Instructions for use
WASHING MACHINE
Contents
GB
Installation, 2-3-4-5
Unpacking and levelling
GB
Connecting the electricity and water supplies
The first wash cycle
English,1
Technical data
Description of the washing machine, 6-7
Control panel
Display
Running a wash cycle, 8
Wash cycles and functions, 9
Table of wash cycles
Wash functions
Detergents and laundry, 10
Detergent dispenser drawer
Preparing the laundry
WMD 962 P/G/A/K
Special wash cycles
Load balancing system
Precautions and tips, 11
General safety
Disposal
Opening the porthole door manually
Care and maintenance, 12
Cutting off the water or electricity supply
Cleaning the washing machine
Cleaning the detergent dispenser drawer
Caring for the door and drum of your appliance
Cleaning the pump
Checking the water inlet hose
Troubleshooting, 13-14
Assistance, 15-16
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Connecting the drain hose
• the supply voltage is included within the values indica-
GB
ted on the Technical Data Plate fixed on the machine.
Connect the drain hose,
without bending it, to a
draining duct or a wall drain
situated between 65 and
100 cm from the floor;
• the socket is compatible with the washing machine’s
plug. If this is not the case, replace the socket or the
plug.
65 - 100 cm
Your appliance is now supplied with a 13 amp fused plug
it can be plugged into a 13 amp socket for immediate use.
Before using the appliance please read the instructions below.
WARNING - THIS APPLIANCE MUST BE EARTHED.
THE FOLLOWING OPERATIONS SHOULD BE CARRIED
OUT BY A QUALIFIED ELECTRICIAN.
The drain hose may be
connected to an under-sink
trap. Before connecting the
drain hose from the machine
ensure that any blanks or
removable ends have been
taken off the spigot.
Replacing the fuse:
When replacing a faulty fuse, a 13 amp ASTA approved
fuse to BS 1362 should always be used, and the fuse
cover re-fitted. If the fuse cover is lost, the plug must not
be used until a replacement is obtained.
Where it connects to
the waste water pipe
cut end off spigot or
remove the blanking cap
Replacement fuse covers:
If a replacement fuse cover is fitted, it must be of the
correct colour as indicated by the coloured marking or the
colour that is embossed in words on the base of the plug.
Replacements can be obtained directly from your nearest
Service Depot.
If it is placed over the edge
of a basin or sink be sure
the free end of the hose
should not be underwater.
Removing the plug:
If your appliance has a non-rewireable moulded plug and
you should wish to re-route the mains cable through parti-
tions, units etc., please ensure that either:
the plug is replaced by a fused 13 ampere rewireable plug
bearing the BSI mark of approval.
or:
the mains cable is wired directly into a 13 amp cable out-
let, controlled by a switch, (in compliance with BS 5733)
which is accessible without moving the appliance.
! We advise against the use of hose extensions; in case of
absolute need, the extension must have the same diameter
as the original hose and must not exceed 150 cm in length.
Ensure that if the drain hose is pushed into a standpipe, that
the end does not go down more than 15cms (6 inches). If
the hose is pushed down too far, this may cause the machi-
ne to self -syphon ie. continuously empty as it is filling.
Disposing of the plug:
Ensure that before disposing of the plug itself, you make
the pins unusable so that it cannot be accidentally inserted
into a socket.
Electric connection
Instructions for connecting cable to an alternative plug:
Important: the wires in the mains lead are coloured in
accordance with the following code:
Before plugging the appliance into the mains socket, make
sure that:
Green & Yellow
Blue
Earth
Neutral
Live
• the socket is earthed and in compliance with the appli-
cable law;
Brown
• the socket is able to sustain the appliance’s maximum
power load indicated in the Technical details table (see
page 5);
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As the colours of the wires in the lead may not correspond
with the coloured markings identifying the terminals in your
plug, proceed as follows:
Connect Green & Yellow wire to terminal marked E or
or coloured Green or Green & Yellow.
The first wash cycle
GB
Once the appliance has been installed, and before you use
it for the first time, run a wash cycle with detergent and no
laundry, using the wash cycle
.
Connect Brown wire to terminal marked L or coloured
Red.
Connect Blue wire to terminal marked N or coloured Black.
If a 13 amp plug (BS 1363) is used it must be fitted with a
13 amp fuse, either in the plug or adaptor or at the distri-
bution board.
If you are in any doubt regarding the electrical supply to
your machine, consult a qualified electrician before use.
How to connect an alternative plug:
The wires in this mains lead are coloured in accordance
with the following code:
BLUE
BROWN
NEUTRAL (N)
LIVE (L)
GREEN & YELLOW
EARTH (E)
GREEN &
YELLOW
13 ampere fuse
BROWN
BLUE
CROSS-BAR
CORD GRIP
Disposing of the appliance:
When disposing of the appliance please remove the plug by
cutting the mains cable as close as possible to the plug body
and dispose of it as described above.
! The washing machine should not be installed in an ou-
tdoor environment, not even where the area is sheltered,
because it may be very dangerous to leave it exposed to
damp, rain and thunderstorms.
! When the washing machine is installed, the mains socket
must be within easy reach.
! Do not use extensions or multiple sockets.
! The power supply cable must never be bent or dange-
rously compressed.
! The power supply cable must only be replaced by an
authorised serviceman.
Warning! The company denies all liability if and when these
norms are not respected.
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GB
Technical data
Model
WMD 962 P/G/A/K
width 59.5 cm
height 85 cm
depth 60 cm
Dimensions
Capacity
from 1 to 8 kg
Electrical
please refer to the technical data plate
fixed to the machine
connections
maximum pressure 1 MPa (10 bar)
Water connections minimum pressure 0.05 MPa (0.5 bar)
drum capacity 62 litres
Spin speed
up to 1600 rotations per minute
Energy rated
programmes
according to
regulation
programme
temperature 60°C (Press TEMPERATURE
button); using a load of 8 kg.
(90°C);
EN 60456
This appliance conforms to the following
EC Directives:
- 2004/108/EC (Electromagnetic Compatibility)
- 2006/95/EC (Low Voltage)
- 2002/96/EC
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Description of the washing machine
Control panel
GB
CHILD LOCK
button
SPIN SPEED
ON/OFF
button
button
DISPLAY
START/PAUSE
Detergent dispenser drawer
MEMORY
button with
button
FUNCTION
indicator light
WASH
CYCLE
SELECTOR
buttons
buttons
DELAY
START button
TEMPERATURE
button
Detergent dispenser drawer: used to dispense deter-
gents and washing additives (see “Detergents and laundry”).
CHILD LOCK button: to activate the control panel lock,
press and hold the button for approximately 2 seconds.
When the symbol is illuminated, the control panel is locked.
This means it is possible to prevent wash cycles from
being modified accidentally, especially where there are
children in the home. To deactivate the control panel lock,
press and hold the button for approximately 2 seconds.
ON/OFF button : press this briefly to switch the ma-
chine on or off. The START/PAUSE indicator light, which
flashes slowly in a green colour shows that the machine is
switched on. To switch off the washing machine during the
wash cycle, press and hold the button for approximately 2
seconds; if the button is pressed briefly or accidentally the
machine will not switch off. If the machine is switched off
during a wash cycle, this wash cycle will be cancelled.
DELAY START button
: press to set a delayed start
time for the selected wash cycle. The delay time will be
shown on the display.
WASH CYCLE SELECTOR buttons: used to set the
desired wash cycle (see “Table of wash cycles”).
START/PAUSE button with indicator light: when the gre-
en indicator light flashes slowly, press the button to start a
wash cycle. Once the cycle has started the indicator light
will remain lit in a fixed manner. To pause the wash cycle,
press the button again; the indicator light will flash in an
MEMORY button: press and hold the button to store a
cycle with your own set of preferences in the memory of
the machine. To recall a previously stored cycle, press the
MEMORY button.
orange colour. If the symbol
is not illuminated, the door
may be opened. To start the wash cycle from the point at
which it was interrupted, press the button again.
FUNCTION buttons: press the button to select the
desired function. The corresponding indicator light on the
display will switch on.
Standby mode
This washing machine, in compliance with new energy sa-
ving regulations, is fitted with an automatic standby system
which is enabled after about 30 minutes if no activity is
detected. Press the ON-OFF button briefly and wait for the
machine to start up again.
SPIN button : press to reduce or completely exclude
the spin cycle - the value is indicated on the display.
TEMPERATURE button : press to decrease the tem-
perature: the value will be shown on the display.
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Display
GB
F
A
X
B
Z
D
E
C
Y
F
F
L
The display is useful when programming the machine and provides a great deal of information.
The two upper strings A and B provide details of the wash cycle selected, the wash cycle phase in progress and all informa-
tion relating to the progress status of the wash cycle.
String C shows the time remaining until the end of the wash cycle in progress and, if a DELAYED START has been set, the
time remaining until the start of the selected wash cycle.
String D shows the maximum spin speed value (this depends on the selected wash cycle); if the wash cycle does not include
a spin cycle, the string remains unused.
String E shows the maximum temperature value which may be selected (this depends on the wash cycle used); if the tempe-
rature of the wash cycle cannot be modified, the string remains unused.
Indicator lights F correspond to the functions and light up when the selected function is compatible with the set wash cycle.
Door locked symbol
If the symbol is lit, this indicates that the washing machine door is blocked to prevent it from being opened accidentally. To
prevent any damage from occurring, wait for the symbol to switch itself off before opening the appliance door.
N.B.: if the DELAYED START function has been activated, the door cannot be opened; pauses the machine by pressing the
START/PAUSE button if you wish to open it.
! The first time the machine is switched on, you will be asked to select the language and the display will automatically show
the language selection menu.
To select the desired language press the X and Y buttons; to confirm the selection press the Z button.
If you wish to change the selected language, simultaneously press and hold all the three buttons marked with an L in the
figure, until you hear a beep. Switch the machine on again; the language selection menu will be displayed.
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Running a wash cycle
1. SWITCH THE MACHINE ON. Press the On/Off
button ; the text HELLO will appear on the display
and the START/PAUSE indicator light will flash slowly in
a green colour.
! The functions may affect the recommended load value
GB
and/or the duration of the cycle.
7. START THE PROGRAMME. Press the START/
PAUSE button. The corresponding indicator light will
become green, remaining lit in a fixed manner, and the
door will be locked (the DOOR LOCKED symbol will be
on). During the wash cycle, the name of the phase in
progress will appear on the display. To change a wash
cycle while it is in progress, pause the washing machine
using the START/PAUSE button (the START/PAUSE
indicator light will flash slowly in an orange colour); then
select the desired cycle and press the START/PAUSE
button again.
2. LOAD THE LAUNDRY. Open the porthole door.
Load the laundry, making sure you do not exceed
the maximum load value indicated in the table of
programmes on the following page.
3. MEASURE OUT THE DETERGENT. Open the
detergent dispenser drawer and pour the detergent into
the relevant compartments as described in “Detergents
and laundry”.
To open the door while a cycle is in progress, press
the START/PAUSE button; if the DOOR LOCKED
symbol is switched off the door may be opened. Press
the START/PAUSE button again to restart the wash
cycle from the point at which it was interrupted.
4. CLOSE THE DOOR.
5. SELECT THE WASH CYCLE. Press one of the WASH
CYCLE SELECTOR buttons to select the required wash
cycle; the name of the wash cycle will appear on the
display. A temperature and spin speed is set for each
wash cycle; these may be adjusted. The duration of the
cycle will appear on the display.
8. THE END OF THE WASH CYCLE. This will be
indicated by the text “END OF CYCLE” on the display;
when the DOOR LOCKED
symbol switches off
the door may be opened. Open the door, unload the
laundry and switch off the machine.
6. CUSTOMISE THE WASH CYCLE. Use the relevant
buttons:
! If you wish to cancel a cycle which has already begun,
Modifying the temperature and/or spin
speed. The machine automatically selects the
maximum temperature and spin speed set for the
selected wash cycle; these values cannot therefore
be increased. The temperature can be decreased by
press and hold the
button. The cycle will be stopped
and the machine will switch off.
pressing the
setting is reached. The spin speed may be progressively
reduced by pressing the button, until it is completely
button, until the cold wash “OFF”
excluded (the “OFF” setting). If these buttons are
pressed again, the maximum values are restored.
Setting a delayed start.
To set a delayed start for the selected programme,
press the corresponding button repeatedly until the
required delay period has been reached. When this
option is enabled, the
symbol lights up on the
display. To remove the delayed start function press the
button until the text “OFF” appears on the display.
Modifying the cycle settings.
• Press the button to enable the function; the indicator
light corresponding to the button will switch on.
• Press the button again to disable the function; the
indicator light will switch off.
! If the selected function is not compatible with the
programmed wash cycle, the indicator light will flash
and the function will not be activated.
! If the selected function is not compatible with
another function which has been selected previously,
the indicator light corresponding to the first function
selected will flash and only the second function will
be activated; the indicator light corresponding to the
enabled function will remain lit.
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Wash cycles and functions
Table of wash cycles
Max. load
(kg)
GB
Detergents
Max. Max.
Cycle
duration
Description of the wash cycle
temp. speed
(°C) (rpm)
Fabric
Mini Eco
Wash
Normal
softener
load Wash
Everyday wash cycles (Daily)
Cottons (*): extremely soiled whites.
90° 1600
60° 1600
40° 1600
8
8
4
4
8
8
Cottons: heavily soiled whites and resistant colours.
Cottons (**): lightly soiled whites and delicate colours.
8
4
8
3
3
3
8
Synthetics (1st press of the button): heavily soiled resistant colours.
Synthetics (2st press of the button): lightly soiled resistant colours.
Synthetics (3st press of the button): lightly soiled resistant colours.
Bed & Bath: washes bathroom laundry and bedlinen.
50°
40°
30°
800
800
800
3,5
3,5
3,5
8
1,5
1,5
1,5
4
60° 1600
Fastwash 60' (1st press of the button): to refresh lightly soiled garments
60° 1600
3
3
-
-
3
3
quickly (not suitable for wool, silk and clothes which require washing by hand).
Fastwash 30' (2st press of the button): to refresh lightly soiled garments
quickly (not suitable for wool, silk and clothes which require washing by hand).
30°
800
Special cycles / Memory
M Memory: allows for any wash cycle to be stored.
Wool: for wool, cashmere, etc.
40°
30°
600
0
2
2
1
1
-
-
Silk/Curtains: for garments in silk and viscose, lingerie.
Partial wash cycles
Fast Spin cottons (1st press of the button)
-
-
-
-
1600
800
1600
0
-
-
-
-
-
-
8
3,5
8
-
-
-
-
-
-
Slow spin delicates (2st press of the button)
Rinse cottons (1st press of the button)
Pump out (2st press of the button)
-
4
-
8
The length of cycle shown on the display or in this booklet is an estimation only and is calculated assuming standard working conditions. The actual duration
can vary according to factors such as water temperature and pressure, the amount of detergent used, the amount and type of load inserted, load balancing
and any wash options selected.
For all Test Institutes:
(*) Test wash cycle in compliance with regulation EN 60456: set wash cycle
(90°C); temperature of 60°C (Press TEMPERATURE button).
(*) Long wash cycle for cottons: set wash cycle
(**) Short wash cycle for cottons.
(90°C); temperature of 40°C (Press TEMPERATURE button).
Wash functions
Super Wash
Mini Load
This function is recommended for when the load of
laundry is equal to half, or less than half, of the maximum
recommended load (see Table of wash cycles).
Because a greater quantity of water is used in the initial
phase of the cycle, and because of the increased cycle
duration, this function offers a high-performance wash.
! It cannot be used in conjunction with the “Fastwash 60’”,
“Fastwash 30’”, and “Pump out” programmes.
! It cannot be used with the
cycles”.
,
,
and “Partial wash
Timer Saver
Reduces the duration of the wash cycle.
Reduced Creases
By selecting this function, the wash and spin cycles will be
modified in order to reduce the formation of creases. At the end
of the cycle the washing machine will perform slow rotations of
thedrum;the“Reducedcreases”andSTART/PAUSEindicator
lightswillflash(orange)andthetext“ENDOFCYCLE”willappear
on the display. To end the cycle, press the START/PAUSE
button or the “Reduced creases” button.
For the Silk/Curtains cycle, the machine will end the cycle
while the laundry is soaking; the “Reduced creases” and
START/PAUSE indicator lights will flash (orange) and the
text “RINSE HOLD” will appear on the display. To drain the
water so that the laundry may be removed, press the START/
PAUSE button or the “Reduced creases” button.
!It cannot be used with the
,
,
and “Partial wash cycles”.
Eco Wash
The Eco Wash function saves energy by not heating the
water used to wash your laundry – an advantage both to
the environment and to your energy bill. Instead, intensified
wash action and water optimisation ensure great wash
results in the same average time of a standard cycle.
For the best washing results we recommend the usage of
a liquid detergent.
! It cannot be used with the
cycles”.
,
, and “Partial wash
! It may not be used with the , “Fastwash 30’”, and
“Pump out” programmes.
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Detergents and laundry
Detergent dispenser drawer
Special wash cycles
GB
Good washing results also depend on the correct dose of
detergent: adding too much detergent will not necessarily
result in a more efficient wash, and may in fact cause a
build up on the inside of your appliance and contribute to
environmental pollution.
Fastwash 30’: this wash cycle was designed to wash
lightly soiled garments quickly: it lasts just 30 minutes and
therefore saves both energy and time. By selecting this
wash cycle ( at 30°C), it is possible to wash different
fabrics together (except for wool and silk items), with a
maximum load of 3 kg.
! Do not use hand washing detergents because these
create too much foam.
Silk: use special wash cycle
to wash all silk garments.
We recommend the use of special detergent which has
been designed to wash delicate clothes.
Curtains: fold curtains and place them in a pillow case or
Open the detergent di-
spenser drawer and pour
in the detergent or washing
additive, as follows.
mesh bag. Use wash cycle
.
Wool: Hotpoint is the only washing machine manufacturer
to have been awarded the prestigious Woolmark Platinum
Care endorsement (M.0508) by the Woolmark Company,
which means that all woollen garments may be washed
in the washing machine, even those which state “hand
*
1
2
wash only”
on the label. Wash cycle
therefore offers
complete peace of mind when washing woollen garments
in the washing machine (max. load 2 kg) and guarantees
optimal performance.
!Do not pour detergent into the middle compartment (*).
Detergent should only be poured into the compartment 1.
Load balancing system
Before every spin cycle, to avoid excessive vibrations and
to distribute the load in a uniform manner, the drum rotates
continuously at a speed which is slightly greater than the
washing rotation speed. If, after several attempts, the load
is not balanced correctly, the machine spins at a reduced
spin speed. If the load is excessively unbalanced, the
washing machine performs the distribution process instead
of spinning. To encourage improved load distribution and
balance, we recommend small and large garments are
mixed in the load.
compartment 1: Detergent for the wash cycle
(powder or liquid)
For best results liquid detergent should be poured in the
dispenser immediately before the start of the programme.
compartment 2: Additives (fabric softeners, etc.)
The fabric softener should not overflow the grid.
Preparing the laundry
• Divide the laundry according to:
- the type of fabric/the symbol on the label
- the colours: separate coloured garments from whites.
• Empty all garment pockets and check the buttons.
• Do not exceed the listed values, which refer to the weight
of the laundry when dry:
Durable fabrics: max. 8 kg
Synthetic fabrics: max. 3,5 kg
Delicate fabrics: max. 2 kg
Wool: max. 2kg
Silk: max. 2 kg
How much does your laundry weigh?
1 sheet 400-500 g
1 pillow case 150-200 g
1 tablecloth 400-500 g
1 bathrobe 900-1200 g
1 towel 150-250 g
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Precautions and tips
! This washing machine was designed and constructed in
accordance with international safety regulations. The fol-
lowing information is provided for safety reasons and must
therefore be read carefully.
Opening the porthole door manually
GB
In the event that it is not possible to open the porthole
door due to a powercut, and if you wish to remove the
laundry, proceed as follows:
General safety
1. remove the plug from the
electrical socket.
• This appliance was designed for domestic use only.
2. make sure the water level
inside the machine is lower
than the door opening; if it
is not, remove excess water
using the drain hose, collec-
ting it in a bucket as indicated
in the figure.
• This appliance is not intended for use by persons (inclu-
ding children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction concer-
ning use of the appliance by a person responsible for
their safety. Children should be supervised to ensure that
they do not play with the appliance.
• Do not touch the machine when barefoot or with wet or
damp hands or feet.
3. using a screwdriver, remo-
ve the cover panel on the lo-
wer front part of the washing
machine (see figure).
• Do not pull on the power supply cable when unplugging
the appliance from the electricity socket. Hold the plug
and pull.
• Do not open the detergent dispenser drawer while the
machine is in operation.
• Do not touch the drained water as it may reach extreme-
ly high temperatures.
• Never force the porthole door. This could damage the safety
lock mechanism designed to prevent accidental opening.
• If the appliance breaks down, do not under any circum-
stances access the internal mechanisms in an attempt
to repair it yourself.
• Always keep children well away from the appliance while
it is operating.
• The door can become quite hot during the wash cycle.
• If the appliance has to be moved, work in a group of two
or three people and handle it with the utmost care. Never
try to do this alone, because the appliance is very heavy.
• Before loading laundry into the washing machine, make
sure the drum is empty.
4. pull outwards using the tab as indicated in the figure,
until the plastic tie-rod is freed from its stop position; pull
downwards and open the door at the same time.
Disposal
5. reposition the panel, making sure the hooks are securely
in place before you push it onto the appliance.
•Disposing of the packaging materials: observe local regu-
lations so that the packaging may be re-used.
•The European Directive 2002/96/EC on Waste Electrical
and Electronic Equipment, requires that old household
electrical appliances must not be disposed of in the normal
unsorted municipal waste stream. Old appliances must be
collected separately in order to optimise the recovery and
recycling of the materials they contain and reduce the im-
pact on human health and the environment. The crossed
out “wheeled bin” symbol on the product reminds you of
your obligation, that when you dispose of the appliance it
must be separately collected. Consumers should contact
their local authority or retailer for information concerning the
correct disposal of their old appliance.
11
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Care and maintenance
2. unscrew the lid by rota-
ting it anti-clockwise (see
figure): a little water may
trickle out. This is perfectly
normal;
Cutting off the water and electricity
supplies
GB
• Turn off the water tap after every wash cycle. This will limit
wear on the hydraulic system inside the washing machine
and help to prevent leaks.
• Unplug the washing machine when cleaning it and du-
ring all maintenance work.
Cleaning the washing machine
3. clean the inside thoroughly;
4. screw the lid back on;
5. reposition the panel, making sure the hooks are securely
in place before you push it onto the appliance.
The outer parts and rubber components of the appliance
can be cleaned using a soft cloth soaked in lukewarm
soapy water. Do not use solvents or abrasives.
Cleaning the detergent dispenser drawer
Checking the water inlet hose
Remove the dispenser by
raising it and pulling it out
(see figure).
Wash it under running wa-
ter; this operation should be
repeated frequently.
1
Check the inlet hose at least once a year. If there are any
cracks, it should be replaced immediately: during the wash
cycles, water pressure is very strong and a cracked hose
could easily split open.
! Never use second-hand hoses.
2
Caring for the door and drum of your
appliance
• Always leave the porthole door ajar in order to prevent
unpleasant odours from forming.
Cleaning the pump
The washing machine is fitted with a self-cleaning pump
which does not require any maintenance. Sometimes, small
items (such as coins or buttons) may fall into the pre-cham-
ber which protects the pump, situated in its bottom part.
! Make sure the wash cycle has finished and unplug the
appliance.
To access the pre-chamber:
1. using a screwdriver,
remove the cover panel
on the lower front part of
the washing machine (see
figure);
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Troubleshooting
Your washing machine could fail to work. Before contacting the Technical Assistance Centre (see “Assistance”), make sure
that the problem cannot be not solved easily using the following list.
GB
Problem:
Possible causes / Solutions:
The machine does not switch on.
• The appliance is not plugged into the socket fully, or not enough to make contact.
• There is no power to the socket, or the fuse has blown in the mains plug.
The wash cycle does not start.
• The door is not closed properly.
• The ON/OFF button has not been pressed.
• The START/PAUSE button has not been pressed.
• The water tap has not been turned on to allow water to flow into the machine.
• A delayed start has been set (see “Running a wash cycle”).
The machine does not fill with wa-
• The water inlet hose is kinked.
ter or “NO WATER CHECK SUPPLY” • The water inlet hose is not connected to the water supply.
appears on the display.
• The water pressure is too low.
• The water tap has not been turned on to allow water to flow into the machine.
• There is no water supply to the house.
• The inlet valve filter is blocked.
• The START/PAUSE button has not been pressed.
The machine continuously fills with • The top of the drain hose is too low - It must be fitted at a height between 65
water and continually drains away
or Water left in the drum
or Stuck on wash.
and 100 cm from the floor (see “Installation”).
• The drain hose is connected incorrectly to the sink trap allowing water to run
into the machine, the drain hose must be positioned higher than the bottom of
the sink to prevent water flowing down the drain hose.
• The end of the drain hose has been pushed too far down the standpipe, the
‘U’ bracket should be fitted 100 mm from the end of the drain hose.
The machine does not drain or spin • The Pump filter is blocked.
or F05 error code in the display. • The drain hose is kinked (see “Installation”).
• New Installation - The blanking cap or spigot has not been removed if con-
nected under a sink.
• The drain hose or sink trap is blocked.
• The wash cycle does not include draining, some wash cycles require the drain
phase to be started manually.
• The REDUCED CREASES function button has been activated. To complete the
wash cycle, press the START/PAUSE button (see “Wash cycles and functions”).
• The ‘Spin Speed’ selector knob is in the “OFF” position.
The machine does not heat or poor • The ‘Temperature’ selector knob is in the “OFF” position.
wash results.
The programme takes too long
or The Display changes the estima-
ted ‘Time to End’ during the pro-
gramme.
• Programme times will vary due to water pressure, the incoming water tempera-
ture and if the wash load goes out of balance. This will increase the programme
times accordingly (see ‘ The machine wont spin properly’ below).
The machine vibrates a lot during
the spin cycle.
• The feet have not been adjusted, enabling the machine to rock.
• New Installation - Either the Transit Bolts including the plastic spacers, or the
Polystyrene Packaging have not been removed when installing the machine.
• The machine is trapped between cabinets and/or walls.
• The load is in a slight out of balance condition and machine is spinning, but at
a lower speed.
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The machine is noisy.
• There will always be some motor, pump and drum noise during spin.
GB
The machine wont spin properly.
• Out of Balance detected when attempting to go into a spin cycle - If this
happens the machine will continue to try to repeat the distribution of the load
required before the machine will go into higher spin speeds - This will increase
the programme time accordingly. This is a safety feature to prevent damage.
Out of Balance can be caused by washing a single heavy item (eg duvet, quilt,
etc). - Try the programme again using a different load.
The machine leaks from the di-
spenser.
• The dispenser drawer is blocked with detergent and requires cleaning.
• The water pressure is too high and requires turning down - turn down the tap
on the water supply pipe slightly and try again.
• The machine is tilting forwards - It must be level when in its final position.
The machine leaks (other than
dispenser).
• The fill hose is loose, check both the cabinet and tap ends.
• The fill hose is tight but still leaks, if so replace the rubber washers, or the fill
hose is missing the rubber washer.
• The drain hose is not fixed in properly.
The indicator lights on the console • Switch off the machine and unplug it, wait for approximately 1 minute and then
are flashing rapidly.
switch it back on again If the problem persists contact the Technical Assistance
Service.
The machine smells.
• The machine requires a service wash. Run a 90 degree wash cycle with deter-
gent and no laundry.
The machine door cannot be
opened.
• The door will not open until the door lock indicator light goes out shortly after
the program has finished.
Door Seal damaged at the bottom. • The door seal has drainage holes at the bottom - This is normal.
The water level is too low when
the machine is washing.
• The water level is correct if it can be seen at the bottom of the door.
There is too much foam.
• The detergent is not suitable for machine washing (it should display the text
‘for washing machines’ or ‘hand and machine wash’ or the like).
• Too much detergent was used - less detergent is required in soft water.
After completing the programme,
or before starting a programme,
the machine has turned itself off
(no lights).
• To comply with new energy saving regulations the machine is fitted with an
automatic standby system. Press ‘ON/OFF’ button for 3 seconds to activate
the machine, it can then either be switched off or a new programme selected.
General.
• Your washing machine contains sensors that monitor progress during the wash
cycle (eg: Water Levels, Temperatures, Out of Balance loads, Wash time/pro-
gress).
Normally, if your machine successfully completes the cycle, there is unlikely to
be anything wrong!
Remember, you will be charged for a service call for problems caused by incorrect installation, as listed
above.
Not emptying contents from pockets may cause pump or drain blockages, or may damage the machine.
Do not wash items which do not have a wash label, or wash items that are not intended as machine
washable.
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Assistance
Guarantee
12 Months Parts and Labour Guarantee
GB
Your appliance has the benefit of our manufacturer’s guarantee, which covers the cost of breakdown repairs
for twelve months from the date of purchase.
This gives you the reassurance that if, within that time, your appliance is proven to be defective because of
either workmanship or materials, we will, at our discretion, either repair or replace the appliance at no cost
to you.
This guarantee is subject to the following conditions:
-
The appliance has been installed and operated correctly and in accordance with our
operating and maintenance instructions.
-
-
-
The appliance is used only on the electricity or gas supply printed on the rating plate.
The appliance has been used for normal domestic purposes only.
The appliance has not been altered, serviced, maintained, dismantled, or otherwise
interfered with by any person not authorised by us.
-
-
-
Any repair work must be undertaken by us or our appointed agent.
Any parts removed during repair work or any appliance that is replaced become our property.
The appliance is used in the United Kingdom or Republic of Ireland.
The guarantee does not cover:
-
-
-
Damage resulting from transportation, improper use, neglect or interference or as a result
of improper installation.
Replacement of any consumable item or accessory . These include but are not limited to: plugs,
cables, batteries, light bulbs, fluorescent tubes and starters, covers and filters.
Replacement of any removable parts made of glass or plastic.
THIS GUARANTEE WILL NOT APPLY IF THE APPLIANCE HAS BEEN USED IN COMMERCIAL
OR NON-DOMESTIC PREMISES.
5 Year Parts Guarantee
Hotpoint also offers you a free 5 year parts guarantee. This additional guarantee is conditional on you
registering your appliance with us and the parts being fitted by one of our authorised engineers. There will
be a charge for our engineer’s time. To activate the extra parts warranty on your appliance, simply call our
registration line on 08448 24 24 24 (ROI 01 230 0800).
Extended Guarantees
We offer a selection of repair protection plans that enable you to fully cover yourself against the expense of repair
bills for the life of your policy. To find the ideal plan for you please call our advice line on
08448 226 226 (Republic of Ireland 01 230 0233).
Free Helpdesk Service
We have a dedicated team who can provide free advice and assistance with your appliance if you
experience any technical difficulties within the first 90 days of ownership. Simply call our Hotpoint Service
Hotline on 08448 224 224 (Republic of Ireland 0818 313 413) for telephone assistance, or, where
necessary, to arrange for an engineer to call. If we cannot resolve the technical problem we will replace your
machine or, if you prefer, give you your money back.
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195082946.05
02/2011
-
Xerox Fabriano
After Sales Service
No one is better placed to care for your Hotpoint appliance during the course of its working
life than us - the manufacturer.
GB
Essential Contact Information
Hotpoint Service
We are the largest service team in Europe offering you access to 400 skilled telephone advisors and 1000
fully qualified engineers on call to ensure you receive fast, reliable, local service.
UK: 08448 224 224
Republic of Ireland: 0818 313 413
Please note: Our advisors will require the following information:
Model number:
Serial number:
Parts and Accessories
We supply a full range of genuine replacement parts as well as accessory products that protect and
hygienically clean your appliance to keep it looking good and functioning efficiently throughout its life.
UK: 08448 225 225
Republic of Ireland: 0818 313 413
Appliance Registration
We want to give you additional benefits of Hotpoint ownership. To activate your free 5 year parts guarantee
you must register your appliance with us.
UK: 08448 24 24 24
Republic of Ireland: 01 230 0800
Indesit Company UK Ltd. Morley Way, Peterborough, PE2 9JB
Indesit Company Unit 49 Airways Industrial Estate,Dublin 17
Recycling & Disposal Information
As part of Hotpoint’s continued commitment to helping the environment, Hotpoint reserves the right to use
quality, recycled components to keep down customer costs and minimise material wastage.
Please dispose of packaging and old appliances carefully. To minimise the risk of injury to children, remove
the door, plug and cut the mains cable off flush with the appliance. Dispose of these parts separately to
ensure that the appliance can no longer be plugged into a mains socket, and the door
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