HP Hewlett Packard Scanner L2738A User Manual

Load cards into the document feeder

Load documents

Document loading tips

•

The maximum capacity of the document feeder is 50 sheets of 75 g/m²(20 lb) paper.

When using heavier paper, the maximum capacity is decreased.

The card capacity of the document feeder is 10 cards.

Be sure that your documents are within these guidelines:

•

Width:

52 mm to 216 mm (2.1 in to 8.5 in)

74 mm to 864 mm (2.9 in to 34 in)

50 g/m²to 120 g/m²(13.3 lb to 32 lb)

Length:

Weight:

•

In the scanning software, set the page size to match the width and length of the paper

that you are scanning.

The scanner document feeder can process cards that meet the following

specifications:

Minimum size:

52 mm x 74 mm (2.1 in x 2.9 in)

210 mm x 269 mm (8.3 in x 10.6 in)

253 g/m²(12 points or 102 lb)

326 g/m²(15 points or 120 lb)

Maximum size:

Minimum weight:

Maximum weight:

Use the scanner

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Chapter 2

•

Scanning the following types of documents might result in paper jams or damage to

the documents.

Wrinkled or creased

documents

Curled documents

Torn documents

Carbon paper

Documents with paper clips

or staples

Coated paper

Extremely thin, translucent

paper

Paper with adhesive notes or

flags attached

Photos

Overhead transparencies

Papers that are stuck

together

Paper with wet substances

such as glue or correction

fluid

•

Smooth out any folds or curls in your documents before placing them into the feeder.

If the leading edge of a document is curled or folded, it may cause a paper jam.

When loading paper that is smaller than 74 mm (2.9 in) in one dimension (such as

business cards), place the pages with the long side parallel to the paper guides.

To scan fragile documents (such as photos or documents on wrinkled or very

lightweight paper), place the document in a clear, heavyweight document sleeve no

wider than 216 mm (8.5 in) before loading them into the document feeder.

TIP: If you do not have an appropriately-sized document sleeve, consider using

a sleeve intended for use in a ring binder. Trim the ring-side edge so the sleeve

is no more than 216 mm (8.5 in) wide.

•

Make sure that the hatch on the document feeder is securely latched. To properly

close the hatch, press until you hear a click.

Adjust the paper guides to the width of the documents. Make sure that the paper

guides touch the edges of the original. If there is any clearance between the paper

guides and the edges of the documents, the scanned image might be skewed.

•

When placing a stack of documents into the feeder, gently set the stack in the

document feeder. Do not drop the stack into the feeder and do not tap the top edge

of the stack after you have placed the stack in the document feeder.

Clean the scanning rollers if the rollers are visibly dirty or after scanning a document

that has pencil writing on it.

See also

Scanner paper path problems

Use the scanner

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Load documents

1. Pull up the document feeder extension and adjust the output tray.

2. Adjust the paper guides to the width of the documents. Take care not to overtighten

the guides, which can restrict paper feeding.

When scanning small originals such as checks, it is especially important that the

paper guides fit snugly against the edges of the original.

Load originals

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Chapter 2

3. Fan the stack of document pages to ensure that the pages do not stick together. Fan

the edge that will be pointing into the feeder in one direction, and then fan that same

edge in the opposite direction.

4. Align the edges of the documents by tapping the bottom of the stack against the table

top. Rotate the stack 90 degrees and repeat.

5. Gently set the stack in the document feeder. Load the pages face down with the top

of the pages pointing into the feeder.

For best results, do not drop the stack into the feeder and do not tap the top edge of

the stack after you have placed it in the document feeder.

6. Verify that the paper guides are aligned with the edges of the stack.

Use the scanner

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Load cards into the document feeder

To load cards into the document feeder, follow these steps:

1. Place the stack of cards face down with the long dimension parallel to the paper

guides.

2. Adjust the paper guides to center the original. Make sure the paper guides touch the

edges of the original.

Scan and copy

The following topics describe how to scan or copy originals using the scanner and the

scanner software.

•

Tips on scanning and copying

Scan from the scanner buttons

Scan from HP Smart Document Scan Software

Scan from ISIS- or TWAIN-compliant scanning software

Tips on scanning and copying

•

If the scanner LCD does not display any scan or copy profiles, open the HP Scanner

Tools Utility to load the profiles onto the scanner.

•

To reduce paper jams, use scan settings that specify the actual dimensions of the

pages that you are scanning.

•

To cancel a scan or copy, press Cancel ( ).

If you press Scan Duplex ( ), the scanner processes both sides of the original

regardless of the scan profile setting. If you press Scan Simplex ( ), the scanner

processes only one side of the original.

Scan and copy

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Chapter 2

•

If you want to change the copy settings, select Start copy software and then press

either the Scan Simplex ( ) or Scan Duplex ( ) button. The HP Copy software starts

on the connected computer where you can modify copy settings.

You can create scan profiles that use third-party scanning software. For more

information, see the HP Scanning Tools Utility Help.

Scan from the scanner buttons

To scan using the scanner buttons, follow these steps:

1. Load the originals.

Use

and

to select the scan or copy profile you want.

If you selected a copy profile, press OK, use

copies you want, and then press OK.

and

to specify the number of

TIP: If you selected a scan profile, pressing OK displays the scan profile's file

type, color mode, and resolution. To return to the profiles list, press

4. Press either Scan Simplex ( ) for one-sided scans or Scan Duplex ( ) for two-sided

scans.

Scan from HP Smart Document Scan Software

You can start a scan from the HP Smart Document Scan Software.

1. Do one of the following:

•

Double-click the HP Smart Document Scan Software icon on the computer

desktop.

Click Start, point to Programs or All Programs, point to HP, point to Scanjet,

and then click HP Smart Document Scan Software.

2. Select a profile, and then click Scan.

TIP: A description of the selected profile is displayed below the list.

3. Follow the onscreen instructions to complete the scan.

For more information, see the HP Smart Document Scan Software Help.

Scan from ISIS- or TWAIN-compliant scanning software

You can scan an image or document directly into a software program if the program is

ISIS or TWAIN compliant. Generally, the program is compliant if it has a menu option

such as Acquire, Scan, Import New Object, or Insert. If you are unsure whether the

program is compliant or what the option is, see the documentation for that program.

1. Start the scanning software, and then select the ISIS or TWAIN data source.

2. Select the settings that are appropriate for the documents that you are scanning.

3. Carry out the appropriate actions to complete the scan.

Use the scanner

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For more information, see the online help for the scanning software.

Scan and copy

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3 Useful scanner features

Experienced document management professionals might be interested in the following

scan features. These features are available from any document TWAIN or ISIS

application that allows you to modify the scan settings in its user interface.

•

Work with scan profiles

Scan extra long documents

Reduce file size with hardware compression

Filter out color from a document (color dropout)

Hardware Misfeed (Multipick) Detection

Work with scan profiles

Scan profiles provide a fast, efficient way to select the settings for frequently-performed

scanning tasks.

•

You can use the HP Smart Document Scan Software to set up and modify profiles.

You can use the Scanner Tools Utility to create profiles associated with ISIS- or

TWAIN-compliant third-party applications, and to populate the scanner LCD list.

View profiles

To view the existing HP Smart Document Scan Software profiles, follow these steps:

1. Click Start, point to Programs or All Programs, point to HP, point to HP Smart

Document Scan, and then click HP Smart Document Scan Software.

2. View the list of profiles.

To view all existing scan profiles, follow these steps:

1. Turn on the scanner and start the HP Scanner Tools Utility.

2. Click the Profiles tab.

Create HP Smart Document Scan Software profiles

To create an HP Smart Document Scan Software profile, follow these steps:

1. Click Start, point to Programs or All Programs, point to HP, point to HP Smart

Document Scan, and then click HP Smart Document Scan Software.

2. Click New.

The Create New Profile dialog box is displayed.

3. In the Profile name box, type the name you want or accept the default name.

TIP: You might want to set up the new profile based on an existing one. To do

so, select the Copy settings from profile check box, and then select an existing

profile from the list.

4. Click Continue.

The Profile Settings dialog box is displayed.

5. Select the settings for the profile.

Useful scanner features

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For more information, see the HP Smart Document Scan Software Help.

Create scan profiles that use third-party scanning software

If you have scanning software that you want to use with your scanner, you can create

profiles that use your software.

To create a third-party scan profile, follow these steps:

1. Turn on the scanner and start the HP Scanner Tools Utility.

2. Click the Profiles tab.

3. In the Other application profiles area, click Create.

4. Complete the fields in the Create Other Application dialog box.

•

Application: Enter the complete path and filename of the scanning software you

want to use, or click Browse to locate and select it.

•

Title: Enter a name for this profile as you want it to display in the scanner LCD

list. You can enter up to 32 characters (16 for double-byte languages such as

Chinese and Korean).

•

Details: Enter a description of up to 24 characters (12 for double-byte languages).

5. Command Line for Simplex Button and Command Line for Duplex Button: If your

scanning application supports specific command line parameters for scanning, enter

them here.

6. When you are done, click OK.

TIP: If you later want to edit or delete the third-party profile you created, click either

Edit or Delete in the Other application profiles area on the Profiles tab.

Import and export HP Smart Document Scan Profiles

Profiles can be exported into and imported from an XML file so that administrators can

set up profiles for a workgroup, users can transfer their profiles from one machine to

another, and users can share custom profiles with each other.

Scan extra long documents

By default, the HP Smart Document Scan Software accepts a stack of originals up to 216

mm x 356 mm (8.5 in x 14 in). You can choose to scan single pages up to 216 mm x 864

mm (8.5 in x 34 in).

NOTE: If the scanner is set to scan long pages and a page jams, up to 864 mm (34

in) of document pages can be wrinkled as a result of the jam. Therefore, select scan

profiles that specify long pages only when you are scanning pages longer than 356

mm (14 in).

Scan extra long documents

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Chapter 3

To enable long-page scans in an HP Smart Document Scan Software profile, follow these

steps:

1. Open the HP Smart Document Scan Software.

2. Select a scan profile, and then click Edit.

3. Set the page size:

▲ On the Scan tab of the Profile Settings dialog box, select Custom in the Size

drop-down list, and then type the actual page dimensions, up to 216 mm x 864

mm (8.5 in x 34 in), in the Width and Height boxes.

TIP: Alternatively, you can select Maximum in the Size drop-down list. The

resulting scanned image size will be 216 mm (8.5 in) wide and the actual page

length up to 864 mm (34 in) long.

NOTE: In other scanning software, the page size settings are on the Layout tab

of the ISIS or TWAIN Advanced Settings dialog box.

NOTE: Some scanning and destination software might not support all of the

page sizes that the scanner accepts.

NOTE: HP recommends scanning long pages individually at a resolution of 300

dpi or lower.

Reduce file size with hardware compression

The scanner supports multiple levels of JPEG compression to increase the rate of data

transfer from the scanner to the scanning software on the computer. The scanner

compresses the data during the scanning process. The scanning software can

uncompress the data in order to create scanned images. JPEG compression works on

grayscale and color scans.

To enable JPEG compression in an HP Smart Document Scan Software profile, follow

these steps:

1. Open the HP Smart Document Scan Software.

2. Select a scan profile, and then click Edit.

3. Turn on compression:

▲ On the Scan tab of the Profile Settings dialog box, select the Use scanner

compression (for optimal speed) check box.

4. Set how much compression should be performed:

a. On the Scan tab of the Profile Settings dialog box, click Advanced Settings.

b. On the More tab of the Properties dialog box, move the Scanner JPEG

Compression to the value that you want.

NOTE: Use the ISIS or TWAIN user interface to control compression in third-party

software.

Useful scanner features

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Filter out color from a document (color dropout)

Available color dropout options depend upon your scanner.

•

HP Scanjet 7000: You can filter out a color channel (red, green, or blue) or up to

three individual colors. For specific colors, the sensitivity setting controls how closely

a scanned color must approximate the specified color.

•

HP Scanjet 5000: You can filter out a color channel (red, green, or blue).

Removing colors from the scan might reduce the scan file size and improve optical

character recognition (OCR) results.

To select colors to eliminate from a scan in an HP Smart Document Scan Software profile,

follow these steps:

1. Open the HP Smart Document Scan Software.

2. Select a scan profile, and then click Edit.

3. On the Scan tab of the Profile Settings dialog box, click Advanced Settings.

4. On the Color Dropout tab of the Properties dialog box, specify the color dropout

settings.

Only the color dropout options available for your scanner are selectable.

For information about the color dropout settings, see the online help for the scanning

software that you are using.

NOTE: The color channel filter only applies to grayscale scans and to black and

white scans. Specific color filters apply to all color modes.

NOTE: Use the ISIS or TWAIN user interface to filter out color in third-party scanning

software.

Hardware Misfeed (Multipick) Detection

NOTE: Hardware (Misfeed) Multipick Detection is only available on the HP Scanjet

7000. The HP Scanjet 5000 supports Software Multipick Detection.

The Misfeed (Multipick) Detection feature stops the scan or copy process if it senses that

multiple pages are fed into the scanner at one time.

•

HP Scanjet 7000: This feature is enabled by default.

HP Scanjet 5000: Software Multipick Detect is disabled by default.

You might want to disable the Misfeed (Multipick) Detection feature if you are scanning

multipart forms (a use that HP does not recommend).

To change the Misfeed (Multipick) Detection setting in an HP Smart Document Scan

Software profile, follow these steps:

1. Open the HP Smart Document Scan Software.

2. Select a scan profile, and then click Edit.

Hardware Misfeed (Multipick) Detection

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Chapter 3

3. On the Scan tab of the Profile Settings dialog box, click Advanced Settings.

4. On the More tab of the Properties dialog box:

•

Clear the Enable check box (located under the Misfeed (Multipick) Detection

heading) to disable this feature.

•

Select the Enable check box to enable this feature.

Useful scanner features

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4 Care and maintenance

This section presents information about how to care for and maintain the scanner.

•

HP Scanner Tools Utility Maintenance tab

Order maintenance and scanning supplies

Clean the scanner glass

Basic troubleshooting tips

Replace the rollers

Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care

necessary depends upon several factors, including the amount of use and the

environment. You should perform routine cleaning as necessary.

CAUTION: Before placing an item in the document feeder, make sure that the item

does not contain wet glue, correction fluid, or other substances that can be transferred

to the interior of the scanner.

Make sure there are no curls, wrinkles, staples, paper clips, or any other attached

material. Sheets should not be stuck together.

HP Scanner Tools Utility Maintenance tab

The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage,

maintenance history, and settings. You can record scanner maintenance and change the

setting for maintenance alerts.

For detailed information, see the HP Scanner Tools Utility Help. To open the Help, press

the Tools button on the scanner front panel, and then click Help in the dialog box.

Order maintenance and scanning supplies

You can purchase maintenance parts for your scanner.

1. Visit the HP scanner parts Web site at www.hp.com/buy/parts.

2. Select your language, and then click the arrow.

Clean the scanner glass

Both strips of glass in the scanner should be cleaned periodically. The two small strips

of gray reflective material should be lightly dusted if debris is present.

To clean the strips of glass, follow these steps:

1. Press the Power switch to the off position, and then disconnect the USB cable and

power supply from the scanner.

2. Open the scanner hatch.

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Chapter 4

3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass

cleaner.

CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners

that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which

can damage the scanner glass. Avoid isopropyl alcohol because it can leave

streaks on the glass.

Do not spray the glass cleaner directly on the glass. If too much glass cleaner is

applied, the cleaner could leak under the glass and damage the scanner.

4. Dry the glass with a dry, soft, lint-free cloth.

5. With a light touch, dust the two small strips of gray reflective material with a dry, soft,

lint-free cloth.

6. Close the scanner hatch, and then reconnect the USB cable and power supply to the

scanner.

Clean the paper path

If scanned images have streaks or scratches, use the HP paper-path cleaning cloth to

clean the paper path.

NOTE: If you experience repeated document jams, clean the rollers.

To clean the paper path, follow these steps:

1. Open the sealed HP paper-path cleaning cloth container, starting at the notch. Take

care not to tear the cleaning cloth.

2. Remove the cleaning cloth and unfold it.

Care and maintenance

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3. Place the unfolded cloth into the document feeder.

Press the Tools ( ) button to open the Scanner Tools Utility. Click the

Maintenance tab.

5. Click the Clean button to feed the cloth through the scanner.

CAUTION: Wait two minutes for the components to dry before proceeding to the

next step.

6. Place up to five pages of printed paper in the scanner. Scan and view the results.

7. If streaks still appear, repeat steps 3 through 5. The cleaning cloth can be cycled

through the scanner up to five times within 30 minutes. After that, the cloth will dry

out.

If repeated cycling of the cleaning cloth does not remove the streaks from the scanned

images, clean the rollers.

Clean the rollers

As a guideline, clean the rollers after every 5,000 scans. Note that this guideline might

vary based on the type of documents you are scanning and under the following conditions:

•

If cleaning the paper path did not remove the streaks or scratches from the scanned

images.

•

If you experience repeated document jams.

Clean the rollers

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Chapter 4

To clean the rollers, follow these steps:

1. Press the Power switch to the off position, and then disconnect the USB cable and

power supply from the scanner.

2. Open the scanner hatch.

3. Open the roller cover on the inside of the scanner hatch and lift the roller up.

4. Remove any visible lint or dust from the roller and its housing using either compressed

air or a clean lint-free cloth moistened with isopropyl alcohol.

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5. Reinsert the roller into the housing.

6. Open the door on the inside of the scanner, open the roller covers, and then remove

the rollers.

7. Remove any visible lint or dust from the rollers and their housing using either

compressed air or a clean lint-free cloth moistened with isopropyl alcohol.

8. Reinsert the rollers into the housing. Rotate the rollers as you slide them to the left to

match up the notches on the roller axle and axle holder. Close the roller cover door

and then close the door on the inside of the scanner.

Clean the rollers

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Chapter 4

9. Clean the non-removable rollers using either compressed air or a clean lint-free cloth

moistened with isopropyl alcohol.

10. Close the scanner hatch, and then reconnect the USB cable and power supply to the

scanner.

11. Press the Power switch to the on position, and then update the scanner maintenance

history:

Press the Tools ( ) button on the scanner front panel to open on the HP Scanner

Tools Utility.

b. In the Record Cleaning section of the Maintenance tab, click Record

Cleaning.

For more information, see the HP Scanner Tools Utility Help.

Replace the rollers

Replace the rollers under the following conditions:

•

When the Maintenance Recommended dialog box indicates they are due for

maintenance.

•

If you experience repeated document jams and cleaning the rollers did not help.

The roller replacement kit contains rollers and installation instructions. To order the

replacement kit, go to www.hp.com/support.

NOTE: The roller replacement kit is a consumable and is not covered under warranty

or standard service agreements.

To replace the rollers, follow these steps:

1. Press the Power switch to the off position, and then disconnect the USB cable and

power supply from the scanner.

2. Replace the rollers as described in the installation instructions that were included with

the replacement kit.

Care and maintenance

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3. Close the scanner hatch, and then reconnect the USB cable and power supply to the

scanner.

4. Update the scanner maintenance history:

Press the Tools ( ) button on the scanner front panel to open on the HP Scanner

Tools Utility.

b. In the Record Replacement section of the Maintenance tab, click Record

Replacement.

For more information, see the HP Scanner Tools Utility Help.

NOTE: HP recommends that you replace the rollers every 100,000 scans.

The HP Scanner Tools Utility can remind you when service is needed, which depends

on many conditions and might be sooner than this replacement interval.

Replace the rollers

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5 Troubleshooting

This section contains solutions for common problems with the scanner.

•

Scanner error codes

Scanner installation troubleshooting

Scanner initialization or hardware problems

Scanner operation problems

Scanner buttons are not working correctly

Scanner paper path problems

Contact HP Support

For additional troubleshooting, see the Help for the HP scanning program that you are

using.

Scanner error codes

For help responding to an error code, see the appropriate topics below.

Error Code

USB Error

Description

1. Check the USB connection between the scanner and the

computer.

2. Use the Windows Device Manager tool to verify that the

computer recognizes the scanner.

Windows 2000/XP/XP, 64 bit: The Windows Device

Manager tool is available on the Hardware tab of the

Systems tool in the Control Panel.

•

Vista/Vista, 64 bit: If you have the categorized Control

Panel view, select Control Panel, select Hardware and

Sound, and then select Device Manager. If you have the

Classic view, select Control Panel, then select Device

Manager.

•

3. If the computer does not recognize the scanner, uninstall and

then reinstall the scanner software.

4. If the problem persists, see www.hp.com/support.

Paper Jam

A document feeder paper jam has been detected. Open the hatch

and clear the jam.

Hatch Open

The hatch on the document feeder is open or not securely latched.

Please close the hatch by pressing until you hear a click, and then

rescan.

Motor Failure

Lamp Error

Press the Power switch to the off position. Wait 30 seconds, and

then press the Power switch to the on position. If the message is

still displayed, see www.hp.com/support.

Press the Power switch to the off position. Wait 30 seconds, and

then press the Power switch to the on position. If the message is

still displayed, see www.hp.com/support.

Troubleshooting

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(continued)

Error Code

Description

Paper Error

The document feeder cannot pick up the paper or the paper is

jammed. Follow these steps to resolve the error:

1. Remove the paper from the document feeder.

2. Sort through the stack to make sure the sheets are not stuck

together.

3. Make sure the paper meets the size and weight specifications,

as specified in the scanner User Guide.

4. Replace the stack of originals and try again.

Hardware Error

Two conditions could generate this error.

A hardware failure occurred. Press the Power switch to the off

position. Wait 30 seconds, and then press the Power switch to

the on position. If the message is still displayed, see

www.hp.com/support.

•

The scanner requires routine maintenance. View the

maintenance message on your computer screen.

•

Basic troubleshooting tips

Simple issues such as smudges on the scanner glass or loose cables can cause your

scanner to produce fuzzy scans, operate in an unexpected manner, or fail to operate.

Always check the following items when you encounter scanning problems.

•

If scans are fuzzy, check to see if the glass strips inside the document feeder are dirty

or smudged. If so, clean the glass strips.

If you are scanning a document using an OCR shortcut, make sure that the original

document is clear and crisp enough to be scanned.

•

Make sure that the USB and power cables are firmly seated in their respective

connectors on the back of the scanner, and that the power cord is plugged into a

working electrical outlet.

If you have connected the scanner to the computer through a USB hub or through a

USB port on the front of the computer, disconnect the scanner and then reconnect it

to a USB port on the back of the computer.

•

Make sure that the scanner buttons are enabled.

Turn off the scanner, wait 60 seconds, and then turn on the scanner.

Make sure the scanner latch is closed.

Restart the computer.

If you continue to have problems, it is possible that your HP scanning software, firmware,

or associated drivers are out of date or have become corrupted. See www.hp.com/

support to locate software, firmware, and driver updates for your scanner.

See also

•

Reset the scanner

Check that the scanner has power

Check the cables

Basic troubleshooting tips

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Chapter 5

Scanner installation troubleshooting

•

Check the cables

Uninstall and then reinstall the HP Scanjet utilities

Check the cables

Cable type

Action

Power cable

The power cable is connected between the scanner and a power outlet.

Ensure that the power cable is securely connected between the

scanner and a live electrical outlet or surge protector.

•

If the power cable is connected to a surge protector, ensure that the

surge protector is plugged into an outlet and turned on.

Turn off the scanner power switch and turn off the computer. After

60 seconds, turn the scanner back on and then turn on the computer,

in that order.

USB cable

The USB cable is connected between the scanner and the computer.

Use the cable that was included with the scanner. Another USB cable

might not be compatible with the scanner.

•

Ensure that the USB cable is securely connected between the

scanner and the computer.

If the USB cable is connected to a USB port on the front of the

computer, move it to a USB port on the back of the computer.

For additional USB troubleshooting information, see www.hp.com/

support, select your country/region, and then use the search tool to find

USB troubleshooting topics.

Uninstall and then reinstall the HP Scanjet utilities

If checking the scanner cable connections did not solve the problem, the problem might

have occurred because of an incomplete installation. Try uninstalling and then reinstalling

the HP Scanjet utilities.

1. Press the Power switch to the off position, and then disconnect the USB cable and

power cable from the scanner.

2. Use the Add/Remove tool (in Windows Vista, the Programs and Features tool) from

the Control Panel to uninstall the following items:

•

HP Scanjet 7000 Document ISIS/TWAIN or HP Scanjet 5000 Document ISIS/

TWAIN

•

HP Scanjet 7000 Utilities or HP Scanjet 5000 Utilities

3. Restart the computer.

4. Use the HP Scanning Software CD that came with the scanner to reinstall the HP

Scanjet Drivers and Tools.

5. Reconnect the USB cable and power cable to the scanner, and then press the

Power switch to the on position.

Troubleshooting

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Scanner initialization or hardware problems

•

Check the USB connection

Check that the scanner has power

Reset the scanner

Scanner has stopped working correctly

Check the USB connection

Check the physical connection to the scanner.

•

Use the cable that was included with the scanner. Another USB cable might not be

compatible with the scanner.

•

Ensure that the USB cable is securely connected between the scanner and the

computer. The trident icon on the USB cable faces up when the cable is properly

connected to the scanner.

If the problem persists after verifying the above items, try the following:

1. Do one of the following tasks depending on how the scanner is connected to the

computer:

•

If the USB cable is connected to a USB hub or a docking station for a laptop,

disconnect the USB cable from the USB hub or the docking station, and then

connect the USB cable to a USB port on the back of the computer.

•

If the USB cable is directly connected to the computer, plug it into a different USB

port on the back of the computer.

Remove all other USB devices from the computer except for the keyboard and

the mouse.

2. Press the Power switch to the off position, wait 30 seconds, and then press the

Power switch to the on position.

3. Restart the computer.

4. After the computer has restarted, try using the scanner.

•

If the scanner works, reconnect any additional USB devices one at a time; try the

scanner after connecting each additional device. Disconnect any USB devices

that prevent the scanner from working.

•

If the scanner does not work, uninstall and then reinstall the HP Scanjet drivers

and utilities.

Check that the scanner has power

The power cable is connected between the scanner and a power outlet.

•

Ensure that the power cable is securely connected between the scanner and a live

electrical outlet.

•

If the power cable is connected to a surge protector, ensure that the surge protector

is plugged into an outlet and turned on.

Scanner initialization or hardware problems

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Chapter 5

If the problem persists after verifying the above items, follow these steps:

1. Press the Power switch to the off position, and then disconnect the power cable from

the scanner.

2. Wait 30 seconds.

3. Reconnect the power cable to the scanner, then press the Power switch to the on

position.

See also

Check the cables

Reset the scanner

If you receive an error message similar to Scanner initialization failed or Scanner not

found when trying to use the scanner, you should reset the scanner.

To reset the scanner, follow these steps:

1. Close the HP Smart Document Scan Software and HP Scanner Tools Utility, if they

are open.

2. Disconnect the USB cable that connects the scanner to the computer.

3. Turn the computer off, wait 60 seconds, and then turn on the computer.

4. Reconnect the USB cable to a USB port on the back of the computer.

•

Make sure that the USB cable is connected to the back of the scanner correctly.

The trident icon on the USB cable faces up when the cable is properly connected

to the scanner.

•

Try connecting the USB cable to a different USB port on the back of the computer.

Scanner has stopped working correctly

If the scanner stops scanning, follow these steps. After each step, start a scan to see if

the scanner is working. If the problem persists, proceed with the next step.

1. A cable might be loose. Ensure that both the USB cable and power supply are properly

connected.

Use the cable that was included with the scanner. Another USB cable might not be

compatible with the scanner.

2. Ensure that the scanner is receiving power.

a. Check that the green LED on the power supply case is on.

b. If the green LED is not on, ensure that power is available to the power outlet or

surge protector that the power supply is plugged into.

c. If power is available to the power outlet or surge protector but the green LED is

still not on, the power supply might be defective. Contact www.hp.com/support

for assistance.

3. Unplug the power cable from the power source, wait 60 seconds, and then plug it

back in.

4. Restart your computer.

Troubleshooting

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5. Use the Add/Remove tool (in Windows Vista, the Programs and Features tool) from

the Control Panel to uninstall the following applications:

•

HP Scanjet 7000 Document ISIS/TWAIN or HP Scanjet 5000 Document ISIS/

TWAIN

•

HP Scanjet 7000 Utilities or HP Scanjet 5000 Utilities

6. Reinstall using the HP Scanning Software CD that came with your scanner.

7. Reconnect the USB cable and power cable to the scanner, and then press the

Power switch to the on position.

Scanner operation problems

•

Scanner will not turn on

Scanner lamp stays on

Scanner does not scan right away

Scanner scans only one side of a two-sided page

Scanned pages are missing at the scan destination

Scanned image is fuzzy

Scanned pages are out of order at the scan destination

Optimize scanning and task speeds

The scan is completely black or completely white

Scanned images are not straight

Vertical white stripes appear on the printed page

Scan files are too large

Scanner will not turn on

If the scanner will not turn on when you press the front panel scanner buttons, check the

following:

•

The scanner may be turned off. Be sure the Power switch located on the back of the

scanner is in the on position.

The scanner may have been unplugged. Check to see that the power supply has not

become disconnected from the scanner or unplugged from the power source.

The power supply might not be working.

◦

Check that the green LED on the power supply case is on.

If the green LED is not on, ensure that power is available to the power outlet or

surge protector that the power supply is plugged into.

◦

If power is available to the power outlet or surge protector but the green LED is

still not on, the power supply might be defective. Contact www.hp.com/support

for assistance.

Scanner lamp stays on

The scanner lamp should time out and turn off automatically after a period of inactivity

(about 15 minutes).

If the scanner lamp remains on after a long period of inactivity, turn off the scanner, wait

30 seconds, and then turn the scanner back on.

Scanner operation problems

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Chapter 5

NOTE: The scanner lamp does not turn off when paper is in the document feeder,

when in Instant Lamp On mode, and when Energy Savings is turned off.

Scanner does not scan right away

Make sure the scanner hatch is closed, and that the power switch on the back of the

scanner is in the on position.

If the scanner has not been used for awhile, the scanner lamp might need to go through

a warm-up period before scanning can begin. If the scanner lamp needs to warm up, it

takes a moment after starting the software or pressing a scanner button for scanning to

begin.

You can enable Instant Lamp On mode in the HP Scanner Tools Utility.

Scanner scans only one side of a two-sided page

•

When scanning using the scanner buttons, press the Scan Duplex ( ) button.

When using a scan profile for a third-party application, verify that the application

supports duplex scanning.

Scanned pages are missing at the scan destination

When scanning, pages that stick together are scanned as one item. The hidden pages

are not scanned.

HP Scanjet 7000 only: The Misfeed (Multipick) Detection stops the scan if multiple pages

are fed into the scanner at one time. To enable the Misfeed (Multipick) Detection feature

in an HP Smart Document Scan Software profile, follow these steps:

1. Open the HP Smart Document Scan Software.

2. Select a scan profile, and then click Edit.

3. On the Scan tab of the Profile Settings dialog box, click Advanced Settings.

4. On the More tab of the Properties dialog box, select the Enable check box.

See also

Reduce file size with hardware compression

Scanned image is fuzzy

Verify that the document original is not fuzzy.

HP Scanjet 7000 only: Use the Kofax Virtual ReScan Software which shipped with your

scanner to process the scanned data. Such software cleans up the image and

compresses the data.

Check for any obstructions in the scanner paper path and make sure the paper width

guides are positioned appropriately. Try another scan.

Clean the glass strips inside the document feeder.

Check the JPEG compression setting. If scanner compression is high, scanned data

might be lost by the compression.

Troubleshooting

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See also

•

Clean the scanner glass

Scanned pages are out of order at the scan destination

Verify that the page order of the original document is correct before inserting into the

document feeder.

Make sure that there are no staples, paper clips, or any other attached material (such as

adhesive notes) that may cause the pages to feed incorrectly.

Verify that pages are not stuck together.

Place the first page of a multiple page document toward the back of the document feeder.

Optimize scanning and task speeds

Several settings influence the total time for a scanning job. When you want to optimize

scanning performance, consider the following information.

•

To optimize performance, make sure your computer meets the recommended system

requirements. To view minimum and recommended system requirements, see

www.hp.com, select your country/region, search on your scanner model, and then

search on datasheet.

•

In the scanning software, choose the layout setting that matches the orientation of

the originals in the document feeder.

To optimize data transfer from the scanner to the scanning software on the computer,

enable scanner hardware (JPEG) compression. Typically, the use of scanner

compression reduces the time to complete all color scans and grayscale scans with

resolution above 300 dpi. Scanner compression affects the rate of data transfer only

and can be used with all output formats.

•

If you are scanning to edit text, the optical character recognition (OCR) software

requires more processing time than for non-OCR scans, which is normal. Wait for the

item to scan.

NOTE: For the best OCR results, scanner compression should be set to the

minimum compression level or disabled.

Scanning at a higher resolution than necessary increases scanning time and creates

a larger file with no additional benefit. If you are scanning at a high resolution, set the

resolution to a lower level to increase scanning speed.

See also

•

Reduce file size with hardware compression

Scan files are too large

The scan is completely black or completely white

The item might not be placed correctly in the document feeder. Make sure that the item

you are trying to scan is placed face down.

Scanner operation problems

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Chapter 5

Scanned images are not straight

Verify that the document feeder guides are centered on the scanner and set to an

appropriate width for the original being scanned. Make sure the paper guides touch the

edges of the original.

Vertical white stripes appear on the printed page

The destination printer might be out of toner or ink. Scan a different original to the same

printer to see if the issue lies with the printer.

If the second scan has the same problem, try scanning to a different printer.

See also

Clean the scanner glass

Scan files are too large

If the saved scan files are very large, try the following:

•

Verify the scan resolution setting:

◦

200 dpi is sufficient for storing documents as images.

For most fonts, 300 dpi is sufficient for using optical character recognition (OCR)

to create editable text.

◦

For Asian fonts and small fonts, 400 dpi is the recommended resolution.

Scanning at a higher resolution than necessary creates a larger file with no additional

benefit.

•

Color scans create larger files than do black and white scans.

If you are scanning a large number of pages at one time, consider scanning fewer

pages at a time to create more, smaller files.

•

HP Scanjet 7000 only: Use the Kofax Virtual ReScan Software which shipped with

your scanner to process the scanned data. Such software cleans up the image and

compresses the data, which can result in a smaller file.

Scanner buttons are not working correctly

After each step, press a button to see if it is working correctly. If the problem persists,

proceed with the next step.

1. A cable might be loose. Ensure that the USB cable and the power supply are securely

connected.

2. The HP Scanner Tools Utility might have been used to disable the buttons. If so, use

the HP Scanner Tools Utility to re-enable the buttons.

3. Turn off the scanner, wait 30 seconds, and then turn the scanner back on.

Troubleshooting

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4. Restart your computer.

5. If the problem persists, the buttons might be disabled outside of the HP Scanner Tools

Utility. Try the following procedure:

a. Open Control Panel, select Scanners and Cameras, and then select your

scanner model from the list.

b. Display the scanner properties:

•

Windows 2000: Click Properties.

Windows XP and Vista: Right-click your scanner model, and then click

Properties.

c. Examine the buttons setting for your scanner:

•

Windows 2000: Ensure that the Disable Device Events option is not

selected.

•

Windows XP and Vista: Ensure the Take No Action option is not selected.

See also

HP Scanner Tools Utility

Scanner paper path problems

•

Paper jamming, skewing, misfeeds, or multiple-page feeds

Scanning fragile originals

Paper does not feed from the scanner

Originals are curling up in the scanner output tray.

The bottom of the scanned image is cut off

The scanned images have streaks or scratches

An item loaded in the scanner jams repeatedly

Clear jams from the scanner paper path

Paper jamming, skewing, misfeeds, or multiple-page feeds

•

Check that all rollers are in place and that the roller doors and scanner hatch are

closed.

If the pages look skewed as they feed into the scanner paper path, check the resulting

scanned images in the software to ensure that they are not skewed.

The pages might not be placed correctly. Straighten the pages and adjust the paper

guides to center the stack.

The paper guides must be touching the sides of the paper stack to work properly.

Please ensure that the paper stack is straight and the guides are against the paper

stack.

•

The document feeder or output tray might contain more than the maximum number

of pages. Load fewer pages in the document feeder, and remove pages from the

output tray.

Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean

the rollers. If misfeeds still occur, replace the rollers.

Scanner paper path problems

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Chapter 5

See also

•

Hardware Misfeed (Multipick) Detection

Replace the rollers

Scanning fragile originals

To safely scan fragile originals (photographs or documents on wrinkled or very lightweight

paper) place originals in a clear, heavyweight document sleeve that is no more than 216

mm (8.5 in) wide before inserting into the document feeder.

TIP: If you do not have an appropriately-sized document sleeve, consider using a

sheet protector intended for use in a ring binder. Trim the ring-side edge so the sleeve

is no more than 216 mm (8.5 in) wide.

Paper does not feed from the scanner

Re-load the pages into the document feeder, ensuring that they make contact with the

rollers.

The scanner hatch might not be securely latched. Open the scanner hatch and then close

it by pressing firmly.

A problem with the scanner hardware might exist. Follow this procedure to test the

scanner:

1. Ensure that the power supply is securely connected between the scanner and a live

electrical outlet or surge protector. Check that the green LED on the power supply

case is on to verify that the power supply is functional.

2. If the power supply is connected to a surge protector, ensure that the surge protector

is plugged into an outlet and turned on.

3. Disconnect the power supply from the scanner and turn off the computer. After 60

seconds, reconnect the power supply to the scanner and then turn on the computer,

in that order.

4. Try to rescan.

See also

•

Scan extra long documents

Replace the rollers

Originals are curling up in the scanner output tray.

Under dry conditions, lightweight originals such as those printed on carbonless copy

paper may curl in the output tray. To minimize curl, flatten curled edges on the originals

before placing them in the document feeder. If you cannot flatten curled edges, make

sure the curled edges are facing down when you place the originals in the document

feeder.

Troubleshooting

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The bottom of the scanned image is cut off

By default, the scanning software can scan media that is up to 356 mm (14 in) long. For

longer pages, the end of the document is not included in the scanned image.

Verify that you have specified an appropriate page size in the scanning software.

See also

The scanned images have streaks or scratches

After each step, try another scan to see if the streaks or scratches are still apparent. If

so, then try the next step. For information on cleaning the scanner, see the Care and

maintenance section.

•

Check that the originals are clean and unwrinkled.

Use a cleaning cloth in the scanner paper path.

Clean the glass strips inside the document feeder.

Clean the rollers manually.

See also

Care and maintenance

An item loaded in the scanner jams repeatedly

•

The item might not meet the guidelines for acceptable originals.

The item might have something on it, such as staples or self-adhesive notes on the

original that must be removed.

•

Make sure the paper guides touch the edges of the original.

See also

Load originals

Scanner paper path problems

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Chapter 5

Clear jams from the scanner paper path

To clear a paper jam:

1. Open the scanner hatch.

2. Remove the originals or any obstructions from the paper path.

3. Remove any debris (paper, staples, clips, etc.) that you see in the paper path.

4. Close the scanner hatch until it snaps into place.

5. Reload the unscanned originals in the document feeder.

6. Resume scanning.

See also