (Q2669A).
Boise, Idaho 83713, USA
November 1, 2003
For Regulatory Topics Only:
Australia Contact
European Contact
Product Regulations Manager, Hewlett-Packard Australia, Ltd. 31-41 Joseph Street Blackburn, Victoria 3130, Australia
Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards
Europe Herrenberger Strasse 140 Böblingen, D-71034, (+49-7031-14-3143)
USA Contact
Product Relations Manager, Hewlett-Packard Company PO Box 15, Mail Stop 160 Boise, ID 83707-0015, USA (208-
396-6000)
124 Appendix B Regulatory Information
ENWW
Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally
sound manner. This product has been designed with several attributes to minimize impacts on
our environment.
Ozone production
This product generates no appreciable ozone gas (O3).
Energy consumption
Energy usage drops significantly while in Power Save mode, which saves natural resources
and saves money without affecting the high performance of this product. This product qualifies
for ENERGY STAR® (version 1.0), which is a voluntary program to encourage the
development of energy-efficient office products.
ENERGY STAR® is a U.S. registered service mark of the U.S. Environmental Protection
Agency. As an ENERGY STAR® Partner, Hewlett-Packard Company has determined this
product meets ENERGY STAR® Guidelines (version 1.0) for energy efficiency. For more
Toner consumption
EconoMode/Toner Miser uses significantly less toner, which might extend the life of the print
cartridge.
Paper use
This product’s manual duplex feature (two-sided printing, see Printing on both sides of the
media (manual duplexing)), and printing multiple pages on one page can reduce paper usage
and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the
ability to identify plastics for recycling purposes at the end of the product’s life.
ENWW
Environmental product stewardship program 125
HP LaserJet printing supplies
In many countries/regions, this product’s printing supplies (for example, print cartridge, drum,
fuser) can be returned to HP through the HP Printing Supplies Returns and Recycling
Program. An easy to use and free takeback program is available in over 48 countries/regions.
Multi-lingual program information and instructions are included in every new HP LaserJet print
cartridge and consumables package.
HP printing supplies returns and recycling program
information
Since 1990, the HP Printing Supplies Returns and Recycling Program has collected millions
of used LaserJet print cartridges that otherwise may have been discarded in the world’s
landfills. The HP LaserJet print cartridges and supplies are collected and bulk shipped to our
resource and recovery partners who disassemble the cartridge. After a thorough quality
inspection, selected parts are reclaimed for use in new cartridges. Remaining materials are
separated and converted into raw materials for use by other industries to make a variety of
useful products.
U.S. returns
For a more environmentally responsible return of used cartridges and supplies, HP
encourages the use of bulk returns. Simply bundle two or more cartridges together and use
the single, pre-paid, pre-addressed UPS label that is supplied in the package. For more
information in the U.S., call (1) (800) (340-2445) or visit the HP LaserJet Supplies website at
Non-U.S. returns
Non-U.S. customers should call the local HP Sales and Service Office or visit the
http://www.hp.com/recycle web site for further information regarding availability of the HP
Supplies Returns and Recycling Program.
Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined
is suitable for the use of recycled paper according to DIN 19309.
Material restrictions
This HP product contains mercury in the fluorescent lamp or scanner that may require special
handling at end-of-life.
This HP product contains lead in solder.
This HP product contains a battery that might require special handling at end of life.
Type:
Lithium Carbon Monofluoride (solid button cell)
126 Appendix B Regulatory Information
ENWW
Weight:
approx. 1 gram
Location:
on formatter PC board (one battery per product)
No
User Removable:
Nederlands
Toepassing: De batterij wordt gebruikt als reserve-energiebron voor de tijdklok (die wordt
gebruikt voor het faxgedeelte van het apparaat).
Locatie van de batterij: De batterij wordt bij de fabricage/distributie van het product op de
formatter gesoldeerd.
Voorschriften:
●
· Richtlijn van de Europese Unie met betrekking tot batterijen: Deze batterij komt niet in
aanmerking voor de richtlijnen.
●
· Bijzondere bepaling A45 voor UN-standaard: Deze batterij is een niet-gevaarlijk artikel.
Levensduur: De batterij is ontworpen om minstens even lang mee te gaan als het product.
Batterijfabrikanten: Rayovac, Madison, WI, USA; and Panasonic, Secaucus, NJ, USA.
Het ontwerp en de specificaties kunnen zonder kennisgeving worden gewijzigd.
For more information
On HP’s environmental programs, including:
●
●
●
●
●
Product environmental profile sheet for this and many related HP products
HP’s commitment to the environment
HP’s environmental management system
HP’s end-of-life product return and recycling program
Material Safety Data Sheets
ENWW
Environmental product stewardship program 127
HP limited warranty statement
C
HP LaserJet 3015 all-in-one ONE-YEAR LIMITED WARRANTY
HP PRODUCT
HP LaserJet 3015 all-in-one
DURATION OF LIMITED WARRANTY
One year
HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects
in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of
such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be
defective. Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase,
for the period specified above, due to defects in material and workmanship when properly installed and used. If HP
receives notice of such defects during the warranty period, HP will replace software which does not execute its
programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a
reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the
purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b)
software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation
outside of the published environmental specifications for the product, or (e) improper site preparation or
maintenance. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND
NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND
HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states, or
provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might
not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from
country/region to country/region, state to state, or province to province.
HP’s limited warranty is valid in any country/region or locality where HP has a support presence for this product and
where HP has marketed this product. The level of warranty service you receive may vary according to local
standards. HP will not alter form, fit, or function of the product to make it operate in a country/region for which it
was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states, or provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
ENWW
HP LaserJet 3015 all-in-one ONE-YEAR LIMITED WARRANTY 129
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
130 Appendix C HP limited warranty statement
ENWW
Ordering HP parts and accessories
HP parts and accessories chart
You can increase the device’s capabilities with optional accessories and supplies. Use
accessories and supplies designed specifically for your HP LaserJet 3015 all-in-one to ensure
optimum performance.
Accessories
Product name
Description
Part number
Cables and interface
accessories
2-meter IEEE–1284 parallel
cable
C2950A
Cables and interface
accessories
3-meter IEEE-1284 parallel
cable
C2951A
Cables and interface
accessories
2-meter USB Device Cable (A/B) 8121-0539
Print cartridge accessories
Toner collection cloth
5090-3379
Printing supplies
Product name
Description
Part number
HP Multipurpose paper
HP brand paper for a variety of
uses (1 box of 10 reams,
500 sheets each).
HPM1120
HP LaserJet paper
Premium HP brand paper for
use with HP LaserJet printers
(1 box of 10 reams, 500 sheets
each).
HPJ1124
HP LaserJet transparency film
HP LaserJet transparency film
Print cartridges
HP brand transparency film for
use with HP LaserJet
monochrome printers.
92296U (A4)
HP brand transparency film for
use with HP LaserJet
monochrome printers.
92296T (letter)
Replacement print cartridges for C7115A
the HP LaserJet 3015 all-in-one.
2,000 page cartridge
132 Appendix D HP parts and accessories
ENWW
Supplementary documentation
Product name
Description
Part number
Guidelines for Paper and Other A guide to using paper and other 5963-7863
print media with HP LaserJet
printers.
Print Media
Replacement parts
Product name
Description
Part number
Used to pick the media from the RF0-1008-000CN
input tray and advance it through
the device.
Paper pickup roller
Used to hold media for the
device.
RG0-1121-000CN
Media input tray
Priority input slot
Used to feed special media or
for printing a first page.
RG0-1122-000CN
Automatic document feeder
(ADF) input tray
Used to feed documents into the C9143-60102
scanner.
Used to keep multiple sheets
from feeding through the device
path.
RF0-1014-000CN
Separation pad for the device
ADF pickup roller assembly
ADF
Used to pick the media from the C7309-60016
ADF input tray and advance it
through the ADF.
If your ADF breaks, use this part C9143-60101
number to order one.
ENWW
Ordering HP parts and accessories 133
HP LaserJet print cartridges
This section contains information about using HP LaserJet print cartridges.
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new,
refilled, or remanufactured. Because they are not HP products, HP cannot influence their
design or control their quality. Service or repair required as a result of using a non-HP print
cartridge will not be covered under the printer warranty.
The warranty does not apply to defects resulting from software, interfacing, or parts not
supplied by HP.
Note
To install a print cartridge
To install a print cartridge, see the start guide.
Storing print cartridges
Do not remove the print cartridge from its package until you are ready to use it. Some HP
LaserJet print cartridge packages are stamped with an alphanumeric date code. This code
represents a 30-month period beyond the date of production in order to facilitate efficient
inventory management processes between HP and its resellers. It does not serve as an
indication of toner life (shelf-life) or relate in any way to warranty terms and conditions.
To prevent damage to the print cartridge, do not expose it to light.
CAUTION
Print cartridge life expectancy
The life of the print cartridge depends on the amount of toner that your print jobs require.
When printing text on letter/A4-size paper at 5 percent coverage, the print cartridge lasts an
average of 2,000 pages. This assumes that you set the print density to 3 and turn EconoMode
off (these are the default settings).
Recycling print cartridges
Since 1990, the HP Printing Supplies Returns and Recycling Program has collected millions
of used LaserJet print cartridges that otherwise may have been discarded in the world's
landfills. The HP LaserJet print cartridges and supplies are collected and bulk shipped to our
resource and recovery partners who disassemble the cartridge. After a thorough quality
inspection, selected parts are reclaimed for use in new cartridges. Remaining materials are
separated and converted into raw materials for use by other industries to make a variety of
useful products.
U.S. returns
134 Appendix D HP parts and accessories
ENWW
For a more environmentally responsible return of used cartridges and supplies, HP
encourages the use of bulk returns. Simply bundle two or more cartridges together and use
the single, pre-paid, pre-addressed UPS label that is supplied in the package. For more
information in the U.S., call (800) 340-2445, or visit the HP LaserJet Supplies website at
Saving toner
To save toner, select the EconoMode option in your device properties settings. (For more
device uses less toner on each page. Selecting this option extends the life of the print
cartridge and reduces your cost per page, but it also reduces print quality. HP does not
information.
ENWW
HP LaserJet print cartridges 135
136 Appendix D HP parts and accessories
ENWW
Obtaining hardware service
Warranty service and support options might vary depending on your country/region. For
Note
To obtain hardware service
If your hardware should fail during the warranty period, HP offers the following support
options:
●
●
HP repair services. You can return the device to an HP repair center, depending on your
location. You can also obtain telephone support by calling the appropriate telephone
number listed on the support flyer that came with the device.
HP authorized service provider. You can return the unit to a local authorized service
dealer.
Returning the unit
When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of
repairs.
Shipping damage resulting from inadequate packaging is the customer’s responsibility. See
the following repackaging guidelines.
CAUTION
Repackaging guidelines
●
unit, and send the self-test report with the unit.
●
Remove and retain the print cartridge.
Toner left in the device during shipping can damage the device.
CAUTION
●
●
Remove the media input tray and repackage it using the original packaging materials, if
Include the completed copy of the service information form below. Note on the form which
items were returned.
●
●
●
Use the original shipping container and packaging materials, if possible.
Include samples that illustrate the problems you are having, if applicable.
Include five sheets of the paper or other media that are causing trouble in printing,
scanning, faxing, or copying. Seal the paper or media in an airtight bag.
138 Appendix E Service and support
ENWW
To remove the media input tray
You might need to remove the media input tray to return the device. Use the following
instructions to remove the media input tray without damaging the device.
Note
1. Open the media input tray and remove any media.
2. Slide the media guides inward as far as they will go. Press and hold down the tabs inside
the media input tray, and slide the media input tray out of the device.
ENWW
Obtaining hardware service 139
Extended warranty
In most countries/regions, HP CarePack provides additional—beyond standard warranty—
coverage for the HP product and all HP-supplied internal components. This hardware
maintenance can uplift the standard warranty (i.e. from next-day to same-day service) and/or
extend it up to five years. The HP CarePack can provide Express Exchange or onsite service.
For more support information, contact the Customer Care Service and Support group; see the
support flyer that came with your device for the appropriate phone numbers and information.
140 Appendix E Service and support
ENWW
Service information form
Who is returning the equipment?
Date:
Person to contact:
Phone:
Alternate contact:
Phone:
Return shipping address:
What is being sent?
Special shipping instructions:
Serial number:
Model number:
Please attach any relevant printouts when returning equipment. Do not ship accessories that are not
required to complete the repair (for example, media trays, manuals, and cleaning supplies).
What needs to be done?
1. Describe the conditions of the failure (What was the failure? What were you doing when the failure
occurred? What software were you running? Can you make the failure reoccur?).
2. If the failure is intermittent, how much time elapses between failures?
3. Is the unit connected to any of the following? (Please provide manufacturer and model numbers.)
Personal Computer:
Modem:
Network:
4. Additional comments:
ENWW
Service information form 141
142 Appendix E Service and support
ENWW
Glossary
1284-B
The 1284 parallel port standard was developed by the Institute of Electrical
and Electronics Engineers (IEEE). The term "1284-B" refers to a specific
connector type on the end of the parallel cable that attaches to the peripheral
(for example, a printer). A 1284-B connector is larger than a 1284-C
connector, for example.
ADF
Automatic document feeder. The ADF is used to automatically feed originals
into the device for copying, scanning, or faxing.
all-in-one
browser
collate
A designation given to HP devices that can perform several functions, such as
printing, faxing, copying, and scanning.
Short for Web browser, a software program that is used to locate and open
Web pages.
The process of printing a multiple-copy job in sets. When collate is selected,
the device prints an entire set before printing additional copies. Otherwise, the
device prints the specified number of copies of one page before printing the
subsequent pages.
contrast
The difference between the dark and light areas of an image. The lower the
number value, the more closely the shades resemble each other. The higher
the number, the more the shades appear separate from each other.
DIMMs
Dual inline memory module, a small circuit board that holds memory. A single
in-line memory module (SIMM) has a 32-bit path to the memory, whereas a
DIMM has a 64-bit path.
dots per inch (dpi)
A measurement of resolution that is used for scanning and printing. Generally,
more dots per inch result in a higher resolution, more visible detail in the
image, and a larger file size.
dpi
See dots per inch (dpi).
e-mail (electronic mail)
An abbreviation for electronic mail. Software that can be used to electronically
transmit items over a communications network.
ENWW
Glossary 143
EconoMode
ECP
EconoMode is a toner-saving feature on the device. EconoMode reduces the
amount of toner on a printed page, so that the print cartridge lasts longer. The
printed result is similar to printing a document in draft mode.
Extended capabilities port, a parallel-port standard for computers that supports
bidirectional communication between the computer and attached devices
(such as a printer).
file format
grayscale
The way the contents of a file are structured by a program or group of
programs.
Shades of gray that represent light and dark portions of an image when color
images are converted to grayscale; colors are represented by various shades
of gray.
halftone
An image type that simulates grayscale by varying the number of dots. Highly
colored areas consist of a large number of dots, while lighter areas consist of a
smaller number of dots.
HP Director toolbar
Available for Macintosh only. A software screen that is used when working with
documents. When the document is loaded into the automatic document feeder
(ADF) and the computer is connected directly to the device, the HP Director
appears on the computer screen to initiate faxing, copying, or scanning.
HP toolbox
The HP toolbox is a Web page that opens in a Web browser and provides
access to the device management and troubleshooting tools, embedded Web
server, and device documentation.
link
A connection to a program or device that can be used to send information from
the device software to other programs, such as e-mail, electronic fax, and OCR
links.
Optical Character Recognition (OCR) software
OCR software converts an electronic image of text, such as a scanned
document, into a form that word processor, spreadsheet, and database
programs can use.
parallel cable
printer driver
See 1284-B.
A printer driver is a program that software programs use to gain access to a
device’s features. A printer driver translates a software program’s formatting
commands (such as page breaks and font selection) into a printer language
(such as PostScript or PCL), and then sends the print file to the device.
Readiris
An optical character recognition (OCR) program that was developed by I.R.I.
S. and that is included with the device software.
144 Glossary
ENWW
resolution
surge protector
TWAIN
The sharpness of an image, measured in dots per inch (dpi). The higher the
dpi, the greater the resolution.
A device that protects a power supply and communications lines from
electrical surges.
An industry standard for scanners and software. By using a TWAIN-compliant
scanner with a TWAIN-compliant program, a scan can be initiated from within
the program.
URL
Uniform resource locator, the global address of documents and resources on
the Internet. The first part of the address indicates what protocol to use, the
second part specifies the IP address or the domain name where the resource
is located.
USB (compatible with 2.0 specifications)
Universal serial bus (USB) is a standard that was developed by the USB
Implementers Forum, Inc., to connect computers and peripherals. Unlike the
parallel port, USB is designed to concurrently connect a single computer USB
port to multiple peripherals.
watermarks
A watermark adds background text to a document that is being printed. For
example, “Confidential” can be printed in the background text of a document to
indicate that the document is confidential. A selection can be made from a set
of predefined watermarks, and the font, size, angle, and style can be
changed. The printer can place the watermark on the first page only or all
pages.
WIA
Windows Imaging Architecture (WIA) is an imaging architecture that is
available in Windows Me and Windows XP. A scan can be initiated from within
these operating systems by using a WIA-compliant scanner.
ENWW
Glossary 145
146 Glossary
ENWW
Index
Symbols/Numerics
2-sided originals
C
cables
copying 54
canceling
A
card stock
ADF
media sizes and weights
printing 36
specifications 27
changing
input tray
media specifications
output bin
specifications 29, 114
adjusting
volume 14
characters
dropouts 90
misformed 93
unclear 105
cleaning
exterior 72
glass 72
clearing jams
settings
ADF 102
volume 14
alarm volume
media 85
collating copies
description 52
components
contrast
adjusting 15
Australia
copy contrast setting
copy quality
B
adjusting 47
buttons on device control panel
See also image quality, troubleshooting, copy quality
ENWW
Index 147
copying
EconoMode 21
electrical specifications
device 111
canceling 46
enlarging 49
reducing 49
speed 113
enlarging
copies 49
envelopes
troubleshooting 99, 100, 101, 104
printing 30
custom media
equipment components
error messages
printing 36
customer support
F
D
factory settings
darkness
default settings
restoring 13
fax sounds
faxing
adjusting 20
margins 114
restoring 13
resolution 114
device control panel
speed 114
components
features 2, 3
forms
location
messages 96
printing 35
device features
documentation
G
ordering 133
duty cycle
graphics
ADF 114
device 113
H
scanner 114
hardware components
E
148 Index
ENWW
HP LaserJet 3015 all-in-one
package contents
HP LaserJet Fax
K
key-press volume
adjusting 16
L
labels
media sizes and weights
printing 33
HP toolbox
humidity
specifications 111
language for device control panel display
changing 14
I
image quality, troubleshooting
dropouts 90
lightness
lines on copy
graphics 106
unwanted 105
loading
originals 44, 45, 56
lines 90, 110
M
smears 91
specks 89
streaks 105, 110
margins
faxing 114
media
input tray, media
guidelines 25
specifications 7, 24
weight 113
illustration
ordering 133
input tray, paper
media specifications
installing
memory
base 113
messages
alert 97
J
warning 97
jams
clearing 85
preventing 88
ENWW
Index 149
N
power specifications
device 111
power switch
O
print cartridge
OCR (optical character recognition)
software
using 65
installing 134
ordering 132
output bin
capacity 113
recycling 134
illustration
storing 134
print quality
P
package contents
pages
changing 21
improving 89
blank 78
crooked 82
printer
printing
paper
guidelines 25
booklets 40
canceling 19
specifications 7, 24
weight 113
envelopes 30
letterhead 35
See also special media
photo scanning
speed 113
troubleshooting 76, 98
watermarks 42
printing supplies
ordering 132
programming
troubleshooting 106
physical specifications
device 111
picture scanning
troubleshooting 106
ports
R
Readiris OCR
recycling
on device
program 126
power cord
reducing
ordering 132
copies 49
power receptacle
150 Index
ENWW
resolution
battery 115
envelopes 26
faxing 114
printing 113
scanning 66, 114
ring volume
labels 25
media 7, 24
transparencies 26
adjusting 15
speed
S
copy 113
safety
fax 114
statements 121
scan quality
troubleshooting 106
scanning
modem 114
print 113
statements
canceling 59
color 66
margins 114
methods 58
resolution 66, 114
warranty 129
streaks 105
supplies
ordering 132
troubleshooting 106
support, customer. See customer support
SupportPack 140
service
T
telephone lines
hardware 138
settings
telephone port
temperature
changing defaults
size
specifications 111
terminology 143
text
missing 83, 107
toner
device 111
media
software components
special media
consumption 125
loose 92
saving 21, 135
smear 91
specks 89
specifications 28
specifications
transparencies
media sizes and weights
printing 33
ADF 29, 114
ENWW
Index 151
troubleshooting
wrinkles 94
See also image quality, troubleshooting
TWAIN
copying 99
creases 94
two-sided originals
dropouts 90
copying 54
U
graphics 83, 84, 106
uninstaller
USB
port 4, 114
lines 90, 110
V
paper 107
volume
adjusting 14
W
warranty
printer 76, 98
scanning 106
smears 91
extended 140
weight
device 111
media 7, 113
specks 89, 95
streaks 110
WIA
152 Index
ENWW
© 2003 Hewlett-Packard Development Company, LP
www.hp.com/support/lj3015
*Q2669-90902*
*Q2669-90902*
Q2669-90902
|
