Hearth and Home Technologies Indoor Fireplace SILH60ENH B User Manual

Owner’s Manual  
Installation and Operation  
Models:  
SILH50E-B  
SILH50ENH-B  
SILH50EV-B  
SILH60E-B  
SILH60ENH-B  
SILH60EV-B  
Electric Fireplace  
DO  
DISCARD  
NOT  
CAUTION  
DO NOT DISCARD THIS MANUAL  
Read, understand  
and follow these  
instructions for safe  
installation and  
operation.  
Leave this manual with  
party responsible for  
use and operation.  
Important operating  
and maintenance  
instructions included.  
¨
WARNING  
WARNING  
HOT! DO NOT TOUCH.  
SEVERE BURNS MAY RESULT.  
CLOTHING IGNITION MAY RESULT.  
If the information in these instruc-  
tions is not followed exactly, a  
re may result causing property  
damage, personal injury, or death.  
Glass and other surfaces are hot  
during operation and cool down.  
Do not store or use gasoline or other  
ammable vapors and liquids in the vicinity  
of this or any other appliance.  
• Comply with all minimum clearances to  
combustibles as specied. Failure to comply  
may cause house re.  
Keep children away.  
CAREFULLY SUPERVISE children in same room  
as heater.  
Alert children and adults to hazards of high  
temperatures.  
Keep clothing, furniture, draperies and other  
combustibles away.  
Made in China  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
1
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Table of Contents  
1
2
Listing and Code Approvals  
A. Certication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4  
4
8
Operating Instructions  
15  
A. Manual Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
B. Hand Held Remote Control Transmitter . . . . . . . . . . 16  
C. Wall Switch Control . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
D. FCC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Getting Started  
5
A. Important Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 5  
B. Design and Installation Considerations. . . . . . . . . . . . 6  
C. Tools and Supplies Needed. . . . . . . . . . . . . . . . . . . . . 6  
D. Inspect Heater and Components. . . . . . . . . . . . . . . . . 6  
9
Troubleshooting  
A. Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . 18  
18  
3
4
Framing and Clearances  
7
10 Maintenance and Service  
19  
A. Selecting Heater Location . . . . . . . . . . . . . . . . . . . . . . 7  
B. Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
C. Framing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
A. Cleaning the Firebox and Control Compartment. . . . 19  
B. Cleaning the Glass Doors and Back Acrylic Panel . . 19  
C. Replacing the Light Bulbs . . . . . . . . . . . . . . . . . . . . . 19  
D. Heater/Blower Assembly Maintenance . . . . . . . . . . . 20  
E. Maintenance Task List. . . . . . . . . . . . . . . . . . . . . . . . 20  
Wiring  
9
A. 120VAC Wall Outlet Installation. . . . . . . . . . . . . . . . . . 9  
B. 120VAC Hardwire Installation . . . . . . . . . . . . . . . . . . . 9  
C. 240VAC Hardwire Installation . . . . . . . . . . . . . . . . . . 10  
D. Wall Switch Wiring (12VDC) . . . . . . . . . . . . . . . . . . . 10  
11 Reference Materials  
21  
A. Heater Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
B. Optional Components . . . . . . . . . . . . . . . . . . . . . . . . 22  
C. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
D. Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
E. Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . 28  
5
6
Heater Preparation  
A. Secure and Level the Heater. . . . . . . . . . . . . . . . . . . 11  
11  
Finishing  
12  
A. Finishing Material . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
B. Finishing Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
C. Mantel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
7
Heater Setup  
14  
A. Remove Shipping Materials. . . . . . . . . . . . . . . . . . . . 14  
B. Clean Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
C. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Note: An arrow (¨) found in the text signies change in content.  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
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Listing and Code Approvals  
1
A. Certication  
This heater has been tested in accordance with the UL2021  
Standards for xed and location-dedicated electric room  
heaters in the United States, the current CSA C22.2 No. 46  
in Canada and has been listed by Underwriters Laboratories  
Inc. for installation as described in this manual. All compo-  
nents are UL or CSA safety certied.  
This heater has been tested and listed for use with the op-  
tional components specied in this manual. These optional  
components may be purchased separately and installed at  
a later date.  
Heatilator is a registered trademark of Hearth & Home Tech-  
nologies Inc.  
4
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Getting Started  
2
WARNING  
WARNING  
Fire Risk!  
Improper installation, adjustment, alteration, service  
or maintenance can cause injury or property damage.  
Refer to the owner’s information manual provided with  
this heater. For assistance or additional information  
consult a qualied installer, service agency or your  
dealer.  
Do not install or operate damaged  
heater.  
Do not modify heater.  
Installation other than as instructed by  
Hearth & Home Technologies Inc. is  
strictly prohibited.  
Do not operate the heater without fully  
assembling all components.  
Installation and/or use of any component  
part not approved by Hearth & Home  
Technologies.  
Hearth & Home Technologies disclaims any responsibility  
for, and the warranty and agency listing will be voided by  
the above actions.  
A. Important Instructions  
When using electrical heaters, basic precautions should al-  
ways be followed to reduce the risk of re, electric shock,  
and injury to persons, including the following:  
Do not insert or allow foreign objects to enter any ventilation  
or exhaust opening as this may cause an electric shock  
or re, or damage the heater.  
To prevent a possible re, do not block air intakes or  
exhaust in any manner.  
A heater has hot and arcing or sparking parts inside. Do  
not use it in areas where gasoline, paint, or ammable  
liquids are used or stored.  
Use this heater only as described in this manual.Any other  
use not recommended by the manufacturer may cause  
re, electric shock, or injury to persons.  
Avoid the use of an extension cord because the extension  
cord may overheat and cause a risk of re. However, if you  
have to use an extension cord, the cord shall be No. 16  
AWG minimum size and rated not less than 1875 watts.  
Use minimum length and do not coil cord.  
Always use properly grounded fused and polarized  
outlets.  
Always use ground fault protection where required by  
electrical code.  
Always disconnect power before performing any cleaning,  
maintenance or relocation of the heater.  
To prevent a possible re, do not burn wood or other  
materials in this heater.  
To prevent electric shock or re, always use a certied  
electrician should new circuits or outlets be required.  
When transporting or storing the heater, keep in a dry  
place free from excessive vibration and store as to avoid  
damage.  
Read all instructions before using this heater.  
This heater is hot when in use. To avoid burns, do not let  
bare skin touch hot surfaces. If provided, use handles  
when moving this heater. Keep combustible materials,  
such as furniture, pillows, bedding, papers, clothes, and  
curtains at least 12 in. (305 mm) from the front of the  
heater and keep them away from the sides and rear.  
Extreme caution is necessary when any heater is used  
by or near children or invalids and whenever the heater  
is left operating and unattended.  
Always unplug heater when not in use.  
Do not operate any heater with a damaged cord or plug  
or after the heater malfunctions, has been dropped or  
damaged in any manner. Return heater to authorized  
service facility for examination, electrical or mechanical  
adjustment, or repair.  
Do not use outdoors.  
This heater is not intended for use in bathrooms, laundry  
areas and similar indoor locations. Never locate heater  
where it may fall into a bathtub or other water container.  
Do not run cord under carpeting. Do not cover cord with  
throw rugs, runners, or the like. Arrange cord away from  
trafc area and where it will not be tripped over. Do not  
coil cord.  
To disconnect heater, turn controls to “OFF”, then remove  
plug from outlet.  
SAVE THESE INSTRUCTIONS FOR FUTURE  
REFERENCE.  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
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B. Design and Installation Considerations  
D. Inspect Heater and Components  
CAUTION  
CAUTION  
Check building codes prior to installation.  
Sharp Edges  
Installation MUST comply with local, regional,  
state and national codes and regulations.  
Consult insurance carrier, local building inspector,  
re ofcials or authorities having jurisdiction about  
restrictions, installation inspection, and permits.  
Wear protective gloves  
and safety glasses during  
installation.  
When planning a heater installation, it is necessary to deter-  
mine the following information before installing:  
WARNING  
Fire Risk  
Where the heater is to be installed. See Sections  
3 and 4.  
Electrical wiring. See Section 4.  
Framing and nishing details. See Sections 3 and 6.  
Whether optional accessories—devices such as a fan, wall  
switch or remote control—are desired. See Section 11.  
Inspect heater and components for damage.  
Damaged parts may impair safe operation.  
Do NOT install damaged components.  
Do NOT install incomplete components.  
Do NOT install substitute components  
Report damaged parts to dealer.  
C. Tools and Supplies Needed  
Before beginning the installation be sure the following tools  
and building supplies are available:  
Carefully remove the heater and components from the  
packaging.  
Report to your dealer any parts damaged in shipment.  
Read all the instructions before starting the installation.  
Follow these instructions carefully during the  
installation to ensure maximum safety and benet.  
Reciprocating saw  
Pliers  
Hammer  
Framing material  
Wall-nishing materials  
Gloves  
Phillips screwdriver  
Framing square  
Flat blade screwdriver Electric drill and bits  
Plumb line  
Level  
Safety glasses  
Tape measure  
Surround  
1/2-3/4 in. length, #6 or #8 self-drilling screws  
Misc. screws and nails  
Note:  
Illustrations and photos reect typical installations  
and are FOR DESIGN PURPOSES ONLY.  
Illustrations/diagrams are not drawn to scale.  
Actual installation/appearance may vary due to  
individual design preference.  
CAUTION  
Hearth & Home Technologies reserves the right to  
alter its products.  
Keep heater dry.  
Mold or rust may cause odors.  
Note: Minimum and maximum clearances must be  
maintained at all times. Illustrations throughout these  
instructions reect typical installations and are for design  
purposes only. Actual installation may vary slightly due to  
individual design preferences.  
The illustrations and diagrams used throughout these  
installation instructions are not drawn to scale.  
6
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Framing and Clearances  
WARNING  
3
Note: Minimum and maximum clearances must be  
maintained at all times. Illustrations throughout these  
instructions reect typical installations and are for design  
purposes only. Actual installation may vary slightly due to  
individual design preferences.  
Fire Risk  
Provide adequate clearances.  
Around air openings  
To combustibles  
For service access.  
The illustrations and diagrams used throughout these  
installation instructions are not drawn to scale.  
Locate heater away from trafc areas.  
A. Selecting Heater Location  
B. Clearances  
Several options are available to you when choosing a loca- Figure 3.1 shows all clearances that must be maintained  
tion for your heater. This heater may be used as a room around the heater.  
divider, installed along a wall, across a corner or used in an  
exterior chase. See Figure 3.1. This heater may be installed  
directly on the oor, carpet or raised on a hearth.  
WARNING  
Fire Risk  
Due to high temperature, this heater should  
be located out of high trafc areas.  
DANGER  
Electrocution Risk  
Keep combustible materials such as  
furniture, pillows, bedding, papers,  
clothes and curtains at least 12 in.  
(305 mm) from the front of the heater.  
NEVER locate this heater where it may fall  
into a bathtub or other water container.  
Contact local building administrator for  
information on bathroom intallations.  
D
WARNING  
Fire Risk!  
Prevent contact with sagging, loose  
insulation.  
Do NOT install against vapor barriers or  
exposed insulation.  
14 in.  
(356mm)  
A
B
C
A
A
WARNING  
Do NOT use this heater if any part has been under water.  
Immediately call a qualied service technician to inspect  
the heater and to replace any part of the control system  
which has been under water.  
14 in.  
(356mm)  
1 in. (26mm) min.  
Model  
A
B
45  
C
22-1/2  
572  
25  
D
in.  
mm  
in.  
36-1/4  
31-7/8  
SILH50E-B  
Series  
921  
1143  
50  
810  
WARNING  
41-1/8  
1045  
35-3/8  
899  
SILH60E-B  
Series  
Fire Risk  
mm  
1270  
635  
Comply with all minimum clearances to  
combustibles as specied.  
Figure 3.1 Heater Locations  
Failure to comply may cause re.  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
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C. Framing  
Figure 3.2 shows a typical framing (using 2 x 4 lumber) of  
the heater, assuming combustible materials are used. All re-  
quired clearances to combustibles around the heater must  
be adhered to.  
(CEILING)  
30 in. min.  
(762 mm)  
3/4 in. - 12 in.  
(19 mm - 305 mm)  
C
B*  
Mantel height listed is measured  
from the BASE of the heater.  
(header height)  
Model  
A
B
C
31-1/2  
800  
35  
in.  
36-1/4  
921  
31-1/4  
794  
SILH50E-B  
Series  
mm  
in.  
A*  
41-1/4  
1048  
34-7/8  
886  
SILH60E-B  
Series  
mm  
889  
14 in.  
(356 mm)  
*If using the PBT or BKT Cabinet Trim Kits,  
increase the width (A) by 1-1/4 in. (32 mm)  
and header height (B) by 5/8 in. (16 mm. )  
Figure 3.2 Framing the Heater  
8
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Wiring  
4
Amps  
WARNING  
Model  
Description  
31 in. replace  
31 in. replace  
Voltage  
120  
Watts  
1400  
2600  
155  
(120/240)  
SILH50E-B  
12.5  
12.5  
1.2  
Shock Risk  
Fire Risk  
SILH50EV-B  
240  
SILH50ENH-B 31 in. replace  
120  
Improperly protected power cords could  
cause electrical shock or re.  
SILH60E-B  
36 in. replace  
36 in. replace  
120  
1400  
2600  
155  
12.5  
12.5  
1.2  
SILH60EV-B  
240  
Do not pinch the cord or lay against a  
sharp object.  
Do not cover the cord with carpeting, throw  
rugs or runners.  
Secure and arrange cord to avoid a  
tripping hazard.  
Do not coil cord.  
SILH60ENH-B 36 in. replace  
120  
Note: Follow all national and local electrical codes.  
Note: This heater must be electrically wired and grounded  
in accordance with local codes or, in the absence of local  
codes, with National Electric Code ANSI/NFPA 70-latest  
edition or the Canadian Electric Code, CSA C2.1 as  
appropriate.  
WARNING  
Shock Risk  
Improperly grounded outlets could cause  
electrical shock.  
All wiring must be done by a qualied electrician.  
Use appropriate wire to meet local and national  
codes for rated power consumption.  
Always use properly grounded, fused and  
polarized outlets.  
Always used ground fault protection where  
required by electrical code.  
CAUTION  
CAUTION  
Label all wires prior to disconnection when servicing  
controls. Wiring errors can cause improper and dangerous  
operation. Verify proper operation after servicing.  
Disconnect remote controls during your extended absence.  
This will prevent accidental operation of the heater.  
A. 120VAC Wall Outlet Installation  
B. 120VAC Hardwire Installation  
The heater is wired from factory with a polarized plug.  
For ease of electrical hook up, you may wish to install the  
heater near an existing outlet. A15 amp, 120 volt circuit is  
required. A dedicated circuit is preferred but not essential  
in all cases. A dedicated circuit will be required if, after  
installation, the circuit trips or fuse blows on a regular  
basis when the heater is operated. Additional appliances  
on the same circuit may exceed the current rating of the  
circuit breaker.  
Turn off circuit breaker.  
Access knockout.  
Remove the access cover plate.  
Disconnect the power cord from the terminal block.  
Remove the knockout and install the cable clamp (not  
provided) into the hole.  
Feed 8 in. of service wire through the cable clamp and  
secure.  
Connect the black wire from the service to the L1  
terminal.  
Connect the white wire from the service to the N  
terminal.  
Connect the green (ground) from the service to the GND  
terminal.  
Before plugging heater into wall outlet, make sure all  
control switches are in the “OFF” position. To access  
the controls, lift up on the lower grille panel and rotate it  
forward.  
If the power cord is not being used, go to Step B below. If  
the cord does not reach the outlet, a No. 16-AWG minimum  
wire size extension cord rated for a minimum of 1875 watts  
may be used. Use minimum length and do not coil cord.  
Optional wall switch wiring is to be done at this time.  
Replace access cover plate.  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
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C. 240VAC Hardwire Installation  
D. Wall Switch Wiring (12VDC)  
*Do not connect wires to 120/240VAC* (hardwired heat-  
ers only)  
Turn off circuit breaker.  
Access knockout.  
Remove the access cover plate.  
Disconnect the power cord from the terminal block.  
Remove the knockout and install the cable clamp (not  
provided) into the hole.  
Turn off circuit breaker.  
Access knockout.  
Remove the access cover plate.  
Feed 16 in. of service wire through the cable clamp and  
secure.  
Feed 8 in. of service wire through the cable clamp and  
secure.  
Connect the black wire from the service to the L1  
terminal.  
Connect the red wire from the service to the L2  
terminal.  
Connect the white wire from the service to the N  
terminal.  
Low voltage wire can be used for the wall switch  
connection.  
Locate the loop of blue wire on the accessory  
connector.  
Cut the loop and connect one side to one of the wall switch  
wires and the other side to the other wire for the switch.  
Replace the access cover plate.  
Run the wall switch wire to the wall box and connect to a  
wall switch (WSK-21 & WSK-21-W).  
Connect the green (ground) from the service to the GND  
terminal.  
Optional wall switch wiring is to be done at this time.  
Replace access cover plate.  
LAMP  
LAMP  
FLAME M0TOR  
-12VDC  
A
B
120 VAC  
LAMPS  
R2  
SPEED  
CONTROL  
DIMMER  
OPTIONAL  
THERMOSTAT  
RELAY  
D1  
DIODE  
REMOTE HEAT  
CONTROL  
REMOTE OR  
WALL ON/OFF  
SWITCH  
B
A
HEAT SWITCH  
+
-
12VDC  
SUPPLY  
BLOWER  
WHITE  
BLOWER  
PE  
N
POWER  
BLOWER  
120 VAC  
HIGH LIMIT  
BLACK  
RED  
HEATER 1  
HEATER 2  
120 V  
240 V  
HIGH LIMIT  
HEATER 1  
-12VDC  
BLACK  
L1  
240 VAC  
120 V  
RED  
L2  
3 PIN WIRING  
HARNESS  
POWER NEUTRAL MUST NOT  
CONNECT TO VIRTUAL NEUTRAL  
OF HEATERS OR BLOWER IN  
240VAC VERSION  
TERMINAL STRIP  
120 VAC PLUG OR 120/240  
HARD WIRED  
120VAC - 240VAC 60 HZ SPLIT-PHASE  
Figure 4.1 120V/240V Wiring Diagram  
10  
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Heater Preparation  
5
A. Secure and Level the Heater  
Note: Follow all national and local electrical codes.  
WARNING  
Fire Risk!  
Note: Select a suitable location that is not susceptible  
to moisture and is away from drapes, furniture and high  
trafc areas.  
Prevent contact with sagging, loose  
insulation.  
Do NOT install against vapor barriers or  
exposed insulation.  
WARNING  
The diagram shows how to properly position, level, and se-  
cure the heater (see Figure 5.1). Nailing tabs are provided to  
secure the heater to the framing members.  
Shock Risk  
Improperly grounded outlets could cause  
electrical shock.  
Place the heater into position.  
Level the heater from side to side and front to back.  
Shim the heater as necessary.  
Bend out nailing tabs on each side.  
Keep nailing tabs ush with the framing.  
Secure the heater to the framing by using nails or screws  
through the nailing tabs.  
Always use properly grounded, fused and  
polarized outlets.  
Always use ground fault protection where  
required by electrical code.  
WARNING  
Shock Risk  
Fire Risk  
Improperly protected power cords could cause  
electrical shock or re.  
Do not pinch the cord or lay against a  
sharp object.  
Do not cover the cord with carpeting, throw  
rugs or runners.  
Arrange and secure cord to avoid a tripping  
hazard.  
WARNING  
Fire Risk  
Nailing Flanges  
(both sides)  
Do not install or operate damaged heater.  
Do not modify heater.  
Installation other than as instructed by Hearth & Home  
Technologies Inc. is strictly prohibited.  
Do not operate the heater without fully assembling all  
components.  
Figure 5.1 Proper Positioning, Leveling and Securing Heater  
Installation and/or use of any component part not  
approved by Hearth & Home Technologies.  
Hearth & Home Technologies disclaims any responsibility  
for, and the warranty and agency listing will be voided by  
the above actions.  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
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Finishing  
6
A. Finishing Material  
Note: Finishing materials are normally installed behind  
the nailing anges or up to the sides of the nailing anges.  
Allow room for the front to be added and the heater to be  
anchored.  
Combustible Material  
Material which is made of or surfaced with wood,  
compressed paper, plant bers, plastics, or any material  
capable of igniting and burning, whether ame proofed or  
not, plastered or not plastered.  
Non-Combustible Material  
Material which will not ignite and burn. Such materials are  
those consisting entirely of steel, iron, brick, tile, concrete,  
slate, glass or plasters, or any combination thereof.  
1/2 in.  
(13 mm)  
Combustible  
Finishing  
Material  
stud  
(top view)  
Grilles  
appliance face  
drywall  
combustible  
material  
Figure 6.2 Finishing-Top View (120V)  
Figure 6.1 Finishing Materials  
B. Finishing Checklist  
Power supply service must be either completed or placed  
within the heater prior to nishing to avoid reconstruction.  
Wall switch wires (hardwired heaters only) must also  
be completed to avoid reconstruction. See Section  
“4. Wiring”.  
stud  
(top view)  
Combustible material may cover the black outer surface  
by 1/2 in. on the 120V heaters only. See Figure 6.2.  
Combustible material may not cover the black outer  
surface on 240V heaters. See Figure 6.3  
Grilles and air openings cannot be covered in any  
circumstances.  
Noncombustible material may cover all black outer  
surfaces. Grilles and air openings may not be covered.  
Protective cover may stay on during framing, but must  
be removed before nal nishing. Once nal nishing  
has been completed, the protective cover can be used to  
protect heater until nal installation is complete.  
appliance face  
drywall  
combustible  
material  
Figure 6.3 Finishing-Top View (240V)  
Note: The heater is a zero clearance replace and may  
be nished with combustible or noncombustible nishing  
materials.  
When using paint or lacquer to nish the mantel, they must  
be heat-resistant to prevent discoloration.  
12  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
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C. Mantel  
(CEILING)  
30 in. min.  
(762 mm)  
3/4 in. - 12 in.  
(19 mm - 305 mm)  
Model  
A
A
SILH50E-B  
Series  
120 & 240 Volt  
Units  
in.  
mm  
in.  
31-1/2  
800  
35  
Mantel height listed is measured  
from the BASE of the heater.  
SILH60E-B  
Series  
120 & 240 Volt  
Units  
mm  
889  
Figure 6.4 Mantel Specications  
¨
WARNING  
Fire Risk  
Do NOT obstruct air inlet or outlet grilles.  
Do NOT modify grilles.  
Modifying or covering grilles could cause  
temperature rise and re hazard.  
Finishing materials must not interfere with:  
Air ow through grilles or louvers  
Operation of louvers or doors  
Access for service  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
13  
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Heater Setup  
7
A. Remove Shipping Materials  
Cut and discard the ties bundling the rescreen.  
Remove screws holding ember bed shipping tabs in  
place.  
Remove the tabs and discard. Replace the screws.  
Remove the grate from the shipping pack and slide into  
place. See Figure 2  
Remove the upper louver assembly from the pack and  
slide notches over screws in column. See Figure 3.  
Remove the lower louver assembly from the pack and  
install as shown in Figure 4.  
Figure 7.3 Upper Louver Assembly  
Figure 7.1 Shipping Pack  
Figure 7.4 Lower Louver Assembly  
Figure 7.2 Grate In  
14  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
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Operating Instructions  
8
-
It is recommended that during long periods of non-  
usage that the main power switch is turned to the “OFF”  
position.  
WARNING  
Flame/Ember Bed Intensity Control  
Fire Risk  
-
Turn the control knob clockwise to increase the  
Do not operate heater before reading and  
understanding operating instructions.  
intensity.  
-
Turn the control knob counter-clockwise to reduce the  
intensity.  
Failure to operate heater properly may  
cause re.  
Flame/Ember Bed Motion Control  
-
Turn the control knob clockwise to increase the  
motion.  
-
Turn the control knob counter-clockwise to reduce the  
motion.  
A. Manual Controls  
Access Controls  
Heater/Blower Assembly Switch  
-
The heater/blower assembly will operate only if the  
switch is turned on.  
Controls are located behind the lower grille panel. To  
access the controls, lift up on the lower grille panel and  
rotate it forward.  
-
When the heater/blower assembly switch is in the  
“OFF” position, the heater can operate with ame but  
no heat.  
Function of Manual Controls  
Main Power Switch  
-
Main power switch is used to provide power to all  
controls. When the main power switch is on, the heater  
is turned on by the manual control on the heater,  
the remote control (optional) and/or the wall switch  
(optional).  
-
When the main power switch is off, the manual  
switches, remote control and wall switch will not  
work.  
HEATER/BLOWER ASSEMBLY SWITCH  
MAIN POWER SWITCH  
LEARN  
MOTION  
HEATER  
MAIN  
POWER  
LEARN  
MOTION  
INTENSITY THERMOSTAT  
THERMOSTAT  
INTENSITY  
Figure8.1  
Dashboard Controls  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
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CAUTION  
WARNING  
Odors and vapors released during initial  
operation.  
HOT! DO NOT TOUCH.  
SEVERE BURNS MAY RESULT.  
CLOTHING IGNITION MAY RESULT.  
Curing of high temperature paint.  
Open windows for air circulation.  
Glass and other surfaces are hot during  
operation and cool down.  
Odors may be irritating to sensitive individuals.  
Keep children away.  
CAREFULLY SUPERVISE children in same room as  
heater.  
Alert children and adults to hazards of high  
temperatures.  
Do NOT operate with protective barriers removed.  
Keep clothing, furniture, draperies and other  
combustibles away.  
WARNING  
Fire Risk  
All electric heaters have hot and arcing or  
sparking parts inside.  
Keep combustible materials, gasoline  
and other ammable vapors and liquids  
clear of heater.  
Do NOT store ammable materials close  
to heater.  
Keep all such liquids well away from the  
heater while it is in use.  
B. Hand Held Remote Control Transmitter  
RCE-HTL-B (Optional)  
Combustible materials may ignite.  
The RCE-HTL-B is an optional accessory listed with the  
Crestre Series heaters.  
The transmitter is a radio frequency remote control. The  
frequency can be found on the back side of the transmitter.  
The range of the transmitter is approximately 20 ft from  
heater.  
When the remote LED light is RED, the heater has been  
turned on or off by the remote transmitter. The manual  
controls located on the dashboard will override any other  
external controls (remote control/wall switch) used to  
operate the heater.  
Hand Held Remote Transmitter/Heater Initialization  
-
The transmitter operates on a 12V battery (included)  
made specically for remote controls and electronic  
lighters. Install the 12V battery supplied with the heater  
into the battery compartment of the hand held remote  
transmitter. It is recommended that alkaline batteries  
always be used for longer battery life and maximum  
operational performance. If the signal light does not  
illuminate (when it normally would), check the position  
of the transmitter’s battery.  
-
-
-
Initialization only has to be done once.  
Turn the main power switch on.  
Locate the LEARN button on the dashboard. The  
LEARN button is located behind the lower grille/panel.  
To push the button, use a blunt object (such as a  
pencil).  
-
-
Push the button in and release. The heater will  
beep.  
Push and hold either the ON or OFF button on the hand  
held remote transmitter.Abeep will indicate heater and  
remote have been initialized.  
16  
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Remote Transmitter Function  
D. FCC Requirements  
-
The hand held remote transmitter is only an ON/OFF  
control. When the transmitter is active, the remote  
LED light will be RED. Upon initial use, there may be  
a delay of three seconds before the remote receiver will  
respond to the transmitter. This is part of the system’s  
design.  
If this equipment does cause harmful interference to radio  
or television reception, which can be determined by turn-  
ing the equipment off and on, the user is encouraged to try  
to correct the interference by one or more of the following  
measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the  
receiver.  
-
With the main power switch (located on the heater  
system) in the “ON” position, press the ON button on  
the hand held remote transmitter to turn on the heater.  
The transmitter does not control/change the other  
switches or controls located on the heater. Features  
of the heater (ame motion and heater system) will  
remain in their last set position. If you would like to  
change the setting you will have to access the manual  
controls (located on the heater) to set the desired  
position.  
Connect the equipment into an outlet on a circuit different  
from that to which the receiver is connected.  
Consult the dealer or an experienced radio or TV technician  
for help.  
Canadian Equipment Requirements  
This digital apparatus does not exceed the Class A/Class B  
limits for radio noise emissions from digital apparatus set  
out in the Radio Interference Regulations of the Canadian  
Department of Communications.  
-
To turn off the heater, press the OFF button on the  
hand held remote transmitter.  
C. Wall Switch Control  
This device complies with RSS-210 of Industry and Science  
Canada. Operation is subject to the following two conditions:  
1) This device may not cause interference and 2) this device  
must accept any interference, including interference that  
may cause undesired operation of the device.  
(hardwired heaters only) (WSK-21 & WSK-21-W)  
The wall switch wiring can be found in the  
Section “4. Wiring”.  
The wall switch has an operating voltage of 12VDC, do  
not hook up to 120/240VAC. For installations you can  
use 24AWG thermostat wire connected to a standard wall  
switch. It is recommended not to exceed 15 ft of wire from  
heater.  
Note: This equipment has been tested and found to comply  
with the limits for a Class B digital device, pursuant to  
Part 15 of the FCC rules. These limits are designed to  
provide reasonable protection against harmful interference  
in a residential installation. This equipment generates, uses  
and can radiate radio frequency energy, and, if not installed  
and used in accordance with the instructions, may cause  
harmful interference to radio communications. However,  
there is no guarantee that interference will not occur in a  
particular installation.  
With the main power switch (located on the dashboard)  
in the “ON” position, the wall switch can turn the heater  
on and off. The wall switch does not control the other  
switches or controls located on the dashboard. Features of  
the heater (ame motion and heater/blower assembly) will  
remain in their last set position. If you would like to change  
the setting, you will have to access the manual controls  
(located on the heater) to set the desired position.  
The heater must be turned on and off by the wall switch.  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
17  
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Troubleshooting  
9
A. Troubleshooting Guide  
Issues  
Possible Causes  
Solutions  
Heater doesn’t turn on with the main  
switch or remote transmitter.  
1. Power switch is off.  
1. Turn the power switch to the “ON” position.  
2. Circuit breaker is tripped  
2. May need to put the heater on a dedicated service or  
reduce the number of appliances on the circuit.  
3. Heater is unplugged from wall outlet.  
4. Loose wiring.  
3. Plug the cord into an outlet.  
4. Check all wiring for loose connections.  
1. Replace the bulbs.  
Heater is on, but no ame or low ame 1. The bulbs are burned out  
intensity.  
2. Loose wiring.  
2. Check all wiring for loose connections.  
1. Check all wiring for loose connections.  
2. Reattach the ame element to the motor.  
Flames are frozen.  
1. Loose wiring.  
2. Flame element is not attached to the  
motor.  
3. Motor is defective.  
3. Replace the motor.  
Excessive noise in the lower portion of 1. Flame element isn’t seated properly.  
1. Reinstall the ame element.  
2. Replace the motor.  
the heater.  
2. Motor is defective.  
Heater/blower assembly doesn’t come 1. Heater/blower assembly switch is off.  
1. Turn the heater switch to the “ON” position.  
on.  
2. Thermostat is set too low.  
2. Move the thermostat knob clockwise until you hear a  
“click”.  
3. Heater/blower assembly is overheated.  
3. The heater/blower assembly is protected by a thermal  
cutout switch. Shut off all heater switches on the  
dashboard including the main power switch. Wait 5  
minutes, then turn the heater on.  
4. Loose wiring.  
4. Check all wiring for loose connections.  
1. Check all wiring for loose connections.  
2. Replace the heater/blower assembly.  
1. Check all wiring for loose connections.  
2. Replace the heater/blower assembly.  
Fan runs but not heat is put out.  
1. Loose wiring.  
2. Bad heating element.  
1. Loose wiring.  
Heater element is on but fan doesn’t  
run.  
2. Fan is defective.  
1. Thermostat is set too high.  
The heater/blower assembly doesn’t  
turn off.  
1. Move the thermostat knob counter-clockwise until you  
hear a “click”.  
Excessive noise in upper portion of the 1. Build up of dirt on the fans.  
1. Clean all fans.  
heater.  
2. Heater fan is defective.  
2. Replace the heater/blower assembly.  
1. Move remote closer to the heater.  
2. Replace the batteries.  
Remote control doesn’t work.  
1. Remote is out of range.  
2. Low batteries.  
Odor.  
The heater may emit a slight, harmless  
odor when rst used. This is a normal  
condition caused by initial heating of the  
internal parts and will not occur again.  
18  
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Maintenance and Service  
10  
A. Cleaning the Firebox and Control Compart-  
ment  
WARNING  
Keep the rebox, control compartment and heater system  
clean. Clean by brushing and vacuuming at least once a  
year. To access the control compartment, follow the instruc-  
tions for replacing the light bulbs. Follow the heater system  
maintenance instructions to access the heater system. Fail-  
ure to do this may shorten the fan’s life. Always disconnect  
power before performing any cleaning or maintenance.  
Shock Risk  
Burn Risk  
Cleaning, performing maintenance or moving  
this electric heater without disconnecting  
power and allowing the heater to cool could  
create a shock or burn hazard.  
Turn controls to “OFF”.  
B. Cleaning the Glass Doors and Back Acrylic  
Panel  
Remove plug from outlet or turn off the  
circuit breaker to the heater.  
The acrylic panel is cleaned in the factory during the assem-  
bly process. During shipment, installation, handling, etc.,  
the acrylic panel surface may collect dust particles. These  
can be removed by bufng lightly with a clean dry cloth.  
WARNING  
Burn Risk  
To remove ngerprints or other marks, the acrylic panel can  
be cleaned with a damp cloth using a mild soap and water  
solution. DO NOT USE GLASS CLEANER! IT WILL RUIN  
THE ACRYLIC PANEL! The acrylic panel should be com-  
pletely dried with a lint free cloth or paper towel.  
Accidental burning of the skin could occur.  
Allow at least 15 minutes for the light  
bulbs to cool before touching them.  
In the event of acrylic panel breakage, vacuum all remain-  
ing pieces with a shop vac. DO NOT VACUUM IF PIECES  
ARE HOT! Replace acrylic panel with a panel ordered direct  
or through your local distributor only. Never use substitute  
material.  
C. Replacing the Light Bulbs  
The light bulbs will need to be replaced when the ame and/  
or ember bed is dark on one side. Replace the bulbs with  
75 watt halogen bulbs with mini-candelabra base. Do not  
exceed 75 watts per bulb. Light bulbs can be purchased at  
local hardware, lighting stores, online or by phone. Sylvania  
model 75Q/CL/MC/RP or Satco model S3157 are recom-  
mended.  
Turn off circuit breaker or unplug heater before replacing  
the light bulbs.  
Remove Screws  
Bulbs  
Open the lower grille panel to view the dashboard on the  
heater (the lower grille may need to be removed).  
Remove the four outer screws. See Figure 10.1.  
Pull dashboard towards you to expose the light  
compartment (the light compartment does not need to be  
pulled all of the way out of the heater).  
Remove Screws  
Figure 10.1 Replacing the Bulbs  
Carefully remove burned out bulb from light socket. Place  
new bulb in socket. Follow directions on light bulb package  
for handling requirements.  
Slide dashboard back into heater and make sure all wires  
are inside heater.  
Reinstall the four screws removed earlier.  
Turn on circuit breaker or plug heater back into wall  
outlet.  
CAUTION  
Handle glass assembly with care.  
When cleaning glass door:  
Avoid striking, scratching or slamming  
glass.  
Do NOT use abrasive cleaners.  
Use a hard water deposit glass cleaner on  
white lm.  
Do NOT clean glass when it is hot.  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
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D. Heater/Blower Assembly Maintenance  
Turn off the circuit breaker/unplug the heater before  
servicing the heater/blower assembly.  
Allow heater to cool before removing.  
Open the lower grille panel to view the dashboard on the  
heater (the lower grille may need to be removed).  
Remove the four outer screws. See Figure 10.2.  
Pull dashboard towards you to expose the light  
compartment (the light tray does not need to be pulled all  
of the way out of the heater).  
Remove  
Outer  
Screws  
Reach into the back of the left rear corner of the light tray  
and unplug wire harness from connector. To remove plug,  
squeeze both sides and pull.  
Remove the hood by pulling it straight out.  
Remove the upper grille panel/door front by lifting it up  
and out.  
Remove the four outer screws. See Figure 10.2.  
Pull the heater/blower assembly out of heater.  
Slide the heater/blower assembly back into the heater,  
making sure that the wires do not touch the heater/blower  
assembly housing.  
Figure 10.2 Installing Heater/Blower Assembly  
Once the front of the heater/blower assembly is ush with  
heater, reinstall the four screws removed earlier.  
Replace the upper grille panel and hood.  
Plug the wire harness back into the connector in the back  
of the left rear corner of the light tray.  
Slide dashboard back into heater and make sure all wires  
are inside heater.  
Reinstall the four screws removed earlier.  
Turn on the circuit breaker or plug the heater back into  
the wall outlet.  
E. Maintenance Task List  
Inspect  
Maintenance Tasks  
Glass Doors  
1. Inspect glass panels for cracks. Replace if this condition is present.  
2. Conrm there is no damage to glass or glass frame. Replace as necessary.  
3. Clean glass using a non-abrasive cleaner such as Brasso©.  
Circulation Compartment 1. Remove any foreign objects.  
2. Verify unobstructed air circulation.  
20  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
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Reference Materials  
11  
A. Heater Dimensions  
16-7/8 in.  
(429 mm)  
30 in.  
(762 mm)  
14 in.  
(356 mm)  
17-1/4 in.  
(438 mm)  
31 in.  
(787 mm)  
36 in.  
(914 mm)  
6-1/2 in.  
(165 mm)  
3-1/8 in.  
(79 mm)  
31-1/8 in.  
(791 mm)  
SILH50E-B/SILH50EV-B/SILH50ENH-B  
22 in.  
(559 mm)  
33-5/8 in.  
(854 mm)  
14 in.  
(356 mm)  
20-7/8 in.  
(530 mm)  
34-5/8 in.  
(879 mm)  
41 in.  
(1041 mm)  
6-1/2 in.  
(165 mm)  
3-1/8 in.  
(79 mm)  
36-1/8 in.  
(918 mm)  
SILH60E-B/SILH60EV-B/SILH60ENH-B  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
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B. Optional Components  
SIGNAL  
LIGHT  
ON  
ON/OFF  
BUTTONS  
OFF  
12V  
BATTERY  
COMPARTMENT  
FRONT  
BACK  
DM1031  
DM1031B  
DM1031S  
DM1036  
DM1036B  
DM1036S  
WSK-21  
WSK-21-W  
Wall Switch Kit  
RCE-HTL-B  
Remote Control  
Bi-fold Glass Doors  
(left)  
(right)  
RF50E (SILH50E-B Series)  
RF60E (SILH60E-B Series)  
Side Refractory  
RF36EH  
Refractory  
(SILH60E-B Series Only)  
Fronts  
NXT-AMD 70  
(SILH60E-B Series only)  
FFNXT70-PWT  
(SILH60E-B Series only)  
NXT-BFMD 70  
(SILH60E-B Series only)  
22  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
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Trim Kits  
PBT-550 (SILH50E-B Series)  
TKE31B/S (SILH50E-B Series)  
TK302B/S (SILH60E-B Series)  
TKE1B/S (SILH50E-B Series)  
TK6B/S/PT/BN (SILH60E-B Series)  
BKT-550 (SILH50E-B Series)  
PBT-6 (SILH60E-B Series)  
BKT-6 (SILH60E-B Series)  
Cabinet Trim  
B - Brass Finish  
S - Stainless Steel Finish  
PT - Pewter Finish  
BN - Brushed Nickel Finish  
PB = Polished Brass Finish  
BK = Black Finish  
Surrounds  
VTS-550 (SILH50E-B Series)  
VTS-550-BK (SILH50E-B Series)  
VTS-36 (SILH60E-B Series)  
Flush Surrounds  
(chase installations only)  
VTS-36-BK (SILH60E-B Series)  
Quick Tile Black and Brass Surrounds  
SILH50E-B Series SILH60E-B Series  
ROF44SB_*  
MVF44SB_*  
PLF44SB_*  
ROF48DB_*  
MVF48DB_*  
PLF48DB_*  
no sufx = Polished Brass Finish  
BK = Black Finish  
* O = Unstained Oak  
* P = Primed  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
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Marble Lux  
Marble Lux  
SILH50E-B Series SILH60E-B Series  
VML-550-G  
VML-550-BG  
VML-550-BK  
VML-36-G  
VML-36-BG  
VML-36-BK  
24  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
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C. Service Parts  
¨
Service Parts  
SILH50E-B & SILH60E-B  
Beginning Manufacturing Date:Apr 2005  
Ending Manufacturing Date: Active  
Exploded Parts Diagram  
SILHOUETTE Series Electric Fireplaces  
8
15  
1
9
13  
10  
11  
2
3
14  
3 - Light Tray Assembly  
7
4
12  
6
5
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
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Service Parts  
SILH50E-B & SILH60E-B  
Beginning Manufacturing Date: Apr 2005  
Ending Manufacturing Date: Active  
Service Parts List  
SILHOUETTE Series Electric Fireplaces  
Qty.  
SILH50E-B Series SILH60E-B Series req.  
# Description of Part  
1
2
Molded Ember Bed  
Grate  
4030-913  
4030-896  
4021-190  
4030-020  
33961  
4030-914  
4030-896  
4021-190  
4030-020  
33961  
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Reective Flame Decal  
Light Tray Assembly  
Halogen Light  
3
4
5
6
7
8
8
Motor w/Vinyl Cover Assembly  
Flame Element Kit  
4030-883  
4030-200  
4030-050  
4030-541  
4030-539  
4030-055  
4030-219  
4030-840  
4038-810  
4030-047  
4030-048  
4030-530  
4030-218  
4030-018  
4030-883  
4030-200  
4030-033  
4030-541  
4030-539  
4030-055  
4030-157  
4030-808  
4030-899  
4030-087  
4030-088  
4030-531  
4030-146  
4030-018  
Screen & Rod Assembly  
120VAC Heater Assembly  
240VAC Heater Assembly  
Electric Log Assembly  
Rock Retainer  
9
10 Lenticular Lens  
11 Acrylic Panel  
12 Lower Grille Assembly  
13 Upper Grille Assembly  
14 Hood  
15 Upper Glass Retainer  
Power Cord  
26  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
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D. Limited Warranty  
Hearth & Home Technologies Inc.  
1915 W. Saunders Street  
Mt. Pleasant, Iowa 52641  
Hearth & Home Technologies Inc. (HHT) Electric Fireplaces are tested and inspected prior to  
shipment and are guaranteed from defect to the purchaser of each new product. Any part which  
proves to be defective in material or workmanship under normal use within one year will be  
repaired or replaced without charge.* The Company will not be responsible for any expense  
incurred for installation, removal from service, or transportation costs. Any such defect should  
be brought to the attention of the Dealer where the product was purchased and is authorized to  
repair or replace within the terms of this warranty.  
The Company’s only obligation under this warranty will be at its sole option to repair or replace  
any part proving defective or to refund the purchase price thereof.  
The owner/user assumes all other risks, if any, including the risk of any direct, indirect or  
consequential loss or damage arising out of the use of or inability to use the product.  
The warranty will not apply if, in the sole judgment of the Company, damage or failure has  
resulted from accident, alteration, misuse, abuse, incorrect installation, or operation on an  
incorrect power source.  
The foregoing is in lieu of all other warranties expressed, implied, or statutory, and the Company  
neither assumes, nor authorizes any person to assume for it any other obligation, or liability in  
connection with said product.  
*Light bulbs are not covered in the warranty.  
How to Obtain Service.  
To obtain service under this warranty you must:  
1. Send written notice of the claimed condition to Heatilator Technical Service Department, Hearth &  
Home Technologies Inc., 800 W1915 W. Saunders St., Mt. Pleasant IA 52641.  
2. Provide proof of purchase, model number, serial number, and manufacturing date code to HHT.  
3. Provide HHT reasonable opportunity to investigate the claim, including reasonable opportunity  
to inspect the Appliance prior to any repair or replacement work and before the Appliance or any  
component of the Appliance has been removed from the place of original installation.  
4. Obtain HHT’s consent to any warranty work before the work is done.  
ADDITIONAL INFORMATION. If you would like information on current Heatilator products or want to  
locate a dealer in your area, call 1-00-927-6941.  
©2003 Heatilator® is a Registered Trademark of Hearth & Home Technologies Inc.  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
27  
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E. Contact Information  
Hearth & Home Technologies Inc.  
1915 W. Saunders Street  
Mt. Pleasant, Iowa 52641  
¨
Please contact your Heatilator dealer with any questions or concerns.  
– NOTES –  
CAUTION  
DO NOT DISCARD THIS MANUAL  
Read, understand  
and follow these  
instructions for safe  
installation and  
operation.  
Leave this manual with  
party responsible for  
use and operation.  
Important operating  
and maintenance  
instructions included.  
This product may be covered by one or more of the following patents: (United States) 4593510, 4686807, 4766876,  
4793322, 4811534, 5000162, 5016609, 5076254, 5113843, 5191877, 5218953, 5263471, 5328356, 5341794, 5347983,  
5429495, 5452708, 5542407, 5601073, 5613487, 5647340, 5688568, 5762062, 5775408, 5890485, 5931661, 5941237,  
5947112, 5996575, 6006743, 6019099, 6048195, 6053165, 6145502, 6170481, 6237588, 6296474, 6374822, 6413079,  
6439226, 6484712, 6543698, 6550687, 6601579, 6672860, 6688302B2, 6715724B2, 6729551, 6736133, 6748940,  
6748942, 6769426, 6774802, 6796302, 6840261, 6848441, 6863064, 6866205, 6869278, 6875012, 6880275, 6908039,  
6919884, D320652, D445174, D462436; (Canada) 1297749, 2195264, 2225408, 2313972; (Australia) 780250, 780403,  
1418504 or other U.S. and foreign patents pending.  
28  
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06  
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