HP Hewlett Packard Webcam HD 5210 User Manual

Troubleshooting.....................................................................................................................................18

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Webcam Overview

Congratulations on purchasing the HP Webcam HD 5210. Your webcam includes the

following features:

1 Snapshot button

5 Adjustable clip/stand

6 Product label

2 HP Instant Chat button

3 Video Record button

4 Integrated microphone

7 USB connector

Please refer to the product label for the HP product number and serial number. This is

useful information if you ever need to contact technical support.

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Software Overview

The CD that comes with your webcam includes the following software:

ꢀ

Webcam drivers. Enables your webcam to operate with optimum performance.

Video Chat Quick Launch. Helps you set up your chat application to communicate

with your webcam.

ꢀ

ArcSoft Magic-i™ Visual Effects. Enables you to apply special effects to your video

chats when used in conjunction with your instant messaging (IM) application.

ArcSoft WebCam Companion . Enables you to record and edit videos, take

snapshots, use your webcam as a video monitor, and apply a variety of special effects

including masques and frames.

ꢀ

ArcSoft ShowBiz . Enables you to edit your videos and combine them with other

video clips, transitions, and effects.

HP Webcam Control Center. Enables you to access all of your webcam functions from

a single location on your desktop.

The software on this CD is not available via web download. In North America and

Europe, a replacement CD can be ordered on the web at www.hp.com/support.

System Requirements

To use your webcam with the included software, your PC must meet the following minimum

system requirements:

ꢀ

For 1920x1080 (1080p) preview, capture, edit, and playback in WebCam

Companion/Magic-i Visual Effects/ShowBiz

ꢀ

Windows XP (SP2 or SP3), Windows Vista (32-bit or 64-bit), or

Windows 7 (32-bit or 64-bit)

ꢀ

Intel Core™ i5 750 2.66 GHz or equivalent AMD CPU

400 MB free hard drive space required for program installation

2 GB DDR RAM or above

VGA card with 64 MB or more

16-bit color display at 1024x768 with DirectX 3D support

DirectX 9.0 or above

USB 2.0 high speed

ꢀ

For 1280x720 (720p) preview, capture, edit, and playback in WebCam

Companion/Magic-i Visual Effects/ShowBiz

ꢀ

Windows XP (SP2 or SP3), Windows Vista (32-bit or 64-bit), or Windows 7

(32-bit or 64-bit)

ꢀ

Intel Core™2 Quad 2.33 GHz or equivalent AMD CPU

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ꢀ

400 MB free hard drive space required for program installation

2 GB DDR RAM or above

VGA card with 64 MB or more

16-bit color display at 1024x768 with DirectX 3D support

DirectX 9.0 or above

USB 2.0 high speed

ꢀ

For 640x480 (VGA) preview, capture, edit, and playback in WebCam Companion/

Magic-i Visual Effects/ShowBiz

ꢀ

Windows XP (SP2 or SP3), Windows Vista (32-bit or 64-bit), or Windows 7

(32-bit or 64-bit)

ꢀ

Intel Pentium IV Hyper-Threading 3.0 GHz or equivalent AMD CPU

400 MB free hard drive space required for program installation

1 GB DDR RAM or above

16-bit color display at 1024x768 with DirectX 3D support

DirectX 9.0 or above

USB 2.0 high speed

Quality and Performance

Image quality and video performance are impacted by the following factors:

ꢀ

The amount of light on the subject

The webcam resolution setting

The performance of the PC

The bandwidth of the internet connection, especially for chat

If you are experiencing slow or choppy video or washed out color, try adding a small

lamp to the area that will not be visible in the frame. This will light the viewing area of the

webcam and help provide more lifelike video and more accurate color.

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Using the HP Webcam Control Center

All of the software utilities included with your HP Webcam can be accessed through the

HP Webcam Control Center. Simply double-click the icon on your desktop to open the

control center. From the Features tab, you can click an icon to select one of the following

features:

ꢀ Start a Video Chat – allows you to add live video to popular instant messaging

applications

ꢀ Record Video – allows you to record and share video

ꢀ Take a Photo – allows you to capture and share still photos

ꢀ Monitor – allows you to set the webcam to record video whenever the camera

detects motion or a face

ꢀ Webcam Gallery – displays all photos and videos you have captured and allows

you to edit and share them

ꢀ Webcam Settings – allows you to change settings in order to optimize the

webcam’s functionality

The Applications tab provides direct access to each of the ArcSoft applications. The

Help & Support tab links you to your User’s Guide, Online Support, and the HP online

store.

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Starting a Video Chat

You can add live video to the most

popular instant messaging (IM)

applications (ISP connection required):

ꢀ

AOL Instant Messenger™ (AIM )

Google Video Chat™

Skype™

™

ꢀ

Windows Live Messenger

Yahoo! Messenger

If there is not a link to your preferred

chat application, you can either click

Browse to find the application’s .exe

file on your computer, or add the URL to

a web application and then click

Go to.

1 To start a video chat, do either of

the following:

ꢀ

Press the HP Instant Chat

button on your webcam.

ꢀ

Double-click the HP Webcam Control Center

icon on the Windows

desktop, and then click Video Chat

2 Select the instant messaging (IM) application you want to use.

3 If prompted, follow the on-screen instructions to install and set up the IM application.

4 Follow the video chat steps in the IM application’s documentation.

NOTE: The Video Chat Quick Launch utility appears only during initial setup. The

next time you press the HP Instant Chat button, the selected IM application will open

automatically.

To select a different IM application after initial setup, double-click the HP Webcam

Control Center

icon on your desktop, and then click Video Chat

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5 (Optional) Select the effects you want to apply:

Turn face tracking on and off.

ꢁ

To track one face, click Single.

To track more than one face, click Single to

select the first face, and then click Next to select

the next face.

ꢁ

To find the best angle for a group image, click

Multiple.

Zoom in and out, or pan around the image.

Add fun house effects to your video.

Add a picture frame to the face on the screen.

Decorate your video with a theme.

Adopt a different persona by selecting an avatar.

Make your video brighter and sharper.

Combine your face with a masque template.

TIP: You can also open ArcSoft Magic-i Visual Effects by double-clicking ArcSoft

Magic-i Visual Effects

in the Windows System Tray.

To learn more about using effects in your chats, click Help

in the upper-right corner of

the ArcSoft Magic-i Visual Effects window.

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Recording a Video

1 Do either of the following to open ArcSoft WebCam Companion and enter

capture mode:

ꢀ

Press the Video Record

button on your webcam.

ꢀ

Double-click the HP Webcam Control Center

icon on the Windows

desktop, and then click Record Video

2 (Optional) Click Full Screen

to record in full-screen mode.

3 (Optional) Click the resolution list below the icons in the upper-right corner, and select

the resolution setting you want to use for the recording. The default setting is

1280x720 (HD 720p), which provides optimum performance in most environments.

NOTE: Higher resolutions and/or poor lighting may slow down the frame rate and

make the video jerky. For more information on resolution issues, see

“Troubleshooting.”

4 Press the Video Record

button or click Record Video

begin recording.

5 Press the Video Record

button again or click Stop Recording

to stop

recording and save the video to your PC.

6 If you’re recording in full-screen mode, click the Exit

icon on the right side of the

screen to return to partial-screen mode.

To learn more about using ArcSoft WebCam Companion, click Extras and select

Application Help.

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Taking a Picture

1 Do either of the following to open ArcSoft WebCam Companion and enter

capture mode:

ꢀ

Press the Snapshot

button on your webcam.

ꢀ

Double-click HP Webcam Control Center

on the Windows desktop, and

then click Take a Photo

2 Use capture mode to take either a single picture or a series of pictures:

ꢀ

To take a single picture, press the Snapshot

Take Picture

button again or click

To take a series of pictures, click Burst

3 To edit, print, and share your pictures, hover over the Capture

the menu, and click the Edit icon to enter edit mode.

icon to expand

To learn more about taking pictures with ArcSoft WebCam Companion, click Extras and

select Application Help.

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Managing Videos and Pictures

After you capture a video or take a picture, you can use the icons in the lower-left corner of

the Capture screen to manage your pictures and videos. Click any of the following icons:

Preview a picture or video.

Locate a picture or video on your PC hard drive.

Send a picture or video as an e-mail attachment.

Upload a picture or video to YouTube, Flickr, Twitter, or Facebook.

Print the pictures you selected.

Delete the selected picture or video.

To learn more about using ArcSoft WebCam Companion, click Extras and select

Application Help.

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Uploading a Picture or a Video

After you take a picture or record a video, follow these steps to post it on YouTube, Flickr,

Twitter, or Facebook:

1 If you are in capture mode in ArcSoft WebCam Companion:

ꢀ

Click the Captures

icon to display your pictures and videos.

Click the picture or video you want to upload.

Click the Upload

icon and select either YouTube, Flickr, Twitter, or

Facebook.

2 If you are in edit mode in ArcSoft WebCam Companion:

ꢀ

Click the picture or video you want to upload.

ꢀ

Use the buttons at the top right of the page to select either Facebook, Twitter,

Flickr, or YouTube.

3 Log into your account.

4 Follow the on-screen instructions to post the picture or video.

TIP: If ArcSoft WebCam Companion is closed, you can open it directly in edit mode.

Simply double-click the HP Webcam Control Center

icon on the Windows

desktop, and then click Webcam Gallery

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Applying Effects to a Video or Picture

Many of the ArcSoft Magic-i Visual Effects features are integrated into ArcSoft WebCam

Companion, so that you can continue to enjoy the effects you use in your video chats while

you capture videos and take pictures.

1 Double-click the HP Webcam Control Center

2 Click either Record Video or Take a Photo

icon on the Windows desktop.

3 Click the Effects

4 Click any of the icons in the lower-left corner to apply an effect.

5 T o t urn off all effects, click No Effect

tab.

To learn more about using effects in your chats, see “Using the HP Webcam Control

Center.”

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Using Masques

1 Double-click the HP Webcam Control Center

and then click Take a Photo

2 Hover over the Capture

Masque icon.

icon on the Windows desktop,

icon to expand the menu, and click the

3 Select the masque you want to use.

4 (Optional) Click the icons above the preview image to adjust the image.

5 Press the Snapshot

button again or click Take Picture

to take the picture.

To learn more about using masques, click Extras and select Application Help.

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Using Fun Frame

1 Double-click the HP Webcam Control Center

and then click Take a Photo

2 Hover over the Capture

Fun Frame icon.

icon on the Windows desktop,

icon to expand the menu, and then click the

3 (Optional) Click Customize, click Select Layout and select a layout, select the

frames you want to use, and then click OK.

4 Do either of the following:

ꢀ

Press the Snapshot

button or click Take Picture

to take the picture.

to let the software

ꢀ

Click Start auto-snapshot with pose detection

detect a pose and take the picture. To adjust the pose sensitivity, drag the slider

above the picture frame.

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Editing a Video

1 Double-click the HP Webcam Control Center

and then click Webcam Gallery

2 Click the video you want to edit.

To learn about specific editing functions, click Extras and select Application Help.

icon on the Windows desktop,

Advanced Editing

1 Hover over the Capture

Advanced Editing

icon to expand the menu, and then click the

icon.

2 Click the video you want to edit, and then drag and drop it into the Storyboard.

To learn about specific editing functions in ArcSoft ShowBiz, click Options and

select Help.

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Using Your Webcam as a Video Monitor

With the Monitor feature, you can use your webcam as a security camera. If the webcam

detects motion or a face, it records the activity on your PC hard drive. Additionally, you

can set the Monitor feature to send a snapshot by e-mail or post a snapshot on an FTP site

if it detects activity.

1 Double-click the HP Webcam Control Center

2 Click Monitor

3 Click Start Monitor to begin monitoring.

icon on the Windows desktop.

4 Click Stop Monitor to finish monitoring and save the video to your PC.

You can also specify motion regions for the application to focus on. Click the Enable

Rectangle Motion Detection

icon, and then click and drag to draw a rectangle

around the area you want the motion detector to work within.

To learn more about using ArcSoft WebCam Companion, click Extras and select

Application Help.

TIP: You can disable either the motion detection or face detection feature, but you cannot

turn them both off.

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Adjusting Webcam Settings

You can adjust most of your webcam’s settings in ArcSoft WebCam Companion.

1 Double-click the HP Webcam

Control Center

icon on the

Windows desktop, and then click

Webcam Settings

2 Click the WebCam Settings

icon near the top right corner of the

screen, and then click Advanced.

3 On the Video Proc Amp tab do

either of the following:

ꢀ

To manually adjust a setting,

drag the slider for that setting.

ꢀ

To let the webcam auto-detect a

setting, place a check in the

Auto check box to the right of

that setting.

4 Click the Camera Control tab

and do any of the following:

ꢀ

To manually adjust the focus,

remove the check from the

Auto Focus check box, and

then drag the Focus slider.

ꢀ

To manually adjust the

exposure, remove the check

from the Auto Exposure

check box and then drag the

Exposure slider.

5 Click OK.

NOTE: To restore the factory settings, click Default.

To learn about customizing the Capture, Monitor, Fun Frame, and Masque settings in

ArcSoft WebCam Companion, click Extras and select Application Help.

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Adjusting Additional Webcam Settings

You can change additional webcam settings in ArcSoft Magic-i Visual Effects.

1 If it is open, close the ArcSoft WebCam Companion window.

2 Double-click ArcSoft Magic-i Visual Effects in the Windows System Tray.

3 On the Webcam Settings

tab, do any of the following:

ꢀ

Click System Setting

click Load Image

to replace the webcam video when you want

privacy during a chat.

, click the Private tab,

, and then select an image

Click Private

to replace the webcam video

with the image you selected in System Settings.

When you’re done with the chat, click Private

again to reveal the video so that your webcam is

ready to use the next time you want to use it.

ꢀ

Click Mute Microphone

to turn off the

webcam microphone during a chat. When you’re

done with the chat, click Mute Microphone

again to turn the microphone back on so that your

webcam is ready to use the next time you want

to use it.

ꢀ

Remove the check from the LED On check box to

turn off the status LED on the front of your webcam.

Place a check in the Video Off check box to

disable the webcam video during a chat. A blank

screen replaces the video. When you’re done with

the chat, remove the check to enable the video

feature, so that your webcam is ready to use the

next time you want to use it.

ꢀ

Drag the slider for the individual settings. To see additional settings, drag the scroll

bar on the right side of the ArcSoft Magic-i Visual Effects window.

Click Current Profile, enter a name, and then click Save

to store the

current settings in a user profile.

To learn more about customizing webcam settings in ArcSoft Magic-i Visual Effects, click

Help in the upper-right corner.

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Troubleshooting

Problem

Solution

The video is jerky

Many factors affect video quality, including lighting, PC processor speed and

memory, and Internet connection speed. If the video is jerky, you need to

choose a lower resolution setting.

1 Double-click the HP Webcam Control Center

icon on the

Windows desktop.

2 Click either Record Video

or Take a Photo .

3 Click the resolution list below the icons in the upper-right corner, and select

a lower resolution setting.

There are lines interfering

with the image

Right-click the Button Manager

select the appropriate setting for your location: 60Hz or 50Hz. The interfering

lines should disappear.

icon in the Windows System Tray and

I don’t want to use ArcSoft

Magic-i Visual Effects with my

IM application

Close ArcSoft Magic-i Visual Effects.

My webcam isn’t connected

to my IM application

Double-click the HP Webcam Control Center

icon on the Windows

desktop, and then click Video Chat . If you have multiple IM applications

and you already set up all of your IM applications, select a different video

device in your IM application. See your IM documentation for details.

I want to turn off the

autofocus feature

1 Double-click the HP Webcam Control Center

icon on the

Windows desktop, and then click Webcam Settings

2 Click Advanced...

3 Click the Camera Control tab.

4 Remove the check from the Auto Focus check box.

5 Drag the Focus slider to manually adjust the focus.

6 Click OK or Apply.

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Problem

Solution

The webcam buttons are not

working properly

ꢀ

Look in the Windows System Tray for the HP Button Manager

icon. If you don’t see the HP Button Manager icon, then open the Start

menu and click HP Button Manager to restart the application.

ꢀ

On Windows XP computers, check to see if the USB Video Device

application and ArcSoft WebCam Companion are both running. If so,

close both of these applications, and then press the Snapshot button. To

avoid this problem in the future, do not open the USB Video Device in

My Computer. Instead, use the ArcSoft applications that came with your

webcam.

I hear an echo or feedback in On Windows XP computers (Classic view):

the speakers

1 Click Start > Control Panel > Sounds and Audio Devices.

2 Click the Audio tab.

3 Under Sound playback, click Volume, and drag the Master Volume

slider to adjust the speaker volume.

4 Under Sound recording, click Volume, and drag the Microphone slider

to adjust the microphone volume.

On Windows Vista computers (Classic view) or Windows 7

computers (Large icons or Small icons view):

1 Open the Start menu and then click Control Panel > Sound.

2 Click the Playback tab.

3 Select the Speaker you are using and then click Properties.

4 Click the Levels tab and drag the sliders to adjust the output level.

5 Click the Recording tab.

6 Select the Microphone you are using and then click Properties.

7 Click the Levels tab and drag the sliders to adjust the input level.

The webcam audio is not

synchronized with the

webcam video

From the Video Capture screen, select the resolution list in the upper-right

corner, and set the video resolution to 640x480 to synchronize the video and

audio. After synchronizing the audio and video, try increasing the resolution to

the next level. If the problem recurs, go back to the previous resolution setting.

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Problem

Solution

I am having trouble using the

webcam with Skype

1 Check for updates to make sure you installed the latest version of Skype.

2 Check the microphone setting in Audio Settings and the webcam setting

in Video Settings. They should be set to USB Video Device (Windows

XP) or HP Webcam HD 5210 (LR374AA) (Windows Vista or

Windows 7).

I see a blank screen with

static when I run Skype

After you place the call, make sure the video device is set to USB Video Device

(Windows XP) or HP Webcam HD 5210 (LR374AA) (Windows Vista or

Windows 7).

The webcam microphone

does not work with Skype

1 On the menu bar, select Call > Audio Settings.

2 Make sure the microphone device is set to USB Video Device

(Windows XP) or HP Webcam HD 5210 (LR374AA) (Windows Vista

or Windows 7).

3 Drag the Microphone Volume slider towards High to increase the

volume level.

4 Click Save. Retry your call.

I have more than one USB

Video Device option. Which

one should I use?

You have more than one video device connected to your PC. Try selecting each

option and then attempt to use your webcam. If the webcam works, you found

the right option. If the webcam doesn’t work, try another option until you find

the one associated with your webcam.

Still need help? Please refer to the warranty that came with your webcam for support phone numbers and Web site

information.

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