HP Hewlett Packard LASERJET PRO 100 COLOR MFP M175 User Manual
LASERJET PRO 100 COLOR MFP M175  
User Guide  
LaserJet Pro 100 color MFP M175  
User Guide  
Copyright and License  
Trademark Credits  
Adobe®, Acrobat®, and PostScript® are  
trademarks of Adobe Systems  
Incorporated.  
© 2011 Copyright Hewlett-Packard  
Development Company, L.P.  
Reproduction, adaptation, or translation  
without prior written permission is  
prohibited, except as allowed under the  
copyright laws.  
Intel® Core™ is a trademark of Intel  
Corporation in the U.S. and other countries.  
Java™ is a US trademark of Sun  
Microsystems, Inc.  
The information contained herein is subject  
to change without notice.  
Microsoft®, Windows®, Windows® XP, and  
Windows Vista® are U.S. registered  
trademarks of Microsoft Corporation.  
The only warranties for HP products and  
services are set forth in the express  
warranty statements accompanying such  
products and services. Nothing herein  
should be construed as constituting an  
additional warranty. HP shall not be liable  
for technical or editorial errors or omissions  
contained herein.  
UNIX® is a registered trademark of The  
Open Group.  
ENERGY STAR® and the ENERGY STAR®  
mark are registered U.S. marks.  
Edition 1, 4/2011  
Part number: CE865-90907  
Conventions used in this guide  
TIP: Tips provide helpful hints or shortcuts.  
NOTE: Notes provide important information to explain a concept or to complete a task.  
CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging  
the product.  
WARNING! Warnings alert you to specific procedures that you should follow to avoid personal  
injury, catastrophic loss of data, or extensive damage to the product.  
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Conventions used in this guide  
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Table of contents  
1 Product basics ................................................................................................................................................ 1  
Product comparison ............................................................................................................................. 2  
Environmental features ........................................................................................................................ 3  
Accessibility features ............................................................................................................................ 3  
Product views ....................................................................................................................................... 4  
Product front view ................................................................................................................ 4  
Product back view ................................................................................................................ 5  
Serial number and model number location .......................................................................... 5  
Control panel layout ............................................................................................................. 6  
2 Control panel menus ...................................................................................................................................... 7  
Setup menu .......................................................................................................................................... 8  
Reports menu ...................................................................................................................... 8  
System Setup menu ............................................................................................................ 8  
Service menu ..................................................................................................................... 10  
Network Setup menu (network models only) ..................................................................... 11  
Function specific menus ..................................................................................................................... 12  
Copy Menu ........................................................................................................................ 12  
3 Software for Windows .................................................................................................................................. 15  
Supported operating systems for Windows ........................................................................................ 16  
Supported printer drivers for Windows ............................................................................................... 16  
Select the correct printer driver for Windows ..................................................................................... 16  
Change print job settings .................................................................................................................... 18  
Change printer-driver settings for Windows ....................................................................................... 19  
Change the settings for all print jobs until the software program is closed ........................ 19  
Change the default settings for all print jobs ...................................................................... 19  
Change the product configuration settings ........................................................................ 19  
Remove software for Windows ........................................................................................................... 20  
Supported utilities for Windows .......................................................................................................... 20  
Other Windows components and utilities ........................................................................... 20  
Software for other operating systems ................................................................................................. 21  
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4 Use the product with Mac ............................................................................................................................ 23  
Software for Mac ................................................................................................................................ 24  
Supported operating systems for Mac ............................................................................... 24  
Supported printer drivers for Mac ...................................................................................... 24  
Install software for Mac operating systems ........................................................................ 24  
Remove software from Mac operating systems ................................................................. 26  
Priority for print settings for Mac ........................................................................................ 26  
Change printer-driver settings for Mac .............................................................................. 27  
Software for Mac computers .............................................................................................. 28  
Print with Mac ..................................................................................................................................... 29  
Cancel a print job with Mac ................................................................................................ 29  
Change the paper size and type with Mac ......................................................................... 29  
Resize documents or print on a custom paper size with Mac ............................................ 29  
Create and use printing presets with Mac ......................................................................... 29  
Print a cover page with Mac .............................................................................................. 30  
Use watermarks with Mac .................................................................................................. 30  
Print multiple pages on one sheet of paper with Mac ........................................................ 31  
Print on both sides of the page (duplex printing) with Mac ................................................ 31  
Set the color options with Mac ........................................................................................... 31  
Use the Services menu with Mac ...................................................................................... 32  
Scan with Mac .................................................................................................................................... 33  
Solve problems with Mac ................................................................................................................... 34  
5 Connect the product ..................................................................................................................................... 35  
Supported network operating systems (network models only) ........................................................... 36  
Printer sharing disclaimer .................................................................................................. 36  
Use HP Smart Install to connect to a computer, a wired network, or a wireless network .................. 37  
Connect with USB by using the software CD-ROM ........................................................................... 38  
Connect to a network by using the software CD-ROM (network models only) .................................. 39  
Supported network protocols ............................................................................................. 39  
Install the product on a wired network ............................................................................... 39  
Install the product on a wireless network ........................................................................... 40  
Configure the network product ........................................................................................... 45  
6 Paper and print media .................................................................................................................................. 47  
Understand paper use ........................................................................................................................ 48  
Special paper guidelines .................................................................................................... 48  
Change the printer driver to match the paper type and size .............................................................. 50  
Supported paper sizes ....................................................................................................................... 51  
Supported paper types ....................................................................................................................... 53  
Load paper trays ................................................................................................................................ 55  
Load the input tray ............................................................................................................. 55  
Tray capacity ..................................................................................................................... 56  
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Paper orientation for loading trays ..................................................................................... 56  
7 Print cartridges and imaging drum ............................................................................................................. 57  
Print cartridge and imaging drum features ......................................................................................... 58  
Supplies views .................................................................................................................................... 59  
Print cartridge views .......................................................................................................... 59  
Imaging drum views ........................................................................................................... 59  
Manage print cartridges and the imaging drum .................................................................................. 60  
Change settings for print cartridges or the imaging drum .................................................. 60  
Replacement instructions .................................................................................................. 61  
Recycle supplies ................................................................................................................ 67  
Print-cartridge and imaging drum storage ......................................................................... 67  
HP policy on non-HP supplies ........................................................................................... 68  
HP fraud hotline and Web site ........................................................................................... 68  
Solve problems with print cartridges or the imaging drum ................................................................. 69  
Check the print cartridges and imaging drum .................................................................... 69  
Interpret control panel messages for print cartridges or the imaging drum ....................... 73  
8 Print tasks ...................................................................................................................................................... 77  
Cancel a print job ............................................................................................................................... 78  
Basic print tasks with Windows .......................................................................................................... 79  
Open the printer driver with Windows ................................................................................ 79  
Get help for any printing option with Windows ................................................................... 79  
Change the number of print copies with Windows ............................................................. 80  
Save custom print settings for reuse with Windows .......................................................... 80  
Improve print quality with Windows ................................................................................... 83  
Print on both sides (duplex) with Windows ........................................................................ 84  
Print multiple pages per sheet with Windows .................................................................... 86  
Select page orientation with Windows ............................................................................... 88  
Set color options with Windows ......................................................................................... 90  
Additional print tasks with Windows ................................................................................................... 91  
Print colored text as black with Windows ........................................................................... 91  
Print on preprinted letterhead or forms with Windows ....................................................... 92  
Print on special paper, labels, or transparencies ............................................................... 94  
Print the first or last page on different paper with Windows ............................................... 96  
Scale a document to fit page size ...................................................................................... 97  
Add a watermark to a document with Windows ................................................................. 99  
Create a booklet with Windows ......................................................................................... 99  
9 Color ............................................................................................................................................................. 101  
Adjust color ....................................................................................................................................... 102  
Change the color theme for a print job ............................................................................ 102  
Change the color options ................................................................................................. 102  
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Manual color options ........................................................................................................ 103  
Use the HP EasyColor option for Windows ...................................................................................... 105  
Match colors ..................................................................................................................................... 106  
10 Copy ........................................................................................................................................................... 107  
Use copy functions ........................................................................................................................... 108  
One-touch copy ............................................................................................................... 108  
Multiple copies ................................................................................................................. 108  
Copy a multiple-page original .......................................................................................... 109  
Copy identification cards .................................................................................................. 110  
Cancel a copy job ............................................................................................................ 111  
Reduce or enlarge a copy ................................................................................................ 111  
Collate a copy job ............................................................................................................ 112  
Make color or black and white copies .............................................................................. 113  
Copy settings .................................................................................................................................... 113  
Change copy quality ........................................................................................................ 113  
Check the scanner glass for dirt and smudges ................................................................ 114  
Adjust the lightness or darkness for copies ..................................................................... 115  
Define custom copy settings ............................................................................................ 115  
Set the paper size and type for copying on special paper ............................................... 116  
Restore copy default settings .......................................................................................... 116  
Copy photos ..................................................................................................................................... 117  
Copy mixed size originals ................................................................................................................. 118  
Copy on both sides manually (duplex) ............................................................................................. 119  
11 Scan ........................................................................................................................................................... 121  
Use scan functions ........................................................................................................................... 122  
Scan methods .................................................................................................................. 122  
Cancel a scan .................................................................................................................. 123  
Scan settings .................................................................................................................................... 124  
Scanner resolution and color ........................................................................................... 124  
Scan quality ..................................................................................................................... 126  
12 Manage and maintain the product ........................................................................................................... 127  
Print information pages .................................................................................................................... 128  
Change the product settings from a computer ................................................................................. 130  
Use HP Web Jetadmin software ...................................................................................................... 131  
Product security features .................................................................................................................. 132  
Lock the product .............................................................................................................. 132  
Assign a system password (network models only) .......................................................... 132  
Economy settings ............................................................................................................................. 133  
Sleep mode ...................................................................................................................... 133  
Low power settings .......................................................................................................... 133  
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Archive print ..................................................................................................................... 134  
Clean the product ............................................................................................................................. 135  
Clean the document feeder pickup rollers and separation pad ....................................... 135  
Clean the paper path ....................................................................................................... 136  
Clean the exterior ............................................................................................................ 136  
Product updates ............................................................................................................................... 136  
13 Solve problems ......................................................................................................................................... 137  
Self help ........................................................................................................................................... 138  
Solve problems checklist .................................................................................................................. 139  
Step 1: Make sure that the product is set up correctly ..................................................... 139  
Step 2: Check the cabling or wireless connection (network models only) ....................... 139  
Step 3: Check the control panel for error messages ....................................................... 139  
Step 4: Check the paper .................................................................................................. 139  
Step 5: Check the software .............................................................................................. 140  
Step 6: Test print functionality ......................................................................................... 140  
Step 7: Test copy functionality ......................................................................................... 140  
Step 8: Check the supplies .............................................................................................. 140  
Step 9: Try sending a print job from a computer .............................................................. 140  
Factors that affect product performance .......................................................................................... 141  
Restore factory settings .................................................................................................................... 141  
Interpret control panel messages ..................................................................................................... 142  
Control panel message types .......................................................................................... 142  
Control panel messages .................................................................................................. 142  
Paper feeds incorrectly or becomes jammed ................................................................................... 148  
The product does not pick up paper ................................................................................ 148  
The product picks up multiple sheets of paper ................................................................ 148  
Prevent paper jams .......................................................................................................... 148  
Clear jams ........................................................................................................................ 149  
Improve print quality ......................................................................................................................... 154  
Use the correct paper type setting in the printer driver .................................................... 154  
Adjust color settings in the printer driver .......................................................................... 155  
Use paper that meets HP specifications .......................................................................... 156  
Print a cleaning page ....................................................................................................... 157  
Calibrate the product to align the colors .......................................................................... 157  
Use the printer driver that best meets your printing needs .............................................. 157  
The product does not print or it prints slowly .................................................................................... 159  
The product does not print ............................................................................................... 159  
The product prints slowly ................................................................................................. 159  
Solve connectivity problems ............................................................................................................. 160  
Solve direct-connect problems ........................................................................................ 160  
Solve network problems .................................................................................................. 160  
Solve wireless network problems ..................................................................................................... 162  
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Wireless connectivity checklist ........................................................................................ 162  
The product does not print after the wireless configuration completes ............................ 162  
The product does not print, and the computer has a third-party firewall installed ........... 163  
The wireless connection does not work after moving the wireless router or product ...... 163  
Cannot connect more computers to the wireless product ................................................ 163  
The wireless product loses communication when connected to a VPN .......................... 163  
The network does not appear in the wireless networks list ............................................. 163  
The wireless network is not functioning ........................................................................... 163  
Product software problems with Windows ........................................................................................ 165  
Solve common Mac problems .......................................................................................................... 166  
The printer driver is not listed in the Print & Fax list ........................................................ 166  
The product name does not appear in the product list in the Print & Fax list .................. 166  
The printer driver does not automatically set up the selected product in the Print &  
Fax list ............................................................................................................................. 166  
A print job was not sent to the product that you wanted .................................................. 166  
When connected with a USB cable, the product does not appear in the Print & Fax list  
after the driver is selected. ............................................................................................... 167  
You are using a generic printer driver when using a USB connection ............................. 167  
Appendix A Supplies and accessories ........................................................................................................ 169  
Order parts, accessories, and supplies ............................................................................................ 170  
Part numbers .................................................................................................................................... 170  
Print cartridges ................................................................................................................. 170  
Imaging drums ................................................................................................................. 170  
Cables and interfaces ...................................................................................................... 170  
Appendix B Service and support ................................................................................................................. 171  
Hewlett-Packard limited warranty statement .................................................................................... 172  
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ................ 174  
HP's LaserJet imaging drum limited warranty statement for replacement imaging drums ............... 175  
Data stored on the print cartridge and imaging drum ....................................................................... 176  
End User License Agreement .......................................................................................................... 177  
OpenSSL .......................................................................................................................................... 179  
Customer support ............................................................................................................................. 179  
Repack the product .......................................................................................................................... 180  
Appendix C Specifications ............................................................................................................................181  
Physical specifications ..................................................................................................................... 182  
Power consumption, electrical specifications, and acoustic emissions ............................................ 182  
Environmental specifications ............................................................................................................ 182  
Appendix D Regulatory information ............................................................................................................ 183  
FCC regulations ............................................................................................................................... 184  
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Environmental product stewardship program ................................................................................... 185  
Protecting the environment .............................................................................................. 185  
Ozone production ............................................................................................................ 185  
Power consumption ......................................................................................................... 185  
Paper use ........................................................................................................................ 185  
Plastics ............................................................................................................................ 185  
HP LaserJet print supplies ............................................................................................... 185  
Return and recycling instructions ..................................................................................... 186  
Paper ............................................................................................................................... 187  
Material restrictions .......................................................................................................... 187  
Disposal of waste equipment by users in private households in the European Union .... 187  
Chemical substances ....................................................................................................... 187  
Material Safety Data Sheet (MSDS) ................................................................................ 187  
For more information ....................................................................................................... 187  
Declaration of conformity (base models) .......................................................................................... 189  
Declaration of conformity (wireless models) ..................................................................................... 191  
Safety statements ............................................................................................................................. 193  
Laser safety ..................................................................................................................... 193  
Canadian DOC regulations .............................................................................................. 193  
VCCI statement (Japan) .................................................................................................. 193  
Power cord instructions ................................................................................................... 193  
Power cord statement (Japan) ......................................................................................... 193  
EMC statement (Korea) ................................................................................................... 193  
Laser statement for Finland ............................................................................................. 194  
GS statement (Germany) ................................................................................................. 194  
Substances Table (China) ............................................................................................... 195  
Restriction on Hazardous Substances statement (Turkey) ............................................. 195  
Additional statements for wireless products ..................................................................................... 196  
FCC compliance statement—United States .................................................................... 196  
Australia statement ..........................................................................................................196  
Brazil ANATEL statement ................................................................................................ 196  
Canadian statements ....................................................................................................... 196  
European Union regulatory notice ................................................................................... 196  
Notice for use in France ................................................................................................... 197  
Notice for use in Russia ................................................................................................... 197  
Korean statement ............................................................................................................ 197  
Taiwan statement ............................................................................................................ 197  
Index ................................................................................................................................................................. 199  
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1 Product basics  
●
●
●
●
Product comparison  
Environmental features  
Accessibility features  
Product views  
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Product comparison  
Base model  
Network model  
●
Speed: Prints up to 16 A4-size pages per minute (ppm) or 17  
HP LaserJet Pro 100 color MFP M175 plus:  
letter-size ppm monochrome and 4 ppm color  
●
Connectivity: 802.11b/g/n wireless networking and built-in  
networking to connect to 10Base-T/100Base-TX networks  
Tray: 150 sheets of 75 g/m2 (20 lb)  
Output bin: 50 sheets of 75 g/m2 (20 lb)  
Connectivity: Hi-Speed USB 2.0 port  
●
●
●
●
Two-sided printing (duplexing): Manual duplexing (using the  
printer driver)  
●
Introductory print cartridges: Supplied with product  
2
Chapter 1 Product basics  
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Environmental features  
Recycling  
Reduce waste by using recycled paper.  
Recycle print cartridges by using the HP return process.  
Save energy with sleep mode and low power mode.  
Energy savings  
HP Instant-on Technology produces the first page faster when the product is coming out sleep  
mode or low power mode so that the print job is done sooner.  
Manual duplex printing  
Save paper by using the manual duplex printing setting.  
Print multiple pages per  
sheet  
Save paper by printing two or more pages of a document side-by-side on one sheet of paper.  
Access this feature through the printer driver.  
Accessibility features  
The product includes several features that aid users with accessibility issues.  
●
●
Online user guide that is compatible with text screen-readers.  
All doors and covers can be opened by using one hand.  
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Environmental features  
3
   
Product views  
Product front view  
1
2
8
7
6
3
4
5
1
2
3
4
5
6
7
8
Document feeder  
Scanner  
Output bin  
Power button  
Main-input tray  
Front cover (provides access to the imaging drum)  
Print cartridge door (provides access to the print cartridges)  
Control panel  
4
Chapter 1 Product basics  
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Product back view  
2
1
3
4
5
1
2
3
4
5
Security slot  
Rear jam-access door  
USB port  
HP internal network port (network models only)  
Power receptacle  
Serial number and model number location  
The label that contains the product and serial numbers is on the inside of the front cover.  
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Product views  
5
     
Control panel layout  
1
2
3
4
5
6
7
8
16  
15  
14  
9
10  
12 11  
13  
1
Control panel display: The display provides information about the product. Use the menus on the display to establish  
product settings.  
2
3
4
5
6
Toner level gauges. These gauges indicate the estimated amount of toner left in each cartridge.  
Ready light. This light indicates that the product is ready or is processing a job.  
Attention light. This light indicates a problem with the product. View the display for a message.  
Cartridge button. When the print cartridge door is closed, press this button to rotate the print cartridge carousel.  
Wireless button (network models only). Press the button to open the Wireless Menu. Press and hold the button to  
enable Wi-Fi Protected Setup (WPS) . The light indicates the state of the wireless connection.  
7
Cancel button. Use the Cancel  
button to cancel the current job.  
8
OK button. Use the OK button to acknowledge a setting or to confirm an action to proceed.  
Arrow buttons. Use the arrow buttons to navigate the menus and adjust certain settings.  
9
10  
11  
12  
13  
14  
Copy Menu button. Use the Copy Menu  
button to open a copy settings menu.  
button to control the brightness or darkness of a copy.  
Lighter/Darker button. Use the Lighter/Darker  
Color copy button. Use the Color button to start a color copy job.  
Black and white copy button. Use the Black button to start a monochrome copy job.  
# Copies button. Use the # Copies  
button to set the number of copies that you want for the current copy job.  
15  
16  
Back button. Use the Back  
state.  
button to return to a previous menu, or to exit the menus and return to the Ready  
Setup button. Use the Setup  
button to open the main menu options.  
6
Chapter 1 Product basics  
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2 Control panel menus  
●
●
Setup menu  
Function specific menus  
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7
 
Setup menu  
To open this menu, press the Setup button. The following sub menus are available:  
Reports  
System Setup  
●
●
●
●
Service  
Network Setup  
Reports menu  
First level  
Demo Page  
Menu Structure  
Config Report  
Supplies Status  
Network Summary (network models only)  
Usage Page  
PCL Font List  
PS Font List  
PCL6 Font List  
Color Usage Log  
Service Page  
Diagnostics Page  
Print Quality  
System Setup menu  
In the following table, items that have an asterisk (*) indicate the factory default setting.  
First level  
Language  
Second level  
Third level  
Values  
Lists available control-panel  
display languages.  
8
Chapter 2 Control panel menus  
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First level  
Second level  
Third level  
Values  
Paper Setup  
Def. Paper Size  
Letter  
A4  
Legal  
Def. Paper Type  
Tray 1  
Lists available media types.  
Lists available media types.  
Lists available media sizes.  
Wait Forever*  
Cancel  
Paper Type  
Paper Size  
Paper Out Action  
Override  
Print Quality  
Calibrate Color  
Sleep Delay  
Calibrate Now  
After Power On  
Off  
Energy Settings  
1 Minute  
15 Minutes*  
30 Minutes  
1 Hour  
2 Hours  
Auto Power Down  
Auto-Off Delay  
Never  
30 Minutes*  
1 Hour  
2 Hours  
4 Hours  
8 Hours  
24 Hours  
Wake Events  
USB Job  
LAN Job  
Wireless Job  
Button Press  
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Setup menu  
9
First level  
Second level  
Third level  
Values  
Supply Settings  
Black Cartridge  
Very Low Setting  
Stop  
Prompt  
Continue*  
(Range of 1-100)  
Stop  
Low Threshold  
Color Cartridges  
Very Low Setting  
Prompt  
Continue  
Print Black*  
Cyan  
Low Threshold  
(Range of 1-100)  
Magenta  
(Range of 1-100)  
Yellow  
(Range of 1-100)  
Stop*  
Imaging Drum  
Very Low Setting  
Low Threshold  
Prompt  
Continue  
(Range of 1-100)  
On Supply*  
Not On Supply  
Regular*  
Dark  
Store Usage Data  
Courier Font  
Allow Color  
Color Copy  
Yes*  
No  
On*  
Off  
Service menu  
In the following table, items that have an asterisk (*) indicate the factory default setting.  
First level  
Second level  
Values  
Cleaning Page  
Cleaning Mode  
10 Chapter 2 Control panel menus  
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First level  
Second level  
Values  
USB Speed  
High*  
Full  
On  
Less Paper Curl  
Archive Print  
Off*  
On  
Off*  
Firmware Date  
Restore Defaults  
Network Setup menu (network models only)  
In the following table, items that have an asterisk (*) indicate the factory default setting.  
First level  
Second level  
Values  
Wireless Menu  
Wi-Fi Protected Setup  
Run Network Test  
Turn Wireless On/Off  
On*  
Off  
TCP/IP Config  
Auto Crossover  
Network Services  
Show IP Address  
Link Speed  
Automatic*  
Manual  
On*  
Off  
IPv4  
IPv6  
On*  
Off  
Yes  
No*  
Automatic*  
10T Full  
10T Half  
100TX Full  
100TX Half  
Restore Defaults  
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Setup menu 11  
 
Function specific menus  
The product features a function-specific menu for copying. To open this menu, press the Copy Menu  
button on the control panel.  
Copy Menu  
In the following table, items that have an asterisk (*) indicate the factory default setting.  
First level  
Second level  
Values  
# of copies  
ID Copy  
(Range of 1*-99)  
Reduce/Enlarge  
Original=100%*  
Legal to Letter=78%  
Legal to A4=83%  
A4 to Letter=94%  
Letter to A4=97%  
Full Page=91%  
Fit to Page  
2 pages per sheet  
4 pages per sheet  
Custom: 25 to 400%  
(Slider with a range of 11 settings.)  
Auto*  
Light/Dark  
Optimize  
Mixed  
Picture  
Text  
Paper  
Paper Size  
Paper Type  
Lists available media sizes.  
Lists available media types.  
On  
Multi-Page Copy  
Collation  
Off*  
On*  
Off  
Tray Select  
Two-Sided  
Auto Select*  
Tray 1  
1 to 1 sided*  
1 to 2 sided  
12 Chapter 2 Control panel menus  
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First level  
Second level  
Values  
Draft Mode  
On  
Off*  
Image Adjustment  
Lightness  
Contrast  
(Slider with a range of 11 settings.)  
(Slider with a range of 11 settings.)  
(Slider with a range of 11 settings.)  
(Slider with a range of 11 settings.)  
Red  
Sharpen  
Background  
Color Balance  
(Slider with a range of 11 settings.)  
Green  
(Slider with a range of 11 settings.)  
Blue  
(Slider with a range of 11 settings.)  
(Slider with a range of 11 settings.)  
Grayness  
Set as New Defaults  
Restore Defaults  
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Function specific menus 13  
14 Chapter 2 Control panel menus  
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3 Software for Windows  
●
●
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●
●
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●
●
Supported operating systems for Windows  
Supported printer drivers for Windows  
Select the correct printer driver for Windows  
Change print job settings  
Change printer-driver settings for Windows  
Remove software for Windows  
Supported utilities for Windows  
Software for other operating systems  
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Supported operating systems for Windows  
The product comes with software for the following Windows® operating systems:  
●
●
●
●
●
Windows 7 (32-bit and 64-bit)  
Windows Vista (32-bit and 64-bit)  
Windows XP (32-bit, Service Pack 2)  
Windows Server 2003 (32-bit, Service Pack 3)  
Windows Server 2008 (32-bit and 64-bit)  
Supported printer drivers for Windows  
The product comes with software for Windows that allows the computer to communicate with the  
product. This software is called a printer driver. Printer drivers provide access to product features,  
such as printing on custom-sized paper, resizing documents, and inserting watermarks.  
NOTE: The most recent drivers are available at www.hp.com/support/LJColorMFPM175.  
Select the correct printer driver for Windows  
Printer drivers provide access to the product features and allow the computer to communicate with  
the product (using a printer language). Check the installation notes and readme files on the product  
CD for additional software and languages.  
HP PCL 6 driver description  
●
●
●
●
●
Installs from the Add Printer wizard  
Provided as the default driver  
Recommended for printing in all supported Windows environments  
Provides the overall best speed, print quality, and product-feature support for most users  
Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in  
Windows environments  
●
Might not be fully compatible with third-party and custom software programs that are based on  
PCL 5  
HP UPD PS driver description  
●
●
Available for download from the Web at www.hp.com/support/LJColorMFPM175  
Recommended for printing with Adobe® software programs or with other highly graphics-  
intensive software programs  
●
Provides support for printing from postscript emulation needs, or for postscript flash font support  
16 Chapter 3 Software for Windows  
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HP UPD PCL 5 driver description  
●
●
●
●
Available for download from the Web at www.hp.com/support/LJColorMFPM175  
Compatible with previous PCL versions and older HP LaserJet products  
The best choice for printing from third-party or custom software programs  
Designed for use in corporate Windows environments to provide a single driver for use with  
multiple printer models  
●
Preferred when printing to multiple printer models from a mobile Windows computer  
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Select the correct printer driver for Windows 17  
Change print job settings  
Tool for changing the settings Method for changing the  
settings  
Duration of changes  
Hierarchy of changes  
Software program settings  
On the File menu in the software These settings are in effect for  
Settings changed here override  
settings changed anywhere  
else.  
program, click Page Setup or a  
similar command.  
the current print job only.  
Printer Properties in the  
software program  
The steps vary for each  
software program. This  
procedure is most common.  
These settings are in effect for  
the current session of the  
software program.  
Settings changed here override  
default printer driver settings  
and default product settings.  
1. On the File menu in the  
software program, click  
Print.  
2. Select the product, and  
then click Properties or  
Preferences.  
3. Change the settings on any  
of the tabs.  
Default printer driver settings  
1. Open the list of printers on  
your computer, and select  
this product.  
These settings remain in effect  
until you change them again.  
You can override these settings  
by changing settings in the  
software program.  
NOTE: This method changes  
NOTE: This step varies  
the default settings for the  
for each operating system. printer driver for all software  
programs.  
2. Click Printer, and then  
click Printing  
Preferences.  
3. Change the settings on any  
of the tabs.  
Default product settings  
Change product settings on the  
control panel, or in the product  
management software that  
came with your product.  
These settings remain in effect  
until you change them again.  
You can override these settings  
by making changes with any  
other tool.  
18 Chapter 3 Software for Windows  
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Change printer-driver settings for Windows  
Change the settings for all print jobs until the software program is closed  
1. On the File menu in the software program, click Print.  
2. Select the driver, and then click Properties or Preferences.  
The steps can vary; this procedure is most common.  
Change the default settings for all print jobs  
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start  
menu view): Click Start, and then click Printers and Faxes.  
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start  
menu view): Click Start, click Settings, and then click Printers.  
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and  
Sound click Printer.  
Windows 7: Click Start, and then click Devices and Printers.  
2. Right-click the driver icon, and then select Printing Preferences.  
Change the product configuration settings  
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start  
menu view): Click Start, and then click Printers and Faxes.  
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start  
menu view): Click Start, click Settings, and then click Printers.  
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and  
Sound click Printer.  
Windows 7: Click Start, and then click Devices and Printers.  
2. Right-click the driver icon, and then select Properties or Printer properties.  
3. Click the Device Settings tab.  
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Change printer-driver settings for Windows 19  
       
Remove software for Windows  
Windows XP  
1. Click Start, and then click Programs.  
2. Click HP, and then click the product name.  
3. Click Uninstall, and then follow the onscreen instructions to remove the software.  
Windows Vista and Windows 7  
1. Click Start, and then click All Programs.  
2. Click HP, and then click the product name.  
3. Click Uninstall, and then follow the onscreen instructions to remove the software.  
Supported utilities for Windows  
●
HP Web Jetadmin  
Other Windows components and utilities  
●
●
●
Software installer — automates the printing system installation  
Online Web registration  
HP LaserJet Scan  
20 Chapter 3 Software for Windows  
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Software for other operating systems  
OS  
Software  
UNIX  
For HP-UX and Solaris networks, go to www.hp.com/support/net_printing to download  
the HP Jetdirect printer installer for UNIX.  
Linux  
For information, go to www.hp.com/go/linuxprinting.  
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Software for other operating systems 21  
     
22 Chapter 3 Software for Windows  
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4 Use the product with Mac  
●
●
●
●
Software for Mac  
Print with Mac  
Scan with Mac  
Solve problems with Mac  
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23  
 
Software for Mac  
Supported operating systems for Mac  
The product supports the following Mac operating systems:  
●
Mac OS X 10.5 and 10.6  
NOTE: For Mac OS X 10.5 and later, PPC and Intel® Core™ Processor Macs are supported. For  
Mac OS X 10.6, Intel Core Processor Macs are supported.  
Supported printer drivers for Mac  
The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, and Printer  
Dialog Extensions (PDEs) for use with Mac OS X computers. The HP printer PPD and PDE files, in  
combination with the built-in Apple PostScript printer drivers, provide full printing functionality and  
access to specific HP printer features.  
Install software for Mac operating systems  
Install software for Mac computers connected directly to the product  
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using  
a cable that is no longer than 2 m (6.5 ft).  
1. Connect the USB cable to the product and the computer.  
2. Install the software from the CD.  
3. Click HP Installer icon, and follow the onscreen instructions.  
4. On the Congratulations screen, click the OK button.  
5. Print a page from any program to make sure that the printing software is correctly installed.  
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Install software for Mac computers on a wired network  
Configure the IP address  
The product IP address can be set manually, or it can be configured automatically via DHCP, BootP,  
or AutoIP.  
Manual configuration  
Only the IPv4 protocol can be configured manually.  
1. On the control panel, press the Setup button.  
2. Use the arrow buttons to select Network Setup, and then press the OK button.  
3. Use the arrow buttons to select TCP/IP Config, and then press the OK button.  
4. Use the arrow buttons to select Manual, and then press the OK button.  
5. Use the arrow buttons to set the IP address, and then press the OK button.  
6. If the IP address is incorrect, use the arrow buttons to select No, and then press the OK button.  
Repeat step 5 with the correct IP address, and then repeat step 5 for the subnet mask and  
default gateway settings.  
Automatic configuration  
1. On the control panel, press the Setup button.  
2. Use the arrow buttons to select Network Setup, and then press the OK button.  
3. Use the arrow buttons to select TCP/IP Config, and then press the OK button.  
4. Use the arrow buttons to select Automatic, and then press the OK button.  
It may take several minutes before the automatic IP address is ready for use.  
NOTE: If you want to disable or enable specific automatic IP modes (such as BOOTP, DHCP, or  
AutoIP), these settings can be changed by using the HP Utility.  
Install the software  
1. Quit all programs on the computer.  
2. Install the software from the CD.  
3. Click the HP Installer icon, and follow the onscreen instructions.  
4. On the Congratulations screen, click the OK button.  
5. Print a page from any program to make sure that the printing software is correctly installed.  
Install software for Mac computers on a wireless network  
Before installing the product software and setting the product to connect to a wireless network, make  
sure that the product is not connected to the network using a network cable.  
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Software for Mac 25  
     
Connect the product to a wireless network using WPS  
If your wireless router supports Wi-Fi Protected Setup (WPS), this is the simplest way to set up the  
product on a wireless network.  
1. Press the WPS button on your wireless router.  
2. Press and hold the Wireless button on the product control panel for two seconds. Release the  
button when the wireless light starts blinking.  
3. Wait up to two minutes while the product establishes a network connection with the wireless  
router.  
NOTE: If this method is not successful, try using the wireless network using USB cable method.  
Connect the product to a wireless network using a USB cable  
If your wireless router does not support WiFi-Protected Setup (WPS), use this method to set up the  
product on a wireless network. Using a USB cable to transfer settings makes setting up a wireless  
connection easier. After the setup is complete, you can disconnect the USB cable and use the  
wireless connection.  
1. Insert the software CD into the computer CD tray.  
2. Follow the on-screen instructions. When prompted, select the Connect through a wireless  
network option. Connect the USB cable to the product when prompted.  
CAUTION: Do not connect the USB cable until the installation program prompts you.  
3. When the installation is complete, print a configuration page to make sure that the product has a  
SSID name.  
4. When installation is complete, disconnect the USB cable.  
Remove software from Mac operating systems  
You must have administrator rights to remove the software.  
1. Disconnect the product from the computer.  
2. Open Applications.  
3. Select Hewlett Packard.  
4. Select HP Uninstaller.  
5. Select the product from the list of devices, and then click the Uninstall button.  
6. After the software is uninstalled, restart the computer and empty the Trash.  
Priority for print settings for Mac  
Changes to print settings are prioritized depending on where the changes are made:  
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NOTE: The names of commands and dialog boxes might vary depending on your software  
program.  
●
●
●
●
Page Setup dialog box: Click Page Setup or a similar command on the File menu of the  
program you are working in to open this dialog box. Settings changed here might override  
settings changed anywhere else.  
Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the  
program you are working in to open this dialog box. Settings changed in the Print dialog box  
have a lower priority and do not override changes made in the Page Setup dialog box.  
Default printer driver settings: The default printer driver settings determine the settings used  
in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties  
dialog boxes.  
Printer control panel settings: Settings changed at the printer control panel have a lower  
priority than changes made anywhere else.  
Change printer-driver settings for Mac  
Change the settings for all print jobs Change the default settings for all  
Change the product configuration  
settings  
until the software program is closed  
print jobs  
1. On the File menu, click the Print  
1. On the File menu, click the Print  
Mac OS X 10.5 and 10.6  
button.  
button.  
1.  
From the Apple menu , click the  
2. Change the settings that you want 2. Change the settings that you want  
System Preferences menu and  
then click the Print & Fax icon.  
on the various menus.  
on the various menus.  
3. On the Presets menu, click the  
Save As... option and type a name  
for the preset.  
2. Select the product in the left side  
of the window.  
3. Click the Options & Supplies  
These settings are saved in the  
Presets menu. To use the new  
settings, you must select the saved  
preset option every time you open a  
program and print.  
button.  
4. Click the Driver tab.  
5. Configure the installed options.  
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Software for Mac 27  
   
Software for Mac computers  
Supported utilities for Mac (network models only)  
HP Utility for Mac  
Use the HP Utility to set up product features that are not available in the printer driver.  
You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected  
to a TCP/IP-based network.  
Open the HP Utility  
▲
From the dock, click HP Utility.  
-or-  
From Applications, click Hewlett Packard, and then click HP Utility.  
HP Utility features  
Use the HP Utility software to perform the following tasks:  
●
●
●
●
●
●
●
Obtain information about supplies status.  
Obtain information about the product, such as the firmware version and the serial number.  
Print a configuration page.  
Configure the paper type and size for the tray.  
Transfer files and fonts from the computer to the product.  
Update the product firmware.  
Display the color usage page.  
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Print with Mac  
Cancel a print job with Mac  
1. If the print job is currently printing, cancel it by pressing the Cancel button on the product  
control panel.  
NOTE: Pressing the Cancel button clears the job that the product is currently processing. If  
more than one print job is waiting, pressing the Cancel button clears the pint job that currently  
appears on the product control panel.  
2. You can also cancel a print job from a software program or a print queue.  
●
Software program: Typically, a dialog box appears briefly on the computer screen,  
allowing you to cancel the print job.  
●
Mac print queue: Open the print queue by double-clicking the product icon in the dock.  
Highlight the print job, and then click Delete.  
Change the paper size and type with Mac  
1. On the File menu in the software program, click the Print option.  
2. In the Copies & Pages menu, click the Page Setup button.  
3. Select a size from the Paper Size drop-down list, and then click the OK button.  
4. Open the Finishing menu.  
5. Select a type from the Media-type drop-down list.  
6. Click the Print button.  
Resize documents or print on a custom paper size with Mac  
Mac OS X 10.5 and 10.6  
1. On the File menu, click the Print option.  
2. Click the Page Setup button.  
Use one of these methods.  
3. Select the product, and then select the correct settings for the Paper Size  
and Orientation options.  
1. On the File menu, click the Print option.  
2. Open the Paper Handling menu.  
3. In the Destination Paper Size area, click the Scale to fit paper size box,  
and then select the size from the drop-down list.  
Create and use printing presets with Mac  
Use printing presets to save the current printer driver settings for reuse.  
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Print with Mac 29  
               
Create a printing preset  
1. On the File menu, click the Print option.  
2. Select the driver.  
3. Select the print settings that you want to save for reuse.  
4. In the Presets menu, click the Save As... option, and type a name for the preset.  
5. Click the OK button.  
Use printing presets  
1. On the File menu, click the Print option.  
2. Select the driver.  
3. In the Presets menu, select the printing preset.  
NOTE: To use printer-driver default settings, select the standard option.  
Print a cover page with Mac  
1. On the File menu, click the Print option.  
2. Select the driver.  
3. Open the Cover Page menu, and then select where to print the cover page. Click either the  
Before Document button or the After Document button.  
4. In the Cover Page Type menu, select the message that you want to print on the cover page.  
NOTE: To print a blank cover page, select the standard option from the Cover Page Type  
menu.  
Use watermarks with Mac  
1. On the File menu, click the Print option.  
2. Open the Watermarks menu.  
3. From the Mode menu, select the type of watermark to use. Select the Watermark option to print  
a semi-transparent message. Select the Overlay option to print a message that is not  
transparent.  
4. From the Pages menu, select whether to print the watermark on all pages or on the first page  
only.  
5. From the Text menu, select one of the standard messages, or select the Custom option and  
type a new message in the box.  
6. Select options for the remaining settings.  
30 Chapter 4 Use the product with Mac  
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Print multiple pages on one sheet of paper with Mac  
1. On the File menu, click the Print option.  
2. Select the driver.  
3. Open the Layout menu.  
4. From the Pages per Sheet menu, select the number of pages that you want to print on each  
sheet (1, 2, 4, 6, 9, or 16).  
5. In the Layout Direction area, select the order and placement of the pages on the sheet.  
6. From the Borders menu, select the type of border to print around each page on the sheet.  
Print on both sides of the page (duplex printing) with Mac  
1. Insert enough paper into one of the trays to accommodate the print job.  
2. On the File menu, click the Print option.  
3. Open the Copies & Pages menu, and click the Manual Duplex tab or open the Manual Duplex  
menu.  
4. Click the Manual Duplex box, and select a binding option.  
5. Click the Print button.  
6. Go to the product, and remove any blank paper that is in Tray 1.  
7. Retrieve the printed stack from the output bin, rotate the stack 180 degrees, and then place it  
with the printed-side facing down in the input tray.  
8. At the control panel, press the OK button.  
Set the color options with Mac  
Use the Color Options menu or the Color/Quality Options menu to control how colors are  
interpreted and printed from software programs.  
1. On the File menu, click the Print option.  
2. Select the driver.  
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Print with Mac 31  
       
3. Open the Color Options menu or the Color/Quality Options menu.  
4. Open the Advanced menu, or select the appropriate tab.  
5. Adjust the individual settings for text, graphics, and photographs.  
Use the Services menu with Mac  
If the product is connected to a network, use the Services menu to obtain product and supply-status  
information.  
1. On the File menu, click the Print option.  
2. Open the Services menu.  
3. To perform a maintenance task, do the following:  
a. Select the Device Maintenance tab.  
b. Select a task from the drop-down list.  
c. Click the Launch button.  
4. To go to various support Web sites for this product, do the following:  
a. Select the Services on the Web tab.  
b. Select an option from the menu.  
c. Click the Go! button.  
32 Chapter 4 Use the product with Mac  
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Scan with Mac  
Use the HP Scan software to scan images to a Mac computer.  
1. Load the document onto the scanner glass or into the document feeder.  
2. Open the Applications folder, and then click Hewlett-Packard. Double-click HP Scan.  
3. Open the HP Scan menu and click Preferences. From the Scanner pop-up menu, select this  
product from the list, and click Continue.  
4. To use the standard preset settings, which produce acceptable results for images and text, click  
the Scan button.  
To use presets optimized for pictures or text documents, select a preset from the Scanning  
Presets pop-up menu. To adjust the settings, click the Edit button. When you are ready to scan,  
click the Scan button.  
5. To scan more pages, load the next page and click Scan. Click Append to List to add the new  
pages to the current list. Repeat until you have scanned all the pages.  
6. Click the Save button, and then browse to the folder on your computer where you want to save  
the file.  
NOTE: To print the scanned images now, click the Print button.  
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Scan with Mac 33  
 
Solve problems with Mac  
For information about solving problems with a Mac, see Solve common Mac problems on page 166.  
34 Chapter 4 Use the product with Mac  
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5 Connect the product  
●
●
●
●
Supported network operating systems (network models only)  
Use HP Smart Install to connect to a computer, a wired network, or a wireless network  
Connect with USB by using the software CD-ROM  
Connect to a network by using the software CD-ROM (network models only)  
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35  
 
Supported network operating systems (network models  
only)  
The product supports the following operating systems for wireless printing:  
●
●
●
●
●
●
Windows 7 (32-bit and 64-bit)  
Windows Vista (32-bit and 64-bit)  
Windows XP (32-bit, Service Pack 2)  
Windows Server 2003 (32-bit, Service Pack 3)  
Windows Server 2008 (32-bit and 64-bit)  
Mac OS X v10.5 and v10.6  
Printer sharing disclaimer  
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating  
systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.  
36 Chapter 5 Connect the product  
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Use HP Smart Install to connect to a computer, a wired  
network, or a wireless network  
NOTE: This installation type is supported for Windows only.  
The HP Smart Install allows you to install the product driver and software by connecting the product  
to a computer through a USB cable.  
NOTE: The installation CD is not required during an HP Smart Install. Do not insert the software  
installation CD into the computer CD drive.  
1. Turn the product on.  
2. Connect the USB cable.  
3. The HP Smart Install program should start automatically. Follow the onscreen instructions to  
install the software.  
●
If the HP Smart Install program does not start automatically, AutoPlay might be disabled on  
the computer. Browse the computer and double-click the HP Smart Install drive to run the  
program.  
●
When the program prompts you to select a connections type, select the correct option.  
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Use HP Smart Install to connect to a computer, a wired network, or a wireless network 37  
 
Connect with USB by using the software CD-ROM  
CAUTION: Do not connect the USB cable until the installation software prompts you to connect it.  
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using  
a cable that is no longer than 2 m (6.5 ft).  
1. Quit all open programs on the computer.  
2. Install the software from the CD, and follow the onscreen instructions.  
3. When prompted, select the Directly connect to this computer using a USB cable option, and  
then click the Next button.  
4. When the software prompts you, connect the USB cable to the product and the computer.  
5. At the end of the installation, click the Finish button.  
6. On the More Options screen, you can install more software, or click the Finish button.  
7. Print a page from any program to make sure that the printing software is correctly installed.  
38 Chapter 5 Connect the product  
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Connect to a network by using the software CD-ROM  
(network models only)  
The product can connect to wired or wireless networks.  
NOTE: You cannot connect to a wired and wireless network simultaneously. Wired connections  
take precedence.  
Supported network protocols  
Network models support the TCP/IP protocol, which is the most widely used and accepted networking  
protocol. Many networking services utilize this protocol. This product also supports IPv4 and IPv6.  
The following lists shows the networking services/protocols that are supported on the product.  
●
●
●
●
●
●
●
●
●
●
TCP/IP (IPv4 or IPv6)  
Port 9100  
LPR  
DHCP  
AutoIP  
SNMP  
Bonjour  
SLP  
WSD  
NBNS  
Install the product on a wired network  
Configure the IP address  
The product IP address can be set manually, or it can be configured automatically via DHCP, BootP,  
or AutoIP.  
Manual configuration  
Only the IPv4 protocol can be configured manually.  
1. On the control panel, press the Setup button.  
2. Use the arrow buttons to select Network Setup, and then press the OK button.  
3. Use the arrow buttons to select TCP/IP Config, and then press the OK button.  
4. Use the arrow buttons to select Manual, and then press the OK button.  
5. Use the arrow buttons to set the IP address, and then press the OK button.  
6. If the IP address is incorrect, use the arrow buttons to select No, and then press the OK button.  
Repeat step 5 with the correct IP address, and then repeat step 5 for the subnet mask and  
default gateway settings.  
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Connect to a network by using the software CD-ROM (network models only) 39  
         
Automatic configuration  
1. On the control panel, press the Setup button.  
2. Use the arrow buttons to select Network Setup, and then press the OK button.  
3. Use the arrow buttons to select TCP/IP Config, and then press the OK button.  
4. Use the arrow buttons to select Automatic, and then press the OK button.  
It may take several minutes before the automatic IP address is ready for use.  
NOTE: If you want to disable or enable specific automatic IP modes (such as BOOTP, DHCP, or  
AutoIP), these settings can be changed by using the HP Device Toolbox.  
Install the software  
1. Quit all programs on the computer.  
2. Install the software from the CD.  
3. Follow the onscreen instructions.  
4. When prompted, select the Connect through a wired network option, and then click the Next  
button.  
5. From the list of available printers, select the printer that has the correct IP address.  
6. Click the Finish button.  
7. On the More Options screen, you can install more software, or click the Finish button.  
8. Print a page from any program to make sure that the printing software is correctly installed.  
Install the product on a wireless network  
Before installing the product software, make sure the product is not connected to the network using a  
network cable.  
If your wireless router does not support Wi-Fi Protected Setup (WPS), obtain the wireless router  
network settings from your system administrator, or complete the following tasks:  
●
●
Obtain the wireless network name or service set identifier (SSID).  
Determine the security password or encryption key for the wireless network.  
Connect the product to a wireless network using WPS  
If your wireless router supports Wi-Fi Protected Setup (WPS), this is the simplest way to set up the  
product on a wireless network.  
1. Press the WPS button on your wireless router.  
2. Press and hold the Wireless button on the product control panel for two seconds. Release the  
button when the wireless light starts blinking.  
3. Wait up to two minutes while the product establishes a network connection with the wireless  
router.  
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NOTE: If this method is not successful, try using the wireless network setup using the USB cable  
method.  
Connect the product to a wireless network using a USB cable  
If your wireless router does not support WiFi-Protected Setup (WPS), use this method to set up the  
product on a wireless network. Using a USB cable to transfer settings makes setting up a wireless  
connection easier. After the setup is complete, you can disconnect the USB cable and use the  
wireless connection.  
1. Insert the software CD into the computer CD tray.  
2. Follow the on-screen instructions. When prompted, select the Connect through a wireless  
network option. Connect the USB cable to the product when prompted.  
CAUTION: Do not connect the USB cable until the installation program prompts you.  
3. When the installation is complete, print a configuration page to make sure that the product has a  
SSID name.  
4. When installation is complete, disconnect the USB cable.  
Install the software for a wireless product currently on the network  
If the product already has an IP address on a wireless network and you want to install product  
software on a computer, complete the following steps.  
1. From the product control panel, print a configuration page to obtain the product IP address.  
2. Install the software from the CD.  
3. Follow the on-screen instructions.  
4. When prompted, select the Connect through a wireless network option, and then click the  
Next button.  
5. From the list of available printers, select the printer that has the correct IP address.  
Disconnect from the wireless network  
If you want to disconnect the product from a wireless network, you can turn off the wireless unit in the  
product.  
1. At the product control panel, press and release the Wireless button.  
2. To confirm that the wireless unit is turned off, print a configuration page and then verify that the  
status is specified as disabled on the configuration page.  
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Connect to a network by using the software CD-ROM (network models only) 41  
     
Reduce interference on a wireless network  
The following tips can reduce interference in a wireless network:  
●
Keep the wireless devices away from large metal objects, such as filing cabinets, and other  
electromagnetic devices, such as microwaves and cordless telephones. These objects can  
disrupt radio signals.  
●
●
Keep the wireless devices away from large masonry structures and other building structures.  
These objects can absorb radio waves and lower signal strength.  
Position the wireless router in a central location in line of sight with the wireless products on the  
network.  
42 Chapter 5 Connect the product  
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Advanced wireless setup  
Wireless communication modes  
You can use one of two wireless communication modes: infrastructure or ad-hoc.  
Infrastructure wireless  
The product communicates with other devices on the network through a wireless router.  
network (recommended)  
Ad-hoc wireless network  
The product communicates directly with other wireless devices without using a wireless  
router.  
All devices on the ad hoc network must have the following:  
●
●
●
●
802.11b/g compatibility  
The same SSID  
The same subnet and channel  
The same 802.11b/g security settings  
Wireless security  
To make your wireless network easy to distinguish from other wireless networks, use a unique  
network name (SSID) for your wireless router. Your wireless router might have a default network  
ENWW  
Connect to a network by using the software CD-ROM (network models only) 43  
       
name, which is typically the manufacturer's name. For information on how to change the network  
name, see the documentation that came with the wireless router.  
To prevent other users from accessing your network, turn on WPA or WEP data encryption.  
●
●
Wired Equivalent Privacy (WEP): WEP is the original native security mechanism in the 802.11  
standard. You create a unique key containing hexadecimal or alphanumeric characters, which  
other users must provide before they can access your network.  
Wi-Fi Protected Access (WPA): WPA uses the temporal key integrity protocol (TKIP) for  
encryption and employs 802.1X authentication. It addresses all known weaknesses of WEP. You  
create a unique passphrase containing a combination of letters and numbers, which other users  
must provide before they can access your network.  
●
WPA2 provides the advanced encryption standard (AES), and is an improvement over WPA.  
Install the product on an ad-hoc wireless network  
You can connect the product wirelessly to a computer through a peer-to-peer (ad-hoc) installation.  
NOTE: To accomplish this task, you must temporarily connect the product to the network by using a  
network cable.  
1. Connect the network cable to the product and to the network.  
2. Wait for 60 seconds before continuing. During this time, the network recognizes the product and  
assigns an IP address or host name for the product.  
3. Print a configuration page and a supplies status page.  
4. Find the IP address on the configuration page.  
5. Open a Web browser, and type the IP address into the address line. The HP Device Toolbox  
opens.  
6. Click the Networking tab, and select the Wireless Configuration link from the left pane.  
7. Select the option to enable wireless networking, and then disconnect the network cable.  
8. In the Configuration Method area, select the Create a new Ad hoc wireless network (peer-  
to-peer) option.  
9. Provide a unique network name, select a channel, and select the type of security to use.  
10. Click the Apply button.  
44 Chapter 5 Connect the product  
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Configure the network product  
View or change network settings  
Use the HP Device Toolbox to view or change IP configuration settings.  
1. Print a configuration page, and locate the IP address.  
●
If you are using IPv4, the IP address contains only digits. It has this format:  
xxx.xxx.xxx.xxx  
●
If you are using IPv6, the IP address is a hexadecimal combination of characters and digits.  
It has a format similar to this:  
xxxx::xxxx:xxxx:xxxx:xxxx  
2. Open the HP Device Toolbox by clicking the Start button, clicking the Programs or All  
Programs group, clicking HP, clicking the product group, and then clicking HP Product  
Settings.  
3. Click the Networking tab to obtain network information. You can change settings as needed.  
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Connect to a network by using the software CD-ROM (network models only) 45  
   
46 Chapter 5 Connect the product  
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6 Paper and print media  
●
●
●
●
●
Understand paper use  
Change the printer driver to match the paper type and size  
Supported paper sizes  
Supported paper types  
Load paper trays  
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47  
 
Understand paper use  
This product supports a variety of paper and other print media in accordance with the guidelines in  
this user guide. Paper or print media that does not meet these guidelines might cause poor print  
quality, increased jams, and premature wear on the product.  
For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do  
not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend  
the use of other brands of media because HP cannot control their quality.  
It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory  
results. This might be the result of improper handling, unacceptable temperature and/or humidity  
levels, or other variables over which Hewlett-Packard has no control.  
CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might  
cause problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard  
warranty or service agreements.  
Special paper guidelines  
This product supports printing on special media. Use the following guidelines to obtain satisfactory  
results. When using special paper or print media, be sure to set the type and size in the printer driver  
to obtain the best results.  
CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise  
dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper could damage the  
product.  
Media type  
Do  
●
Do not  
Envelopes  
Store envelopes flat.  
●
Do not use envelopes that are  
wrinkled, nicked, stuck together, or  
otherwise damaged.  
●
Use envelopes where the seam  
extends all the way to the corner  
of the envelope.  
●
Do not use envelopes that have  
clasps, snaps, windows, or coated  
linings.  
●
Use peel-off adhesive strips that  
are approved for use in laser  
printers.  
●
●
Do not use self-stick adhesives or  
other synthetic materials.  
Labels  
●
Use only labels that have no  
exposed backing between them.  
Do not use labels that have  
wrinkles or bubbles, or are  
damaged.  
●
●
●
Use labels that lie flat.  
●
●
Do not print partial sheets of  
labels.  
Use only full sheets of labels.  
Transparencies  
Use only transparencies that are  
approved for use in color laser  
printers.  
Do not use transparent print media  
not approved for laser printers.  
●
●
Place transparencies on a flat  
surface after removing them from  
the product.  
Letterhead or preprinted forms  
Use only letterhead or forms  
●
Do not use raised or metallic  
letterhead.  
approved for use in laser printers.  
48 Chapter 6 Paper and print media  
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Media type  
Do  
Do not  
Heavy paper  
●
Use only heavy paper that is  
approved for use in laser printers  
and meets the weight  
●
Do not use paper that is heavier  
than the recommended media  
specification for this product  
unless it is HP paper that has  
been approved for use in this  
product.  
specifications for this product.  
Glossy or coated paper  
●
Use only glossy or coated paper  
that is approved for use in laser  
printers.  
●
Do not use glossy or coated paper  
designed for use in inkjet products.  
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Understand paper use 49  
Change the printer driver to match the paper type and  
size  
NOTE: If you change the page settings in the software program, those settings override any  
settings in the printer driver.  
1. On the File menu in the software program, click Print.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Paper/Quality tab.  
4. Select a size from the Size is drop-down list.  
5. Select a paper type from the Type is drop-down list.  
6. Click the OK button.  
50 Chapter 6 Paper and print media  
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Supported paper sizes  
This product supports various paper sizes, and it adapts to various media.  
NOTE: To obtain best print results, select the appropriate paper size and type in your print driver  
before printing.  
Table 6-1 Supported paper and print media sizes  
Size  
Dimensions  
Letter  
Legal  
A4  
216 x 279 mm (8.5 x 11 in)  
216 x 356 mm (8.5 x 14 in)  
210 x 297 mm (8.27 x 11.69 in)  
184 x 267 mm (7.25 x 10.5 in)  
216 x 330 mm (8.5 x 13 in)  
Executive  
8.5 x 13  
4 x 6  
101.6 x 152.4 mm (4 x 6 in)  
101.6 x 152.4 mm (4 x 6 in)  
127 x 203 mm (5 x 8 in)  
10 x 15 cm  
5 x 8  
RA4  
215 x 305 mm (8.46 x 12.01 in)  
148 x 210 mm (5.83 x 8.27 in)  
105 x 148 mm (4.13 x 5.83 in)  
182 x 257 mm (7.17 x 10.12 in)  
184 x 260 mm (7.24 x 10.23 in)  
195 x 270 mm (7.68 x 10.62 in)  
197 x 273 mm (7.75 x 10.75 in)  
Minimum: 76 x 127 mm (3 x 5 in)  
Maximum: 216 x 356 mm (8.5 x 14.0 in)  
A5  
A6  
B5 (JIS)  
16k  
Custom  
NOTE: When defining custom sizes using the printer driver, always specify the short  
edge of the page as the width and the long edge as the length.  
Table 6-2 Supported envelopes and postcards  
Size  
Dimensions  
Envelope #10  
Envelope DL  
105 x 241 mm (4.13 x 9.49 in)  
110 x 220 mm (4.33 x 8.66 in)  
162 x 229 mm (6.93 x 9.84 in)  
176 x 250 mm (6.7 x 9.8 in)  
98 x 191 mm (3.9 x 7.5 in)  
Envelope C5  
Envelope B5  
Envelope Monarch  
Japanese Postcard  
Postcard (JIS)  
100 x 148 mm (3.93 x 5.82 in)  
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Supported paper sizes 51  
 
Table 6-2 Supported envelopes and postcards (continued)  
Size  
Dimensions  
Double Japan Postcard Rotated  
Double Postcard (JIS)  
Custom  
148 x 200 mm (5.83 x 7.87 in)  
Minimum: 76 x 127 mm (3 x 5 in)  
Maximum: 216 x 356 mm (8.5 x 14.0 in)  
NOTE: When defining custom sizes using the printer driver, always specify the short  
edge of the page as the width and the long edge as the length.  
52 Chapter 6 Paper and print media  
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Supported paper types  
For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/  
LJColorMFPM175.  
●
●
●
Everyday  
◦
◦
◦
◦
Plain  
Light  
Bond  
Recycled  
Presentation  
◦
◦
◦
◦
Matte paper  
Glossy paper  
Heavy paper  
Heavy glossy paper  
Brochure  
◦
◦
◦
◦
◦
Matte paper  
Glossy paper  
Tri-fold paper  
Extra heavy paper  
Extra heavy glossy paper  
●
●
Photo/Cover  
◦
◦
◦
◦
Matte cover paper  
Matte photo paper  
Photo glossy paper  
Glossy cards  
Other  
◦
◦
◦
◦
◦
◦
◦
Color laser transparency  
Labels  
Letterhead  
Envelope  
Heavy envelope  
Preprinted  
Prepunched  
ENWW  
Supported paper types 53  
 
◦
◦
◦
◦
Colored  
Rough  
Heavy rough  
HP Tough paper  
54 Chapter 6 Paper and print media  
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Load paper trays  
Load the input tray  
NOTE: When you add new paper make sure that you remove all of the paper from the input tray  
and straighten the stack of new paper. Do not fan the paper. This reduces jams by preventing  
multiple sheets of paper from feeding through the product at one time.  
NOTE: When printing on small sizes or custom paper, load the short edge (width) into the product  
first.  
1. Load the paper face-up, top forward in the  
input tray.  
2. Adjust the guides until they are snug against  
the paper.  
ENWW  
Load paper trays 55  
     
Tray capacity  
Tray or bin  
Paper type  
Specifications  
Capacity  
60-220 g/m2 (16-59 lb)  
150 sheets of 75 g/m2 (20 lb)  
Input tray  
Paper  
Print quality is assured for HP  
media.  
60-90 g/m2 (16-24 lb)  
Envelopes  
Up to 10 envelopes  
Transparencies  
0.12-0.13 mm (0.0047-.0.0051  
in)  
Up to 50 transparencies  
135-176 g/m2 (36-47 lb)  
130-220 g/m2 ()  
Postcards  
Glossy  
Paper orientation for loading trays  
If you are using paper that requires a specific orientation, load it according to the information in the  
following table.  
Paper type  
How to load paper  
Preprinted or letterhead  
●
●
●
●
●
●
Face up  
Top edge leading into the product  
Face up  
Prepunched  
Envelope  
Holes toward the left side of the product  
Face up  
Right short edge leading into the product  
56 Chapter 6 Paper and print media  
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7 Print cartridges and imaging drum  
●
●
●
●
Print cartridge and imaging drum features  
Supplies views  
Manage print cartridges and the imaging drum  
Solve problems with print cartridges or the imaging drum  
ENWW  
57  
 
Print cartridge and imaging drum features  
Feature  
Description  
Part numbers  
●
●
●
●
●
Black print cartridge: CE310A  
Cyan print cartridge: CE311A  
Yellow print cartridge: CE312A  
Magenta print cartridge: CE313A  
Imaging drum: CE314A  
NOTE: The selectibility number for all print cartridges and the imaging drum is 126A.  
Accessibility  
●
●
Print cartridges and the imaging drum can be installed and removed by using one hand.  
Recycle print cartridges by using the HP Planet Partners return and recycling program.  
Environmental  
features  
For more information about supplies, go to www.hp.com/go/learnaboutsupplies.  
58 Chapter 7 Print cartridges and imaging drum  
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Supplies views  
Print cartridge views  
1
2
1
Print cartridge memory tag  
Imaging drum views  
1
1
Imaging drum memory tag  
ENWW  
Supplies views 59  
     
Manage print cartridges and the imaging drum  
Correctly using, storing, and monitoring the print cartridge and imaging drum can help ensure high-  
quality print output.  
Change settings for print cartridges or the imaging drum  
Print when a print cartridge or imaging drum is at estimated end of life  
<Supply> Low message—where <Supply> is the color print cartridge or the imaging drum: The  
product indicates when a supply level is low. Actual life remaining may vary. Consider having a  
replacement available to install when print quality is no longer acceptable. The supply does not need  
to be replaced now.  
<Supply> Very Low message—where <Supply> is either the color print cartridge or imaging drum or  
a combination of multiple print cartridges and/or the imaging drum: The product indicates when a  
supply level is very low. Actual supply life remaining may vary. Consider having a replacement  
available to install when print quality is no longer acceptable. The supply does not need to be  
replaced now unless the print quality is no longer acceptable.  
Once an HP print cartridge has reached “very low”, HP’s Premium Protection Warranty on that supply  
has ended.  
The imaging drum installed in this product is covered by the product warranty. Replacement imaging  
drums have a one-year limited warranty from the date of installation. The imaging drum installation  
date displays on the supplies status page.  
Change the Very Low settings from the control panel  
You can change the setting at any time, and you do not have to reset it when you install a new print  
cartridge or imaging drum.  
1. On the control panel, press the Setup button.  
2. Use the arrow buttons to select the System Setup menu, and then press the OK button.  
3. Use the arrow buttons to select the Supply Settings menu, and then press the OK button.  
4. Use the arrow buttons to select the Black Cartridge menu, the Color Cartridges menu, or the  
Imaging Drum menu, and then press the OK button.  
5. Use the arrow buttons to select the Very Low Setting menu, and then press the OK button.  
6. Select one of the following options.  
●
●
●
●
Select the Continue option to set the product to alert you that the print cartridge or imaging  
drum is very low, but to continue printing.  
Select the Stop option to set the product to stop printing until you replace the print cartridge  
or imaging drum.  
Select the Prompt option to set the product to stop printing and prompt you to replace the  
print cartridge or imaging drum. You can acknowledge the prompt and continue printing.  
On the Color Cartridges menu only, select Print Black to alert you when the print  
cartridge is very low, but to continue printing in black only.  
60 Chapter 7 Print cartridges and imaging drum  
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Replacement instructions  
Replace the print cartridges  
When a print cartridge approaches the estimated end of its useful life, you can continue printing with  
the current print cartridge until it no longer yields acceptable print quality.  
Once an HP print cartridge has reached “very low’, the HP Premium Protection Warranty on that  
supply has ended. All print defects or print cartridge failures incurred when an HP supply is used in  
continue at very low mode will not be considered to be defects in materials or workmanship in the  
supply under the HP Print Cartridge Warranty Statement.  
1. Some error messages or status messages  
cause the product to rotate the print cartridge  
carousel to the affected cartridge  
automatically. If the print cartridge that needs  
to be replaced is not in the correct position,  
press the Cartridge  
button to rotate the  
print cartridge carousel to the cartridge color  
that you want to replace.  
NOTE: All doors must be closed when  
pressing the Cartridge  
button. Also, the  
imaging drum must be installed for the  
Cartridge button to work.  
NOTE: Wait until the Rotating message  
and the rotation sounds stop before opening  
the print cartridge door.  
2. Open the print cartridge door.  
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Manage print cartridges and the imaging drum 61  
 
3. Grasp the old print cartridge by the center  
handle and remove it.  
4. Remove the new print cartridge from the  
packaging. Place the used print cartridge in  
the bag and box for recycling.  
CAUTION: To prevent damage to the print  
cartridge, hold the print cartridge at each end.  
Do not touch the roller on the print cartridge.  
5. Grasp both sides of the print cartridge and  
gently rock the print cartridge to distribute the  
toner evenly inside the print cartridge.  
6. Grasp the print cartridge by the center handle  
and remove the protective plastic shield.  
NOTE: Do not touch the print cartridge  
roller. Fingerprints on the roller can cause  
print-quality problems.  
7. Remove the sealing tape from the print  
cartridge. Place the tape in the print-cartridge  
box to return for recycling.  
62 Chapter 7 Print cartridges and imaging drum  
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8. Grasp the print cartridge by the center handle  
and insert into the product.  
NOTE: Compare the color label on the print  
cartridge to the color label in the carousel slot  
to make sure the print cartridge color matches  
the carousel position.  
CAUTION: If toner gets on your clothing,  
wipe it off with a dry cloth and wash the  
clothing in cold water. Hot water sets toner  
into the fabric.  
9. Close the print cartridge door.  
NOTE: After closing the print cartridge door,  
the control panel shows the Calibrating...  
message. Allow a few minutes for the product  
to calibrate.  
NOTE: If replacing another print cartridge,  
you must close the print cartridge door before  
pressing the Cartridge  
print cartridge.  
button of the next  
You do not need to wait for the product to  
calibrate when replacing the second print  
cartridge. Instead, press the Cartridge  
button to rotate the carousel into position.  
After you have replaced the print cartridges,  
the product calibrates.  
NOTE: When printing, if you receive the status alert message Wrong Cartridge in <Color> Slot,  
remove the print cartridge from the specified slot and compare the color label on the print cartridge to  
the color label in the slot to determine the correct print cartridge for the slot.  
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Manage print cartridges and the imaging drum 63  
Replace the imaging drum  
NOTE: The imaging drum installed in this product is covered by the product warranty. Replacement  
imaging drums have a one-year limited warranty from the date of installation. The imaging drum  
installation date displays on the supplies status page. The HP Premium Protection Warranty applies  
only to the print cartridges for the product.  
1. Open the print cartridge door.  
2. Open the front cover.  
64 Chapter 7 Print cartridges and imaging drum  
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3. Lift the two levers that hold the imaging drum.  
4. Remove the old imaging drum.  
5. Remove the new imaging drum from the  
packaging. Place the used imaging drum in  
the bag and box for recycling.  
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Manage print cartridges and the imaging drum 65  
6. Remove the protective shielding from the new  
imaging drum.  
CAUTION: To prevent damage, do not  
expose the imaging drum to light. Cover it  
with a piece of paper.  
CAUTION: Do not touch the green roller.  
Fingerprints on the imaging drum can cause  
print-quality problems.  
7. Insert the new imaging drum in the product.  
8. Lower the two levers that hold the imaging  
drum.  
66 Chapter 7 Print cartridges and imaging drum  
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9. Close the front cover.  
10. Close the print cartridge door.  
NOTE: After closing the print cartridge door,  
the control panel shows the Calibrating...  
message. Allow a few minutes for the product  
to calibrate.  
Recycle supplies  
For US and Puerto Rico HP LaserJet print cartridge recycling returns, use the pre-paid, pre-  
addressed shipping label contained in the box. To use the UPS label, give the package to the UPS  
driver during your next delivery or pickup, or take it to an authorized UPS drop-off center. (Requested  
UPS Ground pickup will be charged normal pick up rates.) For the location of a local UPS drop-off  
center, call 1-800-PICKUPS or visit www.ups.com. If you are returning the package via the FedEx  
label, give the package to either the U.S. Postal Service carrier or FedEx driver during your next pick-  
up or delivery. (Requested FedEx Ground pickup will be charged normal pick up rates). Or, you can  
drop off your packaged print cartridge(s) at any U.S. Post Office or any FedEx shipping center or  
store. For the location of the nearest U.S. Post Office, please call 1-800-ASK-USPS or visit  
www.usps.com. For the location of the nearest FedEx shipping center/store, please call 1-800-  
GOFEDEX or visit www.fedex.com. For more information, or to order additional labels or boxes for  
bulk returns, visit www.hp.com/recycle or call 1-800-340-2445. Information is subject to change  
without notice.  
Print-cartridge and imaging drum storage  
Do not remove the print cartridge or imaging drum from their packages until you are ready to use  
them.  
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Manage print cartridges and the imaging drum 67  
     
HP policy on non-HP supplies  
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges and imaging  
drums, either new or remanufactured.  
NOTE: For HP printer products, the use of a non-HP print cartridge or a refilled print cartridge does  
not affect either the warranty to the customer or any HP support contract with the customer. However,  
if product failure or damage is attributable to the use of a non-HP print cartridge or refilled print  
cartridge, HP will charge its standard time and materials charges to service the product for the  
particular failure or damage.  
HP fraud hotline and Web site  
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/  
anticounterfeit when you install an HP print cartridge and the control-panel message says the  
cartridge is non-HP or used. HP will help determine if the cartridge is genuine and take steps to  
resolve the problem.  
Your print cartridge might not be a genuine HP print cartridge if you notice the following:  
●
●
●
The supplies status page indicates that a non-HP or used supply is installed.  
You are experiencing a high number of problems with the print cartridge.  
The cartridge does not look like it usually does (for example, the packaging differs from  
HP packaging).  
68 Chapter 7 Print cartridges and imaging drum  
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Solve problems with print cartridges or the imaging drum  
Check the print cartridges and imaging drum  
Check each print cartridge, and replace it if necessary, if you are having any of the following  
problems:  
●
●
●
The printing is too light or seems faded in areas.  
Printed pages have small unprinted areas.  
Printed pages have streaks or bands.  
If you determine that you need to replace a print cartridge, print the supplies status page to find the  
part number for the correct genuine HP print cartridge.  
Type of print cartridge  
Steps to resolve the problem  
Refilled or remanufactured print  
cartridge  
Hewlett-Packard Company cannot recommend the use of non-HP supplies, either  
new or remanufactured. Because they are not HP products, HP cannot influence  
their design or control their quality. If you are using a refilled or remanufactured  
print cartridge and are not satisfied with the print quality, replace the cartridge with  
a genuine HP cartridge that has the words “HP” or “Hewlett-Packard” on it, or has  
the HP logo on it.  
Genuine HP print cartridge or imaging  
drum  
1. The product control panel or the supplies status page indicates “Very Low”  
status when the cartridge has reached the end of its estimated life. Replace  
the print cartridge if print quality is no longer acceptable.  
2. Print a print quality page from the Reports menu on the control panel. If  
streaks or marks are in one color on the page, you might have a defect in  
that color cartridge. See the instructions in this document for interpreting the  
page. Replace the print cartridge if necessary.  
3. Visually inspect the print cartridge for damage. See the instructions that  
follow. Replace the print cartridge if necessary.  
4. If printed pages have marks that repeat several times at the same distance  
apart, print a cleaning page. If this does not solve the problem, use the  
repetitive defects section in this document to identify the cause of the  
problem.  
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Solve problems with print cartridges or the imaging drum 69  
   
Inspect the print cartridges and imaging drum for damage  
1. Remove the print cartridge from the product, and examine for damage.  
2. If the print cartridge does not appear to be damaged, rock the print cartridge gently several times  
and reinstall it. Print a few pages to see if the problem is resolved.  
3. If the problem is not resolved, remove the imaging drum from the product, and examine the  
surface.  
CAUTION: Do not touch the green roller. Fingerprints on the imaging drum can cause print-  
quality problems.  
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the  
imaging drum.  
70 Chapter 7 Print cartridges and imaging drum  
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Repeating defects  
If defects repeat at any of the following intervals on the page, a print cartridge or the imaging drum  
might be damaged.  
●
●
●
●
22 mm (print cartridge)  
26 mm (imaging drum)  
29 mm (print cartridge)  
94 mm (imaging drum)  
Print the supplies status page  
Use the control panel to print configuration and supplies status pages that give details about the  
product and its current settings.  
1. On the product control panel, press the Setup button.  
2. Use the arrow buttons to select the Reports menu, and then press the OK button.  
3. Use the arrow buttons to select the Supplies Status item, and then press the OK button.  
Page  
Description  
Configuration page  
Supplies status page  
Prints a list of the product settings  
The supplies status page includes the following information:  
●
●
Approximate percentage of print cartridge life remaining  
Warranty for print cartridges and imaging drum (if those supplies are at a “very low”  
level)  
●
●
●
Part numbers for HP print cartridges and the imaging drum  
Number of pages printed on each print cartridge  
Information about ordering new HP print cartridges and recycling used HP print  
cartridges  
●
The imaging drum's estimated life remaining and installation date appear on the  
supplies status page.  
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Solve problems with print cartridges or the imaging drum 71  
     
Interpret the print quality page  
1. On the product control panel, press the Setup button.  
2. Use the arrow buttons to select the Reports menu, and then press the OK button.  
3. Use the arrow buttons to select the Print Quality item, and then press the OK button.  
This page contains five bands of color, which are divided into four groups as indicated in the following  
illustration. By examining each group, you can isolate the problem to a particular print cartridge.  
Section  
Print-cartridge  
1
2
3
4
Yellow  
Cyan  
Black  
Magenta  
●
●
If dots or streaks appear in only one of the groups, replace the print cartridge that correlates with  
that group.  
If dots appear in more than one group, print a cleaning page. If this does not solve the problem,  
determine if the dots are always the same color; for example, if magenta dots appear in all five  
color bands. If the dots are all the same color, replace that print cartridge.  
●
If streaks appear in multiple color bands, contact HP. A component other than the print cartridge  
is probably causing the problem.  
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Interpret control panel messages for print cartridges or the imaging drum  
Control panel message  
10.0004 Supply Error  
Description  
Recommended action  
There is a communication failure with the  
imaging drum.  
●
●
Turn the product off and then on.  
10.1004 Supply memory error  
If the error persists, replace the  
imaging drum.  
●
If the error persists, contact HP. See  
www.hp.com/support/  
LJColorMFPM175 or the support flyer  
that came in the product box.  
10.000X Supply memory error  
10.100X Supply memory error  
There is a communication failure with one of  
the print cartridges. "X" indicates which  
cartridge: 0=black, 1=cyan, 2=magenta,  
3=yellow.  
●
●
Turn the product off and then on.  
Verify that the print cartridge is  
installed correctly. Remove and  
reinstall the print cartridges.  
●
●
If the error persists, replace the print  
cartridges.  
If the error persists, contact HP. See  
www.hp.com/support/  
LJColorMFPM175 or the support flyer  
that came in the product box.  
Black cartridge is low  
The print cartridge is nearing the estimated  
end of its useful life.  
Printing can continue, but consider having a  
replacement supply on hand.  
Black cartridge is very low  
The print cartridge is at the estimated end of To ensure optimal print quality, HP  
its useful life.  
recommends replacing the print cartridge at  
this point. You can continue printing until  
you notice a decrease in print quality. Actual  
cartridge life may vary.  
Once an HP supply has reached “very low”,  
HP's premium Protection Warranty on that  
supply has ended. All print defects or  
cartridge failures incurred when an HP  
supply is used in continue at very low mode  
will not be considered to be defects in  
materials or workmanship in the supply  
under the HP Print Cartridge Warranty  
Statement.  
Cyan cartridge is low  
The print cartridge is nearing the estimated  
end of its useful life.  
Printing can continue, but consider having a  
replacement supply on hand.  
Cyan cartridge is very low  
The print cartridge is at the estimated end of To ensure optimal print quality, HP  
its useful life.  
recommends replacing the print cartridge at  
this point. You can continue printing until  
you notice a decrease in print quality. Actual  
cartridge life may vary.  
Once an HP supply has reached “very low”,  
HP's premium Protection Warranty on that  
supply has ended. All print defects or  
cartridge failures incurred when an HP  
supply is used in continue at very low mode  
will not be considered to be defects in  
materials or workmanship in the supply  
under the HP Print Cartridge Warranty  
Statement.  
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Solve problems with print cartridges or the imaging drum 73  
 
Control panel message  
Description  
Recommended action  
Door open  
The print cartridge door is open.  
Close the print cartridge door.  
Jam in cartridge area  
The product has detected a paper jam in the Clear the jam from the area indicated in the  
print cartridge area.  
message, and then follow the control panel  
instructions.  
Magenta cartridge is low  
The print cartridge is nearing the estimated  
end of its useful life.  
Printing can continue, but consider having a  
replacement supply on hand.  
Magenta cartridge is very low  
The print cartridge is at the estimated end of To ensure optimal print quality, HP  
its useful life.  
recommends replacing the print cartridge at  
this point. You can continue printing until  
you notice a decrease in print quality. Actual  
cartridge life may vary.  
Once an HP supply has reached “very low”,  
HP's premium Protection Warranty on that  
supply has ended. All print defects or  
cartridge failures incurred when an HP  
supply is used in continue at very low mode  
will not be considered to be defects in  
materials or workmanship in the supply  
under the HP Print Cartridge Warranty  
Statement.  
Replace <Color> Cartridge  
The indicated print cartridge is at the  
estimated end of its useful life. The product  
is customer-configured to stop when the  
print cartridge level is very low.  
Replace the print cartridge, or reconfigure  
the product to continue printing after the  
print cartridge reaches the “very low” level.  
Replace <Color>. Printing Black.  
The indicated print cartridge is at the  
estimated end of its useful life. The product  
is customer-configured to print with the  
black cartridge only, until the very low print  
cartridge is replaced.  
To ensure optimal print quality, HP  
recommends replacing the print cartridge at  
this point. You can continue printing until  
you notice a decrease in print quality. Actual  
cartridge life may vary.  
Once an HP supply has reached “very low”,  
HP's premium Protection Warranty on that  
supply has ended. All print defects or  
cartridge failures incurred when an HP  
supply is used in continue at very low mode  
will not be considered to be defects in  
materials or workmanship in the supply  
under the HP Print Cartridge Warranty  
Statement.  
Replace Supplies  
Multiple supplies are at the estimated end of Replace the supplies, or reconfigure the  
their useful life, and the product is  
customer-configured to stop when the  
supply level is very low.  
product to continue printing after the  
supplies reach the “very low” level.  
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Control panel message  
Description  
Recommended action  
Replace Supplies. Printing Black.  
One or more of the print cartridges is at the  
estimated end of its useful life. The product  
is customer-configured to print with the  
black cartridge only, until the very low print  
cartridges are replaced.  
To ensure optimal print quality, HP  
recommends replacing the print cartridge at  
this point. You can continue printing until  
you notice a decrease in print quality. Actual  
cartridge life may vary.  
Once an HP supply has reached “very low”,  
HP's premium Protection Warranty on that  
supply has ended. All print defects or  
cartridge failures incurred when an HP  
supply is used in continue at very low mode  
will not be considered to be defects in  
materials or workmanship in the supply  
under the HP Print Cartridge Warranty  
Statement.  
Supplies are low  
One or more of the print cartridges, or a  
combination of print cartridge(s) and the  
imaging drum, are nearing the estimated  
end of their useful life.  
Printing can continue, but consider having a  
replacement supply on hand.  
Supplies are very low  
One or more of the print cartridges, or a  
combination of print cartridge(s) and the  
imaging drum, have reached the estimated  
end of their useful life.  
To ensure optimal print quality, HP  
recommends replacing the print cartridge or  
imaging drum at this point. You can  
continue printing until you notice a decrease  
in print quality. Actual cartridge life may  
vary.  
Once an HP print cartridge has reached  
“very low”, HP's premium Protection  
Warranty on that supply has ended. All print  
defects or cartridge failures incurred when  
an HP supply is used in continue at very low  
mode will not be considered to be defects in  
materials or workmanship in the supply  
under the HP Print Cartridge Warranty  
Statement.  
The imaging drum installed in this product is  
covered by the product warranty.  
Replacement imaging drums have a one-  
year limited warranty from the date of  
installation. The imaging drum installation  
date displays on the supplies status page.  
Supplies in wrong positions  
The print cartridges are installed in the  
incorrect slots.  
Make sure that each print cartridge is  
installed in the correct slot.  
Used <color> cartridge is installed  
A used supply has been installed. The print  
cartridge is most likely a refilled cartridge.  
If you believe you purchased a genuine HP  
supply, visit this HP Web address:  
www.hp.com/go/anticounterfeit.  
If product failure or damage is attributable to  
the use of a non-HP print cartridge or  
refilled print cartridge, HP will charge its  
standard time and materials charges to  
service the product for the particular failure  
or damage. Supply status and features that  
depend on it are unavailable with used  
cartridges.  
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Solve problems with print cartridges or the imaging drum 75  
Control panel message  
Used cartridges installed  
Description  
Recommended action  
Used supplies have been installed. The  
print cartridges are most likely refilled  
cartridges.  
If you believe you purchased a genuine HP  
supply, visit this HP Web address:  
www.hp.com/go/anticounterfeit.  
If product failure or damage is attributable to  
the use of a non-HP print cartridge or  
refilled print cartridge, HP will charge its  
standard time and materials charges to  
service the product for the particular failure  
or damage. Supply status and features that  
depend on it are unavailable with used  
cartridges.  
Used supplies in use  
Used supplies have been installed. The  
print cartridges are most likely refilled  
cartridges.  
If you believe you purchased a genuine HP  
supply, visit this HP Web address:  
www.hp.com/go/anticounterfeit.  
If product failure or damage is attributable to  
the use of a non-HP print cartridge or  
refilled print cartridge, HP will charge its  
standard time and materials charges to  
service the product for the particular failure  
or damage. Supply status and features that  
depend on it are unavailable with used  
cartridges.  
Wrong Cartridge in <Color> Slot  
Yellow cartridge is low  
A print cartridge is installed incorrectly in the Make sure that each print cartridge is  
indicated slot.  
installed in the correct slot.  
The print cartridge is nearing the estimated  
end of its useful life.  
Printing can continue, but consider having a  
replacement supply on hand.  
Yellow cartridge is very low  
The print cartridge is at the estimated end of To ensure optimal print quality, HP  
its useful life.  
recommends replacing the print cartridge at  
this point. You can continue printing until  
you notice a decrease in print quality. Actual  
cartridge life may vary.  
Once an HP supply has reached “very low”,  
HP's premium Protection Warranty on that  
supply has ended. All print defects or  
cartridge failures incurred when an HP  
supply is used in continue at very low mode  
will not be considered to be defects in  
materials or workmanship in the supply  
under the HP Print Cartridge Warranty  
Statement.  
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8 Print tasks  
●
●
●
Cancel a print job  
Basic print tasks with Windows  
Additional print tasks with Windows  
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77  
   
Cancel a print job  
1. If the print job is currently printing, cancel it by pressing the Cancel button on the product  
control panel.  
NOTE: Pressing the Cancel button clears the job that the product is currently processing. If  
more than one process is running, pressing the Cancel button clears the process that  
currently appears on the product control panel.  
2. You can also cancel a print job from a software program or a print queue.  
●
Software program: Typically, a dialog box appears briefly on the computer screen,  
allowing you to cancel the print job.  
●
Windows print queue: If a print job is waiting in a print queue (computer memory) or print  
spooler, delete the job there.  
◦
◦
◦
Windows XP, Server 2003, or Server 2008: Click Start, click Settings, and then click  
Printers and Faxes. Double-click the product icon to open the window, right-click the  
print job that you want to cancel, and then click Cancel.  
Windows Vista: Click Start, click Control Panel, and then, under Hardware and  
Sound, click Printer. Double-click the product icon to open the window, right-click the  
print job that you want to cancel, and then click Cancel.  
Windows 7: Click Start, and then click Devices and Printers. Double-click the  
product icon to open the window, right-click the print job that you want to cancel, and  
then click Cancel.  
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Basic print tasks with Windows  
The methods to open the print dialog from software programs can vary. The procedures that follow  
include a typical method. Some software programs do not have a File menu. See the documentation  
for your software program to learn how to open the print dialog.  
Open the printer driver with Windows  
1. On the File menu in the software program,  
click Print.  
2. Select the product, and then click the  
Properties or Preferences button.  
Get help for any printing option with Windows  
1. Click the Help button to open the online Help.  
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Basic print tasks with Windows 79  
       
Change the number of print copies with Windows  
1. On the File menu in the software program, click Print.  
2. Select the product, and then select the number of copies.  
Save custom print settings for reuse with Windows  
Use a printing shortcut with Windows  
1. On the File menu in the software program,  
click Print.  
2. Select the product, and then click the  
Properties or Preferences button.  
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3. Click the Printing Shortcuts tab.  
4. Select one of the shortcuts, and then click the  
OK button.  
NOTE: When you select a shortcut, the  
corresponding settings change on the other  
tabs in the printer driver.  
Create printing shortcuts  
1. On the File menu in the software program,  
click Print.  
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Basic print tasks with Windows 81  
 
2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Printing Shortcuts tab.  
4. Select an existing shortcut as a base.  
NOTE: Always select a shortcut before  
adjusting any of the settings on the right side  
of the screen. If you adjust the settings and  
then select a shortcut, or if you select a  
different shortcut, all your adjustments are  
lost.  
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5. Select the print options for the new shortcut.  
NOTE: You can select the print options on  
this tab or on any other tab in the printer  
driver. After selecting options on other tabs,  
return to the Printing Shortcuts tab before  
continuing with the next step.  
6. Click the Save As button.  
7. Type a name for the shortcut, and click the  
OK button.  
Improve print quality with Windows  
Select the page size with Windows  
1. On the File menu in the software program, click Print.  
2. Select the product, and then click the Properties or Preferences button.  
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Basic print tasks with Windows 83  
   
3. Click the Paper/Quality tab.  
4. Select a size from the Size is drop-down list.  
Select a custom page size with Windows  
1. On the File menu in the software program, click Print.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Paper/Quality tab.  
4. Click the Custom button.  
5. Type a name for the custom size and specify the dimensions.  
●
●
The width is the short edge of the paper.  
The length is the long edge of the paper.  
NOTE: Always load paper into the trays short edge first.  
6. Click the Save button, and then click the Close button.  
Select the paper type with Windows  
1. On the File menu in the software program, click Print.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Paper/Quality tab.  
4. From the Type is drop-down list, click the More... option.  
5. Select the category of paper types that best describes your paper, and then click the paper type  
that you are using.  
Print on both sides (duplex) with Windows  
Manually print on both sides (duplex) with Windows  
1. Load paper face-up in the input tray.  
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2. On the File menu in the software program,  
click Print.  
3. Select the product, and then click the  
Properties or Preferences button.  
4. Click the Finishing tab.  
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Basic print tasks with Windows 85  
5. Select the Print on Both Sides (Manually)  
check box. Click the OK button to print the  
first side of the job.  
6. Retrieve the printed stack from the output bin,  
and, maintaining the paper orientation, place  
it with the printed-side facing down in the  
input tray.  
7. At the computer, click the Continue button to  
print the second side of the job. If at the  
product, press the OK button.  
Print multiple pages per sheet with Windows  
1. On the File menu in the software program,  
click Print.  
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2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Finishing tab.  
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Basic print tasks with Windows 87  
4. Select the number of pages per sheet from  
the Pages Per Sheet drop-down list.  
5. Select the correct Print Page Borders, Page  
Order, and Orientation options.  
Select page orientation with Windows  
1. On the File menu in the software program,  
click Print.  
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2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Finishing tab.  
4. In the Orientation area, select the Portrait or  
Landscape option.  
To print the page image upside down, select  
the Rotated option.  
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Set color options with Windows  
1. On the File menu in the software program, click Print.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Color tab.  
4. In the Color Options area, click the Manual option, and then click the Settings button.  
5. Adjust the general settings for Edge Control, and settings for text, graphics, and photographs.  
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Additional print tasks with Windows  
Print colored text as black with Windows  
1. On the File menu in the software program, click Print.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Paper/Quality tab.  
4. Click the Print all Text as Black check box. Click the OK button.  
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Print on preprinted letterhead or forms with Windows  
1. On the File menu in the software program,  
click Print.  
2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Paper/Quality tab.  
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4. From the Type is drop-down list, click the  
More... option.  
5. Select the Other option.  
6. Select the option for the type of paper you are  
using, and click the OK button.  
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Additional print tasks with Windows 93  
Print on special paper, labels, or transparencies  
1. On the File menu in the software program,  
click Print.  
2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Paper/Quality tab.  
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4. From the Type is drop-down list, click the  
More... option.  
5. Select the category of paper types that best  
describes your paper.  
NOTE: Labels and transparencies are in the  
list of Other options.  
6. Select the option for the type of paper you are  
using, and click the OK button.  
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Additional print tasks with Windows 95  
Print the first or last page on different paper with Windows  
1. On the File menu in the software program,  
click Print.  
2. Select the product, and then click the  
Properties or Preferences button.  
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3. Click the Paper/Quality tab.  
4. Click the Use different paper check box, and  
then select the necessary settings for the  
front cover, other pages, and back cover.  
Scale a document to fit page size  
1. On the File menu in the software program,  
click Print.  
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2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Effects tab.  
4. Select the Print Document On option, and  
then select a size from the drop-down list.  
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Add a watermark to a document with Windows  
1. On the File menu in the software program, click Print.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Effects tab.  
4. Select a watermark from the Watermarks drop-down list.  
Or, to add a new watermark to the list, click the Edit button. Specify the settings for the  
watermark, and then click the OK button.  
5. To print the watermark on the first page only, select the First Page Only check box. Otherwise,  
the watermark is printed on each page.  
Create a booklet with Windows  
1. On the File menu in the software program,  
click Print.  
2. Select the product, and then click the  
Properties or Preferences button.  
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Additional print tasks with Windows 99  
     
3. Click the Finishing tab.  
4. Click the Print on Both Sides (Manually)  
check box.  
5. In the Booklet Printing drop-down list, select  
a binding option. The Pages Per Sheet  
option automatically changes to 2 Pages Per  
Sheet.  
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9 Color  
●
●
●
Adjust color  
Use the HP EasyColor option for Windows  
Match colors  
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101  
   
Adjust color  
Manage color by changing the settings on the Color tab in the printer driver.  
Change the color theme for a print job  
1. On the File menu in the software program, click Print.  
2. Click Properties or Preferences.  
3. Click the Color tab.  
4. Select a color theme from the Color Themes drop-down list.  
●
Default (sRGB): This theme sets the product to print RGB data in raw device mode. When  
using this theme, manage color in the software program or in the operating system for  
correct rendering.  
●
●
Vivid: The product increases the color saturation in the midtones. Use this theme when  
printing business graphics.  
Photo: The product interprets RGB color as if it were printed as a photograph using a  
digital mini lab. The product renders deeper, more saturated colors differently than with the  
Default (sRBG) theme. Use this theme when printing photos.  
●
●
Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the  
AdobeRGB color space rather than sRGB. Turn off color management in the software  
program when using this theme.  
None: No color theme is used.  
Change the color options  
Change the color options settings for the current print job from the color tab of the printer driver.  
1. On the File menu in the software program, click Print.  
2. Click Properties or Preferences.  
3. Click the Color tab.  
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4. Click the Automatic or Manual setting.  
●
●
Automatic setting: Select this setting for most color print jobs  
Manual setting: Select this setting to adjust the color settings independent from other  
settings.  
NOTE: Changing color settings manually can impact output. HP recommends that only  
color graphics experts change these settings.  
5. Click the Print in Grayscale option to print a color document in black and shades of gray. Use  
this option to print color documents for photocopying or faxing. You can also use this option to  
print draft copies or to save color toner.  
6. Click the OK button.  
Manual color options  
Use manual color options to adjust the Neutral Grays, Halftone, and Edge Control options for text,  
graphics, and photographs.  
Table 9-1 Manual color options  
Setting description  
Edge Control  
Setting options  
●
●
●
Off turns off both trapping and adaptive halftoning.  
The Edge Control setting determines the rendering  
of edges. Edge control has two components:  
adaptive halftoning and trapping. Adaptive  
Light sets trapping at a minimal level. Adaptive halftoning is on.  
Normal sets trapping at a medium level. Adaptive halftoning is  
on.  
halftoning increases edge sharpness. Trapping  
reduces the effect of color-plane misregistration by  
overlapping the edges of adjacent objects slightly.  
●
Maximum is the most aggressive trapping setting. Adaptive  
halftoning is on.  
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Table 9-1 Manual color options (continued)  
Setting description  
Setting options  
Halftone  
●
●
●
●
Smooth provides better results for large, solid-filled print areas  
and enhances photographs by smoothing color gradations.  
Select this option when uniform and smooth area fills are  
important.  
Halftone options affect color output clarity and  
resolution.  
Detail is useful for text and graphics that require sharp  
distinctions among lines or colors, or images that contain a  
pattern or a high level of detail. Select this option when sharp  
edges and small details are important.  
Neutral Grays  
Black Only generates neutral colors (grays and black) by using  
only black toner. This guarantees neutral colors without a color  
cast. This setting is best for documents and grayscale  
viewgraphs.  
The Neutral Grays setting determines the method  
for creating gray colors used in text, graphics, and  
photographs.  
4-Color generates neutral colors (grays and black) by combining  
all four toner colors. This method produces smoother gradients  
and transitions to other colors, and it produces the darkest black.  
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Use the HP EasyColor option for Windows  
If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically  
improves mixed-content documents that are printed from Microsoft Office programs. This technology  
scans documents and automatically adjusts photographic images in .JPEG or .PNG format.  
HP EasyColor technology enhances the entire image at one time, rather than dividing it into several  
pieces, which results in improved color consistency, sharper details, and faster printing.  
In the following example, the images on the left were created without using the HP EasyColor option.  
The images on the right show the enhancements that result from using the HP EasyColor option.  
The HP EasyColor option is enabled by default in the HP PCL 6 printer driver, so you do not need to  
make manual color adjustments. To disable the option so you can manually adjust the color settings,  
open the Color tab, and click the HP EasyColor check box to clear it.  
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Match colors  
For most users, the best method for matching colors is to print sRGB colors.  
The process of matching printer output color to your computer screen is complex, because printers  
and computer monitors use different methods of producing color. Monitors display colors by using  
light pixels that use an RGB (red, green, blue) color process, but printers print colors by using a  
CMYK (cyan, magenta, yellow, and black) process.  
Several factors can influence your ability to match printed colors to those on your monitor:  
●
●
●
●
●
●
●
●
●
●
●
Print media  
Printer colorants (inks or toners, for example)  
Printing process (inkjet, press, or laser technology, for example)  
Overhead lighting  
Personal differences in perception of color  
Software programs  
Printer drivers  
Computer operating systems  
Monitors  
Video cards and drivers  
Operating environment (humidity, for example)  
Keep these factors in mind when colors on your screen do not perfectly match your printed colors.  
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10 Copy  
●
●
●
●
●
Use copy functions  
Copy settings  
Copy photos  
Copy mixed size originals  
Copy on both sides manually (duplex)  
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Use copy functions  
One-touch copy  
1. Load the document onto the scanner glass or into the document feeder.  
2. Press the Black or Color button to start copying.  
Multiple copies  
1. Load the document onto the scanner glass or into the document feeder.  
2. On the control panel, touch the # Copies button.  
3. Use the arrow buttons to change the number of copies.  
4. Press the Black or Color button to start copying.  
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Copy a multiple-page original  
1. Insert the originals into the document feeder face-up, and then adjust the guides until they are  
snug against the paper.  
2. Press the Black or Color button to start copying.  
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Copy identification cards  
Use the ID Copy feature to copy both sides of identification cards, or other small-size documents,  
onto the same side of one sheet of paper. The product prompts you to copy the first side and then to  
place the second side on a different area of the scanner glass and copy again. The product prints  
both images at the same time.  
1. Load the document onto the scanner glass.  
2. On the control panel, press the Copy Menu  
button.  
3. Use the arrow buttons to select the ID Copy  
menu, and then press the OK button.  
4. When prompted by the control panel display,  
turn the document over, place it on a different  
portion of the scanner glass, and then press  
the OK button.  
5. When prompted by the control panel display,  
press the Black or Color button to start  
copying.  
The product copies all pages onto one side of  
a sheet of paper.  
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Cancel a copy job  
1. Press the Cancel button on the product control panel.  
NOTE: If more than one process is running, pressing the Cancel button clears the current  
process and all pending processes.  
2. Remove the remaining pages from the document feeder.  
Reduce or enlarge a copy  
1. Load the document onto the scanner glass or  
into the document feeder.  
2. On the control panel, press the Copy Menu  
button.  
3. Use the arrow buttons to select the Reduce/  
Enlarge menu item, and then press the OK  
button. Use the arrow buttons to scroll  
through the options, and then press the OK  
button select the option.  
4. Press the Black or Color button to start  
copying.  
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Collate a copy job  
1. Load the document onto the scanner glass or  
into the document feeder.  
2. On the control panel, press the Copy Menu  
button.  
3. Use the arrow buttons to select the Copy  
Collation menu item, and then press the OK  
button. Use the arrow buttons to scroll  
through the options, and then press the OK  
button to select an option.  
4. Press the Black or Color button to start  
copying.  
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Make color or black and white copies  
1. Load the document onto the scanner glass or into the document feeder.  
2. On the control panel, press the Black or Color button to start copying.  
Copy settings  
Change copy quality  
The following copy-quality settings are available:  
●
Auto Select: Use this setting when you are not concerned about the quality of the copy. This is  
the default setting.  
●
●
●
Mixed: Use this setting for documents that contain a mixture of text and graphics.  
Text: Use this setting for documents that contain mostly text.  
Picture: Use this setting for documents that contain mostly graphics.  
1. Load the document onto the scanner glass or  
into the document feeder.  
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2. On the control panel, press the Copy Menu  
button.  
3. Use the arrow buttons to select the Optimize  
menu, and then press the OK button.  
4. Use the arrow buttons to select the correct  
option, and then press the OK button.  
5. Press the Black or Color button to start  
copying.  
Check the scanner glass for dirt and smudges  
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can  
affect performance. Use the following procedure to clean the scanner glass and white plastic backing.  
1. Use the power switch to turn off the product,  
and then unplug the power cord from the  
electrical socket.  
2. Open the scanner lid.  
3. Clean the scanner glass, the document  
feeder scanning strip, and the white plastic  
backing with a soft cloth or sponge that has  
been moistened with nonabrasive glass  
cleaner.  
CAUTION: Do not use abrasives, acetone,  
benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these  
can damage the product. Do not place liquids  
directly on the glass or platen. They might  
seep and damage the product.  
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4. Dry the glass and white plastic with a chamois  
or a cellulose sponge to prevent spotting.  
5. Plug in the product, and then use the power  
switch to turn on the product.  
Adjust the lightness or darkness for copies  
1. Load the document onto the scanner glass or  
into the document feeder.  
2. On the control panel, press the Lighter/Darker  
button.  
3. Use the arrow buttons to adjust the setting.  
4. Press the Black or Color button to start  
copying.  
Define custom copy settings  
When you change the copy settings at the control panel, the custom settings remain in effect for  
approximately 2 minutes after the job completes, and then the product returns to the default settings.  
To immediately return to the defaults, press the Cancel button.  
Print or copy edge-to-edge  
The product cannot print fully edge-to-edge. The maximum printing area is 203.2 x 347 mm (8 x  
13.7 in), leaving a 4 mm (1/6 in) unprintable border around the page.  
Considerations for printing or scanning documents with cropped edges:  
●
When the original is smaller than the output size, move the original 4 mm (1/6 in) away from the  
corner indicated by the icon on the scanner. Recopy or scan in this position.  
●
When the original is the size of the desired output, use the Reduce/Enlarge feature to reduce  
the image so the copy is not cropped.  
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Set the paper size and type for copying on special paper  
1. On the control panel, press the Copy Menu  
button.  
2. Use the arrow buttons to select the Paper  
menu item, and then press the OK button.  
3. From the list of paper sizes, select the name  
of the paper size that is in Tray 1, and then  
press the OK button..  
4. From the list of paper types, select the name  
of the paper type that is in Tray 1, and then  
press the OK button..  
5. Press the Black or Color button to start  
copying.  
Restore copy default settings  
1. On the control panel, press the Copy Menu  
button.  
2. Use the arrow buttons to select the Restore  
Defaults menu item, and then press the OK  
button.  
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Copy photos  
NOTE: Copy photos from the scanner glass, not from the document feeder.  
1. Place the photo on the scanner glass, picture-side down at the upper left corner of the glass,  
and close the scanner lid.  
2. On the control panel, press the Copy Menu button.  
3. Use the arrow buttons to select the Optimize menu item, and then press the OK button.  
4. Use the arrow buttons to select the Picture option, and then press the OK button.  
5. Press the Black or Color button to start copying.  
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Copy mixed size originals  
Use the scanner glass to make copies of mixed size originals.  
NOTE: You can use the document feeder to copy mixed size originals only if the pages share a  
common dimension. For example, you can combine Letter and Legal size pages because they have  
the same width. Stack the pages so the top edges are even with each other and so the pages have  
the same width but varying lengths.  
1. In Tray 1, load paper that is large enough for the largest page in the original document.  
2. Place one page of the original document face down in the upper left corner of the scanner glass.  
3. On the control panel, press the Copy Menu button.  
4. Use the arrow buttons to select the Paper menu item, and then press the OK button..  
5. From the list of paper sizes, touch the name of the paper size that is loaded in Tray 1, and then  
press the OK button..  
6. From the list of paper types, touch the name of the paper type that is loaded in Tray 1, and then  
press the OK button..  
7. Press the Black or Color button to start copying.  
8. Repeat these steps for each page.  
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Copy on both sides manually (duplex)  
1. Load the first page of the document onto the  
scanner glass or into the document feeder.  
2. On the control panel, press the Black or  
Color button to start copying.  
3. Remove the printed copy from the output bin,  
rotate the stack 180 degrees, and then load  
the page with the printed side down into Tray  
1.  
4. Load the next page of the document onto the  
scanner glass or into the document feeder.  
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5. Press the Black or Color button to start  
copying.  
6. Repeat these steps until the copy is complete.  
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11 Scan  
●
●
Use scan functions  
Scan settings  
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121  
 
Use scan functions  
Scan methods  
Perform scan jobs in the following ways.  
●
●
Scan from the computer by using HP Scan software  
Scan from TWAIN-compliant or Windows Imaging Application (WIA)-compliant software  
NOTE: To learn about and use text-recognition software, install the Readiris program from the  
software CD. Text-recognition software is also known as optical character recognition (OCR)  
software.  
Scan by using HP Scan software (Windows)  
1. Double-click the HP Scan icon on the computer desktop.  
2. Select a scanning shortcut, and adjust the settings if necessary.  
3. Click Scan.  
NOTE: Click Advanced Settings to gain access to more options.  
Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts.  
Scan by using other software  
The product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The product  
works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning  
devices and with Macintosh-based programs that support TWAIN-compliant scanning devices.  
While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning  
feature and scan an image directly into the open program. For more information, see the Help file or  
the documentation that came with your TWAIN-compliant or WIA-compliant software program.  
Scan from a TWAIN-compliant program  
Generally, a software program is TWAIN-compliant if it has a command such as Acquire, File  
Acquire, Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the  
program is compliant or you do not know what the command is called, see the software program Help  
or documentation.  
When scanning from a TWAIN-compliant program, the HP Scan software program might start  
automatically. If the HP Scan program starts, you can make changes while previewing the image. If  
the program does not start automatically, the image goes to the TWAIN-compliant program  
immediately.  
Start the scan from within the TWAIN-compliant program. See the software program Help or  
documentation for information about the commands and steps to use.  
Scan from a WIA-compliant program  
WIA is another way to scan an image directly into a software program. WIA uses Microsoft software  
to scan, instead of the HP Scan software.  
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Generally, a software program is WIA-compliant if it has a command such as Picture/From Scanner  
or Camera in the Insert or File menu. If you are unsure whether the program is WIA-compliant, see  
the software program Help or documentation.  
Start the scan from within the WIA-compliant program. See the software program Help or  
documentation for information about the commands and steps to use.  
-Or-  
From the Windows control panel, in the Cameras and Scanner folder (located inside the Hardware  
and Sound folder for Windows Vista and Windows 7), double-click the product icon. This opens the  
standard Microsoft WIA Wizard, which enables you to scan to a file.  
Scan by using optical character recognition (OCR) software  
The Readiris OCR program is included on a separate CD that shipped with the product. To use the  
Readiris program, install it from the appropriate software CD, and then follow the instructions in the  
online Help.  
Cancel a scan  
To cancel a scan job, use one of the following procedures.  
●
●
On the product control panel, press the Cancel button.  
Click the Cancel button in the on-screen dialog box.  
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Scan settings  
Scanner resolution and color  
If you are printing a scanned image, and the quality is not what you expected, you might have  
selected a resolution or color setting in the scanner software that does not match your needs.  
Resolution and color affect the following features of scanned images:  
●
●
●
●
Image clarity  
Texture of gradations (smooth or rough)  
Scan time  
File size  
Scanning resolution is measured in pixels per inch (ppi).  
NOTE: Scanning ppi levels are not interchangeable with printing dpi (dots per inch) levels.  
Color, grayscale, and black and white define the number of colors possible. You can adjust the  
scanner hardware resolution to up to 1200 ppi.  
The resolution and color guidelines table lists simple tips that you can follow to meet your scanning  
needs.  
NOTE: Setting the resolution and color to a high value can create large files that take up disk space  
and slow the scanning process. Before setting the resolution and color, determine how you are going  
to use the scanned image.  
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Resolution and color guidelines  
The following table describes the recommended resolution and color settings for different types of  
scan jobs.  
NOTE: The default resolution is 200 ppi.  
Intended use  
Recommended resolution  
Recommended color settings  
Fax  
150 ppi  
150 ppi  
●
●
Black and White  
E-mail  
Black and White, if the image does not require  
smooth gradation  
●
Grayscale, if the image requires smooth  
gradation  
●
●
●
●
Color, if the image is in color  
Black and White  
Edit text  
300 ppi  
Print (graphics or text)  
600 ppi for complex graphics, or if you  
want to significantly enlarge the  
document  
Black and White for text and line art  
Grayscale for shaded or colored graphics and  
photos  
300 ppi for normal graphics and text  
150 ppi for photos  
●
Color, if the image is in color  
Display on screen  
75 ppi  
●
●
●
Black and White for text  
Grayscale for graphics and photos  
Color, if the image is in color  
Color  
You can set the color values to the following settings when scanning.  
Setting  
Recommended use  
Color  
Use this setting for high-quality color photos or documents in which the color is  
important.  
Black and White  
Grayscale  
Use this setting for text documents.  
Use this setting when file size is an issue or when you want to scan a document or  
photograph quickly.  
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Scan settings 125  
   
Scan quality  
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can  
affect performance. Use the following procedure to clean the scanner glass and white plastic backing.  
1. Use the power switch to turn off the product,  
and then unplug the power cord from the  
electrical socket.  
2. Open the scanner lid.  
3. Clean the scanner glass, the document  
feeder scanning strip, and the white plastic  
backing with a soft cloth or sponge that has  
been moistened with nonabrasive glass  
cleaner.  
CAUTION: Do not use abrasives, acetone,  
benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these  
can damage the product. Do not place liquids  
directly on the glass or platen. They might  
seep and damage the product.  
4. Dry the glass and white plastic with a chamois  
or a cellulose sponge to prevent spotting.  
5. Plug in the product, and then use the power  
switch to turn on the product.  
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12 Manage and maintain the product  
●
●
●
●
●
●
●
Print information pages  
Change the product settings from a computer  
Use HP Web Jetadmin software  
Product security features  
Economy settings  
Clean the product  
Product updates  
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127  
 
Print information pages  
Information pages reside within the product memory. These pages help diagnose and solve problems  
with the product.  
NOTE: If the product language was not correctly set during installation, you can set the language  
manually so the information pages print in one of the supported languages. Change the language by  
using the System Setup menu on the control panel.  
Menu item  
Description  
Demo Page  
Prints a color page that demonstrates print quality.  
Menu Structure  
Prints a map of the control panel-menu layout. The active settings for each menu  
are listed.  
Config Report  
Prints a list of all the product settings. Includes network information when the  
product is connected to a network.  
Supplies Status  
Prints the status for each print cartridge, including the following information:  
●
●
●
●
●
Estimated percentage of cartridge life remaining  
Approximate pages remaining  
Part number  
Number of pages printed  
Information about ordering new HP print cartridges and recycling used HP  
print cartridges  
Network Summary  
Usage Page  
Prints a list of all product network settings  
Prints a page that lists PCL pages, PCL 6 pages, PS pages, pages that were  
jammed or mispicked in the product, monochrome (black and white) or color  
pages; and reports the page count  
HP LaserJet Pro 100 color MFP M175nw only: prints a page that lists the  
information above, and the monochrome (black and white) or color pages printed,  
number of memory cards inserted, number of PictBridge connections, and the  
PictBridge page count  
PCL Font List  
PS Font List  
Prints a list of all the PCL fonts that are installed.  
Prints a list of all the PostScript (PS) fonts that are installed  
Prints a list of all the PCL6 fonts that are installed  
PCL6 Font List  
Color Usage Log  
Prints a report that shows the user name, application name, and color usage  
information on a job-by-job basis  
Service Page  
Diagnostics Page  
Print Quality  
Prints the service report  
Prints the calibration and color diagnostics pages  
Prints a color test page which can be useful for diagnosing print quality defects.  
1. Press Setup button to open the menus.  
2. Use the arrow buttons to select the Reports menu, and then press the OK button.  
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3. Use the arrow buttons to select the report you want to print, and then press the OK button to  
print the report.  
4. Press the Cancel button to exit the menus.  
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Print information pages 129  
Change the product settings from a computer  
NOTE: This tool is available only if you performed a full installation when you installed the product.  
To change the product settings from a computer, open the HP Device Toolbox.  
1. Click the Start button, and then click the Programs item.  
2. Click your HP product group, and then click the HP Device Toolbox item.  
The table below describes the basic product settings.  
Tab or section  
Description  
Status tab  
●
●
Device Status: Shows the product status and shows the life remaining of  
HP supplies, with 0% indicating that a supply is empty.  
Provides product, status, and  
configuration information.  
Supplies Status: Shows the approximate percent life remaining of HP supplies.  
Actual supply life remaining can vary. Consider having a replacement supply  
available to install when print quality is no longer acceptable. The supply does not  
need to be replaced unless the print quality is no longer acceptable.  
●
●
●
●
Device Configuration: Shows the information found on the product configuration  
page.  
Network Summary: Shows the information found on the product network  
configuration page.  
Reports: Allows you to print the configuration and supplies status pages that the  
product generates.  
Color Usage Log: Shows a log that shows the user name, application name, and  
color usage information on a job-by-job basis.  
●
●
Event Log: Shows a list of all product events and errors.  
Support button: Provides a link to the product support page. The Support button  
can be password-protected.  
●
Shop for Supplies button: Provides a link to a page where you can order supplies  
for the product. The Shop for Supplies button can be password-protected.  
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Tab or section  
Description  
System tab  
●
●
●
Device Information: Provides basic product and company information.  
Provides the ability to configure  
the product from your computer.  
Paper Setup: Allows you to change the paper-handling defaults for the product.  
Print Quality: Allows you to change the print quality defaults for the product,  
including calibration settings.  
●
●
Print Density: Allows you to change the contrasts, highlights, midtones, and  
shadows values for each supply.  
Paper Types: Allows you to configure print modes that correspond to the media  
types that the product accepts.  
●
●
●
●
System Setup: Allows you to change the system defaults for the product.  
Service: Allows you to start the cleaning procedure on the product.  
Product Security: Allows you to set or change the Administrator password.  
Support button: Provides a link to the product support page. The Support button  
can be password-protected.  
●
Shop for Supplies button: Provides a link to a page where you can order supplies  
for the product. The Shop for Supplies button can be password-protected.  
NOTE: The System tab can be password-protected. If this product is on a network,  
always consult with the administrator before changing settings on this tab.  
Print tab  
●
Printing: Change the default product print settings, such as number of copies and  
paper orientation. These are the same options that are available on the control  
panel.  
Provides the ability to change  
default print settings from your  
computer.  
●
●
PCL5c: View and change the PCL5c settings.  
PostScript: View and change the PS settings.  
Networking tab  
Network administrators can use this tab to control network-related settings for the  
product when it is connected to an IP-based network. This tab does not appear if the  
product is directly connected to a computer.  
Provides the ability to change  
network settings from your  
computer.  
HP Web Services tab  
Use this tab to set up and use various Web tools with the product.  
Use HP Web Jetadmin software  
HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and  
troubleshooting network-connected peripherals. Management is proactive, allowing network  
administrators the ability to resolve issues before users are affected. Download this free, enhanced-  
management software at www.hp.com/go/webjetadmin.  
Device plug-ins can be installed into HP Web Jetadmin to provide support for specific product  
features. The HP Web Jetadmin software can automatically notify you when new plug-ins are  
available. On the Product Update page, follow the directions to automatically connect to the HP Web  
site and install the latest device plug-ins for your product.  
NOTE: Browsers must be Java™-enabled. Browsing from a Mac OS is not supported.  
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Product security features  
The product supports security standards and recommended protocols that help you keep the product  
secure, protect critical information on your network, and simplify the way you monitor and maintain  
the product.  
For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/  
secureprinting. The site provides links to white papers and FAQ documents about security features.  
Lock the product  
1. You can attach a security cable to the slot on  
the back of the product.  
Assign a system password (network models only)  
Assign a password for the product so that unauthorized users cannot change the product settings.  
1. Open the HP Device Toolbox.  
2. Click the System tab.  
3. On the left side of the window, click the Product Security menu.  
4. Type the password in the Password box, and type it again in the Confirm Password box.  
5. Click the Apply button. Make note of the password and store it in a safe place.  
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Economy settings  
Sleep mode  
The adjustable sleep mode feature reduces power consumption when the product has been inactive  
for an extended period. You can set the length of time before the product enters sleep mode.  
NOTE: This mode does not affect product warm-up time.  
1. On the control panel, press the Setup button.  
2. Use the arrow buttons to select the System Setup menu, and then press the OK button.  
3. Use the arrow buttons to select the Energy Settings menu, and then press the OK button.  
4. Use the arrow buttons to select the Sleep Delay menu, and then press the OK button.  
5. Use the arrow buttons to select a sleep delay time period, and then press the OK button.  
Low power settings  
Low power mode is an energy-saving feature of this product. After a user-specified time period (the  
low power delay period), the product automatically reduces its power consumption. The product  
returns to the Ready state when it receives a wake event.  
Set the low power delay period  
You can change how long the product remains idle before it enters low power mode.  
1. On the control panel, press the Setup button.  
2. Use the arrow buttons to select the System Setup menu, and then press the OK button.  
3. Use the arrow buttons to select the Energy Settings menu, and then press the OK button.  
4. Use the arrow buttons to select the Auto Power Down menu, and then press the OK button.  
5. Use the arrow buttons to select the Auto-Off Delay menu, and then press the OK button.  
6. Use the arrow buttons to select a low power delay time period, and then press the OK button.  
Set the wake events  
You can select which events cause the product to return to the Ready state after being in low power  
mode.  
1. On the control panel, press the Setup button.  
2. Use the arrow buttons to select the System Setup menu, and then press the OK button.  
3. Use the arrow buttons to select the Energy Settings menu, and then press the OK button.  
4. Use the arrow buttons to select the Auto Power Down menu, and then press the OK button.  
5. Use the arrow buttons to select the Wake Events menu, and then press the OK button.  
6. Use the arrow buttons to select the events that you want to return the product to the Ready  
state, and then press the OK button.  
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Economy settings 133  
         
Archive print  
Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print  
to create documents that you want to preserve or archive.  
1. On the control panel, press the Setup button.  
2. Use the arrow buttons to select the Service menu, and then press the OK button.  
3. Use the arrow buttons to select the Archive Print item, select On or Off, and then press the OK  
button.  
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Clean the product  
Clean the document feeder pickup rollers and separation pad  
If the product document feeder experiences paper-handling problems, such as jams or multiple-page  
feeds, clean the document feeder rollers and separation pad.  
1. Open the document feeder cover.  
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt.  
3. Close the document feeder cover.  
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Clean the product 135  
   
Clean the paper path  
During the printing process, paper, toner, and dust particles can accumulate inside the product. Over  
time, this buildup can cause print-quality problems such as toner specks or smearing. This product  
has a cleaning mode that can correct and prevent these types of problems.  
Specks  
Smearing  
Clean the paper path from the product control panel  
1. Press the Setup button.  
2. Use the arrow buttons to select the Service  
menu, and then press the OK button.  
3. Use the arrow buttons to select the Cleaning  
Page item, and then press the OK button.  
4. Load plain letter or A4 paper when you are  
prompted.  
5. Press the OK button again to confirm and  
begin the cleaning process.  
A page feeds through the product slowly.  
Discard the page when the process is  
completed.  
Clean the exterior  
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.  
Product updates  
Software and firmware updates and installation instructions for this product are available at  
www.hp.com/support/LJColorMFPM175. Click Downloads and drivers, click the operating system,  
and then select the download for the product.  
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13 Solve problems  
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Self help  
Solve problems checklist  
Factors that affect product performance  
Restore factory settings  
Interpret control panel messages  
Paper feeds incorrectly or becomes jammed  
Improve print quality  
The product does not print or it prints slowly  
Solve connectivity problems  
Solve wireless network problems  
Product software problems with Windows  
Solve common Mac problems  
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137  
 
Self help  
In addition to the information in this guide, other sources are available that provide helpful  
information.  
HP Help and Learn Center  
The HP Help and Learn Center and other documentation are on the CD that came  
with the product or in the HP Program folder on your computer. The HP Help and  
Learn Center is a product help tool that provides easy access to product  
information, HP product Web support, troubleshooting, and regulatory and safety  
information.  
Quick Reference Topics  
Several Quick Reference Topics for this product are available at this Web site:  
www.hp.com/support/LJColorMFPM175  
You can print these topics and keep them near the product. They are a handy  
reference for procedures that you perform frequently.  
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Solve problems checklist  
Follow these steps when trying to solve a problem with the product.  
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●
●
●
●
●
●
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●
Step 1: Make sure that the product is set up correctly  
Step 2: Check the cabling or wireless connection (network models only)  
Step 3: Check the control panel for error messages  
Step 4: Check the paper  
Step 5: Check the software  
Step 6: Test print functionality  
Step 7: Test copy functionality  
Step 8: Check the supplies  
Step 9: Try sending a print job from a computer  
Step 1: Make sure that the product is set up correctly  
Make sure that the product is set up correctly.  
1. Press the power button to turn on the product or to deactivate the Auto-Off mode.  
2. Check the power-cable connections.  
3. Make sure that the line voltage is correct for the product power configuration. (See the label that  
is inside the product front cover for voltage requirements.) If you are using a power strip and its  
voltage is not within specifications, plug the product directly into the wall. If it is already plugged  
into the wall, try a different outlet.  
4. Make sure that the print cartridge is installed correctly.  
5. If none of these measures restores power, contact HP Customer Care.  
Step 2: Check the cabling or wireless connection (network models only)  
1. Check the cable connection between the product and the computer. Make sure that the  
connection is secure.  
2. Make sure that the cable itself is not faulty by using a different cable, if possible.  
Step 3: Check the control panel for error messages  
The control panel should indicate ready status. If an error message appears, resolve the error.  
Step 4: Check the paper  
1. Make sure that the paper that you are using meets specifications.  
2. Make sure that the paper is loaded correctly in the input tray.  
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Solve problems checklist 139  
         
Step 5: Check the software  
1. Make sure that the product software is installed correctly.  
2. Verify that you have installed the printer driver for this product. Check the program to make sure  
that you are using the printer driver for this product.  
Step 6: Test print functionality  
1. Print a configuration page.  
2. If the page does not print, verify that the input tray contains paper.  
3. If the page jams in the product, clear the jam.  
Step 7: Test copy functionality  
1. Place the configuration page into the document feeder and make a copy. If paper does not feed  
smoothly through the document feeder, you might need to clean the document feeder. Also,  
verify that the paper meets HP specifications.  
2. Place the configuration page onto the scanner glass and make a copy.  
3. If the print quality on the copied pages is not acceptable, clean the scanner glass.  
Step 8: Check the supplies  
Print a supplies status page and check remaining life of the print cartridges and imaging drum.  
Step 9: Try sending a print job from a computer  
1. Try printing the job from another computer that has the product software installed.  
2. Check the USB or network cable connection. Direct the product to the correct port, or reinstall  
the software, selecting the connection type that you are using.  
3. If the print quality is unacceptable, verify that the print settings are correct for the media that you  
are using.  
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Factors that affect product performance  
Several factors affect the time it takes to print a job:  
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The use of special paper (such as transparencies, heavy paper, and custom-size paper)  
Print quality settings in the printer driver.  
Product processing and download time  
The complexity and size of graphics  
The speed of the computer you are using  
The USB or network connection  
The product I/O configuration  
Restore factory settings  
Restoring the factory-set defaults returns most of the settings to the factory defaults. It will not reset  
the page count or tray size, but it might reset the language. To restore the product to the factory-  
default settings, follow these steps.  
1. On the product control panel, press the Setup button.  
2. Use the arrows buttons to select the Service menu, and then press the OK button.  
3. Use the arrows buttons to select the Restore Defaults item, and then press the OK button.  
The product automatically restarts.  
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Factors that affect product performance 141  
     
Interpret control panel messages  
The majority of the control-panel messages are intended to guide the user through typical operation.  
The control-panel messages indicate the status of the current operation, and include a page count on  
the second line of the display, if appropriate. When the product is receiving print data or scanning  
commands, control-panel messages indicate this status. In addition, alert messages, warning  
messages, and critical error messages indicate situations that might require some action.  
Control panel message types  
Alert and warning messages appear temporarily and might require you to acknowledge the message  
by pressing the OK button to resume or by pressing the Cancel button to cancel the job. With  
certain warnings, the job might not complete or the print quality might be affected. If the alert or  
warning message is related to printing and the auto-continue feature is on, the product will attempt to  
resume the printing job after the warning has appeared for 10 seconds without acknowledgement.  
Critical error messages can indicate some kind of failure. Turning off and then turning on the power  
might fix the problem. If a critical error persists, the product might require service.  
NOTE: Supplies status messages are listed and described in the “Print cartridges and imaging  
drum” chapter of this document.  
Control panel messages  
Control panel message  
49 Error  
Description  
Recommended action  
The product has experienced a firmware  
error.  
1. Turn off the power by using the power  
switch.  
Turn off then on  
2. If a surge protector is being used,  
remove it. Plug the product directly into  
the wall socket.  
3. Wait at least 30 seconds, and then turn  
on the power and wait for the product  
to initialize.  
4. If the error persists, contact HP. See  
www.hp.com/support/  
LJColorMFPM175 or the support flyer  
that came in the product box.  
50.X Fuser Error  
Turn off then on  
The product has experienced an internal  
hardware error.  
1. Turn off the power by using the power  
switch.  
2. If a surge protector is being used,  
remove it. Plug the product directly into  
the wall socket.  
3. Wait at least 10 minutes, and then turn  
on the power and wait for the product  
to initialize.  
4. If the error persists, contact HP. See  
www.hp.com/support/  
LJColorMFPM175 or the support flyer  
that came in the product box.  
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Control panel message  
52 Scanner Error  
Description  
Recommended action  
The product has experienced a scanner  
error.  
1. Turn off the power by using the power  
switch.  
Turn off then on  
2. If a surge protector is being used,  
remove it. Plug the product directly into  
the wall socket.  
3. Wait at least 30 seconds, and then turn  
on the power and wait for the product  
to initialize.  
4. If the error persists, contact HP. See  
www.hp.com/support/  
LJColorMFPM175 or the support flyer  
that came in the product box.  
79 Error  
The product has experienced a firmware  
error  
1. Turn off the power by using the power  
switch.  
Turn off then on  
2. If a surge protector is being used,  
remove it. Plug the product directly into  
the wall socket.  
3. Wait at least 30 seconds, and then turn  
on the power and wait for the product  
to initialize.  
4. If the error persists, contact HP. See  
www.hp.com/support/  
LJColorMFPM175 or the support flyer  
that came in the product box.  
ADF door is open  
Device error  
The document feeder door is open.  
Close the document feeder door.  
The product experienced an internal  
communication error.  
1. Turn off the power by using the power  
switch.  
Press [OK] to continue  
2. If a surge protector is being used,  
remove it. Plug the product directly into  
the wall socket.  
3. Wait at least 30 seconds, and then turn  
on the power and wait for the product  
to initialize.  
4. If the error persists, contact HP. See  
www.hp.com/support/  
LJColorMFPM175 or the support flyer  
that came in the product box.  
Doc. feeder jam  
The product has experienced a document  
feeder jam.  
Clear the document feeder jam.  
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Interpret control panel messages 143  
Control panel message  
Engine comm. Error  
Description  
Recommended action  
The product has experienced an internal  
hardware error.  
1. Turn off the power by using the power  
switch.  
2. If a surge protector is being used,  
remove it. Plug the product directly into  
the wall socket.  
3. Wait at least 30 seconds, and then turn  
on the power and wait for the product  
to initialize.  
4. If the error persists, contact HP. See  
www.hp.com/support/  
LJColorMFPM175 or the support flyer  
that came in the product box.  
Jam in <location>  
alternates with  
The product has detected a jam in the  
location indicated in the message.  
Clear the jam from the area indicated in the  
message, and then follow the control-panel  
instructions. Clearing some jams requires  
you to open the print cartridge door and  
remove the print cartridges.  
Open door and clear jam  
Jam in output bin  
The product has detected a paper jam in the Clear the jam from the area indicated in the  
output bin area.  
message, and then follow the control panel  
instructions.  
Jam in print paper path  
Jam in Tray 1  
The product has detected a paper path jam. Clear the jam from the area indicated in the  
message, and then follow the control panel  
instructions.  
The product has detected a jam in the input Clear the jam from the area indicated in the  
tray.  
message, and then follow the control panel  
instructions.  
Load tray 1 <TYPE>, <SIZE>  
The tray is empty.  
Load the tray with the correct type and size  
of paper.  
Load tray 1 PLAIN <SIZE>  
alternates with  
The product is performing a cleaning cycle.  
Load the tray with plain paper of the size  
indicated. Press the OK button to start the  
cleaning cycle.  
Cleaning Page [OK] to start  
Manual duplex  
The product is processing a manual duplex  
job.  
To print the second side, place the pages  
face down in the tray with the top edge first.  
alternates with  
Load tray 1  
Press [OK]  
Manual feed <SIZE>, <TYPE>  
alternates with  
The product is set for the manual feed  
mode.  
Load the tray with the correct size and type  
of paper, or press the OK button to use the  
paper that is in the tray.  
Press [OK] for available media  
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Control panel message  
Memory is low  
Description  
Recommended action  
The product does not have enough memory If the product is processing other jobs, send  
to process the job.  
the job again after those jobs have finished.  
Press [OK]  
If the problem continues, turn off the power  
by using the power switch, and then wait at  
least 30 seconds. Turn on the power and  
wait for the product to initialize.  
Break the job into smaller jobs that contain  
fewer pages.  
Resend the print job in raster mode.  
Set the “Print Data Optimization” setting in  
the print driver to “Optimize for Raster”.  
Memory is low. Only 1 copy made.  
Press [OK] to continue  
Product memory is too low to complete this  
job.  
Either copy fewer pages at a time or turn off  
collation.  
If the error persists, turn the product off, and  
then on.  
Misprint  
The product has experienced an internal  
hardware error.  
1. Reprint the pages.  
Press [OK]  
2. If the error persists, turn the product  
off, and then on.  
3. Print the pages again.  
4. If the error persists, contact HP. See  
www.hp.com/support/  
LJColorMFPM175 or the support flyer  
that came in the product box.  
No paper pickup  
Press [OK]  
The product has experienced an internal  
hardware error.  
1. Verify that the media was inserted far  
enough into the input tray.  
2. Load the tray with the correct size of  
paper for your job.  
3. Make sure the paper guides in the tray  
are adjusted correctly for the size of  
paper. Adjust the guides so they are  
touching the paper stack without  
bending it.  
4. Check the product control panel to see  
if the product is waiting for you to  
acknowledge a prompt to feed the  
paper manually. Load paper, and  
continue.  
5. If the error persists, contact HP. See  
www.hp.com/support/  
LJColorMFPM175 or the support flyer  
that came in the product box.  
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Interpret control panel messages 145  
Control panel message  
Print failure  
Description  
Recommended action  
The product experienced an internal  
communication error.  
1. Turn off the power by using the power  
switch.  
2. If a surge protector is being used,  
remove it. Plug the product directly into  
the wall socket.  
3. Wait at least 30 seconds, and then turn  
on the power and wait for the product  
to initialize.  
4. If the error persists, contact HP. See  
www.hp.com/support/  
LJColorMFPM175 or the support flyer  
that came in the product box.  
Printing...  
The product is too hot to continue printing at The product will pause longer between  
normal speed.  
printed pages until it cools down.  
Cool-down mode  
Overheating occurs when the product lacks  
air ventilation or when it prints continuously  
for a long period of time. To prevent  
overheating, place the product in a well-  
ventilated area, and divide very large print  
jobs into smaller print jobs.  
Remove shipping material from rear door Shipping material remains on the back of  
Open the rear door and remove all shipping  
material.  
the product.  
Resend Upgrade  
Scanner Error X  
A firmware upgrade was interrupted.  
Resend the upgrade file to the product.  
The product experienced a general scanner 1. Turn off the power by using the power  
error.  
switch.  
2. If a surge protector is being used,  
remove it. Plug the product directly into  
the wall socket.  
3. Wait at least 30 seconds, and then turn  
on the power and wait for the product  
to initialize.  
4. If the error persists, contact HP. See  
www.hp.com/support/  
LJColorMFPM175 or the support flyer  
that came in the product box.  
Sensor Error  
The product experienced a paper sensor  
error.  
1. Turn off the power by using the power  
switch.  
2. If a surge protector is being used,  
remove it. Plug the product directly into  
the wall socket.  
3. Wait at least 30 seconds, and then turn  
on the power and wait for the product  
to initialize.  
4. If the error persists, contact HP. See  
www.hp.com/support/  
LJColorMFPM175 or the support flyer  
that came in the product box.  
Settings cleared  
The product has cleared job settings.  
Re-enter any appropriate job settings.  
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Control panel message  
Turn off. Reinstall fuser  
Description  
Recommended action  
The fuser needs to be replaced.  
Turn off the power by using the power  
switch.  
Wait at least 30 seconds, and then turn on  
the power and wait for the product to  
initialize.  
If the error persists, contact HP. See  
www.hp.com/support/LJColorMFPM175 or  
the support flyer that came in the product  
box.  
Unexpected Size in Tray 1  
The paper in the tray does not match the  
size needed for the current print job.  
Load paper that is the correct size, and  
verify that the tray is set to the correct size.  
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Interpret control panel messages 147  
Paper feeds incorrectly or becomes jammed  
The product does not pick up paper  
If the product does not pick up paper from the tray, try these solutions.  
1. Open the product and remove any jammed sheets of paper.  
2. Load the tray with the correct size of paper for your job.  
3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the  
guides so they are touching the paper stack without bending it.  
4. Check the product control panel to see if the product is waiting for you to acknowledge a prompt  
to feed the paper manually. Load paper, and continue.  
The product picks up multiple sheets of paper  
If the product picks up multiple sheets of paper from the tray, try these solutions.  
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not  
fan the paper. Return the stack of paper to the tray.  
2. Use only paper that meets HP specifications for this product.  
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different  
package.  
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray,  
straighten the stack, and then return some of the paper to the tray.  
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the  
guides so they are touching the paper stack without bending it.  
Prevent paper jams  
To reduce the number of paper jams, try these solutions.  
1. Use only paper that meets HP specifications for this product.  
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different  
package.  
3. Use paper that has not previously been printed or copied on.  
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray,  
straighten the stack, and then return some of the paper to the tray.  
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the  
guides so they are touching the paper stack without bending it.  
6. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and  
feed sheets one at a time.  
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Clear jams  
When clearing jams, be very careful not to tear jammed paper. If a small piece of paper remains in  
the product, it could cause additional jams.  
NOTE: After removing the jammed paper, open and close a product door to clear the control panel  
jam message.  
Jam locations  
Jams can occur in these locations:  
2
3
4
1
Document feeder  
Output bin  
2
3
4
Rear door  
Input tray  
Loose toner might remain in the product after a jam. This problem typically resolves itself after a few  
sheets have been printed.  
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Clear jams from the document feeder  
1. Open the document feeder cover.  
2. Lift the document feeder mechanism, and  
gently pull the jammed paper out.  
3. Close the document feeder cover.  
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Clear jams from the input tray  
1. Remove the paper from the input tray.  
2. With both hands, grasp the paper, and  
carefully pull it free from the product.  
3. Open and close the print cartridge door to  
reset the product.  
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Clear jams from the output bin  
CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.  
Damage caused by sharp objects will not be covered by the warranty.  
1. With both hands, grasp the paper, and  
carefully pull it free from the product.  
Clear jams from the rear door  
1. Open the rear door.  
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2. With both hands, grasp the paper, and  
carefully pull it free from the product.  
3. Close the rear door.  
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Paper feeds incorrectly or becomes jammed 153  
Improve print quality  
You can prevent most print-quality problems by following these guidelines.  
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●
●
●
●
●
Use the correct paper type setting in the printer driver  
Adjust color settings in the printer driver  
Use paper that meets HP specifications  
Print a cleaning page  
Calibrate the product to align the colors  
Use the printer driver that best meets your printing needs  
Use the correct paper type setting in the printer driver  
Check the paper type setting if you are having any of the following problems:  
●
●
●
●
●
Toner is smearing on the printed pages.  
Repeated marks occur on the printed pages.  
Printed pages are curled.  
Toner flakes off the printed pages.  
Printed pages have small unprinted areas.  
Change the paper type setting for Windows  
1. On the File menu in the software program, click Print.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Paper/Quality tab.  
4. From the Type is drop-down list, click the More... option.  
5. Expand the list of Type is options.  
6. Expand each category of paper types until you find the paper type that you are using.  
7. Select the option for the type of paper you are using, and click the OK button.  
Change the paper type setting for Mac  
1. On the File menu in the software program, click the Print option.  
2. In the Copies & Pages menu, click the Page Setup button.  
3. Select a size from the Paper Size drop-down list, and then click the OK button.  
4. Open the Finishing menu.  
5. Select a type from the Media-type drop-down list.  
6. Click the Print button.  
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Adjust color settings in the printer driver  
Change the color theme for a print job  
1. On the File menu in the software program, click Print.  
2. Click Properties or Preferences.  
3. Click the Color tab.  
4. Select a color theme from the Color Themes drop-down list.  
●
Default (sRGB): This theme sets the product to print RGB data in raw device mode. When  
using this theme, manage color in the software program or in the operating system for  
correct rendering.  
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●
Vivid: The product increases the color saturation in the midtones. Use this theme when  
printing business graphics.  
Photo: The product interprets RGB color as if it were printed as a photograph using a  
digital mini lab. The product renders deeper, more saturated colors differently than with the  
Default (sRBG) theme. Use this theme when printing photos.  
●
●
Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the  
AdobeRGB color space rather than sRGB. Turn off color management in the software  
program when using this theme.  
None  
Change the color options  
Change the color options settings for the current print job from the color tab of the printer driver.  
1. On the File menu in the software program, click Print.  
2. Click Properties or Preferences.  
3. Click the Color tab.  
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Improve print quality 155  
 
4. Click the Automatic or Manual setting.  
●
●
Automatic setting: Select this setting for most color print jobs  
Manual setting: Select this setting to adjust the color settings independent from other  
settings.  
NOTE: Changing color settings manually can impact output. HP recommends that only  
color graphics experts change these settings.  
5. Click the Print in Grayscale option to print a color document in black and white. Use this option  
to print color documents for photocopying or faxing.  
6. Click the OK button.  
Use paper that meets HP specifications  
Use different paper if you are having any of the following problems:  
●
●
●
●
●
The printing is too light or seems faded in areas.  
Specks of toner are on the printed pages.  
Toner is smearing on the printed pages.  
Printed characters seem misformed.  
Printed pages are curled.  
Always use a paper type and weight that this product supports. In addition, follow these guidelines  
when selecting paper:  
●
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust,  
wrinkles, voids, staples, and curled or bent edges.  
●
●
Use paper that has not been previously printed on.  
Use paper that is designed for use in laser printers. Do not use paper that is designed only for  
use in Inkjet printers.  
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.  
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Print a cleaning page  
Print a cleaning page to remove dust and excess toner from the paper path if you are having any of  
the following problems:  
●
●
●
Specks of toner are on the printed pages.  
Toner is smearing on the printed pages.  
Repeated marks occur on the printed pages.  
Use the following procedure to print a cleaning page.  
1. On the product control panel, press the Setup button.  
2. Use the arrow buttons to select the Service menu, and then press the OK button.  
3. Use the arrow buttons to select the Cleaning Page item, and then press the OK button.  
4. Load plain letter or A4 paper when you are prompted.  
5. Press the OK button to begin the cleaning process.  
A page feeds through the product slowly. Discard the page when the process is completed.  
Calibrate the product to align the colors  
If the printed output has colored shadows, blurry graphics, or areas that have poor color, you might  
need to calibrate the product to align the colors. Print the Diagnostics Page from the Reports menu  
on the control panel to check the color alignment. If the blocks of color on that page are not aligned  
with each other, you need to calibrate the product.  
1. On the product control panel, open the System Setup menu.  
2. Open the Print Quality menu, and select the Calibrate Color item.  
3. Select the Calibrate Now option.  
Use the printer driver that best meets your printing needs  
You might need to use a different printer driver if the printed page has unexpected lines in graphics,  
missing text, missing graphics, incorrect formatting, or substituted fonts.  
HP PCL 6 driver  
●
Provided as the default driver. This driver is automatically installed unless  
you select a different one.  
●
●
Recommended for all Windows environments  
Provides the overall best speed, print quality, and product-feature support for  
most users  
●
●
Developed to align with the Windows Graphic Device Interface (GDI) for the  
best speed in Windows environments  
Might not be fully compatible with third-party and custom software programs  
that are based on PCL 5  
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Recommended for printing with Adobe® software programs or with other  
highly graphics-intensive software programs  
HP UPD PS driver  
HP UPD PCL 5  
●
●
Provides support for printing from postscript emulation needs, or for  
postscript flash font support  
●
●
●
●
Recommended for general office printing in Windows environments  
Compatible with previous PCL versions and older HP LaserJet products  
The best choice for printing from third-party or custom software programs  
The best choice when operating with mixed environments, which require the  
product to be set to PCL 5 (UNIX, Linux, mainframe)  
●
●
Designed for use in corporate Windows environments to provide a single  
driver for use with multiple printer models  
Preferred when printing to multiple printer models from a mobile Windows  
computer  
Download additional printer drivers from this Web site: www.hp.com/support/LJColorMFPM175.  
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The product does not print or it prints slowly  
The product does not print  
If the product does not print at all, try the following solutions.  
1. Make sure the product is turned on and that the control panel indicates it is ready.  
◦
◦
If the control panel does not indicate the product is ready, turn off the product and  
disconnect the power cable from the product. Wait 30 seconds, and then reconnect the  
power cord and turn on the product. Wait for the product to initialize.  
If the control panel indicates the product is ready, print a configuration page. If successful,  
try sending the job again.  
2. If the control panel indicates the product has an error, resolve the error and then try sending the  
job again.  
3. Make sure the cables are all connected correctly. If the product is connected to a network, check  
the following items:  
◦
◦
◦
Check the light next to the network connection on the product. If the network is active, the  
light is green.  
Make sure that you are using a network cable and not a phone cord to connect to the  
network.  
Make sure the network router, hub, or switch is turned on and that it is working correctly.  
4. Install the HP software from the CD that came with the product. Using generic printer drivers can  
cause delays clearing jobs from the print queue.  
5. If you are using a personal firewall system on the computer, it might be blocking communication  
with the product. Try temporarily disabling the firewall to see if it is the source of the problem.  
6. If your computer or the product is connected to a wireless network, low signal quality or  
interference might be delaying print jobs.  
The product prints slowly  
If the product prints, but it seems slow, try the following solutions.  
1. Make sure the computer meets the minimum specifications for this product. For a list of  
specifications, go to this Web site: www.hp.com/support/LJColorMFPM175.  
2. When you configure the product to print on some paper types, such as heavy paper, the product  
prints more slowly so it can correctly fuse the toner to the paper. If the paper type setting is not  
correct for the type of paper you are using, change the setting to the correct paper type.  
3. When you configure the product to print at a high level of print quality, the product prints more  
slowly. Change the print quality settings to change the print speed.  
4. If your computer or the product is connected to a wireless network, low signal quality or  
interference might be delaying print jobs.  
5. The product might be in cool-down mode. Wait for the product to cool.  
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The product does not print or it prints slowly 159  
         
Solve connectivity problems  
Solve direct-connect problems  
If you have connected the product directly to a computer, check the cable.  
●
●
●
Verify that the cable is connected to the computer and to the product.  
Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable.  
Verify that the cable is working correctly by connecting it to another product. Replace the cable if  
necessary.  
Solve network problems  
Check the following items to verify that the product is communicating with the network. Before  
beginning, print a configuration page from the product control panel and locate the product IP  
address that is listed on this page.  
●
●
●
●
●
●
●
Poor physical connection  
The computer is using the incorrect IP address for the product  
The computer is unable to communicate with the product  
The product is using incorrect link and duplex settings for the network  
New software programs might be causing compatibility problems  
The computer or workstation might be set up incorrectly  
The product is disabled, or other network settings are incorrect  
Poor physical connection  
1. Verify that the product is attached to the correct network port using a cable of the correct length.  
2. Verify that cable connections are secure.  
3. Look at the network port connection on the back of the product, and verify that the amber activity  
light and the green link-status light are lit.  
4. If the problem continues, try a different cable or port on the hub.  
The computer is using the incorrect IP address for the product  
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the  
product is selected. The product IP address is listed on the product configuration page.  
2. If you installed the product using the HP standard TCP/IP port, select the box labeled Always  
print to this printer, even if its IP address changes.  
3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of  
the IP address.  
4. If the IP address is correct, delete the product and then add it again.  
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The computer is unable to communicate with the product  
1. Test network communication by pinging the network.  
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and  
then type cmd.  
b. Type ping followed by the IP address for your product.  
c. If the window displays round-trip times, the network is working.  
2. If the ping command failed, verify that the network hubs are on, and then verify that the network  
settings, the product, and the computer are all configured for the same network.  
The product is using incorrect link and duplex settings for the network  
Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). If you  
change these settings, you must also change them for your network.  
New software programs might be causing compatibility problems  
Verify that any new software programs are correctly installed and that they use the correct printer  
driver.  
The computer or workstation might be set up incorrectly  
1. Check the network drivers, printer drivers, and the network redirection.  
2. Verify that the operating system is configured correctly.  
The product is disabled, or other network settings are incorrect  
1. Review the configuration page to check the status of the network protocol. Enable it if  
necessary.  
2. Reconfigure the network settings if necessary.  
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Solve wireless network problems  
Wireless connectivity checklist  
●
Verify that the network cable is not connected.  
●
Verify that the product and the wireless router are turned on and have power. Also make sure  
that the wireless radio in the product is turned on.  
●
●
●
Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the  
SSID. If you are not sure the SSID is correct, run the wireless setup again.  
With secured networks, verify that the security information is correct. If the security information is  
incorrect, run the wireless setup again.  
If the wireless network is working correctly, try accessing other computers on the wireless  
network. If the network has Internet access, try connecting to the Internet over a wireless  
connection.  
●
●
●
Verify that the encryption method (AES or TKIP) is the same for the product as it is for the  
wireless access point (on networks using WPA security).  
Verify that the product is within the range of the wireless network. For most networks, the  
product must be within 30 m (100 ft) of the wireless access point (wireless router).  
Verify that obstacles do not block the wireless signal. Remove any large metal objects between  
the access point and the product. Make sure poles, walls, or support columns containing metal  
or concrete do not separate the product and wireless access point.  
●
Verify that the product is located away from electronic devices that might interfere with the  
wireless signal. Many devices can interfere with the wireless signal including motors, cordless  
phones, security system cameras, other wireless networks, and some Bluetooth devices.  
●
●
●
Verify that the printer driver is installed on the computer.  
Verify that you have selected the correct printer port.  
Verify that the computer and product connect to the same wireless network.  
The product does not print after the wireless configuration completes  
1. Make sure that the product is turned on and in the ready state.  
2. Turn off any third-party firewalls on your computer.  
3. Make sure that the wireless network is working correctly.  
4. Make sure that your computer is working correctly. If necessary, restart the computer.  
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The product does not print, and the computer has a third-party firewall  
installed  
1. Update the firewall with the most recent update available from the manufacturer.  
2. If programs request firewall access when you install the product or try to print, make sure you  
allow the programs to run.  
3. Temporarily turn off the firewall, and then install the wireless product on the computer. Enable  
the firewall when you have completed the wireless installation.  
The wireless connection does not work after moving the wireless router or  
product  
Make sure that the router or product connects to the same network that your computer connects to.  
1. Print a configuration page.  
2. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer  
configuration for the computer.  
3. If the numbers are not the same, the devices are not connecting to the same network.  
Reconfigure the wireless setup for the product.  
Cannot connect more computers to the wireless product  
1. Make sure that the other computers are within the wireless range and that no obstacles block  
the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access  
point.  
2. Make sure that the product is turned on and in the ready state.  
3. Turn off any third-party firewalls on your computer.  
4. Make sure that the wireless network is working correctly.  
5. Make sure that your computer is working correctly. If necessary, restart the computer.  
The wireless product loses communication when connected to a VPN  
●
Typically, you cannot connect to a VPN and other networks at the same time.  
The network does not appear in the wireless networks list  
●
Make sure the wireless router is turned on and has power.  
●
The network might be hidden. However, you can still connect to a hidden network.  
The wireless network is not functioning  
1. Make sure that the network cable is not connected.  
2. To verify if the network has lost communication, try connecting other devices to the network.  
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Solve wireless network problems 163  
           
3. Test network communication by pinging the network.  
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and  
then type cmd.  
b. Type ping followed by the router IP address.  
For Mac, open the Network Utility, and then supply the IP address in the correct field in the  
Ping pane.  
c. If the window displays round-trip times, the network is working.  
4. Make sure that the router or product connects to the same network that the computer connects  
to.  
a. Print a configuration page.  
b. Compare the service set identifier (SSID) on the configuration report to the SSID in the  
printer configuration for the computer.  
c. If the numbers are not the same, the devices are not connecting to the same network.  
Reconfigure the wireless setup for the product.  
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Product software problems with Windows  
Problem  
Solution  
A printer driver for the product is not visible in the  
Printer folder  
●
●
Restart the computer to restart the spooler process. If the spooler  
has crashed, no printer drivers will appear in the Printers folder.  
Reinstall the product software.  
NOTE: Close any software programs that are running. To close a  
software program that has an icon in the system tray, right-click the  
icon, and then select the Close or Disable option.  
●
●
Try plugging the USB cable into a different USB port on the  
computer.  
An error message was displayed during the  
software installation  
Reinstall the product software.  
NOTE: Close any software programs that are running. To close a  
software program that has an icon in the task bar, right-click the  
icon, and then select the Close or Disable option.  
●
●
Check the amount of free space on the drive where you are  
installing the product software. If necessary, free up as much space  
as you can, and reinstall the product software.  
If necessary, run the Disk Defragmenter, and then reinstall the  
product software.  
The product is in Ready mode, but nothing prints  
●
●
●
Print a configuration page, and verify the product functionality.  
Restart the computer from which you are trying to print.  
Verify that all of the cables are correctly seated and within  
specifications. This includes the USB and power cables. Try a new  
cable.  
●
If trying to connect through a wireless connection, make sure that  
the network cable is not connected.  
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Product software problems with Windows 165  
 
Solve common Mac problems  
●
●
●
●
●
The printer driver is not listed in the Print & Fax list  
The product name does not appear in the product list in the Print & Fax list  
The printer driver does not automatically set up the selected product in the Print & Fax list  
A print job was not sent to the product that you wanted  
When connected with a USB cable, the product does not appear in the Print & Fax list after the  
driver is selected.  
●
You are using a generic printer driver when using a USB connection  
The printer driver is not listed in the Print & Fax list  
1. Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/  
PPDs/Contents/Resources. If necessary, reinstall the software.  
2. If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the  
software.  
The product name does not appear in the product list in the Print & Fax  
list  
1. Make sure that the cables are connected correctly and the product is on.  
2. Print a configuration page to check the product name. Verify that the name on the configuration  
page matches the product name in the Print & Fax list.  
3. Replace the USB or network cable with a high-quality cable.  
The printer driver does not automatically set up the selected product in  
the Print & Fax list  
1. Make sure that the cables are connected correctly and the product is on.  
2. Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/  
PPDs/Contents/Resources. If necessary, reinstall the software.  
3. If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the  
software.  
4. Replace the USB or network cable with a high-quality cable.  
A print job was not sent to the product that you wanted  
1. Open the print queue and restart the print job.  
2. Another product with the same or similar name might have received your print job. Print a  
configuration page to check the product name. Verify that the name on the configuration page  
matches the product name in the Print & Fax list.  
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When connected with a USB cable, the product does not appear in the  
Print & Fax list after the driver is selected.  
Software troubleshooting  
▲
Make sure that your Mac operating system is Mac OS X 10.5 or later.  
Hardware troubleshooting  
1. Make sure that the product is turned on.  
2. Make sure that the USB cable is connected correctly.  
3. Make sure that you are using the appropriate high-speed USB cable.  
4. Make sure that you do not have too many USB devices drawing power from the chain.  
Disconnect all of the devices from the chain, and connect the cable directly to the USB port on  
the computer  
5. Check to see if more than two non-powered USB hubs are connected in a row on the chain.  
Disconnect all of the devices from the chain, and then connect the cable directly to the USB port  
on the computer.  
NOTE: The iMac keyboard is a non-powered USB hub.  
You are using a generic printer driver when using a USB connection  
If you connected the USB cable before you installed the software, you might be using a generic  
printer driver instead of the driver for this product.  
1. Delete the generic printer driver.  
2. Reinstall the software from the product CD. Do not connect the USB cable until the software  
installation program prompts you.  
3. If multiple printers are installed, make sure that you have selected the correct printer in the  
Format For drop-down menu in the Print dialog box.  
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A Supplies and accessories  
●
●
Order parts, accessories, and supplies  
Part numbers  
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169  
   
Order parts, accessories, and supplies  
HP original print cartridge, imaging drum, and paper  
www.hp.com/go/suresupply  
Order genuine HP parts or accessories  
www.hp.com/buy/parts  
Order through service or support providers  
Contact an HP-authorized service or support provider.  
Part numbers  
The following list of accessories was current at the time of printing. Ordering information and  
availability of the accessories might change during the life of the product.  
Print cartridges  
Item  
HP LaserJet print cartridge  
Cartridge number  
Color  
Part number  
126A  
Black  
CE310A  
CE311A  
CE312A  
CE313A  
Cyan  
Yellow  
Magenta  
Imaging drums  
Item  
Description  
Imaging drum  
Part number  
CE314A  
Imaging drum  
NOTE: The imaging drum installed in this product is covered by the product warranty. Replacement  
imaging drums have a one-year limited warranty from the date of installation. The imaging drum  
installation date displays on the supplies status page. HP's Premium Protection Warranty applies only  
to the print cartridges for the product.  
Cables and interfaces  
Item  
Description  
Part number  
USB 2.0 printer cable  
(2-meter standard) A-to-B cable  
C6518A  
170 Appendix A Supplies and accessories  
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B Service and support  
●
●
●
●
●
●
●
●
Hewlett-Packard limited warranty statement  
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement  
HP's LaserJet imaging drum limited warranty statement for replacement imaging drums  
Data stored on the print cartridge and imaging drum  
End User License Agreement  
OpenSSL  
Customer support  
Repack the product  
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171  
 
Hewlett-Packard limited warranty statement  
HP PRODUCT  
DURATION OF LIMITED WARRANTY  
HP LaserJet Pro 100 color MFP M175a, M175nw  
Imaging drum, CE314A, ships with product  
One-year product exchange  
One-year product exchange  
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from  
defects in materials and workmanship after the date of purchase, for the period specified above. If HP  
receives notice of such defects during the warranty period, HP will, at its option, either repair or  
replace products which prove to be defective. Replacement products may be either new or equivalent  
in performance to new.  
HP warrants to you that HP software will not fail to execute its programming instructions after the date  
of purchase, for the period specified above, due to defects in material and workmanship when  
properly installed and used. If HP receives notice of such defects during the warranty period, HP will  
replace software which does not execute its programming instructions due to such defects.  
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is  
unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will  
be entitled to a refund of the purchase price upon prompt return of the product.  
HP products may contain remanufactured parts equivalent to new in performance or may have been  
subject to incidental use.  
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or  
calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized  
modification or misuse, (d) operation outside of the published environmental specifications for the  
product, or (e) improper site preparation or maintenance.  
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND  
NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR  
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF  
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.  
Some countries/regions, states or provinces do not allow limitations on the duration of an implied  
warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific  
legal rights and you might also have other rights that vary from country/region to country/region, state  
to state, or province to province.  
HP's limited warranty is valid in any country/region or locality where HP has a support presence for  
this product and where HP has marketed this product. The level of warranty service you receive may  
vary according to local standards. HP will not alter form, fit or function of the product to make it  
operate in a country/region for which it was never intended to function for legal or regulatory reasons.  
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT  
ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT  
WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,  
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE,  
WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or  
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the  
above limitation or exclusion may not apply to you.  
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT  
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION  
172 Appendix B Service and support  
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TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT  
TO YOU.  
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Hewlett-Packard limited warranty statement 173  
HP's Premium Protection Warranty: LaserJet print  
cartridge limited warranty statement  
This HP product is warranted to be free from defects in materials and workmanship.  
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or  
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or  
operation outside of the published environmental specifications for the printer product or (c) exhibit  
wear from ordinary use.  
To obtain warranty service, please return the product to place of purchase (with a written description  
of the problem and print samples) or contact HP customer support. At HP's option, HP will either  
replace products that prove to be defective or refund your purchase price.  
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO  
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR  
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF  
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.  
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE  
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR  
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.  
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT  
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION  
TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT  
TO YOU.  
174 Appendix B Service and support  
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HP's LaserJet imaging drum limited warranty statement  
for replacement imaging drums  
This HP Product is warranted to be free from defects in materials and workmanship for one-year from  
installation. This warranty does not apply to imaging drums that (a) have been refurbished,  
remanufactured or tampered with in any way, (b) experience problems resulting from misuse,  
improper storage, or operation outside of the published environmental specifications for the printer  
product or (c) exhibit wear from ordinary use.  
To obtain warranty service, please return the product to place of purchase (with a written description  
of the problem, print samples, and a copy of the configuration and supplies status page) or contact  
HP customer support. At HP’s option, HP will either replace products that prove to be defective or  
refund your purchase price.  
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO  
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR  
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF  
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.  
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE  
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR  
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.  
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT  
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION  
TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT  
TO YOU.  
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HP's LaserJet imaging drum limited warranty statement for replacement imaging drums 175  
   
Data stored on the print cartridge and imaging drum  
The HP print cartridges and imaging drum used with this product contain a memory chip that assists  
in the operation of the product.  
In addition, this memory chip collects a limited set of information about the usage of the product,  
which might include the following: the date when the print cartridge and imaging drum was first  
installed, the date when the print cartridge and imaging drum was last used, the number of pages  
printed using the print cartridge and imaging drum, the page coverage, the printing modes used, any  
printing errors that might have occurred, and the product model. This information helps HP design  
future products to meet our customers' printing needs.  
The data collected from the print cartridge and imaging drum memory chip does not contain  
information that can be used to identify a customer or user of the print cartridge and imaging drum or  
their product.  
HP collects a sampling of the memory chips from print cartridges and imaging drums returned to HP's  
free return and recycling program (HP Planet Partners: www.hp.com/recycle). The memory chips  
from this sampling are read and studied in order to improve future HP products. HP partners who  
assist in recycling this print cartridge and imaging drum might have access to this data, as well.  
Any third party possessing the print cartridge and imaging drum might have access to the anonymous  
information on the memory chip. If you prefer to not allow access to this information, you can render  
the chip inoperable. However, after you render the memory chip inoperable, the memory chip cannot  
be used in an HP product.  
176 Appendix B Service and support  
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End User License Agreement  
PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User  
License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you  
represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product  
(“Software”). This EULA does not apply if there is a separate license agreement between you and HP  
or its suppliers for the Software, including a license agreement in online documentation. The term  
“Software” may include (i) associated media, (ii) a user guide and other printed materials, and (iii)  
“online” or electronic documentation (collectively “User Documentation”).  
RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO  
ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING,  
OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS EULA. IF YOU  
DO NOT ACCEPT THIS EULA, DO NOT INSTALL, DOWNLOAD, OR OTHERWISE USE THE  
SOFTWARE. IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA,  
PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN  
DAYS FOR A REFUND OF THE PURCHASE PRICE; IF THE SOFTWARE IS INSTALLED ON OR  
MADE AVAILABLE WITH ANOTHER HP PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED  
PRODUCT.  
1. THIRD PARTY SOFTWARE. The Software may include, in addition to HP proprietary software  
(“HP Software”), software under licenses from third parties (“Third Party Software” and “Third Party  
License”). Any Third Party Software is licensed to you subject to the terms and conditions of the  
corresponding Third Party License. Generally, the Third Party License is located in a file such as  
license.txt; you should contact HP support if you cannot find any Third Party License. If the Third  
Party Licenses include licenses that provide for the availability of source code (such as the GNU  
General Public License) and the corresponding source code is not included with the Software, then  
check the product support pages of HP’s website (hp.com) to learn how to obtain such source code.  
2. LICENSE RIGHTS. You will have the following rights provided you comply with all terms and  
conditions of this EULA:  
a. Use. HP grants you a license to Use one copy of the HP Software. “Use” means installing, copying,  
storing, loading, executing, displaying, or otherwise using the HP Software. You may not modify the  
HP Software or disable any licensing or control feature of the HP Software. If this Software is  
provided by HP for Use with an imaging or printing product (for example, if the Software is a printer  
driver, firmware, or add-on), the HP Software may only be used with such product (“HP Product”).  
Additional restrictions on Use may appear in the User Documentation. You may not separate  
component parts of the HP Software for Use. You do not have the right to distribute the HP Software.  
b. Copying. Your right to copy means you may make archival or back-up copies of the HP Software,  
provided each copy contains all the original HP Software’s proprietary notices and is used only for  
back-up purposes.  
3. UPGRADES. To Use HP Software provided by HP as an upgrade, update, or supplement  
(collectively “Upgrade”), you must first be licensed for the original HP Software identified by HP as  
eligible for the Upgrade. To the extent the Upgrade supersedes the original HP Software, you may no  
longer use such HP Software. This EULA applies to each Upgrade unless HP provides other terms  
with the Upgrade. In case of a conflict between this EULA and such other terms, the other terms will  
prevail.  
4. TRANSFER.  
a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the  
HP Software to another end user. Any transfer will include all component parts, media, User  
Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be  
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End User License Agreement 177  
 
an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the  
transferred Software will agree to this EULA. Upon transfer of the HP Software, your license is  
automatically terminated.  
b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for  
commercial timesharing or bureau use. You may not sublicense, assign or otherwise transfer the  
HP Software except as expressly provided in this EULA.  
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and User Documentation  
are owned by HP or its suppliers and are protected by law, including applicable copyright, trade  
secret, patent, and trademark laws. You will not remove any product identification, copyright notice, or  
proprietary restriction from the Software.  
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or  
disassemble the HP Software, except and only to the extent that the right to do so is allowed under  
applicable law.  
7. CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information you  
provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support  
services related to the Software or the HP Product. All such information will be subject to HP’s privacy  
policy. HP will not use such information in a form that personally identifies you except to the extent  
necessary to enhance your Use or provide support services.  
8. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability  
of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to  
the greater of the amount actually paid by you for the Product or U.S. $5.00. TO THE MAXIMUM  
EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE  
LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES  
(INCLUDING DAMAGES FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION,  
PERSONAL INJURY, OR LOSS OF PRIVACY) RELATED IN ANY WAY TO THE USE OF OR  
INABILITY TO USE THE SOFTWARE, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF  
THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS  
ESSENTIAL PURPOSE. Some states or other jurisdictions do not allow the exclusion or limitation of  
incidental or consequential damages, so the above limitation or exclusion may not apply to you.  
9. U.S. GOVERNMENT CUSTOMERS. If you are a U.S. Government entity, then consistent with  
FAR 12.211 and FAR 12.212, Commercial Computer Software, Computer Software Documentation,  
and Technical Data for Commercial Items are licensed under the applicable HP commercial license  
agreement.  
10. COMPLIANCE WITH EXPORT LAWS. You will comply with all laws, rules, and regulations (i)  
applicable to the export or import of the Software, or (ii) restricting the Use of the Software, including  
any restrictions on nuclear, chemical, or biological weapons proliferation.  
11. RESERVATION OF RIGHTS. HP and its suppliers reserve all rights not expressly granted to you  
in this EULA.  
(c) 2007 Hewlett-Packard Development Company, L.P.  
Rev. 11/06  
178 Appendix B Service and support  
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OpenSSL  
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit  
(http://www.openssl.org/)  
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED  
OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES  
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN  
NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY  
DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES  
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;  
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND  
ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT  
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS  
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.  
This product includes cryptographic software written by Eric Young ([email protected]). This  
product includes software written by Tim Hudson ([email protected]).  
Customer support  
Get telephone support for your country/region  
Country/region phone numbers are on the flyer that was in  
the box with your product or at www.hp.com/support/.  
Have the product name, serial number, date of purchase,  
and problem description ready.  
Get 24-hour Internet support  
www.hp.com/support/LJColorMFPM175  
www.hp.com/go/macosx  
Get support for products used with a Macintosh computer  
Download software utilities, drivers, and electronic  
information  
www.hp.com/support/LJColorMFPM175  
Order additional HP service or maintenance agreements  
Register your product  
www.hp.com/go/carepack  
www.register.hp.com  
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OpenSSL 179  
       
Repack the product  
If HP Customer Care determines that your product needs to be returned to HP for repair, follow these  
steps to repack the product before shipping it.  
CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility.  
1. Remove and retain the print cartridges.  
CAUTION: It is extremely important to remove the print cartridges before shipping the product.  
A print cartridge that remains in the product during shipping can leak and cover the product  
engine and other parts with toner.  
To prevent damage to the print cartridges, avoid touching the rollers on them, and store the print  
cartridges so that they are not exposed to light.  
2. Remove and retain the power cable, interface cable, and any optional accessories.  
3. If possible, include print samples and 50 to 100 sheets of paper that did not print correctly.  
4. In the U.S., call HP Customer Care to request new packing material. In other areas, use the  
original packing material, if possible.  
180 Appendix B Service and support  
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C Specifications  
●
●
●
Physical specifications  
Power consumption, electrical specifications, and acoustic emissions  
Environmental specifications  
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181  
 
Physical specifications  
Table C-1 Physical specifications1  
Specification  
HP LaserJet Pro 100 color MFP M175  
Product weight  
Product height  
Product depth  
15.8 kg (34.8 lb)  
337 mm (13.3 in)  
323 mm (12.7 in)  
442 mm (17.4 in)  
Product width  
1
Values are based on preliminary data. See www.hp.com/support/LJColorMFPM175.  
Power consumption, electrical specifications, and  
acoustic emissions  
See www.hp.com/support/LJColorMFPM175 for current information.  
CAUTION: Power requirements are based on the country/region where the product is sold. Do not  
convert operating voltages. This will damage the product and void the product warranty.  
Environmental specifications  
Table C-2 Environmental specifications  
Operating1  
Storage1  
Temperature  
10° to 32.5°C (50° to 91°F)  
10% to 80%  
0° to 35°C (32° to 95°F)  
10% to 80%  
Relative Humidity  
1
Values are based on preliminary data. See www.hp.com/support/LJColorMFPM175.  
182 Appendix C Specifications  
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D Regulatory information  
●
●
●
●
●
●
FCC regulations  
Environmental product stewardship program  
Declaration of conformity (base models)  
Declaration of conformity (wireless models)  
Safety statements  
Additional statements for wireless products  
ENWW  
183  
 
FCC regulations  
This equipment has been tested and found to comply with the limits for a Class B digital device,  
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation. This equipment generates, uses, and can  
radiate radio frequency energy. If this equipment is not installed and used in accordance with the  
instructions, it may cause harmful interference to radio communications. However, there is no  
guarantee that interference will not occur in a particular installation. If this equipment does cause  
harmful interference to radio or television reception, which can be determined by turning the  
equipment off and on, the user is encouraged to try to correct the interference by one or more of the  
following measures:  
●
●
●
●
Reorient or relocate the receiving antenna.  
Increase separation between equipment and receiver.  
Connect equipment to an outlet on a circuit different from that to which the receiver is located.  
Consult your dealer or an experienced radio/TV technician.  
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could  
void the user’s authority to operate this equipment.  
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.  
184 Appendix D Regulatory information  
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Environmental product stewardship program  
Protecting the environment  
Hewlett-Packard Company is committed to providing quality products in an environmentally sound  
manner. This product has been designed with several attributes to minimize impacts on our  
environment.  
Ozone production  
This product generates no appreciable ozone gas (O3).  
Power consumption  
Power usage drops significantly while in Ready or Sleep mode, which saves natural resources and  
saves money without affecting the high performance of this product. Hewlett-Packard printing and  
imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental  
Protection Agency's ENERGY STAR specifications for imaging equipment. The following mark will  
appear on ENERGY STAR qualified imaging products:  
Additional ENERGY STAR qualified imaging product model information is listed at:  
www.hp.com/go/energystar  
Paper use  
This product’s manual duplex feature (two-sided printing) and N-up printing (multiple pages printed on  
one page) capability can reduce paper usage and the resulting demands on natural resources.  
Plastics  
Plastic parts over 25 grams are marked according to international standards that enhance the ability  
to identify plastics for recycling purposes at the end of the product’s life.  
HP LaserJet print supplies  
It’s easy to return and recycle your HP LaserJet print cartridges after use—free of charge—with  
HP Planet Partners. Multilingual program information and instructions are included in every new  
HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further  
when you return multiple cartridges together rather than separately.  
HP is committed to providing inventive, high-quality products and services that are environmentally  
sound, from product design and manufacturing to distribution, customer use and recycling. When you  
participate in the HP Planet Partners program, we ensure your HP LaserJet print cartridges are  
recycled properly, processing them to recover plastics and metals for new products and diverting  
millions of tons of waste from landfills. Since this cartridge is being recycled and used in new  
materials, it will not be returned to you. Thank you for being environmentally responsible!  
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Environmental product stewardship program 185  
               
NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use  
this label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty  
returns. For information about recycling your HP inkjet cartridges please go to http://www.hp.com/  
recycle.  
Return and recycling instructions  
United States and Puerto Rico  
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or  
more HP LaserJet print cartridges after use. Please follow the applicable instructions below.  
Multiple returns (more than one cartridge)  
1. Package each HP LaserJet print cartridge in its original box and bag.  
2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg  
(70 lb).  
3. Use a single pre-paid shipping label.  
OR  
1. Use your own suitable box, or request a free bulk collection box from www.hp.com/recycle or  
1-800-340-2445 (holds up to 31 kg (70 lb) of HP LaserJet print cartridges).  
2. Use a single pre-paid shipping label.  
Single returns  
1. Package the HP LaserJet print cartridge in its original bag and box.  
2. Place the shipping label on the front of the box.  
Shipping  
For US and Puerto Rico HP LaserJet print cartridge recycling returns, use the pre-paid, pre-  
addressed shipping label contained in the box. To use the UPS label, give the package to the UPS  
driver during your next delivery or pick-up, or take it to an authorized UPS drop-off center.  
(Requested UPS Ground pickup will be charged normal pick-up rates) For the location of your local  
UPS drop-off center, call 1-800-PICKUPS or visit www.ups.com.  
If you are returning the package with the FedEx label, give the package to either the U.S. Postal  
Service carrier or FedEx driver during your next pick-up or delivery. (Requested FedEx Ground  
pickup will be charged normal pick-up rates). Or, you can drop off your packaged print cartridge(s) at  
any U.S. Post Office or any FedEx shipping center or store. For the location of your nearest U.S. Post  
Office, please call 1-800-ASK-USPS or visit www.usps.com. For the location of your nearest FedEx  
shipping center/store, please call 1-800-GOFEDEX or visit www.fedex.com.  
For more information, or to order additional labels or boxes for bulk returns, visit www.hp.com/recycle  
or call 1-800-340-2445. Information subject to change without notice.  
Residents of Alaska and Hawaii  
Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal  
Service provides no-cost cartridge return transportation services under an arrangement with HP for  
Alaska and Hawaii.  
186 Appendix D Regulatory information  
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Non-U.S. returns  
To participate in HP Planet Partners return and recycling program, just follow the simple directions in  
the recycling guide (found inside the packaging of your new product supply item) or visit  
www.hp.com/recycle. Select your country/region for information on how to return your HP LaserJet  
printing supplies.  
Paper  
This product is capable of using recycled papers when the paper meets the guidelines outlined in the  
HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper  
according to EN12281:2002.  
Material restrictions  
This HP product does not contain added mercury.  
This HP product does not contain a battery.  
Disposal of waste equipment by users in private households in the  
European Union  
This symbol on the product or on its packaging indicates that this product must not be disposed of  
with your other household waste. Instead, it is your responsibility to dispose of your waste equipment  
by handing it over to a designated collection point for the recycling of waste electrical and electronic  
equipment. The separate collection and recycling of your waste equipment at the time of disposal will  
help to conserve natural resources and ensure that it is recycled in a manner that protects human  
health and the environment. For more information about where you can drop off your waste  
equipment for recycling, please contact your local city office, your household waste disposal service  
or the shop where you purchased the product.  
Chemical substances  
HP is committed to providing our customers with information about the chemical substances in our  
products as needed to comply with legal requirements such as REACH (Regulation EC No  
1907/2006 of the European Parliament and the Council). A chemical information report for this  
product can be found at: www.hp.com/go/reach.  
Material Safety Data Sheet (MSDS)  
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example,  
toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/  
hpinfo/community/environment/productinfo/safety.  
For more information  
To obtain information about these environmental topics:  
●
●
●
Product environmental profile sheet for this and many related HP products  
HP’s commitment to the environment  
HP’s environmental management system  
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Environmental product stewardship program 187  
                 
●
●
HP’s end-of-life product return and recycling program  
Material Safety Data Sheets  
Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.  
188 Appendix D Regulatory information  
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Declaration of conformity (base models)  
Declaration of Conformity  
according to ISO/IEC 17050-1 and EN 17050-1  
Manufacturer's Name:  
Hewlett-Packard Company  
11311 Chinden Boulevard  
Boise, Idaho 83714-1021, USA  
DoC#: BOISB-1001-02-rel.1.0  
Manufacturer's Address:  
declares, that the product  
Product Name:  
HP LaserJet Pro 100 color MFP M175a  
BOISB-1001-02  
Regulatory Model Number2)  
Product Options:  
ALL  
Print Cartridges:  
CE310A, CE311A, CE312A, CE313A  
conforms to the following Product Specifications:  
SAFETY: IEC 60950-1:2005 / EN60950-1: 2006 +A11  
IEC 60825-1:2006 / EN 60825-1:2007 Class 1 Laser/LED Product)  
IEC 62311:2007 / EN 62311:2008  
GB4943-2001  
CISPR22:2005 +A1 / EN55022:2006 +A1 - Class B1)  
EN 61000-3-2:2006  
EMC:  
EN 61000-3-3:1995 +A1 +A2  
EN 55024:1998 +A1 +A2  
FCC Title 47 CFR, Part 15 Class B1) / ICES-003, Issue 4  
GB9254-2008, GB17625.1-2003  
ENERGY USE:  
Regulation (EC) No. 1275/2008  
ENERGY STAR® Qualified Imaging Equipment Typical Electricity Consumption (TEC) Test  
Procedure  
Supplementary Information:  
The product herewith complies with the requirements of the EMC Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC, the  
EuP Directive 2005/32/EC and carries the CE-Marking accordingly.  
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause  
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired  
operation.  
1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.  
2. For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product  
name or the product number(s).  
Boise, Idaho USA  
October 2010  
For regulatory topics only:  
ENWW  
Declaration of conformity (base models) 189  
 
European Contact:  
USA Contact:  
Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-  
TRE / Standards Europe, Herrenberger Strasse 140, D-71034, Böblingen (FAX:  
+49-7031-14-3143) www.hp.com/go/certificates  
Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho  
83707-0015 (Phone: 208-396-6000)  
190 Appendix D Regulatory information  
ENWW  
Declaration of conformity (wireless models)  
Declaration of Conformity  
according to ISO/IEC 17050-1 and EN 17050-1  
Manufacturer's Name:  
Hewlett-Packard Company  
11311 Chinden Boulevard  
Boise, Idaho 83714-1021, USA  
DoC#:BOISB-1001-03-rel.1.0  
Manufacturer's Address:  
declares, that the product  
Product Name:  
HP LaserJet Pro 100 color MFP M175nw  
BOISB-1001-03  
Regulatory Model Number2)  
Product Options:  
ALL  
Radio Module3)  
SDGOB – 0892  
Print Cartridges:  
CE310A, CE311A, CE312A, CE313A  
conforms to the following Product Specifications:  
SAFETY: IEC 60950-1:2005 / EN60950-1: 2006 +A11  
IEC 60825-1:2006 / EN 60825-1:2007 Class 1 Laser/LED Product)  
IEC 62311:2007 / EN 62311:2008  
GB4943-2001  
CISPR22:2005 +A1 / EN55022:2006 +A1 - Class B1)  
EN 61000-3-2:2006  
EMC:  
EN 61000-3-3:1995 +A1 +A2  
EN 55024:1998 +A1 +A2  
FCC Title 47 CFR, Part 15 Class B1) / ICES-003, Issue 4  
GB9254-2008, GB17625.1-2003  
Radio5)  
EN 301 489-1:V1.8.1 / EN 301 489-17:V1.3.2  
EN 300 328: V1.7.1  
FCC Title 47 CFR, Part 15 Subpart C (Section 15.247) / IC: RSS-210  
Regulation (EC) No. 1275/2008  
ENERGY USE:  
ENERGY STAR® Qualified Imaging Equipment Typical Electricity Consumption (TEC) Test  
Procedure  
Supplementary Information:  
The product herewith complies with the requirements of the R&TTE Directive 1999/5/EC Annex IV, EMC Directive 2004/108/EC and the  
Low Voltage Directive 2006/95/EC, the EuP Directive 2005/32/EC and carries the CE-Marking accordingly.  
ENWW  
Declaration of conformity (wireless models) 191  
 
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause  
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired  
operation.  
1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.  
2. For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product  
name or the product number(s).  
3. This product uses a radio module device which Regulatory Model number is SDGOB-0892 as needed to meet technical regulatory  
requirements for the countries/regions this product will be sold.  
Boise, Idaho USA  
October 2010  
For regulatory topics only:  
European Contact:  
Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-  
TRE / Standards Europe, Herrenberger Strasse 140, D-71034, Böblingen (FAX:  
+49-7031-14-3143) www.hp.com/go/certificates  
USA Contact:  
Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho  
83707-0015 (Phone: 208-396-6000)  
192 Appendix D Regulatory information  
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Safety statements  
Laser safety  
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration  
has implemented regulations for laser products manufactured since August 1, 1976. Compliance is  
mandatory for products marketed in the United States. The device is certified as a “Class 1” laser  
product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance  
Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation  
emitted inside the device is completely confined within protective housings and external covers, the  
laser beam cannot escape during any phase of normal user operation.  
WARNING! Using controls, making adjustments, or performing procedures other than those  
specified in this user guide may result in exposure to hazardous radiation.  
Canadian DOC regulations  
Complies with Canadian EMC Class B requirements.  
« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». »  
VCCI statement (Japan)  
Power cord instructions  
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the  
product label. The product uses either 110-127 Vac or 220-240 Vac and 50/60 Hz.  
Connect the power cord between the product and a grounded AC outlet.  
CAUTION: To prevent damage to the product, use only the power cord that is provided with the  
product.  
Power cord statement (Japan)  
EMC statement (Korea)  
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Safety statements 193  
                     
Laser statement for Finland  
Luokan 1 laserlaite  
Klass 1 Laser Apparat  
HP LaserJet Pro 100 color M175a, M175nw, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1  
laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen  
ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2007) mukaisesti.  
VAROITUS !  
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän  
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.  
VARNING !  
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för  
osynlig laserstrålning, som överskrider gränsen för laserklass 1.  
HUOLTO  
HP LaserJet Pro 100 color M175a, M175nw - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia  
kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi  
huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita  
käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan  
suorittaa ilman erikoistyökaluja.  
VARO !  
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa  
toiminnassa. Älä katso säteeseen.  
VARNING !  
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig  
laserstrålning. Betrakta ej strålen.  
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m  
W Luokan 3B laser.  
GS statement (Germany)  
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz  
vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt  
nicht im unmittelbaren Gesichtsfeld platziert werden.  
194 Appendix D Regulatory information  
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Substances Table (China)  
Restriction on Hazardous Substances statement (Turkey)  
Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur  
ENWW  
Safety statements 195  
   
Additional statements for wireless products  
FCC compliance statement—United States  
Exposure to radio frequency radiation  
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure  
limits. Nevertheless, the device shall be used in such a manner that the potential for human contact  
during normal operation is minimized.  
In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human  
proximity to the antenna shall not be less than 20 cm ( (8 in)) during normal operation.  
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions:  
(1) this device may not cause interference, and (2) this device must accept any interference, including  
interference that may cause undesired operation of the device.  
CAUTION: Based on Section 15.21 of the FCC rules, changes of modifications to the operation of  
this product without the express approval by Hewlett-Packard Company may invalidate its authorized  
use.  
Australia statement  
This device incorporates a radio-transmitting (wireless) device. For protection against radio  
transmission exposure, it is recommended that this device be operated no less than 20 cm from the  
head, neck, or body.  
Brazil ANATEL statement  
Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra  
interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a  
sistemas operando em caráter primário.  
Canadian statements  
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions  
from digital apparatus as set out in the radio interference regulations of the Canadian Department of  
Communications. The internal wireless radio complies with RSS 210 of Industry Canada.  
Pour l´usage d´intérieur. Le présent appareil numérique n´émet pas de bruits radioélectriques  
dépassant les limites applicables aux appareils numériques de Classe B prescribes dans le  
règlement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada.  
Le composant RF interne est conforme à la norme CNR-210 d´Industrie Canada.  
European Union regulatory notice  
The telecommunications functionality of this product may be used in the following EU and EFTA  
countries/regions:  
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,  
Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta,  
Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden,  
Switzerland, and United Kingdom.  
196 Appendix D Regulatory information  
ENWW  
           
Notice for use in France  
For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This equipment may be  
used indoor for the entire 2400-2483.5 MHz frequency band (channels 1-13). For outdoor use, only  
2400-2454 MHz frequency band (channels 1-9) may be used. For the latest requirements, see  
www.arcep.fr.  
L'utilisation de cet equipement (2.4 GHz Wireless LAN) est soumise à certaines restrictions : Cet  
équipement peut être utilisé à l'intérieur d'un bâtiment en utilisant toutes les fréquences de  
2400-2483.5 MHz (Chaine 1-13). Pour une utilisation en environnement extérieur, vous devez utiliser  
les fréquences comprises entre 2400-2454 MHz (Chaine 1-9). Pour les dernières restrictions, voir,  
www.arcep.fr.  
Notice for use in Russia  
Существуют определенные ограничения по использованию беспроводных сетей (стандарта  
802.11 b/g) с рабочей частотой 2,4 ГГц: Данное оборудование может использоваться внутри  
помещений с использованием диапазона частот 2400-2483,5 МГц (каналы 1-13). При  
использовании внутри помещений максимальная эффективная изотропно–излучаемая  
мощность (ЭИИМ) должна составлять не более 100мВт.  
Korean statement  
Taiwan statement  
ENWW  
Additional statements for wireless products 197  
       
198 Appendix D Regulatory information  
ENWW  
Index  
Symbols/Numerics  
2-sided printing  
Windows 84  
cleaning  
exterior 136  
messages,  
troubleshooting 142  
settings 26  
glass 114, 126  
paper path 136, 157  
printer 135  
conventions, document iii  
copies  
A
accessories  
collating copies 112  
color  
changing number of  
(Windows) 80  
copying  
ordering 169, 170  
part numbers 170  
acoustic specifications 182  
ad-hoc wireless network  
configuring 44  
adjusting 102  
Edge Control 103  
halftone options 104  
manage 101  
canceling 111  
collation 112  
contrast, adjusting 115  
Copy Menu 12  
description 43  
matching 106  
altitude specifications 182  
anticounterfeit supplies 68  
Neutral Grays 104  
printed vs. monitor 106  
using 101  
double-sided 119  
edge-to-edge 115  
enlarging 111  
B
color alignment, calibrating 157  
color options  
HP EasyColor (Windows) 105  
setting (Windows) 90  
color settings  
light/dark settings 115  
multiple copies 108  
one-touch 108  
paper settings 116  
photos 117  
batteries included 187  
bins, output  
jams, clearing 152  
black and white scanning 125  
booklets  
adjusting 155  
quality, adjusting 113  
reducing 111  
printing (Windows) 99  
Color tab settings 31  
color usage log 128  
color, scanning settings 124, 125  
configuration page 128  
connecting to a wireless  
network 40  
restore default settings 116  
counterfeit supplies 68  
cover pages  
printing (Mac) 30  
custom print settings  
(Windows) 80  
custom-size copies 111  
custom-size paper settings  
Macintosh 29  
C
Canadian DOC regulations 193  
canceling  
copy jobs 111  
print job 29, 78  
scan jobs 123  
cartridges  
connecting to the network 39  
connectivity  
solving problems 160  
USB 38  
non-HP 68  
part numbers 170  
recycling 67, 185  
storage 67  
contrast settings  
copy 115  
control panel  
customer support  
online 179  
repacking product 180  
supplies status page 128  
warranty 174  
cartridges, print  
Macintosh status 32  
cautions iii  
cleaning page, printing 136  
menu map, printing 128  
D
darkness, contrast settings  
copy 115  
declaration of  
conformity 189, 191  
menus  
8
message types 142  
ENWW  
Index 199  
 
F
IP address  
automatic configuration 25, 40  
manual configuration 25, 39  
default settings, restore 141  
defects, repeating 71  
demo page 128  
Finnish laser safety  
statement 194  
firewall 40  
device status  
J
Macintosh Services tab 32  
disposal, end-of-life 187  
document conventions iii  
document feeder  
first page  
use different paper 30  
fonts  
lists, printing 128  
forms  
jams  
causes of 148  
document feeder,  
clearing 150  
jams 150  
locating 149  
double-sided printing  
paper loading orientation 56  
dpi (dots per inch)  
scanning 124  
printing (Windows) 92  
fraud hotline 68  
output bin, clearing 152  
rear door, clearing 152  
tracking number of 128  
trays, clearing 151  
G
glass, cleaning 114, 126  
grayscale printing, Windows 91  
grayscale scanning 125  
drivers  
Japanese VCCI statement 193  
Jetadmin, HP Web 20, 131  
changing paper types and  
sizes 50  
changing settings (Mac) 27  
changing settings  
(Windows) 19  
H
help  
K
Korean EMC statement 193  
printing options (Windows) 79  
HP Customer Care 179  
HP Easy Color  
presets (Mac) 29  
settings (Mac) 29  
settings (Windows) 79  
usage page 128  
drum  
L
labels  
printing (Windows) 94  
landscape orientation  
changing (Windows) 88  
la  
ser safety statements 193, 194  
letterhead  
printing (Windows) 92  
license, software 177  
lightness  
copy contrast 115  
Linux 21  
Linux software 21  
loading media  
input tray 55  
lock  
product 132  
low power settings  
disabling 133  
enabling 133  
disabling 105  
using 105  
HP fraud hotline 68  
HP Scan (Windows) 122  
HP Utility 28  
HP Utility, Mac 28  
HP Web Jetadmin 20, 131  
HP-UX software 21  
humidity specifications 182  
warranty 175  
duplex printing  
paper loading orientation 56  
Windows 84  
E
e-mail, scanning to  
resolution settings 125  
Edge Control 103  
edge-to-edge printing 115  
electrical specifications 182  
end-of-life disposal 187  
enlarging documents  
copying 111  
I
identification cards  
copying 110  
imaging drum  
checking for damage 70  
memory chips 176  
storage 67  
envelopes  
loading orientation 56  
environment specifications 182  
warranty 175  
imaging drum, part number 170  
infrastructure wireless network  
description 43  
input tray  
M
Mac  
environmental features  
3
environmental stewardship  
program 185  
error messages  
control panel 142  
errors  
changing paper types and  
sizes 29  
driver settings 27, 29  
HP Utility 28  
capacity 56  
loading 55  
installing  
installing software 24  
problems, troubleshooting 34  
removing software 26  
software, USB connections 38  
software, wired  
networks 25, 40  
software 165  
European Union, waste  
disposal 187  
200 Index  
ENWW  
operating systems  
supported 36  
custom-size, Macintosh  
settings 29  
first page 30  
scanning from TWAIN-  
compliant software 122  
supported operating  
systems 24  
settings, changing 45  
settings, viewing 45  
network connections 39  
Network Setup menu 11  
networks  
configuration page 128  
HP Web Jetadmin 131  
settings report 128  
Neutral Grays 104  
non-HP supplies 68  
notes iii  
jams 148  
loading orientation 56  
pages per sheet 31  
printing on preprinted  
letterhead or forms  
(Windows) 92  
Macintosh  
resize documents 29  
support 179  
Macintosh driver settings  
custom-size paper 29  
Services tab 32  
selecting 156  
supported sizes 51  
paper jams. See jams  
paper pickup problems  
solving 148  
watermarks 30  
managing network 45  
matching colors 106  
material restrictions 187  
Material Safety Data Sheet  
(MSDS) 187  
number of copies, changing 108  
pa  
per size  
changing 50  
O
OCR software 123  
online support 179  
opening printer drivers  
(Windows) 79  
operating environment  
specifications 182  
operating systems supported 24  
operating systems Windows,  
supported 16  
media  
paper sizes  
selecting 83  
selecting custom 84  
paper type  
changing 154  
paper types  
changing 50  
selecting 84  
paper, covers  
custom-size, Macintosh  
settings 29  
first page 30  
pages per sheet 31  
supported sizes 51  
media jams. See jams  
memory chip, imaging drum  
description 176  
operating systems, networks 36  
optical character recognition  
software 123  
memory chip, print cartridge  
description 176  
menu  
printing (Windows) 96  
paper, ordering 170  
paper, special  
ordering  
Copy Menu 12  
Network Setup 11  
printing (Windows) 94  
part numbers  
print cartridges 170  
PCL font list 128  
photos  
part numbers for 170  
supplies and accessories 170  
ordering supplies  
Reports  
8
Service 10  
System Setup  
Web sites 169  
8
orientation  
menus, control panel  
map, printing 128  
mercury-free product 187  
messages  
copying 117  
changing (Windows) 88  
paper, while loading 56  
physical specifications 182  
pixels per inch (ppi), scanning  
resolution 124  
P
control panel 142  
portrait orientation  
changing (Windows) 88  
power  
consumption 182  
ppi (pixels per inch), scanning  
resolution 124  
packaging product 180  
page count 128  
page orientation  
changing (Windows) 88  
page sizes  
model number  
5
multiple pages per sheet  
printing (Windows) 86  
N
scaling documents to fit  
(Windows) 97  
pages per sheet  
selecting (Windows) 86  
paper  
n-up printing  
selecting (Windows) 86  
network  
preprinted paper  
printing (Windows) 92  
presets (Mac) 29  
print cartridges  
configuring 11  
disabling wireless 41  
IP address  
Macintosh status 32  
memory chips 176  
non-HP 68  
copy settings 116  
configuration 25, 39  
ENWW  
Index 201  
rear door  
jams 152  
recycling  
HP printing supplies returns  
from HP Scan (Windows) 122  
from Mac software 33  
grayscale 125  
methods 122  
OCR software 123  
resolution 124  
part numbers 170  
recycling 67, 185  
storage 67  
supplies status page 128  
warranty 174  
and environmental  
program 186  
print job  
recycling supplies 67  
reducing documents  
copying 111  
removing Mac software 26  
repacking product 180  
repeating defects,  
troubleshooting 71  
repetetive defects,  
troubleshooting 71  
reports  
TWAIN-compliant  
software 122  
WIA-compliant software 122  
canceling 29, 78  
changing settings 18  
print media  
supported 51  
print quality  
improving 154  
improving (Windows) 83  
print tasks 77  
serial number  
service  
5
repacking product 180  
Service menu 10  
service page 128  
Services tab  
printer  
Macintosh 32  
cleaning 135  
color usage log  
configuration page  
demo page  
diagnostics page  
menu map  
network summary  
8
settings  
printer driver  
configuring wireless  
network 41  
printer drivers  
8
driver presets (Mac) 29  
drivers 19  
drivers (Mac) 27  
network report 128  
priority 26  
8
8
choosing 157  
8
printer drivers (Mac)  
changing settings 27  
settings 29  
8
PCL 6 font list  
PCL font list  
8
shipping product 180  
shortcuts (Windows)  
8
print quality page  
8
cre  
ating 81  
using 80  
printer drivers (Windows)  
changing settings 18, 19  
settings 79  
PS font list  
8
service page  
8
size specifications, product 182  
size, copy  
reducing or enlarging 111  
sleep delay  
disabling 133  
enabling 133  
small documents  
copying 110  
printing  
supplies status page  
usage page  
8
edge-to-edge 115  
Macintosh 29  
settings (Mac) 29  
settings (Windows) 79  
priority, settings 26  
problem-solving  
control-panel messages 142  
no response 159  
slow response 159  
product  
8
resize documents  
Macintosh 29  
Windows 97  
resizing documents  
copying 111  
resolution  
software  
scanning 124  
HP Utility 28  
HP Web Jetadmin 20  
installing, USB  
connections 38  
installing, wired  
networks 25, 40  
Linux 21  
S
safety statements 193, 194  
scale documents  
Macintosh 29  
Windows 97  
software for Windows 15  
view  
4
PS font list 128  
Q
quality  
scaling documents  
copying 111  
scanner  
glass cleaning 114, 126  
scanning  
problems 165  
Readiris OCR 123  
scanning from TWAIN or  
WIA 122  
copy settings 113  
print settings (Macintosh) 29  
settings 26  
R
black and white 125  
canceling 123  
color 124  
software license  
agreement 177  
Solaris 21  
Readiris OCR software 123  
202 Index  
ENWW  
T
license 177  
print cartridges 174  
product 172  
supported operating  
systems 24  
supported Windows operating  
systems 16  
uninstalling for Windows 20  
uninstalling Mac 26  
UNIX 21  
TCP/IP  
operating systems  
supported 36  
technical support  
watermarks  
adding (Windows) 99  
Web sites  
online 179  
repacking product 180  
temperature specifications 182  
tips iii  
toner cartridges. See print  
cartridges  
transparencies  
printing (Windows) 94  
trapping 103  
customer support 179  
fraud reports 68  
HP Web Jetadmin,  
downloading 131  
Macintosh customer  
support 179  
Windows 20  
Solaris software 21  
solving  
direct-connect problems 160  
network problems 160  
special media  
Material Safety Data Sheet  
(MSDS) 187  
guidelines 48  
trays  
ordering supplies 169  
WIA-compliant software, scanning  
from 122  
special paper  
guidelines 48  
capacity 56  
printing (Windows) 94  
special paper for covers  
printing (Windows) 96  
specifications  
jams, clearing 151  
paper orientation 56  
troubleshooting  
Windows  
driver settings 19  
scanning from TWAIN or WIA  
software 122  
checklist 139  
electrical and acoustic 182  
environment 182  
physical 182  
control panel messages 142  
direct-connect problems 160  
jams 148  
so  
ftware components 20  
wireless  
disabling 41  
wireless network  
status  
Mac problems 34  
network problems 160  
paper feed problems 148  
repeating defects 71  
TWAIN-compliant software,  
scanning from 122  
two-sided printing  
Windows 84  
HP Utility, Mac 28  
Macintosh services tab 32  
supplies, printing report 128  
storing  
print cartridges 67  
product 182  
supplies  
ad-hoc 43  
communication modes 43  
configuring ad-hoc 44  
configuring with USB 26, 41  
configuring with WPS 26, 40  
infrastructure 43  
counterfeit 68  
non-HP 68  
installing the driver 41  
security 43  
U
uninstalling Mac software 26  
uninstalling Windows software 20  
UNIX 21  
UNIX software 21  
usage page 128  
USB  
configuring wireless  
network 26, 41  
USB cable, part number 170  
USB configuration 38  
ordering 169, 170  
part numbers 170  
recycling 67, 185  
status, viewing with HP  
Utility 28  
wireless network connection 40  
wireless network interference 42  
WPS  
configuring wireless  
network 26, 40  
supplies status page  
printing 71  
supply-status, Services tab  
Macintosh 32  
support  
online 179  
repacking product 180  
supported media 51  
V
view, product  
4
System Setup menu  
8
W
warnings iii  
warranty  
imaging drum 175  
ENWW  
Index 203  
204 Index  
ENWW  
© 2011 Hewlett-Packard Development Company, L.P.  
www.hp.com  
*CE865-90907*  
*CE865-90907*  
CE865-90907  

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