Owner’s Manual
Installation and Operation
Models:
SILH50E-B
SILH50ENH-B
SILH50EV-B
SILH60E-B
SILH60ENH-B
SILH60EV-B
Electric Fireplace
DO
DISCARD
NOT
CAUTION
DO NOT DISCARD THIS MANUAL
•
Read, understand
and follow these
instructions for safe
installation and
operation.
•
Leave this manual with
party responsible for
use and operation.
•
Important operating
and maintenance
instructions included.
¨
WARNING
WARNING
HOT! DO NOT TOUCH.
SEVERE BURNS MAY RESULT.
CLOTHING IGNITION MAY RESULT.
If the information in these instruc-
tions is not followed exactly, a
fire may result causing property
damage, personal injury, or death.
Glass and other surfaces are hot
during operation and cool down.
• Do not store or use gasoline or other
flammable vapors and liquids in the vicinity
of this or any other appliance.
• Comply with all minimum clearances to
combustibles as specified. Failure to comply
may cause house fire.
•
•
Keep children away.
CAREFULLY SUPERVISE children in same room
as heater.
Alert children and adults to hazards of high
temperatures.
Keep clothing, furniture, draperies and other
combustibles away.
•
•
Made in China
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06
1
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Table of Contents
1
2
Listing and Code Approvals
A. Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
4
8
Operating Instructions
15
A. Manual Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
B. Hand Held Remote Control Transmitter . . . . . . . . . . 16
C. Wall Switch Control . . . . . . . . . . . . . . . . . . . . . . . . . . 17
D. FCC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Getting Started
5
A. Important Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 5
B. Design and Installation Considerations. . . . . . . . . . . . 6
C. Tools and Supplies Needed. . . . . . . . . . . . . . . . . . . . . 6
D. Inspect Heater and Components. . . . . . . . . . . . . . . . . 6
9
Troubleshooting
A. Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . 18
18
3
4
Framing and Clearances
7
10 Maintenance and Service
19
A. Selecting Heater Location . . . . . . . . . . . . . . . . . . . . . . 7
B. Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
C. Framing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
A. Cleaning the Firebox and Control Compartment. . . . 19
B. Cleaning the Glass Doors and Back Acrylic Panel . . 19
C. Replacing the Light Bulbs . . . . . . . . . . . . . . . . . . . . . 19
D. Heater/Blower Assembly Maintenance . . . . . . . . . . . 20
E. Maintenance Task List. . . . . . . . . . . . . . . . . . . . . . . . 20
Wiring
9
A. 120VAC Wall Outlet Installation. . . . . . . . . . . . . . . . . . 9
B. 120VAC Hardwire Installation . . . . . . . . . . . . . . . . . . . 9
C. 240VAC Hardwire Installation . . . . . . . . . . . . . . . . . . 10
D. Wall Switch Wiring (12VDC) . . . . . . . . . . . . . . . . . . . 10
11 Reference Materials
21
A. Heater Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . 21
B. Optional Components . . . . . . . . . . . . . . . . . . . . . . . . 22
C. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
D. Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
E. Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . 28
5
6
Heater Preparation
A. Secure and Level the Heater. . . . . . . . . . . . . . . . . . . 11
11
Finishing
12
A. Finishing Material . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
B. Finishing Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . 12
C. Mantel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
7
Heater Setup
14
A. Remove Shipping Materials. . . . . . . . . . . . . . . . . . . . 14
B. Clean Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
C. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Note: An arrow (¨) found in the text signifies change in content.
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06
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Listing and Code Approvals
1
A. Certification
This heater has been tested in accordance with the UL2021
Standards for fixed and location-dedicated electric room
heaters in the United States, the current CSA C22.2 No. 46
in Canada and has been listed by Underwriters Laboratories
Inc. for installation as described in this manual. All compo-
nents are UL or CSA safety certified.
This heater has been tested and listed for use with the op-
tional components specified in this manual. These optional
components may be purchased separately and installed at
a later date.
Heatilator is a registered trademark of Hearth & Home Tech-
nologies Inc.
4
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Getting Started
2
WARNING
WARNING
Fire Risk!
Improper installation, adjustment, alteration, service
or maintenance can cause injury or property damage.
Refer to the owner’s information manual provided with
this heater. For assistance or additional information
consult a qualified installer, service agency or your
dealer.
•
Do not install or operate damaged
heater.
•
•
Do not modify heater.
Installation other than as instructed by
Hearth & Home Technologies Inc. is
strictly prohibited.
•
•
Do not operate the heater without fully
assembling all components.
Installation and/or use of any component
part not approved by Hearth & Home
Technologies.
Hearth & Home Technologies disclaims any responsibility
for, and the warranty and agency listing will be voided by
the above actions.
A. Important Instructions
When using electrical heaters, basic precautions should al-
ways be followed to reduce the risk of fire, electric shock,
and injury to persons, including the following:
•
Do not insert or allow foreign objects to enter any ventilation
or exhaust opening as this may cause an electric shock
or fire, or damage the heater.
•
•
To prevent a possible fire, do not block air intakes or
exhaust in any manner.
A heater has hot and arcing or sparking parts inside. Do
not use it in areas where gasoline, paint, or flammable
liquids are used or stored.
Use this heater only as described in this manual.Any other
use not recommended by the manufacturer may cause
fire, electric shock, or injury to persons.
Avoid the use of an extension cord because the extension
cord may overheat and cause a risk of fire. However, if you
have to use an extension cord, the cord shall be No. 16
AWG minimum size and rated not less than 1875 watts.
Use minimum length and do not coil cord.
Always use properly grounded fused and polarized
outlets.
Always use ground fault protection where required by
electrical code.
Always disconnect power before performing any cleaning,
maintenance or relocation of the heater.
To prevent a possible fire, do not burn wood or other
materials in this heater.
To prevent electric shock or fire, always use a certified
electrician should new circuits or outlets be required.
When transporting or storing the heater, keep in a dry
place free from excessive vibration and store as to avoid
damage.
•
•
Read all instructions before using this heater.
This heater is hot when in use. To avoid burns, do not let
bare skin touch hot surfaces. If provided, use handles
when moving this heater. Keep combustible materials,
such as furniture, pillows, bedding, papers, clothes, and
curtains at least 12 in. (305 mm) from the front of the
heater and keep them away from the sides and rear.
Extreme caution is necessary when any heater is used
by or near children or invalids and whenever the heater
is left operating and unattended.
•
•
•
•
•
Always unplug heater when not in use.
Do not operate any heater with a damaged cord or plug
or after the heater malfunctions, has been dropped or
damaged in any manner. Return heater to authorized
service facility for examination, electrical or mechanical
adjustment, or repair.
•
•
•
•
•
•
•
•
Do not use outdoors.
This heater is not intended for use in bathrooms, laundry
areas and similar indoor locations. Never locate heater
where it may fall into a bathtub or other water container.
Do not run cord under carpeting. Do not cover cord with
throw rugs, runners, or the like. Arrange cord away from
traffic area and where it will not be tripped over. Do not
coil cord.
•
•
To disconnect heater, turn controls to “OFF”, then remove
plug from outlet.
•
SAVE THESE INSTRUCTIONS FOR FUTURE
REFERENCE.
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06
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B. Design and Installation Considerations
D. Inspect Heater and Components
CAUTION
CAUTION
Check building codes prior to installation.
Sharp Edges
•
Installation MUST comply with local, regional,
state and national codes and regulations.
Consult insurance carrier, local building inspector,
fire officials or authorities having jurisdiction about
restrictions, installation inspection, and permits.
•
Wear protective gloves
and safety glasses during
installation.
•
When planning a heater installation, it is necessary to deter-
mine the following information before installing:
WARNING
Fire Risk
•
Where the heater is to be installed. See Sections
3 and 4.
Electrical wiring. See Section 4.
Framing and finishing details. See Sections 3 and 6.
Whether optional accessories—devices such as a fan, wall
switch or remote control—are desired. See Section 11.
Inspect heater and components for damage.
Damaged parts may impair safe operation.
•
•
•
•
•
•
Do NOT install damaged components.
Do NOT install incomplete components.
Do NOT install substitute components
Report damaged parts to dealer.
C. Tools and Supplies Needed
Before beginning the installation be sure the following tools
and building supplies are available:
•
Carefully remove the heater and components from the
packaging.
Report to your dealer any parts damaged in shipment.
Read all the instructions before starting the installation.
Follow these instructions carefully during the
installation to ensure maximum safety and benefit.
Reciprocating saw
Pliers
Hammer
Framing material
Wall-finishing materials
Gloves
•
•
Phillips screwdriver
Framing square
Flat blade screwdriver Electric drill and bits
Plumb line
Level
Safety glasses
Tape measure
Surround
1/2-3/4 in. length, #6 or #8 self-drilling screws
Misc. screws and nails
Note:
•
Illustrations and photos reflect typical installations
and are FOR DESIGN PURPOSES ONLY.
Illustrations/diagrams are not drawn to scale.
Actual installation/appearance may vary due to
individual design preference.
•
•
CAUTION
•
Hearth & Home Technologies reserves the right to
alter its products.
•
•
Keep heater dry.
Mold or rust may cause odors.
Note: Minimum and maximum clearances must be
maintained at all times. Illustrations throughout these
instructions reflect typical installations and are for design
purposes only. Actual installation may vary slightly due to
individual design preferences.
The illustrations and diagrams used throughout these
installation instructions are not drawn to scale.
6
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Framing and Clearances
WARNING
3
Note: Minimum and maximum clearances must be
maintained at all times. Illustrations throughout these
instructions reflect typical installations and are for design
purposes only. Actual installation may vary slightly due to
individual design preferences.
Fire Risk
Provide adequate clearances.
•
•
•
Around air openings
To combustibles
For service access.
The illustrations and diagrams used throughout these
installation instructions are not drawn to scale.
Locate heater away from traffic areas.
A. Selecting Heater Location
B. Clearances
Several options are available to you when choosing a loca- Figure 3.1 shows all clearances that must be maintained
tion for your heater. This heater may be used as a room around the heater.
divider, installed along a wall, across a corner or used in an
exterior chase. See Figure 3.1. This heater may be installed
directly on the floor, carpet or raised on a hearth.
WARNING
Fire Risk
Due to high temperature, this heater should
be located out of high traffic areas.
DANGER
Electrocution Risk
•
Keep combustible materials such as
furniture, pillows, bedding, papers,
clothes and curtains at least 12 in.
(305 mm) from the front of the heater.
•
NEVER locate this heater where it may fall
into a bathtub or other water container.
Contact local building administrator for
information on bathroom intallations.
•
D
WARNING
Fire Risk!
•
Prevent contact with sagging, loose
insulation.
Do NOT install against vapor barriers or
exposed insulation.
14 in.
(356mm)
A
B
•
C
A
A
WARNING
Do NOT use this heater if any part has been under water.
Immediately call a qualified service technician to inspect
the heater and to replace any part of the control system
which has been under water.
14 in.
(356mm)
1 in. (26mm) min.
Model
A
B
45
C
22-1/2
572
25
D
in.
mm
in.
36-1/4
31-7/8
SILH50E-B
Series
921
1143
50
810
WARNING
41-1/8
1045
35-3/8
899
SILH60E-B
Series
Fire Risk
mm
1270
635
•
Comply with all minimum clearances to
combustibles as specified.
Figure 3.1 Heater Locations
Failure to comply may cause fire.
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06
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C. Framing
Figure 3.2 shows a typical framing (using 2 x 4 lumber) of
the heater, assuming combustible materials are used. All re-
quired clearances to combustibles around the heater must
be adhered to.
(CEILING)
30 in. min.
(762 mm)
3/4 in. - 12 in.
(19 mm - 305 mm)
C
B*
Mantel height listed is measured
from the BASE of the heater.
(header height)
Model
A
B
C
31-1/2
800
35
in.
36-1/4
921
31-1/4
794
SILH50E-B
Series
mm
in.
A*
41-1/4
1048
34-7/8
886
SILH60E-B
Series
mm
889
14 in.
(356 mm)
*If using the PBT or BKT Cabinet Trim Kits,
increase the width (A) by 1-1/4 in. (32 mm)
and header height (B) by 5/8 in. (16 mm. )
Figure 3.2 Framing the Heater
8
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Wiring
4
Amps
WARNING
Model
Description
31 in. fireplace
31 in. fireplace
Voltage
120
Watts
1400
2600
155
(120/240)
SILH50E-B
12.5
12.5
1.2
Shock Risk
Fire Risk
SILH50EV-B
240
SILH50ENH-B 31 in. fireplace
120
Improperly protected power cords could
cause electrical shock or fire.
SILH60E-B
36 in. fireplace
36 in. fireplace
120
1400
2600
155
12.5
12.5
1.2
SILH60EV-B
240
•
•
•
•
Do not pinch the cord or lay against a
sharp object.
Do not cover the cord with carpeting, throw
rugs or runners.
Secure and arrange cord to avoid a
tripping hazard.
Do not coil cord.
SILH60ENH-B 36 in. fireplace
120
Note: Follow all national and local electrical codes.
Note: This heater must be electrically wired and grounded
in accordance with local codes or, in the absence of local
codes, with National Electric Code ANSI/NFPA 70-latest
edition or the Canadian Electric Code, CSA C2.1 as
appropriate.
WARNING
Shock Risk
Improperly grounded outlets could cause
electrical shock.
All wiring must be done by a qualified electrician.
Use appropriate wire to meet local and national
codes for rated power consumption.
•
Always use properly grounded, fused and
polarized outlets.
Always used ground fault protection where
required by electrical code.
•
CAUTION
CAUTION
Label all wires prior to disconnection when servicing
controls. Wiring errors can cause improper and dangerous
operation. Verify proper operation after servicing.
Disconnect remote controls during your extended absence.
This will prevent accidental operation of the heater.
A. 120VAC Wall Outlet Installation
B. 120VAC Hardwire Installation
•
•
The heater is wired from factory with a polarized plug.
For ease of electrical hook up, you may wish to install the
heater near an existing outlet. A15 amp, 120 volt circuit is
required. A dedicated circuit is preferred but not essential
in all cases. A dedicated circuit will be required if, after
installation, the circuit trips or fuse blows on a regular
basis when the heater is operated. Additional appliances
on the same circuit may exceed the current rating of the
circuit breaker.
•
•
•
•
•
Turn off circuit breaker.
Access knockout.
Remove the access cover plate.
Disconnect the power cord from the terminal block.
Remove the knockout and install the cable clamp (not
provided) into the hole.
•
•
•
•
Feed 8 in. of service wire through the cable clamp and
secure.
Connect the black wire from the service to the L1
terminal.
Connect the white wire from the service to the N
terminal.
Connect the green (ground) from the service to the GND
terminal.
•
•
Before plugging heater into wall outlet, make sure all
control switches are in the “OFF” position. To access
the controls, lift up on the lower grille panel and rotate it
forward.
If the power cord is not being used, go to Step B below. If
the cord does not reach the outlet, a No. 16-AWG minimum
wire size extension cord rated for a minimum of 1875 watts
may be used. Use minimum length and do not coil cord.
•
•
Optional wall switch wiring is to be done at this time.
Replace access cover plate.
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06
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C. 240VAC Hardwire Installation
D. Wall Switch Wiring (12VDC)
*Do not connect wires to 120/240VAC* (hardwired heat-
ers only)
•
•
•
•
•
Turn off circuit breaker.
Access knockout.
Remove the access cover plate.
Disconnect the power cord from the terminal block.
Remove the knockout and install the cable clamp (not
provided) into the hole.
•
•
•
•
Turn off circuit breaker.
Access knockout.
Remove the access cover plate.
Feed 16 in. of service wire through the cable clamp and
secure.
•
•
•
•
•
Feed 8 in. of service wire through the cable clamp and
secure.
Connect the black wire from the service to the L1
terminal.
Connect the red wire from the service to the L2
terminal.
Connect the white wire from the service to the N
terminal.
•
•
•
Low voltage wire can be used for the wall switch
connection.
Locate the loop of blue wire on the accessory
connector.
Cut the loop and connect one side to one of the wall switch
wires and the other side to the other wire for the switch.
Replace the access cover plate.
Run the wall switch wire to the wall box and connect to a
wall switch (WSK-21 & WSK-21-W).
•
•
Connect the green (ground) from the service to the GND
terminal.
•
•
Optional wall switch wiring is to be done at this time.
Replace access cover plate.
LAMP
LAMP
FLAME M0TOR
-12VDC
A
B
120 VAC
LAMPS
R2
SPEED
CONTROL
DIMMER
OPTIONAL
THERMOSTAT
RELAY
D1
DIODE
REMOTE HEAT
CONTROL
REMOTE OR
WALL ON/OFF
SWITCH
B
A
HEAT SWITCH
+
-
12VDC
SUPPLY
BLOWER
WHITE
BLOWER
PE
N
POWER
BLOWER
120 VAC
HIGH LIMIT
BLACK
RED
HEATER 1
HEATER 2
120 V
240 V
HIGH LIMIT
HEATER 1
-12VDC
BLACK
L1
240 VAC
120 V
RED
L2
3 PIN WIRING
HARNESS
POWER NEUTRAL MUST NOT
CONNECT TO VIRTUAL NEUTRAL
OF HEATERS OR BLOWER IN
240VAC VERSION
TERMINAL STRIP
120 VAC PLUG OR 120/240
HARD WIRED
120VAC - 240VAC 60 HZ SPLIT-PHASE
Figure 4.1 120V/240V Wiring Diagram
10
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Heater Preparation
5
A. Secure and Level the Heater
Note: Follow all national and local electrical codes.
WARNING
Fire Risk!
Note: Select a suitable location that is not susceptible
to moisture and is away from drapes, furniture and high
traffic areas.
•
Prevent contact with sagging, loose
insulation.
•
Do NOT install against vapor barriers or
exposed insulation.
WARNING
The diagram shows how to properly position, level, and se-
cure the heater (see Figure 5.1). Nailing tabs are provided to
secure the heater to the framing members.
Shock Risk
Improperly grounded outlets could cause
electrical shock.
•
•
•
•
•
•
Place the heater into position.
Level the heater from side to side and front to back.
Shim the heater as necessary.
Bend out nailing tabs on each side.
Keep nailing tabs flush with the framing.
Secure the heater to the framing by using nails or screws
through the nailing tabs.
•
Always use properly grounded, fused and
polarized outlets.
Always use ground fault protection where
required by electrical code.
•
WARNING
Shock Risk
Fire Risk
Improperly protected power cords could cause
electrical shock or fire.
•
•
•
Do not pinch the cord or lay against a
sharp object.
Do not cover the cord with carpeting, throw
rugs or runners.
Arrange and secure cord to avoid a tripping
hazard.
WARNING
Fire Risk
Nailing Flanges
(both sides)
•
•
•
Do not install or operate damaged heater.
Do not modify heater.
Installation other than as instructed by Hearth & Home
Technologies Inc. is strictly prohibited.
Do not operate the heater without fully assembling all
components.
Figure 5.1 Proper Positioning, Leveling and Securing Heater
•
•
Installation and/or use of any component part not
approved by Hearth & Home Technologies.
Hearth & Home Technologies disclaims any responsibility
for, and the warranty and agency listing will be voided by
the above actions.
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Finishing
6
A. Finishing Material
Note: Finishing materials are normally installed behind
the nailing flanges or up to the sides of the nailing flanges.
Allow room for the front to be added and the heater to be
anchored.
•
Combustible Material
Material which is made of or surfaced with wood,
compressed paper, plant fibers, plastics, or any material
capable of igniting and burning, whether flame proofed or
not, plastered or not plastered.
•
Non-Combustible Material
Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.
1/2 in.
(13 mm)
Combustible
Finishing
Material
stud
(top view)
Grilles
appliance face
drywall
combustible
material
Figure 6.2 Finishing-Top View (120V)
Figure 6.1 Finishing Materials
B. Finishing Checklist
•
Power supply service must be either completed or placed
within the heater prior to finishing to avoid reconstruction.
Wall switch wires (hardwired heaters only) must also
be completed to avoid reconstruction. See Section
“4. Wiring”.
stud
(top view)
•
•
•
•
•
Combustible material may cover the black outer surface
by 1/2 in. on the 120V heaters only. See Figure 6.2.
Combustible material may not cover the black outer
surface on 240V heaters. See Figure 6.3
Grilles and air openings cannot be covered in any
circumstances.
Noncombustible material may cover all black outer
surfaces. Grilles and air openings may not be covered.
Protective cover may stay on during framing, but must
be removed before final finishing. Once final finishing
has been completed, the protective cover can be used to
protect heater until final installation is complete.
appliance face
drywall
combustible
material
Figure 6.3 Finishing-Top View (240V)
Note: The heater is a zero clearance fireplace and may
be finished with combustible or noncombustible finishing
materials.
When using paint or lacquer to finish the mantel, they must
be heat-resistant to prevent discoloration.
12
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C. Mantel
(CEILING)
30 in. min.
(762 mm)
3/4 in. - 12 in.
(19 mm - 305 mm)
Model
A
A
SILH50E-B
Series
120 & 240 Volt
Units
in.
mm
in.
31-1/2
800
35
Mantel height listed is measured
from the BASE of the heater.
SILH60E-B
Series
120 & 240 Volt
Units
mm
889
Figure 6.4 Mantel Specifications
¨
WARNING
Fire Risk
Do NOT obstruct air inlet or outlet grilles.
Do NOT modify grilles.
•
Modifying or covering grilles could cause
temperature rise and fire hazard.
Finishing materials must not interfere with:
•
•
•
Air flow through grilles or louvers
Operation of louvers or doors
Access for service
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06
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Heater Setup
7
A. Remove Shipping Materials
•
•
Cut and discard the ties bundling the firescreen.
Remove screws holding ember bed shipping tabs in
place.
•
•
Remove the tabs and discard. Replace the screws.
Remove the grate from the shipping pack and slide into
place. See Figure 2
•
•
Remove the upper louver assembly from the pack and
slide notches over screws in column. See Figure 3.
Remove the lower louver assembly from the pack and
install as shown in Figure 4.
Figure 7.3 Upper Louver Assembly
Figure 7.1 Shipping Pack
Figure 7.4 Lower Louver Assembly
Figure 7.2 Grate In
14
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06
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Operating Instructions
8
-
It is recommended that during long periods of non-
usage that the main power switch is turned to the “OFF”
position.
WARNING
•
•
•
Flame/Ember Bed Intensity Control
Fire Risk
-
Turn the control knob clockwise to increase the
•
Do not operate heater before reading and
understanding operating instructions.
intensity.
-
Turn the control knob counter-clockwise to reduce the
intensity.
Failure to operate heater properly may
cause fire.
Flame/Ember Bed Motion Control
-
Turn the control knob clockwise to increase the
motion.
-
Turn the control knob counter-clockwise to reduce the
motion.
A. Manual Controls
Access Controls
Heater/Blower Assembly Switch
-
The heater/blower assembly will operate only if the
switch is turned on.
•
Controls are located behind the lower grille panel. To
access the controls, lift up on the lower grille panel and
rotate it forward.
-
When the heater/blower assembly switch is in the
“OFF” position, the heater can operate with flame but
no heat.
Function of Manual Controls
•
Main Power Switch
-
Main power switch is used to provide power to all
controls. When the main power switch is on, the heater
is turned on by the manual control on the heater,
the remote control (optional) and/or the wall switch
(optional).
-
When the main power switch is off, the manual
switches, remote control and wall switch will not
work.
HEATER/BLOWER ASSEMBLY SWITCH
MAIN POWER SWITCH
LEARN
MOTION
HEATER
MAIN
POWER
LEARN
MOTION
INTENSITY THERMOSTAT
THERMOSTAT
INTENSITY
Figure8.1
Dashboard Controls
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06
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CAUTION
WARNING
Odors and vapors released during initial
operation.
HOT! DO NOT TOUCH.
SEVERE BURNS MAY RESULT.
CLOTHING IGNITION MAY RESULT.
•
Curing of high temperature paint.
•
Open windows for air circulation.
Glass and other surfaces are hot during
operation and cool down.
Odors may be irritating to sensitive individuals.
•
•
Keep children away.
CAREFULLY SUPERVISE children in same room as
heater.
Alert children and adults to hazards of high
temperatures.
Do NOT operate with protective barriers removed.
Keep clothing, furniture, draperies and other
combustibles away.
WARNING
Fire Risk
•
All electric heaters have hot and arcing or
sparking parts inside.
•
•
•
Keep combustible materials, gasoline
and other flammable vapors and liquids
clear of heater.
•
•
Do NOT store flammable materials close
to heater.
Keep all such liquids well away from the
heater while it is in use.
B. Hand Held Remote Control Transmitter
RCE-HTL-B (Optional)
Combustible materials may ignite.
•
The RCE-HTL-B is an optional accessory listed with the
Crestfire Series heaters.
•
The transmitter is a radio frequency remote control. The
frequency can be found on the back side of the transmitter.
The range of the transmitter is approximately 20 ft from
heater.
•
•
When the remote LED light is RED, the heater has been
turned on or off by the remote transmitter. The manual
controls located on the dashboard will override any other
external controls (remote control/wall switch) used to
operate the heater.
Hand Held Remote Transmitter/Heater Initialization
-
The transmitter operates on a 12V battery (included)
made specifically for remote controls and electronic
lighters. Install the 12V battery supplied with the heater
into the battery compartment of the hand held remote
transmitter. It is recommended that alkaline batteries
always be used for longer battery life and maximum
operational performance. If the signal light does not
illuminate (when it normally would), check the position
of the transmitter’s battery.
-
-
-
Initialization only has to be done once.
Turn the main power switch on.
Locate the LEARN button on the dashboard. The
LEARN button is located behind the lower grille/panel.
To push the button, use a blunt object (such as a
pencil).
-
-
Push the button in and release. The heater will
beep.
Push and hold either the ON or OFF button on the hand
held remote transmitter.Abeep will indicate heater and
remote have been initialized.
16
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•
Remote Transmitter Function
D. FCC Requirements
-
The hand held remote transmitter is only an ON/OFF
control. When the transmitter is active, the remote
LED light will be RED. Upon initial use, there may be
a delay of three seconds before the remote receiver will
respond to the transmitter. This is part of the system’s
design.
If this equipment does cause harmful interference to radio
or television reception, which can be determined by turn-
ing the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following
measures:
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the
receiver.
-
With the main power switch (located on the heater
system) in the “ON” position, press the ON button on
the hand held remote transmitter to turn on the heater.
The transmitter does not control/change the other
switches or controls located on the heater. Features
of the heater (flame motion and heater system) will
remain in their last set position. If you would like to
change the setting you will have to access the manual
controls (located on the heater) to set the desired
position.
•
•
Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
Consult the dealer or an experienced radio or TV technician
for help.
Canadian Equipment Requirements
This digital apparatus does not exceed the Class A/Class B
limits for radio noise emissions from digital apparatus set
out in the Radio Interference Regulations of the Canadian
Department of Communications.
-
To turn off the heater, press the OFF button on the
hand held remote transmitter.
C. Wall Switch Control
This device complies with RSS-210 of Industry and Science
Canada. Operation is subject to the following two conditions:
1) This device may not cause interference and 2) this device
must accept any interference, including interference that
may cause undesired operation of the device.
(hardwired heaters only) (WSK-21 & WSK-21-W)
•
•
The wall switch wiring can be found in the
Section “4. Wiring”.
The wall switch has an operating voltage of 12VDC, do
not hook up to 120/240VAC. For installations you can
use 24AWG thermostat wire connected to a standard wall
switch. It is recommended not to exceed 15 ft of wire from
heater.
Note: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses
and can radiate radio frequency energy, and, if not installed
and used in accordance with the instructions, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a
particular installation.
•
•
With the main power switch (located on the dashboard)
in the “ON” position, the wall switch can turn the heater
on and off. The wall switch does not control the other
switches or controls located on the dashboard. Features of
the heater (flame motion and heater/blower assembly) will
remain in their last set position. If you would like to change
the setting, you will have to access the manual controls
(located on the heater) to set the desired position.
The heater must be turned on and off by the wall switch.
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06
17
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Troubleshooting
9
A. Troubleshooting Guide
Issues
Possible Causes
Solutions
Heater doesn’t turn on with the main
switch or remote transmitter.
1. Power switch is off.
1. Turn the power switch to the “ON” position.
2. Circuit breaker is tripped
2. May need to put the heater on a dedicated service or
reduce the number of appliances on the circuit.
3. Heater is unplugged from wall outlet.
4. Loose wiring.
3. Plug the cord into an outlet.
4. Check all wiring for loose connections.
1. Replace the bulbs.
Heater is on, but no flame or low flame 1. The bulbs are burned out
intensity.
2. Loose wiring.
2. Check all wiring for loose connections.
1. Check all wiring for loose connections.
2. Reattach the flame element to the motor.
Flames are frozen.
1. Loose wiring.
2. Flame element is not attached to the
motor.
3. Motor is defective.
3. Replace the motor.
Excessive noise in the lower portion of 1. Flame element isn’t seated properly.
1. Reinstall the flame element.
2. Replace the motor.
the heater.
2. Motor is defective.
Heater/blower assembly doesn’t come 1. Heater/blower assembly switch is off.
1. Turn the heater switch to the “ON” position.
on.
2. Thermostat is set too low.
2. Move the thermostat knob clockwise until you hear a
“click”.
3. Heater/blower assembly is overheated.
3. The heater/blower assembly is protected by a thermal
cutout switch. Shut off all heater switches on the
dashboard including the main power switch. Wait 5
minutes, then turn the heater on.
4. Loose wiring.
4. Check all wiring for loose connections.
1. Check all wiring for loose connections.
2. Replace the heater/blower assembly.
1. Check all wiring for loose connections.
2. Replace the heater/blower assembly.
Fan runs but not heat is put out.
1. Loose wiring.
2. Bad heating element.
1. Loose wiring.
Heater element is on but fan doesn’t
run.
2. Fan is defective.
1. Thermostat is set too high.
The heater/blower assembly doesn’t
turn off.
1. Move the thermostat knob counter-clockwise until you
hear a “click”.
Excessive noise in upper portion of the 1. Build up of dirt on the fans.
1. Clean all fans.
heater.
2. Heater fan is defective.
2. Replace the heater/blower assembly.
1. Move remote closer to the heater.
2. Replace the batteries.
Remote control doesn’t work.
1. Remote is out of range.
2. Low batteries.
Odor.
The heater may emit a slight, harmless
odor when first used. This is a normal
condition caused by initial heating of the
internal parts and will not occur again.
18
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Maintenance and Service
10
A. Cleaning the Firebox and Control Compart-
ment
WARNING
Keep the firebox, control compartment and heater system
clean. Clean by brushing and vacuuming at least once a
year. To access the control compartment, follow the instruc-
tions for replacing the light bulbs. Follow the heater system
maintenance instructions to access the heater system. Fail-
ure to do this may shorten the fan’s life. Always disconnect
power before performing any cleaning or maintenance.
Shock Risk
Burn Risk
Cleaning, performing maintenance or moving
this electric heater without disconnecting
power and allowing the heater to cool could
create a shock or burn hazard.
•
Turn controls to “OFF”.
B. Cleaning the Glass Doors and Back Acrylic
Panel
•
Remove plug from outlet or turn off the
circuit breaker to the heater.
The acrylic panel is cleaned in the factory during the assem-
bly process. During shipment, installation, handling, etc.,
the acrylic panel surface may collect dust particles. These
can be removed by buffing lightly with a clean dry cloth.
WARNING
Burn Risk
To remove fingerprints or other marks, the acrylic panel can
be cleaned with a damp cloth using a mild soap and water
solution. DO NOT USE GLASS CLEANER! IT WILL RUIN
THE ACRYLIC PANEL! The acrylic panel should be com-
pletely dried with a lint free cloth or paper towel.
Accidental burning of the skin could occur.
•
Allow at least 15 minutes for the light
bulbs to cool before touching them.
In the event of acrylic panel breakage, vacuum all remain-
ing pieces with a shop vac. DO NOT VACUUM IF PIECES
ARE HOT! Replace acrylic panel with a panel ordered direct
or through your local distributor only. Never use substitute
material.
C. Replacing the Light Bulbs
The light bulbs will need to be replaced when the flame and/
or ember bed is dark on one side. Replace the bulbs with
75 watt halogen bulbs with mini-candelabra base. Do not
exceed 75 watts per bulb. Light bulbs can be purchased at
local hardware, lighting stores, online or by phone. Sylvania
model 75Q/CL/MC/RP or Satco model S3157 are recom-
mended.
•
Turn off circuit breaker or unplug heater before replacing
the light bulbs.
Remove Screws
Bulbs
•
Open the lower grille panel to view the dashboard on the
heater (the lower grille may need to be removed).
Remove the four outer screws. See Figure 10.1.
Pull dashboard towards you to expose the light
compartment (the light compartment does not need to be
pulled all of the way out of the heater).
Remove Screws
•
•
Figure 10.1 Replacing the Bulbs
•
•
Carefully remove burned out bulb from light socket. Place
new bulb in socket. Follow directions on light bulb package
for handling requirements.
Slide dashboard back into heater and make sure all wires
are inside heater.
Reinstall the four screws removed earlier.
Turn on circuit breaker or plug heater back into wall
outlet.
CAUTION
Handle glass assembly with care.
When cleaning glass door:
•
Avoid striking, scratching or slamming
glass.
Do NOT use abrasive cleaners.
Use a hard water deposit glass cleaner on
white film.
•
•
•
•
•
Do NOT clean glass when it is hot.
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06
19
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D. Heater/Blower Assembly Maintenance
•
Turn off the circuit breaker/unplug the heater before
servicing the heater/blower assembly.
•
•
Allow heater to cool before removing.
Open the lower grille panel to view the dashboard on the
heater (the lower grille may need to be removed).
Remove the four outer screws. See Figure 10.2.
Pull dashboard towards you to expose the light
compartment (the light tray does not need to be pulled all
of the way out of the heater).
•
•
Remove
Outer
Screws
•
Reach into the back of the left rear corner of the light tray
and unplug wire harness from connector. To remove plug,
squeeze both sides and pull.
•
•
Remove the hood by pulling it straight out.
Remove the upper grille panel/door front by lifting it up
and out.
•
•
•
Remove the four outer screws. See Figure 10.2.
Pull the heater/blower assembly out of heater.
Slide the heater/blower assembly back into the heater,
making sure that the wires do not touch the heater/blower
assembly housing.
Figure 10.2 Installing Heater/Blower Assembly
•
Once the front of the heater/blower assembly is flush with
heater, reinstall the four screws removed earlier.
Replace the upper grille panel and hood.
Plug the wire harness back into the connector in the back
of the left rear corner of the light tray.
•
•
•
Slide dashboard back into heater and make sure all wires
are inside heater.
•
•
Reinstall the four screws removed earlier.
Turn on the circuit breaker or plug the heater back into
the wall outlet.
E. Maintenance Task List
Inspect
Maintenance Tasks
Glass Doors
1. Inspect glass panels for cracks. Replace if this condition is present.
2. Confirm there is no damage to glass or glass frame. Replace as necessary.
3. Clean glass using a non-abrasive cleaner such as Brasso©.
Circulation Compartment 1. Remove any foreign objects.
2. Verify unobstructed air circulation.
20
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06
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Reference Materials
11
A. Heater Dimensions
16-7/8 in.
(429 mm)
30 in.
(762 mm)
14 in.
(356 mm)
17-1/4 in.
(438 mm)
31 in.
(787 mm)
36 in.
(914 mm)
6-1/2 in.
(165 mm)
3-1/8 in.
(79 mm)
31-1/8 in.
(791 mm)
SILH50E-B/SILH50EV-B/SILH50ENH-B
22 in.
(559 mm)
33-5/8 in.
(854 mm)
14 in.
(356 mm)
20-7/8 in.
(530 mm)
34-5/8 in.
(879 mm)
41 in.
(1041 mm)
6-1/2 in.
(165 mm)
3-1/8 in.
(79 mm)
36-1/8 in.
(918 mm)
SILH60E-B/SILH60EV-B/SILH60ENH-B
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06
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B. Optional Components
SIGNAL
LIGHT
ON
ON/OFF
BUTTONS
OFF
12V
BATTERY
COMPARTMENT
FRONT
BACK
DM1031
DM1031B
DM1031S
DM1036
DM1036B
DM1036S
WSK-21
WSK-21-W
Wall Switch Kit
RCE-HTL-B
Remote Control
Bi-fold Glass Doors
(left)
(right)
RF50E (SILH50E-B Series)
RF60E (SILH60E-B Series)
Side Refractory
RF36EH
Refractory
(SILH60E-B Series Only)
Fronts
NXT-AMD 70
(SILH60E-B Series only)
FFNXT70-PWT
(SILH60E-B Series only)
NXT-BFMD 70
(SILH60E-B Series only)
22
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06
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Trim Kits
PBT-550 (SILH50E-B Series)
TKE31B/S (SILH50E-B Series)
TK302B/S (SILH60E-B Series)
TKE1B/S (SILH50E-B Series)
TK6B/S/PT/BN (SILH60E-B Series)
BKT-550 (SILH50E-B Series)
PBT-6 (SILH60E-B Series)
BKT-6 (SILH60E-B Series)
Cabinet Trim
B - Brass Finish
S - Stainless Steel Finish
PT - Pewter Finish
BN - Brushed Nickel Finish
PB = Polished Brass Finish
BK = Black Finish
Surrounds
VTS-550 (SILH50E-B Series)
VTS-550-BK (SILH50E-B Series)
VTS-36 (SILH60E-B Series)
Flush Surrounds
(chase installations only)
VTS-36-BK (SILH60E-B Series)
Quick Tile Black and Brass Surrounds
SILH50E-B Series SILH60E-B Series
ROF44SB_*
MVF44SB_*
PLF44SB_*
ROF48DB_*
MVF48DB_*
PLF48DB_*
no suffix = Polished Brass Finish
BK = Black Finish
* O = Unstained Oak
* P = Primed
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06
23
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Marble Lux
Marble Lux
SILH50E-B Series SILH60E-B Series
VML-550-G
VML-550-BG
VML-550-BK
VML-36-G
VML-36-BG
VML-36-BK
24
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06
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C. Service Parts
¨
Service Parts
SILH50E-B & SILH60E-B
Beginning Manufacturing Date:Apr 2005
Ending Manufacturing Date: Active
Exploded Parts Diagram
SILHOUETTE Series Electric Fireplaces
8
15
1
9
13
10
11
2
3
14
3 - Light Tray Assembly
7
4
12
6
5
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06
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Service Parts
SILH50E-B & SILH60E-B
Beginning Manufacturing Date: Apr 2005
Ending Manufacturing Date: Active
Service Parts List
SILHOUETTE Series Electric Fireplaces
Qty.
SILH50E-B Series SILH60E-B Series req.
# Description of Part
1
2
Molded Ember Bed
Grate
4030-913
4030-896
4021-190
4030-020
33961
4030-914
4030-896
4021-190
4030-020
33961
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Reflective Flame Decal
Light Tray Assembly
Halogen Light
3
4
5
6
7
8
8
Motor w/Vinyl Cover Assembly
Flame Element Kit
4030-883
4030-200
4030-050
4030-541
4030-539
4030-055
4030-219
4030-840
4038-810
4030-047
4030-048
4030-530
4030-218
4030-018
4030-883
4030-200
4030-033
4030-541
4030-539
4030-055
4030-157
4030-808
4030-899
4030-087
4030-088
4030-531
4030-146
4030-018
Screen & Rod Assembly
120VAC Heater Assembly
240VAC Heater Assembly
Electric Log Assembly
Rock Retainer
9
10 Lenticular Lens
11 Acrylic Panel
12 Lower Grille Assembly
13 Upper Grille Assembly
14 Hood
15 Upper Glass Retainer
Power Cord
26
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06
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D. Limited Warranty
Hearth & Home Technologies Inc.
1915 W. Saunders Street
Mt. Pleasant, Iowa 52641
Hearth & Home Technologies Inc. (HHT) Electric Fireplaces are tested and inspected prior to
shipment and are guaranteed from defect to the purchaser of each new product. Any part which
proves to be defective in material or workmanship under normal use within one year will be
repaired or replaced without charge.* The Company will not be responsible for any expense
incurred for installation, removal from service, or transportation costs. Any such defect should
be brought to the attention of the Dealer where the product was purchased and is authorized to
repair or replace within the terms of this warranty.
The Company’s only obligation under this warranty will be at its sole option to repair or replace
any part proving defective or to refund the purchase price thereof.
The owner/user assumes all other risks, if any, including the risk of any direct, indirect or
consequential loss or damage arising out of the use of or inability to use the product.
The warranty will not apply if, in the sole judgment of the Company, damage or failure has
resulted from accident, alteration, misuse, abuse, incorrect installation, or operation on an
incorrect power source.
The foregoing is in lieu of all other warranties expressed, implied, or statutory, and the Company
neither assumes, nor authorizes any person to assume for it any other obligation, or liability in
connection with said product.
*Light bulbs are not covered in the warranty.
How to Obtain Service.
To obtain service under this warranty you must:
1. Send written notice of the claimed condition to Heatilator Technical Service Department, Hearth &
Home Technologies Inc., 800 W1915 W. Saunders St., Mt. Pleasant IA 52641.
2. Provide proof of purchase, model number, serial number, and manufacturing date code to HHT.
3. Provide HHT reasonable opportunity to investigate the claim, including reasonable opportunity
to inspect the Appliance prior to any repair or replacement work and before the Appliance or any
component of the Appliance has been removed from the place of original installation.
4. Obtain HHT’s consent to any warranty work before the work is done.
ADDITIONAL INFORMATION. If you would like information on current Heatilator products or want to
locate a dealer in your area, call 1-00-927-6941.
©2003 Heatilator® is a Registered Trademark of Hearth & Home Technologies Inc.
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06
27
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E. Contact Information
Hearth & Home Technologies Inc.
1915 W. Saunders Street
Mt. Pleasant, Iowa 52641
¨
Please contact your Heatilator dealer with any questions or concerns.
– NOTES –
CAUTION
DO NOT DISCARD THIS MANUAL
•
Read, understand
and follow these
instructions for safe
installation and
operation.
•
Leave this manual with
party responsible for
use and operation.
•
Important operating
and maintenance
instructions included.
This product may be covered by one or more of the following patents: (United States) 4593510, 4686807, 4766876,
4793322, 4811534, 5000162, 5016609, 5076254, 5113843, 5191877, 5218953, 5263471, 5328356, 5341794, 5347983,
5429495, 5452708, 5542407, 5601073, 5613487, 5647340, 5688568, 5762062, 5775408, 5890485, 5931661, 5941237,
5947112, 5996575, 6006743, 6019099, 6048195, 6053165, 6145502, 6170481, 6237588, 6296474, 6374822, 6413079,
6439226, 6484712, 6543698, 6550687, 6601579, 6672860, 6688302B2, 6715724B2, 6729551, 6736133, 6748940,
6748942, 6769426, 6774802, 6796302, 6840261, 6848441, 6863064, 6866205, 6869278, 6875012, 6880275, 6908039,
6919884, D320652, D445174, D462436; (Canada) 1297749, 2195264, 2225408, 2313972; (Australia) 780250, 780403,
1418504 or other U.S. and foreign patents pending.
28
Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06
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