INSTALLATION & OPERATING
INSTRUCTIONS
CRESTFIRE SERIES
CF550E/CF750E (120V)
CF550EV/CF750EV (208/240V)
ELECTRIC FIREPLACES
SAVE THESE INSTRUCTIONS
Note: Read these instructions completely before
beginning installation. Failure to follow them
could cause an appliance malfunction resulting
in serious injury and/or property damage.
CAUTION:
Do not expose the appliance to the elements
(such as rain, etc.).
WARNING!
WARNING!
All electric heaters have hot and arcing or sparking parts
inside. Do not use it in areas where gasoline, paint or flam-
mable liquids are or stored. Do not use where the appli-
ance may be exposed to flammable vapors.
This appliance is tested and listed for use only with
the optional accessories listed in these instructions.
Use of optional accessories not specifically tested for
this appliance could void the appliance warranty and/
or result in a safety hazard.
WARNING!
WARNING!
Do not modify this appliance. Use it only as described
in this manual. Any other use not recommended by
the manufacturer may result in fire, electric shock or
personal injury and void the warranty.
Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage. Refer to
this manual. For assistance or additional information, con-
sult a qualified installer.
Hearth & Home Technologies Inc.
800 W. Jefferson, Lake City, MN 55041.
4030-239 Rev G
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Hearth & Home Technologies Inc. 800 W.
Jefferson, Lake City, MN 55041.
A. LISTING APPROVALS
U.S. And Canada Certification
The Crestfire Series appliance has been tested in accordance with the UL2021 Standards for fixed and location-dedicated electric
room heaters in the United States, the current CSA C22.2 NO. 46 in Canada and has been listed by Underwriters Laboratories Inc.
for installation as described in this manual. All components are UL or CSA safety certified.
If you need assistance during installation, please contact your local dealer or the Heat-N-Glo Technical Services Department at
1-888-427-3973.
Heat-N-Glo ® is a registered trademark of Hearth & Home Technologies Inc., Division of HON INDUSTRIES.
Æ
Amps
MODEL
Description
Voltage
Watts
(120/208/240)
31" fireplace 120/208/240 1400/2000/2600 12.5/10.8/12.5
208/240 2000/2600 10.8/12.5
36" fireplace 120/208/240 1400/2000/2600 12.5/10.8/12.5
CF750EV 36" fireplace 208/240 2000/2600 10.8/12.5
Note: This equipment has been
tested and found to comply with the
limits for a Class B digital device,
pursuant to Part 15 of the FCC rules.
CF550E
CF550EV 31" fireplace
CF750E
B. APPLIANCE DIMENSIONS
CF550E/CF550EV
CF750E/CF750EV
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C. LOCATION AND CLEARANCES
WARNING!
WARNING!
Due to high temperatures, this appliance should be lo-
cated out of traffic. Keep combustible materials such
as furniture, pillows, bedding, papers, clothes and cur-
tains at least 3 feet (.9M) from the front of the appliance.
Never locate this appliance where it may fall into a
bathtub or other water container.
Note: Minimum and maximum clearances must be main-
tained at all times. Illustrations throughout these instructions
reflect typical installations and are for design purposes only.
Actual installation may vary slightly due to individual design
preferences.
CAUTION:
Do not expose appliance to the elements (such as
rain, etc.).
The illustrations and diagrams used throughout these instal-
lation instructions are not drawn to scale.
WARNING!
To prevent contact with sagging or loose insulation, the appliance must not be installed against vapor barri-
ers or exposed insulation. Localized overheating could occur and a fire could result.
1. Appliance Locations and Space
Requirements
Figure 1 illustrates a variety of ways the
appliance may be located in a room. The
Crestfire Series appliances may be installed
directly on the floor or raised on a hearth.
2. Clearances
Figure 1 shows all clearances that must be
maintained around the appliance.
CAUTION:
Wear gloves and safety glasses for
protection during installation and
maintenance.
Figure 1 - Appliance Locations
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D. FRAMING
Figure 2 shows a typical framing of this appliance using combustible materials. All required clearances to combustibles must be
adhered to. Header height is measured from the base of the appliance.
Figure 2 - Framing
Tools and building supplies normally required for
installation:
CAUTION:
Provide adequate clearances around the air openings
and adequate accessibility clearances for servicing and
proper operation.
Tools:
Saw
Pliers
Hammer
Phillips screwdriver
Tape measure
Level
Building Supplies:
Wall-finishing materials
Framing material
Surround
Caulking material
Electric drill/bits
Square
Gloves
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Hearth & Home Technologies Inc. 800 W.
Jefferson, Lake City, MN 55041.
E. INSTALLATION
Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high traffic areas.
If installing the appliance on/over carpeting, the appliance must be installed on a wood or metal panel extending the full width
and depth of the appliance.
Note: Follow all national and local electrical codes.
1. Wall Cabinet Kit, Corner Cabinet Kit or Custom Cabinet Installation
*If the power cord is to be used, the Cabinet must provide access to the wall outlet.*
a. For ease of electrical hookup, you may wish to install the appliance near an existing outlet. A 15 amp, 120 volt circuit is
required. A dedicated circuit is preferred but not essential in all cases. A dedicated circuit will be required if, after installation,
the circuit trips or fuse blows on a regular basis while the appliance is operating. Additional appliances on the same circuit
may exceed the current rating of the circuit breaker.
b. If using a listed wall cabinet or corner cabinet, refer to the installation instructions supplied with the kit. For custom cabinets,
frame and construct with the opening and depth dimensions listed in Figures 1 and 2.
c. Before plugging the appliance into the wall outlet, make sure all control switches are in the “OFF” position. Open the lower
grille panel to gain access to the controls.
d. Before finishing the cabinet, the appliance must be set into the cabinet and the power cord routed to the electrical outlet. If the
power cord is not being used, refer to Section “F. Wiring” for hard wiring instructions. If the power cord does not reach the
outlet, a No. 16-AWG minimum wire size extension cord rated for a minimum of 1875 watts may be used.
e. To complete the appliance installation, refer to Section “H. Final Installation”.
2. Non-Cabinet or Chase Installation
a. Follow recommended framing dimensions in Figures 1 and 2.
b. Set the appliance into the framed opening. Secure the appliance in place by bending out the two nailing flanges on both sides
of the appliance and nail to the framing. The nailing flanges have been positioned 5/8” back from the front of the appliance to
allow for the addition of drywall.
c. Wiring instructions for 120/208/240V can be found in Section “F. Wiring”. The power cord must be removed and appliance be
hardwired in all non-cabinet or chase installations. Use recommended power supply wire size in accordance to national and
local codes. It is recommended to have the appliance on a dedicated service.
d. Remove the protective cover before finishing the front of the appliance. To finish out the appliance, follow the instructions
found in Section “G. Finishing”.
e. To complete appliance installation, see Section “H. Final Installation”.
WARNING - RISK OF FIRE!
WARNING - RISK OF FIRE!
The power cord must not be pinched or against a sharp
edge. Secure cord to avoid tripping or snagging to
reduce the risk of fire, electric shock or personal in-
jury.
To prevent a possible fire, do not block air intake or
exhaust in any manner. Do not use on soft surfaces
(like a bed) where openings may become blocked.
Do not run cord under carpeting. Do not cover cord
with throw rugs, runners or the like. Arrange cord away
from traffic areas and where it will not be tripped over.
CAUTION:
When transporting or storing this appliance and cord,
keep in a dry place that is free from excessive vibration.
Store so as to avoid damage.
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F. WIRING
Note: Optional Accessories Requirements: Wiring for optional
accessories should be done now to avoid reconstruction.
Note: This appliance must be electrically wired and grounded
in accordance with local codes or, in the absence of local codes,
with National Electric Code ANSI/NFPA 70-latest edition or
the Canadian Electric Code, CSA C2.1 as appropriate.
CAUTION:
All wiring to be done by a qualified electrician.
Use appropriate wire to meet local and national
codes for rated power consumption.
Label all wires prior to disconnection when servicing
controls. Wiring errors can cause improper and dangerous
operation. Verify proper operation after servicing.
1. Power Supply Wiring
a. 110/120VAC Wall Outlet Installation
1) The appliance is wired from factory with a polarized plug.
2) For ease of electrical hook up, you may wish to install the appliance near an existing outlet. A 15 amp, 120 volt circuit is
required. Adedicated circuit is preferred but not essential in all cases. Adedicated circuit will be required if, after installation,
the circuit trips or fuse blows on a regular basis when the appliance is operated. Additional appliances on the same circuit
may exceed the current rating of the circuit breaker.
3) Before plugging appliance into wall outlet, make sure all control switches are in the “OFF” position. To access the controls,
lift up on the lower grille panel and rotate it forward.
4) If the power cord is not being used, go to Step 1b below. If the cord does not reach the outlet, a No. 16-AWG minimum wire
size extension cord rated for a minimum of 1875 watts may be used.
b. 110/120VAC Hardwire Installation (Minimum 14 gauge two conductor wire, non-metallic sheathing with ground.)
1) Turn off circuit breaker.
2) Remove cover plate located on the right side of appliance.
3) Disconnect black (L1) and white (L2) wires between the appliance and plug. Remove the power cord from the cover plate.
Remove the electrical knockout and install the cable clamp (not provided) onto the cover plate. Remove the connectors
on the wires from the appliance and strip them back ½”.
4) Feed 8” of service wire through cable clamp and secure.
5) Connect black (L1) and white (L2) wires of the appliance to the black and white wires from the service. Connect green
(ground) wire from appliance to the ground of the service. See Figure 3.
6) Wall switch wiring (see below) is to be done at this time.
7) Replace the cover plate onto the appliance.
8) Remove the protective cover by cutting the tape located on the outer perimeter and follow Section “H. Final Installation” on
setting up the appliance.
c. HT240V Heater Kit and 208/220/240VAC Hardwire Installation (Minimum 14 gauge three conductor wire, non-metallic
sheathing with ground.)
1) Turn off circuit breaker.
2) Remove cover plate located on the right side of appliance.
3)For HT240V installation ,odnilsyconnect black (L1) and white (L2) wires between the appliance and plug. Remove the
power cord (HT240V only) from the cover plate.
4) Remove the electrical knockout and install the cable clamp onto the cover plate. Remove the connectors on the wires
from the appliance and strip them back ½”.
5) Feed 8” of service wire through cable clamp (not provided) and secure.
6) Connect black (L1), white (L2) and red (L3) wires of the appliance to the black, white and red wires from the service.
Connect green (ground) wire from appliance to the ground of the service. See Figure 4.
7) Wall switch wiring (see below) is to be done at this time.
8) Replace the cover plate onto the appliance.
9) Remove the protective cover by cutting the tape located on the outer perimeter and follow Section “I. Final Installation” on
setting up the appliance.
2. Wall Switch Wiring (24VAC)
*Do not connect wires to 120/208/240VAC*
(hardwired appliances only)
a. Turn off circuit breaker.
b. Remove cover plate located on the right side of appliance.
c. Feed 8” of wire for the wall switch through the cable clamp and secure. Low voltage wire can be used for the wall switch
connection. It is recommended to only go 10’ from the appliance to the wall switch.
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d. Locate the light blue (wall switch) wires in the appliance.
Connect one wall switch (blue) wire to wire for switch and
connect the other wall switch (blue) wire to the other wire for
switch.
e. Replace the cover plate onto the appliance.
f. Run the wall switch wire to the wall box and connect to a wall
switch (WSK-21 & WSK-21-W).
WARNING!
Always use properly grounded, fused and polarized
outlets. Always use ground fault protection where
required by electrical code.
Figure 3 - 110V/120V Wiring Diagram
Figure 4 - 208V/240V Wiring Diagram
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G. FINISHING
Combustible Finishing Material
Materials made of or surfaced with wood, compressed paper, plant
fibers, plastics or any material capable of igniting and burning,
whether flame proofed or not, plastered or unplastered (this includes
drywall).
Noncombustible Finishing Material
Materials which will not ignite and burn. Such materials are those
consisting entirely of steel, iron, brick, tile, concrete, slate, glass or
plasters or combinations thereof, or have a UL Fire rating of Zero (0).
WARNING!
Grilles on this appliance cannot, in any way, be cov-
ered as it may create a fire hazard.
Note: The remote wall switch (hard wired appliances
only) must be wired prior to applying the finishing material
in order to avoid reconstruction.
Figure 5 - Finishing Materials
Finishing Checklist
1. Power supply service must be either completed or placed within the appliance prior to finishing to avoid reconstruction. Wall
switch wires (hardwired appliances only) must also be completed to avoid reconstruction. See Section “F. Wiring”.
2. Combustible material may cover the black outer surface by ½” on the 110/120V appliances only. See Figures 5-6.
Combustible material may not cover the black outer surface on 208/220/240V appliances. See Figure 7.
Grilles and air openings cannot be covered in any circumstances.
3. Noncombustible material may cover all black outer surfaces. Grilles and air openings may not be covered.
4. Protective cover may stay on during framing, but removed before final finishing. Once final finishing has been completed, the
protective cover can be used to protect appliance until final installation is complete.
Figure 6 - Combustible Finishing Material
(for 110/120V appliances)
Figure 7 - Combustible Finishing Material
(for 208/220/240V appliances)
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H. FINAL INSTALLATION
Remove the protective cover to access final
installation items. Remove the hood, lava rock and
white rock from the inside of the appliance.
3. White Rock
Open the bag of white rock and spread it over the ember
bed glass and hearth pan. This will create the effect of
burning embers. Not all of the white rock needs to be
used. See Figure 9.
1. Attaching the Hood
Attach the hood by sliding the short flange into the
clips located above the upper panel. See Figure 8.
2. Remove the Log Assembly
4. Lava Rock
Open the bag of lava rock (black) and spread it
sparingly on top of the white rock. This will create the
effect of an ash bed. Not all of the lava rock needs to
be used. See Figure 10.
The logs are attached to the grate by two zip-ties.
Carefully cut both ties using a utility knife or side
cutters. Discard the ties and packaging material. Lift
the log set straight up and place in a safe place. At
this time, the optional refractory can be installed into
the appliance. To install the refractory, refer to the
installation instructions supplied with the refractory
kit.
5. Replace the Log Assembly
Set the logs back onto the grate assembly. Some of
the rock may have to be rearranged. This will allow
the logs to set correctly on the grate. See Figure 11.
Installation of other optional accessories may be done
at this time.
Note: When placing the white rock and lava rock,
you may want to periodically turn on the appliance
to check the appearance and customize to the
desired effect.
The appliance is now ready to operate. See Section
“I. Operating Instructions”.
Figure 10 - Placing Lava Rock
Figure 8 - Attaching the Hood
Figure 9 - Placing White Rock
Figure 11 - Replacing Log Assembly
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I. OPERATING INSTRUCTIONS
WARNING!
All electric heaters have hot and arcing or sparking
parts inside. Do not use it in areas where gasoline,
paint or flammable liquids are or stored. Do not use
where the appliance may be exposed to flammable
vapors.
1. Manual Controls
a. Access Controls
Controls are located behind the lower grille panel. To access the controls, lift up on the lower grille panel and rotate it forward.
b. Function of Manual Controls
1)Main Power Switch
a) Main power switch is used to provide power to all controls. When the main power switch is on, the appliance can be
turned on by one of three methods: by the manual control on the appliance, the remote control (optional) and/or the
wall switch (optional). Also, when the main power switch is in the “ON” position, you will be able to operate the
auxiliary switch.
b) When the main power switch is off, the manual switches, remote control and wall switch will not work.
c) It is recommended that during long periods of non-usage that the main power switch is turned to the “OFF” position.
2)Flame Switch
a) When the flame switch is in the “ON” position, the lights and flame will come on.
b) The flame switch must also be in the “ON” position before the heater system will turn on.
c) When the flame switch is in the “OFF” position, the remote control or the wall switch can be used to turn the appliance
on and off.
Note: If you lose power during operation or by turning the main power switch to “OFF”, the appliance will
need to be reset. To reset the appliance, make sure that you have power to the appliance and the main
power switch is in the “ON” position. Turn the flame switch off and on to reset the appliance.
3)Flame/Ember Bed Intensity Control
To change the intensity of the flame and ember bed, turn the control knob clockwise to increase the intensity.
Turn the control knob counter-clockwise to reduce the intensity.
4)Flame/Ember Bed Motion Control
To change the motion of the flame and ember bed, turn the control knob clockwise to increase the motion.
Turn the control knob counter-clockwise to reduce the motion.
5)Heater Switch
a) The heater will only operate if the flame switch is in the “ON” position. With the flame switch on, the heater system is
supplied with power and is able to be turned on.
b) When the heater is in the “OFF” position, the appliance can operate with flame but no heat.
6)Thermostat Control
a) With the heater system on, the thermostat control will allow you to adjust the temperature to the desired setting.
b) To adjust the thermostat to the desired temperature setting, turn the control knob clockwise all the way. Then turn
counter-clockwise until you hear a click.
c) If this is not the desired temperature setting, turn the control knob clockwise slightly. You should hear a click and the
heater should be on. You may have to adjust the thermostat once the desired room temperature is reached and the
heater system is still on.
d) To increase the desired temperature setting, turn the control knob clockwise until you hear a click and the heater
system will turn on.
7)Auxiliary Switch
a) This is used for an optional accessory kit for the CF750E and CF750EV appliances.
b) This switch operates independently from the rest of the switches. The main power switch must be in the “ON” position.
c) Position I is for low setting and Position II is for high setting.
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2. Hand Held Remote Control Transmitter - RCE-HNG (Optional)
a. The RCE-HNG is an optional accessory listed with the Crestfire Series appliances.
b. The transmitter is a radio frequency remote control. The frequency can be found on the back side of the transmitter. The range
of the transmitter is approximately 20’ from appliance.
c. When the remote LED light is RED, the appliance has been turned on or off by the remote transmitter. The manual controls
located on the dashboard will override any other external controls (remote control/wall switch) used to operate the appliance.
d. Hand Held Remote Transmitter/Appliance Initialization
1) The transmitter operates on a 12V battery (included) made specifically for remote controls and electronic lighters. Install
the 12V battery supplied with the appliance into the battery compartment of the hand held remote transmitter. It is
recommended that alkaline batteries always be used for longer battery life and maximum operational performance. If the
signal light does not illuminate (when it normally would), check the position of the transmitter’s battery.
2) Initialization only has to be done once.
Note: If you lose power during operation or by turning the main power switch to “OFF”, the appliance will
need to be reset. To reset the appliance, make sure that you have power to the appliance and the main
power switch is in the “ON” position. Turn the flame switch off and on to reset the appliance.
3) Turn the main power switch on and then turn the flame switch on.
4) Locate the LEARN button on the dashboard. The LEARN button is located behind the lower grille/panel. To push the
button, use a blunt object (such as a pencil).
5) Push the button in and release. The remote LED light should blink green. The remote LED light is located above the main
power switch.
6) Push and hold either the ON or OFF button on the hand held remote transmitter. The remote LED light should begin to
blink rapidly.
7) Release the button on the hand held remote transmitter and the remote LED light should stop blinking green and go out.
This indicates that the transmitter and appliance are initialized. If the remote LED light turns red, the hand held remote
transmitter is active.
8) The hand held remote transmitter is ready to be used.
WARNING!
Changes or modifications to this device not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
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e. Remote Transmitter Function
1) The hand held remote transmitter is only an ON/OFF control. When the transmitter is active, the remote LED light will be
RED. Upon initial use, there may be a delay of three seconds before the remote receiver will respond to the transmitter.
This is part of the system’s design.
2) With the main power switch (located on the appliance) in the “ON” position, press the ON button on the hand held remote
transmitter to turn on the appliance. The transmitter does not control/change the other switches or controls located on the
appliance. Features of the appliance (flame motion and heater) will remain in their last set position. If you would like to
change the setting you will have to access the manual controls (located on the appliance) to set the desired position.
3) To turn off the appliance, press the OFF button on the hand held remote transmitter.
4) With the appliance turned on by the hand held remote transmitter, you can override it by turning the manual flame switch
on the appliance to “OFF” or by turning the optional wall switch off .
5) Operation of the switches on the dashboard will override all other switches within the appliance system and be operated
by the dashboard switches.
3. Wall Switch Control (hardwired appliances only) (WSK-21 & WSK-21-W)
a. The wall switch wiring can be found in the Section “F. Wiring”.
b. The wall switch has an operating voltage of 24VAC, do not hook up to 120/208/240VAC. For installations you can use 24AWG
thermostat wire connected to a standard wall switch. It is recommended not to exceed 15’ of wire from appliance.
c. With the main power switch (located on the appliance) in the “ON” position, the wall switch can turn the appliance on and off.
The wall switch does not control the other switches or controls located on the appliance. Features of the appliance (flame
motion and heater) will remain in their last set position. If you would like to change the setting, you will have to access the
manual controls (located on the appliance) to set the desired position.
d. With the appliance turned onby the wall switch, you can override it by turning the manual flame switch on the appliance to
“OFF” or by pressing the OFF button on the remote transmitter.
4. FCC Requirements
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio or TV technician for help.
CANADIAN EQUIPMENT REQUIREMENTS
This digital apparatus does not exceed the Class A/Class B limits for radio noise emissions from digital apparatus set out in the Radio
Interference Regulations of the Canadian Department of Communications.
This device complies with RSS-210 of Industry and Science Canada. Operation is subject to the following two conditions: 1) This device
may not cause interference and 2) this device must accept any interference, including interference that may cause undesired operation
of the device.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular
installation.
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J. MAINTENANCE INSTRUCTIONS
WARNING!
Always disconnect power and allow the appliance to cool before performing any cleaning,
maintenance or relocation of this appliance. Turn controls to “OFF” and remove the plug
from the outlet or turn off the circuit breaker to the appliance.
1. Cleaning the Firebox and Control Compartment
Keep the firebox, control compartment and heater system clean. Clean by brushing and vacuuming at least once a year. To access
the control compartment, follow the instructions for replacing the light bulbs. Follow the heater maintenance instructions to access
the heater system. Failure to do this may shorten the fan’s life. Always disconnect power before performing any cleaning or
maintenance.
2. Cleaning the Glass Doors and Back Glass
The glass is cleaned in the factory during the assembly process. During shipment, installation, handling, etc., the glass surface
may collect dust particles. These can be removed by buffing lightly with a clean dry cloth.
To remove fingerprints or other marks, the glass can be cleaned with a damp cloth using a good quality household glass cleaner.
The glass should be completely dried with a lint free cloth or paper towel.
In the event of glass breakage, vacuum all remaining glass pieces with a shop vac. DO NOT VACUUM IF PIECES ARE HOT!
Replace glass with only a glass panel ordered direct or through your local distributor. Never use substitute material. Only fully
tempered soda lime safety glass may be used on this appliance.
3. Replacing the Light Bulbs
Safety Note:
The light bulbs will need to be replaced when the flame
Handle glass with care to avoid striking, scratching or slamming shut.
and/or ember bed is dark on one side. Replace the
NEVER clean glass when hot. Keep children and pets a safe distance
bulbs with 75 watt halogen bulbs with mini-
away.
candelabra base. Do not exceed 75 watts per bulb.
Light bulbs can be purchased at local hardware, lighting
stores, online or by phone. To order online, log onto
model 75Q/CL/MC/RP or Satco model S3157 are
recommended.
WARNING!
To avoid accidental burning of the skin, allow at
least five minutes for the light bulbs to cool before
touching them.
a. Turn off circuit breaker or unplug appliance before
replacing the light bulbs.
b. Open the lower grille panel to view the dashboard
on the appliance (the lower grille may need to be
removed).
c. Remove the four outer screws. See Figure 12.
d. Pull dashboard towards you to expose the light
compartment (the light compartment does not
need to be pulled all of the way out of the
appliance).
e. Carefully remove burned out bulb from light socket.
Place new bulb in socket. Follow directions on
light bulb package for handling requirements.
f. Slide dashboard back into appliance and make
sure all wires are inside appliance.
g. Reinstall the four screws removed earlier.
h. Turn on circuit breaker or plug appliance back into
Figure 12
Replacing the Bulbs
wall outlet.
10/03
4030-239 Rev G
14
CRESTFIRE SERIES ELECTRIC FIREPLACE
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Hearth & Home Technologies Inc. 800 W.
Jefferson, Lake City, MN 55041.
CAUTION:
Although the glass is safety glass, it may break if dropped, bumped
or struck. Care must be taken when handling the glass.
4. Heater System Maintenance
a. Turn off the circuit breaker/unplug the appliance before servicing the heater system.
b. Allow appliance to cool before removing.
c. Remove the hood by pulling it straight out.
d. Remove the upper panel/door front by lifting it up and out.
e. Remove the four outer screws. See Figure 13.
f. Pull the heater system out of appliance. With the heater system out of the appliance, reach into the back of the appliance and
unplug wire harness from connector. To remove the plug, squeeze both sides and pull.
g. Slide the heater system back into the appliance, making sure that the wires do not touch the heater housing. If the heater
system is not locked on the clip the front will not be flush.
h. Once the front of the heater system is flush with appliance, reinstall the four screws removed earlier.
i. Replace the upper panel and hood.
j. Turn on circuit breaker when heater installation is complete.
k. Follow the operating instructions found in section “I. Operaing Instructions”.
Figure 13
Installing the Heater
10/03
4030-239 Rev G
15
CRESTFIRE SERIES ELECTRIC FIREPLACE
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Hearth & Home Technologies Inc. 800 W.
Jefferson, Lake City, MN 55041.
K. TROUBLESHOOTING
Issues
Possible Causes
Solutions:
Appliance doesn't turn on with flame 1.
Main power switch is off.
Circuit breaker tripped.
1.
2.
Turn the main power switch to the "ON" position.
switch, remote transmitter or wall
switch.
2.
May need to put the appliance on a dedicated service or
reduce the number of appliances on the ciruit.
Plug cord into outlet.
3.
4.
Unplugged from wall outlet.
Loose wiring.
3.
4.
Check all wiring for loose connections.
Appliance is on but no flame or low 1.
The bulbs are burned out.
Loose wiring.
1.
2.
Replace the bulbs.
Check all wiring for loose connections.
flame intensity.
2.
Flames are frozen.
1.
2.
3.
Loose wiring.
Flame element is not attached to motor.
Motor is defective.
1.
2.
3.
Check all wiring for loose connections.
Reattach the flame element to the motor.
Replace the motor.
Excessive noise in lower portion of
the appliance.
1.
2.
Flame element isn't seated properly.
Motor is defective.
1.
2.
Reinstall the flame element.
Replace the motor.
Turn the heater switch on or off and
the appliance shuts off.
Operating the heater's system defaults to
the flame switch setting.
Turn the flame switch, remote transmitter or wall switch to the
"ON" position.
Heater doesn't come on.
1.
2.
3.
Heater switch is off.
Thermostat is set too low.
Heater system is overheated.
1.
2.
3.
Turn heater switch on.
Turn the thermostat knob clockwise until you hear a "click".
The heater is protected by a thermal cutout switch. Shut off
all appliance switches on the dashboard, including the main
power switch. Wait 5 minutes, then turn the appliance on.
Check all wiring for loose connections.
4.
Loose wiring.
4.
Fan runs but no heat is put out.
1.
2.
Loose wiring.
Bad heating element.
1.
2.
Check all wiring for loose connections.
Replace the heating system.
Heater element is on but fan doesn't 1.
Loose wiring.
Fan is defective.
1.
2.
Check all wiring for loose connections.
Replace the heating system.
run.
2.
The heater doesn't turn off.
Thermostat is set too high.
Turn the thermostat knob counter-clockwise until you hear a
"click".
Excessive noise in upper portion of 1.
Build up of dirt on the fans.
Heater fan is defective.
1.
2.
Clean all fans.
Replace the heater system.
the appliance.
2.
Remote control doesn't work.
1.
2.
3.
4.
Main power switch is off.
Remote is out of range.
Low batteries.
1.
2.
3.
4.
Turn the main power switch on.
Move remote closer to the appliance.
Replace the batteries.
Lost initialization.
Reinitialize remote.
Wall switch doesn't work.
Odor.
1.
2.
3.
Main power switch is off.
Loose wiring.
Wall switch is defective.
1.
2.
3.
Turn the main power switch on.
Check all wiring for loose connections.
Replace the wall switch.
The heater may emit a slight, harmless
odor when first used. This is a normal
condition caused by initial heating of the
internal parts and will not occur again.
10/03
4030-239 Rev G
16
CRESTFIRE SERIES ELECTRIC FIREPLACE
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Hearth & Home Technologies Inc. 800 W.
Jefferson, Lake City, MN 55041.
L. OPTIONAL COMPONENTS
WSK-21
WSK-21-W
Wall Switch Kit
DM1031
DM1031B
DM1031S
DM1036
DM1036B
DM1036S
HT240V
240V Heater Kit
(CF550E & CF750E only)
RCE-HNG
Remote Control
Bi-fold Glass Doors
Refractories
RFH550E
Hearth Refractory
(CF550E & CF550EV only)
RF550E (CF550E & CF550EV)
RF750E (CF750E & CF750EV)
Side Refractory
RF36EH
Refractory
(CF750E & CF750EV only)
RFH750E
Hearth Refractory
(CF750E & CF750EV only)
Fronts
CF750E/CF750EV
CF550E/CF550EV
Item
Description
Item
Description
DF-750M
DF-6000
CDM-6-BK
CDM-6-PB
PB-750
Black Front
Black Front without Mesh
DF-550M
PB-550
BN-550
Black Middle Door
Polished Brass Strips (5)
Brushed Nickel Strips (5)
Cabinet Door Mesh - Black
Cabinet Door Mesh - Polished Brass
Polished Brass Strips (5)
SRV550-175-PB Polished Brass Hood
SRV550-175-BN Brushed Nickel Hood
BN-750
Brushed Nickel Strips (5)
SRV60-143PB Polished Brass Hood
SRV60-143BN Brushed Nickel Hood
10/03
4030-239 Rev G
17
CRESTFIRE SERIES ELECTRIC FIREPLACE
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Hearth & Home Technologies Inc. 800 W.
Jefferson, Lake City, MN 55041.
Trim Kits
PBT-550 (CF550E & CF550EV)
BKT-550 (CF550E & CF550EV)
PBT-6 (CF750E & CF750EV)
BKT-6 (CF750E & CF750EV)
Cabinet Trim
RP31E (CF550E & CF550EV)
RP36E (CF750E & CF750EV)
Reflective Panels
PB = Polished Brass Finish
BK = Black Finish
Surrounds
Flush Surrounds
VTS-550 (CF550E & CF550EV)
VTS-550-BK (CF550E & CF550EV)
VTS-36 (CF750E & CF750EV)
(chase installations only)
CF550E/EV CF750E/EV
ROF44SB * ROF48DB *
MVF44SB * MVF48DB *
VTS-36-BK (CF750E & CF750EV)
Quick Tile Black and Brass Surrounds
no suffix = Polished Brass Finish
BK = Black Finish
PLF44SB *
PLF48DB *
* O = Unstained Oak
* P = Primed
10/03
4030-239 Rev G
18
CRESTFIRE SERIES ELECTRIC FIREPLACE
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Hearth & Home Technologies Inc. 800 W.
Jefferson, Lake City, MN 55041.
Cabinets
Wall Cabinets
Depth
(moulding not
included)
Corner Cabinets
CF550E/EV CF750E/EV
ROA44DB * ROA48DB *
MVA44DB * MVA48DB *
CF550E/EV CF750E/EV
ROC44SB * ROC48SB *
MVC44SB * MVC48SB *
Suffix
A
18"
(258mm)
PLA44DB *
PLA48DB *
SB
DB
* O = Unstained Oak
* P = Primed
PLC44SB *
PLC48SB *
ROC48DB *
MVC48DB *
PLC48DB *
24½"
(623mm)
* O = Unstained Oak
* P = Primed
Marble Lux
Marble Lux
CF550E/EV
VML-550-G
CF750E/EV
VML-36-G
VML-550-BG VML-36-BG
VML-550-BK VML-36-BK
10/03
4030-239 Rev G
19
CRESTFIRE SERIES ELECTRIC FIREPLACE
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Hearth & Home Technologies Inc. 800 W.
Jefferson, Lake City, MN 55041.
M. REPLACEMENT PARTS
Replacement parts are available from your distributor/dealer.
10/03
4030-239 Rev G
20
CRESTFIRE SERIES ELECTRIC FIREPLACE
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Hearth & Home Technologies Inc. 800 W.
Jefferson, Lake City, MN 55041.
1 - Log Set
Description
Item #
Part #
4030-055
4030-803
Qty.
1
2
Log Assembly
1
1
Ember Bed Glass
4030-817
4030-800
Back Glass - CF550E/CF550EV
Back Glass - CF750E/CF750EV
3
1
4
5
6
4030-811
23509
Ember Rock
Lava Rock
(not shown)
(not shown)
1
1
2
Halogen Bulbs (see Maintenance instructions)
4030-043
4030-049
Heater Assembly - 120VAC
Heater Assembly - 240VAC
7
8
1
1
4030-046
4030-033
Screen Assembly - CF550E/CF550EV
Screen Assembly - CF750E/CF750EV
(not shown)
9
4030-150
4030-060
Dashboard Assembly
1
1
10
Motor - 12VDC
4030-840
4030-808
Flame - CF550E/CF550EV
Flame - CF750E/CF750EV
11
12
13
1
1
1
4030-035
4030-036
Upper Louver - CF550E/CF550EV
Upper Louver - CF750E/CF750EV
550-249A
530-237A
Lower Louver - CF550E/CF550EV
Lower Louver - CF750E/CF750EV
4030-321
17347
Door Track - CF550E/CF550EV
Door Track - CF750E/CF750EV
14
15
16
1
2
1
31527
Pivot Clip
(not shown)
(not shown)
(not shown)
SRV550-175 Hood - CF550E/CF550EV
SRV60-143 Hood - CF750E/CF750EV
17
18
19
20
21
22
23
047-805
4030-802
4035-107
4030-027
4030-810
31120
Hood Clip
2
1
1
1
1
2
2
Power Cord - CF550E/CF750E
Flame Element
Grate
Heat Shrink
Guide Pin Sleeve (for motor)
#5x¾" PPH SVS
(not shown)
(not shown)
4030-884
10/03
4030-239 Rev G
21
CRESTFIRE SERIES ELECTRIC FIREPLACE
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Hearth & Home Technologies Inc. 800 W.
Jefferson, Lake City, MN 55041.
Homeowner’s Notes
10/03
4030-239 Rev G
22
CRESTFIRE SERIES ELECTRIC FIREPLACE
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Hearth & Home Technologies Inc. 800 W.
Jefferson, Lake City, MN 55041.
Index
Symbols
L
110/120VAC Wiring 7
Lava Rock 10
Light Bulbs 14
Locations 4
Log Set 21
110V/120V Wiring Diagram 8
208/220/240VAC Wiring 7
208V/240V Wiring Diagram 8
Logs 10, 21
A
M
Access Controls 7, 11
Appliance Locations 4
Arrow 2
Mantel 5
Manual Controls 11
Marble Lux 19
Motion Control 11
Auxiliary Switch 11
B
N
Back Glass 14
Non-Cabinet Installation 6
Noncombustible Finishing Material 9
C
Cabinet Installation
Corner Kit 6
O
Custom 6
Optional Accessories 1
Wall Kit 6
Cabinets 19
P
Power Supply 7
Power Switch 11
Certification 3
Chase Installation 6
Cleaning 14
Æ
R
Clearances 2, 4
Codes
Refractories 17
Refractory 10, 17
Electric 3, 7
Combustible Finishing Material 9
Controls 11
Remote Control 12, 17
Remove the Log Assembly 10
Replace the Log Assembly 10
Replacement Parts 20, 21
Replacing the Light Bulbs 14
Access 7, 11
Functions 11
D
S
Dimensions 3
Doors 14, 17
Space Requirements 4
Surrounds 18
E
T
Electric Codes 3, 7
Thermostat 11
Extension Cord 2, 6, 7
Thermostat Control 11
Trim Kits 18
F
U
FCC 3, 13
Finishing 9
UL2021 3
Finishing Checklist 9
Finishing Materials 9
Flame Switch 11
Framing 5
W
Wall Cabinet Kit Installation 6
Wall Outlet 7
Wall Switch 7, 13, 17
White Rock 10
Wiring 7
Fronts 17
G
Glass Doors 14, 17
120VAC 7
208VAC 7
240VAC 7
Power Supply 7
Wall Switch 7
Wiring Diagram
120V 8
H
Hardwiring 7
Heater 11, 15, 17
Heater Switch 11
Hood 10
I
240V 8
Installation
Corner Cabinet Kit 6
Custom Cabinet 6
In a Chase 6
Non-Cabinet 6
Wall Cabinet Kit 6
Intensity Control 11
10/03
4030-239 Rev G
23
CRESTFIRE SERIES ELECTRIC FIREPLACE
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WARRANTY
Hearth & Home Technologies Inc. (HHT) Electric Fireplaces are tested and inspected prior to shipment and
are guaranteed from defect to the purchaser of each new product. Any part which proves to be defective in
material or workmanship under normal use within one year will be repaired or replaced without charge.*
The Company will not be responsible for any expense incurred for installation, removal from service, or
transportation costs. Any such defect should be brought to the attention of the Dealer where the product
was purchased and is authorized to repair or replace within the terms of this warranty.
The Company’s only obligation under this warranty will be at its sole option to repair or replace any part
proving defective or to refund the purchase price thereof.
The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss
or damage arising out of the use of or inability to use the product.
The warranty will not apply if, in the sole judgement of the Company, damage or failure has resulted from
accident, alteration, misuse, abuse, incorrect installation, or operation on an incorrect power source.
The foregoing is in lieu of all other warranties expressed, implied, or statutory, and the Company neither
assumes, nor authorizes any person to assume for it any other obligation, or liability in connection with said
product.
*Light bulbs are not covered in the warranty.
How to Obtain Service.
To obtain service under this warranty you must:
1. Send written notice of the claimed condition to Heat-N-Glo Technical Service Department, Hearth & Home Technologies Inc., 800 W.
Jefferson, Lake City, MN 55041.
2. Provide proof of purchase, model number, serial number, and manufacturing date code to HHT.
3. Provide HHT reasonable opportunity to investigate the claim, including reasonable opportunity to inspect the Appliance prior to any
repair or replacement work and before the Appliance or any component of the Appliance has been removed from the place of original
installation.
4. Obtain HHT’s consent to any warranty work before the work is done.
ADDITIONAL INFORMATION. If you would like information on current Heat-N-Glo products or want to locate a dealer in your area, call
Æ 1-888-427-3973.
ã2003 Heat-N-Gloâ is a Registered Trademark of Hearth & Home Technologies Inc.
10/03
4030-239 Rev G
24
CRESTFIRE SERIES ELECTRIC FIREPLACE
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