Safety Information
When used properly your appliance is completely safe but as
with any electrical product there are certain precautions that
must be observed.
PLEASE READ THE PRECAUTIONS BELOW BEFORE USING YOUR
APPLIANCE.
EW11E/L/C/P Cooker
Installation & User Instructions
Retention of this instruction leaflet:
Always
This instruction leaflet must be kept handy for reference as it contains
important details on the safe and proper use of the appliance.
If you sell or pass the appliance to someone else, or move house and
leave it behind, make sure this leaflet is also provided so that the new
owner can become familiar with the appliance and safety warnings.
G
Remove all packing from the appliance before switching on for
the first time.
G
G
Understand the controls prior to using the appliance.
Keep children away from the appliance when cooking as the sur-
faces will get extremely hot during and after use.
Turn controls off when not in use.
Stand back when opening an oven door to allow any build up of
steam or heat to disperse.
Always use dry good quality oven gloves when removing items
from the oven/grill.
Always place pans centrally over the hotplate making sure handles
are kept away from the edge of the hob and cannot become heat-
ed by other hotplates or pans.
Always take care to avoid heat or steam burns when operating the
controls.
Always turn off the electricity supply at the wall switch and allow
the appliance to cool before cleaning (or changing an oven lamp if
fitted).
Always make sure the shelves are in the correct position before
switching on the oven or grill.
Always keep the oven/grill door closed when the appliance is not in
use.
Always keep the appliance clean as a build up of grease or fat from
cooking can cause a fire.
Always follow the basic principles of food handling and hygiene to
prevent the possibility of bacterial growth.
Always keep ventilation slots clear of obstructions.
Always refer servicing to a qualified appliance service engineer.
Always take care when removing items from the grill compartment
when the lower oven is in use as the contents will be hot
Always turn off the electricity supply to the appliance at the wall
switch should any glass panel (if fitted) crack or shatter and then
DO NOT USE THE APPLIANCE until repaired.
G
G
Before you operate your new Hotpoint
Cooker
G
G
Please read these instructions fully.
Ensure the cooker is installed by a qualified electrician following
the instructions below.
G
G
When the cooker is first used an odour may be emitted, this will
cease after a period of use.
When first using the cooker ensure that the room is well ventilated
(e.g. open a window or use an extractor fan) and that persons who
may be sensitive to the odour avoid any fumes. It is suggested that
any pets be removed from the room until the smell has ceased. This
odour is due to temporary finish on oven liners and elements and
also any moisture absorbed by the insulation.
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Installation
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WARNING – THIS APPLIANCE MUST BE EARTHED.
Your cooker should have been checked to ensure
that the voltage corresponds with your supply
voltage, this is stated on the rating plate, which is
situated on the rear panel. The cooker must be
connected by a competent person eg, NICEIC reg-
istered contractor to suitable double-pole control
unit with a minimum rating of 32A and a mini-
mum contact clearance of 3mm, which should be
fitted adjacent to the cooker, in accordance with
IEE regulations.
G
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During use, the oven becomes hot. Care should be taken to avoid
touching heating elements inside the oven.
Never
The power supply cable should conform to
B.S.6004 with a conductor size of 6mm2 mini-
mum.
G
G
Never stare at Halogen heating units
Never leave children unsupervised where a cooking appliance is
installed as all surfaces will be hot during and after its use.
Never allow anyone to sit or stand on any part of the appliance.
Never store items above the appliance that children may attempt to
reach.
G
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The control unit should be easily accessible in the
event of an emergency, but must be within 2
metres of and not directly above an appliance.
This appliance conforms to EN 55014 regarding
suppression of radio and television interference.
Access to the mains terminals is gained by remov-
ing the rear access cover.
The mains cable must pass through the cable
clamp adjacent to the terminal block. Sufficient
cable should be used to allow the cooker to be
pulled out for servicing.
G
Never leave anything on the hob surface when unattended and not
in use.
Never remove the oven shelves whilst the oven is hot.
Never heat up unopened food containers as pressure can build up
causing the container to burst.
Never store chemicals/food stuffs or pressurised containers in or on
the appliance, or in cabinets immediately above or next to the
appliance.
Never place flammable or plastic items on or near the hob.
Never fill a deep fat frying pan more than 1/3 full of oil, or use a lid.
DO NOT LEAVE DEEP FAT FRYING PANS UNATTENDED WHILE
COOKING.
Never use the appliance as a room heater.
Never use the grill to warm plates.
Never dry any items on either the hob or oven doors.
Never install the appliance next to curtains or other soft furnishings.
Never operate the grill with the grill door closed as this will cause
the appliance to over heat.
Never mount the cooker on a platform.
Never use steam cleaners.
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Ensure that the mains cable is routed away from
any brackets affixed to the rear panel and is not
trapped to the rear wall when pushing the cook-
er into position between cabinets.
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Siting the Cooker
The cooker is designed to fit between kitchen
cabinets spaced 500mm apart. The space either
side need only be sufficient to allow withdrawal
of the cooker for servicing. It can be used with
cabinets one side or both as well as in an angled
corner setting. It can also be used free-standing.
G
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This cooker is a type X appliance, as such adjacent
side walls which project above hob level, must
not be nearer to the cooker than 150mm and
should be protected by heat resistant material.
Any overhanging surface or cooker hood should
not be nearer than 650mm.
SAFETY ADVICE IN CASE OF A CHIP-PAN FIRE
In the event of a chip pan fire or any other pan fire.
1. TURN OFF THE COOKER APPLIANCE AT THE WALL SWITCH.
2. COVER THE PAN WITH A FIRE BLANKET OR DAMP CLOTH, this will
smother the flames and extinguish the fire.
3. LEAVE THE PAN TO COOL FOR AT LEAST 60 MINUTES BEFORE MOV-
ING IT. Injuries are often caused by picking up a hot pan and rush-
ing outside with it.
NEVER USE A FIRE EXTINGUISHER TO PUT OUT A PAN FIRE as the
force of the extinguisher is likely to tip the pan over.
Never use water to extinguish oil or fat fires.
The height of the cooker can be adjusted by
means of adjustable feet in the plinth (900mm -
915mm). Adjust the feet by tilting the cooker
from the side.
Then install the product into position.
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Preheat the grill at setting 5 for approximately five
minutes. The pilot light will illuminate to show the
grill is switched on. The grill pan is placed on the
shelf and should be correctly positioned under
the grill element. Leave the control at 5 for toast,
sealing and fast cooking of foods.
For thicker foods requiring longer cooking, turn
the switch to a lower setting after the initial seal-
ing on both sides at setting 5.The thicker the food
the lower the control should be set.
Choice Of Utensils
Every Electric Hob deserves the right choice of utensils. We
Setting the grill
recommend for optimum performance the use of good
quality utensils.
PANS SHOULD
NOT:
Always ꢀ
G Use good quality flat
based cookware on
all electric heat
sources.
Never ✗
G Use gauze, metal pan
diffusers, asbestos
mats and stands e.g.
Wok stands – they can
cause overheating.
ALWAYS have the door open when grilling. If the
door is closed when the oven/grill control is
switched on then the oven will operate.
Note:
G Ensure pans have
clean, dry bases
before use.
Be concave
(bowed in)
G Use utensils with skirts
or rims e.g. buckets
and some kettles.
Note:
Remember to switch off the control at the end of
cooking.
G Ensure pans match
G Use badly dented or
distorted
Guide to grilling successfully:
size of heating area.
1. Position rod shelf as recommended in chart for food being cooked.
2. Preheat the grill for approximately 5 minutes.
3. Place the grill pan on the rod shelf, ensuring it is positioned
centrally under the grill element.
pans.
G Remember good
quality pans retain
heat well, so general-
ly only a low or medi-
um heat is necessary.
Be convex
(bowed out)
G Leave an element
switched on when not
cooking.
Shelf Position
from Base of
Oven
Grill
Setting
Approx. Cooking
Time
Food
Toasting
of Bread
Products
Small cuts of
meat,sausages,
bacon
G Cook food directly on
G Ensure pan handles
are positioned safely
and away from heat
sources.
the hotplate.
3-10mins depending
on type of food
5
4
5
G Drag or slide utensils
Be rimmed
across the hob surface.
G Lift pans, do not drag.
4 or 5
15-20mins.
G Place large preserving
pans or fish kettles
G Use pan lids except
across two hotplates.
Chops, etc.
Gammon
steaks
20-30mins depend-
ing on thickness
when frying.
3 - 5
3
4
G Place plastic vessels or
G Deal with spillage
immediately but with
care.
Be deeply
ridged
utensils on a hot hob.
Fish: whole
fillets
10-20mins.
(in base of pan)
4 or 5
fingers
G Use the hob as an area
for storage
Pre-cooked
potato
products
4
3 - 5
3
15-20mins.
Always place pans
centrally on the
hotplate
But essentially
Flat
10-12mins. depend-
ing on size
Pizzas
4 or 5
Browning of
food.
e.g.cauliflower
cheese
4
5
5-7mins.
Grill
CAUTION – ACCESSIBLE PARTS WILL BECOME
HOT WHEN THE GRILL IS IN USE. CHILDREN
SHOULD BE KEPT AWAY.
Always preheat the grill for 5 minutes, on setting required for cooking.
GRILLING CANNOT BE UNDERTAKEN WITH THE
OVEN/GRILL DOOR CLOSED.
Temperature Conversion Chart
Open the Oven door fully.
Top
Convection
Oven
Main
Convection
Oven
Main Fan
Oven
The oven/grill control is designed to operate
either the oven or grill depending on the
position of the oven door. With the door fully
open, as shown, the door switch enables the
grill to operate.
With the oven door in the grilling position,
heating of the grill is achieved by turning the
control clockwise to the desired‘grill setting’on
the control panel, as described under ‘setting
the Grill’.
Door in
Grilling
position
˚F
Gas Mark
1
/
250
275
120
110
130
140
150
170
100
120
130
140
160
2
140
1
2
3
4
5
6
7
8
9
300
325
150
160
180
190
Never: line the grill/meat pan with aluminium
foil.
Grill Pan Handle
The grill pan handle is detachable so that the
pan may also be used in the oven as a meat
pan. To fit the handle to the pan:–
350
375
400
425
450
180
190
210
220
-
170
180
200
210
220
200
220
-
Tilt the handle over the recess adjacent to the
bracket.
475
-
Slide it towards the centre of the pan, up to the
‘stop’ position.
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Oven
Temperature Chart Baking
Oven Control
The oven/grill control is designed to oper-
ate either the oven or the grill, depending
on the position of the oven door. With the
door in the closed position, the door
switch enables the oven to operate.
Position in
Pre-
Heat
Food
Temperature & Time
oven
Yes
220/230˚C approx 10-15mins
190/200˚C approx 20-25mins
Runners 1 & 4
Runners 1 & 4
Scones
Small Cakes Yes
With the oven door closed, heating of the
oven is achieved by turning the control clock-
wise to the required ‘oven temperature’ scale
on the control panel, as recommended in the
temperature charts. The pilot light will imme-
diately come on and go off during cooking as
the thermostat maintains the correct temper-
ature.
Victoria
Yes
180/190˚C 61/2" - 7" tins 20mins
8" - 81/2" tins 30mins
Runners 1 & 4
Sandwich
Sponge
Sandwich
(fatless)
Runners 1 & 4
Yes
190/200˚C 7" tins 15-20mins
Swiss Roll
200/210˚C approx 10-15mins
160/170˚C 61/2"-7"tins 11/4-11/2 hr
8" - 9" tins 2-21/2 hr
Runner 4
Runner 3
Yes
Yes
Semi-rich
Cakes (large)
At the end of the cooking period there may
be a momentary puff of steam when the oven
door is opened.This will disperse in a few sec-
onds and is perfectly normal characteristics of
an oven with a good door seal.
Note:
Note:
Christmas
Cake
140/150˚C depending on size
and richness of mixture
Runner 3
Yes
Shortcrust
Pastry
Yes
200/210˚C depending on use Runners 2 & 5
Remember to switch off the oven control
after cooking is finished. If the door of the
oven is left open for long periods of time with
the control switched On, then the grill ele-
ment will become hot.
The correct positioning of food is indicated
on the temperature charts.
Runners 2 & 5
Runner 5
Yes 220˚C approx - depending on use
Puff Pastry
Yorkshire
Pudding
210/220˚C 45-50mins
Yes
Individual
Yorkshire Yes
210/220˚C approx 20-25mins
150/160˚C approx 2 - 21/2 hrs
150/160˚C approx 45-55mins
Runner 5
Runner 2
Runner 2
Puddings
Milk
Pudding
Yes
Oven Cookery Notes
Baked Egg
Yes
The oven temperature charts’ are a guide only, giving approximate
cooking temperatures and times. To suit personal taste and require-
ments, it may be necessary to increase or decrease temperatures by
10˚C.
Custard
Bread
230˚C 50-60mins reducing to
230˚C 45-50mins 210/230˚C
after 10mins
100/110˚C Large 31/2 - 41/2hrs
Small 21/2 - 3hrs
-full oven
Runners 1 & 4
Runner 1
Yes
To prepare meat for roasting in your electric oven.
- single loaf
Wipe the joint,dry well with a clean cloth,kitchen tissue,etc.,and weigh
it. Meat which has been stored in a refrigerator, should be allowed to
come to room temperature for approximately 30 minutes before cook-
ing. Always completely thaw frozen meat before cooking. Beef, lamb
and mutton may be lightly floured, but pork should have the rind
scored, brushed over lightly with olive oil, and sprinkled with salt – for
crisp crackling.
Meringues
Yes
Note: Always refer to cookery notes before using oven. If soft tub
margarine is used for cake making we would recommend using the
all in one method and to reduce the temperature by 10˚C.
Temperatures recommended in this chart refer to cakes made with
block margarine or butter only.
Place joint in meat pan (small joints weighing less than 1.5kg (3lbs)
should be roasted in a smaller pan/meat tin, or they may be ‘pot roast-
ed’ – a small joint in a large meat pan causes unnecessary oven splash-
ing). Additional fat should not be used, except for veal, very lean meat,
poultry, which can either be ‘larded’ with fat bacon, or brushed over
very sparingly with melted fat/cooking oil. When potatoes are roasted
round the joint, they only require to be coated in melted fat/cooking oil.
It is not necessary to baste, when roasting in an electric oven, and liq-
uid/stock should not be added to the meat pan.
Temperature Chart Meat
Pre-
Position in
Oven
Food
Temperature & Time
Heat
190/200˚C approx 25-30mins
per 450g (1lb) + 25mins extra
Yes
Yes
Yes
Yes
Beef
190/200˚C approx 25-30mins
per 450g (1lb) + 25mins extra
Lamb
Temperature and Time
In Meat pan
on
runner 2
190/200˚C approx 30-35mins
per 450g (1lb) + 30mins extra
Pork
Veal
The secret of succulent, tender meat, is not to roast quickly at too high a
temperature. Best results are obtained when roasting is carried out at low
temperatures.When a lower temperature is used, joint loses less weight, is
more tender (too high a temperature causes meat to be tough and dry),
and the splashing of fat onto oven interior is reduced. When a complete
meal is being cooked in the oven, cooking time may need to be increased,
and temperature may need to be raised for approximately the last 30 min-
utes of the cooking period (for instance when cooking Yorkshire pudding
to serve with roast beef). Never use meat pans larger than 390 x 300mm
(15”x12”) and baking trays no larger than 330x255mm (13”x10”), these
should be positioned centrally on the oven shelf. Food should not be
placed directly on the floor of the oven.To avoid unnecessary cleaning, rod
shelves which are not in use, should be removed from the oven.
The times and temperature suggested should be used as a guide but may
vary according to:–
190/200˚C approx 25-35mins
per 450g (1lb) + 30mins extra
Poultry
/Game
190/200˚C approx 18-20mins
per 450g (1lb) + 20mins extra
Yes
Yes
Yes
up to 5.5kg (12lb) allow 22mins
per 450g (1lb) at 190˚C
e.g. 5kg (11lb) = 242 mins
In a suitable
tin on
runner 1
Turkey
over 5.5kg (12lb) allow 16mins
per 450g (1lb) at 180˚C
e.g. 10kg (22lb) = 352mins
Casseroles
/Stews
140/160˚C according to
quantity
1. Whether you prefer meat rare, medium or well done.
2. The size and shape of your joint.
runner 3
a) A short thick joint requires a longer cooking period than a long
thin joint.
b) A small joint under 1.5kg (3lbs) takes longer per 450g (1lb) than a
large one, whereas a large joint over 3kg (6lbs) will cook in the
If using aluminium foil:-
1) Remember it is important to increase the cooking time by one
third.
2) Never allow foil to touch sides of ovens.
3) Never cover oven interior with foil.
4) Never cover oven shelves with foil.
time given for ‘minutes’ per 450g (1lb) without the ‘minutes
’
over
added.
c) Boned/rolled and stuffed joints take longer to cook through than
those with a bone. (The weight of stuffing should be added to the
oven ready weight meat/poultry to calculate roasting times.)
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Cooking Results Not Satisfactory?
Care and Cleaning
TURN OFF THE MAIN COOKER WALL SWITCH BEFORE CLEANING.
Problem
Check
BEFORE SWITCHING ON AGAIN, ENSURE THAT ALL CONTROLS ARE Grilling uneven cook-
Ensure that the grill pan is positioned cen-
trally below the grill element.
IN THE OFF POSITION.
ing front to back.
NEVER USE BIOLOGICAL WASHING POWDER, HARSH ABRASIVES,
SCOURING PADS, AEROSOL CLEANERS OR OVEN CHEMICAL CLEAN-
ERS OF ANY KIND, UNLESS SPECIFIED BELOW.
Ensure the grill is not set to too high a tem-
perature.
Fat splattering.
Ensure that the oven shelves are level by
using a spirit level on the rod shelf and
adjusting, using suitable packing,
e.g. wood, under the feet of the appliance.
This should be checked on both left to right
and front to back.
Oven Baking
Uneven rising of
cakes.
The cleaning of sealed hotplates should be done when
they are cold, using a soap filled wire pad, following the
grain of the hotplate. This will ensure that any stubborn,
burnt on spillage’s are removed. Wipe over with a damp
clean cloth, making sure that all the cleaner has been
removed. Finally, turn on hotplate to warm for a few min-
utes, then smear with a little cooking oil to provide a pro-
tective coating, or restorative agent Homecare Four Hob.
The bezels will mellow with use to a burnished gold
colour, a soap filled wire pad will help to keep them
bright, care should be taken not to damage the vitreous
enamel hob surface.
Sealed
Hotplates
The following may cause cakes to sink:
1. Cooking at too high a temperature.
2. Using normal creaming method with soft
margarine.
Sinking of cakes.
Refer to the cooking times and temperatures
given in the oven temperature charts, howev-
er, it may be necessary to increase or
decrease by 10˚C to suit your taste. Do not
use utensils greater that 75mm 3" in height
for roasting.
Over/under cooking
Fast/Slow cooking
Cleaning
Materials
to avoid
1. Plastic or nylon pads / scourers, these may scratch
the surface.
2. Household abrasive powders.
3. Oven chemical cleaners, aerosols and oven pads.
4. Caustic cleaners, these will etch the surface and
attack the metal frame.
Something Wrong?
Before contacting your Hotpoint Service Centre / Installer, check the
problem guide below:
5. Bath and sink cleaners may mark the surface.
The surface of the ‘Stayclean’ oven liners are treated on
the mottled face with a special vitreous enamel which
absorbs cooking soils. At temperatures of 220˚C (425˚F)
or above, the special surface enables these soils to be
slowly destroyed. The higher the temperature the more
effective it is. In most cases normal cooking operation at
this temperature will permit this cleaning operation to
proceed during cooking. However if higher cooking tem-
peratures are not used regularly it may be necessary, to
prevent heavy soiling, to turn the oven control at maxi-
mum setting for a couple of hours.This may be necessary
once a month or once every two or three months
depending on the type and amount of oven cooking.
How
Stayclean
Works
Slight odour or small
amount of smoke
This is normal and should cease after a short
when using the cook- period.
er for the first time.
Cooker does not work
at all
Check that the switch on the control unit is in
the on position.
Check that the temperature has been set in
accordance with the temperature charts. It
may be necessary to increase or decrease the
recommended temperature by up to 10˚C to
suit your taste.
Oven temperature
seems too high or too
low
Check that the temperatures and shelf posi-
tion are as recommended in the temperature
Oven Liners – sides.
It should not normally be necessary to clean the
‘Stayclean’ panels in water. If desirable remove the rod
shelves and the side panels and wash them in warm
soapy water, followed by rinsing in clean water.
Oven does not cook charts.
evenly.
Check that the containers being used in the
oven allow sufficient air flow around them.
Check that the cooker is level.
Hotplates are slow
to boil and will not
simmer.
Check that your pans conform to the recom-
mendations in these instructions.
Meat/Grill
Pan
Remove the grill/meat pan and the wire grid food support,
it is best to wash these items immediately after use to
prevent stains from being burnt on when used again.
Check that the grill pan has been correctly
positioned.
Grilling is uneven.
Control
panel
Wipe with a damp cloth and polish with a dry cloth.
Do not use cream cleaners.
The hob surround can be cleaned with warm
soapy water and a cream cleaner.
Oven Door Wipe over the door outer panel with a cloth wrung out
in warm soapy water, then after wiping with a cloth wrung
out in clear water, dry with a soft clean cloth.
Marks appearing on The sealed hotplates should be cleaned
hotplates.
Can not clean hob /
hotplates.
regularly (Please refer to the Care and
Cleaning section for further information).
Please note that replacement hob cleaning
kits are available from our Parts department,
under part number: 6400001
Do not use scouring pads or abrasive powder which
may scratch the surface.
Take care during cleaning not to damage or distort door
seal. Do not lift the door seal from the oven front frame, if
necessary remove the seal by carefully unhooking the
corner clips. Be sure to replace the oven door seal before
using the appliance.
Grill will not work unless the Grill door is in
the grill position (see Grilling section of this
book).
Grill not working.
Steam and/or condensation may appear from
the vent at the rear of the appliance when
using an oven particularly for foods with a
high water content e.g. frozen chips, roast
chicken etc. This is normal and any excess
should be wiped off.
Remove the rod shelves and grill/meat pan.
Use a fine steel wool soap pad to remove stubborn stains
from the rod shelves, grill/meat pan and the floor of the
oven.
Oven/Grill
Condensation on the
wall at the rear of the
cooker.
compartment
Clean with a cloth wrung out in soapy water. Stubborn
stains can be removed with a cream, paste or liquid clean-
er, or by gently rubbing with liberally soaped, very fine
steel wool pads. Check that the cleaning agent used is
approved by the Vitreous Enamel Development Council.
Vitreous
Enamel Hob
Surround
Steam is a by-product of cooking any food
with a high water content. To help minimise
always:
a) Try to avoid leaving food in the oven to
cool after being cooked.
b) Use a covered container, wherever possible
Steam /
Condensation in the
oven after use.
Note:
We do not recommend the use of decorative covers over
the hot hotplates as these can hold condensation and
cause corrosion.Accidental operation with a cover in place
can cause intense heat. Never place saucepan lids on the
hotplates, as this may cause corrosion.
If you have been through the above list and there is still a
problem. You should identify your Service Agent using the Key
Contacts list and contact your Local Service Office.
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Spare Parts
Hotpoint Service Cover
Please remember your new appliance is a complex piece of equip-
ment.
Satisfaction Guaranteed or Your Money Back
Hotpoint gives you a unique ‘Satisfaction Guaranteed’ promise – valid for 90 days after
you have purchased your Hotpoint product. If there is a technical problem with your
Hotpoint appliance, just call Hotpoint Service (see opposite). If necessary we will arrange
for an engineer to call. If the technical problem is not resolved under this Guarantee,
Hotpoint will replace your appliance or, if you prefer, give you your money back.Your
statutory rights are not affected, and the Guarantee is additional and subject to the terms
of Hotpoint’s Five Year Parts Guarantee.
‘DIY’ repairs or unqualified and untrained service people may put you
in danger, could damage the appliance and might mean you lose
cover under Hotpoint’s Parts Guarantee.
If you do experience a problem with the appliance don’t take any
risks; call in Hotpoint’s own Service Engineer (see Key Contacts).
Our spare parts are designed exclusively to fit only Hotpoint appli-
ances. Do not use them for any other purpose as you may create a
safety hazard.
Hotpoint’s Free Five Year Guarantee
From the moment your appliance is delivered Hotpoint guarantees it for FIVE YEARS.
G In the Five Years all replacement parts are FREE provided that they are fitted by our
own Service Engineer. During the first year our Engineer’s time and labour is also free.
G Our guarantee covers loss of food in our refrigeration and freezer products up to £250
during the first year, subject to verification by one of our engineers.
G After the first year we will charge for our Engineer’s time and labour.
We do, however, operate a range of Service Plans (see below) which, for an annual pay
ment, enables you to cover any repair costs which may be necessary.
G All our service repairs are guaranteed for twelve months in respect of our labour and
any parts fitted.
Disposal of your Product
To minimise the risk of injury to children please dispose of your prod-
uct carefully and safely. Remove all doors and lids. Remove the mains
cable (where fitted) by cutting off flush with the appliance and always
ensure that no plug is left in a condition where it could be connected
to the electricity supply.
To help the environment, Local Authority instructions should be fol-
lowed for the disposal of you product.
G The appliance must be used in the United Kingdom, and must not be tampered with or
taken apart by anyone other than our own Service Engineers.
G You may, however, buy parts which can be safely fitted without specialist knowledge or
equipment. The correct fitting of such parts, provided they are genuine Hotpoint
spares, will not affect your Guarantee. Parts are available from our Hotpoint Spares
Centres.
G Our guarantee does not cover the cost of any repair, or loss of food in refrigeration
products, due to power failure, accidents or misuse. Nor does it cover the cost of any
visits to advise you on the use of your appliance.
Please read thoroughly the instruction book supplied with this appliance.
G If at any time during the Guarantee period we are unable to repair your appliance, we
will refund any repair costs paid to us in the previous twelve months. We will also offer
you a new appliance at a reduced charge instead of a repair.
Key Contacts
Service
Hotpoint has the largest appliance manufacturer’s service
team in Europe, trained specialists directly employed by
us to ensure your complete confidence.
G Our Guarantee is in addition to and does not affect your legal rights.
G Should you need independent advice on your consumer rights, help is available from
your Consumer Advice Centre, Law Centre, Trading Standards Department and Citizens
Advice Bureau.
G All Hotpoint servicing is carried out by our own Service Organisation located through
out the United Kingdom and Eire.
Repair Service
UK: 08709 066 066
Republic of Ireland: 1850 302 200
You will be asked for the following information:-
We will be happy to deal with any problems which you may have.
Hotpoint’s Extended Warranties
Whether you have just one or a number of Hotpoint appliances in your
kitchen, Hotpoint has a range of Service Plans to give you complete peace of mind.
They enable you to extend your one year labour guarantee so that you can have repairs
completed FREE during the membership period.
Name, address and postcode.
Telephone number
Model / Serial number of the appliance
Clear and concise details of the query or fault
Place and Date of purchase
Service Cover
We offer a number of payment methods; cheque, credit card or you can spread the cost
and pay by direct debit (full details can be obtained on Free phone 0800 716356).
This covers you for all repairs during the period of cover, which can be from 1 to 4 years.
Service Cover also includes loss of food, up to the value of £250, in refrigeration appli-
ances. There is also an option of Service Cover with Maintenance at an additional cost.
This includes an annual Electrical and Safety check and replacement of any parts as nec-
essary.
(Please keep the receipt as evidence will be required when the
engineer calls).
Extended Warranty
Kitchen Cover
An annual payment covers you for all repairs for all your Hotpoint appliances which are
less than ten years old. It also covers the cost of loss of food up to £250 in our refrigera-
tion and freezer products. There is also the option of Kitchen Cover with maintenance at
an additional cost. Any additional Hotpoint appliances purchased after you have joined
Hotpoint Kitchen Cover will automatically be included during the annual period of cover
without further charge.
To join: UK 08709 088 088
Republic of Ireland: 1850 502 200
Genuine Parts & Accessories
Mail Order Hotline
UK: 08709 077 077
Appliance Registration
To ensure that you have the opportunity to benefit from any of the above Service
Schemes and other offers you should complete and return immediately the Appliance
Registration Form/Questionnaire supplied with this appliance. Full details and costs of our
Service Schemes, together with an application form, will be sent to you at the end of the
first year of the guarantee.
Republic of Ireland: (01) 842 6836
Annual Safety/Maintenance Checks
Hotpoint strongly recommends that all its appliances are regularly checked for electrical
and mechanical safety, whether or not they are covered by a Service Plan.
Worn door gaskets or hoses may cause a leak on an appliance, which could become dan-
gerous if neglected.
For further product information 08701 50 60 70
All Hotpoint Services are offered as an extra benefit and do not affect your
statutory rights.
Proof of Purchase
For future reference please attach your purchase receipt to this booklet and keep it in a
safe place.
Spares and Accessories
Spares and accessories can be ordered from your local Hotpoint Spares Centre (see oppo-
site), using the order form enclosed.
This appliance conforms to the following EEC
Directives:
NOTE: Our Engineers will use every effort to avoid damage to floor coverings and adja-
cent units when carrying out repairs/service work, but in locations where the Engineer
advises you that it will be impossible to move appliances without risk of damage, he will
only proceed with your approval
Electromagnetic Compatibility
Equipment
Low Voltage
89/336/EEC
73/23/EEC
93/68/EEC
92/31/EEC
that no liability is accepted.
93/68/EEC
General Domestic Appliances Limited, Morley Way,
Peterborough, PE2 9JB
.
PRINTED BY SIMLEX FOUR ASHES, WOLVERHAMPTON.
September 2001 Part No. 4966200031 - 01
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