7820 Solaris
Bar Code Scanner
User’s Guide
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TABLE OF CONTENTS
INTRODUCTION
Product Overview ............................................................................................. 1
Basic Kit Components................................................................................... 3
Components.................................................................................................. 9
Dust Label................................................................................................... 12
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TABLE OF CONTENTS
Technical Assistance...................................................................................... 55
Product Service and Repair............................................................................ 55
LIMITED WARRANTY ..................................................................................56
INDEX .......................................................................................................57
iii
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INTRODUCTION
PRODUCT OVERVIEW
The 7820 Solaris vertical mini-slot scanner increases productivity with an
unmatched feature set that aggressively scans high-density codes and fits easily
into any existing enclosure found in small item, high-volume retail environments.
Every scanner comes standard with an integrated RF EAS antenna, Checkpoint®
and Sensormatic interlock and the ability to be remotely configured or Flash
upgraded. These features, in combination with multiple on-board interfaces and a
diagnostic display, make the 7820 ideal for retailers seeking a lower total cost of
ownership on their next scanner investment. Firmware updates are easily loaded
into Flash memory.
The 7820 bar code scanner is equipped with a multitude of standard features
including:
•
•
•
•
•
•
•
•
•
•
•
Automatic Scanning Operation
EAS Deactivation Antenna
Supports Multiple Interfaces (USB, KBW, RS232, RS485)
Custom Parsing Bar Code Data
OPOS and JPOS System Compatible
RS232 Auxiliary Port for Adding Peripherals (Scanners or Scales)
User Replaceable Cables
Coplanar Scanner Surface
Sunrise 2005 Compliant
Single-Digit Diagnostic Indicator
Remote Management Capabilities
1
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INTRODUCTION
APPLICATIONS AND PROTOCOLS
The model number on each scanner includes the scanner number and factory-
default communications protocol.
SCANNER
COMMUNICATION PROTOCOL(S)
7820
RS232, Keyboard Wedge, USB, Auxiliary, RS485
The 7820 bar code scanner with Built-in PC Keyboard Wedge Interface is
designed to be used for keyboard emulation only. Many RS232 configurable
functions available in other Honeywell scanners are also available as keyboard
wedge functions.
The following are the most important selectable options specific to the keyboard
wedge.
Keyboard Type
•
•
AT (includes IBM® PS2 models 50, 55, 60, 80)
IBM PS2 (includes models 30, 70, 8556)
Keyboard Country Type
•
•
•
•
•
*USA
Belgium
French
German
Hungarian
•
•
•
•
•
Italian
•
•
•
•
Swiss
Swedish/Finnish
Turkish
Japanese
Russian Cyrillic
Slovenian
Spanish
United Kingdom
2
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INTRODUCTION
SCANNER AND ACCESSORIES
BASIC KIT COMPONENTS
Description
Part #
MS7820
Bar Code Scanner
00-02407
00-02283
57-57312-3
57-57313-3
MetroSelect® Configuration Guide
7820 Bar Code Scanner User’s Guide
7820 EAS Cable - Checkpoint (External)
7820 EAS Cable - Sensormatic (External)
OPTIONAL ACCESSORIES
Description
Part #
7820 Scanner Interface Cables
5S-5Sxxx-3*
5S-5Sxxx-N-3*
5S-5S002-3
Straight, VLink Cable with short strain relief
Straight, Direct Cable with short strain relief
Keyboard Wedge VLink Cable with Adapter Cable
5S-5S006-N-3 RS485 (IBM) Direct Cable
5S-5S213-N-3 USB Direct 12V (Type A Plus Power) Cable
5S-5S235-3
57-57170-3
USB 12VLink Cable (Type A)
RS232 Scanner AUX 12VLink Cable
RS232 Scale AUX Cable (Mettler-Toledo Viva)
AUX Cable (MT Viva Scale Handheld Scanner)
57-57500-N-3
57-57501-N-3
xxx*
Specifies connection to the host.
Contact a customer service representative for additional information. See page
55 for contact information.
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INTRODUCTION
SCANNER AND ACCESSORIES
OPTIONAL ACCESSORIES
Description
Part #
AC to DC Power Transformer – Regulated 12V@ 1.25A output
46-00862
Power Supply, United States / Japan
Power Supply, Continental Europe
Power Supply, United Kingdom
Power Supply, China
46-00863
46-00864
46-00865
46-00866
Part #
Power Supply, Australia
Description
7800 External Window Option
46-00867
7800 Replaceable Protective Outer Window
** For 7800 Replacement Protective Outer Window removal / installation instructions see
page 39 of this manual.
Other items may be ordered for the specific protocol being used. To order additional
items, contact the dealer, distributor, or customer service. See page 55 for contact
information.
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INTRODUCTION
SCANNER AND ACCESSORIES
OPTIONAL ACCESSORIES
Description
Part #
46-00868
7820 Flex Stand Kit
Flex Stand, Kit Components
1. Tall Flex Pole Cover ......................................................................Qty. 1
2. Tall Flex Pole.................................................................................Qty. 1
3. Stand Base....................................................................................Qty. 1
4. Plastic Stand Base Cover..............................................................Qty. 1
5. M4 x 0.7 x 10-10N Flat Head Screw............................................Qty. 2
6. #8 x 1.00" Wood Screw .................................................................Qty. 4
7. ¼" Lock Washer ...........................................................................Qty. 2
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INTRODUCTION
SCANNER AND ACCESSORIES
OPTIONAL ACCESSORIES
Description
7820 Wall Mount Stand Kit
Wall Mount Stand, Kit Components
Part #
46-00869
1. Short Flex Pole..............................................................................Qty. 1
2. Short Flex Pole Cover ...................................................................Qty. 1
3. Plastic Housing..............................................................................Qty. 1
4. Plastic Stand Base Cover..............................................................Qty. 1
5. Wall Mounting Bracket...................................................................Qty. 1
6. ¼" Lock Washer ............................................................................Qty. 2
7. M4 x 0.7 x 10-10N Flat Head Screw............................................Qty. 3
8. #8 x 1.00" Wood Screw ................................................................Qty. 4
Other items may be ordered for the specific protocol being used. To order additional items,
contact the dealer, distributor, or customer service. See page 55 for contact information.
6
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INTRODUCTION
7820 SCANNER DESIGN SPECIFICATIONS
OPERATIONAL
Light Source: Visible Laser Diode (VLD) @ 650 nm
Laser Power: 0.900 mW (peak)
Max Optical Power: 10 mW
Embedded Laser:
Wavelength: 650 nm
0 mm to 255.0 mm (0"- 10.0") for
Depth of Field:
0.33 mm (13 mil) bar code
38 mm (1.5") @ 15 mm (0.6");
135 mm (5.3") @ 191 mm (7.5")
Width of Scan Field:
Scan Speed: 1800 scans/second
Scan Pattern: 5 fields of 4 parallel lines (omnidirectional)
Scan Lines: 20
Min Bar Width: 0.127 mm (5.0 mil)
Auto-discriminates all standard bar codes; for
Decode Capability: other symbologies contact a customer service, see
page 55.
System Interfaces: Keyboard Wedge, RS232, USB, RS485
Print Contrast: 35% minimum reflectance difference
up to 80 data characters (Maximum number will vary
No. Characters Read:
based on symbology and density)
Roll, Pitch, Yaw: 360°, 60°, 60°
Beeper Operation: 7 tones or no beep
Indicators (LED): Blue = laser on, ready to scan, and good read.
MECHANICAL
152 mm (6.0") H, 92 mm (3.6") D,
Dimensions:
152 mm (6.0") W
Footprint of Stand 152 mm (6.0") x 64 mm (2.5")
Weight: 0.706 Kg (1.56 lbs)
Two: 10-pin modular RJ45 jacks
Termination:
One: 6-pin modular RJ45 jack
Standard 2.1m (7') straight; for other cables contact a
Cable:
customer service representative, see page 55.
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INTRODUCTION
7820 SCANNER DESIGN SPECIFICATIONS
ELECTRICAL
Input Voltage: 12VDC ± 0.25V
Power: 4.8 W
Operating Current: 320 mA
DC Transformers: Class II; 12VDC @ 1.25A
For Regulatory Compliance information, see pages 52 - 54.
ENVIRONMENTAL
Operating Temperature: 0°C to 40°C (32°F to 104°F)
Storage Temperature: -40°C to 60°C (-40°F to 140°F)
Humidity: 5% to 95% relative humidity, non-condensing
Light Levels: Up to 4842 LUX (450 foot candles)
Contaminants: Sealed to resist airborne particulate contaminants
Ventilation: None required
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BASE MODEL CHARACTERISTICS
7820 SCANNER
Components
Figure 1. 7820 Bar Code Scanner Parts
Scratch Resistant Output Window
(Laser Aperture)
Power Save Button
Volume Button
Blue Indicator LED
Speaker
Tone Button
Cable Connection Area
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BASE MODEL CHARACTERISTICS
7820 SCANNER
Caution and Serial Number Labels
Figure 4. 7820 Label Location (Top) & Sample Label (Below)
Caution
To maintain compliance with applicable standards, all circuits connected to the
scanner must meet the requirements for SELV (Safety Extra Low Voltage) according
to EN/IEC 60950-1.
To maintain compliance with standard CSA C22.2 No. 60950-1/UL 60950-1 and norm
EN/IEC 60950-1, the power source should meet applicable performance requirements
for a limited power source.
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BASE MODEL CHARACTERISTICS
7820 SCANNER
Dust Labels
The EAS and AUX Connectors are covered by dust labels, shown below. Peel
off the label to access the connector needed. Keep the dust label on the
connector not in use.
Figure 5. 7820 Label Location (Top) & Label (Below)
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INSTALLATION
CABLE INSTALLATION (INTERFACE SPECIFIC)
Keyboard Wedge
1. Turn off the host system.
2. Disconnect the keyboard from the host.
3. Connect the keyed VLink cable to the
10-pin Multi-Interface jack. It is the only
circular keyed jack located on the bottom
of the 7820 (see figure 6).
4. Connect the “Y” end of the
VLink cable to the keyboard
and the keyboard port on the host.
If necessary, use the male/female
adapter cable supplied with the scanner
for proper connections.
Before continuing, verify the
VLink cable is connected to the
appropriate interface jack on the scanner.
An incorrect cable connection can cause
communication problems or potential
damage to the scanner.
5. Connect the external power supply
to the power jack on the scanner.
6. Check the AC input requirements
of the power supply to make sure
the voltage matches the AC outlet.
7. Connect AC power to the transformer.
The outlet should be near the equipment
and easily accessible.
Figure 6.
Keyboard Wedge Interfaces
Recall Defaults
8. Scan the Recall Defaults bar code
to configure the 7820 for
Keyboard Wedge communication.
9. Turn on the host system.
10. Snap on the cable cover.
³
9
9
9
9
9
8
See SELV Power caution statement located on page 11 of this manual.
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INSTALLATION
CABLE INSTALLATION (INTERFACE SPECIFIC)
USB
1. Connect the keyed VLink cable to
the 10-pin Multi-Interface jack. It
is the only circular keyed jack
located on the bottom of the 7820
(see figure 7).
2. Connect the other end of the USB
cable to the host.
Before continuing, verify the USB
cable is connected to the
appropriate interface jack on the
scanner. An incorrect cable
connection can cause
communication problems or
potential damage to the scanner.
Plugging the scanner into
the USB port of the PC
does not guarantee that
scanned information will
appear at the PC. A
software driver and correct
configuration setting may
also be required for proper
communication depending
on settings.
Figure 7. USB, Interface
3. Scan the Recall Defaults bar
code to configure the 7820 for
USB communication.
Recall Defaults
4. Turn on the host system.
5. Snap on the cable cover.
For additional communication
options for USB interfaces refer to the
MetroSelect Configuration Guide
(PN 00-02407).
³
9
9
9
9
9
8
See SELV Power caution statement located on page 11 of this manual.
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INSTALLATION
CABLE INSTALLATION (INTERFACE SPECIFIC)
RS232
1. Turn off the host system.
2. Connect the keyed VLink cable to
the 10-pin Multi-Interface jack. It is
the only circular keyed jack located
on the bottom of the 7820 (see
figure 8).
3. Connect the other end of the VLink
cable to the host.
Before continuing, verify the VLink
cable is connected to the
appropriate interface jack on the
scanner. An incorrect cable
connection can cause
communication problems or
potential damage to the scanner.
4. Connect the external power supply
to the power jack on the scanner.
Figure 8. RS232 Interface
5. Check the AC input requirements of
the power supply to make sure the
voltage matches the AC outlet.
Recall Defaults
6. Connect AC power to the
transformer. The outlet should be
near the equipment and easily
accessible.
³
9
9
9
9
9
8
7. Scan the Recall Defaults bar code
to configure the 7820 for
RS232 communication.
8. Turn on the host system.
9. Snap on the cable cover.
See SELV Power caution statement located on page 11 of this manual.
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INSTALLATION
CABLE INSTALLATION (INTERFACE SPECIFIC)
RS485
1. Turn off the host system.
2. Connect the keyed cable to the 10-pin
Multi-Interface jack. It is the only
circular keyed jack located on the
bottom of the 7820 (see figure 9).
3. Connect the other end of the cable to
the host.
Before continuing, verify the cable is
connected to the proper communication
jack on the scanner. Incorrect cable
connection can cause communication
problems or potential damage to the
scanner.
Plugging the scanner into the
serial port of the PC does not
guarantee that scanned
information will appear at the
PC. A software driver and
correct configuration setting
are also required for proper
communication to occur.
Figure 9. RS485 Interface
4. Turn on the host system.
5. Scan the Recall Defaults bar code
to configure the 7820 for
Recall Defaults
RS232/IBM communication.
6. Snap on the cable cover
³
9
9
9
9
9
8
For additional communication
options for IBM interfaces refer to the
MetroSelect Configuration Guide
(PN 00-02407).
See SELV Power caution statement located on page 11 of this manual.
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INSTALLATION
CABLE INSTALLATION (SECONDARY HONEYWELL SCANNER)
1. Turn off the host system.
2. Connect the round end of the VLink RS232 AUX cable
[PN 57-57170-3] to the RS232 jack of the auxiliary scanner (see figure 10 on
page 19).
3. Connect the other end of the VLink RS232 AUX cable into the Auxiliary
(AUX) jack, which is located directly next to the circular keyed Multi-Interface
jack. The Auxiliary (AUX) jack has a square opening.
The following Honeywell scanners can be used in the Auxiliary (AUX) input
of the 7820: the MS9520, MS9540, MS7120, MS7220 or another 7820.
Important: The 7820 aux port requires the signals: transmit, receive,
RTS & CTS from the auxiliary scanner.
4. Connect the 7820/Host VLink* cable to the circular keyed Multi-Interface jack
located on the bottom of the 7820.
5. Connect the other end of the 7820/Host VLink cable to the Host.
6. Connect the external power supply to the power jack on the VLink cable.
7. Check the AC input requirements of the power supply to make sure the
voltage matches the AC outlet.
8. Snap on the cable cover.
9. Connect AC power to the transformer. The outlet should be near the
equipment and easily accessible.
10. Configure the 7820 for the appropriate interface configuration settings.*
* The 7820/host cable connection is interface dependent. Refer to the
installation steps provided for the type of interface (RS232, RS485, etc.)
required for your application.
See SELV Power caution statement located on page 11 of this manual.
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INSTALLATION
CABLE INSTALLATION (SECONDARY HONEYWELL SCANNER)
11. Scan the following bar code to configure the auxiliary port on the 7820 to
accept a Honeywell scanner as the secondary scanner.
The following bar codes do not apply when using an MS6720 as a
secondary scanner. If the secondary scanner is not a Honeywell
scanner, refer to the Auxiliary Port Control section of the MetroSelect
Configuration Guide.
Aux Port Defaults
³
9
9
9
9
7
7
The auxiliary input port’s data format must match the main output
format of the secondary scanner.
12. Scan the following bar codes, in order, to configure the secondary scanner to
match the auxiliary port’s data format.
1st
2nd
Enable AUX Output
Secondary Scanner Data
Format
³
1
2
4
8
1
7
³
4
3
7
5
2
0
3rd
4th (Optional)
Turn OFF Secondary
Scanner’s Beeper
Enable Comm Timeouts
³
1
1
8
4
1
2
³
3
1
8
5
0
5
13. Turn on the host system.
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INSTALLATION
CABLE INSTALLATION (SECONDARY HONEYWELL SCANNER)
Figure 10. Connector Orientation (Top)
Auxiliary Scanner Setup (Bottom)
See SELV Power caution statement located on page 11 of this manual.
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INSTALLATION
EAS DEACTIVATION
SW1 and SW2 are the switch banks inside the Checkpoint device that set the
deactivation range. Honeywell recommends end users program the 7820 bar
code scanner to the Short Range*, so that the unit does not scan out beyond the
deactivation range.
Checkpoint Recommended
Switch Bank Settings
7820 Depth of Field
Recommended Settings
Unit #
Short Range*
SW1 - 2, 3, 4, 5, 6 set to ON &
SW2 - 2, 3, 4, 5, 6 set to ON
7820
³
1
1
8
7
1
1
* Note: Minimum element width changes to 6.8 mil when in this mode.
Figure 11. EAS Deactivation Antenna
Contact Checkpoint Systems directly for additional EAS support.
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INSTALLATION
FLEX STAND INSTALLATION, PN 46-00868
1. Drill four #39 pilot holes in the counter top for the stand base plate.
Figure 12. Base Plate Hole Pattern
2. Attach the flex pole assembly and secure the base plate to the counter.
Slide the flex cover over the flex pole assembly. Once the flex pole has been
assembled, mount the stand base plate to the counter and install the flex
cover over the flex pole assembly.
Figure 13. Pole Assembly
Figure 14. Cover Assembly
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INSTALLATION
FLEX STAND INSTALLATION
3. Remove the scanner’s back plate from the rear side of the unit. Apply
pressure to the points shown in Figure 15 until the back plate unlatches from
the scanner.
Figure 15. Cable Cover Removal
4. Slide the bottom mounting plate off the scanner.
Figure 16. Mounting Plate Removal
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INSTALLATION
FLEX STAND INSTALLATION
5. Attach the scanner mounting plate to the flex pole.
Figure 17. Secure mounting plate to flex pole.
6. Slide the scanner onto the mounting plate until the plate is fully seated into
the scanner.
Figure 18. Slide mounting plate into scanner.
7. Before installing the scanner’s cable
cover, refer to pages 13-20 for instructions
on the proper cable connections.
8. Re-Install the scanner’s back plate to lock-
in the bottom mounting plate.
Figure 19. Install back plate
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INSTALLATION
WALL MOUNT STAND INSTALLATION, PN 46-00869
1. Locate the area on the wall where the scanner will be mounted and drill four
#39 pilot holes in the wall for the stand base plate.
Figure 20. Base Plate Hole Pattern
2. Attach the flex pole assembly to the Wall Mount plate. Slide the flex cover
over the flex pole assembly.
Figure 21. Pole Assembly
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INSTALLATION
WALL MOUNT STAND INSTALLATION
3. Remove the scanner’s back plate from the rear side of the unit. Apply
pressure to the points shown in Figure 22 until the back plate unlatches from
the scanner.
Figure 22. Cable Cover Removal
4. Slide the bottom mounting plate off the scanner.
Figure 23. Mounting Plate Removal
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INSTALLATION
WALL MOUNT STAND INSTALLATION
5. Secure the wall mounting plate to the wall location designated in Step 1 and
assemble the remaining parts as shown in Figure 24.
Figure 24. Scanner Mounting Plate Assembly
6. Slide the scanner onto the mounting plate until the plate is fully seated into
the scanner.
Figure 25. Slide mounting plate into scanner.
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INSTALLATION
WALL MOUNT STAND INSTALLATION
7. Before installing the scanner’s cable
cover, refer to pages 13-20 for instructions
on the proper cable connections.
8. Re-Install the scanner’s back plate to lock-
in the bottom mounting plate.
Figure 26. Install back plate
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SCANNER OPERATION
DEPTH OF FIELD BY MINIMUM BAR CODE ELEMENT WIDTH
(BASED ON 100% UPC BAR CODES)
Figure 28. Depth of Field Top View
Long Range Mode
Minimum Bar Code Element Width
Long Range Mode
A
B
C
D
E
mm
mils
.132
5.2
.190
7.5
.264
10.4
.330
13.0
.660
26.0
Specifications are subject to change without notice.
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SCANNER OPERATION
DEPTH OF FIELD BY MINIMUM BAR CODE ELEMENT WIDTH
(BASED ON 100% UPC BAR CODES)
Figure 29. Depth of Field Side View
Long Range Mode
Minimum Bar Code Element Width
Long Range Mode
A
B
C
D
E
mm
mils
.132
5.2
.190
7.5
.264
10.4
.330
13.0
.660
26.0
Specifications are subject to change without notice.
30
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SCANNER OPERATION
DEPTH OF FIELD BY MINIMUM BAR CODE ELEMENT WIDTH
(BASED ON 100% UPC BAR CODES)
Figure 30. Depth of Field Top View
Short Range Mode
Minimum Bar Code Element Width
Short Range Mode
A
B
C
mm
mils
.190
7.5
.264
10.4
.330
13.0
Specifications are subject to change without notice.
31
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SCANNER OPERATION
DEPTH OF FIELD BY MINIMUM BAR CODE ELEMENT WIDTH
(BASED ON 100% UPC BAR CODES)
Figure 31. Depth of Field Side View
Short Range Mode
Minimum Bar Code Element Width
Short Range Mode
A
B
C
mm
mils
.190
7.5
.264
10.4
.330
13.0
Specifications are subject to change without notice.
32
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SCANNER OPERATION
INDICATOR DESCRIPTIONS
Audible
When the 7820 scanner is in operation, it provides audible feedback. These
sounds indicate the status of the scanner. Eight settings are available for the
tone of the beep (normal, 6 alternate tones and no tone). To change the tone,
use the Tone Button or refer to the MetroSelect Configuration Guide.
One Beep
When the scanner first receives power, the blue LED will turn on
and the scanner will beep once. The blue LED will remain on for
the duration of the beep. The scanner is now ready to scan.
When the scanner successfully reads a bar code, the blue LED will
flash and the scanner will beep once (if configured to do so). If the
scanner does not beep once and the blue LED does not flash, then
the bar code has not been successfully read.
Two Beeps
The scanners programmed interface setting does not match the
actual connected interface cable. This audible indicator will be
heard during power up, or when a bar code is scanned.
Razzberry Tone
This is a failure indicator. Refer to failure modes on page 35.
Three Beeps - during operation
When placing the scanner in program mode, the blue LED will flash
while the scanner simultaneously beeps three times. The blue LED
will continue to flash until the unit exits program mode. Upon exiting
program mode, the scanner will beep three times and the LED will
stop flashing.
When configured, three beeps can also indicate a communications
timeout during normal scanning mode.
The scanner will beep three times in an ascending tone, with each
beep higher in pitch than the previous. This tells the user that the
single configuration bar code has successfully configured the
scanner.
Three beeps will also occur during a manual adjustment of the
beeper tone. The scanner will emit three evenly pitched/spaced
tones with the blue indicator LED blinking in unison.
Three Beeps - on power up
This is a failure indicator. Refer to failure modes on page 35.
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SCANNER OPERATION
INDICATOR DESCRIPTIONS
Visual
There is a blue LED on the top of the 7820 as well as
three illuminated buttons on the front. When the
scanner is on, the flashing or constant illumination of
the LED indicates the status of the current scan and
the scanner.
Figure 32. LED
No Blue LED
The LEDs will not be illuminated if the scanner is not receiving
power from the host or transformer.
or
The unit is in Power Save Mode. During Power Save Mode, the
laser will be off and the blue LED will not illuminate.
Steady Blue LED
When the laser is active, the blue LED is illuminated. The blue
LED will remain illuminated until the laser is deactivated.
Steady Blue LED to OFF
After a successful scan, the scanner transmits the data to the
host device. Some communication modes require that the host
inform the scanner when data is ready to be received. If the
host is not ready to accept the information, the scanner’s blue
LED will remain off until the data can be transmitted.
Single Blue LED Flash
When the scanner successfully reads a bar code, the blue LED
will flash and the scanner will beep once. If the blue LED does
not flash or the scanner does not beep once, then the bar code
has not been successfully read.
The blue LED will also flash once while the EAS is in
deactivation mode.
Flashing Blue LED
This indicates the scanner is in program mode. A flashing blue
LED with razzberry tone indicates that an invalid bar code has
been scanned during this mode.
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SCANNER OPERATION
INDICATOR DESCRIPTIONS
Failure Modes
Figure 33. LED
Flashing BLUE LED and One Razzberry Tone
This indicates the scanner has experienced a laser subsystem
failure. Return the unit for repair at an authorized service
center.
Flashing Blue LED and Two Razzberry Tones
This indicates the scanner has experienced a motor failure.
Return the unit for repair at an authorized service center.
Continuous Razzberry Tone with LED off
If, upon power up, the scanner emits a continuous razzberry
tone, then the scanner has an electronic failure. Return the unit
for repair at an authorized service center.
Three Beeps - on power up
The scanner beeps three times on power up indicates the
nonvolatile memory, that holds the scanner configuration, has
failed. Return the unit for repair at an authorized service
center.
35
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SCANNER OPERATION
INDICATOR DESCRIPTIONS
Diagnostic Indicator Display
There is a green colored (when
illuminated) single digit error code
display located to the left of the
scanner’s mirrored polygon (see
figure to the right).
Figure 34. Failure LED
ERROR
CODE
DESCRIPTION
RAM ERROR – The scanner’s Random Access Memory (RAM) is tested
as faulty. Return the unit for repair at an authorized service center.
0
1
PROGRAM ERROR – The scanner’s software program is failing. Return
the unit for repair.
INTERFACE ERROR – After power up and any application exit (e.g.
MetroSet, etc.), the scanner checks the interface hardware with that
chosen in configuration. If they do not agree, an interface error exists.
2
3
4
5
CONFIGURATION ERROR – The non-volatile configuration memory did
not agree with the data last saved. Default configuration data is then
used and the scanner continues operating.
COMMUNICATION ERROR – The RS232 data line is being held active.
The scanner will abort attempts to enter configuration mode after a short
timeout.
COPROCESSOR COMMUNICATION ERROR – The main
microprocessor is not communicating with the interface coprocessor.
Return the unit for repair at an authorized service center.
LASER ERROR – The laser in the scanning system denotes a failure.
Return the unit for repair at an authorized service center.
6
7
MOTOR ERROR – The motor in the scanning system denotes a failure.
Return the unit for repair at an authorized service center.
8
9
SCALE ERROR – The scanner is not communicating with the scale.
EAS ERROR – The scanner is not communicating with the EAS device.
36
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SCANNER OPERATION
POWER SAVE MODES
The 7820 bar code scanner has five configurable power save modes. Refer to
the MetroSelect Configuration Guide for additional information on Power Save
Modes.
1. Blink Power Save Mode:
“Blinks” the laser OFF & ON after a configured period of non-use.
When the scanner recognizes a bar code, it will exit the Blink mode.
2. Laser Off Power Save Mode (Default):
Turns the laser OFF after a configured period of non-use.
The motor continues to spin allowing for a faster “wake” up time. Pressing
any of the three buttons will “wake” the scanner from the Laser Off power
save mode (see figure 17).
3. Laser & Motor Off Power Save Mode:
Turns the laser and motor OFF after a configured period of non-use.
Pressing any of the three buttons will “wake” the scanner from the power
save mode (see figure 38). This mode’s “wake up” time is slightly longer due
to the motor’s need to restart.
4. Dual Action Power Save Mode #1:
“Blinks” the laser OFF & ON after a configured period of non-use turns the
laser and motor OFF at thirty-minute intervals.
Last
Scan
Laser starts
“Blinking”
Laser & Motor
turn OFF
Example:
If the power save timeout
is set to 15 minutes.
Pressing the Power Save button will “wake” the scanner from the power save
mode (see figure 38).
5. Dual Action Power Save Mode #2:
Turns the laser OFF after a configured period of non-use then turns the
motor OFF after thirty-minute intervals.
Last
Scan
Laser turns
OFF
Motor turns
OFF
Example:
If the power save timeout
is set to 15 minutes.
Pressing the Power Save button will “wake” the scanner from the power save
mode (see figure 38).
37
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SCANNER OPERATION
TOUCH BUTTON PANEL
Figure 35. The Touch Button Panel Operation
CHANGING THE BEEPER TONE
Touch the Tone button once and the beeper tone
will change. The new tone will be heard. Then
two more of the new tones will be heard signifying
the new setting has been set.
Figure 36. Changing the
Beeper Tone
CHANGING THE BEEPER VOLUME
Touch the Volume Button to adjust the scanner’s
speaker volume or mute (silence) the scanner.
Figure 37. Changing the
Beeper Volume
PLACING THE UNIT IN POWER SAVE MODE
Long (>3 seconds) touch of the Power Save
button will place the 7820 scanner into Power
Save Mode.
TO WAKE THE UNIT FROM POWER SAVE MODE
Touch any of the three touch panel buttons to
awaken the scanner for normal operation.
Figure 38. Power Save Button
38
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MAINTENANCE
REPLACEABLE PROTECTIVE OUTER WINDOW
The 7820 bar code scanner includes a replaceable protective outer window,
which protects the flat-screen window from scratches when used in harsh
scanning environments.
Figure 40.
Figure 39.
Replaceable Protective Outer
Window Easy Removal.
Replaceable Protective Outer
Window Easy Installation.
DAILY MAINTENANCE
Smudges and dirt on the unit's window can interfere with the unit's performance.
If the window requires cleaning, use only a mild glass cleaner containing no
ammonia. When cleaning the window, spray the cleaner onto a lint free, non-
abrasive cleaning cloth then gently wipe the window clean.
If the unit's case requires cleaning, use a mild cleaning agent that does not
contain strong oxidizing chemicals. Strong cleaning agents may discolor or
damage the unit's exterior.
39
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MAINTENANCE
CABLE REMOVAL
Turn the host power off and disconnect the power supply from the cable before
attempting to disconnect the cable from the unit.
Remove the scanner’s back plate from the rear side of the unit. Apply pressure
to the points shown in Figure 41 until the back plate unlatches from the scanner.
Figure 41. Cable Cover Removal
For AUX and EAS cable removal:
Pinch connector and gently remove cable from the unit.
For HOST cable removal:
1. Locate the small pinhole on the
unit near the cable connection
point.
2. Bend a paperclip into the shape
shown in Figure 42.
3. Insert the paperclip into the
pinhole and apply pressure to
release the connector lock.
4. Pull gently on the strain-relief to
remove the cable from the unit.
Figure 42. Host Cable Removal
40
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TROUBLESHOOTING GUIDE
The following guide is for reference purposes only. Contact a customer service
representative to preserve the limited warranty terms on page 56.
7820 SERIES TROUBLESHOOTING GUIDE
SYMPTOMS
POSSIBLE CAUSE(S)
SOLUTION
All Interfaces
Check transformer, outlet and
power strip. Make sure the
cable is plugged into the
scanner.
No power is being
supplied to the
scanner.
No LEDs, beep
or motor spin.
Some host systems cannot
supply enough current to power
7820 series scanner. Use the
power supply included with the
scanner.
No power is being
No LEDs, beep. supplied to the
scanner from host.
Contact a customer service
representative, if the unit will not
hold the configuration.
3 beeps on
power up.
Non-volatile RAM
failure.
Continuous
razz tone on
power up.
Contact a customer service
representative, if the unit will not
function.
Diagnostic failure.
Contact a customer service
representative.
VLD failure.
Razz tone and
blue LED flash
at power up.
Contact a customer service
representative.
Scanner motor failure.
Multiple scans
upon
presentation of
code.
Same symbol timeout
set too short.
Adjust same symbol timeout for
a longer time.
The unit powers Beeper disabled
Enable beeper.
up but does not
beep.
No volume is selected
No tone is selected.
Select volume (configurable).
Select tone.
41
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TROUBLESHOOTING GUIDE
SYMPTOMS
POSSIBLE CAUSE(S)
SOLUTION
UPC/EAN, Code 39, Interleaved
2 of 5, Code 93, Code 128 and
Codabar are enabled by default.
Verify that the type of bar code
being read has been selected.
Scanning a particular
symbology that is not
enabled.
The unit powers
up, but does not
scan and/or
beep.
The scanner has been
configured for a
Verify that the bar code that is
being scanned falls into the
criteria.
(Typical of Non-UPC/EAN
codes. The scanner defaults to
a minimum of 4 character bar
code.)
character length lock,
or a minimum length
and bar code being
scanned does not
satisfy the configured
criteria.
The unit scans
a bar code, but
locks up after
the first scan
(blue LED stays
off).
If the scanner is setup to support
ACK/NAK, RTS/CTS,
XON/XOFF or D/E, verify that
the host cable and host are
supporting the handshaking
properly.
The scanner is
configured to support
some form of host
handshaking but is not
receiving the signal.
The unit scans,
but the data
transmitted to
the host is
Verify that the scanner’s data
format matches the format
required by the host. Make sure
that the scanner is connected to
the proper host port.
The scanner’s data
format does not match
the host system
requirements.
incorrect.
42
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TROUBLESHOOTING GUIDE
SYMPTOMS
POSSIBLE CAUSE(S)
SOLUTION
The bar code may
have been printed
incorrectly.
Check if it is a check
digit/character/or border
problem.
Scanner beeps
at some bar
codes and NOT
for others of the
same bar code
symbology.
The scanner is not
configured correctly for
this type of bar code.
Check if check digits are set
properly.
The minimum symbol
length setting does not
work with the bar code.
Check if the correct minimum
symbol length is set.
Multi-Function
Button is not
working.
A faulty push button
switch.
Contact a customer service
representative.
Keyboard Wedge Only
The unit scans
the bar code but
there is no data.
Make sure the scanner is
configured for the appropriate
mode.
Configuration is not
correct.
Make sure that the proper PC
type AT or PS2 is selected.
Verify correct country code and
data formatting are selected.
Adjust the intercharacter delay.
The unit scans
but the data is
not correct.
Configuration is not
correct.
Increase the interscan code
delay setting. Adjust whether the
F0 break is transmitted. It may
be necessary to try this in both
settings.
The unit is not
transmitting
each character.
Configuration is not
correct.
Alpha characters
show as lower
case.
Enable Caps Lock detect setting
of the scanner to detect whether
the PC is operating in Caps Lock.
Computer is in Caps
Lock mode.
43
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TROUBLESHOOTING GUIDE
SYMPTOMS
POSSIBLE CAUSE(S)
SOLUTION
Everything
These characters may
not be supported by
that country’s key look
up table.
works except
for a couple of
characters.
Try operating the scanner in Alt
mode.
RS232 Only
Increase the intercharacter delay
setting. Adjust whether the
F0 break is transmitted (KBW
Interface ONLY). It may be
necessary to try this in both
settings.
The unit is not
transmitting
each character.
Configuration is not
correct.
Alpha
Enable the caps lock detect
setting of the scanner to detect if
the PC is operating in Caps Lock.
characters
show as lower
case.
Computer is in Caps
Lock mode.
Com port at the host is
not working or
configured properly.
Power-up OK
and scans OK
but does not
communicate
properly to the
host.
Check to make sure that the
baud rate and parity of the
scanner and the communication
port match and the program is
looking for “RS232" data.
Com port not
operating properly.
Cable not connected
to the proper com port.
The host is
The scanner and host
may not be configured
for the same interface.
Check that the scanner and the
host are configured for the same
interface.
receiving data but
the data does not
look correct.
44
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TROUBLESHOOTING GUIDE
SYMPTOMS
POSSIBLE CAUSE(S)
SOLUTION
Aux Port Operation with any Interface
Trouble with the
secondary
scanner.
Refer to the user guide provided
with the secondary scanner.
Cable
[PN 57-57170x-3] may
not be connected to
Ensure the secondary scanner is
connected to the 7820 com port
marked “Aux” port.
the proper port.
Secondary
scanner powers
up but data is
not relayed to
the host.
* The 7820 must be configured
to enable the “Aux” port.
The “Aux” com port
may not be operating
properly.
The secondary scanner must be
configured to send ‘secondary’
formatted data (reserve
code 32).
*
Use the “Auxiliary mode setup” wizard in MetroSet®.
USB Only
The scanner
powers up ok,
scans ok but
does not
Check that the scanner is
configured for USB operation.
The USB Port is not
operating correctly.
Check that the host’s USB port is
enabled.
communicate.
45
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CONFIGURATION MODES
The 7820 has three modes of configuration.
•
•
•
Bar Codes
Configure the 7820 by scanning the bar codes included in the MetroSelect
Configuration Guide shipped with the area imager.
MetroSet2
This user-friendly Windows-based configuration program allows you to
simply ‘point-and-click’ at the desired scanner options. This program is
Serial Programming
This mode of configuration is ideal for OEM applications. This mode gives
the end-user the ability to send a series of commands using the serial port of
the host system. The commands are equivalent to the numerical values of
the bar codes located in the MetroSelect Configuration Guide.
46
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UPGRADING THE FIRMWARE
The 7820 is part of Honeywell's line of scanners with flash upgradeable firmware.
The upgrade process requires, a new firmware file supplied to the customer by a
customer service representative and Honeywell's MetroSet2 software. A
personal computer running Microsoft® Windows® 95 or greater with an available
RS232 serial or USB port is required to complete the upgrade.
PowerLink Cable #54-54014 is required when using RS232 for the
upgrade process. Do not use the standard cable supplied with keyboard
wedge or RS485 scanner interface kits. If using USB for the upgrade
process, the standard USB cable provided with the scanner can be
used.
To upgrade the firmware in the 7820:
1. Plug the scanner into a serial communication port on the host system.
2. Start the MetroSet2 software.
3. Click on the plus sign (+) next to POS Scanners to expand the supported
scanner list.
4. Choose the 7820 Solaris from the list.
5. Click on the Configure Solaris/7820 Scanner button.
6. Choose Flash Utility from the options list located on the left side of the
screen.
7. Click on the Open File button in the Flash Utility window.
8. Locate and open the flash upgrade file supplied.
9. Select the COM port that the scanner is connected to on the host system.
10. Verify the settings listed in the Flash Utility window.
11. Click on the Flash Scanner button to begin the flash upgrade.
12. A message will appear on the screen when the upgrade is complete.
See Customer Support on page 55.
MetroSet2 is available for download, at no additional cost, from
47
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SCANNER AND CABLE TERMINATIONS
SCANNER PINOUT CONNECTIONS
The 7820 scanner interfaces terminate to 10-pin modular jacks located on the
back of the unit.
Figure 43. Scanner Interface Ports
7820
EAS Connector
Function
7820
Auxiliary Connector
Function
Pin
1
Pin
1
GROUND
GROUND
2
ANTENNA +
ANTENNA -
EAS GPIO OUT
EAS GPIO IN
SHIELD
2
AUX_RxD
3
3
AUX_TxD
4
4
AUX_RTS
5
5
AUX_CTS
6
6
SCAN DATA
TRIGGER
7
8
SCAN ENABLE
SW +5VDC (OUT)
9
10 GROUND
48
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SCANNER AND CABLE TERMINATIONS
SCANNER PINOUT CONNECTIONS
Figure 44. Scanner Interface Ports
HOST CONNECTOR (Multi-Interface)
Pin
Function
RS232
Pin
Function
Keyboard Wedge
1
2
3
Ground
1
2
3
Ground
CTS / DTR
Data Rx
N/C
Tied to Pin 3 in Cable
Tied to Pin 2 in Cable
PC Data
4
4
5
N/C
5
PC Clock
6
RTS*
6
KB Clock
7
8
9
10
N/C
7
8
9
10
+5VDC PC Keyboard
KB Data
Adapter Power
Shield Ground
Data Rx*
Adapter Power
Shield Ground
RS485
USB
1
2
3
Ground
Tied to Pin 6 in Cable
N/C
1
2
3
Ground
Tied to Pin 4 in Cable
N/C
4
5
IBM A+
IBM B-
4
5
Tied to Pin 2 in Cable
N/C
6
7
8
Tied to Pin 2 in Cable
N/C
N/C
6
7
8
USB D+
+5VDC USB
USB D-
9
10
Adapter Power
Shield Ground
9
10
Adapter Power
Shield Ground
* These signals are TTL level outputs.
49
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SCANNER AND CABLE TERMINATIONS
CABLE CONNECTOR CONFIGURATIONS (HOST END)
VLink Cable, PN 5S-5Sxxx-3*
Function
Shield Ground
9
5
Pin
1
2
3
4
RS232 Transmit Output
RS232 Receive Input
N/C
5
6
Power/Signal Ground
Reserved
6
1
7
CTS Input †
8
RTS Output
9-Pin D-Type Conn.
9
+5VDC
xxx* specifies connection to the host
† CTS Input can also serve as DTR input.
USB Type A, VLink Cable
PN 5S-5S235-3
4
Pin
1
2
Function
1
+5VDC
D-
USB Type A
3
D+
4
Ground
USB Direct 12V (Type A) Locking
PN 5S-5S213-N-3
Pin
Function
1
2
3
+5VDC
D-
D+
8
1
4
5
6
7-8
Ground
Ground
+12VDC
N/C
USB Type A. Locking
VLink, RS232 AUX Cable, PN 57-57170-3
1
10
Pin
1
Function
Ground
2
3
4
RS232 Transmit Output
RS232 Receive Input
RTS Output
5
6-8
9
CTS Input
N/C
+5VDC
10-pin Modular Plug
10
Shield Ground
50
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SCANNER AND CABLE TERMINATIONS
CABLE CONNECTOR CONFIGURATIONS (HOST END)
VLink, Keyboard Wedge
PN 54-54002
Pin
1
Function
Keyboard Clock
2
Keyboard Data
No Connect
3
4
Power Ground
+5 Volts DC
5-Pin DIN, Female
5
Pin
1
Function
Keyboard Data
No Connect
2
3
Power Ground
4
5
6
+5 Volts DC
PC Clock
No Connect
6-Pin DIN, Male
Honeywell will supply an adapter cable with a 5-pin DIN male connector on one
end and a 6-pin mini DIN female connector on the other. According to the
termination required, connect the appropriate end of the adapter cable to the
VLink cable, leaving the necessary termination exposed for connecting to the
keyboard and the keyboard port on the PC.
Keyboard Wedge
Adapter Cable
Pin
1
Function
PC Clock
PC Data
2
3
No Connect
Power Ground
+5 Volts DC
4
5-Pin DIN, Male
5
Pin
1
Function
Keyboard Data
No Connect
2
3
Power Ground
+5 Volts DC
4
6-pin Mini DIN, Female
5
Keyboard Clock
No Connect
6
51
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REGULATORY COMPLIANCE
SAFETY
ITE Equipment
IEC 60950-1: Second Edition
EN 60950-1: Second Edition
Laser
Laser Class 1: IEC 60825-1: Second Edition, 2007
EN 60825-1: Second Edition, 2007
LED
IEC 62471: Exempt Risk Group
Caution
Use of controls or adjustments or performance of procedures other than those specified
herein may result in hazardous laser light exposure. Under no circumstances should
the customer attempt to service the laser scanner. Never attempt to look at the laser
beam, even if the scanner appears to be nonfunctional. Never open the scanner in an
attempt to look into the device. Doing so could result in hazardous laser light exposure.
The use of optical instruments with the laser equipment will increase eye hazard.
Atención
La modificación de los procedimientos, o la utilización de controles o ajustes distintos
de los especificados aquí, pueden provocar una luz de láser peligrosa. Bajo ninguna
circunstancia el usuario deberá realizar el mantenimiento del láser del escáner. Ni
intentar mirar al haz del láser incluso cuando este no esté operativo. Tampoco
deberá abrir el escáner para examinar el aparato. El hacerlo puede conllevar una
exposición peligrosa a la luz de láser. El uso de instrumentos ópticos con el equipo
láser puede incrementar el riesgo para la vista.
Attention
L'emploi de commandes, réglages ou procédés autres que ceux décrits ici peut
entraîner de graves irradiations. Le client ne doit en aucun cas essayer d'entretenir
lui-même le scanner ou le laser. Ne regardez jamais directement le rayon laser,
même si vous croyez que le scanner est inactif. N'ouvrez jamais le scanner pour
regarder dans l'appareil. Ce faisant, vous vous exposez à une rayonnement laser qú
êst hazardous. L'emploi d'appareils optiques avec cet équipement laser augmente le
risque d'endommagement de la vision.
Achtung
Die Verwendung anderer als der hier beschriebenen Steuerungen, Einstellungen oder
Verfahren kann eine gefährliche Laserstrahlung hervorrufen. Der Kunde sollte unter
keinen Umständen versuchen, den Laser-Scanner selbst zu warten. Sehen Sie
niemals in den Laserstrahl, selbst wenn Sie glauben, daß der Scanner nicht aktiv ist.
Öffnen Sie niemals den Scanner, um in das Gerät hineinzusehen. Wenn Sie dies tun,
können Sie sich einer gefährlichen Laserstrahlung aussetzen. Der Einsatz optischer
Geräte mit dieser Laserausrüstung erhöht das Risiko einer Sehschädigung.
52
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REGULATORY COMPLIANCE
Attenzione
L’utilizzo di sistemi di controllo, di regolazioni o di procedimenti diversi da quelli
descritti nel presente Manuale può provocare delle esposizioni a raggi laser rischiose.
Il cliente non deve assolutamente tentare di riparare egli stesso lo scanner laser. Non
guardate mai il raggio laser, anche se credete che lo scanner non sia attivo. Non
aprite mai lo scanner per guardare dentro l’apparecchio. Facendolo potete esporVi ad
una esposizione laser rischiosa. L’uso di apparecchi ottici, equipaggiati con raggi
laser, aumenta il rischio di danni alla vista.
EMC
Emissions
FCC Part 15, ICES-003, CISPR 22, EN 55022
Immunity
CISPR 24, EN 55024
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Class A Devices
The following is applicable when the scanner cable is greater in length than 3 meters
(9.8 feet) when fully extended:
Les instructions ci-dessous s’appliquent aux cables de scanner dépassant 3 métres
(9.8 pieds) de long en extension maximale:
Folgendes trifft zu, wenn das Scannerkabel länger als 3 Meter ist:
This equipment has been tested and found to comply with limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the user will be required to correct the
interference at their own expense. Any unauthorized changes or modifications to this
equipment could void the user’s authority to operate this device.
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.
Notice
This Class A digital apparatus complies with Canadian ICES-003.
Remarque
Cet appareil numérique de classe A est conforme à la norme canadienne NMB-003.
Warning
This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
Warnung!
Dies ist eine Einrichtung der Klasse A. Diese Einrichtung kann im Wohnbereich
Funkstörungen verursachen. In diesem Fall kann vom Betreiber verlangt werden,
angemessene Massnahmen durchzuführen.
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REGULATORY COMPLIANCE
EMC
Attenzione
Questo e’ un prodotto di classe A. Se usato in vicinanza di residenze private potrebbe
causare interferenze radio che potrebbero richiedere all’utilizzatore opportune misure.
Attention
Ce produit est de classe “A”. Dans un environnement domestique, ce produit peut être la
cause d’interférences radio. Dans ce cas l’utiliseteur peut être amené à predre les
mesures adéquates.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Class B Devices
The following is applicable when the scanner cable is less than 3 meters
(9.8 feet) in length when fully extended:
Les instructions ci-dessous s’appliquent aux cables de scanner ne dépassant
pas 3 métres (9.8 pieds) de long en extension maximale:
Folgendes trifft zu, wenn das Scannerkabel kürzer als 3 Meter ist:
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
Notice
This Class B digital apparatus complies with Canadian ICES-003.
Remarque
Cet appareil numérique de classe B est conforme à la norme canadienne NMB-003.
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CUSTOMER SUPPORT
Technical Assistance
If you need assistance installing or troubleshooting your device, please contact
us by using one of the methods below:
Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the
Knowledge Base cannot help, our Technical Support Portal (see below) provides
an easy way to report your problem or ask your question.
Technical Support Portal: www.hsmsupportportal.com
The Technical Support Portal not only allows you to report your problem, but it
also provides immediate solutions to your technical issues by searching our
Knowledge Base. With the Portal, you can submit and track your questions
online and send and receive attachments.
Web form: www.hsmcontactsupport.com
You can contact our technical support team directly by filling out our online
support form. Enter your contact details and the description of the
question/problem.
Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website at the link above.
Product Service and Repair
Honeywell International Inc. provides service for all of its products through
service centers throughout the world. To obtain warranty or non-warranty
Service and Repair to see your region’s instructions on how to obtain a Return
Material Authorization number (RMA #). You should do this prior to returning the
product.
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LIMITED WARRANTY
Honeywell International Inc. ("HII") warrants its products and optional accessories to be free
from defects in materials and workmanship and to conform to HII’s published specifications
applicable to the products purchased at the time of shipment. This warranty does not cover
any HII product which is (i) improperly installed or used; (ii) damaged by accident or
negligence, including failure to follow the proper maintenance, service, and cleaning
schedule; or (iii) damaged as a result of (A) modification or alteration by the purchaser or
other party, (B) excessive voltage or current supplied to or drawn from the interface
connections, (C) static electricity or electro-static discharge, (D) operation under conditions
beyond the specified operating parameters, or (E) repair or service of the product by
anyone other than HII or its authorized representatives.
This warranty shall extend from the time of shipment for the duration published by HII for
the product at the time of purchase ("Warranty Period"). Any defective product must be
returned (at purchaser’s expense) during the Warranty Period to HII factory or authorized
service center for inspection. No product will be accepted by HII without a Return Materials
Authorization, which may be obtained by contacting HII. In the event that the product is
returned to HII or its authorized service center within the Warranty Period and HII
determines to its satisfaction that the product is defective due to defects in materials or
workmanship, HII, at its sole option, will either repair or replace the product without charge,
except for return shipping to HII.
EXCEPT AS MAY BE OTHERWISE PROVIDED BY APPLICABLE LAW, THE
FOREGOING WARRANTY IS IN LIEU OF ALL OTHER COVENANTS OR WARRANTIES,
EITHER EXPRESSED OR IMPLIED, ORAL OR WRITTEN, INCLUDING, WITHOUT
LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
HII’S RESPONSIBILITY AND PURCHASER’S EXCLUSIVE REMEDY UNDER THIS
WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE
PRODUCT WITH NEW OR REFURBISHED PARTS. IN NO EVENT SHALL HII BE
LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, AND, IN NO
EVENT, SHALL ANY LIABILITY OF HII ARISING IN CONNECTION WITH ANY PRODUCT
SOLD HEREUNDER (WHETHER SUCH LIABILITY ARISES FROM A CLAIM BASED ON
CONTRACT, WARRANTY, TORT, OR OTHERWISE) EXCEED THE ACTUAL AMOUNT
PAID TO HII FOR THE PRODUCT. THESE LIMITATIONS ON LIABILITY SHALL REMAIN
IN FULL FORCE AND EFFECT EVEN WHEN HII MAY HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH INJURIES, LOSSES, OR DAMAGES. SOME STATES,
PROVINCES, OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
All provisions of this Limited Warranty are separate and severable, which means that if any
provision is held invalid and unenforceable, such determination shall not affect the validity
of enforceability of the other provisions hereof. Use of any peripherals not provided by the
manufacturer may result in damage not covered by this warranty. This includes but is not
limited to: cables, power supplies, cradles, and docking stations. HII extends these
warranties only to the first end-users of the products. These warranties are non-
transferable.
The duration of the limited warranty for the 7820 Solaris is two (2) years. The accessories
have a 90 day limited warranty from the date of manufacture.
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INDEX
A
E
AC ........................................................ 8
accessories ...................................... 3, 4
adapter............................................... 51
audible............................... See indicator
auxiliary.............................. 3, 45, 49, 50
scanner .............................. 17, 18, 19
auxiliary port....................................... 10
EAS.......................................... 3, 10, 20
EMC ................................................... 53
EMI..................................................... 53
emissions ........................................... 53
error code........................................... 36
F
features ................................................ 1
firmware ............................................. 47
flash.................................................... 47
flex stand
installation.................... 21–23, 21–23
optional kits ...................................... 5
B
bar code ........................... 29, 30, 31, 32
Bar Code ............................................ 46
beep .................................. See indicator
blue led.............................. See indicator
button
power save button...................... 9, 37
tone button ....................................... 9
volume button................................... 9
Button................................................. 47
H
HID..................................................... 14
Host.................................................... 17
I
C
immunity............................................. 53
indicator................................................ 7
audible................ 9, 33, 35, 41–45, 47
diagnostic....................................... 36
failure ........................... 33, 35, 41–45
visual........................ 9, 34, 41–45, 47
installation
cable......................................... 12–19
EAS................................................ 20
flex stand...................... 21–23, 21–23
outer window.................................. 39
interface ............................................... 7
light pen.................................... 15, 48
RS232 ............................................ 15
RS485 ...................................... 16, 48
stand-alone keyboard..................... 49
USB................................................ 14
cable................................................. 7, 9
adapter........................................... 51
auxiliary............................................ 3
communication................. 3, 4, 48–51
connection area................................ 9
cover ................................................ 9
EAS.................................................. 3
keyboard wedge....................... 48–51
pin assignments ....................... 48–51
powerlink.......................... 3, 4, 48–51
removal .......................................... 40
stand-alone keyboard....................... 3
USB...................................... 3, 48–51
caution.......................................... 11, 52
class................................................... 54
cleaning.............................................. 39
communication..................................... 2
compliance................................... 52, 53
configuration....................................... 47
Configuration...................................... 46
connector panel.................................. 10
customer service................................ 56
K
kb wedge...............See keyboard wedge
keyboard type....................................... 2
keyboard wedge....... 2–3, 10, 43, 49, 51
kits.................................................... 5, 6
D
L
DC power ........................................... 10
depth of field................. 7, 29, 30, 31, 32
diagnostic........................................... 36
dimensions..................................... 7, 10
dust label............................................ 12
labels............................................ 11, 12
laser ....................................... 11, 37, 52
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INDEX
laser power........................................... 7
led ..................................... See indicator
limited warranty .................................. 56
RS485 ................................................ 10
S
safety............................................ 52, 54
scan zone........................................... 28
secondary scanner........... 17, 18, 19, 45
serial label.......................................... 11
specifications........................................ 7
M
maintenance....................................... 39
manual ................................................. 3
MetroSelect........................................ 46
MetroSet2........................................... 47
T
N
tone ........................................ 33, 34, 35
troubleshooting............................. 41–45
notices................................................ 54
O
U
operation ............................................ 54
upgrade.............................................. 47
USB........................ 3, 10, 14, 45, 49, 50
P
V
pin assignments ....................See cables
POS (Point Of Sale) ........................... 14
power.............................................. 8, 47
power save......................................... 37
protocols............................................... 2
ventilation............................................. 8
visual..................................see indicator
voltage................................ 8, 13, 15, 17
W
R
warranty.............................................. 56
weight................................................... 7
window ........................................... 9, 39
window, outer..................................... 39
razzberry tone ........................ 33, 34, 35
repair.................................................. 56
RS232 ........................ 10, 15, 44, 48–51
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Honeywell Scanning & Mobility
9680 Old Bailes Road
Fort Mill, SC 29707
00-02283 Rev G
4/13
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