HP ProLiant DL380 G7 Server
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and
software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in
recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 594659-006
December 2012
Edition: 6
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Contents
Customer self repair...................................................................................................................... 6
Parts only warranty service......................................................................................................................... 6
Removal and replacement procedures........................................................................................... 25
Preparation procedures............................................................................................................................ 25
Power down the server................................................................................................................... 25
Remove the server from the rack...................................................................................................... 27
Access the product rear panel......................................................................................................... 27
Safety considerations............................................................................................................................... 29
HP Trusted Platform Module...................................................................................................................... 30
PCI riser cage......................................................................................................................................... 32
Hot-plug power supply............................................................................................................................. 35
LFF hard drive cage................................................................................................................................. 43
Front left bezel........................................................................................................................................ 44
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Half-length expansion board........................................................................................................... 55
Battery replacement................................................................................................................................. 69
Cabling..................................................................................................................................... 80
SAS hard drive cabling............................................................................................................................ 80
Optical drive cabling............................................................................................................................... 80
BBWC battery cabling............................................................................................................................. 81
FBWC capacitor pack cabling.................................................................................................................. 81
Diagnostic tools.......................................................................................................................... 82
HP Insight Remote Support software........................................................................................................... 83
Component identification............................................................................................................. 85
Systems Insight Display LEDs..................................................................................................................... 87
System board components.............................................................................................................. 92
DIMM slot locations....................................................................................................................... 94
DIMM identification....................................................................................................................... 95
SAS and SATA drive LED combinations............................................................................................ 97
Specifications........................................................................................................................... 103
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Contents
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Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty
service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Customer self repair
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Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à
votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué
par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même
ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le
Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise
s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les
coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
Service de garantie "pièces seules"
Votre garantie limitée HP peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de
rechange fournies par HP ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à
HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza
HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per
la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere
spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono
identificate da un "No" nel Catalogo illustrato dei componenti.
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In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento
di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del
centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente
deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve
spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione
fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP.
Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il
corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
Servizio di garanzia per i soli componenti
La garanzia limitata HP può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia
del servizio per i soli componenti, HP fornirà gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da
parte del cliente. Se il cliente invece richiede la sostituzione ad HP, dovrà sostenere le spese di spedizione
e di manodopera per il servizio.
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere
Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der
Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und
sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert
werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen
Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
Customer self repair
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defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer
Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den
Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
Parts-only Warranty Service (Garantieservice
ausschließlich für Teile)
Ihre HP Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich
für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt HP Ersatzteile kostenlos zur
Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch
dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service
berechnet.
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self
Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios
de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente
CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se
clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si
precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de
servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que
el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado
realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el
catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales
para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán
devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá
hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes
defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no
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enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas
sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en
contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite
Servicio de garantía exclusivo de componentes
La garantía limitada de HP puede que incluya un servicio de garantía exclusivo de componentes. Según las
condiciones de este servicio exclusivo de componentes, HP le facilitará los componentes de repuesto sin
cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por
parte del usuario (CSR). Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse
cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij
de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat
onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen
voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen
voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het
product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij
reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en
kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
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Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Garantieservice "Parts Only"
Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van
de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u HP verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht.
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo
pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR
de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é
preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
A peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço
postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o
fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
Serviço de garantia apenas para peças
A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos do
serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa.
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No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
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Illustrated parts catalog
Mechanical components
Item Description
Spare part number
Customer self repair
Mandatory1
Access panel
1
610525-001
Power supply cage
2
496063-001
496067-001
496076-001
496074-001
614778-001
599039-001
—
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
—
Fan cage
3
Optical drive cage
4
SFF drive cage
5
PCI riser cage
6
Air baffle
7
Bezels
8
a) Right bezel
507689-001
496080-001
Mandatory1
b) Left bezel
Mandatory1
LFF drive cage*
Drive blank*
496075-001
392613-001
409417-002
—
Mandatory1
Mandatory1
Mandatory1
—
9
10
11
12
Power supply blank*
Heatsink*
a) Processor heatsink kit
496064-001
Optional2
b) Thermal kit (cleaning pad and thermal
468290-001
Optional2
Illustrated parts catalog 16
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Item Description
Spare part number
Customer self repair
grease)
Hardware kit*
496058-001
—
Mandatory1
—
13
a) Optical device blank
b) Fan blank
—
—
—
—
—
—
—
—
—
—
—
—
—
—
c) Full-length expansion slot cover
d) Low-profile expansion slot cover
e) PCI retainer
f) PCI top retainer
g) PCI end retainer
h) PCI removable retainer
* Not shown
1Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be
charged for the travel and labor costs of this service.
2Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that HP replace them for you, there may or may not be additional charges, depending on the type
of warranty service designated for your product.
3No—Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that
an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
1Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
2Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces
pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
3No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour
que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces
pièces sont identifiées par la mention “Non” dans le Catalogue illustré.
1Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
2Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese
addizionali a seconda del tipo di garanzia previsto per il prodotto.
3No: Non CSR—Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate
da un “No” nel Catalogo illustrato dei componenti.
1Mandatory: Zwingend—Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden müssen. Wenn Sie
diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten für diesen Service berechnet.
2Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei
diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
3No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen,
muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
1Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP
que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano
de obra de dicho servicio.
Illustrated parts catalog 17
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2Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su
sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al
producto.
3No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario
haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos
componentes. Dichos componentes se identifican con la palabra “No” en el catálogo ilustrado de componentes.
1Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen te
vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.
2Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
3No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de
garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze
onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
1Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
2Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia
do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca “No”
(Não), no catálogo de peças ilustrado.
Illustrated parts catalog 18
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System components
Item Description
System components
Spare part number
Customer self repair (on
Hot-plug fan, 60-mm
14
496066-001
—
Mandatory1
—
Mandatory1
Power supplies, hot-plug
a) 460-W, AC
15
511777-001
b) 750-W, AC*
511778-001
451816-001
599381-001
599383-001
579229-001
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
c) 1200-W, -48VDC*
d) 450-W HE 94%*
e) 750-W HE 94%*
f) 1200-W HE 94%*
Boards
System board assembly
Riser boards
599038-001
—
Optional2
—
Optional2
16
17
a) PCI riser board
496057-001
b) PCI-X riser board*
c) PCIe riser board*
496077-001
496078-001
Optional2
Optional2
Power supply backplane
Systems Insight Display subassembly
HP Trusted Platform Module
SFF SAS backplane
496062-001
496073-001
505836-001
507690-001
496079-001
462919-001
462975-001
Mandatory1
Optional2
No3
Optional2
Optional2
Mandatory1
Mandatory1
18
19
20
21
22
23
24
LFF SAS backplane*
SAS controller board*
HP Smart Array P410i cache module*
Memory
RDIMM*
—
—
25
Illustrated parts catalog 19
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Item Description
Spare part number
Customer self repair (on
a) PC3-8500 (DDR3-1066), 4-GB (RoHS) 4R kit 501535-001
b) PC3-8500 (DDR3-1066), 8-GB (RoHS) 4R kit 519201-001
c) PC3-8500 (DDR3-1066), 8-GB (RoHS) 2R kit 501537-001
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
d) PC3-10600 (DDR3-1333), 2-GB (RoHS) 2R kit 501533-001
e) PC3-10600 (DDR3-1333), 4-GB (RoHS) 2R kit 501534-001
f) PC3-10600R (DDR3-1333), 4-GB (RoHS) 9R kit 595424-001
g) PC3 10600R (DDR3-1333), 8-GB (RoHS)
501536-001
UDIMM*
—
—
26
27
a) PC3-10600 (DDR3-1333), 1-GB (RoHS)
501539-001
Mandatory1
b) PC3-10600 (DDR3-1333), 2-GB (RoHS)
c) PC3-10600E (DDR3-1333), 4-GB (RoHS)
501540-001
501541-001
Mandatory1
Mandatory1
LV DIMM* **
—
—
a) PC3L-8500R, 4-GB
595422-001
Mandatory1
b) PC3L-8500R, 8-GB
c) PC3L-10600R, 4-GB
d) PC3L-10600R, 8-GB
595423-001
606426-001
606427-001
Mandatory1
Mandatory1
Mandatory1
Processors* †
—
—
28
a) 2.13-GHz Intel Xeon processor L5630
594891-001
Optional2
b) 2.13-GHz Intel Xeon processor E5506
c) 2.26-GHz Intel Xeon processor L5640
d) 2.40-GHz Intel Xeon processor E5620
e) 2.53-GHz Intel Xeon processor E5630
f) 2.66-GHz Intel Xeon processor E5640
g) 2.66-GHz Intel Xeon processor X5650
h) 2.80-GHz Intel Xeon processor X5660
i) 2.93-GHz Intel Xeon processor X5670
j) 3.33-GHz Intel Xeon processor X5680
k) 3.46-GHz Intel Xeon processor X5677
l) 2.00-GHz Intel Xeon processor E5503
m) 3.60-GHz Intel Xeon processor X5687
n) 3.46-GHz Intel Xeon processor X5690
o) 3.06-GHz Intel Xeon processor X5675
p) 3.20-GHz Intel Xeon processor X5672
q) 2.53-GHz Intel Xeon processor E5649
r) 2.40-GHz Intel Xeon processor E5645
506013-001
594890-001
594887-001
594886-001
594885-001
594884-001
594883-001
594882-001
614739-001
594881-001
594889-001
638137-001
638136-001
638134-001
638135-001
628695-001
628696-001
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Illustrated parts catalog 20
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Item Description
Spare part number
Customer self repair (on
Optional2
Optional2
s) 2.13-GHz Intel Xeon processor E5606
628699-001
628700-001
t) 1.60-GHz Intel Xeon processor E5603
Drives
Hot-plug SFF SAS*
—
—
29
a) 36-GB, 15,000-rpm, dual-port
418397-001
Mandatory1
b) 72-GB, 10,000-rpm, dual-port
c) 72-GB, 15,000-rpm, dual-port
d) 146-GB, 10,000-rpm, dual-port, 6G
e) 146-GB, 10,000-rpm, dual-port
f) 146-GB, 15,000-rpm, dual-port
g) 300-GB, 10,000-rpm, dual-port, 6G
h) 300-GB, 10,000-rpm, dual-port
389346-001
418398-001
507283-001
418399-001
504334-001
507284-001
493083-001
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Hot-plug SFF SATA*
—
—
30
31
a) 120-GB, 5,400-rpm, 1-year warranty
459322-001
Mandatory1
b) 250-GB, 5,400-rpm, 1-year warranty
460426-001
Mandatory1
Hot-plug LFF SAS*
—
—
a) 72-GB, 15,000-rpm, dual-port
389343-001
Mandatory1
b) 146-GB, 15,000-rpm, dual-port
c) 300-GB, 15,000-rpm, dual-port, enterprise
d) 400-GB, 10,000-rpm, dual-port
e) 450-GB,15,000-rpm, dual-port
488058-001
488060-001
456896-001
454274-001
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
f) 750-GB, 7200-rpm, dual-port, 1-year warranty 461288-001
g) 1-TB, 7200-rpm, dual-port, 1-year warranty
461289-001
Hot-plug LFF SATA*
—
—
32
a) 160-GB, 7200-rpm, 1-year warranty
483095-001
Mandatory1
b) 250-GB, 7,200-rpm, 3G
459318-001
459319-001
459320-001
454273-001
Mandatory1
Mandatory1
Mandatory1
Mandatory1
c) 500-GB, 7,200-rpm, 1-year warranty
d) 750-GB, 7,200-rpm, 1-year warranty
e) 1-TB, 7200-rpm, 1-year warranty
Optical drives
Slimline CD-ROM drive*
399401-001
397928-001
399959-001
399402-001
Mandatory1
Mandatory1
Mandatory1
Mandatory1
33
34
35
36
Slimline 8x/24x DVD-ROM drive*
Slimline 24x CD-RW/DVD-ROM drive*
Slimline 8x DVD+R/RW drive*
Cables
SAS backplane cable*
496070-001
Mandatory1
37
Illustrated parts catalog 21
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Item Description
Spare part number
Customer self repair (on
Mandatory1
Optical drive data and power cable*
496071-001
38
AC power cord*
142258-001
488137-001
Mandatory1
Mandatory1
39
40
HP Smart Array P410i cache module battery
cable*
Battery cable, 24 in.*
488138-001
626597-001
—
Mandatory1
Mandatory1
—
41
42
SATA to Mini-SAS cable, 24 in.*
Batteries
System battery, 3.3-V, lithium*
153099-001
Mandatory1
Optional2
43
44
Smart Array P410i cache module battery pack* 462976-001
Capacitor pack*
587324-001
—
Optional2
—
45
46
47
48
49
Rack Mounting Hardware Kit
a) LFF*
b) SFF*
574898-001
574765-001
Optional2
Optional2
Full-length expansion board shipping bracket*
618597-001
496064-001
505908-001
Mandatory1
Heatsink
Processor heatsink
Optional2
Controller option
FBWC module, with 1-GB cable
Mandatory1
*Not shown
**If LVDIMMs are mixed with standard DDR3 DIMMs on the same server, the LVDIMMs operate at 1.5V. LVDIMMs are
only supported for use with the Intel® Xeon® 5600 series of processors.
†All processors in this HP ProLiant server must have the same cache size, speed, number of cores, and rated maximum
power consumption.
1Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be
charged for the travel and labor costs of this service.
2Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that HP replace them for you, there may or may not be additional charges, depending on the type
of warranty service designated for your product.
3No—Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that
an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
1Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
2Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces
pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
3No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour
que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces
pièces sont identifiées par la mention “Non” dans le Catalogue illustré.
1Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
2Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese
addizionali a seconda del tipo di garanzia previsto per il prodotto.
Illustrated parts catalog 22
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3No: Non CSR—Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate
da un “No” nel Catalogo illustrato dei componenti.
1Mandatory: Zwingend—Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden müssen. Wenn Sie
diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten für diesen Service berechnet.
2Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei
diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
3No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen,
muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
1Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP
que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano
de obra de dicho servicio.
2Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su
sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al
producto.
3No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario
haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos
componentes. Dichos componentes se identifican con la palabra “No” en el catálogo ilustrado de componentes.
1Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen te
vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.
2Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
3No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de
garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze
onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
1Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
2Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia
do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca “No”
(Não), no catálogo de peças ilustrado.
Illustrated parts catalog 23
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Removal and replacement procedures
Required tools
You need the following items for some procedures:
•
•
T-10/T-15 Torx screwdriver (included with the server)
Preparation procedures
To access some components and perform certain service procedures, you must perform one or more of the
following procedures:
•
If you are performing service procedures in an HP, Compaq branded, telco, or third-party rack cabinet,
you can use the locking feature of the rack rails to support the server and gain access to internal
components.
For more information about telco rack solutions, refer to the RackSolutions.com website
•
•
•
If you must remove a server from a rack or a non-hot-plug component from a server, power down the
server.
If the rack environment, cabling configuration, or the server location in the rack creates awkward
conditions, remove the server from the rack.
If you are performing certain service procedures, access the product rear panel.
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1.
2.
Back up the server data.
Shut down the operating system as directed by the operating system documentation.
Removal and replacement procedures 25
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NOTE: If the operating system automatically places the server in Standby mode, omit the next
step.
3.
4.
Press the Power On/Standby button to place the server in Standby mode. When the server activates
Standby power mode, the system power LED changes to amber.
IMPORTANT: Pressing the UID button illuminates the blue UID LEDs on the front and rear panels.
In a rack environment, this feature facilitates locating a server when moving between the front and
rear of the rack.
Disconnect the power cords.
The system is now without power.
Extend the server from the rack
1.
2.
Pull down the quick release levers on each side of the server.
Extend the server from the rack.
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is
adequately stabilized before extending a component from the rack.
3.
After performing the installation or maintenance procedure, slide the server back into the rack, and then
press the server firmly into the rack to secure it in place.
WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release
latches and sliding the server into the rack. The sliding rails could pinch your fingers.
Removal and replacement procedures 26
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Remove the server from the rack
To remove the server from an HP, Compaq branded, telco, or third-party rack:
1.
2.
3.
Disconnect the cabling and remove the server from the rack. For more information, refer to the
documentation that ships with the rack mounting option.
4.
Place the server on a sturdy, level surface.
Access the product rear panel
Cable management arm with left-hand swing
To access the server rear panel:
Removal and replacement procedures 27
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1.
Remove the cable arm retainer.
2.
Open the cable management arm.
Cable management arm with right-hand swing
NOTE: To access some components, you may need to remove the cable management arm.
To access the product rear panel components, open the cable management arm:
1.
2.
3.
Swing open the cable management arm.
Remove the cables from the cable trough.
Removal and replacement procedures 28
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4.
Remove the cable management arm.
Safety considerations
Before performing service procedures, review all the safety information.
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•
•
•
•
•
Avoid hand contact by transporting and storing products in static-safe containers.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
Place parts on a grounded surface before removing them from their containers.
Avoid touching pins, leads, or circuitry.
Always be properly grounded when touching a static-sensitive component or assembly.
Server warnings and cautions
Before installing a server, be sure that you understand the following warnings and cautions.
Removal and replacement procedures 29
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WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it.
Pay particular attention to the plug, electrical outlet, and the point where the cord extends from
the server.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
HP Trusted Platform Module
The TPM is not a customer-removable part.
CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures
the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM,
administrators should consider the system compromised and take appropriate measures to ensure
the integrity of the system data.
If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact an HP
authorized service provider for a replacement system board and TPM board.
Access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize
the amount of time the access panel is open.
To remove the component:
1.
2.
3.
Use the T-15 Torx screwdriver attached to the rear of the server to loosen the security screw on the hood
latch.
4.
Lift up on the hood latch handle, and then remove the access panel.
To replace the component, reverse the removal procedure.
Removal and replacement procedures 30
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Air baffle
To remove the component:
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize
the amount of time the access panel is open.
1.
2.
Extend or remove the server from the rack ("Remove the server from the rack" on page 27, "Extend the
3.
CAUTION: Do not detach the cable that connects the battery pack to the cache module.
Detaching the cable causes any unsaved data in the cache module to be lost.
4.
5.
Remove the air baffle.
To replace the component, reverse the removal procedure.
Full-length expansion board shipping bracket
To remove the component:
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the PCI riser cage.
1.
2.
3.
4.
Remove the full-length expansion board retainer:
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o
If no full-length expansion boards are installed, remove the full-length expansion board shipping
bracket as indicated.
o
If full-length expansion boards are installed, remove the full-length expansion board shipping
bracket as indicated.
To replace the component, reverse the removal procedure.
PCI riser cage
To remove the component:
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the PCI riser cage.
1.
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2.
3.
4.
If any full-length expansion boards are installed, remove the full-length expansion board shipping
5.
Remove the PCI riser cage.
To replace the component, reverse the removal procedure.
SAS hard drive blank
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize
the amount of time the access panel is open.
Remove the component as indicated.
To replace the blank, slide the blank into the bay until it locks into place.
Hot-plug SAS hard drive
To remove the component:
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CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize
the amount of time the access panel is open.
1.
2.
3.
Back up all server data on the hard drive.
Remove the hard drive.
To replace the component, reverse the removal procedure.
Power supply blank
To remove the component:
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
1.
2.
Remove the power supply blank.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or
power supply blank to cool before touching it.
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To replace the component, reverse the removal procedure.
Hot-plug power supply
WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or
power supply blank to cool before touching it.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To remove the component:
1.
Determine how many hot-plug power supplies are installed:
o
o
If more than one hot-plug power supply is installed, continue with the next step.
2.
3.
4.
5.
Disconnect the power cord from the source.
Remove the power cord from the server.
Remove the hot-plug power supply.
WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the
power cord to the power supply until the power supply is installed.
To replace the component:
1.
2.
3.
4.
Slide the hot-plug power supply into the power supply bay.
Connect the power cord to the power supply.
Route the power cord through the cable management arm or power cord anchor.
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NOTE: If using the power cord anchor, be sure to leave enough slack in the power cord so that
the redundant power supply can be removed without disconnecting the power cord from the
primary power supply.
5.
6.
7.
8.
Close the cable management arm.
Connect the power cord to the power source.
Optical drive
To remove the component:
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
1.
2.
3.
4.
Disconnect the cable from the optical drive.
Removal and replacement procedures 36
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5.
Remove the optical drive.
To replace the component, reverse the removal procedure.
Optical drive cage
To remove the component:
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
1.
2.
3.
4.
Disconnect the cable from the optical drive.
5.
Removal and replacement procedures 37
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6.
Remove the optical drive cage.
To replace the component, reverse the removal procedure.
Power supply backplane
To remove the component:
1.
2.
3.
Extend or remove the server from the rack ("Remove the server from the rack" on page 27, "Extend the
4.
5.
Remove the power supply backplane.
To replace the component, reverse the removal procedure.
Removal and replacement procedures 38
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Hot-plug fan
The server supports variable fan speeds. The fans operate at minimum speed until a temperature change
requires a fan speed increase to cool the server.
The server shuts down in the following temperature-related scenarios:
•
At POST:
o
The BIOS suspends the server for 5 minutes if it detects a cautionary temperature level. If the
cautionary temperature level is still detected after 5 minutes, the BIOS performs an orderly shutdown
and enters Standby mode.
o
o
The BIOS performs an orderly shutdown if two or more fans have failed.
The server performs an immediate shutdown if it detects a critical temperature level.
IMPORTANT: An immediate shutdown is a hardware-controlled function and it overrides any
firmware or software actions.
•
In the operating system:
o
The Health Driver performs an orderly shutdown if it detects a cautionary temperature level. If the
server detects a critical temperature level before the orderly shutdown occurs, the server performs an
immediate shutdown. Additionally, the Health Driver performs an orderly shutdown if more than
one fan is failed or removed.
o
When Thermal Shutdown is disabled in RBSU, the server performs an immediate shutdown if it
detects a critical temperature level.
IMPORTANT: An immediate shutdown is a hardware-controlled function and it overrides any
firmware or software actions.
To remove the component:
1.
Extend or remove the server from the rack ("Remove the server from the rack" on page 27, "Extend the
2.
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3.
Remove the fan.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
To replace the component, reverse the removal procedure.
SFF hard drive backplane
To remove the component:
1.
2.
3.
4.
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5.
Disconnect all cables from the hard drive backplane.
6.
Remove the hard drive backplane.
To replace the component, reverse the removal procedure.
SFF hard drive cage
To remove the component:
1.
2.
3.
4.
5.
6.
Disconnect all cables from the hard drive backplane.
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7.
Remove the hard drive cage.
To replace the component, reverse the removal procedure.
LFF hard drive backplane
To remove the component:
1.
2.
3.
4.
5.
Disconnect all cables from the hard drive backplane.
Removal and replacement procedures 42
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6.
Remove the hard drive backplane.
To replace the component, reverse the removal procedure.
LFF hard drive cage
To remove the component:
1.
2.
3.
4.
5.
6.
7.
Disconnect all cables from the hard drive backplane.
Remove the hard drive cage.
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To replace the component, reverse the removal procedure.
Systems Insight Display
To remove the component:
1.
2.
3.
4.
5.
6.
7.
Disconnect the Systems Insight Display cable.
Remove the Systems Insight Display.
To replace the component, reverse the removal procedure.
Front left bezel
To remove the component:
1.
2.
Extend or remove the server from the rack ("Remove the server from the rack" on page 27, "Extend the
3.
4.
5.
6.
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7.
Remove the three T-10 Torx screws, and then detach the front bezel.
To replace the component, reverse the removal procedure.
Front right bezel
To remove the component:
1.
Extend or remove the server from the rack ("Remove the server from the rack" on page 27, "Extend the
2.
Remove the three T-10 Torx screws, and then detach the front bezel.
To replace the component, reverse the removal procedure.
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Fan cage
To remove the component:
1.
2.
Extend or remove the server from the rack ("Remove the server from the rack" on page 27, "Extend the
3.
4.
5.
6.
Remove the fan blanks.
7.
8.
Remove the fan cage.
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To replace the component, reverse the removal steps. When re-installing the fans, press down on the top of
each fan to be sure it is seated properly.
Expansion slot covers
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the PCI riser cage.
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize
the amount of time the access panel is open.
1.
2.
3.
4.
5.
Remove the expansion slot cover:
o
To remove slot cover 1 or 4, push in on the retainer to release it, and then slide out the cover.
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o
To remove slot covers 2 and 3, lift up on the latch, remove the latch, and then remove the cover.
o
To remove slot covers 5 and 6, push down on the latch, rotate the latch down, and then remove the
cover.
Battery-backed write cache procedures
Two types of procedures are provided for the BBWC option:
•
Removal and replacement of failed components:
o
o
•
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CAUTION: Do not detach the cable that connects the battery pack to the cache module.
Detaching the cable causes any unsaved data in the cache module to be lost.
Removing the cache module
To remove the component:
1.
2.
Extend or remove the server from the rack ("Remove the server from the rack" on page 27, "Extend the
3.
4.
5.
6.
Remove the cache module.
To replace the component, reverse the removal procedure.
CAUTION: To prevent damage to the cache module during installation, be sure the cache
module is fully inserted before pressing down.
Removing the battery pack
To remove the component:
1.
2.
3.
4.
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5.
Disconnect the cable, and then remove the battery pack.
To replace the component, reverse the removal procedure.
Recovering data from the battery-backed write cache
If the server fails, use the following procedure to recover data temporarily stored in the BBWC.
CAUTION: Before starting this procedure, read the information about protecting against
1.
2.
Perform one of the following:
o
Set up a recovery server station using an identical server model. Do not install any internal drives or
BBWC in this server. (HP recommends this option.)
o
Find a server that has enough empty drive bays to accommodate all the drives from the failed server
and that meets all the other requirements for drive and array migration.
Power down the failed server ("Power down the server" on page 25). If any data is stored in the cache
module, a green LED on the module flashes every 2 seconds.
CAUTION: Do not detach the cable that connects the battery pack to the cache module.
Detaching the cable causes any unsaved data in the cache module to be lost.
3.
4.
Transfer the hard drives from the failed server to the recovery server station.
Perform one of the following:
o
and install the cache module and battery pack on an array controller in the recovery server.
o
the controller, cache module, and battery pack in the recovery server.
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5.
Power up the recovery server. A 1759 POST message is displayed, stating that valid data was flushed
from the cache. This data is now stored on the drives in the recovery server. You can now transfer the
drives (and controller, if one was used) to another server.
Flash-backed write cache procedures
Two types of procedures are provided for the FBWC option:
•
Removal and replacement of failed components:
o
o
•
CAUTION: Do not detach the cable that connects the battery pack or capacitor pack to the cache
module. Detaching the cable causes any unsaved data in the cache module to be lost.
Flash-backed write cache module
To remove the component:
CAUTION: The cache module connector does not use the industry-standard DDR3 mini-DIMM
pinout. Do not use the controller with cache modules designed for other controller models,
because the controller can malfunction and you can lose data. Also, do not transfer this cache
module to an unsupported controller model, because you can lose data.
1.
2.
3.
Back up all data.
Close all applications.
CAUTION: In systems that use external data storage, be sure that the server is the first unit to be
powered down and the last to be powered back up. Taking this precaution ensures that the system
does not erroneously mark the drives as failed when the server is powered up.
4.
5.
6.
7.
If the existing cache module is connected to a capacitor pack, observe the FBWC module LEDs (on
o
If the amber LED is flashing, data is trapped in the cache. Restore system power, and restart this
procedure from step 1.
o
If the amber LED is not illuminated, remove the controller from the server, and then continue with the
next step.
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8.
Open the ejector latches on each side of the cache module connector. Normally, the cache module is
ejected from the cache module connector. If the module is not ejected automatically, remove the cache
module.
9.
If the cache module is connected to a capacitor pack, disconnect the capacitor pack cable from the
connector on the top of the cache module.
To replace the component, reverse the removal procedure.
CAUTION: To prevent damage to the cache module during installation, be sure the cache
module is fully inserted before pressing down.
Flash-backed write cache capacitor pack
To remove the component:
1.
2.
3.
Back up all data.
Close all applications.
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CAUTION: In systems that use external data storage, be sure that the server is the first unit to be
powered down and the last to be powered back up. Taking this precaution ensures that the system
does not erroneously mark the drives as failed when the server is powered up.
4.
5.
6.
7.
If the capacitor pack is connected to the cache module, disconnect the capacitor pack cable from the
connector on the top of the cache module.
8.
Disconnect the capacitor pack from the air baffle.
To replace the component, reverse the removal procedure.
Expansion slot covers
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the PCI riser cage.
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CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize
the amount of time the access panel is open.
1.
2.
3.
4.
If any full-length expansion boards are installed, remove the full-length expansion board shipping
5.
6.
Remove the expansion slot cover:
o
To remove slot cover 1 or 4, push in on the retainer to release it, and then slide out the cover.
o
To remove slot covers 2 and 3, lift up on the latch, remove the latch, and then remove the cover.
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o
To remove slot covers 5 and 6, push down on the latch, rotate the latch down, and then remove the
cover.
Expansion boards
Half-length expansion board
To remove the component:
1.
2.
3.
4.
5.
6.
Disconnect any external cables that are connected to the expansion board.
Disconnect any internal cables that are connected to the expansion board.
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7.
Remove the expansion board.
To replace the component, reverse the removal procedure.
Full-length expansion board
To remove the component:
1.
2.
3.
4.
5.
6.
7.
Disconnect any external cables that are connected to the expansion board.
Disconnect any internal cables that are connected to the expansion board.
Remove the expansion board.
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To replace the component, reverse the removal procedure.
Heatsink
To remove the heatsink:
1.
2.
3.
4.
5.
6.
If full-length expansion boards are installed, remove the PCI riser cage ("PCI riser cage" on page 32).
Open the heatsink retaining bracket.
7.
Remove the heatsink.
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To replace the heatsink:
1.
Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate
before continuing.
2.
Apply all the grease to the top of the processor in the following pattern to ensure even distribution.
3.
Install the heatsink.
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4.
Close and lock the heatsink retaining latches.
5.
6.
7.
8.
9.
Install the server into the rack.
Power up the server.
Power supply cage assembly
To remove the component:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Loosen the system board thumbscrews, and then slide the system board assembly forward.
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10. Remove the power supply cage assembly.
To replace the component, reverse the removal procedure.
Processor
CAUTION: To avoid damage to the processor and system board, only authorized personnel
should attempt to replace or install the processor in this server.
CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor
configurations must contain processors with the same part number.
IMPORTANT: Processor socket 1 must always be populated. If processor socket 1 is empty, the
server does not power up.
To remove a processor:
1.
2.
3.
4.
5.
If full-length expansion boards are installed, remove the PCI riser cage ("PCI riser cage" on page 32).
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6.
Open the heatsink retaining bracket.
7.
Remove the heatsink.
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8.
Open the processor locking lever and the processor socket retaining bracket.
9.
Using the processor tool, remove the processor from the system board:
a. Line up the processor tool, ensuring the locking lever graphic on the tool is oriented correctly.
b. Press in on the plastic tabs, and then place the tool on the processor.
c. Release the tabs, and then carefully lift the processor and tool straight up.
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10. Carefully rotate the tool, and then push in and release the tabs to secure the processor in the tool.
CAUTION: To avoid damage to the processor, do not touch the bottom of the processor,
especially the contact area.
CAUTION: To avoid damage to the system board:
• Do not touch the processor socket contacts.
• Always install the processor socket cover after removing the processor from the socket.
• Do not tilt or slide the processor when lowering the processor into the socket.
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To replace the processor:
1.
Carefully insert the processor into the processor installation tool. Handle the processor by the edges
only, and do not touch the bottom of the processor, especially the contact area.
Removal and replacement procedures 64
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2.
Be sure the tool is oriented correctly. Align the processor installation tool with the socket, and then install
the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To
avoid damage to the system board:
• Never install or remove a processor without using the processor installation tool.
• Do not touch the processor socket contacts.
• Do not tilt or slide the processor when lowering the processor into the socket.
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3.
Press and hold the tabs on the processor installation tool to separate it from the processor, and then
remove the tool.
4.
Close the processor socket retaining bracket and the processor locking lever.
CAUTION: Be sure to close the processor socket retaining bracket before closing the processor
locking lever. The lever should close without resistance. Forcing the lever closed can damage the
processor and socket, requiring system board replacement.
5.
Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab.
Allow the alcohol to evaporate before continuing.
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6.
Apply all the grease to the top of the processor in the following pattern to ensure even distribution.
7.
Install the heatsink.
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8.
Close and lock the heatsink retaining latches.
9.
12. Install the server into the rack.
13. Power up the server.
DIMMs
IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix
these two types causes the server to halt during BIOS initialization.
To identify the DIMMs installed in the server, see "DIMM slot locations ("DIMM identification" on page 95)."
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Extend ("Extend the server from the rack" on page 26) or remove ("Remove the server from the rack" on
4.
5.
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6.
Remove the DIMM.
To replace the component, reverse the removal procedure.
For DIMM configuration information, see the server user guide.
Battery replacement
If the server no longer automatically displays the correct date and time, you may need to replace the battery
that provides power to the real-time clock.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1.
2.
3.
4.
If any full-length expansion boards are installed, remove the full-length expansion board shipping
5.
6.
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7.
Remove the battery.
To replace the component, reverse the removal procedure.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
System maintenance switch
Position
Default
Function
Off
Off = iLO 2 security is enabled.
On = iLO 2 security is disabled.
S1
Off
Off = System configuration can be modified.
On = System configuration is locked and cannot be modified.
S2
Off
Off
Off
Reserved
Reserved
S3
S4
S5
Off = Power-on password is enabled.
On = Power-on password is disabled.
Off
Off = Normal
On = ROM treats system configuration as invalid.
S6
Off
Off
Reserved
Reserved
S7
S8
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
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System board
To remove the component:
1.
2.
Extend or remove the server from the rack ("Remove the server from the rack" on page 27, "Extend the
3.
4.
5.
6.
7.
8.
9.
12. Disconnect all cables connected to the system board.
13. Open the heatsink retainer bracket.
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14. Remove the heatsink.
15. Open the processor locking lever and the processor socket retaining bracket.
16. Using the processor tool, remove the processor from the system board:
a. Line up the processor tool, ensuring the locking lever graphic on the tool is oriented correctly.
b. Press in on the plastic tabs, and then place the tool on the processor.
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c. Release the tabs, and then carefully lift the processor and tool straight up.
17. Carefully rotate the tool, and then push in and release the tabs to secure the processor in the tool.
CAUTION: To avoid damage to the processor, do not touch the bottom of the processor,
especially the contact area.
18. Loosen the system board thumbscrew.
19. Remove the power supply cage.
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20. Remove the system board.
To replace the component:
1.
Install the spare system board.
CAUTION: Failure to completely open the processor locking lever prevents the processor from
seating during installation, leading to hardware damage.
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2.
Open the processor locking lever and the processor socket retaining bracket. Do not remove the
processor socket cover.
IMPORTANT: Be sure the processor remains inside the processor installation tool.
3.
If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
Handle the processor by the edges only, and do not touch the bottom of the processor, especially the
contact area.
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4.
Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE
SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To
avoid damage to the system board:
• Never install or remove a processor without using the processor installation tool.
• Do not touch the processor socket contacts.
• Do not tilt or slide the processor when lowering the processor into the socket.
Removal and replacement procedures 76
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5.
Press the tabs on the processor installation tool to separate it from the processor, and then remove the
tool.
6.
Close the processor socket retaining bracket and the processor locking lever. The processor socket
cover is automatically ejected. Remove the cover.
CAUTION: Be sure to close the processor socket retaining bracket before closing the processor
locking lever. The lever should close without resistance. Forcing the lever closed can damage the
processor and socket, requiring system board replacement.
7.
8.
Install the processor socket cover onto the processor socket of the failed system board.
Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab.
Allow the alcohol to evaporate before continuing.
Removal and replacement procedures 77
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9.
Apply all the grease to the top of the processor in the following pattern to ensure even distribution.
10. Install the heatsink.
IMPORTANT: Install all components with the same configuration that was used on the failed
system board.
11. Install all components removed from the failed system board.
14. Power up the server.
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
2.
3.
4.
During the server startup sequence, press the F9 key to access RBSU.
Select the Advanced Options menu.
Select Service Options.
Select Serial Number. The following warnings appear:
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WARNING! WARNING! WARNING! The serial number is loaded into the system during
the manufacturing process and should NOT be modified. This option should only
be used by qualified service personnel. This value should always match the
serial number sticker located on the chassis.
Warning: The serial number should ONLY be modified by qualified personnel.
This value should always match the serial number located on the chassis.
5.
6.
7.
Press the Enter key to clear the warning.
Enter the serial number and press the Enter key.
Select Product ID. The following warning appears:
Warning: The Product ID should ONLY be modified by qualified personnel. This
value should always match the Product ID on the chassis.
8.
9.
Enter the product ID and press the Enter key.
Press the Esc key to close the menu.
10. Press the Esc key to exit RBSU.
11. Press the F10 key to confirm exiting RBSU. The server automatically reboots.
Removal and replacement procedures 79
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Diagnostic tools
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes
problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide,
select a language:
•
•
•
•
•
•
•
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions,
that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server
installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS
is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft® Windows® and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags).
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 82) provides survey functionality that gathers critical hardware and software
information on ProLiant servers.
This functionality supports operating systems that may not be supported by the server. For operating systems
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
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Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can be
installed through the HP PSP.
NOTE: The current version of SmartStart provides the memory spare part numbers for the server.
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event
with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
•
•
From within HP SIM
From within Survey Utility
From within operating system-specific IML viewers
o
o
o
For NetWare: IML Viewer (does not apply to HP ProLiant DL980 Servers)
For Windows®: IML Viewer
For Linux: IML Viewer Application
•
•
From within the iLO 3 user interface
For more information, see the Management CD or DVD in the HP Insight Foundation suite for ProLiant.
HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure
maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of
hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s
service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if
configured and available in your country. The software is available in two variants:
•
HP Insight Remote Support Standard: This software supports server and storage devices and is
optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive
notification but do not need proactive service delivery and integration with a management platform.
•
HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and
proactive service support for nearly all HP servers, storage, network, and SAN environments, plus
selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight
Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight
Remote Support Advanced.
Details for both versions are available on the HP website (http://www.hp.com/go/insightremotesupport).
Select Insight Remote Support from the menu on the right.
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USB support
HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by
the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB
devices through legacy USB support, which is enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available normally.
Specifically, HP provides legacy USB functionality for the following:
•
•
•
•
•
POST
RBSU
Diagnostics
DOS
Operating environments which do not provide native USB support
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Component identification
Front panel components
•
SFF model
Item
Description
Quick release levers (2)
Systems Insight Display
Hard drive bays
1
2
3
4
5
6
SATA optical drive bay
Video connector
USB connectors (2)
•
SFF model with optional hard drive cage
Item
Description
Quick release levers (2)
Systems Insight Display
Hard drive bays
1
2
3
4
5
Hard drive bays (optional)
Video connector
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Item
Description
USB connectors (2)
6
•
LFF model
Item
Description
Quick release levers (2)
Systems Insight Display
Hard drive bays
1
2
3
4
5
USB connectors (2)
Video connector
Front panel LEDs and buttons
Item
Description
Status
UID LED and button
Blue = Activated
Flashing blue = System being remotely managed
Off = Deactivated
1
Component identification 86
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Item
Description
Status
System health LED
Green = Normal
Amber = System degraded.
2
Red = System critical.
To identify components in degraded or critical state, see "Systems
Power On/Standby button
and system power LED
Green = System on
Amber = System in standby, but power is still applied
Off = Power cord not attached or power supply failure
3
Systems Insight Display LEDs
The HP Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with
the access panel installed.
Component identification 87
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Item
Description
Status
NIC link/activity LED
Green = Network link
1
Flashing green = Network link and activity
Off = No link to network. If the power is off,
view the rear panel RJ-45 LEDs for status
Power cap
AMP status
To determine Power cap status, see
"Systems Insight Display LED combinations
2
3
Green = AMP mode enabled
Amber = Failover
Flashing amber = invalid configuration
Off = AMP modes disabled
All other LEDs
Off = Normal
Amber = Failure
—
For detailed information on the activation
of these LEDs, see "Systems Insight Display
Systems Insight Display LED combinations
When the health LED on the front panel illuminates either amber or red, the server is experiencing a health
event. Combinations of illuminated Systems Insight Display LEDs, the system power LED, and the health LED
indicate system status.
Systems Insight Display Health LED
LED and color
System power
LED
Status
Red
Amber
One or more of the following conditions may
exist:
Processor (amber)
•
•
•
•
Processor in socket X has failed.
Processor X is not installed in the socket.
Processor X is unsupported.
ROM detects a failed processor during
POST
Amber
Green
Processor in socket X is in a pre-failure
condition.
Processor (amber)
Red
Green
Green
Green
One or more DIMMs have failed.
DIMM (amber)
Amber
Amber
DIMM in slot X is in a pre-failure condition.
DIMM (amber)
The Health Driver has detected a cautionary
temperature level.
Overtemperature (amber)
Red
Amber
The server has detected a hardware critical
temperature level.
Overtemperature (amber)
Amber
Red
Green
Green
One fan has failed or has been removed.
Fan (amber)
Fan (amber)
Two or more fans have failed or been
removed.
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Systems Insight Display Health LED
LED and color
System power
LED
Status
Red
Amber
Power supply (amber)
•
Only one power supply is installed and
that power supply is in standby.
•
•
Power supply fault
System board fault
Amber
Green
Power supply (amber)
•
Redundant power supply is installed and
only one power supply is functional.
AC power cord is not plugged into
redundant power supply.
•
•
•
Redundant power supply fault
Power supply mismatch at POST or
power supply mismatch through hot-plug
addition.
—
—
—
Amber
Standby
Power cap (off)
Flashing green
Amber
Waiting for power
Power cap has been exceeded
Power cap (green)
Power cap (flashing
amber)
—
Green
Power is available
Power cap (green)
IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required.
Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing
each DIMM in a bank with a known working DIMM.
Rear panel components
Item Description
PCI slot 5
1
2
3
4
5
6
7
8
9
PCI slot 6
PCI slot 4
PCI slot 2
PCI slot 3
PCI slot 1
Power supply bay 2
Power supply bay 1 (populated)
USB connectors (2)
Component identification 89
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Video connector
NIC 1 connector
NIC 2 connector
Mouse connector
Keyboard connector
10
11
12
13
14
Serial connector
iLO 3 connector
NIC 3 connector
NIC 4 connector
15
16
17
18
Rear panel LEDs and buttons
Item Description
Status
Power supply LED Green = Normal
Off = System is off or power supply has failed.
Blue = Activated
1
UID LED/button
2
Flashing blue = System being managed remotely
Off = Deactivated
NIC/iLO 3 activity Green = Network activity
3
4
LED
Flashing green = Network activity
Off = No network activity
NIC/iLO 3 link LED Green = Network link
Off = No network link
Non-hot-plug PCI riser board slot definitions
Component identification 90
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Secondary
(slot - form factor) (slot - form factor)
Primary
PCIe2 riser
slot description slot description
PCIe2 x16 riser
PCIe2/PCI-X riser
slot description
1 - FL/FH
PCIe2 x16 (8,4,1) PCIe2 x16
(16,8,4,1)
PCI-X 64 bit/133 MHz
4 - FL/FH
2 - HL/FH
3 - HL/FH
PCIe2 x8 (4,1)
—
PCIe2 x16 (8,4,1)
PCIe2 x8 (4,1)
5 - LP
6 - LP
PCIe2 x8 (4,1)
—
Notes:
•
•
•
"Primary" denotes the risers are installed in the primary riser connector.
"Secondary" denotes the risers are installed in the secondary riser connector.
Installing the risers listed in the table above in either the primary or secondary riser connectors
determines the form factor of the PCI cards supported by those risers.
•
•
FL/FH denotes full-length, full-height. HL/FH denotes half-length, full-height. LP denotes low profile.
The PCIe2 x16 riser supports a maximum power of 150 W with an HP power cable. This cable must be
used for PCIe card wattages greater than 75 W.
Component identification 91
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System board
System board components
Item
1
Description
Processor 2 DIMM slots
SAS power connector A
SAS power connector B
Front I/O connector
SATA optical drive connector
Internal USB connector
System battery
2
3
4
5
6
7
Power supply backplane connector
NMI jumper
8
9
System maintenance switch
Processor socket 2
10
11
12
13
14
15
Primary riser connector
SD card slot
TPM connector
Processor socket 1 (populated)
Component identification 92
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Item
16
17
18
19
20
21
22
23
24
25
26
Description
Processor 1 DIMM slots
Secondary riser connector
SAS connector A
SAS connector B
Cache module connector
Fan connector 1
Fan connector 2
Fan connector 3
Fan connector 4
Fan connector 5
Fan connector 6
System maintenance switch
Position
Default
Function
Off
Off = iLO 3 security is enabled.
On = iLO 3 security is disabled.
S1
Off
Off = System configuration can be
changed.
S2
On = System configuration is locked.
Off
Off
Off
Reserved
Reserved
S3
S4
S5
Off = Power-on password is enabled.
On = Power-on password is disabled.
Off
Off = No function
On = Clear NVRAM
S6
—
—
—
—
Reserved
Reserved
Reserved
Reserved
S7
S8
S9
S10
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.
Component identification 93
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Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for
administrators is to cycle the system power. Resetting the system erases any information that could support
problem analysis, but the NMI feature preserves that information by performing a memory dump before a
hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can use the iLO
Virtual NMI feature.
For more information, see the white paper on the HP website
DIMM slot locations
DIMM slots are numbered sequentially (1 through 9) for each processor. The supported AMP modes use the
letter assignments for population guidelines.
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DIMM identification
To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and
table.
Item Description
Definition
Size
—
1
2
Rank
1R = Single-rank
2R = Dual-rank
4R = Quad-rank
Data width
x4 = 4-bit
x8 = 8-bit
3
4
Voltage rating
L = Low voltage (1.35v)
Blank or omitted = Standard
Memory speed
DIMM type
10600 = 1333-MHz
8500 = 1066-MHz
5
6
R = RDIMM (registered)
E = UDIMM (unbuffered with ECC)
For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com).
Component identification 95
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SAS and SATA drive LEDs
Item
1
Description
Fault/UID LED (amber/blue)
Online LED (green)
2
SAS and SATA drive LED combinations
Online/activity Fault/UID LED
Interpretation
LED (green)
(amber/blue)
Alternating amber and The drive has failed, or a predictive failure alert has been
On, off, or
flashing
blue
received for this drive; it also has been selected by a management
application.
Steadily blue
The drive is operating normally, and it has been selected by a
management application.
On, off, or
flashing
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On
Off
The drive is online, but it is not active currently.
On
Amber, flashing
regularly (1 Hz)
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity
expansion or stripe migration, but a predictive failure alert has
been received for this drive. To minimize the risk of data loss, do
not replace the drive until the expansion or migration is complete.
Flashing regularly
(1 Hz)
Off
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is undergoing
capacity expansion or stripe migration.
Flashing regularly
(1 Hz)
Amber, flashing
regularly (1 Hz)
The drive is active, but a predictive failure alert has been received
for this drive. Replace the drive as soon as possible.
Flashing
irregularly
Off
The drive is active, and it is operating normally.
Flashing
irregularly
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Online/activity Fault/UID LED
Interpretation
LED (green)
(amber/blue)
Steadily amber
A critical fault condition has been identified for this drive, and the
controller has placed it offline. Replace the drive as soon as
possible.
Off
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive. Replace
the drive as soon as possible.
Off
Off
Off
The drive is offline, a spare, or not configured as part of an array.
PCI riser cage LEDs
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the PCI riser cage.
Status
On = AC power is connected.
Off = AC power is disconnected.
Missing = Riser is not installed, or power might not be connected.
Component identification 98
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Battery pack LEDs
Item
Color
Description
Green
System Power LED. This LED is on when the system is
powered up and 12 V system power is available. This
power supply is used to maintain the battery charge and
provide supplementary power to the cache microcontroller.
1
Green
Auxiliary Power LED. This LED is on when 3.3V auxiliary
voltage is detected. The auxiliary voltage is used to
preserve BBWC data and is available any time that the
system power cords are connected to a power supply.
2
Amber
Green
Battery Health LED. To interpret the illumination patterns of
this LED, see the following table.
3
4
BBWC Status LED. To interpret the illumination patterns of
this LED, see the following table.
LED3 pattern
LED4 pattern
Interpretation
Flashing (2 Hz)
The system is powered down, and the cache contains data that has not
yet been written to the drives. Restore system power as soon as
possible to prevent data loss.
Off
Data preservation time is extended any time that 3.3 V auxiliary
power is available, as indicated by LED 2. In the absence of auxiliary
power, battery power alone preserves the data. A fully-charged
battery can normally preserve data for at least 2 days.
The battery lifetime also depends on the cache module size. For more
information, see the controller QuickSpecs on the HP website
Double flash, then The cache microcontroller is waiting for the host controller to
pause communicate.
Off
Component identification 99
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LED3 pattern
LED4 pattern
Interpretation
Flashing (1 Hz)
The battery pack is below the minimum charge level and is being
charged. Features that require a battery (such as write cache, capacity
expansion, stripe size migration, and RAID migration) are unavailable
temporarily until charging is complete. The recharge process takes
between 15 minutes and 2 hours, depending on the initial capacity of
the battery.
Off
On
The battery pack is fully charged, and posted write data is stored in the
cache.
Off
Off
The battery pack is fully charged, and no posted write data exists in
the cache.
Off
Flashing (1 Hz)
An alternating green and amber flashing pattern indicates that the
cache microcontroller is executing from within its boot loader and
receiving new flash code from the host controller.
Flashing (1 Hz)
—
—
A short circuit exists across the battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced.
The life expectancy of a battery pack is typically more than 3 years.
On
An open circuit exists across the battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced.
The life expectancy of a battery pack is typically more than 3 years.
Flashing (1 Hz)
FBWC module LEDs
The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side
of the cache module to facilitate status viewing.
1 Green LED
2 Amber LED
Interpretation
On
On
Off
Off
A backup is in progress.
Off
A restore is in progress.
Flashing (1 Hz)
Flashing (1 Hz)
On
The capacitor pack is charging.
The capacitor pack has completed charging.
One of the following conditions exists:
Flashing (2 Hz)
Alternating with
green LED
Flashing (2 Hz)
Alternating with
amber LED
•
•
The charging process has timed out.
The capacitor pack is not connected.
On
The flash code image failed to load.
On
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1 Green LED
2 Amber LED
Interpretation
Off
The flash code is corrupt.
Off
Hot-plug fans
CAUTION: To avoid damage to server components, fan blanks must be installed in fan bays 5
and 6 in a single-processor configuration.
The only two valid fan configurations are listed in the following table.
Configuration
Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 Fan bay 6
Fan
Fan
Fan
Fan
Fan
Fan
Fan
Fan
Fan blank
Fan
Fan blank
Fan
1 processor
2 processors
For a single-processor configuration, four fans and two blanks are required in specific fan bays for
redundancy. A fan failure or missing fan causes all fans to spin at high speed. A second fan failure or missing
fan causes an orderly shutdown of the server.
Installing more than the required number of fans in a single-processor configuration is not a supported
configuration.
For a dual-processor configuration, six fans are required for redundancy. A fan failure or missing fan causes
all fans to spin at high speed. A second fan failure or missing fan causes an orderly shutdown of the server.
The server supports variable fan speeds. The fans operate at minimum speed until a temperature change
requires a fan speed increase to cool the server. The server shuts down during the following
temperature-related scenarios:
•
At POST and in the OS, iLO 3 performs an orderly shutdown if a cautionary temperature level is
detected. If the server hardware detects a critical temperature level before an orderly shutdown occurs,
the server performs an immediate shutdown.
•
When the Thermal Shutdown feature is disabled in RBSU, iLO 3 does not perform an orderly shutdown
when a cautionary temperature level is detected. Disabling this feature does not disable the server
hardware from performing an immediate shutdown when a critical temperature level is detected.
Component identification 101
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CAUTION: A thermal event can damage server components when the Thermal Shutdown feature
is disabled in RBSU.
Component identification 102
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Specifications
Environmental specifications
Specification
Value
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
-30°C to 50°C (-22°F to 122°F)
-30°C to 60°C (-22°F to 140°F)
28°C (82.4°F)
Shipping
Storage
Maximum wet bulb
temperature
Relative humidity
(noncondensing)**
10% to 90%
5% to 95%
Operating
Non-operating
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048
m (10,000 ft) is applicable. No direct sunlight allowed.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for
storage corresponds to a pressure minimum of 70 KPa.
Mechanical specifications
Specification
Dimensions
Value
8.59 cm (3.38 in)
66.07 cm (26.01 in)
44.54 cm (17.54 in)
27.2 kg (60.0 lb)
20.4 kg (47.2 lb)
Height
Depth
Width
Weight (maximum)
Weight (no drives installed)
Power supply specifications
Depending on installed options, the server is configured with one of the following power supplies:
•
HP ProLiant 1200 W Power Supply
Specification
Value
Input requirements
100 to 120 VAC, 200 to
240 VAC
Rated input voltage
50 Hz to 60 Hz
Rated input frequency
Specifications 103
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10 A at 100 VAC
4.9 A at 200 VAC
Rated input current
Rated input power
BTUs per hour
930 W at 100V AC input
1348 W at 200V AC input
3530 at 120V AC input
4600 at 200V to 240V AC input
Power supply output
800 W at 100V AC input
900 W at 120V AC input
1200 W at 200V to 240V AC
input
Rated steady-state power
800 W at 100V AC input
900 W at 120V AC input
1200 W at 200V to 240V AC
input
Maximum peak power
•
HP ProLiant 750 W Power Supply
Specification
Value
Input requirements
100 to 120 VAC, 200 to
240 VAC
Rated input voltage
50 Hz to 60 Hz
Rated input frequency
Rated input current
8.9 A at 100 VAC
4.3 A at 200 VAC
857 W at 100V AC input
824 W at 200V AC input
Rated input power
BTUs per hour
2925 at 100V AC input
2812 at 200V AC input
Power supply output
750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
Rated steady-state power
750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
Maximum peak power
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HP ProLiant 460 W Power Supply
Specification
Value
Input requirements
100 to 120 VAC, 200 to
240 VAC
Rated input voltage
50 Hz to 60 Hz
Rated input frequency
Rated input current
5.5 A at 100 VAC
2.6 A at 200 VAC
526 W at 100V AC input
505 W at 200V AC input
Rated input power
BTUs per hour
1794 at 100V AC input
1725 at 200V AC input
Power supply output
Specifications 104
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460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
Rated steady-state power
Maximum peak power
460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
Hot-plug power supply calculations
For hot-plug power supply specifications and calculators to determine electrical and heat loading for the
Specifications 105
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Acronyms and abbreviations
ASR
Automatic Server Recovery
BBWC
battery-backed write cache
DDR
double data rate
FBWC
flash-backed write cache
iLO
Integrated Lights-Out
IML
Integrated Management Log
NMI
nonmaskable interrupt
NVRAM
nonvolatile memory
PCIe
peripheral component interconnect express
PCI-X
peripheral component interconnect extended
POST
Power-On Self Test
RBSU
ROM-Based Setup Utility
Acronyms and abbreviations 106
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SAS
serial attached SCSI
SATA
serial ATA
TPM
Trusted Platform Module
UID
unit identification
USB
universal serial bus
Acronyms and abbreviations 107
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Documentation feedback
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Include the document title and part number, version number, or the URL when submitting your feedback.
Documentation feedback 108
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