VoyagerGS 9590 Series
Single-Line Hand Held Laser Scanner
User's Guide
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TABLE OF CONTENTS
Product Overview............................................................................................. 1
Keyboard Wedge (-47)..................................................................................... 9
Components............................................................................................... 13
ii
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TABLE OF CONTENTS
Upgrading the Flash ROM Firmware.................................................................. 22
MS9590.......................................................................................................... 23
MS9591.......................................................................................................... 24
MS9590.......................................................................................................... 25
MS9591.......................................................................................................... 25
Applications and Protocols................................................................................. 26
Troubleshooting Guide....................................................................................... 27
Scanner Pinout Connections.......................................................................... 32
Safety............................................................................................................. 36
iii
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INTRODUCTION
Product Overview
The VoyagerGS 9590 series is part of Honeywell’s extensive Voyager™ branded
hand-held laser scanning product family. The VoyagerGS series is the first
Voyager product to feature trigger scanning in its design. The VoyagerGS
provides an aggressive solution for scanning all standard 1D bar codes in a new
ergonomic form factor that maximizes comfort and reduces fatigue.
Key product features include:
•
•
•
•
•
•
Rapid scan speed of 100 scans per second
Extended depth of field
CodeGate™ data transmission technology
Manual-trigger operation and automatic in-stand detection
Data formatting
Easy configuration with MetroSelect™ bar codes and MetroSet™2
Windows® compatible software
•
•
Optional integration of Checkpoint EAS deactivation antenna
Optional high-density model, MS9591
MODEL
INTERFACE
MS9590 – 14
MS9590 – 47
MS9590 – 106
RS232 - TXD, RXD, RTS, CTS, DTR, DSR
Keyboard Wedge, Stand-Alone Keyboard and RS232 Transmit/Receive
RS485, USB** and RS232 Transmit/Receive
High Density Models
MS9591– 14
MS9591 – 47
MS9591 – 106
RS232 - TXD, RXD, RTS, CTS, DTR, DSR
Keyboard Wedge, Stand-Alone Keyboard and RS232 Transmit/Receive
RS485, USB** and RS232 Transmit/Receive
EAS Equipped Models
MS9590-38-EAS USB* and RS232 Transmit/Receive with EAS
MS9590-40-EAS USB, IBM OEM with EAS
* Scanner model is configurable for Keyboard Emulation Mode or Bi-Directional USB
Serial Emulation Mode. The default setting is Keyboard Emulation Mode.
** Scanner model is configurable for Keyboard Emulation Mode, Bi-Directional USB
Serial Emulation Mode, or IBM OEM. The default setting is Keyboard Emulation Mode.
Applicable for IBM® host applications
1
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INTRODUCTION
Scanner and Accessories
BASIC KIT
Description
Part #
MS9590
or
MS9590 Bar Code Scanner
or
MS9591
MS9591 High-Density Bar Code Scanner
00-02544
00-05150
MetroSelect Single-Line Configuration Guide
VoyagerGS 9590 Series User’s Guide
OPTIONAL ACCESSORIES
Part #
46-00709
46-00885
Description
Flex Stand
Wall Mount
AC to DC Power Transformer- Regulated 5.2VDC @ 1A output.
46-00525
90VAC to 255VAC, United States, Canada and Japan
90VAC to 255VAC, Continental European
90VAC to 255VAC, United Kingdom
90VAC to 255VAC, Australia
46-00526
46-00870
46-00528
46-00529
90VAC to 255VAC, China
Other items may be ordered for the specific protocol being used. To order additional items,
contact information.
2
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INTRODUCTION
Scanner and Accessories
OPTIONAL ACCESSORIES
Description
Part #
Cable Compatibility Warning
Use only MS9590 series compatible product cables from the list below.
Damage may occur to the scanner if incompatible cables are used.
Any damage incurred from incorrect cable usage will void the limited
warranty shown on page 35.
RS232 PowerLink Cable with Built in Power Jack
Black Coiled Cord with Long Strain Relief
53-53000x-3
Keyboard Wedge Cable with Adapter Cable
Black Coiled Cord with Long Strain Relief
53-53802x-N-3
53-53820x-N-3
53-53813x-N-3
53-53809x-N-3
MVC**
Stand-Alone Keyboard Cable
Black Coiled Cord with Long Strain Relief
USB Cable, Locking Plus-Power™ Type A
Black Coiled Cord with Long Strain Relief
USB Cable, Type A
Black Coiled Cord with Long Strain Relief
Voltage Converter Cable
±12VDC to +5.2VDC for RS485 Applications
** Contact a customer service representative for additional information on
the MVC converter cable series and the host connections available.
Applicable for IBM® host applications
The following cables are only for MS9590 models equipped with EAS.
USB Cable, Type A, with EAS Connection Wire
55-55809x-N-E-3
Black Straight Cord with Long Strain Relief
RS232 PowerLink Cable with Built in Power Jack
55-55800x-E-3
and EAS Connection Wire
Black Straight Cord with Long Strain Relief
Other items may be ordered for the specific protocol being used. To order additional items,
contact information.
3
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INTRODUCTION
Cable Installation and Removal
Installation
Important: If the cable is not fully latched, the unit can power intermittently.
Figure 2. Connecting the Cable
1. Plug the 10-pin RJ45 end of the cable into the 10-pin socket on the scanner.
There will be an audible click when the connector lock engages.
2. Gently pull on the cable strain relief to insure the cable is securely installed.
Removal
Before removing the cable from the scanner, Honeywell recommends that power
to the host system be turned off. If the cable is a PowerLink cable, disconnect
the power supply on the cable.
Figure 3. Releasing the Cable
1. Locate the small dimple on the handle of the unit near the cable connection.
2. Bend an ordinary paperclip into the shape shown above in Figure 3.
3. To release the cable lock, push the end of the paperclip through the rubber
on the handle where the dimple is located.
4. There will be an audible click when the connector lock releases. Pull gently
on the strain-relief of the cable to separate the cable from the scanner.
5
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INTRODUCTION
Labels
Every MS9590 and MS9591 has a serial number label located on the underside
of the scanner head and molded text on the scanner handle. The label and
molded text provide important information such as the unit’s date of manufacture,
serial number, CE and caution information. See Figure 4 for examples of these
items and their location on the scanner.
Figure 4. Molded Text and Serial Number Label
Caution:
To maintain compliance with applicable standards, all circuits connected to the scanner
must meet the requirements for SELV (Safety Extra Low Voltage) according to EN/IEC
60950-1.
To maintain compliance with standard CSA-C22.2 No. 60950-1/UL 60950-1 and norm
EN/IEC 60950-1, the power source should meet applicable performance requirements for
a limited power source.
6
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SCANNER INSTALLATION
RS232 (-14)
1. Turn off the host device.
2. Plug the 10-pin RJ45 end of the
PowerLink cable into the 10-pin
socket on the scanner. There will be
an audible click when the connector
lock engages.
3. Connect the 9-pin D-type connector
of the PowerLink cable to the proper
COM port on the host device.
If the scanner is receiving power from the
host system, skip to step #6.
4. Plug the power supply into the power
jack on the PowerLink cable.
Check the AC in input
requirements of the power
supply to verify the voltage
matches the AC outlet.
The outlet must be located
near the equipment and be
easily accessible.
Figure 5.
5. Connect AC power to the transformer.
6. Turn on the host device.
The scanner is shipped from the factory configured to set of default
conditions. Plugging the scanner into a port on the host system does
not guarantee that the scanned information will be communicated
properly to the host device. The scanner and host device must use the
same communication protocol. Please refer to the MetroSelect Single-
Line Configuration Guide or the help files provided with MetroSet2 for
instructions on changing the scanner’s factory default configuration.
7
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SCANNER INSTALLATION
RS485 (-106)
1. Turn off the host device.
2. Plug the 10-pin RJ45 end of the
MVC cable into the 10-pin socket
on the scanner. There will be an
audible click when the connector
lock engages.
3. Connect the other end of the MVC
cable to the host device.
4. Turn on the host device.
5. The blue LED on the scanner will
turn on, the white LED will flash, and
the scanner will beep once.
6. Scan the bar code below to activate
the RS485 interface.
Figure 6.
³
9
9
9
9
9
5
USB is the default communication protocol for an MS9590-106 and the
MS9591-106. If the recall defaults bar code is scanned after the unit
has been configured for RS485, the scanner will revert to the USB
default communication protocol. The bar code above will need to be
rescanned to return the unit to the RS485 communication protocol.
The scanner is shipped from the factory configured to set of default
conditions. Plugging the scanner into a port on the host system does
not guarantee that the scanned information will be communicated
properly to the host device. The scanner and host device must use the
same communication protocol. Please refer to the MetroSelect Single-
Line Configuration Guide or the help files provided with MetroSet2 for
instructions on changing the scanner’s factory default configuration.
See caution on page 6.
Applicable for IBM® host applications
The type of host connection available on an MVC cable is application dependent.
Contact a customer service representative for additional information on the MVC
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SCANNER INSTALLATION
Keyboard Wedge (-47)
1. Turn off the host device.
2. Plug the 10-pin RJ45 end of the cable
into the 10-pin socket on the scanner.
There will be an audible click when the
connector lock engages.
3. Disconnect the host device's keyboard.
4. Connect the "Y" ends of the cable to
the keyboard and keyboard port on the
host device. If necessary, use the
male/female adapter cable supplied
with the scanner cable to make the
proper connections.
If the scanner is receiving power from the
host system, skip to step #7.
5. Plug the power supply into the power
jack on the PowerLink cable.
Check the AC in input
requirements of the power supply
to verify the voltage matches the
AC outlet. The outlet must be
located near the equipment and
be easily accessible.
Figure 7.
6. Connect AC power to the transformer.
7. Turn on the host device.
The scanner is shipped from the factory configured to set of default
conditions. Plugging the scanner into a port on the host system does not
guarantee that the scanned information will be communicated properly to the
host device. The scanner and host device must use the same communication
protocol. Please refer to the MetroSelect Single-Line Configuration Guide or the
help files provided with MetroSet2 for instructions on changing the scanner’s
factory default configuration.
Powering the MS9590-47 or the MS9591-47 directly from the host device may
cause interference with the operation of the scanner or the host device. Not all
host devices supply the same current through the keyboard port. Contact a
customer service representative for information on available external power
supplies.
See caution on page 6.
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SCANNER INSTALLATION
Stand-Alone Keyboard (-47)
1. Turn off the host system.
2. Plug the 10-pin RJ45 end of the
cable into the 10-pin socket on the
scanner. There will be an audible
click when the connector lock
engages.
3. Plug the other end of the cable into
the host's keyboard port
If the scanner is receiving power from the
host system, skip to step #6.
4. Plug the power supply into the
power jack on the PowerLink cable.
Check the AC in input
requirements of the power
supply to verify the voltage
matches the AC outlet.
The outlet must be located
near the equipment and be
easily accessible.
Figure 8.
5. Connect AC power to the transformer.
6. Turn on the host device.
The scanner is shipped from the factory configured to set of default
conditions. Plugging the scanner into a port on the host system does not
guarantee that the scanned information will be communicated properly to the
host device. The scanner and host device must use the same communication
protocol. Please refer to the MetroSelect Single-Line Configuration Guide or the
help files provided with MetroSet2 for instructions on changing the scanner’s
factory default configuration.
Powering the MS9590-47 or the MS9591-47 directly from the host device may
cause interference with the operation of the scanner or the host device. Not all
host devices supply the same current through the keyboard port. Contact a
customer service representative for information on available external power
supplies.
See caution on page 6.
10
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SCANNER INSTALLATION
USB (-106,-38-EAS, and -40-EAS)
1. Turn off the host system.
2. Plug the 10-pin RJ45 end of the
USB cable into the 10-pin socket
on the scanner. There will be an
audible click when the connector
lock engages.
3. Plug the USB Type A end of the
cable into the host's USB port.
Cables supplied with MS9590-
38-EAS and MS9590-40-EAS
models have additional wires
for Checkpoint device
for additional information on
Checkpoint device connection.
Figure 9.
4. Turn on the host device.
USB is the default communication protocol for the MS9590-106 and the
MS9591-106. Both the -38 interface and the -106 interface scanners have USB
Keyboard Emulation Mode enabled by default when shipped from the factory.
Both the -38 interface and the -106 interface scanners are configurable for
Bi-Directional Serial Emulation mode. IBM OEM support is only available with
the MS9590-106 and the MS9591-106.
Refer to the USB section in the MetroSelect Single-Line Configuration Guide
(PN 00-02544) for USB configuration bar codes.
The scanner is shipped from the factory configured to set of default conditions.
Plugging the scanner into a port on the host system does not guarantee that the
scanned information will be communicated properly to the host device. The
scanner and host device must use the same communication protocol. Please
refer to the MetroSelect Single-Line Configuration Guide or the help files
provided with MetroSet2 for instructions on changing the scanner’s factory
default configuration.
See caution on page 6.
The MS9590-38-EAS and the MS9590-106 meet the requirements for Full Speed USB
hardware. These interfaces also support all emulation types previously supported in Low
Speed USB scanners.
11
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SCANNER INSTALLATION
Additional Settings for EAS Equipped Models
All MS9590 models equipped with EAS capabilities have an EAS designation in
their model numbers (example: MS9590-38-EAS). The cable supplied with these
units will have additional wires for Checkpoint Device connections.
Figure 10. EAS Cable Samples
SW1 and SW2 are the switch banks inside the Checkpoint Device that set the
deactivation range. The following is a list of Checkpoint recommended switch
bank settings.
Checkpoint Recommended Switch Bank Settings
SW1
Switches 1, 4, 5, and 6
Switches 2 and 3
SW2
Switches 1, 4, 5, and 6
Switches 2 and 3
ON
ON
OFF
OFF
Figure 11 shows the location of the
EAS deactivation area.
It is important to pass the entire tag
through this area to deactivate the
security tag.
Figure 11. EAS Deactivation Area
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STANDS
Flex Stand Components (PN 46-00709)
Item
A
Item Description
Qty.
Cradle Coupler
Cradle
1
1
1
2
1
B
C
Flexible Shaft
Screw Cap
Stand Base
D
E
¼" - 20 x ⅜" Flat Head Phillips Screw, 100° Undercut with
Nylok
F
2
G
H
J
#8 Round Head Wood Screw
M3 -.5 x 20 mm, Pan Head Phillips Screw
M3 Flat Washer
2
1
1
1
1
K
L
M3 Split Lock Washer
Flexible Shaft Cover
Figure 12. Stand Components
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STANDS
Optional Flex Stand Fixed Mount (PN 46-00709)
1. In the kit, two #8 wood screws have been
provided for fixed mount applications.
2. When choosing the stand location, make
sure to consider the front orientation of the
3. On a centerline, drill two #39 pilot holes in
the countertop spaced 125 mm (4.92") apart.
The stand base can be used as a guide for
the spacing of the pilot holes.
4. Secure the stand base to the countertop with
the two #8 wood screws provided.
Figure 14.
Figure 15. Stand Base Hole Pattern (Not to Scale)
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STANDS
Optional Wall/Tabletop Stand Fixed Mount (PN 46-00885)
1. Drill two #39 pilot holes in the wall spaced 39 mm (1.54") apart on a
horizontal centerline.
2. Install one #8 wood screw in each of the pilot holes, leaving a space
between the head of the screw and the wall surface.
4. Match the "A" slots on the stand to the heads of the installed wood
screws.
5. Slide the stand over the screw heads and down to lock the stand in place.
Figure 16.
Figure 17
Cradle Angle Warning
Figure 18. Cradle Angle Warning
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SCANNER OPERATION
Default Modes of Operation
There are two default modes of operation available with the MS9590 series.
1. In-Stand, Automatic Activation Mode
•
•
The laser is activated upon object detection in the IR activation area.
Bar code data is automatically decoded and transmitted.
2. Out-of-Stand, Manual Activation Mode
•
•
The trigger (CodeGate) activates the laser.
Bar code data is scanned and transmitted while the trigger is held down.
Scanning with the Manual Activation Mode
1. Aim the scanner at the bar code.
2. Pull and hold down the trigger to
turn on the laser, scan, and transmit
the bar code.
3. The scanner will beep and flash the
white LED once to indicate a
successful scan and transmission.
Figure 19.
Maintenance
Smudges and dirt on the unit's window can interfere with the unit's performance.
If the window requires cleaning, use only a mild glass cleaner containing no
ammonia. When cleaning the window, spray the cleaner onto a lint free, non-
abrasive cleaning cloth then gently wipe the window clean.
If the unit's case requires cleaning, use a mild cleaning agent that does not
contain strong oxidizing chemicals. Strong cleaning agents may discolor or
damage the unit's exterior.
17
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INDICATORS
Audible
During operation, the scanner provides audible feedback that indicates the status
of the scanner and latest scan. Eight settings are available for the tone of the
beep (normal, six alternate tones and no tone). To change the beeper tone, refer
to the MetroSelect Single-Line Configuration Guide or MetroSet2’s help files.
One Beep
When the scanner first receives power, the blue LED will turn on, the white
LED will flash, and the scanner will beep once. The scanner is ready to scan.
When the scanner successfully reads a bar code, the white LED will flash and
the scanner will beep once.
Three Beeps
During Operation
When entering the configuration mode, the white LED will flash while the
scanner simultaneously beeps three times.
When exiting the configuration mode, the scanner will beep three times and
the white LED will stop blinking.
Three beeps can also indicate a communication timeout during normal
scanning mode if the scanner is configured to give this indication.
During Start-up
Three Beeps
When using the single-code-configuration method, the scanner will sound a
3-combination tone (a single beep then a short pause followed by, a high tone,
and a low tone). This beep sequence signals that the single configuration bar
code has successfully configured the scanner.
Razzberry Tone
When in configuration mode, a short razzberry tone will sound if an invalid bar
code is scanned.
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INDICATORS
Visual
Each MS9590 series scanner has three
LED indicators (blue, white, and yellow)
located on the head of the scanner.
When the scanner is in operation, the
flashing, or stationary activity of the
LEDs indicates the status of the scanner
and the current scan.
Figure 20. LED Configuration
All LEDs are Off
The LEDs will not be illuminated if the scanner is not receiving power from the
host or transformer.
The scanner is in manual activation mode.
Steady Yellow
The scanner is in automatic scanning mode.
Steady Blue
When the laser is active, the blue LED is illuminated. The blue LED will remain
illuminated until the laser is deactivated (default mode only).
Steady Blue and Single White Flash
When the scanner successfully reads a bar code, the white LED will flash and
the scanner will beep once.
After a successful scan, the scanner transmits the data to the host
device. Some communication modes require that the host inform the
scanner when data is ready to be received. If the host is not ready to
accept the information, the scanner's white LED will remain on until the
data can be transmitted.
Alternating Flashing of Blue and White
During Operation
This indicates the scanner is in configuration mode.
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INDICATORS
Failure Modes
One Razzberry Tone – On Power Up
This indicates the scanner has experienced a flipper/motor failure.
Return the scanner for repair to an authorized service center.
Three Beeps – On Power Up
If the scanner beeps three times on power up, verify the host and scanner are
set to the same communication protocol.
If the host and the scanner's communication protocol match, then, the
non-volatile memory (NovRAM) that holds the scanner's configuration may have
failed. Try to reconfigure the scanner. If the scanner does not respond after
reconfiguring, return the scanner for repair to an authorized service center.
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CONFIGURATION MODES
The MS9590 series scanners have three modes of configuration.
•
•
•
Bar Codes
Configure the 9590 by scanning the bar codes included in the MetroSelect
Configuration Guide shipped with the scanner.
MetroSet2
This user-friendly Windows-based configuration program allows you to
simply ‘point-and-click’ at the desired scanner options. This program is
Serial Programming
This mode of configuration is ideal for OEM applications. This mode gives
the end-user the ability to send a series of commands using the serial port of
the host system. The commands are equivalent to the numerical values of
the bar codes located in the MetroSelect Configuration Guide.
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UPGRADING THE FLASH ROM FIRMWARE
The MS9590 and the MS9591 are part of Honeywell’s line of scanners with flash
upgradeable firmware. The upgrade process requires a new firmware file
supplied to the customer by a customer service representative and MetroSet2
software. A personal computer running Windows 95 or greater with an
available RS232 serial or USB port is also required to complete the upgrade.
PowerLink Cable #54-54014 is required when using RS232 for the
upgrade process. This cable can be ordered from Honeywell. Do not
use the standard cable supplied with keyboard wedge or RS485
scanner interface kits. If using USB for the upgrade process, the
standard USB Type A cable provided with the scanner can be used.
Warning!
Do not disconnect the cable or turn off power to the scanner during the
flash upgrade process. Failure to comply with this warning will cause
a critical scanner failure.
To upgrade the firmware in the MS9590 or MS9591:
1. Plug the scanner into a serial communication port on the host system.
2. Start the MetroSet2 software.
3. Click on the plus sign (+) next to POS Scanners to expand the supported
scanner list.
4. Choose the VoyagerGS 9590/9590i Series from the list.
5. Click on the Configure VoyagerGS 9590/9590i Series Scanner button.
6. Choose Flash Utility from the options list located on the left side of the
screen.
7. Click on the Open File button in the Flash Utility window.
8. Locate and open the flash upgrade file supplied.
9. Select the COM port that the scanner is connected to on the host system.
10. Verify the settings listed in the Flash Utility window.
11. Click on the Flash Scanner button to begin the flash upgrade.
12. A message will appear on the screen when the upgrade is complete.
MetroSet2 is available for download, at no additional cost, from
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DEPTH OF FIELD
MS9590
Depth of Field
(In the Field of View)
Bar Code
Element Width
Total
Start
End
(From Scanner Face)
(From Scanner Face)
.127 mm
.15 mm
.19 mm
.26 mm
.33 mm
.48 mm
.66 mm
5.0 mil
83 mm (3.3")
64 mm (2.5")
38 mm (1.5")
32 mm (1.3")
0 mm (0")
108 mm (4.3")
127 mm (5.0")
178 mm (7.0")
254 mm (10.0")
305 mm (12.0")
406 mm (16.0")
445 mm (17.1")
25 mm (1.0")
63 mm (2.5")
5.7 mil
7.5 mil
10.4 mil
13 mil
140 mm (5.5")
222 mm (8.7")
305 mm (12.0")
406 mm (16.0")
433 mm (16.6")
19 mil
0 mm (0")
26 mil
12 mm (0.5")
Figure 21. MS9590 Depth of Field vs. Bar Code Element Width
Specifications are subject to change without notice.
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DEPTH OF FIELD
MS9591
Depth of Field
(In the Field of View)
Bar Code
Element Width
Total
Start
End
(From Scanner Face)
(From Scanner Face)
.10 mm
.12 mm
.13 mm
.19 mm
.26 mm
.33 mm
4.0 mil
25 mm (1.0")
23 mm (0.9")
22 mm (0.9")
20 mm (0.8")
0 mm (0")
45 mm (1.8")
51 mm (2.0")
55 mm (2.2")
64 mm (2.5")
72 mm (2.8")
100 mm (4.0")
20 mm (.8")
28 mm (1.1")
33 mm (1.3")
44 mm (1.7")
72 mm (2.8")
100 mm (4.0")
4.8 mil
5.2 mil
7.5 mil
10.4 mil
13 mil
0 mm (0")
Figure 22. MS9591 Depth of Field vs. Bar Code Element Width
Specifications are subject to change without notice.
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IR ACTIVATION RANGE
The MS9590 series has a built in object detection sensor that instantly turns on
the scanner's laser when an object is presented within the scanner's IR activation
area. Refer to the MetroSelect Single-Line Configuration Guide for information
on configurable IR activation range options.
MS9590
Figure 23. MS9590 IR Activation Areas
MS9591
Figure 24. MS9591 IR Activation Area
Specifications are subject to change without notice.
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APPLICATIONS AND PROTOCOLS
The model number on each scanner includes the scanner number and the
default communication protocol for the scanner.
Version
Identifier
Scanner
Communication Protocol(s)
14
RS232 - TXD, RXD, RTS, CTS, DTR, DSR
MS9590
Or
Keyboard Wedge, Stand-Alone Keyboard and RS232
Transmit/Receive
47
RS485, USB (Bi-Directional Serial Emulation Mode,
Keyboard Emulation Mode or IBM OEM) and RS232
Transmit/Receive
MS9591
(High Density Model)
106
EAS Equipped Models
38-EAS
USB (Bi-Directional Serial Emulation Mode or Keyboard
Emulation Mode) and RS232 Transmit/Receive with EAS
MS9590
40-EAS USB IBM OEM with EAS
The MS9590 Keyboard Wedge Series (-47) is designed for keyboard emulation
only. Many RS232 configurable functions available in other Honeywell scanners
are also available as keyboard wedge functions.
The following items are the most important selectable options specific to the
keyboard wedge interface:
Keyboard Type
•
•
**AT (includes IBM® PS2 models 50, 55, 60, 80)
IBM PS2 (includes models 30, 70, 8556)
Keyboard Country Type
•
•
•
•
•
**USA
Belgian
French
German
Hungarian
•
•
•
•
•
Italian
•
•
•
•
Swiss
Swedish/Finnish
Turkish
Japanese
Russian Cyrillic
Slovenian
Spanish
United Kingdom
Applicable for IBM® host applications
** Indicates a default setting. Refer to the MetroSelect Single-Line
Configuration Guide (PN 00-02544) or MetroSet2’s help files for information
on how to change the default settings.
26
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TROUBLESHOOTING GUIDE
The following guide is for reference purposes only. Contact a customer service
representative to preserve the limited warranty terms.
Symptoms
Possible Causes
Solution
All Interfaces
Check the transformer, the outlet
and power strip. Make sure the
cable is plugged into the unit.
No power is being
supplied to the unit.
The unit has no
LEDs, beep, or
laser.
No power is being
supplied to the unit
from host.
Some host systems cannot supply
enough current to power Voyager.
A power supply may be needed.
The host and scanner
are not set to the
same communication
protocol.
Set the host and scanner to the
same communication protocol.
At power up, the
unit beeps 3 times.
There is a non-volatile
RAM failure.
Contact a service representative.
Contact a service representative.
At power up, the
unit emits a razz
tone and the blue
LED flashes.
The unit has
experienced a
VLD failure.
At power up, the
unit emits a razz
tone and both
LEDs flash.
The unit has
experienced a
flipper/motor failure.
The unit scans,
communicates, and
beeps twice.
The same symbol
timeout is set too short. a longer time.
Adjust the same symbol timeout for
The beeper may be
disabled or no tone
has been selected.
The unit powers up,
but does not beep.
Enable beeper and select a tone.
UPC/EAN, Code 39, interleaved 2
of 5, Code 93, Code 128 and
Codabar are enabled by default.
Verify that the type of bar code
being read has been selected.
The unit is trying to
scan a particular
symbology that is not
enabled.
The unit powers up,
but does not scan
and/or beep.
27
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TROUBLESHOOTING GUIDE
Symptoms
Possible Causes
Solution
The bar code being
scanned does not
satisfy the configured
criteria for character
length lock or minimum The scanner defaults to a minimum
length. of 3 character bar code.
Verify that the bar code being
scanned falls into the configured
criteria.
The unit powers
up, but does not
scan and/or
beep.
The following item is only relevant for RS232 and Serial Emulation USB interfaces.
The unit scans a
The unit is configured
to support some form
of host handshaking
but is not receiving the
signal.
If the unit is setup to support
ACK/NAK, RTS/CTS, XON/XOFF or
D/E, verify that the host cable and
host are supporting the handshaking
properly.
bar code, but
locks up after the
first scan and the
white LED stays
on.
The unit scans,
but the data
transmitted to the host system’s
The unit’s data format
does not match the
Verify that the unit’s data format
matches that required by the host.
Make sure that the unit is connected
to the proper host port.
host is incorrect.
requirements.
Check the print mode. The type of
printer could be the problem.
Change the print settings.
The print quality of the
bar code is suspect.
The aspect ratio of the
bar code is out of
tolerance.
i.e. Change to econo mode or
high speed.
The unit beeps at
some bar codes
but NOT for
The bar code may
have been printed
incorrectly.
others of the
Check if it is a check
digit/character/or border problem.
same bar code
symbology.
The unit is not
configured correctly for
the type of bar code
being scanned.
The minimum symbol
length setting does not
work with the bar code.
Check if the correct minimum
symbol length is set.
The unit scans
the bar code but
there is no data.
The unit’s configuration Make sure the scanner is configured
is not set correctly. for the appropriate mode.
28
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TROUBLESHOOTING GUIDE
Symptoms
The next four items are only relevant for a Keyboard Wedge interface.
Make sure that the proper PC type
Possible Causes
Solution
The unit scans
but the data is
not correct.
AT, PS2 or XT is selected. Verify
the correct country code and data
format is selected. Adjust the inter-
character delay symptom.
The unit’s configuration
is not correct.
Increase the interscan code delay
setting. Adjust whether the F0
break is transmitted.
It may be necessary to try this in
both settings.
The unit is
transmitting each
character twice.
The unit’s configuration
is not correct.
Alpha characters
show as lower
case.
Enable the Caps Lock detect feature
of the scanner to detect whether the
PC is operating in Caps Lock.
The computer is in
Caps Lock mode.
Everything works These characters may
except for a
couple of
characters.
not be supported by
that country’s key look
up table.
Try operating the scanner in Alt
mode.
The following item is only relevant for an RS232 interface.
The unit powers-
up OK and scans The com port at the
OK but does not
communicate
properly to the
host.
Check to make sure that the baud
rate and parity of the scanner and
the communication port match and
that the program is looking for
“RS232” data.
host is not working or
not configured
properly.
The unit powers-
up OK and scans
OK but does not
communicate
properly to the
host.
The cable is not
connected to the
proper com port.
Check to make sure that the unit is
connected to the correct com port
on the host device.
The host is
receiving data
but the data does for the same interface
not look correct.
The scanner and host
may not be configured
Check that the scanner and the host
are configured for the same
interface parameters.
parameters.
Add some inter-character delay to
the transmitted output by using the
MetroSelect Single-Line
Inter-character delay
needs to be added to
the transmitted output.
Characters are
being dropped.
Configuration Guide.
29
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DESIGN SPECIFICATIONS
OPERATIONAL
Visible Laser Diode 650 nm ± 10 nm
Light Source:
Laser Power: 0.809 mW (peak)
Embedded Laser:
Max Power: 10 mW
Wavelength: 650 nm
Pulse Duration: 560 µsec
Depth of Scan Field:
Width of Scan Field:
Scan Speed: 100 scan lines per second
Scan Pattern: Single Scan Line
MS9590 0.127 mm (5.0 mil)
Minimum Bar Width:
MS9591 0.075 mm (3.0 mil)
Infrared Activation:
Autodiscriminates all standard 1D bar codes for others
call a service representative.
Decode Capability:
System Interfaces:
RS232, Keyboard Wedge, Stand-Alone Keyboard,
RS485, USB
Print Contrast: 35% minimum reflectance difference
Number Characters Up to 80 data characters. The maximum number will
Read: vary based on symbology & density.
Beeper Operation: 7 tones or no beep
Blue LED
laser on, ready to scan
good read
Visual Indicators:
White LED
(Default Settings)
ON
Automatic Scanning Mode
Manual Activation Mode
Yellow LED
OFF
Specifications are subject to change without notice.
Applicable for IBM® host applications
30
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DESIGN SPECIFICATIONS
MECHANICAL
Height H1: 160 mm (6.30")
H2: 41 mm (1.60")
Width W1: 65 mm (2.56")
W2: 25.4 mm (1.00")
Depth: 100 mm (3.93")
Weight: 150g
ELECTRICAL
Input Voltage: 5VDC ± 0.25V
Operating = 650 mW typical
Power:
Standby = 375 mW typical
Operating = 130 mA @ 5VDC typical
Standby = 75 mA @ 5VDC typical
Current:
DC Transformers: Class 2; 5.2V @ 1A
ENVIRONMENTAL
Operating = 0°C to 40°C (32°F to 104°F)
Storage = -40°C to 60°C (-40°F to 140°F)
Temperature:
Humidity: 5% to 95% relative humidity, non-condensing
Light Levels: Up to 4842 Lux (450 footcandles)
Shock: Designed to with stand 1.5 m (5 ft.) drops
Environmental:
IP31
Sealing
Specifications are subject to change without notice.
31
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SCANNER AND CABLE TERMINATIONS
Scanner Pinout Connections
The MS9590 and MS9591 scanner interfaces terminate to a 10-pin modular jack.
The serial number label indicates the interface enabled when the scanner is
shipped from the factory.
MS9590-14 or MS9591-14
RS232
Pin
1
Function
Ground
2
3
4
5
6
7
Transmit RS232 Output
Receive RS232 Input
RTS RS232 Output
CTS RS232 Input
DTR RS232 Input
Reserved
8
9
DSR TTL Output
+5VDC
10
Shield Ground
Figure 25.
MS9590-47 or MS9591-47
Keyboard Wedge and Stand-Alone Keyboard
MS9590-38-EAS
USB and RS232 Transmit/Receive with EAS
Pin
Function
Pin
Function
1
2
3
Ground
1
2
3
Ground
Transmit RS232 TTL Output
Receive RS232 TTL Input
PC Data TTL
Transmit RS232 Output
Receive RS232 Input
EAS -
4
4
5
PC Clock TTL
5
EAS+
6
KB Clock TTL
6
D+
7
8
Reserved
KB Data TTL
7
8
PC +5V Detect Input
D-
9
10
PC +5VDC
Shield Ground
9
10
PC +5V Power
Shield Ground
MS9590-106 or MS9591-106
MS9590-40-EAS
RS485, USB
USB RS485 OEM with EAS
Pin
Function
Pin
Function
1
2
3
Ground
Transmit RS232 TTL Output
Receive RS232 TTL Input
IBM +
1
2
3
Ground
Transmit RS232 Output
Receive RS232 Input
EAS -
4
4
5
IBM -
5
EAS+
6
D+
6
D+
7
8
PC +5V Detect Input
D-
7
8
PC +5V Detect Input
D-
9
10
PC +5V Power
Shield Ground
9
10
PC +5V Power
Shield Ground
Applicable for IBM® host applications
32
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SCANNER AND CABLE TERMINATIONS
Cable Connector Configuration (Host End)
RS232 PowerLink Cable
53-53000x-3
Pin
1
Function
Shield Ground
2
RS232 Transmit Output
RS232 Receive Input
DTR Input/Light Pen Source
Signal Ground
3
4
5
Light Pen Data
(DSR Out for -14 interfaces)
6
9-Pin Female, D-Type
7
8
9
CTS Input
RTS Output
+5VDC
USB Cables
53-53813x-N-3, 53-53809x-N-3
Pin Function
PC +5V/V_USB
1
2
3
4
D-
D+
Locking
Type A
Non-Locking
Type A
Ground
Shield Shield
Stand-Alone Keyboard Cable
53-53820x-N-3
Pin
1
Function
PC Data
2
No Connect
3
Power Ground
+5VDC PC Power to KB
PC Clock
4
6-Pin Male Mini-DIN Connector
5
6
No Connect
33
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SCANNER AND CABLE TERMINATIONS
Cable Connector Configuration (Host End)
Keyboard Wedge Cable
53-53802x-3
Pin
1
Function
Keyboard Clock
2
Keyboard Data
No Connect
3
4
Power Ground
+5 Volts DC
5-Pin DIN, Female
5
Pin
1
Function
PC Data
2
No Connect
Power Ground
3
4
5
6
+5 Volts DC
PC Clock
No Connect
6-Pin DIN, Male
Honeywell will supply an adapter cable with a 5-pin DIN male connector on one
end and a 6-pin mini DIN female connector on the other. According to the
termination required, connect the appropriate end of the adapter cable to the
PowerLink cable, leaving the necessary termination exposed for connecting to
the keyboard and the keyboard port on the PC.
Keyboard Wedge Adapter Cable
Pin
1
Function
PC Clock
PC Data
2
3
No Connect
4
Power Ground
+5 Volts DC
5-Pin DIN, Male
5
Pin
1
Function
Keyboard Data
No Connect
2
3
Power Ground
4
5
6
+5 Volts DC
Keyboard Clock
No Connect
6-pin Mini DIN, Female
34
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LIMITED WARRANTY
Honeywell International Inc. ("HII") warrants its products and optional accessories to be
free from defects in materials and workmanship and to conform to HII’s published
specifications applicable to the products purchased at the time of shipment. This warranty
does not cover any HII product which is (i) improperly installed or used; (ii) damaged by
accident or negligence, including failure to follow the proper maintenance, service, and
cleaning schedule; or (iii) damaged as a result of (A) modification or alteration by the
purchaser or other party, (B) excessive voltage or current supplied to or drawn from the
interface connections, (C) static electricity or electro-static discharge, (D) operation under
conditions beyond the specified operating parameters, or (E) repair or service of the
product by anyone other than HII or its authorized representatives.
This warranty shall extend from the time of shipment for the duration published by HII for
the product at the time of purchase ("Warranty Period"). Any defective product must be
returned (at purchaser’s expense) during the Warranty Period to HII factory or authorized
service center for inspection. No product will be accepted by HII without a Return Materials
Authorization, which may be obtained by contacting HII. In the event that the product is
returned to HII or its authorized service center within the Warranty Period and HII
determines to its satisfaction that the product is defective due to defects in materials or
workmanship, HII, at its sole option, will either repair or replace the product without charge,
except for return shipping to HII.
EXCEPT AS MAY BE OTHERWISE PROVIDED BY APPLICABLE LAW, THE
FOREGOING WARRANTY IS IN LIEU OF ALL OTHER COVENANTS OR WARRANTIES,
EITHER EXPRESSED OR IMPLIED, ORAL OR WRITTEN, INCLUDING, WITHOUT
LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
HII’S RESPONSIBILITY AND PURCHASER’S EXCLUSIVE REMEDY UNDER THIS
WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE
PRODUCT WITH NEW OR REFURBISHED PARTS. IN NO EVENT SHALL HII BE
LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, AND, IN NO
EVENT, SHALL ANY LIABILITY OF HII ARISING IN CONNECTION WITH ANY
PRODUCT SOLD HEREUNDER (WHETHER SUCH LIABILITY ARISES FROM A CLAIM
BASED ON CONTRACT, WARRANTY, TORT, OR OTHERWISE) EXCEED THE ACTUAL
AMOUNT PAID TO HII FOR THE PRODUCT. THESE LIMITATIONS ON LIABILITY
SHALL REMAIN IN FULL FORCE AND EFFECT EVEN WHEN HII MAY HAVE BEEN
ADVISED OF THE POSSIBILITY OF SUCH INJURIES, LOSSES, OR DAMAGES. SOME
STATES, PROVINCES, OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR
LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
All provisions of this Limited Warranty are separate and severable, which means that if any
provision is held invalid and unenforceable, such determination shall not affect the validity
of enforceability of the other provisions hereof. Use of any peripherals not provided by the
manufacturer may result in damage not covered by this warranty. This includes but is not
limited to: cables, power supplies, cradles, and docking stations. HII extends these
warranties only to the first end-users of the products. These warranties are non-
transferable.
The duration of the limited warranty for the 9590 VoyagerGS is five (5) years. The
accessories have a 90 day limited warranty from the date of manufacture
35
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REGULATORY COMPLIANCE
Safety
ITE Equipment
IEC 60950-1: Second Edition
EN 60950-1: Second Edition
Laser
Laser Class 1: IEC 60825-1:Second Edition, 2007,
EN 60825-1:Second Edition, 2007
LED
IEC 62471 EXEMPT RISK GROUP
Caution
Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous laser light exposure. Under no circumstances
should the customer attempt to service the laser scanner. Never attempt to look
at the laser beam, even if the scanner appears to be nonfunctional. Never open the
scanner in an attempt to look into the device. Doing so could result in hazardous laser
light exposure. The use of optical instruments with the laser equipment will increase
eye hazard.
Atención
La modificación de los procedimientos, o la utilización de controles o ajustes distintos
de los especificados aquí, pueden provocar una luz de láser peligrosa. Bajo ninguna
circunstancia el usuario deberá realizar el mantenimiento del láser del escáner. Ni
intentar mirar al haz del láser incluso cuando este no esté operativo. Tampoco
deberá abrir el escáner para examinar el aparato. El hacerlo puede conllevar una
exposición peligrosa a la luz de láser. El uso de instrumentos ópticos con el equipo
láser puede incrementar el riesgo para la vista.
Attention
L'emploi de commandes, réglages ou procédés autres que ceux décrits ici peut
entraîner de graves irradiations. Le client ne doit en aucun cas essayer d'entretenir
lui-même le scanner ou le laser. Ne regardez jamais directement le rayon laser,
même si vous croyez que le scanner est inactif. N'ouvrez jamais le scanner pour
regarder dans l'appareil. Ce faisant, vous vous exposez à une rayonnement laser qú
êst hazardous. L'emploi d'appareils optiques avec cet équipement laser augmente le
risque d'endommagement de la vision.
Achtung
Die Verwendung anderer als der hier beschriebenen Steuerungen, Einstellungen oder
Verfahren kann eine gefährliche Laserstrahlung hervorrufen. Der Kunde sollte unter
keinen Umständen versuchen, den Laser-Scanner selbst zu warten. Sehen Sie
niemals in den Laserstrahl, selbst wenn Sie glauben, daß der Scanner nicht aktiv ist.
Öffnen Sie niemals den Scanner, um in das Gerät hineinzusehen. Wenn Sie dies tun,
können Sie sich einer gefährlichen Laserstrahlung aussetzen. Der Einsatz optischer
Geräte mit dieser Laserausrüstung erhöht das Risiko einer Sehschädigung.
36
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REGULATORY COMPLIANCE
Safety
Attenzione
L’utilizzo di sistemi di controllo, di regolazioni o di procedimenti diversi da quelli
descritti nel presente Manuale può provocare delle esposizioni a raggi laser rischiose.
Il cliente non deve assolutamente tentare di riparare egli stesso lo scanner laser.
Non guardate mai il raggio laser, anche se credete che lo scanner non sia attivo.
Non aprite mai lo scanner per guardare dentro l’apparecchio. Facendolo potete
esporVi ad una esposizione laser rischiosa. L’uso di apparecchi ottici, equipaggiati
con raggi laser, aumenta il rischio di danni alla vista.
EMC
Emissions
FCC Part 15, ICES-003, CISPR 22, EN 55022
Immunity
CISPR 24, EN 55024
Note: Immunity performance is not guaranteed for scanner cables greater than 3
meters in length when fully extended.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Class A Devices
The following is applicable when the scanner cable is greater in length than 3
meters (9.8 feet) when fully extended:
Les instructions ci-dessous s’appliquent aux cables de scanner dépassant 3
métres (9.8 pieds) de long en extension maximale:
Folgendes trifft zu, wenn das Scannerkabel länger als 3 Meter ist:
This equipment has been tested and found to comply with limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case
the user will be required to correct the interference at their own expense. Any
unauthorized changes or modifications to this equipment could void the user’s
authority to operate this device.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may
cause undesired operation.
Notice
This Class A digital apparatus complies with Canadian ICES-003.
37
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REGULATORY COMPLIANCE
EMC
Remarque
Cet appareil numérique de classe A est conforme à la norme canadienne NMB-003.
Warning
This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
Warnung!
Dies ist eine Einrichtung der Klasse A. Diese Einrichtung kann im Wohnbereich
Funkstörungen verursachen. In diesem Fall kann vom Betreiber verlangt werden,
angemessene Massnahmen durchzuführen.
Attenzione
Questo e’ un prodotto di classe A. Se usato in vicinanza di residenze private potrebbe
causare interferenze radio che potrebbero richiedere all’utilizzatore opportune misure.
Attention
Ce produit est de classe “A”. Dans un environnement domestique, ce produit peut
être la cause d’interférences radio. Dans ce cas l’utiliseteur peut être amené à predre
les mesures adéquates.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Class B Devices
The following is applicable when the scanner cable is less than 3 meters
(9.8 feet) in length when fully extended:
Les instructions ci-dessous s’appliquent aux cables de scanner ne dépassant
pas 3 métres (9.8 pieds) de long en extension maximale:
Folgendes trifft zu, wenn das Scannerkabel kürzer als 3 Meter ist:
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
38
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REGULATORY COMPLIANCE
EMC
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
Notice
This Class B digital apparatus complies with Canadian ICES-003.
Remarque
Cet appareil numérique de classe B est conforme à la norme canadienne NMB-003.
39
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INDEX
immunity...................................... 40
indicator
A
audible......................... 21, 25, 33
failure............... 23, 21–23, 30–32
visual........... 7, 22, 25, 30–32, 33
interface.......................... 33, 35–37
Keyboard Wedge.... 4, 12, 25, 29,
35, 37
RS232 ......... 4, 10, 29, 32, 35, 36
RS485 ......... 4, 11, 25, 29, 35, 36
Stand-Alone Keyboard . 4, 13, 25,
35, 36
AC .................................. see power
accessories ...............................5, 6
adapter..........................................6
B
beep ............................see indicator
blue LED......................see indicator
C
cable..............................5–6, 30–32
adapter.......................................6
communication..4, 5–6, 8, 10–14,
25, 32, 35–37
USB............. 4, 14, 25, 29, 35, 36
IR range...................................... 28
K
EAS..........................................15
installation..................................8
MVC.....................................6, 11
pin assignments.................35–37
caution.....................................9, 39
labels .........................................9
laser.....................................9, 39
CE ................................ see caution
CodeGate..........................4, 20, 22
communication ......................30–32
compliance ............................39–42
configuration..........................24, 29
converter .......................................6
current...................................30, 34
customer service .........................38
Keyboard Wedge ........see interface
L
labels ............................................ 9
laser.......................... 33, 39–42, 39
LED.............................see indicator
light level..................................... 34
M
maintenance ............................... 20
manual.......................................... 5
O
output window............................... 7
D
P
default..........................................29
depth of field..........................26–27
pin assignments...............see cable
power.............. 5, 10–14, 25, 30, 34
PowerLink........................see cable
protocols .....................see interface
E
EAS.............................................15
EMC ............................................40
EMI..............................................40
emissions ....................................40
R
regulatory compliance........... 39–42
repair........................................... 38
RMA............................................ 38
RS232.........................see interface
RS485.........................see interface
F
failure indicator............see indicator
I
IBM................................ see RS485
40
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INDEX
S
V
safety...........................................39
SELV............................ see caution
serial number.................................9
specifications.........................33, 34
stand..................................5, 16–20
switch bank..................................15
ventilation.................................... 34
voltage ................5, 34, see caution
W
warranty ...................................... 38
white LED....................see indicator
window.................................... 7, 20
T
Y
termination.............................35–37
tones............................................22
troubleshooting......................30–32
yellow LED................ see indicators
U
UL................................. see caution
USB............................ see interface
41
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CUSTOMER SUPPORT
Technical Assistance
If you need assistance installing or troubleshooting your device, please contact
us by using one of the methods below:
Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the
Knowledge Base cannot help, our Technical Support Portal (see below) provides
an easy way to report your problem or ask your question.
Technical Support Portal: www.hsmsupportportal.com
The Technical Support Portal not only allows you to report your problem, but it
also provides immediate solutions to your technical issues by searching our
Knowledge Base. With the Portal, you can submit and track your questions
online and send and receive attachments.
Web form: www.hsmcontactsupport.com
You can contact our technical support team directly by filling out our online
support form. Enter your contact details and the description of the
question/problem.
Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website at the link above.
Product Service and Repair
Honeywell International Inc. provides service for all of its products through
service centers throughout the world. To obtain warranty or non-warranty service,
Repair to see your region’s instructions on how to obtain a Return Material
Authorization number (RMA #). You should do this prior to returning the product.
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Download from Www.Somanuals.com. All Manuals Search And Download.
Honeywell Scanning & Mobility
9680 Old Bailes Road
Fort Mill, SC 29707
00-05150 Rev J
12/12
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