Hawking Technology IP Phone HNT1A User Manual

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HAWKING LIMITED WARRANTY

Hawking Technology guarantees that every HNT1A USB Internet Phone is free from physical defects in

material and workmanship under normal use for two (2) years from the date of purchase. If the product

proves defective during this two-year warranty period, call Hawking Customer Service in order to obtain a

Return Authorization number. Warranty is for repair or replacement only. Hawking Technology does not

issue any refunds. BE SURE TO HAVE YOUR PROOF OF PURCHASE. RETURN REQUESTS CAN NOT

BE PROCESSED WITHOUT PROOF OF PURCHASE. When returning a product, mark the Return

Authorization number clearly on the outside of the package and include your original proof of purchase.

IN NO EVENT SHALL HAWKING TECHNOLOGY’S LIABILTY EXCEED THE PRICE PAID FOR THE

PRODUCT FROM DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES

RESULTING FROM THE USE OF THE PRODUCT, ITS ACCOMPANYING SOFTWARE OR ITS

DOCUMENTATION. Hawking Technology makes no warranty or representation, expressed, implied or

statutory, with respect to its products or the contents or use of this documentation and all accompanying

software, and specifically disclaims its quality, performance, merchantability, or fitness for any particular

purpose. Hawking Technology reserves the right to revise or updates its products, software, or

documentation without obligation to notify any individual or entity. Please direct all inquiries

to:[email protected]

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Table of Contents

HAWKING LIMITED WARRANTY ...........................................................................ii

1. Introduction .........................................................................................................5

Package Contents.............................................................................................................. 5

System Requirements........................................................................................................ 5

Features............................................................................................................................. 6

Phone Functions Overview............................................................................................... 7

Keypads and Control Buttons....................................................................................................7

Function keys.............................................................................................................................8

Connectors.................................................................................................................................9

2. Installation and Usage on Mac ..........................................................................9

Installing Skype Software................................................................................................. 9

Installing API .................................................................................................................... 9

Getting Started ................................................................................................................13

3a. Using the HNT1APhone with Skype ....................................................................14

Connecting the HNT1A USB Phone............................................................................... 14

Calling a Skype User ................................................................................................... 14

Prerequisites.............................................................................................................................14

Loading the Contact List onto the LCD Display .....................................................................14

Using the Contact List on Skype Screen ..............................................................................15

Speed Dialing.................................................................................................................. 15

Calling Regular Phones (SkypeOut)............................................................................... 15

Saving a SkypeOut Contact.....................................................................................................16

Answering a Call............................................................................................................. 17

Ending / Rejecting a Call ................................................................................................ 17

Missed Calls.................................................................................................................... 17

Loading Call List ............................................................................................................ 18

Clearing Call List............................................................................................................ 18

Adjusting Speaker Volume.............................................................................................. 19

Adjusting Microphone Volume....................................................................................... 19

Muting............................................................................................................................. 20

Redialing......................................................................................................................... 20

Clearing the Entered Number ......................................................................................... 21

Selecting a Ring Tone ..................................................................................................... 21

Skype Status and Response Mode .................................................................................. 21

3b. Using the USB Phone with Other Voice Messaging Clients ......................22

iii

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Yahoo! Messenger with Voice......................................................................................... 23

AIM and Other messaging clients................................................................................... 23

For AIM:..................................................................................................................................23

For Other VOIP/Messaging Programs:....................................................................................24

4. Troubleshooting................................................................................................24

5. Specifications....................................................................................................29

6. Regulatory Compliance....................................................................................30

FCC Conditions .............................................................................................................. 30

CE ................................................................................................................................... 30

WEEE Information ......................................................................................................... 30

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Hawking HNT1A Net-Talk™ USB Internet Phone

1. Introduction

Thank you for purchasing the Hawking HNT1A Net-Talk™ Internet USB Phone.

The USB Phone is designed for the convenience of establishing voice calls over

the Internet from your computer. Simply plug the USB Phone into an available USB

port on your Computer, download Internet telephony software such as Skype ,

and you can begin making voice calls right away for free¹. The phone is designed to

be fully compatible with Skype and can also be used with popular VOIP (Voice Over

IP) messaging clients including Yahoo! Messenger, AIM, MS NetMeeting,

net2phone, etc. for voice communication. Additionally, the device doubles as a

speaker and microphone for listening and recording audio content. With the

Hawking Net-Talk™ Internet USB Phone, making calls online to friends and family

is as easy to use and as convenient as using a real phone!

Package Contents

„

One Net-Talk™ USB Phone

One USB Cable

Software Utility CD

Quick Installation Guide

System Requirements

„

Computer with an available USB 1.1 port or higher

Mac OS X V10.3 (Panther) or newer)

To use Skype with the USB phone, your Mac computer must meet the following

minimum system requirements**:

Mac OS X v10.3 (Panther or newer)

G3, G4 or G5 processor+128 MB RAM+20 MB free disk space

„

Broadband Internet connection

API drivers installed (included)

** The requirements are subject to Skype software. For the latest requirements, please visit the

Skype website.

Some fees may apply for making or receiving calls using land lines

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HNT1A Internet Phone User’s Manual

Features

Designed for Skype

„

Works with popular VOIP or instant messaging services including: Yahoo!

Messenger with Voice, AOL Instant Messenger, etc.*

„

Built-in hot-key functions to operate Skype-specific software features

Built-in speaker and microphone

Volume controls and mute button

Separate 3.5mm Headphone and Mic-in jacks to connect auxiliary ear piece and

microphone accessories

„

Compact and lightweight design

Echo-cancellation for better sound quality

4 ring tones to choose from for incoming call alert

Doubles as a PC speaker to broadcast audio content

Backlit LCD display for caller ID, contact list, and call log on Skype

Compliant with USB 1.1 specification

Bus-powered – no additional power adapter required

*Additional settings need to be made to use the USB phone on other messaging clients.

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Phone Functions Overview

Keypads and Control Buttons

Icon

Function

Description

Skype on/Tab Switch Opens Skype window and switches between

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Icon

Function

Description

tabs.

Dial/Answer/Redial

Dials, answers or redials a call.

Ends or rejects a call.

Hang up/Clear/Reject

Clears entered number.

Stops playing a ring tone after long pressing

Returns to LCD main screen.

Dial pad.

0~9, #,

Dial pad. # and do not work on Mac OS.

Scroll Up/Down

(Up/Down keys)

Moves up and down in Skype contact list and

calling list. (In LCD, long pressing allows to

quickly scroll through the list.)

Contact List (Right)

Calling List (Left)

Displays contact list.

Displays call log list of previously dialed calls.

Ring Tone

Mute

Plays built-in ring tone via the buzzer.

Mutes the microphone. Pressing it again turns

mute off.

Volume Up/Down

Increases/decreases the speaker/earphone

volume.

VOL+ / VOL -

* The keys shown above are for reference only. Actual color and appearance depends on your

model.

Function keys

To use a function key, press & hold for about 1.5 seconds

Key

Function

Description

Skype off

On Windows – Closes Skype Window.

On Mac – Terminates Skype.

Ring Tone

Mute

Plays and selects built-in buzzer ring tone.

Mutes the microphone. Long pressing it again turns mute off.

(Only functions during a call.)

Enters + sign.

* The keys shown above are for reference only. Actual color and appearance depends on your

model.

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Hawking HNT1A Net-Talk™ USB Internet Phone

Connectors

Connector

USB Connector

EAR

Description

USB 1.1 compliant Mini B type female connector

3.5mm jack for earphone.

3.5mm jack for microphone.

MIC

2. Installation and Usage on Mac

Installing Skype Software

1. If Skype is not yet installed on your computer, please download Skype

installation file from www.skype.com.

2. Double-click the installation file you’ve downloaded and then follow the

on-screen prompts to complete the installation.

Installing API

1. Insert the provided Software Utility CD into your CD-ROM drive. A folder should

automatically open. If the folder does not open, click on the CD icon on your

desktop to manually open the folder. Double-click on the icon in the folder that is

^{titled “CLICK HERE TO START”}.

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2. Setup Menu page will load. When the Hawking Net-Talk ^TMUSB Phone screen

appears, select Software Setup.

3. When the Welcome screen appears, click Continue.

4. Read the important information first, and then click Continue.

5. Select a destination to install the driver and click Continue.

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6. Click Install.

7. When the Authenticate screen appears, enter your password in the provided

field and click OK.

8. It takes a few seconds to install the software. Just wait until it finishes.

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9. Click Close when the software is successfully installed.

If the Skype API Security window appears, make sure to select Allow this

application to use Skype and click OK.

After the installation, a shortcut will be added to the desktop. Double-click the

shortcut to launch the API program.

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When the API is active, the blue icon above will display in the menu bar. Click on

the icon to display its control panel, which allows you to adjust audio settings or quit

the API.

Getting Started

1. Check that you are connected to the Internet. Launch Skype and log in to

Skype. You should have added desired Skype user(s) to your contact list.

2. Make sure the API is active before using the USB phone. If not, double-click the

API icon on the desktop.

3. Connect the HNT1A phone to your computer. The LCD backlight will turn on

and the device will start to connect to the installed API. When the connection is

established, the Hawking Technologies will display on the HNT1A LCD

screen, indicating the phone is ready for use.

* Actual version depends on your USB phone.

Note: If Connecting… keeps showing on the display, it coulbe be that the API

is not active. Make sure to launch the API for the USB phone to communicate

with Skype.

4. Verify that Skype uses the USB phone as the audio device.

Click Skype > Preference > Audio. Make sure to select USB Audio Device

as the audio output and input device.

5. You can now start to use the USB phone with Skype.

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3a. Using the HNT1A Phone with Skype^®

Connecting the HNT1A USB Phone

When the USB Phone is connected to a computer, the LCD backlight will turn on

and the device will connect to the installed Net-Talk™ software. When the

connection has been established, the screen will display Hawking Technologies

which means the HNT1A is ready for use.

Note: If Connecting… keeps showing on the display screen, the device might

have a problem communicating with Skype. Please check your internet connection.

If you are connected, but the problem persists, please to the “Troubleshooting”

section of this manual to resolve this problem.

Calling a Skype User

Prerequisites

To call a Skype user, you need to launch Skype and log in. After you have

added Skype user(s) to your contact list, you can start making calls using the

HNT1A Net-Talk ^TMphone. For additional instructions on how to use Skype and

a detailed description of its functions, please go to Skype’s homepage

(http://www.skype.com).

Loading the Contact List onto the LCD Display

1. Press the Right Directional Menu key (Contact List key) to load the Skype

contact list. Only one contact is displayed at a time. The top-right icon

indicates the online status of the contact. The

symbol means online

while the

symbol means offline. You can only make calls to users who

are online.

2. Use the Up / Down Directional Menu keypad to select the desired contact. (To

exit the contact list, press the Contact List key again or press the hang up (

)

key.

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3. To call the current contact, just press the Call ( ) key. While establishing a

connection, the screen will display the following with the contact’s name:

4. When the call is answered, the

now start communicating using the HNT1A phone. To end the call, press the

hang up ( ) button.

symbol will appear on the screen. You can

Using the Contact List on Skype Screen

1. Press the Skype On ( ) key to open the Skype window on your computer.

There will several tabs on the Skype screen, select the Contacts tab by using

the ( ) key on your phone.

2. After you have selected the Contacts tab, you can use the computer’s mouse

or the Up / Down Directional Menu keypad on the USB phone to scroll

through the contact list.

3. To select and call the contact, press the ( ) key twice. To end the call, press

(

Speed Dialing

Speed Dialing Function for Mac OS is not yet available from Skype. However,

when it becomes available, the HNT1A will fully support this function.

Calling Regular Phones (SkypeOut)

SkypeOut allows you to place calls to regular telephones or mobile phones. To use

SkypeOut, you should buy SkypeOut credits first. To do this, click Account > Go to

My Account Page. Sign in and find the link to SkypeOut credits page. Then follow

the instructions to purchase the credits.

After you have purchased SkypeOut credits, log out from the Skype web page.

Open your Skype and check the Services section for verification that your

SkypeOut account has been activated.

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To make a SkypeOut call, you must enter the number in the following way (whether

for domestic or international calls):

Country

Code

City Code

(omit 0 if applicable)

Phone

Number

“00” or “+”

Example 1: Placing a USA domestic call 222-5551234.

00-1-222-5551234 or +1-222-5551234

Example 2: Calling China (010-12345678) from USA.

00-86-10-12345678 or +86-10-12345678 (*Omit the preceding 0 from the local code)

1. Dial the phone number by pressing the USB phone keypad.

2. Press the

key to call the number.

Note: If you want to use this function, you must have set up a SkypeOut account

first. Check the Skype website for sign-up rates and credit information.

Saving a SkypeOut Contact

1. To save a SkypeOut number, click Contacts > Add a Contact.

2. Enter the number you would like to save and click Next. Remember to use "+"

or "00" before the actual number to make it SkypeOut compatible.

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3. Type in a name or description for this phone number and click Finish.

Now you should be able to see a new entry in your SkypeOut Contacts list.

Answering a Call

On an incoming call, the USB phone will ring and the LCD backlight will flash with

the caller ID displayed.

Press the

key to answer the call. To end a call, press the

key.

Ending / Rejecting a Call

To end or reject a call, press the

key.

Missed Calls

Mac OS doesn’t support missed calls notification. But you can still load missed calls

list by pressing Calling List (i.e. the Left Arrow) key repeatedly until the list is

displayed.

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Loading Call List

The HNT1A keeps a record of your most recent calls (missed calls, received calls,

dialed calls). To access this information via handset, you need to access the Call

List.

Pressing the Left Arrow allows you to load the Call List. You can press the Call

List repeatedly to switch between outgoing calls ( ), incoming calls ( , including

missed and rejected calls) and main screen. The most recently dialed or received

call is displayed first.

Note: Letter with diacritical marks, such as German umlaut letters (Ä, ä, Ö, ö, Ü, ü),

is not displayable and will be replaced by a blank instead on the display.

An example of an incoming call record is displayed below:

Outgoing Calls

Incoming Calls

Missed Calls

Main Screen

A display of Incoming call

Call duration. It is blank if the outgoing

call is not answered or the incoming call

is missed.

Date and time of the call.

Caller ID.

At the Call List, you can:

„

Use the Up / Down Arrow Menu button to scroll through the list.

„ Press the button to call the displaying contact

Press the key to exit the Call List.

Clearing Call List

To clear the calling records, open the Skype window and click the Call List tab.

Select the calling list type (missed, incoming or outgoing calls) you want to delete

and click the trashcan icon or press the delete key on your keyboard.

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Note: The USB phone’s calling list corresponds to that on the Skype window. If you

clear the list entries on the Skype window, it will be also cleared from the USB

phone.

Adjusting Speaker Volume

During your conversation, you can press the Volume Up or Volume Down key to

increase or decrease the speaker volume.

To specifically adjust the volume:

1. Right-click the API system tray icon and select Audio Control.

2. Select the Output volume. To adjust the speaker volume, move the slider up

or down. You can do this by mouse/keyboard or by pressing the Volume Up or

Volume Down key on the USB phone.

Adjusting Microphone Volume

1. To Adjust the Microphone Volume, please go to the Audio Control (similar to

Adjusting the Speaker Volume). Click the API icon in the system tray and

select Input Volume (See image above).

2. Use the mouse/keyboard to adjust the MIC volume by moving the slider up or

down.

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Muting

Press the

button to mute the microphone. When the mute command is on, a no

sound icon ( ) will be displayed on the phone LCD screen. To turn off the mute

command, press the

button again.

You can turn the mute command on/off during a conversation, simply by pressing

the

button.

Note:

key only functions during a conversation.

Note: mute command is on

Redialing

If your last call is dialed using Skype calling list on your computer screen

To redial the previous number, just press the

offline, no caller ID will be displayed.

key. If the last dialed contact is

Caution: If you have clicked any other item in the Skype window after the last call,

or the last call is speed-dial, redial cannot work and the display will remain on the

main screen.

If the last call is dialed using the calling list on the HNT1A USB Phone, press

the Calling List (Left Arrow Menu) button and then press the

key.

Pressing the Left Arrow key will load the outgoing calls with the last call displayed

first, so you can redial the last number you have just called.

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Clearing the Entered Number

To erase the number you have just entered, press the

will be cleared one at a time.

key. All the numbers

To erase the number you just

entered, press the

key

Selecting a Ring Tone

The USB phone comes with four kinds of built-in ring tones to choose from.

Pressing the key will play the ring tone. To select a ring tone, press

repeatedly until desired one is reached and then press the

key to activate it.

button, the device

If you don’t press hanging up button

after pressing the

will play a ring tone four times and then stop.

Skype Status and Response Mode

The USB phone’s respond mode varies according to your Skype status as

described in the table below:

Skype Status

USB Phone Ringer

USB Phone LCD Backlight

Offline

No Ring

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Online

Ring

Flash

Skype Me

Away

Ring

Not Available

Do Not Disturb

Invisible

Ring

No Ring

Ring

3b. Using the USB Phone with Other

Voice Messaging Clients

The HNT1A USB Phone can also be used with other popular instant messaging

clients to make voice calls*. These include AOL Instant Messenger, Yahoo!

Messenger, etc. It is highly recommended that you download the latest version of

these programs in order to ensure maximum compatibility with the USB Phone

before proceeding. Refer to the software makers’ manuals for program usage

instructions. Please check the following websites for downloading instructions on

these programs**:

AOL Instant Messenger

www.aim.com

Yahoo! Messenger***

http://messenger.yahoo.com/

* There are many chat/voice messaging clients available. Not all programs may be

compatible with the USB Phone.

** Link addresses subject to change without notice.

*** It is recommended to download “Yahoo Messenger with Voice” client.

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Yahoo! Messenger with Voice

Launch Yahoo! Messenger with Voice. Go to Messenger > Preferences. Then,

under the Category pane, select Calling & Audio. Note: Yahoo! Messenger with

voice may not yet available for Mac users. However, when it becomes available,

the HNT1A will support the voice call function.

AIM and Other messaging clients

For AIM:

AIM does not support the option to select which audio device to specify for voice

chatting within the program. Thus, in order to use the USB Phone, you will need to

change the default audio device for outputting sound from the computer. (See

Chapter 3a: Specifying an Audio Playback Device.)

Note: This change will bypass your computer’s soundcard and speakers and

output audio straight to the handset. Thus, no sound will come out of your

computer speakers.

To make these changes, go to System Preferences (a) and double-click Sound

(b).

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Once the audio settings are configured, launch AIM and select a buddy to talk to.

Open up the IM window and press the Talk button. Begin speaking on the handset

once a voice connection has been established.

For Other VOIP/Messaging Programs:

Check to see if your VOIP/Messaging program has a separate audio preferences

selection scheme similar to those of AIM or Yahoo! Messenger. (Please refer to

the software provider’s documentation or manual.) If so, you can set up and

configure your handset from within the program while retaining the default

soundcard / speaker setup.

If the desired messaging client does not allow you to choose the audio device for

making voice calls, please follow the same procedures in changing the default

audio device to the USB Phone as the AIM setup procedure, listed above. (See

Chapter 3a: Specifying an Audio Playback Device.)

4. Troubleshooting

Sound Devices Problems

Q1. While using Skype, AIM, or Yahoo! Messenger software for voice conversation:

• There is no dial tone after pressing the dial key.

• I cannot hear the other party on my USB phone.

• I hear the other party on my PC’s sound card (or another USB speaker)

instead of the USB phone.

• The other party cannot hear me.

A1. Make sure your software is configured to use USB phone as the audio in/out

device.

Skype:

In Skype window, go to Skype > Preferences > Audio > Sound Devices.

Make sure the Audio In (microphone) and Audio Out (speaker) are correctly

configured to use USB Audio Device, i.e., the USB phone.

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Q2. When using the USB phone, I did not press the

key and the mute icon is

not displayed on the LCD either. But the other party cannot hear my voice. (I’ve

verified that the USB phone is set as the microphone device in Skype.)

A2. It may be that the USB phone’s microphone function is muted. Make sure the

microphone is not set to mute.

Make sure this mute box is unchecked

Q3. While using the USB phone to make/answer a call in Skype, can I still play

music by my computer’s sound card or USB speaker?

A3. Yes. Just set your sound card as the playback device in your computer.

1. Under Apple >System Preferences>Sound, double-click the Sound icon

and then click the Output tab.

2. Select the sound card or USB speaker as the sound playback device.

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Q4. After I connect the USB phone, I cannot play music from my USB speaker. I

un-plug the USB phone and the problem persists.

A4. When the USB phone is connected for the first time, the overall audio in/out

device may get reset to HNT1A USB phone. You can manually specify a

preferred music playback device, such the built-in speaker laptop or the sound

card on your desktop while using the HNT1A phone as an audio in/out device in

Skype.

To specify a sound playback device, go to Apple > System Preference >

Audio Setting. Select the preferred Output Device.

Make sure this mute box is unchecked

Net-Talk™ Software API Problems

Q5. Skype is launched. After I connect the USB phone:

• The LCD keeps displaying Connecting… and Skype does not respond.

• When I press a key, the LCD turns to show S/W Disabled and Skype has

no response.

• When I press the keypads, the USB phone responses but Skype doesn’t.

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Hawking HNT1A Net-Talk™ USB Internet Phone

A5. Verify the following:

1. Make sure you have installed the provided Net-Talk™ API software and

allow the software to use Skype. Refer to the section on page 12 for

instructions.

2. Make sure the software is launched. If not, then go to the application

folder , search for the Hawsking Net-talk USB Phone. click on the

Hawking Net-Talk phone ic Hawking Net-Talk™ USB Phone. When the

software has launched, the Net-Talk™ icon should appear in the system

tray.

3. At this point, the HNT1A LCD should display Hawking Technologies,

indicating the phone is ready for use. If not, re-plug the HNT1A USB

phone.

Q6. In Skype window, I’ve changed the sound alert to use a preferred .wav file for

an incoming call. But when the USB phone is ringing on an incoming a call, it

still uses the phone’s default ring tone.

A6. Note that the ring tone is controlled on the device side while sound alerts on

Skype side. When receiving a call, both ring tone and sound alert could be

heard. The ring tone is heard from the buzzer (on the USB phone’s back) and is

much louder. Your customized sound alert is heard from the phone’s receiver.

Q7. I got a Wrong Number message on the LCD.

A7. It could be that you’ve dialed an invalid number.

Q8. I got an Unknown User message on the LCD when I press the

Contact/Calling List key.

A8. The message appears due to that the HNT1A Phone is still loading the list from

Skype. This may occur if you press the Contact/Calling List key soon after you

the data from Skype, wait a moment to let the USB Phone finish loading the list

before you press the Contact/Calling List key to avoid this problem.

Q9. I got a Skype error “Problem with recording Device”.

A9. This may occur if you hot unplug the phone while phoning. Avoid hot

unplugging while phoning.

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Mac Problems

Q10. I can scroll through the contact list on Skype using the phone, but the LCD

has no response when I try to make a call.

A10. Quit the API by clicking the API icon on the upper right corner and select Quit

Hawking Net-Talk ^TMUSB Phone. Then restart the utility again.