COLOR LASERJET ENTERPRISE CP4020/CP4520
SERIES PRINTER
User Guide
CP4025n
CP4025dn
CP4525n
CP4525dn
CP4525xh
HP Color LaserJet Enterprise CP4020-CP4520
Series Printer
User Guide
Copyright and License
Trademark Credits
Adobe®, Acrobat®, and PostScript® are
trademarks of Adobe Systems Incorporated.
© 2009 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
Corel® is a trademark or registered
trademark of Corel Corporation or Corel
Corporation Limited.
The information contained herein is subject
to change without notice.
Intel® Core™ is a trademark of Intel
Corporation in the U.S. and other countries.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Java™ is a US trademark of Sun
Microsystems, Inc.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered
trademarks of Microsoft Corporation.
PANTONE® is Pantone, Inc's check-
standard trademark for color.
Part number: CC489-90901
UNIX® is a registered trademark of The Open
Group.
Edition 3, 10/2009
ENERGY STAR and the ENERGY STAR
mark are registered U.S. marks.
Conventions used in this guide
TIP: Tips provide helpful hints or shortcuts.
NOTE: Notes provide important information to explain a concept or to complete a task.
CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the
product.
WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury,
catastrophic loss of data, or extensive damage to the product.
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Conventions used in this guide
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Table of contents
2 Control panel menus
System setup menu .......................................................................................... 27
I/O menu ........................................................................................................... 32
3 Software for Windows
Select the correct printer driver for Windows ..................................................................................... 46
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4 Use the product with Mac
HP Utility features ............................................................................. 58
5 Connect the product
vi
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6 Paper and print media
Load Tray 2 and optional Trays 3, 4, and 5 with standard-size paper .............................. 92
Load Tray 2 and optional Trays 3, 4, and 5 with custom-size paper ................................ 93
Load Tray 2 with 10 x 15 cm4 x 6 in size paper ............................................................... 95
7 Print tasks
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Temporarily store a personal job on the product and print it
Make a permanently stored job private so that anyone who tries to
viii
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Manage and configure printer drivers ............................................................ 225
Solve connectivity problems ............................................................................................................ 228
Solve common Windows problems ................................................................................................. 230
Appendix A Supplies and accessories
Appendix B Service and support
Appendix C Product specifications
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Product comparison
Model
Features
HP Color LaserJet CP4025n
HP Color LaserJet CP4525n
100-sheet multipurpose input tray (Tray 1)
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500-sheet input tray (Tray 2)
500-sheet, face-down output bin
Hi-speed USB 2.0 port
HP Jetdirect embedded print server for connecting to a 10/100/1000Base-TX
network
512 megabytes (MB) of random access memory (RAM)
100-sheet multipurpose input tray (Tray 1)
500-sheet input tray (Tray 2)
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HP Color LaserJet CP4025dn
HP Color LaserJet CP4525dn
500-sheet, face-down output bin
Hi-speed USB 2.0 port
HP Jetdirect embedded print server for connecting to a 10/100/1000Base-TX
network
512 megabytes (MB) of random access memory (RAM)
Automatic two-sided printing
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HP Color LaserJet CP4525xh
100-sheet multipurpose input tray (Tray 1)
500-sheet input tray (Tray 2)
HP 3x500-sheet paper feeder (Trays 3, 4, and 5)
500-sheet, face-down output bin
Hi-speed USB 2.0 port
HP Jetdirect embedded print server for connecting to a 10/100/1000Base-TX
network
1 gigabyte (GB) of random access memory (RAM)
Automatic two-sided printing
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HP Encrypted High Performance Hard Disk
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Environmental features
Duplex
Save paper by using duplex printing as your default print setting.
Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one sheet of paper.
Access this feature through the printer driver.
Recycling
Reduce waste by using recycled paper.
Recycle print cartridges by using the HP return process.
Save energy by initiating sleep mode for the product.
Energy savings
HP Smart Web printing
Use HP Smart Web printing to select, store, and organize text and graphics from multiple Web
pages and then edit and print exactly what you see onscreen. It gives you the control you need
for printing meaningful information while minimizing waste.
Job storage
Use the job storage features to manage print jobs. By using job storage, you activate printing
while you are at the shared product, eliminating lost print jobs that are then reprinted.
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Environmental features
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Product features
Speed and throughput
HP Color LaserJet CP4025 models
Print up to 35 pages per minute (ppm) on letter-size paper and 35 ppm on A4-size
paper.
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As quick as 10 seconds to print the first page
Recommended monthly print volume of 2,000 to 7,500 pages
A 800 megahertz (MHz) microprocessor
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HP Color LaserJet CP4525 models
Print up to 42 pages per minute (ppm) on letter-size paper and 40 ppm on A4-size
paper.
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As quick as 10 seconds to print the first page
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Recommended monthly print volume of 2,500 to 10,000 pages
A 800 megahertz (MHz) microprocessor
Resolution
Memory
1200 dots per inch (dpi) with Image Resolution Enhancement technology 3600
1200 x 1200 dpi for detailed line work and small text
n and dn models: 512 MB of random-access memory (RAM), expandable to 1 GB
by adding into the open DIMM slot 200-pin small outline dual inline memory modules
(DDR2 SODIMM) that support 256 MB or 512 MB of RAM.
xh models: 1 gigabyte (GB) of random-access memory (RAM).
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Memory Enhancement technology (MEt) automatically compresses data to use
RAM more efficiently.
User interface
Four-line color graphical display on the control panel
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HP Embedded Web Server to configure and manage the product remotely from any
computer connected to the same network
HP Easy Printer Care software (an optional status and troubleshooting tool)
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Internet-enabled supply-ordering capabilities through HP Easy Printer Care
software, driver Status Notification pop-up messages, and HP Embedded Web
Server
Paper-handling
Tray 1 (multipurpose tray): A multipurpose tray for paper, transparencies, labels,
envelopes, and other paper types. The tray holds up to 100 sheets of paper, 50
transparencies, or 10 envelopes.
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Tray 2: 500-sheet tray, and an optional HP Postcard media insert.
Optional Trays 3, 4 and 5: 500-sheet trays
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Two-sided printing: The dn and xh models support automatic two-sided printing.
The other models support manual two-sided printing.
Standard output bin: Hold up to 500 sheets of paper. The product has a sensor
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that indicates when the bin is full.
For information about supported paper types, see Supported paper types
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Languages and fonts
Print cartridges
HP Printer Control Language PCL 5, PCL 6, and HP postscript level 3 emulation
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Direct PDF
93 scalable TrueType PS typefaces
For information regarding print cartridges, see www.hp.com/go/
Authentic HP print cartridge detection
Automatic toner strip remover
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Microsoft® Windows® XP, Windows Vista®, Windows® Server 2003, Windows®
Server 2008, and Windows® 7
Supported operating systems
Macintosh OS X 10.4, 10.5, 10.6, and later
Novell NetWare V6.5 and iPrint V5.12 and later
Citrix
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Meta Frame XP
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Presentation Server V4.0 and later
XenApp 5.0
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UNIX®
Linux
Connectivity
USB 2.0 connection
Local area network (LAN) Ethernet (RJ-45) connector for the embedded
HP Jetdirect print server
One enhanced input/output (EIO) slot
Sleep setting saves energy
High content of recyclable components and materials
Instant-on fuser saves energy
Security lock (optional)
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Environment
Security
Job retention
User PIN authentication for stored jobs
IPsec security
HP encrypted High Performance EIO hard drive (included with the xh model, and
available as an optional accessory for the other models)
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Product features
5
Self-help
Show-me-how pages that you can print from the control panel
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Animations and help on the control panel
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Accessibility
The online user guide is compatible with text screen-readers.
The print cartridges can be installed and removed by using one hand.
All doors and covers can be opened by using one hand.
Paper can be loaded in Tray 1 by using one hand.
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Product views
Front view
3
2
4
5
6
1
7
8
9
10
11
1
Front door (access to print cartridges and toner collection unit)
Standard output bin
2
3
Control panel
4
Right door (access for clearing jams)
5
On/off button (illuminates when turned on)
Tray 1 (pull the handle to open the tray)
Tray 2
6
7
8
Optional Tray 3 (included with the HP Color LaserJet CP4525xh model)
Lower right door (access for clearing jams)
Optional Tray 4 (included with the HP Color LaserJet CP4525xh model)
Optional Tray 5 (included with the HP Color LaserJet CP4525xh model)
9
10
11
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Product views
7
Interface ports
1
2
3
4
1
2
3
4
Hi-speed USB 2.0 printing port
Local area network (LAN) Ethernet (RJ-45) network port
EIO interface expansion slot
Slot for a cable-type security lock
Serial number and model number location
The model number and serial number are listed on an identification label located on the back of the
product. The serial number contains information about the country/region of origin, the product version,
production code, and the production number of the product.
Model name
Model number
HP Color LaserJet CP4025n
HP Color LaserJet CP4025dn
HP Color LaserJet CP4525n
HP Color LaserJet CP4525dn
HP Color LaserJet CP4525xh
CC489A
CC490A
CC493A
CC494A
CC495A
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Product views
9
Control-panel layout
The control panel includes a color, graphical and text display, job-control buttons, and three light-emitting
diode (LED) status lights.
2
1
5
1
2
3
Control panel display
Back arrow button
Help button
Shows status information, menus, help information, and error messages.
Navigates backward in nested menus.
Provides detailed information, including animations, about product
messages or menus.
4
Up arrow button
Navigates menus and text, and increases the values of numerical items in
the display.
Down arrow button
Navigates menus and text, and decreases the values of numerical items in
the display.
5
6
OK button
Makes selections and resumes printing after continuable errors.
Opens and closes the menu structure.
Home button
7
Stop button
Halts the current job, presents a choice to resume or cancel the current job,
clears paper from the product, and clears any continuable errors that are
associated with the halted job. If the product is not printing a job, pressing
the Stop button pauses the product.
8
The Attention light indicates that the product has a condition that requires
intervention. Examples include an empty paper tray or an error message
on the display.
Attention light
Data light
9
The Data light indicates that the product is receiving data.
10
The Ready light indicates that the product is ready to begin processing any
job.
Ready light
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Control panel menus
You can control the product by changing settings in the menus on the product control panel. Use the
control panel to access features not supported by the printer driver or software application, and to
configure trays for paper size and type.
Show Me How menu
The SHOW ME HOW menu prints pages that provide more information about the product. You can print
the pages and keep them near the product for convenient reference.
To display: Press the Home button , and then select the SHOW ME HOW menu.
Item
Explanation
CLEAR JAMS
Provides instructions for clearing jams on the product.
Provides instructions for loading and configuring trays.
LOAD TRAYS
LOAD SPECIAL MEDIA
Provides instructions for loading special print media such as envelopes,
transparencies, and labels.
LOAD MEDIA 4 X 6 (10 X 15CM)
PRINT BOTH SIDES
Provides instructions for loading 4 x 6 media.
Provides instructions for printing on both sides of the paper (duplex printing).
Provides a list of the supported paper and print media.
Prints a page that shows links to additional help on the Web.
SUPPORTED PAPER
PRINT HELP GUIDE
Retrieve job menu
Use the RETRIEVE JOB menu to view listings of all stored jobs.
To display: Press the Home button , and then select the RETRIEVE JOB menu.
Item
Sub-item
Sub-item
Sub-item
Description
NO STORED JOBS
This message appears if no jobs are
currently stored on the product.
<USER NAME>
Each user who has stored jobs is listed
by name. Select the appropriate user
name to see a list of stored jobs.
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Item
Sub-item
ALL JOBS (WITH PIN) PRINT
PRINT AND
Sub-item
Sub-item
Description
This message appears if a user has two
or more stored jobs that require a PIN.
If PRINT or PRINT AND DELETE is
selected then the PIN will be requested.
If the jobs have different PINs, only the
jobs with the PIN entered will be printed.
If the PIN does not match any of the
jobs, an error message is displayed.
DELETE
DELETE
Either the PRINT option or the PRINT
AND DELETE option displays,
depending on the type of jobs listed. If
the stored jobs are Personal or Proof
and Hold jobs, PRINT AND DELETE is
displayed. These jobs are deleted after
they are printed. If PRINT is displayed,
there is at least one Quick Copy or
standard stored job. When PRINT is
selected, any Personal or Proof and
Hold jobs in the list will be printed and
deleted.
COPIES
When PRINT or PRINT AND DELETE
is selected, the COPIES option allows
you to specify the number of copies of
the job to print. The default is 1 and the
range is from 1 to 3,200.
JOB
CUSTOM VALUE
The following copy options are also
available:
Select the JOB option to print the
number of copies specified in the
driver.
●
Select the CUSTOM VALUE
option to specify the number of
copies of the job to be printed. The
number of copies that were
●
specified in the driver are
multiplied by the number of copies
specified on the control panel. For
example, if you specified two
copies in the driver and specify two
copies on the control panel, a total
of four copies of the job are printed.
ALL JOBS (NO PIN)
PRINT
This message appears if a user has two
or more stored jobs that do not require
a PIN.
PRINT AND
DELETE
Either the PRINT option or the PRINT
AND DELETE option displays,
DELETE
depending on the type of jobs listed. If
the stored jobs are Personal or Proof
and Hold jobs, PRINT AND DELETE is
displayed. These jobs are deleted after
they are printed. If PRINT is displayed,
there is at least one Quick Copy or
standard stored job. When PRINT is
selected, any Personal or Proof and
Hold jobs in the list will be printed and
deleted.
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Control panel menus 13
Item
Sub-item
Sub-item
Sub-item
COPIES
Description
When PRINT or PRINT AND DELETE
is selected, the COPIES option allows
you to specify the number of copies of
the job to print. The default is 1 and the
range is from 1 to 3,200.
JOB
CUSTOM VALUE
The following copy options are also
available:
Select the JOB option to print the
number of copies specified in the
driver.
●
Select the CUSTOM VALUE
option to specify the number of
copies of the job to be printed. The
number of copies that were
●
specified in the driver are
multiplied by the number of copies
specified on the control panel. For
example, if you specified two
copies in the driver and specify two
copies on the control panel, a total
of four copies of the job are printed.
<JOB NAME X>
PRINT
Each individual job for the user is listed
by name.
PRINT AND
DELETE
Either the PRINT option or the PRINT
AND DELETE option displays,
DELETE
depending on the type of jobs listed. If
PRINT AND DELETE is displayed, all of
the stored jobs are either Personal or
Proof and Hold jobs. These jobs are
deleted after they are printed. If PRINT
is displayed, there is at least one Quick
Copy or Standard stored job. If there are
any Personal or Proof and Hold jobs
they will be printed and deleted, even
though the PRINT option was selected.
COPIES
When PRINT or PRINT AND DELETE
is selected, a COPIES option allows you
to specify the number of copies of the
job to print. The default is 1 and the
range is from 1 to 3,200.
Information menu
Use the INFORMATION menu to access and print specific product information.
To display: Press the Home button , and then select the INFORMATION menu.
Item
Description
PRINT MENU MAP
Prints the control-panel menu map, which shows the layout and current
settings of the control-panel menu items.
PRINT CONFIGURATION
Prints the product configuration pages, which show the printer settings and
installed accessories.
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Item
Description
PRINT SUPPLIES STATUS PAGE
Prints the approximate remaining life for the supplies; reports statistics on
total number of pages and jobs processed, serial number, page counts, and
maintenance information.
HP provides approximations of the remaining life for the supplies as a
customer convenience. The actual remaining supply levels might be different
than the approximations provided.
SUPPLIES STATUS
PRINT USAGE PAGE
Displays the approximate status of the print cartridges, transfer kit, fuser kit,
and toner collection unit in a scrollable list. Press the OK button to open help
for each item.
Prints a count of all paper sizes that have passed through the product; lists
whether they were simplex, duplex, monochrome, or color; and reports the
page count.
PRINT COLOR USAGE JOB LOG
PRINT DEMO PAGE
Prints the color-use statistics for the printer.
Prints a demonstration page.
PRINT RGB SAMPLES
Prints color samples for different RGB values. Use the samples as a guide
for matching printed colors.
PRINT CMYK SAMPLES
Prints color samples for different CMYK values. Use the samples as a guide
for matching printed colors.
PRINT FILE DIRECTORY
PRINT PCL FONT LIST
PRINT PS FONT LIST
Prints the name and directory of files stored in the product.
Prints the available PCL fonts.
Prints the available PS fonts.
Paper handling menu
Use this menu to configure input trays by size and type. It is important to correctly configure the trays
with this menu before you print for the first time. This menu also appears when you close Trays 2-5 and
press the OK button after the prompt to set the paper size and type.
To display: Press the Home button , and then select the PAPER HANDLING menu.
NOTE: If you have used other HP LaserJet product models, you might be accustomed to configuring
Tray 1 to First mode or Cassette mode. On HP Color LaserJet Enterprise CP4020-CP4520 Series
printers, setting Tray 1 to ANY SIZE and ANY TYPE is equivalent to First mode. Setting Tray 1 to a
setting other than ANY SIZE or ANY TYPE is equivalent to Cassette mode.
Menu item
Value
Description
TRAY 1 SIZE
A list of available sizes appears.
Allows you to configure the paper size for
Tray 1. The default is ANY SIZE. See
complete list of available sizes.
TRAY 1 TYPE
A list of available types appears.
Allows you to configure the paper type for
Tray 1. The default is ANY TYPE. See
complete list of available types.
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Control panel menus 15
Menu item
Value
Description
TRAY <X> SIZE
X = 2 or optional 3, 4, or 5
A list of available sizes appears.
Allows you to configure the paper size for
Tray 2 or optional Tray 3, 4, or 5. These
trays can detect the paper size by the
guides in the tray. See Supported paper
sizes on page 83 for a complete list of
available sizes.
TRAY <X> TYPE
A list of available types appears.
Allows you to configure the paper type for
Tray 2 or optional Tray 3, 4, or 5. The default
on page 85 for a complete list of available
types.
X = 2 or optional 3, 4, or 5
Manage supplies menu
Use this menu to configure how the product alerts you when supplies are approaching the estimated
end of life.
To display: Press the Home button , and then select the MANAGE SUPPLIES menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Menu item
Sub-menu item
Values
Description
AT VERY LOW
BLACK CARTRIDGE
STOP
Select what the product should
do when the print cartridge is very
near the end of its estimated life.
PROMPT TO CONTINUE*
CONTINUE
STOP: The product stops until
you replace the cartridge.
PROMPT TO CONTINUE: The
product stops until you clear the
prompt message. After the
prompt message is cleared, there
will not be another message
indicating that the supply needs
to be replaced.
CONTINUE: The product
provides an alert message, but it
continues printing. There will not
be another message indicating
that the supply needs to be
replaced.
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Menu item
Sub-menu item
Values
Description
COLOR CARTRIDGES
STOP
Select what the product should
do when the print cartridge is very
near the end of its estimated life.
PROMPT TO CONTINUE*
CONTINUE
STOP: The product stops until
you replace the cartridge.
PRINT IN BLACK
PROMPT TO CONTINUE: The
product stops until you clear the
prompt message.
CONTINUE: The product
provides an alert message, but it
continues printing.
PRINT IN BLACK: The product
prints in black when a color
cartridge is near the end of its
estimated life.
TRANSFER KIT
STOP
STOP: The product stops until
you replace the transfer kit.
PROMPT TO CONTINUE*
CONTINUE
PROMPT TO CONTINUE: The
product stops until you clear the
prompt message.
CONTINUE: The product
provides an alert message, but it
continues printing.
FUSER KIT
STOP
STOP: The product stops until
you replace the fuser kit.
PROMPT TO CONTINUE*
CONTINUE
PROMPT TO CONTINUE: The
product stops until you clear the
prompt message.
CONTINUE: The product
provides an alert message, but it
continues printing.
TONER COLLECTION UNIT
STOP*
STOP: The product stops until
you replace the toner collection
unit.
PROMPT TO CONTINUE
CONTINUE
PROMPT TO CONTINUE: The
product stops until you clear the
prompt message.
CONTINUE: The product
provides an alert message, but it
continues printing.
NOTE: Using a Toner
collection unit after a prompt or
alert message might result in
toner leakage, especially when
replacing the Toner collection
unit.
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Control panel menus 17
Menu item
Sub-menu item
Values
Description
USER DEFINED LOW
YELLOW CARTRIDGE
MAGENTA CARTRIDGE
CYAN CARTRIDGE
BLACK CARTRIDGE
TRANSFER KIT
Range from 0–100%
Use the arrow buttons to enter
the percentage of estimated
cartridge life at which you want
the product to alert you that the
cartridge is low.
Range from 0–100%
Default is 2%
Use the arrow buttons to enter
the percentage of estimated
cartridge life at which you want
the product to alert you.
FUSER KIT
Range from 0–100%
Default is 2%
Use the arrow buttons to enter
the percentage of estimated
cartridge life at which you want
the product to alert you.
SUPPLY MESSAGES
LOW MESSAGE
ON*
Select how the product displays
the supply information.
OFF
LOW MESSAGE: Determines
whether or not a low supply
message is displayed on the
control panel.
LEVEL GAUGE
ON*
LEVEL GAUGE: Determines
whether or not a supply level
gauge appears on the control
panel.
OFF
APPROXIMATE PAGES
ON*
APPROXIMATE PAGES:
Determines whether or not the
approximate pages remaining is
displayed in the low supply
messages.
OFF
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Menu item
Sub-menu item
Values
Description
RESTRICT COLOR USE
ENABLE COLOR*
COLOR IF ALLOWED
DISABLE COLOR
This menu item controls the
authorization of color printing.
DISABLE COLOR: All jobs sent
to the product print only in
monochrome.
ENABLE COLOR: All color
pages sent to the product print in
color.
COLOR IF ALLOWED: A
permissions database is
referenced to verify if color pages
are printed in color or
monochrome.
COLOR/BLACK MIX
AUTO*
These menu selections allow you
to balance the trade-off between
supply life and performance.
MOSTLY COLOR PAGES
MOSTLY BLACK PAGES
AUTO: The product software
uses an algorithm based on
printing data to achieve the best
output.
MOSTLY COLOR PAGES: This
selection provides the highest
performance. If most of the
printing is in color, this selection
will not negatively affect supply
life.
MOSTLY BLACK PAGES: This
selection conserves the most
supply life and is the best choice
if most of the printing is done in
black and white.
Configure device menu
The CONFIGURE DEVICE menu allows you to change the default printing settings, adjust the print
quality, change the system configuration and I/O options, and reset the default settings.
Printing menu
These settings affect only jobs without identified properties. Most jobs identify all of the properties and
override the values set from this menu.
To display: Press the Home button , select the CONFIGURE DEVICE menu, and then select the
PRINTING menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
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Control panel menus 19
Menu item
COPIES
Sub-menu item
Values
Description
Range: 1 - 32000
Allows you to set the default
number of copies for print jobs.
The default number is 1.
DEFAULT PAPER SIZE
A list of available sizes
appears. See Supported
Allows you to set the default
paper size.
DEFAULT CUSTOM PAPER
SIZE
UNIT OF MEASURE
Allows you to set the default size
for any custom print job that
does not specify the dimensions.
The default unit of measure is
MILLIMETERS.
●
●
●
X DIMENSION
Y DIMENSION
DUPLEX
OFF*
Allows you to enable or disable
two-sided printing.
ON
NOTE: This menu is available
only on models that have
automatic duplexing.
DUPLEX BINDING
OVERRIDE A4/LETTER
LONG EDGE*
Allows you to change the binding
edge for two-sided printing.
SHORT EDGE
NOTE: This menu is available
only on models that have
automatic duplexing.
NO
Allows you to set the product to
print an A4 job on letter-size
paper when no tray is configured
for A4 paper, or to print on A4-
size paper when no tray is
YES*
configured for letter paper.
MANUAL FEED
COURIER FONT
OFF*
Setting this option to ON makes
MANUAL FEED the default for
jobs that do not select a tray. The
Autoselect option in the printer
driver overrides this option.
ON
REGULAR*
Allows you to select a version of
the Courier font.
DARK
The DARK setting is an internal
Courier font available on HP
LaserJet Series III printers and
older.
WIDE A4
NO *
Allows you to change the
printable area of A4 paper. If you
select NO, the printable area is
seventy-eight 10-pitch
YES
characters on a single line. If you
select YES, the printable area is
eighty 10-pitch characters on a
single line.
20 Chapter 2 Control panel menus
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Menu item
Sub-menu item
Values
Description
PRINT PS ERRORS
OFF*
Allows you to select to print PS
error pages.
ON
PRINT PDF ERRORS
OFF*
Allows you to select to print PDF
error pages.
ON
PCL sub-menu
This menu configures settings for the printer control language.
To display: Press the Home button , select the CONFIGURE DEVICE menu, select the PRINTING
menu, and then select the PCL menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Item
Values
Description
FORM LENGTH
ORIENTATION
Range: 5-128 lines
PORTRAIT*
Sets vertical spacing for default paper size. The default is 60.
Allows you to set the default page orientation to portrait or
landscape.
LANDSCAPE
FONT SOURCE
FONT NUMBER
FONT PITCH
A list of available font sources Selects the font source. The default is INTERNAL.
displays.
Range: 0-102
The product assigns a number to each font and lists the
numbers on the PCL font list. The default is 0.
Range: 0.44-99.99
Range: 4.00-999.75
Selects the font pitch. This item might not appear, depending
on the font selected. The default is 10.00.
FONT POINT SIZE
SYMBOL SET
Selects the font point size. The default is 12.00.
A list of available symbol sets Selects any one of several available symbol sets at the
displays.
product control panel. A symbol set is a unique grouping of
all the characters in a font. PC-8 or PC-850 is recommended
for line-draw characters. The default is PC-8.
APPEND CR TO LF
NO*
Select YES to append a carriage return to each line-feed that
is encountered in backward-compatible PCL jobs (pure text,
no job control). Some environments indicate a new line by
only the line-feed control code. Use this option to append the
required carriage return to each line feed.
YES
ENWW
Control panel menus 21
Item
Values
Description
SUPPRESS BLANK PAGES NO*
When generating your own PCL, extra form feeds are
included that would cause a blank page to be printed. Select
YES for form feeds to be ignored if the page is blank.
YES
MEDIA SOURCE MAPPING
STANDARD*
CLASSIC
The PCL5 MEDIA SOURCE MAPPING command selects an
input tray by a number that maps to the various available
trays and feeders.
The STANDARD numbering is based on newer
HP LaserJet printers with updated changes to the
numbering of trays and feeders.
●
The CLASSIC numbering is based on HP LaserJet 4
●
printers and earlier models.
22 Chapter 2 Control panel menus
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Print Quality menu
To display: Press the Home button , select the CONFIGURE DEVICE menu, and then select the
PRINT QUALITY menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Item
Sub-item
Sub-item
Values
Description
ADJUST COLOR
HIGHLIGHTS
CYAN DENSITY
Range from +5 to
–5. Default is 0.
Adjust the darkness or lightness of highlights
on a printed page. Lower values represent
lighter highlights on a printed page, and
higher values represent darker highlights on
a printed page.
MAGENTA
DENSITY
YELLOW DENSITY
BLACK DENSITY
CYAN DENSITY
MIDTONES
Range from +5 to
–5. Default is 0.
Adjust the darkness or lightness of midtones
on a printed page. Lower values represent
lighter midtones on a printed page, and
higher values represent darker midtones on
a printed page.
MAGENTA
DENSITY
YELLOW DENSITY
BLACK DENSITY
CYAN DENSITY
SHADOWS
Range from +5 to
–5. Default is 0.
Adjust the darkness or lightness of shadows
on a printed page. Lower values represent
lighter shadows on a printed page, and
higher values represent darker shadows on
a printed page.
MAGENTA
DENSITY
YELLOW DENSITY
BLACK DENSITY
RESTORE COLOR
VALUES
Restore the color settings by resetting the
density values of each color.
SET REGISTRATION
For each tray, setting the registration shifts
the margin alignment to center the image on
the page from top to bottom and from left to
right. You can also align the image on the
front with the image printed on the back.
ADJUST TRAY <X>
Perform the alignment procedure for each
tray.
When it creates an image, the product scans
across the page from side to side as the
sheet feeds from top to bottom into the
product.
PRINT TEST PAGE
Print a test page and instructions for setting
the registration of the image location.
ENWW
Control panel menus 23
Item
Sub-item
Sub-item
X1 SHIFT
Y1 SHIFT
X2 SHIFT
Y2 SHIFT
Values
Description
Range: -5 mm to
+5 mm
The scan direction is referred to as X. X1 is
the scan direction for a single-sided page or
for the second side of a two-sided page. X2
is the scan direction for the first side of a two-
sided page.
The feed direction is referred to as Y. Y1 is
the feed direction for a single-sided page or
for the second side of a two-sided page. Y2
is the feed direction for the first side of a two-
sided page.
AUTO SENSE MODE TRAY 1 SENSING
FULL SENSING
Sets the sensing option for Tray 1 for paper
types using AUTO SENSE mode.
EXPANDED
SENSING*
When FULL SENSING is selected, the
product senses every page and switches
modes accordingly. The product can
distinguish light paper, plain paper, heavy
paper, glossy paper, tough paper, or
transparencies. Using this mode
TRANSPARENCY
ONLY
significantly reduces print speed. Use it only
when you are printing on mixed paper types.
When EXPANDED SENSING is selected,
the product senses only the first page and
assumes the rest of the pages are the same
type. The product can distinguish light
paper, plain paper, heavy paper, glossy
paper, tough paper, or transparencies.
When TRANSPARENCY ONLY is selected,
the product senses only the first page. The
product can distinguish transparencies from
other paper types.
TRAY <X> SENSING
EXPANDED
Sets the sensing option for Trays 2-5 for
SENSING*
paper types using AUTO SENSE mode.
TRANSPARENCY
ONLY
When EXPANDED SENSING is selected,
the product senses only the first few pages
and assumes the rest of the pages are the
same type. The product can distinguish light
paper, plain paper, heavy paper, glossy
paper, tough paper, or transparencies. The
product senses the paper type when you
turn it on and after you open and close a tray.
When TRANSPARENCY ONLY is selected,
the product senses only the first page. The
product can distinguish transparencies from
other paper types.
24 Chapter 2 Control panel menus
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Item
Sub-item
Sub-item
Values
Description
ADJUST PAPER
TYPES
A list of paper types
displays.
PRINT MODE
A list of print modes Configure the print mode that is associated
displays.
with each media type.
RESISTANCE
MODE
HUMIDITY MODE
PRE-ROTATION
MODE
FUSER TEMP
MODE
PAPER CURL
MODE
RESTORE MODES
Use this feature to return all paper type-
mode settings to the factory-default settings.
OPTIMIZE
A list of available
options displays.
Allows you to optimize various print modes
to address print quality issues.
RESTORE OPTIMIZE
Use this feature to return all the settings in
the OPTIMIZE menu to the factory-default
values.
QUICK CALIBRATE
NOW
Performs a partial product calibration.
FULL CALIBRATE
NOW
Performs all product calibrations.
DELAY
CALIBRATION AT
WAKE/POWER-ON
NO
This menu controls the timing of the
calibration when the product wakes up or is
turned on.
YES*
Select NO to have the product calibrate
immediately when it wakes up or is
turned on. The product will not print any
jobs until it finishes calibrating.
●
Select YES to enable a product that is
asleep to accept print jobs before it
calibrates. It may start calibrating
before it has printed all the jobs it has
received. This option allows quicker
printing when coming out of sleep
mode or when you turn the product on,
but print quality might be reduced.
●
NOTE: For best results, allow the product
to calibrate before printing. Print jobs
performed before calibration might not be of
the highest quality.
RESOLUTION
Image REt 3600*
Sets the resolution at which the product
prints. The default value is Image REt
3600. Try the 1200x1200 dpi setting to
improve printing for detailed line work or
small text.
1200x1200 dpi
ENWW
Control panel menus 25
Item
Sub-item
Sub-item
Values
Description
EDGE CONTROL
OFF
The Edge Control setting determines how
edges are rendered. Edge control has two
components: adaptive halftoning and
trapping. Adaptive halftoning increases
edge sharpness. Trapping reduces the
effect of color-plane misregistration by
overlapping the edges of adjacent objects
slightly.
LIGHT
NORMAL*
MAXIMUM
OFF turns off both trapping and
adaptive halftoning.
●
●
●
LIGHT sets trapping at a minimal level,
and adaptive halftoning is on.
NORMAL is the default trapping
setting. Trapping is at a medium level
and adaptive halftoning is on.
MAXIMUM is the most aggressive
trapping setting. Adaptive halftoning is
on.
●
AUTO CLEANING
OFF*
ON
When auto-cleaning is on, the product prints
a cleaning page when the page count
reaches the CLEANING INTERVAL setting.
CLEANING
INTERVAL
500*
Specify the number of pages that are printed
before a cleaning page is automatically
printed. This item appears only when the
AUTO CLEANING option is set to ON.
1000
2000
5000
10000
20000
LETTER*
A4
AUTO CLEANING
SIZE
Specify the paper size that is used to print
the cleaning page. This item appears only
when the AUTO CLEANING option is set to
ON.
CREATE CLEANING
PAGE
Prints a page of instructions for cleaning
excess toner off the pressure roller in the
fuser.
NOTE: This option is available only for the
HP Color LaserJet CP4025n printer and the
HP Color LaserJet CP4525n printer.
PROCESS
CLEANING PAGE
Allows you to create and process a cleaning
page for cleaning the pressure roller in the
fuser. When the cleaning process runs, a
cleaning page is printed. This page can be
discarded.
NOTE: For the HP Color LaserJet
CP4025n printer and the HP Color LaserJet
CP4525n printer, you must first select the
CREATE CLEANING PAGE option.
26 Chapter 2 Control panel menus
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System setup menu
Use the SYSTEM SETUP menu to change product-configuration defaults such as sleep mode, product
personality (language), and jam recovery.
To display: Press the Home button , select the CONFIGURE DEVICE menu, and then select the
SYSTEM SETUP menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Item
Sub-item
DATE
Values
Description
DATE/TIME
- - - - /[MMM]/[DD] YEAR =
[YYYY]/- - - /[DD] MONTH=
[YYYY]/[MMM]/- - DAY=
YYYY/MMM/DD*
Allows you to set the correct date.
The range for the year is 2008 to
2037.
DATE FORMAT
Allows you to choose the order in
which the year, month, and day
appear in the date.
MMM/DD/YYYY
DD/MMM/YYYY
TIME
- - :[MM] [PM] HOUR =
[HH]: - - [PM] MINUTE=
[HH]:[MM] - - AM/PM=
Allows you to select from various
configurations for the TIME format.
Different wizards appear
depending on the TIME FORMAT
selected.
TIME FORMAT
12 HOUR*
Allows you to select 12 HOUR or
24 HOUR format.
24 HOUR
JOB STORAGE LIMIT
JOB HELD TIMEOUT
Continuous value
Range: 1–100
Default = 32
Allows you to specify the number
of Quick Copy jobs that can be
stored on the product. The default
value is 32. The maximum allowed
value is 100.
OFF*
Allows you to set the amount of
time that Quick Copy jobs are kept
before being automatically deleted
from the queue. This menu item
only appears when a hard disk is
installed.
1 HOUR
4 HOURS
1 DAY
1 WEEK
AUTO
SHOW ADDRESS
TRAY BEHAVIOR
This item determines whether the
product’s IP address is shown on
the display with the Ready
message.
OFF*
Use this menu to control how the
product handles paper trays and
related prompts at the control
panel.
ENWW
Control panel menus 27
Item
Sub-item
Values
Description
USE REQUESTED TRAY
EXCLUSIVELY*
FIRST
USE REQUESTED TRAY handles
jobs that have specified a specific
input tray. Two options are
available:
EXCLUSIVELY: The product
never selects a different tray
when the user has indicated
that a specific tray should be
used, even if that tray is
empty.
●
FIRST: The product can pull
from another tray if the
●
specified tray is empty, even
though the user specifically
indicated a tray for the job.
MANUALLY FEED PROMPT ALWAYS*
UNLESS LOADED
This option controls whether a
manual feed message should
appear when the type or size for a
job does not match the size or type
configured for Tray 1. Two options
are available:
ALWAYS: A prompt always
appears before printing a
manual-feed job.
●
UNLESS LOADED: A
message appears only if the
multipurpose tray is empty or
does not match the size or
type of the job.
●
PS DEFER MEDIA
ENABLED*
This option affects how paper is
handled when printing from an
Adobe PS print driver.
DISABLED
ENABLED uses HP’s paper-
handling model.
●
●
DISABLED uses the Adobe
PS paper-handling model.
SIZE/TYPE PROMPT
DISPLAY*
This option controls whether the
tray configuration message
DO NOT DISPLAY
appears whenever a tray is closed.
Two options are available:
DISPLAY: This option shows
the tray configuration
●
message when a tray is
closed. You can configure the
tray size or type directly from
this message.
DO NOT DISPLAY: This
option prevents the tray
configuration message from
automatically appearing.
●
28 Chapter 2 Control panel menus
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Item
Sub-item
Values
Description
USE ANOTHER TRAY
ENABLED*
DISABLED
This option turns on or off the
control-panel prompt to select
another tray when the specified
tray is empty.
ALTERNATIVE
LETTERHEAD MODE
ON
When this option is ON you can
load letterhead or preprinted paper
the same way for every job,
whether printing on one or both
sides of the page.
OFF*
NOTE: This option is available
only for models that have
automatic duplexing.
DUPLEX BLANK PAGES
AUTO*
This option controls how the
product handles two-sided jobs
(duplexing). Two options are
available:
YES
AUTO: Enables Smart
Duplexing, which instructs
the product not to process
both sides if the second side
is blank. Letterhead and
prepunched paper types are
exceptions. This can improve
print speed.
●
YES: Disables Smart
Duplexing and forces the
duplexer to flip the sheet of
paper even if it is printed on
only one side.
●
NOTE: This option is available
only for models that have
automatic duplexing.
IMAGE ROTATION
STANDARD *
ALTERNATE
1 MINUTE
Select the ALTERNATE setting if
you are having trouble aligning
images on preprinted forms.
SLEEP DELAY
Reduces power consumption
when the product has been
inactive for the selected period.
3 MINUTES
5 MINUTES
10 MINUTES
15 MINUTES
30 MINUTES*
45 MINUTES
60 MINUTES
90 MINUTES
2 HOURS
NOTE: The SLEEP MODE
setting in the RESETS menu must
be on.
ENWW
Control panel menus 29
Item
Sub-item
Values
OFF*
Description
WAKE TIME
<DAY OF THE WEEK>
Select the CUSTOM option to
configure the daily wake time for
the product to avoid warm-up or
calibration time. Select a day of the
week, set the wake time for that
day, and then choose whether the
wake time should be applied to all
days of the week.
CUSTOM
OPTIMUM SPEED/ENERGY
USAGE
FASTER FIRST PAGE*
SAVE ENERGY
Controls the fuser cool down
behavior.
FASTER FIRST PAGE: The fuser
maintains power and the first page
processes faster for any new job
that is sent to the product.
SAVE MORE ENERGY
SAVE MOST ENERGY
SAVE ENERGY: The fuser
reduces power when it is idle.
SAVE MORE ENERGY: The fuser
reduces more power than the
SAVE ENERGY option.
SAVE MOST ENERGY: The fuser
is turned off and it gradually cools
to room temperature. The SAVE
MOST ENERGY option takes the
longest time to print the first page.
DISPLAY BRIGHTNESS
PERSONALITY
Range is –10 through 10.
Sets the brightness of the control
panel display. The default is 0. This
item also controls the viewing
angle at which the display is
visible.
AUTO*
PCL
PDF
PS
Sets the default personality to
automatic switching, PCL, PDF, or
PS modes.
CLEARABLE WARNINGS
JOB*
ON
Sets whether a warning is cleared
on the control panel or when
another job is sent.
JOB: The warning message
disappears at the end of the
job.
●
ON: The warning message
remains until you press the
OK button.
●
30 Chapter 2 Control panel menus
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Item
Sub-item
Values
OFF
Description
AUTO CONTINUE
Determines product behavior
when the system generates an
Auto Continuable error.
ON*
ON: Allows the product to
continue printing.
●
●
OFF: Stops the product from
printing until the error is
cleared by the user.
JAM RECOVERY
AUTO*
OFF
Sets whether the product will
attempt to reprint pages after a
jam. If you select AUTO, the
product reprints pages if enough
memory is available for full-speed
two-sided printing.
ON
RAM DISK
AUTO*
Sets how the RAM disk feature is
configured. This is only available if
there is no hard disk installed and
the printer has at least 8 MB of
memory.
OFF
If the AUTO setting is enabled, the
product determines the optimal
RAM disk size based on the
amount of available memory.
If the OFF setting is enabled, the
RAM disk is disabled, but a
minimal RAM disk is still active.
LANGUAGE
A listing of available languages
appears.
Sets the language. The default
language is ENGLISH.
ENWW
Control panel menus 31
I/O menu
Items on the I/O (input/output) menu affect the communication between the product and the computer.
If the product contains an HP Jetdirect print server, you can configure basic networking parameters by
using this submenu. You can also configure these and other parameters through HP Web Jetadmin or
the embedded Web server.
To display: Press the Home button , select the CONFIGURE DEVICE menu, and then select the I/
O menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Item
Sub-item
Values
Description
I/O TIMEOUT
Range: 5 - 300
Allows you to set the product I/O
TIMEOUT in seconds. The default
is 15 seconds.
Use this setting to adjust timeout
for the best performance. If data
from other ports appears in the
middle of your print job, increase
the timeout value.
EMBEDDED JETDIRECT MENU See the next table for a list of options.
Table 2-1 Embedded Jetdirect menu
Item
Sub-item
Sub-item
ENABLE
Sub-item
YES*
Description
INFORMATION
PRINT SEC PAGE
YES: Prints a page that contains the current
security settings on the HP Jetdirect print
server.
NO
NO: A security settings page is not printed.
ON: Enable the TCP/IP protocol.
TCP/IP
ON*
OFF
OFF: Disable the TCP/IP protocol.
HOST NAME
An alphanumeric string, up to 32 characters,
used to identify the product. This name is
listed on the HP Jetdirect configuration page.
The default host name is NPIxxxxxx, where
xxxxxx is the last six digits of the LAN
hardware (MAC) address.
32 Chapter 2 Control panel menus
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Table 2-1 Embedded Jetdirect menu (continued)
Item
Sub-item
Sub-item
Sub-item
BOOTP
DHCP*
Description
IPV4 SETTINGS
CONFIG METHOD
Specifies the method that TCP/IPv4
parameters will be configured on the
HP Jetdirect print server.
AUTO IP
MANUAL
Use BOOTP (Bootstrap Protocol) for
automatic configuration from a BootP server.
Use DHCP (Dynamic Host Configuration
Protocol) for automatic configuration from a
DHCPv4 server. If selected and a DHCP
lease exists, DHCP RELEASE and DHCP
RENEW menus are available to set DHCP
lease options.
Use AUTO IP for automatic link-local IPv4
addressing. An address in the form
169.254.x.x is assigned automatically.
If you set this option to MANUAL, use the
MANUAL SETTINGS menu to configure
TCP/IPv4 parameters.
MANUAL
SETTINGS
IP ADDRESS
(Available only if CONFIG METHOD is set to
MANUAL) Configure parameters directly
from the product control panel:
SUBNET MASK
DEFAULT
GATEWAY
IP ADDRESS: The unique IP address
(n.n.n.n) of the product, where n is a value
from 0 to 255.
SUBNET MASK: The subnet mask (n.n.n.n)
for the product, where n is a value from 0 to
255.
DEFAULT GATEWAY: The IP address of the
gateway or router used for communications
with other networks.
DEFAULT IP
AUTO IP*
Specify the IP address to default to when the
print server is unable to obtain an IP address
from the network during a forced TCP/IP
reconfiguration (for example, when manually
configured to use BootP or DHCP).
LEGACY
NOTE: This feature assigns a static IP
address that might interfere with a managed
network.
AUTO IP: A link-local IP address 169.254.x.x
is set.
LEGACY: The address 192.0.0.192 is set,
consistent with older HP Jetdirect products.
DHCP RELEASE
NO*
This menu appears if CONFIG METHOD is
set to DHCP and a DHCP lease for the print
server exists.
YES
NO: The current DHCP lease is saved.
YES: The current DHCP lease and the leased
IP address are released.
ENWW
Control panel menus 33
Table 2-1 Embedded Jetdirect menu (continued)
Item
Sub-item
Sub-item
Sub-item
NO*
Description
DHCP RENEW
This menu appears if CONFIG METHOD is
set to DHCP and a DHCP lease for the print
server exists.
YES
NO: The print server does not request to
renew the DHCP lease.
YES: The print server requests to renew the
current DHCP lease.
PRIMARY DNS
Specify the IP address (n.n.n.n) of a Primary
DNS Server.
SECONDARY DNS
Specify the IP address (n.n.n.n) of a
Secondary Domain Name System (DNS)
Server.
IPV6 SETTINGS
ENABLE
ON
Use this item to enable or disable IPv6
operation on the print server.
OFF*
OFF: IPv6 is disabled.
ON: IPv6 is enabled.
ADDRESS
MANUAL
SETTINGS
Use this item to enable and manually
configure a TCP/IPv6 address.
ENABLE
ADDRESS
ENABLE: Choose ON to enable manual
configuration, or OFF to disable manual
configuration. The default is OFF.
●
●
ADDRESS: Use this item to type a 32
hexadecimal digit IPv6 node address that
uses the colon hexadecimal syntax.
DHCPV6 POLICY
ROUTER
SPECIFIED
ROUTER SPECIFIED: The stateful auto-
configuration method to be used by the print
server is determined by a router. The router
specifies whether the print server obtains its
address, its configuration information, or both
from a DHCPv6 server.
ROUTER
UNAVAILABLE*
ALWAYS
ROUTER UNAVAILABLE: If a router is not
available, the print server should attempt to
obtain its stateful configuration from a
DHCPv6 server.
ALWAYS: Whether or not a router is
available, the print server always attempts to
obtain its stateful configuration from a
DHCPv6 server.
PRIMARY DNS
Use this item to specify an IPv6 address for a
primary DNS server that the print server
should use.
SECONDARY DNS
Use this item to specify an IPv6 address for a
secondary DNS server that the print server
should use.
34 Chapter 2 Control panel menus
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Table 2-1 Embedded Jetdirect menu (continued)
Item
Sub-item
Sub-item
Sub-item
Description
PROXY SERVER
Specifies the proxy server to be used by
embedded applications in the product. A
proxy server is typically used by network
clients for Internet access. It caches Web
pages, and provides a degree of Internet
security, for those clients.
To specify a proxy server, enter its IPv4
address or fully-qualified domain name. The
name can be up to 255 octets.
For some networks, you might need to
contact your Internet Service Provider (ISP)
for the proxy server address.
PROXY PORT
IDLE TIMEOUT
Type the port number used by the proxy
server for client support. The port number
identifies the port reserved for proxy activity
on your network, and can be a value from 0
to 65535.
IDLE TIMEOUT: The time period, in seconds,
after which an idle TCP print data connection
is closed (default is 270 seconds, 0 disables
the timeout).
IPX/SPX
ENABLE
ON*
ON: Enable the IPX/SPX protocol.
OFF: Disable the IPX/SPX protocol.
OFF
FRAME TYPE
AUTO*
EN_8023
EN_II
Selects the frame-type setting for your
network.
AUTO: Automatically sets and limits the
frame type to the first one detected.
EN_8022
EN_SNAP
EN_8023, EN_II, EN_8022, and EN_SNAP
are frame-type selections for Ethernet
networks.
APPLETALK
DLC/LLC
ENABLE
ON*
OFF
ON*
OFF
Configures an AppleTalk network.
ENABLE
ON: Enable the DLC/LLC protocol.
OFF: Disable the DLC/LLC protocol.
SECURITY
SECURE WEB
HTTPS REQUIRED* For configuration management, specify
whether the embedded Web server will
HTTPS OPTIONAL
accept communications using HTTPS
(Secure HTTP) only, or both HTTP and
HTTPS.
HTTPS REQUIRED: For secure, encrypted
communications, only HTTPS access is
accepted. The print server will appear as a
secure site.
HTTPS OPTIONAL: Access using either
HTTP or HTTPS is permitted.
ENWW
Control panel menus 35
Table 2-1 Embedded Jetdirect menu (continued)
Item
Sub-item
IPSEC
Sub-item
Sub-item
KEEP
Description
Specify the IPSec status on the print server.
DISABLE*
KEEP: IPSec status remains the same as
currently configured.
DISABLE: IPSec operation on the print
server is disabled.
802.1X
RESET
Specify whether the 802.1X settings on the
print server are reset to the factory defaults.
KEEP*
RESET: The 802.1X settings are reset to the
factory defaults.
KEEP: The current 802.1X settings are
maintained.
RESET SECURITY
YES
Specify whether the current security settings
on the print server will be saved or reset to
factory defaults.
NO*
YES: Security settings are reset to factory
defaults.
NO: The current security settings are
maintained.
DIAGNOSTICS
EMBEDDED TESTS
This menu provides tests to help diagnose
network hardware or TCP/IP network
connection problems.
Embedded tests help to identify whether a
network fault is internal or external to the
product. Use an embedded test to check
hardware and communication paths on the
print server. After you select and enable a test
and set the execution time, you must select
EXECUTE to initiate the test.
Depending on the execution time, a selected
test runs continuously until either the product
is turned off, or an error occurs and a
diagnostic page is printed.
LAN HW TEST
YES
CAUTION: Running this embedded test will
erase your TCP/IP configuration.
NO*
This test performs an internal loopback test.
An internal loopback test will send and
receive packets only on the internal network
hardware. There are no external
transmissions on your network.
Select YES to choose this test, or NO to not
choose it.
HTTP TEST
YES
This test checks operation of HTTP by
retrieving predefined pages from the product,
and tests the embedded Web server.
NO*
Select YES to choose this test, or NO to not
choose it.
36 Chapter 2 Control panel menus
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Table 2-1 Embedded Jetdirect menu (continued)
Item
Sub-item
Sub-item
Sub-item
YES
Description
SNMP TEST
This test checks operation of SNMP
communications by accessing predefined
SNMP objects on the product.
NO*
Select YES to choose this test, or NO to not
choose it.
DATA PATH TEST
YES
This test helps to identify data path and
corruption problems on an HP postscript level
3 emulation product. It sends a predefined PS
file to the product, However, the test is
paperless; the file will not print.
NO*
Select YES to choose this test, or NO to not
choose it.
SELECT ALL
TESTS
YES
Use this item to select all available embedded
tests.
NO*
Select YES to choose all tests. Select NO to
select individual tests.
EXECUTION TIME
[H]
Use this item to specify the length of time (in
hours) that an embedded test will be run. You
can select a value from 0 to 24 hours. If you
select zero (0), the test runs indefinitely until
an error occurs or the product is turned off.
Data gathered from the HTTP, SNMP, and
Data Path tests is printed after the tests have
completed.
EXECUTE
YES
NO: Do not initiate the selected tests.
YES: Initiate the selected tests.
NO*
PING TEST
This test is used to check network
communications. This test sends link-level
packets to a remote network host, then waits
for an appropriate response. To run a ping
test, set the following items:
DEST TYPE
IPV4
IPV6
Specify whether the target product is an IPv4
or IPv6 node.
DEST IPV4
DEST IPV6
PACKET SIZE
Type the IPv4 address.
Type the IPv6 address.
Specify the size of each packet, in bytes, to
be sent to the remote host. The minimum is
64 (default) and the maximum is 2048.
TIMEOUT
COUNT
Specify the length of time, in seconds, to wait
for a response from the remote host. The
default is 1 and the maximum is 100.
Specify the number of ping test packets to
send for this test. Select a value from 0 to 100.
The default is 4. To configure the test to run
continuously, select 0.
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Control panel menus 37
Table 2-1 Embedded Jetdirect menu (continued)
Item
Sub-item
Sub-item
Sub-item
YES
Description
PRINT RESULTS
If the ping test was not set for continuous
operation, you can choose to print the test
results. Select YES to print results. If you
select NO, results are not printed.
NO*
EXECUTE
YES
Specify whether to initiate the ping test.
Select YES to initiate the test, or NO to not
run the test.
NO*
PING RESULTS
Use this item to view the ping test status and
results using the control panel display. You
can select the following items:
PACKETS SENT
Shows the number of packets (0 - 65535)
sent to the remote host since the most recent
test was initiated or completed. The default is
0.
PACKETS
RECEIVED
Shows the number of packets (0 - 65535)
received from the remote host since the most
recent test was initiated or completed. The
default is 0.
PERCENT LOST
Shows the percent (0 to 100) of ping test
packets that were sent with no response from
the remote host since the most recent test
was initiated or completed. The default is 0.
RTT MIN
Shows the minimum detected roundtrip-time
(RTT), from 0 to 4096 milliseconds, for packet
transmission and response. The default is 0.
RTT MAX
Shows the maximum detected roundtrip-time
(RTT), from 0 to 4096 milliseconds, for packet
transmission and response. The default is 0.
RTT AVERAGE
Shows the average round-trip-time (RTT),
from 0 to 4096 milliseconds, for packet
transmission and response. The default is 0.
PING IN
PROGRESS
YES
NO*
YES
NO*
Shows whether a ping test is in progress.
YES indicates a test in progress, and NO
indicates that a test completed or was not run.
REFRESH
When viewing the ping test results, this item
updates the ping test data with current
results. Select YES to update the data, or
NO to maintain the existing data. However, a
refresh automatically occurs when the menu
times out or you manually return to the main
menu.
LINK SPEED
The link speed and communication mode of
the print server must match the network. The
available settings depend on the product and
installed print server. Select one of the
following link configuration settings:
CAUTION: If you change the link setting,
network communications with the print server
and network product might be lost.
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Table 2-1 Embedded Jetdirect menu (continued)
Item
Sub-item
Sub-item
Sub-item
Description
AUTO*
The print server uses auto-negotiation to
configure itself with the highest link speed
and communication mode allowed. If auto-
negotiation fails, either 100TX HALF or 10T
HALF is set depending on the detected link
speed of the hub/switch port. (A 1000T half-
duplex selection is not supported.)
10T HALF
10 Mbps, half-duplex operation.
10 Mbps, full-duplex operation.
100 Mbps, half-duplex operation.
100 Mbps, full-duplex operation.
10T FULL
100TX HALF
100TX FULL
100TX AUTO
Limits auto-negotiation to a maximum link
speed of 100 Mbps.
1000T FULL
1000 Mbps, full-duplex operation.
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Control panel menus 39
Resets menu
The RESETS menu allows you to reset factory settings, and disable or enable sleep mode.
To display: Press the Home button , select the CONFIGURE DEVICE menu, and then select the
RESETS menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Item
Sub-item
Values
Description
RESTORE FACTORY
SETTINGS
Allows you to clear the page
buffer, remove all perishable
personality data, reset the
printing environment, and return
most settings to factory defaults.
CALIBRATION RESET
SLEEP MODE
Resets calibration values on the
formatter.
OFF
If SLEEP MODE is OFF, the
product will never enter power
save mode and no asterisk will
appear next to any item when
the user enters the menu item
SLEEP DELAY.
ON*
Diagnostics menu
The DIAGNOSTICS menu allows you to run tests that can help you identify and solve problems with
the product.
To display: Press the Home button , and then select the DIAGNOSTICS menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Item
Sub-item
Values
Description
PRINT EVENT LOG
Prints a report containing the last
50 entries in the product’s event
log, starting with the most recent.
SHOW EVENT LOG
Displays the last 50 events, starting
with the most recent.
PQ TROUBLESHOOTING
Prints a page that includes
instructions, pages for each color,
a demo page, and a configuration
page. These pages can help isolate
print-quality problems.
PRINT DIAGNOSTICS
PAGE
Prints a page that can assist in
diagnosing product problems.
DISABLE CARTRIDGE
CHECK
This item allows you to remove a
print cartridge to help determine
which cartridge is the source of a
problem.
40 Chapter 2 Control panel menus
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Item
Sub-item
Values
Description
PAPER PATH SENSORS
Performs a test on each of the
product’s sensors to determine if
they are working correctly and
displays the status of each sensor.
PAPER PATH TEST
Tests the paper-handling features
of the product, such as the
configuration of the trays.
PRINT TEST PAGE
SOURCE
Generates a page for testing the
paper-handling features. You must
define the path for the test in order
to test specific paper paths.
ALL TRAYS
TRAY 1
TRAY 2*
TRAY 3
TRAY 4
TRAY 5
OFF
Specifies whether the test page is
printed from all trays or from a
specific tray.
DUPLEX
COPIES
Determines whether the duplexer
is included in the test.
ON
NOTE: This option is available
only for models that have an
automatic duplexer.
1*
Determines how many pages
should be sent from the specified
source as part of the test.
10
50
100
500
MANUAL SENSOR TEST
Performs tests to determine
whether the paper path sensors are
operating correctly.
MANUAL SENSOR TEST
2
Performs additional tests to
determine whether the paper path
sensors are operating correctly.
COMPONENT TEST
A list of available components
appears.
Activate individual parts
independently to isolate noise,
leaking, and other hardware
issues.
PRINT/STOP TEST
Range is 0 - 60,000 milliseconds.
The default is 0.
Isolates print quality faults more
accurately by stopping the product
in mid-print cycle, which allows you
to see where the image begins to
degrade. This causes a jam
message that might need to be
manually cleared. A service
representative should perform this
test.
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Control panel menus 41
Item
Sub-item
Values
Description
COLOR BAND TEST
PRINT TEST PAGE
Prints a color band test page that is
used to identify arcing in the high-
voltage power supply.
COPIES
Range is 1 to 30. The default value Specify how many copies of the
is 1. internal page are printed.
Service menu
The SERVICE menu is locked and requires a PIN for access. This menu is intended for use by authorized
service personnel.
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Supported operating systems for Windows
The product supports the following Windows operating systems:
Windows XP (32-bit and 64-bit)
●
●
●
●
●
Windows Server 2003 (32-bit and 64-bit)
Windows Server 2008 (32-bit and 64-bit)
Windows Vista (32-bit and 64-bit)
Windows 7 (32-bit and 64-bit)
44 Chapter 3 Software for Windows
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Supported printer drivers for Windows
HP PCL 6 (this is the default printer driver)
●
●
●
HP postscript emulation Universal Print Driver (HP UPD PS)
HP PCL 5 Universal Print Driver (HP UPD PCL 5)
The printer drivers include online Help that has instructions for common printing tasks and also describes
the buttons, checkboxes, and drop-down lists that are in the printer driver.
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Supported printer drivers for Windows 45
Select the correct printer driver for Windows
Printer drivers provide access to the product features and allow the computer to communicate with the
product (using a printer language). The following printer drivers are available at www.hp.com/go/
HP PCL 6 driver
Provided as the default driver. This driver is automatically installed unless you
select a different one.
●
Recommended for all Windows environments
●
●
Provides the overall best speed, print quality, and product-feature support for
most users
Developed to align with the Windows Graphic Device Interface (GDI) for the
best speed in Windows environments
●
●
●
●
Might not be fully compatible with third-party and custom software programs
that are based on PCL 5
Recommended for printing with Adobe® software programs or with other highly
graphics-intensive software programs
HP UPD PS driver
HP UPD PCL 5
Provides support for printing from postscript emulation needs, or for postscript
flash font support
Recommended for general office printing in Windows environments
Compatible with previous PCL versions and older HP LaserJet products
The best choice for printing from third-party or custom software programs
●
●
●
●
The best choice when operating with mixed environments, which require the
product to be set to PCL 5 (UNIX, Linux, mainframe)
Designed for use in corporate Windows environments to provide a single driver
for use with multiple printer models
●
●
Preferred when printing to multiple printer models from a mobile Windows
computer
HP Universal Print Driver (UPD)
The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to
virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on
proven HP print driver technology and has been tested thoroughly and used with many software
programs. It is a powerful solution that performs consistently over time.
The HP UPD communicates directly with each HP product, gathers configuration information, and then
customizes the user interface to show the product’s unique, available features. It automatically enables
features that are available for the product, such as two-sided printing and stapling, so you do not need
to enable them manually.
46 Chapter 3 Software for Windows
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UPD installation modes
Traditional mode
Use this mode if you are installing the driver from a CD for a single computer.
●
●
When installed from the CD that comes with the product, UPD operates like
traditional printer drivers. It operates with a specific product.
If you use this mode, you must install UPD separately for each computer and
for each product.
●
●
●
●
Dynamic mode
To use this mode, download UPD from the Internet. See www.hp.com/go/
upd.
Dynamic mode allows you touse a single driver installation, so you can discover
and print to HP products in any location.
Use this mode if you are installing UPD for a workgroup.
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Select the correct printer driver for Windows 47
Priority for print settings
Changes to print settings are prioritized depending on where the changes are made:
NOTE: The names of commands and dialog boxes might vary depending on your software program.
Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed here override settings changed
anywhere else.
●
●
●
●
●
Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed in the Print dialog box have a lower
priority and usually do not override changes made in the Page Setup dialog box.
Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open
the printer driver. Settings changed in the Printer Properties dialog box usually do not override
settings anywhere else in the printing software. You can change most of the print settings here.
Default printer driver settings: The default printer driver settings determine the settings used in
all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog
boxes.
Printer control panel settings: Settings changed at the printer control panel have a lower priority
than changes made anywhere else.
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Change printer-driver settings for Windows
Change the settings for all print jobs until the software program is closed
1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
The steps can vary; this procedure is most common.
Change the default settings for all print jobs
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu
view): Click Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu
view): Click Start, click Settings, and then click Printers.
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and
Sound click Printer.
Windows 7: Click Start, and then click Devices and Printers.
2. Right-click the driver icon, and then select Printing Preferences.
Change the product configuration settings
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu
view): Click Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu
view): Click Start, click Settings, and then click Printers.
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and
Sound click Printer.
Windows 7: Click Start, and then click Devices and Printers.
2. Right-click the driver icon, and then select Properties or Printer properties.
3. Click the Device Settings tab.
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Change printer-driver settings for Windows 49
Remove software for Windows
Windows XP
1. Click Start, Control Panel, and then Add or Remove Programs.
2. Find and select the product from the list.
3. Click the Change/Remove button to remove the software.
Windows Vista
1. Click Start, Control Panel, and then Programs and Features.
2. Find and select the product from the list.
3. Select the Uninstall/Change option.
Windows 7
1. Click Start, Control Panel, and then under the Programs heading, click Uninstall a program.
2. Find and select the product from the list.
3. Select the Uninstall option.
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Supported utilities for Windows
HP Web Jetadmin
HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize
product use, control color costs, secure products, and streamline supplies management by enabling
remote configuration, proactive monitoring, security troubleshooting, and reporting of printing and
imaging products.
To download a current version of HP Web Jetadmin and for the latest list of supported host systems,
When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a
supported Web browser (such as Microsoft® Internet Explorer) by navigating to the HP Web Jetadmin
host.
HP Embedded Web Server
The product is equipped with the HP Embedded Web Server, which provides access to information
about product and network activities. This information appears in a Web browser, such as Microsoft
Internet Explorer, Netscape Navigator, Apple Safari, or Mozilla Firefox.
The HP Embedded Web Server resides on the product. It is not loaded on a network server.
The HP Embedded Web Server provides an interface to the product that anyone who has a network-
connected computer and a standard Web browser can use. No special software is installed or
configured, but you must have a supported Web browser on your computer. To gain access to the
HP Embedded Web Server, type the IP address for the product in the address line of the browser. (To
find the IP address, print a configuration page. For more information about printing a configuration page,
For a complete explanation of the features and functionality of the HP Embedded Web Server, see Use
HP Easy Printer Care
HP Easy Printer Care software is a program that you can use for the following tasks:
Check the product status
●
●
●
●
●
●
●
Check the supplies status and use HP SureSupply to shop online for supplies
Set up alerts
View product usage reports
View product documentation
Gain access to troubleshooting and maintenance tools
Use HP Proactive Support to routinely scan your printing system and to prevent potential problems.
HP Proactive Support can update software, firmware, and HP printer drivers.
You can view HP Easy Printer Care software when the product is directly connected to your computer
or when it is connected to a network.
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Supported utilities for Windows 51
Supported operating systems
Microsoft Windows XP, Service Pack 2 (32-bit and 64-bit)
●
●
Microsoft Windows Server 2003, Service Pack 1 (32-bit
and 64-bit)
Microsoft Windows Server 2008 (32-bit and 64-bit)
Microsoft Windows Vista (32-bit and 64-bit)
Microsoft Windows 7 (32-bit and 64-bit)
Microsoft Internet Explorer 6.0 or 7.0
●
●
●
●
Supported browsers
provides updated information about supported browsers and a list of HP products that support HP Easy
Printer Care software.
For more information about using HP Easy Printer Care software, see Use the HP Easy Printer Care
52 Chapter 3 Software for Windows
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54 Chapter 3 Software for Windows
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Software for Mac
Supported operating systems for Mac
The product supports the following Mac operating systems:
Mac OS X 10.4, 10.5, 10.6, and later
●
NOTE: For Mac OS X 10.4 and later, PPC and Intel® Core™ Processor Macs are supported.
Supported printer drivers for Mac
The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, Printer Dialog
Extensions (PDEs), and the HP Utility for use with Mac OS X computers. The HP printer PPD and PDE
files, in combination with the built-in Apple PostScript printer drivers, provide full printing functionality
and access to specific HP printer features.
Remove software from Mac operating systems
You must have administrator rights to remove the software.
1. Open System Preferences.
2. Select Print & Fax.
3. Highlight the product.
4. Click the minus (-) symbol.
5. Delete the print queue, if necessary.
6. Delete the .GZ file from the following hard-drive folder:
Mac OS X 10.4: Library/Printers/PPDs/Contents/Resources/<lang>.lproj,
●
where <lang> is the two-letter language code for the language that you are using.
Mac OS X 10.5 and 10.6: Library/Printers/PPDs/Contents/Resources
●
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Priority for print settings for Mac
Changes to print settings are prioritized depending on where the changes are made:
NOTE: The names of commands and dialog boxes might vary depending on your software program.
Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed here might override settings changed
anywhere else.
●
●
●
●
Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed in the Print dialog box have a lower
priority and do not override changes made in the Page Setup dialog box.
Default printer driver settings: The default printer driver settings determine the settings used in
all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog
boxes.
Printer control panel settings: Settings changed at the printer control panel have a lower priority
than changes made anywhere else.
Change printer-driver settings for Mac
Change the settings for all print jobs Change the default settings for all
Change the product configuration
settings
until the software program is closed
print jobs
1. On the File menu, click the Print
1. On the File menu, click the Print
Mac OS X 10.4
button.
button.
1.
From the Apple menu , click the
2. Change the settings that you want 2. Change the settings that you want
System Preferences menu and
then click the Print & Fax icon.
on the various menus.
on the various menus.
3. On the Presets menu, click the
Save As... option and type a name
for the preset.
2. Click the Printer Setup button.
3. Click the Installable Options
menu.
These settings are saved in the
Presets menu. To use the new settings,
you must select the saved preset option
every time you open a program and print.
Mac OS X 10.5 and 10.6
1.
From the Apple menu , click the
System Preferences menu and
then click the Print & Fax icon.
2. Select the product in the left side of
the window.
3. Click the Options & Supplies
button.
4. Click the Driver tab.
5. Configure the installed options.
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Software for Mac 57
Software for Mac computers
HP Utility for Mac
Use the HP Utility to set up product features that are not available in the printer driver.
You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected to
a TCP/IP-based network.
Open the HP Printer Utility
Mac OS X 10.4
1. Open the Finder, click Applications, click Utilities, and then double-click
Printer Setup Utility.
2. Select the product that you want to configure, and then click Utility.
1. From the Printer Browser menu, click Printer Utility.
-or-
Mac OS X 10.5 and 10.6
From the Print Queue, click the Utility icon.
HP Utility features
The HP Utility consists of pages that you open by clicking in the Configuration Settings list. The
following table describes the tasks that you can perform from these pages.
Menu
Item
Description
Information And
Support
Supplies Status
Shows the product supplies status and provides links for online
supplies-ordering.
Device Information
HP Support
Shows information about the currently selected product.
Provides access to technical assistance, online supplies ordering,
online registration, and recycling and return information.
Color Usage
Shows the total pages printed, the number of pages printed in color,
and the number of pages printed in black only.
File Upload
Transfers files from the computer to the product.
Upload Fonts
Transfers font files from the computer to the product.
Changes the default tray settings.
Printer Settings
Trays Configuration
Duplex Mode
Turns on the automatic two-sided printing mode.
Stored Jobs
Manages print jobs that are stored on the product hard disk.
Configures the product to send e-mail notices for certain events.
Configures the network settings, such as the IPv4 and IPv6 settings.
E-mail Alerts
Network Settings
Supplies Management
Configures how the product should behave when supplies are nearing
the end of their estimated life.
Restrict Color
Configures color-printing restrictions for specific users and software
programs.
NOTE: This option is available only after you open the View menu
and select the Show Advanced option.
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Menu
Item
Description
Protect Direct Ports
Additional Settings
Disables printing over USB or parallel ports.
Provides access to the embedded Web server.
Supported utilities for Mac
HP Embedded Web Server
The product is equipped with an embedded Web server, which provides access to information about
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Software for Mac 59
Print with Mac
Create and use printing presets with Mac
Use printing presets to save the current printer driver settings for reuse.
Create a printing preset
1. On the File menu, click the Print option.
2. Select the driver.
3. Select the print settings that you want to save for reuse.
4. In the Presets menu, click the Save As... option, and type a name for the preset.
5. Click the OK button.
Use printing presets
1. On the File menu, click the Print option.
2. Select the driver.
3. In the Presets menu, select the printing preset.
NOTE: To use printer-driver default settings, select the standard option.
Resize documents or print on a custom paper size with Mac
Mac OS X 10.4, 10.5, and 10.6
1. On the File menu, click the Page Setup option.
2. Select the product, and then select the correct settings for the Paper Size and
Orientation options.
Mac OS X 10.5 and 10.6
1. On the File menu, click the Print option.
2. Click the Page Setup button.
Use one of these methods.
3. Select the product, and then select the correct settings for the Paper Size and
Orientation options.
1. On the File menu, click the Print option.
2. Open the Paper Handling menu.
3. In the Destination Paper Size area, click the Scale to fit paper size box, and
then select the size from the drop-down list.
Print a cover page with Mac
1. On the File menu, click the Print option.
2. Select the driver.
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3. Open the Cover Page menu, and then select where to print the cover page. Click either the Before
Document button or the After Document button.
4. In the Cover Page Type menu, select the message that you want to print on the cover page.
NOTE: To print a blank cover page, select the standard option from the Cover Page Type menu.
Use watermarks with Mac
1. On the File menu, click the Print option.
2. Open the Watermarks menu.
3. From the Mode menu, select the type of watermark to use. Select the Watermark option to print
a semi-transparent message. Select the Overlay option to print a message that is not transparent.
4. From the Pages menu, select whether to print the watermark on all pages or on the first page only.
5. From the Text menu, select one of the standard messages, or select the Custom option and type
a new message in the box.
6. Select options for the remaining settings.
Print multiple pages on one sheet of paper with Mac
1. On the File menu, click the Print option.
2. Select the driver.
3. Open the Layout menu.
4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet
(1, 2, 4, 6, 9, or 16).
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
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Print with Mac 61
Print on both sides of the page (duplex printing) with Mac
Use automatic duplex printing
1. Insert enough paper into one of the trays to accommodate the print job.
2. On the File menu, click the Print option.
3. Open the Layout menu.
4. From the Two-Sided menu, select a binding option.
Print on both sides manually
1. Insert enough paper into one of the trays to accommodate the print job.
2. On the File menu, click the Print option.
3. Open the Finishing menu, and click the Manual Duplex tab or open the Manual Duplex menu.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button. Follow the instructions in the pop-up window that appears on the computer
screen before replacing the output stack in Tray 1 for printing the second half.
6. Go to the product, and remove any blank paper that is in Tray 1.
7. Insert the printed stack face-up with the bottom edge feeding into the printer first in Tray 1. You
must print the second side from Tray 1.
8. If prompted, press the appropriate control-panel button to continue.
Store jobs with Mac
You can store jobs on the product so you can print them at any time. You can share stored jobs with
other users, or you can make them private.
1. On the File menu, click the Print option.
2. Open the Job Storage menu.
3. In the Job Storage Mode drop-down list, select the type of stored job.
Proof and Hold: This feature provides a quick way to print and proof one copy of a job and
then print more copies.
●
Personal Job: When you send a job to the product, the job does not print until you request it
at the product control panel. If you assign a personal identification number (PIN) to the job,
you must provide the required PIN at the control panel.
●
Quick Copy: If the optional hard disk is installed on the product, you can print the requested
number of copies of a job and then store a copy of the job on the optional hard disk. Storing
the job allows you to print additional copies of the job later.
●
●
Stored Job: If the optional hard disk is installed on the product, you can store a job such as
a personnel form, time sheet, or calendar on the product and allow other users to print the job
at any time. Stored jobs also can be protected by a PIN.
62 Chapter 4 Use the product with Mac
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4. To use a custom user name or job name, click the Custom button, and then enter the user name
or the job name.
Select which option to use if another stored job already has that name.
Use Job Name + (1 - 99)
Replace Existing File
Append a unique number to the end of the job name.
Overwrite the existing stored job with the new one.
5. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a
PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to print this
job, the product prompts them to enter this PIN number.
Set the color options with Mac
Use the Color Options menu or the Color/Quality Options menu to control how colors are interpreted
and printed from software programs.
1. On the File menu, click the Print option.
2. Select the driver.
3. Open the Color Options menu or the Color/Quality Options menu.
4. Open the Advanced menu, or select the appropriate tab.
5. Adjust the individual settings for text, graphics, and photographs.
Use the Services menu with Mac
If the product is connected to a network, use the Services menu to obtain product and supply-status
information.
1. On the File menu, click the Print option.
2. Open the Services menu.
3. To open the embedded Web server and perform a maintenance task, do the following:
a. Select the Device Maintenance tab.
b. Select a task from the drop-down list.
c. Click the Launch button.
4. To go to various support Web sites for this product, do the following:
a. Select the Services on the Web tab.
b. Select an option from the menu.
c. Click the Go! button.
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64 Chapter 4 Use the product with Mac
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Supported network operating systems
The following operating systems support network printing:
Windows 7 (32-bit and 64-bit)
●
●
●
●
●
●
●
Windows Vista (32-bit and 64-bit)
Windows Server 2008 (32-bit and 64-bit)
Windows XP (32-bit, Service Pack 2)
Windows XP (64-bit, Service Pack 1)
Windows Server 2003 (Service Pack 1, 32-bit and 64-bit)
Mac OS X 10.4, 10.5, 10.6, and higher
NOTE: Most network operating systems support a full software installation.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems
66 Chapter 5 Connect the product
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Connect with USB
This product supports a USB 2.0 connection. You must use an A-to-B type USB cable that is no longer
than 2 m (6.5 ft).
CAUTION: Do not connect the USB cable until the installation software prompts you to connect it.
CD installation
Windows
1. Quit all open programs on the computer.
2. Install the software from the CD, and follow the onscreen instructions.
3. When prompted, select the Connected directly to the computer option, and then click the
Install button.
4. When the software prompts you, connect the USB cable to the product and the computer.
5. At the end of the installation, click the Finish button.
6. On the Additional Options screen, you can install more software, or click the Exit button.
7. Print a page from any program to make sure that the software is correctly installed.
NOTE: If the installation failed, reinstall the software.
Mac
1. Install the software from the CD.
2. Click the product icon, and follow the onscreen instructions.
3. Click the Close button.
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Connect with USB 67
4. When the software prompts you, connect the USB cable to the product and the computer.
5. To configure the product software to recognize the installed accessories, complete these steps:
Mac OS X 10.4
1.
From the Apple menu , click the System Preferences menu and then
click the Print & Fax icon.
2. Click the Printer Setup button.
3. Click the Installable Options menu.
Mac OS X 10.5 and 10.6
1.
From the Apple menu , click the System Preferences menu and then
click the Print & Fax icon.
2. Select the product in the left side of the window.
3. Click the Options & Supplies button.
4. Click the Driver tab.
5. Configure the installed options.
NOTE: For Mac OS X 10.5 and 10.6, the installation procedure should
automatically configure the installed options.
6. Print a page from any program to make sure that the software is correctly installed.
NOTE: If the installation failed, reinstall the software.
Connect to a network
You can configure network parameters from the control panel, the HP Embedded Web Server, or for
most networks, from the HP Web Jetadmin software.
NOTE: HP Web Jetadmin software is not supported on Mac OS X operating systems.
For a complete list of supported networks and for instructions on configuring network parameters from
software, see the HP Jetdirect Embedded Print Server Administrator’s Guide. The guide comes with
products in which an HP Jetdirect embedded print server is installed.
Supported network protocols
The product supports the TCP/IP network protocol, the most widely used and accepted networking
protocol. Many networking services utilize this protocol. The following tables list the supported
networking services and protocols.
68 Chapter 5 Connect the product
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Table 5-1 Printing
Service name
Description
port9100 (Direct Mode)
Printing service
Printing service
Line printer daemon (LPD)
Advanced LPD (custom LPD queues)
Protocol and programs associated with line-printer spooling
services installed on TCP/IP systems.
FTP
TCP/IP utility for transferring data between systems.
WS Print
Uses the Microsoft Web Services for Devices (WSD) Print
services on the HP Jetdirect print server.
WS Discovery
Allows Microsoft WS discovery protocols on the HP Jetdirect
print server.
Table 5-2 Network device discovery
Service name
Description
SLP (Service Location Protocol)
Bonjour
Device-discovery protocol, used to help find and configure
network devices. Used primarily by Microsoft-based programs.
Device-discovery protocol, used to help find and configure
network devices. Used primarily by Apple Macintosh-based
programs.
Table 5-3 Messaging and management
Service name
Description
HTTP (Hyper Text Transfer Protocol)
Allows Web browsers to communicate with embedded Web
server.
EWS (embedded Web server)
Allows you to manage the product through a Web browser.
SNMP (Simple Network Management Protocol)
Used by network applications for product management. SNMP
v1, SNMP v3, and standard MIB-II (Management Information
Base) objects are supported.
LLMNR (Link Local Multicast Name Resolution)
TFTP Configuration
Specifies if the product responds to LLMNR requests over IPv4
and IPv6.
Allows you to use TFTP to download a configuration file
containing additional configuration parameters, such as SNMP
or non-default settings, for an HP Jetdirect print server.
Table 5-4 IP addressing
Service name
Description
DHCP (Dynamic Host Configuration Protocol)
For automatic IP address assignment. The product supports
IPv4 and IPv6. The DHCP server provides the product with an
IP address. Generally, no user intervention is required for the
product to obtain an IP address from a DHCP server.
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Connect to a network 69
Table 5-4 IP addressing (continued)
Service name
Description
BOOTP (Bootstrap Protocol)
For automatic IP address assignment. The BOOTP server
provides the product with an IP address. Requires the
administrator to input a product's MAC hardware address on
the BOOTP server for the product to obtain an IP address from
that server.
Auto IP
For automatic IP address assignment. If neither a DHCP
server nor a BOOTP server is present, the product uses this
service to generate a unique IP address.
Table 5-5 Security features
Service name
Description
IPsec/Firewall
Provides network-layer security on IPv4 and IPv6 networks. A
firewall provides simple control of IP traffic. IPsec provides
additional protection through authentication and encryption
protocols.
Kerberos
Allows you to exchange private information across an open
network by assigning a unique key, called a ticket, to each user
who logs on to the network. The ticket is then embedded in
messages to identify the sender.
SNMP v3
Employs a user-based security model for SNMP v3, which
provides user authentication and data privacy through
encryption.
Access control list (ACL)
SSL/TLS
Specifies the individual host systems, or networks of host
systems, that are allowed to access the HP Jetdirect print
server and the attached network product.
Allows you to transmit private documents via the Internet and
guarantee privacy and data integrity between the client and
server applications.
IPsec batch configuration
Provides network-layer security through the simple control of
IP traffic to and from the product. This protocol provides the
benefits of encryption and authentication and allows for
multiple configurations.
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Install the product on a wired network
Configure the IP address
1. Connect the network cable to the product and to the network.
2. Wait for 60 seconds before continuing. During this time, the network recognizes the product and
assigns an IP address or host name for the product.
3. At the product control panel, press the Home button
.
4. Press the down arrow to highlight the INFORMATION menu, and then press the OK button.
5. Press the down arrow to highlight the PRINT CONFIGURATION menu, and then press the
OK button.
6. Find the IP address on the Embedded Jetdirect page.
HP Color LaserJet CP4525 Printers
Embedded Jetdirect Page
7. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the
IP address. See Manually configure IPv4 TCP/IP parameters from the control panel
on page 75. Otherwise, the network configuration was successful.
IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must
manually configure the IP address. See Manually configure IPv6 TCP/IP parameters from the
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Connect to a network 71
Install the software
Windows
1. Quit all programs on the computer.
2. Install the software from the CD.
3. Follow the onscreen instructions.
4. When prompted, select the Connected via the Network option, and then click the Install button.
5. From the list of available printers, select the printer that has the correct IP address.
6. Click the Finish button.
7. On the Additional Options screen, you can install more software, or click the Exit button.
8. Print a page from any program to make sure that the software is correctly installed.
NOTE: If the installation failed, reinstall the software.
Mac
1. Quit all programs on the computer.
2. Install the software from the CD.
3. Click the product icon, and follow the onscreen instructions.
4. Click the Close button when the installation is complete.
5. At the computer, open the Apple menu , click the System Preferences menu, and then click the
Print & Fax icon.
6. Click the plus symbol (+).
By default, Mac OS X uses the Bonjour method to find the driver and add the product to the printer
pop-up menu. This method is best in most situations. If Mac OS X cannot find the HP printer driver,
an error message displays. Reinstall the software.
If you are connecting the product to a large network, you might need to use IP printing to connect
rather than Bonjour. Follow these steps:
a. Click the IP Printer button.
b. From the Protocol drop-down list, select the HP Jetdirect-Socket option. Enter the IP
address or host name for the product. From the Print Using drop-down list, select the product
model if one is not already selected.
7. To configure the product to recognize the installed accessories, complete these steps:
72 Chapter 5 Connect the product
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Mac OS X 10.4
1.
From the Apple menu , click the System Preferences menu and then
click the Print & Fax icon.
2. Click the Printer Setup button.
3. Click the Installable Options menu.
Mac OS X 10.5 and 10.6
1.
From the Apple menu , click the System Preferences menu and then
click the Print & Fax icon.
2. Select the product in the left side of the window.
3. Click the Options & Supplies button.
4. Click the Driver tab.
5. Configure the installed options.
NOTE: For Mac OS X 10.5 and 10.6, the installation procedure should
automatically configure the installed options.
8. Print a page from any program to make sure that the software is correctly installed.
NOTE: If the installation failed, reinstall the software.
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Connect to a network 73
Configure network settings
View or change network settings
Use the embedded Web server to view or change IP configuration settings.
1. Print a configuration page, and locate the IP address.
If you are using IPv4, the IP address contains only digits. It has this format:
●
xxx.xxx.xxx.xxx
If you are using IPv6, the IP address is a hexadecimal combination of characters and digits.
It has a format similar to this:
●
xxxx::xxxx:xxxx:xxxx:xxxx
2. To open the embedded Web server, type the IP address into the address line of a Web browser.
3. Click the Networking tab to obtain network information. You can change settings as needed.
Set or change the network password
Use the embedded Web server to set a network password or change an existing password.
1. Open the embedded Web server, click the Networking tab, and click the Security link.
NOTE: If a password has previously been set, you are prompted to type the password. Type the
password, and then click the Apply button.
2. Type the new password in the New Password box and in the Verify password box.
3. At the bottom of the window, click the Apply button to save the password.
74 Chapter 5 Connect the product
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Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.
1. Press the Home button
.
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. I/O
c. EMBEDDED JETDIRECT MENU
d. TCP/IP
e. IPV4 SETTINGS
f.
CONFIG METHOD
g. MANUAL
h. MANUAL SETTINGS
i.
IP ADDRESS, SUBNET MASK, or DEFAULT GATEWAY
3. Press the up arrow or the down arrow to increase or decrease the number for the first byte of
the IP address, subnet mask, or default gateway.
4. Press the OK button to move to the next set of numbers, or press the back arrow to move to the
previous set of numbers.
5. Repeat steps 3 and 4 until the IP address, subnet mask, or default gateway is complete, and then
press the OK button to save the setting.
6. Press the Home button
to return to the Ready state.
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Connect to a network 75
Manually configure IPv6 TCP/IP parameters from the control panel
Use the control-panel menus to manually set an IPv6 address.
1. Press the Home button
.
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. I/O
c. EMBEDDED JETDIRECT MENU
d. TCP/IP
e. IPV6 SETTINGS
f.
ADDRESS
g. MANUAL SETTINGS
h. ENABLE
i.
j.
ON
ADDRESS
3. Press the up arrow or the down arrow to select the first character of the address. Press the
OK button.
Repeat this process for each character in the address.
NOTE: You must press the OK button after entering each character.
4. Press the up arrow or the down arrow to select the stop character . Press the OK button.
5. Press the Home button
to return to the Ready state.
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Link speed and duplex settings
The link speed and communication mode of the print server must match the network. For most situations,
leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might
prevent the product from communicating with other network devices. If you need to make changes, use
the product control panel.
NOTE: Making changes to these settings causes the product to turn off and then on. Make changes
only when the product is idle.
1. Press the Home button
.
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. I/O
c. EMBEDDED JETDIRECT MENU
d. LINK SPEED
3. Press the down arrow to highlight one of the following options.
Setting
AUTO
Description
The print server automatically configures itself for the highest link speed and
communication mode allowed on the network.
10T HALF
10 megabytes per second (Mbps), half-duplex operation
10 Mbps, full-duplex operation
10T FULL
100TX HALF
100TX FULL
100TX AUTO
1000T FULL
100 Mbps, half-duplex operation
100 Mbps, full-duplex operation
Limits auto-negotiation to a maximum link speed of 100 Mbps
1000 Mbps, full-duplex operation
4. Press the OK button. The product turns off and then on.
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78 Chapter 5 Connect the product
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Understand paper use
This product supports a variety of paper and other print media in accordance with the guidelines in this
user guide. Paper or print media that does not meet these guidelines might cause poor print quality,
increased jams, and premature wear on the product.
For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do
not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend
the use of other brands of media because HP cannot control their quality.
It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory
results. This might be the result of improper handling, unacceptable temperature and/or humidity levels,
or other variables over which Hewlett-Packard has no control.
CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might
cause problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard
warranty or service agreements.
Special paper guidelines
This product supports printing on special media. Use the following guidelines to obtain satisfactory
results. When using special paper or print media, be sure to set the type and size in the printer driver
to obtain the best results.
CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise
dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper could damage the
product.
Media type
Do
Do not
Envelopes
Store envelopes flat.
Do not use envelopes that are
wrinkled, nicked, stuck together, or
otherwise damaged.
●
●
●
Use envelopes where the seam
extends all the way to the corner of
the envelope.
Do not use envelopes that have
clasps, snaps, windows, or coated
linings.
●
Use peel-off adhesive strips that
are approved for use in laser
printers.
●
Do not use self-stick adhesives or
other synthetic materials.
●
●
●
Labels
Use only labels that have no
exposed backing between them.
Do not use labels that have wrinkles
or bubbles, or are damaged.
●
Use labels that lie flat.
Do not print partial sheets of labels.
●
●
●
Use only full sheets of labels.
Transparencies
Use only transparencies that are
approved for use in color laser
printers.
Do not use transparent print media
not approved for laser printers.
●
Place transparencies on a flat
surface after removing them from
the product.
●
●
Letterhead or preprinted forms
Use only letterhead or forms
Do not use raised or metallic
letterhead.
●
approved for use in laser printers.
80 Chapter 6 Paper and print media
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Media type
Do
Do not
Heavy paper
Use only heavy paper that is
approved for use in laser printers
and meets the weight specifications
for this product.
Do not use paper that is heavier
●
●
than the recommended media
specification for this product unless
it is HP paper that has been
approved for use in this product.
Glossy or coated paper
Use only glossy or coated paper
that is approved for use in laser
printers.
Do not use glossy or coated paper
designed for use in inkjet products.
●
●
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Understand paper use 81
Change the printer driver to match the paper type and
size
Change the paper size and type (Windows)
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Select a size from the Paper size drop-down list.
5. Select a paper type from the Paper type drop-down list.
6. Click the OK button.
Change the paper size and type (Mac)
1. On the File menu in the software program, click the Print option.
2. In the Copies & Pages menu, click the Page Setup button.
3. Select a size from the Paper Size drop-down list, and then click the OK button.
4. Open the Finishing menu.
5. Select a type from the Media-type drop-down list.
6. Click the Print button.
82 Chapter 6 Paper and print media
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Supported paper sizes
NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing.
Table 6-1 Supported paper and print media sizes
Size and dimensions
Tray 1
Tray 2
Optional Trays 3,
4, and 5
Automatic duplex
printing
Letter
216 x 279 mm (8.5 x 11 in)
Legal
216 x 356 mm (8.5 x 14 in)
Executive
184 x 267 mm (7.24 x 10.51 in)
Statement
140 x 216 mm (5.5 x 8.5 in)
8.5 x 13
216 x 330 mm (8.5 x 13 in)
4 x 6
101.6 x 152.4 mm (4 x 6 in)
The HP postcard
media insert must
be installed.
10 x 15 cm
101.6 x 152.4 mm (4 x 6 in)
The HP postcard
media insert must
be installed.
5 x 7
127 x 188 mm (5 x 7 in)
5 x 8
127 x 203 mm (5 x 8 in)
A4
210 x 297 mm (8.27 x 11.69 in)
RA4
215 x 305 mm (8.46 x 12.01 in)
A5
148 x 210 mm (5.83 x 8.27 in)
A6
105 x 148 mm (4.13 x 5.82 in)
B5 (JIS)
182 x 257 mm (7.17 x 10.12 in)
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Supported paper sizes 83
Table 6-1 Supported paper and print media sizes (continued)
Size and dimensions
Tray 1
Tray 2
Optional Trays 3,
4, and 5
Automatic duplex
printing
B6 (JIS)
128 x 182 mm (5.03 x 7.16 in)
16K
195 x 270 mm (7.67 x 10.62 in)
184 x 260 mm (7.24 x 10.23 in)
197 x 273 mm (7.75 x 10.74 in)
Postcard (JIS)
100 x 148 mm (3.93 x 5.82 in)
DPostcard (JIS)
148 x 200 mm (5.82 x 7.87 in)
Custom
76 x 127 mm to 216 x 356 mm (3 x 5 in to 8.5 x 14 in)
Custom
148 x 210 mm to 216 x 356 mm (5.83 x 8.27 in to
8.5 x 14 in)
Envelope #9
98 x 225 mm (3.85 x 8.85 in)
Envelope #10
105 x 241 mm (4.13 x 9.48 in)
Envelope Monarch
98 x 191 mm (3.9 x 7.5 in)
Envelope B5
176 x 250 mm (6.92 x 9.84 in)
Envelope C5
162 x 229 mm (6.37 x 9.01 in)
Envelope C6
162 x 114 mm (6.37 x 4.48 in)
Envelope DL ISO
110 x 220 mm (4.33 x 8.66 in)
1
The product can print on 76 x 127 mm (3 x 5 in) size paper from Tray 1 for Extra Heavy (131-175 g/m2) and Cardstock
(176-220 g/m2) paper types.
84 Chapter 6 Paper and print media
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Supported paper types
Paper type
Tray 1
Tray 2
Optional Trays 3, 4, Automatic duplex
and 5
printing
Plain Paper
HP Matte (105 g/m2)
HP Matte (120 g/m2)
HP Matte (160 g/m2)
HP Matte (200 g/m2)
HP Soft Gloss (120 g/m2)
HP Glossy (130 g/m2)
HP Glossy (160 g/m2)
HP Glossy (220 g/m2)
Light (60–74 g/m2)
Midweight (96–110 g/m2)
Heavy (111–130 g/m2)
Extra Heavy (131–175 g/m2)
Cardstock (176–220 gm2)
Mid-weight glossy (96–110 g/m2)
Heavy glossy (111–130 g/m2)
Extra-heavy glossy (131–175 g/m2)
Card glossy (176–220 g/m2)
Color Transparency
Labels
Letterhead
Envelope
Preprinted
Prepunched
Colored
Bond
Recycled
Rough
HP Tough Paper
Opaque film
1
Trays 2, 3, 4, and 5 can print on this paper in some circumstances, but HP does not guarantee results.
The product can automatically print on both sides for this paper type in some circumstances, but HP does not guarantee
results.
2
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Supported paper types 85
Tray and bin capacity
Tray or bin
Paper type
Specifications
Quantity
Tray 1
Paper
Range:
Maximum stack height: 10 mm
(0.39 in)
60 g/m2 (16 lb) bond to 216 g/m2
(58 lb) bond
Equivalent to 100 sheets of 75 g/
m2 (20 lb) bond
Less than 60 g/m2 (16 lb) bond to
90 g/m2 (24 lb) bond
Envelopes
Labels
Up to 10 envelopes
Maximum 0.102 mm (0.004 in)
thick
Maximum stack height: 10 mm
(0.39 in)
Transparencies
Minimum 0.102 mm (0.004 in)
thick
Maximum stack height: 10 mm
(0.39 in)
Up to 50 sheets
Glossy paper
Paper
Range:
Maximum stack height: 10 mm
(0.39 in)
105 g/m2 (28 lb) bond to 220 g/
m2 (58 lb) bond
Up to 50 sheets
Tray 21
Range:
Maximum stack height: 56 mm
(2.2 in)
60 g/m2 (16 lb) bond to 220 g/m2
(59 lb) bond
Equivalent to 500 sheets of 75 g/
m2 (20 lb) bond
Maximum stack height for 10 x 15
cm (4 x 6 in) size paper: 15 mm
(0.59 in)
Transparencies
Glossy paper
Minimum 0.102 mm (0.004 in)
thick
Maximum stack height: 56 mm
(2.2 in)
Range:
Maximum stack height: 56 mm
(2.2 in)
105 g/m2 (28 lb) bond to 220 g/
m2 (58 lb) bond
Optional Trays 3, 4, and 51
Paper
Range:
Equivalent to 500 sheets of 75 g/
m2 (20 lb) bond
60 g/m2 (16 lb) bond to 220 g/m2
(59 lb) bond
Maximum stack height: 56 mm
(2.2 in)
Transparencies
Glossy paper
Minimum 0.102 mm (0.004 in)
thick
Maximum stack height: 56 mm
(2.2 in)
Range:
Maximum stack height: 56 mm
(2.2 in)
105 g/m2 (28 lb) bond to 220 g/
m2 (58 lb) bond
Up to 500 sheets of 75 g/m2
(20 lb) bond
Output bin
Paper
1
Trays 2, 3, 4, and 5 can print on bond paper heavier than 220 g/m2 (59 lb) in some circumstances, but HP does not guarantee
results.
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Paper orientation for loading trays
If you are using paper that requires a specific orientation, load it according to the information in the
following tables.
NOTE: The ALTERNATIVE LETTERHEAD MODE and IMAGE ROTATION settings affect the way
you load letterhead or preprinted paper. The following information depicts the default setting. For more
Paper orientation for loading Tray 1
Paper type
Image orientation
Duplex mode
How to load paper
Preprinted or letterhead
Portrait
1-sided printing
Face down
Bottom edge leading into the product
Automatic 2-sided printing
Face up
Bottom edge leading into the product
Landscape
1-sided printing
Face down
Top edge toward the back of the product
Automatic 2-sided printing
Face up
Top edge toward the back of the product
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Paper orientation for loading trays 87
Paper type
Image orientation
Duplex mode
How to load paper
Prepunched
Portrait or landscape
1- or 2-sided printing
Paper orientation for loading Tray 2 or optional Trays 3, 4, and 5
Paper type
Image orientation
Duplex mode
How to load paper
Face up
Preprinted or letterhead
Portrait
1-sided printing
Top edge at the left side of the tray
Automatic 2-sided printing
Face down
Top edge at the left side of the tray
Landscape
1-sided printing
Face up
Top edge toward the back of the product
Automatic 2-sided printing
Face down
Top edge toward the back of the product
Prepunched
Portrait or landscape
1- or 2-sided printing
Holes toward the back of the product
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3. Load paper in the tray.
4. Make sure the stack fits under the tabs on the
guides and does not exceed the load-level
indicators.
5. Adjust the side guides so that they lightly touch
the paper stack but do not bend it.
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Load Tray 2 and optional Trays 3, 4, and 5 with standard-size paper
1. Open the tray.
NOTE: Do not open the tray while it is in use.
2. Adjust the paper-length and paper-width
guides by squeezing the adjustment latches
and sliding the guides to the size of the paper
being used.
3. Load paper into the tray. Check the paper to
verify the guides lightly touch the stack, but do
not bend it.
NOTE: To prevent jams, do not overfill the
tray. Be sure the top of the stack is below the
tray full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or
the paper might jam.
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4. Close the tray.
5. The control panel shows the tray’s paper type
and size. If the configuration is not correct,
follow the instructions on the control panel to
change the size or type.
Load Tray 2 and optional Trays 3, 4, and 5 with custom-size paper
1. Open the tray.
2. Adjust the paper-length and paper-width
guides by squeezing the adjustment latches
and sliding the guides to the size of the paper
being used.
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3. Load paper into the tray. Check the paper to
verify the guides lightly touch the stack, but do
not bend it.
4. Close the tray.
5. The control panel prompts you to set the paper
size and type. Select the CUSTOM setting, and
then configure the X and Y dimensions of the
custom paper size.
NOTE: See the label in the paper tray, or the
following illustration, to determine the X and Y
dimensions.
Y
X
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Load Tray 2 with 10 x 15 cm (4 x 6 in) size paper
1. Open the tray.
2. Adjust the paper-length and paper-width
guides by squeezing the adjustment latches
and adjusting the guides to the fully opened
position.
3. Fit the HP postcard media insert into Tray 2 and
then slide the insert to the right until it snaps
into place.
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4. Load 10 x 15 cm (4 x 6 in) paper into the tray.
5. Adjust the paper-length and paper-width
guides by squeezing the adjustment latches
and adjusting the guides to the fully closed
position.
6. Close the tray.
7. The control panel prompts you to set the paper
size and type. Select 10 x 15 cm (4 x 6 in) size
paper.
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Configure trays
The product automatically prompts you to configure a tray for type and size in the following situations:
When you load paper into the tray
●
●
When you specify a particular tray or media type for a print job through the printer driver or a
software program and the tray is not configured to match the print-job’s settings
NOTE: The prompt does not appear if you are printing from Tray 1, and it is configured for the ANY
SIZE and ANY TYPE settings. In this situation, if the print job does not specify a tray, the product prints
from Tray 1, even if the paper size and type settings in the print job do not match the paper loaded in
Tray 1.
Configure a tray when loading paper
1. Load paper in the tray. Close the tray if you are using Tray 2, 3, 4, or 5.
2. The tray configuration message appears.
3. Press the back arrow to accept the size and type, or press the OK button to choose a different
paper size or paper type.
4. To modify the tray size configuration, press the down arrow to highlight the correct size, and then
press the OK button.
5. To modify the tray type configuration, press the down arrow to highlight the correct type, and
then press the OK button.
Configure a tray to match print job settings
1. In the software program, specify the source tray, the paper size, and the paper type.
2. Send the job to the product.
If the tray needs to be configured, the LOAD TRAY <X> [TYPE] [SIZE] message appears.
3. Load the tray with the specified type and size of paper, and then close the tray.
4. When the TRAY <X> SIZE = <Size> message appears, press the OK button to confirm the size.
5. When the TRAY<X> TYPE=<TYPE> message appears, press the OK button to confirm the type
and continue with the job.
Configure a tray by using the Paper Handling menu
You can also configure the trays for type and size without a prompt from the product.
1. Press the Home button
.
2. Press the down arrow to highlight the PAPER HANDLING menu, and then press the OK button.
3. Press the down arrow to highlight the size or type setting for the desired tray, and then press the
OK button.
4. Press the up arrow or the down arrow to highlight the size or type. If you select a custom size,
select the unit of measure, and then set the X dimension and the Y dimension.
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5. Press the OK button to save your selection.
6. Press the Home button to exit the menus.
Automatic paper sensing (auto-sense mode)
The automatic media type sensor functions when that tray is configured to the ANY TYPE or plain type
setting. It also functions when the PRINT MODE setting for that tray is set to the AUTO SENSE
MODE option.
After it has picked up paper from the tray, the product can detect overhead transparencies, paper weight,
and gloss level.
For more control, a specific type must be selected in the job or configured in a tray.
Auto-sense settings
Full sensing (Tray 1 only)
For each sheet of paper that it picks up from the tray, the product detects light paper,
plain paper, heavy paper, glossy paper, tough paper, and transparencies.
Expanded sensing
For the first few sheets of paper that it picks up from the tray, the product detects
light paper, plain paper, heavy paper, glossy paper, tough paper, and
transparencies. The product assumes the rest of the pages are of the same type.
Transparency only
The product distinguishes between transparencies and non-transparencies.
Select the paper by source, type, or size
In the Microsoft Windows operating system, three settings affect how the printer driver tries to pull media
when you send a print job. Source, Type, and Size settings appear in the Page Setup, Print, or Print
Properties dialog boxes in most software programs. Unless you change these settings, the product
automatically selects a tray using the default settings.
Source
To print by source, select a specific tray in the printer driver for the product to pull from. If you select a
tray that is configured for a type or size that does not match your print job, the product prompts you to
load the tray with the type or size of paper for your print job before printing it. When you load the tray,
the product begins printing.
Type and Size
Printing by type or size causes the product to pull from the tray that is loaded with the correct type
and size of paper.
●
Selecting paper by type rather than source helps protect special paper from accidental use.
●
●
Using the wrong setting might result in unsatisfactory print quality. Always print by type for special
print media, such as labels or transparencies.
Print by type or size for envelopes, if possible.
●
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To print by type or size, select the type or size from the Page Setup dialog box, the Print dialog
box, or the Print Properties dialog box, depending on the software program.
●
●
If you often print on a certain type or size of paper, configure a tray for that type or size. Then, when
you select that type or size as you print a job, the product automatically pulls paper from the tray
that is configured for that type or size.
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Get help for any printing option with Windows
1. Click the Help button to open the online Help.
Change the number of print copies with Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then select the number of copies.
Print colored text as black (grayscale) with Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Advanced tab.
4. Expand the Document Options section.
5. Expand the Printer Features section.
6. In the Print All Text as Black drop-down list, select the Enabled option.
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3. Click the Printing Shortcuts tab.
4. Select one of the shortcuts, and then click the
OK button.
NOTE: When you select a shortcut, the
corresponding settings change on the other
tabs in the printer driver.
Create printing shortcuts
1. On the File menu in the software program, click
Print.
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2. Select the product, and then click the
Properties or Preferences button.
3. Click the Printing Shortcuts tab.
4. Select an existing shortcut as a base.
NOTE: Always select a shortcut before
adjusting any of the settings on the right side of
the screen. If you adjust the settings and then
select a shortcut, all your adjustments are lost.
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5. Select the print options for the new shortcut.
6. Click the Save As button.
7. Type a name for the shortcut, and click the
OK button.
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Improve print quality with Windows
Select the page size with Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Select a size from the Paper size drop-down list.
Select a custom page size with Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the Custom button.
5. Type a name for the custom size, specify the dimensions, and click the OK button.
Select the paper type with Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper, and then click the paper type
that you are using.
Select the paper tray with Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Select a tray from the Paper source drop-down list.
Select the print resolution
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. In the Print Quality area, select the resolution from the first drop-down list.
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4. From the Paper type drop-down list, click the
More... option.
5. Expand the list of Type is: options.
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2. Select the product, and then click the
Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper type drop-down list, click the
More... option.
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5. Expand the list of Type is: options.
6. Expand the category of paper types that best
describes your paper.
NOTE: Labels and transparencies are in the
list of Other options.
7. Select the option for the type of paper you are
using, and click the OK button.
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4. In the Special pages area, click the Print
pages on different paper option, and then
click the Settings button.
5. In the Pages in document area, select either
the First or Last option.
6. Select the correct options from the Paper
source and Paper type drop-down lists. Click
the Add button.
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2. Select the product, and then click the
Properties or Preferences button.
3. Click the Effects tab.
4. Select the Print document on option, and then
select a size from the drop-down list.
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Add a watermark to a document with Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Effects tab.
4. Select a watermark from the Watermarks drop-down list.
Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark,
and then click the OK button.
5. To print the watermark on the first page only, select the First page only check box. Otherwise, the
watermark is printed on each page.
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Print on both sides (duplex) with Windows
load paper.
Manually print on both sides with Windows
NOTE: This information applies only to products that do not have an automatic duplexer.
1. On the File menu in the software program, click
Print.
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Finishing tab.
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4. Select the Print on both sides (manually)
check box. Click the OK button to print the first
side of the job.
5. Retrieve the printed stack from the output bin,
and place it with the printed-side facing up in
Tray 1.
6. On the control panel, press the OK button to
print the second side of the job.
Automatically print on both sides with Windows
NOTE: This information applies only to products that have an automatic duplexer.
1. On the File menu in the software program, click
Print.
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2. Select the product, and then click the
Properties or Preferences button.
3. Click the Finishing tab.
4. Select the Print on both sides check box.
Click the OK button to print the job.
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4. Select the Print on both sides check box.
5. In the Booklet layout drop-down list, click the
Left binding or Right binding option. The
Pages per sheet option automatically changes
to 2 pages per sheet.
Print on 10 x 15 cm (4 x 6 in) paper with Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper size drop-down list, select either the 4x6 or 10x15cm size.
5. From the Paper source drop-down list, select the Tray 2 option.
6. From the Paper type drop-down list, click the More... option.
7. Expand the list of Type is: options.
8. Expand the list of Photo/Cover 176-220g paper types, and select the paper type that you are
using.
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2. Select the product, and then click the
Properties or Preferences button.
3. Click the Finishing tab.
4. In the Orientation area, select the Portrait or
Landscape option.
To print the page image upside down, select
the Rotate by 180 degrees option.
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Use job storage features with Windows
The following job-storage modes are available for print jobs:
Proof and Hold: This feature provides a quick way to print and proof one copy of a job and then
print more copies.
●
Personal Job: When you send a job to the product, the job does not print until you request it at
the product control panel. If you assign a personal identification number (PIN) to the job, you must
provide the required PIN at the control panel.
●
Quick Copy: If the optional hard disk is installed on the product, you can print the requested number
of copies of a job and then store a copy of the job on the optional hard disk. Storing the job allows
you to print additional copies of the job later.
●
●
Stored Job: If the optional hard disk is installed on the product, you can store a job such as a
personnel form, time sheet, or calendar on the product and allow other users to print the job at any
time. Stored jobs also can be protected by a PIN.
CAUTION: If you turn off the product, all Quick Copy, Proof and Hold, and Personal Job types of
stored jobs are deleted. To permanently store the job and prevent the product from deleting it when
space is needed for something else, select the Stored Job option in the driver.
Create a stored job with Windows
1. On the File menu in the software program, click
Print.
2. Select the product, and then click the
Properties or Preferences button.
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3. Click the Job Storage tab.
4. Select a Job Storage Mode option.
Print a stored job
1. Press the Home button
.
2. Press the down arrow to highlight the
RETRIEVE JOB menu, and then press the
OK button.
3. Press the down arrow to highlight your user
name, and then press the OK button.
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4. Press the down arrow to highlight a job name,
and then press the OK button.
The PRINT or PRINT AND DELETE option is
highlighted.
NOTE: If you have stored more than one job
on the product, you have the option to print or
delete all of them at the same time.
5. Press the OK button to select the PRINT or
PRINT AND DELETE option.
6. If the job requires a PIN, press the up arrow
or the down arrow to enter the PIN, and then
press the OK button.
NOTE: If you use the up arrow or the down
arrow to enter the PIN, press the OK button
after each digit.
7. Press the OK button to select the COPIES
option.
8. To print the number of copies specified in the
driver when the job was stored, press the OK
button to select the JOB option.
To print more copies than were specified in the
driver when the job was stored, press the down
arrow to highlight the COPIES option, and
then press the OK button. Press the up arrow
or the down arrow to select the number of
copies, and then press the OK button. The
number of copies printed is the number of
copies specified in the driver multiplied by the
number of copies specified for the COPIES
option.
Delete a stored job
When you send a stored job, the product overwrites any previous jobs with the same user and job name.
If a job is not already stored under the same user and job name, and the product needs additional space,
the product might delete other stored jobs starting with the oldest. You can change the number of jobs
that can be stored from the RETRIEVE JOB menu on the product control panel.
You can delete a job from the control panel, from the HP Embedded Web Server, or from HP Web
Jetadmin. To delete a job from the control panel, use the following procedure:
1. Press the Home button
.
2. Press the down arrow to highlight the RETRIEVE JOB menu, and then press the OK button.
3. Press the down arrow to highlight your user name, and then press the OK button.
4. Press the down arrow to highlight a job name, and then press the OK button.
5. Press the down arrow to highlight the DELETE option, and then press the OK button.
6. If the job requires a PIN, press the up arrow or the down arrow to enter the PIN, and then press
the OK button.
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NOTE: If you use the up arrow or the down arrow to enter the PIN, press the OK button after
each digit.
7. Press the OK button to confirm that you want to delete the job.
Set job storage options with Windows
Print one copy for proof before printing all the copies
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Job Storage tab.
4. In the Job Storage Mode area, click the Proof and Hold option.
Temporarily store a personal job on the product and print it later
NOTE: The product deletes the job after you print it.
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Job Storage tab.
4. In the Job Storage Mode area, click the Personal Job option.
5. Optional: In the Make Job Private area, click the PIN to print option, and enter a 4-digit personal
identification number (PIN).
6. Print the job at any time from the product control panel.
Temporarily store a job on the product
NOTE: This option is available if the optional hard disk is installed in the product.
NOTE: The product stores the job until you turn the product off.
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Job Storage tab.
4. In the Job Storage Mode area, click the Quick Copy option.
The requested number of copies are printed immediately, and you can print more copies from the
product control panel.
Permanently store a job on the product
NOTE: This option is available if the optional hard disk is installed in the product.
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
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3. Click the Job Storage tab.
4. In the Job Storage Mode area, click the Stored Job option.
Make a permanently stored job private so that anyone who tries to print it must provide a PIN
NOTE: This option is available if the optional hard disk is installed in the product.
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Job Storage tab.
4. In the Job Storage Mode area, click the Stored Job option or the Personal Job option.
5. In the Make Job Private area, click the PIN to print option, and enter a 4-digit personal
identification number (PIN).
NOTE: To print the job or to delete it, you must provide the PIN at the product control panel.
Receive notification when someone prints a stored job
NOTE: Only the person who created the stored job receives notification. You do not receive notification
when someone prints a stored job that another person has created.
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Job Storage tab.
4. Select the job storage mode that you want.
5. In the Job Notifications Options area, click the Display Job ID when printing option.
Set the user name for a stored job
Follow this procedure to change the user name for a stored job.
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Job Storage tab.
4. Select the job storage mode that you want.
5. In the User Name area, click the User name option to use the Windows default user name. To
provide a different user name, click the Custom option and type the name.
Specify a name for the stored job
Follow this procedure to change the default name for a stored job.
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Job Storage tab.
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4. Select the job storage mode that you want.
5. To automatically generate the job name associated with the stored document, in the Job Name
area, click the Automatic option. The driver uses the document file name, if it is available. If the
document has no file name, the driver uses the software program name or a time stamp for the job
name.
To specify a job name, click the Custom option and type the name.
6. Select an option from the If job name exists drop-down list.
Select the Use Job Name + (1-99) option to add a number to the end of the existing name.
Select the Replace Existing File option to overwrite a job that already has that name.
●
●
Set color options with Windows
1. On the File menu in the software program, click
Print.
2. Select the product, and then click the
Properties or Preferences button.
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3. Click the Color tab.
4. Click the HP EasyColor check box to clear it.
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5. In the Color Options area, click the Manual
option, and then click the Settings button.
6. Adjust the general settings for Edge Control,
and settings for text, graphics, and
photographs.
Print special jobs with Windows
Print business graphics or marketing material
You can use this product to print marketing and sales material or other color documents on glossy paper.
To maximize the quality of this output you must do the following:
1. Choose the appropriate paper. See the following table.
2. At the product control panel, configure the paper tray for the correct paper type.
3. Select the corresponding settings in the printer driver.
Supported glossy paper
HP glossy paper product
Product code
Product size
Control panel and print
driver settings
HP Laser Presentation Paper, Q6541A
Soft Gloss
Letter
HP soft gloss 120g
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HP glossy paper product
Product code
Product size
Control panel and print
driver settings
HP Laser Presentation Paper, Q2546A
Glossy
Letter
HP glossy 130g
HP glossy 130g
HP soft gloss 120g
HP glossy 160g
HP glossy 160g
HP glossy 220g
HP glossy 220g
HP glossy 220g
HP glossy 220g
HP Laser Presentation Paper, Q2552A
Glossy
A4
HP Laser Professional Paper, Q6542A
Soft Gloss
A4
HP Laser Brochure Paper,
Glossy
Q6611A, Q6610A
Letter
HP Laser Superior Paper,
Glossy
Q6616A
A4
HP Laser Photo Paper,
Glossy
Q6607A, Q6608A
Q6614A
Letter
HP Laser Photo Paper,
Glossy
A4
HP Laser Photo Paper,
Glossy 4x6
Q8842A
101.6 x 152.4 mm (4 x 6 in)
101.6 x 152.4 mm (4 x 6 in)
HP Laser Photo Paper,
Glossy 10 cm x 15 cm
Q8843A
Print weatherproof maps and outdoor signs
The product can print durable, waterproof maps, signs, or menus by using HP Tough Paper. HP Tough
Paper is a waterproof, tear-proof, satin finish paper that retains rich, vibrant print color and clarity even
when exposed to heavy usage or weather. This avoids expensive and time-consuming lamination. To
maximize the quality of this output you must do the following:
Choose the appropriate paper. See the following table.
●
●
●
At the product control panel, configure the paper tray for the correct paper type.
Select the corresponding settings in the printer driver.
Supported tough paper
HP paper name
Product code
Product size
Control panel and print
driver settings
HP LaserJet Tough Paper
Q1298A
Q1298B
Letter
A4
HP Tough Paper
HP Tough Paper
HP LaserJet Tough Paper
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Set the duplex alignment
For documents that are printed on both sides, such as brochures, set the registration for the tray before
printing to ensure that the front and back of the page are aligned.
1. Press the Home button
.
2. Press the down arrow to highlight the CONFIGURE DEVICE menu, and then press the OK
button.
3. Press the down arrow to highlight the PRINT QUALITY menu, and then press the OK button.
4. Press the down arrow to highlight the SET REGISTRATION menu, and then press the OK button.
5. Press the down arrow to highlight the ADJUST TRAY <X> menu for the tray that you want to
adjust, and then press the OK button.
6. Press the down arrow to highlight the PRINT TEST PAGE setting, and then press the OK button.
7. Follow the instructions on the test page to complete the adjustment.
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Adjust color
Manage color by changing the settings on the Color tab (Windows) or the Color Options or Color/
Quality Options menu (Mac) in the printer driver.
Automatic
Setting color options to the default or Automatic setting typically produces the best possible print quality
for color documents. The default or Automatic color adjustment option optimizes the neutral-gray color
treatment, halftones, and edge enhancements for each element in a document. For more information,
see the printer driver online Help.
Print in Grayscale
Select the Print in Grayscale option (Windows) or the Print Color as Gray option (Mac) from the printer
driver to print a color document in black and white. This option is useful for printing color documents
that will be photocopied or faxed. The product uses the monochrome mode, which reduces use of the
color cartridges.
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Manual color adjustment
Manually set the color options to adjust the neutral-gray color treatment, halftones, and edge
enhancements for text, graphics, and photographs. To open the manual color adjustment options, follow
one of these procedures:
Windows: From the Color tab, click the HP EasyColor check box to clear it, click the Manual
button, and then click the Settings button.
●
Mac: Open the Advanced menu, or select the appropriate tab.
●
Manual color options
Use manual color options to adjust the Neutral Grays, Halftone, and Edge Control options for text,
graphics, and photographs.
Table 8-1 Manual color options
Setting description
Setting options
Halftone
Smooth provides better results for large, solid-filled print areas
●
and enhances photographs by smoothing color gradations. Select
this option when uniform and smooth area fills are the top priority.
Halftone options affect the color output resolution
and clarity.
Detail is useful for text and graphics that require sharp distinctions
among lines or colors, or images that contain a pattern or a high
level of detail. Select this option when sharp edges and details are
the top priority.
●
Neutral Grays
Black Only generates neutral colors (grays and black) by using
only black toner. This guarantees neutral colors without a color
cast. This setting is best for documents and grayscale viewgraphs.
●
●
●
The Neutral Grays setting determines the method for
creating gray colors used in text, graphics, and
photographs.
4-Color generates neutral colors (grays and black) by combining
all four toner colors. This method produces smoother gradients
and transitions to other colors, and it produces the darkest black.
Edge Control
Maximum is the most aggressive trapping setting. Adaptive
halftoning is on.
The Edge Control setting determines how edges are
rendered. Edge control has two components:
adaptive halftoning and trapping. Adaptive halftoning
increases edge sharpness. Trapping reduces the
effect of color-plane misregistration by overlapping
the edges of adjacent objects slightly.
Normal sets trapping at a medium level. Adaptive halftoning is on.
Light sets trapping at a minimal level. Adaptive halftoning is on.
Off turns off both trapping and adaptive halftoning.
●
●
●
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Adjust color 141
Use the HP EasyColor option for Windows
If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically
improves mixed-content documents that are printed from Microsoft Office programs. This technology
scans documents and automatically adjusts photographic images in .JPEG or .PNG format.
HP EasyColor technology enhances the entire image at one time, rather than dividing it into several
pieces, which results in improved color consistency, sharper details, and faster printing.
In the following example, the images on the left were created without using the HP EasyColor option.
The images on the right show the enhancements that result from using the HP EasyColor option.
The HP EasyColor option is enabled by default in the HP PCL 6 printer driver, so you do not need to
make manual color adjustments. To disable the option so you can manually adjust the color settings,
open the Color tab, and click the HP EasyColor check box to clear it.
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Match colors
The process of matching product output color to your computer screen is quite complex because printers
and computer monitors use different methods of producing color. Monitors display colors by light pixels
using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta,
yellow, and black) process.
Several factors can influence your ability to match printed colors to those on your monitor. These factors
include:
Paper
●
●
●
●
●
●
●
●
●
●
●
Printer colorants (inks or toners for example)
Printing process (inkjet, press, or laser technology for example)
Overhead lighting
Personal differences in perception of color
Software programs
Printer drivers
Computer operating system
Monitors and monitor settings
Video cards and drivers
Operating environment (humidity for example)
Keep the above factors in mind when colors on your screen do not perfectly match your printed colors.
For most users, the best method for matching colors on your screen to your product is to print sRGB
colors.
Sample book color matching
The process for matching product output to preprinted sample books and standard color references is
complex. In general, you can obtain a reasonably good match to a sample book if the inks used to create
the sample book are cyan, magenta, yellow, and black. These are usually referred to as process color
sample books.
Some sample books are created from spot colors. Spot colors are specially created colorants. Many of
these spot colors are outside of the range of the product. Most spot color sample books have companion
process sample books that provide CMYK approximations to the spot color.
Most process sample books will state which process standards were used to print the sample book. In
most cases they will be SWOP, EURO, or DIC. To get optimal color matching to the process sample
book, select the corresponding ink emulation from the product menu. If you cannot identify the process
standard, use SWOP ink emulation.
Print color samples
To use the color samples, select the color sample that is the closest match to the desired color. Use the
sample’s color value in your software program to describe the object you wish to match. Colors may
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Match colors 143
vary depending on paper type and the software program used. For more details on how to use the color
Use the following procedure to print color samples at the product using the control panel:
1. Press the Home button
.
2. Press the down arrow to highlight the INFORMATION menu, and press the OK button.
3. Press the down arrow to highlight either the PRINT RGB SAMPLES or the PRINT CMYK
SAMPLES option, and press the OK button.
PANTONE® color matching
PANTONE has multiple color matching systems. PANTONE MATCHING SYSTEM® is very popular
and uses solid inks to generate a wide range of color hues and tints. See www.hp.com/go/
with this product.
NOTE: PANTONE Colors generated might not match PANTONE-identified standards. Consult current
PANTONE Publications for accurate color.
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Advanced color use
The product provides automatic color features that generate excellent color results. Carefully designed
and tested color tables provide smooth, accurate color rendition of all printable colors.
The product also provides sophisticated tools for the experienced professional.
HP ColorSphere toner
HP designs the print system (printer, print cartridges, toner, and paper) to work together to optimize print
quality, product reliability, and user productivity. Original HP print cartridges contain HP ColorSphere
toner that is specifically matched to your printer so that it will produce a wide range of brilliant colors.
This helps you create professional looking documents that contain sharp, clear text and graphics and
realistic printed photos.
HP ColorSphere toner produces print-quality consistency and intensity you can depend on across a
wide range of papers. You can produce documents that help you make the right impression. Plus,
HP professional-quality everyday and specialty papers (including a wide variety of HP media types and
weights) are designed for the way you work.
HP ImageREt 3600
HP ImageREt 3600 print technology is a system of innovative technologies developed exclusively by
HP to deliver superior print quality. The HP ImageREt system sets itself apart from the industry by
integrating technology advancements and optimizing each element of the print system. Several
categories of HP ImageREt have been developed for a variety of user needs.
The system’s foundation is composed of key color laser technologies, including image enhancements,
smart supplies, and high-resolution imaging. As the level or category of ImageREt increases, these core
technologies are refined for more advanced system usage, and additional technologies are integrated.
HP offers superior image enhancements for general office documents and marketing collateral.
Optimized for printing on HP color laser high-gloss papers, HP Image REt 3600 provides superior results
on all supported media, and under a variety of environmental conditions.
Paper selection
For the best color and image quality, select the appropriate paper type from the control panel menu or
from the printer driver.
Color options
Color options automatically provide optimal color output. These options use object tagging, which
provides optimal color and halftone settings for different objects (text, graphics, and photos) on a page.
The printer driver determines which objects appear on a page and uses halftone and color settings that
provide the best print quality for each object.
In the Windows environment, the Automatic and Manual color options are on the Color tab in the printer
driver.
Standard red-green-blue (sRGB)
Standard red-green-blue (sRGB) is a worldwide color standard that HP and Microsoft developed as a
common color language for monitors, input devices (scanners and digital cameras), and output devices
(printers and plotters). It is the default color space used for HP products, Microsoft operating systems,
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Advanced color use 145
the World Wide Web, and most office software. The sRGB standard represents the typical Windows
monitor and is the convergence standard for high-definition television.
NOTE: Factors such as the type of monitor you use and the room lighting can affect the appearance
The latest versions of Adobe PhotoShop®, CorelDRAW®, Microsoft Office, and many other programs
use sRGB to communicate color. Because it is the default color space in Microsoft operating systems,
sRGB has been adopted broadly. When programs and devices use sRGB to exchange color information,
typical users experience greatly improved color matching.
The sRGB standard improves your ability to match colors between the product, the computer monitor,
and other input devices automatically, and eliminates the need to become a color expert.
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Print information pages
Information pages provide details about the product and its current configuration. Use the following
procedure to print the information pages:
1. Press the Home
button.
2. Press the down arrow to highlight the INFORMATION menu, and then press the OK button.
3. Press the down arrow to highlight the required information, and then press the OK button to print.
Item
Description
PRINT MENU MAP
Prints the control-panel menu map, which shows the layout and current
settings of the control-panel menu items.
PRINT CONFIGURATION
Prints the product configuration pages, which show the printer settings and
installed accessories.
PRINT SUPPLIES STATUS PAGE
Prints the approximate remaining life for the supplies; reports statistics on
total number of pages and jobs processed, serial number, page counts, and
maintenance information.
HP provides approximations of the remaining life for the supplies as a
customer convenience. The actual remaining supply levels might be different
than the approximations provided.
SUPPLIES STATUS
PRINT USAGE PAGE
Displays the approximate status of the print cartridges, transfer kit, fuser kit,
and toner collection unit in a scrollable list. Press the OK button to open help
for each item.
Prints a count of all paper sizes that have passed through the product; lists
whether they were simplex, duplex, monochrome, or color; and reports the
page count.
PRINT COLOR USAGE JOB LOG
PRINT DEMO PAGE
Prints the color-use statistics for the printer.
Prints a demonstration page.
PRINT RGB SAMPLES
Prints color samples for different RGB values. Use the samples as a guide
for matching printed colors.
PRINT CMYK SAMPLES
Prints color samples for different CMYK values. Use the samples as a guide
for matching printed colors.
PRINT FILE DIRECTORY
PRINT PCL FONT LIST
PRINT PS FONT LIST
Prints the name and directory of files stored in the product.
Prints the available PCL fonts.
Prints the available PS fonts.
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Use the HP Easy Printer Care software
Open the HP Easy Printer Care software
NOTE: HP Easy Printer Care is not compatible with Mac OS.
Use one of the following methods to open the HP Easy Printer Care software:
On the Start menu, select Programs, select Hewlett-Packard, select HP Easy Printer Care, and
then click Start HP Easy Printer Care.
●
●
●
In the Windows system tray (in the lower-right corner of the desktop), double-click the HP Easy
Printer Care icon.
Double-click the desktop icon.
HP Easy Printer Care software sections
HP Easy Printer Care software can provide information about multiple HP products that are on your
network as well as any products that are directly connected to your computer. Some of the items that
are in the following table might not be available for every product.
The Help button (?) in the upper-right corner of each page provides more detailed information about the
options on that page.
Section
Options
Device List tab
Devices list: Shows the products that you can select.
●
When you open the software, this is the
first page that appears.
NOTE: The product information appears either in list form or as icons,
depending on the setting for the View as option.
NOTE: To return to this page from any
tab, click My HP Printers in the left side
of the window.
The information on this tab includes current alerts for the product.
●
●
If you click a product in the list, the HP Easy Printer Care opens the
Overview tab for that product.
Compatible Printers
Provides a list of all the HP products that support HP Easy Printer Care software.
Find Other Printers window
Click the Find Other Printers link in the Devices list to open the Find Other
Printers window. The Find Other Printers window provides a utility that detects
other network printers so that you can add them to the My HP Printers list and then
monitor those products from your computer.
Add more products to the
My HP Printers list
Overview tab
Device Status section: This section shows product-identification information
and the product status. It indicates product-alert conditions, such as when a
print cartridge has reached is estimated end of life. After you correct a problem
●
Contains basic status information for the
product
with the product, click the refresh button
window to update the status.
in the upper-right corner of the
Supplies Status section: Shows detailed supplies status, such as the
estimated life remaining in the print cartridge and the status of the paper that
is loaded in each tray.
●
●
Supplies Details link: Opens the supplies status page to view more detailed
information about product supplies, ordering information, and recycling
information.
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Section
Options
Support tab
Device Status section: This section shows product-identification information
●
and the product status. It indicates product-alert conditions, such as a print
cartridge that is at its estimated end of life. After you correct a problem with the
Provides links to support information
product, click the refresh button
update the status.
in the upper-right corner of the window to
Device Management section: Provides links to information about HP Easy
Printer Care, to advanced product settings, and to product usage reports.
●
●
Troubleshooting and Help: Provides links to tools that you can use to resolve
problems, to online product support information, and to online HP experts.
Settings tab
About: Provides general information about this tab.
●
●
Configure product settings, adjust print-
quality settings, and find information
about specific product features
General: Provides information about the product, such as the model number,
serial number, and the settings for date and time, if they are available.
Information Pages: Provides links to print the information pages that are
available for the product.
●
●
NOTE: This tab is not available for
some products.
Capabilities: Provides information about product features, such as duplexing,
the available memory, and the available printing personalities. Click Change
to adjust the settings.
Print Quality: Provides information about print-quality settings. Click
Change to adjust the settings.
●
●
●
Trays / Paper: Provides information about the trays and how they are
configured. Click Change to adjust the settings.
Restore Defaults: Provides a way to restore the product settings to the factory
defaults. Click Restore to restore the settings to the defaults.
HP Proactive Support
When enabled, HP Proactive Support routinely scans your printing system to identify
potential problems. Click the more info link to configure how frequently the scans
occur. This page also provides information about available updates for product
software, firmware, and HP printer drivers. You can accept or decline each
recommended update.
NOTE: This item is available from the
Overview and Support tabs.
Supplies Ordering button
Ordering list: Shows the supplies that you can order for each product. To order
a certain item, click the Order check box for that item in the supplies list. You
can sort the list by product, or by the supplies that need to be ordered the
soonest. The list contains supplies information for every product that is in the
My HP Printers list.
●
Click the Supplies Ordering button on
any tab to open the Supplies Ordering
window, which provides access to online
supplies ordering.
Shop Online for Supplies button: Opens the HP SureSupply Web site in a
new browser window. If you have checked the Order check box for any items,
the information about those items can be transferred to the Web site, where
you will receive information on options for purchasing your selected supplies.
●
●
NOTE: This item is available from the
Overview and Support tabs.
Print Shopping List button: Prints the information for the supplies that have
the Order check box selected.
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Section
Options
Alert Settings link
Click Alert Settings to open the Alert Settings window, in which you can configure
alerts for each product.
NOTE: This item is available from the
Overview and Support tabs.
Alerting is on or off: Activates or deactivates the alerts feature.
●
●
Printer Alerts: Select the option to receive alerts for critical errors only, or for
any error.
Job Alerts: For products that support it, you can receive alerts for specific print
●
jobs.
Color Access Control
Use this feature to permit or restrict color printing.
NOTE: This item is available only for
HP color products that support Color
Access Control.
NOTE: This item is available from the
Overview and Support tabs.
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Use the HP Easy Printer Care software 151
Use the HP Embedded Web Server
Use the HP Embedded Web Server to view product status, configure product network settings, and to
manage printing functions from your computer instead of from the product control panel. The following
are examples of what you can do using the HP Embedded Web Server:
NOTE: When the product is directly connected to a computer, use the HP Easy Printer Care software
to view the product status instead of the HP Embedded Web Server.
View product status information.
●
●
●
●
●
●
●
Determine the remaining life for all supplies and order new ones.
View and change tray configurations.
View and change the product control-panel menu configuration.
View and print internal pages.
Receive notification of product and supplies events.
View and change network configuration.
To use the HP Embedded Web Server, you must have Microsoft Internet Explorer 5.01 or later or
Netscape 6.2 or later for Windows, Mac OS, and Linux (Netscape only). Netscape Navigator 4.7 is
required for HP-UX 10 and HP-UX 11. The HP Embedded Web Server works when the product is
connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product
connections. You do not have to have Internet access to open and use the HP Embedded Web
Server.
When the product is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: For complete information about using the HP Embedded Web Server, see the HP Embedded
Open the HP Embedded Web Server by using a network connection
1. Identify the product IP address or host name:
a. At the product control panel press the Home button.
b. Highlight and select the INFORMATION menu.
c. Highlight and select the PRINT CONFIGURATION option.
d. Locate the IP address or host name on the HP Jetdirect page.
2. In a supported Web browser on your computer, type the product IP address or host name in the
address/URL field.
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Features
Tab or section
Options
Description
Information tab
Device Status
Shows the product status and shows the estimated life
remaining of HP supplies. The page also shows the type
and size of print paper set for each tray. To change the
default settings, click Change Settings.
Provides product, status, and
configuration information
Configuration Page
Supplies Status
Shows the information found on the configuration page.
Shows the estimated life remaining of HP supplies. This
page also provides supplies part numbers. To order new
supplies, click Shop for Supplies in the Other Links area
on the left side of the window.
Event Log
Shows a list of all product events and errors. Use the HP
Instant Support link (in the Other Links area on all HP
Embedded Web Server pages) to connect to a set of
dynamic Web pages that help you solve Event Log issues
and other problems. These pages also show additional
services available for the product.
Usage Page
Shows a summary of the number of pages the product has
printed, grouped by size, type, and paper print path.
Diagnostics Page
Provides the time of the last calibration and the electro-
photographic (EP) parameters that can be used to
diagnose some print quality problems. For more
information, contact HP Support. See Customer support
Device Information
Shows the product network name, address, and model
information. To customize these entries, click Device
Information on the Settings tab.
Control Panel
Shows messages from the control panel, such as Ready
or Sleep mode on.
Color Usage Job Log
Shows the total pages printed, the number of pages printed
in color, and the number of pages printed in black only.
Print
Send print-ready jobs to the product.
Settings tab
Configure Device
Configure product default settings. This page contains the
traditional menus found on the control-panel display.
Provides the ability to configure the
product from your computer
NOTE: The Settings tab can be
password-protected. If this product is
on a network, always consult with the
system administrator before changing
settings on this tab.
Tray Sizes/Types
E-mail Server
Configure the size and type of paper for each tray.
Network only. Used in conjunction with the Alert
Subscriptions page to set up e-mail alerts.
Alert Subscriptions
Alert Thresholds
Network only. Receive e-mail alerts for various product and
supplies events. Click New Destination List to set up an
e-mail list for alert messages.
Set the time or value for when the product sends particular
alerts.
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Use the HP Embedded Web Server 153
Tab or section
Options
Description
AutoSend
Configure the product to send automated e-mails regarding
product configuration and supplies to specific e-mail
addresses.
Security
Set a password for access to the Settings and
Networking tabs as well as portions of the product's
control panel and HP Jetdirect networking. Enable and
disable certain features of the product.
Edit Other Links
Add or customize a link to another Web site. This link
appears in the Other Links area on all HP Embedded Web
Server pages.
Device Information
Name the product and assign an asset number to it. Enter
the name of the primary contact who will receive
information about the product.
Language
Set the language in which to display the HP Embedded
Web Server information.
Date & Time
Sleep Schedule
Restrict Color
Set the date and time or synchronize with a network time
server.
Set or edit the product sleep time and a wake time for the
product to become ready.
Permit or restrict color printing. You can specify
permissions for individual users or for jobs that are sent
from specific software programs.
Networking tab
Network administrators can use this tab to control network-
related settings for the product when it is connected to an
IP-based network. This tab does not appear if the product
is directly connected to a computer, or if the product is
connected to a network using anything other than an
HP Jetdirect print server.
Provides the ability to change network
settings from your computer
NOTE: The Networking tab can be
password-protected.
For Mac OS X, you can change the Bonjour name that
displays for products on the network.
Other Links
HP Instant Support
Connects to the HP Web site to help you find solutions to
product problems.
Contains links that connect you to the
Internet
NOTE: You must have Internet
access in order to use any of these
links. If you use a dial-up connection
and did not connect when you first
opened the HP Embedded Web
Server, you must connect before you
can visit these Web sites. Connecting
might require that you close the HP
Embedded Web Server and reopen it.
Shop for Supplies
Connects to the HP SureSupply Web site, where you can
receive information on options for purchasing original
HP supplies, such as print cartridges and paper.
Product Support
Show Me How
Connects to the support site for the product.
Connects to information that demonstrates specific tasks
for the product, such as clearing jams and printing on
various types of paper.
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Use HP Web Jetadmin software
HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and
troubleshooting network-connected peripherals. Management is proactive, allowing network
administrators the ability to resolve issues before users are affected. Download this free, enhanced-
Device plug-ins can be installed into HP Web Jetadmin to provide support for specific product features.
The HP Web Jetadmin software can automatically notify you when new plug-ins are available. On the
Product Update page, follow the directions to automatically connect to the HP Web site and install the
latest device plug-ins for your product.
NOTE: Browsers must be Java™-enabled. Browsing from an Apple PC is not supported.
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Product security features
Security statements
The product supports security standards and recommended protocols that help you keep the product
secure, protect critical information on your network, and simplify the way you monitor and maintain the
product.
For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/
secureprinting. The site provides links to white papers and FAQ documents about security features.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the product.
IPsec provides host-to-host authentication, data integrity, and encryption of network communications.
For products that are connected to the network and have an HP Jetdirect print server, you can configure
IPsec by using the Networking tab in the HP Embedded Web Server.
Secure the HP Embedded Web Server
Assign a password for access to the embedded Web server so that unauthorized users cannot change
the product settings.
1. Open the HP Embedded Web Server by entering the product IP address into the address line of
a Web browser.
2. Click the Settings tab.
3. On the left side of the window, click the Security menu.
4. In the Device Security Settings area, click the Configure . . . button.
5. In the Device Password area, type the password in the New Password box, and type it again in
the Verify password box.
6. Click the Apply button. Make note of the password and store it in a safe place.
HP Encrypted High Performance Hard Disks
This product supports an optional encrypted hard disk that you can install in the EIO accessory slot.
This hard disk provides hardware-based encryption so you can securely store sensitive print, copy, and
scan data without impacting product performance. This hard disk uses the latest Advanced Encryption
Standard (AES) and has versatile time-saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to configure the disk.
For more information about the encrypted hard disk, see the HP High-Performance Secure Hard Disk
Setup Guide.
2. Type Secure Hard Disk into the search box and click the >> button.
3. Click the HP Secure High Performance Hard Disk Drive link.
4. Click the Manuals link.
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Secure stored jobs
You can protect jobs that are stored on the product by assigning a PIN to them. Anyone who tries to
print these protected jobs must first enter the PIN at the product control panel.
Lock the control panel menus
You can lock various menus on the control panel by using the HP Embedded Web Server.
1. Open the HP Embedded Web Server by entering the product IP address into the address line of
a Web browser.
2. Click the Settings tab, and then click the Security link.
3. Click the Device Security Settings button.
4. In the Control Panel Access Lock area, select the level of security that you want.
Minimum Menu Lock
The SYSTEM SETUP menu is locked.
The I/O menu is locked.
●
●
●
●
The RESETS menu is locked.
The MANAGE SUPPLIES menu is locked.
Moderate Menu Lock
The CONFIGURE DEVICE menu is locked (all submenus).
The DIAGNOSTICS menu is locked.
●
●
●
The MANAGE SUPPLIES menu is locked.
Intermediate Menu Lock
The PAPER HANDLING menu is locked.
The CONFIGURE DEVICE menu is locked (all submenus).
The DIAGNOSTICS menu is locked.
●
●
●
●
The MANAGE SUPPLIES menu is locked.
Maximum Menu Lock
The INFORMATION menu is locked.
●
●
●
The PAPER HANDLING menu is locked.
The CONFIGURE DEVICE menu is locked (all submenus).
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Product security features 157
The DIAGNOSTICS menu is locked.
●
●
The MANAGE SUPPLIES menu is locked.
5. Click the Apply button.
Lock the formatter
The formatter area, on the back of the product, has a slot that you can use to attach a security cable.
Locking the formatter prevents someone from removing valuable components from it.
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Economy settings
Optimize speed or energy usage
The optimum speed or energy usage feature controls the fuser cool down behavior. The following
settings are available:
FASTER FIRST PAGE
The fuser maintains power and the first page processes faster
for any new job that is sent to the product.
SAVE ENERGY
The fuser reduces power when it is idle.
SAVE MORE ENERGY
The fuser reduces power when it is idle. The fuser reduces
more power than the SAVE ENERGY setting.
SAVE MOST ENERGY
The fuser is turned-off and it gradually cools to room
temperature. The SAVE MOST ENERGYsetting takes the
longest time to print the first page.
Complete the following steps to optimize the product for speed or energy usage:
1. Press the Home button
.
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. SYSTEM SETUP
c. OPTIMUM SPEED/ENERGY USAGE
3. Select the appropriate option.
Powersave modes
The adjustable sleep mode feature reduces power consumption when the product has been inactive for
an extended period. You can set the length of time before the product enters sleep mode.
NOTE: This mode does not affect product warm-up time.
Disable or enable sleep mode
1. Press the Home button
.
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. RESETS
c. SLEEP MODE
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Economy settings 159
3. Press the up arrow or down arrow
/
to select the ON or OFF setting, and then press the OK
button.
4. Press the Home button
.
Set sleep delay
1. Press the Home button
.
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. SYSTEM SETUP
c. SLEEP DELAY
3. Press the up or down arrow / to select the appropriate time period, and then press the OK button.
4. Press the Home button
.
Wake time
The wake time feature allows you to instruct the product to wake at a certain time on selected days, to
eliminate waiting for the warm-up and calibration periods. You must have the SLEEP MODE setting on
to set the wake time.
NOTE: Make sure that the real-time clock is set to the correct date and time before you set the wake
time.
Set the real-time clock
Use the real-time clock feature to set the date and time settings. The date and time information is
attached to stored print jobs, so you can identify the most recent versions.
Access the DATE/TIME menu
1.
Press the Home button
.
2. Open each of the following menus. Press the down arrow to highlight it and then
press the OK button to select it.
a. CONFIGURE DEVICE
b. SYSTEM SETUP
c. DATE/TIME
Set the date
1. From the DATE/TIME menu, highlight and select the DATE menu.
2. Press the up arrow or down arrow
/
to select the year, month, and day. Press the
OK button after each selection.
Set the date format
1. From the DATE/TIME menu, highlight and select the DATE FORMAT menu.
2. Press the up arrow or down arrow
/
to select the date format, and then press the
OK button.
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Set the time
1. From the DATE/TIME menu, highlight and select the TIME menu.
2. Press the up arrow or down arrow to select the hour, minute, and AM/PM setting.
/
Press the OK button after each selection.
Set the time format
1. From the DATE/TIME menu, highlight and select the TIME FORMAT menu.
2. Press the up arrow or down arrow
/
to select the time format, and then press the
OK button.
Set the wake time
1. Press the Home button
.
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. SYSTEM SETUP
c. WAKE TIME
3. Press the up arrow or down arrow / to select the day of the week, and then press the OK button.
4. Press the down arrow to select the CUSTOM setting, and then press the OK button.
5. Press the up arrow or down arrow / to select the hour, minutes, and the AM or PM setting. Press
the OK button after each selection.
6. Press the OK button to enter the APPLY TO ALL DAYS menu.
7. Press the up arrow or down arrow
/
to select the YES or the NO setting, and then press the
OK button.
8. If you select NO, use the up arrow or down arrow
/
to set the WAKE TIME setting for the other
days of the week, and then press the OK button to accept each selection.
9. Press the Home button
.
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Economy settings 161
Manage supplies and accessories
Print when a cartridge reaches estimated end of life
When a print cartridge reaches the end of its estimated useful life, the control panel displays a <COLOR>
CARTRIDGE VERY LOW message. You do not need to replace the supply at this time unless print
quality is no longer acceptable. When the supply has reached this condition, the HP premium protection
warranty for that supply has ended. The product does not supply more prompts after this message
appears.
You can configure the product to stop when the <COLOR> CARTRIDGE VERY LOW message displays.
The print cartridge might still be able to produce acceptable print quality. When the product stops, you
can continue printing either by replacing the supply or by using the AT VERY LOW setting in the
MANAGE SUPPLIES menu to reconfigure the product to continue printing. For more information, see
The cartridge-life remaining is an approximation only, and it varies depending on the types of documents
you print and other factors.
Manage print cartridges
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few
minutes.
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or
remanufactured.
NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and
service agreements.
cartridge, follow the instructions included with the new cartridge. For more information about recycling,
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/
anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge
is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
The supplies status page indicates that a non-HP supply is installed.
You are experiencing a high number of problems with the print cartridge.
●
●
●
The cartridge does not look like it usually does (for example, the packaging differs from
HP packaging).
162 Chapter 9 Manage and maintain
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Recycle supplies
Information about recycling used print cartridges is on the print-cartridge box. See Return and recycling
Cartridge memory tag
The HP print cartridges used with this product contain a memory tag that assists in product operation.
In addition, this memory tag collects a limited set of information about product usage, which might include
the following information:
The date when the print cartridge was first installed
The date when the print cartridge was last used
The number of pages printed using the print cartridge
The page coverage
●
●
●
●
●
●
●
The printing modes used
Any printing errors that might have occurred
The product model
This information helps HP design future products to meet customers' printing needs.
The data collected from the print cartridge memory tag does not contain information that can be used
to identify a customer or the specific product.
HP collects a sampling of the memory tags from print cartridges that are returned to HP's free return
are read and studied to improve future HP products. HP partners who assist in recycling this print
cartridge might also have access to this data.
Any third-party company that possesses the print cartridge might have access to the anonymous
information on the memory tag. If you prefer to not allow access to this information, you can render the
tag inoperable. However, after you render the memory tag inoperable, the memory tag cannot be used
in an HP product.
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Manage supplies and accessories 163
Replacement instructions
Replace print cartridges
The product uses four colors and has a different print cartridge for each color: black (K), magenta (M),
cyan (C), and yellow (Y).
CAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.
NOTE: Information about recycling used print cartridges is on the print-cartridge box.
1. Open the front door. Make sure that the door is
completely open.
2. Grasp the handle of the used print cartridge and
pull out to remove.
3. Store the used print cartridge in a protective
bag. Information about recycling used print
cartridges is on the print-cartridge box.
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4. Remove the new print cartridge from its
protective bag.
NOTE: Be careful not to damage the memory
tag on the print cartridge.
5. Grasp both sides of the print cartridge and
distribute the toner by gently rocking the print
cartridge.
6. Remove the orange protective cover from the
print cartridge.
CAUTION: Avoid prolonged exposure to
light.
CAUTION: Do not touch the green roller.
Doing so can damage the cartridge.
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Replacement instructions 165
7. Align the print cartridge with its slot and insert
the print cartridge until it clicks into place.
NOTE: The print cartridges go in at a slight
angle.
8. Close the front door.
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Replace the toner collection unit
Replace the toner collection unit when the control panel prompts you.
NOTE: The toner collection unit is designed for a single use. Do not attempt to empty the toner
collection unit and reuse it. Doing so could lead to toner being spilled inside the product, which could
result in reduced print quality. After use, return the toner collection unit to HP’s Planet Partners program
for recycling.
1. Open the front door. Make sure that the door is
completely open.
2. Grasp the top of the toner collection unit and
remove it from the product.
3. Place the attached cap over the opening at the
top of the unit.
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Replacement instructions 167
4. Remove the new toner collection unit from its
packaging.
5. Insert the bottom of the new unit into the
product first and then push the top of the unit
until it clicks into place.
6. Close the front door.
NOTE: If the toner collection unit is not
installed correctly, the front door does not close
completely.
To recycle the used toner collection unit, follow
the instructions included with the new toner
collection unit.
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Install memory DIMMs
You can install more memory for the product by adding a dual inline memory module (DIMM).
CAUTION: Static electricity can damage electronic parts. When handling electronic parts, either wear
an antistatic wrist strap, or frequently touch the surface of the antistatic package and then touch bare
metal on the product.
1. Turn the product off.
2. Disconnect all power and interface cables.
NOTE: This illustration might not show all the cables.
3. Locate the thumb screws on the formatter board in the rear of the product.
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Replacement instructions 169
4. Unscrew the thumb screws and then pull the formatter board from the product. Place the formatter
board on a clean, flat, grounded surface.
5. To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM
slot, lift the DIMM up at an angle, and pull it out.
X O
O
X
O
X
X O
X O
X O
X O
X O
O
X
O
X
X O
O
O X
O X
X
O
X
XO
O
X
XO
XO
O
X O
X O
X
O
O
X
O
X
X
X O
XO
O
X
O
X
XOXOX
O
XOXO
XO
XOXO
XO
XOXOXOXOXOXO
XOXOXOXOXOXO
XO
O
XOXOX
O
XOXOX
OXO
X
O
X
XO
XO
XO
XO
O
X
O
X
XOXO
XOXOX
O
XO
XOXOXO
O
XOXO
XO
X
O
X
XOXOX
O
XOXOX
O
XOXO
XO
6. Remove the new DIMM from the antistatic package. Locate the alignment notch on the bottom
edge of the DIMM.
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7. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an
angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the
metal contacts are not visible.
X O
O
X
O
X
X O
O
X
X O
X O
X O
O
X
O
X
X O
O
O X
O X
X
O
X
XO
O
X
XO
XO
O
X O
X O
X
O
O
X
O
X
X
X O
XO
O
X
O
X
XOXOX
O
XOXO
XO
XOXO
XO
XOXOXOXOXOXO
XOXOXOXOXOXO
XO
O
XOXOX
O
XOXOX
OXO
X
XO
XO
XO
XO
XO
O
X
O
X
XOXO
XOXOX
O
XO
XOXOXO
O
XOXO
XO
X
O
X
XOXOX
O
XOXOX
O
XOXO
XO
8. Push down on the DIMM until both latches engage the DIMM.
XIO
X
I
XI
O
XIO
X
O
OX
XI
O
XI
O
I
X
O
XIX
XIO
XIO
O
OX
I
XI
O
XIO
XIX
O
X
O
XI
O
XO
XO
XO
XO
O
X
O
X
O
XIX
O
XIXO
O
XIX
O
O
OX
OX
X
XOXO
XO
XOXO
XO
XOXO
XO
O
XOXOXOXOXOXO
OX
OX
XOXO
XO
X
O
XOXO
XOXO
XOXOXOXOXOXO
XOXO
XO
O
OX
X
XO
OX
X
XOXO
XO
XO
XOXOXO
O
XOXO
XO
X
XO
XOXO
XO
XOXO
XO XOXO
XO
NOTE: If you have difficulty inserting the DIMM, make sure the notch on the bottom of the DIMM
is aligned with the bar in the slot. If the DIMM still does not go in, make sure you are using the
correct type of DIMM.
9. Align the formatter board in the tracks at the bottom of the slot, and then slide the board back into
the product.
NOTE: To prevent damage to the formatter board, ensure the formatter board is aligned in the
tracks at the top and the bottom of the opening.
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Replacement instructions 171
10. Reconnect the power cable and interface cables, and turn the product on.
Enable memory
Windows XP, Windows Server 2003,
1. Click Start.
Windows Server 2008, and Windows
Vista
2. Click Settings.
3. Click Printers and Faxes (using the default Start menu view) or click
Printers (using the Classic Start menu view).
4. Right-click the product driver icon, and then select Properties.
5. Click the Device Settings tab.
6. Expand the area for Installable Options.
7. Next to Automatic Configuration, select Update Now.
8. Click OK.
NOTE: If the memory is not updated correctly after using the Update Now option,
you can manually select the total amount of memory installed in the product in the
Installable Options area.
The Update Now option overwrites any existing product configuration settings.
1. Click Start.
Windows 7
2. Click Devices and Printers.
3. Right-click the product driver icon, and then select Printer properties.
4. Click the Device Settings tab.
5. Expand the area for Installable Options.
6. Next to Automatic Configuration, select Update Now.
7. Click OK.
NOTE: If the memory is not updated correctly after using the Update Now option,
you can manually select the total amount of memory installed in the product in the
Installable Options area.
The Update Now option overwrites any existing product configuration settings.
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Mac OS X 10.4
1.
From the Apple menu , click the System Preferences menu and then click
the Print & Fax icon.
2. Select the product in the left side of the window.
3. Click the Printer Setup button.
4. Click the Installable Options menu.
Mac OS X 10.5 and 10.6
1.
From the Apple menu , click the System Preferences menu and then click
the Print & Fax icon.
2. Select the product in the left side of the window.
3. Click the Options & Supplies button.
4. Click the Driver tab.
5. Configure the installed options.
Check DIMM installation
After installing the DIMM, make sure that the installation was successful.
1. Turn the product on. Check that the Ready light is illuminated after the product has gone through
the startup sequence. If an error message appears, a DIMM might have been incorrectly installed.
3. Check the memory section on the configuration page and compare it to the configuration page that
was printed before the memory installation. If the amount of memory has not increased, the DIMM
might not be installed correctly, or the DIMM might be defective. Repeat the installation procedure.
If necessary, install a different DIMM.
NOTE: If you installed a product language (personality), check the "Installed Personalities and
Options" section on the configuration page. This area should list the new product language.
Memory allocation
Utilities or jobs that you download to the product sometimes include resources (for example, fonts,
macros, or patterns). Resources that are internally marked as permanent remain in the product memory
until you turn the product off.
Use the following guidelines if you use the page description language (PDL) ability to mark resources
as permanent. For technical details, see an appropriate PDL reference for PCL or PS.
Mark resources as permanent only when it is absolutely necessary that they remain in memory
while the product is turned on.
●
Send permanent resources to the product only at the beginning of a print job and not while the
product is printing.
●
NOTE: Overusing permanent resources or downloading them while the product is printing might affect
product performance or the ability to print complex pages.
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Replacement instructions 173
Install external I/O cards
This product is equipped with an external I/O (EIO) slot. You can install an additional HP Jetdirect print
server card or external EIO hard drive in the available EIO slot.
NOTE: This example shows installing an HP Jetdirect print server card.
1. Turn the product off.
2. Disconnect all power and interface cables.
NOTE: This illustration might not show all the cables.
3. Loosen and remove the two retaining screws holding the cover for the EIO slot, and then remove
the cover. You will not need these screws and the cover again. They can be discarded.
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4. Firmly insert the HP Jetdirect print server card into the EIO slot.
5. Insert and tighten the retaining screws that came with the print server card.
6. Reconnect the power cable and remaining interface cables, and turn the product on.
7. Print a configuration page. An HP Jetdirect configuration page that contains network configuration
and status information should also print.
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Replacement instructions 175
If it does not print, turn the product off, and then uninstall and reinstall the print server card to ensure
that it is completely seated in the slot.
8. Perform one of these steps:
Choose the correct port. See the computer or operating system documentation for
instructions.
●
Reinstall the software, choosing the network installation this time.
●
Clean the product
Over time, particles of toner and paper accumulate inside the product. This can cause print-quality
problems during printing. Cleaning the product eliminates or reduces these problems.
Clean the paper path and print-cartridge areas every time that you change the print cartridge or
whenever print-quality problems occur. As much as possible, keep the product free from dust and debris.
To clean the print-cartridge area and the product exterior, use a soft, water-moistened cloth.
Clean the paper path
1. Press the Home button
.
2. Press the up arrow or down arrow / to highlight the CONFIGURE DEVICE menu, and then press
the OK button.
3. Press the up arrow or down arrow
/
to highlight the PRINT QUALITY menu, and then press the
OK button.
4. If the product has automatic two-sided printing, go to step 5.
If the product does not have automatic two-sided printing, press the up arrow or down arrow
to highlight the CREATE CLEANING PAGE option, and then press the OK button. Follow the
instructions on the printed page.
/
5. Press the up arrow or down arrow
/
to highlight the PROCESS CLEANING PAGE option, and
then press the OK button. The cleaning process takes several minutes.
6. Discard the printed page. The task is complete.
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Product updates
To download the most recent firmware upgrade for the product, go to www.hp.com/go/
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Product updates 177
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Solve general problems
If the product is not responding correctly, complete the steps in the following checklist, in order. If the
product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves
the problem, you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1. Make sure the product Ready light is on. If no lights are on, complete these steps:
a. Check the power-cable connections.
b. Check that the power is turned on.
c. Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip and
its voltage is not within specifications, plug the product directly into the wall. If it is already
plugged into the wall, try a different outlet.
d. If none of these measures restores power, contact HP Customer Care.
2. Check the cabling.
a. Check the cable connection between the product and the computer or network port. Make
sure that the connection is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
c. Check the network connection.
3. Check to see if any messages appear on the control-panel display. If any error messages appear,
4. Ensure that the paper that you are using meets specifications.
to a network, an HP Jetdirect page also prints.
a. If the pages do not print, check that at least one tray contains paper.
6. If the configuration page prints, check the following items:
a. If the page does not print correctly, the problem is with the product hardware. Contact
HP Customer Care.
b. If the page prints correctly, then the product hardware is working. The problem is with the
computer you are using, with the printer driver, or with the program.
7. Select one of the following options:
Windows: Click Start, click Settings, and then click Printers or Printers and Faxes. Double-click
the name of the product.
-or-
Mac OS X: Open the Printer Setup Utility or the Print & Fax list, and double-click the line for the
product.
180 Chapter 10 Solve problems
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8. Verify that you have installed the printer driver for this product. Check the program to make sure
that you are using the printer driver for this product.
9. Print a short document from a different program that has worked in the past. If this solution works,
then the problem is with the program you are using. If this solution does not work (the document
does not print), complete these steps:
a. Try printing the job from another computer that has the product software installed.
b. If you connected the product to the network, connect the product directly to a computer with
a USB cable. Redirect the product to the correct port, or reinstall the software, selecting the
new connection type that you are using.
Factors that affect product performance
Several factors affect the time it takes to print a job:
Maximum product speed, measured in pages per minute (ppm)
The use of special paper (such as transparencies, heavy paper, and custom-size paper)
Product processing and download time
●
●
●
●
●
●
●
●
●
●
The complexity and size of graphics
The speed of the computer you are using
The USB connection
The printer I/O configuration
The amount of memory installed in the product
The network operating system and configuration (if applicable)
The printer driver that you are using
NOTE: Although additional memory can improve how the product handles complex graphics and
improve download times, it will not increase maximum product speed (ppm).
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Solve general problems 181
Restore factory settings
Use the RESETS menu to restore factory settings.
1. Press the Home button
.
2. Press the down arrow to highlight the CONFIGURE DEVICE menu, and then press the OK
button.
3. Press the down arrow to highlight the RESETS menu, and then press the OK button.
4. Press the down arrow to highlight the RESTORE FACTORY SETTINGS option, and then press
the OK button to reset the product to the original factory settings.
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Interpret control-panel messages
Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the product.
Message type
Description
Status messages
Status messages reflect the current state of the product. They inform you of normal product operation
and require no interaction to clear them. They change as the state of the product changes. Whenever
the product is ready, not busy, and has no pending warning messages, the status message Ready
appears if the product is online.
Warning messages
Error messages
Warning messages inform you of data and print errors. These messages typically alternate with the
Ready or status messages and remain until OK is pressed. Some warning messages are clearable.
If CLEARABLE WARNINGS is set to JOB on the product CONFIGURE DEVICE menu, the next print
job clears these messages.
Error messages communicate that some action must be performed, such as adding paper or clearing
a jam.
Some error messages are auto-continuable. If AUTO-CONTINUE is set on the menus, the product
will continue normal operation after an auto-continuable error message appears for 10 seconds.
NOTE: Pressing any button during the 10-second auto-continuable error message overrides the
auto-continue feature, and the button function takes precedence. For example, pressing the stop
button
pauses printing and offers the option to cancel the print job.
Critical-error messages Critical error messages inform you of a product failure. Some of these messages can be cleared by
turning the product off and then on. These messages are not affected by the AUTO-CONTINUE
setting. If a critical error persists, service is required.
Control-panel messages
Table 10-1 Control-panel messages
Description
Recommended action
10.XX.YY SUPPLY MEMORY ERROR
The product cannot read or write to at least
Reinstall the print cartridge, or install a new
one print cartridge memory tag or a memory print cartridge.
tag is missing from a print cartridge.
XX values
00 = Memory tag memory error
10 = Memory tag missing
●
●
YY values
00 = Black
01 = Cyan
●
●
●
●
02 = Magenta
03 = Yellow
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Interpret control-panel messages 183
Table 10-1 Control-panel messages (continued)
Description
Recommended action
11.XX Internal clock error
To continue press OK
The product real-time clock has experienced Whenever the product is turned off and then
an error.
turned on again, set the time and date at the
control panel. See System setup menu
If the message persists, contact HP support.
13.XX.YY FUSER AREA JAM
13.XX.YY FUSER WRAP JAM
A jam has occurred in the fuser area.
CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
For instructions on clearing the jam, see
A jam has occurred in the fuser.
CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
For instructions on clearing the jam, see
13.XX.YY JAM ABOVE TOP OUTPUT BIN A jam has occurred in the output area.
For instructions on clearing the jam, see
13.XX.YY JAM IN LOWER RIGHT DOOR
A jam has occurred in the lower-right door
(Tray 3).
For instructions on clearing the jam, see
13.XX.YY JAM IN RIGHT DOOR
A jam has occurred in the duplex and feed
area inside the right door.
For instructions on clearing the jam, see
13.XX.YY JAM IN TOP OUTPUT BIN
A jam has occurred in the top output bin.
For instructions on clearing the jam, see
13.XX.YY JAM IN TRAY 1
A jam has occurred in Tray 1.
For instructions on clearing the jam, see
13.XX.YY JAM IN TRAY <X>
A jam has occurred in the indicated tray.
For instructions on clearing the jam, see
13.XX.YY JAMS IN RIGHT DOOR
A jam has occurred in the fuser area.
CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
For instructions on clearing the jam, see
20 INSUFFICIENT MEMORY
To continue press OK
The product received more data than can fit Press the OK button to print the transferred
in the available memory. You might have tried data (some data might be lost), and then
to transfer too many macros, soft fonts, or
complex graphics.
simplify the print job or install additional
memory.
22 EIO X BUFFER OVERFLOW
To continue press OK
Too much data was sent to the EIO card in
the specified slot (x). An incorrect
communications protocol might be in use.
Press the OK button to print the transferred
data. (Some data might be lost.)
Check the host configuration. If the message
persists, contact HP support. See Customer
184 Chapter 10 Solve problems
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Table 10-1 Control-panel messages (continued)
Description
Recommended action
22 EMBEDDED I/O BUFFER OVERFLOW
To continue press OK
Too much data was sent to the embedded
HP Jetdirect print server.
Press the OK button to print the transferred
data. (Some data might be lost.)
Check the host configuration. If the message
persists, contact HP support. See Customer
22 USB I/O BUFFER OVERFLOW
To continue press OK
The product's USB buffer has overflowed.
Press the OK button to print the transferred
data. (Some data might be lost.)
Check the host configuration. If the message
persists, contact HP support. See Customer
40 EIO X BAD TRANSMISSION
To continue press OK
The connection between the product and the Press the OK button to clear the error
EIO card in the specified slot has been
broken.
message and continue printing.
Try to reinstall the EIO card.
40 EMBEDDED I/O BAD TRANSMISSION
To continue press OK
A temporary printing error has occurred.
Press the OK button to clear the error
message. (Data will be lost.)
41.3 UNEXPECTED SIZE IN TRAY <X>
LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK
41.5 UNEXPECTED TYPE IN TRAY <X>
LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK
41.7 ERROR
The product detected a different paper size
than expected.
Load the tray with the size and type of paper
indicated, or use another tray.
The prompt to use another tray is displayed
only if another tray has paper loaded.
The product detected a different paper type Load the tray with the size and type of paper
than expected.
indicated, or use another tray if available.
The prompt to use another tray is displayed
only if another tray has paper loaded.
A temporary printing error has occurred.
Try using different paper.
To continue press OK
If the error does not clear, turn the product off
and then on.
48.01 TRANSFER UNIT ERROR
The transfer belt has dislocated during
printing.
Turn product off then on.
If the message persists, remove and reinstall
the transfer unit. Contact HP support if the
message appears after reinstalling the
transfer unit. See Customer support
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Interpret control-panel messages 185
Table 10-1 Control-panel messages (continued)
Description
Recommended action
A firmware error has occurred.
49.XXXX ERROR
This error can be caused by corrupted print
jobs, software applications issues, non-
product specific printer drivers, poor-quality
USB or network cables, bad network
connections or incorrect configurations,
invalid firmware operations, or unsupported
accessories.
To continue turn off then on
1. Turn the product off and then on.
2. If the error returns, check the following
items:
The error might be caused by a
network connectivity problem,
such as a bad interface cable, a
bad USB port, or an invalid network
configuration setting.
◦
The error might be caused by the
print job, such as an invalid printer
driver, a problem with the software
application, or a problem with the
file you are printing. For more
information about solving print job
problems, see Solve general
◦
Upgrading the product firmware
might help resolve the error. See
◦
3. If the message still persists, contact HP
support. See Customer support
50.X FUSER ERROR
A fuser error has occurred.
Make sure you have the correct fuser. Re-
seat the fuser. Turn the product off, and then
turn the product on.
If the message persists, contact HP support.
51.XY ERROR
A product error has occurred.
A product error has occurred.
Turn the product off, and then turn the
product on. If the message persists, contact
HP support. See Customer support
To continue turn off then on
52.XY ERROR
Turn the product off, and then turn the
product on. If the message persists, contact
HP support. See Customer support
To continue turn off then on
54.XX ERROR
Error requires that the product be turned off Turn the product off, and then turn the
then on.
product on.
To continue turn off then on
If the message persists, contact HP support.
55.XX.YY DC CONTROLLER ERROR
To continue turn off then on
The print engine is not communicating with
the formatter.
Turn the product off, and then turn the
product on.
If the message persists, contact HP support.
186 Chapter 10 Solve problems
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Table 10-1 Control-panel messages (continued)
Description
Recommended action
56.X ERROR
A temporary printing error has occurred.
A temporary printing error has occurred.
A temporary printing error has occurred.
Turn the product off, and then turn the
product on.
To continue turn off then on
If the message persists, contact HP support.
57.XX ERROR
Turn the product off, and then turn the
product on.
To continue turn off then on
If the message persists, contact HP support.
58.XX ERROR
Turn the product off, and then turn the
product on.
To continue turn off then on
If the message persists, contact HP support.
59.BO CLEANING MOTOR ERROR
This message appears for one of the
following reasons:
Replace the toner collection unit. See
REPLACE TONER COLLECTION UNIT
The cleaning motor is stuck.
The toner collection unit is full.
●
●
●
The chute at the top of the toner
collection unit is clogged.
59.XY ERROR
A temporary printing error has occurred.
Turn the product off, and then turn the
product on.
To continue turn off then on
If the message persists, contact HP support.
60.X ERROR
The tray specified by X is not lifting correctly. Follow the instructions on the product control
panel.
To continue turn off then on
X values
2 = Tray 2
3 = Tray 3
●
●
62 NO SYSTEM
The product has an internal problem.
Turn the product off and then on.
To continue turn off then on
If the message persists, contact HP support.
66.XY.ZZ SERVICE ERROR
The external paper-handling controller has
detected a failure.
Turn the product off and then on.
Check cables and turn off then on
If the message persists, contact HP support.
68.X PERMANENT STORAGE FULL
To continue press OK
The product NVRAM is full. Some settings
Press the OK button to clear the message. If
saved in the NVRAM might have been reset the message is not cleared, turn the product
to the factory defaults. Printing can continue, off, and then turn the product on.
but some unexpected functions might occur
If the message persists, contact HP support.
if an error occurred in permanent storage.
X values
0 = Internal memory
1 = Removable disk
●
●
ENWW
Interpret control-panel messages 187
Table 10-1 Control-panel messages (continued)
Description
Recommended action
68.X PERMANENT STORAGE WRITE FAIL The product NVRAM is failing to write.
Press the OK button to clear the message. If
Printing can continue, but some unexpected the message is not cleared, turn the product
functions might occur if an error occurred in off, and then turn the product on.
permanent storage.
To continue press OK
If the message persists, contact HP support.
X values
0 = Internal memory
1 = Removable disk
●
●
68.X STORAGE ERROR SETTINGS
CHANGED
One or more product settings are invalid and Press the OK button to clear the message. If
have been reset to the factory-default
settings. Printing can continue, but some
unexpected functions might occur if an error
occurred in permanent storage.
the message is not cleared, turn the product
off, and then turn the product on.
To continue press OK
If the message persists, contact HP support.
69.X ERROR
A temporary printing error occurred.
Turn the product off, and then turn the
product on.
To continue turn off then on
If the message persists, contact HP support.
79.XXXX ERROR
An internal product error has occurred.
Turn the product off and then on.
To continue turn off then on
If the message persists, contact HP support.
8X.YYYY EIO ERROR
This message appears in English only. It
indicates that the EIO card in slot X has failed.
Replace the EIO card.
8X.YYYY EMBEDDED JETDIRECT ERROR This message appears in English only. It
indicates that the embedded HP Jetdirect
Contact HP support. See Customer support
card has failed.
ACCEPT BAD SIGNATURE?
Yes press OK
The product is performing a remote firmware Download the correct firmware upgrade file
upgrade, and the code signature is invalid.
for this product, and then reinstall the
alternates with
ACCEPT BAD SIGNATURE?
No press
Access denied MENUS LOCKED
The control-panel menu that you tried to
select is currently locked.
Consult with the person who administers the
product.
Action not currently available for tray x
Tray size cannot be ANY SIZE/ANY
CUSTOM
Duplex registration is not available when the Configure the tray to a specific size, and then
size is set to ANY SIZE or ANY CUSTOM. set the registration for that tray.
BAD OPTIONAL TRAY CONNECTION
The optional tray is not connected correctly. 1. Turn the product off.
2. Remove and then reinstall the optional
tray.
If the message persists, contact HP support.
Bad Signature
The firmware upgrade code does not match Download the correct firmware upgrade file
the product signature.
for this product, and then reinstall the
Upgrade cancelled
188 Chapter 10 Solve problems
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Table 10-1 Control-panel messages (continued)
Description
Recommended action
BLACK CARTRIDGE LOW
The product indicates when a supply level is If print quality is no longer acceptable, replace
low. Actual print cartridge life might vary. You the print cartridge. Consider purchasing a
do not need to replace the print cartridge at
this time unless print quality is no longer
acceptable.
replacement cartridge so it is available when
the installed cartridge has reached the end of
its estimated life. See Replace print
BLACK CARTRIDGE LOW
LESS THAN XXXX PAGES
The product indicates when a supply level is If print quality is no longer acceptable, replace
low. Actual print cartridge life might vary. You the print cartridge. Consider purchasing a
do not need to replace the print cartridge at
this time unless print quality is no longer
acceptable. Estimated pages remaining is
based upon the historical page coverage of
this product.
replacement cartridge so it is available when
the installed cartridge has reached the end of
its estimated life. See Replace print
BLACK CARTRIDGE VERY LOW
The product indicates when a supply level is If print quality is no longer acceptable, replace
very low. Actual print cartridge life might vary. the print cartridge. Consider purchasing a
You do not need to replace the print cartridge replacement cartridge so it is available when
at this time unless print quality is no longer
the installed cartridge has reached the end of
the very low threshold, the HP premium
protection warranty for that supply has
ended.
BLACK CARTRIDGE VERY LOW
PRINTING BLACK ONLY
The product indicates when a supply level is To stop printing black only, change the AT
very low. The product has been configured to VERY LOW menu item for Color Cartridges
print using only black when the level of a color to a setting other than PRINT IN BLACK or
supply is very low. The actual print cartridge replace the very low color cartridges.
life might vary. You do not need to replace the Consider purchasing replacement cartridges
cartridge at this time unless print quality is no so they are available when the installed
longer acceptable. After an HP supply has
reached the very low threshold, the HP
cartridges have reached the end of their
estimated lives. See Replace print
has ended.
BLACK CARTRIDGE VERY LOW
To continue press OK
The product indicates when a supply level is Press the OK button to continue. If print
very low. Actual print cartridge life might vary. quality is no longer acceptable, replace the
Consider having a replacement print
print cartridge. Consider purchasing a
cartridge available to install when print quality replacement cartridge so it is available when
print quality is no longer acceptable. After an
HP supply has reached the very low
threshold, the HP premium protection
warranty for that supply has ended.
Calibrating...
Displays during calibration.
No action is necessary.
CALIBRATION RESET PENDING
Processing...
A calibration reset will occur when all jobs are To begin the reset sooner, cancel all jobs by
processed.
pressing the Stop button
No action is necessary.
.
Canceling...
The product is canceling the current job.
CARD SLOT <X> NOT FUNCTIONAL
The compact flash card in slot <X> is not
working correctly.
Remove the card from the slot indicated, and
replace with a new card.
CARD SLOT DEVICE FAILURE
To clear press OK
The specified device has failed.
Press the OK button to clear.
CARD SLOT FILE OPERATION FAILED
To clear press OK
A PJL file system command attempted to
perform an illogical operation.
Press the OK button to clear.
ENWW
Interpret control-panel messages 189
Table 10-1 Control-panel messages (continued)
Description
Recommended action
CARD SLOT FILE SYSTEM IS FULL
To clear press OK
A PJL file system command could not store Press the OK button to clear.
something on the file system because the file
system was full.
CARD SLOT IS WRITE PROTECTED
To clear press OK
The file system device is protected and no
new files can be written to it.
Press the OK button to clear.
CARD SLOT NOT INITIALIZED
This file-storage component must be
initialized before use.
Use the embedded Web server or HP Web
Jetadmin to initialize the component.
CHECKING PAPER PATH
The product is checking for possible paper
jams.
No action is necessary.
CHECKING PRINTER
The product is conducting an internal test.
No action is necessary.
CHOSEN PERSONALITY NOT
AVAILABLE
A print job requested a product language
(personality) that is not available for this
product. The job will not print and will be
cleared from memory.
Print the job by using a printer driver for a
different printer language, or add the
requested language to the product (if
possible). To see a list of available
To continue press OK
personalities, print a configuration page. (See
CLEANING DISK <X>% COMPLETE
Do not power off
The product is cleaning the hard disk or a
compact flash disk.
Do not turn off. The product will automatically
restart when cleaning is complete. Product
functions are unavailable.
CLEANING...
The product is performing an automatic
cleaning cycle. Printing will continue after the
cleaning is complete.
No action is necessary.
CLEARING EVENT LOG
This message is displayed while the event log No action is necessary.
is cleared. The product will exit the menus
once the event log has been cleared.
CLEARING PAPER PATH
CLOSE FRONT DOOR
The product is attempting to eject jammed
paper.
Check progress at the bottom of the display.
The front door of the product is open.
1. Close the door.
2. If the message persists, contact HP
support. See Customer support
CLOSE RIGHT DOOR
A door on the right side of the product is open. 1. Close the door.
2. If the message persists, contact HP
support. See Customer support
COLLECTION UNIT ALMOST FULL
The toner collection unit is almost full. The
To continue printing, either press the OK
actual supply life remaining might vary. You button or replace the toner collection unit.
do not need to replace the toner collection
unit at this time unless print quality is no
longer acceptable.
Cooling engine
Creating...
The product is cooling.
No action is necessary.
No action is necessary.
A cleaning page is being generated.
CLEANING PAGE
190 Chapter 10 Solve problems
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Table 10-1 Control-panel messages (continued)
Description
Recommended action
CYAN CARTRIDGE LOW
The product indicates when a supply level is If print quality is no longer acceptable, replace
low. Actual print cartridge life might vary. You the print cartridge. Consider purchasing a
do not need to replace the print cartridge at
this time unless print quality is no longer
acceptable.
replacement cartridge so it is available when
the installed cartridge has reached the end of
its estimated life. See Replace print
CYAN CARTRIDGE LOW
LESS THAN XXXX PAGES
The product indicates when a supply level is If print quality is no longer acceptable, replace
low. Actual print cartridge life might vary. You the print cartridge. Consider purchasing a
do not need to replace the print cartridge at
this time unless print quality is no longer
acceptable. Estimated pages remaining is
based upon the historical page coverage of
this product.
replacement cartridge so it is available when
the installed cartridge has reached the end of
its estimated life. See Replace print
CYAN CARTRIDGE VERY LOW
The product indicates when a supply level is If print quality is no longer acceptable, replace
Consider having a replacement print
cartridge available to install when print quality
is no longer acceptable. You do not need to
replace the print cartridge at this time unless
print quality is no longer acceptable. After an
HP supply has reached the very low
threshold, the HP premium protection
warranty for that supply has ended.
CYAN CARTRIDGE VERY LOW
To continue press OK
The product indicates when a supply level is Press the OK button to continue. If print
very low. Actual print cartridge life might vary. quality is no longer acceptable, replace the
Consider having a replacement print
print cartridge. See Replace print cartridges
is no longer acceptable. You do not need to
replace the print cartridge at this time unless
print quality is no longer acceptable. After an
HP supply has reached the very low
threshold, the HP premium protection
warranty for that supply has ended.
DATA RECEIVED
The product is waiting for the command to
print the last page.
Press the OK button to print the last page.
To print last page press OK
DATE/TIME = YYYY/MMMM/DD HH:MM
To change press OK
The current date and time set for the product. Press the OK button to set the date and time
or press the stop button
to skip setup.
To skip press
Deleting private jobs
Deleting...
The product is deleting a private stored job. No action is necessary.
The product is currently deleting the stored
job.
No action is necessary.
EIO <X> DISK INITIALIZING
The specified EIO disk device is initializing.
No action is necessary.
EIO <X> DISK NOT FUNCTIONAL
The EIO disk in slot <X> is not working
correctly.
1. Turn the product off.
2. Remove the disk from the slot indicated.
3. Replace with a new disk.
4. Turn the product on.
ENWW
Interpret control-panel messages 191
Table 10-1 Control-panel messages (continued)
Description
Recommended action
EIO <X> DISK SPINNING UP
EIO disk device in slot <X> is spinning up its No action is necessary.
platter. Jobs that require disk access must
wait.
EIO DEVICE FAILURE
To clear press OK
The specified device has failed.
Press the OK button to clear.
Press the OK button to clear.
EIO FILE OPERATION FAILED
To clear press OK
A PJL file system command attempted to
perform an illogical operation.
EIO FILE SYSTEM IS FULL
To clear press OK
A PJL file system command could not store Press the OK button to clear.
something on the file system because the file
system was full.
EIO IS WRITE PROTECTED
To clear press OK
The file system device is protected and no
new files can be written to it.
Press the OK button to clear.
EIO NOT INITIALIZED
This file-storage component must be
initialized before use.
Use the embedded Web server or HP Web
Jetadmin to initialize the component.
Event log empty
No product events are in the log.
No action is necessary.
EXPECTED DRIVE MISSING
The product cannot find the encrypted hard
drive.
Insert the encrypted hard drive.
FUSER KIT LOW
The fuser kit is low. The actual supply life
remaining might vary. You do not need to
If print quality is no longer acceptable, replace
the fuser kit. Instructions are included with the
replace the fuser kit at this time unless print fuser kit. Consider purchasing a replacement
quality is no longer acceptable.
fuser kit so it is available when the installed
fuser kit has reached the end of its estimated
life.
FUSER KIT VERY LOW
The fuser kit is very low. The actual supply life If print quality is no longer acceptable, replace
remaining might vary. You do not need to the fuser kit. Instructions are included with the
replace the fuser kit at this time unless print fuser kit.
quality is no longer acceptable. After an HP
supply has reached the very low threshold,
the HP premium protection warranty for that
supply has ended.
FUSER KIT VERY LOW
To continue press OK
The fuser kit is very low and the AT VERY
LOW menu for the fuser kit is set to PROMPT print quality is no longer acceptable, replace
TO CONTINUE. The product stops printing
Press the OK button to clear the message. If
the fuser kit. Instructions are included with the
until you press the OK button or replace the fuser kit.
fuser kit. You do not need to replace the fuser
kit at this time unless print quality is no longer
acceptable. After an HP supply has reached
the very low threshold, the HP premium
protection warranty for that supply has
ended.
Genuine HP supplies installed
You have installed more than one new print No action is necessary.
cartridge that was manufactured by HP.
HP SECURE DRIVE DISABLED
INCOMPATIBLE <COLOR> CARTRIDGE
The drive has been encrypted for another
product.
Remove the drive or see the embedded Web
server for more information.
The indicated color print cartridge is not
compatible with this product.
Replace the print cartridge with one that is
designed for this product.
192 Chapter 10 Solve problems
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Table 10-1 Control-panel messages (continued)
Description
Recommended action
INCOMPATIBLE FUSER
The incorrect fuser was installed.
CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
1. Open the right door.
2. Remove the incompatible fuser.
3. Install the correct fuser.
4. Close the right door.
INCOMPATIBLE SUPPLIES
For status press OK
Print cartridges or other supply items are
installed that were not designed for this
product. The product cannot print with these are designed for this product.
supplies installed.
Press the OK button to identify the
incompatible supplies. Install supplies that
INCOMPATIBLE TRANSFER UNIT
The incorrect transfer unit was installed.
1. Open right door.
2. Remove the incompatible transfer unit.
3. Install the correct transfer unit.
4. Close the right door.
Incorrect
The PIN is incorrect.
Use the up arrow and down arrow
buttons to enter the correct PIN.
Initializing
The product is starting.
No action is necessary. Please wait until the
Ready message appears on the display.
Initializing permanent storage
Displayed when the product is turned on to
show that permanent storage is being
initialized.
No action is necessary.
INSTALL <COLOR> CARTRIDGE
INSTALL FUSER
The print cartridge has been removed or has Replace or reinstall the print cartridge
been installed incorrectly.
correctly to continue printing. See Replace
The fuser has been removed or installed
incorrectly.
CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
1. Open the right door.
2. Install or adjust the fuser.
3. Close the right door.
INSTALL SUPPLIES
For status press OK
More than one supply is missing or is installed Press the OK button to identify which supplies
incorrectly.
need to be replaced. Press the OK button a
second time for more information about the
specific supply. Insert the supply item or
make sure the installed supply item is fully
seated.
INSTALL TRANSFER UNIT
The transfer unit has been removed or
installed incorrectly.
1. Open right door.
2. Install the transfer unit.
3. Close the right door.
INSUFFICIENT MEMORY TO LOAD
FONTSDATA
The product does not have enough memory To continue without this information, press
to load the data (for example, fonts or
macros) from the location specified.
the OK button . If the message persists, add
more memory.
ENWW
Interpret control-panel messages 193
Table 10-1 Control-panel messages (continued)
Description
Recommended action
LOAD TRAY 1 [TYPE] [SIZE]
For help press
Tray 1 is empty.
Load Tray 1 with the requested paper.
If the paper is already in the Tray 1, press the
help button , and then press the OK button
to print.
To use another tray, remove paper from Tray
1, and then press the OK button to continue.
LOAD TRAY 1 [TYPE] [SIZE]
To continue press OK
The indicated tray is loaded and configured
for a type and size other than the one
specified in the job.
1. If the correct paper is loaded, press the
OK button.
2. Otherwise, remove the incorrect paper
and load the tray with the specified
paper.
3. If prompted, confirm the size and type of
paper loaded.
4. Confirm that the paper guides are in the
correct position.
5. To use another tray, remove paper from
the tray and then press the OK button.
LOAD TRAY 1 [TYPE] [SIZE]
To use another tray press OK
Tray 1 is empty and the other trays are
available.
1. If the correct paper is loaded, press the
OK button.
2. Otherwise, remove the incorrect paper
and load the tray with the specified
paper.
3. If prompted, confirm the size and type of
paper loaded.
4. Confirm that the paper guides are in the
correct position.
5. To use another tray, remove paper from
the tray and then press the OK button.
LOAD TRAY 2 [TYPE] [SIZE]
Media insert required in tray
This message appears when printing
the HP postcard media insert in Tray 2.
Install the HP postcard media insert in Tray 2,
If you do not have the HP postcard media
insert, you can print 100 x 150 mm (4 x 6 in)
paper from Tray 1 without the insert.
LOAD TRAY <X> [TYPE] [SIZE]
This message appears when the indicated
tray is selected but is not loaded, and no other
paper trays are available for use.
Load the tray with requested paper.
It also appears when the tray is configured for
a different paper type or size than the print job
requires.
LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK
This message appears when the indicated
tray is selected but is not loaded, and other
paper trays are available for use.
1. Load the correct paper in the tray.
2. If prompted, confirm the size and type of
paper loaded.
It also appears when the tray is configured for
a different paper type or size than the print job
requires.
3. Otherwise, press the OK button to select
another tray.
194 Chapter 10 Solve problems
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Table 10-1 Control-panel messages (continued)
Description
Recommended action
LOADING PROGRAM <XX>
Do not power off
Programs and fonts can be stored on the
product’s file system and are loaded into
RAM when the product is turned on. The
number XX specifies a sequence number
indicating the current program being loaded.
No action necessary. Do not turn the product
off.
MAGENTA CARTRIDGE LOW
The product indicates when a supply level is If print quality is no longer acceptable, replace
low. Actual print cartridge life might vary. You the print cartridge. Consider purchasing a
do not need to replace the print cartridge at
this time unless print quality is no longer
acceptable.
replacement cartridge so it is available when
the installed cartridge has reached the end of
its estimated life. See Replace print
MAGENTA CARTRIDGE LOW
LESS THAN XXXX PAGES
The product indicates when a supply level is If print quality is no longer acceptable, replace
low. Actual print cartridge life might vary. You the print cartridge. Consider purchasing a
do not need to replace the print cartridge at
this time unless print quality is no longer
acceptable. Estimated pages remaining is
based upon the historical page coverage of
this product.
replacement cartridge so it is available when
the installed cartridge has reached the end of
its estimated life. See Replace print
MAGENTA CARTRIDGE VERY LOW
The product indicates when a supply level is If print quality is no longer acceptable, replace
Consider having a replacement print
cartridge available to install when print quality
is no longer acceptable. You do not need to
replace the print cartridge at this time unless
print quality is no longer acceptable. After an
HP supply has reached the very low
threshold, the HP premium protection
warranty for that supply has ended.
MAGENTA CARTRIDGE VERY LOW
To continue press OK
The product indicates when a supply level is Press the OK button to continue. If print
very low. Actual print cartridge life might vary. quality is no longer acceptable, replace the
Consider having a replacement print
print cartridge. See Replace print cartridges
is no longer acceptable. You do not need to
replace the print cartridge at this time unless
print quality is no longer acceptable. After an
HP supply has reached the very low
threshold, the HP premium protection
warranty for that supply has ended.
MANUALLY FEED <TYPE> <SIZE>
This message appears when MANUAL
FEED is selected and all trays are empty.
Load tray with requested paper. If paper is
already in tray, press the help button to exit
message and then press the OK button to
print. To use another tray, clear paper from
Tray 1, press the help button to exit the
message and then press the OK button.
MANUALLY FEED <TYPE> <SIZE>
To continue press OK
This message appears when MANUAL
FEED is selected and Tray 1 is loaded.
Load tray with requested paper.
To override the message, press the OK
button to use a type and size of paper that is
available in another tray.
MANUALLY FEED <TYPE> <SIZE>
To use another tray press OK
This message appears when MANUAL
FEED is selected, Tray 1 is not loaded, and already in tray, press the help button to exit
other trays are available.
Load tray with requested paper. If paper is
the message and then press the OK button to
print. To use another tray, clear paper from
Tray 1, press the help button to exit the
message and then press the OK button.
ENWW
Interpret control-panel messages 195
Table 10-1 Control-panel messages (continued)
Description
Recommended action
MANUALLY FEED OUTPUT STACK
Then press OK to print second side
The product has printed the first side of a
manual duplex job and is waiting for the user
to insert the output stack to print the second
side.
1. Maintaining the same orientation,
remove document from the output bin.
2. Flip document printed side up.
3. Load document in Tray 1.
4. Press the OK button to print.
No action is necessary.
MOVING SOLENOID
To exit press
The solenoid is moving as part of a
component test.
MOVING SOLENOID AND MOTOR
To exit press
The solenoid and a motor are moving as part No action is necessary.
of a component test.
No job to cancel
You have pressed the stop button
but the No action is necessary.
product is not actively processing any jobs.
NO STORED JOBS
Displayed when the user enters the
RETRIEVE JOB menu and there are no jobs
to retrieve.
No action is necessary.
NON HP SUPPLY INSTALLED
The product is using a non-HP supply. This
message appears for six seconds after you
install a non-HP supply.
If you believe you purchased a genuine HP
supply, go to www.hp.com/go/
anticounterfeit. Any product repair required
as a result of using non-HP or unauthorized
supplies is not covered under warranty. HP
cannot ensure the accuracy or the availability
of certain features.
Paused
The product is paused, and there are no error Press the stop button
messages pending at the display. The I/O
.
To return to Ready press
continues receiving data until memory is full.
Performing upgrade
<X:YYY> % complete
Do not power off
The product is in the process of upgrading the Please wait until the upgrade is complete.
firmware.
Performing... COLOR BAND TEST
Performing... PAPER PATH TEST
Please wait
The color-band test is being performed.
No action is necessary.
The product is performing a paper path test. No action is necessary.
The product is in the process of clearing data. No action is necessary.
Powering off...
The product is shutting down.
Please wait until the product shuts down.
Printing <REPORT>
The product is printing an internal page. The No action is necessary.
product will return to the online Ready state
when the page is completed.
PRINTING STOPPED
Time has expired on the Print/Stop test.
Press the OK button to continue.
To continue press OK
Processing duplex job
Paper temporarily comes into the output bin Do not grab paper as it temporarily comes
while printing a duplex job. Do not attempt to into the output bin. The message will
Do not grab paper until job completes
remove the pages until the job is complete.
disappear when the job is finished.
196 Chapter 10 Solve problems
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Table 10-1 Control-panel messages (continued)
Description
Recommended action
Processing...
The product is currently processing a job but No action is necessary.
is not yet picking pages. When paper motion
begins, this message will be replaced by a
message that indicates which tray the job is
being printed from.
Processing...
The product is processing a cleaning page.
No action is necessary.
CLEANING PAGE
Processing... copy <X> of <Y>
The product is currently processing or
printing collated copies. The message
indicates that copy X of Y total copies is
currently being processed.
No action is necessary.
Processing... from tray <X>
The product is actively processing a job from No action is necessary.
the designated tray.
RAM DISK DEVICE FAILURE
To clear press OK
The specified device has failed.
Press the OK button to clear.
RAM DISK FILE OPERATION FAILED
To clear press OK
A PJL file system command attempted to
perform an illogical operation.
Press the OK button to clear.
RAM DISK FILE SYSTEM IS FULL
To clear press OK
A PJL file system command could not store Press the OK button to clear.
something on the file system because the file
system was full.
RAM DISK IS WRITE PROTECTED
To clear press OK
The file system device is protected and no
new files can be written to it.
Press the OK button to clear.
RAM DISK NOT INITIALIZED
This file-storage component must be
initialized before use.
Use the HP Embedded Web Server or
HP Web Jetadmin to initialize the component.
Ready
The product is online and ready for data. No No action is necessary.
status or product attendance messages are
pending at the display.
Ready
The product is online and ready.
No action is necessary.
IP ADDRESS
Ready Diagnostics mode
To exit press
The product is in Diagnostics mode.
To stop Diagnostic mode, press the Stop
button
.
Receiving Upgrade
A firmware upgrade is in progress.
Do not turn the product off until the product
returns to Ready.
Remove all print cartridges
To exit press
The product is testing the transfer unit
assembly.
To perform the test, remove all the print
cartridges. To cancel the test, press the stop
button
.
Remove at least one print cartridge
To exit press
The product is testing the print-cartridge
motor.
To perform the test, remove at least one print
cartridge. To cancel the test, press the stop
button
.
REMOVE CARTRIDGE LOCKS
At least one cartridge shipping lock was not 1. Open the front door.
removed before you turned the product on.
2. Remove cartridge locks.
ENWW
Interpret control-panel messages 197
Table 10-1 Control-panel messages (continued)
Description
Recommended action
REMOVE SHIPPING SHEET
The transfer unit shipping sheet was not
removed before you turned the product on.
1. Open the right door.
2. Remove the shipping sheet.
3. Close the right door.
REPLACE <COLOR> CARTRIDGE
The product indicates when a supply level is Replace the specified color cartridge. See
at its estimated end of life. The actual life
remaining might be different than the
estimation. Have a replacement supply
available to install when print quality is no
longer acceptable. The supply does not need
to be replaced now unless the print quality is
no longer acceptable. After an HP supply has
reached its approximated end of life, HP’s
premium Protection Warranty on that supply
ends.
Or, configure the product to continue printing
by using the MANAGE SUPPLIES menu. For
more information about the MANAGE
REPLACE FUSER KIT
The product indicates when the fuser kit is at CAUTION: The fuser can be hot while the
its estimated end of life. The actual life
remaining might be different than the
estimation. Have a replacement fuser kit
available to install when print quality is no
longer acceptable. The fuser kit does not
need to be replaced now unless the print
quality is no longer acceptable. After the fuser
kit reaches its approximated end of life, HP’s
premium Protection Warranty on that fuser kit
ends.
product is in use. Wait for the fuser to cool
before handling it.
1. Open the right door.
2. Grasp the blue handles on both sides of
the fuser and pull straight out to remove
it.
3. Install the new fuser.
4. Close the right door.
REPLACE SUPPLIES
For status press OK
Two or more supplies are at the estimated
end of life. The actual life remaining might be need to be replaced.
different than the estimation. Have a
Press the OK button to see which supplies
Or, configure the product to continue printing
replacement supply available to install when
print quality is no longer acceptable. The
supply does not need to be replaced now
unless the print quality is no longer
acceptable. After an HP supply has reached
its approximated end of life, HP’s premium
Protection Warranty on that supply ends.
by using the MANAGE SUPPLIES menu. For
more information about the MANAGE
REPLACE SUPPLIES - Using black only
You can configure the product to print using No user input is required for printing to
only black when the level of a color supply
has reached its estimated end of life.
continue in black. To continue printing in
color, either replace the supply or reconfigure
However, the color supply might still be able the product by using the MANAGE
to produce acceptable print quality.
SUPPLIES menu on the control panel.
The supply life remaining is used to
For more information about ordering
life remaining is an approximation only and
varies depending on the types of documents
printed and other factors.
For more information about the MANAGE
198 Chapter 10 Solve problems
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Table 10-1 Control-panel messages (continued)
Description
Recommended action
REPLACE SUPPLY
Printing black only
At least one print cartridge has reached the
very low condition and you have set the
COLOR CARTRIDGES items to the PRINT replace the print cartridge or reconfigure the
No action is required for printing to continue
in black. To continue printing in color, either
IN BLACK option.
product by using the MANAGE SUPPLIES
menu on the control panel.
The supply life remaining is used to
determine if a supply is very low. The supply For more information about ordering
printed and other factors.
For more information about the MANAGE
REPLACE TONER COLLECTION UNIT
The product indicates when a toner collection Replace the toner collection unit.
unit is at its estimated end of life. The actual
If you wish to have the toner collection unit
operate past its estimated capacity, configure
the product to continue printing by using the
MANAGE SUPPLIES menu. For more
information about the MANAGE SUPPLIES
menu, see Manage supplies menu
on page 16. This is not a recommended
option because of the risk of overfilling the
toner collection unit, which could result in the
need to service the product.
life remaining might be different than the
estimation. Have a replacement toner
collection unit available to install when print
quality is no longer acceptable. The toner
collection unit does not need to be replaced
now unless the print quality is no longer
acceptable. After a toner collection unit has
reached its approximated end of life, HP’s
premium Protection Warranty on that toner
collection unit ends.
REPLACE TRANSFER KIT
The product indicates when a transfer kit is at Replace the transfer kit. Instructions are
its estimated end of life. The actual life
remaining might be different than the
estimation. Have a replacement transfer kit
available to install when print quality is no
longer acceptable. The transfer kit does not
need to be replaced now unless the print
quality is no longer acceptable. After a
transfer kit has reached its approximated end
of life, HP’s premium Protection Warranty on
that transfer kit ends.
included with the transfer kit.
Request accepted please wait
The product has accepted a request to print No action is necessary.
an internal page, but the current job must
finish printing before the internal page will
print.
Resend Upgrade
The firmware upgrade was not completed
successfully.
Attempt upgrade again.
Resetting kit count
You have selected the option to reset the
count for a new supply item.
No action is necessary.
Restoring factory settings
Restoring...
The product is restoring factory settings.
The product is restoring settings.
No action is necessary.
Please wait until the process is complete.
RESTRICTED FROM PRINTING IN COLOR This message appears when color printing is To enable color printing for the product,
disabled for the product or when it is disabled change the RESTRICT COLOR USE setting
for a particular user or print job.
ROM DISK DEVICE FAILURE
To clear press OK
The specified device has failed.
Press the OK button to clear.
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Interpret control-panel messages 199
Table 10-1 Control-panel messages (continued)
Description
Recommended action
ROM DISK FILE OPERATION FAILED
To clear press OK
A PJL file system command attempted to
perform an illogical operation.
Press the OK button to clear.
ROM DISK FILE SYSTEM IS FULL
To clear press OK
A PJL file system command could not store Press the OK button to clear.
something on the file system because the file
system was full.
ROM DISK IS WRITE PROTECTED
To clear press OK
The file system device is protected and no
new files can be written to it.
Press the OK button to clear.
Rotating <color> Motor
To exit press
A component test is in progress; the
component selected is the <color> cartridge
motor.
Press the stop button
this test.
when ready to stop
Rotating Motor
To exit press
The product is executing a component test
and the component selected is a motor.
Press the stop button
this test.
when ready to stop
SANITIZING DISK <X>% COMPLETE
Do not power off
The hard disk is being cleaned.
Contact the network administrator.
SIZE MISMATCH IN TRAY XX
The paper in the listed tray does not match
the size specified for that tray.
1. Load the correct paper.
2. Verify the paper is positioned correctly.
3. Close the tray and verify that the control
panel lists the correct paper size and
type. Reconfigure the size and type if
necessary.
4. If the message persists, contact HP
support. See Customer support
Sleep mode on
The product is in sleep mode. A button press, No action is necessary.
receipt of printable data, or an error condition
will clear this message.
STANDARD TOP BIN FULL
Remove all paper from bin
SUPPLIES IN WRONG POSITION
The output bin is full.
Empty the bin and continue printing.
Two or more print-cartridge slots contain the Install the correct color cartridge in each slot.
wrong color print cartridge.
From left to right, the print cartridges should
be installed in this order:
Yellow
Magenta
Cyan
●
●
●
●
Black
200 Chapter 10 Solve problems
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Table 10-1 Control-panel messages (continued)
Description
Recommended action
SUPPLIES LOW
This message appears when at least two
To continue printing in color, either replace
supplies have reached the low threshold. The the supply or reconfigure the product by using
actual supply life remaining might vary. You the MANAGE SUPPLIES menu on the
do not need to replace the supplies at this
time unless print quality is no longer
acceptable. After an HP supply has reached
the very low threshold, the HP premium
protection warranty for that supply has
ended.
control panel.
For more information about ordering
supplies, see Supplies and accessories
For more information about the MANAGE
SUPPLIES LOW
This message appears when at least two
To continue printing in color, either replace
supplies have reached the low threshold. The the supply or reconfigure the product by using
product has been configured to print using the MANAGE SUPPLIES menu on the
PRINTING BLACK ONLY
only black when the level of a color supply is control panel.
low. The actual supply life might vary. You do
For more information about ordering
supplies, see Supplies and accessories
not need to replace the supplies at this time
unless print quality is no longer acceptable.
For more information about the MANAGE
SUPPLIES VERY LOW
This message appears when at least two
supplies have reached the very low
threshold. The actual supply life remaining
might vary. You do not need to replace the
supplies at this time unless print quality is no
longer acceptable. After an HP supply has
reached the very low threshold, the HP
premium protection warranty for that supply
has ended.
To continue printing in color, either replace
the supply or reconfigure the product by using
the MANAGE SUPPLIES menu on the
control panel.
For more information about ordering
supplies, see Supplies and accessories
For more information about the MANAGE
SUPPLIES VERY LOW
PRINTING BLACK ONLY
This message appears when at least two
supplies have reached the very low
threshold. The product has been configured the MANAGE SUPPLIES menu on the
To continue printing in color, either replace
the supply or reconfigure the product by using
to print using only black when the level of a
color supply is very low. The actual supply life
might vary. You do not need to replace the
supplies at this time unless print quality is no
longer acceptable. After an HP supply has
reached the very low threshold, the HP
premium protection warranty for that supply
has ended.
control panel.
For more information about ordering
supplies, see Supplies and accessories
For more information about the MANAGE
SUPPLIES VERY LOW
To continue press OK
This message appears when at least two
supplies have reached the low threshold. The the supply or reconfigure the product by using
actual supply life remaining might vary. You the MANAGE SUPPLIES menu on the
To continue printing in color, either replace
do not need to replace the supplies at this
time unless print quality is no longer
acceptable. After an HP supply has reached
the very low threshold, the HP premium
protection warranty for that supply has
ended.
control panel.
For more information about ordering
supplies, see Supplies and accessories
For more information about the MANAGE
ENWW
Interpret control-panel messages 201
Table 10-1 Control-panel messages (continued)
Description
Recommended action
TONER COLLECTION UNIT LOW
The toner collection unit is almost full. The
To continue printing, either press the OK
actual supply life remaining might vary. You button or replace the toner collection unit.
do not need to replace the toner collection
unit at this time unless print quality is no
longer acceptable.
TONER COLLECTION UNIT VERY LOW
The toner collection unit is almost full. The
To continue printing, either press the OK
actual supply life remaining might vary. You button or replace the toner collection unit.
do not need to replace the toner collection
unit at this time unless print quality is no
longer acceptable. After an HP supply has
reached the very low threshold, the HP
premium protection warranty for that supply
has ended.
TONER COLLECTION UNIT VERY LOW
To continue press OK
The toner collection unit is almost full. The
actual supply life remaining might vary. You button or replace the toner collection unit.
To continue printing, either press the OK
do not need to replace the toner collection
unit at this time unless print quality is no
longer acceptable. After an HP supply has
reached the very low threshold, the HP
premium protection warranty for that supply
has ended.
TRANSFER KIT LOW
This message appears when the transfer kit No action is necessary to continue. If the print
reaches the low threshold. The actual supply quality is no longer acceptable, replace the
life remaining might vary. You do not need to transfer kit. Instructions are included with the
replace the transfer kit at this time unless print new transfer kit.
quality is no longer acceptable.
TRANSFER KIT LOW
The transfer kit is nearing the end of its
estimated useful life. The actual supply life
might vary. Estimated pages remaining is
based upon the historical page coverage of
this product. You do not need to replace the
transfer kit at this time unless print quality is
no longer acceptable.
No action is necessary to continue. If the print
quality is no longer acceptable, replace the
transfer kit. Instructions are included with the
new transfer kit.
LESS THAN XXXX PAGES
TRANSFER KIT VERY LOW
This message appears when the transfer kit To continue printing in color, either replace
has reached the very low threshold. The the supply or reconfigure the product by using
actual supply life remaining might vary. You the MANAGE SUPPLIES menu on the
do not need to replace the supplies at this
time unless print quality is no longer
acceptable. After an HP supply has reached
the very low threshold, the HP premium
protection warranty for that supply has
ended.
control panel.
For more information about ordering
supplies, see Supplies and accessories
For more information about the MANAGE
TRANSFER KIT VERY LOW
To continue press OK
This message appears when the transfer kit To continue printing in color, either replace
has reached the very low threshold. The the supply or reconfigure the product by using
actual supply life remaining might vary. You the MANAGE SUPPLIES menu on the
do not need to replace the supplies at this
time unless print quality is no longer
acceptable. After an HP supply has reached
the very low threshold, the HP premium
protection warranty for that supply has
ended.
control panel.
For more information about ordering
supplies, see Supplies and accessories
For more information about the MANAGE
202 Chapter 10 Solve problems
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Table 10-1 Control-panel messages (continued)
Description
Recommended action
TRAY <X> [TYPE] [SIZE]
To change size or type press OK
To accept settings press
TRAY <X> EMPTY [TYPE] [SIZE]
This message states the current type and
size configuration of the tray.
To change size or type press the OK button.
To accept settings press the back arrow
.
The specified tray is empty and the current
job does not need this tray to print.
Refill the tray at a convenient time.
Close the tray.
TRAY <X> OPEN
The specified tray is open or not closed
completely.
TRAY <X> OVERFILLED
Remove some paper
The tray is filled above the stack-height
marking.
Remove enough paper so that the paper
stack does not exceed the limit for the tray.
TRAY <X> SIZE = <Size>
Media insert required in tray
The product is set to print on a small paper
size that requires the HP postcard media-
insert to be installed in this tray.
To use this size paper, install the media insert
before loading the paper. See Load paper
If you do not have the HP postcard media
insert, 100 x 150 mm (4 x 6 in) paper can be
printed from Tray 1 without the insert.
TYPE MISMATCH IN TRAY X
The specified tray contains a paper type that The specified tray will not be used until this
does not match the configured type.
condition is addressed. Printing can continue
from other trays.
1. Load the correct paper in the specified
tray.
2. Verify the type configuration.
UNABLE TO COPY JOB
UNABLE TO STORE JOB
One copy will be printed.
A job cannot be stored because of a memory Install additional memory in the product.
or configuration problem.
Unsupported data on [FS] DIMM in slot x The data on the DIMM for the indicated file
Press the OK button to clear the message.
system is not a type that the product supports.
To clear press OK
Replace the DIMM. See Install memory
[FS] can be either a ROM or Flash file system.
UNSUPPORTED DRIVE INSTALLED
A non-supported hard drive has been
installed.
Turn off the product, remove the hard drive,
and then turn on the product.
UNSUPPORTED SUPPLY INSTALLED
To continue press OK
The print cartridge is for a different HP
product.
If print quality is no longer acceptable, replace
the print cartridge.
For a list of supported print cartridges, see
USB ACCESSORIES EXCEED POWER
LIMIT
A USB accessory is drawing too much
electrical current. Printing cannot continue.
Remove the USB accessory, and then restart
the product.
Use a USB accessory that uses less power
or that contains its own power supply.
USB ACCESSORY ERROR
This message appears when a connected
USB accessory draws too much power.
When this happens, the ACC port is disabled
and printing stops.
Remove the USB accessory, and then restart
the product
Use a USB accessory that uses less power
or that contains its own power supply.
ENWW
Interpret control-panel messages 203
Table 10-1 Control-panel messages (continued)
Description
Recommended action
A USB accessory is not working correctly.
USB ACCESSORY NOT FUNCTIONAL
1. Turn product off.
2. Disconnect the USB accessory, and
replace with a new USB accessory.
USB ACCESSORY UNAVAILABLE
To clear press OK
The USB accessory is currently unavailable. To use the USB accessory, install the
software for the USB accessory and turn the
product off. Then, turn the product on with the
accessory attached.
USB STORAGE DEVICE FAILURE
To clear press OK
The specified device has failed.
Press the OK button to clear.
USB STORAGE FILE OPERATION FAILED A PJL file system command attempted to
Press the OK button to clear.
perform an illogical operation.
To clear press OK
USB STORAGE FILE SYSTEM IS FULL
To clear press OK
A PJL file system command could not store Press the OK button to clear.
something on the file system because the file
system was full.
USB STORAGE IS WRITE PROTECTED
To clear press OK
The file system device is protected and no
new files can be written to it.
Press the OK button to clear.
USB STORAGE NOT INITIALIZED
This file-storage component must be
initialized before use.
Use the embedded Web server or HP Web
Jetadmin to initialize the component.
USED SUPPLY IN USE
The print cartridge has been previously used. If you believe you purchased a genuine HP
supply, go to www.hp.com/go/
anticounterfeit.
WAIT FOR PRINTER TO REINITIALIZE
This message can appear for a variety of
reasons:
No action is necessary.
The RAM DISK settings changed before
the product has restarted.
●
●
The product is restarting after changing
external device modes.
Diagnostics has been exited.
●
●
A new formatter has been installed with
an old engine or a new engine has been
installed with an old formatter.
WAITING FOR TRAY <X> TO LIFT
WARMING UP
The specified tray is lifting paper for feeding. No action is necessary.
The product is coming out of Sleep mode.
No action is necessary.
WRONG CARTRIDGE IN <COLOR> SLOT The indicated slot for a print cartridge
contains a cartridge that is not the correct
Remove the print cartridge from that slot, and
install a cartridge that is the correct color.
color. From left to right, the print cartridges
should be installed in this order:
Yellow
Magenta
Cyan
●
●
●
●
Black
204 Chapter 10 Solve problems
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Table 10-1 Control-panel messages (continued)
Description
Recommended action
YELLOW CARTRIDGE LOW
The product indicates when a supply level is If print quality is no longer acceptable, replace
low. Actual print cartridge life might vary. You the print cartridge. Consider purchasing a
do not need to replace the print cartridge at
this time unless print quality is no longer
acceptable.
replacement cartridge so it is available when
the installed cartridge has reached the end of
its estimated life. See Replace print
YELLOW CARTRIDGE LOW
LESS THAN XXXX PAGES
The product indicates when a supply level is If print quality is no longer acceptable, replace
low. Actual print cartridge life might vary. You the print cartridge. Consider purchasing a
do not need to replace the print cartridge at
this time unless print quality is no longer
acceptable. Estimated pages remaining is
based upon the historical page coverage of
this product.
replacement cartridge so it is available when
the installed cartridge has reached the end of
its estimated life. See Replace print
YELLOW CARTRIDGE VERY LOW
The product indicates when a supply level is If print quality is no longer acceptable, replace
Consider having a replacement print
cartridge available to install when print quality
is no longer acceptable. You do not need to
replace the print cartridge at this time unless
print quality is no longer acceptable. After an
HP supply has reached the very low
threshold, the HP premium protection
warranty for that supply has ended.
YELLOW CARTRIDGE VERY LOW
To continue press OK
The product indicates when a supply level is Press the OK button to continue. If print
very low. Actual print cartridge life might vary. quality is no longer acceptable, replace the
Consider having a replacement print
print cartridge. See Replace print cartridges
is no longer acceptable. You do not need to
replace the print cartridge at this time unless
print quality is no longer acceptable. After an
HP supply has reached the very low
threshold, the HP premium protection
warranty for that supply has ended.
ENWW
Interpret control-panel messages 205
Clear jams
Common causes of jams
The product is jammed.
Cause
Solution
The paper does not meet specifications.
Use only paper that meets HP specifications. See Supported
A component is installed incorrectly.
Verify that the transfer belt and transfer roller are correctly
installed.
You are using paper that has already passed through a product Do not use paper that has been previously printed on or copied.
or copier.
An input tray is loaded incorrectly.
Remove any excess paper from the input tray. Make sure that
the stack is below the maximum stack height mark in the tray.
The paper is skewed.
The input-tray guides are not adjusted correctly. Adjust them
so they hold the stack firmly in place without bending it.
The paper is binding or sticking together.
The paper is removed before it settles into the output bin.
Remove the paper, flex it, rotate it 180°, or flip it over. Reload
the paper into the input tray.
Reset the product. Wait until the page completely settles in the
output bin before removing it.
During two-sided printing, you removed the paper before the Reset the product and print the document again. Wait until the
second side of the document was printed.
page completely settles in the output bin before removing it.
The paper is in poor condition.
Replace the paper.
If the paper is heavier than 220 g/m2 (58 lb), it might not be
picked from the tray.
The internal tray rollers are not picking up the paper.
The rollers are worn. Replace the rollers.
Replace the paper.
The paper has rough or jagged edges.
The paper is perforated or embossed.
Perforated or embossed paper does not separate easily. Feed
single sheets from Tray 1.
Paper was not stored correctly.
Replace the paper in the trays. Paper should be stored in the
original packaging in a controlled environment.
Not all product packing material was removed.
Verify that the packing tape, cardboard, and plastic shipping
locks have been removed from the product.
The HP postcard media insert is installed in Tray 2, and you
are not printing on 10 x 15 cm (4 x 6 in) paper.
Always use the HP postcard media insert when printing on 10
x 15 cm (4 x 6 in) paper, but remove it when printing on other
sizes.
Or
The HP postcard media insert is not installed in Tray 2, and
you are printing on 10 x 15 cm (4 x 6 in) paper.
If the product still continues to jam, contact HP Customer Support or your authorized HP service
provider.
206 Chapter 10 Solve problems
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Jam locations
Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to
direct you to the location of jammed paper and how to clear it.
NOTE: Internal areas of the product that might need to be opened to clear jams have green handles
or green labels.
Figure 10-1 Jam locations
1
2
3
4
5
1
2
3
4
5
Output bin
Right door
Tray 1 area
Tray 2, and optional Trays 3, 4, and 5
Lower-right door
When a jam occurs, a message appears on the control-panel display that describes the location of the
jam. The following table lists the messages that can appear and provides links to the procedures for
clearing the jam.
WARNING! To avoid electrical shock, remove any necklaces, bracelets, or other metal items before
reaching into the inside of the product.
Type of jam
Procedure
13.XX.YY JAM IN RIGHT DOOR
13.XX.YY JAMS IN RIGHT DOOR
13.XX.YY FUSER AREA JAM
13.XX.YY FUSER WRAP JAM
13.XX.YY JAM ABOVE TOP OUTPUT BIN
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Clear jams 207
Type of jam
Procedure
13.XX.YY JAM IN TRAY 1
13.XX.YY JAM IN TRAY 2
13.XX.YY JAM IN OPTIONAL TRAYS
13.XX.YY JAM IN LOWER RIGHT DOOR
208 Chapter 10 Solve problems
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Clear jams in the right door
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling
it.
1. Open the right door.
2. Gently pull the paper out of the pickup area.
3. If paper is visible entering the bottom of the
fuser, gently pull downward to remove it.
CAUTION: Do not touch the rollers on the
transfer roller. Contaminants can affect print
quality.
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Clear jams 209
4. If paper is jammed as it enters the output bin,
remove the fuser and gently pull the paper
downward to remove it.
5. Paper could be jammed inside the fuser where
it would not be visible. Remove the fuser to
check for jammed paper inside.
CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
6. Grasp the fuser handles, lift up slightly, and pull
straight out to remove the fuser.
7. Open the jam-access door. If paper is jammed
inside the fuser, gently pull it straight up to
remove it. If the paper tears, remove all paper
fragments.
CAUTION: Even if the body of the fuser has
cooled, the rollers that are inside could still be
hot. Do not touch the fuser rollers until they
have cooled.
210 Chapter 10 Solve problems
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8. Close the jam-access door, and push the fuser
completely into the product.
9. Close the right door.
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Clear jams 211
3. Gently pull the paper out of the pick up area.
4. Close the right door.
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Clear jams in Tray 2 or optional Trays 3, 4, or 5
CAUTION: Opening a tray when paper is jammed can cause the paper to tear and leave pieces of
paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray.
1. Open Tray 2 and make sure that the paper is
stacked correctly. Remove any jammed or
damaged sheets of paper. To access jammed
paper from the tray cavity, remove Tray 2 from
the product.
2. Close the tray.
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Clear jams 215
Change jam recovery
This product provides a jam recovery feature that reprints jammed pages.
1. Press the Home button
.
2. Press the down arrow to highlight the
CONFIGURE DEVICE menu, and then press
the OK button.
3. Press the down arrow to highlight the
SYSTEM SETUP menu, and then press the
OK button.
4. Press the down arrow to highlight the JAM
RECOVERY menu, and then press the OK
button.
5. Press the down arrow or up arrow
/
to
highlight the appropriate setting, and then
press the OK button. The following options are
available:
AUTO — The product attempts to reprint
jammed pages when sufficient memory is
available. This is the default setting.
●
OFF — The product does not attempt to
reprint jammed pages. Because no
memory is used to store the most recent
pages, performance is optimal.
●
NOTE: When using this option, if the
product runs out of paper and the job is
being printed on both sides, some pages
can be lost.
ON — The product always reprints jammed
pages. Additional memory is allocated to
store the last few pages printed. This might
cause overall performance to suffer.
●
6. Press the Home button
Ready state.
to return to the
ENWW
Clear jams 217
Solve paper-handling problems
Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media
Guide. Always configure the paper type on the control panel to match the type of paper that is loaded
in the tray.
Product feeds multiple sheets
Product feeds multiple sheets
Cause
Solution
Print paper is sticking together.
Remove paper, flex it, rotate it 180 degrees or flip it over, and
then reload it into the tray.
NOTE: Do not fan paper. Fanning can cause static electricity,
which can cause paper to stick together.
Paper does not meet the specifications for this product.
Trays are not properly adjusted.
Use only paper that meets HP paper specifications for this
product.
Make sure that the paper guides match the size of paper being
used.
Product feeds incorrect page size
Product feeds incorrect page size
Cause
Solution
The correct size paper is not loaded in the input tray.
Load the correct size paper in the input tray.
The correct size paper is not selected in the software program Confirm that the settings in the software program and printer
or printer driver.
driver are correct, because the software program settings
override the printer driver and control panel settings, and the
printer driver settings override the control panel settings. For
more information, see Change printer-driver settings for
The correct size paper for the tray is not selected in the product From the control panel, select the correct size paper for the
control panel.
tray.
The paper size is not configured correctly for the input tray.
Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper.
Verify that the paper guides are touching the paper.
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Product pulls from incorrect tray
Product pulls from incorrect tray
Cause
Solution
You are using a driver for a different product.
The specified tray is empty.
Use a driver for this product.
Load paper in the specified tray.
You did not specify the tray for the print job.
Select the correct tray for the print job using the control panel
or by configuring your print settings.
The paper size is not configured correctly for the input tray.
The guides in the tray are not against the paper.
Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
Verify that the guides are touching the paper.
Paper does not feed automatically
Paper does not feed automatically
Cause
Solution
Manual feed is selected in the software program.
Load Tray 1 with paper, or, if the paper is loaded, press the
OK button.
The correct size paper is not loaded.
The input tray is empty.
Load the correct size paper.
Load paper into the input tray.
Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path.
The paper size is not configured correctly for the input tray.
Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper.
Verify that the paper guides are touching the paper.
The manual-feed prompt is set to ALWAYS. The product
Load Tray 1 with paper, or, if the paper is loaded, press the
always prompts for manual feed, even if the tray is loaded.
OK button.
Or, change the manual-feed prompt setting to UNLESS
LOADED, so that the product prompts for manual feed only
when the tray is empty.
The USE REQUESTED TRAY setting on the product is set to Load the requested tray.
EXCLUSIVELY, and the requested tray is empty. The product
Or, change the setting from EXCLUSIVELY to FIRST on the
will not use another tray.
CONFIGURE DEVICE menu. The product can use other trays
if no media is loaded in the specified tray.
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Solve paper-handling problems 219
Paper does not feed from Tray 2, 3, 4, or 5
Paper does not feed from Tray 2, 3, 4, or 5
Cause
Solution
The correct size paper is not loaded.
The input tray is empty.
Load the correct size paper.
Load paper in the input tray.
The correct paper type for the input tray is not selected in the From the product control panel, select the correct paper type
product control panel.
for the input tray. Trays configured for a paper type with a
specific weight range will not match a print job that specifies
an exact weight, even if the specified weight is within the weight
range.
Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path.
Closely inspect the fuser area for jams.
None of the optional trays appear as input tray options.
The optional trays only display as available if they are installed.
Verify that any optional trays are correctly installed. Verify that
the printer driver has been configured to recognize the optional
trays.
An optional tray is incorrectly installed.
Print a configuration page to confirm that the optional tray is
installed. If not, verify that the tray is correctly attached to the
product.
The paper size is not configured correctly for the input tray.
The guides in the tray are not against the paper.
Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
Verify that the guides are touching the paper.
Transparencies or glossy paper will not feed
Transparencies or glossy paper will not feed
Cause
Solution
The correct paper type is not specified in the software or printer Verify that the correct paper type is selected in the software or
driver.
printer driver.
The input tray is overfilled.
Remove excess paper from the input tray. Do not exceed the
maximum stack height marks for the tray.
Paper in another input tray is the same size as the
Make sure that the input tray containing the transparencies or
transparencies, and the product is defaulting to the other tray. glossy paper is selected in the software program or printer
driver. Use the product control panel to configure the tray to
the paper type loaded.
The tray containing the transparencies or glossy paper is not Make sure that the input tray containing the transparencies or
configured correctly for type.
glossy paper is selected in the software program or printer
driver. Use the product control panel to configure the tray to
the paper type loaded.
Transparencies or glossy paper might not meet supported
paper specifications.
Use only paper that meets the HP paper specifications for this
product.
High-humidity environments may cause glossy paper not to
feed, or to feed too many sheets.
Avoid printing glossy paper in high humidity conditions. When
printing glossy paper, removing the paper from the wrapper
and letting it rest for a few hours can improve feeding into the
product. However, letting paper rest in humid environments
may also cause blisters.
220 Chapter 10 Solve problems
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Envelopes jam or will not feed in the product
Envelopes jam or will not feed in the product
Cause
Solution
Envelopes are loaded in an unsupported tray. Only Tray 1 can Load envelopes into Tray 1.
feed envelopes.
Envelopes are curled or damaged.
Try using different envelopes. Store envelopes in a controlled
environment.
Envelopes are sealing because the moisture content is too
high.
Try using different envelopes. Store envelopes in a controlled
environment.
Envelope orientation is incorrect.
Verify that the envelope is loaded correctly.
This product does not support the envelopes being used.
Tray 1 is configured for a size other than envelopes.
Refer to the HP LaserJet Printer Family Print Media Guide.
Configure Tray 1 size for envelopes. If the envelope is a
custom size, configure Tray 1 paper type to ENVELOPE.
Output is curled or wrinkled
Output is curled or wrinkled
Cause
Solution
Paper does not meet the specifications for this product.
Use only paper that meets the HP paper specifications for this
product.
Paper is damaged or in poor condition.
Remove paper from the input tray and load paper that is in
good condition.
Product is operating in an excessively humid environment.
You are printing large, solid-filled areas.
Verify that the printing environment is within humidity
specifications.
Large, solid-filled areas can cause excessive curl. Try using a
different pattern.
Paper used was not stored correctly and might have absorbed Remove paper and replace it with paper from a fresh,
moisture.
unopened package.
Paper has poorly cut edges.
Remove paper, flex it, rotate it 180 degrees or turn it over, and
then reload it into the input tray. Do not fan paper. If the problem
persists, replace the paper.
The specific paper type was not configured for the tray or
selected in the software.
Configure the software for the paper (see the software
documentation). Configure the tray for the paper, see Load
The paper has previously been used for a print job.
Do not re-use paper.
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Solve paper-handling problems 221
Product does not duplex or duplexes incorrectly
Product does not duplex (print 2-sided jobs) or duplexes incorrectly
Cause
Solution
You are trying to duplex on unsupported paper.
The printer driver is not set up for duplex printing.
Verify that the paper is supported for duplex printing.
Set up the printer driver to enable duplex printing.
The first page is printing on the back of preprinted forms or
letterhead.
Preprinted paper requires a specific orientation in the tray. See
The product model does not support automatic 2-sided
printing.
The HP Color LaserJet CP4525n and HP Color LaserJet
CP4025n models do not support automatic 2-sided printing.
The product configuration is not set for duplexing.
In Windows, run the automatic configuration feature:
1. Click the Start button, point to Settings, and then click
Printers and Faxes.
2. Right-click the HP product icon, and then click
Properties or Printing Preferences.
3. Click the Device Settings tab.
4. Under Installable Options, click Update Now in the
Automatic Configuration list.
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Solve image-quality problems
You can prevent most print-quality problems by following these guidelines.
●
●
●
Example print quality problems
Some print quality problems arise from low or very low cartridges or other supplies. The solution is to
replace the low or very low supplies.
Some print quality problems arise from use of inappropriate paper.
Use paper that meets HP paper specifications.
●
●
●
The surface of the paper is too rough. Use paper that meets HP paper specifications.
The printer driver setting or paper tray setting might be incorrect. Be sure that you have configured
the paper tray at the product control panel and have also selected the correct driver setting for the
paper that you are using.
The print mode might be set incorrectly, or the paper might not meet recommended specifications.
●
●
The transparencies you are using are not designed for proper toner adhesion. Use only
transparencies designed for HP Color LaserJet products.
The moisture content of the paper is uneven, too high, or too low. Use paper from a different source
or from an unopened ream of paper.
●
●
●
Some areas of the paper reject toner. Use paper from a different source or from an unopened ream
of paper.
The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this
solves your problem, consult with the printer of your letterhead to verify that the paper used meets
the specifications for this product.
Several optimize print modes can be used to address print quality issues. See Print Quality menu
●
If you are having problems with light streaks in an image, use the INFORMATION menu to print the
supplies status page. If none of the cartridges has reached its estimated end of life, remove the
cartridges from the product, and then reinstall them. The product initiates a cleaning mechanism that
might correct the light streaks.
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Solve image-quality problems 223
Repetitive defects ruler
If defects repeat at regular intervals on the page, use this ruler to identify the cause of the defect. Place
the top of the ruler at the first defect. The marking that is beside the next occurrence of the defect
indicates which component needs to be replaced.
Figure 10-2 Repetitive defects ruler
0 mm
27 mm
32 mm
44 mm
48 mm
51 mm
55 mm
63 mm
76 mm
80 mm
96 mm
101 mm
Distance between defects
Product components that cause the defect
27 mm
32 mm
44 mm
48 mm
51 mm
55 mm
63 mm
76 mm
76 mm
80 mm
96 mm
101 mm
Print cartridge
Print cartridge
Transfer unit
Print cartridge
Transfer roller
Print engine
Transfer unit
Print cartridge
Fuser
Fuser
Print engine
Print engine
224 Chapter 10 Solve problems
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Optimize and improve image quality
Internal print-quality-test pages
Use the built-in print-quality-troubleshooting pages to help diagnose and solve print-quality problems.
1. Press the Home button
.
2. Press the down arrow to highlight the DIAGNOSTICS menu, and then press the OK button.
3. Press the down arrow to highlight the PQ TROUBLESHOOTING setting, and then press the
OK button to print the pages.
The product returns to the Ready state after printing the print-quality-troubleshooting pages. Follow the
instructions on the pages that print out.
Manage and configure printer drivers
The product uses the paper-type setting to establish many internal settings that affect print quality.
Always use the correct paper-type setting in the printer driver and at the product control panel. Also
make sure that the other settings on the Paper/Quality tab in the printer driver are correct.
For Windows operating systems, use the printer driver that best matches your printing needs.
HP PCL 6 driver
Provides the overall best speed, print quality, and product-feature support for most users
●
●
Developed to align with the Windows Graphic Device Interface (GDI) for the best speed
in Windows environments
Might not be fully compatible with third-party and custom software programs that are based
on PCL 5
●
●
●
HP UPD PS driver
Recommended for printing with Adobe® software programs or with other highly graphics-
intensive software programs
Provides support for printing from postscript emulation needs, or for postscript flash font
support
HP UPD PCL 5 driver
The best choice for printing from third-party or custom software programs
●
●
The best choice when operating with mixed environments, which require the product to
be set to PCL 5 (UNIX, Linux, mainframe)
Calibrate the product
Calibration is a product function that optimizes print quality. If you experience any image-quality
problems, calibrate the product.
1. Press the Home button
.
2. Press the down arrow to highlight the CONFIGURE DEVICE menu, and then press the OK
button.
3. Press the down arrow to highlight the PRINT QUALITY menu, and then press the OK button.
4. Press the down arrow to highlight the FULL CALIBRATE NOW setting, and then press the
OK button.
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Solve image-quality problems 225
Solve performance problems
Problem
Cause
Solution
Pages print but are totally blank.
The document might contain blank
pages.
Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning.
To check the product, print a
Configuration page.
All of the print cartridges might be very
low on toner.
Replace the toner cartridges if a
SUPPLIES VERY LOW message is
displayed.
Pages print very slowly.
Pages did not print.
Heavier paper types can slow the print
job.
Print on a different type of paper. Proper
fusing may require a slower print speed
to ensure the best print quality.
Complex pages can print slowly.
Simplify the page.
The product might not be pulling paper
correctly.
Make sure paper is loaded in the tray
correctly.
The paper is jamming in the product.
Clear the jam. See Clear jams
The USB cable might be defective or
incorrectly connected.
Disconnect the USB cable at both
ends and reconnect it.
●
●
●
Try printing a job that has printed in
the past.
Try using a different USB cable.
Other devices are running on your
computer.
The product might not share a USB port.
If you have an external hard drive or
network switchbox that is connected to
the same port as the product, the other
device might be interfering. To connect
and use the product, you must
disconnect the other device or you must
use two USB ports on the computer.
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Solve performance problems 227
Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the cable.
Verify that the cable is connected to the computer and to the product.
●
●
●
Verify that the cable is not longer than 2 m (6.5 ft). Replace the cable if necessary.
Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.
Solve network problems
Check the following items to verify that the product is communicating with the network. Before beginning,
Problem
Solution
Poor physical connection
Verify that the product is attached to the correct network port using a cable of the
correct length.
Verify that cable connections are secure.
Look at the network port connection on the back of the product, and verify that the
amber activity light and the green link-status light are lit.
If the problem continues, try a different cable or port on the hub.
The computer is unable to communicate Use the command prompt to ping the product from your computer. For example:
with the product.
ping 192.168.45.39
Verify that the ping displays round-trip times, which indicates that it is working.
If the ping command failed, verify that the network hubs are on, and then verify that
the network settings, the product, and the computer are all configured for the same
network.
Incorrect link and duplex settings
Hewlett-Packard recommends leaving this setting in automatic mode (the default
Incorrect IP address for the product on
the computer
Use the correct IP address. The IP address is listed on the configuration page.
If the IP address is correct, delete the product and then add it again.
New software programs have caused
compatibility problems.
Verify that any new software programs are correctly installed and that they use the
correct printer driver.
Your computer or workstation is set up
incorrectly.
Check the network drivers, printer drivers, and the network redirection.
Verify that the operating system is configured correctly.
The protocol is disabled, or other
network settings are incorrect.
Review the configuration page to check the status of the protocol. Enable it if
necessary.
Reconfigure the network settings if necessary. See Connect to a network
228 Chapter 10 Solve problems
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Product software problems
Problem
Solution
A printer driver for the product is Reinstall the product software.
not visible in the Printer folder
NOTE: Close any applications that are running. To close an application that has an icon in the system
tray, right-click the icon, and select Close or Disable.
Try plugging the USB cable into a different USB port on the computer.
An error message was displayed Reinstall the product software.
during the software installation
NOTE: Close any applications that are running. To close an application that has an icon in the task bar,
right-click the icon, and select Close or Disable.
Check the amount of free space on the drive where you are installing the product software. If necessary,
free up as much space as you can, and reinstall the product software.
If necessary, run the Disk Defragmenter, and reinstall the product software.
Print a Configuration page, and verify the product functionality.
The product is in Ready mode,
but nothing prints
Verify that all of the cables are correctly seated and within specifications. This includes the USB and
power cables. Try a new cable.
Verify the IP Address on the Embedded Jetdirect Page matches the IP address for the software port.
Use one of the following procedures:
Windows XP, Windows Server
2003, Windows Server 2008, and
Windows Vista
1. Click Start.
2. Click Settings.
3. Click Printers and Faxes (using the default Start menu view) or
click Printers (using the Classic Start menu view).
4. Right-click the product driver icon, and then select Properties.
5. Click the Ports tab, and then click Configure Port.
6. Verify the IP address, and then click OK or Cancel.
7. If the IP Addresses are not the same, delete the driver, and
reinstall the driver using the correct IP address.
Windows 7
1. Click Start.
2. Click Devices and Printers.
3. Right-click the product driver icon, and then select Printer
properties.
4. Click the Ports tab, and then click Configure Port.
5. Verify the IP address, and then click OK or Cancel.
6. If the IP Addresses are not the same, delete the driver, and
reinstall the driver using the correct IP address.
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Product software problems 229
Solve common Windows problems
Error message:
“(Name of the program, for example, Internet Explorer) has encountered a problem and needs to close. We are sorry
for the inconvenience”
Cause
Solution
Close all software programs, restart Windows, and try again.
If the application referenced is the printer driver, select or install
a different printer driver. If the product PCL 6 printer driver is
selected, switch to the PCL 5 or HP postscript level 3 emulation
printer driver.
See the Microsoft Windows documentation that came with the
computer for more information about Windows error
messages, or go to www.microsoft.com.
230 Chapter 10 Solve problems
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Solve common Mac problems
The printer driver is not listed in the Printer Setup Utility or the Print & Fax list.
Cause
Solution
The product software might not have been installed or was installed Make sure that the product .GZ file is in the following hard-drive folder:
incorrectly.
Mac OS X 10.4: Library/Printers/PPDs/Contents/
Resources/<lang>.lproj, where <lang> is the two-letter
language code for the language that you are using.
●
●
Mac OS X 10.5 and 10.6: Library/Printers/PPDs/
Contents/Resources
If necessary, reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) file is corrupt.
Delete the .GZ file from the following hard-drive folder:
Mac OS X 10.4: Library/Printers/PPDs/Contents/
Resources/<lang>.lproj, where <lang> is the two-letter
language code for the language that you are using.
●
●
Mac OS X 10.5 and 10.6: Library/Printers/PPDs/
Contents/Resources
Reinstall the software. See the getting started guide for instructions.
The product name, IP address, or Bonjour host name does not appear in the product list in the Printer Setup Utility or the Print &
Fax list.
Cause
Solution
The product might not be ready.
Make sure that the cables are connected correctly, the product is on,
and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The wrong connection type might be selected.
Make sure that USB, IP Printing, or Bonjour is selected, depending
on the type of connection that exists between the product and the
computer.
The wrong product name, IP address, or Bonjour host name is being Print a configuration page to check the product name, IP address, or
used.
Bonjour host name. Verify that the name, IP address, or Bonjour host
name on the configuration page matches the product name, IP
address, or Bonjour host name in the Printer Setup Utility or the Print
& Fax list.
The interface cable might be defective or of poor quality.
Replace the cable with a high-quality cable.
The printer driver does not automatically set up your selected product in the Printer Setup Utility or the Print & Fax list.
Cause
Solution
The product might not be ready.
Make sure that the cables are connected correctly, the product is on,
and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
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Solve common Mac problems 231
The printer driver does not automatically set up your selected product in the Printer Setup Utility or the Print & Fax list.
Cause Solution
The product software might not have been installed or was installed Make sure that the product PPD is in the following hard-drive folder:
incorrectly.
Mac OS X 10.4: Library/Printers/PPDs/Contents/
Resources/<lang>.lproj, where <lang> is the two-letter
language code for the language that you are using.
●
●
Mac OS X 10.5 and 10.6: Library/Printers/PPDs/
Contents/Resources
If necessary, reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) file is corrupt.
Delete the .GZ file from the following hard-drive folder:
Mac OS X 10.4: Library/Printers/PPDs/Contents/
Resources/<lang>.lproj, where <lang> is the two-letter
language code for the language that you are using.
●
●
Mac OS X 10.5 and 10.6: Library/Printers/PPDs/
Contents/Resources
Reinstall the software. See the getting started guide for instructions.
Replace the interface cable with a high-quality cable.
The interface cable might be defective or of poor quality.
A print job was not sent to the product that you wanted.
Cause
Solution
The print queue might be stopped.
Restart the print queue. Open print monitor and select Start
Printer.
The wrong product name or IP address is being used. Another
Print a configuration page to check the product name, IP address, or
product with the same or similar name, IP address, or Bonjour host Bonjour host name. Verify that the name, IP address, or Bonjour host
name might have received your print job.
name on the configuration page matches the product name, IP
address, or Bonjour host name in the Printer Setup Utility or the Print
& Fax list.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs.
Try downloading the fonts that are contained in the EPS file to
the product before printing.
●
●
Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB products is not
installed.
When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
232 Chapter 10 Solve problems
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When connected with a USB cable, the product does not appear in the Printer Setup Utility or the Print & Fax list after the driver
is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.
Software troubleshooting
Check that your Macintosh supports USB.
●
●
Verify that your Macintosh operating system is Mac OS X 10.4
or later.
Ensure that your Macintosh has the appropriate USB software
from Apple.
●
Hardware troubleshooting
Check that the product is turned on.
●
●
●
●
Verify that the USB cable is connected correctly.
Check that you are using the appropriate high-speed USB cable.
Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
●
NOTE: The iMac keyboard is a nonpowered USB hub.
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Solve common Mac problems 233
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Part numbers
Ordering information and availability might change during the life of the product.
Accessories
Item
Description
Part number
HP Color LaserJet 1 x 500 Paper Feeder 500-sheet paper tray.
and stand
CE422A
HP Color LaserJet 3 x 500 Paper Feeder 1500-sheet paper tray. Contains three
CE423A
and stand
500-sheet trays.
HP Postcard media insert
Plastic tray for printing 10 x 15 cm (4 x 6 CC497A
in) paper.
Print cartridges and toner collection unit
Item
Description1
Part number
HP Color LaserJet black print cartridge
HP Color LaserJet black print cartridge
Standard black cartridge
CE260A
CE260X
High-capacity black cartridge for
CLJ4525 models only
HP Color LaserJet cyan print cartridge
Cyan cartridge
CE261A
CE262A
CE263A
HP Color LaserJet yellow print cartridge Yellow cartridge
HP Color LaserJet magenta print
cartridge
Magenta cartridge
Toner Collection Unit
Receptacle for toner that has not fused
to the paper.
CE265A
1
Memory
Item
Description
Part number
200-pin DDR2 SODIMM x32 memory
modules
256 MB
512 MB
CE466A
CE467A
Boosts the ability of the product to handle
large or complex print jobs.
HP Encrypted High Performance hard
disks
EIO encrypted hard disk to install in the J8019A
EIO accessory slot
63 mm (2.5 in)
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Part numbers 237
Cables and interfaces
Item
Description
Part number
Enhanced I/O (EIO) card
HP Jetdirect 635n IPv6/IPsec Print
Server
J7961G
USB cable
2-meter standard USB-compatible
device connector
C6518A
Maintenance kits
Item
Description
Part number
Fuser kit
110 Volt replacement fuser
220 Volt replacement fuser
CE246A
CE247A
CE249A
Transfer kit
Replacement transfer unit, transfer
roller, Tray 1 pickup roller, and eight feed
and separation rollers for Trays 2-5.
238 Appendix A Supplies and accessories
ENWW
Hewlett-Packard limited warranty statement
HP PRODUCT
DURATION OF LIMITED WARRANTY
HP Color LaserJet CP4025n, CP4025dn, CP4525n,
CP4525dn, CP4525xh
One-year on-site warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects
in materials and workmanship after the date of purchase, for the period specified above. If HP receives
notice of such defects during the warranty period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement products may be either new or equivalent in performance to
new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date
of purchase, for the period specified above, due to defects in material and workmanship when properly
installed and used. If HP receives notice of such defects during the warranty period, HP will replace
software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,
within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled
to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse,
(d) operation outside of the published environmental specifications for the product, or (e) improper site
preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND
NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Some countries/regions, states or provinces do not allow limitations on the duration of an implied
warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific
legal rights and you might also have other rights that vary from country/region to country/region, state
to state, or province to province.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this
product and where HP has marketed this product. The level of warranty service you receive may vary
according to local standards. HP will not alter form, fit or function of the product to make it operate in a
country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT
ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT
WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE,
WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
240 Appendix B Service and support
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HP's Premium Protection Warranty: LaserJet print
cartridge limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or
operation outside of the published environmental specifications for the printer product or (c) exhibit wear
from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem and print samples) or contact HP customer support. At HP's option, HP will either replace
products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
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HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement 241
Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit
Limited Warranty Statement
This HP product is warranted to be free from defects in materials and workmanship until the printer
provides a low-life indicator on the control panel.
This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered
with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside
of the published environmental specifications for the printer product or (c) exhibit wear from ordinary
use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem) or contact HP customer support. At HP’s option, HP will either replace products that prove
to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
242 Appendix B Service and support
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End User License Agreement
PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License
Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and
(b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This
EULA does not apply if there is a separate license agreement between you and HP or its suppliers for
the Software, including a license agreement in online documentation. The term “Software” may include
(i) associated media, (ii) a user guide and other printed materials, and (iii) “online” or electronic
documentation (collectively “User Documentation”).
RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO
ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR
OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS EULA. IF YOU DO
NOT ACCEPT THIS EULA, DO NOT INSTALL, DOWNLOAD, OR OTHERWISE USE THE
SOFTWARE. IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA, PLEASE
RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A
REFUND OF THE PURCHASE PRICE; IF THE SOFTWARE IS INSTALLED ON OR MADE
AVAILABLE WITH ANOTHER HP PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED
PRODUCT.
1. THIRD PARTY SOFTWARE. The Software may include, in addition to HP proprietary software
(“HP Software”), software under licenses from third parties (“Third Party Software” and “Third Party
License”). Any Third Party Software is licensed to you subject to the terms and conditions of the
corresponding Third Party License. Generally, the Third Party License is located in a file such as
license.txt; you should contact HP support if you cannot find any Third Party License. If the Third Party
Licenses include licenses that provide for the availability of source code (such as the GNU General
Public License) and the corresponding source code is not included with the Software, then check the
product support pages of HP’s website (hp.com) to learn how to obtain such source code.
2. LICENSE RIGHTS. You will have the following rights provided you comply with all terms and
conditions of this EULA:
a. Use. HP grants you a license to Use one copy of the HP Software. “Use” means installing, copying,
storing, loading, executing, displaying, or otherwise using the HP Software. You may not modify the
HP Software or disable any licensing or control feature of the HP Software. If this Software is provided
by HP for Use with an imaging or printing product (for example, if the Software is a printer driver,
firmware, or add-on), the HP Software may only be used with such product (“HP Product”). Additional
restrictions on Use may appear in the User Documentation. You may not separate component parts of
the HP Software for Use. You do not have the right to distribute the HP Software.
b. Copying. Your right to copy means you may make archival or back-up copies of the HP Software,
provided each copy contains all the original HP Software’s proprietary notices and is used only for back-
up purposes.
3. UPGRADES. To Use HP Software provided by HP as an upgrade, update, or supplement (collectively
“Upgrade”), you must first be licensed for the original HP Software identified by HP as eligible for the
Upgrade. To the extent the Upgrade supersedes the original HP Software, you may no longer use such
HP Software. This EULA applies to each Upgrade unless HP provides other terms with the Upgrade. In
case of a conflict between this EULA and such other terms, the other terms will prevail.
4. TRANSFER.
a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the
HP Software to another end user. Any transfer will include all component parts, media, User
Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an
indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred
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End User License Agreement 243
Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically
terminated.
b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial
timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except
as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and User Documentation are
owned by HP or its suppliers and are protected by law, including applicable copyright, trade secret,
patent, and trademark laws. You will not remove any product identification, copyright notice, or
proprietary restriction from the Software.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or
disassemble the HP Software, except and only to the extent that the right to do so is allowed under
applicable law.
7. CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information you
provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support
services related to the Software or the HP Product. All such information will be subject to HP’s privacy
policy. HP will not use such information in a form that personally identifies you except to the extent
necessary to enhance your Use or provide support services.
8. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability of
HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the
greater of the amount actually paid by you for the Product or U.S. $5.00. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR
ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES (INCLUDING
DAMAGES FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, PERSONAL INJURY,
OR LOSS OF PRIVACY) RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE
SOFTWARE, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states
or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
9. U.S. GOVERNMENT CUSTOMERS. If you are a U.S. Government entity, then consistent with FAR
12.211 and FAR 12.212, Commercial Computer Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed under the applicable HP commercial license
agreement.
10. COMPLIANCE WITH EXPORT LAWS. You will comply with all laws, rules, and regulations (i)
applicable to the export or import of the Software, or (ii) restricting the Use of the Software, including
any restrictions on nuclear, chemical, or biological weapons proliferation.
11. RESERVATION OF RIGHTS. HP and its suppliers reserve all rights not expressly granted to you
in this EULA.
(c) 2007 Hewlett-Packard Development Company, L.P.
Rev. 11/06
244 Appendix B Service and support
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Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP
identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to
you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is
mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs
of this service. 2) Parts for which customer self repair is optional. These parts are also designed for
Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no
additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether
a defective part must be returned to HP. In cases where it is required to return the defective part to HP,
you must ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to
be used.
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Customer self-repair warranty service 245
Customer support
Get telephone support, free during your warranty period, for
your country/region
Country/region phone numbers are on the flyer that was in the
Have the product name, serial number, date of purchase, and
problem description ready.
Get 24-hour Internet support
Get support for products used with a Macintosh computer
Download software utilities, drivers, and electronic information www.hp.com/go/cljcp4025_software or www.hp.com/go/
Order additional HP service or maintenance agreements
246 Appendix B Service and support
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Physical specifications
Table C-1 Product dimensions
Product
Height
Depth
Width
Weight
HP Color LaserJet CP4025n
HP Color LaserJet CP4025dn
HP Color LaserJet CP4525n
HP Color LaserJet CP4525dn
HP Color LaserJet CP4525xh
420 mm (16.5 in)
420 mm (16.5 in)
420 mm (16.5 in)
420 mm (16.5 in)
964 mm (38.0 in)
522 mm (20.6 in)
522 mm (20.6 in)
522 mm (20.6 in)
522 mm (20.6 in)
651 mm (25.7 in)
540 mm (21.3 in)
540 mm (21.3 in)
540 mm (21.3 in)
540 mm (21.3 in)
662 mm (26.1 in)
38.5 kg (84.6 lb)
38.5 kg (84.6 lb)
38.5 kg (84.6 lb)
38.5 kg (84.6 lb)
64.1 kg (141.1 lb)
Table C-2 Product dimensions, with all doors and trays fully opened
Product
Height
Depth
Width
HP Color LaserJet CP4025n
HP Color LaserJet CP4025dn
HP Color LaserJet CP4525n
HP Color LaserJet CP4525dn
HP Color LaserJet CP4525xh
420 mm (16.5 in)
420 mm (16.5 in)
420 mm (16.5 in)
420 mm (16.5 in)
964 mm (38.0 in)
522 mm (20.6 in)
522 mm (20.6 in)
522 mm (20.6 in)
522 mm (20.6 in)
651 mm (25.7 in)
765 mm (30.1 in)
765 mm (30.1 in)
765 mm (30.1 in)
765 mm (30.1 in)
866 mm (34.1 in)
Power consumption, electrical specifications, and
acoustic emissions
information.
Environmental specifications
Environmental condition
Recommended
Allowed
Temperature (product and print
cartridge)
17° to 27°C (62.6° to 80.6°F)
10° to 30°C (50° to 86°F)
Relative humidity
Altitude
30% to 70% relative humidity (RH)
N/A
10% to 80% RH
0 m (0 ft) to 3000 m (9842 ft)
248 Appendix C Product specifications
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FCC regulations
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy, and if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference at his
own expense.
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void
the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class A limits of Part 15 of FCC rules.
250 Appendix D Regulatory information
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Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize impacts on our environment.
Ozone production
This product generates no appreciable ozone gas (O3).
Power consumption
Power usage drops significantly while in Ready and Sleep mode, which saves natural resources and
saves money without affecting the high performance of this product. To determine the ENERGY STAR®
qualification status for this product, see the Product Data Sheet or Specifications Sheet. Qualified
products are also listed at:
Paper use
This product’s optional automatic duplex feature (two-sided printing) and N-up printing (multiple pages
printed on one page) capability can reduce paper usage and the resulting demands on natural
resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies
It’s easy to return and recycle your HP LaserJet print cartridges after use—free of charge—with
HP Planet Partners. Multilingual program information and instructions are included in every new
HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further
when you return multiple cartridges together rather than separately.
HP is committed to providing inventive, high-quality products and services that are environmentally
sound, from product design and manufacturing to distribution, customer use and recycling. When you
participate in the HP Planet Partners program, we ensure your HP LaserJet print cartridges are recycled
properly, processing them to recover plastics and metals for new products and diverting millions of tons
of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be
returned to you. Thank you for being environmentally responsible!
NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this
label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty
returns. For information about recycling your HP inkjet cartridges please go to http://www.hp.com/
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Environmental product stewardship program 251
Return and recycling instructions
United States and Puerto Rico
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more
HP LaserJet print cartridges after use. Please follow the applicable instructions below.
Multiple returns (more than one cartridge)
1. Package each HP LaserJet print cartridge in its original box and bag.
2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg
(70 lb).
3. Use a single pre-paid shipping label.
OR
1-800-340-2445 (holds up to 31 kg (70 lb) of HP LaserJet print cartridges).
2. Use a single pre-paid shipping label.
Single returns
1. Package the HP LaserJet print cartridge in its original bag and box.
2. Place the shipping label on the front of the box.
Shipping
For all HP LaserJet print cartridge recycling returns, give the package to UPS during your next delivery
or pickup, or take it to an authorized UPS drop-off center. For the location of your local UPS drop-off
center, call 1-800-PICKUPS or visit www.ups.com. If you are returning via USPS label, give the package
to a U.S. Postal Service carrier or drop off at a U.S. Postal Service Office. For more information, or to
Requested UPS pickup will be charged normal pickup rates. Information subject to change without
notice.
Residents of Alaska and Hawaii
Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal Service
provides no-cost cartridge return transportation services under an arrangement with HP for Alaska and
Hawaii.
Non-U.S. returns
To participate in HP Planet Partners return and recycling program, just follow the simple directions in
the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/
recycle. Select your country/region for information on how to return your HP LaserJet printing supplies.
Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper
according to EN12281:2002.
252 Appendix D Regulatory information
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Material restrictions
This HP product does not contain added mercury.
This HP product contains a battery that might require special handling at end-of-life. The batteries
contained in or supplied by Hewlett-Packard for this product include the following:
HP Color LaserJet Enterprise CP4020-CP4520 Series
Type
Carbon monofluoride lithium
Weight
0.8 g
Location
User-removable
On formatter board
No
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the
Disposal of waste equipment by users in private households in the
European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with
your other household waste. Instead, it is your responsibility to dispose of your waste equipment by
handing it over to a designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the time of disposal will
help to conserve natural resources and ensure that it is recycled in a manner that protects human health
and the environment. For more information about where you can drop off your waste equipment for
recycling, please contact your local city office, your household waste disposal service or the shop where
you purchased the product.
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006
of the European Parliament and the Council). A chemical information report for this product can be found
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Environmental product stewardship program 253
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)
For more information
To obtain information about these environmental topics:
Product environmental profile sheet for this and many related HP products
HP’s commitment to the environment
●
●
●
●
●
HP’s environmental management system
HP’s end-of-life product return and recycling program
Material Safety Data Sheets
254 Appendix D Regulatory information
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Declaration of Conformity
Declaration of Conformity
according to ISO/IEC 17050–1 and EN 17050–1, DoC#: BOISB-0806-00-rel.1.0
Manufacturer's Name:
Manufacturer's Address:
Hewlett-Packard Company
11311 Chinden Boulevard,
Boise, Idaho 83714-1021, USA
declares that the product
Product Name:
Regulatory Model Number:2)
HP Color LaserJet CP4525/CP4025 series
BOISB-0806-00
Including: CE423A — 3 x 500-Sheet Paper Tray
CE422A — 500-Sheet Paper Tray
ALL
Product Options:
Print Cartridges: CE260A, CE260X, CE261A, CE262A, CE263A
conforms to the following Product Specifications:
Safety:
IEC 60950-1:2001 / EN60950-1: 2001 + A11
IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product)
GB4943-2001
CISPR 22:2005 / EN 55022:2006 – Class A1)3)
EN 61000-3-2:2006
EMC:
EN 61000-3-3:1995 + A1 + A2
EN 55024:1998 +A1 + A2
FCC Title 47 CFR, Part 15 Class A / ICES-003, Issue 4
GB9254-1998, GB17625.1–2003
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC, and
carries the CE-Marking
accordingly.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name
or the product number(s).
3) The product meets the requirements of EN55022 & CNS13438 Class A in which case the following applies: “Warning - This is a class A
product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate
measures.”
Boise, Idaho , USA
October 2009
For regulatory topics only:
European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe, Herrenberger Straße 140, D-71034 Böblingen, Germany, (FAX: +49-7031-14-3143), http://www.hp.com/go/
USA Contact:
Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho 83707-0015, USA,
(Phone: 208-396-6000)
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Declaration of Conformity 255
Safety statements
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product
under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard
according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the
device is completely confined within protective housings and external covers, the laser beam cannot
escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specified
in this user guide may result in exposure to hazardous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class A requirements.
« Conforme à la classe A des normes canadiennes de compatibilité électromagnétiques. « CEM ». »
VCCI statement (Japan)
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the
product label. The product uses either 100-127 Vac or 220-240 Vac and 50/60 Hz.
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the
product.
Power cord statement (Japan)
256 Appendix D Regulatory information
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EMC statement (China)
EMC statement (Korea)
EMI statement (Taiwan)
Laser statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP Color LaserJet CP4025n, CP4025dn, CP4525n, CP4525dn, CP4525xh, laserkirjoitin on käyttäjän
kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää
lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN
60825-1 (1994) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för
osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP Color LaserJet CP4025n, CP4025dn, CP4525n, CP4525dn, CP4525xh - kirjoittimen sisällä ei ole
käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen
koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan
puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia,
jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
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Safety statements 257
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig
laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.
Substances Table (China)
258 Appendix D Regulatory information
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Index
Symbols/Numerics
10 x 15 cm paper
buttons, control panel
locating 10
managing 140
match 143
printing in grayscale
(Windows) 104
sRGB 145
using 139
4 x 6 in paper
C
cable, USB
troubleshooting 227
capacity
A
accessibility features
accessories
ordering 236
address, printer
Macintosh,
troubleshooting 231
Attention light
output bins
cartridges
non-HP 162
printing at estimated end of
life 162
recycling 251
storage 162
color options
warranty 241
configurations, models
locating 10
cartridges, print
ordering through HP embedded
replacing 162
cautions iii
configuring
connectivity
B
bins, output
features
USB 67
locating
control panel
blank pages
troubleshooting 227
booklets
chosen personality not
available 190
cleaning
buttons 10
both sides, printing on
browser requirements
HP embedded Web
Server 152
product 176
clock
clock, real-time
setting 160
lights 10
locating
menus 12
messages, alphabetical
list 183
color
adjusting 141
business graphics
manage 139
security 157
printing 135
EN
WW
Index 259
envelopes
jams 221
control-panel menus
double-sided printing (duplexing)
Mac 62
drivers
environmental features
Environmental Product
error messages
copies
changing number of
(Windows) 104
changing paper types and
sizes 82
cover pages
changing settings
errors
printing on different paper
(Windows) 115
(Windows) 49
covers, locating
settings 48
software 229
Ethernet cards
custom print settings
(Windows) 105
custom-size paper settings
Macintosh 60
universal 46
Eu
ropean Union, waste
disposal 253
Explorer, versions supported
HP Embedded Web
Server 152
customer support
HP embedded Web Server
links 154
duplex alignment
setting 137
F
online 153
duplex printing (double-sided)
Finnish laser safety
statement 257
D
Data light
locating 10
deleting
device status
first page
printing on different paper
(Windows) 115
fonts
duty cycle
E
Embedded Web Server (EWS)
features 152
included
DHCP 33
diagnostics
end of life
formatter
security 158
forms
fuser
networks 36
DIMMs
DIMMs (dual inline memory
modules)
print cartridges, printing when
reached 162
Enhanced I/O (EIO) card
installing 174
jams 184
installing 169
DLC/LLC 35
partnumber 238
settings 32
G
260 Index
ENWW
graphical and text display, control
panel 10
graphics, business
printing 135
grayscale
Information tab, HP embedded Web
Server 153
Jetdirect print server
installing 174
models including
job retention
job storage
input trays
configuring 15
install cartridge error
message 193
H
installing
hard disks
DIMMs 169
encrypted 156
ordering 237
help
interface ports
jobs
jobs, print
printing options
(Windows) 104
HP Easy Color
disabling 142
using 142
HP Easy Printer Care
description 51
downloading 51
opening 149
storing permanent copies
(Windows) 131
storing permanent private
storing temporarily
(Windows) 131
storing temporary copies
(Windows) 131
included
Internet Explorer, versions
supported
HP Embedded Web
Server 152
IP address
jobs, stored
deleting 130
options 149
supported operating
systems 51
configuring 71
Macintosh,
troubleshooting 231
IPsec 156
printing 129
receiving notification when
setting user names
(Windows) 132
specifying names
(Windows) 132
using 52
HP Embedded Web Server (EWS)
features 152
HP Jetdirect print server
installing 174
K
keys, control panel
locating 10
models including
J
jams
L
clearing 207
envelopes 221
fuser 184
recovery 217
labels
LAN-connector
landscape orientation
languages, printer
I
ENWW
Index 261
Material Safety Data Sheet
(MSDS) 254
media
multiple pages per sheet
last page
printing on different paper
(Windows) 115
letterhead
lights
loading
N
custom-size, Macintosh
settings 60
n-up printing
names, job
Netscape Navigator, versions
supported
HP embedded Web
Server 152
network
supported sizes
memory
features
permanent storage error
messages 187
memory DIMMs
operating systems
supported 66
lower right door
Networking tab, HP embedded Web
Server 154
jams 184
M
security 158
networks
Mac
memory tag
configuring 68
changing paper types and
sizes 82
description 163
locating 165
con
nectivity features
software 58
supported operating
systems 56
diagnostics 36
menu map
menus
diagnostics 40
information 14
Macintosh
problems,
printing 19
troubleshooting 231
support 246
print servers included
protocols 32
settings 32
resets 40
menus, control panel
I/O 32
menus, control-panel
USB card,
troubleshooting 232
Macintosh driver settings
watermarks 61
marketing materials
printing 135
networks, wired
notes iii
messages
O
on/off button, locating
models, features
monthly duty cycle
262 Index
ENWW
paper jams
clearing 207
paper size
changing 82
paper sizes
selecting 109
print cartridges
opening printer drivers
(Windows) 103
operating environment
specifications 248
optimize speed or energy
usage 159
non-HP 162
ordering through HP embedded
printing at estimated end of
life 162
recycling 251
re
placing 162
storage 162
warranty 241
supported
paper types
ordering
changing 82
selecting 109
supplies through HP embedded
supported
paper, special
orientation
part numbers
memory 237
PCL drivers
print jobs
output bin
storing permanent copies
(Windows) 131
storing permanent private
storing temporarily
capacity
jams 184
locating
universal 46
(Windows) 131
output quality
personal jobs
storing temporarily
(Windows) 131
portrait orientation
ports
storing temporary copies
(Windows) 131
print media
print quality
troubleshooting 223
print server card
troubleshooting 223
P
page sizes
scaling documents to fit
(Windows) 117
pages
blank 227
included
locating
troubleshooting
Macintosh 232
PostScript Printer Description
(PPD) files
included 58
power
consumption 248
troubleshooting 180
power connection
installing 174
printer drivers (Mac)
settings 60
troubleshooting 231
printer drivers (Windows)
choosing 225
pages per minute
pages per sheet
paper
covers, using different
paper 115
custom-size, Macintosh
settings 60
settings 103
supported 45
first and last pages, using
locating
power switch, locating
PPDs
included 58
preprinted paper
print cartridge
printer languages
printer settings
configure 19
printing
load 90
printing on preprinted letterhead
speed specifications
troubleshooting 227
managing 162
ENWW
Index 263
retention, job
installing, USB
connections 67
Mac 58
problems 229
printing on both sides
private jobs
right door
storing permanently
(Windows) 132
software license
problem-solving
jams 184
agreement 243
supported operating
networks 36
S
scale documents
Macintosh 60
Windows 117
scanning
processor speed
product info
product status
so
lving
special media
proof and hold
speed specifications
security
settings 32
security slot
guidelines 80
special paper
guidelines 80
specifications
Q
quality
locating
features
troubleshooting 223
quick copy jobs
Services tab
Macintosh 63
settings
speed specifications
standard output bin
color 145
R
drivers 49
capacity
status
Ready light
locating 10
recycling
Settings tab, HP embedded Web
Server 153
shortcuts (Windows)
creating 106
HP Embedded Web
Server 59
HP printing supplies returns and
regulatory statements
environmental product
repeating defects,
troubleshooting 224
storage, job
stored jobs
using 105
sleep delay
disabling 159
enabling 159
small size paper
resize documents
Macintosh 60
software
deleting 130
Windows 117
resolution
printing 129
receiving notification when
security 157
specifications
264 Index
ENWW
setting user names
(Windows) 132
specifying names
(Windows) 132
system requirements
HP Embedded Web
Server 152
trays, status
troubleshooting
storing
storing jobs
T
TCP/IP
checklist 180
control panel messages,
numerical 173
duplexing 222
permanent copies
(Windows) 131
permanent private copies
(Windows) 132
temporary copies
(Windows) 131
temporary personal jobs
(Windows) 131
manually configuring IPv4
parameters 71
manually configuring IPv6
parameters 71
operating systems
supported 66
TCP/IP settings
technical support
online 153
tests
er
ror messages, alphabetical
list 183
error messages, numerical
list 183
supplies
quality 223
transparencies 220
networks 36
counterfeit 162
managing 16
non-HP 162
ordering 236
ordering through HP embedded
recycling 251
tips iii
toner cartridges. See print
cartridges
toner collection unit
replacing 167
transparencies
trapping 141
TrueType fonts included
two-sided printing
replacing 164
status, viewing with HP
status, viewing with HP
Utility 58
Tray 1
typefaces
included
capacity 86
jams 184
supplies status page
supplies, status
supply messages
configuring 16
supply-status, Services tab
Macintosh 63
U
updates, downloading
product 177
Tray 2
capacity 86
jams 184
Tray 3
jams 184
trays
usage page
support
capacity 86
configure 97
USB port
HP embedded Web Server
links 154
online 153
included
load 90
locating
troubleshooting 227
troubleshooting
Macintosh 232
supported paper
ENWW
Index 265
user names
setting for stored jobs
(Windows) 132
W
wake time
changing 160
setting 160
warnings iii
warranty
license 243
product 240
watermarks
Web browser requirements
HP Embedded Web
Server 152
Web sites
HP Web Jetadmin,
downloading 155
Macintosh customer
support 246
Material Safety Data Sheet
(MSDS) 254
Windows
changing paper types and
sizes 82
supported operating
systems 44
266 Index
ENWW
© 2009 Hewlett-Packard Development Company, L.P.
www.hp.com
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*CC489-90901*
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