HP Hewlett Packard Scanner 2400 User Manual

hp  
scanjet  
2400, 3670,  
3690, 3970  
digital flatbed  
scanners  
user‘s manual  
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hp scanjet 2400, 3670, 3690, and 3970  
digital flatbed scanners  
user’s manual  
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copyright information  
© Copyright Hewlett-Packard Company 2003  
All rights reserved. Reproduction, adaptation, or translation without prior written  
permission is prohibited, except as allowed under copyright laws.  
This product incorporates Adobe’s PDF technology, which contains an implementation of  
Lempel-Ziv-Welch (LZW) data compression licensed under U.S. Patent 4,558,302.  
trademark credits  
Adobe and the Acrobat logo are registered trademarks or trademarks of Adobe  
Systems Incorporated in the United States and other countries and regions.  
Energy Star is a U.S. registered service mark of the United States Environmental Protection  
Agency.  
Microsoft and Windows are registered trademarks of Microsoft Corporation.  
All other product names mentioned herein may be trademarks of their respective  
companies.  
document warranty  
The information contained in this document is subject to change without notice.  
Hewlett-Packard makes no warranty of any kind with respect to this information.  
HEWLETT-PACKARD SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF  
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  
Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or  
other damage alleged in connection with the furnishing or use of this information.  
The TWAIN Toolkit is distributed as is. The developers and distributors of the TWAIN  
Toolkit expressly disclaim all implied, express or statutory warranties including, without  
limitation, the implied warranties of merchantability, noninfringement of third party rights  
and fitness for a particular purpose. Neither the developers nor the distributors shall be  
liable for damages, whether direct, indirect, special, incidental, or consequential, as a  
result of the reproduction, modification, distribution, or other use of the TWAIN Toolkit.  
NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL  
COMPUTER SOFTWARE: Use, duplication, or disclosure by the Government is subject to  
restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data Clause at  
DFARS 52.227-7013.  
Material scanned by this product may be protected by governmental laws and other  
regulations, such as copyright laws. The customer is solely responsible for complying with  
all such laws and regulations.  
product restricted material  
This HP product contains the following materials that might require special handling at  
end-of-life:  
mercury in the scanner fluorescent lamp and transparent materials adapter (< 5 mg)  
lead in solder  
For recycling information, contact www.hp.com/go/recycle, your local authorities, or the  
Electronic Industries Alliance at www.eiae.org.  
For information about HP’s environmental stewardship program, see environmental  
stewardship program on page 18. For product warranty information see hewlett-packard  
limited warranty statement on page 17.  
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contents  
front panel overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
upgraded warranty options . . . . . . . . . . . . . . . . . . . . . . . . . 24  
appendix a – product specifications and options . . . . . . . . . . 25  
scanner specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
transparent materials adapter (TMA) specifications . . . . . . . . . 26  
environmental specifications for the scanner and TMA . . . . . . . 26  
iii  
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where do I find…?  
1
3970 scanners for a computer using a Microsoft® Windows® operating system.  
You can find information about using the scanner with Apple® Macintosh®  
systems in the following locations:  
Setup Poster  
scanner installation or setup problems on page 9  
HP Photo & Imaging software help  
where do I find information about…?  
Use the following table to locate the information you need about using the  
scanner, transparent materials adapter (TMA), software, troubleshooting, and  
more.  
Subject  
Location  
• Setup Poster  
Installation  
• HP Photo & Imaging Software Help, see HP Scanjet  
Scanner Help, then Install the Scanner  
• This manual, see front panel overview on page 3  
Overview of the  
scanner  
(also in the HP Scanjet Scanner Help)  
• HP Photo & Imaging Software Help, see HP Scanjet  
Scanner Help, then Product Introduction  
(TMA) on page 13  
Using the scanner  
Troubleshooting  
• HP Photo & Imaging Software Help, see How to  
Use the Software  
• This manual, see scanner installation or setup  
problems on page 9, scanner initialization  
problems on page 10, and frequently asked  
questions on page 11  
• HP Photo & Imaging Software Help, see HP Scanjet  
Scanner Help, then Troubleshooting  
• HP Photo & Imaging Software Help, see  
Troubleshooting  
• HP Photo & Imaging Software Help, see HP Scanjet  
Scanner Help, then Troubleshooting, then Uninstall  
the Software  
Uninstalling software  
1
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where do I find…?  
Subject  
Location  
• This manual, see care and maintenance on page 9  
• This manual, see warranty on page 17  
Maintenance and  
warranty  
• This manual, see upgraded warranty options on  
page 24 (also in HP Scanjet Scanner Help)  
Product registration,  
updates, newsletters  
• This manual, see product support on page 20 (also  
Support details,  
phone numbers,  
e-mail  
in the HP Scanjet Scanner Help)  
where do I find documentation?  
Use the following table to locate documentation that is provided with your  
scanner.  
Document  
Location  
Setup Poster  
Inside your scanner box, a single fold-out page that  
provides installation and setup instructions.  
User’s Manual  
The User's Manual is available in PDF format from a  
Help menu in the scanning software and on the  
HP Photo & Imaging software CD.  
You may also have received a printed manual.  
HP Photo & Imaging View the electronic help, which contains information  
Software Help  
about using the software and scanner, in one of these  
ways:  
• From the Start menu, point to Programs or All  
Programs, point to Hewlett-Packard, point to the  
name of your scanner or to Scanners, and click  
HP Photo & Imaging Software Help.  
• Start HP Director, select your scanner, then click  
Help.  
• In the HP Photo & Imaging software, click Help, then  
click HP Photo & Imaging Help.  
HP Scanjet 2400,  
3670, 3690, and  
Open HP Photo & Imaging Help (see above), then click  
HP Scanjet 2400, 3670, 3690, and 3970 Scanner  
3970 Scanner Help Help.  
(also referred to as  
HP Scanjet Scanner  
Help)  
Documentation for  
See the documentation for additional software that  
additional software came with your scanner.  
user’s manual  
2
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how to use the scanner  
2
This section presents an overview of the scanner front panel and the transparent  
materials adapter (TMA), and also contains information about how to use and  
care for the scanner.  
front panel overview  
Feature  
Description  
SCAN button  
Scans the picture or document so you can  
preview or change the scanned image.  
COPY button  
Scans the item and sends it to the default printer  
to make copies.  
HP INSTANT SHARE button Scans the item and allows you to send it in e-mail,  
create an album on the HP Photo website, or  
order high-quality prints. (Not all services are  
available in all locations.)  
(HP Scanjet 3670, 3690,  
and 3970 scanners only)  
MEMORIES DISC CREATOR Scans the item to the Memories Disc Creator  
button (HP Scanjet 3970  
scanner only)  
software, where you can create a photo show on  
a CD, along with background music and titles.  
transparent materials adapter (TMA) overview  
The TMA scans slides or negatives to the HP Scanning software, where you can  
preview or change the scanned image.  
Scanner model  
Transparent materials adapter  
HP Scanjet 2400 scanner  
HP Scanjet 3670 scanner  
HP Scanjet 3690 scanner  
HP Scanjet 3970 scanner  
None  
Scans one 35 mm slide or two frames from a  
35 mm negative strip  
3
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how to use the scanner  
scanning overview  
You can start scanning in one of three ways:  
from the front panel buttons  
from the HP Director  
from other applications  
Note: The HP Scanning software can prompt you to scan additional items.  
This allows you to scan multiple items and send them to the final destination  
all at one time.  
For Macintosh users, see where do I find…? on page 1 for information about  
scanning procedures.  
scan from the front panel buttons  
The front panel buttons on the scanner provide shortcuts to often-used scanning  
functions, such as scanning documents and pictures. Descriptions for using all the  
front panel buttons are located in this chapter of the manual and the next  
chapter.  
scan from the hp director  
Double-click the HP Director icon (  
) on the desktop to start the HP Photo &  
Imaging software. The HP Director window appears. From this window you can  
scan, view, or print images, get help, and more.  
If the HP Director icon is not on the desktop, on the Start menu, point to Programs  
or All Programs, point to Hewlett-Packard, point to the name of your scanner or  
to Scanners, and then click HP Photo & Imaging Director.  
scan from other applications  
You can bring an image directly into an open file in one of your applications if  
the application is TWAIN-compliant. Generally, the application is compliant if it  
has an option such as Acquire, Scan, or Import New Object. If you are unsure  
whether the application is compliant or what the option is, see the  
documentation for that application.  
scanning with high resolutions  
An important consideration when scanning images is what resolution to use.  
Should you scan at the highest possible resolution available? Should you always  
scan at the same resolution as your printer? The answers to these questions  
depend on a variety of factors, including what type of computer you have and  
how you will use the scanned image.  
Note: High resolution is usually only necessary when attempting to increase  
the size of very small images (for instance, scanning a stamp-sized image,  
or scanning 35 mm negatives or color slides and enlarging them to A4  
size). In most cases, optimal scanning can be achieved by adjusting the  
resolution of the scan to a resolution appropriate for the intended use of the  
image.  
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4
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chapter 2  
Scanning at a resolution higher than necessary only increases your file size,  
slows down printing, and in some cases makes the image impossible to print on  
a particular printer.  
For more information, open HP Director, select your scanner in the Select Device  
list, click Help, and in the HP Photo & Imaging software help, see the hp scanjet  
scanner help section.  
scan pictures and documents  
Use the SCAN button (  
) to scan pictures and documents.  
Note: You can also use the SCAN button to scan slides or negatives from  
the TMA. For more information, see scan from the transparent materials  
adapter (TMA) on page 13.  
1
Place the original face down on the scanner glass as indicated by the  
reference marks on the scanner, and close the lid.  
2
3
Press the SCAN button (  
).  
Picture if you are scanning a printed photograph, graphic, slide, or  
negatives.  
Document if you are scanning text, both text and graphics, or any text  
that you want to edit later. (For more information on scanning  
documents or text, see how do I resolve issues with scanning  
documents or text? on page 12.)  
4
5
6
Select a destination.  
Click Scan.  
If you are prompted to select what you are scanning, select Original from  
Glass, then click Scan.  
7
In the preview that appears, select the final scan area (the area inside the  
dotted lines) in the preview image.  
8
9
Make adjustments to the preview image if needed.  
Click Accept.  
10 A dialog box appears, asking if you want to scan another image. If you  
have more originals to scan, click Yes.  
Place another original on the glass and close the lid. In the preview  
window, click New Scan, make adjustments, and then click Accept.  
OR  
Select another image within the preview window, make adjustments,  
and then click Accept.  
11 When you have finished scanning your items, click No when you receive  
the prompt for another scan.  
The final scan area is scanned and appears in the specified destination in  
Step 4.  
5
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how to use the scanner  
print copies  
Use the COPY button (  
to make copies.  
) to scan an original and send it directly to a printer  
1
Place the original face down on the scanner glass as indicated by the  
reference marks on the scanner, and close the lid.  
2
Press the COPY button (  
) on the scanner.  
A message appears that shows the copy progress.  
3
If you want to increase the number of copies, lighten or darken the copies,  
reduce or enlarge them, or change printer settings, click Cancel in the  
Copy in Progress dialog box. You can then make changes to settings in the  
HP Copying software.  
You can also make copies from the HP Copying software in HP Director. For  
more information, see the HP Photo & Imaging software help.  
share a scanned item with friends and family using  
HP Instant Share  
Use the HP INSTANT SHARE button (  
) on the front panel of your HP Scanjet  
3670, 3690, or 3970 scanner to share your scanned items. Share items by  
sending them in e-mail without having to attach multiple photos, creating an  
album on the HP Photo website, or by ordering high-quality prints. (Not all  
services are available in all locations.)  
If you have an HP Scanjet 2400 scanner, you can access HP Instant Share using  
the software. For more information, see the HP Photo & Imaging software help.  
Note: Macintosh users, for information about how the HP Instant Share  
button on your HP Scanjet scanner works, see the HP Photo & Imaging  
software help, and see the help section for your scanner.  
You must have an Internet connection to use HP Instant Share.  
1
Place your original face down on the scanner glass as indicated by the  
reference marks on the scanner, and close the lid.  
2
3
Press the HP INSTANT SHARE button (  
).  
If you are prompted to select what you are scanning, select Original from  
Glass, then click Scan.  
A preview image of the scanned original appears.  
4
5
6
Select the final scan area (the area inside the dotted lines) in the preview  
image.  
Make adjustments to the preview image if needed. For more information,  
see the HP Photo & Imaging software help.  
Click Accept.  
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7
8
A dialog box appears, asking if you want to scan another image. If you  
have more originals to scan, click Yes.  
Place another original on the glass and close the lid. In the preview  
window, click New Scan, make adjustments, and then click Accept.  
OR  
Select another image within the preview window, make adjustments,  
and then click Accept.  
Follow the instructions on the screen to share your scanned item.  
Note: You can also use the HP INSTANT SHARE button to scan slides or  
negatives from the TMA. For more information, see scan from the  
transparent materials adapter (TMA) on page 13.  
create a photo show and save it on CD  
Use the MEMORIES DISC CREATOR button (  
) on the front panel of your  
HP Scanjet 3970 scanner to create personalized photo shows with music and  
titles. Then you can watch the photo show on your television using a compatible  
digital versatile disc (DVD) or video compact disc (VCD) player. You can also  
make photo reprints from the CD. (You must have an Intel® Pentium II processor  
or above, 700MB of free disk space, a read/write CD-ROM drive and writable  
CDs to use Memories Disc Creator.)  
If you have an HP Scanjet 2400, 3670, or 3690 scanner, you can create a  
memories disc using the software. For more information, see the HP Photo &  
Imaging software help.  
1
Place the original face down on the scanner glass as indicated by the  
reference marks on the scanner, and close the lid.  
2
3
Press the MEMORIES DISC CREATOR button (  
) on the scanner.  
If you are prompted to select what you are scanning, select Original from  
Glass, then click Scan.  
A preview image of the scanned original appears.  
4
Select the final scan area (the area inside the dotted lines) in the preview  
image.  
5
6
7
Make adjustments to the preview image if needed.  
Click Accept.  
A dialog box appears, asking if you want to scan another image. If you  
have more originals to scan, click Yes.  
Place another original on the glass and close the lid. In the preview  
window, click New Scan, make adjustments, and then click Accept.  
OR  
Select another image within the preview window, make adjustments,  
and then click Accept.  
8
Follow the instructions on the screen.  
Note: You can also use the MEMORIES DISC CREATOR button to scan slides  
or negatives from the TMA. For more information, see scan from the  
transparent materials adapter (TMA) on page 13.  
7
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how to use the scanner  
change settings  
You can customize some features of the HP Scanjet scanner, including the front  
panel button settings, previewing of images, and other preferences. If you have  
an HP Scanjet 3970 scanner, you can choose whether scanning takes place  
immediately or waits for the warm-up cycle to complete.  
change settings from the hp director  
When you use the scanner buttons or the HP Director, the scanner uses settings  
optimized for the scanned original type, such as a photograph. The Settings  
menu in the HP Director provides a means of changing all scanning settings. It  
includes button settings, scanning preferences, and other settings that you can  
change. To change settings start the HP Director, and click Settings.  
turn preview image on or off  
You can change whether a preview image appears or does not appear. For more  
information, see the HP Photo & Imaging software help.  
enable instant scanning  
If you have an HP Scanjet 3970 scanner, use the instant scanning feature to set  
the scanner to begin scanning immediately, without waiting for the lamp to warm  
up.  
1
2
Open the HP Director, click Settings, and click Scan Preferences.  
Click the Quality vs. Speed tab.  
To eliminate the lamp warm-up time and enable instant scanning, select  
the Instant Lamp Warm-up check box.  
To reduce power consumption, clear the Instant Lamp Warm-up check  
box.  
select picture or document  
When the software prompts you for an original type, you have two choices:  
Picture or Document. The scanner optimizes settings based on your choice. Use  
the following guidelines to determine the best original type for your needs.  
If your original consists of  
Select this original type  
A printed photograph, graphic, slide, or negatives, Picture  
or objects, such as framed photos, artwork, or fabric  
Note: Avoid placing items with sharp edges in  
the scanner. Doing so can damage the scanner.  
Before placing an item on the scanner glass,  
make sure the item is free of wet glue, correction  
fluid, or other substances that can be  
transferred to the glass.  
Text, both text and graphics, or any text that you  
want to edit later  
Document  
To change the original types, see change settings on page 8.  
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chapter 2  
care and maintenance  
Occasional cleaning of your scanner helps ensure optimal performance. The  
amount of care necessary depends upon several factors, including the amount  
of use and the environment. You should perform routine cleaning as necessary.  
Routine cleaning should include cleaning the scanner glass and the TMA.  
clean the scanner glass  
Disconnect the power cable from the scanner.  
1
2
3
Open the scanner lid.  
Clean the glass using a soft, lint-free cloth sprayed with a mild glass  
cleaner.  
Caution! Use only glass cleaner. Avoid abrasives, acetone,  
benzene, and carbon tetrachloride, all of which can damage the  
scanner glass. Avoid isopropyl alcohol because it can leave  
streaks on the glass.  
Do not spray the glass cleaner directly on the glass. If too much  
glass cleaner is applied, the cleaner could run to the edges and  
damage the scanner.  
4
5
Dry the scanner glass using a dry, soft, lint-free cloth.  
When finished, reconnect the power cable to the scanner.  
For instructions on cleaning the underside of the scanner glass, go to  
www.hp.com/support, select your country or region, navigate to the support  
page for your scanner, then click the link to view information about cleaning the  
underside of the glass.  
clean the TMA  
If you have an HP Scanjet 3670, 3690, or 3970 scanner, clean the TMA using  
a dry, soft, lint-free cloth. If necessary, lightly spray the cloth with glass cleaner  
and wipe the TMA.  
scanner installation or setup problems  
check your computer  
Ensure that your computer meets the minimum system requirements that are  
listed on the scanner box.  
If you do not have enough hard-disk space, remove unnecessary files or  
install the software on a different disk drive.  
use a valid folder  
On a Microsoft Windows computer, if you receive a message, such as  
“Destination Directory Is Invalid” or “Program Folder Is Invalid,” during  
installation, you may not have read/write permissions to that folder.  
9
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how to use the scanner  
check the cables  
Cable type Action  
• Ensure that the power cable is securely connected between the  
scanner and a live electrical outlet or surge protector.  
Power  
cable  
• If the power cable is connected to a surge protector, ensure that  
the surge protector is plugged into an outlet and turned on.  
• Disconnect the power cable from the scanner and turn off the  
computer. After 30 seconds, reconnect the power cable to the  
scanner and then turn on the computer, in that order.  
• Make sure you use the USB cable that was included with the  
scanner. Another USB cable might not be compatible with the  
scanner.  
USB cable  
• Ensure that the USB cable is securely connected between the  
scanner and the computer.  
For additional USB troubleshooting information, see www.hp.com/  
support, select your country/region, and then use the search tool  
to find USB troubleshooting topics.  
Note: On a Macintosh computer, use the Apple System Profiler to ensure  
that the scanner is connected to the computer correctly.  
scanner initialization problems  
reset the scanner  
If you receive an error message similar to “Scanner initialization failed” or  
“Scanner not found” when trying to use the scanner:  
1
Close the error message dialog box and close the application that was  
open when you received the error message.  
2
Disconnect the USB cable from the scanner and then reconnect it. (Try to  
do a scan to see if the scanner is working now. If not, proceed with the  
next step.)  
3
4
5
6
7
8
Shut down your computer and turn it off.  
Unplug the scanner from the power source.  
Disconnect the USB cable from the scanner and the computer.  
Reconnect the power cable to an electrical outlet or surge protector.  
Check the USB cable for any visible, external damage.  
Firmly reconnect the USB cable directly to the scanner. Remove any USB  
hub, if present.  
9
Firmly reconnect the USB cable to the computer using another USB port, if  
possible. The cable must be inserted completely into the computer’s USB  
port.  
Note: It is important that the scanner and computer be turned off for at least  
60 seconds before being restarted.  
10 Restart the computer.  
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chapter 2  
run the repair utility  
If the scanner still fails to initialize, run the Repair utility (Windows computers  
only). For more information, open HP Director, select your scanner in the Select  
Device list, and click Help. Then in the HP Photo & Imaging software help, open  
the hp scanjet scanner help section, open the troubleshooting section and see  
scanner has stopped working properly.  
frequently asked questions  
how do I test my scanner hardware if I think there may be a problem?  
1
2
3
Disconnect the USB cable and power cable from the scanner.  
Ensure that the scanner power cable is still connected to the power source.  
Press SCAN (  
) and COPY (  
reconnecting the power cable to the scanner.  
The carriage in the scanner should move forward and backward, and the  
lamp should turn on.  
4
To end the test, disconnect the power cable.  
If the scanner lamp does not turn on or the carriage does not move, a problem  
exists with the scanner hardware. See product support on page 20.  
how do I turn off the lamp?  
The scanner lamp should time out and turn off automatically after a period of  
inactivity (about 14 minutes). If it does not turn off automatically, do the  
following:  
1
2
From the HP Director, click Settings, and click Scan Preferences.  
From the Quality vs. Speed tab, turn off Extend lamp timeout to turn the  
scanner lamp off after 14 minutes of inactivity. If this option is on, the  
scanner lamp turns off after 1 hour of inactivity.  
If the scanner lamp problems continue, see product support on page 20.  
how do I turn off the scanner?  
Normally you do not need to turn off the scanner because after a period of  
inactivity (about 14 minutes), the scanner reduces to a low-power mode.  
If you need to turn off the scanner completely, disconnect it from the power source  
(electrical outlet or surge protector).  
11  
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how to use the scanner  
how do I resolve issues with scanning documents or text?  
The scanner uses Optical Character Recognition (OCR) to convert text on a page  
to text that you can edit on your computer.  
If you scan text but cannot edit it, make sure you make the following  
selections during scanning:  
What are you scanning?: Select Document.  
Scan for editable text?: Select Yes.  
Scanned text may not appear on your computer exactly as it appeared on  
the page. For example, some characters may be incorrect or missing. As  
you edit the text, verify the scanned text and make corrections as  
necessary.  
To change text scanning options, from the HP Director, click Settings, and  
click Scan Document Settings.  
Note: OCR is installed automatically when you install the scanning software  
during scanner setup.  
troubleshooting  
To solve other problems with the scanner, open HP Director and click Help. Then  
in the HP Photo & Imaging software help, open the hp scanjet scanner help  
section and see the troubleshooting section.  
To solve problems with the scanner software, see the HP Photo & Imaging  
software help.  
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scan from the transparent materials  
adapter (TMA)  
3
If you have an HP Scanjet 3670, 3690, and 3970 scanner, you can use the  
transparent materials adapter (TMA) to scan 35 mm slides or negatives.  
Note: To scan large transparent items, such as a presentation transparency,  
place the item on the scanner glass under a piece of white paper and scan  
as usual.  
scan slides  
To scan 35 mm slides, use the slide holder that is part of the built-in TMA.  
1
2
Open the scanner lid.  
Remove the negative strip holder, if present, from the slide holder.  
remove the negative strip holder  
3
Place one slide into the slide holder. Insert the slide with the top up and  
with the front of the slide facing you.  
insert the slide  
Close the scanner lid.  
4
5
Note: Do not click SCAN until the slide is loaded and the lid is closed.  
Press the SCAN button (  
).  
A dialog box appears asking what you are scanning.  
6
7
8
Select Picture.  
Click Scan.  
Select Slides from a Transparent Materials Adapter (TMA).  
13  
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scan from the transparent materials adapter (TMA)  
9
Click Scan.  
The scanner performs a preview scan, and the preview image appears.  
10 Select a final scan area within the slide. Click and drag a border around  
the area you want for a final scan (final scan area).  
Final scan area  
select a final scan area  
11 Make any adjustments you want to the preview image. When the image  
adjustments are complete, click Accept.  
12 A dialog box appears asking if there are more originals to scan. If you  
have more slides to scan:  
a. Click Yes.  
b. Place a new slide in the TMA and close the lid.  
c. In the preview window, click New Scan, make adjustments, and then  
click Accept.  
13 When you have finished scanning your items, click No when you receive  
the prompt for another scan.  
The images appear in the HP Photo & Imaging Gallery or other selected  
destination.  
14 When finished, remove the slide. Place the negative strip holder back into  
the scanner lid.  
Note: You can scan a slide in other ways. For example, in HP Director, click  
Scan Picture. Or, if you know you’ll be sharing an item using HP Instant  
Share or creating a memories disc using Memories Disc Creator, use one of  
these front panel buttons if included on your scanner.  
user’s manual  
14  
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chapter 3  
scan negatives  
To scan 35 mm negatives use the negative strip holder that is part of the built-in  
TMA.  
1
2
Open the scanner lid.  
Slide a negative strip into the negative strip holder so that the shiny side  
faces you.  
insert a negative strip  
Note: Negatives are easily damaged. Touch them only on their edges.  
Close the scanner lid.  
3
4
Note: Do not click SCAN until the negatives are loaded and the lid is  
closed.  
Press the SCAN button (  
).  
A dialog box appears asking what you are scanning.  
5
6
7
8
Select Picture.  
Click Scan.  
Select Negatives from a Transparent Materials Adapter (TMA).  
Click Scan.  
The scanner performs a preview scan, and the preview image appears.  
9
Select a final scan area. Click and drag a border around the area you  
want for a final scan (final scan area).  
Final scan area  
select a final scan area  
10 Make any adjustments you want to the preview image. When the image  
adjustments are complete, click Accept.  
15  
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scan from the transparent materials adapter (TMA)  
11 A dialog box appears asking if there are more originals to scan. If you  
have more negatives to scan, click Yes, and then perform one of the  
following steps:  
Select another negative frame within the preview window, make  
adjustments, and then click Accept.  
OR  
To scan other frames from within the negative strip, remove the negative  
strip from the holder and position it so that the frames you want to scan  
are in front of the TMA light. Remember that the shiny side must face  
you. Close the lid. Then click New Scan, make adjustments, and then  
click Accept.  
OR  
Place a new negative strip in the TMA and close the lid. In the preview  
window, click New Scan, make adjustments, and then click Accept.  
12 When you have finished scanning your items, click No when you receive  
the prompt for another scan.  
The images appear in the HP Photo & Imaging Gallery or other selected  
destination.  
13 When finished, remove the negative strip. Place the negative strip holder  
back into the scanner lid.  
Note: You can scan a negative in other ways. For example, in HP Director,  
click Scan Picture. Or, if you know you’ll be sharing an item using HP Instant  
Share or creating a memories disc using Memories Disc Creator, use one of  
these front panel buttons if included on your scanner.  
user’s manual  
16  
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warranty  
4
This topic contains warranty, regulatory, and environmental stewardship  
program information.  
hewlett-packard limited warranty statement  
HP products  
Duration of limited warranty  
HP Scanjet 2400 scanner  
HP Scanjet 3670 scanner  
HP Scanjet 3690 scanner  
HP Scanjet 3970 scanner  
United States, Canada, and Latin America:  
90 days  
Europe and Asia Pacific: 1 year  
1
2
3
HP warrants to you, the end-user customer, that HP hardware, accessories,  
and supplies will be free from defects in materials and workmanship after  
the date of purchase, for the period specified above. If HP receives notice  
of such defects during the warranty period, HP will, at its option, either  
repair or replace products which prove to be defective. Replacement  
products may be either new or equivalent in performance to new.  
HP warrants to you that HP software will not fail to execute its  
programming instructions after the date of purchase, for the period  
specified above, due to defects in material and workmanship when  
properly installed and used. If HP receives notice of such defects during the  
warranty period, HP will replace software which does not execute its  
programming instructions due to such defects.  
HP does not warrant that the operation of HP products will be  
uninterrupted or error free. If HP is unable, within a reasonable time, to  
repair or replace any product to a condition as warranted, you will be  
entitled to a refund of the purchase price upon prompt return of the  
product.  
4
5
HP products may contain remanufactured parts equivalent to new in  
performance or may have been subject to incidental use.  
This warranty does not apply to defects resulting from (a) improper or  
inadequate maintenance or calibration, (b) software, interfacing, parts, or  
supplies not supplied by HP, (c) unauthorized modification or misuse, (d)  
operation outside of the published environmental specifications for the  
product, or (e) improper site preparation or maintenance.  
6
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES  
ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION,  
WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED, AND HP  
SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS  
OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A  
PARTICULAR PURPOSE. Some countries, states, or provinces do not allow  
limitations on the duration of an implied warranty, so the above limitation  
17  
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warranty  
or exclusion might not apply to you. This warranty gives you specific legal  
rights, and you might also have other rights that vary from country to  
country, state to state, or province to province.  
7
8
HP’s limited warranty is valid in any country or locality where HP has a  
support presence for this product and where HP has marketed this product.  
The level of warranty service you receive may vary according to local  
standards. HP will not alter the form, fit, or function of the product to make  
it operate in a country in which it was never intended to function for legal  
or regulatory reasons.  
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS  
WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES.  
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS  
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,  
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA),  
OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR  
OTHERWISE. Some countries, states, or provinces do not allow the  
exclusion or limitation of incidental or consequential damages, so the  
above limitation or exclusion may not apply to you.  
9
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO  
THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR  
MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY  
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.  
regulatory information  
Regulatory information is located on the HP Photo & Imaging software CD that  
comes with the scanner. On the CD, browse for the file named  
regulatory_supplement.htm.  
environmental stewardship program  
protecting the environment  
Hewlett-Packard Company is committed to providing quality products in an  
environmentally sound manner. This product has been designed with attributes  
to minimize impacts on our environment.  
energy consumption  
Energy usage drops significantly while the scanner is in low-power mode, which  
saves natural resources and saves money without affecting the high performance  
of this product. This product qualifies for ENERGY STAR®, which is a voluntary  
program to encourage the development of energy-efficient office products. As an  
ENERGY STAR Partner, Hewlett-Packard Company has determined that this product  
meets ENERGY STAR guidelines for energy efficiency.  
plastics  
Plastic parts over 25 g (0.88 oz) are marked according to international  
standards that enhance the ability to identify plastics for recycling purposes at  
the end of the product's life.  
user’s manual  
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chapter 4  
disassembly/end of life  
This HP product (the HP Scanjet 2400, 3670, 3690, or 3970 scanner) is  
designed for ease of disassembly and to provide end-of-life disposal options by  
use of common fasteners and snap-fitting parts.  
product restricted material  
This HP product contains the following materials that might require special  
handling at end-of-life:  
mercury in the fluorescent lamp in the scanner and transparent materials  
adapter (< 5 mg)  
lead in solder  
For recycling information, contact www.hp.com/go/recycle or contact your local  
authorities or the Electronic Industries Alliance at www.eiae.org.  
recycling materials  
HP offers a variety of product end-of-life return programs in a number of  
geographic areas. To determine if a program is available in your area, please  
contact your nearest HP sales office.  
Products returned to HP are reused, recycled, or disposed of in a responsible  
manner. Each month, HP reuses or recycles more than 1.6 million kg (3.5 million  
pounds) of material at our product recovery centers in Grenoble, France;  
Boeblingen, Germany; and Roseville, California, USA. This represents 99  
percent by weight of all the material we receive from customers and  
HP operations.  
19  
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product support  
5
This section contains support information including phone numbers and website  
information.  
For regulatory information, see the regulatory_supplement.htm file on the CD that  
comes with the scanner.  
accessibility website  
Customers with disabilities can get help by visiting www.hp.com/hpinfo/  
hp scanjet website  
learn tips for scanning more effectively and creatively  
access HP Scanjet driver updates and software  
register your product  
subscribe to newsletters, driver and software updates, and support alerts  
support process  
The HP support process works most effectively if you perform the following steps  
in the order specified:  
1
Review the electronic help for the software and scanner, including the  
troubleshooting section.  
2
Access the HP Customer Care Center website for support. If you have  
access to the Internet, you can obtain a wide range of information about  
your scanner. Visit the HP website for product help, drivers, and software  
updates at www.hp.com/support. Customer Care is available in the  
following languages: Dutch, English, French, German, Italian, Portuguese,  
Spanish, Swedish, Traditional Chinese, Simplified Chinese, Japanese,  
Korean. (Danish, Finnish, and Norwegian support information is available  
in English only.)  
3
4
Access HP e-support. If you have access to the Internet, connect with HP via  
e-mail by going to www.hp.com/support. You will receive a personal reply  
from an HP Customer Care technician. E-mail support is available in the  
languages listed at that website.  
Contact your local HP dealer. If your scanner has a hardware failure, take  
it to your local HP dealer for a solution. Service is free during your  
scanner’s limited warranty period. After the warranty period, the dealer  
will quote a service charge.  
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chapter 5  
5
Contact the HP Customer Care Center for support by phone. Please consult  
the following website to check the details and conditions of phone support  
in your country/region: www.hp.com/support. As a part of HP’s  
continuing efforts to improve phone support information services, we  
advise you to check the HP website on a regular basis for new information  
regarding service features and delivery. If you cannot solve the problem by  
using the above options, call HP while you are in front of your computer  
and scanner. For faster service, please be prepared to provide the  
following information:  
the scanner’s model number (located on the scanner’s lid)  
the scanner’s serial number (located on the bottom of the scanner)  
the computer’s operating system  
the version of the scanner software (located on the scanner’s CD label)  
messages displayed at the time the situation occurred  
The applicable conditions for HP phone support are subject to change  
without notice.  
Telephone support is free from the date of purchase for the period specified  
unless otherwise noted.  
Locations  
Africa  
Free phone support period  
30 days  
1 year  
Asia Pacific  
Canada  
90 days  
1 year  
Europe  
Latin America  
Middle East  
United States  
90 days  
30 days  
90 days  
phone support in the United States  
Support is available both during and after the warranty period.  
Within the period of your warranty, telephone support is provided free of charge.  
Call (208) 323-2551. If this is a long-distance call for you, long-distance charges  
will apply.  
U.S. phone support is available in both English and Spanish 24 hours a day, 7  
days a week (days and hours of support may change without notice).  
After the warranty period, call (208) 323-2551. Charges are $25.00 U.S. per  
issue, and are charged to your credit card. If you think your HP product needs  
service, call HP Customer Care Center, which can help determine if service is  
required.  
21  
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product support  
phone support in Europe, Middle East, and Africa  
HP Customer Care Center phone numbers and polices may change. Visit the  
following website to check the details and conditions of phone support in your  
country/region: www.hp.com/support.  
Algeria  
Austria  
Bahrain  
Belgium  
+213 (0) 61 56 45 43  
+43 (0) 0820 87 4417  
800 728  
070 300 005 (Dutch)  
070 300 004 (French)  
Czech Republic  
Denmark  
Egypt  
+42 (0) 2 6130 7310  
+45 70202845  
02 532 5222  
Finland  
+358 (0)203 66 767  
+33 (0) 8 92 69 60 22 (Euro 0.34/min)  
0180 5652 180 (Euro 0.12/min)  
+30 10 60 73 603  
France  
Germany  
Greece  
Hungary  
Ireland  
+36 (0) 1 382 1111  
+353 (0) 1 662 5525  
+972 (0) 9 830 4848  
+39 (0)848 800 871  
Israel  
Italy  
Luxembourg  
900 40 006 (French)  
900 40 007 (German)  
Middle East/Africa +44 (0) 207 512 52 02  
Morocco  
Netherlands  
Norway  
+212 224 04747  
0900 2020165 (Euro 0.10 per minute)  
815 62 070  
Poland  
+48 22 865 98 00  
+351(0) 808 201 492  
800 897 14440  
Portugal  
Saudi Arabia  
Slovakia  
+421 2 6820 8080  
South Africa  
086 000 1030 (RSA)  
+27-11 258 9301 (Outside RSA)  
Spain  
+34 902 010 059  
Sweden  
+46 (0) 77-120 4765  
user’s manual  
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chapter 5  
Switzerland  
0848 672 672 (German, French, Italian)  
Peak time 0.08 CHF/Outside peak 0.04 CHF  
Tunisia  
Turkey  
+216 1 891 222  
+90 216 579 71 71  
+7 (380 44) 490-3520  
971 4 883 8454  
Ukraine  
United Arab  
Emirates  
United Kingdom  
44 (0)870 010 4320  
other phone support worldwide  
HP Customer Care Center phone numbers and polices may change. Visit the  
following website to check the details and conditions of phone support in your  
country/region: www.hp.com/support.  
Argentina  
Australia  
Brazil  
0 810 555 5520  
+63 (3) 8877 8000 (or local (03) 8877 8000)  
(11) 3747 7799 (Grande São Paulo)  
0800 157751 (Outside Grande São Paulo)  
Canada  
905 206 4663 (During the warranty period)  
877 621 4722 (After the warranty period)  
Central America  
and the Caribbean  
1 800 711 2884  
Chile  
800 22 5547 (Post-sales Business Computing)  
800 360 999 (Post-sales Home Computing)  
China  
+86 (10) 6564 5959  
Colombia  
Guatemala  
Hong Kong SAR  
India  
9 800 114 726  
1 800 999 5105  
+852 3002 8555  
1 600 112267 or +91 11 682 6035 (Hindi & English)  
+62 (21) 350 3408  
Indonesia  
Japan  
0570 000 511 (Inside Japan)  
+81 3 3335 9800 (Outside Japan)  
+82 (2) 3270 0700 (Seoul)  
0 80-999-0700 (Outside Seoul)  
Korea, Republic of  
Malaysia  
Mexico  
1 800 805 405  
52 58 9922 (Mexico City)  
01 800 472 6684 (Outside Mexico City)  
New Zealand  
Peru  
+64 (9) 356 6640  
0 800 10111  
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product support  
Philippines  
Puerto Rico  
Romania  
+ 63 (2) 867 3551  
1 877 2320 589  
+40 1 315 44 42  
Russian Federation + 7 095 797 3520 (Moscow)  
+ 7 812 346 7997 (St Petersburg)  
Singapore  
Slovakia  
+65 6272 5300  
+421 (0) 2 68208080  
0 800 010055  
Taiwan  
Thailand  
+66 (2) 661 4000  
(208) 323-2551  
United States  
Venezuela  
Viet Nam  
0 800 4746 8368  
+84 (0) 8 823 4530  
upgraded warranty options  
You can select one of the following upgraded warranty options (available in the  
U.S. only):  
Standard Next Day Exchange  
Accidental Damage Protection with Next Day Exchange  
Upgrade your standard factory warranty to three years with the HP SupportPack.  
Service coverage begins on product purchase date, and the pack must be  
purchased within the first 180 days of product purchase. HP will determine the  
hardware service offering based upon the outcome of system self-test programs  
run by the customer through the initial call to the HP Customer Care Center. If  
during your technical support call it is determined that your product needs  
replacement, HP will ship you this replacement product next business day free of  
charge.  
Optional Accidental Damage Protection is also available. This warranty upgrade  
protects against accidental breakage such as spills, drops, or falls. Both of these  
warranty upgrades offer maximized uptime and productivity, the convenience of  
door-to-door pickup with delivery, packaging, and freight prepaid by HP.  
For more information call 1-888-999-4747 or visit www.homeandoffice.hp.com  
and select warranty upgrades under product support.  
user’s manual  
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appendix a – product specifications  
and options  
a
This section contains the product specifications for the HP Scanjet 2400, 3670,  
3690, and 3970 scanners and accessories.  
scanner specifications  
Name  
Description  
Scanner type  
Flatbed  
Weight  
(without lid)  
HP Scanjet 2400 scanner 1.7 kg (3.74 pounds)  
HP Scanjet 3670 scanner 2.1 kg (4.62 pounds)  
HP Scanjet 3690 scanner  
HP Scanjet 3970 scanner 2.3 kg (5.06 pounds)  
Maximum item HP Scanjet 2400 scanner 280 x 486.5 x 52 mm (11.0 x 19.1 x 2.0 inches)  
size (without lid)  
HP Scanjet 3670 scanner 286 x 464 x 53 mm (11.2 x 18.2 x 2.1 inches)  
HP Scanjet 3690 scanner  
HP Scanjet 3970 scanner 297.7 x 476.5 x 65 mm (11.7 x 18.7 x 2.6 inches)  
Scanning  
element  
Charged-coupled device  
Interface  
HP Scanjet 2400 scanner USB  
HP Scanjet 3670 scanner  
HP Scanjet 3690 scanner  
HP Scanjet 3970 scanner Hi-Speed USB  
Optical  
resolution  
HP Scanjet 2400 scanner 1200 dpi  
HP Scanjet 3670 scanner  
HP Scanjet 3690 scanner  
HP Scanjet 3970 scanner 2400 dpi  
Selectable  
resolution  
12 dpi to 999,999 dpi at 100 percent scaling  
AC line voltage 100-120 V 60 Hz – North America  
200-240 V 50 Hz – Continental Europe, United Kingdom, Australia  
100-240 V 50 Hz/60 Hz – rest of the world  
Power  
consumption  
For power consumption data, see the regulatory_supplement.htm file on the  
HP Photo & Imaging software CD.  
All HP Scanjet 2400, 3670, 3690, and 3970 scanners are ENERGY STAR  
compliant. As an ENERGY STAR partner, Hewlett-Packard Company has  
determined that this product meets the ENERGY STAR guidelines for energy  
efficiency.  
25  
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appendix a – product specifications and options  
transparent materials adapter (TMA) specifications  
Note: The following specifications refer to the document lid transparent  
materials adapter (TMA) and not the scanner.  
Name  
Description  
Media types 1 slide/up to 2 frames of a 35 mm negative  
Media  
capacity  
Slide: 1.05 to 1.9 mm thick and 49.8 to 50.8 mm on any side  
Size  
HP Scanjet 3670 scanner 244 x 430 x 34 mm (9.6 x 16.9 x 1.3 inches)  
HP Scanjet 3690 scanner 244 x 430 x 39 mm (9.6 x 16.9 x 1.5 inches)  
HP Scanjet 3970 scanner 255 x 430 x 39 mm (10.0 x 16.9 x 1.5 inches)  
HP Scanjet 3670 scanner 0.65 kg (1.43 pounds)  
Weight  
HP Scanjet 3690 scanner 0.85 kg (1.87 pounds)  
HP Scanjet 3970 scanner 0.90 kg (1.98 pounds)  
Power  
requirements  
12.0 VDC, 340 mA, 4.22 watts (supplied by scanner)  
environmental specifications for the scanner and TMA  
Name  
Description  
Temperature  
Operating: 10° to 35° C (50° to 95° F)  
Storage: -40° to 70° C (-40° to 158° F)  
Relative humidity  
Operating: 15 percent to 80 percent noncondensing  
10° to 35° C (50° to 95° F)  
Storage: up to 90 percent at  
0° to 65° C or (32° to 149° F)  
user’s manual  
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index  
index  
HP Scanjet 2400, 3670,  
3690, 3970 Scanner  
A
accessibility website 20  
acquire scans 4  
edit text 12  
electrical specifications  
TMA 26  
end-of-life return programs 19  
energy consumption  
Energy Star 18  
humidity specifications 26  
additional software  
documentation 2  
album  
I
images  
creating on the HP Photo  
website 6  
preview and change 5  
import scans 4  
Apple System Profiler 10  
website 18  
find information about 1  
optical character  
recognition software  
(OCR) 12  
B
bonus software  
documentation 2  
buttons  
specifications 26  
stewardship program i, 18  
test hardware 11  
setting 8  
Copy 3, 6  
HP Instant Share 3, 6  
Memories Disc Creator 3, 7  
Scan 3, 5  
final scan area 14, 15  
instant scan 8  
Internet connection  
for HP Instant Share 6  
find information about 1  
invalid directory or folder  
C
H
cables  
connecting 10  
types 10  
find information about 1  
call support 20  
cancel  
printing copies 6  
change  
find documentation 2  
phone support 21  
L
lamp warm-up 8  
preview images 5  
clean  
websites 20  
maintain  
scanner glass 9  
TMA 9  
contact support 20  
convert text for editing on  
computer 12  
copies  
negative 13, 15  
HP Copying software 6  
HP Customer Care Center 20  
Internet connection 6  
use 6  
HP Instant Share button  
description 3  
HP Photo & Imaging Software  
TMA 9  
find information about 2  
Memories Disc Creator button  
print 6  
messages  
Copy button  
description 3  
use 6  
invalid directory or folder 9  
customer support 20  
HP Scanjet transparent  
materials adapter (TMA)  
negatives  
find information about 1  
handling 15  
holder 13, 15  
inserting 15  
new drivers 20  
newsletters  
D
destination directory invalid 9  
digital versatile disc (DVD) 7  
disabilities assistance 20  
document locations 2  
document scans  
find information about 1  
overview 3  
scan slides 13  
specifications 26  
subscribing to 20  
from Scan button 5  
driver updates 20  
27  
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index  
O
operating temperature  
specifications 26  
optical character recognition  
(OCR) 12  
scan  
find information about 1  
from HP Director 4  
from the front panel  
multiple originals 14, 16  
negatives 15  
temperature specifications 26  
test  
documentation 2  
TMA. See HP Scanjet  
transparent materials  
transparent materials adapter.  
See HP Scanjet  
originals  
select type of 8  
output file types 8  
overview  
find information about 1  
with Copy button 6  
with high resolutions 4  
with Scan button 5  
description 3  
P
phone support 21  
photo show  
using Memories Disc  
Creator 3, 7  
transparent materials  
scanner  
picture scans  
find information about 1  
glass cleaning 9  
troubleshoot  
from Scan button 5  
power consumption  
Energy Star 18  
power specifications  
TMA 26  
preview images  
on or off setting 8  
view and change 5  
print  
find information about 1  
Setup Poster 2  
size  
scan from 4  
uninstall  
slides  
find information about 1  
find information about 1  
holder 13  
copies 6  
prints  
software  
ordering in high quality 6  
product registration 2  
product specifications 25  
product support 20  
programs  
V
video compact disc (VCD) 7  
product 25  
scanner 25  
preview images 5  
scan from 4  
W
warranty i, 17  
find information about 2  
upgrade options 24  
websites  
storage specifications 26  
subscribe newsletters and  
updates 20  
R
recycle 18, 19  
register scanner 2, 20  
regulatory information 18  
resolution  
determining best settings 4  
return programs 19  
disability assistance 20  
Energy Star 18  
scanjet 20  
support  
find information about 2  
product support 20  
support 20  
weight  
TMA 26  
user’s manual  
28  
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Download from Www.Somanuals.com. All Manuals Search And Download.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Printed in U.S.A. 2003  
Q3851-90113  
Download from Www.Somanuals.com. All Manuals Search And Download.  

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