IBM Welding System X41 User Manual

ThinkPad^®X41 Tablet

Service and Troubleshooting Guide

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ThinkPad^®X41 Tablet

Service and Troubleshooting Guide

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Note

Before using this information and the product it supports, be sure to read the general information under

“Important safety information” on page v, Appendix A, “Wireless related information,” on page 45,

Appendix B, “W a rranty information,” on page 47, and Appendix D, “Notices,” on page 75.

First Edition (November 2005)

Portions © Copyright International Business Machines Corporation 2005.

U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED

RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo

Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this

Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer

Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14

(Alternate III).

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Contents

Important safety information .

Conditions that require immediate action

. v

. vi

Recovering pre-installed software .

Upgrading the hard disk drive .

Replacing the battery .

Using the Extended Life Battery

General safety guideline s .

Service .

. vi

Power cords and power adapters .

Extension cords and related device s .

Chapter 3. Getting help and service

Getting help and service .

Getting help on the W e b .

Heat and product ventilation

CD and DVD drive safet y .

Additional safety information

Laser compliance statement

Calling the Customer Support Center

Getting help around the worl d .

Appendix A. Wireless related information

. 45

Wireless interoperability .

Important notice for users .

. xvii

Usage environment and your health .

Important regulatory notice for users .

Information about hard disk capacity .

Appendix B. Warranty information .

Lenovo Statement of Limited W a rranty .

Finding information with the Access IBM

button

Part 1 - General T e rms

Part 2 - Country-unique T e rms .

Part 3 - W a rranty Information .

. xix

Chapter 1. Overview of your new ThinkPad

computer .

Y o ur ThinkPad at a glance

Types of Warranty Service

W o rldwide telephone list.

Guarantee supplement for Mexico

Caring for your ThinkPad computer

Appendix C. Customer replacement units

(CRUs)

Customer replaceable units (CRUs)

. 73

Chapter 2. Solving computer problems . . 11

Diagnosing problems .

T e levision output notice .

Electronic emissions notices .

Errors without messages .

A password problem .

A power switch problem .

Keyboard problems

TrackPoint problems .

Federal Communications Commission

(FCC) Declaration of Conformity .

Industry Canada Class B emission

compliance statement .

European Union EMC Directive

. 76

. 77

Standby and hibernation problems

Computer screen problems .

conformance statement

Hard disk drive problems

A startup problem .

Environmental notices for Japan

IBM Lotus Software Offer

Trademarks .

Fingerprint authentication problems .

Other problems .

Index .

. 83

Starting BIOS Setup Utility .

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iii

iv ThinkPad^®X41 Tablet Service and Troubleshooting Guide

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Important safety information

Note

Please read important safety information first.

This information can help you safely use your ThinkPad computer. Follow

and retain all information included with your ThinkPad computer. The

information in this document does not alter the terms of your purchase

agreement or the Lenovo Statement of Limited Warranty.

Customer safety is important to Lenovo. Our products are developed to be

safe and effective. However, personal computers are electronic devices. Power

cords, power adapters, and other features can create potential safety risks that

can result in physical injury or property damage, especially if misused. To

reduce these risks, follow the instructions included with your product,

observe all warnings on the product and in the operating instructions, and

review the information included in this document carefully. By carefully

following the information contained in this document and provided with your

product, you can help protect yourself from hazards and create a safer

computer work environment.

Note: This information includes references to power adapters and batteries. In

addition to mobile personal computers, Lenovo ships some products (such as

speakers or monitors) with external power adapters. If you have such a

product, this information applies to your product. In addition, your computer

product may contain a coin-sized internal battery that provides power to your

system clock even when the machine is unplugged, so the battery safety

information applies to all computers.

Conditions that require immediate action

Products can become damaged due to misuse or neglect. Some product

damage is serious enough that the product should not be used again until it

has been inspected and, if necessary, repaired by an authorized servicer.

As with any electronic device, pay close attention to the product when it is

turned on. On very rare occasions, you might notice an odor or see a puff of

smoke or sparks vent from your machine. Or you might hear sounds like

popping, cracking or hissing. These conditions might merely mean that an

internal electronic component has failed in a safe and controlled manner.

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Or, they might indicate a potential safety issue. However, do not take risks

or attempt to diagnose the situation yourself.

Frequently inspect your computer and its components for damage or wear

or signs of danger. If you have any question about the condition of a

component, do not use the product. Contact the Customer Support Center or

the product manufacturer for instructions on how to inspect the product

and have it repaired, if necessary. For a list of Service and Support phone

numbers, see “Worldwide telephone list” on page 67.

In the unlikely event that you notice any of the conditions listed below, or

if you have any safety concerns with your product, stop using the product

and unplug it from the power source and telecommunication lines until you

can speak to the Customer Support Center for further guidance.

v Power cords, plugs, power adapters, extension cords, surge protectors, or

power supplies that are cracked, broken or damaged.

v Signs of overheating, smoke, sparks or fire.

v Damage to a battery (such as cracks, dents, creases), discharge from a

battery, or a buildup of foreign substances on the battery.

v A cracking, hissing or popping sound, or strong odor that comes from the

product.

v Signs that liquid has been spilled or an object has fallen onto the computer

product, the power cord or power adapter.

v The computer product, the power cord or power adapter has been exposed

to water.

v The product has been dropped or damaged in any way.

v The product does not operate normally when you follow the operating

instructions.

Note: If you notice these conditions with a product (such as an extension

cord) that is not manufactured for or by Lenovo, stop using that

product until you can contact the product manufacturer for further

instructions, or until you get a suitable replacement.

General safety guidelines

Always observe the following precautions to reduce the risk of injury and

property damage.

Service

Do not attempt to service a product yourself unless instructed to do so by the

Customer Support Center. Use only a service provider who is approved to

repair your particular product.

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Note: Some parts can be upgraded or replaced by the customer. These parts

are referred to as Customer Replaceable Units, or CRUs. Lenovo

expressly identifies CRUs as such, and provides documentation with

instructions when it is appropriate for customers to replace those parts.

You must closely follow all instructions when performing such

replacements. Always make sure that the power is turned off and that

the product is unplugged from any power source before you attempt

the replacement. If you have any questions or concerns, contact the

Customer Support Center.

Although there are no moving parts in your computer after the power cord

has been disconnected, the following warnings are required for proper UL

certification.

Danger

Hazardous moving parts. Keep fingers and other body parts away.

Attention: Before replacing any CRUs, turn off the computer and wait three

to five minutes to let the computer cool before opening the cover.

Power cords and power adapters

Use only the power cords and power adapters supplied by the product

manufacturer. The power cord and power adapter are intended for use with

this product only. They should never be used with any other product.

Never wrap a power cord around the power adapter or other object. Doing so

can stress the cord in ways that can cause the cord to fray, crack or crimp.

This can present a safety hazard.

Always route power cords so that they will not be walked on, tripped over, or

pinched by objects.

Protect the cord and power adapters from liquids. For instance, do not leave

your cord or power adapter near sinks, tubs, toilets, or on floors that are

cleaned with liquid cleansers. Liquids can cause a short circuit, particularly if

the cord or power adapter has been stressed by misuse. Liquids can also

cause gradual corrosion of the power cord terminals and/or the connector

terminals on the adapter which can eventually result in overheating.

Important safety information vii

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Always connect power cords and signal cables in the correct order and ensure

that all power cord connectors are securely and completely plugged into

receptacles.

Do not use any power adapter that shows corrosion at the ac input pins

and/or shows signs of overheating (such as deformed plastic) at the ac input

or anywhere on the power adapter.

Do not use any power cords where the electrical contacts on either end show

signs of corrosion or overheating or where the power cord appears to have

been damaged in any way.

Extension cords and related devices

Ensure that extension cords, surge protectors, uninterruptible power supplies,

and power strips that you use are rated to handle the electrical requirements

of the product. Never overload these devices. If power strips are used, the

load should not exceed the power strip input rating. Consult an electrician for

more information if you have questions about power loads, power

requirements, and input ratings.

Plugs and outlets

If a receptacle (power outlet) that you intend to use with your computer

equipment appears to be damaged or corroded, do not use the outlet until it

is replaced by a qualified electrician.

Do not bend or modify the plug. If the plug is damaged, contact the

manufacturer to obtain a replacement.

Some products are equipped with a three-pronged plug. This plug fits only

into a grounded electrical outlet. This is a safety feature. Do not defeat this

safety feature by trying to insert it into a non-grounded outlet. If you cannot

insert the plug into the outlet, contact an electrician for an approved outlet

adapter or to replace the outlet with one that enables this safety feature.

Never overload an electrical outlet. The overall system load should not exceed

80 percent of the branch circuit rating. Consult an electrician for more

information if you have questions about power loads and branch circuit

ratings.

Be sure that the power outlet you are using is properly wired, easily

accessible, and located close to the equipment. Do not fully extend power

cords in a way that will stress the cords.

Carefully connect and disconnect the equipment from the electrical outlet.

Batteries

All personal computers manufactured by Lenovo contain a non-rechargeable

coin cell battery to provide power to the system clock. In addition many

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mobile products such as ThinkPad notebook PCs utilize a rechargeable battery

pack to provide system power when in portable mode. Batteries supplied by

Lenovo for use with your product have been tested for compatibility and

should only be replaced with approved parts.

Never attempt to open or service any battery. Do not crush, puncture, or

incinerate batteries or short circuit the metal contacts. Do not expose the

battery to water or other liquids. Only recharge the battery pack strictly

according to instructions included in the product documentation.

Battery abuse or mishandling can cause the battery to overheat, which can

cause gasses or flame to “vent” from the battery pack or coin cell. If your

battery is damaged, or if you notice any discharge from your battery or the

buildup of foreign materials on the battery leads, stop using the battery and

obtain a replacement from the battery manufacturer.

Batteries can degrade when they are left unused for long periods of time. For

some rechargeable batteries (particularly Lithium Ion batteries), leaving a

battery unused in a discharged state could increase the risk of a battery short

circuit, which could shorten the life of the battery and can also pose a safety

hazard. Do not let rechargeable Lithium-Ion batteries completely discharge or

store these batteries in a discharged state.

Heat and product ventilation

Computers generate heat when turned on and when batteries are charging.

Notebook PCs can generate a significant amount of heat due to their compact

size. Always follow these basic precautions:

v Do not leave the base of your computer in contact with your lap or any

part of your body for an extended period when the computer is functioning

or when the battery is charging. Your computer produces some heat during

normal operation. Extended contact with the body could cause discomfort

or, potentially, a skin burn.

v Do not operate your computer or charge the battery near flammable

materials or in explosive environments.

v Ventilation slots, fans and/or heat sinks are provided with the product for

safety, comfort, and reliable operation. These features might inadvertently

become blocked by placing the product on a bed, sofa, carpet, or other

flexible surface. Never block, cover or disable these features.

You should inspect your desktop computer for dust accumulation at least

once every three months. Before inspecting your computer, turn off the power

and unplug the computer’s power cord from the electrical outlet; then remove

any dust from vents and perforations in the bezel. If you notice external dust

accumulation, you should also examine and remove dust from the inside of

the computer including heat sink inlet fins, power supply vents, and fans.

Important safety information ix

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Always turn off and unplug the computer before opening the cover. If

possible, avoid operating your computer within 2 feet of high-traffic areas. If

you must operate your computer in or near a high-traffic area, you should

inspect and, if necessary, clean your computer more frequently.

For your safety and to maintain optimum computer performance, always

follow these basic precautions with your desktop computer:

v Keep the cover closed whenever the computer is plugged in.

v Regularly inspect the outside of the computer for dust accumulation.

v Remove dust from vents and any perforations in the bezel. More frequent

cleanings might be required for computers in dusty or high-traffic areas.

v Do not block or restrict airflow into the front of the computer.

v Do not block the airflow vents on the back of the computer.

v Do not store or operate your computer inside furniture, as this might

increase the risk of overheating.

v Airflow temperatures into the computer should not exceed 35° C (95° F).

v Do not use non-ThinkCentre air filtration devices.

CD and DVD drive safety

CD and DVD drives spin discs at a high speed. If a CD or DVD is cracked or

otherwise physically damaged, it is possible for the disc to break apart or

even shatter when the CD drive is in use. To protect against possible injury

due to this situation, and to reduce the risk of damage to your machine, do

the following:

v Always store CD/DVD discs in their original packaging

v Always store CD/DVD discs out of direct sunlight and away from direct

heat sources

v Remove CD/DVD discs from the computer when not in use

v Do not bend or flex CD/DVD discs, or force them into the computer or

their packaging

v Check CD/DVD discs for cracks before each use. Do not use cracked or

damaged discs

Additional safety information

DANGER

Electric current from power, telephone, and communication cables is hazardous. To

avoid shock hazard, connect and disconnect cables as shown below when

installing, moving, or opening the covers of this product or attached devices. If the

3-pin power cord is provided with this product, it must be used with a properly

grounded outlet.

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To Connect

To Disconnect

Turn everything OFF.

First, remove the power cord

from the

outlet.

First, attach all cables to

devices.

Remove signal cables from

receptacles.

Attach the signal cables to

receptacles.

Remove all cables from devices.

Attach the power cord to

an outlet.

Turn the device ON.

Important safety information xi

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DANGER

Reduce the risk of fire and electric shock by always following basic safety

precautions, including the following:

v Do not use your computer in or near water.

v During electrical storms:

– Do not use your computer with the telephone cable connection.

– Do not connect the cable to or disconnect it from the telephone outlet on the

wall.

DANGER

The battery pack should be stored at room temperature, charged to approx. 30 to

50% of capacity. We recommend that battery pack be charged about once per year

to prevent overdischarge.

DANGER

If the rechargeable battery pack is incorrectly replaced, there is danger of an

explosion. The battery pack contains a small amount of harmful substances. To

avoid possible injury:

v Replace only with a battery of the type recommended by Lenovo.

v Keep the battery pack away from fire.

v Do not expose it to water or rain.

v Do not attempt to disassemble it.

v Do not short-circuit it.

v Keep it away from children.

Do not put the battery pack in trash that is disposed of in landfills. When

disposing of the battery, comply with local ordinances or regulations and your

company’s safety standards.

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DANGER

If the backup battery is incorrectly replaced, there is danger of explosion.

The lithium battery contains lithium and can explode if it is not properly handled

or disposed of.

Replace only with a battery of the same type.

To avoid possible injury or death, do not: (1) throw or immerse the battery into

water, (2) allow it to heat to more than 100 °C (212 °F), or (3) attempt to repair or

disassemble it. Dispose of it as required by local ordinances or regulations and

your company’s safety standards.

DANGER

Follow the instruction below when installing or reconfiguring the CDC or Mini

PCI option.

To avoid shock hazard, disconnect all the cables and the ac adapter when you

install the CDC or Mini PCI option or open the covers of the system or attached

devices. Electrical current from power, telephone, and communication cables is

hazardous.

CAUTION:

When you have added or upgraded a CDC or Mini PCI Card or a memory

card, do not use your computer until you have closed the cover. Never use

the computer when the cover is open.

CAUTION:

The fluorescent lamp in the liquid crystal display (LCD) contains mercury.

Do not put it in trash that is disposed of in landfills. Dispose of it as

required by local ordinances or regulations.

The LCD is made of glass, and rough handling or dropping the computer

can cause the LCD to break. If the LCD breaks and the internal fluid gets

into your eyes or on your hands, immediately wash the affected areas with

water for at least 15 minutes; if any symptoms are present after washing,

get medical care.

Important safety information xiii

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DANGER

To reduce the risk of fire, electrical shock, or injury when using telephone

equipment, always follow basic safety precautions, such as:

v Never install telephone wiring during an electrical storm.

v Never install telephone jacks in wet locations unless the jack is specifically

designed for wet locations.

v Never touch uninsulated telephone wires or terminals unless the telephone line

has been disconnected at the network interface.

v Use caution when installing or modifying telephone lines.

v Avoid using a telephone (other than a cordless type) during an electrical storm.

There may be a remote risk of electric shock from lightning.

v Do not use the telephone to report a gas leak in the vicinity of the leak.

v Use only No. 26 AWG or larger (thicker) telephone cable.

Laser compliance statement

An optical storage drive (device), such as a CD-ROM, CD-RW, DVD-ROM

drive and SuperDisk, which can be installed in the ThinkPad computer is a

laser product. The drive’s classification label (shown below) is on the surface

of the drive.

CLASS 1 LASER PRODUCT

LASER KLASSE 1

LUOKAN 1 LASERLAITE

APPAREIL A LASER DE CLASSE 1

KLASS 1 LASER APPARAT

The drive is certified by the manufacturer to comply with the requirements of

the Department of Health and Human Services 21 Code of Federal

Regulations (DHHS 21 CFR) Subchapter J for Class I laser products at the date

of manufacture.

In other countries, the drive is certified to conform to the requirements of

IEC825 and EN60825 for Class 1 laser products.

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DANGER

Do not open the optical storage drive unit; no user adjustments or serviceable

parts are inside.

Use of controls, adjustments, or the performance of procedures other than those

specified might result in hazardous radiation exposure.

Class 1 laser products are not considered hazardous. The design of the laser

system and the optical storage drive ensures that there is no exposure to laser

radiation above a Class 1 level during normal operation, user maintenance, or

servicing.

Some drives contain an embedded Class 3A laser diode. Note this warning:

DANGER

Emits visible and invisible laser radiation when open. Avoid direct eye exposure.

Do not stare into the beam or view it directly with optical instruments.

DANGER

Store packing materials safely out of the reach of children to prevent the risk of

suffocation from plastic bags.

Many PC products and accessories contain cords, cables or wires, such as

power cords or cords to connect the accessory to a PC. If this product has

such a cord, cable or wire, then the following warning applies:

WARNING: Handling the cord on this product or cords associated with

accessories sold with this product will expose you to lead, a chemical known

to the State of California to cause cancer, and birth defects or other

reproductive harm. Wash hands after handling.

Important safety information xv

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DANGER

Safety Notice for users in Australia

Don’t connect phone line while using tablet mode.

Save these instructions.

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Important notice for users

Important regulatory notice for users

The ThinkPad X41 Tablet computer complies with the radio frequency and safety standards of any

country or region in which it has been approved for wireless use. You are requested to install and use

your ThinkPad computer in strict accordance with the local RF regulations. Before you use the ThinkPad

X41 Tablet computer, please find and read Regulatory Notice for ThinkPad X41 Tablet, the notice that

supplements this Service and Troubleshooting Guide. The notice is included in the package with this

publication.

Information about hard disk capacity

Instead of providing a recovery CD or a Windows^®CD with your computer, Lenovo provides simpler

methods of accomplishing the tasks typically associated with these CDs. The files and programs for

these alternative methods are on your hard disk, which eliminates having to locate misplaced CDs and

problems associated with using an incorrect CD version.

The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in

a hidden section, or partition, of the hard disk. Although hidden, the backups in the partition consume

hard disk space. Therefore, when checking the capacity of your hard disk according to Windows, you

might note that the total capacity of the disk appears to be smaller than anticipated. This discrepancy is

explained by the contents of the hidden partition. (See “Recovering pre-installed software” on page 31.)

For more information about recovering your hard disk to the original preinstalled contents, refer to your

on-system help source. Press the blue Access IBM button or click the Access IBM icon on your desktop,

and then browse the Learn section for various topics that cover backing up and recovering.

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xvii

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Finding information with the Access IBM button

Access IBM

The blue Access IBM button can help you in many situations when your

computer is working normally, and even when it is not. At your desktop,

press the Access IBM button to open ThinkVantage^™Productivity Center.

ThinkVantage Productivity Center is your on-board computer help center that

brings you informative illustrations and easy-to-follow instructions for getting

started and staying productive.

You can also use the Access IBM button to interrupt the startup sequence of

your computer and start the ThinkVantage Rescue and Recovery^™workspace.

Use the Rescue and Recovery workspace to do the following:

v Get essential system information.

v Troubleshoot problems using diagnostics.

v Restore your backups, assuming you have made backups using the Rescue

and Recovery program.

v Start the BIOS Setup Utility where you can view and change BIOS settings.

v Start a utility that enables you to change your startup sequence.

Some of the topics in your help system contain brief video clips that show

you how to perform certain tasks, such as replacing your battery, inserting a

PC Card, or upgrading your memory. Use the controls shown to play, pause,

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xix

and rewind the video clip.

Note: If a bootable device is attached to the computer, and the boot priority

of that device is higher than IDE HDD, the computer boots from that

device.

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Chapter 1. Overview of your new ThinkPad computer

Y o ur ThinkPad at a glance

Caring for your ThinkPad computer

. 5

. 6

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Your ThinkPad at a glance

Front view

Computer display

Power button

System-status indicators

Access IBM button

TrackPoint

Fingerprint reader

Security keyhole

Modem connector

Ethernet connector

USB connector

Infrared port

PC Card slot

SD Card slot

Microphone jack

Stereo headphone jack

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Your ThinkPad at a glance

Rear view

Tablet Digitizer Pen

Powered USB 2.0 connector

Monitor connector

Power jack

Chapter 1. Overview of your new ThinkPad computer

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Features

Processor

v Intel^®Pentium^®M processor

Memory

v PC2-4200 double data rate II (DDR2) synchronous dynamic random access

memory (DRAM)

Storage device

v 1.8-inch hard disk drive

Display

The color display uses TFT technology:

v Size: 12.1 inch

v Resolution:

– LCD: 1024-by-768

– External monitor: Up to 2048-by-1536

v Tablet Digitizer

v Brightness control

Keyboard

v 87-key, 88-key, or 92-key (including Fn key, and Forward and Backward

keys)

v Fingerprint reader (on some models)

v Forward and Backward keys

v TrackPoint^®

v Fn key function

v Access IBM button

v Volume control buttons

External interface

v External-monitor connector

v PC Card slot (Type I or Type II PC Card)

v Secure Digital card slot

v Stereo headphone jack

v Microphone jack

v Universal Serial Bus (USB) connector

v Powered USB connector (Universal Serial Bus (USB) connector with power

connector)

v Infrared port

v RJ11 telephone connector

v RJ45 Ethernet connector

v Docking connector

v Integrated wireless LAN feature (on some models)

v Integrated Bluetooth feature (on some models)

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Specifications

Size

v Width: 274 mm (10.8 in.)

v Depth:

– 246 mm (9.7 in.) with 4 Cell battery pack installed

– 269 mm (10.6 in.) with 8 Cell battery pack installed

v Height: 29 mm – 32 mm (1.14 in. – 1.26 in.)

Environment

v Maximum altitude without pressurization: 3048 m (10,000 ft)

v Temperature

– At altitudes up to 2438 m (8000 ft)

- Operating with no disc: 5° to 35°C (41° to 95°F)

- Operating with a disc: 10° to 35°C (50° to 95°F)

- Not operating: 5° to 43°C (41° to 110°F)

– At altitudes above 2438 m (8000 ft)

- Maximum operating temperature, 31.3°C (88° F)

Note: When you charge the battery pack, its temperature must be at least

10°C (50°F).

v Relative humidity:

– Operating with no disc in the drive: 8% to 90%

– Operating with a disc in the drive: 8% to 80%

Heat output

v 56 W (191 Btu/hr) maximum

Power source (ac adapter)

v Sine-wave input at 50 to 60 Hz

v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz

Battery pack

v ThinkPadX41 Tablet 4 Cell Lithium-ion (Li-Ion) battery pack

– Nominal voltage: 14.4 V dc

– Capacity: 1.9 AH

v ThinkPadX41 Tablet 8 Cell Li-Ion battery pack

– Nominal voltage: 14.4 V dc

– Capacity: 4.3 AH

Chapter 1. Overview of your new ThinkPad computer

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Caring for your ThinkPad computer

Though your computer is designed to function reliably in normal work

environments, you need to use common sense in handling it. By following

these important tips, you will get the most use and enjoyment out of your

computer.

Important tips:

Be careful about where and how you work

v Do not leave the base of your computer in contact with your lap or any

part of your body for an extended period when the computer is functioning

or when the battery is charging. Your computer dissipates some heat during

normal operation. This heat is a function of the level of system activity and

battery charge level. Extended contact with your body, even through

clothing, could cause discomfort or, eventually, a skin burn.

v Place liquids away from your computer to avoid spills, and keep your

computer away from water (to avoid the danger of electrical shock).

v Store packing materials safely out of the reach of children to prevent the

risk of suffocation from plastic bags.

v Keep your computer away from magnets, activated cellular phones,

electrical appliances, or speakers (within 13 cm/5 in).

v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F

or above 35°C/95°F).

Be gentle with your computer

v Avoid placing any objects (including paper) between the display and the

keyboard or under the keyboard.

v Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects

on your computer, display, or external devices.

v Your computer display is designed to be opened and used at an angle

slightly greater than 90 degrees. Do not open the display beyond 180

degrees, as this might damage the computer hinge.

Carry your computer properly

v Before moving your computer, be sure to remove any media, turn off

attached devices, and disconnect cords and cables.

v Be sure your computer is in standby or hibernation mode, or turned off,

before moving it. This will prevent damage to the hard disk drive and data

loss.

v When picking up your open computer, hold it by the bottom. Do not pick

up or hold your computer by the display.

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v Use a quality carrying case that provides adequate cushion and protection.

Do not pack your computer in a tightly packed suitcase or bag.

Handle storage media and drives properly

v Avoid inserting diskettes at an angle and attaching multiple or loose

diskette labels, as these can lodge in the drive.

v If your computer comes with an optical drive such as CD, DVD, or

CD-RW/DVD drive, do not touch the surface of a disc or the lens on the

tray.

v Wait until you hear the CD or DVD click into the center pivot of an optical

drive such as CD, DVD, or CD-RW/DVD drive before closing the tray.

v When installing your hard disk, diskette, CD, DVD, or CD-RW/DVD drive,

follow the instructions shipped with your hardware, and apply pressure

only where needed on the device. See your on-board help system for

information on replacing your hard disk drive (open ThinkVantage

Productivity Center by pressing the Access IBM button).

Take care in setting passwords

v Remember your passwords. If you forget a supervisor or hard disk

password, Lenovo will not reset it, and you might have to replace your

system board or hard disk drive.

Tips on using your computer in tablet mode

v If you close the computer display, make sure that the display is rotated

either at 0 degrees, so that if faces the keyboard, or at 180 degrees, so that

the back of the display faces the keyboard.

v Do not pick up or hold the computer by the display only.

v Do not hit, vibrate, or bump the computer display.

v To allow free ventilation, do not place any obstacle, such as a thick-piled

carpet or a soft cushion, in front of the fan.

v When you use the computer in picture frame mode, in which the display is

rotated until the back of the display is facing the keyboard, hold the display

with one hand and use the Tablet Digitizer Pen.

v If you hold the computer in one hand while using it in tablet mode, do not

expose it to excessive vibration, shock, or rotation.

v Do not use the computer outdoors. Do not expose it to rain.

v If you put your computer in a carrying case, put it into notebook mode and

close the display.

Tips on using the Tablet Digitizer Pen

v Use only the Tablet Digitizer Pen that was shipped with your ThinkPad X41

Tablet computer or that you purchased with that computer as an option.

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Caring for your ThinkPad computer

Only this pen is designed for use with the ThinkPad X41 Tablet computer.

Any other pen might stick in the penholder or cause other problems.

v The Tablet Digitizer Pen is not waterproof. Take care not to soak or dip the

pen in water.

Other important tips

v Your computer modem might use only an analog telephone network, or

public-switched telephone network (PSTN). Do not connect the modem to a

PBX (private branch exchange) or any other digital telephone extension line

because this could damage your modem. Analog phone lines are often used

in homes, while digital phone lines are often used in hotels or office

buildings. If you are not sure which kind of phone line you are using,

contact your telephone company.

v Your computer might have both an Ethernet connector and a modem

connector. If so, be sure to connect your communication cable to the correct

one, so your connector is not damaged. See your on-board help system for

information on the location of these connectors (press the Access IBM

button to open ThinkVantage Productivity Center).

v Register your ThinkPad products with Lenovo (refer to the Web page:

www.lenovo.com/register/). This can help authorities return your

computer to you if it is lost or stolen. Registering your computer also

enables Lenovo to notify you about possible technical information and

upgrades.

v Only an authorized ThinkPad repair technician should disassemble and

repair your computer.

v Do not modify or tape the latches to keep the display open or closed.

v Take care not to turn your computer over while the ac adapter is plugged

in. This could break the adapter plug.

v Turn off your computer if you are replacing a device in a device bay, or else

verify that the device is warm-or hot-swappable.

v If you exchange drives in your computer, reinstall the plastic bezel faces (if

supplied).

v Store your external and removable hard disk, diskette, CD, DVD, and

CD-RW/DVD drives in the appropriate containers or packaging when they

are not being used.

v Before you install any of the following devices, touch a metal table or a

grounded metal object. This action reduces any static electricity from your

body. The static electricity could damage the device.

– PC Card

– Smart Card

– Memory Card, such as SD Card, Memory Stick, and MultiMediaCard

– Memory module

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Caring for your ThinkPad computer

– Mini-PCI Card

– Communication Daughter Card

Cleaning the cover of your computer

Occasionally clean your computer as follows:

1. Prepare a mixture of a gentle kitchen-use detergent (one that does not

contain abrasive powder or strong chemicals such as acid or alkaline). Use

5 parts water to 1 part detergent.

2. Absorb the diluted detergent into a sponge.

3. Squeeze excess liquid from the sponge.

4. Wipe the cover with the sponge, using a circular motion and taking care

not to let any excess liquid drip.

5. Wipe the surface to remove the detergent.

6. Rinse the sponge with clean running water.

7. Wipe the cover with the clean sponge.

8. Wipe the surface again with a dry, soft lint-free cloth.

9. Wait for the surface to dry completely and remove any cloth fibers from

the computer surface.

Cleaning your computer keyboard

1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth.

2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you

wipe several keys at a time, the cloth may hook onto an adjacent key and

possibly damage it. Make sure that no liquid drips onto or between the

keys.

3. Allow to dry.

4. To remove any crumbs and dust from beneath the keys, you can use a

camera blower with a brush or cool air from a hair drier.

Note: Avoid spraying cleaner directly on the display or the keyboard.

Cleaning your computer display

1. Gently wipe the display with a dry, soft lint-free cloth. If you see a

scratchlike mark on your display, it might be a stain transferred from the

keyboard or the TrackPoint pointing stick when the cover was pressed

from the outside.

2. Wipe or dust the stain gently with a soft, dry cloth.

3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50

mixture of isopropyl alcohol and water that does not contain impurities.

4. Wring out as much of the liquid as you can.

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Caring for your ThinkPad computer

5. Wipe the display again; do not let any liquid drip into the computer.

6. Be sure to dry the display before closing it.

Care for the fingerprint reader

The following actions could damage the fingerprint reader or cause it not to

work properly:

v Scratching the surface of the reader with a hard, pointed object.

v Scraping the surface of the reader with your nail or anything hard.

v Using or touching the reader with a dirty finger.

If you notice any of the following conditions, gently clean the surface of the

reader with a dry, soft, lint-free cloth:

v The surface of the reader is dirty or stained.

v The surface of the reader is wet.

v The reader often fails to enroll or authenticate your fingerprint.

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Chapter 2. Solving computer problems

Diagnosing problems .

Hard disk drive problems

Errors without messages .

A password problem .

A power switch problem .

Keyboard problems

TrackPoint problems .

Fingerprint authentication problems .

Other problems

Problem:

The computer locks or does not accept any input.

Solution:

Your computer might lock when it enters standby mode during a

communication operation. Disable the standby timer when you are

working on the network.

To turn off the computer, press and hold the power switch for 4 seconds

or more.

Problem:

The computer does not start from a device you want.

Solution:

Refer to the Startup menu of the BIOS Setup Utility. Make sure that the

startup sequence in the BIOS Setup Utility is set so that the computer

starts from the device you want.

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Solving computer problems

Also make sure that the device from which the computer starts is enabled.

In the startup menu in the BIOS Setup Utility, make sure that the device is

included in the ″Boot priority order″ list. If it is included in the ″Excluded

from boot order″ list, it is disabled. Select the entry for it in the list and

press the x key. This moves the entry to the ″Boot priority order″ list.

Problem:

The computer does not respond.

Solution:

IRQs for the PCI are all set as 11. The computer does not respond because

it cannot share the IRQ with other devices. Refer to the ThinkPad

Configuration Program.

Problem:

The computer cannot connect to the local network, shared devices or

network printers, but can connect to the Internet.

Solution:

On your desktop, click the Symantec Client Security icon, then click the

Symantec Home and Office Networking Wizard icon and follow the

instructions.

Problem:

The computer can not play a CD, or the sound quality is not good.

Solution:

Be sure that the disk meets the standards for your country. Usually, a disk

that meets the local standards is marked with a CD logo on the label. If

you use a disc that does not meet these standards, we cannot guarantee

that it will play, or that, if it does play, the sound quality will be good.

Problem:

An application does not run correctly.

Solution:

Make sure that the problem is not being caused by the application.

Check that your computer has the minimum required memory to run the

application.

Refer to the manuals supplied with the application. Check the following:

The application is designed to operate with your operating system.

Other applications run correctly on your computer.

The necessary device drivers are installed.

The application works when it is run on some other computer.

Chapter 2. Solving computer problems 29

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Solving computer problems

If an error message appears while you are using the application program,

refer to the manuals supplied with the application.

On some models, the following application programs may not run

correctly. Download the latest version from the Web site listed below:

v ThinkPad 2.5 inch Hard Disk Drive Firmware Update Utility (version

released before January 24, 2005): The latest version is available at

http://www.lenovo.com/think/support/

Drive Fitness Test (v3.99 or earlier): The latest version is available at

http://www.hitachigst.com/hdd/support/download.htm

Notes:

1. Lenovo does not guarantee the proper operation of the Drive Fitness

Test.

2. To use an additional hard disk drive, update the firmware to the latest

version.

If the application still does not run correctly, contact your place of

purchase or a service representative for help.

Starting BIOS Setup Utility

Your computer provides a program, called BIOS Setup Utility, that enables

you to select various setup parameters.

v Config: Set the configuration of your computer.

v Date/Time: Set the date and time.

v Security: Set security features.

v Startup: Set the startup device.

v Restart: Restart the system.

Note: You can set many of these parameters more easily by using the

ThinkPad Configuration Program.

To start BIOS Setup Utility, do as follows:

1. To protect yourself against accidental loss of data, back up your data and

computer registry. For details see ″Data backup-and-restore tools″ in your

on-board help.

2. Remove any diskette from the diskette drive, and then turn off the

computer.

3. Turn on the computer; then, while the “To interrupt normal startup, press

the blue Access IBM button” message is displayed at the lower-left of the

screen, press the Access IBM button. The Rescue and Recovery workspace

opens.

4. Click Access BIOS. The System Restart Required window is displayed.

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Solving computer problems

5. Click Yes. The computer restarts, and BIOS Setup Utility screen appears.

If you have set a supervisor password, the BIOS Setup Utility menu

appears after you enter the password. You can start the utility by pressing

Enter instead of entering the supervisor password; however, you cannot

change the parameters that are protected by the supervisor password. For

more information, refer to the on-board help.

6. Using the cursor keys, move to an item you want to change. When the

item you want is highlighted, press Enter. A submenu is displayed.

7. Change the items you wish to change. To change the value of an item, use

the F5 or F6 key. If the item has a submenu, you can display it by pressing

Enter.

8. Press F3 or Esc to exit from the submenu. If you are in a nested submenu,

press Esc repeatedly until you reach the BIOS Setup Utility menu.

Note:If you need to restore the settings to their original state as of the time

of purchase, press F9 key to load the default settings. You can also select

an option in the Restart submenu to load the default settings or discard

the changes.

9. Select Restart; then press Enter. Move the cursor to the option you want

for restarting your computer; then press Enter. Your computer restarts.

Recovering pre-installed software

Your computer hard disk has a hidden, protected area for backups. Contained

within this area is a complete backup of the hard disk as it was shipped from

the factory and a program called the Rescue and Recovery.

If you performed a backup operation using the Rescue and Recovery

program, you also have one or more backups stored that reflect the contents

of the hard disk, as it existed at various points in time. These backups might

be stored on your hard disk, or a network drive, or on removable media,

depending on the options you selected during the backup operation.

You can use either the Rescue and Recovery program or the Rescue and

Recovery workspace to restore the contents of the hard disk to an earlier state

using any of the stored backups. The Rescue and Recovery workspace runs

independently of the Windows operating system. Therefore, you can start it

by pressing the blue Access IBM button when prompted during startup.

After the Rescue and Recovery workspace opens you can perform a recovery

operation, even if you are unable to start Windows. For more information

about using Rescue and Recovery features, see “Data backup-and-restore

tools” or “Introducing Rescue and Recovery” in your on-board help.

To recover the hard disk to its original contents, do the following:

Chapter 2. Solving computer problems 31

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Solving computer problems

Notes:

1. If the optical drive is not attached to your ThinkPad computer during

recovery, DVD software and CD-recording software will not be installed.

To ensure that they will be installed correctly, attach your ThinkPad

computer to the X4 Dock and install the optical drive in the Ultrabay Slim

before performing a recovery operation.

2. The recovery process might take up to 2 hours.

Attention: All of the files on the primary hard disk partition (usually drive C)

will be lost in the recovery process. However, before any data is overwritten,

you will be given the opportunity to save one or more files to other media.

1. If possible, save all your files and shut down your operating system.

2. Turn off your computer for at least 5 seconds.

3. Turn on your computer. Watch the display carefully. While the message,

″To interrupt normal startup, press the blue Access IBM button″ is

displayed at the lower left of the screen, press the Access IBM button. The

Rescue and Recovery workspace opens.

4. Click Restore your system.

5. Click Restore my hard drive to the original factory state and then click

Next.

6. Follow the instructions on the screen.

7. When the recovery process finishes, press Enter key. Your computer will

restart with the pre-installed operating system, drivers, and software.

Upgrading the hard disk drive

You can increase the storage capacity of your computer by replacing the hard

disk drive with one of greater capacity. You can purchase a new hard disk

drive from your reseller or Lenovo marketing representative.

Notes:

1. Replace the hard disk drive only if you upgrade it or have it repaired. The

connectors and bay of the hard disk drive were not designed for frequent

changes, or drive swapping.

2. The Rescue and Recovery workspace and the Product Recovery program

are not included in the optional hard disk drive.

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Upgrading the hard disk drive

Attention

Handling a hard disk drive

v Do not drop the drive or subject it to physical shocks. Put the drive on

a material, such as soft cloth, that absorbs the physical shock.

v Do not apply pressure to the cover of the drive.

v Do not touch the connector.

The drive is very sensitive. Incorrect handling can cause damage and

permanent loss of data on the hard disk. Before removing the hard disk

drive, make a backup copy of all the information on the hard disk, and

then turn the computer off. Never remove the drive while the system is

operating, in standby mode, or in hibernation mode.

To replace the hard disk drive, do the following.

1. Turn off the computer; then disconnect the ac adapter and all cables

from the computer.

2. Close the computer display, and turn the computer over.

3. Remove the battery.

4. Remove the Tablet Digitizer Pen from its slot.

5. Remove the screw that secures the hard disk drive.

Chapter 2. Solving computer problems 33

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Upgrading the hard disk drive

6. Open the computer display; then stand the computer on its side and

remove the hard disk drive by pulling the cover away from the

computer.

7. Detach the cover from the hard disk drive.

8. Attach the cover to a new hard disk drive.

9. Insert the hard disk drive and its cover into the hard disk drive bay; then

firmly install them.

10. Close the computer display and turn the computer over so that its

bottom side is up.

11. Reinstall the screw.

12. Store the pen back in its slot.

13. Reinstall the battery.

14. Turn the computer over again. Connect the ac adapter and the cables to

the computer.

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Replacing the battery

1. Turn off the computer, or enter hibernation mode. Then disconnect the ac

adapter and all cables from the computer.

Note: If you are using a PC Card or Secure Digital Card, the computer

might not be able to enter hibernation mode. If this happens, turn

off the computer.

2. Close the computer display, and turn the computer over.

3. Slide the battery lock to the unlock position.

4. Slide and hold the battery latch ꢀ1ꢁ; then remove the battery ꢀ2ꢁ.

Chapter 2. Solving computer problems 35

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Replacing the battery

5. Align the front of a fully charged spare battery with the front side of the

battery space in the computer; then gently push the battery into the space.

6. Slide the battery lock to the lock position.

7. Turn the computer over again. Connect the ac adapter and the cables to

the computer.

Using the Extended Life Battery

You can attach a ThinkPad X40 Series Extended Life Battery to the docking

connector of your computer.

To attach an Extended Life Battery to the computer, do the following:

1. Check the state of the main battery. If it is not attached, or if it is attached

and is almost discharged, turn off your computer, or enter hibernation

mode. If the main battery is attached and has enough power, enter

standby mode.

2. Disconnect the ac adapter and all cables from the computer.

3. Close the computer display, and turn the computer over.

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Using the Extended Life Battery

4. Attach the snap-on bracket to the Extended Life Battery as shown in the

drawing below.

5. Align the guides of the Extended Life Battery with the holes of the

computer.

6. Gently push the battery into place until you hear a click. The battery is

attached to the docking connector of the computer.

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Using the Extended Life Battery

7. Slide the latch as the arrow shows.

8. Turn the computer over again. Connect the ac adapter and the cables to

the computer.

To remove the battery from the computer, do the following:

1. Check the state of the main battery. If it is not attached, or if it is attached

and is almost discharged, turn off your computer, or enter hibernation

mode. If the main battery is attached and has enough power, enter

standby mode.

Note: If the main battery is attached, but is almost discharged when you

remove the Extended Life Battery from the computer in standby

mode, your computer may shut down.

2. Disconnect the ac adapter and all cables from the computer.

3. Close the computer display, and turn the computer over.

4. Slide the latch as shown.

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Using the Extended Life Battery

5. Push the eject latch of the battery ꢀ1ꢁ until the battery lifts up; then

remove it ꢀ2ꢁ.

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Using the Extended Life Battery

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Chapter 3. Getting help and service

Getting help and service .

Getting help on the W e b .

. 42

Calling the Customer Support Center

Getting help around the worl d .

. 42

. 44

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Getting help and service

If you need help, service, technical assistance, or just want more information

about ThinkPad computers, you will find a wide variety of sources available

from Lenovo to assist you. This section contains information about where to

go for additional information about ThinkPad computers, what to do if you

experience a problem with your computer, and whom to call for service

should it be necessary.

Microsoft Service Packs are the latest software source for Windows product

updates. They are available via Web download (connection charges may

apply) or via CD-ROM. For more specific information and links, go to

www.microsoft.com. For technical assistance with installation of, or questions

related to, Service Packs for your preloaded Microsoft Windows product, refer

to the Microsoft Product Support Services Web site at

http://support.microsoft.com/directory/, or you can contact Customer

Support Center at the phone number(s) listed in “W o rldwide telephone list”

on page 67. Some fees might apply.

Getting help on the Web

The Lenovo Web site on the World Wide Web has up-to-date information

about ThinkPad computers and support. The address for the Personal

Computing home page is www.lenovo.com/think/

You can find support information for your ThinkPad computer at

www.lenovo.com/think/support/. Research this Web site to learn how to

solve problems, find new ways to use your computer, and learn about options

that can make working with your ThinkPad computer even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during

the warranty period, you can get help and information by telephone through

the Customer Support Center. The following services are available during the

warranty period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is

necessary to fix the problem.

v Lenovo hardware repair - If the problem is determined to be caused by

Lenovo hardware under warranty, trained service personnel are available to

provide the applicable level of service.

v Engineering change management - Occasionally, there might be changes

that are required after a product has been sold. Lenovo or your reseller, if

authorized by Lenovo, will make selected Engineering Changes (ECs)

available that apply to your hardware.

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Getting help and service

The following items are not covered:

v Replacement or use of parts not manufactured for or by Lenovo or

nonwarranted parts

Note: All warranted parts contain a 7-character identification in the format

FRU XXXXXXX

v Identification of software problem sources

v Configuration of BIOS as part of an installation or upgrade

v Changes, modifications, or upgrades to device drivers

v Installation and maintenance of network operating systems (NOS)

v Installation and maintenance of application programs

To determine if your machine is in warranty and when the warranty expires,

go to www.lenovo.com/think/support/, and click Warranty, then follow the

instructions on the screen.

Refer to your Lenovo hardware warranty for a full explanation of Lenovo

warranty terms. Be sure to retain your proof of purchase to obtain warranty

service.

If possible, be near your computer when you make your call in case the

technical assistance representative needs to help you resolve a computer

problem. Please ensure that you have downloaded the most current drivers

and system updates, run diagnostics, and recorded information before you

call. When calling for technical assistance, please have the following

information available:

v Machine Type and Model

v Serial numbers of your computer, monitor, and other components, or your

proof of purchase

v Description of the problem

v Exact wording of any error messages

v Hardware and software configuration information for your system

The telephone numbers for your Customer Support Center location are

located in the W o rldwide telephone list section of this guide.

Note: Telephone numbers are subject to change without notice. For the latest

list of Customer Support Center telephone numbers and hours of

operation, visit the Support Web site at

www.lenovo.com/think/support/. If the number for your country or

region is not listed, contact your Lenovo reseller or Lenovo marketing

representative.

Chapter 3. Getting help and service 43

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Getting help and service

Getting help around the world

If you travel with your computer or relocate it to a country where your

ThinkPad machine type is sold, your computer might be eligible for

International Warranty Service, which automatically entitles you to obtain

warranty service throughout the warranty period. Service will be performed

by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might

not be available in all countries. International Warranty Service is delivered

through the method of service (such as depot, carry-in, or on-site service) that

is provided in the servicing country. Service centers in certain countries might

not be able to service all models of a particular machine type. In some

countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty

Service and to view a list of the countries where service is available, go to

www.lenovo.com/think/support/, click Warranty, and follow the instructions

on the screen.

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Appendix A. Wireless related information

Wireless interoperability

Wireless LAN Mini-PCI Adapter is designed to be interoperable with any

wireless LAN product that is based on Direct Sequence Spread Spectrum

(DSSS) and/or Orthogonal Frequency Division Multiplexing (OFDM) radio

technology, and is compliant to:

v The IEEE 802.11a/b/g Standard on Wireless LANs, as defined and

approved by the Institute of Electrical and Electronics Engineers.

v The Wireless Fidelity (WiFi) certification as defined by the WECA (Wireless

Ethernet Compatibility Alliance).

Bluetooth Daughter Card is designed to be interoperable with any Bluetooth

product that is compliant to Bluetooth Specification 1.1 and 1.2 as defined by

the Bluetooth SIG. Following profiles are supported by Bluetooth Daughter

Card:

v Generic Access

v Service Discovery

v Serial Port

v Dial-up Networking

v FAX

v LAN Access using PPP

v Personal Area Network

v Generic Object Exchange

v Generic Object Push

v File Transfer

v Synchronization

v Audio Gateway

v Headset

v Printer

v Human Interface Devices (Keyboard/Mouse)

v Basic Image

v Handsfree

v AV Profile

Usage environment and your health

Wireless LAN Mini-PCI Adapter and Bluetooth Daughter Card emits radio

frequency electromagnetic energy like other radio devices. However, the level

of energy emitted is far much less than the electromagnetic energy emitted by

wireless devices like for example mobile phones.

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Because Wireless LAN Mini-PCI Adapter and Bluetooth Daughter Card

operates within the guidelines found in radio frequency safety standards and

recommendations, Lenovo believes the integrated wireless cards are safe for

use by consumers. These standards and recommendations reflect the

consensus of the scientific community and result from deliberations of panels

and committees of scientists who continually review and interpret the

extensive research literature.

In some situation or environment, the use of Wireless LAN Mini-PCI Adapter

or Bluetooth Daughter Card may be restricted by the proprietor of the building

or responsible representatives of the organization. These situations may for

example include:

v Using the integrated wireless cards on board of airplanes, or in hospitals

v In any other environment where the risk of interference to other devices or

services is perceived or identified as harmful.

If you are uncertain of the policy that applies on the use of wireless devices in

a specific organization (e.g. airport or hospital), you are encouraged to ask for

authorization to use Wireless LAN Mini-PCI Adapter or Bluetooth Daughter

Card prior to turning on the ThinkPad computer.

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Appendix B. Warranty information

Lenovo Statement of Limited Warranty

LSOLW-00 05/2005

Part 1 - General Terms

This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 -

Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2

replace or modify those of Part 1. The warranties provided by Lenovo Group Limited

or one of its subsidiaries (called ″Lenovo″) in this Statement of Limited Warranty

apply only to Machines you purchase for your use, and not for resale. The term

“Machine” means a Lenovo machine, its options, features, conversions, upgrades or

peripheral products, or any combination of them. The term “Machine” does not

include any software programs, whether pre-loaded with the Machine, installed

subsequently or otherwise. Nothing in this Statement of Limited Warranty

affects any statutory rights of consumers that cannot be waived or limited by

contract.

What this Warranty Covers

Lenovo warrants that each Machine 1) is free from defects in materials and

workmanship and 2) conforms to Lenovo’s Official Published Specifications

(“Specifications”) which are available on request. The warranty period for the

Machine starts on the original date of installation and is specified in Part 3 -

Warranty Information. The date on your invoice or sales receipt is the date of

installation unless Lenovo or your reseller informs you otherwise. Unless

Lenovo specifies otherwise, these warranties apply only in the country or

region in which you purchased the Machine.

THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND

REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR

IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE. SOME STATES OR

JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR

IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY

TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN

DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY

AFTER THAT PERIOD. SOME STATES OR JURISDICTIONS DO NOT

ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY

LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

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What this Warranty Does not Cover

This warranty does not cover the following:

v any software programs, whether pre-loaded or shipped with the Machine,

or installed subsequently;

v failure resulting from misuse, accident, modification, unsuitable physical or

operating environment, or improper maintenance by you;

v failure caused by a product for which Lenovo is not responsible; and

v any non-Lenovo products, including those that Lenovo may procure and

provide with or integrate into a Lenovo Machine at your request.

The warranty is voided by removal or alteration of identification labels on the

Machine or its parts.

Lenovo does not warrant uninterrupted or error-free operation of a Machine.

Any technical or other support provided for a Machine under warranty, such

as assistance with "how-to" questions and those regarding Machine set-up and

installation, is provided WITHOUT WARRANTIES OF ANY KIND.

How to Obtain Warranty Service

Warranty service may be provided by Lenovo, IBM, your reseller if authorized

to perform warranty service, or an authorized warranty service provider. Each

of them is referred to as a “Service Provider.”

If the Machine does not function as warranted during the warranty period,

contact a Service Provider. If you do not register the Machine with Lenovo,

you may be required to present proof of purchase as evidence of your

entitlement to warranty service.

What Lenovo Will Do to Correct Problems

When you contact a Service Provider for service, you must follow the problem

determination and resolution procedures that we specify. An initial diagnosis

of your problem can be made either by a technician over the telephone or

electronically by access to a support website.

The type of warranty service applicable to your Machine is specified in Part 3

- Warranty Information.

You are responsible for downloading and installing designated software

updates from a support web site or from other electronic media, and

following the instructions that your Service Provider provides. Software

updates may include basic input/output system code (called “BIOS”), utility

programs, device drivers, and other software updates.

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If your problem can be resolved with a Customer Replaceable Unit (“CRU”)

(e.g., keyboard, mouse, speaker, memory, hard disk drive), your Service

Provider will ship the CRU to you for you to install.

If the Machine does not function as warranted during the warranty period

and your problem cannot be resolved over the telephone or electronically,

through your application of software updates, or with a CRU, your Service

Provider, will either, at its discretion, 1) repair it to make it function as

warranted, or 2) replace it with one that is at least functionally equivalent. If

your Service Provider is unable to do either, you may return the Machine to

your place of purchase and your money will be refunded.

As part of the warranty service, your Service Provider may also install

selected engineering changes that apply to the Machine.

Exchange of a Machine or Part

When the warranty service involves the exchange of a Machine or part, the

item your Service Provider replaces becomes Lenovo’s property and the

replacement becomes yours. You represent that all removed items are genuine

and unaltered. The replacement may not be new, but will be in good working

order and at least functionally equivalent to the item replaced. The

replacement assumes the warranty service status of the replaced item.

Your Additional Responsibilities

Before your Service Provider exchanges a Machine or part, you agree to

remove all features, parts, options, alterations, and attachments not under

warranty service.

You also agree to:

1. ensure that the Machine is free of any legal obligations or restrictions that

prevent its exchange;

2. obtain authorization from the owner to have your Service Provider service

a Machine that you do not own; and

3. where applicable, before service is provided:

a. follow the service request procedures that your Service Provider

provides;

b. backup or secure all programs, data, and funds contained in the

Machine; and

c. provide your Service Provider with sufficient, free, and safe access to

your facilities to permit Lenovo to fulfill its obligations.

4. (a) ensure all information about identified or identifiable individuals

(Personal Data) is deleted from the Machine (to the extent technically

possible), (b) allow your Service Provider or a supplier to process on your

behalf any remaining Personal Data as your Service Provider considers

necessary to fulfill its obligations under this Statement of Limited

Warranty (which may include shipping the Machine for such processing to

Appendix B. Warranty information 49

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other service locations around the world), and (c) ensure that such

processing complies with any laws applicable to such Personal Data.

Limitation of Liability

Lenovo is responsible for loss of, or damage to, your Machine only while it is

1) in your Service Provider’s possession or 2) in transit in those cases where

Lenovo is responsible for the transportation charges.

Neither Lenovo nor your Service Provider are responsible for any of your

confidential, proprietary or personal information contained in a Machine

which you return for any reason. You should remove all such information

from the Machine prior to its return.

Circumstances may arise where, because of a default on Lenovo’s part or

other liability, you are entitled to recover damages from Lenovo. In each such

instance, regardless of the basis on which you are entitled to claim damages

from Lenovo (including fundamental breach, negligence, misrepresentation, or

other contract or tort claim), except for any liability that cannot be waived or

limited by applicable laws, Lenovo is liable for no more than

1. damages for bodily injury (including death) and damage to real property

and tangible personal property for which Lenovo is legally liable; and

2. the amount of any other actual direct damages, up to the charges for the

Machine that is subject of the claim.

This limit also applies to Lenovo’s suppliers, resellers and your Service

Provider. It is the maximum for which Lenovo, its suppliers, resellers, and

your Service Provider are collectively responsible.

UNDER NO CIRCUMSTANCES IS LENOVO, ITS SUPPLIERS,

RESELLERS OR SERVICE PROVIDERS LIABLE FOR ANY OF THE

FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD

PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE

UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE

TO, DATA; 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR

FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; OR 4) LOST

PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED

SAVINGS. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE

EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL

DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT

APPLY TO YOU.

Governing Law

Both you and Lenovo consent to the application of the laws of the country in

which you acquired the Machine to govern, interpret, and enforce all of your

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and Lenovo’s rights, duties, and obligations arising from, or relating in any

manner to, the subject matter of this Statement of Limited Warranty, without

regard to conflict of law principles.

THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU

MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO

STATE OR JURISDICTION TO JURISDICTION.

Jurisdiction

All of our rights, duties, and obligations are subject to the courts of the

country in which you acquired the Machine.

Part 2 - Country-unique Terms

AMERICAS

ARGENTINA

Jurisdiction: The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled

exclusively by the Ordinary Commercial Court of the city of Buenos Aires.

BOLIVIA

Jurisdiction: The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled

exclusively by the courts of the city of La Paz.

BRAZIL

Jurisdiction: The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled

exclusively by the court of Rio de Janeiro, RJ.

CHILE

Jurisdiction: The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled

exclusively by the Civil Courts of Justice of Santiago.

COLOMBIA

Jurisdiction: The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled

exclusively by the Judges of the Republic of Colombia.

ECUADOR

Jurisdiction: The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled

exclusively by the Judges of Quito.

Appendix B. Warranty information 51

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MEXICO

Jurisdiction: The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled

exclusively by the Federal Courts of Mexico City, Federal District.

PARAGUAY

Jurisdiction: The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled

exclusively by the courts of the city of Asuncion.

PERU

Jurisdiction: The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled

exclusively by the Judges and Tribunals of the Judicial District of Lima,

Cercado.

Limitation of Liability: The following is added at the end of this section:

In accordance with Article 1328 of the Peruvian Civil Code the limitations and

exclusions specified in this section will not apply to damages caused by

Lenovo’s willful misconduct (″dolo″) or gross negligence (″culpa

inexcusable″).

URUGUAY

Jurisdiction: The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled

exclusively by the City of Montevideo Court’s Jurisdiction.

VENEZUELA

Jurisdiction: The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled

exclusively by the Courts of the Metropolitan Area Of the City of Caracas.

NORTH AMERICA

How to Obtain Warranty Service: The following is added to this Section:

To obtain warranty service from IBM service in Canada or the United States,

call 1-800-IBM-SERV (426-7378).

CANADA

Limitation of Liability: The following replaces item 1 of this section:

1. damages for bodily injury (including death) or physical harm to real

property and tangible personal property caused by Lenovo’s negligence; and

Governing Law: The following replaces "laws of the country in which you acquired

the Machine" in the first sentence:

laws in the Province of Ontario.

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UNITED STATES

Governing Law: The following replaces "laws of the country in which you acquired

the Machine" in the first sentence:

laws of the State of New York.

ASIA PACIFIC

AUSTRALIA

What this Warranty Covers: The following paragraph is added to this section:

The warranties specified in this Section are in addition to any rights you may

have under the Trade Practices Act 1974 or other similar legislation and are

only limited to the extent permitted by the applicable legislation.

Limitation of Liability: The following is added to this section:

Where Lenovo is in breach of a condition or warranty implied by the Trade

Practices Act 1974 or other similar legislation, Lenovo’s liability is limited to

the repair or replacement of the goods or the supply of equivalent goods.

Where that condition or warranty relates to right to sell, quiet possession or

clear title, or the goods are of a kind ordinarily acquired for personal,

domestic or household use or consumption, then none of the limitations in

this paragraph apply.

Governing Law: The following replaces "laws of the country in which you

acquired the Machine″ in the first sentence:

laws of the State or Territory.

CAMBODIA AND LAOS

Governing Law: The following replaces "laws of the country in which you

acquired the Machine" in the first sentence:

laws of the State of New York, United States of America.

CAMBODIA, INDONESIA, AND LAOS

Arbitration: The following is added under this heading:

Disputes arising out of or in connection with this Statement of Limited

Warranty shall be finally settled by arbitration which shall be held in

Singapore in accordance with the Arbitration Rules of Singapore International

Arbitration Center (″SIAC Rules″) then in effect. The arbitration award shall

be final and binding for the parties without appeal and shall be in writing

and set forth the findings of fact and the conclusions of law.

The number of arbitrators shall be three, with each side to the dispute being

entitled to appoint one arbitrator. The two arbitrators appointed by the parties

shall appoint a third arbitrator who shall act as chairman of the proceedings.

Vacancies in the post of chairman shall be filled by the president of the SIAC.

Appendix B. Warranty information 53

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Other vacancies shall be filled by the respective nominating party. Proceedings

shall continue from the stage they were at when the vacancy occurred.

If one of the parties refuses or otherwise fails to appoint an arbitrator within

30 days of the date the other party appoints its, the first appointed arbitrator

shall be the sole arbitrator, provided that the arbitrator was validly and

properly appointed.

All proceedings shall be conducted, including all documents presented in

such proceedings, in the English language. The English language version of

this Statement of Limited Warranty prevails over any other language version.

HONG KONG S.A.R. OF CHINA AND MACAU S.A.R. OF CHINA

Governing Law: The following replaces "laws of the country in which you

acquired the Machine" in the first sentence:

laws of Hong Kong Special Administrative Region of China.

INDIA

Limitation of Liability: The following replaces items 1 and 2 of this section:

1. liability for bodily injury (including death) or damage to real property and

tangible personal property will be limited to that caused by Lenovo’s

negligence; and

2. as to any other actual damage arising in any situation involving

nonperformance by Lenovo pursuant to, or in any way related to the

subject of this Statement of Limited Warranty, the charge paid by you for

the individual Machine that is the subject of the claim.

Arbitration: The following is added under this heading

Disputes arising out of or in connection with this Statement of Limited

Warranty shall be finally settled by arbitration which shall be held in

Bangalore, India in accordance with the laws of India then in effect. The

arbitration award shall be final and binding for the parties without appeal

and shall be in writing and set forth the findings of fact and the conclusions

of law.

The number of arbitrators shall be three, with each side to the dispute being

entitled to appoint one arbitrator. The two arbitrators appointed by the parties

shall appoint a third arbitrator who shall act as chairman of the proceedings.

Vacancies in the post of chairman shall be filled by the president of the Bar

Council of India. Other vacancies shall be filled by the respective nominating

party. Proceedings shall continue from the stage they were at when the

vacancy occurred.

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If one of the parties refuses or otherwise fails to appoint an arbitrator within

30 days of the date the other party appoints its, the first appointed arbitrator

shall be the sole arbitrator, provided that the arbitrator was validly and

properly appointed.

All proceedings shall be conducted, including all documents presented in

such proceedings, in the English language. The English language version of

this Statement of Limited Warranty prevails over any other language version.

JAPAN

Governing Law: The following sentence is added to this section:

Any doubts concerning this Statement of Limited Warranty will be initially

resolved between us in good faith and in accordance with the principle of

mutual trust.

MALAYSIA

Limitation of Liability: The word ″SPECIAL″ in item 3 of the fifth paragraph

is deleted.

NEW ZEALAND

What this Warranty Covers: The following paragraph is added to this section:

The warranties specified in this section are in addition to any rights you may

have under the Consumer Guarantees Act 1993 or other legislation which

cannot be excluded or limited. The Consumer Guarantees Act 1993 will not

apply in respect of any goods which Lenovo provides, if you require the

goods for the purposes of a business as defined in that Act.

Limitation of Liability: The following is added to this section:

Where Machines are not acquired for the purposes of a business as defined in

the Consumer Guarantees Act 1993, the limitations in this Section are subject

to the limitations in that Act.

PEOPLE’S REPUBLIC OF CHINA (PRC)

Governing Law: The following replaces ″laws of the country in which you

acquired the Machine″ in the first sentence:

laws of the State of New York, United States of America (except when local

law requires otherwise).

PHILIPPINES

Limitation of Liability: Item 3 in the fifth paragraph is replaced by the following:

SPECIAL (INCLUDING NOMINAL AND EXEMPLARY DAMAGES),

MORAL, INCIDENTAL, OR INDIRECT DAMAGES FOR ANY

ECONOMIC CONSEQUENTIAL DAMAGES; OR

Arbitration: The following is added: under this heading

Disputes arising out of or in connection with this Statement of Limited

Appendix B. Warranty information 55

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Warranty shall be finally settled by arbitration which shall be held in Metro

Manila, Philippines in accordance with the laws of the Philippines then in

effect. The arbitration award shall be final and binding for the parties without

appeal and shall be in writing and set forth the findings of fact and the

conclusions of law.

The number of arbitrators shall be three, with each side to the dispute being

entitled to appoint one arbitrator. The two arbitrators appointed by the parties

shall appoint a third arbitrator who shall act as chairman of the proceedings.

Vacancies in the post of chairman shall be filled by the president of the

Philippine Dispute Resolution Center, Inc.. Other vacancies shall be filled by

the respective nominating party. Proceedings shall continue from the stage

they were at when the vacancy occurred.

If one of the parties refuses or otherwise fails to appoint an arbitrator within

30 days of the date the other party appoints its, the first appointed arbitrator

shall be the sole arbitrator, provided that the arbitrator was validly and

properly appointed.

All proceedings shall be conducted, including all documents presented in

such proceedings, in the English language. The English language version of

this Statement of Limited Warranty prevails over any other language version.

SINGAPORE

Limitation of Liability: The words ″SPECIAL″ and ″ECONOMIC″ in item 3 in

the fifth paragraph are deleted.

EUROPE, MIDDLE EAST, AFRICA (EMEA)

THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:

The terms of this Statement of Limited Warranty apply to Machines purchased

from Lenovo or a Lenovo reseller.

How to Obtain Warranty Service:

Add the following paragraph in Western Europe (Andorra, Austria, Belgium,

Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,

Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg,

Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia,

Slovenia, Spain, Sweden, Switzerland, United Kingdom, Vatican State, and any

country subsequently added to the European Union, as from the date of accession):

The warranty for Machines acquired in Western Europe shall be valid and

applicable in all Western Europe countries provided the Machines have been

announced and made available in such countries.

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If you purchase a Machine in one of the Western European countries, as

defined above, you may obtain warranty service for that Machine in any of

those countries from a Service Provider, provided the Machine has been

announced and made available by Lenovo in the country in which you wish

to obtain service.

If you purchased a Personal Computer Machine in Albania, Armenia, Belarus,

Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary,

Kazakhstan, Kyrgyzstan, Federal Republic of Yugoslavia, Former Yugoslav

Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak

Republic, Slovenia, or Ukraine, you may obtain warranty service for that

Machine in any of those countries from a Service Provider, provided the

Machine has been announced and made available by Lenovo in the country in

which you wish to obtain service..

If you purchase a Machine in a Middle Eastern or African country, you may

obtain warranty service for that Machine from a Service Provider within the

country of purchase, provided the Machine has been announced and made

available by Lenovo in that country. Warranty service in Africa is available

within 50 kilometers of a Service Provider. You are responsible for

transportation costs for Machines located outside 50 kilometers of a Service

Provider.

Governing Law:

The phrase "the laws of the country in which you acquired the Machine" is

replaced by:

1) ″the laws of Austria″ in Albania, Armenia, Azerbaijan, Belarus,

Bosnia-Herzegovina, Bulgaria, Croatia, Georgia, Hungary, Kazakhstan,

Kyrgyzstan, FYR Macedonia, Moldova, Poland, Romania, Russia, Slovakia,

Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, and FR

Yugoslavia; 2) ″the laws of France″ in Algeria, Benin, Burkina Faso,

Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo

Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea,

French Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau,

Ivory Coast, Lebanon, Madagascar, Mali, Mauritania, Mauritius, Mayotte,

Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo,

Tunisia, Vanuatu, and Wallis & Futuna; 3) ″the laws of Finland″ in Estonia,

Latvia, and Lithuania; 4) ″the laws of England″ in Angola, Bahrain,

Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait,

Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar,

Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda,

United Arab Emirates, the United Kingdom, West Bank/Gaza, Yemen,

Zambia, and Zimbabwe; and 5) ″the laws of South Africa″ in South Africa,

Namibia, Lesotho and Swaziland.

Appendix B. Warranty information 57

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Jurisdiction: The following exceptions are added to this section:

1) In Austria the choice of jurisdiction for all disputes arising out of this

Statement of Limited Warranty and relating thereto, including its existence,

will be the competent court of law in Vienna, Austria (Inner-City); 2) in

Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana,

Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria,

Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone,

Somalia, Tanzania, Uganda, United Arab Emirates, West Bank/Gaza, Yemen,

Zambia, and Zimbabwe all disputes arising out of this Statement of Limited

Warranty or related to its execution, including summary proceedings, will be

submitted to the exclusive jurisdiction of the English courts; 3) in Belgium

and Luxembourg, all disputes arising out of this Statement of Limited

Warranty or related to its interpretation or its execution, the law, and the

courts of the capital city, of the country of your registered office and/or

commercial site location only are competent; 4) in France, Algeria, Benin,

Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad,

Comoros, Congo Republic, Djibouti, Democratic Republic of Congo,

Equatorial Guinea, French Guiana, French Polynesia, Gabon, Gambia,

Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Madagascar, Mali,

Mauritania, Mauritius, Mayotte, Morocco, New Caledonia, Niger, Reunion,

Senegal, Seychelles, Togo, Tunisia, Vanuatu, and Wallis & Futuna all

disputes arising out of this Statement of Limited Warranty or related to its

violation or execution, including summary proceedings, will be settled

exclusively by the Commercial Court of Paris; 5) in Russia, all disputes

arising out of or in relation to the interpretation, the violation, the

termination, the nullity of the execution of this Statement of Limited Warranty

shall be settled by Arbitration Court of Moscow; 6) in South Africa, Namibia,

Lesotho and Swaziland, both of us agree to submit all disputes relating to

this Statement of Limited Warranty to the jurisdiction of the High Court in

Johannesburg; 7) in Turkey all disputes arising out of or in connection with

this Statement of Limited Warranty shall be resolved by the Istanbul Central

(Sultanahmet) Courts and Execution Directorates of Istanbul, the Republic of

Turkey; 8) in each of the following specified countries, any legal claim arising

out of this Statement of Limited Warranty will be brought before, and settled

exclusively by, the competent court of a) Athens for Greece, b) Tel Aviv-Jaffa

for Israel, c) Milan for Italy, d) Lisbon for Portugal, and e) Madrid for Spain;

and 9) in the United Kingdom, both of us agree to submit all disputes

relating to this Statement of Limited Warranty to the jurisdiction of the

English courts.

Arbitration: The following is added under this heading:

In Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria,

Croatia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, FYR Macedonia,

Moldova, Poland, Romania, Russia, Slovakia, Slovenia, Tajikistan,

Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia all disputes arising

out of this Statement of Limited Warranty or related to its violation,

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termination or nullity will be finally settled under the Rules of Arbitration

and Conciliation of the International Arbitral Center of the Federal Economic

Chamber in Vienna (Vienna Rules) by three arbitrators appointed in

accordance with these rules. The arbitration will be held in Vienna, Austria,

and the official language of the proceedings will be English. The decision of

the arbitrators will be final and binding upon both parties. Therefore,

pursuant to paragraph 598 (2) of the Austrian Code of Civil Procedure, the

parties expressly waive the application of paragraph 595 (1) figure 7 of the

Code. Lenovo may, however, institute proceedings in a competent court in the

country of installation.

In Estonia, Latvia and Lithuania all disputes arising in connection with this

Statement of Limited Warranty will be finally settled in arbitration that will be

held in Helsinki, Finland in accordance with the arbitration laws of Finland

then in effect. Each party will appoint one arbitrator. The arbitrators will then

jointly appoint the chairman. If arbitrators cannot agree on the chairman, then

the Central Chamber of Commerce in Helsinki will appoint the chairman.

EUROPEAN UNION (EU)

THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES:

The warranty for Machines acquired in EU countries is valid and applicable in

all EU countries provided the Machines have been announced and made

available in such countries.

How to Obtain Warranty Service: The following is added to this section:

To obtain warranty service from IBM service in EU countries, see the

telephone listing in Part 3 - Warranty Information.

You may contact IBM service at the following address:

IBM Warranty & Service Quality Dept.

PO Box 30

Spango Valley

Greenock

Scotland PA16 0AH

CONSUMERS

Consumers have legal rights under applicable national legislation governing

the sale of consumer goods. Such rights are not affected by the warranties

provided in this Statement of Limited Warranty.

AUSTRIA, DENMARK, FINLAND, GREECE, ITALY, NETHERLANDS,

NORWAY, PORTUGAL, SPAIN, SWEDEN AND SWITZERLAND

Limitation of Liability: The following replaces the terms of this section in its

entirety:

Except as otherwise provided by mandatory law:

Appendix B. Warranty information 59

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1. Lenovo’s liability for any damages and losses that may arise as a

consequence of the fulfillment of its obligations under or in connection

with this Statement of Limited Warranty or due to any other cause related

to this Statement of Limited Warranty is limited to the compensation of

only those damages and losses proved and actually arising as an

immediate and direct consequence of the non-fulfillment of such

obligations (if Lenovo is at fault) or of such cause, for a maximum amount

equal to the charges you paid for the Machine.

The above limitation shall not apply to damages for bodily injuries

(including death) and damages to real property and tangible personal

property for which Lenovo is legally liable.

2. UNDER NO CIRCUMSTANCES IS LENOVO, ITS SUPPLIERS,

RESELLERS OR SERVICE PROVIDERS LIABLE FOR ANY OF THE

FOLLOWING, EVEN IF INFORMED OF THEIR POSSIBILITY: 1) LOSS

OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR INDIRECT

DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL

DAMAGES; 3) LOST PROFITS, EVEN IF THEY ARISE AS AN

IMMEDIATE CONSEQUENCE OF THE EVENT THAT GENERATED

THE DAMAGES; OR 4) LOSS OF BUSINESS, REVENUE, GOODWILL,

OR ANTICIPATED SAVINGS.

FRANCE AND BELGIUM

Limitation of Liability: The following replaces the terms of this section in its

entirety:

Except as otherwise provided by mandatory law:

1. Lenovo’s liability for any damages and losses that may arise as a

consequence of the fulfillment of its obligations under or in connection

with this Statement of Limited Warranty is limited to the compensation of

only those damages and losses proved and actually arising as an

immediate and direct consequence of the non-fulfillment of such

obligations (if Lenovo is at fault), for a maximum amount equal to the

charges you paid for the Machine that has caused the damages.

The above limitation shall not apply to damages for bodily injuries

(including death) and damages to real property and tangible personal

property for which Lenovo is legally liable.

2. UNDER NO CIRCUMSTANCES IS LENOVO, ITS SUPPLIERS,

RESELLERS OR SERVICE PROVIDERS LIABLE FOR ANY OF THE

FOLLOWING, EVEN IF INFORMED OF THEIR POSSIBILITY: 1) LOSS

OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR INDIRECT

DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL

DAMAGES; 3) LOST PROFITS, EVEN IF THEY ARISE AS AN

IMMEDIATE CONSEQUENCE OF THE EVENT THAT GENERATED

THE DAMAGES; OR 4) LOSS OF BUSINESS, REVENUE, GOODWILL,

OR ANTICIPATED SAVINGS.

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THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:

AUSTRIA

The provisions of this Statement of Limited Warranty replace any

applicable statutory warranties.

What this Warranty Covers: The following replaces the first sentence of the first

paragraph of this section:

The warranty for a Lenovo Machine covers the functionality of the Machine

for its normal use and the Machine’s conformity to its Specifications.

The following paragraphs are added to this section:

The limitation period for consumers in action for breach of warranty is the

statutory period as a minimum. In case your Service Provider is unable to

repair a Lenovo Machine, you can alternatively ask for a partial refund as far

as justified by the reduced value of the unrepaired Machine or ask for a

cancellation of the respective agreement for such Machine and get your

money refunded.

The second paragraph does not apply.

What Lenovo Will Do to Correct Problems: The following is added to this

section:

During the warranty period, Lenovo will reimburse you for the transportation

charges for the delivery of the failing Machine to IBM Service.

Limitation of Liability: The following paragraph is added to this section:

The limitations and exclusions specified in the Statement of Limited Warranty

will not apply to damages caused by Lenovo with fraud or gross negligence

and for express warranty.

The following sentence is added to the end of item 2:

Lenovo’s liability under this item is limited to the violation of essential

contractual terms in cases of ordinary negligence.

EGYPT

Limitation of Liability: The following replaces item 2 in this section:

as to any other actual direct damages, Lenovo’s liability will be limited to the

total amount you paid for the Machine that is the subject of the claim.

Applicability of suppliers, resellers, and Service Providers (unchanged).

FRANCE

Limitation of Liability: The following replaces the second sentence of the first

paragraph of this section:

Appendix B. Warranty information 61

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In such instances, regardless of the basis on which you are entitled to claim

damages from Lenovo, Lenovo is liable for no more than: (items 1 and 2

unchanged).

GERMANY

What this Warranty Covers: The following replaces the first sentence of the first

paragraph of this section:

The warranty for a Lenovo Machine covers the functionality of the Machine

for its normal use and the Machine’s conformity to its Specifications.

The following paragraphs are added to this section:

The minimum warranty period for Machines is twelve months. In case your

Service Provider is unable to repair a Lenovo Machine, you can alternatively

ask for a partial refund as far as justified by the reduced value of the

unrepaired Machine or ask for a cancellation of the respective agreement for

such Machine and get your money refunded.

The second paragraph does not apply.

What Lenovo Will Do to Correct Problems: The following is added to this

section:

During the warranty period, transportation for delivery of the failing Machine

to Lenovo or IBM service will be at Lenovo’s expense.

Limitation of Liability: The following paragraph is added to this section:

The limitations and exclusions specified in the Statement of Limited Warranty

will not apply to damages caused by Lenovo with fraud or gross negligence

and for express warranty.

The following sentence is added to the end of item 2:

Lenovo’s liability under this item is limited to the violation of essential

contractual terms in cases of ordinary negligence.

HUNGARY

Limitation of Liability: The following is added at the end of this section:

The limitation and exclusion specified herein shall not apply to liability for a

breach of contract damaging life, physical well-being, or health that has been

caused intentionally, by gross negligence, or by a criminal act.

The parties accept the limitations of liability as valid provisions and state that

the Section 314.(2) of the Hungarian Civil Code applies as the acquisition

price as well as other advantages arising out of the present Statement of

Limited Warranty balance this limitation of liability.

IRELAND

What this Warranty Covers: The following is added to this section:

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Except as expressly provided in these terms and conditions, all statutory

conditions, including all warranties implied, but without prejudice to the

generality of the foregoing all warranties implied by the Sale of Goods Act

1893 or the Sale of Goods and Supply of Services Act 1980 are hereby

excluded.

Limitation of Liability: The following replaces the terms of section in its entirety:

For the purposes of this section, a “Default” means any act, statement,

omission, or negligence on the part of Lenovo in connection with, or in

relation to, the subject matter of this Statement of Limited Warranty in respect

of which Lenovo is legally liable to you, whether in contract or tort. A number

of Defaults which together result in, or contribute to, substantially the same

loss or damage will be treated as one Default occurring on the date of

occurrence of the last such Default.

Circumstances may arise where, because of a Default, you are entitled to

recover damages from Lenovo.

This section sets out the extent of Lenovo’s liability and your sole remedy.

1. Lenovo will accept unlimited liability for death or personal injury caused

by the negligence of Lenovo.

2. Subject always to the Items for Which Lenovo is Not Liable below,

Lenovo will accept unlimited liability for physical damage to your tangible

property resulting from the negligence of Lenovo.

3. Except as provided in items 1 and 2 above, Lenovo’s entire liability for

actual damages for any one Default will not in any event exceed 125% of

the amount you paid for the Machine directly relating to the Default.

Items for Which Lenovo is Not Liable

Save with respect to any liability referred to in item 1 above, under no

circumstances is Lenovo, its suppliers, resellers or Service Providers liable for

any of the following, even if Lenovo or they were informed of the possibility

of such losses:

1. loss of, or damage to, data;

2. special, indirect, or consequential loss; or

3. loss of profits, business, revenue, goodwill, or anticipated savings.

SLOVAKIA

Limitation of Liability: The following is added to the end of the last paragraph:

The limitations apply to the extent they are not prohibited under §§ 373-386 of

the Slovak Commercial Code.

SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND

Limitation of Liability: The following is added to this section:

Lenovo’s entire liability to you for actual damages arising in all situations

Appendix B. Warranty information 63

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involving nonperformance by Lenovo in respect of the subject matter of this

Statement of Warranty will be limited to the charge paid by you for the

individual Machine that is the subject of your claim from Lenovo.

UNITED KINGDOM

Limitation of Liability: The following replaces the terms of this section is in its

entirety:

For the purposes of this section, a “Default” means any act, statement,

omission, or negligence on the part of Lenovo in connection with, or in

relation to, the subject matter of this Statement of Limited Warranty in respect

of which Lenovo is legally liable to you, whether in contract or tort. A number

of Defaults which together result in, or contribute to, substantially the same

loss or damage will be treated as one Default.

Circumstances may arise where, because of a Default, you are entitled to

recover damages from Lenovo.

This section sets out the extent of Lenovo’s liability and your sole remedy.

1. Lenovo will accept unlimited liability for:

a. death or personal injury caused by the negligence of Lenovo; and

b. any breach of its obligations implied by Section 12 of the Sale of Goods

Act 1979 or Section 2 of the Supply of Goods and Services Act 1982, or

any statutory modification or re-enactment of either such Section.

2. Lenovo will accept unlimited liability, subject always to the Items for

Which Lenovo is Not Liable below, for physical damage to your tangible

property resulting from the negligence of Lenovo.

3. Lenovo’s entire liability for actual damages for any one Default will not in

any event, except as provided in items 1 and 2 above, exceed 125% of the

total purchase price payable or the charges for the Machine directly

relating to the Default.

These limits also apply to Lenovo’s suppliers, resellers and Service Providers.

They state the maximum for which Lenovo and such suppliers, resellers and

Service Providers are collectively responsible.

Items for Which Lenovo is Not Liable

Save with respect to any liability referred to in item 1 above, under no

circumstances is Lenovo or any of its suppliers, resellers or Service Providers

liable for any of the following, even if Lenovo or they were informed of the

possibility of such losses:

1. loss of, or damage to, data;

2. special, indirect, or consequential loss; or

3. loss of profits, business, revenue, goodwill, or anticipated savings.

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Part 3 - Warranty Information

This Part 3 provides information regarding the warranty applicable to your

Machine, including the warranty period and type of warranty service Lenovo

provides.

Warranty Period

The warranty period may vary by country or region and is specified in the

table below. NOTE: ″Region″ means either Hong Kong or Macau Special

Administrative Region of China.

A warranty period of 3 years on parts and 1 year on labor means that Lenovo

provides warranty service without charge for:

a. parts and labor during the first year of the warranty period; and

b. parts only, on an exchange basis, in the second and third years of the

warranty period. Your Service Provider will charge you for any labor

provided in performance of the repair or replacement(s) in the second and

third year of warranty period.

Types of

Machine

Type

Warranty

Service

Country or Region of Purchase Warranty period

1866

US, Canada, Mexico, Brazil, and Parts and Labor - 3 years

Australia

Battery pack and Tablet

Digitizer Pen - 1 year

Japan

Parts and Labor - 1 years

Battery pack and Tablet

Digitizer Pen - 1 year

Others

Parts and Labor - 3 years

Battery pack and Tablet

Digitizer Pen - 1 year

1867

1868

All

Parts and Labor - 3 years

Battery pack - 1 year

Parts and Labor - 1 years

Battery pack and Tablet

Digitizer Pen - 1 year

Others

Parts and Labor - 1 years

Battery pack and Tablet

Digitizer Pen - 1 year

Appendix B. Warranty information 65

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Types of

Warranty

Service

Machine

Type

Country or Region of Purchase Warranty period

US Parts and Labor - 3 years

1869

Battery pack and Tablet

Digitizer Pen - 1 year

Note: Your ThinkPad X41 Tablet computer is shipped with five replacement

tips for the X41 Tablet Digitizer Pen. Be sure to store the pen tips in a

secure place for future use. The pen tips will not be covered under the

digitizer pen or computer warranty.

Types of Warranty Service

If required, your Service Provider will provide repair or exchange service

depending on the type of warranty service specified for your Machine in the

above table and as described below. Scheduling of service will depend upon

the time of your call and is subject to parts availability. Service levels are

response time objectives and are not guaranteed. The specified level of

warranty service may not be available in all worldwide locations, additional

charges may apply outside your Service Provider’s normal service area,

contact your local Service Provider representative or your reseller for country

and location specific information.

1. Customer Replaceable Unit (″CRU″) Service

Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to

install whereas Tier 2 CRUs require some technical skill and tools. CRU

information and replacement instructions are shipped with your Machine

and are available from Lenovo at any time on your request. You may

request that a Service Provider install CRUs, at no additional charge,

under the type of warranty service designated for your Machine. Lenovo

specifies in the materials shipped with a replacement CRU whether a

defective CRU must be returned. When return is required, 1) return

instructions and a container are shipped with the replacement CRU, and 2)

you may be charged for the replacement CRU if Lenovo does not receive

the defective CRU within 30 days of your receipt of the replacement.

2. On-site Service

Your Service Provider will either repair or exchange the failing Machine at

your location and verify its operation. You must provide suitable working

area to allow disassembly and reassembly of the Lenovo Machine. The

area must be clean, well lit and suitable for the purpose. For some

Machines, certain repairs may require sending the Machine to a designated

service center.

3. Courier or Depot Service *

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You will disconnect the failing Machine for collection arranged by your

Service Provider. A shipping container will be provided to you for you to

return your Machine to a designated service center. A courier will pick up

your Machine and deliver it to the designated service center. Following its

repair or exchange, the service center will arrange the return delivery of

the Machine to your location. You are responsible for its installation and

verification.

4. Customer Carry-In or Mail-In Service

You will deliver or mail as your Service Provider specifies (prepaid unless

specified otherwise) the failing Machine suitably packaged to a designated

location. After the Machine has been repaired or exchanged, it will be

made available for your collection or, for Mail-in Service, the Machine will

be returned to you at Lenovo’s expense, unless your Service Provider

specifies otherwise. You are responsible for the subsequent installation and

verification of the Machine.

5. CRU and On-site Service

This type of Warranty Service is a combination of Type 1 and Type 2 (see

above).

6. CRU and Courier or Depot Service

This type of Warranty Service is a combination of Type 1 and Type 3 (see

above).

7. CRU and Customer Carry-In or Mail-In Service

This type of Warranty Service is a combination of Type 1 and Type 4 (see

above).

When a 5, 6 or 7 type of warranty service is listed, your Service Provider

will determine which type of warranty service is appropriate for the repair.

* This type of service is called ThinkPad EasyServ or EasyServ in some

countries.

To obtain warranty service contact a Service Provider. In Canada or the

United States, call 1-800-IBM-SERV (426-7378). In other countries, see the

telephone numbers below.

Worldwide telephone list

Phone numbers are subject to change without notice. For the most current

phone numbers, go to http://www.lenovo.com/think/support and click

Support phone list.

Appendix B. Warranty information 67

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Country or Region

Telephone Number

Africa

Africa: +44 (0)1475 555 055

South Africa: +27 11 3028888 and 0800110756

Central Africa: Contact the nearest IBM Business Partner

Argentina

Australia

Austria

0800-666-0011 (Spanish)

131-426 (English)

01-24592-5901 (30 day up and running support)

01-211-454-610 (Warranty service and support)

(German)

Belgium

02-210-9820 (30 day up and running support)

02-225-3611 (Warranty service and support)

(Dutch)

02-210-9800 (30 day up and running support)

02-225-3611 (Warranty service and support)

(French)

Bolivia

Brazil

0800-0189 (Spanish)

Calls made from within the Sao Paulo region: (11) 3889-8986

Calls made from outside the Sao Paulo region: 0800-7014-815

(Brazilian Portuguese)

Canada

1-800-565-3344 (English, French)

In Toronto only call: 416-383-3344

Chile

800-224-488 (Spanish)

China

800 810 1818 (Mandarin)

China (Hong Kong S.A.R.)

Home PC: 852 2825 7799

Commercial PC: 852 8205 0333

ThinkPad and WorkPad: 852 2825 6580

(Cantonese, English, Putonghua)

Colombia

Costa Rica

Croatia

1-800-912-3021 (Spanish)

284-3911 (Spanish)

0800-0426

Cyprus

+357-22-841100

Czech Republic

Denmark

+420-2-7213-1316

4520-8200 (30 day up and running support)

7010-5150 (Warranty service and support)

(Danish)

Dominican Republic

Ecuador

566-4755

566-5161 ext. 8201

Toll Free within the Dominican Republic: 1-200-1929

(Spanish)

1-800-426911 (Spanish)

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Country or Region

El Salvador

Estonia

Telephone Number

250-5696 (Spanish)

+386-61-1796-699

Finland

09-459-6960 (30 day up and running support)

+358-800-1-4260 (Warranty service and support)

(Finnish)

France

0238-557-450 (30 day up and running support)

Hardware: 0810-631-213 (Warranty service and support)

Software: 0810-631-020 (Warranty service and support)

(French)

Germany

07032-15-49201 (30 day up and running support)

01805-25-35-58 (Warranty service and support)

(German)

Greece

+30-210-680-1700

335-8490 (Spanish)

Guatemala

Honduras

Tegucigalpa & San Pedro Sula: 232-4222

San Pedro Sula: 552-2234

(Spanish)

Hungary

India

+36-1-382-5720

1600-44-6666

Alternate Toll Free: +91-80-26788940

(English)

Indonesia

Ireland

Italy

800-140-3555

+62-21-251-2955

(English, Bahasa Indonesian)

01-815-9202 (30 day up and running support)

01-881-1444 (Warranty service and support)

(English)

02-7031-6101 (30 day up and running support)

+39-800-820094 (Warranty service and support)

(Italian)

Appendix B. Warranty information 69

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Country or Region

Telephone Number

Japan

Desktop:

Toll free: 0120-887-870

For International: +81-46-266-4724

ThinkPad:

Toll free: 0120-887-874

For International: +81-46-266-4724

Both of the above numbers will be answered with a Japanese language

voice prompt. For telephone support in English, please wait for the

Japanese voice prompt to end, and an operator will answer. Please ask

for ″English support please,″ and your call will be transferred to an

English speaking operator.

PC Software:

0120-558-695

Overseas calls: +81-44-200-8666

(Japanese)

Korea

1588-5801 (Korean)

Latvia

+386-61-1796-699

Lithuania

Luxembourg

Malaysia

Malta

+386-61-1796-699

+352-298-977-5063 (French)

1800-88-8558 (English, Bahasa Melayu)

+356-23-4175

Mexico

001-866-434-2080 (Spanish)

+44 (0)1475-555-055

Middle East

Netherlands

New Zealand

Nicaragua

Norway

+31-20-514-5770 (Dutch)

0800-446-149 (English)

255-6658 (Spanish)

6681-1100 (30 day up and running support)

8152-1550 (Warranty service and support)

(Norwegian)

Panama

Peru

206-6047 (Spanish)

0-800-50-866 (Spanish)

Philippines

1800-1888-1426

+63-2-995-8420

(English, Filipino)

Poland

+48-22-878-6999

Portugal

Romania

+351-21-892-7147 (Portuguese)

+4-021-224-4015

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Country or Region

Russian Federation

Singapore

Telephone Number

+7-095-940-2000 (Russian)

1800-3172-888 (English, Bahasa Melayu)

+421-2-4954-1217

Slovakia

Slovenia

+386-1-4796-699

Spain

91-714-7983

91-397-6503

(Spanish)

Sri Lanka

Sweden

+94-11-2448-442 (English)

08-477-4420 (30 day up and running support)

077-117-1040 (Warranty service and support)

(Swedish)

Switzerland

058-333-0900 (30 day up and running support)

0800-55-54-54 (Warranty service and support)

(German, French, Italian)

Taiwan

886-2-8723-9799 (Mandarin)

1-800-299-229 (Thai)

Thailand

Turkey

00800-211-4032 (Turkish)

United Kingdom

01475-555-055 (30 day up and running support)

Hardware: 08705-500-900 (Warranty service and support)

Software: 08475-151-516 (Warranty service and support)

(English)

United States

Uruguay

1-800-426-7378 (English)

000-411-005-6649 (Spanish)

0-800-100-2011 (Spanish)

Venezuela

Vietnam

For northern area and Hanoi: 84-4-8436675

For southern area and Ho Chi Minh City: 84-8-8295160

(English, Vietnamese)

Guarantee supplement for Mexico

This supplement is considered part of Lenovo’s Statement of Limited

Warranty and shall be effective solely and exclusively for products distributed

and commercialized within Territory of the Mexican United States. In the

event of a conflict, the terms of this supplement shall apply.

All software programs pre-loaded in the equipment shall only have a thirty-

(30) day guarantee for installation defects from the date of purchase. Lenovo

Appendix B. Warranty information 71

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is not responsible for the information in such software programs and/or any

additional software programs installed by you or installed after purchase of

the product.

Services not chargeable to the guarantee shall be charged to the final user,

prior an authorization.

In the event that warranty repair is required please call the Customer Support

Center at 001-866-434-2080, where you will be directed to the nearest

Authorized Service Center. Should no Authorized Service Center exist in your

city, location or within 70 kilometers of your city or location, the guarantee

includes any reasonable delivery charges related to the transportation of the

product to our nearest Authorized Service Center. Please call the nearest

Authorized Service Center to obtain the necessary approvals or information

concerning the shipment of the product and the shipment address.

To obtain a list of Authorized Service Centers, please visit:

http://www.pc.ibm.com/la/centros_de_servicio/servicio_mexico/

servicio_mexico.html

Manufactured by:

SCI Systems de México, S.A. de C.V.

Av. De la Solidaridad Iberoamericana No. 7020

Col. Club de Golf Atlas

El Salto, Jalisco, México

C.P. 45680,

Tel. 01-800-3676900

Marketing by:

Lenovo de México, Comercialización y

Servicios, S. A. de C. V.

Alfonso Nápoles Gándara No 3111

Parque Corporativo de Peña Blanca

Delegación Álvaro Obregón

México, D.F., México

C.P. 01210,

Tel. 01-800-00-325-00

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Appendix C. Customer replacement units (CRUs)

Customer replaceable units (CRUs)

For your ThinkPad computer, the following parts are designated Customer

Replaceable Unit (CRU) parts.

Listed below are the CRUs and the documentation where

removal/replacement instructions are located.

Service and

Troubleshooting Poster

Guide

Setup

ThinkVantage Online

Online

Video

Productivity

Center

Hardware

Maintenance

Manual

Tier 1 CRUs

Battery

AC adapter and

power cord

Trackpoint cap

Hard disk drive

Phone line cord

Memory

Tablet Digitizer

Pen

Snap-on bracket

Tier 2 CRUs

Communication

Daughter Card

Mini-PCI Card

Keyboard

You can find instructions for replacing CRUs in your on-board help. To start

ThinkVantage Productivity Center, press the blue Access IBM button on your

ThinkPad.

If you are unable to access these instructions or if you have difficulty

replacing a CRU, you can use either of the following additional resources:

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v The Online Hardware Maintenance Manual and Online Videos available on

the Support Web site

http://www.lenovo.com/think/support/site.wss/document.do?

lndocid=part-video

v The Customer Support Center. For the telephone number of the Support

Center for your country or region, see “W o rldwide telephone list” on page

67.

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Appendix D. Notices

Notices

Lenovo may not offer the products, services, or features discussed in this

document in all countries. Consult your local Lenovo representative for

information on the products and services currently available in your area. Any

reference to a Lenovo product, program, or service is not intended to state or

imply that only that Lenovo product, program, or service may be used. Any

functionally equivalent product, program, or service that does not infringe

any Lenovo intellectual property right may be used instead. However, it is the

user’s responsibility to evaluate and verify the operation of any other product,

program, or service.

Lenovo may have patents or pending patent applications covering subject

matter described in this document. The furnishing of this document does not

give you any license to these patents. You can send license inquiries, in

writing, to:

Lenovo (United States), Inc.

500 Park Offices Drive, Hwy. 54

Research Triangle Park, NC 27709

U.S.A.

Attention: Lenovo Director of Licensing

LENOVO GROUP LTD. PROVIDES THIS PUBLICATION “AS IS” WITHOUT

WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING,

BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF

NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A

PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of

express or implied warranties in certain transactions, therefore, this statement

may not apply to you.

This information could include technical inaccuracies or typographical errors.

Changes are periodically made to the information herein; these changes will

be incorporated in new editions of the publication. Lenovo may make

improvements and/or changes in the product(s) and/or the program(s)

described in this publication at any time without notice.

The products described in this document are not intended for use in

implantation or other life support applications where malfunction may result

in injury or death to persons. The information contained in this document

does not affect or change Lenovo product specifications or warranties.

Nothing in this document shall operate as an express or implied license or

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indemnity under the intellectual property rights of Lenovo or third parties. All

information contained in this document was obtained in specific environments

and is presented as an illustration. The result obtained in other operating

environments may vary.

Lenovo may use or distribute any of the information you supply in any way

it believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided for

convenience only and do not in any manner serve as an endorsement of those

Web sites. The materials at those Web sites are not part of the materials for

this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled

environment. Therefore, the result obtained in other operating environments

may vary significantly. Some measurements may have been made on

development-level systems and there is no guarantee that these measurements

will be the same on generally available systems. Furthermore, some

measurements may have been estimated through extrapolation. Actual results

may vary. Users of this document should verify the applicable data for their

specific environment.

Television output notice

The following notice applies to models that have the factory-installed

television-output feature.

This product incorporates copyright protection technology that is protected by

method claims of certain U.S. patents and other intellectual property rights

owned by Macrovision Corporation and other rights owners. Use of this

Corporation, and is intended for home and other limited viewing uses only

unless otherwise authorized by Macrovision Corporation. Reverse engineering

or disassembly is prohibited.

Electronic emissions notices

The following information refers to ThinkPad X41 Tablet, machine type 1866,

1867, 1868 and 1869

Federal Communications Commission (FCC) Declaration of Conformity

This equipment has been tested and found to comply with the limits for a

Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are

designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates, used, and can radiate radio

frequency energy and, if not installed and used in accordance with the

instructions, may cause harmful interference to radio communications.

76 ThinkPad^®X41 Tablet Service and Troubleshooting Guide

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However, there is no guarantee the interference will not occur in a particular

installation. If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off

and on, the user is encouraged to try to correct the interference by one or

more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

Consult an authorized dealer or service representative for help.

Lenovo is not responsible for any radio or television interference caused by

using other than recommended cables or connectors or by unauthorized

changes or modifications to this equipment. Unauthorized changes or

modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to

the following two conditions: (1) this device may not cause harmful

interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation.

Responsible party:

Lenovo (United States) Inc.

One Manhattanville Road

Purchase, New York 10577

Telephone: (919) 254-0532

Tested To Comply

With FCC Standards

FOR HOME OR OFFICE USE

Industry Canada Class B emission compliance statement

This Class B digital apparatus complies with Canadian ICES-003.

European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council

Directive 89/336/EEC on the approximation of the laws of the Member States

relating to electromagnetic compatibility. Lenovo cannot accept responsibility

for any failure to satisfy the protection requirements resulting from a

nonrecommended modification of the product, including the fitting of

non-Lenovo option cards.

This product has been tested and found to comply with the limits for Class B

Information Technology Equipment according to CISPR 22/European

Appendix D. Notices 77

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Standard EN 55022. The limits for Class B equipment were derived for typical

residential environments to provide reasonable protection against interference

with licensed communication devices.

Environmental notices for Japan

If you are a company employee and need to dispose of a ThinkPad computer

that is the property of the company, you must do so in accordance with the

Law for Promotion of Effective Utilization of Resources. The computer is

categorized as industrial waste. It should be properly disposed of by an

industrial waste disposal contractor certified by a local government. In

accordance with the Law for Promotion of Effective Utilization of Resources,

IBM Japan provides, through its PC Collecting and Recycling Services, for the

collecting, reuse, and recycling of disused computers. For details, visit the

IBM Web site at www.ibm.com/jp/pc/service/recycle/

Pursuant to the Law for Promotion of Effective Utilization of Resources, the

collecting and recycling of home-used computers by the manufacturer was

begun on October 1, 2003. For details, visit the IBM Web site at

www.ibm.com/jp/pc/service/recycle/personal.html

Disposing of a ThinkPad computer component containing heavy metal

The printed circuit board of a ThinkPad computer contains heavy metal.

(Soldering with lead is used on the printed circuit board.) To properly dispose

of the disused printed circuit board, follow the instructions in Collecting and

recycling a disused ThinkPad computer.

Disposing of a disused lithium battery

A button-shaped lithium battery is installed on the system board of your

ThinkPad computer to back up the main battery.

If you want to replace it with a new one, contact your place of purchase or

ask for a repair service provided by IBM. If you have replaced it by yourself

and want to dispose of the disused lithium battery, insulate it with vinyl tape,

contact your place of purchase, and follow the instructions.

If you use a ThinkPad computer at home and need to dispose of a lithium

battery, you must comply with local ordinances and regulations.

Handling a disused ThinkPad battery pack

Your ThinkPad computer has a lithium ion battery pack or a nickel metal

hydride battery pack. If you are a company ThinkPad computer user and

need to dispose of a battery pack, contact the proper person in IBM sales,

78 ThinkPad^®X41 Tablet Service and Troubleshooting Guide

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service, or marketing, and follow that person’s instructions. You can also see

the instructions at www.ibm.com/jp/pc/recycle/battery

If you use a ThinkPad computer at home and need to dispose of a battery

pack, you must comply with local ordinances and regulations.

IBM Lotus Software Offer

About the offer: As a qualifying ThinkPad computer customer, you are

receiving a single, limited license for the Lotus Notes “standalone” client. This

license entitles you to install and use this software on your new ThinkPad

computer using one of the following options:

v Media for this software is not included in this offer. If you do not

already have the appropriate Lotus Notes Client, you can order a CD and

install the software onto your computer.** Use one of the methods listed on

the following page to order.

v If you already have a licensed copy of the software, you are entitled to

make and use one additional copy of the software you have.

About IBM Lotus Notes: With your standalone, limited use Notes client, you

can integrate your most valuable messaging, collaborative and personal

information management (PIM) resources —like e-mail, calendar, to-do list —

allowing you to access them while connected to or disconnected from your

network. The standalone license does not include the right to access any IBM

Lotus Domino servers; however this stand-alone license may be upgraded to a

full Notes license at a reduced price. For more information visit

http://www.lotus.com/notes.

Customer Support: For support information and phone numbers to help with

initial installation of software, visit http://www.pc.ibm.com/support. To

purchase technical support beyond this initial installation support, visit

http://www.lotus.com/passport.

Note: When you use Lotus SmartSuite v9.8 with your ThinkPad X41 Tablet

computer, enter all your input with the keyboard. Input entered with

the Digitizer Pen will not display properly. No technical support is

provided for the use of Lotus SmartSuite v9.8 on a computer running

Windows XP Tablet Edition.

International Program License Agreement:The software licensed to you

under this offer does not include software upgrades or technical support, and

is subject to the terms and conditions of the IBM International Program

License Agreement (IPLA) that accompanies the software. Your use of the

Lotus Notes program described in this offer constitutes acceptance of the

Appendix D. Notices 79

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terms of this Offer and the IPLA. For further information regarding the IBM

IPLA, visit http://www.ibm.com/software/sla/sladb.nsf. These programs are

not for resale.

Proof of Entitlement: The proof of purchase for your qualifying ThinkPad

computer, as well as this Offer document, should be retained as your proof of

entitlement.

Purchasing Upgrades, Additional Licenses and Technical Support

Software upgrades and technical support are available for a fee through IBM’s

Passport Advantage Program. For information about purchasing additional

licenses for Notes, SmartSuite, or other Lotus products, visit

http://www.ibm.com or http://www.lotus.com/passport.

To order a CD:

**Important: Pursuant to this Offer, you may order one CD media per license.

You will need to provide the 7 digit serial number of the new ThinkPad

computer that you purchased. The CD is provided at no charge; however,

applicable shipping, duties and taxes may be imposed by local jurisdictions.

Please allow 10 to 20 business days from receipt of your request for delivery.

–In U. S. Or Canada:

Call 800-690-3899

–In Latin American Countries:

Via the Internet: http://smartsuite.modusmedia.com

Mail address:

IBM - Lotus Notes and SmartSuite Program

Modus Media International

501 Innovation Avenue

Morrisville, NC, USA 27560

Fax: 919-405-4495

To inquire about an order, contact:

[email protected]

–In European Countries:

Via the Internet: http://ibm.modusmedia.co.uk

Mail address:

IBM - Lotus Notes and SmartSuite Program

P.O. Box 3118

Cumbernauld, Scotland, G68 9JX

To inquire about an order, contact:

[email protected]

–In Asia Pacific Countries:

Via the Internet: http://smartsuite.modusmedia.com

Mail address:

IBM - Lotus Notes and SmartSuite Program

Modus Media International

80 ThinkPad^®X41 Tablet Service and Troubleshooting Guide

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eFulfillment Solution Center

750 Chai Chee Road

#03-10/14, Technopark at Chai Chee,

Singapore 469000

Fax: +65 6448 5830

To inquire about an order, contact:

[email protected]

Trademarks

The following terms are trademarks of Lenovo in the United States, other

countries, or both:

Lenovo

PS/2

Rescue and Recovery

ThinkLight

ThinkPad

ThinkVantage

TrackPoint

Ultrabay

UltraBase

UltraNav

The following terms are trademarks of International Business Machines

Corporation in the United States, other countries, or both:

IBM (used under license)

IBM logo (used under license)

Approach

Domino

Freelance Graphics

Lotus

Lotus Notes

Lotus Organizer

SmartSuite

Word Pro

1-2-3

Microsoft, Windows, and Windows NT are trademarks of Microsoft

Corporation in the United States, other countries, or both.

Intel, Pentium, and Intel SpeedStep are trademarks of Intel Corporation in the

United States and/or other countries.

Other company, product, or service names may be trademarks or service

marks of others.

Appendix D. Notices 81

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82 ThinkPad^®X41 Tablet Service and Troubleshooting Guide

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Index

tips, important

TrackPoint problems 20

troubleshooting 12

A startup

keyboard

problems 19

problem 26

warranty

battery

Extended Life Battery 36

password

PC-Doctor for Windows 12

power switch problems 19

problem

BIOS Setup Utility 30

carrying the computer

cleaning the computer 10

computer screen 24

configuration setup 30

Customer replaceable unit

problems

fingerprint reader 28

hard disk 26

hibernation 21

diagnosing problems 12

errors without messages 17

troubleshooting 12

Product Recovery program 31

features

fingerprint reader

authentication problems 28

care 10

rear view

recovering preinstalled software 31

Recovery Repair diskette 31

Regulatory Notice xvii

hard disk

help

setup

storage device, upgrading 32

by W e b 42

hibernation problems 21

T a blet Digitizer Pen tips

important tips

tablet mode tips

telephone, help by 42

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84 ThinkPad^®X41 Tablet Service and Troubleshooting Guide

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Part Number: 39T9259

Printed in China

(1P) P/N: 39T9259

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