Instructions for
installation and use
WASHING MACHINE
Contents
EN
Installation, 2-3-4-5
Unpacking and levelling
Connecting the electricity and water supplies
Technical data
EN
English,1
Description of the machine, 6-7
Control panel
Running a wash cycle, 8
Wash cycles and options, 9
Table of wash cycles
Wash options
Detergents and laundry, 10
Detergent
Preparing the laundry
Washing recommendations
Load balancing system
AQUALTIS
Precautions and Tips, 11
General safety
AQ9L 292 U
Disposal
Opening the porthole door manually
Care and maintenance, 12
Cutting off the water and electricity supplies
Cleaning the machine
Cleaning the detergent dispenser drawer
Caring for your appliance drum
Cleaning the pump
Checking the water inlet hose
Trouble shooting, 13-14
Assistance, 15-16
1
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• the supply voltage is included within the values i ndicated
on the Technical details table (see page 5);
Connecting the drain hose
EN
Connect the drain hose,
without bending it, to a
draining duct or a wall
drain situated between
65 and 100 cm from the
floor;
• the socket is compatible with the washing machine’s
plug. If this is not the case, replace the socket or the plug.
Your appliance is now supplied with a 13 amp fused plug
it can be plugged into a 13 amp socket for immediate use.
Before using the appliance please read the instructions
below.
65 - 100 cm
WARNING - THIS APPLIANCE MUST BE EARTHED.
THE FOLLOWING OPERATIONS SHOULD BE CARRIED
OUT BY A QUALIFIED ELECTRICIAN.
The drain hose may
be connected to an
Replacing the fuse:
under-sink trap. Before
connecting the drain
hose from the machine
ensure that any blanks
or removable ends have
been taken off the spigot.
When replacing a faulty fuse, a 13 amp ASTA approved
fuse to BS 1362 should always be used, and the fuse
cover re-fitted. If the fuse cover is lost, the plug must not
be used until a replacement is obtained.
Where it connects to
the waste water pipe
cut end off spigot or
remove the blanking cap
Replacement fuse covers:
If a replacement fuse cover is fitted, it must be of the
correct colour as indicated by the coloured marking or the
colour that is embossed in words on the base of the plug.
Replacements can be obtained directly from your nearest
Service Depot.
If it is place over the
edge of a basin or sink
be sure the free end of
the hose should not be
underwater.
Removing the plug:
If your appliance has a non-rewireable moulded plug
and you should wish to re-route the mains cable through
partitions, units etc., please ensure that either:
the plug is replaced by a fused 13 ampere re-wearable
plug bearing the BSI mark of approval.
or:
the mains cable is wired directly into a 13 amp cable outlet,
controlled by a switch, (in compliance with BS 5733) which
is accessible without moving the appliance.
! We advise against the use of hose extensions; in case
of absolute need, the extension must have the same
diameter as the original hose and must not exceed 150
cm in length.
Ensure that if the drain hose is pushed into a standpipe,
that the end does not go down more than 15cms (6
inches). If the hose is pushed down too far, this may
cause the machine to self -syphon ie. continuously
empty as it is filling.
Disposing of the plug:
Ensure that before disposing of the plug itself, you make
the pins unusable so that it cannot be accidentally inserted
into a socket.
Instructions for connecting cable to an alternative plug:
Important: the wires in the mains lead are coloured in
accordance with the following code:
Electric connection
Green & Yellow
Blue
Brown
Earth
Neutral
Live
Before plugging the appliance into the mains socket,
make sure that:
• the socket is earthed and in compliance with the
applicable law;
• the socket is able to sustain the appliance’s
maximum power load indicated in the Technical details
table (see page 5);
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As the colours of the wires in the lead may not correspond
with the coloured markings identifyng the terminals in your
plug, proceed as follows:
EN
Connect Green & Yellow wire to terminal marked E or
coloured Green or Green & Yellow.
or
Connect Brown wire to terminal marked L or coloured Red.
Connect Blue wire to terminal marked N or coloured Black.
If a 13 amp plug (BS 1363) is used it must be fitted with a
13 amp fuse, either in the plug or adaptor or at the
distribution board.
If you are in any doubt about the electrical supply to your
machine, consult a qualified electrician before use.
How to connect an alternative plug:
The wires in this mains lead are coloured in accordance with
the following code:
BLUE
BROWN
NEUTRAL (N)
LIVE (L)
GREEN & YELLOW
EARTH (E)
Disposing of the appliance:
When disposing of the appliance please remove the plug
by cutting the mains cable as close as possible to the plug
body and dispose of it as described above.
GREEN &
YELLOW
13 ampere fuse
BROWN
CROSS-BAR
CORD GRIP
BLUE
! The washing machine should not be installed in an outdoor
environment, not even when the area is sheltered, because
it may be very dangerous to leave it exposed to rain and
thunderstorms.
! When the washing machine is installed, the mains socket
must be within easy reach.
! Do not use extensions or multiple sockets.
! The power supply cable must never be bent or
dangerously compressed.
! The power supply cable must only be replaced by an
authorised serviceman.
Warning! The company denies all liability if and when these
norms are not respected.
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EN
Technical data
Model
AQ9L 292 U
width 59.5 cm
height 85 cm
depth 64,5 cm
Dimensions
Capacity
from 1 to 9 kg
Electrical
please refer to the technical data plate
fixed to the machine
connections
maximum pressure 1 MPa (10 bar)
Water connections minimum pressure 0.05 MPa (0.5 bar)
drum capacity 62 litres
Spin speed
up to 1200 rotations per minute
Energy rated
programmes
according to
regulation
programme
using a load of 9 kg.
; temperature 60°C;
EN 60456
This appliance conforms to the following
EC Directives:
- 2004/108/EC (Electromagnetic Compa-
tibility)
- 2006/95/EC (Low Voltage)
- 2002/96/EC
5
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Description of the machine
CONTROL
PANEL
EN
PORTHOLE DOOR
PORTHOLE DOOR
HANDLE
KICK STRIP
ADJUSTABLE FEET
PORTHOLE DOOR
1. pre-wash compartment:
use powder detergent.
2. main wash compartment:
use powder or liquid
detergent. If using the
latter type of detergent, we
recommend it is poured
into the drawer immediately
before you start the washing
machine.
Always use the handle to
open the porthole door (see
figure).
1
2
washing additives compartment: for fabric softener
or liquid additives. We recommend that the maximum
level indicated by the grille is not exceeded, and that
concentrated fabric softeners are diluted.
DETERGENT DISPENSER DRAWER
The detergent dispenser
drawer is located inside
the machine and can be
accessed by opening the
door.
For more information on
detergent measures, please
refer to the chapter entitled
“Detergents and laundry”.
Standby mode
This washing machine, in compliance with new energy
saving regulations, is fitted with an automatic standby
system which is enabled after about 30 minutes if no
activity is detected. Press the ON-OFF
wait for the machine to start up again.
button briefly and
6
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Control panel
WASH
CYCLE
PHASE
icons
DELAY TIMER
indicator light
TEMPERATURE
indicator light
ECO indicator light
SPIN
indicator
light
START/PAUSE
button with indicator
light
OPTION buttons with
OPTION buttons with
WASH CYCLE
SELECTOR knob
indicator lights
indicator lights
CHILD LOCK button
with indicator light
DELAY
TIMER
Button with ON/OFF
indicator light
TEMPERATURE button
DOOR LOCKED
indicator light
button
SPIN SPEED
button
START/PAUSE button with indicator light: when the green
indicator light flashes slowly, press the button to start a
wash cycle. Once the cycle has begun the indicator light
will remain lit in a fixed manner. To pause the wash cycle,
press the button again; the indicator light will flash in an
Button with
ON/OFF indicator light: press this briefly
to switch the machine on or off. The green indicator light
indicates that the machine is switched on. To switch off the
washing machine during the wash cycle, press and hold
the button for approximately 3 seconds; if the button is
pressed briefly or accidentally the machine will not switch
off. If the machine is switched off during a wash cycle, this
wash cycle will be cancelled.
orange colour. If the “Door locked”
indicator light is
switched off, the door may be opened. To start the wash
cycle from the point at which it was interrupted, press the
button again.
WASH CYCLE SELECTOR knob: may be turned in
either direction. To select the most suitable wash cycle,
please refer to the “Table of wash cycles”.
DOOR LOCKED
indicator light: indicates that the
porthole door is locked. To open the door, pause the wash
cycle (see “Running a wash cycle”).
The knob will not move during the wash cycle.
CHILD LOCK
button with indicator light: to activate
TEMPERATURE
button: press to modify or exclude
or deactivate the CHILD LOCK, press and hold the button
for approximately 2 seconds. when the indicator light
is illuminated, the control panel is locked. This means it
is possible to prevent wash cycles from being modified
accidentally, especially where there are children in the
home.
the temperature setting; the value will be identified by the
indicator lights above it (see “Running a wash cycle”).
SPIN SPEED CYCLE
button: press to modify or
exclude the spin cycle; the value will be identified by the
indicator lights above it (see “Running a wash cycle”).
DELAY TIMER
for the selected wash cycle; the delay time will be identified
by the indicator lights above (see “Running a wash cycle”).
button: press to set a DELAY TIMER
ECO indicator light: the
icon lights up when, after
altering the washing parameters, an energy saving of
at least 10% is made. Furthermore, before the machine
enters “Standby” mode, the icon will light up for a few
seconds; when the machine is switched off the estimated
energy saving will be around the 80% mark.
OPTION buttons with indicator lights: press to select the
available options. The indicator light corresponding to the
selected option will remain lit (see “Running a wash cycle”).
WASH CYCLE PHASE icons: these illuminate to indicate
the progress of the wash cycle (Wash
– Drain ).
The text lights up when the cycle is complete.
– Rinse
– Spin
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Running a wash cycle
WARNING: before you use the washing machine for the
first time, run a wash cycle with detergent and no laundry,
using the 90° cottons cycle without pre-wash.
! If the selected option is not compatible with another
option that has been selected previously, the indicator
light corresponding to the first option selected will
flash and only the second option will be activated; the
indicator light corresponding to the button will remain lit
in a constant manner.
EN
1. SWITCH THE MACHINE ON. Press the
All the indicator lights will illuminate for 1 second; the
indicator light corresponding to the button will then
button.
remain lit in a fixed manner and the START/PAUSE
indicator light will flash slowly.
7. START THE PROGRAMME. Press the START/PAUSE
button. The corresponding indicator light remains lit in
a fixed manner and the porthole door locks (the
2. LOAD THE LAUNDRY. Open the porthole door.
Load the laundry, making sure you do not exceed the
maximum load value indicated in the table of wash
cycles on the following page.
DOOR LOCKED indicator light illuminates). The icons
corresponding to the wash cycle phases will light up
during the cycle to indicate which phase is currently in
progress. To change a wash cycle once it has already
started, pause the washing machine by pressing the
START/PAUSE button; then select the desired cycle and
press the START/PAUSE button again. To open the door
during a wash cycle, press the START/PAUSE button;
3. MEASURE OUT THE DETERGENT. Pull out the
detergent dispenser drawer and pour the detergent into
the relevant compartments as described in “Description
of the machine”.
4. CLOSE THE PORTHOLE DOOR.
if the DOOR LOCKED
indicator light is switched off
5. SELECT THE PROGRAMME. Turn the WASH CYCLE
SELECTOR KNOB right or left, until you have selected
the desired wash cycle. A temperature and spin speed
is set for each wash cycle; these may be adjusted.
you may open the door. Press the START/PAUSE button
again to restart the wash cycle from the point at which it
was interrupted.
8. THE END OF THE WASH CYCLE. This is indicated
by the illuminated text END. The porthole door may be
opened immediately. If the START/PAUSE indicator light
is flashing, press the button to end the cycle. Open the
door, unload the laundry and switch off the machine.
6. CUSTOMISE THE WASH CYCLE. Use the relevant
buttons on the control panel:
Modify the temperature and/or spin
speed.
The machine automatically displays the maximum
temperature and spin speed values set for the selected
cycle, or the most recently-used settings if they are
compatible with the selected cycle. The temperature can
! If you wish to cancel a cycle which has already begun,
press and hold the
button until the cycle stops and the
machine switches off.
Bag for quilts, curtains and delicate garments
The Aqualtis washing machine makes it easier for you
to wash even the most valuable and delicate garments
in complete confidence thanks to the special bag which
protects the laundry (this is supplied with the machine).
We recommend that the bag is used every time you wash
quilts and padded items with an outer layer made using
synthetic material.
be decreased by pressing the
wash ( ) setting is reached. The spin speed may be
progressively reduced by pressing the button, until it
button, until the cold
is completely excluded ( ). If these buttons are pressed
again, the maximum values are restored.
! Exception: if the “Cotton” programme is selected, the
temperature can be increased up to a value of 90°C.
Set a Delay Timer.
* Steam Refresh
To set the “delayed start” option for the program you
have selected, press the button until the indicator light
for the desired delay time is illuminated.
On pressing the button six times, this function will
deactivate.
This programme refreshes garments by removing bad
odours and relaxing the fibres (1.5 kg, roughly 3 items).
Insert dry items only (that are not dirty) and select
programme “
cycle is completed, so we recommend hanging them to
dry. The “ “ programme makes ironing easier.
“. The garments will be damp once the
! Once the START/PAUSE button has been pressed, the
time delay may only be decreased.
Moreover, with the “Steam Perfume” laundry balls, your
favourite perfume can be added to your laundry. Place a
few drops of perfume on the sponge contained inside the
laundry ball, close it and insert it into the drum together
with the laundry. Then launch the specific programme “
“. At the end of the cycle, garments will be relaxed and
fragrant.
! Not recommended for wool or silk garments.
! Do not add too much perfume to the sponge in order to
avoid it dripping.
Modify the cycle settings.
Press the OPTION buttons to customise the wash cycle
in accordance with your own requirements.
• Press the button to activate the option; the
corresponding indicator light will switch on.
• Press the button again to disable the option; the
indicator light will switch off.
! If the selected option is not compatible with the
selected wash cycle, this incompatibility will be signalled
by the flashing of the indicator light ; the option will not
be activated.
! Do not add softeners or detergents.
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Wash cycles and options
Table of wash cycles
Detergent and additives
Max.
speed
(rpm)
Max.
load
(kg)
Max. temp.
(°C)
Cycle
duration
Deter-
gent for gent for
prewash wash
Deter-
Icon Description of the wash cycle
Fabric
softener
Cottons wash cycles
Cottons with pre-wash
(Add detergent to the relevant compartment).
90°
1200
1200
9
9
190
171
60°
(Max. 90°C)
Cotton (1): heavily soiled whites and resistant colours.
-
Cotton (2): heavily soiled whites and delicate colours.
40°
40°
40°
40°
1200
1200
600
-
-
-
-
9
9
2
4
148
96
Coloured Cotton (3)
Shirts
69
Jeans
800
80
Special programmes
Baby: heavily soiled delicate colours
40°
60°
800
800
-
-
4
4
118
85
Durable Synthetics
* Steam Refresh (see previous page).
"Bed & Bath"" for bedlinen and towels.
Duvets: for down-stuffed garments.
-
-
-
-
-
-
-
-
-
1,5
9
20
95
94
55
55
60°
30°
30°
40°
1200
1000
0
3,5
2
Silk: for garments in silk and viscose, lingerie.
Wool: for wool, cashmere, etc.
600
2
Mix 30': to refresh lightly soiled garments quickly (not suitable
for wool, silk and clothes which require washing by hand)
Partials wash cycles
30°
800
-
3,5
30
Rinse
Spin
-
-
-
1200
1200
0
-
-
-
-
-
-
-
9
9
9
36
16
2
Drain
-
For all Test Institutes:
1) Test wash cycle in compliance with regulation EN 60456: set wash cycle
with a temperature of 60°C.
2) Long wash cycle for cottons: set wash cycle
3) Short wash cycle for cottons: set wash cycle
with a temperature of 40°C.
with a temperature of 40°C.
Wash options
Eco Option
Easy Iron
The Eco Option saves energy by not heating the water
used to wash your laundry – an advantage both to the
environment and to your energy bill. Instead, intensified
wash action and water optimisation ensure great wash
results in the same average time of a standard cycle.
For the best washing results we recommend the usage of a
liquid detergent.
By selecting this option, the wash and spin cycles will be
modified in order to reduce the formation of creases.
At the end of the cycle the washing machine drum will
rotate slowly; the “Easy Iron” and START/PAUSE indicator
lights will flash. To end the cycle press the START/PAUSE
button or the “Easy Iron” button.
For the Silk
wash cycle, the machine will end the cycle
! It cannot be used in conjunction with
,
,
,
,
,
while the laundry is soaking and the “Easy Iron” indicator
light will flash. To drain the water so that the laundry may
be removed, press the START/PAUSE button or the “Easy
Iron” button.
,
,
,
,
,
.
Time Saver
If you select this option, the wash cycle duration will be
reduced by 30%-50%, depending on the selected cycle,
thereby guaranteeing simultaneous water and energy
saving. Use this cycle for lightly soiled garments.
! It cannot be used in conjunction with
,
,
,
,
,
.
Steam Hygiene
This option enhances washing performance by generating
steam during the wash cycle that eliminates any bacteria
from fibres while treating them at the same time. Place the
laundry in the drum, choose a compatible programme and
select option “ “.
! It cannot be used in conjunction with
,
,
,
,
,
,
,
,
,
.
! The steam generated during washing machine operation
may cause the porthole door to become hazy.
! It cannot be used in conjunction with
,
(90°C),
,
,
,
,
,
,
,
,
,
.
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Detergents and laundry
Silk: use the special “Silk”
wash cycle to wash all silk
garments. We recommend the use of special detergent
which has been designed to wash delicate clothes.
Detergent
EN
The type and quantity of detergent required depend on
the type of fabric you are washing (cotton, wool, silk, etc.),
as well as its colour, the washing temperature, the level of
soiling and the hardness of the water in the area.
Measuring out the detergent carefully will avoid wastage
and help to protect the environment: although they are
biodegradable, detergents still contain ingredients which
alter the balance of nature.
Curtains: use the “Silk”
wash cycle. These should be
folded and placed inside the bag provided.
Wool: Hotpoint is the only washing machine brand to
have been awarded the prestigious Woolmark Platinum
Care endorsement (M.0508) by the Woolmark Company,
which means that all woollen garments may be washed in
the washing machine, even those which state “hand wash
We recommend the following:
• use powder detergents for white cotton garments and
pre-washing.
• use liquid detergents for delicate cotton garments and
for all low-temperature wash cycles.
• use gentle liquid detergents for wool and silk garments.
The detergent should be poured into the relevant
compartment - or the dispenser placed directly inside the
drum - before the wash cycle begins. In the latter case, it
will not be possible to select the Cottons with pre-wash
cycle.
only”
on the label. The “Wool” wash cycle can be used
to wash all woollen garments in the washing machine while
guaranteeing optimum performance.
Duvets: to wash double or single duvets (the weight of
which should not exceed 3,5 kg), cushions or clothes
padded with goose down such as puffa jackets, use the
special “Duvets”
wash cycle. We recommend that
duvets are placed in the drum with their edges folded
inwards (see figure) and that no more than ¾ of the total
volume of the drum is used. To achieve the best results,
we recommend that a liquid detergent is used and placed
inside the detergent dispenser drawer.
! Do not use hand washing detergents because these
create too much foam.
Preparing the laundry
• Shake out the garments before loading them into the
machine.
• Divide the laundry according fabric type (symbol on the
washing instruction label) and colour, making sure you
separate the coloured garments from the white ones;
• Empty all pockets and check the buttons;
• Do not exceed the values listed in the “Table of wash
cycles”, which refer to the weight of the laundry when
dry.
How much does your laundry weigh?
Quilts: to wash quilts with a synthetic outer layer, use the
1 sheet
400-500 g
150-200 g
400-500 g
900-1200 g
150-250 g
400-500 g
150-200 g
bag provided and set the wash cycle to “Duvets”
.
1 pillowcase
1 tablecloth
1 bathrobe
1 towel
1 pair of jeans
1 shirt
Bedlinen and towels: use the “Bed & Bath”
cycle to
wash laundry from all over the house; this optimises fabric
softener performance and helps you save time and energy.
We recommend the use of powder detergent.
Stubborn stains: it is wise to treat stubborn stains with
solid soap before washing, and to use the Cottons with
pre-wash cycle.
Washing recommendations
Shirts: use the special “Shirts”
wash cycle to wash
Load balancing system
shirts in different fabrics and colours to guarantee they
receive the best possible care.
Jeans: use the special “Jeans” wash cycle for all denim
garments; turn inside out before washing and use a liquid
detergent.
Baby: use the special “Baby” wash cycle to remove
the remove the soiling typically caused by babies, while
removing all traces of detergent from nappies in order to
prevent the delicate skin of babies from suffering allergic
reactions. The cycle has been designed to reduce the
amount of bacteria by using a greater quantity of water
and optimising the effect of special disinfecting additives
added to the detergent. At the end of the wash cycle, the
machine will slowly rotate the drum; to end the cycle press
the START/PAUSE button.
Before every spin cycle, to avoid excessive vibrations
before every spin and to distribute the load in a uniform
manner, the drum rotates continuously at a speed which
is slightly greater than the washing rotation speed. If,
after several attempts, the load is not balanced correctly,
the machine spins at a reduced spin speed. If the load is
excessively unbalanced, the washing machine performs
the distribution process instead of spinning. To encourage
improved load distribution and balance, we recommend
small and large garments are mixed in the load.
10
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Precautions and tips
Opening the porthole door manually
! The machine was designed and constructed in
accordance with international safety regulations. The
following information is provided for safety reasons and
must therefore be read carefully.
EN
In the event that it is not possible to open the porthole door
due to a powercut, and if you wish to remove the laundry,
proceed as follows:
General safety
1. remove the plug from the
electrical socket.
• This appliance was designed for domestic use only.
• This appliance is not intended for use by persons
(including children) with reduced physical, sensory
or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a
person responsible for their safety. Children should be
supervised to ensure that they do not play with the
appliance.
2. make sure the water level
inside the machine is lower
than the door opening; if
it is not, remove excess
water using the drain hose,
collecting it in a bucket as
indicated in the figure.
• The machine must only be used by adults, in
accordance with the instructions given in this manual.
• Do not touch the machine when barefoot or with wet or
damp hands or feet.
3. remove the cover panel on the lower front part of the
washing machine (see overleaf).
• Do not pull on the power supply cable when unplugging
the appliance from the electricity socket. Hold the plug
and pull.
• Do not touch the drained water as it may reach
extremely high temperatures.
• Never force the porthole door. This could damage the
safety lock mechanism designed to prevent accidental
opening.
4. pull outwards using the
tab as indicated in the figure,
until the plastic tie-rod is freed
from its stop position; pull
downwards until you hear a
“click”, which indicates that
the door is now unlocked.
• If the appliance breaks down, do not under any
circumstances access the internal mechanisms in an
attempt to repair it yourself.
• Always keep children well away from the appliance while
it is operating.
5. open the door; if this is
still not possible repeat the
procedure.
• If it must be moved, proceed with the help of two or
three people and handle it with the utmost care. Never
try to do this alone, because the appliance is very heavy.
• Before loading laundry into the washing machine, make
sure the drum is empty.
Disposal
• Disposing of the packaging materials: observe local
regulations so that the packaging may be re-used.
• The European Directive 2002/96/EC relating to Waste
Electrical and Electronic Equipment (WEEE) states
that household appliances should not be disposed of
using the normal solid urban waste cycle. Exhausted
appliances should be collected separately in order to
optimise the cost of re-using and recycling the materials
inside the machine, while preventing potential damage
to the atmosphere and to public health. The crossed-out
dustbin is marked on all products to remind the owner
of their obligations regarding separated waste collection.
For more information relating to the correct disposal of
household appliances, owners should contact their local
authorities or appliance dealer.
6. reposition the panel, making sure the hooks are securely
in place before you push it onto the appliance.
11
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Care and maintenance
To access the pre-chamber:
Cutting off the water and electricity
supplies
EN
• Turn off the water tap after every wash cycle. This will
limit wear on the hydraulic system in the machine and
help to prevent leaks.
• Unplug the appliance when cleaning it and during all
maintenance work.
Cleaning the machine
1. take off the cover panel on the front of the machine by
first pressing it in the centre and then pushing downwards
on both sides until you can remove it (see figures);
The outer parts and rubber components of the appliance
can be cleaned using a soft cloth soaked in lukewarm
soapy water. Do not use solvents or abrasives.
2. position a container so that
it will collect the water which
flows out (approximately 1.5 l)
(see figure);
3. unscrew the lid by rotating
it in an anti-clockwise
Cleaning the detergent dispenser
drawer
To remove the drawer, press
direction (see figure);
lever (1) and pull the drawer
outwards (2) (see figure).
Wash it under running water;
this procedure should be
repeated frequently.
4. clean the inside thoroughly;
5. screw the lid back on;
6. reposition the panel, making sure the hooks are securely
in place before you push it onto the appliance.
Checking the water inlet hose
Caring for your appliance drum
Check the inlet hose at least once a year. If there are any
cracks, it should be replaced immediately: during the wash
cycles, water pressure is very strong and a cracked hose
could easily split open.
• Always leave the door ajar to prevent unpleasant odours
from forming.
Cleaning the pump
The washing machine is fitted with a self-cleaning pump
which does not require any maintenance. Sometimes,
small items (such as coins or buttons) may fall into the
protective pre-chamber at the base of the pump.
! Make sure the wash cycle has finished and unplug the
appliance.
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Trouble shooting
Your washing machine could occasionally fail to work. Before contacting the Technical Assistance Centre
(see “Assistance”), make sure that the problem cannot be not solved easily using the following list.
EN
Problem:
The machine does not switch on.
Possible causes / Solutions:
• The appliance is not plugged into the socket fully, or not enough to make contact.
• There is no power to the socket, or the fuse has blown in the mains plug.
The wash cycle does not start.
• The door is not closed properly.
• The ON/OFF button has not been pressed.
• The START/PAUSE button has not been pressed.
• The water tap has not been turned on to allow water to flow into the machine.
• The ‘DELAY TIMER’ has been selected.
• The ‘CHILD LOCK’ is activated (see ‘The machine just ‘beeps’ when a
programme or option is selected’ below).
The machine does not fill with
• The water inlet hose is kinked.
water or Indicator light for the first • The water inlet hose is not connected to the water supply.
wash cycle flashing rapidly.
• The water pressure is too low.
• The water tap has not been turned on to allow water to flow into the machine.
• There is no water supply to the house.
• The inlet valve filter is blocked.
• The START/PAUSE button has not been pressed.
The machine continuously fills with • The top of the drain hose is too low - It must be fitted at a height between 65
water and continually drains away
or Water left in the drum
or Stuck on wash.
and 100 cm from the floor (see “Installation”).
• The drain hose is connected incorrectly to the sink trap allowing water to run
into the machine, the drain hose must be positioned higher than the bottom of
the sink to prevent water flowing down the drain hose.
• The end of the drain hose has been pushed too far down the standpipe, the
‘U’ bracket should be fitted 100 mm from the end of the drain hose.
The machine does not drain or spin • The Pump filter is blocked.
- (error lights flashing).
• The drain hose is kinked (see “Installation”).
• New Installation - The blanking cap or spigot has not been removed if
connected under a sink.
• The drain hose or sink trap is blocked.
The machine does not spin.
• The Spin Speed is set to “ ” position.
The machine does not drain or spin • The ‘EASY IRON’ option is enabled, or the ‘BABY’ program has been selected, at the
- ‘EASY IRON’ light flashes.
end of the program the machine drum will rotate slowly. To complete the wash cycle
press the ‘START/PAUSE’ or the ‘EASY IRON’ buttons (see Wash Cycles & Options).
• The ‘SILK’ program is selected, at the end of the program it requires the drain
phase to be started. To complete the program press either the ‘START/PAUSE’
or ‘EASY IRON’ buttons (see Wash Cycles & Options).
The programme takes too long.
• Programme times will vary due to water pressure, the incoming water
temperature and if the wash load goes out of balance. This will increase the
programme time accordingly (see ‘The machine wont spin properly’ below)
- (Most Common Cause!)
The machine vibrates a lot during
the spin cycle.
• The feet have not been adjusted, enabling the machine to rock.
• New Installation - Either the Transit Bolts including the plastic spacers, or the
Polystyrene Packaging have not been removed when installing the machine.
• The machine is trapped between cabinets and/or walls.
• The load is in a slight out of balance condition and machine is spinning, but at
a lower speed.
• There will always be some motor, pump and drum noise during spin.
The machine is noisy.
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The machine wont spin properly.
• Out of Balance detected when attempting to go into a spin cycle - If this
happens the machine will continue to try to repeat the distribution of the load
required before the machine will go into higher spin speeds - This will increase
the programme time accordingly. This is a safety feature to prevent damage.
Out of Balance can be caused by washing a single heavy item (eg duvet, quilt,
etc). - Try the programme again using a different load.
EN
The machine leaks from the
dispenser.
• The dispenser drawer is blocked with detergent and requires cleaning.
• The water pressure is too high and requires turning down - turn down the tap
on the water supply pipe slightly and try again.
• The machine is tilting forwards - It must be level when in its final position.
The machine leaks (other than
dispenser).
• The fill hose is loose, check both the cabinet and tap ends.
• The fill hose is tight but still leaks, if so replace the rubber washers, or the fill
hose is missing the rubber washer.
• The drain hose is not fixed in properly.
The Phase in Progress indicator
lights flash rapidly at the same
time as the ON/OFF indicator light.
• Switch off the machine and unplug it, wait for approximately 1 minute and then
switch back on again. If the problem persists contact Technical Assistance
Centre.
The machine smells.
• The machine requires a service wash. Run a 90 degree wash cycle with
detergent and no laundry.
The machine door cannot be
opened.
• The door will not open until the door lock indicator light goes out shortly after
the program has finished.
• If there is no power to the machine you need to perform the manual unlocking
procedure (see Precautions & Tips).
Door Seal damaged at the bottom.
• The door seal has drainage holes at the bottom - This is normal.
• The water level is correct if it can be seen at the bottom of the door.
The water level is too low when
the machine is washing.
The machine just ‘beeps’ when a
programme or option is selected
(Child Lock Symbol is lit).
• Deactivate the Child Lock feature by pressing and holding in the ‘CHILD
LOCK’ button for 2 seconds.
Clothes are coming out too wet on
‘Steam Refresh’ cycle.
• Only dry items are to be used for this program. The program refreshes
garments by removing bad odours and relaxing the fibres, also making items
easier to iron if required.
There is too much foam.
• The detergent is not suitable for machine washing (it should display the text
‘for washing machines’ or ‘hand and machine wash’ or the like).
• Too much detergent was used - less detergent is required in soft water.
After completing the programme,
or before starting a programme,
the machine has turned itself off
(no lights).
• To comply with new energy saving regulations the machine is fitted with an
automatic standby system. Press ‘ON/OFF’ button for 3 seconds to activate
the machine, it can then either be switched off or a new programme selected.
General.
• Your washing machine contains sensors that monitor progress during the wash
cycle (eg: Water Levels, Temperatures, Out of Balance loads, Wash time/progress).
Normally, if your machine successfully completes the cycle, there is unlikely to
be anything wrong!
Remember, you will be charged for a service call for problems caused by incorrect installation, as listed above.
Not emptying contents from pockets may cause pump or drain blockages, or may damage the machine.
Do not wash items which do not have a wash label, or wash items that are not intended as machine washable.
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Assistance
Guarantee
EN
12 Months Parts and Labour Guarantee
Your appliance has the benefit of our manufacturer’s guarantee, which covers the cost of breakdown
repairs for twelve months from the date of purchase.
This gives you the reassurance that if, within that time, your appliance is proven to be defective
because of either workmanship or materials, we will, at our discretion, either repair or replace the
appliance at no cost to you.
This guarantee is subject to the following conditions:
-
The appliance has been installed and operated correctly and in accordance with our
operating and maintenance instructions.
-
-
-
The appliance is used only on the electricity or gas supply printed on the rating plate.
The appliance has been used for normal domestic purposes only.
The appliance has not been altered, serviced, maintained, dismantled, or otherwise
interfered with by any person not authorised by us.
-
-
-
Any repair work must be undertaken by us or our appointed agent.
Any parts removed during repair work or any appliance that is replaced become our property.
The appliance is used in the United Kingdom or Republic of Ireland.
The guarantee does not cover:
-
Damage resulting from transportation, improper use, neglect or interference or as a result
of improper installation.
-
-
Replacement of any consumable item or accessory . These include but are not limited to: plugs,
cables, batteries, light bulbs, fluorescent tubes and starters, covers and filters.
Replacement of any removable parts made of glass or plastic.
THIS GUARANTEE WILL NOT APPLY IF THE APPLIANCE HAS BEEN USED IN COMMERCIAL OR NON-
DOMESTIC PREMISES.
5 Year Parts Guarantee
Hotpoint also offers you a free 5 year parts guarantee. This additional guarantee is conditional on you
registering your appliance with us and the parts being fitted by one of our authorised engineers. There
will be a charge for our engineer’s time. To activate the extra parts warranty on your appliance, simply
call our registration line on 08448 24 24 24 (ROI 01 230 0800).
Extended Guarantees
We offer a selection of repair protection plans that enable you to fully cover yourself against the expense
of repair bills for the life of your policy. To find the ideal plan for you please call our advice line on
08448 226 226 (Republic of Ireland 01 230 0233).
Free Helpdesk Service
We have a dedicated team who can provide free advice and assistance with your appliance if you
experience any technical difficulties within the first 90 days of ownership. Simply call our Hotpoint
Service Hotline on 08448 224 224 (Republic of Ireland 0818 313 413) for telephone assistance, or,
where necessary, to arrange for an engineer to call. If we cannot resolve the technical problem we will
replace your machine or, if you prefer, give you your money back.
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195084912.01
05/2010
-
Xerox Fabriano
After Sales Service
EN
No one is better placed to care for your Hotpoint appliance during the course of its working life than
us - the manufacturer.
Essential Contact Information
Hotpoint Service
We are the largest service team in Europe offering you access to 400 skilled telephone advisors and
1000 fully qualified engineers on call to ensure you receive fast, reliable, local service.
UK: 08448 224 224
Republic of Ireland: 0818 313 413
Please note: Our advisors will require the following information:
Model number:
Serial number:
Parts and Accessories
We supply a full range of genuine replacement parts as well as accessory products that protect and
hygienically clean your appliance to keep it looking good and functioning efficiently throughout its life.
UK: 08448 225 225
Republic of Ireland: 0818 313 413
Appliance Registration
We want to give you additional benefits of Hotpoint ownership. To activate your free 5 year parts
guarantee you must register your appliance with us.
UK: 08448 24 24 24
Republic of Ireland: 01 230 0800
Indesit Company UK Ltd. Morley Way, Peterborough, PE2 9JB
Indesit Company Unit 49 Airways Industrial Estate,Dublin 17
Recycling & Disposal Information
As part of Hotpoint’s continued commitment to helping the environment, Hotpoint reserves the right
to use quality, recycled components to keep down customer costs and minimise material wastage.
Please dispose of packaging and old appliances carefully. To minimise the risk of injury to children,
remove the door, plug and cut the mains cable off flush with the appliance. Dispose of these parts
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