Installation Instructions / Warranty
Metris
31102XX1
Metris
31103XX1
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Installation
Flush the hot and cold supplies thoroughly before install-
ing this faucet.
Place the faucet in the hole on the mounting surface (1).
Tighten the mounting nut (2).
Install the adapters and filters on the stops (3).
Install the supply lines (4). Be careful not to twist the
supply lines, or they may become loose from the faucet,
causing a leak.
Connect the transformer to the faucet. Plug the transform-
er into the outlet.
Use a cable tie to bundle the excess cable.
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Turn the water on to the faucet (1).
Peel the protective film from the sensor (2).
Wait 15 seconds, the place a hand in front of the sensor
(3). The water should turn on automatically.
Model 31102 only: Pivot the temperature control
lever forward to make the water cooler (4).
Model 31103 only: Set the temperature
Turn the water off at the stops.
Remove the set screw on the back of the faucet.
Pull the faucet housing off (1).
Use a screwdriver to set the water temperature (2). Turn
the screw to the rear to make the water warmer, to the
front to make it cooler.
Replace the faucet housing. Tighten the set screw.
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Cleaning:
Block the sensor for 5 seconds (1).
This will turn the water off for approximately 90 seconds,
so that the sink may be cleaned (2).
Faucet Maintenance
Reset the faucet: Remove the set screw with a 2.5 mm
Allen wrench.
Block the sensor for 2 seconds.
Wait 10 seconds (1), then replace the set screw (2).
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Wait 15 seconds (3). Place a hand in front of the sensor
(4). The water should turn on.
Clean the filters and aerator
If the flow of water is reduced, the aerator and/or the
filters must be cleaned.
To clean the aerator: Block the sensor for 5 seconds
to temporarily shut off the water (1).
Unscrew and remove the vandal resistant aerator using
the enclosed key (2). Flush any debris from the aerator
at another faucet.
Replace the aerator.
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To clean the filters: Turn the water off at the stops.
Disconnect the supply hoses from the adapters. Remove
and clean the filters.
Note: Remove and inspect the check valves yearly.
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Replacement Parts
1
2
3
4
5
6
7
8
9
aerator
98612000
98854000
97812000
98809000
96456000
96905000
97690000
97689001
98112000
solenoid valve
fixation set
connection hose
check valve
electronics
1
AC adapter
transformer
8 x 2 o-ring
Important note: the check valves
should be removed and inspected yearly.
9
2
7
6
3
8
4
5
8
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Cleaning Recommendation for Hansgrohe Products
Modern lavatory faucets, kitchen faucets, and showers consist of very different materials to comply with the needs of the
market with regard to design and functionality. To avoid damage and returns, it is necessary to consider certain criteria when
cleaning.
Cleaning Materials for Faucets and Showers
Acids are a necessary ingredient of cleaning materials for removing lime, however please pay attention to the following points
when cleaning faucets and showers:
•
•
Only use cleaning materials which are explicitly intended for this type of application.
Never use cleaning materials which contain hydrochloric, formic, phosphoric, or acetic acid, as they cause considerable
damage.
•
•
Never mix one cleaning material with another.
Never use cleaning materials or appliances with an abrasive effect, such as unsuitable cleaning powders, sponge pads,
or micro fiber cloths.
Cleaning Instructions for Faucets and Showers
Please follow the cleaning material manufacturer’s instructions. In addition, pay attention to the following points:
•
•
Clean the faucets and showers as and when required
Use the amount of cleaning product and the amount of time recommended by the manufacturer. Do not leave the cleaner
on the fixture longer than necessary.
•
•
Regular cleaning can prevent calcification.
When using spray cleaners, spray first onto a soft cloth or sponge. Never spray directly onto the faucet as droplets can
enter openings and gaps and cause damage.
•
After cleaning, rinse thoroughly with clean water to remove any cleaner residue.
Important
Residues of liquid soaps, shampoos, and shower foams can also cause damage, so rinse with clean water after using.
Please note: if the surface is already damaged, the effect of cleaning materials will cause further damage.
Components with damaged surfaces must be replaced or injury could result.
Damage caused by improper treatment is not covered under the warranty.
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Limited Lifetime Consumer Warranty
This product has been manufactured and tested to the highest quality standards by Hansgrohe, Inc. (“Hansgrohe”). This warranty is limited to
Hansgrohe products which are purchased by a consumer in the United States after March 1, 1996, and installed in either the United States or
Canada.
WHO IS COVERED BY THE WARRANTY
This warranty extends to the original consumer purchaser only. This warranty is non-transferable.
WHAT IS COVERED BY THE WARRANTY
This warranty covers only your Hansgrohe manufactured product. Hansgrohe warrants this product against defects in material or workmanship
as follows: Hansgrohe will repair at no charge for parts only or, at its option, replace any product or part of the product that proves defective
because of improper workmanship and/or material, under normal installation, use, service and maintenance. If Hansgrohe is unable to provide a
replacement and repair is not practical or cannot be timely made, Hansgrohe may elect to refund the purchase price in exchange for the return of
the product.
LENGTH OF WARRANTY
Replacement or repaired parts of products will be covered for the term of this warranty as stated in the following two sentences. If you are a
consumer who purchased the product for use primarily for personal, family, or household purposes, this warranty extends for as long as you
own the product and the home in which the product is originally installed. If you purchased the product for use primarily for any other purpose,
including, without limitation, a commercial purpose, this warranty extends only (i) for 1 year, with respect to Hansgrohe and Commercial products,
and (ii) for 5 years, with respect to AXOR products.
THIS WARRANTY DOES NOT COVER, AND HANSGROHE WILL NOT PAY FOR:
A.
B.
Conditions, malfunctions or damage not resulting from defects in material or workmanship.
Conditions, malfunctions or damage resulting from (1) normal wear and tear, improper installation, improper maintenance, misuse, abuse,
negligence, accident or alteration, or (2) the use of abrasive or caustic cleaning agents or “no-rinse” cleaning products, or the use of the
product in any manner contrary to the product instructions. (3) Conditions in the home such as excessive water pressure or corrosion.
C.
D.
Labor or other expenses for the disconnection, deinstallation, or return of the product for warranty service, or for installation or reinstallation
of the product (including but not limited to proper packaging and shipping costs), or for installation or reinstallation of the product.
Accessories, connected materials and products, or related products not manufactured by Hansgrohe.
TO OBTAIN WARRANTY PARTS OR INFORMATION
Contact your Hansgrohe retailer, or contact Technical Service at:
Hansgrohe Inc.
1492 Bluegrass Lakes Parkway
Alpharetta GA 30004
Toll-free (800) 334-0455.
In requesting warranty service, you will need to provide
1.
2.
3.
The sales receipt or other evidence of the date and place of purchase.
A description of the problem.
Delivery of the product or the defective part, postage prepaid and carefully packed and insured, to Hansgrohe Inc. 1492 Bluegrass Lakes
Parkway, Alpharetta, Georgia 30004, Attention: Technical Service, if required by Hansgrohe.
When warranty service is completed, any repaired or replacement product or part will be returned to you postage prepaid.
EXCLUSIONS AND LIMITATIONS
REPAIR OR REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE) AS PROVIDED UNDER THIS WARRANTY IS
THE EXCLUSIVE REMEDY OF THE PURCHASER. HANSGROHE NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO CREATE FOR IT ANY
OBLIGATION OR LIABILITY IN CONNECTION WITH THIS PRODUCT.
HANSGROHE SHALL NOT BE LIABLE TO PURCHASER OR ANY PERSON FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES,
ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING MERCHANTABILITY).
Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to
you. This warranty gives you specific legal rights, and you may have other rights which vary from State to State. You may be required by law to
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give us a reasonable opportunity to correct or cure any failure to comply before you can bring any action in court against us under the Magnuson-
Moss Warranty Act.
PRODUCT INSTRUCTIONS AND QUESTIONS
Upon purchase or prior to installation, please carefully inspect your Hansgrohe product for any damage or visible defect. Prior to installing, always
carefully study the enclosed instructions on the proper installation and the care and maintenance of the product. If you have questions at any time
about the use, installation, or performance of your Hansgrohe product, or this warranty, please call or write to us or call us toll-free at 800 334
0455.
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Hansgrohe, Inc. • 1490 Bluegrass Lakes Parkway • Alpharetta, GA 30004
Tel. 770 360-9880 • Fax 770 360 9887
www.hansgrohe-USA.com
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