HP 2500C Series Printer
Service and Support Manual
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Contents
Chapter 1
Production Information
Technology Update......................................................... ...............1-1
Modular Ink Delivery System ................................... ...............1-1
Specifications .................................................................................1-4
Data Sheet ................................................................................1-4
Cable Specifications..................................................................1-8
Reliability Specifications ..........................................................1-14
Interface Specifications.............................................................1-15
Physical Specifications..............................................................1-16
Packaging Dimensions Specifications .......................................1-17
Electrical Specifications............................................................1-18
Environmental Specifications....................................................1-19
Product Certifications................................................................1-20
Media Sizes Supported..............................................................1-21
Recommended Media Weight ...................................................1-22
Paper Handling .........................................................................1-23
Printable Area...........................................................................1-24
Media Margins..........................................................................1-25
Hewlett-Packard Ink Cartridge Specifications ...........................1-27
System Requirement .................................................................1-28
Product Overview...........................................................................1-29
Printer External View................................................................1-29
Model and Serial Number .........................................................1-29
Supplies and Accessories................................................................1-30
Product Structure ......................................................................1-30
Power Cord...............................................................................1-31
Network Interface .....................................................................1-32
Print Cartridge ..........................................................................1-33
Media........................................................................................1-34
Other Accessories .....................................................................1-35
Replaceable Parts......................................................................1-35
Warranty and Support.....................................................................1-36
Hewlett-Packard Limited Warranty Statement...........................1-37
Extent of Limited Warranty.......................................................1-37
Limitations of Warranty............................................................1-38
Limitations of Liability .............................................................1-39
Obtaining Printer Drivers..........................................................1-40
Service Support Contracts.........................................................1-41
Service and Support Resource...................................................1-42
Worldwide Customer Support Numbers....................................1-49
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Chapter 2
Operating Overview
Using the Control Panel ................................................................... 2-1
Control Panel Layout ................................................................. 2-1
Indicator Lights.......................................................................... 2-3
Settings and Defaults ................................................................. 2-4
Restoring Factory Defaults......................................................... 2-7
Control Panel Menus.................................................................. 2-8
Paper Handling Menu........................................................... 2-9
Diagnostics Menu................................................................2-11
Information Menu ...............................................................2-12
Self-Test Menu....................................................................2-13
Print Quality Menu..............................................................2-14
Printing Menu .....................................................................2-15
I/O Menu.............................................................................2-16
Resets Menu........................................................................2-17
Configuration Menu............................................................2-17
MIO Menu ..........................................................................2-18
Aligning Printheads...................................................................2-19
Printhead Diagnostic Process ....................................................2-20
Error Codes ....................................................................................2-21
Recoverable Error Codes ................................................................2-21
Unrecoverable Codes..................................................................2-23
Printer Diagnostic Pages .................................................................2-33
Diagnostic Page...........................................................................2-33
Extended Diagnostic Page............................................................2-35
iv
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Chapter 3
Loading Paper and Paper Behavior
Loading the Trays............................................................................ 3-1
Loading Commonly-Used Media in Tray 2...................................... 3-2
Loading Commonly Used Media in Tray 3 ...................................... 3-4
Loading Paper in Tray1.................................................................... 3-6
Loading Paper through the Rear Manual Feed.................................. 3-7
Paper Behavior ................................................................................ 3-8
Print Job Selected Tray 2 .............................................................. 3-8
Print Job Selected Tray 3 .............................................................. 3-8
Print Job Selected Autoselect........................................................ 3-9
Print Job Selected Manual Feed .................................................... 3-9
Unexpected Paper Size.................................................................. 3-9
Printer is Idle ................................................................................ 3-9
Printer is Printing from Tray 1 or Tray 2....................................... 3-9
Printer is Printing from Tray 3 .....................................................3-10
Paper Jam at Output Bin During Paper Loading...........................3-10
Paper Jam at Output Bin During Printing .....................................3-10
Paper Jam Internal During Paper Loading....................................3-11
Chapter 4
Install / Uninstall
Installing Printer Software from CD................................................. 4-1
Installing PCL Software from CD in Windows ................................ 4-2
Installing PCL Software from Floppy Diskettes in Windows......... 4-3
Installing PostScript Software in Macintosh.................................. 4-4
Installing PostScript Software in Windows ................................... 4-4
Uninstalling Printer Software........................................................... 4-5
For Windows 3.1x ........................................................................ 4-5
For Windows 95 / 98 / NT4.0 ....................................................... 4-5
Copy Printer Software from CD to Disk or Server ........................... 4-6
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Chapter 5
Maintenance and Ink Cartridge Safety
Cleaning the Printer and Accessories ............................................... 5-1
Cleaning Spilled Ink ..................................................................... 5-1
Printhead ...................................................................................... 5-2
Ink Cartridge Safety......................................................................... 5-3
For HP No.10 Color/Black Ink Cartridges..................................... 5-3
For Service Station Assembly ....................................................... 5-5
Potential Health Effects ................................................................ 5-6
First Aid Measures........................................................................ 5-7
Note to Physician.......................................................................... 5-7
Handling Precautions.................................................................... 5-7
Additional Information ................................................................. 5-8
Material Safety Data Sheet (MSDS).............................................. 5-8
Chapter 6
Functional Overview
Writing System................................................................................ 6-1
Introduction .................................................................................. 6-1
Part Numbers................................................................................ 6-2
Ink Cartridge and Printhead Specifications.................................... 6-3
Thermal InkJet Technology........................................................... 6-4
Paper Paths and Components ........................................................... 6-6
Chassis.......................................................................................... 6-6
Output Management ..................................................................... 6-7
Output Mechanism........................................................................ 6-8
Swivel PCA.................................................................................6-18
Dual Bin Pick and Feed Mechanism.............................................6-21
HP 2500C Electronics.....................................................................6-24
HP 2500C PCA Overview............................................................6-24
Motor Control Overview..............................................................6-25
Firmware ........................................................................................6-26
Physical Layer .............................................................................6-27
Data Link Layer...........................................................................6-27
Application Layer ........................................................................6-28
Interface with Mechanism............................................................6-28
Interface with Key Panel..............................................................6-29
vi
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Chapter 7
Removal and Replacement of Parts (without Calibration)
Introduction ..................................................................................... 7-1
Removal and Replacement Tools.................................................. 7-1
Before You Begin......................................................................... 7-2
Important Notes about Printer Components and Disassembly........ 7-3
Replacement of Parts ....................................................................... 7-4
Removing the PCA....................................................................... 7-4
Installing the PCA......................................................................... 7-6
Removing the Service Station ....................................................... 7-7
Installing the Service Stations ....................................................... 7-9
Removing the LED PCA..............................................................7-10
Installing the LED PCA ...............................................................7-12
Removing the LCD Panel ............................................................7-13
Installing the LCD Panel..............................................................7-14
Removing the Power Knob ..........................................................7-15
Installing the Power Knob............................................................7-16
Removing the Power Supply........................................................7-19
Installing the Power Supply .........................................................7-20
Removing the MIDS....................................................................7-21
Installing the MIDS .....................................................................7-22
Removing the Ink Supply System ................................................7-23
Installing the Ink Supply System..................................................7-24
Removing the Main Case.............................................................7-25
Installing the Main Case...............................................................7-26
Removing the Paper Knob ...........................................................7-27
Installing the Paper Knob.............................................................7-28
Removing the Fan........................................................................7-29
Installing the Fan .........................................................................7-30
Removing the Carriage Motor......................................................7-31
Installing the Carriage Motor .......................................................7-32
Removing the Assembly Harness Cover ......................................7-33
Installing the Assembly Harness Cover........................................7-34
Removing the Rear Door .............................................................7-35
Installing the Rear Door...............................................................7-36
Removing the Encoder Strip ........................................................7-37
Installing the Encoder Strip..........................................................7-38
Removing the Primary Star Wheel...............................................7-39
Installing the Primary Star Wheel.................................................7-40
Removing the Secondary Star Wheel ...........................................7-41
Installing the Secondary Star Wheel.............................................7-42
Removing the Rubber Foot..........................................................7-43
Installing the Rubber Foot............................................................7-44
Removing the Absorbers..............................................................7-45
Installing the Absorbers ...............................................................7-48
vii
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Chapter 8
Troubleshooting
Troubleshooting Concepts ............................................................... 8-1
LED.............................................................................................. 8-2
Standard Procedures ..................................................................... 8-3
No Power...................................................................................... 8-4
LED or LCD................................................................................. 8-6
Unrecoverable Error Messages...................................................... 8-9
Print Quality ................................................................................8-11
Broken or Missing Parts...............................................................8-12
No Pick or Multiple Pick or Other Mechanism Problems .............8-13
Troubleshooting Tools.................................................................8-14
Chapter 9
Parts and Diagrams
Parts List ......................................................................................... 9-1
Parts Leveraged form HP2000C (C4503A) ...................................... 9-2
Exploded Views............................................................................... 9-3
viii
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Chapter 1 Product Information
Technology Update
Modular Ink Delivery System
A modular ink delivery system is the separation of ink cartridges and printheads into
individual, single-color components. Traditional inkjet printers use one black and one tri-
color ink cartridge, each with integrated printheads. HP's modular ink delivery system
features four separate ink cartridges--one for each primary printing color--and four
corresponding long-life printheads, with tubes connecting the components. Including the
standard and high-capacity black ink cartridges, there are actually nine consumables, with
only eight used in the printer at one time.
Product Information 1-1
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Technology Update
How It Works
By separating the ink cartridge from the printheads, a modular ink delivery system allows
the ink supply to remain in a permanent, fixed position. The printheads remain attached
to the carriage and move back and forth, delivering ink to the page as the paper advances
through the printer. Each printhead and ink cartridge is embedded with a tiny memory
device called a smart chip that recognizes and stores the unique operating characteristics
of the component to create a totally integrated printing system that ensures consistent,
high-quality printing at the lowest cost available.
A unique pressurization system maintains a constant supply of ink to the printheads.
Smart chips monitor the amount of ink used by counting every drop that passes through
each printhead. When the smart chips sense more ink is needed to maintain continuous
printing, a plunger in each cartridge temporarily pressurizes the cartridges to deliver more
ink to the printheads. With the modular ink delivery system, ink supply is instantly
replenished, even at top speeds.
The new, individually replaceable printheads are designed for long life and each should
print 12,000 pages in black, 24,000 pages in color. As a result, you'll go through many
ink cartridges before the corresponding printhead will need replacement. With their
modular design, ink cartridges contain twice the ink supply of current HP cartridges, so
you'll also get longer lasting cartridges. When a component approaches the end of its
print life, the smart chip notifies the user through on-screen messages so a replacement
can be purchased prior to the part expiring.
By separating the printheads and ink cartridges, you only replace the component that is
no longer usable. Printheads can be replaced one at a time without the need for costly or
extensive servicing and aren't discarded when the ink is expended. HP printheads also use
a wet wiping system to eliminate nozzle clogging that plagues other permanent printhead
designs. Component replacement is easy. Simply pull out the used part and snap in a
replacement.
1-2 Product Information
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Technology Update
The Benefits
Cuts up to 30 percent off the printing costs of other methods
§ Modular design means only the component that is no longer useful is replaced.
§ Longer-life printheads and higher-capacity ink cartridges means less frequent
replacement.
Achieves color laser speed in a personal desktop printer
§ Printheads have 304 nozzles apiece (1,216 total, the most in the industry)
resulting in faster print speeds.
§ Prints in 1/2-inch swath as opposed to the 1/5- or 1/3-inch swaths of integrated
print cartridges.
§ Ink cartridge pressurization system keeps constant flow of ink to printhead. Smart
chips store component information and alert user to low-ink, ink-out and
printhead failure status.
Product Information 1-3
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Specifications
Data Sheet
Plain paper drop on-demand thermal inkjet printing.
Print Method
Print Speed 1 Black
Black Text
Letter / A4
9 ppm
11x17 / A3
5 ppm
Econofast Mode
Normal Mode
Best Mode
7 ppm
3 ppm
7 ppm
3 ppm
Print Speed 1 Color
Color Highlights
Econofast Mode
Normal Mode
Best Mode
Letter / A4
9 ppm
6 ppm
11x17 / A3
5 ppm
3 ppm
5 ppm
2 ppm
Mixed Text & Graphics
Econofast Mode
Normal Mode
Letter / A4
7 ppm
3.5 ppm
1.2 ppm
11x17 / A3
4 ppm
2 ppm
Best Mode
0.5 ppm
Full Page Color
Econofast Mode
Normal Mode
Best Mode
Letter / A4
3.5 ppm
1.8 ppm
11x17 / A3
1 ppm
0.8 ppm
0.2 ppm
0.4 ppm
1 Approximate figures. Exact speed dependent on the system
configuration, software program, and document complexity
Up to 600x600 dpi
PhotoREt II for photo quality
304 black, 912 color (304 per color printhead)
HP PCL 3 enhanced
Adobe PostScript 3 (With HP 2500CM only)
HP FontSmart v2.5 (110 TrueType fonts for windows)
HP FontSmart software provides easy-to-use font management
capabilities
Black Resolution
Color Resolution
Printhead Nozzles
Printer Command
Language
Font Capability
136 PostScript fonts with Adobe PostScript 3
Memory
HP 2500C
4 Mbytes standard RAM
HP2500CM
20 Mbytes standard RAM
Two 72-pin SIMM slots for additional memory (EDO, 60ns)
expansion up to a total of 76 Mbytes
1-4 Product Information
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Connectivity /Network HP2500C
Network-capable printer for DOS and Windows environments
Management
Enhanced HP PCL 3e Windows Driver Support for Windows NT 4.0,
Windows 3.1x/95/98
Centronics parallel, IEEE 1284 compliant
One network interface slot accepts optional HP MIO Print Servers
with support for Novell Netware, Microsoft LAN Manager, Windows
for Workgroups, Windows for NT, IBM LAN Server, Unix
environment and Apple Talk (Ether Talk)
HP2500CM
Network-ready printer for DOS, Windows and Macintosh
environments
Enhanced HP PCL 3e Windows Driver Support for Windows NT 4.0,
Windows 3.1x/95/98
Centronics parallel, IEEE 1284 compliant
HP MIO 10/100Base-TX print server with support for Novell
Netware, Microsoft LAN Manager, Windows for Workgroups,
Windows NT, IBM LAN Server, Unix environment and AppleTalk
(EtherTalk)
Supports networking protocols IPX/SPX, TCP/IP, DLC/LLC,
AppleTalk and NetBEUI
Adobe PostScript 3 drivers for Windows and Macintosh QuickDraw
Automatic switching between languages and ports.
HP JetAdmin printer management software provides easy printer
setup and configuration. Latest versions available from HP’s web
site (http://www.hp.com/go/jetadmin)
HP WebJetAdmin printer management software available from HP’s
web site (http://www.hp.com/go/webjetadmin) for simple
installations and configuration from a common web browser.
Standard input capacity of 400 sheets through two trays (Tray 2 & 3)
of 150 sheet and 250 sheet capacity.
Paper Handling
Standard output capacity of 150 sheets (face-up)
Rear Manual feed – single sheet only
Tray 1 (Input / Output Tray) – Sheets: up to 10, Cards: up to 4
Tray 2 (Upper Tray) – Sheets: up to 150, Cards: up to 60
Tray 3 (Lower Tray) – Sheets: up to 250
All input paths handle standard media sizes (as listed below) up to
13 in.x19 in. (Supper A3)
Additionally, Tray 1 and the rear manual feed support all media sizes
as small as 4 in.x6 in. (101.6mmx152.4mm)
Built-in media size sensors prevents printing on the wrong size of
media
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Minimum Width: 76.2 mm (4in.) x 127.0 mm (6 in.)
Paper Size Handling
Maximum Width: 330.2 mm (13in.) x 482.6 mm (19 in.)
320 mm (12.61 in.) x 470 mm (18.49 in.) on 13 in. x 19 in. media
All input paths handle the following paper weights with the rear
straight-through paper path handling up to 0.3 mm thickness of paper
Maximum Print Width
Recommended Media
Weight
Paper / Labels: 60 to 135 g/m2 (16 to 36 lb. Bond)
Cards: 110 to 200 g/m2 (110 lb. Index)
Straight-through path: up to 0.3 mm thickness (0.012 in.) or approx.
200 g/m2 (110 lb. Index)
Built-in printer driver features:
Smart Software
Features
HP ZoomSmart scaling technology, Billboard, Handout (N-up
printing), Mirror, Watermark, Print Preview, Quick Sets, LaserJet
Margin Emulation
Paper: Super B 13 x 19 in., U.S. Tabloid 11 x 17 in.,
U.S. Legal 8.5 x 14 in., U.S. Letter 8.5 x 11 in.,
European A3 297 x 420 mm, European A4 210 x 297 mm,
European B4 257 x 364 mm
Media Size / Type
Transparencies: U.S. Letter 8.5 x 11 in., European A4 210 x 297mm
Cards: U.S. Index card 4 x 6 in., Index card 5 x 8 in.,
European A5 card 105 x 148.5 mm, Postcard 100 x 148 mm
Labels: U.S. Labels, 8.5 x 11 in.; European A4 Labels, 210 x 297mm
Intuitive operation and complete, easy-to-understand messages
Two-line 32 character LCD display and 2 LEDs
Control Panel
Buttons: (Go), Job Cancel, Menu, Item, Value, Select
Indicators: Attention, Ready
Messages can be displayed in 14 languages: English, French, Italian,
German, Spanish, Portuguese, Dutch, Norwegian, Finnish, Swedish,
Danish, Polish, Czech and Russian
Operating temperature: 5o to 40oC (41o to 104oF)
Operating
Environment
Recommended operating conditions: 15o to 35oC (59o to 95oF)
Storage temperature: -40o to 60oC (-40o to 140oF)
Relative Humidity: 20 to 80% RH non-condensing
Noise levels per ISO 9614-1: Sound Pressure, LwAm 62 dB(A)
Built-in Universal Power Supply
Power Supply
Power Requirements
Power Consumption
Input Voltage 100 – 240 AC (±10%), 50/60 Hz (±3 Hz)
Less than 2 watts when off, 8 watts maximum non-printing, 35 watts
average printing, 65 watts maximum printing
1-6 Product Information
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With paper tray closed
Dimensions
685 mm (26.97in.) W x 610 mm (24.02in.) D x 337 mm (13.27in.) H
With paper tray fully extended
685 mm (26.97in.) W x 745 mm (29.33in.) D x 337 mm (13.27in.) H
Desk Space Required
685 mm (26.97 in.) W x 532 mm (20.94 in.) D
26.5 kg (58.48 lb.) without printheads and ink cartridges
27.0 kg (59.52 lb.) with printheads and ink cartridges
Up to 12,000 pages / month
Weight
Reliability & Estimated
Usage
Minimum:
Windows 3.1x: 486DX-66, 8Mb RAM
Windows 95/98: 486DX-100, 8Mb RAM
Windows NT 4.0: 486DX-100, 16Mb RAM
Macintosh System 7.5.3: 68040 – 8Mb RAM
System Requirements
Recommended: Windows 3.1x: Pentium 150/166, 16Mb RAM
Windows 95/98: Pentium 150/166, 16Mb RAM
Windows NT 4.0: Pentium 150/166, 32 Mb RAM
Macintosh System 8 or later: Power PC – 16 Mb
50 Mb Free HardDisk space for 11 x 17 or A3 size printing.
Graphics intensive files may require more disk space.
1 year on site warranty
Warranty
Safety Certifications: CCIB (China), CSA (Canada), PSB (Singapore),
UL (USA), NOMi(Mexico), TUV-GS (Germany), SABS (South
Africa), JUN (Korea)
Product Certifications
EMI Certifications: FCC Part 15B Class B when used with a Class B
computing device (USA), FCC Part 15B Class A when connected to
Local Area Network (LAN) Devices, CTICK (Australia & New
Zealand), VCCI (Japan), CE (European Union), B mark (Poland), Gost
(Russia), BCIQ (Taiwan), RRL (Korea)
Brands and product names listed are trademarks or registered trademarks of their
respective companies.
Information in this document is subject to change without notice – for more information
or the latest updates, please go to the HP2500C/CM’s web site located at
http://www.hp.com/go/hp2500
Product Information 1-7
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Specifications
Cable Specifications
1284-B Connector Pin Assignments
The pin numbers and their assigned signal names for the 1284-B connectors are given
below.
Note
The abbreviations used in the "Source" column:
H = host; P = printer; Bi-Di = bi-directional
PIN#
SOURCE
COMPATIBLE
NIBBLE
BYTE
ECP
EPP
1
H
nStrobe
HostClk
HostClk
HostClk
nWrite
AD1
2
Bi-Di*
Bi-Di*
Bi-Di*
Bi-Di*
Bi-Di*
Bi-Di*
Bi-Di*
Bi-Di*
P
Data 1 (Least Significant Bit)
3
Data 2
AD2
4
Data 3
AD3
5
Data 4
AD4
6
Data 5
Data 6
AD5
7
AD6
8
Data 7
AD7
9
Data 8 (Most Significant Bit)
AD8
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
nAck
Busy
PtrClk
PtrBusy
PtrClk
PeriphClk
PeriphAck
nAckReverse
Xflag
Intr
P
PtrBusy
nWait
P
PError
Select
nAutoFd
AckDataReq
Xflag
AckDataReq
User Defined 1
User Defined 3
nDStrb
P
Xflag
H
HostBusy
HostBusy
HostAck
Not Defined
Logic Gnd
Chassis Gnd
P
Peripheral Logic High
Signal Ground (nStrobe)
Signal Ground (Data 1)
Signal Ground (Data 2)
Signal Ground (Data 3)
Signal Ground (Data 4)
Signal Ground (Data 5)
Signal Ground (Data 6)
Signal Ground (Data 7)
Signal Ground (Data 8)
Signal Ground (PError, Select, nAck)
Signal Ground (Busy, nFault)
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30
31
32
33
34
35
36
Signal Ground (nAutoFd, nSelectIn, nInit)
H
P
nInit
nInit
nInit
nReverseRequest
nInit
nFault
nDataAvail
nDataAvail
Not Defined
Not Defined
Not Defined
1284 Active
nPeriphRequest
User Defined 2
H
nSelectIn
1284 Active
1284 Active
nAStrb
* Data signals will be driven by some but not all peripheral devices.
* Pins not defined by this spec are used by manufacturers at their own risk.
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Specifications
Centronics Parallel Pinout Information
PIN NUMBER
PIN ID
Strobe1
DESCRIPTION
1
A low pulse causes the printer to read one byte of data
These pins are the data lines. Data 0 is the least significant bit (LSB)
2 - 9
10
Data 0 - Date 7
Acknowledge
The printer sends a low pulse to indicate that it has accepted a byte of data and is
ready for more data.
11
12
13
Busy
The printer sends a high logic level to indicate to the computer that it cannot
receive data due to data entry, a full buffer or error status.
Paper Error
Ready
The printer sends a high logic level to indicate to the computer that it is out of
paper.
The printer sends a high logic level to indicate to the computer that it is in an online
condition. The printer sends a low logic level to indicate that it is offline or that the
input buffer is full.
16
Signal Ground
Chassis Ground
+5 V
Signal interface ground.
17
Chassis ground.
18
The printer outputs a +5 volt high logic level through a 2.2K ohm resistor.
These pins are tied to signal ground
19 - 30
31
Ground
Reset/Input
Clear1
A low pulse sent by the computer resets the printer and clears the print buffer. The
reset occurs on the trailing edge of the pulse
32
Error1
The printer sends a low logic level to the computer to indicate that it is in an error
state.
1 Active low
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Specifications
The Centronics Parallel Cable has only 8 data lines, 5 status lines, 4 ground lines and
ground connections between the host PC and the peripheral. Each of the signal lines has a
corresponding bit position in a memory address (register) in the host where data is read or
written. Sending data to the printer follows the sequence below:
§ Host places data in Data Out register
§ Host sends pulse on Strobe line
§ Printer sends pulse on Busy in response to pulse on Strobe
§ Printer reads data on Data Out lines
§ Printer sends pulse on ACK (Acknowledge) line after data is read
This method of data transfer is also known as the Compatibility mode and the transfer
rate of data is slow. The printer while operating in compatibility mode is capable of
indicating limited printer error feedback to the host computer. Such feedback includes:
§ Paper jam
§ Out of paper
§ Printer on or off line
§ Time out
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Specifications
IEEE 1284 Pinout Information
Any standard IEEE 1284 compliant printer cable will work with the printer. The
customer can order the HP IEEE 124 Compliant Parallel Interface Cable C2950A (2
meters) or C2951A (3 meters). See Ordering Parts in Chapter 12 for ordering
information.
PIN NUMBER
PIN ID
DESCRIPTION
1
HostClk
Used in a closed-loop handshake with PeriphAck to transfer data or address
information from the host to the peripheral device.
2 - 9
10
AD1 - AD8
PeriphClk
PeriphAck
Host to peripheral device or peripheral device to host address or data. Data 1 is
the least significant bit (bit 0).
Used in a closed-loop handshake with HostAck (nAutoFd) to transfer data from
the peripheral device to host.
11
The peripheral uses this signal for flow control in the forward direction.
PheriphAck also provides a ninth data bit to determine whether command or
data information is present on the data signals in the reverse direction.
12
nAckReverse
The peripheral drives this signal low to acknowledge nReverseRequest. The
host relies upon nAckReverse to determine when it is permitted to drive the
data signals.
13
14
Xflag
This is used by the peripheral device to reply to the requested extensibility byte
during the negotiation phase.
HostAck
The host drives this signal for flow control in the reverse direction. It is used in
an interlocked handshake with PeriphClk. Host Ack also provides a ninth data
bit used to determine whether command or data information is present on the
data signals in the forward direction.
16
Logic Ground
Logic board ground.
17
Chassis Ground
Peripheral Logic High
Ground
Chassis Ground.
18
This signal is used to provide +5V high logic.
These pins are tied to signal ground
19-30
31
nReverseRequest
This signal is driven low to place the channel in the reverse direction. While in
ECP mode, the peripheral is only allowed to driver the bi-directional data
signals when nReverseRequest is low and 1284 Active is high.
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32
36
nPeriphRequest
1284 Active
During ECP mode the peripheral may drive this pin low to request
communications with the host. This request merely “hints” to the host; the host
has ultimate control over the transfer direction. This signal provides a
mechanism for peer-to-peer communication. This signal is valid in the forward
and reverse directions.
Driven high by host while in ECP mode. Set low by the host to terminate ECP
mode and return the link to the Centronics (uni-directional) mode
The 1284 compliant cable supports the ECP (Extended Capabilities Port) mode in the
transfer of data. The ECP protocol includes a series of protocols that differ from standard
Centronics parallel port operation. These additional signaling methods allow the host and
peripheral to negotiate any of faster transfer modes (e.g. DMA, FIFO and RLE
decompression). The protocol is hardware driven and the performance is limited by the
ISA bus bandwidth. The primary advantage is that once data transfer is negotiated, data
can flow without the need of an acknowledge or a return status signal. This can result in a
transfer rate of up to 10 times faster than that of the compatibility mode that the
Centronics parallel cable supports.
To transfer data, the host first goes through a negotiation phase, which allows the host
and peripheral to select a mutually-supported communications mode. During the
negotiation phase, the host indicates which communication mode and options it would
like to use via the Extensibility Request Value. If the peripheral device does not support
the requested mode or options, it sets the Extensibility Flag low and the interface returns
to Compatibility Mode.
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Specifications
Reliability Specifications
Category
Printer Usage
Specifications
Up to 12,000 pages / month
150,000 A size pages / 5 years
Mechanism Life
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Specifications
Interface Specifications
Category
Specifications
§ Centronics parallel, IEEE 1284
Compliant with 1284-B
receptacle (ECP)
Interface Specification
§ 64KB buffer size
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Specifications
Physical Dimensions
With paper tray closed
(W x D x H)
27.0 x 24.0 x 13.3 inches
685 x 610 x 337 mm
With paper tray fully extended 27.0 x 29.3 x 13.3 inches
(W x D x H)
Weight
685 x 745 x 337 mm
26.5 kg (58.48 lb.) without printheads and
ink cartridges
27.0 kg (59.52 lb.) with printheads and
ink cartridges
Desk space needed
(W x D)
27.0 x 21.0 inches
685 x 532 mm
Printer with paper tray closed
Printer with paper tray fully extended
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Specifications
Packaging Dimensions Specifications
792 mm (31.3 in.) W x 731 mm (28.8 in.) D x 457 mm (18.0 in.) H
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Specifications
Electrical Specifications
Category
Input Voltage
Frequency
Specification
100 to 240 Vac (±10%)
50/60 Hz (±3 Hz)
Centronics parallel,
Interface
IEEE 1284 Compliant with 1284-B receptacle (ECP)
Specification
Power Consumption
§ Idle
4.4 watts
§ Printing
35 watts max.
Transient Spike Immunity
§ Amplitude
§ Pulse width
§ Rise time
1 kV
50 mseconds
1.2 mseconds
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Specifications
Environmental Specifications
Category
Specifications
Temperature
§ Operating
§ Storage condition
§ Recommended operating
5 °C to 40 °C (41 °F to 104 °F)
-40 °C to 60 °C (-40 °F to 140 °F)
15 °C to 35 °C (59 °F to 95 °F)
Humidity
§ Operating
§ Storage condition
§ Recommended operating
10%-80% RH non-condensing
10%-80% RH non-condensing
20%-80% RH non-condensing
Altitude
§ Operating
§ Non-operating
0 to 3100 meters
0 to 4600 meters
Mechanical Vibration
§ Frequency range
§ Operating (Random)
§ Non-operating (Random)
§ Swept Sine
5 to 500 Hz
Approximately 0.21 G rms
Approximately 2.09 G rms
0.5 (0 to peak)
Noise Levels per ISO 9296
§ Sound power LpAm
49 dB(A) (By-stander position)
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Specifications
Product Certifications
Safety Certifications
EMI Certifications
CCIB (China)
C TICK (Australia and New Zealand)
CSA (Canada)
NOM1 (Mexico)
PSB (Singapore)
TUV-GS (Germany)
UL (USA)
VCCI (Japan)
CE (European Union)
GOST (Russia)
B mark (Poland)
GOST (Russia)
BCIQ (Taiwan)
RRL (Korea)
SABS (South Africa)
JUN (Korea)
EMI
FCC Class B when used with a Class B computing
device (USA)
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Specifications
Media Sizes Supported
The following are the media sizes supported by the printer.
General type
Sizes (mm)
Sizes (inch)
Remarks
Tray 1 (Input / Output Tray)
Post Card 100x148
3.94x5.83
Minimum Size
Including all media sizes in Tray 2 (Upper Tray) / Tray 3 (Lower Tray)
Tray 2 (Upper Tray) / Tray 3 (Lower Tray)
ISO-A4
210x297
8.27x11.7
US-Letter
US-Legal
215.9x279.4 8.5x11
215.9x355.6 8.5x14
JIS-B4
257x364
10.11x14.33
US-B (Ledger)
ISO-A3
279.4x431.8 11x17
297x420
11.69x16.53
Super B
330.2x482.6 13x19
Maximum Size
Note
1. There are sensors mounted on Tray 2 (Upper Tray) and Tray 3 (Lower Tray) of the
printer to detect the sizes of paper in use on each tray.
2. The printer is capable of printing on custom-sized media provided that its
dimensions conform to the minimum and maximum size definition.
3. Envelopes are not supported on the HP2500C/CM.
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Specifications
Recommended Media Weight
60 to 135 g/m2 (16 to 36 lb. Bond)
Paper
Cardstock
110 to 200 g/m2 (110 lb. Index)
(up to 0.012 in. or 0.3 mm thickness for straight paper path)
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Specifications
Paper Handling
Media Type
Capacity (Pages)
Tray 1 (Input / Output Tray)
Sheets
10
4
Cards
Tray 2 (Upper Tray)
Sheets
150
60
Cards
Tray 2 (Upper Tray)
Sheets
250
1
Rear Manual Feed
All media sizes from 4x6 inches (101.6x152.4mm)
to 13x19 inches (330.2x482.6mm) and maximum
thickness of 0.3mm (0.012 inches)
Output Tray
Sheets (face-up)
150
Note
1. There is a sensor mounted on the bypass paper feed to indicate whether it is in use.
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Specifications
Printable Area
Printable area
(Portrait
Printable area
orientation)
(Landscape orientation)
The table as follows will show the minimum margin of each media type (portrait
orientation) for the HP 2500C Series Printer.
Please note that the printable area is smaller than that of HP LaserJets. However in the
HP2500C/CM printer driver software there is a new utility that can automatically adjust
the margins of LaserJet formatted documents so that they can be printed without the loss
of any formatting.
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Specifications
Media Margins (in portrait orientation)
Margins
Media Type
US Letter
Left
Right
Top
Bottom Comments
8.5 x 11 in.
0.25 in.
6.4 mm.
0.25 in.
6.4 mm.
0.12 in.
3.0 mm.
0.50 in.
12.7 mm.
215.9 x 279.4 mm
Tabloid / Ledger
11 x 17 in.
0.20 in.
5.1 mm.
0.20 in.
5.1 mm.
0.12 in.
3.0 mm.
0.50 in.
12.7 mm.
279.4 x 431.8 mm
A4
8.27 x 11.69 in.
210.00 x 296.9 mm
A3
0.13 in.
3.4 mm.
0.13 in.
3.4 mm.
0.12 in.
3.0 mm.
0.50 in.
12.7 mm.
11.69 x 16.53 in.
296.9 x 419.9 mm
B4
0.20 in.
5.1 mm.
0.20 in.
5.1 mm.
0.12 in.
3.0 mm.
0.50 in.
12.7 mm.
10.12 x 14.33 in.
257.0 x 364.0 mm
Legal
0.20 in.
5.1 mm.
0.20 in.
5.1 mm.
0.12 in.
3.0 mm.
0.50 in.
12.7 mm.
8.5 x 14 in.
215.9 x 355.6 mm
0.25 in.
6.4 mm.
0.25 in.
6.4 mm.
0.12 in.
3.0 mm.
0.50 in.
12.7 mm.
Executive
7.25 x 10.50 in.
184.2 x 266.7 mm
A5
0.25 in.
6.4 mm.
0.25 in.
6.4 mm.
0.12 in.
3.0 mm.
0.50 in.
12.7 mm.
5.83 x 8.27 in.
148.0 x 210.0 mm
B5
0.12 in.
3.1 mm.
0.12 in.
3.1 mm.
0.12 in.
3.0 mm.
0.50 in.
12.7 mm.
7.16 x 10.12 in.
181.9 x 257.0 mm
4x6 Index Card
4.00 x 6.00
101.6 x 152.4
5x8 Index Card
5.00 x 8.00
0.12 in.
3.1 mm.
0.12 in.
3.1 mm.
0.12 in.
3.0 mm.
0.50 in.
12.7 mm. Orientation
Landscape
0.12 in.
3.1 mm.
0.12 in.
3.1 mm.
0.12 in.
3.0 mm.
0.50 in.
12.7 mm.
0.12 in.
3.1 mm.
0.12 in.
3.1 mm.
0.12 in.
3.0 mm.
0.50 in.
12.7 mm.
127.0 x 203.2
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A6 Card
4.13 x 5.83
0.12 in.
3.1 mm.
0.12 in.
3.1 mm.
0.12 in.
3.0 mm.
0.50 in.
12.7 mm.
105.0 x 148.0
Hagaki Card
3.94 x 5.83
0.12 in.
3.1 mm.
0.12 in.
3.1 mm.
0.12 in.
3.0 mm.
0.50 in.
12.7 mm.
100.0 x 148.0
Super B
13.00 x 19.00
330.2 x 482.6
Statement
0.20 in.
5.1 mm.
0.20 in.
5.1 mm.
0.12 in.
3.0 mm.
0.50 in.
12.7 mm.
5.50 x 8.50
139.7 x 215.9
0.20 in.
5.1 mm.
0.20 in.
5.1 mm.
0.12 in.
3.0 mm.
0.50 in.
12.7 mm.
C Size
17.00 x 22.00
431.8 x 558.8
A2
0.50 in.
0.50 in.
0.40 in.
0.40 in.
12.7 mm. 12.7 mm. 10.2 mm. 10.2 mm.
16.53 x 23.38
419.9 x 593.9
Hagaki
0.50 in.
0.50 in.
0.40 in.
0.40 in.
12.7 mm. 12.7 mm. 10.2 mm. 10.2 mm.
7.87 x 5.83
200.0 x 148.0
A3 Nobi
13.00 x 19.00
330.2 x 482.6
Custom
0.12 in.
3.1 mm.
0.12 in.
3.1 mm.
0.12 in.
3.0 mm.
0.51 in.
13.0 mm.
*NEC only
*NEC only
0.20 in.
5.1 mm.
0.20 in.
5.1 mm.
0.12 in.
3.0 mm.
0.51 in.
13.0 mm.
3.94 to 13.00 x 5.83 to 19.00
100 to 330 x 148 to 482
0.20 in.
5.1 mm.
0.20 in.
5.1 mm.
0.12 in.
3.0 mm.
0.50 in.
12.7 mm.
Note
For the printable regions of landscape orientation, just reverse the matrix on the table
above. For example, the matrix for US Letter size in portrait is 8.5 x 11 inches, so in
landscape the matrix is 11 x 8.5 inches.
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Specifications
Hewlett-Packard Ink Cartridge Specifications
Category
Specification
Plain paper drop on-demand thermal inkjet printing
304 black, 912 color (304 per color printhead)
Up to 600x600 dpi
PhotoREt II for photo quality
35ng black, 8ng color drop volume for high resolution printing
Type
Printhead Nozzles
Black Resolution
Color Resolution
Ink Drop Volume
Print Speed1 Black
Black Text
Letter / A4
9 ppm
7 ppm
11x17 / A3
5 ppm
3 ppm
Econofast Mode
Normal Mode
Best Mode
7 ppm
3 ppm
Print Speed1 Color
Color Highlights
Econofast Mode
Normal Mode
Best Mode
Letter / A4
9 ppm
6 ppm
11x17 / A3
5 ppm
3 ppm
5 ppm
2 ppm
Mixed Text & Graphics
Econofast Mode
Normal Mode
Letter / A4
7 ppm
3.5 ppm
1.2 ppm
11x17 / A3
4 ppm
2 ppm
Best Mode
0.5 ppm
Full Page Color Highlights
Econofast Mode
Normal Mode
Letter / A4
3.5 ppm
1.8 ppm
11x17 / A3
1 ppm
0.8 ppm
0.2 ppm
Best Mode
0.4 ppm
1 Approximate figures. The exact speed is dependent on the
system configuration, software program and document
complexity.
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Specifications
System Requirement
The following CPUs and memory are required :
Minimum:
Windows 3.1x: 486DX-66, 8 Mb RAM
Windows 95/98: 486DX-100, 8 Mb RAM
Windows NT 4.0/5.0: 486DX-66, 16 Mb RAM
Macintosh System 7.5.3 or later: 68040 – 8 Mb RAM
Recommended:
Windows 3.1x: Pentium 150/166, 16 Mb RAM
Windows 95/98: Pentium 150/166, 16 Mb RAM
Windows NT 4.0/5.0: Pentium 150/166, 32 Mb RAM
Macintosh System 8 or later: Power PC – 16 Mb RAM
50 Mb free hard disk space for 11x17 or A3 size printing.
Graphics intensive files may require more disk space.
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Product Overview
Printer External View
Model and Serial Number
The serial number of the HP 2500C Series Printers can be found on the labels at the back
of each printer and at the top of the main case (concealed by the top cover). The figure
below shows how the serial number is interpreted.
Serial Number = CCYMDVL###
CC (Country) The country show where the printer was manufactured.
Y (Year)
The year the printer was manufactured.
M (Month)
D (Day)
The month the printer was manufactured.
The day the printer was manufactured.
V (Version)
The printer model version 1 indicates HP 2500C, other version numbers
will be assigned as needed. Contact a technical support engineer if you
need to know which version a new number refers to.
The factory assembly line which manufactured this printer.
These three digits allow a maximum of 27,000 unique serial numbers per
line per day. This unit number is in base 30.
L (Line)
###
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Supplies and Accessories
Product Structure
The following items will be shipped in the box:
Basics
Printer
Extended Tray Cover (a)
Driver Kit
Starter CD (b)
HP JetDirect CD (HP 2500CM printer only)(b)
User’s Guide (d)
Hardcopy Kit
Setup Poster (c)
Getting Started Guide (Not available in U.S.)
Quick Reference Guide (e)
User’s Guide (Available in U.S. only)
Accessory Kit
Power Cord (f)
Four HP No. 10 Ink Cartridges (h)
(Black, Cyan, Magenta and Yellow)
Four HP No. 10 Printheads (g)
(Black, Cyan, Magenta and Yellow)
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Supplies and Accessories
Power Cord
US
8120-6805 #ABB, #ABM, #AC4, #AKY, #A2L, #ABA
Europe
8120-6802 #ABS, #AKB, #ACB, #ABT, #AKC, #ACT,
#AB7, #ABB, #ARG, #ARP, #AKY
Australia
8120-6803 #ABG, #AKY
Singapore / Malaysia 8120-6809 #AB4
SA
UK
8120-6808 #ACQ
8120-6801 #ABU
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Supplies and Accessories
Network Interface
The following cards have been tested with the HP 2500C and HP 2500CM Color Printer.
JetDirect MIO print server card J4100A Ethernet
(Bundled with HP 2500CM)
RJ-45 (10/100 base-TX)
BNC
JetDirect MIO print server card J2556B Ethernet
RJ-45 (10/100 base-TX)
J2550B Ethernet
RJ-45 (10 Base-T)
J2552B Ethernet
BNC (Thin Coax)
RJ-45 (10 Base-T)
LocalTalk System 7
J2555B Token Ring
DB9, RJ-45
J3263A Ethernet
300X Print Server
RJ-45 (10/100 base-TX)
Parallel Port
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Supplies and Accessories
Print Cartridge
No. 10 Cyan Ink Cartridge
No. 10 Magenta Ink Cartridge
No. 10 Yellow Ink Cartridge
C4841A
C4842A
C4843A
No. 10 Hi Capacity Black Ink Cartridge C4844A
No. 10 Cyan Pen
No. 10 Magenta Pen
No. 10 Yellow Pen
No. 10 Black Pen
C4801A
C4802A
C4803A
C4800A
Note
The HP 2500C/CM Printers are shipped with a Low Capacity Black Ink Cartridge
(C4840A).
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Supplies and Accessories
Media
HP Bright White Paper (500 / A size)
HP Bright White Paper (500 / A4 size)
HP Bright White Paper (200 / 11x17 size)
HP Bright White Paper (200 / A3 size)
HP Premium InkJet Coated Paper (200 / A)
HP Premium InkJet Coated Paper (200 / A4)
HP Premium InkJet Coated Paper (100 / 11x17)
HP Premium InkJet Coated Paper (100 / A3)
HP Premium InkJet Heavyweight Paper (100 / A)
HP Premium InkJet Heavyweight Paper (100 / A4)
HP Premium Photo Paper (20 / 11x17)
C1824A
C1825A
C1857A
C1858A
51634Y
51634Z
C1855A
C1856A
C1852A
C1853A
C6058A
C6059A
C6039A
C6040A
C6043A
C3828A
C3832A
C3834A
C3835A
C6051A
HP Premium Photo Paper (20 / A3)
HP Premium Photo Paper (15 / A)
HP Premium Photo Paper (15 / A4) – European
HP Premium Photo Paper (15 / A4) – Asian
HP Premium InkJet Transparency Film (20 / A)
HP Premium InkJet Transparency Film (20 / A4)
HP Premium InkJet Transparency Film (50 / A)
HP Premium InkJet Transparency Film (50 / A4)
HP Premium InkJet Rapid-Dry Transparency Film (A)
HP Premium InkJet Rapid-Dry Transparency Film (A4) C6053A
HP Iron-On T-Shirt Transfers (10 / A)
HP Iron-On T-Shirt Transfers (10 / A4)
HP Greeting Card Paper
HP Greeting Card Paper (Europe Only)
HP White Labels 1”x2.5/8” Addressing Labels
HP White Labels 1.1/3”x4” Addressing Labels
HP White Labels 1”x4” Addressing Labels
HP White Labels 2”x4” Shipping Labels
HP White Labels 3.1/3”x4” Shipping Labels
HP White Labels 1/2”x1.3/4” Return Address Labels
HP White Labels 8.1/2”x11” White Full Sheet Labels
HP White Labels 99.1x38.1mm Addressing Labels
HP White Labels 99.1x38.8mm Addressing Labels
HP White Labels 63.5x38.1mm Addressing Labels
HP White Labels 100x51mm Addressing Labels
HP White Labels 199.6x289mm Full Sheet Labels
HP White Labels 99.1x67.7mm Parcel Labels
HP White Labels 63.5x46.6mm Addressing Labels
C6049A
C6050A
C1812A
C6042A
92296A
92296B
92296C
92296D
92296E
92296F
92296K
92296L
92296M
92296N
92296P
92296R
C4296A
C4297A
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Supplies and Accessories
Other Accessories
HP 64MB (2x32MB) 60ns EDO SIMM
HP 32MB (2x16MB) 60ns EDO SIMM
HP 16MB (2x8MB) 60ns EDO SIMM
HP 2500C Postscript 3 Upgrade Kit
D4543A
D3648B
D3647B
C3289A
Customer Replaceable Parts
Note
The following parts are customer replaceable parts. Replacing these parts require no
technical expertise. These parts can be sent directly to the customer by the Customer
Care Centers after qualification. This process is based on the premise that customers
agree to replace the parts themselves.
The exceptions to this process are the PCA Logic and Service Station. These two parts
require some technical capability and will only be sent to customers that have the
capabilities to replace these two modules.
PCA-Logic
C2684-60200
C2684-60203
C2684-60206
C2684-60210
C2684-60212
C2684-60214
C2684-60215
C2684-60224
C2684-60225
C2684-60226
C2684-60227
C2684-60232
C2684-60233
C2684-60108
C2684-60239
C2684-60273
C2684-60274
C2684-60275
Name Plate (HP 2500C)
Cover Main PCA
Side Cover Service Station
Assembly Secondary Access Door
Assembly Output Tray
Removable Trough
Assembly Dual Bin Tray
Adjuster Width Dual Bin
Adjuster Length Dual Bin
Media Plate
Adjuster Length I/O
Adjuster Width I/O
Tray Cover
Cover Front
Service Station
Plate Media 2
Foot
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Warranty and Support
The warranty for HP 2500C Series Printers varies depending on the product, the date and
the country of purchase.
For products returned under warranty, Hewlett-Packard may :
§ Provide on-site repair,
§ Replace the product with a remanufactured unit,
§ Replace the product with a product of equal or greater functionality or
§ Refund the purchased price.
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Warranty and Support
Hewlett-Packard Limited Warranty Statement
HP Product
Duration of Limited Warranty
Software
1 year
Print Cartridges 90 days
Printer
Printheads
1 year
1 year
Extent of Limited Warranty
1. Hewlett-Packard (HP) warrants to the end user customer that HP products will be free
from defects in materials and workmanship, for a specified time after the date of
purchase by the customer. The duration of this limited warranty is stated above.
Certain additional conditions and limitations of HP’s warranty are stated in the user’s
guide. Those conditions and limitations include:
a. For software products, the warranty applies only to the media upon which the
product is recorded; and
b. HP does not warrant the operation of any product to be uninterrupted or error free.
2. HP’s limited warranty covers only those defects which arise as a result of normal use
of the product, and do not apply to any:
a. Improper or inadequate maintenance;
b. Software or interfacing not supplied by HP;
c. Unauthorized modification or misuse;
d. Operation outside the product’s environment specifications, including duty cycle
abuse or use of a mechanical switch-box without a designated surge protector;
e. Use of non-supported printing media or memory boards; or
f. Improper site preparation or maintenance.
3. For HP printer products, the use of a non-HP print cartridge or a refilled print
cartridge does not affect either the warranty to the customer or any HP support
contract with the customer; print cartridge includes both toner cartridges and ink
cartridges. However, if printer failure or damage is attributable to the use of a non-
HP or refilled print cartridge, HP will charge its standard time and materials charges
to service the printer for the particular failure or damage.
4. If any software media product or print cartridge product proves defective during the
applicable warranty period, and if the product is covered by HP’s warranty, the
customer shall return the product for replacement.
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5. If HP receives, during the applicable warranty period, notice of a defect in a hardware
product which is covered by HP’s warranty, HP shall either repair or replace the
product, at its option. Any replacement product may be either new or like-new,
provided that it has functionality at least equal to that of the product being replaced.
6. If HP is unable to repair or replace, as applicable, a defective product which is
covered by HP’s warranty, HP shall within a reasonable time after being notified of
the defect, refund the purchase price for the product, provided the customer returns
the product.
7. The warranty is valid in any country where this product is distributed by Hewlett-
Packard. Contracts for additional services such as on-site service are available from
any authorized HP service facility in countries where this product is distributed by HP
or an authorized importer.
8. This limited Warranty Statement gives the customer specific legal rights. The
customer may also have other legal rights which vary from state to state in the United
States, from province to province in Canada, and from country to country elsewhere
in the world.
Limitations of Warranty
1. NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY
OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED,
WITH RESPECT TO HP PRODUCTS. HP AND ITS THIRD PARTY SUPPLIES
SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
2. To the extent that this Limited Warranty Statement is inconsistent with the law of the
locality where the customer uses the HP product, this Limited Warranty Statement
shall be deemed modified to be consistent with such local law. Under such local law,
certain limitations of this Limited Warranty Statement may not apply to the customer.
For example, some states in the United States, as well as some governments outside
the United States (including provinces in Canada), may:
a. Preclude the disclaimers and limitations in this Warranty Statement from limiting
the statutory rights of a customer (e.g. Australia and the United Kingdom);
b. Otherwise restrict the ability of a manufacturer to make such disclaimers or
impose such limitations; or
c. Grant the customer additional warranty rights, specify the duration of implied
warranties which the manufacturer cannot disclaim, or not allow limitations on
how long an implied warranty lasts.
3. To the extent allowed by local law, the remedies provided in this Warranty Statement
are the customer’s sole and exclusive remedies.
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Limitations of Liability
1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS
WARRANTY STATEMENT, IN NO EVENT SHALL HP BE LIABLE FOR ANY
DIRECT, INCIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER
LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
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Warranty and Support
Obtaining Printer Drivers
The HP 2500C Series Printer Driver Software is updated periodically. The latest versions
can be obtained from authorized Hewlett-Packard dealers or any of the sources listed
below.
24-hour Modem Access
Internet
HP 2500C Series Printer drivers and product support information can be obtained through
the World Wide Web at:
http://www.hp.com/go/hp2500
HP BBS Library
The HP 2500C Series Printer drivers can also be obtained at HP’s electronic bulletin
board library service. Refer to HP BBS Library under Service and Support
Resources for the list of phone numbers.
Set modem communications software to: no parity, 8 bits, and 1 stop bit.
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Warranty and Support
Service Support Contracts
In the U.S.
HP SupportPack
The HP SupportPack is an enhancement to the customer’s original one-year warranty
repair service. The HP SupportPack provides next business day on-site support for the
duration of an additional two years of warranty. This service enhancement provides
customers with a cost-effective and timely way to achieve quality support. The HP
SupportPack (ordered like any other HP product) is sold exclusively through resellers and
is not available directly from Hewlett-Packard. Customers MUST purchase this service
enhancement within 30 days of purchasing the printer. The HP SupportPack is not
transferable from one piece of equipment to another. Additional information on HP
SupportPack and the prices for the service upgrade are available through HPNN and the
In-Touch newsletter.
Non-U.S.
HP SupportPack
The HP SupportPack enhances the service offering during the warranty period by
upgrading warranty repair service to a next day exchange service. This service
enhancement provides customers with a cost-effective and timely way to achieve quality
support. HP SupportPack is sold exclusively through resellers (ordered like any other HP
product) and is not available directly from Hewlett-Packard. Additional information on
HP SupportPack and the prices for the service upgrade is available through HPNN.
For other service and support contracts, contact the Hewlett-Packard office or Response
Center for that country.
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Warranty and Support
Service and Support Resources
Hewlett-Packard News Network (HPNN)
HPNN is an electronic bulletin board service available only to HP authorized resellers.
This service provides the following information:
§ Presales Information
§ Printer Drivers
§ HP SupportPack Information
§ Software Notes
§ Postsales Information
For more information, call 1 (408) 553-7303.
HP Customer Information Center
The HP Customer Information Center provides presales product information. This
service is available for resellers and end-users.
For more information, call 1 (800) 752-0900, Monday – Friday, 6:00 AM – 5:00 PM U.S.
Pacific Time.
HP Reseller Response Line
The HP Reseller Response Line provides pre-sales and post-sales technical support for
HP authorized resellers.
For more information, call 1 (800) 544-9976, Monday – Friday, 8:00 AM – 4:00 PM U.S.
Pacific Time.
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Warranty and Support
HP BBS Library
The HP electronic bulletin board library service, which is available 24 hours a day, 7
days a week, contains drivers and support information which can be downloaded to your
PC via modem.
Country
Austria
Belgium
Denmark
Finland
Number
Baud Rates
2400 to 28800 or ISDN
1200 to 28800
300 to 28800
2400 to 28800
+ 43 (222)251658
+ 32 (2) 778-3819
+ 45 (45) 991905
(9600) 7280
France
Italy
3616 HP MICRO
+ 39 (2) 9210-4244
+ 31 (20) 647-5433
+ 47 (2) 273-5697
+ 46 (8) 750-6262
+ 41 (64) 560200
1200 to 28800 (Service Minitel)
Up to 28800
2400 to 28800
2400 to 28800
2400 to 28800
Netherlands
Norway
Sweden
Switzerland
United Kingdom + 44 (1344) 361891
Worldwide
Up to 28800 or ISDN
Up to 28800
Int Code + 1 (208) 344-1691 300 to 28800
Set the modem for no parity, 8 data bits and 1 stop bit (N,8,1).
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Warranty and Support
HP FAXback on Demand – HP FIRST
You can use this service to select documents, such as product descriptions and technical
information. To access this service, use the handset on your fax machine and dial the
appropriate number from the table in this section.
Use the following steps to use HP FIRST:
1. Call the system. You will need to use a touch-tone telephone or the phone set of your
fax machine. A voice prompt will welcome you and guide you to the information you
need. You will also need to give the phone number of the fax machine where you
wish to receive the documents you select.
2. We suggest you initially request the index which lists all available documents.
3. Once you receive the HP FIRST index, choose the documents you need.
4. Call HP FIRST again. A voice prompt will ask you for the index number of the
documents you have selected and would like to have faxed to you.
5. Selected documents will be sent immediately to the fax number you have specified.
Note
To obtain documents in English from outside the UK, dial your international access
code and then (31) 20 681 5792 (international toll rates applicable).
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Warranty and Support
HP FIRST Telephone Numbers
Country
Telephone Number
(800) 333-1917
For US and Canada
For Customers in Europe:
U.K.
0800 96 02 71
For service in English outside U.K. + 31 20 681 5792
Austria
0600 8128
Belgium (Dutch)
Belgium (French)
Denmark
0800 11906
0800 17043
800 10453
Finland
800 13134
France
Germany
Italy
Norway
0800 905900
0130 810061
1678 59020
800 11 319
Portugal
Spain
Sweden
Switzerland (French)
Switzerland (German)
Netherlands
05 05 31 33 42
900 993123
020 795743
0800 551 526
0800 551 527
0800 022 2420
For Customers in Asia-Pacific:
Australia
China
Hong Kong
India
Indonesia
Korea
Malaysia
New Zealand
Philippines
Singapore
Taiwan
613 9272 2627
86 10 6564 5735
2506 2422
9111 622 6420
21-352 2044
822 769 0543
03 298 2478
64 09 356 6642
(65) 275 7251
275 7251
(02) 719 5589
662 661 3511
Thailand
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Warranty and Support
HP Telephone Support
Technical Phone Support for Customers
The HP Customer Support Center provides free technical assistance for peripherals
within the hardware warranty period.
For the product under warranty, call (208) 323-2551.
For the product out of warranty, call :
§ 1 (900) 555-1500 at $2.50 per minute, or
§ 1 (800) 999-1148 at $25.00 per call using VISA / MasterCard.
(The above prices are subjected to change without notice)
To ensure the call is dealt with quickly, have the following information ready:
§ The product model number and serial number.
§ The operating system version and the configuration.
§ A description of the software installed and the accessories used.
HP North American Customer Support Center
Assistance from the Hewlett-Packard North American Customer Support Center is
available Monday to Friday, 7:00 AM to 6:00 PM Mountain Time, except Wednesday,
(7:00 AM to 4:00 PM).
§ 1 (303) 635-1000
HP European Customer Support Center
Assistance from the Hewlett-Packard European Customer Support Center is available in
English, Monday to Friday, 8:30 AM to 6:00 PM Central European time, except
Wednesday, (8:30 AM to 4:00 PM).
§ Int Code + 31 (20) 682-8291
HP provides free telephone support during the warranty period. After the warranty has
expired, support is available through the same telephone number for a fee. The fee is
charged on a per incident basis. When calling HP, please have the following information
ready:
§ The product model number and serial number.
§ The operating system version and the configuration.
§ A description of the software installed and the accessories used.
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Warranty and Support
Warranty and Out-of-Warranty Support Telephone Numbers
Country (Language)
Austria (German)
Belgium (Dutch)
Belgium (French)
Denmark (Danish)
Finland (Finnish)
France (French)
Ireland
Germany (German)
Italy (Italian)
Netherlands (Dutch)
Norway (Norwegian)
Portugal
Telephone Number
0660-6386
02 626 8806
02 626 8807
3929 4099
0203 47288
04 50 43 9853
01 622 5525
0180 5 25 81 43
02 26410350
020 606 8751
22 11 6299
01 441 7199
902-321 123
08 619 2170
0848 80 11 11
0848 80 11 11
0171 512 5202
Spain (Spanish)
Sweden (Swedish)
Switzerland (French)
Switzerland (German)
UK
English language support for other European countries +44 171 512 5202
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Warranty and Support
Contacting Hewlett-Packard
To contact HP, check your local telephone directory for the HP Sales and Service Office
near you. If you cannot find an HP office, contact one of the major HP Sales and Service
Offices or one of the following Worldwide Marketing Headquarters.
Asia
Far East Sales Region Headquarters
Hewlett-Packard Asia Ltd.
22/F Peregrine Tower
Lippo Centre
89 Queensway, Central
Hong Kong
Canada
Europe
Hewlett-Packard Ltd.
6877 Goreway Drive
Mississauga
Ontario L4V 1M8, Canada
European Operations Headquarters
Hewlett-Packard S.A.
150, route du Nant-d’Avril
PO Box 1217
Meyrin 2/Geneva, Switzerland
Latin America
Hewlett-Packard Latin Am. Headquarters
Monte Pelvoux 111
Lomas de Chapultepec
11000 Mexico D.F.
Middle East / Asia Middle East / Central Africa Sales Headquarters
Hewlett-Packard S.A.
Rue de Veyrot 39
CH-1217 Meyrin 1/Geneva, Switzerland
U.S.
Intercon Operations Headquarters
Hewlett-Packard Company
3495 Deer Creek Road
PO Box 10495
Palo Alto, CA 94303-0896, USA
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Warranty and Support
Worldwide Customer Support Numbers
Customer Support Centers provide technical information via telephone directly with
online agents who are trained to assist with setup, configuration, startup and
troubleshooting of HP products.
Customer Support Center assistance can be obtained by calling one of the following
country-specific telephone numbers:
Note
Check the world wide web at http://www.hp.com/go/hp2500 for the most up-to-date
customer support telephone numbers.
Country
For U.S.
Telephone Number
(208) 323-2551
For Latin America
Argentina
Brazil
(541) 787 4061/69
55 11 709 1444
Chile
562 800 360999
Mexico City
01-800-22147000/1-800-9052900
Mexico Guadalajara (525) 264 2075
Mexico Monterey
Venezuela
91800 22147
582 239 5664
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For Europe
Africa/Middle East
Austria
41 22/780 71 11
0660 6386
Belgium (Dutch)
Belgium (French)
Czech Republic
Denmark
Finland
02 6268806
02 6268807
42 (2) 471 7327
3929 4099
203 47288
France
Germany
Greece
Hungary
Ireland
01 43 62 34 34
180 5258 143
0168 96 411
36 (1) 252 4505
01662 5525
Italy
Norway
02 264 10350
22 11 6299
Poland
Portugal
Russia
Spain
48 22 37 50 65
01 441 7199
7095 923 50 01
902 321 123
08 619 2170
0848 80 11 11
020 606 8751
90 1 224 59 25
0171 512 5202
Sweden
Switzerland
Netherlands
Turkey
United Kingdom
For Asia-Pacific
Australia
China
Hong Kong
India
(61-3) 9272-8000
86 10 6564 5959
800 96 7729
9111 682 6035
21 350 3408
(82-2) 3270-0700
03 295 2566
09 356-6640
2 867 3551
Indonesia
Korea
Malaysia
New Zealand
Philippines
Singapore
Taiwan
272 5300
866-2-7170055
02 661 4011
8823 4530
Thailand
Vietnam
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Chapter 2 Operating Overview
Using the Control Panel
The Control Panel allows you to perform most major tasks with the printer, including
controlling print status, resetting from recoverable errors and changing the printer's
default settings.
Control Panel Layout
The Control Panel on the front of the printer consists of six buttons on the panel, two
LEDs and a LCD multi-function display panel:
Operating Overview 2-1
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Using the Control Panel
The functions of each of the buttons are as follows :
Control Panel Key
Function
§ Puts the printer either online or offline.
§ Allows the printer to resume printing after going
offline. Also clears most printer messages and puts
the printer online.
[
GO ]
§ Allows the printer to continue printing after a non-
critical warning message such as UNEXPECTED
PAPER SIZE or TRAY x LOAD [ TYPE ] [ SIZE ].
§ Exits the control panel menus. (To save the control
panel selection, press the [ Select ] button first.)
§ Displays unrecoverable error codes.
Press this only once to cancel the print job that the printer
is processing. The duration required to cancel the job will
depend on the size of the print job. Pressing the Cancel
Job button repeatedly will not cancel the next job on the
print queue.
Press this to cycle through the control panel menus.
To print a menu map from the control panel :
1. Press [ Menu ] until SELF TEST MENU appears.
2. Press [ Item ] until PRINT MENU MAP appears.
3. Press [ Select ] to print the menu map.
[ Cancel Job ]
[ Menu ]
For more information on each menu item, see Control
Panel Menus (Chapter 2).
Press this to cycle through selected menu items.
Press this to cycle through selected menu item's values.
§ Saves the value for the selected item. An asterisk (*)
will appear next to the value, indicating that it is the
new default. Default settings will remain when the
printer is powered off, or until reset when you choose
to reset factory defaults from the [ RESETS ] menu.
§ Prints the selected printer information page from the
control panel.
[ Item ]
[ Value ]
[ Select ]
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Using the Control Panel
Indicator Lights
There are two LEDs (lights) on the printer :
LED Indicators
Color
Function
Ready LED
Green
Lit up when the printer is printing
OR in normal state
OR when it is online.
Attention LED
Error LED
Red
Blinks when the printer is in an error state
OR requires attention.
Both LEDs blink when the printer detects an
Green + Red
blinking rapidly error. Power cycle the printer to correct. If the
error persists, push the on-line button once to
see the error message.
Operating Overview 2-3
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Using the Control Panel
Settings and Defaults
These are the various possible menu settings. The factory defaults, where applicable, are
indicated in bold. Other additional menu items may also appear, depending on which
hardware modules have been installed in the printer.
For more information on these settings, refer to Control Panel Menus (Chapter 2).
Paper Handling Menu
PLAIN
TRAY 2 TYPE =
HP INKJET/HEAVY
HP PHOTO
TRNSPRNCY/IRON
RAPID TRNSPRNCY
PLAIN
TRAY 3 TYPE =
HP INKJET/HEAVY
HP PHOTO
TRNSPRNCY/IRON
RAPID TRNSPRNCY
Diagnostics Menu
ALIGN PRNT –HD
CLEAN PRNT -HD LEVEL 1
CLEAN PRNT -HD LEVEL 2
CLEAN PRNT -HD LEVEL 3
PERFORM TRAY2 PAPER PATH TEST
PERFORM TRAY3 PAPER PATH TEST
PERFORM TRAY1 PAPER PATH TEST
Information Menu
BASE FW VER
PS FW VER (Available if PS installed)
MIO FW VER (Available if MIO installed)
CHECK TOTAL RAM SIZE
CHECK INK LEVELS
SERVICE ID
2-4 Operating Overview
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Self Test Menu
PRINT MENU MAP
PRINT PS FONT LIST (Available if PS installed)
PRINT MARKETING DEMO (Available if Demo DIMM installed)
PRINT DIAGNOSTIC PAGE
PERFORM TRAY2 PAPER PATH TEST
PERFORM TRAY3 PAPER PATH TEST
PERFORM TRAY1 PAPER PATH TEST
Print Quality Menu
NORMAL
ECONOFAST
BEST
PRINT QUALITY =
Printing Menu
LETTER
LEGAL
13X19
A4
PAPER =
A3
11X17
JISB4
PORTRAIT
LANDSCAPE
NO
ORIENTATION =
APPEND CR TO LF =
YES
I/O Menu
45 (5 - 300 secs)
0 (0 - 300 secs)
0 (0 - 300 secs)
IN JOB TIMEOUT =
OUT JOB TIMEOUT =
I/O CHANNEL TIMEOUT =
Resets Menu
RESET TO FACTORY SETTINGS
RESET ACTIVE I/O CHANNEL
RESET ALL I/O CHANNELS
RESET MIO TO FACTORY SETTINGS (Available if MIO installed)
Operating Overview 2-5
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Configuration Menu (Available if DIMM installed)
AUTO
PERSONALITY =
PCL
PS (Available if PS installed)
MIO Menu (Available if MIO installed)
CONFIGURE
MIO
(The remaining options will appear
depending on the type of MIO card installed.)
Postscript Menu (Available if PS installed)
OFF
PRINT PS ERRORS =
ON
AUTO
ON
JAM RECOVERY =
OFF
1 (1 – 99 pages)
COPIES =
2-6 Operating Overview
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Using the Control Panel
Restoring Factory Defaults
To restore the default factory settings, press [ MENU ] till the Resets Menu appears. Then
press [ ITEM ] until RESET TO FACTORY SETTINGS is shown in the LCD display.
Press [ SELECT ] to restore the factory defaults. This action will also clear the input
buffer for the active I/O channel.
Operating Overview 2-7
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Using the Control Panel
Control Panel Menus
The following is a summary diagram of all the menus available in the HP 2500C series
printer :
2-8 Operating Overview
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Using the Control Panel
Paper Handling Menu
Item
Value
Explanation
TRAY 2 TYPE=PLAIN
PLAIN
HP INKJET/HEAVY
HP PHOTO
Set this value to correspond with the
paper type currently loaded in Tray 2.
TRNSPRNCY/IRON
RAPID TRNSPRNCY
PLAIN: Plain paper
HP INKJET/HEAVY: HP Premium
Inkjet Paper or HP Premium Inkjet
Heavyweight Paper
HP PHOTO: HP Premium Photo Paper
TRNSPRNCY/IRON: HP Premium
Transparency Film or HP Iron-on T-Shirt
Transfer
RAPID TRNSPRNCY: HP Premium
Inkjet Rapid-Dry Transparencies.
Note:
It is not advisable to load the following
combination of paper types in Tray 2 and Tray 3
at the same time:
§
HP Premium Inkjet Paper and HP Premium
Inkjet Heavyweight Paper
§
HP Premium Transparency Film and HP
Iron-on T-Shirt Transfer
TRAY 3 TYPE=PLAIN
PLAIN
HP INKJET/HEAVY
HP PHOTO
Set this value to correspond with the
paper type currently loaded in Tray 3.
TRNSPRNCY/IRON
RAPID TRNSPRNCY
PLAIN: Plain paper
HP INKJET/HEAVY: HP Premium
Inkjet Paper or HP Premium Inkjet
Heavyweight Paper
HP PHOTO: HP Premium Photo Paper
TRNSPRNCY/IRON: HP Premium
Operating Overview 2-9
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Transparency Film or HP Iron-on T-Shirt
Transfer
RAPID TRNSPRNCY: HP Premium
Inkjet Rapid-Dry Transparencies.
Note:
It is not advisable to load the following
combination of paper types in Tray 2 and Tray 3
at the same time:
§
§
HP Premium Inkjet Paper and HP Premium
Inkjet Heavyweight Paper
HP Premium Transparency Film and HP
Iron-on T-Shirt Transfer
2-10 Operating Overview
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Using the Control Panel
Diagnostics Menu
Item
Explanation
ALIGN PRNT-HDS
This item aligns the printheads to ensure printout of the best
possible print quality.
CLEAN PRNT-HD:
LEVEL 1
This item cleans the printheads. Level 1 is the basic level and
should be performed first. This option will cause the printer to
perform a dry wipe and spitting.
CLEAN PRNT-HD:
LEVEL 2
This item cleans the printheads. Level 2 is more thorough than
Level 1, but it should be performed only when Level 1 cleaning
does not solve the print quality problem. This option will cause
the printer to perform a wet wipe, followed by a dry wipe and
spitting.
CLEAN PRNT-HD:
LEVEL 3
This item cleans the printheads. Level 3 is most thorough, but it
should be performed only when Levels 1 and 2 cleaning do not
solve the print quality problem, as it uses the most ink. This
option will cause the printer to perform 3 wet wipes followed
by dry wipes and spitting. The maximum amount of ink used is
less than 0.1 cc.
PERFORM TRAY 2 PAPER
PATH TEST
This item performs a paper path test on Tray 2. When this is
selected, the printer will pick paper from Tray 2 until all the
paper has been ejected.
PERFORM TRAY 3 PAPER
PATH TEST
This item performs a paper path test on Tray 3. When this is
selected, the printer will pick paper from Tray 3 until all the
paper has been ejected.
PERFORM TRAY 1 PAPER
PATH TEST
This item performs a paper path test on Tray 1. When this is
selected, the printer will pick paper from Tray 1 until all the
paper has been ejected.
Note
1. The “PRNT-HD NOT ALIGNED” message will appear if the Secondary Access Door has been
opened even though the print heads have not been changed.
Operating Overview 2-11
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Using the Control Panel
Information Menu
Item
Explanation
CHECK INK LEVEL
This item displays the amount of ink remaining in each ink
cartridge. The following screen appears on the LCD:
B C M Y
60% 80% 80% 80%
B, C, M and Y represent the black, cyan, magenta and yellow
cartridges respectively. The corresponding percentage under
each letter indicates the amount of ink left (from 0% to 99%).
This item displays the firmware version of the printer. Example:
BASE FW VER
PS FW VER
VERSION=5.10
This item displays the PostScript firmware version of the
printer. Example:
FIRMWARE VERSION=5.10
MIO FW VER
This item displays the MIO print server firmware version.
Example:
MIO VERSION=3.10
CHECK TOTAL RAM
SIZE
This item displays the total amount of RAM available in the
printer. Example:
TOTAL RAM SIZE=6118K
SERVICE ID
This item displays the Service Identification Number of the
printer. This number is used by HP Customer Care Centers for
support. The format taken is:
SERVICE ID=YYDDD
Where YY indicates the last two digits of the year of
manufacture and DDD indicates the number of days since the
printer was first used by the customer.
2-12 Operating Overview
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Using the Control Panel
Self-Test Menu
Item
Explanation
PRINT MENU MAP
The Menu Map shows the layout of the Control Panel
menu items.
PRINT PS FONT LIST
The PS Font List shows all the PS fonts currently
available to the printer. This option is activated only if
PS Personality module has been installed.
The Diagnostic Page shows general printer information
and current network parameters. See Diagnostic Page
(Chapter 2).
PRINT DIAGNOSTIC PAGE
PRINT EXT DIAGNOSTIC
PAGE
The Extended Diagnostic Page shows printer
information which is used for troubleshooting. See
Extended Diagnostic Page (Chapter 2).
Operating Overview 2-13
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Using the Control Panel
Print Quality Menu
Item
Value
Explanation
PRINT QUALITY=
NORMAL
NORMAL
ECONOFAST
BEST
NORMAL: Normal mode delivers high
quality output and is the recommended setting
for speed and quality. Normal mode is the
default setting for most paper types.
ECONOFAST: Draft quality printing.
EconoFast mode prints faster than Normal
mode and delivers comparable output.
Using EconoFast will also cut down on the
frequency of replacing your ink cartridges
because it uses less ink. EconoFast printing is
available only when you select plain paper or
transparency as the paper type.
BEST: High quality printing. Best mode
produces the highest print quality for all paper
types and eliminates the banding effect that
sometimes occurs in solid areas. However,
Best mode prints more slowly than Normal
mode for most documents.
Note
2. When printing in either Normal or Econofast mode, the printer will print bi-directionally (that is,
from left to right and right to left).
3.
4. However in when printing in Best mode, the printer will print uni-directionally (that is, only from
right to left). Printing in Best mode will result in slower printing, but this can solve banding
problems.
2-14 Operating Overview
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Using the Control Panel
Printing Menu
Item
Value
Explanation
PAPER=
LETTER
LETTER
LEGAL
13X19
Sets the paper size.
A4
A3
11X17
JISB4
ORIENTATION=
PORTRAIT
PORTRAIT
LANDSCAPE
Determine the default orientation of print
on the page.
Note:
It is best to set the page orientation from
the printer driver or software application.
Select YES to append a carriage return to
each line feed (LF) encountered in
backward-compatible PCL jobs (pure
text, no job control).
APPEND CR TO LF= NO
NO YES
Some environments indicate a new line
using only the line feed control code.
This option allows the user to append the
required carriage return to each line feed.
Operating Overview 2-15
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Using the Control Panel
I/O Menu
Item
Value
Explanation
IN JOB TIMEOUT=
15
5 to 300 Selects the amount of time (in seconds)
that the printer will wait within a print job
before ending it.
When the data from a print job is not
completely sent to the printer, the printer
will wait for this specified number of
seconds. After that, it will abort the job
and carry on to process the next print job.
Press [ Value ] once to change the setting
by increments of 1 or hold down [ Value ]
to scroll through the settings.
OUT JOB TIMEOUT=
15
0 to 300 Selects the amount of time (in seconds)
that the printer will wait for the next print
job before switching to another port.
This is useful especially when your printer
is connected to two different ports, such as
the parallel port and the network port.
Press [ Value ] once to change the setting
by increments of 1 or hold down [ Value ]
to scroll through the settings.
I/O CHANNEL
TIMEOUT=
120
0 to 300 Selects the amount of time (in seconds)
that the printer will receive data from a
port before switching to the next port.
When the printer is connected to different
ports with simultaneous data being sent
from these ports, the printer will be able to
toggle between ports so that jobs sent
through all ports will be given equal
priority.
Press [ Value ] once to change the setting
by increments of 1 or hold down [ Value ]
to scroll through the settings.
2-16 Operating Overview
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Using the Control Panel
Resets Menu
Item
Explanation
RESET TO FACTORY
SETTINGS
This item performs a simple reset and restores most of the
factory (default) settings. This item also clears the input buffer
for the active I/O.
RESET ACTIVE I/O
CHANNEL
This item performs a simple reset and clears the input and
output buffers (for the active I/O channels only).
This item performs a simple reset and clears the input and
output buffers for all I/O channels.
RESET ALL I/O
CHANNELS
RESET MIO TO
FACTORY SETTINGS
This item resets the MIO print server and restores most of the
factory (default) settings.
Configuration Menu
Item
Value
Explanation
PERSONALITY=AUTO
AUTO
PCL
PS
Selects the default printer language
(personality).
Possible values are determined by valid
languages which are installed in the
printer ; for example, if you have the
PS module installed, you will be able to
select between AUTO, PCL or PS.
Normally, you should not change the
printer language (the default is AUTO).
If you change it to a specific printer
language, the printer will not
automatically switch from one
language to another unless specific
software commands are sent to the
printer.
Operating Overview 2-17
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Using the Control Panel
MIO Menu
This menu is available only if the MIO card is installed. It is controlled by the MIO print
server which has been installed on the printer and thus varies accordingly. Please refer to
the documentation that comes with the print server for more information.
PostScript Menu (for HP 2500CM printer or with PostScript Upgrade
Kit installed only)
Item
Value
Explanation
PRINT PS ERRORS=
OFF
OFF
ON
Select ON to print the PS error page
when a PS error occurs.
JAM RECOVERY=
AUTO
AUTO
ON
OFF
Determines how the printer behaves
when a paper jam occurs.
AUTO: The printer automatically selects
the best mode for printer jam recovery
(usually ON). This is the default setting.
ON: The printer automatically reprints
pages after a paper jam is cleared.
OFF: The printer does not reprint pages
following a paper jam. Printing
performance might be increased with this
setting.
COPIES=1
1 to 99
Sets the default number of copies by
selecting any number from 1 to 99.
Press [ Value ] once to change the setting
by increments of 1 or hold down
[ Value ] to scroll through the settings.
2-18 Operating Overview
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Using the Control Panel
Aligning Printheads
To align the printheads from the LCD :
1. Press the [ Menu ] button until “Diagnostic Menu”.
2. Press the [ Item ] button until “Align Printheads”.
3. Press the [ Select ] button.
4. LCD message “Printing Pattern Page”.
5. Printer prints alignment page with horizontal and vertical alignment patterns.
6. The following screen appears on the LCD:
A B C D E
3 3 3 3 3
7. The value “3” at A is flashing.
8. By pressing value change the value at A that matches the corresponding straight line
on the test page.
9. When the value for A is correct press the [ Item ] button to skip to B.
10. When all values are set press the [ Select ] button.
11. The printer will display signs of activity. LCD message “Printing Confirm Page”.
12. The printer prints two squares and a cross. If the printed lines are straight, the
printhead alignment procedure is complete.
All pens Missing
When the message “ALL PENS MISSING” appears on the LCD one of two possible
situations apply. Either all print heads are missing from the carriage or at least one of the
print heads is experiencing an ink short.
Following the message:
A. The printer will go automatically into Ink Head Diagnostic Process “Prt-Hd Diag”
appears
B. The user has to press “select” to start the Ink Head Diagnostic Process
The diagnostic program will ask to insert the black print head only, after which the
printer will check the print head. Subsequently the user will be asked to add one print
head at the time and the diagnostic program will perform checks on each print head
added.
Operating Overview 2-19
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Note
1. The printer has only one data-line to check for shorts. It is possible that the original error message
will refer to a different print head as the one that is actually having the ink short. The Ink Head
Diagnostic Process will help you identify the print head having the problem.
2. Not all cases of ink shorts can be diagnosed by the Printhead Diagnostic Process. If the diagnostic
program is not able to diagnose correctly, replace the printheads one after another to identify the
faulty printhead.
The Printhead Diagnostic Process in steps:
1. “PRNT-HD DIAG” appears on LCD
2. Press GO
3. Open the Print Head Access Cover and remove C, M and Y Printheads
4. Close Printhead Access Cover
5. LCD will display “Detecting”
6. If B Print Head faulty LCD shows “B PRNT-HD FAULTY”
7. Press GO
8. LCD displays “REPLACE B PRNT-HD”
9. User replaces Black Printhead
10. LCD shows “DETECTING”
2-20 Operating Overview
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Error Codes
Recoverable Error Codes
A recoverable error is one that is defined as an anomaly that will cause the printer to
pause until the user resolves the error.
The other two types of errors are: warning errors, which will highlight a potential
problem to the user but does not cause the printer to stop operation, and unrecoverable
errors, which are generally irresolvable by the user and will cause the printer to stop
functioning altogether.
Also note that if the printer is in the Menu state, error messages will not be displayed
until the printer is back in the Ready state.
Note: Brackets [ ] in the Message column indicate variables.
MESSAGE
OFFLINE
EXPLANATION
The printer is offline.
SOLUTION
Press
to set the printer online.
CANCELING JOB
[COLOR] INK OUT,
REPLACE CART
[COLOR] CART
FAULTY, REPLACE
[COLOR] CART
MISSING, INSERT
[COLOR] PRNT-HD
FAULTY, REPLACE
[COLOR] PRNT-HD
MISSING, INSERT
PRNT-HD ACCESS
COVER OPEN
The printer is canceling current print job.
One of the ink cartridges (Black, Cyan,
Magenta or Yellow) is out of ink.
One of the ink cartridges (Black, Cyan,
Magenta or Yellow) is faulty.
One of the ink cartridges (Black, Cyan,
Magenta or Yellow) is missing.
One of the printheads (Black, Cyan, Magenta
or Yellow) is faulty.
Replace the appropriate cartridge.
Replace the appropriate cartridge.
Insert the appropriate cartridge.
Replace the appropriate printhead.
Insert the appropriate printhead
Close the cover to resume printing.
One of the printheads (Black, Cyan, Magenta
or Yellow) is missing.
The Printhead Access Cover is open.
TOP COVER OPEN
The Top Cover is open.
Close the cover and press
printing.
to resume
Open the Top Cover to remove paper. When
PAPER JAM, OPEN
TOP COVER
There is paper jammed in the printer.
finished, close the Top Cover and press
resume printing.
to
Open the Top Cover to clear obstruction.
When finished, close the Top Cover and press
to resume printing.
CARRIAGE JAM,
OPEN TOP COVER
The Carriage is jammed.
The Carriage is jammed.
Open the Printhead Access Cover to remove
obstruction. When finished, close the
Printhead Access Cover and align printheads.
Open the Rear Access Cover and ensure that
the left side of the panel is properly installed.
Open the Rear Access Cover and ensure that
the right side of the panel is properly installed.
Insert the Paper Guide back into Tray 2.
CARRIAGE JAM,
OPEN ACC COVER
LEFT BACK PANEL
OUT
RIGHT BACK
The left side of the Back Panel has not been
inserted properly.
The right side of the Back Panel has not
been inserted properly.
One of the Paper Guides in Tray 2 has been
removed.
Tray 3 is either open or one of its Paper
Guides has been removed.
PANEL OUT
TRAY 2 PAPER
GUIDE REMOVED
TRAY 3 OPEN OR
GUIDE REMOVED
Ensure that both the Paper Guides are
properly installed and that Tray 3 is inserted
into the printer.
Load the paper type and size as specified in
MNL FEED LOAD
[TYPE] [SIZE]
You have chosen to print through Tray 1.
the LCD Panel and press
printing.
to continue
Operating Overview 2-21
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Load the paper size and type which this tray
has been set up for
TRAY [NUMBER]
EMPTY, LOAD &
PRESS
The specified tray is empty.
To continue your present task, press the
button.
PRESS
CONTINUE
TO
MEDIA IN TRAY 1,
REMOVE
There is media in Tray 1 which may not be
the type or size that is specified in your
current print job.
Remove the media in Tray 1 and press the
button to resume printing.
If you wish to print through Tray 1, set your
driver to pick from Tray 1 and send the print
job before putting media in Tray 1.
You may wish to either load in the right media,
or choose to print on existing media. You may
also cancel the current print job by pressing
the [Cancel Print] button.
WRONG MEDIA
TYPE, [ACTION]
The media type which the printer has
detected is not the type specified in your
print settings.
Reload the correct media into the tray and
print again.
UNEXPECTED
PAPER SIZE
The specified paper size is different from the
paper size in the selected input tray. The
output was truncated to fit the paper in the
printer. Some output may have been lost.
The printheads have not been aligned. For
best print quality, align the printheads before
the next print job.
Align the printheads. For instructions, see
Align Printheads.
PRNT-HDS NOT
ALIGNED
Use original HP ink cartridges instead.
NON HP [COLOR]
CART
A non-HP color cartridge has been detected.
HP does not guarantee non-HP cartridges.
The use of incompatible cartridges may
disrupt the intricate printing system,
potentially resulting in reduced print quality
and even printer damage.
Be prepared to replace the mentioned color
ink cartridge.
[COLOR] CART
NEAR EXPIRY
One of the ink cartridges (Black, Cyan,
Magenta or Yellow) is near expiry. To obtain
optimum print quality, it is recommended that
you do not use expired ink cartridges.
One of the ink cartridges (Black, Cyan,
Magenta or Yellow) is low on ink. You may
still continue to print with this cartridge until
the ink has totally run out.
Be prepared to replace the mentioned color
ink cartridge.
[COLOR] INK LOW
2-22 Operating Overview
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Error Codes
Unrecoverable Error Codes
Display error code on LCD: “ERROR CODE: XXXX-XXXX”
The unrecoverable error codes are coded and refer to the printer module that is experiencing a failure. Some of the codes in the list
below have a comment “Not Used”. These codes are only for development purposes and should no longer be triggered by the
firmware. We do supply the full list of unrecoverable codes because experience told us that under some unique circumstances some of
the development codes will still be displayed.
Error
No
Error Message
Comments
Error Meaning
111
112
RED_NO_ERROR
NONSPECIFIC_ERROR
Standard error trap (no additional information).
System/Selftest Errors
Assert will display additional information: the first extended code
displayed (after the “121”) is the file number that represents one of
the source modules in the system. File numbers are enumerated in
AssertFilesPub.h. The next one or two extended codes represent the
line number within the file that holds the assert() statement that
failed. One addition extended code is used if the line number is 999
or less, and two extended codes if the line number is 1000 or
greater.
121
ASSERT_ERROR
122
123
124
SAMPLE_ROM_TEST_FAIL
FULL_ROM_TEST_FAIL
FRONT_PANEL_ERROR_TRAP
Problem with ROM on Main PCA –CRC Test failed
Problem with ROM on Main PCA –CRC Test failed
Not used
Stack Overflow => program error –reset printer otherwise replace
PCA
Two types of ROM tests.
User asked for an error-trap.
Emulator : p/s offendingTask.
Ram address line test.
125
126
127
STACK_SIZE_TOO_SMALL
RAM_ADDRESS_TEST_FAIL
DEMO_MSG_Q_CREATE
PCA error
Program error - recources are not available –printer could be
working on other tasks - reset or replace PCA
Program errors affecting main CPU – reset or replace PCA
Design of interrupt is wrong – service routine is not recognized
Couldn't create qSelfTest queue.
128
129
PROCESSOR_FAULT
UNUSED_INTERRUPT_HIT
i960 processor fault.
Interrupt with no vector assigned.
Operating Overview 2-23
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(Development error)
ISS error – Not used
ISS error – Not used
ISS error – Not used
ISS error – Not used
131
132
133
134
INK_LEAK_ERR_K
INK_LEAK_ERR_C
INK_LEAK_ERR_M
INK_LEAK_ERR_Y
Pump detected OOI before level down.
Pump detected OOI before level down.
Pump detected OOI before level down.
Pump detected OOI before level down.
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139
141
142
143
144
145
146
147
148
149
151
152
153
154
155
156
157
158
159
161
162
163
164
165
166
DEFERRED_ERROR_TRAP
NVM_ERR_NOT_INIT
NVM_ERR_GENERIC
NVM_ERR_DEVICE_ABSENT
NVM_ERR_WRITE
NVM_ERR_READ
Error happened during power up but printer recovered
Not used
Not used
Printer error-trapped in a previous lifetime.
Attempt to read/write before init.
Non-specific NVM error.
Requested memory device did not respond.
Protocol error on write operation to NVM.
Protocol error on read operation to NVM.
Failed readback/verify after write.
Device works OK.
Data tag invalid.
Chip functions but has invalid format.
Acumen's chip tag unrecognized.
Acumen's family ID unrecognized.
Acumen's color code did not match device ID.
Acumen TSR value = 0.
NVM errors Reset printer =>Replace logic PCA
NVM errors Reset printer =>Replace logic PCA
NVM errors Reset printer =>Replace logic PCA
NVM errors Reset printer =>Replace logic PCA
NVM errors Reset printer =>Replace logic PCA
NVM errors Reset printer =>Replace logic PCA
NVM errors Reset printer =>Replace logic PCA
Penhead and cartridge errors –Not used
Penhead and cartridge errors –Not used
Penhead and cartridge errors –Not used
Penhead and cartridge errors –Not used
Penhead and cartridge errors –Not used
Penhead and cartridge errors –Not used
Penhead and cartridge errors –Not used
Penhead and cartridge errors –Not used
Penhead and cartridge errors –Not used
Penhead and cartridge errors –Not used
Penhead and cartridge errors –Not used
System recources – Reset printer
NVM_ERR_READBACK
NVM_ERR_DATA_NOT_VALID
NVM_ERR_UNKNOWN_TAG
NVM_ERR_UNKNOWN_FORMAT
NVM_ERR_BAD_CHIP_TAG
NVM_ERR_BAD_FAMILY
NVM_ERR_BAD_COLOR
NVM_ERR_TSR_VALUE
NVM_ERR_DROP_VALUE
NVM_ERR_BAD_TOKEN
NVM_ERR_BAD_WRITE_PROT
NVM_ERR_BAD_MODEL_NUM
NVM_ERR_INCOMPAT_INK
NVM_ERR_BAD_MFG_WEEK
NVM_ERR_SPARE
Acumen drop volume = 0.
Token area failed zero-write self test.
Write-protect area failed self test.
Acumen Model Number field out of range.
Non-approved bit and "JETSERIES".
Mfg week > 51.
Previously was Gas Gauge Gap.
NVM_ERR_POOL_ALLOC_FAIL
NVM_ERR_ACU_BAD_SIZE
NVM_ERR_DUPLICATE_TAG
NVM_ERR_TOKEN_MISLOC
No memory to allocate pool from.
Token Write-protected or Scratchpad size = 0.
Two identical tags were found in an Acumen chip.
Status superfield not located in token area.
A failure was detected on the serial bus used to access NVM
devices (I2C bus). The following extended error codes apply :
001 = STUCK_LO_SDA
Penhead and cartridge errors –Not used
Penhead and cartridge errors –Not used
Penhead and cartridge errors –Not used
Bus used for connecting devices on the PCA experiences error.
Reset Printer => Replace PCA
002 = STUCK_HI_SDA
004 = STUCK_LO_SCL
167
NVM_ERR_I2C_CONF_FAIL
005 = STUCK_LO_SCL + STUCK_LO_SDA
006 = STUCK_LO_SCL + STUCK_HI_SDA
008 = STUCK_HI_SCL
009 = STUCK_HI_SCL + STUCK_LO_SDA
010 = STUCK_HI_SCL + STUCK_HI_SDA
Memory Manager
MM_PROC_WAITING
MM_SIGNAL_ERR
171
172
173
Not used
Not used
Not used
Memory Manager error traps.
MM debug = 0.
MM_MAX_WAIT_ERR
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Critical Task WatchDog Timeouts
CRIT_TASK_WD_TASK_1
181
182
183
184
185
186
187
188
189
Not used All are PCA timing issues
Critical task 1 watchdog timeout.
Critical task 2 watchdog timeout.
Critical task 3 watchdog timeout.
Critical task 4 watchdog timeout.
Critical task 5 watchdog timeout.
Critical task 6 watchdog timeout.
Critical task 7 watchdog timeout.
Critical task 8 watchdog timeout.
Critical task 9 watchdog timeout.
CRIT_TASK_WD_TASK_2
CRIT_TASK_WD_TASK_3
CRIT_TASK_WD_TASK_4
CRIT_TASK_WD_TASK_5
CRIT_TASK_WD_TASK_6
CRIT_TASK_WD_TASK_7
CRIT_TASK_WD_TASK_8
CRIT_TASK_WD_TASK_9
Not used
Not used
Not used
Not used
Not used
Not used
Not used
Not used
Pens and Darwin Errors
211
221
222
223
224
225
226
227
228
229
SB_ERR_FORCE_RESET
SB_ERR_BAD_XFER_CMD
SB_ERR_NO_SLAVE_ADDR
SB_ERR_MISSING_ACK
SB_ERR_HARDWARE_FAULT
SB_ERR_UNEX_STOP_BIT
SB_ERR_UNEX_START_BIT
SB_ERR_DATA_ERROR
Not used
Not used
Not used
Not used
Not used
Not used
Not used
Not used
Failed to perform serial bus reset.
Darwin Bus: bad transfer command format.
Darwin Bus: no slave address found.
Darwin Bus: missing data acknowledge pulse.
Darwin Bus: wrote 0, read 1.
Darwin Bus: unexpected stop bit.
Darwin Bus: unexpected start bit.
Darwin Bus: wrote 1, read 0.
SB_ERR_MISSING_STOP
SB_ERR_MISSING_START
Not used
Not used
Darwin Bus: missing stop bit.
Darwin Bus: missing start bit.
Power down to clear SRAM –information remained after reset-
Potentially PCA problem
Power down to clear SRAM –information remained after reset-
Potentially PCA problem
241
242
SB_ERR_RETRIGGER_FAIL
SB_ERR_FORCE_RESET_FAIL
Exceeded maximum bus transaction retries.
Bus failed to execute forced reset.
Personality
RED_DM_ERR_PAGE_DIR_RANGE
RED_DM_ERR_NO_SCALER
RED_DM_ERR_BAD_HANDLE
RED_DM_ERR_BAD_SYMBOLSET
RED_DM_ERR_FONT_TYPE
RED_DM_ERR_NO_ALT_WIDTHS
RED_DM_ERR_NO_CACHE_FONT
RED_DM_ERR_CACHE_INIT
RED_DM_ERR_CACHE_ALLOC
RED_DM_ERR_BAD_CALLER
RED_DM_ERR_BAD_METRICS
RED_DM_ERR_NO_SS_ENTITY
RED_DM_ERR_MEM_ALLOC
311
312
313
314
315
316
317
318
319
321
322
323
324
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
Page directory overflow.
No font scaler present.
Page index out of range.
Requested symbol set doesn't match font headers.
Unknown or bad font type.
Needed alt width table and none exists.
Couldn't allocate CACHE_FONT structure.
Cache already initialized.
Cache memory allocation failed.
Invalid caller number.
Invalid FM_METRICS data.
No symbol set entity for unbound font.
malloc() failure.
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325
326
327
328
329
331
332
333
334
335
336
337
338
339
341
342
343
344
345
346
347
348
349
351
352
353
354
355
356
357
358
359
361
362
363
RED_DM_ERR_INVALID_HDR
RED_DM_ERR_DELETE_FONT
RED_DM_ERR_MODIFY_FONT
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
PCL generic errors
Font header not on available.
Can't delete font from list.
Can't make internal font permanent or temporary.
RED_DM_FONT_SELECTMODE_ERROR
RED_DM_FONT_FORMAT_ERROR
RED_DM_FONT_WEIGHT_ERROR
RED_DM_FMTR_INVALID_CHANNEL
RED_DM_FMTR_CANNOT_SUBMIT_INPUT
RED_DM_FMTR_CANNOT_ALLOC_MEM
RED_DM_PCL_ERROR
RED_DM_PCL_INVALID_ORIENTATION
RED_DM_PCL_INVALID_POSITION
RED_DM_PCL_INVALID_CHARACTER
RED_DM_PCL_UNDERLINE_ERROR
RED_DM_PMGR_ERROR
Miscellaneous formatter error.
PCL subsystem.
Page Manager subsystem.
RED_DM_DL_WRITE_BUFF_ERROR
RED_DM_DL_BAD_OPCODE
RED_DM_DL_READ_BUFF_ERROR
RED_DM_DL_BAD_TEXT_REC_POS
RED_DM_DL_BAD_FMGR_CALL
RED_DM_DL_BAD_BYTE_COUNT
RED_DM_DL_BAD_CHAR_CALL
RED_DM_DL_BAD_ORIENTATION
RED_DM_DL_BAD_SWATH_POS
RED_DM_DL_BAD_RENDER_POS
RED_DM_PMGR_NO_PAGE_OPEN
RED_DM_PMGR_NO_MEM
RED_DM_PMGR_ED_PAGE_ERROR
RED_DM_PMGR_NO_RENDER_RES
RED_DM_PMGR_BAD_RENDER_RES
RED_DM_PMGR_REVISIT_RASTER
RED_DM_FOX_DETECT_SYSTEM_DEAD
RED_DM_FOX_DELETE_FONT_ERROR
RED_DM_IO_BAD_MEM_BLOCK
RED_DM_IO_NO_MEMORY
FOX Download subsystem.
PCL generic errors
PCL generic errors
Memory management or not enough memory error
I/O problems –firmware problem => reset printer or PCA
replacement
I/O problems –firmware problem => reset printer or PCA
replacement
I/O problems –firmware problem => reset printer or PCA
replacement
I/O problems –firmware problem => reset printer or PCA
replacement
I/O buffer management failure.
malloc failure.
364
365
366
367
RED_DM_IO_WD_CREATE_FAIL
RED_DM_IO_GIVE_SEM_FAIL
RED_DM_IO_EXPECTED_TAG
RED_DM_IO_SEM_FAIL
WD timer creation failed.
Give semaphore failed.
BAD ReadCtrl tag.
Delete or create semaphore fail.
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I/O problems –firmware problem => reset printer or PCA
replacement
I/O problems –firmware problem => reset printer or PCA
replacement
I/O problems –firmware problem => reset printer or PCA
replacement
I/O problems –firmware problem => reset printer or PCA
replacement
368
369
371
372
RED_DM_IO_ECP_UNSUPPORTED_CHANNEL
RED_DM_IO_UNSUPPORTED_SOCKET
RED_DM_MLC_CREDIT_GONE_BAD
RED_DM_MLC_CREDIT_GONE_BAD2
Data received on unsupported channel.
I/O problems –firmware problem => reset printer or PCA
373
RED_DM_MLC_INSUFFICIENT_MEM
replacement I/O problems –firmware problem => reset printer or
PCA replacement
I/O problems –firmware problem => reset printer or PCA
replacement
I/O problems –firmware problem => reset printer or PCA
replacement
I/O problems –firmware problem => reset printer or PCA
replacement
I/O problems –firmware problem => reset printer or PCA
replacement
I/O problems –firmware problem => reset printer or PCA
replacement
I/O problems –firmware problem => reset printer or PCA
replacement
I/O problems –firmware problem => reset printer or PCA
replacement
I/O problems –firmware problem => reset printer or PCA
374
375
376
377
378
379
381
382
RED_DM_MLC_COULDNT_ALLOC_OUTPUT
RED_DM_MLC_UNKNOWN_DATA_CONTROL
RED_DM_MLC_GET_INPUT_FAILED
RED_DM_MLC_DEFAULT_CONFIG_FAIL
RED_DM_MLC_MIDPACKET_CHANNEL
RED_DM_MLC_READ_STOPPED_ERROR
RED_DM_SOCKET_MULTIPLE_READS
RED_DM_SOCKET_ILLEGAL_TAG
replacement
Not used
Not used
Not used
397
398
399
RED_DM_SYS_PARAMETER_ERR
RED_DM_INVALID_PEN
RED_DM_NONSPEC_ERROR
Generic error trap (no additional information).
Mechanism Code Errors
MECH_BAD_MECHWARE
MECH_BAD_RESOLUTION
MECH_BAD_INIT
411
412
413
414
Not supported Mechware command
Print resolution not supported
Firmware code error – subsystem failed
Not used
Someone asked for an unsupported resolution.
TaskSpawn.
Pen temperature went over 95 degrees.
MECH_THERMAL_SHORT
Carriage blocked – Encoder strip/ carriage motor/ carriage PCA/
Harness/ Logic PCA error
415
MECH_CARRIAGE_JAM
Carriage servo failure detected.
416
417
418
419
MECH_NO_MEMORY
MECH_FAIL_ADC_CAL
MECH_ADC_RAIL
Firmware error or not enough memory – reset printer
Not used
Not used
Not used
Failed the internal ADC CAL.
The ADC was at the rails (was 423).
The ADC was probably overdriven.
MECH_VREF_PROB
2-28 Operating Overview
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421
422
423
424
425
426
427
428
429
431
432
433
434
435
436
437
MECH_BAD_BLACK_PEN
MECH_BAD_CYAN_PEN
MECH_BAD_MAGENTA_PEN
MECH_BAD_YELLOW_PEN
MECH_BLACK_OOI
MECH_CYAN_OOI
MECH_MAGENTA_OOI
MECH_YELLOW_OOI
MECH_UDV_PROB
MECH_PEN_E_5_SHORT
MECH_SS_FAILURE
MECH_NO_RAMP_MEMORY
MECH_BAD_SPIT_FREQ
MECH_PEN_VP1_SHORT
MECH_PEN_VP2_SHORT
MECH_PEN_E_12_SHORT
Not used – pen/ flexcable/ Carriage PCA/ Logic PCA error
Not used – pen/ flexcable/ Carriage PCA/ Logic PCA error
Not used – pen/ flexcable/ Carriage PCA/ Logic PCA error
Not used – pen/ flexcable/ Carriage PCA/ Logic PCA error
Not used – ISS/ Harness/ Logic PCA error
Not used – ISS/ Harness/ Logic PCA error
Not used – ISS/ Harness/ Logic PCA error
Not used – ISS/ Harness/ Logic PCA error
Not used
Black pen had bad ID or TSR.
Cyan pen had bad ID or TSR.
Magenta pen had bad ID TSR.
Yellow pen had bad ID TSR.
Black out of ink trap.
Cyan out of ink trap.
Magenta out of ink trap.
Yellow out of ink trap.
12V supply was out of spec (was 424).
Electrical short test on 5 V failed.
SS jammed or SS OPTO failure.
Downloadable ramp allocation memory failed.
Spit Frequency or Spit Count out of range.
Electrical short test on VP1 failed.
Electrical short test on VP2 failed.
Electrical short test on 12 V failed.
All 4 pens have a bad ID. This error could be caused
By a short on one of the pens, which cannot be
specifically identified.
Pen failed
Service Station/ harness / Logic PCA error
Not used
Not used - Logic PCA/ bad pen
Pen / Logic PCA/ carriage base/ Flexcable connection error
Pen / Logic PCA/ carriage base/ Flexcable connection error
Pen / Logic PCA/ carriage base/ Flexcable connection error
Not used – pen issue/ Logic PCA/ Carriage base
438
439
MECH_ALL_PENS_BAD
Not used – Recoverable error
The carriage latch is open.
This error should become something more
benign.
MECH_CARRIAGE_LATCH_ERROR
441
442
443
444
445
446
451
452
453
454
455
456
457
458
459
461
462
463
464
MECH_PUMP_JAM
ISS pump motor jam – ISS/ Logic PCA / Harness
Encoder wheel / Linefeed PCA / Logic PCA error
Not used
Encoder wheel / linefeed PCA / Logic PCA error
Not used
Not able to feed out media / Linefeed motor / Linefeed PCA error Paper jam while ejecting.
Pen issue / Logic PCA / carriage base error
Darwin Senior Failed – PCA
Darwin Junior Failed – PCA
Not used - pen issue/ flex cable/ carriage base/ logic PCA
Service Station / Logic PCA
Service Station / Logic PCA
Service Station / Logic PCA
Service Station / Logic PCA
Service Station / Logic PCA
Pen short detected – pen issue
Service Station/ Logic PCA
Firmware error – Encoder strip / SS / carriage base/ Logic PCA
Not used
Pump could not move to desired position.
Motor stall: paper encoder signal.
Motor stall: EMF signal.
Thrown when quadrature calibration fails.
Nudge position error outside limits.
MECH_STALLED_MOTOR_ENCODER
MECH_STALLED_MOTOR_EMF
MECH_PAPER_ENCODER
MECH_NUDGE_ERROR
MECH_PAPER_JAM_ERROR
MECH_PEN_SHORT_OVER
MECH_DARWIN_OVERTEMP
MECH_DARWIN_JR_OVERTEMP
MECH_RESISTOR_TEST_FAIL
MECH_SS_OUTOFLIMITS
MECH_SS_DIRTYPON1
MECH_SS_DIRTYPON2
MECH_SS_DIRTYPON3
MECH_SS_DIRTYPON4
MECH_SHORT_TIMER
MECH_SS_REHOMING_ERROR
MECH_SPIT_POSITION_ERROR
MECH PAPERMOTOR NO INDEX
Pen Short Test failed (voltage increase).
Darwin over temperature.
Darwin Jr over temperature.
Resistor test > 100 nozzle failure.
SS could not be homed within reasonable limit.
SS could not be freed from carriage - case 1.
SS could not be freed from carriage - case 2.
SS could not be freed from carriage - case 3.
SS could not be freed from carriage - case 4.
The short test was not completed within required time.
Error while rehoming service station.
Error in spit position.
Thrown when index mark is not found.
Operating Overview 2-29
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Linefeed motor stall – Linefeed motor/ Linefeed PCA/ encoder
wheel/ Logic PCA
Linefeed motor stall – Linefeed motor/ Linefeed PCA/ encoder
wheel/ Logic PCA
465
466
MECH PAPERMOTOR STALL
Thrown when linefeed move is bad.
MECH PAPERMOTOR SLOW MOVE
Thrown when paper motor moves too slowly.
I/O Manager
IO_BAD_TIMER
P1284_DOUBLE_READ
P1284_ISR_INVALID_STATE
P1284_BAD_TIMER
P1284_ISR_UNRECOGNIZED
P1284_BAD_DMA_SIZE
P1284_NO_READ
P1284_DMA_NOT_OFF
P1284_DOUBLE_WRITE
P1284_NO_WRITE
P1284_CORRUPTED_DMA_BUF
P1284_ECP2_AUTOHS_NOT_OFF
PLL_EXPECTED_INTS_OFF
PLL_INTERRUPTS_NEGATIVE
PLL_OUT_OF_TRIGGERS
PLL_NO_TRIGGERS
PLL_BAD_ECP_COMMAND
PLL_EXPECTED_BUFFER
PLL_NO_COMPLETION_SET
PLL_INPUT_ARG_ERROR
PLL_INPUT_ENABLE_ERROR
PLL_INPUT_NOT_DISABLED
PLL_TOO_MANY_COMPLETIONS
511
512
513
514
515
516
517
518
519
521
522
523
549
551
552
553
554
555
556
557
558
559
561
All errors point to I/O problem Host error/ Logic PCA/ Connector
All errors point to I/O problem Host error/ Logic PCA/ Connector
All errors point to I/O problem Host error/ Logic PCA/ Connector
All errors point to I/O problem Host error/ Logic PCA/ Connector
All errors point to I/O problem Host error/ Logic PCA/ Connector
All errors point to I/O problem Host error/ Logic PCA/ Connector
All errors point to I/O problem Host error/ Logic PCA/ Connector
All errors point to I/O problem Host error/ Logic PCA/ Connector
All errors point to I/O problem Host error/ Logic PCA/ Connector
All errors point to I/O problem Host error/ Logic PCA/ Connector
All errors point to I/O problem Host error/ Logic PCA/ Connector
All errors point to I/O problem Host error/ Logic PCA/ Connector
Parallel port error – Host error/ Logic PCA or connector
Parallel port error – Host error/ Logic PCA or connector
Parallel port error – Host error/ Logic PCA or connector
Parallel port error – Host error/ Logic PCA or connector
Parallel port error – Host error/ Logic PCA or connector
Parallel port error – Host error/ Logic PCA or connector
Parallel port error – Host error/ Logic PCA or connector
Parallel port error – Host error/ Logic PCA or connector
Parallel port error – Host error/ Logic PCA or connector
Parallel port error – Host error/ Logic PCA or connector
Parallel port error – Host error/ Logic PCA or connector
Flash Memory
FLASH_ERR_FILE_SIG
611
612
613
614
621
622
623
624
625
626
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
FLASH_ERR_MACH_TYPE
FLASH_ERR_CHECKSUM
FLASH_ERR_BLOCKSIZE
FLASH_ERR_UNKNOWN_STATE
FLASH_ERR_BUF_COUNT
FLASH_ERR_UNK_LAMP
FLASH_ERR_UNK_BUTTON
FLASH_ERR_UNK_SUBSTATE
FLASH_ERR_WP_UNIMPL
Impossible internal state.
2-30 Operating Overview
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631
632
633
634
635
636
637
38
641
642
643
651
661
671
672
FLASH_ERR_ERASE_CMD
FLASH_ERR_ERASE_FAILED
FLASH_ERR_TIME_ES_INIT
FLASH_ERR_TIME_SUSPEND
FLASH_ERR_TIME_PAGEBUF
FLASH_ERR_TIME_QUEUE
FLASH_ERR_TIME_CMD
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Error can only occur when flashing firmware
Flash chip failure.
FLASH_ERR_VPP_BAD
FLASH_ERR_WRITE_START
FLASH_ERR_WRITE_FAILED
FLASH_ERR_DATA_BAD
FLASH_ERR_2MANY_ERASE
FLASH_ERR_2MANY_WRITE
FLASH_ERR_BUF_DATA_BAD
FLASH_ERR_ENCODING
Read-after-write failed.
Excessive erase attempts.
Excessive write attempts.
Chip's page buffer write failed.
Block's encoding method unknown.
Personality (cont'd)
RED_DM_PML_ERROR
711
712
713
714
715
721
PCA problem can also be caused by MIO card
PCA problem can also be caused by MIO card
PCA problem can also be caused by MIO card
PCA problem can also be caused by MIO card
PCA problem can also be caused by MIO card
PCA problem can also be caused by MIO card
PML subsystem (general).
Could not open PML socket.
Could not set up callback.
Could not allocate PML pool.
Could not read from PML socket.
PM could not get its structure.
RED_DM_PML_OPEN_SOCKET_ERROR
RED_DM_PML_IO_NOTIFY_ERROR
RED_DM_PML_MEMPOOL_ERROR
RED_DM_PML_IO_READ_ERROR
RED_DM_PM_INSUFFICIENT_MEM
Swath Manager
SM_PRINTING_OFF
SM_NON_10X_ADVANCE
SM_SWING_BUF_NON_ZERO
SM_NO_MEMORY_FOR_LOG
811
812
813
820
Firmware issue – reset printer
Firmware issue - reset printer
All data received=0 – reset printer
Not enough memory available – reset printer
Printing has been cancelled.
Non-x10 advance performed in a shingled mode.
Used in AssertSwingBuffersAllZero().
No memory for print logging.
User Interface
UI_MSG_Q_CREATE
UI_BUTTON_WD
UI_INDICATOR_WD
UI_RESET_WD
911
912
913
914
915
Not used
Not used
Not used
Not used
Not used
Could not create the message queue.
Could not create button-reading watchdog.
Could not create indicator-flashing watchdog.
Could not create reset button watchdog.
Unknown indicator state: state machine confused.
UI_UNKNOWN_IND_STATE
Device Manager
DEV_MGR_IDLE_INIT_ERR
DEV_MGR_WD_START_ERR
DM_MSGQ_CREATION_ERROR
DM_UNSUPPORTED_MESSAGE
921
922
923
924
Reset printer
Reset printer
Reset printer
Reset printer
Failed to start idle loop.
Failed to create watchdog.
Failed to create a message queue.
Received an unrecognized DM message.
Operating Overview 2-31
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925
926
DM_MESSAGE_SEND_FAILED
DM_MESSAGE_RECV_FAILED
Reset printer
Reset printer
Failed to send message to dmEventMsgQ.
Failed to receive device mgr message
I/O Switcher
FMT_SEM_CREATE_ERROR
SWI_SEM_TAKE_ERROR
Firmware error managing auto I/O switching – Reset Printer
Firmware error managing auto I/O switching – Reset Printer
971
972
2-32 Operating Overview
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Printer Diagnostic Pages
The HP2500C can test-print up to two self-diagnostic pages: the diagnostic page and
extended diagnostic page. A PostScript (PS) configuration page may also be printed if the
PS Personality Module has been installed.
Please note that the default pick for diagnostic pages is determined by the firmware
version of the printer and can not be changed. Diagnostic pages will by default always
pick from Tray 2 or Tray 3 (depending on firmware rev.).
Diagnostic Page
The various fields on the page are as follows:
§ Version: firmware version of the printer.
§ Service ID#: born-on-date, which takes the format YYDDD, where YY indicates the
year and DDD indicates the ordinal number of days in the year when the printer was
first used by the customer.
§ Index: number of pages printed.
§ Built-in Bitmap Fonts: the PCL fonts that reside in the printer.
Operating Overview 2-33
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Printer Diagnostic Pages
Printhead Info
§ Pages Printed (approximate): this takes the format B C M Y, and shows how many
pages have been printed by each individual printhead.
§ Nozzles Disabled (<3 OK): this shows, if any, the number of printhead nozzles that
are not functioning properly. If any of the nozzles are disabled, the problem may be
rectified by trying any of the cleaning procedures. Disabled nozzles may also indicate
printhead end-of-life.
§ Printhead Status: this shows the condition of each printhead. When the indicating line
moves into the red zone, it means that the printhead has reached the end of its useful
service life.
Cartridge
§ Pages Printed (approximate): this takes the format B C M Y, and shows how many
pages have been printed by each individual cartridge.
§ Ink Cartridge Level: this shows the amount of ink in each cartridge. When the
indicating line moves into the red zone, it means that the ink in the cartridge is going
to finish soon.
2-34 Operating Overview
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Printer Diagnostic Pages
Extended Diagnostic Page
The extended diagnostic page is used by manufacturing to show the NVRAM values for
the printheads, cartridges and PCA.
PS Configuration Page
Available only be printed if the PS Personality Module has been installed. It prints all the
PS fonts which are available on the module.
Operating Overview 2-35
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2-36 Operating Overview
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Chapter 3 Loading Paper and Paper Behavior
Loading the Trays
Overview
The HP 2500C/CM Printer has 3 paper trays and 1 Rear Manual Feed.
Tray 1 - This tray is used as a bypass tray, and holds up to 10 sheets of paper. This tray
should be used for media types and sizes that are seldom used.
Tray 2 - This tray holds up to 150 sheets of paper. It is recommended that you use this
tray to hold commonly-used paper.
Tray 3 - This tray holds up to 250 sheets of paper. It is recommended that you use this
tray to hold commonly-used paper.
Rear Manual Feed - The Rear Manual Feed is designed to provide a straight paper path
for printing on thicker media (up to 0.3mm), such as card stock or labels, without
bending. This paper path will only allow you to print on 1 sheet at a time.
Loading Paper and Paper Behavior 3-1
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Loading Commonly-Used Media in Tray 2
Tray 2 is designed to hold up to 150 sheets of paper, and can accommodate the paper
sizes : Letter, A4, Legal, B4, A3, 11"x17", 13"x19" and 330x483mm.
1
1. Remove Tray 1.
2. If you wish to change the paper size setting that has
been set for the tray, go to step 3. If you wish to load
paper using the existing tray setting, go to step 5.
3
3. Adjust the Paper Length and Paper Width guides to
the correct slots. Respective paper size markings are
indicated beside each slot.
3
4
4. If you are loading paper sizes : B4, A3, 11"x17",
13"x19" and 330x483mm, unlatch the tray lock,
extend the tray and relatch the tray lock.
If you are loading paper sizes : Letter, A4 and Legal,
check that the tray is not extended. If it is, unlatch
the tray lock, push in the tray and re-latch the tray
lock.
3-2 Loading Paper and Paper Behavior
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Loading Commonly-Used Media in Tray 2
5
5. Insert the paper, print side down, into the printer.
6. Tap the left side of the stack of paper to ensure that
it is flush with the right side of the tray.
7
7. Replace Tray 1.
8. If Tray 2 is extended, place the Extended Tray Cover
over the tray.
8
9. If you are loading a different type of media, press [
Menu ] on the Control Panel until PAPER
HANDLING MENU appears.
10. Press [ Item ] to select TRAY 2 TYPE= .
11. Press [ Value ] to select the media type you have
loaded into the tray and press [ Select ].
Loading Paper and Paper Behavior 3-3
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Loading Commonly-Used Media in Tray 3
1
1. Grasp the sides of Tray 3 and pull it out of the
printer.
2. If you wish to change the paper size setting that has
been set for the tray, go to step 3. If you wish to load
paper using the existing tray setting, go to step 5.
3
3. Adjust the Paper Length and Paper Width guides to
the correct slots. Respective paper size markings are
indicated beside each slot.
4
4. If you are loading paper sizes : B4, A3, 11"x17",
13"x19" and 330x483mm, unlatch the tray lock,
extend the tray and relatch the tray lock.
If you are loading paper sizes : Letter, A4 and Legal,
check that the tray is not extended. If it is, unlatch
the tray lock, push in the tray and re-latch the tray
lock.
6
5. Load the paper, print side down, by aligning the
paper edge to the Paper Length guide first. Tap the
other end of the paper stack to ensure that the paper
stack is loaded correctly.
6. Re-insert Tray 3 into the printer.
3-4 Loading Paper and Paper Behavior
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Loading Commonly-Used Media in Tray 3
7
7. If Tray 3 is extended, place the Extended Tray Cover
over the tray.
8. If you are loading a different type of media, press [
Menu ] on the Control Panel until PAPER
HANDLING MENU appears.
9. Press [ Item ] to select TRAY 3 TYPE= .
10. Press [ Value ] to select the media type you have
loaded into the tray and press [ Select ].
Loading Paper and Paper Behavior 3-5
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Loading Paper in Tray 1
1. Set your driver to pick paper from Tray 1 and print
your document (i.e. send the print job to the printer).
2. After sending the print job, the LCD Panel will
display the message "TRAY 1 LOAD [ TYPE ]
[ SIZE ]" where [ TYPE ] and [ SIZE ] is the media
type and size as specified in your printer driver
respectively.
3
3. Slide the paper width guide to its outermost position.
4. Insert up to 10 sheets of paper along the right side of
Tray 1, print side down, until it stops.
5. Slide the paper width guide in until it stops at the
edge of the paper.
6. Press the button to print.
3-6 Loading Paper and Paper Behavior
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Loading Paper through the Rear Manual Feed
1. Set your driver to pick paper from Tray 1 and print your document (i.e. send the print
job to the printer).
2. After sending the print job, the LCD Panel will display the message "MNL FEED
LOAD [ TYPE ] [ SIZE ]" where [ TYPE ] and [ SIZE ] is the media type and size as
specified in your printer driver respectively.
3. Insert the paper media into the Rear Manual Feed at the back of the printer, making
sure that the edge of the sheet is aligned with the alignment mark on the left side of
the slot. Wait for the printer to grip the media before releasing it.
Loading Paper and Paper Behavior 3-7
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Paper Behavior
The HP 2500C has an automatic paper size sensing capability. However, paper type
cannot be automatically detected and has to be manually set via the LCD menu. (The
driver selections for paper tray can be: Tray1, Tray2, Tray3, Autoselect or Manual
Feed.)
If PAPER SIZE or TYPE as specified in a print job does not match the LCD setting or
current paper size settings, the printer will respond in different manners. The following
are the various cases which may be encountered :
Print Job Selected Tray 2
1. The printer will check if Tray 2 has the correct Size and Type.
2. If the Type and Size are correct but there is paper media in Tray 1, the printer will
prompt to remove the media from Tray 1.
3. If Tray 1 paper is not removed, all the paper from Tray 1 will be picked and ejected,
followed by a load from Tray 2.
4. If the Tray 2 Size and Type of the media does not match the print job selection:
i.
ii.
The printer will check Size and Type settings for Tray 3.
If the Tray 3 settings match the print job selection, the printer will load
from Tray 3.
iii.
If the Tray 3 settings do not match, the printer will ask the user to load the
correct media Size and Type in Tray 1.
5. If Tray 2 is Out of Paper :
i.
The printer will check Size and Type settings for Tray 3
ii.
If the Tray 3 settings match the print job selection, the printer will load
from Tray 3.
iii.
If the Tray 3 settings do not match the printer will ask to load the correct
media Size and Type in Tray 1.
The same procedure applies to print jobs selecting Tray 3.
3-8 Loading Paper and Paper Behavior
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Paper Behavior
Print Job selected Autoselect
1. The printer will check if Tray 3 has the correct Size and Type.
2. The printer will check if Tray 2 has the correct Size and Type.
3. The printer prompts the user to load correct Size and Type in Tray 1.
4. After the user presses the button, the printer will load from Tray 1.
Print Job selected Manual Feed
§ The printer prompts the user to load correct Size and Type in rear feed slot.
§ When either paper is sensed at the OOPS sensor or the user presses , the printer will
load.
Unexpected Paper Size
§ The OOPS sensor warns the user when the paper is shorter than the page to be
printed.
§ When the user presses the button, the printer loads the next sheet of paper and
prints the remainder of the print job on the next page.
Printer is Idle
§ This condition occurs when the user opens Tray 3 or removes the paper guide.
§ After the user puts back Tray 3 and/or the paper guide, the printer will return to ready
status.
Printer is Printing from Tray 1 or Tray 2
§ This condition occurs when the user opens Tray 3 and/or removes the paper guide
while the printer is printing from tray 1 or tray 2.
§ The printer stops printing and caps the pens, until the user replaces Tray 3 and/or the
paper guide.
Loading Paper and Paper Behavior 3-9
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Paper Behavior
Printer is Printing from Tray 3
§ This condition occurs when the user opens Tray 3 and/or removes the paper guide
while the printer is printing from tray 3.
§ The printer stops printing, caps the pens and ejects the current page (which can be a
blank page).
§ When the user puts back Tray 3 and/or the paper guide, the printer loads a new page
and resumes printing the remaining page.
Paper Jam at Output Bin During Paper Loading
To rectify this problem,
1. Open the Top Cover.
2. The LCD will display: "Front Door Opened".
3. The printer caps the pens and deactivates the linefeed motor.
4. After the user manually clears the jam and closes the Top Cover, the LCD will
display: "Ready".
5. The printer will initialize the linefeed motor, load new paper and resume printing.
Paper Jam at Output Bin During Printing
To rectify this problem,
1. Open the Top Cover.
2. The LCD will display: "Front Door Opened".
3. The printer deactivates all motors immediately.
4. The user has to push the carriage to the extreme left.
5. After the user manually clears the jam and closes the Top Cover, the LCD will
display: "Ready".
6. The printer will initialize the motors, load new paper and resume printing.
3-10 Loading Paper and Paper Behavior
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Paper Behavior
Paper Jam Internal During Paper Loading
To rectify this problem,
1. Open the Back Door.
2. The printer shuts down immediately.
3. After the user clears the jam and closes the Back Door, the user also has to manually
power up the printer.
Loading Paper and Paper Behavior 3-11
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3-12 Loading Paper and Paper Behavior
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Chapter 4 Install / Uninstall
Installing Printer Software from CD
To install the printer software, you will need at least 8 MB of RAM if Microsoft
Windows 3.1x, Windows 95 or 98 is installed as the operating system. For Windows NT
4.0 systems, you will need a minimum of 16 MB of RAM.
For Macintosh, to install the PostScript printer software, you need at least a 68040
computer with OS 7.53 installed. This printer software is only available for HP 2500CM
printer or the PostScript Upgrade Kit.
System requirements for the printer software may vary in different countries; please refer
to System Requirements (Chapter 1) for minimum and recommended system
requirements .
The HP 2500C Series printer software is available in the Starter CD.
Note for Windows 95 users
If you see the message, "New Hardware Found", before or during installation, select
Do not install a driver (Windows will not prompt you again), and click OK. Then
follow the instructions below to install the printer software.
If you see the Update Device Driver box, click Next, then Finish. Follow the
instructions below to install the printer software.
Install / Uninstall 4-1
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Installing Printer Software from CD
Installing the PCL Printer Software from the Starter CD for Windows
3.1x, Windows 95, Windows 98 and Windows NT 4.0
1. Start Microsoft Windows. Make sure no other Windows applications are active.
2. Insert the Starter CD into the computer’s CD-ROM drive. The installation program
will run automatically.
3. Click the Printer Driver option in the menu that appears to install your printer
software. If the installation program does not run, follow the instructions below.
If the installation program does not run automatically
1. Start Microsoft Windows. Make sure no other Windows applications are running.
2. Insert the Starter CD into your computer’s CD-ROM drive.
3. For Windows 3.1x, select File, then Run ; for Windows 95 / 98 / NT 4.0, select
Start, then Run.
4. At the Command Line box, enter the letter of the computer’s CD-ROM drive,
followed by :\INSTALL (for example, D:\INSTALL).
5. Follow the instructions that appear on the screen to complete installation.
4-2 Install / Uninstall
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Installing Printer Software from CD
Installing Printer Software from Floppy Diskettes in Windows 3.1x,
Windows 95, Windows 98 and Windows NT 4.0
1. Close all other applications, including anti-virus programs.
2. Put Disk 1 into the computer’s floppy drive.
3. Select File, Run for Windows 3.1 or select Start, then Run in Windows
95/98/NT 4.0.
4. At the Command Line box, type the letter of your floppy drive followed by
:\SETUP (for example, A:\SETUP).
5. Click the OK button. Follow the instructions that appear on the screen to complete
installation of the printer software.
Install / Uninstall 4-3
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Installing Printer Software from CD
Installing the PostScript Printer Software on a Macintosh computer (for
HP 2500CM printer and PostScript Upgrade kit only)
1. Insert the PostScript CD into the computer’s CD-ROM drive.
2. Click on the CD icon on the Desktop.
3. Click the Install icon in the folder to install the printer software.
Installing the PostScript Printer Software in Windows 3.1x, Windows
95, Windows 98 and Windows NT 4.0 (for HP 2500CM printer and
PostScript Upgrade kit only)
1. Insert the PostScript CD into the computer’s CD-ROM drive. The program will run
automatically.
2. Double click the Install icon in the folder to install the PostScript printer software.
If the PostScript Printer Software does not run automatically
1. Start Microsoft Windows. Make sure no other Windows applications are running.
2. Insert the PostScript CD into your computer’s CD-ROM drive.
3. For Windows 3.1x, select File, then Run ; for Windows 95 / 98 / NT 4.0, select
Start, then Run.
4. At the Command Line box, enter the letter of the computer’s CD-ROM drive,
followed by :\INSTALL (for example, D:\INSTALL).
5. Follow the instructions that appear on the screen to complete installation.
4-4 Install / Uninstall
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Uninstalling Printer Software
For Windows 3.1x
1. Click File in the Program Manager window.
2. Click Run.
3. Type hpw4st1 /u in the command line box. Click OK.
For Windows 95/ 98 / NT 4.0
1. Go to the HP 2500C Series Printer folder and double click on the HP 2500C
Uninstaller icon.
2. Follow the instructions that appear on the screen to complete uninstallation.
Install / Uninstall 4-5
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Copy HP 2500C Printer Software from Starter CD to
Floppy Diskettes or Network Server
The Starter CD includes a utility which copies the HP 2500C printer software onto 3.5
inch, high-density diskettes or to a network server. Installing the driver on a network
server allows client machines to install driver, especially useful if client machines do not
have a CD-ROM. This utility can be found in the Printer Driver menu in the Starter
CD.
4-6 Install / Uninstall
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Chapter 5 Maintenance and Print Cartridge
Safety
Cleaning the Printer and Accessories
Cleaning Spilled Ink
The HP 2500C Series Printer has automatic media size sensors. Media type has to be
specified in the LCD menu. These measures have been implemented to prevent printing
on the platen or rollers when there is no paper in the printer. If the main OOPS sensor
does not detect any paper the printer will not print.
However, if ink has spilled on any parts of the printer, it can be removed with a damp
cloth.
Maintenance and Print Cartridge Safety 5-1
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Cleaning the Printer and Accessories
Print Head
There are 3 levels of cleaning for the “Cleaning Printhead” utility. It is recommended to
proceed from Level 1 to Level 3.
Note
Level 3 uses the most ink and takes the longest time to clean.
1. Press the Menu button on the Control Panel until DIAGNOSTICS MENU appears.
2. Press Item button until CLEAN PRNT-HDS LEVEL 1, 2 or 3.
3. Press Select button to start the cleaning process.
5-2 Maintenance and Ink Cartridge Safety
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Ink Cartridge Safety
Ink used in the ink cartridge does not pose a health hazard to customers. During the
development of ink formulas, all the ingredients are researched for known potential
health related issues. Only those chemicals that meet or exceed worldwide safety and
regulatory requirements are used in HP inks.
For HP No. 10 Color / Black Ink Cartridges
Potential Health Effects
Skin, eye, oral and inhalation.
Primary Routes of Exposures
Acute Health Hazards
Skin
Ink may cause slight skin irritation characterized by
redness and swelling after prolonged contact. Indications
of skin irritation may be covered by color of ink.
Ink may cause mild irritation to eye.
Eye
Oral
Color
Accidental ingestion of nitrates will cause respiratory
depression. The primary indicators of prolonged exposure
include shortness of breath, headaches, dizziness and
cyanosis (bluish skin and lips).
Black
Accidental ingestion of ink may cause stomach upset.
Intentional prolonged inhalation may result in primary
irritation to the respiratory tract.
Inhalation
Chronic Toxicity
Carcinogenicity
None.
No component is a listed carcinogen in the National
Toxicology Program (NTP) Annual Report or found to be
carcinogenic by International Agency for Research on
Cancer (IARC) or OSHA.
Maintenance and Print Cartridge Safety 5-3
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Ink Cartridge Safety
First Aid Measures
If ink is ingested accidentally, contact the HP Health Line 1 (800) 457-4209 in North
America or 1 (503) 494-7199 for all other international locations. This health line is
operational 24 hours a day.
Skin
Eye
Wash affected areas thoroughly with soap and water.
Immediately flush with large amount of clean, lukewarm
water (low pressure) for at least 15 minutes.
Color
Oral
Seek medical attention for accidental ingestion of
nitrates.
Note to Medical Professionals:
Treat symptomatically for nitrate related toxicity
(methemoglobinemia). The technical literature indicates
administration of 1 to 2 mg/kg of 1% methylene blue
slowly by IV if the patient is cyanotic and symptomatic
or the methemoglobin level is greater than 30% in an
asymptomatic patient. Additional doses may be
required.
Black
Wash affected areas thoroughly with soap and water.
Inhalation
Remove to fresh air.
Seek medical attention if the skin irritation, eye irritation or stomach upset persists. For
more information, please refer to the MSDS (Chapter 7).
5-4 Maintenance and Ink Cartridge Safety
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Ink Cartridge Safety
For Service Station Assembly
Polyethylene Glycol is found in the service station and is used to clean the printheads.
This substance is commonly used as food additive.
Action To Take For Spills Or Leaks
Do not leave the substance on the floor as it makes the floor slippery. Soak it with
absorbent material and scoop into drums.
Disposal Method
Salvage or burn in an approved incinerator in accordance with all federal, state and local
requirements.
Maintenance and Print Cartridge Safety 5-5
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Ink Cartridge Safety
Potential Health Effects
Skin, eye, oral and inhalation
Primary Routes of Exposures
Acute Health Hazards
Skin Contact
Prolonged or repeated exposure to polyethylene glycol is
not likely to cause severe skin irritation. Severe response
may be caused if the skin is scratched or cut. If material is
encountered at higher temperature, more intense effects as
well as thermal burns are possible.
Skin Absorption
The material is not likely to be absorbed through the skin in
harmful amount during a single prolonged exposure. There
is some indication that prolonged or repeated exposure of
damaged skin to polyethylene glycol may result in
absorption of toxic amounts.
Eye
Polyethylene glycol may cause slight temporary eye
irritation.
Oral
The toxicity for a single dose is low. No hazards
anticipated from ingestion incidental to industrial exposure.
Vapors are unlikely at room temperature due to the
properties of polyethylene glycol.
Inhalation
Systemic and other effects
Based on the data available, repeated exposures are not
likely to cause any severe adverse effects. Findings of
kidney failure and death in burn patients, as well as some
studies using animal burn models, suggest that
polyethylene glycol may have been a factor. The use of
tropical applications containing polyethylene glycol may
not be appropriate in severely burned patients of
individuals with impaired renal function. Polyethylene
glycol did not cause cancer in long term animal studies.
5-6 Maintenance and Ink Cartridge Safety
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Ink Cartridge Safety
First Aid Measures
If ink is ingested accidentally, contact the HP Health Line 1 (800) 457-4209 in North
America or 1 (503) 494-7199 for all other international locations. This health line is
operational 24 hours a day.
Skin
Eye
Oral
Wash off in flowing water or shower.
Immediately flush with water for at least 5 minutes.
No adverse effects anticipated by this route of exposure
incidental to proper industrial handling.
Inhalation
No adverse effects anticipated by this route of exposure.
Note To Physician
There is no specific antidote. Treatment is based on the judgement of the physician in
response to the reactions of the patient.
Handling Precautions
Exposure guideline(s)
Ventilation
American Industrial Hygiene Association workplace
environmental exposure level is 10 mg/m3 for polyethylene
glycol.
Good general ventilation should be sufficient for most
conditions.
Respiratory protection If respiratory irritation is experienced, use an approved air-
purifying respirator.
Skin protection
No precautions other than clean body-covering clothing should
be needed. Protective clothing may be necessary when
individual skin is abraded.
Eye protection
Use safety glasses.
Maintenance and Print Cartridge Safety 5-7
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Ink Cartridge Safety
Additional Information
§ Observe reasonable care and cleanliness when handling and storage.
§ Trace quantities of ethylene oxide (EO) may be present in this product. Although
these trace quantities could accumulate in headspace areas of storage and transport
vessels, they are not expected to cause a condition which will result in EO
concentrations greater than 0.5 ppm (8 hour TWA) in the breathing zone of the
workplace for appropriate applications.
§ OSHA has established a permissible exposure limit of 1.0 ppm 8 hr TWA for EO.
(Code of Federal Regulations Part 1910.1047 of Title 29).
§ This product may decompose at high temperatures generating vapors which could
cause irritation. For uses at elevated temperatures, adequate ventilation or exhaust is
recommended.
Material Safety Data Sheet (MSDS)
Material Safety Data Sheet (MSDS) are available for the ink used in ink cartridges and
the polyethylene glycol used in the service station. These MSDS data sheets include
product identification, characteristics of the ink, etc. and precautions for handling and
use. You can request an MSDS at the following address:
Hewlett-Packard Customer Information Center
Department MSDS
19310 Pruneridge Avenue
Cupertino, CA 95014
Mailstop 49AS
Telephone 1 (800) 752-0900
Ask for Department MSDS (6 am to 5 pm Pacific Time)
Material Safety Data Sheets are also available from the following sources:
§ HP Forums of Electronic Bulletin Board Services
§ HP FIRST
§ Customer Support Centers
Refer to Service and Support Resources (Chapter 1) for access to the above resources.
5-8 Maintenance and Ink Cartridge Safety
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Chapter 6 Functional Overview
Writing System
Introduction
The ink transport system for the HP 2500C consists of four sub-systems as follows:
§ Supply Station (where the ink supply is stored)
§ Ink Delivery System (which transports the ink from the supply station to the
printheads)
§ Carriage Assembly (which moves the printheads from the service station across the
paper)
§ Service Station (which maintains the printheads between print jobs)
The ink, stored in the supply station in replaceable ink cartridges, is carried by the ink
delivery system to the carriage assembly and stops in the printheads.
The service station cleans the printheads and collects excess ink expelled by the
printheads as they are readied for use at the beginning of each printing session, and when
cleaning routines are selected from the Service menu. The Service Station also caps and
stores the printheads between printing sessions to prevent the printhead’s nozzles from
drying out.
Functional Overview 6-1
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Writing System
Part Numbers
Printhead and Ink cartridge ordering information
Description
HP Part Reorder Number
C4800A Black
C4801A Cyan
C4802A Magenta
C4803A Yellow
C4840A Black
C4844A
HP No. 10 Printheads
HP No. 10 Black Printhead
HP No. 10 Cyan Printhead
HP No. 10 Magenta Printhead
HP No. 10 Yellow Printhead
HP No. 10 Black Ink Cartridge (28 ml)
HP No. 10 High-capacity black Ink
Cartridge (74 ml)
HP No. 10 Ink Cartridges
HP No. 10 Cyan Ink Cartridge
HP No. 10 Magenta Ink Cartridge
HP No. 10 Yellow Ink Cartridge
C4841A Cyan
C4843A Magenta
C4842A Yellow
6-2 Functional Overview
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Writing System
Ink Cartridge and Printhead Specifications
The printing type described here is plain paper drop-on-demand Thermal InkJet printing.
The specifications listed here assume the printer is being used for general home or office
applications. It is further assumed that the printer is being stored and operated at ordinary
room temperature and humidity.
Ink Cartridge Specifications
Ink Cartridge
Ink Base
Page Life
Ink Capacity
27 ml
74 ml
29 ml
29 ml
HP No. 10 Black
HP No. 10 Black
HP No. 10 Cyan
HP No. 10 Magenta
HP No. 10 Yellow
Pigment-based ink
500 pages 1
Hi-capacity Pigment-based ink 1400 pages 1
Dye-based ink
Dye-based ink
Dye-based ink
1240 pages 2
1240 pages 2
1240 pages 2
29 ml
Note
1. The black ink cartridge life is based on an 8 in. x 10 in. printable area with a 5% printing density.
2. The color ink cartridge life is based on an 8 in. x 10 in. printable area with a 15% printing density. The printing
consists of 10% composite black and 15% of the following colors: cyan, magenta, yellow, green, red and blue
Printhead Specifications
Printhead
Approximate Life
12,000 pages min.
15,000 pages min.
15,000 pages min.
15,000 pages min.
Nozzles
300
300
300
300
Speed
HP No. 10 Black
HP No. 10 Cyan
HP No. 10 Magenta
HP No. 10 Yellow
12 kHz
12 kHz
12 kHz
12 kHz
Functional Overview 6-3
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Writing System
Thermal InkJet Technology
The HP printer family uses Thermal InkJet II (TIJ II) technology. The basic principle of
TIJ II is to apply heat to a tiny amount of ink until it expands and is propelled through a
nozzle.
The first step in the process is to fill a small reservoir, known as the firing chamber, with
ink.
The next step is to heat the ink with a thin-film resistor layered above the firing chamber.
As the ink heats up, it expands to form a bubble.
The bubble continues to expand and finally "bursts". At the instant when the bubble
bursts, the ink is forced through the nozzle located below the firing chamber and out onto
the paper.
6-4 Functional Overview
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Writing System
Bubble collapse begins refill.
As the bubble collapses, the ink in the orifices retracts, breaking off the ejected drop of
ink and drawing the meniscus into the orifice. The surface tension in the deformation of
the meniscus produces the suction to draw in fresh ink to refill the chamber.
Meniscus settles to complete refill.
This process repeats up to 12,000 times a second and creates residual heat in the resistor.
A layer of silicon is placed above the resistor to cool it by conducting away the residual
heat.
Functional Overview 6-5
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Paper Paths and Components
Chassis
The chassis structure consists of two high strength polymeric supports held together by
two sheet metal tie bars (see figure below). The two tie bars are placed a distance apart
to yield a high moment of inertia. This results in a structure of high rigidity in torsion and
bending. Besides structural purposes, the lower tie bar is used to mount the paper trough
and the higher tie bar to hold the upper paper guides.
An open structure like this can accommodate flexibility in designing for removable
trough from the back. Moreover, the modularity allows ease of assembly at the top level;
the carriage system is mounted at the top and the dual bin is mounted at the bottom on the
two supports.
The primary datum of the system is on the supports, thus minimizing the tolerance stack-
up on critical subsystems like the drive, input and carriage. Polymeric material of the
supports allows flexibility in complex designs to support these subsystems.
.
Right support
Upper tie bar
Lower tie bar
Left support
Chassis Structure
6-6 Functional Overview
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Paper Paths and Components
Output Management
Output Mechanism Schematic
car r i age chas s i s
hol der - s t ar wheel ( s ec)
s t ar wheel ( s econdar y)
s t ar wheel ( mai n)
out put s haf t
cockl e r i b
pl at en
r amp
s epar at or
Star-wheels
There are two rows of star-wheels, main and secondary. The main row contains ten sets
of active starwheels (each set consists of 2 starwheels) and two passive starwheels .
Active starwheels are preloaded by starwheel springs and are driven by output roller. The
linear speed of starwheels is 2 % greater than that of drive roller thus creating paper
stiffness to maintain the critical parameter pps distance. Also, once the media leaves the
outpinch rollers, these starwheels become the only driving force to eject the media to the
output tray. Two passive starwheels (not shown in figure) are provided to control A/A4
media shape such a way that the bow shape created by ramp does not propagate into the
print zone. There are four sets of secondary starwheels in between the main row
starwheels and cockle ribs. Locating the outer profile of these starwheels at the tangential
line connecting the main row active starwheels and cockle rib tip make sure that media is
not lifted above the tangential line and also the media does not touch the chassis once it
leaves outpinch roller after printing.
Functional Overview 6-7
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Paper Paths and Components
Star-wheel Spring
It is a coil spring type loaded transversely. The objective is that the spring force is high
enough to eject all the media supported and is low enough not to produce any star-wheel
track marks or minimum marks within the acceptable level.
Spring force (@ span 14.2 mm and deflection 1.5 mm)
Deflection in assembled condition
: 19 gm
: 1.5 mm
: 1.2 mm
Allows additional deflection to accommodate paper thickness
and other unusual operation (example: paper jam removal)
Output Mechanism
Output Ramps
Four sets of ramps are used to support different media from Post Cards to Super B-size
media during printing . This creates a bow-shape especially for media sizes B5,A,
Letter, Legal by stressing the media thereby increasing the drying time to avoid smearing
on the previous printed media.
Ramp Profile
The ramp has a slope in two stages with respect to horizontal or paper axis to increase
the resistance gradually.
1st stage angle :21°
2nd stage angle :30°
Ramp also has slope in front direction which helps media to form bow-shape. Ramp
edges have been curved to reduce friction with mating platen surface.
6-8 Functional Overview
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Paper Paths and Components
LOCATI ON POI NT
BOW- SHAPE
FORM SURFACE
173°
MEDI A SLI DI NG SURFACE
RAMP STOPPER
SURFACE
CURVED SURFACE
RAMP - SHAPE
To effectively hold the B size media for a longer distance, the ramp at the second position
(Ramp2) is curved in such a way that A size media holding is not affected but at the
same time B size media will rest directly on Ramp1 and Ramp3 to create an effective
bow shape.
Functional Overview 6-9
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Paper Paths and Components
Ramp Drive
Ramps are driven by Stepper motor (Bi-polar) through gear train. Each ramp has rack
tooth profile and individual pinion fitted in a shaft engages with rack tooth. The ramps
can be moved in both directions (extended and withdrawn). Ramps are stopped in both
directions mechanically by Platen surfaces. In the forward direction, ramps are stopped
by stopper (snapped to it ) hitting the Platen surface. In the reverse direction, projection
in the ramp hits the Platen surface.
In reverse direction, projection in the ramp hits the Platen surface.
Out put r ol l e r
Pl a t e n
St oppe r
Ra mp
( on pl a t e n)
St oppe r
Ra mp s t oppe r
( on pl a t e n)
Ge a r - r a mp
Ramp slipping mechanism
Slipping arrangement is provided for the ramps. During Printer initialization as well as
during resetting after Elec. Power disruption we need to bring the ramps back to their
home position (withdrawn condition) as we will not know their current position. To
achieve this ramps have to be overrun but at the same time the drive to the ramps should
be cut-off once they have reached their home position. Axially loaded compression
spring provides frictional force (400gm) to the slip-gear which transmits motion from the
drive shaft to the ramp-gear.
In case the resistance force from the ramps increases (due to stoppage) more than
400 gms,the spring compresses further and thereby slip-gear starts slipping.
Force required to stall/ hold the ramp for slipping
(measured on the face of the ramp i.e;
: 175-275 gm
opposite to the direction of ramp movement )
6-10 Functional Overview
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Paper Paths and Components
Output Reverse Control
Primary bin media pick is initiated by reverse motion of LF motor for a specified (small)
angle. As our output drive is connected directly to LF motor , star wheels tend to rotate in
reverse direction . This pulls back the media which is to be ejected to the print zone
which may cause jamming. (Note: Media ejection is done simultaneously along with Pick
to increase throughput). Hence we need a mechanism which should be able to disengage
output star wheel drive during the reversal of LF motor. This is taken care by introducing
Rocking gear as a part of the output drive . Rock gear engages with its mating gear only
when LF motor rotates in forward direction and disengages in reverse direction. Rock
gear is mounted on the arm-rocker which is stopped in defined positions in both
directions by Left-support wall. Arm-rocker disengagement angle is 20°.
Ge a r - Dr i ve r ol l e r
Ge a r 1- LF
Ge a r - OP2
LF Mot or
LF Mot or Pi ni on
Ge a r - OP1
Ge a r - Roc k
( di s e nga ge d)
Ar m- Roc ke r
( di s e nga ge d pos n. )
St oppe r
( Le f t s uppor t )
Functional Overview 6-11
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Paper Paths and Components
Output Transmission
Number Of Teeth
Function
Line feed
Transmission
S/No
(1)
(2)
(3)
(4)
(5)
(6)
(7)
Gear Name
Gear-Drive roller
Gear 1-LF
LF Motor Pinion
Gear-OP 1
Big
Small
80
60
20
16
Output
Transmission
40
27
Gear-Rock
Gear-OP2
Gear-OP 3
31
81
81
Diameter of drive roller = 38.808 mm
Diameter of output roller = 19.800mm
Gear ratio of Gear-OP3/LF Motor Pinion = (40/16) * (81/27) = 7.5
Gear ratio of Gear-Drive roller/LF Motor Pinion = (60/16)*(80/20) = 15
Gear ratio of Line feed/Output wrt. LF motor = 15/7.5
Linear velocity of output roller/ Linear velocity of drive roller
= (15/7.5) *(19.8/38.808) = 1.02
Hence the linear velocity of output roller is 2% faster than drive roller.
6-12 Functional Overview
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Paper Paths and Components
Bypass Paper Feed
Output tray assembly together with separator offers bypass paper feed path. The media
entering from the out tray member is further guided by separator. The entry angle with
respect to pickup roller outer profile is 2.2 degrees.
bypas s oops s ens or
oops s ens or act uat or
2. 18°
s epar at or
pi ckup r ol l er
out put t r ay member
Oops sensor to detect the bypass entry is mounted at 45 degree with respect to paper path.
The actuator lever is designed to rotate about 21.9 degrees for single sheet entry and
about 53.8 degrees for full stack entry (The sensor is actuated by 10 degrees rotation of
the actuator lever).
Functional Overview 6-13
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Paper Paths and Components
Output Tray Assembly
Output stack sensor
Output stack height has to be sensed to indicate the user that output tray is full so that
user can clear the printed media. Moreover , if the output stack height reaches beyond
certain limit (31mm from the seperator base to the ramp front side bottom end) it may
affect the ramp extension which inturn will disturb output media drying time / holding
distance.
6-14 Functional Overview
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Paper Paths and Components
Output stack sensing is based on fixed field proximity sensing using two LEDs side by
side.These LEDs have both light source emitters as well as receivers. In short, it is based
on the concept of fixed distance sensing and ignoring any objects that lie beyond their
sensing range regardless of object surface reflectivity e.g. plain paper vs. glossy paper.
(But Transparencies will affect the sensing distance, they are detected earlier by 8mm)
Sensor is mounted on the carriage wall directly on top of the BOF of media (which is
approx. 10mm). As BOF is the non-printed area, this is used as the reflecting surface for
the light so that the variation in colour/text content of the output media does not have any
influence. Fixed field sensors compare the amount of reflected light that is seen by two
differently aimed receiver optical elements. A target is recognised as long as the amount
of light reaching receiver seen by one receiver is greater than other.
Distance of sensing( from the bottom of the sensor to paper full level) = 35mm
Functional Overview 6-15
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Paper Paths and Components
Linefeed Accuracy
A closed loop drive system was used to ensure good positional accuracy of the
transmission system. This involved the use of a rotary encoder disc mounted on the drive
roller shaft in conjunction with a three gears gear-train design. The mounting of the
encoder disc directly on the drive shaft helps to eliminate gear and motor errors and at the
same time offer direct feedback on the position of the drive roller shaft. However, errors
due to encoder disc eccentricity, drive roller run-out and media-roller interface will still
be present.
The encoder disc is a rotary disc made from Kodak LPF7 film. A total of 1440 counts
were printed on the disc at an optical diameter of 58.2125 mm. The count to count
spacing is 200 LPI. This spacing translate into a linear movement of 1/300 inch on the
circumference of the Æ38.808 mm drive roller.
6-16 Functional Overview
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Paper Paths and Components
To achieve linefeed of less than 1/300 inch, the spacing between counts will have to be
extrapolated with the help of the HP HEDS 9730 series incremental encoder module.
With this combination, the smallest linefeed increment of 1/2400 inch will be possible.
Due to torque and throughput consideration, a gear ratio of 15 : 1 is used. This is
achieved in two stages of 3.75 and 4. Spur gears with AGMA quality standard 10 were
selected to ensure good accuracy and to help minimize servo-control problems. Also,
pressure angle of 14.5° was used to reduce transmission noise.
Functional Overview 6-17
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Paper Paths and Components
Swivel PCA
Description
The intend to have a swivel PCA is to allow the trough of the printer to be removed in the
event of paper jammed in the paper path of the printer which the user are not able to
clear it from the front of the printer. This design will clear the back of the printer for the
user to removed any media that are jammed inside the printer ( For details on removable
trough, refer to Replacement of Paper Trough (Chapter 9))
The PCA will always be in the upright position, as shown in figure A . When there is a
paper jam and need to remove the media from the back of the printer, then the user will
need to unlock the locking lever and lower the PCA. The PCA will swing down 90° and
lie flat as shown in figure B.
LOCKING
BRACKET
CARRIAGE
CHASSIS
PCA MODULE
PRINTER
RIGHT
ROTATE 90°
SUPPORT
PCA MODULE
DUAL BIN
STRUCTURE
Figure A
Figure B
6-18 Functional Overview
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Paper Paths and Components
Modular PCA
The PCA is mounted on a metal ground plate and is cased up with plastic case as shown
in figure C. This allowed it to ship separately from the printer itself and assemble at the
DC. By doing this, the printer can be configured differently to suit the market demand by
connecting the printer with different type of PCA module. The overall size of this module
is 185mm x 470mm x 95mm. Brackets are provided on the printer to mount the PCA
module. The module is fastened to the bracket with 4xM3 screws as shown in figure D.
95.0
LOCKING
LEVER
SIMM
CARD
COVER
LOCKING
LEVER
470.0
Figure C
Functional Overview 6-19
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Paper Paths and Components
PCA
MODULE
PCA
BRACKET
SCREW
Figure D
6-20 Functional Overview
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Paper Paths and Components
Dual Bin Pick And Feed Mechanism
Pick And Feed Schematic
INPINCH ROLLER
DRIVE ROLLER DIRECTION
TROUGH 1
TROUGH 2
GRAVITATIONAL
FORCE
COF ~ 1.6
(BET ROLLER
AND PAPER)
PICK ROLLER
DIRECTION
PAPER
PATH
PICK FORCE
SEPARATION
SURFACE
COF ~ 0.6
(BET SEP. PAD AND PAPER)
Figure E
The Dual Bin Pick And Feed
The pick roller is mounted to a pivot arm such that when the paper tray is pushed into its
position, the pick roller and the pivot arm will fall on the paper surface, as shown in
Figure E. A DC motor is used to supply power to provide the pick force (mN, N=mg) to
drive the top media sheet(s) against the separation surface in front of the tray. The angle
of the separation surface with respect to the horizontal is in such that it ensures only one
sheet of media is fed through. The media is fed continuously until it reaches the set of
pinch rollers at the drive roller, before the drive roller takes over the driving force.
Functional Overview 6-21
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Paper Paths and Components
Dual Bin Skew Correction Method
The TOF skew for media from dual bin is bettered by the dual bin skew correction to its
required specifications. The media from the dual bin tray is fed by the dual bin pick
roller until it hits the first roll of in-pinch rollers, which is stationary at that moment. The
over feeding of the media will cause the media top edge to align perpendicularly to the
pinch rollers and corrects itself. The drive roller takes over the drive the media into the
print zone.
6-22 Functional Overview
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Paper Paths and Components
Dual Bin Structure
Schematic
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The dual bin structure is molded in one piece to reduce feature to feature tolerance stack
up. It supports the whole weight of the primary paper path mechanism and writing system
from the top, provide mounting for the swivel PCA from the back, encapsulates the 100V
power supply on the right, and provides sliding surface and datum surface for the dual bin
tray at the middle. The x-y datum for the primary print mechanism on top is provided by
two datum pins at the structure and its z datum is given by the height of the dual bin
structure. The dual bin structure also provides datum pins for the swivel PCA and the
power supply. There are two bias springs which pushes the dual bin tray to the right
against the datum rail. This will determine the right margin for the media printed. Two
screw bosses which provides mounting location for the primary print units also serve as
the datum pins for the dual bin pick and feed mechanism, the dual bin pivot arm module,
which is mounted underneath the sheet metal dual bin beam top. The material
requirement for the dual bin structure has to meet grade V5 (Noryl) or better as it
encapsulates the high voltage power supply module.
Functional Overview 6-23
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HP 2500C Electronics
HP2500C PCA Overview
The following is a block diagram of the HP 2500C PCA electronics:
6-24 Functional Overview
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HP 2500C Electronics
Motor Control Overview
There are four main motors in the HP 2500C printer : the Carriage Motor, the IDS Motor,
the Line Feed motor and the Dual Bin motor. Additionally, there are two Service Station
Motors and one Output Ramp Motor. The following diagram shows the control hierarchy
of the motors in the HP 2500C:
Functional Overview 6-25
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Firmware
Firmware is the collective medium comprising of the computer, the printer mechanism
and the key panel that enables all three components to communicate and interact. The
printer by itself does not independent capability to process printing data (such as print
mode and byte stream), obtaining this data from the software-driven printer driver.
The printer is thus dependent on the host for the processing and sending of job data. The
HP 2500C, however, supports full duplex (bi-directional) printing and is able to give
extensive feedback on print status to the host computer.
This is an overview of the firmware, summarizing the flow of data:
(firmware data flow diagram)
The firmware operates on three layers: the physical layer, the data link layer and the
application layer.
6-26 Functional Overview
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Firmware
Physical Layer
On the physical layer, the firmware performs the following functions :
§ It supports IEEE 1284 (bi-directional) compatibility in Forward mode.
§ It is able to return extended status reports to the host computer in Nibble mode.
§ It identifies the Device ID.
§ It negotiates between various modes.
Data Link Layer
On the data link layer, the firmware will perform :
§ Support channeling of commands, pacing, status, device ID and print data to their
respective destination devices.
§ Perform limited frame checking and recovery.
Application Layer
On the application layer, the firmware’s function is to :
§ Control the printing, media and pen.
§ Configure communication status.
§ Provide synchronized or asynchronized status reports.
§ Perform limited print mechanism error recovery.
§ Perform low-level device commands (e.g. change ID).
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Firmware
Interface with mechanism
The following diagram shows the interface between the firmware and the hardware :
(hardware-firmware interface diagram)
§ Paper Motor control is an open-looped control. The firmware does not know the exact
position or the size of the paper and relies on the OOPs flag to confirm the presence
of paper.
§ Service Station control is also an open-looped control. There is no feedback to the
firmware from the Service Station.
§ Carriage Control is a closed-loop control. The Carriage PCA is enabled by the
encoder strip to read and send data back to the firmware.
§ Pen information is also controlled by a closed loop. The firmware is therefore able to
receives printing data such as pen firing parameters, pen ID and pen temperature from
the active pen.
6-28 Functional Overview
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Firmware
Interface with Key Panel
The Key Panel consists of 3 buttons and 2 LEDs. The buttons allows you to perform
some rudimentary interactions with the firmware. The indication of the LEDs allows you
to troubleshoot any printer problems. (See Indicator Lights (Chapter 2) for more
information on the LEDs).
The firmware is running if there is AC power supply to the printer even if the printer
LEDs are off. The LEDs will light up when data is sent to the printer or when the Power
button is pressed.
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6-30 Functional Overview
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Chapter 7 Removal and Replacement of Parts (without
Calibration)
This chapter describes how the printer can be disassembled for repair and maintenance. This section covers
the removal of parts that can be reassembled without calibration. To reassemble the printer, reverse the order
of the procedure. Where required, additional explanation will also be provided for any special adjustments or
procedure steps (such as instances where reassembly differs from disassembly).
You should also take note that it may not be necessary to disassemble the printer to service certain
components.
Removal and Replacement Tools
To disassemble the printer, you will need the following tools :
1. A TORXÒ screwdriver with T-10 and T-20 screw bits.
2. Needle nose pliers.
3. Straight tweezers.
4. A flat-blade screw driver (Philips no.1 or flathead no.5).
5. Instruction manual.
It is strongly recommended that proper tools (including screws) be used for the job.
Removal and Replacement of Parts (without Calibration) 7-1
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Before You Begin
Check the following before you begin disassembly :
1. The printer is turned off and the power cable has been disconnected from the socket.
2. Paper has been removed from the tray.
3. Ink cartridges and pens are removed from the printer.
Caution
§ Your body may discharge static current which may damage the fragile PCAs. Before disassembly please
ensure that the proper precautions to prevent damage by electrostatic discharge (ESD) to ESD-sensitive
printer components have been taken with ESD heel or wrist straps. Ensure also that the work area is
similarly free of static current.
§ When disassembling the printer, ensure that the capacitors are fully discharged before you handle power
supply components. As a precaution, switch off the printer before disconnecting it from the power
socket, and wait five seconds before commencing disassembly.
7-2 Removal and Replacement of Parts (without Calibration)
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Important Notes about Printer Components and Disassembly
The printer has been built to a modular architecture which uses one-way snap-fit technology – that is, parts
are designed so that they will only fit with each other in one direction. Please exercise care and apply only the
force required to remove each component, as excessive force could damage the parts.
When reassembling the printer, remember to use the correct screw type when putting the components
together.
Removal and Replacement of Parts (without Calibration) 7-3
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Replacement of Parts
Replacement of PCA
You will be removing the PCA from the printer and installing a new PCA.
Removing the PCA
Step 1. Lift the two latches on both the right top
and left top corners of the rear access door
to unlatch it.
Step 2. If you have any peripheral accessory (e.g.
MIO network card), remove it by
loosening the two screws on the card and
slide it out from the right side of the rear
access door. Set the card aside.
Step 3. Unscrew the four screws on the metal
PCA cover and set them aside. Remove
the PCA cover.
Step 4. Unplug all connectors (two in black and
two in grey) and the power connector
(blue) from the main PCA.
Step 5. Carefully remove the two flex cables from
the main PCA by lifting the black plastic
fastener at both ends and sliding the flex
out.
7-4 Removal and Replacement of Parts (without Calibration)
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Step 6. Remove all the seven screws securing the
PCA to the chassis.
Step 7. Check that the clips on the parallel port
cable plug do not impede the PCA
removal ; position them to stand straight
out from the plug. Make sure that all
cables and connectors are moved out of
the way. Remove the PCA.
Removal and Replacement of Parts (without Calibration) 7-5
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Replacement of Parts
Installing the PCA
Step 1. Attach the new PCA board, ensuring that the clips on the parallel port cable plug and the various
connector cables do not cause any obstruction.
Step 2. Replace the seven screws back to secure the PCA to the chassis.
Step 3. Reattach the flex connectors carefully, gently pushing both ends of the black plastic fastener till they
are seated firmly in the slots. Also reattach the power connector and the four connectors, ensuring
that the black connectors are connected to the black slots, and the grey connectors to the grey slots
respectively.
Step 4. Place the metal PCA cover over the PCA card and ensure that the screw holes are aligned properly.
Replace the four screws to fasten the cover plate to the rear access door.
Step 5. If you have any peripheral accessory (e.g. MIO network card), reconnect it by sliding it in on the right
side of the rear access door and tightening the two screws on the card to attach it firmly.
Step 6. Close the rear access door. Plug in the power cord and turn on the printer.
7-6 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts
Replacement of Service Station
You will be removing the Service Station from the printer and installing a new Service Station.
Removing the Service Station
Step 1. Remove the printhead access cover by
opening the ink cartridge door and tilting
the access cover to the side.
Step 2. Lift the two latches on both the right top
and left top corners of the rear access door
to unlatch it.
Step 3. Remove the service station side cover by
unscrewing the two screws securing it and
lifting it up.
Removal and Replacement of Parts (without Calibration) 7-7
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Step 4. Slide the ink carriage mechanism along the
carriage rod to the left under the top
cover. This will expose three screws,
previously concealed under the ink
carriage mechanism, that secure the
service station.
Step 5. Unscrew the three screws in the order
shown on the chassis.
Step 6. Remove the service station by sliding it
out. Be careful of connecting cables when
removing the service station.
Step 7. Disconnect the service station connector.
7-8 Removal and Replacement of Parts (without Calibration)
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Removal and Replacement of Parts (without Calibration) 7-9
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Replacement of Parts
Installing the Service Station
Step 1. Gently slide the new service station into the printer until the screw holes are aligned.
Step 2. Reconnect the service station connector. Ensure that it is properly plugged in.
Step 3. Replace the three screws at the top of the service station in order (that is, replace number one,
followed by two and then three).
Step 4. Put back the service station side cover.
Step 5. Replace the two screws for the service station side cover.
Step 6. Close the rear access door.
Step 7. Place the printhead access door by fitting the left tab under the top cover.
Step 8. Plug in the power cord and turn on the printer.
Note
To ensure that the alignment of the Service Station with the Printheads is correct, replace the Service
Station screws in the correct order when installing the Service Station.
7-10 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts
Replacement of LED PCA
You will be removing the LED PCA from the printer and installing a new LED PCA.
Removing the LED Panel
Step 1. Remove the printhead access cover by
opening the ink cartridge door and tilting
the access cover to the side.
Step 2. Remove the output tray (Tray 1).
Step 3. Open the top cover of the printer.
Step 4. Remove the LCD cover by unsnapping
three catches, pushing it upward from the
left side first, then the right. Set the cover
aside.
Removal and Replacement of Parts (without Calibration) 7-11
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Step 5. Remove the two screws on the chassis and
set them aside.
Step 6. Release the latches from left first, then the
right. Unlatch the one on the right with a
screw driver. Set the panel aside.
Step 7. Locate and disconnect the LED PCA
connectors.
Step 8. Remove the LED PCA by pushing back on
the hooks securing it and lifting it up.
.
7-12 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts
Installing the LED PCA
Step 1. Install the new LED PCA by fitting it in from the bottom first before pushing it down till it snaps into
place. Ensure that the plastic holders secure the LED panel properly.
Step 2. Reconnect the LED PCA connector.
Caution!
Please note that the colors of the LCD connector wiring are different from that of the LED connector
wiring. When attaching both connectors, check that the sequences of the colors of the connectors
correspond on both ends.
Step 3. Reinstall the key panel by latching the four rear hinges to the chassis first.
Step 4. Snap the panel into the latches from the right side first towards the left side.
Step 5. Replace the two screws at the top of the panel.
Step 6. Reinstall the LCD cover by fitting in the hinges at the back first before pushing it down from the right
first, then the left.
Step 7. Close the top cover of the printer.
Step 8. Reinstall the output tray (Tray 1) into place.
Step 9. Reinstall the printhead access door.
Step 10.Plug in the power cord and turn on the printer.
Removal and Replacement of Parts (without Calibration) 7-13
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Replacement of Parts
Replacement of LCD Assembly
You will be removing the LCD assembly from the printer and installing a new LCD assembly.
Removing the LCD Assembly
Step 1. Remove the LED PCA (refer to the
procedure in Replacement of LED PCA).
Step 2. Remove the LCD harness by removing one
screw (as indicated in callout 2) and lifting
it up from the LCD.
Step 3. Remove the LCD by unlatching its wiring
from under the plastic hooks and
unsnapping the LCD from under the
plastic holders.
7-14 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts
Installing the LCD Panel
Step 1. Install the new LCD panel by fitting it in from the bottom first before pushing it down till it snaps into
place. Make sure the plastic holders secure the LCD panel properly.
Step 2. Latch the wiring back in the plastic hooks neatly.
Step 3. Reinstall the LCD harness and replace the screw securing it.
Step 4. Reconnect both the LCD and LED connectors. Make sure the connectors are correctly secured.
Caution!
Please note that the colors of the wiring of the LCD connector are different from that of the LED
connector. When connecting, please check that the sequences of the colors of the connectors match on
both ends.
Step 5. Replace the remaining components for the LED PCA (refer to the procedures in Installing the LED
PCA from Replacement of LED PCA).
Removal and Replacement of Parts (without Calibration) 7-15
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Replacement of Parts
Replacement of Power Knob
You will be removing the power knob from the printer and installing a new power knob.
Removing the Power Knob
Step 1. Remove the printhead access cover by
opening the ink cartridge door and tilting
the access cover to the side.
Step 2. Lift the two latches on both the right top
and left top corners of the rear access door
to unlatch it.
Step 3. Remove the service station side cover by
unscrewing the two screws securing it and
lifting it up. Set the screws and cover
aside.
7-16 Removal and Replacement of Parts (without Calibration)
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Step 4. Remove the output tray (Tray 1) by lifting
it up. Set it aside.
Step 5. Open the top cover of the printer.
Step 6. Remove the LCD cover by unsnapping it
with your thumbs pushing it upward from
the left side first, then the right (facing the
printer). Set the cover aside.
Step 7. Unscrew the two screws and set them
aside.
Step 8. Unhook the latches from left first, then the
right. Unlatch the one on the right with
the help of a screw driver if necessary. Be
careful not to break the latches. Set the
panel aside.
Removal and Replacement of Parts (without Calibration) 7-17
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Step 9. Remove the ink supply station cover by
unscrewing the screw near LCD and LED
connectors. Then lift up the cover. Set
the cover aside.
Note
There is an additional screw hole available for
the ISS cover.
Step 10.Locate the power knob and unlatch both
sides of the knob. Be careful not to break
the latches !
7-18 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts
Installing the Power Knob
Step 1. Fit the latches on the printer to the holes on both sides of the new knob. Make sure the knob is
secured properly.
Step 2. Reinstall the ink supply station cover.
Step 3. Replace the screw in any of the two screw holes given near the LCD and LED connectors.
Step 4. Reinstall the key panel by latching the hinges behind first.
Step 5. Snap the panel into the latches from the right side first towards the left side. Make sure the
connectors are properly covered.
Step 6. Replace the two screws at the top of the panel.
Step 7. Reinstall the LCD cover by fitting in the hinges at the back first before pushing it down from the right
first, then the left. Make sure the cover snaps into place.
Step 8. Close the top cover of the printer.
Step 9. Reinstall the output tray (Tray 1) into place.
Step 10.Cover the service station with the side cover. Make sure it is fitted in properly.
Step 11.Replace the two screws for the service station side cover.
Step 12.Close the rear access door.
Step 13.Reinstall the printhead access door by fitting in the tabs on the left of it to the top cover and unfold
downwards. Flip the ink cartridge down.
Step 14.Plug in the power cord and turn on the printer.
Removal and Replacement of Parts (without Calibration) 7-19
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Replacement of Parts
Replacement of Power Supply
You will be removing the power supply from the printer and installing a new power supply.
Removing the Power Supply
Step 1. Follow Steps 1-9 of Removing the Power
Knob from Replacement of Power Knob.
Step 2. Locate the side of the power supply and
unscrew five screws (one of which is
attached to the ESD strap). Set the screws
aside.
Step 3. Lift up the cover of the power supply. Be
careful of the ESD clip.
Step 4. Slide the power supply out. Be careful of
any cable or wire.
Step 5. Disconnect the power supply connector.
7-20 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts
Installing the Power Supply
Step 1. Slide in the new power supply.
Step 2. Reconnect the power supply connector. Make sure the connector is secured properly.
Step 3. Reinstall the power supply cover. Make sure the ESD clip is on the outside of the cover and the
screw holes are aligned.
Step 4. Replace the five screws. Do not over-tighten the plastic screws (the two at the bottom of the cover).
Step 5. Replace the remaining components for the power supply (refer to Steps 3-14 of Installing the Power
Knob from Replacement of Power Knob.)
Removal and Replacement of Parts (without Calibration) 7-21
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Replacement of Parts
Replacement of Modular Ink Delivery System (MIDS)
You will be removing the Modular Ink Delivery System (MIDS) from the printer and installing a new MIDS.
Removing the MIDS
Step 1. Follow Steps 1-9 of Removing the
Power Knob from Replacement of
Power Knob.
Step 2. Remove both screws from the ink supply
station, then remove the pump section.
Step 3. Detach the MIDS by removing the
retainer clip from the carriage assembly
and the center screw between the letters
C and M on the print carriage. Keep the
retainer clip aside as it will be used when
the new MIDS is installed.
7-22 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts
Installing the MIDS
Step 1. Attach the retainer clip to the tubes and to fasten them in place to the chassis with the screw.
Step 2. Fasten the screw between “C” and “M”.
Step 3. Replace the pump section, tilting it an angle such that the catch next to the yellow nozzle is latched
first, and replace the screws.
Step 4. Replace the remaining components for the MIDS (refer to Steps 3-14 of Installing the Power Knob
from Replacement of Power Knob.)
Removal and Replacement of Parts (without Calibration) 7-23
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Replacement of Parts
Replacement of Ink Supply Station
You will be removing the ink supply station from the printer and installing a new ink supply station.
Removing the Ink Supply Station
Step 1. Follow Steps 1-9 of Removing the
Power Knob from Replacement of
Power Knob.
Step 2. Locate the three screws securing the ink
supply station and unscrew them. Two
of the screws are at the top right of the
ink supply station. The third one is at the
base of the ink supply station which
require long screw driver to unscrew.
Set them aside.
Step 3. Remove the ink delivery system by lifting
the unit up and folding towards the right.
7-24 Removal and Replacement of Parts (without Calibration)
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e careful of the loose wires.
Step 4. R
Step 5. Locate two connectors that connect to
the ISS motor and the PCB. Unhook and
disconnect them.
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Removal and Replacement of Parts (without Calibration)
25
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Replacement of Parts
Installing the Ink Supply Station
Step 1. Install the new ink supply station. Make sure the screws are put in first.
Step 2. Reinstall the ink delivery system by looping in the hinge on the right first, then place it down.
Step 3. Latch the wires back into the hooks and reconnect the ink supply station motor and PCB connectors.
Make sure the connectors are secured properly.
Step 4. Replace the two screws at the right side of the ink delivery system.
Step 5. Replace the remaining components for the ink supply station (refer to Steps 3-14 of Installing the
Power Knob from Replacement of Power Knob.)
7-26 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts
Replacement of Main Case
You will be removing the main case from the printer and installing a new main case.
Removing the Main Case
Step 1. Follow Steps 1-9 of Removing the Power
Knob from Replacement of Power Knob.
Step 2. Disconnect the LCD and LED connectors.
Step 3. Unscrew the two screws at the top of the
main case and set them aside.
Step 4. Pull out the paper knob a little and lift up
the main case.
Removal and Replacement of Parts (without Calibration) 7-27
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Replacement of Parts
Installing the Main Case
Step 1. Pull the paper knob out and place the new main case down.
Step 2. Replace the two screws at the top of the main case.
Step 3. Reconnect the LCD and LED connectors.
Caution!
Please note that the colors of the wiring of the LCD connector are different from that of the LED
connector. When connecting, please check that the sequences of the colors of the connectors match on
both ends.
Step 4. Replace the remaining components for the Power Knob (refer to Steps 3-14 of Installing the Power
Knob from Replacement of Power Knob.)
7-28 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts
Replacement of Paper Knob
You will be removing the paper knob from the printer and installing a new paper knob.
Removing the Paper Knob
Step 1. Remove the Main Case (refer to the
procedures in Removing the Main Case
from Replacement of Main Case).
Step 2. Locate and unscrew the screw securing the
paper knob. Set it aside.
Step 3. Remove the paper knob.
Removal and Replacement of Parts (without Calibration) 7-29
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Replacement of Parts
Installing the Paper Knob
Step 1. Put in the paper knob and replace the screw.
Step 2. Replace the remaining components for the Main Case (refer to the procedures in Installing the
Main Case from Replacement of Main Case).
7-30 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts
Replacement of Fan
You will be removing the fan case from the printer and installing a new fan.
Removing the Fan
Step 1. Remove the Main Case (refer to the
procedures in Removing the Main Case
from Replacement of Main Case).
Step 2. Disconnect the connector of the fan to the
motor as well as the connector of the main
access door sensor.
Step 3. Remove the fan by unlatching the catch
securing the fan and sliding it out. Be
careful of wires and connectors.
Removal and Replacement of Parts (without Calibration) 7-31
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Replacement of Parts
Installing the Fan
Step 1. Slide in the new fan until it is secured with a click. Make sure the wires or connectors are not in the
way.
Step 2. Reconnect the main access door sensor connector.
Step 3. Reconnect the connector of the fan motor.
Step 4. Replace the remaining components for the Main Case (refer to the procedures in Installing the
Main Case from Replacement of Main Case).
7-32 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts
Replacement of Carriage Motor
You will be removing the carriage motor from the printer and installing a new carriage motor.
Removing the Carriage Motor
Step 1. Remove the Paper Knob (refer to the
procedures in Removing the Paper Knob
from Replacement of Paper Knob).
Step 2. Unlatch the catches under the fan and
remove casing. Set the cover aside.
Step 3. Disconnect the connector leading to the
carriage motor.
Step 4. Remove the screws on top of the carriage
motor. Holding on to the motor because of
the tension created by the drive belt.
Step 5. Unattach the drive belt from the carriage
motor.
Removal and Replacement of Parts (without Calibration) 7-33
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Replacement of Parts
Installing the Carriage Motor
Step 1. Reinstall the new carriage motor by putting one screw loosely into the screw hole, reattach the drive
belt and secure the screws back in.
Step 2. Reconnect the wiring of the carriage motor.
Step 3. Slot the cover back to place. Make sure it is properly secured.
Step 4. Replace the remaining components for the Paper Knob (refer to the procedures in Installing the
Paper Knob from Replacement of Paper Knob).
7-34 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts
Replacement of Assembly Harness Cover
You will be removing the assembly harness cover from the printer and installing a new assembly harness
cover.
Removing the Assembly Harness Cover
Step 1. Remove the Main Case (refer to the
procedures in Removing the Main Case
from Replacement of Main Case).
Step 2. Remove the two springs attached on both
sides of the rear door.
Step 3. Remove the back panel by pulling both the
handles and sliding it out of the printer.
Step 4. Push in the flaps of the assembly harness
cover on both the right and the left.
Step 5. The assembly harness cover pops out by
giving it a pull.
Removal and Replacement of Parts (without Calibration) 7-35
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Replacement of Parts
Installing the Assembly Harness Cover
Step 1. Latch the hinges of the assembly harness cover first.
Step 2. Push in both flaps of the assembly harness cover. Make sure the cover is secured properly.
Step 3. Reattach the springs on both sides of the rear door.
Step 4. Close the rear door.
Step 5. Replace the remaining components for the Main Case (refer to the procedures in Installing the
Main Case from Replacement of Main Case).
7-36 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts
Replacement of Rear Door
You will be removing the rear door from the printer and installing a new rear door.
Removing the Rear Door
Step 1. Remove the Assembly Harness Cover
(refer to the procedures in Removing the
Assembly Harness Cover from
Replacement of Assembly Harness
Cover).
Step 2. Remove the four screws connecting the rear
door to the main panel and set them aside.
Step 3. Detach the rear door from the printer.
Removal and Replacement of Parts (without Calibration) 7-37
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Replacement of Parts
Installing the Rear Door
Step 1. Reinstall the rear door to the main panel by realigning the screw holes.
Step 2. Replace the four screws. Do not over tighten.
Step 3. Replace the remaining components for the Assembly Harness Cover (refer to the procedures in
Installing the Assembly Harness Cover from Replacement of Assembly Harness Cover).
7-38 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts
Replacement of Encoder Strip
You will be removing the encoder strip from the printer and installing a new encoder strip.
Removing the Encoder Strip
Step 1. Remove the Paper Knob (refer to the
procedures in Removing the Paper Knob
from Replacement of Paper Knob).
Step 2. Unlatch the catch under the fan and remove
casing. Set the cover aside.
Step 3. Unlatch the encoder strip from both ends.
Step 4. Slide the encoder strip out through the
carriage.
Removal and Replacement of Parts (without Calibration) 7-39
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Replacement of Parts
Installing the Encoder Strip
Step 1. Slide a new encoder strip through the carriage.
Step 2. Latch the encoder strip on both ends. Be careful not to touch the middle portion of the strip.
Step 3. Slot the cover back to place. Make sure it is properly secured.
Step 4. Replace the remaining components for the Paper Knob (refer to the procedures in Installing the
Paper Knob from Replacement of Paper Knob).
7-40 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts
Replacement of Primary Star Wheel
You will be removing the primary star wheel from the printer and installing a primary new star wheel.
Removing the Primary Star Wheel
Step 1. Remove the Main Case (refer to the
procedures in Removing the Main Case
from Replacement of Main Case).
Step 2. Push the main latch of the primary star
wheel downwards from the top of the
printer.
Step 3. Slide the star wheel out easily from the front
of the printer.
Removal and Replacement of Parts (without Calibration) 7-41
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Replacement of Parts
Installing the Primary Star Wheel
Step 1. Snap the two small latches of the primary star wheel from the front of the printer.
Step 2. Push the star wheel upwards till the main latch snaps in place. Use a screw driver if required.
Step 3. Replace the remaining components for the Main Case (refer to the procedures in Installing the
Main Case from Replacement of Main Case).
7-42 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts
Replacement of Secondary Star Wheel
You will be removing the secondary star wheel from the printer and installing a secondary new star wheel.
Removing the Secondary Star Wheel
Step 1. Remove the Main Case (refer to the
procedures in Removing the Main Case
from Replacement of Main Case).
Step 2. From the front of the printer, push the two
small latches of the secondary star wheel in
and the main latch upwards. Use a screw
driver if required.
Step 3. Slide the star wheel up from the top of the
printer.
Removal and Replacement of Parts (without Calibration) 7-43
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Replacement of Parts
Installing the Secondary Star Wheel
Step 1. Push the new secondary star wheel downwards from the top of the printer till it snaps in place.
Step 2. Replace the remaining components for the Main Case (refer to the procedures in Installing the
Main Case from Replacement of Main Case).
7-44 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts
Replacement of Rubber Foot
You will be removing the rubber foot from the printer and installing a new rubber foot.
Removing the Rubber Foot
Step 1. Sit the printer on its back gently.
Step 2. Remove the rubber foot by unscrewing the
screw attaching it to the printer.
Removal and Replacement of Parts (without Calibration) 7-45
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Replacement of Parts
Installing the Rubber Foot
Step 1. Align the screw hole of the new rubber foot to that of the printer.
Step 2. Replace the screw. Make sure the rubber foot is secured properly.
7-46 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts
Replacement of Absorbers
You will be removing the absorbers from the printer and installing new absorbers.
Removing the Absorbers
Step 1. Remove the Ink Supply Station (refer to
procedures in Removing the Ink Supply
Station from Replace of Ink Supply
Station).
Step 2. Slide the ink carriage mechanism along the
carriage rod to the left under the top cover.
This will expose three screws, previously
concealed under the ink carriage
mechanism, that secure the service station.
Step 3. Unscrew the three screws in the order
shown on the chassis.
Step 4. Remove the service station by sliding it out.
Be careful of connecting cables when
removing the service station.
Step 5. Disconnect the service station connector.
Removal and Replacement of Parts (without Calibration) 7-47
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Step 6. Remove the absorbers.
7-48 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts
Installing the Absorber
Step 1. Replace the absorbers into position.
Step 2. Gently slide the new service station into the printer until the screw holes are aligned.
Step 3. Replace the service station connector. Ensure that it is properly plugged in.
Step 4. Replace the three screws at the top of the service station in order (that is, replace number one,
followed by two and then three).
Step 5. Replace the remaining components for the Ink Supply Station (refer to the procedures in Installing
the Ink Supply Station from Replacement of Ink Supply Station).
Removal and Replacement of Parts (without Calibration) 7-47
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7-48 Removal and Replacement of Parts (without Calibration)
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Chapter 8 Troubleshooting
Troubleshooting Concepts
If there is a problem with the printer, there are several steps that can be taken to trace and
resolve the problem.
If you get a message on the computer screen, follow the on-screen instructions. If you did
not receive an error message but suspect that something may be wrong with the printer,
you can check the HP Toolbox by clicking on the Troubleshooting tab, then select the
appropriate section and perform any printer diagnostics as required.
If the printer is not printing, examine the following for signs of abnormal operation :
§ key panel LEDs
§ printer operation
§ assembly operation
For each symptom, there may be more than one solution possible. Using your own
experience and the information provided in this chapter, you should be able to trace the
problem to its source and carry out the appropriate repairs. The design of the printer,
which allows you to replace and test one component at a time, should be helpful in
resolving any problems.
Troubleshooting 8-1
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LED
The LEDs on the printer will light up when it is not functioning properly. See Indicator
Lights (Chapter 2) for more information on the LED.
8-2 Troubleshooting
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Standard Procedures
There are several symptoms which may be observed when the printer malfunctions :
§ No power.
§ The printer can be powered but there is no LED/LCD activity.
§ An error message (Recoverable or Unrecoverable) is displayed.
§ No error message is displayed but a problem exists: paper is not picked or is
picked up multiply, problems in print quality, broken or loose parts.
Do the following checks and preparations before going into further troubleshooting.
1. Check that the ink cartridges, the printheads and power cord are properly installed.
2. Check that the top cover and the rear door are properly closed.
3. Switch off the printer. Disconnect the printer cable and remove the MIO card (if
available). Then switch on the printer again.
4. If the printer LCD panel displays a error message, refer to Error Codes (Chapter 2)
for the interpretation of the error message.
Troubleshooting 8-3
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No Power
If the printer does not power up, do the following checks:
1. Make sure the power cord is connected firmly to the printer and to a working outlet.
2. Ensure that the printer is turned on.
Possible Hardware Causes
If the printer is still not functioning, there may be several hardware causes:
§ Bad logic PCA
§ Bad power supply
§ Back door sensor failure
§ Wiring or connectors faulty or loose
Parts Needed for Repair
§ Power supply
§ PCA
§ Mechanism
Symptoms on Login PCA
There are some symptoms if the fault lies with the logic PCA:
§ There is no power but the LCD displays squares.
§ When customer has installed memory, personality module or MIO into the
printer just before the failure.
8-4 Troubleshooting
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No Power
Known Issues
The main issues known for causing No Power is:
§ Logic PCA failure
§ Harness being cut
§ Power supply on/off switch is broken
§ Faulty back door sensor
Troubleshooting 8-5
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LED or LCD
The printer is not functioning properly when the key panel LED has no lights (red or
green) or when the LCD has no display or wrong display.
Possible Hardware Causes
§ Bad Key Panel PCA or LCD PCA
§ Bad PCA
§ Wiring or connectors faulty or loose
Both LEDs (red and green) blink at a very fast speed if there is a mechanism error or bad
PCA. Verify the problem by powering off the printer and us
Parts Required for Repair
§ Key Panel PCA or LCD PCA
§ PCA
§ Mechanism
8-6 Troubleshooting
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LED or LCD
Blinking LED
Both the red and green LED lights blink at a very fast rate if there is a bad Logic PCA.
Verify the problem by:
1. Powering off the printer and powering it up again to see if the error persists.
2. If error persists, press the on-line button once to read the error code.
Note
Error 143 – Replace Logic PCA. This is an NVM reset error.
Possible Hardware Causes
§ Mechanism error
§ Bad PCA
Parts Required for Repair
§ PCA
§ Mechanism
Troubleshooting 8-7
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LED or LCD
Sensor Error
The sensor has a problem if it activates continuously.
Possible Hardware Causes
§ Sensor problem
§ Bad PCA
§ Wiring or connector problem
Parts Required for Repair
§ PCA
§ Mechanism
Note
Whenever the back panel has been removed, make sure it snaps back into place
properly on putting back.
8-8 Troubleshooting
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Unrecoverable Error Messages
The printer LCD panel displays recoverable or non-recoverable error messages. Printer
displays recoverable error message if the problem can be easily solved by customers and
it displays non-recoverable error message if there is a hardware problem.
Bad PCA is indicated by:
§ 100 series errors
§ Error 241 and 242
§ 300 series errors
§ 500 series errors
§ 700 series errors
Note
1. Some 700 series errors are caused by the MIO.
2. 400 series errors are Mechanism code errors but can be caused by PCA problems
too.
Bad Service Station is indicated by:
§ Errors 455 – 459
§ Error 462
§ Error 463
Parts Required for Repair
§ Service Station
§ PCA
Troubleshooting 8-9
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Unrecoverable Error Messages
Bad Ink Supply Station is indicated by:
§ Errors 425 – 428
§ Error 441
Parts Required for Repair
§ Ink Supply Station
§ PCA
Known Issue
Leakage from ink cartridge can damage Ink Supply Station. Therefore, the solution to
this issue is to replace the Ink Supply Station and the absorbers in the printer.
8-10 Troubleshooting
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Print Quality
Smearing
Smearing can occur, especially on special media. This problem is caused by incorrect
Pen to Paper Calibration.
Solution
The solution to this problem is to replace the printer mechanism.
Bad Print Quality
The jittering of the Encoder Strip can cause irregular banding, unexpected waves or
missing patches while printing.
Solution
The solution to this problem is to replace the printer mechanism.
Troubleshooting 8-11
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Broken or Missing Parts
Parts of the printer might be broken or missing during the warranty period which cause
the printer not to function at all or properly.
Solution
If the part is a customer replaceable part, a new part will be sent to the customer. The
customer will replace the broken or missing part with guiding instructions.
8-12 Troubleshooting
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No Pick or Multiple Pick or Other Mechanism Problems
The printer might not function well because paper is not picked or more than one pieces
of paper are picked. Sometimes, it might not be able to function due to mechanism
problems.
Solution
The solution to these problems of paper picking and other mechanism is a mechanism
SWAP.
Troubleshooting 8-13
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Troubleshooting Tools
There are two sets of diagnostics provided by HP 2500C Series Printers which you can
use to troubleshoot the printer :
§ Diagnostic Test Page
§ Extended Diagnostic Test Page
More details on these two test pages can be found in Diagnostic Page (Chapter 2) and
Extended Diagnostic Page (Chapter 2).
You will also need to provide the additional tools to perform troubleshooting :
§ multimeter
§ cotton swabs
§ rigid paper, card stock
§ clean and soft cloth
§ tweezers
§ a TORXÒ screwdriver with either a T-10 or a T-20 screw bit
As you may be handling delicate electronic components in the printer, it is also strongly
recommended that you use an ESD heel or wrist straps to dissipate body static electricity
which may damage PCAs inside the printer.
8-14 Troubleshooting
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Chapter 9 Parts and Diagrams
The parts and diagrams for HP2500C Professional Series printer are categorized
according to the replacement level of the parts.
·
·
Parts orderable for ASP and Self Maintainers (1 and 2)
HP Internal parts (3, calibration required)
(Note: A special calibration tool is required for HP Serviceable parts. This tool is
not available.)
The table below lists the replaceable parts of the printer. The Remarks column indicates
the replacement level/category. To view a diagram of a part, locate it on the diagram
using the “No.” as a reference.
Note: The parts indicated with ** are composite parts and contain several service
assemblies (They are not shown in the drawings separately).
Parts List
No. HP Part Number
Description
Remarks
1
C2684-60200
C2684-60201
C2684-60202
C2684-60203
C2684-60204
C2684-60205
C2684-60206
C2684-60207
C2684-60208
C2684-60209
C2684-60210
C2684-60211
C2684-60212
C2684-60213
C2684-60214
C2684-60215
C2684-60216
C2684-60222
C2684-60223
C2684-60224
C2684-60225
C2684-60226
C2684-60227
C2684-60232
C2684-60233
C2684-60234
PCA-Logic Service
1
2
2
1
2
2
1
2
2
1
1
2
1
2
1
1
2
2
2
1
1
1
1
1
1
1
2
3
4
5
6
7
8
9
Assembly Mechanism Service (* *)
Assembly RIDS Service
Name Plate Service
Assembly Power Supply Service
Assembly Swivel PCA Service
Cover Main PCA Service
Assembly Aerosol Management System Service
Strip Encoder Service
Side Cover IDS (IDS Cover Service Station) Service
Side Cover Service Station Service
Main Case Service
Assembly Secondary Access Door
Lower Main Case Service
Assembly Output Tray Service
Removable Trough Service
Assembly Knob Service
Assembly Power Button Service
Ground Plate Service
10
11
12
13
14
15
16
17
23
24
25
26
27
28
33
34
35
Assembly Dual Bin Tray Service
Adjuster Width Dual Bin Service
Adjuster Length Dual Bin Service
Media Plate Service
Adjuster Length I/O Service
Adjuster Width I/O Service
Endcap Left Service
Parts and Numbers 9-1
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36
37
38
39
40
41
44
45
46
48
49
55
56
62
63
64
65
67
68
69
74
75
76
77
78
79
C2684-60235
C2684-60280
C2684-60237
C2684-60238
C2684-60239
C2684-60240
C2684-60243
C2684-60244
C2684-60245
C2684-60247
C2684-60248
C2684-60254
C2684-60255
C2684-60261
C2684-60262
C2684-60263
C2684-60264
C2684-60266
C2684-60267
C2684-60268
C2684-60273
C2684-60274
C2684-60275
C2684-60276
C2684-60277
C2684-60278
Endcap Right Service
Tray Cover Service
Keypanel Service
LCD Service
Cover Front Service
Assembly Main Door Access Service
ESD Clip Left Service
ESD Clip Right Service
PCA Linefeed Service
1
1
2
2
1
1
2
2
2
2
2
2
2
1
1
1
1
1
2
2
1
1
1
2
2
2
Assembly Harness Cover Service
Holder Ferrite Harness Service
Holder Ferrite Service
Holder Flex Service
Assembly Starwheel Main 1 Service
Assembly Starwheel Main 2 Service
Assembly Starwheel Main 3 Service
Assembly Starwheel Secondary Service
Assembly Keypanel Cover Service
Assembly Removable Trough Sensor Service
Swivel PCA Actuator Sensor Service
Service Station Service
Plate Media 2 Service
Foot Service
Hanger RIDS Service
Assembly Ink Supply Station Service
Assembly DC Motor Carriage Service
Parts Leveraged from HP2000C (C4530A)
No HP Part Number
Description
Remarks
1
6
7
8
9
10
C4530-40290
C4530-00113
C4530-60130
C4530-40260
C4530-40261
C4530-60090
Encoder Snubber
Spring Carriage Z Bias
Assembly Sensor Carriage Access Door
Housing Carriage Access Door Sensor
Trigger Carriage Housing
2
2
2
2
2
1
Assembly Pen Latch
9-2 Parts and Numbers
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Exploded Parts Views
Case Part
Parts and Numbers 9-3
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Exploded Parts Views
Other Removable Assemblies
9-4 Parts and Numbers
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Exploded Parts Views
Mechanism
Parts and Numbers 9-5
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9-6 Parts and Numbers
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HP2500C/CM Professional Series Color Printer
Service Authorization Guide
Course Objectives
The HP2500C/CM Service Authorization Guide is intended to help On-site engineers
understand the structure of the training materials and to help them learn the critical
elements of the course.
Course Syllabus
This course is broken down into 4 parts:
1. Product Information
2. User Information
3. Technical and Troubleshooting Information
4. Repair Information
Course Materials
The HP2500C/CM training consists of three main components.
1. The HP 2500C Series Printer Service and Support Manual which contains 9
chapters
2. The HP 2500C/CM Professional Series Color Printer Service and Support
Training Video. This video contains 3 sections: Product Information, User
Information and Repair Information.
3. The Service Authorization Exam
Course Duration
The course should take about three hours to complete.
1
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Breakdown of Course
1. Production Information
Objective
To be familiar with the product, its marketing positioning and its printing technology
(MIDS).
Things to Do
Things to Pay Attention
To
Duration
1. Watch the Product
Information section of
the Training Video
§ Marketing positioning
of the printer
Approx. 10 mins.
§ Benefits of MIDS
§ Differences between HP
2500C and HP2500CM
printer
2. Read Chapter 1 of the
Service and Support
Manual
§ Benefits and
specifications of the
Printheads
§ Reliability
Specifications of the
printer
§ Supported Media
§ Product Structure
§ Location of serial
number
2
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2. User Information
Objective
To know the following
§ how to operate the printer
§ the different diagnostic pages that can be used for troubleshooting
§ recoverable and non-recoverable error codes
Things to Do
Things to Pay Attention
To
Duration
1. Read Chapter 2 of the
Service and Support
Manual
§ Usage and different
elements of the Control
Panel
§ Different Control Panel
Menus and Menu Items
§ How to use the
Diagnostic Menu
§ The Diagnostic Pages
§ The list of recoverable
and non-recoverable
errors
2. Watch the User
Information section of
the Training Video
§ Installing Ink
Cartridges, Printheads
Approx. 20 mins
§ Loading Paper
§ Clearing Paper Jam
§ Loading Paper and
Paper Behavior
3. Read Chapter 3 of the
Service and Support
Manual
4. Read Chapter 4 of the
Service and Support
Manual
(This chapter is for your
information only)
3
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3. Technical and Troubleshooting Information
Objective
To know the following
§ Print Cartridge Safety
§ functional overview of the printer
§ basic troubleshooting steps
Things to Do
Things to Pay Attention
Duration
To
1. Read Chapter 5 of the
Service and Support
Manual
§ Safety aspects of the ink
and ink cartridges
2. Read Chapter 6 of the
Service and Support
Manual
3. Read Chapter 8 of the
Service and Support
Manual
§ Troubleshooting
concepts
§ Standard procedures
4
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4. Repair Information
Objective
1. To be able to disassemble and reassemble the HP 2500C/CM Printer
2. To understand the different service modules
3. To be familiar with the parts list
NOTE:
This is the most critical information in this course.
Things to Do
Things to Pay Attention
Duration
To
1. Watch the Repair
§ PCA
Approx. 20 mins
Information section of § Power Supply
the Training Video
§ Service Station
§ MIDS
§ Carriage Motor
§ PCA
§ Power Supply
§ Service Station
§ MIDS
2. Read Chapter 7 of the
Service and Support
Manual
§ Carriage Motor
3. Read Chapter 9 of the
Service and Support
Manual
§ Parts list
NOTE:
All the information on the HP2500C/CM printer can be found on the HP internal web-
site: apd.hp.com:3333
A modified version of the HP 2500C Series Printer Service and Support Manual will also
be posted on the HP Reseller web-site.
5
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