®
Epson Stylus CX8400 Series
Quick Guide
Basic Copying, Printing, and Scanning
Maintaining Your All-in-One
Solving Problems
Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Checking for Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Where To Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
3
Introduction
After you have set up your Epson Stylus® CX8400 Series all-in-one as described
on the Start Here sheet, turn here to:
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Load paper
Make a copy of a document or photo
Print from a memory card or digital camera
Get the basic steps for printing from your computer
Scan a document or photo and restore or correct the color
Perform routine maintenance
Solve simple problems
This book tells you how to do most of these things without ever turning on your
computer! Of course, your CX8400 Series can do a lot more when you connect it
to your Windows® or Macintosh® computer. For additional instructions, see the
on-screen User’s Guide by double-clicking the icon for it on your desktop.
Please follow these guidelines as you read your CX8400 Series instructions:
Warning:
Warnings must be followed carefully to avoid bodily injury.
Caution:
Cautions must be observed to avoid damage to your equipment.
Note:
Notes contain important information about your CX8400 Series.
Tip:
Tips contain hints for better copying, scanning, and printing.
4
Loading Paper
You can print documents and photos on a variety of paper types and sizes. For
details, see page 7.
1. Open the paper support and flip up the extension. Then open the output tray
and pull out the extensions.
2. Flip the feeder guard up, then press in the tab on the edge guide and slide it
left.
Loading Paper 5
3. Insert the paper, glossy or printable side up, against the right side and beneath
the tab. (Load letterhead or pre-printed paper top edge first.)
Always load paper short
edge first, even for
landscape printing.
You can load up to 120 sheets of plain paper, 80 sheets of matte, or 20 sheets
of photo paper. Load other special papers one sheet at a time.
Note:
The type of paper you choose affects the way your printout looks. If you are just
making a copy or printing a rough draft, plain paper is fine. However, for the best
results, you’ll want to use one of Epson’s special ink jet papers designed for your
printer. For example, your photos will look great printed on Epson Premium Photo
Paper Glossy (see page 7 for more information).
4. Slide the edge guide against the paper, but not too tightly. Then flip the feeder
guard down.
Note:
For instructions on loading envelopes, see your on-screen User’s Guide.
6 Loading Paper
Using Special Papers
Epson® offers a wide array of high quality papers, making it easy to maximize the
impact of your photos, presentations, and creative projects.
SM
You can purchase genuine Epson ink and paper at Epson Supplies Central at
also purchase supplies from an Epson authorized reseller. To find the nearest one,
call 800-GO-EPSON (800-463-7766).
Part
number
Sheet
count
Paper type
Size
Epson Ultra Premium Photo Paper Borderless 4 × 6 inches
Glossy
S041934
S042181
S042174
S041945
S041935
S042182
S042175
S041808
S041727
S041464
50
60
100
20
Borderless 5 × 7 inches
Letter (8.5 × 11 inches)
20
25
50
Epson Premium Photo Paper
Glossy
Borderless 4 × 6 inches
Borderless 5 × 7 inches
40
100
20
Borderless 8 × 10 inches S041465
20
Letter (8.5 × 11 inches)
S041286
S042183
S041667
S041982
S041331
S041809
S042038
S041141
S041649
S041271
S041586
20
25
50
Epson Premium Photo Paper
Semi-gloss
Borderless 4 × 6 inches
Letter (8.5 × 11 inches)
Borderless 4 × 6 inches
40
20
Epson Photo Paper Glossy
50
100
20
Letter (8.5 × 11 inches)
50
100
500
50
Epson Bright White Paper
Letter (8.5 × 11 inches)
Epson Premium Presentation
Paper Matte
Borderless 8 × 10 inches S041467
Letter (8.5 × 11 inches)
S041257
S042180
50
100
Using Special Papers 7
Part
number
Sheet
count
Paper type
Size
Epson Premium Presentation
Paper Matte Double-sided
Letter (8.5 × 11 inches)
S041568
50
Epson Presentation Paper Matte
Letter (8.5 x 11 inches)
Legal (8.5 x 14 inches)
S041062
S041067
S041106
100
100
10
Epson Photo Quality Self-adhesive A4 (8.3 × 11.7 inches)
Sheets
Epson Iron-on Cool Peel Transfer
Paper
Letter (8.5 x 11 inches)
S041153
10
8 Loading Paper
Copying a Document or Photo
Follow the instructions in this section to position your originals correctly on the
glass and make color or black and white copies.
Placing the Original on the Glass
1. Open the document cover and place your original face-down on the glass,
with the top facing into the front right corner.
Move the photo or document slightly away from the edges.
2. Close the cover gently so you don’t move the original.
Copying a Document or Photo 9
Copying a Document
You can copy documents onto letter- or A4-size plain paper or Epson special paper
just like you would on a copy machine.
1. Press the P On button to turn on the CX8400 Series.
2. Load letter- or A4-size plain paper or Epson special paper in the sheet feeder
(see page 5).
3. Place your original document on the document table (see page 9).
4. Press the Copy button to enter copy mode.
5. To print more than 1 copy, press + or – to select the
number (up to 99).
6. Press l or r to select Color or B&W copies.
7. Press d, then press r to change the layout.
Select With Border to leave a small margin around
the image or select Borderless to expand the
image all the way to the edge of the paper (slight
cropping may occur).
Note:
The layout setting must be set to With Border to
select Plain Paper.
8. To change any of the other print settings, press
Menu and select your settings (see page 13 for
details). When you’re done, press OK.
9. Press x Start to begin copying.
To cancel copying, press y Stop/Clear Settings.
10 Copying a Document or Photo
Copying a Photo
You can copy photos onto 4 × 6-inch, 5 × 7-inch, letter-size, or A4-size Epson
photo paper (various types available) for instant photo reprints. You can also print
with or without borders and convert color photos to black and white.
1. Press the P On button to turn on the CX8400 Series.
2. Load 4 × 6-inch, 5 × 7-inch, letter-, or A4-size Epson photo paper in the sheet
feeder (see page 5).
3. Place your original photo on the document table (see page 9).
4. Press the Copy button.
5. To print more than 1 copy, press + or – to select the number (up to 99).
6. Press l or r to select Color or B&W copies.
7. Press d, then press r to change the layout.
Select With Border to leave a small margin around the image or select
Borderless to expand the image all the way to the edge of the paper
(slight cropping may occur).
Note:
The layout setting must be set to With Border to select Plain Paper.
8. To change any other print settings, press Menu
and select your settings (see page 13 for details).
When you’re done, press OK.
9. Press x Start to begin copying.
To cancel copying, press y Stop/Clear Settings.
Copying a Photo 11
Restoring Photos
You can restore old, faded 4 × 6-inch and 5 × 7-inch photos to their original
brilliance. You can also make copies or edits of single or multiple photos.
1. Press the P On button to turn on the CX8400 Series.
2. Load 4 × 6-inch, 5 × 7-inch, A4- or letter-size Epson photo paper.
3. Place your original photo on the document table.
Note:
You can copy up to 2 photos at the same time. Place
them 0.2 inches (5 mm) apart.
4. Press the Restore button, and press OK.
5. To turn on Color Restoration, press r and select
On and press OK. (If your photo is not faded, do
not turn on Color Restoration.)
6. Press OK again to prescan your photo. You see these
settings over a preview of your photo:
7. To print more than 1 copy, press + or – to select the
number.
8. If you want to crop your photos and enlarge the
resulting image area to fit onto your paper, press
Display/Crop.
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To resize the image area, press + or –.
To move the image area, use the arrow buttons.
To check the zoomed image, press OK.
After you are done cropping your photo, press OK.
9. To change print settings, press Menu and select
your settings (see page 13). When you’re done,
press OK.
10. Press x Start to begin copying.
To cancel copying, press y Stop/Clear Settings.
12 Copying a Document or Photo
Copy and Restore Mode Print Settings
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To adjust the copy size, select Zoom (reduction/enlargement) and choose
Actual (to select a percentage using + or –) or Auto Fit Page
(to automatically size the image to fit your paper).
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To change the paper type, select Paper Type and choose the type of paper
you loaded.
Paper type
Paper Type setting
Plain paper
Plain Paper
Epson Bright White Paper
Epson Presentation Paper Matte
Epson Premium Presentation Paper Matte
Epson Premium Photo Paper Glossy
Epson Premium Photo Paper Semi-gloss
Epson Ultra Premium Photo Paper Glossy
Epson Photo Paper Glossy
Matte
Prem. Glossy
Ultra Glossy
Photo Paper
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To change the paper size, select Paper Size and choose the size you loaded.
Note:
Paper Size options depend on the Paper Type you choose.
To change the print quality, select Quality and choose Draft, Standard, or
Best.
Note:
For photos, the default setting for Quality is Standard.
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To adjust the darkness or lightness of the print, select Density and choose a
higher (darker) or lower (lighter) setting.
To adjust the amount of image expansion when printing borderless photos,
select Expansion and choose Standard, Min, or Mid.
Note:
You may see white borders on your printed photo if you use the Min setting.
Restoring Photos 13
Printing From a Memory Card
or Digital Camera
The Epson Stylus CX8400 Series all-in-one lets you print photos from:
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Your digital camera’s memory card (see below)
Your camera itself (see page 21)
Printing From a Memory Card
The CX8400 Series lets you print color photos directly from your digital camera’s
memory card; just insert it into one of the memory card slots and you’re ready to
print.
If your digital camera supports DPOF™ (Digital Print Order Format), you can
pre-select the photos you want to print while the card is still in the camera.
Then, when you insert the card in the CX8400 Series, you can print them.
See these sections:
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“Compatible Cards and Image Formats” on page 15
“Inserting the Card” on page 16
“Selecting Individual Photos for Printing” on page 17
“Selecting All Photos for Printing” on page 17
“Printing Photos From an Index Sheet” on page 18
“Printing Photos Pre-selected in Your Camera (DPOF)” on page 20
“Memory Card Mode Print Settings” on page 20
See the User’s Guide for instructions on copying memory card files between your
CX8400 Series and a computer; printing photos by date; and printing photos
from a slide show.
14 Printing From a Memory Card or Digital Camera
Compatible Cards and Image Formats
You can use the following types of cards with your CX8400 Series:
Right slot
Slot
Type of card
Right slot CompactFlash® Type I and II
Microdrive™
Left slot
SD™
SDHC™
miniSD™*
miniSDHC*
microSD*
microSDHC*
MultiMediaCard™
Memory Stick™
Left slot
Memory Stick Duo™*
Memory Stick PRO™
Memory Stick PRO Duo™*
Memory Stick Micro*
MagicGate™ Memory Stick
MagicGate Memory Stick Duo™*
xD-Picture Card™
xD-Picture Card Type H
xD-Picture Card Type M
* Adapter required
The CX8400 Series supports image files that meet the following requirements:
Media format
File format
DCF version 1.0 or 2.0 compliant*
JPEG
Supports Exif version 2.21
Image size
80 × 80 pixels to 9200 × 9200 pixels
Up to 999
Number of files
*
DCF is the “Design rule for Camera File system” standard
Note:
You can print only in color when printing directly from a memory card; you cannot print
in black and white.
Printing From a Memory Card 15
Inserting the Card
1. Make sure the CX8400 Series is turned on.
Note:
When you print directly from a memory card, it is best if the CX8400 Series is not
connected to your computer or the computer is turned off. If you see a message on
your computer screen when you insert a card, cancel the operation and close the
screen.
2. Insert your card into the correct slot as shown:
Insert just one card at a time (it won’t go in all the way)
Left slot
Right slot
Memorycard
access light
The memory card access light flashes and stays lit. Now you can:
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View your photos on the LCD display screen and print them (page 17)
Print an index sheet so you can select which photos to print (see page 18)
When you want to remove the card, make sure the memory card access light is not
flashing, then pull the card straight out of its slot.
Caution:
Do not remove the card or turn off the CX8400 Series while the memory card access
light is flashing; you may lose data on the card.
16 Printing From a Memory Card or Digital Camera
Selecting Individual Photos for Printing
You can select individual photos for printing as you view them on the LCD
display screen.
1. Press the Memory Card button. You see this screen:
2. Press OK to select View and Print Photos.
3. Press l or r to move through your photos and
display one that you want to print.
4. Press the + or – button to select the number of
copies you want of that photo.
5. If you want to crop your photo and enlarge the resulting image area to fit onto
your paper, press Display/Crop.
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To resize the image area, press + or –.
To move the image area, use the arrow buttons.
To check the zoomed image, press OK.
To rotate the image area, press Menu.
After you finish cropping your photo, press OK.
6. Repeat steps 3 through 5 to select more photos, if you want.
7. To change any of the print settings displayed on the screen, press Menu and
select your settings (see page 20). When you’re done, press OK.
8. When you’re ready to print, press x Start. To cancel printing,
press y Stop/Clear Settings.
Selecting All Photos for Printing
You can quickly select to print all of the photos on your memory card.
1. Press l or r to select Print All Photos, then press
OK.
2. To print one copy of all the photos on 4 × 6-inch
Epson photo paper (various types available), press
x Start and go to step 5.
To select multiple copies with different print
settings, press OK and continue with step 3.
Printing From a Memory Card 17
3. To print more than 1 copy, press + or – to select the
number.
4. To change any of the other print settings, press
Menu (see page 20). When you’re done, press OK.
5. When you’re ready to print, press x Start.
To cancel printing, press y Stop/Clear Settings.
Printing Photos From an Index Sheet
You can print an index sheet containing small versions of all the photos on your
memory card. Then you can select the photos you want by marking them on the
sheet and scanning the sheet. The CX8400 Series automatically prints them.
Note:
When you print directly from a memory card, it is best if the CX8400 Series is not
connected to your computer or the computer is off. If you see a message on your
computer screen when you insert a card, cancel the operation and close the screen.
Printing an Index Sheet
1. Load several sheets of plain letter- or A4-size paper (see page 5).
2. Insert a memory card in a memory card slot
(see page 16).
3. Press the Memory Card button to enter memory
card mode.
4. Press l or r to select Print Index Sheet.
5. Press OK, then select the index sheet options you
want and press OK again.
■
To select the photos to include in the index
sheet, choose Select, then select All Photos or
Latest 30 (beginning with the last photo by
file name).
■
To print the date or file name of each photo on
the index sheet, select Information and choose
Date or File Name.
18 Printing From a Memory Card or Digital Camera
6. Press x Start to print the index sheet. The most recent photos are printed on
the first index sheet. (If you need to cancel printing, press y Stop/Clear
Settings.)
Now you can select the photos you want to print (see the next section).
Printing Photos From The Index Sheet
Once you have printed an index sheet (see page 18), you can mark the photos you
want to print right on the sheet, scan the sheet, and print the photos
automatically.
1. Use a dark pen or pencil to fill in the
circles on the sheet.
Correct:
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■
■
Select the paper type and size
you loaded.
Incorrect:
Select Borderless or With
Border layout.
If you want to print the date the photo was taken on each photo, fill in
the Print date on photos circle.
Fill in one circle beneath each photo you want to print. The numbers
indicate how many copies you want of that photo. If you want to print
one copy of all the photos on the index sheet, fill in the All circle at the
top.
2. Open the document cover. Then place the index sheet face-down on the glass,
in the lower right corner so that the top of the sheet is aligned against the right
edge of the glass. Close the document cover.
Printing From a Memory Card 19
3. Load the type of paper on which you want to print your photos, either plain
or photo paper.
4. Make sure your memory card is still inserted and the LCD display screen
shows Print Photos from Index Sheet highlighted.
5. Press OK, then press x Start to start scanning and printing. Wait until
printing finishes before printing from any additional index sheets.
If you need to cancel printing, press the y Stop/Clear Settings button.
Printing Photos Pre-selected in Your Camera
(DPOF)
If your camera supports DPOF (Digital Print Order Format), you can select the
photos you want to print while your memory card is still in your camera. Then
you can insert the card in the CX8400 Series and quickly print them.
Note:
See your camera manual for instructions on selecting photos with DPOF.
1. Insert a memory card containing photos selected with DPOF in a memory
card slot (see page 16).
2. Press OK.
3. To change any of the print settings displayed on
the screen, press Menu and select your settings
(see page 20). When you’re done, press OK.
4. Press x Start to print your photos.
Note:
If you need to cancel printing, press
y Stop/Clear Settings.
Memory Card Mode Print Settings
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To change the paper type, select Paper Type and choose the type of paper
you loaded (see page 13).
■
To change the paper size, select Paper Size and choose the size of paper you
loaded.
Note:
Paper Size options depend on the Paper Type you choose.
20 Printing From a Memory Card or Digital Camera
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To change the layout, select Layout and choose With Border to leave a small
margin around the image or select Borderless to expand the image all the
way to the edge of the paper (slight cropping may occur).
To change the print quality, select Quality and choose Standard, Best, or
Draft.
Note:
For photos, the default setting for Quality is Standard.
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To print the date on your photos and select the format for it, select Date and
choose the format you want.
To improve print quality, select Bidirectional and choose Off (choose On for
faster print speed).
To adjust the amount of image expansion when printing borderless photos,
select Expansion and choose Standard, Min, or Mid.
Note:
You may see white borders on your printed photo if you use the Min setting.
Printing From a Digital Camera
If you have a digital camera that supports PictBridge™ or USB DIRECT-
PRINT™ printing, you can connect it to the CX8400 Series and print your
photos directly from the camera. Check your camera manual to see if it is
compatible. Your photos must be JPEG format and sized from 80 × 80 pixels to
9200 × 9200 pixels.
Note:
Epson cannot guarantee the compatibility of any cameras. Some combinations of paper
type, size, and layout may not be supported, depending on your camera and the
CX8400 Series settings.
1. Before you connect your camera, make sure your CX8400 Series is turned on,
but not printing.
2. Remove any memory cards from the slots.
Printing From a Digital Camera 21
3. Connect the USB cable that came with your camera to the USB connector on
the front of your CX8400 Series.
4. Load the paper on which you want to print your photos (see page 5).
5. Press Setup.
6. Press l or r to select PictBridge Setup, then
press OK.
7. Press r to change any of the print settings on the
screen.
8. Press OK.
9. Turn on your camera.
10. Follow the instructions that came with your camera to select your photos and
settings, and print them.
When you finish printing, turn off your camera and disconnect it from the USB
connector on the CX8400 Series.
22 Printing From a Memory Card or Digital Camera
Printing From Your Computer
This section describes the basic steps for printing a photo or document stored on
your Windows or Macintosh computer. For detailed instructions on printing, see
the on-screen User’s Guide.
Before you start, make sure you’ve installed your printer software and connected
the CX8400 Series to your computer as described on the Start Here sheet.
Tip:
It’s a good idea to check for updates to your CX8400 Series software (see page 36 for
instructions).
Printing in Windows
1. Load paper (see page 5).
2. Open a photo or document in a Windows program.
3. Open the File menu and select Print. You see a window like this one:
Select EPSON Stylus
CX8400 Series
Click here to open
your printer software
4. Make sure EPSON Stylus CX8400 Series is selected, then click the
Preferences or Properties button.
Printing From Your Computer 23
(If you see a Setup, Printer, or Options button, click it. Then click
Preferences or Properties on the next screen.)
5. On the Main tab, select the basic print settings. Make sure you choose the
correct paper Type setting for the paper you are using (see page 27 for
details).
Select the type of document you’re printing
(choose Photo or Best Photo for pictures)
Select your
paper Type
Select your
paper Size
Click here for
borderless photos
Select your
document
Orientation
6. If you want to reduce or enlarge your printout, or print double-sided, click the
Page Layout tab and select settings as necessary.
7. For more printing options, click the Advanced tab.
Note:
For more information about print settings, click Help or see your on-screen User’s
Guide.
8. Click OK to save your settings.
24 Printing From Your Computer
9. Click OK or Print to start printing. This window appears and shows the
progress of your print job.
Check ink
cartridge status
Cancel
printing
Pause or resume
printing
Printing With a Macintosh
1. Load paper (see page 5).
2. Open a photo or document in an application.
3. Select Page Setup from the File menu. Select the following settings:
Select Stylus CX8400
Select your Paper Size
Select your document or
image orientation
For borderless printing, choose a Sheet Feeder - Borderless option in the
Paper Size list for your paper size (US Letter, 8 × 10 in, 5 × 7 in, or 4 × 6 in).
4. Click OK to close the Page Setup window.
Printing With a Macintosh 25
5. Select Print from the File menu. You see a window like this one:
Select Stylus CX8400
Select Print Settings
6. Choose Print Settings from the pop-up menu and select the following
settings as necessary:
Select your Media
Type (see page 27)
Select Color or Black ink
Select higher quality
or faster printing
(if available)
Select
Automatic mode
Note:
In certain programs, you may need to select Advanced before you can select Print
Settings. For more information about printer settings, click the ? button.
7. Choose any other printing options you may need from the pop-up menu. See
your on-screen User’s Guide for details.
8. Click the Advanced button to change additional settings.
Note:
For more information on advanced settings click ?.
9. Click Print.
26 Printing From Your Computer
10. To monitor the progress of your print job, click the printer icon in the
dock (or click the Print Center icon and double-click Stylus CX8400 on
the next screen).
Pause or resume printing
Cancel
printing
Selectthe
print job
Selecting the Correct Paper Type
Select the correct Type (see page 24) or Media Type (see page 26) setting in your
printer software. This tells the CX8400 Series what kind of paper you’re using, so
the ink coverage can be adjusted accordingly.
For this paper
Select this setting
Plain paper
Plain Paper/Bright White Paper
Epson Bright White Paper
Epson Presentation Paper Matte
Epson Ultra Premium Photo Paper Glossy
Epson Premium Photo Paper Glossy
Epson Photo Paper Glossy
Ultra Premium Photo Paper Glossy
Premium Photo Paper Glossy
Photo Paper Glossy
Epson Premium Photo Paper Semi-gloss
Premium Photo Paper Semi-Gloss
Premium Presentation Paper Matte
Epson Premium Presentation Paper Matte
Epson Premium Presentation Paper Matte
Double-sided
Epson Photo Quality Self-adhesive Sheets
Epson Iron-on Cool Peel Transfer Paper
Envelopes
Envelope
Selecting the Correct Paper Type 27
Scanning a Document or Photo
You can use your Epson Stylus CX8400 Series all-in-one to scan a photo or
document and save it on your computer or other device.
You can even restore and correct photographs as you scan (see page 29).
The Epson Scan software provides three scanning modes:
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Full Auto Mode scans quickly and easily using automatic settings.
Home Mode previews your image and provides preset options for scanning.
Professional Mode previews your image and provides a full array of tools.
Note:
For detailed scanning instructions, see the on-screen User’s Guide.
Basic Scanning
You can scan from any TWAIN-compliant application—such as ArcSoft
PhotoImpression™—using Epson Scan. Or you can start Epson Scan directly
from your computer and save your image to a file.
1. Open the document cover and place your original face-down on the glass, in
the front right corner, as shown on page 9.
2. Close the cover gently so you don’t move the original.
3. Do one of the following to start Epson Scan:
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■
■
Windows:
Double-click the EPSON Scan icon on your desktop.
Macintosh:
Double-click EPSON Scan in the Applications folder.
If you are scanning from an application, start your application. Then
open the File menu, choose Import or Acquire, and select Epson Stylus
CX8400 Series.
28 Scanning a Document or Photo
You see the Epson Scan standby window:
4. If the Mode setting in the upper right corner
is set to Full Auto Mode, click the Scan
button.
If you are in Home or Professional Mode,
you see a different Epson Scan settings
window. (You can change the mode using the
Mode selector in the upper right corner.)
5. If you want to restore faded color in a photo
or make other corrections, click Customize.
Then follow the instructions below.
6. Click OK. The image is scanned and you see
its icon in Windows Explorer or Macintosh Finder.
Restoring and Correcting Photos
You can automatically transform a faded, dusty, or badly exposed color photo into
one with true-to-life color and sharpness as you scan. Use the Color Restoration
and Dust Removal options in Epson Scan’s Full Auto Mode. In Home and
Professional Mode, you can also select Backlight Correction to remove shadows
from images with too much background light.
Automaticallyorients
your photos based
on detected faces,
the sky, etc. If your
photo is not oriented
correctly, turn off
Auto Photo
Full Auto Mode
Click the Customize button,
click Dust Removal and/or
Color Restoration, click
OK, and click Scan.
Orientation and try
again.
Note:
For more information, see the on-screen User’s Guide. You can also click Help on the
Epson Scan screen for information about all the available settings.
Restoring and Correcting Photos 29
Maintaining Your All-in-One
Follow the instructions in this chapter for checking and cleaning the print head
nozzles and replacing ink cartridges. To align the print head, if necessary, see your
on-screen User’s Guide.
Checking the Print Head Nozzles
If your printouts are faint or have gaps in them, some of the nozzles in the print
head may be clogged or ink may be running low in one or more of the ink
cartridges. Follow the steps below to check the print head nozzles.
1. Load letter-size paper in the sheet feeder.
2. Press Setup.
3. Press l or r to select Maintenance,
then press OK.
4. Select Nozzle Check and press OK.
5. Press x Start.
6. Check the nozzle check pattern that prints to see if there are gaps in the lines.
Nozzles are clean
Nozzles need cleaning
7. If there are no gaps, press OK.
If there are gaps or the pattern is faint, press x Start to clean the print head
(see page 31).
30 Maintaining Your All-in-One
Cleaning the Print Head
If print quality has declined and the nozzle check pattern indicates clogged
nozzles, you can clean the print head. Print head cleaning uses ink, so clean it only
if necessary.
Note:
You cannot clean the print head if an ink cartridge is expended or low. You must replace
the cartridge first (see page 33).
1. Load letter-size paper in the sheet feeder
(see page 5).
2. Press Setup.
3. Press l or r to select Maintenance and press OK.
4. Press d to select Head Cleaning and press OK.
5. Press x Start.
Cleaning lasts around 1 minute. When it’s finished, you see a message on the
display screen.
Caution:
Never turn off the CX8400 Series during head cleaning or you may damage it.
6. Press x Start to run a nozzle check (as described on page 30) to verify that
the print head is clean.
7. If there are still gaps or lines, or the test patterns are faint, run another
cleaning cycle and check the nozzles again.
Note:
If you don’t see any improvement after cleaning the print head two times, turn off your
CX8400 Series and wait at least six hours to let any dried ink soften. Then try printing
again.
If you do not use your CX8400 Series often, it is a good idea to print a few pages at least
once a month to maintain good print quality.
Cleaning the Print Head 31
Checking Ink Levels
You can check ink levels any time using the LCD display screen.
Note:
You cannot print or copy when an ink cartridge is expended even if the other cartridges
are not expended. Replace any expended cartridges before printing or copying.
1. Press Setup.
2. Press l or r to select Ink Levels and press OK.
A cartridge marked with an ! is getting low on ink.
See page 33 to replace the cartridge, if you like.
3. Press Back as necessary to return to the main
screen.
A window may also appear on your computer screen when you try to print when
ink is low. This window can optionally display ink offers and other updates
retrieved from an Epson website. On a Windows computer that is connected to
the Internet, you may see a screen asking if you want to receive these Epson offers
the first time you try to print when ink is low. Click Accept or Decline.
Note:
To disable checking for ink offers or updates from Epson, see the instructions in your
on-screen User’s Guide.
Purchasing Epson Ink Cartridges
You can purchase genuine Epson ink and paper from Epson Supplies Central at
also purchase supplies from an Epson authorized reseller. To find the nearest one,
call 800-GO-EPSON (800-463-7766).
Use the following list when you order or purchase new ink cartridges:
■
■
■
■
69 Black or 68 High Capacity Black
69 Cyan
69 Magenta
69 Yellow
32 Maintaining Your All-in-One
Note:
We recommend that you use genuine Epson cartridges and do not refill them. The use
of other products may affect your print quality and could result in printer damage.
Yields vary considerably based on images printed, print settings, paper type, frequency
of use, and temperature. For print quality, a small amount of ink remains in the cartridge
after the “replace cartridge” indicator comes on.
For best printing results, use up a cartridge within six months of opening the package.
Replacing Ink Cartridges
Make sure you have a new ink cartridge before you begin. You must install new
cartridges immediately after removing the old ones.
Caution:
Do not open ink cartridge packages until you are ready to install the ink. Cartridges are
vacuum packed to maintain reliability.
Note:
Leave the expended cartridge installed until you have obtained a replacement, or the ink
remaining in the print head nozzles may dry out.
1. Turn on the CX8400 Series.
2. If an ink cartridge is low or expended, you see a
message on the CX8400 Series display screen. Note
which cartridges need to be replaced and press OK.
If a cartridge is expended, you must replace it to be
able to print. If a cartridge is low, you can continue
printing until a cartridge needs replacement.
If you’re replacing a cartridge before you see a
message on the CX8400 Series display screen, press Setup, select
Maintenance, and press OK. Then select Change Ink Cartridge and press
OK.
Replacing Ink Cartridges 33
3. Open the scanner, and open the cartridge cover.
4. Squeeze the tab on the cartridge and lift it up. Dispose of it
carefully. Do not take the used cartridge apart or try to refill
it.
Warning:
If ink gets on your hands, wash them thoroughly with soap and
water. If ink gets into your eyes, flush them immediately with
water. Keep ink cartridges out of the reach of children.
5. Before you open the new cartridge package, shake it four or
five times. Then remove it from the package.
Caution:
Do not touch the green chip on the front of the cartridge. This can damage the ink
cartridge.
6. Remove the yellow tape from the bottom of
the ink cartridge.
Caution:
Do not remove any other labels or seals, or ink
may leak.
34 Maintaining Your All-in-One
7. Insert the new ink cartridge into the holder and push it down until it clicks
into place.
8. Once you replace all the cartridges that need replacing, close the cartridge
cover and push it down until it clicks into place.
9. Close the scanner.
10. Press OK to begin charging the ink. This takes
about 2 minutes. When you see a completion
message on the display screen, ink charging is
finished.
Caution:
Never turn off the CX8400 Series while ink is
charging or you’ll waste ink. If you see an ink
replacement message on the display screen, press
OK and press down all the cartridges securely.
Note:
If you replaced a cartridge while copying a document or photo, cancel printing and
make sure your original is still placed correctly on the document table. Then copy
your original again.
If you remove an expended ink cartridge or a cartridge after the low ink message
appears, you cannot reinstall and use the cartridge.
Replacing Ink Cartridges 35
Solving Problems
If you have a problem with your CX8400 Series, check the messages on the display
screen to diagnose the cause.
You can also check “Problems and Solutions” on page 38 for basic troubleshooting
suggestions, or double-click the User’s Guide icon on your computer desktop for
more detailed help.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website for
free updates to your CX8400 Series software. Open your on-
screen User’s Guide and select Download the Latest Software or
visit Epson’s support website at epson.com/support (U.S.)
or epson.ca (Canada).
With Windows, you can select Driver Update on the Maintenance tab in the
printer settings window. You can also click Start or , select Programs or All
Programs, select EPSON, and click Epson Stylus CX8400 Series Driver
Update. Also select EPSON Scan and click Epson Stylus CX8400 Series
Scanner Driver Update.
36 Solving Problems
Error Indicators
Follow the instructions on the display screen to solve most common problems.
If you see one of the error messages below, follow the steps here to proceed.
LCD display screen
message
Problem and solution
A printer error has
occurred. See your
documentation.
Turn the CX8400 Series off, make sure no paper is
jammed inside (see page 38), and turn it back on. If the
error is not resolved, contact Epson for help (see
page 39).
A scanner error has
occurred. See your
documentation.
Turn the CX8400 Series off and then back on. If the error
is not resolved, contact Epson for help (see page 39).
Waste ink pad in the
printer is saturated.
Parts inside the CX8400 Series are at the end of their
service life. Contact Epson for help (see page 39).
Cannot recognize ink
cartridges.
Press OK and make sure the cartridges are installed
correctly (see page 33).
Data error. The
document cannot be
printed.
The CX8400 Series cannot print from the connected
camera due to a problem with the camera. Check your
camera for the problem.
Data error. The
document may not be
printed correctly.
A photo you’re printing from a connected camera has a
problem. Check your camera and the photo you’re trying
to print.
Cannot recognize the
memory card or disk.
The memory card is not inserted correctly or there is a
problem with the card. Remove it and check the card (see
page 15).
Note:
If you need to adjust the brightness of the display screen, press Setup, select
Maintenance, select LCD Brightness, and press u for a lighter screen and d for a
darker screen.
Error Indicators 37
Problems and Solutions
Check the solutions below if you’re having trouble using your CX8400 Series.
Printing and Copying Problems
■
Make sure your original is positioned in the front right corner of the glass. If
the edges are cropped, move your original away from the edges slightly.
■
Make sure your paper is loaded short edge first and is positioned against the
right side with the edge guide against its left side. Don’t load paper above the
arrow mark inside the edge guide.
■
Make sure the paper size settings are correct for the paper you loaded.
Paper Feeding Problems
■
If paper doesn’t feed, remove it from the sheet feeder. Flip through the stack to
separate the sheets a little. Then reload the paper against the right side, and
slide the left edge guide against the paper (but not too tightly).
■
Do not load too many sheets at once. Load up to 20 sheets of photo paper, 80
of matte, or 120 sheets of plain paper. Load other special papers one sheet at a
time.
■
■
Do not load paper with holes punched in it.
If paper is jammed, follow these steps:
1. Gently pull out jammed paper from the output tray or sheet feeder.
2. If paper is stuck inside, turn off the CX8400 Series.
3. Open the scanner, remove the jammed paper and torn pieces, close the
scanner, and turn the CX8400 Series back on.
Print Quality Problems
If you have any problems with the copy or print quality, try these solutions:
■
Make sure the document is placed flat against the document table glass and
the CX8400 Series is not tilted or placed on an uneven surface.
■
Load the paper printable side up (usually the whiter, brighter, or glossy side).
38 Solving Problems
■
■
Make sure your paper isn’t damp or curled.
Use a support sheet with special paper or load your paper one sheet at a time.
Remove sheets from the output tray so not too many collect at a time.
■
■
■
Make sure the type of paper you loaded matches the paper size and paper type
settings on the control panel or in your printer software (see page 27).
For the best print quality, use Epson special paper (see page 7) and genuine
Epson ink cartridges (see page 32).
If you notice light or dark bands across your printouts or they are too faint,
you may need to clean the print head (see page 31). This unclogs the nozzles
so they can deliver ink properly. Run a nozzle check as described on page 30
to see if the print head needs cleaning.
■
■
Clean the print head as described on page 31.
If you notice jagged vertical lines, you may need to align the print head. See
your User’s Guide for instructions.
■
■
The ink cartridges may be low on ink. Check your cartridge status (see
page 32) and replace cartridges, if necessary (see page 33).
If a dotted line appears in the image, clean the document table glass with a
soft, dry, lint-free cloth (paper towels are not recommended), or use a small
amount of glass cleaner on a soft cloth, if necessary. Do not spray glass cleaner
directly on the glass.
Where To Get Help
Epson Technical Support
Epson provides these technical support services:
Internet Support
Visit Epson’s support website at epson.com/support and select your product for
solutions to common problems. You can download drivers and documentation,
get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Where To Get Help 39
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■
■
■
■
■
Product name (Epson Stylus CX8400 Series)
Product serial number (located on the label in back)
Proof of purchase (such as a store receipt) and date of purchase
Computer configuration
Description of the problem
Then call:
■
■
U.S.: (562) 276-4382, 6 AM to 6 PM, Pacific Time, Monday through Friday.
Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through
Friday.
Toll or long distance charges may apply.
Purchase Supplies and Accessories
You can purchase genuine Epson ink and paper at Epson Supplies Central at
also purchase supplies from an Epson authorized reseller. To find the nearest one,
call 800-GO-EPSON (800-463-7766).
Other Software Technical Support
ArcSoft PhotoImpression
Phone: (510) 440-9901
40 Solving Problems
Notices
Important Safety Instructions
Before using your Epson Stylus CX8400 Series all-in-one, read and follow these safety
instructions:
■
■
■
Be sure to follow all warnings and instructions marked on the CX8400 Series.
Use only the type of power source indicated on the CX8400 Series label.
Use only the power cord that comes with the CX8400 Series. Use of another cord
may cause fires or shock. Do not use the cord with any other equipment.
■
■
■
Place the CX8400 Series near a wall outlet where the plug can be easily unplugged.
Do not let the power cord become damaged or frayed.
If you use an extension cord with the CX8400 Series, make sure the total ampere
rating of the devices plugged into the extension cord does not exceed the cord’s
ampere rating. Also, make sure the total ampere rating of all devices plugged into the
wall outlet does not exceed the wall outlet’s ampere rating.
■
■
Avoid locations that are subject to rapid changes in heat or humidity, shocks or
vibrations, or dust.
Leave enough room around the CX8400 Series for sufficient ventilation. Do not
block or cover openings in the CX8400 Series case or insert objects through the slots.
■
■
Do not place the CX8400 Series near a radiator or heating vent or in direct sunlight.
Place the CX8400 Series on a flat, stable surface that extends beyond its base in all
directions. It will not operate properly if it is tilted or at an angle.
■
■
Make sure the back of the CX8400 Series is at least 4 inches (10 cm) away from the
wall.
Do not open the scanner section while the CX8400 Series is copying, printing, or
scanning.
■
■
Do not spill liquid on the CX8400 Series.
Except as specifically explained in your documentation, do not attempt to service the
CX8400 Series yourself.
Notices 41
■
■
Unplug the CX8400 Series and refer servicing to qualified service personnel under the
following conditions: if the power cord or plug is damaged; if liquid has entered the
product; if the product has been dropped or the case damaged; if the product does not
operate normally or exhibits a distinct change in performance. Adjust only those
controls that are covered by the operating instructions.
When storing or transporting the CX8400 Series, do not tilt it, stand it on its side, or
turn it upside down; otherwise ink may leak from the cartridges.
Ink Cartridge Safety Instructions
■
Keep ink cartridges out of the reach of children and do not drink the ink.
■
Be careful when you handle used ink cartridges; there may be ink remaining around
the ink supply port. If ink gets on your skin, wash it off with soap and water. If it gets
in your eyes, flush them immediately with water.
■
■
Do not put your hand inside the CX8400 Series or touch any cartridges during
printing.
Install a new ink cartridge immediately after removing an expended one. Leaving
cartridges uninstalled can dry out the print head and may prevent the CX8400 Series
from printing.
■
If you remove an ink cartridge for later use, protect the ink supply area from dirt and
dust and store it in the same environment as the CX8400 Series. Note that there is a
valve in the ink supply port, making covers or plugs unnecessary, but care is needed to
prevent the ink from staining items that the cartridge touches. Do not touch the ink
cartridge ink supply port or surrounding area.
LCD Display Screen Safety
■
Use only a dry, soft cloth to clean the LCD display screen. Do not use liquid or
chemical cleansers.
■
If the LCD display screen is damaged, contact Epson. If the liquid crystal solution
gets on your hands, wash them thoroughly with soap and water. If the liquid crystal
solution gets into your eyes, flush them immediately with water. If discomfort or
vision problems remain after a thorough flushing, see a doctor immediately.
42 Notices
FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio or
television reception. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause interference to radio and television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
■
■
■
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
■
Consult the dealer or an experienced radio/TV technician for help.
WARNING
The connection of a non-shielded equipment interface cable to this equipment will
invalidate the FCC Certification of this device and may cause interference levels which
exceed the limits established by the FCC for this equipment. It is the responsibility of the
user to obtain and use a shielded equipment interface cable with this device. If this
equipment has more than one interface connector, do not leave cables connected to
unused interfaces. Changes or modifications not expressly approved by the manufacturer
could void the user’s authority to operate the equipment.
For Canadian Users
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Notices 43
Declaration of Conformity
According to 47CFR, Part 2 and 15 for: Class B Personal Computers and Peripherals;
and/or CPU Boards and Power Supplies used with Class B Personal Computers:
We:
Located at:
Epson America, Inc.
MS 3-13
3840 Kilroy Airport Way
Long Beach, CA 90806
Telephone: (562) 290-5254
Declare under sole responsibility that the product identified herein, complies with 47CFR
Part 2 and 15 of the FCC rules as a Class B digital device. Each product marketed is
identical to the representative unit tested and found to be compliant with the standards.
Records maintained continue to reflect the equipment being produced can be expected to
be within the variation accepted, due to quantity production and testing on a statistical
basis as required by 47CFR §2.909. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Trade Name:
Epson
Type of Product: Multifunction printer
Model:
C351A
44 Notices
Epson America, Inc. Limited Warranty
What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail purchaser
that the Epson printer covered by this limited warranty statement, if purchased and
operated only in the United States or Canada, will be free from defects in workmanship
and materials for a period of one (1) year from the date of original purchase. For warranty
service, you must provide proof of the date of original purchase.
What Epson Will Do To Correct Problems: Should your Epson printer prove defective
during the warranty period, please call the Epson ConnectionSM at (562) 276-4382 (U.S.)
or (905) 709-3839 (Canada) for warranty repair instructions and return authorization. An
Epson service technician will provide telephone diagnostic service to determine whether
the printer requires service. If service is needed, Epson will, at its option, exchange or
repair the printer without charge for parts or labor. If Epson authorizes an exchange for the
defective unit, Epson will ship a replacement printer to you, freight prepaid, so long as you
use an address in Canada or the U.S. (excluding Puerto Rico and U.S. Possessions).
Shipments to other locations will be made freight collect. You are responsible for securely
packaging the defective unit and returning it to Epson within five (5) working days of
receipt of the replacement. Epson requires a debit or a credit card number to secure the
cost of the replacement printer in the event that you fail to return the defective one. If your
printer is being repaired, Epson will direct you to send your printer to Epson or its
authorized service center, where the printer will be fixed and sent back to you. You are
responsible for packing the printer and for all costs to and from the Epson authorized
service center. When warranty service involves the exchange of the printer or a part, the
item replaced becomes Epson property. The replacement printer or part may be new or
refurbished to the Epson standard of quality, and, at Epson’s option, may be another
model of like kind and quality. Epson’s liability for replacement of the covered printer will
not exceed the original retail selling price of the covered printer. Exchange products and
parts assume the remaining warranty period of your original product covered by this
limited warranty.
What This Warranty Does Not Cover: This warranty covers only normal use in the
United States and Canada. Using this product for continuous production or similar high
duty purposes is not considered normal use; damage, maintenance or service from such use
will not be covered under this warranty. This warranty is not transferable. This warranty
does not cover any color change or fading of prints or reimbursement of materials or
services required for reprinting. This warranty does not cover damage to the Epson
product caused by parts or supplies not manufactured, distributed or certified by Epson.
This warranty does not cover ribbons, ink cartridges or third party parts, components, or
peripheral devices added to the Epson product after its shipment from Epson, e.g., dealer
or user-added boards or components. Epson is not responsible for warranty service should
the Epson label or logo or the rating label or serial number be removed or should the
product fail to be properly maintained or fail to function properly as a result of misuse,
Notices 45
abuse, improper installation, neglect, improper shipping, damage caused by disasters such
as fire, flood, and lightning, improper electrical current, software problems, interaction
with non-Epson products, or service other than by an Epson Authorized Servicer. If a
claimed defect cannot be identified or reproduced, you will be held responsible for the
costs incurred.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN
LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY,
NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. SOME
LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF
THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE
LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS
STATED HEREIN, ANY STATEMENT OR REPRESENTATIONS MADE BY ANY
OTHER PERSON OR FIRM ARE VOID. EXCEPT AS PROVIDED IN THIS
WRITTEN WARRANTY, NEITHER EPSON AMERICA, INC. NOR ITS
AFFILIATES SHALL BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR
DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY
TO USE THE EPSON PRODUCT, WHETHER RESULTING FROM BREACH OF
WARRANTY OR ANY OTHER LEGAL THEORY.
In Canada, warranties include both warranties and conditions.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, and
some jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitations and exclusions may not apply to you. This warranty
gives you specific legal rights and you may have other rights which vary from jurisdiction
to jurisdiction.
To find the Epson Authorized Reseller nearest you, visit our website at:
To find the Epson Customer Care Center nearest you, visit:
You can also write to:
Epson America, Inc., P.O. Box 93012, Long Beach, CA 90809-3012
46 Notices
Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, without the prior written permission of Seiko Epson Corporation. The information
contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other equipment.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or
third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result
of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to
this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s
operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or
Epson Approved Products by Seiko Epson Corporation.
Responsible Use of Copyrighted Materials
Epson encourages each user to be responsible and respectful of the copyright laws when using any
Epson product. While some countries’ laws permit limited copying or reuse of copyrighted material
in certain circumstances, those circumstances may not be as broad as some people assume. Contact
your legal advisor for any questions regarding copyright law.
Trademarks
Epson and Epson Stylus are registered trademarks, Epson Exceed Your Vision is a logomark,
andUSB DIRECT-PRINT is a trademark of Seiko Epson Corporation.
Supplies Central and Epson Connection are service marks of Epson America, Inc.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
This information is subject to change without notice.
© 2008 Epson America, Inc. 3/08
Notices 47
CPD-23794R1
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