USER’S GUIDE
MFC-3420C
MFC-3820CN
ii
Safety precautions
To use the machine safely
Please refer to these instructions for later reference and before
attempting any maintenance.
WARNING
There are high voltage
Do not handle the plug with wet
hands. Doing this might cause
an electrical shock.
electrodes inside the machine.
Before you clean the machine
or clear a paper jam, make
sure you have unplugged the
telephoneline cordfirst andthe
power cord from the AC power
socket.
To prevent injuries, be careful not
to put your fingers on the area
shown in the illustration. Because
that part is extremely HOT after you
use your machine.
iii
To prevent injuries, be careful
not to put your hands on the
edge of the machine under the
scanner cover.
To prevent injuries, be careful
not to put your fingers in the
area shown in the illustration.
To prevent injuries, be careful
not to touch the area shaded in
the illustration.
To prevent injuries, be careful
not to touch the edge of the
metallic part shown in the
illustration.
To prevent injuries,
be careful not to put
your fingers in the
area shown in the
illustration.
iv
WARNING
■ When you move the machine, grasp the side handholds as
shown above. Do NOT carry the machine by holding it at the
bottom.
■ Use caution when installing or modifying telephone lines. Never
touch telephone wires or terminals that are not insulated unless
the telephone line has been disconnected at the wall socket.
Never install telephone wiring during a lightning storm. Never
install a telephone wall socket in a wet location.
■ This product must be installed near an socket that is easily
accessible. In case of emergencies, you must disconnect the
power cord from the socket in order to shut off power completely.
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety
precautions should always be followed to reduce the risk of
fire, electric shock and injury to persons, including the
following:
1. Do not use this product near water, for example, near a
bath tub, wash bowl, kitchen sink or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type)
during an electrical storm. There may be a remote risk of
electric shock from lightning.
3. Do not use the telephone to report a gas leak in the
vicinity of the leak.
SAVE THESE INSTRUCTIONS
v
Choosing a location
Place your machine on a flat, stable surface that is free of vibration
and shocks, such as a desk. Put the machine near a socket and a
standard, grounded AC power outlet. Choose a location where the
temperature remains between 10° and 35°C.
Caution
■ Avoid placing your machine in a high-traffic area.
■ Avoid placing your machine on the carpet.
■ Do not place near heaters, air conditioners, water, chemicals, or
refrigerators.
■ Do not expose the machine to direct sunlight, excessive heat,
moisture, or dust.
■ Do not connect your machine to electrical sockets controlled by
wall switches or automatic timers.
■ Disruption of power can wipe out information in the machine’s
memory.
■ Do not connect your machine to electrical sockets on the same
circuit as large appliances or other equipment that might disrupt
the power supply.
■ Avoid interference sources, such as speakers or the base units
of cordless phones.
vi
Quick Reference Guide
Sending faxes
Storing numbers
Storing Speed-Dial numbers
Automatic Transmission
1
2
Press Menu/Set, 2, 3, 1.
Using the dial pad, enter a
two-digit Speed-Dial
location number, and then
press Menu/Set.
Enter a number (up to 20
digits), and then press
Menu/Set.
Enter a name up to 15
characters (or leave it
blank), and then press
Menu/Set.
1
2
3
4
If it is not illuminated in
green, press
(Fax).
Load your document. (See
2-1.)
3
4
Enter the fax number using
Speed-Dial, Search or the
dial pad.
Press Mono Start or
Colour Start.
5
Press Stop/Exit.
Receiving faxes
Select Receive Mode
1
2
Press Menu/Set, 0, 1.
Press or to select
Fax Only, Manual,
Fax/Telor External
TAD, and then press
Menu/Set.
vii
Dialling operations
Speed-Dialling
Making copies
Single copy
1
2
3
If it is not illuminated in
1
2
Press
(Copy) to
green, press
(Fax).
illuminate it in green.
Load your document. (See
2-1.)
Load your document. (See
2-1.)
3
Press Mono Start or
Colour Start.
Press Search/Speed Dial
,
press #, and then press the
two-digit Speed-Dial
number.
Sorting multiple copies
(Using the ADF)
4
Press Mono Start or
Colour Start.
1
Press
(Copy) to
Using Search
illuminate it in green.
1
If it is not illuminated in
green, press (Fax).
Press Search/Speed Dial
and then enter the first letter
of the name you’re looking
for.
2
3
Load your document in the
ADF.
Use the dial pad to enter the
number of copies you want
(up to 99).
2
,
4
5
Press Options.
Press
Stack/Sort, and then
press Menu/Set.
Press
Sort, and then press
Menu/Set.
Press Mono Start or
Colour Start.
or
select
3
4
Press
or
search the
memory.
Press Mono Start or
Colour Start.
6
7
or
select
viii
Table of Contents
Connecting an external telephone answering
Recording outgoing message (OGM) on
If you are installing the machine to work
ix
Setting Tone or Pulse dialling mode
Reception into memory (Not available for colour fax
x
To enable the machine to work with BT Callsign
(Only with your external phone) .......................5-13
Cancelling a job while scanning, dialling and
sending the document.......................................... 6-11
xi
Delayed Batch Transmission
(Not available for colour faxes).............................6-15
Setup for Polled Transmit (Standard)
(Not available for colour faxes).............................6-15
Setup for Polled Transmit with Secure Code
(Not available for colour faxes).............................6-16
xii
®
International ENERGY STAR Compliance
Statement .............................................................12-1
Document is jammed in the top of
the ADF unit......................................................13-4
Paper is jammed inside the front of
the machine......................................................13-5
xiv
xv
Introduction
1
Using this Guide
Thank you for buying a Brother Multi-Function Center (MFC). Your
machine is simple to use, with LCD screen instructions to guide you
through programming it. You can make the most of your machine by
viewing through this Guide.
Finding information
All the chapter headings and subheadings are listed in the Table of
Contents. You will be able to find information about a specific feature
or operation by checking the Index at the back of this Guide.
Symbols used in this Guide
Throughout this Guide you’ll see special symbols alerting you to
important warnings, notes and actions. To make things clearer and
to help you press the correct keys, we used special fonts and added
some of the messages that will appear in the LCD.
Bold
Bold typeface identifies specific keys on the
machine control panel.
Italics
Italicized typeface emphasizes an important point
or refers you to a related topic.
Courier New Courier New type face identifies the messages on
the LCD of the machine.
Warnings inform you what to do to avoid possible personal
injury.
Cautions specify procedures you must follow or avoid to
prevent possible damage to the machine.
Notes tell you how you should respond to a situation that may
arise or give tips about how the current operation works with
other features.
Improper Setup alerts you to devices and operations that are not
compatible with the machine.
INTRODUCTION 1 - 1
Copy keys
Mode keys:
1
4
(Temporary settings):
Fax
Options
Lets you access Fax mode.
You can quickly and easily select
temporary settings for copying.
Copy
Quality
Lets you access Copy mode.
Use this key to temporarily change
the quality for Copying.
Scan
Enlarge/Reduce
Lets you enlarge or reduce copies
depending on the ratio you select.
Lets you access Scan mode.
Stop/Exit
5
6
Fax and telephone keys:
2
Stops an operation or exits from the
menu.
Fax Resolution
Sets the resolution when yousend a
fax.
Mono Start
Redial/Pause
Lets you start sending faxes or
making copies in black and white.
Redials the last number you called.
It also inserts a pause in auto dial
numbers.
Also lets you start a scanning
operation. (Colour or mono,
depending on the scanning setting
on your PC)
Tel/R
This key is used to havea telephone
conversation having picked up the
external handset in F/T
Colour Start
pseudo-ringing etc. Also, use this
key to transfer a call to another
extension when it is connected to a
PABX.
Lets you start sending faxes or
making copies in full colour.
Also lets you start a scanning
operation. (Colour or mono,
depending on the scanning setting
on your PC)
Dial Pad
3
Use these keys to dial telephone
and fax numbers and as a keyboard
for entering information into the
machine.
Power Save
You can turn the machine to power
save condition.
7
The # key lets you temporarily
switch the dialling mode during a
telephone call from Pulse to Tone.
INTRODUCTION 1 - 3
Navigation keys:
Menu/Set
8
Lets you access the Menu to
program and store your settings in
the machine.
When using the speaker or during
ringing in fax mode, you can press
these keys to adjust the volume.
Search/Speed Dial
Lets you look up numbers that are
stored in the dialling memory. It also
lets you dial stored numbers by
pressing # and a two-digit number.
Press to scroll backward to a menu
selection.
or
Press to scroll through the menus
and options.
Also, you can use these keys to do
a numeral search for the names of
stored numbers in fax mode.
Liquid Crystal Display (LCD)
9
0
Displays messageson the screen to
help you set up and use your
machine.
Print keys
Job Cancel (MFC-3420C only)
Clears data from the printer
memory.
Ink
Lets you clean the print heads,
replace an ink cartridge and check
the available ink volume.
Photo Key: (MFC-3820CN only)
PhotoCapture
A
Lets you access the PhotoCapture
Center.
1 - 4 INTRODUCTION
Turning the machine to Power Save condition
When the machine is idle, you can turn it to Power Save condition by
pressing the Power Save key. In Power Save mode, the machine
will receive telephone calls, and also receive faxes in Fax Only,
Fax/Telor External TADmode. The delayed faxes that have
been set up will be sent. You can even retrieve faxes using Remote
Retrieval if you are away from your machine. If you want to do other
operations, you must turn the machine back on.
Turning the machine to Power Save condition
Press and hold down the Power Save
key until the LCD shows:
Shutting Down
The LCD light will turn off.
Turning the machine to Power Save condition off
Press and hold down the Power Save
key until the LCD shows:
Please Wait
The LCD will show the date and time (Fax mode).
Even if you turned the machine off, it will periodically clean the
print head to preserve print quality.
If you unplug the AC power cord, no machine operations will be
available.
You can turn the machine Off by customizing the Power Save
key as shown next page. In this Off mode, no machine operation
The external telephone is always available.
INTRODUCTION 1 - 5
P. Save Setting
Receive Mode Available Operations
Fax Receive:On Fax Only
Fax Receive, Fax Detect, Delayed Fax,
Remote Fax Option, Remote Retrieval:
(default)
Fax/Tel
■
You cannot receive fax with
External TAD
Mono Start or Colour Start.
■
Delayed Fax and Remote Fax
Option should be set before you
switch off the machine.
Manual
Delayed Fax, Fax Detect:
■
You cannot receive fax with
Mono Start or Colour Start.
■
Delayed Fax should be set before
you switch off machine.
Fax Receive:Off
—
No machine operations will be
available.
1 - 6 INTRODUCTION
About fax machines
Fax tones and handshake
When someone is sending a fax, the machine sends fax calling tones
(CNG tones). These are quiet, intermittent beeps every 4-seconds.
You’ll hear them after you dial and press Mono Start or
Colour Start and they will continue for about 60 seconds after
dialling During that time, the sending machine must begin the
“handshake”, or connection, with the receiving machine.
Each time you use automatic procedures to send a fax, you are
sending CNG tones over the phone line. You’ll soon learn to listen for
these quiet beeps each time you answer a phone on your fax line, so
you will know if you are receiving a fax message.
The receiving fax responds with fax receiving tones, which are loud,
chirping sounds. A receiving fax chirps for about 40 seconds over the
phone line, and the LCD shows Receiving.
If your machine is set to the Fax Onlymode, it will answer every call
automatically with fax receiving tones. If the other person hangs up,
your machine will continue to send the “chirps” for about 40 seconds,
and the LCD continues to show Receiving. To cancel receiving,
press Stop/Exit.
The fax ‘handshake’ is the time in which the sending machine’s CNG
tones and the receiving machine’s “chirps” overlap. This must be for
at least 2 to 4 seconds, so both machines can understand how each
is sending and receiving the fax. The handshake cannot begin until
the call is answered, and the CNG tones only last for about 60
seconds after the number is dialled. So it is important for the
receiving machine to answer the call in as few rings as possible.
When you have an external Telephone Answering Device (TAD)
on your fax line, your TAD will decide the number of rings before
the call is answered.
Pay special attention to the directions for connecting a TAD in
INTRODUCTION 1 - 7
ECM (Error Correction Mode)
The Error Correction Mode (ECM) is a way for the machine to check
a fax transmission while it is in progress. If the machine detects
errors during fax transmission, it resends the pages of the fax that
had an error. ECM transmissions are only possible between fax
machines that both have this feature. If they do, you may send and
receive fax messages that are continuously being checked by the
machine.
Your machine must have enough memory for this feature to work.
1 - 8 INTRODUCTION
Connecting an external telephone answering
device (TAD)
Sequence
You may choose to connect an answering device. However, when
you have an external TAD on the same telephone line as the
machine, the TAD answers all calls and the machine “listens” for fax
calling (CNG) tones. If it hears them, the machine takes over the call
and receives the fax. If it doesn’t hear CNG tones, the machine lets
the TAD continue playing your outgoing message so your caller can
leave you a voice message.
The TAD must answer within four rings (the recommended setting is
two rings). The machine cannot hear CNG tones until the TAD has
answered the call, and with four rings there are only 8 to 10 seconds
of CNG tones left for the fax “handshake”. Make sure you carefully
follow the instructions in this guide for recording your outgoing
message. We do not recommend using the toll saver feature on your
external answering machine if it exceeds five rings.
1 - 10 INTRODUCTION
If you do not receive all your faxes, reduce the Ring Delay
setting on your external TAD.
Unless you are using Distinctive Ring, do not connect a
TAD elsewhere on the same phone line.
TAD
TAD
(Example for the U.K.)
When the TAD is in use, the LCD shows Telephone.
INTRODUCTION 1 - 11
Connections
The external TAD must be connected as shown above.
1
Set your external TAD to one or two rings. (The machine’s Ring
Delay setting does not apply.)
2
3
4
Record the outgoing message on your external TAD.
Set the TAD to answer calls.
Set the Receive Mode to External TAD.
Recording outgoing message (OGM) on an external TAD
Timing is important in recording this message. The message sets up
the ways to handle both manual and automatic fax reception.
1
Record 5 seconds of silence at the beginning of your message.
(This allows your machine time to listen for the fax CNG tones
of automatic transmissions before they stop.)
2
3
Limit your speaking to 20 seconds.
End your 20-second message by giving your Fax Receive Code
for people sending manual faxes. For example:
“After the beep, leave a message or send a fax by pressing
51 and Start.”
We recommend beginning your OGM with an initial 5-second
silence because the machine cannot hear fax tones over a
resonant or loud voice. You may try omitting this pause, but if your
machine has trouble receiving, then you must re-record the OGM
to include it.
1 - 12 INTRODUCTION
Using extension telephones (For U.K. only)
It may be that your premises are already wired with parallel extension
telephones, or you intend to add extension telephones to your line,
in addition to your machine. While the simplest arrangement is
straightforward parallel connection, there are some reasons as to
why this arrangement will cause unsatisfactory service, the most
obvious of which is inadvertent interruption of a facsimile
transmission by someone picking up an extension telephone in order
to make an outgoing call. Additionally, fax receive code may not
operate reliably in such a simple configuration.
This machine may also be set to make a delayed transmission (i.e. a
transmission at a pre-set time). This pre-set job may coincide with
someone picking up an extension handset.
Such problems can easily be eliminated however, if you arrange
modification of your extension wiring circuit, such that extension
devices are connected “downstream” of your machine, in a
master/slave configuration (see fig. 2 on next page). In such a
configuration, this machine can always detect whether a telephone
is in use, thus it will not attempt to seize the line during that time. This
is known as “telephone off-hook detection.”
The inadvisable configuration is shown in figure 1 on the next page,
and the recommended master/slave configuration is shown in figure
2.
This new connection configuration can be arranged by contacting
BT, Kingston upon Hull Telecommunications, your PABX maintainer
or a qualified telephone installation company as appropriate. Simply
explained, the extension telephone circuit should be terminated on a
normal modular plug (BT 431A style), which in turn should be
inserted into the modular socket of the white “T”-shaped connector
provided as part of the line cord assembly.
INTRODUCTION 1 - 13
EXTENSION
SOCKET
EXTENSION
SOCKET
MASTER
SOCKET
INCOMING
LINE
FAX
INADVISABLE CONNECTION OF EXTENSION SOCKETS
Fig. 1.
DISCONNECT
EXTENSION
SOCKET
EXTENSION
SOCKET
MASTER
SOCKET
INCOMING
LINE
FAX
FAX MACHINE MUST BE PLUGGED
INTO MASTER SOCKET
RECOMMENDED CONNECTION OF EXTENSION SOCKETS
Fig. 2.
These phones are now connected as external devices as per
the T-connector.
1 - 14 INTRODUCTION
Multi-line connections (PBX)
Most offices use a central telephone system. While it is often
relatively simple to connect the machine to a key system or a PBX
(Private Branch Exchange), we suggest that you contact the
company that installed your telephone system and ask them to
connect the machine for you. It is advisable to have a separate line
for the machine. You can then leave the Receive Mode set to Fax
Only to receive faxes any time of the day or night.
If the machine is to be connected to a multi-line system, ask your
installer to connect the unit to the last line on the system. This
prevents the unit from being activated each time a telephone call is
received.
If you are installing the machine to work with a PBX
1
It is not guaranteed that the unit will operate properly under all
circumstances with a PBX. Any cases of difficulty should be
reported first to the company that handles your PBX.
2
If all incoming calls will be answered by a switchboard operator,
it is recommended that the Receive Mode be set to Manual. All
incoming calls should initially be regarded as telephone calls.
Custom features on your phone line
If you have Voice Mail, Call Waiting, Call Waiting/Caller ID,
RingMaster, an answering service, an alarm system or other custom
feature on one phone line it may create a problem with the operation
of your machine. (and Custom features on a single line. on page
13-9.)
INTRODUCTION 1 - 15
Loading documents and
paper
2
Load documents
You can send a fax, copy and scan from the ADF (automatic
document feeder) or from the scanner glass.
Using the automatic document feeder (ADF)
The ADF can hold up to 20 pages and feeds each sheet individually.
Use standard (80 g/m2) paper and always fan the pages before
putting them in the ADF.
Recommended environment
Temperature:
Humidity:
Paper:
20° C - 30° C
50% - 70%
80 g/m2 A4
DO NOT use paper that is curled, wrinkled, folded, ripped,
stapled, paper clipped, pasted or taped.
DO NOT use cardboard, newspaper or fabric. (To fax, copy or
page 2-3.)
■ Make sure documents written with ink are completely dry.
■ Documents to be faxed must be from 14.8 to 21.6 cm wide and
14.8 to 35.6 cm long.
2 - 1 LOADING DOCUMENTS AND PAPER
1
Unfold the ADF Document Support.
ADF Document
Support
2
3
Fan the pages well and stagger them at an angle. Make sure
you put the documents face up, top edge first in the ADF until
you feel them touch the feed roller.
Adjust the paper guides to fit the width of your documents.
Approx.10 mm Depth
DO NOT pull on the document while it is feeding.
To use the ADF, we recommend that the scanner glass must be
empty.
LOADING DOCUMENTS AND PAPER 2 - 2
Using the scanner glass
You can use the scanner glass to fax pages of a book or one page
at a time. Documents must be A4 size (21.6 to 29.7 cm).
To use the scanner glass, the ADF must be empty.
1
Lift the document cover.
Documents are
Face Down on the
Scanner Glass
2
3
Using the document guidelines on the left, center the document
face down on the scanner glass.
Close the document cover.
If the document is a book or is thick, do not slam the cover or
press on it.
2 - 3 LOADING DOCUMENTS AND PAPER
About paper
The print quality of your document can be affected by the kind of
paper you use in the machine.
To get the best print quality for the settings you’ve chosen, always
set the Paper Type to match the type of paper you load.
You can use plain paper, inkjet paper (coated paper), glossy paper,
transparencies and envelopes.
We recommend testing various paper types before purchasing large
quantities.
For best results, use the recommended paper.
When you print on inkjet paper (coated paper), transparencies
and glossy paper, be sure to select the proper media in the
“Basic” tab in the printer driver or in the Paper Type setting in the
menu (Menu/Set, 1, 2).
Also avoid stacking by removing each page after it exits the
machine to avoid smudging.
Handling and using special paper
■ Store paper in its original packaging, and keep it sealed. Keep the
paper flat and away from moisture, direct sunlight and heat.
■ The coated side of glossy paper is shiny. Avoid touching the
shiny (coated) side. Load glossy paper with the shiny side facing
up toward you.
■ Avoid touching either side of transparencies, because they
absorb water and perspiration easily, and this may cause
decreased output quality. Transparencies designed for laser
printers/copiers may stain your next document. Use only
transparencies recommended for inkjet printing.
LOADING DOCUMENTS AND PAPER 2 - 4
Paper capacity of the paper tray
Paper Type
Plain Paper
(Cut Sheet)
Paper Size
Number of sheets
100 of 80 g/m2
Letter, Executive,
A4, A5, A6, B5 (JIS)
up to 10 mm
Legal
50 of 80 g/m2
Inkjet Paper
Glossy Paper
Transparencies
Envelopes
Letter, A4
Letter, A4
Letter, A4
20
20
10
10
DL, COM-10, C5,
Monarch, JE4
Photo Card
102 mm X 152 mm
,
30
L(89 mm X 127 mm),
2L (127 mm x 178 mm)
Index Card
127 mm x 203 mm
30
* You can copy only on A4, A5 and Photo Card (102 mm X 152 mm)
paper.
* You can receive faxes only on A4 paper.
Paper specifications for the paper tray
Cut Sheet Paper Plain Paper: 64 to 120 g/m2
Inkjet Paper: 64 to 200 g/m2
Glossy Paper: Up to 220 g/m2
Index card: Up to 120 g/m2
Plain Paper: 0.08 to 0.15 mm
Inkjet Paper: 0.08 to 0.25 mm
Glossy Paper: Up to 0.25 mm
Envelopes: Up to 0.52 mm
Photo Card: Up to 0.42 mm
Index card: Up to 0.15 mm
Weight
Thickness
2 - 5 LOADING DOCUMENTS AND PAPER
Paper capacity of the output paper support
Output Paper
Support
Up to 50 sheets of 80 g/m2 (A4)
■ Transparencies and glossy paper must be
picked up from the output paper support one
page at a time to avoid smudging.
■ Legal cannot be stacked on the output paper
support.
Do not use paper or envelopes:
■ that are damaged, curled, wrinkled, or irregularly shaped
2 mm or
longer
2 mm or
longer
■ that are extremely shiny or highly textured
■ that were previously printed by a printer
■ that cannot be arranged uniformly when stacked
■ that are made with a short grain
Do not use envelopes:
■ that are of a baggy construction
■ that are embossed (have raised writing on them)
■ that have clasps on them
■ that are not sharply creased
■ that are preprinted on the inside
LOADING DOCUMENTS AND PAPER 2 - 6
Printable area
The printable area depends on the settings in the application you are
using. The figures below show the unprintable areas on cut sheet
paper and envelopes.
Cut Sheet Paper
Envelopes
3
4
3
4
1
1
2
2
■ unprintable area
Paper
Paper Size
1Top
2
Bottom 3Left
4Right
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
Cut Sheet A4
Fax
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
12 mm
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
Printer
Copy
Printer
Copy
Printer
A5
A6,
JIS_B5,
Exective
Letter,
Legal
Printer
3 mm
3 mm
6 mm
6 mm
Photo
Card
102 mm x
152 mm
Printer
Copy
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
3 mm
L, 2L
Printer
Printer
Index Card 127 mm x
203 mm
Envelopes DL, C5,
COM10,
Printer
10 mm
20 mm
3 mm
3 mm
Monarch,
JE4
2 - 7 LOADING DOCUMENTS AND PAPER
,
Printable area depends on the Printer driver settings.
The figures above are approximate and the printable area may
vary depending on the type of cut sheet paper you are using.
How to load paper and envelopes
To load paper or other media
1
Fan the stack of paper well to avoid paper jams and mis-feeds.
2
Press and slide the paper guide to fit the paper width.
Paper Guide
LOADING DOCUMENTS AND PAPER 2 - 8
3
Gently insert the paper.
Make sure the print side is towards you and the paper is below
the maximum paper mark.
Maximum Paper Mark
Print Side
Paper
To load glossy paper
1
2
Fan the stack of glossy paper well.
Put a sheet of plain paper in the paper tray first, and then put the
stack of glossy paper on top of it.
If the glossy sheets are ‘double-feeding’, put one sheet in the
paper tray at a time.
2 - 9 LOADING DOCUMENTS AND PAPER
To load envelopes
1
Before loading, press the corners and sides of the envelopes to
make them as flat as possible.
If the envelopes are ‘double-feeding’, put one envelope in the
paper tray at a time.
2
Press and slide the paper guide to fit the width of the envelopes.
Insert them into the paper tray with the address side toward you
and pointed in the direction below.
Maximum Paper Mark
Print Side
LOADING DOCUMENTS AND PAPER 2 - 10
On-screen programming
3
User-friendly programming
Your machine is designed to be easy to use with LCD on-screen
programming using the navigation keys. User-friendly programming
helps you take full advantage of all the menu selections your
machine has to offer.
Since your programming is done on the LCD, we have created
step-by-step on-screen instructions to help you program your
machine. All you need to do is follow the instructions as they guide
you through the menu selections and programming options.
Menu table
You can probably program your machine without the User’s Guide if
help you understand the menu selections and options that are found
in the machine’s programs.
You can program your machine by pressing Menu/Set,
followed by the menu numbers.
For example to set Fax Resolutionto Fine:
Press Menu/Set, 2, 2, 2 and
Press Menu/Set.
or
to select Fine.
Memory storage
If there is a power failure, you will not lose your menu settings
because they are stored permanently. Temporary settings (such as
Contrast, Overseas Mode, and so on) will be lost. You may also have
to reset the date and time.
3 - 1 ON-SCREEN PROGRAMMING
Navigation keys
*Access the menu
*Go to the next menu level
*Accept an option
*Scroll through the current
menu level
*Go back to the previous
menu level
*Exit the menu
You can access the menu mode by pressing Menu/Set.
When you enter the menu, the LCD scrolls.
Press 1 for General Setup menu
1.General Setup
—OR—
Press 2 for Fax menu
—OR—
2.Fax
Press 3 for Copy menu
3.Copy
Press 0 for Initial Setup
0.Initial Setup
You can scroll more quickly through each menu level by pressing the
arrow for the direction you want: or
.
Then set an option by pressing Menu/Set when that option appears
on the LCD.
The LCD will then show the next menu level.
Press
Press Menu/Set.
When you finish setting an option, the LCD shows Accepted.
Use to scroll backward if you passed your choices or want
to save keystrokes.
or
to scroll to your next menu selection.
ON-SCREEN PROGRAMMING 3 - 2
Press the Menu numbers.
(ex. Press 1, 2 for Paper Type)
—OR—
to
to
accept
exit
Select & Set
Select & Set
Main Menu
Submenu
Menu
Selections
Options
Descriptions
Page
1.General
Setup
1.Mode Timer
—
5 Mins
2 Mins
1 Min
30 Secs
0 Sec
Off
Sets the time to
return to Fax mode.
4-6
4-7
2.Paper Type
—
Plain
Sets the type of
paper in the paper
tray.
Inkjet
Glossy
(4-Coloror
3-Color)
Transprncy
3.Volume
1.Ring
High
Med
Low
Off
Adjusts the ring
volume.
4-8
4-8
4-9
2.Beeper
3.Speaker
High
Med
Low
Off
Adjusts the volume
level of the beeper.
High
Med
Low
Off
Adjusts the speaker
volume.
4.Clock
Change
—
—
To Summer Time Adjusts the
machine's clock by
4-9
To Winter Time
one hour for
summer/winter time.
5.P.Save
Fax Receive: Customizes the
4-10
Setting
Power Save key not
to receive fax in
Standby mode.
On
Off
The factory settings are shown in Bold.
3 - 3 ON-SCREEN PROGRAMMING
Press the Menu numbers.
(ex. Press 1, 2 for Paper Type)
—OR—
to
to
accept
exit
Select & Set
Select & Set
Main Menu
Submenu
Menu
Selections
Options
Descriptions
Page
2.Fax
1.Setup
Receive
(In Fax mode
only)
1.Ring Delay 01-04 (02)
(UK only)
Sets the number of
rings before the
machine answers in
Fax or Fax/Tel mode.
5-3
5-4
00-05 (02)
(Nordic
countries only)
2.F/T Ring
Time
70 Sec
40 Sec
30 Sec
20 Sec
Sets the
pseudo/double-ring
time in Fax/Tel
mode.
3.Fax Detect On
Off
Receives fax
messages without
pressing the Start
key.
5-5
5-8
4.Remote
On
You can answer all
calls at an extension
or external phone
and use codesto turn
the machine on or off.
You can personalize
these codes.
Code
( 51, #51)
Off
5.Auto
Reduction
On
Reduces the size of
incoming faxes.
5-6
5-9
Off
6.Memory
Receive
On
Automatically stores
any incoming faxes
in its memory if it runs
out of paper.
Off
7.Polling RX Standard
Secure
Sets up your
machine to poll
another fax machine.
5-10
Timer
The factory settings are shown in Bold.
ON-SCREEN PROGRAMMING 3 - 4
Press the Menu numbers.
(ex. Press 1, 2 for Paper Type)
—OR—
to
to
accept
exit
Select & Set
Select & Set
Main Menu
Submenu
Menu
Selections
Options
Descriptions
Page
2.Fax
(Continued)
2.Setup Send 1.Contrast
(In Fax mode
only)
Auto
Light
Dark
Changes the
lightness or darkness
of faxes you send.
6-6
6-7
2.Fax
Resolution
Standard
Fine
Sets the default
resolution for
outgoing faxes.
S.Fine
Photo
3.Delayed
Fax
—
Set the time of day in 6-14
24 hour format that
the delayed faxes will
be sent.
4.Batch TX
On
Combines delayed
faxes to the same fax
number at the same
time of day into one
transmission.
6-15
Off
5.Real Time
TX
Off
On
You can send a fax
without using the
memory.
6-9
Next Fax Only
6.Polled TX
Standard
Sets up the
6-15
document on your
machine to be
retrieved by another
fax machine.
Secure
7.Overseas
Mode
On
Adjusts for overseas 6-13
transmissions, which
can sometimes
Off
cause problems.
3.Set
Quick-Dial
1.Speed-Dial
—
—
Stores Speed-Dial
numbers, so you can
dial by pressing only
a few keys (and
Start).
7-1
2.Setup
Groups
Sets up a Group
number for
7-3
Broadcasting.
The factory settings are shown in Bold.
3 - 5 ON-SCREEN PROGRAMMING
Press the Menu numbers.
(ex. Press 1, 2 for Paper Type)
—OR—
to
to
accept
exit
Select & Set
Select & Set
Main Menu
Submenu
Menu
Selections
Options
Descriptions
Page
2.Fax
(Continued)
4.Report
Setting
1
.
XMIT Report On
Initial setup for
Transmission
Verification Report
and Journal Report.
9-1
9-2
On+Image
Off
Off+Image
2.Journal
Period
Every 7 Days
Every 2 Days
Every 24 Hours
Every 12 Hours
Every 6 Hours
Every 50 Faxes
Journal: Off
5.RemoteFax 1.Fax
On
Sets the machine to
forward fax
messages.
8-1
8-2
Opt
Forward
Off
2.Fax
Storage
On
Stores incoming
faxes in the memory
so you can retrieve
them while you are
away from your
machine.
Off
3.Remote
Access
---
—
—
You must set your
own code for Remote
Retrieval.
8-3
4.Print
Document
stored in the
memory.
8-2
6.Remaining
Jobs
—
Checks which jobs
are in the memory or
cancels a delayed
fax or polling job.
6-10
0.
1.TX Lock
—
Prohibits most
functions except
receiving faxes into
memory.
6-17
Miscellaneous
2.BT Callsign On
Use with BT Callsign. 5-13
(U.K. Only)
Off
The factory settings are shown in Bold.
ON-SCREEN PROGRAMMING 3 - 6
Press the Menu numbers.
(ex. Press 1, 2 for Paper Type)
—OR—
to
to
accept
exit
Select & Set
Select & Set
Main Menu
Submenu
Menu
Selections
Options
Descriptions
Page
3.Copy
1.Quality
Best
Selects the Copy
resolution for your
type of document.
10-15
10-15
Normal
Fast
2.Brightness
3.Contrast
—
-
-
-
-
-
+
+
+
+
+
Adjusts the
brightness.
—
-
-
-
-
-
+
+
+
+
+
Adjusts the contrast
for copies.
10-15
10-16
4.Color
Adjust
1.Red
2.Green
3.Blue
R:-
R:-
R:-
R:-
R:-
+
Adjusts the amount
of Red in copies.
+
+
+
+
G:-
G:-
G:-
G:-
G:-
+
+
+
+
+
Adjusts the amount
of Green in copies.
B:-
B:-
B:-
B:-
B:-
+
+
+
+
+
Adjusts the amount
of Blue in copies.
The factory settings are shown in Bold.
3 - 7 ON-SCREEN PROGRAMMING
Press the Menu numbers.
(ex. Press 1, 2 for Paper Type)
—OR—
to
to
accept
exit
Select & Set
Select & Set
Main Menu
Submenu
Menu
Selections
Options
Descriptions
Page
4
.
PhotoCapture 1.Print
—
Normal
Fine
Photo
Selects the print
quality.
11-9
11-9
Quality
(MFC-3820CN
only)
2
.Paper & Size
—
10x15cm Glossy Selects the paper
and print size.
13x18cm Glossy
A4 Glossy
A4 Plain
10x15cm Inkjet
A4 Inkjet
3.Brightness
4.Contrast
—
—
-
-
-
-
-
+
+
+
+
+
Adjusts the
brightness.
11-10
11-10
-
-
-
-
-
+
+
+
+
+
Adjusts the contrast.
5.Color
Enhance
Enhance:On
1.White
Balance
Adjusts the hue of the 11-11
white areas.
Enhance:Off
-
-
-
-
-
+
+
+
+
+
2.Sharpness
Enhances the detail
of the image.
-
-
-
-
-
+
+
+
+
+
3.Color
Density
Adjusts the total
amount of colour in
the image.
-
-
-
-
-
+
+
+
+
+
The factory settings are shown in Bold.
ON-SCREEN PROGRAMMING 3 - 8
Press the Menu numbers.
(ex. Press 1, 2 for Paper Type)
—OR—
to
to
accept
exit
Select & Set
Select & Set
Main Menu
Submenu
Menu
Selections
Options
Descriptions
Page
4
.PhotoCapture 6.Cropping
Cropping:On
Crops the image
11-12
around the margin to
fit the paper size or
print size. Turn this
feature off if you want
to print whole images
or prevent unwanted
cropping.
(MFC-3820CN
only)
(Continued)
Cropping:Off
7.Scan to Card 1.Quality
B/W 200x100 dpi Selects the Scan
2-23*1
resolution for your
type of original.
B/W 200 dpi
Color 150 dpi
Color 300 dpi
Color 600 dpi
2.B/W File
Type
TIFF
Selects the default
file format for black
and white scanning.
2-23*1
2-23*1
13-12
PDF
3.ColorFile
Type
PDF
JPEG
Selects the default
file format for colour
scanning.
4.Test Print
(MFC-3420C
only)
6.Test Print
(MFC-3820CN
only)
You can print a test
sample page to
check the print
quality and adjust the
Vertical Alignment.
The factory settings are shown in Bold.
*1 See the complete Software User’s Guide on the CD-ROM.
3 - 9 ON-SCREEN PROGRAMMING
Press the Menu numbers.
(ex. Press 1, 2 for Paper Type)
—OR—
to
to
accept
exit
Select & Set
Select & Set
Main Menu
Submenu
Menu
Selections
Options
Descriptions
Page
5.LAN
(MFC-3820CN
only)
1.Setup
TCP/IP
1
.
BOOT Method Auto
You can choose the
BOOT method that
best suits you needs.
Static
RARP
BOOTP
DHCP
2.IP Address [000-255].
[000-255].
Enter the IP address.
[000-255].
[000-255]
3
.
Subnet Mask [000-255].
Enter the Subnet
mask.
See
[000-255].
Network
User’s
Guide
on the
CD-ROM
[000-255].
[000-255]
4.Gateway
[000-255].
[000-255].
[000-255].
[000-255]
Enter the Gateway
address.
5.Host Name
BRN_XXXXXX
Enter the Host name.
6
.
WINS Config Auto
You can choose the
WINS configuration
mode.
Static
7.WINS
Server
(Primary)
Specifies the IP
address of the
primary or secondary
server.
000.000.000.000
8.DNS Server (Primary)
Specifies the IP
address of the
primary or secondary
server.
000.000.000.000
9.APIPA
On
Off
Automatically
allocates the IP
address from the
link-local address
range.
The factory settings are shown in Bold.
ON-SCREEN PROGRAMMING 3 - 10
Press the Menu numbers.
(ex. Press 1, 2 for Paper Type)
—OR—
to
to
accept
exit
Select & Set
Select & Set
Main Menu
Submenu
Menu
Selections
Options
Descriptions
Page
5.LAN
(MFC-3820CN
only)
2.Setup Misc. 1.Ethernet
Auto
Selects Ethernet link
mode.
See
Network
User’s
Guide
on the
CD-ROM
100B-FD
100B-HD
10B-FD
10B-HD
(Continued)
2.Time Zone
GMT-XX:XX
Sets the time zone
for your country.
5.Print
Reports
1.Help List
2.Quick-Dial
—
—
—
—
—
—
You can print these
lists and reports.
9-3
(MFC-3420C
only)
3.Fax
7.Print
Journal
Reports
4.XMIT
Verify
—
—
—
—
—
—
(MFC-3820CN
only)
5.User
Settings
6.Network
Config
(MFC-3820CN
only)
0.Initial
Setup
1.Receive
Mode
—
Fax Only
Fax/Tel
You can choose the
receive mode that
best suits your
needs.
5-2
External TAD
Manual
2.Date/Time
3.Station ID
4.Tone/Pulse
—
—
—
—
Puts the date and
time on the LCD and
in headings of faxes
you send.
4-1
4-2
4-4
Fax
Program your name
and fax number to
appear on each page
you fax.
Name
Tone
Selects the dialling
mode.
Pulse
The factory settings are shown in Bold.
3 - 11 ON-SCREEN PROGRAMMING
Press the Menu numbers.
(ex. Press 1, 2 for Paper Type)
—OR—
to
to
accept
exit
Select & Set
Select & Set
Main Menu
Submenu
Menu
Selections
Options
Descriptions
Page
4-5
0.Initial
Setup
5.PBX
—
On
Turn on this function
if the machine is
Off
connected to PABX
(private automatic
Branch Exchange.)
(Continued)
6.Local
Language
—
—
Czech
Allows you to change See
the LCD Language
for your country.
Quick
Setup
Guide
Hungarian
English
(For Czech and
Hungarian)
6.Local
Language
(For
Norwegian,
Swedish,
Danish and
Finnish)
Norwegian
Swedish
Danish
Allows you to change See
the LCD Language
for your country.
Quick
Setup
Guide
Finnish
English
The factory settings are shown in Bold.
ON-SCREEN PROGRAMMING 3 - 12
Getting started
4
Initial Setup
Setting the Date and Time
Your machine displays the date and time and if you set up the Station
ID it prints on every fax you send. If there is a power failure, you may
have to reset the date and time. All other settings will not be affected.
1
2
Press Menu/Set, 0, 2.
Enter the last two digits of the year.
Press Menu/Set.
2.Date/Time
Year:20XX
3
4
5
6
Enter two digits for the month.
Press Menu/Set.
(For example, enter 09 for September, or 10 for October.)
Month:XX
Enter two digits for the day.
Day:XX
Press Menu/Set.
(For example, enter 06 for 6th.)
Enter the time in 24-Hour format.
Time:XX:XX
Press Menu/Set.
(For example, enter 15:25 for 3:25 P.M.)
Press Stop/Exit.
The LCD now shows the date and time whenever the machine
is in Fax mode.
4 - 1 GETTING STARTED
Setting the Station ID
You should store your name or company name and fax number on
all fax pages that you send.
It is important that you enter the fax number in the internationally
standardised format, i.e. in accordance with the following strict
sequence:
■ The “+” (plus) character (by pressing
key)
■ Your Country Code (e.g. “44” for the United Kingdom, “41” for
Switzerland)
■ Your local area code minus any leading “0” (“9” in Spain)
■ A space
■ Your number on the local exchange, using spaces to aid
readability as appropriate.
As an example, if the machine is installed in the United Kingdom and
the same line is to be used for both fax and voice calls, and your
national telephone number is 0161 444 5555, then you must set the
fax and telephone number parts of your station ID as:
+44 161 444 5555.
1
2
Press Menu/Set, 0, 3.
Enter your fax number (up to 20
digits).
3.Station ID
Fax:
Press Menu/Set.
You cannot enter a hyphen.
3
4
Use the dial pad to enter your name
(up to 20 characters).
Name:
Press Menu/Set.
Press Stop/Exit.
The LCD will go back standby mode automatically.
If the Station ID has already been programmed, the LCD will ask
you to press 1 to make a change or 2 to exit without changing.
GETTING STARTED 4 - 2
Entering text
When you are setting certain menu selections, such as the Station
ID, you may need to type text into the machine. Most number keys
have three or four letters printed above them. The keys for 0, # and
do not have printed letters because they are used for special
characters.
By pressing the appropriate number key repeatedly, you can access
the character you want.
Press Key
one time
two times
three times
four times
2
3
4
5
6
7
8
9
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
L
M
P
T
O
R
V
Y
W
Inserting spaces
To enter a space, press
between characters.
once between numbers and twice
Making corrections
If you entered a letter incorrectly and want to change it, press
move the cursor under the incorrect character. Then press
Stop/Exit. All letters above and to the right of the cursor will be
to
deleted. Re-enter the correct character. You can also back up and
type over incorrect letters.
Repeating letters
If you need to enter a character that is on the same key as the
previous character, press
you press the key again.
to move the cursor to the right before
4 - 3 GETTING STARTED
Special characters and symbols
or
the special character or symbol you want. Then press Menu/Set to
select it.
Press , # or 0, and then press
to move the cursor under
Press
for
for
for
(space) ! " # $ % & ’ ( )
: ; < = > ? @ [ ] ^ _
Ä Ë Ö Ü À Ç È É 0
+ , - . /
Press #
Press 0
Setting Tone or Pulse dialling mode
(Except for the Nordic Countries)
1
2
Press Menu/Set, 0, 4.
4.Tone/Pulse
Press
or
to select Pulse
(or Tone).
Press Menu/Set.
Press Stop/Exit.
3
GETTING STARTED 4 - 4
PABX and TRANSFER
The machine is initially set to be connected with PSTN (Public
Switched Telephone Network) lines. However, many offices use a
central telephone system or Private Automatic Branch Exchange
(PABX). Your fax can be connected to most types of PABX. The
recall facility on the machine supports timed break recall only (TBR),
PABX normally can work with this for gaining access to an outside
line, or for transferring a call to another extension: The feature works
when the Tel/R key is pressed.
Setting PABX
If the machine is connected to a PABX system, set PBXto On. If not,
set it to Off.
1
2
Press Menu/Set, 0, 5.
5.PBX
Press
or
to select On(or
Off).
Press Menu/Set.
Press Stop/Exit.
3
You can program a Tel/R keypress as part of a number stored
in a Speed-Dial location. When programming the Speed-Dial
number (Function menu 2-3-1 or 2-3-2) press Tel/R first (the
screen displays "!"), then enter the telephone number. If you do
this, you do not need to press Tel/R each time before you dial
However, if PBX is set to Off, you cannot use the Speed-Dial
number that the Tel/R key press is programmed into.
4 - 5 GETTING STARTED
General Setup
Setting the Mode Timer
The machine has three temporary mode keys on the control panel:
Fax, Copy and Scan. You can change the number of seconds or
minutes the machine takes after the last Copy or Scan operation
before it returns to Fax mode. If you select Off, the machine stays
in the mode you used last.
1
2
Press Menu/Set, 1, 1.
Press or to select
0 Sec, 30 Secs, 1 Min, 2 Mins, 5 Minsor Off.
1.Mode Timer
3
4
Press Menu/Set.
Press Stop/Exit.
GETTING STARTED 4 - 6
Setting the Paper Type
To get the best print quality, set the machine for the type of paper you
are using.
1
2
Press Menu/Set, 1, 2.
Press or to select Plain,
Inkjet, Glossyor Transprncy.
2.Paper Type
Press Menu/Set.
3
4
If you selected Glossy, press
Glossy:4-Coloror Glossy:3-Color.
or
to select
Press Menu/Set.
The print quality of black ink varies depending on the kind of
glossy paper you are using. Black ink is used when you select
Glossy:4-Color. If the glossy paper you are using repels the
black ink, select Glossy:3-Color, which simulates black ink
by combining the three ink colours.
Press Stop/Exit.
The machine ejects paper with printed surfaces face up onto the
paper tray in the front of the machine. When you use
transparencies or glossy paper, remove each sheet immediately
to prevent smudging or paper jams.
4 - 7 GETTING STARTED
Setting the Ring Volume
You can adjust the ring volume when your machine is idle (not being
used). You can turn the ring Offor you can select the ring volume
level.
1
2
Press Menu/Set, 1, 3, 1.
Press or to select
(Low, Med, Highor Off).
1.Ring
Press Menu/Set.
3
Press Stop/Exit.
—OR—
In Fax mode, press
or
to adjust the volume level. Every time
you press these keys, the machine will ring so you can hear the
active setting as the LCD shows it. The volume changes with each
key press. The new setting will stay until you change it again.
Setting the Beeper Volume
You can change the beeper volume. The default (factory) setting is
Low. When the beeper is on, the machine beeps every time you
press a key or make a mistake and after a fax is sent or received.
1
2
Press Menu/Set, 1, 3, 2.
2.Beeper
Press
or
to select your
option.
(Low, Med, Highor Off)
Press Menu/Set.
3
Press Stop/Exit.
GETTING STARTED 4 - 8
Setting the Speaker Volume
You can adjust the machine’s one-way speaker volume.
1
2
Press Menu/Set, 1, 3, 3.
Press or to select
(Low, Med, Highor Off).
3.Speaker
Press Menu/Set.
3
Press Stop/Exit.
Setting the Clock Change
You can easily let the machine’s clock gain or lose one hour by using
this feature.
1
2
Press Menu/Set, 1, 4.
Press or to select To
Summer Time(or To Winter Time)
4.Clock Change
3
4
Press Menu/Set.
Press 1 to change to Winter Time or Summer Time.
—OR—
Press 2 to exit without changing.
4 - 9 GETTING STARTED
Power Save Setting
You can customise the machine’s Power Save key. The default
mode is On. Your machine can receive faxes or calls even if the
machine is Power Save mode. If you want to have your machine not
to receive faxes or calls, turn this setting to Fax Receive:Off.
1
2
Press Menu/Set, 1, 5.
5.P.Save Setting
Press
or
to select Off(or
On).
3
4
Press Menu/Set.
Press Stop/Exit.
GETTING STARTED 4 - 10
Setup Receive
5
Basic receiving operations
Choosing the Receive Mode
There are four different Receive Modes for your machine. You can
choose the mode that best suits your needs.
LCD
How it works
When to use it
Fax Only
The machine
For dedicated fax lines.
automatically answers
every call as a fax.
(automatic receive)
Fax/Tel*
(fax and telephone)
The machine controlsthe Use this mode if you expect to receive lots of fax
line and automatically messages and few telephone calls. You cannot
answers every call. If the have an answering machine on the same line, even
call is a fax it will receive if it is on a separate wall socket/phone socket on
the fax. If the call is not a the same line. You cannot use the telephone
(with an external or
extension telephone)
fax it will ring
company’s Voice Mail in this mode.
(pseudo/double ring) for
you to pick up the call.
External TAD
The external answering
machine (TAD)
automatically answers
every call.
Voice messages are
stored on the external
TAD. Fax messages are
printed.
Use this mode if you have connected an answering
machine on your phone line.
The TAD setting works only with an external
answering machine. Ring Delay and F/T Ring Time
do not work in this setting.
(with an external
answering machine)
Manual
You control the phone
line and must answer
every call yourself.
Use this mode when you are using a computer
modem on the same line or if you don’t receive
many fax messages or with Distinctive Ring.
If you answer and hear fax tones, wait until the
machine takes over the call, then hang up. (See
(manual receive)
(with an external or
extension telephone)
* In Fax/Telmode you must set the Ring Delay and F/T Ring Time.
5 - 1 SETUP RECEIVE
To select or change your Receive Mode
1
2
3
If it is not illuminated in green, press
(Fax).
Press Menu/Set, 0, 1.
1.Receive Mode
Press
or
to select
Fax Only, Fax/Tel, External TADor Manual.
Press Menu/Set.
4
Press Stop/Exit.
If you are changing the Receive Mode while in another
operation, the LCD will return to that operation.
Current Receive Mode
Fax: Fax Only
F/T: Fax/Tel
TAD: External TAD
Mnl: Manual
SETUP RECEIVE 5 - 2
Setting the Ring Delay
The Ring Delay sets the number of times the machine rings before it
answers in Fax Onlyor Fax/Telmode. If you have extension
phones on the same line as the machine or subscribe to the
telephone company’s Distinctive Ring service, keep the Ring Delay
setting of 4.
1
2
3
If it is not illuminated in green, press
(Fax).
Press Menu/Set, 2, 1, 1.
1.Ring Delay
Press
or
to select how
many times the line rings before the machine answers.
Press Menu/Set.
(If you select 00, the line won’t ring at all.)
Press Stop/Exit.
4
5 - 3 SETUP RECEIVE
Setting the F/T Ring Time (Fax/Tel mode only)
If you set the Receive Mode to Fax/Tel, you’ll need to decide how long
the machine will signal you with its special pseudo/double-ring when
you have a voice call. (If it’s a fax call, the machine prints the fax.)
This pseudo/double-ring happens after the initial ringing from the
phone company. Only the machine rings and no other phones on the
same line will ring with the special pseudo/double-ring. However, you
can still answer the call on any extension phone (in a separate wall
socket/phone socket) on the same line as the machine. (See
1
2
3
If it is not illuminated in green, press
(Fax).
Press Menu/Set, 2, 1, 2.
2.F/T Ring Time
Press
or
to select how
long the machine will ring to alert you that you have a voice call
(20, 30, 40 or 70 seconds).
Press Menu/Set.
Press Stop/Exit.
4
Even if the caller hangs up during the pseudo/double-ringing,
the machine will continue to ring for the set time.
SETUP RECEIVE 5 - 4
Fax Detect
When you use this feature, you don’t have to press Mono Start,
Colour Start, or the Fax Receive Code 51 when you answer a
fax call. Selecting Onallows the machine to receive fax calls
automatically, even if you lift the handset of an extension or external
phone. When you see Receivingon the LCD or when you hear
‘chirps’ through the handset of an extension phone connected to
another phone socket, just replace the handset and your machine
will do the rest. Selecting Offmeans you’ll have to activate the
machine yourself by lifting the handset of an external or extension
phone, and then press Mono Start or Colour Start on the
machine—OR—by pressing 51 if you are not at your machine.
If this feature is set to On, but your machine doesn’t connect a
fax call when you lift a extension or external phone handset,
press the Fax Receive Code 51.
If you send faxes from a computer on the same phone line and
the machine intercepts them, set Fax Detect to Off.
1
2
3
If it is not illuminated in green, press
(Fax).
Press Menu/Set, 2, 1, 3.
3.Fax Detect
Use
or
to select On(or
Off).
Press Menu/Set.
Press Stop/Exit.
4
5 - 5 SETUP RECEIVE
Printing a reduced incoming fax
(Auto Reduction)
If you choose On, the machine reduces an incoming fax
automatically, so that it fits on to one page of A4 size paper.
1
2
3
If it is not illuminated in green, press
(Fax).
Press Menu/Set, 2, 1, 5.
5.Auto Reduction
Use
or
to select On(or
Off).
Press Menu/Set.
Press Stop/Exit.
4
If you receive faxes that are split onto two pages, turn on this
setting. But if sending document is too long, the machine may
print it on two pages.
If left and right margins are cut off, turn on this setting.
Printing a fax from the memory
If you set Fax Storage to ON for Remote Retrieval, you can still print
1
2
Press Menu/Set, 2, 5, 4.
Press Mono Start or
Colour Start.
4.Print Document
3
After printing has finished, press Stop/Exit.
SETUP RECEIVE 5 - 6
Advanced receiving operations
Operation from extension telephones
If you answer a fax call on an extension telephone, or an external
telephone, you can make your machine take the call by using the Fax
Receive Code. When you press the Fax Receive Code 51, the
If the machine answers a voice call and pseudo/double-rings for you
to take over, use the Telephone Answer Code #51 to take the call at
If you answer a call and no one is on the line, you should assume that
you’re receiving a manual fax.
■ Press 51 and wait for the chirp or until the machine’s LCD
displays Receiving, and then hang up.
Your caller will have to press Start to send the fax.
For Fax/Tel mode only
When the machine is in Fax/Tel mode, it will use the F/T Ring Time
(pseudo/double-ringing) to alert you to pick up a voice call.
If you're at the machine, you can lift the handset to answer.
Lift the external telephone's handset, and then press Tel/R to
answer.
If you’re at an extension phone, you’ll need to lift the handset during
the F/T Ring Time and then press #51 between the pseudo/double
rings. If no one is on the line, or if someone wants to send you a fax,
send the call back to the machine by pressing 51.
5 - 7 SETUP RECEIVE
Using a cordless external handset
If your cordless telephone is connected onto the line socket unit and
you typically carry the cordless handset elsewhere, it is easier to
answer calls during the Ring Delay. If you let the machine answer
first, you will have to go to the machine so you can press Tel/R to
transfer the call to the cordless handset.
Changing the remote codes
Remote Codes might not work with some telephone systems. The
preset Fax Receive Code is 51. The preset Telephone Answer
Code is #51.
If you are always disconnected when accessing your external
TAD remotely, try changing the Fax Receive Code and
Telephone Answer Code to another three-digit code (such as
### and 998).
1
2
3
If it is not illuminated in green, press
(Fax).
Press Menu/Set, 2, 1, 4.
4.Remote Code
Press
or
to select On(or
Off).
Press Menu/Set.
4
5
6
If you want to, enter a new Fax Receive Code.
Press Menu/Set.
If you want to, enter a new Telephone Answer Code.
Press Menu/Set.
Press Stop/Exit.
SETUP RECEIVE 5 - 8
Reception into memory (Not available for colour
fax reception)
As soon as the paper tray becomes empty during fax reception, the
screen will display Check Paper; please put some paper in the
If the Memory Receiveis Onat this time...
The current fax reception will continue, with the remaining page(s)
being stored in memory, subject to available memory. Subsequent
incoming faxes will also be stored into memory until the memory is
full, following this no further incoming fax call will be automatically
answered. To print all data put fresh paper in the paper tray and
press Mono Start or Colour Start.
If the Memory Receiveis Offat this time...
The current fax reception will continue, with the remaining page(s)
being stored in memory, subject to available memory. Subsequent
incoming faxes calls will not be automatically answered until fresh
paper is put in the paper tray. To print the last fax received, put paper
in the paper tray and press Mono Start or Colour Start.
1
2
3
If it is not illuminated in green, press
(Fax).
Press Menu/Set, 2, 1, 6.
6.Memory Receive
Use
or
to select On(or
Off).
Press Menu/Set.
Press Stop/Exit.
4
5 - 9 SETUP RECEIVE
Polling
Polling is the process of retrieving faxes from another fax machine.
You can use your machine to 'poll' other machines, or you can have
someone poll your machine.
Everyone who is involved in Polling needs to set up their fax
machines for Polling. When someone polls your machine to receive
a fax, they pay for the call. If you poll someone's fax machine to
receive a fax, you pay for the call.
Some fax machines do not respond to the Polling feature.
Secure Polling
Secure Polling is a way to keep your documents and others from
falling into the wrong hands while the machine is set up for polling.
You can use Secure Polling only with another Brother fax machine.
Anyone who polls to receive a fax must enter the polling secure code.
Setup for Polling Receive (Standard)
Polling Receive is when you call another fax machine to receive a fax
from it.
1
2
3
If it is not illuminated in green, press
(Fax).
Press Menu/Set, 2, 1, 7.
7.Polling RX
Press
or
to select
Standard.
Press Menu/Set.
4
Enter the fax number you are polling.
Press Mono Start or Colour Start.
SETUP RECEIVE 5 - 10
Setup for Polling Receive with Secure Code
You need to make sure you are using the same secure code as the
other party.
1
2
3
If it is not illuminated in green, press
(Fax).
Press Menu/Set, 2, 1, 7.
7.Polling RX
Press
or
to select
Secure.
Press Menu/Set.
Enter a four-digit secure code.
4
This is the same as the security code of the fax machine you are
polling.
5
6
7
Press Menu/Set.
Enter the fax number you are polling.
Press Mono Start or Colour Start.
Setup Delayed Polling Receive
You can set the machine to begin Polling Receive at a later time.
1
2
3
If it is not illuminated in green, press
(Fax).
Press Menu/Set, 2, 1, 7.
7.Polling RX
Press
or
to select Timer.
Press Menu/Set.
4
5
The screen prompts you to enter the time you want to begin
polling.
Enter the time (in 24-hour format) you want to begin polling.
For example, enter 21:45 for 9:45 PM.
Press Menu/Set.
6
7
Enter the fax number you are polling,
Press Mono Start or Colour Start.
The machine makes the polling call at the time you entered.
You can set up only one Delayed Polling.
5 - 11 SETUP RECEIVE
Sequential Polling
The machine can request documents from several fax units in a
single operation. You just specify several destinations in Step 5.
Afterward, a Sequential Polling Report will be printed.
1
2
3
If it is not illuminated in green, press
(Fax).
Press Menu/Set, 2, 1, 7.
7.Polling RX
Press
or
to choose
Standard, Secureor Timer.
Press Menu/Set when the screen displays the setting you
want.
4
If you selected Standard, go to Step 5.
■ If you selected Secure, enter a four-digit number and press
Menu/Set, and then go to Step 5.
■ If you selected Timer, enter the time (in 24-hour format) you
want to begin polling and press Menu/Set, and then go to
Step 5.
5
6
Specify the destination fax machines (up to 390), which you
must press Menu/Set between each location.
Press Mono Start or Colour Start.
The machine polls each number or group in turn for a document.
Press Stop/Exit while the machine is dialling to cancel the
polling process.
To cancel all sequential polling receive jobs, press Menu/Set,
SETUP RECEIVE 5 - 12
Telephone services
BT Callsign (For U.K. Only)
This machine feature lets you use the BT Callsign subscriber service
which allows you to have at least two separate telephone numbers
on one phone line. Each phone number has its own distinctive
ringing pattern, so you know which phone number is ringing. This is
one way you can have a separate phone number for your machine.
Your machine has a BT Callsign compatible distinctive ringing
function, allowing you to dedicate a second phone number (on the
same phone line) just for receiving faxes.
You can switch BT callsign off temporarily, then turn it back on.
When you get a new fax number, make sure you reset this
function.
When you set the BT Callsign feature to ON, the receive mode
is set to Manualautomatically. You can not change the receive
mode to the other mode while the BT Callsign is set to on.
To enable the machine to work with BT Callsign
(Only with your external phone)
1
Press Menu/Set, 2, 0, 2.
The screen displays the current setting of this feature.
2
3
4
Press
or
to select On(or Off).
Press Menu/Set.
Press Stop/Exit.
If you turn off the BT Callsign, receive mode stays Manual. You
need to set receive mode again.
5 - 13 SETUP RECEIVE
Setup Send
6
How to fax
You can send faxes from the ADF (automatic document feeder) or
from the scanner glass.
Enter Fax mode
Before sending faxes, make sure
(Fax) is illuminated in
green. If not, press
setting is Fax.
(Fax) to enter Fax mode. The default
How to dial
There are three ways to dial.
Manual dialling
Press all of the digits of the phone or fax number.
SETUP SEND 6 - 1
Speed-Dialling
Press Search/Speed Dial, #, and then the two digit Speed-Dial
two-digit number
If the LCD shows Not Registeredwhen you enter the
Speed-Dial number, a number has not been stored for it.
Search
You can search for names you have stored in the Speed-Dial
memories. Press Search/Speed Dial and the navigation keys to
To search
numerically
To search alphabetically*
* To search alphabetically, you can use dial pad to enter the first
letter of the name you are looking for.
Faxing from the automatic document feeder (ADF)
Faxing from the ADF
1
2
3
If it is not illuminated in green, press
(Fax).
Dial the fax number.
Press Mono Start or Colour Start. The machine starts
scanning the first page.
6 - 2 SETUP SEND
Faxing from the scanner glass
You can use the scanner glass to fax pages of a book or one page
at a time. The documents can be up to A4 size. To cancel, press
Stop/Exit.
1
2
If it is not illuminated in green, press
(Fax).
3
Dial the fax number.
Press Mono Start or Colour Start.
The machine starts scanning the first page.
If you press Colour Start, the machine starts sending.
4
To send a single page, press 2 (or
Next Page?
press Mono Start again).
1.Yes 2.No(Dial)
The machine starts sending the
document.
—OR—
To send more than one page, press 1 and go to Step 5.
5
Place the next page on the scanner
glass.
Set Next Page
Then Press Set
Press Menu/Set.
The machine starts scanning. (Repeat Steps 4 and 5 for each
additional page.)
■ If the memory is full and you are faxing a single page, it will
be sent in real time.
■ If you need to cancel before the fax is sent, press Stop/Exit.
You cannot send multiple pages for colour faxes.
SETUP SEND 6 - 3
Out of Memory message
If you get an Out of Memorymessage while scanning the first page
of a fax, press Stop/Exit to cancel the scan. If you get an Out of
Memorymessage while scanning a subsequent page, you will have
the option to press Mono Start to send the pages scanned so far,
or to press Stop/Exit to cancel the operation.
If the memory is full and you are faxing a single page, it will be
sent in real time.
Automatic transmission
This is the easiest way to send a fax.
Do not pick up the hand set of the external phone.
1
2
3
If it is not illuminated in green, press
(Fax).
Enter the fax number using the dial pad, Speed-Dial or Search.
4
Press Mono Start or Colour Start.
6 - 4 SETUP SEND
Manual transmission
Manual transmission lets you hear the dialling, ringing and
fax-receiving tones while sending a fax.
1
2
3
If it is not illuminated in green, press
(Fax).
Pick up the handset of the external phone and listen for a dial
tone.
4
5
On the external phone, dial the fax number you want to call.
When you hear the fax tone,
press Mono Start or Colour Start.
6
If you picked up the handset of the external phone, replace it.
SETUP SEND 6 - 5
Basic sending operations
Sending faxes using multiple settings
When you send a fax you can choose any combination of these
settings: contrast, resolution, overseas mode, delayed fax timer,
polling transmission or real time transmission.
1
2
If it is not illuminated in green, press
(Fax) before
pressing Menu/Set. After each setting is accepted, the LCD will
ask if you want to enter more settings:
Press 1 to select more settings. The
LCD will return to the Setup Send
menu.
Next
1.Yes 2.No
—OR—
Press 2 if you have finished choosing settings and go to the next
step.
Contrast
If your document is very light or very dark, you may want to set the
contrast.
Use Lightto send a light document or make the fax darker.
Use Darkto send a dark document or make the fax lighter.
1
2
3
4
If it is not illuminated in green, press
(Fax).
Press Menu/Set, 2, 2, 1.
1.Contrast
Press
or
to select Auto,
Lightor Dark.
Press Menu/Set.
5
6
Press 1 if you want to choose more settings and the LCD will
return to the Setup Sendmenu.
—OR—
Press 2 if you have finished choosing settings.
Enter a fax number.
Press Mono Start or Colour Start.
6 - 6 SETUP SEND
Fax Resolution
You can use the Fax Resolution key to change the setting
temporarily (for this fax only). In fax mode, press Fax Resolution
and
or
to select the setting you want, and then press
Menu/Set.
—OR—
You can change the default setting:
1
2
3
4
If it is not illuminated in green, press
(Fax).
Press Menu/Set, 2, 2, 2.
2.Fax Resolution
Press
or
to select the
resolution you want.
Press Menu/Set.
5
6
Press 1 if you want to choose more settings and the LCD will
return to the Setup Sendmenu.
—OR—
Press 2 if you have finished choosing settings.
Enter a fax number.
Press Mono Start or Colour Start.
Standard
Fine
Suitable for most typed documents.
Good for small print and transmits a little
slower than Standard resolution.
S.Fine
Photo
Good for small print or artwork and transmits
slower than Fine resolution.
Use when thedocument has varying shades
of gray or photograph. This has the slowest
transmission time.
SETUP SEND 6 - 7
Manual and automatic fax Redial
If you are sending a fax manually and the line is busy, press
Redial/Pause, and then press Mono Start or Colour Start to try
again. If you want to make a second call to the last number dialled,
you can save time by pressing Redial/Pause and Mono Start or
Colour Start.
Redial/Pause only works if you dialled from the control panel.
If you are sending a fax automatically and the line is busy, the
machine will automatically redial up to three times at five minutes
intervals.
Colour fax transmission
Your machine can send a colour fax to machines that support this
feature.
However, colour faxes cannot be stored in the memory, so Delayed
fax and Polling Transmit features are not available.
1
2
3
4
If it is not illuminated in green, press
(Fax).
Enter the fax number using the dial pad, Speed-Dial or Search.
Press Colour Start.
When you send a colour fax, the machine will send it in real time
(even if Real Time TXis set to Off).
You can not send multiple pages from the scanner glass.
6 - 8 SETUP SEND
Dual Access (Not available for colour faxes)
You can dial a number, and begin scanning the fax into memory—
even when the machine is sending from memory or receiving faxes.
The LCD shows the new job number and available memory.
Your machine normally uses Dual Access. However, to send a
colour fax, the machine will send the document in real time
(even if Real Time TXis Off).
The number of pages you can scan into the memory will vary
depending on the data that is printed on them.
If you get a Out of Memorymessage while scanning the first
page of a fax, press Stop/Exit to cancel scanning. If you get a
Out of Memorymessage while scanning a subsequent page,
you can press Mono Start to send the pages scanned so far,
or press Stop/Exit to cancel the operation.
Real Time Transmission
When you are sending a fax, the machine will scan the documents
into the memory before sending. Then, as soon as the phone line is
free, the machine will start dialling and sending.
If the memory becomes full, the machine will send the document in
real time (even if Real Time TXis set to Off).
Sometimes, you may want to send an important document
immediately, without waiting for memory transmission. You can set
Real Time TXto Onfor all documents or for the next fax only.
If you want to fax multiple pages from the scanner glass, Real Time
Transmission should be set to Off.
1
2
3
If it is not illuminated in green, press
(Fax).
Press Menu/Set, 2, 2, 5.
5.Real Time TX
SETUP SEND 6 - 9
4
To change the default setting, press
(or Off).
or
to select On
Press Menu/Set.
Go to Step 6.
—OR—
For the next fax transmission only, press
or
to select
Next Fax Only.
Press Menu/Set.
5
6
Press
(or Next Fax:Off).
or
to select Next Fax:On
Press Menu/Set.
Press 1 if you want to choose more settings and the LCD will
return to the Setup Sendmenu.
—OR—
Press 2 if you have finished choosing settings.
Enter a fax number.
7
Press Mono Start or Colour Start.
In Real Time Transmission, the redial feature doesn't work.
If you are sending a colour Fax, the machine will send it in real
time (even if Real Time TXis set to Off).
Checking job status
Check which jobs are still waiting in the memory to be sent. (If there
are no jobs, the LCD shows No Jobs Waiting.)
1
2
Press Menu/Set, 2, 6.
If you have more than one job
6.Remaining Jobs
waiting, press
or
to scroll through the list.
3
Press Stop/Exit.
6 - 10 SETUP SEND
Cancelling a job while scanning, dialling and
sending the document
You can cancel a job while you are scanning it into memory by
pressing Stop/Exit.
You can also cancel a job while the machine is dialling or sending the
document by pressing Stop/Exit.
Cancelling a scheduled job
You can cancel a fax job that is stored and waiting in memory.
1
Press Menu/Set, 2, 6.
Any jobs that are waiting will appear
on the LCD.
6.Remaining Jobs
2
If you have more than two jobs waiting, press
select the job you want to cancel.
or
to
Press Menu/Set.
—OR—
If you only have one job waiting, go to Step 3.
3
4
Press 1 to cancel.
—OR—
Press 2 to exit without cancelling.
To cancel another job go to Step 2.
Press Stop/Exit.
SETUP SEND 6 - 11
Advanced sending operations
Broadcasting (Not available for colour faxes)
Broadcasting is when the same fax message is automatically sent to
more than one fax number. Using the Menu/Set key, you can
include Groups, Speed-Dial numbers and up to 50 manually dialled
numbers. If you did not use up any of the numbers for Groups,
access codes or credit card numbers, you can ‘broadcast’ faxes to
as many as 90 (MFC-3420C only) or 150 (MFC-3820CN only)
different numbers. However, the available memory will vary
depending on the types of jobs in the memory and the number of
locations used for broadcasting. If you broadcast to the maximum
numbers available, you will not be able to use Dual Access and
Delayed fax.
To include Speed-Dial numbers and manually dialled numbers in the
same broadcast, you must press Menu/Set between each of the
numbers. Use Search/Speed Dial to help you choose the numbers
easily.
After the broadcast is finished, a Broadcast Report will be printed to
let you know the results.
■ Enter the long dialling sequence numbers as you would normally,
but remember that each Speed-Dial number counts as one
number, so the number of locations you can store becomes
limited.
■ If the memory is full, press Stop/Exit to stop the job or if more
than one page has been scanned, press Mono Start to send the
portion that is in the memory.
1
2
3
If it is not illuminated in green, press
(Fax).
Enter a number using Speed-Dial, a Group number, Search or
manual dialling using the dial pad.
(Example: Group number)
6 - 12 SETUP SEND
4
When the LCD displays the fax number or name of the other
party, press Menu/Set.
You will be asked to press the next number.
Enter the next number.
5
6
(Example: Speed-Dial number)
When the LCD displays the fax number or name of the other
party,
press Menu/Set.
7
8
Enter another fax number.
(Example: Manual dialling using the dial pad.)
Press Mono Start.
Overseas Mode
If you are having difficulty sending a fax overseas due to possible
interference on the phone line, we recommend that you turn on the
Overseas Mode. After you send a fax using this feature, the feature
will turn itself off.
1
2
3
4
If it is not illuminated in green, press
(Fax).
Press Menu/Set, 2, 2, 7.
7.Overseas Mode
Press
or
to select On(or
Off).
Press Menu/Set.
5
6
Press 1 if you want to choose more settings and the LCD will
return to the Setup Sendmenu.
—OR—
Press 2 if you have finished choosing settings.
Enter a fax number.
Press Mono Start or Colour Start.
SETUP SEND 6 - 13
Delayed Fax (Not available for colour faxes)
During the day you can store up to 50 faxes in the memory to be sent
within 24 hours. These faxes will be sent at the time of day you enter
in Step 4. Press Menu/Set to accept it, or enter another time for the
faxes to be sent.
1
2
3
4
If it is not illuminated in green, press
(Fax).
Press Menu/Set, 2, 2, 3.
Enter the time you want the fax to
be sent (in 24-hour format).
3.Delayed Fax
Press Menu/Set.
(For example, enter 19:45 for 7:45 PM.)
5
6
Press 1 if you want to choose more settings and the LCD will
return to the Setup Sendmenu.
—OR—
Press 2 if you have finished choosing settings.
Enter a fax number.
Press Mono Start.
The number of pages you can scan into the memory depends
on the amount of data that is printed on each page.
6 - 14 SETUP SEND
Delayed Batch Transmission
(Not available for colour faxes)
Before sending the delayed faxes, your machine will help you
economize by sorting all the faxes in the memory by destination and
scheduled time. All delayed faxes that are scheduled to be sent at
the same time to the same fax number will be sent as one fax to save
transmission time.
1
2
3
If it is not illuminated in green, press
(Fax).
Press Menu/Set, 2, 2, 4.
4.Batch TX
Press
or
to select On(or
Off).
Press Menu/Set.
Press Stop/Exit.
4
Setup for Polled Transmit (Standard)
(Not available for colour faxes)
Polled Transmit is when you set up the machine to wait with a
document in memory so another fax machine can retrieve it.
1
2
3
4
If it is not illuminated in green, press
(Fax).
Press Menu/Set, 2, 2, 6.
Press
or
to select Standard.
Press Menu/Set.
5
Press 1 if you want to select additional settings. The display
returns to the Setup Sendmenu.
—OR—
Press 2 if you finished selecting settings, and go to Step 6.
Press Mono Start and wait for the fax to be polled.
6
SETUP SEND 6 - 15
Setup for Polled Transmit with Secure Code
(Not available for colour faxes)
When you choose Polled TX:Secure, anyone who polls the
machine must enter the polling secure code.
1
2
3
4
If it is not illuminated in green, press
(Fax).
Press Menu/Set, 2, 2, 6.
Press
or
to select Secure.
Press Menu/Set.
5
6
Enter a four-digit number.
Press Menu/Set.
Press 1 if you want to select additional settings. The display
returns to the Setup Sendmenu.
—OR—
Press 2 if you finished selecting settings, and go to Step 7.
Press Mono Start.
The machine starts scanning the document.
7
You can use Secure Polling only with another Brother fax
machine.
The document will be stored and can be retrieved from any other
fax machine until you delete the fax in memory by using the
6 - 16 SETUP SEND
TX Lock
This feature allows you to prevent unauthorised access to the
machine. When switched On, TX Lock prohibits most functions. The
following functions listed are available while TX Lock is switched On.
■ Receiving faxes
■ Answering & making telephone calls with an external telephone
■ Scheduled Delayed Transmission*
■ Polling*
■ Fax Forwarding*
■ Remote Retrieval
* Provided it was set before TX Lock was switched ON.
SETUP SEND 6 - 17
Using TX Lock
You must use a password to switch TX Lock ON and OFF.
Setting Up the TX Lock for the First Time
1
2
Press Menu/Set, 2, 0, 1.
Enter a 4-digit number as a new
password.
1.TX Lock
New Passwd:XXXX
3
Press Menu/Set.
The screen prompts you to re-enter
the password.
Verify:XXXX
4
5
6
Re-enter the password and press Menu/Set.
Press or to choose Set TX Lock.
Press Menu/Set. The screen
Password:XXXX
prompts you to enter the password.
7
Enter a 4-digit password, followed by Menu/Set.
This is the same as the security password of the machine
already stored.
The screen displays Acceptedfor 2 seconds, followed by
TX Lock Mode- TX Lock is now switched ON.
If the password you enter at Step 7 is incorrect, the screen
would display Wrong Password. After 2 seconds the display
will then return to normal (displaying the date & time). You must
6 - 18 SETUP SEND
Changing the TX Lock Password
1
2
Press Menu/Set, 2, 0, 1.
Press or to choose
Set Password.
1.TX Lock
3
Press Menu/Set.
The screenprompts you toenter the
old password.
Old Passwd:XXXX
4
5
6
Enter the current password.
Press Menu/Set.
Enter a 4-digit number as a new
password.
New Passwd:XXXX
Verify:XXXX
7
Press Menu/Set.
The screen prompts you to re-enter
the new password.
8
9
Enter the new password again and press Menu/Set.
Press Stop/Exit.
Switching TX Lock ON
1
2
Press Menu/Set, 2, 0, 1.
Press or to choose
Set TX Lock.
1.TX Lock
3
4
Press Menu/Set. The screen
Password:XXXX
prompts you to enter the password.
Enter a 4-digit password, followed by Menu/Set.
This is the same as the security password of the machine
already stored.
The screen displays Acceptedfor 2 seconds, followed by
TX Lock Mode- TX Lock is now switched ON.
If the password you enter at Step 4 is incorrect, the screen
would display Wrong Password. After 2 seconds the display
will then return to normal (displaying the date & time). You must
then start from Step 1 to set TX Lock.
SETUP SEND 6 - 19
Switching OFF TX Lock
1
When TX Lock is switched ON,
press Menu/Set.
Password:XXXX
2
Enter a 4-digit password and press Menu/Set.
The screen displays Accepted, then after 2 seconds the
display reverts to normal. TX Lock is now switched OFF.
If the password you enter at Step 2 is incorrect, the screen
would display Wrong Password. After 2 seconds the display
will then return to displaying TX Lock Mode. You must then
start from Step 1 to switch OFF TX Lock.
If you forget the TX Lock password, please contact your Brother
dealer or Brother for assistance.
6 - 20 SETUP SEND
Quick-Dial numbers and
dialling options
7
Storing numbers for easy dialling
You can set up your machine to do two types of easy dialling:
Speed-Dial and Groups for Broadcasting faxes.
If you lose electrical power, the quick-dial numbers that are in
the memory will not be lost.
Storing Speed-Dial numbers
You can store Speed-Dial numbers, so that when you dial you will
only have to press a few keys (Search/Speed Dial, #, the two-digit
number, and Mono Start or Colour Start). The MFC-3420C can
store 40 Speed-Dial numbers and the MFC-3820CN can store 100
numbers.
1
2
Press Menu/Set, 2, 3, 1.
Use the dial pad to enter a two-digit
Speed-Dial location number
1.Speed-Dial
(01-40 for MFC-3420C, 00-99 for MFC-3820CN).
(For example, press 05.)
Press Menu/Set.
3
4
Enter the phone or fax number (up to 20 digits).
Press Menu/Set.
Use the dial pad to enter the name (up to 15 characters).
Press Menu/Set.
—OR—
Press Menu/Set to store the number without a name.
5
Go to Step 2 to store another Speed-Dial number.
—OR—
Press Stop/Exit.
QUICK-DIAL NUMBERS AND DIALLING OPTIONS 7 - 1
Changing Speed-Dial numbers
If you try to store a Speed-Dial number where a number is already
stored, the LCD will show the name stored there (or number) and will
ask you to do one of the following:
1
Press 1 to change the stored
number.
1.Change 2.Exit
—OR—
Press 2 to exit without making a change.
How to change the stored number:
■ If you want to erase the whole number or whole name, press
Stop/Exit when the cursor is under the first the digits or
letters. The characters above and to the right of the cursor
will be deleted.
■ If you want to change a character, use
or
to position
the cursor under the character you want to change, and then
type over it.
2
3
Enter a new number.
Press Menu/Set.
Follow the directions beginning at Step 5 in Storing Speed-Dial
numbers on the previous page.
7 - 2 QUICK-DIAL NUMBERS AND DIALLING OPTIONS
Setting up Groups for Broadcasting
Groups allow you to send the same fax message to many fax
numbers by pressing only a few keys (Search/Speed Dial, #, the
two-digit number, and Mono Start). First, you’ll need to store each
fax number as a Speed-Dial number.
Then, you can combine them into a Group. Each Group uses up a
Speed-Dial number. You can have up to six Groups, or you can
assign up to 39 numbers (MFC-3420C) or up to 99 numbers
(MFC-3820CN) to one large Group.
1
2
Press Menu/Set, 2, 3, 2.
2.Setup Groups
Speed-Dial? #
Use the dial pad to enter the
two-digit Speed-Dial number where
you want to store the Group.
Speed-Dial? #07
Setup Group:G01
Press Menu/Set.
(For example, press 07 and Menu/Set.)
Use the dial pad to enter the Group
number.
3
Press Menu/Set.
(For example, press 1 for Group 1.)
The Group number must be between 1 and 6.
4
5
To include Speed-Dial numbers in
the Group, press them as follows:
G01:#01#09
For example, for Speed-Dial numbers 05 and 09. Press
Search/Speed Dial 05, Search/Speed Dial, 09. The LCD
,
shows: #05#09.
Press Menu/Set to accept the Speed-Dial numbers for this
Group.
QUICK-DIAL NUMBERS AND DIALLING OPTIONS 7 - 3
6
7
Use the dial pad and the chart on
page 4-3 to enter a name for the
Group.
Name:
Press Menu/Set.
(For example, type NEW CLIENTS).
Press Stop/Exit.
You can print a list of all the Speed-Dial numbers. Group
numbers will be marked in the column of “GROUP”.
7 - 4 QUICK-DIAL NUMBERS AND DIALLING OPTIONS
Dialling options
Access codes and credit card numbers
Sometimes you may want to choose from several long distance
carriers when you make a call. Rates may vary depending on the time
and destination. To take advantage of low rates, you can store the
access codes or long-distance carriers and credit card numbers as
Speed-Dial numbers. You can store these long dialling sequences by
dividing them and setting them up on separate keys in any
combination. You can even include manual dialling using the dial pad.
The combined number will be dialled in the order that you entered it
as soon as you press Mono Start or Colour Start.
For example, you can store ‘555’ on Speed-Dial #03 and ‘7000’ on
Speed-Dial #02. If you press Search/Speed Dial, #03,
Search/Speed Dial, #02, and Mono Start or Colour Start, you
will dial ‘555-7000’.
To temporarily change a number, you can substitute part of the
number with manual dialling using the dial pad.
For example, to change the number to 555-7001 you could press
Search/Speed Dial, #03 and then press 7001 using the dialling
pad.
If you must wait for another dial tone or signal at any point in the
dialling sequence, store a pause there in the number by
pressing Redial/Pause. Each key press adds a 3.5-second
delay.
QUICK-DIAL NUMBERS AND DIALLING OPTIONS 7 - 5
Pause
Press Redial/Pause to insert a 3.5-second pause between
numbers. If you are dialling overseas, you can press Redial/Pause
as many times as needed to increase the length of the pause.
Fax Redial
If you’re sending a fax manually and the line is busy, press
Redial/Pauseto try again. Any time you want to make a second call
to the last number dialled, press Redial/Pause to save time.
If you’re sending a fax automatically and the line is busy, the machine
will automatically redial one time five minutes after the transmission.
Tone or Pulse
If you have a Pulse dialling service, but need to send Tone signals
(for example, for telephone banking), follow the instructions below. If
you have Touch Tone service, you will not need this feature to send
tone signals.
1
2
Lift the handset of the external phone.
Press # on the control panel of your machine. Any digits dialled
after this will send tone signals.
3
When you hang up, the machine will return to the Pulse dialling
service.
7 - 6 QUICK-DIAL NUMBERS AND DIALLING OPTIONS
Remote Fax Options
8
(Not available for colour faxes)
Fax Forwarding
After you have selected Fax Forwarding, Fax Storage is set to
Onautomatically. If you bring the Fax Forwarding feature back
to Off, Fax Storage stays on.
Programming a Fax Forwarding number
When Fax Forwarding is set to On, your machine stores the received
fax in the memory. Then it dials the fax number you've programmed
and forwards the fax message.
1
2
Press Menu/Set, 2, 5, 1.
1.Fax Forward
Press
or
to select On(or
Off).
Press Menu/Set.
The LCD will ask you to enter the fax number to which faxes will
be forwarded.
3
4
Enter the forwarding number (up to 20 digits).
Press Menu/Set.
Press Stop/Exit.
REMOTE FAX OPTIONS 8 - 1
Setting Fax Storage
If you set Fax Storage to ON, you will be able to retrieve fax
messages from another location using Fax Forwarding or Remote
is paper in your machine, a back-up copy of each fax will be printed.
The LCD will show when you have a fax stored in memory.
1
Press Menu/Set, 2, 5, 2.
The LCD will ask you to choose a
fax setting.
2.Fax Storage
2
3
Press
or
to select On(or Off).
Press Menu/Set.
Press Stop/Exit.
If there are faxes in the memory
when you turn Fax Storage OFF,
the LCD will ask if you want to erase
the faxes in the memory.
Erase All Doc?
1.Yes 2.No
If you press 1, all fax data is erased and Fax Storage is turned off.
If you press 2, faxes are not erased and Fax Storage stays on.
■ After you have selected the Fax Forwarding feature, Fax
Storage is set to Onautomatically. If you turn the Fax
Forwarding feature back to Off, Fax Storage stays on.
Backup Print
If you’ve set Fax Storageto On, your machine automatically prints
faxes as they are received into the memory.
This is a safety feature in case the power goes off so you won’t lose
your messages.
8 - 2 REMOTE FAX OPTIONS
Setting your Remote Access Code
The remote access code lets you access the Remote Retrieval
features when you are away from your machine. Before you use the
remote access and retrieval features, you have to set up your own
code. The default code is inactive code (--- ).
1
2
Press Menu/Set, 2, 5, 3.
Enter a three-digit code using
3.Remote Access
numbers 0-9,
or #.
Press Menu/Set. (The preset ‘ ’ cannot be changed.)
Do not use the same digits that appear in your Fax Receive
Code ( 51) or Telephone Answer Code (#51).
3
Press Stop/Exit.
You can change your code at any time by entering a new one.
If you want to make your code inactive, press Stop/Exit in Step
2 to restore the inactive setting (--- ).
REMOTE FAX OPTIONS 8 - 3
Remote Retrieval
You can call your machine from any touch tone telephone or fax
machine, then use the Remote Access Code and remote commands
to retrieve fax messages. Be sure to cut out the Remote Retrieval
Access Card on the last page and keep it with you at all times.
Using your Remote Access Code
1
2
3
Dial your fax number from a telephone or another fax machine
using touch tone.
When your machine answers, immediately enter your Remote
Access Code (3 digits followed by ).
The machine signals if it has received fax messages:
1 long beep — Fax messages
No beeps — No messages
4
The machine gives two short beeps, which tells you to enter a
command. The machine will hang up if you wait longer than 30
seconds to enter a command. The machine will beep three
times, if you enter an invalid command.
5
6
Press 90 to reset the machine when you’ve finished.
Hang up.
If your machine is set to Manualmode and you want to use the
remote retrieval features, you can access your machine by
waiting about 2 minutes after it starts ringing, and then entering
the Remote Access Code within 30 seconds.
8 - 4 REMOTE FAX OPTIONS
Remote commands
Follow the commands below to access features when you are away
from the machine. When you call the machine and enter your
Remote Access Code (3 digits followed by ), the system will give
two short beeps and you must enter a remote command.
Remote commands
Operation details
95 Change the Fax Forwarding
settings
1 OFF
If you hear one long beep, the change has
been accepted. If you hear three short beeps,
you cannot change it because the conditions
have not been met. You can register your Fax
Forwarding number by entering 4. (See
page 8-6.) Once you have registered the
number, Fax Forwarding will be set to On.
2 Fax Forwarding
4 Fax Forwarding number
6 Fax Storage ON
7 Fax Storage OFF
You can turn Fax Storageto On(or Off
after you have retrieved or erased all your
messages).
96 Retrieve a fax
2 Retrieve all faxes
Enter the number of a remote fax machine to
receive stored fax message(s). (See page
8-6.)
3 Erase faxes from the
memory
If you hear one long beep, you can erase fax
messages from the memory.
97 Check the receiving status
You can check whether your machine has
received any faxes. If yes, you will hear one
long beep. If no, you will hear three short
beeps.
1 Fax
98 Change the Receive Mode
1 External TAD
2 Fax/Tel
If you hear one long beep, you can change
the Receive Mode.
3 Fax Only
90 Exit
After a long beep, you can exit Remote
Retrieval.
REMOTE FAX OPTIONS 8 - 5
Retrieving fax messages
1
2
Dial your fax number.
When your machine answers, immediately enter your Remote
Access Code (3 digits followed by ). If you hear one long
beep, you have messages.
3
4
As soon as you hear two short beeps, use the dial pad to press
962.
Wait for the long beep, and then use the dial pad to enter the
number of the remote fax machine where you want your fax
messages sent to followed by ## (up to 20 digits).
You cannot use
you want to store a pause.
and # as dial numbers. However, press # if
5
Hang up after you hear your machine beep. Your machine will
call the other machine, which will then print your fax messages.
Changing your Fax Forwarding number
You can change the default setting of your fax forwarding number
from another telephone or fax machine using Touch Tone.
1
2
Dial your fax number.
When your machine answers, immediately enter your Remote
Access Code (3 digits followed by ). If you hear one long
beep, you have messages.
3
4
When you hear two short beeps, use the dial pad to press 954.
Wait for the long beep, and then use the dial pad to enter the
new number of the remote fax machine where you want your fax
messages forwarded followed by ## (up to 20 digits).
You cannot use
you want to store a pause.
and # as dial numbers. However, press # if
5
Hang up after you hear your machine beep.
8 - 6 REMOTE FAX OPTIONS
Printing reports
9
Machine settings and activity
You need to set up the Transmission Verification Report and Journal
Period in the menu table.
Press Menu/Set, 2, 4, 1.
1.XMIT Report
—OR—
Press Menu/Set, 2, 4, 2.
2.Journal Period
Customizing the Transmission Verification
Report
You can use the Transmission Report as proof that you sent a fax.
This report lists the time and date of transmission and whether the
transmission was successful (OK). If you select Onor On+Image, the
report will print for every fax you send.
If you send a lot of faxes to the same place, you may need more than
the job numbers to know which faxes you must send again. Selecting
On+Imageor Off+Imagewill print a section of the fax’s first page
on the report to help you remember.
When the Verification Report is turned Off, the Report will only
print it there is a transmission error, and in the RESULT column
it will show NG.
1
2
Press Menu/Set, 2, 4, 1.
Press or to select Off,
Off+Image, Onor On+Image.
1.XMIT Report
Press Menu/Set.
3
Press Stop/Exit.
PRINTING REPORTS 9 - 1
Setting the Journal Period
You can set the machine to print a journal at specific intervals (every
50 faxes, 6, 12 or 24 hours, 2 or 7 days). If you set the interval to Off,
you can print the report by following the Steps on the next page.
The default setting is Every 50 Faxes.
1
2
Press Menu/Set, 2, 4, 2.
2.Journal Period
Press
or
to choose an
interval.
Press Menu/Set.
(If you choose 7 days, the LCD will ask you to choose a day on
which to begin the 7-day countdown.)
3
4
Enter the time to begin printing in 24-hour format.
Press Menu/Set.
(For example: enter 19:45 for 7:45 PM.)
Press Stop/Exit.
If you select 6, 12, 24 hours, 2 or 7 days, the machine will print
the report at the selected time and then erase all jobs from its
memory. If the machine’s memory becomes full with 200 jobs
before the time you selected has passed, the machine will print
the Journal early and then erase all jobs from memory. If you
want an extra report before it is due to print, you can print it
without erasing the jobs from memory.
If you select Every 50 Faxes, the machine will print the Journal
when the machine has stored 50 jobs.
9 - 2 PRINTING REPORTS
Printing reports
Prints the Help List so you can see at-a-glance
how to quickly program your machine.
1.Help List
2.Quick-Dial
3.Fax Journal
Lists names and numbers stored in the
Speed-Dial memory, in numerical order.
Lists information about the last incoming and
outgoing faxes.
(TX means Transmit.) (RX means Receive.)
Prints a Transmission Verification Report for your
last transmission.
4.XMIT Verify
Lists your settings.
5.User Settings
Lists your Network settings.
6.Network Config
(MFC-3820CN only)
To print a report
1
2
For MFC-3420C, press Menu/Set, 5.
For MFC-3820CN, press Menu/Set, 7.
Press or to select the report you want.
Press Menu/Set.
—OR—
Enter the number of the report you want to print.
For example, press 1 to print the Help List.
Press Mono Start.
3
PRINTING REPORTS 9 - 3
Making copies
10
Using the machine as a copier
You can use your machine as a copier, making up to 99 copies at a
time.
Enter Copy mode
Before making copies, make sure that
(Copy) is illuminated
in green. If it is not, press (Copy) to enter Copy mode. The
default setting is Fax. You can change the number of seconds or
The LCD shows the default copy setting
Copy Ratio
Quality
No of Copies
10 - 1 MAKING COPIES
Making a single copy
1
2
3
Press
(Copy) to illuminate it in green.
Press Mono Start or Colour Start.
To stop copying, press Stop/Exit.
Making multiple copies
1
2
3
Press
(Copy) to illuminate it in green.
Use the dial pad to enter the number of copies you want
(up to 99).
4
Press Mono Start or Colour Start.
MAKING COPIES 10 - 2
Out of Memory message
If the memory becomes full while you are
making copies, the LCD message will
guide you through the next step.
Out of Memory
If the Out of Memorymessage appears, press Stop/Exit to
cancel or Mono Start or Colour Start to copy scanned pages. You
will need to clear some jobs from the memory before you can
continue.
To gain extra memory, you can turn off Fax Storage.
—OR—
Print the faxes that are in the memory.
When you get an Out of Memorymessage, you may be able to
make copies if you first print incoming faxes in the memory to restore
the memory to 100%.
10 - 3 MAKING COPIES
Using the Copy keys
(Temporary settings)
When you want to change the settings only for the next copy, use the
Temporary Copy keys. You can use different combinations.
These settings are temporary, and the machine returns to its default
settings 60 seconds after it finishes copying. If you want to use these
temporary settings again, place the next document in the ADF within
that time. However, if you have set the Mode Timer for copy and
Scan modes to 0 or 30 seconds, the machine returns to the default
settings after the number of seconds that has been set for mode
Temporary Copy keys
MAKING COPIES 10 - 4
Enlarge/Reduce
You can select the following enlargement or reduction ratios.
Autosets the machine to calculate the ratio that fits the size of your
paper. Customallows you to enter a ratio from 25% to 400%.
Press Enlarge/Reduce 100%
142%:A5→A4
198%:10X15cm→A4
200%
Custom(25-400%)
97%:LTR→A4
83%:LGL→A4
69%:A4→A5
50%
1
2
3
Press
(Copy) to illuminate it in green.
Use the dial pad to enter the number of copies you want
(up to 99).
4
5
Press Enlarge/Reduce.
Press
or
to select the enlargement or reduction ratio
you want.
Press Menu/Set.
—OR—
You can select Customand press Menu/Set.
Use the dial pad to enter an enlargement or reduction ratio from
25%to 400%.
Press Menu/Set. (For example, press 5 3 to enter 53%.)
Press Mono Start or Colour Start.
—OR—
6
Press other temporary copy keys for more settings.
Special Copy Options (2in1, 4in1 or Poster) are not available
with Enlarge/Reduce.
10 - 5 MAKING COPIES
Quality
You can select the copy quality. The default setting is Normal.
Press Quality
Normal
Recommended mode for ordinary
printouts. Good copy quality with
adequate copy speed.
Fast
Fast copy speed and lowest ink
consumption. Use FAST to save
time (document to be proof-read,
large documents or many copies).
and
or
Best
Use this mode to copy precise
images such as photographs.
BEST uses the highest resolution
and slowest speed.
1
2
Press
(Copy) to illuminate it in green.
3
Use the dial pad to enter the number of copies you want
(up to 99).
4
5
Press Quality.
Press
or
to choose the copy quality (Fast, Normal
or Best).
Press Menu/Set.
6
Press Mono Start or Colour Start.
—OR—
Press other Temporary Copy keys for more settings.
MAKING COPIES 10 - 6
Options
Use the Options key to set the following copy settings only for the
next copy.
Press
Copy
Options
Menu Selections
Options
Factory
Setting
Page
10-8
10-9
select
select
Paper Type
Plain/Inkjet/
Glossy(4-Coloror
3-Color)/
Plain
A4
Transparency
Paper Size
A4/A5/
10(W)X15(H)cm
Brightness
Contrast
-
-
+
+
-
+
10-13
-
+
Stack/Sort
Page Layout
Stack/Sort
Stack
Off(1 in 1)/
Off
2 in 1/4 in 1 (P)/ (1 in 1)
4 in 1 (L)/
Poster(3 x 3)
No. of Copies
No. of Copies:01 01
(01-99)
After you finish choosing settings using the Options key, the LCD
shows Press Startand then returns to Menu selections.
Press Mono Start or Colour Start if you’re finished choosing
settings.
—OR—
Press
or
to select more settings.
10 - 7 MAKING COPIES
Paper Type
You can change the paper type only for the next copy. Select the
type of media that you are using to get the best print quality.
1
2
3
Press
(Copy) to illuminate it in green.
Use the dial pad to enter the number of copies you want
(up to 99).
4
5
Press Options and
Press Menu/Set.
or
to select Paper Type.
Press
or
to select the type of paper you are using
(Plain, Inkjet, Glossyor Transparency).
Press Menu/Set.
6
If you selected Glossy, press
Glossy:4-Coloror Glossy:3-Color.
or
to select
Press Menu/Set.
The print quality of black ink depends on the type of glossy
paper you are using. Black ink is used when you select
Glossy:4-Color. If the glossy paper you are using repels the
black ink, select Glossy:3-Color, which simulates black ink
by combining the three ink colours.
7
Press Colour Start or Mono Start.
—OR—
Press
or
for more settings.
You can change the default Paper Type setting at any time.
MAKING COPIES 10 - 8
Paper Size
You can change the paper size setting only for the next copy.
You can copy only on, A4, A5 and Photo Card
(10(W)X15(H)cm) paper.
1
2
3
Press
(Copy) to illuminate it in green.
Use the dial pad to enter the number of copies you want
(up to 99).
4
5
Press Options and
Press Menu/Set.
or
to select Paper Size.
Press
or
to select the size of paper you are using
(A4, A5or 10(W)X15(H)cm).
Press Menu/Set.
6
Press Mono Start or Colour Start.
—OR—
Press
or
for more settings.
10 - 9 MAKING COPIES
Brightness
You can adjust the copy brightness to make copies darker or lighter.
1
2
3
Press
(Copy) to illuminate it in green.
Use the dial pad to enter the number of copies you want
(up to 99).
4
5
Press Options and
Press Menu/Set.
or
to select Brightness.
-
+
Press
to make a lighter copy.
—OR—
Press
to make a darker copy.
Press Menu/Set.
6
Press Mono Start or Colour Start.
—OR—
Press
or
for more settings.
MAKING COPIES 10 - 10
Contrast
You can adjust the copy contrast to help an image look sharper and
more vivid.
1
2
3
Press
(Copy) to illuminate it in green.
Use the dial pad to enter the number of copies you want
(up to 99).
4
5
Press Options and
Press Menu/Set.
or
to select Contrast.
-
+
Press
to increase the contrast.
—OR—
Press
to decrease the contrast. Press Menu/Set.
6
Press Mono Start or Colour Start.
—OR—
Press
or
for more settings.
10 - 11 MAKING COPIES
Sorting copies using the ADF
You can sort multiple copies. Pages will be stacked in the order 123,
123, 123, and so on.
1
2
3
Press
(Copy) to illuminate it in green.
Use the dial pad to enter the number of copies you want
(up to 99).
4
5
6
Press Options and
Press Menu/Set.
or
to select Stack/Sort.
Press
or
to select Sort.
Press Menu/Set.
Press Mono Start or Colour Start.
—OR—
Press
or
for more settings.
MAKING COPIES 10 - 12
N in 1 copy (Page Layout)
You can save paper by copying either two or four pages onto one
page. If you want to print a poster, use the scanner glass.
1
2
3
Press
(Copy) to illuminate it in green.
Use the dial pad to enter the number of copies you want
(up to 99).
4
5
6
Press Options and
or
to select Page Layout.
Press Menu/Set.
Press
or
to select 2 in 1, 4 in 1 (P), 4 in 1
(L), Poster(3 x 3)(or Off(1 in 1)). Press Menu/Set.
Press Mono Start or Colour Start to scan the document.
If you placed the document in the ADF, the machine starts
printing.
If you are using the scanner glass:
7
After the machine scans the page,
the LCD shows;
Next Page?
1.Yes 2.No
Press 1 to scan next page.
8
Put the next document on
the scanner glass.
Set Next Page
Then Press Set
Press Menu/Set.
Repeat Steps 7 and 8 for each page of the layout.
9
After all the pages of the document have been scanned,
press 2 to end.
(P) means Portrait and (L) means Landscape.
For 2 in 1 or 4 in 1 copies, you can only use A4 paper.
For 2 in 1, 4 in 1 (P), 4 in 1 (L)or Poster(3 x 3),
you can not use the Enlarge/Reduce setting.
If you selected Glossyin the Paper Type setting, 2 in 1 and 4
in 1 copies are not available.
2 in 1 or 4 in 1 copies in colour are not available with Multiple
Copies.
10 - 13 MAKING COPIES
2 in 1
4 in 1 (P)
(P)
4 in 1 (L)
(L)
Poster (3X3)
You can make a poster
size copy of a
photograph.
For Poster copies, you cannot make more than one copy.
MAKING COPIES 10 - 14
Changing the default copy settings
You can change the default copy settings. These settings will stay
until you change them again.
Copy Quality
1
2
Press Menu/Set, 3, 1.
Press or to select
Normal, Bestor Fast.
1.Quality
Press Menu/Set.
3
Press Stop/Exit.
Brightness
1
2
Press Menu/Set, 3, 2.
2.Brightness
Press
to make a lighter copy.
—OR—
Press
to make a darker copy.
Press Menu/Set.
Press Stop/Exit.
3
Contrast
You can change the contrast to help an image look sharper and more
vivid.
1
2
Press Menu/Set, 3, 3.
3.Contrast
Press
to increase the contrast.
—OR—
Press
to decrease the contrast.
Press Menu/Set.
Press Stop/Exit.
3
10 - 15 MAKING COPIES
Colour Adjustment
1
2
Press Menu/Set, 3, 4.
Press or to select Red,
Greenor Blue.
4.Color Adjust
Press Menu/Set.
3
4
Press
to increase the colour saturation.
—OR—
Press
to decrease the colour saturation.
Press Menu/Set.
Return to Step 2 to select the next colour.
—OR—
Press Stop/Exit.
MAKING COPIES 10 - 16
Legal limitations
Colour reproductions of certain documents are illegal and may result
in either criminal or civil liability. This memorandum is intended to be
a guide rather than a complete listing of every possible prohibition. In
case of doubt, we suggest that you check with relevant authorities as
to any particular questionable documents.
The following are examples of documents which should not be
copied:
■ Paper money
■ Bonds or other certificates of indebtedness
■ Certificates of Deposit
■ Armed Forces Service or Draft papers.
■ Passports
■ Postage Stamps (cancelled or uncancelled)
■ Immigration Papers
■ Welfare documents
■ Cheques or Drafts drawn by Governmental Agencies
■ Identification Documents, badges or insignias
■ Licences and Certificates of Title to motor vehicles
Copyrighted works cannot be copied. Sections of a copyrighted work
can be copied for ‘fair use’. Multiple copies would indicate improper
use.
Works of art should be considered the equivalent of copyrighted
works.
10 - 17 MAKING COPIES
Walk-Up PhotoCapture
Center™ (MFC-3820CN
only)
11
Introduction
Your Brother machine includes four media drives (slots) for use with
popular digital camera media: CompactFlash®, SmartMedia®,
Memory Stick® and SD (Secure Digital) Memory card.
CompactFlash®
SmartMedia®
Memory Stick®
SD Card
The PhotoCapture Center™ feature lets you print digital photos from
your digital camera at high resolution to get photo quality printing.
PhotoCapture Center™ requirements
To avoid error conditions, please remember:
■ The DPOF file on the media card must be in a valid format.
■ The image file extension must be .JPG (Other image file
extensions .JPEG, .TIF, .GIF and so on will not be recognized).
■ Walk-up PhotoCapture Center™ printing must be performed
separately from PhotoCapture Center™ operations using the PC.
(Simultaneous operation is not available.)
■ IBM Microdrive™ is not compatible with the machine.
■ The machine can read up to 999 files in a media card.
■ Use only Smart media cards with a 3.3v voltage rating.
When printing the INDEX or IMAGE, the PhotoCapture Center™
will print all the valid images, even if one or more images have
been corrupted. A portion of the corrupted image may be printed.
WALK-UP PHOTOCAPTURE CENTER™ (MFC-3820CN ONLY) 11 - 1
Basic flow
Even if your machine is not connected to your computer, you can
print photos directly from the digital camera media. This is the basic
flow of the direct printing operation. For more detail information,
please read this chapter from the next page.
1
2
Insert the media card firmly into the media drive (slot).
Press PhotoCapture.
3
Print the index which shows thumbnails views of photos stored
on your media card. Even if the machine is not connected to the
computer, you can know the individual image number on the
media card.
Press
or
to select Print Indexand then press
Menu/Set.
Press Colour Start to start printing index sheet.
4
To print the images, press
or
to select
Print Imagesand then press Menu/Set.
Enter image number and press Menu/Set.
Press Colour Start to start printing.
You can change the settings for printing images, such as the number
of Copies, Paper Type, Paper & Print Size, Print Quality, Brightness
11-9.)
11 - 2 WALK-UP PHOTOCAPTURE CENTER™ (MFC-3820CN ONLY)
Getting started
There are separate slots on your machine, for a CompactFlash®
card, a SmartMedia® card, Memory Stick® and SD Card.
Use only Smart media cards with a 3.3v voltage rating.
Firmly insert the card into the appropriate slot.
SmartMedia®
MemoryStick®
SD Card
CompactFlash®
PhotoCapture key Lights:
■ PhotoCapture light is ON,
the media card is inserted
properly.
■ PhotoCapture light is
OFF, the media card is not
properly inserted.
■ PhotoCapture light is
BLINKING, the media card
is being read or written to.
WALK-UP PHOTOCAPTURE CENTER™ (MFC-3820CN ONLY) 11 - 3
Do NOT unplug the power cord or remove the media card from
the media drive (slot) while the machine is reading or writing to
the card (the PhotoCapture key is blinking). You will lose
your data or damage the card.
The machine can only read one Media card at a time so do not insert
more than one card. The settings that you want to use with the card
will be kept until you take out the media card from the drive (slot),
print images or press Stop/Exit.
1
2
Insert the media card firmly into the media drive (slot).
When you insert your media card
into the proper slot, the LCD shows.
C.Flash Active
Press PhotoCapture key...
The media active message will be shown for 60 seconds and
then disappear. Even in that case, you can enter the
PhotoCapture mode by pressing PhotoCapture.
3
Press PhotoCapture.
The LCD shows:
Photo:Select ▲▼
Print Index ▲▼
Print Images ▲▼
Select
11 - 4 WALK-UP PHOTOCAPTURE CENTER™ (MFC-3820CN ONLY)
Printing the Index (Thumbnails)
The PhotoCapture Center™ assigns numbers for images (such as
No.1, No.2, No.3, and so on).
It does not recognize any other numbers or file names that your
digital camera or PC have used to identify the pictures. You can print
a thumbnail page (Index page with 6 or 4 images per line). This will
show all the pictures on the media card.
1
2
Make sure you inserted the media card.
Press
or
to select
Print Index
Print Index.
Press Menu/Set.
3
Press
6 Images/Lineor
4 Images/Line.
or
to select
6 Images/Line
Press Menu/Set.
Index
Index
4 Images/Line
6 Images/Line
4
Press Colour Start to start printing.
Print time for 4 Images/Linewill be slower than 6
Images/Line, but the quality is better. To print an image, see
the next page.
WALK-UP PHOTOCAPTURE CENTER™ (MFC-3820CN ONLY) 11 - 5
Printing images
Before you can print an individual image, you have to know the
image number.
Print the Index first.
1
2
Make sure you inserted the media card.
Press
or
to choose
Print Images
Print Images.
Press Menu/Set.
If your media card is with DPOF information, the LCD shows
3
Use the dial pad to enter the image
number that you want to be printed
from the Index page (Thumbnails).
No.:1,3,6
Press Menu/Set.
Repeat this step until you have entered all the image numbers
that you want to print.
You can enter all the numbers at one time by using the
key for
a comma or the # key for hyphen.
(For example, Enter 1 3 6 - to print images No.1, No.3 and
No.6. Enter 1#5 to print images No.1 to No.5).
4
After you have selected all the image numbers.
Press Menu/Set again, and go to Step 5.
—OR—
To print without changing any settings, press Colour Start.
11 - 6 WALK-UP PHOTOCAPTURE CENTER™ (MFC-3820CN ONLY)
Paper Type & Paper Size
Press or to select the type of paper you are using,
5
(10x15cm Glossy, 13x18cm Glossy, A4 Glossy, A4
Plain, 10x15cm Inkjetor A4 Inkjet).
Press Menu/Set.
If you selected A4, go to Step 6.
If you selected another size, go to Step 7.
—OR—
To print without changing settings, press Colour Start.
Print Size
6
If you selected A4, press
or
to select the print size
(10X8cm, 13X9cm, 15X10cm, 18X13cmor 20X15cm).
Press Menu/Set, and go to Step 7.
—OR—
To print without changing settings, press Colour Start.
Printed Position
1
10X8cm
2
13X9cm
3
15X10cm
4
18X13cm
5
20X15cm
Number of Copies
7
8
Use the dial pad to enter the number of copies you want.
Press Menu/Set.
Press Colour Start to print.
WALK-UP PHOTOCAPTURE CENTER™ (MFC-3820CN ONLY) 11 - 7
DPOF printing
DPOF stands for Digital Print Order Format.
Major Digital Camera manufacturers (Canon Inc., Eastman Kodak
Company, Fuji Photo Film Co. Ltd., Matsushita Electric Industrial Co.
Ltd. and Sony Corporation.) created this standard to make it easier
to print images from a digital camera.
If your digital camera supports DPOF printing, you will be able to
select on the Digital Camera display the images and number of
copies you want to print.
When the memory card (CompactFlash®, SmartMedia®, Memory
Stick® or SecureDigital) with DPOF information is put into your
machine, you can print the selected image easily.
1
Insert your media card into the
proper drive (slot).
C.Flash Active
The media active message will be shown for 60 seconds and
then disappear. Even in that case, you can enter the
PhotoCapture mode by pressing PhotoCapture.
2
3
Press PhotoCapture.
Press
or
to select Print Imagesto select individual
images.
Press Menu/Set.
4
5
If there is a DPOF file on the card,
the LCD shows:
DPOF Print:Yes
DPOF Print:No
Press
or
to select
DPOF Print:Yes.
Press Menu/Set.
If you want to print an Index (thumbnails) or choose the images
and their print options now, select DPOF Print:No.
6
Press Colour Start to print.
11 - 8 WALK-UP PHOTOCAPTURE CENTER™ (MFC-3820CN ONLY)
Changing the default settings
You can adjust the Print Quality, Paper & Print Size, Brightness,
Contrast, Colour Enhance and Cropping settings, that are shown in
the chart. These settings will remain set until you change them again.
Press Menu/Set, 4, followed by the number of the setting you want
to change. (See details on the following pages.)
Print Quality
1
2
Press Menu/Set, 4, 1.
Press or to select
Normal, Fineor Photo.
1.Print Quality
Press Menu/Set.
3
Press Stop/Exit.
Paper & Size
1
2
Press Menu/Set, 4, 2.
Press or to select
10x15cm Glossy, 13x18cm Glossy, A4 Glossy, A4
2.Paper & Size
Plain, 10x15cm Inkjetor A4 Inkjet.
Press Menu/Set.
3
4
If you selected A4, press
(10X8cm, 13X9cm, 15X10cm, 18X13cmor 20X15cm).
or
to select the print size
Press Menu/Set.
Press Stop/Exit.
WALK-UP PHOTOCAPTURE CENTER™ (MFC-3820CN ONLY) 11 - 9
Brightness
1
2
Press Menu/Set, 4, 3.
3.Brightness
Press
to make a lighter print.
—OR—
Press
to make a darker print.
Press Menu/Set.
Press Stop/Exit.
3
Contrast
You can choose the contrast setting. More Contrast will make an
image look sharper and more vivid.
1
2
Press Menu/Set, 4, 4.
4.Contrast
Press
to increase the contrast.
—OR—
Press
to decrease the contrast.
Press Menu/Set.
Press Stop/Exit.
3
11 - 10 WALK-UP PHOTOCAPTURE CENTER™ (MFC-3820CN ONLY)
Colour enhancement
You can turn on the colour enhancement feature to print more vivid
images.
1
2
Press Menu/Set, 4, 5.
5.Color Enhance
Press
or
to select On(or
Off).
Press Menu/Set.
If you select On, you can customize the White Balance,
Sharpness or Colour Density.
3
If you selected On,
Press
or
to select White Balance.
Press Menu/Set.
—OR—
To skip the White Balance.
Press
Press
or
or
to select Sharpnessor Color Density.
4
5
to adjust the degree of White Balance.
Press Menu/Set.
Repeat Step 4 and Step 5 to adjust the degree of Sharpness
and Colour Density.
—OR—
Press Stop/Exit.
WALK-UP PHOTOCAPTURE CENTER™ (MFC-3820CN ONLY) 11 - 11
■ White Balance
This setting adjusts the hue of the white areas of an image.
Lighting, Camera settings and other influences will effect the
appearance of white. The white areas of a picture may be slightly
pink, yellow or some other colour. By using this adjustment you
can correct this effect and bring the white areas back to pure
white.
■ Sharpness
This setting enhances the detail of an image. It is similar to
adjusting the fine focus on a camera. If the image is not in true
focus and you cannot see the fine details of the picture, then
adjust the sharpness.
■ Colour Density
This setting adjusts the total amount of colour in the image. You
can increase or decrease the amount of colour in an image to
improve a washed out or weak picture.
Cropping
If your photo is too long or wide to fit the available space on your
selected layout, part of the image will be automatically cropped.
The default setting is On. If you want to print whole image, turn this
setting to Off.
1
2
Press Menu/Set, 4, 6.
or
Press
to select Off(or On).
Press Menu/Set.
Press Stop/Exit.
3
11 - 12 WALK-UP PHOTOCAPTURE CENTER™ (MFC-3820CN ONLY)
Cropping:On
Cropping:Off
Understanding the Error Messages
Once you are familiar with the types of errors that can occur while
you’re using the PhotoCapture Center™, you can easily identify and
troubleshoot any difficulties.
When an error message appears on the LCD, the machine will beep
to get your attention.
Media Error—This message will appear if you insert a media card
that is either bad or not formatted, or when there is a problem with
the media drive. To clear this error, take out the media card.
No File—This message will appear if you try to access the media
card in the drive (slot) does not contain a .JPG file.
Out of Memory—This message will appear if you are working with
images that are too large for the machine’s memory.
Unsupported Card—This message will appear if you insert a
media card that is not supported.
WALK-UP PHOTOCAPTURE CENTER™ (MFC-3820CN ONLY) 11 - 13
Important information
12
For your safety
To ensure safe operation the three-pin plug supplied must be
inserted only into a standard three-pin power point which is
effectively grounded through the normal household wiring.
The fact that the equipment operates satisfactorily does not imply
that the power is grounded and that the installation is completely
safe. For your safety, if in any doubt about the effective grounding of
the power, consult a qualified electrician.
IT power system (For Norway only)
This product is also designed for IT power system with phase to
phase voltage 230V.
LAN connection
Caution
Do not connect this product to a LAN connection that is subject to
over-voltages.
International ENERGY STAR® Compliance Statement
®
The purpose of the International ENERGY STAR Program is to
promote the development and popularization of energy-efficient
office equipment.
®
As an ENERGY STAR Partner, Brother Industries, Ltd. has determined
®
that this product meets the ENERGY STAR guidelines for energy
efficiency.
IMPORTANT INFORMATION 12 - 1
Important safety instructions
1
2
3
4
Read all of these instructions.
Save them for later reference.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall socket before cleaning. Do not
use liquid or aerosol cleaners. Use a damp cloth for cleaning.
5
6
Do not use this product near water.
Do not place this product on an unstable cart, stand, or table.
The product may fall, causing serious damage to the product.
7
Slots and openings in the cabinet and the back or bottom are
provided for ventilation; to ensure reliable operation of the
product and to protect it from overheating, these openings must
not be blocked or covered. The openings should never be
blocked by placing the product on a bed, sofa, rug, or other
similar surface. This product should never be placed near or
over a radiator or heater. This product should never be placed
in a built-in installation unless proper ventilation is provided.
8
9
This product should be operated from the type of power source
indicated on the label. If you are not sure of the type of power
available, call your dealer or local power company.
Use only the power cord supplied with this machine.
This product is equipped with a 3-wire grounded plug, a plug
having a third (grounded) pin. This plug will only fit into a
grounded power outlet. This is a safety feature. If you are unable
to insert the plug into the outlet, call your electrician to replace
your obsolete outlet. Do not defeat the purpose of the grounded
plug.
10 Do not allow anything to rest on the power cord. Do not place
this product where people can walk on the cord.
12 - 2 IMPORTANT INFORMATION
11 Do not place anything in front of the machine that will block
received faxes. Do not place anything in the path of received
faxes.
12 Wait until pages have exited the machine before picking them
up.
13 Unplug this product from the wall outlet and refer servicing to
Authorized Service Personnel under the following conditions:
■ When the power cord is damaged or frayed.
■ If liquid has been spilled into the product.
■ If the product has been exposed to rain or water.
■ If the product does not operate normally when the operating
instructions are followed. Adjust only those controls that are
covered by the operating instructions. Improper adjustment
of other controls may result in damage and will often require
extensive work by a qualified technician to restore the
product to normal operation.
■ If the product has been dropped or the cabinet has been
damaged.
■ If the product exhibits a distinct change in performance,
indicating a need for service.
14 To protect your product against power surges, we recommend
the use of a power protection device (Surge Protector).
IMPORTANT INFORMATION 12 - 3
Trademarks
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International
Corporation.
© Copyright 2003 Brother Industries, Ltd. All rights reserved.
Windows and Microsoft are registered trademarks of Microsoft in the
U.S. and other countries.
Macintosh is a registered trademark of Apple Computer, Inc.
PaperPort and TextBridge are registered trademarks of ScanSoft, Inc.
Presto! PageManager is a registered trademark of NewSoft
Technology Corporation.
Microdrive is a trademark of International Business Machine
Corporation.
SmartMedia is a registered trademark of Toshiba Corporation.
CompactFlash is a registered trademark of ScanDisk Corporation.
Memory Stick is a registered trademark of Sony Corporation.
MagicGate is a trademark of Sony Corporation.
Each company whose software title is mentioned in this manual has
a Software License Agreement specific to its proprietary programs.
All other brand and product names mentioned in this User’s
Guide, the Software User’s Guide, and the Network User’s
Guide (MFC-3820CN only) are registered trademarks of their
respective companies.
12 - 4 IMPORTANT INFORMATION
Troubleshootingandroutine
maintenance
13
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this
happens, your machine identifies the problem and displays an error
message. The most common error messages are shown below.
ERROR MESSAGES
ERROR
CAUSE
ACTION
MESSAGE
BT Callsign
On
The machine is set BT Callsign to ON. You
cannot change the Receive Mode from
Manual to another mode.
Check
Cartridge
An ink cartridge is not properly installed.
Take out the ink cartridge and put it
in again seating it properly.
Check
Original
than about 90cm.
Check Paper
Size
Paper is not the correct size.
Reload the correct size of paper
(A4), and then press Mono Start or
Colour Start.
Check Paper
The machine is out of paper.
Add paper, and then press Mono
Start or Colour Start.
The paper is jammed in the machine.
Comm.Error
Poor phone line quality caused a
communication error.
Try the call again. If the problem
continues, call the telephone
company and ask them to check
your phone line.
Connection
Fail
You tried to poll a fax machine that is not in
Polled Waiting mode.
Check the other fax machine’s
polling setup.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 1
ERROR MESSAGES
ERROR
CAUSE
ACTION
MESSAGE
Cover Open
The scanner cover is not closed completely.
Lift the scanner cover and then
close it again.
Disconnected
Data Remains
The other person or other person’s fax
machine stopped the call.
Try to send or receive again.
Print data remains in the machine’s memory. Re-start printing from your
computer.
Print data remains in the machine’s memory. Press Stop/Exit. The machine will
The USB cable was unplugged while the
computer was sending the data to the
machine.
cancel the job and eject the page
that is being printed.
High
Temperature
The print heads are too warm.
Allow the machine to cool down.
Ink Empty
One or more of the ink cartridges is empty.
The machine will stop all print operations.
While memory is available, black and white
faxes will be received into memory. If a
sending machine has a colour fax, the
machine’s ‘handshake’ will request that the
fax be sent as black and white. If the sending
machine has the ability to convert it, the
colour fax will be received into memory as a
black and white fax.
Replace the ink cartridges.
Low
Temperature
The print heads are too cold.
Allow the machine to warm up.
Call Brother Customer Service.
MachineError The machine has a mechanical problem.
XX
Media Error
The media card is either bad or not formatted. Reinsert the correct media card.
(MFC-3820CN)
Near Empty
One or more of the ink cartridges are running Order a new ink cartridge.
out of ink. If a sending machine has a colour
fax, the machine’s ‘handshake’ will request
that the fax be sent as black and white. If the
sending machine has the ability to convert it,
the colour fax will be received into memory as
a black and white fax.
No File
(MFC-3820CN
only)
The media card in the media drive does not
contain a .JPG file.
Reinsert the correct media card.
No
The number you dialled does not answer or is Verify the number and try again.
Response/Busy busy.
Not
Registered
You tried to access a Speed Dial number that Set up the Speed Dial number.
is not programmed.
13 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE
ERROR MESSAGES
ERROR
CAUSE
ACTION
MESSAGE
Out of Memory You can’t store data in the memory.
(May occur when
the machine’s
(Fax sending or copy operation in
process)
Press Stop/Exit and wait until the
other operations in progress finish
and then try again.
used as a printer)
—OR—
Clear the data in the memory. (See
(Printing operation in process)
Reduce print resolution.
Paper Jam
The paper is jammed in the machine.
Unsupported
Card
You inserted a media card that can not be
used.
Reinsert the correct media card.
(MFC-3820CN
only)
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 3
Document jams
If the document is jammed, follow the steps below.
Document is jammed in the top of the ADF unit.
1
2
3
Take out any paper from the ADF that is not jammed.
Lift the ADF cover.
Pull the jammed document out to the right.
4
5
Close the ADF cover.
Press Stop/Exit.
Document is jammed inside the ADF unit.
1
2
3
Take out any paper from the ADF that is not jammed.
Lift the document cover.
Pull the jammed document out to the right.
4
Close the document cover.Press Stop/Exit.
13 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Printer jam or paper jam
Remove the jammed paper depending on where it is jammed in the
machine.
Paper is jammed inside the front of the machine.
Pull the jammed paper toward you.
Paper is jammed in the paper tray.
1
Remove any paper from the paper tray that is not jammed.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 5
2
Pull up the jammed paper to remove it.
If you have difficulty removing the jammed paper, press and
hold the paper release lever as you pull out the page.
Paper Release
Lever
Paper is jammed inside the paper tray
Pull the paper tray out of the machine.
1
Paper Tray
13 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE
2
Pull up the jammed paper to remove it.
Jammed paper
Paper is jammed inside the machine.
1
2
Open the scanner cover by lifting the scanner cover.
Remove the jammed paper.
Scanner Cover
If the jammed paper is under the print heads, unplug the
machine, and then you can move the print heads to take out the
paper.
3
Close the scanner cover.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 7
If you are having difficulty with your machine
If you think there is a problem with your machine or the way your
faxes look, make a copy first. If the copy looks good, the problem is
probably not your machine. Check the chart below and follow the
troubleshooting tips.
DIFFICULTY
SUGGESTIONS
Printing or Receiving Faxes
Condensed print and white
This can be caused by static or interference on the telephone line. You
streaks across the page or the can make a copy using the Mono Start key to see if the same problem
top and bottom of sentences
are cut off.
occurs. If the copy is also bad, call your Brother dealer for service.
Poor quality print.
Make sure the Printer Driver or Paper Type setting in the menu matches
page 4-7.) If you are using plain paper, try using the types of
Smudged stain at the top
center of the printed page.
Printing is too dark or too light. Make sure your ink cartridges are fresh. Cartridges are good for up to
two years, after that the ink may become clogged. Cartridge expiration
dates are printed on the package. Make sure the Printer Driver matches
Software User’s Guide on the CD-ROM.) Try using the recommended
environment for your machine is between 20°C to 33°C.
Printing appears dirty or ink
seems to run.
on page 2-4.) Don’t handle the paper until the ink is dry.
The recommended environment for your machine is between 20°C to
33°C.
White horizontal lines appear
in text or graphics.
Stains appear on the reverse
side or at the bottom of the
page
Vertical black lines when
receiving.
The sender’s scanner may be dirty. Ask the sender to make a copy to
see if the problem is on with the sending machine. Try receiving from
another fax machine.
If the copy is also bad, call your Brother dealer for service.
Received colour fax prints only Replace the colour ink cartridges that are empty or nearly empty, and
in black and white.
off or a single page is printed
on two pages.
13 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE
DIFFICULTY
SUGGESTIONS
Phone Line or Connections
The machine does not answer Make sure the machine is in the correct receiving mode for your setup.
when called.
possible, call your machine to hear it answer. If there is still no answer,
check the telephone line cord connection. If there is no ringing when you
call your machine, ask your telephone company to check the line.
Sending Faxes
Poor sending quality.
Try changing your resolution to Fineor S.Fine. Make a copy to check
your machine’s scanner operation.
Transmission Verification
Report says ‘Result:NG’ or
‘Result:ERROR’.
There is probably temporary noise or static on the line. Try sending the
fax again. If you send a PC FAX message and get ‘Result:NG’ or, on the
Transmission Verification Report, your machine may be out of memory.
continues, ask the telephone company to check your phone line.
Vertical black lines when
sending.
If the copy you made shows the same problem, your scanner is dirty.
Handling Incoming Calls
machine ‘Hears’ Voice as
CNG Tone.
If your machine is set to Fax Detect ON, it is more sensitive to sounds.
Your machine may mistakenly interpret certain voices or music on the
line as a calling fax machine and respond with fax receiving tones.
Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by
Sending a Fax Call to the
machine.
If you answered at the machine, press Mono Start and hang up
immediately. If you answered on an extension phone, press your Fax
Receive Code (default setting is ( 51). When your machine answers,
hang up.
Custom features on a single
line.
If you have Call Waiting, Call Waiting/Caller ID, Ring Master, Voice Mail,
an alarm system or any other custom feature on a single phone line with
your machine, it may create a problem sending or receiving fax data.
For example: If you are sending or receiving a fax message while a
custom feature signal comes through on the line, the signal can
temporarily interrupt or disrupt the fax data. Brother’s ECM feature
should help overcome this problem. This condition is related to the
telephone system industry and is common to all devices that send and
receive data on a single, shared line with custom features. If avoiding a
slight interruption is crucial to your business, we recommend a separate
phone line with no custom features.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 9
DIFFICULTY
SUGGESTIONS
Printer Difficulties
Horizontal lines appear in text Clean the print head. (See Cleaning the print head on page 13-12.) If
or graphics.
you clean the print heads five times and the print has not improved, call
Brother or your dealer for service.
Scanning Difficulties
TWAIN errors appear while
scanning.
Make sure the Brother TWAIN driver is selected as the primary source.
In PaperPort, click Scan in the File menu and select the Brother TWAIN
driver.
Software Difficulties
Cannot perform ‘2 in 1 or 4 in 1’ Check that the paper size setting in the application and in the printer
printing. driver are the same.
Cannot print when using Paint Try setting the Display setting to ‘256 colours.’
Brush.
Cannot print when using
Adobe Illustrator.
Try to reduce the print resolution.
Thick lines and thin lines
1. Open the ‘Basic’ tab in the printer driver.
appear alternately. (banding)
2. Click ‘Setting’ in the Basic tab of the printer driver.
3. Turn OFF ‘Bi-Directional Printing’ by un-checking it.
CD-ROM.)
There are some dense lines.
Printing is slow.
Check ‘Reverse Order’ in the Basic tab of the printer driver.
In the ‘Colour’ tab from the ‘Advanced’ tab in the printer driver, uncheck
the Colour Enhancement.
Colour Enhancement is not
working properly.
If the image data is not full colour in your application (Such as 256
colour), Colour Enhancement will not work. Please use at least 24 bit
colour data with the Colour Enhancement feature.
‘MFC is Busy’ or ‘MFC
Connect Failure’ Error
Message appears.
Make sure the machine is not showing an error message on the LCD.
‘MFC Connect Failure’
If the machine is not connected to your PC and you have loaded the
Brother software, the PC will show 'MFC Connect Failure' each time you
restart Windows®. You can ignore this message or you can turn it off as
follows.
Double-click "\tool\warnOff.REG" from the supplied CD-ROM.
The Scan key on the machine’s control panel will not work unless you
restart your PC with the machine connected.
To turn it back on, Double-click "\tool\WarnOn.REG" from the supplied
CD-ROM.
13 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE
DIFFICULTY
SUGGESTIONS
PhotoCapture Center™ Difficulties (MFC-3820CN only)
Removable Disk does not
work properly.
a)Have you installed the Windows® 2000 update?
If not, do the following:
1. Disconnect the USB cable.
2. Install the Windows 2000® update. Please see the Quick Setup
Guide. After the installation the PC will be automatically restarted.
3. Wait about 1 minute after you reboot the PC, and then connect the
USB cable.
b)Take out the media card and put it back in again.
c) If you have tried "Eject", you must take out the media card before you
continue.
d)If an error message appears when you try to eject the media card, it
means the card is being accessed.
Wait a while and then try again.
e)If all of the above do not work, please turn off your PC and machine,
and then turn them on again.
(You will have to unplug the power cord of the machine to turn it off.)
Network Difficulties (MFC-3820CN only)
I cannot print over the Network Make sure that your machine is powered on and is On Line and in
page 9-3.) Then the current settings of the network are printed.
Reconnect the LAN cable to the hub to verify that the cabling and
Network connections are good. If possible, try connecting the machine
to a different port on your hub using a different cable. If the connections
are good, the machine shows LAN activein 2 seconds.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 11
How to improve print quality
Cleaning the print head
To ensure good print quality, the machine will regularly clean the
print head. You can start the cleaning process when needed.
Clean the print head and ink cartridges if you get a horizontal line in
the text or graphics on your printed pages. You can clean two colours
at a time (Black/Cyan, Yellow/Magenta), or all four colours at once.
Cleaning the print head consumes ink. Cleaning too often uses ink
unnecessarily.
WARNING
Do NOT clean the print head by touching it with your hand or a
cloth.
1
2
Press Ink.
Press
or
to select Cleaning.
Press Menu/Set.
Press or
Press Menu/Set.
3
to select the colour you want to clean.
The machine will clean the print head. When cleaning is
finished, the machine will go back standby mode automatically.
If you clean the print head at least five times and the print has
not improved, call Brother your dealer for service.
Print quality check
If the print quality is not good, you can print a Print Quality Check
Sheet to help you find the settings you may need to change.
1
2
3
For MFC-3420C, press Menu/Set, 4.
For MFC-3820CN, press Menu/Set, 6.
Press Mono Start or Colour Start.
The machine begins printing the Print Quality Check Sheet.
Check the sheet to see if the quality and alignment are OK by
following STEPs A and B.
13 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE
STEP A: Colour block quality check
The LCD shows:
Is Step "A" OK?
1.Yes 2.No
4
5
Check the quality of the four colour
blocks on the sheet. (Black/Cyan/Yellow/Magenta).
If all lines are clear and visible, press 1 (Yes) to go to STEP B.
—OR—
If you can see missing short lines as shown below, press 2 (No).
OK
Poor
The LCD will ask you if the print
quality is OK for each colour.
Black OK?
1.Yes 2.No
6
Press 2 (No) for any colour with a
problem.
The LCD shows:
Press 1 (Yes). The machine will
start cleaning the colours.
Start Cleaning?
1.Yes 2.No
7
8
After cleaning is finished, press Mono Start or Colour Start.
The machine will start printing the Print Quality Check Sheet
again and then return to STEP A.
If STEP A is OK, press 1 to proceed to STEP B.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 13
STEP B: Alignment Check
The LCD shows:
Is Step "B" OK?
1.Yes 2.No
9
Check the 600 dpi and 1200 dpi test
prints to see if number 5 most closely matches number 0. If the
number 5 sample of both the 600 dpi and 1200 dpi are the best
matches, press 1 (Yes) to finish STEP B.
—OR—
If another test print number is a better match for either 600 dpi
or 1200 dpi, press 2 (No) to select it.
10 For 600 dpi, press the number of the
test print that most closely matches
the number 0 sample (1-8).
600dpi Adjust
Select Best #
11 For 1200 dpi, press the number of
the test print that most closely
matches the number 0 sample
(1-8).
1200dpi Adjust
Select Best #
12 Repeat Steps 1 and 2 (in Print Quality Check) to print another
sample Print Quality Check Sheet and then check it.
13 Press Stop/Exit.
When an ink head nozzle is
clogged the printed sample
looks like this.
After the ink head nozzle is
cleaned, the horizontal lines
are gone.
13 - 14 TROUBLESHOOTING AND ROUTINE MAINTENANCE
If you still see missing ink in this Print Quality Check Sheet, repeat
the cleaning and test print procedures at least five times. If ink is still
missing after the fifth cleaning and test print, replace the ink cartridge
for the clogged colour. (Perhaps the ink cartridge was in your
machine over six months or the expiration date written on the
cartridge package has passed. Or, the ink may not have been stored
properly before use.)
After replacing the ink cartridge, check it by printing another Print
Quality Check Sheet. If the problem still exists, repeat the cleaning
and test print procedures at least five times for the new ink cartridge.
If ink is still missing, call Brother dealer.
Caution
Do NOT touch the print head. Touching the print heads may cause
permanent damage and may void the print head’s warranty.
Checking the ink volume
You can check the ink that is left in the cartridge.
1
2
Press Ink.
Press
Ink Volume.
or
to select
Ink Volume
Bk:-
Press Menu/Set.
Press
colour you want to check.
The LCD shows the ink volume.
Press Stop/Exit.
3
4
or
to select the
+
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 15
Packing and shipping the machine
Whenever you transport the machine, use the packing materials that
came with your machine. If you do not pack the machine properly,
you could void your warranty.
Caution
Do NOT unplug the machine after a print job until you hear the final
click.
1
First, remove all the ink cartridges and attach the white shipping
attaching the white shipping cover, press all the ink cartridge
covers down.
When attaching the white shipping cover,
make sure it clips into place as shown in the diagram.
Caution
If you are not able to find the shipping cover, do NOT remove the ink
cartridges before shipping. It is essential that the machine be
shipped with either the shipping cover or the ink cartridges in
position. Shipping without them will cause damage to your machine
and may void your warranty.
2
Unplug the machine from the telephone wall socket and remove
the telephone line cord from machine.
3
4
Unplug the machine from the AC outlet.
Unplug the USB cable from the machine, if it is connected.
13 - 16 TROUBLESHOOTING AND ROUTINE MAINTENANCE
5
Attach the yellow protective bar.
Protective
Yellow Bar
6
7
Remove the paper tray and output paper support.
Wrap the machine in the bag and place it in the original carton
with the original packing material.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 17
8
Pack the printed materials in the original carton as shown below.
Do not pack the used ink cartridges in the carton.
9
Close the carton.
13 - 18 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Routine maintenance
Cleaning the scanner
Unplug the machine and lift the document cover. Clean the scanner
glass and the white film with isopropyl alcohol on a soft lint-free cloth.
White Film
Document
Cover
Open the document cover. Clean the white film and the glass strip
under the film with isopropyl alcohol on a lint-free cloth.
White film
Glass Strip
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 19
Cleaning the machine printer platen
Be careful not to touch the paper feed star wheels and flat
cable, and encoding film.
Be sure to unplug the machine from the AC power outlet before
cleaning the printer platen.
To clean your machine printer platen, wipe it with a soft lint free
cloth that is dry.
Encode Film
Flat Cable
Do NOT Touch!
Do NOT Touch!
Printer Platen
Clean Here
Paper Feed Star Wheel
Do NOT Touch!
13 - 20 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Replacing the ink cartridges
Your machine is equipped with an ink dot counter that automatically
monitors the ink level in each colour cartridge. When the counter
detects an ink cartridge is running out of ink, the machine will notify
you with a message on the LCD.
The LCD shows you which colour cartridges are low or empty. Be
sure to follow the LCD prompts so you replace the colour cartridges
in the appropriate order.
When the ink cartridges are running low, you must use the Ink
key to begin the cartridge replacement (Steps 1 to 3). If the ink
is empty, skip to Step 3.
1
2
Press Ink.
Press
or
to select Replace Ink.
Press Menu/Set.
If one or more ink cartridges are empty, for example Black, the
LCD shows Pls Open Cover.
3
4
Lift the scanner cover.
Push the appropriate coloured ink cartridge covers and remove
the used ink cartridge.
Ink Cartridge Covers
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 21
5
6
Open the new ink cartridge bag for the colour shown on the
LCD, and then take out the ink cartridge.
Hold the new ink cartridge as shown in the illustration, and then
peel the sealing tape from the side of the ink cartridge.
Carefully peel the tape in the direction away from you.
Peel in the direction
away from you!
Opening
To prevent spilling ink and staining your hands and clothing,
remove the sealing tape gently.
7
8
Each colour has its own correct position. Insert each new ink
cartridge into the carriage.
After installing the ink cartridge, close the scanner cover.
Your machine prepares for a “head cleaning” and goes online.
The LCD prompts you to verify that you removed the ink
cartridge for each colour. Example: Have you removed
Blck? 1.Yes 2.No.
9
If you removed the ink cartridge, press 1.
—OR—
If you did not remove the ink cartridge, press 2.
The LCD prompts you to verify that the ink cartridge was a new
one. Example: Changed to new Blck? 1.Yes 2.No.
13 - 22 TROUBLESHOOTING AND ROUTINE MAINTENANCE
10 If the ink cartridge you installed is not a brand new one, please
be sure to press 2.
—OR—
For each new cartridge, press 1 on the dial pad to automatically
reset the ink dot counter for that colour. (The ink dot counter
enables the machine to notify you when a colour is running low.)
The machine will enter a cleaning cycle for approximately 3
minutes for each replaced cartridge. The LCD alternately shows
Cleaningand Please Wait.
When the machine completes the cleaning cycle, the LCD
returns to Standby mode condition.
WARNING
If ink gets in your eyes, irrigate them with water immediately and call
a doctor if you are concerned.
Caution
■ DO NOT remove ink cartridges if you do not need to replace
them. If you do so, it may reduce the ink quantity and the printer
will not know the quantity of ink left in the cartridge.
■ DO NOT shake the ink cartridges, because the ink may spill when
you take off the sealing tape.
■ If ink stains your body or clothing, wash with soap or detergent
immediately.
■ If you install an ink cartridge in the wrong colour position, you
must clean the print head several times before you start printing
(after correcting the cartridge installation) because the colours
were mixed.
■ Once you open an ink cartridge, install it in the machine and use
it up within six months of installation. Use unopened ink
cartridges by the expiration date written on the cartridge
package.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 23
■ Brother multifunction machines are designed to work with ink of
a particular specification and work to a level of optimum
performance when used with genuine Brother ink cartridges.
Brother cannot guarantee this optimum performance if ink or ink
cartridges of other specifications are used. Brother does not
therefore recommend the use of cartridges other than genuine
Brother cartridges with this machine or the refilling of empty
cartridges with ink from other sources. If damage is caused to the
print head or other parts of this machine as a result of the use of
ink or ink cartridges other than genuine Brother products due to
the incompatibility or lack of suitability of those products with this
machine, any repairs required as a result will not be covered by
the warranty.
If the Ink Emptymessage is on the display after you have
installed ink cartridges, check that the ink cartridges are
installed properly.
13 - 24 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Glossary
G
ADF (automatic document feeder) The document can be placed
in the ADF and scanned one page at a time automatically.
Auto Reduction Reduces the size of incoming faxes.
Automatic fax transmission Sending a fax without picking up the
handset of an external phone.
Automatic Redial A feature that enables your machine to redial the
last fax number after five minutes if the fax did not go through
because the line was busy.
Backup Print Your machine prints a copy of every fax that is
received and stored in memory.This is a safety feature so you will
not lose messages during a power failure.
Batch Transmission (Black and white faxes only) As a cost
savings feature, all delayed faxes to the same fax number will be
sent as one transmission.
Brightness Changing the Brightness makes the whole image
lighter or darker.
Beeper Volume Volume setting for the beep when you press a key
or make an error.
Broadcasting The ability to send the same fax message to more
than one location.
Cancel Job Cancels a programmed job, like Delayed Fax or
Polling.
CNG tones The special tones (beeps) sent by fax machines during
automatic transmission to tell the receiving machine that a fax
machine is calling.
Coding method Method of coding the information contained in the
document. All fax machines must use a minimum standard of
Modified Huffman (MH). Your machine is capable of greater
compression methods, Modified Read (MR), Modified Modified
Read (MMR) and JPEG, if the receiving machine has the same
capability.
Communication error (or Comm. Error) An error during fax
sending or receiving, usually caused by line noise or static.
GLOSSARY G - 1
Compatibility group The ability of one fax unit to communicate
with another. Compatibility is assured between ITU-T Groups.
Contrast Setting to compensate for dark or light documents, by
making faxes or copies of dark documents lighter and light
documents darker.
Delayed Fax Sends your fax at a specified later time that day.
Distinctive Ring A subscriber service purchased from the
telephone company that gives you another phone number on an
existing phone line. The Brother machine uses the new number to
simulate a dedicated fax line.
Dual Access Your machine can scan outgoing faxes or scheduled
jobs into memory at the same time it is sending a fax or receiving
or printing an incoming fax.
ECM (Error Correction Mode) Detects errors during fax
transmission and resends the pages of the fax that had an error.
Extension phone A telephone on the fax number that is plugged
into a separate wall socket.
External phone A TAD (telephone answering device) or telephone
that is plugged into the socket.
F/T Ring Time The length of time that the Brother machine rings
(when the Receive Mode setting is Fax/Tel) to notify you to pick
up a voice call that it answered.
Fax Detect Enables your machine to respond to CNG tones if you
interrupt a fax call by answering it.
Fax Forwarding Sends a fax received into the memory to another
pre-programmed fax number.
Fax Storage You can print stored faxes later or retrieve them from
another location using Fax Forwarding, Paging, or Remote
Retrieval functions.
Fax tones The signals sent by sending and receiving fax machines
while communicating information.
Fax/Tel You can receive faxes and telephone calls. Do not use this
mode if you are using a telephone answering device (TAD).
Fine resolution Resolution is 203 x 196 dpi. It is used for small print
and graphs.
G - 2 GLOSSARY
Gray scale The shades of gray available for copying and faxing
photographs.
Group number A combination of Speed-Dial numbers that are
stored in a Speed-Dial location for Broadcasting.
Help list A printout of the complete Menu table that you can use to
program your machine when you do not have the User’s Guide
with you.
Fax Journal Lists information about the last 200 incoming and
outgoing faxes. TX means Transmit. RX means Receive.
Journal Period The pre-programmed time period between
automatically printed Fax Journal Reports. You can print the Fax
Journal on demand without interrupting the cycle.
LCD (liquid crystal display) The display screen on the machine
that shows interactive messages during On-Screen Programming
and shows the date and time when the machine is idle.
Manual fax When you lift the handset of your external telephone or
press Tel/R so you can hear the receiving fax machine answer
before you press Mono Start or Colour Start to begin
transmission.
Menu mode Programming mode for changing your machine’s
settings.
MFL-Pro Suite (MFC-3820CN only) Turns your machine into a
printer and a scanner and enables PC faxing using the machine.
MFL-Pro Suite (MFC-3420C only) Turns your machine into a
printer and a scanner and enables PC fax (sending) using the
machine.
OCR (optical character recognition) The bundled ScanSoft®
TextBridge® software application converts an image of text to text
you can edit.
Out of Paper Reception Receives faxes into the machine’s
memory when the machine is out of paper.
Overseas Mode Makes temporary changes to the fax tones to
accommodate noise and static on overseas phone lines.
GLOSSARY G - 3
Pause Allows you to place a 3.5 second delay in the dialling
sequence stored on Speed-Dial numbers. Press Redial/Pause
as many times as needed for longer pauses.
PhotoCapture Center™ (MFC-3820CN only) Allows you to print
digital photos from your digital camera at high resolution for photo
quality printing.
Photo resolution A resolution setting that uses varying shades of
gray for the best representation of photographs.
Polling The process of a fax machine calling another fax machine
to retrieve waiting fax messages.
Pulse A form of rotary dialling on a telephone line.
Quick Dial List A listing of names and numbers stored in
Speed-Dial memory, in numerical order.
Real Time Transmission When memory is full, you can send faxes
in real time.
Remaining jobs You can check which jobs are waiting in memory
and cancel jobs individually.
Remote Activation Allows you to transfer a fax call, answered at an
external or extension phone, to the machine.
Remote Deactivation (Fax/Tel mode only) When the machine
answers a voice call, it pseudo/double-rings. You can pick up the call
at an extension phone by pressing this code (# 5 1).
Remote Access Code Your own four-digit code (--- ) that allows
you to call and access your machine from a remote location.
Remote Retrieval Access The ability to access your machine
remotely from a touch tone phone.
Resolution The number of vertical and horizontal lines per inch.
See: Standard, Fine, Super Fine and Photo.
Ring Delay The number of rings before the machine answers in
Fax Onlymode.
Ring Volume Volume setting for the machine’s ring.
Scanning The process of sending an electronic image of a paper
document into your computer.
G - 4 GLOSSARY
Scan to Card (MFC-3820CN only) You can scan a black and white
or colour document into a Media Card. Black and white images
will be in TIFF file format and colour images may be in PDF or
JPEG file format.
Search An electronic, alphabetical listing of stored Speed-Dial and
Group numbers.
Speed-Dial A pre-programmed number for easy dialling. You must
press the Search/Speed Dial key and then #, and the two digit
code to start the dialling process.
Standard resolution 203 x 97 dpi. It is used for regular size text
and quickest transmission.
Station ID The stored information that appears on the top of faxed
pages. It includes the sender’s name and fax number.
Super Fine resolution 392 x 203 dpi. Best for very small print and
line art.
TAD (telephone answering device) You can connect an external
device or answering machine to the EXT. socket of the machine.
Temporary settings You can select certain options for each fax
transmission and copy without changing the default settings.
Tone A form of dialling on the telephone line used for Touch Tone
telephones.
Transmission The process of sending faxes over the phone lines
from your machine to the receiving fax machine.
Colour Enhancement (MFC-3820CN only) Adjusts the colour in
the image for better print quality by improving sharpness, white
balance and colour density.
Xmit Report (Transmission Verification Report) A listing for
each transmission, that shows its date, time and number.
GLOSSARY G - 5
Specifications
S
Product description
General
Memory Capacity
8 MB (MFC-3420C)
16 MB (MFC-3820CN)
Up to 20 pages
Automatic Document
Feeder (ADF)
Temperature: 20°C - 30°C
Humidity: 50% - 70%
Paper: 80 g/m2 A4 size
100 Sheets (80 g/m2)
Ink Jet
Paper Tray
Printer Type
Print Method
Piezo with 75 × 4 nozzles
16 characters × 1 line
LCD (Liquid Crystal
Display)
Power Source
Power Consumption
220 - 240V 50/60Hz
(MFC-3420C)
Minimum
Under 3.5 watts
Standby:
Peak:
7 Wh or less (25°C)
22 Wh or less
(MFC-3820CN)
Minimum
Under 4 watts
Standby:
Peak:
9.5 Wh or less
26 Wh or less
Dimensions
455 mm
308 mm
460 mm
594 mm
S - 1 SPECIFICATIONS
Weight
10 kg (MFC-3420C)
11 kg (MFC-3820CN)
Noise
Operating:
Standby:
48 dB A or less
35 dB A or less
10 - 35°C
Temperature
Operating:
Best Print
Quality:
20 - 33°C
Humidity
Operating:
20 to 80% (without condensation)
Best Print
Quality:
20 to 80% (without condensation)
Print media
Paper Input
Paper Tray
■
Paper type:
Plain paper, recycled paper, inkjet paper
(coated paper), glossy paper, transparencies*
and envelopes
■
Paper size:
Letter, Legal, Executive, A4, A5, A6, JIS_B5,
envelopes (commercial No.10, DL, C5,
Monarch, JE4), Photo card, Index card.
■
Maximum paper tray capacity: Approx. 100
sheets of 80 g/m2 plain paper
* Use only transparencies recommended for inkjet
printing.
Paper Output
Up to 50 sheets of A4 plain paper (Face up print
delivery to the output paper support)
For inkjet (coated paper) and transparency, we
recommend removing printed pages from the
output paper support immediately after they exit the
machine to avoid smudging.
SPECIFICATIONS S - 2
Copy
Colour/Black
Colour/Black
Copy Speed
Mono
Up to 12 pages/minute (A4 paper)
Colour
Up to 10 pages/minute (A4 paper)
Does not include the time it takes to feed the paper.
Based on Brother standard pattern.
Fast mode
Multiple Copies
Enlarge/Reduce
Resolution
Stacks or Sorts up to 99 pages
25% to 400% (in increments of 1%)
Max. 1200 x 1200 dpi
PhotoCapture Center
(MFC-3820CN only)
Available Media
CompactFlash®
(Microdrive™ is not compatible)
(Compact I/O card such as Compact LAN card
and Compact Modem card are not supported.)
SmartMedia® (3.3V)
(Not available for use with ID)
Memory Stick®
(Not available for music data with MagicGate)
SD (Secure Digital) Memory Card
File Extension
(Media Format)
(Image Format)
DPOF, EXIF, DCF
Photo Print: JPEG*, TIFF
Scan to Card: JPEG, PDF (Colour)
TIFF, PDF (Black)
* Progressive JPEG format is not available.
Colour Enhance
Colour Enhancement
Number of Files
Folder
Up to 999 files in the media card
File must be in the 3rd stratum of the folder of Media
Card
S - 3 SPECIFICATIONS
Fax
Compatibility
Coding System
Modem Speed
ITU-T Group 3
MH/MR/MMR/JPEG
Automatic Fallback
14400 bps: (MFC-3420C)
33600 bps: (MFC-3820CN)
Document Size
ADF Width:
ADF Height:
148 mm to 216 mm
148 mm to 356 mm
Scanner Glass Width: Max. 216 mm
Scanner Glass Height: Max. 297 mm
Scanning Width
Printing Width
Gray Scale
208 mm
204 mm
256 levels
Polling Types
Contrast Control
Standard, Secure, Timer Sequential: (B&W only)
Automatic/Light/Dark
(manual setting)
Resolution
• Horizontal 203 dot/inch (8 dot/mm)
• Vertical Standard -
3.85 line/mm (Black)
7.7 line/mm (Colour)
Fine - 7.7 line/mm (Black/Colour)
Photo - 7.7 line/mm (Black)
Superfine - 15.4 line/mm (Black)
Speed-Dial
40 stations (MFC-3420C)
100 stations (MFC-3820CN)
Broadcasting
90 stations (MFC-3420C)
150 stations (MFC-3820CN)
Automatic Redial
Auto Answer
3 times at 5 minute intervals
0, 1, 2, 3 or 4 rings
(0, 1, 2, 3, 4, or 5 rings - Nordic countries only)
Communication Source
Public switched telephone network.
SPECIFICATIONS S - 4
Memory Transmission
Out of Paper Reception
Up to 200*1/170*2 pages (MFC-3420C)
Up to 480*1/400*2 pages (MFC-3820CN)
Up to 200*1/170*2 pages (MFC-3420C)
Up to 480*1/400*2 pages (MFC-3820CN)
*1
*2
“Pages” refers to the “Brother Standard Chart No. 1” (a typical business letter, Standard resolution,
MMR code). Specifications and printed materials are subject to change without prior notice.
"Pages" refers to the "ITU-T Test Chart #1" (a typical business letter, Standard resolution, MMR code).
Specifications and printed materials are subject to change without prior notice.
Scanner
Colour/Monochrome
Colour/Monochrome
TWAIN Compliant
Yes (Windows® 98/98SE/Me/2000 Professional)
Mac OS® 8.6-9.2/Mac OS® X 10.2.1 or greater
WIA Compliant
Resolution
Yes (Windows® XP)
Up to 9,600 × 9,600 dpi (interpolated)*
Up to 600 × 2,400 dpi (optical)
* Maximum 1200 x 1200 dpi scanning with
Windows® XP (resolution up to 9,600 x 9,600 dpi
can be selected by using the Brother scanner
utility)
Scanning Speed
Document Size
Colour: up to 5 sec. Mono: up to 3 sec.
(A4 size in 100 × 100 dpi)
ADF Width: 148 mm to 216 mm
ADF Height: 148 mm to 356 mm
Scanner Glass Width: Max. 216 mm
Scanner Glass Height: Max. 297 mm
Scanning Width
Gray Scale
210 mm
256 levels
Mac OS® X scanning is supported in Mac OS® X 10.2.1 or
greater.
S - 5 SPECIFICATIONS
Printer
Printer Driver
Windows® 98/98SE/Me/2000 Professional and XP
driver supporting Brother Native Compression
mode and bi-directional capability
Apple® Macintosh® QuickDraw® Driver
For Mac OS® 8.6-9.2/Mac OS® X 10.1/10.2.1 or
greater
Resolution
Up to 4800 x 1200 optimized dots per inch (dpi)*
1200 x 1200 dots per inch (dpi)
600 x 600 dots per inch (dpi)
600 x 300 dots per inch (dpi)
600 x 150 dots per inch (dpi)
* Black and White Printing: The machine prints
using black ink up to 4800 x 1200 optimized dpi
when Photo mode is selected in the printer driver.
* Colour Printing: The machine uses Brother’s
OP Technology to automatically vary the printing
resolution for producing the highest quality output.
Brother’s OP Technology is automatically activated
during colour printing using Photo mode and
selects the print resolution appropriate for the
printing task up to 4800 x 1200 optimized dpi when
printing on photo quality paper.
* Output image quality varies based upon many
factors including but not limited to input image
resolution and quality and print media.
Print Speed
up to 14 pages/minute (Mono)*
up to 12 pages/minute (Colour)*
* Based on Brother standard pattern.
* A4 size in draft mode.
* Does not include the time it takes to feed the
paper.
Printing Width
8.03 inches (204 mm)
35 TrueType
Disk-Based Fonts
Interfaces
USB
A Standard Universal Serial Bus cable that is not
longer than 2.0 m.
SPECIFICATIONS S - 6
Computer requirements
Minimum System Requirements
Computer Platform &
Operating System Version
Processor
Minimum
Speed
Minimum
RAM
Recommended
RAM
Available Hard Disk
Space
Driver
Application
Software
1
*
Windows®
Operating
System
98, 98SE
Me
Pentium
75MHz
24 MB
32 MB
64 MB
32 MB
64 MB
128 MB
80 MB
(MFC-3420C)
160 MB
(MFC-3820CN)
100 MB
Pentium
150MHz
2000
Professional
Pentium
133MHz
XP*3
Pentium
233MHz
180 MB
200 MB
Apple®
Mac OS® 8.6- 9.2 All base
32 MB
64 MB
80 MB
Macintosh® (Printing,
models meet
minimum
Requirements
Operating
System
Scanning*4 and
PC-FAX Send
Only)
Mac OS® X
10.1/10.2.1 or
greater
128 MB
160 MB
(Printing*5,
Scanning*2*4,
PC-FAX Send
and Remote
Setup*6 Only)
NOTE: All registered trademarks referenced herein are the property of their respective companies.
For the latest drivers, go to the Brother Solutions Center at http://solutions.brother.com/
*1 Application Software is different for Windows® and
Macintosh®
*2 Scanning is supported in 10.2.1 or greater.
*3 Maximum 1200 x 1200 dpi scanning with Windows® XP.
(Resolutions up to 9600 x 9600 dpi can be selected using the
Brother Utility.)
*4 Dedicated “Scan” key and direct Network Scanning
(MFC-3820CN) not supported in Mac® Operation System.
*5 Network printing and PC-FAX sending supported in Mac OS®
X 10.2.4 or greater. (MFC-3820CN)
*6 Network Remote Setup not supported in Mac® Operating
System. (MFC-3820CN)
S - 7 SPECIFICATIONS
Consumable items
Ink
Black and 3 individual colour ink cartridges
separate from the print heads.
Service Life of Ink
Cartridge
Approximately 500 page/Black cartridge at 5%
coverage with 600 x 150 dpi resolution (Fast).
Approximately 400 page/Colour cartridge at 5%
coverage with 600 x 150 dpi resolution (Fast).
These numbers are based on consecutive printing;
the numbers will vary based on print frequency and
number of pages.
The machine periodically cleans the print head to
maintain print quality. This process consumes a
small amount of ink.
Network (LAN) (MFC-3820CN only)
You can connect your machine to a network for
Network Printing, Network Scanning and Internet
Fax. Also included is Brother BRAdmin
Professional Network Management software.
Support for:
Windows® 98/Me/2000/XP
Mac OS® 8.6 - 9.2, Mac OS® X 10.1/10.2.4 or greater*
Ethernet 10/100 BASE-TX Auto Negotiation
TCP/IP
RARP, BOOTP, DHCP, APIPA, NetBIOS, WINS
LPR/LPD, Port9100,
SSDP, Rendezvous, FTP
* Network Printing and PC-FAX are available for
Mac OS® 8.6-9.2, Mac OS® 10.2.4 or greater.
* Mac OS® 8.6-9.2 (Quick Draw over TCPIP)
* Mac OS® X 10.2.4 or greater (Rendezvous)
* Network Scanning and Remote Setup are not
available for Mac.
* Media drive is not available for Mac.
Included Utilities:
BRAdmin Professional (Windows®)
BRAdmin Professional is not supported in Mac OS®.
SPECIFICATIONS S - 8
Fax, stand-alone
retrieving from a remote
canceling from memory
from memory (Dual Access)
Real Time Transmission
E
ECM (Error Correction Mode)
while scanning a document
EXT
TAD (answering machine)
Extension telephone, using
F
Fax/Tel mode
Fax codes
answering at extension
phones ............................5-7
double-ringing (voice calls)
INDEX I - 2
G
O
Options key (copying)
H
HELP
P
Phone line
PhotoCapture Center™
I
Ink cartridges
J
Print
Jams
L
M
Manual
Mode, entering
Multi-line connections (PBX)
......................................... 1-15
Q
I - 3 INDEX
Speed-Dial
R
Reducing
T
if you are having difficulty
reducing
printing or receiving faxes
....................................13-8
Resolution
fax (Standard, Fine,
V
S
Setup
Station ID (fax header)
INDEX I - 4
Remote Retrieval Access card
If you plan to receive fax messages while away from your machine,
carrying the Remote Retrieval Access Card printed below will serve
as a convenient reminder of the retrieval procedures. Simply cut out
the card and fold it to fit your wallet or organizer. Keeping it handy will
help you derive the full benefit of your MFC’s Fax Forwarding, and
Remote Retrieval features.
ADR
C
CSE
A
TIREVAL
R
MTOE
1
2
4
5
6
3
R
Fold
Fold
REMOTE RETRIEVAL ACCESS CARD R - 1
4
3
2
1
Fold
Fold
R - 2
This machine is approved for use in the country of purchase only, local
Brother companies or their dealers will only support machines purchased in
their own countries.
UK/IRE/SAF/PAN NORDIC
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