HP Photosmart C8100 All-in-One
series
Basics Guide
Contents
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1 HP All-in-One overview
Use the HP All-in-One to quickly and easily accomplish tasks such as printing photos
from a memory card, burning and labeling CD/DVDs, scanning documents, or making a
copy. You can access many HP All-in-One functions directly from the control panel,
without turning on your computer.
NOTE: This guide introduces basic operations and troubleshooting, as well as
provides information for contacting HP support and ordering supplies.
The onscreen Help details the full range of features and functions, including use of
the HP Photosmart software that came with the HP All-in-One.
The HP All-in-One at a glance
H
Label
Description
1
2
3
4
Control panel
Output tray
Main input tray (also referred to as the input tray)
Paper tray extender (also referred to as the tray
extender)
5
6
7
Photo tray
Ink cartridge door
On button
2
HP All-in-One overview
(continued)
Label
Description
8
Front USB port
9
Wireless network indicator and Bluetooth light
LightScribe CD/DVD drive
Memory card slots and Photo light
Glass
10
11
12
13
14
15
16
17
18
19
20
21
Slide and Negative Film holder
Slide and Negative Film light
Lid
Lid backing
Slide and Negative Film light power port
Ethernet port
Rear USB port
Power connection*
Rear door
*
Use only with the power adapter supplied by HP.
Control panel features
The following diagram and related table provide a quick reference to the HP All-in-One
control panel features.
Control panel features
3
Chapter 1
Label
1
Name and Description
Display: The touch screen display shows menus, photos, and messages. The control panel can
be pulled up and angled for better viewing of this display.
2
Red Eye Removal: Turns the Red Eye Removal feature On or Off. By default, this feature is
turned off. When the feature is turned on, the HP All-in-One automatically corrects red eye
coloring in the photo currently shown on the display.
3
4
5
6
7
Cancel: Stops the current operation and returns to the main screen.
Attention light: Indicates a problem occurred. See the display for more information.
Start Copy Color: Starts a color copy.
Start Copy Black: Starts a black-and-white copy.
Print Photos: Depending on whether you access your photos from the View, Print, or Create
menu, the Print Photos button will display the Print Preview screen or it will print any selected
photo(s). If no photos are selected, a prompt appears asking if you want to print all the photos
on your card, storage device or CD/DVD.
H
Find more information
A variety of resources, both printed and onscreen, provide information about setting up
and using the HP All-in-One.
•
Setup Guide
The Setup Guide provides instructions for setting up the HP All-in-One and installing
software. Make sure you follow the steps in the Setup Guide in order.
If you have problems during setup, see Troubleshooting in the last section of the
Onscreen Help
The onscreen Help provides detailed instructions on features of the HP All-in-One
that are not described in this Basics Guide, including features that are only available
using the software you installed with the HP All-in-One.
•
•
If you have Internet access, you can get help and support from the HP Web site. This
Web site offers technical support, drivers, supplies, and ordering information.
Use the Roxio Creator Basic Software
You can install the Roxio Creator Basic software that came with the HP All-in-One. This
software lets you create and print text, photos, and pre-set designs on a LightScribe disc
to identify the contents of your CD or DVD. In addition, you can use the Roxio Creator
Basic software to create and burn photo slide shows, music, and more onto a CD/DVD
loaded in the LightScribe-enabled drive on the HP All-in-One. For information on using
the Roxio Creator Basic software, see the help that came with the software.
NOTE: Roxio software is available for USB connections only, and cannot be used
in a network setup.
4
HP All-in-One overview
2 Network setup
This section describes how to connect the HP All-in-One to a network and how to view
and manage network settings.
If you want to:
See this section:
Connect to a wired (Ethernet) network.
Connect to a wireless network with a wireless
router (infrastructure).
Connect directly to a wireless-capable
computer without a wireless router (ad hoc).
Install the HP All-in-One software for use in a
networked environment.
Add connections to more computers on the
network.
Change the HP All-in-One from a USB
connection to a network connection.
NOTE: Use the instructions in this section if
you first installed the HP All-in-One with a USB
connection, and you now want to change to
either a wireless or Ethernet network
connection.
View or change the network settings.
Find troubleshooting information.
NOTE: You can connect the HP All-in-One to either a wireless or wired network, but
not both at the same time.
Wired network setup
This section describes how to connect the HP All-in-One to a router, switch, or hub using
an Ethernet cable and how to install the HP All-in-One software for a network connection.
This is known as a wired or Ethernet network.
Network setup
5
Chapter 2
To set up the HP All-in-One on a wired
network, you need to do the following:
See this section:
First, collect all of the required materials.
Next, connect to a wired network.
Finally, install the software.
What you need for a wired network
Before you connect the HP All-in-One to a network, make sure you have all of the required
materials.
A functional Ethernet network that includes a router, switch, or hub with an Ethernet
port.
❑
CAT-5 Ethernet cable.
❑
Although standard Ethernet cables look similar to standard telephone cables, they
are not interchangeable. There is a different number of wires in each one, and each
has a different connector. An Ethernet cable connector (also called an RJ-45
connector) is wider and thicker and always has 8 contacts on the end. A phone
connector has between 2 and 6 contacts.
A desktop computer or laptop with an Ethernet connection.
❑
NOTE: The HP All-in-One supports both 10 Mbps and 100 Mbps Ethernet
networks. If you are purchasing, or have purchased, a network interface card
(NIC), make sure it can operate at either speed.
6
Network setup
Connect the HP All-in-One to the network
To connect the HP All-in-One to the network, use the Ethernet port on the back of the
device.
To connect the HP All-in-One to the network
1. Remove the yellow plug from the back of the HP All-in-One.
2. Connect the Ethernet cable to the Ethernet port on the back of the HP All-in-One.
3. Connect the other end of the Ethernet cable to an available port on your Ethernet
router, switch, or wireless router.
4. Once you have connected the HP All-in-One to the network, install the software as
Integrated wireless WLAN 802.11 network setup
For optimal performance and security in your wireless network, HP recommends you use
a wireless router or access point (802.11) to connect the HP All-in-One and the other
network elements. When network elements are connected through a wireless router or
access point, this is called an infrastructure network.
Integrated wireless WLAN 802.11 network setup
7
Chapter 2
The advantages of a wireless infrastructure network as compared to an ad hoc network
include:
•
•
•
•
•
Advanced network security
Enhanced reliability
Network flexibility
Better performance, especially with 802.11 g mode
Shared Broadband Internet access
To set up the HP All-in-One on an integrated See this section:
wireless WLAN 802.11 network, you need to
do the following:
First, collect all of the required materials.
router, and run the Wireless Setup Wizard.
Finally, install the software.
What you need for an integrated wireless WLAN 802.11 network
To connect the HP All-in-One to an integrated wireless WLAN 802.11 network, you will
need the following:
A wireless 802.11 network that includes a wireless router or access point.
A desktop computer or laptop with either wireless networking support, or a network
interface card (NIC). The computer must be connected to the wireless network that
you intend to install the HP All-in-One on.
❑
❑
If you connect the HP All-in-One on a wireless network that has Internet access, HP
recommends that you use a wireless router (access point or base station) that uses
Dynamic Host Configuration Protocol (DHCP).
❑
Network name (SSID).
WEP key or WPA Passphrase (if needed).
❑
❑
Connect to an integrated wireless WLAN 802.11 network
The Wireless Setup Wizard provides an easy way to connect the HP All-in-One to your
network. You can also use SecureEasySetup, if your wireless router or access point
8
Network setup
supports this feature. See the documentation that came with your wireless router or
access point to find out if it supports using EasySetup and for additional setup instructions.
CAUTION: To prevent other users from accessing your wireless network, HP
strongly recommends using a password or passphrase (WPA or WEP security) and
a unique network name (SSID) for your wireless router. Your wireless router might
have been shipped with a default network name, which is typically the manufacturer
name. If you use the default network name, your network can be easily accessed by
other users using the same default network name (SSID). It also means that the
HP All-in-One might accidently connect to a different wireless network in your area
which uses the same network name. If this happens you will not be able to access
the HP All-in-One. For more information on how to change the network name, see
the documentation that came with your wireless router.
NOTE: Before connecting to a wireless infrastructure network, ensure that the
ethernet cable is not connected to the HP All-in-One.
NOTE: HP provides an online tool that might be able to find your wireless security
To connect the HP All-in-One with the Wireless Setup Wizard
1. Write down the following information about your wireless router or access point:
•
•
Network Name (also called SSID)
WEP Key, WPA Passphrase (if needed)
If you do not know where to find this information, see the documentation that came
with your wireless router or access point. You might be able to find the network name
(SSID) and the WEP key or WPA passphrase on the Embedded Web Server for the
wireless router.
NOTE: HP provides an online tool that might be able to find your wireless
2. Touch Setup on the display.
3. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
4. Touch Wireless Setup Wizard.
This runs the Wireless Setup Wizard.
5. Touch the name of the network you wrote down in step 1.
If you do not see your network name in the list
a. Touch Enter a New Network Name (SSID).
The visual keyboard appears.
b. Enter the network name (SSID). Touch the appropriate letters or numbers on the
visual keyboard.
NOTE: You must enter the exact uppercase (capital) and lowercase (small)
letters. Otherwise, the wireless connection will fail.
Integrated wireless WLAN 802.11 network setup
9
Chapter 2
c. When you have finished entering the new network name, touch Done, and then
touch OK.
If the HP All-in-One is unable to discover the network based on the network name
you entered, you will be prompted to answer additional questions about your
network, as described in steps d and e. Before continuing, move the HP All-in-
One closer to the computer and run the Wireless Setup Wizard again to see if the
HP All-in-One can discover your network automatically.
d. Touch Infrastructure.
e. Touch WEP encryption or WPA encryption.
If you do not want to use WEP encryption, touch No, my network does not use
encryption. Go to step 7.
6. If prompted, enter your WPA or WEP key as follows:
a. Touch the appropriate letters or numbers on the visual keyboard.
NOTE: You must enter the exact uppercase (capital) and lowercase (small)
letters. Otherwise, the wireless connection will fail.
b. When you are finished entering the WPA or WEP key, touch Done.
c. Touch OK to confirm.
The HP All-in-One will attempt to connect to the network. If a message says you
entered an invalid WPA or WEP key, check the key you wrote down for your new
network, follow the prompts to correct the key, and then try again.
7. When the HP All-in-One connects successfully to the network, install the software on
each computer that will use the device over the network.
To connect the HP All-in-One with SecureEasySetup
1. Activate SecureEasySetup on your wireless router or access point.
2. Touch Setup on the display.
3. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
4. Touch Wireless Setup Wizard.
5. Follow the onscreen prompts on the display to complete the connection.
6. When the HP All-in-One connects successfully to the network, go to your computer
to install the software on each computer that will use the network.
NOTE: If the connection fails, the wireless router or access point might have
timed out after you activated SecureEasySetup. Repeat the above task, ensuring
that you complete the steps on the control panel of the HP All-in-One immediately
after pressing the button on the wireless router or access point.
Wireless ad hoc network setup
Use this section if you want to connect the HP All-in-One to a wireless-capable computer
without using a wireless router or access point.
10
Network setup
NOTE: An ad hoc connection is available if you do not have a wireless router or
access point. However, it provides little flexibility, a low level of network security, and
slower network performance than with a wireless router or access point.
In order to connect the HP All-in-One to your computer (ad hoc), you need to create an
ad hoc network profile on your computer. This includes choosing a network name (SSID)
and WEP security (optional but recommended) for your ad hoc network.
To set up the HP All-in-One on a wireless ad See this section:
hoc network, you need to do the following:
First, collect all of the required materials.
Next, prepare your computer by creating a
network profile.
Next, run the Wireless Setup Wizard.
Finally, install the software.
What you need for an ad hoc network
To connect the HP All-in-One to a wireless network, you will need a Windows computer
with a wireless network adapter.
Create a network profile for a Windows XP computer
Prepare your computer for an ad hoc connection by creating a network profile.
To create a network profile
NOTE: The HP All-in-One comes configured with a network profile with hpsetup as
the network name (SSID). However, for security and privacy HP recommends you
create a new network profile on your computer as described here.
Wireless ad hoc network setup
11
Chapter 2
1. In the Control Panel, double-click Network Connections.
2. On the Network Connections window, right-click the Wireless Network
Connection. If you see Enable on the pop-up menu, select it. Otherwise, if you see
Disable on the menu, the wireless connection is already enabled.
3. Right-click the Wireless Network Connection icon, and then click Properties.
4. Click the Wireless Networks tab.
5. Select the Use Windows to configure my wireless network settings check box.
6. Click Add, and then do the following:
a. In Network name (SSID) box, type in a unique network name of your choice.
NOTE: The network name is case sensitive, so it is important to remember
any uppercase (capital) and lowercase (small) letters.
b. If there is a Network Authentication list, select Open. Otherwise, go to the next
step.
c. In the Data encryption list, select WEP.
NOTE: It is possible to create a network that does not use a WEP key.
However, HP recommends using a WEP key in order to secure your network.
d. Make sure that the check box is not selected next to The key is provided for me
automatically. If it is selected, click the check box to clear it.
e. In the Network key box, type a WEP key that has exactly 5 or exactly 13
alphanumeric (ASCII) characters. For example, if you enter 5 characters, you
might enter ABCDE or 12345. Or, if you enter 13 characters, you might enter
ABCDEF1234567. (12345 and ABCDE are examples only. Select a combination
of your choosing.)
Alternatively, you can use HEX (hexadecimal) characters for the WEP key. A HEX
WEP key must be 10 characters for 40 bit encryption, or 26 characters for 128 bit
encryption.
f. In the Confirm network key box, type the same WEP key you typed in the
previous step.
g. Write down the WEP key exactly as you typed it, including uppercase and
lowercase letters.
NOTE: You must remember the exact uppercase (capital) and lowercase
(small) letters. If you enter your WEP key incorrectly on the HP All-in-One, the
wireless connection will fail.
h. Select the check box for This is a computer-to-computer (ad hoc) network;
wireless access points are not used.
i. Click OK to close the Wireless network properties window, and then click OK
again.
j. Click OK again to close the Wireless Network Properties Connection window.
Create a network profile for other operating systems
If you have an operating system other than Windows XP, HP recommends that you use
the configuration program that came with your wireless LAN card. To find the
configuration program for your wireless LAN card, access your computer's list of
programs.
12
Network setup
Using the LAN card configuration program, create a network profile that has the following
values:
•
Network name (SSID): Mynetwork (example only)
NOTE: You should create a network name that is unique and easy for you to
remember. Just remember that the network name is case-sensitive. Therefore,
you must remember which letters are uppercase and lowercase.
•
•
Communication mode: Ad Hoc
Encryption: enabled
Connect to a wireless ad hoc network
You can use the Wireless Setup Wizard to connect the HP All-in-One to a wireless ad
hoc network.
To connect to a wireless ad hoc network
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Wireless Setup Wizard.
This runs the Wireless Setup Wizard. The setup wizard searches for available
networks, and then displays a list of detected network names (SSIDs). The
infrastructure networks appear first in the list, followed by available ad hoc networks.
The networks with the strongest signal appear first, the weakest appear last.
4. On the display, look for the network name you created on your computer (for example,
Mynetwork).
5. Touch the network name.
If you found your network name and selected it, go on to step 6.
If you do not see your network name in the list
a. Touch Enter a New Network Name (SSID).
The visual keyboard appears.
b. Enter the SSID. Touch the appropriate letters or numbers on the visual keyboard.
NOTE: You must enter the exact uppercase (capital) and lowercase (small)
letters. Otherwise, the wireless connection will fail.
c. When you have finished entering the new SSID, touch Done on the visual
keyboard, and then touch OK.
If the HP All-in-One is unable to discover the network based on the network name
you entered, you will be prompted to answer additional questions about your
network, as described in steps d and e. Before continuing, move the HP All-in-
One closer to the computer and run the Wireless Setup Wizard again to see if the
HP All-in-One can discover your network automatically.
d. Touch Ad Hoc.
e. Touch Yes, my network uses WEP encryption. The visual keyboard displays.
If you do not want to use WEP encryption, touch No, my network does not use
encryption. Go to step 7.
Wireless ad hoc network setup
13
Chapter 2
6. If prompted, enter your WEP key as follows. Otherwise go to step 7.
a. Touch the appropriate letters or numbers on the visual keyboard.
NOTE: You must enter the exact uppercase (capital) and lowercase (small)
letters. Otherwise, the wireless connection will fail.
b. When you are finished entering the WEP key, touch Done on the visual keyboard.
7. Touch OK again to confirm.
The HP All-in-One will attempt to connect to the SSID. If a message says you entered
an invalid WEP key, check the key you wrote down for your new network, follow the
prompts to correct the WEP key, and then try again.
8. When the HP All-in-One connects successfully to the network, go to your computer
to install the software.
Install the software for a network connection
Use this section to install the HP All-in-One software on a computer connected to a
network. Before you install the software, make sure you have connected the HP All-in-
One to a network.
NOTE: If your computer is configured to connect to a series of network drives, make
sure that your computer is currently connected to these drives before installing the
software. Otherwise, HP All-in-One installation software might try to use one of the
reserved drive letters, and you will not be able to access that network drive on your
computer.
NOTE: Installation time can range from 20 to 45 minutes depending on your
operating system, the amount of available space, and the processor speed of your
computer.
To install the Windows HP All-in-One software
1. Quit all applications running on your computer, including any virus detection software.
2. Insert the Windows CD that came with the HP All-in-One into the CD-ROM drive on
your computer and follow the onscreen instructions.
3. If a dialog box about firewalls appears, follow the instructions. If you see firewall pop-
up messages, you must always accept or allow the pop-up messages.
4. On the Connection Type screen, select Through the network, and then click
Next.
The Searching screen appears as the Setup program searches for the HP All-in-One
on the network.
5. On the Printer Found screen, verify that the printer description is correct.
If more than one printer is found on the network, the Printers Found screen appears.
Select the HP All-in-One you want to connect.
6. Follow the prompts to install the software.
When you have finished installing the software, the HP All-in-One is ready for use.
7. If you disabled any virus detection software on your computer, make sure to enable
it again.
8. To test your network connection, go to your computer and print a self-test report to
the HP All-in-One.
14
Network setup
Connect to additional computers on a network
You can share the HP All-in-One on a network so that more computers can use it. If the
HP All-in-One is already connected to a computer on the network, you must install the
HP All-in-One software on the network for each of the computers. During the installation,
the software will discover the HP All-in-One on the network for each of the computers.
Once you have set up the HP All-in-One on the network you will not need to configure it
again when you add additional computers.
NOTE: You can connect the HP All-in-One to either a wireless or wired network, but
not both at the same time.
Change the HP All-in-One from a USB connection to a
network connection
If you first install the HP All-in-One with a USB connection, you can later change to either
a wireless or Ethernet network connection. If you already understand how to connect to
a network, you can use the general directions below.
NOTE: For optimal performance and security in your wireless network, use an
access point (such as a wireless router) to connect the HP All-in-One.
To change a USB connection to an integrated wireless WLAN 802.11 connection
1. Unplug the USB connection from the back of the HP All-in-One.
2. Touch Setup on the display.
3. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
4. Touch Wireless Setup Wizard.
This runs the Wireless Setup Wizard.
5. Install the software for a network connection, choose Add a Device, and then choose
Through the network.
6. When the installation is complete, open Printers and Faxes (or Printers) in the
Control Panel and delete the printers from the previous USB installation.
To change a USB connection to a wired (Ethernet) connection
1. Unplug the USB connection from the back of the HP All-in-One.
2. Connect an Ethernet cable from the Ethernet port on the back of the HP All-in-One
to an available Ethernet port on the router or switch.
3. Install the software for a network connection, choose Add a Device, and then choose
Through the network.
4. When the installation is complete, open Printers and Faxes (or Printers) in the
Control Panel and delete the printers from the previous USB installation.
Connect to additional computers on a network
15
Chapter 2
For more detailed instructions on connecting the HP All-in-One to a network, see:
•
•
•
Manage your network settings
You can manage network settings for the HP All-in-One through the HP All-in-One control
panel. Additional advanced settings are available in the Embedded Web Server, a
configuration and status tool you access from your Web browser using an existing
network connection to the HP All-in-One.
Change basic network settings from the control panel
The HP All-in-One control panel enables you to set up and manage a wireless connection
and to perform a variety of network management tasks. This includes viewing the network
settings, restoring the network defaults, turning the wireless radio on and off, and
changing the network settings.
Use the Wireless Setup Wizard
The Wireless Setup Wizard provides an easy way to set up and manage a wireless
connection to the HP All-in-One.
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Wireless Setup Wizard.
This runs the Wireless Setup Wizard.
View and print network settings
You can display a summary of the network settings on the HP All-in-One control panel,
or you can print a more detailed configuration page. The network configuration page lists
all of the important network settings such as the IP address, link speed, DNS, and mDNS.
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch View Network Settings menu.
4. Do one of the following:
•
•
•
To display wired network settings, touch Display Wired Summary.
To display wireless network settings, touch Display Wireless Summary.
To print the network configuration page, touch Print Network Configuration
Page.
16
Network setup
Restore network defaults
You can reset the network settings to what they were when you purchased the HP All-in-
One.
CAUTION: This will erase all wireless setup information that you have entered. In
order to restore this information, you will need to run the Wireless Setup Wizard again.
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Restore Network Defaults.
4. Touch Yes or No.
Turn the wireless radio on and off
In order to stay connected to a wireless network, the wireless radio must stay on. When
the radio is on, the blue light on the front of the HP All-in-One is lit. However, if the HP All-
in-One is connected to a wired network or you have a USB connection, the radio is not
used. In this case you might want to turn the radio off.
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Wireless Radio.
4. Touch On or Off.
Print the wireless network test
The wireless network test performs a series of diagnostic tests to determine whether
network setup is successful. If an issue is detected, a recommendation on how to correct
the issue will be included on the printed report. You can print the wireless network test at
any time.
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Wireless Network Test.
The Wireless Network Test prints.
Change advanced network settings from the control panel settings
The advanced network settings are provided for your convenience. However, unless you
are an advanced user, you should not change any of these settings.
Manage your network settings
17
Chapter 2
Change IP settings
The default setting for the IP settings is Automatic, which sets the IP settings
automatically. However, if you are an advanced user, you might want to manually change
the IP address, subnet mask, or the default gateway. To see the IP address and subnet
mask of the HP All-in-One, print a network configuration page from the HP All-in-One.
NOTE: When manually entering an IP setting, you must already be connected to an
active network, otherwise the setting will not stay when you exit from the menu.
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid
IP address during the installation, your network components will not be able to connect
with the HP All-in-One.
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Advanced Setup.
4. Touch IP Settings.
5. Touch Manual.
6. Touch one of the following IP settings.
•
•
•
IP Address
Subnet Mask
Default Gateway
The visual keyboard appears on the display.
7. Use the visual keyboard to enter your IP settings.
18
Network setup
3 Use the HP All-in-One features
This chapter includes information about how to use the HP All-in-One for basic
operations. In addition, it provides instructions about how to load paper, view and select
photos, save photos to CD/DVDs, label the CD/DVDs, and replace the ink cartridges.
Load originals and load paper
You can load documents and photos on the glass to scan or copy them. Additionally, you
can load slides or negatives in the Slide and Negative Film Holder to scan and then print
them.
Load originals
You can copy or scan original documents up to letter- or A4-size by loading them on the
glass.
To load an original on the scanner glass
1. Lift the lid on the HP All-in-One.
2. Load your original print side down on the right front corner of the glass.
TIP: For more help on loading an original, refer to the engraved guides along the
edge of the glass.
3. Close the lid.
Load full-size paper
You can load many types of letter, A4, or legal paper into the main input tray of the HP All-
in-One.
To load full-size paper
1. Pull out the main input tray, and then slide the paper-width and paper-length guides
to their outermost positions.
Use the HP All-in-One features
19
Chapter 3
2. Tap a stack of paper on a flat surface to align the edges, and then check the paper
for the following:
•
•
Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
Make sure all the paper in the stack is the same size and type.
3. Insert the stack of paper into the main input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
CAUTION: Make sure that the HP All-in-One is idle and silent when you load
paper into the main input tray. If the HP All-in-One is servicing the ink cartridges
or otherwise engaged in a task, the paper stop inside the device might not be in
place. You could push the paper too far forward, causing the HP All-in-One to
eject blank pages.
TIP: If you are using letterhead, insert the top of the page first with the print side
down. For more help on loading full-size paper and letterhead, refer to the diagram
engraved in the base of the main input tray.
4. Slide the paper-width and paper-length guides inward until they stop at the edges of
the paper.
Do not overload the main input tray; make sure the stack of paper fits within the main
input tray and is no higher than the top of the paper-width guide.
20
Use the HP All-in-One features
5. Push the main input tray back into the HP All-in-One.
6. Pull the output tray extender toward you, as far as it will go.
NOTE: When you use legal-size paper, leave the tray extender closed.
Load 10 x 15 cm (4 x 6 inch) photo paper
You can load up to 10 x 15 cm (4 x 6 inch) photo paper into the photo tray of the HP All-
in-One. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo
Paper or HP Premium Photo Paper.
To load up to 10 x 15 cm (4 x 6 inch) photo paper in the photo tray
1. Raise the output tray, and then pull out the photo tray.
2. Insert the stack of photo paper into the photo tray with the short edge forward and the
glossy side down. Slide the stack of photo paper forward until it stops.
If the photo paper you are using has perforated tabs, load the photo paper so that the
tabs are closest to you.
3. Slide the paper-length and paper-width guides inward against the stack of photo
paper until the guides stop.
Do not overload the photo tray; make sure the stack of photo paper fits within the
photo tray and is no higher than the top of the paper-width guide.
4. Push in the photo tray, and then lower the output tray.
Load originals and load paper
21
Chapter 3
Avoid paper jams
To help avoid paper jams, follow these guidelines.
•
•
•
•
Remove printed papers from the output tray frequently.
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
If you are printing labels, ensure that the label sheets are no more than two years old.
Labels on older sheets might peel off when the paper is pulled through the HP All-in-
One, and cause paper jams.
•
•
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
Do not force paper too far forward in the input tray.
•
•
Use paper types that are recommended for the HP All-in-One.
View, select, and print photos
You can view and select photos on your memory card, storage device, or CD/DVD before
or while printing them.
To view, select, and print photos
1. Insert a memory card into the appropriate slot on the HP All-in-One, connect a storage
device to the front USB port, or insert a CD/DVD (label side up) into the LightScribe
drive.
1
2
3
CompactFlash (CF) types I and II
xD-Picture Card
Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity
(SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter required),
TransFlash MicroSD Card, or Secure MultiMedia Card
22
Use the HP All-in-One features
4
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,
Memory Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required)
The Photosmart Express menu appears, with the most recent photo shown on the
display.
2. Load up to 10 x 15 cm (4 x 6 inch) photo paper in the photo tray or full-size photo
paper in the main input tray.
3. Touch View.
The View Photos screen appears.
4. Touch or to scroll through the thumbnails of your photos.
5. When the thumbnail of the photo you want to view appears, touch it.
6. When the photo appears by itself on the display, touch the image again.
The Photo Options screen appears.
7. Touch Print Preview.
The Print Preview screen appears, showing how your photo will look when printed.
If you want to select additional photos to view and print, touch Add More and repeat
steps 4–6.
8. (Optional) If you want to check and/or modify any of your print settings, touch
Settings.
9. To print the photo(s), touch Print or press the Print Photos button on the control
panel.
A print status screen displays the number of pages to print and the estimated time to
complete.
Preserve your photos on CD/DVD and label the disc
The HP All-in-One enables you to save photos onto a CD/DVD, read the contents of a
CD/DVD so you can view and print photos from the control panel on the HP All-in-One
or transfer the photos to a connected computer, and add a text label to a LightScribe-
compatible CD/DVD.
To save your photos to a CD or DVD
1. Load a CD or DVD (label side up) in the LightScribe drive of the HP All-in-One.
NOTE: If you plan to create a LightScribe text label that you can print on the CD/
DVD, make sure the CD or DVD that you insert into the drive is a LightScribe disc.
Preserve your photos on CD/DVD and label the disc
23
Chapter 3
2. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a
storage device to the front USB port.
The Photosmart Express menu appears, with the most recent photo shown on the
display.
3. Touch Save.
The Save Photos menu appears.
4. Touch Save to CD/DVD.
When the photos have been saved to the CD or DVD, the Photosmart Express menu
appears.
TIP: You can also save photos to a CD or DVD by touching CD/DVD on the main
screen, then choosing Backup Memory Card in the LightScribe CD/DVD menu.
To create a LightScribe disc label
1. On the Photosmart Express menu, touch Create.
2. On the Create screen, touch or to scroll through the projects until you find
LightScribe Labeling, then touch this project.
3. When prompted, load a LightScribe CD or DVD with the label side down.
The visual keyboard appears.
4. Use the visual keyboard to enter titles and subtitles that identify your CD or DVD, and
touch Done on the visual keyboard when you are finished.
5. In the Label Summary screen, touch Burn.
At the printing status screen, touch Return to Main Menu to continue with any non-
disc tasks while disc labeling continues in the background.
For more information on how to read or burn a CD/DVD, or use the LightScribe functions
see the onscreen Help.
Scan an image
You can start a scan from your computer or from the control panel of the HP All-in-One.
This section explains how to scan from the control panel of the HP All-in-One only.
NOTE: You can also use the software you installed with the HP All-in-One to scan
images. Using this software, you can edit a scanned image and create special projects
using a scanned image.
Scan an original to a computer
You can scan originals placed on the glass by using the control panel.
Use the HP All-in-One features
24
To scan to a computer
1. Load your original print side down on the right front corner of the glass.
2. Touch Scan.
The Scan Menu appears.
3. Touch Scan to Computer.
4. If the HP All-in-One is connected directly to a computer with a USB cable, proceed
to step 6.
5. If the HP All-in-One is connected to one or more computers on a network, do the
following:
a. The Select Computer menu appears.
b. A list of the computers connected to the HP All-in-One appears on the display.
c. Touch the required destination computer name.
NOTE: The Select Computer menu might list computers with a USB
connection in addition to those connected through the network.
6. The Scan To menu appears on the display, listing the applications on the computer.
7. Touch the appropriate computer application.
A preview image of the scan appears on your computer, where you can edit it.
8. Make any edits to the preview image, and then click Accept when you are finished.
Scan an original to a memory card or storage device
You can send the scanned image as a JPEG image to the memory card that is currently
inserted or a storage device that is currently attached to the front USB port. This enables
you to use the photo print options to print borderless prints and album pages from the
scanned image.
NOTE: If the HP All-in-One is connected to a network, you can access the scanned
image only if the card or device is being shared across the network.
To save a scan to a memory card or a memory device.
1. Make sure that either a memory card is inserted into the appropriate slot or a storage
device is attached to the front USB port on the HP All-in-One.
2. Load your original print side down on the right front corner of the glass.
3. Touch Scan.
The Scan Menu appears.
4. Touch Scan to Memory Device.
The HP All-in-One scans the image and saves the file to the memory card or the
storage device in the JPEG format.
Make a copy
You can make quality copies from the control panel.
To make a copy from the control panel
1. Make sure you have paper loaded in the input tray.
2. Load your original print side down on the right front corner of the glass.
3. Press Start Copy Black or Start Copy Color to begin copying.
Make a copy
25
Chapter 3
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace an ink cartridge. The ink supply level shows an estimate of the amount of ink
remaining in the ink cartridges.
NOTE: The HP All-in-One can only detect the ink levels for genuine HP ink. The ink
levels in ink cartridges that are refilled or have been used in other devices might not
register accurately.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the device and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
To check the ink levels from the control panel
1. Touch Setup on the display.
2. Touch Tools.
3. Touch Display Ink Gauge.
The HP All-in-One displays a gauge that shows the estimated ink levels of all
cartridges installed.
TIP: You can also print a self-test report to see if ink cartridges might need to be
replaced.
Replace the ink cartridges
Follow these instructions when you need to replace ink cartridges.
NOTE: If you are installing ink cartridges in the HP All-in-One for the first time, be
sure to use only the ink cartridges that came with the device. The ink in these
cartridges is specially formulated to mix with the ink in the print head assembly at first-
time setup.
If you do not already have replacement ink cartridges for the HP All-in-One, you can order
them by clicking the Shop for HP Supplies icon on your computer. On a Windows
computer this is located in the HP folder in the Start menu.
To replace the ink cartridges
1. Make sure the HP All-in-One is turned on.
2. Open the ink cartridge door by lifting from the front center of the device, until the door
locks into place.
26
Use the HP All-in-One features
3. Squeeze the bottom of the latch below the ink cartridge you want to replace, and then
lift the latch.
If you are replacing the black ink cartridge, lift the latch on the far left.
If you are replacing one of the five color ink cartridges, such as yellow, light cyan
(blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center
area.
1
2
Ink cartridge latch for the black ink cartridge
Ink cartridge latches for the color ink cartridges
4. Pull the ink cartridge toward you out of its slot to remove it.
Replace the ink cartridges
27
Chapter 3
5. Remove the new ink cartridge from its packaging, and then, holding it by the handle,
push the ink cartridge into the empty slot.
Match the color and pattern of the ink cartridge to the color and pattern on the print
carriage.
6. Close the latch and make sure it is secure.
7. Repeat steps 3 through 6 for each ink cartridge you are replacing.
8. Close the ink cartridge door.
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Use the HP All-in-One features
4 Troubleshooting and support
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This chapter contains troubleshooting information for the HP All-in-One. Specific information is
provided for installation and configuration issues, and some operational topics. For more
troubleshooting information, see the onscreen Help that came with your software.
This chapter also provides warranty and support information. For support contact information, see
the inside back cover of this guide.
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Many issues are caused when the HP All-in-One is connected to the computer using a USB cable
before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One
to your computer before the software installation screen prompts you to do so, you must follow these
steps:
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Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP All-in-One, wait one minute, then turn it on.
5. Reinstall the HP All-in-One software.
CAUTION: Do not connect the USB cable to the computer until prompted by the software
installation screen.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before prompted
by the software installation screen, you might need to uninstall and then reinstall the software. Do
not simply delete the HP All-in-One application files from your computer. Make sure to remove them
properly using the uninstall utility provided when you installed the software that came with the HP All-
in-One.
To uninstall from a Windows computer and then reinstall
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).
2. Double-click Add/Remove Programs (or click Uninstall a program).
3. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove.
Follow the onscreen instructions.
4. Disconnect the HP All-in-One from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the HP All-in-One before restarting your
computer. Do not connect the HP All-in-One to your computer until after you have reinstalled
the software.
6. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup
program.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came
with the HP All-in-One.
Hardware setup troubleshooting
This section contains hardware troubleshooting information for the HP All-in-One.
This chapter also provides warranty and support information. For support contact information, see
the inside back cover of this guide.
The HP All-in-One will not turn on
Cause: The HP All-in-One is not properly connected to a power supply.
Troubleshooting and support
29
Chapter 4
Solution
•
Make sure the power cord is firmly connected to both the HP All-in-One and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
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1
2
3
Power connection
Power cord and adapter
Power outlet
•
•
If you are using a power strip, make sure the power strip is on. Or, try plugging the HP All-
in-One directly into a power outlet.
Test the power outlet to make sure it is working. Plug in an appliance that you know works,
and see if the appliance has power. If not, then there might be a problem with the power
outlet.
•
If you plugged the HP All-in-One into a switched outlet, make sure the switch is on. If it is
switched to on but still does not work, then there might be a problem with the power outlet.
Cause: You pressed the On button too quickly.
Solution: The HP All-in-One might not respond if you press the On button too quickly. Press
the On button once. It might take a few minutes for the HP All-in-One to turn on. If you press
the On button again during this time, you might turn the device off.
CAUTION: If the HP All-in-One still does not turn on, it might have a mechanical failure.
Unplug the HP All-in-One from the power outlet and contact HP. Go to: www.hp.com/
on calling for technical support.
I connected the USB cable, but I am having problems using the HP All-in-One with
my computer
Cause: The USB cable was connected before the software was installed. Connecting the USB
cable before prompted can cause errors.
Solution: You must first install the software that came with the HP All-in-One before
connecting the USB cable. During installation, do not plug in the USB cable until prompted by
the onscreen instructions.
Once you have installed the software, connecting your computer to the HP All-in-One with a
USB cable is straightforward. Simply plug one end of the USB cable into the back of your
30
Troubleshooting and support
computer and the other into the back of the HP All-in-One. You can connect to any USB port on
the back of your computer.
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For more information on installing the software and connecting the USB cable, see the Setup
Guide that came with the HP All-in-One.
The HP All-in-One does not print
Cause: The HP All-in-One and computer are not communicating with each other.
Solution: Check the connection between the HP All-in-One and computer.
Cause: There might be a problem with one or more of the ink cartridges.
Solution: Check that the ink cartridges are installed properly and have ink.
Cause: The HP All-in-One might not be turned on.
Solution: Look at the display on the HP All-in-One. If the display is blank and the On button
is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the
HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-
One.
Cause: The HP All-in-One might be out of paper.
Solution: Load paper in the input tray.
The HP All-in-One has problems reading a CD/DVD
Cause: A dirty CD/DVD drive might cause read errors with CD/DVD discs.
Solution: To clean the CD/DVD-ROM, HP recommends that you purchase a CD-ROM cleaner
from your local retailer. Using a CD-ROM cleaner should clean the CD-ROM laser from dust,
dirt, and hair.
Network troubleshooting
This section addresses problems you might encounter while setting up a network.
Wired network setup troubleshooting
This section addresses problems you might encounter setting up a wired network.
The computer is unable to discover the HP All-in-One
Cause: Cables are not connected properly.
Network troubleshooting
31
Chapter 4
Solution: Check the following cables to ensure they are connected properly.
•
•
•
Cables between the HP All-in-One and the hub or router
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Cables between the hub or router and your computer
Cables to and from your modem or HP All-in-One Internet connection (if applicable)
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Cause: Your computer's Local Area Network card (LAN card) is not set up properly.
Solution: Make sure that your LAN card is set up properly.
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To check your LAN card (Windows 2000 and XP)
1. Right-click My Computer.
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2. In the System Properties dialog box, click the Hardware tab.
3. Click Device Manager.
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4. Make sure your card shows up under Network Adapters.
5. Refer to the documentation that came with your card.
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To check your LAN card (Windows Vista)
1. On the Windows taskbar, click Start, Computer, and then click Properties.
2. Click Device Manager.
3. Make sure your card shows up under Network Adapters.
4. Refer to the documentation that came with your card.
Cause: You do not have an active network connection.
Solution: Check to see if you have an active network connection.
To see if you have an active network connection
▲
Check the two Ethernet indicator lights on the top and bottom of the RJ-45 Ethernet jack on
the back of the HP All-in-One. The lights indicate the following:
a. Top light: If this light is a solid green, the device is properly connected to the network,
and communications have been established. If the top light is off, there is no network
connection.
b. Bottom light: This yellow light flashes when data is being sent or received by the device
over the network.
To establish an active network connection
1. Check the cable connections from the HP All-in-One to your gateway, router, or hub to
ensure connections are secure.
2. If the connections are secure, press the On button on the control panel to turn the HP All-
in-One off. Then turn off the power on your router or hub. Turn on the router or hub first,
and then press the On button to turn the HP All-in-One on.
Cause: You were able to connect the HP All-in-One to the network previously, but now it will
not connect.
Solution: Turn off the HP All-in-One, the computer, and the router. Wait 30 seconds. Turn on
the router first, and then turn on the HP All-in-One and the computer.
Cause: The HP All-in-One and computer are not connected to the same network.
Solution: Try accessing the Embedded Web Server on the HP All-in-One. To find the IP
address, print a network configuration page.
The Printer not Found screen appears during installation
Cause: The HP All-in-One is not turned on.
Solution: Turn on the HP All-in-One.
Cause: You do not have an active network connection.
32
Troubleshooting and support
Solution: Make sure you have an active network connection.
To make sure your network connection is active
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1. If the connections are secure, turn off the power on the HP All-in-One, and then turn it on
again. Press the On button on the control panel to turn the HP All-in-One off, and press it
again to turn the device on. Also, turn off the power on your router or hub, and then turn it
on again.
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2. Check the cable connections from the HP All-in-One to your gateway, router, or hub to
ensure connections are secure.
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3. Make sure the HP All-in-One is connected to the network with a CAT-5 Ethernet cable.
Cause: Cables are not connected properly.
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Solution: Check the following cables to ensure they are connected properly:
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•
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Cables between the HP All-in-One and the hub or router
Cables between the hub or router and your computer
Cables to and from your modem or HP All-in-One Internet connection (if applicable)
Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP All-in-One from
accessing your computer.
Solution: Uninstall the HP All-in-One software, and then reboot your computer. Temporarily
disable anti-virus or anti-spyware applications, and then reinstall the HP All-in-One software.
You can re-enable your anti-virus or anti-spyware applications after installation is complete. If
you see firewall pop-up messages, you must always accept or allow the pop-up messages.
If the screen still appears, try uninstalling the HP All-in-One software, rebooting your computer,
and temporarily disabling your firewall before reinstalling the HP All-in-One software. You can
re-enable your firewall application after installation is complete. If you still see firewall pop-up
messages, you must always accept or allow the pop-up messages.
For more information, see the documentation provided with the firewall software.
Cause: A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your
computer.
Solution: Try temporarily disabling the VPN before proceeding with the installation.
NOTE: The HP All-in-One is not accessible during VPN sessions. However, print jobs are
saved in the print queue. When you exit the VPN session, print jobs in the print queue will
be printed.
Wireless setup troubleshooting
This section addresses problems you might encounter setting up a network. Check the device display
for specific error messages.
During wireless network setup you do not see the SSID (network name)
displayed
Cause: Your wireless router is not broadcasting its network name (SSID) because the
Broadcast SSID option is turned off.
Solution: Access the router's Embedded Web Server and turn on the Broadcast SSID option.
See the user guide that came with your wireless router for information on how to access the
Embedded Web Server and check the Broadcast SSID setting.
For more information, see:
Cause: The wireless router (infrastructure) or computer (ad hoc) is too far from the HP All-in-
One or there is interference.
Network troubleshooting
33
Chapter 4
Solution: In order to establish a good signal between the HP All-in-One and wireless router
(infrastructure) or computer (ad hoc), you might have to experiment a bit. Assuming the
equipment is functioning properly, try doing the following things separately or in combination:
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•
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If there is a long distance between your computer or wireless router and the HP All-in-One,
move them closer together.
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If there are metal objects (such as a metal bookcase or refrigerator) in the transmission
path, clear the path between the HP All-in-One and the computer or wireless router.
If a cordless telephone, microwave, or other device that emits radio signals transmitting at
2.4 GHz is nearby, move it farther away to reduce radio interference.
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If your computer or wireless router is near an external wall, move them away from the wall.
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Cause: Your network name (SSID) may be at the bottom of the SSID list that is displayed
when you install the HP All-in-One on a wireless network.
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Solution: Touch
to scroll to the bottom of the list. Infrastructure entries are listed first, ad
hoc last.
Cause: An Ethernet cable is connected to the HP All-in-One.
Solution: When an Ethernet cable is plugged into the HP All-in-One, the wireless radio turns
off. Unplug the Ethernet cable.
Weak signal
Cause: The HP All-in-One is too far away from the wireless router or there is interference.
Solution: In order to establish a good signal between the HP All-in-One and wireless router,
you might have to experiment a bit. Assuming the equipment is functioning properly, try doing
the following things separately or in combination:
•
•
•
•
If there is a long distance between your computer or wireless router and the HP All-in-One,
move them closer together.
If there are metal objects (such as a metal bookcase or refrigerator) in the transmission
path, clear the path between the HP All-in-One and the computer or wireless router.
If a cordless telephone, microwave, or other device that emits radio signals transmitting at
2.4 GHz is nearby, move it farther away to reduce radio interference.
If your computer or wireless router is near an external wall, move them away from the wall.
Cannot connect to network during setup
Cause: The equipment is not turned on.
Solution: Turn on the networked devices, such as the wireless router for an infrastructure
network, or the computer for an ad hoc network. For more information on how to turn on the
wireless router, see the documentation that came with your wireless router.
Cause: The HP All-in-One is not receiving a signal.
Solution: Move the wireless router and the HP All-in-One closer together. Then run the
wireless setup again.
For more information, see:
Cause: If you manually entered your network name (SSID), you might have entered it
incorrectly.
Solution: Run the wireless setup process again and enter your network name (SSID)
carefully. Remember that the SSID is case-sensitive.
For more information, see:
34
Troubleshooting and support
Cause: The setting for MAC address filtering might be enabled on your wireless router.
Solution: Disable MAC address filtering on your wireless router until the HP All-in-One has
successfully connected to your network. If you re-enable MAC address filtering on your wireless
router, make sure the MAC address of the HP All-in-One is on the list of acceptable MAC
addresses.
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Invalid WEP key during wireless setup
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Cause: If you are using WEP security, you might have entered the WEP key incorrectly during
the wireless setup process.
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Solution: During the wireless setup process, you might have entered the WEP key incorrectly.
Some wireless routers provide up to four WEP keys. The HP All-in-One uses the first WEP key
(selected by the wireless router as the default WEP key). Run the wireless setup process again
and be sure to use the first WEP key provided by the wireless router. Enter the WEP key exactly
as it appears in the wireless router settings. The WEP key is case sensitive.
If you do not know the WEP key, see the documentation that came with your wireless router for
information on how to access the router's Embedded Web Server. You can find the WEP key
by logging onto the router's Embedded Web Server using a computer on the wireless network.
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Invalid passphrase during wireless setup
Cause: During the wireless setup process, you might have entered the WPA passphrase
incorrectly.
Solution: Run the wireless setup process again and enter the correct passphrase. The
passphrase is case-sensitive.
The Printer Not Found screen appears during installation
Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP All-in-One from
accessing your computer.
Solution: Uninstall the HP All-in-One software, and then reboot your computer. Temporarily
disable anti-virus or anti-spyware applications, and then reinstall the HP All-in-One software.
You can re-enable your anti-virus or anti-spyware applications after installation is complete. If
you see firewall pop-up messages, you must always accept or allow the pop-up messages.
If the screen still appears, try uninstalling the HP All-in-One software, rebooting your computer,
and temporarily disabling your firewall before reinstalling the HP All-in-One software. You can
re-enable your firewall application after installation is complete. If you still see firewall pop-up
messages, you must always accept or allow the pop-up messages.
For more information, see the documentation provided with the firewall software.
Cause: A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your
computer.
Solution: Temporarily disable the VPN before proceeding with the installation.
NOTE: The HP All-in-One functionality will be limited during VPN sessions.
Cause: The HP All-in-One is not turned on.
Solution: Turn on the HP All-in-One.
Clear paper jams
If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not in the rear
rollers, check the top door.
Clear paper jams
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Chapter 4
To clear a paper jam from the rear door
1. Turn off the HP All-in-One.
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2. Press in the tab on the rear door to release the door. Remove the door by pulling it away from
the HP All-in-One.
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CAUTION: Trying to clear a paper jam from the front of the HP All-in-One can damage the
print mechanism. Always access and clear paper jams through the rear door.
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3. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers
and wheels for torn pieces of paper that might be remaining inside the device. If you do not
remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.
4. Replace the rear door. Gently push the door forward until it snaps into place.
5. Turn on the HP All-in-One, and then touch OK to continue the current job.
To clear a paper jam from the top door
1. Turn off the HP All-in-One.
2. Open the ink cartridge door.
3. Lift the top door that is located behind the ink cartridges and print head assembly.
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Troubleshooting and support
4. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers
and wheels for torn pieces of paper that might be remaining inside the device. If you do not
remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.
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5. Close the top door.
6. Close the ink cartridge door.
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7. Turn on the HP All-in-One, and then touch OK to continue the current job.
Information on ink cartridges and the print head
The following tips help maintain HP ink cartridges and ensure consistent print quality.
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Keep all ink cartridges in the original sealed packages until they are needed.
Turn off the HP All-in-One from the control panel. Do not turn off the device by turning off a
power strip or unplugging the power cord from the HP All-in-One. If you improperly turn off the
HP All-in-One, the print head assembly might not return to the correct position.
Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
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HP recommends that you do not remove the ink cartridges from the HP All-in-One until you have
replacement cartridges available to install. If you are transporting the HP All-in-One make sure
you leave the ink cartridges installed to avoid ink leakage from the print head assembly.
Clean the print head (via the Printer Toolbox Software maintenance) when you notice a
significant decrease in print quality.
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Do not clean the print head unnecessarily. This wastes ink and shortens the life of the cartridges.
Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause
temporary printing problems.
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP All-in-One.
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
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Fast access to qualified online support specialists
Software and driver updates for the HP All-in-One
Valuable HP All-in-One and troubleshooting information for common problems
Proactive device updates, support alerts, and HP newsgrams that are available when you
register the HP All-in-One
3. Call HP support. Support options and availability vary by device, country/region, and language.
Information on ink cartridges and the print head
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5 Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
System requirements
Software system requirements are located in the Readme file.
Product specifications
Paper specifications
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Main input tray capacity: Plain paper sheets: Up to 100 (20 lb./75 gsm. paper)
Output tray capacity: Plain paper sheets: Up to 50 (20 lb./75 gsm. paper)
Photo tray capacity: Photo paper sheets: Up to 20
NOTE: For a complete list of supported media sizes, see the printer software.
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Physical specifications
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Height: 21.6 cm (8.5 inches)
Width: 44.8 cm (17.6 inches)
Depth: 38.8 cm (15.3 inches)
Weight: 11.3 kg (25 pounds)
Power specifications
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Power consumption: 25 watts maximum (average printing)
Input voltage: AC 100 to 240 V ~ 600 mA 50–60 Hz
Output voltage: DC 32 V===375 mA, 16 V===500 mA
NOTE: Use only with the power adapter supplied by HP.
Environmental specifications
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Recommended operating temperature range: 15º to 32º C (59º to 90º F)
Allowable operating temperature range: 5º to 40º C (41º to 104º F)
Humidity: 20% to 80% RH non-condensing
Non-operating (Storage) temperature range: –20º to 60º C (–4º to 140º F)
In the presence of high electromagnetic fields, it is possible the output from the HP All-in-One
may be slightly distorted
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HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize
injected noise due to potential high electromagnetic fields
Energy Star® notice
This product is designed to reduce power consumption and save natural resources without
compromising product performance. It has been designed to reduce total energy consumption both
during operation and when the device is not active. This product qualifies for ENERGY STAR® which
is a voluntary program established to encourage the development of energy-efficient office products.
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Technical information
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner,
HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
For more information on ENERGY STAR guidelines, go to the following Web site:
Ink cartridge yield
Ink from the cartridges is used in the printing process in a number of different ways, including in the
initialization process, which prepares the device and cartridges for printing, and in printhead
servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink
Regulatory notices
The HP All-in-One meets product requirements from regulatory agencies in your country/region. For
a complete listing of regulatory notices, see the onscreen Help.
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SDGOB-0712. This regulatory number should not be
confused with the marketing name (HP Photosmart C8100 All-in-One series, etc.) or product
numbers (L2523A, etc.).
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Ink cartridge yield
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