HP ProLiant ML310e Gen8 Server
Maintenance and Service Guide
Abstract
This document is for an experienced service technician. It is helpful if you are qualified in the servicing of computer equipment and trained in
recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
Part Number: 682265-001
September 2012
Edition: 1
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Contents
Customer self repair...................................................................................................................... 6
Parts only warranty service............................................................................................................................6
Mechanical components .............................................................................................................................16
System components ....................................................................................................................................19
Removal and replacement procedures........................................................................................... 24
Required tools............................................................................................................................................24
Safety considerations..................................................................................................................................24
Preventing electrostatic discharge ......................................................................................................24
Symbols on equipment......................................................................................................................24
Server warnings and cautions............................................................................................................25
Preparation procedures...............................................................................................................................26
Unlock the tower bezel .....................................................................................................................26
Remove the tower bezel....................................................................................................................26
Power down the server .....................................................................................................................27
Drive blank or carrier .................................................................................................................................27
Storage drive.............................................................................................................................................28
Non-hot-plug drive............................................................................................................................28
Hot-plug drive..................................................................................................................................29
Hot-plug power supply................................................................................................................................30
Access panel .............................................................................................................................................31
Air baffle...................................................................................................................................................32
Optical drive .............................................................................................................................................32
Drive cage ................................................................................................................................................33
Drive cage bracket or backplane.................................................................................................................34
Front I/O module.......................................................................................................................................36
Front system fan.........................................................................................................................................37
DIMMs......................................................................................................................................................38
General DIMM slot population guidelines...........................................................................................38
Removing a DIMM ...........................................................................................................................39
Heatsink....................................................................................................................................................39
Processor...................................................................................................................................................41
Expansion board........................................................................................................................................44
Flash-backed write cache procedures ...........................................................................................................45
FBWC module .................................................................................................................................45
Capacitor pack................................................................................................................................46
Recovering data from the flash-backed write cache..............................................................................48
System battery ...........................................................................................................................................49
Rear system fan..........................................................................................................................................50
Dedicated iLO management port .................................................................................................................50
Enabling the dedicated iLO management port.....................................................................................51
Non-hot-plug power supply .........................................................................................................................51
RPS backplane module ...............................................................................................................................52
RPS cage...................................................................................................................................................53
System board ............................................................................................................................................54
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HP Trusted Platform Module.........................................................................................................................60
Troubleshooting.......................................................................................................................... 61
Troubleshooting resources...........................................................................................................................61
Diagnostic tools.......................................................................................................................... 62
HP Insight Diagnostics ................................................................................................................................62
HP Insight Diagnostics survey functionality ..........................................................................................62
HP Insight Remote Support software .............................................................................................................62
HP ROM-Based Setup Utility........................................................................................................................63
Integrated Management Log........................................................................................................................63
USB support and functionality......................................................................................................................64
USB support ....................................................................................................................................64
Internal USB functionality ..................................................................................................................64
External USB functionality .................................................................................................................64
Automatic Server Recovery..........................................................................................................................64
Component identification............................................................................................................. 65
Front panel components..............................................................................................................................65
Front panel LEDs and buttons.............................................................................................................66
Rear panel components ..............................................................................................................................67
Rear panel LEDs and buttons .............................................................................................................68
System board components ..........................................................................................................................69
DIMM slot locations..........................................................................................................................70
PCIe expansion slot definitions ..........................................................................................................70
System maintenance switch...............................................................................................................70
NMI header ....................................................................................................................................71
Drive numbering ........................................................................................................................................72
Drive LED definitions...................................................................................................................................73
FBWC module LED definitions .....................................................................................................................74
Fan locations.............................................................................................................................................75
T-10/T-15 Torx screwdriver.........................................................................................................................75
Cabling..................................................................................................................................... 76
Cabling overview.......................................................................................................................................76
Front panel cabling ....................................................................................................................................76
System fan cabling.....................................................................................................................................77
Storage cabling .........................................................................................................................................77
Four-bay LFF drive cabling ................................................................................................................77
Eight-bay SFF drive cabling...............................................................................................................79
Media drive cabling...................................................................................................................................80
Power supply cabling .................................................................................................................................81
Nonredundant power supply cabling .................................................................................................81
Redundant power supply cabling.......................................................................................................82
Capacitor pack cabling..............................................................................................................................82
Specifications............................................................................................................................. 83
Environmental specifications........................................................................................................................83
Server specifications...................................................................................................................................83
Power supply specifications.........................................................................................................................83
HP 350 W 4U Factory Integrated Power Supply..................................................................................84
HP 460 W CS Gold Hot-plug Power Supply (92% efficiency) ...............................................................84
Hot-plug power supply calculations..............................................................................................................84
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Before you contact HP ................................................................................................................................85
HP contact information................................................................................................................................85
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Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty
service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Customer self repair
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Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à
votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué
par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même
ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le
Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise
s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les
coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
Service de garantie "pièces seules"
Votre garantie limitée HP peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de
rechange fournies par HP ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à
HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza
HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per
la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere
spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono
identificate da un "No" nel Catalogo illustrato dei componenti.
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In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento
di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del
centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente
deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve
spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione
fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP.
Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il
corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
Servizio di garanzia per i soli componenti
La garanzia limitata HP può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia
del servizio per i soli componenti, HP fornirà gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da
parte del cliente. Se il cliente invece richiede la sostituzione ad HP, dovrà sostenere le spese di spedizione
e di manodopera per il servizio.
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere
Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der
Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und
sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert
werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen
Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
Customer self repair
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defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer
Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den
Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
Parts-only Warranty Service (Garantieservice
ausschließlich für Teile)
Ihre HP Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich
für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt HP Ersatzteile kostenlos zur
Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch
dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service
berechnet.
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self
Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios
de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente
CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se
clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si
precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de
servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que
el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado
realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el
catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales
para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán
devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá
hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes
defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no
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enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas
sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en
contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite
Servicio de garantía exclusivo de componentes
La garantía limitada de HP puede que incluya un servicio de garantía exclusivo de componentes. Según las
condiciones de este servicio exclusivo de componentes, HP le facilitará los componentes de repuesto sin
cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por
parte del usuario (CSR). Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse
cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij
de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat
onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen
voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen
voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het
product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij
reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en
kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
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Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Garantieservice "Parts Only"
Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van
de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u HP verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht.
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo
pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR
de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é
preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
A peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço
postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o
fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
Serviço de garantia apenas para peças
A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos do
serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa.
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No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
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Illustrated parts catalog
Mechanical components
Item Description
Spare part number
Customer self repair
Access panel
1
686751-001
686665-001
686745-001
670033-001
675039-001
686752-001
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
RPS cage
2
Four-bay LFF drive cage
3
SFF drive blank
4
LFF drive blank
5
Air baffle
6
1Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be
charged for the travel and labor costs of this service.
2Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that HP replace them for you, there may or may not be additional charges, depending on the type
of warranty service designated for your product.
3No—Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that
an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
1Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Illustrated parts catalog 16
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2Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces
pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
3No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour
que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces
pièces sont identifiées par la mention “Non” dans le Catalogue illustré.
1Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
2Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese
addizionali a seconda del tipo di garanzia previsto per il prodotto.
3No: Non CSR—Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate
da un “No” nel Catalogo illustrato dei componenti.
1Mandatory: Zwingend—Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden müssen. Wenn Sie
diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten für diesen Service berechnet.
2Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei
diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
3No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen,
muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
1Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP
que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano
de obra de dicho servicio.
2Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su
sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al
producto.
3No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario
haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos
componentes. Dichos componentes se identifican con la palabra “No” en el catálogo ilustrado de componentes.
1Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen te
vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.
2Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
3No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de
garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze
onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
1Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
2Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia
do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca “No”
(Não), no catálogo de peças ilustrado.
Illustrated parts catalog 17
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System components
Item Description
Spare part
number
Customer self repair
Optical drives
—
—
7
a) SATA DVD-ROM drive
624591-001
Mandatory1
b) SATA DVD-RW drive*
624592-001
Mandatory1
Front I/O module
691939-001
686753-001
686759-001
686756-001
686746-001
—
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
—
8
Eight-bay SFF hot-plug drive cage assembly
Eight-bay SFF hot-plug drive backplane
Four-bay LFF hot-plug drive backplane
Four-bay LFF non-hot-plug drive bracket
Storage drives
9
10
11
12
13
LFF drives (8.89 cm, 3.5 in)
—
—
Non-hot-plug drives, SATA
a) 500 GB, 6G hard drive
b) 1 TB, 6G hard drive*
c) 2 TB, 6G hard drive*
—
—
659571-001
659569-001
659570-001
Mandatory1
Mandatory1
Mandatory1
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Item Description
d) 3 TB, 6G hard drive*
Spare part
number
628183-001
Customer self repair
Mandatory1
Non-hot-plug drives, SAS
—
—
a) 450 GB, 6G hard drive*
b) 600 GB, 6G hard drive*
Hot-plug drives, SATA
517353-001
517355-001
—
Mandatory1
Mandatory1
—
a) 100 GB, 3G MLC solid state drive*
b) 200 GB, 3G MLC solid state drive*
c) 400 GB, 3G MLC solid state drive*
e) 500 GB, 6G hard drive*
f) 1 TB, 6G hard drive*
653968-001
653969-001
653970-001
658103-001
657739-001
658102-001
628182-001
—
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
—
i) 2 TB, 6G hard drive*
j) 3 TB, 6G hard drive*
Hot-plug drives, SAS
a) 450 GB, 6G hard drive*
b) 600 GB, 6G hard drive*
c) 1 TB, 6G hard drive*
653951-001
653952-001
653947-001
653948-001
653959-001
—
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
—
d) 2 TB, 6G hard drive*
g) 3 TB, 6G hard drive*
SFF drives (6.35 cm, 2.5 in)
Hot-plug drives, SATA
—
—
a) 100 GB, 3G MLC solid state drive*
b) 200 GB, 3G MLC solid state drive*
c) 400 GB, 3G MLC solid state drive*
d) 500 GB, 6G hard drive*
e) 1 TB, 6G hard drive*
653965-001
653966-001
653967-001
656107-001
656108-001
—
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
—
Hot-plug drives, SAS
a) 146 GB, 6G hard drive*
b) 200 GB, 6G SLC solid state drive*
c) 300 GB, 6G hard drive*
d) 300 GB, 6G hard drive*
e) 400 GB, 6G SLC solid state drive*
f) 450 GB, 6G hard drive*
g) 500 GB, 6G hard drive*
h) 600 GB, 6G hard drive*
i) 800 GB, 6G MLC solid state drive*
653950-001
653961-001
653955-001
653960-001
653962-001
653956-001
653953-001
653957-001
653964-001
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Illustrated parts catalog 20
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Item Description
j) 900 GB, 6G hard drive*
Spare part
number
653971-001
653954-001
686749-001
Customer self repair
Mandatory1
Mandatory1
k) 1 TB, 6G hard drive*
Front system fan (80 x 38 mm)
Mandatory1
Optional2
14
15
System board assembly (include alcohol pad 686757-001
and thermal compound)
Processors (include alcohol pad and thermal
compound)
a) 2.30-GHz Intel Xeon E3-1220LV2
processor, 2C, 3 MB, 17 W
b) 2.50-GHz Intel Celeron G540 processor, 665119-001
2C, 2 MB, 65 W*
c) 3.10-GHz Intel Pentium G2120 processor, 703516-001
2C, 3 MB, 65 W*
d) 3.10-GHz Intel Xeon E3-1220V2
processor, 4C, 8 MB, 69 W*
e) 3.30-GHz Intel Xeon i3-3220 processor,
2C, 3 MB, 55 W*
f) 3.30-GHz Intel Xeon E3-1230V2 processor, 686685-001
4C, 8 MB, 69 W*
g) 3.40-GHz Intel Xeon i3-3240 processor,
2C, 3 MB, 55 W*
h) 3.40-GHz Intel Xeon E3-1240V2 processor, 686684-001
4C, 8 MB, 69 W*
—
—
16
686687-001
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
686686-001
701538-001
701537-001
i) 3.50-GHz Intel Xeon E3-1270V2 processor, 686683-001
4C, 8 MB, 69 W*
j) 3.60-GHz Intel Xeon E3-1280V2 processor, 686682-001
4C, 8 MB, 69 W*
Heatsink
686741-001
Optional2
—
Mandatory1
17
18
DIMMs
—
a) 2 GB, single-rank x8 PC3-12800E-11
664633-001
b) 2 GB, single-rank x8 PC3L-10600E-9*
c) 4 GB, dual-rank x8 PC3-12800E-11*
d) 4 GB, dual-rank x8 PC3L-10600E-9*
e) 8 GB, dual-rank x8 PC3-12800E-11*
f) 8 GB, dual-rank x8 PC3L-10600E-9*
664694-001
664034-001
664695-001
684035-001
664696-001
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Rear system fan (92 x 32 mm)
686748-001
686742-001
686761-001
Mandatory1
Mandatory1
Mandatory1
19
20
21
Dedicated iLO management port module
HP 350 W 4U Factory Integrated Power
Supply Kit
HP 460 W CS Gold Hot Plug Power Supply Kit 511777-001
(92% efficiency)
Mandatory1
22
23
RPS backplane module
686744-001
Mandatory1
—
Cables
—
8-pin to 4-pin power adapter cable*
500-mm Mini-SAS cable*
686755-001
647756-001
Mandatory1
Mandatory1
24
25
Illustrated parts catalog 21
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Item Description
Spare part
number
686747-001
Customer self repair
Mandatory1
Mini-SAS to SATA cable assembly (for LFF
drive cage)*
26
*Not shown
1Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be
charged for the travel and labor costs of this service.
2Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that HP replace them for you, there may or may not be additional charges, depending on the type
of warranty service designated for your product.
3No—Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that
an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
1Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
2Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces
pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
3No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour
que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces
pièces sont identifiées par la mention “Non” dans le Catalogue illustré.
1Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
2Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese
addizionali a seconda del tipo di garanzia previsto per il prodotto.
3No: Non CSR—Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate
da un “No” nel Catalogo illustrato dei componenti.
1Mandatory: Zwingend—Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden müssen. Wenn Sie
diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten für diesen Service berechnet.
2Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei
diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
3No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen,
muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
1Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP
que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano
de obra de dicho servicio.
2Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su
sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al
producto.
3No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario
haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos
componentes. Dichos componentes se identifican con la palabra “No” en el catálogo ilustrado de componentes.
1Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen te
vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.
Illustrated parts catalog 22
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2Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
3No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de
garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze
onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
1Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
2Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia
do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca “No”
(Não), no catálogo de peças ilustrado.
Illustrated parts catalog 23
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Removal and replacement procedures
Required tools
You need the following items for some procedures:
•
•
•
Flathead screwdriver
Safety considerations
Before performing service procedures, review all the safety information.
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•
•
•
•
•
Avoid hand contact by transporting and storing products in static-safe containers.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
Place parts on a grounded surface before removing them from their containers.
Avoid touching pins, leads, or circuitry.
Always be properly grounded when touching a static-sensitive component or assembly.
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user
or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
Removal and replacement procedures 24
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This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do
not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool
before touching.
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment, observe
local occupational health and safety requirements and guidelines for manual material
handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to
completely disconnect power from the system.
Server warnings and cautions
WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the
equipment:
• Observe local occupational health and safety requirements and guidelines for manual
material handling.
• Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. HP recommends that a minimum of two people are required
for all rack server installations. A third person may be required to help align the server if the
server is installed higher than chest level.
• Use caution when installing the server in or removing the server from the rack; it is unstable
when not fastened to the rails.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply. This device protects the hardware from damage caused
by power surges and voltage spikes and keeps the system in operation during a power failure.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
Removal and replacement procedures 25
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Preparation procedures
To access some components and perform certain service procedures, perform one or more of the following
procedures:
•
•
•
Before removing the server from a rack or a non-hot-plug component from the server, power down the
server.
•
Unlock the tower bezel
The tower bezel must be unlocked and opened to access the drive cage and media bays. It must be unlocked
to remove the access panel. The bezel must remain closed during normal server operations.
Remove the tower bezel
1.
Removal and replacement procedures 26
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2.
Pull the bezel away from the front chassis.
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical
server data and programs.
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the
system.
To power down the server, use one of the following methods:
•
Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters standby
mode.
•
Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter
standby mode.
This method forces the server to enter standby mode without properly exiting applications and the OS.
If an application stops responding, you can use this method to force a shutdown.
•
Use a virtual power button selection through iLO.
This method initiates a controlled remote shutdown of applications and the OS before the server enters
standby mode.
Before proceeding, verify the server is in standby mode by observing that the system power LED is amber.
Drive blank or carrier
Removal and replacement procedures 27
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CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To remove the component:
1.
2.
Do one of the following:
o
In a non-hot-plug drive configuration, remove the drive carrier.
To replace the drive carrier, slide the component into the bay until it clicks.
In a hot-plug drive configuration, remove the drive blank.
o
To replace the LFF drive blank, slide the component into the bay until it clicks.
To replace the SFF drive blank, while pressing the release latch, slide the component into the bay
until it is fully seated.
Storage drive
Non-hot-plug drive
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CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To remove the component:
1.
2.
3.
Back up all server data on the drive.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Remove the drive.
4.
5.
6.
Remove the drive from the carrier.
To replace the component, reverse the removal procedure.
Hot-plug drive
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To remove the component:
1. Back up all server data on the drive.
Removal and replacement procedures 29
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2.
3.
4.
Remove the drive.
To replace the component, reverse the removal procedure.
Hot-plug power supply
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To remove the component:
1.
2.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or
power supply blank to cool before touching it.
Remove the power supply.
Power redundancy requires the presence of two power supply modules in the system.
Removal and replacement procedures 30
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CAUTION: The default and redundant power supplies in the server must have the same output
power capacity. Verify that all power supplies have the same part number and label color. The
system becomes unstable and might shut down when it detects mismatched power supplies.
To replace the component, reverse the removal procedure.
Access panel
To remove the component:
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize
the amount of time the access panel is open.
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Place the server on its side.
3.
4.
5.
Remove the access panel:
a. Loosen the access panel thumbscrew.
b. Slide the access panel back.
c. Lift the access panel away from the chassis.
To replace the component, reverse the removal procedure.
Removal and replacement procedures 31
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Air baffle
To remove the component:
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize
the amount of time the access panel is open.
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Remove the air baffle.
3.
4.
5.
To replace the component, reverse the removal procedure.
Optical drive
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
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5.
6.
Disconnect the SATA and power cables from the optical drive.
Remove the optical drive.
To replace the component, reverse the removal procedure.
Drive cage
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
5.
6.
7.
If the drives are connected to a storage controller card, remove the air baffle.
Disconnect the drive cage cables:
a. Disconnect the Mini-SAS cable from the system board or from the storage controller option.
b. Disconnect the drive power cable from the 10-pin power supply connector.
Remove the drive cage:
8.
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o
Four-bay LFF drive cage
o
Eight-bay SFF drive cage
To replace the component, reverse the removal procedure.
To convert the four-bay non-hot-plug drive cage to a hot-plug model, remove the cage bracket, and then
install the hot-plug backplane option before installing the cage back to the server ("Drive cage bracket or
Drive cage bracket or backplane
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
Removal and replacement procedures 34
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b. Disconnect each power cord from the server.
3.
4.
5.
If the drives are to be connected to a storage controller card, remove the air baffle ("Air baffle" on page
6.
7.
Disconnect the drive cage cables:
a. Disconnect the Mini-SAS cable from the system board or from the storage controller option.
b. Disconnect the drive power cable from the 10-pin power supply connector.
Remove the drive cage assembly.
8.
9.
Do one of the following:
For image clarity, the Mini-SAS and power cables attached to the drive cage are not shown in the
following figures.
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o
In a non-hot-plug drive cage, loosen the bracket thumbscrew, and then remove the bracket assembly
from the drive cage.
o
In a hot-plug drive cage, loosen the backplane thumbscrew, and then remove the backplane
assembly from the drive cage.
To replace the component, reverse the removal procedure.
Front I/O module
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Removal and replacement procedures 36
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3.
4.
5.
6.
7.
Remove the front I/O module.
To replace the component, reverse the removal procedure.
Front system fan
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Disconnect the fan cable.
3.
4.
5.
6.
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7.
Press the release latch, and then remove the fan module.
To replace the component, reverse the removal procedure.
DIMMs
General DIMM slot population guidelines
•
•
The server has four memory slots.
The server supports two channels with two DIMM slots per channel.
o
o
Memory channel 1 consists of the two DIMMs that are closest to the processor.
Memory channel 2 consists of the two DIMMs that are farthest from the processor.
•
•
White DIMM slot indicates the first slot of a channel (2-A, 4-B).
Memory speed support depends on the type of processor installed. See the technical specification of the
installed processor for more information.
•
•
•
The server supports up to 1600 MT/s ECC UDIMMs.
The server supports up to 32 GB (4x8 GB) UDIMMs.
The server does not support:
o
o
o
RDIMMs
Non-ECC UDIMMs
Elpida DIMMs
•
When installing DIMMs:
o
o
Populate the DIMM slots in this sequence: 2-A, 4-B, 1-C, 3-D.
Use HP-qualified UDIMMs.
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Removing a DIMM
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Open the DIMM slot latches.
3.
4.
5.
6.
7.
Remove the DIMM.
To replace the component, reverse the removal procedure.
Heatsink
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
5.
6.
Remove the heatsink:
a. Loosen one pair of diagonally opposite screws halfway, and then loosen the other pair of screws.
b. Completely loosen all screws in the same sequence.
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c. Remove the heatsink from the processor backplate.
To replace the component:
1.
Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate
before continuing.
2.
Remove the thermal interface protective cover from the heatsink.
CAUTION: Do not overtighten the screws as this might damage the board, connectors, or screws
and voids the warranty of the board.
3.
Install the heatsink:
a. Position the heatsink using the guide pin on the processor backplate.
b. Tighten one pair of diagonally opposite screws halfway, and then tighten the other pair of screws.
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c. Finish the installation by completely tightening the screws in the same sequence.
4.
5.
6.
7.
8.
9.
Install the access panel.
Lock the tower bezel.
Connect each power cord to the server.
Connect each power cord to the power source.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
Processor
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To avoid damage to the processor and system board, only authorized personnel
should attempt to replace or install the processor in this server.
IMPORTANT: If installing a processor with a faster speed, update the system ROM before
installing the processor.
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
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5.
6.
CAUTION: To avoid damage to the processor, do not touch the bottom of the processor,
especially the contact area.
CAUTION: The pins on the processor socket are very fragile. Any damage to them may require
replacing the system board.
7.
8.
Open the processor locking lever, and then open the processor retaining bracket.
Grasp the processor by the edges, and then lift it out of the socket.
To replace the component:
CAUTION: Failure to completely open the processor locking lever prevents the processor from
seating during installation, leading to hardware damage.
CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To
avoid damage to the system board:
• Do not touch the processor socket contacts.
• Do not tilt or slide the processor when lowering the processor into the socket.
Removal and replacement procedures 42
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1.
Install the processor. Use the notches on both sides of the processor to properly align it into the socket.
CAUTION: Be sure to close the processor socket retaining bracket before closing the processor
locking lever. The lever should close without resistance. Forcing the lever closed can damage the
processor and socket, requiring system board replacement.
2.
Close the processor retaining bracket, and then secure the processor locking lever.
3.
4.
Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate
before continuing.
Apply all the grease to the top of the processor in the following pattern to ensure even distribution.
Removal and replacement procedures 43
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CAUTION: Do not overtighten the screws as this might damage the board, connectors, or screws
and voids the warranty of the board.
5.
Install the heatsink:
a. Position the heatsink using the guide pin on the processor backplate.
b. Tighten one pair of diagonally opposite screws halfway, and then tighten the other pair of screws.
c. Finish the installation by completely tightening the screws in the same sequence.
6.
7.
8.
9.
Install the air baffle.
Install the access panel.
Lock the tower bezel.
Connect each power cord to the server.
10. Connect each power cord to the power source.
11. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
Expansion board
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
5.
6.
Disconnect all cables connected to the expansion board.
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7.
8.
9.
Remove the expansion slot cover retainer.
If removing a full-length expansion board, remove the board retainer securing it.
Remove the expansion board.
To replace the component, reverse the removal procedure.
Flash-backed write cache procedures
The following types of procedures are provided for the FBWC option:
•
Removal and replacement of failed components:
o
o
•
Recovery of cached data from a failed server ("Recovering data from the flash-backed write cache" on
CAUTION: Do not detach the cable that connects the battery pack or capacitor pack to the cache
module. Detaching the cable causes any unsaved data in the cache module to be lost.
FBWC module
CAUTION: The cache module connector does not use the industry-standard DDR3 mini-DIMM
pinout. Do not use the controller with cache modules designed for other controller models,
because the controller can malfunction and you can lose data. Also, do not transfer this cache
module to an unsupported controller model, because you can lose data.
CAUTION: In systems that use external data storage, be sure that the server is the first unit to be
powered down and the last to be powered back up. Taking this precaution ensures that the system
does not erroneously mark the drives as failed when the server is powered up.
To remove the component:
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2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
5.
CAUTION: When connecting or disconnecting the capacitor pack cable, the connectors on the
cache module and cable are susceptible to damage. Avoid excessive force and use caution to
avoid damage to these connectors.
6.
Disconnect the capacitor pack cable from the cache module.
7.
Remove the cache module.
To replace the component, reverse the removal procedure.
Capacitor pack
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CAUTION: In systems that use external data storage, be sure that the server is the first unit to be
powered down and the last to be powered back up. Taking this precaution ensures that the system
does not erroneously mark the drives as failed when the server is powered up.
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
5.
6.
If the existing cache module is connected to a capacitor pack, observe the FBWC module LEDs:
o
o
If a backup is in progress, wait for the backup to complete.
If the backup is complete, or if the cache has failed, remove the controller from the server, and then
continue with the next step.
7.
Disconnect the capacitor pack cable from the cache module.
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8.
Remove the capacitor pack.
To replace the component, reverse the removal procedure.
Recovering data from the flash-backed write cache
If the server fails, use the following procedure to recover data temporarily stored in the FBWC.
CAUTION: Before starting this procedure, read the information about protecting against
1.
Perform one of the following:
o
Set up a recovery server station using an identical server model. Do not install any internal drives or
FBWC in this server. (HP recommends this option.)
o
Find a server that has enough empty drive bays to accommodate all the drives from the failed server
and that meets all the other requirements for drive and array migration.
2.
3.
4.
Transfer the hard drives from the failed server to the recovery server station.
Perform one of the following:
o
If the array controller has failed, remove the cache module and capacitor pack from the failed array
controller, and install the cache module and capacitor pack on an identical array controller model
in the recovery server.
o
If the server has failed, remove the controller, cache module, and capacitor pack from the failed
server, and install the controller, cache module, and capacitor pack in the recovery server.
5.
Power up the recovery server. If there was data in the cache at the time of the controller or server failure,
a 1792 POST message appears, stating that valid data was flushed from the cache. This data is now
stored on the drives in the recovery server. You can now transfer the drives (and controller, if one is
used) to another server.
If the drives are migrated to different drive positions or there are volumes present in the recovery server,
a 1724 POST message appears, stating that logical drive configuration has been updated
automatically.
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System battery
If the server no longer automatically displays the correct date and time, you might have to replace the battery
that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
5.
6.
Remove the battery.
IMPORTANT: Replacing the system board battery resets the system ROM to its default
configuration. After replacing the battery, reconfigure the system through RBSU.
To replace the component, reverse the removal procedure.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
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Rear system fan
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
5.
6.
7.
8.
Remove any existing expansion board that blocks access to the rear system fan connector.
Disconnect the fan cable.
Press and hold the fan latch, and then remove the fan.
To replace the component, reverse the removal procedure.
Dedicated iLO management port
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
5.
6.
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7.
Remove the iLO module from the chassis.
To replace the component, reverse the removal procedure.
Enabling the dedicated iLO management port
The onboard NIC 1/shared iLO connector is set as the default system iLO port.
To enable the installed dedicated iLO module:
1.
2.
3.
4.
5.
6.
7.
During the server startup sequence after module installation, to access iLO RBSU, press the F8 key.
Select the Network menu.
Click the Network Interface Adapter field.
To change the setting to ON, press the spacebar.
To save the new settings, press the F10 key.
Select the File menu, and then to close iLO RBSU, click Exit.
To confirm exiting iLO RBSU, click OK. The server automatically reboots.
IMPORTANT: If the iLO RBSU settings are reset to the default values, access to the machine will be
lost. Access the physical machine, and then set the Network Interface Adapter field to ON.
Non-hot-plug power supply
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
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WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or
power supply blank to cool before touching it.
5.
6.
Disconnect the power supply cables from the drive cage and the system board.
Remove the power supply.
To replace the component, reverse the removal procedure.
RPS backplane module
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
5.
6.
7.
Remove the EMI shield from the lower media bay.
Disconnect the power supply cables from the drive cage and the system board.
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8.
Remove the RPS backplane module.
To replace the component, reverse the removal procedure.
RPS cage
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
5.
6.
7.
8.
9.
Disconnect the power supply cables from the system board and the drives.
Remove the EMI shield from the lower media bay.
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11. Remove the power supply cage.
To replace the component, reverse the removal procedure.
System board
CAUTION: To avoid ESD damage, when removing electrostatic-sensitive components from the
failed system board, place the components on a static-dissipating work surface or inside separate
antistatic bags.
To remove the system board:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
5.
6.
7.
8.
Remove the heatsink:
a. Loosen one pair of diagonally opposite screws halfway, and then loosen the other pair of screws.
b. Completely loosen all screws in the same sequence.
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c. Remove the heatsink from the processor backplate.
CAUTION: To avoid damage to the processor, do not touch the bottom of the processor,
especially the contact area.
9.
Open the processor locking lever, and then open the processor retaining bracket.
10. Grasp the processor by the edges, and then lift it out of the socket.
14. Disconnect all cables connected to the system board.
15. Remove the system board:
a. Remove the system board screws.
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b. Lift the system board out of the chassis.
To replace the system board:
1.
Install the system board.
2.
3.
4.
5.
Connect all cables disconnected from the failed system board.
Install the DIMMs.
If removed, install the dedicated iLO management port.
Install the expansion boards.
CAUTION: Failure to completely open the processor locking lever prevents the processor from
seating during installation, leading to hardware damage.
CAUTION: To avoid damage to the processor, do not touch the bottom of the processor,
especially the contact area.
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6.
Open the processor locking lever, and then open the processor retaining bracket.
7.
Remove the processor socket cover.
CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To
avoid damage to the system board:
• Do not touch the processor socket contacts.
• Do not tilt or slide the processor when lowering the processor into the socket.
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8.
Install the processor. Use the notches on both sides of the processor to properly align it into the socket.
CAUTION: Be sure to close the processor socket retaining bracket before closing the processor
locking lever. The lever should close without resistance. Forcing the lever closed can damage the
processor and socket, requiring system board replacement.
9.
Close the processor retaining bracket, and then secure the processor locking lever.
10. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab.
Allow the alcohol to evaporate before continuing.
11. Apply all the grease to the top of the processor in the following pattern to ensure even distribution.
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CAUTION: Do not overtighten the screws as this might damage the board, connectors, or screws
and voids the warranty of the board.
12. Install the heatsink:
a. Position the heatsink using the guide pin on the processor backplate.
b. Tighten one pair of diagonally opposite screws halfway, and then tighten the other pair of screws.
c. Finish the installation by completely tightening the screws in the same sequence.
CAUTION: When returning a damaged system board to HP, always install all processor socket
covers to prevent damage to the processor sockets and system board.
13. Install the processor socket cover on the failed system board.
14. Connect all cables disconnected from the failed system board.
15. Install the capacitor pack.
16. Install the rear system fan.
17. Install the air baffle.
18. Install the access panel.
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19. Lock the tower bezel.
20. Connect each power cord to the server.
21. Connect each power cord to the power source.
22. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
2.
3.
4.
During the server startup sequence, press the F9 key to access RBSU.
Select the Advanced Options menu.
Select Service Options.
Select Serial Number. The following warning appears:
Warning: The serial number should ONLY be modified by qualified service
personnel. This value should always match the serial number located on the
chassis.
5.
6.
7.
Press the Enter key to clear the warning.
Enter the serial number and press the Enter key.
Select Product ID. The following warning appears:
Warning: The Product ID should ONLY be modified by qualified service
personnel. This value should always match the Product ID located on the
chassis.
8.
9.
Enter the product ID and press the Enter key.
Press the Esc key to close the menu.
10. Press the Esc key to exit RBSU.
11. Press the F10 key to confirm exiting RBSU. The server automatically reboots.
HP Trusted Platform Module
The TPM is not a customer-removable part.
CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures
the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM,
administrators should consider the system compromised and take appropriate measures to ensure
the integrity of the system data.
If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact an HP
authorized service provider for a replacement system board and TPM board.
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Troubleshooting
Troubleshooting resources
The HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving
common problems and comprehensive courses of action for fault isolation and identification, issue resolution,
and software maintenance on ProLiant servers and server blades. To view the guide, select a language:
•
•
•
•
•
•
The HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages
and information to assist with interpreting and resolving error messages on ProLiant servers and server
blades. To view the guide, select a language:
•
•
•
•
•
•
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Diagnostic tools
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions,
that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server
installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS
is not running. To run this utility, boot the server using Intelligent Provisioning.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft Windows and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, see the HP website (http://www.hp.com/servers/diags). HP
Insight Diagnostics Online Edition is also available in the SPP. For more information, see the HP website
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 62) provides survey functionality that gathers critical hardware and software
information on ProLiant servers.
This functionality supports operating systems that are supported by the server. For operating systems
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every Intelligent Provisioning-assisted HP Insight Diagnostics installation,
or it can be installed through the SPP.
HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure
maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of
hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s
service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if
configured and available in your country. The software is available in two variants:
•
HP Insight Remote Support Standard: This software supports server and storage devices and is
optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive
notification but do not need proactive service delivery and integration with a management platform.
•
HP Insight Remote Support Advanced: For customers with mid-size to large environments with over 500
devices who require HP Proactive Services, or customers currently using HP Operations Manager or
Diagnostic tools 62
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SAP Solution Manager to manage their environment, HP recommends installing the latest HP Insight
Remote Support Advanced software. This software provides comprehensive remote monitoring and
proactive service support for nearly all HP servers, storage, network, and SAN environments, plus
selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight
Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight
Remote Support Advanced.
Details for both versions are available on the HP website (http://www.hp.com/go/insightremotesupport).
Select Insight Remote Support from the menu on the right.
The HP Insight Remote Support software release notes detail the specific prerequisites, supported hardware,
and associated operating systems. For more information:
•
See the HP Insight Remote Support Standard Release Notes on the HP website
•
See the HP Insight Remote Support Advanced Release Notes on the HP website
HP ROM-Based Setup Utility
RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration
activities that can include the following:
•
•
•
•
•
•
Configuring system devices and installed options
Enabling and disabling system features
Displaying system information
Selecting the primary boot controller
Configuring memory options
Language selection
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event
with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
•
From within HP SIM
From within operating system-specific IML viewers
o
o
For Windows: IML Viewer
For Linux: IML Viewer Application
•
•
From within the iLO user interface
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USB support and functionality
USB support
HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by
the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB
devices through legacy USB support, which is enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available normally.
Specifically, HP provides legacy USB functionality for the following:
•
•
•
•
•
POST
RBSU
Diagnostics
DOS
Operating environments which do not provide native USB support
Internal USB functionality
An internal USB connector is available for use with security key devices and USB drive keys. This solution
provides for use of a permanent USB key installed in the internal connector, avoiding issues of clearance on
the front of the rack and physical access to secure data.
External USB functionality
HP provides external USB support to enable local connection of USB devices for server administration,
configuration, and diagnostic procedures.
For additional security, external USB functionality can be disabled through RBSU.
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as
a blue screen, ABEND (does not apply to HP ProLiant DL980 Servers), or panic. A system fail-safe timer, the
ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the
operating system is functioning properly, the system periodically resets the timer. However, when the
operating system fails, the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system hang. At the
same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR
has restarted the system. You can disable ASR from the System Management Homepage or through RBSU.
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Front panel LEDs and buttons
Item
Description
Status
UID LED button
Blue = Identification is activated
Flashing blue = System is being managed remotely
Off = Identification is deactivated
1
Health LED
Green = Normal (system on)
2
Flashing amber = System health is degraded
Flashing red = System health is critical
Off = Normal (system off)
NIC status LED
Green = Linked to network
Flashing green = Network activity
Off = No network link
3
4
Power On/Standby button
and system power LED
Green = Normal (system on)
Flashing green = Waiting for power
Amber = System in standby, but power is still applied
Off = Power cord is not attached or power supply failure
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Rear panel components
Item Description
Non-hot-plug power supply
Slot 4 PCIe x16 (8, 4, 1)*
Slot 3 PCIe x8 (8, 4, 1)*
Slot 2 PCIe x8 (4, 1)*
Slot 1 PCIe x4 (1)*
1
2
3
4
5
6
7
8
Expansion slot cover retainer
Serial connector
Video connector
Dedicated iLO management port (optional)
NIC 1/shared iLO management connector
NIC connector 2
9
10
11
12
USB connectors
* For more information on the expansion slot specifications, see "PCIe expansion slot definitions (on page
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Rear panel LEDs and buttons
Item Description
Status
NIC link LED
Green = Link exists
Off = No link exists
1
NIC status LED
Green = Activity exists
Flashing green = Activity exists
Off = No activity exists
2
UID LED button
Blue = Identification is activated
Flashing blue = System is being
managed remotely
3
4
Off = Identification is deactivated
Power supply LED (for hot-plug HP Green = Normal
CS power supplies only)* Off = One or more of the following
conditions exists:
•
•
•
•
Power is unavailable
Power supply failed
Power supply is in standby mode
Power supply error
*Not shown
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System board components
Item
Description
RPS connector
1
Processor socket
2
System battery
3
24-pin power supply connector
Mini-SAS connector
SATA connectors
4
5
6
Internal USB cable connector
Internal USB connector
SD card slot
7
8
9
Front USB connector 2
Front USB connector 1
Front panel LED connector
Fan connector 2
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
Reserved
Ambient thermal sensor connector
NMI header
System maintenance switch
Slot 1 PCIe x4 (1)*
Slot 2 PCIe x8 (4, 1)*
Slot 3 PCIe x8 (8, 4, 1)*
Slot 4 PCIe x16 (8, 4, 1)*
Fan connector 1
TPM connector
4-pin power supply connector
Dedicated iLO module connector
DIMM slots
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* For more information on the expansion slot specifications, see "PCIe expansion slot definitions (on page
DIMM slot locations
DIMM slots are numbered sequentially (1 through 4) for the processor. The supported AMP modes use the
letter assignments for population guidelines.
PCIe expansion slot definitions
The transfer rate of the PCIe expansion slots 3 and 4 depends on the processor model installed. The slots can
either run in PCIe2 (5 GT/s) or PCIe3 (8 GT/s) rate.
•
Intel Xeon Processor E3-xxxx Series, Intel Core i3 Processor Series, Intel Pentium G2120, and Intel
Celeron G540
Slot number
Type
Length
Half
Full
Height Connector link width Negotiable link width
PCIe2
PCIe2
PCIe2
Full
Full
Full
x4
x8
x8
x1
x4
x8
1
2
3
Full
PCIe2
Full
Full
x16
x8
4
•
Intel Xeon Processor E3-xxxxV2 Series
Slot number
Type
Length
Half
Full
Height Connector link width Negotiable link width
PCIe2
PCIe2
PCIe3
Full
Full
Full
x4
x8
x8
x1
x4
x8
1
2
3
Full
PCIe3
Full
Full
x16
x8
4
System maintenance switch
Switch
Default
Function
Off
Off = No function
On = iLO security is disabled
1
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Switch
Default
Function
Off
Off = System configuration can be
changed
2
On = System configuration is locked
Off
Off
Off = Power-on password is enabled
On = Power-on password is disabled
5
6
Off = No function
On = ROM reads configuration as
invalid
—
Reserved
3, 4, 7, 8, 9,
10, 11, 12
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
NMI header
The NMI header enables administrators to perform a memory dump before performing a hard reset. Crash
dump analysis is an essential part of eliminating potential reliability issues, such as hangs or crashes in
operating systems, device drivers, and applications. Many crashes can freeze a system, requiring you to
perform a hard reset. Resetting the system erases any information that supports root cause analysis.
Systems running Microsoft® Windows® experience a blue-screen trap when the OS crashes. When this
happens, Microsoft® recommends that system administrators perform an NMI event by temporarily shorting
the NMI header with a jumper. The NMI event enables a hung system to become responsive again.
For additional information, see the HP website
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Drive LED definitions
Item LED
Status
Definition
Locate
Solid blue
Flashing blue
The drive is being identified by a host application.
The drive carrier firmware is being updated or requires an update.
1
2
3
Activity ring
Rotating green
Off
Drive activity
No drive activity
Do not remove
Solid white
Do not remove the drive. Removing the drive causes one or more of
the logical drives to fail.
Off
Removing the drive does not cause a logical drive to fail.
Drive status
Solid green
The drive is a member of one or more logical drives.
4
Flashing green
The drive is rebuilding or performing a RAID migration, stripe size
migration, capacity expansion, or logical drive extension, or is
erasing.
Flashing
amber/green
The drive is a member of one or more logical drives and predicts
the drive will fail.
Flashing amber The drive is not configured and predicts the drive will fail.
Solid amber
Off
The drive has failed.
The drive is not configured by a RAID controller.
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FBWC module LED definitions
The FBWC module has three single-color LEDs (one amber and two green). The LEDs are duplicated on the
reverse side of the cache module to facilitate status viewing.
1 - Amber
2 - Green
3 - Green
Interpretation
Off
Off
The cache module is not powered.
Off
Off
Flashing 0.5 Hz Flashing 0.5 Hz The cache microcontroller is executing from within its
boot loader and receiving new flash code from the host
controller.
Flashing 1 Hz
Flashing 1 Hz
Flashing 1 Hz
On
The cache module is powering up, and the capacitor
pack is charging.
Off
Off
Off
Off
Off
Off
On
The cache module is idle, and the capacitor pack is
charging.
The cache module is idle, and the capacitor pack is
charged.
On
The cache module is idle, the capacitor pack is charged,
and the cache contains data that has not yet been
written to the drives.
Flashing 1 Hz
On
Off
Off
Off
On
A backup is in progress.
Off
The current backup is complete with no errors.
The current backup failed, and data has been lost.
Off
Flashing 1 Hz
Flashing 1 Hz
Flashing 1 Hz
Flashing 1 Hz
A power error occurred during the previous or current
boot. Data may be corrupt.
On
Off
Off
On
An overtemperature condition exists.
The capacitor pack is not attached.
Flashing 1 Hz
Flashing 2 Hz
Flashing 2 Hz
Flashing 2 Hz
Flashing 2 Hz
The capacitor has been charging for 10 minutes, but
has not reached sufficient charge to perform a full
backup.
On
On
Off
On
The current backup is complete, but power fluctuations
occurred during the backup.
On
On
The cache module microcontroller has failed.
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Fan locations
Item
Description
Rear system fan (fan 1, for processor cooling)
1
2
Front system fan (fan 2, for expansion board cooling)
T-10/T-15 Torx screwdriver
The server includes a T-10/T-15 Torx screwdriver located on the side of the media drive cage. Use the
screwdriver to loosen screws during hardware configuration procedures.
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Cabling
Cabling overview
This section provides guidelines that help you make informed decisions about cabling the server and
hardware options to optimize performance.
For information on cabling peripheral components, refer to the white paper on high-density deployment at
CAUTION: When routing cables, always be sure that the cables are not in a position where they
can be pinched or crimped.
Front panel cabling
Item Description
Front USB 2 cable
Front USB 1 cable
Front panel LED cable
1
2
3
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Item
Description
Mini-SAS cable
2
Hot-plug, SATA and SAS drive support
Item Description
Power cable
1
2
Mini-SAS cable
Eight-bay SFF drive cabling
This drive configuration supports hot-plug SATA and SAS drives.
Item Description
Power cable
1
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Item Description
Mini-SAS cable
Mini-SAS cable
2
3
Media drive cabling
•
Media drives in a nonredundant power configuration
Item
Description
Upper media drive power cable
Lower media drive SATA cable
Upper media drive SATA cable
Lower media drive power cable
1
2
3
4
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•
Media drive in a redundant power configuration
Item
Description
Upper media drive SATA cable
Upper media drive power cable
1
2
Power supply cabling
Nonredundant power supply cabling
Item
Description
24-pin power supply cable
4-pin power supply cable
1
2
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Specifications
Environmental specifications
Specification
Value
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
-30°C to 60°C (-22°F to 140°F)
Nonoperating
Relative humidity
(noncondensing)
10% to 90%
5% to 95%
Operating, maximum wet bulb
temperature of 28°C (82.4°F)
Nonoperating, maximum wet
bulb temperature of 38.7°C
(101.7°F)
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to 3048
m (10,000 ft) is applicable. No direct sunlight allowed.
Server specifications
Specification
Tower model
Rack model
36.82 cm (14.50 in)
47.52 cm (18.71 in)
17.50 cm (6.89 in)
11.00 kg (24.22 lb)
17.50 cm (6.89 in)
47.52 cm (18.71 in)
36.82 cm (14.50 in)
11.00 kg (24.22 lb)
Height
Depth
Width
Weight, minimum for SFF drive cage
17.00 kg (37.44 lb)
11.90 kg (26.21 lb)
17.00 kg (37.44 lb)
11.90 kg (26.21 lb)
Weight, maximum for SFF drive cage
Weight, minimum for LFF drive cage
19.00 kg (41.85 lb)
19.00 kg (41.85 lb)
Weight, maximum for LFF drive cage
Power supply specifications
Depending on installed options, the server is configured with one of the following power supplies:
•
•
HP 350 W 4U Factory Integrated Power Supply
HP 460 W CS Gold Hot-plug Power Supply (92% efficiency)
CAUTION: Check the system and power supply input ratings before powering up the server.
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HP 350 W 4U Factory Integrated Power Supply
Specification
Value
—
Input requirements
Rated input voltage
Rated input frequency
Rated input current
Rated input power
100 V AC to 240 V AC
47 Hz to 63 Hz
6 A
440 W at 100 V AC input
440 W at 200 V AC input
No less than 82% at 100% load
No less than 85% at 50% load
No less than 82% at 20% load
Efficiency
—
Power supply output
350 W at 100 V AC input
350 W at 200 V AC input
Rated steady-state power
400 W at 100 V AC input
400 W at 200 V AC input
Maximum peak power
Rated output power
350 W
HP 460 W CS Gold Hot-plug Power Supply (92% efficiency)
Specification
Value
—
Input requirements
Rated input voltage
Rated input frequency
Rated input current
Rated input power
100 V AC to 240 V AC
50 Hz to 60 Hz
6 A to 3 A
526 W at 115 V AC input
523 W at 230 V AC input
—
Power supply output
Not less than 87.5% at 100% load
Not less than 89.5% at 50% load
Not less than 87.5% at 20% load
Efficiency
460 W at 100 V to 120 V AC
input
460 W at 200 V to 240 V AC
input
Rated steady-state power
Maximum peak power
460 W at 100 V to 120 V AC
input
460 W at 200 V to 240 V AC
input
Hot-plug power supply calculations
For hot-plug power supply specifications and calculators to determine electrical and heat loading for the
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Support and other resources
Before you contact HP
Be sure to have the following information available before you call HP:
•
Active Health System log
Download and have available an Active Health System log for 3 days before the failure was detected.
For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP
•
Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website
•
•
•
•
•
•
•
•
Technical support registration number (if applicable)
Product serial number
Product model name and number
Product identification number
Applicable error messages
Add-on boards or hardware
Third-party hardware or software
Operating system type and revision level
HP contact information
For United States and worldwide contact information, see the Contact HP website
In the United States:
•
To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be
recorded or monitored.
•
If you have purchased a Care Pack (service upgrade), see the Support & Drivers website
call 1-800-633-3600. For more information about Care Packs, see the HP website
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Acronyms and abbreviations
ABEND
abnormal end
AMP
Advanced Memory Protection
ASR
Automatic Server Recovery
CSR
Customer Self Repair
DDR
double data rate
FBWC
flash-backed write cache
HP CS
HP Common Slot (power supply)
HP SIM
HP Systems Insight Manager
iLO
Integrated Lights-Out
IML
Integrated Management Log
LFF
large form factor
MLC
multilevel cell
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NMI
nonmaskable interrupt
NVRAM
nonvolatile memory
PCIe
peripheral component interconnect express
POST
Power-On Self Test
RBSU
ROM-Based Setup Utility
RDIMM
registered dual in-line memory module
RPS
redundant power supply
SAS
serial attached SCSI
SATA
serial ATA
SD
Secure Digital
SFF
small form factor
SLC
single-level cell
SPP
HP Service Pack for ProLiant
TPM
Trusted Platform Module
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UDIMM
unregistered dual in-line memory module
UID
unit identification
USB
universal serial bus
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Documentation feedback
HP is committed to providing documentation that meets your needs. To help us improve the documentation,
Include the document title and part number, version number, or the URL when submitting your feedback.
Documentation feedback 89
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