®
HP Omnibook 500
Service Manual
Contents
Product Information............................................................................................................ 1-1
Features......................................................................................................................................... 1-3
Operation ...................................................................................................................................... 1-7
Turning the Computer On and Off ........................................................................................ 1-7
Checking the Status of the Computer .................................................................................... 1-8
Using Fn Hot Keys................................................................................................................. 1-9
Resetting the Omnibook ...................................................................................................... 1-10
Docking and Undocking the Computer ............................................................................... 1-11
Connecting a Floppy Disk Drive ......................................................................................... 1-13
Specifications.............................................................................................................................. 1-14
Internal Design............................................................................................................................ 1-19
Removal and Replacement.................................................................................................. 2-1
Disassembly Flowchart................................................................................................................. 2-2
Removing the Main Battery (User-Replaceable).......................................................................... 2-4
Removing a Plug-In Module (User-Replaceable)......................................................................... 2-5
Removing the Hard Disk Drive (User-Replaceable) .................................................................... 2-6
Removing the Power Button Panel (User-Replaceable)............................................................... 2-9
Removing the Keyboard (User-Replaceable) ............................................................................. 2-10
Removing an SDRAM Module (User-Replaceable) .................................................................. 2-12
Removing a System SDRAM Module................................................................................. 2-12
Removing an Expansion SDRAM Module ......................................................................... 2-13
Removing a Mini-PCI Card (certain models only) (User-Replaceable)..................................... 2-14
Removing the Switchboard PCA (User-Replaceable)................................................................ 2-16
Replacing Small Parts (User-Replaceable)................................................................................. 2-17
Removing the Display Assembly (HP Authorized Service Providers Only).............................. 2-18
Removing the Heatsink/Fan (HP Authorized Service Providers Only)...................................... 2-21
Removing the Top Case (HP Authorized Service Providers Only)............................................ 2-23
Removing the Motherboard or Bottom Case (HP Authorized Service Providers Only)............ 2-25
Replacing the Motherboard ................................................................................................. 2-27
Replacing the Bottom Case.................................................................................................. 2-29
Repairing the BIOS IC (HP Authorized Service Providers Only).............................................. 2-32
Removing Omnibook Components (HP Authorized Service Providers Only)........................... 2-34
Troubleshooting and Diagnostics ....................................................................................... 3-1
Troubleshooting............................................................................................................................ 3-2
Checking for Customer Abuse............................................................................................... 3-3
Troubleshooting the Problem................................................................................................. 3-3
Verifying the Repair .............................................................................................................. 3-4
Suggestions for Troubleshooting........................................................................................... 3-5
Diagnostic Tools......................................................................................................................... 3-19
e-DiagTools ......................................................................................................................... 3-19
Power-On Self-Test ............................................................................................................. 3-26
Sycard PCCtest 450/460 CardBus Card (Optional)............................................................. 3-29
Desktop and Windows Management Interfaces (DMI/WMI).............................................. 3-30
BIOS Setup Utility............................................................................................................... 3-31
HP Omnibook 500
iii
Replaceable Parts................................................................................................................. 4-1
Reference Information......................................................................................................... 5-1
Password Removal Policy.............................................................................................................5-1
Hewlett-Packard Display Quality Statement .................................................................................5-2
Obsolete Parts................................................................................................................................5-4
Figures
Figure 1-1. Omnibook — Front View..................................................................................................1-3
Figure 1-2. Omnibook — Back View ..................................................................................................1-4
Figure 1-3. Omnibook — Bottom View...............................................................................................1-4
Figure 1-4. Expansion Base — Front View .........................................................................................1-5
Figure 1-5. Expansion Base — Back View..........................................................................................1-6
Figure 1-6. Resetting the Computer ...................................................................................................1-10
Figure 1-7. Docking the Computer.....................................................................................................1-11
Figure 1-8. Undocking the Computer.................................................................................................1-12
Figure 1-9. Manually Undocking the Computer ................................................................................1-12
Figure 1-10. Connecting a Floppy Disk Drive ...................................................................................1-13
Figure 1-11. Replaceable Component Diagram .................................................................................1-19
Figure 2-1. Disassembly Flow..............................................................................................................2-2
Figure 2-2. Removing the Main Battery...............................................................................................2-4
Figure 2-3. Releasing the Module ........................................................................................................2-5
Figure 2-4. Removing the Hard Disk Drive .........................................................................................2-6
Figure 2-5. Removing the Hard Disk Tray...........................................................................................2-7
Figure 2-6. Removing the Power Button Panel....................................................................................2-9
Figure 2-7. Removing the Keyboard Screws......................................................................................2-10
Figure 2-8. Removing the Keyboard ..................................................................................................2-11
Figure 2-9. Removing the System SDRAM Module..........................................................................2-12
Figure 2-10. Removing an SDRAM Expansion Module ...................................................................2-13
Figure 2-11. Removing the Mini-PCI Card (modem card shown).....................................................2-15
Figure 2-12. Routing the Mini-PCI Cables (LAN/modem card shown) ............................................2-15
Figure 2-13. Removing the Switchboard PCA (wireless model shown)............................................2-16
Figure 2-14. Removing the Display ...................................................................................................2-19
Figure 2-15. Routing the Display Cable.............................................................................................2-19
Figure 2-16. Removing the Heatsink/Fan...........................................................................................2-21
Figure 2-17. Separating the Heatsink and Fan ...................................................................................2-22
Figure 2-18. Removing the Top Case.................................................................................................2-24
Figure 2-19. Removing the Motherboard...........................................................................................2-26
Figure 2-20. Removing Motherboard Components............................................................................2-27
Figure 2-21. Removing Bottom Case Components............................................................................2-30
Figure 2-22. Replacing the Docking Doors........................................................................................2-31
Figure 2-23. Example of Serial Number Label ..................................................................................2-31
Figure 2-24. Boot-Block Jumper........................................................................................................2-33
Figure 3-1. Basic Troubleshooting Steps .............................................................................................3-2
Figure 3-2. e-DiagTools Screens — Basic and Advanced.................................................................3-19
Figure 3-3. Serial and Parallel Loopback Connectors........................................................................3-21
Figure 4-1. Omnibook — Exploded View ...........................................................................................4-2
iv
HP Omnibook 500
Tables
Table 1-1. Omnibook 500 Series Models............................................................................................ 1-1
Table 1-2. Product Comparisons ......................................................................................................... 1-2
Table 1-3. Activating Power Modes.................................................................................................... 1-7
Table 1-4. Main Status Lights (front of computer).............................................................................. 1-8
Table 1-5. Keyboard Status Lights ...................................................................................................... 1-8
Table 1-6. Fn Hot Keys ....................................................................................................................... 1-9
Table 1-7. Omnibook 500 Series Specifications ............................................................................... 1-14
Table 1-8. Omnibook 500 Series Accessories................................................................................... 1-17
Table 1-9. Functional Structure......................................................................................................... 1-20
Table 2-1. Removal Cross-Reference.................................................................................................. 2-1
Table 2-2. Required Equipment........................................................................................................... 2-3
Table 2-3. Recommended Screw Torques........................................................................................... 2-3
Table 2-4. Hard Disk Drive Replacement Part Numbers .................................................................... 2-6
Table 2-5. SDRAM Module Replacement Part Numbers................................................................. 2-12
Table 2-6. Mini-PCI Card Replacement Part Numbers..................................................................... 2-14
Table 2-7. Replacing Small Parts (User-Replaceable) ...................................................................... 2-17
Table 2-8. Removing Omnibook Components.................................................................................. 2-34
Table 3-1. Scope of Diagnostic Tools ................................................................................................. 3-5
Table 3-2. Troubleshooting Suggestions............................................................................................. 3-6
Table 3-3. e-DiagTools Error Codes ................................................................................................. 3-22
Table 3-4. POST Terminal-Error Beep Codes .................................................................................. 3-26
Table 3-5. POST Messages ............................................................................................................... 3-27
Table 3-6. Sycard PCCtest Commands ............................................................................................. 3-29
Table 3-7. BIOS Setup Menus and Parameters................................................................................. 3-32
Table 4-1. Replaceable Parts............................................................................................................... 4-3
Table 4-2. Accessory Replaceable Parts.............................................................................................. 4-6
Table 4-3. Part Number Reference...................................................................................................... 4-7
Table 5-1. Omnibook 500 LCD Guidelines (12.1-in TFT, XGA)....................................................... 5-3
Table 5-2. Obsolete Repair Parts......................................................................................................... 5-4
HP Omnibook 500
v
Introduction
This manual provides reference information for use by HP-authorized service personnel in servicing
and repairing the HP Omnibook 500.
The manual is designed as a self-paced guide that will train you to service, configure, and repair
Omnibook 500 computers. The manual is self-contained, so you can follow it without having
equipment available.
The following table lists other sources of information about the computer and related products.
Source
Address or Number
Comments
HP Notebook Web Site
http://www.hp.com/notebooks
(European mirror:
http://www.europe.hp.com/notebooks)
HP Partnership Web
http://partner.americas.hp.com
Restricted to Authorized Resellers
only.
HP Asia Pacific Channel
Support Centre for DPSP
Partners
http://www.hp.com.au
Restricted to DPSP Partners only.
HP/MCD Web Site
http://www.mcd.hp.com
Keyword: HP
HP’s internal web site for division
information.
America Online
Call (800) 827-6364 for membership
within the U.S.
CompuServe
GO HP
Call (800) 524-3388 for membership
within the U.S.
HP Support Assist CD-ROM
(800) 457-1762
(801) 431-1587
U.S. and Canada.
Outside U.S. and Canada.
Microsoft Windows manual
Microsoft Web
Information about Windows operating
system.
http://www.microsoft.com
Information and updates for Windows
operating systems.
vi
HP Omnibook 500
1
Product Information
The HP Omnibook 500 provides outstanding performance and expandability, in a conveniently
portable form. Its high-performance components (including the multimedia expansion base) enable it
to perform as a desktop computer or as a portable multimedia presentation tool.
Table 1-1. Omnibook 500 Series Models
Omnibook
Product *
F2157x
F2158x
F2159x
CPU **
Display
Hard
Drive
7.5 GB
7.5 GB
7.5 GB
Drives
Standard
SDRAM
64 MB
64 MB
64 MB
Communication
Celeron 500 MHz
Celeron 500 MHz
Celeron 500 MHz
12.1" TFT XGA
12.1" TFT XGA
12.1" TFT XGA
FDD
FDD
Expansion base,
FDD, CD-ROM
None
Modem
Modem
F2160x
F2161x
F2162x
Pentium III 600 MHz
Pentium III 600 MHz
Pentium III 600 MHz
12.1" TFT XGA
12.1" TFT XGA
12.1" TFT XGA
7.5 GB
7.5 GB
7.5 GB
FDD
FDD
Expansion base,
FDD, CD-ROM
64 MB
64 MB
64 MB
None
Modem
Modem
F2163x
F2164x
F2165x
Pentium III 600 MHz
Pentium III 600 MHz
Pentium III 600 MHz
12.1" TFT XGA
12.1" TFT XGA
12.1" TFT XGA
10 GB
10 GB
10 GB
FDD
FDD
Expansion base,
FDD, CD-ROM
128 MB
128 MB
128 MB
None
Modem/LAN
Modem/LAN
F2166x
F2167x
F2168x
Pentium III 700 MHz
Pentium III 700 MHz
Pentium III 700 MHz
12.1" TFT XGA
12.1" TFT XGA
12.1" TFT XGA
20 GB
20 GB
20 GB
FDD
FDD
Expansion base,
FDD, CD-ROM
128 MB
128 MB
128 MB
None
Modem/LAN
Modem/LAN
F3476x
F3477x
F3478x
Celeron 600 MHz
Celeron 600 MHz
Celeron 600 MHz
12.1" TFT XGA
12.1" TFT XGA
12.1" TFT XGA
10 GB
10 GB
10 GB
FDD
FDD
Expansion base,
FDD, CD-ROM
64 MB
64 MB
64 MB
None
Modem/LAN
Modem/LAN
F3479x
F3480x
F3481x
Pentium III 700 MHz
Pentium III 700 MHz
Pentium III 700 MHz
12.1" TFT XGA
12.1" TFT XGA
12.1" TFT XGA
20 GB
20 GB
20 GB
FDD
FDD
FDD
128 MB
128 MB
128 MB
None
Modem/LAN
Modem/LAN/
802.11 wireless
F3482x
F3483x
Pentium III 700 MHz
Pentium III 700 MHz
12.1" TFT XGA
12.1" TFT XGA
20 GB
20 GB
Expansion base,
FDD, CD-ROM
Expansion base,
FDD, CD-ROM
128 MB
128 MB
Modem/LAN
Modem/LAN/
802.11 wireless
F3484x
F3485x
F3486x
Pentium III 750 MHz
Pentium III 750 MHz
Pentium III 750 MHz
12.1" TFT XGA
12.1" TFT XGA
12.1" TFT XGA
30 GB
30 GB
30 GB
FDD
FDD
FDD
256 MB
256 MB
256 MB
None
Modem/LAN
Modem/LAN/
802.11 wireless
F3487x
F3488x
Pentium III 750 MHz
Pentium III 750 MHz
12.1" TFT XGA
12.1" TFT XGA
30 GB
30 GB
Expansion base,
FDD, CD-ROM
Expansion base,
FDD, CD-ROM
256 MB
256 MB
Modem/LAN
Modem/LAN/
802.11 wireless
This table lists only base product configurations—custom configurations are not included.
*
For the products listed:
“x” suffix means
“W”, “WT”, “WG”, or “WU” for Windows 98 installed, or
“K”, “KT”, “KG”, or “KU” for Windows 2000 installed (marketing distinction only).
** Intel Mobile Pentium III with SpeedStep Technology or Intel Mobile Celeron processor.
HP Omnibook 500
Product Information
1-1
Table 1-2. Product Comparisons
Omnibook 6000
Omnibook 500
Omnibook 900B
Celeron (500 or 600 MHz) or
Pentium III (600 to 750 MHz). Pentium III (600 to 850 MHz). 650 MHz).
Celeron (550 to 650 MHz) or Pentium III (450, 500, 600, or
Processor*
Memory
64, 128, or 256 MB SDRAM in 64 or 128 MB SDRAM in 64 MB SDRAM on
system slot. Expandable to
512 MB.
system slot. Expandable to
512 MB.
motherboard. Expandable to
160 or 320 MB.
12.1-inch TFT XGA display.
15.0- or 14.1-inch TFT XGA
or 15.0-inch TFT SXGA+
display.
13.3-inch TFT XGA or 12.1-
inch TFT SVGA display.
Display
Video
AGP graphics interface.
AGP graphics interface.
AGP graphics interface.
4 or 8 MB video RAM with 32- 4 or 8 MB video RAM with 32- 4 MB video RAM with 32-bit
or 64-bit graphics interface or 64-bit graphics interface graphics interface and 64-bit
and 64-bit graphics controller. and 64-bit graphics controller. graphics controller.
3D and OpenGL graphics
support.
3D and OpenGL graphics
support.
3D and OpenGL graphics
support.
Up to 16M colors (XGA).
Zoomed Video enabled.
Up to 16M colors (XGA).
Zoomed Video enabled.
Up to 16M colors (XGA).
Zoomed Video enabled.
Windows 98 or Windows 2000 Windows 95, Windows 98, or Windows 95, Windows 98,
Operating System
preinstalled.
Windows 2000 preinstalled.
Windows NT, or Windows
2000 preinstalled.
HP Toptools 5.0.
HP Toptools 4.5 to 5.0.
HP Toptools 3.0 to 5.0.
HP Toptools
APM 1.2.
APM 1.2.
APM 1.2.
Power Management
ACPI compliant.
ACPI compliant.
ACPI compliant.
On, Standby, Hibernate, Off.
On, Display-off, Standby,
Hibernate, Off.
On, Display-off, Standby,
Hibernate, Off.
Power States
* Intel Mobile Pentium or Mobile Celeron Processor. Dual-speed processors use Intel SpeedStep Technology.
1-2
Product Information
HP Omnibook 500
Features
The following three illustrations show the computer’s main external features. For an exploded view of
the computer, see page 4-2.
Figure 1-1. Omnibook — Front View
1. Wireless on-off button and indicator light
(on certain models).
9. Main status lights: power mode, hard disk activity,
main battery charge.
2. Left and right One-Touch buttons (programmable).
3. Sleep button. Suspends and resumes operation.
10. Hard disk drive.
11. Audio-off button and audio-off light.
12. Volume control.
4. Keyboard status lights: Caps Lock, Num Lock,
Keypad Lock, Scroll Lock.
13. Audio jacks: audio out (headphones), external
microphone.
5. Power slide button. Turns the computer on and
off.
14. PC Card slot.
6. Pointing stick (pointing device).
7. Scroll button.
15. PC Card eject button.
16. Built-in microphone.
17. Latch for opening the computer.
8. Left and right click buttons.
HP Omnibook 500
Product Information
1-3
Figure 1-2. Omnibook — Back View
22. LAN port (on certain models).
18. Universal serial bus ports (USB).
19. Infrared port (on certain models).
20. External monitor port.
23. AC adapter jack.
24. Kensington lock slot (security connector).
25. System-off switch.
21. Modem port (on certain models).
Figure 1-3. Omnibook — Bottom View
26. Hard disk drive retaining screw.
27. SDRAM cover.
29. Main battery.
30. Main battery latch.
28. Docking port.
1-4
Product Information
HP Omnibook 500
The following two illustrations show the main external features of the expansion base.
Figure 1-4. Expansion Base — Front View
1. Docking connector.
2. Status panel.
8. CD player controls: previous track, play/pause,
stop, next track, volume.
9. Right plug-in module bay. Used with CD player
controls.
3. Status panel button.
4. Speaker (one on each side).
10. Module eject latch (one on each side).
11. Undock switch.
5. Left plug-in module bay. Can contain a CD-ROM
or DVD drive, floppy disk drive, secondary battery,
or other plug-in module.
12. Audio jacks: audio out (headphones), external
microphone, audio line in.
6. CD status light.
13. Kensington lock slot (security connector).
14. Emergency undock latch.
7. CD player power button.
HP Omnibook 500
Product Information
1-5
Figure 1-5. Expansion Base — Back View
15. Universal serial bus ports (USB).
16. S-video (TV out) port.
20. PS/2 mouse port.
21. PS/2 keyboard port.
17. Serial port (COM1).
22. LAN port (works only if the computer has a built-in
LAN port).
18. Parallel port (LPT1). Use this port for a parallel
printer or other parallel device.
23. AC adapter jack.
19. External monitor port.
1-6
Product Information
HP Omnibook 500
Operation
This section gives an overview of the operation of the computer and expansion base.
Turning the Computer On and Off
You can start and stop the computer using its blue sleep button. However, at times you may want to
use other methods to start or stop the computer, depending on power considerations, types of active
connections, and start-up time.
Table 1-3. Activating Power Modes
Power mode
To enter this mode
To turn on again
Press the blue sleep button.
On mode
Power mode status light is green.
Press blue sleep button
–or–
click Start, Shutdown, Standby
–or–
Press the blue
sleep button to
display your current
session.
Standby mode
Saves significant power.
Turns off the display and other components.
Maintains current session in SDRAM.
Restarts quickly.
allow timeout.
Restores network connections.
Power mode status light is amber.
Press Fn+F12
–or–
Click Start, Hibernate
(Windows 98)
–or–
Press the blue
sleep button to
restart and restore
your previous
session.
Hibernate mode
Saves maximum power.
Saves current session to disk, then shuts down.
Restores network connections.
Power mode status light is off.
Click Start, Shut Down, Hibernate
(Windows 2000)
–or–
allow timeout.
Click Start, Shut Down, Shut down
(recommended)
–or–
Press the blue
sleep button to
restart with a new
session.
Shut down (off)
Saves maximum power.
Turns off without saving current session.
At startup, resets everything, starts a new session,
and restores network connections.
Power mode status light is off.
slide the power button.
HP Omnibook 500
Product Information
1-7
Checking the Status of the Computer
The main status lights on the front of the computer report the computer’s power mode and hard drive
activity, and the status of the main battery.
Table 1-4. Main Status Lights (front of computer)
Meaning
Power mode
On: the computer is on (even if the display is off).
Blinking: the computer is in Standby mode. (Steady amber light on some models.)
Off: computer is off or in Hibernate mode.
Hard disk drive activity
Blue: the computer is accessing the hard disk drive.
Main battery charge status
Green: the AC adapter is connected and the battery is fully charged.
Amber: the AC adapter is connected and the battery is charging.
Blinking. the AC adapter is connected and the battery is missing or has a fault.
(Steady red light on some models.)
Off: the AC adapter is not connected.
The keyboard status lights indicate the status of the keyboard locks.
Table 1-5. Keyboard Status Lights
Meaning
Caps Lock
Caps Lock is active.
Num Lock
Num Lock is active (Fn+F9). (The Keypad Lock must also be on to use the
embedded keypad.)
Keypad Lock
The embedded keypad is active (Fn+F8). Num Lock must also be on for the
numeric keys—otherwise, cursor control is active.
Scroll Lock
Scroll Lock is active (Fn+F10).
Battery Status
Every main battery and secondary battery plug-in module has five lights on its back (connector) side
that indicate its charge level. To view these lights, press the pad next to them. The number of lights
that turn on indicates the battery’s charge.
1-8
Product Information
HP Omnibook 500
Using Fn Hot Keys
The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for
various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then
release both keys.
External PS/2 keyboards support only Fn+F5, Fn+F7, and Fn+F12. To use these, press and hold left
CTRL+left ALT, press the appropriate second key, then release both keys.
External USB keyboards do not support Fn hot keys.
Table 1-6. Fn Hot Keys
Hot Key
Fn+F1
Fn+F2
Fn+F5
Effect
Decreases the display brightness.
Increases the display brightness.
Toggles among the built-in display, an external display, and simultaneous display on
both.
Fn+F7
Fn+F8
Audio mute.
Toggles the built-in keypad on and off. Does not affect an external keyboard. If Num
Lock is on, then the numeric functions are active; otherwise, cursor control is active (as
marked on an external keyboard).
Fn+F9
Toggles Num Lock on and off.
Toggles Scroll Lock on and off.
Pause.
Fn+F10
Fn+F11
Fn+F12
Enters Hibernate mode.
Prints screen.
Fn+HOME
Fn+UP ARROW*
Fn+DOWN ARROW*
Increases sound volume.
Decreases sound volume.
* Only if marked on the ARROW keys.
HP Omnibook 500
Product Information
1-9
Resetting the Omnibook
Occasionally, Windows or the computer may stop responding, so that you cannot turn the computer
off. If this happens, try the following in the order listed:
• If possible, shut down Windows: press CTRL+ALT+DEL, then click Shut Down. Press the blue
sleep button to restart.
• Slide and hold the power button for four seconds, until the display shuts down, then press the blue
sleep button to restart.
• Use a straightened paper clip to press the system-off switch on the left side of the computer. Press
the blue sleep button to restart.
• Undock the computer if docked, unplug the AC adapter, remove the main battery, then insert a
straightened paper clip into the computer’s system-off switch. Press the blue sleep button to
restart.
Figure 1-6. Resetting the Computer
Resetting an Expansion Base
To reset an expansion base—and the computer, if docked (see the following page)—insert a
straightened paper clip into the reset hole on the bottom of the expansion base. You can also reset the
expansion base by undocking the computer and removing all AC and battery power from the base.
Note
To boot from a CD-ROM or DVD drive in the expansion base, insert a bootable CD (such as the
Recovery CD) into the drive, then restart the computer. Press ESC when the HP logo appears
during reboot, then select the CD-ROM/DVD drive as the temporary boot device.
1-10
Product Information
HP Omnibook 500
Docking and Undocking the Computer
You can dock or undock the computer in any power state: on, off, Standby mode, or Hibernate mode.
Make sure, however, that the computer is not entering or resuming from Standby or Hibernate mode
when you dock or undock, or the computer could lock up.
Docking the Computer
By default, the computer automatically turns on when you dock it. If you have trouble inserting the
computer or the docking latches stick, use the emergency undock latch.
1.
plug the AC adapter into the expansion base.
Optional:
2. Insert the back of the computer into the expansion base, then lower the front end into the base and
press down firmly until it clicks into place.
Figure 1-7. Docking the Computer
HP Omnibook 500
Product Information
1-11
Undocking the Computer
1. Press the undock switch. (You can use the undock switch when the computer is on, off, or in
Standby or Hibernate mode.)
–or–
Click Start, Eject PC.
Figure 1-8. Undocking the Computer
You may need to wait 10 seconds or more for the computer to undock—the computer may not
respond while it is updating its configuration.
2. If the computer will not undock using the undock switch or Start menu, use the emergency
undock latch: slide the button down, then move the entire latch forward.
Figure 1-9. Manually Undocking the Computer
1-12
Product Information
HP Omnibook 500
Connecting a Floppy Disk Drive
When needed, you can connect the floppy disk drive to one of the computer’s USB ports.
• Connect the USB floppy drive cable directly to the floppy drive and to the USB port.
You cannot use the USB floppy cable to connect to any other type of drive module, such as a
CD-ROM or DVD drive. The USB cable is for floppy drives only.
Figure 1-10. Connecting a Floppy Disk Drive
HP Omnibook 500
Product Information
1-13
Specifications
The following tables list the specifications for the computer and its accessories. These are subject to
change: for the latest versions, see the HP Notebook web site (www.hp.com/notebooks).
Table 1-7. Omnibook 500 Series Specifications
Physical Attributes
Computer:
Size: 278 × 222 × 25 mm (10.9 × 8.7 × 1.0 in).
Weight: 1.5 kg (3.4 lb) minimum, depending on model.
Magnesium casing with rubberized grip surfaces.
Computer docked in expansion base:
Size: 298 × 257 × 45 mm (11.7 × 10.1 × 1.8 in).
Weight: 2.4 kg (5.4 lb) minimum, depending on model.
600- to 750-MHz Intel Mobile Pentium III processor with Speed Step technology with
Processor and
256-KB four-way set-associative L2 cache.
–or–
Bus Architecture
500- to 600-MHz Intel Celeron processor with 128-KB four-way set-associative L2
cache.
1.35/1.1-V (Pentium III) or 1.35-V (Celeron) core, 2.5-V external, low-power
processor.
32-KB (16-KB instruction, 16-KB data) L1 cache.
32-bit PCI bus.
12.1-inch XGA active-matrix (TFT) display (1024 × 768 × 16M colors).
Graphics
Zoomed Video support for PC Card slot.
3D and OpenGL graphics support.
Celeron models:
ATI Mobility M graphics accelerator with 4-MB display RAM, 2x AGP graphics
capability.
Pentium III models:
ATI Mobility M1 graphics accelerator with 8-MB display RAM, 2x AGP graphics
capability.
Rechargeable lithium-ion battery (11.1 or 14.8 Vdc) with LED charge-level gauge.
Battery life (single battery): over 4 hours typical (varies with model and usage).
Fast battery recharge: approximately 2 hours.
Power
Low-battery warning.
Suspend/resume capability.
Universal AC adapter: 100–240 Vac (50/60 Hz) input, 19 Vdc output, 60–65 W.
Optional secondary battery available for expansion base module bays.
Mass Storage
SDRAM
Computer:
7.5- to 30-GB removable hard disk drive.
1.44-MB floppy drive module.
Expansion base:
Two bays for plug-in drive modules.
Optional drive modules available.
Two slots for SDRAM expansion (SODIMM, PC100 or higher) up to 512 MB.
64-, 128-, or 256-MB SDRAM installed in system SDRAM slot under keyboard.
100-MHz SDRAM bus.
1-14
Product Information
HP Omnibook 500
Audio System
Computer:
Built-in speaker.
3D-enhanced PCI bus audio with Zoomed Video support.
Built-in microphone.
Separate audio-off button with indicator light.
Headphone-out and microphone-in.
Expansion base:
CD player (can play with or without computer docked).
Stereo sound via three built-in speakers.
Analog pass-through from the computer.
Headphone-out, microphone-in, and audio line-in.
84/85/87-key touch-type QWERTY keyboard with 101/102 key emulation.
Embedded numeric keypad.
12 function (Fn) keys.
Keyboard and
Pointing Device
Two user-programmable One-Touch buttons.
Pointing stick (TrackPoint technology licensed from IBM).
Left and right click buttons, center scroll button.
Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support.
Supports wake-on-LAN, fast IP, DMI, dRMON.
LAN (3Com)
MBA (Managed Boot Agent) support for PXE/BINL, BOOTP, NCP/IPX, DHCP.
Data speed: 56 Kbps (V.90) maximum.
Fax speed: 14.4 Kbps, Class 1 and 2.
Modulation: V.21, V.22, V.22bis, V.23, V.32, V.32bis, V.34, V.90, X2, Bell 103,
Bell 212A.
Modem (3Com,
US Robotics)
Synchronous transfer: V.80.
Compression: V.42bis, MNP5.
Error correction: V.42, MNP2-4.
Fax: Group 3 fax, Class 1. V.17, V.27ter, V.29, V.21 channel 2.
Local modem adapter provided for non-U.S. regions.
Radio: IEEE 802.11b compliant, ISM frequency band, Direct Sequence Spread
Spectrum.
802.11 Wireless LAN
Operating frequency: within 2.4–2.497 GHz, depending on country (US, Canada,
ETSI, Japan).
Channels: up to 13 channels (22 MHz bandwidth) that can overlap and are
dependent upon the country configuration.
Data rate: 1, 2, 5.5, or 11 Mbps.
RF output: 15 dBm typical (approx. 30 mW), 16 dBm max (approx. 40 mW).
Sensitivity: –84 dBm.
Range: up to 100 m (300 ft) or more, depending on environment and conditions.
On-off button with power indicator.
USB interface.
Input/Output
Computer:
Two universal serial bus (USB) ports.
15-pin VGA video-out with DDC support. (Resolution up to 1600 × 1200 × 64K or
16M colors. Refresh rate of 60 to 100 Hz, depending on resolution and color depth.
Dual display.)
4-Mbps IrDA-compliant infrared port.
Expansion base:
Two universal serial bus (USB) ports.
9-pin, 115,200-bps serial (16550 UART).
25-pin bi-directional ECP/EPP parallel.
15-pin VGA video-out with DDC support. (Resolution up to 1600 × 1200 × 64K or
16M colors. Refresh rate of 60 to 100 Hz, depending on resolution and color depth.
Dual display.)
S-video (TV out).
PS/2 keyboard and PS/2 mouse.
Expandability
Computer:
One Type II 16-/32-bit PC Card slot (3.3 V and 5 V support).
CardBus enabled, Zoomed Video support.
Expansion base:
Two plug-in module bays for accessory modules.
HP Omnibook 500
Product Information
1-15
User and administrator passwords.
System, hard drive, and docking passwords.
PC identification displayed at boot.
DMI-accessible electronic serial number.
Kensington MicroSaver lock slot.
Security Features
Environmental Limits
Major ICs
Operating temperature: 5 to 35 °C (41 to 95 °F).
Operating humidity: 20 to 90 percent RH, 5 to 35 °C (41 to 95 °F).
Operating altitude: up to 3000 m (10,000 ft) at 25 °C (77 °F).
Storage temperature: –20 to 50 °C (–4 to 122 °F).
Computer:
CPU: Intel Mobile Pentium III or Celeron processor.
South Bridge: PIIX4M.
Display controller: ATI Mobility M or M1.
Audio controller: ESS Maestro-3E and ESS ES1921.
CardBus controller: TI PCI 1410.
Keyboard/embedded controller: National NS87570.
Super I/O: National NS97338.
Expansion base:
Embedded controller: National NS87570.
PCI IDE controller: CMD PCI-648.
Audio controller: OZ163.
1-16
Product Information
HP Omnibook 500
Table 1-8. Omnibook 500 Series Accessories
Accessory
Description
Omnibook
500
Compat.
6000
Compat.
900B
Memory
F1457B
64-MB SDRAM module (PC100)
64-MB SDRAM module (PC133)
128-MB SDRAM module (PC100)
128-MB SDRAM module (PC133)
256-MB SDRAM module (PC100)
256-MB SDRAM module (PC133)
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
F1457C
F1622B
F1622C
F1654A
F1654C
Hard Drives
0950-4030
0950-4011
0950-3934
0950-3985
0950-3935
0950-4162
7.5-GB hard disk drive
7.5-GB hard disk drive
10-GB hard disk drive
10-GB hard disk drive
20-GB hard disk drive
30-GB hard disk drive
•
•
•
•
•
•
Multimedia Expansion Base
F2096B
Plug-in Modules
F2008A
Multimedia expansion base
•
Floppy disk drive cable (parallel)
Zip drive module
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
F2009A
F2013A
Floppy disk drive module
F2015A
DVD drive module
F2017A
CD-ROM drive module
F2018A
Second hard drive module with 18-GB hard drive
Second hard drive module with 20-GB hard drive
Second hard drive module with 30-GB hard drive
LS-120 drive module
F2018B
F2018C
F2022A
F2026A
CD-RW drive module
F2101A
USB floppy disk drive cable
F2107A
DVD-ROM/CD-RW drive module
•
Power Options
F1454A
60W AC adapter
•
•
•
•
•
•
•
•
•
•
•
•
•
•
F1455A
75W auto/airline power adapter (12 V)
60W Ultraslim AC adapter
F1781A
F2011A
External lithium-ion battery charger for F2014A
Lithium-ion secondary battery
Main battery (11.1 V, 6-cell)
F2014A
F2098A
HP Omnibook 500
Product Information
1-17
Accessory
Description
Omnibook
500
Compat.
6000
Compat.
900B
8120-6312
8120-6313
8120-6314
8120-6316
8120-6317
8120-8367
8120-8373
8120-8452
8120-8699
Replacement power cord (Australia)
Replacement power cord (U.S./Canada/Taiwan)
Replacement power cord (Europe)
Replacement power cord (Japan)
Replacement power cord (India/South Africa)
Replacement power cord (Argentina)
Replacement power cord (China)
Replacement power cord (Chile)
•
•
•
Replacement power cord (UK [EPSR]
Hong Kong/Singapore)
PC Cards
F1623A
10/100-Mbps Ethernet + 56-Kbps modem PC
Card by Xircom
•
•
•
F1625A
F1626B
F1627A
F1782A
56-Kbps global modem PC Card by Xircom
10/100-Mbps Ethernet PC Card by 3Com
56-Kbps U.S. modem PC Card by Xircom
•
•
•
•
•
•
•
•
•
•
•
•
10/100-Mbps Ethernet + 56-Kbps modem PC
Card by 3Com
F1985A
F2135B
10/100-Mbps USB-Ethernet adapter by 3Com
•
•
•
•
•
•
802.11b wireless LAN access point for use
with F2136A
F2136A
F2138A
F2196A
802.11b wireless LAN PC Card
•
•
•
•
•
•
•
•
•
HP/Sierra Wireless Air Card 300 CDPD PC Card
Bluetooth PC Card by 3Com
1-18
Product Information
HP Omnibook 500
Internal Design
The motherboard PCA is the central component of the computer’s design, and plays a role in virtually
all system functions. Most components connect directly to the motherboard.
The following figure shows the connections among the replaceable components in the computer and
expansion base. In addition, Table 1-9 on page 1-20 lists the roles that these components play in the
functional subsystems of the computer and expansion base.
(1)
Display
Switchboard
PCA
Mini-PCI
Card
Assembly
Heatsink/fan
Top Case
PC Card
Hard Disk Drive
Speaker
Motherboard
HDD/LED
Flex Cable
Expansion
SDRAM
Module
System SDRAM
Module
Keyboard (with
pointing stick)
Battery
(1) Wireless models only
Expansion Base
Plug-in Module
Plug-in Module
Figure 1-11. Replaceable Component Diagram
HP Omnibook 500
Product Information
1-19
Table 1-9. Functional Structure
Component Roles
Function
Bootup
Components Used
Motherboard
Hard disk drive
Removable device
Main processor, primary system circuitry.
First source of disk-based startup code.
Second source of disk-based startup code.
Motherboard
Main processor, numeric data processor, L1 and L2 cache, primary system
circuitry.
Processor
Memory
Power
Motherboard
SDRAM modules
Video RAM.
Changeable SDRAM (2 slots).
Main battery
Motherboard
Power storage.
AC adapter socket, power switch, lid switch, system-off switch, power supply,
power control circuitry.
Switchboard PCA
Backup battery
CMOS battery
Expansion base
AC adapter
Sleep switch.
Provides short-term power to maintain memory while swapping main battery.
Maintains system data stored in CMOS RAM.
AC adapter socket, system-off switch, power supply, power control circuitry.
AC-to-DC converter.
Motherboard
PCMCIA/Zoomed Video controller, display drivers, LVDS processing,
display/graphics controller, video RAM.
Display output, backlight, power converter for backlight.
Display
Hard disk
Keyboard
Pointer
Display assembly
Motherboard
HDD/LED flex cable
Hard disk drive
Hard disk controller.
Hard disk signal pass-through.
Hard disk mechanism.
Motherboard
Keyboard
Switchboard PCA
Keyboard BIOS, keyboard controller.
Key switches.
One-Touch switches.
Motherboard
Keyboard
Top case
Keyboard BIOS, pointing stick controller (PS/2 output), keyboard controller.
Pointing stick sensor.
Click buttons, scroll button.
Motherboard
Audio controller, audio decoder, speaker amplifier, Zoomed Video controller,
microphone, external audio jacks, headphone amplifier, audio-off switch.
Speaker.
Audio
Bottom case
Expansion base
CD player, audio circuitry, speakers.
Motherboard
LED circuitry, keyboard controller.
Keyboard LEDs.
Main status LEDs.
Audio-off LED.
Status
Switchboard PCA
HDD/LED flex cable
Top case
Expansion base
Status panel.
Motherboard
I/O controller.
Serial
Expansion base
Serial connector.
Motherboard
I/O controller.
Parallel
Expansion base
Parallel connector.
Motherboard
I/O controller, infrared transmitter/receiver.
Infrared
Display assembly
Motherboard
Radio PCA, circuitry, and antennas, on-off button, and indicator light.
I/O controller.
Wireless
Switchboard PCA
Power/signal pass-through.
Motherboard
Expansion base
Keyboard controller.
PS/2 connectors.
PS/2 ports
USB
Motherboard
Expansion base
Bus controller (South Bridge), USB connectors, overload switch.
USB connectors, overload switch.
Motherboard
Expansion base
Docking logic, docking connector.
Docking connector, undock switch, emergency undock latch.
Docking
PC Card
Motherboard
PC Card controller, PC Card connector.
1-20
Product Information
HP Omnibook 500
2
Removal and Replacement
This chapter tells you how to remove and replace the computer’s removable components and
assemblies. The items marked by in the following table are user-replaceable.
•
Table 2-1. Removal Cross-Reference
Battery, backup (page 2-34).
Battery, CMOS (page 2-34).
• Battery, main (page 2-4).
Cable, hard drive/LED flex (page 2-34).
• Card, mini-PCI (page 2-14).
Case, bottom (page 2-25).
• Feet, rubber (page 2-17).
Guide, hard drive (page 2-34).
Heatsink/fan (page 2-21).
• Keyboard (page 2-10).
• Module, plug-in (page 2-5).
• Module, SDRAM (page 2-12).
Panel, audio/PCMCIA (page 2-35).
Panel, mini-PCI (page 2-35).
• Panel, power button (page 2-9).
PCA, motherboard (page 2-25).
• PCA, switchboard (page 2-16).
Plate, EMI (page 2-35).
Case, top (page 2-23).
• Cover, SDRAM (page 2-17).
• Covers, display hinge (page 2-17).
• Covers, display screw (page 2-17).
• Cover, Trackpoint (page 2-17).
Display assembly (page 2-18).
Doors, docking (page 2-31).
Speaker (page 2-35).
• Drive, hard disk (page 2-6).
• Tray, hard disk drive (page 2-7).
Caution
Always provide proper grounding when performing repairs. Without proper
grounding, an electrostatic discharge can damage the computer or
expansion base and their components.
Notes
Reassembly steps are the reverse of the removal/disassembly steps. Reassembly notes are
included at the end of each removal procedure.
Symbols like this throughout this chapter show approximate full-size screw outlines. You
can use these to verify the sizes of screws before you install them. Installing a wrong-size screw
can damage the unit. (The symbol at the left represents an M2.5×5mm T-head screw.)
HP Omnibook 500
Removal and Replacement
2-1
Disassembly Flowchart
The following diagram shows the general “path” you will use in disassembling the computer to access
components.
Start
• Expansion SDRAM module*
• Hard disk drive*
Main battery, AC adapter
Power button panel
Keyboard
• Switchboard PCA* ‡
• Mini-PCI card
• Speaker
• System SDRAM module*
• Heatsink/fan*
If removing only
the display
Wireless models only:
Switchboard PCA
Display assembly
Top case
• Hard drive/LED flex cable
• Backup battery
• Audio/PCMCIA panel
• Hard drive guide
• Mini-PCI panel
Motherboard or
bottom case
* Also remove these components when removing the motherboard or bottom case.
‡ Also remove this component when replacing the top case.
Figure 2-1. Disassembly Flow
2-2
Removal and Replacement
HP Omnibook 500
Table 2-2. Required Equipment
• #0 Phillips screwdriver, preferably magnetized.
• Small flat-blade screwdriver.
Table 2-3. Recommended Screw Torques
Screw Thread Size
Torque (cm-kgf)
1.3 – 1.8
Torque (in-lbf)
1.1 – 1.5
M2
M3
3.0 – 3.5
2.6 – 3.0
Caution
Be careful not to overtighten screws that go directly into magnesium components, or you could
strip the threads in the magnesium.
HP Omnibook 500
Removal and Replacement
2-3
Removing the Main Battery
(User-Replaceable)
One or two plug-in modules can be inserted in the module bays in the expansion base. The computer
itself has no module bays.
Required Equipment
• None.
Removal Procedure
• Slide the battery’s release latch, then lift the battery out of its compartment.
Figure 2-2. Removing the Main Battery
Reassembly Note
• Insert the front end of the battery into the battery compartment, then press the back end in until it
clicks into place.
2-4
Removal and Replacement
HP Omnibook 500
Removing a Plug-In Module
(User-Replaceable)
Required Equipment
• None.
Removal Procedure
• Press the button on the module release latch, and slide the latch toward the front of the expansion
base.
Figure 2-3. Releasing the Module
HP Omnibook 500
Removal and Replacement
2-5
Removing the Hard Disk Drive
(User-Replaceable)
Table 2-4. Hard Disk Drive Replacement Part Numbers
Description
Part Number
0950-4011
0950-4030
0950-3934
0950-3985
Exchange Part Number
F2112-69002
Drive, hard disk (7.5 GB, 9.5 mm, Hitachi)
Drive, hard disk (7.5 GB, 9.5 mm, IBM)
Drive, hard disk (10 GB, 9.5 mm, IBM, DJSA-210)
F2112-69003
F1660-69112
Drive, hard disk (10 GB, 9.5 mm, Toshiba,
MK1016 GAP)
F2072-69109
Drive, hard disk (20 GB, 9.5 mm, IBM, DJSA-220)
0950-3935
0950-4162
F1660-69113
F2072-69115
Drive, hard disk (30 GB, 9.5 mm, IBM part no.
07N6714)
Required Equipment
• #0 Phillips screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. From the bottom of the unit, remove the hard drive retaining screw.
3. Carefully pull the hard drive out of the computer.
Screw, M2×3mm
Figure 2-4. Removing the Hard Disk Drive
4. Remove all four screws from the tray and drive case, then lift the drive out of the tray.
5. Notice that the hard drive has a pin connector attachment at one end. Carefully remove this
connector from the end of the drive. Work alternately at each side so that the connector slides off
evenly without bending the connector pins.
2-6
Removal and Replacement
HP Omnibook 500
Pin connector
Screws, M3×3mm (2)
Screws, M3×3mm (2)
Figure 2-5. Removing the Hard Disk Tray
Reassembly Notes
• Carefully put the pin connector back onto the pins on the end of the new hard drive. Work at each
end alternately so that the connector slides on evenly without bending the connector pins.
• Insert the connector through the end of the tray, and lower the drive into place.
• Slide the drive into the hard drive compartment. Press firmly to make sure the connector seats
properly.
Important
If you are installing a new hard disk drive, create a Utility partition on the drive before loading any
software — see “Creating a Utility Partition,” below.
HP Omnibook 500
Removal and Replacement
2-7
Creating a Utility Partition
When you install a new hard drive, you must create a Utility partition on the drive before loading any
software. You can use any Omnibook 500 Recovery CD to create the Utility partition.
1. Dock the computer, and plug in the AC adapter.
2. Insert a CD-ROM/DVD drive in the expansion base.
3. Insert the Recovery CD in the drive, then restart the computer.
4. When you see the HP logo, press ESC to display the boot menu, then select the CD-ROM drive as
the boot device.
5. When the Recovery CD dialog box appears, follow the displayed instructions. If prompted, accept
the recommended partition size. If you install the factory software, the recovery process can take
up to 10 minutes.
To create the Utility partition without installing the factory software, click Advanced and select
the option to not install the operating system.
If the hard disk is partitioned into several drives, you can install the factory software on drive C
without affecting other drives. Click Advanced and select to restore only the C partition.
6.
When prompted to reboot the computer, first undock it and remove it from the
Important:
expansion base, then press CTRL+ALT+DEL and follow any instructions that appear.
2-8
Removal and Replacement
HP Omnibook 500
Removing the Power Button Panel
(User-Replaceable)
Required Equipment
• None.
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. Insert a fingernail into the slot in the right end of the panel (behind the Del key), and pry the right
end of the panel up. Lift the end until the panel unsnaps above the F12 key, then slide the panel
slightly to the right and lift it out.
Figure 2-6. Removing the Power Button Panel
Reassembly Notes
• Hold the panel in your right hand, and insert the tabs on its left end into the slots in the computer
case just above the ESC and F4 keys. Slide the panel to the left and press it into place.
HP Omnibook 500
Removal and Replacement
2-9
Removing the Keyboard
(User-Replaceable)
Required Equipment
• #0 Phillips screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove the power button panel (page 2-9).
3. Remove the three retaining screws from the top of the keyboard.
Screws, M2×3mm (3)
Figure 2-7. Removing the Keyboard Screws
Caution
When opening the keyboard, be careful not to pull on the cables that connect the keyboard to the
computer.
2-10
Removal and Replacement
HP Omnibook 500
4. Raise the top edge of the keyboard slightly, then slide it back about 1 cm (1/2 in) and fold it onto
the front of the case.
Figure 2-8. Removing the Keyboard
Warning
Do not touch the metal surfaces inside the computer until they have cooled off. They could
be very hot if the computer was running recently.
5. Disconnect the pointing stick flex cable, and lift the keyboard flex cable off of its connector. You
may need to move the mini-PCI cables for best access to the keyboard and pointing stick cables.
6. Remove the keyboard from the computer.
Reassembly Notes
• Lay the keyboard face down on the top case slightly forward of its normal position, then
reconnect the keyboard and pointing stick flex cables. Make sure the keyboard cable connector is
firmly seated, and that the pointing stick flex cable is not pinched.
• Make sure all cables under the keyboard are routed so as not to interfere with other components,
or with reinstalling the keyboard.
• Make sure the cables from the mini-PCI card lie as flat as possible.
• Slide the front edge of the keyboard into the computer case, then press the top of the keyboard
into place.
HP Omnibook 500
Removal and Replacement
2-11
Removing an SDRAM Module
(User-Replaceable)
The Omnibook 500 has no SDRAM built in, but includes a system SDRAM slot beneath the keyboard
that contains an SDRAM module installed at the factory, and a slot on the bottom of the unit for an
expansion SDRAM module. You can use PC100 or PC133 SDRAM for these products.
Table 2-5. SDRAM Module Replacement Part Numbers
Description
Part Number
1818-7951
1818-8510
1818-7952
1818-8504
1818-7953
1818-8534
Exchange Part Number
SDRAM module, 64 MB, PC100 SODIMM
SDRAM module, 64 MB, PC133 SODIMM
SDRAM module, 128 MB, PC100 SODIMM
SDRAM module, 128 MB, PC133 SODIMM
SDRAM module, 256 MB, PC100 SODIMM
SDRAM module, 256 MB, PC133 SODIMM
F1660-69103
F1660-69104
TBD
F1660-69101
TBD
Caution
Handle each SDRAM module only by its edges and provide proper grounding, or you might
damage the module by electrostatic discharge.
Required Equipment
• None.
Removing a System SDRAM Module
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove the power button panel (page 2-9).
3. Open the keyboard (page 2-10, though step 4). You don’t need to disconnect the keyboard cables.
4. Release the latches at the sides of the SDRAM module (so that the free edge of the module pops
up), then pull the module out of the connector.
Figure 2-9. Removing the System SDRAM Module
Reassembly Note
• Carefully insert the edge of the new SDRAM module into the connector at about a 30° angle until
it is fully seated. Then press down on both sides of the module until the latches snap closed.
2-12
Removal and Replacement
HP Omnibook 500
Removing an Expansion SDRAM Module
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. From the bottom of the computer, remove the screw from the SDRAM cover, and remove the cover.
3. Release the latches at the sides of the SDRAM module (so that the module’s free edge pops up),
then pull the module out of the connector.
Screw, M2×3mm
Figure 2-10. Removing an SDRAM Expansion Module
Reassembly Note
• Carefully insert the edge of the new SDRAM module into the connector at about a 30° angle until
it is fully seated. Then press down on both sides of the module until the latches snap closed.
HP Omnibook 500
Removal and Replacement
2-13
Removing a Mini-PCI Card (certain models only)
(User-Replaceable)
Important
• If the notebook is an option code ARE (for Malaysia), the mini-PCI card can be replaced
only by the regional repair center in Taiwan. Contact the HP Call Center in your region
for shipping information.
• Notebooks repaired in China (option code AB2), Malaysia (option code ARE), or South
Africa (option code ACQ) can use only the mini-PCI cards with regulatory labels, as
shown in the following table and in Chapter 4.
Table 2-6. Mini-PCI Card Replacement Part Numbers
Description
Part Number
F2157-60928
F2157-60929
Exchange Part Number
Card, mini-PCI (HW modem)
Card, mini-PCI (HW modem with regulatory
labels for China, Malaysia, or South Africa)*
Card, mini-PCI (LAN/modem)
F2072-60902
F2072-60994
Card, mini-PCI (LAN/modem with regulatory
labels for China, Malaysia, or South Africa)*
* Required for repair in China (option code AB2), Malaysia (option code ARE), or South Africa
(option code ACQ).
Caution
Provide proper grounding and handle the card only by its edges, or you might damage it through
electrostatic discharge.
Required Equipment
• None.
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove the power button panel (page 2-9).
3. Open the keyboard (page 2-10, though step 4). You don’t need to disconnect the keyboard cables.
2-14
Removal and Replacement
HP Omnibook 500
Note: LAN/modem models only
You may need to remove the system SDRAM module (page 2-12) to provide enough clearance to
disconnect all mini-PCI cables.
4. Disconnect the cable (modem models only) or cables (LAN/modem models only) from the card.
5. Release the latches at the sides of the card, so that its free edge pops up, and carefully pull the
card out of its connector.
Figure 2-11. Removing the Mini-PCI Card (modem card shown)
Reassembly Notes
• Carefully insert the edge of the card into the connector at about a 30° angle until it is fully seated.
Then press down on both sides of the card until the latches snap closed.
• Route the cable (modem models) or cables (LAN/modem models) between the heatsink/fan and
mini-PCI card, so that they do not lie across or otherwise interfere with other components (see
Figure 2-12, below). Make sure the cables lie as flat as possible, or they will prevent the keyboard
from laying flat.
Figure 2-12. Routing the Mini-PCI Cables (LAN/modem card shown)
HP Omnibook 500
Removal and Replacement
2-15
Removing the Switchboard PCA
(User-Replaceable)
Required Equipment
• #0 Phillips screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove the power button panel (page 2-9).
3. Remove the retaining screw from the switchboard PCA.
Caution: Wireless models only
When removing the switchboard PCA from the computer, be careful not to pull on the wireless
cable that connects the display assembly to the PCA.
4. Insert a small flat-blade screwdriver through the narrow slot in the bottom case, and carefully pry
the switchboard PCA off of the connector underneath.
5.
remove the wireless cable clip, and disconnect the wireless cable from the
Wireless models only:
PCA.
6. Remove the PCA from the computer.
Screw, M2×3mm
Wireless cable clip
attaches here
Figure 2-13. Removing the Switchboard PCA (wireless model shown)
Reassembly Notes
• Wireless models only: connect the wireless cable to the PCA, and reattach the cable clip.
• Insert the back end of the switchboard PCA into its opening in the top case, then press the PCA
onto its connector.
2-16
Removal and Replacement
HP Omnibook 500
Replacing Small Parts
(User-Replaceable)
The user can replace the following small parts.
Table 2-7. Replacing Small Parts (User-Replaceable)
Replacement Procedure
Part
From the bottom of the computer, remove the screw in the SDRAM module cover,
then remove the cover.
Cover, SDRAM
Pull the old cover off, and press the new cover into place.
Cover, Trackpoint
Use a flat-blade screwdriver to carefully pry the covers off of the hinges.
Covers, display hinge
Reassembly Notes: Insert the tab on the cover into the slot in the top case, and
press the cover into place. Note that the right display hinge cover has a microphone
icon on its front surface.
Insert a small flat-blade screwdriver under the screw cover and pry it loose. To
replace, press the adhesive side of the cover firmly into the recess.
Covers, display screw
Insert a small flat-blade screwdriver under the foot and pry it loose. To replace, firmly
press the adhesive side of the foot into the recess.
Feet, rubber (on
bottom of computer
and expansion base)
See page 2-10.
See page 2-6.
Keyboard
Tray, hard disk drive
HP Omnibook 500
Removal and Replacement
2-17
Removing the Display Assembly
(HP Authorized Service Providers Only)
Required Equipment
• #0 Phillips screwdriver.
• Small flat-blade screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove both screws from the back of the computer.
3. Remove the power button panel (page 2-9).
4.
remove the switchboard PCA (page 2-16).
Wireless models only:
5. Open the display so that it lays flat, and use a flat-blade screwdriver to remove the display hinge
covers.
6. Remove the screw from the display cable, then use a flat-blade screwdriver to lift the display
cable off of its connector.
7. From the bottom of the computer, remove both screws from the display hinges.
Note
Do not remove the screws from the tops of the display hinges:
Do NOT remove!
8. Lift the display off of the computer.
2-18
Removal and Replacement
HP Omnibook 500
Screw, M2×3mm
Hinge covers
Screw, M2×5mm
Screws, M2×7mm (2)
Screws, M2×9mm (2)
Figure 2-14. Removing the Display
Reassembly Notes
• Make sure the display cable fits in its opening in the computer’s case, and lies behind the clip for
the power button panel, as shown in Figure 2-15, below. Press the cable back onto its connector.
Figure 2-15. Routing the Display Cable
HP Omnibook 500
Removal and Replacement
2-19
• Note that the right display hinge cover has a microphone icon on its front surface.
Important
After replacing the display, check the display type shown on the display’s flex cable connector.
If the new display is not the same type as the old display, you must use the Service Utilities floppy
disk to reprogram the computer’s EEPROM for the new display.
1. Download the Omnibook 500 service package from the Partnership web site (see page vi),
and create a Service Utilities floppy disk as described in the package’s Readme file.
2. Connect a floppy disk drive to the computer using a USB floppy cable, or dock the computer
and insert a floppy drive module into the expansion base.
3. Connect an external monitor to the computer, so you can verify the boot process.
4. Plug in an AC adapter.
5. Insert the Service Utilities floppy disk in the floppy drive.
6. Turn on the computer:
•
If the HP logo appears on the computer’s built-in display, STOP. The EEPROM is
programmed correctly.
•
If the HP logo appears only on the external monitor, press ESC to display the boot menu,
then boot from the floppy disk.
7. If you hear 5 beeps, press F1 to update the display data stored on the motherboard. Remove
the floppy disk when the computer starts to reboot.
2-20
Removal and Replacement
HP Omnibook 500
Removing the Heatsink/Fan
(HP Authorized Service Providers Only)
Required Equipment
• #0 Phillips screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove the power button panel (page 2-9).
3. Open the keyboard (page 2-10, though step 4). You don’t need to disconnect the keyboard cables.
4. Remove the three retaining screws from the heatsink/fan.
Caution
When removing the heatsink/fan from the computer, be careful not to pull on the cable that
connect the heatsink/fan to the motherboard.
5. Lift the heatsink/fan out of the computer.
6. Carefully disconnect the fan cable from the motherboard. If the connector does not release easily,
try gently pressing down on the rear of the connector (near the wires) as you pull it out.
Screws, M2×3mm (3)
(M2x2mm in some
models)
Figure 2-16. Removing the Heatsink/Fan
Caution
Do not spin the fan blades with your finger, or you could damage the fan’s bearings.
HP Omnibook 500
Removal and Replacement
2-21
7. To separate the fan from the heatsink, remove both connecting screws.
Screws, M2×3mm (2)
Figure 2-17. Separating the Heatsink and Fan
Reassembly Note
• Make sure the fan cable is retained by the hook on the underside of the heatsink.
2-22
Removal and Replacement
HP Omnibook 500
Removing the Top Case
(HP Authorized Service Providers Only)
Required Equipment
• #0 Phillips screwdriver.
• Small flat-blade screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove these additional assemblies:
• Hard disk drive (page 2-6).
• Power button panel (page 2-9).
• Keyboard (page 2-10).
• Switchboard PCA (page 2-15).
• Display assembly (page 2-18).
3. Remove the screws from inside the battery compartment.
4. Remove the six screws from the bottom case.
5. Remove the four screws from the top case.
6. Disconnect the click/scroll button flex cable.
7. Disconnect the audio-off LED cable.
8. Lift the top case off of the computer.
HP Omnibook 500
Removal and Replacement
2-23
Screws, M2×5mm (4)
Screw, M2×7mm
Screws (2):
See Note below.
Screw, M2×7mm
Screws, M2×9mm (2)
Screws, M2×2mm (2)
Screw, M2×2mm
(not on all models)
Note: The length of the screws required for the two positions near the front of the
bottom case corresponds to the number of screws in the battery compartment:
• Models with two screws in the battery compartment: use M2×7mm
• Models with three screws in the battery compartment: use M2×9mm
Figure 2-18. Removing the Top Case
2-24
Removal and Replacement
HP Omnibook 500
Removing the Motherboard or Bottom Case
(HP Authorized Service Providers Only)
Required Equipment
• #0 Phillips screwdriver.
Removal Procedure
Note: Before Replacing the Motherboard
If possible, record the computer’s electronic serial number before you replace the motherboard.
You will then store the electronic serial number in the EEPROM on the new motherboard using
the Service Utility floppy disk.
1. Download the Omnibook 500 service package from the Partnership web site (see page vi),
and create a Service Utilities floppy disk as described in the package’s Readme file.
2. Connect a floppy disk drive to the computer using a USB floppy cable, or dock the computer
and insert a floppy drive module into the expansion base.
3. Connect an external monitor to the computer, so you can verify the boot process.
4. Plug in an AC adapter.
5. Insert the Service Utilities floppy disk in the floppy drive.
6. Turn on the computer. When the HP logo appears (on either the built-in display or the external
monitor), press ESC to display the boot menu, then boot from the floppy disk.
7. Select the Serial Number option from the boot menu.
8. When prompted, type A for the automatic update option. This stores the current system data
from the old motherboard on the floppy disk.
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove these additional assemblies:
• Hard disk drive (page 2-6).
• Power button panel (page 2-9).
• Keyboard (page 2-10).
• System SDRAM module (page 2-12).
• Expansion SDRAM module, if present (page 2-13).
• Switchboard PCA (page 2-15).
• Display assembly (page 2-18).
• Heatsink/fan (page 2-21).
• Top case (page 2-23).
3. Remove all three screws from the audio/PC Card panel. Flip out the PC Card eject button, so that
it stands out from the side of the unit, then remove the panel.
HP Omnibook 500
Removal and Replacement
2-25
4. Disconnect the speaker wires from the motherboard. If the connector does not release easily, try
gently pressing down on the rear of the connector (near the wires) as you pull it out.
5. Remove the right-rear screw (nearest the speaker) from the hard drive/LED flex cable, then
disconnect the cable from the motherboard.
6. Remove both standoff screws from the back of the unit.
7. Remove the four screws from the motherboard (each marked by a white arrow on the
motherboard).
8.
remove the screw attaching the EMI plate to the bottom case, and remove
Certain models only:
the EMI plate.
9. Lift the motherboard out of the bottom case.
See “Replacing the Motherboard” on page 2-27 or “Replacing the Bottom Case” on page 2-29 for
additional procedures.
Standoff screws,
5mm (2)
Screws, M2×3mm (4)
Screw, M2×2mm
Screws,
M2×2mm (2)
Screw, M2×3mm
Screw, M2×5mm
Figure 2-19. Removing the Motherboard
Reassembly Notes
• Insert the battery connector through its opening in the bottom case, then lower the motherboard
into place.
• Make sure the hard drive guide’s forward screw lug lies on top of the motherboard and beneath
the screw lug on the audio/PCMCIA panel.
• Make sure the audio-out jack, external microphone jack, and PC Card eject button fit through
their openings in the audio/PCMCIA panel.
• Mini-PCI models only: route the cables from the mini-PCI panel to avoid interfering with
installation or operation of other components (see Figure 2-12 on page 2-15).
2-26
Removal and Replacement
HP Omnibook 500
Replacing the Motherboard
Required Equipment
• #0 Phillips screwdriver.
Removal Procedure
1.
release the latches at the sides of the card, so that its free edge pops up,
Mini-PCI models only:
and carefully pull the card out of its connector.
2.
disconnect the cables that connect the mini-PCI panel to the
Mini-PCI models only:
motherboard, and remove the panel and the mini-PCI card (still connected) from the motherboard.
3. Disconnect and remove the backup battery. If the connector does not release easily, try gently
pressing down on the rear of the connector (near the wires) as you pull it out.
Mini-PCI card
Mini-PCI panel
Backup battery
Figure 2-20. Removing Motherboard Components
HP Omnibook 500
Removal and Replacement
2-27
Reassembly Note
• Reinstall the motherboard in the unit following the “Reassembly Notes” on page 2-26.
Note: After Replacing the Motherboard
After replacing the motherboard, you must use the Service Utility floppy disk to store the system
data and display information in the EEPROM on the new motherboard.
1. Connect a floppy disk drive to the computer using a USB floppy cable, or dock the computer
and insert a floppy drive module into the expansion base.
2. Plug in an AC adapter.
3. Insert the Service Utilities floppy disk in the floppy drive.
4. Turn on the computer.
5. If you hear 5 beeps, press F1 to update the display data stored on the motherboard. Let the
computer reboot and go to the next step.
6. Select the Serial Number option from the boot menu.
7. If you successfully stored system data on the floppy disk before removing the old
motherboard, type A for the automatic update. This restores the old system data on the new
motherboard.
If you did not store system data, type M for the manual update option. Enter the serial number
from the bottom of the unit—you may have to contact an HP support center to do this.
2-28
Removal and Replacement
HP Omnibook 500
Replacing the Bottom Case
Important
Due to contractual restrictions imposed by Microsoft, an HP authorized service provider
must follow special procedures when replacing the bottom case. These restrictions affect
the distribution, handling, and tracking of new, replacement, and replaced Microsoft
Certificate of Authenticity labels attached to the bottom case of the computer. Contact the
HP Call Center in your region for information or see service note 500-03.
Important
If the notebook is an option code ARE (for Malaysia), the bottom case can be replaced only
by the regional repair center in Taiwan. This requires sending the entire unit to the repair
center. Contact the HP Call Center in your region for shipping information.
Required Equipment
• #0 Phillips screwdriver.
Removal Procedure
1. Remove both screws from the speaker assembly and remove the speaker assembly from the unit.
2. Remove the three remaining screws from the hard drive/LED flex cable, then lift the cable off of
its connector and out of the unit.
3. Remove the screw from the hard drive guide, and remove the guide.
HP Omnibook 500
Removal and Replacement
2-29
Screws, M2×3mm (3)
Screws, M2×5mm (2)
Screw, M2×2mm
Figure 2-21. Removing Bottom Case Components
Installation Procedure
1. Install a new Microsoft Product ID label.
2. Transfer the old serial number label and install a new overlay, or create a new serial number label
using the steps below.
3. Restore the labels on the bottom case, as follows:
• If the notebook includes a hardware modem mini-PCI card, attach the hardware modem
telecom regulatory label.
• If the notebook includes a LAN/modem mini-PCI card, attach the LAN/modem telecom
regulatory label.
• If the notebook is an option code AB2 (for China) or ACQ (for South Africa), add the
appropriate sticker included in the telecom sticker set.
4. Reinstall the bottom case in the unit following the “Reassembly Notes” on page 2-26.
2-30
Removal and Replacement
HP Omnibook 500
Reassembly Notes
• Be careful not to trap the speaker gasket beneath the heads of the retaining screws. Also,
reinstallation may be easier if you first position the speaker grill in the bottom case, then set the
speaker in place.
• To replace the docking doors, proceed as follows:
1. Insert a flat-blade screwdriver between the doors, toward the right end of the doors (farthest
from the speaker), and carefully bend one of the doors upward.
Figure 2-22. Replacing the Docking Doors
2. Grasp the door with one hand, and with the other hand take the right end of the door off of
its pivot pin.
3. Repeat step 2 for the remaining door.
4. Take the left ends of both doors off of their pivot pins.
5. When installing the new doors, insert the spring end of the doors first, and be careful not to
catch the spring on the pivot pins.
Installing a New Serial Number Label
Download the latest version of the serial number label template (Microsoft Word format) from the
Partnership web site (see page vi) under Support/Service in Technical Support Information. The latest
version includes fields for warranty period and manufacturing location. Store the template with other
Word templates on a PC connected to a laser printer.
1. Open a new document based on the serial label template.
2. Enter the information from the old serial label, and print the new label on plain white paper. The
new label does not have barcodes.
3. Carefully cut out the new serial label just inside the border and place it into the inner recess in the
bottom case. The bottom of the label goes toward the front of the case.
4. While holding the paper label in place, attach a serial label overlay into the outer recess. It covers
and protects the serial label.
HP Serial Number (S)TW711A1234
1YR
(1P) F2072 W EA MFG# TW711A1234
Made in Taiwan
Figure 2-23. Example of Serial Number Label
HP Omnibook 500
Removal and Replacement
2-31
Repairing the BIOS IC
(HP Authorized Service Providers Only)
The BIOS IC of the Omnibook 500 is not replaceable:
• If the BIOS IC is defective, you must replace the motherboard.
• However, if the BIOS IC might only be corrupted, you can attempt to repair it using a Crisis
Recovery floppy disk—see below.
Note: Reprogramming the BIOS IC
A new BIOS IC contains only enough basic programming to boot the Omnibook. After installing a
new motherboard, you must reprogram the BIOS IC, preferably with the latest BIOS. You can
download the latest BIOS from the HP Notebook web site (see page vi)—follow the directions
provided.
If you do not have a BIOS Crisis Recovery floppy, download the package from the Partnership web
site (see page vi) under Product Support Information in the Service and Support Library. Follow the
instructions for creating the floppy disk.
Caution
Make sure you are using the correct BIOS Crisis Recovery floppy for the Omnibook model you are
repairing. The program does not verify the Omnibook model, so you could install the wrong BIOS
image.
1. Dock the computer, and plug in an AC adapter.
2. Connect a floppy disk drive to the computer using a USB floppy cable, or dock the computer and
insert a floppy drive module into the expansion base.
3. Insert the BIOS Crisis Recovery floppy in the floppy drive.
4. Turn on the computer. When the HP logo appears, press ESC to display the boot menu, then boot
from the floppy disk.
If the computer does not turn on at all, boot from the floppy disk as follows:
• Unplug the AC adapter.
• Press and hold Fn+B.
• Plug in the AC adapter.
• Release Fn+B.
5. If the computer does not boot from the BIOS Crisis Recovery floppy, try plugging the boot-block
jumper into the expansion base parallel port, then go to the next step. See the wiring diagram
below.
(In many situations you can skip this step—especially if the computer previously displayed a
BIOS checksum error.)
2-32
Removal and Replacement
HP Omnibook 500
6. Wait while the BIOS is reprogrammed—the display is blank for a minute or more while this
happens.
If you plugged in a boot block jumper, unplug it before the computer automatically reboots.
7. Make sure the BIOS is the latest version. (You can check this in the Main menu of BIOS Setup,
or in the BIOS menu of Windows e-DiagTools.) If necessary, reprogram the BIOS IC—see the
note at the beginning of this topic.
1
13
25
14
Figure 2-24. Boot-Block Jumper
HP Omnibook 500
Removal and Replacement
2-33
Removing Omnibook Components
(HP Authorized Service Providers Only)
Required Equipment
• #0 Phillips screwdriver.
• Small flat-blade screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove the assemblies and follow the additional steps given in the table below.
Table 2-8. Removing Omnibook Components
Component
Removal Procedure
Additional Steps
Power button panel
(page 2-9).
Keyboard (page 2-10).
Switchboard PCA
(page 2-15).
Disconnect the cable from the motherboard. If the
connector does not release easily, try gently pressing
down on the rear of the connector (near the wires) as
you pull it out.
Battery, backup
Display (page 2-18).
Top case (page 2-23).
Power button panel
(page 2-9).
Switchboard PCA
(page 2-15).
Battery, CMOS
Reassembly Note: After replacing the CMOS battery,
set the correct time and date using the BIOS Setup
utility or Date/Time in the Control Panel.
Hard disk drive (page 2-6). Remove the four screws from the cable, then lift the
Cable, HDD/LED flex
cable off of its connector and out of the unit.
Power button panel
(page 2-9).
Keyboard (page 2-10).
Switchboard PCA
(page 2-15).
Display (page 2-18).
Top case (page 2-23).
See page 2-25.
Case, bottom
Case, top
See page 2-23.
See page 2-18.
Display
See page 2-31.
Doors, docking
Guide, hard drive
Hard disk drive (page 2-6). Remove both screws from the guide, and remove it
from the unit.
Power button panel
(page 2-9).
Keyboard (page 2-10).
Switchboard PCA
(page 2-15).
Reassembly Note: Make sure the guide’s screw lug
lies on top of the motherboard and beneath the screw
lug on the audio/PCMCIA panel.
Display (page 2-18).
Top case (page 2-23).
2-34
Removal and Replacement
HP Omnibook 500
Component
Removal Procedure
Additional Steps
See page 2-21.
Heatsink/fan
Hard disk drive (page 2-6). Remove all three screws from the panel. Flip out the
Panel, audio/PCMCIA
PC Card eject button, so that it stands out from the
side of the unit, then remove the panel.
Power button panel
(page 2-9).
Reassembly Notes: Make sure the audio-out jack,
external microphone jack, and PC Card eject button fit
through their openings in the panel. Make sure the
forward screw lug on the panel lies on top of the screw
lug on the hard disk guide.
Keyboard (page 2-10).
Switchboard PCA
(page 2-15).
Display (page 2-18).
Top case (page 2-23).
Hard disk drive (page 2-6).
Power button panel
(page 2-9).
Keyboard (page 2-10).
Switchboard PCA
(page 2-15).
Display (page 2-18).
Top case (page 2-23).
See page 2-25.
Panel, mini-PCI
Reassembly Notes: Mini-PCI models only. Route
the panel’s cable (modem models) or cables
(LAN/modem models) to avoid interfering with
installation or operation of other components (see
Figure 2-12 on page 2-15). Make sure the cable or
cables are not trapped beneath the mini-PCI card or
heatsink and do not lay across the heatsink.
PCA, motherboard
Hard disk drive (page 2-6). Remove the retaining screw, and lift the EMI plate out
Plate, EMI
of the unit.
(certain models only)
Power button panel
(page 2-9).
Keyboard (page 2-10).
Switchboard PCA
(page 2-15).
Display (page 2-18).
Top case (page 2-23).
Heatsink/fan (page 2-21).
Power button panel
(page 2-9).
Remove both retaining screws, and disconnect the
speaker cable from the motherboard.
Speaker
Keyboard (page 2-10).
Reassembly Notes: It may be easier to set the
speaker grill in position first, then set the speaker in
place. Be careful not to trap the speaker gasket
beneath the heads of the retaining screws.
HP Omnibook 500
Removal and Replacement
2-35
3
Troubleshooting and Diagnostics
This chapter includes troubleshooting and diagnostic information for testing the functionality of the
Omnibook and identifying faulty components.
• Troubleshooting information
ꢀ
ꢀ
ꢀ
ꢀ
Checking for customer abuse (page 3-3).
Troubleshooting the problem (page 3-2).
Verifying the repair (page 3-4).
Suggestions for troubleshooting (page 3-5).
• Diagnostic tools
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
Omnibook e-DiagTools diagnostic program (page 3-19).
Power-on self-test (page 3-26).
Sycard PCCtest 450 PC Card (page 3-29).
Desktop Management Interface (page 3-30).
BIOS Setup utility (page 3-31).
HP Omnibook 500
Troubleshooting and Diagnostics
3-1
Troubleshooting
The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality
repair, HP recommends that you follow the basic troubleshooting steps shown in the illustration
below.
Check the customer's description
of the problem and any supporting
information.
Check for customer abuse.
Try to duplicate the customer's
problem.
Troubleshoot the problem using:
- Diagnostic tools.
- Troubleshooting suggestions.
Verify the repair by testing the
functionality of the complete unit.
Figure 3-1. Basic Troubleshooting Steps
3-2
Troubleshooting and Diagnostics
HP Omnibook 500
Checking for Customer Abuse
Some units may appear to have been damaged by customer abuse. Use these guidelines to help
determine if this is the case:
• If the shipping box is seriously damaged, customer abuse cannot be declared.
• If the damage could have a cause other than customer abuse, customer abuse cannot be declared.
• If the unit shows any of the following, customer abuse is declared:
ꢀ
ꢀ
ꢀ
ꢀ
Missing parts.
Broken plastic parts.
Parts not original to the unit.
Damaged or missing keys on the keyboard.
Table 3-2 includes additional criteria for determining customer abuse to specific parts of the unit.
Important
Parts damaged by customer abuse are not covered by the warranty.
Troubleshooting the Problem
Record pertinent information about the unit:
• Model and serial number.
• Operating system and version.
• Software version (hidden file c:\version.inf).
• BIOS version.
• Accessories and peripherals used.
Analyze the problem:
• Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine
how the problem differs from proper behavior. Also, take note of the functions that do work
properly.
• Separate Problems. If there is more than one symptom, separate them into distinct problems.
HP Omnibook 500
Troubleshooting and Diagnostics
3-3
• Consider Causes. Keep in mind possible causes for each problem. Use the diagnostic tools and
troubleshooting suggestions to help find possible causes.
ꢀ
The e-DiagTools diagnostic program tests most of the computer’s components using
automatic and interactive tests, and will be your primary troubleshooting tool. Other tools
include the power-on self-test, DMI/Toptools (if installed), the BIOS Setup utility, and the
Sycard PCCtest. Table 3-1 on page 3-5 shows how you can use these tools to isolate the cause
of the computer’s problem.
ꢀ
The troubleshooting suggestions on page 3-6 include general suggestions for repairing units
with specific failure symptoms.
Swapping components that may be defective with others known to be good is generally an ideal way
to find the component responsible for the problem. A failure symptom is rarely caused by more than a
single component, so you will not usually need to replace more than one to correct a particular failure.
After you replace a component, the computer will normally be in a confused state and lock up when
you apply power. If this happens, press the system-off switch: this resets the computer and starts it in a
known state.
Verifying the Repair
Before returning the repaired unit to the customer, verify the repair by running the following tests:
• e-DiagTools Basic Diagnostic Test. Run the basic test of the e-DiagTools diagnostic program
(page 3-19).
– and –
• Function Tests. Run tests that check the repaired function, such as in the e-DiagTools
diagnostic program (page 3-19).
– and –
• Failed Tests. Run any other tests that failed during troubleshooting.
3-4
Troubleshooting and Diagnostics
HP Omnibook 500
Suggestions for Troubleshooting
Table 3-1. Scope of Diagnostic Tools
Function
e-DiagTools
Power-On
Self-Test
Tests
Sycard
PCCtest 450
DMI/Toptools BIOS Setup
(if installed)
Describes
Describes
Configures
Bootup
Processor
Tests
Tests
(System menu)
Tests
(Memory menu)
Tests
Describes
Describes
Memory
Batteries
Display
Tests (CMOS
battery only)
Describes
(Win 98 only)
Describes
Tests
(Video menu)
Tests
(IDE menu)
Tests
(FDD menu)
Tests
(KBD menu)
Tests
Tests
Tests
Tests
Describes
Describes
Describes
Describes
Configures
Describes
Hard disk
Floppy drive
Keyboard
Pointer
Configures
(Misc menu)
Tests (System,
Misc menus)
Tests* †
(Misc menu)
Tests* †
Audio
Describes
Describes
Describes
Configures
Configures
Serial
Parallel
(Misc menu)
LAN
Tests**
Modem
(User menu)
Wireless
Infrared
PS/2 port
Describes
Describes
Configures
Configures
Tests† (KBD,
Misc menus)
Tests†
USB
(USB menu)
Tests
Docking port
(System menu,
using docks)
Tests* †
Tests
Describes
(Win 98 only)
Status
PCMCIA
(Misc menu)
AC adapter
Tests ports, CD
controls, and
internal bus
Status
Configures
Expansion base
Describes
Plug-in
modules
* The diagnostic test is more thorough if you use a loop-back connector.
** The test checks only the internal hardware up to the mini-PCI card, and does not check the mini-PCI
panel or any external cabling.
†
Use an appropriate external device (such as the expansion base) to exercise the port. See the help
text for the tests in the menu.
HP Omnibook 500
Troubleshooting and Diagnostics
3-5
If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in
the following table to help find the problem.
Table 3-2. Troubleshooting Suggestions
Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
To help determine likely causes, find out which replaceable components are involved in the system involved,
and what roles they play. See Figure 1-11 on page 1-19 and Table 1-9 on page 1-20.
Startup
Does not boot on
AC or battery.
Check the power source.
Press the system-off switch
to reset the computer.
Unplug the AC adapter and
remove all batteries, then
reconnect power.
AC adapter.
Check the AC adapter.
SDRAM module.
Motherboard.
Display assembly.
Hard drive.
Remove any SDRAM
expansion module and try
again.
Replace the system SDRAM
module.
Remove any SDRAM
expansion module and try
again.
If the power mode light does
not turn on, reprogram the
BIOS; replace the
motherboard.
If the power mode light turns
on but the display does not,
try an external monitor. If the
monitor shows a successful
boot, replace the display
assembly. If the monitor
shows activity but the BIOS
does not complete, replace
the display assembly. If the
monitor is blank, replace the
motherboard.
If the power mode light and
display turn on and the BIOS
completes, but the OS will
not start from the hard disk or
from a floppy drive, replace
the motherboard. If the OS
starts only from a floppy
drive, reinstall the factory
software onto the hard drive;
replace the hard drive.
Beeps once, spins
hard disk, repeats,
but does not boot.
SDRAM module.
Make sure at least one
SDRAM module is installed.
Does not boot on
main battery, but
boots on AC.
Check the battery level using Battery or contacts.
the battery LEDs.
Motherboard.
Check battery contacts. If
available, try another battery.
3-6
Troubleshooting and Diagnostics
HP Omnibook 500
Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Does not boot from
a floppy drive.
Make sure the floppy disk is
bootable.
Floppy drive or
contacts.
Make sure the floppy drive is
installed or connected
correctly.
Floppy drive cable.
Expansion base.
Motherboard.
If the floppy drive is
connected to a USB port,
make sure Legacy USB
Support is enabled in BIOS
Setup.
Use BIOS Setup to check the
boot order and to make sure
that floppy boot is enabled.
If the drive is installed in the
expansion base, try
connecting it to a USB port,
or vice versa.
Does not boot from
a CD or DVD in the
CD/DVD drive.
Make sure the CD or DVD is
bootable.
Use BIOS Setup to check the Motherboard.
CD/DVD drive
module.
boot order.
Expansion base.
Restart the computer.
Test the DVD drive with the
e-DiagTools diagnostics.
Error message
such as “Invalid
system disk” or
“Auto IDE error”.
Check for a disk in the floppy Hard drive contacts.
If the unit boots from the
floppy drive, check for corrupt
files on the hard drive;
reinstall the factory software
onto the hard drive; replace
the hard drive.
drive.
Hard drive.
Check the boot order in BIOS
Setup.
Remove and reinsert the
hard drive.
Sluggish startup or
shutdown.
Run ScanDisk and Disk
Defragmenter to check and
optimize the hard drive.
Hard drive.
Use the suggestions shown
at left.
Delete temporary and
unneeded files.
Password has been Verify proper ownership, then
The user must call Technical
Support and provide proof of
ownership. Password
removal is restricted to
certain sites. See page 5-1.
forgotten.
follow the removal procedure
with the owner and log the
appropriate data—see
page 5-1.
HP Omnibook 500
Troubleshooting and Diagnostics
3-7
Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Power/Battery
Short battery
operating time.
Turn down the display
brightness.
Check power management
settings in BIOS Setup. Try
the default settings.
Battery.
Motherboard.
Battery capacity often
decreases after a year or
more.
Restart the computer, press
F6 when the HP logo
appears, and follow the
instructions that appear
onscreen. This process
calibrates the main battery
and any secondary battery in
the expansion base’s left
module bay, and requires
four to five hours per battery.
You cannot use the computer
during this process.
Some applications can use
excess power. (Users can
get the Intel Power Monitor
from www.intel.com and
monitor CPU load.)
PCMCIA cards can affect
battery life. Some cards draw
power even while not in use.
Heavy modem use can affect
battery operating time.
Turns off
immediately after
turning on.
Battery may be extremely
low. Plug in the AC adapter,
insert a charged battery (if
undocked), or plug in a
secondary battery (if
docked).
Battery.
Does not run on
battery; empty
battery indication.
Check the battery and
contacts. If one is available,
try another battery.
Battery or contacts.
Motherboard.
Beeps repeatedly.
The computer beeps
repeatedly when the battery
is low. Save your work
immediately, shut down
Windows, and insert a
charged battery or plug in the
AC adapter.
Battery.
Computer stops
while swapping
main battery in
Standby mode.
Disable device settings that
use extra power during
Standby (for example, turn
off Windows 2000 Wake On
LAN option).
Backup battery.
Shut down or plug in AC
adapter before swapping.
Plug in AC adapter and allow
to stand overnight to
recharge backup battery.
Unplug any USB devices.
3-8
Troubleshooting and Diagnostics
HP Omnibook 500
Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Main battery does
not charge.
Check the power source.
Make sure the main battery is AC adapter.
Battery or contacts.
Check the main battery and
AC adapter.
installed properly.
Check the heatsink/fan.
Motherboard.
Heatsink/fan.
Check the battery contacts. If
available, try another battery
and AC adapter.
Move the computer away
from any heat source. Unplug
the AC adapter and let the
battery cool down. Check for
blocked air vents.
Secondary battery
module does not
charge.
Make sure the main battery is Secondary battery
Check the secondary battery
and AC adapter.
fully charged. If not, the
secondary battery will not
charge.
module.
Expansion base.
Check the power source.
Make sure the secondary
battery is installed properly.
Time Remaining
indicator is
inaccurate.
The Time Remaining is an
estimate based on how much
power the computer is using
at the moment. The estimate
therefore depends on the
current task, and assumes
that power will be used at the
same rate until the battery
runs out. So, for example, if
the computer is performing a
task requiring a good deal of
power (such as reading from
a CD or DVD), the value will
probably show too little time
remaining.
Display
Dark display, no
light.
Adjust the display brightness. Display cable
Reprogram the EEPROM—
see page 2-20.
Check the cable connection.
Replace the display
assembly.
If an external monitor
displays no image, replace
the motherboard.
connection.
Display assembly.
Motherboard.
Press Fn+F5 several times.
Try an external monitor.
If the display is extremely
cold, it will show completely
dark. If this happens, allow
the computer to gradually
warm to room temperature.
White display.
Erratic display.
Adjust display brightness.
Display assembly.
Motherboard.
Display cable
connection.
Check the display cable
connection.
Display assembly.
Motherboard.
Bright or missing
pixels or lines.
See quality statement on
page 5-2.
Display cable
connection.
Check the display cable
connection.
Display assembly.
See the quality statement on
page 5-2.
HP Omnibook 500
Troubleshooting and Diagnostics
3-9
Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Punctured display.
Declared to be caused by
customer abuse.
Vertical crack near
center of display.
Usually caused by
closing display with
pencil-sized object on
keyboard.
Declared to be caused by
customer abuse.
Scratched display
glass.
Declared to be caused by
customer abuse.
Local area of dark
or light discoloration
visible when display
is on.
Caused by excessive
pressure applied to an customer abuse.
area on the screen.
Declared to be caused by
Hard disk
Hard disk doesn’t
spin.
Check the power source.
Remove and reinsert the
hard drive. Use a flashlight to Hard drive.
Hard drive/LED flex
cable.
If the drive case is damaged,
the drive may not operate
properly.
check the connector.
Motherboard.
Hard drive.
Hard disk makes
clunking or
scratching noise.
Back up the drive
immediately.
Check the computer and
drive for evidence of
customer abuse.
Was the computer or drive
dropped?
Hard disk makes
buzzing or whining
noise.
Back up the drive
immediately.
Check for alternate noise
sources, such as a PCMCIA
drive or fan.
Depends on the
source of the noise.
If a keystroke causes the
sound to change, it may be
from the motherboard.
Files are corrupted.
Run the VirusScan program.
Check the disk surface by
running Scandisk
Use the suggestions shown
at left.
(Windows 98) or using the
Tools tab in the disk’s
Properties sheet
(Windows 2000).
Test the hard disk drive with
the e-DiagTools diagnostics.
Use the Recovery CD to
restore the factory software.
Drive capacity is
less than normal.
Check the disk surface by
running Scandisk
Hard drive.
Use the suggestions shown
at left.
(Windows 98) or using the
Tools tab in the disk’s
Properties sheet
Recreate the Utility partition,
then partition and format the
disk.
(Windows 2000).
Check partitions using FDISK
(Windows 98) or Control
Panel, Administrative Tools,
Computer Management
under Storage
(Windows 2000).
3-10
Troubleshooting and Diagnostics
HP Omnibook 500
Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
CD-ROM/DVD drive
Cannot read a CD
or DVD.
Make sure the CD/DVD is
clean and inserted properly.
CD/DVD drive
module.
Make sure the drive module
is inserted properly.
Restart the computer. Reset
the expansion base.
Region Code error
when playing a
DVD.
DVDs can contain embedded
regional codes that prevent
them from playing outside
the region in which they are
sold. This error indicates you
are trying to play a DVD
intended for a different
region.
General problems.
Make sure the drive module
is installed or connected
correctly.
Restart the computer. Reset
the expansion base.
CD/DVD drive
module.
Expansion base.
Motherboard.
Floppy drive
General problems.
Make sure the drive module
is installed or connected
correctly.
If the drive is installed in the
expansion base, try
Floppy drive module.
Floppy drive cable.
Expansion base.
Motherboard.
connecting it to a USB port,
or vice versa.
Check the settings in BIOS
Setup.
Keyboard and pointing stick
Some or all keys do Check the settings in BIOS
Keyboard.
Motherboard.
Try reconnecting the
keyboard and pointing stick
flex cables.
not work properly.
Setup.
PS/2 keyboard and
Check the devices
PS/2 device.
mouse do not work. separately.
Expansion base.
Motherboard.
Suspend or shut down the
computer before attaching
the device, so that it will be
detected properly.
Test the keyboard and
pointing stick with the
e-DiagTools diagnostics.
Pointing stick
doesn’t work.
Make sure the pointing stick
is enabled in BIOS Setup and
in Mouse Properties in
Control Panel.
Keyboard.
Motherboard.
Check the keyboard and
pointing stick flex cable
connections.
Restart the computer.
General problems.
Suspend and resume
operation using the blue
sleep button.
Keyboard.
Motherboard.
Check the keyboard and
pointing stick flex cable
connections.
Slide and hold the power
button four seconds to reset
the computer.
HP Omnibook 500
Troubleshooting and Diagnostics
3-11
Symptom
Memory
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Out of memory
message appears.
Delete temporary and
unneeded files on drive C.
SDRAM module.
Motherboard.
If using third-party SDRAM
module, check HP Notebook
web site to see if the module
has been tested for use with
this computer.
Test the memory with the
e-DiagTools diagnostics.
Memory doesn’t
increase after
Use only PC-100 SDRAM
modules.
SDRAM module.
adding SDRAM.
Click/scroll button
General problems.
Check the pointing stick
settings in Control Panel.
Top case.
Motherboard.
Slide and hold the power
button four seconds to reset
the computer.
Audio
No sound is
audible.
Increase the sound volume
(Fn+UP ARROW, volume
control, and software
controls).
Top case.
Motherboard.
Check operation using
headphones or external
speakers.
Make sure sound is enabled
(audio-off button and
software controls).
Check for sound resource
conflicts in Device Manager.
Sound does not
record.
Check the settings in BIOS
Setup and software controls.
Top case.
Motherboard.
Check operation using an
external microphone.
Test the audio with
e-DiagTools diagnostics.
Feedback from
speakers.
Reduce the volume.
In the Volume Control, click
Options, Properties, and
select the microphone option
for the playback settings.
Make sure the microphone is
muted.
Serial/Parallel
General problems.
Check connections.
Check settings in BIOS
Setup and Control Panel.
Motherboard.
Expansion base.
Use a loop-back connector
when testing the serial or
parallel port—see
page 3-21.
Test ports with the
e-DiagTools diagnostics.
3-12
Troubleshooting and Diagnostics
HP Omnibook 500
Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
USB
General problems.
Check connections.
Try one device at a time.
Check settings in BIOS
Setup and Control Panel.
Motherboard.
Expansion base.
Use a loop-back connector
when testing the serial or
parallel port—see
page 3-21.
Test ports with the
e-DiagTools diagnostics.
Check for latest versions of
drivers.
If the device is powered by
the USB port, try different
ports: if the device works in
all but one port, replace the
module containing that port.
Modem
General problems.
Check all cables and
Mini-PCI card.
Mini-PCI panel.
Motherboard.
connections. If possible,
connect directly to a wall
jack. Check line quality.
In Control Panel, open
Modems (Windows 98) or
Phone and Modem Options
(Windows 2000). Make sure
the parity, speed, word
length, and stop bits match
on sending and receiving
modems.
Open the hardware Device
Manager. If the modem is
disabled, try to enable it. If it
has a conflict, try disabling
another device.
Use an analog telephone
line, not a digital line. In a
hotel, ask for a data line.
Try disabling error correction
and data compression.
LAN/Network
General problems.
Check all cables and
connections.
Try connecting a different
computer to the cable.
Mini-PCI card.
Mini-PCI panel.
Motherboard.
Check settings in BIOS
Setup and Control Panel.
Make sure the LAN cable is
Category 3, 4, or 5 for
10Base-T operation, or
Category 5 for 100Base-TX
operation. Maximum cable
length is 100 meters (330
feet).
Run the LAN diagnostic
software—click Start, Run,
then click Browse, and select
the file C:\HP\DRIVERS
\LAN\WINDIAG\SETUP.EXE.
HP Omnibook 500
Troubleshooting and Diagnostics
3-13
Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Infrared
General problems.
Check installation: when
shipped, infrared is disabled
and no drivers are installed.
(Drivers are included with
notebook.)
Motherboard.
Check settings in BIOS
Setup.
Remove any PC Card from
notebook (possible IRQ
conflict).
For fast IrDA, check for DMA
conflict with ECP parallel
port.
Wireless
General problems.
Check TCP/IP setup in
Control Panel. For
Windows 98: try disabling
DNS in TCP/IP setup.
Display assembly.
Motherboard.
Switchboard PCA.
Check SSID and channel
settings: click wireless link
icon in taskbar and select
Advanced Configuration.
Stop USB devices that may
perform large data transfers,
or adjust application settings
to reduce transfer rate.
Make sure wireless cable is
properly connected to
switchboard PCA, and that
switchboard PCA is installed
properly.
3-14
Troubleshooting and Diagnostics
HP Omnibook 500
Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
PCMCIA
General problems.
Restart the computer.
Remove and reinsert the PC
Card.
Motherboard.
Using a flashlight, look for
bent pins inside the PCMCIA
socket.
If the card requires an IRQ,
make sure one is available.
Check settings in Control
Panel.
Check for conflicts or refresh
the device list in Device
Manager.
Check the HP Notebook web
site for installation
instructions (page vi), and to
make sure the computer
supports the problem card.
When using a PC Card in a
docking system, insert or
remove the card while the
system is turned on.
Download current drivers
from the card manufacturer’s
web site.
Test the PC Card with the
e-DiagTools diagnostics.
AC adapter
Does not power the Try another AC adapter, if
AC adapter.
Motherboard.
The AC adapter cannot be
repaired, and must be
replaced if defective.
computer.
available.
Motherboard
Evidence of spilled
liquid.
Declared to be caused by
customer abuse.
Bent or broken
connectors, or burnt
component.
Declared to be caused by
customer abuse.
Motherboard
cracked.
Declared to be caused by
customer abuse.
Miscellaneous
Clock loses time.
Plug in the AC adapter for 24 CMOS battery.
Charge the CMOS battery.
hours to charge the CMOS
battery.
Motherboard.
Computer gets
abnormally hot
Always set the computer on a Heatsink/fan.
flat surface, so that air can
flow freely around and
Check the heatsink/fan for
proper fan operation or
damage.
underneath it.
Make sure the air vents are
clear.
Games and other programs
that drive CPU usage toward
100% can contribute.
HP Omnibook 500
Troubleshooting and Diagnostics
3-15
Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Computer pauses
or runs sluggishly.
May be normal Windows
behavior (background
processing can affect
response time).
Motherboard.
If the computer slows after a
period of continuous activity,
see the previous symptom.
Certain background
operations (such as
VirusScan) can affect
performance.
Press CTRL+ALT+DEL to
see if an application is not
responding.
Restart the computer.
If the hard disk has spun
down to conserve power, it
can take several seconds to
spin up (you can hear this).
You can use the BIOS Setup
utility to change the hard disk
time-out to match the
Standby time-out.
Some file browsers respond
slowly while processing
graphics or waiting for broken
network connections to time
out.
Check for overheating—see
the previous symptom.
If the computer’s hard disk
drive frequently runs (as
indicated by the hard disk
activity light) while the
computer is paused or
running slowly, consider
installing additional SDRAM.
Check the amount of
available free disk space.
Delete temporary and
unneeded files.
Run BIOS Setup and set the
Power Management Mode to
Max. Performance.
Run BIOS Setup and turn off
Intel SpeedStep Mode.
Computer is still on
but stops
responding.
Press CTRL+ALT+DEL and
end any application that is
not responding.
Slide and hold the power
button four seconds to turn
off and reset the computer.
Press the system-off switch
to reset the computer.
3-16
Troubleshooting and Diagnostics
HP Omnibook 500
Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Does not suspend
The computer won’t suspend
to Standby mode as if it has an active connection
expected.
to another computer.
If the computer is busy, it
normally waits to finish the
current operation before
suspending.
Does not
For Windows 2000, make
sure hibernate support is
enabled in Power in Control
Panel. Also, make sure the
Hibernate timeouts (Power
Schemes tab) for AC and
battery power are not set to
Never.
automatically enter
Hibernate mode as
expected.
For Windows 98, check the
Hibernate timeout in BIOS
Setup. If the computer has
more than 512 MB of
SDRAM, the Utility partition
on the hard disk must be
expanded.
Standby option
missing from Shut
Down window.
Do not allow Windows 98 to
disable APM. If it prompts
you to do so, answer No.
In System in Control Panel,
expand System Devices
(System Manager tab), and
remove Advanced Power
Management. Restart the
computer, then use Add New
Hardware in Control Panel to
install support for APM.
Restart the computer.
Plug-in Modules
General problems.
Make sure module is
installed properly.
Reset computer and the
expansion base.
Plug-in module or
contacts.
Motherboard.
Plug-in modules cannot be
repaired, and must be
exchanged.
Expansion base.
HP Omnibook 500
Troubleshooting and Diagnostics
3-17
Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Expansion base
Computer won’t
undock or gets
stuck.
Use the emergency undock
latch.
Test the expansion base with
e-DiagTools diagnostics.
Expansion base.
Port on expansion
base isn’t working.
Make sure the computer is
docked properly.
Expansion base.
Motherboard.
Reset the computer and the
expansion base.
Computer does not
respond to undock
switch or Eject
command.
Check power sources.
Use the emergency undock
latch.
If the computer is not fully
docked, use the emergency
undock latch.
Expansion base.
Motherboard.
Reset the computer and the
expansion base.
Test the expansion base with
e-DiagTools diagnostics.
Floppy drive
Make sure there is only one
floppy drive in the system.
Use only the HP F2008A
parallel floppy cable.
Floppy drive module.
Expansion base.
connected to the
parallel port doesn’t
work.
If the computer is not fully
docked, use the emergency
undock latch.
For Windows 98, notify
BayManager before
connecting or disconnecting
the parallel floppy drive.
General CD player
or status panel
problems.
Check the power source.
Reset the expansion base.
Check the HP Notebook web
site for an expansion base
BIOS update.
Expansion base.
General problems.
Check power sources.
Make sure the computer is
docked properly.
Expansion base.
Motherboard.
Check the HP Notebook web
site for an expansion base
BIOS update.
3-18
Troubleshooting and Diagnostics
HP Omnibook 500
Diagnostic Tools
This section describes the following diagnostic tools you can use for troubleshooting and repairing the
Omnibook:
• e-DiagTools program (below).
• Power-on self-test (page 3-26).
• Sycard PCCtest 450 PC Card (page 3-29).
• Desktop Management Interface (page 3-30).
• BIOS Setup utility (page 3-31).
e-DiagTools
The e-DiagTools hardware diagnostic program provides two levels of testing:
• Basic user-level hardware test.
• Advanced individual hardware tests.
Figure 3-2. e-DiagTools Screens — Basic and Advanced
The tests are designed to run after the system reboots, so that the computer will be in a predictable
state during the tests. The tests are non-destructive, and are intended to preserve the state of the
computer. The computer reboots when you exit the program so drivers can be loaded.
Updating e-DiagTools
You can download the latest version of e-DiagTools from the HP Notebook web site (see page vi),
then install it following the accompanying instructions.
HP Omnibook 500
Troubleshooting and Diagnostics
3-19
Running e-DiagTools
1. Restart the computer.
2. When the HP logo appears, press F10 to start the diagnostic test.
3. When the menu appears, press ENTER to run e-DiagTools.
4. The first time you run the program, you are prompted to select the language for the program.
5. Press F2 to proceed with the basic tests.
You can also proceed directly to the advanced tests from this point by pressing CTRL-F9
(in which case skip to step 10, below).
6. When the Configuration Description appears, check the list of detected hardware.
Note
If a device is not detected or fails its test, it might be configured incorrectly in BIOS Setup. You
can confirm this by running BIOS Setup and checking the settings—see “BIOS Setup Utility” on
page 3-31.
7. Run the basic test. Press F2 to start the basic hardware test.
8. To exit without running the advanced tests, press F4 to view the Support Ticket. Press F3 to exit.
9.
. Press F2 to open the advanced test screen.
Optional: Run the advanced tests
10. Select and run the appropriate tests. Note that individual tests do not appear if the hardware they
test is not detected. Press the following keys to run tests:
ENTER
Runs the highlighted test.
F5 or SPACE Marks/unmarks the highlighted test.
F6
F7
F10
Marks/unmarks all tests in the current menu.
Marks/unmarks all tests in all menus.
Runs all marked tests.
If a test fails, the error code and description are logged, and the error code is displayed
temporarily. If several errors occur, look for patterns that might indicate a common cause. See
Table 3-3 on page 3-22 for repair suggestions. Consider these suggestions in combination with
other troubleshooting information.
11.
Press T to update and display a Support Ticket containing system and
Save the Support Ticket.
test information.
12. When you are finished running tests, press ESC to exit the advanced tests.
13. To save the Support Ticket to a floppy disk, press F7 then ALT+C.
Optional:
14. Exit. Press F3 and then any key to exit and reboot.
15.
In Windows, click Start, Programs, HP e-DiagTools,
Optional: Open the Support Ticket.
e-DiagTools for Windows.
16. Click View to display the Support Ticket.
17. To add information about the problem, click Comments and type the information, then click OK.
To save or print the Support Ticket, click Save As or Print.
3-20
Troubleshooting and Diagnostics
HP Omnibook 500
Note that the serial and parallel port tests are more thorough if you connect a loop-back connector to
the port before running the test for that port. See the wiring diagrams below.
13
25
5
9
6
These connections
are not used.
1
Diodes are 1N4004
or equivalent
(IF=1A, VF=1V@1A,
VR=30-400V)
14
Figure 3-3. Serial and Parallel Loopback Connectors
HP Omnibook 500
Troubleshooting and Diagnostics
3-21
Interpreting the Results
The following table lists test groups, error codes, and suggestions for follow-up actions. Consider
these suggestions in combination with other troubleshooting information.
Table 3-3. e-DiagTools Error Codes
Code
Suggestions
Code
Suggestions
01A1h – Replace the motherboard.
01A5h
Note: If the BIOS IC appears to be corrupted, you can try
to repair it (see page 2-31).
01B0h – Replace the SDRAM module (each 01000000h
System Tests
01B2h
represents 16 MB). Replace the motherboard.
0001h – Replace the motherboard.
0040h
01B3h
Replace the motherboard.
Hard Disk Tests
0201h Replace the hard disk. Replace the
motherboard.
0202h – Check test parameters and repeat the test.
0041h
Run BIOS Setup and check IRQ assignments
for all devices.
0050h – Replace the motherboard.
0063h
0204h
0205h
0207h
Replace the hard disk.
0070h
Replace the CMOS battery.
Replace the motherboard.
0071h – Reset the system, then run BIOS Setup and
0076h
check settings. Replace the CMOS battery.
Replace the motherboard.
Use BIOS Setup to check the hard disk type.
Check the hard disk installation. Replace the
hard drive/LED flex cable. Replace the hard
disk. Replace the motherboard.
0077h
0078h
Replace the motherboard.
Reset the system, then run BIOS Setup and
check settings. Replace the CMOS battery.
Replace the motherboard.
0208h – Transient DMA error. Repeat the test.
0209h
020Ah – Repeat the test. Run SCANDISK or an
0079h
Replace the CMOS battery. Replace the
motherboard.
0211h
0220h
0240h
equivalent.
Replace the motherboard.
Replace the hard disk. Replace motherboard.
0083h – Reprogram the BIOS IC. Replace the
008Ah motherboard.
00C0h – Replace the motherboard.
00CCh
0252h – Check test parameters and repeat the test.
0254h Replace the hard disk.
025Ah – Repeat the test. Run SCANDISK or an
Memory Tests
0260h
equivalent. Replace the hard disk.
The addresses below are absolute (32-bit) addresses, and
are not in the segment:offset format.
0265h
Check the hard disk installation. Replace the
hard drive/LED flex cable. Replace the hard
disk. Replace the motherboard.
0100h – Replace the motherboard.
0101h
0275h
0280h
Replace the hard disk.
0102h
Reprogram the BIOS IC. Replace the
motherboard.
Check the hard disk installation. Replace the
hard drive/LED flex cable. Replace the hard
disk. Replace the motherboard.
0120h – Replace the SDRAM module (each 01000000h
0131h represents 16 MB). Replace the motherboard.
0132h – Replace the SDRAM module (each 01000000h
0281h
0290h
Replace the hard disk.
0150h
represents 16 MB).
Repeat the test. Replace the hard disk.
0160h
Remove all but one SDRAM module and
repeat the test. Replace the motherboard.
0293h – Replace the hard disk.
0296h
0170h – Replace the motherboard.
0172h
02AAh
Check the hard disk installation. Replace the
hard drive/LED flex cable. Replace the hard
disk. Replace the motherboard.
0180h
Replace the SDRAM module (each 01000000h
represents 16 MB). Replace the motherboard.
02CCh
Use BIOS Setup to check the hard disk type.
Check test parameters and repeat the test.
Replace the hard disk. Replace the
motherboard.
0181h
0182h
Replace the motherboard.
Make sure you have the latest version of
e-DiagTools, and repeat the test. Replace the
SDRAM module (each 01000000h represents
16 MB). Replace the motherboard.
02EEh
02F1h
Run BIOS Setup and temporarily select a drive
type that has more than 200 cylinders, then
repeat the test.
0183h – Check the installation of the SDRAM module.
Use a Recovery CD to restore the original
factory configuration.
0184h
Replace the SDRAM module. Replace the
motherboard.
0190h – Replace the SDRAM module (each 01000000h
01A0h
represents 16 MB). Replace the motherboard.
3-22
Troubleshooting and Diagnostics
HP Omnibook 500
Code
Suggestions
Code
Suggestions
02F3h – Run SCANDISK or an equivalent. Use a
0607h
Make sure the loopback connector is
constructed and installed properly. Replace the
motherboard.
02F5h
02FFh
Recovery CD to restore the original factory
configuration.
Check the hard disk installation. Replace the
hard drive/LED flex cable. Replace the hard
disk. Replace the motherboard.
0608h – Replace the motherboard.
0612h
IR Tests (FIR enabled, undocked)
9602h – (See the Hard Disk Tests at the end of the
9607h table.)
0618h – Make sure the machines are positioned
0619h
correctly. If the problem persists, replace the
motherboard.
Floppy Disk Tests
0301h – Check the USB cable (if any). Replace the
Parallel Port Tests
0701h For the external loopback test, make sure the
0304h
floppy drive. Replace the motherboard.
0305h
Make sure the floppy disk is fully inserted in the
drive. Make sure the drive is properly installed
or connected. Replace the disk. Check the
USB cable (if any). Replace the floppy drive.
Run the Floppy Disk Controller test. Replace
the motherboard.
loopback connector is constructed and installed
properly. For the external or internal loopback
test, replace the expansion base; replace the
motherboard.
0702h – Replace the motherboard.
0706h
0306h
Check the USB cable (if any). Replace the
floppy drive.
0707h
Make sure the loopback connector is
constructed and installed properly.
0307h – Make sure the floppy disk is fully inserted in the
0708h – Replace the motherboard.
0709h
030Bh
drive. Make sure the drive is properly installed
or connected. Replace the disk. Check the
USB cable (if any). Replace the floppy drive.
Run the Floppy Disk Controller test. Replace
the motherboard.
Audio Tests
0801h
Check the speaker connections. Replace the
top case. Replace the motherboard. If this error
occurs for an external headphone, replace the
motherboard.
030Ch
Replace the floppy drive.
Keyboard Tests
0802h – Check the speaker connections. Replace the
0400h – Replace the motherboard.
0401h
0804h
top case. Replace the motherboard.
0806h
Check speaker connections and repeat the
test. Replace the top case. Replace the
motherboard. If testing the expansion base,
make sure the computer is docked properly;
repeat the test; replace the expansion base if
the test fails repeatedly.
0410h – Check the keyboard flex cable connection.
0415h
Replace the keyboard. Replace the
motherboard.
0415h
Replace the switchboard PCA. Replace the
motherboard.
0416h – Replace the keyboard. Replace the
0810h – Check speaker connections and repeat the
0418h
motherboard.
0816h
test. Replace the top case. Replace the
motherboard.
900Fh
Replace the keyboard. Replace the
motherboard.
08C0h – Check the speaker connections. Replace the
08C2h
top case. If this error occurs for an external
headphone, replace the motherboard.
901Ch
901Dh
Replace the switchboard PCA. Replace the
motherboard.
08D0h – Replace the motherboard.
08F3h
Replace the expansion base. Replace the
motherboard.
Video Tests
Serial Port Tests
0900h – Replace the motherboard.
0905h
0601h
For the external loopback test, make sure the
loopback connector is constructed and installed
properly. For the external or internal loopback
test, replace the expansion base; replace the
motherboard.
0911h
If this test fails on the internal display, replace
the motherboard.
0912h – Replace the motherboard.
0933h
0602h
0603h
Replace the motherboard.
For the external loopback test, make sure the
loopback connector is constructed and installed
properly. For the external or internal loopback
test, replace the motherboard.
2100h – Replace the display assembly. Replace the
2102h
motherboard. If error also occurs with external
monitor, replace the motherboard.
2110h – Replace the motherboard. Replace the display
0604h – Replace the motherboard.
0605h
2120h
assembly.
2130h
Replace the display assembly. Replace the
motherboard. If this error also occurs with
external monitor, replace the motherboard.
0606h
For the external loopback test, make sure the
loopback connector is constructed and installed
properly. For the external or internal loopback
test, replace the motherboard.
2140h – Replace the motherboard. Replace the display
2141h
assembly.
HP Omnibook 500
Troubleshooting and Diagnostics
3-23
Code
Suggestions
Code
Suggestions
2150h
Replace the display assembly. Replace the
motherboard. If this error also occurs with
external monitor, replace the motherboard.
1301h
Reprogram the BIOS IC. Replace the
motherboard.
1302h – Replace the motherboard.
1316h
9016h
9017h
Reset the computer. Reprogram the BIOS IC.
Replace the motherboard.
9006h
Make sure a USB device is connected to the
See chapter 5 for cosmetic guidelines. If
warranted, replace the display assembly.
port you are testing. Select the correct speed
for the device. Try another USB device.
Replace the motherboard (or expansion base,
if applicable).
CD-ROM Tests
0A00h
0A01h
0A02h
0A03h
Insert a CD in the drive module.
DVD Tests
Repeat the test. Replace the CD-ROM module.
No repair. (Automatic close not supported.)
1900h – Insert a different DVD in the drive and repeat
1904h
the test. Replace the drive.
Insert a different CD in the drive and repeat the
test. Check the installation of the CD-ROM
module. Replace the drive. Replace the
expansion base. Replace the motherboard.
1905h
Make sure the DVD Drive region and DVD
Media region match. If the region is not set for
the drive, use an unencrypted DVD.
LAN/Modem Tests
0A04h
0A05h
Insert a data CD in the drive module and
repeat the test.
8000h
Note: this test checks only the internal
hardware up to the mini-PCI card, and does not
check the mini-PCI panel or external cabling.
Insert a different CD in the drive and repeat the
test. Check the installation of the drive module.
Replace the CD-ROM module. Replace the
expansion base. Replace the motherboard.
Check the connections. Repeat the test with
the LAN cable/phone line unplugged. Replace
the cable/phone line. Replace the mini-PCI
card. Replace the mini-PCI panel. Replace the
motherboard.
0A06h
Insert a data CD in the drive and repeat the
test. Replace the CD-ROM module.
0A07h
0A08h
Repeat the test. Replace the CD-ROM module.
Fan Tests
Insert an audio CD and repeat the test.
Replace the CD-ROM module.
9001h
If the fan is already running, you will not hear a
change. Check the fan connection. Replace the
heatsink. Replace the motherboard.
0A09h
Repeat the test. Replace the CD-ROM module.
0A10h – Insert an audio CD and repeat the test.
9002h
Reset the computer. Replace the motherboard.
0A11h
Replace the CD-ROM module.
IR Tests (FIR enabled, undocked)
0A12h
Insert a different multisession CD and repeat
the test. Replace the CD-ROM module.
9002h
Reset the notebook. Replace the motherboard.
9007h – Reset the notebook. Run BIOS Setup and
9008h
SMBUS Tests
restore default settings. Replace the
motherboard.
0E00h – Replace the motherboard.
0E20h
9009h
Do not run this test in Windows. For the one-
unit test, replace the motherboard. For the two-
unit test, make sure the IR ports on the
reflector and test computers are lined up.
Replace the motherboard.
ATAPI Removable Tests (LS-120)
0F01h
Connect the LS-120 drive and repeat the test.
0F02h – Insert a different disk in the LS-120 drive and
0F03h
repeat the test. Check the installation of the
drive. Replace the drive.
900Ah
900Ch
Repeat the test. For the two-unit test, make
sure the IR ports on the reflector and test
computers are lined up. Replace the
motherboard.
0F04h
0F05h
0F06h
Replace the LS-120 drive.
Repeat the test. Replace the LS-120 drive.
Insert a different disk in the LS-120 drive and
repeat the test. Check the installation of the
drive. Replace the drive.
Repeat the test. Make sure the IR ports on the
reflector and test computers are lined up.
Restart the reflector unit. Replace the
motherboard.
0F07h
0F08h
Replace the LS-120 drive.
Insert a different disk in the LS-120 drive and
repeat the test. Check the installation of the
drive. Replace the drive.
Dock Tests
9071h – Update the BIOS in the computer and
9073h
expansion base. Replace the expansion base.
0F09h
Replace the LS-120 drive.
9075h – Replace the expansion base.
907Ch
TI CardBus Tests
1201h Remove any attached CardBus/PCMCIA cards
and repeat the test.
907Eh
Update BIOS in computer and expansion base.
Replace the expansion base.
907Fh
9080h
Repeat the test.
1202h – Replace the motherboard.
1203h
Make sure the computer is docked properly,
then repeat the test.
1205h – Insert a different PC Card and repeat the test.
1206h
Replace the motherboard.
9082h
9085h
Repeat the test with a known good computer.
Replace the expansion base.
1207h
Reset the computer. Replace the motherboard.
Reset the computer and expansion base, then
repeat the test.
USB Tests
3-24
Troubleshooting and Diagnostics
HP Omnibook 500
Code
Suggestions
Code
Suggestions
9088h
Replace the expansion base.
9642h
Perform the IDE disk test (in the Advanced
section). If other errors occur, follow the
instructions for those errors.
Hard Disk Tests
Failure may occur soon. Back up data and
replace the hard disk.
9602h
9643h
9644h
Failure may occur soon. Back up data and
replace the hard disk.
Perform the IDE disk test (in the Advanced
section). If other errors occur, follow the
instructions for those errors.
Back up data if possible. Use a Recovery CD
to restore the original factory configuration,
then reinstall applications.
9603h
Back up data if possible, and replace hard disk.
9645h – Back up data if possible, then reinstall
9646h
9604h
applications. Use a Recovery CD to restore the
original factory configuration.
9647h – Make sure the hard disk is properly installed.
9648h
9605h – Run the full HDD test. Use a Recovery CD to
9606h
restore the original factory configuration.
964Ah
The hard disk is password-protected, and so
can’t be tested.
9607h
Back up data, then reformat the hard disk.
Replace the hard disk.
964Bh – Replace the hard disk.
964Ch
9640h
9641h
Failure may occur soon. Back up data and
replace the hard disk.
Back up data if possible, and replace hard disk.
HP Omnibook 500
Troubleshooting and Diagnostics
3-25
Power-On Self-Test
Note
If Quiet Boot is enabled in BIOS Setup (the default setting), press ESC during boot to see POST
messages.
The POST (Power-On Self-Test) is a series of initialization routines and diagnostic tests that the
system BIOS runs when the computer boots. The system BIOS will not boot the operating system if
the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic tests. POST
progress is indicated by a sequence of codes, and error messages are displayed if possible.
You should not necessarily interpret the failure of one or more POST tests as a hardware, software, or
firmware failure. If an error message appears, confirm the problem using other diagnostic tools. Not
all POST messages indicate a hardware, software, or firmware failure—some messages are for
information only.
First, confirm the failure by performing a “clean” boot. If the computer fails to restart with a clean
boot, it requires repair.
1. Remove all accessories, including expansion base, external floppy drive, PC Cards, printer,
external monitor, pointing device, and keyboard.
2. Provide “clean” AC power—no auto adapter or unusual AC adapter configuration.
3. Press the system-off switch to start the computer from a known state.
If the BIOS detects a terminal error condition, it halts POST after issuing a terminal error beep code
(see the following table). The beep code indicates the POST routine in which the terminal error
occurred.
Table 3-4. POST Terminal-Error Beep Codes
Beep Codes*
1
POST Description
One short beep before boot.
1-2
Search for option ROMs.
1-2-2-3
1-3-1-1
1-3-1-3
1-3-4-1
1-3-4-3
1-4-1-1
2-1-2-3
2-2-3-1
1 long-2 short
BIOS ROM checksum.
Test DRAM refresh.
Test NS87570 Keyboard Controller (part of the motherboard).
RAM failure on address line xxxx.
RAM failure on data bits xxxx of low byte of memory bus.
RAM failure on data bits xxxx of high byte of memory bus.
Check ROM copyright notice.
Test for unexpected interrupts.
Improper video configuration or external ROM checksum failure (replace the
motherboard).
1 long-5 short
Display settings and EEPROM settings do not match (reprogram the EEPROM).
*
Up to four groups of short beeps, except as noted.
The following table lists POST messages and explanations for reported problems. If the system fails
after you make changes in BIOS Setup, reset the computer, enter BIOS Setup, and install the defaults
or correct the error.
3-26
Troubleshooting and Diagnostics
HP Omnibook 500
Table 3-5. POST Messages
Message
Description
0200 Failure Fixed Disk
The hard disk is not working or is not configured properly. Make sure the disk is installed
properly. Use BIOS Setup to make sure the hard disk type is correctly identified.
0210 Stuck key
A key is stuck on the keyboard.
0211 Keyboard error
The keyboard is not working.
0212 Keyboard Controller Failed
The keyboard controller failed its test. The motherboard may need to be replaced (the
motherboard contains the keyboard controller).
0213 Keyboard locked – Unlock key switch
Unlock the system to proceed.
0220 Monitor type does not match CMOS – Run SETUP
The monitor type is not correctly identified in BIOS Setup.
0230 Shadow RAM Failed at offset: nnnn
Shadow RAM failed at offset nnnn of the 64k block at which the error was detected.
0231 System RAM Failed at offset: nnnn
System RAM failed at offset nnnn of in the 64k block at which the error was detected.
0232 Extended RAM Failed at offset: nnnn
Extended memory is not working or is not configured properly at offset nnnn. Update to the
latest BIOS version.
0250 System battery is dead – Replace and run SETUP
The CMOS clock battery indicator shows that the battery is dead. Connect the AC adapter for
at least 24 hours; replace the CMOS battery; replace the motherboard.
0251 System CMOS checksum bad – Default configuration used
System CMOS has been corrupted or modified incorrectly, perhaps by an application that
changes data stored in CMOS. The BIOS installed default Setup values. If you do not want
these values, enter Setup and enter your own values. If the error persists, check the CMOS
battery. Connect the AC adapter for at least 24 hours; replace the CMOS battery; replace the
motherboard.
0260 System timer error
0270 Real time clock error
The timer test failed. Replace the motherboard.
The real-time clock failed the BIOS test. The motherboard may need to be replaced.
0280 Previous boot incomplete – Default configuration used
The previous POST did not complete successfully. POST loads default values and offers to
run BIOS Setup. If the failure was caused by incorrect values and they are not corrected, the
next boot will likely fail. This error is cleared the next time the system is booted.
0281 Memory Size found by POST differed from CMOS
The memory size found by POST differed from CMOS.
02B0 Diskette drive A error
02B1 Diskette drive B error
Drive A: or B: is present but fails the BIOS POST diskette tests. Make sure the drive is
defined with the proper disk type in BIOS Setup, and that the drive is installed correctly.
02B2 Incorrect Drive A type – run SETUP
The type of floppy drive A: is not correctly identified in BIOS Setup.
02B3 Incorrect Drive B type – run SETUP
The type of floppy drive B: is not correctly identified in BIOS Setup.
02D0 System cache error – Cache disabled
The RAM cache failed and BIOS disabled the cache. The motherboard may need to be
replaced. A disabled cache slows system performance considerably.
02F0: CPU ID:
CPU socket number for Multi-Processor error.
02F4: EISA CMOS not writeable
02F5: DMA Test Failed
02F6: Software NMI Failed
ServerBIOS2 test error: cannot write to EISA CMOS.
ServerBIOS2 test error: Cannot write to extended DMA (Direct Memory Access) registers.
ServerBIOS2 test error: Cannot generate software NMI (Non-Maskable Interrupt).
HP Omnibook 500
Troubleshooting and Diagnostics
3-27
Message
02F7: Fail-Safe Timer NMI Failed
ServerBIOS2 test error: Fail-Safe Timer takes too long.
Description
device Address Conflict
Allocation Error for: device
CD ROM Drive
Address conflict for the specified device.
Run the ISA or EISA Configuration Utility to resolve a resource conflict for the device.
CD-ROM Drive identified.
Entering SETUP ...
Failing Bits: nnnn
Starting the BIOS Setup program
The hex number nnnn is a map of the bits at the RAM address that failed the memory test.
Each 1 in the map indicates a failed bit. See errors 230, 231, or 232 above for offset address
of the failure in System, Extended, or Shadow memory.
Fixed Disk n
Fixed disk n (0–3) identified.
Invalid System Configuration Data
Problem with NVRAM (CMOS) data.
I/O device IRQ conflict
An I/O device has an IRQ conflict.
PS/2 Mouse Boot Summary Screen:
A PS/2 mouse is installed.
nnnn kB Extended RAM Passed
nnnn Cache SRAM Passed
nnnn kB Shadow RAM Passed
nnnn kB System RAM Passed
Operating system not found
Where nnnn is the amount in KB of SDRAM successfully tested.
Where nnnn is the amount in KB of system cache successfully tested.
Where nnnn is the amount in KB of shadow RAM successfully tested.
Where nnnn is the amount in KB of system SDRAM successfully tested.
No operating system was found on drive A or drive C. Enter BIOS Setup and see if the hard
disk and drive A: are properly identified.
Parity Check 1 nnnn
Parity Check 2 nnnn
A parity error was found in the system bus. (Parity is a method for checking errors in binary
data: a parity error indicates that data has been corrupted.) The BIOS displays the address if
possible, and otherwise displays ????.
A parity error was found in the I/O bus. The BIOS displays the address if possible, and
otherwise displays ????.
Press <F1> to resume, <F2> to Setup, <F3> for previous
Displayed after any recoverable error message. Press <F1> to resume the boot process, or
<F2> to enter BIOS Setup and change the settings. Press <F3> to display the previous
screen (usually an initialization error of an Option ROM, such as an add-on card). Write down
and follow the information shown on the screen.
Press <F2> to enter Setup
PS/2 Mouse:
Optional message displayed during POST.
PS/2 mouse identified.
System BIOS shadowed
System BIOS was copied to shadow RAM.
UMB upper limit segment address: nnnn
Displays the address nnnn of the upper limit of the Upper Memory Blocks, indicating released
segments of the BIOS that can be reclaimed by a virtual memory manager.
Video BIOS shadowed
Video BIOS was copied to shadow RAM.
3-28
Troubleshooting and Diagnostics
HP Omnibook 500
Sycard PCCtest 450/460 CardBus Card (Optional)
The PCCtest 450 and 460 CardBus Cards (revision 1.05) available from Sycard Technology are the
only recommended diagnostic tools that test the functionality of the PCMCIA slots using a PCMCIA
card. Each is a Type II PC Card that works with compatible test software to exercise PCMCIA
functions. (For details, see the Sycard Technology web site: http://www.sycard.com.)
The PCCtest product contains these components:
• PCCtest 450 or 460 (revision 1.05) PC Card.
• PCCtest 450/460 test software disk. (Software updates are available at the Sycard Technology
web site: http://www.sycard.com.)
• Configuration headers (PC Card/16-bit and CardBus/32-bit) that attach to the card.
In addition, you will need this:
• CardBus extender card (such as the Sycard PCCextend 70) to avoid wear on the Sycard PCMCIA
connector.
The Sycard PCCtest 450 and 460 provide the following tests. See the Sycard documentation for
details about running the tests.
Table 3-6. Sycard PCCtest Commands
PCMCIA PC Card (16-bit) test
CardBus (32-bit) test
(PC Card configuration header)
(CardBus configuration header)
PCT450 -0 -v -b76(b)
TESTCB -0 -v - b76(b)
Omnibook 500 (PCI1410)
HP Omnibook 500
Troubleshooting and Diagnostics
3-29
Desktop and Windows Management Interfaces (DMI/WMI)
The Desktop Management Interface (Windows 98) and Windows Management Instrumentation
(Windows 2000) are basically sets of rules for accessing information about a computer. DMI/WMI
allows an application to determine, for example, the operating system being used, which hardware and
software components are in the computer, and possibly whether any of the components need
replacing. A local or remote application can use the DMI/WMI interface to check which hardware and
software components are installed on your computer, and may be able to tell how well they are
working or if they need replacement.
Installing the DMI Package
The DMI package is either preinstalled on the computer’s hard disk or can be downloaded from
http://www.hp.com/toptools (the contents are the same in both cases). The package must be properly
installed before it can be used.
To install the DMI/WMI preloaded on the hard disk:
1. Start Windows, if it is not already running.
2. Click Start, Programs, HP Toptools, Setup.
Using DMI/WMI
For a complete description of how to use DMI/WMI, see the following documentation provided with
the computer:
• A README.TXT file: click Start, Programs, HP Toptools, Read me.
• A Windows online help file describing Hewlett-Packard’s implementation of DMI/WMI (group
and attribute definitions): click Start, Programs, HP Toptools, HP Toptools Help.
Uninstalling the DMI/WMI Package
1. Click Start, Programs, HP Toptools, Uninstall DMI (Windows 98) or Uninstall WMI
(Windows 2000).
2. Restart the computer.
3-30
Troubleshooting and Diagnostics
HP Omnibook 500
BIOS Setup Utility
The BIOS Setup utility provides access to basic configuration settings. It is independent of the
operating system.
Running the BIOS Setup Utility
1. Restart the computer.
2. When the HP logo appears, press F2 to enter the BIOS Setup utility.
3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to
navigate:
• Press the LEFT and RIGHT arrow keys to move among menus.
• Press the UP and DOWN arrow keys to move among parameters in a menu.
• Press F5 or F6 to move through values for the current parameter, or press ENTER to change a
setting.
4. After you select the options you want, press F10 or use the Exit menu to exit BIOS Setup.
If the settings cause a conflict between devices during reboot, the system prompts you to run
BIOS Setup, and marks the conflicting settings.
Table 3-7, below, lists the BIOS Setup menus and parameters, and the default values for each.
HP Omnibook 500
Troubleshooting and Diagnostics
3-31
Table 3-7. BIOS Setup Menus and Parameters
Omnibook 500: Settings for BIOS version 2.00 (Summer 2001).
Main Menu
Default
BIOS Revision
Shows the current version of the computer’s BIOS (version
FA.M2.00 at initial release).
Detected
automatically.
Exp. Base BIOS Revision* Shows the current version of the expansion base’s BIOS
(version FP.M2.00 at initial release).
Detected
automatically.
System Time
Sets the time using 24-hour format. The value set takes effect
immediately.
System Date
Sets the date using mm/dd/yy format. The value set takes
effect immediately.
LCD Time format*
LCD Date format*
Floppy Drive
Sets the format for displaying time on the expansion base’s
status panel.
12 Hours
mm/dd/yy
Sets the format for displaying the date on the expansion
base’s status panel.
Sets the floppy drive type.
Detected
automatically.
Internal Hard Disk
External Primary
External Secondary
Quiet Boot
Sets the hard disk drive type and various parameters.
Detected
automatically.
Shows the hard disk drive type and capacity if one is present
in the right module bay.
Detected
automatically.
Shows the hard disk drive type and capacity if one is present
in the left module bay.
Detected
automatically.
When enabled, hides power-on self-test summary and
messages during boot.
Enabled
Video Display Device
Video Expansion
Sets whether the computer automatically switches to an
external monitor if one is detected.
Auto
When enabled, the video image covers the entire display in
lower resolution modes (SVGA or VGA). When disabled, the
video image is centered in the display.
Disabled
Television Type
Controls the signal format (NTSC or PAL) output by the
S-video port when Windows is not running.
NTSC
System Memory
Shows the system memory size.
640 KB
Extended Memory
Shows the extended memory size (equal to total memory
minus 1 MB).
Detected
automatically.
CPU Serial Number
Unique Dock ID
For a processor with a serial number, makes that number
available to software.
Disabled
Sets whether the computer creates a unique hardware profile
for each expansion base (Enabled) or uses a common profile
for all expansion bases (Disabled).
Enabled
UUID
Displays the value of the 16-byte UUID (Universally Unique
ID) as 32 hex characters.
Detected
automatically
* Available only when docked.
3-32
Troubleshooting and Diagnostics
HP Omnibook 500
System Devices Menu
Default
PS/2 Pointing Devices
Automatically disables the internal pointing devices when an
external PS/2 mouse is connected.
Auto
External Fn Key
Sets whether left CTRL+left ALT on an external PS/2
keyboard is interpreted as the Fn key.
Enabled
FDD controller
Enables the floppy drive.
Enabled
Enabled
Legacy USB Support
Enables BIOS support for USB mouse, keyboard, and floppy
disk drive.
Serial Port
Enables the serial port (the port is configured by the user).
Enabled
Base I/O address
Sets the I/O address and interrupt (appears only if the serial
port is Enabled).
3F8h, IRQ4
Infrared port
Mode
Enables the infrared port (the port is configured by the user).
Disabled
FIR
Sets the port to FIR (fast IR) or SIR (standard IR) infrared
communications.
Base I/O address
DMA channel
Parallel Port
Sets the I/O address and interrupt.
2F8h, IRQ3
DMA1
Sets the DMA channel for the infrared port in FIR mode.
Enables the parallel port (the port is configured by the user).
Sets the port to output only, bi-directional, EPP, or ECP.
Sets the I/O address and interrupt.
Enabled
ECP
Mode
Base I/O address
DMA channel
378h, IRQ7
DMA0
Sets the DMA channel for ECP mode (appears only if the
Parallel Port Mode is ECP).
Security Menu
Default
Clear
User Password is
Shows if a user password is set.
Administrator Password is Shows if an administrator password is set.
Clear
Set User Password
Press ENTER to set, change, or clear the user password. The Enter
password can have no more than 8 characters (0–9,
A–Z), and cannot include special or accented characters.
Set Administrator
Password
Press ENTER to set, change, or clear the administrator
password, which protects BIOS Setup settings. The password
can have no more than 8 characters (0–9, A–Z), and cannot
include special or accented characters.
Enter
Password required to:
Boot
Sets whether a user password is required when the computer
boots. Requires the administrator password for changes.
Enabled
Enabled
Resume*
Undock*
Sets whether a user password is required when resuming
from Standby or Hibernate mode. Requires the administrator
password for changes. (Windows 98 only.)
Sets whether a user password is required when undocking the Disabled
computer. Requires the administrator password for changes.
(Windows 98 only.)
Internal hard disk drive
lock*
Encodes the current user password (or administrator
password if that is the only password set) on the hard disk.
Disabled
Removable Device Boot
Sets whether the computer will attempt to boot from a floppy
drive or other removable device.
Enabled
* Available only if the Boot option is enabled.
HP Omnibook 500
Troubleshooting and Diagnostics
3-33
Power (APM) Menu
Default
Intel SpeedStep Mode*
Sets the speed used by a dual-speed processor at boot,
depending on the available power source. A separate Control
Panel power setting controls speed changes after boot.
Auto
Power Management Mode Disables time-outs, selects a pre-set combination of time-outs, Max. Power
or allows customized time-outs.
Savings
Smart CPU Mode
Enables automatic CPU power savings when running on
battery power. Absence of keyboard, mouse, and hard disk
activity could slow CPU response.
On
Suspend Time-out
Sets the period of inactivity after which the computer goes
from full-power mode to Standby power mode.
4 minutes
4 hours
Hibernate Time-out**
Sets the period of inactivity after which the computer goes
from full-power mode or Standby mode to Hibernate mode.
(Skips Standby mode if the Suspend Time-out is disabled.)
Hard Disk Time-out
Time-out on AC
Sets the period of hard disk inactivity after which the internal
hard disk (and any hard disk in a plug-in module bay) stops
spinning.
2 minutes
Disabled
Sets whether power management time-outs occur while the
AC adapter is connected.
Lid Switch Mode
Sets the action that occurs if the computer’s lid is closed.
Sets whether the system resumes if it receives a ring signal.
Sets whether the system resumes at a defined time of day.
Turn off LCD
Disabled
Resume On Serial Ring
Resume On Time of Day
Resume Time
Disabled
Sets the 24-hour time when the system resumes if Resume
On Time of Day is enabled.
Auto Suspend on Undock* Sets whether the computer suspends to Standby mode after
undocking.
When Lid Closed
Enabled
Auto Turn-On on Dock*
Sets whether the computer turns on after docking.
* Windows 98 and 2000 use these settings.
** Windows 98 uses this additional setting.
Boot Menu
Default
+Hard Disk
Shows the order of boot devices, with “+” indicating a device
category. Move the entries to change the order. If the
computer has more than one device in a category, you can
select the one scanned. Internal NIC (Network Interface Card) 3. CD-ROM/DVD
1. Hard Disk
2. Removable
Device
+Removable Device
CD-ROM/DVD Drive
Internal NIC
appears in the list only if a built-in LAN is present—it provides
diskless boot from a network server.
drive
4. Internal NIC
Exit Menu
Save Changes and Exit
Saves Setup changes, then exits and reboots.
Discard Changes and Exit Discards any Setup changes made since last save, then exits
and reboots. Does not affect password, date, or time changes.
Get Default Values
Restores default settings, and remains in Setup. Does not
affect password, date, or time changes.
Load Previous Values
Discards any Setup changes made since last save, and
remains in Setup. Does not affect password, date, or time
changes.
Save Changes
Saves Setup changes, and remains in Setup. Security
settings are saved when changed.
3-34
Troubleshooting and Diagnostics
HP Omnibook 500
4
Replaceable Parts
This chapter contains an exploded view of the Omnibook and the following lists of parts:
• Omnibook replaceable parts (page 4-3).
• Accessory replacement parts (page 4-6).
• Part number reference (page 4-7).
HP Omnibook 500
Replaceable Parts
4-1
* :
on some models.
*
*
*
*
*
* :
on some models.
Figure 4-1. Omnibook — Exploded View
4-2
Replaceable Parts
HP Omnibook 500
Table 4-1. Replaceable Parts
Part Number
Description
Exchange
Part Number
User-
Repl.
1
2
Battery, backup
F2157-60932
Battery, CMOS (rechargeable 3 V)
Maxell ML1220 or
equivalent
3
4
Battery, main (11.1 V)
Cable, HDD/LED flex
F2157-60901
F2157-60934
F2157-60928
Yes
Card, mini-PCI (HW modem)
Yes
Yes
Card, mini-PCI (HW modem with regulatory labels F2157-60929
for China, Malaysia, or South Africa)
Card, mini-PCI (LAN/modem)
F2072-60902
F2072-60994
Yes
Yes
Card, mini-PCI (LAN/modem with regulatory
labels for China, Malaysia, or South Africa)
5
6
6
Case, bottom
F3476-60999
F2157-60998
F3476-60998
TBD
Case, top
Case, top
Clip, wireless cable (not shown)
Cover, SDRAM
7
8
8
9
9
9
9
F2157-60906
F2157-60904
F3476-60904
0950-4011
0950-4030
Yes
Display assembly, 12 in
Display assembly, 12 in (wireless 802.11 radio)
Drive, hard disk (7.5 GB, 9.5 mm, Hitachi)
Drive, hard disk (7.5 GB, 9.5 mm, IBM)
F2157-69004
F3476-69004
F2112-69002
F2112-69003
F1660-69112
F2072-69109
Yes
Yes
Yes
Yes
Drive, hard disk (10 GB, 9.5 mm, IBM, DJSA-210) 0950-3934
Drive, hard disk (10 GB, 9.5 mm, Toshiba,
MK1016 GAP)
0950-3985
9
9
Drive, hard disk (20 GB, 9.5 mm, IBM, DJSA-220) 0950-3935
Drive, hard disk (30 GB, 9.5 mm, IBM, 07N6714) 0950-4162
F1660-69113
F2072-69115
Yes
Yes
10 Fan
F2157-60952
F2157-60935
F3476-60951
F2157-60953
F2157-60908
F2157-60909
F2157-60910
F2157-60911
F2157-60912
F2157-60913
F2157-60914
F2157-60926
F2157-60927
F2157-60915
F2157-60916
F2157-60917
F2157-60918
F2157-60919
F2157-60954
F2157-60920
11 Guide, hard drive
12 Heatsink
13 Keyboard, Arabic/English
13 Keyboard, Belgian
13 Keyboard, Czech
13 Keyboard, Danish
13 Keyboard, French
13 Keyboard, French Canadian
13 Keyboard, German
13 Keyboard, Greek
13 Keyboard, Hebrew
13 Keyboard, Hungarian
13 Keyboard, International English
13 Keyboard, Italian
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
13 Keyboard, Japanese
13 Keyboard, Norwegian
13 Keyboard, Portuguese
13 Keyboard, Russian
13 Keyboard, Spanish
HP Omnibook 500
Replaceable Parts
4-3
Description
Part Number
Exchange
Part Number
User-
Repl.
Yes
13 Keyboard, Swedish/Finnish
13 Keyboard, Swiss
F2157-60921
F2157-60922
F2157-60925
F2157-60923
F2157-60924
F2157-60907
F2157-60945
(see above kit)
(see above kit)
(see above kit)
(see above kit)
F2157-60944
(see above kit)
(see above kit)
(see above kit)
(see above kit)
(see above kit)
(see above kit)
(see above kit)
(see above kit)
F2157-60942
F2157-60943
7121-7525
Yes
13 Keyboard, Traditional Chinese
13 Keyboard, Turkish
Yes
Yes
13 Keyboard, U.K. English
13 Keyboard, U.S. English
Kit, OB500 feet/bumpers
Yes
Yes
Yes
14
15
16
Covers, display screw—dark (4 in kit)
Covers, display screw—light (8 in kit)
Feet, computer (8 in kit)
Yes
Yes
Yes
Yes
Yes
Feet, expansion base (8 in kit)
Kit, OB500 screws
17
18
19
20
21
22
23
24
Screw, M2x2mm (silver, large head)
Screw, M2x2mm (black)
Screw, M2x3mm
Screw, M2x5mm
Screw, M2x7mm
Screw, M2x9mm
Screw, M3x3mm
Standoff, 5mm x M2.5x4mm
Label, telecom regulatory (HW modem)
Label, telecom regulatory (LAN/modem)
Overlay, serial label
25 Panel, audio/PCMCIA
F2157-60931
F2157-60903
F2157-60939
F2157-60937
F2157-60938
F3476-60938
26 Panel, power button
Yes
27 PCA, motherboard (Celeron 500 MHz)
27 PCA, motherboard (Pentium III 600 MHz)
27 PCA, motherboard (Pentium III 700 MHz)
F2157-69039
F2157-69037
F2157-69038
F3476-69038
27 PCA, motherboard (Pentium III 700 MHz, for
wireless 802.11 radio and infrared)
27 PCA, motherboard (Celeron 600 MHz, for
wireless 802.11 radio and infrared)
F3476-60939
F3476-60940
F3476-69039
F3476-69040
27 PCA, motherboard (Pentium III 750 MHz, for
wireless 802.11 radio and infrared)
28 PCA, switchboard
F2157-60936
F3476-60936
F3476-60901
1818-7951
Yes
Yes
28 PCA, switchboard (for wireless 802.11 radio)
35 Plate, EMI
SDRAM module, 64 MB, PC100 SODIMM
SDRAM module, 64 MB, PC133 SODIMM
SDRAM module, 128 MB, PC100 SODIMM
SDRAM module, 128 MB, PC133 SODIMM
SDRAM module, 256 MB, PC100 SODIMM
SDRAM module, 256 MB, PC133 SODIMM
29 Set, docking door
F1660-69103
Yes
Yes
Yes
Yes
Yes
Yes
1818-8510
1818-7952
F1660-69104
TBD
1818-8504
1818-7953
F1654-69101
TBD
1818-8534
F2157-60941
F3476-60946
(see above kit)
(see above kit)
Set, hinge covers
Yes
Yes
Yes
30
31
Cover, left hinge
Cover, right hinge
4-4
Replaceable Parts
HP Omnibook 500
Description
Part Number
Exchange
Part Number
User-
Repl.
Set, mini-PCI panels
F2157-60947
(see above kit)
(see above kit)
(see above kit)
F2157-60948
(see above kit)
(see above kit)
(see above kit)
F3476-60933
F2157-60902
32
32
32
Panel, mini-PCI (HW modem)
Panel, mini-PCI (LAN/modem)
Panel, mini-PCI (blank)
Set, telecom stickers
Yes
Yes
Yes
Yes
Sticker, Chinese telecom (10 in set)
Sticker, Malaysian telecom (10 in set)
Sticker, South African telecom (10 in set)
33 Speaker assembly
34 Tray, hard disk drive
Yes
HP Omnibook 500
Replaceable Parts
4-5
Table 4-2. Accessory Replaceable Parts
Description
Part Number
Exchange
Part Number
User
Repl.
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Adapter, AC (60W) (F1454A)
0950-3634
Adapter, AC, auto/airline (75W, 12 V output)
Adapter, AC, Ultraslim (60W, 19 V output)
Battery, main (11.1 V)
F1455-80003
0950-3988
F2157-60901
F2014-60901
F2008-60901
F2157-60949
Battery, secondary module
Cable, floppy disk drive, parallel
Cable, floppy disk drive, USB
Charger, secondary battery module (for F2014-60901) F2011-60901
Cord, power, Argentina (2w)
8120-8367
8120-6312
8120-8452
8120-6314
8120-6317
8120-6316
8120-8373
8120-6313
8120-8699
F2096-60901
F2017-60901
F2026-60902
F2015-60902
F2013-60901
F2022-60901
F2072-60910
F2072-60922
F2009-60902
5182-5131
1818-7951
1818-8510
1818-7952
1818-8504
1818-7953
1818-8534
Cord, power, Australia #ABG (2w)
Cord, power, Chile (2w)
Cord, power, Europe #ABB (2w)
Cord, power, India/S. Africa #ACQ (2w)
Cord, power, Japan #ABJ (2w)
Cord, power, People’s Rep. Of China #AB2 (2w)
Cord, power, U.S./Canada/Taiwan #ABA (2w)
Cord, power, UK (EPSR) Hong Kong/Singapore (2w)
Expansion base, multimedia
F2096-69001
F2026-69002
Module, CD-ROM drive
Module, CD-RW drive
Module, DVD drive
Module, floppy disk drive
Module, LS-120 drive
Module, second hard drive holder
Module, weight saving
Module, Zip drive (100-MB)
Plug, adapter, auto/airline
SDRAM module, 64 MB, PC100 SODIMM
SDRAM module, 64 MB, PC133 SODIMM
SDRAM module, 128 MB, PC100 SODIMM
SDRAM module, 128 MB, PC133 SODIMM
SDRAM module, 256 MB, PC100 SODIMM
SDRAM module, 256 MB, PC133 SODIMM
F1660-69103
F1660-69104
TBD
F1654-69101
TBD
4-6
Replaceable Parts
HP Omnibook 500
Table 4-3. Part Number Reference
Description
Part
Exchange
User
Repl.
Yes
Number
Part Number
0950-3634
0950-3934
0950-3935
0950-3985
0950-3988
0950-4011
0950-4030
0950-4162
1818-7951
1818-8510
1818-7952
1818-8504
1818-7953
1818-8534
5182-5131
5182-5138
5184-2085
5184-2097
7121-7525
8120-6312
8120-6313
Adapter, AC (60 watt) (F1454A)
F1660-69112
F1660-69113
F2072-69109
Drive, hard disk (10 GB, 9.5 mm, IBM, DJSA-210)
Drive, hard disk (20 GB, 9.5 mm, IBM, DJSA-220)
Yes
Yes
Drive, hard disk (10 GB, 9.5 mm, Toshiba, MK1016 GAP) Yes
Adapter, AC, Ultraslim (60 W, 19 V output)
Drive, hard disk (7.5 GB, 9.5 mm, Hitachi)
Drive, hard disk (7.5 GB, 9.5 mm, IBM)
Drive, hard disk (30 GB, 9.5 mm, IBM, 07N6714)
SDRAM module, 64 MB, PC100 SODIMM
SDRAM module, 64 MB, PC133 SODIMM
SDRAM module, 128 MB, PC100 SODIMM
SDRAM module, 128 MB, PC133 SODIMM
SDRAM module, 256 MB, PC100 SODIMM
SDRAM module, 256 MB, PC133 SODIMM
Plug, adapter, auto/airline
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
F2112-69002
F2112-69003
F2072-69115
F1660-69103
F1660-69104
TBD
F1654-69101
TBD
Cover, Trackpoint (bag of 3, Rasp Red)
Label, COA, Microsoft Windows 2000 OS
Label, COA, Microsoft Windows 98 OS
Overlay, serial label
Cord, power, Australia/New Zealand #ABG (2w)
Yes
Yes
Cord, power, U.S./Canada/Taiwan/Mexico/Philippines
#ABA (2w)
8120-6314
Cord, power, Europe/Egypt/Israel/S. Arabia #ABB (2w)
Cord, power, Japan #ABJ (2w)
Cord, power, India/S. Africa #ACQ (2w)
Cord, power, Argentina (2w)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
8120-6316
8120-6317
8120-8367
8120-8373
Cord, power, People’s Rep. Of China #AB2 (2w)
Cord, power, Chile (2w)
8120-8452
8120-8699
Cord, power, UK (EPSR) Hong Kong/Singapore (2w)
Adapter, AC, auto/airline (75W, 12 V output)
Cable, floppy disk drive, parallel
Module, Zip drive (100-MB)
F1455-80003
F2008-60901
F2009-60902
F2011-60901
F2013-60901
F2014-60901
F2015-60902
F2017-60901
F2022-60901
F2026-60902
F2072-60902
F2072-60910
F2072-60922
F2072-60994
F2096-60901
Charger, secondary battery module (for F2014-60901)
Module, floppy disk drive
Battery, secondary module
Module, DVD drive
Module, CD-ROM drive
Module, LS-120 drive
F2026-69002
F2096-69001
Module, CD-RW drive
Card, mini-PCI (LAN/modem)
Module, second hard drive holder
Module, weight saving
Card, mini-PCI (LAN/modem w/regulatory)
Expansion base, multimedia
HP Omnibook 500
Replaceable Parts
4-7
Part
Exchange
Description
User
Repl.
Number
Part Number
F2156-60919
F2156-60941
Recovery CD, Spanish, W98 (Mfg. P/N F2157-12019R1)
Recovery CD, North American English, W2K
(Mfg. P/N F2157-12041)
F2156-60942
F2156-60943
F2156-60945
Recovery CD, International English, W2K
(Mfg. P/N F2157-12042)
Recovery CD, North American English, W98
(Mfg. P/N F2157-12043)
Recovery CD, International English, W98
(Mfg. P/N F2157-12045)
F2156-60946
F2156-60947
F2156-60948
F2156-60949
F2156-60950
F2156-60951
F2156-60953
F2157-60901
F2157-60902
F2157-60903
F2157-60904
F2157-60906
F2157-60907
F2157-60908
F2157-60909
F2157-60910
F2157-60911
F2157-60912
F2157-60913
F2157-60914
F2157-60915
F2157-60916
F2157-60917
F2157-60918
F2157-60919
F2157-60920
F2157-60921
F2157-60922
F2157-60923
F2157-60924
F2157-60925
F2157-60926
F2157-60927
F2157-60928
F2157-60929
F2157-60931
F2157-60932
F2157-60934
F2157-60935
Recovery CD, Turkish, W98 (Mfg. P/N F2157-12046)
Recovery CD, Czech, W98 (Mfg. P/N F2157-12047)
Recovery CD, Dutch, W98 (Mfg. P/N F2157-12048)
Recovery CD, Danish, W98 (Mfg. P/N F2157-12049)
Recovery CD, Finnish, W98 (Mfg. P/N F2157-12050)
Recovery CD, Norwegian, W98 (Mfg. P/N F2157-12051)
Recovery CD, Finnish, W2K (Mfg. P/N F2157-12053)
Battery, main (11.1 V)
Yes
Yes
Yes
Tray, hard disk drive
Panel, power button
F2157-69004
Display assembly, 12 in
Cover, SDRAM
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Keyboard, U.S. English
Keyboard, Belgian
Keyboard, Czech
Keyboard, Danish
Keyboard, French
Keyboard, French Canadian
Keyboard, German
Keyboard, Greek
Keyboard, International English
Keyboard, Italian
Keyboard, Japanese
Keyboard, Norwegian
Keyboard, Portuguese
Keyboard, Spanish
Keyboard, Swedish/Finnish
Keyboard, Swiss
Keyboard, Turkish
Keyboard, U.K. English
Keyboard, Traditional Chinese
Keyboard, Hebrew
Keyboard, Hungarian
Card, mini-PCI (HW modem)
Card, mini-PCI (HW modem w/regulatory)
Panel, audio/PCMCIA
Battery, backup
Cable, HDD/LED flex
Guide, hard drive
4-8
Replaceable Parts
HP Omnibook 500
Part
Exchange
Description
User
Repl.
Yes
Number
Part Number
F2157-60936
F2157-60937
F2157-60938
F2157-60939
F2157-60941
F2157-60942
F2157-60943
F2157-60944
F2157-60945
F2157-60947
F2157-60948
F2157-60949
F2157-60952
F2157-60953
F2157-60954
F2157-60955
F2157-60963
F2157-60964
F2157-60965
F2157-60966
F2157-60967
F2157-60968
F2157-60969
F2157-60971
F2157-60972
F2157-60973
PCA, switchboard
F2157-69037
F2157-69038
F2157-69039
PCA, motherboard (Pentium III 600 MHz)
PCA, motherboard (Pentium III 700 MHz)
PCA, motherboard (Celeron 500 MHz)
Set, docking door
Label, telecom regulatory (HW modem)
Label, telecom regulatory (LAN/modem)
Kit, OB500 screws
Yes
Yes
Kit, OB500 feet/bumpers
Set, mini-PCI panels
Set, telecom stickers
Yes
Yes
Cable, floppy disk drive, USB
Fan
Keyboard, Arabic/English
Yes
Yes
Keyboard, Russian
CD, OB500 Training
Recovery CD, German, W2K (Mfg. P/N F2157-12003)
Recovery CD, Spanish, W2K (Mfg. P/N F2157-12004)
Recovery CD, French, W2K (Mfg. P/N F2157-12005)
Recovery CD, Dutch, W2K (Mfg. P/N F2157-12006)
Recovery CD, Japanese, W2K (Mfg. P/N F2157-12007)
Recovery CD, Norwegian, W2K (Mfg. P/N F2157-12008)
Recovery CD, Swedish, W2K (Mfg. P/N F2157-12009)
Recovery CD, Danish, W2K (Mfg. P/N F2157-12011)
Recovery CD, Italian, W2K (Mfg. P/N F2157-12012)
Recovery CD, Traditional Chinese (Taiwan), W98
(Mfg. P/N F2157-12013)
F2157-60974
Recovery CD, Simplified Chinese, W98
(Mfg. P/N F2157-12014)
F2157-60978
F2157-60980
F2157-60981
F2157-60982
F2157-60983
F2157-60984
F2157-60986
F2157-60987
F2157-60988
F2157-60989
Recovery CD, German, W98 (Mfg. P/N F2157-12018)
Recovery CD, French, W98 (Mfg. P/N F2157-12020)
Recovery CD, Japanese, W98 (Mfg. P/N F2157-12021)
Recovery CD, Hebrew, W98 (Mfg. P/N F2157-12022)
Recovery CD, Arabic, W98 (Mfg. P/N F2157-12023)
Recovery CD, Italian, W98 (Mfg. P/N F2157-12024)
Recovery CD, Hungarian, W98 (Mfg. P/N F2157-12026)
Recovery CD, Polish, W98 (Mfg. P/N F2157-12027)
Recovery CD, Russian, W98 (Mfg. P/N F2157-12028)
Recovery CD, Traditional Chinese (Hong Kong), W98
(Mfg. P/N F2157-12029)
F2157-60990
F2157-60993
F2157-60996
F2157-60998
F2196-80001
F2296-60901
F3476-60901
Recovery CD, Greek, W98 (Mfg. P/N F2157-12030)
Recovery CD, Swedish, W98 (Mfg. P/N F2157-12033)
Recovery CD, Swiss, W98 (Mfg. P/N F2157-12036)
Case, top
Bluetooth PC Card
Yes
Yes
USB infrared port
Plate, EMI
HP Omnibook 500
Replaceable Parts
4-9
Part
Exchange
Description
User
Repl.
Number
Part Number
F3476-69004
F3476-60904
F3476-60933
F3476-60936
F3476-60938
Display assembly, 12 in (wireless 802.11 radio)
Speaker assembly
PCA, switchboard (for wireless 802.11 radio)
Yes
F3476-69038
F3476-69039
F3476-69040
PCA, motherboard (Pentium III 700 MHz, for wireless
802.11 radio and infrared)
F3476-60939
F3476-60940
PCA, motherboard (Celeron 600 MHz, for wireless
802.11 radio and infrared)
PCA, motherboard (Pentium III 750 MHz, for wireless
802.11 radio and infrared)
F3476-60946
F3476-60951
F3476-60998
F3476-60999
TBD
Set, hinge covers
Heatsink
Yes
Case, top
Case, bottom
Clip, wireless cable
4-10
Replaceable Parts
HP Omnibook 500
5
Reference Information
This chapter includes the following reference information:
• Password removal policy.
• Display quality statement.
Password Removal Policy
If the user forgets the system password, the user calls HP Customer Care to determine the proper
removal procedure. The user must provide proof of ownership, and the computer must be operated
during the procedure.
The password removal procedure is protected as HP Company Private information. There are a
restricted number of locations that can perform password removal. It may not be disclosed or
distributed outside those locations.
Password removal is strictly controlled. Hewlett-Packard and authorized support providers must
ensure with written evidence that the computer being “cleansed” is actually in the possession of the
unit’s actual and current owner. This requires a sales receipt showing the unit serial number and
owner’s name, or a written statement from the owner attesting that he or she is the owner of the unit.
The statement can be a fax copy of the document. The fact that the unit is in the hands of an HP
representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove
the password of a unit for any non-owner, even if it is requested by law enforcement agencies. If you
receive such a request, you should notify management and HP Corporate Legal immediately. (These
requests may require a court order prior to our participation.)
Further, the entity removing the password must log the name, serial number and date of the removal,
and file the written backup with the log. The log and backup are subject to standard record retention
process and review.
The final issue relating to removal of passwords is that HP cannot provide information to users that
would assist them in improperly removing a password and opening a unit.
HP Omnibook 500
Reference Information
5-1
Hewlett-Packard Display Quality Statement
TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot
produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level
of cosmetic imperfection. These cosmetic imperfections may be visible to the customer under varying
display conditions, and can appear as bright, dim, or dark spots. This issue is common across all
vendors supplying TFT displays in their products and is not specific to the HP notebook display.
HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP
does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a
small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications.
Here are some guidelines for determining what action to take on customers’ complaints of cosmetic
imperfections in their TFT displays:
1. View the unit under the customer’s normal operating conditions.
This means that if the customer uses the unit predominately in DOS, in Windows, or in some
other application or combination of applications, you should make the determination under those
same applications. Self test is not a normal operating condition and is not a sufficient tool for
interpreting display quality.
2. Use the table below to determine whether the display should be considered for replacement.
These are the only conditions in this guideline that may call for a replacement due to a defect in
material or workmanship based on the HP Limited Warranty Statement.
3. If a display is considered for replacement, make sure the customer understands that cosmetic
variations may also exist on the replacement display, and may require the customer to use a work-
around to obscure the cosmetic imperfection.
4. Displays with cosmetic imperfections that do not conform to the above conditions and tests will
not normally be considered for replacement. The HP-responsible person working with the
customer should identify work-arounds that are reasonable and appropriate for that customer.
Customers who require a more perfect display solution should consider switching to a notebook
with a DSTN display.
We expect that over time the industry will continue to produce displays with fewer inherent cosmetic
imperfections, and we will adjust our HP guidelines as these improvements are implemented.
5-2
Reference Information
HP Omnibook 500
Table 5-1. Omnibook 500 LCD Guidelines (12.1-in TFT, XGA)
TFT Cosmetic Specifications
Type of Imperfection
Electrical Imperfections:
• No more than 6 single bright dots.
• No more than 6 single dark dots.
• No more than 8 total (bright and dark combined) defective dots.
• No occurrence of multiple defective dots within 15 mm.
(a)
Bright dots
(a)
Dark dots
Mechanical Imperfections:
Discoloration
• No polarizer discoloration, bubble, or scratch that is visible from at
least 36 cm (14 in).
(b)
Polarizer bubbles, scratches
Definitions of imperfections:
a
Bright or dark dot: a subpixel (red, green, or blue dot) that is stuck on or off.
b
A polarizer bubble is a light spot with a darker border that appears on a lighted display and does not
change size. A polarizer scratch is a light line that is visible on a darker background and does not change
size.
HP Omnibook 500
Reference Information
5-3
Obsolete Parts
The following table summarizes obsolete repair parts.
Table 5-2. Obsolete Repair Parts
Description Service Notes/Comments
Obsolete
New
Part Number
Part Number
F2157-60930
F2157-60933
F2157-60940
F2157-60946
F2157-60950
F2157-60951
F2157-60999
F3476-60998
F3476-60933
F3476-60999
F3476-60946
F2096-60901
F3476-60951
F3476-60999
Case, top
Speaker assembly
Case, bottom
Set, hinge covers
Expansion base, multimedia
Heatsink
Case, bottom
5-4
Reference Information
HP Omnibook 500
1. Product Information
2. Removal and Replacement
3. Troubleshooting and Diagnostics
4. Replaceable Parts
5. Reference Information
Part Number
F3476-90024
Printed in U.S.A. 6/01
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